Wrench Turners Podcast

On this episode of the Wrench Turners Podcast, I sit down with Canadian technician David Rodrigues. For nearly 20 years, David has been mastering his craft on Hondas and Acuras. This is not just a career recap. It's a deep dive into legacy, leadership, and the reality of working flat-rate.David shares how he started through co-op, landed a rare apprenticeship, and became the go-to diagnostic tech. But then he left. Why? Leadership that didn't fight for his time. And when he returned, everything changed.In this episode, we cover:

This isn't another how-to-fix-a-car video.This is how to fix yourself in the trade before the trade breaks you.In this Wrench Turner's Podcast compilation, five technicians and leaders drop hard-earned wisdom, not about tools, not about pay plans, but about mindset, ownership, growth, and survival in the bay.

From Parts Ninja to Shop Coach and Service Director of Multiple stores | Robert Migliaccio | Wrench Turners PodcastToday's guest didn't just work his way up; he built his way up. Robert Migliaccio started as a teenage car detailer, dropped out of high school, and never looked back. With decades in the trenches of fixed ops, Robert's story is the kind you don't hear often, and the kind you don't forget.He's run parts counters like a silent assassin, coached technicians with empathy and clarity, and now oversees multi-store service operations across states. And he does it all while mentoring new techs, giving back to local schools, and living what it means to be a leader in the service lane.

Writing accurate, detailed repair orders isn't just paperwork—it's how shops get paid, protect themselves from chargebacks, and deliver exceptional customer service.In this episode of The Wrench Turners Podcast, host Joshua Taylor is joined by Alec Ruffini, a Navy vet turned Fixed Ops leader, and Clemente Dominguez, a fast-rising shop foreman. Together, they break down why most service departments struggle with RO documentation and how to fix it, starting today.Whether you're a technician frustrated by bad write-ups or a service advisor getting frustrated with poor "stories" from the shop floor, this episode shows you how to bridge the gap.In this episode, we cover:

From Navy Veteran to Coaching Service Teams | Alec Ruffini & Clemente Dominguez | Wrench Turners PodcastToday's guests didn't stumble into leadership; they forged their way there. Alec Ruffini, a Navy veteran turned automotive coach, and Clemente Dominguez, a rising shop foreman, join host Joshua Taylor to talk about what it really takes to run a high-performing dealership service department.From ethical sales and technician development to team dynamics and trust-building, this episode is packed with hard-earned wisdom. Alec shares lessons from decades of turning around underperforming shops, while Clemente offers a fresh perspective from someone who went from independent repair to managing a 25-person dealership team.

The Hard Truth Every Mechanic Needs to Hear in 2025Feeling stuck in the shop? This video will change how you think about your career.Auto technician pay is flat. Tariffs are rising. Leadership feels clueless. And you are still expected to fix cars, deal with customers, hit your hours, and somehow stay sane.In this unfiltered message from the cold seat of his motorcycle, Joshua Taylor breaks down exactly what every automotive technician, service advisor, and tradesperson needs to hear right now.You will learn: ✅ Why your mindset is the most valuable tool in your toolbox✅ How to start earning what you are actually worth✅ What to do when management ignores your value✅ Why training apprentices is still your responsibilityWhether you are a new tech, a shop foreman, or a veteran mechanic, this video is your call to stop blaming the economy, stop waiting on permission, and start leveling up.WATCH THIS IF YOU:Are not making enough money as a mechanicFeel stuck in your technician careerWant to learn how to communicate better in the shopNeed real talk about pay, training, and leadershipBelieve in personal responsibility and growthMechanics are the backbone of society. You fix what breaks. But you cannot fix your paycheck, your stress, or your future by complaining. You fix it by getting better. Starting today.

Today's guest, Louise Azzopardi, didn't just fall into the automotive world. She ran toward it, with confidence and clarity most of us didn't have at 15. From her earliest days wrenching in rail yards and truck shops to standing on the world stage as the first woman to compete (and win gold) at Australia's WorldSkills nationals, Louise has never followed the conventional path. She didn't just want to work in the trades; she wanted to change them.After enduring bullying, sexism, and mental health challenges, Louise stepped into something more powerful than technical mastery; coaching, mentoring, and equipping tradespeople with the emotional tools they were never taught. Now the host of Anxious Tradeswoman (Building Confidence), a life coach, and a global speaker, Louise is on a mission to make the trades a place where everyone, regardless of gender, background, or body size, can thrive.In this episode, we cover:

