Podcasts about business connections live

In this podcast, Steve Mills interviews another Steve. Steve Hyland of Busienss Connections Live. Steve has many years of experience in the world of radio as a presenter and as a host on TV shopping channels.

How to Take your Business to Organisational Excellence Even well-established businesses can fail when it comes to Organisational Excellence. They don’t plan to fail, but they often fail to plan. They concentrate on being good at what they do, but in the process fall foul of “blind spots” and don’t have the time, energy or flexibility to take their organisation to the next level. Paul Glynn from Sandler Training (Southern Counties) takes us through just some of those blind spots., He gives a whistle-stop tour through 6 stages (Planning, Positions, People, Process, Performetrics, Passion) and some of the 24 steps towards Organisation Excellence. Going through these steps inevitably means asking some awkward questions like: “Have the business leaders updated the personal vision and shared it with all employees?” “Do we know who we need in each part of the business and do we have the right people there?” “How do we fill the skills gaps?” “Are processes reviewed for relevance and effectiveness?” “Are accountability and incentives working?” “Where are we on the scale of being an effective organisation?” Lots to talk about; your business in 3 to 5 years’ time! Who is Paul Glynn Paul Glynn is Managing Director of Sandler Training (Southern Counties) and has been running for almost a decade as part of the worldwide Sandler network. Paul Glynn returns to Business Connections Live, not this time to talk about revenue generation but the broader picture of Organisational Excellence. Paul is recognized as a top trainer from the worlds’ premiere Sales and Management training organization, Paul will ensure a challenging, thought-provoking programme.

The Business Christmas Special – A look back at the year Welcome to the Business Christmas Special. Thank you to all our guests who appeared on Business Connections Live TV over the past twelve months. Here’s a selection of our on-air business experts. On the Business Christmas Special, we look at everything from how to use slides and automation in your marketing to the technology available for conferencing and how to handle stress. By appearing on Business Connections Live it is the perfect opportunity for those thought leaders who want to increase there profile, add to the experience and expertise, who are looking for content to market and promote their speaking business and to grow their confidence in the media. If you would like to appear on Business Connections Live please don’t hesitate to contact the studio. studio@businessconnectionslive.com or call 01784 256777. PR, Press agencies and marketing organisations if you wish to help your clients increase their profile then please contact us. We can also produce bespoke and branded programmes for larger organisations. The programmes are suitable for internal communications and B2B newsletters. So sit back and enjoy the Business Christmas Special  from Business Connections Live with Steve Hyland and Linda Bazant.

What is your blockchain business strategy? Blockchain what is it and what can it do for you?  If you are confused about how it could be used in your business then this is the programme that will explain all. Troy Norcross from Blockchain Rookies will be discussing how Blockchain is disrupting business models, ecosystems and industries. Troy will provide detail on some leading use cases in supply chain management, anti-counterfeiting and healthcare. In his work at Blockchain Rookies, he will share with us the key questions you need to ask when developing your own blockchain business strategy. Who is Troy Norcross, Co-Founder Blockchain Rookies Troy Norcross is co-Founder of Blockchain Rookies. Troy has been providing corporate education and strategy related to blockchain for the past 2 years in the UK but also across Asia and India. Troy has appeared in London’s City AM, the Irish Examiner – has been interviewed on multiple podcasts and of course is a previous guest here on Business Connections Live. Troy’s main focus is on looking at how Blockchain will impact business with only limited focus on the technology behind Blockchain and cryptocurrencies.

In this episode, we'll be playing another extract from an interview Jonathan gave at Business Connections Live. We'll also be answering two webinar viewer questions - one about the rationale behind roll-ups, and the other about how to handle the initial meeting with the seller of a business.   Follow or connect with Jonathan on LinkedIn https://bit.ly/2S3Xzxw Watch our YouTube Channel The Dealmaker's Academy https://bit.ly/3b86OFI Visit us online at www.thedealmakersacademy.com Episodes of Business Buying Strategies are available on iTunes, Spotify, Google Play, Stitcher and Breaker. Disclaimer: Nothing in this podcast should be construed as legal, financial, tax or business advice. The information is for entertainment only and you should always engage suitably qualified professional advisors. Jonathan Jay, the guest presenters and The Dealmaker's Academy Ltd do not take any responsibility for your actions and decisions as a result of this podcast.

Welcome to another episode of Explode Your Expert Biz Show, brought to you by http://gtex.org.uk/,                        I am your host, Simone Vincenzi, The Experts Strategist, and this is the podcast for experts who want to become the ultimate authority in their niche while making an impact in the world.   If you want to make 6 figures presentations and become awesome at Selling From The Stage without compromising your integrity I have created The Ultimate Selling From Stage Checklist.   The most comprehensive checklist to create a pitch that sell without being a douchebag. http://bit.ly/Selling-Checklist-Podcast       Today I have the pleasure to Interview Ben Chai     With almost three decades of property investment, Ben has in-depth experience in commercial property, HMOs, multi-lets, buy-to-lets, leasehold and freehold properties with a focus on the UK market. From a property management perspective, Ben is adept at management, maintenance, refurbishment, rental and tenant management. From a property finance perspective Ben is skilled in acquiring angel, and institutional investment.   Ben is a unique individual who is able to think beyond the confines of conventional property thinking.  His “out of the box” perspective, coaching and mentorship has helped him and the people he has coached to create substantial property portfolios and has personally built his own multi-million pound portfolio.       In this episode, we talk about How to build a personal roadmap How to do due diligence How to build a team effectively         Connect withBen Chai   Facebook Page https://www.facebook.com/BenInsightChai/     Linkedin https://www.linkedin.com/in/chaiben/       Goal Setting on Business Connections Live https://www.youtube.com/watch?v=8Xt5SBxR4RY     Ben Chai shares lessons from the Chinese Bamboo Tree https://www.youtube.com/watch?v=sXlOfhsutk4     Ben Chai interviews Lord Merlin Erroll from the House of Lords https://www.youtube.com/watch?v=obBu542PB6k     Ben Chai Facebook Live on producing social magnetism https://www.facebook.com/benchaipublic/videos/vb.696301681/10154562049946682/?type=3&theater     Ben Chai from the parenting series https://www.youtube.com/watch?v=W9zGJYW9kSw     Ben Chai on Christian business radio in South Africa https://www.youtube.com/watch?v=hGlzWOSKddc     Ben Chai from the  Microsoft Office 365 product launch series https://www.youtube.com/watch?v=38aVHFzXo8A     Ben Chai from the Interviewing entrepreneurs series https://vimeo.com/208474281     Ben Chai property dance

How do Google AdWords/Ads work? How to advertise on Google a guide for business Should you advertise on Google? Without doubt, Google advertising is a great marketing strategy for business owners of all sizes. You can show an ad for your business to people who are actively searching for your products or services at that very moment. This type of targeting alone makes Google a very attractive option for SME’s. For many years, the best way to advertise on Google has been through Google AdWords now known as Google Ads. Google Ads is the paid advertising feature offered by Google themselves, allowing business to run targeted ads to their users. This, in turn, helps to increase website traffic and leads to a higher conversion rate. When Google is the highest-ranking search engine in the world, Google Ads is, without a doubt, the most cost-effective way of getting your business out there. Who is Dominic Renshaw Dominic founded AdExtra in 2011, as a way to support his passion for online marketing. But he didn’t start out as a marketer. In fact, Dominic began his career with a degree in Law from Staffordshire University, before moving into retail. There, he gained extensive and in-depth knowledge of both marketing and general business operations, working for brands such as Selfridges, Harrods and Shell UK. In 2004, he decided to take the plunge and become self-employed, running an events company for many years before he realised his dream and created AdExtra a Google Ads specialist. Since then, he has qualified as a Google AdWords expert and Analytics Certified Partner and is the driving force behind AdExtra’s success. On this edition of Business Connections Live,Dominic explains: Knowledge of how to create a Google Ads campaign. The importance of keyword choice. An understanding of where ads are shown. An understanding of which types of ads to use for your product or service. An understanding of working out how much your Ads will cost. An understanding of how to track your ROI. Learn the Google fundamentals on using Adwords and Google Ads: What happens when you search on Google. How do I determine the keywords to use? What gets entered into Google Auctions. How does Google determine which ads are shown and where? How does Google determine what you pay? How to track your ROI.

How to improve your pricing and increase your profits Strategies and advice that any SME can use So how to improve your pricing strategy? For many businesses, they find themselves in the dilemma of how to price the product and services they offer. Getting this wrong can have a catastrophic effect on the profitability of the business. On this edition of Business Connections Live, we explain the basic principles that any business can apply to their pricing strategy to increase profits and help their business grow. The Pricing Coach and How to improve your pricing strategy Mark Peacock, The Pricing Coach, will be talking about why pricing is the most important part of your business mix, and he will be offering simple tips and advice that any business can use to improve their prices and increase their profits. Who is Mark Peacock Mark has had a 25-year career with large brands in marketing, product and business management, and has run a +£20m business with over 100 staff, growing its bottom line by over 250%. Pricing has always played a part in Mark’s approach and his passion is now helping SMEs to increase their profits through better pricing strategies that deliver greater customer value. On this edition of Business Connections Live, Mark explains Why pricing is the most important lever for achieving higher earnings The 5 main reasons why businesses don’t spend enough time on pricing How to increase your prices (50 different pricing strategies) The psychology of pricing and how to use this to your advantage How to communicate your prices with confidence My 6 key principles of pricing (which have nothing to do with cost!) Learn the business fundamentals on how your business can achieve: Learn new strategies that anyone can use to increase your prices Achieve higher earnings and deliver better customer value Confidently sell and market your prices knowing that you have a well thought out pricing strategy

How To Deliver Successful Business Outcomes How To Deliver Successful Business Outcomes. Steve Hyland talks to Jim McLaughlin, Chair of Vistage – the No 1 Peer Advisory Group with 2000 UK members. Dun & Bradstreet research demonstrates that Vistage member companies grow 2.2 times faster than non-member companies. We’ll explore how and why. What is Vistage If you are willing to talk candidly about the tough decisions you face, fellow members will rally around you, listen, ask tough questions and bring to bear every resource they have to help you grow as a leader and improve the workings of your business. When our members have access to new perspectives – whether from fellow business peers, their Vistage Chair, or expert speakers – they expand their view beyond their company walls in a way that traditional executive leadership training just can’t offer. Who is Jim McLaughlin Jim has a background as a leader in business development for blue chip organisations including Reed International and Racal Group, culminating in a six-year stint as International Sales Director for online information at the Financial Times. With 20 years subsequently running his own businesses, he has a profound understanding of what it takes to achieve success. He knows from personal experience the frustrations and difficulties that can accompany the quest to achieve business goals without sacrificing a healthy work/life balance. On this edition of Business Connections Live, Jim explains How a group works The power of the Peer Advisory model How it delivers better decision making Why continuous learning matters Why Vistage member companies grow 2.2 times faster than their competitors Learn the business fundamentals on how your business can achieve: Better business outcomes More satisfying work life Better work/life balance

