Podcasts about UTM

Join Patreon: https://www.patreon.com/unlockingthemagicIn this episode we are sharing our GEO82 experience, the history of the location, the drinks, food and of course, some classic UTM awkward moments..We did god's work and ordered a bunch of stuff off the menu so we could report back to. It's tough but someone's gotta do it.

Favour Obasi-ike, MBA, MS hosts a two-part live session from the Marketing Club on Clubhouse, joined by Brian (digital marketing), Liverpool (social media), Angelique (commercial lending startup), and others. The conversation covers how to build product and service pages that rank on search engines, the three stages of buyer awareness (problem aware, solution aware, product aware), why 82% of websites worldwide are outdated, the four types of media (owned, paid, shared, earned), how Google Reviews impact rankings, and tools like Nudgify, Switchy.io, and SEMrush for building brand awareness online.Key TakeawaysBuild from the ground up, not the roof down. Your website needs keyword-rich URL slugs, proper H1-H6 heading structure, and semantic keywords before any social media push.Three stages of buyer awareness drive every sale. Problem aware (they search Google), solution aware (they land on your page), product aware (they recognize your brand as the answer).82% of 1.9 billion websites have not been updated in 6 months. Update your website daily to signal the algorithm that your business is active.Use the CNN model. Never give the full story on social media. Drive people to your website for the complete content, just like major news outlets do.Google Reviews are a major ranking factor. Keep them fresh, avoid all five-star reviews (looks moderated), and embed them on your site using tools like Nudgeify.Master the four types of media. Owned (your content), Paid (ads), Shared (social platforms), and Earned (press/features). Start with owned media and build toward earned.Memorable Quotes"You don't build a house from the roof down. You build from the ground up." — Favour [07:30]"82% of 1.9 billion websites have not been updated in the last six months." — Favour [101:03]"If CNN gave you the full story on Instagram, would you go to their website? No." — Favour [118:24]"SEO is not a one-size-fits-all. It's not a cookie cutter machine." — Favour [71:17]"The better the connection, the better the frequency. The better the frequency, the better the energy." — Favour [119:14]FAQsShould I focus on products or services for my website?Both need dedicated keyword-rich pages. Each product or service should have its own page with text, video, images, pricing, and FAQ so search engines can index them individually.How often should I update my website?Daily if possible. Even once a week puts you ahead of the 82% of websites that go six months without an update. Every update signals the algorithm that your business is active.What tools were recommended?Nudgify (social proof popups), Switchy.io (UTM codes, link shortening, pixel tracking — $39 on AppSumo), SEMrush (keyword research), and Google Business Profile for reviews.How do I build brand awareness from scratch?Start with owned media on your website. Answer the questions your audience is searching for. Then distribute to social media, collect emails, and build toward earned media like press features.Book SEO Services? Save These Quick Links for Later>> ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Book SEO Services with Favour Obasi-ike⁠>> Visit Work and PLAY Entertainment website to learn about our digital marketing services>> ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Join our exclusive SEO Marketing community⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠>> Read SEO Articles>> ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe to the We Don't PLAY Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠>> Purchase Flaev Beatz Beats Online>> Favour Obasi-ike Quick Links>> Start Recording your Podcast with Riverside Today | Sign Up with My Affiliate Link HereSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Marketing Stack for Home Service Businesses: From $1M to $10MWhat should home service companies actually spend on marketing at $1 million, $5 million, and $10 million?In this episode, John Wilson sits down with Ethan Wright of Service Scalers to break down the real marketing stack for HVAC, plumbing, and electrical companies at every stage of growth. They cover what changes as you scale, what stays the same, and where most owners waste money too early.If you run an HVAC, plumbing, or electrical business and want a clearer roadmap for how to think about marketing as you grow, this episode lays it out.In this episode, we cover:The best marketing priorities for home service companies from $1M to $10MWhy lead generation matters more than branding in the early stagesHow reviews, LSA, aggregators, and speed-to-lead drive growthWhen PPC, SEO, and lifecycle marketing become more importantWhy most owners hire for marketing too earlyHow pricing impacts your ability to buy leads profitablyHost: John Wilson https://x.com/WilsonCompanies Guest: Ethan Wright linkedin.com/in/ethanwrighttx

Today is National Dream Day. While our dreams can have a lot in common with those of people in other parts of the world, there can be some big differences between those dreams too. Plus: did you know that a percentage of people dream in black and white? The Most Common Dreams By Country (Brilliant Maps)Dreams can vary across cultures and environments, UTM anthropologist finds (University of Toronto - Mississauga)45 Mind-Boggling Facts About Dreams (Healthline)Our dream is for you to back this show on Patreon

Are Billboards Worth It for Home Service Businesses? (Or Just an Expensive Ego Boost?)Billboards can feel like a milestone for a growing home service company—your name on the highway, customers saying they saw your brand, friends texting photos of your sign. But for most HVAC, plumbing, and electrical companies, billboard advertising starts too early and becomes an expensive distraction from what actually drives growth: leads.In this episode, John Wilson sits down with Sam Preston (CEO of Service Scalers) for another installment of the Clicks to Calls series. They break down when billboards actually work, when they don't, and why most contractors under $20M are usually better off buying more leads instead of investing heavily in brand campaigns.They also unpack what makes a billboard memorable, why density matters more than just “having one,” and how brand channels like billboards show up in your data through branded search rather than traditional attribution.You'll learn:When billboards actually make sense for HVAC, plumbing, and electrical companiesThe biggest mistake contractors make: running one or two billboards instead of building densityWhy most companies under ~$20M should prioritize buying leads over brand marketingHost: John Wilson — https://x.com/WilsonCompanies Guest: Sam Preston — https://x.com/HeySamPrestonBreak through the $5M ceiling.Join John Wilson and Jack Carr May 5–7, 2026 in Akron, Ohio for the Breaking $5 Million Workshop—a 3-day, in-person event for HVAC, plumbing, and electrical owners ready to scale. You'll see the Wilson operation live, sit in on a real sales huddle, tour the shop, and build your roadmap to $5M+.

How to Hire a GM or Operator for Your Home Service Business (and Avoid a $100K Hiring Mistake)Scaling past $10M can expose a brutal truth: the leadership team that got you here might not be the team that gets you to $25M+. In this episode, John Wilson talks with Brendan Aronson (Founder of The Military Veteran, TMV), a recruiting firm that places military veterans into executive and operator roles at home service companies.They break down what an “operator” actually does in a growing HVAC, plumbing, or electrical business—how to know when you need one, and how to avoid the expensive hiring mistakes that come from unclear expectations and a sloppy process. Brendan shares why veterans often excel under pressure, what to look for in reference checks, and the biggest red flag after a senior hire: changing everything on Day 1.You'll learn:What a true GM/operator looks like in a $10M–$40M+ home service companyHow to test for performance under pressure (behavioral questions + reference checks)The #1 red flag: leaders who “rip up the carpet” immediatelyWhy the best operators listen first—and when fast change is required (safety/acute risk)How to build a real hiring pipeline (dozens screened → ~7 serious interviews)Host: John Wilson — https://x.com/WilsonCompanies Guest: Brendan Aronson (TMV) — https://themilvet.typeform.com/to/BDwkmCU0?typeform-source=www.themilvet.org

