Podcast appearances and mentions of catherine mattice

Request A Customized Workshop For Your Company In this eye-opening episode of Negotiate Anything, host Kwame Christian sits down with Catherine Mattice, founder of Civility Partners, to tackle one of the biggest workplace challenges—dealing with difficult colleagues and navigating workplace conflict. Feeling drained by office politics? Struggling to stand up to overbearing coworkers? Unsure how to address workplace tension without making things worse? This episode is for you. Catherine, an expert in workplace dynamics and conflict resolution, shares practical strategies to: Address disrespectful behavior before it escalates Set firm boundaries without damaging relationships Coach difficult colleagues to shift their behavior Navigate power struggles and regain confidence Workplace challenges don't have to hold you back. Whether you're dealing with passive-aggressive behavior, office drama, or direct intimidation, this episode equips you with the tools to stay in control and negotiate your way to a better work environment. Listen now and start taking back your power. Connect with Catherine Buy Now The Book: Back Off! by Catherine Mattice Follow Catherine on LinkedIn https://civilitypartners.com/ Contact ANI Request A Customized Workshop For Your Company Follow Kwame Christian on LinkedIn The Ultimate Negotiation Guide Click here to buy your copy of How To Have Difficult Conversations About Race! Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!

Request A Customized Workshop For Your Company In this eye-opening episode of Negotiate Anything, host Kwame Christian sits down with Catherine Mattice, founder of Civility Partners, to tackle one of the biggest workplace challenges—dealing with difficult colleagues and navigating workplace conflict. Feeling drained by office politics? Struggling to stand up to overbearing coworkers? Unsure how to address workplace tension without making things worse? This episode is for you. Catherine, an expert in workplace dynamics and conflict resolution, shares practical strategies to: Address disrespectful behavior before it escalates Set firm boundaries without damaging relationships Coach difficult colleagues to shift their behavior Navigate power struggles and regain confidence Workplace challenges don't have to hold you back. Whether you're dealing with passive-aggressive behavior, office drama, or direct intimidation, this episode equips you with the tools to stay in control and negotiate your way to a better work environment. Listen now and start taking back your power. Connect with Catherine Buy Now The Book: Back Off! by Catherine Mattice Follow Catherine on LinkedIn https://civilitypartners.com/ Contact ANI Request A Customized Workshop For Your Company Follow Kwame Christian on LinkedIn The Ultimate Negotiation Guide Click here to buy your copy of How To Have Difficult Conversations About Race! Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!

Addressing and resolving tension in the workplace can be a challenging feat, requiring more than just establishing clear policies. Catherine Mattice, founder and CEO of Civility Partners, shares her expertise on how to manage conflict, offering actionable advice for managers and HR teams on de-escalating situations, rebuilding trust, and equipping leaders to coach employees out of negative behaviors.Subscribe to the All Things Work newsletter to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/fg444d---Explore SHRM's all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63rRate/review All Things Work on Apple Podcasts and Spotify.

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ In this insightful episode of Negotiate Anything, host Kwame Christian sits down with Catherine Mattice, founder of Civility Partners, to delve into practical solutions for combating workplace toxicity and bullying. Drawing from her extensive experience in HR and her academic focus on workplace bullying, Catherine offers a nuanced approach to handling difficult colleagues. Discover effective strategies to address toxic behaviors, build a healthier workplace culture, and empower yourself against bullying. Key Takeaways: Learn empathetic coaching techniques to help perceived workplace bullies recognize and change their behavior. Discover actionable strategies for addressing disrespectful conduct in the workplace before it escalates. Understand the importance of addressing toxicity immediately and preparing for potential outcomes to reclaim your power. Connect with Catherine Buy Now The Book: Back Off! by Catherine Mattice: Back Off!: Mattice, Catherine: 9780741476821: Amazon.com: Books Follow Catherine on LinkedIn: https://www.linkedin.com/in/catherinemattice/ https://civilitypartners.com/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource.

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ In this insightful episode of Negotiate Anything, host Kwame Christian sits down with Catherine Mattice, founder of Civility Partners, to delve into practical solutions for combating workplace toxicity and bullying. Drawing from her extensive experience in HR and her academic focus on workplace bullying, Catherine offers a nuanced approach to handling difficult colleagues. Discover effective strategies to address toxic behaviors, build a healthier workplace culture, and empower yourself against bullying. Key Takeaways: Learn empathetic coaching techniques to help perceived workplace bullies recognize and change their behavior. Discover actionable strategies for addressing disrespectful conduct in the workplace before it escalates. Understand the importance of addressing toxicity immediately and preparing for potential outcomes to reclaim your power. Connect with Catherine Buy Now The Book: Back Off! by Catherine Mattice: Back Off!: Mattice, Catherine: 9780741476821: Amazon.com: Books Follow Catherine on LinkedIn: https://www.linkedin.com/in/catherinemattice/ https://civilitypartners.com/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource.

In a recent episode of the Culture Crush Business podcast hosted by Kindra Maples, Catherine Mattice, CEO of Civility Partners, and Danielle Pener, Principal Attorney at Alta Employment Law Workplace Investigations, collaborated to illuminate the intricate dynamics of tackling toxic workplace cultures. Throughout their engaging dialogue, Catherine and Danielle explored the nuances of managing workplace culture, emphasizing the dual challenges of reactive responses to crises and proactive strategies for preventing them. They discussed the triggers prompting organizations to seek their expertise, ranging from public scandals to internal acknowledgments of systemic issues, underscoring the complexity of organizational dynamics. Are you looking for a little more guidance in how to tackle improving culture in a toxic workplace? This is your episode to listen to! Kindra Maples and her guests advocated for a comprehensive approach to workplace culture management, advocating for ethical leadership that prioritizes both employee well-being and organizational effectiveness. Thank you for our Podcast Sponsor! This episode is sponsored by Gateway Bank, a community bank in Arizona that specializes in serving small businesses across the Valley and the country. When you work with Gateway, you don't have to call an 800 number for support, or submit your loan application and wait weeks or months for an answer. You get fast, personal service from a team who knows you and cares about you. Whether you need a loan or banking services for your business, Gateway is here to help. Visit gcbaz.com/culturecrush for details and a free consultation with bank President James Christensen. All loans subject to approval. Member FDIC.

Navigating and Transforming Toxic Workplace Cultures E43 In a recent episode of the Culture Crush Business podcast hosted by Kindra Maples, Catherine Mattice, CEO of Civility Partners, and Danielle Pener, Principal Attorney at Alta Employment Law Workplace Investigations, collaborated to illuminate the intricate dynamics of tackling toxic workplace cultures. Throughout their engaging dialogue, Catherine and […]

Navigating and Transforming Toxic Workplace Cultures E43 In a recent episode of the Culture Crush Business podcast hosted by Kindra Maples, Catherine Mattice, CEO of Civility Partners, and Danielle Pener, Principal Attorney at Alta Employment Law Workplace Investigations, collaborated to illuminate the intricate dynamics of tackling toxic workplace cultures. Throughout their engaging dialogue, Catherine and […] The post Navigating and Transforming Toxic Workplace Cultures E43 appeared first on Business RadioX ®.

Workplace bullying is a pressing issue that many organizations face today. Are you aware of how it impacts your team and the broader company culture? In this episode, we explore the critical nature of workplace bullying and its effects on employee well-being and organizational health. our host and CEO, Porschia, along with our guest, Catherine Mattice, discusses various manifestations of bullying, from aggressive communications to subtle manipulations, and emphasizes the importance of recognizing and addressing these behaviors promptly. You will gain insights into effective strategies for fostering a respectful and inclusive workplace culture that actively discourages bullying. The episode also highlights practical steps organizations can take to support their employees and maintain a positive work environment. Click here for full show notes and to learn more:  Whether you're an employee or an entrepreneur, it's important to address obstacles that stop you from reaching your goals. Check out our FREE Kick-Start Your Success Course: https://fly-high-coaching.thinkific.com/courses/kick-start-your-success-course   --- Support this podcast: https://podcasters.spotify.com/pod/show/fly-high-coaching/support

In this episode Judith Germain joins Kindra Maples and Catherine Mattice on Ben Albert's Real Talk with the GrowGetters. They discuss Unveiling Workplace Leadership and Culture Secrets. This episode is reproduced with permission and as it was originally broadcast. Join Ben Albert as he hosts a powerhouse discussion on "Real Talk with the GrowGetters" with industry experts: Catalysing Transformation: Judith Germain is an expert in creating clear-thinking and decisive leaders, and she delves into the transformative power of aligning organisational culture with collective leadership. Witness how strong cultures fuel decisive leadership, innovation, and growth. [05:41] Humanity Drives Success: Kindra Maples underscores the pivotal role of humanity in bridging leadership and culture, driving companies towards thriving environments. Discover the impact of human-centered leadership on organisational success. [07:01] Leadership Culture for Excellence: Explore with Judith how cultivating leadership within the culture accelerates decision-making, accountability, and client satisfaction. Unlock strategies for fostering a culture of leadership excellence. [09:46] Combatting Toxicity: Catherine Mattice, a leading voice in combatting toxicity, shares invaluable insights on recognising and addressing toxic behaviors like burnout in the workplace. Learn strategies for cultivating a healthy and productive work environment. [14:29] The Compassionate Edge: Kindra Maples champions compassion as a cornerstone of positive workplace culture. Discover how compassionate leadership enhances team dynamics and productivity. [33:16] This is an interesting discussion on the nuances on workplace culture. You can find out more about our guest and today's episode in this Maverick Paradox Magazine article here. --- Maverick leadership is all about thinking outside the box and challenging the status quo. It's about having the courage to take risks and the confidence to lead in a way that is authentic and genuine. But amplifying your influence as a leader isn't just about having a strong vision or a big personality. It's also about having the right leadership capability and being able to execute on your ideas and plans. The consequences of not having the right level of influence as a leader can be significant. Without the ability to inspire and motivate others, you may struggle to achieve your goals and make a real impact. How Influential Are you? Take the scorecard at amplifyyourinfluence.scoreapp.com and see.  Catalysing Transformation - 1 min video Judith's book: The Maverick Paradox: The Secret Power Behind Successful Leaders.  Judith's websites:  The Maverick Paradox Magazine - themaverickparadox.com The Maverick Paradox Website - maverickparadox.co.uk Judith's LinkedIn profile is here, her Twitter profile (MaverickMastery) is here, Facebook here and Instagram here.  

