Speaking Of Show - Making Healthcare Work for You & Founder's Mission Series

Don't miss this engaging interview with Mary Cole, Infection Control Specialist and Project Manager at The Highlands at Brighton, a skilled nursing facility known for taking in residents others consider hard to place. She draws upon her 23+ years at the facility to show how a strong culture of compassion, leadership support, and deep patient relationships have created a place where people aren't just cared for — they are truly seen, known, and valued. Mary provides hope for those who are in long-term care, elevating the standard of care and building loving organizations with teams that lead with care. Check out the full interview here:  https://youtu.be/pgcKWHn0LU8 Timecodes: 00:44 – The patient population: caring for residents who are difficult to place 3:32 – Culture of compassion: shared values, supporting leaders 10:22 – Building bonds: royal weddings, small moments, emotional connections 13:59 – How Brighton stands out: leadership, respect, and consistent care 16:44 – Why staff investment matters: retaining caregivers who care deeply 19:39 – Encouraging real relationships among residents and staff 21:43 – A loving, person-centered organization 23:59 – Real results from a culture of care26:19 – Memorable moments from nearly 24 years of dedication Please like, comment, and share to help us spotlight compassionate care if this message resonates with you.   #longtermcare #love #compassion #patientexperience #providerexperience

In this MHWFY Voice of Love series (brought to you by VoiceLove), we're featuring Tria Deibert, SVP of Culture and Team Member Wellbeing at Hackensack Meridian Health — recently named one of Fortune's Top 100 Best Places to Work.   Tria shares details about how to build a thriving workplace culture in healthcare — and not surprisingly, it starts with trust, love, and leadership.    She shares how they're using tools like StandOut to empower managers, how listening with intention builds trust, and why employees who feel seen, heard, and appreciated deliver better patient outcomes.   Weekly check ins are a key part of the strategy - it's an opportunity to share thoughts, to make adjustments, and it provides opportunity to talk about how to make things work.   Check out the interview to hear how Hackensack Meridian Health is making a difference everyday for those they serve.    Key topics: Why trust is the foundation of effective leadership How data from engagement tools drives real cultural change Strategies for creating space for every team member to be their best Subscribe to hear more conversations with the changemakers transforming healthcare from the inside out!  Don't forget to rate, review, and share this episode with your network—it helps others find the show and brings more visibility to these important conversations. Connect with Tria Deibert: https://www.linkedin.com/in/triadeibert/   Learn more about Hackensack Meridian Health: https://www.hackensackmeridianhealth.org/en/ Topical time codes: 1:00 - Best Places and the importance of leadership and team check ins 3:31 - The weekly check in 7:15 - What you love and loathe, building trust 10:33 - Acknowledging it's a journey and closing the loop 12:50 - Transparency  14:35 - Building loving environment  17:52 - Investing in team and increased engagement rates, improved safety/quality & more   #HealthcareLeadership #EmployeeEngagement #CultureMatters #HackensackMeridianHealth #StandOutTool #TrustInLeadership #MakingHealthcareWork #HealthcarePodcast #HRinHealthcare #LeadershipDevelopment #WellbeingAtWork _____ About VoiceLove:  Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love. https://www.voicelove.com 

Stephen White is the founder of The PC, which sees 15,000 patients a week, is profitable, and is helping people find the purpose in their 4th quarter of life.  You'd never know that Steve previously had such severe cognition issues that he couldn't remember the name of a rhinoceros when shown a picture.    After years of concussions from football and frequent seizures, leading to cognitive decline, Steve decided he needed to find a way to heal himself. He began a remarkable journey of studying medical information, learning about treatments, eventually creating a protocol for himself that included everything from activity, nutrition, various treatments, building community, and finding hope and purpose. His hard work paid off - he achieved a 70% gain in cognitive function.    Through The PC, he's helping others live a life of health and purpose, so they can truly thrive in their “4th quarter” of life. Through personalized treatment plans, integrating medical care and building “Home Teams,” patients can “live on purpose,” which “leads to living with purpose.”   Don't miss this inspirational story of healing, hope, and community.    Learn more about The PC: https://www.pacific.clinic/medical    Topical time codes: 00:50 - Steve's story 2:36 - Caring is the healthiest thing you can do  3:37 - Creating his proven protocol  5:46 - 70% gain in cognitive function & creating The PC 6:22 - Caring for others as a driving force to heal 7:34 - Living life on purpose  12:39 - Building a program 18:06 - How caring helped 22:40 - Team approach  26:15 - Teams start at home 28:32 - The 4th quarter - finding purpose  32:11 - 24/7 Medical info, scaling, and integrating medical care into the home 35:45 - Compliance

Few people can say they've delivered a baby giraffe (let alone 3…), spent time with Steve Irwin, or that they traded Steelers tickets in exchange for a Komodo Dragon… but Henry Kacprzyk can share all those stories and more! He spent 43 years dedicating his career to the animals and guests at the Pittsburgh Zoo and Aquarium, and he has a lot of stories to tell!  I was lucky enough to accidentally meet Henry at my latest trip to the zoo, when I asked him question about the tail of a red panda. He had an absurd amount of knowledge and I said something like, wow, how do you know so much about these animals?!? I learned he was a long-time curator at the zoo, and retired not too long before meeting him.    Be sure to check out watch or listen to this interview to hear Henry's behind-the-scenes look at his career at the Pittsburgh Zoo and Aquarium. It was such a pleasure to learn about his story!   Topical time codes:   00:43 - From substitute teaching to the zoo  3:29 - Career path through the career  5:34 - Vets at the zoo 7:35 - Education and conservation efforts  11:34 - Raising animals for release (tigers and wolves) 14:26 - Sea turtles 17:28 - The story of the red panda and the Komodo dragon 22:17 - Species survival plan 24:35 - Favorite animals and one he'd like to work with 25:53 - White gators  31:04 - Going to Australia for conservation work & meeting Steve Irwin  34:00 - Getting bitten and family live 35:35 - Fulfilling career 37:27 - The zoo location and horticulture  38:55 - Curator role, safety of animals and staff 41:48 - Global role in conservation  43:08 - Key to success: Always be willing to learn 44:03 - More than just an animal guy Learn more about the Pittsburgh Zoo and Aquarium: https://www.pittsburghzoo.org  Learn more about the zoo's conservation efforts: https://www.pittsburghzoo.org/conservation/

For three decades, both Phil Koopman and Steve Wilson have been working in AI. They joined us on Making AI Work for You for a conversation about health tech safety and security.    With exceptional backgrounds and unparalleled experience, they share their perspectives on: Why cybersecurity is an “arms race” How safety standards differ from machine learning testing The considerations about the level of agency you give an AI system Why there needs to be a human “captain of the ship” Struggles with the software supply chain Why it's critical to have rigorous engineering processes   Phil is an associate professor at Carnegie Mellon University, is the originator of UL 4600, and has been working on self-driving cars for 30 years.    Steve is CPO of Exabeam, is an author, a member of the TTIC, and is an expert in machine learning, LLMs, and cybersecurity. He's been working in AI since 1992.    Topical time codes: 1:47 - Phil - The importance of humans in autonomous technology  5:10 - Phil - You need a captain of the ship for safety 7:04 - Steve - Agentic systems  11:09 - Steve - Software supply chains 15:39 - Phil - The challenge of making sure software is safe  17:54 - Phil - Testing doesn't prove safety 20:27 - Phil - The purpose & value of UL 4600 23:06 - Phil - You can't wait until something is on fire to put out the fire 24:16 - Steve - Culture of the Product environment  25:27 - Steve - Need for focus around safety and security for good decisions 26:07 - Phil - In embedded AI, there are real people on the other side  27:36 - Steve - Cybersecurity is an arms race 29:38 - Phil - People short-cut safety when they're in a rush    Connect with Phil Koopman: https://www.linkedin.com/in/philip-koopman-0631a4116/  Learn more about UL 4600: https://ulse.org/ul-standards-engagement/autonomous-vehicle-technology Connect with Steve Wilson: https://www.linkedin.com/in/wilsonsd/  Learn more about Exabeam: https://www.linkedin.com/company/exabeam/  Connect with Sherri Douville: https://www.linkedin.com/in/sdouville/   Learn more about TTIC: https://medium.com/@news_52674/about 

