Podcast appearances and mentions of joe let

Joe usually gets into work over an hour before the show begins. He ran into a stranger outside of our building. But did he let the stranger in?

A special commentary from Robin Morgan on Joe Biden's election decision and Kamala Harris' history-making emergence.

In this week's episode of REWIND: The Podcast, we're diving into some huge news—President Joe Biden will NOT seek re-election! We chat about the potential takeover by Vice President Kamala Harris and debate if she's the best candidate, along with possible running mates. But the real fun begins when we hit REWIND and reminisce about our favorite Disney Channel Original Movies (DCOMs). Join us as we play "Watcha Watching?" and craft our dream DCOM line-ups. Nostalgia and laughter guaranteed!

https://pjmedia.com/jon-del-arroz/2024/06/06/did-joe-biden-poop-himself-at-the-d-day-event-n4929672 Follow me for more content on these platforms! Twitter- https://twitter.com/Insideforwalls

TRACKLIST : Bad Intentions - Kiss myself Felipe Cardona - Two Hendrix - Hot Melanie Ribbe & Jonatas C - Yeah Murphy's Law - Pub grub Piem, Mat.Joe - Let the beat Samtroy - I'm not gonna lie HÜGGØ - Follow me Knober - One more time Niteplan - Whp Ragie Ban - Warm it up Withoutwork - Emergency

In this episode, the CPG Guys spoke with Naga Chakravarthy, CDO of iOPEX and their partner Joe Zawadzki, general partner at AperiamVventures.This episode is sponsored by iOPEXFollow Naga on LinkedIn at: https://www.linkedin.com/in/acnaga/Follow iOPEX on LinkedIn at: https://www.linkedin.com/company/iopex-technologies/Follow iOPEX online at: https://www.iopex.com/Follow Joe Zawadzki at : https://www.linkedin.com/in/jzawadzki/CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comCPG Scoop Website: http://CPGscoop.comNextUp Website: http://NextUpisnow.org/cpgguysRetailWit Website: http://retailwit.comRhea Raj's Website: http://rhearaj.comKavita's podcast: https://open.spotify.com/show/1vM9SsycircZbDMqvREkOw?si=0f452047f6fd44c7&nd=1&dlsi=c59ab358fb034a2aHere's what we asked Naga and Joe : 1.Joe: Let me start with you as we have had a few rounds of discussions with iOPEX, Can you give a quick introduction about you, your mission and your point of view democratizing the ad-stacks as a vertical solution for wall gardens, 2. Naga: Where does your portfolio of things that you do at iOPEX fit into the partnership with Aperiam. 3.  Joe: From your point of view, how do you view the current growth of retail media, commerce intermediaries and specialized verticals adopting advertising as a revenue stream, and your recommendation on how they should build scale.4. Naga: Coming from a strong operations optimization background, how to do you see iOPEX augmenting to add value to retail media, commerce intermediaries and specialized verticals adopting advertising.5. Joe: With cookie crumbling, and specialize/strong 1st party data based walled garden emerging, is it not too much of brands and CPG to handle when it comes to advertising, your views how should CPG or Brand Streamline the media mix (Retail Media, Social Media, Traditional Publishers, CTV, Linear etc). Has the MMM flipped on its head?6. Naga: Your take on how you view the operational challenges and your solutions / approach or guidance ?7. Joe and Naga - each take turns and tell us what the future holds in this space of retail media and commerce. Do you see more automation, AI, ML and what excites you in this space?DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent.  CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

1. Usher - There Goes My Baby 2. Snoh Aalegra - Dying 4 Your Love 3. Leon Thomas - Crash & Burn 4. Victoria Monét - On My Mama 5. The Internet Ft. Kaytranada - Girl 6. Luidji - Veuve Cliquot 7. Rick Ross - Santorini Greece 8. Notorious B.I.G - Biggie 9. SWV - Someone 10. Miguel - Banana Clip 11. Joe - Let's Stay Home Tonight 12. Honey Bxby - Touchin' 13. J. Cole - Wet Dreamz 14. Nas/Anderson .Paak - All Bad 15. Snoh Aalegra - Whoa 16. Goapele - Different 17. Brent Faiyaz - Best Time 18. Jay-z - American Dreamin' 19. 112 - It's Over Now 20. Diddy Ft. Justin Bieber - Moments 21. Jamiroquai - Too Young To Die 22. Maxwell - Sumthin' Sumthin' 23. Q-tip - Breathe And Stop 24. Chris Brown Ft. Davido - Sensational

Chris is on Indictment watch and in rare form.

This week on R3: Rideshare Rodeo Roundtable: R3: RiDESHARE RODEO PODCAST Rideshare (& Delivery) Rodeo Roundtable [August 3rd, 2023] THE BEST WEEKLY GIG NEWS DISCUSSION  *THIS WEEK I HAVE ASSEMBLED A 6 GUEST ROUNDTABLE PANEL* .:: TONIGHT'S AMAZING GUEST PANEL LINEUP ::. Jason (Gig Economy Podcast): https://www.youtube.com/@gigeconomypodcast John (Dash Theory TV): https://www.youtube.com/@dashtheorytv Marco (Nova Dasher): https://www.youtube.com/@NovaHustles Brandon (Dashing Grandpa): https://www.youtube.com/@DashingGrandpa Xander (Just Xander Y'all): https://www.youtube.com/@justxanderyall Joe (Let's Play DoorDash): https://www.youtube.com/@letsplaydoordash ***** Support Rideshare Rodeo Patreon Page: https://patreon.com/ridesharerodeo

Joe challenges Keith on his uncharacteristic hard edge opinion on being "too nice about less than beautiful repairs"

1. Robert Glasper Ft Dwele - Worries2. Donnie - Do You Know?3. Bill Whithers - Lovely Day (Studio Rio Remix)4. Avery Sunshine - All In My Head5. Frank Ocean - Crack Rock6. 2 Player Co-Op - Lovecats7. Phonte & Eric Roberson - Thru The Night8. ImSoMaleek - Lisa9. Anderson. Paak - Chosen One10. Kindred The Family Soul - All My People (Remix)11. Incognito - Still A Friend Of Mine12. Chante Moore - Loves Taken Over (Funk Mix)13. Soul II Soul - I Care14. Lucy Pearl - Without You (Dwele Remix)15. The Roots - Next Movement16. Common - Funky For You17. A Tribe Called Quest - Mind Power18. Michael Jackson - ABC (Love Stream Mix)19. The Hipsters - Hippness20. Teddy Pendergrass - Believe In Love21. Stacey Barthe - You Wonder Why?22. Maxwell - Dancewitme23. Deborah Bond - Nothing Matters24. Javier - Beautiful 25. Glenn Lewis - Don't You Forget It26. Joe - Let's Stay Home Tonight27. Total - Sitting Home28. Faith Evans - Faithfully29. Mario - Let Me Love You30. Mystic - The Life31. Allen Anthony - Alright32. Jimmy Crozier - She's All I Got33. Zhane - Vibe34. The Revenge - Looking Up To You (Vibe Mix)35. Soul II Soul - African Dance36. Janet Jackson - That's The Way Love Goes (Smoove Remix)37. Michael Jackson - I Wanna Be Where You Are (Dallas Austin Remix)38. Miguel Migs - Breakin It Down39. John Legend - Ordinary People (DJ Henroc Remix)40. Raphael Saadiq - Never Felt This Way41. Dwele Ft Phyfe Dawg - Wanna Dance42. De La Soul Ft Zhane. - 4 More

This week we discuss Sean's experience at Disney On Ice and how it compares to Joe Satriani and Steve Vai (15:09). Todd's mixes up Little Mermaid with Aquaman, how Beauty and The Beast created a zeitgeist, Olaf is the Beatles to kids, comparing Let it Go to Journey's Don't Stop Believing, Idina Menzel's voice is as great Joe Satriani guitar skills, Kristen Bell is a dynamo, Gaston is a dangerous character, and did the pandemic help Disney.We discuss buildings being named after advertisers (53:14). When the Winnipeg Jets came back to Winnipeg as an NHL team, the building they played in was called the MTS Centre. Now, years later, it is called the Canada Life Centre. We discuss the confusion of buildings being renamed over and over and whether people actually use the building's new name. Advertising is stuck in everything, digitized on television by region, and paying bills. Should advertising be used when a customer has already paid full price for an event, a show, or a movie? Why are we bombarded by ads, and shouldn't we be excluded if we paid full price for an event, concert or movie? Is there a danger in all of these ads and should they be regulated?#podcast #disneyonice #disney #stevevai #joesatriani #idinamenzel #kristenbell #gaston #pandemic #nhl #winnipegjets #advertisingWebsite: www.seanmcginity.caMerch: Red Bubble: https://www.redbubble.com/people/seangeekpodcast/shopTee Public: https://www.teepublic.com/seangeekpodcast@seangeekpodcast on Twitter, Instagram and Facebook@fastfretfingers on Instagram@ToddGeeks Tech Talk on Facebook @captivatefmMentioned in this episode:Want Merch?You can get your own SeanGeek and FastFret Merch over at our storefront on Teepublic, over at https://www.teepublic.com/stores/seangeek-podcastNew Merch AdAn ad that incorporates Red Bubble and Tee Public

My commentary for November 5, 2022   Episode 11 of Season 14 Words mean what Liberals say they mean I am proud to be a member of the team and a contributor to The Liberty Loft My daily blog can be viewed by visiting The Liberty Loft at thelibertyloft.com

My commentary for October 28, 2022   Episode 3 of Season 14 Joe has never been shopping. He has no idea the damage he is doing I am proud to be a member of the team and a contributor to The Liberty Loft My daily blog can be viewed by visiting The Liberty Loft at thelibertyloft.com

Hour 1 * Guest: James Edwards – Race, Politics & Hypocrisy in 21st Century America – thepoliticalcesspool.org * Eric Trump: FBI Was Recorded! * CBS anchor Norah O'Donnell tries to refute Trump's claim that FBI seized his passports. Then Trump's team shows the proof. * DOJ Admits FBI Agents Seized Passports From Trump! – Not in the Inventory list left with Trump Attorney's. * Kevin McCarthy: “Preserve your documents and clear your calendar.” * DOJ Opposes Release Of Underlying Affidavit For FBI Mar-A-Lago Raid – Tyler Durden, ZeroHedge.com * Sen. Rand Paul rightly wants the Espionage Act to be repealed! * Liz Cheney Loses Her Primary, Trump-backed Harriet Hageman wins. * Jill Biden tested positive for COVID-19 even though she is double-vaccinated and twice boosted. * Biden signed the Inflation Reduction Act into law on Tuesday – The $740B bill includes almost $370B for green energy initiatives, a 15% tax on corporations with a reported annual income of over $1B, a price setting mechanism for medicare and almost $80B in funding for the IRS. * Joe: “Let's be clear, in this historic moment, Democrats sided with the American people and every single Republican in the Congress sided with the special interests in this vote, every single one,” * the Inflation Reduction Act may empower China's green energy manufacturing while doing little to curb carbon emissions. The $369B package will rapidly accelerate the development and usage of solar, wind and battery power. A significant portion of green energy manufacturing will take place in China. * China, which uses coal as a primary energy source , produces 80% of the world's solar panels and 77% of lithium-ion batteries. Coal, which accounted for 58% of China's energy production in 2019, emits about twice the amount of greenhouse gases as natural gas, an energy source that is commonly used in the US. * The bill is doing more to help China's economy than America's. * FDA Decides to Allow Over-the-Counter Sales of Hearing Aids. The agency's action opens the door to cheaper, more accessible devices without a prescription or medical exam. Hour 2 * Guest: Jerome R. Corsi – The Truth about Energy, Global Warming, and Climate Change: Exposing Climate Lies in an Age of Disinformation! – DrJeromeCorsi.com * Other Books: Black Gold Stranglehold, The Great Oil Conspiracy. * Each chapter summarizes the topics covered in the bolded list of items below the chapter number on the first page of each chapter. * We examine the scientific evidence of atmospheric CO2 concentrations over the history of geological time. * Fact: CO2-a Trace Element! * The first four chapters of the book deal with the politics of energy, global warming, and climate change, emphasizing that the environmental movement grew out of the Malthusian worry about global overpopulation at the end of WWII. * Chapters 5-8: These are the science chapters that drive the core of the book. * What is the Solyndra Syndrome? Why Wind and Solar Power require government subsidies? * What is the Russian scientific evidence that the Sun is the major driving factor of Earth's temperature changes? * How does the Earth's thermometer work? * The importance of ocean flow patterns on Earth's temperature. * Sun Heats Earth – the Weather Thermometer. * the Importance of Clouds. * Climategate! – True Believers Falsify Data. * The Chaos Theory of Climate. * July 2022 was the third hottest July on record in USA? ‘Claim has no basis in reality'. --- Support this podcast: https://anchor.fm/loving-liberty/support

Brian, Joe's boss tells us how Joe asked a customer if he could have his couch so his dog Odin could eat it. Joe's shenanigans

1. Robert Glasper Ft Dwele - Worries2. Donnie - Do You Know?3. Bill Whithers - Lovely Day (Studio Rio Remix)4. Avery Sunshine - All In My Head5. Frank Ocean - Crack Rock6. 2 Player Co-Op - Lovecats7. Phonte & Eric Roberson - Thru The Night8. ImSoMaleek - Lisa9. Anderson. Paak - Chosen One10. Kindred The Family Soul - All My People (Remix)11. Incognito - Still A Friend Of Mine12. Chante Moore - Loves Taken Over (Funk Mix)13. Soul II Soul - I Care14. Lucy Pearl - Without You (Dwele Remix)15. The Roots - Next Movement16. Common - Funky For You17. A Tribe Called Quest - Mind Power18. Michael Jackson - ABC (Love Stream Mix)19. The Hipsters - Hippness20. Teddy Pendergrass - Believe In Love21. Stacey Barthe - You Wonder Why?22. Maxwell - Dancewitme23. Deborah Bond - Nothing Matters24. Javier - Beautiful 25. Glenn Lewis - Don't You Forget It26. Joe - Let's Stay Home Tonight27. Total - Sitting Home28. Faith Evans - Faithfully29. Mario - Let Me Love You30. Mystic - The Life31. Allen Anthony - Alright32. Jimmy Crozier - She's All I Got33. Zhane - Vibe34. The Revenge - Looking Up To You (Vibe Mix)35. Soul II Soul - African Dance36. Janet Jackson - That's The Way Love Goes (Smoove Remix)37. Michael Jackson - I Wanna Be Where You Are (Dallas Austin Remix)38. Miguel Migs - Breakin It Down39. John Legend - Ordinary People (DJ Henroc Remix)40. Raphael Saadiq - Never Felt This Way41. Dwele Ft Phyfe Dawg - Wanna Dance42. De La Soul Ft Zhane. - 4 More

Stories in this episode: - Awkward Joe, by Liz (0:47). - Creep at the End of my Bed, by Tricia (14:36). - Man on the Staten Island Ferry, by rachelohclara (26:00). - College Stalker shows up to my Apartment, by Rachel Solomon (34:04). - Man in the Black Hoodie with a Silver Mustang, by Stoopa (49:59). Extended Patreon content: - Luke, by Fil. - Followed by a Beige Car, Bri. - The Man in Red, by Serenity. - Carson, by AngelBloom. All of the stories you've heard this week were narrated and produced with the permission of their respective authors. Let's Not Meet: A True Horror Podcast is not associated with Reddit or any other message boards online. To submit your story to the show, send it to letsnotmeetstories@gmail.com. All time stamps are approximate and may not be accurate over time due to changes in ad placement.   Get access to extended, ad-free episodes of Let's Not Meet: A True Horror Podcast with bonus stories every week at a higher bitrate along with a bunch of other great exclusive material and merch at patreon.com/letsnotmeetpodcast. This podcast would not be possible to continue at this rate without the help of the support of the legendary LNM Patrons. Come join the family! Right now, listeners can get ahead of Mother's Day gifting this year and take $20 off on Aura's limited-edition Matted frame by visiting auraframes.com/meet. Upstart is the fast and easy way to pay off your debt with a personal loan–all online. Find out how Upstart can lower your monthly payments today when you go to upstart.com/meet. Make the switch to PrettyLitter TODAY! Get 20% off your first order by visiting Prettylitter.com and use promo code MEET. Shudder has the largest, fastest growing human curated selection of thrilling and dangerous entertainment. To try Shudder free for 30 days, go to shudder.com and use promo code LNM. - Facebook - https://www.facebook.com/groups/433173970399259/  - Twitter - https://twitter.com/letsnotmeetcast  - Website - https://letsnotmeetpodcast.com  - Patreon - https://patreon.com/letsnotmeetpodcast  - Instagram - https://www.instagram.com/letsnotmeetcast/  - Twitch - https://twitch.tv/andrewtatelive  

1. Robert Glasper Ft Dwele - Worries2. Donnie - Do You Know?3. Bill Whithers - Lovely Day (Studio Rio Remix)4. Avery Sunshine - All In My Head5. Frank Ocean - Crack Rock6. 2 Player Co-Op - Lovecats7. Phonte & Eric Roberson - Thru The Night8. ImSoMaleek - Lisa9. Anderson. Paak - Chosen One10. Kindred The Family Soul - All My People (Remix)11. Incognito - Still A Friend Of Mine12. Chante Moore - Loves Taken Over (Funk Mix)13. Soul II Soul - I Care14. Lucy Pearl - Without You (Dwele Remix)15. The Roots - Next Movement16. Common - Funky For You17. A Tribe Called Quest - Mind Power18. Michael Jackson - ABC (Love Stream Mix)19. The Hipsters - Hippness20. Teddy Pendergrass - Believe In Love21. Stacey Barthe - You Wonder Why?22. Maxwell - Dancewitme23. Deborah Bond - Nothing Matters24. Javier - Beautiful 25. Glenn Lewis - Don't You Forget It26. Joe - Let's Stay Home Tonight27. Total - Sitting Home28. Faith Evans - Faithfully29. Mario - Let Me Love You30. Mystic - The Life31. Allen Anthony - Alright32. Jimmy Crozier - She's All I Got33. Zhane - Vibe34. The Revenge - Looking Up To You (Vibe Mix)35. Soul II Soul - African Dance36. Janet Jackson - That's The Way Love Goes (Smoove Remix)37. Michael Jackson - I Wanna Be Where You Are (Dallas Austin Remix)38. Miguel Migs - Breakin It Down39. John Legend - Ordinary People (DJ Henroc Remix)40. Raphael Saadiq - Never Felt This Way41. Dwele Ft Phyfe Dawg - Wanna Dance42. De La Soul Ft Zhane. - 4 More

Decluttering Tips For Hoarders with Tracy McCubbin was my guest recently on my podcast, "The Joe Costello Show". She is a decluttering expert and she shared how she got started, what her business does and some tidbits that can really help you get started. Tracy's company has so many service to help people declutter their home, office, home office, etc. She also has other services such as closet audits, garage organization, moving services, senior downsizing, estate decluttering. Please go to https://dclutterfly.com/ and check out how she might be able to help. Tracy has also written a book called "Making Space, Clutter Free: The Last Book on Decluttering You'll Ever Need" which you can buy at Amazon or support this cool book website called BookShop.org. Here's the link to the book: Making Space, Clutter Free: The Last Book on Decluttering You'll Ever Need  Also check out OneKidOneWorld which Tracy plays an important role in as the Co-Executive Director     Thanks for listening! Joe Tracy McCubbin CEO & Owner of dClutterfly Website: https://dClutterfly.com Instagram: https://www.instagram.com/dclutterfly Instagram: https://www.instagram.com/tracy_mccubbin Facebook: https://www.facebook.com/thisistracymccubbin Private FB Group: https://www.facebook.com/groups/2036212949941199 LinkedIn: https://www.linkedin.com/in/tracy-mccubbin-566829b2/ One Kid One World: https://www.onekidoneworld.org/ Email: info@dClutterfly.com Podcast Music By: Andy Galore, Album: "Out and About", Song: "Chicken & Scotch" 2014 Andy's Links: http://andygalore.com/ https://www.facebook.com/andygalorebass If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts/iTunes? It takes less than 60 seconds, and it really makes a difference in helping to convince hard-to-get guests. For show notes and past guests, please visit: https://joecostelloglobal.libsyn.com Subscribe, Rate & Review: I would love if you could subscribe to the podcast and leave an honest rating & review. This will encourage other people to listen and allow us to grow as a community. The bigger we get as a community, the bigger the impact we can have on the world. Sign up for Joe's email newsletter at: https://joecostelloglobal.com/#signup For transcripts of episodes, go to: https://joecostelloglobal.lybsyn.com Follow Joe: https://linktr.ee/joecostello Transcript Joe: Tracy, welcome. I'm glad to have you on the podcast. I've been waiting to have you because clutter is is just the worst thing in the world. So I'm excited to talk to you. So welcome to the show. Tracy: Thanks, Joe. I'm super excited to be here, and it's always interesting to meet people sort of who have different expertise and different focuses like everybody have in common everybody. Joe: Yup, Tracy: So Joe: Yup. Tracy: It it's just I love talking to different people about kind of how they can manage their clutter, get ahead of their clutter and live their best life. Joe: Well, I'm excited and I, I follow a pretty strict format in the sense that I really like to know the person and I think my audience likes to know the person. And I think that's how they connect with you. I just don't want the end of this podcast to come and say other this really great woman that was on who understands how to do clutter. I want to know how you got into this and more about you. So can you kind of give us the background leading up to when you started to clarify? Tracy: Yeah, it's a very interesting subject, I like to say that I'm one of those people who all I had a bunch of jobs that turned out to not be my passion, but everything I did along the way brought me here. So I was a personal assistant for a very long time to two different people. I was a bookkeeper for small businesses. I was an administrative assistant to lawyers. I had all these various I took care of my grandmother, helped her manage her finances. So I had all these various kind of office centric jobs. And then when I was working for one of the people I was a personal assistant for, he was a television director. So when he had downtime, friends of his or he for, say, the friends of his oh, my assistant, she can handle anything. So I started helping other people. Somebody's grandmother had passed away and they need to clean up the house. They had a big accounting mess and all of a sudden people started to tell other people and I would get phone calls. And at first I wasn't charging. And then I was charging a little bit. And a friend of mine said, I think you have a business. And I was like, no, I'm just helping people. This is. And he's like, no, that's what a business is. And so I I'm like, all right, let me just see. And I made a little website and I put the word out. And that's fourteen years later at eight employees later and thousands of jobs and everything I did in the past, from acting in commercials to doing bookkeeping to taking care of my grandmother, it all led me to creating this business. And then the big piece of the puzzle, which I didn't even realize when I first started the business and I had to have a client of mine point out I'm the child of a hoarder. Tracy: So my dad is an extreme hoarder. And I have lived my whole life watching him struggle with his relationship to his stuff. So very acutely aware of our relationship to stuff is emotional and but I'm not kidding. It was like ten years into my business when this client of mine, who is a psychiatrist was like, that's so interesting. Have you ever thought of the connection? I was like, what? No, what do you mean? And then you're like, oh. So watching what my father went through and still continues to go through gave me so much empathy to people's struggle and how for so many people there's all this shame around it. I'm messy and I'm disorganized. I'm a bad housekeeper. And my goal and what I realized through clients of my dad is that that's not the case, that there is this emotional attachment. And if you're not aware of that emotional attachment, you're going to keep repeating the same mistake. So it's getting to the root of why you're hanging on to all the stuff and changing your relationship so you can have the home you want to live. So I'm a I'm late to this business. I opened this business in my forties, so I'm also a really good poster child for like if you have something you want to do, don't get stuck in the age. Don't think like I and get this done. My success is all coming my fifty. So I'm um like if you have a passion follow. It doesn't matter where you are in your life. Joe: Yes, and that's what's great, because my audience, at least what I think is my audience is really entrepreneurs like that's most of what I like, because that's where I come from. My heart is in that. So I like that. You said all of what you just said. I encourage people out there that have an idea that having made the commitment to go forward with it. So that was awesome. And I read the part about I didn't know what family, what person it was in your family, but I read that you had a family member who was a hoarder. So I'm glad you brought that up. But I wanted to know, like, what your trajectory was when you started. Like, did you what Tracy: Oh, Joe: Did you want Tracy: This is Joe: To do? Like. Tracy: Oh, this is this is even better if you if this is your conversation, I call myself an accidental entrepreneur, right. That I, I just I had no idea what I was doing. I was like, oh, let me just start a business. That'll be fine. Oh, let me just charge X an hour. Like I just made up some number which was clearly too low. And then I think about a year into my business, I read a book called The MF. That Joe: Yeah, Tracy: Right. Am Joe: Oh, Tracy: I getting Joe: Yeah, Tracy: The name of that. Joe: Yeah, Tracy: Yeah. Joe: It's a great Tracy: And Joe: Book. Tracy: I and I did the math and I was like, wow, I'm working for four dollars an hour. When I when I realized how much time I was putting in and what I was charging and another like I like when I say I had no business, I'd always work for other people, I'd always put things together. But I didn't I didn't go in with this. I didn't have a business plan. And I learned so much along the way. And every misstep was a giant step forward. And the biggest change for me, too, was when somebody said to me, you know, you're not charging for your time, you're charging for your expertise. Joe: Mm hmm. Tracy: And that just switched anything because I had a lifetime of dealing with someone and their staffs. And that just turned the light bulb on like, oh, right. It doesn't matter that this business has only been open for a year. I have 40 some years of doing this. And when I thought that and then I started to read more and realize and I hired a business coach and I started to really shift things around, that's when the business took off. That's when I was like, oh, stepped into the role of being an entrepreneur. And then I started to hire employees. And then I became a boss. Right. Which is a whole other thing. Joe: Yes, Tracy: And how Joe: It Tracy: Do Joe: Is. Tracy: You take care? How do you take care of your employees and how do you serve your clients and how do you not work twenty four hours a day. And so I love being an entrepreneur, but it was it wasn't an easy journey. It's not like, oh, just open your own business. I would do it no other way. And Joe: Mm Tracy: I Joe: Hmm. Tracy: Had to stay really clear about because I fall a bit into the imposter syndrome, like who am I to open a business and who am I to do this? And if they want to know you've worked for work since I was 13. I've had job like I know how to do it. So I had to take all my past experiences and filter them in and realize that even though the path didn't look like a linear line, I didn't get an MBA, I didn't get venture capital. I didn't I have just as much experience, maybe more. So I always tell people, you know, in some ways you're not reinventing the wheel. A lot of people have done this. So gather information, listen to podcasts, read books. I'm a business coach if you need it. Like you can do it. If you have a great idea that know what it's done, you follow it through, follow it through. So Joe: So. Tracy: I feel I feel really I love it. I love running my own business. I love it. It's hard. Joe: Yes, Tracy: It's Joe: It is, Tracy: Hard, Joe: Yeah. Tracy: You know. And some days I really I, I, I just got a text from a client. We helped them with this fundraiser that they were doing and it was a very emotional cause. And my team went and we kind of helped them organize all their stuff for it. And it was just a very grateful text. And when I get those texts, it's like, oh yeah, this is why we do this. This Joe: Yeah. Tracy: Is why we do this. So, yeah, I have a very funny like I it was not a straight line, but all roads have led me here. Joe: So I'm going to just that's where you have to bear with me for a moment, because I want to know more about Tracy, so I want to Tracy: Ok. Joe: Know, like, where you and the kid like like what Tracy: Yeah, Joe: Did you do? Like Tracy: That's Joe: Like Tracy: The Joe: So Tracy: Idea. Joe: I want you to go back a little further. So, Tracy: Ok, Joe: Like, Tracy: Yes, Joe: Go back Tracy: Absolutely. Joe: As far as you want. But I just want to know I want I think it's important because where I am today, everything. And you are saying all the right things for all of the listeners that will listen to this is that everything that you've done in the past just adds to who you've become now? Right. And it'll continue that way. And so many people lose sight of that. And at one point I did I was like, oh, I wasted so much time. And then I look back and I go, wait, that helped. And that helped. And that helped. And I learned a lesson there. And so what did you like? What was what did you want to do? Tracy: Yeah, you know, it's funny, I I was a neat child, I wasn't crazy, crazy, crazy organized, but I had a pretty between my dad being a hoarder and my parents getting divorced. I had a pretty California in the 70s. Like I had a kind of chaotic childhood. There was everywhere. Parenting was being reinvented. School was being we lived in a van for a year, traveled through Joe: If. Tracy: Europe. So I definitely like to make order out of chaos. I definitely like to know, OK, this is my space and I can live in it this way. And I also grew up very close to both of my grandmothers and my grandfather, but they came from the Midwest and Fresno and we're farm farmers. They came from and one of my grandmothers was an immigrant from Scotland and they all lived through the Depression. So my generational experience, the sort of generational trauma of living through the Depression, living through World War Two, you saved every yogurt container. You saved Joe: Mm hmm. Tracy: Every rubberband, learning how my ground both my grandmothers were. You don't put it down, you put it away and you fix. And I learned how to sew and I learned how to change it. I can change the oil in my car and I can change a tire. And I had all these really practical things. And also for me, I think one of the big lessons that really served me in opening my own business when I started working, I started babysitting when I was 12, 13, and I started making my own money and I was like, oh, I can buy that blue, shiny satin hang tan jacket that I really want. No one can tell me, like I learned, especially as a young woman, that money equated freedom. Right. That this money that I made also could make mistakes with it, rack up some credit card debt, like I could do that. But if I work and money comes and I have power over this and my grandmother and I, we bought some stocks and she kind of helped me figure that out. And so it was a really that was one of those life lessons that they don't teach you in school, that this is making my own money. I want to take a trip, then I can do it. And that was and I'm a worker bee hardwired that way. I like to work. So I think it was I think a lot of my childhood was trying to make order out of chaos and having control and having power, you know, and I was very blessed. Like I got to I went to UC Santa Barbara. I went to a great college. I had a lot of opportunities. My family was very pro education. So I traveled the world. So again, it's all these things that at the time like, I don't know, I'm going to live in Italy for a year to study art. The smartest thing. Yeah, it turns out it was Joe: Oh, that's awesome. Tracy: You Joe: When Tracy: Know, Joe: Was Tracy: Turns Joe: That? Tracy: Out I did that my junior year of college, Joe: Wow, Tracy: So. Joe: That was that's awesome. And Tracy: Yeah. Joe: Was there Tracy: So. Joe: Were you was there something that you were wanting to become like? Did you aspire to be or Tracy: You know, Joe: Was? Tracy: Yeah, it was funny, I never I for a while, I thought I wanted to be an actress, and so I took acting classes and I did that. I had to moderate, moderate success, but I didn't like the business side of it. And then I was so for me, it was a lot of figuring out what I didn't want to do. Joe: Uh huh. Tracy: Like I was like, oh, you know, and because I'm a hard worker and I'm industrious, kind of whatever job I had before, like, we'll promote you to manager, we'll make it up. And it was a very much a series of like, oh, I don't want to do this. I don't want to spend the day doing this. And when this business started, it was the first thing that I was like, I want to do this every day, like the rhythm of it, the helping the clients, the feeling of satisfaction when it was done. It was the first I mean, I liked other things that I did, but Joe: Mm Tracy: It Joe: Hmm. Tracy: Wasn't I was like, oh, I want to do this all day, every day. Like, I you know, technically the joke is I would do it for free. Well, there was like a year I did do it for free. It's literally like that is a brutal I'll tell anybody, the entrepreneurs, people starting a business, track your hours, track what you're getting paid, do that math because it'll gut punch you and it'll make you rethink everything. Like Joe: Goup. Tracy: When you realize, oh, I'm working for four dollars an hour. No, no, no, no, no. That's an important lesson for everybody and it makes you really rethink things. So it really wasn't until this until this business started that I realized my purpose. Joe: Right, and if I remember reading correctly, it came out of you being this service assistant to this, right? And then. Tracy: Director Yahya. Joe: Yeah, and then everybody you were