Podcasts about people business

What separates a leader who simply manages people from one who truly understands them? Curiosity. On this episode of Like It Matters Radio, Mr. Black goes deeper into the People Business, exploring what happens when leaders become curious about how people are wired, how relationships shape us, and why connection can be one of the most powerful forces for change. At the center of the conversation is Interpersonal Neurobiology (IPNB), an interdisciplinary approach that brings together neuroscience, psychology, attachment theory, sociology, trauma research, systems theory, and more to better understand the connection between the brain, mind, and relationships. The core idea is powerful: we are shaped through relationships. Mr. Black explores the importance of attunement, the ability to genuinely see, hear, understand, and respond to another person. Great leadership isn’t simply telling people what to do. It’s creating the trust, safety, connection, and accountability that allow people to grow. This episode explores: How relationships shape the brain, beliefs, identity, and behavior Why neuroplasticity means our patterns are capable of changing How people help regulate one another through presence, empathy, and connection Why integration of emotion, logic, identity, relationships, and purpose matters The importance of becoming a safe person through presence, grace, and truth How understanding people helps leaders build healthier people, cultures, and organizations And while human behavior follows recognizable patterns, every person is still completely unique. That’s why leadership requires curiosity. You cannot assume you already know someone’s story, motivations, fears, strengths, or internal wiring. People are not problems to manage. They’re people to understand. If you want to build better organizations, stronger relationships, and healthier cultures, become curious about the people in front of you. Because we’re all in the People Business. Inspiration. Education. Application. When you live your life like it matters… it does.See omnystudio.com/listener for privacy information.

What if the way you think, react, connect, and lead isn’t random? What if there’s a blueprint running underneath it all? On this episode of Like It Matters Radio, Mr. Black takes listeners inside the schematics of being human, exploring the mental and emotional programs that shape how we see ourselves, other people, and the world around us. Many of these patterns begin forming early in life. They become our internal operating system, influencing what we believe about safety, love, trust, belonging, worth, and identity. Some of those programs serve us well. Others may have helped us survive one season but continue running long after we need them. Using Schema Therapy, Mr. Black explores the traditional 5 Domains and 18 Early Maladaptive Schemas, showing how deeply rooted patterns can influence our relationships, work, self-talk, and leadership. But understanding the schematic is only the beginning. This episode breaks down five steps for changing the program: Awareness – Recognize the pattern that's running Compassion – Understand why it developed New Experiences – Create evidence that challenges the old program Repetition – Strengthen healthier responses over time Support – Surround yourself with people who reinforce growth Because the brain isn't fixed. Through neuroplasticity and new experiences, old patterns can be questioned, updated, and replaced. And that's especially important for leaders. The way you show up can reinforce another person's old programming, or it can become part of the environment that helps them build something healthier. You can look at the schematic. You can recognize the pattern. And you can begin changing the program. This is an Hour of Power about understanding yourself, understanding others, and becoming better at the business we're all in: the People Business. Inspiration. Education. Application. When you live your life like it matters… it does.See omnystudio.com/listener for privacy information.

Garrett Rice is the CEO and co-founder of Callings.ai, an AI-powered workforce transition platform that helps organizations support employees through career change while improving outcomes for both departing talent and the employers they leave behind. Under Garrett's leadership, Callings.ai has developed an AI- native platform that combines job discovery, career coaching, networking, personal branding, interview preparation, and job search management intoa single experience. Mentioned on the ShowSpecial offer for the People Business audience! Try Callings.ai complimentary: https://www.callings.ai/obrienLearn more about Callings.ai: https://www.callings.ai/aboutConnect with Garrett Rice on LinkedIn: https://www.linkedin.com/in/garrettrice Timestamps(00:00:00) – O'Brien McMahon of the People Business Podcast welcomes Garrett Rice of Callings.ai(00:03:17) - What's the origin story of Callings.ai and how did Garrett Rice get into the business?(00:08:13) - What does traditional outplacement include? What is valuable about that model?(00:20:40) - What advice does Garrett has for job-seekers for positioning and marketing themselves?(00:28:14) - How can jobseekers use AI tools and remain authentic?(00:33:19) - What are the best practices are for breaking through to hiring managers, given how desensitized people are to outreach?(00:34:47) - Depersonalizing the results: how can a job-seeker keep going without getting demoralized?(00:44:05) – Special offer for the People Business audience and final thoughts about outplacement and job-seeking

Kate Connor, Chief Operating Officer at Moxie Communications Group, joined us on The Modern People Leader. We talked about how Moxie is adopting AI safely, why leaders should automate low-judgment work first, and how to embed AI into the culture without replacing human creativity, judgment, and relationships. ----  Sponsor Links:

Leadership begins with understanding. If you can't understand people, you can't truly influence them, develop them, or lead them. On this episode of Like It Matters Radio, Mr. Black explains why understanding is the front door of the People Business. Whether you're leading a company, raising a family, strengthening a marriage, or serving your community, your success will always be connected to your ability to understand how people think, communicate, and grow. Drawing from psychology, neuroscience, sociology, theology, and decades of leadership experience, this episode brings together powerful ideas that reveal how people are formed—and how they can be transformed. You'll discover: Why relationships drive nearly every meaningful outcome How repetition, observation, and attachment shape identity What Hebb's Law, Social Learning Theory, Mimetic Theory, and Attachment Theory teach us about human behavior Why lasting change always begins with understanding, not control Mr. Black also explores practical tools from Neuro-Linguistic Programming (NLP) and Emotional Intelligence, including: The three primary communication filters: Deletion, Distortion, and Generalization The three perceptual positions that help leaders see beyond their own perspective How people process the world through visual, auditory, and kinesthetic communication styles Why changing perspective often changes the outcome Most importantly, this episode reminds us that people are more than behavior. We are body, mind, and spirit. Great leaders don't simply manage performance—they understand the whole person. They help reshape beliefs, build trust, strengthen identity, and create environments where people can flourish. Because when you understand how people are formed, you begin to understand how people can be transformed. This is an Hour of Power about communication, emotional intelligence, leadership, and unlocking the greatest investment you'll ever make: people. Inspiration. Education. Application. When you live your life like it matters… it does.See omnystudio.com/listener for privacy information.

In this episode Johannah and Liam are joined by Karen Camilleri, Founder and Managing Director of Camilleri Appointments. The Rail Innovation Group spends most of its time on how new ideas and technology reach rail. Karen works on the other half of that question, the people. She has recruited senior leaders across transport since 2008 and set up her own firm in 2019, placing directors and heads of function into rail, bus, aviation, ports and ferries. Her argument sits close to home for us: the richest source of innovation in an organisation, technology aside, is its people and the range of thinking they bring. The conversation gets into why so many strong candidates are staying put while Great British Railways and bus franchising take shape, and what that reluctance to move does to culture and fresh thinking. Karen makes the case for hiring on skills over sector, for bringing people in from outside rail, and for challenging a brief rather than filling it. She also talks about the brave leap of going solo, her work for women in transport, and why the hardest experiences tend to teach the most.   Links: camilleri-appointments.co.uk, womenintransport.com

