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My co-host Ken Suzan and I are welcoming you the episode 176 of the IP Fridays Podcast. Today's interview guest is returning guest Franklin Graves, who is a senior counsel at Linkedin and teaching IP law at Emerson College. With my co-host Ken Suzan he is discussing how the law for creators has dramatically changed in the past years. Franklin Graves is expressing his personal views and not the views of Linkedin or Microsoft. He is talking about the paper “Upload Complete” before he joined Linkedin. Bio: https://www.linkedin.com/in/franklingraves/ Paper: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5271442 Website: https://creatoreconomylaw.com/ But before we jump into this interview, I have news for you! Richard Meade, a judge on the UK High Court and one of the most prominent figures in European patent law, was appointed Lord Justice of Appeal at the British Court of Appeal on June 12, 2026. Meade played a key role in numerous landmark British patent decisions, particularly in the area of standard-essential patents (SEPs) and FRAND licenses. In Insulet Corp. v. EOFlow Co., No. 2025-1807, the U.S. Court of Appeals for the Federal Circuit completely overturned the original $452 million judgment (which had already been reduced by the District Court to $59.4 million) in favor of Insulet. In its decision of June 2, 2026, in the case of Fujifilm v. Kodak, the UPC Board of Appeal provided comprehensive clarifications regarding so-called “long-arm jurisdiction”—that is, the question of whether the UPC can also rule on national patent claims outside the UPC territory (such as in the United Kingdom). In 14 guiding principles, the judges established specific procedural rules for various categories of cases. There is no automatic UPC jurisdiction over national patent claims outside the UPC territory. The Munich Regional Court has issued an arrest warrant against the managing director of Polytech Health & Aesthetics GmbH because he is alleged to have continued to exploit the Brazilian company Silimed's patent for breast implants despite a preliminary injunction. A number of IT and automotive industry associations—which are among the most frequent users of Inter Partes Reviews (IPR) at the U.S. Patent and Trademark Office—have filed an amicus brief with the Supreme Court, urging the Court to grant Google's certiorari petition. An attorney for a Las Vegas performer has asked a California federal judge to temporarily prohibit Taylor Swift from using “The Life of a Showgirl” as a trademark while the trademark lawsuit is pending. Swift's attorney called the lawsuit baseless. And now let's hear Ken discuss creator law with Franklin! AI, Platform Law, and the Creator Economy: What Businesses Need to Know Now Franklin Graves has spent his entire career watching digital content move through systems that most people never see. He started in marketing at a major music label right out of law school, then represented individual creators on YouTube in a pro bono capacity, then moved to the platform side at Eventbrite, and today works as Senior Product Counsel at LinkedIn, where he focuses on AI, data, and the regulatory questions that come with both. His recently published law review article, Upload Complete: An Introduction to Creator Economy Law, is the first academic paper to address the creator economy as a distinct legal field. In a recent episode of the IP Fridays podcast, he spoke with host Kenneth Suzan about responsible AI development, platform regulation, and what it actually means to own your audience in a world where the rules keep changing overnight. From Content Creator to Platform Lawyer The through-line in Graves’ career is a genuine understanding of how content moves from an idea in someone’s head to an audience on a screen. That experience, he argues, is precisely what in-house counsel needs right now. Lawyers working on AI and product development cannot afford to sit at a distance from the technology they are advising on. They need to use the tools, experience them as a creator or end user would, and understand the nuances of how a product actually operates before it reaches the public. Understanding the product first is the precondition for everything else. That philosophy translates directly into how he approaches responsible AI implementation. The landscape of AI standards is crowded: NIST frameworks, the EU AI Act, sector-specific guidance, and a growing body of industry-adopted best practices. The challenge for in-house counsel is not knowing that these standards exist. It is making them actionable for the engineering and product teams they support. Abstract principles need to become concrete controls and workflows. Graves offers one practical shortcut: most companies already have open source software review processes that involve the right stakeholders, the right sign-off levels, and the right security checks. Layering the specifics of generative AI or large language models onto those existing processes is far more efficient than building something new from scratch. A Fragmented Regulatory World The geopolitical dimension of AI regulation is something Graves thinks about constantly in his role at LinkedIn. The EU AI Act, shifting US executive orders, and country-specific approaches to data privacy have created a regulatory environment that can change the rules of the game without warning. His analogy is instructive: creators have long understood what it means to build a community on a platform they do not own. An algorithm change, a policy update, or a government ban can wipe out years of audience-building overnight. Businesses deploying AI tools globally now face a structurally similar problem. The response, for creators and for platforms alike, is to build resilience rather than rely on stability that may not last. TikTok is the clearest recent example. When the platform faced the prospect of being shut down in the United States on national security grounds, it triggered a broader conversation about platform dependence that had been building for years. Creators who had invested their entire business in one platform suddenly confronted the possibility that their audience could simply disappear. The lesson is not that platforms are bad. It is that concentration of any kind, whether it is your audience, your data pipeline, or your regulatory compliance strategy, creates fragility. What Is a Creator, Legally Speaking? One of the central contributions of Graves’ law review article is definitional. The terminology matters more than it might seem. When courts and regulators talk about creators without a shared understanding of what that word means, the resulting legal analysis tends to miss the mark. Graves draws a distinction between users who post content, creators who post with the intent to build an audience and eventually monetize it, and influencers, a subset of creators who are actively running a small business through their content. The difference is intent. A parent posting family photos on Facebook is a user. Someone building a subscription community around their professional expertise is running a business, and the legal framework that applies to them should reflect that. That distinction matters practically when it comes to liability. As more creators build their own platforms, whether through custom membership sites, open source tools like Ghost, or federated social networks, they take on obligations that previously fell to large platforms: content moderation policies, privacy notices, terms of service, and compliance with data regulations across multiple jurisdictions. A creator in Tennessee running a membership platform with subscribers in Germany is operating a global business, whether they think of themselves that way or not. Protecting Children Online: A Question Without a Clean Answer The tension between age verification and privacy is one of the more difficult problems in platform law right now. Australia, several European countries, and a growing number of US states have introduced or passed minimum age requirements for social media accounts. The technical challenge is real: verifying age online requires collecting identifying information, and collecting identifying information creates privacy risk, particularly for the young people the laws are designed to protect. Who should bear the responsibility for that verification is also unresolved. Is it the platform? The app store? The mobile operating system? Graves does not pretend there is a clean answer, but he points to the mobile layer as an underexplored option. The Apple App Store and Google Play Store already have significant leverage over which apps reach users on their devices. Whether that leverage should extend to age verification is a question that deserves more attention than it currently receives. The Right of Publicity in the Age of AI Voice cloning, digital replicas, and AI-generated synthetic media have pushed the right of publicity into territory that traditional IP law was not designed to cover. Trademark law, copyright law, and existing publicity rights each capture part of the problem but none of them covers it completely. The result, as Graves describes it, is a period of experimentation: lawyers filing trademarks on vocal sounds and phrases, states updating their publicity statutes to explicitly mention artificial intelligence, and entertainment unions negotiating over who controls a performance and any AI-generated iterations of it. Tennessee’s Elvis Act is a concrete example of the legislative response: the state updated its right of publicity law to include voice and to reference AI directly. Similar efforts are underway elsewhere. The underlying challenge is calibrating protection so that it gives creators and performers meaningful control over their likeness and voice without foreclosing the development of generative AI systems that depend on broad rights to process and learn from content. Somewhere between those two interests, a workable legal framework needs to emerge. The brand deal context may be where the issue becomes most immediately practical. When a brand partners with an influencer and the campaign involves generative AI in any form, the contract needs to address control explicitly. Who has final approval over how the influencer’s likeness or voice is used in AI-generated deliverables? What happens to those assets after the campaign ends? These are not hypothetical questions. They are contract drafting problems that any brand counsel or creator attorney should be addressing today. What Comes Next Graves is cautious about predictions, but his sense of direction is clear. The regulatory environment will continue to fragment before it converges. The right of publicity will be updated, imperfectly, in more jurisdictions. Creators will continue to move toward owning more of their infrastructure. And the lawyers who do this work best will be the ones who understand the technology well enough to translate it into practical, defensible decisions for the people they advise. Full Transcript: Ken Suzan: Thank you, Rolf. Our returning guest today is Franklin Graves. Franklin is the founder and editor of Creator Economy Law, a website and newsletter that educates creator economy professionals on the intersection of law and policy with the world of creators, brands, and platforms. Franklin also published the first law review article focused on the creator economy, Upload Complete, an introduction to creator economy law. He regularly appears across news and media outlets as a commentator and contributor with a focus on educating creators and raising awareness of all legal aspects of the creator economy. Franklin is based in Nashville, Tennessee. Ken Suzan: Franklin was invited to participate as one of the creators and creator economy professionals in the first ever White House creator economy conference. Franklin works full time as a product counsel at LinkedIn Corporation. As a member of the product and data team, he focuses on emerging issues in AI and data. Franklin previously held roles on the technology law group at HCA Healthcare, the commercial legal team at Eventbrite, and the business and legal affairs team at Naxos Music Group. Welcome back Franklin to the IP Fridays podcast. Franklin Graves: Thank you so much for having me. It is exciting to be back and reflecting over the last decade since I last joined and also the paper that I wrote that dives into this in more detail. So I really appreciate it. And yes, full disclosure, I currently work for LinkedIn, which is a subsidiary of Microsoft. I’m here in my personal capacity to talk about this, the paper I wrote before joining LinkedIn and all of that. So thank you so much for having me back. Ken Suzan: Excellent. So Franklin, since your last appearance on IP Fridays in 2017, your career has evolved significantly. You are now senior product counsel at LinkedIn focusing on AI and data. How has working inside a major tech platform changed your perspective on the legal frameworks governing digital content compared to when you were viewing it purely from the creator side? Franklin Graves: I appreciate that question because when I wrote the article, I did not work for LinkedIn. And I had been coming from a history in my career where I, right out of law school, worked for a record label like we talked about almost 10 years ago. And I was on the content creation side. I’ve represented a major distributor of classical music digitally at the time. And that was my first exposure to understanding how content was taken from the initial inception stage from creators and routed through all the various digital platforms that were at the time still evolving and even arguably still today continue to evolve. The early days of YouTube Music launching and then Apple Music launching, and then going through all the phases of high-res audio and everything that came after that. So that was an interesting perspective to start my career with. And then I went to Eventbrite, which is a ticketing platform, but was also focused on elevating event creators. They kind of took on that moniker of “Hey, we are event creators that we support.” And that was arguably my first exposure to the platform side, the tech platform side of it, because Eventbrite is a platform. And so then I evolved from there in my personal capacity, in a pro bono capacity representing individual creators across the YouTube space. And that’s what we talked about a little bit back when I first came on the podcast. Franklin Graves: Over the last decade, it’s been a chance to grow my own understanding of the creator economy. The terminology “creator economy” came around. And then now on the other side of it, having written the article and all that, and now being fully in-house at LinkedIn, I truly am experiencing a social media platform. LinkedIn is of course arguably way more than just the platform itself. There are so many different avenues to it, but it is a chance for me to understand what it is like working for a company that is operating the platform that people are distributing content on. There’s a user journey to content and all of that. So it’s definitely enhanced and given me a different perspective from a major tech platform side. And part of my role at LinkedIn is really heavily focused on understanding regulation and how that from an AI and data perspective impacts the company. And so I’ve been really leveling up my game over the last year and a half that I’ve been here, understanding mostly EU regulations, but also US regulations that are still in their infancy when it comes to AI. But really when it comes to privacy and data, those are pretty well established across the board. It’s been kind of a combination of what I learned at Eventbrite, because I went to Eventbrite when GDPR was going into effect. And so that was an eyes-wide-open moment of getting in the weeds with negotiating data processing agreements, understanding data transfers and cross-border data transfers and the like. So it’s been kind of an evolution as the laws and regulations have evolved. So has my career, so has my own understanding, so have the platforms’ responses to those laws and regulations. And I’m sure that probably resonates with a lot of your listeners who have also been growing their practice and their understanding as the laws and regulations in this realm have been evolving too. Ken Suzan: Yes, indeed. Now let’s switch gears and talk about AI. You advise on AI and data daily. As platforms integrate generative AI tools into their tech stacks, what are the most critical best practices in-house counsel should be adopting right now to embed responsible AI principles into product development? Franklin Graves: So as an attorney, one of my key roles is to understand the technology. Even representing creators and working for creator platforms, that’s something I’m constantly trying to do: put myself in the shoes of being a creator. And I think I talked about this last time I was on, but I come from a background where I was working for a major label doing marketing, video editing, social media work. And I was creating content. I understood the whole life cycle from the inception point of an idea to execution and then to the final delivery and distribution of that content to an audience within a major music label. And so part of that is the same thing that I think attorneys, especially in-house, should be doing: using the tools that the product and engineering teams are either developing in-house or partnering with third parties to develop, or a combination of the two. Using them, understanding them, using them as a creator would, using them as an end user or a client or customer would. And making sure that if you understand the product and understand the nuances of how it operates, and being a part of the iterations of that internally before it fully ramps, that really gives you a chance to understand: okay, we have a lot of responsible AI principles and standards and protocols that are in existence right now, whether it’s NIST, whether it’s based on the EU AI Act or anything and everything in between. It’s understanding how to apply those and bring those into a product and an engineering environment in a way that is practical and actionable for the people that you’re supporting, the stakeholders you’re supporting. So I think one of the critical best practices is, number one, understand the product or features that you’re supporting. Franklin Graves: And then understand how you as an attorney can use your expertise and understanding of responsible AI practices, whether it’s a regulatory standard or an industry-adopted standard or a hybrid of the two, to leverage those and implement those, break those down and make them into actionable controls and processes and flows that work within your existing infrastructure. That’s a lot of high-level talk, but that’s the general idea. One concrete example we talk about frequently is with open source AI. If you’re working with a product team or an engineering team that is taking an off-the-shelf open source model and bringing that in-house, a lot of times companies have pre-existing open source processes that cover the use of open source software or code. Piggyback on that. That’s the easiest quick win for attorneys: leveraging your existing open source processes to just build on top of that the AI flavor and layering. It’s not very much that you have to do, but the underlying process of the key stakeholders that need to be involved in the review, whether it’s security, whether it’s executive sign-off if it gets to that point, even export control considerations should already be part of your existing open source software process. So layering in on those existing processes the specifics of generative AI or large language models that you’re trying to bring in is a great way to put this into practice. Ken Suzan: Now looking at the geopolitical landscape that we currently have, we have the EU AI Act setting strict standards and shifting US executive orders. How should platforms and brands prepare for this fragmented regulatory environment when deploying AI tools to a global user base? Franklin Graves: It’s a great question. It’s something that is still evolving, I think is fair to say. I would equate it, as I do in the paper that I wrote, to how creators and arguably brands don’t own the platforms that they’re building their communities on. That spawned this concept of de-platforming or going into building your own platform, a decentralized platform of sorts, and owning your community. That gives you that control and takes away the level of instability that can come for creators trying to build a business on a platform they don’t own, they don’t control when certain updates happen, when algorithms change, when tools and functionalities either become available or go away completely. So it’s very similar to what we’ve been experiencing in a regulatory environment where we have geopolitical complexities, for lack of a better term, that can overnight seemingly disrupt the way in which a platform or even a multinational brand is able to connect and reach an audience or continue to leverage the user base that they’ve built. I think TikTok is a great example of that, where it became a national security concern and suddenly it was facing an executive order that required it to be effectively disabled in the US or completely owned and operated by a US entity. All the mechanics and technicalities of whether it’s actually possible and still have a global platform with a global user base is a whole different discussion. But that’s an example of very similar considerations that are now not just a discussion point at the creator level or the individual brand level, but also in a much broader context at a platform level as well. Ken Suzan: Franklin, let’s now shift gears and talk about your article. In your recently published journal article, Upload Complete, which we will have linked in our show notes, you advocate for a shift in terminology from internet creator law, a term used during our first podcast almost a decade ago, to creator economy law. Why is this distinction important and how does it change the way legal practitioners should view the ecosystem of creators, brands, and platforms? Franklin Graves: Oh yes, this is part of the reason why I wanted to write the article: to lay this foundation of understanding. Because at the time I’d written the article, the term creator economy and creator had really not appeared but for maybe once in an actual court decision. And it was kind of focused on influencers and this concept, and it was just not getting it right. And so it was also, as you mentioned, when we first spoke I was even using the term internet creators. And I think that was something that was common at the time. The “internet” portion as a qualifier has since dropped off. And now for purposes of the creator economy, the term creators refers to individuals, it can be small businesses, which is what we’ve seen from a regulatory standpoint, how these small businesses are being impacted by regulations. But essentially creators in the article I pin in the context of intent. What is the intent behind the person or the small business that is posting content, trying to build a community and form a community in a virtual environment? And then that can even spill over into real physical world environments. And so the intent is kind of what I look at. Franklin Graves: And I have a chart in the article that has a diagram showcasing the overlap of what I refer to as “users generating content.” It’s a play on the concept of user-generated content, UGC. Users generating content is that large bucket of anyone posting on a platform of some kind. And within that large bucket, that large circle, are smaller subsets. You have creators, you have brands. Those are really the two buckets you can put people into. Otherwise it’s like your grandmother or your parents posting content on Facebook or Instagram, and those are everyday users of a platform. The distinction to get into that subcategory of being a creator more so has been analyzing the intent behind the posting. Are you posting content to build an audience, to build a community, to eventually have a chance to monetize the following that you’re bringing in or sell services or something like that? Brands are posting for that reason. Creators are maybe posting for that same reason. But even within the creator category, there’s a subcategory of influencers that are trying to sell something, that are trying to build more than just an awareness of who they are, their influence. They are trying to do brand deals, partnership deals, upsells and all that, and start an actual small business aside from just the content itself that they’re creating. So that’s kind of the distinctions that I make in the paper. And that’s why it’s important to understand and lay that foundation, that anyone can post content online, but the intent, the why behind their posting that content, really does ultimately matter, especially when you’re looking at it from a court case or from a regulatory standpoint. Ken Suzan: Now, Franklin, we’re seeing unprecedented geopolitical activity around platform ownership. For example, the US legislation targeting TikTok and Brazil’s recent temporary ban of X. How do these macro-level battles impact the day-to-day livelihood of creators? And how can they legally and operationally protect themselves? Franklin Graves: So the shift that we’re seeing, and I alluded to this earlier in our conversation, is this concept of Web 3. And that term may or may not be really popular anymore, but that’s essentially what we’re looking at: a shift into a federated, decentralized operation of a platform. So instead of one owner, one company, one entity owning and operating the platform, it’s decentralized. Anyone can start up a server, and it’s interoperable, meaning anyone can plug and play and connect to that larger network. And it creates this unified social network experience. Within each operating node of that network, there can be your own decisions around content moderation, your own decisions around the hosting providers you use, where you’re operating out of, the terms and conditions that apply to that. But the flip side is that instead of creators posting and sharing in a closed environment run and controlled by a singular entity, you’re now experiencing a peer-to-peer type operation where your experience can change based on which server, which node, which user you’re engaging with. You might have content that’s acceptable in one area but not acceptable in another, and maybe it just doesn’t even show up in that other area. Franklin Graves: But from a liability standpoint, as creators start to build their own networks and communities, even outside of a concept like the fediverse, it’s even down to creators building their own communities through online courses, subscription membership-based platforms that they run on their own website. There’s open source software out there, even something called Ghost, where you have memberships. And that is a creator or a small business in the creator economy that is now taking on the obligations that would typically fall upon a platform. They need to take into consideration terms and conditions, privacy policies, legal aspects, and regulatory considerations for running a platform, especially in a global world. So it’s a lot of liability that then shifts over to those small businesses and even brands sometimes that are doing the same thing. Whether it is something as simple or complex as content moderation or all the way up to monetizing an audience, this new world where creators can spin up and run a platform all dovetails back to the concept of creators not feeling like they have control in reaching the audience and the community that they’re building on an individual platform. And so this really became more mainstream conversation with TikTok and the issues around it potentially being shut down in the US. That was kind of the mindset shift and eyes opening for many creators, especially within the influencer subset, of realizing: we need to make sure that we have a way to reach the audience we’ve built if the individual platform that we’ve committed to over the last year or three years or so is no longer available. We need a way to continue that relationship outside of that one platform controlling it. Ken Suzan: Franklin, we have a few minutes left and a number of topics. So I’m going to switch gears and talk about a few issues. First, a major emerging topic in your paper is the evolution of protecting kids online. With state-level age-gating laws like the CAADCA and the recent FTC updates to COPPA, how should platforms navigate the significant tension between strict age verification mandates and the privacy and First Amendment rights of their users? Franklin Graves: Man, that is a whole discussion to unravel. It is a consideration that we’re seeing happen again, going back to the geopolitical nature of everything. Countries like Australia and certain countries in Europe and now even individual states in the US are trying to look at ways, and some of them have already put into place minimum age requirements before you can even sign up for an account with a social media platform. One of the things I’d just highlight quickly here is that one of the tensions is around how you verify someone’s age online and still maintain the ability to be at least pseudonymous. How do you still have a level of privacy, autonomy, and protection when it comes to having to provide something like a driver’s license or have parental consent tied and connected to an account managed by a parent in a situation where maybe it’s not appropriate or not beneficial to the child in that manner? But then maybe there are counterbalancing factors that outweigh that. All of that comes down to the technicalities of how it’s actually implemented and maintaining the sense of openness and freedom that we’ve had on the internet to date. And then the other element there is, since a lot of the internet that we think of today is more so through mobile applications, is it something that the mobile operating system providers and app store providers should be thinking about? So whether that’s the Google Play Store or the Apple App Store, where does that initial age verification need to fall? Is it at the platform level? Is it the app store or mobile device management level or something else? Yeah, there’s a lot to discuss there. And a lot of the issues we’re seeing with how the internet is changing in terms of being able to browse a website without disclosing personal information that might not have been required before is largely stemming from a focus on protecting children online. Ken Suzan: It sounds like, Franklin, we could have another episode covering lots of issues connected with that one topic alone. Franklin Graves: I would absolutely agree with that. There’s a lot going on there. And again, it’s different across the world. And so I know you all have a global listener base. And so there’s a lot of nuances to that whole discussion too, that are worth exploring. Ken Suzan: Last question for today’s episode is regarding the right of publicity. With the explosion of AI-generated synthetic media, digital replicas, and voice cloning, the right of publicity is taking center stage. What are the biggest legal risks for brands partnering with influencers right now? And how can creators protect their most valuable asset, their likeness? Franklin Graves: That’s a great question. I think we’re seeing kind of a throwing-spaghetti-against-the-wall-to-see-what-sticks approach right now by a lot of different parties, whether it’s trademark attorneys, whether it’s general entertainment attorneys or whoever. For example, we’ve seen Taylor Swift filing trademarks to protect certain sounds of her voice and phrasing that she uses. It’s a difficult area because in the realm of generative AI with deep fakes and virtual avatars, that is where it gets tricky, because traditional IP laws are just not able to fully cover that spectrum. It’s a piecemeal approach, but even then it doesn’t fully cover it. So for example, I’m based in Tennessee and a couple of years ago we had the Elvis Act that updated our right of publicity law to add voice and to explicitly reference artificial intelligence. And so that’s the kind of effort we’re probably going to continue to see: efforts to develop some framework around protecting what is essentially a privacy right, in a manner that doesn’t restrict generative AI systems from continuing to develop and operate the way they’re operating now, while layering in those protections so that in the US at least a First Amendment right doesn’t necessarily get squashed, and those traditional well-recognized efforts to not overregulate a technology in its early stages are respected. Franklin Graves: And so I think a lot of what we’re seeing is just a need to update laws. The SAG-AFTRA debate and the strikes that happened around maintaining control of your performance and any iterations of that, or building upon that by a media company that might come later, it’s all on the table right now and still being discussed, still being worked out. I think in the short run, a lot of times if it’s in a brand deal, the key question is: if you are using generative AI to enhance in some way the final deliverable for the campaign, who has control over that? Who has final say and sign-off on how that likeness or that digital replica or that person’s voice is represented? And even outside of the brand space, we’ve seen actors like James Earl Jones signing over certain aspects like their voice and allowing it to continue to be used in these manners powered by generative AI as Darth Vader. And I think I saw something that Boy George was even starting up an AI company that allows musicians, the original recording artist, to rerecord new versions of their masters so that they don’t miss out on that revenue. It’s powered by generative AI, by taking their voice now, which is significantly different than it was back in the 80s, and using generative AI to make it sound closer to the original, but all based on their current performance. So I think it’s still an evolving area. And what’s interesting too is on the platform side, we’re seeing the early stages of platforms like Google starting to acknowledge and rely on the license grant contained in their terms of service for YouTube, which grants them broad rights to use the content to run their platform. So all that to be said, it’s still early stages. I’m very interested to see where we go from here in the future, especially from a global perspective as well. Ken Suzan: Franklin, I could spend hours talking to you about this. You’re such a knowledgeable person on these topics. Maybe in a few years, will we connect again and talk further on AI and all the things that are yet to be developed? Franklin Graves: Thank you. Yeah, it doesn’t have to be another decade. Maybe we can cut it to half a decade, given the pace at which technology is going now. Ken Suzan: Sounds good, Franklin. Thanks again for being on the IP Fridays podcast.

