Compassion & Courage: Conversations in Healthcare

In this episode of Compassion and Courage, host Marcus Engel speaks with nurse Hannah Fowler about her journey into nursing, the realities of bedside care, and the importance of compassion in healthcare. Hannah shares her personal experiences as a patient and how they shaped her approach to nursing. She discusses her work in pediatric nursing, the challenges and joys of caring for children, and her involvement with Victory Junction, a camp for kids with chronic illnesses. The conversation emphasizes the significance of building relationships with patients and their families, and the profound impact of compassionate care. Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Learn more about Victory Junction: https://victoryjunction.orgLearn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More about Hannah Fowler, RN:I am Hannah Fowler. I have been a registered nurse for almost 3 years! I work in a Pediatric ICU as well as a pediatric doctor's office. I also love spending time a Victory Junction, a camp for children with chronic illnesses! Date: 6/2/2025 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 169 – The Heart of Nursing – With Hannah Fowler, RNkeywordsnursing, compassion, healthcare, pediatric nursing, patient care, personal stories, resilience, Victory Junction, healthcare communication, nursing journey

In this episode of Compassion and Courage, Marcus and David Norris discuss the transformative role of artificial intelligence (AI) in healthcare. They explore how AI can alleviate administrative burdens on healthcare professionals, enhance patient safety, and improve the overall quality of care. The conversation addresses common misconceptions about AI, emphasizing its role as a supportive tool rather than a replacement for human providers. David shares success stories demonstrating AI's positive impact on healthcare delivery and patient outcomes, highlighting the potential for AI to revolutionize the healthcare landscape. Key Moments00:00 – Introductions00:40 – AI and Technology08:30 – Benefits of Technology for Patients14:40 – Misconceptions of AI in Healthcare19:22 – Real Results of AI for Professionals25:25 – Affineon Promotions26:10 – David Norris “AI is going to make the most positive impact on healthcare that we have ever seen.”26:55 – Conclusion and Thank Yous Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with David on LinkedIn: https://www.linkedin.com/in/davidnorris430/Learn more about Affineon Health Inc.: https://www.affineon.comLearn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More about David Norris:Mr. Norris is senior executive with over 20 years of healthcare experience and a passion for improving our healthcare system. As a serial entrepreneur, he has founded and built companies multiple successful healthcare companies and most recently co-founded Affineon Health with AI Fund. He supports a number of charities, is on the board of a number of companies, loves dogs, and is a very active cyclist. Date: 5/19/2025 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 168 – AI: The Future of Compassionate Healthcare with David Norris

In this episode of Compassion and Courage, Marcus speaks with Susan Ryan, CEO of the Center for Innovation, about transforming elder care through compassion and person-centered practices. They discuss the importance of deinstitutionalizing care environments, teaching compassionate behaviors, and the impact of meaningful relationships on the well-being of both caregivers and care recipients. Susan shares inspiring real-world examples of how innovative models, like the greenhouse model, are changing the landscape of elder care, emphasizing the need for love and respect in all interactions.Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Connect with Marcus on LinkedIn: https://www.linkedin.com/in/susanryan2018/ Learn more about Marcus' Books: https://marcusengel.com/store/ Learn more about Center for Innovation: https://www.aginginnovation.org Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcastMore about Susan Ryan, RN, MA:Susan Ryan serves as CEO of the Center for Innovation, the non-profit organization of The Green House Project and Pioneer Network, leading the organization on its mission to fundamentally transform eldercare in America and around the world. As a member of the Green House team since 2008, Ryan has become an internationally recognized leader in long-term care reform – with a particular focus on the organization's vision for small-home eldercare campuses that provide person-directed alternatives to traditional nursing homes. At CFI, she works to create a future where every elder receives high-quality, person-directed living in the setting of their choice.Date: 5/5/2025 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 167 - The Joy of Knowing Another Person Deeply with Susan Ryankeywordselder care, compassionate communication, nursing, healthcare innovation, person-centered care, aging population, greenhouse model, meaningful relationships, caregiving, resilience

In this episode of Compassion and Courage, Marcus Engel talks about the release of his book The Other End of the Stethoscope on Audible! He shares this big announcement and the innovative use of AI for voice cloning, which allowed him to create an audiobook without the extensive time commitment typically required for someone with a visual impairment. Get your copy today! Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Learn more about Marcus' Audible: https://www.audible.com/author/Marcus-Engel/B003TOZJPUConnect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 4/21/2025Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: 166 – The Stethoscope Surprise

In this episode of Compassion and Courage, Marcus Engel speaks with Rachel Phelps, DNP, about her journey in nursing, the importance of compassionate communication, and the role of mentorship in healthcare. They discuss the integration of technology in nursing education, personal stories that shape their perspectives, and the significance of giving back to the community. Rachel shares her experiences as a nursing educator and the impact of her adopted son on her life, emphasizing the need for empathy and understanding in patient care. Key Moments00:00 – Introductions01:20 – Getting to know Rachel Phelps.06:00 – Rachels path through healthcare and witnessing compassion.10:31 – Reading lists and behind the nursing.15:40 – Rachel would like to remind the students that they can make a lasting impression.22:40 – “When life kicks you, let it kick you forward.”27:08 – Conclusion and Thank Yous Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Learn more about Marcus' Books: https://marcusengel.com/store/Learn more about Nurses Christian Fellowship: https://ncf-jcn.org/Learn more Samaritan's Purse: https://samaritanspurse.org/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More about Rachel Phelps:Rachel E. Phelps, DNP, MSN, RN, CNE®cl is an Assistant Professor and Simulation Director at High Point University's School of Nursing. With a Doctor of Nursing Practice in Nursing Administration and an Academic Nurse Educator concentration from Samford University, she is a dedicated educator and researcher specializing in cardiology, simulation, and interprofessional education. Dr. Phelps is a Certified Healthcare Simulation Educator and a Certified Academic Clinical Nurse Educator. Her professional experience spans intensive care, cardiac care, pediatrics, medical-surgical nursing, and nurse management. She is actively involved in professional organizations, including Sigma Theta Tau International and the Society for Simulation in Healthcare, and contributes to nursing scholarship through publications and conference presentations. Passionate about faith-based service, she engages in medical missions and volunteer work through Nurses Christian Fellowship and Samaritan's Purse. Date: 3/10/2025 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 165 – Meet Them Where They Are

164 – Finding an Abundant Mindset In this episode of Compassion and Courage, Marcus and Marvelyne discuss the concept of scarcity mindset and how to overcome it. They explore the importance of shifting to an abundant mindset, engaging in appreciative conversations, reducing social media consumption, the joy of giving, and learning from losses. The conversation emphasizes personal growth, self-awareness, and the power of connection in overcoming fear and limitations. Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Learn more about I'm Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBPConnect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 3/24/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: 164 – Finding an Abundant Mindset     Keywordsscarcity mindset, abundance, appreciative conversations, social media, giving, personal growth, overcoming fear, mindset shift, self-awareness, learning from failure

In this episode of Compassion and Courage, Marcus speaks with Ryan Sheridan, a physician assistant specializing in cardiothoracic surgery. They discuss Ryan's journey into the medical field, the importance of compassionate communication in healthcare, and the flexibility of a PA's role. Ryan shares insights on how to practice compassion with patients, especially in post-operative care, and the significance of honesty when communicating both good and bad outcomes. Come listen to Ryan's experience with leadership skills, the importance of being present with patients, and personal stories that highlight the power of compassion in healthcare and just trying. Key Moments00:00 – Introductions00:45 – Ryan's Journey to Becoming a PA05:05 – Practicing Compassion in Post-Operative Care08:00 – Communicating Good and Bad Outcomes14:30 – The Impact of Compassion on Patient Care20:50 – Lessons in Leadership from Family23:50 – A Personal Story of Compassion29:40 – Getting to Know Ryan. "Enjoy It."34:15 – Conclusion and Thank Yous Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Learn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More about Ryan:Ryan Sheridan, Physician Assistant practicing Thoracic Surgery in New York. Date: 3/10/2025 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 163 – The Heart of Compassionate Care – Ryan Sheridan, Thoracic Surgery PA

162 – Farewells and New Beginnings On this episode of Compassion & Courage, Marcus and The Hotness share the emotional announcement about the Engel pack. At the beginning of January, Marcus and The Hotness began the journey of transitioning from James to his newest seeing-eye dog, Winter! They discuss the challenges and joys of this change, including the training process, bonding with Winter, and Winter's first public appearance. This episode highlights the importance of compassionate communication and resilience in navigating life changes, especially in the context of service animals and growing families. Resources for you:More communication tips and resources for how to cultivate compassion:https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Learn more about I'm Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBPConnect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 2/24/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: 162 – Farewells and New Beginnings keywordsservice dog, guide dog, compassionate communication, emotional transition, pet care, training, bonding, life changes, resilience, healthcare 

