Podcasts about UTM

In this episode, John Wilson sits down with Richard Dunbar of FieldPulse to dig into one of the most important — and often overlooked — levers for scaling a home service company: modernizing your operational platform. Whether you're running HVAC, plumbing, electrical, restoration, or any specialty trade, the shift from legacy tools to a true field service management system (FSM) is one of the highest-ROI moves you can make. Richard and John break down how contractors are ditching whiteboards, Excel boards, paper invoices, and manual dispatching in favor of flat-rate pricing systems, centralized pricebooks, technician-friendly workflows, real-time visibility, and true operational clarity.What You'll LearnWhy legacy systems cap your growthHow flat-rate pricing really worksWhere the real ROI of FSM software comes fromHow to remove friction from the entire customer journey The #1 mistake contractors make when trying to scale revenue 

Migrationsfrågor utgör en stor del av grunden för regeringssamarbetet enligt Tidöavtalet. Det har tagits initiativ till ett 30-tal utredningar på området och de flesta har presenterats. Vi ser exempel på ingripande förändringar som förslaget i SOU 2025:31 (Utmönstring av permanent uppehållstillstånd och vissa anpassningar till miniminivån enligt EU:s migrations- och asylpakt), som innebär att en asylsökande i princip endast skall ha tillgång till juridiskt biträde under en timmes tid under processen hos Migrationsverket, samt förslaget om de nya reglerna rörande arbetskraftsinvandring i SOU 2024:15.Detta kommer att leda till att stora krav ställs på alla inblandade att vara uppdaterade angående vilka förändringar som kan komma att gälla och hur de påverkar människor som vill komma till Sverige eller stanna i landet.  Vi tar tempen på allt detta utifrån rättssäkerhet och rådande konventioner som Sverige har undertecknat. Vi ställer oss frågan huruvida detta går ihop med politiken som föreslås. Går Sverige mot ett paradigmskifte? Medverkande: Marcus Larsson, advokat Sait Umdi, advokat Karin Gyllenring, advokat Carl Bexelius, rättschef på Migrationsverket Willy Silberstein, journalist och moderator

In this episode, John Wilson and guest Rich Jordan dig into one of the scariest (and most valuable) moves you can make in home service: rebranding multiple companies into a single brand.Rich runs three acquired companies across New Hampshire and New Jersey…and he's in the middle of rolling them all into one new identity: High Ground Service Pros. They walk through why he's willingly tearing down a strong local brand (Sanford), what's driving the decision, and how he's trying to avoid losing customers, culture, or SEO in the process.From “house of brands” vs “branded house” to truck wraps, domains, Google Business Profiles, and core values (“seize the high ground”), this is a tactical conversation for anyone growing through acquisition or multi-market expansion.What You'll LearnWhen to keep multiple brands vs. going all-in on one — and how that choice impacts growth, culture, and marketing.How to execute a rebrand without losing customers — scripts, GBPs, websites, and call center tactics that actually work.Where the real ROI comes from — SEO, media, and operational focus once every truck and trade is under a single name.

Nu råkar vi vara i de dagar som Marty McFly åkte till i Tillbaka till framtiden. Själva har vi bara varit i Venedig, som står sig. Harry's Bar lika bra som alltid, Fortuny likaså, och vi har hittat en överkomlig ersättning för fantastiska men svindyra juveleraren Codognato: Gioielleria Oreficeria Dogale, där en 88-årig juvelerare och hans son tillverkar fantasiskapelser i ett litet hål i väggen. Vi har också varit i Göteborg för att se Johan Rabaeus gästspela som Gertrude Stein på Stora teatern. Utmärkt, förstås, liksom de ny- men ej sönderrenoverade Hotell Eggers samt nyöppnade Dicksonska villan, med restaurangen Umarell. Synd bara att göteborgare inte kan låta bli att ta upp Stockholm. I den staden har de gapiga Gazademonstranterna fått SL att ställa in bussar. Räcker det inte nu? Kristoffer Tamsons tycker det. Kung Charles III har fyllt 77 och Johan tar det som ursäkt att tala om hans garderob, till stor del från Anderson & Sheppard. Vår kung också bra i sina dubbelknäppta - Götrich, måhända? Så BBC-skandalen, som inte kommer som någon överraskning för den som inte är blind och döv. Samma problem i public service här, som Adam Cweijman med glans demonstrerade i radiodebatt med Ekots Klas Wolf-Watz i veckan. Johan menar att public service förutsätter en accepterad elit som sätter normen, men att varken public service eller många av dess kritiker inser det. Ebba Busch har talat på riksting och använder "orka" snarare än "våga" - Susanna ger tummen upp. Kjell Höglund - en klenod - är invald i Sveriges music hall of fame. Vi har olika idéer om nya serien Pluribus och påven har listat sina favoritfilmer. Hosted on Acast. See acast.com/privacy for more information.

In this episode, John Wilson and co-host Jack Carr unpack one of the biggest transitions in home service — going from owner to operator. What does it really take to scale beyond yourself? We dive deep into building layers of leadership, knowing when to delegate, hiring vs. promoting internally, and what the first real leadership hire should look like. From service managers and field supers to accountability systems and EOS, this one's for owners ready to break through bottlenecks and build real organizational depth.You'll hear real playbooks from $1M to $40M+ companies—how John and Jack each handled growth bottlenecks, where they stumbled, and what they'd do differently.What You'll LearnBottlenecks by Design: How to identify when you've outgrown your org chart. First Leaders: The real tipping point for adding service managers, CSRs, and field supers. Hiring vs. Promoting: When internal leadership makes sense—and when it doesn't. Accountability That Sticks: How to keep KPIs and culture aligned as you scale. Delegation Done Right: The tasks owners should've offloaded yesterday. Revenue-Focused Management: Why your first manager should drive numbers, not just tech skill.