In this episode of the Elevate Care podcast, host Nishan Sivathasan sits down with Terin Stamps, Vice President, Credentialing Solutions at AMN Healthcare, to explore how credentialing—often dismissed as a back-office paperwork function—can become a powerful competitive advantage for health systems. Terin draws on more than 15 years of healthcare operations experience to break down what credentialing actually encompasses, how automation and AI are reshaping the function, and why involving credentialing teams earlier in the contracting process leads to faster onboarding, fewer disruptions, and stronger patient safety outcomes. She also addresses how health systems can build crisis-ready credentialing playbooks and shares her outlook on where the space is headed over the next five years. About Terin Stamps Terin Stamps is the Vice President of Credentialing Solutions at AMN Healthcare, a role she has held for three years. With over 15 years of healthcare operations experience, Terin previously served as an AVP at HCA Healthcare and has worked across three major health systems. Her team transforms what many perceive as a compliance-heavy administrative function into a strategic capability that drives growth readiness and patient safety. Terin is a passionate advocate for standardization, smart technology adoption, and the consultative role credentialing can—and should—play throughout the full workforce lifecycle. Chapters 00:00 – Introduction and Welcome 00:17 – Terin's Background and Role at AMN Healthcare 01:00 – What Is Credentialing? Breaking Down the Basics 02:42 – Federal, State, and Facility Requirements: Finding the Balance 03:27 – Credentialing as a Patient Safety Function, Not Just a Barrier 04:36 – How the Pandemic Changed Credentialing and Compliance 06:05 – Turning Credentialing into a Competitive Advantage 07:31 – The Impact of Streamlining: Faster Starts and Happier Clinicians 08:15 – The Role of Automation and AI in Modern Credentialing 09:22 – Building Technology That Flexes Without Creating Chaos 10:44 – Maintaining the Human Touch Alongside AI 10:44 – Credentialing in a Labor Disruption: Building Your Crisis Playbook 12:42 – Short-Term Fixes vs. Long-Term Credentialing Strategy 14:41 – What the Next 12 to 18 Months Look Like 13:36 – The Three-Year and Five-Year Outlook: Data Sharing and Strategic Integration 16:32 – AI Agents and the Future of Workforce Productivity in Healthcare Sponsors: We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