In today's episode of Compassion & Courage, Marcus Engel speaks with Angie Osborn, a psychiatric mental health nurse practitioner, discussing her journey in mental health, the importance of compassionate communication, and the need for integrated care. They explore the impact of mentorship, the stigma surrounding mental health, and the significance of active listening in supporting others. Angie shares her insights on managing emotional triggers and emphasizes the importance of kindness and understanding in healthcare and personal relationships. Key Moments00:00 – Introductions00:45 – Angie's Journey in Mental Health03:05 – Mentorship and Leadership in Healthcare05:10 – The Importance of Compassion and Grace09:12 – Witnessing Compassion15:45 – Understanding Mental Health Stigmas18:30 – Active Listening as a Tool for Support23:00 – Managing Triggers and Emotional Responses32:05 – “We are all, really, the same and we need be kinder to each other” Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Angie on LinkedIn: www.linkedin.com/in/angie-o-b692a223aLearn more about Unwind Your Mind Psychiatry Clinic: UYM-Clinic.comLearn more about the Mom & Mitchell Foundation: https://momandmitchell.org/Learn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More about Angie:Angie Osborn, APRN, PMHNP-BC, is the founder of Unwind Your Mind Psychiatry & Wellness in Yukon, where she delivers compassionate, inclusive, and nonjudgmental mental health care to individuals ages 5 to 99, with a special focus on children and adolescents. With nearly 20 years of nursing experience, Angie's journey began at 17 when she enrolled in an LPN program, graduating in 2006. This marked the start of her dedicated career in nursing and mental health.Determined to advance her education, Angie earned an Associate Degree in Nursing (ADN) in 2010. Despite facing various challenges, she persevered with resilience and determination—a trait inherited from her mother. Initially focusing on critical care and cardiac issues, she soon recognized a significant lack of support for the mental health community, particularly in Oklahoma, which inspired her to address this gap.Angie values the importance of having healthcare providers who reflect and understand the diverse communities they serve. In 2015, she completed her bachelor's degree and discovered a passion for psychiatry. Driven by the critical need for mental health resources in her community, she earned her master's degree in psychiatry from Maryville University in 2022.Her psychiatry experience began in 2023 at an urgent care and primary care clinic in Yukon, Oklahoma, where she honed her skills in comprehensive patient care and developed a deeper understanding of diverse health needs. Angie launched her clinic in October 2025, offering medication management and psychotherapy services. Her dedication to fostering a supportive environment for mental wellness continues to inspire her work.2/10/2025 Compassion & Courage: Conversations in Healthcare Ep 161 – Navigating Mental Health – Angie Osborn

Marcus Tells the Story of Jennifer and “I'm Here.” He shares the three ways that are best able to help cultivate more compassion and be more present. Marcus gives two definitions for compassion and challenges us to try practicing non-judgement, especially with ourselves. If you've ever been touched by the story of Marcus and Jennifer in the emergency room, this episode is a must listen.      Key Topics:00:19 - Welcome and background. Marcus talks about his story and  what has brought him to this point, this podcast. 04:43 - All I remember from that night... was Jennifer. Marc talks about his first night after the accident and the hand that got him through one of the roughest moments in his life. Simple human presence is the cornerstone of caregiving.07:35 - 20 years go by and Marcus finally meets Jennifer. Even if Jennifer didn't save Marcus' life, she saved his sanity. 11:05 - Teaching therapeutic presence and compassion. How to not judge yourself and how to have compassion for yourself. Practice self care, and cultivate compassion. 14:05 - Three ways to generate more compassion in your own life. 18:13 - Thank you and conclusion!Resources for you:Subscribe to the show on Apple: https://bit.ly/MarcusEngelPodcastConnect with Marcus on Facebook: https://www.facebook.com/MarcusEngelSpeaker/Marcus Engel website: www.MarcusEngel.comJoin us weekly and please feel free to share this podcast with any healthcare professionals you know who may need a shot of inspiration! 

In today's episode of Compassion & Courage, Marcus Engel speaks with Dr. Rachel Spalding, a nurse executive and consultant, about her journey in nursing, the importance of compassionate care, and the role of advocacy in healthcare. Rachel shares her experiences transitioning from bedside nursing to leadership, the impact of mentorship, and the significance of professional organizations in empowering nurses.  We discuss the evolving role of virtual nursing and its impact on patient care, emphasizing the importance of communication and collaboration between virtual and bedside nurses. Key Moments00:00 - Introductions01:05 - Rachel's Journey into Nursing05:24 - Transitioning from Bedside to Leadership08:55 - The Role of Mentorship in Healthcare11:25 - Advocacy and Professional Development in Nursing18:00 - Understanding Virtual Nursing29:17 - Witnessing Compassion34:50 - Leadership Development in Nursing38:00 - Messages of Kindness41:30 - About Rachel's Work45:05 - Conclusion and Thank Yous Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Sr. Spalding on LinkedIn: www.linkedin.com/in/rachel-spalding-spalding-healthcare-solutionsLearn more about Spalding Healthcare Solutions: https://www.linkedin.com/company/spalding-healthcare-solutions-llcLearn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast About Rachel Spalding, DNP, RN, NEA-BC:Dr. Rachel Spalding has served as a Chief Nursing Officer and nurse executive since 2014. She holds a Doctorate in Nursing Practice from Capella University, a Master's of Science in Nursing from the University of Southern Indiana, and a Bachelor's degree from Morehead State University. Dr. Spalding is an advanced board-certified nurse executive and serves as a board member, and license plate chair for the Indiana Organization for Nursing Leadership and most recently served as a Director on the Indiana State Nurses Association Board. She sits on the Advocacy Committee for both ISNA and for the American Organization for Nursing Leadership, and the Nurse Leaders in Action. Through these roles is where she plays a vital role in shaping healthcare policy for nurses at state and federal levels. She also earned a practice exemplar from the Magnet Commission for her innovative approach to virtual nursing and her most recent work, “Virtually integrated nursing care: A case study in diffusion,” will be featured in the Management in Healthcare Journal's most recent publication. Rachel is deeply committed to legislative advocacy, recognizing the critical role that nurses play in shaping policy that affect nursing practice, workforce, and healthcare outcomes. Dr. Spalding is an independent healthcare consultant through her company Spalding Health Care Solutions, that specializes in virtual nursing, professional practice, patient experience, employee engagement, and workforce development.  Date: 1/13/2025 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 160 – The Power of Advocacy in Healthcare – Rachel Spalding, DNP, RN, NEA-BC

In today's episode of Compassion & Courage, Marcus Engel speaks with Nikki Helms DNP, MBA, RN, CCRN-K, a dedicated nurse and patient experience leader. They discuss Nikki's journey into nursing, the importance of compassionate care, and the impact of personal experiences on her career. The conversation delves into leadership in healthcare, the significance of vulnerability and trust for leaders. Nikki emphasizes the need for kindness and human connection in healthcare, sharing her insights on building relationships and fostering a supportive environment for both patients and staff. Hope you enjoy this wonderful look at leadership and building a culture of care! Key Moments00:00 – Introductions00:58 – Nikki Helms' Professional Experience02:35 – The Call to Nursing for Nikki08:38 – Get to Know You Questions10:50 – Leadership Lessons from Nursing15:50 – Biggest Challenge for a Team 21:40 – Miraculous Moments in Healthcare26:45 – A Message of Kindness to the World, “In a world where you can be anything, be kind.”27:30  – Closing Remarks and Thank Yous Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Nikki on LinkedIn: http://linkedin.com/in/nikki-helms-dnp-mba-rn-ccrn-k-04900716aLearn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast Learn More About Nikki Helms:Nikki Helms is a committed nurse and healthcare leader with over a decade of experience spanning leadership roles, critical care, and patient experience. Her dedication to making healthcare more compassionate stems from numerous personal experiences, fueling her drive to improve communication, reduce medical errors, and cultivate empathy in every patient encounter. Nikki holds a Doctor of Nursing Practice in Health Systems Leadership and an MBA in Healthcare Administration. She believes that fostering human connection not only improves patient outcomes but also enhances care quality and boosts employee morale. Date: 12/16/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 159 – The Power of Vulnerability in Nursing

