Podcasts about dental practice

Dr. Kuba and Bethany dig in to an all-important topic – patient communication. In this episode, Dr. Kuba shares a recent restaurant experience and how the communication was off throughout the entire meal. Ultimately, she felt like she was treated like she was an idiot. She began to wonder how often patients feel like idiots in our office. She and Bethany discuss the value of good listening to ensure that smooth and respectful communication can occur. 

In this episode of The Level Up Podcast w/ Paul Alex, we sit down with Dr. Alex Planes—an inspiring entrepreneur who turned humble beginnings and massive adversity into a thriving multi–eight-figure dental empire. From moving to the Dominican Republic at 21 with no clear path, to battling financial stress, rejection, and even discrimination, Dr. Planes never let setbacks define him. Instead, he built a blueprint for growth—scaling practices from $300K to $2.5M in record time. You'll hear how Alex: Used vision boards, mindset, and resilience to overcome self-doubt and tough circumstances. Invested in professional development and team training to multiply revenue tenfold. Applied marketing strategies—direct mail, SEO, and social media—to drive massive patient growth. Transitioned from dentist to consultant, helping others build their own dental empires. Whether you're a dentist, entrepreneur, or simply chasing growth in your own life, this conversation is packed with lessons on faith, focus, and execution.

Does billing in our practice feel like pulling teeth?!  For most practices, it's the #1 source of lost revenue and endless headaches. In this episode, we break down the hidden billing mistakes that leak profits from your pocket.  We reveal how to take control of your insurance verification, claim denials, and coding systems.Discover practical strategies to:Eliminate costly billing errorsStreamline insurance verificationPrevent claim denials before they happenUnlock faster payments and stronger cash flowIf your dental practice is tired of chasing payments, this episode will show you how to protect your bottom line and finally get paid what you deserve.Review us

Are you leaving money on the table in your dental practice? In this episode, we pull back the curtain on dental billing problems that silently crush profits. From sloppy insurance verification to endless claim denials.You'll hear how to:Spot and stop hidden revenue leaksUse proven dental coding tips to maximize collectionsStreamline your billing systems to improve cash flowTake control of your practice's revenue cycle once and for allIf you're tired of billing headaches and lost revenue, this conversation will show you how to transform frustration into steady cash flow! Review us

The Bulletproof Dental Podcast Episode 407 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION In this episode of the Bulletproof Dental Practice Podcast,  Craig and Peter celebrate Craig's birthday while delving into the importance of team dynamics and relationships in the dental business. They discuss the common misconceptions about needing the right team to succeed and emphasize that great people are created through effective leadership. The conversation explores the challenges of managing a dental practice, the significance of time and freedom, and the realities of selling a practice to a DSO. They provide pragmatic steps for overwhelmed dentists looking to improve their business and work-life balance.  TAKEAWAYS The importance of celebrating milestones in life and business. Great people in business are created, not just found. Building strong relationships is key to business success. Leadership growth is crucial for organizational success. Managing the urgent versus the quiet important tasks is essential. More money does not equate to more freedom. Understanding the value of time is critical for dentists. The DSO model can be misleading for practice owners. Creating a business that works for you is vital for long-term success. Pragmatic steps can help overwhelmed dentists regain control of their practices. Maximizing productivity can be achieved with a three-day work week. Clarity in goals is essential for success. Reverse engineering helps in creating actionable plans. Effective communication aligns the team with the vision. Delegation empowers team members and fosters growth. Dentists need to adopt a business mindset for freedom. Clarity reduces confusion and enhances team performance. Your dental license is a valuable asset for business. CHAPTERS 00:00 Celebrating Milestones: Craig's Birthday Episode 01:05 The Importance of Team Dynamics in Dentistry 03:15 Building Relationships: The Key to Business Success 06:40 Navigating the Challenges of Business Management 10:09 Understanding the Value of Time and Freedom 12:34 The Evolution of a Dentist's Career 14:03 The DSO Dilemma: Selling Your Practice 17:05 The Financial Realities of Selling a Dental Practice 18:50 Pragmatic Steps for Overwhelmed Dentists 21:15 Creating a Business That Works for You 25:00 Maximizing Productivity: The Three-Day Work Week 27:59 Clarity and Reverse Engineering Your Goals 28:56 Communicating Vision: Aligning Your Team 31:57 Working on Your Business: Strategy and Innovation 36:02 The Importance of Clarity in Leadership 39:58 Delegation: Empowering Your Team for Growth 43:57 Creating a Business Mindset in Dentistry  

On today's episode, Dr. Mark Costes welcomes Jane Levy, co-founder and CEO of Plan Forward, for a powerful conversation on how dental membership plans can help practices take control of their revenue and reduce dependence on underperforming insurance plans. Jane shares her unique path from Wall Street investor to dental tech entrepreneur, including her pivotal encounters at Henry Schein and Jarvis Analytics.  She breaks down the structure and strategy behind successful membership plans, explains why they outperform traditional discount models, and offers insight into the potential for recurring revenue and increased treatment acceptance. From onboarding and team training to PMS integration and marketing strategies, Jane outlines how Plan Forward helps practices convert more uninsured patients while improving care access and boosting profitability. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.planforward.io https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

What if you could dramatically improve your dental practice without working harder or longer hours? The secret lies in understanding the butterfly effect – how small, strategic changes create massive ripple effects throughout your practice.Most dentists make the same critical mistake: believing that increased production requires more patients, more procedures, or more associates. They chase these "big wins" while overlooking dozens of small levers hiding in plain sight – levers that could multiply profitability with minimal effort.Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

The Best Dental Marketing Podcast, powered by Dentainment, delivers cutting-edge strategies to help dental practices attract more new patients and grow in today's competitive digital landscape. In this episode, we explore the importance of embracing offline marketing strategies alongside digital initiatives by actively participating in community events, networking, and engaging with local organizations like the Chamber of Commerce. We emphasize taking a hybrid, multi-channel approach—combining online efforts with personal outreach, team networking, branded apparel, and direct engagement—to strengthen community presence and generate new referrals for Dental Practices.