I episode 135 får vi igjen besøk av porteføljeforvalter Ole André Hagen fra FIRST Fondene. Ole André forvalter FIRST Impact og FIRST Global Focus. Med over 20 års erfaring fra kapitalmarkedet har han en solid bakgrunn med ekspertise innen teknologi, olje og gass. Han har tidligere hatt roller hos ABG Sundal Collier, Oslo Asset Management, Fondsfinans og Explora Capital. I denne episoden kjører vi en skikkelig Mythbusting-runde der vi tar for oss de mest utbredte argumentene for AI-boomen. Deretter går vi dypere inn i capex, produktivitet, private verdsettelser, Magnificent 7 og hvor man eventuelt finner verdi utenfor hypen. Ole André deler også sine tanker om hva som kan skje hvis AI-boomen viser seg å være mer boble enn boom – og gir ett konkret råd til lytterne. Noen av mytene: «Denne gangen er det annerledes fordi selskapene tjener penger.» – Hvorfor er dette en farlig myte?«AI er som internett i 1995.» – Hvorfor holder ikke denne sammenligningen?«Magnificent 7 er uovervinnelige.» – Hvilken historisk myte minner dette om?«Produktiviteten kommer snart.» – Hvorfor er dette en klassisk boble-myte?«Dark fiber-risiko»: Ser vi det samme med dagens AI-infrastruktur og datasentre? Ole Andre kommer etterhvert inn på hvilke selskaper han ser verdi i dagens marked. Ole Andre argumenterer sterkt for verdi i de syv største selskapene i Kina som inkludert Tencent, Alibaba, PDD, Meituan, osv. Han trakk spesielt frem JD.COM hvor han har et oppdatert syn på verdsettelsen og utsiktene. Av andre interessante case kom vi inn på healthcare i USA med United Health, Molina og HCA Healthcare, og en tur innom Greggs i Storbritannia. Mange interessante case som man kan se nærmere på. Sammenligningene til Dotcom er på noen områder like. Man ser at OpenAI, Anthropic og SpaceX prises ekstremt høyt til tross for store tap. Hvis vi nå er i en DOT.AI - boble; vi spør Ole André hvordan man kan utdanne seg om hvordan det kan se ut og hva man bør gjøre. Ole Andrés heteste tips er å lese journalisten Edward Chancellor sin bok basert på investerings essays laget av Marathon Asset Management i perioden 1993-2002. Boktittel: Capital Account: A Money Manager's Reports on a Turbulent Decade, 1993–2002.Ønsker du å høre mer fra Ole André Hagen, finner du han her:X: https://x.com/OleAndreHagen FIRST Impact: https://firstfondene.no/fond/first-impact/ FIRST Global Focus: https://firstfondene.no/fond/first-global-focus/ FIRST-Podden: https://open.spotify.com/show/6F2jjF4T9y8sczF9uIHkQV Episoden er spilt inn for informasjons- og underholdningsformål, og innholdet i episoden skal ikke anses som en investeringsanbefaling. Innholdet er ikke sponset. Ole André ble invitert av StockUp. Hosted on Acast. See acast.com/privacy for more information.

Healthcare accounts for nearly one-fifth of the U.S. economy, making it one of the most consequential sectors for AI-driven transformation. In this special Technovation summit panel moderated by Mike Bertha, Partner at Metis Strategy, Michael Pfeffer, Chief Information & Digital Officer at Stanford Health Care and Stanford School of Medicine, and Chad Wasserman, CIO of HCA Healthcare, explore how healthcare organizations are moving beyond digitization and toward clinical-grade AI. The discussion examines how AI is improving clinical decision-making, accelerating disease detection, enabling personalized medicine, and reshaping healthcare operations. The panelists also discuss responsible AI governance, the importance of connecting technologists to patient outcomes, and what it will take for AI to ultimately bend healthcare’s cost curve. Key topics include: Moving healthcare from digitized to truly digital Clinical-grade AI and personalized medicine Responsible AI governance and Stanford’s FURM framework Human-centered technology leadership Scaling innovation through operational excellence The future of healthcare delivery and AI-enabled care This episode is presented by Celonis — Give AI the context it needs. Learn more at celonis.com  

Troy Lamb from the Utah Department of Workforce Services talks about the resource in their office and online for job seekers. He also talked about new positions at Thermo Fisher Scientific, Spartronics, HCA Healthcare, Starbucks and Lowe's.  

In this final episode of our series exploring the strategic imperative of speed in healthcare, Emily Baker is joined by Kelly Nye, Vice President of Marketing and Digital Strategy at HCA Healthcare, and Jessica Schmidt, President of BPD Healthcare.Together, they explore how AI, data, and digital tools are reshaping how patients access, understand, and navigate care—and how those changes are redefining expectations.From personalized communication to real-time guidance, the conversation highlights how many of the innovations improving experience are also fundamentally about speed: reducing friction, accelerating understanding, and enabling more responsive care.This episode brings the series full circle—showing how the shift from months to moments ultimately transforms not just how organizations operate, but how patients experience healthcare itself.

This week, we revisit our interview with Ann Hatcher. Ann is a Senior Consultant at Thrivence, based in Nashville, with more than 25 years' experience in all areas of human capital. Prior to joining Thrivence in 2022, Ann was the Chief HR Officer at Wellpath, a $2B private-equity backed healthcare company contracting with state and local governments. At Wellpath, Ann built a scalable HR function to support company growth. Prior to Wellpath, Ann held multiple VP roles at HCA Healthcare, one of the nation's largest publicly traded hospital companies. Ann received a bachelor's degree in economics from Washington & Lee University and Master of Business Administration from Belmont University. She serves on the board of the Urban League of Middle TN. She serves as Adjunct Faculty at Vanderbilt University's Master of Leadership and Organizational Performance. Ann and her husband Scott reside in Nashville, where they are cheering on their recent college graduate son Joseph.

If speed is now the strategy, the next question is: how do you actually operationalize it at scale?In this episode, part of our series exploring the strategic imperative of speed in healthcare, Jason Brown, CEO and Co-founder of BPD Healthcare, joins Nicole Baxter, Chief Brand Officer at HCA Healthcare, in a conversation exploring what it means to move faster inside one of the largest healthcare systems in the country. From the limits of traditional campaigns to the need for system-level thinking, they unpack how organizations built for stability can evolve to compete on speed.They also examine the dual role of AI—as both an accelerator of change and a tool to better understand audiences, make decisions faster, and unlock new forms of innovation.Next in our series exploring speed, this episode pushes beyond theory into what bold, real-world adaptation actually looks like.

Gregory Guldner, MD, MS, FACEP is the Vice President of Academic Affairs for HCA GME, a role he entered July 1, 2022, most recently serving as DIO at HCA Healthcare Riverside in Riverside CA. Before joining HCA Healthcare, Dr. Guldner served as the Program Director for the Emergency Medicine Residency Program at Loma Linda University Medical Center, as well as an Associate Professor of both Emergency Medicine and Pediatrics at Loma Linda University. Dr. Guldner served with the U.S. Army in Iraq and Afghanistan, including serving as Brigade Surgeon for the 420th Engineer Brigade in Sharana, Afghanistan. He holds a Commission as Lt. Colonel in the U.S. Army Reserve Medical Corps.Jason T. Siegel (PhD) is a Professor of Social Psychology at Claremont Graduate University, where he is the director of the Depression and Persuasion Research Lab. Dr. Siegel's scholarship examines the intersection between message features and the cognitive profile of people with depression to develop messages to maximize help-seeking among this population. He also investigates message approaches for increasing the social support received by people with depression. Dr. Siegel has been the principal investigator or co-investigator for over $25 million of grants and contracts. He is currently working on a federally funded grant to increase help-seeking among military members. HCA Healthcare also sponsors Dr. Siegel to conduct research to improve the well-being of their medical residents. He has served or is currently serving on editorial boards of journals, including Health Psychology, Personality and Social Psychology Bulletin, and Health Communication. Dr. Siegel is co-editor of Wiley's Handbook of Mental Health Communication and co-editing a special issue for Stigma and Health on unintended effects of anti-stigma campaigns.Thanks for tuning in! Check out more episodes of The Well-Being Connector at www.bethejoy.org/podcast.

This Clock Talk episode features Lyndsay Van Benschoten, Director of Legal Operations at HCA Healthcare, discussing why legal operations transformation should be treated as a marathon rather than a sprint. Drawing on her experience running marathons across every continent, she explains the importance of pacing change, sequencing initiatives, and prioritizing long-term strategy over quick fixes. Lindsay shares how she built a legal operations function from scratch by focusing on relationships, foundational processes, and data-driven decision making. She emphasizes balancing quick wins with long-term infrastructure to build trust and momentum. The conversation highlights that sustainable legal ops leadership requires discipline, resilience, and a human-centered approach.

On this episode Brian talks finally getting his neck brace off, the continuing clusterfuck between HCA Healthcare and the VA, his kids visiting, the Mike Freund Band, upcoming trip to Philly ... and so much more, really!!! Have a listen/watch and share with your friends or enemies! Find on all podcast platforms and YouTube! Just Search “Craft Conversations”! It's always best if you watch

In this episode of Investor Connect, we welcome David Vulcano, Vice President for clinical research, compliance and integrity at HCA Healthcare and president of Music City Angels, who shares how the Nashville chapter fits within the multi-city Community Equity Partners network and how the group invests through both angel funds and a club model. David walks through their process—light initial screening via the website, chapter-based prescreening, and monthly live pitches—along with what they want to see in early companies, including an MVP (not R&D), clear problem/solution, strong team, investment terms, and an exit strategy. David discusses the sectors they find compelling, including healthcare, fintech, advanced materials, EV/battery technology, and infrastructure, and he notes that "AI" alone isn't enough without a real problem being solved. He highlights what separates strong founders in the room—preparation, coachability, and hitting key points within a short pitch—and outlines common red flags such as uncapped SAFEs or convertible notes and founders who haven't thought through realistic exit scenarios. We also cover how Music City Angels adds value beyond capital through board roles, connections, syndication, and shared diligence across investor networks, as well as Tennessee ecosystem resources like Launch Tennessee matching funds and the Entrepreneur Center for pitch help. David offers advice to new angel investors to learn through group meetings and shared diligence, and he emphasizes that founders should submit through the Community Equity Partners website for the fastest path to a clear answer. Links mentioned: Community Equity Partners website. Reach out to at davidvulcano@outlook.com ________________________________________________________________________ For more episodes from Investor Connect, please visit the site at: http://investorconnect.org Check out our other podcasts here: https://investorconnect.org/ For Investors check out: https://tencapital.group/investor-landing/ For Startups check out: https://tencapital.group/company-landing/ For eGuides check out: https:/_/tencapital.group/education/ For upcoming Events, check out https://tencapital.group/events/ For Feedback please contact info@tencapital.group Please follow, share, and leave a review. Music courtesy of Bensound.

Dive into the heart of the AI revolution with Gary Brode from Deep Knowledge Investing. In this episode, we unravel the complex world of the semiconductors that power AI. Nvidia's GPU dominance to ARM-based innovations, Intel and AMD's CPU roles, and the massive energy demands of data centres. Learn about key deals like Nvidia-Meta's collaboration, investment risks in hyperscalers, and opportunities in nuclear energy and uranium. Perfect for investors navigating the AI boom.

Alissa Coram and Ed Carson walk through Wednesday's market action and discuss key stocks to watch in Stock Market Today. Learn more about your ad choices. Visit megaphone.fm/adchoices

Dive into the heart of the AI revolution with Gary Brode from Deep Knowledge Investing. In this episode, we unravel the complex world of the semiconductors that power AI. Nvidia's GPU dominance to ARM-based innovations, Intel and AMD's CPU roles, and the massive energy demands of data centres. Learn about key deals like Nvidia-Meta's collaboration, investment risks in hyperscalers, and opportunities in nuclear energy and uranium. Perfect for investors navigating the AI boom.