On this episode of Compassion & Courage, Marcus and The Hotness delve into the concept of self-sabotage, exploring its various forms and how it impacts mental health, relationships, and personal growth. They discuss behaviors such as perfectionism, avoidance, rebellion, imposter syndrome, overthinking, and martyrdom, providing insights and strategies for recognizing and overcoming these self-destructive patterns. Come tune in to this two-part episode if you want to get out of you own way! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/ Learn more about I'm Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast  Date: 12/2/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: 158 – The Self Saboteur – Part 2

In today's episode of Compassion & Courage, Marcus Engel and Laurie Smith talk about Laurie's journey in healthcare, her inspirations, and the importance of leadership and belonging in teams. They discuss Laurie's experiences as a nurse, her transition into leadership roles, and the impact of coaching on team dynamics. The conversation also touches on the significance of the Magnet designation in healthcare and the value of emotional intelligence in fostering a culture of belonging. Laurie shares her insights on feedback, personal growth, and the importance of diversity in teams, concluding with her thoughts on leadership and connection. Come listen and learn how to foster teamwork and future leaders!Key Moments00:00 – Introductions01:30 – Laurie's Journey in Healthcare04:30 – A Time Laurie Witnessed Compassion07:55 – Leadership Development and Experiences11:14 – The Impact of Coaching and Team Dynamics13:55 – Understanding Magnet Designation16:50 – Personal Insights and Recommendations23:34 – “In our differences we find strengths. In curiosity we find connection.”25:35 - Closing Remarks and Thank YousResources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Laurie on LinkedIn: https://www.linkedin.com/in/laurie-lee-smith/Learn more about Laurie Lee Leadership: www.laurieleeleadership.comLearn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcastLearn More About Laurie Smith:Laurie is the CEO of Laurie Lee Leadership and a seasoned executive coach with over three decades of healthcare expertise to include system level C-Suite leadership. She is certified by the International Coaching Federation (ICF). Laurie's international coaching and leadership engagements have spanned continents, including North America, the Middle East, Europe, and Asia, with a focus on enhancing the influence of healthcare leadership on a global scale. Her coaching philosophy is anchored in the cultivation of high-trust leaders who support teams capable of achieving peak interdependence. Laurie holds a Master of Science in Nursing Administration from the University of Mary and a Bachelor's degree in Nursing from the University of Alaska, Anchorage. She also holds a Green Belt certification in LEAN Six Sigma, a certificate in Brain-Based Coaching, and Board Certification through the ANCC in advanced Nursing Administration. Laurie received her formal training in executive coaching at the Hudson Institute of Coaching and is currently working toward a PhD in Industrial/Organizational Psychology. Date: 11/18/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 157 – Leadership Lessons from a Lifelong Nurse

On this episode of Compassion & Courage, Marcus and The Hotness delve into the concept of self-sabotage, exploring its various forms and how it impacts mental health, relationships, and personal growth. They discuss behaviors such as perfectionism, avoidance, rebellion, imposter syndrome, overthinking, and martyrdom, providing insights and strategies for recognizing and overcoming these self-destructive patterns. Come tune in to this two-part episode if you want to get out of you own way! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/ Learn more about I'm Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast  Date: 11/4/2024Name of show: Compassion & Courage: Conversations in HealthcareEpisode number and title: Episode 156 – The Self Saboteur – Part 1

In today's episode of Compassion & Courage, Marcus Engel speaks with Jenn Johnson, RN, about the importance of compassionate communication in nursing. Jenn highlights the significance of nursing intuition, and how it can positively impact patient care and outcomes. The conversation also touches on the challenges of burnout in nursing and the importance of peer support. Come listen in as today's episode hits on many topics around both these expert's work and life passion.  Jenn's upcoming book, 'Nursing Intuition,' aims to provide insights and science behind the intuitive skills nurses develop over time.  Key Moments00:00 - Introductions01:40 - Story of Compassion06:49 - Understanding Nursing Intuition13:37 - The Role of Intuition in Patient Care18:45 - Intuition and Burnout Prevention21:35 - Encouraging Nurses to Trust Their Gut24:45 - The Journey to Publishing a Book30:30 - A Message for Humanity, “Just be nice.”34:48 - Closing Remarks and Thank Yous Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Connect with Jenn on LinkedIn: http://www.linkedin.com/in/jennifer-johnson-bscn-rn Learn more about Rx for Growth: http://www.rxforgrowth.com/ Find Nursing Intuition at: https://www.amazon.com/Nursing-Intuition-Sanity-Survive-Career-ebook/dp/B0DB5VWFFY Learn more about Marcus' Books: https://marcusengel.com/store/ Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast Learn More About Jenn Johnson, RN:Jenn Johnson, RN, is a dedicated nurse with over 16 years of experience in emergency rooms across Northern and Southern Ontario, Canada. A frontline worker through the most challenging times, Jenn has witnessed firsthand the intense pressures of the profession, from life-and-death moments to the struggles of coping during the pandemic. A passionate advocate for nurse well-being, Jenn's new book, NURSING INTUITION, was written to support her peers by offering insights on how to reconnect with the love of nursing and foster resilience in a rapidly changing healthcare environment. She is also a wife and mother of two. Date: 10/21/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 155 – Trusting Your Gut in Nursing – Jenn Johnson, RN

In today's episode of Compassion & Courage, Dr. Tiffany Pankow, Chief of Caregiver Wellness and Patient Experience at Honor Health, discusses her role in promoting the well-being of clinicians and its impact on patient outcomes. Specifically, Dr. Pankow highlights the concept of Blue Zones, areas around the world where people live long and healthy lives, and how communities can adopt the principles of Blue Zones to improve well-being. She emphasizes the significance of relationships, purpose, and healthy habits in achieving longevity and overall health. Hope you enjoy this wholistic view into medicine and look beyond the treatments and at the system to build a better community.  Key Moments00:00 - Introductions01:40 - Dr. Tiffany Pankow's Background03:28 - Impactful Patient Stories and Deep Listening06:02 - Choosing Family Medicine and Building Long-Term Relationships07:30 - The Power of Compassionate Presence in Patient Care and Witnessing Compassion11:45 - Leadership and Empathy in Healthcare14:27 - Creating Healthier Communities through Blue Zones26:50 - Addressing Burnout and Supporting Caregiver Wellness30:07 - Personal Questions and Billboard Message for Humanity, “Come together and heal.”34:40 - Closing Remarks and Thank Yous Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Connect with Tiffany on LinkedIn: https://www.linkedin.com/in/tiffany-pankow-90a7a822/ Learn more about Honor Health: https://www.honorhealth.com Learn more about Marcus' Books: https://marcusengel.com/store/ Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast Learn More About Dr. Tiffany Pankow, MD:Dr. Tiffany Pankow, MD, is a family medicine specialist in Phoenix, AZ, and has over 23 years of experience in the medical field. She graduated from the University of Virginia, main campus, in 2000. Dr. Pankow is also chief of caregiver wellness and patient experience for HonorHealth, one of Arizona's largest nonprofit healthcare systems serving a population of five million people in the greater Phoenix metropolitan area. Date: 10/7/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 154 – Helping People Heals Me Too - Dr. Tiffany Pankow, MD

In today's episode of Compassion & Courage, Jim Schamadan, M.D., a 96-year-old doctor, shares his incredible life experiences and insights in this conversation. From enlisting in the military at 17 to becoming a doctor, surviving a kidnapping, and working in longevity research, Dr. Schamadan's journey is filled with bravery and compassion. He emphasizes the importance of family, second chances, and taking care of nurses. The conversation also touches on the Janet Schamadan nursing event, which honors Dr. Schamadan's late wife and supports nurses.  Key Moments00:00 – Introductions01:20 – Marcus jumps straight into the questions for Dr. Jim Schmadan.04:00 – Jim shares a thrilling story about one of rescuing a child at gun point and a horrifying escape.16:00 – Marcus asks about another part of Jim's life, longevity studies. 22:17 – Jim talks about teaching biomedical engineering, while working in the Emergency Room.24:00 – Jim talks a little about what he is excited about in the future and what were some of the most cherished memories in the medical field. 31:00 – Jim talks about the Janet Schamadan Nursing Seminar and Dr. Schamadan's Plea38:42 - Dr. Schamadan's Billboard Message to Humanity Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Learn more about Marcus' Books: https://marcusengel.com/store/ Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast Learn More About Jim Schamadan, M.D.:Raised on an Ohio farm, excelled in basketball and football as a quarterback before joining the US Navy at 17. Graduated high school early, studied engineering, then trained as a pilot in the USAir Force. Became a doctor on the GI Bill, serving in Korea and Vietnam before practicing in Ohio. Moved to Arizona to teach and practice medicine, later working in Saudi Arabia to develop military hospitals. Joined emergency medical teams during Desert Storm. Returned to Arizona and focused on hospital management and on research in crash injury, heat stress, and emergency medicine. A respected figure in the medical field, with findings used globally. Date: 9/23/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 153 – A Life Filled with Bravery and Compassion – Dr. Jim Schamadan