We Like Shooting - Ep 652 This episode of We Like Shooting is brought to you by: C&G Holsters (Code: WLSISLIFE) Midwest Industries (Code: WLSISLIFE) Night Fision (Code: WLSISLIFE) Die Free Co. (Code: WLSISLIFE) Bowers Group (Code: WLS) Flatline Fiber Co (Code: WLS15) Second Call Defense Swampfox Optics Text Dear WLS or Reviews +1 743 500 2171  Public https://welikeshooting.com/titles/ GEAR CHAT Note Bodyguard 2.0 Holster [Meprolight] Sting Lumina The Meprolight Sting Lumina is a dual-wavelength compact laser pointer with an integrated IR illuminator, designed for close-quarters battle (CQB) and covert nighttime operations. It features red or green visible laser options for fast target acquisition, paired with a covert IR laser pointer and adjustable IR flashlight beam. Built for high-recoil environments with MIL-STD compliance, quick-detach Picatinny mount, and ambidextrous controls powered by AA battery. [We Like Shooting] Coyote Vision Simulator The Coyote Vision Simulator is an online tool designed to simulate how patterns appear through the eyes of a coyote, accounting for their visual acuity, dichromatic color vision, UV sensitivity, and night vision capabilities. It provides a scientific explanation of canine vision differences from humans. No physical product details are available on the page. Note Coyote Vision vs. Nomad [FAB Defense] GL-Core IMPACT The FAB Defense GL-Core IMPACT is a shock-absorbing buttstock featuring a patented recoil reduction mechanism with three variable settings adjustable by repositioning the spring via a retaining pin. It minimizes felt recoil by up to 50%, improves accuracy, reduces shooter fatigue, and is compatible with Mil-Spec and Commercial carbine buffer tubes. The design includes an ergonomically shaped rubberized butt-pad, adjustable cheek-rest, and an inverted positioning lever to prevent accidental opening. BULLET POINTS Imported Story https://pew.report/c/UAOY9M Patrol Incident Gear PIG (FDT) OPFOR Glove The PIG (FDT) OPFOR Glove from Patrol Incident Gear is designed for force-on-force training using marking cartridges like UTM or Simunition rounds. It provides impact protection via precision molded TRP pads to prevent hand injuries while maintaining trigger sensitivity with a tapered trigger finger and touchscreen compatibility on finger and thumb. Tested by training companies and law enforcement, it is praised as a game changer for role players in scenario-based training, airsoft, or paintball. Note (Nick) Nick's public shaming (match update) CCI Blazer Brass Clean-Fire Suppressor CCI's new Blazer Brass Clean-Fire Suppressor is designed to reduce lead and copper residue in firearms. It is now shipping as of the press release. The product targets cleaner shooting experiences for suppressed firearms. GUN FIGHTS No one stepped into the arena this week. THE AGENCY BRIEF Agency Update   Agency Update   Agency Update   Agency Update Preparedness. Austin Terrorist Attacks. WLS IS LIFESTYLE GOING BALLISTIC USA Today Warns on Gun Violence Archive Mass Shooting Data Disputes (Savage) The article critiques the Gun Violence Archive (GVA) definition of mass shootings as four or more people injured or killed (excluding shooter), which includes gang, drug, and domestic incidents, contrasting with the FBI's narrower focus on mass killings with four or more deaths. GVA reports inflated figures like 656 mass shootings in 2023 and 417 in 2019, versus FBI's 30 for 2019, sourced from media and social media. USA Today notes these numbers may differ from FBI/CDC data and could be challenged, amid criticisms of media misuse for anti-gun narratives. Illinois v. Joel Fernandez: SWAT Arrest for Possessing 38 Rounds of Ammo Without FOID Card (Savage) Joel Fernandez, a 20-year-old in Lake in the Hills, Illinois, was arrested by SWAT and charged with possessing 38 rounds of ammunition without a valid Firearms Owner ID (FOID) card. The incident involved a joint investigation leading to a search warrant, shelter-in-place order, and preschool lockdown. Under Illinois law, possessing even a single round without a FOID card is a serious crime. New York Senate Bill 362: Proposed 10-Day Waiting Period for Gun Purchases (Savage) New York lawmakers have introduced Senate Bill 362, mandating a 10-day waiting period for firearm purchases from dealers after passing the national instant criminal background check and completing Form 4473. The bill applies to lawful citizens in New York and is criticized as an unnecessary delay on Second Amendment rights with no proven public safety benefits. Opponents, including the NRA-ILA, argue it fails to reduce suicides, homicides, or mass shootings and may endanger those needing immediate self-defense. Roberts v. ATF: Third Lawsuit Challenging NFA Constitutionality (Savage) The American Suppressor Association Foundation and other 2A groups filed Roberts v. ATF in U.S. District Court for the Eastern District of Kentucky, challenging the National Firearms Act's registration regime for suppressors and short-barreled firearms. The suit argues that with the $200 excise tax eliminated, the remaining registration lacks justification as a revenue measure per Sonzinsky v. United States. It joins similar challenges in Brown v. ATF and Jensen v. ATF. U.S. v. Hemani: Supreme Court Case on Section 922(g)(3) Firearm Ban for Unlawful Drug Users (Savage) The U.S. Supreme Court is set to hear oral arguments on March 2, 2026, in U.S. v. Hemani, challenging the constitutionality of Section 922(g)(3), which prohibits firearm possession by ‘unlawful' drug users. The case involves federal defendant Ali Danial Hemani, who admitted to regular marijuana use while possessing a firearm. Circuit courts are split on the law's validity under the Second Amendment. FBI on Austin Mass Shooting: Evidence Indicates Potential Nexus to Terrorism (Savage) The Austin mass shooting occurred at Buford's Backyard Beer Garden on Sixth Street near the University of Texas campus, where an unidentified suspect drove an SUV to the scene, fired a pistol at patrons, and was killed by Austin police less than one minute later. The FBI, assisting the Austin Police Department, stated evidence on the subject and in his vehicle, including a Koran, indicates a potential nexus to terrorism, though motivation remains undetermined. Three people were killed including the shooter, with 17 injured and 14 hospitalized. REVIEWS Review: Lord Norvell 5 stars. For the Love of god please get rid of Savage. He is unbearable and ruins the show. I dont mean this jokingly seriously I have been listening for many uears and i had to quit because I cant stand listening to him talk. He cannot pronounce any words and sounds like his mouth is full of cum . You have him reading the news which is absolutely retarded and i have to shut it off even though I want to actually hear the news. His stupid personality is fucking lame and he just fucking runins everything. I loved the show so.much more when he was gone. Review: Nick Kerr five squares for the stranger things heavy DT episode. it really helped humanize jeremy to hear him let his feminine side roar like katy perry riding a flaming pegasus into a crabs vagina…but also kind of sad, because you could tell he wished he had the courage to come out in dramatic fashion like that kid on the show. Review: Half-rican 5 stars. Pretty decent cast all around. Shawn is loosing weight, and will probably end up with saggy skin covering up his ssb like a set of old lady meat curtains. Show sucked when Savage was gone. I missed us both hearing or reading the news for the first time live on the show, Then there is Nick. if I could perform a miracle I would swap his butthole with Aaron's . I don't know if it would be an improvement. And that just leaves Jermey (say it like a Mexcian). Good old Jermey Meno-Pozderac. Some people say he is a cunt, that would explain how all those shirts look like they have a yeast infection. Review: Sigger Jim Trigger Warning! When talking about gunpowder, these racists used the term “black” powder. This is incredibly outdated and hurtful.If you are not willing to use the term “African American Powder” or “Powder of Color” then maybe you shouldn't have a gun podcast. 5 stars Before we let you go – JOIN GUN OWNERS OF AMERICA We'd love if you supported the show, join Agency 171 at agency171.com. Lot's of prizes, rewards and kick ass swag. No matter how tough your battle is today, we want you here fight with us tomorrow. Don't struggle in silence, you can contact the suicide prevention line by dialing 988 from your phone. Remember – Always prefer Dangerous Freedom over peaceful slavery. We'll see you next time! Nick – @busbuiltsystems | Bus Built Systems Jeremy – @ret_actual | Rivers Edge Tactical

If you've ever felt stuck because your business outgrew your leadership team — or rushed a key hire just to relieve the pressure — this episode is for you.In this episode of Owned and Operated, John Wilson sits down with Brendan Aronson, Founder of The Military Veteran (TMV), a recruiting firm that places military veterans into executive and operator roles.They break down what it really takes to hire a GM or operator who can scale a $10M–$25M home service business — and why most hiring failures aren't talent problems, but clarity and process problems.The core theme: Great companies believe people drive value creation. If you get the leadership hire wrong, the cost compounds. If you get it right, everything unlocks.What You'll Learn in This EpisodeWhat “operator” actually means in a scaling home service businessWhy hiring becomes the bottleneck as companies growHow military leadership experience translates (and where it doesn't)Enlisted vs. officer backgrounds — and what each typically bringsThey also cover the difference between hiring for:A private equity–backed platform (timeline-driven, playbook-oriented)A family-owned business (culture, long-term alignment, succession planning)