Send us a textGreg Gifford joins the Near Memo to break down his large-scale Local SEO study of 3,000 personal injury law firm's Google Business Profiles. He reveals what #1 ranked PI las firms are doing that #10 ranked practioners are not.  From review response rates and schema misfires to UTM tracking errors, the trio unpacks what's real in local SEO and what's hype. The episode closes with a lively debate about the AI-driven future of the SERP.Subscribe to our newsletters and other content at https://www.nearmedia.co/subscribe/

In this episode, John Wilson and co-host Jack Carr break down how home-service companies can actually future-proof in 2025: flattening org charts, using AI to nuke overhead, building adaptable teams, and keeping a balance sheet that can take a 30% punch. We get into real numbers (gross margin, overhead targets, EBITDA), how to think about “risk on” vs. “risk off,” and why the middle of the market gets squeezed when big operators cut costs with automation.You'll hear play-by-plays on automating call centers, choosing what to systematize vs. keep human, when to de-lever, and how to bob-and-weave against giants who pass cost savings straight into marketing.What You'll LearnPeople vs. Systems: The two ways to future-proof—and how to train for adaptability.Automation That Moves the P&L: Where AI actually drops overhead (call center, dispatch, admin).Healthy by Design: Gross margin, overhead, and cash targets that create real nimbleness.Debt & “Risk Off”: How interest rates change the game and when to prioritize de-levering.Competing with Giants: What to do when national players cut cost structures by ~8–10 pts.Numbers First: Why you can't future-proof if you don't know your break-even.

The next evolution of digital retailing is here — AI discoverability.In this 360° LIVE session, David from Intice, Inc. shows how to test whether your dealership website is fully optimized for AI engines like ChatGPT, Google Gemini, and Claude.You'll see a real live test — searching ChatGPT for “lease specials in Augusta, GA” — and watch how optimized dealer sites like Jim Hudson Acura instantly appear in AI-powered search results.You'll also learn:✅ How AI “reads” your website code✅ What JSON-LD data makes you visible to ChatGPT and Google✅ How to check your page source for AI optimization✅ How to track ChatGPT referral traffic using UTM parameters✅ Why AI visibility is the next big SEO frontier for digital retailersIf your dealership's website isn't ready for AI, you're already behind.Learn the exact steps to make your site discoverable, clickable, and trackable by every AI engine that matters.#DigitalRetailer #AIOptimization #AutomotiveSEO #ChatGPT #GoogleGemini #AutomotiveMarketing #DealerWebsite #SEO #AIforDealers #DigitalRetailing #Intice360 #WebsiteOptimization #AIVisibility

In this episode, John Wilson sits down with Brandon Schlicter—better known as Investment Joy—to unpack how a viral laundromat video turned into a portfolio of laundromats, car washes, rentals, and now a fast-scaling commercial roofing company. Brandon shares the mindset shift from small plays to bigger bets, why he assumes success (and plans for failure), and how social media distribution can attract capital, deal flow, and talent.You'll hear the real numbers on union commercial roofing (margins, ticket sizes, pay cycles), how to decide between lots of small jobs vs. fewer big ones, and why “every business either sells or shuts down.” We also dig into storm-driven market entry, travel crews, and what it actually takes to scale estimation capacity and cash flow when receivables hit seven figures.

 In this episode, John Wilson sits down with Jamie from Modernize to unpack how a consumer-obsessed mindset is reshaping home services—from the first inquiry to the final install. They dig into why “experience always wins,” how answer engine optimization (AE/O) is changing search, and what a true platform approach looks like when lead gen, reputation, financing, and programmatic all work together. You'll hear how Modernize is building for the full funnel, why smaller, fast-moving operators can out-execute well-funded incumbents, and how to prioritize innovation without getting whiplash from weekly tech shifts.

In this follow-up to our Premier Home Pros deep dive, John Wilson sits back down with AJ and Noah to unpack how they turned six greenfield locations into a nationwide engine doing $170 M+ run-rate—without outside debt. They break down the playbook for market launches, recruiting, and leadership restructuring that turned chaos into scale.Hear how they rebuilt their org for hypergrowth—cutting the VP layer, adding regional pods, promoting from within, and launching Zoom-based sales training that doubled new-rep output. You'll also hear the real numbers behind marketing mix, payback windows, and bonus-driven sales comp that pushed them to record volume.If you're trying to scale a home-service brand fast—but profitably—this is your blueprint for people, process, and playbook.