By Nathan Hoag

What happens when the instinct to help a struggling company is exactly what prevents the strongest companies from succeeding? Venture capital forces investors to make decisions that can feel deeply uncomfortable: stop rescuing the weakest, concentrate scarce capital behind the most promising, and accept that most investments will fail.Deep tech intensifies this conflict. Investors must commit capital while the technology remains unproven, customers are still uncertain and the eventual exit may be more than a decade away. The wrong team, an inflated valuation or a fund timeline that does not fit the technology can destroy an otherwise promising company.Joško Bobanović, Partner at Sofinnova, explains how experienced investors make these decisions without ever receiving complete information. He reveals why people matter more than patents, why founders must start selling before they have a product and why investors should support management from the back seat—without trying to drive the company themselves.Beginning with a destructive storm Joško predicted but could not prevent, the conversation develops into a practical guide to risk, patience and capital allocation. It also confronts Europe's central deep-tech challenge: the continent produces exceptional science, but without sufficient scale-up capital, specialist investors and corporate buyers, much of the value will be created elsewhere.WHAT LISTENERS CAN EXPECT TO LEARNWhy successful venture investing requires resisting the instinct to rescue struggling portfolio companiesHow investors make consequential decisions with partial information—and recognize when it is time to stop researchingWhy the team, storytelling and customer conversations can matter more than exceptional technology aloneHow inflated valuations, ten-year fund structures and limited exit opportunities affect deep-tech companiesWhat Europe must change to scale its best companies instead of watching them industrialize elsewhereBEST QUOTES(00:20:04) “The nature of venture capital decisions is very counter to human instincts.” — Joško Bobanović(00:41:05) “Investment in a startup is like a marriage that is predetermined with a divorce at some point in time in the future.” — Joško Bobanović(00:54:25) “Nothing validates what you're doing better than cash.” — Joško Bobanović(00:57:35) “A B team will probably destroy exceptional technology, but an A team will make a success even of average technology.” — Joško Bobanović(01:56:22) “Otherwise we become a museum. And I don't think we want to be a museum.” — Joško BobanovićTIMESTAMPS(00:00:00) Why Venture Capital Fights Human Instinct(00:03:08) The Storm Joško Predicted but Could Not Stop(00:09:11) How the Early Internet Changed Access to Opportunity(00:16:49) If You Do Not Play, You Cannot Win(00:20:04) Why Investors Must Resist the Rescue Instinct(00:29:33) Scientists Must Learn to Decide with Partial Information(00:35:58) Can Founders Make Themselves Replaceable?(00:41:05) A Marriage with a Predetermined Divorce(00:47:45) Why Storytelling Is a Critical Deep-Tech Skill(00:52:03) Start Selling from Day One(00:57:03) Why Venture Capital Is a People Business(01:00:11) Investors Belong in the Back Seat(01:10:50) Better Decisions Require Broader Comparisons(01:18:00) When a Higher Valuation Becomes Dangerous(01:27:15) Why Every Venture Investment Needs 10× Potential(01:37:29) Deep Tech's Missing Exit Opportunities(01:45:05) Why VCs See IPOs as a Necessary Evil(01:52:49) Europe's Scientific Strength and Scale-Up Weakness(02:05:01) What Europe Gets Wrong About Failure(02:13:13) Get Involved Instead of Complaining from the SidelinesFollow Beginner's Mind for long-form conversations on leadership, capital, technology, and the people shaping what comes next. Ranked in the global top 10% of all podcasts, named #1 Deep Tech Podcast in 2025, and #8 Deep Tech Podcast in 2026Send us Fan Mail Join Christian Soschner for expert coaching. 50% Off - With 35+ years in deep tech, startups/scaleups, and public companies, Christian offers power video sessions. Elevate strategy, execution, and leadership. Book Now.Support the showJoin the Podcast Newsletter: Link

Travis Hahler has spent 15+ years leading transformation at scale. Simultaneously, he built the scientific framework that explains why transformation fails at the neurological level. His new book, Rethinking Resistance: Embracing Neuroscience to Lead Transformational Change is out now. Mentioned on the ShowYour one-stop for all of Travis Hahler's links is here: https://linktr.ee/theneurologicalnomadTravis' book, Rethink Resistance is available on Amazon: https://a.co/d/02iE70p7Connect with Travis on LinkedIn here: https://www.linkedin.com/in/travisdhahlerListen to the People Business episode with Achyuta Adhvaryu: https://peoplebusinesspodcast.com/achyutaadhvaryu/O'Brien and Travis bond over mutual admiration of the book The Rabbit Listened. Available on Amazon here: https://a.co/d/09zgnSuVCheck out Shots of Awe on YouTube: https://www.youtube.com/user/ShotsOfAweTimestamps(00:00:00) – Travis Hahler, the Neurological Nomad sits down with O'Brien McMahon on People Business Podcast(00:02:01) — Travis Hahler origin story: why did he write a book on change?(00:04:45) — What physical/physiological things happen in people's brains when asked to change a routine?(00:06:23) — What is the physical work of the brain when encountering change (including calorie consumption)?(00:11:01) — Inclusion: what good inclusion looks like during the change planning process.(00:12:59) — What if everyone can't be included?(00:21:29) — Process of learning: step-by-step, how does learning happen?(00:22:36) — Taking breaks: what really works.(00:27:38) — Timing: when change happens too quickly or too slow(00:33:13) — Avoiding overwhelm: how to pace change properly(00:39:04) — How can ambiguity be avoided?(00:42:23) — How to communicate change effectively(00:44:33) — Clarity, consistency, and safety (00:48:39) — What do grief and loss have to do with change?

Gary Wingens led Lowenstein Sandler through Lehman Brothers' collapse and a global pandemic, and now he says AI won't shrink legal work at all, it will multiply it. Wingens spent thirty-nine years at Lowenstein Sandler, eighteen as managing partner, before stepping into the role of chair, and he built that transition on a principle most leaders resist: he refused to pick his own successor. That same instinct for stepping back at the right moment runs through his conversation with Chris Batz and Howard Rosenberg. At the center of it is a theory pulled from 1800s economics. Jevons Paradox holds that when the cost of a good drops, demand rises rather than falls, and Wingens argues the same logic applies to legal work in the age of AI. He backs it with a real number: a document review project a client refused at eight million dollars became a profitable million-dollar engagement once AI cut the cost of delivery. If that pattern holds industry-wide, what happens to a business model still anchored to the billable hour? He also draws a direct line between 2008 and COVID, two crises that felt eerily similar from inside the firm but produced opposite outcomes, one nearly breaking the business and the other proving that panic drives clients toward more legal help, not less. Underneath it all is a firm built on a specific kind of stubbornness, traced back to a founder who once walked away from a client rather than abandon his pro bono work, a conviction that still shapes how Wingens thinks about leadership and loyalty today.   Episode Breakdown: 00:00 Gary Wingens on Leading a Law Firm Through Crisis and Succession 10:08 Why AI Will Create More Legal Work, Not Less 28:17 Building a Pro Bono Practice Rooted in Firm Culture 39:12 Leadership Advice for the Next Generation of Law Firm Leaders   Connect with Gary Wingens: Connect with Gary on LinkedIn  Gary's Law Firm Web bio    Connect with Howard Rosenberg: Connect with Howard on LinkedIn  Howard's Company web profile   Connect with Chris Batz: Connect with Chris on LinkedIn  Follow Columbus Street on LinkedIn Columbus Street Website  MergerWatch Website Podcast production and show notes provided by HiveCast.fm  

Warum scheitern so viele Transformationen – und was machen erfolgreiche Unternehmen anders?In dieser Folge ist Tina Müller, CEO von Weleda, zu Gast und spricht über die Transformation eines über 100 Jahre alten Traditionsunternehmens. Sie teilt ihre wichtigsten Learnings aus der Praxis und verrät, warum erfolgreiche Veränderung vor allem eines ist: ein People Business.Mit Susa und Laura diskutiert sie unter anderem darüber, warum Strategie einen Claim braucht, weshalb Transformation nicht immer demokratisch sein kann, und warum HR sich in Veränderungsprozessen niemals „abwimmeln“ lassen sollte.Tina Müller auf LinkedIn: https://www.linkedin.com/in/tina-mueller/Quellen:https://www.kienbaum.com/publikationen/transformationsfaehigkeit-deutscher-unternehmen-2025/https://publica.fraunhofer.de/entities/publication/11068497-a29c-4e10-bf47-503b04e3d2a8“Das HR-Briefing" ist der wöchentliche HR-Podcast für Personaler:innen und Führungskräfte – powered by Personio. Weitere Infos zum Podcast, den Hosts und Personio findest du hier: https://www.personio.de/hr-briefing/Du hast Fragen, Feedback oder spannende Themen-Vorschläge? Kontaktiere uns unter: hr-briefing@personio.de

The skilled trades are facing unprecedented challenges—and incredible opportunities. In Episode 44 of The People Business, host Frank Favaro sits down with Dan Sublett, President of J.W. Didado Electric, to discuss what it takes to lead one of the region's premier electrical contracting companies while preparing the next generation of skilled professionals.Dan shares his perspective on leadership, developing people, creating a culture employees want to be part of, and why investing in training and mentorship is essential for the future of the construction and electrical industries. The conversation also explores workforce shortages, attracting young talent to the trades, embracing innovation, and maintaining a commitment to quality in an ever-changing business environment.In This Episode You'll Learn:Why the skilled trades offer incredible career opportunitiesHow great leaders build strong, people-first company culturesThe importance of mentorship and workforce developmentStrategies for attracting and retaining top talentHow innovation and leadership are shaping the future of the electrical industryWhether you're a business owner, contractor, executive, trades professional, or someone considering a career in the skilled trades, this episode delivers valuable insights on leadership, culture, and building organizations that stand the test of time.