Workplace bullying and toxic cultures pack a powerful punch, leaving individuals and organizations grappling with its repercussions—drained morale, stifled creativity, and a work environment overshadowed by fear. It's not just personal; it's a direct hit on innovation and productivity, challenging the very essence of a thriving workplace. Catherine Mattice is the Founder and CEO of Civility Partners, a renowned expert on workplace dynamics, and the author of three insightful books. Catherine is also a captivating TedX speaker and the mastermind behind a LinkedIn Learning Course that addresses toxic cultures and workplace bullies. Join us as Catherine delves into the concept that each of us is constantly operating in Fight or Flight mode within the workplace. The key lies in understanding why this happens and how it affects our productivity, innovation, and overall well-being. Catherine passionately shares her insights into the crucial link between respect, productivity, and employee retention. Learn how fostering a culture of respect can lead to increased productivity, a boost in innovation, and longer employee tenure. In this episode, Catherine also explores her philosophy on the possibility of change in people, even those who may have engaged in workplace bullying. Discover why she believes in the transformative power that individuals hold and how this perspective can positively impact workplace dynamics. But the conversation doesn't stop there. "Leader(shi*) Happens" takes a hard look at accountability, emphasizing why leaders must be held responsible for addressing and preventing workplace bullying. Catherine sheds light on the role of leadership in shaping organizational culture and how a failure in leadership can contribute to the toxic environments that foster bullying. Tune in to this thought-provoking episode to gain valuable insights from Catherine Mattice, an expert who has dedicated her career to creating healthier, more respectful workplaces. Don't miss this opportunity to enhance your understanding of workplace dynamics and the pivotal role leaders play in cultivating a culture of respect. It's time to explore the intersections of leadership, workplace culture, and the fight against bullying on "Leader(shi*) Happens."   About Catherine: Catherine Mattice is the founder and CEO of Civility Partners, an HR consulting firm focused specifically on helping organizations create respectful and positive workplace cultures. Catherine is an HR disrupter and has had the pleasure of being cited in USA Today, Entrepreneur, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She has 50+ courses reaching global audiences on LinkedIn Learning. She's also an award-winning speaker, blogger, and book author. Catherine's award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” Catherine is active in the International Association for Workplace Bullying & Harassment (IAWBH) and one of the four founding members of the National Workplace Bullying Coalition, a nonprofit organization focused on ending workplace bullying.

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ In this episode of "Negotiate Anything," host Kwame Christian invites Catherine Mattice, a workplace bullying expert, to discuss strategies for navigating difficult conversations and addressing toxic behaviors in the workplace. They explore how perception plays a vital role in conversations, the significance of intentional language, and the impact of addressing urgent matters promptly. Catherine shares valuable insights on dealing with workplace bullies, rallying colleagues for support, and effectively approaching HR with a group complaint. Tune in to gain expert knowledge on negotiation and conflict resolution in the workplace. You'll learn: - Strategies to navigate difficult conversations and address toxic behaviors - Effective approaches for dealing with workplace bullies - How to rally colleagues and effectively approach HR with group complaints Connect with Catherine Buy Now The Book: Back Off! by Catherine Mattice: Back Off!: Mattice, Catherine: 9780741476821: Amazon.com: Books Follow Catherine on LinkedIn: https://www.linkedin.com/in/catherinemattice/ https://civilitypartners.com/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ In this episode of "Negotiate Anything," host Kwame Christian invites Catherine Mattice, a workplace bullying expert, to discuss strategies for navigating difficult conversations and addressing toxic behaviors in the workplace. They explore how perception plays a vital role in conversations, the significance of intentional language, and the impact of addressing urgent matters promptly. Catherine shares valuable insights on dealing with workplace bullies, rallying colleagues for support, and effectively approaching HR with a group complaint. Tune in to gain expert knowledge on negotiation and conflict resolution in the workplace. You'll learn: - Strategies to navigate difficult conversations and address toxic behaviors - Effective approaches for dealing with workplace bullies - How to rally colleagues and effectively approach HR with group complaints Connect with Catherine Buy Now The Book: Back Off! by Catherine Mattice: Back Off!: Mattice, Catherine: 9780741476821: Amazon.com: Books Follow Catherine on LinkedIn: https://www.linkedin.com/in/catherinemattice/ https://civilitypartners.com/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1

About Catherine Mattice: Catherine founded Civility Partners in 2008 as a result of working in a toxic environment and has since served a huge array of clients with consulting, training and coaching services. She's written three books, one of which Ken Blanchard called, “the most comprehensive and valuable handbook on the topic” of workplace bullying. Catherine's also been cited in such media outlets as Forbes.com, Inc Magazine, Entrepreneur, and USA Today, and appeared as a guest on such venues as NPR and CNN. Catherine is active in the International Association for Workplace Bullying & Harassment (IAWBH) and one of the four founding members of the National Workplace Bullying Coalition, a nonprofit organization focused on ending workplace bullying. She has a Bachelor's and Master's in Communication and taught communication courses at the college level for ten years. In this episode, Jordan and Catherine discuss: The part that the organization plays in abrasive cultures The paradox of a respectful culture  Overcoming one's own abrasiveness  The cost of having an unhealthy culture  Key Takeaways: The organization plays a much bigger role than they're often given credit for. In many cases, an organization has an abrasive leader because the organization has allowed it to happen or they don't have the right policies and procedures in place to keep it from happening. The goal with creating a respectful culture is creating a psychologically safe environment. This doesn't mean that we promote or empower a culture of victimhood because victimhood in itself is a bullying tactic. People should be allowed to show up as authentic while also making them feel safe.  A big piece of being able to overcome abrasive behavior is acknowledging that you're imperfect, you make mistakes, and that you can learn from these mistakes. Telling others that you have a tendency to say things the wrong way but you're working on it would be a huge boost in morale for people that you lead.  If people feel scared, they are more likely to make mistakes and in some workplace environments, mistakes can be riskier or could mean accidental physical harm. That's why it's important, in all environments, to create a culture of psychological safety.  “A lot of times what the clients are essentially saying is ‘I'm learning that mistakes are okay, that we can learn from them. It's okay to be human.'” —  Catherine Mattice Get your own electronic copy of “How To Coach Abrasive Leaders” ebook for free by clicking on this link: https://civilitypartners.com/how-to-coach-abrasive-leaders/    FREE Resources For Developing A Healthy Workplace Culture: https://civilitypartners.com/free-resources/    Connect with Catherine Mattice:   Website: https://civilitypartners.com/  Email: info@civilitypartners.com  LinkedIn: https://www.linkedin.com/in/catherinemattice/  Facebook: https://www.facebook.com/CivilityPartners/  Twitter : https://twitter.com/CivilityCP  Instagram: https://www.instagram.com/civilitypartners/    Connect with Jordan:  For executives wanting a complimentary executive coaching conversation: jordan@jordangoldrich.com  Website: www.workplacewarriorinc.com Twitter: https://twitter.com/jordangoldrich1 Facebook: https://www.facebook.com/jordan.goldrich Instagram: https://www.instagram.com/jordangoldrich/ LinkedIn: https://www.linkedin.com/in/jgoldrich/

We're diving into the crucial topic of Workplace Bullying. Join us as we uncover the often-hidden dynamics of this issue, ranging from subtle microaggressions to overt harassment. Our discussion will spotlight the emotional and professional toll on victims, explore strategies for coping and healing, and emphasize the role of organizations in fostering respectful work cultures. By sharing stories of resilience and advocating for open conversations, we aim to empower individuals and businesses to address and prevent workplace bullying, contributing to healthier and more inclusive workplaces for all. Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, a consulting firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners' clients range from Fortune 500's to small businesses across many industries. Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She's an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning. Catherine's award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” To learn more about Catherine, visit:•Email: info@civilitypartners.com•Website: https://civilitypartners.com/ •Facebook: https://www.facebook.com/CivilityPartners/•Twitter: https://twitter.com/CivilityCP•LinkedIn: https://www.linkedin.com/in/catherinemattice/•Instagram: https://www.instagram.com/civilitypartners/•TikTok: https://www.tiktok.com/@civilitypartners?lang=enTo learn more, visit:https://humanerrorsolutions.com/Listen to more episodes on Mission Matters:https://missionmatters.com/author/ginette-collazo/