Check out our uplifting interview with Darlene Cunha, Nurse Executive at Trinity Health on our Voice of Love series, brought to you by VoiceLove.   Darlene not only inspires through incredible stories from her personal experience, but she teaches us the way to follow in her loving footsteps by using the Caritas processes that lead to increased scores from patient experience to colleague experience and retention.    She clearly shares the message that everyone has the power to connect and to make change and reveals the tactical approach Trinity Health uses to achieve results. This is an absolute can't-miss interview!    Connect with Darlene: https://www.linkedin.com/in/darlenecunha/ Learn more about Trinity Health: https://www.trinity-health.org Learn more about the Cartias Processes: https://www.watsoncaringscience.org/jean-bio/caring-science-theory/10-caritas-processes/   Topical time codes:  00:42 - The importance of Caritas from the age of 4 2:56 - Helping people see the micro-caring moments 6:00 - The power within us to bring something special to every situation  9:38 - Supporting one another through hard times & “being the ripple” 13:27 - Building a culture of love  A community of love, education  Knowing you belong to something special  22:34 - Personal story from childhood that left a lasting impression  25:41 - Pay it forward and recognizing the caritas in action 31:13 - Measurements of success    _____ About VoiceLove:  Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love. https://www.voicelove.com 

Legendary founder of Becker's Healthcare and healthcare investor, Scott Becker, joins us for a conversation about considerations for investing in technology - with an emphasis on trust, safety, and security.    Be sure to listen to listen in on this episode to hear about Scott's journey with investing, including advice he would give himself at the beginning of his investment journey.    https://youtu.be/jOV1y04DqFk     Topical time codes: 3:15 - Deciding what to invest in - starting with people you believe in who are working in areas you understand  6:05 - How to choose investments, and the waterfall 12:05 - How his investing has changed over time 16:42 - Choosing solutions that can scale   Connect with Scott: https://www.linkedin.com/in/scott-becker-ab7056176/     Scott is the founder of Becker's Healthcare, a partner at McGuireWoods LLP, healthcare investor, Harvard Law School graduate, and a CPA.    Learn more about Becker's Private Equity and Business: https://beckerprivateequityandbusiness.com    Read Becker's Healthcare: https://www.beckershospitalreview.com    https://youtu.be/jOV1y04DqFk    #heatlhcare #healthcareinvesting #venturecapital #healthtech 

In this compelling interview, Dr. Gordon Chen tells us how he and his wife, Dr. Jessica Chen, are working to add “Thrive” years to people's lives through their new organization, ThriveWell.  A ThriveYear is an additional year of health span attained through optimized health, wellness, and purpose.  Gordon and Jessica spent 20 years working to transform primary care at ChenMed. Through his father's journey being misdiagnosed with a terminal cancer, Gordon and Jessica became inspired to help seniors live longer, better quality lives, and through ThriveWell, they're scaling the process.  He says that behavior change is one of the most critical components of adding Thrive years. Gordon also shared that care based on relationships and outcomes can help lower hospitalization rates by 230-50%, helping patients living 5-7 years longer than they otherwise might have.  Check out the full interview to hear more about Gordon's journey, and how ThriveWell is focusing on 5 areas - personal, community, physical, nutritional, spiritual -  to help people reverse disease and add ThriveYears. Dr. Gordon Chen is the CEO and Co-Founder of ThriveWell, and a founding family member and former Chief Medical Officer at ChenMed. Topical time codes: 1:04 - About the journey at ChenMed and to ThriveWell 5:50 - Community focus 11:21 - Five focus areas for impact 16:18 - Goal to add 20,000 ThriveYears in each community they serve 21:27 - Optimizing care and reversing disease Connect with Dr. Gordon Chen: https://www.linkedin.com/in/drgordonchen/   Learn more about ThriveWell: https://www.thrivewell.com

Healthcare heavyweight investor, Bill Taranto, President of Merck Global Health Innovation Fund, joins us to share his investment strategies.  Taking a patient-first approach, he looks for use cases that need solved, and finds aligned organizations to create an integrated solution that will positively impact patients.  This interview is an absolute can't-miss!! Bill shares how he evaluates opportunities, the relationship between CVC investors and tech investors, the regulatory environment, and shares some career successes. Topical time codes: 1:41 - Ecosystems are better for patient care - evaluating opportunities 3:17 - Use cases- patient access example  6:00 - Investment in pharma  8:20 - CVC investors and Tech investors  12;04 - Access considerations 15:56 - The regulatory environment  19:08 - AI and drug discovery  20:46 - A successful, long-term venture  Connect with Bill: https://www.linkedin.com/in/william-taranto-1b039b/   Learn more about Merck Global Health Innovation Fund: https://www.merckghifund.com   Connect with Sherri Douville: https://www.linkedin.com/in/sdouville/   Learn more about TTIC: https://medium.com/@news_52674/about 

In this MHWFY Voice of Love interview (brought to you by VoiceLove), Kiersten LeBar joins us for an awesome conversation about how to operationalize loving practices as part of a greater Loving Organization.    Kiersten is the Associate Chief Nursing Officer of Women's, Children's, and Psychiatry at the Medical University of South Carolina, a journey that started many years earlier when she was a pediatric patient at MUSC for cardiac care.    Her experiences at MUSC, especially of one particular nurse who made a huge impression on her by going the extra mile lead her to a career in nursing, and ultimately back to South Carolina to join the team at MUSC.    She shares how she leads with loving practices, stays connected to her team, the importance of listening and learning from the teams, and how to build support for priorities, get past challenges that arise, and plan for the future.    Kiersten shares incredible lessons, so be sure to watch or listen to this interview.    Topical time codes:   1:22 - Personal experience at MUSC as a child 2:37 - One nurse who made an impact, going the extra mile 4:38 - Patient-first culture, innovation, driving change  Always looking to serve patients better  6:55 - MUSC, a loving organization  8:44 - Assessing priorities 10:35 - Learnings throughout her career 12:28 - Building relationships and getting buy in 14:16 - Being intentional, listen, and learn 16:17 - Getting teams on the same page 17:23 - Kind is clear, having the hard conversations  19:05 - Finding where people can be successful  21:44 - Systematizing the processes   Connect with Kiersten LeBar: https://www.linkedin.com/in/kiersten-lebar-dnp-mmhc-cpnp-ac-2a257b40/ Follow MUSC on LinkedIn: https://www.linkedin.com/school/medical-university-of-south-carolina/posts/ Learn more about MUSC: https://muschealth.org  ___ About VoiceLove:  Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love. https://www.voicelove.com 

Anurag Mairal, PhD joins us on Making AI Work for You about the role of technology in shaping and advancing healthcare worldwide.   Dr. Mairal talks to us about the importance of keeping all stakeholders in mind, and focusing on technology-enabled solutions that are patient-centered. He also talks about the role of policy as a lever to change.    Anurag Mairal is the Director of Global Outreach Programs for the Stanford Mussallem Center for Biodesign, and is an Adjunct Professor, Stanford University School of Medicine.   Topical timecodes:  1:28 - Merging areas of expertise for the greatest social impact 4:07 - Approach to healthcare solutions  - from sick care to healthcare to health 7:43 - how to use AI and tech to fill the gaps, helps patients, and is financially sustainable 12:05 - Digital native companies and traditional healthcare 15:36 - The role of policy in healthcare change  19:45 - Advice to others, 3 areas that help make an impact    Connect with Anurag Mairal: https://www.linkedin.com/in/mairal/  Learn more about Stanford Biodesign: https://www.linkedin.com/company/stanford-biodesign/posts/?feedView=all

