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On the 52nd episode of Enterprise AI Innovators, host Evan Reiser (Abnormal AI) talks with Sastry Durvasula, Senior Executive Vice President and Chief Operating, Information, and Digital Officer at TIAA. Serving the investment and retirement needs of over 5 million customers, TIAA is a Fortune 500 financial services company with $40 billion in revenue and over $1 trillion in assets under management. In this conversation, Sastry shares his perspective on how AI enables large-scale transformation within a 100-year-old institution, why everyone should have a secure AI assistant, and the cultural components that will unlock the next wave of enterprise AI adoption.Quick hits from Sastry:On using AI to enhance security awareness training: “We used to send static phishing emails. Now we use generative AI to create training campaigns that are more realistic—and way harder to spot.”On AI's strategic impact for legacy enterprise: “AI will play the biggest role in the operational aspects of large, old companies, like digitization did 15 years ago.”On the importance of leadership: “We talk about platforms, processes, and people. But one of my mentors told me: it's people, people, people.”Recent Book Recommendation: Hit Refresh by Satya Nadella, Jill Tracie Nichols, and Greg Shaw--Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.Enterprise AI Innovators is a show where top technology executives share how AI is transforming the enterprise. Each episode covers the real-world applications of AI, from improving products and optimizing operations to redefining the customer experience. Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/ Enterprise AI Innovators is produced by Josh Meer.
Dejan Davidovic, Co-Founder and Chief Operating & Integrity Officer at Kriptomat, joins MiCA Masters to share why a compliance-first mindset is a competitive advantage. Learn how Kriptomat reduced fraud by over 90%, prepped for MiCA and DORA, and built trust in Eastern Europe's growing crypto market
Relebogile Mabotja speaks to a family that runs and owns Idlanathi Catering which is Vusi Hlongwa the Chief Operating officer of Idlanathi Catering ,Maso Hlongwa the Chief financial officer and Luseka Hlongwa the Customer Liaison officer and Menu Developer. Idlanathi Catering Services is a leading and 100% black-owned provider of exceptional catering services in Johannesburg. 702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio station 702 every weekday afternoon. Relebogile brings a lighter touch to some of the issues of the day as well as a mix of lifestyle topics and a peak into the worlds of entertainment and leisure. Listen live weekdays from 13:00 to 15:00 (SA Time) https://www.primediaplus.com/702/702-afternoons-with-relebogile-mabotja/audio-podcasts/702-afternoons-with-relebogile-mabotja Thank you for listening to a 702 Afternoons with Relebogile Mabotja podcast. All the interviews are available on Primedia+ Catch-up https://www.primediaplus.com/702/702-afternoons-with-relebogile-mabotja/ Subscribe to the 702 and CapeTalk daily and weekly newsletters https://www.primediaplus.com/competitions/newsletter-subscription/ Follow us on social media: 702 on Facebook: www.facebook.com/TalkRadio702 702 on TikTok: www.tiktok.com/@talkradio702 702 on Instagram: www.instagram.com/talkradio702 702 on X: www.x.com/Radio702 702 on YouTube: www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.
Sastry Durvasula, TIAA's Chief Operating, Information & Digital Officer, joins host Maryfran Johnson for this CIO Leadership Live interview. They discuss how GenAI and agentic AI "are changing everything," applying a "resilient mindset" to unstable market dynamics, why IT leaders need more stamina than style and more. Find all the recent episodes with host Maryfran Johnson on Apple Podcasts, Spotify and YouTube Music.
Emily Long is the co-founder and CEO of Edera, the pioneer of strong workload isolation technology for cloud and AI infrastructure. She places the highest value on people and bringing diverse teams together to build something that is greater than the sum of its parts. Emily is a tactical and strategic leader who’s proven in scaling operations, fostering strong company cultures, and driving strategic execution. She’s also an unapologetic people person who believes in the capacity of humor and human connection to motivate and empower team members to achieve more. Prior to Edera, she was the COO at Chainguard, where she built, scaled, and led core business functions that helped lead the company to its Series C and Unicorn status. Emily also served as Chief Operating & People Officer at Anchore, where she oversaw business operations and sales and spearheaded its DEI initiatives. She’s also held strategic operations roles at LogicMonitor and KPMG. Emily is based in Santa Barbara, California and holds a Bachelor of Science in Business Administration from California Polytechnic State University, San Luis Obispo.See omnystudio.com/listener for privacy information.
Welcome to this episode of 20/20 Money! My guest on today's show is Daniel Palmer. Daniel joins me back on the show to talk through a growing service and role in small businesses (optometry included), which is the Fractional C*O service. I use the * to depict the fact that this role could be Chief Operating, Marketing, Information/Technology, and yes Financial Officer. We talk about the differences between a consultant and a fractional C*O and how to think about each of those roles in your organization, how a practice can think about if & when they're ready to add that relationship to their leadership team, and the value that this role should be providing in an organization. As a reminder, you can get all the information discussed in today's conversation by visiting our website at integratedpwm.com and clicking on the Learning Center. While there, be sure to subscribe to our monthly “planning life on purpose” newsletter that's filled with tips and ideas to help you plan your best life, on purpose. You can also set up a Triage conversation to learn a little bit more about how we serve in the capacity of a personal and professional CFO: helping OD practice owners around the country reduce their tax bill, proactively manage cash flow, and make prudent investment decisions both in and out of their practice to ultimately help them live their best life on purpose. Lastly, if you're interested in learning more about the 20/20 Money Financial Success Masterclass, a course & platform that we created to help ODs become “brilliant at the financial basics,” please check out the link in the show notes of this episode to learn more. And with that introduction, I hope you enjoy my conversation with Daniel Palmer. Resources: 20/20 Money Masterclass Information ————————————————————————————— Please rate and subscribe to 20/20 Money on these platforms Apple Podcasts Spotify ————————————————————————————— For past episodes of 20/20 Money with full companion show notes, please check out our episode archive here!
It's Women's History Month 2025, and we're kicking off the month with a brand new episode of The Marketing Rapport featuring Dea Lawrence, Chief Operating and Marketing Officer at Variety. Dea joins Tim Finnigan to discuss Variety's evolution in the digital age. Dea shares her unique career path, transitioning from acting to sales and eventually leading Variety's marketing strategy. She highlights the importance of understanding your product and aligning sales and marketing efforts. Dea explains how Variety, a 120-year-old brand, stays relevant by embracing digital platforms, engaging fan communities, and creating video content like the Emmy-winning "Actors on Actors." She emphasizes the need to balance data analysis with intuition when making strategic decisions. Dea also discusses Variety's successful expansion into music and plans to explore the gaming and sports industries. The views, thoughts, and opinions expressed are those of the speaker and do not necessarily represent the views, thoughts, and opinions of Verisk Marketing Solutions or Verisk Analytics. The material and information presented here is for general information purposes only. This podcast is not intended to replace legal or other professional advice. The Lead Intelligence, Inc. (dba Verisk Marketing Solutions) and Verisk Analytics LLC names and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. VERISK MARKETING SOLUTIONS DISCLAIMS ALL LIABILITY ARISING OUT OF ANY INDIVIDUAL'S USE OF, REFERENCE TO, RELIANCE ON, OR INABILITY TO USE THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.
Columbia-based MU Health Care says it's doing all it can to continue their participation in the Anthem Blue Cross Blue Shield network. Columbia-based MU Health Care started notifying patients in December that they're working to reach an agreement with Anthem to renew its contracts, which are set to expire on March 31, 2025. That's a little more than a month away. MU Health Care says the two parties hope to reach a mutual agreement to prevent disruptions for patients. MU Health Care chief financial officer Greg Damron and MU Health Care chief operating officer Tonya Johnson joined host Fred Parry in-studio for the hour on February 15, 2025 on 939 the Eagle's CEO Roundtable” program to discuss the issue. Mr. Damron emphasizes that MU Health Care is being transparent. “I mean we are asking for a substantial you know either increase in our rates over three years and/or relief from a lot of their operational practices that, you know, both tie up administrative resources and in a lot of cases delay care for our patients." Mr. Damron tells listeners. He also says health care costs are generally going up, adding that it's not just about inflation. "There's utilization of services, costs of new drug categories that are out there on the market," he tells listeners. As for Anthem, they tell 939 the Eagle that one of their primary goals is protecting affordability for those they serve. Here is the full statement 939 the Eagle News received from an Anthem spokesperson: "We are currently in discussions with University of Missouri Health Care (MU Health Care) for a multi-year extension to our existing contract. MU Health Care is demanding a price increase of 39% over three years, which is slightly less than their initial proposal. No part of this request is in line with customer expectations or increases accepted by other health systems. One of Anthem's primary goals is to protect affordability for those we serve. We will continue to work with MU Health Care to reach an agreement that maintains access to affordable care for our members":
On today's show we talk with Mishel Kaufman, Chief Operating and Risk Officer of Redwood Credit Union. RCU is the bank we are members with and we absolutely LOVE all that they do from a member support lens. We knew we wanted to have one of their leaders on to share about why banking locally matters, and how your support for your local credit union has massive ripple effects within your community. We hope you leave this episode searching for your local credit union so you can find ways to keep your hard earned money in your community. Enjoy! In this episode, we chat about: Credit union positives Benefits of local banking RCU's response to natural disasters MENTIONED IN THIS EPISODE: Empowered Money Academy CONNECT WITH TODAY'S GUEST: Mishel Kaufman: Chief Operating & Risk Officer, Redwood Credit Union. With more than 17 years at Redwood Credit Union, Mishel is now responsible for offering strategic direction and oversight for member experience, call center operations, enterprise risk management, including internal audit, compliance, and enterprise fraud and security, as well as marketing, communications and public relations, and community and government relations. She has a B.A. in political science and administrative studies from University of California, Riverside and an MBA from Claremont Graduate University. About Redwood Credit Union Founded in 1950, Redwood Credit Union is a full-service financial institution providing personal and business banking to consumers and businesses in the North Bay and San Francisco. With a mission to passionately serve the best interests of its Members, team members, and communities, RCU delivers many ways for its Members to save and build money through checking and savings accounts, auto and home loans, credit cards, digital banking, business services, commercial and SBA lending, and more. Wealth management and investment services are available through Redwood Wealth Management and insurance and auto-purchasing services are also offered through RCU Services Group (RCU's wholly owned subsidiary). RCU has more than $8 billion in assets and serves more than 485,000 members with full-service branches from San Francisco to Ukiah. For more information, call 1 (800) 479-7928, visit redwoodcu.org, or follow RCU on Facebook, Instagram, X, and LinkedIn for news and updates. LinkedIn Facebook Instagram X Youtube Pinterest ABOUT PRICE OF AVOCADO TOAST: Listen in with Haley and Justin Brown-Woods, married millennials picking up the pieces from the financial fiasco they created as a young couple. They want to normalize conversations about money and learn from others on the path towards financial empowerment. Whether you are just getting started on your debt-free journey, or if you are really starting to hit your stride, this podcast is for YOU! Join weekly as they interview some others who have done it the right way, the wrong way, and every way in between. Avocado toast may cost a pretty penny, but that doesn't mean it can't be in your budget! FIND HALEY AND JUSTIN ONLINE + SOCIAL MEDIA HERE: Join Empowered Money Academy priceofavocadotoast.com Price of Avocado Toast Instagram Price of Avocado Toast Twitter Price of Avocado Toast Threads Price of Avocado Toast on TikTok Price of Avocado Toast Facebook Join the Price of Avocado Toast Newsletter OTHER LINKS: Apply for 1:1 Coaching With Haley & Justin Schedule a Budget Builder call with Haley & Justin Price of Avocado Toast customizable 12 month budgeting template RECOGNITION: Audio engineer: Garrett Davis
This episode, recorded live at the Becker's Healthcare 12th Annual CEO + CFO Roundtable, features Robin Rose, Chief Operating and Chief Clinical Officer at Gibson Area Hospital and Health Services. Here, she discusses strategies to tackle staffing challenges, enhance patient access with initiatives like Medivan, and preserve critical OB services in rural America. Learn how she's advocating for better EMS reimbursement and fostering sustainable healthcare solutions in underserved communities.