On this episode of Compassion & Courage, Marcus and Marvelyne discuss burnout in healthcare, focusing on its causes, signs, and prevention. They highlight the importance of recognizing burnout early and taking steps to prevent it. The episode provides practical tips for preventing burnout, such as getting enough rest, exercising, eating well, asking for help, taking breaks, and seeking training. They emphasize the value of narrative medicine and narrative nursing in addressing burnout and compassion fatigue. Key Moments00:00 - Introduction02:45 - Understanding Burnout in Healthcare06:00 – Symptoms of Burnout09:27 – What is Moral Injury and Why is it Different than Burnout14:40 - Preventing Burnout: Practical Tips23:20 - The Role of Narrative Medicine and Narrative Nursing27:30 – Conclusion Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/ Learn more about I'm Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast  Date: 9/9/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 152 – The Impact of Moral Injury on Burnout 

In today's episode of Compassion & Courage, Marcus invites Dr. Kathy Reeves to discuss the importance of humanism in healthcare and the work of the Gold Foundation in promoting compassionate care. She highlights the need for trust, dignity, and compassion in healthcare and shares her experiences and insights on addressing health disparities and creating meaningful connections with patients. Don't miss this great deep dive into what it means to be a patient focuses provider! Key Moments:00:00 – Introduction and a little about Dr. Reeves02:48 – The Gold Foundation and its Mission06:00 – Promoting Humanism in Healthcare11:40 – The Center for Urban Bioethics and Health Equity22:10 – Violence is contagious, and we can't keep ignoring people27:44 – Witnessing Compassion and the Power of Connection31:40 – Our Voice Matters37:14 – Dr. Kathy Reeves, “Every person deserves dignity, compassion, and trustworthiness, whenever they find themselves in their most vulnerable space.”39:00 – Thank yous and Goodbyes! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ Learn more about The Gold Foundation: https://www.gold-foundation.org/ Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Dr. Kathy Reeves on LinkedIn: https://www.linkedin.com/in/kathleen-reeves-md-faap-141a1019/Connect with The Gold Foundation: https://twitter.com/GoldFdtn Learn more about Marcus' Books: https://marcusengel.com/store/ Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast  More About Dr. Kathy Reeves:Dr. Kathleen Reeves is the President and CEO of The Arnold P. Gold Foundation, the leading national nonprofit organization that champions humanism in healthcare. She is also an adjunct faculty member in the Department of Urban Health and Population Science, the Center for Urban Bioethics, and the Department of Pediatrics at the Lewis Katz School of Medicine at Temple University. Her specialties include the human connection in healthcare, ethics, trauma-informed care, substance misuse, urban health, healthcare professions education, and health equity.She spent 20 years at the Katz School of Medicine before taking the helm of the Gold Foundation. Her leadership positions there included Founding Director, Center for Urban Bioethics; Chair, Department of Urban Health and Population Science; Senior Associate Dean of Student Affairs; and inaugural Senior Associate Dean for the Office of Health Equity, Diversity, and Inclusion. She is a Gold Humanism Honor Society member and was previously recognized as an Honorable Mention for the Gold Foundation's Pearl Hurwitz Humanism in Healthcare Award.Dr. Reeves resides outside of Philadelphia with her husband, Edisio, who is a practicing pediatric gastroenterologist at the Children's Hospital of Philadelphia. They have two children, Ben and Ann Date: 8/26/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 151 – Promoting Humanism in Healthcare

On this episode of Compassion & Courage, Marcus and Marvelyne discuss the importance of showing appreciation in healthcare and beyond. They reflect on Marcus' snake bite incident and express gratitude for the support they received over the past year. They explore the benefits of showing appreciation, such as staff engagement, retention, and preventing burnout. They provide various ways to show appreciation, including giving gifts, writing notes of appreciation, offering verbal compliments, and investing time in listening to others. Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/ Learn more about I'm Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 8/12/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 150 – Creative Ways to Show Appreciation

In today's episode of Compassion & Courage, Marcus invites Dr. Caroline Ward to talk about the future of the healthcare information and patient centered care. Come listen to Dr. Ward highlight the importance of the human touch in healthcare and how people are irreplaceable in care giving and being present. Don't forget to be present and just because you are in the room doesn't mean you are present. Key Moments:00:00 – Introduction00:44 – Dr. Caroline Ward talks a little about themself and there career path.02:39 – Marcus asks what Particle Health is and what Dr. Ward is actively doing06:16 – Marcus asks Dr. Ward a time where they have witnessed compassion.13:30 – Marcus and Dr. Ward talk about being present and compassionate with telehealth becoming more and more frequent.18:00 – Dr. Ward talks a little about the differences in human care and AI care. 26:03 – Marcus asks his rapid-fire questions. Dr. Ward would leave us with “Just doing it” and on a more personal level “Be kind.”34:55 – Thanks and goodbye! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Particle Health: https://www.particlehealth.comConnect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Dr. Caroline Ward on LinkedIn: www.linkedin.com/in/carolynleewardLearn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Dr. Caroline Ward:Carolyn Ward, MD, is the Director of Clinical Strategy at Particle Health. With a background spanning both clinical practice and product development, she is a dynamic leader with a strategic vision deeply rooted in her experience in healthcare. With a bachelor's in neurobiology from the University of Pennsylvania and a medical degree from Rutgers Robert Wood Johnson Medical School, Dr. Ward went on to complete her internal medicine residency at Rutgers Robert Wood and served as chief resident there. She then worked as a primary care physician at Forward as well as a clinical product lead in the digital health and telehealth space. She was able to bring that combination of medical expertise and scientific rigor to her strategic leadership role now at Particle Health, with a focus on clinical informatics and data products. Her ability to bridge the gap between clinical practice and product development positions her as a visionary leader in the evolving landscape of digital health applications. Since the recording of this episode Dr. Caroline Ward has also begun working at Ro as the Director of Clinical Product Strategy. Date: 7/29/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 149 – Putting the Care back in Healthcare with Dr. Caroline Ward

In this episode of Compassion & Courage, Marcus and Marvelyne discuss Disability Pride Month and the importance of inclusivity and equal rights for individuals with disabilities. They share personal experiences and provide tips on how to interact respectfully with people with disabilities. The conversation emphasizes the need for compassion, active listening, and understanding. Marcus and Marvelyne also highlight the impact of the Americans with Disabilities Act (ADA) in improving accessibility and opportunities for individuals with disabilities. Key Moments00:00 - Introduction and Disability Pride Month02:40 - The Impact of the Americans with Disabilities Act (ADA)06:31 - Personal Perspectives on Disability Pride09:18 - Active Listening and Compassionate Responses13:16 - Offering Assistance and Support19:02 - Curiosity and Respectful Questions25:22 - Continuing the Journey of Education and Advocacy Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Learn more about I'm Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBPConnect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 7/15/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 148 – Understanding the Essence of Patient-Centered Care

In today's episode of Compassion & Courage, Lisa Terry and Marcus talk about the importance of ethical leadership and keeping up-to-date with regulatory compliance and leading practices. The two highlight that we are all responsible for the energy we bring and leadership begins person to person and the compassion can come in the form of reflection and action for the next person even if you fail in the moment. Key Moments:00:00 Introduction and Background03:02 Transitioning from Law Enforcement to Healthcare05:06 Discovering the True Meaning of Heroism07:23 Challenges and Surprises in Healthcare14:33 The Power of Compassionate Presence21:03 Writing Books on Violence Prevention and Response23:19 Assessing and Improving Hospital Security24:33 Cultural Sensitivity in Healthcare25:44 Leading with Respect and Dignity27:01 Avoiding Reactive Security Mistakes32:53 The Power of Personal Example in Leadership36:15 The Impact of Music on Personal Growth41:41 Insights from the Book 'Left of Bang'Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Vestelar: https://www.vistelar.comConnect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Lisa Terry on LinkedIn: https://www.linkedin.com/in/lisabterry/Learn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Lisa Terry:Lisa Terry, CHPA, CPP has significant experience leading healthcare security, police, safety and emergency management programs. Lisa currently serves as the Chief Development Officer for Vistelar Conflict Management Solutions. Prior to that she served as Vice President, Healthcare for Allied Universal®. Lisa has served as the Chief of Campus Police and Public Safety with WakeMed Health and Hospitals in Raleigh, North Carolina, Chief of Police and Public Safety with Eastern Virginia Medical School in Norfolk, Virginia and Director of Hospital Police and Transportation at the University of North Carolina in Chapel Hill. As 2024 Chair of the ASIS Healthcare Community Steering Committee and as a former board president and guidelines council member of IAHSS, Lisa has been fortunate to collaborate with some of the country's greatest minds in healthcare, security, and policing. She shares her knowledge, strategies, and lessons learned for successfully preventing and mitigating violence in her books: “Preventing Violence in the Emergency Department” and “The Active Shooter Response Toolkit for Healthcare Workers.” Date: 7/1/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 147 – The Importance of Hospital Security with Lisa Terry

