Podcasts about wainright

News:Welcome one and all to another fun packed, thrilling auditory honeymoon for your Ears with the Good man's radio Show Ep.74. Here we are again with another eclectic dose of tunes from the archives to thrill, amuse and delight you. I have included a couple from Deep Purple for two of my listeners, and I hope they enjoy them as well as plenty of unknowns for both you and even I.Also, although I read out the show links at the close, I will start to add them here for your reference. Getting on the Twitter (X) platform has helped with listener numbers I am glad to say so feel free to come follow me. Anyway, Hope you enjoy this Episode, and any suggestions please do not hesitate to get in touch.Facebook: https://www.facebook.com/TheGoodmansRadioShowPodcastBuzzsprout: https://www.buzzsprout.com/852472/14675743Twitter: https://twitter.com/TheGood_Man7Podomatic: https://www.podomatic.com/podcasts/info18264    74th Show Tracklist:1       Double Twist – Wailin' Howie Casey & The Seniors2       Shake A tail Feather – Earl Royce & The Olympics3       Ain't Gonna Eat Out My Heart Anymore – The Chob4       Ain't That Just like me – Wainright's gentleman5       Mouse (The Garden of earthly Delights) – The United States of America6       Rettenettes Emberek – Omega Redstar7       Running Gun Blues – David Bowie8       Transmaniacon MC – Blue Oyster Cult9       Living Wreck (Ver 2) – Deep Purple10   Over You Baby – John Lee's Groundhogs11   What's The Buzz – Cast of Jesus Christ Superstar12   Gardena Dreamer – Executive13   Stop! Stop! Stop! – Graham Gouldman14   It's not What You Do – Jimmy Winston & His Reflections15   Mind's Eye – Ramases & Selket16   World of You – The Aerovons17   Samson & Delilah – Middle of The Road18   Lucianne – Orpheus19   So Be it – Lifeblud.20   Hangman Hang my Shell on a Tree – Spooky Tooth21   Showdown – Electric light Orchestra22   I Can't Explain – Yvonne Elliman23   Round and Round – Skip Bifferty24   Listen to The Sky – The Sands25   Hey Bop a Re Bop – Deep Purple26   Sunday Morning? – The Five-Day Week Straw People27   Smell of Incense – The West Coast pop Art Experimental Band28   All So Long Ago – Sweet Feeling29   The Wild Side of live – Tommy Quickly & The Remo Four30   Bury My Body – The Animals31   Gotta Make Their Future Bright – The First Gear32   Turn Your Face Away – Lisa & Francesca33   This Love of Old – Medicine Head34   Two Weeks last Summer – Strawbs feat. Sandy Denny

Thanks to our Partner, NAPA TRACS Bill Hill, Jamie Carlson, and Doug Callahan discuss the significance of company meetings and the benefits of daily huddles for setting the day's agenda, fostering team communication, and enhancing company culture. They highlight the importance of clear goals, active listening, and fun elements to keep staff engaged. The episode underscores the positive effects of meetings on team dynamics, customer satisfaction, and overall business success. Bill Hill, Mighty Auto Pro, Medina OH. Bill's previous episodes HERE Jamie Carlson, Ervine's Auto Repair and Grand Rapids Hybrid and EV, Grand Rapids, MI. Jamie's previous episodes HERE Doug Callaghan, Vic's Service Centre in Wainright, Alberta, Canada. Doug's previous episodes HERE Show Notes Watch Full Video Episode Morning Huddles (00:03:02) The purpose and structure of the morning huddle, emphasizing communication and expectations. Overcoming Resistance to Meetings (00:05:43) Jamie and Bill discuss their initial resistance to holding meetings and the benefits they have experienced. Effective Two-Way Communication (00:06:59) Doug emphasizes the importance of listening and feedback in meetings, highlighting the need for follow-up and action. Encouraging Engagement (00:11:48) Jamie shares her creative approach to engaging employees in meetings through activities and sharing personal reflections. Active Listening (00:13:25) Doug and Jamie discuss the challenges of active listening and the importance of taking notes and following up on employee input. Breakfast and Lunch Meetings (00:15:22) Discussion about providing breakfast and lunch for staff, frequency, and purpose of meetings. Implementing Meetings (00:17:11) Benefits of meetings for team building, communication, and staff morale. Scheduling and Starting Meetings (00:19:10) Setting up regular staff meetings, starting on time, and peer pressure to be punctual. Office and Staff Meetings (00:19:56) Office staff meetings, training, and business management meetings. Daily Meetings and Communication (00:21:11) Daily huddles for planning, communication, and updates on work progress. KPIs and Financial Discussions (00:24:28) Discussion on Key Performance Indicators (KPIs), financial goals, and staff bonuses. Appreciation and Celebrations (00:27:39) Gratitude, celebrating staff achievements, and supporting personal goals. Improving Meetings (00:29:15) Suggestions for making meetings fun, changing meeting formats, and incorporating training and external speakers. Friday Gatherings and Two-Beer Fridays (00:30:49) The panel shares their experiences with casual gatherings, including "Two-Beer Fridays," to create a relaxed and bonding atmosphere. Building Trust and Employee Initiatives (00:31:37) The panel discusses how employees taking the initiative to organize gatherings fosters trust and camaraderie within...

Portland Trailblazers vs. Philadelphia 76ers NBA Pick Prediction 10/29/2023 by Tony T. Trailblazers at 76ers—Wainright and Simons out for Portland. Harden is doubtful for the 76ers. Portland is 0-2 with their 102-97 home defeat to the Orlando Magic. The Trailblazers shot just 40% with 28% from three. Shaedon Sharpe had 24 points and five rebounds. Malcolm Brogdon off the bench contributed with 18 points off the bench with seven rebounds. They allowed 46% shooting to the Magic with 32% from three. Philadelphia is 1-1 with their 114-107 road win at the Toronto Raptors on Saturday. The 76ers shot 50% with 36% from three.

The Portland Trail Blazers have reportedly finalized their regular season roster. Here's what the opening night roster will look like plus the final season previews for the completed roster. 0:00 - Opening Night Roster + 2 Way Spots 8:58- Meet Ish Wainright 18:45 - Season Previews for Rayan Rupert and Moses Brown Follow & Subscribe on all Podcast platforms…

Pastor Daniel Wainwright from Lyon, France preached from Mark 5:1-20. He said that ____Lector: Carrie Walburn

Phoenix Suns forward, Ish Wainright joins the show! On today's PHNX Suns Podcast Ish Wainright stops by to talk about his off-season, the new look Suns, the inaugural NBA In-Season Tournament and more! Join us for the conversation and don't forget to follow the show on Twitter @PHNX_Suns. 1:30 Welcome Ish Wainright 10:07 Ish on the new guys and adjusting 11:55 Ish on Kevin Durant 17:10 Ish on playing football and how it compares to basketball 26:07 In season tournament 32:30 2K 38:18 Game time An ALLCITY Network Production SUBSCRIBE to our YouTube: https://bit.ly/phnx_youtube ALL THINGS PHNX: http://linktr.ee/phnxsports PHNX Events: Get your tickets to D-backs Takeovers, Knockout Nights & Suns Watch Parties at BetMGM, and MORE here: https://www.eventbrite.com/o/phnx-560... Head to https://factormeals.com/phnxsuns50 and use code phnxsuns50 to get 50% off. Go to https://saturdayneon.com and use code PHNX for 10% off your order today. Free shipping for orders over $200! Gametime: Download the Gametime app, create an account, and use code PHNX for $20 off your first purchase. Pins & Aces: Check out https://pinsandaces.com and use code PHNX to receive 15% off your first order and get free shipping. Nutrl: Find Nutrl near you: https://www.nutrlusa.com/find-product Copyright 2023 NUTRL®. Distilled Spirits Specialty, Los Angeles, CA. 21+, enjoy Responsibly. Circle K: Text PHNX to 31310 to join the Circle K SMS subscriber club and get BOGO 32 oz Polar Pops! Head to https://www.circlek.com/store-locator to find Circle Ks near you! OGeez!: Learn more about OGeez! at https://ogeezbrands.com//. Must be 21 years or older to purchase. Four Peaks: Follow them on social @fourpeaksbrew & @fourpeakspub! Must be 21+. Enjoy responsibly. BetMGM: Download the BetMGM app and sign-up using bonus code PHNX! (betmgm.com/phnx). Swing for the Fences: https://promo.betmgm.com/en/promo/spo... 3-Ball Challenge: https://promo.betmgm.com/en/promo/3ba... Place your first bet offer and receive up to $1000 back in Bonus Bets if it loses with BetMGM. Again, make sure you use bonus code PHNX! Gambling problem? Call 1-800-GAMBLER CO, DC, IL, IN, KS, LA, MD, MS, NJ, OH, PA, TN, VA, WV, WY Call 877-8-HOPENY or text HOPENY (467369) (NY) Call 1-800-327-5050 (MA) 21+ to wager. Please Gamble Responsibly. Call 1-800-NEXT-STEP (AZ), 1-800-522-4700 (NV), 1-800-BETS-OFF (IA), 1-800-270-7117 for confidential help (MI), 1-800-981-0023 (PR). In partnership with Kansas Crossing Casino and Hotel. Visit BetMGM.com for Terms & Conditions. US promotional offers not available in DC, Kansas, Nevada, New York, or Ontario. When you shop through links in the description, we may earn affiliate commissions. Copyright Disclaimer under section 107 of the Copyright Act 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, education and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Learn more about your ad choices. Visit megaphone.fm/adchoices

The Phoenix Suns landed Bradley Beal in what many call a fleecing of the Washington Wizards, but how will he fit alongside Devin Booker and Kevin Durant? We think just fine. In addition to diving into that on this episode of Fanning the Flames, we also discuss: - whether Deandre Ayton will be back with the team next year. - Chris Paul being traded to the Golden State Warriors. - what Daniel has against Ish Wainright Make sure to follow Paul (@DervishOfWhirl), Dan (@danduarte1), Justin (@SoSaysJ), and the pod (@FanTheFlamesNBA) on Twitter.  The Bright Side of the Sun Podcast Network is available on iTunes, Stitcher, Spotify, and Google Play - and if you use one of those podforms, don't forget to subscribe, rate, and review. Until next time!

The Phoenix Suns landed Bradley Beal in what many call a fleecing of the Washington Wizards, but how will he fit alongside Devin Booker and Kevin Durant? We think just fine. In addition to diving into that on this episode of Fanning the Flames, we also discuss: - whether Deandre Ayton will be back with the team next year. - Chris Paul being traded to the Golden State Warriors. - what Daniel has against Ish Wainright Make sure to follow Paul (@DervishOfWhirl), Dan (@danduarte1), Justin (@SoSaysJ), and the pod (@FanTheFlamesNBA) on Twitter.  The Bright Side of the Sun Podcast Network is available on iTunes, Stitcher, Spotify, and Google Play - and if you use one of those podforms, don't forget to subscribe, rate, and review. Until next time!

Entrepreneur Avoly shares how she became an epilepsy advocate while running her clothing flagship store called Meme's.