In Episode 8 and the final episode of My Epiphany, John Schultz, EVP, Chief Operating and Legal Officer at Hewlett Packard Enterprise (HPE), recalls the moment where he is sat in a meeting and is left shaken to find that modern slavery is actually on the rise.HOW CAN YOU GET INVOLVEDEducate: Modern slavery is happening to people in the UK, in your town, in cities, on farms, and to people your age. Visit our website, follow us on social media, educate yourself. Talk to your friends and family about it. Think before you buy a fake football shirt, or pay for a cut price manicure or a cheap car wash.Donate: Your money helps us to continue to develop awareness-raising campaigns and educational materials. It helps us to support grassroots organisations working directly with survivors and work with businesses to uncover and stamp out modern slavery in their supply chains.Learn more: https://theantislaverycollective.org/Follow us on instagram: https://www.instagram.com/the_anti_slavery_collective/?hl=enFollow us on x: https://x.com/TASC_orgFollow us on Facebook: / tasc.orgFollow us on linkedin: / theantislaverycollective#antislavery #modernslavery #slavery #humantraffickingawareness #epiphany Hosted on Acast. See acast.com/privacy for more information.
Black Friday is officially this coming Friday but we all know that the online sales have begun already. Most retailers are honest and open but unfortunately there are unscrupulous fraudsters out there who design very believable websites selling non-existent goods or services. Often, it's up to the discretion of individual banks as to whether they will refund money spent on these fake sites. One major bank PTSB says its software has slashed fake website clicks. Speaking to Joe this morning was Peter Vance is the Chief Operating officer for PTSB.
The ImpactVest Podcast: Transformative Global Innovation in a New Era of Impact
In this ImpactVest podcast episode, Head of Sponsorships and Events, Barbara Koontz, interviews Obet Aparicio, Chief Operating Financial Officer at the Hispanic Social Assembly, about the organization's mission and efforts. Obet shares that the Hispanic Social Assembly, founded over 40 years ago by Alejandro Suarez, is positively impacting fair-trade practices in Latin America while advocating for fair wages. The conversation also touches on the organization's broader goals of fostering sustainable development through micro-economies and the importance of global collaboration.
This week I had a fun conversation with Jason Cordiero, Chief Operating and Innovation Officer at MassBio. We dissect MassBio's newly announced five-year strategic plan that includes a multi-pronged set of initiatives aimed at advancing the biotech industry. From supporting early-stage startups to advocating for policy changes and fostering talent development, Jason details the excellent resources available and in development. Whether you're based in Massachusetts or global, this session provides valuable information on how MassBio is working to catalyze innovation and growth in biotech, and how you can leverage these opportunities.00:00 Introduction and Overview of MassBio01:53 Meet Jason Cordiero: Career Journey02:47 MassBio's Mission and Services05:51 MassBioDrive Accelerator Program09:41 Supporting Non-Local Companies17:23 MassBio's Purchasing Power and Future Plans20:16 Alliance Summit Overview21:29 Engaging New Investors in Biotech23:07 Lessons from Pandemic Investing27:12 MassBio Pharma Days30:58 Partnership with Termeer Foundation34:53 MassBio's Five-Year Strategic Plan41:25 Conclusion and Contact InformationMassachusetts Biotechnology CouncilLearn more about Massachusetts Biotechnology CouncilLinked In with Jason!Connect with us!Link In with CarinaSubscribe here:AppleSpotifyGoogle PodcastRSS feedLearn more about Recruitomics ConsultingCheck out our reading listDownload our free startup resources guide to grow your biotech efficientlyIf you're on the job market, visit the Collaboratory Career Hub
In dieser Folge gibt Sascha Jordan, Chief Operating Manager im Deal Advisory bei Grant Thornton, Einblicke in seinen beruflichen Werdegang und die Herausforderungen, denen er sich stellen musste.
Notatki i linki wymienione w tym odcinku znajdziecie na naszej stronie: designpractice.pl/059. W tym odcinku rozmawiamy: → o tym, jak wycieczka na Islandię doprowadziła do roli PM-a → pracy w kreatywnym softwarehousie → i o tym, jak sprzedawać usługi. Naszym gościem jest Kuba Sarata. Od 10 lat działa w Owls Department, jako jeden ze wspólników. Owls to kreatywny softwarehouse z Krakowa, który wdraża wysmakowane, interaktywne strony z użyciem najnowocześniejszych technologii. Bądźmy w kontakcie: Zapisz się na nasz newsletter, żeby nie przegapić kolejnych odcinków i co 2 tygodnie otrzymać porządną dawkę wiedzy przydatną w rozwoju kariery na styku IT i designu: https://designpractice.pl/#newsletter Instagram: instagram.com/designpracticepl Facebook: facebook.com/designpracticepl YouTube: @designpracticepl Dżingiel: Explore by maxime.
In this episode of The Dental Economist Show, host Mike Huffaker sits down with Emily Vanney, Chief Operating and Clinical Officer at United Dental Partners. Join them as they discuss pediatric dentistry, blending patient care and organizational leadership, and how to recognize and retain talent in dental businesses.
Signing ex-Ferrari boss Mattia Binotto is the best thing Audi have done in their F1 journey.Climb the ladder with me on Patreon: https://patreon.com/lawvsGet ready for some groundbreaking news in the Formula 1 world! Mattia Binotto, the former team principal of Ferrari, is making a bold transition to Audi, stepping into the roles of Chief Operating and Technical Officer. In this video, we take an in-depth look at Audi's ambitious strategy to become a dominant force in F1, especially as they gear up for the 2026 season. Audi's restructuring plan, emphasizing independence and clear management structures, aims to set them apart and prepare them for the challenges ahead. Binotto's arrival could be a game-changer, bringing his extensive technical expertise and experience to a team eager to make its mark.We'll discuss the potential ripple effects this move could have on Ferrari, particularly with the possibility of key personnel following Binotto to Audi. This strategic shift could significantly impact Ferrari's own plans for 2026 and beyond. Plus, rumors are swirling about potential new additions to the team, including the possible appointment of Mike Krack, currently with Aston Martin, to a key leadership role.Additionally, there's buzz about Mick Schumacher potentially joining Audi, which could reignite his F1 career and align with Audi's vision of a strong, German-driven team. This reshuffle not only promises to shake up the driver market but also sets the stage for a new era in Audi's racing strategy. We'll break down how these changes align with their goals and what fans can expect from this evolving team. Don't miss out on all the insights and analysis of this major development in the F1 world, as we explore how Audi plans to revolutionize their approach and compete at the highest levels of racing.#f1 #audi #formula1 #mattiabinotto #sbinalla #formulaone #f12024 #audif1 #formula12024 #ferrari #scuderiaferrari #ferrarif1 #f1news #f1updates #f1latest Audi had to do something PRONTOhttps://youtu.be/n2vK0zOoTgA
Pat Dodd is the Chief Operating & Growth Officer at Core Logic specializing in informational data and analytics. 00:00 Intro10:38 A simple phone call can open doors.20:35 Client engagement & its results.30:30 Sympathy VS. Empathy
No matter how much financial institutions claim to have robust risk management in place, re-evaluation matters. Hackers never stand still--and even if they did, risks never fail to multiply. Industry veteran Gill Hundley, Chief Operating & Risk Officer and "Resident Career Banker" at Klarivis, makes the persuasive case for why risk management is everybody's business and the positives that result when banks embrace that mentality.
In the latest episode of the What the FinTech? podcast, we're joined by Dirk Marzluf, Chief Operating and Technology Officer at Banco Santander, to learn more about the development and deployment of the bank's self-built core banking solution Gravity. Dirk and FinTech Futures editor Paul Hindle cover how the project came about, how the bank has gone about building Gravity and the steps involved in getting this project completed, the challenges involved in migrating to a new core, and the key benefits for both customers and the bank in having its own in-house core platform powering its operations. And finally, we find out what fintech buzzword Dirk wants to cast into our Fintech Jail!
