eCom Logistics Podcast

 What You'll LearnHow DHL responded to USPS's $40B modernizationWhy DHL scrapped fixed automation in favor of flexibilityWhat “middle mile” scale looks like in actionWhy giving GMs shadow P&Ls boosted morale and resultsHow DHL realigns pricing and sales incentives to protect GPThe downstream risks of misjudging demand post-COVIDDHL's mindset shift: from prediction to adaptabilityHighlights[00:00] Who is Scott Ashbaugh?[04:00] USPS reform: pain, logic, and adaptation[07:30] Network design: why DHL embraced the pullback[10:30] DHL's middle mile moat[12:30] Warehouse automation: from fixed to flexible[18:00] Aligning ops, pricing, and sales strategy[23:00] Betting on customers: what DHL looks for[27:00] Pricing transparency as a competitive edge Quotes[00:05:08] “In an organization that big with that many stakeholders, you gotta take 10 steps forward knowing that you're gonna get beat up nine steps backward just to get one forward.” - Scott Ashbaugh:[00:13:04] “We got a crossbelt sorter… but it's a very fixed machine. You can't just unbolt it and move it.” Scott Ashbaugh:[00:21:24]: “They felt like they actually could control their fate. You really get to see the creativity of the folks in the field.” - Scott Ashbaugh[00:03:21] “When you can bring that empathy and that experience and that knowledge to the commercial side, it just resonates internally and externally tremendously.” - Dan Coll:About the GuestScott Ashbaugh is Chief Commercial Officer at DHL eCommerce Americas. With over 16 years of experience across operations, automation, and commercial strategy, Scott brings an insider's view into how DHL scales under pressure while staying agile.Links MentionedDHL eCommerceScott Ashbaugh | LinkedIn Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You'll LearnWhat “agility” actually means in global supply chainsHow Tapestry integrates AI into allocation and planningReal examples of ESG in manufacturing (clean water, solar power)Why craftsmanship can't be rushed—and why that mattersThe role of customer feedback in design and operationsStore vs. DC: how fulfillment strategy adapts for luxuryHow to marry finance discipline with operational innovationHighlights[00:00:00] What is an agile supply chain in 2025?[00:03:59] Leading with a global, on-the-ground perspective[00:05:00] From data to design: listening to Gen Z[00:14:05] Craftsmanship takes years, not months[00:21:08] How Tapestry embeds sustainability in sourcing[00:24:13] Fulfillment automation, unboxing, and store pickup[00:29:20] AI's role in cutting weeks off lead time[00:32:52] Final thoughts + where to follow VincentQuotes[00:00:00] “An agile supply chain is just a supply chain that's evolving with time. We need to be where customers are.” — Vincent Golebiowski[00:05:00] “We used to design for design. Now, in 2025, the customer is more demanding. We need to listen more to the customer.” — Vincent Golebiowski[00:14:49] “You cannot build craftsmanship in a few months. It takes years to build a handbag factory to deliver the quality we need.” — Vincent Golebiowski[00:23:00] “Our partner tanneries clean the water so it's even cleaner than what they were using. That makes me happy.” — Vincent GolebiowskiAbout the GuestVincent Golebiowski is SVP of Global Supply Chain Operations and CFO of Supply Chain at Tapestry, the global house of brands behind Coach, Kate Spade, and Stuart Weitzman. With prior leadership roles across L'Oréal and deep experience in Asia, Vincent brings a rare blend of financial rigor and supply chain fluency to leading resilient, customer-driven, and sustainable global operations.https://www.linkedin.com/company/tapestryinc/https://www.tapestry.comhttps://www.linkedin.com/in/vincentgolebiowski/  Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You'll Learn Why energy intensity is a smarter metric than efficiencyHow one site saved $3M by predicting utility peaksWhat most people get wrong about sustainability and profitabilityWhy digital twins fail in logistics—and how to fix themHow real-time WMS and energy data must integrateThe impact of automation on energy and throughputHow to reframe “everything as a unit of energy”Highlights[00:01:34] Jason's journey from electrician to energy AI founder[00:05:18] How predictive models saved $3M at a cold chain site[00:08:00] Why energy intensity matters more than efficiency[00:10:18] The problem with fragmented warehouse tech[00:14:00] Blast freezing, throughput, and energy ROI[00:26:34] Sustainability without saying the wordQuotes[00:06:00] “We've saved that site about $3 million. It's around $50,000 a month of savings if they can miss that utility grid peak.” — Jason Massey[00:14:00] “If I can blast freeze chicken in half the time, I can therefore blast freeze more chicken with the same level of energy.” — Jason Massey[00:26:34] “In a utopia world, you wouldn't even be using the term sustainability. It would just be, this is how you do good business.” — Jason Massey[00:08:00] “Everything is a unit of energy—whether it's manual labor or something else, there's energy being consumed.” — Jason MasseyAbout the GuestJason Massey is the CEO and co-founder of Ndustrial, a company helping industrial and logistics operators slash energy costs and carbon intensity using AI. He's worked across venture capital, clean energy, and industrial manufacturing—and now builds tools that drive measurable results in warehousing, cold storage, and 3PL networks.Links MentionedNdustrial: https://ndustrial.ioJason on LinkedIn: https://www.linkedin.com/in/jasonmassey/  Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You'll Learn:Why orchestration platforms are the future of 3PLs, and how they outperform legacy WMS systems.The real ROI of small automation solutions for 3PLs with low upfront costs.How to evaluate fulfillment tech and avoid costly pilot mistakes.What the Greenfield vs. Brownfield debate means for your automation strategy.Why incremental scaling is the best approach for implementing automation in 3PLs.How AI and robotics are transforming the supply chain and fulfillment operations.Key takeaways from Promat and other industry conferences on next-gen warehouse tech. Highlights: [00:00:00] – Introduction to the episode & guest introductions[00:06:13] – The evolution of decision-making with AI[00:10:30] – Why orchestration-first is replacing WMS in modern warehouses[00:13:52] – Evaluating fulfillment tech and avoiding common pitfalls[00:18:10] – The ROI of small-scale automation for 3PLs[00:30:00] – Greenfield vs. Brownfield for automation—where should you start?[00:34:32] – Closing thoughts on smart scaling and what's next for 3PLsQuotes: [00:06:39] “So I can spend 10%, 15% of my time compiling, and theoretically 80% of my time thinking. And that's going to be a game changer for us as an industry.” — Will O'Donnell[00:10:56] “The warehouse of the future is automation, robots, and an orchestrator. Not just a WMS.” — Erhan Musaoglu[00:19:18] “Innovation happens when you remove constraints. And a lot of constraints are self-imposed.” — Will O'Donnell[00:27:00] “Don't underestimate the simple solutions that are usually the best.” — Marv Cunningham  About the Guests: Will O'Donnell — Global Head of Corporate Development at Prologis & Managing Partner of Prologis Ventures. Will leads investment into emerging supply chain tech with a macro lens on real estate and fulfillment convergence. https://www.linkedin.com/in/will-odonnell-553aa0a/Marv Cunningham — Global Head of Operations, Essentials at Prologis. Formerly of Amazon and GXO, Marv brings deep operational expertise and a track record of warehouse optimization at scale. https://www.linkedin.com/in/marvcunningham/Erhan Musaoglu — CEO of Logiwa. A serial WMS builder, Erhan now focuses on orchestration-first fulfillment software that integrates robotics, AI, and warehouse logic. https://www.linkedin.com/in/erhanmusaoglu/ Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You'll Learn:Why legacy OMS architectures struggle in modern fulfillmentHow orchestration is different from integration—and why it mattersThe real reason Amazon can keep its delivery promisesWhy EDI still dominates $33T in global trade—and what to do about itWhat composability looks like in warehousing vs. commerceHow AI is shifting the scale-up model for logistics operationsThe strategic gap between system connectivity and execution logictech. Highlights:[00:03:48] – What's broken in traditional OMS architecture[00:06:10] – The orchestration gap and delivery promises[00:08:11] – Why logistics hasn't adopted composability[00:13:46] – $33T and the enduring power of EDI[00:20:34] – AI-native ops and the future of lean scale[00:23:30] – What Pippen reveals about agent-based orchestrationQuotes:[00:05:10]: “Legacy order management systems are applications sitting on top of a database… they demand to be the system of record.” – Kelly[00:06:57]: “The true game changer is when you combine with the iPaaS… I know what an order actually means. It's not just a translation. That changes so much of your business.” – Ninaad[00:09:52]: “The fundamental problem: consumers are buying on more and more channels.” – Mo[00:21:22]: “Building a $10 million ARR business with just a few people is now possible with AI.” – NinaadAbout the Guests: Mo Afshar is the Co-Founder and CEO of Pipe17, a logistics orchestration platform that helps brands and 3PLs connect and automate fulfillment workflows. LinkedIn Kelly Goetsch is the COO of Pipe17 and formerly Chief Strategy Officer at commercetools and Co-Founder of the MACH Alliance. LinkedInPipe 17 LinkedInThose interested in learning more about Pipe17 or seeing a demo can visit this link https://pipe17.com/book-a-demo/  Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

Join host Harshida as she dives into supply chain technology and logistics innovation with Jason Murray, Co-Founder and CEO of Shipium. With 19 years at Amazon, where he played a key role in building Amazon Prime and Subscribe & Save, Jason shares how data, automation, and a customer-first mindset transformed Amazon's supply chain—and how similar principles can help businesses of all sizes compete. Learn how logistics leaders can adopt an Amazonian approach to predictive analytics, operational efficiency, and scalable fulfillment solutions to stay ahead in today's fast-moving eCommerce landscape.What You'll LearnAmazon's Logistics Playbook – Lessons from Jason's time leading Amazon's fulfillment and supply chain optimization teams.Scaling with Data Science – Why predictive analytics and machine learning are game-changers for fulfillment efficiency.Automation vs. Human Expertise – Striking the right balance between AI-driven logistics and people-powered problem-solving.Product-Market Fit for Startups – Hard-earned lessons from building Shipium and helping 3PLs and brands compete.The Future of eCommerce Logistics – Trends shaping fulfillment, including B2B supply chains, on-demand logistics, and deep customer insights.Highlights[00:01:00] – Jason's 19-year Amazon journey: From fulfillment systems to leading Amazon Prime's logistics strategy.[00:03:30] – How Amazon's supply chain turned logistics into a competitive advantage with machine learning and predictive analytics.[00:07:45] – The challenge of bringing Amazon-level logistics to 3PLs, retailers, and brands—and why most are still “fighting with sticks and stones.”[00:12:30] – Finding product-market fit as a startup: Jason's lessons on iterating, adapting, and learning from customer feedback.[00:18:00] – The next frontier in supply chain tech: Using data to optimize fulfillment, increase speed, and reduce costs at scale.Quotes[00:03:00] "Amazon's tech divide was massive. The rest of the industry was competing with sticks and rocks, while Amazon had F-16s and drones." – Jason Murray[00:10:30] "It's not about making companies 'like Amazon'—it's about applying Amazon's approach: start with the customer, use data, and automate at scale." – Jason Murray[00:12:45] "Finding product-market fit is about brutal honesty. You have to ask: Why did we lose this deal? What's missing? No excuses." – Jason Murray[00:19:00] "The future of logistics is about turning everything into a math problem. Data will drive the next wave of supply chain innovation." – Jason MurrayAbout the GuestJason Murray is the Co-Founder & CEO of Shipium, a company revolutionizing supply chain technology for eCommerce and retail. Before launching Shipium, Jason spent 19 years at Amazon, where he helped build Amazon Prime, Subscribe & Save, and Amazon's predictive logistics systems. His expertise in data-driven decision-making, automation, and supply chain optimization is helping 3PLs and retailers compete at an enterprise level. Connect with Jason on LinkedInLearn more about Shipium Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and support sustainability. She also opens up about her journey from scaling Stuart Delivery to $400M in revenue to launching Relay, navigating fundraising challenges, and embracing AI-driven logistics.This episode is packed with insights on rethinking traditional delivery networks, leveraging data for real-time optimization, and building a more flexible, scalable, and cost-efficient logistics model.What You'll Learn✅ Turning the Last Mile into the Last 100 Meters – How hyperlocal pit stops create faster, cheaper, and greener deliveries.✅ The Power of Data in Logistics – Relay collects 1,600+ data points per shipment to drive efficiency and optimize delivery routes in real-time.✅ Revolutionizing Urban vs. Suburban Delivery – Why urban logistics is more challenging than suburban delivery, despite higher density.✅ Fundraising & Scaling a Logistics Startup – Lessons from navigating investor skepticism and securing a $35M Series A.✅ The Future of AI & Automation in Logistics – How AI can reduce inefficiencies, optimize fleet management, and reshape the logistics workforce. Episode Highlights

Episode SummaryJoin host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company's remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fast-moving beauty industry. From shifting fulfillment strategies to embracing data-driven decision-making, this episode is packed with valuable lessons for logistics and operations leaders navigating digital transformation.What You'll LearnPivoting to Digital-First: How Luminess transitioned from TV-driven sales to a modern eCommerce model.Choosing the Right 3PL Partner: Key factors that influenced Luminess' decision to outsource fulfillment.Balancing Tech & Operations: How investing in the right tech stack enabled growth and efficiency.Overcoming Logistics Challenges: Insights on tackling supply chain disruptions, delivery speed expectations, and inventory management.The Power of Data & Curiosity: Why staying data-driven and open to new solutions is crucial for operations leaders.Highlights