Rachel Knutton, founder and CEO of Alluvia Studio, shares how a 30-year healthcare journey—from hospital marketing and public relations (PR) at HCA Healthcare to medical device commercialization, product launches, and sales—shaped her belief that everything in MedTech ultimately comes down to storytelling. Rachel explains how her “been there” experience in hospitals, cases, and value analysis environments helps her create messaging that's compelling, compliant, and built to endure. She also opens up about becoming an “accidental entrepreneur,” discovering unexpected fulfillment in leading people, and building an agency culture grounded in authenticity, humor, and joy.    Guest links: www.alluviastudio.com | www.linkedin.com/rachelknutton | www.linkedin.com/alluviastudio  Charity supported: Sleep in Heavenly Peace Interested in being a guest on the show or have feedback to share? Email us at theleadingdifference@velentium.com.  PRODUCTION CREDITS Host & Editor: Lindsey Dinneen Producer: Velentium Medical   EPISODE TRANSCRIPT Episode 073 - Rachel Knutton [00:00:00] Lindsey Dinneen: Hi, I'm Lindsey and I'm talking with MedTech industry leaders on how they change lives for a better world. [00:00:09] Diane Bouis: The inventions and technologies are fascinating and so are the people who work with them. [00:00:15] Frank Jaskulke: There was a period of time where I realized, fundamentally, my job was to go hang out with really smart people that are saving lives and then do work that would help them save more lives. [00:00:28] Diane Bouis: I got into the business to save lives and it is incredibly motivating to work with people who are in that same business, saving or improving lives. [00:00:38] Duane Mancini: What better industry than where I get to wake up every day and just save people's lives. [00:00:42] Lindsey Dinneen: These are extraordinary people doing extraordinary work, and this is The Leading Difference. Hello, and welcome back to another episode of The Leading Difference podcast. I'm your host, Lindsey, and today I'm delighted to welcome Rachel Knutton. Rachel is founder and CEO of Alluvia Studio, a strategic medtech marketing agency based in Tennessee that supports some of the largest medtech brands in the world. Her experience in healthcare spans 30 years, including hospital marketing and PR for HCA Healthcare, as well as various roles in medical device commercialization, sales and marketing. Right. Well, welcome to the show, Rachel. It's so nice to you for having me. Of course. I would love if you would start off by just, uh, telling us a little bit about yourself, your background and what led you to medtech. [00:01:36] Rachel Knutton: Yeah, so I actually have a pretty interesting background and I bet I'll cover a little bit more of it as we go through the discussion, but currently I have an MedTech marketing agency. We have 16 employees. been in business technically since 2011, so 14 years. And just really focused on this industry. My path to getting into MedTech actually came through HCA Healthcare. I started working in hospital world back in 1996. And actually it was accidental. I, you know, I was pretty new outta school, a couple years outta school and I'd answered an ad and I dove right into a really exciting world. It's, you know, of course headquartered here in Nashville. Learned all about hospitals. I supported I think eight different hospitals at that time that were in region, the Nashville region, doing marketing and public relations, walked into my first open heart surgery case, helped feed employees at midnight, handled all kinds of interesting PR events because we're hearing Nashville, a lot of country music stars might get hospitalized. And I did that for about 10 years. And then I ended up moving into devices a recruiter, and it's when Kimberly Clark Healthcare had gone into the medical devices arena through the purchase of Ballard. so honestly I really didn't know much about it. But I had, you know, I did have my MBA, I had been working in healthcare, which sort of met the qualifications at that time. And I got a early start in marcom. Learned so much, got back into the hospital through that role from the other side of the coin and I had the chance to do product management, launch a product, and then I moved into sales and sold the product a whole bag and then got back into the hospital, you know, working through the whole value EIS ecosystem and working with physicians and being in cases. So it's been a very interesting path for sure. [00:03:37] Lindsey Dinneen: Yeah. Yeah. Thank you for sharing that. And so I'm curious about a lot of things, but I'll start with this. So what do you find are some of the differences and similarities between marketing and PR for the hospital side of things versus the device side of things? [00:03:55] Rachel Knutton: I mean, certainly I think PR piece is a much bigger aspect, the community aspect. Um. Every hospital is such an important part of the community. So there's a heavy weight there on that. And then of course, the regional aspect of it. So whereas in the device world, you know, all targeting like very large geographies, maybe either the US or outside of the US. And so in the hospital world, that tends to be more regionalized. I would say. That's like one of the big differences for sure. And then honestly, hospital world, it's more business to consumer. is a lot of physician related marketing as you're trying to drive preference to, you know, using your hospital for surgeries or trying to recruit physicians, but it's a lot more B2C in the, medtech world. world. [00:04:44] Lindsey Dinneen: Yeah. Yeah. So, okay, so you mentioned know, you responded to an an ad and that led you to was sort of like, well, a say, um, synergy, whatever you wanna say. that was was marketing and communications something that you always had a passion for or what led you to kind of pursue that? [00:05:05] Rachel Knutton: Yeah. Well actually I was a little bit more of a writer. would say telling stories is origin story. So I wanted to work in magazines. This is back when we still did print and newspapers and things like that. And always wanted to work in the magazine um, industry and I, and it started out writing for a business magazine. Started working for an agency for Ford, doing writing for a sales focused magazine. And so it just sort of morphed into that. I would say in the marketing and PR world, we were telling stories about patient stories, pitching those to newspapers. We were telling stories about physicians doing new types of procedures employees, you know, trying to promote them within the hospital world. That's also important to that ecosystem. And so I think that's kind of where that transition happened. And I would say that's still what I do today. So it's taken a lot of different forms and product management and working in Excel files and figuring out demand forecast isn't really about telling stories what it is, right? Everything is about telling a story in the end. [00:06:06] Lindsey Dinneen: Yeah. Yeah. So it sounds like you have the strategist side, the analytical side, and the creative side, which doesn't always, you know, align. And so tell us a little bit about your approach maybe to, say, there's a client of yours that is interested in bringing a product to market, and story tell to help them achieve their goals, and within compliance, because obviously that's a component. [00:06:35] Rachel Knutton: yeah, I mean, that's certainly in our industry, you know, figuring out are the guardrails. course in marketing, I always think, you know, we, know the rules. But we're also going to make sure that we're not self-limiting within those rules. So I let the regulatory people and the legal people push back. But I know what not to risk, right? So I think one of the things that's very helpful is having sold devices, having launched devices myself, having worked in the hospital system, I spent a lot of time on the floors watching how devices are used. I spent time in ICU collecting data. I think really having been part of that environment helps feed the story building process. It's almost like a natural part of what goes into building that story. So because of that experience, because I've walked those halls, I've been in those shoes, I kind of know what some of those limitations are and that just automatically configures into the storytelling process. I know what the product managers are up against when they're trying to launch a product. And theoretically, I should know the right questions to ask and how they got to the product that they have today and how they've, you know, customer feedback has fed into that. And then how do we take that and make sure that the messaging meets the same requirements? Like you have a, you know, you have design requirements, well, your messaging should have the same requirements and achieve a goal. So I think that's the analytical side is making sure, does the message achieve the goal? Are we being very committed to what's the business objective? How is the marketing objective supporting that? And then is the, how is the messaging fitting into that? I think that's a very important part of the discipline. We also are very familiar with, you know, claims matrices and the importance of having, you know, data and research to support claims. And so kind of knowing that framework, I think is helpful when you're building messaging because helps you think through like, okay, here's how the client is going to need to organize the messaging. Here's how they're gonna have to reuse the messaging. You know, how can we be very consistent in how we roll that out so they're not having to go back through and through their approval process every time. It's really important part of the discipline in the medtech world that we have to deal with that industries as well, of course, but it's certainly very important in ours. [00:09:01] Lindsey Dinneen: Yeah. Yeah. I, I really appreciate that insight and I think, you know, it's so interesting to see-- you're totally speaking my language about the consistency of, it's something I've, I've preached so much is you have to be consistent with your messaging and your branding. And it's not like everyone has to have the same cookie cutter language, but when you're aligned, that really translates. [00:09:25] Rachel Knutton: And it works. this is, you know, I, think this is a little bit of a, it's not a pet peeve, it's a passion project rather of mine is to get people to be consistent because I think what happens is internally, people get tired very quickly of their messaging or their creative. And I do think you need creative variability. We know with AI you need some of that, like that's gonna be important. But probably your customer, your target audience isn't tired of it and they might not have even seen it yet. And it's that very old, like nine times someone has to hear a message. And so my favorite clients are the ones that work very hard to get the messaging right in the first place. They go through the discipline process of doing it, knowing why we're doing it, getting full buy-in from an extended team, and then just keep with it, with some obviously refinement and tweaking when you get customer feedback. But you know, sadly, I'm sure we've all had this instance where it's like, "Oh, Dr. like this ad. We need a new ad campaign." And it's like, "Well, that's okay. I'm really glad he noticed it." You know? That's all right. That, might be okay. So, it, I think that the best companies are consistent and, you know, one of our clients is um, intuitive Surgical, and one of the things that we see is like, of course there's fresh creative. Of course there's brand evolution, but the overall message is very consistent and that's, it's fun to see how fruitful that consistency has been for them. [00:11:06] Lindsey Dinneen: Yeah, absolutely. Love that. So you worked for other companies and then you took a leap and became an entrepreneur and a leader of your business. What was that like? Were you prepared, so to speak? I'm not sure anyone's actually prepared to be an entrepreneur, but you know, how did that go for you? [00:11:24] Rachel Knutton: Yeah. was certainly an accidental entrepreneur. Some lifestyle choices, particularly marrying someone in the military at the time when we didn't do Zoom calls forced me to look at my career path and go, you know what? I'm not gonna climb the corporate career ladder moving. At that time, it wasn't a thing. And I thought, you know, I'm gonna need to do consulting in order to, you know, support family and then keep my business going. So I had lifestyle reasons that I became an entrepreneur and wasn't really sure how it was gonna work out, to be perfectly honest with you. And, you know, felt like a lot of people say, "Well, I'm consulting," which just means they don't have a job right now. And I, I know, you know, nothing bad about saying that, that can be very true, but for me, I was like, this is actually something I'm gonna need to do. And I did it as a as a solo consultant for several years, and then when I, we finally settled down and stopped moving said, "Well, it's time for me to get some help." The thing that was really interesting to me is I never really wanted to manage people even when I was in the corporate world, I just wanted to do great work. I wanted to, you know, I, felt like people slowed me down. You know, I just, I'm like, "Just let me go. I'm a star player." And it was really nothing that I was interested in at all. And now I have, you know, all these employees and I spend a very large portion of my time managing people. And the thing that has been so surprising is how gratifying that is, how fulfilling it is. One, to, you know, go beyond your comfort zone and find, I've learned so much. I've made a lot of mistakes. I've thought about other leaders that I've been lucky to work with in the past and follow what they do. And maybe some people who had some tendencies that I try not to do or I'll check myself and go, "Oh, am I, you know, am I doing that?" But I think managing team, developing people is the most exciting piece of it. always loved helping clients, so as I started out in this venture, I had a couple of offers to go work full time for those clients, but at that point I had been helping a few people and I was like, "Well, I can't say no to to the guy at this company, I can't say no to her because she needs my help. And if I have a full-time job, I'm not gonna be able to do that." So I really just wanted to help as many people as possible and I felt like owning my own business will allow me to do that. Now that I have a team, we are able to help so many more people and that is really gratifying. The other thing is. Where I am, my community is outside of Nashville and we're a micropolitan, which means we're kind of just far away for our commute to Nashville to be impractical. We have a local university here, and so one of the things I wanna do early on was work with the local university talent for people who wanna stay in this upper Cumberland area and have a great profession. And it's somewhat limited still. It is growing, but there's not a lot of big corporate jobs. So what I love to do is I bring that corporate experience into my small business in terms of professional development, evaluations, how we coach people. And then I try to get rid of all this stuff that I didn't really care about working in the corporate land, you know, and increased flexibility. Let's not have politics and things like that, and so that people can just grow and flourish. And so it is, I'm very passionate about it. I love helping clients and I love helping my team, and so it's really like the best of both worlds for me. [00:14:58] Lindsey Dinneen: Yeah. Excellent. So you have an interesting name for your company and I would love if you would share a little bit what led to that? [00:15:07] Rachel Knutton: Yeah. Thank you for asking about that, actually. So when I was the first name for my company was called Good Day Marketing, and when I realized I was really going to stay in medtech, at that time when I launched it, I was like, well, maybe I won't do medtech. Maybe I'll just do other marketing. I was like, "Well, medtech is where people want me. This is what I know. I have expertise. This is where I need to be." It made a lot of sense. I was like, okay, I need to rebrand, and I had gone through a period of testing. And so I'm a Christian and I'm familiar with scripture. You know, where you're like, you get refined in the fire, you're refined like silver and like gold. And I was like, "Okay, I need to have something about gold." And I discovered there's a type of gold called alluvial gold. And it's the kind of gold that you find in riverbeds. And soil in uh, riverbed is very, very rich because you have so much, you know, marine life and you know, plant life flowing over it, but then there's gold deposited there, and I was like, "That's we do, right?" Like when we're working with medtech companies, there's so much rich content, there's so much intelligence and innovation baked into what they're doing. Our job though, is to find the pieces of gold that will really help them tell that story and distill that, right? And like purify it. And it goes through a refining process to make sure the message is really clear. leave the extra behind. And then once we get it into a good spot, we shine it and we just like make the best part of that messaging, pull that forward. So it just made a lot of sense for the agency to be called Alluvia Studio. [00:16:42] Lindsey Dinneen: That's, that's perfect. That's such a great story too. I love the intentionality behind it and the thought process of it. Um. So yeah, so you have some core values with the company, and I'm assuming this also derives from yourself, and three me were the values of authenticity, joy, and humor. Can you speak to those and how you came up with that? [00:17:06] Rachel Knutton: Sure. Well, authenticity is, I, I just can't not be authentic. So one of the things you and I had talked about before is, I have a hard time talking about myself. just am naturally a little bit humble and I have to ask other people to tell me what I'm good at, right? And they're like, "Well, such a thought leader. You know what this industry so well, you're so great at telling this story." And I think just being able to say, "Hey, I don't know how to frame myself is something that's just innate to me." [00:17:40] Lindsey Dinneen: Hmm. [00:17:42] Rachel Knutton: I think I wanna work that way with people. It means that if you need to have a tough conversation with a client, you can have it. something doesn't feel right, I wanna pick up the phone and say, "Hey, this didn't feel right to me. I don't like how this conversation went. I don't like how this project's going 'cause I don't, I sense that you're dissatisfied, I wanna talk about it, I wanna understand it." from the client side, that's how authenticity works. And then with my team as well. So, for me, their personal lives are very important. I know we all bring our personal life into our work. If we say that we don't, we're lying. And so I ask that, you know, if someone's having a rough day or going through something as much as they're comfortable, at least just let us know so that other people aren't impacted by maybe, you know, a down day or, or take it personally because you know how we all do that, right? We read into it, go, "Oh, did I do something to upset them?" "No, I'm just, I'm not here today." And so I just think it's really important one, and I want people to feel comfortable with them, to feel themselves. And I think it helps with like diverse perspectives well. And then fun. So like humor, fun to me are lumped together and I just think when you have fun at work, you do your best work. And reminded of a couple of stories with our clients. So a lot of times we think in medtech, like everything's so serious. Everything, you know, and it is, it's a serious business. We're doing important things. There's nothing flip about what we do. However, we're all human beings. And we all need to have fun while we're working together. So we like our clients to have fun working with us, and I like sharing things that are fun about me. I had someone just this week who is from a very high level financial position in a big company comment that he loved that I had a roller skater in my LinkedIn profile. Now, I never would've thought that, right? I never thought that person would have really appreciated that, but that just goes to show that we all need to have fun. And even if we're working hard, we just like work hard, play hard, like let's just, and when we're stressed, let's just laugh it off and keep going. [00:19:58] Lindsey Dinneen: Yeah, and the joy aspect, just curious because that is, uh, the huge core value of mine, and so I would just love to hear your take on it. [00:20:06] Rachel Knutton: It is my purpose life. I have identified that. I got go through a leadership development class about 20 years ago with Kimberly Clark, and we identified our purpose, and bringing joy into other people's lives was mine and what that means for me-- it is funny, early on in my career I, didn't think I was gonna work in medtech. I thought it was more in like hospitality, tourism, something, you know, that's fun, you know, obvious fun. But what I really realized is that joy, um, joy comes from completing a project, feeling very good about what you do. We are often a very important part when people are presenting about themselves. So they do a lot of presentations. They're presenting to their boss or to a board. We wanna make them look good. We wanna make them feel very confident and relieving that stress is a joyful experience for them. So for me it's very personal. know, as much as we can, we want to help them feel that and experience that, and that comes down to how we communicate with them. You know, let's laugh a little bit. Our job is to look good. We, this business is not about Alluvia. This business is about you, and we are here to be a partner with you in that process. [00:21:29] Lindsey Dinneen: Yeah. Oh my goodness. Yes. That resonates very much. Um, yeah, so, you know, you've you've had an amazing career and you've worked, like you said, on the hospital side, you have had the device side and now your own business. Are there any moments along your journey that really stand out as affirming to you that "Yes, I'm in the right place at the right time?" [00:21:52] Rachel Knutton: Definitely. When I started my consulting business, I wasn't sure that I was going to be in medtech. So I had been in the hospital world for about 10 years and I had been in medtech for about 10 years, and I thought, "Well, am I supposed to be doing something different?" You know, that's that's a nice time to like, and my relationships and my reputation drew me back in. So it was almost one of those like. I'm meant to be here because I do have the experience that people value and I do have a way of thinking that's very helpful for people and it's a unique perspective that help. And so through my consulting business, I ended up launching two more products through very large publicly traded companies. And I thought, "Well, okay, obviously I'm supposed to be doing this." [00:22:48] Lindsey Dinneen: Yeah. Yeah. Excellent. Yes, and I think makes sense too because it's, it's also rather niche, you know? So, so having the skill sets really play a good part into-- it's, it's-- basically what I'm trying to get at is it's not an necessarily an easy path. So it's helpful to have had that background to, you know, you've got the communications and the marketing, but also the nitty gritty of, you know, I remember when I first joined, you know, somebody would say a sentence and it was like, half of it was acronyms and it was, it's just such a steep learning curve, [00:23:21] Rachel Knutton: Yeah. Mm-hmm. [00:23:21] Lindsey Dinneen: Yeah. [00:23:22] Rachel Knutton: It's, it really, and it still is. I mean, there's no way to know about every specialty in the world or all of the, you know, technical or clinical issues that our clients customers need to deal with. But being able to figure out which parts you need to understand and which you don't, I think is good. Like, what do you need to filter? do you really need to go in order to help them communicate their message is. Is helpful. And I think having that experience does provide that filter. And you know, it's funny because I was thinking about your podcast and I love what you're doing with it. Like I love that you're trying to shine a light on our community and it is about so many people trying to help people and save lives. And yes, I mean, I work so heavily with the investor community and startup community that sometimes it starts to feel a lot like it's about money. think money follows great ideas, right? Because there's an economic value to an innovation that's gonna save our healthcare system money, save lives and outcomes and, things like that. So I think it's all important. One of the things that I've thought about though is. Our unique position is we help people that help people save lives. So, you know, we are not on the frontline innovating new devices. We are not really on the frontline working with the patients. But if they don't tell their story, if there's not awareness of their solution, if it's not implemented correctly-- we think, I think a lot about that at the at the sales level, having been in, in those shoes-- if those things aren't done correctly, then the patient's not gonna be helped and making sure that we make that as easy as possible. people don't really wanna think about marketing, right? Like they wanna think about the clinical aspect. They wanna think about the innovation and the know, technical issues that they need to solve. And new product development, but the marketing piece is really important. All [00:25:28] Lindsey Dinneen: Yeah. Yeah, and it's just a fun, well, it's really a special role to play, I think. And I've always felt really grateful for that because, right, if somebody doesn't know that it exists, then they can't buy it. And so even though my role is small in comparison to maybe the scientists and the engineers and everything like that, I still get to play a part, and I think that's just delightful. Yeah. [00:25:55] Rachel Knutton: Yeah. Yeah, it really is. And it's really helpful too. So, you know, running an agency, I have a lot of creative people. Well, in our industry, we don't get to be quite as creative as other industries, right? Because as you mentioned, you know, we have regulatory reasons and it's a slightly more conservative industry for sure and should be. We're always looking to figure out how do we inject that joy? How do we inject that fun and authenticity into something that still feels as professional, as innovative, and as buttoned up the product is, as the quality process has been, as the clinical study has been, but still, how do we have a unique voice within that? And so that's really helpful with my creative team too, to say, right, like our guy boundaries are a little bit different, but what we're doing is so much more important than selling a consumer product. Maybe like a luxury item or jewelry or marketing a, I don't know, something sexier, you know, like a vacation. I don't know. To me that'd be like the ultimate, send me around the world and have me market a travel. That'd be very good. [00:27:05] Lindsey Dinneen: You go. [00:27:06] Rachel Knutton: But at the end of the day, like it, it's making a really big impact and I think that's really helpful to help people in that. We're always looking for ways to try to get that experience. Like I'm always looking for ways to get experience from my team to be able to do that. I think that's probably my next big goal is like, how do I get them into the hospital? How do I expose them to what the day-to-day life is of a sales rep? You know? think that's really important in our industry to have some sort of exposure to feed on the streets in the hospital setting, how it works, what the sales rep has to go through to get the product implemented, how long it takes for it to actually succeed, right? Because it's not just one sale, it is a long process, a long journey, and an ongoing journey to make sure that that it sticks and that people understand how to use it. And I think having that like empathy or at least point of view can be really helpful to anyone marketing in our industry. [00:28:10] Lindsey Dinneen: Yeah. Yeah. I I really like that. That's, that would be a really helpful thing for anyone, especially if they're newer to the industry, to have that sort of boots on the ground, this is what it's actually like, kind of experience. [00:28:24] Rachel Knutton: Yeah. [00:28:25] Lindsey Dinneen: So, okay, so pivoting the conversation just for fun. Imagine that you were to be offered a million dollars to teach a masterclass on anything you want. It could be within your industry, doesn't have to be, what would you choose to teach? [00:28:39] Rachel Knutton: I think it would really be about this, like how to find joy. Like how to find joy in everything. You know, how do you cultivate a joyful outlook on life so that even when you're sitting in traffic or doing something you don't really love to do, how can you integrate that? You know, I think that one thing that's really important to me is my faith. So my values, I'm, Christian, and I really believe the only true joy that we have is when we have a relationship with Jesus Christ. And so that's not part of my business, that's part of my life mantra, but like if I could help people get to the real joy, that would be like the ultimate goal, right? If I can't get them there, if I can get them to, you know, experience joy in the day to day or experience joy in their trials, think that would be something worth, I'd do it for free. I don't even need a million dollars. a million dollars would be great. [00:29:34] Lindsey Dinneen: Yeah. Right. Excellent. Excellent. Yes. Okay. And then how do you wish to be remembered after you leave this world? [00:29:43] Rachel Knutton: I think it's that point I just made there, right, is that, maybe, I mean, it's so cliche, but I left things better than I found them. I left people better than I found them. And, you know, and ultimately, you know, if I lead them to Jesus, that is like the ultimate goal for me as a Christian. So for me, that would be a metric that if it was, you know, one person, if it was 1 million people, it doesn't matter. That's the goal. [00:30:13] Lindsey Dinneen: Yeah. Yeah. And then final question, what is one thing that makes you smile every time you see or think about it? [00:30:22] Rachel Knutton: It is my business. It really is. I mean, okay, obviously my family and my pets and things like that, but I really love coming to the office. This, we have our own building. Every time I come here, my spirits are lifted. I love seeing my team members and I love working with the clients and just hearing from them and building those relationships. Everything about this is so deeply personal to me that the money piece of it is like the very last thing that I think about. It's the last way that I run my business. It's the last way that I measure success. It's the last way I hire. It is really just follows that, that positive feeling of making an impact and having fun. I, it's just, I know it sounds crazy. We keep saying that, but I think it's really fun to do what I do. I'm [00:31:18] Lindsey Dinneen: Yeah. I love that answer. That's that's wonderful. And it, I think that's one of those affirmations that yeah, you are in the right place at the right time because you're having fun and you're joyful. I love that. [00:31:30] Rachel Knutton: Sometimes it's temping to work from home, and then I work from home, and then I come to the office. I'm like, "Why did I wanna work from home? It's so much lighter here. We have a disco ball here and I don't have a disco ball at home." [00:31:40] Lindsey Dinneen: Oh. Brilliant. I love it. Oh my goodness. Well, this has been such a fantastic conversation, Rachel. I so appreciate you and your time today, and I love the way that you bring joy and fun into medtech and into the lives of the people that you touch. And we're excited to be making a donation on your behalf, as a thank you for your time today, to Sleep in Heavenly Peace, which provides beds for children who don't have any in the United States. So thank you for choosing that charity to support. Again, thank you so much for everything you're doing to change lives for a better world. [00:32:18] Rachel Knutton: Thank you. This is a great interview, so I appreciate it. You made it easy. [00:32:23] Lindsey Dinneen: So glad to hear that. Alright, well thank you so much again, and thank you also to our listeners for tuning in and if you're feeling as inspired as I am right now, I'd love it if you'd share this episode with a colleague or two and we'll catch you next time. [00:32:40] Dan Purvis: The Leading Difference is brought to you by Velentium Medical. Velentium Medical is a full service CDMO, serving medtech clients worldwide to securely design, manufacture, and test class two and class three medical devices. Velentium Medical's four units include research and development-- pairing electronic and mechanical design, embedded firmware, mobile app development, and cloud systems with the human factor studies and systems engineering necessary to streamline medical device regulatory approval; contract manufacturing-- building medical products at the prototype, clinical, and commercial levels in the US, as well as in low cost regions in 1345 certified and FDA registered Class VII clean rooms; cybersecurity-- generating the 12 cybersecurity design artifacts required for FDA submission; and automated test systems, assuring that every device produced is exactly the same as the device that was approved. Visit VelentiumMedical.com to explore how we can work together to change lives for a better world.