The Chief Operating officer for Air Chatams is concerned by the potential for rising costs for airfares. This comes as the cost of Auckland Airport's $8 billion 10-year redevelopment plan is being passed on in airport fees and passenger levies. COO of Air Chathams told Heather Du Plessis-Allan that the they had already seen a 20% drop in domestic flights and that number is likely to rise if things get more expensive. LISTEN ABOVE See omnystudio.com/listener for privacy information.
Tune in to The Chris and Amy Show for a riveting discussion shedding light on intricate abortion laws with legal expert Brad Young. Delve into the specifics of recent Supreme Court cases surrounding the abortion pill and understand the nuances of telehealth prescriptions, shipping regulations, and duration constraints within FDA guidelines. Michelle Romano, the dedicated Chief Operating and Chief Nursing Officer at SSM Health Cardinal Glennon Children's Hospital, joins the conversation to share profound insights into the hospital's exceptional care.
Join us as Michelle Romano, the Chief Operating and Chief Nursing Officer at SSM Health Cardinal Glennon Children's Hospital, shares her profound journey, dedication, and insights into the compassionate care provided at the hospital. Discover how Cardinal Glennon fosters a unique environment where children receive top-notch medical attention while cherishing their childhood moments. Michelle delves into the hospital's specialized care for families, state-of-the-art facilities, and the pivotal role played by programs like Child Life and Shining Star Schools.
Partners Fred DeLuca and Dr. Peter Buck opened Pete's Super Submarines in Bridgeport, Connecticut, in 1965 after 17-year-old DeLuca asked the nuclear physicist (Buck) for advice on paying college tuition. With a $1,000 investment from Buck, the two were poised to change the quick service restaurant (QSR) landscape with fresh and affordable made-to-order sandwiches. In 1968, the Subway® name was used for the first time. By 1974, the two operated 16 shops in Connecticut. Franchising followed, and today, Subway is one of the world's largest restaurant brands, with locations in more than 100 countries and over 37,000 restaurants. Mark Johnson, CEO of Loyalty360, spoke with Mike Kappitt, Chief Operating and Insights Officer at Subway, about the new Subway MVP Rewards program, employee engagement and training, and inspiring guests to demonstrate their extreme love for Subway through exciting initiatives.
In this episode of “The Journey of My Mother's Son” podcast, I sit down to talk with April Moss. April is the Chief Operating officer of DigiBuild. She is a market and retail strategy expert with more than 20 years of experience developing sales teams with some of the largest global companies, including Procter & Gamble and Starbucks. It was at Procter & Gamble where April met Rob Salvador. April and Rob went on to start DigiBuild. Prior to starting her career with P&G, she worked for the Construction Specification Institute in Washington D.C., fueling her interest in real estate development. One of April's passions is to make sure that as DigiBuild works to improve the construction process that it helps to relieve the burden on construction people and their families along the way. April's expertise and success in building teams comes from a philosophy of servant leadership, which we talk about in detail throughout the episode. To find out more about April and what she is doing today, check out the DigiBuild website at https://digibuild.com/.
Uncover the transformative journey led by Ken Robertson, the Executive Vice President and Chief Operating and Financial Officer of the Greater Milwaukee Foundation, as he shares his inspiring initiatives to empower disadvantaged neighborhoods. Ken is a driving force behind the ThriveOn Collaboration, which encompasses the remarkable restoration of the historic Gimbels and Schuster's building. This urban gem now stands as a bustling administrative hub, parking structure, and a vibrant community center, complete with an early childhood education center. For Ken, representation is more than a concept—it's a conviction. His personal experiences serve as a bridge between local communities and financial strategies, fostering a deeper understanding of neighborhood dynamics. Tune in to hear Ken's insights on initiatives and approaching them with humility and audacity, striking a balance between boldness and sensitivity to effect meaningful change. Listen and embrace the power of collaboration, representation, and visionary community upliftment.Episode Highlights:05:37 - In roles like mine and similar roles, representation matters. I mean, that lived experience from the neighborhood and bridging that gap between what's happening there and how our institutions work, how our businesses work, is just critical if we're going to move forward and solve some of the challenges that we have.10:19 - It's one thing to sit in a corporate park and think about programs, think about fixes for neighborhoods. It's another thing to kind of be in the neighborhood and walk day by day in that neighborhood and talk to our neighbors, and work with them in coming up with solutions that'll make everybody's lives better in that space.13:33 - We know that this is more than brick and mortar within the building. So, our aim is to help activate the entire neighborhood, not just us, but working with partners, along this. So, the whole goal was this would be catalytic, and we think we're accomplishing that.Connect with Becky Dubin JenkinsLinkedInConnect with Ken RobertsonLinkedInGuest Bio:Ken Robertson has been serving the Foundation as vice president and CFO since October 2015, but was promoted to executive vice president, chief operating officer and chief financial officer in 2020. Robertson has over 20 years' experience in both the for-profit and the nonprofit sectors. His professional experience includes serving as CFO for Boys & Girls Clubs of Greater Milwaukee, as well as finance roles with GE Healthcare, Briggs & Stratton, Miller Brewing, Motorola and more. Equally important, his lived experience as a Milwaukee native and product of Milwaukee Public Schools, plus his volunteer leadership roles with Wisconsin Philanthropy Network, Milwaukee Economic Development Corporation (MEDC), and Howard Fuller Academy, afford him a unique perspective that guides his approach to community leadership and decision-making.
Episode 026: Harsh Thakkar (@harshvthakkar) interviews John McKay (@johnlmckay), President, Chief Operating, Quality & Regulatory Affairs Officer at Q1 Associates LLC.John emphasizes the critical role of quality plans in ensuring error prevention and maintaining top-notch quality in the life sciences industry. The conversation takes a global perspective as he shares his extensive experience working with regulatory agencies in the US, Europe, and Asia, highlighting the importance of adapting to different regulatory requirements.Throughout the podcast, Harsh and John share their wisdom on various aspects of the life sciences industry, including communication, technology's evolving role, and intriguing predictions for the future. John also delves into his personal journey, sharing helpful tips on adapting to new work environments, a journey that took him from the East Coast to the West Coast. He encourages listeners to embrace new experiences, maintain an open mind, and focus on continual improvement, emphasizing that these principles are keys to success.-----Links:*Q1 Associates LLC*Would you rather watch the video episode? Subscribe to full-length videos on our YouTube channel.-----Show Notes:(7:45) Adapting to new countries for work. (11:19) International travel and work culture differences. (16:46) Cultural differences in work environments. (22:52) Regulatory research and agency priorities. (27:39) Leadership, communication, and global work experiences. For more, check out the podcast website - www.lifesciencespod.com
Major League Baseball's Chief Operating and Strategy Officer Chris Marinak speaks with McKinsey innovation leader Erik Roth about how the league is using fan feedback, experimentation, and data to change a game steeped in tradition and culture to reach the next generation of fans. This season, MLB implemented rules changes that fundamentally altered the pace and action of the game and continues to embrace innovation and technology to improve the game and the overall fan experience. Related Insights Follow The Committed Innovator podcast Read and listen to past episodes of The Committed Innovator Join our LinkedIn community of more than 91,000 members and follow us on X at @McKStrategy. Explore our collection of Inside the Strategy Room episode transcripts on McKinsey.com Join 90,000 other members of our LinkedIn community: https://www.linkedin.com/showcase/mckinsey-strategy-&-corporate-finance/See www.mckinsey.com/privacy-policy for privacy information
Major League Baseball's Chief Operating and Strategy Officer Chris Marinak speaks with McKinsey innovation leader Erik Roth about how the league is using fan feedback, experimentation, and data to change a game steeped in tradition and culture to reach the next generation of fans. This season, MLB implemented rules changes that fundamentally altered the pace and action of the game and continues to embrace innovation and technology to improve the game and the overall fan experience. Related Insights Follow The Committed Innovator podcast Read and listen to past episodes of The Committed Innovator Join our LinkedIn community of more than 91,000 members and follow us on X at @McKStrategy. Explore our collection of Inside the Strategy Room episode transcripts on McKinsey.com Join 90,000 other members of our LinkedIn community: https://www.linkedin.com/showcase/mckinsey-strategy-&-corporate-finance/See www.mckinsey.com/privacy-policy for privacy information
In this episode of The Committed Innovator, Major League Baseball's Chief Operating and Strategy Officer Chris Marinak speaks with McKinsey innovation leader Erik Roth about how the league is using fan feedback, experimentation, and data to change a game steeped in tradition and culture to reach the next generation of fans. This season, MLB implemented rules changes that fundamentally altered the pace and action of the game and continues to embrace innovation and technology to improve the game and the overall fan experience. https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/inside-the-strategy-room-podcast/innovationSee www.mckinsey.com/privacy-policy for privacy information
Christopher Bishop's latest Quantum Tech Pod is a roundtable discussion on the exciting state of quantum sensors. Guests included Stuart Woods, Chief Operating and Strategy Officer, Quantum Exponential ; Niall Holmes, Founder and Scientific Advisor, Cerca Magnetics Limited, and Pete Stirling, CEO at Delta g. Cerca Magnetics Limited has created OPM-MEG - the world's most advanced functional brain scanner – an integrated, #3D printable wearable device leveraging quantum sensors to provide “a revolutionary product to transform the neuroimaging landscape.” This device measures magnetic fields at 50 locations around the scalp, offering complete brain coverage. The initial focus is detecting childhood epilepsy. Delta g's cutting-edge underground imaging system leverages quantum technology to measure gravity gradients beneath the earth's surface. Use cases include mapping as-built utility infrastructure, improving the monitoring of sinking buildings from climate change or seismic activity, and discovering hidden natural resources. Quantum Exponential has invested in Delta g and also sponsored the Institute of Physics' qBIG prize which Cerca Magnetics won. These companies are providing transformative, real-world applications of quantum sensors. Stuart shared his perspective on why, from a VC perspective, these are such exciting times for quantum sensors. Check out this fascinating conversation about the current state and future potential of quantum sensors! ## #quantumsensors #quantum #quantuminvestment Inside Quantum Technology #IQT #quantumVC