In this episode of Compassion & Courage, Marcus and Marvelyne explore the definition of patient-centered care as providing care that is respectful of an individual patient and their preferences, needs, and values. They emphasize the importance of seeing the patient as an individual and not just as a diagnosis or a room number. Come listen to the argument from a patient's perspective and the lasting effect respect can have on a patient's life.Key Moments00:00 - Introduction01:25 - Teaching Patient-Centeredness08:28 - Patient-Centered Care Pillars12:14 - Importance of Family and Friends23:11 - Story: Assuring a Patient26:44 – Conclusion Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Learn more about I'm Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBPConnect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 6/17/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 146 – Understanding the Essence of Patient-Centered Care

In this episode, Marcus is joined by Bill Doherty, the founder of International Conference Development (IDC), which helps organize impactful conferences for healthcare professionals.Highlighting how being a caregiver to his mother made him realize the healthcare system needs to improve, Bill outlines his mission to transform the patient experience by delivering impactful conferences. He also discusses how he is making an impact with ICD by exploring topics such as patient experience, physician suicide, healthcare equity, and hospital at home.Bill also shares the importance of fostering collaboration amongst coworkers and peers and announces the dates of his upcoming conferences.Key Moments:00:00 – Introductions00:40 – Marcus and Bill talk a little about Bill's career. 04:45 – Marcus asks how Bill got into healthcare specifically.06:45 – Bill shares times where he got to walk out compassion and help his wife through cancer treatments. 10:47 – Bill talks a little about how he his professional experience with ICD through his personal experience lens.17:02 – The two talk about burnout and building community through ICD's conferences.19:30 – Rapid-fire question. Bill would leave people with “Love one another.”25:09 – Thank yous and goodbyes! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about ICD Events: https://www.icdevents.com/ Learn more about the upcoming conferences: https://icdevents.com/in-person-conferences/ Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Bill Doherty on LinkedIn: https://www.linkedin.com/in/bill-doherty-a856b812/ Learn more about Marcus' Books: https://marcusengel.com/store/ Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Bill Doherty:Bill Doherty is a global events and media executive with a 30+ year track record of success. He is the Founder and CEO of International Conference Development (ICD), a company that creates targeted content and events that make an impact and attract healthcare professionals from around the world.Date: 6/3/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 143 – Improving Patient Experience - Bill Doherty

Ever wondered how a blind guy can use a computer? Marcus shows us the technology behind the screen on this episode of Compassion & Courage! Technology and a whole lot of people-made it possible for him to narrate his own book for Audible and the entire accessibility community.Come tune-in as we dive into the challenges and heroes who worked together to help us launch I'm Here as an Audible book! Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Learn more about I'm Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBPConnect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 5/20/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 144 – A Blind Guys Dream: Reading Out Loud

In celebration of National Nurses Week, Marcus is joined by Heather Schimmers who shares the launch of Emplify Health, insights into her career as a nurse, and role as a leader. Todays topics include; what brought Heather into nursing, her leadership style, and a spotlight on those who have helped her along the way. Join us in celebrating nurse leaders and making an impact at all levels. Key Moments:00:00 – Introductions01:47 – Heather Schimmers announces their bigger merger and launch of the new system, Emplify Health.03:05 – Heather talks about her daily role and what got her into the healthcare field.09:50 – Marcus asks about a time where Heather has witnessed compassion.14:32 – Heather and Marcus talk about leadership and how to be a great leader.29:40 – Heather would like to leave us with, “kindness matters.”35:58 – Heather talks about some of her side passions and the Special Olympics Wisconsin. 38:50 – Thank yous and a final story from Heather.Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Heather Schimmers on LinkedIn: https://www.linkedin.com/in/heather-schimmers/Learn more about the Special Olympics Wisconsin: https://www.specialolympicswisconsin.orgLearn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Heather Schimmers, MBA, BSN, RN:Heather Schimmers is an experienced clinical and administrative leader who serves as President of the Gundersen Health System. She is responsible for all functional and strategic operations in the region and connection to the same in the Bellin Region.In her career, Heather has led strategic projects at the local and national level; developed multidisciplinary practice councils to bring stakeholders together to improve care; and she has been a key clinical leader working with clinicians, clinical staff, and fellow executives to drive success.Prior to bringing two decades of healthcare leadership experience to Gundersen in 2021, Heather served as chief nursing officer for Ascension Wisconsin. Heather also served as the vice president of Patient Care Services for St. Elizabeth Hospital in Appleton, Wis., and has deep experience with nursing practice, specialty care services, patient experience best practices, and building corporate culture.Heather leads to make sure voices are heard and that staff are exceptional and compassionate as they care for patients. She also strives to be inclusive in gathering a broad range of perspectives and data to make decisions. Heather has been honored for this work as a Corporate Woman of Excellence by Insight Magazine and with an Athena International Leadership award.Heather makes certain that the time she spends engaging with other organizations aligns to her values, an example being her board seat with Special Olympics of Wisconsin. Date: 5/6/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 143 – Celebrating National Nurses Week - Heather Schimmers, MBA, BSN, 

Patient  Experience Week provides an opportunity to celebrate those who have made a positive impact on patient experience, in this episode, we shine a spotlight on Nicole Cable.Fanatical about process improvement, Nicole delves into her own experiences as a patient and the importance of finding a trusted care provider, even if that requires driving three counties over! She also shares what she thinks is going to be revolutionary in the patient experience movement.Key Moments:00:00 – Introductions01:05 – Nicole Cable introduces herself and shares her passions and a promise she made herself and mother.04:45 – Nicole shares how her own healthcare experience has grounded and honed her professional career. Sometimes words can be a patient's catalyst.15:18 – Marcus asks what are some key elements in patient experience.20:30 – Nicole talks about witnessing compassion and being there for her mother.24:15 – Marcus and Nicole talk about leadership and exciting trends in Nicole's work.31:18 – Rapid-fire questions! Nicole wants to leave us with, “Words create worlds. Speak well.”38:07 – Thank yous and goodbyes! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Nicole Cable on LinkedIn: https://www.linkedin.com/in/nicolelcable/Learn more about Ignite Human Experience: https://www.ignitehx.comLearn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Nicole Cable, CPXP, MHS, LSSBB:Nicole Cable brings a wealth of executive experience to the forefront, having held prominent roles such as Chief Experience Officer at CareMax and InnovaCare Health, Corporate Director of Patient Experience Programs for ChenMed Family of Companies, and Director of Patient Experience at the University of Maryland Medical Center & Capital Region. Currently collaborating with Lifestyle Medical, she focuses on empowering individuals to embrace healthier lifestyles, fostering health and joy.Her leadership has not gone unnoticed. Her achievements include being named one of the Women We Admire Top 50 Women Leaders in Wellness & Fitness and being honored as one of South Florida Business Journal's Influential Business Women of 2023. She has also been recognized as a top 20 CX Leader to Watch and included in the inaugural Global Power List by the CX Network. Nicole's expertise is highly regarded and frequently sought after as a speaker at events globally.Her commitment to advancing the healthcare experience extends beyond her professional roles. She serves on the Strategic Advisory and Patient Experience Policy Boards for The Beryl Institute, a global community dedicated to elevating the human experience in healthcare. Additionally, she contributes as an Advisory Board Member of the Society for Health Systems, an organization focused on healthcare engineering and performance improvement.Date: 4/29/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 142.5 – The Importance of Patient Experience - Nicole Cable, CPXP, MHS, LSSBB

Dealing with trauma and secondary trauma is a challenge most people face in their daily lives. But what do we do about it? How can we live healthy lives when we are exposed to trauma and stress consistently. In this episode of Compassion & Courage, Marcus and Marvelyne talk about understanding when your trauma burden is too much and it's time to get help. Come listen as we share practical insights to help you recognize your level of trauma, how to then practice self-care, and then how to best achieve that. Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcastDate: 4/22/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 142 – Dealing with Secondary Trauma – Part 2

