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2 episodes with gustavson school
2 episodes with gustavson school
4 episodes with gustavson school
Dan Pontefract, author of Work-Life Bloom, joins Sales Talk for CEOs to share a groundbreaking approach to leadership. Key takeaways include redefining CEO responsibilities to include care, balancing humanity with execution, and fostering engagement through positive reinforcement. Dan also introduces a unique framework for navigating work-life cycles, offering practical advice for CEOs to inspire their teams and drive sustainable success. About GuestMy new book, WORK-LIFE BLOOM is a Thinkers50 Top New Management Book for 2024 and won the Gold Medal - Axiom Business Book Awards. Otherwise, I'm a leadership strategist, author, consultant, and keynote speaker. Other award-winning books include LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT & FLAT ARMY. I help leaders realize that the future of work is now. Dan Pontefract is a renowned leadership strategist, author, and keynote speaker with over two decades of experience in senior executive roles at companies such as SAP, TELUS, and Business Objects. Since then, he has worked with organizations worldwide, including Salesforce, Amgen, the State of Tennessee, Nestlé, Canada Post, Autodesk, BMO, the Government of Canada, Manulife, Nutrien, and the City of Toronto, among others.As an award-winning and best-selling author, Dan has written five books: WORK-LIFE BLOOM, LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. Dan also writes for Forbes, Harvard Business Review, and other outlets.Dan is a renowned keynote speaker who has presented at four TED events and has delivered over 600 keynotes . He is an adjunct professor at the University of Victoria's Gustavson School of Business and has received over 25 industry, individual, and book awards.Dan's career is interwoven with corporate and academic experience, coupled with an MBA, B.Ed, and multiple industry certifications and awards. Notably, Dan is listed on the Thinkers50 Radar, HR Weekly's 100 Most Influential People in HR, PeopleHum's Top 200 Thought Leaders to Follow, and Inc. Magazine's Top 100 Leadership Speakers.About Guest CompanyDan offers a range of options to help you, your team, your entire organization, or your event with various leadership and corporate culture insights. Options include keynotes, workshops, strategic planning sessions, assessments, master classes, and various learning modules. Tailored or off-the-shelf, Dan's repertoire of knowledge and solutions is as wide as his musical tastes. (hint: very wide) Inquire: speak@danpontefract.comSocial Links https://www.danpontefract.com/content/https://www.linkedin.com/in/danpontefract/https://www.linkedin.com/company/the-pontefract-group/Books: https://www.danpontefract.com/content/booksbydan/Podcast: https://www.danpontefract.com/content/podcast/Blog: https://www.danpontefract.com/content/blog/Book recommended by Dan: https://www.danpink.com/books/drive/Podcast recommended by Dan: https://munkdebates.com/listen/Connect with Alice HeimanLinkedIn Profile: https://www.linkedin.com/in/aliceheiman/Alice's Website: https://aliceheiman.com/
Mark Colgate, an associate dean with the University of Victoria's Gustavson School of Business Learn more about your ad choices. Visit megaphone.fm/adchoices
We have a real treat for listeners today! Jen and Sandi are joined by award-winning author Dan Pontefract to talk about his new book Work-Life Bloom: How to Nurture a Team that Flourishes! From his website: "Dan is a renowned keynote speaker who has presented at four TED events and delivers approximately 50 keynotes annually. He is an adjunct professor at the University of Victoria's Gustavson School of Business and has received over 25 industry, individual, and book awards." Listen along as Dan, Sandi, and Jen cover topics such as: The origin of Work-Life Bloom Personas in Work/Life Balance "Soil" vs "Water" tests in the workplace Workplace Vulnerability and Gen Z You can connect with Dan on his website donpontefract.com, and you can check out the book's page at worklifebloom.com Dan's Assessment: worklifebloom.com/work-life-assessment Connect with Dan on LinkedIn! Thank you so much for listening! Make sure to check out the video cast under the "Videos" tab! Connect with Jen on LinkedIn and visit her website Own Up!® Connect with Sandi on LinkedIn and visit her website Satori Consulting, Inc! Have a comment, question, or topic for Sandi and Jen? Leave us a comment on LinkedIn!
Want to become more heart-centered? There's a new playbook in town! Deb has released her first book The Heart-Centered Leadership Playbook: How to Master the Art of Heart in Life & Leadership. Get your copy now here on our official Amazon link!Dan Pontefract is a renowned leadership strategist, author, and keynote speaker with over two decades of experience in senior executive roles at companies such as SAP, TELUS, and Business Objects. Since then, he has worked with organizations worldwide, including Salesforce, Amgen, the State of Tennessee, Nestlé, Canada Post, Autodesk, BMO, the Government of Canada, Manulife, Nutrien, and the City of Toronto, among others.As an award-winning and best-selling author, Dan has written five books: WORK-LIFE BLOOM, LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. Dan also writes for Forbes, Harvard Business Review, and other outlets.Dan is a renowned keynote speaker who has presented at four TED events and has delivered over 600 keynotes. He is an adjunct professor at the University of Victoria's Gustavson School of Business and has received over 25 industry, individual, and book awards.Dan's career is interwoven with corporate and academic experience, an MBA, B.Ed, and multiple industry certifications and awards. Dan is listed on the Thinkers50 Radar, HR Weekly's 100 Most Influential People in HR, PeopleHum's Top 200 Thought Leaders to Follow, and Inc. Magazine's Top 100 Leadership Speakers.Connect with Dan at:* https://www.linkedin.com/in/danpontefract/* https://www.instagram.com/dan.pontefract/* https://twitter.com/dpontefract* https://www.danpontefract.com/* https://www.youtube.com/@dan.pontefract/videos* Dan's Book: https://www.danpontefract.com/work-life-bloom-preorder/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit debcrowe.substack.com
Dan Pontefract is a renowned leadership strategist, author, and keynote speaker with over two decades of experience in senior executive roles at companies such as SAP, TELUS, and Business Objects. Since then, he has worked with organizations worldwide, including Salesforce, Amgen, the State of Tennessee, Nestlé, Canada Post, Autodesk, BMO, the Government of Canada, Manulife, Nutrien, and the City of Toronto, among others. As an award-winning and best-selling author, Dan has written four books: LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. His fifth book, WORK-LIFE BLOOM, will be published in 2023. Dan also writes for Forbes, Harvard Business Review, and other outlets. Dan is a renowned keynote speaker who has presented at four TED events and has delivered over 600 keynotes . He is an adjunct professor at the University of Victoria's Gustavson School of Business and has received over 25 industry, individual, and book awards. Dan's career is interwoven with corporate and academic experience, coupled with an MBA, B.Ed, and multiple industry certifications and awards. Notably, Dan is listed on the Thinkers50 Radar, HR Weekly's 100 Most Influential People in HR, PeopleHum's Top 200 Thought Leaders to Follow, and Inc. Magazine's Top 100 Leadership Speakers. Dan's Books: https://www.danpontefract.com/booksbydan/ - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (00:43) Dan's book, Open to Think (05:24) Technique: Creative Thinking and Marinating in the Moment (10:41) Technique: Building Creative Thinking Skills (13:44) Tip: The Maginot Line and the Importance of Critical Thinking (15:47) Tip: The Impact of Technology on Critical Thinking (21:35) Technique: Deciphering (24:33) Technique: Deep Work and Performance (27:50) Technique: Time Cushioning and Situational Capacity (30:33) Tool: Circle of Competence (31:19) Applied Thinking Challenges (37:34) Tip: Continuous Learning (40:35) Technique: Being Ruthless and Humane (43:04) Tip: Popcorn Metaphor (46:09) Key Takeaway (47:09) Conclusion