Today we're going to introduce a game changer in the dental practice management software world...This is an innovative, all-in-one, cloud-based practice management software, and it offers an array of powerful features that are custom built for dentists by dentists ready to revolutionize the way you work. If you are a start-up and decide to sign up with Oryx, they will NOT charge you a single dime, until you reached 200 active patients!They are partnering up with all startup practice owners and making sure you succeed, fast! Click this link to schedule a FREE personalized demo and to see more on their exclusive deal!Guest: Thomas ChoiBusiness Name: Eyes of AICheck out Thomas' Media:Website: https://www.eyesofai.com/Linkedin: https://au.linkedin.com/in/thomas-choi-7a8843241Practice Website: https://mylocaldentists.com.au/Other Mentions and Links:Leonardo DiCaprioMercedesChatGPTGoogle Ad WordsYellow PagesCSIRO - Commonwealth Scientific and Industrial Research OrganizationCone Beam CTKhoa and Sen - Eyes of AI FoundersPearl AIOverjet AIElon MuskHost: Michael AriasWebsite: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/Join this podcast's Facebook Group: The Dental Marketer SocietyMy Key Takeaways:You cannot be a hero for everyone! Be sure to hone in on the type of patient you would like to serve and market to them.If you aren't located in a high foot traffic area you will need to supplement with more marketing.Your team is your most important asset! Treat them well and make sure they have systems to follow.You can have roles that are meant to be more permanent and positions that are more temporary. Some team members might not stick around forever and that is okay!Don't fall into the trap of "I have no weaknesses." Try to reflect of where you don't excel, and hire another professional to help.Always track where your new patients are coming from. Having a Customer Relationship Management(CRM) software will help keep good records here.Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: Alright, it's time to talk with our featured guest, Dr. Thomas Choi. Thomas, how's it Thomas: going? Not too bad, Michael. Thanks. How are you Michael: doing? Pretty good. Where in Australia are you located? Thomas: We're in Sydney sunny Sydney. On the other side of the world too, you guys, but just to sunny as LA Michael: hopefully.Okay, man, that's nice. That's nice. Awesome. Thank you for, I dunno what time it is over there, but thank you for being up early. Thomas: Oh 9:00 AM So just about I rescheduled some of my patients, pushed them back a little bit, and uh, normal workday for me. Michael: Nice. Awesome man. Awesome. So real quick, could you briefly introduce your dental practice and the demographic you primarily Thomas: serve?Yeah, absolutely. So, um, the group of practices that I, operate and own is called my local dentists. We operate five dental clinics here in Sydney. We are generally Just general clinics. So we your community practice, we are located in small community areas, and so we serve your newborns, your one year old, your two year old, your kids as they go through school.And then we also make dentures for grandparents. Mm-hmm. So yeah, your basic general practice for, for your general dentist. Michael: Nice. Okay. So then what has been your experience with different marketing companies and which strategies have proved to be the most effective for Thomas: you? I own five. And so we've dealt with all a whole range of different marketing options.So that goes, I'm sure your listeners have gone through all these things as well. That goes from your s e o, from your Google AdWords, from your full service branding and marketing companies. For me, I've found there's no silver bullet, so quite early on. In my little startup phase someone gave me some pretty good advice.They said, you cannot be the hero to everybody. So when I speak to younger dentists starting up clinics, I find they get really upset if even one person turns away or one person wasn't happy. They want to, they seem to want to sort of capture the whole entire. Little area there. They want everybody that, that, that doesn't work.The dentist you are looking for for is not the dentist I'm looking for. He's probably not the dentist di Leonardo DiCaprio is looking for. We're all looking for different type of dentists. So I do find in marketing finding that sort of fits your lane and your. What you are trying to do is probably the most helpful thing to do.But I mean, I'm happy to go around, into detail, into each of those different types of marketing, if you'd like. Yeah, no. Including the, Michael: if we get into it, when you first started your practice, your startup, your first one, number one, right? Like what were you leaning heavily on? Where you were like, this is what I'm, I'm, I'm gonna keep doing Thomas: right now.So my, my first one is actually in the same suburb that I grew up in. So I had like strong community ties. My, my local primary school was literally, I, I serve like half of that primary school now. and I went to that primary school, so that's where I started. And I think in terms of marketing I was leaning really heavily on that community engagement.And so, My first place isn't perhaps in such a high traffic area, and so it was a lot more of me making connections with the community and that personal relationship, but also because it's not in such a high. Foot traffic area. We did spend perhaps a high percentage of our income on marketing when we first started.If you go to some of my other clinics, they're in small community shopping centers, but they're quite busy. So these shopping centers aren't like, I think in America, they, you have your malls, which is like your big shopping centers, and then you've got your little small community ones where you'd probably go three times a week to do your local grocery shopping, go to your pharmacy, and whatever.It's so, A lot of my other ones are in those type of shopping centers. And you'll find with those ones, marketing isn't as important. The shopping center does the marketing for you. People walk past. And so in terms of percentage you spend is, is slightly different. And so your marketing strategy does need to change depending on your clinic, where you're located and what you're leaning on.Like you said. So before, when I first started, I was leaning on. Me, myself, my story of, Hey, I grew up here and, and now I'm back in the area I'm giving back to the community. That's what I lay it, relied on. And as I'm going bigger I'm relying more on this. This is our brand and this is what we do.Michael: Gotcha. And so all your five practices are, how Thomas: far apart are they? Yeah, so they're all in Sydney. driving the furthest one. So if you go from my furthest one to the other furthest one you could probably go 30, 40 minutes from one to the other. Mm-hmm.So they're all within about a 30 minute drive of each other within Sydney. Gotcha. Has that Michael: always been the goal, Thomas, or was it more like, I just wanna get this first startup done and that's it, I wanna have my own thing here and then it, it grew Or how did it happen? Thomas: I, it was not, it was unintentional.Completely unintentional. So I start, I had this dream of being like this little dentist in a solo practice, which most dentist are. Um, And I was like, oh, in my little area where I grew up, this is nice. And I started that one and I get it started getting really busy. My second shop, it was, I actually um, was walking my dog and I was walking my dog to my local shopping center to pick up dinner for my, for my family.And I walked my dog there and also just an empty shop. And I went, Hey, this is kind, this kind of work. And then that one worked out and that went really well. And then The third one came along and, and, and someone approached me for that one. And then since then people have just been approaching me actually.So I actually had another shopping center approach me about two weeks ago and I had to turn them down just 'cause we're not in that cycle yet. But I think you find as you do well people open up opportunities for you as long as you're genuine, as long as you try hard and do your best opportunities to come.Yeah. Michael: Okay man. So then goals to have, like are you looking down the future where it's like there's gonna be 10 eventually? Thomas: At the moment I've taken a kind of break on growing my dental businesses as a dentist. So, that's all on cruise control at the moment. We, we are doing a few sort of infrastructure upgrades in my practices and making sure we do have the most UpToDate equipment.I do think that is really important patients, depending on what lane of patients you choose. So even for a small community clinics, no one wants to go to a dental clinic. That's not. Nice. That's not clean, that doesn't look modern and up to date you don't want to go see Spittoons that look like they're from the fifties.But that's that. So I'm actually my, at the moment I'm actually involved in a startup around ai. And so that's where I'm spending a lot of my time around dental AI at the moment. So we'll see how we go in terms of my dental practices, but the AI space is where it's dentistry and the whole world is, is really interesting.Michael: Yeah. Nice. Yeah. We'll, we'll dive into that right now. But you mentioned something right now, you said lane of patience. Mm-hmm. when you started out, you said, I'm gonna get this specific demographic, or were you kind of like, I just want Thomas: anybody right now? No, so I think that that choosing your lane and how I said at the start, you can't get every patient that's come from 10 years of experience and speaking to dentists and, and new dentists and, and coaching them and things.So, When I started out, I was like everyone else. I was upset if a single patient was unhappy with anything. I was like, ah, no. I want everybody, everyone should be loving me. Why? Why don't they like what I'm offering? But you will find, your patient that wants to go to a high-end clinic that wants pure, beautiful, top-notch work.They don't want your cheaper general clinic. Even if it's the same work, some people want to pay extra to seem like they're paying extra even for an extra hot towel or something while they're doing their treatment. Some people like that and some people, they don't want that whole snazzy thing. They, they go in and they, these are waste of my money.I don't want that and I don't want my normal community clinic. That's just sort of day to day, and I think if you try to capture both, you lose both. I think the way to do is choose your lane. I am your general clinic. I am the preventative guy. I'm the cosmetic guy. I'm a high-end clinic. I'm an implant clinic.Whatever it is, choose your lane and focus on those people. And as long as you do that, you'll build your brand on. I am that guy, for example, Mercedes. You think Mercedes, you think, Hey, I'm gonna get a good quality car. It's gonna be luxurious, it's gonna be really nice. You don't see Mercedes now coming up with a $10,000 car, try and get this cheaper market, right?Yeah. And all the other Mercedes buyers will be like, Hey, I don't want Mercedes anymore. You guys are cheap. So I think choosing your lane and sticking to your lane and making sure all your branding and marketing sort of adhere to what you've chosen and, and it's all concise and and in line.I think that's the way to go. Definitely. Michael: Nice. Okay. And how much budget do you typically allocate for your marketing activities? Thomas: So I think once again, this does depend on the clinic, right? Mm-hmm. So, I do find when I speak to a lot of different marketing agencies and just companies in general, being customizable for, for the person is really important.And so My clinic, as I was saying, that's not in such a high traffic traffic area as a percentage of revenue. I might spend a little bit more compared to something that's in the shopping center where I don't need to do any additional marketing. 'cause I have hundreds of people literally walking outside the front of my practice every day.But then that's obviously the counterbalance. But I pay more rent in the shopping center and in low traffic areas, I pay less rent. it does differ. I found when I opened up my very first clinic, especially to know, like no one knows, knows about me, and there's no one walking past. You do spend a lot, you can spend up to like 20% of revenue at this time.Whereas in a shopping center, you might get a massive influx of patients and only spend. 5% of of revenue on, on marketing. 