How Will GDPR Affect Sales How Will GDPR Affect Sales – Train your sales force to use GDPR as a benefit when promoting your product. The whole purpose of GDPR is to engender trust. Trust in your business. Trust in Your product; Trust in your people. You B2B customers will want to know that you are demonstrably GDPR compliant as part of the contract that they enter into with you, especially if you are a third party processor. Being able to assure them that you have been GDPR audited and can provide them with a copy of your GDPR policy and Privacy Notice means that your customer know that they can deal with you safely and securely and also lets them know that you take the protection of their personal data very seriously. And what about prospecting and finding new customers?  Telephone Calls – Emails – Networking – Social Selling – Third Party Lists – Cold Calling – Referrals Now is the time to use GDPR to increase sales – not mourn their passing!!! Linda Bazant is a Barrister and GDPR Auditor/Assessor, Trainer & Speaker. In addition to being available to audit/assess your business for GDPR, Linda can also offer bespoke Employee Awareness training courses for your in-house team from Board Level down. She is also available to speak at events, conferences and team briefings. On this edition of Business Connections Live, Linda Bazant will explain How to sell using GDPR Safe prospecting The resurgence of cold calling Introductory emails Learn the business fundamentals on how your business can achieve: A sales platform built on trust A re-motivated sales force A culture of GDPR in your business Enhanced reputation of your brand

What is a Blockchain What is a Blockchain – Whats the difference between Bitcoin and Blockchain? This is the quick explanation you’ve been waiting for. On this edition of Business Connections Live Steve Hyland talks to Troy Norcross, Co-Founder of Blockchain Rookies who will explain “What is Blockchain?” using simple explanations and real-world examples. Troy will also help to separate blockchain from bitcoin. Based on Troy’s experience as CEO of Opengoods, he will explain how blockchain can be used to create incremental business value. Troy will also discuss Initial Coin Offerings (ICOs) from the perspective of regulation, asset class and as a means of raising capital. Troy runs through the best use for blockchain technology and why. The big question lies in DATA. Namely, ownership of that data. Bitcoin has no corporation behind it. It is run, owned and managed by the community with no single point of control, which is why it is a poster child for Blockchain. Shared, transparent access to data is the centre key of Blockchain technology. The Data belongs to the community, the Business provides the access. Who is Troy Norcross Troy runs his own strategy consultancy firm SER Team and has been working in the blockchain and cryptocurrency space for the past 2 years. Troy was CEO of Opengoods – a blockchain company building a platform to tokenise securities and is co-founder of Blockchain Rookies, a platform to educate enterprise clients on what is blockchain and how can it be applied to business. On this edition of Business Connections Live, Troy explains how After watching this interview you will: Be able to describe Blockchain to anyone Understand the key aspects of distributed ledger technology (DLT) and what makes a blockchain different Have a better understanding of ICOs and have a guideline for investing in ICOs Be able to cite real world examples of Blockchain beyond cryptocurrencies Know 2 of the most important dates in bitcoin history Learn the business fundamentals on how your business can achieve: After watching this interview you will: Look at your own industry and see where blockchain projects may disrupt your industry Be able to speak to your board, team or customers about the fundamentals of Blockchain Engage in a more sensible conversation about ICOs as investment and/or as a means of raising capital Win at the Bitcoin Pub Quiz

Making Word of Mouth really work Word of Mouth Marketing is seen as the most powerful way to grow a business, over 80% of all Word of Mouth conversations happen in the real world, between people. We all love stories. Yet most people think it just happens, in fact, there is a method and process to effective WOM. What is Word of Mouth Do you really understand what your relationship is with your customers and based on volume and intimacy how you should connect with them? Who are your advocates? How do you co-create and communicate with them and how do you do an effective referral? Word of Mouth should be a key part of your marketing mix and become the way you do business Who is Graham Wilson Graham spent 35 years in Healthcare Services, PharmaCo’s, Medical devices, Medical Tech and the Care sector. He was a Founding director in building the world’s biggest Pharmaceutical services and outsourcing business Innovex/Quintiles, driving consistent growth from 30- 60% per annum and from 9 people to 3500 in 11 Countries. During this time Graham lived and worked in the UK, the USA and Europe. Following the sale of Innovex, he Chaired and supported the growth of Healthcare Logistics Ltd to become market leader, from 60 to 800 staff, 174 clients and a significant exit. Over the past few years Graham has Chaired 6 businesses and been on 11 Boards from £300m to start up, driving strategy and growth Graham recently qualified as a Business Coach with Shirlaws, a leading Global Coaching business. He has run and developed behaviour programmes that focus on culture and performance for over 30 years and is a Qualified Clinical Hypnotherapist. Currently, Graham owns and runs a Care business and is MD of WoM Enterprise Ltd who are involved in leading-edge marketing support through Word of Mouth marketing He continues to Coach clients in multiple sectors. On this edition of Business Connections Live, Graham Wilson will help you: A better understanding of the value of Word of mouth An understanding of the power of advocates Why you need to get your story right Why word of mouth should become embedded in your culture Learn How to Create Content Quickly for Social Media: Why word of mouth is so important Understanding how we learn and how our customers behave The power of stories The power of real advocates WoM as a culture

How to Create Content Quickly for Social Media Are you feeling overwhelmed with constantly having to add content to your ravenous social media feed? Social media marketing expert, Nicky Kriel, will be sharing time-saving tips, tools and tactics to empower business owners to Create Content Quickly and easily for your social media. Who is Nicky Kriel Internationally recognised, Nicky Kriel is one of the UK’s top social media influencers. She is an international speaker and trainer and is the author of two social media books so far. Earlier this year she spoke at Social Media Marketing World in San Diego in California and delivered training in Doha, Qatar. She’s included in lists of the 50 top social media marketing influencers in the world and top 26 remarkable women you must follow on social media. She has been featured in Huffington Post, Inc, Guardian and Daily Telegraph and is regularly interviewed as an authority in Social Media on radio, podcasts, webcasts and television. She is passionate about inspiring and empowering businesses to use Social Media to grow. She uses her background in corporate marketing to help companies integrate Social Media into their own marketing and business strategies. As a Master NLP (Neuro-linguistic Practitioner) communication is her strength, teaching people to engage with the ‘social’ aspect of social networking: It’s not about tools and technology, but about people and relationships. Jargon is kept to the minimum with the focus being on practical advice, top tips, and guidance. She is the author of “Converting Conversations to Customers: The Essential Guide to Social Media Sales Success” and “How to Twitter for Business Success Nicky Kriel became a digital nomad last year. On this edition of Business Connections Live, Nicky Kriel will help you: Become more strategic about the type of content you produce Become more organised so that you save days each month Find out about useful tools that can save hours Save time on creating content so that you have more time to engage with your customers. Learn How to Create Content Quickly for Social Media: How to plan and schedule content How to repurpose old content How to curate great content for your target audience How to come up with ideas for SEO rich blog content How to create impactful images quickly How to create videos fast

How Video Collaboration gets things done Video Collaboration is changing the way we communicate socially and in business. Within a few short years, most websites will have the appearance of multichannel media organisations.  On this programme we discuss how the workplace has changed out of all recognition in the past 40 years. We look at how much of it is driven by the introduction of new communication technologies aimed at improving productivity and competitiveness. Video Conferencing From the widespread introduction of the fax machine to the personal desktop computer and word processing to video conferencing, workers have had to grapple with new technologies. Many have had to adjust their work practices in order for their organisations to keep pace. It was the advent of the Internet that has had and continues to have the most impact and it’s the generation that grew up on the Internet, the so-called Millenials, that is enthusiastically adopting these new technologies in the workplace to get things done and, as a result, driving changes in work practices at a pace never before seen. So how can businesses be ready, what are the technological changes, how will impact on remote working find out on this edition of Business Connections Live. Who is Doug Pidduck. Founder and CEO of Intermedia Communication Solutions.  A veteran of the video conferencing industry, Doug has spent 25 years in marketing and sales in this marketplace. On this edition of Business Connections Live, Colin Pidduck How Millenials are driving change in the workplace What are the key factors driving the growth in video collaboration? Working where you are – Using video in remote working & telecommuting Working in teams – the rise of global teams and ad hoc collaboration The rise of Huddle Rooms & Spaces How to save office space when deploying huddle rooms Learn the business fundamentals on how your business can achieve: An understanding of the changes occurring in the workplace driven by the millennial generation An appreciation of how video can be used to increase productivity and support efficient team work. An understanding some of the challenges of and solutions to deploying video technology in modern huddle rooms and spaces How to save floor space when deploying rooms for video collaboration

How To Sell Yourself Without Selling How To Sell Yourself Without Selling. Steve Hyland talks to Dexter Moscow who is an influence and persuasion coach working with major retailers and owner-run businesses, helping them to enhance their business pitching, presentation and selling activities. We discuss his new book The MOSCOW Method – How to Sell Yourself Without Selling. The MOSCOW Method He doesn’t want you to make the same mistakes he’s made, so rather than work the room why not command it and take centre stage? Take the opportunity to present to a room of prospects and get them to flock to you. He’s sold £millions worth of products for major brands on QVC The Shopping Channel and taught others to do the same. In this book, he will share his experiences of selling to an invisible audience on television and his work with major high street retailers, in the professions and in finance helping them to be more effective in front of their clients, customers and colleges. He will offer a practical self-help guide to those who want to excel at business pitching, presenting and speech making and who need to get their ideas, products or services accepted. He will lift the veil on the mysteries of personal influence and persuasion and detailing the 6 keys areas of how to create compelling business winning presentations. How to be able to engage with power and impact be it to an audience of one or many, at the front of the room, around a boardroom table, at a networking event or a social function. The methods and processes discussed are not hypothetical or theoretical but tried and tested that have enabled him to win lucrative contracts and project across sectors. This book has taken him 10 years to write and 3 decades as a Consultant, Sales Director and Equity Partner to hone the content, so why make the same mistakes he has made in his career Dexter Moscow He’s passion is working with people within major organisations and owner run businesses to maximise their selling, presentation and influencing skills. To enhance their activities networking, in interviews and where they need to impress colleges, clients and customers. To develop their Leadership, persuasion and communication skills to achieve the results needed to grow their business or advance their careers. On this edition of Business Connections Live, Dexter shows you how to CREATE content that will captivate, build credibility and establish trust. STRUCTURE your presentation to gain maximum engagement and buy-in. PREPARE yourself to present the perfect pitch. DELIVER it with power and impact. Learn the business fundamentals on how your business can Understand the power of Mind Set Objective Sensory Acuity Congruency Order Work the room