In this interview, Johar Singh, CEO & Founder of Astra Wellbeing, and Shannon McPeak, Chief Wellness Officer at Astra Wellbeing & Founder/CEO of Operation Happy Nurse, talk about how their platform is changing the way healthcare workers are supported at work, helping to decrease burnout, patient safety and more.  Everything is accessible through sms communication, making it readily available and easy to use, allowing for very high user engagement. Check out the full interview to learn more about the work they're doing. Topical time codes:  00:42 - About Astra Wellbeing & Operation Happy Nurse  2:39 - The why behind Operation Happy Nurse 5:37 - A robust approach to helping people find the help they need  7:35 - Incorporating the voice of the healthcare worker 8:56 - Piloting the platform 11:45 - relationship between provider burnout and patient safety Ratios of nurse/patient are very high  15:41 - Connection and Impact 17:51 - Physician participation in platform Learn more about Astra Wellbeing: https://www.astrawellbeing.com  Learn more about Operation Happy Nurse: https://www.operationhappynurse.org  Connect with Johar Singh: https://www.linkedin.com/in/johar23singh Connect with Shannon McPeek: https://www.linkedin.com/in/shannon-mcpeek 

In this MHWFY Voice of Love series (brought to you by VoiceLove), Julie Rish, VP of Consumer Experience at AdventHealth shares how investing in the company values and mission reflects its commitment to whole-person care.    Throughout the interview Julie emphasizes the importance of remaining steadfast to your goals, and the importance of caring for those both giving and receiving care at your organization.    She shares how AdventHealth uses “uncommon compassion,” celebration, and recognition to achieve their organizational goals and support their team.    Don't miss this awesome interview. Julie shares amazing examples that any organization can use and benefit from.    https://youtu.be/nRgYqJZ7mx0   Connect with Julie Rish: https://www.linkedin.com/in/julie-rish-688938129/    About AdventHealth: https://www.adventhealth.com    Topical time codes:  00:48 - Love me, keep me safe, make it easy, own it 1:52 - Developing the culture, whole person care 4:21 - Various angles of “make it easy” and “own it” 6:01 - Aligning on core pillars 7:32 - Cohesion of values across the organization 9:46 - Helping people feel whole is the ultimate outcome  10:53 - How to live your values - be curious and empathetic  13:03 - Uncommon compassion leads to enhanced outcomes 15:40 - Personal connections & Impact on the team 16:58 - The Heart badge - connecting to why you serve    _____ About VoiceLove:  Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love. https://www.voicelove.com 

Don't miss this enlightening interview with Dr. Matthew Lungren, where he shares incredible insights about balancing technology in healthcare.    Dr. Lungren is the Chief Scientific Officer of Health and Life Sciences at Microsoft, and is an Adjunct Professor at Stanford University School of Medicine.    Sherri Douville, CEO of Medigram & Chair of the TTIC, Dr. Apurv Gupta and I spoke with Dr. Lungren about his journey at Stanford and Microsoft, and how his work in medicine and tech shapes the approach to his work.    Dr. Lungren truly embraces the possibility for technologies like generative AI in healthcare, but emphasizes the need for it to be safe and secure to enter mainstream healthcare.   Dr. Lungren clearly shares how important it is for all stakeholders to be involved in healthcare technology decisions, reminding decision makers that there's a human life at the end of the solution change.    Be sure to watch or listen to this interview - there are so many important takeaways for those faced with these decisions on both the technological and clinical sides.   Connect with Dr. Lungren: https://www.linkedin.com/in/mattlungrenmd/     Learn more about Microsoft's Pegasus program for startups: https://www.microsoft.com/en-us/startups/pegasus    Learn more about Medigram: https://www.medigram.com   Learn more about TTIC: https://medium.com/@news_52674/about    Topical time codes: 1:55 (Dr. Lungren) - Journey to Microsoft & balancing the weight of decisions between patients and technology 7:17 (Dr. Lungren) - Speech to text technology & bringing things successfully into the healthcare ecosystem  9:18 -  ambient technology  11:59 (Sherri) - frameworks & accelerating trust at the system level 15:08 (Dr. Lungren) - To stay on course with Generative AI, must Importance of multi-disciplinary teams, understanding use cases, gravity of work they're doing  Safe, responsible way to implement 22:13 (Dr. Lungren) - How to evaluate what is safe, ready, and can make it into mainstream healthcare  26:19 - guardrails  28:25 - What physician executives need to properly vet the technology  30:21 - startups & Microsoft Pegasus program

Geoffrey Smith spent years working in human capital management, but after a collision of personal life and professional life, he knew he had to shift gears. He now spends his time focusing on helping those in healthcare positively impact patient experience and outcomes through love and compassion. He also hosts a podcast, Mo-Ments of Experience, inspired by his loving 14-year old beagle, Mo.  In this episode, Geoffrey shares how he found his true purpose, how his sweet pup helped him and his wife heal after tragedy, and how organizations can help their employees truly thrive while pursing their passion and providing amazing care. You don't want to miss this episode! Topical timecodes: 00:49 - finding his purpose 3:03 - Mo the beagle's impact 5:24 - collision of personal and professional life 8:29 - team dynamics and looking for pockets of brilliance 12:57 - engagement surveys 16:13 - the role of the team leader 19:20 - engaging the workforce 22:00 - the Standout program You an also catch our appearance on Geoffrey's show here: https://www.youtube.com/watch?v=Le8DpIp7074 Connect with Geoffrey Smith: https://www.linkedin.com/in/geoffreypsmith/   

In this MHWFY Voice of Love interview (brought to you by VoiceLove), Kimberly Bertini, Regional Director, Nursing Excellence for Baylor, Scott & White, Temple Market, joins us to share details about how the organization maintains their exceptional culture & outstanding results.    Kimberly shares how living the mission, trust, transparency, and shared governance are keys to success at Baylor, Scott & White.    She says from her first call with a recruiter at Baylor, Scott & White she could feel the warmth and transparency, a feeling she says is pervasive system-wide.   Through shared governance, Baylor, Scott & White is able to keep everyone aligned on the mission, and focus on the items important across their health system.    About Baylor, Scott & White: https://www.bswhealth.com   Connect with Kimberly Bertini: https://www.linkedin.com/in/kimberly-bertini-dnp-rn-ne-bc-3ba67212/   Topical time codes: 00:42 - Personal values 1:51 - Trustworthy relationships & caring for people as humans 3:37 - Transparency and immediate warmth at Baylor, Scott & White 5:59 - Strong culture system-wide through shared governance  9:24 - Finding the right fit and authentic values & mission 12:46 - The journey of incorporating shared governance at Baylor, Scott & White 18:41 - Outstanding organizational performance  ___ About VoiceLove:  Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love. https://www.voicelove.com 

In our latest interview, Lonnie Hirsch joins us to talk about how to move healthcare forward through collaboration, building trust, understanding who others are, and operationalizing love in a systems-based way. He tells us that creating systems based in love, rather than fear, will lead to profits.    Lonnie is the co-founder of the Healthcare Reinvention Collaborative & is the founder and CEO of Forefront Healthcare Consulting.    He's working to bring humanity to healthcare, and to connect those who are working on solutions, by looking at the whole system, eliminating silos, and amplifying the positive work.     Check out the full interview here: https://youtu.be/kakmrHE2rac   Connect with Lonnie Hirsch: https://www.linkedin.com/in/lonniehirsch/   Learn more about the Healthcare Reinvention Collaborative: https://www.linkedin.com/company/healthcare-reinvention-collaborative/   Learn more about Forefront Healthcare Consulting: https://www.linkedin.com/company/forefront-healthcare-consulting/   Topical time codes:   00:43 - About the Healthcare Reinvention Collaborative  6:07 - Vision for the collaborative  10:59 - What keeps people in silos 14:57 - Trust and understanding who others are