'cause you're not having to do all this additional stuff. You're literally just using your practice shop front as your big marketing tool. So yeah, somewhere between there. And also obviously depends on your phase of your business.So at the moment, like I said, I'm on a little bit of a cruise control, so I am just spending enough to keep my associates happy and booked. But if you were going to grow, you'd probably spend more, you know, 10, 20% if you're going to grow. And if you're just trying to stay stable, I aim for five to 10% usually.Michael: Gotcha. Okay. And then how many new patients are you currently getting? Like a month? Across all Thomas: five clinics? Michael: Yeah. Or if you just wanna mention like your first, first one. Thomas: Oh, my first one. I'm, I'm actually not accepting any new patients myself at, at that clinic. I'm, I'm too busy. But my associates are, and so depending on each sort of thing, you'd, you'd still be getting 30, any between 30 to 40 patients.A, a month. Michael: Gotcha. Okay. I think the, sometimes the, the struggle is we, when we're starting out, right, we have that. Certain amount of capital that we have to allocate to marketing. And then we're like, I don't want to spend on something that's not gonna work or spend too much.For example, a marketing agency can approach you and say, Hey, let's, let's make this happen. Let's do this. Thomas: And half of the mistakes, half of the mistakes don't listen to all of them. Michael: Exactly. So can you share with us, like, have you ever faced a situation where the promised results were not achieved with the expected Thomas: timeframe?Absolutely. So when I think of marketing, let's stick with digital marketing first. Mm-hmm. 'cause I think that's where most people spend their time on marketing. So when I think of digital marketing, there's sort of three lanes that I've gone down in the past. I've gone down straight ss, e o work now straight ss, e o work.I think everyone needs to do. Having said that, with chat, G P T, I don't know what Google and Google rankings are gonna be in five to 10 years, but at the moment, s e o is where it's at. So, s e o is really important, I think. SS e o, it costs a lot to do it right? Because what you're doing is you're paying someone to update your website weekly, twice a week with, with new content and making it relevant to those certain areas.But the advantage of that is your underlying digital asset of your website becomes more and more valuable. And so I'll give you an example. If you do ss e o work properly, let's say you choose a suburb Let's say Venice Beach. I don't know LA at all, but I know that's an area of, yeah, so let's say we choose Venice Beach and you go, I wanna do s e o on and as a dental clinic in Venice Beach.Now if you do it properly, it shouldn't just be Dentist Venice Beach and you come higher up on Google searches. It should be anyone in this area types in wisdom tooth pain. You should then have an article on your website with Wisdom Tooth Pain that they can read, and they're like, oh, your website is now my source of dental information.And that creates trust. And so if someone goes dental, crown, root canal, whatever it is, and they're in that area, your ideally, your website should pick up first. And that's ss e o. That takes a lot of time and a lot of money and, and you might not see results for five to six months, but the underlying asset is, is invaluable.Whereas if you go down like the Google AdWord side, you are paying thousands every month. There is no buildup of an underlying asset, but you are getting a click every time you pay. So I think with my strategy, when I first started, there was a lot of AdWords to pump up my initial book with underlying SS e o and then as your s e o builds, you can do less and less AdWords, I find.Okay. I do find though, with full service branding and marketing agencies, we dentists. We can't brand and market and keep track unless you are a particular dentist. Like I maybe one of my whole graduating class of a hundred, maybe two, that would sit there and actually go through all this stuff. Most dentists just wanna be a dentist.Mm-hmm. And so I think if you're a dentist and you start trying to do C r m work, s e o, work yourself, it detracts from your own work. So I do think unless you're really good at it, you should pay someone to do it. And then track it. So if you're using full branded agencies, they should have a C R M network laid out for you which tells you which calls are coming in, where they're coming in from.Was it from a lead from the branding agency? Was it just a natural lead? And AdWords, you can see the clicks and the conversion rates. You should. Definitely track all those things. And ss e o you can obviously track just with your ranking and, and different words you're searching, but my suggestion to normal dentists mm-hmm.As a general rule is get an agency to monitor and track it for you, and you just look at the end results and see if you're happy with them. Michael: Ah, okay. Have there been any ones where you're like, oh my gosh, there's no results. Like, I'm not, I'm not seeing anything. And how do you handle that? Thomas: Yeah, so I had, I'll give you an example about pre pandemic, just before pandemic.I had an agency, I used them for a year and their whole gig was, we will provide you high-end work. So they make landing pages per high-end work that you wanna do. And their, their business model was mainly AdWords. So let's say implants and orthodontics. You, your listeners will know mm-hmm that you get a lot of money from implants and orthodontics and so perhaps is willing to spend a little bit more.So the idea went anyone in Sydney bed search implants, this landing page should be paid for. So you come up the top, you click on that so that you know this lead is coming through that landing page. 'cause this landing page has a separate, input stream. And that landing page is dedicated just for the conversion of your implants or orthodontics.Right? Depending on what that person searched for. And so, if it comes through there, you're getting an implant and that came from that marketing agency. 'cause it that lead came through this particular landing page. by the end of the year.I ended up spending just as much on. AdWords, and that agency as I got in revenue, and so I was doing work. Pretty much for free. 'cause any work I was getting, I was giving back to that agency, and this is why tracking is really important and having mechanisms in place to know where that lead came from.It wasn't a lead from my s e o work that I paid for previously. It was from this particular company and being able to track that. So if I used different branding agencies, I'll have different phone numbers they call through on, so I can track where it's coming from. I'll have different landing pages and websites as well as my receptionist will know.On our C R M systems. Okay, this person came from this lead. And so being able to track it and then getting an R O I is pretty important because you'll find dentists spends thousands on stuff, don't track it, and they don't even realize they're getting nothing out of it. Yeah, Michael: that's true, man. That's true.So tracking it, tracking it is like huge, Thomas: huge, huge. And most dentists don't, this is what I'm saying to you. Most dentists are dentists. They're not business people or necessarily want to sit there and track numbers. And so if you're not gonna do that, Get an external or a software to do it, but if you are gonna do it, then set up properly, un track it.Okay, Michael: nice. And then how equipped is your team in converting calls into actual patients? So. Thomas: Right now pretty poor to be honest. We, we in Australia since COVID had some crazy staff shortage. last year, even earlier this year, there were days where we had to close clinics. Not even, 'cause we didn't have a dentist because I didn't have receptionist and like assistant staff, which is crazy to not open a business 'cause you don't have a receptionist, right?Mm-hmm. But that, that's where we were, a little bit better now. But I think once again, as long as it aligns with your practice. So if you, in terms of training them, I think a C R m, sort of portal or, or system is really good for tracking. Because if you don't, you don't end up with a nice aggregated information you can read.So I've had clinics, I've known clinics where. You know when you sign your new patient form, it says, how did you hear about us? Mm-hmm. Mm-hmm. I was really strong on making sure my receptionist made that person fill that thing out and then actually record it, because then that feeds back on our backend on, Hey, okay, we're getting patients through Google AdWords.We're not getting anything. There's this thing called Yellow Pages in Australia. We're not getting anything from Yellow Pages, let's stop spending money on Yellow Pages, that type of thing. So training is important. You'll find especially if you use branding agencies, they'll train your staff for you on their c r m on and, and how to convert patients.But that comes down to also having good staff and long-term staff. Mm-hmm. My, in my first clinic where, where I'm turning away patients for myself, They, my receptionist knows the patients almost better than I do. And so there is that long-term sort of consistency for patients is also important and also important for training.Otherwise, you'll find new staff come in, you have to train them on the C r M system on how to convert patients on all that thing or those type of things. And you'll find you spend more time on training and more money on training than actually getting conversions of sales. So, Consistent staff, well trained staff.And your receptionist is probably the most important person in your practice. Michael: Yeah. How, how often is like turnover would you say, in the front office for you? Thomas: So I have two sort of categories of, of support staff. So I'm not talking dentists, they're my support staff. I have my support staff that are my people that are gonna be there for years and they're my employees.And then I have a list of sort of casuals, which are like fill in jobs, like only a few shifts a week. And they tend to be more uni students. So the uni students and the sort of casual in and out type of workers, they change over regularly. my long-term staff, they, they stick around long-term years.That I don't think I've had anyone leave for any reason other than like their, like something's happened in their life, they're leaving mm-hmm. The city or moving, moving states or whatever it is because, staff is the most important. Asset of, of, of a company. So even big mining companies, you look at their, their, their bills sheet, their HR staff is their biggest expense.Yeah. And given that even in us, even in a dental practice, staff is our biggest expense, but they're also the most important expense. And also we'll, Change how your companies run from day dot and, and it makes a massive difference. You'll have two receptionists. One receptionist will show you literally 50% more than the other one will, will book in 50% more patients than the other one just 'cause they care. they'll be nice on the phone. They won't try to shoot people off the phone. They'll, they'll try to find solutions for their patients and mm-hmm. I say to my, I say to my, everybody, I have one hiring policy. Be a nice person. That's it. If you're a nice person, I can train you to do other things.If you're not a nice person, it doesn't work out. Everyone can read it. Michael: Yeah. Okay. Yeah. That's nice. Yeah. The humility that the person has to have when it comes to those two support staff and then the UNI students do, do you ever think like maybe the UNI students could become part of the support staff or Thomas: Yeah, yeah, yeah, yeah.Yeah. But for, as a general rule, those casual staff, so the my casual support staff that all. Have one or two shifts a week or have like feeling when someone's sick or something like that. They generally come on with that role because this isn't their primary thing in life. Mm-hmm. They might be a uni student, they might be a mom just wanting part-time work and, but this is not their focus, But at any point yeah, if they're suitable and they want to, there's always opportunities for them to then move on to more of a permanent position in my little organization. Michael: Nice man. Okay, so you talked to us about that. Everything right now is on cruise control because you're working on something with ai.What's that all Thomas: about? Okay, so, I'm the Chief Operating officer of a company called IS ai. And what we