#299 Drive | This episode is from Drive 2025, our 2 day in-person event for B2B marketers in Burlington, VT. Our first speaker was Sangram Vajre, Co-founder and CEO of GTM Partners and expert in GTM strategy. He shared a great session on building a repeatable GTM Operating System for sustainable growth, offering insight from 100 companies on what separates teams that scale from those that stall.Head over to exitfive.com/drive to join the waitlist for Drive 2026 and be the first to know when tickets go on sale.Timestamps(00:00) - – Intro from Dave (02:51) - – Sangram's background + setup (04:51) - – What GTM really means (11:46) - – The 3 stages of GTM maturity (12:11) - – Why NRR is the key metric (20:51) - – The “boring marketing” advantage (27:42) - – How to say no and prioritize (29:42) - – Why GTM alignment beats tactics (33:42) - – Building your GTM Operating System (36:02) - – Q&A: GTM alignment, discovery, growth Send guest pitches and ideas to hi@exitfive.comJoin the Exit Five Newsletter here: https://www.exitfive.com/newsletterCheck out the Exit Five job board: https://jobs.exitfive.com/Become an Exit Five member: https://community.exitfive.com/checkout/exit-five-membership***This episode of the Exit Five podcast is brought to you by our friends at Paramark. You've heard it before – every B2B marketer's top pain point is marketing attribution. It's complicated, messy, and too often leads to fights with your CRO over whose lead deserves credit.That's where Paramark steps in. Their platform makes it simple to understand what's driving results (and what isn't) with tools like marketing mix modeling and incremental testing. No more relying on outdated click attribution or chasing UTM links. Instead, Paramark gives you actionable insights across channels, campaigns, and geographies to help you grow.Paramark's founder & CEO Pranav has been in your shoes as a B2B marketer. He's so passionate about solving this problem, he's offering listeners a free brand assessment. Pranav will personally analyze your brand's performance and share his insights—an opportunity you don't want to miss.Slots are limited, so act fast. Head to paramark.com/brand-consult to claim your spot. Trust us, this is worth your time.***Thanks to my friends at hatch.fm for producing this episode and handling all of the Exit Five podcast production.They give you unlimited podcast editing and strategy for your B2B podcast.Get unlimited podcast editing and on-demand strategy for one low monthly cost. Just upload your episode, and they take care of the rest.Visit hatch.fm to learn more

In this episode of The D2D Podcast, Hunter Lee sits down with Brianna Fitzpatrick, Founder and CEO of Digital Natives, a Phoenix-based digital advertising agency managing over $1M/month in ad spend for service-based businesses. Brianna shares her journey from running global ad campaigns to helping local service companies turn clicks into paying customers through smarter, data-driven marketing.If you're someone trying to generate more leads and build trust beyond the first knock, this episode is packed with gold. Brianna breaks down how simple, low-cost strategies like Google Business profiles, automation, and review incentives can instantly boost visibility and why authentic, low-production content often outperforms polished videos.You'll also learn why marketing and sales should never operate in silos, how tracking tools like CallRail and UTM codes can tighten your conversion process, and how to retarget unclosed leads for quick wins. Whether you're working with a marketing team or just starting from scratch, Brianna's actionable advice will help you build consistency, credibility, and a brand that sells long after the door closes.You'll find answers to key questions such as:How can digital marketing help door-to-door reps extend trust after the first knock?What simple tools can door to door people use to start building a personal or company brand online?Why are low-production, authentic videos outperforming polished content in 2025?How can marketing and sales teams work together to close more high-quality leads?What are the best ways to retarget and convert leads that didn't close the first time?Get in touch with Brianna Fitzpatrick: 

In this special re-release of Owned and Operated, John Wilson sits down with AJ and Noah of Premier Home Pros to unpack how they went from a dining-room-table idea to $15M in year one, $86M in year two, and a national rollout—without taking on debt. They break down the sales system, affiliate-led demand gen, installer model, and the ops math behind a ~46-day greenfield payback. If you're scaling a home service business, this is the blueprint.You'll hear the real numbers: 91% demo, 82% close in month one for $557k, why they switched from acrylic to engineered stone to lift average ticket from $11.7k → $18.3k+, how they opened 9 locations by end of 2024, and the org/game plan to chase nine figures—profitably.

In this episode, Amir takes us through how to use Claude Skills to build digital employees. We cover practical demos including an A/B testing idea agent, marketing insight analyzer, and a live build of a tweet-to-newsletter converter. You'll learn what Claude Skills actually are, why they represent the biggest leap since sub-agents, and how to build them yourself—even if you've never written a custom AI workflow before. Timestamps 00:00 – Intro 01:05 – What are Claude Projects 02:40 – Sub-agents in Claude Code explained 03:34 – Introducing Claude Skills 05:58 – Context rot and the performance degradation problem 08:01 – Why matter Claude Skills Matter 11:08 – Building a UTM link generator with Artifact Builder 17:41 – Claude Skill Demo: A/B test generator for website optimization 20:32 – Claude Skill Demo: Marketing analytics insights from campaign data 23:40 – Building a Claude Skill: Creating a tweet-to-newsletter converter skill 30:32 – Final Thoughts on Claude Skills 30:58 – Why AI adoption is falling and how better prompting solves it Key Points Claude Skills are automated workflows that apply globally or per-project, pulling context only when relevant to specific tasks Skills solve the "context rot" problem where too much context degrades LLM performance and increases hallucination You can create custom Skills using markdown files with instructions, reference documents, and executable scripts The tweet-to-newsletter converter built live demonstrates Skills' ability to match tone and style with minimal training Poor AI fluency and prompting—not the tools themselves—explain why enterprise AI adoption is declining The #1 tool to find startup ideas/trends - https://www.ideabrowser.com LCA helps Fortune 500s and fast-growing startups build their future - from Warner Music to Fortnite to Dropbox. We turn 'what if' into reality with AI, apps, and next-gen products https://latecheckout.agency/ Boringmarketing - Vibe Marketing for Companies: boringmarketing.com The Vibe Marketer - Join the Community and Learn: thevibemarketer.com Startup Empire - get your free builders toolkit to build cashflowing business - https://startup-ideas-pod.link/startup-empire-toolkit Become a member - https://startup-ideas-pod.link/startup-empire FIND ME ON SOCIAL X/Twitter: https://twitter.com/gregisenberg Instagram: https://instagram.com/gregisenberg/ LinkedIn: https://www.linkedin.com/in/gisenberg/ FIND AMIR ON SOCIAL Humblytics: https://humblytics.com/?via=community  X/Twitter: https://x.com/amirmxt  Youtube: https://www.youtube.com/@amirmxt