Brexit And The Brexit Advisory Team Brexit And The Brexit Advisory Team On this edition of Business Connections Live Steve Hyland talks to Gordon Colquhoun who co-founded the Brexit Advisory Team with Thomas Lane in 2016.   Gordon’s business expertise is in Research & Intelligence and is responsible for the Brexit Intelligence Monitor which supports the team through analysis and insights into the Brexit process. The Brexit Advisory Team (BrexitAT) was founded in 2016 to help support businesses through the Brexit process by providing a broad scope of expertise to address the challenges Brexit brings across business functions.  By establishing a strong legal and regulatory platform through relationships with international law firms and academia, the Brexit Advisory Team aims to provide the necessary expertise to help support the client successfully navigate through the Brexit process. On this edition of Business Connections Live, Gordon explains The challenges Brexit represents to businesses Creating and implementing a successful Brexit strategy Using external expertise to support your Brexit strategy Learn the business fundamentals on how your business can achieve: Become more informed of the challenges both macro and micro presented by Brexit An example of what is involved in creating and implementing a successful Brexit strategy Gain knowledge of how external expertise can independently clarify, enhance and support your own Brexit strategy For more great information visit our Guests website or follow them on Social Media.Website: https://www.brexitat.com/   Twitter: https://twitter.com/GordonColquhoun   LinkedIn: https://www.linkedin.com/company/brexit-advisory-team/

How to grow your brand, leads and sales using Facebook Advertising Facebook is an incredibly powerful platform and holds so many opportunities for business owners, however, most don’t know the top ‘to-do’s’ on the platform and struggle to get great results. Jordan will break down for you campaign objectives, targeting, ad creatives and some simple strategies that will allow you to get set up straight away so you can start leveraging this amazing platform. Meet Jordan Bucknell Jordan Bucknell, one of UK’s most successful tech-savvy entrepreneurs, who speaks for the value of perseverance, having started out with just a laptop and some homemade business cards. Since graduating from Kingston University in 2009, Jordan has been recognised for his well-deserved success and was named Entrepreneur of the Year in 2011! He has also been awarded Enterprise Graduate and Enterprise Business awards and has even been a judge for KU’s own Bright Ideas competition. When he’s not engrossed in his budding business, Jordan pursues his passion for sharing his experiences and knowledge with others, and frequently speaks at events across London, as well as working as a transformational coach and mentor! On this edition of Business Connections Live, Jordon will explain: Why is Facebook advertising incredibly powerful What are the basic things you need to get set up What objectives should you be using How does the targeting work and what options should you be using What is the best ad creative How to optimise and scale campaigns to get great results. Learn the business fundamentals on how your business can achieve: A simple method that is applicable to all industries A next step to take so they can get going right away Some quick easy wins to potential leads and sales they may be missing A list ‘hot audience’ list they should always be targeting Better exposure, more business. For more great information visit our Guests website or follow them on Social Media. Website: upbeatagency.com Twitter: http://Twitter.com/tweetsbyupbeat Facebook: http://Facebook.com/upbeatagency    http://Facebook.com/jordanbucknell Instagram: http://Instagram.com/upbeat_agency LinkedIn: https://www.linkedin.com/in/jordanbucknell/

How to Enhance Customer Experience BCL216 When a Customer Wins, Nobody Loses! When a Customer Wins, Nobody Loses! On this edition of Business Connections Live Steve Hyland asks Gerry Brown aka The Customer Lifeguard about A winning formula for building lasting and profitable customer experience and relationships. In the sporting world as in many other areas of human endeavour, we’re familiar with and count on, the idea of winners and losers. While the concept of the gracious and plucky loser can tug plaintively at our heartstrings, when that loss is personal, we generally feel other emotions; such as dismay, anger, and frustration. Customer Experience But in the business world, while companies want to be successful and be winners, it can’t be at all costs.  It should be based on growing their business by helping their customers succeed – and win their customer experience. Companies are beginning to realize those customer interactions can’t be a zero-sum game and need to be a truly memorable, positive customer experience that has a winning proposition for both customers and the company. Who is Gerry Brown Who is Gerry Brown aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He helps businesses who are leaking revenue to save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy. On this edition of Business Connections Live, Gerry will explain: Why customer experience design focused on customers winning must recognize & be informed by societal issues, changes & attitudes The characteristics of companies that are making a positive difference to their customer experience and learn how they’re doing that The four simple but valuable, non-negotiable principles that successful companies are deploying and see how you can adapt these for your business, You’ll understand how to enable and empower your people to make decisions that are fair, equitable and equally acceptable and valuable to the customer. We’ll look at how you can effectively measure the results and align your customers’ success with your own metrics based on mutual values and common goals You’ll recognize that winning doesn’t always mean getting everything you want. It means resolving issues or finding solutions where all parties gain more than they lose. Learn the business fundamentals on how your business can achieve: The creation of a corporate culture that pays more than lip service to customer centricity and builds long-term, profitable customer relationships and strong employee performance An understanding of the emotional spectrum that governs customer interactions and how to recognize where customers are located at any given moment A clear framework and design structure to deliver consistent and customer winning experiences An insight into the technologies that will help you enable your customer experience strategy and support your most important stakeholders – customers and colleagues. For more great information visit our Guests website or follow them on Social Media.Website:  http://www.customerlifeguard.comTwitter: https://twitter.com/gerrybuk   Twitter: https://twitter.com/SavingCustomers

GDPR Where Is Your Personal Data Coming From? GDPR Where Is Your Personal Data Coming From? Are businesses putting their head in the sand about DataControl? On this edition of Business Connections Live Steve Hyland talks to Linda Bazant about what businesses need to do to make sure that they are compliant for GDPR when it comes into force on 25th May 2018. GDPR what does this mean GDPR tightens up the current Data Protection Act. Due to the exponential growth of the internet and the fact that we are now using data online, in Apps, on mobile phones, tablets, social media and online behavioural advertising data management is vital. Also, the regulation will give Individuals additional rights over their data including the right not to be charged for making a Subject Access Request.  They also have the Right to be Forgotten which means they can ask you to delete all data that you hold on them. What do you need to do Now is the time to audit your business to ensure that you know: GDPR Where personal data is coming from?: What you do with it? – (databases, paper files); Who you share it with? (third parties): That your third parties are also GDPR compliant. GDPR will be the new Health & Safety! Responsibility for data protection must be from board level down and all staff must be fully trained and GDPR aware in their daily work routines. GDPR Benefits to the individual GDPR gives Individuals back control over their personal data and how it may be collected and used. They will be made aware of their new rights post May 2018 and any business that is not compliant and commits serious data breaches risks fines of up to to £17 million or 4% of your gross annual turnover, whichever is the greater. This applies to all business regardless of size from big corporates to SMEs. Linda Bazant Linda Bazant is an Entrepreneur and Barrister. She is a member of Gray’s Inn and the Bar Association of Commerce and Finance in Industry. Specialising in corporate and media law with special emphasis on compliance and corporate governance, she advises major blue-chip companies on the implementation of legal process and procedures. Currently, she is focusing on advising businesses on the new General Data Protection Regulation (GDPR) which comes into force on 25th May 2018 and the effect of the legislation on businesses pre and post Brexit. On this edition of Business Connections Live, Linda will explain: Why getting your GDPR compliance right is so important Why you need to consolidate your databases The importance of knowing who you share personal data with The need to update your third party contracts to ensure compliance with GDPR Why you need to update your Privacy Notice on your Website How to start your GDPR audit Learn the business fundamentals on how your business can achieve: Compliance with GDPR A better understanding of your customer and their new rights Up to date documentation that is GDPR compliant An understanding of legitimate business interests An understanding of the definition of consent Fully aware staff that live, eat and breathe GDPR For more great information visit our Guests website or follow them on Social Media.Website: http://lindabazant.com/  Twitter:  https://twitter.com/lindabazant Blog:  http://lindabazant.com/blog/ LinkedIn: https://www.linkedin.com/in/lindabazant/  

Driving for Work Benefits Of An Occupational Road Risk Programme On this edition of Business Connections Live Steve Hyland asks David Richards from DriveTech, about Driving for Work and the Benefits Of An Occupational Road Risk Programme. Driving for work involves risk… and too many people are killed or injured on our roads every year, many of them involving people who drive for work. How to implement An Occupational Road Risk Programme This programme is about practical advice on how to implement a programme that makes sure you, as an employer, are legally compliant, your drivers are legal to drive. In addition, it will explain how you can reduce the risk of your drivers by assessing their risk and then giving them appropriate training. Finally, It will show training in action and also evidence that training programmes can save you money. David Richards – DriveTech David Richards is from DriveTech, part of the AA. His job is to share information and knowledge about driving for work so that people make better driving decisions. He’s been in the industry for nearly 15 years. with a wealth of experience and expertise, David will give practical and useful advice for the fleet operator and driver. On this edition of Business Connections Live, David will explain: Why driving for work is an important issue for businesses Why health and safety fines have recently increased since Feb 2016 How you can ensure your drivers are legal How you can lower the risk of your business drivers through driver risk assessment and training How driver training works; see it in action! Why driver training works and gives a good return on investment Learn the business fundamentals on how your business can achieve: Compliance with the Corporate Manslaughter and Health and Safety legislation Reduced fleet costs – cars, vans, trucks, buses, coaches, off-road 4x4 and specialist vehicles. Fewer collisions meaning safer drivers More stable vehicles insurance costs Lower service, maintenance and repair costs for company vehicles Lower wear and tear on company vehicles For more great information visit our Guests website or follow them on Social Media.Website: http://www.drivetech.co.uk Twitter: http://twitter.com/DriveTechUKLtd  LinkedIn: http://www.linkedin.com/company/aadrivetech/   