Make sure you follow us on Twitter (@lpfpodcast86), Instagram (@lpfpodcast), Tik Tok (@lpfpodcast) and Subscribe to our YouTube channel for all our episodes, plus bonus content.Today we discuss whether or not the Raptors have any shot of winning a playoff round once the playoffs start. Will this be the last year as Raptors head coach for Nick Nurse? Tyrone Lue is built different, and by that he means he doesn't give a shit about his family apparently. Baseball is BACK! The Jays are off to a slowish start, Wainright gifts Eric Swanson a jersey. Sergio Romo pitched for the final time during San Francisco's final spring training game, and two stories came out of that, other then the event itself, one heartwarming, and one infuriating (led to Dave using a no-no word). The MLB and the MLBPA have agreed on the first ever CBA for minor leaguers. Dodgers fan gets truck sticked during a poorly thought out proposal. DO NOT call Anthony Rendon a bitch! We finish off our topics with a game of WHO Would You Rather, Cam Newton edition.

Suns forward Ish Wainright (6:42) joins the podcast.Find out more details about this episode here:https://www.buzzsprout.com/1153229/episodes/12491035-ish-wainright-phoenix-suns-forward-interviewSupport the 1 Star Recruits podcast by subscribing to our Patreon!  Receive all of our bonus content for only $4.99 per month.EPISODE SPONSORS:500 Level - Get 20% off all orders with the promo code 1STARUCAN - Get 20% off + free shipping on all orders with the promo code 1STAR here - UCAN.co/1STARPro Financial InsuranceIN THIS EPISODE:Ish WainrightComedian Adam LambPhoenix SunsKansas City, MOEverything Everywhere All At OnceMarch MadnessOuter BanksTulsa KingFollow 1 Star Recruits on:InstagramTwitterFacebookYoutubeTikTokPatreon

Joe and Zach review the week that was for the Blues preseason, discuss the soon-to-be unveiled Blues Hall Of Fame inductions and give their personal picks. The boys give their take on the legendary trio of Wainright, Pujols and Molina coming to an end in STL. The fellas end the show with their All in or Dump and change segment and discuss their weekly shoutouts. --- Support this podcast: https://anchor.fm/talkinbluenote/support

Our church planters Daniel and Kristyn Wainright shared how God is moving in Lyon, France.

Is Duane Washington Jr. the Phoenix Suns point guard of the future? We take a look at what the newest member of the team brings to the table and his unique relationship with Devin Booker. Plus, did QuikTrip just trade Mikal Bridges to the 76ers, who is on the Mount Rushmore of Phoenix sports, and how well does the PHNX Suns crew know each other? SUBSCRIBE to our YouTube: https://bit.ly/phnx_youtube Website: https://gophnx.com PHNX Locker: https://phnxlocker.com/ Head on over to The PHNX Locker to pick up one of our new PHNX hats! SOCIAL: Twitter: https://twitter.com/PHNX_Suns Instagram: https://instagram.com/PHNX_Sports Download the DraftKings Sportsbook app now (https://bit.ly/3Jl1dMX), use promo code PHNX and make your first deposit and get a RISK-FREE BET UP TO ONE THOUSAND DOLLARS. Minimum age and eligibility restrictions apply. If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (IL/IN/MI/NJ/PA/WV/WY), 1-800-NEXT STEP (AZ), 1-800-522-4700 (CO/NH), 888-789-7777/visit http://ccpg.org/chat (CT), 1-800-BETS OFF (IA), 1-877-770-STOP (7867) (LA), 877-8-HOPENY/text HOPENY (467369) (NY), visit OPGR.org (OR), call/text TN REDLINE 1-800-889-9789 (TN), or 1-888-532-3500 (VA). 21+ (18+ WY). Physically present in AZ/CO/CT/IL/IN/IA/LA/MI/NJ/NY/PA/TN/VA/WV/WY only. Min. $5 deposit required. Eligibility restrictions apply. See http://draftkings.com/sportsbook for details. OGeez! We have free stuff for you! Enter the “Flavoring Life” sweepstakes. One winner will receive 3, YES THREE, bags of OGeez including Orange Creamsicle and Tropical flavors, an OGeez! Hat, a PHNX shirt of your choice and a PHNX annual membership. Sign up at gophnx.com or visit https://docs.google.com/forms/d/e/1FA... Check out OGeez! online at ogeezbrands.com and on Instagram @ogeezbrands. You can also find their products at your local dispensary. Must be 21 years or older to purchase. Enter to win the “Toast of the Month” sweepstakes to win a $50 Four Peaks gift card, a PHNX shirt of your choice, and a PHNX annual membership. Go to goPHNX.Com or visit https://docs.google.com/forms/d/e/1FA... Children five and older are eligible for the COVID-19 vaccine. Visit https://azhealth.gov/findvaccine for a location near you Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode Bob has the pleasure of interviewing D. L. Wainright, the author behind the Hollow Sun series. To learn more, listen along, and then go check them out at: http://thehollowsun.com/ @thehollowsun (twitter) https://www.facebook.com/dlwainright/

Adam Wainwright joins Randy & Michelle to talk about the big upcoming events for Big League Impact, including a trivia night and a special mother's day charity, the hardest thing in baseball being leaving his family for road trips, the Blues game being a blast to watch, St. Louis being a loyal fanbase with high expectations, how starting pitchers outsized effect on the result of the game can effect their mindset, baseball as a wonderful game but "a tough game" as well, using a fantasy draft (or just about anything) to put a chip on his shoulder, the importance of getting to that 200 win mark and a little on-the-fly analysis of our Cardinal fighter draft and we all learn a little bit more about south Georgia.

It was Opening Day, but not just any Opening Day!  The St. Louis home crowd welcomed back #5 as part of a tribute to the Opening Day trio of Pujols, Wainright and Molina. Of course we had clydesdales, red jackets and the familiar sounds Busch Stadium III.  It was a winner! North on I-55, the Cubs opened up for the entire league by taking the opener from Brewers with help from some unexpected power from their young infielder. Oh, and Pete missed all of this!

Holmberg's Morning Sickness - Opening Break - Thursday January 13, 2022

Red Maple Tree/Sloan Wainwright/Red Maple TreeTwo Sticks/Sloan Wainwright/Red Maple TreeIn Times Like These/Sloan Wainwright/Red Maple TreeWhen I Have Nothing /Sloan Wainwright/Red Maple TreeSpirit Of Love/Sloan Wainwright/Red Maple TreeStill Life/Sloan Wainwright/Red Maple TreeThe Keeper/Sloan Wainwright/Red Maple TreeHere You Are/Sloan Wainwright/Red Maple TreeSupport the show (https://www.patreon.com/artiemartello?fan_landing=true)

Ben & Woods discuss the picture of Jayce Tingler holding luggage and tonight's matchup between Max Scherzer and Adam Wainright. See omnystudio.com/listener for privacy information.

For some artists that's an eternity. For Martha it's called “having a life”. The life included the breakup of her marriage. Fighting for custody of her children.  Opening a bistro that became a studio. Having to justify being a female artist who's also a mother. The feedback was “surely you can't be both”? The album is called Love will be reborn which is exactly what happened to Martha. The songs that followed the writing of the title track reflect exactly what happened in the 5 years between releases. Produced by Pierre Marchand. You just know this is good. It's her very best work yet. Songs like Justice, Body and soul, Hole in my heart, and Love will be reborn. We'll include them all in the podcast. This conversation is not a Q&A. It's me engaging Martha and getting the hell out of the way. Love the woman. Love the music. It's Martha Wainwright people. Listen up.

Torna Backdoor Podcast nel formato "one to one" che caratterizzerà le interviste esclusive. Abbiamo avuto con noi il direttore sportivo di Strasburgo Nicola Alberani che ci ha guidato nel mondo del basket francese, alcune storie incredibili di suoi giocatori parlando anche d'Italia.

Former @BaylorMBB star @Wainright_24 discusses his journey from Baylor, to playing overseas, to now playing for the @Raptors in the @NBA

Host Andrew Damelin is joined by Baylor Associate Head Coach Jerome Tang to talk about his college pupil and Raptors hopeful Ishmail Wainright. Coach Tang outlines how Ish avoided the pitfalls that claimed many of his friends' lives while growing up in Kansas City. Then he discusses Wainright's rare appetite for knowledge and defence, and why he's among the top three leaders he's ever coached at Baylor. And get pumped for Coach Tang's signature play from Wainright at Baylor, which will evoke visions of Kyle Lowry.And, of course, we re-live Ish's tearful Summer League press conference. Do your host and interviewee hold back tears of their own? Tune in to find out! Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.

Host Andrew Damelin is joined by Baylor Associate Head Coach Jerome Tang to talk about his college pupil and Raptors hopeful Ishmail Wainright. Coach Tang outlines how Ish avoided the pitfalls that claimed many of his friends' lives while growing up in Kansas City. Then he discusses Wainright's rare appetite for knowledge and defence, and why he's among the top three leaders he's ever coached at Baylor. And get pumped for Coach Tang's signature play from Wainright at Baylor, which will evoke visions of Kyle Lowry.And, of course, we re-live Ish's tearful Summer League press conference. Do your host and interviewee hold back tears of their own? Tune in to find out! Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.

Host Andrew Damelin is joined by Baylor Associate Head Coach Jerome Tang to talk about his college pupil and Raptors hopeful Ishmail Wainright. Coach Tang outlines how Ish avoided the pitfalls that claimed many of his friends' lives while growing up in Kansas City. Then he discusses Wainright's rare appetite for knowledge and defence, and why he's among the top three leaders he's ever coached at Baylor. And get pumped for Coach Tang's signature play from Wainright at Baylor, which will evoke visions of Kyle Lowry. And, of course, we re-live Ish's tearful Summer League press conference. Do your host and interviewee hold back tears of their own? Tune in to find out! Learn more about your ad choices. Visit podcastchoices.com/adchoices

Host Andrew Damelin is joined by Baylor Associate Head Coach Jerome Tang to talk about his college pupil and Raptors hopeful Ishmail Wainright. Coach Tang outlines how Ish avoided the pitfalls that claimed many of his friends' lives while growing up in Kansas City. Then he discusses Wainright's rare appetite for knowledge and defence, and why he's among the top three leaders he's ever coached at Baylor. And get pumped for Coach Tang's signature play from Wainright at Baylor, which will evoke visions of Kyle Lowry. And, of course, we re-live Ish's tearful Summer League press conference. Do your host and interviewee hold back tears of their own? Tune in to find out! Learn more about your ad choices. Visit podcastchoices.com/adchoices

Host William Lou recaps the Toronto Raptors' 92-76 win over the Houston Rockets in Las Vegas Summer League play.- Three stars: Ish Wainright, Malachi Flynn, Precious Achiuwa- Gerald Henderson award: Marcus Foster See acast.com/privacy for privacy and opt-out information.

Jennifer and Justin talk with Tim Wainright, principal of Westlake Preparatory Academy, about a variety of topics regarding education. Choosing the best school for your children, supporting teachers, and clinging to God through the ups and downs of the education roller coaster are just a few of the things that come up in our conversation. Visit https://www.westlakeprep.org/ to learn more about Westlake Prep in Richmond, TX.  Make sure to share this episode on social media, rate and review the podcast, and subscribe today!

To say I was completely beside myself when Rufus said Yes! To my request to be on my podcast, is not even slightly adequate. My heart split wide open and smiled at the universe and sprinkled flower petals everywhere. One of my all time favorite singer/ songwriters, with a voice from a heavenly ethereal plane, Rufus also tells some forthright inspiring stories.You're in for a TREAT!Check out all info on my website: www.pameladesbarres.comThis show is part of Pantheon Podcasts.