Get MORE JackQuisitions HEREShould you stay sector-agnostic in ETA (entrepreneurship through acquisition) or plant a flag with a clear buy box brokers, CPAs, and attorneys can remember? After a month sidelined by a home flood, searcher Chris Barr returns to his acquisition entrepreneurship journey—refining a small-business acquisition thesis around B2B services, GovCon janitorial contracts, and Florida/Palm Beach deal sourcing. We dig into search fund tactics, on-market and off-market pipelines, broker outreach, list scraping, AI-assisted follow-ups, and how to position for SBA 7(a) financing, LOIs, diligence, and close.From tier-1 vs. tier-2/3 service models to residential vs. commercial focus, Jack and Chris get tactical about building a repeatable deal flow engine in a tight geo, crafting a memorable buy box (ticket size, customer type, contract length), and using light automation without sounding like spam. If you're refining your acquisition criteria—B2B/government contracting, janitorial cleaning services, niche add-ons (e.g., AeroSeal), high-margin home services, or local trades—this episode hits playbooks for valuation, negotiation, seasonality, staffing, and lender selection so you can source better deals, faster.

John sits down with Harmony Brownwood, CEO & founder of GreenWorks Inspections & Engineering, to unpack how she grew from zero connections in 2009 to one of the largest independently owned inspection companies in the U.S.—now operating across six states with 11 locations, 2,500–3,000 services a month, and a runway from ~$15M toward $20M in annual revenue. Harmony shares the mindset work that kept her going for 16 months without a sale, the systems that let her scale beyond herself, and why “happy clients + happy team” is the non-negotiable core KPI.They get into how GreenWorks blends home inspections, structural engineering, and environmental services; why market flatness forces true market-share plays; and the playbook for entering new states by leading with engineering/environmental before residential inspections. You'll hear how she measures client experience (NPS, “happy calls,” QC + AI on 80k+ reports), builds SOPs that actually stick, and keeps standards sky-high while still being beloved by realtors, investors, and homeowners.If you want a concrete blueprint for scaling a people-powered, service-heavy org—without PE money, franchising, or letting quality slip—this one's for you.

John sits down with Zac Dearing (Mantel) to break down how top HVAC, plumbing, and electrical companies are moving from “proposal tools” to true shopping experiences that help homeowners buy with confidence—and help teams close more, faster. They dig into hard data from Mantel's platform and homeowner survey: why Tuesdays are the biggest sales day, how response time and proposal view time (“eyeball time”) predict closes, and why a 10-point jump in proposal strength correlates with ~$960 higher average ticket. They also cover remote/virtual selling (and what a high-fidelity, open-cart experience can look like), pricing transparency (69% of homeowners try to find a price online…only 15% find something clear), extended-warranty strategies, and what changes between a $10M shop and a $100M shop (hint: ruthless simplicity). If you want a concrete playbook for modern sales—benchmarks, coaching levers, and systems that scale—this one's for you.

Brie Anderson and Matthew Bertram explore why LLM-sourced traffic often converts better than traditional organic, how to track it cleanly in GA4, and why attribution will always be directional. We share a practical framework for aligning KPIs, separating dashboards from reports, and building a tracking plan that drives real decisions.• LLM referrals as high-intent visits• GA4 source/medium over fragile channel groupings• First user vs session vs model-based views in GA4• UA to GA4 shift, privacy and event-based data• SEO vs CRO alignment and KPI clarity• Tracking plans, UTM standards, and maintenance• Search Console vs GA4 roles and gapsGuest Contact Information: Website: www.beastanalyticsco.comInstagram: www.instagram.com/brie_e_andersonLinkedIn: www.linkedin.com/in/brieeandersonTwitter/X: x.com/brie_e_andersonMore from EWR and Matthew:Leave us a review wherever you listen: Spotify, Apple Podcasts, or Amazon PodcastFree SEO Consultation: www.ewrdigital.com/discovery-callWith over 5 million downloads, The Best SEO Podcast has been the go-to show for digital marketers, business owners, and entrepreneurs wanting real-world strategies to grow online. Now, host Matthew Bertram — creator of LLM Visibility™ and the LLM Visibility Stack™, and Lead Strategist at EWR Digital — takes the conversation beyond traditional SEO into the AI era of discoverability. Each week, Matthew dives into the tactics, frameworks, and insights that matter most in a world where search engines, large language models, and answer engines are reshaping how people find, trust, and choose businesses. From SEO and AI-driven marketing to executive-level growth strategy, you'll hear expert interviews, deep-dive discussions, and actionable strategies to help you stay ahead of the curve. Find more episodes here: youtube.com/@BestSEOPodcastbestseopodcast.combestseopodcast.buzzsprout.comFollow us on:Facebook: @bestseopodcastInstagram: @thebestseopodcastTiktok: @bestseopodcastLinkedIn: @bestseopodcastConnect With Matthew Bertram: Website: www.matthewbertram.comInstagram: @matt_bertram_liveLinkedIn: @mattbertramlivePowered by: ewrdigital.comSupport the show

John sits down with Christian Rattin, CEO of Five Star Home Services, to unpack how he helped transform a single-family HVAC shop into a $40M+ multi-market powerhouse across Columbus, Dayton, and Cincinnati.From growing through chaos to professionalizing with purpose, Christian shares Five Star's evolution — blending faith, strategy, and servant leadership to build a home service company that gives back millions. They go deep on: the “profit on purpose” philosophy, scaling across markets without losing culture, leadership development for second-chance employees, and using systems like Scaling Up to sustain growth.If you're serious about building a multi-location business, leading through values, or turning revenue into real impact, this episode is a masterclass in intentional scaling.