"WOW! It's time for men to comfortably discuss their values, life's journey and mission. An enlightening and entertaining show with revealing facts to encourage open communication." Dan Pontefract is a renowned leadership strategist, author, and keynote speaker with over two decades of experience in senior executive roles at companies such as SAP, TELUS, and Business Objects. Since then, he has worked with organizations worldwide, including Salesforce, Amgen, the State of Tennessee, Nestlé, Canada Post, Autodesk, BMO, the Government of Canada, Manulife, Nutrien, and the City of Toronto, among others. As an award-winning and best-selling author, Dan has written five books: WORK-LIFE BLOOM, LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. Dan also writes for Forbes, Harvard Business Review, and other outlets. Dan is a renowned keynote speaker who has presented at four TED events and has delivered over 600 keynotes . He is an adjunct professor at the University of Victoria's Gustavson School of Business and has received over 25 industry, individual, and book awards. Dan's career is interwoven with corporate and academic experience, coupled with an MBA, B.Ed, and multiple industry certifications and awards. Notably, Dan is listed on the Thinkers50 Radar, HR Weekly's 100 Most Influential People in HR, PeopleHum's Top 200 Thought Leaders to Follow, and Inc. Magazine's Top 100 Leadership Speakers. Don't forget to follow CB, comment, rate, review, and subscribe to the show on your preferred platform! ⭐️⭐️⭐️⭐️⭐️ Rating/reviews: https://lovethepodcast.com/courage Listen on your favorite platform: ▶️ Apple Podcast: https://apple.co/34Q2dcI ▶️ iHeart Radio: https://ihr.fm/3sKaUgM ▶️ Amazon: https://amzn.to/36j2DZz ▶️ Spotify: https://spoti.fi/3I6jXzc Websites: ➡️ Courage Consulting: https://courage-consultant.com/ ➡️ KeynoteSpeaking: https://courage-consulting.com/speaker/ ➡️ Coaching Association: https://www.acec-association.org/ ➡️ Master Corporate Executive Coach Certification: https://acec-association.org/master-corporate-executive-coach-certification/ Social Media:
Dan Pontefract is the founder and CEO of Pontefract Group, a firm that improves the state of leadership and organizational culture. He works with firms such as Salesforce, Canada Post, BMO, Nutrien, TD Bank, Autodesk, Amgen, and others to help shift their culture, employee experience, leadership practices, and operating ways. He is also an Adjunct Professor at the University of Victoria, Gustavson School of Business. Dan is the best-selling author of five books: WORK-LIFE BLOOM: How to Nurture a Team That Flourishes (2023), LEAD. CARE. WIN. How to Become a Leader Who Matters (2020), OPEN TO THINK: Slow Down, Think Creatively, and Make Better Decisions (2018), THE PURPOSE EFFECT: Building Meaning in Yourself, Your Role and Your Organization (2016) and FLAT ARMY: Creating a Connected and Engaged Organization (2013). Dan is on the Thinkers50 Radar list, HR Weekly's 100 Most Influential People in HR, PeopleHum's Top 200 Thought Leaders and Inc. Magazine's Top 100 leadership speakers. Notably, Dan is a proven leader with real-world, game-changing and award-winning experience. Previously as Chief Envisioner and Chief Learning Officer at TELUS—a Canadian telecommunications company with revenues of over $14 billion and 50,000 global employees—he launched the Transformation Office, the TELUS MBA, and the TELUS Leadership Philosophy, all award-winning initiatives that dramatically helped to increase the company's employee engagement to record levels of nearly 90%. Despite leaving full-time in 2018, Dan continues to work with TELUS as Director of the TELUS MBA and on a retainer to assist TELUS clients as needed. Previous to his ten years at TELUS, he held senior executive positions over twelve years with SAP, Business Objects, Crystal Decisions and the British Columbia Institute of Technology (BCIT). Dan's career is interwoven with corporate and academic experience, coupled with an MBA, B.Ed and multiple industry certifications. He is a renowned speaker, invited to deliver over 600 external keynotes and presentations, including four TED Talks. Dan also writes for Forbes and Harvard Business Review. www.worklifebloom.com
Dan Pontefract is a renowned leadership strategist, author, and keynote speaker with over two decades of experience in senior executive roles at companies such as SAP, TELUS, and Business Objects. Since then, he has worked with organizations worldwide, including Salesforce, Amgen, the State of Tennessee, Nestlé, Canada Post, Autodesk, BMO, the Government of Canada, Manulife, Nutrien, and the City of Toronto, among others. As an award-winning and best-selling author, Dan has written five books: Work-Life Bloom, LEAD. CARE. WIN., Open To Think, The Purpose Effect, and Flat Army. Dan also writes for Forbes, Harvard Business Review, and other outlets. Dan is a renowned keynote speaker who has presented at four TED events and has delivered over 600 keynotes. He is an adjunct professor at the University of Victoria's Gustavson School of Business and has received over 25 industry, individual, and book awards. Dan's career is interwoven with corporate and academic experience, coupled with an MBA, B.Ed, and multiple industry certifications and awards. Notably, Dan is listed on the Thinkers50 Radar, HR Weekly's 100 Most Influential People in HR, PeopleHum's Top 200 Thought Leaders to Follow, and Inc. Magazine's Top 100 Leadership Speakers.
Dan is the best-selling author of four books: “Lead. Care. Win.”, “Open to Think”, “The Purpose Effect”, and “Flat Army”. A renowned speaker, Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. Dan is an adjunct professor at the University of Victoria, Gustavson School of Business and has garnered more than 20 industry awards over his career. He is also a huge fan of Canadian band “The Tragically Hip”.Employee engagement has been stuck at sad, low levels ever since pollsters have been measuring it. And each year, leaders are tasked with bringing levels up, but how? My friend Dan Pontefract, leadership strategist, culture change expert, speaker, Tragically Hip superfan (if you're Canadian, you'll understand this), and best-selling author of four books, joins us today to share his thoughts on how you can make Work and Life Bloom…no coincidence, that's the title of his newest book… “Work-Life Bloom”. Dan suggests we have been getting leadership's definition wrong, largely because of three big myths: Work-life balance is a zero-sum game, the invitation for authenticity has only been lip service, and focusing on employee engagement has been a complete miss.CHAPTERS00:03:23 Book origins00:07:01 A sense of agency and autonomy00:10:45 Speaking up when necessary00:13:34 The 4 Personas00:17:48 Leaders getting involved00:26:44 Are we expecting too much of our leaders?00:31:16 What is the perception of leaders?00:36:27 Dan's overarching goalLINKSGallupBlessing/WhiteAon HewittGallup - Employee EngagementWorld Health Organization - Burn-out an "occupational phenomenon"Dr. Vivek H. MurthyEagle ConsultingBritish Columbia Institute of TechnologyTelus Mobility“Awakening Compassion at Work” by Monica Worline and Jane Dutton - Goodreads“Work-Life Bloom: How to Nurture a Team that Flourishes” by Dan Pontefract - GoodreadsIMAGE CREDITS (see images on Youtube video)Someone looking defeated - Envato ElementsSomeone using a stationary bike -CanvaLeader and employee talking -CanvaWork-Life Bloom Model - credit Dan PontefractDr. Vivek H. Murthy - credit TwitterFlower blooming - Envato ElementsTwo ropes intertwining - CanvaPeople working in cubicles - Envato ElementsA cross-section of an iceberg - credit“Awakening Compassion at Work” by Monica Worline and Jane Dutton - credit Goodreads“Work-Life Bloom: How to Nurture a Team that...
Canada launched a new First Home Saving's Account in an effort to get younger people saving and into the housing market... Doug Stuart, an Assistant Teaching Professor at the Gustavson School of Business at the University of Victoria joins us to tell us everything we need to know about the First Home Saving's Account!