What does it really mean to sell? In Episode 45 of The People Business, host Frank Favaro sits down with Dan Flanagan, Director of National Channel Sales and advocate for the Brain Enrichment Initiative, for a conversation that goes far beyond traditional sales techniques.Frank and Dan explore the principles that separate great sales professionals from average ones, discussing why selling is ultimately about serving others, building authentic relationships, and creating value. Inspired by the bestselling book The Go-Giver, they share how generosity, trust, and a people-first mindset can transform not only your sales results but your career and personal life.The conversation also turns to Dan's passion project, the Brain Enrichment Initiative, a movement dedicated to raising awareness about the effects of excessive screen time and digital devices on today's youth. Dan explains why helping young people develop healthier habits and stronger human connections is more important than ever and how businesses, schools, and families can all play a role in making a positive impact.In This Episode You'll Learn:Why the best salespeople focus on serving rather than sellingThe life-changing principles behind The Go-GiverHow authentic relationships create lasting business successWhy leadership begins with generosity and trustHow the Brain Enrichment Initiative is helping combat the effects of excessive device use on young peoplePractical ways to build stronger personal and professional connections in a digital worldWhether you're a business owner, sales professional, leader, educator, or parent, this episode delivers powerful insights on leadership, relationships, purpose, and making a meaningful difference both in business and in life.

Success doesn't happen by accident—it comes from vision, perseverance, and a commitment to continuous growth. In Episode 43 of The People Business, host Frank Favaro welcomes Kevin Smith for an engaging conversation about leadership, entrepreneurship, business strategy, and the mindset required to build a thriving organization.Kevin shares lessons learned throughout his career, discussing how strong leadership, effective communication, and a customer-first approach can help businesses navigate challenges and create long-term success. From overcoming obstacles to identifying new opportunities, this episode is filled with practical insights for business owners, executives, sales professionals, and emerging leaders alike.In This Episode You'll Learn:The leadership habits that drive long-term successHow to build stronger relationships with customers and teamsStrategies for navigating business challenges with confidenceThe importance of adaptability in today's marketplaceActionable advice for entrepreneurs looking to grow their businessWhether you're leading a company, building your career, or searching for fresh ideas to improve your business, this conversation delivers valuable takeaways you can put into practice right away.

What does it take to stand out in today's crowded digital world? In Episode 42 of The People Business, host Frank Favaro sits down with marketing strategist, entrepreneur, and branding expert Shon Christy to discuss the future of marketing, personal branding, and the science behind capturing attention.With more than 20 years of marketing experience and hundreds of companies served, Shon shares the principles that have helped businesses build stronger brands, earn trust, and create lasting customer relationships. The conversation explores how neuroscience, authentic storytelling, and strategic social media can transform the way organizations connect with their audiences. Shon also discusses his work with The NeuroVantage, where biometric and emotional response research is helping businesses better understand consumer behavior and make smarter marketing decisions.In This Episode You'll Learn:How to build an authentic personal and business brandThe psychology behind earning and keeping people's attentionWhy trust is the foundation of successful marketingHow neuroscience is changing modern marketing strategiesPractical ways to strengthen your online presence and customer engagementWhether you're a business owner, entrepreneur, marketer, or sales professional, this episode is packed with actionable insights that will help you elevate your brand, strengthen customer relationships, and grow your business in today's competitive marketplace.

What does it take to become the best version of yourself—both personally and professionally?In Episode 41 of The People Business, host Frank Favaro sits down with Sam Neider for an inspiring conversation about purpose, personal growth, discipline, leadership, and living with intention. Sam shares the lessons that have shaped his journey, revealing how developing the right mindset, embracing accountability, and staying aligned with your core values can create lasting success in every area of life.Whether you're a business leader, entrepreneur, coach, athlete, or someone striving to reach your full potential, this episode offers practical wisdom and motivating insights that you can apply immediately. Discover how small daily decisions, consistent habits, and a commitment to continuous growth can help you become a stronger leader, build better relationships, and make a greater impact.In This Episode You'll Learn:How to align your life with your purposeThe role discipline plays in long-term successWhy personal growth fuels professional achievementLeadership lessons that create lasting influencePractical strategies for becoming your highest-performing self

Mark Shekter is a master at creating hits. With a rich background as a Hollywood writer-producer-composer, having worked with Steve Martin, Jim Carrey, Elton John, and many others, Mark has pioneered an entirely new system of creative thinking – Think8. This same easy-to-learn system empowers business leaders to reshape their corporate cultures for unlimited innovation and growth.Mentioned on the ShowLearn more about Mark Shekter and his Think8 Global Initiative on his website: https://www.think8globalinstitute.com/Get Mark's book, Think8: 8 Steps to Ignite Your Creative Genius in Business, Career, & Life on Amazon: https://a.co/d/09pvYnh8Tone experiment: Listen to Hurt, as performed by Nine Inch Nails (1994) vs. Hurt performed by Johnny Cash. Listen to Everybody Wants to Rule the World by Tears for Fears vs. Lorde. Timestamps(00:00:00) – Mark Shekter sits down with O'Brien McMahon on People Business, the podcast for HR professionals.(00:02:44) – What is Mark's definition of "creativity"?  (00:05:34) – What's the value of creativity in the workplace (for skeptics)?(00:08:26) – How did the Think8 method come together and start falling into place?(00:12:28) – Walk us through the eight steps of the Think8 process at a high level(00:17:10) – Purpose: How to make this broad topic more accessible.(00:24:09) – How does Mark's own purpose tie together his varied career?(00:33:53) – Ego check: how do we balance wanting acknowledgement with capacity?(00:40:31) – How can purpose be turned into a message to share with the world?(00:47:14) – Tone: how to find the right tone when building a business or personal brand?(00:56:23) – Character: what role does character play when building a business or personal brand?

Thema: New Business „Ich glaube, ein kleines, committed Team ist eine Superpower.“ In der neuen Episode von #WhatsNextAgencies spricht Kim Alexandra Notz mit Jan Paul Schwarz, New Business Director bei Mother Berlin, über die Realität von New Business in Agenturen. Im Mittelpunkt des Gesprächs stehen JP's „sieben Säulen des New Business“: von Outbound und Sichtbarkeit über Pitch-Beratungen und Events bis hin zu öffentlichen Ausschreibungen, strategischen Allianzen und dem Aufbau belastbarer Beziehungen zu EntscheiderInnen. Dabei wird schnell klar: Modernes New Business ist vor allem People Business. Statt rein markenbasiertem Prospecting plädiert JP für einen konsequent menschenzentrierten Ansatz – denn Entscheidungen werden nicht von Marken, sondern von Menschen getroffen. Er erklärt, warum Agenturen viel stärker in langfristige Beziehungen investieren sollten, wie man überhaupt auf das Radar von CMOs kommt und weshalb eigene Formate, Thought Leadership sowie echte Relevanz wichtiger sind als generische Outreach-Mails. Außerdem Thema: die Unterschiede zwischen dem deutschen und dem britischen Markt. Warum Pitch-Beratungen in UK eine deutlich größere Rolle spielen, weshalb professionelle Pitch-Prozesse dort oft strukturierter ablaufen und was deutsche Agenturen daraus lernen können. Gemeinsam diskutieren Kim und JP über Pitch-Fees, Red Flags bei Auswahlprozessen und die Frage, woran man früh erkennt, ob ein Pitch sinnvoll ist oder besser nicht gespielt werden sollte. Eine Episode über strategisches New Business und die Kunst, Beziehungen aufzubauen, bevor überhaupt ein Pitch auf dem Tisch liegt.