Every home service operator has a failure story.In this episode of Owned and Operated, John Wilson sits down with Jack Carr (CEO of Rapid Plumbing, Heating, Cooling & Electric in Nashville) to break down the biggest business mistakes they've made — and what those mistakes actually cost.From a $13,000 ad spend weekend that only generated $7,000 in revenue… to overpaying vendors for an entire year… to discovering $80,000 per month in unnecessary purchasing — this is a candid conversation about the operational blind spots that quietly drain profit.The surprising takeaway? Most major failures weren't dramatic. They were data problems. Process problems. Cash flow misunderstandings. And hiring financial leadership too late.If you're scaling a home service business — or planning to — this episode could save you years of expensive lessons.In this episode, we discuss:The $13K marketing mistake and how capacity planning changes everythingHow tightening purchasing controls instantly improved marginsWhy most contractors overpay vendors (and don't even know it)The hidden cost of software bloat and subscription creepConstruction vs. service cash flow — and why mixing the two can hurtWhy hiring a controller earlier would have changed everything

Tarence Guinyard has quickly established himself as one of the premier guards in the Atlantic 10 Conference. Now at Duquesne University, he ranks third in the league in scoring (16.4) and second in assists (5.0), powering the Dukes to a fifth-place standing entering the A-10 Tournament. His production and control of the game has elevated Duquesne into a legitimate postseason contender, as Guinyard continues to prove he can impact winning at the highest level of mid-major basketball. Before arriving in Pittsburgh, Guinyard starred at the University of Tennessee at Martin, where he averaged 16.3 points per game and earned All-OVC First Team honors in 2024-25. Prior to UTM, he was a dominant force at Florida State College at Jacksonville, compiling over 1,300 career points and earning FCSAA Region 8 Player of the Year honors while leading the program to its first NJCAA national tournament win. From junior college standout to All-Conference Division I guard, Guinyard's climb has been built on his efficient scoring ability and an elite court vision. Now, with Duquesne surging and championship aspirations, Guinyard's impact is peaking at the perfect time. A proven scorer at every level—from high school to junior college to Division I—he's evolved into a dynamic playmaker capable of controlling games in multiple ways. As the conference tournament unfolds, Guinyard has both the résumé and momentum to leave an even bigger mark. Available wherever you get your podcasts. Make sure to subscribe @Notevend2 ! Enjoy the episode.

If someone handed you $5 million… would you buy an HVAC business or a security/alarm business?In this episode of Owned and Operated, John Wilson is joined by Stephen and Collin from the Entry Exit Podcast to debate where they'd place the bet.HVAC has massive buyers, big platforms, and strong exit demand — but it's also weather-driven, cyclical, and much less “truly recurring” than most operators think. Security (especially commercial security) can offer real monthly RMR, faster tech upgrade cycles, and sticky accounts — but it comes with licensing complexity, scope creep, and higher-stakes failure points.If you're thinking about acquisitions, roll-ups, or just want a clearer lens on what $5M can actually buy in different trades, this episode is for you.In this episode, we cover:The $5M question: Why the “best” business depends on your goal (sleep-at-night vs. build-to-sell)Recurring vs. sticky revenue: Security RMR vs. HVAC memberships (and why they aren't the same)Commercial vs. residential: Where security wins, where HVAC wins, and how each segment behavesRoll-ups and multiples: What's getting bought right now and why commercial fire/security is heating upGeography matters: Why Texas (and other growth markets) changes the math

Book a free strategy call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5────────────────────────────────────────────────────────────────────────────────“How did I do this before?”That's the number-one thing ServiceTitan hears from contractors after they make the switch. And now, ServiceTitan and CertainPath are officially partnered—which means the best coaching in home services just got paired with the most powerful software platform in the industry.In this episode of The Successful Contractor, Bob sits down with Joseph Morales and Phil Stern from ServiceTitan—recorded live at CertainPath's Eagles' Summit—to unpack what this partnership means for contractors, what's new with ServiceTitan's Pro Products, and why the AI revolution is already changing how you dispatch, market, and grow.Joseph has spent four years on the road meeting contractors face-to-face. Phil came from 12 years at Google, where he worked on AI solutions and partnerships with brands like Wells Fargo and Ford. Together, they break down ServiceTitan's biggest announcements—from the commercial and construction expansion to the AI-powered Dispatch Pro that's already proving your gut instincts wrong.What You'll Learn in This Episode:•        Why ServiceTitan and CertainPath partnered—and why Phil says “CertainPath's model was a perfect fit”•        The “How did I do this before?” moment—what contractors consistently say after adopting ServiceTitan•        How one contractor was spending 4 hours a day tracking time through email—and how geo-fencing automation eliminated it overnight•        Dispatch Pro: the AI tool that's matching the right tech to the right job for profit—and proving that your “best guy” isn't always who you think•        Marketing Pro: the most-adopted Pro Product, with smart campaigns, UTM tracking, reputation management, and AI-powered ad optimization•        Scheduling Pro: how to automate maintenance contract bookings and online scheduling—straight into your ServiceTitan dashboard•        Atlas and Titan Intelligence: ServiceTitan's new AI-powered voice and dispatching tools•        Titan Score: how ServiceTitan grades your software usage and tells you where to expand next•        The commercial and construction expansion: why contractors who dismissed ServiceTitan as “residential only” need to take a second look•        ServiceTitan's roofing push: the GAF partnership and growing adoption across trades•        CertainPath coach certification: 40–60 hours of training, full curriculum access, and demo accounts—so your coach knows the software inside and out•        Why ServiceTitan is “all in” on CertainPath events—not a one-and-done partnershipWhether you're already on ServiceTitan and want to get more out of it, or you've been on the fence about making the switch—this episode gives you the inside track on where the software is going and how CertainPath coaching is about to make it even more powerful.

What happened when the Spanish conquistadors lead by Francisco Pizarro came face to face with the ruthless emperor of the Incan Empire, Atahualpa? How did the Incas treat their strange, pale, alien visitors with their horses? And, why did a brutal, bloody fight to the death break out between the two sides after the meeting? Join Dominic and Tom, as they discuss one of the most totemic meetings of all time - the emperor of the Incas Atahualpa and the Spanish buccaneer Francisco Pizarro. Would either survive the confrontation that ensued? Become a member today and join us at The Rest Is History Festival at Hampton Court Palace on the 4th and 5th of July 2026. This is a members-only event. Join the Athelstans for guaranteed entry or become a Friend of the Show to enter the ballot. You'll also get ad-free listening, bonus episodes, exclusive miniseries and more.Sign up now at ⁠therestishistory.com and find out more about the festival here.UTM: http://therestishistory.com/club?utm_source=podcast&utm_medium=referral&utm_campaign=trihfestival&utm_term=listeners&utm_content=episodedescription _______ Twitter: @TheRestHistory @holland_tom @dcsandbrook Video Editors: Jack Meek + Harry Swan Social Producer: Harry Balden Producers: Tabby Syrett & Aaliyah Akude  Executive Producer: Dom Johnson Learn more about your ad choices. Visit podcastchoices.com/adchoices

Firing employees is one of the worst parts of owning a home service business — and the bigger you get, the more often it happens.In this episode of Owned and Operated, John Wilson is joined by Jack Carr (Jack Acquisitions / TriR) to break down a practical framework for terminations that's fair to the employee and protects the team.They walk through how to diagnose whether performance problems are caused by the employee or your systems, how to use clear expectations + coaching + PIPs to create a clean decision path, and why keeping a toxic “top performer” can quietly cost you your best people.What you'll learn:The first question to ask before any termination: “How did we get here?”GWC: Do they Get it, Want it, and have the Capacity to do it?How to run a Performance Improvement Plan that's real (not vibes)When to make a fast decision vs. when to coach longerWhy the “people who got you to $1M” usually aren't the people who get you to $10MThe hidden cost of avoiding the hard conversation: culture + trust + retentionIf you're struggling with when to coach, when to cut, and how to do it without guilt — this episode is the playbook.