To say I was completely beside myself when Rufus said Yes! To my request to be on my podcast, is not even slightly adequate. My heart split wide open and smiled at the universe and sprinkled flower petals everywhere. One of my all time favorite singer/ songwriters, with a voice from a heavenly ethereal plane, Rufus also tells some forthright inspiring stories. You're in for a TREAT!Check out all info on my website: www.pameladesbarres.comThis show is part of Pantheon Podcasts.

To say I was completely beside myself when Rufus said Yes! To my request to be on my podcast, is not even slightly adequate. My heart split wide open and smiled at the universe and sprinkled flower petals everywhere. One of my all time favorite singer/ songwriters, with a voice from a heavenly ethereal plane, Rufus also tells some forthright inspiring stories. You're in for a TREAT! Check out all info on my website: www.pameladesbarres.com This show is part of Pantheon Podcasts.

To say I was completely beside myself when Rufus said Yes! To my request to be on my podcast, is not even slightly adequate. My heart split wide open and smiled at the universe and sprinkled flower petals everywhere. One of my all time favorite singer/ songwriters, with a voice from a heavenly ethereal plane, Rufus also tells some forthright inspiring stories. You're in for a TREAT! Check out all info on my website: www.pameladesbarres.com This show is part of Pantheon Podcasts.

Today we're talking to Neil Wainright, Founder and CEO of Up Habit, a personal CRM app that helps you build stronger relationships. Being on his 8th startup, he's had many successful exits. Neil went from electrical engineer to successful entrepreneur. He shares what has helped him to start, run, and sell a business. -- The Exit - Presented By Flippa: A 30-minute podcast featuring expert entrepreneurs who have been there and done it. The Exit talks to operators who have bought and sold a business. You'll learn how they did it, why they did it, and get exposure to the world of exits, a world occupied by a small few, but accessible to many. To listen to the podcast or get daily listing updates, click on flippa.com/the-exit-podcast/

Wainright Acquoi is a Liberian social entrepreneur. He is the co-founder and CEO of TRIBE, a social enterprise reimagining secondary education by creating alternative models that make learning meaningful, impactful and productive, to prepare young students for the future of work.He works as a consulting analyst at Dalberg Media in Copenhagen. Wainright is a 2021 Samuel Huntington Public Service Award winner, a Watson Social Entrepreneurship Scholar, and a Daveler Entrepreneurship Fellow.

Former #BaylorBasketball guard @Wainright24 talks about his pro career in France and Germany with @sigstrasbourg and his journey from high school through #Baylor

The road to the trophy at the Basketball Champions League Final 8 is set as we now have the draw for the event at Nizhny Novgorod from May 5-9. The build-up continues and this week's Coast To Coast podcast features interviews with a leading figure from three of the eight teams: head coach Stefanos Dedas of Hapoel Unet-Credit Holon, Alex Renfroe of Hereda San Pablos Burgos and Ish Wainright of SIG Strasbourg. David Hein flies the podcast ship solo again this week and talks briefly about the draw - don't worry, a more detailed breakdown is coming in a future show - and runs down the content on the BCL website. The Coast To Coast podcast is there for you if you have missed anything about the Basketball Champions League. Rundown of the show 6:30 - Stefanos Dedas of Hapoel Unet-Credit Holon 42:50 - Alex Renfroe of Hereda San Pablo Burgos 1:20:05 - Ish Wainright of SIG Strasbourg If you have any questions or ideas about what we should talk about on the podcast, please email us at info(@)championsleague.basketball Follow the Basketball Champions League on Twitter and Instagram at @BasketballCL and like the Basketball Champions League on Facebook and subscribe to our BCL YouTube channel. Also, download the BCL mobile app on iOS and Android and watch games on Livebasketball.tv.

Justin Hughes (@JustinHughes365) and Andrew Mcquiston (@AMCQ82) are back to finish up the starting pitcher preview. On this episode, they talk about the pitchers outside of the Top 200 in NFBC ADP. Players discussed include Kluber, Taillon, Ohtani, Sale, Pearson, Paxton, Taijuan Walker, Kikuchi, Bumgarner, Wainright, Mackenzie Gore and more. Follow the podcast on Twitter @Baseball365pod. Join our Baseball 365 Facebook group at https://www.facebook.com/groups/2151001815222424/ If you'd like to support the show, you can do so by leaving us a 5 star rating, and writing a quick, positive review about us on iTunes. It would be much appreciated. Thanks for all of your support!

Sponsors: Manscaped.com (20% OFF + FREE SHIPPING w/PROMO CODE: LGB) RockinThatIDLife.com - Tell them Lets Go Blues Radio Sent Ya! GUEST CO-HOST: Steven Walden Local Sports & Pop Culture artist We announce an exclusive giveaway! Steven's painting of Ozzy Osbourne wearing a Blues shirt in his famous mug shot! Enter to win at: www.LetsGoBlues.com Our Beers of the episode FOLLOW US ON THE UNTAPPD BEER APP! Curt: cprice12 Bill: billybluenote33 Jeff: jponder94 Today in STL Blues history The LA Series Vince Dunn Scratched against Vegas Trade Rumors Gm 1 vs Petro & the Knights Undisciplined shootout win Perron pots two Kyrou schools Pietrangelo The Stone hit on Bozak Faulk's response The Penalty Parade Two-goal lead in 3rd period vanishes Binnington AND MORE!

David Lloyd recorded this episode with Neil Wainright in mid-2019 but never had the opportunity to publish it... until now! David Lloyd takes over the Float or Founder podcast to discuss "the grind" it takes to run a tech startup and turn it into a solid company. David comes from an extensive background in the tech industry in Toronto and is currently the CEO of PostBeyond.Neil Wainright is the founder and CEO of UpHabit. UpHabit is an app that's a personal CRM for super connectors. Neil discusses growing UpHabit for the past 11 years and David takes us on a journey through his exits and past startup growth stories. Neil discusses what first inspired him to launch UpHabit by seeing a gap at a previous company he worked at. He talks honestly about how the pace of business impacts a young founder's mental health.Support the show (https://www.floatorfounder.com/partners)

John's quest for the perfect potato chip continues, under Justin's expert tutelage.Man food returns - we need your help! If you have a Man Food you'd like for us to feature (or a chip you think John should try, email it to "sunny@midmomedia.com."Stupid Tweet of the Week - thanks to Darren RovellAn inside look at the Chief's game against the Jets, thanks to Chiefs Radio Network Executive Producer Dan IsraelShould the Cardinals keep Wainright and Molina?Justin's take on the Justin Turner controversy, plus the latest rant on Covid restrictionsHot Sauce/Weak Sauce

Madeleine Bunting discusses with Ivan six things which should be better known. Madeleine was a journalist on the Guardian and held a number of positions including columnist 1999-2012. She wrote on a wide range of subjects including politics, social affairs, faith and global development. Her book Love of Country was shortlisted for the Wainright and the Saltire Prizes 2017, and she won the Portico Prize for The Plot in 2010 which was also shortlisted for the Royal Society of Literature's Ondaatje Prize.Her first novel, Island Song, won the Waverton Good Read Award in 2020. Her new book is Labours of Love: The Crisis of Care. Mindfulness https://www.theguardian.com/commentisfree/2014/may/06/mindfulness-hospitals-schools Care https://unherd.com/2020/10/care-workers-are-not-saints/ Ana Silvera https://anasilvera.bandcamp.com/ Scarborough https://www.telegraph.co.uk/travel/destinations/europe/united-kingdom/england/yorkshire/articles/postcard-from-scarborough/ How to do nothing by Jenny Odell https://www.theguardian.com/lifeandstyle/2019/apr/02/jenny-odell-how-to-do-nothing-attention Alison Crowther https://www.alisoncrowther.com/ This podcast is powered by ZenCast.fm

Wainright defied the inherent odds of socio-economic inefficiencies, and now works every day to empower the thousands of young people who are vulnerable and victims of the failed education and workforce development systems through his very own edutech incubator: TRIBE. In Episode 1 of Season 7 Wain will tell you how to build not only your career of impact, but how to do so as a West African young entrepreneur.  Wain shares his own background, his undergrad and work experience in Liberia; his studies in the U.S. (including becoming a Watson Scholar) and how he founded his own social enterprise. You will leave this podcast feeling like there are no excuses to build our own future. Check out previous seasons & episodes of our Award-Winning Social Change Career Podcast. *Episode recorded on July , 2020 Key Links: Tribe Watson Scholar Lynn University   Related Topics   ***COVID-19*** PCDN.global wants to be there for our community in these trying times.  Please join for free EVERY THURSDAY at noon EST PCDN Impact Career Chats.  Learn from some of the world leader innovators about advancing your career of impact.  Connect with other professionals.   PCDN Coaching Services. We love to help you because of your commitment to change. Helping the world is a tough business.  So let us help you so you continue your mission. Book a 15 minute free consult.   Need career advice? Need it now? Join PCDN Career Helping Line. Go ask your questions, help answer others and participate in fruitful discussion to advance your social change career.   Almost 20k individuals and organizations already receive this amazing resource to keep them up to date and ready to put their passion into action. Subscribe to new and improved Daily or Weekly Newsletter   This episode was brought to you thanks to the Rotary Peace Fellowship: Are you an existing or emerging peace leader looking to take your career to the next level? You might be eligible to receive full funding to pursue a MA or professional certificate in peace & conflict studies. Learn more about Rotary Peace Fellowships at www.rotary.org/peace-fellowships      

This episode on Hidden Gyms, we talk with King McClure (ESPN Analyst) and Ish Wainright (Overseas Pro), two former players at Baylor University. We discuss their time at Baylor, get a glimpse inside the program, and their journey to now in this "Baylor Old Heads" episode.

Ulm und Ludwigsburg setzten sich durch - Anderson und Wainright verlassen die BBL - Köln bleibt seinem Transfer-Konzept treu | moderiert & verfasst von Finn Erhart

Former Baylor Basketball stand out Ish Wainright joined #UNR to discuss being a part of Team Heartfire in the upcoming Basketball tournament.