In this episode of The Patient First Podcast, Founder of Dua Good Job Parul Dua Makkar, BSc, DDS, FACd joins me to share her story and discuss how dentists can prioritize patient wellness to the financial benefit of their practices. Oral cancer screenings—and the difficult conversations that accompany them—are a vital yet easily overlooked part of dentistry. Dr. Makkar has drawn on painful personal loss to develop the educational resources dental practices need to train their teams to render the holistic care patients need. I'm Dr. Bryan Laskin—author, dentist, entrepreneur, advocate for patient autonomy and engineer of solutions that blend patient wellness with practice wellness. Explore Dr. Parul Dua Makkar's oral cancer courses: DuaGoodJob.com   Follow Dr. Makkar on Instagram: @DuaGoodJob 

September can be slow in the dental field. In fact, many practice owners refer to it as “Suck-tember.” In this episode, Dr. Kuba and Bethany discuss the September slowdown in her practice. Should a practice owner send employees home? Dr. Kuba and Bethany discuss how and when she decides to send employees home. As practice owners, it is important to have a slow-time game plan to ensure that the practice bounces back quickly. Previous Episodes Worth Revisiting: Sucktember Task List – Making a Sucky Month ProfitableLow Cost Marketing Strategies

Today, we're zeroing in on something that often gets overlooked until it's too late: Standard Operating Procedures, or SOPs. Whether it's training new team members, navigating a vacation or unexpected sick leave, or simply making sure tasks get done the right way every time, SOPs are the foundation of a stable, resilient practice. Our guest is Sherrie Busby, a certified dental assistant, sought after speaker and expert on creating and maintaining SOPs in the dental practice.

Are you spending too much time in the operatory without realizing it? What if shaving minutes off your procedures didn't just increase production but also improved patient satisfaction, reduced stress, and helped your associates level up faster? That's exactly what we're diving into in this episode of the Raving Patients Podcast. I'm joined by Dr. Aaron Nicholas—a practicing dentist, international speaker, faculty member with Dental Success Companies, and the founder of Monday Morning Dentistry. With over 37 years of clinical experience, Aaron has mastered the art of turning complex, time-consuming procedures into streamlined systems that can be applied the very next day in your practice. What You'll Learn in This Episode Why efficiency doesn't mean cutting corners Dr. Nicholas explains how you can maintain—or even raise—your clinical quality while dramatically reducing appointment times. The power of recording yourself A surprisingly effective tool for uncovering inefficiencies in your clinical and communication habits. Time benchmarks for key procedures How long should a crown prep and buildup really take? Dr. Nicholas breaks down realistic ranges for both new and experienced practitioners. Training associates the right way Why “letting them figure it out” is a costly mistake, and how to implement systems that get them efficient, faster. Hygiene checks without constant interruptions Learn Aaron's strategy for handling multiple hygienists while protecting your focused chair time. Anesthesia done smarter From Gal-Gates blocks to intraosseous injections, discover how to get patients numb faster and keep them comfortable throughout. Mindset shifts that matter How to view efficiency not as rushing, but as creating smoother systems that benefit your team, your patients, and your bottom line. — Key Takeaways 00:25 Introduction and Event Announcement 01:30 Meet Dr. Aaron Nicholas 03:50 Improving Efficiency in Dental Practices 05:37 Identifying Inefficiencies in Practice 09:40 Balancing Efficiency and Quality 11:30 Maximizing Productivity and Profitability 15:20 Training Associates for Efficiency 18:39 Optimizing Hygiene Practices 20:17 Mindset Shift in Dentistry 21:07 Training for Efficiency 23:04 Comprehensive Approach to Dental Procedures 26:50 Enhancing Anesthesia Techniques 29:53 The Importance of Patient Comfort 30:50 Lightning Round Insights   — Connect with Dr. Aaron Website: mondaymorningdentistry.com Email: anicholasdds@gmail.com Phone: 410-207-3527   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

The Best Dental Marketing Podcast, powered by Dentainment, delivers cutting-edge strategies to help dental practices attract more new patients and grow in today's competitive digital landscape. In this episode, we explore how dental practices can grow by offering payment plans, specifically Buy Now, Pay Later (BNPL) platforms. We evaluate Cherry's strong customer service, robust marketing resources for offices, higher approval rates, reduced merchant fees, and how implementing such financing options can boost Patient conversions and overall Dental Practice efficiency.

Bryton Nield is co-founder and CEO of Dentist Partner Pros, the industry-leading associate doctor recruiting and retention firm. Since forming Dentist Partner Pros with dental consulting veteran Bob Spiel, Bryton has been featured on some of your favorite dental podcasts, discussing building high-performing teams and partnerships, as well as strategies for ending the industry's 75% associate hiring failure rate. Dentist Partner Pros' innovative Hiring and Retention Systems are changing the way Dental Practices hire, onboard, lead, and build their dream teams. Bryton is passionate about helping dentists build more successful and less stressful private practices.Over the past decade, Bryton has been instrumental in building two startups into thriving, 7-figure businesses. His mission is now focused on transforming the Dental Industry's approach to hiring and retention.Learn more about Dentist Partner Pros: https://dentistpartnerpros.com/Learn more about AADOM: https://www.dentalmanagers.com/ 

The Best Dental Marketing Podcast, powered by Dentainment, delivers cutting-edge strategies to help dental practices attract more new patients and grow in today's competitive digital landscape. In this episode, we explore the surprising reality that Dental Practices often misunderstand why patients actually choose their office, with emergency dentistry frequently accounting for over 20% of new patient calls. We learn how analyzing patient intake data to understand true service demand percentages allows Practices to optimize their marketing strategy, website content, and conversion rates by prominently featuring the services that actually bring in the most patients.