Is direct mail actually back in 2026 — or is it a dinosaur channel that should stay extinct?In this episode of Owned and Operated, John Wilson sits down with Sam Preston (CEO of Service Scalers) to break down how the best home service companies are using direct mail as direct response, why some operators get 14x ROI while others lose money mailing the same market, and the exact levers you can pull to make mailers perform (audience, offer, format, frequency, and iteration).They also get into why “legacy media” still works when executed well, how to think about underserved markets, and why your offer + ticket size determines whether direct mail prints money… or burns it.Key Topics Covered:Why “someone in your market is winning” with direct mail (even if you think it's dead)The 4 audiences to mail (members → active customers → inactive customers → net-new)What formats work: postcards, letters, Valpak, door hangers, even “weird” creative mail

Peter Sachs, Head of Airspace Integration, Zipline spoke with Claudia Bacco, Editor-in-Chief, Global Airspace Radar about the 10 year path that has helped Zipline evolve to where they are at today.We discuss the market needs in two very different markets. The support of medical requirements via drone delivery in Africa and the delivery of food and household supplies in the US.In order for this to be successful, UTM is a key component. Building on UTM functionality, we look at Remote ID, electronic conspicuity, detect-and-avoid and more. These technologies all get us closer to autonomy, which is required for this concept to scale to it's full potential.

Should Home Service Companies Stop Buying Vans?In this episode of Owned and Operated, John Wilson is joined by Nashville operator Jack Carr to break down one of the most overlooked expenses in home services:Fleet decisions.With service vans now costing $60,000+ and fuel and repair costs climbing, John and Jack make the case for a radical shift:Ford Mavericks for service… and trailers for installs.They unpack why the Maverick may be the most capital-efficient vehicle for HVAC, plumbing, and electrical businesses, how truck stock changes operational discipline, and whether modular install trailers could replace box trucks altogether.If you're scaling a trades business and trying to protect cash flow, this episode offers a practical framework for building a leaner, smarter fleet.Key Topics Covered:Why service vans have become a drag on the balance sheetThe real economics of Maverick vs high-roof Transit vansFuel savings, lower capital costs, and fleet scalabilityTruck stock limits in HVAC compared to plumbing and electricalThe “install trailer” system: modular packouts for equipment installs

Does Google PPC still work for home service businesses—or is it just an expensive mistake?In this Clicks to Calls episode of Owned and Operated, John Wilson sits down with Service Scalers CEO Sam Preston to break down the truth about Google Ads (PPC) for HVAC, plumbing, and electrical companies. Some operators swear PPC is dead. Others are spending six figures a month and winning. The difference isn't the platform—it's execution.They walk through why PPC fails for most owners, how it's fundamentally different from Local Service Ads, and what has to be in place before PPC becomes a scalable, predictable lead channel. From budget minimums and landing pages to tracking revenue (not just calls), this episode lays out a clear framework for deciding if PPC belongs in your business—and how to avoid burning cash if you try it.If you've ever said “Google Ads don't work for us,” this episode will challenge that assumption.What you'll learn in this episode:Why PPC still works—and why most operators think it doesn'tThe real difference between LSA and PPC (and why PPC breaks first)Budget thresholds you actually need to make PPC viableWhy landing pages matter more than ad copyShout Out to FieldPulse

How do you keep growing fast without breaking your business?In this Owned and Operated supercut, John Wilson pulls together his favorite moments from recent conversations on what actually snaps when you scale: cash, leadership bandwidth, and the frontline experience that drives revenue.You'll hear why growth is expensive (in trucks, infrastructure, and overhead), how disciplined operators reinvest instead of upgrading their lifestyle too early, and why “the war is won inside the home” no matter how good your dashboards look.If you're running HVAC, plumbing, electrical, or roofing and feeling the strain of growth, this episode gives you the frameworks—and the hard truths—to keep momentum without chaos.In this episode, you'll learn:Why growth consumes cash (and how to plan for it)The “overhead body” you must build early: leadership, CX, SG&A, marketing, purchasingHow owners stall out by pulling cash too early (the lifestyle trap)Why playbooks beat ego: don't reinvent the wheel (Nexstar and more)Why frontline obsession matters more than dashboardsHow onboarding + clear pay plans create a culture that performsConnect: John Wilson: https://x.com/WilsonCompanies

How do you stop wasting money on marketing… and start building a lead engine that actually scales?In this episode of Click to Calls, John Wilson sits down with Service Scalers CEO Sam Preston to break down one of the biggest mistakes growing home service operators make:Hiring a marketing person too early — and expecting them to do everything.They walk through what your first real marketing hire should look like, why most owners misunderstand the budget math, and John's spicy take:If you're under $5M, marketing isn't complicated — you just need to execute the basics consistently.Whether you run HVAC, plumbing, or electrical, this episode gives you a clear framework for when to stick with an agency, when to go in-house, and what “good marketing” actually looks like when the board is light and you need calls fast.In this episode, you'll learn:Why “marketing is complicated” is usually an excuse under $5MThe difference between hiring a coordinator vs. a true marketing managerHow to know if in-house marketing actually beats agency economicsThe only good reasons to bring marketing inside (and the bad one everyone uses)

In this episode we sit down with Koen De Vos, Secretary General of GUTMA, to unpack why U-Space still feels more aspirational than operational, and what aviation can learn from industries that have at least partially managed to digitize at scale. Drawing on parallels with the automotive sector, Koen explores how green technologies, automation, and system-level thinking could, and should, reshape aviation if the institutional and political pieces ever align.We dive into why U-Space has not meaningfully materialized in Europe yet, the evolving role of regulators like EASA, and how European and US approaches to UTM diverge in both philosophy and execution. Koen also shares his perspective on air risk mitigation, whether U-Space is being used as a safety crutch, and perhaps most provocatively, who is actually willing to pay for UTM and why many business cases quietly fall apart. A clear-eyed conversation about political will, practical constraints, and what UTM might look like if we were brave enough to start from scratch.

This episode is a supercut of standout moments from multiple Owned and Operated episodes, focused on one theme: how great operators build, scale, and eventually sell home service businesses.John Wilson pulls together some of the most valuable conversations from past episodes—covering acquisitions, exits, org structure, leadership at scale, and what actually changes when you stop running a single trade business and start building a platform.These clips span decades of operator experience, from buying broken HVAC companies to leading a $600M national home services business, and now applying the same playbook to new industries.What you'll hear in this supercut:How serial operators think about exits from day oneThe difference between running a trade and building a sellable businessWhy growth breaks when leadership and org structure can't keep upHow multi-location platforms balance local autonomy vs centralizationWhat private equity looks for in home service acquisitionsThis episode is ideal for listeners who want the big-picture thinking behind acquisitions, roll-ups, and long-term value creation—without committing to multiple full episodes.If you're building (or buying) a home service business and want to understand how experienced operators really think about scale and exits, this supercut is a must-listen.