In this episode, Marcus is joined by Jill Semau, Director Medical Assisting at State Fair Community College, and Rachel Clifford, Clinical Coordinator Medical Assisting at State Fair Community College. Listen as they emphasize the importance of integrating medical care and support while sharing incredible stories that shine a light on how redemption and compassion reveal themselves in light of loss.Jill and Rachel explain the duties of a medical assistant and outline the differences between medical assistants and nurses. Providing insight into why medical assistants must be compassionate and welcoming when patients first enter the clinic, they also highlight the importance of non-judgmental awareness in all healthcare settings and reveal different ways to show compassion. Key Moments:00:00 – Introductions00:50 – Jill and Rachel introduce themselves and talk about Medical Assistants and what they do.04:20 – Marcus asks about using his book while teaching. 09:20 – Each Jill and Rachel share a time they have witnessed compassion.30:00 – Jill wants to leave us with “Your life makes a difference.” and Rachel would live us with, “Don't judge a book by its cover.”35:39 – Thank yous and goodbyes! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Jill Semau on LinkedIn: https://www.linkedin.com/in/jill-semau-27b5b3133/Connect with Jennifer Clifford on LinkedIn: https://www.linkedin.com/in/rachel-clifford-38b5b71a5/Learn more about Missouri Society of Medical Assistants:  https://www.facebook.com/missourisocietyofmedicalassistantsLearn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Jill Semau:Jill Semau is the director of the medical assisting program at State Fair Community College in Clinton, Boonville, Sedalia, and Lake of the Ozarks, Missouri. She worked as a medical assistant, clinical and EMR trainer, physician liaison, and clinical analyst at a local hospital for many years. She also spent 20 years with Youth With A Mission in 10 counties. She is married and has two sons, a daughter-in-law, and two granddogs.Date: 4/8/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 141 – The Compassion of Medical Assistants - Jill Semau and Rachel Clifford

Secondary or Vicarious Trauma. This is something you've probably experienced, even if you've never heard of it. Being exposed regularly to other people suffering can cause trauma in the caregiver or witnesser. That sounds like most healthcare professionals.Join Marcus and Marvelyne for a conversation on this often-overlooked experience and most importantly, ways to handle it. Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 2/25/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 140 - Dealing with Secondary Trauma - Part 1

In this episode, Marcus is joined by nurses and educators Sarah Grenon, DNP, RN and Carrie Hill, PhD, RN, CNE, CPN to discuss how they used one of Marcus' books to incorporate teaching, compassion, and kindness into students' education during the COVID-19 pandemic. They explain how the book humbled students and highlighted the most important aspects of healthcare.Carrie and Sarah also share their personal experiences with end-of-life care, ways to handle compassion fatigue and burnout, and the importance of inviting family members to participate and provide their opinions on their loved one's care. They also discuss teaching students not to define patients by their illnesses, their experiences working in critical care and oncology, and Greenlights by Matthew McConaughey.Key Moments:00:00 – Introductions00:31 – Carrie and Sarah introduce themselves and talk a little about their careers.02:15 – Marcus asks about using his book, I'm Here, in their school syllabus and how effective it was in teaching compassion.07:55 – Marcus asks about compassion fatigue and burnout. 12:20 – Carrie and Sarah are asked about a time when they have witnessed compassion.19:48 – Carrie talks about some of the things that her students took away from reading Marcus' book. 22:13 – Marcus' asks about what Carrie and Sarah find exciting in the field of nursing.28:25 – Rapid fire questions! Carrie would like to leave us with “Recognize that everyone is always going through something.” And Sarah would leave us with “Be kind. Acceptance.”32:59 – Thank yous and goodbyes!Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Sarah Grenon on LinkedIn: https://www.linkedin.com/in/sarah-grenon-dnp-rn-5b5b722aLearn more about Marcus' Books: https://marcusengel.com/store/ Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Sarah Grenon and Carrie Hill:Sarah Grenon, DNP, RN received her BSN from Winston Salem State University, MSN from East Carolina University, and her DNP-Advanced Public Health Nursing from Rush University. Her expertise includes community/public health and end of life care. Dr. Grenon's clinical experience includes hematology/oncology, school health, and end of life nursing. Her scholarly work is focused on the prevalence of mental illness in rural health due to lack of access to mental health care as a major contributor to underdiagnosis and undertreatment.Dr. Carrie Hill is a nursing professional development specialist at Atrium Health Wake Forest Baptist High Point Medical Center with over 18 years of experience as a nurse with a background in pediatrics and education. She has a Bachelor of Science degree in Biotechnology from the Rochester Institute of Technology, a BSN degree from the University of Maryland, and a PhD in Nursing from UNC Chapel Hill. Dr. Hill has experience teaching didactic and clinical content in baccalaureate programs and was chosen as the Society of Pediatric Nurses Excellence in Education Award winner in 2022 for her work as a faculty member at UNC Greensboro. Dr. Hill is passionate about patient and family-centered care and ensuring that current and future nurses deliver compassionate care.Date: 3/11/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 139 – Experiences in Critical Care with Sarah Grenon and Carrie Hill

What do you do when you throw everything into accomplishing your goal… Only to find you're still miserable? How do you handle pain that never goes away? If you have suffered pain, loss, trauma - then this episode is for you. Where there's an inspiration, there's always a story. Today we talk about the journey Marcus took from tragedy, all the way through to becoming the inspiration we know him to be today. Join us and discover some inspiration for resiliency for yourself.Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/ Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 2/26/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 138 – Camping in Resiliency

In today's episode, Marcus chats to Bryan Sexton, PhD about conducting wellbeing research for healthcare workers, measuring rates of burnout, and interventions to help alleviate burnout. He shares how patient safety starts with the wellbeing of healthcare workers, highlighting that patient safety improves if caregivers are well taken care of, happy, and engaged. Delving into the impact of the COVID-19 pandemic on healthcare workers, Bryan also shines a light on the prevalence of exhaustion, compassion fatigue, and lack of engagement in healthcare. Bryan also discusses his love of yoga and meditation and upcoming healthcare innovations that make him hopeful for the future. Key Moments:00:00 – Introductions01:01 – Bryan Sexton, PhD, introduces himself and talks a little about his career and career path.04:46 – Bryan is asked about the development of staff wellbeing in healthcare. And his research that he is doing at Duke to help staff.08:40 – The two talk about some of the practices that Bryan uses to help re-energize the self.15:20 – Marcus starts asking his rapid-fire questions.20:20 – Bryan talks about what he is excited for in healthcare. He would like to leave us with, “It's going to be okay. Because science is going to fix all this.”23:40 – Thank yous and goodbyes! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Bryan Sexton, PhD, on LinkedIn: https://www.linkedin.com/in/wellb/Learn more about the Duke Center for Healthcare Safety & Quality: https://hsq.dukehealth.orgLearn more about the resources Dr. Sexton references in this episode: https://caws.dukehealth.org/toolkit-on-demand/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Bryan Sexton, PhDBryan is the Director of the Duke Center for Healthcare Safety and Quality.  He leads the efforts around research and training that guide our quality improvement and well-being activities.  A psychologist member of the Department of Psychiatry, Bryan is a psychometrician and spends time developing methods of assessing and improving safety culture, teamwork, leadership and especially work-force well-being.  Currently, he is disseminating the results from a successful NIH R01 grant, using RCTs to demonstrate that we can cause well-being to improve in healthcare workers.A ridiculously proud father of 4, he enjoys running, using hand tools on wood, listening to books on Audible, and over-reacting to a friendly game of Wahoo with his family.For more information on Dr. Sexton's research, check out his Scholars@Duke profile.Date: 2/12/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 137 - Bryan Sexton, PhD, and Wellbeing Research for Healthcare Workers 

Join us for a very special anniversary! It has been, a short, 11 years since I have been reintroduced with THE Jenny. She is the inspiration for the I'm Here Movement and my book I'm Here: Compassionate Communication in Patient Care. Come listen for some background and behind the scenes stories about the entire Jenny story!  Resources for you:Watch the Marcus Meets Jenny video here: https://youtu.be/mREhUJVoy9I?si=NZojCarMQgOJkSCKLearn more about the I'm Here Movement: https://marcusengel.com/im-here-movement/More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 1/29/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 136 – Marcus Meets Jenny - Behind the Scenes