Innovation in healthcare doesn't start with AI. It starts with operational stability. In this episode of Technovation, Peter High speaks with Chad Wasserman, CIO of HCA Healthcare, about leading technology at massive scale while keeping patient care at the center. Wasserman explains why “operational quiet” is the foundation that makes AI, data, and digital transformation possible and how HCA balances innovation with reliability across thousands of sites of care. Key topics include: Why stability is a prerequisite for innovation Treating IT as an extension of the care team Scaling AI responsibly in clinical and engineering domains Building data platforms to support generational change Developing technologists through deep business immersion

Due to year-end tax selling, small-cap stocks have historically outperformed in January and we will explain why the January Effect happens and highlight specific small-cap ETFs investors might want to consider buying before the calendar flips.Today's Stocks & Topics: Bristol-Myers Squibb Company (BMY), Market Wrap, Investible Assets, “Pre-Positioning for the “January Effect” (Small Caps)”, American Airlines Group Inc. (AAL), Steel Dynamics, Inc. (STLD), Mortgage Rates, Stock Screeners, Xylem Inc. (XYL), HCA Healthcare, Inc. (HCA), PayPal Holdings, Inc. (PYPL), Wall Street and Tariffs.Our Sponsors:* Check out ClickUp and use my code INVEST for a great deal: https://www.clickup.com* Check out Incogni: https://incogni.com/investtalk* Check out Invest529: https://www.invest529.com* Check out NordProtect: https://nordprotect.com/investalk* Check out Progressive: https://www.progressive.com* Check out Quince: https://quince.com/INVEST* Check out TruDiagnostic and use my code INVEST for a great deal: https://www.trudiagnostic.comAdvertising Inquiries: https://redcircle.com/brands

Will AI replace nurses?Is Google's Nurse Handoff app secure?Could this be the beginning of nurses designing the future of healthcare?Would you trust a nurse handoff powered by AI over traditional methods?Do you think AI should be involved in critical nurse-patient workflows? Hey there, tech enthusiasts!

