Podcasts about seller support

Send us a textAmazon Seller Support is frustrating sellers with suspended listings, slow responses, and poor service. This video breaks down why support is failing and provides quick tips on how to handle support issues, improve your listings, and avoid costly mistakes.Stop wasting money on ads that don't convert. Download our PPC guide https://bit.ly/3DLhywd#AmazonSelling #EcommerceTips #FBAProblems #AmazonFBA #OnlineBusinessWatch this videos next:AVOID These Review Traps! https://www.youtube.com/watch?v=p_HxUxSdANY&list=PLDkvNlz8yl_YEKE1B5o1uhbBm1QQcPzmY&index=5-----------------------------------------------Having trouble with Seller Support, PPC, or listing issues?  Send it to us: http://bit.ly/3B1LvHtStruggling with your Amazon business? Get expert guidance: http://bit.ly/3B3HMJATimestamps:00:00 - The Reality of Selling on Amazon00:07 - Why Amazon Seller Support Is a Nightmare00:21 - What Gurus Won't Tell You About Profit Margins00:33 - The Inside Joke That Amazon Sellers Relate To00:46 - Amazon's Growing Problems Are Hurting Sellers01:05 - The Biggest Challenges of Selling on Amazon01:17 - Why Amazon Dominates and Sellers Struggle01:30 - The Easiest Way to Increase Sales on Amazon01:39 - Why Your Main Image Can Make or Break Your Sales01:58 - How Amazon Sellers Should Focus on Customers02:12 - The Secret to Constant Amazon Business Growth02:27 - Ready to Grow? Work with My Amazon Guy----------------------------------------------Follow us:LinkedIn: https://www.linkedin.com/company/28605816/Instagram: https://www.instagram.com/stevenpopemag/Pinterest: https://www.pinterest.com/myamazonguys/Twitter: https://twitter.com/myamazonguySubscribe to the My Amazon Guy podcast: https://podcast.myamazonguy.comApple Podcast: https://podcasts.apple.com/us/podcast/my-amazon-guy/id1501974229Spotify: https://open.spotify.com/show/4A5ASHGGfr6s4wWNQIqyVwSupport the show

Amazon's internal confusion can severely disrupt seller operations, and many are learning this the hard way. From policy enforcement to compliance, the disarray within Amazon's systems often leads to miscommunication and errors that sellers must navigate carefully.In this episode, Chris McCabe and Leah McHugh dive deep into the tangled web of Amazon's seller support system. They discuss the alarming regularity with which Amazon representatives acknowledge issues without having the means or access to resolve them. They highlight the critical importance of understanding Amazon's internal processes to prevent common missteps in seller communications.

Send us a textWatch it on YouTube: https://youtu.be/V5okcx_Fo6AIf you've ever tried to get help from Amazon, you know exactly what Steven Pope is talking about. Filing a case is harder than ever, and waiting for a useful answer feels like it takes forever.In this video, Steven  Pope shares his two cents on how to fix this mess. First, fire everyone and start fresh. Seriously. Get people who can actually answer basic questions, like how to change a brand name, without just reading from a script. Give them a week off to learn how to really help sellers and buyers instead of copying and pasting useless advice.And please, let's stop with the long, flowery responses that say nothing. Keep it short and sweet, 200 characters or less. Fix the problem, don't just talk about it.Watch now and see how Steven Pope would fix the broken system we're all stuck with.#amazonsellersupport #amazonsellersupportcomplaints #amazonfba→ The Amazon Agency That Gets Results↳ https://myamazonguy.com/amazon-agency/-----------------------------------------------------------Join My Amazon Guy on LinkedIn: https://www.linkedin.com/company/28605816/Follow us:Twitter: https://twitter.com/myamazonguyInstagram: https://www.instagram.com/stevenpopemag/Pinterest: https://www.pinterest.com/myamazonguys/Please subscribe to the podcast at: https://podcast.myamazonguy.comApple Podcast: https://podcasts.apple.com/us/podcast/my-amazon-guy/id1501974229Spotify: https://open.spotify.com/show/4A5ASHGGfr6s4wWNQIqyVw Timestamps:00:00 - Seller Support Complaints and Frustrations00:30 - Open Letter to Amazon and Seller Support Issues01:00 - Suggestions for Fixing Seller Support01:30 - Criticism of Automated Responses and CheatingSupport the show

Amazon Seller Support is notoriously tedious. Many sellers find themselves wasting hours dealing with support tickets, only to end up stuck in the same cycle of slow responses and unresolved issues. Dealing with Seller Support is a necessary evil, but what if someone could handle all of that for you? This is where John Cavendish spotted an opportunity. John is the co-founder of Seller Candy, an agency that deals with Seller Support on behalf of Amazon sellers. Whether it's handling emergencies like suspended accounts, fixing listing problems, managing flat files, or securing reimbursements, Seller Candy shoulders that workload so that you to focus on what you do best: growing your business. In this episode, John shares his expert tips on how to handle the most common challenges Amazon sellers face. He walks us through how to keep your account in good health and why it's key to long-term success on the platform. Plus, with the holiday season fast approaching, John offers advice on how to get your business ready for the seasonal rush. But the conversation doesn't just stop at FBA sellers. If you run an eCommerce agency or are thinking about starting one, John's experience building Seller Candy offers valuable lessons. He talks about the challenges he faced, how he built a remote team, and what it takes to scale an agency in the fast-paced world of e-commerce. Whether you're an Amazon FBA seller bogged down by support issues or an agency owner looking for growth strategies, this episode is full of useful advice to help you move forward. Topics Discussed in this episode: Seller Candy's origins and how it helps Amazon sellers (02:00) Common Seller Support challenges and how Seller Candy solves these (06:35) What is Amazon account health and why is it so important? (10:10) John's tips to ensure smooth operations during the holiday season rush (15:30) How to forecast your holiday season inventory (17:15) The common characteristics that successful Amazon businesses share (19:26) What John wishes he'd known when he first started his Amazon business (23:48) Why John decided to pivot and start his own agency (29:31) How John built out his remote team and created a good team culture (36:10) Mentions:  Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter Seller Candy Refundify Magnet VA Sit back, grab a coffee, and discover an easier way to navigate Amazon Seller Support.

Amazon Seller Support is notoriously tedious. Many sellers find themselves wasting hours dealing with support tickets, only to end up stuck in the same cycle of slow responses and unresolved issues. Dealing with Seller Support is a necessary evil, but what if someone could handle all of that for you? This is where John Cavendish spotted an opportunity. John is the co-founder of Seller Candy, an agency that deals with Seller Support on behalf of Amazon sellers. Whether it's handling emergencies like suspended accounts, fixing listing problems, managing flat files, or securing reimbursements, Seller Candy shoulders that workload so that you to focus on what you do best: growing your business. In this episode, John shares his expert tips on how to handle the most common challenges Amazon sellers face. He walks us through how to keep your account in good health and why it's key to long-term success on the platform. Plus, with the holiday season fast approaching, John offers advice on how to get your business ready for the seasonal rush. But the conversation doesn't just stop at FBA sellers. If you run an eCommerce agency or are thinking about starting one, John's experience building Seller Candy offers valuable lessons. He talks about the challenges he faced, how he built a remote team, and what it takes to scale an agency in the fast-paced world of e-commerce. Whether you're an Amazon FBA seller bogged down by support issues or an agency owner looking for growth strategies, this episode is full of useful advice to help you move forward. Topics Discussed in this episode: Seller Candy's origins and how it helps Amazon sellers (02:00) Common Seller Support challenges and how Seller Candy solves these (06:35) What is Amazon account health and why is it so important? (10:10) John's tips to ensure smooth operations during the holiday season rush (15:30) How to forecast your holiday season inventory (17:15) The common characteristics that successful Amazon businesses share (19:26) What John wishes he'd known when he first started his Amazon business (23:48) Why John decided to pivot and start his own agency (29:31) How John built out his remote team and created a good team culture (36:10) Mentions:  Empire Flippers Podcasts Empire Flippers Marketplace Create an Empire Flippers account Subscribe to our weekly newsletter Seller Candy Refundify Magnet VA Sit back, grab a coffee, and discover an easier way to navigate Amazon Seller Support.

In this episode, Dave recaps Amazon Accelerate 2024, highlighting some announcements that sellers should know about, and some developments that impact e-commerce sellers.  Amazon Accelerate 2024 has just wrapped up this year, and there's been a few announcements that Amazon revealed that may or may not pass the smell test.   In the online event, Amazon announced a range of new programs and services to help brands build relationships with third party sellers and increase their sales and profitability. Apart from the announcements, Amazon is also making a big push to being a part of the entire supply chain process - from logistics to delivery.  The Big Takeaways of Today's Episode Amazon Accelerate is the biggest event of the year for Amazon with over 4,000 live attendees and 450,000 virtual views. Amazon receives over 125 million product reviews annually. Same-day or next-day delivery 2x conversion rates. A new seller dashboard is available and offers better analytics for sellers. Live chat support is now available for all cases. One-on-one assistance is also now available for sellers. Amazon is starting to focus on owning the entire supply chain process - from logistics to delivery.  Buy with Prime aims to capture off-Amazon sales. Amazon Accelerate Episode Timestamps 00:00 - Overview of Amazon Accelerate 01:17 - Key Statistics and Announcements 04:40 - Positive Developments for Sellers 11:44 - Skepticism Towards Amazon's Announcements 16:27 - Amazon's Supply Chain Strategy As always, if you have any questions or anything that you need help with, reach out to us at support@ecomcrew.com if you're interested.  Don't forget to leave us a review on iTunes if you enjoy our content. If you have any questions, send us an email at support@ecomcrew.com. We'd love to help you in any way we can.  Thanks for listening! Until next time, happy selling!

Send us a textIf Amazon was listening to sellers they would simply fix Seller Support.Bad AI isn't on the top 100 needs of sellers.Amazon is listening to us, but are the AI developments going to move the needle?A few weeks ago, I predicted that Amazon would make AMC more user-friendly, and it looks like that prediction is coming true. This morning at hashtag#AmazonAccelerate2024, Amazon introduced some AI-powered tools to solve the problems I shared: 1. Project Amelia: An AI assistant that promises to revolutionize how sellers interact with Seller Central. Amazon says it can answer any seller question on inventory, demand, and more.You can ask Amelia your questions in your own words and get personalized guidance and support to help you run your business.It will be available in Beta today and rolled out to US sellers over the next few months. 2. Business Planner: This tool aims to simplify goal-setting and tracking with personalized plans to help you achieve your business objectives.It combines your sales traffic and product data with market intelligence and Amazon's performance modeling capabilities to create a personalized plan to reach your goals.Business Planner is available for use TODAY.3. Custom Analytics: This tool will allow you to create customized dashboards and reports without needing advanced SQL skills.It's the flipside to the Business Planner, offering more flexibility to dive deeper into your data and build customized dashboards for the exact views of your business that you want to see.Custom Analytics will be rolled out over the coming weeks. These developments are exactly what I had in mind when I talked about simplified data access and better data management solutions. And it's great to see Amazon taking steps to make AMC more accessible and valuable for all sellers!But will these tools be as useful as Amazon promises? Maybe. I'm looking forward to testing them myself.