In our new TL;DR series episode, Jake reads his article where he breaks down some essential steps dentists should take when preparing to sell their practice. From organizing financial statements and patient records to gathering staff documentation, lease agreements, and legal paperwork. He highlights how preparation not only streamlines the transition but also maximizes practice value. Tune in to learn how to set yourself up for a smooth and successful sale. Book a free consultation with a CFP® advisor who only works with dentists. Get an objective financial assessment and learn how Dentist Advisors can help you live your rich life.

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Did you know a single ransomware attack can cost a dental office six figures or shut it down entirely? A small dental practice is an ideal target for a cyberattack easy to overlook, often underprotected, and rich with valuable patient data. Teresa Pichay (returning guest!) and Katie Fox from the California Dental Association joined me for a scary session. They shared how hackers use phishing emails, malware, and AI-powered scams to break into dental systems, steal information, and demand high ransoms. Many in dentistry assume they're too small to attract hackers, but that very assumption makes them more vulnerable to hacking attempts. Personal devices, outdated software, and unsecured networks create easy entry points. Even if the breach occurs through a third-party vendor, the dental office is still held responsible. Without strong cybersecurity protocols, HIPAA compliance, and safeguards in place, practices risk data exposure on the dark web or deep web, legal trouble, and costly service disruptions. Cyber liability insurance can help but prevention through secured systems, trained staff, and regular risk assessments is the only reliable defense in an AI-driven threat landscape. Resources from the CDA: Resources from the CDA:  CDA_2025_Cyber_Safety_Checkup.pdf CDA_2025_Questions_Software_Vendor.pdf Want to see the source behind the discussion? Check out the articles below: Medical and Dental Groups Settle Class Action Data Breach Lawsuits Aspen Dental reaches $18.7M settlement in data tracking case Connect with Teresa and Katie  Email: Teresa.pichay@cda.org & security@cda.org  Resources at California Dental Association https://www.cda.org/ ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don't forget to check out my other podcast Chew on This - A Dental Podcast!    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt  

SummaryIn this episode of the Dental Flow Podcast, Benjamin Suggs shares four critical insights for dentists planning to start their own practice. He emphasizes the importance of location, targeting new patients, training front desk staff, and creating an exceptional patient experience. Each of these elements plays a vital role in the success and growth of a dental practice, and Suggs provides practical advice based on his extensive experience in the industry.TakeawaysLocation is critical for attracting new patients.Foot traffic in retail spaces can drive practice growth.Aim for 30 new patients per month for steady growth.Budget for marketing to reach new patient targets.Train front desk staff to convert calls into appointments.Exceptional patient experience leads to retention and referrals.Invest in training to improve conversion rates.Consider less competitive areas for practice location.Create a welcoming environment for patients.Focus on patient experience as a key differentiator.Chapters00:00 The Importance of Location in Dental Practice Startups05:40 Targeting New Patients: The Key to Growth08:50 Training Front Desk Staff for Success13:11 Creating an Exceptional Patient Experience Your Dental Marketing Growth Partner: Human Expertise Meets AI Precision. We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time. No long-term contracts. Our clients average a 5X return on investment. Personalized, non-corporate approach. 5-star reviewed. Incredibly easy to work with - your time commitment is minimal. Find us: Website: https://newpatientsflow.com Google: https://g.co/kgs/zqWTc5a Facebook: https://www.facebook.com/newpatientsflow Instagram: https://www.instagram.com/newpatientsflow/ Linkedin: https://www.linkedin.com/company/newpatientsflow

In this solo episode of the Savvy Dentist Podcast, Dr Jesse Green unpacks a crucial but often overlooked topic for practice owners - how to create, grow, and maximise business value in your dental business.Whether you plan to sell your practice one day or simply want to secure long-term wealth and resilience, building business value goes beyond day-to-day revenue. Jesse explores how to strengthen repeatable, sustainable earnings, manage risk, and ultimately build a dental practice that thrives well into the future.You'll discover practical strategies to plug profit leaks, de-risk your income streams, and grow with confidence so you can enjoy greater peace of mind and maximise the return on all the time, energy, and capital you've invested.In this episode:[02:00] The two ways practice owners are financially rewarded — income vs asset value[03:07] Why repeatable, sustainable earnings are the bedrock of enterprise value[05:16] Three revenue levers that compound growth in your practice[07:01] The trap of being the primary revenue generator (and how to shift gears)[09:42] Why key-person dependent services (like “All-on-4”) can reduce valuation[10:52] The importance of managing costs, cash flow, and waste to protect earnings[12:28] How predictable growth builds buyer confidence [14:44] Managing external vs controllable risks (and the biggest one you must address)[16:14] De-risking your practice from single point sensitivities [20:41] Why diversifying patient flow is critical for sovereignty in your business.Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Mid Roll Ad PM Masterclass 2025Click on the link below to find out more about the Practice Manager Masterclass here. PM-Masterclass Sept 25

The Best Dental Marketing Podcast, powered by Dentainment, delivers cutting-edge strategies to help dental practices attract more new patients and grow in today's competitive digital landscape. In this episode, we learn about the negative impact of having too many call-to-action (CTA) buttons in a Dental website's header, which creates decision fatigue and overwhelms potential patients, diminishing conversion rates. We explain how streamlining, reducing clutter, and providing a single compelling call-to-action in your header section will engender a significant increase in scheduling at your Dental Practice.