In this episode of Compassion & Courage, Marcus interviews Denise Wiseman, PhD, MBA, CPXP, who explains her transition into patient experience through inspiration from Quint Studer's book ‘Hardwiring Excellence' and her own negative experience as a patient. Denise also shares what it means to make a ruckus in healthcare and how working in the field of patient experience for over a decade presented gaps in patient experience progression.With 25 years of experience in the healthcare industry, listen to find out how the COVID-19 pandemic allowed Denise to redefine her career, the importance of network weaving, and discover how to develop competency in leadership!Key Moments:00:00 – Introductions00:50 – Denise introduces herself and shares a little about her career path. Denise shares her experience as a patient and how that became a catalyst for her entire life.07:02 – Marcus asks about a time where Denise witnessed compassion.09:30 – Denise explains how she wants to make a “ruckus” in PX in healthcare.15:27 – Marcus and Denise talk about what's next and about network weaving in the PX field.20:20 – Denise explains how she developed her leadership skills. And Marcus continues the conversion about leadership and fostering leadership styles.28:30 – Marcus shoots off his rapid-fire questions. Denise would leave us with, “TOGETHER” and “You have the power to make up the difference!”31:10 – Thank yous and goodbyes!Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Wiseman, PhD, on LinkedIn: https://www.linkedin.com/in/wisewoman1/Learn more about The PX Community: https://www.thepxcommunity.comLearn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Denise Wiseman, PhD, MBA, CPXPDenise's career in healthcare began in a critical access hospital in Washington state and expanded to serve organizations large and small across the US.  After working in non-profit and for-profit healthcare sectors and the last decade in patient experience, Denise is now working to Make a Ruckus That Makes a Difference in healthcare.  She brings her expertise, passion for serving frontline leaders and employees, and entrepreneurial spirit to every conversation.  Denise encourages those she works with to think differently, create synergistic collaborations, develop relationships and connections beyond their organizations and profession, and, of course, make a ruckus.   Date: 1/15/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 135 - Making a Ruckus in Healthcare with Denise Wiseman, PhD

Join Marcus and The Hotness for the first podcast of the year! We have big changes this coming year to the C&C Podcast schedule! We are moving our episodes to every other week and lengthening our shorter episodes to provide more insight and inspiration. Thank you for listening and can't wait for this new year! Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 1/8/2024Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 134 – We're Gunna Go There

Join Marcus and The Hotness for the last podcast of the year! Come share Christmas Spirit as the two reflect on their favorite Christmases growing up and the stories of family around them. Remember to stop and consider those who may be having a hard time this holiday season. Reach out and show compassion and love!  Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 12/18/2023Name of show: Compassion & Courage: Conversations in HealthcareEpisode number and title: Episode 133 – Christmas Compassion 

In today's episode, Marcus is joined by Dr. Jan Carney, who has spent most of her career in public health and preventive medicine. With a particular interest in rural health, listen as Dr. Carney shares her ideas of how we can potentially socially engineer populations towards improved health and health equity. She also discusses how access to health and social services for people in rural communities can be very challenging, the COVID-19 pandemic and its impact, and the consequences of social isolation. She also talks about her anti-smoking campaign, how she helped to expand access to health insurance, and how public health is a team sport.Key Moments:00:00 – Introductions00:37 – Dr. Carney talks about her career path and passion of Public Health.05:51 – Marcus and Dr. Carney talk about Public Health and some of the influences behind scenes of community health. 09:02 – Marcus asks about Dr. Carney's anti-smoking campaign and other programs in her career.15:49 – Marcus' asks Dr. Carney about a time she has witnessed compassion.21:36 – Dr. Carney talks about the new and exciting trends in Public Health.25:00 – Marcus changes is rapid-fire questions! Dr. Carney asks people to just “help one another.”31:40 – Thank yous and goodbyes!Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Connect with Dr. Jan Carney on LinkedIn: https://www.linkedin.com/in/jan-k-carney-md-mph-macp-3513268/  Reach out to Dr. Jan Carney at: Jan.carney@med.uvm.edu Learn more about UVM's Public Health Program: https://www.uvm.edu/publichealth/  Learn more about Marcus' Books: https://marcusengel.com/store/ Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Dr. Jan CarneyDr. Carney is Associate Dean for Public Health and Health Policy, and Professor of Medicine, at the Larner College of Medicine at the University of Vermont (UVM). She earned an AB from Middlebury College, MD from the University of Cincinnati College of Medicine, and Master of Public Health (MPH) from the Harvard School of Public Health. She previously served as Vermont's Commissioner of Health under three gubernatorial administrations. In this role, she developed and implemented Vermont's first outcome-based approach to improving public health, modeled on the national Healthy People initiative, combining clinical and community-based prevention. Dr. Carney's areas of expertise include building and sustaining community-academic partnerships, translational research, and reducing disparities in rural areas. She serves as Core Director of the Community Engagement and Outreach Core for the Northern New England Clinical and Translational Research Network (NNE-CTR), working to advance rural health research and community engagement. Her current work focuses on developing and implementing the Vermont Rural Health Communication Network (RHCN) to promote two-way health communication in rural areas, strengthen access to health and social services, and improve health and scientific literacy. She is a member of the Association of Schools and Programs in Public Health, serving on academic public health practice and advocacy committees, and serves as a member of the Board of Regents of the American College of Physicians.Date: 12/11/2023Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 132 - Dr. Jan Carney and Public Health

Here in site awareness month, Marcus shares his firsthand experience with living with blindness. And he discusses some of the things that are common misconceptions due to movies and television.And answers your most burning questions like, do you want to feel my face and what does a blind person see?Join Marcus for this fun talk about appreciation of sight and how blindness and low vision really work. Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 12/4/2023Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 131 – The Myths of Blindness 

Today's guest is Jeremy Zoch, as an executive in the health sector for many years who has gone on to new endeavors, listen as he discusses his new book Life Lived Well, which contains a collection of life-changing stories and expert insights.Jeremy also discusses common misconceptions about hospital leadership, ways to ensure patients receive the best care, and his experiences leading a large organization during the COVID-19 pandemic. Sharing tips on how to strike a work-life balance, especially during the holidays, he shares his insights on how he wants to feel going into the new year and how to live more fully and healthily. Key Moments:00:00 – Introductions01:00 – Marcus gives a brief background on meeting Jeremy Zoch. 01:50 – Zoch and Marcus talk about Zoch's new book and his chance to finally write it.04:22 – Marcus asks about leadership and self-care, throughout a career and in particular during the COVID pandemic.09:17 – The two dive a little deeper in the conversation around balance and family life.16:10 – Jeremy is asked about a time he witnessed compassion.20:00 – Marcus asks a few random questions to get to know Zoch a little more. 29:14 – Zoch would like us to remember “its called the present for a reason!”32:06 – Parting thoughts, and the Thank yous and goodbyes! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Jeremy Zoch on LinkedIn: https://www.linkedin.com/in/jeremy-zoch-phd-mha-fache-9890b773/Learn more about Zoch and his books: https://www.jeremyzoch.comBuy a Life Well Lived: https://www.amazon.com/Life-Lived-Well-Collection-Inspirations/dp/B0CM11YRY9Learn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Jeremy Zoch:Jeremy Zoch is an executive, teacher, ultra-athlete, musician, father, husband, and spiritual person whose life journey has made him a relentless advocate for health and life. He attended Iowa State University for Business Administration, Washington University in St. Louis for graduate school and received his PhD from Virginia Commonwealth University. He has worked at leading healthcare institutions including Johns Hopkins, Mayo Health Systems, University of Maryland, BJC Health System, Dignity Health, and was CEO of Providence St. Joseph Hospital, and is a former Adjunct Instructor at the University of Southern California. Zoch has completed the Boston Marathon, an Ironman, a 100-mile road race, and forty marathons in thirty-six states. He plays rhythm guitar, travels, waterskies, wakeboards, snowboards, and downhill skis regularly. Originally from southern Minnesota, he currently resides in Orange, CA, with his wife and two children. Date: 11/27/2023Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 130 

Have you ever had a holiday where things went wrong? I bet the answer is yes! We all do.How do you handle it when everything you've planned and worked so hard for goes up and smoke… Sometimes literally.Let's talk about some tips and tricks of creating events to remember and finding joy in all the best places. Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 11/20/2023Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 129 – The Joy of Holiday Fails

Thanks for joining us for this update episode! Marcus and The Hotness catch us up with how Marcus is recovering from the incident with the water moccasin. Thank you for all the well wishes and prayers! Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 11/13/2023Name of show: Compassion & Courage: Conversations in HealthcareEpisode number and title: Episode 128 – Snake Bite Update