Today's guest, Josh Arnold, never planned to be a mechanic. He picked it off a college list like a random raffle number. On day one, his future mentor told him to quit. And honestly, he probably should have. But he didn't.Instead, he worked six days a week at a flat rate, with no shortcuts. Fast-forward, and he is now a Toyota and Subaru Master Tech, a trainer in the shop, and the MyKarma Grand Prix Champion for his top-tier Video MPI skills.In this episode, we cover:Clueless apprentice to award-winning Master TechThe power of doing the jobs nobody wants to doWhy Video MPIs are a game changer How techs can build their careers, increase their pay, and change the industryJosh offers real-world advice for technicians looking to level up. His message is clear: Do things differently, do the work others will not, and watch your career grow.Like, comment, and subscribe to help spread this message and support technicians everywhere.Always looking for guests, please reach out by email to be on the show: joshua@justworkhard.com A Special Thank YouThe Wrench Turners Podcast is made possible thanks to the support of our Partners, Sponsors, and Affiliates.FixedOPS Marketing https://www.fixedopsmarketing.com Changing the game in dealership service marketing. The Lion Partnership https://www.lionpartnership.com/ Your go-to for industry connections that matter. Digital Communication Solutions GmbH https://www.dicoso.us Simplifying sales and service communication. The Bearded Brotherhood https://thebeardedbrotherhood.co/wrench15 Premium beard oils, balms, and mustache waxes for the Blue Collar Man.We appreciate these partnerships in pushing the industry forward!j.Chapters00:00 Intro to Josh Arnold01:21 Josh's Unexpected Career Start02:14 Why He Chose Auto Tech06:05 Toyota T10 Program Entry09:01 Learning Through Used Cars13:27 Flat Rate Work Strategy16:20 Becoming a Master Tech21:12 Winning My Karma Grand Prix25:32 Video MPI Importance27:23 Getting Paid for VMPI30:49 Continuous Improvement Mindset33:24 Advice for Technicians36:03 Service Quality Specialist Role38:45 Work-Life Balance & Family41:23 Future Goals in Auto Tech42:47 How to Change Industry43:07 Closing Thoughts & OutroListen on Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4Follow us on LinkedIn: https://www.linkedin.com/in/mrjtaylor/If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive.Wrench Turners Podcast Socialshttps://wrenchturners.onlinehttps://wrenchturnerspodcast.comhttps://www.instagram.com/mrjoshuataylor/

Welcome to the FIRST episode of the 10 Mill Mastery Debrief series where we debrief the week's Service Drive Live Topic.In this episode, I sit down with Marshall Sheldon and Josh Arnold to debrief on Service Drive Live and dig into one of the biggest struggles for technicians: comebacks.We cover:✔️ Why technicians do not get paid for comebacks and why that needs to change✔️ How flat rate and hourly pay affect comeback handling✔️ The role of service advisors in preventing comebacks✔️ How to reduce comebacks and improve shop efficiencyIf you are a technician, service manager, or dealer principal: this episode is for youDrop a comment and let me know how your shop handles comebacks. Should technicians get paid for them?CHAPTERS00:00 Welcome to the first debrief00:52 Why comebacks are a big issue01:50 How flat rate techs lose money04:10 Why some techs avoid comeback issues05:30 How managers handle comebacks poorly07:00 Guilty until proven innocent in automotive09:25 The real problem with pay plans11:26 What happens after a comeback15:48 Why foreman roles really matter18:24 How senior techs can prevent mistakes19:25 What advisors can do to help22:17 The best way to write up jobs23:39 Why advisors need more training25:18 Simple ways to improve the process29:06 Final thoughts on fixing comebacks

Operating Partner, Fixed Operations Director, Coach - David Sparks Join us as we explore the career journey of David Sparks, a leader whose path in the automotive industry started with detailing, rustproofing, and window tinting and evolved into a deep-rooted passion for technical excellence, leadership, and mentorship. David's story is one of continuous learning and adaptation. He transitioned from technician to service advisor, warranty administrator, dispatcher, and ultimately, service manager and fixed-ops director. His experience spans CDJR, Toyota, independent shops, and now Bar Automotive, where he coaches and trains service professionals nationwide. In this episode, David explains what it takes to thrive in automotive leadership, from technician success to fixed-ops strategy. He shares practical wisdom on:

General Manager, Fixed Operations Director, Coach - T.C. Coleman Join us as we delve into the compelling career journey of T.C. Coleman, a seasoned leader whose roots in automotive passion were planted in childhood, nurtured by his father's engineering role at Nissan. T.C.'s early exposure to the mechanics of car maintenance and the automotive industry's inner workings ignited a lifelong passion, steering him away from his initial interest in sports to a dynamic path in automotive leadership. With over two decades of experience, T.C. reflects on his evolution from an enthusiastic car enthusiast to a revered leader in the automotive sector. His career, marked by significant stints with prominent brands, showcases his adeptness in mentoring, team-building, and strategic leadership. In this episode, T.C. unravels the layers of effective leadership within the high-stakes environment of automotive dealerships. He shares practical wisdom on: Takeaways:

"Success Leaves Clues" General Manager, BMW of West Houston https://www.bmwwest.com/ Charles Cannon III In this inspiring conversation with Charles, we explore a career journey that started with a desire to become a veterinarian but took a turn into the automotive world: a move that would shape Charles' life in unexpected ways. From his humble beginnings in sales to leading both Lexus and BMW dealerships, Charles' story is a testament to the power of adaptability, discipline, and mentorship. As Charles recounts: "Success leaves clues. Watch who you hang out with, because you'll become like them. If you surround yourself with high performers and show you're serious, they'll help you grow." He shares insights on how technicians, advisors, and managers can take ownership of their success. From developing structured game plans to fostering genuine relationships, Charles provides actionable steps to level up in any automotive role. One standout lesson: "Close mouths don't get fed. Speak up about your goals, your challenges, and even your solutions. Leaders can't help if they don't know what you need." If you're looking to climb the ranks or simply be happier and more productive in your current role, this episode is a goldmine of advice and motivation. Let's get into it. j. If you're interested in being on the show or would like to sponsor an episode, please reach out to me Joshua Taylor by DM or email joshua@justworkhard.com Chapters 00:00 Introduction to Charles 03:00 From Veterinary Dreams to Automotive Success 08:30 Learning Through Mentorship 14:10 The Value of Discipline and Game Plans 20:00 Becoming a High Performer 27:00 Leading by Example in Dealerships 36:20 Advice for Technicians: Speak Up If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 150 Episodes helps Mechanics become happier, healthier, and more productive. Wrench Turners Podcast Socials https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"Training isn't a cost; it's an investment that pays dividends in skills, loyalty, and productivity." This week on Wrench Turners Podcast Automotive Trainer & Technician Toyota Of Puyallup Inc Wayne Bridges In this episode, I sat down with Wayne Bridges, a 50-year veteran of the automotive industry who's worn many hats—technician, service advisor, service manager, instructor, and now dealership trainer. Wayne shares his incredible journey, from falling in love with cars as a kid to shaping the next generation of technicians at a dealership that's committed to investing in its people. Wayne doesn't shy away from tough topics, like why training is often undervalued in the industry and how mentorship programs can reduce comebacks and increase productivity. If you've ever wondered what it takes to create a thriving culture of learning and growth in a dealership, Wayne's insights are gold. Watch now and find out why building a training-focused dealership might be the best way to attract and retain top talent. Let's get into it. j. If you're interested in being on the show or would like to sponsor an episode, please reach out to me Joshua Taylor by DM or email joshua@justworkhard.com Chapters 00:00 Introduction 02:54 Wayne's Early Passion 06:11 The Importance of Early Experiences 09:04 Lessons from the Lube Rack 11:57 The Evolution of Automotive 14:54 The Shift to Electric Vehicles 18:07 The Role of Training 20:56 The Importance of Continuous Learning 23:50 The Future of Automotive Training 34:02 The Importance of Training 38:13 In-House Training Programs 42:39 Creating a Culture of Learning 49:12 Competing for Talent 54:52 Finding Passion 01:00:13 The Role of Mentorship Takeaways

"You are not a leader until you've created a leader who can create another leader." This week on Wrench Turners Podcast, Mechanic, Enthusiast, and Entrepreneur Travis Caldwell In this episode, I sat down with a mechanic who knows firsthand that persistence, a positive culture, and respect are key to success in the shop. Travis shared how his journey taught him the importance of mentorship and finding a place where you're valued. We discussed how listening to every team member—and helping them grow—can make a stronger, more successful crew. His biggest takeaway? Don't let work control your life; invest in mentors who truly support you. It reminds everyone in this industry to keep growing, respect the journey, and lead with purpose. Let's get into it. j. Chapters 00:00 Introduction 00:59 Travis Caldwell's Journey 06:17 The Importance of Mentorship 12:30 First Year Experiences 16:21 The Role of Leadership 21:17 Favorite Porsche Models 24:07 Lessons Learned from Troubleshooting 26:12 The Challenges of Achievement 29:11 The Importance of Leadership 31:41 Navigating Career Transitions 35:50 The Dynamics of Customer Service 50:05 Balancing Work and Life 56:57 Conclusion Takeaways

"Once trust is broken, it's hard to recover." 10 Mill Mastery - Wrench Turners Podcast Series 9, Episode 7 Leading up The Lads: Marshall Sheldon Stephan Dos Santos Richard Mueller Russell Wickham Summary In this conversation, the speakers delve into the complexities of building and maintaining trust within management and leadership roles. They discuss the challenges technicians face in establishing trust with upper management, the importance of transparency, and the necessity of personal accountability. The dialogue emphasizes that trust is foundational for effective communication and career growth, highlighting the need for technicians to add value to themselves and their teams. The speakers share personal experiences and strategies for fostering trust, ultimately concluding that trust is the core element in successful professional relationships. Takeaways

“Just because someone can produce doesn't mean they're ready to lead.” This week on Wrench Turners Podcast, Mechanic and Service Manager Scott Auto Group Willie Carter In this episode, I sat down with Willie Carter, a former mechanic turned service manager who knows what it takes to rise in the ranks. Willie shares his journey, from fixing up a beat-up Hyundai Scoupe in high school to leading a team at a major Honda dealership. He doesn't hold back on the tough lessons he's learned along the way—like why taking on the jobs no one else wants can be the key to advancing your career. If you've ever wondered what it takes to go from the shop floor to management, Willie's story is packed with insights you won't want to miss. Watch now and find out why “getting comfortable in the uncomfortable” might be the best advice you'll hear today. Let's get into it. j. Chapters 00:00 Introduction 01:19 Becoming a Mechanic 06:28 Challenges and Learning 12:10 First Steps in Automotive 18:22 Transitioning to Leadership 26:12 The Importance of Hard Work 32:26 Advice for Aspiring Mechanics Takeaways Willie's journey into mechanics began out of necessity. Trade schools presented both challenges and opportunities for growth. Experience is crucial for retaining knowledge in the automotive field. Proving oneself in a new environment is essential for gaining respect. Taking on difficult tasks can accelerate learning and career advancement. Leadership requires a willingness to help others and share knowledge. Continuous learning is vital for personal and professional growth. Automotive is evolving, and technicians must adapt to new challenges. Building relationships with colleagues can enhance learning experiences. Embracing discomfort is key to achieving success in any career. Wrench Turners Podcast on YouTube Wrench Turners Merch Wrench Turners Website Business-Focused Content on LinkedIn Entertainment Content on TikTok