Lesley Hensell is co-founder of Riverbend Consulting, whose 85+ employees solve problems for e-commerce sellers. Lesley oversees Riverbend's service team, and she has personally helped hundreds of sellers get their suspended Amazon accounts and ASINs back up and running. She has been an Amazon seller for more than a decade. lifelong Longhorns fan, Lesley earned a bachelor's degree in journalism andan MBA from the University of Texas at Austin. She volunteers for A Wish with Wings, a wish-granting organization for little Texans with life-threatening conditions, and she serves on the Board of Directors for Hallie's Heroes, which funds bone marrow matches and medical research for kids with cancer and critical illnesses.Highlight Bullets> Here's a glimpse of what you would learn…. Importance of testing products sold on AmazonTypes of testing required for different product categoriesCommunicating with Amazon when disputing testing requirementsCosts associated with testing and using recommended labsReview manipulation issues and tactics leading to account suspensionsMarketing practices and review manipulationAppeal process for Amazon suspensions and dispute-only appealsChallenges and frustrations of dealing with Amazon account suspensionsEscalating issues to Amazon's executive seller relations teamRecommendations for influential books, productivity tools, and individuals in the e-commerce spaceIn this episode of the Ecomm Breakthrough podcast, host Josh Hadley interviews Lesley Hensell, co-founder of Riverbend Consulting, about Amazon account protection and suspension recovery. They discuss the importance of product testing, the risks of review manipulation, and the complexities of Amazon's enforcement process. Leslie advises on how to escalate issues to Amazon's executive team and the value of expert assistance. She also shares recommendations for books, tools, and influencers in the e-commerce space. The episode concludes with information on how to contact Riverbend Consulting for help with Amazon account issues.Here are the 3 action items that Josh identified from this episode:Action Item#1 Prioritize Product Testing Compliance: Ensure that all necessary testing documents, especially for products related to children, babies, ingestibles, and topicals, are readily available. Action Item#2 Exercise Caution with Review Practices: Understand the risks associated with review manipulation tactics, such as friends and family reviews, inserts, super URLs, and chatbots. Action Item#3 Seek Expert Assistance When Needed: Recognize the importance of seeking expert help, especially when facing account violations or dealing with Amazon's enforcement processes. Resources mentioned in this episode:Josh Hadley on LinkedIneComm Breakthrough ConsultingeComm Breakthrough PodcastEmail Josh Hadley: Josh@eCommBreakthrough.comRiverbend ConsultingAmazon IncubatorWish with WingsHallie's Heroes on InstagramFTC lawsuit against AmazonEPA consent decree with AmazonCPSIA testingREACH testingAmazon's Appeal ProcessRescue Time

Send us a Text Message.Struggling with Amazon Seller Support?

In this episode, the FBA University boys discuss how to handle Amazon seller support and what NOT to do!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Struggling with Amazon Seller Support case limits? Wondering how many cases you can file without being marked as spam? In this quick guide, Steven Pope, the founder of My Amazon Guy, shares crucial tips on managing your case filings effectively. Steven explains the importance of not exceeding 10 cases per day to avoid penalties from Amazon, such as temporary restrictions on your ability to file new cases. He also provides insights on common reasons for case filings, such as lost items or shipping issues, and how to handle them smartly.#AmazonSelling #SellerSupport #EcommerceTips → Use Data Dive with code MAG for exclusive savings!↳ https://2.datadive.tools/subscription/subscribe?ref=otkxnwu&coupon=MAG-----------------------------------------------------------------------------------------Join My Amazon Guy on LinkedIn: https://www.linkedin.com/company/28605816/Follow us:Twitter: https://twitter.com/myamazonguyInstagram: https://www.instagram.com/stevenpopemag/Pinterest: https://www.pinterest.com/myamazonguys/Please subscribe to the podcast at: https://podcast.myamazonguy.comApple Podcast:  https://podcasts.apple.com/us/podcast/my-amazon-guy/id1501974229Spotify: https://open.spotify.com/show/4A5ASHGGfr6s4wWNQIqyVwSupport the Show.

Explore the complexities of Amazon's new low inventory fees in this detailed video with Steven Pope from My Amazon Guy. As Amazon delays the implementation of these fees, many sellers are left questioning the impact on their businesses. This video discusses the fee structure, Seller Support's vague responses, and the broader community's reaction on social media. Discover how these changes could affect your profitability on Amazon, especially for seasonal items and during stock-outs. Stay informed about how to navigate these new challenges and ensure you're not caught off guard by unexpected charges.#LowInventoryFees #FBAFees #SellerSupport #AmazonMarketplace #InventoryManagement #AmazonNews→ Use code STEVENPOPE6M20 and save 20% on your first 6 months of Helium 10!↳ https://bit.ly/3RTm5id→ Already have Helium 10? Get a special discount for upgrading your account!↳ https://myamazonguy.com/h10upgrade→ More reason to invest in Helium 10! ↳ https://myamazonguy.com/helium-10-service/-----------------------------------------------------------------------------------------Join My Amazon Guy on LinkedIn: https://www.linkedin.com/company/28605816/Follow us:Twitter: https://twitter.com/myamazonguyInstagram: https://www.instagram.com/stevenpopemag/Pinterest: https://www.pinterest.com/myamazonguys/Please subscribe to the podcast at: https://podcast.myamazonguy.comApple Podcast:  https://podcasts.apple.com/us/podcast/my-amazon-guy/id1501974229Spotify: https://open.spotify.com/show/4A5ASHGGfr6s4wWNQIqyVwTimestamps:00:00 - Introduction to Amazon's New Low Inventory Fees01:04 - Explanation of Low Inventory Level Fee and Its Impact02:01 - Challenges with Stocking Out and Unexpected Fees03:02 - Seller Support's Inadequate Responses on Fee Policies03:33 - Social Media Reactions to Amazon's Fee Changes04:01 - Seller Concerns About Product Damage Responsibility04:15 - Amazon VP Announcement on Fee Delay and Seller Reactions05:02 - Impact on Seasonal Items and Fee Transparency Issues06:00 - Challenges with Inventory Management and Amazon's Carriers07:01 - Explanation of Historical Days of Supply and Fee Implications08:01 - Seller Frustrations with New Fees and Potential Marketplace Exodus09:20 - Summary and Call to Action for Sellers to Voice ConcernsSupport the Show.

Join us this week as we uncover crucial tips for Amazon sellers in our latest podcast episode. Our guest, a former Amazonian with a rich background in training Seller Support teams globally, shares insights on overcoming obstacles in the e-commerce giant. Discover strategies for navigating Amazon's competitive landscape, insights into problem-solving, and the transition from Amazon to independent selling. Gain valuable advice on staying informed about Amazon's latest programs and updates, and get actionable tips for business growth. Subscribe now for a concise guide to thriving as an Amazon seller. Takeaways :Experience and Training: Mention of global travel and training opportunities for Amazon seller support agents.Problem Identification: Emphasis on the importance of identifying problems repeatedly to gain flexibility and autonomy.Process Improvements: Overview of Amazon's methodical approach to process improvements and system development.Problem-Solving Approach: Reference to Amazon principles, including earning trust through presenting solutions.Amazon's Approach to Solutions: Description of Amazon's process for developing solutions, starting with a one-pager.Adapting to Stressful Environments: Acknowledgment of Amazon's stressful environment and advice on navigating it.Balancing Workload: Discussion about the challenge of maintaining high standards and continually raising the bar.Mentorship and Foundation: Recognition of the role of mentorship, citing the example of being mentored in construction.Continuous Learning: Personal commitment to ongoing learning and staying updated on Amazon's programs and news.Quote of the Show:In crafting emails to Jeff or Andy, urgency is key. Highlight financial losses in the subject with specific numbers. In the body, showcase your Amazon tenure, revenue, and the issue. If traditional channels fail, escalate to Executive Seller Relations for a swift, personalized solution beyond standard workflows. Links :Linkedin Amazon often loses inventory or overcharges fees. With Arthy, you can recover up to 30% of your lost revenue. At a monthly flat rate of only $99 with no commission fees for unlimited reimbursements, you can increase your bottom line. Their automated, Amazon-compliant process ensures hassle-free refunds.Visit https://www.getarthy.com/feature-lp/reimbursements and sign up today to get one month free and discover your recovery potential!

While Amazon Seller Support plays a vital role in assisting sellers, some may find it annoying or frustrating due to various reasons. When support is broken, It disrupts the user experience and also hurts the end consumers. Learn the weirdest pain point of selling on Amazon and how Seller Candy solved the problem of Amazon Seller Support with the Seller Candy Founder Josh Cavendish and the Smartest Amazon Seller Scott Needham. Episode Notes: 00:15 - John Cavendish Introduction 01:55 - Amazon Seller Support Going Downhill 02:45 - Biggest Problem on Seller Support 03:45 - Why is Amazon Seller Support Bad at Helping? 08:10 - Is Seller Candy's Solution for All Types of Sellers? 10:35 - Seller Candy's Service Model 12:00 - Will Amazon Ever Solve Seller Support Issues 12:30 - Weaponzing Seller Support 13:00 - Seller Candy's Ask Portal LinkedIn: linkedin.com/in/thejohncavendishWebsite: sellercandy. com Related Post: What To Do When Amazon Seller Support Does Not Answer Your Question?

Be a Buyer not a Seller --- Support this podcast: https://podcasters.spotify.com/pod/show/mark-sarauw/support

Embark on a riveting exploration into the intricacies of Amazon Seller Central forms in this enlightening episode.Have you ever wondered whether the Seller Central forms are worth your time? Join me as we dive into the vibrant world of Seller Support examining how sellers come together to navigate challenges and find solutions.Delve into compelling threads like "Are Seller Support Incompetent or Apathetic?" and discover actionable insights on issues ranging from product listing modifications to brand changes without notice. Unearth practical tips, from tackling deactivation threats to combating listing hijackings, all while gaining a profound understanding of Amazon's enigmatic ecosystem. Witness Amazon's involvement as they address concerns, revealing the power of community and cooperation. My expertise as an Amazon seller will guide you through these captivating discussions, transforming your understanding of Seller Central.