Mary J. Nestor is the author of three books, an award-winning speaker, coach and consultant. In this episode, we cover her Amazon #1 bestseller, Say It Now! Say It Right! How to Handle Tough or Tender Conversations. Mentioned on the ShowLearn more about Mary Nestor on her website: https://www.maryjnestor.com/Connect with Mary Nestor on LinkedIn: https://www.linkedin.com/in/maryjnestor-writer-speaker-consultantGet Mary's book, Say it Right! Say it Now! on Amazon: https://a.co/d/0156GOXJTimestamps(00:00:00) – Mary J. Nestor sits down with O'Brien McMahon on People Business, the podcast for HR professionals(00:02:05) – How did Mary Nestor come up with the "Say It Now" philosophy in the first place?(00:06:49) – What is a better way is for families to handle conversations they've been suppressing or stifling?(00:08:33) – How do we build courage in ourselves to have difficult conversations?(00:09:07) – Is "just have courage" the right approach, or is there's a better mindset/story we can tell ourselves to make difficult conversations feel less daunting?(00:09:23) – What framework helps people reset their thinking around difficult conversations?(00:11:46) – What is the "Say It Now" philosophy?(00:13:13) – What is the difference between being nice in the right way versus the wrong way?(00:14:57) – What's a good way to enter a tough conversation: being direct or asking permission first?(00:18:31) – What's a real-world example of redirecting feedback away from personal criticism and toward performance?(00:26:47) – What is the right approach is when dealing with someone who catastrophizes or takes any criticism as a personal attack?(00:31:02) – What if a difficult conversation does not resolve on the first try?(00:35:47) – What's the right medium for difficult conversations: text, voice memos, video, or is live conversation is always better?(00:42:43) – When we say something wrong or hurtful, what does good repair looks like?(00:47:40) – What skills make a person always employable, according to Mary? 

One day your life will be summarized by a single line. A beginning date.An ending date.And a dash in between. The question is: What are you doing with your dash? On this episode of Like It Matters Radio, Mr. Black delivers a direct challenge about purpose, legacy, leadership, and eternity. Because life is not measured by possessions, titles, or status. It is measured by people. Who are you helping? Who is breathing easier because you lived? Who is stronger because your life intersected with theirs? What are you building that will outlive you? Drawing from Isaiah 61, Luke 4, Viktor Frankl, Stephen Covey, and the book of Job, Mr. Black breaks down the deeper meaning behind being in the People Business. Not using people.Not managing people.Building people. This episode explores the powerful CARE Framework: Cultivate Potential Align Hearts & Purpose Restore Healthy Culture Empower Ownership Because when people feel cared for: commitment rises engagement deepens cultures heal performance improves Mr. Black also examines the three failed comforters in the book of Job: Eliphaz the traditionalist Bildad the legalist Zophar the accuser Together they reveal what happens when leaders choose explanation over compassion, certainty over mercy, and systems over people. This powerful episode also features interviews with four recent graduates of the Leadership Awakening class, sharing firsthand how the experience impacted their mindset, relationships, leadership, faith, and direction in life. Their stories bring the message of transformation out of theory and into real life. This is an emotional, challenging, and deeply personal episode about becoming the kind of leader, parent, mentor, spouse, and friend who leaves behind more than success. A life fully spent.A dash that mattered. Because at the end of life, the question will not simply be: “What did you accomplish?” But rather: “What on earth were you doing?” Inspiration. Education. Application.When you live your life like it matters… it does.See omnystudio.com/listener for privacy information.

Jodee Blanco is an expert on the human component of effective communication. She is the author of two New York Times bestsellers, including the seminal memoir Please Stop Laughing at Me… and the founder of INJJA (It's NOT Just Joking Around!), the first survivor-led anti-bullying program in the country. She consults for schools and corporations and has taught at The University of Chicago and New York University.Mentioned on the ShowLearn more about Jodee Blanco on her website: https://www.jodeeblanco.com/Connect with Jodee Blanco on LinkedIn: https://www.linkedin.com/in/jodeeblancoGet Jodee's book, Please Stop Laughing at Me (updated, 2022): https://a.co/d/0895F99HAlso mentioned on the show: The Anger Trap by Les Carter (https://a.co/d/04r3ox0r) and Loving What Is by Byron Katie (about “The Work,” Byron Katie's technique: https://a.co/d/03msu0XT) Listen to Jennifer Fraser, PhD on the People Business Podcast talking about the gaslit brain: https://peoplebusinesspodcast.com/jenniferfraser/ YouTube: https://youtu.be/qpPYdAKmiCY?si=DylW7mNGnQn7M4gLTimestamps(00:00:00) – Jodee Blanco sits down with O'Brien McMahon on People Business(00:02:37) – What's the backstory behind Please Stop Laughing at Me, Jodee's book about bullying?(00:05:44) – What form did Jodee's bullying take: physical, mental, or otherwise? (00:10:49) – How can victims of bullying rebuild self-confidence?(00:15:16) – Where is the line between turning suffering into power versus tipping over into vengeance?(00:23:09) – Joking around: how to distinguish between joking and bullying.(00:33:11) – How to help people who are prone to negative reactions build grit, resilience, and hardiness.(00:40:22) – Truth: determining what is true about a circumstance and how truth relates to bullying.(00:48:53) – Jodee is available to talk to you, your school, or your business about bullying and communication.

Every leader thinks they’re in the product business…the profit business…the performance business… They’re not. They’re in the people business. On this episode of Like It Matters Radio, Mr. Black breaks down the core truth behind every organization, team, and outcome:people are the cause—everything else is the effect. The greatest expense? People.The greatest reward? People.The greatest potential—and the greatest problems? People. This episode challenges leaders to stop managing results and start developing humans. Because when you build better people, everything else rises with it—culture, performance, relationships, and long-term success. Mr. Black introduces the CARE Framework, a practical system for leading in the people business: Cultivate Potential – Develop strengths, not just assign tasks Align Hearts & Purpose – Connect people to something that matters Restore & Reinforce Culture – Protect the emotional environment Empower Ownership – Trust people to lead, not just follow This isn’t soft leadership.It’s how high-performing teams are actually built. You’ll also uncover how people are formed: Early life experiences shape their map of reality Hebb’s Law wires repeated experiences into patterns Social Learning Theory shows we become what we see Attachment Theory defines how we trust and connect Mimetic Theory reveals we desire what others model Which means this: People aren’t broken.They’re programmed. And leaders who understand that don’t just fix problems—they rebuild people from the inside out. Because when people feel cared for, they commit.When they commit, they engage.When they engage, performance follows. So the real question is: Are you using people…or are you building them? This is an Hour of Power for leaders ready to stop chasing outcomes and start leading what actually drives them. Inspiration. Education. Application.When you live your life like it matters… it does.See omnystudio.com/listener for privacy information.

Send us Fan MailA couple of months ago, I shared a simple message on LinkedIn: we have to get back to being a people business.The response was overwhelming. Everyone agreed. But what was missing was the how.In this episode, I'm digging into what's really happening right now and why so many of us feel like we're constantly reacting instead of actually leading. Between the pressure to perform, the amount of communication coming in, and everything we're responsible for, it's easy to slip into managing tasks instead of leading people.But this isn't just a culture conversation. It's a performance conversation.Because when we lose connection, it shows up in leasing, in team consistency, in communication, and ultimately in results.I share a couple of real moments that brought this into focus for me. One with a developer who challenged a team to stop leading from behind the desk and start with the experience, showing prospects the dream first. And another from a coaching call where everything looked fine on paper, but the real story only came out once we slowed down and asked better questions.The reality is we don't have a knowledge problem. We have an execution problem.If we want different results, we have to show up differently. That means slowing down enough to understand what's really happening, getting back into real conversations with our teams, and focusing on what actually moves the needle.We're also taking this a step further with an upcoming class series. The first session will focus on leasing through an operational lens on May 7, followed by a manager class on May 28 and a multi-site leader class on June 4. Each one is built to move beyond theory and into real execution so you can actually apply it the next day.Busy isn't the goal. Better is.Let's get back to being a people business.