"True leadership starts when you realize that every person you lead brings their own strengths and stories to the table." This week on Wrench Turners Podcast, Mechanic, Fixed Operations Director, and Coach Bozard Ford Lincoln Jeremy Stephens In this episode, I got to sit down with a technician-turned-fixed-ops director, who's proof that grit and character drive success in the automotive world. Jeremy shared how his journey taught him that the tough experiences—especially those early days on the shop floor—shaped him into the leader he is today. We talked about building a culture where positive energy matters, and where listening to every voice in the shop creates stronger teams. His biggest takeaway? Invest in yourself every day and don't shy away from honest feedback. It's a powerful reminder for anyone aiming to lead with heart and purpose. Let's get into it. j. Chapters 00:00 Intro and Welcome 01:09 Jeremy's Start 04:25 Early Days 06:00 Learning the Ropes 10:22 The Value of Tips 13:26 Stepping into Leadership 15:56 Discovering Leadership 18:32 Building a Positive Workplace Culture 21:59 Handling Challenges 26:47 Getting Feedback 29:57 Advice for Young Technicians 35:27 Investing in Personal Growth 37:32 Finding Mentors 41:10 Key Takeaways J. Wrench Turners Podcast on YouTube Wrench Turners Merch Wrench Turners Website https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"You need to earn their trust." 10 Mill Mastery - Wrench Turners Podcast Series 9, Episode 6 How to Build Your Shop Influence The Lads: Marshall Sheldon Stephan Dos Santos Richard Mueller Russell Wickham Summary In this conversation, we discuss the challenges faced by leaders in the automotive industry, particularly in mentoring younger technicians. Exploring generational differences in work attitudes, the importance of building trust and influence within teams, and strategies for effective communication. Our dialogue emphasizes the need for leaders to understand their team's dynamics and to foster an environment where younger technicians feel supported and motivated to learn. Chapters 00:00 Stephan Dos Santos 02:18 Marshall Sheldon 07:22 Russell Wickham 09:20 Richard Mueller 15:44 Joshua Taylor Takeaways

"Just shut up and listen." This week on Wrench Turners Podcast, Mechanic and Assitant Service Manager https://www.scottautogroup.com/ Brooklynne Morse As an assistant service manager and former mechanic, Brooklynne shares her journey in the automotive industry and offers advice for mechanics to be happier, healthier, and more productive. We chat and emphasize the importance of attention to detail and the ability to adapt to different tasks. We also discuss the significance of making mistakes and learning from them, the value of effective communication with customers, and listening to their concerns. The key point is finding the silver lining in challenging situations and we encourage mechanics to always strive for improvement and to find joy in their work. Let's get into it. Chapters 00:00 Introduction 00:39 Starting in Automotive 02:17 Spatula's to Hammers 03:01 Consistency in Automotive 03:56 Learning from Mistakes 05:28 Importance of Detail 06:46 Transitioning from Culinary to Automotive 08:30 First-Year Challenges 10:52 Training and Income 11:25 Specializing in Unpopular Tasks 12:00 Income Potential 14:18 Challenges in Automotive 16:05 Super Tech Program 17:08 NVH Tools and Techniques 18:06 Water Leaks 20:32 Challenges with Specific Models 21:28 Leadership Aspirations 23:08 Customer Interaction 24:36 Importance of Listening 26:01 Key Skills for Mechanics 27:07 Mechanics Aspiring to Leadership 28:15 Conclusion J. Wrench Turners Podcast on YouTube https://www.youtube.com/@wrenchturners Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"You have to make decisions and whether the decision leads you down the correct path or not, you don't know until you start walking it." In this episode of Wrench Turners Podcast Mechanic, Shop Owner, and Content Creator  @HumbleMechanic  Charles Sanville In this riveting episode of The Wrench Turners Podcast, Charles "The Humble Mechanic" Sanville shares the unfiltered truth about climbing the ranks in the automotive industry, starting with his earliest tinkering days to mastering the art of warranty work. He unpacks the real challenges and pivotal decisions that shaped his career, offering a raw look at the highs and lows of life as a mechanic. With his unique blend of humor and hard-earned wisdom, Charles discusses the crucial role of lifelong learning and the surprising ways personal passion drives professional success. Every anecdote is a lesson in resilience and innovation—whether it's navigating complex repairs or steering through career transitions. Tune in for an unforgettable journey that promises to inspire, educate, and transform the way you view the mechanics behind the machines. Chapters 00:00 Introduction 05:20 Mechanics of Passion 11:40 Diving into the Details 17:10 Navigating Career Changes 22:30 Value Technical Education 30:00 Warranty Work Strategies 36:50 Embracing the Journey 42:25 Personal Stories 48:30 Shop Floor Dynamics 53:40 The Future of Auto Mechanics 61:00 Key Takeaways 68:15 Conclusion J. —- Wrench Turners Podcast on YouTube: Click for YouTube Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"It's 10 times harder than it's portrayed on social media." This week on Wrench Turners Podcast, Entrepreneur and owner of Vehicle Reman Jonathan Carr https://www.vehiclereman.com/ We cover topics such as entrepreneurship, the benefits of vehicle remanufacturing, the importance of repair and remanufacturing in the automotive industry, urban development, property appreciation, the importance of communication between technicians and service advisors, and the resurgence of the trades. Jonathan and I also touch on the nostalgia of repairing rather than replacing, the personal motivations behind starting a business, the potential for growth in Automotive Leadership, and success in the industry. Let's get into it. J. —- Chapters 00:00 Introduction to Riverside recording platform 00:55 The mission of the Wrench Turners Podcast 13:26 The importance of clear communication 21:03 The challenges and expertise of technicians 23:51 The Challenges of Running a Service Center 28:26 Delegation, Automation, and Deletion 40:14 The Joy of Working on Motorcycles 45:51 The Need for Vocational Training 53:13 Catalyst for Vehicle Reman 54:16 Vehicle Remanufacturing Process 57:49 Repair vs. Replacement 01:00:43 Repair and Remanufacturing 01:04:54 Nostalgic Appeal of Repair 01:07:46 Vocational Training and Business Ownership 01:16:09 Fostering a Positive Work Environment 01:21:27 Advice for Technicians 01:26:38 Conclusion and Final Thoughts Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"If you can't explain it simply, you don't understand it well enough." This week on Wrench Turners Podcast, Mechanic and Content Creator David Crossland aka Mechanic Mouse Summary In this episode, David and I discuss his journey as a heavy goods vehicle (HGV) Technician and content creator. He shares insights on the importance of mentorship in the trade, the challenges and benefits of creating online content for mechanics, and the significance of maintaining a work-life balance. David emphasizes that being a mechanic is not just a job but a lifestyle and highlights the value of passion and continuous learning in achieving excellence. Key Takeaway's