In this episode, we delve into the crucial aspects of work culture and how to effectively handle workplace bullies, two challenges that can hinder professional growth and well-being. Our guest expert, Catherine Mattice, brings a wealth of knowledge to the table as a workplace bullying specialist, culture consultant, strategic HR advisor, and TEDx Speaker.Catherine is the driving force behind Civility Partners, a renowned consulting firm dedicated to transforming workplace environments. With a focus on turning around toxic cultures and fostering respect, Civility Partners has empowered organizations across industries, from Fortune 500 giants to thriving startups.Join us as Catherine shares insights on fostering a healthy work culture that nurtures employee well-being and drives productivity. Gain valuable strategies for identifying, addressing, and ultimately dismantling workplace bullies, creating a safe space for everyone to flourish.As an HR thought leader featured in prestigious media outlets such as USA Today, Bloomberg, CNN, and NPR, Catherine's expertise is sought after on a global scale. Her award-winning book, “BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work,” endorsed by international leadership guru Ken Blanchard, is a testament to her dedication to creating positive workplaces.Whether grappling with a toxic work environment or seeking ways to empower yourself and your colleagues, this episode holds the key to transforming your professional journey.CONNECT WITH CATHERINE MATTICEWorkplace Bullying Expert & Work Culture ConsultantWebsite: civilitypartners.comLinkedIn: linkedin.com/in/catherinematticeInstagram: instagram.com/civilitypartnersCatherine's Gift: 13 Myths About Workplace Bullying Debunkedcivilitypartners.com/13-myths-about-workplace-bullying-debunkedCONNECT WITH YOUR HOST, MARÍA TOMÁS-KEEGANCertified Career & Life Coach | Transition ExpertGet Your Free Book: Get Unstuck!thrivewithmaria.com/getunstuck4Take This Free Assessment: Do I Stay Or Do I Go? Now or Later? Decision Toolthrivewithmaria.com/DecisionTool16Join My Private Facebook Group: Career Transition Roadmap | Support for Professional Womenfacebook.com/groups/careertransitionroadmapforprofessionalwomenVisit my website for additional books & training:transitionandthrivewithmaria.com

Catherine Mattice This week Ivy Slater, host of Her Success Story, chats with her guest, Catherine Mattice. The two talk about creating workplace cultures that set better expectations for respect and inclusivity, and bring empathy into office communication. In this episode, we discuss: How Catherine began to build Civility Partners Where she finds the biggest issues in workplace bullying, and what we can do before it gets out of hand Why we should be talking about behavior in performance reviews How to better set expectations for respect and inclusivity, and avoid the allowance of insubordination and toxic workplaces Who has the ability to influence workplace culture What to do when your HR Department is unresponsive to the issues you bring Some tips on how to speak up and speak out What surprises Catherine has found in building her business Civility Partners' vision for the future The founder of Civility Partners, Catherine Mattice, MA, SPHR, SHRM-SCP, is a Strategic HR Consultant who assists organizations in building positive cultures through HR practices. Catherine is a widely recognized thought-leader, and she is passionate about employers' responsibility to create the opportunity and environment for employees to thrive - it shows in her sheer number of conferences and publications. She has appeared on/in NPR, CNN, USAToday, Time.com and more as an expert, she has published articles in a wide variety of venues, and was a regular contributor to Forbes.com. Catherine's award-winning first book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” She's since written two more books, and is a LinkedIn Learning course author.Website: https://civilitypartners.com/ Book: https://civilitypartners.com/books/ LinkedIn Learning Course: https://www.linkedin.com/learning/instructors/catherine-mattice-zundel Facebook: https://www.facebook.com/CivilityPartners/ Twitter: https://twitter.com/catmattice Twitter: https://twitter.com/CivilityCP LinkedIn: https://www.linkedin.com/in/catherinemattice/YouTube: https://www.youtube.com/channel/UCjYrRSATjJA9ihYRDey4GTA Instagram: https://www.instagram.com/civilitypartners/

“We have to shift our mindset around emotions and vulnerability at work. When we're saying psychological safety, what we're saying is that people can feel free to be vulnerable.”The ideal workplace has minimal turnover, high morale, and team members who feel creatively fulfilled. Business owners who may wonder how they can achieve this workplace nirvana should evaluate the psychological safety of their office and tune in to our latest episode of HR in 15. We are joined once again by our host Jacqueline McGrath, an HRBP at PrestigePEO, and guest speaker Catherine Mattice, Founder & CEO of Civility Partners. In this episode, our speakers discuss how psychological safety benefits company culture, along with providing actionable changes employers can encourage to detoxify workplaces.  Highlights Include: The benefits of a psychologically safe workplaceIt starts from the top: what actions you can demonstrate to create a safer workplaceListen to feedback and continue to incorporate itPrestigePEO is always available to help with HR, employee benefits and payroll, and more. Call Us Today at 888-PEO-PEO1 or visit prestigepeo.com.Catherine Mattice founded Civility Partners in 2008 as a result of working in a toxic environment. She has since served a huge array of clients with consulting, training, and coaching services. She has written three books, one of which Ken Blanchard called, “the most comprehensive and valuable handbook on the topic” of workplace bullying. Catherine has also been cited in such media outlets as Forbes.com, Inc Magazine, Entrepreneur, and USA Today, and appeared as a guest on such venues as NPR and CNN. Catherine is active in the International Association for Workplace Bullying & Harassment (IAWBH) and one of the four founding members of the National Workplace Bullying Coalition, a nonprofit organization focused on ending workplace bullying. She has a Bachelor's and Master's in Communication and taught communication courses at the college level for ten years.

This is episode 1,101 of the Arete Coach Podcast with host Severin Sorensen and guest Catherine Mattice, MA, SHRM-SCP. Catherine is an executive coach, SHRM Senior Certified Professional, consultant, mentor, and author of "Back Off, Your Kick Ass Guide to Ending Bullying At Work." Catherine Mattice is the founder/CEO of Civility Partners (https://civilitypartners.com/) an HR consulting firm focused on helping organizations create respectful and positive workplace cultures. Her clients range from Fortune 500's to government, to nonprofit, to small business in a wide range of industries. She and her team have served the likes of Chevron, the Marine Corps, the American Red Cross, Stanford University and more. Catherine is an HR thought-leader – though she likes to say disrupter - and has appeared in such venues as USA Today, Entrepreneur, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She's also an award-winning speaker, blogger, and book author. Leadership guru, Ken Blanchard, called her first book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She's one of the nation's true experts on the social and relational aspects of workplace bullying and harassment, and thus how to resolve these issues inside an organization. Catherine is also one of four founders of the National Workplace Bullying Coalition, a nonprofit focused on education and legislation about workplace bullying. In this episode, we explore Catherine's journey into coaching and her passion for eliminating bullying in the workplace. We explore examples of workplace bullying in, its definitions, and how through HR interventions such as executive coaching can help toxic bosses and leaders see and understand their role in bullying, and she maps the way out for them. We explore the coaching content, questions, and challenges. More on the topic is available at AreteCoach.io. The Arete Coach Podcast seeks to explore the art and science of executive coaching. You can find out more about this podcast at aretecoach.io. This episode was produced on 28 September 2022. Copyright © 2022 by Arete Coach™ LLC. All rights reserved.

Many of us have experienced bullying in the workplace, but not many of us have had the tools or resources to address it. My guest today is Catherine Mattice, MA, SPHR, SHRM-SCP, who is a subject-matter expert in workplace bullying. Catherine has been researching, publishing, and speaking since 2005 after a personal experience dealing with a bully at work. Not only did she feel like a target, but as the Director of Human Resources, she saw firsthand how that behavior can damage an organization.  In this episode, we'll hear about:  Bullying in the workplace The three buckets of bullying Why abrasive leaders are the way they are How to define a positive company culture The importance of reinforcing inclusive behavior And much more! Thanks again for listening to the Humanitarian Entrepreneur podcast! Together, we'll challenge the status quo of toxic work environments and learn what it takes to bring real positive change to our company cultures. If you found this episode helpful or know someone that might be experiencing abrasive leadership, please share this episode with them. And don't forget to leave a review wherever you're listening. Every step—no matter how little—helps. Enjoy my conversation with Catherine!   In This Episode: [1:21] – We're introduced to Catherine Mattice and learn about her experiences with bullying in the workplace. [2:45] – Catherine defines bullying and the three buckets of bullying behavior. [4:33] – We hear about why abrasive leaders are the way they are, according to Catherine. [6:49] – Ironically, some bullying may come from a place of caring. Here's what that means.  [7:55] – How do people come to realize they are abrasive leaders? Catherine shares her thoughts. [10:39] – Examining decades of experiences that led to a person's abrasive leadership style can take a long time to unwind. We learn what Catherine recommends in situations like this. [12:57] – Positive company culture needs to be defined by the organization.  [15:06] – Catherine shares her own definition of positive company culture and how she helps companies find their own.  [18:15] – The importance of encouraging and reinforcing inclusive behavior on teams. [19:49] – This is how we can mitigate our own bias, in Catherine's opinion. [21:56] – What advice would Catherine give to those experiencing toxicity in the workplace? [23:30] – Tiffany concludes the conversation with Catherine.   Resources: To connect with Tiffany to solve problems or affect the kind of change you want: calendly.com/humanitarianentrepreneur Website:https://humanitarian-entrepreneur.com    Connect with Catherine: Website: https://civilitypartners.com Keynotes: https://www.civilitypartners.com/keynotes/ LinkedIn: https://www.linkedin.com/in/catherinemattice/ @catmattice

“I'm not being my best self if I'm experiencing microaggressions in the workplace. I can't be as innovative as I possibly could be, and I can't offer my best customer service to clients in this environment.”Employees cannot grow and thrive in a work environment that stifles them. If employees feel that it is not safe to ask questions and offer their ideas without ridicule, then you may have a culture that is not psychologically safe. In this episode of HR in 15, our host Jacqueline McGrath, an HRBP at PrestigePEO speaks with Catherine Mattice, Founder & CEO of Civility Partners, about psychological safety. Psychological safety, or the lack of it, can greatly impact the workplace, which is why this is an important concept to understand. If you have a culture that does not support questions and admitting mistakes, you may have inadvertently fostered a toxic environment. Check out this episode for useful information on psychological safety and what you can do to ensure your workplace is welcoming for everyone.Highlights Include: How to figure out if your workplace culture has become toxicWays to show your team members that workplace bullying is not toleratedFostering a safe environment for the future Have questions?PrestigePEO is always available to help with HR, employee benefits and payroll, and more. Call Us Today at 888-PEO-PEO1 or visit prestigepeo.com.Catherine Mattice founded Civility Partners in 2008 as a result of working in a toxic environment. She has since served a huge array of clients with consulting, training, and coaching services. She has written three books, one of which Ken Blanchard called, “the most comprehensive and valuable handbook on the topic” of workplace bullying. Catherine has also been cited in such media outlets as Forbes.com, Inc Magazine, Entrepreneur, and USA Today, and appeared as a guest on such venues as NPR and CNN. Catherine is active in the International Association for Workplace Bullying & Harassment (IAWBH) and one of the four founding members of the National Workplace Bullying Coalition, a nonprofit organization focused on ending workplace bullying. She has a Bachelor's and Master's in Communication and taught communication courses at the college level for ten years.