In this episode of Owned and Operated, John Wilson is joined by Sam Preston (CEO of Service Scalers) to break down how smart home service operators should budget for marketing in 2026. They explain why one-size-fits-all marketing budgets don't work, how to reverse-engineer spend from the number of leads you actually need, and why most companies don't have a lead problem—they have an execution problem.This conversation goes deep on gross profit–based budgeting, flexible marketing spend, and the exact frameworks operators use to decide what to scale, cut, test, or deploy in emergencies.What you'll learn in this episode:Why marketing budgets should be based on gross profit, not revenueHow to calculate marketing spend by backing into daily lead requirementsThe difference between budgeting for a new business vs. a 10-year-old companyThe 4 (plus 1) marketing budget buckets every operator should useA simple kill vs. scale framework to test marketing channels without guesswork

Topics Covered Influencer marketing as a modern demand lever in a “feeds are flooded” environment (credibility + distribution vs polish)Building an influencer program as a repeatable system (not one-off posts)Aligning influencer strategy to GTM motion: PLG + sales-led dual motion, fast sales cycle, and audience behavior on LinkedInTalent sourcing: internal creators, power users, frontline thought leaders, executive narrative voices, and “entertainer/evangelism” creatorsUsing influencer content as paid social creative (thought leadership ads) and deciding what to amplifyProgram mechanics: 3-month trials, post cadence, onboarding, briefs, review cycles, and relationship managementIncentives tied to outcomes (PLG signup bonus, ARR percentage via UTM)Measurement options: cost per signup, CPM/efficient reach, ABM-style reach goals, qualitative signals, and attribution constraintsQuality control: “smell test” for AI slop, engagement pods, and meaningful comment engagementActivation workflow: first-hour engagement, “let it cook” windows, reporting, UTM updates for paid vs organic, and distribution trade-offsQuestions This Video Helps AnswerHow do you structure B2B influencer marketing so it drives demand (not just awareness) without becoming random acts of promotion?How should a B2B team align influencer strategy to GTM motion (PLG vs sales-led) and measurement constraints?What's the best place to start: internal creators, power users, or external influencers?How do you choose influencer “types” (executive narrative, frontline education, entertainment/evangelism) based on goals?What contract length and cadence reduces the risk of declaring influencer “doesn't work” too early?How do you turn influencer posts into paid social assets using thought leadership ads?What's a practical incentive structure for creators tied to signups and revenue (UTM-based)?How do you spot inflated performance from AI-generated engagement or engagement pods?When should you promote a post, and when should you leave it organic?How can you evaluate influencer impact using CPM, reach, signups, and qualitative sales signals?Key TakeawaysIf you want results, avoid one-off influencer posts; start with at least a 3-month trial so performance can compound and audience association can form.In crowded feeds, influencer works because it combines trust with distribution; paid amplification (thought leadership ads) can make “small” creators valuable when the story is strong.Start sourcing from internal creators and product power users first; they're cheaper, more credible on use cases, and their content can be promoted to the right audience.Make onboarding and relationships non-negotiable: demo the product, ideate together, and set a clear review cycle so feedback doesn't show up only as late-stage Google Doc edits.Tie incentives to business outcomes and effort: bonus for PLG signups over the contract window, percentage of ARR from UTM-driven revenue, and paid boosts for high-performing posts (which also benefits the creator's audience growth).Don't boost everything: let posts run organically first, then selectively promote what's likely to work in paid (not every organic winner is a paid winner).Quality control requires human judgment: scan comments and engagement patterns for meaningful conversation vs AI slop, pods, or gamed metrics.

If you want to play the game on hard mode… randomly pick an industry and hope it works.In this episode of Owned and Operated, John Wilson and Jack Carr break down exactly how they'd build a home service business in 2026—and why the old 2016–2020 playbook is dead. They go deep on research-first market selection, avoiding late-stage consolidation traps, picking “boring” services with clean SKUs, and building a business that can win even when weather, competition, and ad platforms don't cooperate.In this episode, we cover:Research, Research, Research: Why “randomly picking a trade” is hard mode—and how to find unmet demand in a specific market.The 2016–2020 Playbook Is Irrelevant: Why advice from the late 2010s doesn't match today's competitive reality.Consolidation & Multiples: How consolidation changes outcomes—and why “gold mine” industries can cool off before you're big enough.Pick the Right Industry (Fragmented + Big TAM): What to look for in a winning service category in 2026.Boring Businesses Win: Drain cleaning, duct cleaning, leak detection, jetting, water filtration, septic, turf—simple offerings, repeatable operations.

Most security & life-safety companies don't get stuck because they lack hustle—they get stuck because they lack measurement.In this special feed drop of Entry & Exit, Stephen Olmon and Collin Trimble (Alarm Masters, Houston) walk through their 2026 planning process: how they set revenue/RMR/EBITDA goals, translate them into departmental KPIs, and use actuals vs. budget to decide when to invest, when to cut, and how to avoid “hope-based” growth.They unpack why so many firms stall around $3M in revenue (comfort + underinvestment), why “Talent Wins” became a non-negotiable, and how to think about emerging trends like AI the right way—starting with a solid tech foundation and the right people before chasing shiny tools.You'll also hear the core scorecard metrics they track across sales, marketing, finance, operations, and M&A, plus practical homework you can apply immediately in your own business.

In this week's High Value Publishing session, Eric Shanfelt breaks down a common problem that costs publishers renewals and credibility with advertisers: you are driving traffic, but your advertiser's Google Analytics is not giving you credit for it.Eric explains where “hidden traffic” shows up (often as Direct/None, generic email platform sources, or social referrals) and shares a simple system you can use to make sure clicks from ads, newsletters, dedicated emails, sponsored content, and social campaigns are properly attributed to your publication.You will learn:Why your traffic shows up as Direct, Email, or “missing”A simple UTM setup that makes attribution clearSource and medium naming that stays consistentWhat “normal” tracking gaps look like (and why numbers will not match)How to handle advertiser-provided UTMs without creating reporting messesLearn more at https://nearviewmedia.com/

Insurance claims, storm chasers, and broken incentives — welcome to the dark side of roofing.In this episode, John Wilson sits down (again) with Adam Cherup to unpack what really happens behind the scenes in roofing — from “deny, delay, defend” insurance tactics to the storm-chasing playbook that leaves homeowners stuck holding the warranty bag. They also get practical: seasonality, lead gen, cash flow, and what it actually takes to start a roofing business (especially in Florida).In this episode, we cover:The Insurance Game: “Deny, delay, defend” — and why carriers aren't your friend.Retail vs. Insurance Strategy: Why some roofers push retail first, then litigate the claim after.How to Win Insurance Work: Xactimate, codes, the paperwork game, and why payouts can double when done right.

Jenny Bristow and Vice President of Data & Technology Mark Brandes of Hedy & Hopp discuss their proprietary solution, Epic UTM Connect*, developed to help healthcare marketers bridge the long-standing data gap between digital marketing campaigns and patient acquisition and revenue within their Electronic Health Record (EHR) system. They explain the challenges of achieving true marketing ROI in a privacy-forward world and detail how this one-time project allows for patient-level attribution and improved performance measurement.Episode notes:The Data Disconnect: Hedy & Hopp created Epic UTM Connect to help healthcare marketers overcome the persistent struggle to access and show true business impact data (patient appointments, revenue) versus engagement metrics marketers can break down by UTM parameters.What Epic UTM Connect Is: A tool that captures UTM parameters from digital campaigns, packages them, and securely inserts them into the Epic patient record.Achieving True ROI: The ability to track a patient's journey from a marketing touchpoint all the way through appointment and fulfillment to calculate the return on investment (ROI).Easy & Fast Implementation: The tool is fast and lightweight to implement and doesn't require Hedy & Hopp to gain analyst access to Epic. Implementation only requires access to website analytics and the CMS.Technology & Compliance: The solution is HIPAA compliant and secure, leveraging the healthcare organization's existing Business Associate Agreement (BAA) with Epic. It works with any web analytics platform (Google Analytics, Adobe Analytics, Site Improve, etc.) by pulling data directly from the website.Use Case Requirements: The solution's effectiveness is dependent on the organization having a consistent and well-defined UTM parameter strategy in place.Attribution Limitations: The tool primarily provides last-touch attribution, meaning it will not capture the source of every conversion and will show gaps in the full multi-touch patient journey.Standalone Value: Epic UTM Connect is a standalone, one-time implementation that is valuable for improving visibility and does not require healthcare marketing teams to use other Epic marketing tools.Learn more about Hedy & Hopp's Epic capabilities: https://hedyandhopp.com/our-expertise/epic-for-healthcare-marketing/ Contact Hedy & Hopp to chat with us about how Epic UTM Connect can support your marketing efforts: https://hedyandhopp.com/connect-with-us/ Connect with Jenny:Email: jenny@hedyandhopp.comLinkedIn: https://www.linkedin.com/in/jennybristow/Connect with Mark:Email: mark.brandes@hedyandhopp.com LinkedIn: https://www.linkedin.com/in/markbrandes/ If you enjoyed this episode, we'd love to hear your feedback! Please consider leaving us a review on your preferred listening platform and sharing it with others.*Epic®, Epic Systems, and related product names and logos are trademarks or registered trademarks of Epic Systems Corporation. This content is not affiliated with, sponsored by, or endorsed by Epic Systems Corporation.