"Look at the overall picture. Don't focus on individual days." 10 Mill Mastery - Wrench Turners Podcast Series 9, Episode 5 Auto Industry Poison: How to Keep It from Affecting You as a Mechanic The Lads: Marshall Sheldon Stephan Dos Santos Richard Mueller Russell Wickham Our conversation revolves around the topic of staying positive in the automotive industry despite the negativity we Mechanics feel every day. The lads and I discuss various strategies to avoid becoming poisoned by the negativity. The conversation also touches on the importance of leadership in creating a positive work environment. Takeaways

"The more you put into [education], the more you get out of it." This week on Wrench Turners Podcast,  Technician at Elgin Toyota Jake Pratt Jake, a seasoned mechanic, talks about his journey into the automotive industry, his education at UTI, and his recent work at a Toyota dealership. They emphasize the importance of continuous learning, the benefits of working on reliable vehicles, and the need for a supportive work environment. The conversation also covers troubleshooting complex issues, the value of service contracts and wear package insurance, and the necessity of teamwork and accountability in the automotive field. Let's get into it. j. —- Mechanic? Want to Lead? Free Webinar Check out: https://www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Podcast on YouTube https://www.youtube.com/@wrenchturners?sub_confirmation=1 Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"Do you start them with once upon a time?" 10 Mill Mastery - Wrench Turners Podcast Series 9, Episode 4 Elevate your RO Stories The Lads: Marshall Sheldon Stephan Dos Santos Richard Mueller Russell Wickham Summary The conversation revolves around the use of specific words and details in narratives and stories in the field service industry. Marshall shares his practice of using words like 'interface' and 'adjust' to elevate the professionalism of his stories. Russell emphasizes the importance of simplicity and conciseness in narratives. Joshua discusses the relevance of including specific torque specs and contextual information in stories. Richard shares his approach of using document IDs and tag words to provide relevant information in his narratives. Key Takeaways:

The innovation that happens post-crisis, is vital to the progress of our industry. This week on Wrench Turners Podcast, Market President at Dynatron Software, Inc. Brad Paschal Brad Paschal is a lifelong learner and key "giver of documents" as Dynatron. Brad shares his unique insights on the automotive industry, emphasizing the importance of problem-solving and innovative thinking in dealership management. Brad provides actionable advice for improving dealership efficiency and customer satisfaction, from leveraging big data to enhancing dealership operations to his impactful role during crises like the CDK cyber issue—a must-listen for professionals eager to push the boundaries of traditional dealership management. Chapters 00:00 Introduction to Host and Guest 05:05 Discussion on Cybersecurityy 10:08 Brad Paschal's Journey 15:57 Leveraging Data 21:30 Significance of Relationships 26:14 Importance of Creativity 31:08 Impact of Mentorship and Innovation 36:25 Cross-training Staff 41:43 The Role of Technology 47:17 EVs and New Technologies 52:12 Brad's Transition 57:35 Utilizing Innovative Marketing Tactics 1:03:56 Finding Fulfillment Let's get into it. J. —- Mechanic? Want to Lead? Free Webinar Check out: https://www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch (supports my addiction to Motorcycles) https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"Every story shared is another opportunity to continue changing the future of our industry." This week on Wrench Turners Podcast, the last episode of the Recruiter Series. Peterbilt Technician and Trade School Recruiter Peterbilt Motors Company Josh Goodwin https://www.linkedin.com/company/peterbilt-motors-company/ Today we're finalizing our recruiter series with Josh Goodwin. Josh, a former Lexus technician and shop foreman, transitioned into recruiting at Peterbilt. He shares his journey from wrench-turning to advocating for technicians, emphasizing the importance of finding the right workplace and the impact of mentorship. His story highlights how technicians can find fulfilling roles that align with their skills and passions. Let's get into it. j. Chapters 00:00 Welcome and Introduction 00:37 Guest Introduction 01:03 Journey into Mechanics 02:54 First Mentor Experience 05:51 Importance of Compatibility 06:28 Career Path for Technicians 08:42 Role of Shop Foreman 09:48 Value of Autonomy and Authority 10:06 Setting Technicians Up for Success 11:36 Personalization at Scale 13:25 Learning Process and Consistency 17:06 Expanding Career Opportunities 22:15 Mentorship and Accountability 25:30 Preserving Innocence 31:08 Life Stages and Responsibilities 32:22 Transition to Recruiting 38:07 Impact as a Recruiter 42:03 Affecting a Generation 46:13 Challenges of the Shop Foreman Role 49:20 Advice for Technicians 52:38 Working with Recruiters 57:10 Closing Remarks J. —- Mechanic? Want to Lead? Free Webinar Check out: https://www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch (supports my addiction to Motorcycles) https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"Listen to understand instead of trying to fix the problem immediately." This week on Wrench Turners Podcast, the 6th episode of the Recruiter Series. Family Man, Recruiter, Entrepreneur, and Podcaster Automax Recruiting And Training Joe Lockerd In this episode, I chat with Joe Lockerd, a veteran in automotive recruitment, about his journey and the industry's evolution over 20 years, highlighting the shift to digital advertising and proactive recruiting. Joe offers valuable advice for technicians on the importance of communication, knowing their value, and conducting their own interviews for the best job fit. Let's get into it. You can find Joe's very own show The Recruiter Podcast Here: https://open.spotify.com/show/0myYrWst3g4DCE5G83bl1f?si=fb012679ba734db9 And the Business Website https://automaxrecruitingandtraining.com/ J. —- Mechanic? Want to Lead? Check out: www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Chapters 00:00 Introduction and Guest Welcome 02:06 Joe's Journey into Automotive Recruitment 06:10 Early Challenges in Recruitment 08:31 Learning Patience and Humility 15:02 The Importance of Effective Communication 16:27 Major Transitions in Automotive Recruitment 21:04 Increased Time and Effort in Modern Recruitment 27:12 Due Diligence in Job Search 32:29 Advice for Technicians: Know Your Value 37:04 Questions Technicians Should Ask Recruiters