In the first episode of our "Making AI Work for You" series, Dr. Robert Pearl and Sherri Douville have an incredible conversation with us about AI - specifically generative AI - in healthcare, and how it can move medicine forward.    Together they speak about the various considerations for learning and using generative AI, how it can be integrated into healthcare, and the importance of privacy, security, and ethics.    Dr. Pearl is a professor at Stanford University Schools of Medicine and Business, author of 3 books, and former CEO within the Kaiser Permanente Group.   Sherri Douville is the CEO of Medigram, Chair of Trustworthy Technology & Innovation Consortium, a Series Editor for Taylor and Francis, and has edited and co-authored multiple books.    Topical time codes: 3:20 - Sherri - Where and how to start with AI, closing the gap between healthcare and technology 4:58 - Dr. Pearl - Opportunity with generative AI 12:15 - Dr. Pearl - The role of trust and the acceleration of generative AI 15:50 - Sherri - Tying the business of value-based care to technology management  20:21 - Dr. Pearl - How to move value-based care forward & how technology could help in areas of greatest impact  24:32 - Sherri - Importance of clinical quality in conjunction with technical quality  26:08 - Dr. Pearl - Security and privacy considerations, and minimizing risk  31:25 - Sherri - Empowering leaders with tools  34:38 - Dr. Pearl - Outcomes and barriers and leadership 37:15 - Dr. Pearl - Educating patients about generative AI   Learn more about Dr. Pearl & find his books: https://robertpearlmd.com   Buy ChatGPT, MD: https://www.amazon.com/dp/B0CWCV9DVZ   Learn more about Medigram: https://www.medigram.com   Learn more about TTIC: https://medium.com/@news_52674/about

Dr. David Fryburg, is working to spread kindness all around via digital images through Envision Kindness. The company streams “kind” images into healthcare settings to reduce stress and anxiety, while increasing joy, compassion, and connection.   He and his son co-founded the company in an effort to “promote and inspire kindness, compassion, joy and love in the pursuit of a happier, healthier, and more prosperous world for all.”    As a former practicing endocrinologist, Dr. Fryburg has seen how these positive changes are desperately needed in healthcare environments.    He says Envision Kindness is scientifically-backed, and that seeing kind images actually activates the same neuropsychology as participating in kindness! Studies show that “kind images” are double as powerful as even “positive” images!    Dr. Fryburg is the President and Co-Founder of Envision Kindness.    Check out our interview with Dr. Fryburg here: https://youtu.be/pw1QCkDblyE     Learn more about Envision Kindness: https://www.envisionkindness.org 

Don't miss this interview with David Dibble, creator of 3D Healthcare and Co-Founder of A Loving Organization Consortium!  David breaks down the relationship between love and fear, and how those emotions drive our thoughts, belief and memories. He tells us how leading with love vs fear leads to very different results.  He shares how approaching systems change with love and focusing on both the systems and the people within it, it's possible to scale the transformation process. Learn more about David's work in the healthcare space: https://thenewagreements.com Learn more about David: https://daviddibble.com Topical time codes: 2:21 - Creating systems change 5:09 - Love vs fear 8:16 - Love is transformational 11:01 - What fear really is 14:12 - Guiding people through fear, into love, for scalable transformation     

In what is one of my favorite interviews to date, I talked to Zac Slabaugh, Co-Founder of Relentless Running Co., endurance athlete, salesman, and overall inspirational leader.   Zac is truly one of the most genuine people you could hope to meet. He regularly pushes himself to meet challenging goals, and seems to work equally as hard at motivating others to reach their potential as well.  This interview spans everything from  where his drive for sales and endurance running stems from, to co-founding Relentless Running company - which by the way is the perfect name for Zac's company. There are few people who experience such relentless determination, relentless optimism, and so much more.  Don't miss this truly awesome conversation.  Connect with Zac: https://www.linkedin.com/in/zacharyslabaugh/ Join the waitlist to be among the first to shop Relentless Running Co: https://relentlessrunningco.com/

Dr. Shannon Connor Phillips, Chief Health Officer at Joyous joined us to talk about how the organization leverages AI to connect those doing the work to leadership reduce burden while restoring joy.   She says that Joyous uses a psychologically safe approach that is action-oriented to create a culture of curiosity about specific things that aren't working. By seeking information from that perspective, they can learn about the lived experience of those doing the work.    Check out the full interview to hear more: https://youtu.be/wELO0GitgMk   Learn more about Joyous: https://www.joyoushq.com    Connect with Dr. Shannon Connor Phillips:  https://www.linkedin.com/in/shannon-connor-phillips-md-mph-6b47753b/   Topical time codes:   00:37 - About Joyous 4:04 - Leveraging technology at scale 7:00 - A psychologically safe approach 9:55 - Setting things up for success/preparing the team 14:10 - Interpreting the data 16:31 - Recognizing the importance of cultural transformation 

We had an awesome conversation with Marvin Musick, Co-founder and Chief Educator at Medicareschool.com.    After building a career as a pastor, Marvin shifted gears to the world of insurance. He became passionate about learning the ins-and-outs of Medicare and educating his massive audience in an unbiased and no-pressure way.    With the average consumer being exposed to 45 Advantage plans in their zip code, and with Medicare-eligible people being the 2nd largest group of people holding medical debt, getting the right information is paramount.    In our interview, Marvin told us about how to determine when it's the best time to enroll in Medicare, factors to consider, and the critical reasons to make sure you're enrolling in the right type of plan for your situation.    Marvin shares information about the considerations around choosing a Medicare plan, and why making sure you choose the right plan for your situation is crucial.    You can catch the full interview here:  https://youtu.be/-bg7ydpY0Ek    Connect with Marvin: https://www.linkedin.com/in/marvin-musick-663153b4/    Learn more about Medicare School: MedicareSchool.com    Medicare School on LinkedIn: https://www.linkedin.com/company/medicareschool-com/   Medicare School on Facebook: https://www.facebook.com/MedicareSchoolUSA    Topical time codes: 1:11 - What people should know about Medicare - timing 2:48 - Deferring Medicare 3:52 - Differences between Medicare and employer plans 5:48 - Medicare A&B vs Advantage and Supplemental plans  7:19 - How A&B plans work vs how Supplemental and Advantage plans work 8:26 - Plan G to cover Medicare B deductible  9:22 - Prescription coverage  11:06 - Helping people navigate the Medicare enrollment & decisions  13:35 - When to start looking into plans before you enroll in Medicare  15:46 - Pastoring to Insurance and Medicare  18:55 - Building a relationship with those they serve, ongoing support 20:40 - The “Why” behind the mission  __________________

Dr. Helen Riess is passionate about human connection and its positive impact on healthcare. She has created a remarkable way to teach empathy, and is doing it in a scalable way through Empathetics, the company she founded.  With a blend of science and soft skills, Dr. Riess has found a way to connect to those in healthcare, starting by teaching them self-empathy.  The results are impressive, and telling. Those who go through Empathetics training have a 17x retention rate, at a savings of $18-million dollars!  In this fascinating conversation, Dr. Riess shares the difference between empathy and compassion, talks about boundaries, how empathy training works, and much, much more!  Dr. Helen Riess is an Associate Professor of Psychiatry at Harvard Medical School, Founder and Chief Medial Officer at Emapthetics, Author of The Empathy Effect, and her TedTalk called The Power of Empathy has more than 800,000 views (link further down).  She's also featured in the PBS series: Untold, a Brief History of the Future. Her episode airs on April 24th, 2024.  Connect with Dr. Helen Riess: https://www.linkedin.com/in/helen-riess/ Learn more about Empathetics: https://www.empathetics.com   Watch Dr. Riess' TedTalk: https://youtu.be/baHrcC8B4WM?feature=shared  Trailer for the PBS series: https://www.pbs.org/video/preview-jokjzt/  Purchase Dr. Riess' book, The Empathy Effect: https://a.co/d/cS2oqUY  Topical time codes:  00:00 - interview begins 1:17 - Interest in psychiatry 3:00 - Teaching empathy and founding Empathetics 5:56 - Empathy vs compassion  9:24 - Ranges of empathy and setting boundaries 12:18 - Empathy training, connecting to purpose 16:52 - Institutionalizing empathy, resilience, patient experience 20:11 - The Empathetics way 22:15 - Toggling between technical and clinical aspects 