The one where Darian chats with Saul Klein, the Dean and Professor of International Business at the Gustavson School of Business at the University of Victoria, about: The newly updated Gustavson Brand Trust IndexTop ten trusted brands for this yearLeast trusted brands for this yearHow brands can become most trusted by consumersPredictions for next year's IndexSign up for the Marketing News Canada e-newsletter at www.marketingnewscanada.com.–Special Offer for Marketing News Canada ListenersUnbounce can help you easily build landing pages, popups and sticky bars. Highly customizable and no coding required, anyone can get started on converting more traffic into leads, signups and sales. Try it yourself with a free 14-day trial and get 20% off your first three months now! https://unbounce.grsm.io/5cmrgz1mt3r6Thanks to our sponsor Jelly Academy. Jelly Academy has been helping professionals, students and teams across Canada acquire the skills, knowledge and micro certifications they need to jump into a new digital marketing role, get that promotion, and amplify their current marketing roles. Learn more about Jelly Academy's 6 Week online bootcamp here: https://jellyacademy.ca/digital-marketing-6-week-program–Follow Marketing News Canada:Twitter - twitter.com/MarketingNewsC2Facebook - facebook.com/MarketingNewsCanadaLinkedIn - linkedin.com/company/marketing-news-canadaYouTube - youtube.com/channel/UCM8sS33Jyj0xwbnBtRqJdNwWebsite - marketingnewscanada.com Follow Darian Kovacs:Website - jellymarketing.com/darianLinkedIn - linkedin.com/in/dariankovacsFacebook - facebook.com/dariankovacspageInstagram - instagram.com/dariankovacsTwitter - twitter.com/dariankovacsFollow Saul Klein:Gustavson Brand Trust Index - https://www.uvic.ca/gustavson/brandtrust/UVic Gustavson School of Business - https://www.uvic.ca/gustavson/Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
Saul Klein, Dean of the Gustavson School of Business at the University of Victoria discusses Canada's most trusted brands Learn more about your ad choices. Visit megaphone.fm/adchoices
The timeline for the Stanley Park train maintenance Jordan Armstrong, Global BC Reporter provides an update on the Stanley Park train maintenance Are free air conditioners a sustainable solution to B.C's heat? Alex Boston, Principal for Boston Consulting for local government, former Fellow at SFU's Morris K. Wosk Centre for Dialogue discusses whether free air conditioners a sustainable solution to B.C's heat? Vancouver's potential 9% property tax increase Pete Fry, Vancouver City Councillor discusses Vancouver's potential 9% property tax increase Who are Canada's most trusted brands? Saul Klein, Dean of the Gustavson School of Business at the University of Victoria discusses Canada's most trusted brands Learn more about your ad choices. Visit megaphone.fm/adchoices
The one where Darian chats with Saul Klein, the Dean and Professor of International Business at the Gustavson School of Business - University of Victoria, about: The Gustavson Brand Trust Index How people develop trust in brands What Saul expects to see for this year's study How brands can gain trust with their consumersSign up for the Marketing News Canada e-newsletter at www.marketingnewscanada.com.–Special Offer for Marketing News Canada ListenersUnbounce can help you easily build landing pages, popups and sticky bars. Highly customizable and no coding required, anyone can get started on converting more traffic into leads, signups and sales. Try it yourself with a free 14-day trial and get 20% off your first three months now! https://unbounce.grsm.io/5cmrgz1mt3r6Thanks to our sponsor Jelly Academy. Jelly Academy has been helping professionals, students and teams across Canada acquire the skills, knowledge and micro certifications they need to jump into a new digital marketing role, get that promotion, and amplify their current marketing roles. Learn more about Jelly Academy's 6 Week online bootcamp here: https://jellyacademy.ca/digital-marketing-6-week-program–Follow Marketing News Canada:Twitter - twitter.com/MarketingNewsC2Facebook - facebook.com/MarketingNewsCanadaLinkedIn - linkedin.com/company/marketing-news-canadaYouTube - youtube.com/channel/UCM8sS33Jyj0xwbnBtRqJdNwWebsite - marketingnewscanada.com Follow Darian Kovacs:Website - jellymarketing.com/darianLinkedIn - linkedin.com/in/dariankovacsFacebook - facebook.com/dariankovacspageInstagram - instagram.com/dariankovacsTwitter - twitter.com/dariankovacsFollow Saul Klein:Website - https://www.uvic.ca/gustavson/Website - https://www.uvic.ca/gustavson/brandtrust/Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
Today's HRchat guest says that, instead of aiming for work-life balance, the goal should be what he calls 'work-life bloom'.Dan Pontefract is the founder and CEO of Pontefract Group, a firm that improves the state of leadership and organizational culture. He is the best-selling author of four books and a popular speaker. Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. Dan has been listed on the Thinkers50 Radar list. HR Weekly listed him as one of its 100 Most Influential People in HR. PeopleHum listed Dan on the Top 200 Thought Leaders to Follow and Inc. Magazine listed him as one of the top 100 leadership speakers.Questions For Dan Include:Tell us about the Leadership NOW podcastYou don't believe in work-life balance but rather something you call work-life bloom – what does that mean?What have you discovered in your recent work-life bloom research? What are the four work-life personas?More About DanDan is an adjunct professor at the University of Victoria, Gustavson School of Business and has garnered more than 20 industry awards over his career. Previously as Chief Envisioner and Chief Learning Officer at TELUS, he launched the Transformation Office, the TELUS MBA, and the TELUS Leadership Philosophy, all award-winning initiatives that dramatically helped to increase the company's employee engagement to record levels of nearly 90%. Prior to TELUS, he held senior roles developing leaders, team members, and customers at SAP, BusinessObjects and BCIT.We do our best to ensure editorial objectivity. The views and ideas shared by our guests and sponsors are entirely independent of The HR Gazette, HRchat Podcast and Iceni Media Inc.
Dan Pontefract is the founder and CEO of Pontefract Group, a firm that improves the state of leadership and organizational culture. He is the best-selling author of four books: LEAD. CARE. WIN. How to Become a Leader Who Matters, OPEN TO THINK, THE PURPOSE EFFECT and FLAT ARMY. A renowned speaker, Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. Dan is an adjunct professor at the University of Victoria, Gustavson School of Business and has garnered more than 20 industry awards over his career. Dan is honoured to be on the Thinkers50 Radar list. HR Weekly listed him as one of its 100 Most Influential People in HR. PeopleHum listed Dan on the Top 200 Thought Leaders to Follow and Inc. Magazine listed him as one of the top 100 leadership speakers. His third book, OPEN TO THINK won the 2019 getAbstract International Book of the Year. LEAD. CARE. WIN. was a finalist for the same award in 2021. More information at www.pontefractgroup.com
Episode 236 features Dan Pontefract, Founder, and CEO of Pontefract Group, a firm that improves the state of leadership and organizational culture. Find Dan Online:Website: www.danpontefract.comLinkedin: https://www.linkedin.com/in/danpontefract/Instagram: https://www.instagram.com/dan.pontefractTwitter: https://twitter.com/dpontefractYouTube: https://www.youtube.com/channel/UCwmKOY8GHbOC3cRvNg8O0UQAbout Dan:Dan is the founder and CEO of Pontefract Group, a firm that improves the state of leadership and organizational culture.He is the best-selling author of four books: LEAD. CARE. WIN - How to Become a Leader Who Matters, OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. A renowned speaker, Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. Dan is an adjunct professor at the University of Victoria, Gustavson School of Business, and has garnered more than 20 industry awards over his career.Dan is honored to be on the Thinkers50 Radar list. HR Weekly listed him as one of its 100 Most Influential People in HR. PeopleHum listed Dan on the Top 200 Thought Leaders to Follow and Inc. Magazine listed him as one of the top 100 leadership speakers.His third book, OPEN TO THINK won the 2019 getAbstract International Book of the Year. LEAD. CARE. WIN. was a finalist for the same award in 2021.Previously as Chief Envisioner and Chief Learning Officer at TELUS—a Canadian telecommunications company with revenues of over $14 billion and 50,000 global employees—he launched the Transformation Office, the TELUS MBA, and the TELUS Leadership Philosophy, all award-winning initiatives that dramatically helped to increase the company's employee engagement to record levels of nearly 90%. Prior to TELUS, he held senior roles developing leaders, team members, and customers at SAP, Business Objects, and BCIT.Dan and his wife, Denise, have three children (aka goats) and live in Victoria, Canada.........Thank you for listening! If you wanted to learn more about the host, Brian Ondrako, check out his “Now” Page - https://www.brianondrako.com/now or Sign up for his Weekly Newsletter or 3x a Week Blog - https://brianondrako.com/subscribe/ See acast.com/privacy for privacy and opt-out information.
Prices at the pump have surpassed $2.30 in parts of British Columbia, and Premier Horgan has suggested that some of us may want to rethink how much we use our cars. We'll talk to personal finance expert Kelley Keehn about how we can make our money work in a pinch; And in our second half, how much should we be tipping and when? We're joined by a professor at the University of Victoria's Gustavson School of Business, and a business etiquette expert in Kelowna.
Increasing concerns over transit safety in major canadian cities, The future of tipping, Canadian boxers sign open letter demanding changes to the sport's governing body & The return of the Marcos family in the Philippines - May 10th, 2022 Increasing concerns over transit safety in major canadian cities Guest: Patty Garside, assault victim The future of tipping Guest: Simon Pek, Assistant Professor, Gustavson School of Business, University of Victoria Canadian boxers sign open letter demanding changes to the sport's governing body Guest: Bryan Colwell, former Team Canada Olympic Boxing Team and two-time Canadian Champion (91kg) The return of the Marcos family in the Philippines Guest: Leonora Angeles, Associate Professor, UBC
Royal Bank of Canada is hiking base salaries of some employees by 3% as cost of living soars & Rogers, Shaw vow to fight competition watchdog's plan to block merger deal Michael Levy, CKNW Business Analyst analyzes the latest in the markets, RBC hiking base salaries of employees and the Rogers, Shaw merger that looks to be blocked. The future of tipping should be driven by Canadians, not businesses Simon Pek, Assistant Professor in the Gustavson School of Business at the University of Victoria has studied tipping and says there needs to be a greater framework to decide when Canadians should leave a tip and when not to. Plus, your calls! - When do you tip? At fast food restaurants? Fine dining? The coffee shop? Is renting an electric vehicle the solution to rising gas prices and inflation? Jeremy Cato, Vancouver correspondent for Automotive News Canada, three time Automotive Journalist of the Year and online at www.CatoCarGuy.com discusses the future of being able to rent electric vehicles as rising gas prices show signs of slowing down “Crypto Crash” suddenly wipes $200 billion from the price of Bitcoin, Ethereum, BNB, XRP, Luna, Solana, Cardano and Avalanche Andy Baryer, Technology and Digital Lifestyle Expert at HandyAndyMedia.com & a weekly contributor on The Shift with Shane Hewitt dissects the 'Crypto Crash' as markets continue to plunge. See omnystudio.com/listener for privacy information.