Spencer Smith is a Senior Vice President at Pareto Health, a leading employee benefit group captive manager that helps midsize employers reduce health insurance costs and volatility. He is also the host of Self-Funded with Spencer, a podcast focused on self-funded employee benefits plans and the complex healthcare ecosystem. Mentioned on the ShowLearn more about Self Funded with Spencer, the podcast hosted by Spencer Smith: https://www.selffundedwithspencer.com/Connect with Spencer Smith on LinkedIn: https://www.linkedin.com/in/spencer-smith-self-fundedSpencer Smith is with ParetoHealth: https://www.paretohealth.com/Both O'Brien and Spencer are fans of the work/videos of Eric Bricker, MD. Learn more:  https://www.ahealthcarez.com/Timestamps(00:00:00) –O'Brien McMahon of People Business welcomes Spencer Smith of Self Funding with Spencer(00:03:12) – How did you get started hosting a podcast about self-funded medical plans? (00:05:42) – What's the difference between a fully insured plan and a self-funded plan? (00:08:08) – What are the benefits of a self-funded plan, beyond cost savings?(00:09:20) – When do self-funding plans make sense, or when do fully insured plans still make sense? (00:13:54) – What is the dreaded insurance "death spiral"?  (00:17:21) – How difficult is it for a company switching from fully insured to a self-funded model?  (00:23:01) – What are the most common mistakes for companies that tried self-funding and had it go poorly? (00:29:38) – What do typical savings look like when moving from fully insured to self-funded, assuming the plan runs as expected? (00:32:28) – What is Pareto Health, and what is Spencer's “day job”? (00:41:47) – What is a healthcare ecosystem, and what does it mean for employees' healthcare consumer experience? (00:44:17) – Why does Spencer think pharmacy plans are a great place to start with exploring self-funding?(00:53:34) – What is care navigation? (00:54:55) – How important is communication when it comes to healthcare benefits? 

Dr. Michael Orkin is a statistics professor at Berkeley City College and a consultant known for his work on probability and gambling games. He is the author of several books, including The Story of Chance - What's Luck Got To Do With It?.Mentioned on the ShowRead The Story of Chance: Beyond the Margin of Error, by Michael Orkin: https://a.co/d/0gFTe7ohConnect with Dr. Mike Orkin on LinkedIn: https://www.linkedin.com/in/dr –mike –orkin –5600584O'Brien and Michael Orkin discuss several books including: Fooled by Randomness by Nassim Nicholas Taleb; The Black Swan by Nassim Nicholas Taleb; Beat the Dealer by Edward Thorp; Number Go Up by Zeke Faux; The Psychology of Money by Morgan Housel; The Talent WarTimestamps(00:00:00) – Michael Orkin, PhD joins O'Brien McMahon on People Business (00:01:55) – Why are we so uncomfortable with randomness?(00:02:38) – Where do we benefit from embracing randomness, and where should we fight for order?(00:12:54) – Why are we so bad at gauging probability?(00:15:30) – Should we stop talking in probabilities for complex things?(00:21:44) – How do we know if we are skilled or it's just chance (or luck)?(00:22:36) – Does luck play a role in success?(00:35:12) – Understanding the normal distribution curve(00:37:22) – How can companies think about elevating the talent that they have?(00:42:17) – What are the best ways to get feedback from our workforce or team?(00:44:18) – What would be the best way to get insightful information from large groups?(00:46:23) – The Lollapalooza story(00:49:24) – Where to find the book The Story of Chance: Beyond the Margin of Error, by Michael Orkin

Stell dir vor, du müsstest nie wieder manuell nach Sales-Leads recherchieren oder kalte E-Mails schreiben. Anthony Filipiak, Gründer von Amplify AI, hat genau das zur Mission gemacht. Sein Startup nutzt über 50 spezialisierte KI-Agenten, die nicht nur Firmen und Projekte identifizieren, sondern auch psychologische Profile von Entscheidern erstellen und Sales-Meetings völlig autonom vereinbaren. In einer Welt, in der deutsche Vertriebler nur noch 18 % ihrer Zeit für echte Kundengespräche aufwenden, verspricht Anthony die Rückkehr zum Wesentlichen: das „People Business“.

People are inescapable in the field of business. Even if you're on your own, your customers are people. And, it's hard to think of a business where you're not having to deal with any people in order to serve those customers. So, people in the input, people in the output. What sort of approach should a business owner have in his day-to-day interactions with other people?

People are inescapable in the field of business. Even if you're on your own, your customers are people. And, it's hard to think of a business where you're not having to deal with any people in order to serve those customers. So, people in the input, people in the output. What sort of approach should a business owner have in his day-to-day interactions with other people?

Hosts Jamal and Adam interview about 18 Years of Soldera with owner/founder Joe Fustolo- In this episode: Joe shares how he got into real estate straight out of college—choosing it over careers in orthodontics and psychology—and how his entrepreneurial mindset pushed him toward building his own company. Soldera was created to solve a gap in the industry: high fees with little support. From day one, the mission was clear—build a brokerage for brokers, focused on value, accessibility, and long-term success.A pivotal moment came immediately after launch when demand surged unexpectedly, forcing rapid growth and operational scaling. That early pressure helped shape Soldera into a boutique, high-performing brokerage with a strong emphasis on selective hiring, culture, and agent success.Joe emphasizes that ethics and relationships are the foundation of longevity. His philosophy is simple but powerful:Protect your reputation at all costsFocus on client experience over commissionsBuild lifelong relationships, not one-off transactionsThe conversation also dives into how the industry has evolved—from pre-internet listings and manual processes to today's AI-driven tools. While Joe embraces technology, he stresses that real estate remains a people business, and those who maintain a personal touch will always stand out.Key insights include:AI should enhance efficiency, not replace human connectionThe “road less traveled” (like direct mail or personalized service) is becoming more effective againSuccess comes from adapting, learning, and staying relevantJoe also offers a candid take on starting a brokerage, highlighting that it's far more complex than it appears—requiring leadership, infrastructure, and long-term commitment beyond just selling homes.The episode wraps with some lighter moments, including Joe's favorite Portland restaurant—Ox—and his go-to drinks depending on the setting.

Dr. Donna Hicks is an Associate at the Weatherhead Center for International Affairs at Harvard University and the former Deputy Director of the Program on International Conflict Analysis and Resolution (PICAR). She facilitated dialogues in numerous unofficial diplomatic efforts in the Middle East, Sri Lanka, Cambodia, Colombia, Cuba, Libya and Syria. She has taught courses in conflict resolution at Harvard and Columbia Universities and conducts seminars in the US and abroad on dignity leadership training and on the role dignity plays in resolving conflict. She has two books on Dignity, including Dignity: It's Essential Role in Resolving Conflict and Leading with Dignity: How to Create a Culture That Brings Out the Best in People.Mentioned on the ShowRead Donna Hick's book, Leading with Dignity: https://a.co/d/04lnHrUzDonna's first book on dignity in conflict resolution: https://a.co/d/08CQSEgGLearn more about Donna Hicks, PhD: https://drdonnahicks.com/Donna and O'Brien discussed the Dignity Index, learn more here: https://www.dignity.us/Timestamps(00:00:00) – O'Brien McMahon welcomes dignity expert Donna Hicks, PhD to People Business(00:02:52) – Why is dignity such an important factor in negotiation and conflict resolution?(00:12:53) – Respect vs. Dignity: understanding and defining both concepts(00:15:12) – How does understanding self-dignity (our own sense of dignity) affect our ability to give dignity to others?(00:16:33) – How do we reconcile feelings of inadequacy and insecurity with the concept of “unleashing” our dignity?(00:28:30) – Dignity work in practice: how to approach mediation when both sides in a conflict feel their dignity has been violated(00:36:30) – How is someone's dignity and humanity honored while also accounting for bad behavior?(00:39:01) – Are humans wired for revenge? How do we balance our impulses with dignity?(00:48:57) – Closing thoughts on dignity from Donna Hicks, PhD

In this episode of The Sprinkler Nerd Show, Andy Humphrey sits down with Justin Wilson, founder of American Irrigation in Georgetown, Texas. With nearly three decades in the irrigation service business, Justin shares how he built a company that now runs 17+ service trucks and completes thousands of irrigation jobs each year. Justin explains why "the service business is the people business," emphasizing that successful companies must care for both their customers and their team members. The conversation dives into practical lessons from the field—how quality inspections and training help maintain standards across a large team, why many irrigation problems come down to simple issues like poorly installed sprinkler heads, and how contractors can build long-term customer trust. Andy and Justin also explore the future of irrigation, including smart controllers, the challenges of managing thousands of different systems, and the growing pressure on water resources. Justin argues that contractors will need to shift toward more efficient irrigation methods, better system design, and prioritizing which landscapes truly need water. The episode wraps with advice for contractors: stop searching for the "perfect technician" and instead invest in training the next generation of irrigation professionals.