Recapping Henrico's National Night Out celebrations; today is the last day to respond to a VDOT survey about the potential elimination of Exit 80 on I-95; U.S. Senator Mark Warner introduces legislation to foster more affordable housing; our Weekend Top 5 and Restaurant Watch; a Henrico student earns an HCA Healthcare scholarship.Support the show

This episode features Dr. Dax Kurbegov, Senior Vice President of the Sarah Cannon Cancer Network at HCA Healthcare, discussing how HCA is identifying high-risk patients and improving preventative cancer care across diverse care settings. He shares how data, technology partnerships, and streamlined workflows are helping patients like Christina detect cancer early and drive better outcomes.To learn more about The Ambry CARE Program®, HCA's digital health partner, click here.

Send us a textIn this episode, we're joined by Aimee Wyatt, SREB's director of leadership and professional learning, and our special guests from PENCIL: Alayna Cate, director of partnerships, and Bob Kucher, chief partnerships and programs officer. PENCIL is a Nashville-based non-profit dedicated to connecting businesses and the community with Metro Nashville Public Schools. In this episode, you'll learn about:Pencil's Mission and History: Discover how PENCIL, a 43-year-old non-profit, serves as a vital link between the business community and public schools in Nashville, based on the belief that a thriving school system creates a thriving city. The Definition of "Partnership": Understand how PENCIL differentiates between one-off volunteer opportunities and sustained, long-term partnerships that are embedded into the culture of both the school and the business, fostering deeper impact. Innovative Ways Communities Partner With Schools: Explore various engagement methods, from volunteerism, guest speaking about career journeys and mentorship to more in-depth career experiential learning like job shadows, work-based learning and even support for school events or operational needs. "Goosebump Moments" and Student Impact: Hear compelling examples of how partnerships have transformed student perspectives, such as a high school junior discovering a new career path in the automotive industry beyond her imagination through a Bridgestone partnership and HCA Healthcare providing hands-on hospital job shadows and paid internships leading to employment upon graduation. Tips on Creating Community Partnerships on Your Own: Even if you do not have a PENCIL in your community, there are ways to create amazing community partnerships for your students. This episode is packed with actionable advice for anyone looking to foster meaningful connections between schools and their surrounding communities!  The Southern Regional Education Board is a nonprofit, nonpartisan organization that works with states and schools to improve education at every level, from early childhood through doctoral education and the workforce. Follow Us on Social: Facebook Instagram X

Kevin Sommers is a 2018 graduate of the Harbert College of Business at Auburn University. He currently serves as the Assistant Chief Financial Officer of TriStar Skyline Medical Center, part of HCA Healthcare, in Nashville, TN. He has worked at SCA Health (part of Optum and United Health) in their Financial Operations group, supporting surgery centers and surgical hospitals across multiple states. Before that, Kevin was a member of the finance team at UAB Health System in Birmingham, Alabama.Originally from Huntsville, Alabama, Kevin is a proud alumnus of Auburn University, holding a degree in accounting. He furthered his education at the University of Alabama at Birmingham with a Master of Science in Health Administration and a Master of Business Administration. Outside of work, Kevin enjoys staying active with golf, tennis, and pickleball, and loves to travel and spend time with family and friends. He currently serves on the Young Alumni Council for the Harbert College of Business and is an avid supporter of Auburn athletics.

Wonderful conversation about health in all the ways, including inconceivable concepts - join me for this episode with Dr. John Lucas and discover how osteopathy actually is all around and presence in Chicago is expanding! John Lucas, DO, is the Founding Dean and Chief Academic Officer for the Illinois College of Osteopathic Medicine (IllinoisCOM) at The Chicago School. Joining in 2023, he leads efforts to develop and operationalize the college in Chicago, IL. Previously, Dr. Lucas held senior roles at Edward Via College of Osteopathic Medicine (VCOM), including Senior Vice President for institutional advancement and Interim Campus Dean, where he oversaw strategic initiatives, graduate medical education, and clinical operations. He also led ViaSTAR, VCOM's subsidiary for intellectual property and simulation outreach. A board-certified emergency medicine physician, Dr. Lucas has extensive clinical and administrative experience, including directing education and residency programs. He built 21 residency training programs as Division Vice President of graduate medical education at HCA Healthcare. Dr. Lucas earned his BS in psychology/biology from James Madison University, where he played football, and his DO degree from Lake Erie College of Osteopathic Medicine, completing his residency at Lehigh Valley Health System.

"The boring spot in healthcare is taken," says Nicole Baxter, Chief Brand Officer at HCA Healthcare. She shows up every day with bold brand ideas that move healthcare beyond the sea of sameness. We sat down with Nicole for a candid, high-energy conversation on what it takes to build a great brand from the inside-out.Nicole shares her career story from Canadian roots to becoming one of the most visionary brand voices in the industry. She shares how brands like Snoop Dogg, the WNBA, and even Wonder Bread shape her thinking—and why innovation, risk-taking, and emotional relevance are non-negotiables in today's healthcare landscape.From internal engagement to external impact, Nicole reminds us why listening deeply, leading with empathy, and saying “yes” to crazy ideas might be the best branding strategy of all.Subscribe to The No Normal Rewind, our newsletter featuring a mashup of the boldest ideas, sharpest takes, and most rewind-worthy moments from our podcast — right here.

In this episode, Matt talks to Frisbie Memorial Hospital CEO Tom Bowden as he approaches his first 100 days on the job. They reflect on the past five years since HCA Healthcare acquired Frisbie, highlighting key milestones and successes. Tom shares his vision for the hospital's future, the deepening ties between HCA and the Rochester community, and exciting updates on services like cardiology, inpatient rehab, total joint replacement, and the reopened sleep lab. They also touch on the importance of stroke and mental health awareness, and what leadership and community involvement mean to Tom as he settles into his new role.

In this episode of Security Heroes, host Lisa Falzone is joined by Dr. Ryan Oglesby, President of the Emergency Nurses Association. Ryan is a nurse leader with over a quarter-century of experience in the emergency nursing field whose career has run the gamut from stretcher-side nurse, to ICU staff nurse, to Flight Nurse, to Emergency Department Nurse Manager. He currently leads a logistics center strategy team for HCA Healthcare, and is a recognized expert on safety in healthcare settings.

Welcome to Chatter with BNC, Business North Carolina's weekly podcast, serving up interviews with some of the Tar Heel State's most interesting people. Today's episode features an interview with Greg Lowe is President of HCA Healthcare North Carolina Division, the state's sixth largest health system based in Western North Carolina and CEO of Asheville's Mission Health. Lowe had previously served as chief executive officer of HCA Healthcare's Chippenham and Johnston-Willis (CJW) hospitals, a two-campus system in Richmond, Va., since 2016. Lowe studied healthcare administration at the University of Utah and received his Masters of Healthcare Administration and Master of Business Administration from the University of Minnesota. He and his wife, Lee, reside in Asheville with their four sons. He enjoys cycling, the outdoors, sports and coaching.

Join us on the latest episode, hosted by Jared S. Taylor!Our Guest: Edmund Jackson, CEO at UnityAI.What you'll get out of this episode:Edmund Jackson's Journey: From Wall Street quant to Chief Data Officer at HCA Healthcare, to co-founding UnityAI.Core Issue in Healthcare: It's too hard to practice medicine today due to system complexity—AI offers a path to simplify and optimize operations.Low-Hanging AI Applications: AI scribes, radiology image analysis, and revenue cycle support are already providing value.UnityAI's Focus: Going beyond features to create a comprehensive platform for “quantitative operations” in healthcare.Future Outlook: AI will dissolve traditional tech frameworks and shift healthcare from sick-care to wellness through continuous, AI-powered health monitoring.To learn more about UnityAI:Website: https://www.unityai.co/ LinkedIn: https://www.linkedin.com/company/unityai/ Our sponsors for this episode are:Sage Growth Partners https://www.sage-growth.com/Quantum Health https://www.quantum-health.com/Show and Host's Socials:Slice of HealthcareLinkedIn: https://www.linkedin.com/company/sliceofhealthcare/Jared S TaylorLinkedIn: https://www.linkedin.com/in/jaredstaylor/WHAT IS SLICE OF HEALTHCARE?The go-to site for digital health executive/provider interviews, technology updates, and industry news. Listed to in 65+ countries.

In this episode of the Healthcare Plus Podcast, Dan Collard talks to Annamarí Dietrichson, BSc, MHA, an executive health coach and keynote speaker renowned for her expertise in avoiding burnout, creating a thriving culture, and cultivating leadership essentials. She also oversees patient experience for the Continental Division of HCA Healthcare. While leadership can be an exhilarating path, it can also wear people down when they don't know how to manage it. Still, Annamarí says it's possible for leaders (and everyone) to thrive in healthcare, regardless of its pressures. It's about being the boss of our brain: Thoughts that might not even be true create an emotion in our body that ends up driving stress or success. That emotion drives us to act in ways that can either get us the results we want…or not. After deeply researching burnout, she formulated a methodology to tackle it. Called THRIVE—an acronym for Targeted Thoughts, Healthy Habits, Rest and Resilience, Intentionality, Vigilance, and Empowered Energy—it's a framework for creating the mindset and skillset to be solution-oriented, keep your thoughts from hijacking you, and build a thriving career. Annamarí says fighting burnout is both personal and a corporate responsibility. She wants every leader and every individual in healthcare to work on their personal well-being as if nobody else is going to help. At the same time, she wants corporations to fight burnout as if no individual is going to do it themselves. If both groups put in 100 percent, that 200 percent effort might help us finally win this thing—for ourselves and, ultimately, for our patients. About Annamarí DietrichsonAnnamarí Dietrichson, BSc, MHA, is a seasoned healthcare executive, executive health coach, and keynote speaker renowned for her expertise in avoiding burnout, creating a thriving culture, and cultivating leadership essentials. As the founder of Annamari Health & Leadership Coach, LLC, she empowers healthcare leaders and organizations to unlock their full potential and THRIVE. Annamarí serves as the division vice president of care experience for the Continental Division of HCA Healthcare. She completed her graduate studies at the University of Stellenbosch, South Africa, where she graduated with a bachelor of science degree in 2001. In 2018 she received her master's in health administration from Louisiana State University. Annamarí is a South Africa native who is proud to be a naturalized U.S. citizen since November 2022. When she is not at work or coaching her clients, you can find her somewhere in the mountains adventuring with her husband and their two cattle dogs. 

In this special live episode, with guests Lisa Christensen, Hillary Miller and Christopher Lind, we explore their experience and deep expertise on the topics of L&D strategy and team structures - and it’s a masterclass of a conversation. Register for L&D Next 3rd - 6th March for free today at https://360learning.com/l-and-d-next/2025/ KEY TAKEAWAYS Understand what L&D is there to achieve. Team structures have to evolve and be flexible. L&D structure has to be right for achieving L&D aims, so it may be different from other teams in the organisation. Build adaptable teams by focusing on skillsets. Leverage data and hone in on one KPI. Understand which relationships and functions you need to focus on. That will evolve. Work holistically with other areas of the business. BEST MOMENTS “I've never seen a truly centralized model, ever.” “We can get hung up on the hierarchy of things and miss out.” “You gotta know who your players are, their bench strengths.” “We need better data capabilities in learning.” “Figure out what they care about and then lean on that.” Lisa Christensen Lisa leads McKinsey & Company's Learning Design and Development Center of Excellence, a global team of design experts, designing and building the learning that develops McKinsey Partners and professionals, enabling them to deliver incredible client impact. Lisa founded and leads McKinsey's Learning Research and Innovation Lab and sits on the global learning leadership team. https://www.linkedin.com/in/lisachristensen Christopher Lind Christopher Lind is a dynamic leader at the intersection of business, technology, and human experience, serving as an executive advisor, AI ethicist and sought-after voice in the L&D space. As a former Chief Learning Officer for ChenMed and GE Healthcare, Christopher has led transformative learning strategies that enhance workforce capability and business performance. A prominent commentator, speaker, and thought leader, he is known for his forward-thinking approach to digital learning, AI, and the evolving role of technology in talent development. https://www.linkedin.com/in/christopherlind Future Focused: https://christopherlind.substack.com Hillary Miller Hillary Miller is a seasoned Learning & Development leader currently heading L&D at HCA Healthcare. With a passion for driving workforce capability and business impact, she brings extensive experience in healthcare education and leadership development. Previously, as Chief Learning Officer at Penn State Health, Hillary led enterprise-wide learning strategies, fostering a culture of continuous development and innovation. https://www.linkedin.com/in/hillarybmiller VALUABLE RESOURCES https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home THE HOST David James David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. CONTACT METHOD Twitter:  https://twitter.com/davidinlearning LinkedIn: https://www.linkedin.com/in/davidjameslinkedin L&D Collective: https://360learning.com/the-l-and-d-collective Blog: https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

Episode page with video, transcript, and more My guest for Episode #522 of the Lean Blog Interviews Podcast is Jacquie Maupin. She joins the podcast to discuss her upcoming workshop at the Healthcare Systems Process Improvement Conference (HSPI) hosted by the Society for Health Systems. She and her co-presenter, Lauren Todd from HCA Healthcare, will lead a session titled "From Analysis to Action: Bridging the Gap with Effective Presentations" on February 19. This interactive workshop is designed to help attendees sharpen their communication skills, structure data-driven narratives, and effectively engage executives and stakeholders. Whether you're attending this year or considering next year's event, this conversation offers valuable insights into the intersection of Lean, process improvement, and communication. In this episode, we discuss how journalism and communication skills can enhance Lean and process improvement efforts. Jacquie shares how her background in journalism and military leadership shaped her approach to problem-solving, stakeholder engagement, and storytelling in the world of healthcare improvement. We explore the parallels between investigative reporting and Lean methodology—how asking the right questions, structuring information effectively, and communicating insights clearly can drive meaningful change. We also dive into Jacquie's upcoming workshop, where she and her co-presenter, Lauren Todd, will guide attendees through strategies for tailoring presentations to different audiences, crafting compelling data-driven narratives, and influencing decision-making. Whether you're attending this year or looking for ways to elevate your communication skills in process improvement, this episode is packed with valuable lessons. Questions, Notes, and Highlights: Can you share your Lean origin story and career path? How did your background in journalism and the military shape your approach to process improvement? What sparked your interest in healthcare and led you to Georgetown University Hospital? What were some of the most impactful projects you worked on at Georgetown? How does process mapping help break down silos and improve collaboration? What journalism skills translate well to process improvement and Lean work? How do you approach communicating with executives to ensure your message is understood? What challenges have you faced in presenting Lean concepts to different audiences? How can process improvement teams better tell their success stories and demonstrate value? What insights will attendees gain from your upcoming workshop at the Healthcare Systems Process Improvement Conference?  

 In this episode, Scott Becker is joined by Alan Condon, Editor-in-Chief at Becker's Healthcare, to discuss key developments in healthcare. They dive into the potential Medicaid cuts under the Trump administration, HCA Healthcare's strategic acquisition of Catholic Medical Center, and what these changes mean for hospitals, health systems, and patient care.

Episode web page: https://bit.ly/4h5CI79 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this special episode, recorded live at The Human Insights Summit in October, Amy Stillman, VP of Design at Cedar, and Logan Hartline, Senior Director of UX at HCA Healthcare, talk with host Lija Hogan from UserTesting about how healthcare leaders use storytelling and AI to improve UX, align stakeholders, and transform patient experiences. The episode focused on innovation and user experience (UX) in healthcare, emphasizing collaboration, insights, and the integration of AI. Key Themes: Collaboration and Success Stories: Amy shared Cedar's efforts in creating tools to help patients identify Medicaid eligibility, simplifying a typically cumbersome process. The project highlighted the emotional and psychological barriers users face and how digital solutions can foster a more accessible and empathetic experience. Logan discussed a UX project improving emergency department operations. By shadowing staff and observing real-life workflows, the team uncovered critical design insights about the conflicting color codes across different systems, leading to improved coordination. AI and Innovation: Both leaders highlighted AI's role in their organizations. Logan described how predictive analytics are helping anticipate staffing needs in labor and delivery, balancing efficiency with human oversight. Amy discussed leveraging AI in call centers to improve data accuracy and reduce staff workload. By analyzing tone and call content, they enhanced both operational efficiency and patient satisfaction while maintaining sensitivity to user tolerance for AI interactions. The Power of Insights and Storytelling: Both speakers emphasized the importance of qualitative research and storytelling in aligning stakeholders and driving change. Using patient narratives and highlight reels, they built urgency and alignment among decision-makers, demonstrating the tangible impact of UX insights. Advice for UX Practitioners: Logan advised starting small with curiosity-driven research and democratizing UX practices within teams. Amy stressed the importance of aligning UX goals with measurable metrics that resonate with stakeholders, particularly in healthcare's data-driven environment.

In this episode of Hospitals in Focus, we revisit a vital topic—disaster preparedness and response. Hurricanes Helene and Milton caused devastating impacts across the Southeast, including catastrophic flooding in Asheville, North Carolina. FAH-member HCA Healthcare stepped up to the challenge, and their Mission Hospital became a beacon of resilience, treating over 500 emergency patients in the first hours after Hurricane Helene, flying in 400 nurses and 40 physicians from sister facilities, and ensuring the community had access to essential services.Michael Wargo, HCA Healthcare's Vice President of Enterprise Preparedness & Emergency Operations, provides listeners with a 360-degree view of emergency preparedness. Mike shares lessons learned, the importance of planning for the “known unknowns,” and how HCA's leadership prioritizes readiness at all levels. Chip and Mike also explore broader considerations for disaster recovery, from practical on-the-ground strategies to policy changes so hospitals can remain resilient in the face of future disasters.Key Topics Covered:HCA's approach to readiness with the five “R's” of emergency operations;Mission Hospital's hurricane response;Leadership's role in fostering a culture of preparedness; and,Recovery efforts and challenges taxpaying hospitals face, including the need for commonsense, bipartisan policies to support these critical institutions. Guest Bio: Mr. Michael Wargo serves as HCA Healthcare's enterprise Vice President for Preparedness & Emergency Operations based in Nashville, TN. Mike joined HCA Healthcare in 2016 as the Assistant VP of Enterprise Emergency Operations, a role in which he was tasked to redesign and lead the organization's disaster and emergency operations program in readiness, response, and recovery from adverse natural and man-made incidents across both the U.S. and the metro London area of the UK. Mike brings more than 25 years of clinical experience in high quality, patient centered care and nearly two decades in public safety leadership. Mike is the Executive Officer and immediate past Chair of the U.S. Health and Public Health Sector Coordination Council of the National Critical Infrastructure Protection Program sanctioned by Homeland Security Presidential Directive 21. In this role, he collaborates and serves as a trusted advisor to both federal secretary-level & SES leadership and senior private industry executives on readiness, response, and recovery initiatives impacting the U.S. national health security and critical infrastructure protection. Additionally, he served as the Chair of the Emergency Preparedness Committee for the Federation of American Hospitals. Mike is a veteran healthcare executive with experience leading the medical operations division of Northeast Regional Counter-Terrorism Task Force based in PA. He is the prior Administrator and Chief of Emergency Operations for Lehigh Valley Health Network, and an experienced flight nurse and Administrator of LVHN-MedEvac. Federally, Mike served in an intermittent position as a Supervisory Nurse Specialist for the U.S. Dept. of Health and Human Services National Disaster Medical Services. His combined experience includes both domestic and international homeland security and medical response training & operations. Mike holds multiple certifications in homeland security, disaster preparedness and is one of the first Certified Medical Transport Executives worldwide. He is a graduate of the American Military University with a Master of Business Administration degree, Kutztown University of PA with a Bachelor of Science Degree in Nursing and is a graduate of St. Luke's School of Nursing with a Diploma of Nursing. Continuing his post-graduate studies, Mike is near completion of the Doctor of Public Health degree program at Indiana University Fairbanks School of Public Health.Mike was recently awarded with the “Director's Award for Outstanding Service to Mission” by the U.S. Secret Service for his leading the Pandemic Health Security & Medical Operations of the final 2020 U.S. Presidential Debate.

In this episode, Editor-in-Chief Alan Condon shares insights on two major stories: Prospect Medical Holdings' Chapter 11 bankruptcy and its implications, as well as the competitive battle for healthcare expansion in Western North Carolina between HCA Healthcare's Mission Health and AdventHealth.

In this episode, Alan Condon, Editor-in-Chief at Becker's Healthcare, joins Scott Becker to discuss major developments in healthcare finance, including HCA Healthcare's acquisition of Catholic Medical Center and the creation of one of the nation's largest nonprofit systems through the Sanford Health and Marshfield Clinic merger.

"Live from the Shaker Green Room at RecFest USA, Jason Pistulka—Assistant VP of Talent Acquisition Operations at HCA Healthcare—graces us with his presence to drop some truth bombs on recruitment. Spoiler alert: he's not here to hand out AI participation trophies. Jason throws shade at the industry's blind faith in AI as a recruitment savior, arguing that maybe, just maybe, getting your operational act together would be a better idea. He spills the tea on HCA's branding game—giving their hospitals local names to charm their markets—and flexes their scale and healthcare cred like a boss. Oh, and remember the COVID hiring apocalypse? HCA brought on 200 new recruiters like it was nothing. Now that the chaos has died down, it all seems almost quaint. Jason also calls out vendors for struggling to grasp the size of HCA's operation (hint: it's big) and says they need a crash course in "How HCA Rolls." He's all about their talent transformation roadmap and teases some snazzy automation initiatives to make recruitment smoother and data capture less of a dumpster fire. As for AI picking candidates? Nah, Jason's not buying the hype. But he's here for automation that makes life easier, proving that even skeptics can be pragmatic. It's an insightful chat—if you're into operational excellence, vendor rants, and the occasional AI side-eye."

Tanay Tandon, CEO of Commure, joins Becker's to discuss how AI is transforming healthcare by enhancing workflows and empowering health systems without disruption. He shares insights into landmark partnerships with HCA Healthcare and Tenet Healthcare, emphasizing co-development and radical collaboration. Discover how holistic AI solutions are reducing administrative burdens, improving physician experiences, and driving unprecedented efficiency in healthcare. Visit commure.com to learn more.This episode is sponsored by Commure.

Join us as we welcome Dr. Jonathan Perlin, President and CEO of The Joint Commission, the world-wide leader in accreditation of healthcare institutions. The session explores and provides a personal journey, as a physician and researcher who served as Under Secretary for Health and CEO of the Veterans Health Administration.  After his work with the VHA, Dr. Perlin later became the President of Clinical Operations and Chief Medical Officer with HCA Healthcare. Dr. Perlin provides valuable insights to early careerists entering the world of a profession that balances health equity, environmental sustainability, learning and performance integration. To learn more about Dr. Jonathan Perlin:  https://www.jointcommission.org/who-we-are/joint-commission-officers-group/jonathan-b-perlin/

Send us a textIn this episode of The Bo & Luke Show, we dive deep into the pivotal topic of burnout and work-life harmony with the insightful Annamari Dietrichsen, Vice President of Patient Experience at HCA Healthcare and owner of Annamari Health and Leadership Coach LLC.In this empowering episode, Annamari shares her invaluable "Thrive Method," a holistic approach to managing stress and preventing burnout by emphasizing the mind-body connection. Here are some key takeaways from our conversation:Recognizing and Managing Road Rage:Annamari explains the importance of acknowledging emotional responses, such as road rage, and choosing positive thoughts while navigating traffic. By changing our mindset and listening to our favorite podcast (wink, wink, The Bo & Luke Show!), we can make the best of unavoidable situations and maintain our emotional balance.The Thrive Method - A Holistic Approach:Annamari's Thrive Method focuses on four main pillars:Thoughts (T):Cultivating positive thinking to manage stress effectively.Healthy Habits (H):Incorporating physical exercise to manage the body's stress response.Rest (R):Prioritizing sleep and taking paid time off (PTO) to recharge and rejuvenate.Unpacking PTO and Corporate Culture:We delve into the complexities of PTO, discussing how many people feel guilt over using their allotted leave. Annamari suggests a hybrid PTO model, encouraging a minimum utilization to combat burnout. Luke adds his personal strategy on how he maximizes PTO to enhance his work-life balance.Annamari also highlights the need for supportive corporate cultures that openly communicate unwritten norms, like leaving early on Fridays. Such transparency can foster a healthier workplace environment.Cultural Insights and Personal Growth:Drawing from her vast international experience, including teaching in Taiwan, Annamari shares cultural nuances that we often overlook. She touches on the significance of learning from these experiences to better navigate high-context cultures.Practical Strategies for Mindfulness and Resilience:Luke and Annamari further discuss actionable strategies for cultivating mindfulness, such as walking meetings and short outdoor breaks to boost mood and productivity. Embracing a "Thrive mindset" can help us navigate and mitigate stress more effectively.Final Thoughts:We encourage you to listen to this enriching episode and harness these insights into your everyday life to preempt burnout and foster personal growth. As Annamari said, "The grass is greener where you water it."Stay tuned for more thought-provoking content, and as always, thank you for being part of our community. Let's thrive together!With gratitude, The Bo & Luke Show TeamSponsorshipOur partnership with Edge Leadership Academy specializes in empowering leaders to achieve extraordinary results. Whether you're an emerging leader or a seasoned executive, the tailored leadership training programs are designed to elevate your skills, foster innovative thinking, and drive organizational success.By completing this intake form, you'll gain exclusive access to our cutting-edge leadership coaching, professional development workshops, and strategic consulting services. Our expert team will work with you to identify your unique strengths and opportunities for growth, crafting a personalized development plan that aligns with your career aspirations and b

Host Justin Barnes records live at HLTH 2024 in Las Vegas. Stay tuned for the next few weeks to hear all his guests. On this episode hear Megan Shea, VP, Strategy, Ecosystem & Acceleration for Care Transformation & Innovation with HCA Healthcare and Dr. Noura Abul-Husn, VP of Genomic Health, 23andMe. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Comprehensive coverage of the day's news with a focus on war and peace; social, environmental and economic justice. South Dakota's John Thune elected next Republican Senate leader. President-elect Donald Trump meets with President Joe Biden at White House, pledging a smooth transition. Senate Judiciary Committee debates gun legislation on bump stocks and conversion devices, with Chair Durbin calling the Supreme Court's overturn of bump stock bans “wrong-headed.” San Jose health advocates rally at city hall, urge HCA Healthcare to prioritize community needs over profit in Good Samaritan expansion. Ahead of planned strike, UCSF healthcare and technical workers hold picket sign party, citing unfair labor practices. (U.S. Senator John Thune speaking with attendees at the Republican Jewish Coalition's 2023 Annual Leadership Summit at the Venetian Convention & Expo Center in Las Vegas, Nevada. / Gage Skidmore, flikr) The post South Dakota's John Thune elected next Republican Senate leader – November 13, 2024 appeared first on KPFA.