Simon Pek, Assistant Professor in the Gustavson School of Business at the University of Victoria has studied tipping and says there needs to be a greater framework to decide when Canadians should leave a tip and when not to. Plus, your calls! - When do you tip? At fast food restaurants? Fine dining? The coffee shop? See omnystudio.com/listener for privacy information.
Ch1: Ottawa police found themselves patrolling increasingly empty downtown streets on Sunday as the “Rolling Thunder” protest made good on plans to decamp from Canada‘s capital. Guest: Laura Osman. Canadian Press Ottawa Reporter. Ch2: Vancouver police say they were called to dispose of a “suspicious device” found along the route of the BMO Vancouver Marathon Sunday morning. Guest: Sgt. Steve Addison, VPD spokesperson Ch3: The 2022 Gustavson Brand Trust Index reveals that Canadian consumers are more distrusting of dominant technology brands than ever before. Guest: Saul Klein, dean of UVic's Gustavson School of Business. Ch4: Alegria is a classic Cirque du Soleil show that's been reimagined and updated. And it's happening at the big top in Downtown Vancouver right now. Guest: CKNW Contributor Raji Sohal interviewed Vincent Lavoie, acrobat with Cirque du Soleil. Ch5: The BC Urban Mayors Caucus has released a response to the proposed change to the Police Act by the BC Legislature's Special Committee on Reforming the Police Act. Guest: Lisa Helps, Mayor of Victoria. See omnystudio.com/listener for privacy information.
Dan Pontefract is a leadership strategist, author, keynote speaker and trusted advisor. He is a best-selling author whose award-winning books include LEAD. CARE. WIN.: How To Become a Leader Who Matters, OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. As a speaker, Dan has presented at four different TED events and also writes for Forbes & Harvard Business Review. He is an adjunct professor at the University of Victoria, Gustavson School of Business, on the Thinkers50 Radar, and garnered more than 20 industry awards over his career. He is also the founder of the Pontefract Group, helping organizations & leaders reach their full potential. Through his company, Dan provides clients consultative services that assess and recommend how to become more collaborative, productive, engaged and purpose-driven. All of Dan's work is nested under the concept of agency. He believes the age of agency is upon us, be it employee, team, organization or community. From Dan's point of view, agency will become the glue that binds our book of worth. Read the show notes here: https://bwmissions.com/one-away-podcast/
As the devastation caused by the storm cuts off roadways across the province, many people are rushing to gas stations, fearing the worst. But do they need to? Today we look into how the storm could affect supply by speaking with Adel Guitouni, associate professor of management sciences, operations research and decision support systems at UVic's Peter B. Gustavson School of Business. Get more stories like this in your inbox every morning by subscribing to our daily newsletter at CapitalDaily.ca Check our membership opportunity at CapitalDaily.ca/MemberAnd subscribe to us on our socials! Twitter @CapitalDailyVic Instagram @CapitalDaily Facebook @CapitalDailyVic
JORDAN SCHLEY, PrincipalJordan started his career in high school, working at his family grocery business, Quality Foods. After spending 10 plus years managing his first Quality Food store in Courtenay, he was promoted to VP of Store Operations for the South Island region. He later went on to opening numerous award-winning stores and managed various business aspects until it was sold. Jordan is an expert in understanding what it takes to manage award-winning stores and truly understands the ins and outs of running a business. Jordan has recently founded Care2talk, a local mobile app designed to create an easy-to-use video chat tool for those with cognitive decline or other impairments. Care2Talk identifies a gap in services available to connect seniors or individuals with dementia/cognitive disabilities with their caretakers, family, or friends. It's a video technology platform that is easily accessible and the most secure product on the market for care facilities.In addition, Jordan is currently the VP of Operations at Capital Investment Network and has spearheaded many successful fundraising campaigns while building strategic partnerships, contributing to its significant growth. He has organized countless successful educational/pitch events that have connected angel investors with entrepreneurs, strengthening and giving back to the local tech community. NAGMA DHILLON, Venture AssoicateNagma holds a Bachelor of Commerce Degree and a double specialization in service management and entrepreneurship from Gustavson School of Business. During her time at Gustavson School of Business, she was the President of Young Women in Business.She led and organized countless educational programs and networking events that connected female students with ambitious women to help them step into the workforce or grow their business with the proper set of tools and knowledge to reach their fullest potential. In addition, Nagma has co-founded an e-commerce company that promotes sustainability and helps individuals reduce their carbon footprint by replacing their single-use face pads with alternative, reusable organic face pads. Learn more about Cindicates by visiting: www.cindicates.com.Nagma's Final 4:Book: Venture Deals: Be Smarter Than Your Lawyer and Venture Capitalist.Best Advice: "Don't be afraid to ask for help."App: Microsoft Excel.Restaurant: Boom + Batten Restaurant & Cafe.Jordan's Final 2:App: Slack.Restaurant: Pagliacci's.Links to organizations referenced:Capital Investment Network.Lethub.Joni.Simbi.VINN.For more local news impacting business, visit:Website: www.businessexaminer.ca Hosted on Acast. See acast.com/privacy for more information.
Learn about the most trusted brands in Canada in this years Gustavson School of Business Brand Trust Index with the Gustvason School Dean Saul Klein.
Dan Pontefract is the founder and CEO of Pontefract Group, a firm that improves the state of leadership and organizational culture. ”Full potential is possible.” He is an Adjunct Professor at the University of Victoria, Gustavson School of Business. Dan is the best-selling author of four books: LEAD. CARE. WIN. How to Become a Leader Who Matters (2020), OPEN TO THINK: Slow Down, Think Creatively, and Make Better Decisions (2018), THE PURPOSE EFFECT: Building Meaning in Yourself, Your Role and Your Organization (2016) and FLAT ARMY: Creating a Connected and Engaged Organization (2013). learn more at www.leadcarewin.com or www.ericbrooker.com
A conversation with Saul Klein, Dean and Professor of International Business in the Gustavson School of Business at the University of Victoria Born in Zimbabwe, Dean Klein has had a broad-ranging career in Canada, the USA, Singapore and South Africa with consulting assistance to over 60 different organizations. He has led strategic planning workshops for organizations in a variety of sectors and is a recipient of teaching awards from all over the world. Learn more about us at www.LeadershipVictoria.ca
Chapter 1: Foreign ministers of the G7 countries come together in London today for their first in-person meeting since the COVID-19 pandemic began over a year ago. This year British host Dominic Raab is opening with talks with U.S. Secretary of State Antony Blinken. Guest: Chapter 2: Mornings with Simi welcomes a new member to the team. Chapter 3: Are we bending the curve here in British Columbia? It has been six weeks of increased restrictions, even though it started out as a three week “circuit breaker” but is it all working? Well, a group of modelling experts says it IS. Guest: Sarah Otto, Professor and Mathematical Biologist at The University of British Columbia. Chapter 4: Another weekend, another shooting in the Lower Mainland. This time a man was gunned down in a Delta parking lot on Saturday and police have now confirmed he was a provincial corrections officer. Guest: Kim Bolan, Crime Reporter for the Vancouver Sun. Chapter 5: The results of the 2021 Gustavson Brand Trust Index will be released on May 3. Every year, the Gustavson Brand Trust Index reveals which are the most trusted brands in Canada. After a year into a global pandemic, the survey highlights a new shift in consumer loyalty amongst Canadians and their purchase considerations. Guest: Saul Klein, Dean of the Gustavson School of Business. See omnystudio.com/listener for privacy information.
Dan is the founder and CEO of The Pontefract Group, a firm that improves the state of leadership and organizational culture. He is the best-selling author of four books: LEAD. CARE. WIN. How to Become a Leader Who Matters, OPEN TO THINK, THE PURPOSE EFFECT and FLAT ARMY. A renowned speaker, Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. Dan is an adjunct professor at the University of Victoria, Gustavson School of Business and has garnered more than 20 industry awards over his career.