Today's guest in the Expert Insight Interview is Catherine Mattice. She is a founder and CEO of Civility Partners, an HR consulting company focused especially on helping organizations create respectful, and positive workplace cultures. Catherine and Our host John Golden discuss "how to create a positive and respectful workplace culture.”

In episode 63, Coffey talks with Catherine Mattice about bullying and turning "toxic" management into successful leadership.They discuss the definition of a toxic work environment; the legal difference between bullying and harassment; different types of bullying behaviors; the importance of self-awareness and perception for leaders; how leaders can identify "fight or flight" behaviors in their employees to readjust accordingly; how certain work cultures accidentally encourage bullying; and how organizations can move away from bullying to build thriving environments.Good Morning, HR is brought to you by Imperative—premium background checks with fast and friendly service. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com. If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com. About our Guest:The founder of Civility Partners, Catherine Mattice, MA, SPHR, SHRM-SCP, is a Strategic HR Consultant who assists organizations in building positive cultures through HR practices. Catherine is a widely recognized thought-leader, and she is passionate about employers' responsibility to create the opportunity and environment for employees to thrive - it shows in her sheer number of conferences and publications. She has appeared on/in NPR, CNN, USA Today, Time.com and more as an expert, she has published articles in a wide variety of venues, and was a regular contributor to Forbes.com. Catherine's award-winning first book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” She's since written two more books, and is a LinkedIn Learning course author.Catherine Mattice can be reached at https://www.civilitypartners.com/ https://www.linkedin.com/in/catherinemattice/ https://twitter.com/catmattice https://www.facebook.com/CivilityPartners/ https://www.instagram.com/civilitypartners About Mike Coffey:Mike Coffey is an entrepreneur, human resources professional, licensed private investigator, and HR consultant.In 1999, he founded Imperative, a background investigations firm helping risk-averse companies make well-informed decisions about the people they involve in their business.Today, Imperative serves hundreds of businesses across the US and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.Mike has been recognized as an Entrepreneur of Excellence and has twice been named HR Professional of the Year. Additionally, Imperative is included in the prestigious Best Places to Work in Texas list and has been named the Texas Association of Business' small business of the year.Mike is a member of the Fort Worth chapter of the Entrepreneurs' Organization and volunteers with the SHRM Texas State Council.Mike maintains his certification as a Senior Professional in Human Resources (SPHR) through the HR Certification Institute. He is also a SHRM Senior Certified Professional (SHRM-SCP).Mike lives in Fort Worth with his very patient wife. He practices yoga and maintains a keto diet, about both of which he will gladly tell you way more than you want to know.Learning Objectives: 1. Learn the legal distinctions between bullying and harassment.2.  Understanding bullying behaviors.3. Discovering best practices for organizations to fix bullying work environments.

Bullies are another kind of toxic relationship. Today I sat down with Catherine Mattice, CEO & Founder of Civility Partners and the author of 3 books on workplace bullying to talk about what human resources can teach us about keeping out the toxic in your work, and your home. All toxic relationships follow a similar pattern- they use the same techniques and employ the same kind of enablers to maintain the status quo. Catherine breaks down why do people bully, why does it go ignored for so long, and how to nip it in the bud from the start (just like we have to do with other toxic people in our lives). Read her books: https://civilitypartners.com/books/ Learn about the awesome work Catherine is doing: https://civilitypartners.com/services/Get in touch: Info@CivilityPartners.com If you liked this episode, be sure to share it and subscribe- and if you really liked it consider supporting the show! https://www.buymeacoffee.com/NadiaAni Have a question, comment, or idea for an episode? Get in touch with me at Nadia@KillingCupid.comIf you need help getting over a toxic relationship, I'd love to help. You can book a free consult here: https://app.squarespacescheduling.com/schedule.php?owner=26058093&appointmentType=32780901 Support the show

They overreact, they're controlling, they make threats and humiliate others... they are bullies, abrasive leaders, or workplace meanies. While they may be valuable to organizations given their ability to drive results, they also cost companies via lowered morale, increased absenteeism, and actions of retaliation. Catherine Mattice, founder of Civility Partners, gives us insight into why abrasive people act this way and how to make them stop with a tried and true method that really works. Combatting workplace bullying and aggressive behavior in the workplace is connected to the tactic of Leading with Executive Presence. ------------Full show notes, links to resources mentioned and other compelling episodes can be found at http://LeadYourGamePodcast.com. (Click magnifying icon at top right and type “Catherine”)LOVE THE SHOW? Subscribe, rate, review and share! JUST FOR YOU: Increase your leadership acumen by identifying your own personal Leadership Triggers. Take my free my free quiz and instantly receive your 5-page report . Need to up-level your workforce or execute strategic People initiatives? https://shockinglydifferent.com/contact or tweet @KaranRhodes.-------------ABOUT CATHERINE MATTICE:The founder of Civility Partners, Catherine Mattice is a Strategic HR Consultant who assists organizations in building positive cultures through HR practices. Catherine is a widely recognized thought-leader, and she is passionate about employers' responsibility to create the opportunity and environment for employees to thrive. Clients include Fortune 500's to government to small business – she's served almost every industry you can think of. She's appeared on or in NPR, CNN, USA Today, Forbes, and more as an expert and is a best-selling author of three books.Catherine's award-winning first book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” She's since written two more books, and is a LinkedIn Learning course author. WHAT TO LISTEN FOR:What workplace bulling is and the 3 buckets of behavior associated with such actionsCatherine's addition to the LATTOYG Playbook: How to use the T-A-D coaching method to help diffuse bullying behavior in individuals.Catherine's Fun Facts - Silence, wine, her house, and "eye of the tiger"FEATURED TIMESTAMPS:[03:10] Hear where Catherine thinks is one of the greatest places on earth.[06:05] Catherine explains what workplace bullying is and is not.[07:40] Learn the 3 buckets of behavior of workplace bullying.[20:40] Catherine's entry into the LATTOYG leadership playbook.[32:20] Signature Segment: Which of the leadership tactics most resonates with Catherine [34:00] Signature Segment: Full Disclosure[39:50] Signature Segment: Karan's Take LINKS FOR CATHERINE MATTICE:Website: ...

Catherine Mattice is passionate about helping people feel good at work. She's a strategic HR consultant who assists organizations in building positive cultures through HR practices. Her desire to affect positive change comes from her own experience of dealing with a workplace bully after working her way up from executive assistant to HR director. What we love about Catherine's story is that she didn't take no for an answer. Hours after being laid off from a tech firm, she started building her website to launch Civility Partners, a consulting firm that deals in workplace bullying. Nearly everyone doubted her dream and told her to pursue something else. But Catherine had the tenacity and courage to go for it anyway and turned that into a thriving career that doesn't feel like work. Tune in to learn: How to bring positivity into your work environment Why you should be planting seeds everywhere you go What to do if you're experiencing workplace bullying How to stand your ground and retain your dignity And much more! Show Notes: Civility Partners Website Follow Catherine on Linkedin Catherine's Award-Winning First Book

Bullying is a social phenomenon in which bystanders, leaders, and organizations all play a role. Are you being bullied at your workplace? What should you do? On today's episode, we discuss how to identify workplace bullying and how to take action to improve it. Learn how to confront the bully with confidence, prepare documentation to present to HR, and more.In This Episode You Will Learn About: Bullying at work: signs and effectsA guide to navigating workplace bullying successfullyEmployee bullying: a manager's guidePeer allyship: how to be one“Getting out from under the bully's thumb includes making a decision that he or she no longer has control - once you decide you're in control you'll have the power to change the situation. - Catherine MatticeFREE Crush Your Quota Masterclass and Workbook: https://bit.ly/3xXy8UmFREE Business Building Workbook: https://bit.ly/3xXy8UmFREE Burnout to Fired Up Workbook: https://bit.ly/3xXy8UmSchedule your Career Discovery Call Today: https://bit.ly/3OnuLLOLet's Connect! LinkedIn: https://www.linkedin.com/in/daniellecobo/ Instagram: https://www.instagram.com/thedaniellecobo/DREAM JOB FB Community:  https://www.facebook.com/groups/2826110370979215/10 Day Ketone ChallengeBoost your energy, increase clarity and focus, improve your mood, and quality of sleep, and lose weight. Start with your ten-day challenge by going to dreamjob.challenge.com - start with a savings of $31 off!!! Link to The 10 Day Drink Ketones Challenge: Transform in 10 days!About the Guest:Catherine Mattice founded Civility Partners in 2008 as a result of working in a toxic environment and since then through keynote speaking, LinkedIn learning courses, and consulting she has helped thousands improve happiness in the workplace. Catherine is a 3x published author, including “Back Off! Your Kick-Ass Guide to Bullying at work” and has been cited in Forbes.com, Inc Magazine, Entrepreneur, and USA Today, and appeared as a guest on such venues as NPR and CNN. Catherine is active in the International Association for Workplace Bullying & Harassment (IAWBH) and one of the four founding members of the National Workplace Bullying Coalition, a nonprofit organization focused on ending workplace bullying. Rate, Review, & Follow on Apple Podcasts"Danielle is so Uplifting."