John sits down with Tyler Griffin (Swift Pro Heating, Cooling & Plumbing) to unpack how he launched a fast-growing HVAC + Plumbing startup in one of the most competitive markets in America: Washington, D.C./Northern Virginia. From selling his previous exterior business to private equity, taking a six-month reset, and then sprinting from zero to multi-million in year one, Tyler shares the gritty playbook—reviews over revenue early, Angie Ads to jumpstart demand, vendor partnerships (hello, Trane/Ferguson), dialing memberships, and building leaders who model → mentor → multiply.They get tactical on launching from scratch instead of buying, recruiting in a saturated market, wiring culture for speed, standing up next-day installs, and using Nexstar's OPEX roadmap to avoid the common HVAC pitfalls. If you're eyeing a greenfield launch or adding a second trade, this one's a field guide.

John sits down with Micah Findley (HomeField) to talk about building a national brand in one of the most overlooked trades: The Septic Pumping Business. From pricing thousand-gallon pumps to dump fees, grease traps, and service agreements, this is the real playbook for scaling a modern Septic Pumping operation.They unpack the entire stack—how a Septic Truck Business goes beyond “just pumping” into repairs, installs, commercial work, and recurring maintenance—plus route density, transfer (frac) tanks, land application vs treatment plants, AR policies, and the software/marketing engines (LSA, PPC, ServiceTitan/Housecall Pro) that drive profitable Septic Pumping growth.

Welcome to Entry & Exit — the new Owned and Operated series for builders in the security & life-safety world. Hosts Stephen Olmon and Collin Trimble share how they grew Alarm Masters from under $2M to ~3× revenue, including +50% RMR growth in Year 1.From recurring revenue (RMR) to acquisitions and organic growth, this episode breaks down what it really takes to scale a security business — and eventually position it for a successful exit.✨ What You'll Learn-The 3 revenue pillars (Install, Service, RMR) and target margins- Why buying monitoring accounts opens doors to 5 scopes (cameras, access, fire, intercom, PA)- The coffee/taco drop strategy that keeps customers sticky & cross-sold- How Alarm Masters went from 1st deal → 4 acquisitions → $6M+ in just 2 years- Lessons on hiring, ops leadership, and competing with the national giants- What buyers look for when evaluating your business (RMR %, retention, service cadence)

Live from Pantheon, John sits down with RJ Magee (Sierra) and Tyson Chen (Avoca AI) to talk about the future of technology in home service — from AI call centers to multi-location growth and ServiceTitan integration.RJ shares how Sierra grew to 6 companies across 5 states through strategic acquisitions, while Tyson explains how Avoca's AI agents are transforming call centers — booking jobs, handling overflow, and integrating directly with CRMs.They unpack what it really takes to expand across geographies, standardize technology stacks, manage ServiceTitan instances, and build a culture that embraces change. If you're scaling locations, integrating new tech, or curious about how AI can actually work in the trades — this one's a playbook.

Over the last five years, Steve Carroll scaled Kelso Industries from zero to $1.1–$1.2B top line with 3,500+ employees across mechanical, electrical, and plumbing (MEP) — powered by 29 acquisitions and an “empowered, decentralized” operating model. In this wide-ranging conversation, Steve and John unpack the Kelso flywheel (construction ➜ retrofit ➜ maintenance ➜ service), how to choose what to centralize vs. decentralize, why leadership pipelines matter more than playbooks, and the realities of integrating owner-led companies at scale. We also dig into data center demand, non-union strategy, and the “survival mode” moments that nearly derailed the journey.If you're thinking about multi-location expansion, commercial/industrial MEP, or acquiring while operating, this one's a blueprint.What You'll Learn-The Kelso flywheel: use construction as an entry point, expand into retrofit, sell maintenance, earn lifetime service-29 acquisitions without breaking culture: partnering with operators, light-touch integrations, and when to standardize-Centralize vs. decentralize: cash & risk centralization; empower branches on P&L, customers, and ops-Building leadership pipelines (trades & military) to keep growth from stalling-Data centers & industrial demand: where the growth is and what capabilities matter- How a billion-dollar platform still treats growth like survival

In this episode of Owned and Operated, John Wilson sits down with his good friend and fellow operator, Rich Jordan, to unpack how he scaled from $700K to over $30M in just five years — across three branches and two states.Rich shares the unfiltered lessons from going multi-location, from the chaos of centralizing call centers too early, to re-decentralizing and finally recentralizing with the right infrastructure. He and John dive into the cultural challenges of acquisitions, how to win buy-in with frontline techs, why leadership development is the true bottleneck, and how “force of will” integrations differ from slow-play rollouts.Rich also reveals how his team pushed margins up 10 points in just 60 days, why he cut a top producer to save culture, and what it takes to prepare for a Greenfield launch while still buying and integrating new branches.Together, they unpack:The jump from $700K → $30M in five years through multi-location growthCentralize vs. decentralize — when to share services and when to splitDriving culture post-acquisition with rapid feedback loops and frontline winsLeadership pipelines from the trades and the militaryIntegration style: high-touch, high-speed, “bear hug” takeoversPreparing for Greenfielding — recruiting, training, and marketing from scratch