Leadership is a difficult skill to master. Ultimately, we all want to become a leader who matters. For that if we do not matter then there is no reason for another to follow us. However, on the other side of the coin, to matter as a leader we need to inspire and motivate our followers. Therefore, we are caught in a chicken and egg situation. To matter as a leader is something which can bring meaning and joy to your leadership journey. Dan is the founder and CEO of The Pontefract Group, a firm that improves the state of leadership and organizational culture. He is the best-selling author of four books: LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT and FLAT ARMY. A renowned speaker, Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. Dan is an adjunct professor at the University of Victoria, Gustavson School of Business and has garnered more than 20 industry awards over his career. Previously as Chief Envisioner and Chief Learning Officer at TELUS—a Canadian telecommunications company with revenues of over $14 billion and 50,000 global employees—he launched the Transformation Office, the TELUS MBA, and the TELUS Leadership Philosophy, all award-winning initiatives that dramatically helped to increase the company’s employee engagement to record levels of nearly 90%. Prior to TELUS he held senior roles at SAP, Business Objects and BCIT. Topics During this interview Dan and I discuss the following topics: His background and experienceThe inspiration behind Lead. Care. Win.The 9 lessons of how to be a leader who matters For the complete show notes be sure to check out our website: https://movingforwardleadership.com/160
How do you create a culture that is open and transparent, inclusive and empowering, trusting and accepting and still hit the target? If you as a leader want to “win”, you have to win in two ways. You have to win in the business and you have to win the hearts and minds of your people. To do this, you have to care. You have to care about the target and the goals, and you have to care about the people in the path that will achieve the goal. That's leadership.In this episode, Dan Pontefract and I break down the lessons he shared in his new book, "Lead, Care, Win" and take a deep dive into how to create great cultures and great teams. Follow Danny Langloss on LinkedIn as he breaks down leadership tools, strategies, and concepts throughout the week.To sign up for our mailing list click here.About Dan Pontefract:A renowned speaker, Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. He is an adjunct professor at the University of Victoria, Gustavson School of Business, and has garnered more than 20 industry awards over his career.Previously serving as Chief Envisioner and Chief Learning Officer at TELUS — a Canadian telecommunications company with revenues of $14 billion and 50,000 global employees—he launched the Transformation Office, the TELUS MBA, and the TELUS Leadership Philosophy, all award-winning initiatives that dramatically helped to increase the company's employee engagement to record levels of nearly 90%. Prior to TELUS, he held senior roles at SAP, Business Objects, and BCIT.Click here to connect with Dan Pontefract on LinkedInClick here to check out The Pontefract Group Website
How do you create a culture that is open and transparent, inclusive and empowering, trusting and accepting and still hit the target? If you as a leader want to “win”, you have to win in two ways. You have to win in the business and you have to win the hearts and minds of your people. To do this, you have to care. You have to care about the target and the goals, and you have to care about the people in the path that will achieve the goal. That's leadership.In this episode, Dan Pontefract and I break down the lessons he shared in his new book, "Lead, Care, Win" and take a deep dive into how to create great cultures and great teams. Follow Danny Langloss on LinkedIn as he breaks down leadership tools, strategies, and concepts throughout the week.To sign up for our mailing list click here.About Dan Pontefract:A renowned speaker, Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. He is an adjunct professor at the University of Victoria, Gustavson School of Business, and has garnered more than 20 industry awards over his career.Previously serving as Chief Envisioner and Chief Learning Officer at TELUS — a Canadian telecommunications company with revenues of $14 billion and 50,000 global employees—he launched the Transformation Office, the TELUS MBA, and the TELUS Leadership Philosophy, all award-winning initiatives that dramatically helped to increase the company's employee engagement to record levels of nearly 90%. Prior to TELUS, he held senior roles at SAP, Business Objects, and BCIT.Click here to connect with Dan Pontefract on LinkedInClick here to check out The Pontefract Group Website
Dan is the founder and CEO of The Pontefract Group, a firm that improves the state of leadership and organizational culture.He is the best-selling author of four books: LEAD. CARE. WIN. How to Become a Leader Who Matters, OPEN TO THINK,THE PURPOSE EFFECT andFLAT ARMY.A renowned speaker, Dan has presented at four differentTED events and also writes for Forbes andHarvard Business Review.Dan is an adjunct professor at the University of Victoria, Gustavson School of Business and has garnered more than 20 industry awards over his career. CONNECT WITH Dan Pontefract Website: www.danpontefract.com CONNECT WITH Cedric Francis Facebook: https://www.facebook.com/cedricbfrancis Twitter: https://twitter.com/cedricbfrancis Instagram: https://www.instagram.com/cedric_francis/ LinkedIn: https://www.linkedin.com/in/cedric-francis-a0544037/
In this episode of the Iron Sharpens Iron Movement, Jim Hotaling interviews Dan Pontefract. Dan is the founder and CEO of The Pontefract Group, a firm that improves the state of leadership and organizational culture. He is the best-selling author of four books: LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT and FLAT ARMY. A renowned speaker, Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. Dan is an adjunct professor at the University of Victoria, Gustavson School of Business and has garnered more than 20 industry awards over his career. His third book, OPEN TO THINK is the 2019 getAbstract International Book of the Year winner and the 2019 Axiom Business Book Award Silver Medal winner in the Leadership category. Previously as Chief Envisioner and Chief Learning Officer at TELUS—a Canadian telecommunications company with revenues of over $14 billion and 50,000 global employees—he launched the Transformation Office, the TELUS MBA, and the TELUS Leadership Philosophy, all award-winning initiatives that dramatically helped to increase the company’s employee engagement to record levels of nearly 90%. Prior to TELUS, he held senior roles at SAP, Business Objects, and BCIT. Visit http://ironsharpensiron.fm for show notes and more exclusive content.
Chapter 1: A new podcast called 13 Hours: Inside the Nova Scotia Massacre launches today. It’s a deep dive into the horrific shooting in Portapique back in April. Sarah Ritchie is an anchor and reporter with Global News in Halifax, she’s the host of the podcast and joins us to talk about it. Guest: Sarah Ritchie, Global News Anchor and Reporter in Halifax. Chapter 2: You might think twice about booking a flight after you hear this. Essentially, airlines are selling tickets for flights they know are likely to be cancelled. John Gradek is a faculty lecturer and program coordinator in aviation management at McGill University, and he’s calling it a “bait-and-switch” strategy. Guest: John Gradek, Faculty Lecturer and Program Coordinator for Aviation Management at McGill University. Chapter 3: On Saturday, Joe Biden was officially named the president-elect of the United States. However, the saga isn’t over yet. In this disputed election, what laws could Trump try to use in his legal fight to retain power? Lisa Manheim, Associate professor, School of Law at the University of Washington, spoke to our Niki Reitmayer. Guest: Niki Reitmayer, CKNW Mornings contributor Chapter 4: There’s some serious new restrictions in place from the ministry of health and an awesome new challenge to encourage people to avoid gatherings has emerged. Red FM program director Pooja Sekhon is here to tell us all about it. Guest: Pooja Sekhon, Red FM program director. Chapter 5: Big news this morning with Pfizer announcing their COVID-19 vaccine is 90 percent effective in trials. Some countries like China and Russia are already administering untested COVID-19 vaccines, and others may be looking to follow suit. Guest: Maxwell Smith, assistant professor at Western University and expert in infectious disease ethics and health equity. Chapter 6: A provincial health order issued Saturday is one of the most restrictive we’ve seen since the beginning of the pandemic. They are designed to keep most businesses open but to restrict social gatherings. But what constitutes a gathering? Guest: Adrian Dix, Provincial Health Minister. Chapter 7: The Canadian Senate and University of Victoria are holding a virtual forum this week, and part of that will be unpacking the outcome of the US election and the future of the relationship between the United States and China. Guest: Saul Klein, chair of the Victoria Forum and dean of UVic’s Gustavson School of Business. Chapter 8: A new book is shedding light on the experiences of the earliest women to serve in the Vancouver Police Department. Author Carolyn Daley joins us to talk about her inspiration for the book and what she learned in the process of writing it. Guest: Carolyn Daley, author. See omnystudio.com/listener for privacy information.