Mark, Matt, and Tim host the show this week from their respective bunkers in a special, Facebook live edition of the show. The guys are talking turkeys, the pandemic, Joe Diffie, and a host of other timely topics. Don’t tune out too early, because an MVP guest may just be hopping on the show! Subscribe to the show on the platform of your choice: Apple - https://itunes.apple.com/us/podcast/drury-outdoors-100-wild-podcast/id1396669682?mt=2 Android - https://play.google.com/music/listen?u=0#/ps/Iberwy63y5lrowuequvyyrjndsq Stitcher - https://www.stitcher.com/podcast/drury-outdoors-100-wild-podcast YouTube - https://www.youtube.com/playlist?list=PLlIui3XsN0wRxlJoDkrw6MH6HUHeTn-oc Want to get ahead of your game? Get DeerCast! - https://deercast.com

A Remarkable Results Radio episode highlighting when is it wrong or right in Firing Customers. It takes more to attract and retain a new customer. Understand the importance of every decision.  Joe Hanson owns Gordie’s Garage. Joe has attended Management Success, NAPA training, Lawrence Tech University and most recently he is a member of the RLO 20 Group 13. He has earned his ASE C1: Automobile Service Consultant Certification.  Under his father’s leadership, he has seen what it really takes to make a business like this work. Listen to Joe’s Episodes  (https://remarkableresults.biz/?s=hanson) . Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry, it is the top growing county in the US.  His 35,000 sq ft shop has 21 lifts with two flats per lift. Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry previous episodes  (https://remarkableresults.biz/?s=jerry+kezhaya) . Doug Callaghan, CEO Vic’s Service Centre in Wainright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award.  Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition. He made a significant decision in early 2015 when he took how his business was operating and threw it all in the garbage. He started from scratch. Everything. He says, “a lot of owners that ask for the help and invest in the outside training yet fail to provide the leadership to make those ideas and plans become reality, I was not going to let that happen. I wanted to see an increase in our net profit and a better life for myself and my team”. He continues that commitment today. Doug has experience working with disaster plans with the Credit Union Board that he chairs. Find other episodes that feature Doug (https://remarkableresults.biz/?s=%22Doug+Callaghan%22) . (https://youtu.be/IPYY6CvcUqQ) Key Talking Points: Joe Hanson Non-Payment If the customer stops communicating that is a warning sign Disrespectful or mean to staff Other than that…you have control… Are you bringing the best out in people? Maybe YOU should be fired! I can be a good customer or bad customer just like anyone else If I am having a bad day and I get bad service I could see myself becoming a customer that “they don’t want” People skills can avoid firing customers. It can turn a “should be fired customer” into a great customer Empathy Caring Patience Listening Taking the time It is our responsibility to build a culture of “I don’t want to fire them” customers Are you the cheapest in town? Do you have a “crappy” looking facility? Do your team members portray professionalism… In how they act In the way they dress How they answer the phone The way they sell You will attract customers who can relate to how you present yourself Doug Callaghan Customers that are mean or abusive to the staff and become high maintenance Believe it is ok to price shop and demand that you meet a cheaper price, they do not value the relationship we are trying to build Engage in or suggest that we help them complete unethical activities. They no longer fall into our avatar client and become problem prone and complain.  You know when a customer that knows everything and is going to tell you how to run your business is not a good fit. The owner sets the tone on the standards of customer service.   Jerry Kezhaya When they cost you more then they pay. Soliciting you to do something illegal. Forcing you to do something that is immoral. If the client is not respectful to you or your employees. The customer is not always right, even though we’ve been taught...

Doug Callaghan, CEO of Vic’s Service Centre in Wainright, Alberta Canada is the winner of the 2016 Auto Care Original 3 Bay Association ACE (Automotive Career and Education) award.  Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition. Doug made a significant decision in early 2015 when he took how his business was operating and threw it all in the garbage. He started from scratch. Everything. He says, “a lot of owners that ask for the help and invest in the outside training yet fail to provide the leadership to make those ideas and plans become reality, I was not going to let that happen. I wanted to see an increase in our net profit and a better life for myself and my team”. He continues that commitment today. Doug has experience working with disaster plans with the Credit Union Board that he chairs. Find other episodes that feature Doug (https://remarkableresults.biz/?s=%22Doug+Callaghan%22) . Original shop surrounded by the new building Doug made a significant investment of $1,000,000 in his business with a new building. He shares his story. Key Talking Points: 20-year mortgage- make dream work within the budget, developed building from budget Builders involved with the budget- saved on architecture costs by having specs already done Used money saved for better insulation- original shop 3000 square feet, now 10,000 square feet and heating bill only increased $100/month Built around the existing building Customer retention during the build and demolition- used social media, advertisements, construction updates to let customers know they were still open for business A great relationship with the bank- has worked with the same person for many years, The banker wanted to see the business succeed with building a new facility New features- air conditioning, wired and Lobby in the new shop wireless in each bay, customer wireless, air exchange system in bays, bay doors are clear for natural light $50,000 incidental expenses (signage, service counter, waiting area etc)- an opportunity for suppliers to partner with the business. Agreement with NAPA Employees had a lot of input with a new facility- which bays they wanted, how it’s set up, manage the location of equipment Training room- an important part of the construction Grand reopening- great feedback from customers, more new customers New import vehicles to service- correlation with a new clean building Best advice- find people that believe in you and share your vision, don’t be afraid of making a move Resources: Thanks to Doug Callaghan for his contribution to the aftermarket’s premier podcast. Street view Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000...

Peerscale — Peerscale member Neil Wainright Founder and CEO of UpHabit took the stage at the CEO & COO retreat 2018 TechTalk sessions to bring you powerful insights. Going from Bootstrap to Private Equity to Exit to Startup Neil has experienced the full cycle and repeated it. In this podcast, follow the journey of a CEO and learn from unfiltered experiences. Peerscale · Neil Wainwright

Multi Day events are very different from running a long way all in one go. Recently Abbie has completed over 100miles on the Cotswold Way as a 4 day challenge and Kev has completed the Wainright level of the Silva Great Lakeland 3 Day Event (GL3D). This is a chat about those events, sharing details and experiences, maybe you will be inspired to try one of these or another multi day running event. Thanks again to Abbie for joining us again. You can hear Abbie's background in episode 16, it was great to catch up again. We're already talking each other into other challenges! 

ICYMI: The Mo'Kelly Show Presents – Rudy Giuliani vs. Rudy Giuliani, Tomi Lahren vs. Cardi B. & Gladys Knight vs. Social Media Backlash PLUS tips on how to maintain your New Year's Resolutions with Dr. Mitchell J. Wainright on KFI AM 640 – More Stimulating Talk!

Loudon Wainwright Interview & Performance Recorded For Folkscene on 4-6-05. Hosted By The Late Howard Larman. Engineered By Peter Cutler. ©Folkscene

This week's episode covers Madison v. Alabama, and whether or not the 8th Amendment bars the execution of someone who lacks mental capacity, but first Brett and Nazim read the single greatest listener feedback we've ever received.  There's no time stamp this week, because the intro is worth your time, and we'll probably be making jokes about it until the end of time.

The Panel: Doug Callaghan, CEO Vic’s Service Centre in Wainright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award.  Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition. Doug made a significant decision in early 2015 when he took how his business was operating and threw it all in the garbage. He started from scratch. Everything. He says, “a lot of owners that ask for the help and invest in the outside training yet fail to provide the leadership to make those ideas and plans become reality, I was not going to let that happen. I wanted to see an increase in our net profit and a better life for myself and my team”. He continues that commitment today. Doug has experience working with disaster plans with the Credit Union Board that he chairs. Find other episodes that feature Doug  (https://remarkableresults.biz/?s=%22Doug+Callaghan%22) . David Roman began his automotive career in 1999, attending an automotive technical school at a local community college. While attending college, he took a part-time job at a large parts retailer, hoping to gain some experience in the field. This part-time job turned into full-time employment, as he was promoted to management, culminating in placement as a store manager in East Central Illinois. David discovered a passion for helping people and sharing his automotive knowledge. This passion for serving others allowed him the opportunity to successfully manage multi-million dollar operations in Illinois, the St. Louis area, and eventually Kansas City. His approach to customer service garnered him several accolades and awards, something he eventually wanted to bring to automotive repair and service. In 2012, he opened Done With Care Auto Repair with the goal of bringing exceptional customer service, transparency, and honest work to his clients. The business was started with only some savings, no prior clients, and no history. Over the last six years, David has been able to bring a servant’s mentality to helping his clients with their automotive needs resulting in loyal customers, excellent reviews, and a solid reputation.  Find other episodes that feature David (https://remarkableresults.biz/?s=%22David+Roman%22) . William J. DeBoer (Bill Jr.) is Co-owner and Vice President of DeBoer’s Auto Sales & Service. Bill has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Bill was able to fuse his passions for technology and cars with a Certificate in Automotive Technology, followed by a B.S. in Business Management from Penn State. He joined his family business, founded by his father three decades ago, shortly after. Today, Bill runs business development, sales, customer services, process improvement, human resources, and technician education programs. Bill is an Accredited Automotive Manager from the Automotive Management Institute as well as a CERTIFIED MASTER DEALER® from the National Independent Automobile Dealers Association. His National Institute for Automotive Service Excellence (ASE) credentials includes: Master Technician, L1 Advanced Engine Performance, P2 Parts Specialist, and X1 Undercar Specialist. Listen to Bill’s podcast episodes (https://remarkableresults.biz/?s=Deboer) . Key Talking Points Car count- gaining new customers Lead Generation Advertising with marketing value for customer- free report, booklet etc    Target specific audience- establish yourself as the  expert and trusted source, build value Can’t just rely on great service- get in front of customers on a consistent basis with pain points. Your website needs content that relates to common problems for car repairs- organic marketing without paying for keyword Delaying the sale and establish trust. Designed to target higher conversions than social and mail. Video...