This episode features Catherine Mattice, Founder and CEO of Civility Partners, on how to respond to, prevent, and discourage workplace bullying. Visit our website – hardnopodcast.com – for show notes, which include links to books and other helpful resources. Like what you hear? Please subscribe, rate and review so others can find us, and make sure to follow us on social media. We're @hardnopodcast on Instagram, Facebook, and Twitter. Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode features Catherine Mattice, Founder and CEO of Civility Partners, on how to respond to, prevent, and discourage workplace bullying. Visit our website – hardnopodcast.com – for show notes, which include links to books and other helpful resources. Like what you hear? Please subscribe, rate and review so others can find us, and make sure to follow us on social media. We're @hardnopodcast on Instagram, Facebook, and Twitter. Learn more about your ad choices. Visit megaphone.fm/adchoices

Catherine Mattice is the founder/CEO of Civility Partners, an HR consulting firm focused on helping organizations create respectful workplace cultures. Her clients range from Fortune 500s to small businesses in a multitude of industries. Catherine is an HR thought leader and has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She's an award-winning speaker, author, and blogger, and has 31 courses on LinkedIn Learning - many have been translated into other languages and are available across the globe. To learn more about Catherine's work and learn about the impact of toxic work cultures, check out her website: http://www.civilitypartners.com/ You can also follow Civility Partners on Facebook or Instagram. ******************************************** Want to learn how to attract, hire, and retain top-tier employees? Interested in learning how to scale your business to increase revenue and profit while working less? Then join my Business Success Mastermind group. A new cohort is starting. Now accepting applications: https://ib4e-coaching.com/mastermind ******************************************* Please support this podcast: https://ib4e-coaching.com/podinfo #leadership #leadershiptraining #leadershipcoaching #business #success #civilitypartners #toxiccultures #catherinemattice ******************************************** If you like this podcast, consider supporting the effort. Every little bit helps. Thanks.

"Workplace Bullying: what can you do?"What are the signs of workplace bullying? Catherine Mattice - CEO & Founder of Civility Partners, is a Workplace Bullying Expert and Toxic Environment Coach. She coaches leaders on how to deal with these situations in order to create a healthy work environment for all. If you've ever been bullied at work, listen to all the necessary procedures she recommends you follow to build a business case and work towards a solution. Civility Partners, an HR consulting firm focused specifically on helping organizations create respectful and positive workplace cultures.On this episode, Catherine details how she founded Civility Partners in 2008 as a result of working in a toxic environment, and has since served a huge array of clients with consulting, training and coaching services.She's written three books on workplace bullying.Catherine's also been cited in such media outlets as Forbes.com, Inc Magazine, Entrepreneur, and USA Today, and appeared as a guest on such venues as NPR and CNN.Catherine is active in the International Association for Workplace Bullying & Harassment (IAWBH) and one of the four founding members of the National Workplace Bullying Coalition, a nonprofit organization focused on ending workplace bullying.Listen as Catherine shares:- how to create work environments where employees thrive- executive coaching for toxic leaders who engage in bullying behaviors- how insidious bullying is- why HR needs concrete evidence- how bullying damages the organization- how to document and build a case- how bullying manifests at work and ways to stop it- workplace bullying laws: what leaders need to know- different signs and examples of bullying in the workplace- the cost of bullying in the workplace- the 3 categories of workplace bullying behaviors - why leaders should specify consequences for bullying- how bias might make others become tone-deaf or defensive...and so much more!Connect with Catherine:Website: https://civilitypartners.comLinkedIn: https://www.linkedin.com/in/catherinemattice/Facebook: https://www.facebook.com/catmatticeAdditional Resources:"Back Off!..." by Catherine Mattice "Seeking Civility..." by Catherine MatticeListen to Speaking and Communications Podcast:Spotify: https://open.spotify.com/episode/1Tg88h2RhBM5G6quMMfUJAApple: https://podcasts.apple.com/us/podcast/bullying-in-the-workplace-w-catherine-mattice/id1614151066?i=1000570180860Connect with Roberta:E-mail: roberta4sk@gmail.com

Overly aggressive communication Manipulating behaviors Intentional humiliation Are you tolerating any of this at work?  You deserve better than a toxic work environment. And my guest this week is here to help!  In today's episode, I invite an expert in workplace bullying, Catherine Mattice, to share her work consulting and coaching around toxic work cultures. She shares her BIGGEST tips and best advice for dealing with bullies in the workplace, the effects toxic culture can have on staff, and how to have your own positive impact at work - one bully at a time.  We dive into: [7:10] Catherine's career journey and how she came to her work in toxic culture & workplace bullying [10:00] How to know if you are in a toxic work environment (and why these behaviors sometimes go unnoticed) [13:05] Catherine's personal story of bullying in her own career - and the outcome [19:00] The real effects workplace bullying can have on the culture and personal health and well-being of the staff [29:00] Real-life stories of bullying and how Catherine's coaching got results [37:00] Tips for becoming a better ally for others who are being bullied in the workplace [44:00] Her advice if you're feeling stuck in a toxic work culture Connect with Catherine Mattice here: Facebook: https://www.facebook.com/CivilityPartners/ Twitter : @catmattice - https://twitter.com/catmattice LinkedIn: https://www.linkedin.com/in/catherinemattice/ Website: https://civilitypartners.com/ Blog: https://www.civilitypartners.com/blog/ YouTube: https://www.youtube.com/channel/UCjYrRSATjJA9ihYRDey4GTA info@civilitypartners.com   Listen to the episode here: https://link.chtbl.com/lyl   Join the Women Leading Powerfully -  Leadership Lab  We hear from women everywhere a deep craving for more. More fulfillment in their career, more desire to have a clear vision for their future, more readiness to take charge of their leadership and grow personally and professionally. Visit our  website at www.womenleadingpowerfully.com and apply now for a seat in one of our upcoming cohorts. In this season of unknowns, the Leadership Lab offers women the opportunity to get certain. You will make choices and increase your impact in more meaningful ways than ever before. Here is what you will walk away with after 12 weeks of group coaching: -Clarity and Confidence around what YOU really want -Awareness of what gets in your way -A vision statement for you as a leader -Tools for taking action that gets you from where you are to where you want to be -An easy way to measure your progress and get unstuck as you move forward   So, if you are looking to build life-long connections and be in a community of like-minded women that have the same goals, then reach out to Natalie at natalie@corecreationcoaching.com for a complimentary coaching call to see if the Leadership Lab is the next step in your personal and professional journey! _____________________ Love the show? Let us know! Do you love the Lead Your Life podcast? If the insights, interviews and real conversations we share in each episode help you step into your power, and have more confidence to “lead your life, so you can love your life”, then please head over to  ‎Lead Your Life on Apple Podcasts and subscribe to the show. If you leave us a review, you might win one of our monthly prizes! Join the Women Leading Powerfully Community! Would you like to join a community of high-achieving women that are supporting each other to play a bigger game, have a bigger impact, and live a more fulfilled life? Join us in the Women Leading Powerfully Facebook Group.  This free, private community is for strong, supportive, determined, badass women who are leading their lives at home and in the workplace.  If you're ready to take your life and your business to the next level, join us in this exclusive and amazing community of women today!

534 - Creating Healthier, More Civil Workplaces for Everyone Hosts: Steve Boese, Trish McFarlane Guest: Catherine Mattice, Founder & CEO, Civility Partners This episode of At Work in America is sponsored by Paychex, one of the leading providers of HR, payroll, retirement, and insurance solutions for businesses of all sizes. Nearly one-third of U.S. employees say their work schedule still remains unpredictable as a result of the pandemic, a factor they report as having a significant effect on their overall well-being – from causing financial stress, to feeling disconnected from family friends. And, this appears to be affecting younger generations the most.To learn more about these findings, and how you can optimize work scheduling to help better support your employees, visit payx.me/schedules today. This week, we met with Catherine Mattice to discuss workplace bullying and how to stand up and speak out against it. - Workplace bullying and how employee performance is affected - Training leadership on how to address bullying - How to begin the bullying conversation with HR  - Empowering employees to change work culture Learn more here Thank you, Catherine, for joining the show today!  Remember to subscribe to the HR Happy Hour wherever you get your podcasts. 

The CandEs Shop Talk Podcast welcomes Catherine Mattice, Founder and CEO of Civility Partners, a strategic HR consultancy who assists organizations in building positive cultures through HR practices. Listen in on how improving candidate experience impacts recruiting and the business bottom line.