In this episode of Owned and Operated, John Wilson is joined by Jack Carr (Jackquisitions) to break down the 4 steps to train your sales team and raise revenue fast.From building a repeatable process to setting metrics, John and Jack share how to treat sales like an order of operations—diagnosing problems step by step so your team can fix weaknesses and improve call over call. They discuss why consistency beats ad-hoc training, how to gamify scoreboards so techs know exactly where they stand, and why “inspect what you expect” is the ultimate accountability layer.John shares how his $30M HVAC, plumbing & electric company used sales training to drive 50% year-over-year growth, while Jack explains how bringing on a salesperson as his third hire fueled 100% growth three years in a row.Together, they unpack:Step 1 – Have a process: Scripts, SOPs, and the scientific method of diagnosing sales gapsStep 2 – Be consistent: Regular training, skills practice, peer feedback, and role playStep 3 – Install metrics: Scoreboards, targets, gamification, and making numbers visible dailyStep 4 – Inspect what you expect: Ride-alongs, monitoring calls, coaching, and accountability loops

In this 100th episode, we sit down with Chris Hewlett, former Navy Commander and Director of Project Ultra, for a candid conversation about the realities of UAS integration. Chris challenges the industry's rush toward community-based traffic management and questions whether UTM, as commonly envisioned, can ever deliver safe and scalable integration. He argues instead that the Department of Defense, through rigorous test, evaluation, and rapid operational deployment, will set the standard for comprehensive UAS integration - a framework that will ultimately spill over into commercial use.We cover the lessons from Project Ultra on verification, validation, and operational test and evaluation (OT&E) of unmanned systems, FAA's Part 108, and why shortcuts and theory aren't enough for safe airspace integration.

In this episode of Owned and Operated, John Wilson is joined by Jack Carr from Jackquisitions to break down how to hire the perfect employee—the true A-player who moves your business forward. From defining success to matching personality to role, John and Jack share a 4-step playbook to build an offer A-players want, market the job like a product, scope roles tightly with clear KPIs, and screen for the right behavioral fit.They dive into why you should treat hiring like marketing & sales, how to position your Indeed post (lead with “No On-Call,” Guaranteed 40 Hours, etc.), why unrealistic comp bands repel talent, and how scenario-based interviews reveal coaching temperament. John shares real examples from running a $30M HVAC, plumbing & electric company and the QA Tech role that slashed callbacks.Together, they unpack: • Offer first: Would you choose you? Comp, benefits, trucks, safety, facility • Market the job: Indeed ≈ GMB—headline your differentiators to get seen • Tight scope + KPIs: Roles people actually want, with success metrics in the post • Personality-to-seat fit: Coach vs. closer; stress tests & scenario questions (QA Tech example)

In this episode of Owned and Operated, John Wilson is joined by Jen Laughlin from WeSupplyTrades to break down how contractors can cut material costs without sacrificing quality. From OEM parts to exclusive brands, John and Jen dig into real-world ways to protect margin, get parts fast (even if you're rural), and build supplier partnerships that actually help you scale.They dive into shipping realities (UPS vs. LTL), why exclusives like Stream33/Breeze33/Bright33 can be margin game-changers, how to handle fraudulent tool orders, and what trust + open communication with your wholesaler should look like. John shares how swapping SKUs and auditing his top 500 items unlocked big savings inside a $30M home service company. Together, they unpack:Being the “lifeline” for hard-to-find OEM parts (and why that wins lifetime customers)The SKU audit playbook: start with your top 500 and swap line by linePartnering with wholesalers in 2025: trust, feedback loops, and clear expectationsFacility maintenance & rural logistics: stocking strategy without bloating inventory

In this episode of the Power Producers Podcast, host David Carothers and co-host Kyle Houck are joined by Joshua Lauer of Lauer Creatives for a deep dive into the world of marketing intelligence. Joshua shares his unique journey from aspiring songwriter to a data-driven marketing consultant. The conversation focuses on the most common and costly mistake B2B companies make: losing marketing attribution as leads move from their website to their CRM. Joshua breaks down the technical solutions for creating a seamless data flow, discusses the complexities of tracking "dark social," and offers his perspective on the practical applications and limitations of AI in marketing analytics. Key Highlights: Fixing the Leaky Funnel: Website to CRM Attribution Joshua Lauer identifies the critical disconnect between marketing efforts and sales outcomes as the most common issue he encounters. He explains how crucial data—like which campaign a lead came from—is often lost as it moves through a CRM, leaving businesses blind to which marketing channels are actually driving revenue and resulting in inefficient ad spend. The Technical Fix: Hidden Inputs and Data Persistence The conversation dives into the solution for lost attribution. Joshua details his method of using hidden form fields on websites to capture UTM parameters and other tracking data. He stresses the importance of ensuring that this data persists as a lead is converted from a Lead to a Contact and then to an Opportunity within the CRM, providing true end-to-end visibility. Navigating Dark Social and Attribution Models David and Joshua discuss the challenge of tracking word-of-mouth referrals and "dark social," which often manifest as an increase in "direct traffic." They also touch on the pitfalls of platform-specific attribution models, like Facebook's aggressive view-through credit, highlighting the need for a critical and nuanced approach to analyzing marketing data. The Practical Role of AI in Marketing Intelligence While AI is transforming many areas, Joshua explains its current role in his field. He sees AI as a powerful tool for content optimization and creating conversational interfaces for data analysis, but clarifies that it cannot yet replace the human expertise required for the complex, business-specific logic of a proper tracking setup. Connect with: Joshua Lauer LinkedIn David Carothers LinkedIn Kyle Houck LinkedIn Visit Websites: Power Producer Base Camp Lauer Creations Killing Commercial Crushing Content Power Producers Podcast Policytee The Dirty 130 The Extra 2 Minutes