How To Be An Expert In Your Industry On this edition of Business Connections Live Steve Hyland asks Emma Tarring and Anneve Hutchinson How To Be An Expert In Your Industry. You’re great at what you do, but you don’t seem to get the same recognition as some of your competitors even though they – frankly – don’t have the same level of experience and expertise as you do. If you get most of your business via referrals and recommendations, that’s great. But are you sure you are getting the right type of business? Anneve and Emma will explain how following the START Marketing system can help you position your company to help improve your online profile so that you can win more profitable work and cherry-pick the best projects. The Marketing Matrix specialises in positioning owner-managed businesses and consultants so that they can win higher-value, more enjoyable projects. Run by Anneve Hutchinson and Emma Tarring, the company uses its START Marketing plan to build online profiles for businesses that highlight their expertise and showcase their experience, making them the obvious choice for their prospective customers or clients. On this edition of Business Connections Live, Anneve and Emma will explain: How to get the business you deserve by being recognised as an expert in your field How to position your business so you can get ahead of the competition The top 5 things to include in a website to demonstrate your expertise How to make sure your message resonates with your target market How to generate leads from your website 24/7 How to connect more closely with your prospects Learn the business fundamentals on how your business can achieve: A brand that helps you stand head and shoulders above your competition Clear messaging that resonates with your ideal clients A website that generates leads A way to introduce your products and services to new prospects Understanding how to make sure your business is visible online in the places where your customers hang out For more great information visit our Guests website or follow them on Social Media.Website: http://www.themarketingmatrix.co.uk Twitter: https://twitter.com/AnneveH   Facebook: @themarketingmatrix  LinkedIn:  https://www.linkedin.com/in/emmatarring/  

The Role of the Media in Business The role of the media, and how things have changed over the years for both interviewERS and interviewEES. Who wants to get what out of media coverage? Martin’s been both sides of the microphone and camera over the years so we can talk about some of the golden rules, how to avert media disasters and hopefully hear some stories from the media’s backstage. What the media wants We look at how businesses are beginning to understanding what the media wants.  Why discuss why so many senior business directors and business owners get it wrong when they are interviewed. We discover how do you capitalise on the opportunity of the broadcast interview and what the Pitfalls and problems with dealing with the media. Martin Campbell Martin Campbell. He’s been a journalist since the late sixties in TV, Radio and newspapers, a journalism trainer, a former chief advisor to the media regulator Ofcom, and is now a media consultant with Media Objectives. Who is Ofcom Ofcom is the regulator and competition authority for the UK communications industries. It regulates the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate. On this edition of Business Connections Live, Martin Campbell will explain How the media is evolving What the media wants Where interviews can go wrong Learning from the past Pitfalls and problems with dealing with the media Who controls the interview Learn key techniques to handle an interview and the media: How to perform to your best When to say no to media coverage Tailoring a message Sensible preparation What to expect from coverage Confidence in dealing with the media For more great information visit our Guests website or follow them on Social Media.Website: www.martinlcampbell.vpweb.co.uk  LinkedIn: https://www.linkedin.com/in/martin-campbell-967a3082/

New Media Marketing New Media Marketing is the new buzz word amongst internet marketers. Sharing some of the secrets of successful online and offline marketing is the legendary global speaker Frank Furness. Marketing has changed dramatically and Frank will explore the science of using the internet to connect with existing & future clients, create brand awareness and use the latest tools, software and technology to put companies ahead of the competitors and be seen as leaders in their field. Powerful Marketing Ideas Frank will share ‘attraction marketing’ strategies to build your company brand, drive traffic to your website, dominate Google and share the strategies of successful companies that are using ‘new media marketing’ successfully. Who is Frank Furness Frank Furness is an international motivational speaker, trainer and author.His credentials include 20 years of exceptional business success in sales, management, training and consulting and is a social media specialist.Frank has helped audiences around the world to shine with improved sales, leadership and communication skills. On this edition of Business Connections Live, Frank Furness will explain: Planning Your c How to dominate Google What makes great websites and what is required by clients as well as Google Market online with little or no technical expertise Why and how to use the ‘Big Five’ YouTube, Twitter, Facebook, Google+ and LinkedIn How to become a YouTube Superstar Learn the business fundamentals on how your business can achieve: Improved website Have a social media strategy…… Understand how to get onto the first page of Google Realise the importance of Video Harness the power of LinkedIn Improved visibility and sales For more great information visit our Guests website or follow them on Social Media. Website: www.onlinemarketingfor.business   http://www.frankfurness.com/ Twitter: @frankfurness  Facebook: www.facebook.com/frankfurness Pintrest:  http://www.pinterest.com/frankfurness LinkedIn: www.linkedin.com/in/frankfurness YouTube: https://YouTube.com/salestips  Instagram: http://instagram.com/frankfurnness1 

Networking in the 21st Century On this edition of Business Connections Live Steve Hyland talks to Stefan Thomas author of Business Networking for Dummies and Instant Networking.why with so many options to network online, people are questioning whether “real life” networking has had its day. Stefan believes that, far from being dead, face to face networking is the missing link which can still speed up the building of rapport and relationships. Instead of considering whether to use either one or the other, face to face and online networking perfectly complement each other, when handled correctly. How do you network successfully? We take you through the process, explain what to expect and why business networking is an ongoing strategy. Stefan explains how to use your social skills and why listening is as powerful and talking. Also, we discuss the cardinal sins of networking. What you shouldn’t do and why and how to network to your advantage. Stefan Thomas Stefan runs The Networking Retreat which includes a huge amount of education and insight, giving you the strategies, techniques and material needed to be the successful networker you know you can be. On this edition of Business Connections Live, Stefan will explain: How to start conversations in a networking environment Why you need to ditch your elevator pitch How to effortlessly follow up with everyone Why you’ll make more sales from the people who don’t immediately buy from you How to spot when your contacts are getting ready to buy from you Learn the business fundamentals on how your business can achieve: More sales from their networking More confidence in their approach to networking Less time and money spent on networking events For more great information visit our Guests website or follow them on Social Media.Website: http://stefanthomas.biz/   Twitter:    https://twitter.com/NoRedBraces   Facebook:     https://www.facebook.com/stefanthomas.biz/ *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Cyber Security and Data Protection On this edition of Business Connections Live Steve Hyland asks Dan May, Commercial Director at the Surrey-based IT firm, ramsac about Cyber Security and Data Protection and how to use IT to ensure that their organisation is efficient, secure and resilient. As organisations have become increasingly dependent on their digital assets, so have criminals become increasingly adept at exploiting weaknesses in IT security. Not a week goes by without cybercrime or data loss making the news headlines, and with the new GDPR regs just around the corner, there’s even more reason than ever before for business owners to be sure that they are taking all reasonable steps to ensure that their vital digital assets are secure, that their ‘human firewall’ (ie. Their employees!) are properly trained, and that there are bulletproof measures in place to provide a resilient fall back position when a cybercrime happens. Dan May is the Commercial Director at the Surrey-based IT firm, ramsac. Dan works with businesses, schools and charities to help them manage their IT needs, supporting and managing IT on a day to day basis as well as making strategic decisions about how to use IT to ensure that their organisation is efficient, secure and resilient. On this edition of Business Connections Live, Dan will explain: The FBI believes there are two types of businesses in the world, those that have been affected by a cybercrime and those that don’t know that they have! Protecting digital data is not just an IT department problem – the human firewall is often the biggest weakness in a business’ front-line defence. Organisations need to invest in the appropriate technical solutions, but staff training and internal processes are just as important in protecting critical data. GDPR preparedness is not just about looking at your marketing processes – data loss through cyber theft could leave organisations vulnerable to significant fines or loss of reputation. Cloud computing does not mean that you’ve necessarily ticked the box for data security or back up – you still need to ensure that you have resilience, a clear idea of where your data resides and how you can recover it if anything goes wrong. Learn the business fundamentals of how your business can achieve: Business leaders should be able to sleep well at night, knowing that their critical data is secure, that their staff know how to keep it safe, and that if there was ever a problem, there is a clear and well-documented process for how to roll back. With some upfront thought and action, organisations can ensure that they are not only GDPR ready, but that they have good protection from fraud, theft or malicious attack. For more great information visit our Guests website or follow them on Social Media. Website: http://www.ramsac.com Twitter:  https://twitter.com/ramsac_ltd      https://twitter.com/ramsacDan Free Guide:   http://www.ramsac.com/cyber-security *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

How to Find your Ideal Clients and Win More Business On this edition of Business Connections Live Steve Hyland asks Rupert Honywood, Managing Director – Integrated Marketing Bureau and Alex Smith – Partner – Integrated Marketing Bureau How to Find your Ideal Clients and Win More Business? Many businesses succeed or fail because they get their targeting wrong, don’t know their numbers or have a broken lead generation system. As a consequence, they burn through cash and Sales Opportunities are Lost. This can have a catastrophic effect on a business or cause a slow painful death. This programme will help you to understand the importance of knowing your numbers, putting in place a strong Social Selling Blueprint. Plus you will learn the importance of being more human – especially in nurturing client relationships and also how to tap into the “inner why” of your Sales Team and leverage results – all of this with ultimate aim of helping you to Win More Business and achieve Sales Success. On this edition of Business Connections Live, Rupert and Alex will explain: Understanding who is your ideal customer? Learning why “knowing your numbers” is so important? How will this unique 3 Step Process help you achieve Sales Success? How to deal with the two Elephants in the Room? Understanding You and what is holding your Sales Team back? Why implementing all the above will help you to Close More Sales and Win More Business Learn the business fundamentals on how your business can achieve: Learning why understanding your ideal Customer Persona and correct Customer Segmentation are so important How to avoid burning through Cash and Make your Marketing Work maximising your Return on Investment. Being more human – why does the 3 Step Social Selling Blueprint really work How to leverage your time – an effective Prequalification Process What really drives you and motivates your Sales Team to Success Closing More Sales – Winning more Business For more great information visit our Guests website or follow them on Social Media.Website: https://www.integratedmarketingbureau.com/  Twitter: https://twitter.com/ruperthonywood     LinkedIn: https://www.linkedin.com/in/honywood/      *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Presenting With Power Passion and Presence Presenting With Power Passion and Presence On this edition of Business Connections Live Steve Hyland asks Sylvia Baldock, Talent Dynamics Performance Consultant about Presenting with Power, Passion and Presence’ and how to turn every presentation into a powerful ‘performance’. Sylvia addresses 3 main areas of presenting – 1.Bringing more of YOU to the stage Who are you? What do you have to offer? What’s your back-story? – no matter how insignificant you may think it is – your personal story is what makes you the person you are today and recognising that and sharing your uniqueness will keep your audience engaged and differentiate you from other speakers in your specialist field. 2.Building a Powerful Personal Presence on and off stage  – how to be seen and remembered for all the right reasons. A strong Personal Presence engages your audience, creates opportunities, opens doors, gets you in front of people who wouldn’t normally see you, it leads to joint ventures, increased business and much more. 3. Top Tips on how to present with more impact. How can you engage, educate and enthral your audience? Who is your target audience and what do they want to hear? Why should they listen to you? – Your credibility – what’s your experience, how can you help them, inspire them, solve their problems? On this edition of Business Connections Live, Sylvia will explain: How to make an impact when you walk onto a stage How to establish your credibility to grab the attention from the outset. How to engage your audience and leave them wanting more How to be seen as the ‘Expert’ in your field How to be remembered for all the right reasons Learn the business fundamentals on how your business can achieve: Making an instant impact will engage the audience from the outset. Establishing your credibility at the start of a talk will have the audience believing you know what you are talking about and are worth listening to. Making a talk interactive will retain the attention and embed the learning. Being seen as an expert in your field will have people lining up to ask questions and know more. You are much more likely to gain new clients and get more speaking gigs if the audience is engaged, educated and inspired. For more great information visit our Guests website or follow them on Social Media.Website: http://sylviabaldock.com/  Twitter: @Sylviabaldock  Facebook:  https://www.facebook.com/sylvia.baldock    LinkedIn:  https://www.linkedin.com/in/sylviabaldock/ *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