"At the end of the day, a recruiter is nothing without the relationships that they build." This week on Wrench Turners Podcast, the 4th episode of the Recruiter Series. Senior Talent Acquisition Partner at AutoCanada Patty Ruggia Website http://www.autocan.ca Phone 1-866-938-0561 With over 30 years in automotive recruitment (....12

"This industry truly accepts you for who you are, no matter what."

"I just love helping people find the next step in their life." This week on Wrench Turners Podcast, the third episode of the Recruiter Series. Twin, Veteran, Entrepreneur, and Blue Collar Recruiter Nathan Lenahan, Smooth Operators Search https://www.linkedin.com/company/smooth-operators-search/ Nathan shares his journey from the military to leading his own recruitment company, focusing on the trades and automotive industries. We talked about the need for companies to align their values and compensation to attract skilled tradesmen and go deep on the importance of understanding job-specific requirements. Our conversation got into trust and communication in building successful professional relationships as well as supporting veterans and their spouses in their career transitions. Let's get into it. J. —- I'm Joshua Taylor and I'm developing Technicians into Leaders: Free 30-Minute Mechanic Leadership Webinar https://www.thesweatyleader.com Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online TikTok https://www.tiktok.com/@UCplh2FoB9RCMBya36owpBqw Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=a319b632d0e741b3 Chapters 00:00 Introduction and Setup 04:45 Starting the Recruitment Series 13:49 Transitioning from Informal to Formal Recruiting 25:04 Similarities in Hiring and Firing 28:25 Exploring Job Opportunities 35:56 Qualities of a Good Recruiter 42:11 Supporting Veterans in Career Transitions

"Resentment happens when technicians never experience great leadership." This week on Wrench Turners Podcast, the second episode of the Recruiter Series. Automotive Recruiter with 20+ years experience, Family Man, and culture fit facilitator, Steven D. Adragna, Global Auto Staffing https://www.globalautostaffing.com/ Steven and I talk about the challenges of recruiting automotive technicians. We discuss the importance of effective leadership, creating a supportive work environment, and the need for comprehensive career and pay plans for Technicians. Key topics include communication, teamwork, cultural fit, technician turnover, and the recruitment process. Let's get into it. J. —- I'm Joshua Taylor and I'm developing Technicians into Leaders: Free 30-Minute Mechanic Leadership Webinar https://www.thesweatyleader.com Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online TikTok https://www.tiktok.com/ @MrJoshuataylor Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=a319b632d0e741b3 Summary In this episode of the Wrench Turners podcast, host Joshua Taylor interviews Steven Adragna, the chief recruiter and president of Global Auto Staffing. They discuss Steven's background in the automotive industry, his transition from being a general manager to a recruiter, and the challenges of finding and retaining technicians. They emphasize the importance of communication, appreciation, and support for technicians, and the need for leaders to create a positive team atmosphere. They also discuss the importance of considering the overall package, including benefits and growth opportunities, when looking for a new job. The conversation between Steven Adragna and Joshua Taylor covers various topics related to the automotive industry and recruitment. They discuss the importance of understanding the day-to-day experiences of employees, the challenges of shop meetings, the need for effective communication and planning, the impact of leadership on technicians, and the role of aptitude and personality testing in team building. They also touch on the turnover rate among technicians and the role of recruiters in finding the right fit for both technicians and dealers. Overall, the conversation emphasizes the importance of finding a top-tier recruiter who genuinely cares about the technician's career and well-being. Chapters 00:00 Background and Experience in the Automotive Industry 03:07 The Role of Global Auto Staffing 04:02 Challenges in Recruiting Technicians 07:59 The Importance of Having a Plan 08:54 Technicians Transitioning to Service Advisors 12:06 The Grass Isn't Always Greener 14:01 The Importance of High-Value Leadership 19:40 Considering the Full Package 22:21 The Role of Positive Leadership 25:08 Creating a Team Atmosphere 28:27 Creating a Supportive Work Environment 29:40 The Importance of Communication and Collaboration 31:03 The Impact of Leadership on Technicians 32:01 The Significance of Work Orders and Safety 33:34 Improving Interdepartmental Communication 34:54 The Role of Aptitude and Personality Testing 36:37 The Importance of Fit and Culture 38:39 The Challenges of Technician Turnover 41:45 The Impact of Resentment and Bitterness 43:29 The Role of Leadership in Technician Retention 46:57 Recruitment Process and Timelines 49:28 Identifying a Top-Tier Recruiter