00:00 Amazon Seller Support is awful00:10 How to fix Amazon Seller Support00:20 Fire the entire staff00:25 Hire anyone who can correctly answer basic Sellers questions00:38 Shut down support to train how to help sellers help buyers for one week00:53 Limit seller support ticket responses to 200 characters01:18 Shut down seller support to China and never turn it back on

00:00 How to Resolve A Retail Contribution Issue?01:01 Title had disappeared but it is appearing on the back end02:52 Download a Category Listing Report in Canada and compare data between US and Canada03:49 Could be parentage issue or data conflict issue04:05 Retail contribution can be coming from an alternative source05:07 Issues has been brought up to Seller Support as Retail Contribution05:36 Contribution issue is happening on few SKUs06:21 How to deal with the parentage issue06:33 Test it by removing one of the broken SKUs out of the parentage07:22 Retail contribution issue can come from one of multiple locations07:23 1- Vendor Central07:25 2- The Catalog Team07:35 3- An alternative seller07:39 4- An alternative marketplace07:46 5- Coming from your own data07:54 Copy the ASIN into your backend, check if you have duplicate SKU08:04 Make sure UPC is loaded08:38 Steven Pope's recommendation 09:48 Join Steven Pope every Thursday noon EST

00:00 How to Change Brand Name on Amazon00:11 Method #1- go to Help in the top corner00:20 Type in the brand name change 00:29 Recommended solution will pop up and choose option #1 for changing your brand name00:33 Select Rebrand, enter the suggested brand name in the box, and then enter an ASIN00:46 Once you hit next it's going to create a case automatically and then Amazon will hopefully update your brand name 00:55 Method #2- if method #1 didn't work, open up the flat file then delete the listing, and then re-list it with the correct brand name 01:32 Type in ‘update' after 24 hours of deleting the listing with the old brand name01:44 Method #3- contact Seller Support 02:03 Click the Get Support button on the bottom of the page then click Selling on Amazon02:09 Fill up the Describe Your Issue box02:19 Click continue to click My Issue is not listed02:29 Select Account related and put your ASIN on the box02:42 Enter your email address and hit Send button02:50 Get your product image ready with the target brand name

Top 5 Hacks on Catalog Troubles00:00 Introduction02:02 Why am I losing the Buy Box03:20 Sellers cannot change their Title because they have lost content contribution rights 04:10 Check Vanessa Hung's video on Flat files04:12 Updating the flat file for the Title, may or may not work but at least a seller support tickethas been opened05:11 Which one is better Seller Support tickets or Brand Registry tickets?06:27 Amazon is a culture of escalation07:49 Amazon Ranking issues08:39 Amazon started allowing third-party ads on their website10:22 Amazon Buy Box Hacks14:29 Sign of Amazon's Catalog bad policy 15:31 Seller support in the EU and UK is a little messier than in the US15:53 Hack: Call on the weekends and you'll have a native English speaking who have more power16:05 Hack: Don't select the box that says SOS urgent matter because you will be directed to someone with limited functions.16:15 Hack: If you specify that it is an FBA case during the filing, you'll likely get an Amazon specialist17:34 Unselect settings that will give Amazon direct access to use and resell your product17:48 Check your Shipping settings on your Seller Central and go to FBA settings.21:53 What do you do with unauthorized sellers showing on Amazon your listing24:11 Hack: to prevent unauthorized sellers, make sure your brand name and your trademark name are showing in the main image. Better to place a packaging photo in it26:13 Get your brand registered Trademark from My Amazon Guy26:15 Tombstone listings treatment28:12 There's always a way to get data inside Amazon, it's never lost31:57 UPC Hijacking issues33:32 All I want for Christmas is a functional Seller Support33:45 Steve, Jeff, and Catey are passionate about the business of helping improve the lives of Amazon sellers.34:36 Loss of brand credibility - negative reviews35:51 How hard is it to remove a negative review?38:00 Improve your product and include product inserts on your product packaging38:24 Best Amazon hacks by Catey McCray and Jeff Allen on Seller Support approach41:42 Steven's Favorite Hack: Make sure your main image has much stuff on it as humanly as possible 

Today's guest is the founder of Seller Candy, John Cavendish who owned and managed his own 7-figure brands on Amazon that led him to start a full-service Amazon agency. Seller Candy acts as the technical arm of your Amazon business, bridging the gap between you and Seller Support. In this episode, John genuinely shares solutions and answers to what sellers deems not easy to resolve issues through communicating effectively.    In This Episode: [00:35] Founder of Seller Candy, John Cavendish [01:10] The start in selling & agency. [03:31] What is Seller support? [04:30] Sellers do right and wrong, common mistakes. [05:30] 3 steps [08:55] The route [12:10] Seller support's specialty. [20:05] Dealing with black hats.   Guest References: Website: https://sellercandy.com/ Email: john@sellercandy.com LinkedIn: https://hk.linkedin.com/in/thejohncavendish   Book References: Think and Grow Rich by Napoleon Hill Surrender Experiment by Michael A. Singer Harry Potter by JK Rowling Links and References: Wizards of Amazon: https://www.wizardsofecom.com/ Wizards of Amazon Courses: https://wizardsofamazon.mykajabi.com/a/27566/x6Kwkz6p Wizards of Amazon Meetup: https://www.meetup.com/South-Florida-FBA/ Wizards of Amazon on Facebook: https://www.facebook.com/groups/WizardsofAmazon/ Wizards of Amazon on Instagram: https://www.instagram.com/wizardsofecom/

0:00 Let's Chat Anything About Amazon with Faith Denniston and Enrique Becerra9:55 Introduction11:17 Few things that happen when your variations start breaking randomly13:10 What is the Amazon product safety detail page removals 15:20 Group or separate multiple similar variations18:47 How long does it take for reviews to combine once parentage is created via flat file 19:07 Returnable and non-returnable products20:16 Product not searchable in search results26:11 Focus on tacos goals28:48 The word beer alcohol is missing in my listing30:45 Listing that is not suppressed but with search issues32:11 Where to download FBA shipments level data about the costs like UPS costs prep fee on that shipment and any other fees34:32 When to remove high ACOS search terms36:36 When asked to change the UPC for a listing, should we contact Seller Support or Brand Registry 37:29 Brands' not allowing sellers to open a wholesale account38:15 Which tool do you use to calculate monthly profit 39:40 Many vs fewer variations40:48 Amazon requires you to use the new UPC for a full update42:12 Best US state to get started Amazon business43:45 Reviews from deleted ASIN45:42 Importance of doing a brand registry before creating a listing48:02 Losing Amazon bestseller or Amazon choice badge48:51 Lower BSR on smaller subcategories50:18 Reasons why no data showing on your search query performance51:35 Search query performance should be analyzed via pivot table and never plainly by itself true or false53:25 Data gaps are completely common in product list downloads 54:47 Product image and keyword relevancy57:46 Is a product review video allowed to be uploaded to the product listing 58:43 Removing and replacing keywords on the front and back-end1:00:39 Fixing your listing's parentages 1:02:20 How to plan restocking of units for your first launch1:04:47 Why you lose your Amazon choice badge while making price adjustments1:05:07 Getting organize on search query impression report data1:06:58 Don't count your chickens before they hatch1:07:29 Getting a 3pl 1:08:13 Amazon on shortening the required characters1:09:29 Set  launch date in the future Support the show

Special Format Today - Live Q&A On Camera with Amazon Sellers. 00:00 Standby Screen00:03 Steven's Intro (7 minutes mark)00:47 Steven's Intro (5 minutes mark)00:57 Steven with Jeff Allen: What can we do to fix Seller Support as a collective group?10:46 Steven with Edgar Hamiel: Which should I put my money into, SEO or PPC?15:41 Steven with George B: All my 25 Amazon Choice Badges were gone, what can I do?22:26 Steven with Andres Cohen: My ASIN got hijacked by a Chinese seller,           what can we do about it?28:34 Steven with Hammad Farooq: How can I run and optimize my PPC campaigns?35:50 Q & A with the YouTube section

Today I am joined by John Cavendish to chat about some key things to remember with dealing with Seller Support. For most, Q4 is an important time for Amazon Sellers.   John Cavendish is the CEO & Founder of Seller Candy. Through his ecommerce journey, John owned and operated multiple 7-figure brands on Amazon, leading him to start a full-service Amazon agency. While running this agency, he quickly realized that there was a gap in the market, and pivoted the business into what is now known as "Seller Candy". Seller Candy acts as the technical arm of your Amazon business, bridging the gap between you and Seller Support. No more templated responses, complicated POAs or being bounced between departments - they deal with all of that and free up your time and energy to focus on growth.

La principal conferencia anual para vendedores de Amazon tuvo lugar del 14 al 15 de septiembre de 2022. Los asistentes escucharon directamente a los altos directivos de Amazon y expertos en nuevos productos, herramientas y recursos. Para los que se perdieron Amazon Accelerate, aquí contamos todo en detalle con nuestra invitada Vanessa Hung, quien fue co-host de este podcast y que cuenta con una amplia experiencia en Amazon. “Amazon Accelerate es una conferencia completamente empapada en Amazon. Es la gran plataforma que ellos tienen de relaciones públicas para lanzar todas las cosas que van a hacer y comparten la visión que tienen para el siguiente año con su marketplace”, explica Vanessa, y agrega: “La invitación les llega primero a los vendedores más grandes de Amazon, los que tienen más ventas al año, y luego van mandando más correos a marcas más pequeñas que estén en la zona, según venga la registración”. Entre los anuncios nuevos está el Product Opportunity Explorer, una herramienta dentro de Amazon que es para hacer una investigación exhaustiva de productos y ver cuáles se están vendiendo más, cuáles son las keywords y la competencia, etc. “Es un tool dentro de Seller Central que sustituirá a Jungle Scout, Helium 10, etc. Ahora Amazon lo tiene ahí adentro”, afirma Vanessa. Asimismo, nuestra invitada nos cuenta que “antes nada más podías hacer búsquedas por keyword, pero ahora puedes buscar por ASIN, categoría y nicho, cosa que te abre el panorama de cosas que puedes hacer”: “Si quieres empezar a hacer la búsqueda de producto con un ASIN que te llama la atención, te va a sacar toda la data en base a ese ASIN”, celebra Vanessa. Lo que destacaron también durante Amazon Accelerate son las reviews. “El feature que estábamos hablando de las reviews va a decirte cuáles son las reseñas positivas y negativas. Si en la review negativa dice que el producto falló, vas a ver una palabra clave negativa, como así también sucederá con las positivas. Entonces te da la información de lo que está haciendo mal y bien ese producto. Esta data Amazon ya la tenía, simplemente que ahora la está compartiendo con nosotros. Es un análisis de cada ASIN, nicho o categoría para saber qué es lo que está pasando allí”, desarrolla Vanessa. También te van a informar en base a tu categoría cuáles son los productos que se están vendiendo más o menos: “Amazon quiere llenar esos huecos en la oferta, por eso esta herramienta en el Product Opportunity Explorer”. Dentro de Product Opportunity Explorer, hay otra implementación que se llama Amazon Growth Opportunities, que nos dice cuánto nos puede beneficiar hacer ciertos cambios en nuestros listings, es decir, que nos informa cuánto podemos ganar en visualización y dinero haciendo la modificación que ellos nos recomiendan, y cabe remarcar que este servicio no tiene costo alguno. Otra novedad se basa en el Email Marketing dentro de Amazon. Actualmente tenemos cuatro audiencias. La primera, que es a lo que todos tenemos acceso hoy, es el Brand Followers. “En el Email Marketing Tool lo que puedes hacer es mandarles campañas a los clientes cuando lanzas un nuevo producto, promoción, etc, pero si tus compradores no te siguen no les vas a poder hablar”, comenta Vanessa. No obstante, en Amazon Accelerate anunciaron que entró una nueva herramienta que nos da acceso a tres nuevas audiencias: la primera son los compradores que nos han comprado más de una vez, la segunda son los que más han gastado dinero con nosotros y la tercera son los que nos han comprado recientemente. “Este Amazon Tailored Audiences lo que va a hacer es sacar del juego a software adicionales, como Helium 10. Y hasta han habido suspensiones de cuentas que usan esas herramientas”, alerta nuestra invitada. “Las otras tres audiencias que abrieron están disponibles sólo para las marcas que han hecho campañas para su Brand Followers. Tienes que tener más de 100 followers y haber hecho en los últimos 30 días 10 campañas, es decir, enviar 10 correos, los cuales tienen que tener un porcentaje de apertura para que puedas aplicar. Entonces si eres una marca hoy y te metes ahí posiblemente no vas a tener acceso a los últimos compradores, clientes recientes o los que gastan más porque no has construido una base sólida de followers. Por eso es interesante ver qué es lo que van a hacer las marcas a partir de ahora para ganar esos followers”, informa Vanessa, y aconseja que “para construir esos followers debemos empezar haciendo Amazon posts”. Damos un giro y nos metemos de lleno en un nuevo beneficio que es Amazon's buy with Prime, el cual tiene como misión utilizar la capacidad logística de Amazon para ofrecerles sus servicios a las personas que tienen su propia página web. “Si tienes tu catálogo en Amazon y el mismo catálogo en Shopify, el inventario que tienes en FBA lo vas a poder utilizar cuando alguien compre en tu propia página web, y la experiencia que ese comprador va a tener dentro de tu página web va a ser la misma que en Amazon. Es un voto de confianza y sabes que tienes la protección de Amazon”, resalta Vanessa, aunque aclara que “la data del cliente en tu página web sigue siendo tuya”. Otro aspecto a considerar es que si aprovechamos Amazon's buy with Prime en nuestra página web vamos a “poder hacer Sponsored Brand para que la gente termine comprando en nuestro sitio”. “Están enrolando vendedores para entrar en el programa y subsidiarles el advertising que hacen en redes sociales cuando mandan personas, por ejemplo, a su Shopify”, declara Vanessa. También tienen como misión crear el botón de Amazon's buy with Prime dentro de nuestro propio sitio. “El scale button es para cuando abres un caso más complejo con Seller Support y necesitas una escala del caso”, define nuestra invitada, aunque puntualiza en que “hay casos que no son escalables y hay un proceso interno donde Amazon decide si escalarlo o no”. Como cierre, Vanessa hace hincapié en que el modelo de reventa dentro de Amazon está desapareciendo: “Es más irrelevante y cada vez hay más obstáculos dentro de Amazon para que eso no exista”, advierte nuestra invitada, y finaliza: “El target de Amazon Accelerate, tanto para información como para ventas de productos y atención a personas, se basa en marcas. Están dejando a un lado a los revendedores y personas que ofrecen servicios de Amazon. La mayoría de los updates están disponibles para marcas que tengan marca registrada. Por eso es muy importante que los emprendedores tengan su propia marca”. LinkedIn: Vanessa Hung Instagram: @itsvanessahung Página web: www.onlinesellersolutions.com