Dr. Robert Pearl's latest book, ChatGPT, MD, is out on April 9th, with all profits going to Doctors Without Borders. Dr. Pearl will also make an additional donation for any book purchased on the book's release date (April 9th).  Realizing that information would be obsolete with the typical time to write and publish a book, Dr. Pearl trained ChatGPT 4 with 1.2-million words and co-wrote the book with ChatGPT.  In this remarkable book, together they explore how generative-AI will shape the future of healthcare.  In this interview Dr. Pearl shares how using generative-AI will allow a more participatory doctor-patient relationship to thrive. ChatGPT and other similar generative-AI systems, which learn from data gathered worldwide and have the ability to place higher priority on sources like medical journals, will provide feedback that is more personalized to your situation than a search engine.  Don't miss this incredible interview. We could've talked to Dr. Pearl for hours, but managed to fit all of this in less than 40 minutes!  Learn more about Dr. Pearl & find his books: https://robertpearlmd.com Topical time codes: 1:05 - About ChatGPT, MD & all profits go to Doctors Without Borders 3:41 - Paradigms 7:20 - How AI can provide specific information for your situation  9:00 - You can't hold technology against perfection  11:03 - The more the AI knows about you, the better your results will be  16:04 - Specific applications and the doctor-patient relationship  21:01 - AI will help produce better results and more precise care 28:04 - It takes about 10 hours of practice to properly use  33:44 - Recommendations for users of generative-AI  

In this revealing interview, Matthew Zachary shares his inspirational life story, from cancer diagnosis to long-term survival, advocate, acclaimed podcast host, and more.    Matthew is a 28-year brain cancer survivor, and it was remarkable hearing his about journey.    Prior to his diagnosis, he was a concert pianist, but those plans changed upon learning he had brain cancer.  Matthew is a trailblazer who used his own experiences to ensure others had a better experience than his. He works endlessly as an advocate, and has reached millions as the founder of Stupid Cancer,  through his successful Out of Patients podcast and his documentary Cancer Mavericks.    Check out the interview to hear more!    Connect with Matthew Zachary:   http://www.matthewzachary.com   Topical time codes:  00:51 - Diagnosis: “I lost my life, but I didn't  die.” 2:48 - Plan B: new career 5:06 - Working with Livestrong organization 7:22 - Mentors along the advocacy journey 10:04 - Achieving changes through advocacy  12:38 - Hard to see progress in the moment 16:51 - Getting things passed in congress 19:21 - Cancer Mavericks documentary 26:56 - Social media 29:58 - Healthcare on LinkedIn

Erik Anderson, Patient Care Executive at Adventist Health Castle, says from the moment he joined the organization he knew it felt different. He said he felt the sense of Aloha.    Treating patients and employees like Ohana - or family - is in their DNA. Erik told us that like with any family, there needs to be trust, transparency, and sometimes even tough love for accountability, which is a two-way street.     The team at Adventist Health Castle listens to the community and deeply values that feedback when choosing how to best serve their patients and teams. Their holistic approach includes community-centered events like Christmas tree lightings, speaking to students, and other ways that encourage the community to become a partner in their healthcare.   Their commitment to clinical excellence combined with their “Love Matters” campaign lead them to a Baldrige Award win in 2017.    To hear more about this remarkable organization, and learn more about how they teach empathy, value vulnerability, and “measure what they treasure”, check out the full interview with Erik.   Connect with Erik Anderson: https://www.linkedin.com/in/erik-anderson-601a8591/   Learn more about Adventist Health Castle: https://adventisthealth.org/castle   Topical time codes: 00:43 - Feeling the Aloha 1:51 - Culture within the organization, Ohana 3:55 - Teaching empathy  7:04 - Love Matters campaign and Baldrige Award win 8:30 - How to connect with the community 11:28 - Community engagement  16:15 - Trust, transparency, and tough love  18:52 - Gratitude as part of Love Matters

Kenzie Butera Davis started Maro to improve the mental health of children by eliminating the 11 year gap between first symptom and first intervention.    Spurred by her personal experiences growing up, getting children the help they need is a meaningful passion for Kenzie. Maro helps kids find healthy ways to deal with big emotions.    By using clinically validated screening tools at school for early detection and prevention, Maro can identify help identify kids who are internalizing things.    Maro then makes it easy to refer the students to clinical support resources, and also gives families access to materials to help support their child at home.    Learn more about Maro: https://www.meetmaro.com   Connect to Kenzie Butera Davis: https://www.linkedin.com/in/kenzie-butera-davis/    Topical time codes: 00:34 - About Maro 3:39 - Tools for early detection  6:06 - Equity and success stories  8:44 - Helping those who are struggling/finding the best resource 12;07 - Schools shifting from a reactive approach to a proactive approach  13:58 - Staring Maro & helping kids at vulnerable points 18:42 - Focus on foundational skills 

Dr. Jennifer Stephens & Dr. Beth Careyva of Lehigh Valley Physician Group and Lehigh Valley Heath Network share how adding a welcome video for patients and expanding their remote workforce allowed them to transform care within their organization in a patient-centric, efficient way.    Through their patient partnership model, a remote member of the healthcare practice reaches out to patients prior to the first visit, allowing staff to address transportation or other barriers, handle health history, and also initiate care more immediately if required. Patients also receive a welcome video so they know what to expect during their upcoming visit.    Through this approach, Lehigh Valley Health Network has been able to reach some remarkable achievements.Two of which are reducing no-show rates from 8% to 2%, and operating with 75% of the staff they would need if they performed all tasks in-office. The ripple effect allows providers to spend more quality time with their patients.    Don't miss this great interview!    Learn more about Lehigh Valley Health Network: https://www.lvhn.org   Topical time codes:  00:59 - Access in a patient-centric way (Dr. Stephens) 2:59 - Building connections (Dr. Stephens) 4:34 - Anatomy of the welcome video &  reaching out to patients prior to their first visit (Dr. Careyva) 6:53 - Establishing relationships and removing barriers (Dr. Stephens) 7:58 - Positive feedback (Dr. Careyva) 9:57 - Using remote teams (Dr. Stephens)  11:42 - Keeping the positive culture & champions of change (Dr. Stephens) 13:33 - Cementing  the relationship (Dr. Careyva) 15:25 - Recruiting for remote (Dr. Stephens)  17:08 - Transforming in a patient-centric way that's efficient

April Kyle, President and CEO of the Southcentral Foundation in Alaska shares how she and her team transformed their healthcare system by driving innovation and results through a community-first, relationship-based, wellness-centered approach.    Throughout the interview, April talked about the importance of letting community guide the direction, and innovating based on what they are saying. She also told us one of the first steps to taking this approach is simply deciding that community matters.    Once you put community and relationships at the heart of the work, the direction of what is needed is more clear.    Check out this amazing interview to hear more about how the Southcentral Foundation - a past Baldrige Award winner - is making such an incredible impact for those they serve and how they're helping other systems replicate the system.   Learn more about the Nuka System of Care: https://scfnuka.com   Connect with April Kyle: https://www.linkedin.com/in/april-kyle/    Topical time codes: 00:44 - Why relationship matters & about the Nuke system 2:50 - Concepts translate to other health systems, too 5:04 - Learning from the community 8:06 - How the community lets you know you're getting it right 11:55 - How leaders can stand in the gap to allow innovation 15:00 - Proactive, relationship-based, wellness-centered healthcare 18:22 - Deciding that community matters 

Dr. Zeev Neuwirth is on a mission to create help humanize healthcare and create a healthcare system vs a healthcare industry.  In this fascinating interview, Zeev shares why we aren't focused on the wellness model, but why that needs to change in order to sustain healthcare in the US. He also shares the role of leadership (vs. being a leader), and how the shift in healthcare is possible.  Zeev has written two books, Reframing Healthcare and Beyond the Walls, and also hosts a popular podcast, Creating a New Healthcare. Connect with Zeev: https://www.linkedin.com/in/zeevneuwirth/  Purchase Zeev's books or hear his podcast: https://zeevneuwirthhealth.com  Topical timecodes:  1:22 - Why we aren't focused on on wellness, and instead focus on the disease model 5:33 - Healthcare is an industry not a system 8:28 - A Fundamental issue is leadership 13:23 - How to make the change, ChenMed as an example  21:24 - How to create the new generation of leaders and foster leadership

In this interview Dr. Art Douville and RN, Jeff Lewis of Medigram talk about how to manage AI & cybersecurity.  They are contributors to the AI & Cybersecurity Handbook and they say the technology itself isn't enough - managing AI & cybersecurity starts with shared values and shared governance.  Check out the full interview to learn more on this timely and fascinating topic! Connect with Dr. Art Douville: https://www.linkedin.com/in/arthur-douville-jr-md-357b133/  Connect with Jeff Lewis: https://www.linkedin.com/in/jeffrey-m-lewis-mboe-bsn-rn-lssbb-8450b233/ Learn more about Medigram:  https://www.medigram.com __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.