In today's episode, Marcus is joined by Dr. Caroline Mallory. Helping to train the nurses of tomorrow, Dr. Mallory is a nurse and educator with a passion for bringing innovation to nursing leadership.Today we talk about how interventional work can help protect people against illnesses and generate research, how she feels inspired and empowered in nursing, and the importance of working with patients, their families, and larger communities. Highlighting how spreading kindness and gratitude can help us accomplish anything of importance, she also shares her love of Mustang Sally by Wilson Pickett and the turkey vulture! Key Moments:00:00 – Introductions01:25 – Marcus begins the conversation by asking how Dr. Mallory got into healthcare.04:43 – Caroline is asked to share a compassion story.10:33 – Marcus asks Caroline about times she feels inspired in nursing and nursing education.14:15 – Marcus asks his rapid-fire questions. When Caroline is feeling helpless and hopeless, she can do one good thing to help move forward. 26:15 – Thank yous and goodbyes! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Caroline on LinkedIn: https://www.linkedin.com/in/caroline-mallory-7939b51a/Learn more about Indiana State University College of Health and Human Services: https://www.indstate.edu/health/Learn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Dr. Caroline Mallory:Dr. Caroline Mallory is in her seventh year as Dean at Indiana State University College of Health and Human Services and has over 30 years of experience in higher education. She has bachelor's and Master's degrees in Nursing from the University of Illinois, Chicago, earned her PhD in Nursing Science from Indiana University, and completed postdoctoral research training at the University of North Carolina at Chapel Hill. Dr. Mallory is an accomplished educator with experience teaching across baccalaureate, masters, and doctoral programs in the classroom, clinical, and online environments. She is co-author of Statistics for Evidence-based Practice in Nursing, an introductory statistics text for graduate students. Dr. Mallory's research in HIV prevention has been funded by the National Institutes of Health and the Illinois Department of Public Health, and she is the author of over 50 peer-reviewed publications and presentations with a focus on prevention, public health, and women's health. Date: 11/6/2023Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode – Dr. Caroline Mallory on Making a Difference 

Today is National First Responders Appreciation Day! Let's talk about why that is important.Marcus shares his first-hand account of how a first responder literally saved his life by doing an obscure and unique procedure. Then he talks about going back years later to meet this man and share his gratitude one on one.First responders save, lives every day all around the world.What can we do to show our appreciation for the people who “run in when everyone else is running out.”Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/ Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast Date: 10/30/2023Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 126 – Appreciating Our First Responders

In today's episode, Dr. Barbara Seymour shares her insights on collaborating across professions to achieve the best patient outcomes, her leadership journey, how she helps to spur nursing innovation, and what nurses can do to shape the future.Helping to ensure nurses across the country are engaged and satisfied with their work while considering the impact on the next generation, Dr. Seymour explains how she felt experiencing healthcare through the lens of a daughter and how she used this experience to help transform how staff members care for patients. Dr. Seymour also explains why she chose nursing instead of medicine and how this was the best decision she could have made!Key Moments:00:00 – Introductions02:00 – Stephanie talks about how she got into nursing and specifically her role as a Nurse Navigator.10:00 – Marcus and Stephanie talk about the advocacy aspect of Stephanie's role and the team that makes it happen.12:00 – Stephanie shares two stories about times she witnessed compassion.20:26 – Marcus asks his rapid-fire questions. Stephanie would like people to remember, “Know your audience to engage each person.”25:30 – Thank yous and goodbyes! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Dr. Seymour on LinkedIn: https://www.linkedin.com/in/dr-barbara-seymour-dnp-rn-ne-bc-cpps-64218b2a/Learn more about Marcus' Books: https://marcusengel.com/store/Subscribe to Care to Lead through Apple: https://podcasts.apple.com/us/podcast/care-to-lead/id1569232303Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcastMore About Dr. Barbara Seymour:Dr. Barbara Seymour, DNP, RN, NE-BC, CPPS, serves as the AVP of Member Networks for the Vizient Chief Nurse Executives Network. Her dynamic and engaging leadership approach is supported by her over 25 years of nursing experience, with a clinical background in cardiac and critical care. Barb's progressive leadership experience has culminated in a decade of executive roles as a chief nursing officer in multi-hospital organizations. Barbara earned her bachelor's degree in nursing from Spalding University in Louisville, Kentucky; a master's degree in healthcare administration from the University of St. Francis; and a doctorate degree in nurse executive leadership from the University of Central Florida. Her doctoral work focused on leadership development and the influence on achieving exceptional patient and organizational outcomes. Barbara is passionate about sharing her own personal story with her father's illness and journey through healthcare, and helping others identify and connect to their own personal "why" as healthcare providers. Date: 10/23/2023Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 125 – Dr. Barbara Seymour and Transforming Healthcare Systems

So many of us have them.  The dates that are “before” and “after.”The moment of loss. Of Pain. Of Uncertainty. On this episode, Marcus shares from the heart about the 30th anniversary of the “day that changed everything” … and how to move forward. Even when it's slow and painful. Even when the world has been shattered.If you or a loved one has experienced this moment of loss… you don't want to miss this. It may be just what you need – right now.Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcastDate: 10/16/2023Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 124 – An Anniversary No One Wants

Healthcare is more complex than ever and sometimes all it takes is someone there to talk you through the next steps. In today's episode of Compassion & Courage: Conversations in Healthcare, Marcus Engel interviews Stephanie Johnson, a Nurse Navigator for Ascension in Nashville, TN. Come listen to this wonderful conversation about how to practice compassion as a career and be inspired to bring it into your own job! Key Moments:00:00 – Introductions02:00 – Stephanie talks about how she got into nursing and specifically her role as a Nurse Navigator.10:00 – Marcus and Stephanie talk about the advocacy aspect of Stephanie's role and the team that makes it happen.12:00 – Stephanie shares two stories about times she witnessed compassion.20:26 – Marcus asks his rapid-fire questions. Stephanie would like people to remember, “Know your audience to engage each person.”25:30 – Thank yous and goodbyes! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Learn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast Date: 10/9/2023Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 123 – Stephanie Johnson – Navigating Healthcare with Compassion

Have you ever not liked a co-worker? Just kidding… we all have been in that situation. In this episode of Compassion & Courage, Marcus and The Hotness discuss what you should do when you don't like a co-worker. Come learn how not to be an accidental bully, and unknowingly create a toxic work environment. Resources for you:More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Learn more about Marcus' Books: https://marcusengel.com/store/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with The Hotness on Facebook: https://bit.ly/FB-MarvelyneSubscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcastSubscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcastDate: 10/2/2023Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 122 – How to Not Like Co-Workers

The patient experience is of utmost importance across healthcare, and sometimes looking to other industries can provide a new solution to an old challenge. Today's guest Richard Corder is at the forefront of everything occurring in the world of patient experience.We discuss what healthcare organizations can do to help create cultures and environments where employees thrive, and patients heal and how compassionate interaction can inspire change and reinvent healthcare organizations.Richard shares what he thinks healthcare organizations should consider in order to help create better environments, how high reliability is compassion, especially in a healthcare setting, and his belief that excellence is a study in boredom.Key Moments:00:00 – Introductions00:46 – Marcus asks Richard Corder to introduce himself and his career path.04:45 – Richard and Marcus talk about Press Ganey.09:28 – Marcus asks Richard about a time when he witnessed compassion in action.15:05 – Marcus prompts Richard to talk about the biggest thing hospitals can do to be exceptional.29:00 – Marcus asks his rapid-fire questions. Richard would leave us with two thoughts “Love.” and “Curiosity over judgement.”33:34 – Thank yous and goodbyes! Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Richard on LinkedIn: https://www.linkedin.com/in/richardcorder/Learn more about Press Ganey: https://www.pressganey.comLearn more about Marcus' Books: https://marcusengel.com/store/Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast More About Richard Corder MHA, FACHE, CPXP:Richard is the Vice President of Consulting Solutions for Press Ganey's strategic consulting division. Richard works with leaders and organizations to make healthcare more human, more patient centered and safer. By focusing on the humans that deliver care, Richard helps create a culture that allows leaders to craft, lead and sustain organizational systems that generate improved results for both the patient and the organization.Prior to joining Press Ganey, Richard served as Managing Director with TiER1 Healthcare, a division of TiER1 Performance, where he partnered to activate the potential of healthcare organizations through people. Previously on the leadership teams of Wellesley Partners and CRICO Strategies, the risk management and patient safety organization affiliated with the Harvard Medical School institutions, Richard wields over 25 years of hands-on experience. He has held operational roles at both academic and community hospitals, including a role as the Senior Director of Service Excellence at Massachusetts General Hospital.A frequent national and international speaker, Richard is passionate about personally accountable leadership, improving the patient and provider experience, and above all, creating an environment where people are empowered to create a safe and accountable patient-centric organizational culture. Date: 9/25/2023Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 121 - Richard Corder and The Patient Experience