00:00 Product Title Best Strategy &Variations troubleshooting, Live Q & A w/ Jason Mastromatteo 07.26.202210:51 Question: Why is it that my product ranks top of page one when selecting a specific category in the search bar, i.e. home and garden but on page two when searching "all"?13:52 I'm trying to work with the helium 10 profits, I don't think it includes FBM shipping cost. Do you use this tool as the final tool to declare your preferability?15:32 I just launched a product on July 8th and I sold only 13 units till now, I spent a lot of money on my PPC ads but I'm trying to optimize them now but I have been getting a lot of clicks with no sales. 17:40  Submitted invoice to appeal against a customer's counterfeit claim. I submitted the invoice with all the required info and amazon keeps saying not sufficient info but doesn't tell me what's missing in advance. I even typed out an explanation letter adding merchant id, storefront name, asin number circle product description but kept receiving email from amazon that says not sufficient info advice?20:42 Any recommendation on how can I liquidate my inventory in the UK marketplace that was removed by me from Amazon and is now prep center?24:22 If I have a variation that is shipped FBA and all other variations are shipped FBM do the prime shoppers see this way also the other FBM-variations when clicking on the FBA-one? 25:12 Question on variation listing. The difference between variations in package quantities. I put quantities as 1, 2, and 3. Can I change the name to 1 pack, 2 packs after creating the listing? It's locked. 27:35 What are your criteria for alt text? Is there a character/byte limit? And does it have to be a full sentence of can you just put the kost relevant KW in there and it will be fine?28:42 I have 2 brands appearing on my creatives for amazon posts. They were showing on my brand section on Seller Central too but I asked amazon to remove them and they did so, but can't stop them from showing on my creatives in amazon posts, and every so often I get emails from Amazon saying their storefront has been accepted. 31:18 When we change some attributes on the title and bullet points in the middle of the day is this affecting the Amazon PPC running campaigns? 32:27 How can we ship our inventory to the USA warehouse while selling globally with a UK account? 34:50 If I have the same KW in the Auto Camp with higher ROAS than a manual Camp. Should I pause 1 of the camps and what about other duplicate KWs in auto and manual campaigns- Should I ever turn Auto Off?38:00 200 KW in a CAMP ROAs = 20 are A+ 30 B- Rest are Csm I heard I should only have 20 KW in the campaign what do you recommend for structure? If I move KWs to a new camp do I lose history & rank juice?40:53 Some of our listings under a parent show their SKU on the product detail page as bullet points, even though I didn't add them in bullets. Seller Support couldn't help me either by deleting or delisting.44:38 What is the best strategy for product titles? I've seen a mix of top sellers using smaller more targeted titles and others maxing characters and keyword stuffing. Which is best?44:38 What is the best strategy for product titles? I've seen a mix of top sellers using smaller more targeted titles and others maxing characters and keyword stuffing. Which is best?47:24 How many keywords are best for proper and optimized listings?50:08 Can we create 3-choice variations, like a customer will have the option to select the size-color-pack size? In flat files, I only could find size-color and the same way other only 2 choice variation themes.Support the show

00:00 Why is Saturday & Sunday the Best Time to Call Amazon Seller Support?00:15 Amazon seller support U.S. on weekends01:12 Things to keep in mind when calling Amazon seller support01:40 What happens when an item becomes escalated 02:30 Amazon's culture of escalation

Write your questions as a comment to this video. Join the channel today at https://www.youtube.com/myamazonguy00:00 My Amazon Guy FBA Weekly Q&A with Jason Mastromatteo 09:54 Welcome to Tuesday My Amazon Guy podcast11:06 Viewing the search volume history of a particular product13:14 Strike through sale price15:02 How to make links open in Amazon app16:12 Best strategy for variations PPC20:01 Recommended multi-channel listing software21:16 How to speed up the trademark registration process23:23 Sourcing a new design, changing photos, and using the same listing26:02 FBA channels have stopped selling particular goods27:35 What is against terms of service?27:53 Do contributions to an FBA listing take precedence over an MFN listing?30:17 Spending PPC on a keyword with high ranking31:05 Is changing the products go against the terms of service?32:22 The best way to get a listing reinstated35:53 Seller Support provided a very vague answer36:43 Writing off the inventory on yearly taxes38:00 Starting to vine a brand new product when it has available units39:31 Format of an Amazon link41:38 Listing as an FBA in all countries and getting fulfilled by own FBA country42:31 The best way to manage a PPC campaign in Europe43:59 Seller has 20 different parent SKUs with variations and keywords are overlapping 46:28 Seller added "kids" to his listing but it's not a toy47:33 "Off-white" got seller's listing removed for brand name IP47:52 Deleting the listing first before uploading a flat file48:15 What does "Your product is under a specific GI" mean?49:37 How to get clients for Amazon enhanced brand content service50:38 Adding new designs on a listing that's doing well53:07 Amazon keeps breaking up seller's shipments to different fulfillment centers54:41Amazon added bullet points to a seller's listing56:58 Fix stranded inventory gives the reason for "Restricted ASIN"58:22 How to merge all child ASIN reviews 58:58 New product's ship window was 30 days instead of just 2 days1:01:03 Seller got a generic "You cannot sell restricted products" response from Amazon1:01:43 Targeting all variations in auto campaign1:03:01 Seller got an error message "An error occurred when we tried to process your request."1:04:11 MAG SchoolRead nearly 100 testimonials about My Amazon Guy at https://myamazonguy.com/testimonials/Watch the most popular Amazon Tutorial playlists at https://myamazonguy.com/amazon-seller-fba-tutorials-guides-videos/Support the show

Are you frustrated with Amazon Seller Support? Let's face it… right now, support is one of the most common complaints amongst Amazon sellers. If Amazon support is not living up to your expectations, then you need to listen to my conversation with John Cavendish, from Amazon seller support.  We talk about how to get the most out of Amazon seller support and finally get the help you need. Connect with John Seller Candy https://www.linkedin.com/in/thejohncavendish/   Connect with Kevin Facebook Group Instagram LinkedIn   ___________________________________________________________ Want to build your own international selling empire on Amazon? Sign up for the Global Selling Class to learn how (and ways to avoid costly and time-consuming pitfalls) - http://GlobalProfitClass.com

Vanessa Hung was first to see this https://www.linkedin.com/posts/vanessaamazonproblemsolver_amazon-amazonseller-amazonsellercentral-activity-6907391488129695745-mcx2#shortsJoin our Channel to get early access and say thanks to Steven Pope for putting out all the content: https://www.youtube.com/channel/UClUSEsDS2sdgNJfCcCM_5Uw/joinAbout Steven Pope: Steven is the founder of My Amazon Guy. He started his career as a TV reporter in Idaho, then was an eCommerce Director for 10 years for brands ranging from Gold & Silver Coins to Women's Plus Size Clothing. Steven then created My Amazon Guy, a 175+ employee agency that focuses on growing traffic and sales on Amazon.  Steven not only owns MAG but also My Refund Guy, 2 Amazon Brands: Momstir & Age of Sage, and a Holster company HOLSTIT. Steven has more than 900 tutorial videos on YouTube showing how to handle ANY problem faced on Amazon and has interviewed every major player in the Amazon space on his podcast.LinkedIn // Degrees: MBA and BS In Communications. Amazon Advertising Sponsored Ads Accredited.About My Amazon Guy: An 160+ client full-service Amazon Agency in Atlanta, Georgia. We growth hack sales through traffic and conversion improvements. PPC, SEO, Design, Catalog Merchandising, and more all in-house. My Amazon Guy Podcast and Videos: Podcast.MyAmazonGuy.comYouTube.com/MyAmazonGuyWebsite: MyAmazonGuy.comOther Social Media links:https://www.facebook.com/myamazonguys/https://www.linkedin.com/company/my-amazon-guyhttps://twitter.com/myamazonguy✅Get 50% off First Month with Helium 10 https://bit.ly/3z1sijm✅ Order a Trademark from My Amazon Guy for $825 and get your brand registry on Amazon in under 7 days. Order here: https://myamazonguy.com/trademark-services/✅ A+ Enhanced Brand Content https://myamazonguy.com/amazon-enhanced-brand-a-plus-content/✅ Beginner Tutorial Playlist: https://www.youtube.com/playlist?list=PLDkvNlz8yl_bC5ERcdJm9mu_MLSTyl3e_✅ Coaching on Demand (Same day Appointments Available): https://myamazonguy.com/book-a-coaching-call/#amazonselling #amazonseller #amazonfba #myamazonguy