do is we've partnered with the Commonwealth Industry Science Research Organization, so C S I R O. Mm-hmm. It's Australia's government. Sort of science agency or research agency. And we've collaborated to come up with the world's first and most granular segmentation on cone BM c t as well as sort of pathology detection on, on all the dental x-rays.So your bite wings, your peri apical, your op Gs, and your lat surfaces. So, going into marketing, 'cause I know this is a marketing podcast. The, the reason I think this is really helpful for marketing is, as I was saying, people wanna go to clinics because they want to know you are up to date. What you are providing is good healthcare.Mm-hmm. And AI will only improve healthcare going forward. That's the whole reason it's going to be implemented. If it wasn't going to improve healthcare, it's just something, a cool fancy toy, no one will use it. So what we do in our company, so other than for the diagnostics, Our flagship is the segmentation of a cone beam ct.So a cone beam CT is a three d X-ray people use for the major dental work. Mm. And we are able to segment that into 130 different anatomical structures. And then using that, you can use that to plan your treatment. So I'm assuming most of your listeners are dentists? Mm-hmm. And so as a dentist, you'll know when you perhaps do an implant or a molar root canal, you'll take a cone beam ct and you'll know that to.You take that c x-ray to plan treatments and if you're taking that x-ray to plan treatments, if you're able to segment that x-ray, you are able to first remove any noise you don't wanna see. You are able to get automatic measurements, and you're able to get a clear three D model of what you're working on rather than working off two D slices, which is what we're doing.And so inevitably, AI and segmentation of cone beams and detection of pathology across all x-rays. Is going to save the dentist time, it's going to improve treatments and lead to better health outcomes, which is what we're aiming to do, and that's what everything is about. The last part about it, and I'm really big on patient education, I think a better educated patient is more on board with treatment and that can only lead to good things.Mm-hmm. It can lead to less stress for the dentist and better treatment health outcomes. And if you have ever seen a cone bean ct, and if you are not a dentist, you'll look at that and go, no idea what I'm looking at. it's gonna go right over my head. I'm just gonna nod as the dentist tries to explain things to me, what we do is we make three D models of that cone bean ct and so you're able to transfer that information to the patient much clearer in a way that makes much more sense to the patient.Not only are you going to get more conversions for your treatment, but you are also going to get more trust from the patient. But ultimately, and this is my biggest thing, you will get better patient health outcomes. You'll make less mistakes, and your treatments will be better, and that's what it's all about.Nice. Michael: Okay, so then how or why did this come out? The AI. You developing this? I guess like, the AI's been there, right? So you're just like, we gotta do something about this scenario because what was happening when this was Thomas: coming out? Okay. So I'll tell you the little inception story of this company.Yeah. It's kind of a pretty cool story. So this company started with two brothers, BA and Zen. Zen. I actually went to dental school with Zen, which is why, how I got involved in this company. Then is a dentist and Qua, who is our c e o, went to his brother Sen as the dentist Sen took his bite wings and he noticed an impacted lower right third molar that was causing caries on the lower right second molar.And the carriers was really extensive and near the pulp Sen said to his brother, Hey mate, you need to take that wisdom tooth out, do a filling, potentially a root canal. Qua turned around and went, mate, you're my brother. I don't believe you. I don't feel any pain. Nothing is wrong. Went away. Then even showed him the x-ray and Qua was like, I don't, I don't know what you're talking about, man.Everything was good. I think about two months later he had some crazy toothache. Had to go in and had to get both those teeth, emergency extraction on both of those teeth. That was the inception story, and this is why this links back to that whole patient education thing. I think in this world now going forward, people are taking more and more control of their own information.I can almost guarantee all of your listeners, I mean most of 'em are dentists, but when they go to a doctor or a dentist, they don't actually get the x-rays themselves. In Australia, I. The X-rays are actually the property of the person that took them. It doesn't actually even belong to the patient, right?Mm-hmm. Because it's our responsibility to keep it for X amount of years and store it and whatnot. We can't lose it 'cause it's patient health records. This is how this company started because we saw a problem there or the, the, the founder saw a problem there if I can't even believe my own brother.And that communication between. The dentist and the patient is that poor on a two d x-ray. On a three d X-ray. People are just nodding their heads. The other thing we've found going through this and all the non dentists in my organization are, are a bit scared of dentists now mm-hmm. Is we've found a lot of dentists are just are skipping things and, and to save time on a cone beam ct, they're ignoring the rest of the cone beam ct.If you take it for an implant down your bottom right, you're not looking at the top left for pathologies, which is to me, shocking. it's uncomfortable. Mm-hmm. So, that with the ai, you'll, you will be able to pick up on everything. And so even though it started as a patient communication inception idea, the use cases of it apply to both the patient, the dentist, the clinic, everyone, everyone will benefit from it.Gotcha. Michael: And so this is available now or not yet? Thomas: our business model is not necessarily to go straight to the end user. to the, to the dentists themselves. We're in discussions with a lot of OEMs and a lot of companies everyone we've spoken to once they've seen our product believes this is going to be the new standard of cone beam ct.Mm-hmm. And, and two d x-rays, but cone beam cts in particular, because you can't have this level of segmentation and then go back to the two D version, it's, it's like, my Jared, who I work with always says to me, he goes, it's like looking at an old U B D map that you're flipping through. And then getting Google Maps and it telling you exactly what to do.Um mm-hmm. You, you can't go back. And so for that, we believe it will be mass adopted and yeah, we're speaking to a lot of companies then to implement it into existing softwares. Gotcha. Michael: So you, the idea is not like to the user, like, Hey guys, it's available for this much, everybody get it? It's, it's more like, how can people get their hands on it then?Thomas: Utilize one of the companies that we'll be partnering with pretty much. Okay. We'll be partnering with companies around the world and all your dental users will have heard of it. I heard of these companies and so if you want to use the product, you'll have to use the company that we partner with.Michael: Gotcha. Okay. Okay. Interesting man. Yeah, because we've heard of AI and like diagnosing, right. Pearl Overjet, other companies like that. So they're, they're doing. Pretty cool stuff on that end, but this is a little bit different, right? Thomas: So we do what they do as well. So they do diagnosis of two d x-rays of pathologies, right?And so that is a, a bite wing, a pa, an O P G. Hey, there is this problem here. pretty straightforward. But if you look at three D x-rays, people don't take cone beam cts to find pathology. Sometimes they do, they, they'll take an ogen go, oh, that's a little bit funny. Let's take another x-ray to mm-hmm.To confirm what that is. But as the, the majority of C B C T cases are taken to perform a treatment, to do an implant, to do a root canal, to do a surgical extraction of a third molar. And so the initial inception of the, the segmentations on a cone b. Is to make the use case of that cone beam easier already.So if you are taking it for an implant, We provide you information on that treatment that will make that treatment easier. So we will provide you segmentations for all the surrounding key critical structures, the i n the sinus. We'll provide you measurements, so the crystal bone to the ion. How much bone do you have to play with your lingual and buccal measurements that that's automatic with the click of a button that you can see on a three D model.That is different from we're gonna scan the whole extra and just point out things that might be slightly wrong, which we do anyway. And like I said, the two D is one thing. I'm much more passionate about the three D. if there's a bite wing and I miss it, and I'm not saying that AI doesn't diagnose better if my AI definitely diagnoses better than me, right?Mm-hmm. I do miss things, but if I'm missing on that two d x-ray, it is me making a mistake. It is me not seeing something I should have seen. But on the three D, this is why I'm much more passionate about three D. People don't even look for it on a three d on a cone beam ct, which is shocking. So that's not even a mistake.People aren't even doing it. Mm-hmm. take it to do the implant and they'll review just the implant site and the stuff they need for the implant and ignore the rest of the image. A lot of people, not everyone, mm-hmm. The good dentist look at over all, but, but a lot of people do. And so that's why the pathology detection on three D and scanning through, that's where my passion lies more.But diagnosis on all x-rays is all helpful for ai. Michael: Yeah. Okay. Are you utilizing it right now in your practice? I Thomas: utilizing it right now, no, no, no, no, because it's not into, so I utilize it to demonstrate things, but it's not at, at a commercial level at the moment, so, no. Michael: Oh, okay. Okay. Interesting. So this is, this is coming out pretty Thomas: soon then, huh?Yeah, yeah, yeah. whether it's us or anybody else, this will be the standard tech in the next three to five years. It's inevitable. Like I said I assume it's not only going to be us, but it, Once you've seen it, you can't go back. It is physically impossible. It's just chalk and cheese.It's it's color TV versus black and white tv. Yeah, sound is black and white. TV versus color tv. We sound, that's literally what it is. Michael: No, man. We're excited for that, Thomas. We're excited for that. So from the process of, I guess you doing your startup. Right to now at the point where you're at with this startup, right.Where it's not a, like a building, right. It's not a practice, it's a ai. Mm-hmm. What are some of the biggest struggles you've encountered throughout this time? Thomas: Time? For me personally, it's time. Mm-hmm. So I know no one really caress about my life, but time is actually the biggest thing for me. You've been talking business struggles.It's once again time for me. Not even just time, it's the mental ability to focus on running dental practices and this AI startup, which is why my dental practices have pretty much taken a backseat. I do not know how Elon Musk does it. I do not know how you have the mental capacity to really run multiple companies and be on top of it all.It's really hard. But other than that, obviously the challenges are really different between the two. And I think the common challenge though, as I was saying before, is people. Mm-hmm. I think everything comes down to people. If you have good staff in your dental practice, you don't have to worry. So I've run this enough that I can be on cruise control in my dental practices, and I can trust the staff that I have will run it really well as it's going and approach me if there's an issue that they haven't dealt with and they dunno what to do.And so I'm pretty comfortable with that. And so even with eyes of ai, I, we have such an amazing team that it makes it really easy to work. And so my one tip to anybody doing any sort of entrepreneurial or any business work people is what makes it, you have someone good next to you, the amount of stress you receive will be half of someone that's just not good next to you.Yeah. So yeah, staffing. Staffing