LeeAnn Tripp is on a “re-mission” to live more boldly and inspire others along the way.    In 2014, she was diagnosed with a rare brain tumor that has very bleak odds of survival. Through her health journey from diagnosis to treatment, and now remission, she says she learned about resiliency and  living more compassionately.    Her new book, Finding the Rainbow, The Other Side of a Cancer Journey shares her story, and encourages others through their own challenges.   Check out the full interview to hear more about LeeAnn's remarkable journey to finding her rainbow.    Purchase LeeAnn's book:  https://www.amazon.com/Finding-Rainbow-Other-Cancer-Journey/dp/B0CKDM8GM6/ref=sr_1_1?crid=ZBCDT6AFI9GY&keywords=finding+the+rainbow+leeann+tripp&qid=1702506471&sprefix=leeann+tripp%2Caps%2C192&sr=8-1    Topical time codes: 00:29 - Health journey and diagnosis 3:31 - Discovering resiliency  8:17 - Prognosis declared unknown 11:14 - Running is like meditation 12:54 - Writing in solitude  14:38 - Writing the book & focus on early days 16:31 -  How her diagnosis and experience shaped her life 18:51 -  Favorite chapter of the book (healthcare experience) 25:10 - Looking back, what could've changed the experience 29:09 - Advice to others receiving a diagnosis 31:34 - Meaning behind the rainbow

Dr. Dhruva Gulur had a rough childhood, eventually leading to a life of crime, and a struggle with addiction. However, he says he was “forced into a blessing” that lead him to practicing medicine, recovering from addiction, and now he leads a life inspiring others.    In this revealing interview, he talks candidly about those struggles, and shares his path to success through writing, rapping, and his Mind Hygiene system. Through “radical acceptance,” compassion, and empathy, he discovered how to thrive, and is helping others do the same.    Don't miss this inspiring interview!    Connect with Dr. Dhruva Gulur: https://www.linkedin.com/in/dhruvamd/   Download Dhruva's free e-book: https://dhruva-9204d.gr8.com    Topical time codes: 1:01 - Dr. Dhruva Gulur's story 5:43 - Starting to rap 7:24 - Explaining “Mind Hygiene” 12:32 - “Mind Hygiene” in action 14:46 - Components of “Mind Hygiene” 17:25 - How he's using compassion to help those in prison  19:56 - Having compassion for himself    __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.

In this awesome conversation with Dr. David B. Nash, the Father of Population Health,  he shares his experience as a patient during his recent spinal-fusion surgery, tells us about his book, How Covid Crashed the System (system failure was a huge part of it!), and talks to us about how to move forward in an inclusive way.  Dr. Nash said “You can't have value without equity,” and said they coined the term “No outcome, no income,” more than a decade ago. He is passionate about the health of the community, and it was enlightening to hear his perspective on how to build a better system. Dr. David B. Nash, is  Founding Dean Emeritus, Grandon Professor of Health Policy at Jefferson College of Population Health & Author of How Covid Crashed the System. Check out the full interview to hear more!  Connect with Dr. David Nash: https://www.linkedin.com/in/davidbnash/  Learn more about Dr. Nash's work at Jefferson College:of Population Health:  https://www.jefferson.edu/academics/colleges-schools-institutes/population-health/administration-faculty-staff/faculty/nash.html Purchase Dr. Nash's book, How Covid Crashed the System: https://www.amazon.com/How-Covid-Crashed-System-American/dp/1538164256  Topical time codes: 00:56 - Experience as a patient - recent spinal fusion surgery 6:42 - Advancements in care 9:20 - Population health in action 14:11 - How Covid Crashed the System  21:13 - Surprising findings  27:44 - Moving forward & “no outcome, no income” 32:22 - Leaders who are engaging the community __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission. Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more. _________________

In this interview, Compassion Clinic Founder, Pantea Vahidi shares her model for responding with compassion - specifically in healthcare, though it's applicable to  pretty much any situation. It is designed to give people  options and there are three inter-connected tools: respond, relieve, and resolve.   Listen to the full interview to hear Pantea share patient stories and hear how her  model works in action.    If you missed our first interview with Pantea, you can catch it here:   https://youtu.be/67AyubBCug0   Apple podcast link:  https://podcasts.apple.com/us/podcast/speaking-of/id1549592446     I Heart podcast link: https://www.iheart.com/podcast/269-speaking-of-76708275/#     Spotify podcast link: https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg   Connect with Pantea: https://www.linkedin.com/in/panteavahidi/    Learn more about the Compassion Clinic:  https://www.linkedin.com/company/compassion-clinic/    Topical time codes: 00:45 - Three ways to show compassion  4:33 - Parts of compassion 6:33 - Relieve (physical, mental, emotional) 10:10 - Worry 12:53 - Barriers to help 13:30 - Burnout and helplessness lead to suffering 17:00 - Options for different situations (solve for, solve with, teach them to do it) 19:43 - Different levels of support for different parts of care journey  21:18 - Compassion is an emotional cane 31:19 - Compassion Clinic  app  __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more. _________________

Garry Morrison, VP of Employer Sales at Lark, shares details about how Lark supports members and employers with chronic disease management.  One of the keys is on-going, real-time, compassionate support. Another key is personalized insights that allow the member to manage their specific condition.  Garry also shares a lot of information about GLP-1, which is a huge cost factor for employers.  Check it out to hear the full interview.  Connect with Garry: https://www.linkedin.com/in/garry-morrison-b25ab036/   Learn more about Lark: https://www.lark.com  Topical time codes: 00:45 - About Lark 2:19 - Engaging members 3:45 - Communicating with compassion 5:15 - Serving members between doctor appts  6:04 - Member results  7:25 - Weight management program and GLP-1 9:37 - Supporting members and employers before/during/after medication  12:12 - The importance of the service Lark provides 14:13 - Supporting members with a whole-person approach 15:02 - Companion model 16:20 - Working with Informed Consulting    __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission. Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth. Visit https://www.informed.llc to learn more.

In this riveting interview we learned so much from Dr. Robert Pearl, professor at the Stanford University Schools of Medicine and Business, Author, and Former CEO within The Permanente Medical Group. Dr. Pearl shared so many amazing insights about healthcare, from why it's not working, to how it can work, to why a captiated system rooted in value-based care is so important, and why it's challenging for fee-for-service health systems to switch to a captitated system.  He also tells us how critical embracing generative AI will be for the future of healthcare, how AI can help improve empathetic care, and how retail giants Amazon, Walmart, and CVS  are poised to completely disrupt our current system. Do not miss this interview, it's remarkable!!!  Learn more about Dr. Pearl & find his books: https://robertpearlmd.com   Topical time codes: 1:02 - How Generative AI can transform healthcare 4:44 - Empathy in humans vs from AI 9:45 - Economic of healthcare drives behavior; incentives matter 11:20 - How to be financially successful in a capitated healthcare system  15:54 - What stops other health systems from using a captitated model 20:34 - how the Retail giants can disrupt the current healthcare system - change from the outside vs inside   __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.

Patient PAL Founder and CEO, Jack London, is proud to offer his company's advocacy services directly to consumers. In this new offering, everyone has access to the HIPAA-compliant concierge service.    Jack tells us that the advantage of Patient PAL is that the know where to call, who to call, and when to call, all on your behalf. Healthcare is complicated, and sometimes scary, but advocacy services like Patient PAL help guide consumers through the waters, handling everything from claims negotiation to managing a new diagnosis, or even help choosing skilled nursing facilities.    Check out this interview with Jack London, where he shares how the concierge service works to serve clients.    Purchase a Patient PAL membership: https://www.patientpalmembership.com   Learn more about Patient PAL: https://www.patientpal.org    Connect with Jack London: https://www.linkedin.com/in/jack-g-london/    Topical time codes:  1:18 - How to prioritize 5:07 - How Patient PAL advocates for clients  10:07 - The personal connection 12:13 - HIPAA Consent  14:10 - Advocacy  19:54 - Who's using Patient PAL __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.

