Podcast appearances and mentions of Ingram Micro

Today’s headline news for Canadian IT solution providers: HPE Discover 2026 wraps up in Las Vegas today, and if you’ve been following our coverage, you know we’ve had plenty to unpack this week. For the Friday edition of The Buzz, we doing something slightly different – a reporter’s notebook on what HPE’s channel leadership said when they were off the keynote stage. The quote validity extension was the headline that drew the most relief, but the backstory is more interesting than the policy change itself. HPE extended standard quotes from 14 days to 30 days for compute, storage, and GreenLake, effective Monday. Simon Ewington, who leads HPE’s worldwide partner organisation, told press and partners Wednesday that the change was ‘pretty well kept secret’ – his own staff didn’t know about it either. The commodity volatility that had forced the two-week window had moderated enough that HPE could stand behind a 30-day price with confidence. Behind the ‘Power of One’ marketing, there are mechanical changes that determine whether partners can actually make money. Juniper’s Elite Plus, Elite, and Select tiers will map to HPE Platinum, Gold, and Silver starting November 1. HPE introduced a 3x multiplier on software sales for Zerto, Morpheus, and OpsRamp, plus a 1.5x GreenLake multiplier, to help partners climb tiers faster. Smart Choice SKUs – pre-configured servers missing only drives – are a speed play for distributors. The competitive storage take-out targets 14,000 customers under the VH Rail framing, with Alletra MP already outpacing market growth by 2x and 0% financing for three years. Then there was candour. Ewington noted HPE is the vendor who ‘typically moves first… and then others polish.’ The distributor overlap between HPE and Juniper is only about 10%, so they’re ‘refining the landscape’ rather than forcing universal carry. Service provider growth is running 23% to 30% CAGR. And HPE’s sustainability insight dashboard gives partners a concrete tool to analyse customer environments and open carbon footprint conversations. You can find every episode of The Buzz and In The Channel from HPE Discover on our HPE Discover news hub. Read Full Transcript This epsisode of The Buzz is brought to you by HPE Discover 2026. Check out our full coverage of the event on ChannelBuzz.ca — you’ll find out HPE Discover 2026 News Hub in the menu bar at the top of the page. Welcome to The Buzz from ChannelBuzz.ca, I’m Robert Dutt, today is Friday, June 19th, and here’s what’s happening in the channel today. I’m recording this a bit earl in Las Vegas, because I’m on a plane all day heading home from Discover.  If you’ve been following our coverage this week, you know we’ve had a lot to unpack – the Partner Growth Summit on Monday, the networking and AI infrastructure keynote on Tuesday, and a steady drumbeat of announcements through Wednesday. For this episode, I want to do something slightly different. Think of it as a reporter’s notebook – the details, the mechanics, and the candour that came out when HPE’s channel leadership sat down with press and partners on Wednesday morning, off the keynote stage. Let’s start with the quote validity extension, because the backstory here is as interesting than the policy change itself. HPE extended standard quote validity from 14 days to 30 days for compute, storage, and GreenLake, effective Monday. You’ve heard that already. What you probably haven’t heard is how closely they guarded it. Simon Ewington, who runs HPE’s worldwide partner organisation, told us Wednesday that the change was a ‘pretty well kept secret.’  His own staff didn’t know about it either. They wanted zero leaks because the commodity and supply chain volatility that had forced the two-week window in the first place had finally moderated enough that HPE could stand behind a 30-day price with confidence. Keeping it quiet meant announcing it without hedging. For partners who’ve been managing customer decision cycles that simply don’t fit a 14-day window, the relief was audible. The Partner Growth Summit was dense enough that Ewington admitted partners told him it was ‘almost too much’ and they ‘needed an AI summary to recap everything.’ So let me pull out the operational details that actually affect how you navigate the program. First, Juniper integration. We now have firm tier mapping: Juniper Elite Plus goes to HPE Platinum, Elite to Gold, Select to Silver, effective November 1. HPE is also launching a Routing competency – number 15 in the framework – to support that transition. Second, multipliers. HPE introduced a 3x multiplier on software sales for Zerto, Morpheus, and OpsRamp, plus a 1.5x multiplier for GreenLake, to help partners hit higher membership tiers faster by weighting software more heavily than hardware. Third, Smart Choice SKUs – pre-configured servers that ship missing only hard drives. It’s a speed and velocity play for distributors. Fourth, the competitive storage take-out. HPE has identified 14,000 target customers for what they’re calling the VH Rail opportunity. Alletra MP is outpacing market growth by 2x, and they’re backing the migration with 0% financing for three years. These aren’t marketing headlines. These are the details that determine whether you can actually make money on the portfolio. Then there were the moments of genuine candour. Ewington’s line that HPE is the vendor who ‘typically moves first… and then others polish’ is either confidence or arrogance depending on your perspective, but it’s not ambiguous. You may have seen recently that HP formally announced its two main global distributors as Ingram Micro and TD SYNNEX. The distributor overlap reality is worth noting: only about 10% overlap between HPE and Juniper distributors. HPE is actively ‘refining the landscape’ rather than forcing every distributor to carry everything. That’s a concession that operational integration takes time and care. On services, HPE is expanding partner-branded services so partners own the Level 1 and 2 support relationship while HPE stays in the background for Level 3 and 4. Ewington said this largely came about because there have been some large partners who have declined to get closer to HPE because of the company’s previous retisense to allow partners to lead on services around its gear.  For service providers specifically, leadership cited 23% to 30% CAGR growth rates, and they’re opening CloudOps software to CSPs to build new services around. And on sustainability, which came up in the context of AI’s energy demands, HPE has built an insight dashboard that lets partners analyse customer environments and open conversations about carbon footprint and efficiency. It’s a practical tool rather than a vague pledge. If there’s a through-line to the week, it’s that HPE is trying to make ‘Power of One’ mean something operationally, not just rhetorically. The quote validity change was a trust repair. The multiplier and tier mapping are structural incentives. The distributor and services refinements are admissions that integration is hard and takes time. Whether it all lands as promised is what we’ll be watching through the second half of this year. That’s it for this edition of The Buzz. You can find our full HPE Discover 2026 coverage on ChannelBuzz.ca – there’s a news hub in the menu bar at the top of the page. And we’ll also have more epsidoes of In The Channel from Discover next week here on the site, including more HPE executives, and more reactions from Canadian HPE partners. That’s how we’re seeing the headlines from HPE Discover. I’m Robert Dutt for ChannelBuzz.ca, thanks for listening. Have a great day.

Jeremiah Jenson, vice president of North Amiercan channels at HPE This episode is the second half of a two-part conversation with Jeremiah Jenson, vice president of North America Channel and Partner Ecosystem at HPE, recorded ahead of HPE Discover 2026. Part one – the Discover preview and HPE’s AI infrastructure themes – is Monday’s episode. This half focuses on the announcements made at the HPE Partner Growth Summit on Monday, June 16. The centrepiece is what HPE is calling the “power of one” – one portfolio, one partner program, one integrated experience. It’s partly organizational messaging, but there’s real substance underneath: HPE spent the past 18 months merging three separate channel organizations (HPE, Aruba, and Juniper) into a single team, and the work of translating that into a coherent partner experience is now coming due. Concretely, that means Juniper partners integrating into Partner Ready Vantage on November 1 – with tier mapping already defined – along with Zerto, Private Cloud 3000, and Private Cloud 1000 shifting to channel-only routes to market. HPE is also extending free three-year Morpheus software licenses to approximately 600 partners for internal deployment, as much about building hands-on expertise as it is about the virtualization savings. The piece with the most direct relevance for Canadian MSPs is the new partner-branded services model: partners lead with their own brand, own the customer relationship, and HPE backs them as the invisible infrastructure layer for on-site break-fix and parts logistics. Jenson specifically calls out Canadian partners’ customer intimacy and regional compliance knowledge as a natural fit for that services-forward model. The “one more mile” close is worth hearing directly. Tuesday’s episode of The Buzz has the headline news breakdown – check that first if you want the full context. Read Full Transcript [Robert Dutt]: This episode of In The Channel is brought to you by HPE Discover 2026, and we’ll be bringing you full event coverage all week right here on ChannelBuzz.ca. Don’t miss it! Hello and welcome to In The Channel from ChannelBuzz.ca, bringing news and information to the Canadian IT channel community for the last 16 years. I’m Robert Dutt, editor of ChannelBuzz.ca, and your host for the show. Quick note before we dive into this one – if you haven’t already listened to Tuesday’s episode of The Buzz, I’d really encourage you to go find that in your feed first. On The Buzz, we’ve got the headline rundown on HPE’s Partner Growth Summit announcements – what was announced, what moved, what the numbers are. What we’re doing here is going a level deeper with the person who actually owns this for North America. Jeremiah Jenson is the vice president of North America Channel and Partner Ecosystem at HPE. He returned to the company about a year ago, after a previous decade-plus that included the Aruba acquisition, a stint at AWS in between, and enough perspective on how the IT channel actually works to fill several episodes on their own. This is part two of a conversation we recorded just ahead of Discover. Part one, the Discover preview and the big AI infrastructure themes, is on the feed Monday if you want the full picture. This half is about the Partner Growth Summit announcements – what HPE is calling the power of one. One portfolio, one program, one partner experience. And specifically, what it means if you’re a Canadian reseller or MSP trying to figure out where HPE fits into your business right now and into the second half of 2026. Let’s get right into it. My chat with Jeremiah Jenson. Jeremiah, good to be chatting with you again. [Jeremiah Jenson]: Yeah, good to talk to you, Rob. Thanks. [Robert Dutt]: Let’s get into some of the stuff that was announced at Partner Growth Summit. And I guess let’s start here. You’ve now had about 18 months since the single channel org stood up, and now you’ve got the Juniper integration happening on top of that. From your seat, what did that single organization feel like to execute on? And what’s the one thing that turned out to be harder than expected? [Jeremiah Jenson]: One, it feels very good. So a little bit of my history – I was here when the Aruba acquisition happened some 10 years ago, and then I was with a different company for a period of time, and I’ve been back for about a year and a half now. And I will say it’s been fantastic to unify the channel in a lot of ways – making it more simple and easier and more profitable for partners to understand and to do business with, but also to take advantage of the power of the portfolio. So what’s it like? Simple answer. It’s great because we have a tremendous amount of channel history and momentum and power from that piece of the business, combined with a tremendous amount of channel history, momentum, and power on the hybrid IT side, and bringing all that together in a unified way. It’s fantastic. Now, the hardest part about that is you’re dealing with big businesses and the devil being in the details. And that’s where we just spend a lot of time working on. While the big themes are unification, ease of doing business, and simplifying things along those lines, the hard part is in the detail. Like, how do we actually want to help accomplish this? And so from that, we’ve had to get a lot of very big voices in the room and get through some very meaningful things on behalf of our customers and our partners. [Robert Dutt]: I guess, to your point on your history and the long history of HPE in this acquisition space, at least to some degree, you’ve got the muscle memory of doing the Aruba side of things and getting that integrated into the programs. And now it’s sort of doing that at a different timeline, at a different scale with Juniper. [Jeremiah Jenson]: It’s true. We have the muscle memory of acquisitions and some history of that. I think the one thing that is really just awesome to see is how people have come together with customer and partner being front and center, and how are we iterating and innovating on their behalf, and just a unified goal of how do we move really fast? Because the opportunity in that market is too big for us to miss. And so there’s really this motivation to move very, very fast and very quickly. And that’s why we’re ahead of our integration targets. We’re very pleased with where we are in that business, unifying the channel, unifying a bunch of business processes. You’re seeing that in the programmatic announcements we made. So it’s nice to be able to take advantage of that muscle memory. We’ve done the training, now we’re doing it for real. [Robert Dutt]: So the November 1 date is concrete, and the tier mapping for the Juniper roll into Partner Ready Vantage is clear – Elite Plus becomes Platinum, etc. But what about the Canadian partner today who’s a Juniper partner, but has never really sold HPE server or storage? What does that reality look like in practice? Is there a runway and enablement in place to help bring those folks on board? And obviously, I assume you want as many of them transacting as far across the portfolio as possible – what does it look like as the two truly become one? [Jeremiah Jenson]: Absolutely. So one, we want them participating across the full portfolio. One program gives partners a very clear, unified path across networking, cloud, and AI. And this move that we’ve made, it’s a major simplification that gives partners a more consistent way in which they can engage across those three – whether that’s networking, cloud, or AI. And it also paints a very clear opportunity in terms of how they can take the broader portfolio to their customers to solve those business problems. I always want to keep that customer front and center, and that they have a unique opportunity to solve a broader set of customer challenges. And so the value there is that partners can work across more of the portfolio without navigating disconnected experiences. And I also want to say, we’re not forcing anybody to become something that they’re not. This is an opportunity for them, and we’ve made it simple for them to capture that opportunity and to grow their business with HPE. [Robert Dutt]: It’s always a balancing act, right? You want to incentivize, but you don’t want to push too hard because that potentially breaks partner business models or creates challenges. But at the same time, it’s like – we’ve got all this stuff over here too. You want to sell it? That’d be cool. [Jeremiah Jenson]: Yeah, look, I’m not twisting anybody’s arm here. I think the opportunity speaks for itself. And I think our results in the market also speak for themselves. The opportunity is there, and that opportunity stands on its own. Whether you want to invest in an AI practice or whether you have an opportunity to help customers solve a problem with compute, we have the right enablement and want to come alongside that partner and take advantage of that opportunity and help that customer. But that opportunity is real and right there for them now. The value of the opportunity, the capability of our products, how that’s meeting the market with customers – that speaks for itself. So the opportunity is there, and I want to harness it. I want to take advantage of it with our mutual partners. [Robert Dutt]: We seem to be getting a little bit of a drumbeat going in terms of HPE products being declared channel-only in terms of go-to-market. Last year with VME Essentials, this year it’s Zerto, PC 3000, PC 1000. There’s clearly a strategic logic here beyond just adding product to the list. What’s the underlying principle on what makes a product the right candidate to be channel-only? And what does it mean for a partner that these products will only come through them and their peers? [Jeremiah Jenson]: Well, I mean, there’s a couple of things there. Certainly we’re expanding areas where partners can lead, and that creates additional room for growth, both for them and for us. And it’s a clear signal that HPE is expanding in areas where – like I said – where partners can lead, but especially in areas that are core to the market, whether that’s private cloud or virtualization with this great VM reset that we’ve got going on, or whether that’s data protection with some of our Zerto solutions and ransomware protection, things along those lines. So this gives partners more ownership and opportunity while also creating more room for them to differentiate. I don’t want a homogeneous channel. Each partner has not made the same investments. And so each partner has a level of capability, a market that they serve, and has made investments to serve their customers in the right way. And so this partner-led opportunity with these products gives them not only ownership of the opportunity, but clear ways in which they can differentiate by investing in these product sets. So it’s an area of channel leadership. And then finally, it also speaks to our channel heritage. We trust the channel. We partner with them very closely, and we see an opportunity for us to grow our collective business by allowing them to lead. [Robert Dutt]: To your point on the non-homogeneous nature of the channel, I think that’s represented well throughout the program and what you guys are talking about in terms of being open to embracing and facilitating multi-partner engagements when the customer needs support from different specialists in different areas to drive those outcomes. [Jeremiah Jenson]: Yeah, absolutely. I mean, I think this helps partners build higher-value practices. I don’t need them just to sell another product. We have lots of products that are available for sale, but this helps them see and build a higher-value practice, whether that’s the services capability that they can bring in – because we all know customers need help transforming to new and more efficient ways of doing business in a hybrid IT environment. So it creates more ways for partners to move up that value chain, whether that’s through their services or deeper expertise that they want to build. And it matters because that creates long-term growth. As they become more valuable to the customer through their differentiated capabilities, differentiated services, or the distinct and unique value that they bring to their customers, it creates long-term growth. It helps build something that outlasts not only them, but us. [Robert Dutt]: Part of the announcements is you’re giving up to 600 partners free Morpheus licenses to run their own environments. It’s interesting – it really sounds like it’s saying, sort of an opportunity to become your own reference customer, to drink your own champagne, to eat your own dog food, whatever your preferred analogy is there. What are the expectations around how partners use those capabilities? Is it about demos? Is it about building their own expertise? Is it about getting a chance to do some of that transformation and reinvention of their own infrastructure and tech stack so they can speak more clearly to customers about what’s possible? [Jeremiah Jenson]: Yeah, I mean, what is going on in the virtualization market is impacting everybody – the entire channel. And I don’t mean just how various companies are going to market. It’s impacting everybody, and that includes our partners who are customers of a lot of different companies. And there’s real power in our portfolio. We see a clear opportunity not only to invest in the channel with those partners who have invested in us, those partners who have invested in the virtualization competency – we want to invest back in them with the capability that our portfolio brings to them. So these VME licenses offer them an opportunity to reset their virtualization environment and set themselves up for continued modernization. And what better story to take to their customers than, “We know this works for you because we did it ourselves.” So drinking their own champagne is a very good analogy there. And that is our expectation – not only to help partners realize the true value of the portfolio, but also enable them to modernize and take that story to their customers. And there’s no better way than to say, “I’ve done it myself and here were the outcomes that we saw.” [Robert Dutt]: Given the scale of the HPE channel, I’m guessing there are going to be a lot of hands going up for those 600 slots. [Jeremiah Jenson]: Well, look, what we see in VME, the Morpheus software suite, is nothing short of impressive. I’ve got a history of working with and working for companies that move very fast, that make decisions fast and execute very quickly. What I have seen in this Morpheus VME space is impressive – it’s like nothing I’ve ever seen. The roadmap, our ability to execute against that roadmap, to produce enterprise-quality and just phenomenal products at pace and at scale is incredibly impressive. And so partners that are working with VME and Morpheus today are continuing to be blown away by the capability and the roadmap. And for those partners that haven’t taken advantage of that, please take a moment for yourself and look at what we’re doing here. It’s a fantastic product and a fantastic solution to help customers with what they need most – cost savings while setting the on-ramp to modernization. [Robert Dutt]: Especially in a moment where perhaps acquiring new tech is not going to be as easy as it has been from a hardware point of view. [Jeremiah Jenson]: Exactly. In a moment where everybody is looking for ways to save dollars, you can cut virtualization costs by up to 90% with this product. It has very simple per-socket pricing. And so what better opportunity not only to help our partners, but to get that message out to their customers. [Robert Dutt]: In terms of channel penetration, is this a fairly mature, realized market, or is there still a lot of greenfield out there on the channel side? [Jeremiah Jenson]: I mean, there’s a massive opportunity. You think about the size of that virtualization market – the size of the VM reset, the virtual machine market – it’s huge. So there is a tremendous amount of headroom in this market. There is a tremendous amount of opportunity for all of us. And we have to turn that opportunity into reality. And that’s happening now. [Robert Dutt]: Moving on to partner-branded services – this is one that really caught my interest, and I think is going to catch the interest of a lot of folks, especially those who are in the MSP mode. Can you walk me through what it actually looks like for a Canadian MSP? They’re putting their name on a support offering, HPE is the invisible backbone. What does it look like in terms of the customer call, billing, and what does HPE get out of participating in this model where it’s the partner and not HPE that’s the primary brand? [Jeremiah Jenson]: First of all, a clear thing with partners is they have a level of customer understanding – or I often say they have a level of customer intimacy that I could never replace and don’t intend to. So partner-branded services really helps us service the customer faster with a very valuable piece of that equation, and that’s the partner. So allowing a partner to take first-call support, first-call services, and to be able to capitalize on that customer knowledge and that depth of history and customer intimacy that they have – what we have found is that just produces a better customer outcome. So E+ in North America is one of those first partners that has taken advantage of this, and we’re really just enthused and excited about what’s coming through at the customer level. That’s the piece that I want to put front and center – customers have a need for a faster answer, a faster path to resolution, and partners are part of that. And so this acceleration of this program is really helping. From a Canadian standpoint, look, who knows more about the Canadian market than a Canadian partner serving a Canadian customer and understanding their requirements? I often say Canadians have forgotten more about Canada than I’ll ever know, and I have a tremendous amount of respect for that. So the opportunity to deploy that knowledge front and center with a customer – no better opportunity. And it plays especially important, I think, in a market like Canada where there are so many differences regionally. In any large market there are regional differences, but there are real and meaningful differences here. [Robert Dutt]: Yeah, I mean, let’s not pretend that the United States and Canada are identical, because they’re not. There are nuances, there are real and meaningful differences. [Jeremiah Jenson]: And whether that’s compliance or any other kind of nuance, those differences are real at the customer level. And so the opportunity for partners to service customers with that level of knowledge – whether that’s compliance or regional nuance – that speaks to the power of the channel. And it’s phenomenal to see this announcement come to life and see partners taking advantage of it. [Robert Dutt]: So how quickly do you anticipate it expanding to a broader number of potential service provider partners who are in that partner-branded services mode with you? [Jeremiah Jenson]: I think it really is incumbent upon us to be very deliberate about what we build with our partners. I think in the past, sometimes partners get very focused on what can I sell today. And I think the opportunity with partner-branded services is how can we build something that outlasts all of us? How can we build a foundation of services? Because once you have that services capability and once you are effectively taking that first call and you are not only the provider but you are the solution – you are the solution for when things need to be fixed – that stickiness becomes very real. So we have to really think about what do we want to build? What is the services capability that we’re building together? And from that, that will create the pace at which we grow. But there are very large partners, very sizable MSPs, as well as what I would call MSPs who have very specialized capability that want to take advantage of this. [Robert Dutt]: Moving on to storage – you’ve got the 15% front-end takeout rebate on top of existing rebates for competitive storage displacement. That’s a notable number. How should a Canadian reseller read that? I’ve heard that it runs at least through calendar year, but is this a period-based incentive or is it a signal that HPE is ready to play offense on storage for the long haul? [Jeremiah Jenson]: It’s the latter. We are very much on the front foot when it comes to our storage portfolio. The product is fantastic. The storage portfolio specifically is in a place that I’ve never seen it before in decades of history. And that’s phenomenal. And the results we have seen over the past several quarters – it has been several quarters of really good growth and great success here in North America. And now is the time to pour gasoline on that fire. So this is a signal of not only our existing success, but how can we be even more on the front foot and take that to our partners who want to lean in with us. Now is the time to lean in with storage and our hybrid cloud offerings and really accelerate – how we go and acquire new customers and grow that base for the future. There’s a phenomenal opportunity with our product, but there’s a bigger opportunity in what customers are demanding, and we have the right product to meet it. [Robert Dutt]: So November 1, one experience. That’s a big promise. We’ve got one portal, one deal registration system, one development fund. There’s a lot in there. For a partner who’s been managing different login credentials and different MDF processes, what’s actually noticeably different on November 2 in terms of their relationship and running their business with HPE? [Jeremiah Jenson]: Yeah. I mean, I say this a lot because it’s real – I spend an inordinate amount of my time thinking about how do we simplify? How do we make ourselves easier to do business with? And so one experience is really about making it easier for partners to engage, to move faster, and to grow at an accelerated rate. And it matters because partners want speed, but speed comes from consistency and getting rid of some of the administrative overhead that is in place. So this is all about reducing friction in the places where partners feel it the most. Having to log out of one website and into another – common tools, common onboarding processes, contracting, deal flow, deal registration, things along those lines. This is really all about making it easier for partners to engage and easier for us to do business together. It pains me and keeps me awake at night if they’ve got to log into multiple websites – it’s just time. It’s impacting the time in which we can get to customers and service customers. So that’s what they should expect: a common set of tools, common contracting, common deal flow, easier to engage, and moving faster with HPE. [Robert Dutt]: We’ve heard that this is going to be AI-enabled in terms of the partner portal and partner tools and experiences. Can you tell me a little bit about what that means today, as well as – without giving away too much of the secret sauce – what you’re thinking about in terms of what AI-enabling the partner experience is going to look like for your partners in the long run? [Jeremiah Jenson]: Yeah, I mean, we’re a leader in the AI market and we have a long history of drinking our own champagne, as we talked about earlier. And so there’s an opportunity to deploy some of our AI tools in customer- and partner-facing experiences – whether that’s websites and things along those lines. As an example – and I don’t have a very explicit example in terms of this specific process – but one of the mental models that we have is: sometimes you’ve got to send an email to an email alias when it’s a repetitive process, things along those lines. Agentic AI and the AI tools and infrastructure that we produce for customers every day can help solve those questions immediately. So how do we put some of our AI tools into that workflow and solve at pace and do things much, much faster – so we’re not waiting on someone to type up a response from some anonymous alias. And while that’s a very basic example, you begin to think about other opportunities in terms of repetitive processes that drive partners crazy. How can we simplify and make things move faster? [Robert Dutt]: Yeah, I was going to say – it may be a basic example, but you can imagine how that multiplies over time and over opportunities and over deals when it’s repeated again and again. [Jeremiah Jenson]: It’s really about solving real problems. We can talk high and mighty and pie in the sky and AI this and AI that, but it’s really about what, at the end of the day, some human sitting in front of a desk is experiencing. It’s solving real-world problems with technology and capability. And it’s that real-world approach to the business that we’re taking. [Robert Dutt]: On the distribution landscape – we heard recently you’ve named TD SYNNEX and Ingram Micro as the two globals with local augmentation. Obviously those two are very strong players in the Canadian market. But how does distribution look now in Canada, and how do you see it looking in terms of additional niche or boutique players to round out the strategy? [Jeremiah Jenson]: So distribution is a core part of how we go to market and a core part of our overall channel strategy. The global announcement of Ingram Micro and TD SYNNEX – of course they’re both headquartered here in North America and we do a lot of business with them, and we’re excited about the plans that we have together. Stay tuned. You’ll see additional announcements in terms of how we think about that landscape and how we’re accelerating with our other distribution partners. So more to come there in the very near term. [Robert Dutt]: All right. A teaser. I love that. Last one for me. There’s a lot in these announcements and partners are going to be reading a lot of headlines, listening to a lot of stuff – probably have already, as they’re listening to this. But what’s the one big thing you would most want a Canadian partner – reseller, MSP, wherever they fit in the equation – to actually understand and act on from what HPE is announcing at Partner Growth Summit? [Jeremiah Jenson]: I’ll answer it this way – just who I am as a person, just my personal hobby. I love long-distance trail running. I’m an ultramarathoner. And I always think about: can I run one more mile? And I’m not saying that everybody should go out there and sign up for a 50-mile or 100-mile race, but I do think about, can I run one more mile? And so to bring that back to what is my ask of whether you’re an MSP or partner or something along those lines – with a portfolio of our size, what’s one more thing that you can take to your customer? Is that data center networking? Is that moving from Juniper into the wireless space with some of our Aruba products? Is that compute? Is it that I’ve sold storage, but now I want to talk about data protection with Zerto – can I do one more? And so as we think about Discover and the announcements we’ve made this week and the momentum we have with our portfolio, that’s what I want to ask. Can you do one more? What is that one more thing that we might be able to do together that will help you grow your business, help your customer solve another business problem, and help us accomplish our mutual goals? [Robert Dutt]: All right. I think that’s a reasonable ask. I appreciate you taking the time. Once again, thanks for walking us through some of the details of what was announced at Partner Growth Summit, and have a great rest of the week. [Jeremiah Jenson]: Always good to talk to you, Rob. Thanks. [Robert Dutt]: There you have it – Jeremiah Jenson, vice president of North America Channel and Partner Ecosystem at HPE. I’d like to thank Jeremiah for his time and for a pretty candid look at how HPE is thinking about the partner community as these organizations – HPE and Juniper – settle into one. Thank you for listening. There’s a lot to process in these announcements, but the thing I keep coming back to is the frame that Jeremiah closed with – the “one more mile” idea. He’s an ultramarathoner, and the ask he’s making of the Canadian channel isn’t to boil the ocean. It’s to ask yourself if there’s one more HPE product that belongs in front of your customers. Data center networking if you’re already doing compute. Zerto if you’re already doing virtualization. Partner-branded services if you’re an MSP looking to own more of the customer relationship. One more mile, compounded across a partner base, is how the power of one actually becomes real. We’re going to have a lot more from HPE Discover through the rest of the week, including an on-site recap coming later. So keep an eye on your feed. You’ll find the podcast on Apple Podcasts, Spotify, YouTube, and most of the major podcast directories. And if you’re finding the show useful, a rating or a review genuinely helps other people in the Canadian channel find us. Until next time, I’m Robert Dutt for ChannelBuzz.ca, and I’ll see you in the channel.

Outcome-based managed security and attached vendor warranties are driving a new form of coverage-based vendor lock-in for MSPs and IT service providers. Vendors such as Intezer and SPECTRA are introducing performance guarantees, SLAs, and cyber resilience warranties that require MSPs to fully standardize on their architectures. This evolving model shifts accountability for enforcement and risk management from the individual MSP to the vendor's operating model, thereby altering the independent role of the MSP within client environments. A notable example is Intezer's Amplify Partner program, which asserts that its platform can process 100% of security alerts while escalating fewer than 2% for human review—claims the company frames as outcomes rather than product specifications. SPECTRA's use of certification-linked warranties, distributed via Ingram Micro, establishes channel-distributable assurance products with explicit conditions attached at every level. According to a Check Point report, while 77% of organizations report having adopted AI for cloud security, only 26% feel capable of enforcing those strategies, revealing a gap between security intent and operational ability. This structural shift is further illustrated by Merlin Cyber's FedRAMP managed service offering, Lumen's MDR enhancements targeting mid-market MSPs, and Trustlogix's addition of intent-based authorization controls. The FBI's announcement regarding Microsoft 365 OAuth token hijacking and recent vulnerabilities in widely used platforms like ConnectWise Automate underscore the real-world risks of automation platforms being targeted. These developments collectively point to growing operational complexity, rising compliance burdens, and the need for MSPs to separate their commitments from upstream vendor claims. For operators, the trend demands increased scrutiny of warranty terms, claim denial conditions, and SLA language before making any client-facing assurances. MSPs risk absorbing liability if they repeat vendor marketing claims without contractual clarity or operational control. Effective governance now requires independently produced, audit-ready evidence that documents compliance and enforcement separate from vendor portals. As assurance sales proliferate, the operational gap between acting as an underwriter versus a reseller will drive market differentiation, affecting both pricing structures and eligibility for vendor-backed coverage. 00:00 Channel-Ready Security 03:41 Policy vs. Reality 05:59 MFA Isn't Enough 09:12 Why Do We Care?    Supported by:  ScalePad Moovila   

Today’s headline news for Canadian IT solution providers: HPE unifies distribution model: Hewlett Packard Enterprise announced a major shift in its distribution strategy, naming Ingram Micro and TD SYNNEX as its two global distributors. The move transitions HPE to a unified distribution model designed to deliver greater consistency and operational support for partners worldwide, accelerating enablement across the vendor’s networking, cloud, and AI portfolios. N-able names new innovation and AI chiefs: Managed services software provider N-able has expanded its executive leadership team, announcing the appointments of Robert Johnston as Chief Innovation Officer and Nicole Reineke as Chief AI Officer. The new roles are intended to reinforce the company’s focus on business resilience and embed advanced AI automation directly into its platform ecosystem. HYCU turns backup data into security intelligence: Data resilience vendor HYCU launched HYCU aiR, an AI-native solution that transforms backup data into actionable security intelligence, allowing MSPs to run rapid security posture checks across a prospect’s environment. By reading backup data as a security intelligence layer, partners can deliver overlapping intelligence as a natural extension of backup contracts. CIRA prepares sovereign channel platform: The Canadian Internet Registration Authority will officially unveil a new channel-based cybersecurity platform for MSPs at the upcoming ChannelNEXT event in Toronto. The move provides Canadian IT providers with a homegrown, sovereign option for DNS firewalling and cybersecurity awareness training. Object First launches backup monitoring cloud: Object First has launched a new cloud platform designed to help partners monitor and manage distributed data backups across their client environments. Plugable names CRO to build B2B channel: Peripherals maker Plugable has expanded its B2B strategy with the appointment of Matthew Dargis as Chief Revenue Officer. Dargis is tasked with building out a new field sales organization to capture enterprise market share. Keeper Security updates MSP program: Keeper Security has introduced its 2026 MSP Partner Program, rolling out a new tiered discount structure based on annualized revenue. MTech Cyber launches SMB assessment tool: Montreal-based MTech Cyber has released a new assessment platform, Can104.com, to help IT providers validate security protections for small business clients. Read Full Transcript Welcome to The Buzz from ChannelBuzz.ca, I’m Robert Dutt, today is Friday, May 15, and here’s what’s happening in the channel today. Hewlett Packard Enterprise announced a major shift in its distribution strategy yesterday, naming Ingram Micro and TD SYNNEX as its two global distributors. The move transitions HPE to a unified distribution model designed to deliver greater consistency and operational support for partners worldwide. According to the vendor, this structure will be anchored by these two global leaders but complemented by regional and specialist distributors to maximize partner capabilities. The change signals a streamlined approach to enablement, with HPE expecting the unified model to drive additional investments in partner resources across its full portfolio. This includes helping distributors build deeper expertise in high-demand areas like networking, cloud, and AI. For Canadian IT solution providers, a simplified global distribution tier could mean more predictable engagements, faster quoting, and improved access to cross-sell opportunities, particularly within the HPE Networking portfolio, as priorities evolve across different customer sizes and industries. Managed services software provider N-able has expanded its executive leadership team, announcing the appointments of Robert Johnston as Chief Innovation Officer and Nicole Reineke as Chief AI Officer. The dual appointments highlight a strategic pivot toward embedding artificial intelligence and advanced automation directly into the company’s platform ecosystem. N-able noted the new roles are intended to reinforce the company’s focus on business resilience and innovation as IT providers face increasingly complex cyber and operational challenges. Designating a dedicated Chief AI Officer is a notable step in the MSP software space, signaling that AI is moving from a roadmap feature to a core architectural priority. IT solution providers running their practices on N-able can expect a more aggressive rollout of AI-driven capabilities designed to streamline technician workflows and improve automated threat response. Data resilience vendor HYCU launched HYCU aiR yesterday, an AI-native solution that transforms backup data into actionable security and compliance intelligence. Rather than relying on point solutions for data security posture management or insider risk, aiR allows organizations to query their existing backup data across dozens of SaaS applications to identify sensitive data exposure, identity drift, and unmonitored AI agent activity. For managed service providers, this alters the backup conversation. Partners can use the platform to run rapid assessments across a prospect’s environment, identifying compliance exposures within days. According to the company, midmarket customers are often priced out of standalone security tools that cover a fraction of the estate. By reading backup data as a security intelligence layer across more than 100 workloads, partners can deliver overlapping intelligence as a natural extension of backup contracts, providing a tangible way to govern shadow AI and secure data pipelines. In Brief – The Canadian Internet Registration Authority will unveil a new channel-based cybersecurity platform for MSPs at the ChannelNEXT event in Toronto later this month. Object First has launched a new cloud platform designed to help partners monitor and manage distributed data backups. Peripherals maker Plugable has expanded its B2B strategy with the appointment of Matthew Dargis as Chief Revenue Officer to build out a new field sales organization. Keeper Security has introduced its 2026 MSP Partner Program with a new tier-based discount structure tied to annualized global revenue. Montreal-based managed service provider MTech Cyber has released an assessment platform designed to help IT providers validate security protections for small business clients. Full details and links in the show notes or the blog post. Later today on In The Channel, we’ll feature a conversation with Lenovo’s global partner ecosystem head Jeff Taylor and Canada channel chief Craig Taylor on the vendor’s massive incentive consolidation and the shift to services-led revenue. And if you haven’t heard it yet, on yesterday’s episode of In The Channel, we sat down with ESET’s Cameron Tousley and Pedro Kertzman to discuss why cyber threat intelligence belongs in the MSP practice. That’s how we’re seeing the headlines today. I’m Robert Dutt for ChannelBuzz.ca, thanks for listening. Have a great day.

Reporting live from ServiceNow’s Knowledge 2026 conference in Las Vegas, the message from CEO Bill McDermott and NVIDIA‘s Jensen Huang was clear: the era of AI pilots is over. ServiceNow is repositioning itself as the AI Control Tower — the governance layer that sits above every AI agent an organization is running, regardless of where those agents were built. McDermott’s framing centered on what he called the “AI blind spot” — the growing reality that most enterprises are deploying agents without meaningful visibility into what those agents are actually doing. A live demo on stage showed a real-time prompt injection attack being detected and shut down by the platform. The most concrete channel announcement is the new “Go Live AI” offer — a total satisfaction guarantee committing to 100 days to production. Not a pilot, not a proof of concept. For solution providers, this is a commercial tool designed to help move customers from evaluation to commitment by absorbing some of the delivery risk. Jensen Huang’s argument was that AI should be used to “elevate ambition,” not just reduce costs — a framing that gives partners a more expansive conversation to have with clients about what outcomes are now possible. The morning’s most compelling demo came from FedEx CEO Raj Subramaniam, who showed ServiceNow’s new AI agent Otto resolving a distribution hub staffing gap in minutes that historically took three days. FedEx reported 2,000 incidents offloaded, 3,000-plus hours saved, and 85 percent accuracy in production. For Canadian solution providers, ServiceNow is offering two new tools: a governance platform to make AI deployments defensible, and a commercial guarantee to make those deployments sellable. More on what this means for the Canadian market in this week’s In The Channel interviews from the show. In brief:  Zoho research reveals Canada's “false comfort zone” in workforce security. Released ahead of World Password Day, Zoho's State of Workforce Password Security 2026 report—based on over 3,300 respondents including 174 in Canada—finds that while the Canadian attack rate (30%) is slightly better than the global average, significant vulnerabilities remain. The standout finding is the AI belief-to-deployment gap: while 89% of Canadian organizations believe AI will strengthen their security posture, only 46% are actually ready to deploy AI-powered security today. The primary blockers aren’t budget, but legacy infrastructure (52%) and migration complexity (48%). The report also highlights that 73% of Canadian organizations lack complete identity visibility across their workforce, leaving them exposed to orphaned accounts and unmanaged third-party access in highly integrated North American supply chains. Syncro and Guardz embed cybersecurity directly into the MSP workflow. Announced this morning, the two companies have launched a native integration that brings the Guardz cybersecurity platform inside the Syncro RMM/PSA environment. The move is designed to eliminate the “toggle tax” of managing separate security consoles, but the real channel hook is the automated billing: the integration uses Syncro's Universal Billing to automate client invoicing for security services, removing the manual reconciliation that often eats into MSP margins. Coming on the heels of the Guardz 2026 MSP Threat Report—which found that 90% of SMBs have at least one user with compromised credentials—the partnership aims to make proactive security a standard, billable part of the daily workflow. Huntress distribution deals are now officially live. The managed security platform's expansion into major distribution is now official. Huntress has signed deals with Ingram Micro, Vertosoft, Liquid PC, and QBS Software. For the Canadian reseller community, the Ingram Micro partnership is the headline, providing a more streamlined procurement path for the Huntress Agentic Security Platform and its 24/7 SOC. The move signals a transition for Huntress from an MSP-centric “challenger” brand to a broader mid-market and public sector player, using distribution scale to reach resellers who haven’t traditionally played in the “security-only” vendor space. Kiteworks names Oracle veteran Julia Rasekhi to lead partner strategy. The Content Communications Governance (CCG) platform—which has a significant Canadian footprint—has appointed Julia Rasekhi as its new senior vice president of Strategic Partnerships and Strategy. Rasekhi joins after 17 years at Oracle, and her mandate is to accelerate a transition toward partner-led growth for the company’s regulatory compliance and file sharing platform. As enterprise security increasingly moves from “network” to “content,” the hire suggests Kiteworks is looking to scale its GSI and reseller relationships to meet new data sovereignty and CPCSC requirements in Canada and globally. Read Full Transcript Welcome to The Buzz from ChannelBuzz.ca, I’m Robert Dutt, today is Wednesday, May 6, 2026, and here’s what’s happening in the channel today. I’m reporting live from Las Vegas, where ServiceNow’s annual Knowledge conference got underway this morning with what may be one of the boldest keynotes I’ve seen at an enterprise software show in years. CEO Bill McDermott took the stage alongside NVIDIA’s Jensen Huang to make a simple but sweeping argument: the AI pilot era is over, and “Agentic Business” — where autonomous AI agents actually do the work — is here now. The repositioning McDermott is making is significant. ServiceNow is no longer pitching itself as just a workflow platform. It is now positioning itself as the AI Control Tower — the governance layer that sits above all the AI your organization is running, whether it was built on ServiceNow or not. The framing McDermott used was the “AI Blind Spot” — the idea that most organizations are deploying agents without any real visibility into what those agents are actually doing. A live demo on stage showed a real-time prompt injection attack being detected and shut down by the platform. The point was clear: if you don’t have a control layer, you don’t have an AI strategy, you have an AI liability. The most concrete announcement for the channel is what ServiceNow is calling its “Go Live AI” offer — essentially a total satisfaction guarantee. This is, as far as I know, the first time a major enterprise software company has put a guarantee like this in writing. The commitment is 100 days to production — not a pilot, not a proof of concept — an actual deployed agentic workflow. If you’re a partner trying to move customers off the fence on AI investments, this is a commercial tool. ServiceNow is essentially absorbing some of the delivery risk to help you close. Jensen Huang’s contribution to the morning was framing the economic case. He pushed back on the idea that AI is purely a cost-cutting play, arguing instead that enterprises should be using AI to “elevate ambition” — to do things they couldn’t do at all before, not just do existing things cheaper. The NVIDIA partnership is powering a new layer ServiceNow is calling the AI Factory, which provides the compute and model infrastructure underneath the platform’s agentic layer. The most vivid demo of the morning came from FedEx CEO Raj Subramaniam, who walked through a live scenario showing ServiceNow’s new AI agent — called Otto — solving a staffing gap at a FedEx distribution hub in real time. The gap that historically took three days to resolve was closed in minutes. FedEx reported 2,000 incidents offloaded, over 3,000 hours saved, and 85 percent accuracy. Those are the kinds of numbers that end the “pilot conversation” fast. For Canadian solution providers, the takeaway is this: ServiceNow is giving the channel two new tools. A governance platform to make AI deployments defensible, and a commercial guarantee to make those deployments sellable. I’ll have more on what this means for Canadian partners specifically in my In The Channel interviews from the show later this week. And there was plenty going on aside from here at Knwoledge 26. In brief today:  First, New research from Zoho highlights a “false comfort zone” for Canadian workforce security, with local attack rates sitting at 30 percent. While 89 percent of Canadians believe AI will strengthen their security, only 46 percent are ready to deploy it due to legacy infrastructure bottlenecks. Second, Syncro and Guardz have announced a major partnership, embedding the Guardz cybersecurity platform directly into the Syncro MSP workflow. The integration includes automated client invoicing through Syncro's Universal Billing to help MSPs capture security margin without the reconciliation headache. Third, Huntress distribution deals are now officially live with partners like Ingram Micro, Vertosoft, and Liquid PC. For the Canadian channel, the Ingram Micro relationship is the headline, signaling Huntress’s move to scale beyond its MSP roots into the broader mid-market. And finally, Kiteworks has appointed 17-year Oracle veteran Julia Rasekhi as its new SVP of Strategic Partnerships. This newly created role is a clear signal that the content governance player is shifting toward an aggressive, partner-led growth strategy in regulated markets. Full details and links in the show notes or the blog post. Later today on In The Channel, we take a look at third-party risk management, and why it's both an opportunity for managed service providers, and a threat as insurance providers get serious about supply chain risk, with Tim Coach from Cynomi. And if you haven’t heard it yet, check out yesterday's episode with Frances Edmonds, HP Canada's sustabiility leader, on just how important sustainability is on Canadian procurement documents. That’s how we’re seeing the headlines today. I’m Robert Dutt for ChannelBuzz.ca, thanks for listening. Have a great day.

Rural health systems are underfunded, understaffed, and buried in fax machines. Meanwhile, large insurance payers are using automation and AI to deny claims faster than ever — and rural providers often don't have the time or staff to appeal before the deadline passes. The result is money quietly bleeding out of systems that can least afford to lose it.In this episode of Health Reimagined, host Jon Myer (Myer Media, powered by Ingram Micro) sits down with Dan from InfoCap to talk about intelligent document processing, human-centric automation, and why the very fact that rural hospitals are behind on technology might actually put them in the best position to leapfrog the legacy mess that is slowing everyone else down.

Rural health systems are underfunded, understaffed, and buried in fax machines. Meanwhile, large insurance payers are using automation and AI to deny claims faster than ever — and rural providers often don't have the time or staff to appeal before the deadline passes. The result is money quietly bleeding out of systems that can least afford to lose it.In this episode of Health Reimagined, host Jon Myer (Myer Media, powered by Ingram Micro) sits down with Dan from InfoCap to talk about intelligent document processing, human-centric automation, and why the very fact that rural hospitals are behind on technology might actually put them in the best position to leapfrog the legacy mess that is slowing everyone else down.

En este episodio de 'El Balance de la Economía', Lorena Ruiz entrevista a Alberto Pascual, director ejecutivo de Ingram Micro para hablar sobre el papel de la tecnología en medio de las tensiones geopolíticas

Ingram Micro is moving its employees to downtown Buffalo this morning. President of Ingram Micro North America Bill Brandel tells us what led to the move.

In Case You Missed It for the week of April 13, 2026, for Canadian IT solution providers – and the final episode of ICYMI before The Buzz launches April 20: Cisco compute prices jump April 18 – and it’s not just Cisco. WBM Technologies’ April 2026 procurement update flags list price adjustments taking effect April 18 on Cisco compute hardware, driven by ongoing memory market volatility. HPE saw 24-30% list price increases in March alone. HP, Intel, AMD, and Fortinet have all announced increases of their own. SK Group’s chairman says the memory shortage could last until 2030. WBM’s recommendation: pull purchases forward now, and lock in any Cisco compute quotes before April 18. AWS begins paying partners direct cash for managed services – but requires revenue tagging by summer. In its most significant partner program update in years, AWS announced it will pay cash benefits to partners for delivering managed services – a first. A new Partner Revenue Measurement system uses resource tagging to attribute partner-generated revenue, even on AWS-booked deals. By end of 2026, all AWS programs will depend on this measurement; partners are asked to adopt it by July. The update also includes a revamped agentic AI-powered Partner Central hub (cutting admin time 30-40%), an AI Assessment Fund, and a new Greenfield Program for net-new customer incentives. Full CRN breakdown of all eight new AWS partner programs. Nutanix delivers complete agentic AI platform at .NEXT – and a Toronto partner wins the Americas. Nutanix used its .NEXT 2026 conference in Chicago to announce the Nutanix Agentic AI solution – a full-stack platform for building and operating AI applications on Nutanix Cloud Platform across hybrid multicloud environments. Currently in early access; GA expected H2 2026. Expanded hardware ecosystem integrations with Cisco, Dell, AMD, NetApp, and Lenovo were also announced. Toronto-based Arctiq took home the 2026 Americas Reseller Momentum Award, recognized for exceptional growth and technical depth in the Nutanix ecosystem. Canada’s unicorn list is longer – and more established – than you think. Various trackers now count 30-35 Canadian tech unicorns, including channel-familiar names like 1Password ($6.8B valuation) and eSentire. The list is a useful reality check on the depth and maturity of the Canadian tech ecosystem – and a handy reference when making the case that buying Canadian is a genuinely viable option across a wide range of technology categories. This is the final episode of In Case You Missed It in its weekly format. Starting April 20, In The Channel launches The Buzz – three things Canadian IT solution providers need to know, every weekday morning at 7 a.m. ET. Read Full Transcript Hello and welcome to In Case You Missed It from ChannelBuzz.ca, your weekly roundup where we pull the signal from the noise and bring you the stories that matter most to Canadian IT resellers and MSPs. I'm Robert Dutt, editor of ChannelBuzz.ca, and your host for the show. And this one is a bit of a milestone, because it’s the last one – at least in this format. Starting Monday April 20th, In The Channel is launching The Buzz, a daily five-minute briefing every weekday morning with three things you need to know. Same editorial commitment, sharper cadence. More on that at the end. But first, we’re going out on a full week of genuinely important news. Let’s get right into it. Lead story this week has a hard deadline attached to it, so let’s not bury the lede. Cisco is implementing list price adjustments on April 18th – that’s a week from this Saturday – and those adjustments are focused primarily on compute hardware. The reason, as WBM Technologies laid out in their April 2026 procurement update, is the ongoing volatility in the memory market and broader cost pressures hitting the global IT supply chain. And Cisco is just one data point in a picture that WBM’s Director of Strategic Procurement, Ashley Schell, paints pretty vividly in their latest update. HPE saw a 24 to 30 percent increase in list prices in March alone. HP is raising prices by at least 10 percent on personal systems and Poly products, effective April 1st. Intel and AMD have both confirmed CPU price increases for OEMs. Fortinet is implementing monthly price increases averaging around 10 percent. Lenovo is warning that custom orders are being pushed out by 20 weeks or more on certain configurations. And Dell has cut quote validity to 14 days. The driver, as we’ve been tracking all year, is AI data center demand consuming memory capacity at a scale that’s pulling supply away from traditional commercial and channel products. Industry forecasters are now talking about this continuing well into 2027, and the chairman of SK Group – one of the largest memory manufacturers in the world – said this week that the shortage could last until 2030. WBM’s recommendation is clear: if you have upcoming technology requirements, evaluate opportunities to pull those purchases forward now. If you have Cisco compute quotes in flight, get them locked before April 18th. And take a hard look at the rest of your pipeline – the rolling increases across vendors are not slowing down. Shifting gears – this week AWS dropped its most significant partner program update in years, and for MSPs in particular, it changes the financial equation. For the first time, AWS is paying direct cash to partners for delivering managed services. Not credits, not MDF – cash. AWS VP of Partner Core Julia Chen told CRN that AWS data shows MSP-supported customers demonstrate 3.4x higher cloud spend, 58 percent better retention rates, and 5.1x customer growth. The message is: managed services creates better customer outcomes, and AWS is starting to reward that directly. But the bigger structural shift underneath this is what AWS is calling Partner Revenue Measurement. It’s a resource tagging system where partners tag workloads inside customer environments – so AWS can track and credit the revenue associated with partner-delivered work, even when the AWS seller is the one who books the deal. Chen was direct about the timeline: by the end of 2026, all AWS programs will depend on this measurement system, and she’s asking partners to have it in use by July. The full update includes eight major changes – but the other headline items are: a revamped Partner Central platform with agentic AI that AWS says can cut admin time by 30 to 40 percent, a new AI Assessment Fund to help partners fund the initial risk of AI proof-of-concept engagements, a new Greenfield Program for incentivizing net-new AWS customer acquisition, and an upgraded AI Competency framework based on real outcomes rather than just credentials. For Canadian MSPs on the AWS path: the program is getting more generous. But it’s also getting more measurement-driven. If you want the cash, you need to tag your work. Nutanix held its annual .NEXT conference in Chicago this week, and the headline announcement was what Nutanix is calling a complete platform for the agentic AI era. The Nutanix Agentic AI solution – first teased at NVIDIA GTC back in March – is now in early access, with full general availability planned for the second half of this year. It’s a full-stack platform designed to let enterprises build and operate AI applications on Nutanix Cloud Platform, integrating compute, storage, networking, and Kubernetes across hybrid multicloud environments. The timing of Nutanix’s broader pitch is not accidental – “run anything, anywhere, on whatever hardware you’ve got” is a message that lands differently in a market where HPE list prices just went up 30 percent in a month and Cisco compute is about to get more expensive. The company is explicitly positioning itself as the flexible infrastructure alternative for customers simultaneously reassessing their VMware dependency and trying to navigate a constrained supply chain. The partner ecosystem angle at .NEXT was notable too – this is the first year with more than 100 partners at the event, and Nutanix announced a significant expansion of its hardware ecosystem, adding or deepening integrations with Cisco, Dell, AMD, NetApp, and Lenovo. And for some Canadian content: Toronto-based Arctiq took home the 2026 Americas Reseller Momentum Award at .NEXT, recognized for exceptional year-over-year sales growth, customer success, and expanded technical certifications across the Nutanix platform. Arctiq has had a busy year on the M&A front as well – they announced acquisitions of both Verinext and Shadow-Soft in recent months, building out their hybrid cloud, security, and observability capabilities. A Canadian partner winning a global award on a stage like this is always worth noting. Well done, Arctiq. For our closer this week – a bit of perspective on the Canadian tech ecosystem. Various trackers now put the count of Canadian tech unicorns – companies valued at a billion dollars or more – somewhere between 30 and 35 depending on your source. And when you look at that list, a couple of things stand out. First, you’ll find companies we cover regularly in a channel context. 1Password is sitting at a $6.8 billion valuation. eSentire is on the same list. These are not scrappy newcomers – these are mature, established companies with deep enterprise footprints and real track records. The unicorn label sometimes makes everything sound like a startup story, but what this list actually tells you is that the Canadian cybersecurity sector in particular has been compounding quietly for a long time. Second, it’s a useful reference point. The next time someone frames Canadian tech as a branch plant, or treats buying Canadian as a compromise – this list is your answer. Thirty-plus billion-dollar companies across security, fintech, SaaS, and infrastructure. Worth bookmarking. And that’s a wrap – on this episode, and on the In Case You Missed It format. I want to take a genuine moment to thank you for tuning in to ICYMI over its run. The goal was always the same: surface the stories that actually matter for Canadian IT resellers and MSPs, connect the dots across a noisy week of news, and give you something you could act on. I hope it’s done that. Looking back at the arc of just the last few weeks – the Broadcom deadline forcing VMware decisions, the memory shortage turning into a full-scale supply chain crisis, agentic AI moving from vendor talking point to actual shipped product across Ingram Micro, AWS, Rewst, and now Nutanix – it’s been a genuinely consequential stretch of time for this industry. Lots to keep track of. That’s not slowing down. Which is exactly why we’re evolving the format. Starting Monday April 20th, In The Channel is launching The Buzz – a daily five-minute briefing published every weekday morning at seven a.m. Eastern, covering three things Canadian IT solution providers need to know that day. Same editorial standards. Tighter format. Every morning. I’d like to thank you for your support of In The Channel and ChannelBuzz.ca. You can find us on Apple Podcasts, Spotify, YouTube, and most podcast directories – and if the show has been useful to you, a rating or a review always helps more people find it. Until next time, I’m Robert Dutt for ChannelBuzz.ca, and I’ll see you in the channel.

Data migrations in healthcare have a reputation — difficult, delayed, expensive, and sometimes never fully completed. Years after an EHR go-live, organizations are still running legacy support contracts, paying for systems they should have left behind, and leaving clinical data stranded in systems no one can access.In this episode of Health Reimagined, host Jon Myer (Myer Media, powered by Ingram Micro) sits down with Kaitlin from Quoris — a 26-year-old women-led healthcare IT consulting and staffing firm operating in 10 countries — to talk about what it actually takes to move documentation and data cleanly, on time, and without disrupting patient care.

Data migrations in healthcare have a reputation — difficult, delayed, expensive, and sometimes never fully completed. Years after an EHR go-live, organizations are still running legacy support contracts, paying for systems they should have left behind, and leaving clinical data stranded in systems no one can access.In this episode of Health Reimagined, host Jon Myer (Myer Media, powered by Ingram Micro) sits down with Kaitlin from Quoris — a 26-year-old women-led healthcare IT consulting and staffing firm operating in 10 countries — to talk about what it actually takes to move documentation and data cleanly, on time, and without disrupting patient care.

Technology is changing every few weeks in healthcare — and health system leaders are expected to keep up, upskill their entire workforce, govern AI responsibly, and still deliver measurable outcomes. That is the reality for Sha, CDIO at Baptist Health of South Florida.In this episode, Sha sits down to share his unfiltered perspective on what it actually takes to lead digital transformation at scale — from the decision to go all-in on Epic without customization, to the data quality principles underpinning their AI strategy, to why agentic AI access control is still unsolved, and whether he would let a robot operate on him in five years.Topics covered:Leading technology transformation at Baptist Health of South FloridaWhy technology is changing every few weeks and what that means for workforce upskillingThe two foundational priorities — AI literacy across the organization and robust governanceWhy Baptist chose Epic and the principle of staying close to the foundation⏱️ YouTube Timeline0:00 — Introduction — Meet Sha CDIO at Baptist Health of South Florida0:39 — The intensity and excitement of leading transformation at Baptist Health1:05 — Technology is changing every few weeks — what that means for leaders2:09 — Core principles for driving measurable outcomes in a fast-moving environment2:40 — Infrastructure foundation upskilling and why quarterly training is already dead3:38 — AI governance — non-deterministic by nature and not easy to implement4:20 — Making sure all stakeholders are represented in the governance structure4:50 — The challenge of AI adoption at scale — turning traditional workers into AI-enabled workers5:55 — The Epic decision — choosing a foundation and sticking close to it6:05 — Why Baptist selected Epic and the principle of minimal customization7:07 — Using Epic's best practice data to structure workflows faster and more stably8:13 — Top AI use cases — ambient listening scheduling imaging and clinical decision support9:42 — Automated workflows reducing patient wait times for urgent studies10:35 — Provider burnout is real and clinical decision support is the next game changer11:24 — The three data challenges — quality at the source velocity and security12:45 — Five years of data investment that prepared Baptist for the current AI wave13:10 — Healthcare is the most attacked vertical — the cybersecurity conversation14:02 — Layered security prevention monitoring and the human element as the weakest link14:54 — Resilience and business continuity beyond just security tooling15:59 — Built-in security vs bolted-on security as agentic AI sprawls across systems16:49 — Agentic AI expands the attack surface and access control is still not solved17:17 — What happens when your workforce depends on agents that suddenly go down17:52 — Three-year prediction — end-to-end workflow automation at a scale not yet appreciated19:20 — Who captures the capacity freed by automation will define the next generation of healthcare20:11 — Would you let a robot perform surgery on you in five years?20:17 — Yes — and why LASIK proves the model for what comes next21:31 — A message of gratitude to nurses physicians and every patient-facing provider22:14 — Technology and IT exist only to support the people who actually deliver care23:33 — Closing remarks — leaders drive the change and AI is there to enable better outcomes

Technology is changing every few weeks in healthcare — and health system leaders are expected to keep up, upskill their entire workforce, govern AI responsibly, and still deliver measurable outcomes. That is the reality for Sha, CDIO at Baptist Health of South Florida.In this episode, Sha sits down to share his unfiltered perspective on what it actually takes to lead digital transformation at scale — from the decision to go all-in on Epic without customization, to the data quality principles underpinning their AI strategy, to why agentic AI access control is still unsolved, and whether he would let a robot operate on him in five years.Topics covered:Leading technology transformation at Baptist Health of South FloridaWhy technology is changing every few weeks and what that means for workforce upskillingThe two foundational priorities — AI literacy across the organization and robust governanceWhy Baptist chose Epic and the principle of staying close to the foundation⏱️ YouTube Timeline0:00 — Introduction — Meet Sha CDIO at Baptist Health of South Florida0:39 — The intensity and excitement of leading transformation at Baptist Health1:05 — Technology is changing every few weeks — what that means for leaders2:09 — Core principles for driving measurable outcomes in a fast-moving environment2:40 — Infrastructure foundation upskilling and why quarterly training is already dead3:38 — AI governance — non-deterministic by nature and not easy to implement4:20 — Making sure all stakeholders are represented in the governance structure4:50 — The challenge of AI adoption at scale — turning traditional workers into AI-enabled workers5:55 — The Epic decision — choosing a foundation and sticking close to it6:05 — Why Baptist selected Epic and the principle of minimal customization7:07 — Using Epic's best practice data to structure workflows faster and more stably8:13 — Top AI use cases — ambient listening scheduling imaging and clinical decision support9:42 — Automated workflows reducing patient wait times for urgent studies10:35 — Provider burnout is real and clinical decision support is the next game changer11:24 — The three data challenges — quality at the source velocity and security12:45 — Five years of data investment that prepared Baptist for the current AI wave13:10 — Healthcare is the most attacked vertical — the cybersecurity conversation14:02 — Layered security prevention monitoring and the human element as the weakest link14:54 — Resilience and business continuity beyond just security tooling15:59 — Built-in security vs bolted-on security as agentic AI sprawls across systems16:49 — Agentic AI expands the attack surface and access control is still not solved17:17 — What happens when your workforce depends on agents that suddenly go down17:52 — Three-year prediction — end-to-end workflow automation at a scale not yet appreciated19:20 — Who captures the capacity freed by automation will define the next generation of healthcare20:11 — Would you let a robot perform surgery on you in five years?20:17 — Yes — and why LASIK proves the model for what comes next21:31 — A message of gratitude to nurses physicians and every patient-facing provider22:14 — Technology and IT exist only to support the people who actually deliver care23:33 — Closing remarks — leaders drive the change and AI is there to enable better outcomes

Healthcare has spent years and billions modernizing its technology — but how much of it has actually changed outcomes for patients, clinicians, or the bottom line?In this episode of Health Reimagined, host Jon Myer (Myer Media, powered by Ingram Micro) sits down with Monica from Sublimation Health to unpack why so many digital transformation efforts stall, what the difference between modernization and true transformation actually looks like, and what it takes to get people, process, and technology moving in the same direction at the same time.From migration stalls and AI hype cycles to cloud security concerns and merger integration playbooks, this is a frank conversation about what healthcare IT leaders are really up against — and what change management done right actually looks like.

Hospitals want to be safe and open at the same time — welcoming to patients, families, and staff, but protected from weapons, wandering patients, drug diversion, and operational waste. That's exactly the problem Vision AI was built to solve.Recorded live at HIMSS 2026 in Las Vegas, this fireside chat features Matt Benetti, CMO at Vaidio, and Todd Larson, a consultant running the Transformation Center at Honor Health. Todd brings a rare combination of law enforcement experience and hospital innovation leadership to a wide-ranging conversation about how AI-powered cameras are moving from passive data storage to proactive operational intelligence.

A modern hospital can have 40,000 endpoints — laptops, lab stations, nursing workstations, medical IoT devices — and a razor-thin IT team responsible for keeping every single one of them patched, compliant, and secure. Miss just one, and attackers will find it.Recorded live at HIMSS 2026, this conversation features an IT specialist from HCL Software breaking down how BigFix IO is helping healthcare organizations move from reactive patching to proactive, automated endpoint management — at scale, across heterogeneous environments, and with AI-powered remediation bots that work around the clock.Topics covered:Why healthcare IT environments are uniquely complex and difficult to secureThe ransomware threat and why unpatched devices are the entry point attackers exploitHow BigFix IO provides complete asset visibility and compliance across 100+ operating systemsA real customer case study — from 60% to 97% compliance across 40,000 endpoints in two monthsPatching 100,000 endpoints in under an hour with smart scheduling and rollback policiesManaging legacy systems and heterogeneous environments in healthcareHow AI and agentic bots are automating level zero and level one IT tasksConversational bots for patients, IT provisioning, and onboarding through chat, mobile, and voiceThe future of AI in healthcare IT operations⏱️ YouTube Timeline0:00 — Introduction — Live at HIMSS 2026 with HCL Software's IT specialist Rajneesha0:26 — The state of healthcare IT — 40,000 endpoints and a thin IT team0:41 — Why managing and securing a modern hospital environment is a nightmare1:37 — Patching at scale — why it is far more complex than clicking a system update1:50 — Legacy systems, compliance documentation, and the cost of missing a single device2:34 — How attackers exploit unpatched healthcare environments and why downtime is a patient safety issue3:24 — Introducing BigFix IO — a single platform for compliance, visibility, and automation4:30 — BigFix is industry-agnostic — built for speed scale and complete compliance intelligence5:03 — Real customer case study — 60% to 97% compliance across 40,000 endpoints in two months6:15 — Heterogeneous environments — managing 100 plus operating systems including legacy systems6:30 — Patching 100,000 endpoints in under an hour with smart scheduling and rollback policies7:56 — AI in healthcare IT — where the technology has matured and what is now possible8:10 — Agentic bots for auto-remediation and reducing the burden on lean IT teams9:01 — Conversational bots for patients and IT users via chat mobile and voice10:19 — Final thoughts — endpoints are both the biggest opportunity and the biggest vulnerability10:33 — Reaching 98 to 99% compliance in healthcare with BigFix IO

A modern hospital can have 40,000 endpoints — laptops, lab stations, nursing workstations, medical IoT devices — and a razor-thin IT team responsible for keeping every single one of them patched, compliant, and secure. Miss just one, and attackers will find it.Recorded live at HIMSS 2026, this conversation features an IT specialist from HCL Software breaking down how BigFix IO is helping healthcare organizations move from reactive patching to proactive, automated endpoint management — at scale, across heterogeneous environments, and with AI-powered remediation bots that work around the clock.Topics covered:Why healthcare IT environments are uniquely complex and difficult to secureThe ransomware threat and why unpatched devices are the entry point attackers exploitHow BigFix IO provides complete asset visibility and compliance across 100+ operating systemsA real customer case study — from 60% to 97% compliance across 40,000 endpoints in two monthsPatching 100,000 endpoints in under an hour with smart scheduling and rollback policiesManaging legacy systems and heterogeneous environments in healthcareHow AI and agentic bots are automating level zero and level one IT tasksConversational bots for patients, IT provisioning, and onboarding through chat, mobile, and voiceThe future of AI in healthcare IT operations⏱️ YouTube Timeline0:00 — Introduction — Live at HIMSS 2026 with HCL Software's IT specialist Rajneesha0:26 — The state of healthcare IT — 40,000 endpoints and a thin IT team0:41 — Why managing and securing a modern hospital environment is a nightmare1:37 — Patching at scale — why it is far more complex than clicking a system update1:50 — Legacy systems, compliance documentation, and the cost of missing a single device2:34 — How attackers exploit unpatched healthcare environments and why downtime is a patient safety issue3:24 — Introducing BigFix IO — a single platform for compliance, visibility, and automation4:30 — BigFix is industry-agnostic — built for speed scale and complete compliance intelligence5:03 — Real customer case study — 60% to 97% compliance across 40,000 endpoints in two months6:15 — Heterogeneous environments — managing 100 plus operating systems including legacy systems6:30 — Patching 100,000 endpoints in under an hour with smart scheduling and rollback policies7:56 — AI in healthcare IT — where the technology has matured and what is now possible8:10 — Agentic bots for auto-remediation and reducing the burden on lean IT teams9:01 — Conversational bots for patients and IT users via chat mobile and voice10:19 — Final thoughts — endpoints are both the biggest opportunity and the biggest vulnerability10:33 — Reaching 98 to 99% compliance in healthcare with BigFix IO

Hospitals want to be safe and open at the same time — welcoming to patients, families, and staff, but protected from weapons, wandering patients, drug diversion, and operational waste. That's exactly the problem Vision AI was built to solve.Recorded live at HIMSS 2026 in Las Vegas, this fireside chat features Matt Benetti, CMO at Vaidio, and Todd Larson, a consultant running the Transformation Center at Honor Health. Todd brings a rare combination of law enforcement experience and hospital innovation leadership to a wide-ranging conversation about how AI-powered cameras are moving from passive data storage to proactive operational intelligence.

Healthcare has spent years and billions modernizing its technology — but how much of it has actually changed outcomes for patients, clinicians, or the bottom line?In this episode of Health Reimagined, host Jon Myer (Myer Media, powered by Ingram Micro) sits down with Monica from Sublimation Health to unpack why so many digital transformation efforts stall, what the difference between modernization and true transformation actually looks like, and what it takes to get people, process, and technology moving in the same direction at the same time.From migration stalls and AI hype cycles to cloud security concerns and merger integration playbooks, this is a frank conversation about what healthcare IT leaders are really up against — and what change management done right actually looks like.

Behind every hospital's technology stack is a data infrastructure most people never think about — until something breaks, a merger happens, or an AI initiative stalls because the data underneath it is a mess.In this episode of Health Reimagined, host Jon Myer (Myer Media, powered by Ingram Micro) sits down with Jeff from Keystone Technologies, a boutique healthcare IT firm with 25 years of experience helping health systems manage, migrate, and unify their most critical data.From EMR conversions and merger integrations to the SaaS trap and cybersecurity fundamentals, Jeff gives a frank and practical look at what's really happening underneath the hood of healthcare IT — and why the organizations that start unifying their data sooner will get to value faster.Topics covered:Why healthcare data infrastructure is generally described as "a mess"The difference between transactional data and analytics-ready dataWhat EMR data conversions actually look like step by stepHow mergers and acquisitions create winners and losers in healthcare ITThe difference between data and information and why it matters for AIWhy SaaS can become a data silo problem for larger organizationsThe case for virtual private data centers over fragmented SaaS stacksKeystone's four pillar security approach and why it is baked into every engagementWhy the human element is the weakest link in healthcare cybersecurityWhat the first conversation with Keystone looks like for a health system in transitionYouTube Timeline0:00 — Introduction — Data is the foundation everything else depends on0:23 — Meet Jeff from Keystone Technologies and the problem they exist to solve0:47 — The state of healthcare data infrastructure today — generally a mess1:27 — Physical distribution vs. logical silos — where the real problem lives2:27 — What mergers and acquisitions do to the healthcare data landscape3:06 — What an EMR data conversion process actually looks like step by step4:18 — The pressure to modernize for AI and what is actually under the hood5:37 — Data unification as the new frontier in healthcare IT6:34 — Why going deep matters more than going wide after 25 years7:41 — The difference between data and information and why it changes everything8:19 — EMR migrations and why clinical staff must be involved throughout9:13 — The honest take on SaaS — where it helps and where it creates problems10:47 — Security is baked into everything Keystone does — the four pillar approach11:53 — Why security awareness training is the most important defense in healthcare13:58 — Where healthcare data migrations are headed and why activity is ramping up

Behind every hospital's technology stack is a data infrastructure most people never think about — until something breaks, a merger happens, or an AI initiative stalls because the data underneath it is a mess.In this episode of Health Reimagined, host Jon Myer (Myer Media, powered by Ingram Micro) sits down with Jeff from Keystone Technologies, a boutique healthcare IT firm with 25 years of experience helping health systems manage, migrate, and unify their most critical data.From EMR conversions and merger integrations to the SaaS trap and cybersecurity fundamentals, Jeff gives a frank and practical look at what's really happening underneath the hood of healthcare IT — and why the organizations that start unifying their data sooner will get to value faster.Topics covered:Why healthcare data infrastructure is generally described as "a mess"The difference between transactional data and analytics-ready dataWhat EMR data conversions actually look like step by stepHow mergers and acquisitions create winners and losers in healthcare ITThe difference between data and information and why it matters for AIWhy SaaS can become a data silo problem for larger organizationsThe case for virtual private data centers over fragmented SaaS stacksKeystone's four pillar security approach and why it is baked into every engagementWhy the human element is the weakest link in healthcare cybersecurityWhat the first conversation with Keystone looks like for a health system in transitionYouTube Timeline0:00 — Introduction — Data is the foundation everything else depends on0:23 — Meet Jeff from Keystone Technologies and the problem they exist to solve0:47 — The state of healthcare data infrastructure today — generally a mess1:27 — Physical distribution vs. logical silos — where the real problem lives2:27 — What mergers and acquisitions do to the healthcare data landscape3:06 — What an EMR data conversion process actually looks like step by step4:18 — The pressure to modernize for AI and what is actually under the hood5:37 — Data unification as the new frontier in healthcare IT6:34 — Why going deep matters more than going wide after 25 years7:41 — The difference between data and information and why it changes everything8:19 — EMR migrations and why clinical staff must be involved throughout9:13 — The honest take on SaaS — where it helps and where it creates problems10:47 — Security is baked into everything Keystone does — the four pillar approach11:53 — Why security awareness training is the most important defense in healthcare13:58 — Where healthcare data migrations are headed and why activity is ramping up

The Joint Commission has never focused on staffing mandates before — until now. In 2026, everything changed. And most hospitals are still relying on paper records stuffed in filing cabinets to prove they're compliant.In this episode, Process Street CRO Jerry Dimos sits down with Dr. Sarah Inman, SVP of Healthcare Strategy at Improv and a former clinical staffing manager overseeing 400 nurses and patient care technicians. Together they break down what the Joint Commission's new Accreditation 360 framework actually means on the ground, why manual compliance processes are unsustainable in the middle of a nursing crisis, and how automation and agentic AI may be the only realistic path forward.Topics covered:The Joint Commission's brand new staffing mandates for 2026Why Joint Commission visits cause panic even in well-run hospitalsThe root cause of compliance failures — manual processes and lack of forward planningAccreditation 360 — shifting accountability from frontline nurses to the C-suiteThe gap between written policy and what actually happens on the groundHow Process Street automates clinical competency workflows and compliance documentationThe nursing crisis and why adding documentation burden without automation is dangerousWho should own the automation decision — nurses, CTOs, or CNOs?Where agentic AI in healthcare is headed over the next three to five years⏱️ YouTube Timeline0:00 — Introduction — Meet Jerry Dimos and Dr. Sarah Inman0:43 — Dr. Inman's background — 20 years managing clinical staffing1:39 — The Joint Commission's new focus areas for 20261:43 — What makes 2026 different — brand new staffing mandates2:52 — Why Joint Commission visits cause stress and anxiety on the ground3:10 — The universal experience — that audible gasp when they walk in4:02 — Paper records, filing cabinets, and the human element of compliance4:54 — Root cause of compliance failures across hospitals of every size5:16 — Manual processes, lack of forward planning, and the day-to-day grind5:43 — Hospitals spend millions on tech but still run compliance manually6:03 — How Dr. Inman discovered Process Street and the time she would have saved6:57 — Where attention goes — patient care technology vs. compliance workflows7:51 — The palpable relief when leaders realize automation is possible8:02 — Accreditation 360 — from static compliance to dynamic, outcome-driven accountability8:20 — Shifting pressure from frontline nurses to CNO and C-suite leaders9:25 — Turning accountability into reliable, executable processes9:51 — The gap between written policy and what actually happens on the ground10:50 — Can't find the document when you need it most — the Joint Commission scramble11:53 — Patient safety risk when policies aren't clearly documented12:01 — Who owns the accreditation program under the new framework?12:39 — The nursing crisis and adding documentation burden without automation13:31 — Automation as one of the only realistic paths forward14:23 — Advice for nurses and executives — raise it up and look into what's out there14:46 — Should the CTO or nurses drive the automation decision?15:33 — Burnout prevention as a core pillar of Accreditation 36015:52 — A critical decision point — keep scrambling or fix it for good?16:00 — What Dr. Inman is seeing in the field — conversation vs. meaningful action17:13 — Final question — how will agentic AI help hospitals meet the bar?17:45 — Healthcare's shift toward evidence-based AI adoption18:29 — Prediction — healthcare will lead agentic AI adoption in the next 3–5 years19:09 — A future where every nurse has their own personal AI agent19:26 — Not all hospitals are ready — that's where Process Street and Improv come in19:39 — Closing takeaways and what's coming next

The Joint Commission has never focused on staffing mandates before — until now. In 2026, everything changed. And most hospitals are still relying on paper records stuffed in filing cabinets to prove they're compliant.In this episode, Process Street CRO Jerry Dimos sits down with Dr. Sarah Inman, SVP of Healthcare Strategy at Improv and a former clinical staffing manager overseeing 400 nurses and patient care technicians. Together they break down what the Joint Commission's new Accreditation 360 framework actually means on the ground, why manual compliance processes are unsustainable in the middle of a nursing crisis, and how automation and agentic AI may be the only realistic path forward.Topics covered:The Joint Commission's brand new staffing mandates for 2026Why Joint Commission visits cause panic even in well-run hospitalsThe root cause of compliance failures — manual processes and lack of forward planningAccreditation 360 — shifting accountability from frontline nurses to the C-suiteThe gap between written policy and what actually happens on the groundHow Process Street automates clinical competency workflows and compliance documentationThe nursing crisis and why adding documentation burden without automation is dangerousWho should own the automation decision — nurses, CTOs, or CNOs?Where agentic AI in healthcare is headed over the next three to five years⏱️ YouTube Timeline0:00 — Introduction — Meet Jerry Dimos and Dr. Sarah Inman0:43 — Dr. Inman's background — 20 years managing clinical staffing1:39 — The Joint Commission's new focus areas for 20261:43 — What makes 2026 different — brand new staffing mandates2:52 — Why Joint Commission visits cause stress and anxiety on the ground3:10 — The universal experience — that audible gasp when they walk in4:02 — Paper records, filing cabinets, and the human element of compliance4:54 — Root cause of compliance failures across hospitals of every size5:16 — Manual processes, lack of forward planning, and the day-to-day grind5:43 — Hospitals spend millions on tech but still run compliance manually6:03 — How Dr. Inman discovered Process Street and the time she would have saved6:57 — Where attention goes — patient care technology vs. compliance workflows7:51 — The palpable relief when leaders realize automation is possible8:02 — Accreditation 360 — from static compliance to dynamic, outcome-driven accountability8:20 — Shifting pressure from frontline nurses to CNO and C-suite leaders9:25 — Turning accountability into reliable, executable processes9:51 — The gap between written policy and what actually happens on the ground10:50 — Can't find the document when you need it most — the Joint Commission scramble11:53 — Patient safety risk when policies aren't clearly documented12:01 — Who owns the accreditation program under the new framework?12:39 — The nursing crisis and adding documentation burden without automation13:31 — Automation as one of the only realistic paths forward14:23 — Advice for nurses and executives — raise it up and look into what's out there14:46 — Should the CTO or nurses drive the automation decision?15:33 — Burnout prevention as a core pillar of Accreditation 36015:52 — A critical decision point — keep scrambling or fix it for good?16:00 — What Dr. Inman is seeing in the field — conversation vs. meaningful action17:13 — Final question — how will agentic AI help hospitals meet the bar?17:45 — Healthcare's shift toward evidence-based AI adoption18:29 — Prediction — healthcare will lead agentic AI adoption in the next 3–5 years19:09 — A future where every nurse has their own personal AI agent19:26 — Not all hospitals are ready — that's where Process Street and Improv come in19:39 — Closing takeaways and what's coming next

As healthcare organizations race to adopt cloud infrastructure, most are leaving a dangerous gap between innovation and security. Traditional compliance programs simply can't keep pace — and the consequences can end up as the next data breach headline.Recorded live at HIMSS 2026 in Las Vegas, this conversation features Charlie Clayton, Director of Sales, and Eric Evans, Founder and CTO of Hanabyte — a cloud security firm specializing in regulated industries including healthcare, financial services, and the defense industrial base.Eric breaks down what organizations get wrong when starting their cloud journey, what makes Hanabyte's white-glove approach different, and where cloud security is heading over the next few years.

What if a fully equipped clinic could be set up anywhere in the world in under 10 minutes? From rural communities and disaster zones to schools and major events, GlobalMed is pushing the boundaries of where and how care gets delivered.Recorded live at HIMSS 2026 in Las Vegas, this conversation features Sam Price, EVP at GlobalMed, and Hector Rodriguez from AWS. Together they explore how GlobalMed's digital health platform — powered by AWS infrastructure and LEO satellite connectivity — is transforming access to care for underserved populations, disaster-affected communities, and beyond.Topics covered:GlobalMed's 24-year journey from digital cameras to full telehealth platformsMobile medical units that stand up a clinic in 10 minutes, anywhereThe US rural health transformation program and pop-up clinic opportunitiesHub-and-spoke care models connecting rural clinics to major hospital systemsAmazon LEO satellite network enabling connectivity where broadband can't reachDisaster recovery: maintaining care continuity through hurricanes, wildfires & outagesAI and machine learning to augment provider decision-making at the point of careGlobalMed's global footprint — from the Olympics to conflict zones⏱️ YouTube Timeline0:00 — Introduction — Live from HIMSS 2026 in Las Vegas0:33 — Who is GlobalMed? A 24-year digital health journey1:26 — From telepathology to real-time vitals, EKGs, and ultrasounds2:16 — "Boat with a goat" — delivering care from anywhere on earth2:31 — GlobalMed's role in the US rural health transformation program3:18 — Provider shortages, aging populations, and the case for mobile care4:02 — Mobile medical units: a full clinic set up in 10 minutes4:49 — Direct-to-patient model and expanding specialty care from rural clinics5:29 — Shifting from reactive to preventative care delivery5:35 — Meeting the triple aim: access, affordability, and outcomes6:08 — Amazon LEO satellite network and what it unlocks for rural health6:41 — Why satellite connectivity is a game-changer over broadband and cellular7:27 — Expanding care delivery into schools with telehealth augmentation8:10 — GlobalMed as a disaster recovery solution for rural communities8:47 — Hurricanes, wildfires, and bringing care to people who can't leave9:37 — Cloud data repository: maintaining patient records through outages9:55 — Bridging operational and clinical resilience during disasters10:39 — Small footprint, fast deployment: three clinics behind an F25011:13 — Edge computing and solving connectivity gaps in islands like Puerto Rico11:43 — Combining biomedical device data with AWS AI for smarter care12:35 — Faster provider throughput and medication adherence through AI13:05 — Pop-up clinics aren't just rural — cities and mass events too13:49 — Low cost, fast deployability vs. expensive brick-and-mortar builds14:35 — Super Bowl, Olympics, and temporary clinical surge capacity15:14 — GlobalMed's global footprint and the role of agentic AI15:47 — Training AI models to get ahead of patient needs16:21 — What's next for GlobalMed and AWS in 202616:53 — Closing remarks and partnership reflections

As healthcare organizations race to adopt cloud infrastructure, most are leaving a dangerous gap between innovation and security. Traditional compliance programs simply can't keep pace — and the consequences can end up as the next data breach headline.Recorded live at HIMSS 2026 in Las Vegas, this conversation features Charlie Clayton, Director of Sales, and Eric Evans, Founder and CTO of Hanabyte — a cloud security firm specializing in regulated industries including healthcare, financial services, and the defense industrial base.Eric breaks down what organizations get wrong when starting their cloud journey, what makes Hanabyte's white-glove approach different, and where cloud security is heading over the next few years.

What if a fully equipped clinic could be set up anywhere in the world in under 10 minutes? From rural communities and disaster zones to schools and major events, GlobalMed is pushing the boundaries of where and how care gets delivered.Recorded live at HIMSS 2026 in Las Vegas, this conversation features Sam Price, EVP at GlobalMed, and Hector Rodriguez from AWS. Together they explore how GlobalMed's digital health platform — powered by AWS infrastructure and LEO satellite connectivity — is transforming access to care for underserved populations, disaster-affected communities, and beyond.Topics covered:GlobalMed's 24-year journey from digital cameras to full telehealth platformsMobile medical units that stand up a clinic in 10 minutes, anywhereThe US rural health transformation program and pop-up clinic opportunitiesHub-and-spoke care models connecting rural clinics to major hospital systemsAmazon LEO satellite network enabling connectivity where broadband can't reachDisaster recovery: maintaining care continuity through hurricanes, wildfires & outagesAI and machine learning to augment provider decision-making at the point of careGlobalMed's global footprint — from the Olympics to conflict zones⏱️ YouTube Timeline0:00 — Introduction — Live from HIMSS 2026 in Las Vegas0:33 — Who is GlobalMed? A 24-year digital health journey1:26 — From telepathology to real-time vitals, EKGs, and ultrasounds2:16 — "Boat with a goat" — delivering care from anywhere on earth2:31 — GlobalMed's role in the US rural health transformation program3:18 — Provider shortages, aging populations, and the case for mobile care4:02 — Mobile medical units: a full clinic set up in 10 minutes4:49 — Direct-to-patient model and expanding specialty care from rural clinics5:29 — Shifting from reactive to preventative care delivery5:35 — Meeting the triple aim: access, affordability, and outcomes6:08 — Amazon LEO satellite network and what it unlocks for rural health6:41 — Why satellite connectivity is a game-changer over broadband and cellular7:27 — Expanding care delivery into schools with telehealth augmentation8:10 — GlobalMed as a disaster recovery solution for rural communities8:47 — Hurricanes, wildfires, and bringing care to people who can't leave9:37 — Cloud data repository: maintaining patient records through outages9:55 — Bridging operational and clinical resilience during disasters10:39 — Small footprint, fast deployment: three clinics behind an F25011:13 — Edge computing and solving connectivity gaps in islands like Puerto Rico11:43 — Combining biomedical device data with AWS AI for smarter care12:35 — Faster provider throughput and medication adherence through AI13:05 — Pop-up clinics aren't just rural — cities and mass events too13:49 — Low cost, fast deployability vs. expensive brick-and-mortar builds14:35 — Super Bowl, Olympics, and temporary clinical surge capacity15:14 — GlobalMed's global footprint and the role of agentic AI15:47 — Training AI models to get ahead of patient needs16:21 — What's next for GlobalMed and AWS in 202616:53 — Closing remarks and partnership reflections

Cyberattacks on healthcare organizations aren't slowing down — and the question is no longer if you'll be attacked, but how fast you can stop it.In this episode of Health Reimagined, host Jon Myer (Myer Media, powered by Ingram Micro) sits down with Herb from Arctic Wolf to break down what the healthcare threat landscape really looks like today, why even small hospitals are targets, and how AI-powered security operations are changing the game.From managing sprawling, dynamic asset environments to leveraging agentic AI inside the SOC, Herb shares what it actually takes to harden a healthcare organization's security posture — and why just alerting customers to incidents is no longer enough.

Empty infusion chairs. Patients are waiting weeks for chemotherapy. A 15% national no-show rate that costs clinics thousands of dollars a day. In this episode of Health Reimagined, Jon Myer sits down with Elizabeth from Wrapt Health to talk about how a predictive algorithm, the right integration partner, and a smarter approach to scheduling are transforming infusion centers across the country.Elizabeth shares how Wrapt Health built a platform that predicts no-shows three days in advance with 95% accuracy, how their partnership with DocSpera helped them connect to over 30 EMRs without rebuilding from scratch, and what it means to move from a reactive alert device to a fully connected care infrastructure.If you work in infusion care, healthcare operations, or health IT, this one is worth your time.Learn more about Wrapt Health at wrapcare.comPowered by Ingram Micro | Presented by Myer Media at HIMSS26Key TakeawaysInfusion centers nationally see a 15% no-show rate, with some clinics as high as 30%, costing between $1,500 and $3,000 per day in lost chair timeWrapt Health's algorithm predicts no-shows three days in advance with 95% accuracy by pulling over 40 data points from EMR systemsPartnership with DocSpera provided instant connectivity to over 30 EMRs, dramatically cutting time to market and development costsOne Northern California clinic repurposed 30,000 appointments generating $15 million in value in a value-based care model60% of drugs in the FDA pipeline will be infusions, making chair and resource optimization more critical than everThe predictive algorithm is not limited to infusion — radiology, cardiology, and behavioral health are all on the roadmapYouTube Timeline00:00 — Introduction and welcome00:33 — How Wrapt Health started and the problem it was built to solve01:08 — How the no-show prediction algorithm works01:30 — The scheduling and interoperability challenge in infusion care02:25 — Why infusion scheduling is uniquely complex03:24 — How Wrapt Health built a 95% accurate algorithm using 40+ data points04:30 — How the DocSpera partnership changed the way Wrapt Health operates05:06 — Scaling to 500 infusion chairs in Northern California05:46 — What DocSpera integration means for infusion centers06:48 — Managing multiple stakeholders across operations, clinical, IT, and finance07:16 — The real cost of a missed infusion appointment08:23 — How three-day advance prediction allows smarter patient backfill09:02 — Why DocSpera's surgical scheduling experience translated to infusion09:36 — Real-world interoperability results and the $15 million impact10:49 — 60% of FDA pipeline drugs are infusions — why this matters now11:14 — Advice for early-stage healthcare companies navigating complex integrations12:02 — What's next for Wrapt Health and DocSpera

Empty infusion chairs. Patients are waiting weeks for chemotherapy. A 15% national no-show rate that costs clinics thousands of dollars a day. In this episode of Health Reimagined, Jon Myer sits down with Elizabeth from Wrapt Health to talk about how a predictive algorithm, the right integration partner, and a smarter approach to scheduling are transforming infusion centers across the country.Elizabeth shares how Wrapt Health built a platform that predicts no-shows three days in advance with 95% accuracy, how their partnership with DocSpera helped them connect to over 30 EMRs without rebuilding from scratch, and what it means to move from a reactive alert device to a fully connected care infrastructure.If you work in infusion care, healthcare operations, or health IT, this one is worth your time.Learn more about Wrapt Health at wrapcare.comPowered by Ingram Micro | Presented by Myer Media at HIMSS26Key TakeawaysInfusion centers nationally see a 15% no-show rate, with some clinics as high as 30%, costing between $1,500 and $3,000 per day in lost chair timeWrapt Health's algorithm predicts no-shows three days in advance with 95% accuracy by pulling over 40 data points from EMR systemsPartnership with DocSpera provided instant connectivity to over 30 EMRs, dramatically cutting time to market and development costsOne Northern California clinic repurposed 30,000 appointments generating $15 million in value in a value-based care model60% of drugs in the FDA pipeline will be infusions, making chair and resource optimization more critical than everThe predictive algorithm is not limited to infusion — radiology, cardiology, and behavioral health are all on the roadmapYouTube Timeline00:00 — Introduction and welcome00:33 — How Wrapt Health started and the problem it was built to solve01:08 — How the no-show prediction algorithm works01:30 — The scheduling and interoperability challenge in infusion care02:25 — Why infusion scheduling is uniquely complex03:24 — How Wrapt Health built a 95% accurate algorithm using 40+ data points04:30 — How the DocSpera partnership changed the way Wrapt Health operates05:06 — Scaling to 500 infusion chairs in Northern California05:46 — What DocSpera integration means for infusion centers06:48 — Managing multiple stakeholders across operations, clinical, IT, and finance07:16 — The real cost of a missed infusion appointment08:23 — How three-day advance prediction allows smarter patient backfill09:02 — Why DocSpera's surgical scheduling experience translated to infusion09:36 — Real-world interoperability results and the $15 million impact10:49 — 60% of FDA pipeline drugs are infusions — why this matters now11:14 — Advice for early-stage healthcare companies navigating complex integrations12:02 — What's next for Wrapt Health and DocSpera

Cyberattacks on healthcare organizations aren't slowing down — and the question is no longer if you'll be attacked, but how fast you can stop it.In this episode of Health Reimagined, host Jon Myer (Myer Media, powered by Ingram Micro) sits down with Herb from Arctic Wolf to break down what the healthcare threat landscape really looks like today, why even small hospitals are targets, and how AI-powered security operations are changing the game.From managing sprawling, dynamic asset environments to leveraging agentic AI inside the SOC, Herb shares what it actually takes to harden a healthcare organization's security posture — and why just alerting customers to incidents is no longer enough.

Today is Monday, March 23, 2026. Welcome to In Case You Missed It, our weekly five-minute rundown of important channel news stories that might have flown under the radar last week. This episode of In Case You Missed It is brought to you by ESET Canada. ESET's Women in Cybersecurity Scholarship is now open for 2026, with three $5,000 awards available to women pursuing careers in cybersecurity. Applications close April 8. Learn more and apply. On this episode: Bell Canada bets big on AI in Saskatchewan. Bell Canada and the Government of Saskatchewan announced a 300-megawatt AI data center outside Regina — Canada’s largest purpose-built facility, projected to generate up to $12 billion in economic value for the province. Cerebras Systems and CoreWeave are signed on as anchor tenants. For the Canadian channel, the downstream opportunities in connectivity, edge infrastructure, and AI professional services are worth watching, as is the data sovereignty angle of keeping AI compute on Canadian soil. The Globe and Mail’s take on what this signals about Bell’s broader AI strategy. WBM Technologies says buy your RAM now. WBM’s March IT Procurement Update is the most useful thing a Canadian partner has published this month. Every vendor category is listed as constrained. HPE has seen a 24-30% list price increase in March alone. Fortinet is implementing monthly 10% price increases. HP is coming with another 10%+ increase April 1. WBM’s recommendation: buy the RAM and storage you need for the lifetime of the system. Nature magazine is calling it “RAMmageddon.” AWS brings AI agents to partner selling. At its Global Partner Summit, AWS announced AI-powered sales agents in Partner Central, built on Amazon Bedrock AgentCore. Partners can upload meeting notes, auto-update opportunity records, check funding eligibility, and generate draft MAP funding requests. AWS reports 15% higher win rates and 44% faster close times from its solution matching engine. Another signal that vendors are using AI to fix the administrivia of partner selling. Exabeam launches new MSSP commercial framework. Exabeam expanded its APEX Partner Program with two new licensing models for MSSPs: a single pooled multi-tenant option and a federated subscription model. For partners building or scaling MSSP practices, it’s designed to offer more flexibility in packaging and pricing Exabeam’s SIEM and analytics platform. This week on In The Channel: Canadian MSPs plan the lowest pay increases of any region, and that might not be a bad thing (Tuesday) Most MSP contracts wouldn’t survive a courtroom — here’s where to start fixing that (Wednesday) Cisco Canada sees a “perfect storm” driving multi-year infrastructure refresh (Thursday) From NetSuite President’s Club to grain-to-bottle whisky in the Eastern Townships — our first Life After the Channel episode (Friday) Read Full Transcript Welcome to In Case You Missed It from ChannelBuzz.ca. I’m Robert Dutt, editor of ChannelBuzz.ca. Today is Monday, March 23rd, 2026. Let’s get your week started right. This week’s In Case You Missed It is brought to you by ESET Canada. ESET’s Women in Cybersecurity Scholarship is now open for 2026, with three $5,000 awards available to women pursuing careers in cybersecurity. Applications close April 8th. Learn more and apply at eset.com/ca. ESET – protecting progress. The biggest Canadian tech infrastructure story in a while landed last week, and it didn’t come from Toronto or Montreal or Vancouver. Bell Canada announced a partnership with SaskTel and SaskPower to build a 300-megawatt AI data center outside Regina, Saskatchewan. The facility is projected to generate up to $12 billion in economic value for the province, and it’s being positioned as Canada’s largest purpose-built data center. The anchor tenants tell you where this is headed: Cerebras Systems and CoreWeave, two of the biggest names in AI compute infrastructure, are signed on. This isn’t a general-purpose facility — it’s built for the kind of GPU-dense, power-hungry workloads that AI training and inference demand. For the Canadian channel, there are a few things to watch. Local IT providers in Saskatchewan and Western Canada could see downstream opportunities in connectivity, edge infrastructure, and professional services around AI deployments. The data sovereignty angle is real — keeping AI compute on Canadian soil is increasingly a selling point with public sector and regulated-industry customers. And the scale of this investment signals that Canada is becoming a serious destination for AI infrastructure, not just a market that consumes AI services built somewhere else. If you’re quoting hardware right now, you need to see WBM Technologies’ March procurement update. It’s the most useful thing a Canadian partner has published this month, and the message is blunt: They're telling customers to buy the RAM and storage you need to support your systems for the lifetime of that system. Every single vendor category WBM tracks is now listed as constrained. HPE has seen a 24 to 30 percent list price increase in March alone, with quote validity down to just 14 days. Fortinet is implementing monthly 10 percent price increases. Dell expects further adjustments on March 30th. And HP is coming with another minimum 10 percent increase on April 1st. WBM is linking to Nature magazine, which is calling this “RAMmageddon.” If you’ve been following our coverage of the component shortage over the past few weeks, this is the same story, but it’s accelerating. We’ll have a link to the full WBM update in the show notes. It’s worth bookmarking. Two weeks ago on this podcast, we talked about Ingram Micro’s AgenTeq platform and the push to bring agentic AI into the distribution workflow. Now AWS is doing something similar inside Partner Central. At its Global Partner Summit, AWS announced AI-powered sales agents built on Amazon Bedrock AgentCore. Partners can upload meeting notes and have opportunity records auto-updated. The agent flags whether a deal qualifies for AWS funding programs like MAP and can generate draft funding requests pre-filled with deal details. AWS says partners using its solution matching engine are seeing 15 percent higher win rates and 44 percent faster close times. The pattern is becoming clear: vendors are using AI to fix the messy middle of partner selling — the admin, the quoting, the funding applications, the administrivia. Worth watching how quickly this becomes table stakes. And finally, Exabeam launched a new commercial framework for MSSPs last week, offering two licensing models: a single pooled multi-tenant option and a federated subscription model. The idea is to give managed security service providers more flexibility in how they package and price Exabeam’s SIEM and analytics platform for their customers. For partners building or scaling MSSP practices, it’s worth a look. We’ll have a link in the show notes. Those are some of the things we were paying attention to last week.  Big week ahead on In The Channel.  Peter Kujawa from ConnectWise’s Service Leadership practice on why Canadian MSPs are planning the lowest pay increases of any region — and why that might not be a bad thing.  Rob Scott from Monjur on why most MSP contracts wouldn’t survive a courtroom.  Cisco Canada on the perfect storm driving a multi-year infrastructure refresh.  And our very first Life After the Channel episode, with Martin McNicoll, who went from NetSuite President’s Club to making grain-to-bottle whisky in the Eastern Townships.  For ChannelBuzz.ca, I’m Robert Dutt. Have a great week, and I’ll see you in the channel.

Authorities pursue Black Basta. British authorities launch a new national service to fight fraud and cybercrime. LinkedIn private messages get infected with RATs. Researchers uncover a new malicious extension that intentionally crashes the browser. Ingram Micro discloses a ransomware-related data breach. A Jordanian man pleads guilty to selling stolen access to corporate networks. Business Breakdown. Tim Starks from CyberScoop discusses Sean Plankey's renomination to lead CISA.  Grave oversight in the funeral biz.  Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. CyberWire Guest Today we are joined by Tim Starks from CyberScoop as he is discussing Sean Plankey's renomination to lead CISA. You can use Tim's take on it here.   Selected Reading Police raid homes of alleged Black Basta hackers, hunt suspected Russian ringleader (The Record) UK launches landmark 'Report Fraud' service to tackle cybercrime and fraud (The Record) Linkedin Phishing Campaign Exploits Open-Source Pen Testing Tool to Compromise Business Execs (Infosecurity Magazine) Fake ad blocker extension crashes the browser for ClickFix attacks (Bleeping Computer) Ingram Micro reveals ransomware attack hit 42,000 people - here's how to find out more (TechRadar) Jordanian Man Pleads Fake ad blocker extension crashes the browser for ClickFix attacksGuilty to Selling Stolen Logins for 50 Companies (Hackread) CrowdStrike agrees to acquire SGNL for $740 million and Seraphic for $420 million. (N2K Pro) Exclusive: Funeral Industry Faces Security Gaps as Top Firms Lack Key Certifications (The Chosun Daily) Share your feedback. What do you think about CyberWire Daily? Please take a few minutes to share your thoughts with us by completing our brief listener survey. Thank you for helping us continue to improve our show. Want to hear your company in the show? N2K CyberWire helps you reach the industry's most influential leaders and operators, while building visibility, authority, and connectivity across the cybersecurity community. Learn more at sponsor.thecyberwire.com. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of DisrupTV, hosts Vala Afshar and R “Ray” Wang sit down with three leaders shaping the next era of AI, intelligence, and personal branding. Benji Hutchinson, CEO of Babel Street, breaks down the world of mission-grade risk intelligence—how it's used in national security, why dual-use AI matters, and why fewer than 30% of Fortune 2000 companies truly understand it. Mukund Gopalan, Global Chief Data Officer at Ingram Micro and AI150 executive, shares how the company is building an “AI factory” to industrialize intelligence, improve data quality, empower employees, and drive real business transformation. Goldie Chan, branding strategist and author of Personal Branding for Introverts, reveals why introverts have unique leadership superpowers and walks through her signature 5Cs framework for building an authentic and sustainable personal brand. If you're interested in AI, cybersecurity, enterprise transformation, or modern leadership, this is an episode you won't want to miss.

From aspiring fine artist to co-founding a groundbreaking media company and advising Fortune 500s, Cynthia Nelson's journey is one of resilience, reinvention, and relentless curiosity. With more than 25 years leading at the intersection of capital, innovation, and culture, Cynthia has proven herself a powerhouse in entrepreneurship and growth strategy.Her story begins in the unlikeliest of places: a receptionist desk at a computer repair shop in the mid-80s. From there, she witnessed the tech industry's birth, climbed the ranks at Ingram Micro, and navigated the turbulence of early startups, including a devastating betrayal by a business partner. But rather than stepping back, she leaned into every challenge, becoming one of the few Latina women to raise $15 million in private equity and ultimately selling her company Todobebé after a decade of pioneering media, parenting content, and cultural storytelling.Cynthia shares the pivotal lessons that fueled her success, from the importance of listening deeply to your customers, to the courage of saying “yes” to unfamiliar challenges, to the discipline of surrounding yourself with advisors who tell you the hard truths. She reminds us that entrepreneurship is not just about scaling fast, but about staying grounded in what people actually need, not just what founders imagine.Her reflections stretch beyond business into the deeper realities of being a woman in leadership: the sacrifices, the biases, and the double standards that continue to shape the funding landscape. Yet Cynthia's approach is one of fierce generosity, mentoring other women, championing female investors, and encouraging founders to build smarter, more sustainable businesses.This is a story of grit, creativity, and impact, and a masterclass in building with purpose. Tune in to hear Cynthia Nelson's remarkable journey and her wisdom for the next generation of women entrepreneurs.Chapters 

SEASON: 5 EPISODE: 32Episode Overview:Welcome back to the Becoming Preferred podcast, the show dedicated to helping you achieve more and reach your highest potential. Today, we have an incredible guest who is going to challenge everything you think you know about success and productivity.In our fast-paced world, we're taught that being busy is a badge of honor, but what if that very belief is holding you back from your true potential? Our guest is here to show us a new way. Peggy Sullivan is a renowned keynote speaker, author, and researcher who has dedicated her life to helping individuals and Fortune 500 companies break free from the "hustle culture."As a self-proclaimed "busyness addict in recovery," Peggy has developed a transformative, research-backed methodology called the "Busy Busting Framework," which she outlines in her latest book, Beyond Busyness: How to Achieve More with Less. Get ready to rethink your approach to work and life, as Peggy shares her powerful insights on how to achieve peak performance without sacrificing your well-being or happiness. Join me now for my conversation with Peggy Sullivan.Guest Bio: Peggy Sullivan is a renowned keynote speaker, author, researcher, and expert in the field of overcoming busyness and achieving peak performance. With years of extensive research and a transformative methodology, Peggy has helped individuals and organizations unlock their true potential without compromising well-being or happiness. Her research-backed framework has been successfully implemented by numerous individuals, teams, and Fortune 500 companies, including Google, Bank of America, Blue Cross BlueShield, and Ingram Micro.Driven by her mission to shift the narrative from busy to fulfilled, Peggy is dedicated to empowering individuals and businesses to prioritize meaning and happiness over the Huscle Culture. In her latest book, "Beyond Busyness: How to Achieve More with Less," she teaches her signature Busy Busting Framework, a practical three-step methodology that has already benefited thousands, guiding them away from the busy treadmill and towards a life filled with intention, fulfillment, and remarkable outcomes.Resource Links:Website: https://www.peggysullivanspeaker.com/Product Link: https://www.amazon.com/Beyond-Busyness-Achieve-Doing-Less%EF%BB%BF/dp/B0DGMPZTBG Insight Gold Timestamps: 01:23 I think you wrote your book, Achieve More by Doing Less. Break Free From the Busyness Trap, for me03:22 I had four wake up calls05:55 My dad and his family escaped the Holocaust07:44 I knew I had a problem, but I didn't know what the solution was09:10 We identified 25, what we call busy habits, low value activities09:53 Whenever you're trying to change an addictive behavior, you have to replace it with dopamine11:04 An interesting concept that you introduced was the concept of time poverty11:44 We forget about how busyness impacts our colleagues, our friends, our workers, our families13:52 And there are so many "times sucks"15:20 It takes the average person 23 minutes to reclaim the mental state that they were in17:52 I researched over 12,000 people to understand what values equate to quality of life19:35 How do we get our mojo working in the right direction?20:20 Being in customer service is a really hard job22:07 I believe that values are very universal25:01 In 2023 you came out and created the busy report28:07 It takes daily...

“We were a small fish in a big pond. Now we can focus on our niche and what we're good at.” – Chris Robinson, Director of Sales, Vault CPS At Navigate 25, Doug Green, Publisher of Technology Reseller News, sat down with Chris Robinson, Director of Sales at Vault CPS, to discuss the launch of a new brand built on decades of expertise. Formerly part of Ingram Micro under names such as NetXUSA and CSS, Vault CPS (Vault Communication and Payment Solutions) is now operating as an independent company specializing in hardware lifecycle fulfillment, provisioning, configuration, and payment solutions. Robinson explained that Vault CPS serves large enterprises, service providers, MSPs, and payment processors with critical behind-the-scenes services—such as device configuration, key injection, and software loads—that ensure seamless communication and payment experiences. With one of the industry's most extensive key libraries, Vault CPS delivers value by managing the complex touch points others avoid. The decision to debut the brand at Navigate reflects the company's longstanding role in enabling service providers through platforms like Broadsoft and Metaswitch. Robinson praised Alianza's forward-looking vision, noting that the event emphasized ecosystem thinking—solutions that extend beyond endpoints to include the full technology stack. Vault CPS carries forward the systems, people, and expertise from its Ingram Micro heritage but now has the freedom to sharpen its focus on customer needs. “It's an exciting time,” Robinson said. “We can take all of that legacy knowledge and build a brand for the future.” Learn more about Vault CPS at www.netxusa.com.