What You'll LearnCurating World-Class Content: How Manifest Vegas designs an agenda tailored to supply chain leaders' needs.Balancing Innovation & Practicality: Ensuring valuable insights while avoiding product pitches.Lessons from Startups: What established logistics players can learn from agile newcomers.Future of Manifest: How the event is evolving with new themes like cold chain logistics and sustainability.Highlights[00:01:00] – The year-long planning process behind Manifest Vegas and how industry insights shape the agenda.[00:04:15] – How AI and geopolitical trends influenced the 2024 event's focus.[00:07:00] – Striking the right balance between educational content and sponsor participation.[00:11:15] – The growing importance of visibility and sustainability in supply chain decision-making.[00:16:45] – Cold chain logistics: a new frontier for Manifest 2025.Quotes[00:03:00] “We're people-led. We first look at the individuals we want to showcase, and then the topics naturally follow.” – Tanzil Uddin[00:05:30] “75% of Manifest attendees list relevant and actionable content as their primary reason for attending.” – Harshida[00:08:15] “Understanding your customer market is key. It's not about offering a solution to everything, but addressing the specific challenges.” – Tanzil Uddin[00:15:00] “We took attendee feedback and expanded beyond logistics to cover inventory, demand planning, and sustainability.” – Tanzil UddinAbout the GuestTanzil Uddin is the Senior Vice President of Production at Manifest Vegas, one of the logistics industry's most influential events. With years of experience curating content that addresses the evolving needs of supply chain leaders, Tanzil's work focuses on fostering collaboration between shippers, startups, and investors. His expertise ensures that Manifest remains at the forefront of supply chain innovation and strategy.Connect with Tanzil on LinkedIn: Tanzil UddinLearn more about Manifest Vegas: manifestvegas.comRegister now and secure a $200 discount: https://ManifestVegas.com/Join/E-Com-Logistics-Podcast Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You'll LearnData-Driven Decisions: How to transform raw data into actionable insights for customer success.Sustainability in Action: Prologis' science-based goals and their roadmap to net-zero emissions.Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals.Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs.Customer-Centric Leadership: Building trust and collaboration through meaningful partnerships.Highlights[00:00:23] – Scott Marshall reflects on a career rooted in customer-centricity and operational excellence.[00:05:45] – Prologis' approach to deploying $100M weekly and staying agile amidst global scale.[00:11:45] – The transformative power of data aggregation and AI in understanding customer needs.[00:16:30] – The 4% real estate decision that influences 50% of customer operational costs.[00:22:15] – Preparing for drone deliveries: what logistics leaders should anticipate.Quotes[00:00:00] “The more data I can get from these interactions and then use AI… I can paint a picture of what's next.” – Scott Marshall[00:05:45] “We deploy $100M of capital every Monday. Staying agile and customer-focused is key.” – Harshida Acharya[00:08:30] “If you take care of your team, they're going to take care of your customers.” – Scott Marshall[00:17:15] “We aim to add columns to the spreadsheet that our competitors simply can't match.” – Scott MarshallAbout the GuestScott Marshall serves as the Chief Customer Officer at Prologis, the world's largest developer of logistics real estate. With a career spanning private development, institutional leadership, and service-side experience, Scott brings unparalleled expertise in integrating customer intelligence with innovative logistics solutions. Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

Episode SummaryJoin Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into optimizing processes, selecting the right tools, and building scalable operations—all while maintaining a focus on simplicity and resilience. What You'll LearnRadical Simplification: Why less complexity in operations leads to better scalability and efficiency.Process-First Approach: Prioritizing process and technology before hiring for lasting operational success.Evaluating Technology Investments: The power of iterative, cost-effective tech adoption.Crisis Management: Think like a firefighter to tackle peak season challenges and unforeseen disruptions.Future of AI in Logistics: Unlocking potential with demand planning and consumer insights.Highlights[00:01:00] – Michael's journey from bankruptcy to profitability at Misen.[00:03:00] – The critical role of switching 3PL partners in driving operational profitability.[00:05:00] – Process, technology, and people: Why this sequence matters for rebuilding operations.[00:09:00] – Leveraging SaaS tools to automate demand planning and supply chain communications.[00:13:00] – Firefighter thinking: A structured approach to peak season challenges.Quotes[00:03:00] “Operations should work at 50% or 500% of your goals. If it doesn't, you're doing it wrong.” – Michael Mahoney[00:05:00] “Process, then technology, then people—get the foundations right before hiring.” – Michael Mahoney[00:13:00] “Simplify. Fewer tools, fewer things to break, and fewer processes mean faster execution.” – Michael Mahoney[00:14:00] “Think like a firefighter—calmly scope the issue, set deadlines, and avoid overreacting.” – Michael MahoneyAbout the GuestMichael Mahoney is the CEO of Misen, a company specializing in high-quality cookware and kitchen tools. With a deep background in logistics, operations, and organizational turnarounds, Michael has successfully guided Misen from bankruptcy to a thriving business. His process-first philosophy and strategic use of technology make his insights invaluable for logistics leaders.Connect with Michael on LinkedIn and explore Misen's innovative cookware at Misen.com Unlock the Future of Logistics at CartCon 2025Want to stay ahead in logistics and e-commerce? CartCon 2025 is your chance to dive into the latest innovations, connect with industry experts, and discover solutions that will drive your operations forward. As a proud media partner, we invite you to join us at this game-changing event.Ready to transform your logistics? Pre-register now: https://cart.com/preregister2025  Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You'll LearnThe Birth of Formula E: How Alberto turned a vision for an electric racing championship into reality.Sustainability at the Core: Strategies that make Formula E a global leader in carbon-neutral events.Tech Transfer: How innovations from Formula E are influencing everyday electric vehicles.Logistical Feats: Behind the scenes of moving 300 tons of equipment across continents sustainably.Breaking Barriers in Motorsport: Formula E's approach to inclusivity, affordability, and talent-first driver recruitment.Highlights[00:05:00] – The bold idea of creating a net-zero electric racing championship.[00:17:00] – Logistics of racing in 33 cities: moving 300 tons of equipment with a reduced carbon footprint.[00:25:00] – How Formula E's battery transport protocols influenced global EV logistics regulations.[00:31:00] – Formula E's unique all-weather tires: sustainable, efficient, and performance-ready.[00:36:00] – Formula E's commitment to talent-first recruitment and cost caps in motorsports.Quotes[00:03:00] – “Sometimes you need to be persistent and follow your dreams.” – Alberto Longo[00:13:00] – “Formula E is not just a sport, it's a platform for education and innovation in sustainability.” – Alberto Longo[00:25:00] – “Efficiency is our commitment to the world. Every year, we do bigger events with fewer emissions.” – Alberto Longo[00:37:00] – “Talent should be the gateway to motorsports, not wealth. We're changing that with Formula E.” – Alberto LongoAbout the GuestAlberto Longo is the Co-founder and Chief Championship Officer of Formula E, a revolutionary all-electric motorsport. With a background in finance and law, Alberto transitioned into motorsports with a vision to make racing sustainable, inclusive, and innovative. His leadership has transformed Formula E into the fourth largest motorsport globally, with a profound impact on electric vehicle technology and urban mobility. Connect with Alberto Longo on LinkedInExplore Formula E: Formula E Official Website Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

Join hosts Harshida and Ninaad as they explore 3PL growth strategies with Peter Davis, VP and GM at WSI. Discover how WSI has growth 500% in four years without debt, using strategic acquisitions and a people-centered approach. This episode is packed with practical insights to help logistics leaders build resilient, adaptable operations while balancing technology with a strong team culture.What You'll LearnDebt-Free Growth: Expand logistics capacity without taking on debt.People-First Leadership: Build a cohesive team culture with empathy and strong values.Strategic Acquisitions: Insights for choosing acquisitions that add technological value.Tech & Human Balance: Integrate automation and AI without losing the human touch.Operational Resilience: Key principles for navigating change in the supply chain.Highlights[00:01:00] – WSI's 500% growth journey without debt[00:13:00] – Acquisitions for tech enhancements, including Shipping Tree[00:17:00] – Integrating acquisitions with a people-first approach[00:27:00] – Adapting to specialization and versatility in 3PL[00:44:00] – Using AI for demand forecasting and operational efficiencyQuotes[00:03:00] “You quickly realize that people at all levels bring incredible value. Empathy is crucial to leading in logistics.” – Peter Davis[00:10:00] “Spend time on the floor with your team—not just observing processes but connecting with the people.” –  Ninaad Acharya[00:17:00] Peter Davis: “Listening is the first step to successfully integrating a new team after an acquisition.” – Peter Davis[00:33:00] “If you're disregarding culture and team, you're missing the heart of the business.” – Peter DavisAbout the GuestPeter Davis is the VP and General Manager of Fulfillment & Chemical at WSI, a logistics leader focused on sustainable, customer-centered growth. With a background in private equity M&A and legal strategy, Peter offers a unique perspective on scaling 3PL operations. His leadership emphasizes a long-term, strategic approach that combines operational excellence with a commitment to a strong team culture.Connect with Peter on LinkedInLearn More about WSI   Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

Chris Sultemeier is an Operating Partner at NewRoad Capital Partners. Chris has over 30 years of experience in leadership and supply chain operations. Chris served as President & CEO of Walmart Transportation and EVP of Logistics at Walmart, where he was responsible for over-the-road trucking, global shipping and warehousing. In his time at Walmart, Chris developed an extensive network of industry executives across transportation, third-party warehouse distribution and fulfillment and retail companies. In 2007, he was awarded the prestigious Sam M. Walton Entrepreneur of the Year Award on Sustainability. Chris currently serves on the Board of Directors for Duke Realty and Logistics Innovation Technologies. Chris holds a BS in Mechanical Engineering from the U.S. Military Academy at West Point. He was an Army Airborne Ranger and received his professional engineering license in Civil Engineering.HIGHLIGHTS[00:04:00] - Scaling Walmart's logistics network from $20 billion to $500 billion.[00:17:00] - The role of AI and sustainability in transforming supply chain operations.[00:22:00] - Key leadership strategies for navigating supply chain growth and innovation.[00:28:00] - Doubling fleet efficiency through sustainable logistics initiatives.[00:35:00] - Practical applications of AI in improving logistics, from picking processes to reverse logistics. QUOTES:[00:28:00] - "Sustainability has to have an ROI. It can't be just a hobby; it has to pay back." – Chris Sultemeier[00:35:00] - "AI gets me excited when I see it used in ways that deliver real payback, like improving picks per hour by 40 to 45% in a fulfillment center." – Chris Sultemeier[00:22:00] - "Your career doesn't just go upward. You need to move laterally, gain breadth of experience, and that makes you a better leader." – Chris Sultemeier[00:29:00] - "Efficiency in logistics is key to sustainability. It's about doing more with less, which is what leads to long-term success." – Ninaad Acharya[00:17:00] - "If you blend technology like AI with real industry experience, that's when logistics innovation happens. You can't just Silicon Valley this thing." – Ninaad AcharyaFIND MORE ABOUT THE GUEST:LinkedIn: https://www.linkedin.com/in/chris-sultemeier-263363120/New Road Capital Partners: https://newroadcp.com/

ABOUT THE GUEST:Bill Gibson is a seasoned executive in the technology and supply chain industries. He earned his MBA from the University of Virginia's Darden School of Business and a Bachelor's degree from the University of Pennsylvania. Gibson's career began in 1993 as an account executive at Manugistics, a leading supply chain software provider. Over the years, he has held significant positions, including Managing Partner at The Albermarle Group, a venture capital firm, and leadership roles at Grotech Ventures. Gibson is currently the CEO of Deposco, a cloud-based supply chain software company that offers solutions for retailers, distributors, and 3PLs. Under his leadership, Deposco has grown significantly and has been recognized multiple times, including making the Inc. 5000 list for several years. Notably, Gibson was honored as one of the Top 50 SaaS CEOs by The Software Report, highlighting his influence and success in the software as a service (SaaS) sector.HIGHLIGHTS:[00:03:00] Inception of Deposco and the gap in the market.[00:07:00] Evolution of e-commerce and 3PLs, noting how brands struggled with operational challenges.[00:19:00] The importance of real-time, cloud-based solutions for 3PLs.[00:28:00] Peak season preparation and the common pitfalls brands face during this time.[00:33:00] Importance of forward-looking planning vs. driving operations based on historical performance.QUOTES:[00:28:00] - "Mike Tyson had a quote at a point in time about ‘You got to plan until you get punched in the face,' right? It's the same at peak seasons—it's the punch in the face for everybody every year." – Bill Gibson[00:31:00] - "How do you not have your real-time fulfillment system tied into your front-end commerce system? If you can't supply the order, why are you booking the business?" – Bill Gibson[00:22:00] - "The future is about how we as practitioners make it easier, faster, and less expensive to achieve the outcomes. It's not just about the software, it's about aligning strategy and operations." – Bill Gibson[00:25:00] - "We're co-creating. It's not about the AI toolkit, it's about how we apply AI to solve real problems in commerce." – Bill Gibson[00:36:00] – “In logistics, the digital and physical sides of the business need to be joined at the hip. When they're not, you get failures that damage customer trust.” – Ninaad AcharyaFIND MORE ABOUT THE GUEST:LinkedIn: Bill GibsonWebsite: DeposcoTwitter: @Deposco 

ABOUT THE GUEST:Bill Catania is a seasoned entrepreneur and the Founder and CEO of OneRail, an omni-channel fulfillment platform that connects businesses with a vast network of 12 million drivers, optimizing last-mile logistics. Bill's impressive career spans multiple industries, with a focus on leveraging technology to solve complex business problems. He is recognized as a thought leader in logistics technology, having received numerous accolades, including being named a "Game Changer" by the Orlando Business Journal and winning the Supply Chain Leaders in Action Pitch Tank contest. Bill's previous ventures include MDOT, a pioneering enterprise software company that helped transform digital coupon redemption.EPISODE HIGHLIGHTS:[00:04:00] – Bill's early entrepreneurial ventures and the start of his career in enterprise software.[00:07:30] – The pivot moment for OneRail: transitioning from a tech-connected courier to an aggregated network platform.[00:16:00] – The complexities of aggregating courier networks and matching supply with demand in real-time.[00:20:30] – How AI and machine learning helped OneRail scale operations and manage thousands of deliveries daily.[00:28:00] – The acquisition of OrderBot and the future of OneRail's dynamic fulfillment capabilities.[00:31:30] – Bill's advice on raising capital and scaling logistics businesses through data optimization.QUOTES:[00:07:00 - 00:07:24] - "The logistics triangle is really about inventory, transportation, and consumer — and these three things must talk in real time to create a seamless delivery experience." – Bill Catania[00:16:48 - 00:17:31] - "The key to optimizing logistics is building density. With high-volume partners, you get density, and density leads to better optimization and economic advantage." – Bill Catania[00:11:00 - 00:11:30] - "If you think you have a good idea, just jump in and do it. The fact is, whatever you build initially isn't what will take you to the rocket ship — it will evolve. Avoid analysis paralysis and act." – Ninaad Acharya[00:22:34 - 00:22:59] - "We always work at the SKU level because inventory, transportation, and consumer data have to align in real time. Knowing item specifics allows us to optimize the entire fulfillment process." – Bill Catania[00:29:00 - 00:29:30] - "To achieve the 'Amazon experience,' you need real-time decision-making between transportation and fulfillment while the customer is still on the product page. It's about aligning inventory and transportation seamlessly." – Ninaad Acharya[00:14:00 - 00:14:29] - "You don't quit. You pivot, you tweak, and figure out where you can add value. In logistics, finding where you can provide the most value is what keeps you moving forward." – Bill CataniaFIND MORE ABOUT THE GUEST:LinkedIn: Bill CataniaWebsite: OneRailTwitter: @OneRailTech

ABOUT THE GUEST:Ryan Kelly is the Vice President of Commercialization at FedEx, where he leads the company's e-commerce and digital strategies. With over 25 years of experience spanning investment banking, corporate strategy, and logistics, Ryan has helped shape the future of global supply chains. His work at FedEx focuses on developing innovative products and solutions, establishing strategic alliances, and commercializing digital platforms. Previously, Ryan played a pivotal role in Genco's acquisition by FedEx and led corporate development initiatives at ATC. He is a recognized thought leader in logistics and supply chain innovation.HIGHLIGHTS:[00:02:03] From Investment Banking to Logistics Leadership[00:04:00] Commercializing Digital Solutions: Navigating Ecosystem Integration[00:07:00] Technology Gaps: Challenges and Opportunities in E-Commerce Platforms[00:11:00] Sustainability in Supply Chain: Reducing Waste and Emissions[00:21:00] Returns Management: Addressing Fraud and Optimizing Policies[00:34:00] Supply Chain Strategy: Efficient Fulfillment and Inventory ManagementQUOTES:[00:07:00] - "Many third-party solutions overlook fundamental logistics signals, creating misinterpretations that can harm delivery performance." - Ryan Kelly[00:11:22] - "Sustainability is about more than just emissions; it's about reducing waste and improving overall supply chain efficiency." - Ryan Kelly[00:19:46] - "Peer-to-peer delivery solutions are often the most unsustainable, while route-based networks add efficiency most people don't consider." - Ryan Kelly[00:21:14] - "There's a growing need for industry-wide data sharing to prevent returns abuse and catch fraud early, similar to what financial institutions do." - Ninaad Acharya[00:30:17] - "A strong returns policy isn't just a logistics decision—it's a marketing tool that reduces risk for the customer and enhances their buying experience." - Ryan Kelly[00:38:53] - "Brands need to consider the whole picture, not just shipping costs—fulfilling from the right location can prove far more cost-effective in the long run." - Dan CollFIND MORE ABOUT THE GUEST:LinkedIn: Ryan KellyWebsite: FedEx

ABOUT THE GUEST:Mark Ang is the CEO and Co-Founder of GoBolt, a technology company building the largest sustainable supply chain network. GoBolt provides a planet positive approach to logistics. The company is committed to providing carbon-neutral deliveries, setting the bar for a more viable future.HIGHLIGHTS:[00:07:54] - EV Fleet Optimization: Overcoming challenges of downtime and reliability with custom algorithms.[00:10:18] - AI in Logistics: Using machine learning to optimize driver behavior and extend vehicle range.[00:12:27] - Dynamic Mobile Hubs: How flexible delivery models reduce costs and increase efficiency.[00:16:53] - Custom Tech Solutions: The pros and cons of building in-house logistics software versus off-the-shelf tools.[00:24:30] - Scalability: Key strategies to scale green logistics while keeping costs down. QUOTES:[00:07:54] - "When we made the pivot to electric vehicles in 2019, there was no viable commercial EV on the road. We had to become guinea pigs for startups." – Mark Ang[00:10:00] - "Running an electric fleet like a diesel truck is destined to fail. You need custom learning models to optimize how EVs perform under real-world conditions." – Mark Ang[00:12:27] - "The idea of dynamic mobile hubs, where you drop a truck with pre-sorted EV bikes or vehicles, is game-changing. It's a strategic move that allows for flexibility in urban deliveries." – Ninaad Acharya[00:16:53] - "If you ask for something new, chances are a lot of things are already addressed on the roadmap, but you need to find that right solution for yourself.” - Ninaad Acharya[00:25:30] - "Sustainability in logistics isn't just about marketing—it requires deep investments and the right people to lead." – Mark AngFIND MORE ABOUT THE GUEST:LinkedIn: Mark AngCompany Website: GoBolt 

ABOUT THE GUESTJonathan Poma is the Co-founder and Executive Director of the Board of Loop, a leading returns management platform for Shopify merchants. With over 13 years of experience in e-commerce, Jonathan has a deep understanding of the complexities of returns and reverse logistics. Under his leadership, Loop facilitates 2.5 million returns monthly and works with over 4,000 merchants, helping them optimize their reverse logistics and boost profitability. Jonathan has been instrumental in building Loop from a simple project for Chubbies into a major player in the Shopify ecosystem, handling returns for some of the world's fastest-growing brands.HIGHLIGHTS[00:03:00] From Idea to Reality: The Birth of Loop Returns[00:07:30] The Importance of Returns in E-Commerce[00:17:30] The Shift to Paid Returns: Why 72% of Merchants Now Charge[00:22:00] Rethinking Reverse Logistics: A New Frontier[00:29:00] Data and Personalization in ReturnsQUOTES[00:01:30]  "Let's start with solving problems and then figure out how to make money, not try to make money and figure out if there's a problem to solve." -  Jonathan Poma[00:07:00] "When capital was cheap, returns didn't seem like a big deal, but now, optimizing reverse logistics can make or break profitability." -  Jonathan Poma[00:08:30] "Returns are the last rock to turn over in finding profits in e-commerce today." - Jonathan Poma[00:11:30] "Amazon has mastered returns because they know everything about every customer—they hold accountability like no one else." - Jonathan Poma[00:14:30] "It now comes down to personalization. There is a difference between a top buyer, but is that top buyer also the top returner? There's a correlation between the two." -  Ninaad Acharya[00:17:00] "Free returns aren't sustainable for most brands anymore, and that's a massive shift we're seeing across e-commerce." - Jonathan Poma[00:20:00] "Logistics is somehow driven by commerce's decisions rather than working hand in hand... I want to see the world actually change where commerce and logistics get much closer from a data perspective."  - Ninaad AcharyaFIND MORE ABOUT OUR GUESTWebsite: Loop ReturnsLinkedIn: Jonathan PomaTwitter: @PomaJP

ABOUT THE GUEST:Kyle Bertin is the co-founder and CEO of Two Boxes. Prior to founding Two Boxes in 2022, Kyle held senior roles at Outrider, Flexport, DeepScale (acquired by Tesla), and Deloitte. His extensive experience in logistics and strategy, combined with a passion for operational efficiency, has positioned Kyle as an innovator in the supply chain and returns management space. Kyle holds a BA in Economics from Northwestern University and an MBA from UC Berkeley's Haas School of Business.HIGHLIGHTS:[00:01:50] – Kyle's journey and the founding of Two Boxes.[00:04:20] – The rising complexity of returns in e-commerce.[00:05:30] – The explosion of online returns.[00:06:50] – Automation and smart systems to streamline returns processes in warehouses.[00:20:00] – Challenge of fraud in returns and how technology can help mitigate this growing issue.[00:26:00] – Collaboration between brands, 3PLs, and logistics tech providers to combat returns fraud.QUOTES:[00:05:10] – "It's never been easier for a consumer to return an item, but it's never been harder for a warehouse to handle those returns." – Kyle Bertin[00:06:00] – "Online return volumes in the U.S. have increased eightfold in just five years, creating huge challenges for warehouses and 3PLs." – Kyle Bertin[00:15:26] – "In an e-commerce warehouse, thousands of people interact with screen flows daily, yet no one cared about the user experience. Just improving that one aspect can massively boost efficiency." – Ninaad Acharya[00:23:50] – "Roughly 10 to 15% of returns we see have clear evidence of fraud or abuse, from empty boxes to swapped items." – Kyle Bertin[00:28:00] – "The future of reverse logistics is collaboration—logistics providers, retailers, and tech companies need to work together to reduce fraud and improve efficiency." – Kyle BertinFind More About the GuestWebsite: Two BoxesLinkedIn: Kyle Bertin on LinkedInTwo Boxes LinkedIn: Two Boxes LinkedIn Page

ABOUT THE GUESTAmena Ali is the CEO of Optoro, a leader in reverse logistics technology. With a career that spans over 25 years, she has held pivotal roles in companies like MCI, Bain & Company, and several software firms. At Optoro, Amena leads the charge in tackling the multi-billion-dollar returns problem, working with major retailers such as Gap and Best Buy. Her expertise in product marketing, finance, and business development makes her a thought leader in logistics innovation, helping retailers and brands optimize their return management systems for better customer experiences and sustainability.HIGHLIGHTS[00:01:30] – Growing returns problem and its environmental impact.[00:02:30] – The surge in return rates since the pandemic and the need for retailers to adapt.[00:04:00] – Amena's career journey.[00:08:47] – Returns Management System (RMS).[00:14:58] – The "art and science of dispositioning".[00:27:30] – The role of AI, robotics, and data science in reducing return processing costs.[00:36:30] – Addressing fraud and authenticity with data capture and blockchain technology.QUOTES:[00:01:31] – "The trends are pretty stark since the pandemic. Returns are up 3.5x, with rates as high as 30% for some goods. It's a monumental problem that's not going away." – Amena Ali[00:02:30] – "We need to come up with a win-win-win solution: a win for shoppers, retailers, and the environment." – Amena Ali[00:06:09] – "Work-life balance isn't the goal anymore; it's about finding a sustainable work-life integration." – Amena Ali[00:14:58] – "Returns are two to three times more labor-intensive than forward logistics. The longer it takes to process, the more you lose in recovery." – Amena Ali[00:36:37] – "You need data to spot who's a trustworthy shopper and who isn't." – Amena Ali FIND MORE ABOUT THE GUEST:Website: OptoroLinkedIn: Amena AliWhite Paper: WMS vs RMS: A Guide to Return Management

ABOUT THE GUESTSAmena Ali, CEO of Optoro, has 15+ years of experience in returns and reverse logistics. Optoro provides a complete returns management platform, helping major brands manage returns more efficiently, focusing on sustainability and circularity.Jonathan Poma, Co-founder and CEO of Loop, leads a platform that handles return management for Shopify merchants, processing millions of returns every month and routing products back into resale channels.Gayle Tate, Former CEO of Trove, drives innovation in the resale space by enabling brands to power trade-in and resale programs, helping them recapture value from returned items and reduce environmental impact.Kyle Bertin, Co-founder and CEO of Two Boxes, focuses on improving return processing in warehouses through advanced, agnostic technology, optimizing efficiency and sustainability for brands across North America.Julian Mitchell, Co-founder and CIO of G2 Reverse Logistics, brings a deep focus on using data analytics and AI to help brands optimize returns processes, reduce costs, and re-commerce products.HIGHLIGHTS[00:06:00] Gayle Tate highlights the revenue potential of resale programs.[00:12:00] Ninaad Acharya expands on the multi-layered nature of reverse logistics.[00:24:00] Gayle Tate discusses the importance of data-driven decision-making.[00:32:00] Jonathan Poma discusses the growing challenge of returns fraud in ecommerce.[00:41:00] Julian Mitchell points out the hidden costs of “free” returns for retailers.QUOTES:[00:07:00] – "Recommerce captures new customers by reselling returned items at a lower price, adding value for brands." – Gayle Tate[00:25:00] – "We need a flexible platform that integrates across WMS, TMS, and other logistics systems to truly optimize reverse logistics." – Amena Ali[00:32:00] – "Returns fraud and returns abuse is like a hundred-billion-dollar problem in the US." – Jonathan Poma[00:33:00] – "Automation creates new fraud vectors, but we can use AI and data analytics to predict and prevent these frauds." – Jonathan Poma[00:40:00] – "There are bad actors not just on the consumer side, but within warehouses, and brands need more data to detect and prevent fraud at every level." – Kyle BertinFind More About the Guest Panelists:Amena AliLinkedIn: Amena AliWebsite: Optoro.comJonathan PomaLinkedIn: Jonathan PomaWebsite: LoopReturns.comGayle TateLinkedIn: Gayle TateWebsite: Trove.comKyle BertinLinkedIn: Kyle BertinWebsite: TwoBoxes.comJulian MitchellLinkedIn: Julian MitchellWebsite: G2RL.com

ABOUT THE GUESTBill Mahoney is a seasoned leader with over two decades of experience in the logistics and supply chain industry. As Executive Vice President and Chief Commercial Officer, Bill has been instrumental in guiding strategic growth and fostering innovation in complex supply chain environments. His expertise spans from operations management to strategic planning, making him a valuable resource for insights into leadership and business development in the logistics sector.HIGHLIGHTS[00:00:58] - Bill's Journey in Supply Chain[00:03:58] - The Importance of Flexibility[00:05:30] - Generational Leadership[00:08:12] - Navigating Growth Challenges[00:13:45] - Cyclical Nature of Supply Chain StrategiesQUOTES[00:09:00] - "Everybody wants growth until they realize it broke. The key is to be okay with change and ready to evolve as your needs evolve." - Bill Mahoney[00:11:41] - "When you're with a growing company, it's still not enough—there's always something more to do, more to improve." - Bill Mahoney[00:08:43] - "It's about leveraging infrastructure and technology to help mid-market companies grow without making the full investment on their own." - Dan[00:14:00] - "Everyone was focused on diversification during the pandemic, but now we see a return to the basics. It's all cyclical." - Ninaad Acharya[00:12:30] - "Your core business is running a brand. Find the right partner who can handle the logistics so you can focus on what you do best." - Ninaad AcharyaFIND MORE ABOUT THE GUESTLinkedIn: Bill Mahoney on LinkedInTwitter (X): Follow Bill for more insights on Twitter.

ABOUT THE GUESTRavi Maganti is the Director of Technical Services at Manhattan Associates, where he has played a pivotal role in developing and managing the Manhattan Active Metro platform. With over 20 years of experience at Manhattan Associates, Ravi has been instrumental in driving innovation in warehouse management systems (WMS) and cloud-based logistics solutions. His expertise lies in creating open and extensible platforms that empower customers to customize their logistics systems to meet unique business needs. Ravi's leadership and vision have been crucial in the development of cutting-edge AI tools that are transforming the logistics industry.HIGHLIGHTS[00:02:30] – Discussion on the shift from configurable to extensible systems in warehouse management.[00:06:17] – Overview of Maven and Assist: AI-driven tools for enhancing customer service and operational efficiency.[00:09:58] – The impact of AI on speeding up warehouse management system (WMS) configuration.[00:16:18] – Challenges in AI implementation, including dealing with AI hallucinations and ensuring security. QUOTES[00:09:58] – “The future of AI in logistics is about speed and efficiency—doing what we already do, but much faster.” - Ravi Maganti[00:11:25] – “Imagine your AI system creating configurations for you in seconds, saving hours of manual work.” - Ravi Maganti[00:17:15] – “Mitigating AI hallucinations is crucial to ensuring reliable outcomes in logistics operations.” - Ravi Maganti FIND MORE ABOUT THE GUESTLinkedIn: Ravi MagantiManhattan Associates Website: www.manh.com

ABOUT THE GUESTSScott Fenwick is a seasoned expert in supply chain planning with nearly 30 years of experience. He currently leads product strategy at Manhattan Associates, where he has been instrumental in driving technological advancements in supply chain solutions. Scott's extensive background in software development and leadership roles across various facets of supply chain management makes him a key figure in the industry.Ryan Gifford serves as a Senior Director at Manhattan Associates, specializing in forecasting, replenishment, and allocation. With a strong foundation in category management and software development, Ryan has played a pivotal role in advancing Manhattan's supply chain solutions over the past six years. His expertise spans both retail and logistics, making him a vital contributor to Manhattan Active's latest innovations.HIGHLIGHTS[00:03:00] - Introduction of Manhattan Active Supply Chain Planning and its unified platform.[00:05:16] - Shift from batch jobs to real-time processing in supply chain management.[00:06:36] - Impact of AI and machine learning on decision-making.[00:09:07] - Gen AI's role in enhancing user interaction with supply chain systems.[00:12:39] - Benefits of integrating planning and execution on one platform.[00:20:19] - Future trends in supply chain management, emphasizing faster access to data and decision-making.QUOTES[00:05:16] - "Bye-bye, batch jobs! We're moving to real-time systems, reacting dynamically to changes throughout the day." — Scott Fenwick[00:06:36] - "AI and machine learning enable us to leverage data in ways that were nearly impossible just a few years ago, driving better decisions at scale." — Ryan Gifford[00:09:07] - "Gen AI will fundamentally change how users interact with supply chain systems, making it possible to have natural language conversations with your data." — Scott Fenwick[00:13:19] - "With real-time information, we're not just responding faster; we're making more meaningful decisions that impact the entire day's operations." — Ryan Gifford[00:20:19] - "The faster we can see data, the quicker we can respond to it, enabling teams to work smarter and faster." — Ryan Gifford[00:23:03] - "We see a big organizational change coming, where silos are reduced, and decisions are better coordinated between planning and execution." — Scott FenwickFIND MORE ABOUT THE GUESTSScott Fenwick: LinkedInRyan Gifford: LinkedInManhattan Associates Website: Manhattan Active Supply Chain Planning

ABOUT THE GUESTTom Griffin is the President of Passport, a leading provider of international shipping and eCommerce solutions. With a career spanning over 20 years, Tom has held pivotal roles in some of the most innovative companies in the eCommerce and logistics industries. He began his journey at Yantra, a pioneer in distributed order management systems, before joining Demandware, where he played a crucial role in the company's rise as a leading SaaS eCommerce platform, culminating in its acquisition by Salesforce. At Passport, Tom leverages his extensive experience to help brands navigate the challenges of cross-border commerce, enabling them to expand their global footprint efficiently.HIGHLIGHTS[00:00:31] – Importance of meeting delivery expectations to drive customer retention and lifetime value.[00:06:02] – The shift from outsourcing eCommerce operations to managing them in-house.[00:09:25] – Expanding into new countries to double your addressable market while managing customer acquisition costs.[00:13:00] – Challenges and benefits of stocking inventory locally versus shipping internationally.[00:17:14] – Transparency in shipping costs and delivery times as key to preventing cart abandonment. QUOTES[00:18:21] “The key to success in cross-border eCommerce is not just about logistics but creating a seamless, localized experience for the customer from the moment they land on your site.” – Tom Griffin[00:24:50] “For brands, international expansion can be simpler and more cost-effective than they might think, thanks to advancements in technology and strategic partnerships.” – Tom Griffin[00:16:54] “The biggest driver of cart abandonment is surprise—whether it's unexpected taxes, duties, or unclear shipping costs. Eliminating these surprises is essential.” – Tom GriffinFind More About the Guest:LinkedIn: Tom Griffin on LinkedInCompany Website: Passport Shipping

ABOUT THE GUEST(S)Chris Lingamfelter is a seasoned leader with a wealth of experience in the supply chain and logistics sector. He has played pivotal roles in companies like Third Wave Automation, 6 River Systems, and SencorpWhite, where he has driven growth and spearheaded new ventures. At Robot Advisors, Chris leverages his extensive background in warehouse automation, distribution management, and international expansion to deliver innovative solutions. His expertise in robotics and eCommerce fulfillment positions him as a thought leader in the industry.HIGHLIGHTS[00:01:38] Chris' Career Journey and Transition to the Robotics Industry[00:05:04] Founding Robot Advisors[00:08:45] State of Warehouse Automation[00:10:18] Importance of Choosing the Right Technology[00:15:13] U.S. vs. European Approaches to Warehouse Automation[00:17:02] Competitive Landscape and Business Models in RoboticsQuotes:[00:07:25] "88% of warehouses are still very manual without any automation." - Dan Coll[00:07:56] "It's fascinating because we have access to a lot of capital here, but in Europe they have a lot of access to government and college, and university grants." - Chris Lingamfelter[00:10:18] "It's crucial to align technology with business objectives to avoid costly mistakes." - Chris Lingamfelter[00:16:10] "There's a balance where you've got to say, okay, it's time to snap the tape and let it go. We need to start getting real customer feedback." - Chris Lingamfelter[00:15:54] "Within the United States, we have the willingness to try new things more often, and that's why I think there are so many pilots happening." - Ninaad Acharya[00:18:23] "You've got to prove out the ROI, the business case, and get the CFO on board to move forward with these projects." - Dan CollFind out more about Chris Lingamfelter in the links below:https://www.linkedin.com/in/chrislingamfelter/https://www.robotadvisorygroup.com/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.  

ABOUT THE GUEST(S)Jacob Tippie is a warehouse solutions expert with a focus on optimizing cubed space through turnkey solutions. As the Vice President of Sales at G&P Construction, he leads a team in delivering comprehensive services, including storage systems, automation, and lift equipment. With over seven years of experience in sales, project management, and business development, Jacob is dedicated to solving modern warehouse challenges and ensuring exceptional customer service. Tim Harrison is an automation engineer turned sales leader. He's designed assembly lines, industrial equipment, and even built a company that sold, implemented, and serviced ASRS in the Midwest. He's leveraged his strong software, mechanical, and electrical acumen on 100's of projects at SpaceX, Quest Labs, Zimmer, Geisinger Medical Center, and many more world class companies. Currently, Tim is the Chief Executive Officer at G&P Construction.HIGHLIGHTS[00:01:01] Jacob's Journey with G&P Construction[00:01:45] Tim's Background in Automation[00:02:43] The Story Behind Joining G&P Construction[00:06:15] Expanding into Automation[00:13:20] Consultative Approach to Client Needs[00:20:51] Market Trends and Future OutlookQUOTES[00:07:13] "If we're going to do it, we're going to do it right. We're going to put a lot of effort into it, a lot of investments on the cash side."[00:13:52] "The best time to get in on these projects is before somebody's come in there already and put a proposal in front of them."[00:15:49] "Let's try to find some value there and focus on your business."Find out more about Jacob Tippie and Tim Harrison in the links below.https://www.linkedin.com/in/jacob-tippie-051ba8ab/https://www.linkedin.com/in/tim-harrison-3b31a55/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations. 

ABOUT THE GUEST(S)  Jon Schechter started with AutoStore in July 2020 and is responsible for driving market awareness focused on retail in North America. As a Business Development Manager, he partners with customers in their fulfillment journey to identify whether AutoStore is the right fit for them. Jon has been designing robotic-based fulfillment centers since 2008 with prior experience at Kiva Systems, Amazon, and RightHand Robotics. Jon studied Mechanical Engineering at MIT and holds an MBA from Harvard Business School.   HIGHLIGHTS[00:01:06] Jon's Journey in Warehouse Robotics[00:02:56] Early Stages of Automation[00:07:55] 3PLs and Automation Investments[00:14:28] The Importance of WMS in Automation[00:18:10] Understanding Bin Digging in ASRS QUOTES[00:06:53] "You can't build automation on top of no WMS."[00:08:54] "3PLs can be successful by partnering with customers to co-invest in automation."[00:10:46] "With labor environments today, I don't think you have a choice but to develop and invest in your own 3PLs."[00:11:26] "Employees don't want to push a cart. They don't want to walk down 10 miles a day to do their pick, pack and ship."[00:14:51] "It's not like you can go buy one of those things and bring it home and turn it on."[00:15:53] "You can't have a really well utilized automation system without a strong WMS underlying it." Find out more about Jon Schechter in the links below.https://www.linkedin.com/in/jonhschechter/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

Guy Courtin is a seasoned supply chain expert with decades of experience in the technology and supply chain space. Currently serving as Tecsys'  Vice President of Industry and Global Alliances, he has held leadership roles at 6 River Systems (a Shopify company), Infor Retail, and i2 Technologies (now Blue Yonder). He has likewise served as an industry analyst at Constellation Research, SCM World (Now Gartner), and Forrester Research. Guy holds an MBA in Management from the Olin Graduate School of Business, a Master's in International Relations from Loyola University Chicago, and a bachelor's degree in Political Science from the College of the Holy Cross. SHOW SUMMARYIn this episode of eCom Logistics Podcast,  live from MODEX 2024 in Atlanta, Dan and Ninaad engage in an insightful conversation with Guy Courtin, the VP of Industry and Global Alliances at Tecsys. They explore the complexities of change management in supply chain and warehousing, the evolution of e-commerce fulfillment, and the emerging trends in healthcare logistics. They share personal anecdotes and industry stories, highlighting challenges and innovations in inventory management, store operations, and fulfillment strategies. The discussion also delves into how healthcare providers are adapting to new fulfillment demands and the potential of drone deliveries in medical logistics.HIGHLIGHTS[00:00:48] Guy's Journey in Supply Chain[00:02:58] Challenges in E-commerce Fulfillment[00:04:55] Inventory Management Strategies[00:11:26] Change Management in Warehousing[00:14:50] Healthcare Ground Game[00:18:45] Future of Healthcare FulfillmentQUOTES[00:09:58] "Everyone thinks they have a secret sauce. There is no secret sauce. It's just ketchup." - Ninaad Acharya[00:13:45] "Change management is, I think, one of the hardest things we've seen in warehousing, in supply chain." - Guy Courtin[00:16:01] "The ground game, which is not as sexy, is still, I think, as important as this other digital strategy." - Guy Courtin[00:18:52] "The challenge, the reason why some companies do that is they just don't have the right systems to do virtual segregation." - Ninaad AcharyaFind out more about Guy Courtin in the links below.https://www.linkedin.com/in/guycourtin/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.TAGSNinaad Acharya, Dan Coll, eCom Logistics Podcast, Fulfillment IQ, Guy Courtin, Logistics, Supply Chain Management, Warehousing, E-commerce Fulfillment, Healthcare Logistics, Inventory Management, Amazon Logistics, Change Management, MODEX 2024, Tecsys Supply Chain Solutions, Tecsys

Steve Pickfield is a dynamic leader with a proven track record of building high-performance sales teams and driving business success. Currently the Chief Commercial Officer (CCO) at PSI Engineering in Toronto, Steve has led commercial strategy and operations since 2018, achieving significant growth. As Executive Vice-President of National Sales at T. Litzen/Skyline Sports since 2017, he fosters a collaborative atmosphere for a national sales team. During his 27-year tenure at Vickers-Warnick Ltd, he held roles from Outside Sales Representative to President, managing major acquisitions and business transformations. Known for his exceptional interpersonal skills, Steve excels in navigating businesses through rapid change, strategic planning, high-level negotiations, and financial management, building strong relationships with key stakeholders.  SHOW SUMMARYIn this episode of eCom Logistics Podcast, Ninaad Acharya and Dan Coll interview Steve Pickfield, Chief Commercial Officer at PSI Engineering, live from Modex 2024 in Atlanta. This insightful discussion dives into the complexities and innovations in automating the last 100 feet of warehouse operations. Learn about the crucial role of SLAM (Scan, Label, Apply, and Manifest) in optimizing e-commerce fulfillment, reducing errors, and maximizing efficiency. Steve shares his expertise on assessing bottlenecks, the importance of error reduction, and the future of warehouse automation organizations.HIGHLIGHTS[00:01:34] Steve's Background and Journey: Steve shares his journey in automation and his role at PSI Engineering.[00:03:53] Understanding SLAM: Explaining the term SLAM (Scan, Label, Apply, and Manifest) and its importance in e-commerce.[00:05:40] Evolution and Importance of SLAM: Discussion on the development of the SLAM industry group within MHI and its significance.[00:08:06] ROI and Volume Considerations: When and why companies should consider automating their SLAM area.[00:12:06] Solving Bottlenecks: How automation helps in addressing bottlenecks created by upstream processes.[00:13:18] Image Capture Technology: The role of image capture in verifying shipments and reducing errors.[00:19:51] Starting the Journey: Advice for companies looking to optimize their SLAM area.QUOTES[00:00:25] "A lot of people have invested into that automatic storage and retrieval, AMRs, and all that. The kind of fancy stuff, the auto stores, it is created that bottleneck."[00:03:53] "It stands for Scan, Label, Apply, and Manifest. It doesn't encompass everything that happens in that last hundred feet, but it certainly does."[00:12:06] "If you look at an e-commerce direct-to-consumer fulfillment facility, most likely 80% of your labor cost is going to be in that pick and pack, and 20% will be in the last hundred feet."[00:13:18] "We worked with them and created some technology around that. So, that we would be taking a picture of that box with the cell phone in and it really solved that problem."[00:19:51] "It does start with an assessment, and assessing, what areas, where is your true bottlenecks, where is most of your costs going, where are your error."Find out more about Steve Pickfield in the links below.https://www.linkedin.com/in/stephenpickfield/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

Ann Marie Jonkman, Senior Director of Global Industry Strategies at Blue Yonder, advises Logistics Service Providers (LSPs) on leveraging technology and best practices to enhance their business strategies. With over 20 years of experience in continuous improvement and consulting, particularly in distribution, e-commerce, and transportation, she brings a unique blend of operational insight and software expertise. Collaborating closely with product development teams, Ann Marie ensures alignment with customer needs and drives innovation to deliver tangible results. Prior to Blue Yonder, she held positions at leading organizations like XPO Logistics and Radial. Ann Marie holds degrees in Political Science and History, with ongoing education in Business Technology Design and strategic communication from esteemed institutions like Lewis University, Tuck School of Business, and Dartmouth. Based in Chicago, she devotes her personal time to supporting animal rescue initiatives and enjoys golfing and football.SHOW SUMMARYIn this episode of eCom Logistics Podcast, during MODEX 2024 in Atlanta, Ann Marie Jonkman from Blue Yonder shares her insights on the logistics industry, focusing on technological advancements and the need for strategic adaptation. The discussion covers topics like AI, machine learning, and the importance of software in enhancing supply chain operations. Marie emphasizes the relationship between technology and operational improvement, highlighting the role of data, automation, and robotics in driving industry change. She also stresses the significance of a consultative approach to client relations, advocating for solutions that not only meet immediate needs but also align with long-term business goals. The conversation reflects on the challenges faced in 2023, the potential of AI and machine learning, and the importance of a user-friendly approach that prioritizes safety and efficiency for workers.HIGHLIGHTS[00:01:31] Introducing Ann Marie from Blue Yonder[00:03:29] Exploring the Post-2023 Logistics Landscape[00:07:06] The Evolution of Software in Logistics[00:13:16] The Future of Warehouse Operations and Technology[00:17:59] Exploring the Impact of AI in Logistics[00:20:02] The Power of Generative AI and Machine Learning[00:23:16] Empowering the Mid-Market with AI Technology[00:27:03] Human-Centric Approach to Technological Adoption[00:29:14] The Future of Work: Automation, AI, and User ExperienceQUOTES[00:01:17] "Technology should deploy that. It should enable it for people and it should be easy."[00:05:51] "People are very mindful where they put their money, but it's open. I feel the change."[00:12:49] "It's really being a partner because if we all haven't noticed, this tech is changing fast."[00:17:50] "That billing piece is just, from a 3PL perspective, you're right. It's a small army of people."[00:20:13] "It's more so enabling that to your point to where we truly capture what's happening."Find out more about Ann Marie Jonkman and her company in the link below: https://www.linkedin.com/in/ajsupplychainleader/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

In this episode of eCom Logistics Podcast, recorded live from MODEX 2024 in Atlanta, hosts Ninaad Acharya and Dan Coll interview Keith Moore, CEO of AutoScheduler. Keith shares his journey from a supply chain background to launching AutoScheduler, a company specializing in warehouse distribution orchestration and optimization. The conversation covers the evolution of supply chain technology, from early machine learning applications to the current push for robotics and automation. Keith discusses the challenges of integrating AutoScheduler with existing WMS and WES systems, the importance of data quality, and the future of human-robotic symbiotic relationships in distribution organizations.  ABOUT KEITHKeith Moore is the Chief Executive Officer for AutoScheduler.AI. As a supply chain “Pro to Know”, Keith works with Consumer Goods, Beverage, and Distribution companies to drive efficiency in distribution centers. As the CEO, Moore's focus is in creating the future with the prescriptive warehouse. Moore was voted by Hart Energy Magazine as an Energy Innovator of the Year in 2020, was selected as a Pi Kappa Phi 30 under 30 member, and holds multiple patents in the fields of neural architecture search and supply chain planning. Moore attended the University of Tennessee, where he received a bachelor of science in Mechanical Engineering.HIGHLIGHTS  [00:02:00] Keith Moore's Journey in Supply Chain and Tech  [00:04:23] The Birth and Growth of AutoScheduler  [00:04:49] How To Optimize Warehouse Operations  [00:09:00] Challenges and Solutions in Warehouse Management  [00:23:56] The Future of Robotics in Distribution  QUOTES  [00:00:27] Keith Moore on Warehouse Nodes: "It's all about supporting universal inventory flow through a facility... everything in and everything out the rest of the supply chain decides."  [00:10:31] Keith Moore on Technology Integration: "Generally what we do in our sales process now... is you'd be super upfront with exactly what needs to happen."  [00:14:41] Keith Moore on Real-Time Decision Making: "What optimization should decide is exactly what processes do you need to do in the inside of that circle to make sure that you're supporting that overall flow."  [00:19:36] Keith Moore on Continuous Adaptation: "Every plan you create is broken the second you create it because nobody follows a plan perfectly... you need to be able to adapt that plan."  Find out more about Keith Moore in the links below.  https://www.linkedin.com/in/keithdmoore13/  This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit https://www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.   

Oana Jinga is the Chief Commercial Officer and co-founder of Dexory. Under her leadership, Dexory raised an impressive $19 million in a Series A funding round led by European VC Atomico, establishing key partnerships with logistics giants like Maersk and DB Schenker. Oana's recent achievements include winning the ‘Tech Innovator' Award at the Everywoman in Transport and Logistics event. She's recently spoken at the State of Gender Diversity in European Venture initiative by Female Foundry and featured in a panel alongside influential women in tech, such as Business Insider's Tech Editor Shona Ghosh. Dexory's growth, from 30 to over 100 team members in 2023, highlights the company's thriving trajectory under Oana's leadership.SHOW SUMMARYIn this episode of eCom Logistics Podcast, broadcasting live from Modex 2024 in Atlanta, the hosts sit down with Oana Jinga, co-founder of Dexory, to explore innovative solutions in the logistics industry. The conversation dives deep into Dexory's journey from a retail robotics company to a logistics-focused enterprise, the challenges and advantages of AMR versus drone-based data capture, and the transformative power of digital twin platforms. Dexory's technology enables real-time inventory management, enhanced accuracy, and predictive analytics, aiming to revolutionize the logistics landscape.HIGHLIGHTS[00:03:57] The Shift to Logistics and Inventory Management[00:05:31] Understanding Digital Twin Technology[00:12:51] Challenges and Innovations in Warehouse Management[00:19:32] Safety and Efficiency of AMR vs. Drones[00:23:37] Future of Inventory Management and RFID IntegrationQUOTES[00:06:58] The value proposition lies in real-time access to accurate inventory data, enabling operators to make informed decisions and optimize warehouse operations.[00:08:45] Real-time data feeds from AMRs bridge the gap between physical and digital representations, offering unparalleled visibility and insight.[00:11:09] Future advancements aim to leverage AI tools for predictive analytics and simulation within the digital twin platform, revolutionizing inventory optimization.Find out more about Oana Jinga in the links below.https://www.linkedin.com/in/oanajinga/http://dexory.com/

Josh Dolan is Division President – Consumer Division for the Americas at GXO Logistics, the world's largest pure-play contract logistics provider. He joined the company in 2023.As a member of the GXO's Americas and Asia Pacific Executive Leadership Team, Josh is responsible for deepening existing customer relationships and delivering on the company's divisional growth targets.Prior to joining GXO, Josh built a career of best-in-class supply chain leadership at some of the world's leading companies. He served as Senior Vice President, Supply Chain and Global Logistics for Cardinal Health, where he led all aspects of supply chain for the Pharmaceutical Segment and integrated logistics for all business units. Before that, he held senior-level leadership roles at Fortune 500 companies, including Amazon, Target and DICK'S Sporting Goods. At Amazon, he led Global Inbound Supply Chain and Logistics and was responsible for global cross border supply chain and logistics, including product development, pricing, technology, operations, procurement and network design.Josh is an alumnus of Penn State University and Harvard Business School. He resides in Tampa with his children, Connor and Kylie.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Ninaad Acharya and Dan Coll are joined by Josh Dolan. The discussion covers Josh's extensive career journey from UPS Supply Chain to GXO, highlighting his expertise in global supply chain operations across various sectors including retail, technology, and life sciences. The conversation delves into the expansive portfolio of GXO, featuring notable clients such as Ikea, L'Oreal, Nike, and Adidas. Josh shares insights into the challenges and innovations within logistics, focusing on the role of automation, AI, and the cultural alignment necessary for successful mergers and acquisitions. The episode wraps up with thoughts on the evolving logistics landscape and the importance of strategic partnerships and tailored solutions for clients.HIGHLIGHTS[00:01:24] Josh Dolan's Journey Through the Logistics Landscape[00:02:50] Exploring the Consumer Division at GXO Logistics[00:13:39] The Impact of Automation and Technology in Logistics[00:28:39] The Strategic Importance of Acquisitions and Cultural AlignmentQUOTES[00:31:03] “It's not just about the physical distribution component. It's also about the technology to your point around visibility and then, flashing availability back of those products on those clients' sites”[00:38:49] “If you take care of your team and you take care of the customer, everything else  falls into place over time”[00:39:49] “So the fact that there is all of this amalgamation of so many companies. I think that's pretty, interesting and just purely from a case study standpoint, something that is worth looking at.”Find out more about Joshua Dolan in the links below.https://www.linkedin.com/in/joshuajdolan/https://www.gxo.com

Andrey Backholdin is the Vice President of Growth and Marketing at BrightPick, a leading innovator in robotic automation solutions for warehouses. With a background in finance, Andrey's career includes experience in mergers and acquisitions, as well as multi-strategy investing at Blackstone. He joined BrightPick to help scale the company after recognizing its potential during an investment evaluation. Under his leadership, BrightPick has developed cutting-edge mobile robot solutions that streamline the fulfillment process, enhancing efficiency and reliability for customers.SHOW SUMMARYIn this episode of eCom Logistics Podcast, we are live from MODEX 2024 at the Georgia World Congress Center in Atlanta. Join Dan Coll and Ninaad Acharya as they converse with Andrey Backholdin, Chief Growth Officer at BrightPick. Andrey discusses BrightPick's innovative mobile robot solutions designed to optimize warehouse fulfillment processes. Learn how these robots outperform traditional methods in efficiency and cost-effectiveness, and delve into the future of robotics in logistics.HIGHLIGHTS[00:01:03] Spotlight on Brightpick: Revolutionizing Warehouse Fulfillment[00:02:30] Exploring Brightpick's Unique Mobile Robot Solution[00:14:02] The Future of Robotics: AMRs vs. Humanoids[00:23:47] Closing Thoughts: The Evolution of Warehouse AutomationQUOTES[00:00:27] "The innovation isn't just in the ability to stick a robotic arm on a mobile base. The innovation is in being able to do that in a cost-efficient manner, which delivers not just equivalent, but superior ROI to customers."[00:02:54] "Our robot is the only mobile robot in the world that can robotically pick items directly in the aisles where they're stored."[00:16:50] "80 percent of processes in a warehouse or in a manufacturing plant are standardized. For specific processes, solutions like Brightpick AutoPicker will always be more cost-efficient than a humanoid."[00:23:01] "In what world are legs more efficient than wheels? Wheels will always be more energy-efficient, faster, and easier to maintain than feet, especially in a warehouse designed for forklifts."Find out more about Andrey Backholdin in the links below.https://www.linkedin.com/in/abacholdin/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit https://www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

As CEO of SVT Robotics, A.K. Schultz leads the overall company vision and go-to-market strategies. A.K. has spent his career leading the design and implementation of high-profile automation projects across multiple industries and top Fortune 500 companies, participating in the deployment of over $1 billion in automation. That experience gave him a unique understanding of the technical solutions customers need to advance their business, and it provided the foundation to launch SVT Robotics in 2018.Nick Leonard is the SVP of Product at SVT Robotics. With extensive domain and software leadership experience, Nick ingeniously bridges the realms of business and technology, honed through his journey rising through project management and solutions architecture. At SVT, Nick shapes the overall product vision, ensuring the company remains at the cutting edge of robotic process automation. Beyond the office, Nick prides himself on being a mentor, tech enthusiast, and avid reader.SHOW SUMMARYIn this episode of eCom Logistics Podcast, broadcasted live from MODEX 2024 in Atlanta, the conversation dives into the heart of robotics, software, and connectivity within the logistics industry. Featuring interviews with Nick Leonard and AK Schultz from SVT Robotics, the discussion elaborates on the revolutionary software solutions SVT Robotics provides, aimed at enhancing interoperability, automating processes, and ensuring seamless connectivity across various logistic operations without needing physical robots. Their software acts as a central nervous system in logistics, enabling quick and efficient data monitoring and utilization. The episode further explores real-life applications and challenges solved by SVT Robotics' innovative connectivity solutions, emphasizing the critical role of data in optimizing logistics and the importance of easing the integration burden on IT departments and automation integrators.HIGHLIGHTS[00:01:01] Meet the Minds Behind SVT Robotics[00:01:25] Nick Leonard's Journey in Automation[00:02:40] AK Schultz on Solving Interoperability in Robotics[00:06:26] The Philosophy of Connectivity and Integration[00:13:16] Customer Success Stories with SVT Robotics[00:16:19] The Future of Automation: Monitoring and Optimization[00:18:01] Real-Time Incident Management: A Customer Story[00:19:42] Advanced Logging and Fault Analysis[00:20:43] Exploring Orchestration in Robotics and Automation[00:23:40] The Future of Open vs. Closed Ecosystems[00:25:07] Bridging Technology Gaps with Connectivity[00:27:18] Partnering with Tier One Systems for Integration[00:29:11] Empowering IT and Integrators with Advanced ToolsQUOTES[00:06:37] "The machines are really executing what the software is doing and the magic is in the software, right? And so that's number one. Number two, we connect to software or robotic software is basically automating and making things faster and it doesn't necessarily need to involve a machine. It doesn't have to have an articulated arm robot. It can just be a mechanical system, right? So really what it's about is unlocking sensor data and putting it into this, what we see is us being the central nervous system."[00:16:39] "So the first thing I think a lot of people misunderstand is. Now we're connected. What's the next challenge we have to think about? We're going to maintain that system's health, right? Because now we're running an automation facility and you were talking about 120, 140 picks an hour from your baseline. Okay. Now I have that ROI, that clock's ticking. I need to make sure that we're at that 100 to 200, 124 picks all day long. And a lot of automation systems, it's making sure that silent failures aren't happening in your system. So a lot of times maybe you're a bad data from a wrong order structure or something like that. One system doesn't like the data that's being exchanged. A lot of times that's happened. That's silently failing in the background."Find out more about A.K. Schultz and Nick Leonard in the links below.A.K. Schultz's LinkedIn Profile: https://www.linkedin.com/in/a-k-schultz-9b5b899/Nick Leonard's LinkedIn Profile: https://www.linkedin.com/in/nickleonard/SVT Robotics Website: https://www.svtrobotics.com/SVT Robotics Library: https://atlas.svtrobotics.comThis episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

Padhu is the co-founder and CEO of Osa Commerce, a trailblazer cloud-based platform that powers the supply chains of logistics providers, retailers, and brands. With over 25 years of experience in digital supply chains, operations, and product development, he is an expert in creating and implementing end-to-end commerce solutions that optimize online sales and enhance fulfillment and delivery automation using artificial intelligence and data visibility.SHOW SUMMARYIn this episode of eCom Logistics Podcast, we feature a live discussion from MODEX 2024 in Atlanta, where we, alongside special guest Padhu Raman from Osa Commerce, delve into the intricacies of supply chain management and the revolutionary solutions Osa Commerce offers. Padhu, with a background in supply chain and e-commerce spanning 25 years, shares his journey from working at Bosch India to co-founding Osa Commerce. Osa Commerce, described as the 'Tesla of Supply Chain,' introduces an innovative SaaS platform that encapsulates the complexity of supply chain management, offering seamless integration across various systems. The platform aims to optimize inventory management, distribution, and order fulfillment processes, providing pre-integrated solutions that significantly reduce implementation time. Padhu emphasizes the importance of a modular ecosystem model in addressing the challenges of integration and change management within the supply chain.HIGHLIGHTS[00:01:16] Deep Dive with Padhu from Osa Commerce[00:02:40] Padhu's Journey in Supply Chain and E-commerce[00:04:15] Building a 3PL Business from Scratch[00:07:53] The Evolution of Osa Commerce into a SaaS Provider[00:08:16] Exploring the Ecosystem Model of Osa Commerce[00:12:31] Addressing Integration and Change Management in Supply Chain[00:16:52] The Future of 3PL and Brand Operations[00:19:47] Disruption and Innovation in the Supply Chain Space[00:20:53] Unpacking the Unique Challenges of Osa Commerce[00:21:45] The Tesla of Supply Chain: Innovation at the Core[00:24:24] Redefining Warehouse Management Systems (WMS)[00:27:01] The Evolution of E-Commerce and Its Impact on Logistics[00:32:46] The Osa Solution: Bridging Gaps in the Supply Chain[00:33:14] The Power of Data in Optimizing Supply ChainsQUOTES[00:07:26] "When you commit to a customer in the morning saying that we will ship 45,000 units by the end of day, and you come back and find out you only have almost one third of the people, and of one third of the people almost half leave after the lunch break. COVID was so rapid and things changed."[00:27:48] "We created the solution based on what the need was because we were operators. So the system is built by operators for the operators who are very simple."Find out more about Padhu Raman and his company in the link below:https://www.linkedin.com/in/padhuraman/https://osacommerce.com/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

Global Head of Essentials Operations Marv Cunningham, as Prologis' Global Head of Operating Essentials and Global Head of Workforce Solutions, oversees all aspects of Prologis' Workforce Programs and Community Relations division, as well as Essentials platform delivering the next generation of solutions to address some of the most critical challenges fulfillment centers face today building into your business the resilience you need to innovate, grow, and thrive, encompasses the company's Community Workforce Initiative (CWI). CWI is building a talent pipeline for customers, with an emphasis on revitalizing career pathways and creating economic opportunities in the communities where the company operates. Within Operating Essentials, Marv is centered at the core of successful fulfillment – from move-in services to forklifts and racking systems and encompassing fully automated warehouse solutions. Learn more about CWI here and more about Operations Essentials here Mr. Cunningham joined Prologis in 2023 and has 15-plus years of experience in Supply Chain and Logistics throughout the United States and Europe. Prior to joining Prologis. Mr. Cunningham was the COO/CIO for GXO, Logistics, the Chief Supply Chain Officer for Saks, Saks Off 5th & Hudson Bay, the Chief Supply Chain Officer for Rent the Runway, Vice President of Target Supply Chain, and multiple roles at Amazon. Mr. Cunningham has an MBA from Carnegie Mellon and a Bachelor of Science in nuclear engineering from Oregon State University which he completed in 3 years. He loves to ride his Harley-Davidson motorcycles on the weekend and plays basketball any chance he can. SHOW SUMMARYIn this episode of eCom Logistics Podcast, Marv Cunningham discusses the Prologis Essentials program and its mission to provide comprehensive solutions for e-commerce logistics challenges. He shares his extensive experience in the industry, including his time at Amazon and Target, and highlights the importance of standardization, scalability, and culture in warehouse operations. Marv also emphasizes the growing role of automation and robotics in improving efficiency and reducing labor costs. Overall, this episode offers valuable insights into the evolving landscape of e-commerce logistics and how to address industry challenges.HIGHLIGHTS[00:00:43] The advantages of 3PLs in operating systems and driving economies of scale.[00:13:11] Integration of AI and machine learning in providing real-time feedback for operational improvements.[00:19:14] Factors indicating the right time for adopting automation in warehouses.[00:23:58] Marv's four P's approach: People, Process, Performance, and Price. QUOTES[00:00:27] "They can help you with either financing or RaaS. They can set up the system, they can operate it for you. You get the economy to scale and the savings base in automation."[00:04:03] "What we're trying to do at Prologis Essentials is we're trying to also do anything inside and outside of the building. So anything from racking to fork trucks to full solution automation, to networking capacity planning."[00:13:30] "Instead of just giving you a solution, they're giving you a solution that then starts thinking about ‘how did we do today' and ‘what can I make a recommendation?'"[00:19:14] "If you have a labor problem, if you're growing, and then if you really believe that you're trying to either write process units faster or in a shorter period of time with less shifts, both of those are the right time for automation." Find out more about Marv Cunningham and his company in the link below:https://www.linkedin.com/in/marvcunningham/https://www.prologis.com/essentials-solutions/ This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

Rahul (RD) Deshmukh is a pivotal figure in logistics and distribution, specializing in operational excellence strategies for distribution centers, focusing on optimization, automation, safety standards, and cost savings. With extensive experience partnering with Fortune 500 companies and expertise in automation, digitalization, and logistics network optimization, RD has a proven track record in driving supply chain operations. Prior to Amazon, RD led supply chain operations at DHL across North America, demonstrating his prowess in managing people, processes, and costs. With over 15 years of experience, RD has led numerous successful digitalization transformations and received accolades for pioneering next-generation distribution center models. His deep understanding of both supply chain dynamics and technology enables him to implement impactful changes that benefit stakeholders.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya are joined by Rahul Deshmukh (RD), Principal eCommerce Fulfillment and Warehouse at Amazon, live from MODEX 2024. They discuss insights, trends, and challenges in eCommerce logistics, focusing on embracing digitalization, AI, and robotics in the supply chain. RD shares his journey in the logistics space, emphasizing the importance of quick decision-making, learning from failures, and improving processes. They delve into strategies for optimizing customer satisfaction, evolving consumer expectations, and navigating the evolving landscape of logistics technology showcased at MODEX.HIGHLIGHTS[00:00:27] Embrace digitalization and AI to improve efficiency and customer satisfaction.[00:04:53] Focus on leading-edge engineering in logistics design to meet evolving customer demands.[00:10:02] Implement actionable data analysis for better forecasting and planning.[00:14:08] Attend conferences like MODEX with a clear agenda to focus on innovation and problem-solving.[00:22:19] Make quick decisions, learn from failures, and continuously improve processes.[00:30:37] Apply AI to automation, forecasting, and warehouse optimization for enhanced productivity.QUOTES[00:11:52] "Standardize. Learn, be curious, and then you do bias for action... which will make our stakeholders happy, which will make my people happy, which will make the team happy, and they will go home satisfied."[00:22:22] "The worst thing is to not implement anything for having paralysis of analysis, make a quick decision, move on, learn from it, fail fast and improve."Find out more about Rahul (RD) Deshmukh in the link below:LinkedIn: https://www.linkedin.com/in/getrd1/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandconstruction.com to discover your one-stop shop for turnkey MHE integrations.