Catherine founded Civility Partners (a strategic HR consultancy that helps companies build positive cultures) in 2008 as a result of working in a toxic environment. She's written three books the first of which is widely recognized as a valuable guide to prevent work place bullying; BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work. I had the chance to hear Catherine on another podcast before our conversation and I was super impressed. There are a lot of people who speak on the topics of bullying, toxic environments, and the damage it all causes; but what impressed me so much about Catherine was her depth of understanding of the human psyche. She wasn't just saying bullying was bad and providing superficial tips to fix it, she was explaining at a deep, fundamental level why people become bullies, the challenges they have in trying to improve, and proven methods to make a change. Sometimes I worry people think I like to question and debate just for the sake of it, but discussions like this one actually highlight the real reason. I am on a desperate search for answers and insights to be a better person, so when people appear to have a true understanding of human nature I need to probe and dissect their thoughts to understand it as fully as I can. I want to understand how someone with a style like Steve Jobs could be so successful, if bullying can be as net negative as we all seem to believe it is. I want to understand how we define a "safe" work environment when the term "safe" is so subjective and might differ for everyone. I want to dig into all the crevices and try to pull out any valuable insights that can help us be better. Fortunately, Catherine delivered and had some really interesting takes on all of the questions I asked. We followed some threads and explored together how to make sense of this complicated, nuanced topic of bullying; and I personally had a lot of fun doing it. Big thanks to her for being on and the work she does.

Workplace conflict is on the increase. According to a 2021 survey, 89% of employees from a diverse range of industries reported experiencing conflict at work, consuming 3.5 hours/week on average. Finding employees is challenging, making a calm workplace imperative if competitive advantage is to be gained. When incivility and bullies or other high conflict people are in the workplace, the impact goes deep.In this episode Bill and Megan talk with guest Catherine Mattice, founder of Civility Partners, and author of Back Off! Your Kick-Ass Guide to End Bullying at Work. They will discuss:whether bullying is increasingthe definition of bullyingcauses of bullyingcan it be eliminated?impact on others of bullyingdoes coaching work?should a bully be terminated?should we have workplace bullying laws?creating a psychologically safe work environmentCatherine has a wealth of experience specifically in bullying, including the latest research.Links & Other NotesWEBSITESCivility PartnersHigh Conflict InstituteBOOKSBACK OFF! Your Kick-Ass Guide to Ending Bullying at WorkIt's All Your Fault at Work! Managing Narcissists and Other High Conflict PeopleARTICLESCivility and the Surge ProtectorWhy Don't They Get It?Times are EdgySubmit a Question for Bill and MeganAll of our books can be found in our online store or anywhere books are sold, including as e-books.You can also find these show notes at our site as well.Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior.

Workplace conflict is on the increase. According to a 2021 survey, 89% of employees from a diverse range of industries reported experiencing conflict at work, consuming 3.5 hours/week on average. Finding employees is challenging, making a calm workplace imperative if competitive advantage is to be gained. When incivility and bullies or other high conflict people are in the workplace, the impact goes deep. In this episode Bill and Megan talk with guest Catherine Mattice, founder of Civility Partners, and author of Back Off! Your Kick-Ass Guide to End Bullying at Work. They will discuss: whether bullying is increasing the definition of bullying causes of bullying can it be eliminated? impact on others of bullying does coaching work? should a bully be terminated? should we have workplace bullying laws? creating a psychologically safe work environment Catherine has a wealth of experience specifically in bullying, including the latest research. Links & Other Notes WEBSITES Civility Partners High Conflict Institute BOOKS BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work It's All Your Fault at Work! Managing Narcissists and Other High Conflict People ARTICLES Civility and the Surge Protector Why Don't They Get It? Times are Edgy Submit a Question for Bill and Megan All of our books can be found in our online store or anywhere books are sold, including as e-books. You can also find these show notes at our site as well. Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior.

Catherine is the Founder & CEO of Civility Partners and has served almost every industry, from Fortune 500's to small business. Website: https://civilitypartners.com/ Facebook: https://www.facebook.com/CivilityPartners/ Twitter: https://twitter.com/catmattice LinkedIn: https://www.linkedin.com/in/catherinemattice/ YouTube: https://www.youtube.com/channel/UCjYrRSATjJA9ihYRDey4GTA Instagram: https://www.instagram.com/civilitypartners/ CallumConnects Micro-Podcast is your daily dose of wholesome entrepreneurial inspiration. Hear from many different entrepreneurs in just 5 minutes what hurdles they have faced, how they overcame them, and what their key learning is. Be inspired, subscribe, leave a comment, go and change the world! Every entrepreneur featured has been recommended by one of our previous guests. www.CallumLaing.com

Is behavior or performance more important? Listen in to learn more about why workplace bullies behave the way they do and why they don't get fired as often as you think they should.  The answers may surprise you!  Join Lori Gorrell as she has a candid conversation with the bully coach, Catherine Mattice of Civility Partners on how workplace bullying is linked to the Great Resignation.To connect with Catherine Mattice visit https://civilitypartners.com/ To connect with Lori King-Taylor visit http://trinityperformancesolutions.comTo connect with Lori Gorrell visit http://www.upwardsolutionscc.com

Bullying and toxic behavior can create a negative and aggressive work environment. In this episode, APU's Dr. Marie Gould Harper talks to author and executive coach Catherine Mattice about how leaders can address toxic behavior and create a positive organizational culture. Also hear how the shift to remote and hybrid work has affected corporate culture and what steps leaders can take to retain employees and ensure strong work-life balance. Hosted on Acast. See acast.com/privacy for more information.

Catherine Mattice Zundel is the founder of Civility Partners a strategic HR Consultant who assists organizations in building positive cultures. To prevent bullying in workplaces. https://podcasts.heartatworkonline.org/catherine-mattice-zundel/ ‎ --- Send in a voice message: https://anchor.fm/impactfullegacy/message

Master Communicator Podcast #37 with Catherine Mattice Catherine is a strategic HR consultant, coach and trainer who partners with clients to replace toxic workplace behaviors and cultures with positive, respectful ones. Catherine's clients include Fortune 500's; hospitals; universities; school districts; federal, county, and city agencies; manufacturing; utility; tech; finance; insurance; nonprofit; and private small business. Catherine has presented keynotes around the world, has appeared on the likes of CNN and NPR as an expert; and has been cited as an expert in Inc Magazine, Entrepreneur, USA Today, and more. She was also a regular contributor to Forbes.com. To connect with Steve Catherine Mattice visit her at:https://www.linkedin.com/in/catherinemattice/

Catherine was pushed into her career (bullied actually) as Founder and CEO of Civility Partners, a Human Resources boutique  specializing in creating respectful workplace cultures.  Catherine has faced numerous life challenges both in the workforce and personally - all providing opportunity to build her resilience.   Catherine has authored three books, hosts her own live talkshow on LinkedIn, has been featured in countless news outlets (CNN, NPR, Forbes, Inc Magazine, USA Today...) and travels the world as a leading expert on workplace culture and bullying.  In this episode Catherine discusses:The definition of bullyingLeadershipToxic Workplace Culture/Hostile Work EnvironmentSurrounding yourself with a great teamDelegationFamilyVulnerabilityAssessment process she and her team use to evaluate workplace cultureLTF - Actions an employees can take to protect themselves if getting bulliedCatherine is the best at what she does and brings tremendous insight and resources in this episode.   You can learn more about Catherine at: https://civilitypartners.com.  Thanks for listening and enjoy the show.

In this episode, we put the workplace bully in their place as we interview the nation's true expert in workplace bullying, Catherine Mattice Zundel.Discover how it can harm people and the business, how to improve communication in these cases, and what are the steps to create a positive and respectful environment!

Everyone deserves to work in a toxic-free workplace. Good For Others Host John Valencia and special guest Catherine Mattice Zundel chat about how to maintain civility in the workforce and prevent a toxic environment to ensure reduced turnover, engaged and loyal employees, and better quality and quantity of work.Catherine Mattice Zundel, SPHR, SHRM-SCP, founded Civility Partners in 2008 as a result of working in a toxic environment and has since served a huge array of clients with consulting, training, and coaching services. She’s written three books, one of which Ken Blanchard called, “the most comprehensive and valuable handbook on the topic” of workplace bullying. Catherine’s also been cited in such media outlets as Forbes.com, Inc Magazine, Entrepreneur, and USA Today, and appeared as a guest on such venues as NPR and CNN.

Catherine Mattice Zundel, founder of Civility Partners, discusses the difference between bullying and harassing and how to transform a negative work environment in a positive one.  Are you and your Company Transition-Ready?  Click Here or Text EXITMAP to 44222 for a free report & assessment!      

Catherine Mattice-Zundel is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500's, the military, several universities and hospitals, government agencies, small businesses, and nonprofits. Catherine has also written three books, one of which the legendary Ken Blanchard called, “the most comprehensive and valuable handbook on the topic” of workplace bullying. Full show notes here.

Catherine Mattice Zundel founded Civility Partners in 2008 as a result of working in a toxic environment. Since then, she has served an array of clients with consulting, training, and coaching services. She has written three books, one of which Ken Blanchard called, “the most comprehensive and valuable handbook on the topic” of workplace bullying. She has been cited in several media outlets such as Forbes, Inc Magazine, and USA Today and appeared as a guest on NPR, CNN, and others. Here are the key links from the episode: Civility Partners (https://www.civilitypartners.com) Man's Search for Meaning by Viktor E. Frankl (https://amzn.to/2Io4VHT)

Many businesses allow toxic behaviors to occur because they don't know how to stop them, and they don't know the risks. Bullying, for example, is dangerously close to harassment, and employees will call hostile work environment to get your attention. This episode provides insight on how your organization may be facilitating toxic behaviors, and how to create a positive culture that won't allow bad behaviors to thrive. Our guest is Catherine Mattice Zundel, CEO of Civility Partners. Her clients include everything from Fortune 500’s to small business – and she’s served almost every industry you can think of. She’s appeared on or in NPR, CNN, USA Today, Forbes, and more as an expert and is a best-selling author of three books.