"If you make the environment feel safe where people can be themselves and talk about topics that perhaps are difficult to talk about, you're just going to empower people to be better." This week on Wrench Turners Podcast, the first episode of the Recruiter Series. Automotive Recruiter and Sales Trainer Larry Feldman, Career Changers USA https://www.careerchangersusa.com/ A veteran in the recruitment industry, Larry discusses his unconventional entry into the automotive industry and his success in sales and service. We talk about the symbiotic relationship between sales and service and the need for effective communication and positive energy in the workplace. We also share a truck-ton of insights into the recruitment process and the role of a recruiter in connecting technicians with dealerships. Let's get into it. J. —- Developing Technicians into Leaders: www.thesweatyleader.com Chapters: 00:00 Larry's Background and Entry into Automotive 05:44 The Symbiotic Relationship Between Sales and Service 08:35 Challenges in Service Management 11:57 Creating a Safe and Fun Environment 18:25 The Importance of Holding People Accountable 19:08 Balancing Positive and Negative Feedback 20:27 Advice for Mechanics 21:34 Recruitment Process and Payment 22:23 Timeline for Hiring Technicians 27:41 Expectations for Technicians and Recruiters 30:14 The Importance of Communication 33:07 The Need for Flexibility and Evolution 34:33 Closing Remarks Summary The relationship between sales and service in the automotive industry is symbiotic, and effective communication and positive energy are crucial for success. Recruiters play a vital role in connecting technicians with dealerships, and it is important for them to have a genuine interest in helping both parties. Flexibility and the willingness to evolve are essential in the ever-changing automotive industry. Creating a safe and positive work environment is key to motivating and retaining technicians. Efficient and clear communication is necessary throughout the recruitment process to ensure a smooth transition for technicians.

"the Marine Corps ruined me..." 10 Mill Mastery - Wrench Turners Podcast Series 9, Episode 3 Mechanics Being Professional The Lads: Marshall Sheldon Stephan Dos Santos Richard Mueller Russell Wickham Takeaways

"I rather have my hands on the machine than having someone explain the machine to me" This week on Wrench Turners Podcast Young Mechanic at Germain Motor Company Michael Townsend With a passion for taking things apart and understanding how they work, which naturally led him into this profession, Michael shares his transition from a previous job to a more fulfilling career as a mechanic. Emphasizing the importance of practical, hands-on experience and learning from mistakes in the field, the episode highlights the crucial role of community and mentorship within the trade. This episode offers advice to shop newcomers on the importance of humility and continual learning. Let's get into it. J. —- I'm Joshua Taylor, hit my DMs if you're a Mechanic who wants to lead. You can find Wrench Turners Merch here: https://lnkd.in/g9tR8ZcF Get into Riverside.fm for FREE (my recording software) https://lnkd.in/g6c9wKk2 Wrench Turners Website/Newsletter https://www.wrenchturners.online Are you a Mechanic that wants to lead, or would like to level up from Foreman to Service Manager? Click here: https://calendly.com/wrenchturners/discovery

"The grass may look greener, but it could also be spray-painted green" This week on Wrench Turners Podcast Mechanic Derek Scherer Key Takeaways: 1️⃣ A supportive team can change your life 2️⃣ Knowing your non-negotiables will reframe your job hunt 3️⃣ Quality vs Quickly Let's get into it. J. — I'm Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow +

"If you don't set your own goals, somebody else will." This week on Wrench Turners Podcast Technician and Content Creator Rob Buttrick aka "TheVWMechanic Rob shares his early memories of his grandfather working on cars, his first job at a taxi firm, and the challenges he faced in his early years. We discussed his transition to working as a Volkswagen specialist, climbing the ranks, becoming a master technician, and his content creation journey. Let's get into it. J. —- I'm Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow +

Fireman? ...No, Foreman. "It was kind of an accident if I'm being honest." -Clinton This week on Wrench Turners Podcast Mechanic, Foreman, and Leader Sonic Automotive Group Clinton Cruz Key Takeaways: 1️⃣ Unexpected events can lead to discovering a passion 2️⃣ Technicians need to take ownership of their training 3️⃣ Managing different personalities within the shop is challenging J. —- I'm Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow +

"Be true to you and let them talk." - Wendy This week on Wrench Turners Podcast BDC Specialist and Trainer Serial Student in Automotive and people Podcast Host of The Human Side of AI BDC Angels LLC owner,

"I'm not a desk person. There's no way I could sit at a desk and sit there all day and do nothing." - Madison This week on Wrench Turners Podcast RSE Mechanic Madison Wheeler Key Takeaways: 1️⃣ Stable routines lead to success. 2️⃣ Old vs New; not the same diagnostic steps. 3️⃣ Having faith in yourself can change outcomes. Let's get into it. J. —- I'm Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow +

"Be more concerned about the job you're getting paid for than getting paid for the job you're doing" - Christopher This week on Wrench Turners Podcast Master Technician, Race Car Mechanic, and Shop Foreman Cobourg Mazda Christopher Johnson Key Takeaways: 1️⃣ Christopher's passion for racing sparked his career in automotive. "Personal Interests" can drive a long career in automotive. 2️⃣ Bringing outside experiences into a dealership can help provide a perspective that the team and business may have never experienced before. 3️⃣ Accountability and a willingness to learn from mistakes are key to professional development and respect in the automotive industry. Let's get into it. J. —- I'm Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow +

Retaining Knowledge - 10 Mill Mastery - Series 9 - Episode 2 The Lads: Marshall Sheldon Stephan Dos Santos Richard Mueller Russell Wickham Summary The conversation revolves around the topic of how to remember and retain knowledge in the field of automotive repair. The participants discuss various strategies, including teaching others, writing things down, creating Google Docs, and sharing information with colleagues. They also mention the importance of accessing stored bulletins and notes, as well as the value of hands-on experience and learning from the school of hard knocks. The conversation highlights the need for continuous learning and the challenges of staying up-to-date in a rapidly evolving industry. Takeaways Teaching others helps in revisiting and retaining knowledge. Writing things down, creating Google Docs, and storing information online can aid in remembering and recalling information. Accessing stored bulletins and notes can provide valuable guidance when working on older vehicles. Hands-on experience and learning from the school of hard knocks are essential for retaining knowledge. Continuous learning is crucial in the automotive repair industry to keep up with advancements and changes. J. — I'm Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow +

"We have to invest in them for there to be hope" - Michael This week on Wrench Turners Podcast Nissan Master Technician, EV, GT-R, and CVT Specialist Royal Oak Nissan Michael Hillsden Key Takeaways: 1️⃣ Invest in personal and professional development through training, mentorship, and engaging in healthy competition to enhance skills, income potential, and career growth. 2️⃣ Value and fairly compensate work, pursue passions outside of work, and foster a supportive community by acknowledging contributions and providing guidance to the next generation. 3️⃣ Adapt to industry changes by innovating in mentorship, compensation structures, and leveraging brand training, to foster team building and leadership development for both personal and financial success. Let's get into it. Find the episode: Spotify: YouTube: J. —- I'm Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow +

"Don't make long-term decisions on short-term emotions" - Kevin This week on Wrench Turners Podcast Technician, Professor, Consultant, and Entrepreneur WholeFleet Diagnostics and VieTech Training & Consulting Inc. Kevin Vieth Key Takeaways: 1️⃣ The early years in the automotive industry emphasize mastering basic tasks and the necessity of investing in advanced equipment and training to stay competitive, especially with evolving technologies like EVs. 2️⃣ Addressing the educational gap with updated training that includes technical skills, soft skills, and leadership development is vital due to the loss of experienced leaders and the need for a positive work culture. 3️⃣ Encouraging continuous self-development and structured, comprehensive training is essential for filling the mentorship void, ensuring technicians stay updated and motivated, thereby fostering the growth of well-rounded professionals in the automotive industry. Let's get into it. J. —- I'm Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow +

"I think that's my favourite part, talking to customers" - Hunter This week on Wrench Turners Podcast RSE Mechanic, Solo Shop Owner, and Content Creator Hunter Layton aka "Motorcycle Guy" https://www.youtube.com/@motomedicyyc Key Takeaways: 1️⃣  Transitioning to mobile repair, mechanics need to acquire new business skills such as customer relations and sales. 2️⃣ Building trust with customers is key and requires understanding their needs, effective communication, and consistent quality service, even though not every interaction will result in satisfaction. 3️⃣ Health and fitness are crucial in demanding jobs like automotive and motorcycle repair, so technicians should prioritize their well-being for long-term career success. Let's get into it. J. —- I'm Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow +

In this episode of Series 9 of 10 Mill Mastery, we discuss improving Mechanic communication with Service Advisors and Customers. The Lads: Marshall Sheldon Stephan Dos Santos Richard Mueller Russell Wickham J. — I'm Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow +

"Patience is the weapon against deception" -Aaron This week on Wrench Turners Podcast Experienced Service Leader Aaron Bratcher Key Takeaways:

"Tick that off the list, breathe..." - Jade This week on Wrench Turners Podcast Mechanic, Content Creator, and Inspiring Woman in Automotive Jade Price Key Takeaways:

"I'm going to go get back into it, and it has been the greatest thing that's happened." ...Steve This week on Wrench Turners Podcast Shop Foreman and Mechanic International Auto Group Steve Kill Key Takeaways: Follow your passion and pursue a career that you truly enjoy. Support and encouragement from mentors and leaders are crucial Mistakes are a part of the learning process Leaders in the shop should have empathy, patience, and the ability to listen Knowing your worth and staying humble is key to being a successful technician Let's get into it. J. — I'm Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + notification to get daily automotive service content. You can find Wrench Turners Merch here: https://mr-joshua-taylor.creator-spring.com/

"Listen and Silent are spelled with the same letters" - Chris This week on Wrench Turners Podcast TikTok and RockED Content Creator Experienced Service Advisor Chris Craig Key Takeaways:

"People repeat what you recognize them for" ...Ed This week on Wrench Turners Podcast Best Selling Author of Mile One: https://amzn.to/49pg4SX Chief Operating Officer of Bozard Ford Lincoln Ed Roberts In today's short episode, recorded while at #nada2024, we talk about "How to KEEP technicians" Key Takeaways: