Podcasts about gembah

On this week's episode of PrimeTalk Podcast, Henrik Johansson - Co-Founder and CEO of Gembah - talks about consumer product creation and more info about his life's journey. About Henrik Johansson of Gembah - his Prime Talk episode covers the entrepreneurial journey of Henrik Johansson, the co-founder and CEO of Gembah, a marketplace for consumer product creation. We cover his background from growing up in Sweden to starting his first company in the dot-com era, experiencing a failed business, and then founding several successful startups, including Boundless and now Gembah. The interview also delves into the motivations behind Gembah and the company's mission to help entrepreneurs and small businesses create new products more efficiently and with less risk.

Henrik Johansson is the CEO and Co-founder of Gembah. Gembah is a pioneering global marketplace for product development that provides a streamlined and simplified process for creating products by connecting individuals with first-rate product designers, manufacturers, and supply chain experts worldwide. Henrik is a successful serial entrepreneur with a wealth of experience in technology-enabled services, SaaS, and marketplaces. He has also co-founded and served as the CEO of several venture startups, including Boundless, a $100M promotional products company and platform. Henrik is a recognized expert in scaling startups, developing world-class teams, creating a positive organizational culture, and establishing scalable processes and infrastructure. In this episode… Developing a new product as an entrepreneur can be intimidating, as it demands a unique set of skills, knowledge, and resources to bring an innovative idea to fruition. From conducting thorough product research to designing, sourcing, and manufacturing, precisely executing these stages helps to launch new products from concept to shelf. Serial entrepreneur Henrik Johansson acknowledges that most entrepreneurs lack the necessary expertise to navigate this complex process. However, he believes that with the right mindset, approach, and support, entrepreneurs can turn their product ideas into tangible reality. To help aspiring entrepreneurs overcome this challenge, Henrik has created a marketplace for product development. By providing access to a streamlined process and top-tier designers, manufacturers, and supply chain experts, the platform has made the process of creating a new product more accessible and less intimidating than ever before. In this episode of the Quiet Light Podcast, Pat Yates sits down with Henrik Johansson, Co-founder and CEO of Gembah, to discuss the product development journey. Henrik talks about Gembah and its services, product research, product design techniques, and sourcing reliable manufacturers.

Join us on the Sellernomics Podcast as we delve into the art and science of product development with Henrik Johansson, the CEO and co-founder of Gembah. In this enlightening episode, Henrik shares his expertise on how top Amazon brands conceptualize, develop, and launch products that not only meet but exceed market expectations. Whether you're an established brand looking to innovate or a new seller aiming to make your mark, this episode is packed with invaluable insights on turning product development into your competitive edge. #HenrikJohansson #Gembah

In the dynamic landscape of modern business, understanding the power of customer success to align employees has become a cornerstone of organizational prosperity. Join us in this insightful podcast episode as we explore the transformative impact of customer success and its pivotal role in fostering employee alignment. Today's guest is Henrik Johansson, Co-Founder & CEO at Gembah. Inc Magazine ranked his company #481 on the 2023 Inc 5000 list. Gembah is a end-to-end product development platform helping companies and innovators take ideas from concept to reality. Henrik brings profound insights into the art of leveraging customer success to unify and align employees towards a common goal. Tune in as we unravel real-world examples and practical strategies that highlight how a strong focus on customer success can drive employee engagement, enhance customer satisfaction, and fuel the overall growth and success of your business. Discover how nurturing a culture of customer-centricity, empathy, and dedication to delivering exceptional service can foster a sense of purpose, pride, and collective ownership among your employees. Don't miss this illuminating episode that unravels the key principles behind utilizing customer success to align employees and steer your organization towards enduring success.   Get the show notes for The Power of Customer Success to Align Employees with Henrik Johansson at Gembah Click to Tweet: Listening to a fantastic episode on Growth Think Tank with #HenrikJohansson featuring your host @GeneHammett https://bit.ly/3QE6chT   #CustomerSuccess #GeneHammettPodcast #GHepisode1038 #Inc5000 #endtoendproductdevelopmentplatform #developmentplatform     Give Growth Think Tank a review on iTunes!

On this episode of The Thoughtful Entrepreneur. your host Josh Elledge speaks with the Co-Founder and CEO of Gembah, Henrik Johansson. Gembah meets your business needs wherever you are in the product development lifecycle. The versatility of the Gembah network gives you the freedom to pivot, test, and maneuver around challenges more easily than ever before. Gembah's platform consolidates the entire product development process. Product development is exciting and can make or break a company, but it isn't easy. It requires a lot of people, data, and expertise to get it right. Some of the most challenging aspects of product development are building the right team, managing all the moving parts, and knowing what to do next.Henrik co-founded and led Gembah and is a former CEO and co-founder of several venture startups, most recently Boundless, a $100M promotional products company and platform. When he isn't focusing on building Gembah, you can find him trail running or eating Mexican food.Apply to be a Guest on The Thoughtful Entrepreneur: https://go.upmyinfluence.com/podcast-guest.Links Mentioned in this Episode: Want to learn more? Check out Gembah's website at https://gembah.com/.Check out Gembah on Facebook at https://www.facebook.com/MadeWithGembah/.Check out Gembah on X at https://twitter.com/MadeWithGembah/.Check out Gembah on LinkedIn at https://www.linkedin.com/company/gembah-inc/.Check out Henrik on LinkedIn at https://www.linkedin.com/in/hjohansson/.Don't forget to subscribe to The Thoughtful Entrepreneur and thank you for listening. Tune in next time!More from UpMyInfluence: We are actively booking guests for our The Thoughtful Entrepreneur. Schedule HERE.Are you a 6-figure consultant? I've got high-level intros for you. Learn more here.What is your #1 Lead Generation BLOCKER? Take my free quiz here.Want to learn more about all the podcasts managed by UpMyInfluence? Opt in here.

In this episode, we welcome Zack from Gembah and we talk about how to bring the best products to the Amazon marketplace by differentiation, innovation, and creating new ideas.

It's time to re-imagine how entrepreneurs bring their innovative value propositions to market at the appropriate scale to meet the important needs of millions of people. The new way of thinking is for entrepreneurs to focus all their energy on designing, refining and strengthening the value proposition, and then plugging in to a network of resources assembled by others so that customers enjoy the full realization of the value experience the entrepreneurial has designed. Jeff Grogg of JPG Resources joined Economics For Business to describe how this works in the CPG food and beverage industry. Knowledge Capsule Starting From A New Value Proposition. The entrepreneurial journey — whether starting a new company or launching or improving a brand or launching and managing a new corporate innovation initiative or even a new division or internal venture — starts with a value innovation goal. An entrepreneurial team or an entrepreneurial organization conceives of a new experience for customers that they'll value highly enough to warrant the firm's investment in new capabilities. The team tests the market appeal and commercial power of the value proposition to greatest extent they can. They get ready to go to market at scale — to produce, package, ship, distribute, sell and take payments, and then to respond to marketplace results with more volume, or broader distribution, or maybe some tweaks to some aspects of the execution of the value proposition. Traditionally, once the launch decision is made, the firm maps out the value chain and assembles the enabling resources — manufacturing capacity for products, service backrooms and infrastructure for services, supply chain components, business partnerships and their associated contracts, marketing and sales capabilities, distribution, warehousing and retail access. What if this part — the resource assembly part — were already done? The risks and constraints of making a new business out of a new value proposition would be greatly reduced. Jeff Grogg and his platform firm have built new business infrastructure so that entrepreneurs don't need to. Jeff describes his company, JPG Resources, as a business builder. His focus is on food and beverage businesses in the CPG category. The company build businesses so that entrepreneurs don't have to. To be clear, the entrepreneurial teams focus on the customer and customer empathy and understanding, identifying a unique value that meets meaningful needs for a large number of people. That's the critical step in the generation of new economic value. The next step is typically building the supply chain from formulation and recipe development for scale, to manufacturing and packaging, shipping and distribution, and designing the management processes and hiring the people and drawing up the contracts for smooth continuous scale operations. That's extremely hard work, and fraught with risk. The phrase “starting a business” can sound intimidating for that reason. JPG Resources can absorb and take on and solve all those challenges and potential problems, and free the entrepreneurs to concentrate on customer value design and the last mile of marketing and sales. The new entrepreneurial production structure can apply at all scales. JPG Resources has helped pre-market start-ups with initial product development and culinary research, has provided infrastructure for growth for maturing companies, has helped mid-size companies expand beyond their current scope, and has helped big companies enter new areas beyond their existing comfort zones. The new “plug-in” production structure operates at all stages and all scales and all along the value chain. JPG Resources can provide manufacturing or train manufacturers from start up through expansion. The can help with food science, create new processes, manage contracting, identify and mitigate risk factors and arrange insurance. They can organize supply chain redundancy (efficient redundancy through back-ups, not wasteful redundancy through duplicates) and build resilience for clients. A virtual supply chain is superior to — and more flexible than - the self-assembled version. The new entrepreneurial production structure is a network without boundaries. The very term “supply chain” reflects linear thinking — links joined together in sequence. Systems thinking is non-linear. The JPG Resources infrastructure is an ecosystem using connective logic, connecting the necessary components, people, knowledge and flows for the desired outcome, and reconnecting as needed when the environment or the market changes. The network is not bounded — there are always external or partner services that are currently outside the network that can be brought in through new connections. All are conceptually aligned, and all the relationships and contracts are win-win. The experience of JPG Resources in designing, assembling and integrating supply chains and production networks means that they've seen both sides of contractual relationships and service partnerships under all conceivable circumstances and can make sure all the agreements work - and expand the value space - for all parties. The new entrepreneurial production structure is an acceleration and strengthening of knowledge-building proficiency. In episode #199, we identified knowledge-building proficiency as the key to value creation capacity. By partnering with infrastructure building firms like JPG Resources (and Gembah from episode #210), entrepreneurs can benefit from sharing the knowledge that these forms have already accumulated over multiple projects and product and business launches and growth initiatives. Jeff's company is only too happy to share this knowledge, and doing so can help entrepreneurs avoid what he calls “self-harm” — making mistakes that could be avoided with the relevant prior knowledge. Experience is harder to share. Jeff's staff have hundreds of thousands of hours of experience, and, while entrepreneurs can't live what they've lived, they can certainly benefit from experiential learning. The error avoidance inherent in knowledge and experience sharing can be invaluable to entrepreneurs. Individual freedom and choice still apply, in a more flexible capital structure. Entrepreneurs can choose as much or as little of the available pre-built infrastructure as they choose. They can focus on their own strengths and supplement where they know they need to. They can make their own connections in the ecosystem and their own adjustments as circumstances dictate. The new entrepreneurial infrastructure does not imply a reduction in entrepreneurial initiative, but a boost, an acceleration, an expansion of value creation potential. It enables the entrepreneur to concentrate on value facilitation rather than on building a supply chain. The capital structure for value creation in the economy as a whole becomes more flexible, flows more freely and can throw off the shackles of bureaucracy and regulatory compliance. The entrepreneur can pass on the burdens of HR and finance and legal and many more functions that are peripheral to — and sometimes impediments to - value creation and concentrate on the value task alone. This suite of organizational and capital innovation points to a structure of more firms, better firms, and faster and more significant value creation, with fewer economic resources devoted to value-extracting bureaucracy. Additional Resources JPGResources.com Jeff Grogg on LinkedIn: Mises.org/E4B_211_LinkedIn

It's time to re-imagine how entrepreneurs bring their innovative value propositions to market at the appropriate scale to meet the important needs of millions of people. The new way of thinking is for entrepreneurs to focus all their energy on designing, refining and strengthening the value proposition, and then plugging in to a network of resources assembled by others so that customers enjoy the full realization of the value experience the entrepreneurial has designed. Jeff Grogg of JPG Resources joined Economics For Business to describe how this works in the CPG food and beverage industry. Knowledge Capsule Starting From A New Value Proposition. The entrepreneurial journey — whether starting a new company or launching or improving a brand or launching and managing a new corporate innovation initiative or even a new division or internal venture — starts with a value innovation goal. An entrepreneurial team or an entrepreneurial organization conceives of a new experience for customers that they'll value highly enough to warrant the firm's investment in new capabilities. The team tests the market appeal and commercial power of the value proposition to greatest extent they can. They get ready to go to market at scale — to produce, package, ship, distribute, sell and take payments, and then to respond to marketplace results with more volume, or broader distribution, or maybe some tweaks to some aspects of the execution of the value proposition. Traditionally, once the launch decision is made, the firm maps out the value chain and assembles the enabling resources — manufacturing capacity for products, service backrooms and infrastructure for services, supply chain components, business partnerships and their associated contracts, marketing and sales capabilities, distribution, warehousing and retail access. What if this part — the resource assembly part — were already done? The risks and constraints of making a new business out of a new value proposition would be greatly reduced. Jeff Grogg and his platform firm have built new business infrastructure so that entrepreneurs don't need to. Jeff describes his company, JPG Resources, as a business builder. His focus is on food and beverage businesses in the CPG category. The company build businesses so that entrepreneurs don't have to. To be clear, the entrepreneurial teams focus on the customer and customer empathy and understanding, identifying a unique value that meets meaningful needs for a large number of people. That's the critical step in the generation of new economic value. The next step is typically building the supply chain from formulation and recipe development for scale, to manufacturing and packaging, shipping and distribution, and designing the management processes and hiring the people and drawing up the contracts for smooth continuous scale operations. That's extremely hard work, and fraught with risk. The phrase “starting a business” can sound intimidating for that reason. JPG Resources can absorb and take on and solve all those challenges and potential problems, and free the entrepreneurs to concentrate on customer value design and the last mile of marketing and sales. The new entrepreneurial production structure can apply at all scales. JPG Resources has helped pre-market start-ups with initial product development and culinary research, has provided infrastructure for growth for maturing companies, has helped mid-size companies expand beyond their current scope, and has helped big companies enter new areas beyond their existing comfort zones. The new “plug-in” production structure operates at all stages and all scales and all along the value chain. JPG Resources can provide manufacturing or train manufacturers from start up through expansion. The can help with food science, create new processes, manage contracting, identify and mitigate risk factors and arrange insurance. They can organize supply chain redundancy (efficient redundancy through back-ups, not wasteful redundancy through duplicates) and build resilience for clients. A virtual supply chain is superior to — and more flexible than - the self-assembled version. The new entrepreneurial production structure is a network without boundaries. The very term “supply chain” reflects linear thinking — links joined together in sequence. Systems thinking is non-linear. The JPG Resources infrastructure is an ecosystem using connective logic, connecting the necessary components, people, knowledge and flows for the desired outcome, and reconnecting as needed when the environment or the market changes. The network is not bounded — there are always external or partner services that are currently outside the network that can be brought in through new connections. All are conceptually aligned, and all the relationships and contracts are win-win. The experience of JPG Resources in designing, assembling and integrating supply chains and production networks means that they've seen both sides of contractual relationships and service partnerships under all conceivable circumstances and can make sure all the agreements work - and expand the value space - for all parties. The new entrepreneurial production structure is an acceleration and strengthening of knowledge-building proficiency. In episode #199, we identified knowledge-building proficiency as the key to value creation capacity. By partnering with infrastructure building firms like JPG Resources (and Gembah from episode #210), entrepreneurs can benefit from sharing the knowledge that these forms have already accumulated over multiple projects and product and business launches and growth initiatives. Jeff's company is only too happy to share this knowledge, and doing so can help entrepreneurs avoid what he calls “self-harm” — making mistakes that could be avoided with the relevant prior knowledge. Experience is harder to share. Jeff's staff have hundreds of thousands of hours of experience, and, while entrepreneurs can't live what they've lived, they can certainly benefit from experiential learning. The error avoidance inherent in knowledge and experience sharing can be invaluable to entrepreneurs. Individual freedom and choice still apply, in a more flexible capital structure. Entrepreneurs can choose as much or as little of the available pre-built infrastructure as they choose. They can focus on their own strengths and supplement where they know they need to. They can make their own connections in the ecosystem and their own adjustments as circumstances dictate. The new entrepreneurial infrastructure does not imply a reduction in entrepreneurial initiative, but a boost, an acceleration, an expansion of value creation potential. It enables the entrepreneur to concentrate on value facilitation rather than on building a supply chain. The capital structure for value creation in the economy as a whole becomes more flexible, flows more freely and can throw off the shackles of bureaucracy and regulatory compliance. The entrepreneur can pass on the burdens of HR and finance and legal and many more functions that are peripheral to — and sometimes impediments to - value creation and concentrate on the value task alone. This suite of organizational and capital innovation points to a structure of more firms, better firms, and faster and more significant value creation, with fewer economic resources devoted to value-extracting bureaucracy. Additional Resources JPGResources.com Jeff Grogg on LinkedIn: Mises.org/E4B_211_LinkedIn

It's time to re-imagine how entrepreneurs bring their innovative value propositions to market at the appropriate scale to meet the important needs of millions of people. The new way of thinking is for entrepreneurs to focus all their energy on designing, refining and strengthening the value proposition, and then plugging in to a network of resources assembled by others so that customers enjoy the full realization of the value experience the entrepreneurial has designed. Jeff Grogg of JPG Resources joined Economics For Business to describe how this works in the CPG food and beverage industry. Knowledge Capsule Starting From A New Value Proposition. The entrepreneurial journey — whether starting a new company or launching or improving a brand or launching and managing a new corporate innovation initiative or even a new division or internal venture — starts with a value innovation goal. An entrepreneurial team or an entrepreneurial organization conceives of a new experience for customers that they'll value highly enough to warrant the firm's investment in new capabilities. The team tests the market appeal and commercial power of the value proposition to greatest extent they can. They get ready to go to market at scale — to produce, package, ship, distribute, sell and take payments, and then to respond to marketplace results with more volume, or broader distribution, or maybe some tweaks to some aspects of the execution of the value proposition. Traditionally, once the launch decision is made, the firm maps out the value chain and assembles the enabling resources — manufacturing capacity for products, service backrooms and infrastructure for services, supply chain components, business partnerships and their associated contracts, marketing and sales capabilities, distribution, warehousing and retail access. What if this part — the resource assembly part — were already done? The risks and constraints of making a new business out of a new value proposition would be greatly reduced. Jeff Grogg and his platform firm have built new business infrastructure so that entrepreneurs don't need to. Jeff describes his company, JPG Resources, as a business builder. His focus is on food and beverage businesses in the CPG category. The company build businesses so that entrepreneurs don't have to. To be clear, the entrepreneurial teams focus on the customer and customer empathy and understanding, identifying a unique value that meets meaningful needs for a large number of people. That's the critical step in the generation of new economic value. The next step is typically building the supply chain from formulation and recipe development for scale, to manufacturing and packaging, shipping and distribution, and designing the management processes and hiring the people and drawing up the contracts for smooth continuous scale operations. That's extremely hard work, and fraught with risk. The phrase “starting a business” can sound intimidating for that reason. JPG Resources can absorb and take on and solve all those challenges and potential problems, and free the entrepreneurs to concentrate on customer value design and the last mile of marketing and sales. The new entrepreneurial production structure can apply at all scales. JPG Resources has helped pre-market start-ups with initial product development and culinary research, has provided infrastructure for growth for maturing companies, has helped mid-size companies expand beyond their current scope, and has helped big companies enter new areas beyond their existing comfort zones. The new “plug-in” production structure operates at all stages and all scales and all along the value chain. JPG Resources can provide manufacturing or train manufacturers from start up through expansion. The can help with food science, create new processes, manage contracting, identify and mitigate risk factors and arrange insurance. They can organize supply chain redundancy (efficient redundancy through back-ups, not wasteful redundancy through duplicates) and build resilience for clients. A virtual supply chain is superior to — and more flexible than - the self-assembled version. The new entrepreneurial production structure is a network without boundaries. The very term “supply chain” reflects linear thinking — links joined together in sequence. Systems thinking is non-linear. The JPG Resources infrastructure is an ecosystem using connective logic, connecting the necessary components, people, knowledge and flows for the desired outcome, and reconnecting as needed when the environment or the market changes. The network is not bounded — there are always external or partner services that are currently outside the network that can be brought in through new connections. All are conceptually aligned, and all the relationships and contracts are win-win. The experience of JPG Resources in designing, assembling and integrating supply chains and production networks means that they've seen both sides of contractual relationships and service partnerships under all conceivable circumstances and can make sure all the agreements work - and expand the value space - for all parties. The new entrepreneurial production structure is an acceleration and strengthening of knowledge-building proficiency. In episode #199, we identified knowledge-building proficiency as the key to value creation capacity. By partnering with infrastructure building firms like JPG Resources (and Gembah from episode #210), entrepreneurs can benefit from sharing the knowledge that these forms have already accumulated over multiple projects and product and business launches and growth initiatives. Jeff's company is only too happy to share this knowledge, and doing so can help entrepreneurs avoid what he calls “self-harm” — making mistakes that could be avoided with the relevant prior knowledge. Experience is harder to share. Jeff's staff have hundreds of thousands of hours of experience, and, while entrepreneurs can't live what they've lived, they can certainly benefit from experiential learning. The error avoidance inherent in knowledge and experience sharing can be invaluable to entrepreneurs. Individual freedom and choice still apply, in a more flexible capital structure. Entrepreneurs can choose as much or as little of the available pre-built infrastructure as they choose. They can focus on their own strengths and supplement where they know they need to. They can make their own connections in the ecosystem and their own adjustments as circumstances dictate. The new entrepreneurial infrastructure does not imply a reduction in entrepreneurial initiative, but a boost, an acceleration, an expansion of value creation potential. It enables the entrepreneur to concentrate on value facilitation rather than on building a supply chain. The capital structure for value creation in the economy as a whole becomes more flexible, flows more freely and can throw off the shackles of bureaucracy and regulatory compliance. The entrepreneur can pass on the burdens of HR and finance and legal and many more functions that are peripheral to — and sometimes impediments to - value creation and concentrate on the value task alone. This suite of organizational and capital innovation points to a structure of more firms, better firms, and faster and more significant value creation, with fewer economic resources devoted to value-extracting bureaucracy. Additional Resources JPGResources.com Jeff Grogg on LinkedIn: Mises.org/E4B_211_LinkedIn

A lot economic thinking about the structure of production and entrepreneurs' challenges in the assembly of resources can be revised in the 21st Century. There are networks of value-driving resources already assembled, connected and operating, into which entrepreneurs can plug their business ideas. We talked to the CEO of one of the leading networks for insights into how it works. Knowledge Capsule Entrepreneurs are rethinking and redesigning the production structure of the economy. Value generation includes the identification of unmet customer needs, the design of a new solution for those needs, and the assembly of a production structure to deliver the solution in the form the customer prefers to experience it. Historically, entrepreneurs have been required to master all three components. Now they can focus on customer understanding and solution design, and plug in to a pre-assembled production structure. Lack of supply chain and production knowledge and experience are no longer barriers to fast and effective business progress. Let's say an entrepreneurial firm or team has a new product – perhaps an idea, perhaps a prototype, perhaps even tested for customer response. How is to be turned into a manufactured and delivered reality? What are the product specs, what are the right fabrics and the right colors and the right feature sets, what is the compatibility with current manufacturing machinery or is customization required, what are the right production steps for packaging and surface design, what about shipping and warehousing, and marketing and sales? What financing arrangements are needed? We can call all of these assembly steps a “supply chain”. If the team does not have supply chain knowledge or the experience of creating products quickly, then great challenges, consuming lots of time and effort, lie ahead. What if all this knowledge and experience were available for any entrepreneurial project or team to plug into, seamlessly, with the freedom to pick and choose customer elements, selecting the very best resources, but only those that are needed? This is a reality today. An entrepreneur who created product success on his own has assembled the network infrastructure for future entrepreneurs to plug into. Steven Blustein created and operated a successful company in the pet toy industry. He conceived of a product design and then went through all the hard and time-consuming work of turning a design into product specs, including materials selection, testing and sourcing, as well as finding a factory to manufacture, packaging, branding and surface design, shipping and warehousing, sales and distribution, legal, finance and accounting. Such a resource assembly and integration task is not only challenging and difficult, but wastefully time consuming. It might require contacting 50 manufacturers before finding the right one to work with, for example. What if someone else could take on this burden, solve all the manufacturing and supply chain problems, and reduce the time and expense required? That's exactly what Steve Blustein did. The Gembah value proposition is to help entrepreneurial businesses grow by focusing them on customer value generation, while others provide all the supporting infrastructure. Steve Blustein's company is called Gembah. In his previous company, Steve had personal experience of the time, effort, challenges and trial-and-error frustrations of identifying and contracting with and fine-tuning manufacturing resources, and building the supply chain from factory to market. He describes traveling to China 60+ times for his own business and the time he committed to learning the language. He experienced the diversion of time and effort away from his focus on serving customers, no matter how committed he was in principle. Entrepreneurs inevitably become consumed by operational detail. His current company, Gembah, aims to solve that problem for entrepreneurs. It offers a client-customizable network of supply chain components, all selected and vetted to be best-in-class, and provides the management and co-ordination as a service, so that the entrepreneur no longer needs to devote time and effort to doing so. Gembah maps the value production and supply network for the entrepreneur, and the journey processes and stages, and provides hands-on assistance at every point. Journeys are classified by general type (e.g., for hard goods, soft goods and mechanical / electrical), and then transparently customized and priced for each individual entrepreneurial project. The entrepreneur can have direct connection to the producing factory (no intermediate trading company or agent) or can choose hands off management through a Gembah account director. Control always rests with the entrepreneur. The starting point for the journey is flexible. The supply chain journey can begin even before there's a product design or even a fully fleshed out idea. Or the journey may start for a company with an existing supply chain seeking a new product to add to their portfolio. Or it could be an existing supply chain that a company seeks to relocate or strengthen or change in some way. Gembah offers complete infrastructure assembly and re-assembly to meet client needs. There are different kinds of journeys entrepreneurs can choose. For example, a “direct to manufacturing journey” is one appropriate for existing goods that a seller on Amazon or other platforms might want to add to their range with only slight customization and some branding and surface design embellishments. Another might be a time-compressed product development journey. Steve gave the example of a company that sourced a new Bluetooth speaker to their own specs which they were able to manufacture from existing tooling, customize the feature set to make it unique, add branding, and launch in 5 months versus the more usual 52 weeks. Gembah clients tap in to a large and growing knowledge base, and no part of the supply chain and manufacturing back-end for products is uncovered or unavailable. Gembah aims at a complete service, with no gaps in the capacity to meet client requests, apart from the upstream components of doing the selling and generating revenue. There are experts available to help with design, marketing and branding, as well as financing, and also in opportunity identification via market scans. Most services are provided directly, some via partnerships. There is even the potential for a reverse flow in which the manufacturers bring the product ideas and finished products to a seller who is a client of Gembah. The development costs are already spent and the seller benefits. The prospect is for a new production structure in the economy integrating better companies with better value creation performance. In today's production structure, we observe problems of concentration, with large corporations dominating industries and markets, and the so-called small and medium sized businesses constrained, no matter how creative they are, by limited access to capital and infrastructure. The prospect now is for this to change. Those who succeed at identifying important unmet customer needs can plug in to the manufacturing, supply chain and infrastructure network that companies like Gembah assemble, customize and manage. We'll replace industry concentration with a new set of empathic, value generating entrepreneurial companies. They'll be better companies (e.g., less bureaucracy because it's not needed, less financialization that distorts their results focus)) with better performance (greater concentration on customers and customer value creation, and more flexibility in adaptively reconfiguring operations when market changes call for it). Entrepreneurial companies will be newly empowered to rise and to thrive, wherever they are in the world. Additional Resources Gembah.com Steven Blustein on LinkedIn: Mises.org/E4B_210_LinkedIn

A lot economic thinking about the structure of production and entrepreneurs' challenges in the assembly of resources can be revised in the 21st Century. There are networks of value-driving resources already assembled, connected and operating, into which entrepreneurs can plug their business ideas. We talked to the CEO of one of the leading networks for insights into how it works. Knowledge Capsule Entrepreneurs are rethinking and redesigning the production structure of the economy. Value generation includes the identification of unmet customer needs, the design of a new solution for those needs, and the assembly of a production structure to deliver the solution in the form the customer prefers to experience it. Historically, entrepreneurs have been required to master all three components. Now they can focus on customer understanding and solution design, and plug in to a pre-assembled production structure. Lack of supply chain and production knowledge and experience are no longer barriers to fast and effective business progress. Let's say an entrepreneurial firm or team has a new product – perhaps an idea, perhaps a prototype, perhaps even tested for customer response. How is to be turned into a manufactured and delivered reality? What are the product specs, what are the right fabrics and the right colors and the right feature sets, what is the compatibility with current manufacturing machinery or is customization required, what are the right production steps for packaging and surface design, what about shipping and warehousing, and marketing and sales? What financing arrangements are needed? We can call all of these assembly steps a “supply chain”. If the team does not have supply chain knowledge or the experience of creating products quickly, then great challenges, consuming lots of time and effort, lie ahead. What if all this knowledge and experience were available for any entrepreneurial project or team to plug into, seamlessly, with the freedom to pick and choose customer elements, selecting the very best resources, but only those that are needed? This is a reality today. An entrepreneur who created product success on his own has assembled the network infrastructure for future entrepreneurs to plug into. Steven Blustein created and operated a successful company in the pet toy industry. He conceived of a product design and then went through all the hard and time-consuming work of turning a design into product specs, including materials selection, testing and sourcing, as well as finding a factory to manufacture, packaging, branding and surface design, shipping and warehousing, sales and distribution, legal, finance and accounting. Such a resource assembly and integration task is not only challenging and difficult, but wastefully time consuming. It might require contacting 50 manufacturers before finding the right one to work with, for example. What if someone else could take on this burden, solve all the manufacturing and supply chain problems, and reduce the time and expense required? That's exactly what Steve Blustein did. The Gembah value proposition is to help entrepreneurial businesses grow by focusing them on customer value generation, while others provide all the supporting infrastructure. Steve Blustein's company is called Gembah. In his previous company, Steve had personal experience of the time, effort, challenges and trial-and-error frustrations of identifying and contracting with and fine-tuning manufacturing resources, and building the supply chain from factory to market. He describes traveling to China 60+ times for his own business and the time he committed to learning the language. He experienced the diversion of time and effort away from his focus on serving customers, no matter how committed he was in principle. Entrepreneurs inevitably become consumed by operational detail. His current company, Gembah, aims to solve that problem for entrepreneurs. It offers a client-customizable network of supply chain components, all selected and vetted to be best-in-class, and provides the management and co-ordination as a service, so that the entrepreneur no longer needs to devote time and effort to doing so. Gembah maps the value production and supply network for the entrepreneur, and the journey processes and stages, and provides hands-on assistance at every point. Journeys are classified by general type (e.g., for hard goods, soft goods and mechanical / electrical), and then transparently customized and priced for each individual entrepreneurial project. The entrepreneur can have direct connection to the producing factory (no intermediate trading company or agent) or can choose hands off management through a Gembah account director. Control always rests with the entrepreneur. The starting point for the journey is flexible. The supply chain journey can begin even before there's a product design or even a fully fleshed out idea. Or the journey may start for a company with an existing supply chain seeking a new product to add to their portfolio. Or it could be an existing supply chain that a company seeks to relocate or strengthen or change in some way. Gembah offers complete infrastructure assembly and re-assembly to meet client needs. There are different kinds of journeys entrepreneurs can choose. For example, a “direct to manufacturing journey” is one appropriate for existing goods that a seller on Amazon or other platforms might want to add to their range with only slight customization and some branding and surface design embellishments. Another might be a time-compressed product development journey. Steve gave the example of a company that sourced a new Bluetooth speaker to their own specs which they were able to manufacture from existing tooling, customize the feature set to make it unique, add branding, and launch in 5 months versus the more usual 52 weeks. Gembah clients tap in to a large and growing knowledge base, and no part of the supply chain and manufacturing back-end for products is uncovered or unavailable. Gembah aims at a complete service, with no gaps in the capacity to meet client requests, apart from the upstream components of doing the selling and generating revenue. There are experts available to help with design, marketing and branding, as well as financing, and also in opportunity identification via market scans. Most services are provided directly, some via partnerships. There is even the potential for a reverse flow in which the manufacturers bring the product ideas and finished products to a seller who is a client of Gembah. The development costs are already spent and the seller benefits. The prospect is for a new production structure in the economy integrating better companies with better value creation performance. In today's production structure, we observe problems of concentration, with large corporations dominating industries and markets, and the so-called small and medium sized businesses constrained, no matter how creative they are, by limited access to capital and infrastructure. The prospect now is for this to change. Those who succeed at identifying important unmet customer needs can plug in to the manufacturing, supply chain and infrastructure network that companies like Gembah assemble, customize and manage. We'll replace industry concentration with a new set of empathic, value generating entrepreneurial companies. They'll be better companies (e.g., less bureaucracy because it's not needed, less financialization that distorts their results focus)) with better performance (greater concentration on customers and customer value creation, and more flexibility in adaptively reconfiguring operations when market changes call for it). Entrepreneurial companies will be newly empowered to rise and to thrive, wherever they are in the world. Additional Resources Gembah.com Steven Blustein on LinkedIn: Mises.org/E4B_210_LinkedIn

A lot economic thinking about the structure of production and entrepreneurs' challenges in the assembly of resources can be revised in the 21st Century. There are networks of value-driving resources already assembled, connected and operating, into which entrepreneurs can plug their business ideas. We talked to the CEO of one of the leading networks for insights into how it works. Knowledge Capsule Entrepreneurs are rethinking and redesigning the production structure of the economy. Value generation includes the identification of unmet customer needs, the design of a new solution for those needs, and the assembly of a production structure to deliver the solution in the form the customer prefers to experience it. Historically, entrepreneurs have been required to master all three components. Now they can focus on customer understanding and solution design, and plug in to a pre-assembled production structure. Lack of supply chain and production knowledge and experience are no longer barriers to fast and effective business progress. Let's say an entrepreneurial firm or team has a new product – perhaps an idea, perhaps a prototype, perhaps even tested for customer response. How is to be turned into a manufactured and delivered reality? What are the product specs, what are the right fabrics and the right colors and the right feature sets, what is the compatibility with current manufacturing machinery or is customization required, what are the right production steps for packaging and surface design, what about shipping and warehousing, and marketing and sales? What financing arrangements are needed? We can call all of these assembly steps a “supply chain”. If the team does not have supply chain knowledge or the experience of creating products quickly, then great challenges, consuming lots of time and effort, lie ahead. What if all this knowledge and experience were available for any entrepreneurial project or team to plug into, seamlessly, with the freedom to pick and choose customer elements, selecting the very best resources, but only those that are needed? This is a reality today. An entrepreneur who created product success on his own has assembled the network infrastructure for future entrepreneurs to plug into. Steven Blustein created and operated a successful company in the pet toy industry. He conceived of a product design and then went through all the hard and time-consuming work of turning a design into product specs, including materials selection, testing and sourcing, as well as finding a factory to manufacture, packaging, branding and surface design, shipping and warehousing, sales and distribution, legal, finance and accounting. Such a resource assembly and integration task is not only challenging and difficult, but wastefully time consuming. It might require contacting 50 manufacturers before finding the right one to work with, for example. What if someone else could take on this burden, solve all the manufacturing and supply chain problems, and reduce the time and expense required? That's exactly what Steve Blustein did. The Gembah value proposition is to help entrepreneurial businesses grow by focusing them on customer value generation, while others provide all the supporting infrastructure. Steve Blustein's company is called Gembah. In his previous company, Steve had personal experience of the time, effort, challenges and trial-and-error frustrations of identifying and contracting with and fine-tuning manufacturing resources, and building the supply chain from factory to market. He describes traveling to China 60+ times for his own business and the time he committed to learning the language. He experienced the diversion of time and effort away from his focus on serving customers, no matter how committed he was in principle. Entrepreneurs inevitably become consumed by operational detail. His current company, Gembah, aims to solve that problem for entrepreneurs. It offers a client-customizable network of supply chain components, all selected and vetted to be best-in-class, and provides the management and co-ordination as a service, so that the entrepreneur no longer needs to devote time and effort to doing so. Gembah maps the value production and supply network for the entrepreneur, and the journey processes and stages, and provides hands-on assistance at every point. Journeys are classified by general type (e.g., for hard goods, soft goods and mechanical / electrical), and then transparently customized and priced for each individual entrepreneurial project. The entrepreneur can have direct connection to the producing factory (no intermediate trading company or agent) or can choose hands off management through a Gembah account director. Control always rests with the entrepreneur. The starting point for the journey is flexible. The supply chain journey can begin even before there's a product design or even a fully fleshed out idea. Or the journey may start for a company with an existing supply chain seeking a new product to add to their portfolio. Or it could be an existing supply chain that a company seeks to relocate or strengthen or change in some way. Gembah offers complete infrastructure assembly and re-assembly to meet client needs. There are different kinds of journeys entrepreneurs can choose. For example, a “direct to manufacturing journey” is one appropriate for existing goods that a seller on Amazon or other platforms might want to add to their range with only slight customization and some branding and surface design embellishments. Another might be a time-compressed product development journey. Steve gave the example of a company that sourced a new Bluetooth speaker to their own specs which they were able to manufacture from existing tooling, customize the feature set to make it unique, add branding, and launch in 5 months versus the more usual 52 weeks. Gembah clients tap in to a large and growing knowledge base, and no part of the supply chain and manufacturing back-end for products is uncovered or unavailable. Gembah aims at a complete service, with no gaps in the capacity to meet client requests, apart from the upstream components of doing the selling and generating revenue. There are experts available to help with design, marketing and branding, as well as financing, and also in opportunity identification via market scans. Most services are provided directly, some via partnerships. There is even the potential for a reverse flow in which the manufacturers bring the product ideas and finished products to a seller who is a client of Gembah. The development costs are already spent and the seller benefits. The prospect is for a new production structure in the economy integrating better companies with better value creation performance. In today's production structure, we observe problems of concentration, with large corporations dominating industries and markets, and the so-called small and medium sized businesses constrained, no matter how creative they are, by limited access to capital and infrastructure. The prospect now is for this to change. Those who succeed at identifying important unmet customer needs can plug in to the manufacturing, supply chain and infrastructure network that companies like Gembah assemble, customize and manage. We'll replace industry concentration with a new set of empathic, value generating entrepreneurial companies. They'll be better companies (e.g., less bureaucracy because it's not needed, less financialization that distorts their results focus)) with better performance (greater concentration on customers and customer value creation, and more flexibility in adaptively reconfiguring operations when market changes call for it). Entrepreneurial companies will be newly empowered to rise and to thrive, wherever they are in the world. Additional Resources Gembah.com Steven Blustein on LinkedIn: Mises.org/E4B_210_LinkedIn

In today's episode of Category Visionaries, we speak with Henrik Johansson, CEO of Gembah, about why the real world constraints of creating physical products put the process out of reach for most people, and how Gembah's unique global marketplace is democratizing the development of tomorrow's must-have items. By connecting engineers, factories and other specialists with the people bringing new ideas for products, Gembah helps facilitate a more streamlined, efficient and empowered production network accessible to all. We also speak about Henrik's move to the US and the current condition of the startup sector in his home base of Austin, his previous experience in procurement and product development, why a trip to China transformed his perspective on the production supply chain, and why Genmbah's target market of small to mid-sized businesses is likely to drive growth for many years to come. Topics Discussed: The startup space in two leading innovation hubs - what differentiates Austin from San Francisco, and how things are changing Henrik's experience in procurement for Fortune500 companies and how it led him to the production and supply chain space The challenges and risks confronting new market entrants when it comes to production, and why a single purchase can be mission critical Legal obstacles when it comes to building physical objects, and how Gembah plans to integrate legal protections into its production process The democratization of product development via an online global marketplace and what it means for the economy of tomorrow Why hardware production might be the next part of business to become dominated by outsourcing, and how Gembah see themselves fitting in   Favorite book:  The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

Check out this episode of "Making Waves at C-Level" when Thom Singer sits down with serial entrepreneur Henrik Johansson from Gembah. About Henrik Johansson Henrik Johansson is a serial entrepreneur who co-founded and built the product company Boundless into a $100M company. Currently he is the co-founder and CEO of Gembah, a product development platform and marketplace, and the Executive Producer of Final Product, a reality TV show incubated at Gembah. He was previously a co-founder and board member of OutboundEngine, and before that the president of EverydayWealth, and co-founder and president of Creditland. Johansson specializes in technology-enabled services, marketplaces, and software as a service. He is an expert on scaling startups, building world-class teams, culture, and scalable processes and infrastructure and has been featured in Forbes, Entrepreneur, Austin Business Journal, and was named Counselor's 2017 Person of the Year. About Gembah- The 1st Marketplace for Product Development Gembah is a product development marketplace specializing in bringing new products to market through all stages of development. Gembah connects creators with its global network of designers, engineers, and supply chain specialists and oversees production at factories in China, Southeast Asia, Mexico, and South America. Founded on the belief that humans are natural inventors, the company's goal is to empower creators and make product development accessible to anyone. Gembah was established in 2018 in Austin, TX and has been featured in Forbes and Entrepreneur. To learn more, visit Gembah.com, or find us on Twitter, Instagram, Facebook, or YouTube. Https://henrik-johansson Learn more about your ad choices. Visit megaphone.fm/adchoices

Zack Leonard, the CPO, President, and Co-founder of Gembah, where they help Amazon and e-commerce sellers design, research, manufacture, and promote products joins eCommerce Radio. The post How to Diversify Your Supply Chain Outside of China appeared first on Enterprise Podcast Network - EPN.

In this episode, Young and Henrik talk about innovation and how Henrik's company, Gembah, has made it possible for entrepreneurs to bring their product ideas to life. They discuss how Henrik's hands-off approach has yielded positive results at work and home. Henrik also shares his views on leadership and how complete transparency can be the foundation for building solid relationships.Please enjoy & subscribe! ABOUT OUR GUEST:CEO of Gembah. Former CEO/Co-founder of Boundless. Incubator and Board Member of OutboundEngine. Previously President of EverydayWealth, and co-founder and President of Creditland. Management and IT Consulting with Andersen Consulting.Father of Chloe (almost 18) and Axel (almost 15) and happily married to Koshla for more than 20 years.  STUFF WE LOVE:Attention founders and investors:Two12.co is the best cap table and fundraising toolkit. Use code TGDS for 25% off!https://bit.ly/3Q7wHsnTry Young's online recording studio!https://riverside.fm/homepage?utm_campaign=campaign_1&utm_medium=affiliate&utm_source=rewardful&via=youngLooking to outsource graphic design? Try Young's favorite resource, Penji: unlimited designs for one fixed cost from some of the world's top design talent!https://penji.co/pricing/?affiliate=3I86N6MSF5358220Learn more about us!Our website: https://thegirldadshow.com/Instagram: https://www.instagram.com/TheGirlDadShow/Facebook: https://www.facebook.com/TheGirlDadShowShop here for The Girl Dad Show products: https://thegirldadshow.com/collections*If you click on our links, we may receive a tiny commission AND… most of the time, you will receive an offer. Win/Win! The products that The Girl Dad Show recommends are the ones we believe in.

In this episode of Startup Hustle, Andrew Morgans and Zack Leonard, Co-Founder and Chief Product Officer of Gembah talk about evaluating your supply chain. Learn exactly what to look for in a supplier and how to maintain relationships with them, along with tips on how to ensure you give the right quality to your customers.   Find Startup Hustle Everywhere: https://gigb.co/l/YEh5   This episode is sponsored by Full Scale: https://fullscale.io   Learn more about Gembah: https://gembah.com   Learn more about Marknology: https://www.marknology.com  See omnystudio.com/listener for privacy information.

How to conduct product development with Henrik Johansson, co-founder and CEO of Gembah, a product development platform and marketplace. Gembah's platform connects you with leading Product Designers, Manufacturers, and Supply Chain Experts from across the globe to streamline and simplify how you get your products made. From design to sourcing, Gembah guides you through everything your small business needs to scale product development. User of Gembah's platform includes Amazon Sellers and other e-commerce brands. Henry Lopez is the host of The How of Business podcast – helping you start, run and grow your small business. The How of Business is a top-rated podcast for small business and entrepreneurs. Find the best podcast, resources and trusted service partners for small business owners and entrepreneurs at our website.

Scaling up your manufacturing supply chain is never easy. Finding the right suppliers, the best manufacturing partner can be a minefield. This is where Gembah steps in. Gembah matches companies with manufacturing partners and suppliers to help them scale up quickly.To find out more, I invited Zack Leonard, one of the founders of Gembah to come on the podcast to talk all about it.We talked about the genesis of Gembah, some successful use cases, and their future plans.Support the showI learned loads, I hope you do too...If you have any comments/suggestions or questions for the podcast - feel free to leave me a voice message over on my SpeakPipe page or just send it to me as a direct message on Twitter/LinkedIn. Audio messages will get played (unless you specifically ask me not to).If you liked this show, please don't forget to rate and/or review it. It makes a big difference to help new people discover it. Thanks.And remember, stay healthy, stay safe, stay sane!

Neil Macqueen is a leading industrial designer with 78 patents to his name, having previously spent ten years at Dyson and is now the Head of Design at Gembah, the world's first global marketplace for product development. Chad talks to Neil about being focused on industrial design or actual physical products as opposed to interfaces and digital products, working designers and developers, and design to manufacture as a process. Gembah (https://gembah.com/) Follow Gembah on Twitter (https://twitter.com/MadeWithGembah), Instagram (https://www.instagram.com/madewithgembah/), Facebook (https://www.facebook.com/MadeWithGembah/), or LinkedIn (https://www.linkedin.com/company/gembah-inc/), or YouTube (https://www.youtube.com/channel/UCfZ77_SRz9Q3-qIjmmY7xGg). Follow Neil on Twitter (https://twitter.com/neilmacqueen) and LinkedIn (https://www.linkedin.com/in/neilmacqueen/). Follow thoughtbot on Twitter (https://twitter.com/thoughtbot) or LinkedIn (https://www.linkedin.com/company/150727/). Become a Sponsor (https://thoughtbot.com/sponsorship) of Giant Robots! Transcript: CHAD: This is the Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Chad Pytel. And with me today is Neil Macqueen, a leading industrial designer with 78 patents to his name, having previously spent ten years at Dyson and who is now the Head of Design at Gembah, the world's first global marketplace for product development. Neil, thank you so much for joining me. NEIL: Oh, it's great to be here with you today, Chad. Thank you for having me. CHAD: One distinction I feel like we always need to make, and this is one of the things we struggle with at thoughtbot; people want to put themselves out in the community and say, "Here's what I do," and people use the word product design. And there's actually a pretty big, you know, some designers are, or product developers are industrial design physical products and others are digital. What do you do at Gembah? NEIL: For me, myself, what I do at Gembah explicitly is far more focused around industrial design or actual physical products as opposed to interfaces and digital products. CHAD: And as the world's, you know, the self-described first global marketplace for product development, what does that actually mean? NEIL: What it means is that Gembah provides a platform in which anybody with an idea or an aspiration to even have an idea has a single source by which you can tap into all the resources you need to get your product to market. So I think a good metaphor for it would be that it's very easy for myself, yourself, any of the listeners today to become a seller. Like, I can set myself up with an eBay or an Amazon account this afternoon and start selling a product. There are very low barriers to doing that. Whereas if you want to become a product creator, that is a very disjointed process. And what you'll see from large companies like my experience at Dyson and other companies is that they have a vertically integrated business. They own each part of that product creation, development, engineering, production, logistics. It is all very integrated. And what we try and do and provide to creators is that single integrated structure by which you can have an idea, work with a designer, develop that in conjunction with a manufacturer, and then very seamlessly move over into your production and logistics. CHAD: You mentioned Dyson, and you spent ten years there and moved through various design roles. I definitely want to touch on that in a little bit. But what attracted you to Gembah? NEIL: I think, as with all people who are interested in ideas, whether digital or physical, it's the process of creating something that really attracted me, has attracted me to all my roles in the past, and certainly to Gembah. In as much as what I just described previously, it is a world first, like, it is a category-defining company. So I think what really attracted me to Gembah was the fact that what we're doing here is not only building lots of very interesting products and helping entrepreneurs, and product creators, and businesses, but what we're doing is developing a platform which is entirely unique and one of its kind. CHAD: I have to admit, I did a little bit of research on you, as I always do. And I looked at your Twitter, and I saw that a lot of your tweets were, I think, back from 2016, where you yourself designed...how would you describe it? A coffee press stand? NEIL: Exactly. And AeroPress stand. CHAD: Having been through that process and launching it on Kickstarter, is that part of what...you said I want to help other people do this. NEIL: Absolutely. And it is probably a very congregating experience in terms of people who go through crowdfunding campaigns and then try and do it yourself. And certainly, my experience, you know, Kickstarter is a wonderful platform. But everything thereafter for me as a creator doing something in my spare time and my evenings outside of my normal nine to five was incredibly challenging, you know, dealing with factories who had very broken English or really struggled to communicate both my idea and their complications accurately. And just how that unfolded into trying to get a product to market without somebody to help and guide me through that process, doing it entirely by yourself. So I think that was certainly a very challenging experience in terms of getting that coffee stand to market. And I think the same is true for lots of first-time creators and even businesses in trying to reduce costs, up efficiency of getting to market quickly. Like, who are the partners and people that you can work with and businesses you can partner with to help provide you with those benefits? And that's really what we try and provide at Gembah. And I think, as you mentioned at the start, certainly my past experiences make me think that what we're building here today certainly does bring a lot of benefit. CHAD: I've had quite a few people on the show who launched physical products themselves on Kickstarter or other crowdfunding platforms. And often, the conversation turns to how difficult it actually was from a supply chain perspective from a manufacturing perspective. One of the things that struck me about Gembah is that it is not a small operation. It has headquarters in the U.S, but team members live and work all over the world. Their website says there are 150-plus team members globally, so given that reach, it seems like it probably can be really helpful to people solving those challenges. I'm curious who the ideal customers of Gembah are. What is the profile of someone who works with Gembah? NEIL: For our ideal client at the moment, I think that's one topic, and we can go into that. But what we're really trying to do in terms of the company vision is to democratize the design process and creating a product that gets to market. So as much as for us as a company, you know, having gone through a series A funding round and heading towards a series B, yes, we have got a fairly focused view of who is our ideal client profile and persona. However, what we're really aiming towards is providing this vertically integrated system of design and marketplace resources to absolutely everybody. That is the vision, the vision that anybody can become a product creator for the first time. In as much as, like my metaphor said earlier, you can become a seller on eBay, you should be able to have as easy access to the resources that enable that product creation. CHAD: So there's an example I always like to use; it has legs a little bit, which is thoughtbot is a well-respected design and development company. And there's an opportunity, you know, we're working designers and developers. And as people who do this work, we often either buy products and see how they could be improved or have ideas for our own, whether it be notepads, or pens, or even mechanical keyboards are a really interesting thing. If we wanted to pursue something like that, how might we do that? NEIL: In the context of Gembah? CHAD: Yeah, or beyond. But yes. NEIL: So I think the first thing for anybody with an idea is to really have some very clear goals at the outset in terms of...and for anybody who is interested in user-centered design, three of the guiding principles for that are three things I always really lean on which is feasibility, viability, and desirability. So within all of those things, what are your ambitions for your product? In terms of ideally, every product should be desirable; people should want to buy it. Have you got the means by which to get it to market? And once you've got it there, will it provide you enough of a margin to have a sustainable business? So the viability of the product. And can you actually make it? You know, it's not made out of unobtainium, or it [laughter] might be. So I think a very easy starting point for absolutely everybody is to really go via those three guiding principles in terms of the desirability, viability, and feasibility of your idea. Where do you think you score on that matrix? And then if you think you really have got something in terms of an idea that really has merit and that you have the wherewithal that you want to see it through to fruition, certainly just picking up the phone and calling Gembah, that's a great second step. CHAD: Okay. So at Gembah, if someone picks up the phone before going through those three steps and is talking to you, do you help them take a step back and answer those three questions? NEIL: Absolutely. So I think what we really try and do is not only facilitate your product development journey. We're not a service provider; we're a service facilitator. We want to connect you with all of the resources within our platform and marketplace. And what we really try and steer towards is what is the product development journey that best suits your needs. And I think, typically speaking, if we were to use a broad brush, it falls into three camps which is, do you want to speed to market? And the fact you want to sell an idea very quickly. So, could you potentially white-label your product? So we provide these options to people. So there's a white labeling route. There's then a customized route which is to say, is there something fairly similar already commercially available in the market and that factories provide, and that you could adjust the feature set for your idea by perhaps 10%? That would actually then mean that you could get your idea customized in the factory and into market. So that's the customized route. Versus then an entirely unique product which is to say that you need to both develop the design and tooling for the product from the ground up. Intuitively, I would hope from white labeling all the way through to unique product development; you have a fairly matched scale of time and cost. The more involved, the more detail, the more unique, the more time, and the more cost proportionally increases. CHAD: How would you say that designing within a company like Dyson is different than being outside? NEIL: The thing that working for a company like Dyson and others like it really affords you is the freedom to research without the means of having to really focus on what is my next launch in a year's time. And what I mean by that is Dyson and other large, successful companies have exclusive product development innovation hubs and idea teams who, for every 100 products they develop, potentially only get one through to market and into the global markets. So I think as a designer, what you're really afforded there is the space and creativity to explore lots of ideas without the pressure of I have to have something out in this next six-month period into the market. I think that's very different to a small to medium-sized enterprise who have a set product line, and this may be your only product line. Like, you really need to be laser-focused in what is my incremental product development here so that I can maintain the attention of the public? As well as then trying to work concurrently on how do I evolve my product line to then broaden out my audience? So I think that's quite different in terms you have to be very focused. MID-ROLL AD: Are you an entrepreneur or start-up founder looking to gain confidence in the way forward for your idea? At thoughtbot, we know you're tight on time and investment, which is why we've created targeted 1-hour remote workshops to help you develop a concrete plan for your product's next steps. Over four interactive sessions, we work with you on research, product design sprint, critical path, and presentation prep so that you and your team are better equipped with the skills and knowledge for success. Find out how we can help you move the needle at: tbot.io/entrepreneurs. CHAD: You started at Dyson as a design engineer, and you moved through up into a senior design engineer, then concept lead, to design manager of new product innovation. What was the journey from design engineer to eventually design manager? And what are the differences between those roles? NEIL: I think the key thing that changes within those roles is the level of autonomy and responsibility. And I think what scales up through each of those rungs is essentially how you can demonstrate competency for your core responsibility set. So as a design engineer, you're responsible for part-level designs like, here is, you know, you mentioned the mechanical keyboard earlier in the conversation. In that scenario, you would have a team of potentially four design engineers seeing that through to fruition. You would have a subset of those parts which you're exclusively responsible for. CHAD: So you might just be responsible for designing the best keycaps. NEIL: Exactly, exactly. So one chap will be just looking at the springs, and the tension, and how do they feel. Another one will be looking at the structural integrity; another one will be looking at the ergonomics. So I think you have the individual part and function. And what then levels up from that is as you go then into an advanced design engineer or a senior engineer is that you begin being responsible for the full assembly. So instead of having your keycap, you're now responsible for leading the whole team doing the whole keyboard. And then as you then progress through that, having demonstrated competency and reliability of delivering things, you then become a concept lead, which is to say that you have multiple projects on at the same time. You're leading the teams to do that. And then as you progress through that into design and management role, you then level that up again in terms of you're typically managing portfolios of projects within different market sectors. So I think if that answers your question directly enough, what it really builds on is for anyone aspiring, is you really need to focus on the basics first, like making sure that you are fundamentally a good designer and a good engineer who can demonstrate and communicate your logic and your thought process. And I think if you already underpin yourself with those sorts of fundamental competencies, that serves you really well as you move up through the ranks. CHAD: Some people I talk with, as they move up through those ranks, they feel like they are getting further and further away from what they actually love to do, which was design products. Is that something that you felt, or how did you not feel that? NEIL: I think as you move up through the management hierarchy, at the same time, typically the people that do that, I find and who are successful at it have a fairly focused view of what are their goals, what are they trying to achieve, and what is almost their trademark that they're known for. So for myself, how I've avoided that is...you asked me why I'm interested in Gembah, and that's because what I have very instinctively done both at Dyson and here is make sure that I've positioned myself to solve real problems. Probably everybody in a senior management position sometimes still misses getting on CAD or coding and just having the afternoon with no meetings. [laughs] CHAD: Yeah. NEIL: I think there's an element of that that you can't get away from. However, what really enthuses and keeps me really engaged and motivated in what I am doing now is to say I'm still solving problems, which is the fundamental heart of everything. So instead of designing the best keyboard for somebody who has carpal syndrome or hand problems, what we're now designing and developing is a platform that solves problems for a whole very broad user base. As long as you are always focused in your role in terms of how can I best serve and provide solutions to problems, I think what people will find is that you're actually always very fulfilled as a creator, maybe not as a mechanical engineer or electrical engineer, depending on your background, or a coder. But if you're fundamentally interested in solving problems and bringing solutions, you can still hold on to that very tightly. CHAD: Yeah. As head of design now, what does your day-to-day look like? NEIL: The majority of what it looks like is what I almost just mentioned with regards to how are we both developing and sustaining a business that provides and develops better solutions for our clientele as well as then dipping in and out of projects which require support and a little bit of extra attention? As I mentioned, as a design manager at Dyson, looking across portfolios of projects. My role now is really around making sure that all of our category leads, who are people looking after multiple projects that they, all have the support and tools that they need and require, as well as, as I mentioned, in particular cases, giving attention to some design projects that need help. And then roadmapping out, like, what is the future? What are the next incremental steps of functionality and platform features that we want to develop as a company and facilitate and bring to market for our customers? CHAD: What are some of those things that you're seeing across the portfolio that are needs that you're hoping to meet? NEIL: I think a very interesting new thing that we're bringing to market at the moment is what we call design to manufacture as a process. And what we really try and do there is we see in the market at the moment that people have a real sensitivity around cost-effectiveness with the global economies where they're at and supply chain. Like, how do I, number one, potentially diversify my supply chain? Or number two, how do I actually launch a new product with as little cost to myself as a business as possible? And what we do there is a report, a product opportunity report that profiles you as a business and a brand, and then overlaps that almost in a Venn diagram of where's the sweet spot in terms of available products in the markets that you could customize that would really suit your brand and that we could really effectively customize, and develop with a manufacturer and with a design team and get to market really quick, really cheap, but is still uniquely your own and has your special touch to it? CHAD: Obviously, a thing that has happened in this market or this industry over the last decade or so is crowdfunding and Kickstarter specifically. How have you seen that change things for people? NEIL: I think what it's meant is people get access to funds in a way that would have taken a very long time previously. And I think the other thing is people get feedback on ideas quite quickly as well, which maybe isn't the case across the broad spectrum. But for people who have an idea and want to very quickly test it with the markets in terms of does, this resonate with my user groups that I'm interested in? Like, is this a real set of user problems which I believe I've solved? Is that actually true? I think what it's provided product, you know, industrial design is typically, or any other type of product creator is this very quick access to people with capital who can invest and seeing their products through to fruition, which otherwise was actually a really hard and arduous task, not only getting feedback but then trying to raise capital separately. CHAD: In your opinion, what's the ideal point that something actually goes to crowdfunding? NEIL: The ideal timing for your crowdfunding campaign is where you have the first iterations of a working and demonstrated functional prototype where it's not just all idea but that you can demonstrate the fact that you're committed to this, that you can demonstrate the functionality of it, and show that you've considered how it's going to be made and that it's not actually going to change massively. Because I think what you can sometimes see is people can go to Kickstarter prematurely. And then when they're actually getting into the manufacturer of the product, there are some fairly large compromises that need to be made or the fact that the idea isn't feasible and they can't make it. The ideal time to go to a Kickstarter is where you've already thought through all your user scenarios. You've got a very clear perspective on what the problem set is that you're solving and that you can then demonstrate that with a working prototype. And that doesn't need to be pretty or visually pleasing because you can have your beautiful render next to your functional prototype. I think that's a great time. CHAD: And concrete information on the feasibility of manufacturing it. NEIL: Absolutely. So I think in part of informing your working prototype, I think you need to have early what you'd call DFM, design for manufacture feedback which is where you've spoken to a manufacturer or a tooling engineer and said, "What are the key considerations I should take into building this assembly?" And often is, the case for people who perhaps haven't gone down that road very, very far is that there are some fairly significant adjustments that you need to make to either the visuals or the functionality of your design. At least having a few initial conversations with those factories very clearly integrated into your product considerations is really, really critical. CHAD: So I have to ask, is there something that you're personally pursuing now and working on? NEIL: At the moment, not via Kickstarter. I think the thing actually I'm doing in my spare time is a bit of a passion project with regards to furniture. I think certainly, from my perspective, every designer can pay homage to architecture as the mother of all design. What more is an in-depth user experience and journey than the spaces we're all sitting in every day? And a big part of that is furniture. So I'm designing an armchair in my spare time. This is a way to, [laughs] as you mentioned earlier, with my current role as how it is just making sure I keep sharp my sketching skills and design skills, even if it's just for myself. CHAD: What does that look like for you? Is it sketching on paper now? And how far do you think you'll take it? NEIL: At the moment, it's just sketching on paper and asking my kids which ones they like, they dislike. [laughter] And I think, thankfully, with the abilities I've developed and some of the resources I have access to, we'll probably build a functioning prototype just so I can have a nice new armchair in the kitchen. CHAD: Does that mean creating it yourself, or what does that look like? NEIL: Again, I can only speak for myself. But being a creator and having come from my past, as we mentioned at Dyson, I think my true passion is creation, so keeping my hands very familiar with materials and screwing things together. So I think what that will look like for me is actually just getting all the raw materials myself within the woodwork, the metalwork, and doing all that work myself. I haven't got much of a passion yet for upholstery, so I'll probably outsource that part. There's something really rewarding in physically making something with your hands which I've never let go of, and I think I'll always enjoy. CHAD: That's great. I want to come back, as we wrap up, to those three pillars that you outlined, which I thought were really great. What does someone do who's really passionate about the idea that they have, but they hit roadblocks on one or more of those pillars? NEIL: Hmm, if somebody wants to start just themselves and you have an idea, and you don't want to necessarily engage with a company or service providers yet, I think what you can really do and start with is engaging with groups and doing research yourself so around desirability and feasibility. There is a world of products and reviews out there. There are a lot of resources there. So what I would encourage if somebody has said...you know, let's use your keyboard example again. CHAD: Yep. NEIL: What are the best-selling keyboards out there? And is there a silver lining in between all of them in terms of what makes them sell so well? Is it their functionality? Is it their design? Is it the ergonomics? So I think people can really do a lot of research around what develops and constitutes a really desirable product. As well as then in terms of the feasibility, like, are the things you're putting together can you find them freely on, say, a website like Alibaba? Or can you fundamentally make a keyboard out of wood at scale? Again, there are a lot of resources online that you can do for yourself. And then around viability in terms of, like, what would your margins have to be? Again, I think there's quite a lot you can do there with yourself with regards to what is available on the market today? What are their unique selling points? What are their suggested selling prices? And where do you think you could competitively position yourself? Typically, how I find that works out is a matrix of ideas. And I think people really need to not be precious about the one idea they have but really be adventurous around, like, what are all the ways that I could potentially solve for this problem set? And then just market against that matrix of desirability, feasibility, and viability and see which one is enough of all of those that actually gives you your best shot at success? I think, typically, you see a lot of creators who are very precious about an idea. And actually, maybe, again, it's entirely machined out of aluminum. Well, you know, you're really going to struggle to make that at a competitive price. CHAD: Right. You're not necessarily Apple. [laughs] NEIL: Exactly. You haven't got that economy of scale available to you. [laughs] So I think having a very clear goal in terms of, like, where do I think I can position this in the market? Do I think people will like it? And could I make it for that much? CHAD: Yeah, I think that that's true across the entire spectrum of digital and physical product design and development. We work with a lot of founders who have an idea. And compromise problem-solving through the many challenges that you face is critical. And if you're not able to do that, it's very difficult to actually get a product to market in any reasonable time frame or financial sustainability. NEIL: I completely agree. CHAD: Well, I really appreciate you stopping by the show and sharing with us, Neil. NEIL: Thank you so much for having me today. It's been a great conversation, and I've really enjoyed it. CHAD: If folks want to get in touch with you, or follow along, or learn more about Gembah or anything else, where are all the different places that they can do that? NEIL: So you can certainly find and connect with me on LinkedIn if anyone would like to follow up with me personally. And if you're really serious about getting a product to market and engaging around that process, you can just look us up at gembah.com. CHAD: And I can also personally say if you like looking at pretty things for inspiration, Neil's Instagram is also pretty good for that. [laughter] You can subscribe to the show and find notes for everything that we just mentioned, along with links and a complete transcript for this episode at giantrobots.fm. If you have questions or comments, email us at hosts@giantrobots.fm. And you can find me on Twitter @cpytel. This podcast is brought to you by thoughtbot and produced and edited by Mandy Moore. Thanks so much for listening. See you next time. ANNOUNCER: This podcast was brought to you by thoughtbot. thoughtbot is your expert design and development partner. Let's make your product and team a success. Special Guest: Neil Macqueen.