What if the key to unlocking peak performance is not pushing harder but mastering the art of mental focus and well-being? I traveled to LA to be at Mastery Labs to unlock the secrets of high performance with Michael Gervais, a renowned expert in mindfulness and psychology. This is our annual Holiday episode of Ultimate Guide to Partnering and my gift to you, our amazing listeners, followers, and community. Michael shares how mental training can revolutionize personal and professional approaches to challenges, from his roots in elite sports to shaping corporate cultures. He explores the pivotal moments that sparked his passion, revealing how psychological skills like confidence and focus can be trained to thrive in any environment. This episode highlights actionable strategies for balancing well-being with ambition, applying insights from sports to business, and using mindfulness to direct focus effectively. With stories ranging from surfing competitions to Microsoft's cultural transformation under Satya Nadella, Michael offers a holistic perspective on performance psychology and sustainable success. Thank you for supporting Ultimate Partner and the Ultimate Guide to Partnering Podcast. Please tell your friends, subscribe, and leave us up to a 5-star Review, as it helps us get more amazing guests.

Chris and Hector break down the ransomware attack on Ingram Micro, exposing how a missing MFA on a VPN led to a massive breach. They also dig into the Department of Defense's new CMMC rules and sound off on Microsoft's $30 charge for Windows 10 security updates. Join our new Patreon! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.patreon.com/c/hackerandthefed⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Send HATF your questions at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠questions@hackerandthefed.com

998: How are executives creating value from AI investment? In this Technovation episode, we feature a panel from our most recent Metis Strategy Summit where Metis Strategy's Chris Davis moderates a panel on how companies can unlock real value from their investment in AI with AMD CIO Hasmukh Ranjan, Palantir CIO Jim Siders, and Ingram Micro CTO Dham Pathervellai. The panel shares bold strategies for AI adoption, including AMD's “Four A's” maturity model, Palantir's mandate to scale lean with high impact, and Ingram Micro's marketplace revolution powered by GenAI. With an emphasis on data ownership, productivity KPIs, and shifting product development mindsets, this conversation offers a playbook for turning AI talk into measurable impact. Key themes include: AMD's assist-to-autonomous AI framework and data-centric strategy Palantir's edge IT model and shift to generalist engineering teams Ingram Micro's GenAI integration and “Come as you are” partner model Rethinking productivity, talent models, and data governance for AI scale

When Ingram Micro Got TestedSanjib Sahoo, President of Ingram Micro's Global Platform Group, was already preparing to lead under pressure—long before the headlines.Before the headlines.Before the cyberattack.Before the world was watching…When we recorded this conversation, none of us knew what was coming. But what Sanjib shared then feels even more powerful now.You'll hear the bold transformation he's driving inside a $48B tech giant that touches nearly 90% of the world's population—and the personal transformation leaders must go through to meet the moment.“Doubt isn't the enemy,” he told me. “It's often the proof you're doing something meaningful.”He doesn't interpret fear as a sign to back down—but a signal you're on the right track...And when the pressure hits, how do you stay grounded—especially when everyone's watching to see if you'll crack or lead?This isn't a crisis interview.It's a real, unfiltered look at what leadership actually takes—when everything's on the line.Recorded before the headlines.Proven after.

Segment 1: Interview with Monzy Merza - There is a Right and Wrong Way to use AI in the SOC In the rush to score AI funding dollars, a lot of startups build a basic wrapper around existing generative AI services like those offered by OpenAI and Anthropic. As a result, these services are expensive, and don't satisfy many security operations teams' privacy requirements. This is just the tip of the iceberg when discussing the challenges of using AI to aid the SOC. In this interview, we'll dive into the challenge of finding security vendors that care about security, the need for transparency in products, the evolving shared responsibility model, and other topics related to solving security operations challenges. Segment 2: Topic Segment - How much AI is too much AI? In the past few weeks, I've talked to several startup founders who are running into buyers that aren't allowed to purchase their products, even though they want them and prefer them over the competition. Why? No AI and they're not allowed to buy. Segment 3: News Segment Finally, in the enterprise security news, We cover the latest funding The Trustwave saga comes to a positive end Android 16 could help you evade law enforcement Microsoft is kicking 3rd party AV out of the kernel Giving AI some personality (and honesty) Log4shell canaries reveal password weirdness Denmark gives citizens copyright to their own faces to fight AI McDonald's has an AI whoopsie Ingram Micro has a ransomware whoopsie Drama in the trailer lock industry All that and more, on this episode of Enterprise Security Weekly. Visit https://www.securityweekly.com/esw for all the latest episodes! Show Notes: https://securityweekly.com/esw-415

Columbia University has recently suffered a significant data breach, compromising the personal information of 1.8 million individuals, including social security numbers and financial aid details. The hacker, motivated by political opposition to affirmative action policies, claims to have stolen 460 gigabytes of sensitive data. This incident is part of a troubling trend of politically motivated cyber attacks targeting higher education institutions, particularly following the Supreme Court's decision to bar affirmative action practices in 2023. The limited media coverage of this breach raises concerns about data security and the integrity of academic institutions.In a related development, malware detection has surged by 171% in the first quarter of 2025, according to a report from WatchGuard Technologies. This increase highlights the growing sophistication of cyber threats that are outpacing traditional defenses. The report indicates a staggering 712% rise in new malware threats on endpoints, with the LSASS dumper identified as a leading threat. This trend underscores the need for organizations, especially universities and small businesses, to recognize the escalating risks and adapt their security strategies accordingly.Huntress has announced a collaboration with Microsoft to enhance cybersecurity for businesses, integrating its enterprise-grade solutions with Microsoft environments. This partnership aims to provide essential protections for endpoints and identities, allowing organizations to respond more effectively to cyber threats. Meanwhile, Microsoft is discontinuing the use of its Authenticator app for password storage, prompting users to transition to alternative solutions. This shift emphasizes the need for users to rethink their credential management strategies in light of evolving security practices.The podcast also touches on the implications of recent incidents involving major IT service providers, such as Ingram Micro's ransomware attack, which has raised concerns about vendor trust and supply chain fragility. As vendors face scrutiny following security breaches, the erosion of trust in their products becomes a significant issue for managed service providers (MSPs). Additionally, the discussion includes emerging concepts in artificial intelligence, such as context engineering, and the growing prevalence of AI note-takers in meetings, which raises questions about the balance between technological efficiency and human interaction in the workplace. Four things to know today 00:00 Columbia Breach and Malware Surge Show Why Compliance Alone Fails in Today's Threat Landscape04:19 Huntress and Microsoft Join Forces to Bring Enterprise-Grade Security to SMBs and MSPs07:18 Palo Alto Networks Denies Involvement in Ingram Micro Ransomware Attack08:53 MCP's Universal Plugin Model Could Transform MSP Integration and Governance This is the Business of Tech.    Supported by: https://mspradio.com/engage/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Register for FREE Infosec Webcasts, Anti-casts & Summits – https://poweredbybhis.com00:00 - PreShow Banter™ — Pre Stream Appropriate03:39 - N. Korean Remote Workers are at it Again! – BHIS - Talkin' Bout [infosec] News 2025-07-0705:41 - Story # 1: Fortune 500 Cyber Spending Pays Off: Large Enterprise Risk Falls 33% Despite Rising Threats20:01 - Story # 2: Jasper Sleet: North Korean remote IT workers' evolving tactics to infiltrate organizations25:49 - Story # 2b: Engineer caught juggling multiple startup jobs is a cautionary tale of ‘extreme' hustle culture, experts say34:47 - Story # 3: Taking SHELLTER: a commercial evasion framework abused in- the- wild42:15 - Story # 3b: Statement Regarding Recent Misuse of Shellter Elite and Elastic Security Labs' Handling46:58 - Story # 4: Ingram Micro outage caused by SafePay ransomware attack49:45 - Story # 5: Germany asks Google, Apple to remove DeepSeek AI from app stores53:13 - Story # 6: This Call of Duty game just hit Xbox Game Pass, but it's infested with RCE hackers — I'd take cover and avoid playing until there's a fix

Managed service providers (MSPs) are currently facing unprecedented pressure from clients regarding cybersecurity, with a significant increase in expectations for MSPs to manage their cybersecurity infrastructure. A recent survey revealed that 84% of MSPs report their clients now expect them to handle cybersecurity end-to-end, a notable rise from 65% the previous year. This shift comes as MSPs themselves are under increased scrutiny, with 77% reporting heightened oversight of their security practices. The growing concern over emerging threats, particularly those related to artificial intelligence, has further complicated the landscape, as MSPs find themselves caught between rising client demands and a lack of accountability from cybersecurity vendors.In a related development, a fraudulent impersonator has been using artificial intelligence to mimic the voice and writing style of U.S. Secretary of State Marco Rubio, successfully contacting several high-level officials to manipulate them for sensitive information. This incident highlights the vulnerabilities in secure communication channels and the ease with which attackers can exploit lax data security among government officials. The FBI has issued warnings about ongoing malicious messaging campaigns that utilize AI-generated voice messaging, emphasizing the need for enhanced verification protocols in executive communications.Additionally, attackers have been exploiting Microsoft 365's direct send feature to launch phishing attacks, impacting over 70 organizations. This method allows attackers to send emails that appear to come from legitimate internal addresses, bypassing traditional security measures. Research indicates that conventional phishing awareness training is largely ineffective, with many employees failing to recognize phishing attempts even after training. The study suggests a shift towards interactive training methods, which have proven more effective in reducing the likelihood of falling victim to such scams.Ingram Micro has begun restoring customer ordering capabilities following a ransomware attack that temporarily disabled its systems, but the company's lack of communication during the crisis has raised concerns among partners. The incident serves as a case study in breach communication, highlighting the importance of transparency and effective communication in maintaining trust. Meanwhile, Kaseya has expanded its community investment with the Technology Marketing Toolkit, aimed at enhancing resources for MSPs. However, questions remain about the potential cultural clash and the impact on the independence of the Toolkit's offerings within Kaseya's larger ecosystem. Four things to know today 00:00 MSPs Face Rising Cybersecurity Pressure as Clients Demand Full Protection and Vendors Sidestep Shared Risk04:25 AI Deepfake Impersonates Secretary of State in Sophisticated Attack, Exposing Risks for Executive Security09:17 Ingram Micro Begins System Restoration After Ransomware Attack, But Silence Frustrates12:07 Robin Robins Sells Technology Marketing Toolkit; Joins Kaseya as Strategic Advisor This is the Business of Tech.    Supported by:  https://getnerdio.com/nerdio-manager-for-msp/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Ingram Micro suffers a ransomware attack by the SafePay gang. Spanish police dismantle a large-scale investment fraud ring. The SatanLock ransomware group says it is shutting down. Brazilian police arrest a man accused of stealing over $100 million from the country's banking system. Qantas confirms contact from a “potential cybercriminal” following its recent customer data breach. The XWorm RAT evolves to better evade detection. Cybercriminals ramp up fraudulent domains ahead of Amazon Prime day. Apple sues a former engineer allegedly stealing confidential data. Our guest is Rob Allen, Chief Product Officer at Threat Locker, discussing why 'Default Deny' could be the Antidote to Security Fatigue. AI image editing blurs the evidence.  Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. CyberWire Guest On our Industry Voices segment, we are joined by Rob Allen, Chief Product Officer at Threat Locker, discussing From Noise to Control: Why 'Default Deny' Is the Antidote to Security Fatigue. If you want to hear more from Rob or Threat Locker, you can listen to them here. Selected Reading Ingram Micro outage caused by SafePay ransomware attack (Bleeping Computer) Police dismantles investment fraud ring stealing €10 million (Bleeping Computer) SatanLock Ransomware Ends Operations, Says Stolen Data Will Be Leaked (Hackread) Police in Brazil Arrest a Suspect Over $100M Banking Hack (SecurityWeek) Qantas Contacted by Potential Cybercriminal Following Data Breach (Infosecurity Magazine) Arbor Associates reports data breach exposing patient information (Beyond Machines) XWorm RAT Deploys New Stagers and Loaders to Bypass Defenses (GB Hackers) Amazon Prime Day 2025: Deals Await, But So Do the Cyber Criminals (Check Point) Apple Accuses Ex-Engineer Of Stealing Vision Pro Secrets, Silently Accepting Job At Snap Inc., And Covering His Tracks By Wiping Data From Work Laptop (WCCF TECH) Cops Use ChatGPT to Edit Drugs Bust Photo, Goes Horribly Wrong (PetaPixel) Audience Survey Complete our annual audience survey before August 31. Want to hear your company in the show? You too can reach the most influential leaders and operators in the industry. Here's our media kit. Contact us at cyberwire@n2k.com to request more info. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices

Beyond Busyness: How to Achieve More by Doing Less by Peggy Sullivan Amazon.com Peggysullivanspeaker.com “Too many people have fallen into the busy cycle that Peggy so accurately and honestly portrays. This book is the wakeup call you need to get back to living.” — Seth Godin, author of The Song of Significance FINALIST FOR THE 2024 BOOK EXCELLENCE AWARD FOR WOMEN'S HEALTH Busy is not better. Break the cycle of “just getting stuff done.” If you're feeling unfulfilled at the end of each day because you are busy but never seem to have time for what truly matters (a phenomenon called time poverty), you're not alone. As a recovering “busyness addict,” corporate performance expert Peggy Sullivan's struggle with the cycle of burnout and anxiety—leading to divorce, two totaled cars, a heart attack, and even accidentally eating cat food—led her on a quest for life outside busy . . . a sweet spot where productivity, happiness, and self-care can coexist. Her search led her to create a transformative framework for taking back control of your time and your life that has helped individuals, entrepreneurs, nonprofits, small businesses, and Fortune 500 companies such as Google, Bank of America, and Blue Cross Blue Shield get their employees off the busy treadmill and align their time and work with what's truly important. Grounded in deep research, including the results of a first-of-its-kind 2023 Busy Report, her three-step Busy-Busting Process has been proven to eliminate unintentional busyness, ignite the power of happiness, and unlock a more meaningful life. Beyond Busyness provides a simple, data-backed, and actionable approach to balancing peak performance, self-care, and happiness without sacrificing one for the other. About the author Peggy is a keynote speaker, author, consultant, and trusted researcher. Through her work, she has discovered why busyness is so detrimental to our productivity, health and happiness. Now she's bringing her proven solution for escaping the busyness trap to keynote stages around the world with her signature blend of humor, heart, and honesty. She is on a mission to help individuals and businesses move above the damaging false belief that “busy” always equates to success. With her help, people and organizations are unlocking peak performance, improving self-care, and finding true happiness, without sacrificing one for the other. Peggy has presented for small teams as well as Fortune 500 companies like Google, Bank of America, Blue Cross BlueShield, and Ingram Micro. In her forthcoming book “Beyond Busyness: How to Achieve More by Doing Less,” Peggy outlines her signature three-step "Busy Busting" methodology that is actionable, effective and has already helped thousands of people get off the busy treadmill to live the life they were meant to live.