In this episode of Owned and Operated, John Wilson sits down with Adam Cherup, a “disaster roofer” who's built a niche, high-margin business installing shrink-wrap temporary roofs after hurricanes, wind events, hail, and fires. Instead of blue tarps that fail in weeks (and often aren't covered more than once), Adam installs a manufacturer-rated wrap that can last up to a year (or longer)—buying homeowners, schools, hospitals, and commercial properties time while insurance claims and full roof replacements drag on.Adam breaks down the economics: 60–80% margins, typical residential jobs around $20K–$30K, and large commercial/school projects in the $150K–$350K+ range (with massive roofs reaching even higher). You'll hear how he gets work (including a key referral partner who pre-positions before storms), why this niche is best paired with an existing roofing operation, and what makes the job uniquely difficult: travel, logistics, training crews, and negotiating with insurers who hate the sticker price—but can't ignore the cost of “future loss.”If you like niche business models with weirdly great unit economics, this one is basically printing money… in a disaster zone.What You'll LearnWhat shrink-wrap roofing is (and why it beats tarps after storms)Unit economics & margins: how this can hit 60–80% gross marginTypical job sizes: $20K–$30K homes, $150K–$350K schools, big commercial upsideHow insurance actually reacts (and how Adam gets paid ~99% of the time)How the work is sold: referrals, pre-storm positioning, and inbound search demand

Referrals are still the #1 growth channel in home services — but most contractors treat it like hope marketing.In this episode, John Wilson sits down with Murphy Nadauld (ReferPro) to break down how the best operators turn word-of-mouth into a systematic, trackable, ROI-positive referral engine.They unpack why 83% of customers are willing to refer, yet only 29% actually do — and the three levers that close the gap: awareness, attribution, and automated rewards.You'll learn how top HVAC, plumbing, electrical, roofing, and restoration companies:Activate referrals directly through technicians in the homeBuild a B2B “affiliate army” (realtors, plumbers, inspectors, restoration partners)Tier incentives by job value so referrals scale without blowing up CACUse attribution and automation to make referrals predictable — not randomIf you're a contractor owner who wants referrals on demand, not vibes, this episode is your blueprint.In This Episode, We Cover:The referral gap: why customers want to refer but don'tThe 3-part referral system: Awareness → Attribution → RewardsHow “power referrers” actually emerge (and why spend ≠ referrals)Technician-driven referrals: QR codes, NFC, truck signage, leave-behinds

This is the literal easiest lever you can pull to add leads tomorrow: turn on (and properly run) Google Local Services Ads (LSAs).In this episode, John Wilson sits down with Sam Preston (CEO of Service Scalers) to break down why LSAs are still absurdly underutilized in home services—and how a simple setup + consistency flywheel (answer calls → book jobs → earn 5-star reviews) can ramp a business fast.They also zoom out into the operator view: how John evaluates acquisitions through the lens of marketing, why under-spent businesses with strong reviews are so attractive, and the biggest LSA mistakes they see (turning it off, wrong services/locations, and “set it and forget it”).If you're a contractor owner (HVAC, plumbing, electrical, etc.) and you want a no-excuses playbook to get more calls in 2026, start here.

We're heading into 2026 with one goal: stop losing money.Not “grow at all costs.” Not “try harder.” Just: build a healthy business that actually cash flows.In this episode, John Wilson and Jack Carr break down what they're cutting, tightening, and renegotiating in 2026 to go from ~13% EBITDA to 20% EBITDA—and why they're also targeting 10% net profit after realizing how big the gap can be between EBITDA and real take-home profit.They walk through the exact planning process they used this year (operational inputs → revenue → profit plan), then share the unsexy truth: most of the gains don't come from some magic tactic… they come from relentless efficiency—marketing discipline, killing bloated software, renegotiating vendor terms, tightening material spend, and finding hidden leaks everywhere.If you run a home service business (at any size), this is your 2026 playbook for getting healthy first—then scaling from strength.In this episode, we cover:“Just Don't Lose Money” Mindset: Why refusing to lose changes everythingProfit Planning for 2026: Planning off the P&L (not vibes)EBITDA Isn't a Light Switch: Why profitability is an on-ramp (and takes time)Marketing Discipline: Cutting inconsistent channels + tracking cancellation rateSoftware Bloat: The hidden $10K–$50K/month leak almost everyone has

What does success look like for HMRC with Making Tax Digital – and what does it really mean for the bookkeepers doing the work on the ground? In this Leadership Takeover Session, Craig Ogilvie, HMRC's Director for Making Tax Digital, explains the “why” behind MTD for Income Tax, how it will change the UK tax system, and why he believes bookkeepers are central to making it work for small businesses. Get step by step guidance on MTD for Income Tax https://www.gov.uk/government/collections/making-tax-digital-for-income-tax?Utm_source=6fb Craig shares his journey from a low-income upbringing in Scotland, through 20+ years in government delivery, to leading some of the UK's biggest programmes – including the furlough scheme during the pandemic. He explains how his parents' values around kindness and optimism shaped his leadership style, why he focuses so heavily on people and psychological safety, and how that translates into the way he runs the MTD team today. You'll hear a clear, human explanation of what MTD for IT actually is: digital record keeping, quarterly updates and software-based filing for millions of self-employed people. Craig talks about the three big reasons behind it – reducing errors in the tax gap, modernising the UK's tax infrastructure, and creating better customer service through more timely data and nudges – and why he sees bookkeepers as uniquely placed to turn that into better conversations about cash flow, credit control and business performance. He also explains the scale of the change: rebuilding core systems, working with third-party software through APIs, and designing multiple agent functionality so both accountants and bookkeepers can support the same client. Craig describes travelling around the UK to meet real practices, how those conversations led to changes like faster sign-up journeys and multiple agent access, and why HMRC is committed to genuine co-creation rather than “rubber-stamping” decisions already made. The episode goes deeper into social mobility, confidence and financial understanding. Craig talks about seeing his dad's January “bag of receipts”, the construction sector's heavy representation in the first MTD cohort, and the financial literacy gap facing many sole traders. He reflects on sessions with unrepresented business owners, where a clear explanation – often from a bookkeeper or accountant – can quickly change how someone feels about digital tools, quarterly reporting and understanding their numbers. ----------------------------------------------- About us We're Jo and Zoe and we help bookkeepers find clients, make more money and build profitable businesses they love. Find out about working with us in The Bookkeepers' Collective, at: 6figurebookkeeper.com/collective ----------------------------------------------- About our Sponsor This episode of The Bookkeepers' Podcast is sponsored by Xero. Get 90% off your first 6 months by visiting: https://xero5440.partnerlinks.io/6figurebookkeeper ----------------------------------------------- Promotion This video contains paid promotion. ----------------------------------------------- Disclaimer The information contained in The Bookkeepers' Podcast is provided for information purposes only. The contents of The Bookkeepers' Podcast is not intended to amount to advice and you should not rely on any of the contents of the Bookkeepers' Podcast. Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of the Bookkeepers' Podcast. The 6 Figure Bookkeeper Ltd disclaims all liability and responsibility arising from any reliance placed on any of the contents of the Bookkeepers' Podcast.