In this episode of #TheSpeakerShow, Sean Pillot de Chenecey interviews Dan Pontefract, a renowned speaker who has given over 300 keynotes and presentations, including four TED Talks. He writes for Forbes, Harvard Business Review and The Huffington Post, and is the best-selling author of three best-selling books: 'Open to Think', 'The Purpose Effect' and Flat Army'. His latest, and fourth book 'Lead, Care, Win' is out today! Dan is also an Adjunct Professor at the University of Victoria, Gustavson School of Business, and the founder and CEO of The Pontefract Group a firm that improves the state of leadership and organizational culture. Previously, as Chief Envisioner of TELUS he founded the Transformation Office to help organizations enhance their corporate culture, leadership, learning, work styles & collaboration practices. In this dynamic episode, we discuss a range of his insights on issues including: The importance of business culture Why being a humane leader matters How to define and unleash brand purpose Seizing the moment regarding 'The Great Reset' Utilising the lens of community in decision-making
If you want a fantastic read to inspire your Customer Experience journey, look no further than Dr Mark Colgate's Science of Service. A great read that is anchored in science and research not one hit wonders. With fun analogies, he explores some of the salient themes from his book including the 3Rs framework including the importance of Reliability and consistency, keeping your core promise. He discusses the importance of excellence, coaching and accountability as levers for Customer Experience. If you haven't yet picked up his book, I highly recommend reading it! Mark Colgate is an award-winning Professor of Service Excellence at the University of Victoria, Gustavson School of Business. He is also a regular professor at the China European Business School in Shanghai, the leading business school in China, and has taught in Ireland, New Zealand, and Australia. Mark's primary research areas are service excellence and coaching and he's known for his passion for excellent customer service and his innovative teaching style. Mark has consulted for many service organizations including the Commonwealth Bank of Australia, TELUS, the Bank of Ireland, the Bank of New Zealand, Kiwi Experience, Sony, Toyota, Enerco and Whistler Blackcomb. For More Information: https://markcolgate.com/ Listen More Episodes: https://thecustomer.guru/ Powered By Propulo Consulting: https://propulo.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
“To get to the punchline, the government should set up a co-investment fund that matches angel investments dollar for dollar. It should adopt a national tax incentive scheme that already exists in British Columbia, Saskatchewan and Nova Scotia. And it should consider replacing the loans that are being made available through its support packages with convertible notes. The Canadian government should leverage angel investments to ensure that early-stage, high-growth companies are going to survive and thrive despite the pandemic.” — Michael King, Finance Professor at the Gustavson School of Business, University of Victoria
Welcome back! This week I'm really excited to share a chat I had with Dan Pontefract. Dan is a keynote speaker, leadership strategist, best-selling author, and founder of The Pontefract Group, which aims to improve the state of leadership and organizational culture. He's written three books: “Open to Think”, “The Purpose Effect”, and “Flat Army”, and his fourth book, “Lead. Care. Win. How to Become a Leader Who Matters” will be published later this year. Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. Dan is an adjunct professor at the University of Victoria, Gustavson School of Business, and has garnered more than 20 industry awards over his career. Dan's thinking is world class and his ideas of how we can be better leaders in this time of tremendous disruption is important for all of us to hear. Dan gives us a very clear path forwards about what we need to do to navigate the current situation and ensure we're successful moving forwards after the pandemic. To learn more about Dan, you can visit his website at danpontefract.com. Enjoy the conversation! --- Support this podcast: https://anchor.fm/dr-greg-wells/support
On this episode of the Fintech Friday's Podcast, our host Manseeb Khan sits down with Prof. Michael R. King, Lansdowne Chair in Finance, Gustavson School of Business, University of Victoria. They chat about transformational fintech, big tech vs techfins and fintech 3.0. Enjoy.
The Peter B. Gustavson School of Business at the University of Victoria has unveiled the fifth annual Gustavson Brand Trust Index with key trends suggesting that consumers are more willing to place a brand in a positive light when a company responds to a crisis with honest and authentic remedies. Mountain Equipment Co-op (MEC) led this year's ranking as the most trusted brand in Canada, despite consumer criticism over the lack of diversity in their advertisements. MEC was forthright in acknowledging the lack of representation in how it depicted people in outdoor activities and actively addressed the lack of diversity in multiple ways that helped maintain consumer trust. Facebook's values-based trust score saw a substantial decline from 2018, while Snapchat and Instagram also experienced a decline in standings. This erosion of trust in social media continues from small losses in the 2018 study to much larger distrust amongst consumers in 2019. Social media brands now account for four of the nine least trusted brands in Canada. Guest: Dr Saul Klein Dean and Professor of Marketing & International Business, Gustavson School of Business at the University of Victoria
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This week my guest is Dr. Richard Wolfe of the University of Michigan Ross School of Business, who will be getting into the organizational dynamics of sports, going beyond analytics and sport science, to gain the competitive edge to drive your sports team performance.About Dr. Wolfe:Professor Wolfe is a member of the Executive Education Faculty, Ross School of Business and Faculty Director of the Ross School’s Sport and Organization Dynamics Conference. From 2001 to 2007 Wolfe served as Director of the Sport Management Master’s Program, and was the Director of the Centre for Sport Management, at the University of Michigan. Much of Dr. Wolfe’s current work focuses on how best practices in organization dynamics contribute to sport team success. Previously, Wolfe used sport as a lens through which we can learn about various business phenomena such as innovation, leadership, communication, teamwork, and strategy.Richard is currently under contract with Harvard University Press to write a book on big time college athletics. Wolfe is a past Editor of the Journal of Sport Management and has published in such journals as the Journal of Management, Organization Science, Journal of Sport Management, Human Resource Management, the Academy of Management Executive, and the European Sport Management Quarterly.From 2010 to 2017 Wolfe served as Professor of Strategic Management and Winspear Fellow at the Peter B. Gustavson School of Business, the University of Victoria. Dr. Wolfe holds graduate degrees in organization theory (PhD, University of Michigan), business administration (MBA, Pennsylvania State University), and physical education (MA, University of Michigan)About the Conference:https://michiganross.umich.edu/news/michigan-ross-announces-first-ever-sports-and-organizational-dynamics-conferenceSome of the key sessions during the conference include:Team Culture (Kim Cameron, Stephen M. Ross School of Business, University of Michigan): Using his extensive research on NFL locker room culture and its correlation to team performance, Cameron will lead a panel discussion, featuring the SODC Board of Advisors, discussing how corporate culture and positive organizational scholarship can help build performance in sport.The Emergence of Excellence: Leadership in Times of Dramatic Complexity and Change (Bob Quinn, Stephen M. Ross School of Business, University of Michigan): Quinn will moderate a panel discussion exploring how to lead in times of disruptive change and how that ties into sport team performance.Creating “One Team” From Diverse Individuals (Lynn Wooten, Dyson School of Management, Cornell University): Wooten’s research explores workforce diversity and how that can be leveraged to an organization’s competitive advantage. She will lead a panel discussion about the effects of and approaches to diversity in sports and maximizing its positive impact.Leading Change: From Resistance to Cooperation (Joel Brockner, Columbia Business School, Columbia University): This panel discussion will be moderated by Brockner, who has done extensive research on leading organizational change. They will discuss how to overcome resistance to achieve change in sports organizations.The conference is highly geared toward senior leaders responsible for sport team performance, including general managers, head coaches, assistant general managers, and assistant coaches. For more information about the conference, visit michiganross.umich.edu/sportsdynamics.
Welcome to the Design Thinking podcast! I'm Dawan Stanford, your host. David Dunne, Professor and Director of MBA Programs at the University of Victoria's Gustavson School of Business, joins me today. David and I were introduced by Paolo Korre, who you may remember from an earlier episode of the show! We'll chat today about a range of subjects, including the use of design thinking in redesigning an MBA program. As you'll learn today, David's background in experience and marketing helped to lead him to design thinking. When he returned to school intending to become a professor, he found himself deeply interested in student-centered methods of teaching. He worked in design on the side, taking sabbaticals to spend time with designers and in design schools. Design thinking is a practitioner's art, and it takes experience with it to really make the methods your own. This applies both to my own journey and David's, and we'll explore the concept today in our conversation. We'll also talk about the struggle to help students to make methods their own, rather than only learning the methods. David and I talk about helping people to achieve the ability to think about how they're thinking. He recommends meditation as a powerful tool to reach this space of metacognition, and suggests the book Why Buddhism Is True. David also teaches students about cognitive biases and runs exercises to help them discover which biases are most prevalent in their teams. We'll also dig into his book, and what designers or people on design pathways can learn from it. He'll explain the three tensions that he sees in a design thinking process: inclusion, disruption, and perspective. We'll also hear about the four models for how designers can respond to these tensions. Don't miss this deeply informative episode with a wonderful guest! Learn More About Today's Guest David Dunne on LinkedIn Design Thinking at Work In This Episode [01:18] — We hear about David's background, and how his experience in business and marketing helped to lead him to where he is today. [07:13] — What was the learning curve like for David during his early projects? [09:55] — Dawan thinks of design thinking as a practitioner's art, he explains, and you develop your strengths and see your weaknesses through its practice and interaction.