00:00 Amazon FBA Weekly Q&A10:30 Currently 46% of our revenue comes from PPC, and our TACOS is 20%, is that healthy?11:51 We are thinking about bundling our SKUs together as a starter kit, is that something you'd advise?13:01 Our restocking limit increased significantly in the past few weeks, do you think it's here to stay?14:10 I set my FBA returns settings as "dispose" is there a chance that AMZ refurbish them?14:28 I lost my BSR back in 2020, are there any cons to losing BSR?15:42 To change product title via flat file upload, do I close and delete listing for 24hrs?17:46 What is the difference between Brand Registry and Project Zero?19:17 Do Posts index in search?20:18 Do you have an SOP for working (euphemism) w Seller Support either through email or phone?21:37 When trying to make Sponsored Brand video Ad for my newly launched product, I can't find it to add it.22:13 How many images need to be designed for the store?22:45 Launching a new product in a seasonal market 100 clicks and 1 sale. Wait or should lower the price w/c is already low.23:19 When doing Sponsored Display campaign, w/c has better results, optimizing for impressions or conversion?23:53 How to get the new release badge?24:20 If other competitors are copying our actual product, images, and copy, what can we do about it?26:03 New product launch, what variable to consider when deciding standalone listing vs variation?30:47 Indexing for 1700 organic KW and 2800 sponsored KW, running at 11% TACOS overall31:58 Free PickFu test34:08 Are health benefit terms banned everywhere on the listing including bullets, A+, alt text, etc?35:04 You had previously mentioned that AMZ attribution tags do not track purchases from FB ads37:54 Live PickFu test: B097TV3HHC vs B094FTT67V43:46 How the Ukraine-Russia war affects our US AMZ businesses45:57 In A+ content and product inserts, is it beneficial to say that we're a Canadian company?46:49 Same product different sizing, is it better to have separate listings?47:12 I've been experiencing more "Product performance/quality is not up to my expectations" returns. NCX at 10%. 49:41 My item sells for greater than $50. I heard that electronics have return rates of up to 20%.49:54 Can you have trademarked brand names in Alt text in A+?50:54 Can I sell the same product under 2 different brands?53:08 How much of the backend search terms be for words that already are in the title and bullets vs having it be for completely unique words not on the live page?55:51 PickFu test results58:34 Should Alt text in A+ content be treated like the backend search term field?59:18 What's your advice if I can see running out of stock, is it better to put my account on vacation or inactive, is it the same thing?59:48 If I have 2 KW running at an 8% and 13% ACOS, what should be the strategy to raise the bid w/o messing w/ the ACOS too much?1:01:13 My bid is 1.65 but the CPC for this week is at 1.04. Kind of confused on how to maximize the spend because I know I'm missing out somewhere.1:02:11 My team wants to wait until we get our new brand videos from the creative team though we currently have some premade ok looking videos, should I keep pushing to get those videos up in the meantime?1:02:48 The product AMZ is selling is different from what the listing is and what we FBA. Amazon VC is underselling me on my listings. 1:03:51 Heard you mention trying 1 campaign w/ a $100 budget, w/ multiple Ad groups ($0.05 bids) and a $1 Ad group budget, Automatic targeting. 1:05:26 Once a good performing KW is isolated out from an auto campaign and placed into its own campaign1:05:53 Do you suggest adding more than 1 video on the product page?Support the show (https://www.paypal.com/paypalme/myamazonguy)

Today I am joined by Anthony Lee and McClain Warren to talk about the Canonical URL making changes outside of Seller Support and the loopholes with ToS. The ToS presents some interesting factors and depends on how you read it. If you compare what is written for US vs CA you will begin to understand some of the challenges pertaining to actual / perceived manipulator. We also chat about active and passive voice when it comes to copy. ___________________________________________________ Grab Tickets for Seller Sessions Live Brought to you by Thrasio on May 7, 2022 Featuring: Ivelin Demirov, Tim Jordan, Destaney Wishon, Adam Heist and many more Hosted by: Danny McMillan, Sharon Even, and Izabela Hamilton Grab Tickets at: https://live.sellersessions.com/ Conference tickets include the “Afterparty brought to you by BetterAMS and Clear Ads”. Purchase tickets to the VIP Dinner “brought to you by Avask” https://live.sellersessions.com/ Big Thank you to our sponsors: Seller Sessions Live in brought to you by Thrasio (May 7) The VIP is brought to you by Avask (May 6) Afterparty is brought to you by BetterAMS and Clear Ads (May 7) Thank you to Perpetua, YLT Translations, SellersAlley & Pinformative ___________________________________________________ Grab tickets for Branded By Women Live brought to you by Branded. Hosted by: Sharon Even and Izabela Hamilton Featuring Yael Cabilly, Melanie Shabangu, Olivia Jones, Amy Wees, Cassandra Craven, Jana Krekic, Michele Venton, Cara Sayer and Kata Phipps. Tickets: https://brandedbywomen.com/ Big Thank you to our sponsors: Branded, AVASK, Helium 10 and Multiplymii

00:00 Steven Pope Amazon FBA Weekly Q&A10:18 Updates on MAG website10:45 MAG PPC Jobs11:39 ASIN B09B4RFKZT, out of the adult category. They still won't let me advertise, saying the campaign is not compliant with Amazon Advertising's guidelines14:54 Recently seeing items showing up first in search with ''featured from our brands'' when it is clearly not amazons brand, for example, Hemp oil, how is that possible16:26 If I delete my ASIN in the UK marketplace, will that delete my listing in the US marketplace for the same ASIN17:29 How do I find every single KW and product targeting that I never used in a giant list? Which report will contain that18:40 We have a lot of KW and product targeting. How do you make sure you don't duplicate them when I build new campaigns when I optimize20:09 Is there a way to track w/c KWs and products a competitor is advertising on, and how much they are bidding? As well as their Ad spend to total sales ratio22:24 How long should it take for increasing the indexing for organic KWs once we do the A+ and backend23:41 What's one thing you're going to start, stop, continue doing in 2022 for your company26:27 Is there any way you will recommend to structure the images on the detail page, main+lifestyle+infographic or it will depend on the category and a product29:57 Is it possible to have reviews removed that are "Not a verified purchase"31:30 Should you get design patents on new products? Do most sellers sell w/o patents33:07 Do you create a new campaign every time you optimize PPC and throw all the profitable KWs/product targeting in them33:57 Customer always orders our product “A” via FBA. Now ordered product “B” by mistake. Returned product “B” and indicated she received the wrong item. AMZ gave us an NCX hit35:34 Sending a new product to AMZ in polybag no box, the product consists of several parts sold as Set (decoration paper for parties), So how Amazon will calculate FBA fees, storage fees for it36:59 What is the best way to protect my NEW product idea and design from someone to copy it and sell it on AMZ. I already have a trademark for it38:10​ If I will stop selling a variation of a product for a year is it better to "close" that ASIN or leave it in "inactive out of stock" status38:37 Can H10 ask for reviews from customers just like jungle scout38:53 Have you ever heard of Seller Support saying that they are not accepting applications when the category - backpacks - isn't gated or restricted39:45 I am launching a new product in a seasonal KW like the Mother's day gift. What's your advice and how can I control my TACOS in order not to take away all the profits my profit margin is 40%40:30 TIP OF THE DAY42:26 is AMZ all about good converting offer and proper ppcseo push for traffic43:10 Can we still put a customer satisfaction or full money back bullet point in our listing44:14 Link for TM filing44:24 What about the thickness/height, some units are thicker than others inside the polybag46:10 Can I register for US brand registry using UK pending TM46:49 What's the average conversion you expect to get when you launch a product w/ 0 reviews47:34 W/c email address (domain) should I be using when filing for a TM, brand, or company domain48:10 What can you do if suddenly your very first review is 3 stars or below48:18 How can we find clients48:49 Is it true to say that organic traffic converts better than PPC traffic49:46 Should I do AMZ live videos from my AMZ influencer account or from my AMZ brand account50:01 How do you deal w/ the PPC of low-profit margin products - like no space for a decent TACOSSupport the show (https://www.paypal.com/paypalme/myamazonguy)

In this episode I will cover the quickest way to get your account reinstated after it has been hacked by a third party. One of the downsides of being locked out of your own account, is the inability to directly contact the Seller Support team. I will cover what happens on multiple hacks whereby you recover the account and lost it again and the protocol to follow.

On this episode, we discuss the common Amazon seller support issues, the best tips for contacting seller support, and whether seller support is the best/only option with Amazon issues. On today's Lunch with Norm we have two special guests joining us. Marketing professional graduated from The Ohio State University, Talal is an experienced growth hacker and eCommerce professional skilled in Advertising, digital marketing, and social media. Vanessa is the founder of Online Sellers Solutions, a service that helps sellers solve their Amazon problems, born from the passion to solve problems and the excitement from the unsexy part of Amazon. Learn the best way to navigate the sometimes tricky Amazon Support. This episode is brought to you by Global Wired Advisors Global Wired Advisors is a leading Digital Investment Bank focused on optimizing the business sale process. Our approach combines decades of merger and acquisition experience with online and e-commerce expertise to increase the transactional value of your greatest asset. Maximizing the value of your company in a business sale is achieved through the full expression of its future potential. Choosing the right representation to provide this vision to the right buyer, means putting your future in focus. For More information visit https://globalwiredadvisors.com/ This episode is also brought to you by Sellerise. Take a deep dive into your business processes to make data-driven decisions and outperform the competition in an innovative way. Sellerise is a comprehensive solution for your everyday business needs with innovative tools like the PPC Dashboard, Smart Alerts, Review Requester, and Keyword Tracker. Everything you need to grow and scale your business is just one click away. Stand out from the crowd and conduct business whenever, wherever. Innovate your effort and work smarter, not harder. The difference is amazing. Sellerise is for professionals at every level of the business journey. Simply select the capabilities that best fit your needs. Visit https://www.sellerise.com This episode is brought to you by Zee Are you a private label seller looking to expand into larger markets internationally or need an experienced  import partner to keep growing? Zee makes selling your Amazon products abroad easy with excellent import knowledge, door-to-door solutions, customer service and scalability. Streamline your import process with Zee today to increase profit margins and continue to scale. Ready to expand your ecomm empire and take your Amazon FBA Business global? Visit https://zee.co to learn more! This episode is also brought to you by .CLUB Domains .CLUB is the most used new top-level domain name and the perfect web address for your membership or subscription-based startup or business. Why? Because your customers are your CLUB! Grow your business with a domain name that instantly means membership and subscriptions. There are a lot of great domain name choices today, but if your business is about building a community of members around a product or service, there's no better URL than YourName.club. With 1.3 million registrations worldwide, there are already thousands of e-commerce sites using .CLUB. - great subscription businesses like Soap.club, Firstleaf.club and Coffee.club. You too can join the .CLUB today. Visit https://www.get.club. On today's show we have Vanessa Hung and Talal Asad - 2 incredible Amazon experts. They will be talking about the most common reason sellers reach for seller support help, what changes sellers should make to their listing during this time of the year, and best tips for contacting seller support. Vanessa is the founder of Online Sellers Solutions, a service that helps sellers solve their amazon problems. Talal is an experienced growth hacker and eCommerce professional skilled in Advertising and Digital Marketing. This episode is brought to you by Global Wired Advisors, Sellerise, Zee & .CLUB Domains.