Struggling with last-minute cancellations and no-shows in your dental practice? In this Shared Practices Coaches Corner episode, Richard Low and Caitlin share proven scripts, cancellation policy strategies, and tips to train patients to respect your time. Whether you're considering broken appointment fees, patient deposits, or short-call lists, this episode delivers practical advice to protect your schedule and improve practice efficiency.

What if the secret to filling your practice with loyal patients isn't online; it's waiting right in your neighborhood? In today's episode, Michael sits down with Dr. Kapil Kella of Lakeshore Dental Studio to uncover the often-overlooked art of ground marketing. Dr. Kella takes us behind the scenes of his thriving practice's journey, sharing the step-by-step tactics that transformed casual community encounters into enduring relationships and business growth. From manning booths at bustling local gyms to connecting with neighbors at street festivals, Dr. Kella reveals how genuine face-to-face connections can outshine even the shiniest digital ads.But this episode isn't just about attracting new patients, it's about building authentic community roots and staying innovative in a competitive market. Alongside stories of street-level marketing wins, Dr. Kella introduces his latest project, Kaila, an AI tool poised to revolutionize dental note-taking. He also opens up about balancing professional drive with family life, sharing the role that supportive groups like Next Level Fathers play in his success. Whether you're launching a new practice or seeking a fresh approach to marketing, Dr. Kella's wisdom will inspire you to step outside your comfort zone and into your community.What You'll Learn in This Episode:Step-by-step ground marketing tactics for dental practices.How to choose and train the right team members for community events.Real-world examples of promotions that brought in new patients.Ways to connect with local gyms, festivals, and neighborhood businesses.Tips for building authentic relationships within your local community.The benefits and practicalities of ground marketing versus digital advertising.Strategies for maintaining work-life balance as a business owner.Actionable advice for new practices getting started with ground marketing.Tune in now to unlock powerful, proven strategies you can use to grow your practice, one handshake at a time!‍‍Learn More About the Ground Marketing Course Here:Website: thedentalmarketer.lpages.co/the-ground-marketing-course-open-enrollment‍Guest: Dr. Kapil KellaPractice Name: Lakeshore Dental StudioCheck out Kapil's Media:‍Website: lakeshoredentalstudio.comDr. Kella's AI Note-Taker "Kaila": hellokaila.comEmail: drkella@lakeshoredentalstudio.comDr. Richard Low's Instagram: instagram.com/dr.richard.low‍Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Love the Podcast? Let Us Know How We're Doing on Apple Podcasts!‍

 Welcome to SEASON FIVE!!! We kick this season off right with Dr. Jones! Dr. Kuba challenged him to think of some of his worst moments as a practice owner and some of the worst decisions he's made. So, as he always does – he delivers! He discusses a medical emergency situation, his worst employee, as well as major financial decisions he made completely solo. As he relives each of these “worst” scenarios, he finds silver lining in each of them. While all of the events discussed are negative, he encourages listeners to fight for the positive in all things. Previous Episodes Worth Revisiting: The “Surface Pressure” is Killing Me, Now What? An Interview with Bethany's Dad – Dr. Jones 

Got questions? Send Ericka a Text!Credentialing versus contracting - these terms are often used interchangeably in dental offices, but as Ericka Aguilar explains in this essential episode, they represent entirely different processes with significant implications for your practice's compliance and financial health.Credentialing is the verification process where insurance companies confirm a provider's qualifications, while contracting is the business agreement that follows, officially making a provider "in-network." Understanding this distinction is just the beginning of navigating the complex landscape of dental insurance billing.The episode delivers a stark warning about one of the most dangerous practices happening in dental offices today: billing under another provider's NPI when that provider didn't perform the treatment. This typically occurs when practices are waiting for a new associate to complete the credentialing process. What many don't realize is that this practice constitutes insurance fraud, violating state and federal regulations. With insurance companies now employing AI and aggressive auditing techniques, the risks of massive recoupments, civil penalties, and even criminal charges have never been higher.Erica also demystifies Locum Tenens arrangements, which provide a legitimate pathway for practices to maintain continuity of care when a provider is temporarily unavailable due to specific circumstances like maternity leave, disability, or death. However, these arrangements come with strict limitations that must be carefully followed to avoid compliance issues.Through real-world examples and practical advice, this episode equips dental professionals with the knowledge to protect their practices while maintaining ethical standards. Whether you're a practice owner, office manager, or dental biller, the insights shared will help you navigate the credentialing process correctly, understand when Locum Tenens is appropriate, and implement documentation practices that keep your practice on the right side of compliance. Visit dentalbillingdoneright.com to learn more about setting up proper credentialing SOPs and claim auditing for your practice. Join The Biller Acceleration Mentorship Wait List Here: (Only 5 Spots Left in 2025!!)https://linktr.ee/dental_billing_coachWould you like to set-up a billing consultation with Ericka? She would love the opportunity to discuss your billing questions and see how Fortune Billing Solutions may help you. Email Ericka:ericka@dentalbillingdoneright.comSchedule a call with Ericka: https://calendly.com/ericka-dentalbillingdoneright/30min Perio performance formula: (D4341+D4342+D4346+D4355+D4910)/(D4341+D4342+D4346+D4355+D4910+D1110) Delta Dental Locum Tenens Form: https://www1.deltadentalins.com/content/dam/ddins/en/pdf/dentists/locum-tenens-form.pdf