What is the single most effective - and least expensive marketing channel - available to all businesses? This week on The Inbound Success Podcast, BirdEye Head of Marketing Sam Mallikarjunan shares why your customers are your best marketing channel and how BirdEye is developing a platform designed to help businesses leverage trust - via customer evangelism - at scale.  From his year's spent as "the face of HubSpot" to teaching marketing at Harvard to taking over marketing for BirdEye, a martech SaaS startup, Sam has gathered fascinating insights into what it takes to build a high growth business and the role that marketing plays in that process. Listen to the podcast to hear Sam's thoughts on leveraging customers for your marketing and to learn more about his plans for marketing BirdEye. Transcript Kathleen Booth (host): Welcome back to The Inbound Success podcast. I'm your host, Kathleen Booth and today, my guest is Sam Mallikarjunan, who is the Head of Marketing for BirdEye. Welcome, Sam. Sam Mallikarjunan (guest): Thanks for having me. Sam and I recording this episode Kathleen: I'm excited to speak with you. You told me that this is going to be your first podcast since joining BirdEye, so I'm really excited to dig in and learn a little bit more about it and share that with the audience, but also talk about some of the things you've learned throughout your career because you have a really interesting background with many years at HubSpot, and you're doing some teaching now. I have a lot of questions that I want to ask you! Sam: I'm looking forward to it. It's been a weird ride, so we can go in whatever direction you want. Kathleen: Great. Well, why don't we start by having you tell the audience a little bit about yourself, and your background, and how you wound up where you are today. Sam: Sure. So my name is Sam Mallikarjunan. If you can't pronounce it, you can Google anything even close to it and you'll generally find me. For seven years, I worked at HubSpot, which if your listeners don't know, is a software company based out of Boston. For the last three or so years, I was teaching the advanced digital marketing course at Harvard University. And then for all of last year, as we discussed before we started recording, I lived in a van, both teaching at Harvard, and then also I was HubSpot's full time speaker. So I spoke in 49 US states and about eight other countries last year on a range of topics: innovation, and innovation marketing management, et cetera, marketing strategy. (to learn more about Sam's adventures traveling the world and living in a van, check out the "Sam from the Van" Facebook page) So now, however, what people thought would never happen is happening. They used to joke that we could change my name to "Sam from HubSpot," so that people didn't have to say Mallikarjunan. But no, I have left. I have left and taken over as Head of Marketing at birdeye.com, which is based in Dallas. So I'm moving from Tampa to Dallas, and I'm really, really, really excited because it feels ... First of all, we share some board members with HubSpot, so it's kind of similar in that way. But second of all, it feels like HubSpot did back in the early days. So I'm very, very excited. Kathleen: Oh that's great. So true confession, both times I've heard you say, "I lived in a van," in my head what comes up is Chris Farley. And I want to say, "Was it down by the river?" Sam: Many times it was down by a river. We posted on Instagram, everybody got their joke, ha ha ha, very funny. Kathleen: I'm sure it's not the first time you've heard someone say that. I'm not super original in that. Sam: In fact, if you bust out, "Do you like green eggs and ham," based on my name, between those two jokes, you'll have hit about 50% of the recurring jokes that I've heard in my life. Kathleen: Oh, I didn't even think of that. Sam: Yeah. Kathleen: Alright. Well, fascinating kind of journey to where you are. Can you share what was it that prompted you to leave HubSpot after so many years? Because you were there for a long time, and I mean, when I hear what you've been doing - you were Head of Experimental Marketing, you were the full time speaker - I mean some of those gigs sound like dream jobs. What got you to move on? Sam: So here's the weird thing about dream jobs, is that once you do it long enough, it becomes work again. And then also, I had an enormous privilege being at HubSpot and getting to work with and under some incredible people. HubSpot was the same size when I joined it as BirdEye is now, but I always had Brian Halligan and Dharmesh Shah, the two co-founders. I had Mike Volpe, the former CMO, Kipp Bodnar, the current CMO ... I always had them to fall back on, right? It was never ... There was always a limit to how much damage I could actually do to the long term success of the company. HubSpot's huge now. I think it crossed the five billion dollar market cap rate, 2300 employees and something like seven or eight global offices. It's absolutely huge and to be honest, I could have spent the rest of my life at HubSpot and been absolutely happy. But what I wanted to see is if I could do it if I didn't have Volpe, and Kipp, and everybody else to fall back on. Kathleen: Yeah. Sam: So now I'm the Head of Marketing for a company that's the size that HubSpot was when I joined it, and if I fail I have nobody to blame but myself. HubSpot's always had this role where if you have good trust with your manager you should be able to tell your manager when you think it's time to move on. So Kipp, and Dharmesh, and everybody always said that to me, "If you eventually want to leave the company, let us know and we'll help you find something awesome." And so I did, about six months ago I told them that, "Hey, I really want to try and do this on my own." So I had a freelancer make me a list of 144 different start-ups in the U.S., post-Series-B, pre-IPO, either MarTech SaaS, blockchain or AI. I shortlisted those into three categories of pretty cool, really cool, and insanely cool. And then I got introductions, and feedback, and everything else from my bosses, from the people on the Executive Team. From those 144, I chose BirdEye. Kathleen: That's amazing actually. I mean, it says a lot, first of all, for HubSpot's culture that they've created an environment where you can go and feel safe saying basically, "I'm mentally getting ready to leave." That's a scary proposition for anybody, but I think it's wonderful that that environment exists there.  Sam: It's good both ways, right? Because it's a good retention mechanism. So I have turned down two formal CMO offers in the last several years, and many, many more opportunities and it's because they've made me really snobby. I would look at it and I would be like, "I bet Brian, and Dharmesh, and Kipp, between us we could find something even better." So it was never a surprise to them, it always gave them an opportunity to move me internally. Almost every time you see a job in the last five years that I've moved internally at HubSpot on my LinkedIn profile it's because Sam was thinking about leaving, and we figured out a way to make it better for me to stay. And, obviously, it's good for the employee, right? Probably the most interesting opportunities in my professional career was a couple months ago. I'm literally sitting at breakfast with my boss, texting back and forth with my new boss negotiating comp. Most people hide the fact that they're looking for a new job from their boss? My boss helped me negotiate comp. Which is good, because I had never heard of things like single option triggers and stuff like that. Kathleen: Yeah. That's amazing and it's also really smart on the part of the employer because, especially if you're talking about key personnel. I mean, really in the technology space any personnel it seems like is key, but particularly someone like yourself who's been there so long. You're the kind of person who's hard to replace, and so having that ramp or that runway to know that you're ready for that departure as an employer is really great as well. Such an interesting process that you went through. What an incredible opportunity to get introductions - warm introductions - to all those companies. Now you have me dying to learn more about BirdEye because I want to know what it is about this company that made it the one, right? I feel like you were on The Bachelor and there are all these companies handing you roses and you chose this one. Sam: Yeah. So first off, you're right. They functionally got six month's notice, so it was a little sad actually, by the time I left they no longer needed me because they had a replacement. So I didn't have that ... you know. I don't know, it was both good and bad. Kathleen: Yeah. Sam: Yeah, so BirdEye. There was a couple of things I was looking for, right? One was I wanted to work for a company where solving the problem was meaningful. What I loved about HubSpot in the early days was inbound marketing felt right. You know? The way the world was was that you made money by pissing people off. I used to train ... Those annoying people in the mall who try and sell you cell phones? I used to train them, so that was my background. But it felt wrong. I was never happy about it, the work that I was doing. Inbound marketing felt right. You should be able to build a big, profitable business off of creating an experience that people love on the internet and in all of your market. What I love about BirdEye was that it felt right too, which is - the website we're still working on, clarifying our value propositions - but the way that I think about it is if you're a world class dentist, or a lawyer, or autobody repair shop, or whatever, you should not also have to be a world class internet marketing professional. You should be able to just be good at your job and empower your customers with a framework that's going to help you grow your business. Obviously the opposite is true, which is that if you ask your local mechanic how they feel about the local big dealerships, they're going to say the work is subpar and overpriced. Same thing if you asked most dentists, or lawyers, or whatever the small business is. So I loved that bit of it, where every day I come into work, my team comes into work, the better we do our jobs, the closer we are towards shifting the world of business the way that it should be. I also just like it too because I love things that are unfair advantages that really irritate large entrenched companies. So for a hundred years functionally, the business growth has been about, "Can my Sales and Marketing team beat up your Sales and Marketing team? Can we just sell better than you?" In this day and age, I think as we've seen with companies like United, right - great Sales and Marketing team at United - but if you piss off the customers there's no defense from that anymore. Kathleen: Oh yeah. Sam: Right? So it's not this marginal battle anymore. Companies like BirdEye came and flipped the table over and it says that, "My community of empowered community fans can just obliterate your Sales and Marketing team." That's what I loved about it. So it was the mission, it was the brand. I mean, it's a MarTech SaaS company with executives that I love and it's a very comfortable fit. But for me, I wanted to do what Brian and Dharmesh and Mike did for inbound marketing, which is create that movement. I wanted to do that for what I honestly think ... We haven't finished defining it yet, but this has got to be the next wave in growth, right? The only thing that matters about you is how empowered customers are that like you. Because you don't want the only empowered customers to be the ones that don't like you. Kathleen: You know, it really resonated because you talk about doctors, and dentists, and lawyers, and people like that. I owned an agency for 11 years and I had many of them as clients, and the best campaigns we did - in fact we won HubSpot's first ever Client Campaign of the Year award back in 2015 for work we did for a LASIK eye surgeon. The reason it was so successful is, it was kind of like what you're talking about mixed with a little dash of influencer marketing. We found a guy that happened to have a really strong Facebook presence, and out of nothing but dumb luck figured out that he wore glasses, would love to have LASIK. We paired him up with a doctor, they agreed to do the surgery at no cost if he would just blog and talk about his experience, good, bad, or otherwise, there was no requirement that it could only be positive. He had a great experience; he went and vlogged, and blogged, and just spoke to his audience about it and that campaign far and away crushed anything else we've ever done. Especially with things like healthcare and attorneys, you really trust your friends and those people in your network so much more than you trust an e-book, because we did plenty of those too. But it wasn't the e-book that killed it for us, it was this guy telling his story and personally endorsing the doctor and the procedure that was the lightening in a bottle. So I can totally see how that's so important. Sam: Yeah, now the question is, can you do that 100,000 times, right? Kathleen: Right? Sam: Especially for local marketing, there's not always local influencers who you go to to determine what dentist you go to. For dentists it's funny, it's the old joke, it's a cliché. It's, "What do you call the person who graduated last in their class in medical school? You call them doctor." Kathleen: Right. Sam: So the only way that I, as a patient, or whatever, can tell the difference between Dr. A and Dr. B is what their patients say about them online. And yeah, we trust them way more than what people say about themselves. I think the other thing that's changed is the passionate relationship we have with certain brands. It feels new. I don't have data on this, but it feels super new. I love using Uber as an example, because Uber in 2011 was banned by the state of Massachusetts for 23 hours. It's the fastest I've ever seen government move. And it's not because Uber had a bunch of lobbyists then like they do now, it's because ... We literally got a phone call from the mayor of Boston's office at the HubSpot office asking us to stop slamming them on Twitter. It was a decision by the governor's office, not the mayor's office, and we just didn't know that. Uber got hundreds of people to show up to the Cambridge City Council meeting, which is used to a dozen or so people showing up. When I see that and I see things like what happened with United, or I see things both good and bad, communities of customers rising to your defense, or communities of customers tearing you down, there's something there. Kathleen: Oh, it's incredibly powerful. I was going to say Uber is a study in and of itself of both dynamics, like how it can go well and how it can go not so well. You said a word that I think is so important, which is trust. You know, one of my colleagues at IMPACT is Marcus Sheridan. I've seen him speak numerous times and he has this one thing he always says that I find so powerful, which is that, "Every company is in the same business, whether you're Uber selling rides, or you're McDonald's selling hamburgers, or whether you're HubSpot selling software." When you boil it down, they're really selling trust, because if somebody can't trust you they're not going to buy from you. Just like my campaign, even though we had an influencer, it's really no different than if I go on Facebook and ask my friends. It's about who do I trust, who's opinion do I trust? So it sounds like what you're building is something that helps you leverage trust at scale. Sam: I like that, "Leverage trust at scale." Kathleen: There you go, you can put that on the website. Sam: When I teach at Harvard there's a metaphor I like to use, which is about how all economists, of which business is a subset, of which marketing is a subset, have physics envy, right? In physics, I can drop this pen a hundred times out of a hundred, and it's going to fall and hit the ground. I can stand in Harvard Square handing out a hundred $1 bills and at least 20 people will make the irrational decision, they'll call me a "chowda head" and keep walking, right? We work in a profession where it's not this simple, "If this, then that, zero in one binary value," marketing is a social science, economics and all of business is a social science and the definition of social science is, "A science about which we are very uncertain." Kathleen: Yeah. Sam: The most important variable, by far, is exactly what you said, which is that trust. That's what separates us from all of the other professional disciplines, is our dentists, or lawyers, right? Whatever, they know there's something objectively true that they can work against. We have to work in an environment where that's never the case, things are always changing. The one constant is it doesn't matter how compelling the argument is, or how cheap it is, or how cool it is, whatever, if there's no trust that's the deal breaker. Kathleen: Yeah. Sam: Fell out of your hand while I'm standing in the square. Kathleen: Yeah. So, I would love it if you could talk a little bit about how you see this playing out for companies, whether these are dental practices, law firms, any other type of company in terms of trying to leverage trust at scale. What does that really look like and how does that manifest in terms of a company's marketing? And you using that at all with BirdEye or planning to use it at all? Sam: Yeah, well first of all, you should always drink your own champagne, eat your own dog food, whatever metaphor you want to use, so we definitely are ... That's really important to us because people want to buy from a company that sells to people like them. So we're not done with this yet, but you'll notice that soon, if you come to the BirdEye website from one of our dental ad campaigns it's all going to show you reviews and stories of dentists versus lawyers, right? That would be very different. I will say one of the cool things, again, about how this is like HubSpot was in the early days is you remember how easy blogging was back in 2011? 2010? Kathleen: Yeah. Sam: I mean, it was great. If you had a blog, you were light years ahead of the curve, right? If you were blogging frequently, you would win your market, right? I had a toenail fungus remover company, I had knee scooters, I had mortgage companies, if you just did the work, you'd be fine and absolutely crush it. Now that's really hard, growing your traffic, your acquisition engine off of blogging is really, really hard because it's a very crowded space. The good thing about reputation marketing, reviews, and leveraging your customer base like that is almost universally everyone is really bad at it.  The large companies, like T-Mobile sends me an NPS survey, right, which is one way to begin the conversation about leaving a review, and whenever a company does it I always give them a zero because I know I'm not going to mess with their data that bad. I want to see if there's follow up. If I send you a zero ... If I send you a 10, right, yes, I'm absolutely going to recommend you, you should send me a link. Say, "Hey, here's an easy way to do that." Kathleen: Right. Sam: If I send you a zero, I would expect that a company would have that mentality of following up with me to find out way. Almost no one does. T-Mobile, Verizon... you know, as much as I hate to admit, even at HubSpot it was still a very basic implementation of no, somebody gave you a bad NPS score whether or not they'd get a follow up. You know, if you do it at all, you're going to be in good shape. Asking your customers for reviews is still innovative as weird as that sounds. We don't feel that way because we see everybody moving in this direction. You and I see lots of people are talking about this sort of thing, but the vast majority of businesses and the vast majority of markets don't even ask their customers for reviews. If their customers say something negative, they don't follow up, and if their customers say something positive they don't use that in any way. They don't put it in their email. They don't put it on their website, they don't put it in their ads, so the- Kathleen: Why do you think that is? Sam: Well, you know, the bell curve of adoption, right? So you've always got the people who are the innovators and the early adopters who are going to try everything just because it's new, and they're worried about being second place, and you know, we just haven't got there with some of the technologies and behaviors that are new. Stuff like Bird Eye is new. How important reviews are may not feel new, but it's relatively new to the world of business. It's not been around for 30 years. The underlying concepts have, but the websites - Yelp hasn't been around for 30 years sort of thing. The other thing is that, you know, if you've read 'The Innovator's Dilemma' by Clayton Christensen it's a really great book. I have a different concept of the innovator's dilemma, which is that it's really, really easy to be innovative when things are going well, because you have lots of breathing room. It's really, really easy to be innovative when things are going really poorly. So like, when I first applied to HubSpot I didn't apply. I built hiremeHubSpot.com and ran ads targeting people who worked at HubSpot to register for the free webinar on why you should hire me. It's because I was a college drop out with no previous experience, so you know, when you have no chance of success it's easy to be innovative. It's the middle area where things are going okay, but if you mess up they could go off the rails really quickly where it's hard to be innovative, and that's where most of the world of small business is right now. You know, if you're a dentist or a lawyer, auto repair shop, whatever, you're running on pretty thin margins. You're having to fight pretty hard to get your customers. You're already behind the curve, because you don't know the highly technical things, like local SEO and PPC. You generally don't have a sophisticated understanding of the marketing engine behind that, and you don't have the luxury to be innovative, so that's, again, one of the things I loved about Bird Eye was we try and take some of the hard work out of that and make it a little more attainable. Kathleen: So focusing on reviews for a second, because that seems like it's a big part of this, you know, you want to get a customer to review you, and I've worked with different companies and talked to them about this, and you know, some of the times it seems like they don't do it because they're just afraid to ask. Other times, they don't know how to ask, so can you talk about what is the right way to ask for a review? How do you navigate that process in a way that doesn't seem too pushy and doesn't seem like you're placing too much of a burden on the customer? Sam: I mean, so NPS, the net promoter score, is sort of an easy cheat, because it asks on a scale of zero to 10 how likely are you to refer us to a friend or colleague. If they give you a zero through six you should follow up immediately, right? Sevens and eights are passives, and nines and 10s are promoters. You would really only tell the people who would give you a nine or a 10, "Hey, that's awesome. I'm glad you were happy. Can you share your story with the world?" Then, everybody who's less than that you would put them into a service remediation process, right? Just send a text message to the business owner or whatever you want to do to follow up with this customer because they're unhappy. I definitely think you're right, which is that people are somewhat afraid of the answer, because it is, especially for small businesses, highly personal. This is ... I put my blood, my sweat, and my money, and my risk and everything into this business that I built, and then to actively solicit anybody to say anything negative about it is hard. It's a hard thing to do emotionally. There's a humility in that, which is that you've got to know that you're never going to be perfect, and as we say here it's not about being the best. It's about being the best at getting better. We have a tool that tells you all of the things that your customers hate in a market. You can look at it just by your company or you can look at it by your entire industry. Kathleen: Oh, that's really interesting. Like if you're a dentist, is it the anonymized aggregate feedback from all the dental- Sam: Yeah. Cool thing about our industry is most of the data set we're working with is public, so I call it our blue ocean finder for the business strategy nerds who are listening to the podcast, because you can literally plot what's important to my customers and which competitors are bad at that? You can adjust your strategy accordingly. Also, on the more micro level you can say what's important to my customers that I'm bad at? What's important to my customers that I'm good at? Then, you make the decision. Do I fix the things that I'm bad at or do I stop doing those things entirely, or what, right? The exact same process you'd follow going through a blue ocean strategy canvas. Yeah, it's about listening but not just about hearing, right? It's actually listening and making change based on that. Kathleen: And what industries do you currently have that for? Sam: So the really good ones for us so far, the people who have been willing to take a risk, are people like dentists and lawyers and auto body repair shops. We're working on our own buyer persona exercise right now, so you'll forgive me. I don't have a nice "Marketing Mary" to show you like we had at HubSpot. The key variables for us are people who their customers don't want to be their customer, so like divorce lawyer, collision repair shops, etc. People for whom differentiation is very difficult, like dentists. And then people for whom the consequences of the decision are extremely severe, right? Kathleen: Surgeons. Sam: Surgeons. Well, wedding venues, that sort of thing, right? You mess that up you can't get that back, right? Kathleen: Yeah. Sam: So those are generally the three psychographic categories of businesses that we're looking at right now. Kathleen: Interesting. So for example, if I were to go on and I wanted to get that industry-wide view of what customers are and are not happy with, could I get that right now for marketing agencies for example or is there a certain pick list I need to choose from? Sam: I don't know if we have marketing agency ... We should. We have advertising and media as one of our categories in our database, but we're a startup, so you know exactly what that means- Kathleen: Oh yeah. Sam: -which is that odds are all of the data exists. It's just a question of if anybody has asked that question before. That'd be a fun follow up to do for the podcast.  Kathleen: I mean, I have a feeling I know the answer, but you know, you can't assume. It would be interesting to look. I'd love to play around with that at some point, so if you ever want a beta tester for agencies, you know who to call. Sam: Absolutely. Yeah. Kathleen: I think that kind of competitive intelligence is really interesting, and one of the things you said really struck me, which is that it's not just about understanding how to change your messaging and your marketing. You could truly use that to make very fundamental decisions about your product offering, your service offering, what you want to do as a company, you know? Do we cut certain services because we're just never going to be great at it and it's a huge pain point? There are some really interesting potential in terms of how that data can be used. Sam: We haven't even begun to tap into this, but you're right. It's the lipstick on a pig. If you're changing your sales and marketing but not changing who you really are, in 2018 you're going to be found out, and you're going to be found out because your customers are going to sell you out hard. Kathleen: Yeah. Sam: They're going to hop on Google, Facebook, and everything else like that and tell people that your marketing does not match up with the customer experience. I will say man, you're getting me excited here, because it is super fascinating. You know, when we think about the world of disruptive innovation and - forgive me for the Harvard jargon terms here, right - but you think about things like the extendable core, which is what's the thing that a business should lean on to survive the disruption of its market? The classic example here is, like, hotels, right? Have you ever stayed in an Airbnb? Kathleen: Oh yeah. Sam: Yeah, have you ever attended a conference in an Airbnb? Kathleen: No. Sam: Yeah, right? So there's some things that Airbnb simply can't do without adopting the same cost structure. Turns out they're really important. So business travelers, there's a reason Airbnb's never really nailed business travel. It's because of the standardization. You can look at what is important to the customers who are leaving me and what is important to the customers who are staying around? You can look at some of those mappings, and you know, if I'm Marriott hotel group right now, I'm not actually worried about spending too much time solving for the destination vacation traveler, right? I'm really focused on events. I'm focused on business travel. I landed here in Palo Alto at 12:30 in the morning, didn't matter. I walked into the Sheraton. I know exactly what the lobby looks like even though I've never been to this hotel. That's what I value. I don't have to think about it. Kathleen: Yeah, yeah. Sam: So yeah, you're absolutely right. There's a lot of interesting data that can come from the fact that we now have the ability to listen to our customers at scale and make decisions. Kathleen: I'm always struck by how many companies have that information - like have it in their hands, not just have access to it, but have been given it - and don't do anything with it. Sam: Most of them. Kathleen: Yeah, it's kind of shocking actually. Sam: So this is going to sound super weird I guess, but I don't work at HubSpot anymore, so I'm allowed to say nice things about them. HubSpot was so humble by the way that we never felt comfortable bragging about ourselves. You know, in DC they have the beltway syndrome, right? Everybody in DC thinks everybody else in the world sees things the way people in DC do. At HubSpot we had "sprocket syndrome," which is we thought everybody in the world was just as sophisticated in their concepts of economics and growth and business as we were, which isn't true, right? You know, things are changing so fast. What was the Deloitte research? The average life span of a knowledge stock, a competitive piece of information like a knowledge that you own, is down to like five years. Whatever it is you own that you're basing your business on, much less your career on, you can expect to be a differentiator for something like five years as opposed to we literally used to name our families after what we did. You were Smith, you were a Wainright, you made wagons, whatever. Now, it's like you can't even name your company after what you do, right? Like you know, it's hard to even have a job title after what you do, because everything changes so fast. The mechanisms for perpetual learning and keeping up with all of that, I just don't think most professionals and definitely most businesses haven't figured out. Kathleen: Yeah, you know, it's so funny that you just said that about the pace of change, because as I was telling you before we started, I just came back from a two week vacation, and I'm going to fly my geek flag now. On vacation, I decided to read 'Becoming Steve Jobs'. There's probably a lot I could have read, but for some reason I was really into that. And you know, I lived through the whole evolution of Apple. I'm old enough that I was working pre-Apple, but yet I had forgotten how quickly all of that happened - how we went from we didn't even have personal computers to "wow, we have a laptop," to "oh my gosh, now we have a little music player and iTunes," and then "we have phones that are full screen and tablets." I mean, rereading it was really both exciting but also kind of frightening. I have an 11 year old, and all I could think was "wow, I just have no idea what the future holds for him when I read this book." It's true. When I think about any business, you know, my company that I used to own, we were EOS practitioners, the entrepreneurial operating system, and they talk about having your long term plan. I don't know how you could ever have more than a ... You could have a three year plan, but it's going to change dramatically, right? I don't even know how you could have a five year plan anymore. It used to be when I graduated from business school it was all about the rolling five year plan. I just think that would be a piece of fiction today if I created it. Sam: Yeah. There's somebody ... I don't remember who it is. They had this great graphic of the pace of change, and if you went back to 10,000 BC you could bring somebody forward in time to 5,000 BC before they saw something that fundamentally challenged their world view, and then 5,000 BC, okay, to 2,000 BC and then 2,000 BC to zero BC. You're starting to see some innovation. Zero BC to like 1,000 BC, very different world. 1000 BC to 1500 - hugely different world, and now if you brought somebody from the early 1900s to just 100 years later it's nuts. If you brought somebody even just from the 60s or the 70s- Kathleen: Totally. Sam: -right just with no context, they saw everything new, this is dark magic, right? It's incredible. That pace of change is accelerating, and the virtue of planning is being replaced by the virtue of adaptability. Kathleen: Yeah. Sam: It is not nearly as important to me. When I'm interviewing people, for example, it's not nearly as important to me for most roles whether or not you have deep domain experience. What matters to me is your ability to comprehend new concepts that you've never studied before and your ability to adapt to change, because you know, it's a cliché that the only constant is change, but that used to be true, and now it is not only true, it is the defining characteristic of what life is for all of us. If you can't be adaptable, if you can't wrap your mind around concepts that you've never even been presented with before, you're not going to survive - definitely not in the world of business. Kathleen: Yeah, and the other fascinating thing that came out of me reading that book was Steve Jobs talked about how there's a difference between people who are focused on improving what already exists - which he kind of looked at as the Microsoft model - and seeing what doesn't exist but what is fundamentally needed. That's what obviously he saw as the Apple model. It's a really interesting construct if you think about it, because if you're only working off of the existing reality and looking to improve it, you can only experience change so quickly, whereas if you kind of forget about the reality and are able to think about what's not here that should be, all of a sudden you get these leaps and bounds that start to happen. That's a tough ask for a lot of people though. I don't think there's a large percentage of people that are comfortable in that realm. Sam: Yeah, I mean, if you do what everyone else does you get what everyone else gets sort of thing, right? Again, it's one of the reasons I loved this company is, for a century it's sales and marketing versus sales and marketing team, and now it's we're flipping the table and doing something new. I think part of that is the way that we grow up, right? We grow up not learning how to think but learning what to think. It's this graded progression, right? It's still amazing to me when people come out of college and they come into their first role and there's all these stereotypes about them needing positive feedback. That's because that's how they were raised, right? Like "I do the thing, and then I get this" - it's an "If this then that" sort of world. Kathleen: Everyone gets a trophy. Sam: Yeah, I study ... Not everybody just getting a trophy, but it's even the high performers, the exceptionally good people were told that the way to be exceptionally good, okay, you study, you take the test, you get an A, and then the assumption was you get a job, which everybody who's graduated college in the last five years knows that's not true. You know, and now we live in a fundamentally different world where we have to take everybody who grew up in that universe and teach them something new. We also need to start teaching our kids and future generations it is not about knowing the thing. It's about knowing the way to think and knowing new ways to think and processing it that way. When I'm in an argument at a bar, it's not a question of whether or not I can figure out who was batting for the Red Sox in the 1986 World Cup or something like that. I can just ask my phone that. What matters way more is that I know that I should ask that question and why that question's important. Some of the stuff, it's not as clear. It's not this logical, linear progression. Kathleen: Yeah, man, that makes parenting sound more intimidating. Sam: It is. I don't have kids, but good luck, right? Kathleen: I'm not convinced I'm doing a great job, so ... No. It's a lot to think about, and it's pretty overwhelming, but love the philosophical bent that this conversation took, because this is all really important stuff, and it's easy to sink into just talking about tactics, because marketers love that, and it's easy to say, “Oh, give me a 10 point checklist of the things I should do to be successful,” but a lot of times the reality really is it's not a 10 point checklist, it's take a step back and think differently. Sam: For everyone listening to this, if you ever come across a blog article that says "here's exactly what you need to do," that means that it has been codified to the point, like "10 steps to do whatever," it has been codified to the point that everybody else in your industry knows it too. Right? This is why it's valuable, because it's hard. It's because it's not clearly defined. I can't just write a roadmap for you, I don't even have a name for this movement, yet. Right? What's my inbound marketing? We haven't figured that out yet, but I can tell you it's important, and you and I know intuitively we believe that it's important, and the people who are going to grow by leaps and bounds, 10-X, 100-X, are going to be people who work with people like you and me to figure that out, not the people who wait to, you know, AOL still makes what, 20 million a year, or something like that off of their dial up internet subscription? Those sorts of people are not going to be the ones who are going to figure this stuff out, and are going to make that big change. Kathleen: Unless everything old is new again, and dial up comes back just like record players did. Kidding. You have all these years of really interesting experience at HubSpot. I mean, you were with other companies before that. You've been in marketing roles for a very long time, you taught marketing at Harvard. You're coming into this role at BirdEye, I would love to just hear a little bit about what are you planning to do with BirdEye, what's in your roadmap that you think is going to really help you achieve the goals that you set out? BirdEye's Marketing Roadmap Sam: Yeah. This isn't like the cool thing to say, but what matters most is the fundamental mechanics, right? We have to execute consistently over time. We have to build a team that's aligned very closely with an inside sales team. That's why I'm moving to Dallas, by the way, that's where most of the sales team is, even though we have a Palo Alto office. I'm building the marketing team where the sales team is. We've got to measure the right things. We've got to train and empower folks. We got to build just the disciplined cadence. That sounds easy. That is not easy, right? Making sure that people are aligned. Making sure that people can execute. Making sure that the right people are on the bus, because there are some people at this company, and at all companies who help them get from zero dollars to the run rate they're at now. But the people who are going to help you get from $30 million dollars to $300 million dollars are not necessarily the same people, and the people who are going to help you get from $30 million to $300 billion dollars, are not necessarily the same people. Making that transition smooth, making sure that you're recruiting people who are good fits, that's all the basics, right? The next thing that I wanted to do is this is a community play. We have to build a movement here. We have to build something like inbound marketing. It was such a moment of pride for me, it was actually 2015 on Google Trends the phrase inbound marketing exceeded the phrase cold calling. Kathleen: Oh, that's awesome. Sam: We won. It was great. We need to figure that out. What that is on our end, and we need to... Again this is the innovators, the real innovator's dilemma, is things aren't going bad, but they're also, we're not like 10-Xing for no reason, so it's how do we make the time, and make sure that everybody on my team is carving out that bandwidth to do the things that for lack of a better term are end plus one, they're innovative. Right? How do we have a podcast that tells the story of peoples' favorite customers? So I used to host an AM talk radio show, AM/FM talk radio show about cigars, right? Kathleen: I was sniffing around online, and I saw on your LinkedIn profile that you once worked for a company called cheaphumidors.com, is that right? Do I have that right? Sam: Yeah. This was before that, but yeah. Kathleen: I totally wanted to ask you about that, but we'll do that in a separate conversation. Sam: This was before that, but every cigar lounge, like Cheap Humidors is another good example, but every cigar lounge in the country, I joke, has somebody named Rex who remembers Cuba before the revolution. He's usually a great guy to talk to, you can sit down and have great conversation, and what we are selling is that kernel, that relationship between the business owner and their favorite customer. That is just storytelling gold. Kathleen: Yeah. Sam: Right? We've really got to nail that. We've got to know the strategy better than everything else. On Cheap Humidors, by the way, don't judge me, because back then exact match domains were really important, so if you googled cheap humidors ... Kathleen: I was going to say it's probably a domain a lot of people would like to own. Sam: Yeah. Now, I mean, with RankBrain and everything it's more about the conceptual topic extraction from the search engines- Kathleen: Right. Sam: And stuff like that. You could call yourselves reallylowcosthumidors.com and somebody googles really low cost humidors they're not necessarily going to find you. Kathleen: Yeah. Sam: Marketing - it's hard. It used to be easy. Well, it used to be way easier. The problem is, is now we've got brilliant people, who their minds are working against yours, and you're really fighting, you know, at least if you're following the old sales and marketing team versus sales and marketing team you're following this optimization, this game of inches, sort of thing, and it's hard. I can't do seven eCommerce applications of LOLcats any more - it's one of my favorite articles I wrote. Kathleen: It's hard, but I've got to tell you, in some ways I think it's great for smaller businesses, because when it wasn't so hard, when you could game the search engines, you could basically buy your way to the top, and that favors people with deeper pockets. You could never compete against them. I feel like now, if you're willing to put in the elbow grease and really create awesome content, you have a shot, and that's a matter of time. Granted, time is always at a premium for everybody, but in some funny ways there's a little more of an even playing field than before, but I could be wrong about that. Sam: Not to sound too self promotional, but again there was a reason I chose to work for this company, all of the arch of history has bent - business history at least - has bent towards doing the right thing, being more profitable, right? You could never run a business model now based off of the horrible things that people used to do back in the day. The way they treated their workers, for example, much less the way they treated their customers, or their competitors. The cool thing is companies like Google - whether we like to admit it or not - have forced us to do better marketing. Doing the right thing is now good business. Kathleen: Yeah. Sam: And that feels great, right? Because when I talk about T-Mobile, I could do that sales pitch in Spanish, even though I don't speak Spanish, right? Because it didn't matter. I didn't care what you were going to say back to me, you were either going to sign it or you're going to walk away, so it didn't matter to me that I understood what I was saying. I didn't feel good about that, right? It was just the best way to make money at the time. Now, like creating a good value-added inbound experience is the best way to make money, and that's again what I love about this company, which is the best way to make money should be being good at your job, like serving customers well, and I think all of the weight and inertia of the history of business is driving us towards this point, where whether it's Google, whether it's Yelp, whether it's Facebook, or whatever, you're going to have to solve that bit, or you're never going to succeed in business. Kathleen's Two Questions Kathleen: I want to ask you my favorite two questions that I ask everybody, because I think you've given me the perfect segue into it, and we've talked about how to be successful in business these days you have to right by your customers. When you think about the world of companies, and brands, and even individual marketers out there, my usual question is, who do you think is doing inbound marketing really well, but I'm going to put a little twist on that, and say, who do you think is doing inbound marketing really well by virtue of how they are kind of nurturing, and building, and leveraging that trust with the customer? Sam: Yeah. HubSpot does a good job, that's way to softball of an answer. You know what I really love, and this is one of my favorite business models in the world, is Netflix, because Netflix has scaled the relationship. I've rented more than 900 movies through Netflix, and I do that because I know that every time I give them that information, they're going to listen and use that to make my experience better. If the internet is about bringing together some of these groups of people with similar interests, Netflix does that beautifully, because it figures out, "Hey, listen, like you like Star Trek, I like Star Trek - people may not put the two of us next together on a demographics sheet, but Netflix will put us back together." The more information we give it, the more valuable that relationship becomes. I actually couldn't leave Netflix now, like let's say you launched your own streaming service for a $1.00 a month, I still wouldn't leave Netflix, because there's so much value in the history of that relationship that I have. They're probably my favorite from the customer delight, and customer retention perspective. From the actual using your customers to grow, Apple is still amazing, because there's three things you can never talk about at a party or at an office. Right? Politics, religion, and PC versus MAC, because no one can have a rational conversation about that, and - Kathleen: Or jiffy versus giffy, at least in our office. Sam: Whoa, that's true. You start talking about MAC, and the MAC fans will just like, they're so passionate, they're so ravenous. Right? And Apple actually does a pretty good job of leveraging those evangelists. So do companies like Uber. You know Uber grew enormously fast, because I told everybody to take Uber, you know, companies that did not have that like Lyft, Lyft started about the same time, if not slightly before Uber, but what they never nailed was that customer evangelism piece, and so that's why Uber managed to outgrow them. Those are some companies that I think do it right. Kathleen: Yeah. Those are great recommendations. You also touched on the fact that marketing is changing so quickly, and that you look for people who are able to keep pace with that change, and are able to embrace, and quickly learn and understand new concepts. Given that pace of change, how do you personally stay up to date, and educate yourself on everything that's happening in the world of digital marketing? Sam: Yeah. That is a difficult question, which unfortunately has a difficult answer, which is that we are, especially in this day and age, like our own businesses. My fathers generation, my grandfathers generation, could expect to work for one company their entire life, get a pension, and move on. We have to think about ourselves as businesses. We're generally not going to stay with the same company for our entire lives and then get a pension, and whatever, which we define ourselves that way. We have to start thinking about disruptive innovation the same way they do. There's a few core characteristics of that. One, is get ridiculously good at defining the value you bring. We call this the "jobs to be done framework." Henry Ford had the most famous quote, if he'd ask his customers what they wanted they would have said a faster horse.. Obviously he didn't found the Ford Horse Breeding Corporation. He founded the Ford Motor Company. Kathleen: That goes back to the Steve Job's thing- Sam: Yeah. Kathleen: Find the thing that's missing. Sam: Right now, if I asked my boss what he wants me to do, he's going to say, “Drive more leads for the sales team.” That's not really what it is. Right? That's not the value that I bring. The value that I bring is the coaching, and unique perspective, et cetera, so I have focused not on the tactics of marketing, but I'm focusing, and I'm ridiculously good at coaching, and ridiculously good at strategy, not, and that's sort of self disruption. That self disruption is the next piece, so you define your value, you need to be really, really paranoid. The best companies, like HubSpot Labs, for example, are those who are continually investing in testing whether or not they can provide more value for their customers than the core model. So the free version of HubSpot, right? For example, we knew somebody was going to do that eventually, and it might as well be us and not some random nerd out of MIT's basement who does it, don't fight, it's uncomfortable, but don't fight the change. Lean into that change, and be very, very, like... get comfortable with change. The value that I'm adding to business right now is probably not going to be, as you said, the value that I'm adding to five years, it's going to be something different. We have to be comfortable with that. Now, the flip side of that is adopting this mindset of continuous learning, which is, I hate when people ask me for book recommendations, because very rarely do I feel you have to read the entire book to get the point. Kathleen: Yeah. Sam: And it's way more interesting to me to see specific blog articles, like send me the three most interesting blog articles that you've read in the last six months on recruiting marketers. You could probably do that, and that would take a shorter amount of my time, and add more value than you telling me to read random books on hiring. That self selection comes from joining communities, not from going and getting a degree, not from trying to read a book a day, or something like that, but from joining communities and asking those hard questions, and never being afraid to ask stupid questions. That is my greatest pet peeve. We saw this on inbound.org, so I ran Labs, which built inbound.org, HubSpot's community site, people never wanted to use our "Quora for Marketers" that we built because they were terrified of looking like they didn't already know the answer, those are the people who are going to find it very hard to have long successful careers. The fear of asking stupid questions is how company's are killed, the fear of asking stupid questions is also how careers are killed. Where to Find Sam (and BirdEye) Online Kathleen: Yeah. That's great advice. Wow. There is so much to think about, and this was really fun. I'm so glad I got to be the first person to talk to you about BirdEye, and excited to check it out myself, and hopefully learn a little bit more about what people do and do not like about marketing agencies. If somebody has a question, wants to followup with you, and learn more, what's the best way for them to connect with you online? Sam: Again, if you Google anything close to my name you will find my website, my Twitter, my LinkedIn. I answer every website inquiry, every tweet, every LinkedIn message. Before you do that, if you're going to ask me for an opinion on something my one favor that I would ask you go check out the BirdEye website, and try to do something. I'm not trying to get you to buy here, what I want you to do, though, is play around with it, see what things break, see what things are interesting to you, and then let's talk about that, too. We're a startup just like HubSpot was back in the day. A startup is a temporary organization in search of a repeatable business model, so I want feedback from you all now that I don't have Kip and Volpe and Dharmesh and Halligan, and everybody else to hide behind. Yeah. Definitely, please do that, and reach out to me if you want. I'd love to talk. Kathleen: All right. Awesome. I'm going to put all those links in the show notes, so that if people don't know how to spell your name they can just go to the show notes, click the link, and find it, but we'll also of course put links into BirdEye, so that they can go and try to find all the bugs, and expose the weaknesses, and then make that the platform for their conversation with you. Great. Thank you so much, Sam. I really appreciate it. If you are listening, and you found some value in today's conversation, I would really appreciate it if you consider giving the podcast a review on iTunes, or Stitcher, or whatever platform you chose to listen on, and if you know somebody doing kick ass inbound marketing work tweet me @workmommywork, because I would love to interview them. Thanks again, Sam. Sam: Thanks.