Many businesses allow toxic behaviors to occur because they don't know how to stop them, and they don't know the risks. Bullying, for example, is dangerously close to harassment, and employees will call hostile work environment to get your attention. This episode provides insight on how your organization may be facilitating toxic behaviors, and how to create a positive culture that won't allow bad behaviors to thrive. Our guest is Catherine Mattice Zundel, CEO of Civility Partners. Her clients include everything from Fortune 500’s to small business – and she’s served almost every industry you can think of. She’s appeared on or in NPR, CNN, USA Today, Forbes, and more as an expert and is a best-selling author of three books.

Catherine Mattice Zundel, founder of Civility Partners, discusses the impact that discord in the workplace can have when an owner is trying to sell. 

According to Christine Porath and Christine Pearson’s polling of thousands of workers over 14 years, 98% have experienced uncivil behavior. It’s not hard to imagine incivility when every day examples are interrupting co-workers, sarcasm and a rude email. Simply put, incivility leaves the recipient feeling devalued and disrespected. The truth is that we can’t always blame it on other people who are uncivil. We all contribute, whether we’re the ones actually doing it or as a bystander. All it takes is a little rudeness and sarcasm and you’re there. The scary thing is that if incivility goes unchecked it can lead to bullying. As today’s guest Catherine Mattice Zendel tells us, 99% of bullying scenarios start out as incivility that goes unchecked. Catherine, founder of Civility Partners, is a Strategic HR Consultant who assists organizations in building positive cultures through HR practices. In this interview, Catherine tells us what led her to start her company, she explains the spectrum of bad behavior (where incivility and bullying falls), what causes bullying and why these behaviors go unchecked. She explains the many ways organizations can make more civil workplaces and leaves us with what we can do as wellness pros to contribute. For links mentioned in today's episode visit  http://bit.ly/Redesignpod To join the Redesigning Wellness Community, visit https://www.facebook.com/groups/rdwellnesscommunity/

Catherine M. Mattice is President of consulting and training firm, Civility Partners, and she has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Chevron, the American Red Cross, the military, several universities and hospitals, government agencies, small businesses and non-profits. She has been published in a variety of trade magazines and has appeared as an expert in major news outlets including NPR, FOX, NBC, ABC, USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, Washington Times, Psychology Today and Bloomberg. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter, and one of the founders (and current president of) the National Workplace Bullying Coalition. In his foreword to her book, Back Off! Your Kick-Ass Guide to Ending Bullying @ Work, Ken Blanchard said it was “The most comprehensive and valuable handbook” on workplace bullying. BACK OFF, and her second book, “Seeking Civility : How Leaders, Managers and HR Can Create a Workplace Free of Bullying”, are both available on Amazon.   Questions Tell us a little bit about yourself and your journey Can you talk with us about some of the things that help to create that positive work environment and is it only up to the employees or does leadership play a big role as well? How do you feel about customer experience on a global level? What are some of the things you encourage organizations to do to create that kind of culture where people are feeling positive, where the energies are consistently up? How do you stay motivated every day? What is one online resource, website, tool or app that you absolutely cannot live without in your business? What are some of the books that have had the biggest impact on you? If you were sitting across the table from another business owner and they said to you that they feel they have great products and services but they lack the constantly motivated human capital, what’s the one piece of advice would you give them to have a successful business? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or people? Where can our listeners find your information online? What is one quote or saying that you live by or that inspires you in times of adversity?   Highlights Catherine Mattice shared that she was the director of Human Resources for a non-profit organization and found herself working with a bully and this guy and herself were both directors. They both reported directly to the President of the organization, he was not her manager. He was her peer but he was definitely a bully. He was an uber excessive micromanager, he yelled, he made it very clear if he didn't like you, he was very difficult to work with. She personally felt bullied by this person and that was very exhausting, it was like every interaction with him was frustrating. It took a lot of courage to interact with them because you figured you're going to be yelled at, it was just a very emotional experience. And then also as the director of HR she dealt with all of the organizational problems that he created as well so his particular department had a crazy turnover. She spent a lot of time counseling his employees in her office and also spent a lot of time talking to the President about this person's behavior and sort of begging the president to solve it. And the president would always just say, “That's just how he is. I don't know why it bothers you. Be the bigger person.” Which was of course frustrating to hear her pleas for help to just sort of be ignored. And then during all that time she started getting her Master's Degree at San Diego State University and she decided to write a paper for one of her classes on this topic of sort of toxic work environments. And during that paper she came across that phrase, “Workplace Bullying” and she has been obsessed ever since and have continued to scramble to learn everything she possibly can about workplace bullying and she created a business around helping organizations solve that problem.   Yanique shared that the issue of bullying seems like something that's not affected by a lot of organizations but it really is a widespread issue. Catherine agreed and stated that they call it the silent epidemic in the U.S.A lot of other countries actually have laws around workplace bullying but America does not. So, it's just as pervasive if not more so than harassment and discrimination because it's really equal opportunity harassment and so there is a lot of it. A lot of people feel bullied at work, in fact research puts that number at around 30 to 50 percent of people have been bullied at some point in their working life. Yanique stated that it's interesting that Catherine mentioned that it's such a high percentage and asked if she believe that it filtrates out of the education system because a lot of kids are bullied in schools as well. Catherine stated that she thinks that we are all mean, the society at large is mean, look at TV, it's all full of mean drama. Reality TV is mean, politics they’re mean, we're mean when we’re on the road, we can be uncivil if someone's going too slow or cut us off. We tend to have this propensity to sort of lash out and we live in a high stress environment because we're always on our phones, we always have someplace to be and so she thinks it's harder to be kind and to take a step back and be nice and take a breath and focus on civility. It's easier to let your frustrations get the best of you. And in school certainly bullying happens and there is some research that's found that if you bully as a child you probably bully as an adult. And also, if you're a target as a child you may be a target as an adult. Catherine Mattice stated that leadership absolutely is the biggest player in the culture so leadership has to decide, “This is the kind of culture we want” and then putting things in motion to create that kind of a culture. Bullying is an organizational problem and culture is an organizational problem and it has to be solved by the leaders so leaders really have to say, “We want a positive work environment because we know it impacts internal and external customer service. We know it impacts innovation and decision making and people's ability to learn.” so when you have a savvy leader who knows that positive relationships and positive feelings about your organization impact the bottom line then you're lucky and you get a positive work environment. But bullying is absolutely an organizational problem not an employee problem. Yanique asked what if the leader is a bully himself? Catherine shared that she gets that question a lot. She stated that she honestly hates to give this advice but you have to leave. If the CEO or the leader is a bully, there probably isn't anyway that leaders going to hear anyone out if the leader is told people perceive you as too abrasive. Sometimes an HR professional or maybe someone close to the leader in the C-Suite depending on their relationship can have a conversation with the leader and maybe able to be heard. But in her experience, leaders believe that sort of abrasive aggressive leadership style has worked for them and so they're not going to be interested in changing unless you can really show them the damage they're causing. People can change, she coaches people who are bullies all the time but the CEO or the leader, unless somebody is close enough to that person to have that conversation she would say you may want to consider leaving because the culture is not going to get any better. Yanique mentioned if the leader is a bully as Catherine said and she recommend that they leave. Do you feel that even though you said you believe people can change but a big part of change means that they have to become self-aware that something needs to change because many of them would be like, “Well the problem isn't me, it’s them.” She has heard that so many times in organizations when employees make complaints and a lot of times that the complaints are being made, they're not willing to accept that sometimes the issue is not necessarily with the other person but sometimes we need to look internally and look at how we could be doing things differently because maybe if we take a different approach you will get a different result. Catherine stated that she recognizes that because of Social Media and the Internet that company is there maybe more focused on customers than they used to be but it's more about the branding than really caring about customers and you see that with all of the negative things that go on. United Airlines being an example, they had this big media problem when they had the police come and remove a customer but that was a culture problem, that's the reason that happened, that the people who worked for United actually thought to themselves, “We are going to call the police and have this customer forcibly removed.” That's a culture problem with United Airlines. She thinks that customer experience and customer service boils down to culture as well and having a positive work environment as they've talked about.   Catherine stated that she thinks a big thing that she sees with her clients is that when companies call her because their culture is negative, one of the things they're not doing is living their core values. So, she has really come to see the value in core values and she has seen it firsthand that if you can live your core values and make your core values part of everything you're doing day in and day out then that would really affect the culture because then everyone is very clear on how they're supposed to act. Going back to the United Airlines example, United versus Southwest Airlines which always wins customer service awards. Their three core values are servants heart, warrior spirit and something about having fun. If an employee is making decisions in the context of those three core values, they would never ask Police to forcibly remove a customer's not doing anything wrong. So, United Airlines wasn't living their core values and that's how things like that happen. A lot of companies don't see the value in core values until something awful happens and then they realize, “Oh, we've got to get back to our core values.”  Yanique mentioned that some companies have core values that their employees don't even believe in. Catherine agreed and stated that that goes back to it though, she sees this all the time, companies have core values and they're on their website and maybe they're on a sign somewhere in the lunchroom and that's the extent of it, so how can employees believe in those core values when they're not part of their day in and day out life. It's up to the organization to say, “Here are our core values. This is how we want everyone to behave.” And then the organization has to find ways to advertise those core values regularly and ensure that employees know them and live them regularly. Yanique mentioned that it's like you're basically trying to find new and innovative ways to reinforce and basically have lots of repetition. So, now it becomes a part of their DNA. So, if courtesy is one of your core values, in everything you do you try to effect courtesy that way when you're dealing with external customer it's not something that you're trying to put on, it comes so naturally because it's something that you practice every day anyway. Catherine shared that she thinks it's all of the negative stuff that she sees really fuels her fire and makes her work even harder to make a dent in all of the negativity. It really pains her to see employees unhappy and what you do for a living is such a big part of your self-esteem and your self-concept. It's a huge part of who we are as people, what we do for a living and to have that torn down and have somebody like a bully clawing at your identity and your self-esteem and yourself concept day in and day out. It pains me to know that there's people out there who experience that and that's what motivates her. She is driven to touch the lives of as many employees out there in the world as she possibly can. And also, she has been through some things that have made her angry at the right amount of angry where she has submitted proposals to work with a client and the stories they told her were absolutely awful and then she’ll submit a proposal, she work with a charter to try to solve it and then the leader comes back and says, “I don't think this is important enough to spend that money.” That makes her angry and that anger fuels her too. It makes her want to work harder. Yanique stated that she knows exactly what she means in terms of them not seeing the value in it. And as Catherine said, it really boils down to the value system of the individuals that you're dealing with and what they deem of importance. Catherine mentioned that one of the app is LinkedIn that she uses regularly to make connections. She uses HubSpot to manage her customers and interactions. MailChimp that she’s using for email management. She stated that there's definitely a lot of tools out there that she feels like she couldn't live without that help to keep her basically organized and having everything just flow.   Catherine mentioned some of the books that have had a big impact on her. Think and Grow Rich by Napoleon Hill, that was her very first personal development book so that one has had a big impact on her. She has read a lot of books on workplace bullying, one book she mentioned a lot that had an impact on her is a book called Positive Leadership: Strategies for Extraordinary Performance by Kim Cameron. He is in the positive psychology space and he talks a lot about essentially how to create a positive work environment too and he has very specific action items in that book that she actually offers up as advice quite a lot and it's a short read, she highly recommend that book. That's probably one of my favorite sort of business books.   Catherine stated that one piece of advice that she would give business owners and managers is that they should help their employees find meaning in their work. Help them find a profound connection to everything that they’re doing and that the company is trying to accomplish and your company will flourish if you do that. Yanique reiterate, help them find meaning in what they're doing. Therefore, there must be a direct link between what the company's goals are and what the personal goals of the employee is because if those two things actually have some congruence then both entities actually have a win-win situation.  Catherine agreed and gave an example of that, she was doing some training for a company that kills mosquitoes, that's their business. She was doing some training and on a break, she just sort of asked the trainee sitting next to her, “Tell me more about your business, what you do?” and she said, “Well, we killed mosquitoes. That's about it.” That's all she got. And this other person sitting next to her says, “Is that all you think we're doing here? We are saving this community from West Nile Virus.” He was offended that she thought all they did was kill mosquitoes and so he believes he's saving the community from this horrible disease by killing mosquitoes and killing mosquitoes was a means to the end goal of saving that community. So that's what she’s talking about, help reminding your employees that there's a bigger picture beyond their tasks. Catherine shared that they just finished up all the quality issues today. She just released an online course that is essentially her consulting methodology. It's a way to help organizations that can't afford expensive consultants but they need to change their culture. This online course takes them through that process and it has a whole bunch of videos and worksheets and checklists and job aides and literally somebody could take her course and change their organizations culture using the tools in the course, so that is the thing she is super-duper excited about right now. She mentioned that the course can be found at civilitypartners.com/makeover  Catherine shared listeners can find her at – LinkedIn - Catherine Mattice Zundel     Twitter - @CatMattice     Facebook – Catherine Mattice Zundel     Facebook – Civility Partners     Website – www.civilitypartners.com Catherine shared that there is a quote that she always reverts to and it's by Viktor Frankl who was in the Holocaust and suffered some horrible things and one of his famous quotes is, “The last of any human freedom is the freedom of choice.” We get to choose our attitude in our circumstances and it's really important to keep that in mind. We can't be victims of circumstance, we have to take charge of how we react to the circumstances and only then can you overcome adversity. Yanique reiterated, basically freedom of choice is something that we all have regardless of the situation that we're in. And that's a great privilege. So, we should definitely try to exercise it as much as possible.    Links Think and Grow Rich by Napoleon Hill Positive Leadership: Strategies for Extraordinary Performance by Kim Cameron Back Off! Your Kick-Ass Guide to End Bullying @ Work by Catherine Mattice Seeking Civility : How leaders, managers and HR can create a workplace free of bullying by Catherine Mattice