Is estate and letting agency about people or property? I sit down with Grace Milham, Group Operations Director, to explore why agencies succeed when they balance human touch with process, sharing practical tips to boost sales, lettings, and landlord satisfaction.

Announcing the People Business Growth Summit! It's a one-day online summit on marketing and growing people-focused services and HR tech businesses. Tuesday, 28 April 2026 Online event Free tickets available: https://summit.getmorehrclients.com  The People Business Growth Summit brings together founders and operators from HR consultancies and HR technology companies to share the real decisions that helped their businesses grow. This is not theory or generic advice. Each session focuses on the actual growth decisions leaders made while building traction in their business. You will hear the context they were in, the options they considered, what they chose to do, what worked, and what they would do differently next time. Why attend If you run an HR or people-focused business and want growth to feel more predictable in 2026, this summit is designed for you. Across the day, speakers will share practical insights such as:

Aaron Levy is the Founder of Raise The Bar and Stride, two companies focused on helping companies create high- performing teams by building better leaders. He is the author of the bestselling book Open, Honest, & Direct, the host of Raising The Bar on Leadership Podcast, a Thrive Global contributor, an ICF Certified Coach, and a member of the Forbes Coaches Council. Over the last decade, Aaron has worked with 10,000 business leaders in various industries, inspiring them to define their goals, create tactical action plans, and achieve sustained success.Mentioned on the ShowLearn more about Aaron Levy on the Raise the Bar website: https://www.raisebar.co/team/aaron-levy-founderRead Aaron's book Open, Honest, and Direct: https://a.co/d/081LR77OConnect with Aaron on LinkedIn: https://www.linkedin.com/in/aelevyO'Brien discussed the book Talent is Overrated by Geoff Colvin: https://a.co/d/0iN1Z70xTimestamps(00:00:00) – Aaron Levy returns to People Business with O'Brien McMahon(00:02:42) – What is Raise the Bar and how do you help develop leadership skills in teams?(00:03:09) Have leadership lessons have evolved since the pandemic or if they remain the same?(00:04:28) How has the hybrid work world changed how we need to lead people and what skill sets have become important?(00:08:14) What opportunities exist now, post-pandemic, that didn't before?(00:14:19) What key fundamental skills are foundational for leadership development?(00:20:53) How is psychological safety created in the workplace? (00:21:44) How can someone receive feedback constructively, “like a scientist”? (00:23:51) What factors allow people to receive difficult feedback in a positive way?(00:32:09) How can difficult, tough conversations be made in a way that helps?(00:42:35) Millennials, Gen Z, are generational differences real or just examples of human nature across life stages?(00:48:11) Is there anything about how Aaron leads Raise the Bar that surprises clients?

Episode 168: of the American Grown Podcast in the Colortech Creative Solutions studios with my college roommate Myke Robinson Owner of Traveling Barber. PART 2 of 2.In this episode, we sit down with my college roommate, Myke Robinson, owner of Traveling Barber, currently cutting out of Next Level Barber Studio.We dive into how that dorm-room hustle became his full-time career. No perfect blueprint. Just skill, passion, long hours, and consistency.This episode is about humble beginnings, betting on yourself, and building something real from the ground up.Next Level Barber StudioSHOW SPONSORS:Cleona Coffee Roasters. A small batch coffee roastery & coffee shop, veteran & first responder owned located inside 911 Rapid Response in Annville PA.Angelo's Pizza. Enjoy mouthwatering Italian dinners.Triggered 22. Support a local veteran and help spread awareness for PTSD & #22aday.Hossler Engraving. Looking for unique handcrafted gifts for all occasions Zach has you covered.Modern Gent Customs. We don't make basics...We make statements.Hains Auto Detailing. Have your car smiling from wheel to wheel.Sip or Snack break?SIP: Garage Beer.SNACK: Jurgy.OFFICIAL STUDIO SPONSOR: Colortech Creative Solutions takes your creative projects from visualization to realization. We've been doing so since 1980 all while keeping your budget in mind.To see photos of today's guest follow on social media:IG: AmericanGrownPodcastFB: American Grown Podcast or visits us at American Grown Podcast

Dr. Jennifer Fraser is the author of The Bullied Brain and The Gaslit Brain. It is her mission to educate people on how to recognize and name these behaviors and stay safe when they show up. Mentioned on the ShowDr. Jennifer Fraser's website: https://bulliedbrain.com/Read The Gaslit Brain: https://a.co/d/0fupTc7KGet Dr. Fraser's book The Bullied Brain: https://a.co/d/09JvZBgoJennifer Fraser, PhD is a regular contributor to Psychology Today: https://www.psychologytoday.com/us/contributors/jennifer-fraser-phdLearn more about BrainHQ training: https://www.brainhq.com/Timestamps(00:00:00) - Jennifer Fraser, PhD joins People Business with O'Brien McMahon(00:02:24) - Workplace dynamics: Personal agendas vs. Organizational agendas(00:06:09) - Denial: why do we think “this could never happen”?(00:11:48) - What does gaslighting look like and what is manipulative communication?(00:17:46) - What is happening in our brains when we are being gaslit?(00:23:25) - What is healthy self-esteem and status and what is unhealthy ego?(00:25:55) - Is “true” psychopathy a spectrum?(00:29:40) - DARVO: Denial; attack; reverse; victim; offender(00:35:30) - When is appropriate to terminate and when should a second chance be offered?(00:37:46) - How can workplace gaslighting be recognized earlier?(00:48:08) - What happens in the brain after gaslighting and bullying?(00:53:20) - How we should think about high status people in positions of power?(01:00:38) - Final thoughts from Jennifer Fraser, PhD

Have you ever looked at a "natural" leader and wondered why it seems so easy for them? In our latest episode of Raising The Bar on Leadership, I sat down with my close friend O'Brien McMahon (SVP at Lockton and host of People Business) to debunk the myth of the natural-born leader. O'Brien's core philosophy is simple but transformative: Everything is a skill. From leadership and communication to psychological safety, these aren't things you're born with, they are things you build through consistent "reps".

Daniel Ratner is a relationship coach, speaker, and author helping people build healthier connections by recognizing draining patterns and setting stronger boundaries. He is the author of three books, including Emotional Vampires, teaching readers how to protect their happiness from toxic people. Mentioned on the ShowCoach Dan Ratner's website: https://coachratner.com/Connect with Coach Ratner on LinkedIn: https://www.linkedin.com/in/coach-ratner-45b4678a/Check out Coach Ratner's YouTube channel: https://www.youtube.com/@thecoachratnerpodcastCoach Ratner on TikTok: https://www.tiktok.com/@thecoachratnerpodcastTimestamps(00:00:00) Coach Daniel Ratner sits down with O'Brien McMahon of People Business(00:03:43) What is an "emotional vampire"?(00:07:22) What are some of the red flags for narcissists?(00:08:53) How do we set the right boundaries with manipulative people in the workplace?(00:11:21) How do we protect ourselves against narcissists who love bomb people?(00:12:51) Wisdom about assessing if someone treats people well (or poorly)(00:19:50) Drama Queens and people who play the victim card(00:21:20) Is there a good way to snap people out of the victim mindset?(00:23:43) How do we find that balance between helping people change and knowing when to move on?(00:25:17) How do we build self-esteem in ourselves so it's easier to look at painful truths?(00:28:42) What kinds of activities help people build esteem outside of relationships and work?(00:36:25) What are things introverts can do to still bring positive energy into meetings?(00:41:50) Anything we didn't hit that would be important or any final message? 