Be honest: have you set up automation… but not really adopted it? In this episode of our Leadership Series, Paul Lodder (VP of Accounting & Product Strategy at Dext) breaks down how to use Dext automation to create capacity, improve real-time reporting, and move clients from reactive to in control. Download Dext's Compliance to Advisory Guide, here: https://info.dext.com/compliance-to-advisory-guide?UTM_source=6fb Paul shares what he saw moving from practice to product: most firms sign up to tools but don't adopt features deeply enough to get the outcome. You'll hear what “real-time bookkeeping” actually means, why regularity matters, and how to structure people, processes and products so automation sticks. What you'll learn: - Spot why firms “go digital” but still don't get full tool value (feature adoption is the gap). - Build a Dext champion role that improves automation performance across your client base. - Shift clients from quarterly compliance to real-time bookkeeping and decision-making. - Use automation and regularity to unlock dashboards, insights, and proactive conversations. - Understand where AI helps (proactivity and capacity) and where it won't replace you (relationships and empathy). Try Dext as a partner: https://dext.com/uk/partner?utm_source=6fb and explore how automation creates capacity. This episode is for bookkeepers and accounting firms who want to stop chasing paperwork, reduce admin, and deliver real-time value, without adding headcount. ----------------------------------------------- About us We're Jo and Zoe and we help bookkeepers find clients, make more money and build profitable businesses they love. Find out about working with us in The Bookkeepers' Collective, at: 6figurebookkeeper.com/collective ----------------------------------------------- Promotion This video contains paid promotion. ----------------------------------------------- Disclaimer The information contained in The Bookkeepers' Podcast is provided for information purposes only. The contents of The Bookkeepers' Podcast is not intended to amount to advice and you should not rely on any of the contents of the Bookkeepers' Podcast. Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of the Bookkeepers' Podcast. The 6 Figure Bookkeeper Ltd disclaims all liability and responsibility arising from any reliance placed on any of the contents of the Bookkeepers' Podcast.

We break down how we tripled our HVAC average ticket—from $5,000 to $12,500+—and finally made sales profitable. In this episode, we walk through the painful mistakes, system overhauls, and process changes that turned HVAC from a money-loser into a real growth engine.If you run a home service business, this episode is a masterclass in why “selling harder” doesn't work—but selling better systems, earlier financing, and structured options does. We unpack how repair-first thinking killed profitability, why discount-driven comfort advising nearly sunk us, and how process—not unicorn salespeople—changed everything.In this episode, we cover:The $5K → $12.5K Jump: How our HVAC average ticket actually scaled (and why it failed at first).Repair vs. Replacement: Why “fixing everything” was a disservice to homeowners and the business.Sales Process Evolution: From selling techs → comfort advisors → systemized selling.Software & Systems: How structured options unlocked premium equipment and IAQ sales.Financing Strategy: Why introducing financing early boosted close rates by 13% and added ~$6K per job.

We reveal the real cost of running a home service business in 2025. In this full debrief, we open our books to show why plumbing business growth exploded while HVAC stalled, and exactly how we navigated the hardest summer in years.If you run a contractor business, you know 2025 was volatile. HVAC shipments cratered 49% YoY, forcing operators to face a brutal reality. In this episode, we break down the massive gap between our plumbing wins and HVAC headwinds, why "Always Be Recruiting" became our #1 survival rule, and how total financial transparency saved our bottom line.In this episode, we cover:The Industry Reality: Why mild weather and refrigerant transitions crushed HVAC demand.The Recruiting Crisis: Why we lost key techs mid-summer and how we fixed our hiring pipeline.P&L Transparency: The actual impact of overhead, margins, and "fixed" costs on a trades business.2026 Strategy: Our plan for a "Lean & Lethal" operation and new acquisitions.

In this episode of Owned and Operated, John Wilson sits down with Sam Preston, CEO of Service Scalers, to break down one of the most overlooked (and misunderstood) marketing channels in home services: Nextdoor.They unpack why Nextdoor feels annoying—but works incredibly well when used the right way. From neighborhood recommendation posts to organic storytelling, this platform behaves less like Google Ads and more like a digital referral engine.John and Sam discuss why salesy ads and coupons usually flop, while real-world job photos, personal narratives, and community-driven content quietly generate high-intent leads. They also explore how small operators are winning big by treating Nextdoor like a mix of Google Business Profile + Facebook Groups, and why larger companies struggle to replicate that authenticity.The conversation covers the three ways to win on Nextdoor (ads, organic posting, and commenting), common mistakes contractors make, and how operators can turn technicians into content creators to scale neighborhood trust—without blowing up their marketing budget.If you're looking for more phone calls, higher close rates, and marketing that actually feels like referrals—this episode breaks down how to think about Nextdoor the right way.What You'll LearnWhy Nextdoor behaves more like referrals than traditional lead genThe three ways to market on Nextdoor (and which ones actually work)Why organic, narrative posts outperform coupons and adsHow small, local operators beat larger brands on trustThe role of social proof in neighborhood-driven platformsHow to turn field techs into authentic content creatorsThe biggest mistakes that get contractors ignored—or kicked offHost: John WilsonGuest: Sam Preston

In this episode of Owned and Operated, John Wilson and Jack break down what “smart investing” actually looks like for home service operators—starting with the truth most owners miss: if you run a business, you're already an investor. You're investing money, attention, and people every day.They start with a practical framework for P&L investing (software, headcount, SG&A): if your business sells for a multiple, then any new expense should produce a return that justifies that multiple—otherwise, you may be quietly reducing enterprise value.From there, they unpack the difference between balance sheet investments (trucks, equipment, inventory) vs P&L investments, why banks and buyers mostly care about EBITDA, and how focusing on fewer initiatives can drive more profitable growth.Then they shift into the “outside the business” conversation: when diversification helps, when it's a distraction, and how operators can think in two buckets—cash-flow assets that fund life, and enterprise-value assets that build wealth.If you're adding software, hiring leaders, buying equipment, or debating real estate vs reinvesting in the core business—this episode gives you a clean way to think about ROI, focus, and capital allocation.What You'll LearnWhy every operator is an investor (capital, people, and attention allocation)A simple rule for P&L expenses: should this generate a 3x+ return based on your business multiple?The difference between investing on the balance sheet vs the P&L

In this episode of Owned and Operated, John Wilson sits down with Aizik Zimerman of Jay Blanton Plumbing (Chicago) to break down the remote staffing playbook that most home service operators still aren't using.John and Aizik start with a real-world story from a contractor event—how one company allegedly went from $0 to $6M using yard signs, and how Aizik tested it immediately (including the “don't put them on every corner” lesson).Then they go deep on what actually drives scale: building a remote-first, offshore-heavy team that works in the real world. Aizik shares how his business grew to 140 employees with 50+ overseas team members, and how he structures offshore hiring across accounting, install coordination, marketing, recruiting, dispatch, and fleet coordination.They break down the “hub and spoke” model: keep your US leaders focused on thinking and decision-making, then build specialized offshore roles to handle execution—so your business moves faster without bloating payroll.If you're trying to expand coverage, build specialization early, or you've wondered whether recruiting + dispatch + ops coordination can really be offshored, this episode is the blueprint.What You'll LearnWhy “if it can be done remote, it can be done from anywhere”The hub & spoke model: US leaders + offshore execution podsHow Aizik offshores technician recruiting (and why it's a massive unlock)Which roles are easiest vs hardest to offshore (CSR vs dispatch/install coordination)How to reduce “overemployment” risk with real systems (Zoom rooms, accountability layers)Why you should default to remote-first hiring at any size—even at $500K/year

In this episode of Owned and Operated, John Wilson sits down with Sam Preston — CEO of Service Scalers — to talk about the marketing asset that still quietly outperforms everything else in home services: your Google Business Profile (GBP). John and Sam break down why AI hasn't disrupted GBP the way people expected, how Google reviews are now getting pulled directly into AI search results, and why “map pack visibility” remains the cheapest, highest-intent lead source in the game.They get tactical on what actually drives rankings and calls in 2026. Sam lays out the three biggest needle-movers — proximity, category/keyword strength, and reviews — and John shows how Wilson Companies invests roughly $10K/month into GBP because it drives roughly $500K/month in sales. They go deep on why location is a marketing decision, how to scale multiple profiles without overlapping service areas, and why most owners waste time optimizing tiny details before locking in the fundamentals.If your LSA performance is lagging, your organic lead volume feels capped, or you're planning multi-location growth next year, this episode is the blueprint for turning GBP into a compounding growth engine.What You'll LearnThe 3 ranking drivers that matter most: proximity, primary category, review cadenceWhy location is a marketing decision (and how it changes growth overnight)How to scale multi-trade businesses without confusing Google's category systemThe real review strategy: frequency, volume, quality, and photos