Business Playmakers is excited to present Consultant, Coach, Speaker, and Sales and Strategy Leader, Daniel Wainright. Daniel has a B.A. in Communications from Georgetown College, an MBA from Bellarmine University, and is currently a Director for Groupe Claritas in Lyon Area, France. During his recent mission trip to Europe, Kyle was able to connect with Daniel and interview him for the Business Playmakers podcast.  After graduating from college, Daniel and his wife wanted to travel more, so they began working with International Business Associates, and found themselves in North Africa helping companies with Leadership Development. After a few years, they decided to move back to the United States, however after being called to serve through a message delivered by his pastor, Daniel and his family moved back over seas to France. Daniel wanted to be able to help with the development of new churches, while doing so in a business role. Daniel talks about his mentors, lessons he has learned in his journey in relation to business and family, as well as what life is like raising kids in France. You don’t want to miss this episode as Daniel shares his knowledge about international business, and his walk in Faith.  Welcome to Business Playmakers, the podcast that meets with innovators, trailblazers, and leaders to learn about their experience and what success really means. Hosted by entrepreneur and leadership coach, Kyle Gorman.  Business Playmakers is presented by Employer Blueprint. Employer Blueprint is dedicated to management and leadership development through one on one coaching and group seminars. You can find free resources from Employer Blueprint through YouTube, Facebook, and Twitter. For more information simply visit www.employerblueprint.com.   Resources and References   Jim Collins https://www.jimcollins.com   The Leadership Challenge http://www.leadershipchallenge.com/home.aspx   Patrick Lencioni https://www.tablegroup.com/pat/   Todd Ducan - High Trust Selling http://hightrust.com   Seth Godin - The Dip https://www.sethgodin.com