Leon Sandhowe spricht über seine wichtigsten Learnings aus mehreren Jahren Social Media — und warum Persönlichkeit, Ausdauer und klares Branding entscheidender sind als perfekte Videos. Du erfährst, weshalb man sich am Anfang nicht zu ernst nehmen darf, wie stark ein wiedererkennbares Auftreten den Kanal prägt und warum selbst erfolgreiche Creator sich immer wieder neu erfinden müssen. Was du lernst: Warum Ausdauer und Mut zur Sichtbarkeit wichtiger sind als Perfektion. Wie klares Branding und Wiedererkennbarkeit Reichweite beschleunigen. Weshalb auch erfolgreiche Formate nicht ewig funktionieren. Wie neue Formate getestet werden — und warum viele bewusst wieder verworfen werden. Warum Social Media ein People-Business ist und das Team hinter dem Creator entscheidend bleibt. ALLES ZU UNICORN BAKERY: https://stan.store/fabiantausch   Mehr zum Gast: Instagram: https://www.instagram.com/mr.unrealestate/  Website: https://www.unreal-estate.de/  Join our Founder Tactics Newsletter: 2x die Woche bekommst du die Taktiken der besten Gründer der Welt direkt ins Postfach: https://www.tactics.unicornbakery.de/ 

Sri Kaza is a business leader and small business advocate with a career spanning corporate strategy, entrepreneurial ventures, and dedicated support for small businesses. He is the author of Unconvention: A Small Business Strategy Guide.Mentioned on the ShowVisit Sri's website: https://sri-kaza.com/Connect with Sri on LinkedIn: https://www.linkedin.com/in/srikazaGet Sri's book, Unconventional: https://a.co/d/d9swnpBO'Brien and Sri discussed the book The Infinite Game by Simon Sinek: https://a.co/d/iDTdkFG (start with this book, not this one) Timestamps(00:00:00) Sri Kaza joins People Business with O'Brien McMahon(00:02:22) Could you connect your McKinsey background to writing a book on small business strategy?(00:10:36) What's the minimum threshold for making something unique in positioning?(00:12:09) Understanding lifestyle businesses vs. scalable businesses(00:19:50) Simon Sinek's The Infinite Game(00:22:29) How do small businesses with a deeper purpose make trade-offs between business and purpose?(00:28:35) What is meant by customer “intimacy” or customer proximity?(00:38:31) How can a business owner assess their own performance and sharpen your gut?(00:40:31) What are some effective self-reflection practices?(00:45:52) What are the best ways you've seen organizations scale purpose, proximity, and position while keeping the essence of those principles?(00:52:02) Final thoughts from Sri Kaza

Send us a textAI and technology are everywhere—but apartment communities are still run by people.In this episode, The Laurens talk about what technology is actually changing in multifamily, what it isn't, and why roles like maintenance technicians and on-site managers can't be replaced by software. They discuss where AI genuinely helps operators do their jobs better, where it's overhyped, and what it really takes to run well-performing properties in a physical, real-world business.This is a practical, grounded conversation about the human side of multifamily in an increasingly digital world.

Mark Fithian is the cofounder of WideOpen, a consultancy that helps organizations achieve sustainable growth through strategic customer experience. Mark's expertise in CX is informed by more than thirty years of work across industries, partnering with leading brands such as Providence, SAP, PayPal, Optum, IBM, BMW, the American Cancer Society, and Microsoft. Before founding WideOpen, he held leadership roles on both the client and agency sides, as well as in strategic consultancies.Mentioned on the ShowRead Mark's profile on the WideOpen website: https://www.thisiswideopen.com/our-teamConnect with Mark on LinkedIn: https://www.linkedin.com/in/markfithian/Get Mark's book, The CX Imperative: https://a.co/d/316xGzXO'Brien and Mark discussed the book Good Strategy, Bad Strategy by Richard Rumelt: https://a.co/d/9GSTIfN Timestamps(00:00:00) Welcome to People Business with O'Brien McMahon(00:01:45) What is the difference between customer experience and user experience?(00:02:22) And how did you get into this work in the first place? (00:07:24) What is the purpose of business? (00:08:35) Why do businesses struggle with customer experience? (00:11:24) "The Great Distancing": what it is and why it hurts customer experience(00:13:44) What makes good incentives in customer experience? (00:15:15) How does a business know when they are doing CX well?(00:20:08) How does executive leadership get involved in good CX?(00:32:49) Who should be responsible for customer experience?(00:40:41) Mark's 5 Pillars of Customer Experience(00:44:19) What does strategy mean to you? (00:55:21) How to get started with customer experience and how to contact Mark Fithian.

Brock Anderson and Tracy Awe are Directors of Enterprise and Strategic Partnerships with Function Health, a biometric data company helping individuals and groups take control of their health data to live longer, healthier, more productive lives. Mentioned on the ShowListen to Dr. Mark Hyman on the Huberman Lab podcast: https://www.hubermanlab.com/episode/how-to-improve-your-vitality-heal-from-disease-dr-mark-hymanLearn more about Function Health and their approach to testing and longevity: https://www.functionhealth.com/Review the study conducted by the Integrated Benefits Institute on Economic Impact of Early Disease Detection: https://www.ibiweb.org/resources/economic-impact-of-early-disease-detectionO'Brien gave a shout-out for Peter Attia's book, Outlive. Available on Amazon here: https://a.co/d/5nSm1XnBrock Anderson on LinkedIn: https://www.linkedin.com/in/brock-anderson-16196Tracy Awe on LinkedIn: https://www.linkedin.com/in/tracyaweTimestamps(00:00:00) – Tracy Awe and Brock Anderson join O'Brien McMahon on People Business(00:02:38) – What is Function Health? What is Function Health's approach to preventative health?(00:10:20) – When should people start preventative health analysis and biometric screening?(00:15:19) – How can companies encourage people to think more long-term about their health?(00:18:48) – Do doctors welcome data from these types of screenings? How can Function members have constructive conversations with their doctors? (00:31:22) The 5 Types of Medical Consumers: segments of employees and how they use medical benefits. Population health management in practice.(00:38:21) – How does diet and exercise fit into the Function Health approach? How does Function Health support lifestyle change?(00:44:53) The Process: how many blood draws are needed?(00:44:59) Costs: what are the costs associated with bringing Function Health to employees?(00:49:16) What shifts are seen in the business clients of Function Health? Does the conversation about health shift as prevention gets a spotlight?(00:50:33) What ‘add-ons' does Function Health offer in addition to the core blood panel?