Get a free audit of your indemnity cover here >>> https://quote.allmedpro.co.uk/dental-indemnity-2025-new-proposal-dwi/———————————————————————Get your free verifiable CPD for this episode here >>> https://www.dentistswhoinvest.com/videos/what-to-do-when-you-sell-your-dental-practice-with-luke-hurley-and-anick-sharma———————————————————————Are you a dentist looking to grow your wealth? You can connect with Luke and Anick here: https://www.viderefinancial.com/investment-options-review———————————————————————The decision to sell your dental practice represents a pivotal moment that can shape the rest of your life—yet many dentists find themselves unprepared when that day arrives. In this comprehensive exploration, financial planning experts Luke Hurley and Anik Sharma reveal the critical strategies that can maximize your practice valuation while ensuring financial security throughout retirement.Far too often, practice owners focus solely on achieving the highest possible sale price without understanding their true "number"—the amount needed to sustain their desired lifestyle indefinitely. Through powerful financial modeling, we demonstrate how calculating your lifetime consumption needs can transform both your negotiation position and post-sale strategy. One revealing example shows how a seller remained deadlocked over a figure far higher than what financial planning revealed they actually needed to live comfortably for life.Beyond the numbers, we explore the emotional dimensions of practice transitions. Your identity may be deeply intertwined with your professional role, making the psychological adjustment as important as the financial one. For those considering earn-out arrangements, we discuss the unique challenges of answering to new owners while watching changes to the business you've built.———————————————————————Disclaimer: All content on this channel is for education purposes only and does not constitute an investment recommendation or individual financial advice. For that, you should speak to a regulated, independent professional. The value of investments and the income from them can go down as well as up, so you may get back less than you invest. The views expressed on this channel may no longer be current. The information provided is not a personal recommendation for any particular investment. Tax treatment depends on individual circumstances and all tax rules may change in the future. If you are unsure about the suitability of an investment, you should speak to a regulated, independent professional. Investment figures quoted refer to simulated past performance and that past performance is not a reliable indicator of future results/performance.Send us a text

The Best Dental Marketing Podcast, powered by Dentainment, delivers cutting-edge strategies to help dental practices attract more new patients and grow in today's competitive digital landscape. In this episode, we discuss the powerful impact of Patient education through video content in Dental Marketing, emphasizing how videos significantly improve message retention, reduce fear, and build trust with patients. We also cover practical types of videos to create, where to use them for maximum effect, and encourage Dental Practices to start simple with authentic, short videos to educate and convert patients effectively.
 


On today's episode, we bring you part two of Dr. Mark Costes' live presentation from Nashville at a Shine event, where he uncovers the immense pressures dentists face in practice ownership. From the isolation of clinical work to skyrocketing student debt and decision fatigue, Mark explains why fewer dentists are choosing ownership and how this impacts the future of the profession.   He breaks down the pros and cons of startups versus acquisitions, explores the growing influence of DSOs and private equity, and shares why building scalable practices is critical for long-term success. Mark also offers practical guidance for vendors and consultants to become invaluable partners to doctors navigating this complex landscape. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

The Best Dental Marketing Podcast, powered by Dentainment, delivers cutting-edge strategies to help dental practices attract more new patients and grow in today's competitive digital landscape. In this episode, we highlight the power of engaging with social media followers by sharing the success of a Dental office whose interactive and educational content drove increased patient leads, positive team morale, and vibrant online engagement. We encourage Dental Practices to tell their stories and view social platforms as opportunities to build brand personality and long-term success through valuable, conversation-driven content.  

On today's episode, we share part one of Dr. Mark Costes' live presentation from Nashville at a Shine event. Mark sets the stage with a behind-the-scenes look at the realities of dental practice ownership—massive student debt, declining ownership rates, and staggering burnout statistics.  He also shares financial benchmarks for dentists compared to physicians, insights into gender and generational trends in practice ownership, and why isolation is such a pervasive issue in the profession. Mark explains the challenges young dentists face as they start their careers and how vendors and partners can build meaningful, long-term relationships by truly understanding these pressures. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

The Best Dental Marketing Podcast, powered by Dentainment, delivers cutting-edge strategies to help dental practices attract more new patients and grow in today's competitive digital landscape. In this episode, we explore how to grow a Dental Practice by adding a "Refer a Friend" page to the practice website, emphasizing that referrals are the highest quality leads since they come from trusted recommendations. We provide practical implementation tips including keeping the page simple with a clear headline and basic form, promoting it through multiple channels like social media and front desk signage, and potentially offering incentives through randomized contests to encourage Patient referrals.  

Never underestimate the power of phone answering skills. The way a dental practice phone is answered can lead to a new patient appointment (or the lack of one). Good skills can lead to de-escalation of a frustrated patient and to the positive feeling of satisfaction while neutral or negative skills can unintentionally upset a patient or drive a patient away. Dr. Kuba and Bethany jump into this very important topic in today's episode. When is the last time that you considered the way in which your phones are answered? The impact of the phone is incredible, so listen closely! Previous Episodes Worth Revisiting: The Basics of Team Building  How to Tackle Uncomfortable Conversations with Employees 

Uninsured patients are afraid of the dentist. But it's not the pain they're scared of! They don't have coverage, and they're anxious about the cost. In this episode, Kirk Behrendt brings back Dave Monahan, founder and CEO of Kleer, to share how to remove this barrier and grow your collections by 182%. To learn the easier way to get patients through the door and accept treatment, listen to Episode 934 of The Best Practices Show!Learn More About Dave:Send Dave an email: dave@kleer.com Follow Kleer-Membersy on Instagram: https://www.instagram.com/clerri_officialLearn more about Kleer-Membersy's case studies: https://clerri.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT's BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT's BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT's To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 934: https://www.youtube.com/@actdental/videosMain Takeaways:Focus on getting existing patients to come in more often and accept needed treatment.Uninsured patients avoid dentists mostly due to lack of coverage and fear of cost.Patients with coverage, such as a membership plan, come in twice as much.Membership plans increase treatment presentation and acceptance.You will keep more of what you produce with a membership plan.Snippets:0:00 Introduction.1:56 Engage your existing patients.4:05 Coverage, defined.6:06 Kleer's case study data.11:09 Collections is the most important metric.12:58 Average discount percentages.14:59 Final thoughts.16:03 More about Kleer-Membersy.Dave Monahan Bio:Dave Monahan is the CEO of Kleer, an advanced, cloud-based platform that enables dentists to easily design and manage their own membership plan and offer it directly to their patients. Kleer is turn-key and free to implement. Their mission is simple: partner with dentists to increase the value of their practices by making dental care...