Edson Greenwood is a seasoned professional with a distinguished background in leadership and strategic management. Edson graduated from the U.S. Naval Academy in 2003, where he developed a strong foundation in discipline and integrity. Following his military service, in 2012, he earned his MBA from NYU Stern School of Business. Edson has held key positions at prestigious organizations, including impactful roles at The Blackstone Group and Palantir Technologies, where he played pivotal roles in business operations and strategy.  Currently Edson is the Chief Operating Officer at Anvyl Inc., a leading software startup. In this role, he leverages his extensive experience to oversee operational functions and drive the company's growth trajectory. Edson continues to make significant contributions to the corporate landscape, embodying the principles of dedication, innovation, and strategic vision.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll interviews Edson Greenwood, COO of Anvyl, at Manifest 2024 to discuss the current landscape of eCommerce logistics. They delve into emerging trends, challenges, and the evolving role of technology in supply chain management. From inventory management to supplier communications, they explore key areas of focus for businesses in 2024.HIGHLIGHTS[00:00:23] Trends in technology investment: 74% of respondents are likely to invest in technology in 2024, focusing on inventory management, supplier communications, and production management.[00:01:54] Shift towards offshoring and nearshoring: Companies are exploring production partners in South America, Mexico, and North America amid concerns and disruptions in traditional manufacturing hubs like China.[00:02:54] Importance of production management: As businesses grapple with supply chain complexities, there's a growing realization of the critical role of production management in ensuring overall operational success.[00:05:32] Challenges in technology adoption: Suppliers face hurdles in adopting new tools, emphasizing the need for user-friendly solutions that integrate seamlessly into existing workflows.[00:10:26] Market research insights: Survey results indicate a heightened focus on technology adoption, with inventory management emerging as a top priority for retail brands.QUOTES[00:00:23] "A lot of those responses were focused on three main areas, which were inventory management still, supplier communications, and production management."[00:02:54] "Everyone was focused on inventory or was focused on logistics and, understandably But I think there's been a lot of effort put into those areas that are now bringing people back to the point where, Hey, if there's problems with my orders, all this other stuff is gonna be wrong, too."Find out more about Edson Greenwood in the link below:LinkedIn: https://www.linkedin.com/in/edson-greenwood-415ba9b/Anvyl Youtube channel: https://www.youtube.com/@anvyl

Andreas Andrea is a seasoned supply chain and logistics professional with extensive experience in the industry. He began his career at McMaster-Carr Supply Company, an industrial supply company known for its efficient operations and same-day delivery capabilities. Andreas then worked at Vans, where he gained valuable experience in warehouse management and global supply chain operations. He later joined FabFitFun, an e-commerce company, where he played a crucial role in navigating the challenges of the COVID-19 pandemic and implementing strategies to ensure smooth logistics operations. Currently, Andreas works at Murad, a skincare company in the Unilever Prestige group, where he oversees the logistics, warehousing, inventory, and order management teams.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Andreas Andrea shares his journey in the supply chain and logistics industry, highlighting his experiences at various companies and the lessons he learned along the way. He discusses the importance of understanding the end-to-end supply chain and the role of technology in optimizing operations. Andreas also emphasizes the need for resilience and contingency planning in the face of carrier failures and the challenges posed by seasonal e-commerce shipping. He provides insights into his role at FabFitFun during the COVID-19 pandemic and the strategies implemented to diversify carriers and ensure successful peak season operations. Andreas concludes by discussing the significance of effective communication and collaboration between brands and 3PL partners.HIGHLIGHTS[00:00:00] Introduction to the podcast and guest, Andreas Andrea[00:08:33] Taking a risk on a small regional carrier that ultimately failed[00:10:19] Starting the direct import program at FabFitFun[00:13:25] Delays in delivery during winter 2020 due to carrier issues[00:15:41] Developed reporting to track carrier performance and hub backups[00:17:09] Successfully managed carrier failures during peak season[00:20:18] Bala Bangles experienced a surge in demand during COVID[00:32:04] Importance of assessing logistics partners in light of their failuresQUOTES[00:00:26] "Logistics partners will always fail. That is a fact of life. Your carrier, your three tier. Any other partner that you're working with will always fail."[00:30:09] "Your carrier, your 3PL, and any other partner they are working with will always fail. Your job is to judge them and assess them in light of that failure."?[00:34:47] "You have to really manage and let them know that failure happens and they have to be comfortable with the fact that there will be a failure."Find out more about Andreas Andrea in the link below:LinkedIn: https://www.linkedin.com/in/andreasandrea/

Tom Schmitt is a seasoned executive renowned for his transformative leadership in the logistics and supply chain industry. As President, Chairman, and CEO of Forward Air Corporation, he propelled the company to new heights, steering a $2 billion premium expedited ground transportation firm listed on Nasdaq. With a focus on strategic growth and fostering a strong organizational culture, Tom left a lasting impact during his tenure from September 2018 to the present. Before Forward Air, he held influential positions at Schenker AG, where he achieved remarkable milestones in contract logistics. Beyond the logistics realm, Tom served as a Non-Executive Director at Ferguson plc and contributed to various board roles. Renowned for his global perspective and expertise in international expansion, Tom's leadership has been recognized with prestigious awards. His diverse career, including roles at Purolator and FedEx Corporation, reflects his commitment to excellence and innovation. A published author and respected speaker, Tom's strategic insights and civic engagement continue to shape industries and communities alike.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and co-host Ninaad Acharya interview Tom Schmitt, a true legend in the logistics space. Tom shares his fascinating journey from Germany to leading some of the most recognizable companies in North America. He discusses the importance of values, confidence, and commitment in his upbringing and how they shaped his leadership style. Tom also emphasizes the significance of adding value, being clear in communication, and leaving a place better than you found it. He shares insights on the evolving principles of leadership and the importance of being adaptable and continuously learning. The episode concludes with Tom discussing the challenges faced by Forward Air, including the impact of COVID-19, a cyber attack, and an activist shareholder, and how the company overcame these obstacles.HIGHLIGHTS[00:03:30] Tom Schmitt shares his immigration story from Germany to the US[00:08:17] Tom's management experience at BP and lessons learned[00:15:06] The importance of embodying a culture and purpose in leadership.[00:16:11] Luck is when preparedness meets opportunity.[00:20:38] The value of not getting lost in multiple priorities and keeping the main thing.[00:23:39] The question "What would have to be true?" to challenge assumptions and explore possibilities.[00:37:40] Leadership failure due to putting an unqualified person in charge.[00:40:05] Challenges faced during the Omni logistics situation and cyber attack.QUOTES[00:08:41] "Position power is not what you should be leaning on. You should be leaning on adding value."[00:18:17] "When you make commitments, you do everything possible to keep those commitments."[00:23:39] "You need to be compelling, not complete."[00:28:32] "Leave a place better than you found it."Find out more about Tom Schmitt in the link below:LinkedIn: https://www.linkedin.com/in/tschmitt1965/

Kinta Gates is the Vice President of Supply Chain and Operations at Glossier Inc., where she leads the company's global operations and supply chain strategies. With a career spanning several key roles in the beauty and food industries, Kinta has established herself as a leader in operational excellence, strategic planning, and diversity, equity, and inclusion (DEI) initiatives.Before her tenure at Glossier, Kinta made significant contributions to Thrive Causemetics Inc. as a Senior Director, where she excelled in enhancing supply chain operations and implementing strategic DEI plans. Kinta's professional journey includes impactful positions at notable companies such as Mars. Her achievements include developing business-specific integrated planning processes, overseeing fulfillment network expansion projects, and leading supplier performance management. Kinta has been recognized for her leadership in DEI, being honored by the Positive Results Corporation and named one of the “50 Phenomenal Black Women Engineers” by the Los Angeles Council of Black Professional Engineers.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Kinta Gates shares her journey in the logistics space and provides valuable insights into the challenges and opportunities in the industry. She discusses the importance of leadership in supply chain, the impact of cost pressures on supply chain operations, and the role of technology, particularly AI, in optimizing supply chain processes. Kinta also offers advice for brands looking to expand into physical retail and emphasizes the need for collaboration and understanding across different functions within an organization.HIGHLIGHTS[00:03:06] Kinta's journey in the logistics space[00:11:08] The importance of practical experience in supply chain leadership[00:15:31] Chief supply chain officers being tapped for CEO positions[00:16:39] Supply chain becoming more recognized and appreciated[00:19:30] The tripled importance of supply chain in delivering customer value[00:21:29] The need for supply chain to be involved in decision-making and enhancing customer experience[00:23:04] The pressure on companies to optimize their supply chains[00:25:46] The excitement about AI and machine learning in supply chain[00:27:08] The goal of becoming responsive rather than reactive in supply chain[00:29:37] The need for supply chain professionals to educate others[00:32:56] The power of the human component in supply chain[00:38:08] Lessons learned and advice for brands expanding into physical retailQUOTES[00:00:25] "The human component of supply chain is just as powerful as any system or any process. That's the magic."[00:09:51] "There's so much value in knowing what that feels like from both sides. From being within the working team and being a functional leader of an organization."[00:21:29] "Leave space for it to absolutely rock your world. Leave space for this to absolutely disrupt your supply chain."Find out more about Kinta Gates in the link below:LinkedIn: https://www.linkedin.com/in/kintacgates/TAGSNinaad Acharya, Dan Coll, eCom Logistics Podcast, Fulfillment IQ, Kinta Gates, eCom Logistics Nation, eCommerce logistics insights, trends, successes, challenges, leaders, innovators, supply chain, operations, Glossier, global operations, supply chain strategies, beauty, food industries, operational excellence, strategic planning, DEI initiatives, Thrive Cosmetics, senior director, supply chain operations, strategic DEI plans, positive results corporation, 50 phenomenal black women engineers, LA council of black professional engineers, inventory analyst, Nortel network, co-op program, telecom, demand planning, forecast analyst, retail, inventory management, Mars, leadership, systems, technology, AI, machine learning, data, CFO, CCO, customer experience, physical retail expansion, lessons learned, advice, retail compliance, supply chain talent, LinkedIn, engage, connect, coffee, eCom Logistics Podcast, genuine insights, supply chain journey, 3PLs, VCs, 5 star rating, feedback, Fulfillment IQ, logistics, eCommerce, practical insights, Google

A supply chain and operations leader, Marcus Chung has worked at both large, established retailers and smaller startups. His experience spans brick-and-mortar stores, direct-to-consumer e-commerce and wholesale distribution.Marcus's career has focused on delivering value through strategic supply chain management. He has led global teams to drive exceptional product quality, cost and delivery results, while also engaging with the broader apparel industry to drive sustainability and protect garment workers' rights in the supply chain.Marcus earned a Bachelor of Arts degree with honors from Wesleyan University and an MBA from UC Berkeley's Haas School of Business. He served as a Trustee for Wesleyan University and served two terms on the board of directors for Net Impact, a non-profit organization whose mission is to mobilize a new generation to use their careers to drive transformational change in their workplaces and the world.SHOW SUMMARYIn this episode of eCom Logistics Podcast, join Dan Coll in this insightful episode as he sits down with Marcus Chung, COO of Coyuchi, a premium bedding and bath brand deeply committed to sustainability. Recorded at the Manifest conference in Las Vegas, Marcus shares Coyuchi's journey towards decarbonization and achieving net zero goals by 2050. From understanding the interconnected global supply chain to implementing innovative circular economy practices, this episode delves into the challenges and triumphs of making e-commerce logistics more sustainableHIGHLIGHTS[00:00:24] Consumers today are more globally aware and pose questions about brands' impact on the planet, driving a shift towards sustainability.[00:01:32] Marcus introduces Coyuchi, a brand focused on building an organic supply chain rooted in sustainability for over 30 years.[00:03:31] Marcus reflects on the evolution of sustainability in his 20-year career, from social responsibility to a broader focus on environmental impact.[00:05:27] The younger generation's increasing awareness of global supply chains influences their purchasing decisions, pushing brands towards sustainability.[00:09:13] Engaging manufacturers and suppliers in clean energy discussions as a meaningful way for brands to reduce their carbon footprint.[00:09:52] European brands are leading the sustainability agenda, while vendors worldwide are open to sustainability initiatives due to consumer expectations.[00:16:51] The economics of recycling and remanufacturing.[00:19:36] Marcus advises starting small and piloting sustainability initiatives, emphasizing the importance of intentional and measured efforts.QUOTES[00:04:38] "Consumers are more savvy... too many people really understand what meaningful action looks like."[00:08:35] "Collaboration with your suppliers, having the conversation, asking the questions... has a huge impact."[00:15:17] "We call it the Full Circle Blanket... using our own recycled product to make brand new Coyuchi product out of it."Find out more about Marcus Chung in the link below:LinkedIn: https://www.linkedin.com/in/marcusbchung/