LifeBlood: We talked about product creation, how to bring your idea to life, benefiting from wisdom and experience, the future of the supply chain, and making things happen, with Steven Blustein, CoFounder of Gembah and Founder of Pridebites.  Listen to learn why grit and consistently are still the gold standards of entrepreneurship! You can learn more about Steven at Gembah.com, Facebook, Twitter, Instagram, YouTube and LinkedIn. Thanks, as always for listening! If you got some value and enjoyed the show, please leave us a review here: ​​https://ratethispodcast.com/lifebloodpodcast You can learn more about us at LifeBlood.Live, Twitter, LinkedIn, Instagram, YouTube and Facebook or you'd like to be a guest on the show, contact us at contact@LifeBlood.Live.  Stay up to date by getting our monthly updates. Want to say “Thanks!” You can buy us a cup of coffee https://www.buymeacoffee.com/lifeblood

In this Sellernomics Podcast episode, Zack Leonard of Gembah talks about How to Scale Manufacturing Outside of China. He also covers: Why is Manufacturing Outside of China important? How feasible is it to Manufacture Outside of China? What are the best places to Manufacture Outside of China? What are the typical industries in each region? Why can't the average seller figure out how to Manufacture Outside of China? How does china compare to some of these other regions? #ZackLeonard #Gembah

Alan interviews Neil Macqueen. Globetrotter Neil Macqueen grew up in South Africa, then moved to the U.K. After studying industrial design in college, he worked for James Dyson for a decade. Today, he heads design teams at Gembah product development - helping inventors and companies get their innovations into the marketplace. Make sure to subscribe to the podcast at Apple Podcasts, or wherever you get your podcasts, so you won't miss a single episode. Website: www.Gembah.com  

Welcome to today's episode of If Not Now Wen. We are talking with special guest and serial entrepreneur Henrik Johansson. Henrik co-founded and built the product company Boundless into a $100M company. Currently he is the co-founder and CEO of Gembah, a product development platform and marketplace with a vision to democratize product innovation. Henrik specializes in technology-enabled services, marketplaces, and software as a service. He is an expert on scaling startups, building world-class teams, culture, and scalable processes and infrastructure and has been featured in Forbes, Entrepreneur, Austin Business Journal, and was named Counselor's 2017 Person of the Year. Henrik believes that we are born to create and that it is innately and uniquely human to want to create things. His mission is to democratize product creation and bring the ability for anyone who has an idea for a product to be able to create it. Henrik has such a big heart and a desire to make a difference by connecting the world and empowering everybody to create and make their dream come true. I hope you enjoy his inspiring story as much as I do! In this episode we'll talk about:

Henrik Johansson is a serial entrepreneur who co-founded and built the product company Boundless into a $100M company. Currently he is the co-founder and CEO of Gembah, a product development platform and marketplace, and the Executive Producer of Final Product, a reality TV show incubated at Gembah. He was previously a co-founder and board member of OutboundEngine, and before that the president of EverydayWealth, and co-founder and president of Creditland. Johansson specializes in technology-enabled services, marketplaces, and software as a service. He is an expert on scaling startups, building world-class teams, culture, and scalable processes and infrastructure and has been featured in Forbes, Entrepreneur, Austin Business Journal, and was named Counselor's 2017 Person of the Year."

Join Gianmarco Meli with Neil McQueen as they talk about the art of product development and the methods first-class brands use to create the most successful brands in the world. Neil is a world-leading industrial designer and serves as Gembah's head of design. He shares the process of effectively planning, designing, and developing products that customers would surely love. Here's a breakdown of what to expect in this episode:1.     Why have a vision specification?2.     Viability, feasibility, and desirability of the product3.     Choose the right key-identifiable features4.     Balance what people want and how much the price is5.     Suggestions for designing products customers would love6.     And so much more! Download the Vision Specification Template to produce your next winning product with a kick!  https://pixelfy.me/XeMH4aAbout Neil McQueen:Gembah's head of design, Neil Macqueen, is a world-leading industrial designer with 78 patents to his name. He has spent the last ten years at Dyson, leading new product innovation teams focusing on bringing true market-leading products to fruition through insights and innovation throughout the product development journey. He has been involved in the ideation, development, and success of some of the most recognizable products in the world. His unique view of design in the context of a successful business strategy is key to Gembah's perspective and process.__________________________________Tools & Useful ResourcesBrand Push - Get your brand featured on FOX, USA Today and other media.  Best quality/price PR agency for ecommerce brands. Your brand will get featured on hundreds of media outlets in just few days. Get 25$ off with code: TSPP. Tools & Services | The Seller Process PodcastPickFu - Polls & Split Tests.  Perfect for split testing product variations before launching them. Also useful to optimize your listings by getting real instant data. Get 50% off your first poll with code: THESELLERPROCESS. Split testing, optimization, and instant consumer research | PickFu

Henrik Johansson is a serial tech entrepreneur and expert at scaling startups. He has built 5 venture-backed companies to date, including the promotional products company, Boundless, which he grew into a $100M business before getting acquired by Zazzle. Now, as the co-founder and CEO of Gembah, he's leading the world's first global marketplace for product development that allows anyone to create new products from end-to-end. Henrik has repeatedly built world-class teams, culture, and scalable processes/infrastructure, so I really wanted to talk to him about his overall experience. In this episode, he shares the story of how he built Boundless into a 9-figure business—including how he navigated the perils of the 2008 market collapse with no funding.  We dig into the world of VC-funded companies, the power of cultivating strong relationships, major roles/responsibilities of a CEO, and how he turned an internal piece of software into a completely separate entity before getting acquired. Key Takeaways with Henrik Johansson What to do when the markets shift and your VC-backed company loses its funding? The importance of building relationships early on with potential buyers of your startup. How does the role of a CEO differ between bootstrapped and VC funded companies? How Henrik's company leveraged an internal piece of software to spin-off an entirely new VC funded business. Starting Gembah, the world's first global marketplace for product development that allows anyone to create new products from scratch. Subscribe to the Podcast We hope you enjoy this episode and that you find some golden nuggets within this interview. Trust us, it's there! If you want episodes delivered straight to your inbox, consider subscribing to the show and we'll email you each time a new episode is released! Thanks for tuning it & keep being awesome. BAM!

Join Scott this week as he discusses how to design your own product for selling with Engineers at Gembah.

Steven Blustein Co founder of Gembah, which is the world's 1st global marketplace for product development joins us to discuss product innovation strategies and how Gembah helps brands innovate and differentiate. This episode is brought to you by my Amazon marketing and advertising agency IncrementumDigital.com. Visit 8fig.co to learn more about growth capital solutions for your ecommerce brand. Join the E-commerce Mindset Group https://www.facebook.com/groups/ecommercemindsetgroup/ on facebook to continue the conversation and follow Liran & Incrementum Digital on social media: Youtube: https://www.youtube.com/channel/UC7MFYjY6F6i6Z3aI299gtmA Subscribe Linkedin Newsletter: https://www.linkedin.com/newsletters/incrementum-digital-weekly-6922971660962734080/ https://www.facebook.com/lhirschkorn https://www.instagram.com/liranhirschkorn/ https://www.linkedin.com/in/liranhirschkorn/ --- Send in a voice message: https://anchor.fm/liran-hirschkorn0/message

Zack Leonard is the COO, President, and Co-founder of Gembah, where they help Amazon and e-commerce sellers design, research, manufacture, and promote products. He has helped build Instacart in the Texas market from zero to seven figures and the national supply forecasting system, has led partnerships with WholeFoods and Costco, and was the Director of Strategy for Dropoff. He earned his bachelor of business administration from Texas McCombs School of Business. He lives with his wife, daughter, and two dogs in Texas. In this episode… Knowing when to invest in the right product can be tricky, and navigating the design and patent process can cause even more stress. What if you had a guide to help you through the research and design processes with confidence? Zack Leonard and his team at Gembah are experts at creating a product from the ground up. At Gembah, they examine the data, supply chain logistics, and best product sourcing and marketing practices to help you make an intelligent and informed decision. Are you ready to take the first step? In this episode of Amazing Exits, Paul Miller sits down with Zack Leonard, COO, President, and Co-founder of Gembah, to discuss the different aspects of building a successful brand for your greatest exit. Zack talks about innovative marketing and design strategies, the importance of examining all the components of product development, and reaching your revenue goals through product development. Stay tuned!

Elevate Brands, a company that acquires and operates Amazon third-party business, has announced an additional fundraise of $250 million. The majority of the fund came from its existing investors and a global group of technology, fintech and e-commerce business leaders, the company said in a press release.Vaayu, an automated platform to help retailers cut down their carbon emissions, has raised $1.57 million in its pre-seed funding round led by CapitalT. A number of angel investors, including Atomico's Angel Program, Planet Positive LP, Saarbrücker 21, Expedite Ventures and NP-Hard Ventures- participated in the funding round, reports state.Microsoft has announced a definitive agreement to acquire RiskIQ, a security company providing digital threat management solutions for software vendors. The deal is aimed to help customers build a comprehensive view of the global threats, better understand vulnerable internet-facing assets, and build world-class threat intelligence.Gembah has raised $11M in a Series A funding round led by ATX Venture Partners. The total funding raised by the company now crosses $14M and it looks to use the proceeds from this funding towards expanding its engineering and marketing team, develop UX/UI.HelloFlow, a fintech business, has raised € 1.3 million (about USD 1.5 million) in a seed round from PreSeed Ventures and Seedcamp. The cash will be utilized to strengthen the platform's advanced capabilities and speed up product development. HelloFlow is a no-code platform that connects with local ID authentication providers to change client onboarding and identity verification in local markets and in banks.Tide, a fintech firm, has raised $100 million in a $650 million Series C investment. The round's leader was Apax Digital. Tide will use the extra funds to strengthen its business finance platform, expand internationally, and expand its market share. While Tide's user base has gradually increased since its inception, in 2020, the number of users in the United Kingdom more than doubled.Vara, a staff-management platform for Southeast Asian small and medium enterprises (SME), has announced the raise of $4.8 million in a seed round from Go Ventures, RTP Global, AlphaJWC, Sequoia Capital India's Surge, FEBE Ventures and Taurus Ventures, reports state.Robin AI has raised USD 2.42 million in a funding round led by Episode 1. The increased funds will be used to expand the firm's client base. Robin AI will receive $2 million from the Google Black Founders Fund in addition to the funding round. Robin AI's software solution combines machine learning and human intelligence to automate legal labor. Richard Robinson is a Black attorney-turned-entrepreneur who is passionate about promoting diversity in the workplace.

Zack Leonard is the COO, Founder, and President of Gembah, a company that helps entrepreneurs and small businesses navigate the product development life cycle. Gembah champions product innovation and is working to democratize and simplify the product creation process by aiding businesses with the research, design, and manufacturing of new products.   Before his work at Gembah, Zack held positions as the Director of Strategy at Dropoff, the Team Lead of Forecasting, Scheduling, and Scaling at Instacart, and more. In this episode… As an entrepreneur or business owner, building an efficient product creation process is essential to your brand's success. After all, without innovative and imaginative products, how will you continue to grow your company and encourage customer loyalty? Unfortunately, the creative process is fickle — and it's easy to get stuck in a rut. So, how can you optimize your methodology for creating new products and jumpstart your company's growth in 2021 and beyond? This is where Gembah comes in. Gembah helps entrepreneurs and business leaders improve their process of researching, designing, and producing products. By providing expert advice and assistance every step of the way, the team at Gembah helps innovators everywhere make their dream products a reality. And, not only does Gembah help you create amazing products at lightning speed, but it also ensures that you avoid any risks in your supply chain — so you can experience growth and success like never before. In this episode of the Quiet Light Podcast, Joe Valley sits down with Zack Leonard, the COO, Founder, and President of Gembah, to discuss the secrets to scaling your business through efficient and innovative product creation. Listen in as Zack talks about Gembah's target client profile, how the company helps entrepreneurs de-risk their global supply chains, and its step-by-step process for inventing and developing a market-changing product. Stay tuned!

Do you want to sell innovative products that establish you as a trustworthy brand? Then you need to listen to what Zack Leonard, founder of Gembah, has to say. He and his elite team of engineers guide Amazon sellers through the complex world of research/manufacturing to ensure they end up with perfectly designed items that sell. Click play now to hear how he validates ideas, produces them in the most cost-effective way possible, and more! Once you're done, like, and subscribe to Amazon Seller Insights to give your business the edge it needs to dominate! → https://spoti.fi/3fzI0r5 What You'll Learn: 00:00 - A brief history of Gembah. 11:00 - Zack's process for validating potential product ideas. 16:30 - Insider tips for effective product differentiation. 23:00 - What to do if you operate with a low budget. 30:00 - How to find reliable, trustworthy manufacturers. 35:40 - What is Zack's biggest piece of advice for brand new sellers? 37:00 - Zack's advice for advanced sellers. --- Send in a voice message: https://anchor.fm/zonguru/message

On this episode of Quiet Light, we speak with Jon Elder, who had a seven-figure exit and now guides others on their startup journeys. We discuss the start of his Amazon career; his new business, Black Label Advisor; and how he guides his clients to success.   Topics:  Why he got into an Amazon business. How his conservative spending affected his start. What he negotiated in the sale of his business. Who his current business helps. How his methods have changed since he started. Why you should consistently innovate. Creating experiences for customers. Who his typical client is.   Resources: Black Label Advisor Jon@blacklabeladvisor.com Quiet Light Podcast@quietlightbrokerage.com   Transcription: Mark: Starting an online business and an Amazon business, that can be tough, right? There are a lot of mental challenges in that and especially those first couple of years; there are a lot of decisions you have to make in order to be successful. You have to think about how much inventory should I be buying in that first year, how much should I be investing, how many new products should I be launching, all while not seeing a lot of cash in your pocket, because any money that you bring in, you're typically reinvesting in that business to be able to help it grow. And so, there are a lot of challenges through those first few years and I think a lot of people get drowned down mentally during that time because there are just so many decisions to try and make as you're growing a business. Joe, you had Jon on the podcast to talk about that. He went through this. He went through a successful exit, and now he's training people on that startup process. How to start up an Amazon business, how to build brands and make those decisions a bit more clearly, have the right mindset as well going through this to make sure that you have some resiliency through that process. Joe: Yeah, Jon reminds me of us and what our website says which is a bunch of entrepreneurs with a bunch of crazy, been there, done that experience. That was a terrible quote from our own website. I should have had it up and read it. Mark: It's something like that. Joe: It's something like that; a bunch of people that have done something. Mark: We're just a bunch of guys and Amanda. Joe: And Amanda, she runs the show. Jon, he had a mid-seven figure exit and it was a substantial and life-changing one that will probably change a generation or two of his family. And he did it through building an Amazon business the right way with multiple brands in one Seller Account. Not that that's the only right way. There are many ways to do it. But he's sharing his direct experience. He's not the typical guru if you will. And I shouldn't say that because we have many friends who would be considered gurus that are actually really good at what they do. But he's been there, he's done it, and now he's going, okay, look, I can help people. I truly, truly can help people. And he set up a system and a process to help people understand how to identify the right product, not just from maximizing value and return on dollars but upon doing that, you're going to be happy and satisfied with working with you and your cash flow; how long the launch process really takes, how often you should launch. He never used any launch services or anything like that. There are a lot of steps that he's set up and he goes through and he's working with people one on one. And I thought it would be beneficial to have him on the podcast because he does have a crazy amount of done there and done that experience. Joe: Hey, folks, Joe Valley here from the Quiet Light Podcast. Thanks for joining us. Today we've got somebody that had an incredible exit, one in the mid-seven figure range. Jon Elder ran an Amazon business with multiple brands. Jon, welcome to the Quiet Light Podcast. Jon: Yeah, thanks for having me, Joe. Joe: That was a short but powerful introduction if I do say so myself. We don't read fancy intros here. Jon, can you give the audience listening a little bit of background on yourself so they understand who you are and why you're here? Jon: Yeah, of course. My story is kind of similar to a lot of people in the sense of I wanted to get more out of life and there is always an entrepreneurial spirit in me. And so, 2014 is when I started on Amazon and I was also working on a corker construction job and I honestly thought I was going to be in that type of career the rest of my life. I went to college for Construction Management and so it's a pretty high profile, very successful career. But the scaling of salaries is driving me a little crazy and so I wasn't okay with just getting the 5%, switching companies maybe down the line. So, I got into the Amazon world because I thought it was a really great opportunity. At the same time, I'm really conservative so I didn't go in with a large amount of capital. I started with roughly $5,000 and I got my feet wet in the golfing category. Some of that is due to just my general interest in sports and it was a product that there weren't a lot of competitors in that category. It was something I was interested in and something that I thought I could innovate a little bit in that category and become the leader. And within a year I actually did become the leader. I became the number one seller for that specific product. Joe: And you have a job the whole time, Jon, or did you quit? Jon: Yeah, actually I worked full time until 2016. Joe: Excellent. Okay, that's good to hear. Jon: Yeah. Joe: That's what I like to hear. It's a less risky path for people. Jon: Yeah, I'm married, I have a son and so their needs actually come first. I had to make sure that I wasn't putting my family in a bad financial position. So, yeah, I definitely worked with factories in eight. I spent a lot of hours. My wife was very sacrificial, allowing me to spend all that extra time. We used to have conversations about this that we're building a business in the future and there's some sacrifice that has to be made for that. And that's just part of life. Anyone who says that it's easy and it doesn't take that much time is a complete lie. It's a lot of work and very, very stressful but it definitely paid off. Joe: Yeah, you've got five brands over that time period as well, not that just one? Jon: Right and part of that story is just pursuing products that I had an interest in. And not all the brands were successful. Some of the brands were definitely not successful but thankfully the vast majority of my brands took off and became leaders in their respective categories. Joe: Okay, so just to review and just to understand fully who you are, what you've done, because we're going to talk about some of the nitty-gritty here. But in the last year that you sold the business, you did about six and a half million in revenue. You ran the business side by side with being a new dad and a full-time job for a couple of years before you exited. You had five brands and ultimately you sold for mid-seven figures. We're not going to give away the detail here, but an amount that is a life-changing figure that would have taken you 20 years in your construction business to earn probably maybe even more, right? Jon: Oh, yeah. Joe: Over the over the five years or so that you were running the Amazon business, I always love asking this question and it's a tough one because you haven't done the math yet but did you take and make more money as you were running the business; take more cash out of the business for you and your family during that five-year period, or did you get more when you sold the business? Jon: Oh, I definitely got more when I saw the business. One of the driving factors behind the success of my business was the vast majority of the money; any profits that we got were reinvested. That helped us launch products faster. It helped us launch new variations faster and so that allowed us to grow the business very, very quickly. Joe: You must have taken something out for yourself, though, I would assume. Jon: Oh, yeah, definitely. Joe: Just enough to live off of, was your wife working? Jon: No, my wife is a stay-at-home mom. In 2016 when I went full time with Amazon, the goal was to pay myself a salary that mimics my salary at my job and then as the business grew to continue to scale that up from there. And of course, at Christmas time because of the sales and the profits there, doing things like small bonuses and things like that. Yeah, the money that I paid myself definitely increased over time. In the first two years, I paid myself very little just because I was obsessed with growing the business. And honestly, from the very beginning of starting the business, I had a number in mind for my exit someday. A lot of people will say they have vision boards mine was a very specific number. It was in the multiple seven figures and everything I did in the business was geared towards that end goal. And so that's everything from having all my brands under one seller account, all my bookkeeping, just keeping everything clean, strong tax records. Joe: Preaching to the choir, I love that. I love all of it. That's great. It's a clean and easy deal. Did that enable you; was your buyer and SBA buyer or were they a cash buyer? Jon: He was an SBA buyer and the package deal for that was kind of interesting. Roughly 75% was upfront cash and then the rest was split between the seller note over five years and then an earn-out in perpetuity. And so that actually wasn't originally in the contract and with my lawyer at my side, we negotiated that to be perpetuity so I'll get the money eventually. Joe: Wow, that's fantastic. That part of it was probably outside the SBA guidelines though, yes? Jon: That's completely outside the contract. Joe: Good, good, good. Understood. Okay, so you learned an awful lot, you had five brands, some were successes, some were failures along the way, and you're now helping other people as well. What are some of the basic tips that you would give somebody if they're just starting out? So this podcast, even though you had a multiple seven-figure exit, even though you've operated five brands, you're really focused on helping people that are just starting out more than anything else. What are some of the basic things that somebody should look for if they're, let's say, either starting out or if they're buying a small Amazon business, that might be a couple of hundred thousand dollars in total value? Jon: So it sounds cliché but follow your passion. That's something that I tell my clients and friends and family who are interested in starting an Amazon business. Do something that you're generally interested in. And it doesn't have to be your ultimate passion. For example, golfing was never the ultimate sport. It was just a general interest in it. But go into something that you have some sort of interest in because at some point you will have hurdles and you will have issues with your business. So, for example, you might have to spend a couple of hours on a Friday night talking with one of your factories about resolving quality issues on a previous purchase order. You got to be invested in that product and if it's not a product that you're interested in, for example, I would never go into women's makeup because I have zero interest in it. I just don't know if I would be totally in it once I hit those bumps in the road. Joe: Yeah, and I've heard people say just the opposite, except for that part of the bumps in the road. So you could be product agnostic, but it helps, it's not an absolute requirement, it helps, as you're saying, to have some passion about the product. If you're going to end up on a call at 11 o'clock on a Friday night with a manufacturer on the other side of the world to work out some kinks in the detail, if you're not passionate about it, if you're not interested, if you hate it, you'd probably think about doing something else. Jon: Yeah, and I think along this subject too it's even deeper than that. I mean, so often, you're going to have other competitors for your product. There is so much innovation and improvement in your product that takes place over time. Personally, I wouldn't want to be looking at makeup and spending hours and hours and hours trying to get a better formula because I just don't care about it. One of my other product lines was an outdoor kid's product. The mission behind that brand was actually to encourage kids to rediscover the great outdoors. So many kids are on tech now and they spend hours and hours inside on the Switch and on iPads that; and this is how I parent as a dad, too is I encourage my son to go spend hours outside. Joe: How old is your son? Jon: He's five. Joe: Okay, wait until they're teenagers. It gets even worse, man. It gets even worse. They're playing with friends all the time it's just online I tell you. So, yeah, have some passion about what you do. There's no question about it. You started with 5,000 bucks. Are you helping people that haven't even picked a product yet or those that have a product idea and has sourced it and are really just trying to figure out how to how to get some traffic on? Jon: Yeah, obviously it depends. Some of my clients definitely have product ideas and they're already innovating and they want to go into a category where it's going to be truly unique and different. And then others are still in the brainstorming stage. My job is to just advise and help them along the journey all the way through sourcing and getting on to Amazon and launching. But there is so much that goes into the product research phase, and that's what I tell people, is just expect to spend hours and hours researching and researching because this is your money you're talking about. And some people take out loans. This is real stuff. You need to be 100% sure that you're in it for the long haul with your product. So, it comes down to researching the estimated revenues for that product. The thing that made me the most successful was innovating products that had some negative reviews. So I would harness all those reviews and fix all the problems. Joe: How do you do that with the manufacturer on the other side of the world? Jon: It's pretty incredible. I actually never visited any of my factories. I had four factories and it was all through phone calls, Skype, and emails. Joe: And it worked, not a problem. So are you working with a product innovation firm that's doing industrial design work for you or are you just sketching it out yourself and asking for innovations from the manufacturer? Jon: No, actually, the innovations were things that; again, because I was in product categories that I had a deep interest in, I was able to innovate myself. Joe: And do you then just put a drawing in front of that manufacturer and say can you do this? Jon: Exactly. Yeah, sketches are really useful, and then something that blew me away was how intellectual or sophisticated the Chinese factories were. They actually had 3D modeling engineering guys in-house. And I worked with some big boys. The factory for the golfing product that I sold, they actually supplied some products for the PGA Tour. One of the keys to my success was working with factories that were not starting out their journey as a factory. These were very established factories that sold products to Walmart and brick and mortar companies. Joe: Yeah. For those listening one of the additional options is Gembah, www.Gembah.com. We had Zach on the podcast here. It's a product innovation company, its industrial designers that can do that. If you're not good at drawing and innovating, they can do that work for you so that you present a more professional look to the manufacturer. Okay, so advise number one, spend a lot of time on deciding what product and product categories you're going to go into because this is where you're going to be spending all of your money in the future years, yes? Jon: 100%, and all your time. Joe: All right, let's just say we picked a great product. What's next? I mean, is it simple photography, put the listing up, look at basic stuff in terms of recommendations from Amazon? Are you using a launch service like Viral Launch or are you using some other launch service or a combination of different things? Jon: Yeah, for launching, I can get into that in a second. So, the next step that worked really well for me was doing a ton of screening with the factories. And then what I would do is I would do three final samples and we're dealing with weeks and weeks of communications here. Like this is a long process to make sure that my factory is the best of the best. So I would test the factories over email and I would ask oddball questions. I would also come across as the VP of Logistics or the VP of Product Innovation. So I would definitely present myself as an image of a large corporation. They never thought that I was a mom and pop shop in the States. But getting three samples from three strong factories was really successful for me. Joe: Three samples from each or one sample from each? Jon: Sorry, one sample from each factory. And then I would stress-test those products, use them, inspect them, see how they feel in my hand. I would do all those types of things. I ask friends and family what they thought of the products. That was a very common process. And then I ended up after taking in all that data, deciding on my final factory. Joe: This may be a basic question, but I assume you're paying for the sample and paying to have it shipped, right? They're not sending free samples and free shipping. Jon: Correct. Joe: So you're going to spend several hundred to a thousand dollars in just reviewing product samples I would assume, depending upon product cost of course? Jon: I would say a couple of hundred. Joe: Expected, and that's an incredible investment that you have to make, right? You can't just look at some stuff and get one sample and off you go. Jon: Yeah, so it's common to see that everywhere right now. It's like you can skip all those steps and you don't need to worry about that. There is some time and money upfront that is going to save your butt long term. 100%. Joe: So then if you've got the product samples; let's say you want to innovate on all three, let's say they're pretty close but you want a thicker grip on a handle or something like that, are you asking the manufacturers all three just to see how they respond and react and work with you in terms of innovation? Jon: 100% and part of that is also testing how flexible they are as a factory and how easy they are to work with. Joe: Okay. Jon: If they put up a big fight and complain about things, that's going to be a red flag for me. In the factories that I ended up working with, the answer was always yes. Their response was yes, we can do that. Yes, we want your business. Yes, yes, yes. Those are the guys that I ended up working with. The ones who caused issues for me and said, no, we can't do that, that's going to cost $5,000, I just got rid of those guys off the bat. Joe: All right, so what's next? You've tested three manufacturers. You chose a product, you innovated the product, and you're at the point where you've got the final decision on what you're going to invest your money in. What's next after that? Jon: So at that point, you have your final sample, and hopefully you have that in hand, typically production, depending on how many units. My test unit order was always 250 units, sometimes 500 units. So what I would do is while production is happening, whether that's two weeks or four weeks, I would have my final sample sent to a professional photography firm. In the very beginning, I actually took pictures myself and had a designer kind of edit my pictures and pump up the colors a little bit. But later down the road, when I was launching product after product, I'd send the products to a professional photography firm and have them do the enhanced brand content just to tie in the branding for my product. Because in the beginning, I sold a lot of random products, and then as time went on and I got more educated on it, I realized I need to be establishing my brand. I need people to come to Amazon for that specific golfing product. I want them to see my name and think quality and fantastic customer service. That's what I wanted them to remember about me. And so part of that is beautiful packaging, part of that is beautiful enhanced brand content. I had videos as my seventh picture on the listing. Joe: I was just going to ask that. How many of your listings had videos on them, all of them? Jon: The two largest brands had videos and that was kind of like a cost decision because the videos that I went with were extremely high production videos. And not everyone has to do fancy videos. The reason why we justified that was those brands were very, very large. We're talking big revenue numbers so it was something that I felt was needed. Joe: You didn't do that out of the gate on that first golfing product I assume, right? Plus, it was 2014. It probably wasn't an option for you. Jon: No. I don't remember the year that they allowed videos on the listing. I think it was maybe starting to happen in 2017-ish but yeah, in the very beginning you were locked out of everything. You had a paragraph for your description; you had bullet points, and then seven pictures. That was it. Joe: Yeah. Okay, so now you've ordered products, you ordered 250 units, spent a couple of hundred bucks on samples, you got another final sample you sent off to a photographer. It doesn't sound like you've got a whole lot of money left if you're starting out with five grand. I guess it depends on how much product cost is. Jon: That initial investment can range drastically. My first product in the golfing category, I sourced it for a dollar a unit. Joe: Well, that makes a difference, that it explains it right there. Jon: Yeah, exactly, it makes a huge difference. And I did that on purpose just because I'm so financially conservative that I wanted to learn the logistics process of Amazon and if I did screw something up along the way, whether that was customs or something at Amazon, I wanted that capital invested a tad small. Joe: And if you were in a competitive space that would have meant the barriers to entry in terms of cost are pretty low. A year later you said you wound up with the top listing, but did you start to see competitors come in pretty rapidly after that? Jon: Oh, yeah, 100%. And I think what drives that is people see a new seller take over that category and then they see all the revenue go to me and then they think, oh shoot, I'm going to mimic him and I'm going to come in and take some of the revenue. And that's part of life is you have to; and when I mentioned innovation, you have to be constantly innovating your products. So I ended up adding a special device to my golfing product that actually had a patent for it. No one else could do that but that was kind of like an additional tweak I did for the products that made my listing unique and different from all the other listings. That's just the harsh reality of Amazon is once you become a category leader, you will have a lot of other people come in and mimic you. Joe: And the way to fight that is to innovate. Jon: Innovate, be the best, and when you think your pictures are good just get even better pictures. Joe: Yeah, I hear you. All right, so now we've got the product. You've ordered it. You are starting to have your photos done. What's next? I had mentioned launches and systems and things of that nature, where are you helping your clients and advising them to go from there? Jon: I'm different in the world of Amazon because most of my products; actually all the products were done organically and so my strategy is a little slower than other sellers. Joe: Let's define what you mean there organically. Jon: So for example, never using services like Viral Launch or other services where you're paying discounted rates or using websites to launch your products. Joe: You simply put the listings up on Amazon use Amazon Sponsored Ads and off you went? Jon: It's a little more than that. Joe: It always is. I'd like to simplify things and dumb it down but I know it's a lot more complicated than that, yeah. But no launch services, nothing like that? Jon: Right and so what was really beneficial was really actually humorous autoresponder emails. So we use a service called Feedback that was really, really successful. Alongside that doing a little bit of a giveaway through the early reviewer program and then just pumping PPC, to be honest with you. And so typically we do like slightly reduced cost for the products to be priced a little lower; nothing too drastic because that can mess up your Lightning Deals down the road. So we would reduce it a little bit and just funnel a ton of money into PPC. And then we had an autoresponder series on average two to three emails. Joe: So explain the autoresponder part because you don't have control of the customer. This is after they buy the product? I'm confused on the autoresponder part. Jon: This is right after someone buys the product. So one email goes out three days after they receive the product and then another one goes out seven days and another one goes out 14 days. And those are all tweets specifically to be kind of funny. So many people open up emails and to be honest with you, most people don't open their emails very often. So having a really funny title for the email and then the actual body of the email being short and sweet and using a joke or something about the product was really, really helpful. Joe: I got you. So, you're not breaking even upfront, I assume, because you're spending a lot of money on Pay-Per-Click. Jon: No, I'm definitely in the red when I first started. Pretty much all my product launches started in the red. Joe: How long are they in the red for? Jon: Probably a minimum of six months because I'm doing it organically. Joe: So, how many products are you launching in the first year; two or are you going after more? Jon: The first year was two products actually. Joe: So, if somebody is coming to you with a little bit bigger of a budget and let's say they've got 20 grand and they're really needing your guidance to get launched and they've got an idea of the product. Are we still looking at losing money or breaking even for the first six months, eventually breaking and making a little bit? Jon: That is so dependent on the category that you're in. If you go into a category where you're competing with guys that have 500 reviews or a thousand reviews; let's say the top 10 sellers have a thousand reviews, it's going to take some time and you're going to have to burn through some cash. And the reason why is PPC gets more expensive every single day. That's just the reality of it. And everyone is competing for those keywords. And so, for example, with my products, I always outbid my competitors for the top search volume keywords, and the reason why is that that drove incredible sales to my listing. And PPC was actually the highest cost in terms of expenses for my business. Joe: Do you know what it was overall as a percentage of your revenue? Jon: Oh, man. Joe: I'm typically seeing anywhere between 10 and 20%. Jon: Yeah, I want to say was more like 25%. Joe: Okay. Jon: If we're dealing with the PPC costs alone my CPA would just look at me and be like, man, you guys are spending a lot of money on PPC. But that's just the reality of the business. Joe: But your CPA still has a day job? You get to do whatever the hell you want at this point in your life, right? Jon: Yes sir. Joe: Then who is right, you or the CPA? I think you were. Jon: Those expenses look kind of scary, but when you're looking at the percentage of revenue, it becomes a little less scary. Joe: Yeah. Now do all; I know the answer to this, but not all product launches are going to take six months to start to get traction and breakeven, did you have any in your five-year stretch where you would see some just home runs out of the gate or get some profitability within the first one to two months? Jon: The kid's product took off very fast and that was a very organic launch. And the reason why was there were maybe two or three sellers for that product and they had an inferior quality problem. So if you go look at the reviews, the actual liner of the material for the toy would just deteriorate like within a month under the sun. And so we innovated and we got the best liner possible, got UV-resistant liner and improved the product drastically and that took off with beautiful pictures. We actually hired some models; some family members actually took pictures with the product and just focused on quality for that product. People bought it and I realized, wow, this is like; it showed up in the reviews, your product is as lasting a long, long time. And that became very successful, very quick. Joe: And it was all from looking at other listings and the negative reviews that those had and innovating and improving the product? Jon: Correct. Joe: Yeah, pretty cool. How hard is it, though, to find a category where there are only two or three sellers? It seems like an impossible task these days, is it not? Jon: So Amazon is definitely; there's a lot more competition now. I think the secret's out about FBA. Joe: It might be, yeah. Jon: It's definitely harder now. I think that most categories are going to have far more than two to three sellers and so what I always recommend is even if there's seven sellers, you can break into those market segments as long as you're not dealing with sellers that have like a thousand reviews. If seven of them have 75 reviews or maybe 200 reviews, that's something that you can definitely go into and compete with. But there is always going to be a hole in the market. There's always going to be a chance to innovate and do something and spend the time to make the best product possible that lots of other people aren't going to do. And one example was actually the leather goods category that I was in. It was specifically for men. We drilled down all the way into the product packaging. A lot of people don't do that. They would get their leather goods products and they'd open it up from the box and it's in a polybag, right? That's not an experience. Joe: Right. Jon: So our idea was let's make it an experience for this person to open it up and sell everything down to the custom packaging for the box down to a branded tissue with branded tape. So whenever the person opened this product up, they knew that they were receiving a high end, high-quality product that was different from everyone else. So that's just like; it sounds kind of silly, but no one spends time with packaging and what does it feel like when you open up that product at home? Joe: It's because it's not sexy. They spend time on marketing and topline revenues and talk about it with their friends because it's sexy. But packaging and good bookkeeping and good branding and good photos and videos and the profit is actually what puts you in the best position possible, which is doing whatever you want at this point in your life. Jon: Yeah, definitely. What's interesting about that is the customers would actually talk about all the nitty-gritty details that I spent time on. That would come up as content and some of those reviews would be the top-rated reviews. Someone left a review on one of the leather goods products and it was this detailed long review with pictures and they went out of their way to be like, I've never opened a product from Amazon and the packaging was just stunning. So I was like, yes, it worked. And so other customers who are on Amazon obviously see the top-rated reviews and see that type of content and it definitely helps and it soon became a leader in that category. Joe: Cool. Jon, we're a little short on time, but I wanted to ask you, what are some of the biggest challenges you think folks are going to face? Jon: I think the biggest challenge is definitely just not getting swept up in sexy products. I've seen this online so much, just this huge push for going into supplements, for example. I tell my clients, do not do supplements. Don't go into that category. Don't do it. Don't do products that go on people's skin. Don't go into products where you're ingesting things. I'm always recommending kind of simpler products that are very, very low risk. And don't go into knives; things where people can get injured. So, just focusing on a product that you're interested in and it's low risk. And that's always tough because you see the revenues that other sexy products are bringing in and people get swept up in that. Joe: This is one of the first times I wish I just hadn't asked that question because I sold; my own company was a digestive wellness supplement company. I've got a good friend that's selling his makeup business for like 40 million dollars. We have, as a company supplement companies that are under contract for anywhere from two to 20 million dollars. And I think when they're when they're done right, they're done right. Jon: Exactly, and I would never want to give the impression that it's not possible. It's just my conservative nature kind of stays away from those types of product lines. And you have to be you definitely have to be a more sophisticated seller to… Joe: These guys are. These guys are all very, very smart, very good at what they do, have SOPs that'll pass on to the owners of the business, as did mine. And it's competitive, right? It's that they are low barriers to entry cost-wise. Jon: Extremely, you have to have big capital and that's one of the barriers for sure. Joe: Yeah. Well, I think it is a nice; it's a low barrier to entry to buy into the product category, but then you've got to rank and that's where the additional capital and expertise goes. It's very, very challenging. All right, so how do people reach out to you? I see its www.BlackLabelAdvisor.com, but ideally, let's talk about who your typical client would be and how they reach out to you. Jon: Yeah. So the easiest way to reach out is to go to my website, www.BlackLabelAdvisor.com or you can email me Jon@BlackLabelAdvisor.com. My passion is to help other people replicate my story. So many people I talk to you are they'll see my story and they'll say, oh my gosh, that's a dream, you know? And I used to think it was a dream too. And when I closed on the sale of the business, it was a dream come true to see the money come through. It was an unbelievable feeling that you just never think it's ever going to happen. I have recommendations and systems and third party companies I highly recommend. Along the way, I made mistakes myself and my passion is to help people avoid those mistakes and grow their business faster just because of all the experience I have and just help them along the journey with the end goal of selling someday. Joe: Yeah, I like it, folks. Jon is not somebody who can't so he teaches. He actually did it. He built an Amazon business with five brands, sold for a multiple seven figures, and now he's helping them. And that's what we do at Quiet Light, we help first. We want to help you succeed. Strangely enough, it actually helps us in the long run too, right? Somebody listening in the audience hire somebody like John who has real-life experience to give real-life advice to help them succeed in their online business. That person will come around at Quiet Light someday as well. So with that look around, who can you help? Help out your neighbor, help your friend that's in the online space and keep helping, it'll come back around too in time. Jon: Definitely. Joe: Jon, I appreciate your time. BlackLabelAdvisor.com folks, reach out and connect with Jon if you need some help to help get your Amazon business off the ground. Jon: Awesome. Thanks, Joe.

Zack Leonard from Gembah talks about Amazon white label products vs creating your own amazon products to sell on amazon. Zack also covers the steps that Gembah has in order to be successful when going through the process of designing, creating, and manufacturing your own product to sell on amazon. Also covered on the Zack Leonard interview is: What are the benefits of both white labeling a product and creating your own product from scratch? What are the steps to launch a new product from scratch? Give us an example of a scrawl on a napkin to a product? What about an NDA when sending you my idea for a new amazon product? What does it cost for Gemnah to create my unique amazon product for me? How does Gembah find quality factories and what about quality control? What about shipping and logistics to get it to my country? How many products has Gembah created? Why not re white label your own amazon product? What is the next step for Gembah that will help keep you different from other competition? How did you come up with the name Gembah? What did Zack Leonard do before starting Gembah? How to contact Zack Leonard and get started with using Gembah. About Gembah - https://www.gembah.com/ Gembah empowers and enables product innovation. Gembah is democratizing and demystifying the product creation process by helping entrepreneurs, e-commerce sellers, and small-to-midsize businesses research, design, and manufacture products. Gembah has a team of designers/engineers that have worked at places like Under Armor and Weber Grills and on products like the Tickle Me Elmo. Gembah also has a factory network of over 700 factories in 7 different countries. About FeedbackWhiz - https://www.feedbackwhiz.com/ FeedbackWhiz helps Amazon sellers monitor, manage, and automate emails, product reviews, orders, and feedback. Build professional email templates with gifs, emojis, buttons, and attachments. A/B test subject lines and view open rate analytics. Send or exclude emails based on triggers such as refunds, shipment, delivery, feedback, and repeat buyers. Track and manage all product reviews. Instant notifications whenever a review is posted. Monitor all product listings and get alerts when critical events such as hijackers, buy-box loss, and listing changes occur.

On this episode of Quiet Light, we talk to Steven Pope about how to handle any problem you're having with Amazon. Steven is the founder of My Amazon Guy, a full-service Amazon agency, currently assisting 80 clients. They seek to help their clients and others with all of the possible Amazon travails businesses face. Topics: How and why Steven started his agency. Dealing with Amazon account suspensions. Best ways to rank organically on Amazon. The outlook for American-made products. The number one action item in advertising. A major success story for Steven's agency. How to hone in on what changes will make a difference. Transcription: Mark: Joe, one of the things that you do with Quiet Light is you have a pretty wide network of people that you're now talking to. And I know you recently talked to Steven Pope. He is an agency owner. He helps Amazon business owners solve problems. I know that it's like crazy generic for me to say that but when it comes to owning an Amazon business, there's a lot of different problems you can have; everything from suspended accounts to; I mean, you name it. And I know you guys talked a little bit about the services he offers. But not just the services he offers, you talked about some of the problems that people face and how he goes about solving them. Joe: Yeah, there's something; look, we generally don't have people on pitching their products and services, simple as that. And so when I got this email introduction to Steve and set up a 15-minute call to grill him a little bit on who he is and what he does, the first thing I did was ask for five rapid-fire questions about what to do on Amazon if this happens and he answered them all and it was great. And then he said I've got 300 videos on YouTube that does the same thing. I give it all away for free and if people want to hire me as their agency, then I'm here for that as well. So I just dug into those videos and I love it. I think that you should hear him talk folks. You should listen to some of the things that he suggests and he gives it away for free in this podcast as well. I ask him the questions. I drill deeper when there needs to be a follow-up question. But then he also and it should be in the show notes, he also has a YouTube channel. It's My Amazon Guy on YouTube where he's helping people solve problems. One example is a woman and this is; and I talked about a little bit, single SKU, 100% of her revenue is coming from a single SKU on Amazon and oops she got suspended. Mark: Oh. Joe: Right. And for a week and a half or so, she cannot solve the problem and so she's losing five or six thousand dollars a week in revenue. And Steven has a process for that. It's not rocket science. It's three separate sentences that help get your account unsuspended quicker… Mark: What are those three sentences? Joe: He goes over them in the podcast. I can't recall. I recorded it yesterday Mark. You know how my memory is come on. Mark: I was hoping to tease it so you actually listen to the episode. Joe: Yeah, okay. So you actually have to listen to the episode. Mark: There we go. Joe: Why don't we just go to that? So that's our teaser, go to it… Mark: We are really not pros of this already. Joe: Not at all. If you have anybody else like this that's an expert in the space that gives it all away, regardless of the fact that they also have clients that pay for the service, introduce them to us, because I think this type of information is fantastic. Because everybody hears yeah I hired an agency and my customer acquisition went through the roof. We hear it as well. But this person was referred to us. I grilled him. I know who referred most of his clients to him and I have great respect for that person and they've been on the podcast as well. So give it a listen. Hopefully, it's going to help everyone that has even if it's just 10% of your revenue on Amazon, it's worth a listen and worth getting over to that YouTube channel to get educated as well. Joe: Hey, folks, Joe Valley here again with the Quiet Light Podcast. Thanks for joining us. Today I've got the pope with me this morning I had the was that was last week's podcast and today I've got the pope. You probably get that a lot, don't you? I'm sorry. Steven: The Popemobile jokes when I was a television reporter days, yeah, I remember them. Joe: My full name is Joe Valley when I was in college the Peanuts folks; the Snoopy, Charlie Brown, and all that, it was a big Valley girl craze back then. And there was actually a Christmas or birthday card that said something about Joe Valley Beagle for sure. That's my only connection with something semi-famous. You've got a big one to the pope. Anyway, we're here to talk about Amazon. Your business is The Amazon Guy and you're going to share absolutely every possible secret you know about… Steven: Every single one of them. Joe: Every one of them. It's going to take a while, folks. Steven: Yeah, everyone who's listening to this will be a millionaire just by simply listening. Joe: No action taken whatsoever. Okay, well, let's over promise and deliver right now. We just did. All right enough of the jibber-jabber. Let's talk about you. Give us for the audience a little bit of background in yourself; who are you, what's your business, how did you start, and all that kind of stuff. Steven: You bet. So my name is Steven Pope. I'm the founder of My Amazon Guy. We are an 18 person digital agency at the Atlanta, Georgia area. One-stop-shop. All things Amazon. Everything from search engine optimization, to PPC, design, and logistics all in one place. My background, I started my agency after a side hustle in consulting Amazon for several years and one day I lost my job. And very much like the private labelers that are listening to this who are running their current day job and they're looking for something else to change their lifestyle or whatever else, this one forced me to change. So within 48 hours of getting laid off and I was working for a lighting company, I decided to start an agency and the rest is history. We just help people grow sales. Joe: And you're also living it as well because you have a brand that you apply your own services to and share that information on your own podcast as well, right? Steven: I do. So I own a brand called Momstir and it's M-O-M-S-T-I-R. And it's a brand where we sell funny wine glasses with funny sayings on them and very much a side hustle brand to try and figure out and keep my skills sharp. So a lot of agencies try and build out their like, hey, let me go network, let me go show up and shake Jeff Bezos' hand and plaster a photo on my website. We just get crapped on. We just go into accounts. We don't leave our house. We don't go to conferences, complete referral-based business. And I think that's the right way to run an agency. We just go solve problems left and right and grow sales every day and go in and get our hands dirty. Joe: And you folks know my position here. You know that I get e-mails and calls all the time from agencies and I have the privilege of working with clients and seeing if they have agencies or not. When Steven and I connected, I just went with some rapid-fire questions to see if this guy had any idea what he was talking about and it turns out he actually does. So I want to duplicate some of that here on this podcast for you. E-commerce business owners that are 90% Amazon or 20% Amazon and want to be 90% Amazon. But let's first start with the fact that you do have 80 clients now, active Amazon business owners that you and your team of 18 work with, right? Steven: We do. Everything from air purifiers to tweezers and everything in between. Joe: All right. Let's talk about Amazon Suspensions. You mentioned in our pre-call that you had a woman call you and her account has been suspended for several days or something like that. Tell that story briefly but how you go about getting something reinstated? Steven: You bet. So there's a difference between suspension and listing yank. So suspension your account is down, you can't even log in or get your money out. Listing reinstatement and this is where you have a product that's been yanked from the catalog. Each has their own problem and their own solution. Amazon is a siloed organization and so it can be a very daunting and confusing process for sellers, no matter what the problem is. We could be talking about anything that goes wrong at Amazon. It's literally impossible to have a single point of contact at Amazon so like me as an agency, we don't even have a single point of contact. We got one guy that we talked with on a monthly basis and talked about advertising with and outside of that, we're doing the same thing sellers are doing; brute force, sellers support, ticketing, emails, you name it. The difference is that because we've seen the trends between the accounts, we're able to see what works currently. And I say that because what I talk about today may not work 90 days from now and that's because the platform is shifting at such a rapid pace. It's entering its maturity phase. We've seen Amazon change all the rules constantly on a whim, which is why you shouldn't be 90%  Amazon sales. You probably need to diversify if you want my opinion. But let's talk about this, so I got a call today from a single mom and her listing was yanked. This account, $30,000 a month in sales, one product, and all she could do… Joe: Bad idea, first of all, but go on. Steven: So she was in tears talking to me today. And I share this with genuine care and knowing that this is her livelihood and Amazon took her livelihood away. And it wasn't even for an egregious thing. It wasn't like she broke a rule. One day the algorithm crawled her catalog, looked at a bullet point, and said, this looks like something we don't like, yank. And so she did all the right things. She fixed it. She made the changes to the ballpoints. She contacted the support team. She got on the phone with what's called the captive team in America. She sent listing evaluations, e-mails. She did all of the right things and can't get the listing reinstated. And so for seven days, her business has been down. And if it doesn't get fixed, she can't afford what she needs to do to live or run a business or run her household. Joe: So that's something you're confident you can fix based on the phone call you had with her? Steven: 100%. Joe: How long will it take? Steven: That's the part I can't guarantee. If an issue like a listing yank is down we have a near 100% reinstatement rate, but what we don't have is a timing reinstatement guarantee. For some accounts, we'll get in there and we'll fix things within 48 hours and other times it takes 30 days. And it has nothing to do with the talent that we have or the process. It's just that Amazon's system sometimes just is absolutely breaking and they don't have; they use the 80:20 rule to an extreme. If they can get rid of 80% of the bad actors with 20% of the effort knowing they're going to screw over 20% good actors, they're okay with that. Joe: Lots of actors these days, I guess. Steven: And because of that, even if you're doing all the right things, you will eventually run into this problem. Your listings will get yanked. You'll get suspended. Whatever it might be, you will face a challenge that economically damages you and you have to act quick and you have to be concise. And whatever you do, don't submit 10 tickets. Don't do that. Your appeals need to be concise. You need to be giving them exactly explicit what they ask for and make it easy on them to help you. Joe: Do you have any language on your site that tells people exactly what to do? Steven: We do. Yeah. We have a page. I'll give it to you for you to put in the show notes, which is basically a plan of action to do when you run into a situation like this and in high-level summary, you do three things; admit the problem, how did you solve the problem, and what are you going to do to prevent the problem from reoccurring? And those could be two to three sentences a piece. If you do that and you format it, just like I mentioned, you have a greater chance of success. Joe: You don't think that they should write 17, 59 paragraphs for that seller account to Representative Reeve? Steven: No. Joe: No, I'm kidding. Of course. Steven: Nor do I think you should mention that you've been on Amazon for 15 years and you're a half a million-dollar business. They don't care. Joe: They don't care, yeah. Steven: The person reading this is looking for reasons to not approve your requests. They're not looking for reasons to approve it. So give them exactly what the request with no fluff and then you'll have a higher chance of getting approved. Joe: Okay, so I'm just going to say to those folks that have a hero SKU like that, knock it off, takes some of the money, launch a new listing, and spread out your risk so that you're not in a situation like that. What's the best way to rank organically? You're launching a new product, what's the best way to rank on Amazon, how do you get from page nowhere to the top of Page 1? Steven: So two types of situations we could be in; situation one is you're launching a brand new product and situation number two, you've had a product on Amazon and you're trying to take it to the next level. I'm going to talk about the product launch first because there's what's called a honeymoon period in the first 14 days of having an item on Amazon. You want to maximize traffic to the listing and maximize sales during that honeymoon period because it will leapfrog the listing rankings in a very rapid succession. If you can show Amazon that you're for real, you're the real deal, this is your first product in the account and you got a hundred sales in the first two weeks, they're going to pay attention to that. In the past, people would use programs like viral launch or some sort of giveaway to make this happen. Those programs no longer are as effective as they once were so you can't just solely rely upon that. What I recommend you do is; I'm assuming you've got a budget for the product you're doing a launch for so I'm assuming you spent two or three grand on the product. I would set aside $2,000 for Google and Facebook ads in the first 14 days. Spend it. No guarantee you're going to get sales out of it. No guarantee that you're gonna get a good ACOS. That's not the point. You're trying to train the algorithm that the product is important and that you personally can bring traffic to the Amazon platform. They will reward you accordingly. From there, it's almost 90% Amazon PPC in the first couple of months. And then from there, you can start relying more on SEO. For the other products that have already been there, the longer you've been there and the lower the run rate you've had, the harder it's going to be for you to start gaining. So there's a bunch of core key practices that we could discuss; back end search terms, make sure you've got 250 characters that are unique, have no commas, no duplicate words, make sure you got misspellings in there, and include a couple of Spanish keywords, front end, you got titles, bullets, images, A plus content, all of those need to be maximized. If you don't have every one of those fields maximized you're going to be losing out on keyword rankings you could have gained otherwise. So everything you do on Amazon to grow sales can be boiled down to two things, driving traffic and improving the conversion rate. SEO is almost primarily a traffic generation strategy. However, if you rank four words you don't convert on, you will stop ranking for those words. So if you're selling an apple slicer product and you want a rank for foot rubs or foot lotion or whatever; it's the first thing that came to my mind, it's not going to work. I guess I need a foot rub right now. Joe: I guess so. Steven: But in any case, there's so many different things that help with ranking on Amazon, and the one that I would say is your quick five-second hack today for those that are looking for like, okay, that's cool, I understand I need to optimize but what can I do right now? Go into your A-plus content and make sure every single photo is maximized with a hundred characters per A plus content photo. So if you've got 20 photos, that's 20 times a hundred characters of keywords you're probably missing out on right now. And throw one of those to be Spanish, put misspellings under one of them. Amazon claims that they don't index the A-plus content. I believe they're big fat liars and I can prove it. I've put Spanish behind one photo, I didn't put it anywhere else and guess what? We indexed for it. Joe: How important are product demonstration videos in this conversion aspect? So ranking is one thing that's important but if you're not converting, what's the point? And eventually, their algorithms are going to say people are looking, but they're not buying so we're going to de-rank you I assume. How important are videos in that conversion process? Steven: Minimum. Joe: Really? Let's talk about that. Steven: So I'm coming from a background in television where I thought video was king, right? Content is king. But video on Amazon, I'm utterly surprised by how few people are actually watching the videos. And so, in my opinion, instead of spending $5,000 on some professional photoshoot, grab your cell phone and just talk on camera about the top product features for 60 seconds and call it a day and put it on your listing. Now, if you're running a corporation that's not going to resonate with your management staff. They're going to throw a conniption fit. Obviously, that's not going to work. But if you're a side hustling brand and you don't have a video today, fix it. Go out and get one. Shoot it on your cell phone. Put on the target demographic, whoever you want to buy it. It will help. But of all the things that we could talk about on today's podcast, video will be at the bottom of the pile and it's because nobody clicks it. Joe: Let's talk about American made then because we've got a situation in the world where we're in trade wars with everyone else. How important is; and I know you don't have a crystal ball that I see on your desk. Apparently, you need a foot rub. You're thinking about that while looking at me on video. Again, I don't know why people help me out here. But crystal ball American made products, given the trade wars that we are in. Is it going to be something it's going to be important on Amazon in the future? Steven: I consider myself a thought leader in the Amazon space, and that's why I'm going out and getting on my podcast. I want to talk about where I think Amazon is going. I personally believe manufacturing is coming back to the United States. Is it here today for B2C products? No, it's not. I think it will be soon. All of the symptoms are there. If you're looking at the symptoms there at present; you talked about the trade wars with China, tariffs increasing currency exchange wars, and all that good stuff. COVID is a second reason the entire supply chain and the entire world broke down. Globalization takes a hit when international events happen. So nationalism and hyper localization are likely to occur under these circumstances. In addition to that, the user base who may blame COVID on China is going to start actively looking for American made products. This is going to help you with margin issues where you're selling a product for sometimes 40, 50% more in cost. They're willing to bear that market just because of principle. And the question is, how do you manufacturer in the States and do so profitably? I do not know the answer to that question. Joe: I was going to ask that and maybe you know, the answer to this one, how do you find those manufacturers in the States? They can go to Alibaba and eventually get to the manufacturer in China and there are some services; we've had folks on, Zach from Gembah can help you with finding manufacturers but how do you find them in the States? Steven: I have tried to solve this problem for the last three years. I joined what's called the Georgia Manufacturing Alliance. So I'm in the Atlanta, Georgia area. I toured several different manufacturing facilities. And what I learned is that for the most part, the United States is a B2B manufacturing country and most businesses are focused on B2B products. So, for example, a facility I went to, they made toilet seats for airplanes and it's a special process to do that. Joe: Sure. Steven: They have to fire-resistant, right? Couldn't you can't buy that overseas because there's lives on the line. B2C products like gifts or day to day households; anything that's not topical or consumable, because obviously most of those are made in the states currently. Joe: Exactly. Steven: But home goods, if you will, it is absolutely cheaper to go overseas right now for that. There are brands like American Giants who hires 100% from end to end American made, American laborer and they are doing well. They're selling the Mercedes Benz version of a hoodie right now and they've proven it works, but it doesn't work on every vertical or every catalog, every type of item today. I think technology is going to be the last category that this will work for. But I do see the symptoms and I think if you were an investor today looking for how do I get ahead in five years from now; not today, but in five years from now, I would definitely set yourself up for American made manufacturing and an American made company run by Americans selling to Americans. Joe: Okay. Crystal ball. I love it. Let's talk about that person who has the American made products or an overseas product and they sell on Amazon, what's the secrets to sponsored ads? What can you tell folks that are listening that you do that they should be doing to help them lower their ACOS and increase their conversions? Steven: If there's one area that you need to hire out for if you don't have the expertise while selling on Amazon, this is the one. And it's because advertising is changing at such a rapid pace. If you haven't been watching two webinars a week or spending two hours a day on your ads you're behind currently. In the last two weeks alone, display advertising, the cat is out of the bag. That's what I would have given you two weeks ago but because segmentation approaches and every avenue available to advertise your product and generate traffic right now everybody is jumping on. Everybody's looking for that edge and so you have to be very quick. You're going to have to rotate your funds around. There are three types of ads today on Amazon, sponsored products, sponsored headline ads or sponsored grants, and finally, display. Every single month we have seen a new form of segmentation come out under one of those three core areas. Three months ago it was custom brand images. Display came out even more recently than that. The one that's coming out on 10% of accounts right now is retargeting; hitting people off of Amazon who have already viewed your products or who have already purchased your products. So those are two different things and then there's a third one that's coming out that is people who have search-related keywords off of Amazon to bring them into the platform. Two of those three are only available to 10% of accounts right now but the moment you get a glimpse and you see it on your account; nobody's giving you an announcement. Amazon is not emailing you and saying, hey, this is now available. You literally need to check your seller central portal in every nook and cranny on a weekly basis, because I'm telling you, you will find it 30 days before somebody shows you it. Joe: And the advantage to that is? Steven: You can quickly execute it and then generate additional traffic at a lower cost and get into additional areas where nobody else is paying attention to. So if you are on that display bandwagon before two weeks ago, you would have had record low ACOS, new sales you wouldn't have gotten otherwise, you could have shown up on your competitors page in ways that they couldn't predict or know how to combat. And you should still do display today, by the way. I think that's probably the number one action item in advertising right now. If you don't have display ads up, go do that. Joe: I got you. Okay, your average client is doing a million dollars a year in revenue I think, right? Steven: Yep, somewhere around there. Joe: Okay, give me a success story. Steven: Sure. So I have to think carefully now which brands have you made public permission. Joe: You don't have to name brands, you can just talk about the story itself. Steven: Yeah, so let's talk about a generic men's supplements company; let's call it that. Joe: Okay. Steven: The hardest category to sell in right now in Amazon is supplements so if you're looking for a product to launch, I wouldn't go into supplements and that's because of all the challenges and listing yanks and stuff we kind of ended about earlier. It's egregious right now how bad it is in that category but in any case, when I first started, my first client as an agency was a men's supplements brand and they tried to other consultants before me. They couldn't get past four grand a month in sales. Within 60 days we got them to $80,000 in monthly sales. A couple of months ago, they clocked in at 400,000. And it's because the grind; the My Amazon Guy process, the grind if you will, it works. You go in every day and you look for as much traffic as you possibly can get and find as much conversion as you can get. And it takes going attribute by attribute, ad by ad, design by design; every single layer has to be fulfilled. Where they may have previously failed, they didn't load their entire catalog to Amazon. That might sound like a core issue and some of you are like what you mean they didn't load their entire catalog but if you're an omnichannel brand today, sometimes you purposely don't load all your product to Amazon. I think that's a big mistake. The fastest way to grow an Amazon is load more product, launch as many as you can. Every three products you launch, one is going to fail flat, one is going to break even, one is going to succeed. So you've got a one out of three ratio to work but load as many new products as you can to your lifecycle on average on Amazon. Second, get on as many platforms as you can. Diversify. Amazon, eBay, Etsy, Walmart, Shopify; all of those are important. Joe: Not necessarily in that order, I'd like to know where would you go to first beyond Amazon US. Steven: Yep, Amazon US and you could talk about more marketplaces like Europe or Japan or Singapore and Middle East and Australia, I guess let's pause on the location geos for just a second, let's talk just marketplaces. And so after Amazon, if you have a product that can sell on Etsy that's the one I would go to next. It is the easiest to get on and will produce at a higher rate than it would have six months ago. And it's because when Amazon supply chain took a hit and the shipping timeframes went down Etsy doubled in size overnight. Doubled in size but did not double in competition which means that's your opportunity. We are seeing massive success on the Etsy platform right now. Joe: Any particular category? Because if I'm just selling supplements, I can't sell them on Etsy, right? Steven: You're not supposed to. It's supposed to be handmade and they're supposed to be hard to obtain items. I've seen everything on Etsy, though. So even, you know, it may not be the first platform of your choice if you're selling supplements or if you're selling something that doesn't go well on Etsy. Maybe launch on eBay and Walmart first before you go there, but I would still give it a look. Joe: I want to say that the transferability of an Etsy account may be a challenge. And transferability is one of the four pillars. If you can't transfer the control of the assets of the business, your business is not sellable or much more difficult to sell so we'd have to look into that again. The last time I had any significant Etsy account as part of a sale, it was tuck in hopes that you couldn't squeeze through to try to get the transfer of the control that Etsy account. So I would say caution there but if you're looking for that short term gain, it's fine. Where there's a will, there's a way. My particular buyer wasn't willing to go that route and he could have but he chose not to and that's okay. What about the idea of just simply feeding your stallions and maxing out Amazon.com if you're still growing and there's lots of more opportunity here in the US, why divert your attention to an Etsy or a Walmart or whatever it might be or the EU? Steven: So this is a good debate between focus and diversification. They have a massive amount of friction between the two. I believe it's easier to do diversity than do focus. The shotgun approach generally will lead to more success. That's my personal style. If you're a perfectionist, focus will work a lot better for you. So I would say that's a choice the business could make, a business decision if you will. Joe: And I have to say and interject that it depends upon your goals. If you're going to run the business for the next five years, I think diversification is really smart because if your business is more diversified, it's going to be risk-averse. The lower the risk, the higher the value in terms of the multiple. If you've got two businesses that are equal in revenue and discretionary earnings size, and one is 90% Amazon and the other is 40% Amazon, 30% Shopify, and 30% something else or other marketplaces but the discretionary earnings is the same, same number of SKUs, same hero SKU count and all this other stuff, that diversified business is less risk. Less risk equals a higher multiple. You're doing the same amount of revenue, but your business is much more valuable because buyers see that it is less risk and they'll pay more for it. My two cents. Steven: So I totally agree with that and you're definitely the expert on buying and selling, so I won't even go there. Joe: Have you noticed how I like to interject my opinion on buying and selling when I'm talking to somebody else about Amazon rankings and things of that nature? Steven: I couldn't have guessed why. Joe: It's amazing when you run the podcast and you get a microphone and you can say these things. You had talked about 80% of the work that you do in a seller account is fairly SOP oriented but there's 20% that requires just instincts and a deeper dive into the why of the particular problem or ranking solution. Can you talk about that 20%; what are those things and how do you really hone in on what's going to make a difference in your particular brand and ranking? Steven: So for the 80% that's SOP or standard operating procedure, you can follow a checklist and it can be clerical in nature. If you go through that checklist and you do an 80% job, you're probably going to succeed. The other 20% is the experience, the nuance, the analytical understanding to forecast, predict, and see what's going to happen under the chaotic nature of Amazon and e-commerce, understanding the landscape, and understanding what happened in the previous situation. So as one small example, understanding the notion or the difference between a coopting of demand versus a demand gen product, this is an easy to understand concept but doesn't even cross the mind of most individuals. So what do I mean by this? If you go on Amazon today and you want to sell an apple slicer, that product has been commoditized. You're basically trying to sell a commoditized coopting demand product. There's already demand, you just need to go get it and tsxake your share of it. If you're trying to come out with a patent protected product, gadget, widget; whatever it is that does something that solves a problem that nobody even knew was a problem, that's demand gen. The guy doing demand gen has a one out of 20 chance of succeeding, the coopting demand guy has got like a 12 out of 20 chance of succeeding; much harder but if done correctly, the demand gen product that wins., the one of the 20 will be gigantic in size and will dwarf everybody else. GoPro is a good example of this where they solved the problem nobody knew they had and now they have an entire empire. So if you're looking at analyzing data and you're looking at like how do I solve my problem, you're going to have to consult either an expert or you're gonna have to grind it yourself. You're going to have to spend so much time analyzing this question and watching all the podcasts, watching all the webinars, reading information, submitting the tickets in Seller Central on a daily basis until you hack it, or figure it out. That's what it takes. And that 20% is very hard and you want to understand like, what do I do in this situation? If you've never done it before it's really hard to learn. Joe: And it's probably going to end up producing 80% of the revenue if you click the rules there. You actually have book a coaching call on your website. You're not just working with clients and taking agency fee on a monthly basis, but you are doing coaching calls as well. Can you talk about what type of calls those are and how often you do them? Steven: You bet. So I probably do one a day on average. And I have a very different vision of what agency should be than the typical agency. I would give away all or trade secrets. I got 300 videos on YouTube answering literally every question. If you have pesticides gating on your product and you sell tweezers and you're like, why does this on my account, I don't even understand this? We give away the answer key right on the YouTube video. Joe: And how do they find that; is it My Amazon Guy on YouTube? Steven: Yes, and if you were to literally Google pesticides gating My Amazon Guy, you would find it. Or even just pesticides gating Amazon it'd probably still come up. But the point I'm trying to make here is we share all our trade secrets openly. We're trying to add value to the community because it comes back. I know that if I had value to you today over the next year; let's say you follow me for a year before you even pay me a dime, you will then come and say, hey, shut up and take my money. And so sometimes I will hear from people that have watched 40 of my videos and they just want to say hi. But on those calls, typically we're getting in and we're solving a specific problem. That's usually the number one reason one of those comes up is because, hey, I've got a business problem I need a solution today. I can't wait around and figure this out. Joe: Like that woman's account who was suspended. Steven: Exactly like that woman's account that was suspended. I offer ala carte services on my site for those that aren't ready to make a monthly commitment. Now, I prefer having monthly clients. It's an easier business model, don't get me wrong but we are going to serve wherever we can. We're going to add value where we can. We'll get our foot in the door. One of my largest clients; we did a one-hour coaching call and now they're my largest client. And it's because, from day one, we will teach and show and offer value and grow sales. That's what we do. Well, yeah, it's kind of fun doing a coaching call, you jump on, you're opening up a seller central account, I can draw on your screen. We can go in there and figure out hey, here's all the mistakes you're making, here's where you can best practice improve. We'll hand it all over. And if you don't want to do the work yourself, hire us. Joe: People, do it. I think that it's worth it even if you're just trying to learn something new and manage the business yourself. Go to YouTube, take a look at all of these three things. They give it all away. Normally, you're not ever going to hear me talking about an agency on the Quiet Light Brokerage podcast, we're here to help first and serve you first and in this way, I think we're doing that well. I think my initial conversations with Steven were me grilling him and seeing if my bullshit meter went up and it really didn't at all. So he's a straight sharer. He's helping first. He's educating, sharing it all; he's giving it all. If you want to do it on your own go to his website. Go to the YouTube channel. If you want to have a coaching call, go to the coaching tab on his Web site and spend an hour working with him and learning. Your business is very likely your most valuable asset, you should be spending time on learning how to run it well, number one. But strategically self-serving; look, this is what we do, folks, if you're not understanding the value of your business, what are you doing? You're just driving revenue for what? To put more money into inventory? How much do you take out with 80% year over year growth? Not enough. You will probably make more money on the exit, times two or three than you make running the business on a daily basis. So if you work towards that, understand the value of your business, set an exit goal, and reverse engineer a path to it, even if it takes two, three, four years, you've heard us with those types of clients that we'd love to have on the podcast that have successfully sold their business for millions of dollars. You should do it as well. Go to My Amazon Guy. Check it out. Reach out to Steven and learn as much as you can to improve your own business. I think he's one of the handfuls of people in this space that I've trusted within five minutes of speaking to him. I think you should. Steven: Thank you, Joe. I appreciate it. Joe: My pleasure man, good to have you on. I'm looking forward to working with you in the future. Steven: That sounds like a plan.   Resources: My Amazon Guy My Amazon Guy YouTube Channel My Amazon Guy Podcast How to Appeal Account Suspensions Listing Reinstatements Marketplace Launch Assistance for Walmart, Ebay, and Etsy SEO Articles Advertising Articles Campaign Segmentation Articles Quiet Light Podcast@quietlightbrokerage.com

Today's episode is going to be a little different than previous ones: We're not going to interview anyone. In lieu of a guest, Joe will be discussing three different levels of add-backs. The three levels of add-backs are various ways to add value to your business. Most of these suggestions are fairly easy to enact, but may not have been things you've previously thought of doing. Tune in to hear about calculating a seller's discretionary earnings, where you will make the majority of your money, and much more. Episode Highlights: Where you make 50% of all your money. Calculating Seller's Discretionary Earnings. Valuation multiples. Making sure the acquirer understands the value of your business. Breaking down expenses. Pros and cons of certain business credit cards. The pitfalls of hiring family and friends. How current tariffs may affect your bottom line. Illegitimate add-backs. Being careful not to erode trust. Transcription: Joe: Hey everyone thanks for joining the Quiet Light Podcast. This is going to be a little bit of a different podcast than some of the others we've done. I'm not interviewing anyone on the podcast with Mark. It's just me. It's just me talking about something that's critically important. As many of you know, I've been doing this for over eight years now, tracking towards personally 100 million in total closed transactions. I've talked to thousands of entrepreneurs over the last eight years. And what I hear more often than not is so the multiple is still around three times and [inaudible 00:01:54.5] is asking me from New England always wants to say it depends upon your definition of three times of what. Most people don't get the “what” correct so I want to focus on that right now; that “what”, three times of what. It is a three times multiple or four times or five times or two times depending upon the financial key metrics that Mark and I talked about; the four pillars that have been created, and then these three levels of add-backs. It's a multiple of Seller's Discretionary Earnings and calculating it correctly and getting it right is one of the most important things you can do for your business. So I'm going to talk about it here. I'm also recording a video for those that want to go to the Quiet Light YouTube channel and look at the video as well. From the video there'll be a set of slides that you can download from the show notes from this podcast as well. So on to the three levels of add-backs. First, what we want to do is actually define the reality that if you've got a physical product e-commerce business, more than 50% of all the money you'll ever make from your business comes the day that you actually sell it. That's pretty substantial. And you think about it, we're all trying to drive revenue and make a living as entrepreneurs but in a physical products e-commerce business and many others as well, most of the money you'll ever make comes the day you sell it. So you want to prepare to sell all along the way. I know it makes your eyes bleed but if you do the right thing and focus on running the business like a professional and creating a great opportunity for your buyer; and there's many buyers in this audience that are listening, if you create a great business to hand over to somebody that wants to take it to the next level and do the things that you may not want to because the business has outgrown you, you're going to get more than 50% of all the money you've ever made from the business. Odds are as well that your business is your most valuable asset. And I'd venture to guess that, you know the value of your house within 5 or 10% and your investment portfolio, and your retirement fund, and your car, and your condo, and your townhome, or how much you have in your bank account but you are 30, 40, 50% off in terms of the value of your business. And some of you are running businesses that are completely unsellable even though you're doing great things with driving revenue. And they're unsellable because you're co-mingling too many things with one brand. You've got seven brands in an account, you want to sell off one and you don't use proper accounting software like QuickBooks or Xero. I've seen this too many times. Too many people say, oh, okay three times I've got this. I've got an 18 year old and 16 year old; I hear I got this all the time. Please don't say I've got this. Go through this. Listen to the full podcast. Get these three levels of add-backs right and you will get the real value for your business along with all the other things that you need to do for the four pillars. The real value of your business is important to understand here. We're not talking about maxing out the value of your business and jacking up your Seller's Discretionary Earnings; we're talking about you getting paid for what you've created. It's not boosting or jacking anything, its legitimate black and white add-backs that are owner benefits or one-time expenses. And I'll go through the whole list that you deserve for the value of your business. If you're a buyer out there listening and you're looking at businesses for sale, you can look at some of the add-backs that have been missed by the broker or the individual that's selling the business and calculate your own instant equity when you buy the business. Okay, so in terms of the valuation and the way that it works, it's hard to understand, but simple at the same time. The calculation for the list price of a business; it's the earnings base multiplier approach and you've all heard the term at this point Seller's Discretionary Earnings. Well, the math is simple. The formula is simple but it's hard to remember. Its Seller's Discretionary Earnings times the multiple equals the list price. Again, calculating the Seller's Discretionary Earnings accurately is important and it's hard and then determining the multiple and what range you're going to fall in depending upon the four pillars and financial key metrics is hard. But when you get the two of those right and you've got the right data, it equals the list price. Plus, in a physical products business, the landed cost of goods sellable inventory on hand at the time of closing. Almost everyone does it that way with the exception of one broker in the sub 20 million dollar range. Some of the larger investment banking firms may be doing something totally different in the 50 to 250 million dollar range. Okay, so to calculate Seller's Discretionary Earnings first you have to have a Profit & Loss statement. And that's why I always preach QuickBooks and Xero. I had an email from somebody yesterday and he wrote he doesn't use QuickBooks or Xero and he's using other stuff and he says I don't trust QuickBooks. Well, he doesn't trust himself then or a bookkeeper that he would hire because QuickBooks is just information that's entered or imported from the person doing the work. But you've got to calculate Seller's Discretionary Earnings properly. As I said to get the list price, Seller's Discretionary Earnings times the multiple equals your list price. How do you calculate Seller's Discretionary Earnings? It's your net income on your Profit & Loss statement, plus your add-backs. And again, we've coined the three levels of add-backs here at Quiet Light Brokerage. And under each level there are six different levels. So there's a total of 18 points that we focused on for add-backs. So, net income plus add-backs equals your Seller's Discretionary Earnings or SDE. Now valuation multiples; I'm going to cover them real quickly here because everybody wants to know what multiple ranges are. But that person says so you know the ballpark, multiple ranges three times. Is that right? First question is a multiple of what? Second thing to say is without accurate Seller's Discretionary Earnings your multiple means nothing; absolutely nothing. So you've got to get the discretionary earnings right in order to get the multiple right. Important thing to understand is that the size of the business does impact value. Also, multiple channel revenue versus a single channel of revenue impacts the value. So if you've got a business that is less than $100,000 in Seller's Discretionary Earnings and you are 100% direct consumer brand not selling on third party platforms, let's say you're 100% Shopify. If you've got a business that's got all the four pillars that we talked about and good financial key metrics, you're probably going to be in that three to four time multiple range. That's a pretty good number. But if you are a 100% Amazon brand and by 100%, I really mean 85 to 90%, you are going to be in a drastically different range. You're going to be in two to three times. And this is at sub $100,000 in discretionary earnings. And this is all subject to change. It floats and changes depending upon the economy, the type of business, the recurring revenue aspect of it, B2C versus B2B; all sorts of different variables. So this is just general information. So again sub 100,000 three to four times if you're selling direct to consumers, if you're a 100% third party platform, two to three times; a pretty dramatic difference in value. As low as 200,000 if you're 100% Amazon brand and as high as 400,000 if you're 100% your own you are all selling to the customers. In the $100,000 to $500,000 range, you're pure B2C brand jumps from three to five times multiple of Seller's Discretionary Earnings. The Amazon brand jumps as well, but it's only two to three and a half times. We started at the same floor of two, and then got bumped up to three and a half times. There are exceptions to every rule and it's a very broad range depending upon trends of the business, how much you're spending on advertising as a percent of total revenue, how clean your books are, growth opportunities in the business, the transferability of the business; all these different things. But the multiples will overlap as I go through this. Jumping up to discretionary earnings of 500 to a million, you're looking pure B2C at four to six times Seller's Discretionary Earnings and on 100% Amazon brand you're at three to five times. The five times here has to be really, really solid. It's going to be a great business. But the three times is as low as that sub hundred thousand dollar business because it's just a broad, broad range. If you've got a hero SKU that's doing 70% of your revenue, that's going to bring your multiple down; as simple as that. There's a lot of competition on single channel third party platforms like Amazon that could change your revenue trends overnight. I've seen it many, many times. Okay, so Seller's Discretionary Earnings last level north of a million dollars, you're looking at a pure B2C, you're looking at six times plus. Amazon brand you're at four times plus; a lot of overlap there. Again, because no two businesses are alike and you can't just make the assumption that you're going to be at X if you're doing Y in Seller's Discretionary Earnings. Again, though, size does impact risk. That's what we're talking about here in terms of the multiple ranges and where they go. Okay, so the three different levels of add-backs will be defined clearly; detailed clearly but let's just define what the heck an add-back is. If you think about it as simple as an owner benefit; something that you personally get from the business, they're also one-time accounting expenses, they're one time legal expenses and expenses that don't recur or carry forward to the new owner of the business. That's broad, but very specific. The goal of identifying add-backs again, it's to identify the true baseline earnings for potential acquirers of your business and also for you so you'll understand the value of your most valuable asset. It's not to jack up the price. That's not the point. The point is to make sure you get the true value for your business and so that the acquirer of the business understands the real value of it as well. There are three different levels that we've developed here at Quiet Light. The first one, Level 1, they should be pretty obvious. They're obvious benefits that I think almost anyone could identify. Level 2 are one time and accounting expenses. They get a little bit more complex there. But it's Level 3 that an inexperienced broker or if you are someone that is selling your business directly to a buyer yourself, you could be losing hundreds of thousands of dollars in the overall value of your business if you're not focused on Level 3; if you're not digging deep and I always say using math and logic, it's not magic. It's not gray. It's black and white math and logic in that third level. And we'll go through some of them right now. But there's six different points to each level. So let's talk about this Level 1. I had somebody approach me at a Mastermind event recently and asked me what I thought was a pretty obvious question; Level 1. He said, hey, I don't make a whole lot of net income in the business, but I do take a $250,000 salary, is that an add-back? Yes, that's an add-back, that's an owner benefit; crystal clear owner benefit. So if you're only making your businesses $10,000 net income a year, but you're taking a $250,000 salary, your total owner benefit there with those two things alone would be; or Seller's Discretionary Earnings would be $260,000. The exception here is unless there are two partners that are working well over 40 hours a week combined. We can only add-back one owner payroll in that situation and have to do an adjustment for the second. If you've got two owners that are generalist in terms of their skills working less than 40 hours a week combined, then we could add-back both of them. The second one in Level 1; and by the way, with owner salaries, again, there's little asterisks that I put all over these things. There are exceptions to every rule. You have to talk through each and every one. Estimated income taxes; if you've been in business a long time as an entrepreneur probably making quarterly estimated income taxes payments, that's an obvious owner benefit that goes into the add-backs schedule that your broker or adviser or you if you're selling your business on your own would create. Owner health benefits; pretty obvious, if I sell my business today, I'm not going to pay for the new owners health insurance. They would have their own. Charitable contribution is number three, pretty obvious. Interest expenses, we see a lot of businesses come through for sale that were purchased years ago with an SBA loan and there's expenses there that do not carry forward to the new owner. Or if you were a 100% Amazon business owner and you've taken advantage of the Amazon Lending Program, there are interest expenses in your P&L as well, those do not carry forward and those are an add-back. Retirement contributions are number five; pretty obvious there. And number six has got a lot of them, it's little things that are owner benefits, like your personal meals and entertainment that you run through the business, travel that you run through the business. And we'll get into Level 3, we'll talk about some travel with mastermind groups and events and things of that nature. Vehicles or miles that you write off on the vehicles. This one should be pretty obvious, but it's mobile phones. No one is going to buy your online business that doesn't already have a mobile phone. So if you write off your mobile phone through the business, it is an add-back because it's not an expense that carries forward because the new owner already has a mobile phone. If they don't, they shouldn't be buying an online business. And yes, I've had a conversation with people before, a lot less in recent years than seven or eight years ago. If you've got a home office and you choose to write off tax for tax reduction that expense does not carry forward, nor do the utilities. So those are the first six in Level 1. Those are the more obvious owner benefits. In Level 2 they're a little less obvious so let's go through them again. There are six different levels there. The first one is trademarks, copyrights, patents, logo designs; things of that nature, it's all centered around intellectual property. These are mostly onetime expenses that do not carry forward to the new owner of the business. And I've sold businesses, as many of us have here at Quiet Light where somebody had just gotten a utility patent in the 12 months prior to selling the business and there's 20,000 dollars' worth of legal fees there. That's an amazing thing to have in terms of selling your business; that's defense ability; part of the risk pillar but it's also an add-back. So you can put that $20,000 back into your Profit & Loss statement below the [inaudible 00:17:27.5]. Same with logo design, copyrights, things of that nature. The second point here is these other types of legal expenses like a lawsuit. It happens now and then, but it generally doesn't happen every year so you could do an add-back of that as well. Unless you've got a P&L and you've been sued every year because of the type of business that you have. We may not sell that. Sorry, no one might buy it. Sorry. But if you try to sell it on your own, it would be an add-back. Enforcement letters that someone would write for you, those are generally one time and don't carry forward same with incorporation documents. The third point here in Level 2 is the new bookkeeper setting up books and arrears. You guys have always heard me talk about our book keeper referral list. We don't get paid referral fees from bookkeepers. We keep a list of good qualified bookkeepers because we want you to run a better business and have cleaner books because it's going to help us help you get a better value for your business. It's going to help the buyer take something over that is clean and documented well. So sometimes people will come to me and they need to have their books cleaned up. They would hire an e-commerce bookkeeper that would go through the last 24, 36 months of data and pull it into QuickBooks or Xero. There's generally a one-time fee for that. That expense does not carry forward to the new owner because you've already done it. There is a monthly fee that you would pay a bookkeeper that might charge you $500 a month to do your bookkeeping for you but if they charge you two or three or $4,000 to do your book in arrears, that is absolutely an add-back and its money well spent; well invested. It's fuzzy math to calculate the return on investment on that but you would, in my opinion, get well over 100% ROI if you spent money on hiring a bookkeeper to do your books in arrears. Equipment purchases are generally one-time expenses and often buried in the P&L under office supplies and they're very often personal in nature. Most of these businesses that are run remotely from a solopreneur that has VAs or even if you've got people that work closely and you all go to an office, there's not a lot of physical equipment that is purchased. So personal computers, we often see the office supplies get bumped up a little bit in the fall or in the late summer when kids are going back to school or during the holidays when people are spending money on gifts or just before the New Year when they're getting new products for themselves to reduce their taxes in a sense. Those are buried in the P&L; these are definitely add-backs when they're personal in nature. The last two points here in Level 2, they're kind of obvious as well but sometimes people don't catch them. It's depreciation. It's an accounting expense, it's not an actual cash out expense. And the same goes for amortization. Okay, so Level 3, again, thanks for hanging in here, this is the dig deep most important use math and logic part of the three levels of add-backs. This is where you're going to get the most bang for your buck by taking your time and digging deep and keeping good records so that you can go through these different things. First one is a website redesign. Several years ago, I sold a business that had just spent $20,000 on a website redesign. That business was listed at a 3.5 multiple and the website redesign; the business was maybe seven years old at the time and it had not done a website redesign since the inception of the business. So it's not going to recur every year. In this case, it's not going to recur every five years. So we chose to do a 100% add-back of that. So at three and a half times, that added $70,000 to the Seller's Discretionary Earnings at a 3.5 multiple. It sold at full price and the person that bought that business has been running it since then and is now listing the business for sale in the next few months at a great return on investment. But it's absolutely an add-back. If in the P&L, it shows that you've done this every two and a half years then at the very least, it's a partial add-back. Point number two on Level 3 is something that most people in the e-commerce world are involved with in some way, shape, or form and that's Masterminds, events, and related travel expenses to Mastermind. Sometimes there's a pretty hefty joining fee as well. So if you are part of a Mastermind whether it's; should I name them all? I'm not going to name any today. You've heard me name some of them before. If you're a Mastermind member, you're the member, not your business. When you sell your business, that expense does not carry forward. It helps you personally grow your business and gain business knowledge and the new owner of the business may or may not join that Mastermind as well. They may actually be in their own Mastermind and have their own expense because they're bolting on new businesses to it. So this one is an add-back and it's missed by most people. The same goes for those events that you may go to. You choose to go to those events that are Mastermind related and odds are you checked out a lot of personal benefits there and travel and sightseeing and things of that nature. The exception to this rule is if your business is similar to Quiet Light Brokerage. We sponsor Masterminds, we sponsor events and we go to them to build our network of relationships therefore, it's not an add-back. It's an integral part of our marketing campaign. The other exception is if you brought your CMO; somebody that's on staff. If you the owner of the business goes it's an add-back but if you the owner of your business goes and you choose to bring your CMO, that's a business expense. That CMO is going to move forward and carry forward with the business and would go to that Mastermind every year, so to speak if the new owner of the business joins the Mastermind or has their own CMO because it's a great way to learn new marketing techniques. That part wouldn't be an add-back. So there are again exceptions to almost every single rule. Point number three here is pretty important. Most people listening to this podcast that own any kind of online business or doing some form of advertising. The biggest mistake I see people make is with, let's say, an Amazon FBA businesses, they're allowing Amazon to simply deduct the ad cost from their deposits every couple of weeks. That means that you are not getting the benefit on your spending. You're not getting that cash back and you're not getting the rewards. American Express Gold Card will give you four times the points on advertising spend up to $150,000 and then the levels change. There are cash back cards that you can get 1½, 2% cash back. The IRS hasn't figured out how to tax this. It's really; these are discounts, there's no method for tracking it. So I see a lot of people; it never shows up on their P&L, some people with bookkeeper's do; that's an exception rather than the rule. They do an adjustment in the Profit & Loss statement. They've got the total advertising expense and then they've got an adjustment for it there. But when it's not there at all; and let's talk cash back only for now, people just slide it into their personal income and bank account and they use the money for perks. It's an owner benefit so therefore, if it's an owner benefit, it is an add-back. The key here is to track it and find a way to convey it to your adviser if they don't ask; everybody at Quiet Light will but if they don't ask, convey to them that it is an owner benefit. You do have the data. It's math. It's logic. And your buyer will accept it. I've had situations where we've had $24,000 a year in cash back and tracked it and the business sold for a three time multiple, for instance. So it's almost $75,000 in value to the business when it's being sold; a huge benefit there. When it comes to rewards; this is the tricky part, a lot of people use the rewards instead of the cash back, which is really smart because you can get a lot more bang for your buck with the rewards. But you cannot convert that bang for your buck into actual dollars at that high level. So if you are going to travel internationally and use your points that you've accumulated to buy a $10,000 first class ticket somewhere around the world, you don't then get a $10,000 add-back. What you get instead is a percentage of your points. Most of the cards say you can convert them at 1%, so you would simply take the points that month times 1% and that is you add-back amount. That's a huge one that most people miss and it can add a tremendous value to your business. Now, as entrepreneurs, we first often seek employees that we know and we trust. Those employees are often friends and relatives. First point of advice I'd give you is don't hire somebody that you cannot comfortably fire and those are usually friends or relatives. Second point is, if you go ahead and do that, try not to overpay them. Because if you're overpaying them, you're getting some loyalty there, yes, but when you go to sell your business, you will lose 2, 3, 4, 5 times the value of how much you're overpaying them. But you don't have to fire them. My bad, advocated firing people before for this very situation. But you don't have to be the Grinch if it's around the holidays. Here's what I did in a particular situation. I had a business that was for sale, three and a half time multiple, really strong business, ended up getting multiple full price offers and sold at that level. But the owner of the business paid his brother who he loved dearly $20 an hour to do customer service work. Who wouldn't want to do remote customer services work at $20 an hour? It's a great deal. His brother loved it. It turned out the brother was really working about five hours a week because he was really good at creating canned responses, most of these; 99% of the communications from customers were via email so he just had a canned response. He was open about it, talked about it. There's a lot of logic to saying this brother is loved and overpaid excessively so we did a negative add-back, meaning we adjusted his income and dropped down to the add-back schedule and put an expense in for a virtual assistant to do the customer service work. We bumped the customer service work from what the brother said he worked from five hours to 10 hours. And instead of paying that VA the standard maybe $5 an hour if they're working remotely in the Philippines, for instance, we actually doubled it and made it 10. So we overpaid the VA. We paid them for more hours and this is all on paper, of course, and did an adjustment. We were conservative in our adjustment, but basically it was about a $10,000 add-back at a three and a half time multiple. It boosted the value of business by $35,000. So you've got to think through some of those things when you're making hiring decisions and firing decisions and plan in advance when you're selling your business. We don't want you to wake up some day and just be so tired and frustrated and fearful that you're too overleveraged in your business and decide to sell. We want you to plan it out so we can help you get maximum value for your business, but also have a better business for the buyer so that they can take it on with less risk that they're willing to pay more and they can grow it someday and eventually exit their business. Okay, point number five, most people miss this. If partway through the year, your cost of goods sold go up by $2 a unit and you're selling a thousand units a month, do you think your buyer is going to ask for an adjustment in due diligence? Yes is the only answer. They're smart. They're going to stroke a check for half a million, a million, to five million dollars. They're going to hire somebody to do their due diligence. They're going to pay attention and they're going to dig deep. You need to do the same thing. So last year, I sold Mike Jackness' business. Many of you have heard me talk about it with Mike on this podcast. We've done many presentations together. Halfway through the year Mike renegotiated his cost of goods sold on his one primary SKU. It was doing about; let's just call it a thousand units a month for simple math, he's doing many more than that. And it was more than $2 and a unit that was adjusted, but it happened in the last six months; the most recent six months of his P&L. That savings carries forward to the new owner of the business. So what we did is in the first six months of that year, we took the total number of units that were sold, multiplied it times let's say $2 a unit. That's two thousand dollars a month if a thousand units were sold a month or it's $12,000. And then you multiply that $12,000 times your multiple and you see what added value there is to your business. It's a legitimate black and white add-back. In Mike's situation off the top of my head; I'm guessing at this point, I'm going from memory but I think it was about $54,000 that was added to the list price of this business; true, legitimate black and white value. It's sold. Obviously we know that. The buyer has bought five businesses from Quiet Light Brokerage and multiple others. He's very, very well educated. He's very smart. It's a legitimate add-back. 99% of people that sell the business on their own missed that and I'm sure a lot more with other firms. At Quiet Light Brokerage; and here I am preaching Quiet Light, I'm telling you that you got to dig deep. All right, reduced cost of goods sold. That's what that is, that definitely carry forward. The other part here is that most people that are listening to this that are entrepreneurs bootstrapped their business and they listened to an influencer, an expert in the space, and they gave it a try. And it turns out all the stars were aligned. They worked hard, they got lucky. And they've got a business that is generating revenue for them. And you're just working like crazy on that treadmill, trying to keep up with growth, and inventory, and cash flow management; things of this nature. You didn't slow down yet or haven't had the opportunity to slow down and look at your packaging and maybe working with somebody like Inventus or Gembah to work on repackaging your products and your SKUs. When you do that, if the weight comes down, the pick pack and ship fees at your 3PL or at the FBA comes down and that will carry forward just like reduced cost of goods sold. So think about those aspects of it. They're all really important. When those savings carry forward to the new owner of the business, it's an adjustment or an add-back. We've all heard of the tariff wars in recent years, months, depending upon when you're listening to this. We've had tariffs that have been; first they were doubled; now they've been cut in half. If you're in the middle of this and your tariffs have been reduced by 50%, that savings will carry forward and you can do an adjustment on that as well. But you've got to have the data in order to do it. You can't ballpark these numbers. You've got to have the details and the data and the numbers. You've got to dig deep. You've got to use all of the math and logic that's at your fingertips if you're running your business really well and really focused with data to drive the value where it should be so the buyer can take it over again and do the right thing for the buyer. And that buyer takes it over and again does something great with the business. That's the third point; I'm sorry, sixth point of Level 3. Let's talk briefly about an add-back schedule and what it looks like and what it does for this business. For those that have planned in to jump over to video, they can see this in a P&L format, for those that are listening, I'm going to talk through it. The example I've got here is it's got a lot of add-backs in it. Let me make it crystal clear that this list I've got up in front of me, not every one of them is on every P&L add-back schedule. It's kind of excessive. But the point here is to show you how many there are and what the possibilities are. In this example though, the net income, we've got $297,000 in this add-back example. The Level 1 add-backs between payroll, payroll taxes, health insurance, charitable donation, meals and entertainment added almost $75,000 back to the net income. At a four time multiple that's $299,000 added to the list price. The Level 2 add-backs one time legal and professional fees, depreciation, and interest expenses added almost $21,000 back to the Seller's Discretionary Earnings. At a four time multiple that's $82,000. Level 3, we've got reduced cost of goods sold. You replaced an in-house bookkeeper, you've got a new e-com bookkeeper; a negative adjustment there, Mastermind joining fees, travel to events and Masterminds, and then adjustment on cost of the goods sold, cash back there; oh no this one is a cash back on your credit card. All of those total about $62,000. At a four time multiple it's adding $247,000 to the list price of the business. Between the three different levels of add-backs; $157,000 in add-backs, we started at almost $300,000 in net income and now we're at 157 in total add-backs, it's $455,000. All in at a four time multiple, these add-backs; these three different level of add-backs are adding $629,000 to the list price of the business. The bottom line is when you pay more attention to the details of the business your value is going to be much, much higher. Now, what is not a legitimate add-back? These are things that people have come to the table saying, hey, can I add this back? Hey, this is a one-time expense. It's not going to carry forward or things of this nature. And in most cases, they do carry forward or the math is really fuzzy and we can't do an add-back. The first one is inventory stock outs; lost revenue because of it. I've had people that have tried to talk me into this and in one case he did talk me into it. He was an investment banker, an attorney, an MBA; a really, really bright guy. He showed me the math and the logic behind being out of stock for a particular time in the trailing 12 months and wanted to do an add-back. The reality is that with a rapidly growing business, most people are going to be out of stock at one time or another until we get better at cash flow management. And then you're not going to be and you're going to be able to buy more inventory and you're not going be out of stock. But it occurs in most e-commerce businesses. So it's not an add-back, mostly because it does happen again and because the math is speculative at least. Okay, failed advertising campaign, point number two here, new advertising is something we all do in businesses. It's recurring and it's simply part of doing business and it's definitely not an add-back. The second owner salary that I talked about at level one in this case, it's not an add-back. If combined you're working more than 40 hours or that second owner if you're working less than 40 combined. If they've got some kind of non-transferable skill, let's say that they've developed the backend to your website and that's their primary role and they're only doing it 20 hours a week, but they're really skilled at it. Odds are the generalist buyer is not going to have that skill set. So it's not an add-back. And in fact, that payroll, you can do an adjustment on payroll if they're grossly overpaid, but you're going to have to do an adjustment in an add-back schedule showing the true cost of hiring somebody for that role after the business is sold. Recently fired essential staff is point number five. You want to let 9 to 12 months before adding back essential staff to prove that the business can be operated without them and that the trends and all the work has been separated out between new people that took over their roles. The last is I see this from some people and it's just not the right thing to do. Recent cost cutting is not a legitimate add-back. Cost cutting critical costs to increase your Seller's Discretionary Earnings, it's obvious and it erodes trust. So if you've traditionally spent $10,000 a month on advertising over the last 24 months but in the last three, you've cut it to $2,000 a month and the logic for you is because you got to boost Seller's Discretionary Earnings it's just going to hurt the new owner of the business and that's going to come back and bite them. And it's not the right thing to do but these types of things; other cost cutting is critical costs, just cut them to boost your Seller's Discretionary Earnings is definitely not an add-back. We always talk about black and white math and logic here with add-backs. There's no magic and there's no gray. Pushing too hard on add-backs is going to erode trust. We always talk about, again, the four pillars; the risk, growth, transferability, and documentation. Those are the Quiet Light four pillars. There's a fifth invisible one here and maybe it's the motor that keeps these pillars together, not a fifth pillar and that is you. That's the person behind the business that is running it. And if you push too hard on add-backs it's going to erode trust. And if you erode trust buyers are not going to give you the same value for the business or the deal structure is not going to be one that it could be if they trusted you. The more they trust you, the more they're going to pay for the business and the better deal structure you're going to get. So be a good person. Do the right thing. Run a great business. And you're going to get more value for it. Okay, so just to wrap this up for those that are stuck with me this long, I appreciate it, know your business' value. It's likely your most valuable asset. More than 50% of the money you'll ever make from your business is going to come the day that you sell it. So if you're a buyer of a business and you're on the hunt, these things are really, really important. You haven't bootstrapped, you haven't scrambled, you're coming into the business, it's already established, you could do some of these things and make these things a priority so that when you eventually exit your business; and everybody exits at one time or another, they don't think they will and they say no, I'm never going to sell. You're going to die someday; I'm sorry to tell you. So you're going to exit your business or it's going to exit you, outgrow you and not be sellable because of downward trend. So number one, know your business's value. Number two, know your numbers. Review your P&L monthly; Profit & Loss statement monthly. Get the details. The best thing you can do is outsource to an e-commerce bookkeeper or let them just give you that report every month. It takes two minutes to run the report yourself. Your cost of goods sold must be on an accrual basis. If you can get freight in on an accrual basis as well, please do because the businesses are sold on an accrual basis, not a cash basis. When you spend money on inventory and you do it on a cash basis your COGS will go up and down like a seesaw and the timing of the sale of your business will hurt you or hurt the buyer. And if you're going like crazy and you're putting all sorts of money into inventory, it's depressing your Seller's Discretionary Earnings and that's simply not the right way to do it. Review your key metrics, your churn rate, your average order value, ACOS or TACOS, your monthly recurring revenue, revenue by SKU, your inaudible [00:41:56.5]; all of these are important. Buyers are going to ask about them. The more detail you have about them, the more that knowledge is going to be conveyed, the more confidence you're going to instill in them, and the more value you're going to get for your business. Lastly, number three, track your perks. Personal expenses that are buried in the P&L owner benefits and we want to be able to pull those out of them. It's important because they are legitimate owner benefits and therefore they are add-backs. Track your cash back and travel points. Travel points can be converted. These owner benefits overall can add hundreds, if not thousands of dollars of value to your business. And you've earned it. Get paid for it. Don't take any shortcuts. There are no shortcuts to getting the true value for your business. Take the time and effort to review these and dig deep and by that, it's not an hour phone call with somebody that's trying to sell you on their ability to sell your business. I've got the perfect buyer for you. They just made an offer on another business. And I think they're going to buy your business. Please don't fall for that. You're smarter than that. We're here to help you understand the value of your business first and foremost. If you don't ever sell, that's okay. You're getting benefit from Quiet Light Brokerage, you're building a valuable business, you need to tell other people about it. Someday you will exit. Someday you will have somebody else that will exit and hopefully you'll think of us. But the key here is that you'll have a more valuable business that's better operated. And better for who? Somebody else; the buyer, and they're going to pay you more value for that. And someday oddly enough, I know it all comes back to selfishly Quiet Light Brokerage. Someday that buyer is going to sell their business as well. Maybe they'll think of us. That's our model. We want to help you first. Please take advantage of it and ask for a valuation. It's what we do. Don't say yeah, I'm not ready to sell. We do want to talk to you when you're ready to sell. We want to talk to you 12 to 24 months before you're ready to sell. Even if when you hit your target financial goal and you say you know what, I'm having fun. I want to hold on another year. Hold on to your business. You sell it when you're ready, but plan in advance. The best thing you can do is say, I want to exit; I want to change your mindset here and then I'm going to wrap this up. Change your mindset. Instead of going, how much can I get for my business? Say I want to get X for my business and then reverse engineer your pathway to that number. And the way to do that is a business valuation with a qualified expert at Quiet Light Brokerage. Now I'm pitching, right? I got to stop it. Everything we do is online. Everything we do is in the podcast. It's on YouTube. It's on our website. You could do a lot of this on your own. Go to the website, go to the show notes for this and download this PDF that matches this podcast presentation. And you're going to be able to do a lot of this on your own. If you can't do it and you don't want to do it, we're here to help. There's no cost to it. We're going to help you with it no matter what. So reach out. And don't forget, the most valuable asset is your business and you should pay very, very close attention to it. All right everybody thanks for listening. That wraps up this episode of the Quiet Light Podcast. Resources: Quiet Light Brokerage

What is one of the surest paths to substantial wealth? Grow and sell a business. Today's episode is all about Joe's book project, “The Exitpreneurs Playbook.” Joe has over 8000 stories to tell about what it's like to buy, what it is like to sell, and ways to outsmart the typical entrepreneur process. Mark is interviewing Joe about this upcoming project, his motivations behind creating it, and how getting to the writing process carried its share of challenges. Joe believes that an exitpreneur should have the tools in hand to start, run, and grow their business for better decision making later on. He is not telling anyone to sell, he is offering them the strategies they need in order to be ready if they do. Episode Highlights: Joe's idea and the process of putting it into book format. Why he wanted to write the book. Reasons exit planning can be challenging for the business owner. The differences between an entrepreneur who is considering a sale versus one who has actually prepared an exit. How businesses often outgrow the founder and smart moves to make before that happens. The importance of reverse engineering to the goal for a better exit strategy. The difference between the entrepreneur and an exitpreneur. How Joe came up with the book title. Transcription: Mark: So Joe I was at an event recently in Salt Lake City and it was in just general kind of a conference meeting room for about 50 people or so and they had a lot of books in this place. And I was intrigued to just kind of look around and see what was there and you'll never guess what book was up on the shelf. Actually, do you want to guess? Joe: Yeah I want to guess. I'm looking around my office, Tools of Titans by Tim Ferriss? Mark: You know what? It actually was in there. Joe: It was in there. Mark: Not the one I'm referring to. Joe: The ONE Thing by John Keller? Now, wait let's call out one of our friends; Superfans by Pat Flynn? Mark: You know I don't know. There were a lot of entrepreneurial focused books so maybe that one was there; I don't know. Joe: Okay. Buy Then Build by Walker Deibel? Mark: Buy Then Build by Walker Deibel; yeah absolutely, that was on the shelf. In fact, they had multiple copies of it. They were giving that book away. And today; what is it? It's February 11th so we're a little bit past a year since Walker launched that book and it spent a year as number one on Amazon Bestseller in this category which is pretty fantastic. I mean obviously, we're super happy for Walker. He won an award for being the thought leader of the year through a major alliance of mergers and acquisition advisors. Joe: Huge. Mark: That is huge. He's had professors from Ivy League colleges come up and talk to him about the book. All of this leads me to something beyond just the accolades and that is the information that's out there in this space about what it's like to sell, what it's like to buy. Walker is talking on specifically which is the buy-side and how to use this as an investment vehicle, how to outsmart the Startup Game as he says and reduce some of that risk. But there's also a whole on the sell-side as well where people don't really know that their business is sellable or they don't think about it. But just yesterday I was reading something on the fastest way to build wealth; what is the fastest way to build wealth? And the conclusion that they had is the fastest way to build wealth is through building a business and selling it. This is one of the quickest ways to actually building wealth. And I know you've had guests on the podcast here who have talked about this process or you call it your Incredible Exits series. I'm really, really excited that you're writing a book on this and you're not calling it Incredible Exits despite everybody else's opinions that you should but it's these stories behind the scenes. Joe: Yeah I'm excited to be writing it finally. I sat down with some friends a year ago probably around a fire pit; maybe a year and a half ago because it was summertime. We're recording this in February of 2020 and I said look I'm making an announcement, I'm writing a book, I'm telling you guys to call me out on it and then I didn't do anything but I tried. I tried to write it. I tried to outline chapters. I tried to follow up… Mark: Hold on one second. You made this promise right on a fire pit with friends? Joe: Yes. Mark: How much did you consume before you made this promise? Joe: I'm a 2-drink maximum kind of guy, that's just the way I am. Mark: Okay. Joe: It's like giving myself an injection of the flu when I have more so it wasn't much. But I didn't get it done. It's a lot of work. So I followed the original book in a box method and didn't get it done at the scheduled time. I was at Brand Accelerator Live with our friend Scott Voelker last September and one of big Scott's announcements was that he actually wrote a book. And it is also here on my desk somewhere; where is it Scott? It's the Take Action Effect. I just turned my head away from the microphone, sorry folks. And I met his scribe; a young lady by the name of Brennan and I connected with her during the event and talked with her and said okay this is it I'm done. I'm hiring a scribe and I'm going to write the book. And I've talked to a number of people about it and let me just cover the process and then answer the question as to why the heck I'm doing this because it's a massive undertaking. The process is instead of actually writing a book myself with written words and a keyboard I get interviewed for I think it was 8 2-hour sessions; so 16 hours in interviews. First, we outlined the chapters and go through the whole process and instead of talking about; I mean writing an article or a chapter on seller's discretionary earnings and add-backs and the three levels of add-backs and all the different things that we talk about on a regular basis Brennan interviewed me. She transcribes the entire interview through UberConference and Rev.com for those that really want great transcription services. And now we're in the sort of lull between all of those interviews and me getting my first draft. They're going to give it to me in thirds. So the first one I will get will probably be I want to say mid to late March and then they'll drip it out in thirds every week for 3 weeks. They want to overwhelm me in terms of reviewing and editing. I still have a lot of technical stuff to add to it but it's really kicked the process into high gear. It's not cheap, let me tell you that. It's an expensive undertaking but I think given what we do for a living and how many people we're trying to help I think it's well worth it. Why am I writing a book? Walker's been an inspiration, very successful with Buy Then Build and the amount of people that he's been able to reach and help on the buy-side. We work with sell-side brokers or sell-side clients for the most part and I've done the math Mark, does it sound inconceivable that I've talked to 8,000 entrepreneurs over the last 8 years? Mark: Not at all. Joe: Yeah and that's probably a conservative number. I'm not saying I've had an in-depth evaluation with 8,000 of them but I have without a doubt talked to 8,000 and that does not count standing in front of a room with 3, 4, 500 people. And the challenge has been we've got to reach them one by one and I know that Walker's book has been as you said best seller. I think it's probably sold over 10,000 copies at this point. Mark: It's over 15 at least. Joe: 15,000 copies? Mark: Yeah, I actually talked to Walker about it a while ago. Joe: I think he told me something like 99% of books sells less than a hundred copies that are published. Now Walker, correct me if I'm wrong but it's pretty impressive. So to get what we share on those valuation calls into somebodies hands before, during, and after they have a valuation call and when they're in an audience that will give them every possible detail that we've developed over the last 8 plus years of doing what we do and sharing that in writing so that they can essentially change their mindset. And that's the goal of the book, it's to change their mindset from reaching out to us when they're sick and tired of running their business or they've had a bump where things get tougher and they say Gosh how can I sell this business? A buddy of mine told me I can get X multiple. I'm going to call Mark and say Mark how much can I sell my business for? I want to change people's mindsets. Instead of saying how much can I sell my business or more often they say how much is my business worth, I want them to say I want to build wealth like you said at the beginning and I want to sell my business for X dollars. I want to do that in 4 years. In order to do that, they need to understand where they are today. And the book is going to help them reverse engineer the path from where they are today to that exit so that they can do a partial valuation, get comfortable with brokers, and drive that path. I had a conversation with Mike Jackness recently and Mike talked about the fact that about what we do sometimes entrepreneurs just don't want to hear it because the idea of exit planning is so beyond what they're trying to do when they're just trying to keep the wheels on the bus, right? They're running out of inventory, they've got competitors coming at them from every angle, they're trying to do cash flow planning and it's just so hard that they can't see out the front window. The objective of the book is to sort of clear that window, have a clear path to an exit that they understand and it's a much better ride. I've been through it myself personally. You did it for me back in 2010. I could see nothing, understood nothing, we had a call, we had several calls and the light bulbs went off and I knew exactly the path to take and I'll tell you what operating my business became a lot more fun and exciting even though I was sick and tired of it after 5 years. Mark: You know the more I experience the business and grow as an entrepreneur the more I'm learning. With anything dealing with a goal really the best way to achieve these things is what you've said, reverse engineer it. Rather than just kind of impulsively decide that I'm going to do something figure out where you want to be and then reverse engineer. But in order to reverse engineer it, you need to understand the mechanisms that are going on to create that value. You're trying with this book to create a shift in the mindset of entrepreneurs, right? By the way, folks if you haven't figured this out we don't have a guest; Joe is the guest. I'm going to interview Joe about the book and maybe we'll talk a little bit about what it is like to do what Joe and I've been doing and everyone else at Quiet Light. Joe: Right, we're co-guests. We're co-hosts and co-guests today because I want to grill you too. Mark: Very good. Alright, I want to start out by saying okay let's talk about your experience. You've been doing this for 8 years. You've done literally tens of millions of dollars of transactions on your own within Quiet Light Brokerage. Joe: I'm fastly closing in on 100 million. Mark: That's right you are. You are; absolutely. Joe: Inaudible[0:11:17.8] 12 to 18 months; pretty shocking. That's amazing. Mark: Absolutely amazing. Talk to me about the mindset that you often see or most naturally see in an entrepreneur that comes to us to sell versus those rare cases of somebody who has planned to sell and what is the difference in the actual process value and stress levels I would say for everyone involved. Joe: Yeah. Look all the success stories that you guys hear about on the Incredible Exits for the most part those are people that had the mindset that they wanted to determine and plan out their exit. They got an education, they figured out what their exit goal was and they called Mark, myself, Jason, Amanda, Chuck, anyone of us and reverse engineer the path to that. They didn't call and say what's your fee, okay I want to list. It was this how does this whole thing work and then we worked with them over a 6, 12, or 18 month period sometimes even more. Those are the success stories that you're hearing about. The people you're not hearing about never sell their business because they call. They might have a call like this or I was just at eCommerceFuel last week as an event and kudos to Andrew Youderian and all the guests and all the people that are there; brilliant, so many smart folks. But even with that high level of entrepreneurial success and drive I still get e-mails like I've gotten this week which is a great chat last week, great presentation. I did a presentation with Mike about the sales of ColorIt. You've really inspired me to sort of try this path to an exit. And then I said okay well this is what I need. Yeah, I don't know I'm so busy with adding SKUs and I'm not really there yet. I'm not ready to sell yet. I'm not ready to think about selling yet. Whereas the yet it should be now regardless of where you are in the business. These people are already doing; the 2 that I'm thinking about where I got the e-mails like the one I don't know his growth. Well, I could do the math on his growth but the discretionary stands out that he's close to 600,000 in discretionary earnings and it is 5 to 6 times more than he ever made in his prior day job. And so he's trying to work towards an exit and retirement. The other was doing nearly 10 million in revenue and had a 25% decline. He's young, he's under 30 years old. And neither of these guys are really ready to exit. Of course, they're not ready to exit but I want them to set a financial goal. I don't care if it's 3 to 5 years from now. Set that goal. I need to exit for X in order to exit. And then figure out where they are, get the education, and work towards that. In 5 years if they're not ready to sell then move the goal post, move it 6 years down the road or 7 years down the road. That is as you said at the beginning the surest way to real financial wealth. But we're not talking about them yet because they're pausing, they're hesitating, they're not going to do it. Those are the stories that I talk about a little bit in the book. There's somebody that was my first million-dollar listing back in the day at Quiet Light. I remember it well. I'm not going to name names. We'll call him Big Mike. That's not his name but we'll call him Big Mike. He had no financials; none whatsoever. And I remember sitting over Christmas break taking all of his bank statements and I actually created the profit and loss statement myself. That is a no-no. We do not do that anymore. No. But I did it. I got it all detailed and accurate and listed the business for 1.1 million. I got an offer for 800 from the gentleman that you sold his business once upon a time. It was actually a good offer because the revenue trends were in decline. And Big Mike said to me well why would I accept it all I have to do is XYZ over the next 12 months and I'll make a quarter of a million dollars and then we can sell the business for 1.2, 1.3 million. And I had a great deal of experience in paid advertising at the time as you know because I just sold my business. This was probably 2012 or early '13. And so we walked through all the possibilities, what to do and how to do it and off he went. The problem was that Big Mike's heart was not in it anymore. He had run up all of his personal debt and personal expenses; his overhead was very high. He lived the life of a very, very successful entrepreneur and his business was no longer trending that way so money was getting tight. He didn't have the ability to pull money from the business and put it into the ad spend that he needed to to reverse it. And so every year for the following 3 years I got any mail from Big Mike that said something along the lines of hey my revenue and profit is at XYZ, can we sell the business for this? And each year it went from that offer from Tony of 800 to the value really was in about 600 the next year. And then the next year he sent me an e-mail it was really based upon what he had given me, about 500. The last time he sent me an e-mail it was about 400. Every single time I replied with based upon what you've given me which is just an email with numbers and I'd say your business value was probably X. Please run a profit and loss statement out of Quickbooks or Xero and export it to Excel with a monthly view. Silence, nothing for 12 more months because he didn't take the necessary steps to do what you have to do in protecting your most valuable asset, in his case his business. And so he's probably got a job, unfortunately. And that's the path unfortunately too many people go down or they learn from the mistakes and they hang up their hat on this particular business. They can't sell it and they move on to another one and hopefully learn from that mistake but it's a painful one. I just want to see people learn from that and therefore the painful process of writing a book. Mark: You know it's great to focus on the success stories. We like success stories. I like talking about success stories that make me happy. But for all these success stories that you have shared so far through the podcast that you'll be sharing through this book we also have the stories like that. And I could probably rattle off a number as well. Maybe I'll start a new podcast or write a book called Unincredible Exits or Nasty Exits or something like that. It will be real depressing and no one will ever want to read it. But you're absolutely right in; that example is really good. That example shows what we see so often from entrepreneurs where they're running; they're used to the hustle, they're used to the grind, they're used to being able to pull themselves up by their bootstraps to be able to correct something but sometimes when a business gets mature especially after you've run it for a while doing that can be really, really difficult. I also think it's; I want to re-emphasize something you said which is the picking number, reverse engineering, and getting to that number doesn't mean that you have to sell at that point. We've been pretty public and I will continue to be public by saying that the best scenario for you is to create a business that you can own for your life, right? Because it's difficult to start a business; the cash flow that they build is great, the value that is in them as assets is also fantastic. So I'm a big believer in building and holding or buying and holding and growing but that doesn't mean that exiting shouldn't be an option. And so when you hit that number, if you're not ready to sell you can always move the goalposts as you suggested or create a new goal. But something that I know you've told me in an email where we were discussing this book is you said one of the goals is to not allow the business to outgrow its founder. And boy this is an issue that comes up time and time again that we see and that is business owners were really good at starting, really good at founding something and even growing it to a certain extent getting to a point where making that next shift is difficult. I always describe that the growth path of a business is a series of climbs and plateaus. You climb to a point and it starts to plateau and then you have to change the business a little bit. Maybe you have to add new people; maybe you have to add a different structure to the business. And once you do then hopefully you start climbing again and then you hit another plateau and then it's another shift or another restructuring of the company or maybe a new initiative. What point and is there any examples that you've seen where somebody has hit that point where business is just about to outgrow them and they were smart enough to be able to not let it do that? Joe: Yeah the climbing the plateaus, by the way, let's not forget the valleys, right? Yes, my name is Joe Valley but… Mark: Don't forget the valley. Joe: There are two valleys here, right? It's a climb, it's a plateau, and then boom there's a really nasty valley right there and you're in it. You got to climb out of it. That's why I think it's important to actually do something that you like; something that you enjoy a little bit. It could be something that you're passionate about because when those tough times come and as an entrepreneur they will unless I'm unique and nobody else has tough times. I don't think I'm unique. You're going to have to fight and climb back out of that valley and on the other side there's a mountain, a peak; not a plateau hopefully. And those are great success stories to tell and very sellable businesses. But the idea of a business outgrowing the founder is not original, right? I mean this is something I've seen throughout my own entrepreneurial life where I used to do radio advertising. I owned a radio direct response media buying agency back when there were 800 numbers associated with 60-second spot ads. I could have held that business and grown it but it would have required more and more overhead in terms of people. I don't like managing a lot of people. I tell you what your job is and how to do it and I expect that you're going to work hard and do the best you can. If you don't I'm kind of blunt unfortunately and fortunately in some ways. So if you're in a situation and I see this a lot where buyers sometimes naively say well if it's so great why are they selling it? And it is because the business more often than not has outgrown them. They wanted to live the 4-hour workweek. It turned into 30 and that's okay. And they've got 5 VA's and that's okay. But in order to take it beyond just a SaaS business that's doing 2 million in revenue, they need to hire 3 more developers. They don't want to go through the headache and hassle of that. Or to take it off of Amazon they need to learn SEO offline or email marketing or whatever it might be and that's not their skill set. Or it's hiring people and that's not their skill set. And they learned that one of the greatest ways to earn wealth is to sell a business. Now people that buy Walker's book have learned that they can; a different breed, a different mentality of an entrepreneur comes in. They're not the startup entrepreneurs. They come in and they take over where that startup entrepreneur left off. The business has outgrown them and they hand it off to somebody like Matt Howeth who can. He comes from the corporate world. He's always had lots of travel, lots of staff, and lots of hours. He gets it. He can take it and bring that business in and have a team of employees, a team of VA's and manage it and take it up to the next level because that's his passion. That's what he does. He gets it. The startup is not his passion. It's not his skill set. So one of the things that I think is critically important and sometimes this only comes with age and mistakes and failures and successes and that is to figure out who the hell you are. What kind of entrepreneur are you? Mark: That brings in mind 2 clients I've worked with in the past 14 years now. And one of them; I've quoted this story before but he came to me with a business, I've never talked to him about sharing his story so I won't say what he was selling. But he was selling a physical product. He had initially acquired this business for 5 figures, like a mid-5 figure level and immediately grew the business significantly to the point where it was doing 7 figures in top-line revenue, mid-6 figures in discretionary earnings and so when he gave it to me to sell one of my very first questions was why are you selling? You've been growing year over year, you're only adding value to the business, this looks like a fantastic business, you've got great rankings, great positioning great pricing; all these things working in your favor and he said well right now I store all of the inventory in an external garage on my property. On Tuesdays and Thursdays, my son and I go out and we fill orders. It's really nice. It's like I don't have any more room for inventory and if I wanted to get another space I'm going to have to hire somebody and then I'm going to have to hire more people to handle the marketing. I just don't want to do that. I would rather cash out and move on. Meanwhile, another entrepreneur that I've dealt with, he was a CPA by trade and loved being on the buy-side and what he really, really enjoyed was taking a business that was somewhat complex, somewhat messy, somewhat inefficient in the way it was run and simplifying it. And I love; I've sold a couple of businesses for him, I love taking a look at where his businesses started. Their P&Ls were these super long crazy messes and by the time that he was ready to sell they were consolidated down into less than 30 lines because he simplified these businesses, really focused on this principle of 80:20 and said I'm going to just focus on what really makes sense and I'm going to get rid of all the rest of it. For him the act of cleaning it up was great but he would; unlike with Walker's book which is a lot of buy, build, and grow, his was I'm going to buy make more efficient and then I'm going to sell. And he did this several times and it was really fun to watch because he knew who he was. That first seller that I had, he knew who he was. He knew he didn't want to have a staff he had done that and didn't want to do it again. He loved running the business with his son. The second entrepreneur, he was a buyer, he knew what he liked, he also didn't want to have a large staff. There are other people out there that do want to build that team. There are people out there that say I want to have 100 million dollar exit so I'm going to buy a bunch of these businesses and build something or I'm going to acquire 15. They're all different types of entrepreneurs and everyone has different skill sets. Knowing who you are I think that right there is a great bit of advice but going back to what you were saying earlier Joe if you're so busy and in the weeds constantly and just running and hustling and hustling and hustling and never taking a moment to step back and to think about either the exit or about maybe this topic here of what type of entrepreneur are you, where do you want to see yourself in the next 5 years, what type of business operation do you want to have it's really hard to know where you're going and then your business drives you instead of driving your business and your career drives you instead of you driving your career. Joe: Yeah. Walker's book takes the mystery out of buying a business and the how-to and building it beyond that hence the title Buy Then Build or what he coined as acquisition entrepreneurship. My book The Exitpreneurs Playbook is going to take the mystery out of selling your business and setting those goals on what your exit is and reverse engineering a path to that. Now that I've said the title can we make fun of me in terms of predicting I don't know the future doom and gloom of this title because I did the opposite of what everybody told me to do? Mark: You know what? I like it. I remember doing this when I picked the Quiet Light Brokerage logo. I did 99 designs and I had everyone vote on different types and I hated what everybody chose. So I'm like well it's my business so I'm going to do my own thing. Joe: And you know it's a check, check, send something; I don't know, it must've been fall of last year and email out something about the Quiet Light logo and how it has stood the test of time so kudos to you. Yeah so I sent an e-mail out to a couple of dozen past clients that I sold their businesses and they're going to be part of the book. So part of the book is education and part inspiration; inspiration with them sharing some golden nuggets, wisdom, experience things that they wish they did differently. So I sent it out to them and then another say dozen of influencers that are in the space. People that we know well like Mike Jackness, Greg Mercer, Andrew Youderian, Ezra Firestone, things of that nature; people of that nature. And I think out of roughly 25 people Jason Yellowitz is the only one who said he liked Exitpreneur. Everyone else said Incredible Exits, Joe, it just rings, it rings. And there's been something about the term Exitpreneur that has stuck with me during the interview process and the more I said it out loud the more Brennan and I, and again she's my scribe, the more it just felt natural. Because that's what people are becoming when they sell their business, they're exitpreneurs. The difference between an entrepreneur and an exitpreneur is an entrepreneur is somebody that runs their own business but an exitpreneur is somebody that runs their own business and they have the knowledge and a plan. And I want to give them that knowledge in order to devise a plan and become one of those people that generate most of their wealth from an exit. So fingers crossed on that. Can I do a shameless plug right now for the Quiet Light Podcast where I think we're about 25 minutes in and just a little bit of a shameless plug? I have to tell you… Mark: I felt like this whole thing was a shameless plug for your upcoming book. Joe: I know but I don't even; I haven't even put up a website yet. There's no Facebook group. Really what it is, is a plug for education because part; in truth, I've said the same thing 8,000 times over and over. Maybe I'm just tired of saying it so I'm… Mark: With that Joe when I was on this trip recently I was in the airport and thinking about Mission, Vision, Values for Quiet Light Brokerage and I don't have the vision statement out yet but this component of education, if it's not part of our main vision it's definitely one of our core values and really something that I've built up. I was speaking to somebody just this morning before we recorded this about one of the goals or one of the mission; I'm sorry one of the core values of Quiet Light is to give entrepreneurs the right education and the right set of tools to be able to make good informed decisions. Because when I sold my business I didn't feel like I had that. I felt like I was misled. I felt like I was put in a position where somebody wanted to get me in an exclusive contract, promised me big bucks, and then when I went to go sell I was completely unprepared. I didn't know what was happening and so when I started Quiet Light the goal has been from day one not to tell anyone to sell but to give them the tools so that they know what their business is worth today, what it could be worth in the future, what's driving its value so that you can just make a good decision. That's your decision. So the education piece and I joke about this being a shameless plug; the reason that I'm excited about this, and I genuinely am excited that you're writing this book is because that education piece needs to be out there. And I love the idea; more than the idea, love the opportunity that we have to educate entrepreneurs of what's available to them if they transition from an entrepreneur to exitpreneur, understanding that, the bulk of the wealth that you build in your lifetime for most entrepreneurs will be at that exit. That might be 2 years from now, that might be 20 years from now, either case it's fine but having that plan to maximize that value and keeping the process smooth is important. Sorry, I totally cut you off of that but I want to emphasize that the education piece is really what I'm super excited about. Joe: Now we were going to do 2 parts of this podcast, a little bit on the book and a little bit about the philosophy behind Quiet Light's foundation and how you built the company and the entrepreneurial approach. So let's do a; I think we should do an entire podcast on this business and how it's built with entrepreneurs helping entrepreneurs just to educate people more about who we are, what we do, and why we do it because I think it's necessary and you've done an incredible job with the model. But in terms of the education, I got a voicemail yesterday and this is the type of thing I want everybody out there that thinks they don't have time to do it and they're just keeping the wheels on the bus so to speak, take the time to make time for planning your exit using the educational tools that we provide whether it's this podcast or articles or Walker's book on my eventual book or having a conversation because that's an education tool. Have a conversation with an adviser at Quiet Light. Really do it. But I got a voicemail from somebody who I sold businesses for, very, very well off financially, runs a family office now, bought a business from Walker for around 8 million dollars in 2019. And he heard the podcast on product innovation, product development with Zack at Gembah. And he just left a voicemail yesterday saying hey man I just want to let you know on the way back home from Austin I got a chance to meet with Zack and we're going to go ahead and do some product innovation, product expansion, adding a number of new SKUs and accessories to the brand. I really appreciate it. I don't know if enough people tell you that we actually use the tools that you share so thank you. It's great to hear that. So thank you sir; I'm not going to say your first name, for reaching out and letting us know. For the rest of us this is the shameless plug part and I've said this, I said this at Blue Ribbon Mastermind and I said it in eCommerceFuel, Mark you and I have done now I think it was 114; I checked this morning, podcasts. So that's how many are up on iTunes. We've got a total of 31 reviews. They're all huge close to 5-star reviews. Thank you, everyone, who has given us reviews. I wasn't aware that we had any at all because we hardly ever plug it. And so I was at Blue Ribbon Mastermind talking to David Wood who will be a guest on the podcast in a few weeks. He's a personal coach and a good friend of Ezra's and he said something about he was on 70 podcasts last year and he chose which ones to go on based upon the number of reviews. So I checked ours. We have 31; pleasantly surprised. I checked the EcomCrew, Mike Jackness and he's got 81. So I stood on stage at Blue Ribbon Mastermind and I said everybody come on now Mike's not here, I want one more reviews than Mike has. He's been doing; I think he's done 3 times as many podcasts as us so we're doing okay. But please if you enjoy the podcast, if you like the podcast take a minute and go to iTunes or Stitcher or wherever you're listening and pop in a review. We greatly appreciate it and share the information and wealth with all the others that need it. Mark: Yeah. There's a video out there and I don't know if we're going to be posting it on our YouTube channel but there's a video out there of you making this plug at Blue Ribbon Mastermind and Ezra is standing there with you and he's thinking this is what you're using the stage time for? Like you have the opportunity to talk about what Quiet Light does and all you're doing is trying to beat Mike Jackness and like absolutely I'm trying to beat Mike Jackness that's it. Joe: We won't be sharing that video. That's not ours to share but I shared it with the team and had a good laugh at myself because of it so no doubt about it. Mike's a great guy. Ezra is a great guy. We don't mention people that we don't like obviously so if we've never mentioned you oh boy that's a long list; oh no, I can't say that. Let's just say thanks; final thanks, Mike Nuñez. Thank you, Mike. Mark: Yeah, Mike Nuñez, absolutely. I think that's a great way to end up this episode here. Let's do one in the future about the building of Quiet Light Brokerage and I'd also love to get feedback from people that have listened this far through this episode and are listening right now. Are there topics that you'd like to hear us talk about outside of bringing guests in? And we can bring on people within Quiet Light Brokerage, bring in Walker on the podcast again or Chuck or Brad or any of the many entrepreneurs that are working with Quiet Light Brokerage. Anything you want us to talk about specifically when it comes to buying or selling? We'd love to know, we want to produce content that you guys wanted to hear so feel free to hit me up Mark@QuietLightBrokerage or Inquiries@QuietLightBrokerage as well. Joe: Awesome. Thanks, everyone. Links and Resources: Quiet Light Brokerage

Developing new quality products. It's one of the most difficult parts of the private label process. So we brought on Zack Leonard of Gembah to walk us through some of the most important details.  All coming up in this episode of the Amazon Seller Podcast. Don't forget to check out our services to help you dominate on Amazon: ---> The Magic Image & Listing Service: Amazingfreedom.com/magic ---> Amazon Reimbursement Service: Amzprofessional.com ---> Amazon Sponsored Ads Management: Amazingfreedom.com/ppc ---> Amazon Arbitrage Selling Group: Amazingfreedom.com/arbitrage

Developing new quality products. It's one of the most difficult parts of the private label process. So we brought on Zack Leonard of Gembah to walk us through some of the most important details.  All coming up in this episode of the Amazon Seller Podcast. Don't forget to check out our services to help you dominate on Amazon: ---> The Magic Image & Listing Service: Amazingfreedom.com/magic ---> Amazon Reimbursement Service: Amzprofessional.com ---> Amazon Sponsored Ads Management: Amazingfreedom.com/ppc ---> Amazon Arbitrage Selling Group: Amazingfreedom.com/arbitrage

Today's guest set out to create a product to solve a problem in his bathroom sink, wound up with two utility patents, numerous copyrights and trademarks and went through lots of ups and downs along the way. This week we are having him on the podcast to recount the seller side of a two-part seller/buyer series on the build and sell process. It's always inspiring to hear stories of entrepreneurs who built something based on a need they uncovered. Nicholas Galekovic, the co-founder of Beard King had always been creative, going way back to the dawn of design in technology. He was active in the early days of the digital space, doing one-offs for brands and starting a small digital marketing agency. He had gotten used to seeing brands succeed and fail when he realized that it might be time to start building his own brand equity. Episode Highlights: Nicholas walks us through the process of jumping off the couch and creating the product. How the timing was a factor in the success of Beard King. The patent processes and how they played into the growth and eventual sale of Beard King. What Nicholas did that was outside of the box to make his product and brand different. How long it took him to pivot from US-based to overseas production. Why learning every day is part of the success equation. Nicholas's Shark Tank experience. Amazon's patent neutralization program and how it helps protect product builders. Nicholas shares his two must-dos for preparing the business for the exit. What his next adventure is and what he can now do with all that invaluable learning. Transcription: Mark: For those of you that are listening in your cars and not taking a look at the video that we have up on YouTube of this podcast. You can't see that Joe is actually supporting just the faintest hint of a beard. So Joe is this intentional or is it just the stress of Quiet Light getting to you. Joe: Oh my dear this is embarrassing compared to the guest on the podcast this week. His name is Nicholas Galekovic, there you go. I wasn't going to try saying that name. I know you aren't. But let's just call him the Beard King because that's his company's name or former company name. He developed a product to solve a problem, wound up with two utility patents, a couple of design patents, lots of copyrights, trademarks, and went through lots and lots of ups and downs as we talked about the podcast. He's essentially run up with his doctorate in product development, branding, marketing, things of that nature before he exited a couple of months ago. So this week we're going to have Nicholas on the podcast. He is the person who sold his business. So people get to hear about the process and what it takes. And then the following week we're going to have Raj the person who bought his business. So we're going to do a two-part series on who sold their business and who bought that business so people are going to see it on back to back. Mark: That's fantastic I love this series when we can do the buyer and the seller. Even if we can get just one of the parties on it's always super useful. I know I talked to somebody recently about the podcast and they told me that these are some of their favorite episodes. So we are going to try and get some more sellers on. I know I have a seller coming on here soon in the coming weeks of somebody who is going to tell their story as well. I'm excited about this because I love these products that come out of this practicality of I've experienced this, I had a problem, I solved it, I turned it into a business and not only just a little business but something pretty significant. Joe: Yeah, he's been on the Shark Tank, got an offer, got a deal, ended up turning it down rightfully so; intelligently so. He talks about utility patents, the Amazon program, and grants to patents, and talks about some of the great things he did right in terms of social media and video. He actually had Snoop Dogg who was tweeting about his product and brand which is pretty cool. And then he talks about some of the mistakes he made. You know things that if he looks back he does want to live, gone, I wish, I should have, I could have, I would have. But he points out directly what he thinks he did wrong and what he could do differently and just dropping some advice for folks that are following in his footsteps. Mark: That's fantastic. Let's go and listen to him. Joe: Hey, folks Joe Valley here from Quiet Light Brokerage and today I've got somebody that just sold their business. Well, I shouldn't say just because it was in late spring of this year which is 2019. It's August 29th, 2019, my wife and I's 21st wedding anniversary. Thank you very much. Nicholas: Congrats. Joe: Thank you, Nick or Nicholas. Folks we have Nicholas Galekovic on the line and I had to ask him how to pronounce his name. I've known him for almost a year now and I've always screwed it up so I wanted to get it right. Nicholas, how are you? Nicholas: Good, Joe. How are you doing man? Thank you so much and don't worry my whole life I've heard the mispronunciation of my last name. So I'm quite used to that. I bring that into the branding side but I'm definitely excited to be here. Thanks for having me today so I can share my experience with you guys. Joe: We were going tell it you folks he's down in Florida and there's a hurricane coming in and pardon the lightning and whatnot but instead, he had a light just fall but we're not going to cut that out because you still are great. You sound great and it's life in the podcast where we're not professional; well I guess we, I don't know. Nicholas: Yeah we are. Joe: I don't know if we're professional podcasters. Anyway, I was going to say that is one fine looking beard. You should be in the beard business. Nicholas: Absolutely and I think by accident, by default I became in that business. Joe: You did, didn't you? So why don't we tell the folks because you and I have that little inside joke there; why don't we tell them who you are and your background? I'm going to let you do it. Tell them a little bit of background about yourself. Nicholas: Sure, absolutely. So you know I've always been in kind of the creative field and I really started to hone in on my expertise about eight years ago and I was doing more graphic design for other clients and really started to hone in what technology I like to use. So obviously Photoshop being the main one, Adobe Illustrator, I really got used to the Adobe Creative Suite. So I would just charge clients to do a flyer or one-off. I mean back then the digital space wasn't as big. I mean it has always been big but this is back in like the MySpace thing. So I even started off designing MySpace pages before I created havoc. Joe: You're aging yourself right now. Nicholas: I mean you know but I'm going way back. So then I'll just fast forward a little bit here and I started to hone in on my skill set of design. So then from there at a company called Kovick and Kovick was what I call a brand tailor. We really focus on helping companies with their brand identity, their strategy, website design, logo design, you name it. So I had a small marketing agency where I really started to I would say have success in business in that regard. But I always had a designer mentality we'll call it which later on down the story you'll see how that soon fulfilled me. And then I started to see a lot of these companies fail as far as whether they're small big or whatever and I would put my heart and soul into these companies I was designing. But then I realized I'm building all this brand equity but for other people in a sense. I'm still an entrepreneur but I'm doing it for the sake of their brands; which is fine. So then Beard King came about when I was just simply solving a problem that I had on the day to day basis which was trimming my facial hair. You mentioned the glorious beard hair. So it wasn't always this long and glorious but usually when it's a beard like let's say you're a size or small-sized beard you make some mess all over this thing. Basically, I just came out with this product called a beard bib and we'll dive may be more into the story in detail here but that's kind of how Beard King came about for four and a half years ago. And then I met you Joe last here. And then here we are right now. Joe: You and I and I think Brad. Right? Nicholas: Yes. Joe: We had lunch or breakfast may be down in Miami before the Blue Ribbon Mastermind; shout out to the Blue Ribbon Mastermind members. Nicholas: Shout out to Ezra; yes. Joe: A heck of a group of entrepreneurs there for sure. Nicholas: Absolutely. Joe: So we've been through the process of doing the valuation of getting your business ready for sale of getting it under contract and going through and selling it. We're actually later in the month going to have Raj on the podcast as well. Raj is the gentleman that bought the Beard King. So we're going to go full circle with the buyer and seller and hear Raj's story about how it's been going since he purchased it. And you and Raj have got along great. You're good friends now. You might be doing some business together in the future outside of the Beard King which is always great to hear. Well let's talk about the process because you have something or had something; Raj has it now that was relatively unique. Nicholas: Yeah. Joe: 100 plus businesses in the last seven years and less than a handful have had a utility patent on them. Let's hear a bit of that story you were making a mess in the bathroom sink and created something called the beard bib. How did you develop the product? Did you create one? A prototype from an apron at home or what did you do? What was the first epiphany [inaudible 00:08:25.0] and where do you go from there? Nicholas: Of course, so I mean I used to use a T-shirt. So you could picture you're at home, you're about to trim, it's either A. use the sink. Let that be the catcher. Get the hair all over. Try to clean it up. We all know that's super tedious. And being in 20 19 and then when I invented it that's four or five years ago so still though we're in this age where there's always a solution, right? There's always a product that's been invented. Everything's been invented and now you're just creating a better mousetrap. But in this case, I usually just use my T-shirt but then I wouldn't get like the little hairs all inside the T-shirt. And I'm like there has to be something like; I don't even know if Amazon was huge back then as far as how big it is now. But I think I just did some basic Google searching, Amazon searching, and I didn't really find anything. So I'm like you know what I'm just going to draw something together for myself. And I remember being home one night, I had a few glasses of wine, just chilling and I'm like you know what let me get up and start grabbing whatever household materials I could find. So I grabbed; it wasn't necessarily like an apron but it was almost like one of those hair cutting capes. I didn't know how to sew so I just; what's a man going to do? We're going to use staples. So I was literally finding whatever I can. And it was hideous but it actually kind of worked. So if you can imagine a product like a bib attaches around your neck and suction cups to the mirror as simple as that. Some of the simplest solutions are ingenious. And in fact, as the story goes along a lot of our customers are like I wish I would have thought of that like one of those things. And actually part of the story is funny because I remember thinking to myself well there's nothing out there I'm just going to use this for myself. I know how to brand a business but I don't know how to operate and scale a business. So I kind of let it sit for almost six months. And I remember coming across the Norelco or Panasonic clippers that tried to solve the same issue but with like a vacuum seal. What I found was; what my goal was the death of this idea. Let me just go and buy this product. And I actually tested it out but it didn't really work. It may be caught 20% of the hairs. But not only that sometimes people try to solve simple problems with these extravagant solutions which is unnecessary. So after that, I'm like you know what let me try this again. So I actually ended up manufacturing. I live in Miami so there are tons of manufacturers around here but of course with that comes greater costs. So I just tried a few. And long and behold I'm realizing in my mind, okay I have a company or I have a product called a beard bib but that's very limiting and so the branding mind starts to kick in. So I started thinking bigger scale. And I tripped up on during my naming process. Since I have all these processes and I saw ease of how to create brands it was easy for me to kind of just bootstrap that portion of it which sometimes a lot of people pay a lot of money for that. And I came up with Beard King thinking bigger picture; beard oils, brushes, washes, all these things. So I kind of accidentally got into the beard market. I did just wake up one day and said I'm going to get into the beard niche. And it just so happens that it also started to trend big time many years ago. But the trend was going up and I think that was from some other companies kind of breaking through. And yeah that's kind of the initial process of how I came up with the invention, prototyped it, tested it before even scaling it. Joe: You got off the couch and you actually did it. People have great ideas all the time but don't act on it don't know what to do with it. I'm going to just put this out there and then maybe we'll edit it out but seriously this is like an alcohol-infused invention. You sit and grab whatever you could in the house and started stapling things together and as you said it was hideous but it worked. And after several prototypes and a lot of money you wound up with was it; remind me, was it two utility patents and two design patents? Nicholas: Yes. So we can talk about the intellectual property side of things and again mind you as an entrepreneur you have to be willing to learn. So I didn't know anything about intellectual property maybe besides a little bit of trademarking but the pat world is completely different. So, of course, I did the initial patent process. The name of not a utility, not design but what's the one right before that? Joe: I don't know if there is one before that I thought it was designing utility. Somebody is going to have to call us and help us out. Nicholas: Right. Well, basically it just gets your spot in line for a year. So it allows you… Joe: Provisional patent. Nicholas: There you go. Thank you, Joe. You see your lawyer; I know, but essentially the provisional patent is your spot in line so you can kind of tweak and work on it but you can't go so far outside the scope. I mean it was five years ago that I did it so I forgot the name of it. And they're also not strong; they're really just your place in line. But if you have something that you really know you'd go straight for the utility patent. And what I found was I mean it took almost three years to finally get the patents that were issued. So you have to remember during this process; yes it's great for exit, it was amazing and we'll talk about that of how it all kind of played into the whole Amazon patent neutralization program. But going back in time the product went viral. And of course there's going to be knock offs and whether you have a provisional patent, a patent pending in this cut-throat industry, in this fast-paced e-commerce business, people don't care. They're going to still sell it. So this is kind of gets into the pat IP side of where when you do have a viral product that never existed before we basically created a new market; this beard bib market that never existed before. So it was flattering on one hand but obviously very aggravating on the other. We're losing money left and right with the knockoffs. Joe: Yeah. And that was for a period of time that was just too darn long. Looking back do you think that you could have done anything differently with the provisional patent and patent pending? There's just simply no real protection there. Nicholas: Yeah I mean the only thing I could say that you could do different which I never really like to say I'd like to do all that over again it's more like what did I learn from this. Joe: Yeah exactly. Nicholas: Would be perhaps accelerating the patent process. I think we chose the route because of cost. Usually, that's always when you have a company you don't have the cash to infuse into intellectual property. So I think we did the slower one, not the accelerated patent. Also as you're waiting for the provisional patent it gives you kind of time to pick and choose what elements that you want to claim or drop. Also, it's extremely hard to get a patent because some of these patent examiners they're tough. I mean it's not like they know you personally but it's like every little thing and then prior arts. So that's where you get into the field of you might think you invented something new but when they start stacking you against prior art; for example bibs in general, that was one of the prior art cited against our patent. It's just so difficult. So we have to kind of adjust to what parts of the application we want to claim. Joe: I was curious about that because anybody that I know that's filed a patent has said that they're going to say no and then you've got to pivot and go back at them with this other unique feature to your patent. How many times did you have to go back to that examiner until they eventually said granted; you're right, here's your patent? Nicholas: I mean looking through the docket history; by the way I mean first of all get a great lawyer. I'm not a lawyer so if you try to do things yourself you don't really know the ins and outs but I believe we went through at least three rounds per se and we still by the time we were getting ready to sell the business we'll have to talk about that with Raj when you interview him but there was a design patent still pending. So it took about like I said three or four iterations for the first utility and then just the next utility fell right after that a month later. So I think we got the first one in September and the next one in November and then you know. Joe: It was falling quickly. You were getting them quickly as you were preparing the business to sell. Nicholas: Correct. Joe: But from beginning to end from the time you decided to file for the patent until you got that last one in November of 2018 how many months or years was that process for you? Nicholas: It was almost about like I said three and a half years because again provisional patent was in the first year but that kind of only hold your spot in place. And then when you file for utility that time clock starts all over again. So that was one of the takeaways I was saying that I might have changed is just either going straight to utility and or accelerating. That's how you can probably get it faster. But in hindsight also being able to enforce your patent you're going to need cash to also enforce. It's one thing to have a patent. That's great. That's amazing. You know I actually literally; you could see on the back my wall right here that's a little patent but it doesn't mean anything if it was sitting on a wall. You've got to have cash to enforce. So that was the second part of this strategy was being able to have cash to take down these people. And we can probably segway into the topic of Amazon's pattern neutralization program. Joe: Yeah, I do want to talk about that. You know what I'd like to hear first because though? [inaudible 00:17:44.5] your story and the success that you found at the very end and actually helped Raj your buyer and propelled the business. I mean it was taking off by the time he bought it which is just great timing for him. But you had some great successes along the way with the Beard King and the bib. Can you just highlight a couple of those points? What did you do that was a bit outside the box that your standard e-commerce entrepreneur or Amazon FBA entrepreneur may not have done? Nicholas: Yeah. I think the first thing would be the branding and the marketing. You know with the named Beard King I started to brainstorm on okay how can we treat our customers different? I think even when we first met I would say King Joe or Lord Joe or Queen Sarah or whatever. Joe: [inaudible 00:18:31.7] is what your email add. Nicholas: At a royal day was the signature. So I really thought to every touchpoint, every detail; whether it's a phone call, email, flyer, or whatever it might be; packaging, everything was based around royal theme. And that's important to stand out nowadays especially with Amazon businesses just kind of being one out products and you kind of forget about the brand you just want function but to have that little extra piece; the second piece of that would be the video content. So I did a lot of the storyboarding, scripting, and writing of these pieces. I think the first one we hired one of my buddies to shoot it. And that first video ended up being picked up by a huge Facebook account like 9Gag or Unilab. And then once those big Facebook accounts picked it up it just goes viral. So I think within the first six to eight months of business that first video we did went viral. If anything I was a little self-conscious about it because people were making fun of it. But good or bad PR doesn't matter; it's great. Joe: I think if I recall in the package we put together we shared some of those links and am I remembering it right that Snoop Dogg tweeted out; as it Snoop Dogg or somebody else? Nicholas: Oh yeah. I think the meme was; so that was the meme portion of it but I think it went along the lines like you know a pissed off woman invented this. Joe: Yes, that's what it is. Nicholas: And so basically Snoop Dogg, Usher, even besides those accounts the big accounts; Facebook was huge on video and you can go viral a lot easier than you can today. I mean I think we're in the 40, 50 million views collectively across social media platforms which of course infused fire into the sales and this was right before picture going Shark Tank. So I imagine we had okay sales and then one month I think we had $80,000 in sales. I'm like how am I going to fulfill these orders? Joe: Yeah. Nicholas: That's a good problem to have but… Joe: So moving along with a story there and you just mentioned Shark Tank but we'll get to that in a minute as well. You were manufacturing in the United States which was more expensive. How long did it take you to pivot and move your manufacturing overseas? Nicholas: I think… Joe: I think you did right? Nicholas: Yeah, we did. I mean I think another pain point of any business or entrepreneur is when you're kind of forced to grow. Some people just want to grow but then you grow too fast and you can't handle it. But for me these types of pivots; when you're almost forced to do something it's kind of like working out and you've got to go to that next level of weight to kind of grow. So for me, yes we were manufacturing in Miami for an insane amount of cost per unit. And I did that also on purpose which I suggest people do because you don't want to invest too much with too many units and then they don't sell. So I was willing to see proof of concept. That was my first thing. Joe: Especially for you, because you invented the niche, a lot of folks are finding a niche that's already selling well and they're just doing that branding of their own product. They know there's; they need to get eyeballs. They know the units are going to sell if I can get eyeballs. You know it only had to get eyeballs but you had to educate the people what the product was. Nicholas: Right. Joe: So the video was fantastic. That's a very visual product. Nicholas: Absolutely. Joe: So at one point you did pivot and you moved manufacturing overseas. Did you figure that out yourself? Did you hire a company? Nicholas: Yeah. You know actually that guy originally; so I'm kind of like Bob the Builder, right? I'll piece everything together and when we were manufacturing Miami I was sourcing the materials from China. You just buy; my natural gut feeling like let me source material there, ship it here, and then make it here. So the problem with that obviously is the fact that it's super expensive to be shipping a bunch of material. So the same guy that I ended up ordering a lot of the material from we established a nice rapport and relationship he ended up kind of telling me on the side hey look I'm going to go up my own manufacture let me know if you need anything. So essentially not only did I create a niche but for this individual, he ended up starting his own manufacturing facility almost really based off of our product. And we were like his number one customer. So we had a long relationship. He was basically the only guy I used for the entire time and I think to this day the new owner is actually still using him. Joe: [inaudible 00:22:53.9] loyal; that's the story. Good relationships like that are great. I'm going to throw out there to some of the folks listening there are companies out there that can help with the manufacturing overseas. I just did a podcast with Zach Leonard from Gembah and he's explaining what they do and it's the exact type of company that you probably needed at the time. It would've made your life a lot easier. They do all the importing and shipping, the [inaudible 00:23:22.1] industrial designers on the team. I know their company; I think in Gembah is Austin, Enventys is down in Charlotte. They've been around since 2002. They actually did some of the industrial design work for the Miracle Mop and other products like that; a really, really impressive company there as well. They actually; really interesting for proof of concept like your new invention, new category that you created, they will actually do all the industrial design work, do 3D printing, do a video of the product, and then put it up on Kickstarter there's interest. And then if it's a success they'll take the orders but then they'll go manufacturing. So brilliant idea. It's; I don't know, I wish everybody listening that's an entrepreneur now knew about these different companies. Nicholas: Of course, it would make it; I mean that's why I said in the beginning of the podcast you got to be willing to learn something new every day because I didn't have experience in sourcing or manufacturing but I learned. Joe: Yeah. Nicholas: So it's great to have those companies but with that also will come costs. So you do have to have a little money. I'm sure it's not free. Joe: Yeah, they probably don't work for free that's for sure. Nicholas: No, they probably don't. Joe: Let's talk about Shark Tank. You brought it up; you were on Shark Tank. How did you go through the process? What was it like? Was it the biggest joy in your life or very very difficult? Nicholas: I mean it's obviously very stressful in the sense that they leave it open-ended. Like literally; and I think when I heard one of the other guests on the show talk about how they never really guaranteed anything and that's super true. Actually, the whole process took a year. So from the year that you audition until; and it could be different in any case, but the year you audition or the beginning of it then you go through several funnels of interviews, face to face Skype calls or Xoom calls like this and then eventually you fly out to LA and you pitch in front of the producers and it's still not guaranteed. And then they'll call next. And if not you fly back. And then if they choose you, you stay another day or two and then you just wait for your spot to be filmed and then you're still not guaranteed to be airing. Now the airing of the show is kind of like the pivot for the company. And not only that if you do film and you get a deal that's huge because it adds a lot of value to that shark to then want to close the deal with you. So by the time that we auditioned, filmed, and then I think there was like a six-month gap in between due diligence and finally getting that air date which they only give it to you like a week or two in advance. So imagine that, it's like you're always on your toes like are we going to get it, are we're going to air, are we not; but they just say do your business as if Shark Tank doesn't exist. Joe: That's hard to manage your inventory level if you're going to get that extra 10,000 orders next week. Nicholas: Of course and you can imagine I like to call the Shark Tank effect this kind of trickle effect because let's say you do air. The amazing thing about it is as we all know nobody really watches TV live anymore, or at least I don't. So you get that initial spike from viewers that are viewing it live. Of course, you can advertise that; promote it, but then you're on Hulu, Netflix, Amazon Prime, you're on all these things that you're kind of in the Shark Tank alumni books forever. So you still get spikes. I mean in fact we still re-air all the time; airports, I think it goes from ABC to CNBC. So that content is syndicated across all the platforms and it's great. So just to be on air alone the exposure is worth millions of dollars advertising. So it was a great experience. I definitely will go for it again if I can. And it was great. It was an amazing experience. Joe: I bet they would love to have you back with a second invention someday. That would be really; a good story for them too I could just see it really, really working. So we're going to fast forward a little bit. I just want to say one thing about Shark Tank I had another guest on that said that after you pitch a lot of entrepreneurs come pitch the same day they take them and they put them all in separate hotel. You have to go for an hour of council and then you go to separate hotels. Do you have to do the same thing? Nicholas: Yeah, that was absolutely true and I think I know the conversation that you were having with [inaudible 00:27:51.9]. Joe: So you had to go through an hour of counseling as well just to make… Nicholas: I was like alright can we go now? I'm good. But yeah it just depends. I mean it's very stressful you need to almost debrief because I mean I remember the call time was like let's say 6:00 a.m. but we didn't film until almost 12:00. And I was starving I'm like I literally pulled the producer and I'm like I got to eat I'm about to pass out. I imagine it's like the biggest pitch in your life. And that's another crazy thing to think about to kind of show anybody that's scared to pitch, public speak, to do anything like that. That was the first time I've ever even pitched a business. So it's like I never pitched a business in front of Joe or Bob or anybody. And then here I am in front of Mark Cuban, Lori Grenier, Chris Sacca, like all these major names that I'm like just doing my thing. And that's another cool tidbit of the show that I could probably add that you feel like you might be nervous and all that but not really because it's like having a conversation. They're intimidating, you're in there for like an hour, and then they condense it down to eight minutes. So it seems intense but it's TV guys. So just keep that in mind. Joe: Lots of editing. So the success on Shark Tank led to lots of knock offs. But you were working on the patent the entire time. And eventually, you were offered two utility patents, design patents, things of that nature. What did you do? We talked about this just as they started coming out and you mentioned the patent, the Amazon patent neutralization program, for those that are not familiar with it could you talk about that a little bit? Nicholas: Yes sure. You know this is Amazon's way of showing you know what guys we got to do something about this we know it's an issue and Amazon is such a huge platform. And I think that's why everyday people are kind of like well I want to do this too. And so sometimes dealing with some of these knock offs directly and strategically you realize they're just everyday people that didn't even know they were knocking you off. And then, of course, you have people that know that they're knocking you off and then they try to be slick and go around you whatever it might be. But the Amazon patent neutralization program is great for patent holders, inventors and it says look if you're selling this product you have a utility patent we're not going to be a lawyer but they hire a third-party law firm that instead of going through litigation which we could even touch on that quickly as I went through a litigation with a knock off that tried to sue me and here I am blowing cash which of course affects the bottom line; cash that I'll never see again. But circling back the program actually is instead of going through a long drawn out expensive process of patent litigation it brings in a third party and it says seller if you have a patent give us a list; I think it's 50 Asense at a time, we're going to reach out to all them. They have two weeks to respond. If they don't respond well then guess what? Automatically you get removed; the sellers that are knocking off. So it's kind of like they just said alright we bow out without saying anything. And then what we found was a small percentage of people opt-in. The opt-in process costs I think $4,000. I don't know if it's changed as of today. I mean it's only been a couple of months. So you opt-in with 4k, the other seller has now another two weeks to put in 4k and then you go through the process. I don't know what happens after that because I at this point in the business ended up selling it. And of course, this gave great hope for the new buyer because he's like wow we just got rid of 50 plus Asense, only two people opted in. I think this is great. So it just allows the inventor; because there's really nothing you could do for patents right now before that. You could do trademark claims and copyright claims but that portion of it what we found building our SOP's is that it's really outsourced. So it's crazy you could do the same trademark claim eight times and it doesn't get caught by the first seven agents so the eighth agent might pick it up and remove it but it's a game of Whack a Mole and man is it frustrating. Joe: Yeah. We'll talk to Raj about it. Nicholas: Absolutely. Joe: About the neutralization program and what it looks like competition-wise on Amazon now that they've got that program in there. Let's talk a little bit about preparing your business for sale and you've gone through this, you've got the benefit of hindsight. You did a lot of things right. Clearly, these folks have heard about Snoop Dogg tweeting about your product line, being on Shark Tank, and you got an offer but you ended up turning it down eventually. Just for clarification purposes that is the deal, right? You got the offer but you ended up not going with it. Nicholas: Yeah on Shark Tank we ended up doing a deal with Laurie. That's a funny piece; definitely watch as far as the way I close that deal. She was about to be [inaudible 00:32:38.0] I'm like why don't you make me an offer and she's like wait, what? Okay. So we got the offer but it was a rich 40% for 100k. Thank God I didn't take that deal. Looking back now I'm going to exit, imagine if I only owned 60% percent of the company. Joe: Yeah. So you did get an offer but you eventually turned it down because your business was exploding and growing. Nicholas: Financially it made zero sense but I wouldn't change it for anything. Joe: So then you're preparing the business for sale. We had a chance to meet again down in Miami at the Blue Ribbon Mastermind. So you've got that benefit of hindsight. To the audience that's listening now, that is running a business and may eventually exit or they never thought they could exit. What advice do you have for them in terms of the one or two things that they must do to prepare the business for sale and get them out? Nicholas: Well, first things first. I think having the benefit of hindsight is start a business to exit, right? Have an intent to exit because I don't think most people think about that. Even when I started Beard King I didn't think oh I wonder how this is going to end. I just thought it's going to always go up. And that's fine if you want to leave on a legacy or pass it to your kids or whatever it might be. But regardless I think you should always have an exit plan in the back of your mind and start there and then reverse engineer the business to always have a target to move towards. The second part of what I would suggest and probably would have changed for myself the beginning setting yourself up is the books. When you and I met back in January of 2019 you're like Nick look you got to get your books together. I mean obviously, if you're trying to sell an asset people need to see the numbers and the SDE based off of your last twelve trailing months isn't so strong. But you know what Joe I like how you said wait a little bit. Wait six months or and go get the valuation in the multiple that you want. So I think having your books in place, having the SOPs ready to be literally turn key is really the benefit to getting ready to exit your business. But if you do that from the get-go and you reconcile that every month it's much easier to do so literally in our case sell a business in two weeks. Joe: Yeah. The most difficult thing as a business adviser like myself, broker advisor is when someone comes to us and wants a certain value for their business and they ask is it worth this. And I can't tell because they don't have good clean financials. And by good clean financials, I don't mean that you don't run your personal stuff through the business. Most entrepreneurs do that. In fact a couple of things; I want to give a shout out first to Tyler Jefcoat at Seller Accuntant. So Tyler was great in this relationship; introduced us, good guy, you never hired him but he just gave you some advice and or did you hire him? I don't think you actually hired him to do the books, right? Nicholas: We ended up hiring him to do an audit sweep. Joe: There you go. Okay, so Tyler shout out to Tyler Jefcoat at Seller Accountant. The other thing is that there are generally four pillars; it's that risk, growth, transferability, and documentation. So if you do number one what Nick said was go into this with a plan to exit. Figure out what that exit process is like; figure out what the valuation process is like. Do you know audience what the definition of seller's discretionary earnings is? If you don't go to one of last three or four podcasts; Mark and I did an entire episode on what's a legitimate add back and it goes through that entire process. One of the benefits that you have now is that you've been there and you've done that. You've got that patent back there on your wall. You've sold a business. You've got the branding experience. You've got the manufacturing experience, the importing experience, the marketing experience; you've got it all. Now you just have to find that next great product and do it all again. And I see this every time; the first one you take some money off the table and the next one it's five to ten times bigger. And I'm hoping that's going to be the case for you. What is your next adventure? Do you have it sort of turning around back in your head or you're doing it or are you just taking some well-deserved time off from it? Nicholas: I'm sure like most entrepreneurs you could retire on a beach and then figure out what am I going to do with all this sand, right? You get bored. Joe: Yeah. Nicholas: You know taking a couple of weeks off to just reflect; your personal development I think is key to just kind of figure out your next move. And I think for me it's reflecting and learning from the mistakes and then creating an even stronger foundation even if it's from a corporate level, operational level, legal level; all these things that I learned on the fly. If you can set them up in the beginning with the intent to exit you're going to have a better shot at what you said; a higher multiple. I mean look selling Beard King was amazing but I think for me besides the liquid side of the asset I basically just purchased an MBA. I got a legal degree. Joe: At best you got your doctorate man; you learned so, so much. Nicholas: So much and I think it's that key takeaway of learning all those things hands-on versus just your standard education or self-taught on YouTube; it's invaluable. It's absolutely invaluable. Joe: I'm calling you Doc Galekovic from now on. Nicholas: I like it. Joe: [inaudible 00:37:54.2] because that's what you did for your own business. That's great. Nicholas: Absolutely. Joe: So listen we're running out of time, how do people find you if they want to reach out and talk to you about your story; maybe you can help them with their business or whatever the case is. It's always good to connect. How does somebody find you and reach out? Nicholas: Yeah, for sure. Definitely. You can reach out on Instagram. My handle is just my name so it's Nicholas Galekovic. I know that spelling is going to be tough but G-A-L-E-K-O-V-I-C, or you could shoot me an email directly. It's actually galekovic.nicholas@gmail.com. Joe: And we will put that in the show notes as well. Perfect. This has been fantastic. You're a good man. I appreciate you choosing Quiet Light Brokerage. It's been a pleasure working with you. I look forward to hearing about and helping you with your next adventure. Be sure to stay in touch [inaudible 00:38:43.1]. Links and Resources: Nicholas' Company Nicholas' Instagram Email Nicholas

Product innovation, product creation, and product variance are the key lifelines to any Amazon e-commerce business. Unless you are very lucky, simply putting one product out there and hoping that pays off is not going to be sustainable to your business. Today's guest helps people working with overseas importers to navigate the realm of product development, sourcing, and all that any e-commerce business owner needs to achieve success and save some money in the process. Zack Leonard became interested in product design and importation after starting out as a consultant and working in operations and strategy. His interest was piqued when he started delving into what goes on in product manufacturing. Zack started to research and test what was missing in the market. What started as quality control team on the ground overseas has grown into a full-service product innovation platform that brings in experts all along the product creation, development, and delivery chain. Episode Highlights: How Zack got started in manufacturing and the story of Gembah. Zack walks us through a case study of a client Gembah has helped streamline product design and delivery. How Gembah is able to shave off thousands and create value for your business with his services. The design process their teams go through with clients. How relationship building is essential to the services Zack offers. How Gembah's consolidated shipping tactics help clients. The process is for new product manufacturing launch – goals for an awesome product. Mutual nondisclosure steps taken by Gembah and their clients. The importance of visiting the factories and making that culture stop overseas. Transcription: Mark: Joe as you and I both know product innovation product creation and variance on your product is one of the key lifelines to any Amazon business. You can't just launch a product or if you can you're very, very lucky. Most businesses don't just launch a product and live with that forever. You need to be able to come up with new products to feed your audience, to feed your; complete your customers in some way. Then I understand you have Zack Leonard on who his company helps with just that; product creation, sourcing, reducing COGS. Tell me a little bit about the conversation. Joe: Yeah. Zack is from a company called Gembah and he came to us through some people that have bought some sizable businesses with us. People that I would say are smarter than us and are in the e-commerce world working with Chinese manufacturers developing new products, sourcing new products, and just focused on all aspects of importing from I should say overseas. It's not always China. But it was a fascinating conversation because a lot of people that we talked to whether they're buyers or sellers want to expand their product line. A lot of conversation that you and I have with entrepreneurs we repeat over and over it's not just about the top line it's the bottom line and you shouldn't just drive revenue and not focus on reducing your cost of goods sold or repackaging or stop shipping things by air and do it by freight things of that nature. Zack's company focuses on all of that and it's right there in Austin, Texas and he just goes through all of it here in the podcast and it's fascinating. I think a lot of people are going to say where the hell was this guy when I started my business because you're going to want to use him and similar services like his. Mark: You know I was just talking to somebody right before you and I jumped on this call here where he had an idea. He's a consultant on a lot of different things and he was asking me about product packaging and Amazon businesses whether or not there would be a market out there from amazon sellers who want to save some money on their packaging and maybe getting better rates from Amazon in that regard. And I tried to explain to them that yes people are interested but in the Amazon eco-space, there is this element of there's so many opportunities to either cut costs or grow revenue. Most people are focusing on this; the 20% that's going to have the 80% effect, right? And so if you can hire somebody like Zack; if you can find a company like Zack's that can come in and take care of maybe the other 80% that you're ignoring because you're simply too dang busy with all the other stuff that's on your plate that can be a really key win for your company. Joe: Yeah I think it's an opportunity to at least listen to it have a conversation I think that; you know I asked him throughout this is not, by the way, a pitch for his services. I asked for golden nuggets all the way through. What are people doing right? What are they doing wrong? What would you advise them to do? How can they cut their own costs and things of that nature? So I think it's going to help people if they're in the e-commerce world now and it's an opportunity. You could talk to him at the end. We gave out his information. It's Gembah.com G-E-M-B-A-H but listen to it, it's fascinating. Some of the tidbits he gives throughout the entire podcast are really valuable. Joe: Hey folks it's Joe Valley from Quiet Light Brokerage and today I've got Zack Leonard on the line with me from Gembah. Zack welcome to the Quiet Light Podcast. Zack: Thanks, Joe. I'm really excited to be here; excited for the next 30, 30-ish minutes to talk more about what we do and a bit more of our background. Joe: Let's jump right into that. Tell us about what you do, what Gembah is, and who you serve. Zack: Yeah. So I am the founder and president of Gembah. We are a product innovation platform. So we help businesses both e-commerce Amazon and promotional products companies and retail brands create and manufacture products. So we have a team of engineers, designers that help more with the product innovation side of things. So helping bring ideas to life through sketches, design, whole renderings, CAD drawings. And then we have a team in China that focuses on the manufacturing once those collaterals for your projects are done; for those cool products that are you trying to make. We turn it over to our team to help put it out to our factory network which is over 500 now. And then once you're into production we do a bunch of quality control measures and really look at it as if you are physically there in the factory yourself to take photos and videos along the way to make sure that we're scrutinizing the way that you would not a third party necessarily. Really we see ourselves as a partner in crime in that sense and then once everything's ready to go we help with the logistics as well. So really a turnkey operation to make sure that you can get these cool products to the market in a very fast manner. So typically we can get them out in like three or six months. Joe: Where the hell were you when I was in the e-commerce world dang because I needed you? Zack: Actually during that, I keep hearing that but we're here now. Joe: Yeah, I actually; two different e-commerce worlds, first for me it was supplements; digestive health supplements that was US-based. But we had another; my wife had a different product that we manufactured in China or she manufactured in China but we had no idea what we're doing. So I love this subject and I think there's probably a lot of people that are listening going oh my God where has this guy been? So tell us that, where have you been? How did you get started doing what you do? What's your background prior to Gembah? Zack: Yeah, so it's actually unrelated completely. I started as a consultant many moons ago; my prior life. And really that helped me organized chaos and kept me that operational and financial way of thinking. And I moved into a role where I was running the Texas markets for a company called Instacart which is same-day delivery. And you get to see explosive growth and I was employee I think number 40 or something like that so moving a market from zero to doing seven-plus figures in a week in GMV which is hiring nonstop. Basically we have to hire 75 to 100 people a day. It is nuts. Joe: Wow. Zack: Yeah and then from there I moved into a strategy role at a company called Dropoff which was focused on more than just grocery delivery but more to same-day courier delivery. And while I was there I started to pick an interest into manufacturing side of things; it always, Show How It's Made always resonates with me. I like to watch that show. And then I met a couple of people that were into the manufacturing. One of them owns a pet products company. And he really opened my eyes to what really goes on into that. And the whole time I was thinking man there's really a problem that was on for a product company to try and find a good resource to really make products overseas especially. So I started doing a ton of research and then I started to really just test this theory out of what is missing in the market out there. And it started off as really just trying to be like a quality control company seeing like how we can help and we've just been like a team on the ground overseas. And as we continue to grow over the last couple of years we've started to say okay so just being a; there's tons of companies out there that do this already. What is the it-factor for Gembah? It is really offering that full-scale design plus manufacturing offering where we can take something from idea all the way through the entire process. And the reason for that is I've seen a couple of my friends go through that process and they work with a designer maybe and then it's kind of disjointed. You have that experience where you go in the designer and they don't know if they can actually get that product manufactured. They go to the manufacturer and they say okay well what do I have to change? You can make a mass scale production here. Then you have to go back to designer and designers are charging them and then the manufacturer says well that's wrong. This whole process is just kind of just not straightforward. And so what we're trying to do is bringing experts along the way at each different part of the cycle so start off with the product design part of it and have experts that have made products and manufacturing at full scale manufacturing before and then sync them up with the factory so that you don't have that lack of communication; that gap in communication. That's resonating really well especially in the Amazon space. We've started to even expand our offering beyond just the product design into more of a research-based company to help with; you know there's tools out there like Helium 10 and so but we have a team over there that can help really expedite that process and enhance the Helium 10 experience. Joe: So expand, you mean expand beyond their current set of SKUs to a wider product line; is that what you mean by expand? Zack: Yeah, so let's say that you have a search term that you find that is really hot right now. There's a lot of investment that could go on into making a product completely new from scratch or incrementally innovating and paying some high design fees if you don't know what you're doing. What we can do is actually say okay you find this hot search term let's go talk to our factory networks and find out what the latest and greatest technology is for that search term and find out a product that isn't on the market yet and then you just go sell it, right? And we've done that successfully now for a couple of our customers and they actually have a seven-figure product now because of our research. Joe: That's amazing. Let's talk real-life examples if we can without naming names or products or anything like that but can you walk us through a relationship that you have where they've come to you, met with you, sat down with you and your team and what you did for them in terms of helping them design and develop the product and expand and find those manufacturers and so on and so forth. Zack: Absolutely so there's a customer that we have that's an eight-figure seller now and they came to us with a couple of issues. One is they're one of those companies that acquires a bunch of other smaller sellers and tries to roll them up. And so a lot of those sellers when they sell they made it from their factories on Alibaba or they may have gone over and met the guy in a subway or something like that and they're taking those guys at face value. Well first thing that we do with them is help optimize their supply chain. So if they have a bunch of different companies we're helping them really understand are they getting the best pricing, are they scaling the correct way, or maybe if they have similar products are we able to condense them into one single factory or maybe two factories instead of three different factories that they have. And so when you talk about that you're talking about giving them buying power. You're talking about giving them scale at the factory. I mean able to shave off like 20 to 30% of their product cost so at their bottom line we're talking; you're adding a ton of revenue or saving a ton of cost to their bottom line so that's kind of the first thing we did for this company. The next thing we did is… Joe: Pause right there just so that people understand and I maybe I don't need to do this because the audience is incredibly smart and adept but if you're selling; simple math 1,000 units a month and you're saving a $10 product cost. And correct me if I'm not getting this right Zack but $10 product cost and you're shaving off 20% that's from manufacturer to FBA in this case $2 per unit or $2,000 per month what that does everyone is that adds 24,000 to the bottom line and if your business is worth 3, 4 times that's going to add $7,500,000 to the overall value of your business when you eventually do exit it as well. So we're always talking about it's not the top line that only matters but working with some of it Zack and improving that bottom line and the efficiencies and the profitability; that's what really drives value. It's not just the top line. I'm sorry to interrupt but keep going. Okay, so you're working with this particular client to reduce their cost of goods sold and streamline and go on. Zack: That's right. So that's kind of the first set of operations that we helped them do. The next set is they identified a bunch of SKUs that they want to add to their brand or add to their existing brands. The first step is if they want to just white label a product because they see how we've been able to give them better pricing they'll come to us and say hey I just want to go white label this, I found a hot product, let's go find it. They set a price target and the quantity and 9 times out of 10 hit that price starting in quantity and get them adding SKUs; adding value to their overall brand, diversifying their brand, giving that perpetual continuous flywheel of bringing out new products that are really reasonable clip in terms of time. Like I said it's like three to six months. Joe: And they're using a software like Helium 10 to see what kind of sales are already occurring. They know that that particular product is a hot seller. They're just going to jump on the bandwagon so to speak? Zack: Sometimes yes I think they also have their own proprietary software that they use. Joe: There's the Jungle Scout, there's the Helium 10, there's a lot of things out there that can help with it but that's what they're doing is to research goods; okay this is something that sells well? I'm going to go ahead. Okay, I got it. Zack: And if they want to differentiate from that then they'll come to us and say okay I want to make a new or incremental innovation on this product. I looked at maybe some of the reviews or I have some sort of test market that I go out and look at and say hey what do you think about this product and they give some feedback and then they say I need to make X Y Z enhancements on a certain product. Our team will design it really fast. Usually we get those designs back in about a week we. And then we go put it out to our factory network and then they're able to again get on that flywheel of creating new products in three to six months. So obviously it's just a straight sourcing white label gig that can take a lot less time. That can take like a month maybe to get a product out to market. And then if it's more of a design-focused project then it can take like three to six months. Joe: Okay, and the designers are industrial designers doing real 3D renderings, things of that nature? Zack: Exactly right. So our process really starts off with sketching. So we'll do two to three sketches of each concept based on a conversation or a full project kickoff we have for each one of the SKUs and from there we then focus in on getting to that final rendering and then we'll then prepare you and enable you to have the real blueprints of the product; so the CAD drawings, all the build materials, all that stuff you need to really look like a professional when you go and start sourcing overseas. One of the biggest problems I see with a lot of sellers is that they try and go talk to these factories on Alibaba and they go and say oh I want to make X Y Z changes to your product not really giving them that collateral and saying these are the exact changes I want to make. And so the factories know that you're a fish in that circumstance. They know that they can take advantage of you. You go to them with a design sheet; full build materials, a full CAD drawing to show them exactly what you want, they're going to take you a lot more serious. And so what we're really trying to do is prepare you for that conversation whether it's through us or whether it's on your own factory network but we want to make sure you look like a professional. You can start getting better pricing because of that. Joe: Okay. So if I was the person that had the e-commerce store or Amazon business or both I can choose. I can take your renderings and go direct to my own manufacturer or I could have you bid it out to your manufacturers as well. Zack: Yeah, if you want to. We prefer that you build it out with our factories obviously. We tend to have better pricing than the average Joe. But if you want to go off on your own we're more than happy to do that. Joe: Yeah, so let's say that I hired you, do the relationships with your manufacturers transfer to me? Do I get to work with them directly or are you always in the middle? Zack: Typically if you're going through us to manage it you're using us as your face in China or Vietnam or India or wherever we're doing business with you. And the reason for that is because the relationship building is so important as well as we provide the quality control. So it's something you just take off your plate. You don't have to worry about it. You don't have to fly over to China. We just handle that relation for you. We're going to show up at the factory, we're going to build the relationship, we're going to constantly go to bat for you, try to get better pricing, make sure that if your factory is getting behind or they're starting to lose scale you can start having a conversation about either bringing you to the next level factory; the higher level or starting to scrutinize the build materials that they give back if it's an assembly factory and say hey maybe this component that you're sourcing you're marking up too much let me go find a different factory for that individual component and get it cheaper for you. So we do that a lot of times with packaging for example; if you go to an assembly factory they're going to upcharge the packaging. But we have the packaging factory work it that. We can compare pricing to make sure that your assembly factory isn't up charging you. Joe: Yeah, every dollar counts again to that bottom line. I had someone on the podcast a few weeks ago; folks if you haven't heard it somebody bought a business from Quiet Light and within a few weeks they did what Zack is talking about which is exchange out one part and get another part. I think he saved something like $4 per unit and per SKU and they sell thousands on a monthly basis. It was just a tremendous instant equity to his business and overall a bump in bottom-line revenue as well or profit I should say. Do you also do consolidated shipping so that if you've got three or four different clients that are manufacturing from different facilities can; do you do partial container load with different folks and reduce their overall shipping costs as well? Zack: Absolutely if they have factories that are located in essentially the central part of China that goes to the same port we absolutely can handle that. We're doing that right now with one of our customers actually. They have three different factories after three different products and they're trying to fill up a 40-foot high container and they want to make sure that we can make it happen for them and that's something we do pretty easily. So yeah we definitely do that. Joe: Educate me. Make me sound smarter than I am. Is it LTL less than container load is that what the acronym is? Zack: LCL, less than container load. Joe: LCL. Okay, thank you. Thank you very much. Alright, I'll try to remember that. I'll get it wrong the next time we do this and people are going to go, God, Joe you just can't get that right. But I don't do what you do so it's okay. I don't need to know what you know that's why people. Alright, so the design aspect going back to that again, how does somebody approach you? What's the ideal situation; is it do you have a form on your website site, do they just come to you and they have a conversation with you, how does it start, how does it work? Zack: Yep. So we have a form on our website which kind of gives you just the basic Name, Email, Phone, What you're trying to make, and then we'll have a conversation with you about what you're trying to make and we'll start the conversation with understanding if there's patent issues or some like that so that we can have an understanding if there's any legal obstacles we have to overcome. After that, it's really just talking with our industrial designer to pull out every information from you that they need to do their job which is who's your inspiration, what's your end-user goal, all the stuff you want to have in terms of making an awesome product and then we go to work. I mean we try to make this process as simple and easy for anyone who wants to come interact with us. Joe: So when we do valuations at Quiet Light which I hope we're doing well in advance of somebody exiting their business so that they get more value. Oftentimes people say well I don't really want to share my information with you until we have a nondisclosure agreement on file. Will you send that to me? Do you start with a nondisclosure agreement on file because you've got an awful lot of information about somebody and you can decide to go into the e-commerce business yourself? Zack: Yeah. We won't have a conversation with you until you sign a nondisclosure because of that. It's mutual. We make sure that all the IP is protected; all the conversations are protected because our business is really secretive, right? So that we make sure that everything is completely sound in terms of legal and protection for the IP. Joe: So theoretically if I decided to work with you, do I really never have to go to China? Zack: Never. I mean we encourage you to because it's always great to meet the factory and our team. But in terms of like reality, no you don't have to. Because we have someone who's going on your behalf showing up at the factory doing pretty much everything that you would do and they understand the culture because they're locals. Joe: You know we had Dave Ryan on the podcast and he's from EcomCrew and a big part of his contribution to that is manufacturing in China and he's an expert at it and his wife is actually from China originally and he lived there for a long time. And he talked about the benefit of that relationship. I've heard people talk about it when they go over and they meet the manufacturers and they go out to dinner drinks and drinks and drinks and drinks as understand. It changes things. They're willing to give you perhaps better pricing, better terms, things of that nature. Do you fully replace that or should a business owner also; it's still your relationship with the manufacturer but should they get over there as well? I mean what do you; I mean you said you think that or you think that they should go over but truly they don't ever have to. What's the benefit of them going if it's your relationship with your manufacturer? Zack: Yeah there is a business culture called Guanxi in China which is exactly what that is. It's basically how they operate in terms of the business language and how they operate from the business culture. And what they enjoy is the face to face interaction. There's a lot more conversations that can be had. You can learn about their family. You can talk about what kind of food they like to have, all that kind of stuff. There's a lot of value that comes out of building the relationship and like you said they'll start to give more concessions. There's a ton of people going to them every single day on Alibaba or in person that wants to do business with them but they value the people who are there for the long term and the people who really make an effort. And that's because that's just how their culture is. So while you don't have to do that because we're taking care of that we definitely enjoy, recommend, whatever you want to call it, you personally as the business owner of your business going over there. Maybe it's not every year; maybe it's every other year, maybe if you want to go there every six months, whatever it is we help facilitate that. So if you show up we're going to take you with our team over there. So you get to meet both our team which is also a part of it as well going to the factory. So yeah we'll take you straight from the plane to the hotel you choose. If you want to stay in our place you can stay at our place. And then from there, it's going to the factories. Joe: I love that. That's great. Zack: So you get to meet our team, see our office, if you want stay in our apartment we're more than happy to but really we give that white coat service in terms of making sure that you again look like a professional and look great in terms of the culture aspect over there. So we're just bridging that gap. Joe: That's awesome. It's standard business stuff and that's why we do video in addition to the audio on these because it's; look we can't meet everybody face to face but it's great to be able to see the whites and odds and talk to them when we talk to people all over the world. Talk to us about what are the biggest mistakes; let's say somebody doesn't want to use Gembah but educate them, help them, what are the biggest mistakes that e-commerce product owners, and marketers, FBA owners, what are they doing wrong at a dramatic level? Zack: That's simple. I think the number one thing I would take away is going to Alibaba unprepared. And the reason I say that is because Alibaba did a great job at bringing the factories to mass market. But they don't do a great job of explaining how the process works. And so there's a lot of things that you can go straight to Alibaba and get wrong. So I'm sure you've experienced this or maybe people; your audience has experienced this. We go to Alibaba, you ask for a price quote or something, you get a sample and then they change the price. Or you ask for an iteration of something they give you a price and then they make the sample and it's completely wrong. Or you order a product and then it's completely defective before you come back. I mean again this is just a software platform into a process that has been going on for thousands of years, right? Software is not going to necessarily overcome the hurdles that exist continuously in manufacturing which is defective products, building that culture, and building a relationship. So those are the three things that Alibaba really doesn't fix. And so what I would recommend again is to hire someone locally to fix those problems because there is a culture gap. You do need to build a relationship and you need to make sure that your products are not coming back defective. So those are the three things I think that are the most important in terms of doing business overseas that most people overlook. Joe: And what is the simplest thing somebody can do to reduce their costs? Zack: It depends on which part of the process they are in. So if they're; if you're talking about building something from scratch it's going to the factories and getting multiple bids with an actual blueprint. Like I always use the analogy of building a house; you wouldn't build a house without an architect. You shouldn't build a product without a designer and an engineer. You're just going to cut corners. They're going to take their interpretation of what you're trying to make and their interpretation is let's make this the cheapest way possible and charge the most they possibly can. Joe: It seems logical when you put it that way. Zack: Right. I mean who wouldn't do that? It's the same thing when you're building a home. If you go straight to the builder and you say I want to build a 2,500 square foot house. Okay, I'm going to build my interpretation of that and I'm going to put it up as fast as I can and as cheap as possible. Why wouldn't they do that? That's the way that we approach it. Joe: Okay. Any tricks or tips or advice in terms of shipping which is a big cost to freight when people are shipping products from China to Amazon or to their own 3PL or whatever the case might be; any tips there? Zack: Yeah. I think again always get multiple bids for that and then always make sure that your compliance is in order especially if you're building a new product. These products have never been out in the market before. There's a ton of compliance measures that need to be taken to make sure that they're labeled correctly. Like for example if you're selling a children's product. They need to be tested. They need to have a CA Prop 65, ASDM testing, a bunch of other testing that needs to happen and be labeled a certain way. If it's intended for infants it need to be choke; make sure there's no small parts that can choke them. They need to be labeled on the packaging as well a certain way. So those are all things that if you don't do those correctly they can get flagged at customs and ultimately turned back. And the factory is not going to reimburse you for the mistake that you made in not going to your compliance in order. And so that is a business killer. So that is the number one tip I can give to someone in terms of logistics and compliance is make sure you have all that in order before you bring a new product into the market. Those are all things that we help do obviously. Joe: Good advice and you do that again but what the heck is Gembah? How did you come up with that name? What does it mean? Zack: In Japanese Kaizen manufacturing theory there's the word Gembah which means the place where value is created on the manufacturing floor. So that is where it's based off of. In Chinese gembah means let's do this. So it's kind of a dual meaning both from the Japanese manufacturing and then the fun side which is gembah. Joe: Very cool. I got it. You just mentioned manufacturing; I want to go back to something you said earlier which was your manufacturers in China or Thailand or wherever they may be you named a few countries. How difficult is it now in this economy and this environment with all the trade wars to find something that's being manufactured currently in China and get a quote on their factories in Thailand and the Philippines and so on that can do the same thing? Zack: Yeah that's a great question and we get that a lot now from our customers and I think there are some products that are more easily transferred to a different country. If you're talking cut and sew apparel for places like Vietnam, glassware you can get in India pretty well, if you're talking injection molded items it's starting to pop up in Vietnam. You just have to make sure that you understand they move a lot slower. Especially in places like Vietnam, Cambodia, Philippines, and the reason for that is because they don't have the raw materials that places like India and China do. So they're importing almost everything from places like China, South Korea, India to get into their factories. So that adds time to the lead time of you making a product. So most Amazon sellers for example don't have the luxury of waiting 60 to 90 days to get a product into their hands of their consumers whereas these big e-commerce brands who spend a lot more time and money on R and D and come up with new products maybe 12 months in advance they can take that luxury and move their production over to different countries. So that's what you're seeing like the Nike the Adidas of the world moving into Vietnam or moved a lot of the production into Vietnam because they can do that. They have the operational capacity to do that. Joe: So for the six, seven, eight-figure brands that we know and we talked to is it worth it time-wise and financially; are they saving costs in terms of cost of goods sold or are they just comfortable knowing that they're not going to have to deal with any trade war issues in the future? Zack: I think that's a true business decision. While I would say the prices that we've seen between India and China specifically are not competitive. China's way more cost-friendly in terms of like apples to apples comparison on the exact same products I've seen 5x in India. Vietnam is pretty competitive because everyone is starting to knock at their door. So I've seen garment and apparel prices go up by 4 to 7% just cost of good before you get to the shipping and logistics side of things. So they're smart. They know that everyone's trying to come to them and their production lines are moving at a high clip now. So I think it's really you have to understand the entire landscape of your true landed cost and lead time before you actually make that decision of moving production over to Vietnam because it's not as easy as it sounds operationally. Joe: Right. Makes sense. Are you renegotiating with any of your Chinese manufacturers to offset the tariffs? Zack: Of course. Joe: They're okay with that; what are they like? Zack: Yeah, I mean it's a geopolitical issue that's going on and they don't like it either. Whoever side they end up taking is on them and whoever side we as Americans take is on us but there's certain things you can do to help them share the tax burden. There's certain things you can do especially with molds that you can start recouping your mold costs if you want to create some injection molded item. That's the kind of stuff that we do and we're talking about making you look like a professional. These are the things that we are bringing to the table when we start the negotiation process. And so because of the geopolitical landscape that we have this is part of the conversation now. Joe: It sounds like a really, really important conversation to have. How do people find you, how do they get started, that kind of thing? Zack: Yeah. So the best approach would be to go on our website www.gembah.com G-E-M-B-A-H.com and fill out a form and we'll be in touch with you as soon as you fill that out. Joe: Geographically where are you located? Zack: So we are headquartered in Austin, Texas; the barbecue capital of the world. Joe: And all you have to do today is put it on your dashboard because it's; I've talked to people in August here right so it'll grow right there. Yeah, I love Austin; lots of folks down there that we work with. Zack: Yup, and then our office in China is in the southern part in a place called Dongguan which is close to the Guangzhou area; it's the manufacturing capital for the south. Joe: So you get the grilling capital and barbecue capital and the manufacturing capital. I think the folks here in North Carolina may argue with you about the barbecue capital but I'm for me. Zack: Yeah we all love your sauce; I've come to learn that it's a saucy type of barbecue. I prefer the sauceless more of a dry rub which fits me well in Texas but I still like the Carolina barbecue. It's great. Joe: I won't say I disagree. Alright man, it's been great having you on the podcast. I'm looking forward to hearing some great successes from some of your clients who I know. I know a few that are working with you; people that have bought businesses from Quiet Light and sold to Quiet Light working with you now too. So it's been great having you on the podcast. I look forward to having the audience reach out to you and work with you and learn and get better pricing and better products out in the future. Thanks for your time today. Zack: Thank you, Joe. I'm really, really glad I could be here. I appreciate it. Links and Resources: Gembah Instagram Facebook