In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue discuss the challenges of hiring and retaining new employees in dental practices. They explore the reasons behind high turnover rates, the importance of effective onboarding, and creating a welcoming workplace culture. The conversation emphasizes the need for structured training plans and the impact of workplace bullying on employee retention. The hosts also highlight the financial costs associated with poor hiring practices and the significance of enhancing the candidate experience. Key Takeaways Stop blaming the applicant and look at your own processes Onboarding is crucial for employee retention A welcoming culture can significantly impact new hires The cost of hiring mistakes can be substantial Workplace bullying can drive new employees away Structured training plans are essential for new hires Communication during the hiring process is key Involve existing staff in the hiring process Always welcome potential candidates regardless of openings Evaluate your practices to improve employee satisfaction   Event Spotlight: Front Desk Pro – Las Vegas, NV – November 7 Join Sandy in Las Vegas for Front Desk Pro, a high energy, high impact training event designed to level up your front desk systems and skills. Special Listener Discount: Save $100 with code Secret Sauce (two words, both capitalized). Beautiful CAD CAM facility, just off the Strip with nearby affordable hotels. Episode Sponsors A big thank you to our show sponsors for helping bring Dental Drill Bits to you each week: Plan Forward – The membership plan experts helping practices boost revenue and patient loyalty. https://www.planforward.io/ Mango Voice – The smart, all in one business phone system designed for dental practices. https://mangovoice.com/ Identity Dental Marketing – Stand out, get noticed, and attract your ideal patients with custom marketing strategies. https://identitydental.com/

The Best Dental Marketing Podcast, powered by Dentainment, delivers cutting-edge strategies to help dental practices attract more new patients and grow in today's competitive digital landscape. In this episode, we explore how Dental Practices can boost conversions by drawing inspiration from the website design and marketing tactics of Four Sigmatic, particularly the effectiveness of their homepage header. We detail how to utilize clear value propositions, strong social proof, compelling calls to action, emotional and relatable imagery, and custom content in crafting dental websites that immediately establish trust and drive patient engagement.  

Great episode with Sianna Trudell as we talk about the evolution of her career from dental assistant, to hygienist, and now to business owner! Sianna is opening a practice in Canada and we talk a little about the differences between the Canadian and US hygienists, developing social media channels supporting the younger and next generation of professionals, launching a speaking career, and round it out with how it goes to open up a practice. Shout out to StudentRDH - Claire Jeong and Sianna's social media partner Kendra!   Resources: SiannaT2000@gmail.com https://www.instagram.com/dentaltoothy/ https://www.tiktok.com/@dentaltoothy  

Are you a "winger" flying by the seat of your pants, a "dabbler" drowning in information, or a "know-it-all" resistant to growth? In this insightful episode, hosts Casey Hiers and Jarrod Bridgeman break down the four distinct profiles of dental practice owners.Discover the characteristics of each type – from those who "wing it" with business management to the truly dedicated masters of their craft. Casey emphasizes the critical role of self-awareness, a strategic mindset, and a commitment to continual improvement in building a thriving practice.Interested in more info on how to: Earn More, Save More, and Retire EarlyUpcoming Tour Dates: Go to our EVENTS page for infoFacebook: Four Quadrants AdvisoryInstagram: @fourquadrantsadvisoryLinkedIn: Four Quadrants Advisory

In today's episode, Dr. Killeen shares a few of his go-to book recommendations for dentists who want to grow as leaders, business owners, and thinkers. Whether you're building systems, leading your team, or tightening up your finances, these books are practical, powerful, and easy to digest. Tune in to hear why The E-Myth Revisited, Extreme Ownership, The Five Dysfunctions of a Team, and Profit First should be on your shelf—and how just 10 pages a day can make a big impact.To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.

Team building events are an important part of building successful team members, but what do you do when team members fail to show up for these important and often costly events? Dr. Kuba shares a colleagues frustration when after careful planning for an expensive team building weekend, two team members bail with less than 24 hours-notice. In this episode, she and Bethany discuss the frustration of this scenario, but also discuss the solutions to it. In addition, they dig into why this may happen, and they have a special challenge to team members. Previous Episodes Worth Revisiting: The Basics of Team Building How to Tackle Uncomfortable Conversations with Employees 

In this episode, Dr. Killeen breaks down the true meaning of leadership in a dental office—it's not just about calling the shots. It's about presence, humility, and setting the tone every day. From taking ownership when things go sideways to casting a clear vision in morning huddles, leadership shows up in the small moments. Tune in to hear how a simple mindset shift and a little honest feedback can help you lead your team more effectively.To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.

In this episode of Dental Drill Bits, hosts Dana Salisbury and Sandy Pardue go beyond the surface of the interview process to reveal the deeper intentions that should guide your hiring conversations. Whether you are fresh out of dental school or a seasoned practice owner, this conversation will help you build a more intentional, compliant, and effective approach to interviewing. Sandy and Dana share real world examples, cautionary tales, and the subtle cues they watch for that a resume will never reveal. They cover how to avoid common pitfalls like skipping the interview entirely, how to keep interviews consistent and bias-free, and why you should think twice about hiring family or close friends without a proper process. You will learn how to set the right tone from the very first question, uncover hidden red flags, and balance gut instinct with consistent standards. And yes — the broccoli salad that Dana could not stop raving about makes an appearance. As promised, you can grab Sandy's go to Broccoli Salad Recipe here: https://www.spendwithpennies.com/broccoli-salad/. It is healthy, easy, and a hit with the whole family, even the kids.