Dr.  Peter Pronovost, Chief Quality and Clinical Transformation Officer, University Hospitals, is living and leading with love - and working to ensure all 35,000 University Hospitals employees feel inspired and empowered to live the mission, reaching the highest levels of patient safety, quality, and to do zero-harm.   Peter is a world-renowned expert on patient safety, reducing infections in the use of central lines, and he uses checklists and processes to ensure patient safety.    Now he's found a way to operationalize love, which he says uplifts and connects us all,  and  it's leading to incredible results, like reducing surgical length of stay from  6.8 days to  1.8  days, and reducing annual medicare expenditures over 3 years by 33%!     Check out the full interview to hear the full conversation.    Learn more about  Peter:  https://www.uhhospitals.org/about-uh/leadership/uh-system-leadership/peter-pronovost    Learn more about University Hospitals: https://www.uhhospitals.org    Topical time codes: 1:00 - Focusing on love and quality leads to results  3:58 - Reducing infections & living and leading w/ love 7:22 - Do zero harm 10:08  -  Helping people see what's inside of them 12:25 - Love, sense of awe, resolving separations 18:58 - Love buoys you 20:31 - Results  __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.

David Hoke, Head of Customer Experience & Well-Being at RightMove Health, shares how he's helped inspire positive behavioral change by building communities.     He has vast experience from Walmart, to Yum Brands, and most recently Thrive Global, and says people follow people, not information. David told us that people  are inspired by the stories people share rather than by the “expert model.”     Check out this interview to learn more from David about how organizations can help those on their team make true change to improve their well-being.    He shares so many insights, including why he thinks it's a mistake to anchor company wellness/well-being programs to employee benefits.    Connect with David: https://www.linkedin.com/in/david-hoke/    Learn more about RightMove Health: https://www.rightmovehealth.com    Topical time codes: 1:18 - Helping people make behavioral change 3:40 - Inspiring others through stories 5:38 - One better choice per day 9:50 - Pain is a  habit-anchor 12:16 -  Building  a community while working at Walmart 14:02 - Results, networks, and the halo effect  16:31 - Derivative  outcomes 19:17 - Components of a program 20:23 - Outlook of the future of employee well-being __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.

Operationalizing love, compassion, and empathy isn't something you hear about often - especially in health systems. But, at  Allegheny Health Network, that's exactly what Dr. Gene Scioscia and Barb Bobula help their teams do.   In this interview, Dr. Scioscia, Chief Patient Experience Officer at AHN, and Barb Bobula, VP of Patient Experience at AHN, share how adding love in  healthcare helps with everything from  burnout to  resilience, and improved patient experience.  Some of the highlights are the importance of: Making connections with people Peer support Learning how to recognize, reward, and reinforce loving behaviors Check out the interview to hear the full conversation.  Learn more about AHN: https://www.ahn.org Topical time codes: 1:08 - (Barb) Operationalizing Love 4:13 - (Gene) Love is the ultimate expression of empathy and compassion 6:07 - (Gene) Relationship-Centered Communication 8:07 - (Gene) Increase in "Rate the Provider" scores 9:22 - (Barb) What love looks like 11:41 - (Gene) Recognize, Reward, Reinforce  14:24 - (Gene) How to reward people  16:55 - (Barb) Love creates the tension needed for change 19:42 - (Gene) It's more than a metric - it's what defines you  __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission. Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth. Visit https://www.informed.llc to learn more.

For Pharmacist Ritesh Shah, not much fuels him more than serving those in need. Twice named Pharmacist of the Year, he is constantly striving to do more to increase his impact.    After tragically losing his sister during the pandemic, he was inspired to create Ritesh Shah Charitable Pharmacy in NJ in her honor. Ritesh tells us that running the pharmacy is a family affair - he, his wife, and his children all volunteer time to keep the pharmacy running. Equally impressive, the charitable pharmacy is personally funded by Ritesh and his family, as well as donations from family and friends.    Since opening in April 2022, they've provided more than $250,000 in free medications. Because Ritesh lives by the “Platinum Rule” - which he explains in the interview - he not only provides medications to patients, but also partners with other community organizations to help meet other basic needs of his patients - providing the help before they need to ask for it.   This is one of the most inspiring stories we've shared on our show, and it's a can't-miss!  https://youtu.be/lE47w6AXXMs     Learn more about Ritesh Shah Charitable Pharmacy: https://rscprx.org   Connect with Ritesh Shah: https://www.linkedin.com/in/ritesh-shah-08998993/    You can also listen to the interview in podcast form:   Apple podcast link:  https://podcasts.apple.com/us/podcast/speaking-of/id1549592446     I Heart podcast link: https://www.iheart.com/podcast/269-speaking-of-76708275/#     Spotify podcast link: https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg   Topical time codes: 00:44 - Founding the pharmacy  2:33 - Losing his sister 5:39 - Opening on Good Friday and the stars aligning 9:44 - Helping people in the community  13:33 - 2x Pharmacist of the Year 15:55 - Saving a patient's life 20:01 - The Golden Rule vs The Platinum Rule 24:24 - Community impact  __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.

For decades, Quint Studer, Co-Founder of Healthcare Plus Solutions Group, has successfully lead healthcare organizations, and worked with other healthcare leaders to help them reconnect to their purpose, and improve outcomes.    Quint says often inexperience and being asked to do too much can be big concerns for those in healthcare leadership. He told us that around 25% of healthcare leaders are relatively new to their roles, while the hourly hires have been in their positions for a longer duration - and have seen several leadership changes - making buy-in challenging.    By providing training to these leaders on how to narrow the scope and make things doable, helping them with replenishment exercises, as well as harnessing the leaders' self-awareness, empathy, and accountability, remarkable things are possible.    Check out the full interview with Quint to hear more about how his approach is helping to transform healthcare.   Connect with Quint Studer: https://www.linkedin.com/in/quint-studer/   Learn more about Healthcare Plus Solutions Group: https://healthcareplussg.com    Link to Quint's books, including The Calling: https://healthcareplussg.com/resources/books/    Topical time codes: 00:53 - Misdiagnosing leadership 5:03 - Narrowing the scope, making things doable 12:50 - Battery level/replenishment 14:23 - Assessment tools for what is doable 18:21 - Outcomes 22:53 - Expectations  24:26 - Self-awareness of senior leaders  26:39 - Recognition in day-to-day work   __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.  

In this inspiring interview, Marc Schiffman, MD, Co-founder of VoiceLove and Co-Executive Director WCM Fibroid Center, Weill Cornell Medicine, shares the story of why and how he co-founded #VoiceLove during the #covid19 #pandemic.  VoiceLove is a HIPAA compliant walkie-talkie with an accompanying app that allows family and friends to securely communicate with their loved ones who are hospitalized. The mission is deeply personal to Dr. Schiffman, who lost his mother to covid. While hospitalized, she also experienced #delirium, something he says 75% of ICU patients experience.  One of the best ways to treat delirium is through #familyengagement. But, during the pandemic, especially in the early days, many patients were isolated in the ICU. It was devastating for the patients and their families. Delirium is also tremendously costly to the healthcare system.   Check out this interview with Dr. Schiffman to learn how VoiceLove is simultaneously connecting patients and families, while also control healthcare costs.  https://youtu.be/EdAnIFCARvs Connect with Dr. Marc Schiffman: https://www.linkedin.com/in/marc-schiffman-md-81943615/  Learn more about VoiceLove: https://www.voicelove.com  Topical time codes: 1:03 - Creating VoiceLove 5:04 - The technology 7:26 - The power of voice to heal 9:16 - Communicating/the user experience  12:11 - Delirium and family engagement  15:00 - Using NIH grant to combat delirium 16:29 - What is VoiceLove communicating 18:06 - The hope for VoiceLove's legacy __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission. Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth. Visit https://www.informed.llc to learn more.