and time is, is definitely the biggest thing. And surround yourself with people that. Have the same vision as you. Drive in the same direction as you and really lift each other up and support each other. I always liken it to a rowing boat. Right. It is the job of the person on the rowing boat that's beating that drum to make sure that everybody's rowing in the same direction and rowing to the beat of that drum, right?That is like any organization, the boat will go better if everyone rose in the same direction and rose at the same time. What you don't want to do is get staff around you that don't understand the big picture and don't strive towards that common goal, whether it is. Providing patients is really good healthcare, and that will build up your dental practices or doing the world's best AI that's gonna take over the world.With ai, you need the team to understand what they're doing, what their roles are, and support each other in that team. So people is the most important. Yeah. Michael: Do you ever find yourself Thomas like, man, I need, I need somebody to handle this takeover and do this, and you give them the The problem or the Yeah, the problem, the work.But then you kind of think about it and you're like, maybe a system could have taken care of that instead of this person. Yeah, Thomas: both. You need both. with staff even though they're good staff, you need a system or a framework for them to work in. Mm-hmm. You can't, no matter how good people are, if you just let five people to do their thing.They're not gonna come at the same point. So you've gotta give everyone a system or a framework. And with technology like AI coming through, yeah, people are, people's job descriptions are gonna change. What they had to do is going to change. It's unfortunately inevitable. You know, Back in the day, I'm sure law firms had a hundred people researching things, feature their cases, and now it's a Google search and it's only a hundred people hour job.any new technology you should be skeptical of but would be willing to embrace that goes with ai, that goes with any systems that you have digital, X-rays, p m s systems, whatever it might be. Systems generally make things more efficient and less mistakes are made. Mm-hmm. that's one of the biggest things about ai, right?That as I was saying earlier on a two d X-ray, if I don't pick up on something that's a mistake, It's not, I didn't know it's a mistake. And so systems and AI and things like that, they don't make mistakes as much. systems are good. But even if you don't have a system in place, even if you've got people, you should have a framework for those people to work around.Yeah. Michael: I get you, man. I mean, remember when Chat G P T came out, I was like, what is this stuff? I didn't even care. Now. Can't get Thomas: off. It's the best. Yeah. AI's amazing. I'm kind of scared to see where it's gonna be in five years. I'm legitimately worried and scared. Michael: It's gonna be, it's gonna be good. It's gonna be exciting.I dunno. We'll see. We'll see. But it is interesting. So one of the last questions I wanted ask you Thomas, is we have a lot of young practice owners, listeners, dentists, right. In our also young, in the sense of like year one to year five, maybe they're in their practice ownership process. What Thomas: advice can you give us?I think first starting out, be honest with yourself. I think knowing where your shortfalls are. So, like I was saying, don't pretend to be a marketer if you're not, don't pretend to be someone that is gonna sit there with spreadsheets if you're not. I recently have come to love spreadsheets.Mm-hmm. But in my previous life before this startup, I didn't particularly like spreadsheets and so to. If, you know you need spreadsheets to track things, but you are not a spreadsheet person, and I would say most dentists are not spreadsheet people, then you should be able to recognize that shortfall and pay a professional to do it.I find people don't recognize other people's skillsets enough and aren't willing to pay for that skillset enough. That'd be the first thing. The second thing I would say is choose Elaine. I say this to everybody. You are not everyone's hero. You'll be one type of person, hero. And so choose what type of person that is.If you're starting a practice and drive your business for that target market and nothing else. Ignore everyone else. alcohol companies. They know who their target market is. They don't target kids 'cause they know they're not gonna buy it. They don't get upset when kids don't wanna buy the alcohol.So they target their audience, do the same thing. And the third thing is be genuine and nice. it goes for both patients and your staff. I find so many entrepreneurs are so up themselves that they think they can manipulate people into positioning themselves and doing what they want.Now, that might work with a one-off interaction 'cause they, the person doesn't know you. But if you are gonna work with someone for five years, if you're gonna have a returning patient for five years, that. Ulterior motive of, I am here because of money. I'm here because of what it, it, it doesn't last.Everyone sees right through it. If you want good staff to stick with you, treat them well, put yourself in their shoes. Every once in a while think, Hey, I'm only earning this amount of money. My dentist, my boss is earning this amount of money. He makes me do all this stuff. He doesn't even say thank you.Doesn't gimme a bonus, doesn't gimme anything. If you were that person, you'd be like, Hey, what? This is not fair. Like this is not a, mm-hmm. Even distribution of what's happening here. Be nice to your staff. Be genuine. Be nice to your patients and that, that's probably the biggest one. Be nice and fair to everyone around you.People will come back and people will continue wanting to work with you if you are overly fair and overly nice to people. I think that's the best part. Michael: Awesome. We appreciate that, Thomas. And if anyone has any questions or concerns or they just want to talk to you more, where can Thomas: they find you? Eyes of AI is probably the easiest website, international website.You can either contact the support page of Eyes of AI and ask for me specifically otherwise I'm on LinkedIn, or they can reach out to you and you. I'm more than happy for you to give out my personal email to anyone. I'm happy to speak to everyone. I'm a friendly person. Michael: Always be nice. Yeah.Awesome guys. So that's gonna be in the show notes below, so definitely reach out to Thomas and Thomas. Thank you for being with us. It's been a pleasure and we'll hear from you soon.
On today's program: Tony Perkins, President of Family Research Council, and Jody Hice, FRC's Senior Vice President, discuss the latest news, including the looming budget fight when Congress returns after Labor Day. Edward Graham, Chief Operating
This episode - recorded live - features three members of the senior team behind data-driven clothing rental business Armoire.Talking to Laura Butler, CTO, Sanober Mukadam, Chief Operating & Merchandising Officer, and Shefali McDermott, Head of Operations, Ben explores the infrastructure, the economics, and the technology that keep a complex business model running.
This episode of VHHA's Patients Come First podcast features an interview with Amber Egyud, the Chief Operating and Chief Nursing Officer at Chesapeake Regional Healthcare, about her nursing career, her leadership responsibilities, efforts to support staff wellness, human trafficking awareness, and more. Send questions, comments, feedback, or guest suggestions to pcfpodcast@vhha.com or contact us on Twitter or Instagram using the #PatientsComeFirst hashtag.
This episode features an interview with Peyton Howell discussing the evolution of patient access over the past three decades, the creation of the hub industry, and the continuing challenges faced by pharma companies and service providers in supporting patient access to medications. Peyton Howell, Chief Operating and Growth Officer, Parexel Parexel Lash Group Genentech Biologics How Automation Is Transforming Healthcare Jobs Do you have a prescription for better access? Share your ideas and show topics with us at comments@prescriptionforbetteraccess.com Follow us on social media! We’re on YouTube, LinkedIn and @RX4BetterAccess (X)
Inspiration for Entrepreneurs John's Crazy Socks Mark X. Cronin is the co-founder, along with his son John, of John's Crazy Socks, a social enterprise with a mission to spread happiness. His leadership has demonstrated that pursuing social goals – demonstrating what people with differing abilities can achieve and giving back – makes for good business. Mark advocates for the rights of differently abled people. His advocacy work has seen Mark testify before Congress twice, speak at the UN and make numerous trips to Capitol Hill. Mark is a sought-after speaker having spoken at events across the U.S., Canada and Mexico. Mark is part of the U.S. State Department's Speakers' Bureau and the CEO Commission for Disability Employment. Mark served as the Chief Operating officer of multiple health care management and technology firms, founded a software company, organized political campaigns and worked as a Congressional aide. Mark began his career as a schoolteacher and has taught in graduate schools as well. Mark has an undergraduate degree from Holy Cross and a Masters of Public Policy from the Kennedy School at Harvard University. He has been named an EY Entrepreneur of the Year and is a Board member for the Long Island Chapter of the Entrepreneurs Organization. Send Audience To: https://johnscrazysocks.com/
Visit: www.johnscrazysocks.com Mark X. Cronin is the co-founder, along with his son John, of John's Crazy Socks, a social enterprise with a mission to spread happiness. His leadership has demonstrated that pursuing social goals – demonstrating what people with differing abilities can achieve and giving back – makes for good business. Mark advocates for the rights of differently abled people. His advocacy work has seen Mark testify before Congress twice, speak at the UN and make numerous trips to Capitol Hill. Mark is a sought-after speaker having spoken at events across the U.S., Canada and Mexico. Mark is part of the U.S. State Department's Speakers' Bureau and the CEO Commission for Disability Employment. Mark served as the Chief Operating officer of multiple health care management and technology firms, founded a software company, organized political campaigns and worked as a Congressional aide. Mark began his career as a schoolteacher and has taught in graduate schools as well. Mark has an undergraduate degree from Holy Cross and a Masters of Public Policy from the Kennedy School at Harvard University. He has been named an EY Entrepreneur of the Year and is a Board member for the Long Island Chapter of the Entrepreneurs Organization.
The Background on Crystal TowneWhat is an EA and how do they benefit you?Money Mindset and Money Blocks that you can overcomeWhat are the goals for your children?Do You Have a Money Mantra?A Woman of Many TalentsGrowth of the YTC TeamEntertaining and Informative REELsRapid Fire Questions for the Content Queen Favorite Quote: "The sky is the limit. We can just keep going and growing!" - Crystal Towne Do you have a burning question that you'd love to hear answered on a future show?Please email it to: podcast@yourtaxcoach.biz Connect with all the baddies of Your Tax Coach:InstagramSign Up For Our NewsletterLife Changing Money PodcastGet Tax Help! How To Get Involved:Life-Changing Money is a podcast all about money. We share stories of how money has impacted and radically changed the lives of others, and how it can do the same for you. Your host, Barbara Schreihans (pronounced ShREE-hands) is the founder and CEO of Your Tax Coach, and the Creator of the Write Off Your Life Course. She is a kickass tax strategist, business coach, and all-around master when it comes to wealth and finances. Barbara aids business owners and high net-worth individuals in saving tens of millions of dollars in taxes while also growing their profits.When she's not leading her team, coaching clients, or dreaming up new goals for her company, you can find her drinking coffee, hanging out with her family, and traveling the world.Grab a cup of coffee and become inspired as we hear from those who have overcome and are overcoming their self-limiting beliefs and money mindsets!