Everyone is well aware of the new Code Of Conduct but what is Amazon's take on it at Seller Support? This is the topic of today's show along with context to code of conduct in different countries. How these are mixed from percieved violations to more concrete verbige in the US.   I will also round up some other news from inside that may impact including; keyword stuffing titles, Trademarks, Brand Registry and more.

Overview There are a number of common Seller Central issues that Amazon sellers experience and dealing with Seller Support can be time-consuming. Working with an agency to help resolve these issues can help expedite the troubleshooting process, but there are a few things you can try on your own before asking for professional assistance. In today's episode, John Cavendish from Seller Candy joins us to talk through troubleshooting issues when selling on Amazon. Key Items Covered:Major issues that arise when selling on Amazon Ways to resolve listing suspensions Tips for cutting through Amazon's automated responses About John Cavendish John has a vast amount of experience owning and overseeing millions in sales on Amazon. This experience and managing his own brand led him to start a full-service Amazon agency, becoming a premier Amazon channel management provider for brands to scale fast while building a supportive team. John's deep understanding of the Amazon seller experience and platform led to developing Seller Candy's concept, providing the expert Virtual Assistant experience delivered as a service. How to connect with John:Agency website: Seller Candy www.sellercandy.com LinkedIn: https://www.linkedin.com/in/thejohncavendish/ Facebook: https://www.facebook.com/jgcuk Instagram: https://www.instagram.com/thejohncavendish/ Episode Highlights: About Seller Candy [01:57] Major issues to look out for as an Amazon seller [04:01] Reasons for listing suspensions [05:01] Ways to resolve listing suspensions [07:00] Common issues sellers are facing today [08:50] Tips for cutting through Amazon's automated responses [11:34] How to build a virtual team as a seller [13:18] Upcoming challenges for selling on Amazon [17:13]

In this episode we again go inside Seller Support and discuss the ongoing changes. Today we cover negative feedback removal, a new “Inbound Performance” dashboard that is currently in beta but is used to manage inventory work flow much better. Changes to defaults in shipping templates which could catch some sellers blind sided. Mandatory fields for video encoding to avoid suppression and ASIN suppressions on no buyable offers with no path to reinstatement.

How do you deal with Amazon Seller Support? In this episode, I will dive into the best way to deal with Amazon support. Keynote: it isn't through the chat feature!     

Today's show I cover some of the keypoints from Seller Sessions Live in London, the launch of SellerPoll and adressing an article published on agrregators. Also, IRX in Birmingham along with a VIP Dinner for sellers sponsored by Pepetua and Fortunet. I also discuss the latest news from Inside Amazon Support with some key info on leadtime with carriers and shipping. As always, thank you for your continued support of the podcast.

Again, we return with news from within the vault that is Amazon's Seller Support. We cover Stock Limits and adjustments, claiming Overage Fees & what to expect from the Amazon Exclusive Program and more…

*** Remaining tickets for Seller Sessions Live*** eventbrite.co.uk/.../seller-sessions-live-in... Suspensions / Reactivations, Sponsored Products, Mandatory Flat File Attributes and much more coming today from my source inside of Seller Support.

Lots going inside of Seller Support this week. Amazon are doing clawbacks on sellers abusing shipping on weight / dimension, DSP and updates on Product Titles and much more...

In this short episode I will cover a series of announcements coming to sellers and associates that are coming down the pipe we should all be aware of. From PPC updates in Campaign Manager, lending to sellers in specific territories, phone support, Kindle and much more…

In part three in the Inside Amazon series we will take a look at Yanked ASIN's. A breakdown on why these happen and what the support teams do to help the seller remedy the issues. We also take a look at Brand Protection including associate tools and auto detection of infringement and auto reinstatement.

In part two of our series of Inside Seller Support whereby I interview an Amazon Associate, we breakdown the Captive Team, how it works and what it actually is. There is a version of the Captive Team externally (masterminds etc) but it is known as something else completely, internally. I breakdown step by step what to do in order to reach the actual IIDP team. We will also cover some announcements, a clearer picture on how tickets are distributed on a keyword level via the AI software and more...

This morning I interviewed a Seller Support rep; off the record. We were going to do a full interview with no camera feed and scramble the voice but it made more sense to write up my notes and walk everyone through it. We talk about onboarding, training, time allocated for each support ticket, support frustrations dealing with sellers laziness on not using the search bar and how we can communicate better to get the results we are looking for. Are you tired of raising a ticket, the support person does not read your message and sends you back a bit cut and paste? Yeah, we will talk about that too!

Whether you've just started selling on Amazon or you've been doing so for a few years, you are likely to have some questions about how the Amazon landscape has changed in recent times. In today's episode, we go deep on that topic and give you some valuable tips to navigate the changed selling environment to get the most out of it. We confirm that things are, in fact, both easier and harder than they were five years ago. In this episode, we dive into some of the new challenges we all experience today on Amazon and how we have dealt with them. These challenges include new brand restrictions, proving that you're a reliable seller, building up a history of seller metrics, and even sub-category restrictions. We move on to a chat about getting ungated for restricted categories (or sub-categories), and we talk about the relationship between IPI scores and limitations on inventory and warehouse. Next, we touch on the accessibility of Seller Support and offer a free resource for how to best go about getting the help you need. We talk about the impact of retail arbitrage sourcing apps and how digital tools have changed the game. Lastly, we define mindset as the difference-maker and urge listeners to look at both the positives and the negatives of these changes to carve out the best possible way forward. We hope you join us for a jam-packed episode today.

Today we gathered the Pilothouse Amazon team to talk Amazon Prime Day preparation. What should you do today, what you should have done a month ago, and what you can do on Prime Day itself to maximize your results. Stick around for an update on the Facebook Amazon Bridge and our spicy takes on Amazon's system for sellers.

Ben was one pf Thrasio's first European buys and he's now supporting brands looking to exit.In this episode we discuss:2 clinical things you need in place to maximise your value when sellingWhy planning to sell should be your immediate thought, never "I must sell"Why it's important not to be responsible for everything in your businessCrying to Seller Support at 3amOptions available to you when sellingWhy many brand owners get a fraction of their actual value when working directly with aggregatorsYou can find Ben on LinkedIn here and his Ecom Brokers site is here.

En este episodio de BrosEmprenden, estaremos conversando Padrino y César Jiménez acerca de temas con mucha polémica con Seller Central y Seller Support.Cómo hacer ungate en Amazon México y esto te puede abrir las puertas para poder hacer ungate en Amazon Estados Unidos. Te ofrecemos un listado de auto-ungate en diferentes categorías, solo regalanos un pago de $800 dolares (lol), share para llegar a más personas.Qué opinamos de TOS - Terms of Service de Amazon, ¿tú crees que son necesarios?Las reglas están escritas, solo debes seguirlas y respetar el marketplace, siÚnete a nuestro telegram https://t.me/brosemprendenPrueba amazon Prime https://amzn.to/3grmJDYUna de las herramientas más poderosas para vender en Amazon es Helium 10 (50% de descuento en tu primer mes https://bit.ly/2RdhZrf) aunque el Padrino use JS.Cómo hacer ungate en Amazon

In this Podcast today, I will discuss the company Amazon! Listen to the podcast for details! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/thressa-sweat/support

Having trouble getting your changes to go through on Amazon?  Making changes to product detail pages seems like it should be an easy process.  However, depending on the history of an ASIN and if it was created on Vendor Central or Seller Central sometimes it can be difficult getting changes to process on product detail pages for Amazon.   In this episode, Nate and Robyn discuss some of the common pitfalls that can cause changes to not be processed correctly on Amazon. Are You Using Flat Files? Many times people attempting to make changes to a listing on Amazon will try to do so through the interface on Amazon.  While it is easier to access the data via Seller Central, we find that oftentimes that listing changes made through the interface take additional tickets and can take a significantly larger amount of effort to get changes made. We recommend that whenever possible you use flat files to upload changes to your Amazon product detail pages.  A flat file is just another way to say that you make your changes via upload with an Excel sheet or CSV document.  You have to download a template from the specific product category for the listings you are looking to create or update. We have a walkthrough of how to create flat files in our Amazon Listing Support Facebook Group. We have found that ASIN changes made with a flat-file are more likely to "stick" without having to submit additional tickets.  When a ticket to Seller Support is needed the knowledge level of the representatives that handle the flat-file uploads seems to be more skilled at helping walk you through what needs to happen to make listing changes. Is Brand Registry the reason your changes aren't being made? One of the benefits of Brand Registry for brands is that it is supposed to lock down the content of a listing to prevent third-party sellers from making changes to the listing.   In the podcast, we give some tips, like potentially sending a prepared flat file to the brand owner if you are a reseller to assist you in making those changes.  We have found that if there is significant evidence a listing is incorrect it is still possible to get Seller Support to help you in making changes to product detail pages. Other Potential Issues- ASIN Authority and Retail Contributions In the recording, Nate and Robyn also outline some other common issues such as ASIN authority and retail contributions.  When working with clients retail contributions can slow down the timeline for listing optimization significantly.   Retail contributions are when the listing was created or edited on the Vendor Central platform.  If this was the case for your listing and you still have access to Vendor Central we recommend that you make your listing changes in Vendor Central, even if you are planning to sell your inventory on Seller Central. If you are a hybrid seller (selling on both Seller Central and Vendor Central) we recommend that you create new SKUs you intend to sell on Seller Central on the Seller Central platform to make sure you are easily about to edit those listings going forward.     Looking for support, training, or someone to handle your Amazon channel sales for you? Contact us at MarketplaceBlueprint.com for more information. We have case studies of our work with a variety of Amazon accounts on both Amazon Vendor Central and Seller Central.  You can also visit our Marketplace Blueprint Blog and schedule an appointment with Robyn. 