In this episode of Owned and Operated, John Wilson is joined by Jack Carr from Jackquisitions to break down the four steps every business owner must take to truly become a CEO. From leaving the tools behind to managing senior leaders, John and Jack share the exact progression operators go through—and the pitfalls at each stage.They dive into the messy middle stages (what Jack calls “owner's hell”), where infrastructure costs skyrocket and leaders struggle to let go. John opens up about his own journey scaling a $30M home service company and when he finally felt like a real CEO. Together, they unpack:Why “founder” and “CEO” aren't the same thingThe hardest stage to escape and how to move past itWhy adding managers can both unlock growth and squeeze cash flowWhat it takes to lead through layers of leadership without losing speedThe looming leap from single-location to multi-location leadershipThis is a must-listen for any contractor or entrepreneur who wants to move beyond being “just the owner” and step fully into the CEO role.

In this episode of Owned and Operated, John Wilson is joined once again by Ethan Wright from Service Scalers to answer a big question: what would you do with a million-dollar marketing budget?Together, they unpack how $1M breaks down between demand capture (LSAs, PPC, SEO, lead partners) and demand generation (TV, radio, social, branding) — and why the first priority is always the lead. John and Ethan talk about beating proven channels until they're maxed, why operators get in trouble by spreading budgets too thin, and how the fastest-growing companies scale one or two channels to $100k+ a month.You'll also hear their frameworks for deciding budget allocation, the hidden crossover between capture and brand, and the real numbers John looks at daily to keep the board full. Whether you're running $2M or $20M, this conversation shows how the principles of lead generation never change — only the scale does.

In this episode of Owned and Operated, John Wilson is joined by Ethan Wright from Service Scalers to tackle the three biggest marketing mistakes that keep service companies from scaling. Together, they break down why most owners get lost chasing leads, how spreading budgets too thin kills ROI, and why neglecting your Google Business Profile can cost you serious growth.John and Ethan dig into the numbers that actually matter—booking rates, cost per lead, demo rates, and ROI—and explain how knowing your funnel from start to finish separates winning operators from those stuck blaming “bad leads.” They share practical frameworks for testing new channels, talk through the right time to double down versus diversify, and reveal why reviews and review velocity are a hidden superpower in local SEO.

In this episode of Owned and Operated, John Wilson sits down with Jack Carr from Jack Acquisitions, who also runs Rapid Response Plumbing, Heating & Cooling in Nashville, TN. Together, they break down the four most important pillars to scaling a home service company past $10 million a year: leads, people, sales, and infrastructure.John and Jack dig into what separates $1M businesses from $10M+ operators, from locked-in marketing strategies to strong recruiting pipelines and dedicated sales teams. They highlight why incentives drive performance, how to attract money-hungry talent in today's labor market, and why infrastructure supports growth but doesn't replace the fundamentals.Jack shares practical insights from his own company and acquisition experience—covering recruiting structures, incentive plans, sales processes, and the mindset shift it takes to scale. From driving consistent demand to building a rock-solid backbone for growth, this episode is packed with actionable strategies for contractors ready to break through the $10M ceiling.

In this episode of Owned and Operated, John Wilson sits down with Tony from Wanamaker to break down one of the biggest challenges contractors are facing in 2025: leads are tougher for everyone.John and Tony dig into why this year has been so unusual for home service businesses, from cooler summers and unpredictable weather to rising digital costs and shifting media consumption. They unpack how operators can protect market share in a down year, why consistency beats quick creative changes, and the three questions every ad should answer: Why you? Why now? How can I afford you?Tony shares practical insights on cost-shifting budgets, leveraging the Zero Moment of Truth, and keeping brand messaging dialed in—even when the industry feels shaky. From media buying advantages in non-political years to the impact of ChatGPT, SEO, and the decline of cookies, this conversation is packed with actionable pro tips to help contractors navigate 2025 and set up strong for 2026.

Welcome to Day 30 of the Double Your Profit SeriesThe go-to series for contractors, home service owners, and small business entrepreneurs.Today's topic is one of the biggest levers you have in scaling your company: Cut Overhead Like a Maniac.

Welcome to Day 29 of the Double Your Profit SeriesThe go-to series for contractors, home service owners, and small business entrepreneurs.Today's lesson might surprise you because it runs counter to the current industry hype: Don't Overinvest in Technology.

The guys discuss OSU beating UTM, Micah Parsons being traded to Green Bay, OU's season opener, and the rest of the weekend schedule in college football! Follow Matt on X @mattravis and WWLS @sportsanimal, thesportsanimal.com, and The Sports Animal app!See omnystudio.com/listener for privacy information.

 In this episode of Owned and Operated, John Wilson sits down with Tony Castellucci from Wanamaker to break down how home service companies should think about marketing spend at three different levels: $100K, $500K, and $1M.Tony and John dig into what works (and what doesn't) as your budget scales. From avoiding white noise and wasted spend, to maximizing digital safety nets like SEO, PPC, LSAs, and Google My Business, the conversation highlights how to build consistent lead flow and a strong brand presence without diluting your dollars.They cover why seasonality matters for small budgets, when to shift toward year-round brand building, and how traditional media like TV, streaming, and selective billboards can play a role as you grow. Tony also shares agency-side lessons on attribution, cost per lead, and why marketing dilution is one of the most common pitfalls for home service owners.If you're looking to understand how to strategically allocate your marketing dollars — whether you're running a $5M shop or pushing past $15M — this is a must-listen episode.

Welcome to Day 28 of the Double Your Profit SeriesThe go-to series for contractors, home service owners, and small business entrepreneurs.Today's lesson is simple, bold, and direct: Outspend Your Competitors in Sales & Marketing.

Apple Silicon provides so many different opportunities with virtualisation, but many of us still miss the intel days when we could snapshot and use serial numbers to automate device enrollment. Tools like Tart provide opportunities to build workflows that allow us to configure and enhance the way we virtualise macOS.  Hosts: Tom Bridge - @tbridge@theinternet.social Marcus Ransom - @marcusransom Selina Ali - LinkedIn Guests: Rob Potvin, Senior Consulting Engineer, Jamf - LinkedIn Links: MacADUK presentation https://www.youtube.com/watch?v=7DqS9bG3bkg Rob's Blog - https://www.motionbug.com/ Tart - https://tart.run/ Virtual Buddy - https://github.com/insidegui/VirtualBuddy Bushel - https://getbushel.app/ Orka - https://www.macstadium.com/orka Anka - https://veertu.com/anka-flow/ UTM - https://mac.getutm.app/ Great resource for VMs https://eclecticlight.co/ Sponsors: Kandji 1Password Nudge Security Material Security Watchman Monitoring If you're interested in sponsoring the Mac Admins Podcast, please email podcast@macadmins.org for more information. Get the latest about the Mac Admins Podcast, follow us on Twitter! We're @MacAdmPodcast! The Mac Admins Podcast has launched a Patreon Campaign! Our named patrons this month include Weldon Dodd, Damien Barrett, Justin Holt, Chad Swarthout, William Smith, Stephen Weinstein, Seb Nash, Dan McLaughlin, Joe Sfarra, Nate Cinal, Jon Brown, Dan Barker, Tim Perfitt, Ashley MacKinlay, Tobias Linder Philippe Daoust, AJ Potrebka, Adam Burg, & Hamlin Krewson  

Welcome to Day 27 of the Double Your Profit SeriesThe go-to series for contractors, home service owners, and small business entrepreneurs. Today we're diving into a powerful framework for spending money wisely: Strategic vs. Non-Strategic Costs.

#236 — AI Sales Engines for Home Services: Tal Shub on Craft & Closing More Deals In this episode of Owned and Operated, John Wilson sits down with Tal Shub, CEO of Craft, to dive into how AI is transforming sales in the home service industry.Tal shares how Craft built an AI-powered sales engine that listens to customer conversations, provides real-time coaching, and helps service teams recover lost revenue. From boosting average tickets with better financing conversations to coaching technicians on open-ended questions and process-driven sales, Craft is creating a playbook for the next era of home service growth.The conversation goes deep into why team adoption matters more than features, how to overcome technician resistance to recording calls, and what separates top performers from the rest. John also shares firsthand results from rolling out Craft across his $30M company — including higher tickets, improved training, and stronger close rates.This episode isn't just about AI tools. It's about how technology, leadership, and process come together to drive real performance in the field. If you're serious about building a stronger sales culture in your HVAC, plumbing, or electrical business, this conversation is a must-listen.

Welcome to Day 26 of the Double Your Profit SeriesThe go-to series for contractors, home service owners, and small business entrepreneurs. Today's lesson is the natural follow-up to yesterday's topic of Cut Complexity. Once you trim what doesn't work, the next step is simple: Multiply Your Winners. Why Multiplying Winners MattersToo often, owners keep dragging along departments or services that look big on top-line revenue but secretly ruin margins. The real growth hack is cutting what's unproductive and doubling down on what's already winning.In other words: do less, but do way more of the less.

Welcome to Day 25 of the Double Your Profit SeriesThe go-to series for contractors, home service owners, and small business entrepreneurs.Today's topic is one of the most important lessons I've learned in scaling a business: Cut Complexity. Or, as I like to say: Simple is Scalable.

Welcome to Day 24 of the Double Your Profit SeriesThe go-to series for contractors, home service owners, and small business entrepreneurs.Today we're diving into one of the most important — and often most confusing — financial topics in business: Cash Flow.It's the reason so many owners scratch their heads at year-end when their accountant says, “Congrats, you made a profit,” but the checking account feels empty. That gap? That's cash flow.

Welcome to Day 23 of the Double Your Profit SeriesThe go-to series for contractors, home service owners, and small business entrepreneurs.Today, we're talking about a trap that many business owners fall into as they grow: Over-Delegation.Yes, you should delegate. Yes, you should make yourself replaceable in the day-to-day. But there's a critical line you cannot cross: abdication.

Welcome to Day 22 of the Double Your Profit SeriesThe go-to series for contractors, home service owners, and small business entrepreneurs. Today, we're diving into one of the fastest ways to improve margins without cutting jobs, service quality, or growth: Vendor Negotiations. If you had to find 10% savings in your business today, where would you look first?That's right — your vendors.

In this episode of Owned and Operated, John Wilson sits down with Chad Peterman, president of Peterman Brothers, to dive deep into what it takes to scale a home service company to nine figures.Chad shares how he and his team grew Peterman Brothers from $20M to $100M, expanding across multiple Midwest markets while navigating the challenges of recruitment, infrastructure, and market entry. From pooling install labor to centralizing processes and managing service lines, Chad breaks down the systems that allowed Peterman Brothers to scale while maintaining operational excellence.The conversation also explores leadership and communication tools, staff training and licensing programs, and the advantages of launching new locations strategically. Chad even offers a look at what's next — including potential ancillary service expansions and how AI could shape the future of home service operations.If you're serious about scaling your HVAC or home service business, this episode is packed with playbook-level insights.