[12:35] — How often does Dawan succeed in getting his students to make methods their own, rather than simply learn the methods? [15:31] — An important aspect of design thinking is that the process brings you face-to-face with your own limitations, David points out. [18:17] — David responds to Dawan's perspective on having a “provisional mindset.” [18:41] — What other aspects of mindset has David been exploring in his work? [24:21] — David talks about the feedback loop that can result when you don't do basic sketches to begin with. [28:46] — We hear David's response to what Dawan has been saying about the challenges involved in working with teams. [31:01] — Is there anything that David has seen really help people move into the space of thinking about how they're thinking? [36:35] — David talks about the three tensions that exist in a design thinking process, and what they suggest for designers or people on design pathways. [40:14] — The second and third tensions are disruption and perspective, David explains. [45:17] — David talks about the four different models of ways of acting in relation to the tensions that he covers in his book. [51:10] — One of the conversations that Dawan often has early is that these methods aren't appropriate in all contexts, he points out. [52:25] — David explains something that he has found universal. [57:40] — We hear about an experience that David had early in his journey as a designer, and he points out that design becomes instinctive over time. [61:42] — David mentions that he's co-writing a book with Paolo Korre. [62:07] — Where can people learn more about David and his work? Links and Resources yes@designthinking101.com (Dawan Stanford) David Dunne on LinkedIn Design Thinking at Work David Dunne's bio at the Gustavson Brand Trust Index team leaders page Paolo Korre The Reflective Practitioner by Donald Schon Why Buddhism Is True by Robert Wright The Importance of Cognitive Errors in Diagnosis and Strategies to Minimize Them by Pat Croskerry, MD, PhD The Total Economic Impact™ Of IBM's Design Thinking Practice Design Thinking and How It Will Change Management Education: An Interview and Discussion Roger Martin Jeanne Liedtka on Design Thinking 101
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. David Dunne, Professor and Director of MBA Programs at the University of Victoria’s Gustavson School of Business, joins me today. David and I were introduced by Paolo Korre, who you may remember from an earlier episode of the show! We’ll chat today about a range of subjects, including the use of design thinking in redesigning an MBA program. As you’ll learn today, David’s background in experience and marketing helped to lead him to design thinking. When he returned to school intending to become a professor, he found himself deeply interested in student-centered methods of teaching. He worked in design on the side, taking sabbaticals to spend time with designers and in design schools. Design thinking is a practitioner’s art, and it takes experience with it to really make the methods your own. This applies both to my own journey and David’s, and we’ll explore the concept today in our conversation. We’ll also talk about the struggle to help students to make methods their own, rather than only learning the methods. David and I talk about helping people to achieve the ability to think about how they’re thinking. He recommends meditation as a powerful tool to reach this space of metacognition, and suggests the book Why Buddhism Is True. David also teaches students about cognitive biases and runs exercises to help them discover which biases are most prevalent in their teams. We’ll also dig into his book, and what designers or people on design pathways can learn from it. He’ll explain the three tensions that he sees in a design thinking process: inclusion, disruption, and perspective. We’ll also hear about the four models for how designers can respond to these tensions. Don’t miss this deeply informative episode with a wonderful guest! Learn More About Today’s Guest David Dunne on LinkedIn Design Thinking at Work In This Episode [01:18] — We hear about David’s background, and how his experience in business and marketing helped to lead him to where he is today. [07:13] — What was the learning curve like for David during his early projects? [09:55] — Dawan thinks of design thinking as a practitioner’s art, he explains, and you develop your strengths and see your weaknesses through its practice and interaction.[12:35] — How often does Dawan succeed in getting his students to make methods their own, rather than simply learn the methods? [15:31] — An important aspect of design thinking is that the process brings you face-to-face with your own limitations, David points out. [18:17] — David responds to Dawan’s perspective on having a “provisional mindset.” [18:41] — What other aspects of mindset has David been exploring in his work? [24:21] — David talks about the feedback loop that can result when you don’t do basic sketches to begin with. [28:46] — We hear David’s response to what Dawan has been saying about the challenges involved in working with teams. [31:01] — Is there anything that David has seen really help people move into the space of thinking about how they’re thinking? [36:35] — David talks about the three tensions that exist in a design thinking process, and what they suggest for designers or people on design pathways. [40:14] — The second and third tensions are disruption and perspective, David explains. [45:17] — David talks about the four different models of ways of acting in relation to the tensions that he covers in his book. [51:10] — One of the conversations that Dawan often has early is that these methods aren’t appropriate in all contexts, he points out. [52:25] — David explains something that he has found universal. [57:40] — We hear about an experience that David had early in his journey as a designer, and he points out that design becomes instinctive over time. [61:42] — David mentions that he’s co-writing a book with Paolo Korre. [62:07] — Where can people learn more about David and his work? Links and Resources yes@designthinking101.com (Dawan Stanford) David Dunne on LinkedIn Design Thinking at Work David Dunne’s bio at the Gustavson Brand Trust Index team leaders page Paolo Korre The Reflective Practitioner by Donald Schon Why Buddhism Is True by Robert Wright The Importance of Cognitive Errors in Diagnosis and Strategies to Minimize Them by Pat Croskerry, MD, PhD The Total Economic Impact™ Of IBM's Design Thinking Practice Design Thinking and How It Will Change Management Education: An Interview and Discussion Roger Martin Jeanne Liedtka on Design Thinking 101
On this episode Josh talks with Mark Colgate, Professor of Service Excellence at the University of Victoria, Gustavson School of Business. They discuss, scientifically, of what good service is comprised.
In Episode 23, we meet Dan Pontefract, Dan is the founder and CEO of The Pontefract Group, a firm that improves the state of leadership and organizational culture. Dan has presented at four different TED events and also writes for Forbes, Harvard Business Review and The Huffington Post. Dan is an adjunct professor at the University of Victoria, Gustavson School of Business and has garnered more than 20 industry awards over his career. Dan previously served as Chief Envisioner and Chief Learning Officer at TELUS—a Canadian telecommunications company with revenues of $14 billion and 50,000 global employees—where he launched the Transformation Office, the TELUS MBA, and the TELUS Leadership Philosophy, all award-winning initiatives that dramatically helped to increase the company’s employee engagement to record levels of nearly 90%.
Mark is a Professor of Service Excellence at the University of Victoria, Gustavson School of Business. Author of "The science of service, the proven formula to drive customer loyalty and stand out from the crowd." Available on Amazon. Mark has done work with the govt. Of British Columbia, Telus, Whistler Blackcomb and the Commonwealth Bank of Australia.
Jeannie and Adam uncover the science behind consistently great customer service with Mark Colgate, author of The Science of Service. Get customer service down to a science The problem with customer service is not making it great, but making it consistently great. It is impossible to make people do, think and feel the same things. What is great for one customer may be terrible for the next, or simply may not work out the same way in every situation. So how can we know our service is always great for every customer? And more importantly, how do we hold employees accountable for this? “You can't tell someone they are accountable. They will reject that." -Mark Colgate However impossible this may sound, Mark Colgate, Ph.D has it down to a science! In fact, his latest book is all about how you can take a scientific approach to delivering consistently great customer service. “There’s a really clear science to service.” -Mark Colgate This episode is chock-full of actionable highlights from Mark’s book, the Science of Service. Not only does he share some of his best tips and examples, but he gives you what you need to develop a framework for consistent service you can use today! “You can even take the science of service and build a community around great customer service.” -Mark Colgate Here’s an overview of what you’ll learn: Not only is consistency important in customer service, but Mark explains why it is the most important. [3:23] Mark shares his F.A.M.E model so you can dig in and develop your framework. [6:53] One big key to consistent service is giving customers cognitive control. Here’s how that works. [9:35] What does this look like in action? Mark shares a first-hand case study and tips for rallying employees. [14:30] Are you ready to get consistently great customer service down to a science for your organization? Then put on your lab coat and listen in! About our guest Mark Colgate is a Professor of Service Excellence at the University of Victoria, Gustavson School of Business. His teaching roles have taken him all over the world, including regular assignments at the China European Business School in Shanghai, the U.K., Ireland and New Zealand. An expert in customer service excellence, Mark has consulted for many service organizations including the Commonwealth Bank of Australia, TELUS, Whistler Blackcomb, Kiwi Experience, Sony, Toyota and many areas of the BC and UK government. Connect with Mark Twitter Website Related Content 360Connext® post, How to Create the Most Spectacular Customer Service Disasters Customers That Stick® post, How to Get Your Team to Deliver Consistent Customer Service Episode 342: Ruben Ocampo, Service Design Episode 328: Customer Service Phrases that Are a Problem We’re on C-Suite Radio! Check it out for more great podcasts Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices
Here it is: Six Pixels of Separation - Episode #639 - Host: Mitch Joel. I've had the pleasure of knowing Dan Pontefract for some time. I've also been (more than) slightly intimidated by him (and his smarts). Dan has a big, big brain (and he knows how to use it). He's the bestselling author of three book: The Purpose Effect, Flat Army and his recently published, Open To Think. He's the Chief Envisioner of TELUS Transformation Office, where he helps organizations and leaders looking to improve all facets of the "future of work," including employee engagement, leadership development, collaborative behaviours, organizational purpose, digital transformation and corporate culture. He's also an Adjunct Professor at the Gustavson School of Business, University of Victoria. This year, the Thinkers50 organization placed him on their “On the Radar” list (a huge honor). On this episode, we crack open his latest book, Open To Think, and discuss how leaders should slow down, get more creative in their thinking, and where better decisions come from. Enjoy the conversation... Running time: 54:45. Hello from beautiful Montreal. Subscribe over at iTunes. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. or you can connect on LinkedIn. ...or on Twitter. Here is my conversation with Dan Pontefract. Open To Think. The Purpose Effect. Flat Army. TELUS Transformation Office. Follow Dan on Twitter. This week's music: David Usher 'St. Lawrence River'.