On this episode of The Healthcare Plus Podcast, Quint Studer is joined by Dr. Stephanie Montgomery, Partner, Build a Brain, Build a Life, Build A Community, Dr. Alexander Gumiroff, Chief Medical Officer, HCA Florida Palms West Hospital, and Jason Kimbrell, CEO, HCA Florida Palms West Hospital. Their conversation highlights the transformative “Build a Brain, Build a Life, Build a Community” initiative, which aims to enhance early childhood brain development, and showcases the implementation of the program at HCA Florida Palms West Hospital. Quint shares about the initial research conducted in Escambia County that led to the founding of the program and the difference it has made for parents, children, and communities across the country. Dr. Gumiroff and Jasom Kimbrell also examine the program's broader implications for addressing health inequities and encouraging community engagement through activities like book donations and the education of childcare workers. They underscore the importance of ongoing leadership and authentic community involvement in sustaining this initiative, ultimately aiming to improve future health outcomes and kindergarten readinessAbout Alexander Gumiroff, MD, MBA, MHA, FACOGDr. Alex Gumiroff has been appointed Chief Medical Officer of HCA Florida Palms West Hospital, effective May 15, 2023. After finishing his residency training at New York Presbyterian/Cornell University Lower Manhattan Hospital, Dr. Gumiroff relocated to Florida and has been a practicing OB-GYN for a Federally Qualified Health Center in Fort Myers, caring for the underserved population. During that time, he also supervised the training of Medical, Physician Assistant and Nurse Practitioner students in both outpatient and inpatient settings.About Jason KimbrellJason Kimbrell was appointed chief executive officer of HCA Florida Palms West Hospital in June of 2021. Prior to Palms West, Kimbrell was the chief executive officer for Highlands Hospital and transitioned the newly acquired asset into the HCA healthcare portfolio. Kimbrell has been with HCA Healthcare since 2015. He is a graduate of HCA's Executive Development Program and started his HCA career as the assistant administrator for HCA Florida West Hospital in Pensacola. Kimbrell is a veteran of the United States Air Force and began his career in healthcare in the public safety sector, serving as a firefighter, critical care flight paramedic and EMS Chief.  About Stephanie Montgomery, Ed.D.Stephanie is a native Georgian with over 24 years of experience in education and community partnerships. Stephanie has served Northwest Georgia as a School Improvement Specialist in literacy and academic achievement. She has worked as an ELA Specialist and liaison to help strengthen relationships between state and local school systems. Through this work, she has developed a unique lens for identifying issues related to readiness skills and achievement gaps. She is skilled at working with teams to bridge the gap between knowledge and research, helping put policy into practice. Stephanie has also served as a classroom teacher, district-level curriculum coordinator, and grant writer. 

In this episode of Hospitals in Focus, we're pulling back the curtain on an often-overlooked  yet truly “critical” aspect of our health care system—the supply chain. It's the backbone of  our hospitals, ensuring that essential medical supplies reach patients in need. But what  happens when that chain breaks? Host Chip Kahn is joined by Ed Jones, President and CEO of HealthTrust Performance  Group, to discuss recent events that exposed vulnerabilities in this intricate network.  Following Hurricane Helene's catastrophic impact on a major manufacturing facility for IV  solutions, hospitals nationwide faced a sudden, alarming shortage. This crisis underscores  that our health care supply chain is a fragile, interconnected network, frequently  dependent on a limited number of suppliers and manufacturers. In this episode, Chip and Ed discuss: An introduction to Group Purchasing Organizations (GPOs), and how they help  hospitals secure reliable supplies at fair prices. Pandemic and Disaster Preparedness: How the COVID-19 pandemic and  Hurricane Helene revealed and accelerated shifts in our supply chain, and what  parallels these events share. The Role of GPOs in Drug Supply: An examination of how GPOs respond to  shortages and their impact on supply and pricing. International Reach and Recovery: How global supply chains influence our health care systems. HealthTrust's Unique Approach: What sets HealthTrust apart from other GPOs in  its approach to building a resilient and cost-effective supply chain. Guest Bio:  As President and CEO of Healthtrust Performance Group, Ed has overall responsibility for a  broad set of capabilities focused on supporting healthcare providers. His primary focus is  providing the strategic direction and leadership of a comprehensive spend management  and performance improvement business based in Nashville, Tennessee. Jones oversees  all dimensions of a $52B portfolio; directs all consulting, managed services and  outsourced relationships/alliances, including accountability for HCA Healthcare supply chain, sourcing contingent labor, facility management and clinical education.Jones' leadership encompasses several HealthTrust/HCA Healthcare business ventures  that strengthen provider performance and competitive advantage, including: HealthTrust Workforce Solutions - The clinical labor staffing and consulting  company including a proprietary program called StaRN (extensive training program  for all new nurses) HCA Healthcare Center for Clinical Advancement - Responsible for providing  continual education for over 90,000 nurses at HCA Healthcare through a team of  approximately 800+ educators and several simulation labs HealthTrust Europe, which provides sourcing and supply chain services to HCA U.K.  and sourcing services to 39 provider trusts in the U.K. HealthTrust Global Sourcing Office in Shanghai, China Galen College of Nursing Group purchasing organization that delivers clinically integrated solutions and  savings across all sites of care He has 40 years of experience within the Healthcare industry, serving in his current role for  the last 11 years and serving previously as the Chief Operating Officer of HealthTrust  Performance Group with responsibility for strategic sourcing, clinical operations, custom  contracting, supplier diversity, and regional operations. Prior to that, Jones served in  several leadership positions within HCA Healthcare for 20 years following front-line roles  at a hospital for seven years. Jones is a founding board member of the Health Sector Supply Chain Research  Consortium, and a member and subcommittee leader of the Federation of American  Hospitals. He also serves on the board of Galen College of Nursing and is the chairman of  the finance committee. Jones also serves on the board of CoreTrust. Previously, he served  as board chair on the Healthcare Supply Chain Association (HSCA). He holds a Bachelor of  Science degree from Virginia Commonwealth University.

This episode's interview is with David Denise, the Director of Clinical Imaging Systems at HCA Healthcare.David shares stories and advice based on his management experiences, including the importance of:Seeing your people as people firstEmbracing discomfortBeing committed to your role and buying inClearly setting and communication expectationsHe answers the same questions as each podcast guest:How do your values impact your management philosophy?Who or what has had the most impact on your management style?What book has made the biggest impact on you?

In this episode, Laura Dyrda, Vice President and Editor-in-Chief at Becker's Healthcare, shares highlights from the recent Becker's Healthcare 9th Annual Health IT + Digital Health + RCM Annual Meeting: The Future of Business and Clinical Technologies. Laura discusses the growing role of AI in healthcare, the evolving relationship between CIOs and CFOs, and key trends, including cloud transitions and new healthcare partnerships like the expanded collaboration between Kaiser Permanente and HCA Healthcare.

On this episode of The Healthcare Plus Podcast, Dan Collard is joined by Carla Yost and Dannette Staples from Hillcrest Medical Center in Tulsa, Oklahoma to discuss the work they're doing in development with a specific focus on charge nurses and their Nurse Practice Council. Carla is the Chief Nursing Officer at Hillcrest.  With 15 years of senior leadership experience, she is passionate about developing leaders and giving them a voice. Dannette is the Director of Nursing for Workforce Development and Performance Improvement. She has over 24 years of healthcare experience and shares Carla's passion for frontline leadership development. Carla discusses how she recognized that leaders were seeking development opportunities within the organization and why she proposed Precision Leadership Development™ as the solution through the Nurse Practice Council.  Then, Dannette shares her experience leading the orthopedics unit during challenging times, including the staff shortages experienced during the COVID-19 pandemic. When she decided to invest in her charge nurses by mentoring them individually and involving them in the decision-making process, she began to see extraordinary results. Through this investment in leadership development, Dannette's unit has seen:-              Engagement scores increase from 77% in 2021 to 92% in 2023-              Turnover reduced from 27% to 4% on the orthopedic unit-              Net Promoter Scores improved from 39% to 75%-              Length of stay reduced from 1.62 to 1.29-              Falls rates reduced from 4.33 to 2.79Dannette and Carla attribute all of these results to their focus on the mid-level, “boots-on-the-ground”, frontline leaders and emphasize the need for investment and development to drive positive change in healthcare organizations. About Carla YostAmong Becker's 66 CNOs to know in 2022, Carla Yost, BSN, FACHE, CPHQ, is the Chief Nursing Officer of Hillcrest Medical Center, Ardent Health System. Here, she leads the nursing and patient care operations for the 656-bed facility, successfully fostering achievements like most recently, a top-ranking hospital in patient safety, awarded by the organization, Leapfrog. She also advocates for nurses, investing in their growth, and increasing staff retention.Carla brings with her more than 15 years of knowledge and experience in senior executive leadership. Her previous roles include System Chief Nursing and Quality Officer for Ascension Kansas, Vice President of Nursing and Quality at HCA Healthcare in Overland Park, Kansas, and a Baldridge Examiner for the U.S. Department of Commerce. In 2018, Carla was named a Health Care Hero by the Wichita Business Journal. About Dannette StaplesDannette Staples is a multidimensional nursing leader with more than 24 years of experience and a proven record of accomplishments built by the foundation of relationships that produce results that improve quality, efficiency, and growth. She is a dedicated nurse leader with a passion to mentor and develop new nurses by empowering and educating driven team members to become effective leaders. She has worked in various organizations across the country, starting with Vanderbilt University, HCA, Ardent, and Columbia Memorial Hospital in Astoria Oregon. She has worked in a variety of healthcare organizations ranging from large tertiary facilities to small outlying facilities, all of which have impacted her growth as a leader in healthcare. She has also created and facilitated customer service training and coached improvement skills to enhance teammate development and performance. 

In the second half of this two-part conversation, founders of the coalition Reclaim Healthcare WNC talk about their pressure campaign with HCA Healthcare to dramatically and demonstrably improve conditions for patients and staff at Mission Hospital. My guests are State Senator Julie Mayfield, retired physician Bruce Kelly and Missy Harris, who recently left Mission Hospital after five years there as a chaplain. They talk about the potential for competition with Mission in the regional healthcare marketplace. We get into any role Dogwood Health Trust could play, along with the efficacy of independent monitoring. We also talk with Mayfield about her conversations with some Mission board members responsible for approving the sale to HCA. Lastly, my guests talk about what they believe needs to happen to make things right with Mission Hospital, including potentiall selling the hospital back into nonprofit hands.Wake Up, Asheville! and ¡Despierta Asheville! (in Spanish) are new morning newscast podcasts that give you all the local news you need to know in under five minutes. Both are free to subscribe/follow wherever you get your podcasts! Support the Show.Support The Overlook by joining our Patreon campaign!Advertise your event on The Overlook.Instagram: AVLoverlook | Facebook: AVLoverlook | Twitter: AVLoverlookListen and Subscribe: All episodes of The OverlookThe Overlook theme song, "Maker's Song," comes courtesy of the Asheville band The Resonant Rogues.Podcast Asheville © 2023

In this episode, Scott Becker is joined by Molly Gamble, Vice President of Editorial at Becker's Healthcare, to discuss Dr. Howard Chrisman's impactful leadership at Northwestern Medicine and the impressive financial performance of HCA Healthcare. Tune in for insights into operational excellence and strategic growth in the healthcare sector.