You didn't start your business to stay stuck. If you're serious about hitting 6 or 7 figures without sacrificing your life, book your FREE Gap Assessment with our team→ (use UTM link) https://weddingproceo.com/application  Are you maximizing your off-season, or just chasing clients when you should be building your business? This episode gives every wedding pro a strategic roadmap to stop wasting time during slow months, focusing instead on system overhauls and high-value vendor relationships that ditch the overwhelm and bring in referrals. Tune in now to learn the specific actions you need to take right now to build a more profitable business you truly love!This is the episode that started the conversation: https://weddingproceo.com/what-not-to-do-engagement-season/The (FREE!)ASSUME Sales Training: 2x your wedding bookings in 30 days—step by step. Thousands of wedding pros have already used it to land more clients immediately! WeddingproceoWedding Business Sales Strategy | Wedding Pro CEOA favorite book of mine: Profit First by Mike Michalowicz https://amzn.to/4lbqZFw Another favorite book of mine: Buy Back Your Time by Dan Martell https://amzn.to/3ITKLb4  ========================= EPISODE SHOW NOTES BLOG & MORE:https://weddingproceo.com/wedding-vendor-off-season-strategy-marketing/=========================Thank you for tuning in to this episode of the Wedding Pro CEO Podcast. If you find these strategies helpful, make sure to share this episode with your fellow wedding pros. And remember, in the world of weddings, it's all about building genuine relationships and showcasing your best work. Until next time, keep shining, CEOs!PLEASE SUPPORT THE PODCAST! LEAVE A REVIEW HERE: https://ratethispodcast.com/swd Have a question you'd like Brandee to answer? Ask here: http://bit.ly/3ZoqPmz Heads up, CEO! Some of the links I share may be affiliate links, which means I may earn a small commission if you decide to purchase—at no extra cost to you. I only recommend tools and resources I actually use and love, and that I believe will help you grow a profitable, sustainable business you're obsessed with. =========================FREE TRAINING for Wedding Business Owners Take the Wedding Pro CEO's free GAP assessmentSupport the show

In this episode of Owned and Operated, John Wilson sits down with Ken Goodrich — legendary home services operator, turnaround specialist, and former CEO/Chairman of Goettl Air Conditioning & Plumbing — to unpack what it really takes to build, scale, and successfully exit a home service business.Ken shares the origin story that shaped his entire career: buying his first HVAC business at 25, getting crushed by payroll tax mistakes, and discovering The E-Myth at the exact moment everything fell apart. That wake-up call turned into a repeatable business-building playbook — one he's used to build and sell six home service companies, including taking Goettl from $11M in revenue and losing $3M to $250M across 11 locations and 1,000+ employees.John and Ken dig into the real mechanics of multi-location growth: why most owners hit a wall, how daily scoreboards and call-by-call discipline keep branches aligned, and what changes before you have a full senior leadership bench. Ken also lays out his view on the “sweet spot” for exits, when to bring on capital, and why operators should treat every growth phase like a 1,000-day value creation sprint.If you're thinking about acquisitions, preparing for multi-market expansion, or asking “when is the right time to take chips off the table?” — this episode is the blueprint.What You'll LearnHow Ken used E-Myth systems to go from tech-owner chaos to scalable processThe multi-branch management cadence that keeps remote locations on-trackWhy “easy lead years” create sloppy habits — and how to run with a scarcity mindsetThe real EBITDA thresholds that change your exit options and multiples

In this episode, John Wilson sits down with Patrick Dichter, owner of AppleTree Business Services, to break down what “good accounting” actually looks like inside a growing home service business — and why financial clarity becomes a competitive advantage as you scale.John opens up about a hard truth: he didn't get his first clean month-end close until last year, and it made almost a decade of decision-making harder than it needed to be. Patrick walks through the real stages most home service operators go through — from “Checkbook Charlie” to outsourced bookkeeping to in-house controllers — and the exact problems that show up at each stage.They dig into why growth eats cash even when the business is “doing everything right,” how bad accruals and broken CRM/accounting integrations quietly destroy margins, and what a simple cash forecast can do to keep you out of trouble. John also shares the painful lesson he learned in 2025: you can run a strong P&L and still get smoked on cash if you're not thinking about the balance sheet.If you've ever asked “where's my money?” while growing, struggled to trust your gross margin, or felt like your business is flying blind month-to-month — this one is for you.

In this insightful episode of the Women in AAM podcast, host Marilyn Pearson sits down with Amber Harrison, Director of Regulatory Affairs at Vertical Aviation International and a commercially rated helicopter pilot. With her unique blend of legal, operational, and aviation experience, Amber brings clarity to one of the most consequential regulatory developments affecting the future of drones and advanced air mobility (AAM): the FAA's proposed Part 108 rule. Amber breaks down why Part 108 represents a major shift for beyond visual line-of-sight (BVLOS) operations and how it will shape the integration of unmanned systems into low-altitude airspace. She explains the proposed framework for aircraft acceptance, maintenance, controller training, and third-party UTM oversight—highlighting how Part 108 moves the industry closer to scalable, autonomous operations. One of the most talked-about elements, Amber notes, is the proposed right-of-way hierarchy, which for the first time suggests unmanned aircraft may have priority over crewed aircraft under certain conditions. She explores why this creates operational complexity for pilots, regulators, and manufacturers—especially when population density maps, equipage requirements, and ADS-B/EC technology limitations are factored in. The discussion also dives into grey areas between drones and autonomous aircraft, raising essential questions about certification weight limits, governance, and future rulemaking for autonomy. Amber shares how VAI is advocating for a phased, safety-driven approach that acknowledges current technology gaps while supporting industry growth.

In this episode, John Wilson is on-site in Chicago with Aizik Zimerman, owner of J.Blanton Plumbing, to break down how one of the fastest-growing plumbing companies in the country built a sewer and drain growth engine. Since buying the $6M Jay Blanton business at the end of 2022, Aizik has scaled it to ~$25M this year and a $30M run rate — and nearly half that growth is coming from sewers. They unpack the investments, the operational build-out, and the marketing + sales system that turned trenchless lining into a repeatable, high-volume profit center. Aizik shares the exact playbook behind his “Unclogs for Dogs” offer, why they send salespeople with cameras first (no junior drain tech flip), and how they price lining as the cheaper alternative to excavation to beat inertia and win the market. If you're trying to add $5–$10M of revenue through drains, improve close rates, or build a trenchless division that actually scales, this episode is a must-listen.What You'll LearnThe 2022 → 2025 growth story: $6M to $25M+ and what changed operationallyWhy Aizik bet big on sewers while competitors stayed HVAC-heavyThe economics of lining vs. digging: pricing, margins, and why “cheaper lining” winsHow a $1M+ CapEx investment (UV curing trailers, jetting, prep teams) unlocked volume

In this episode, John Wilson sits down with Daryna Kulya, co-founder of Quo (formerly OpenPhone), to unpack one of the most underappreciated growth levers in home services: how you communicate as you scale. What starts as “one tech, one phone, one truck” quickly becomes a bottleneck once you're trying to hire CSRs, build a call center, and stop missing leads. Daryna shares the real story behind Quo's rebrand, why they're building for the long term, and how modern phone + text workflows are evolving with AI.They dive into the hard operational truth most contractors learn too late: you don't feel the communication pain until your customers already do. From missed calls, speed-to-lead, shared inboxes, and staffing by the hour (not the day), to AI call agents that outperform voicemail 3x, this is a tactical conversation for any operator trying to grow past the owner-operator stage. If you're scaling HVAC, plumbing, electrical, restoration, or any service trade — and you want to stop leaking revenue through missed calls and messy handoffs — this one's a must-listen.What You'll LearnWhy Quo rebranded from OpenPhone — and what that signals about the future of communicationThe hidden scaling trap of using your personal cell numberWhen contractors hire CSRs too late (and step out too early)Why staffing by the day hides the real missed-call problem