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals. Watch like a DOCUMENTARY … Learn like a SEMINAR. Helping automotive aftermarket professionals improve; one lesson at a time. Academy Panel: Maylan Newton is president and CEO of ESI seminars for the past 20 years. Maylan travels the country, sharing with his audiences, the keys to being successful in the automotive repair industry today. Maylan combines his real-world experience as a shop owner, technician, and service advisor with profit building take-a-ways in a humorous and engaging manner that only Maylan can deliver. Maylan had his own real-world experience when he had a stroke while riding his motorcycle. He was incapacitated for a period and has now dedicated time to share his almost catastrophic event and what it taught him. We discussed his accident and how he and his business survived in episode 140.  With over 40 years of automotive industry experience, Maylan Newton has literally been there and done that. Maylan hails from Simi Valley, CA and has shared his wisdom in episodes 14 (https://remarkableresults.biz/a014/) .  Doug McLeod has worked in the Emergency Management and Business Continuity Planning fields for the past 21 years.  He was responsible for the corporate level emergency planning for a large electric utility for 11 years, dealing with preparedness for many types of natural and human caused disasters including earthquakes, windstorms, floods, accidents, terrorism, fires, and succession planning.  For the past 10 years, he has provided advice, assistance and training to government agencies, utilities, and businesses to better prepare them to respond to and survive many types of disasters.  He is a member of and certified as an Associate Business Continuity Professional with the Disaster Recovery Institute Canada, and a Board Member of the Emergency Preparedness for Industry and Commerce Council in British Columbia. Doug Callaghan, CEO Vic’s Service Centre in Wainright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award.  Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition. Doug made a significant decision in early 2015 when he took how his business was operating and threw it all in the garbage. He started from scratch. Everything. He says, “a lot of owners that ask for the help and invest in the outside training yet fail to provide the leader ship to make those ideas and plans become reality, I was not going to let that happen. I wanted to see an increase in our net profit and a better life for myself and my team”. He continues that commitment today. Doug has experience working with disaster plans with the Credit Union Board that he chairs. Talking Points: It’s not IF but WHEN you’ll need a plan. You need to start the conversation with the most important people in your life. Write down everything you know that will be important to the person taking over. Who you do business with, where you bank, who signs the checks, password, alarm codes, keys, etc. More detail than you would even imagine you need to document. A well-documented process and system in place are required for continuation of the business. Who will be in charge of making what decisions? The little things can create a logjam for continuation. How do we keep our customer base and control the message? All business that have loses after a disaster only 25% survive. Source: Insurance Institute for Home Safety. The tough talk needs to happen and a plan created A general plan is important no matter what type of disaster could impact the business. Review your insurance, your wills, your buy-sell agreements, your finances and your banking. Involve your business advisors to understand your planning