If you have a problem or query with your Amazon business, you probably dread trying to get a response and solution from Amazon Seller Support. You may have a small issue or a significant one, but in either case, it is frustrating when Seller Central doesn't understand your needs. When it's crucial to your business, you have to use the right tactics to get the response you need in the shortest amount of time.   Today, we share the premise of how the squeaky wheel gets the grease and how to get the results you want from Amazon Seller Support. We highlight which communication methods work best and express why it is vital to be direct and transparent in your communications. We also share how to speak to a “captive” and highlight why it is in your favor to keep your emotions and jargon out of the conversations.   “The more consistent you are with your communication, the more consistent they are in getting back to you.” - Amy Feierman     This week on the Amazon Files:   How to draft an email to Seller Support. Why it's vital to have consistent and persistent communication. Why you should email before you call. What a "captive" is and how to contact one. Why it is vital to respond carefully to the performance team. Keeping your emotions out of communications. Why it's best not to use jargon when speaking to Seller Support.    Resources:   Amazon Seller Central    Smash Your Amazon Competition, Double Your Income! Are you tired of going from store to store to look for inventory just to see other sellers offer it a few months later? Do you want to smash your competition and double your Amazon sales this year? Double your sales without the unnecessary cashout! We're going to share with you the strategies we used to reach the six-figure business we're currently running through wholesale bundles. If you're serious about growing your business, go to www.MommyIncome.com/wholesalebundles.   Grow Your Amazon Business! Thanks for tuning into this week's episode of The Amazon Files, the show to help Amazon seller along their business journey one step at a time with your hosts and Amazon experts, Amy Feierman and Kristin Ostrander. If you enjoyed this episode, head over to Apple Podcasts, subscribe to the show and leave us your honest review. Don't forget to share your favorite episodes with your friends on social media! Use the codeword SellerCentral to join us on Facebook. Each week we host a live discussion on how to grow your Amazon business. Don't forget to check out our website and subscribe to our mailing list for even more resources.

In this episode we bring back ChrisMcCabe to discuss only that back be termed as Content Jacking whereby sellers on the platform are trashing other sellers listing to gain competitive advantage putting Seller Support and the Catalogue team under pressure...Make sure you tune in!

In this episode Danny is joined by Steve Simonson to discuss a new service offered by Amazon to us the Sellers. Find out if the price tag offers true value...

Liran comes back to the show to chew the fat on Seller Support and how painful the process can be and what can be done in the future.

Recently my second Amazon account had me locked out of my account, here are some ways to prevent that if your domain name expires or Amazon delete an email of your account. Have multiple Gmail accounts that cannot be locked out as a backup. Be prepared to deal with Seller Support until it's fixed. Keep watching listings to make sure they are not inactive.   Check out Fetcher with the link below www.fbaallstars.com/fetcher New to the Podcast? Check out our Get Started page here to go faster growing your Amazon business! Need Help Growing Your Brand? Today's Sponsor GlobalAMZ helps consumer brands scale and expand on Amazon, at home and internationally to build your brand big time without the work. The post How to Avoid Getting Locked out of your Amazon Account ALL-148 appeared first on FBA Allstars.

  Brian Johnson of Sponsored Products Academy Today we have Brian Johnson of Sponsored Product Academy (& PPC Scope) to talk to us about PPC and the REAL reason for the  end of Amazon incentivized reviews. This is a guy that has been in ecommerce industry for years. He started out selling banking equipment on eBay for seven years before a friend pulled him into Amazon. He began launching his own private label products. This was about three years ago when Amazing Selling Machine launched. Soon after that he got in touch with a large company that was struggling on the Amazon platform and needed help. Brian slowly shifted into doing more consulting work once he saw the demand there. He found that the greatest need came down to visibility. He needed to do more marketing which meant Pay-per-click Amazon ads. Once he began researching Amazon PPC, he found that there simply wasn’t enough information out there. He decided he had to teach himself. Like many entrepreneurs, his success came about solving the problems he faced. End of Amazon Incentivized Reviews In October of 2016, Amazon announced the end of Amazon incentivized reviews. Sellers could no longer give products away in exchanged for a review. This was a major change because, until that point, incentivized reviews was the biggest ways for Amazon sellers to launch new products. In their press release, Amazon cited the reasons as wanting to improve the user experience. Which makes sense because so many reviews were fake. This started a bit of a frenzy among Amazon sellers. No one really knew where to go from there. It soon became clear that the best way forward was to focus on Amazon PPC. Sellers began to turn their attention, and their sole attention, to Amazon ads in order to drive traffic. It didn’t take long for Amazon PPC costs to begin to rise. Brian did some research and realized that the cost increase began about a week after Amazon’s announcement. It became quite clear that this was the new norm and not simply temporary spike. Amazon sellers began seeing advertising costs increased by as much as 5-10%. For Free video training from Brian, click on the video image below: Amazon’s Benefit It may have not been Amazon’s main intention for the end of Amazon incentivized reviews, but they did see a major increase in profit because of it. In the course of his research Brian saw that you were still able to use Amazon Vine. This is Amazon’s programme for paid reviews. Instead of using a third party option, you could pay to use Amazon’s program which starts at $2500 a product. Brain also found that Amazon makes a lot of money from PPC. Over a billions dollars a year. With PPC costs rising by 5-10%, that’s a lot of money Amazon made by eliminating Amazon incentivized reviews. How to Sell in a Post-Incentivized Review World You don’t want to get swept up in the Amazon PPC craze. Everyone is moving to PPC, they are flooding the market, and driving up costs. You need to figure out how to sell in a 2017 Amazon. Don’t Do List Don’t listen to seller support. One of the biggest mistakes Brian is seeing is following the wrong advice. They call up Seller Support which tells them to run one campaign and increase their bid. These reps are not trained property and they simply give bad advice. They don’t understand how the platform works. This works well for Amazon. They make more money and can quickly clear out their support tickets. It doesn’t work well for sellers that can afford to waste a lot of money by throwing it away in Amazon ads. Click here for video training on this. Best Practices Amazon PPC is a complex system. There is not one size fits all. Each product is different. They have different customers, different click through rates, so you have to run a solid PPC campaign. Not only does Amazon look at your products, but they also look at the customers. Sometimes they will show your ads to audiences that are related to your prod...

When dealing with a huge platform like Amazon you've got to expect that there will be places where confusion sets in. This episode is an example of that very thing. Karon Thackston is with us today to help us understand the new items within the Amazon terms of service. Not everything is coordinated and not everything makes sense but if you learn how to operate within the Amazon guidelines your products were ranked better and your sales will increase. Karon Is here to help us navigate the changes and make sense out of all of it. Amazon says you should make sure your title is less than 200 characters. Period. The rules have changed many times over the years but now Amazon has a new guideline when it comes to the length of your product title. 200 words is the new limit and you have to be careful because the back end will not stop you from putting in more characters. But if you do you could be subject to a suppressed listing or even worse, Amazon could change the title for you and not allow you to change it back to something of your choosing. You've got to hear this one to believe it, and you can hear it on this episode of The Amazing seller. Be sure to watch the Amazon style guide for what is allowed. Nothing else. You can take a few minutes to click around the Amazon website and find conflicting guidelines for how you should list your products on their platform. But today's guest, Karen Paxton believes that you should only pay attention to the Amazon style guide when you are trying to conform your listing to the Amazon standards. The things Karon shares on this episode are from the Amazon style guide and as you will see, are not all that simple. But Karon is a pro and can help you navigate it more simply, so be sure you listen. Why you should contact seller support over and over when you have issues. If you run into issues with any of your product listings and need to contact Seller Support it is likely that you will run into a support agent who doesn't know the facts of how Amazon runs. Why would we say that? Because it's absolutely true. You can call Seller Support and talked to two or three different agents and get two or three different answers to your questions. That's why our guest today, Karon Thackston,  recommend that you continue to call Seller Support until you get help with the things that you need. Eventually you will be able to talk to supervisor and get things straightened out. You should be careful with those search term fields from now on.   It wasn't too long ago that Amazon increased the number of Search terms you could enter in the search type fields in your product back end feels. But now they have come out saying that the search term fields don't really need to be used at all as long as your keywords are included in your description and bullet points. But Karon Thackston doesn't believe you will be penalized if you leave words in the search term fields, and is not recommending that any more experienced sellers go through their listings to remove them. You can hear the entire fiasco on this episode of The Amazing Seller. OUTLINE OF THIS EPISODE OF THE AMAZING SELLER [0:03] Scott’s introduction to this episode with Karon. [5:00] Karon’s summary of what she’s covering for you today. [8:15] Another reason to build a platform of your own off Amazon. [9:56] The issue of title suppression (titles over 200 characters). [13:45] Why you should contact seller support if your backend doesn’t reflect the 200 character limit. [20:40] The new guidelines for search terms to optimize your listings. [25:40] Is any aspect of the product listing weighted more than anything else? [27:33] Scott’s recent keyword test. [29:04] Amazon’s latest guidelines for keywords (to kill keyword spam?). [34:34] And Amazon still says you should not use commas in keyword fields. [38:02] What Karon recommends to sellers who have been around a while. [41:14] The importance of split testing to ensure what’s truly working. [44:05] Do not use competitive product names in your listing anywhere. [50:08] Overly long content in the description, etc. is not advised either. [51:02] Taking account of common abbreviations and plurals in descriptors. RESOURCES MENTIONED ON THIS EPISODE www.TheAmazingSeller.com/86 and www.TheAmazingSeller.com/155 - Karon’s previous epsiodes The Amazon Style Guide www.Splitly.com www.TheAmazingSeller.com/optimize