Denise Williams, CEO of the First Nations Technology Council, has an in-depth discussion with Jordyn about some of these issues of Internet access and technological literacy in Indigenous Communities - particularly as it relates to job creation. Technology jobs in British Columbia are expanding and will continue to do so as we move further towards a knowledge-based economy and no one understands that better than this episode’s main guest, Denise Williams. Denise Williams is the Executive Director of the First Nations Technology Council. She is Coast Salish from the Cowichan Tribes on Vancouver Island but lives and works in Vancouver as the Executive Director of the FNTC. Later on in the episode, Lydia Prince, Animikii Web & Communications Strategist talks with Jordyn about her experience as a student in FNTC’s first Bridging to Technology cohort and about why she’s chosen a technological career as an Indigenous young person. Guest Bio At the intersection of Indigenous sovereignty, technological advancement and a rapidly expanding technology and innovation economy, in demand of new ideas and new skills, Denise has the privilege of working with Indigenous peoples, governments, academics, technology futurists and social changemakers to map the ecosystem that will result in fair and equitable access to the tools and education required for success in the digital age. Denise leads a theory of change that will not only ensure Indigenous peoples are competitive in BC’s technology and innovation sector, but leading and growing local digital economies. With a passion for contributing and volunteering in initiatives and organizations that influence real change and the advancement of truth and reconciliation, Denise proudly serves as the President of the Urban Native Youth Association, advisor on innovation to the Governor General of Canada, Status of Women Canada’s Indigenous Women’s Circle, on the board of the First Mile Connectivity Consortium, Vancouver Economic Commission and on the Simon Fraser University Board of Governors as Alumni-in-Order, where she earned her masters degree in business administration in 2015. To learn more about FNTC, head to their website, http://www.technologycouncil.ca/, or find them on social media. Host Bio Jordyn Hrenyk is a Dean’s List graduate of the Gustavson School of Business at the University of Victoria. She holds a Bachelor of Commerce degree from 2015. Jordyn’s professional background is in Indigenous entrepreneurship education research and curriculum design; specifically, in supporting Indigenous entrepreneurs in the development and execution of their business and project ideas. Jordyn is Métis and white and is a member of Métis Nation Saskatchewan, Local #7.
Trina QaqqaqIn, Inuit Activist, talks with Jordyn and Dakota about what it means to be an effective ally to Inuit Peoples. They discuss issues of identity and belonging, particularly as it relates to being a Northern Inuit person living and working in the Southern Canadian context. The trio takes a deeper look at Trina’s motivations for joining the activism space and talks about what she hopes to accomplish with her growing projects. Trina speaks clearly and passionately about issues that Northern Canadians face and she provides important insight for all Southern Canadians to consider. Guest Bio Trina is currently a student of Business Administration and Human Resource Management at Sir Sandford Fleming College in Peterborough, Ontario. Her presence as an Inuit activist is growing and we look forward to supporting her in any way we can - at the very least, following what is sure to be a long and passionate career in activism. Host Bios Jordyn Hrenyk is a Dean’s List graduate of the Gustavson School of Business at the University of Victoria. She holds a Bachelor of Commerce degree from 2015. Jordyn’s professional background is in Indigenous entrepreneurship education research and curriculum design; specifically, in supporting Indigenous entrepreneurs in the development and execution of their business and project ideas. Jordyn is Métis and white and is a member of Métis Nation Saskatchewan, Local #7. Dakota Lightning brings Animikii's projects to life by making them look great, work across all platforms and are a delight for users to interact with. As our resident front-end expert, he is responsible for delivering engaging experiences through the latest web technologies. Dakota is a member of the Samson Cree Nation and lives and works on Vancouver Island.
Ginger Gosnell-Myers, Vancouver's first ever Aboriginal Relations Manager, talks with Jordyn about issues of identity and belonging. Ginger is Nisga’a and Kwakwaka’wakw and now lives on the traditional territory of the Musqueam, Squamish, and Tsleil-Waututh Peoples in Vancouver. Before joining the City of Vancouver, Ginger was a key advocate for Indigenous youth; she was an Action Canada 2004 Fellow, a former Co-Chair to the Assembly of First Nations National Youth Council, and a former President of the Urban Native Youth Association. Guest Bio Ginger is the City of Vancouver’s first Aboriginal Relations Manager where she is central to advancing Vancouver as the world’s first official City of Reconciliation, and is working across all City departments to bridge Aboriginal policies, programs and relations. Key to this work is implementing the Truth and Reconciliation Commissions Calls to Action, and strengthening the relationship between local First Nations, the urban Aboriginal community, and Reconciliation Canada. Throughout 2008–2011 Ginger worked on the Environics Urban Aboriginal Peoples Study as both Project Manager and Public Engagement Director. The UAPS is Canada’s largest research study on Aboriginal people living in urban environments, and has become the leading research on urban Aboriginal people’s values, aspirations, experiences, and identity. She has facilitated and spoken at several provincial, national and international events, including the International Indigenous Women & Wellness Conference, the Senate Standing Committee on Aboriginal Peoples, and the United Nations Permanent Forum of Indigenous Peoples. Ginger is featured in the inspirational book: Notes from Canada’s Young Activists: A Generation Stands up for Change (2007). In 2012 as part of the CBC documentary series “8th Fire”, Ginger was highlighted and profiled for her views on Aboriginal issues and relations in Canada. Ginger is an Action Canada 2004 Fellow, former Co-Chair to the Assembly of First Nations National Youth Council, former President of Urban Native Youth Association, and sits as a Board of Director for the Inspirit Foundation. Host Bio Jordyn Hrenyk is a Dean’s List graduate of the Gustavson School of Business at the University of Victoria. She holds a Bachelor of Commerce degree from 2015. Jordyn’s professional background is in Indigenous entrepreneurship education research and curriculum design; specifically, in supporting Indigenous entrepreneurs in the development and execution of their business and project ideas. Jordyn is Métis and white and is a member of Métis Nation Saskatchewan, Local #7.
Michael Kusugak, renowned Inuit storyteller and children’s book author, talks with Jordyn and Dakota about his career in Storytelling. Michael, originally from Repulse Bay, Northwest Territories, has been a legendary figure looming in Canadian children’s literature now for decades. He debuted his career in children’s literature by co-authoring A Promise is a Promise, with the great Robert Munsch in 1988, and has been entertaining and educating Indigenous and non-Indigenous youth in Canada and all around the world ever since. Guest Bio Michael was born in Repulse Bay, NWT (now Nunavut) in 1948; he spent his early years living a traditional Inuit lifestyle, living with his family off of the land. When he was six years old, Michael was first taken to Residential school in Chesterfield Inlet. Throughout his childhood and into his teenage years, Michael attended Residential schools in the North, in the South and even by correspondence. He eventually graduated high school in Saskatoon and attended one year of school at the University of Saskatchewan. Michael has had a much broader education than what he received in schools though; beyond his traditional and cultural learnings, Michael learned to fly and fix commercial airplanes and helicopters, he’s worked in pottery professionally, and spent time in military training. Michael has always turned to his own storied past, and to his Inuit culture, to bring universal tales of joy and wonder to life for kids all over the world. Want to keep up with Michael? Follow along at his website! http://www.michaelkusugak.com Host Bios Jordyn Hrenyk is a Dean’s List graduate of the Gustavson School of Business at the University of Victoria. She holds a Bachelor of Commerce degree from 2015. Jordyn’s professional background is in Indigenous entrepreneurship education research and curriculum design; specifically, in supporting Indigenous entrepreneurs in the development and execution of their business and project ideas. Jordyn is Métis and white and is a member of Métis Nation Saskatchewan, Local #7. Dakota Lightning brings Animikii's projects to life by making them look great, work across all platforms and are a delight for users to interact with. As our resident front-end expert, he is responsible for delivering engaging experiences through the latest web technologies. Dakota is a member of the Samson Cree Nation and lives and works on Vancouver Island.
Sonar Moment - Reflections on leadership from CEOs in the Pacific Northwest
Welcome to the Sonar Moment Holiday Special.In this show, we look back over season 1 and comment on the wit and wisdom of the past year's CEO guests. This is an extended version of our show featuring two experts in the field of management. Peter Ciceri is the former president of Compaq Computers and of Custom House. He is also the former Chair of Sierra Wireless Systems. Today, Peter is a registered clinical psychologist who regularly counsels CEOs. Richard Wolfe is the Francis Winspear Chair in Strategy from the Gustavson School of Business at the University of Victoria. Richard has a deep base of research in leadership and strategy, particularly as it applies to the business of sport. We are now planning our second season of Sonar Moment. During the past year we loved hearing your ideas about the show and deeply appreciated your comments and your regular viewership. Let us know what, and who, you want to see for season 2. Go to www.whalecommunications.ca and comment.
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