How To Celebrate Your Retirement Years On this edition of Business Connections Live Steve Hyland asks Gill Mathias, psychotherapist/NLP master practitioner about How To Celebrate Your Retirement Years. Employees who have worked hard and for long hours need to plan a couple of years in advance for retirement. Retirees are healthier, more active and can expect to live longer than a generation ago. Our courses for groups, couples or individuals cover the feelings of the participants about this important transition. we talk about their hopes, fears, change of identity and to make the change work for them. The sessions open up the minds to the positives and give insight into the pitfalls in retirement, you need not only a plan but a vision. Gill Mathias –psychotherapist/NLP master practitioner specialising in preparing clients to “celebrate retirement” On this edition of Business Connections Live, Gill will explain: how to really assess what they really want and focus on the vision for the future how to develop a plan for everyday life – health/activities/friends. how to address the change in relationship with a partner and extended family due to more time how to move forward with renewed confidence how to celebrate this exciting transition for later years. Learn the business fundamentals of how your business can: get over the fear or nervousness about going into retirement have the retirement you want and not what others may want you to have achieve clarity and have a purpose on your goals how to focus on the future discuss the change in relationship with a partner and extended family, as there is positive fulfilment but also pitfalls that will have been discussed. will have discussed socialisation and renewed time with friends or making new friends. For more great information visit our Guests website or follow them on social media.  Website: https://gillmathias.com/  Twitter:@goldcoachuk  Facebook: https://www.facebook.com/goldcoachuk/    LinkedIn: https://www.linkedin.com/in/gill-mathias-34371224/ *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Thinking About The Customer Perspective On this edition of Business Connections Live Steve Hyland asks David Williams the founder and leader of Shuttle why you should be Thinking About The Customer Perspective. Do you know your customers? Who are they? Why do they buy from you?  And what’s it like to buy from you? Some of the best new start-ups today are investing heavily in learning about the first-customer persona long before starting on any product development. This is the strategy that helps them win business from established big corporates. Knowing your ideal customer persona is one thing, but what’s it like to buy from you? So it begs the question, do companies try and buy their own products? Do they understand what it’s like to be their own customer?   In the way a chef tries her own food before serving, so a bank should try and open an account with itself. David Williams is the founder and leader of Shuttle, a new technology company helping banks to work with new customers. On this edition of Business Connections Live, David will explain: That understanding customer persona is central to success in any business That buying your product from your customers perspective will teach you more about your business than any consultant could ever tell you Every business has two versions of a customer journey; the ‘expected’ journey and the ‘actual’ journey. Learn the business fundamentals on how your business can achieve: Bring products to market much more quickly and effectively when you understand your customers are and what matters to THEM. Happier customers because you’ll help them, their way. You’ll save time, money and energy. For more great information visit our Guests website or follow them on Social Media.Website: http://shuttleon.com/ Twitter: @Shuttle_on  LinkedIn: https://www.linkedin.com/company/10867810/     *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

The Big Christmas Party Show 2017 The Big Christmas Party Show 2017 from Business Connections Live TV. Watch the full Show HERE! With all your favourite expert Business Guests with some advice for your New Year’s Business Resolutions. The Big Christmas Party Show from Business Connections Live TV. Get a taste of behind the scenes see the multi-camera studio, the fully equipped control room and so much more. Join us and raise a Christmas 2017 toast to The New Year of increased profits and sales. Midday live. From all the team a very Merry Christmas and a Happy New Year. On this edition of Business Connections Live, our party guests will explain: Something that money loves that most business owners miss in their marketing Understand why silence is never golden in business Learn the power of ABCD in business Learn about the second most important page of your website Find out how to improve your business by 50% in the 12 months. Plus over 20 other game-changing ideas for your business Learn the business fundamentals of how your business can achieve: Success in 2018 A better understanding of how to run a business in today’s markets Making the daily grind more rewardable and enjoyable Focus and direction Tools you can use today and every day Confidence and clarity about how to make positives changes as a business owner For more great information visit our Guests website or follow them on Social Media. Twitter: https://twitter.com/AntonioFalco    https://twitter.com/Michaeldodd111 https://twitter.com/Sylviabaldock   https://twitter.com/louisepunter https://twitter.com/ruperthonywood https://twitter.com/Martine_HR https://twitter.com/gerrybuk *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Networking The Cafe Way Networking The Cafe Way On this edition of Business Connections Live Steve Hyland asks Penny Power OBE, about how she is creating a very special new business community. This time, online and offline, The Business Cafe.and her experience of the crowdfunding journey. Blending the social networking culture for business, into a Cafe network, our own Cafe’s, branded and beautiful. When Penny owned Ecademy with her husband Thomas, they wanted members to own a share, due to FCA rules and pre the advent of Crowdfunding they were too early with this philosophy, but not this time. With The Business Cafe, they would like small businesses to own shares. Penny Power OBE is a businesswoman who has committed her life to supporting small businesses to connect as friends, have the skills they need and to build the mental strength they need when life is not all good. this started in 1998 when she launched the worlds first social network for business, Ecademy, 4 years before LinkedIn. Now Penny is bringing a new concept to the world of business networking, The Business cafe. On this edition of Business Connections Live, Penny will explain: Importance of building a community around your business The Crowdfunding journey The importance of digital skills, especially digital marketing and business apps Overcoming challenges and life. Tricks for mental strength Why real engagement is so important and we mustn’t automate everything How to communicate raw and real and why we now seek this to build trust Learn the business fundamentals of how your business can achieve: Funding Community building Maintaining mental strength Permission to be themselves – no longer hiding Strength to be brave Digital Skills and apps that they need to learn For more great information visit our Guests website or follow them on Social Media.Website: http://www.pennypower.co.uk  Twitter: @TBusinessCafe  Blog: http://www.thebusinesscafe.co.uk LinkedIn:  https://www.linkedin.com/company/9323917/   *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Budget 2017 What’s In It For You Budget 2017 What’s In It For You On this edition of Business Connections Live Steve Hyland asks Louise Punter, CEO of Surrey Chambers of Commerce about the impact the budget will have on businesses based on the chancellor’s specific announcements such as business rates, R&D, transport investment, VAT threshold, digital infrastructure, extra funding for Brexit preparations. While more remains to be done to reduce the impact of business rates on investment and growth, the Chancellor’s decisions will lessen the impact of rate rises on hard-pressed firms in many parts of the country from next April. Chambers campaigned hard for a reduction in the relentless rises of this iniquitous tax, and will be pleased that the Chancellor has listened and taken action. Louise will also share other issues being faced by businesses such as export opportunities; new legislation to deal with GDPR; auto-enrolment and the apprenticeship Levy as we move towards 2018. On this edition of Business Connections Live, Louise will explain: Costs faced by businesses Barriers to doing business New legislation to deal with GDPR, auto-enrolment, apprenticeship Levy What do businesses want? Learn the business fundamentals on how your business can achieve: Growth A better understanding of how to run a business in a post Brexit environment Focus and direction For more great information visit our Guests website or follow them on Social Media.Website: www.surrey-chambers.co.uk    Twitter:@SurreyChambers  @louisepunter   LinkedIn:https://www.linkedin.com/company/1007169/ *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Does Your Business Have Assets Or Liabilities Does Your Business Have Assets Or Liabilities On this edition of Business Connections Live Steve Hyland asks Steve Mills internationally renowned business coach, marketing and sales expert, professional speaker and trainer about sales and marketing assets and liabilities?  Is your marketing an asset, or a liability?  In other words, Steve is going to uncover one of the main keys to successful marketing.  It is not that you are doing the wrong marketing, rather you maybe doing the right marketing wrong. All businesses have assets or liabilities.  For example – they could have marketing assets, financial assets, or operational assets. How is it possible to improve your sales and marketing results in a way that doesn’t require extra investment in marketing? You get even smarter about how you deploy your resources and you take your existing core marketing processes, especially the ones that are already profitable, and you become better at executing them so that you are continuously evolving and improving your business and taking it to the next level. The world of business today can be complex and difficult to understand. Trying to learn new things and grow as a business owners can be even more daunting. After thirteen years coaching and speaking around the world Ian has learnt some amazing tricks, tips and ideas that can help the modern business owner to achieve their goals. The difference here is that these tips and strategies are easy to understand, simple to implement and proven to work. Bring an open mind and a fast writing pen, he is going to be giving away as many tips and ideas as he can in just one hour. Steve Mills is an internationally renowned business coach, marketing and sales expert, professional speaker and trainer. He is the author of four books, including most recently LinkedIn 2.0.  Steve has worked with 1,000’s of business owners in hundreds of industries and has made more than £100 million for his clients.  He has worked in the UK, USA, Europe, Middle East, Far East and Australia. Steve is also the author of over 50 audio, video, and online training programmes. On this edition of Business Connections Live, Steve will explain: How to get more from your marketing budget and time How to increase lead generation How to improve your lead conversion The keys to improving every element of your sales and marketing Learn the business fundamentals on how your business can achieve: More lead More sales A bigger business Reduced marketing waste An increase in marketing return on investment Reduced frustration in your marketing. For more great information visit our Guests website or follow them on Social Media. Website:http://www.stevemills.co/ Twitter: @prudentmarketer    Facebook: https://www.facebook.com/SteveMillsThePrudentMarketer     Blog: http://www.stevemills.co/10-biggest-mistakes/    LinkedIn: https://www.linkedin.com/in/marketingadvice/  *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Helping SMEs To Engage With HR On this edition of Business Connections Live, Steve Hyland asks Martine Robins, owner of the HR Dept Woking about the importance of Helping SMEs To Engage With Human Resources HR. In 2016, the FSB reported that there were 5.5 million SMEs in the UK, employing 15.7 million people which were 60% of all private sector employment in the UK.  The annual turnover was more than £1.8 trillion! This included 1.3 million employing businesses. How many of those businesses access HR support? If not, then why not? It can be a question of accessibility and knowing what support is out for SME businesses.  Many business owners are constantly busy, with limited time and resources and may employ people because they have to but hopefully because they see that in doing so means their business will be able to grow. Business owners may not engage with HR until they have a ‘people problem’ resulting in being out of their comfort zone, lack of knowledge and expertise in successfully dealing with it and the fear of litigation if they get it wrong. However, working with an HR provider can help them with compliance and best practice approaches across their whole people strategy.  Ensuring that the right people are recruited, fully compliant employment documentation exists, ensuring that processes are in place to bring clarity and structure to the business and peace of mind to the owner. On this edition of Business Connections Live, Martine will explain: Demystifying what support HR can provide – proactively contributing to the business growth … How to engage effectively with employees How to develop employees so they contribute to the business and add value How does outsourced HR support work? What’s In It For Me – from the business owner’s perspective? Learn the business fundamentals on how your business can achieve: The right people, in the right place at the right time Engaged and motivated employees add value to the bottom line Communication and frameworks/processes provide clarity that reduces time wasting in the business Having HR processes and procedures that are followed reduces the risk to the business of employee litigation For more great information visit our Guests website or follow them on Social Media.Website: http://www.hrdept.co.uk/licensees/Woking     Twitter:@Martine_HR Facebook: http://www.facebook.com/MartineRobinsHR   LinkedIn: http://www.linkedin.com/in/martine-robins-fcipd-09a90a1/  *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

GDPR What Is Marketing Consent GDPR What is Marketing Consent On this edition of Business Connections Live Steve Hyland asks Linda Bazant, Barrister and GDPR Speaker & Trainer about GDOR What Is Marketing Consent. With the General Data Protection Regulation coming into force on 25th May 2018, businesses are struggling to get to grips with the level of consent required for their marketing strategy. If you’re planning a marketing campaign, you’ll have to comply with a number of regulations. Some of these apply to unsolicited electronic messages sent by telephone, fax, email or text, while others apply to marketing material sent by post. Linda will give guidance on how to navigate the new regulation for marketers and explain how GDPR will dovetail into the Privacy and Electronic Communication Regulation (PECR) which restricts the circumstances in which you can market people and other organisations by phone, text, email or other electronic means. Linda is a Barrister with a Law and Politics degree and is a member of Gray’s Inn and BACFI. She is also joint founder of Retail Therapy Television (RTtv) and Business Connections Live. Linda specialises in corporate and media law with special emphasis on GDPR compliance and corporate governance. On this edition of Business Connections Live, Linda will explain: When consent is required What is legitimate interest Unambiguous consent The right to be forgotten – deletion New subject access request (SAR) compliance Privacy notices Learn the business fundamentals on how your business can achieve: Compliance with the new regulation A cleaner and more efficient database Customer trust Focus and direction For more great information visit our Guests website or follow them on Social Media.Website:  http://lindabazant.com/Twitter: @lindabazant  Blog: http://lindabazant.com/blog/   LinkedIn: https://www.linkedin.com/in/lindabazant/  *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Brexit If It’s Meant To Be It’s Down To Me Brexit If It’s Meant To Be It’s Down To Me. On this edition of Business Connections Live Steve Hyland asks Antonio Falco, “The Sales Director” about our attitude to sales in the current Brexit environment and his belief that the mindset should be If It’s Meant To Be It’s Down To Me Antonio will be talking about the need to ensure that you focus on ensuring that you are pushing for and focusing on the next sale irrespective of BREXIT or any other reason you want to use not to do what you have to do – run a successful business. Brexit a no-nonsense approach This will be a no-nonsense –‘right between the eyes’ – no sugar coating roller coaster discussion. Antonio Falco is The Sales Director and has been a business consultant specialising in helping businesses with sales & businesses & development. #thesalesdirector #bclbusinesstv #brexit On this edition of Business Connections Live, Antonio will explain: . What to focus on How to focus on it Practical actions to take. What targets to set. Learn the business fundamentals on how your business can achieve:   . Constant motivation Better and achievable results For more great information visit our Guests website or follow them on Social Media.Website: www.antoniofalco.comTwitter: @antoniofalco  LinkedIn:  https://www.linkedin.com/in/afalco/   *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Why Your Business Will Fail By 2020 On this edition of Business Connections Live Steve Hyland asksWarren Knight ,Top 100 Global Influencer in 2017 and award winning blogger, author and digital entrepreneur, Why Your Business Will Fail By 2020. Warren will be taking you through the importance of going through a digital transformation as a small business, as well as how to do your industry and competition research, understand your target audience and create a strategy that is consistent with your online message. Warren started his career as a professional hip-hop dancer, and is now an international keynote speaker, author and coach who built a £1m technology company in less than 2 years. Warren’s vision is to help 100,000 entrepreneurs and business owners successfully sell more products and services online through the strategic use of social media, digital marketing and e-commerce by 2019.  To reach this goal, Think Digital First is an online education company offering video courses in social media, digital marketing and business skills. After being in business for 25 years and specialising online for 10 years, award-winning entrepreneur Warren Knight will be sharing his knowledge and talking about why he wrote a 2nd edition of his book; Think #Digital First. On this edition of Business Connections Live, Warren will explain: Connecting with niche audiences and how to stay relevant The importance of owning your “digital assets” How brands must nurture their database to win more business How to develop the mindset of always thinking “sale sale sale” The importance of building brand advocates for awareness at zero cost What to do today to get prepared for success Learn the business fundamentals on how your business can achieve: An understanding around developing a unique “tone of voice” online Why brand consistency both online and offline builds trust What technology will help you save time and stay focused on working “on” your business A 5-step online sales methodology to achieve success through sales A top tip that will turn customers into massive brand advocates One action that will guarantee your business will not fail by 2020 (if applied on a daily basis). For more great information visit our Guests website or follow them on Social Media.Website: http://www.thinkdigitalfirst.com/    Twitter: @warrenknight  @think_digital1  Facebook: http://www.facebook.com/ThinkDigitalFirst/   LinkedIn: Warren Knight *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

How To Secure Investment On Dragon’s Den On this edition of Business Connections Live Steve Hyland asks Julianne Ponan, Owner and CEO of Creative Nature Superfoods, How To Secure Investment On Dragon’s Den. Julianne was recently on Dragons Den on the first episode of this season. She will be talking about her experience in taming a dragon.Julianne will also be covering why your product needs to have a purpose, what does your product do to help people, how does it make their lives easier, does it solve a problem? People don’t remember facts anymore as there are to many numbers, passwords and adverts that are constantly around us in our busy lives. People remember stories they connect with. A story from a product that has purpose people will relate too, it will evoke emotion which in turn will create brand loyalty. Julianne is the youngest winner of the National Natwest Everywoman Artemis Award for Women Entrepreneurs. Julianne also won 3 awards in FSB Surrey Business awards for Young Person in Business, Real Life Entrepreneur and Overall Winner, she was Director of the Year at the Toast of Surrey Awards and Young Director of the year in the IOD Awards and was recently voted by the public as the Guardians Leader of the Year. Julianne is also a mentor for Virgin Startup, keynote speaker and enjoys helping young entrepreneurs achieve their goals with particular focus in the food/retail industry. On this edition of Business Connections Live, Julianne will explain: Tips on how to execute a successful pitch on Dragons Den How to start exporting when you have no clue How to increase your social media presence when you have very little time Why a one page business plan is what you need to enable you to grow It’s not just about the amount of staff you have, it’s about your staffs attitude and drive to work. Learn the business fundamentals on how your business can achieve: Tips on how to execute a successful pitch on Dragons Den How to start exporting when you have no clue How to increase your social media presence when you have very little time For more great information visit our Guests website or follow them on Social Media.Website: https://www.creativenaturesuperfoods.co.uk/ Twitter:  @creativenature  @julianneponan   Facebook:  https://en-gb.facebook.com/julianneponan/      LinkedIn:  https://www.linkedin.com/in/julianne-ponan-7464a226/     *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

How Good Nutrition And Strategic Eating Benefits Mental Health On this edition of Business Connections Live Steve Hyland asks Kate Cook International Speaker on Healthier Lifestyles how good nutrition and strategic eating benefits mental health. As autumn approaches we all start to mourn the shorter days, and disappearing sun.  We now have optimised our Vitamin D (the sunshine vitamin) so vital in mental health concerns.   Of course, mental health issues don’t just apply to men but we know that A staggering 12 men commit suicide in the UK a Week.  Apparently 3/4 of people who are depressed are women but 3/4 of those who commit suicide are men.  It is thought that men tend to act out their depression more that women – often men still feel the burden of responsibility of protecting the family is weighing on their shoulders alone, even if the partner is working and providing too. Men really do need to be keeping sane. The foundation for finding sanity is to start eating in a way that at least gives you a chance to be sane.  Many foods we eat now such as cola drinks, junk food are chemical cocktails, they can’t give our brains a chance to be ‘normal’.  It’s actually a wonder that anybody is operating at any kind of normal level.  We are not giving our minds/bodies any of the fuel that might get a sane result. Kate gives talks and workshops to business clients empowering their staff to adopt healthier lifestyles. Kate is passionate about making nutritional change easy and effective. She is a highly experienced international speaker and her successful practice methods have secured extensive TV appearances, publishing deals, magazine features and commissions as an international keynote speaker. On this edition of Business Connections Live, Kate will explain: The power to change your mental health performance and resilience through great food foundations People do not make the connection between mental health and physical health Body health is mind health Radical changes can be made with effective nutrition Learn the business fundamentals on how your business can achieve: Since dysregulated blood sugar causes fluctuations in mood knowing how to stabilise blood sugar corrects this position Learn how to break the cycle of mental stress and tension using good nutrition Improve wellbeing by understanding your mental health needs and using nutrition to keep you balanced For more great information visit our Guests website or follow them on Social Media.Website: www.katecook.biz Twitter: @katecookbiz Facebook https://www.facebook.com/KateCookBiz  LinkedIn: https://www.linkedin.com/in/nutritioncoach/?ppe=1   *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Standing Up To Tough Questions In Business On this edition of Business Connections Live Steve Hyland asks Michael Dodd, professional speaker why Standing Up To Tough Questions In Business is so vital. Standing up to tough questioning is a vital modern skill – whether it’s in the workplace, the media or the marketplace. How business people answer challenging questions can be crucial to their success. Michael Dodd helps business people give more effective and persuasive answers in critical conversations – with customers, prospects, managers, employees, shareholders, journalists and members of the public. As a one-time journalist in the jungle of Australian politics in Canberra, Michael is steeped in the art of asking what are known as “blowtorch-on-the-belly” questions. As a one-time foreign correspondent and now as a professional speaker who has worked on six continents, he knows communication techniques that work across all countries and cultures. As a communications consultant, author and professional speaker he’s honed techniques for answering tough questions, nasty questions and really stupid questions. Michael will give you insights on  how  improving your content, structure and delivery style is a learnable skill. Michael Dodd helps people in business to become more inspirational communicators and equips them give great answers to tough questions. The fact that getting better at answering tough questions in the business world is something you can learn and get better at – which is why “Great Answers To Tough Questions At Work” has been published by Wiley. On this edition of Business Connections Live, Michael will explain: + What do business people need to know most about answering tough questions+What can you do if you’re very nervous about being questioned?+What you can do to prepare better for situations where you know you will be questioned rigourously?+What advice can you give for those going for job interviews? +How can you do better in staff appraisals? +What can you do if your company is being asked questions about a tragic situation where something has gone terribly badly wrong and people may have been injured or killed? Learn the business fundamentals on how your business can achieve: + Better outcomes to tough business conversations where you are being questioned+ Understand that there are things you can do to feel more confident during tough business conversations+ Know that there are things that you can do to be more in control during tough business conversations For more great information visit our Guests website or follow them on Social Media.Website: www.michaeldoddcommunications.com Twitter: @michaeldodd111 Facebook: Great Answers To Tough Questions At Work Blog:  doddblog LinkedIn:  Michael Dodd   *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Is Customer Experience Drowning In A Sea Of Indifference? On this edition of Business Connections Live Steve Hyland asks Gerry Brown, The Customer Lifeguard –  Is Customer Experience Drowning In A Sea Of Indifference? – Keeping it Afloat in an Ocean of Lip Service. Head-line grabbing, customer service nightmares, featuring the likes of BA, United Airlines, Southern Rail, various banks and utility companies continue unabated. These stories often come complete with lame, poorly timed, insincere executive statements and hard to believe PR excuses. This suggests that, at best, many companies are indifferent to, or at worst, simply don’t care about, their customers. Getting customer experience right and keeping customers happy, is not that easy, but neither is it a task of Herculean proportions, when done intelligently, authentically and inclusively. To successfully engage employees, provide customers with an outstanding experience and create a high performance culture, businesses need to be fully aligned, with strong internal & external communication to be able to overcome the challenges that come with daily business life. These are key elements in developing Organizational Engagement that is more than just lip service or a hastily contrived tactical shotgun marriage between departments. Companies that fail to do this typically have negative customer outcomes, increased attrition, endless internal finger pointing, severe reputational damage and disappointing financial results. Gerry Brown introduced us to the Four Principles of Customer Experience earlier this year. He will dig deeper into these principles to address the major shortcomings that have led to many of these customer incidents landing, expanding and compounding already bad customer experiences. Gerry Brown aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He helps businesses who are leaking revenue to save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy. On this edition of Business Connections Live, Gerry will explain: What customers want more than anything else when things go wrong Why the biggest challenge to effective communication is the fear of litigation What senior level commitment really means to customer experience success The value of empowering employees to make it personal and let them be themselves How strong Organizational Engagement is more than the sum of the parts Why a close knit corporate community operating with agility, flexibility & adaptability can trump dumb rules and arcane policies Learn the business fundamentals on how your business can achieve: Establishing an open and inclusive communications network to provide real time updates on any and all issues affecting customers and colleagues The creation of a corporate culture that pays more than lip service to customer centricity and builds long term, profitable customer relationships and strong employee performance How to ditch the scripts, act naturally and put the responsibility for great customer experience back in the hands of your best people An environment where employees are continuously provided the right information at the right time and the encouragement to take affirmative action and not be constricted by policies and procedures How a top down – bottom up customer experience philosophy can gain acceptance, enhance commitment, and increase the contribution, of all employees For more great information visit our Guests website or follow them on Social Media Website:www.customerlifeguard.com Twitter: @savingcustomers  @gerrybuk  LinkedIn: Gerry Brown   *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Is Your Social Media Policy Too Harsh Is Your Social Media Policy Too Harsh On this edition of Business Connections Live Steve Hyland asks Nicky Kriel, Social Media speaker, trainer and consultant, if Social Media Policies are too harsh. When is a private post published by an employee considered to be a public post by the employer? The relationship between employer, employees and social media has been making headlines. Employees are losing their jobs over their Tweets and Facebook posts. Some employers are demanding employees give them their social media passwords to access their private posts. Should you be monitoring what your employees are saying about you? How do you protect yourself from things that may go wrong? What do you do if your employees are on social media all day? Should you be preventing or encouraging employees to use social media? Nicky Kriel will be helping you to understand why you need written social media guidelines and how to write a social media policy that employees understand. Nicky Kriel is an international recognised Social Media Speaker, Trainer and Consultant. She has written two books on Social Media so far… On this edition of Business Connections Live, Nicky will explain: Why all companies with employees need to have written social media guidelines Recent cases that have made the news… How to write a social media policy Learn the business fundamentals on how your business can achieve: The elements essential to a social media policy-     Who can speak for the company-     Protecting company secrets-     Make it clear what is acceptable and not acceptable-     Encouraging social media advocacy –     Know who owns/controls your social media assets –     Importance of training For more great information visit our Guests website or follow them on Social Media.Website: www.nickykriel.com Twitter: @nickykriel Facebook: Nicky Kriel Blog:  Nicky Kriel Blog  LinkedIn: Nicky Kriel      *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Cyber Security And The Impact Of GDPR On this edition of Business Connections Live Steve Hyland asks Mike Osborne, Executive Chairman of Databarracks and Linda Bazant, GDPR Specialist of LRB Consult Ltd about Cyber Security And The Impact Of GDPR This hot subject is on everybody’s lips. But how will it effect the day to day running of businesses and what size business will be affected by GDPR. How to protect your business and recovery from cyber threats – in simple, non technical language and your responsibilities to report a serious breach to the Information Commissioners Office (ICO) form May 2018. An introduction to cyber security – including what it is, types of how the threat landscape is changing and why crime is moving online. How to get started with the Cyber Essentials Scheme. What to do if you get hit – how can you limit the spread of the attack and minimise damage. Your regulatory obligations – in the event of a breach (including GDPR). How to recover infected systems using backup – to minimise downtime and reduce data loss. On 25th May 2018 all organisations will have a duty to report certain types of data breach to the relevant supervisory authority and, in some cases to the individual affected by the breach in compliance with the General Data Protection Regulation also known as GDPR. A notifiable breach has to be reported to the relevant supervisory authority within 72 hours of the organisation becoming aware of it. In the light of the tight timescales for reporting a breach – it is important to have robust breach detection, investigation and internal reporting procedures in place. Failing to notify a breach when required to do so can result in a significant fine up to 10 million Euros or 2 per cent of your global turnover. Mike Osborne has a 30 year career in IT & Risk most recently as the Executive Chairman of UK specialist service provider Databarracks. During this time Mike was responsible for growing a fledgling Disaster Recovery company into one of the UK’s leading providers with revenues exceeding £50million pa and advising over 2,000 clients from SME’s to Global brands. A well known and respected industry figure and commentator, Mike is recipient of industry Lifetime Achievement & Personality of the Year Awards and is a Regional Finalist in the IOD Director Awards. Linda Bazant is a lawyer, GDPR Consultant/Trainer and Event Speaker and owner of LRB Consult Ltd who advises companies on the possible impact of the upcoming General Data Protection Regulation on their organisations. She is also the co-founder of the corporate television company, Business Connections Live TV. On this edition of Business Connections Live, Mike will explain: What DDoS, ransonmare, phishing, whaling and social engineering are How to spot the signs of the more common attacks What to do in the event of an attack (response) What you legally have to do if you have had a breach (reporting) How to improve staff awareness The three pillars of protection – Technology prevention, staff awareness/prevention and backup Linda will explain: What constitutes a Personal Data Breach What breaches you need to notify to the relevant supervisory authority When individuals have to be notified What information a breach notification must contain How to notify a breach How to prepare for breach reporting Learn the business fundamentals on how your business can achieve: Improved understanding of the threat landscape Staff understanding of what constitutes a breach Understanding how to act in the event of a breach Knowing who to call in the event of a breach Make sure you follow the regulation Robust breach detection Ensuring your business can Survive For more great information visit our Guests website or follow them on Social Media. Mike Osborne – Databarracks Website: www.databarracks.com Twitter: @databarracks  Podcast: thebcpcast LinkedIn:  Databarracks Linda Bazant  – LRB Consult Website: Lindabazant.com Twitter: @lindabazant Blog: Conquering GDPR LinkedIn: Linda Bazant *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts… You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

What are you talking about? BCL194 On this edition of Business Connections Live TV, we look at public speaking. We talk to Jeremy Nicholas speaker coach, MC & compere, after dinner speaker and radio and TV personality. Find out how to add humour to a presentation, do a great sales pitch, deliver presentations that get your point across perfectly and a lot more. It’s a fact most people would rather die than speak in public, however, if you are in business it’s now an important skill. On the show, we will talk about some of the techniques that you can use to improve your presentation techniques. Public Speaking Jeremy Nicholas is an after dinner speaker. who talks about his experiences as a TV and radio broadcaster. hosts conferences for companies and associations all over the world and teaches speakers how to be more entertaining and engaging. Regardless of your skill level, this will be a fascinating insight into how you can improve your communications and public speaking skills. On this edition of Business Connections Live, Jeremy will explain How to make an impact with your communication Why do business presentations have to be so boring? How to be entertaining and engaging Give them something to look forward to and think about Why PowerPoint is your friend Why you should always agree to speak at events How to cope with nerves Learn the business fundamentals on how your business can: Do a great sales pitch Get reaction from your audience Engage your audience throughout Deliver presentations that get your point across perfectly Be confident For more great information visit our Guests website or follow them on Social Media.Website: http://www.JeremyNicholas.co.uk Twitter: @Jeremy_nicholas Facebook:https://www.facebook.com/jeremy.nicholas.16 LinkedIn:  https://www.linkedin.com/in/jeremynicholas/   Download: Jeremy Nicholas – Biography – June 2017 Download: 17 Unusual things about Jeremy Nicholas *******You Can Contact Business Connections Live****** The UK’s Leading Online Business Channel: Subscribe Here! http://businessconnectionslive.com/BC... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... You Can Contact Business Connections Live The UK’s Leading Online Business Channel: Subscribe Here! http://www.youtube.com/subscription_c... Visit our Website http://businessconnectionslive.com Follow us on Twitter for the latest news https://twitter.com/bclbusinesstv Live Shows on Youtube Mondays Mid-day GMT https://www.youtube.com/c/businesscon... Follow us on our Google+ page https://plus.google.com/+Businessconn... Follow us on our Facebook page https://www.facebook.com/BusinessConn... Find Out more about TubeBuddy https://www.tubebuddy.com/bclbusinesstv You can email the studio here studio@businessconnectionslive.com We are always looking for Industry experts…

Slow Down To Gain More In Business On this edition of Business Connections Live Steve Hyland asks Jackie Jarvis, Business Coach on how to Slow Down To Gain More In Business and about her experience walking the Camino Routes and how the powerful messages she heard from what she calls the Voice of Slow are important for all those ‘running too fast’ and ‘pushing too hard’ in their busy lives. After many years of running fast and pushing hard for results in her business life, (as a business owner and coach) Jackie Jarvis, decided to take time out to do something completely different. She walked 1,200 miles along three different Camino routes to Santiago, the very routes that have been walked by pilgrims and saints over 100’s of years. It was whilst walking these spiritual routes and clearing her mind she made some powerful connections with the power of SLOW. On returning she felt compelled to share these insights and their application to both business and life. On this edition of Business Connections Live, Jackie will explain: Let go of what is weighing you down Give yourself permission to slow down Listen to your voice of slow (ignore your ego!) Be present (not distracted) Trust in the journey Learn the business fundamentals on how your business can achieve: Less anxiety and stress Increased energy More happiness and enjoyment of business and life Accomplishment of what really matters… Peace of mind and clarity For more great information visit our Guests website or follow them on Social Media.Website: https://inpursuitofslow.com/   Twitter:  @jackiejarvis1 Facebook:https://www.facebook.com/InPursuitOfSlow/ Amazon:  http://www.iandickson.co.uk/my-blog     Liked it? Take a second to support BCLtv on Patreon!  

Leadership Lessons For Blue Collar Workers On this edition of Business Connections Live Steve Hyland asks Hugo Heij, International Business Coach, Leadership Speaker, and Workshop Facilitator about Leadership Lessons For Blue Collar Workers  and his impressive strategies and techniques that will transform any business. Especially his experience with dockers and blue-collar workers have taught him priceless lessons about Leadership and Staff Motivation. Hugo has extensive experience in leading and developing teams on an international scale and has continually achieved growth across the board in the different countries he worked in. His expertise in Ports, Shipping and Logistics has given him global insights that enable him to provide his clients with impressive strategies and techniques that will transform any business. Especially his experience with dockers and blue-collar workers have taught him priceless lessons about Leadership and Staff Motivation. On this edition of Business Connections Live, Hugo will explain: – That leadership is not about you- What the difference is between Management and Leadership- How to motivate Blue Collar workers- Leadership and ‘The mirror and the window’- Leadership in uncertain times – What the commercial reality is of Staff Engagement Learn the business fundamentals on how your business can achieve: Increased profits Improved staff engagement Increased productivity Reduced absenteeism Reduced staff turnover Lower recruitment costs For more great information visit our Guests website or follow them on Social Media.Website: www.hugoheij.com Twitter: @hugoheij Facebook: https://www.facebook.com/hugoheij/  LinkedIn:  https://www.linkedin.com/in/hugoheij/    Liked it? Take a second to support BCLtv on Patreon!

Cracking The Code Of High Performance Teamwork On this edition of Business Connections Live Steve Hyland asks Nick Fewings is CEO of a learning and development company Ngagementworks about Cracking The Code Of High performance Teamwork and why effective teamwork is vital to the success of every organisation and even more so in times of political and economic instability. Few organisations actually quantify what it is, how to measure it and how to achieve high-performance in teamwork. Understanding why one team performs better than another is hard to crack. Google has spent millions on Project Aristotle with inconclusive results.  However, Nick believes he has cracked it with a combination of behavioural profiling and the Team DyNAmics© Model he created. Formerly a Change Director with Barclays, Nick is accredited in project and change management and a business behavioural psychologist.  When not working with teams, he speaks at conferences throughout the world about leadership, effective teamwork and the importance of building collaborative relationships. To date, he has spoken at over 400 conferences, most recently in Beijing, where he shared his knowledge and expertise on leading and developing high-performance teams. He also publishes articles, hints and tips about personal, leadership and team development on his blog site, Yours Behaviourally, where he has recently successfully launched a Pay It Forward initiative, where guest experts are featured and share a tip on teamwork to help others. On this edition of Business Connections Live, Nick will explain: The importance of not only understanding WHO is in your team but also HOW effectively they work together The impact of behaviours on teamwork Getting the balance right between Task and Relationships The most important element of high-performance that the team must all know What the big data reveals about where teams are struggling Learn the business fundamentals on how your business can achieve:   An appreciation of the importance of understanding not only technical skills of team members but their behavioural preferences Why it is important to regularly measure and review how your team is working together A Balance to their team meetings by focussing not only what needs to be achieved but also how it is achieved What areas to focus on when building high-performance Hints on pitfalls and how to avoid them For more great information visit our Guests website or follow them on Social Media.Website: : http://www.ngagementworks.com/         Twitter: @nickfewings Facebook: https://www.facebook.com/Ngagementworks/  Articles: https://yoursbehaviourally.com/ LinkedIn: Nick Fewings Liked it? Take a second to support BCLtv on Patreon!  

Catching People Doing Things Right On this edition of Business Connections Live Steve Hyland asks Derek Williams, leading authority on employee engagement and customer service about Catching People Doing Things Right! Lack of employee engagement is costing the UK an estimated £340billion every year.  That’s roughly £14,000 per working person in sickness, attrition, lost productivity, accidents in the workplace and poor customer service.  Many managers try to overcome this situation with financial incentives but completely kill trust and goodwill in the process; we seem to have lost sight of the power of employee recognition.  The best way to grow our economy, become a centre of service excellence and improve standards of living is to engage our employees better. and our customers are in a great position to help make that happen. Derek has won five national awards for customer service in his own business he then founded The WOW! Awards – it’s all about catching people doing things right.  He works with organisations around the world helping to create great places to work, great places to be a customer and great results! On this edition of Business Connections Live, Derek will explain: Most of what we do is driven more by our fears than by our aspirations. Myth #1  Customers only ever want to complain Myth #2  By managing the detail we will achieve a better outcome. Myth #3  People are motivated to perform better when we pay them more. Myth #4  Softness is weakness in management. Sincere recognition is the most powerful driver of employee engagement; it’s also the hardest to do well because it’s not urgent enough. Learn the business fundamentals on how your business can achieve: Keeping your your best employees. Reduced cost of absence and attrition. Improved creativity. Reduced accidents in the workplace. 62% of people would rather have a new boss than a pay rise. Improve customer service – reduced complaints, improved retention, improved spend, improved bottom line.  Improved patient recovery rates in the healthcare sector. Improved brand – create a better place to work and people will be queuing up at your door For more great information visit our Guests website or follow them on Social Media.Website: www.thewowawards.co.uk Twitter: @thewowawards Facebook: https://www.facebook.com/WOWAwards/LinkedIn: https://www.linkedin.com/in/derekmwilliams/  Liked it? Take a second to support BCLtv on Patreon!    

How To Keep Your Remote Workers Engaged On this edition of Business Connections Live Steve Hyland asks Iain Bell is Managing Director of Minted Box, How To Keep Your Remote Workers Engaged.  Where does the power lie in your business? You might suggest it’s with the people at the top the visionaries or the strategists. Or perhaps with the financial gurus, or whoever writes your business plans. But in fact, the power in your business lies with your people. They are the ones putting the plans into place; taking the vision and making it work; the frontline between you and your customers. So, engaging your people, especially your non desk teams, with your business could be the difference between success and failure. Or, if you already think you’re successful, just how much better could it be if your workforce was really, truly engaged? On this edition of Business Connections Live, Iain will explain how: It improves productivity employees who understand what your business is trying to achieve and their role in your success work harder. It improves retention Making your workplace somewhere special means less staff turnover and a much better working environment. It improves sales customer-facing staff who are motivated and happy in their work are better to do business with It improves recruitment good workplace ethics boost your reputational brand, making your business popular with applicants. It improves you if you’re a business owner or a manager, you have probably already encountered employee complaints, poor working atmospheres and problems with teamwork. Employee engagement is a two-way thing; if you create a positive and happy workspace, you will benefit from it in terms of your enjoyment of your daily work, and the commercial benefits it brings Learn the business fundamentals on how your business can achieve: Are you telling your staff enough about the business?   Poor communication is one of the things most often mentioned in staff surveys and personal feedback sessions. If you think you could be doing more to engage your employees: Why not start by taking a look at how you communicate?     Are they able to communicate well with you? There are a lot of strategies and technology around that can help you to do things smarter, helping your business to benefit from highly engaged employees. For more great information visit our Guests website or follow them on Social Media.Website: http://www.mintcentral.com Twitter: @mintedbox Facebook:  Blog:   LinkedIn:    Liked it? Take a second to support BCLtv on Patreon!    

Mindfulness And The Art Of Change Mindfulness And The Art Of Change On this edition of Business Connections Live Steve Hyland asks Philip Cox-Hynd, seasoned business consultant, author and mindfulness expert how combining hard-nosed business thinking with key concepts in mindfulness can drive positive change in organisations. In the fast paced 21st century marketplace, change is inevitable and must be managed strategically in order successfully grow business. In order to achieve this change must be planned, wholesale and chosen to avoid unproductive disruption and rejection from employees – an area that Philip specialises in. Philip’s extensive experience gained within client companies enabled him to develop the Change by Choice methodology which encapsulates the definition, delivery, and hands-on implementation of strategy-led behavioural change. His expertise covers most aspects of how to accelerate growth in a company. This is achieved via firstly improving leadership through the Radical Relatedness process to crystallise direction and role-model relationships that inspire. Secondly, growth acceleration is also achieved via the Unreasonable Buy-in process used to engage and galvanise the staff themselves to drive change from the bottom up. Engaging a critical mass of staff to the point where they want to drive change has become his speciality. On this edition of Business Connections Live, Philip will explain: –         Adapting to change in the rapidly changing business environment –          Seeing change as a potential for growth –          Engagement; how to engage staff to the level where by they would choose and even drive change –          Creating sustainable change; change that is measurable and lasts –          Becoming a successful change agent: how to navigate change leadership –          Taking your people with you: navigating team change –          Mindfulness in the workplace Learn the business fundamentals on how your business can achieve: Mindful change Change that lasts Change by choice Leadership skills (driving change in others) How to adapt to change Creating growth through change For more great information visit our Guests website or follow them on Social Media.Website: https://harley-young.co.uk Twitter: @philipcox-hynd  Facebook:  Blog:  LinkedIn:  https://www.linkedin.com/in/philip-cox-hynd-150b845/