On today's episode, we continue with part two of Dr. Mark Costes' in-depth conversation with Kyle Francis of Professional Transition Strategies. Kyle breaks down why recapitalizations have become more difficult for DSOs, how deal overhang and shifting market conditions are impacting valuations, and why understanding the right equity structure is crucial for dentists.   He also shares what makes a dental practice a “first-round draft pick” in the eyes of top DSOs, including the importance of EBITDA, geography, provider risk, and infrastructure. Kyle closes with key insights on how to time your transition and why it's essential to begin with the end in mind. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://professionaltransition.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

This week on the Mommy Dentists in Business Podcast, Dr. Grace Yum sits down with Jonathan Rat, CEO of Archy, to explore how AI is transforming dental practice management. If you've ever felt weighed down by staffing challenges, outdated software, or endless administrative headaches, this episode is for you! Episode highlights: How staffing shortages, inefficiencies, and outdated software inspired Archy The top pain points in dentistry today—and how Archy addresses them Practical AI tools that reduce admin burdens, streamline workflows, and boost patient trust Why gradual tech adoption matters and what switching to Archy looks like Ready to thrive as a dentist and a mom? Join a supportive community of like-minded professionals at Mommy Dentists in Business. Whether you're looking to grow your practice, find balance, or connect with others who understand your journey, MDIB is here to help. Visit mommydibs.com to learn more and become a part of this empowering network today!

Time is the one thing you can't buy back. Once it's gone, it's gone! In this episode, Kirk Behrendt brings back Mike Buckner, executive vice president of revenue at Pearl, to talk about AI and how it can help you and your team be more efficient in your practice. To learn how to free up time for the things that matter most, listen to Episode 930 of The Best Practices Show!Learn More About Mike:Send Mike an email: mike@hellopearl.com Follow Mike on Instagram: https://www.instagram.com/mikebucknerpearlLearn more about Pearl: https://www.hellopearl.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT's BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT's BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT's To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 930: https://www.youtube.com/@actdental/videosRead Buy Back Your Time by Dan Martell: https://www.buybackyourtime.comMain Takeaways:Almost 90% of the work offloaded to AI is accurate.Audit your time to determine which tasks drain you most.Offload the low-value or most draining tasks to technology.Replace the time you've bought back with higher value tasks.Appoint a team member to be the “AI expert” to help you integrate AI.Practices resistant to AI will be surpassed by practices that leverage it.Snippets:0:00 Introduction.0:34 Time is your most important commodity.2:47 The three-step process to offload what drains you.4:56 Benefits of using Pearl AI for office managers.8:50 Why Pearl AI is a better insurance verification solution.11:05 How Pearl AI helps you be efficient with your time.13:19 How accurate is Pearl AI?14:42 Does Pearl AI work with all software?15:15 Things you should know about AI.17:47 Final thoughts.19:36 More about Pearl AI.Mike Buckner...

If your practice's collections aren't where they should be, it might not be because of fewer patients—it could be because your revenue is trapped in insurance company limbo. The truth? Without a rock-solid revenue cycle management (RCM) process, you're leaving money on the table… and adding stress to your team. In this episode of the Raving Patients Podcast, I sit down with Shreyas Parab, co-founder and CEO of Daydream, to explore how AI can revolutionize dental billing without removing the human expertise that keeps claims moving. Shreyas shares his unique perspective—shaped by growing up in his mother's small Medicaid dental practice—on why dental billing is a hidden bottleneck for many offices and how automating key steps can unlock both revenue and time. We break down what “human-in-the-loop” AI really means, how to verify insurance more efficiently, and why complete transparency in billing services is non-negotiable for cash flow health. We also dig into the broader role of AI in dentistry—what's working now, where the technology still falls short, and the untapped opportunities that could transform patient communication and education in the near future. Shreyas provides real-world examples of practices that have recovered hundreds of thousands in aged receivables by combining AI-driven workflows with experienced billers, and why this hybrid approach outperforms both in-house teams and traditional billing agencies. Whether you're currently outsourcing, doing billing in-house, or simply curious about what's possible, this conversation will give you the tools to evaluate your RCM strategy and future-proof your practice against the growing complexity of insurance reimbursement. Here are the interesting stuff we talked about in this episode: Automating bottlenecks works best with expert oversight. Pure AI isn't ready to replace billers—but it can triple their efficiency. Transparency is key. If you can't see exactly what's happening with your claims, you can't fix revenue leaks. Growth magnifies billing challenges. Expanding operatories, adding associates, or buying a new practice will strain in-house billing unless processes scale. Patient communication is an untapped AI opportunity. Future tools could educate patients before appointments, improving case acceptance and freeing up clinical time.   Key Takeaways 00:43 Introduction and Event Announcement 02:23 Meet Shreyas Parab: The Vision Behind Daydream 04:30 The Journey from Dental Practice to AI Solutions 05:59 Understanding the Burden of Dental Billing 07:45 The Role of AI in Automating Dental Billing 10:00 Why Automation Over Software Tools? 13:00 Human-AI Collaboration in Dental Billing 14:33 Services Offered by Daydream 15:46 AI-Driven Processes in Dental Billing 17:47 Pain Points with Traditional Billing Agencies 21:12 Identifying Candidates for Daydream's Services 23:22 Exploring AI's Impact on the Dental Industry 24:00 The Future of AI in Dentistry 28:44 AI's Role in Patient Education and Communication 30:38 Limitations of AI in Dental Practices 33:06 Understanding AI's Writing Patterns 38:19 Innovative Marketing Strategies in Dental Practices   — Connect with Shreyas Learn more about Daydream and schedule a demo at daydream.dental.   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