Mattisbear sits down with Ishmael Wainright to discuss his basketball career, the transition to football, being the founder of Team Do Stuff, and much, much more.

In this week's episode, Brett and Nazim discuss the importance of tuna melts, debate the fairness of Public Defender funding, discuss the scope of Ake v. Oklahoma, and finally land on McWilliams v. Dunn, a case that not only covers whether an indigent defendant is entitled to an independent expert in a criminal case, but also perfectly sums out the contrary points in Brett and Nazim's criminal law jurisprudence.  Law starts at (06:06).

William Wainwright is a Forensic Psychologist with over twelve years experience working in both Australia and the United Kingdom in a variety of fields involving the assessment and treatment of forensic clients and their victims. He currently works with the wellbeing team for Victoria police. I think most of us are attracted to the field of psychology because we want to help people right? But what about helping those people that many think don’t deserve help? Or even worse think are beyond help? Listen to this episode to hear what drives William to work with one of our fields most challenging and complex populations. William completed his Masters of Psychology in Sussex England in 1999, and a Masters of Criminology (Forensic) at Melbourne University in 2004. William worked for six years as a psychologist then Senior Psychologist and Supervisor with ‘Corrections Victoria Sex Offenders Program‘ focussing primarily on assessing and treating sexual and violent offenders within the prison system. He has worked as a Consultant Forensic Psychologist in a number of areas including: the Forensic Intensive Program and Treatment, London UK, treating violent offenders with personality disorders the Melbourne Adolescent Positive Program Sexuality (MAPPS) where he facilitated cognitive behavioural treatment based groups aimed at reducing sexual offending behaviours in 14-18 year old males the PPC Group providing critical incident debriefing, wellbeing assessment and training More recently he spent four years at the Disability Forensic Assessment and Treatment Centre working with intellectually disabled sexual and violent offenders. Visit the website to check out all the links that William spoke about and his best self-care tip for early career psychologists.

Join Daryl Pulis and entomologist Suzanne Wainright-Evans from Buglady Consulting to learn about beneficial insects and and exciting new research in the world of insects.

Young people surviving in Oakland's most violent neighborhood, an East Oakland librarian and role models, the Manhood Development Program, and local musicians E.W. Wainright.

New York State Chief Judge Jonathan Lippman discusses what our courts and politicians must do to live up that promise, on the 50th anniversary of the Court's Gideon v. Wainright decision, in a freewheeling conversation with host Stephen Handelman on "Criminal Justice Matters." Also on the program: Kumar Rao, an attorney with The Bronx Defenders; and Damon Joe, a 19-year-old CUNY student whose future was saved when a public defender took his case.