What's the difference between bullying and harassment, and when do they become the same thing? What are the stages of bullying and how can you catch the signs early before it escalates into a real issue that emotionally impacts people, both those involved and those observing? Catherine Mattice, author of Back Off! Your Kick-Ass Guide to Ending Bullying at Work, founder of Civility Partners, international speaker, HR consultant and expert in workplace bullying joins Brandon Laws to discuss the often overlooked issue of workplace bullying and the root cause of the problem of bullying.   How to Support this Show: Subscribe on your favorite podcast app (iTunes, Stitcher, Google Play, etc.) Review us on iTunes Take our survey and we'll enter you in a drawing for a free book Follow Xenium HR (@XeniumHR) and Brandon Laws (@BrandonLaws) on Twitter and LinkedIn Learn more about Xenium HR at xeniumhr.com   About the Guest:  Buy Back off Learn about Civility Partners Connect with Catherine Mattice  

Join us today for Women Lead Radio as Joanie Connell, your host of REAL Life Lessons, interviews Catherine Mattice, Author and Consultant at Civility Partners. Whether we like it or not, bullies exist in the real world of work.  Many of us were never taught how to fight back.  Catherine Mattice has written a book on the subject of workplace bullying and she has real life lessons to share with you about how to counter bullies at work. Catherine is a SUE Talk Presenter Alumni! Watch her SUE Talk “Brace Yourself, The Bottom Means Bounce.” Catherine is a co-author of the book Back Off! Your Kick-Ass Guide to Ending Bullying at Work.  She works with organizations to assist them in building systemic action plans to end workplace bullying and replace it with a positive workplace culture. Joanie Connell is your host for REAL Life Lessons, a show where REAL (resilient, empowered, authentic, limber) women speak about what it takes to be successful in the real world. Using the REAL Life model, Dr. Connell, author of Flying without a Helicopter, interviews highly successful women about the unanticipated aspects of work life that no one prepared us for.  Though important for everyone, these lessons are particularly useful for women who were raised by helicopter parents, women who didn’t learn life’s lessons growing up in a protected world.

  Last episode, (#39 with Carlo Capponecheia) was all about an elephant in the room - psychosocial risk.  Poorly understood, seemingly complicated, often this is put in the 'ignore basket', or the 'too hard basket', or the 'that's HR's problem to deal with' basket.  Far from a criticism of all of us working in health and safety (me included), it was a reflection on how what got us here (in terms of our knowledge and our experience) won't help us get to where we need to go.  I personally got a lot out of the interview with Carlo as I sought to improve my understanding, and then to explore what I implore you to do every week - HOW to take positive, effective and rewarding action.   This week is in a very similar vein.  Bullying you could argue is one kind of psychosocial risks, but I don't think it fits neatly into just that category.  Nonetheless, it is a risk, it needs to be managed, and it holds great potential to bring positive change in organisations far beyond just solving a negative problem.  My guest today Catherine Mattice from Civility Partners is one of the few people I know of who specialise in bullying (hang on, that came out wrong) - whose mission is to help organisations manage the risks and the opportunities, from bullying.  Catherine welcome to the Safety on Tap Podcast:     Now we've spent most of today focussed on the big picture.  I want to acknowledge the  very serious and real impact bullies can have on the targets of bullying behaviour.  If you or someone you know is having a touch time and needs help, we've got a bunch of links to helplines and resources from around the world, so you don't suffer alone - you can get help to work through it. Check these out: http://www.mentalhealthcommission.gov.au/get-help.aspx (Australia) https://www.healthyplace.com/other-info/resources/mental-health-hotline-numbers-and-referral-resources/ (North America) http://www.nhs.uk/Conditions/stress-anxiety-depression/Pages/mental-health-helplines.aspx (United Kingdom) http://www.tnp.no/norway/health/1685-call-mental-helath-line-anywhere-in-europe (Europe) http://togetherweare-strong.tumblr.com/helpline (Other countries)   Speaking of reflective practice, I've been tweaking my reflective practice framework as I'm preparing the course materials on Reflective Practice - a critical skill for leaders like you to maximise the learning from everyday experience.  That and a bunch more courses, engaging community and 1:1 coaching from yours truly will be available inside Safety on Tap Connected.  Some people have been asking what it's all about - head over to safetyontap.com/connected to get on the waiting list to join - we're opening the doors very soon, and that will be only for a very limited time. [activecampaign form=5]

Len Carter, Vice President of Human Resources at FHN, and Catherine Mattice, Founder of Civility Partners join Chris Dyer to talk about the challenges of HR and the prevalence and prevention of workplace bullying.This show is brought to you by Talk 4 Radio (http://www.talk4radio.com/) on the Talk 4 Media Network (http://www.talk4media.com/).

Len Carter, Vice President of Human Resources at FHN, and Catherine Mattice, Founder of Civility Partners join Chris Dyer to talk about the challenges of HR and the prevalence and prevention of workplace bullying.

As a follow up to our recent CEO/Executive Panel Forum, we addressed the issue of business bullies in the workplace.  We wanted to go a little deeper on the issue since it's such a hot topic for today's professional women in business.  Tune in today as we interview Catherine Mattice, President of Civility Partners and author of the book, "Back Off!  Your Kick-Ass Guide to Ending Bullying at Work."  We'll be asking Catherine about the issue, along with asking her how prevalent the issue of bullying is in the workplace.  How do companies deal with business bullies?  What should you do if you're the victim of a business bully?  Is it true that bullying is becoming more commonplace?  Who is most likely to be the target of workplace bullying?  Join us as we address these questions and much more!