There's only a 1 in 34-million chance that you and those around you will have the same top 5 in the same order on Gallup's CliftonStrengths assessment.    Knowing and understanding how to use those strengths to bring out the best in you, while also giving your strengths away to benefit others, is tremendously useful.    The ability to capitalize on your strengths and the strengths of those around you can help you build relationships, trust, and collaboratively find success.    In this enlightening interview, we talk to Mike McDonald, Senior Workplace Consultant at Gallup, about a spectrum of things, including:    How to use data once you have it How the strengths assessment can lead to success Create meaningful work How having a best friend at work leads to better workplace engagement   Don't miss this interview, it's a great one!    Connect with Mike McDonald: https://www.linkedin.com/in/mike-mcdonald-ph-d-4838211/    Learn more about the CliftonStrengths assessment: https://www.gallup.com/cliftonstrengths/en/252137/home.aspx    Learn more about Gallup: https://www.gallup.com/home.aspx Topical time codes: 00:35 - Data - what are you doing with it 2:05 - CliftonStrengths assessment 5:00 - Optimizing strengths 8:02 - Growth mindset and strength 10:58 - Is there an equation for strengths success 14:28 - Meaningful work 18:46 - Strengths as a relational shortcut 23:07 - Strengths and engagement - having a best friend at work 26:57 - Trust    __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.

Chaitali Sinha joined Wysa after spending years as a psychologist working in childhood trauma. She says she was looking for a way to continue her work, but outside of a clinical setting.    Wysa is an AI-based mental health app that support its 6-million users across 95 countries through a chatbot that uses free text to understand the users' concerns and help them work through the issue in a conversational way.    Chaitali says Wysa is like a friend at 4am - always there and ready to help.    In this enlightening interview she shares how the app supports its users, shares how it builds trust, and talks about some of the outcomes and guardrails in place to ensure proper care in an anonymous and empathetic way.   *note that at the time of recording, Chaitali was the Head of Clinical Development and Research, but recently became the SVP of Healthcare and Clinical Development.   Connect with Chaitali: https://www.linkedin.com/in/chaitali-sinha-43667527/    Learn more about Wysa: https://www.wysa.com    You can also listen to the interview in podcast form:   Apple podcast link:  https://podcasts.apple.com/us/podcast/speaking-of/id1549592446     I Heart podcast link: https://www.iheart.com/podcast/269-speaking-of-76708275/#     Spotify podcast link: https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg   Topical time codes: 00:30 - About Wysa 1:45 - Joining Wysa 4:52 - How AI is a friend at 4am 6:20 - Patient story 7:49 - Therapeutic alliance between user and Wysa 10:43 - Building trust  13:48 - The Wysa technology 16:27 - Sharing data about employee wellness  19:18 - Improvements in depression and anxiety 20:51 - Empathy, prioritizing what to respond to 21:59 - Conversational testing 22:39 - Wysa is an adjunct to therapy 24:15 - Personal satisfaction from the work __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.

Tom Dahlborg has worked in healthcare for more than 40 years, and says he has seen the power that compassion, empathy, and love have to positively transform care.   As the President and CEO of Dahlborg HealthCARING Leadership Group, he's teaching leaders how to use love and compassion alongside science and evidence.    In this interview we talked to Tom about how compassion and love became such an important part of his mission, about relationship-centered care, values-centered care, and how to avoid making processes meant to improve healthcare from becoming just another box to check.   Connect with Tom: https://www.linkedin.com/in/thomasdahlborg/   Learn more about : https://dahlborghlg.com   You can also listen to the interview in podcast form:   Apple podcast link:  https://podcasts.apple.com/us/podcast/speaking-of/id1549592446     I Heart podcast link: https://www.iheart.com/podcast/269-speaking-of-76708275/#     Spotify podcast link: https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg   Topical time codes: 00:49 - Where Tom's passion for compassion originated 4:34 - How the provider benefits by providing compassionate care 7:11 - Why love and compassion aren't present in healthcare 10:12 - Relationship-centered care has become transactional 13:56 - Was there ever humanity in healthcare? 18:37 - Values-based care 22:26 - Most important thing needed for change __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.

Tim Barry, Co-founder and CEO of VillageMD grew up in a small community, where he says he saw people caring for one another. It's a vision that stayed with him, and  turned into a mission at VillageMD.   VillageMD works to provide high-touch, 24/7 primary care, meeting patients where they are - both in the healthcare journey and literally where they are through home-based care when needed.  Tim says just 1 in 5 Americans who have chronic diseases are responsible for 85% of the medical spending, but he tells us better outcomes are  possible by: *Fostering healthy relationships with primary care providers who provide value-based care *Using data/technology to better predict who will have adverse health reactions *Creating a team-based health ecosystem where providers are supported and encouraged to do the right thing for their patients. Check out the full  interview to hear more from Tim about how VillageMD is transforming care. Learn more about VillageMD: https://www.villagemd.com Topical time codes: 1:16 - Eliminating “medical misery” 4:27 - Healthy relationships w/ PCP 5:57 - Meeting people where they are on the healthcare journey  7:23 - Keeping chronic diseases from progressing 8:37 - Helping the “1 in 5” thrive 11:57 - Collaborative relationships  15:36 - Balancing patient care and support for providers 18:37 - Personal mission __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission. Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.

Brothers Akash & Aman Magoon co-founded Adonis with the mission to improve healthcare net collection rates and reduce the cost of collecting.    They say 1 in 7 of the $4.3-trillion spent on healthcare is related to the cost of collecting revenue from patients and payers.    What's more - they say that due to rejection and denials, healthcare organizations leak 10%+ of revenue.   Adonis sits on top of clients' existing tech, and uses AI/machine learning to make denials less and less likely, which in turn reduces admin burden, and frees up time and money to focus on patients.   Check out the interview with Akash and Aman to learn more about their work, and how Adonis will be using their recently-announced Series A funding.   Learn more about Adonis: https://www.adonis.io    Connect with Akash Magoon: https://www.linkedin.com/in/akash-magoon-148a3029/    Connect with Aman Magoon: https://www.linkedin.com/in/amanmagoon/    Topical time codes: 00:41 - About Adonis 1:47 - Automating the process and decreasing costs 3:10 - Reasons for denials 5:31 - Using data to reduce denials 7:31 - Eliminating admin burden  8:55 - Ensuring payments process 11:54 - Experience of those using Adonis 14:01 - Series A funding  16:37 - Importance of core values at Adonis 17:55 - Why they're tacking this area of healthcare   __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.

After realizing there was a big gap in compassion in healthcare, Pantea Vahidi merged her background as an engineer and hospice nurse to reverse-engineer compassion.    It lead her to found The Compassion Clinic, through which Pantea teaches people a replicable framework for a compassion mindset.    Pantea says compassion is empathy plus action, and says there are 3 tools of compassion: respond, relieve, or resolve.    To hear more about Pantea's work and framework, check out the full interview.   You can also listen to the interview in podcast form:   Apple podcast link:  https://podcasts.apple.com/us/podcast/speaking-of/id1549592446     I Heart podcast link: https://www.iheart.com/podcast/269-speaking-of-76708275/#     Spotify podcast link: https://open.spotify.com/show/1g2LUGr0SzxbBmSHB3FHyL?si=PNO79sBOReGXQJu_CrsJEg   Connect with Pantea: https://www.linkedin.com/in/panteavahidi/    Learn more about the Compassion Clinic:  https://www.linkedin.com/company/compassion-clinic/    Topical time codes: 00:41 - What is compassion  2:34 - Compassion as healing  3:16 - Compassion framework  5:54 - Lack of compassion in healthcare 9:56 - Is compassion contagious 11:37 - Reverse-engineering compassion 14:51 - Responding with compassion  21:31 - Words matter: how you speak to people   25:52 - Considering context 28:13 - Empowering people to make a difference  __________________________ Thanks to the following organization for supporting the Making Healthcare Work for You mission.   Informed Consulting works with insurance carriers, digital health companies, insurtech organizations, and venture capital firms to drive distribution solutions in the employee benefits ecosystem. They help companies reach revenue potential, confidently navigate a complex ecosystem, and position benefit ecosystem innovations for more efficient growth.   Visit https://www.informed.llc to learn more.