Catch Jen Nelson, as she walks us through the big picture of the MEDC and how it works with economic ecosystem of Michigan. Listen to Jen Nelson with the Michigan Economic Development Corporation and host Ed Clemente as they discuss the myriad of initiatives available to help drive Michigan as a leading global economic powerhouse. As Chief Operating Officer, Jen Nelson leads MEDC's organizational operations, including development and implementation of MEDC's strategic plan as well as MEDC's continuous improvement and organizational performance initiatives. In addition to leading MEDC's strategic plan initiatives, Jen spearheads organizational strategy and execution as well as key outreach initiatives, working directly with the MEDC Executive Committee, the Michigan Strategic Fund Board, the Collaborative Development Council, the Michigan Economic Development Foundation, Business Leaders for Michigan and other stakeholders statewide.
HOW DID A FATHER AND HIS SON WITH DOWN SYNDROME CREATE A $10 MILLION BUSINESS? On this episode we are joined by Mark and John Cronin. On this episode we discuss: How a father and a son, who has Down syndrome, built a $10 million business Creating meaningful employment opportunities for individuals with differing abilities Living a full life For places to listen, places to connect on social media, to be a guest, collaborate with or sponsor DTE visit: https://linktr.ee/DisruptTheEveryday John's Crazy Socks website: https://johnscrazysocks.com About Mark & John Mark X. Cronin is the co-founder, along with his son John, of John's Crazy Socks, a social enterprise with a mission to spread happiness. His leadership has demonstrated that pursuing social goals – demonstrating what people with differing abilities can achieve and giving back – makes for good business. Mark advocates for the rights of differently abled people. His advocacy work has seen Mark testify before Congress twice, speak at the UN and make numerous trips to Capitol Hill. Mark is a sought-after speaker having spoken at events across the U.S., Canada and Mexico. Mark is part of the U.S. State Department's Speakers' Bureau and the CEO Commission for Disability Employment. Mark served as the Chief Operating officer of multiple health care management and technology firms, founded a software company, organized political campaigns and worked as a Congressional aide. Mark began his career as a schoolteacher and has taught in graduate schools as well. Mark has an undergraduate degree from Holy Cross and a Masters of Public Policy from the Kennedy School at Harvard University. He has been named an EY Entrepreneur of the Year and is a Board member for the Long Island Chapter of the Entrepreneurs Organization.
Tara has a set of moxie skills and traits that she packs up and takes with her in whatever professional or volunteer position she finds herself in. She uses her moxie for public benefit and to raise awareness of the history of the Hudson Valley and that we all have a role to play in making our society better.She grew up on Byrdcliff in Woodstock, the first art colony in America, where she experienced a unique childhood surrounded by painters, sculptors, musicians, great craft artisans, and composers. Her first job was selling marzipan at the Turnau Opera House.Much of Tara's professional life has centered on working for New York State, translating its unique history to be relevant to those who live here. In 2021, Tara retired as the Chief Operating and Executive Officer of the New York State Bridge Authority, the Hudson Valley-based public benefit transportation authority. She was the first woman to serve in that capacity. Tara launched the Authority into the new era of all-electronic tolling. She initiated the largest capital project and financing plan in the Authority's 88-year history and significantly increased the use of minority and women-owned enterprises. She created a workplace safety culture change, which drastically reduced workplace injuries. Her additional project initiatives include Skywalk at the Rip Van Winkle Bridge--now a prominent New York tourism destination linking and interpreting the connection of the founders of the Hudson River School.In 2009, she became the executive director of the New York State Quadricentennial, responsible for developing and implementing the statewide strategic plan for the historical commemoration of New York's 400th anniversary. She coordinated all New York State Legacy Projects for the Quadricentennial, such as the Walkway Over the Hudson. As part of the Quadricentennial's signature events, she oversaw River Day, the largest nautical event in Hudson Valley history.Ms. Sullivan currently serves as chair of the Dutchess County Ethics Board, the board of trustees for Historic Bridges of the Hudson Valley, and the Thomas Cole National Historic Site board of directors.This episode of Main Street Moxie is sponsored by Elyse Harney Real Estate and North East Ford. For more information about Tara and our sponsors, visit the Moxie website.
This week's Eye on Travel Podcast with Peter Greenberg covers overcrowded airport lounges, our continuing obsession with airline points, a conversation on sustainability in travel, and the story of a cafe in Dallas that helps young people get back on their feet with Travel Editor Emeritus of The Wall Street Journal Scott McCartney, Sustainability Strategist and Vice Chair of Virtuoso Jessica Hall Upchurch, and Chief Operating & Development Officer of Café Momentum Margaret Windham.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Are you grappling with how to balance consumer personalization demand with consumer privacy expectations? On this episode you'll hear Dea Lawrence, Chief Operating and Marketing Officer for Variety share her guidance for using data ethically and employing trust-building personalization.This conversation was recorded at our annual Connections conference that took place in Chicago in July.
This episode features Scott Nygaard, Chief Operating and Medical Officer at Lee Health. Here, he discusses what the health system of the future 5-10 years looks like, healthcare legislation, the challenges surrounding the influx of population in Florida, and more.
Become a VIP Sponsor of our YOUTUBE Channel Mark X. Cronin is the co-founder, along with his son John, of John's Crazy Socks, a social enterprise with a mission to spread happiness. His leadership has demonstrated that pursuing social goals – demonstrating what people with differing abilities can achieve and giving back – makes for good business. Mark advocates for the rights of differently abled people. His advocacy work has seen Mark testify before Congress twice, speak at the UN and make numerous trips to Capitol Hill. Mark is a sought-after speaker having spoken at events across the U.S., Canada and Mexico. Mark is part of the U.S. State Department's Speakers' Bureau and the CEO Commission for Disability Employment. Mark served as the Chief Operating officer of multiple health care management and technology firms, founded a software company, organized political campaigns and worked as a Congressional aide. Mark began his career as a schoolteacher and has taught in graduate schools as well. Mark has an undergraduate degree from Holy Cross and a Masters of Public Policy from the Kennedy School at Harvard University. He has been named an EY Entrepreneur of the Year and is a Board member for the Long Island Chapter of the Entrepreneurs Organization. #entrepreneur #podcast #motivation Thanks for watching the video John's Crazy Socks Entrepreneur Story | Giving Back & Working with People with Differing Abilities
In this week's episode, John and Cynthia are joined by Quillo's Chief Operating officer Sue Gordon. They discuss the topic of high expectations, its relationship to patience, a positive mindset, and the importance of community support. To learn more about Quillo Connect, visit MyQuillo.com https://myquillo.com/connect/ To learn more about LifeCourse Tools, visit Lifecousetools.com Want to learn about the power of the word "YET"? We recommend reading Incredible Power of Yet
Imagine taking on a new leadership role overseeing the supply chain at a global brand for the first time in your career. Now imagine that your first week in this new role is the same week that North America and the EU shut down in response to the pandemic. With more than a decade of experience leading retail, omnichannel and online businesses, Elain Boltz took on the role of Chief Operating and Transformation Officer at Crocs in March 2020. Prior to joining Crocs, Elaine served as President of TJX Digital, SVP and General Manager of the Direct-to-Consumer Division at Chico's FAS and Chief Marketing and Strategy Officer of Ann, Inc. On this episode of Workplace Forward, Elaine joins me to discuss what she's learned about managing risk in a crisis and describe how she's grown in her ability to lead across systems in the last two years. Elaine explains how to engage teams and build trust in the absence of the proverbial water cooler and explores how the unusual shifts in her career prepared her to lead through a pandemic. Listen in for Elaine's insight on the come-as-you-are corporate culture at Crocs and learn how to get comfortable with being uncomfortable, build your confidence and lead well during a crisis. Themes explored in this week's episode: How Elaine's leadership has evolved to create emotional safety in times of uncertainty and see the opportunity in difficult moments What it looks like to engage teams and build trust in the absence of the proverbial water cooler The willingness to admit you don't know and why it's a strength in leadership teams How Elaine's skills in managing risk and leading systems have developed in the last 2 years How Crocs' cross-functional, systemic lens contributes to the company's success How the unusual shifts in Elaine's career helped prepare her to lead through the pandemic Why taking on assignments where you don't know what you're doing builds confidence and develops muscles for dealing with uncertainty The come-as-you-are corporate culture at Crocs and what it looks like in practice The flexibility employees are asking for as they work in an atmosphere of uncertainty Why leaders of the future must be comfortable with being uncomfortable Resources from this episode: Read along with this Workplace Forward Podcast episode's text transcript Visit the Crocs website at crocs.com/ Connect with Elaine on LinkedIn Learn more about Crocs' Walk the Talk program I would love to hear from you! Have an idea for a podcast or a question you want me to address? Interested in additional support, resources and workshops? Here are all the ways you can interact with me! Tweet me @TeganTrovato Email tegan@brightarrowcoaching.com Follow me on Facebook @BrightArrowCoaching Follow me on Instagram @TeganTrovato Connect with me on LinkedIn: Tegan Trovato Download free tools and sign up for my newsletter, coaching and workshops at https://www.brightarrowcoaching.com/
From backlogged ports to continued COVID lockdowns, supply chain has continuously been in the headlines. It's something the average consumer doesn't pay much attention to, but for our guest today, it's her bread and butter.Elaine Boltz, Chief Operating and Transformation Officer at Crocs, took on her role right as the pandemic hit, giving her quite the exciting start to an already challenging position.In this episode, Elaine joins host Cheyene Marling to share her insights on quickly pivoting, managing supply chain risk, dealing with ambiguity, and trusting in coping with the unexpected.Related Resource: Getting Started with Resilience Management
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