The Bulletproof Dental Podcast Episode 404 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION: In this conversation, Peter Boulden and Craig discuss their reflections on a recent dental summit, emphasizing the importance of team alignment, community support, and leveraging AI in dental practices. They highlight the significance of masterminds and the Bulletproof Launch Pad concept, which aims to support dentists in their growth journey. The discussion also touches on the future of dentistry, the myth of being well-rounded, and the need for dentists to embrace change and growth.  TAKEAWAYS The recent summit was the best ever, with high attendance and energy. Team alignment is crucial for success in dentistry. Community support is essential for dentists to thrive. AI presents opportunities for efficiency in dental practices. Masterminds provide accountability and growth for dental professionals. The Bulletproof Launch Pad helps new dentists gain ownership and support. Dentistry is resistant to AI, making human capital vital. Being well-rounded is a myth; focus on your superpower. Dentists should get out of the way and empower their teams. Change and growth are necessary for a successful dental practice. CHAPTERS 00:00 Post-Summit Reflections 02:58 The Power of Team Alignment 05:44 The Importance of Community in Dentistry 08:31 Leveraging Human Capital in Dentistry 11:26 The Role of AI in Dentistry 14:10 The Future of Bulletproof Summit 18:02 The Summit Experience and Team Engagement 18:59 The Bulletproof Launch Pad Concept 22:00 Supporting Independent Dentists 23:36 Economies of Scale in Dental Practices 27:01 Embracing AI in Dentistry 29:25 The Importance of Community and Support 33:29 Finding Your Superpower in Dentistry   REFERENCES Bulletproof Summit Bulletproof Mastermind  

On today's episode, Dr. Mark Costes welcomes back Kyle Francis, founder and CEO of Professional Transition Strategies, for part one of a powerful interview. Kyle shares his journey into the world of dental mergers and acquisitions, how he built a company focused solely on seller-side representation, and why time can be a deal's biggest enemy.  He dives into the intricacies of practice valuations, the differences between individual-to-individual sales versus private equity-backed DSO sales, and the common misconceptions many owners have about liquidity and equity. Kyle also sheds light on how market competition has driven higher multiples and what makes some DSOs thrive while others fail. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://professionaltransition.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On July 4, President Trump signed the One Big Beautiful Bill Act (OBBBA), which contained many tax changes that will affect dentists. In this episode of The Art of Dental Finance and Management, Art visits with Don Watson, Partner and Director of Dental Practices at Eide Bailly, to discuss the provisions of this new legislation.Art and Don discuss topics including the Standard Deduction, new personal exemptions for seniors, the increase in the State and Local Tax (SALT) deduction, the Section 199A and State tax workaround rules, changes to the Child Tax Credit and Estate and Gift Tax exclusions, the repeal of many clean energy incentives, changes in the reporting of Form 1099 payments, and much more.Art and Don provide actionable advice on taking advantage of these new rules, suggesting that dentists work to legally reduce their incomes to avoid the phase-out rules included in these new laws. This episode is a must-listen for anyone who wants to cut their income tax bills for 2025 and beyond.

In this episode of The Social Dentist, Dr. Desiree Yazdan interviews Dr. Jaclyn on how coaching has helped grow her grow to a multiple 7 figure practice owner. Schedule a free consultation for Systems for a Million Dollar Dental Practice : www.dryazdancoaching.com/consult Email me: DrDYazdan@gmail.com Follow Dr. Yazdan on Instagram: (@DrYazdan) www.instagram.com/dryazdan and (@DrYazdanCoaching) www.Instagram.com/dryazdancoaching Learn how to work less and make more with this FREE video: www.dryazdancoaching.com/MDM www.DrYazdanCoaching.com

True leadership in dental practice means empowering your team through the right conversations rather than trying to be the answer person for everything. Mastering three key conversation types – vision, accountability, and problem-solving – can solve 95% of practice problems and prevent owner burnout.• Vision conversations connect daily tasks to meaningful patient outcomes and team benefits• Creating purpose helps team members understand their work impacts patients' overall health and quality of life• Accountability conversations establish clear expectations and maintain practice standards• "You will get what you tolerate" – addressing small issues prevents them from becoming destructive habits• Focus on specific behaviors rather than making assumptions about the person• Problem-solving conversations involve the team in finding solutions together• Collaborative approach increases buy-in and implementation success• Create psychological safety for team members to share ideas without fear• Recommended resources: "Start With Why" (Sinek), "Crucial Accountability," and "No Bullshit Leadership"• Don't wait for perfection – having these conversations consistently is more important than doing them perfectlyIf you want a practice where your team handles day-to-day management while you take time off, we have the experience to show you how to do it.Text us your feedback! (please note: we cannot respond through this channel)) Sign up for the life changing Hero Collective 12 month program 2025 starting in September. Go HereTake Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

As if last week's “Male vs. Female” episode was not enough, Dr. Kuba and Bethany go in even further on difficult topics. Bethany summarizes some upsetting details from a client's recent drama and discusses the specifics with Dr. Kuba. They both talk about the challenges of being equal to team members while also still having to be “boss.” When the balance gets out of whack, team members can rise up and challenge authority or develop unhealthy expectations of the practice owner. For gut-wrenching examples and dialogue, tune in! Previous Episodes Worth Revisiting: When a Rotten Apple (or Employee) Spoils the BunchWhen Employees Feel Entitled