Jeff Wolpov is senior vice president of e-commerce for Ryder E-commerce by Whiplash at Ryder System, Inc., a leading supply chain solutions, dedicated transportation, and commercial fleet management company.Jeff is responsible for leading the vision and strategy for Ryder's e-commerce and omnichannel fulfillment solutions, driving business expansion, and achieving revenue growth. Most recently, Jeff was CEO of Whiplash—formerly Port Logistics Group—where he led the company to year-over-year revenue growth of nearly 30%. In January of 2022, Whiplash was acquired by Ryder System, Inc. Prior to that, Jeff was founder and CEO of Distribution Solutions, which he grew from a startup business to a $50M regional logistics firm that served as the platform company for Whiplash.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll is joined by Jeff Wolpov to share his fascinating journey from growing up in a warehouse to leading a company at the forefront of e-commerce logistics. Explore insights into the changing landscape of returns, the impact of evolving retail trends, and the significance of customer experience in today's market.HIGHLIGHTS[00:10:14] The story of the Whiplash acquisition and the evolution towards e-commerce focus.[00:12:30] The strategic partnership with Ryder and the transformation of the business.[00:17:52] The impact of COVID-19 on the distribution business and the shift to e-commerce dominance.[00:19:35] The importance of customer retention in today's market and the challenges of customer acquisition costs.[00:23:04] The definition of omnichannel as allowing customers to buy goods in various ways to meet their preferences.QUOTES[00:08:27] "The only thing that's constant is change. We've seen some incredible changes."[00:19:15] "Brand experience is much more than just packaging. It's the touch points, it's the visibility to the shipment, it's the tracking."Find out more about Jeff Wolpov in the link below:LinkedIn: https://www.linkedin.com/in/jeff-wolpov-0bbb70173/

With over 20 years of experience in eCommerce technologies, Peter Sheldon is a recognized industry leader and former VP and Principal Analyst at Forrester Research. He has helped numerous eCommerce executives and brands to challenge their thinking and lead change in their digital transformation and commerce technology programs.As the SVP Strategy and Growth at Maergo, Peter sets the strategic vision and drives the market expansion for a first-of-its-kind parcel delivery platform, purpose-built for branded direct-to-consumer delivery. He leverages his deep expertise and network in eCommerce platforms, mobile commerce, content management, payment systems, and supply chain technologies to create innovative solutions and partnerships that disrupt the incumbent carriers and empower the largest and fastest growing brands to increase sales and customer satisfaction. Peter is passionate about delivering exceptional customer experiences and enabling the future of eCommerce.Harshida Acharya, Partner and CSO at Fulfillment IQ, has played a significant role in the company's multi-million-dollar growth. She is recognized as a top eCom Influencer by Shopify. Her expert insights have been published in Forbes, Industry Dive, and Supply Chain and Demand Executive, to name a few. Harshida wears multiple hats. She's also the creator and producer of the eCom Logistics Podcast, a podcast ranked amongst the top 5% globally and is one of the most shared business podcasts of all times. She is also actively involved in venture capital firms, serving as an investor, member, and advisor to emerging startups. Harshida's a passionate advocate for diversity and inclusion, actively fostering a community of women in supply chain and mentoring the next generation of professionals. Her efforts have earned her recognition, including the Women in Supply Chain 2023 Award.  SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya share their experiences and key takeaways from Manifest 2024, a premier e-commerce and logistics conference. During the conference, Ninaad is joined by Harshida and Peter to discuss the focus on the evolving landscape of returns, last-mile delivery challenges, and the transformative power of partnerships and emerging technologies in the e-commerce supply chain.HIGHLIGHTS[00:00:22] Partnering for Data Power: Explore the transformative potential of partnerships in the e-commerce space, emphasizing the sharing of data among vendors to drive efficiency and overcome challenges.[00:01:42] Manifest 2024 Highlights: A deep dive into the significance of Manifest 2024, discussing the unique mix of attendees, emerging companies, and the event's LinkedIn in real life (IRL) vibe.[00:05:19] E-commerce Market Opportunities: Insights into integration work as a growing opportunity in the market, with a focus on transportation, last-mile delivery, and the strategic placement of investment dollars.[00:08:43] Last Mile Evolution: Uncover the importance of last-mile delivery in the e-commerce landscape, exploring strategies to streamline and optimize this critical aspect of the supply chain.[00:11:29] AI and People in Harmony: Understand the role of AI in e-commerce while emphasizing the synergy between technology and human involvement, particularly in the context of automation and upskilling.[00:18:40] Data-Driven Returns Management: A closer look at leveraging data to tackle the challenges of returns, including bracketing and the potential for retailers to adjust return policies based on consumer behavior.[00:22:18] Resale and Circular Economy: Delve into the rising importance of the circular economy, resale markets, and how brands are actively participating in sustainable practices.[00:27:29] 2024 Tech Outlook: Explore the shifting dynamics in technology investments for 2024, with a focus on enhancing the consumer experience, accelerating shipping, and adapting to the changing economic landscape.QUOTES[00:05:52] "There's a big opportunity in the market for integration work, and a lot of conversation around all things integrations."[00:11:11] "As leaders focus on providing the right tools to your employees, it enriches the quality of their life and work."[00:18:40] "The data allows us to challenge the norms of, 'It's either free returns or it's not.'"[00:22:18] "The dynamics are changing so fast, between liquidation B2B, B2C, and things like resale."Find out more about Peter Sheldon in the link below:LinkedIn: https://www.linkedin.com/in/petersheldon/

Luca Niccolai, Italian origins, with 25 years of experience in fulfillment, transport and commercial developments. CEO of various European companies and entrepreneur, globe trotter for work and passion, 10 months ago he moved from Germany to Chicago to contribute to the strategic commercial development of Arvato in the Consumer Products sector: Fashion & Apparel, Beauty & Cosmetics, Luxury and Sport.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan and Ninaad are joined by Luca Niccolai to share his insights on the challenges and strategies for European companies looking to enter the US market. He discusses the differences between the European and US supply chain strategies, the importance of system integration, and the expectations of clients in both markets. Luca also highlights the need for networking and partnerships to generate leads and the growing demand for real-time visibility in the supply chain.HIGHLIGHTS[00:01:57] Overview of Arvato Supply Chain Solutions[00:05:25] Luca's move to the US market and focus on consumer products[00:09:40] Challenges European companies face in the US market[00:11:50] Importance of preparing and finding the right logistics partner[00:13:12] Considerations for system integration and understanding the local market[00:15:00] Importance of partnering with a logistics company for IT integration[00:18:59] Differences in client expectations between European and North American markets[00:22:45] Interest in integrating operations with new sales channels like the Metaverse[00:25:34] Adaptation to the difference between just-in-time manufacturing in Europe and just-in-time delivery in the US[00:28:26] Approach to expanding sales in the US and comparison to European tacticsQUOTES[00:11:43] “European companies need to prepare themselves in the right way before entering the US market.”[00:18:59] "US clients expect new solutions and are open to testing new technologies like artificial intelligence and robotics."Find out more about Luca Niccolai in the link below:LinkedIn: https://www.linkedin.com/in/luca-niccolai/

Sean Henry is the CEO and co-founder of Stord, a logistics and technology provider for high-growth, omnichannel brands like Athletic Greens, Seed Health, Native, Tula, and many more. Stord has been on the Inc 5000 list for three years in a row, and was valued at $1.3 billion at its most recent funding round.SHOW SUMMARYIn this episode of eCom Logistics Podcast, we delve into the intricacies of eCommerce logistics with Sean Henry. From the fragmented nature of third-party logistics to the importance of integrated supply chain solutions, Sean shares insights garnered from his journey and highlights the critical role of sophisticated parcel TMCs in optimizing costs and speeds for brands of all sizes.HIGHLIGHTS[00:02:48] Unlocking Innovation - The Power of Young Entrepreneurs in Industries[00:08:08] Amazon-Like Experience - Integrating Digital and Logistics Coordination[00:09:36] Overcoming Fragmentation - Challenges in Achieving Optimal Logistics Efficiency[00:10:59] E-commerce Fulfillment Challenges - Navigating Shipping Speeds and Real-Time Tracking[00:13:30] Prime-Like Logistics - Coordinating Delivery Speeds Across Multiple Channels[00:19:15] Revenue Volatility - Sustainable Models for Logistics Success[00:29:16] Business Model Adaptability - Navigating Disruptions in Organizations[00:30:00] Evolution of "For People" Model - Technology's Role in Optimizing Warehouse Capacities[00:31:12] Software in Warehouse Operations - Shift towards High-Touch E-commerce FulfillmentQUOTES[00:20:38] "Quality of revenue is kind of point one and premise... if I can't point to why every dollar of my revenue is getting what that customer is getting from me that they can't get elsewhere and how they're getting a return on their investment, then it's fickle revenue."[00:37:18] "Logistics needs to go a little beyond and get into the commercial side of the universe... logistics has a direct implication for you to be able to make a good margin decision on that inventory."Find out more about Sean Henry in the link below:LinkedIn: https://www.linkedin.com/in/shenry96/

Hannah Kain, President and CEO of ALOM, a supply chain company she founded in 1997, oversees its global operations serving Fortune 500 customers in technology, automotive, life sciences, and regulated industries across 19 locations. Born in Denmark, Hannah has a diverse background, including teaching at Copenhagen Business School. She holds multiple board positions, including with the National Association of Manufacturers and WBENC, where she serves as 1st vice chair. Recognized for her leadership, Hannah has received various awards, including being named a 2023 SDCE Supply Chain Pro to Know and a 2021 WE USA Top WBE CEO. In 2020, she was featured in Business Insider's Top 100 People Transforming Business and received the SDCE Women Leaders in Supply Chain award, among other honors.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya interview Hannah Kain, the President and CEO of ALOM, a supply chain company. Hannah shares her journey of starting the business in the 90s and discusses the catalysts that drove her into the supply chain space. She emphasizes the importance of technology, quality, and sustainability in supply chain operations. Hannah also addresses the challenges faced by women in the industry and the need for ESG (environmental, social, and governance) reporting. She highlights the role of AI in supply chain and shares her insights on future trends and challenges.HIGHLIGHTS[00:02:55] Hannah's motivation for starting ALOM and her fascination with technology and manufacturing[00:08:09] The importance of technology, ESG, and quality in ALOM's approach[00:11:44] The origin of ALOM's diverse service offerings and their focus on customer needs[00:13:23] Discussion on the challenges and experiences of being a female founder in the 90s[00:23:18] Hannah emphasizes the importance of integrating sustainability into every decision[00:27:05] Hannah shares a story about addressing human trafficking in the supply chain[00:29:19] Importance of employee engagement and retention in creating a positive work environment[00:32:12] Hannah shares her approach to onboarding and reducing the time it takes for employees to become effective[00:34:00] Dan asks about the use of AI in supply chain and Hannah's perspective on its current and future applications[00:42:32] Challenges in the supply chain industryQUOTES[00:00:27] "Once you start measuring and actually have a system for capturing data, it's where you can really leverage and make a difference in those areas."[00:23:18] "I think it's key to get it into every decision being made and also to create that visibility over to customers."[00:34:00] "I think a lot of the issues we're having now will be solved by technology. And so I'm a big technology believer."Find out more about Hannah Kain in the link below:LinkedIn: https://www.linkedin.com/in/hannahkain/

Inna Kuznetsova, the CEO of ToolsGroup, is a seasoned leader in the realm of AI-powered solutions for supply chain management. With a career dedicated to integrating technology and innovation into the supply chain, Inna oversees ToolsGroup's cutting-edge solutions utilized by retailers, manufacturers, and distributors globally. Her impressive track record includes prior roles as the CEO of 1010data and key positions at INTTRA, CEVA Logistics, and IBM. As an independent director, Inna contributes her expertise to the board of Freightos, a publicly traded SaaS marketplace platform. A distinguished mathematician with MS and Ph.D. degrees from Moscow State University and an MBA from Columbia Business School, Inna is also a recognized author and speaker, having received the Women in Supply Chain Award for three consecutive years.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya interview Inna Kuznetsova, CEO of Tools Group, about the role of AI in demand planning and supply chain management. Inna shares her insights on how AI can improve demand forecasting, optimize inventory management, and enhance pricing and markdown strategies. She emphasizes the importance of leveraging data and implementing dynamic planning to navigate the complexities of today's supply chain landscape. Inna also discusses the challenges and opportunities for e-commerce brands in diversifying their sales channels and managing returns effectively.HIGHLIGHTS[00:00:00] Introduction to the podcast and guest's background[00:03:12] The impactful moments and philosophies in the guest's career[00:09:02] The role of AI in demand planning and supply chain[00:13:10] The use of probabilistic models in demand forecasting[00:14:19] The advantages of using artificial intelligence in forecasting and managing inventory[00:18:20] The role of AI in reducing the bullwhip effect during disruptions like COVID-19[00:23:48] The role of AI in allocation planning and optimizing inventory distribution[00:25:05] Case study example of allocation planning for a retailer in a resort area[00:27:33] The benefits of fulfilling orders from stores and intelligent optimization of markdowns[00:31:24] Importance of dynamic fulfillment and holistic approach to e-commerce[00:40:43] The proliferation of shipping from store and its advantages/disadvantages[00:43:29] Rethinking shipment strategies and returns[00:44:17] Managing returns and decision-making[00:46:20] Implementing digital twin for intelligent returnsQUOTES[00:11:44] "The reason why I was so attracted to ToolsGroup, why I left my previous role to jump into this current journey was because ToolsGroup was a pioneer in using machine learning in demand forecasting, which they started doing 15 years ago."[00:18:20] "With the help of machine learning, you can fulfill better from the stores. It's not just fulfillment from the warehouse. It'd be much more efficient fulfilling from a store where that item may be marked down by 50 percent tomorrow, even if it costs you a little bit more in shipping."[00:43:29] "Moving from static planning to dynamic planning and then to navigation through the supply chain is the future trend I'm most excited about. It will minimize the amount of unproductive work made by human beings and allow them to focus on more strategic discussions."Find out more about Inna Kuznetsova in the link below:LinkedIn: https://www.linkedin.com/in/ikuznetsova/