This is a fun crossover episode with Karl Staib, host of the Systemic Leader podcast and systems consultant through a company of the same name. In this episode, shared across both platforms, we discuss systems thinking and how we have each built and evolved systems to help us navigate work and life. Mentioned on the ShowLearn more about Karl and his Systematic Leader framework: https://systematicleader.co/Connect with Karl Staib on LinkedIn: https://www.linkedin.com/in/karlstaibListen to the Systematic Leader podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/systematic-leader/id1535499918Timestamps(00:00:00) — People Business x Systematic Leadership podcast crossover: O'Brien McMahon with Karl Staib(00:02:00) — What is systems thinking? How do you define it?(00:08:15) — “Leaking”: How do you identify the biggest problem in your process?(00:12:45) — What are some best practices in creating a customer journey map?(00:14:27) — Client retention: what systems help keep things fresh for existing clients?(00:17:49) — How do you handle feedback and resistance to change in organizations?(00:23:31) — How humans are more motivated by status than we might think(00:33:14) — How to turn employee appreciation into a system(00:36:33) — When should something be cut out of a system?(00:42:19) — Examples of systems that might surprise people(00:52:54) — Final thoughts and how to contact Karl and Systematic Leader

Shawn Bushway has a PhD in economics and public policy from the Heinz College at Carnegie Mellon University and has spent his career in criminology, where he has been recognized as a Distinguished Scholar for the Division of Corrections and Sentencing and a Fellow of the American Society of Criminology. He has published two books and over 100 peer-reviewed articles in journals.Mentioned on the ShowLearn more about the Bushway Opportunity Score: https://www.bushwayopportunityscore.com/Connect with Shawn on LinkedIn: https://www.linkedin.com/in/shawn-d-bushway-91a1494aTimestamps(00:00:00) — Shawn Bushway joins O'Brien McMahon on People Business.(00:03:12) — What's the origin story for how you got into criminology?(00:05:41) — As a culture in the US, how have our beliefs around crime and criminals changed over time?(00:08:49) — Do foreign countries have other sentiments about criminals? (00:12:49) — What are the misconceptions and what is the reality around recidivism?(00:26:47) — Which factors should you look for in recidivism?(00:35:38) — What about white collar crime? Is there a higher risk to hiring someone to a white collar job who has committed a white collar crime?(00:43:30) — The Bushway Opportunity Score: helping employers make solid decisions in hiring(00:45:31) — What factors can be considered for offenders in the hiring process? (00:49:55) — Once these people get hired, are they materially the same as every other employee, or are there differences—maybe positive or negative?(00:56:12) — Closing thoughts and encouragements

Radhika Dutt draws on 25 years of experience across industries, continents, and sizes of organizations to write, speak, and consult on innovation and change. Her experience has taught her that goal-setting systems often produce the opposite of what they promise: short-termism, performance theater, and cultures that prioritize looking good over doing good work. In this conversation, she offers an alternative.Mentioned on the ShowGet Radhika's free toolkit to help you switch to puzzle-solving in your business: https://www.radicalproduct.com/toolkit/#OHLToolkitConnect with Radhika Dutt on LinkedIn: https://www.linkedin.com/in/radhika-duttLearn more about Radhika Dutt on her website: https://rdutt.com/Timestamps(00:00:00) - Welcoming Radhika Dutt to People Business (00:03:02) – What is the history of goal setting?(00:06:15) – Is the problem OKRs or SMART goals or goal setting in general?(00:22:02) – Why doesn't traditional goal-setting work?(00:24:42) – How do institutional incentives fit into your new framework?(00:29:16) – If goal setting doesn't work, what does? (00:34:12) – How frequently do leaders need to review and work on this new framework?(00:36:22) – What about goals for individuals? Does goal setting work for people's individual goals?(00:37:11) – How does puzzle-solving work in a service-related business?(00:40:09) – Do traditional metrics have any role in the puzzle-solving framework?(00:49:39) – How sustainable is using puzzle-solving over traditional goals?(00:53:51) – Using vision statements in the process of solving puzzles in business(00:55:08) – What are the drawbacks of using a puzzle-solving approach over traditional goal setting?(00:57:28) – Get Radhika's free toolkit to develop the puzzle-solving approach for your business

What business are you in? I am not asking you how you make your money, but what do you consider your type of business to be? When Jesus walked this planet, he was about His Fathers business. So today, Mr. Black is asking, what is your business about, what business are you in? Today’s Like It Matters Radio is all about The People Business. No matter where you think your money comes from, might we suggest that we are all in the people business. On today’s hour of power Mr. Black wants listeners to understand that whether you are a CEO, a janitor, a pastor, or even a salesperson- we are ALL in the People Business. If you are in the car business you know cars, if you are in the computer business you know computers- we are all in the People business. Because of this importance, we should know people. We should know what moves, motivates, shuts down, inspires, turns off, or turns on PEOPLE- this is what we need to understand and master. Today, Mr. Black will be joined by Adrian Cano CEO of the Spartan group of businesses. Spartan is in the construction business, steel fabrication and building large structures. Adrian is also a child of God and a developer of people. Listeners will gain much insight from today’s conversation between CEO Cano and Mr. Black. When you understand you are in the People business then you can live your life like it matters, Inspiration, Education and Application! Be sure to Like and Follow us on our facebook page!www.facebook.com/limradio Instagram @likeitmattersradioTwitter @likeitmatters Get daily inspiration from our blog www.wayofwarrior.blog Learn about our non profit work at www.givelikeitmatters.com Check out our training website www.LikeItMatters.Net Always available online at www.likeitmattersradio.comSee omnystudio.com/listener for privacy information.

Neal Foard spent more than 25 years in advertising and marketing, creating award-winning campaigns for global power brands like Budweiser, Lexus, and Nokia. Most recently, Neal has gained a following on social media for his inspirational videos about the kindness of everyday people.Mentioned on the ShowLearn more about Neal Foard at his website: https://www.nealfoard.com/The video that earned Neal the nickname “the Gen Z guy”: https://www.youtube.com/watch?v=wiz6-pIYfaEConnect with Neal on LinkedIn: https://www.linkedin.com/in/neal-foardNeal's storytelling course is Storyfire, find it here: https://www.storyfire.net/Timestamps(00:00) - Meet Neal Foard on this week's People Business(03:16) - How did you begin telling stories on social media? (05:07) - How did you become so good at storytelling?(10:04) - What is your process for capturing stories?(21:07) - How can professionals use storytelling in everyday work situations?(32:34) - How do humor and vocabulary work in storytelling?(48:47) - The one thing. (56:34) - How do stories enhance business presentations?

Recognized in Crain's New York Business Notable Leaders in Real Estate and ranked the #1 Real Estate Broker in New York and New York State and #14 in the Nation for 2022, Bianca currently manages a $10B real estate portfolio for Nest Seekers International. She is the star of Selling the Hamptons on HBOMax, CEO and founder of The Masters Division and Managing Director for Nest Seekers Development Marketing, and author of Mastering Intentions: 10 Practices to Amplify Your Power and Lead with Lasting Impact.Mentioned on the ShowConnect with Bianca on LinkedIn: https://www.linkedin.com/in/biancadalessioLearn more about Nest Seekers and Bianca's role in The Masters Division: https://www.nestseekers.com/agent/bianca-dalessio/Read Bianca's book Mastering Intentions: https://a.co/d/cVlGRkgTimestamps(00:00) – Introducing Bianca D'Alessio on People Business.(02:04) – Why did Bianca dedicate her book to a professor and what role did he play in her story?(06:28) – What is the book Mastering Intentions, 10 Practices to Amplify Your Power and Lead With Lasting Impact about? What do you hope people get out of the book?(08:15) – What does it mean to “always make the ask”?(12:44) – How can leaders get authentic feedback from teammates? (16:34) – Hiring: what techniques do you use to find (and qualify) teammates? (25:05) – How do you approach sales?(32:19) – How do you handle losses (not getting the sale, setbacks, failures)?(33:45) – What is your goal-setting process?(37:56) "How does that translate to the team? Because I imagine you bring somebody and you're like, I want you to hit some numbers."(41:03) – Working for sales, but not being money motivated (45:09) – How to balance “going with the flow” and directing and capturing and enhancing drive 

Kaya just be yapping!!! From Black Excellence to Yt nosiness she tackles the shocking Catfish documentary on Netflix, Lady Gaga skipping that last concert but showing up to the awards, Andy Cohen on Ozempic, Love Island Games and gives you the schedule of what we will be watching (yes, you). Wanna be like me, Andy and your neighbor next door? Get your GLP1 $40 off at this link:https://l.instagram.com/?u=https%3A%2F%2Fapp.joinmochi.com%2Feligibility%3Futm_source%3Dinfluencers%26ptcode%3Doe522a&e=AT1WA-pyf0O6sJpck8KVTaKufUYOgZqRIq8t8BGuVKiQaHRr7oCedyDJ1aHUjNcRdMi0jgP0BDYbRqCteLZkNDzX_paeBrp8wWQFQ6gfifTyC9zDFOLLOW US ON INSTAGRAM HERESUBSCRIBE TO OUR PATREON HEREOH YEAH WE ON THREADS HEREWHAT? YOU WANT OUR FACEBOOK? I GOT YOU RIGHT HERE