There’s a ton of noise going on lately about hijacked product listings. It sounds pretty scary, and in some ways it could be if you don’t know how to stop it, but as always Scott’s got some great, simple, actionable advice for you as to how you can protect yourself from your products being hijacked. Don’t let it rattle you. You CAN take practical steps to safeguard your product listings from hijackers… now there’s no guarantee all of this will prevent your product from being hijacked, but it will definitely make it much, much harder for it to occur. Listen to this episode of The Amazing Seller to hear all the details. What is a “hijacked” product on Amazon? You’ve done the research to find and purchase your first product. You’ve listed it on Amazon. You’ve got it labeled as your unique brand. Then suddenly you no longer have ownership or control of the “buy box” on your own listing! Somebody has taken over your listing by sending products to Amazon that they “say” are identical to yours… but they CAN’T be. You’re the only one selling your products. You had them created just for you! Do you see the problem? Your sales will be impacted if you don’t do something to remove the hijacker’s products from your listing. How do you do it? That’s what this episode is all about so be sure to listen. The first steps to un-hijacking your product listing. What Scott recommends you do as the very first step if you see that your product has been hijacked is to send a “Cease and Desist” letter to the hijacker. It’s basically a legal-sounding, somewhat threatening letter warning the person of what could happen if they don’t stop positioning their product as yours. They are breaking the Amazon terms of service and could be kicked off the platform, so you’re using that possibility to motivate them to remove their product on their own. What exactly should you letter say? Scott reads an effective C&D letter verbatim on this episode, so make sure you put it on slow play and get every word! The importance of registering your brand. One of the things Amazon has put in place to help you safeguard your listings from hijackers is the “Brand Registry.” It’s a page on Amazon’s site where you can go to register yourself as the owner of your brand, give Amazon a lot of details, and set yourself in a very good defensive position should your products ever be hijacked. Scott recommends that every Amazon Private Label seller register their brand immediately, the minute they begin putting their products on the Amazon sales platform. Find out how on this episode of The Amazing Seller or by using the link to the Amazon Brand Registry included in the show notes. If your Amazon product is hijacked, buy one of the products they are selling. What? Why would you want to buy the product that’s posing as yours? Because when you contact Seller Support at Amazon they are going to ask you to document exactly why the product listed is not your product. That means you’ll need pictures of the product, detailed examples of how it is different from yours, and the overall ability to prove that it is not your product at all. So the minute you notice your product listing has been taken over, order one of the products. You’ll be that much ahead when it comes to rectifying the situation because you’ll be able to prove your product’s uniqueness sooner. Make sure your product is uniquely different, as soon as possible. It’s OK to put labels or stickers on your products to “brand” them when you first start selling on Amazon. But you can’t be satisfied with that. Stickers are too easy to fake. You want to do something unique that will make it much harder for a hijacker to create a fake of your product. Things like engraving, custom packaging, or combining your product with a related accessory that will be hard for the imposter to source, all those and more can help you set your product apart. Scott’s got other ideas too, so listen to the podcast to get all his thoughts. OUTLINE OF THIS INTERVIEW EPISODE OF THE AMAZING SELLER [0:05] Introduction to this episode on “hijacking” of products - a very vital issue! [1:24] An important milestone for TAS community member Nathan Young! [3:21] Scott’s big announcement: The FREE PRIVATE LABEL COURSE is ready! www.FreePrivateLabelCourse.com [6:00] What happens when your listing is hijacked: Scott’s experience. [11:00] Ways this can happen and things to be careful about. [14:35] How to register your brand. [15:32] Order a copy of the product that’s been placed on your listing. [17:00] How Amazon brand registry works and what you should include on it [19:00] The vital importance of having a domain name for your brand. [20:10] Why you need to have your own UPC code for the products. [21:15] The importance of differentiation (engraving, unique boxes, adding a separate component, etc.) [23:29] Sending a “Cease and Desist” letter. [25:00] Tips for dealing with Amazon seller support. [26:20] What the “Cease and Desist” letter should say…and why you should try it first. [29:10] Jeremy, A TAS Community member’s advice (see link below) [34:01] Advice to people who have not started selling on Amazon yet. LINKS MENTIONED IN THIS EPISODE Free Private Label Course - www.FreePrivateLabelCourse.com Amazon Brand Registry - https://sellercentral.amazon.com/gp/help/200955930 The TAS Facebook advice from Jeremy - https://www.facebook.com/groups/TAS.Private.Group/permalink/518908858277252/ Scott’s free workshop  - http://www.TheAmazingSeller.com/workshop www.TheAmazingSeller.com/FB - the TAS Facebook Community

I've finished my first week of sales and am ready (and excited!) to report the results of that first week.  Toward the end of that first 7 days (on day 6) was a special promotion Amazon ran called Prime Day where a ton of extra traffic poured over Amazon's website.  Even though I wasn't one of the deals being promoted by Amazon, I aimed to harness some of the extra traffic with my PPC campaigns. For the full transcript head to http://brandingblitz.com/10/ or see below. --- Hello again! I'm JR, and you're listening to episode 10 of the Branding Blitz!   That's right, we're in episode 10 of this podcast! This is still new – we're still at the very beginning of this story – but it feels like a pretty significant milestone to get to double digits. It might not seem like much, but sometimes you have to stop and appreciate those little steps that you take along the way to get to the big goals.   Man, has it been an exciting week here! There has been a ton of stuff going on both on a personally and with the business.   I hope this week has been exciting for your business as it has for mine... and perhaps less exciting for your personal life or at least hope you're dealing with a less stressful kind of excitement.   Trying to prepare for a cross country move when you feel this weak is not an fun kind of exciting. I have to say though, my wife has been a superhero with all of this doing the majority of the packing all while taking care of our daughter... and taking care of me too. Unfortunately, she's having to bear the brunt of it; because, in any given day, I generally spend an hour or so at most outside of my room, which we've got closed up to try to keep it as climate controlled as possible. I never thought I would actually miss doing household chores...   Anyway, in the midst of all this, it's been great to have some positive and encouraging things going on with this new business.   When I closed out episode 9, I had sold 2 units of my main product – that was day 1. Since I'm expecting this to be a gradual build-up of sales as I move up rankings, I was excited to start off with a baseline of 2 sales the first day.   That was a Friday. In my past experience, weekends have tended to do poorly for online sales. I don't know if that is true across the board or if it is niche specific. What I experience this first weekend could indicate this assumption is going to hold true, but I really don't have enough data to say for sure yet.   On Saturday I held steady with 2 sales and then Sunday I dropped to 1 sale – again, no big deal. Fluctuations like that are expected especially in this early stage and I didn't expect the weekend to be a big sales time to begin with.   Then Monday came and I sold 6 units. Not bad at all considering I'd sold 5 total the previous 3 days, and it made for a nice start for the week. I had a couple of people ordering multiple units – which was encouraging to see.   Tuesday, again I stayed fairly stable and sold 5 units which brought my total for the first 5 days up to 16 units. Having never launched a product before and knowing this wasn't a super high volume product I was super excited to be able to say I had had at least 1 sale each day so far – let alone to get up to 5-6 per day so fast.   This is when the anticipation really began to build for Wednesday. I've been seeing Amazon promoting Prime Day. I'd seen people mention it in a couple of Facebook groups. I don't have a TV in my room, but I've heard they were hammering it pretty hard with television commercials.But I'd really just been focused on getting my product launched. I hadn't put much thought into how it would effect me. To be honest, I think I really had tried not to get my hopes up and was expecting to maybe be selling 1-2 units per day and not really benefit from the traffic.   But when I saw that I was getting 5-6 sales a day, and realized that the PPC was converting well and would allow me to grab some of the extra traffic, I started to get excited... but I still wasn't really sure what to expect.   When I woke up on Wednesday, I think I had 4 sales already. By noon I had matched my best day so far with 6 sales.   I've noticed that I don't seem to normally get sales between about noon and 6pm. I'm guessing that's just a slow traffic time because it's between lunch time and the end of the work day.Sales did slow down during the afternoon on Wednesday, but they didn't stop completely, they kept on periodically ticking in.   They picked up again in the mid-evening, before slowing down again. They had slowed to what seemed like a complete stop at 15, but I had one late order come in at the end of the day and that's where I ended my first Prime Day with 16 units sold.   That felt like a pretty cool place to land because it was about 3 times what it looked like my average weekday starting out was going to be. AND even cooler was that it exactly doubled the total number of units I had sold up to that point. How cool is that to be able to say I doubled my total lifetime sales for that product in a single day! Honestly, I don't think it's unreasonable to expect this to become more of a normal day for this product over time, but it was pretty exhilarating to be able to sell that many units just 6 days in! I'll need to build up more organic search rankings before I regularly get that many sales in a day.   I had started selling in the middle of the day on Friday so it's possible I missed some morning sales, but if you count that as a full day that means I had one more day until I closed out my first week of selling this product. I was curious to see how extra bump received on Wednesday carried forward.   It's about 2 AM here in Oklahoma right now and I'm doing this because I can't sleep – but that also means it's just ticked over to Friday morning according to Amazon. I finished Thursday selling 5 more units of my main product.   I'm not sure if that means the sales yesterday didn't give me much more momentum, or if Thursdays are going to be a slower day, or if I just haven't seen the affect of the sales yesterday yet since they're still shipping out and my BSR is jumping around. My organic rankings probably haven't caught up yet either.   Anyway, it wasn't a bad day either way. It stayed on par with Monday and Tuesday. But something even more interesting happened today. I sold one of my secondary products. I launched the two other products along with this one. They went live at the same time, but I have done no PPC. In fact I haven't promoted them AT ALL. I wanted to really just focus on my main product at first before starting to promote those. I can't imagine they're ranking very well for anything in the search results, but apparently someone somewhere in North Carolina took the time to dig down to some bottom page of the search results and buy one of them. I know it's just one sale, but that has me pretty excited about the potential these secondary products may hold. Could they be more valuable products than I originally expected? I guess we'll find out in time...   So I closed out my first 7 days by selling 37 units of my main product and 1 unit of what I guess I'll call product 2A. I'll count that as a success for my first week for sure.   I've noticed a couple of interesting things in this first week.   I know the PPC sales reporting lags, but I was under the impression that it normally updated the sales from PPC when an order ships. But, if that is true I am getting some organic sales already. Amazon has shipped 30 units so far and my PPC report only accounts for 13 of them. So that's less than half of my orders accounted for. So either the PPC reports are even more delayed than I realized or I'm showing up in organic results more than I realized. I've peaked at some of the searches that I thought could be delivering some traffic, but I haven't honestly found anything major that I rank highly for. So maybe I just need to wait to see if my PPC report updates.   I've also been curious to see if people would order multiples of my main product, and it's great to see they already are. In fact, it seems fairly common. I am a little surprised how common it is because I already have over twice the quantity of my main competitor. But I already have several orders where people have purchased 2 or even 3 units. This shows that there may be some potential to add a variation with greater quantity that is a higher price but still cheaper than buying two of these. And I'd make more money off of one unit of those than two of these so everyone wins. I'd been considering doing that eventually anyway, but it's pretty cool to already have confirmation that this may be a good idea.. but the first priority is establishing the rankings for this product.   The other interesting and kind of frustrating thing is that over half of my inventory still isn't available for sale. It was delivered to Amazon's warehouse on July 6th. But it still hasn't been checked in. Both UPS and Amazon show it was delivered, so the box has been scanned in at their warehouse they just haven't processed it for some reason...   That box happens to have been the largest of the 3 shipments by quite a bit and accounts for 222 of the 400 units I sent in. Not to mention also over half of the secondary products as well. Obviously this hasn't been an issue yet, but it's a bit concerning so I chatted with Seller Support today and they said they'd put in a ticket to have it investigated.   Either way, I'm already thinking about my first inventory re-order. I don't want to feel like I have to log on and place an order ASAP when I get to Idaho. I'd like to have a bit of cushion and not have to worry too much about it. So I may try to place an order before I leave so it will get there a week or so after I do and I've got some flexibility in how quickly I get it to Amazon. Or of course if sales really pick up then I'll have it there and ready to get out right away!   Anyway, that's my first week. If you're selling on Amazon already, I'd love to hear about how your first week went. Even if you haven't gotten that far yet, what are your expectations? Fear? Excitement? Wherever you're at, leave me a comment under this post at brandingblitz.com/10 or shoot an email to jr@brandingblitz.com!   And if you have a question you'd like to ask, head over to brandingblitz.com/ask and drop me a line there!   If you've listened to previous episodes of this show, you probably already know I'm going to ask – have you subscribe yet? If not, why not head over to iTunes and subscribe to Branding Blitz right now? And while you're there, could you leave me a review? Just like a review on Amazon, iTunes uses the reviews to help guide people to quality content – and I'd love your feedback.     That's it for this show, I'll catch you next time on episode 11 of the Branding Blitz!