helping, everybody saw all the stuff you were doing and it just went from there and then you realized. Tracy: And I'd always been, you know, it always been of service and my grandmother was there, like my grandmother was the lady at the church who kind of did everybody's books and she was a secretary at the church. And we were forever if somebody was sick, I spent a lot of time with her, we would drive over to somebody's house and we'd take them to the post office. So for me, helping people in sort of an admin sense was just a being of service. That's just what we did. We were a nice person. You help your friends. So I never thought about monetizing it. I never thought that it was a service that people desperately needed desperately. I was like, Joe: Right. Tracy: Well, of course, you know how to move yourself. You just pack your boxes. Now, people don't know how to do that. So when I realized that there were so many people that either didn't have the time or the inclination and there was a way to offer the service, get paid, help them know that was the perfect marriage, that was like, oh, this is a something that's desperately needed. And I feel like for kind of where we are in the world, it's interesting. But I think as we get further away from making things ourselves, knowing how to sew, knowing how to cook, that there are more and more people that I mean, they can do things for themselves. They just it's I Joe: I know. Tracy: You know, it's just it's just really interesting. I'm a little worried and I have young nieces and nephews, and so I'm very worried about what they can do. And so I it's just it's interesting that this has become very desperately needed service. Joe: Yeah, OK, so the name of the business is dclutterfly, right, Tracy: Correct, yep, Joe: That Tracy: DClut Joe: It's Tracy: ter Joe: A Tracy: fly. Joe: Mouthful, the cutter Tracy: Oh, trust Joe: Fly. Tracy: Me. Oh, and trust me, here's another thing I'll say to aspiring entrepreneurs. When you name your business, say it out loud all day. So it would be easy to come off the time and then try and spell the website, because that's something else I didn't think about. So when I give people the email, they there's D.. C. There's no Joe: Yeah. Tracy: Easy people leave it up. So do a little bit of market research. Go. Joe: Yeah, Tracy: Can Joe: That Tracy: I, can Joe: It Tracy: I say this. Yeah. Joe: It's so funny, it's all those Tracy: Yeah. Joe: Little things you learn as you're doing it, you print your business cards and people, and especially you get older clients that want the help with some of these services that you have. And the prince too small and you're just like, oh, my God. Tracy: I went I went through that I rebranded the company about two, three years ago and the designers did a beautiful job and I was like, the font is too small and they're like white. And I'm like, oh, I'm like they're like we have like less tags, bigger font. Joe: Yes. Tracy: Like the bulk of my clients are over 50, like make it big. Joe: Right, right. That's awesome. Tracy: I, I just about a year ago I bought my first about a truck, a 17 foot truck because we're so busy and I got it wrapped and it's like my traveling billboard and I was like no bigger, bigger, Joe: Mm Tracy: Bigger Joe: Hmm. Tracy: Phone, no bigger. And the guy that the drug had the rapping place, like, are you sure? I'm like, bigger, bigger, Joe: That's Tracy: Bigger. Joe: Awesome. That's perfect. OK, so your your I know you have clients all over, but you're you're based out of California. Tracy: Yeah, and based in Los Angeles pre pandemic, we were I was in New York a lot traveling a lot post pandemic were starting to travel again. Joe: Mm hmm. Tracy: I'll go anywhere. But right now it's been the book is Los Angeles to New York. Joe: Ok, perfect. So I want to go through the services quick, because I want everyone Tracy: Yeah. Joe: To sort of understand. And so I want to start with the home, the home de cluttering and it also on on the website, his office as well. And that's that's an important piece for me. And I think the audience, because if there are entrepreneurs out there, like my desk was clean a couple of weeks ago and now I'm in the middle of doing a bunch of videos and I have research materials and now it's starting to become something that I can't look at. So. So Tracy: Yep. Joe: Let's start with that. The home deck fluttering, plus the office stuff. And and just a brief explanation of each so that at least we can get an idea Tracy: Yes, Joe: Of what that means. Tracy: That's great. Go home and office cluttering is if your space that you live in or work in is unmanageable. I always tell people the really good litmus test is if you can't tidy up a room and make it presentable where you have somebody else walk in in 20 minutes or less, you have too much stuff. So that services we come in, we help people sort through it. We help people figure out what they need to keep, what they need to let go of, and then creating systems for where it goes. So in an office, where do you keep your printer? Is it near the printer where you keep your paper? How much paper do you need to print out? Can we move you to digital? And if we move you to digital, how do you organize it? How do you find that is a really important thing in offices, in the whole home, but really in your offices, where do you put the things you need to keep so that you can access them when you need them, that you can go and buy? And don't tell me. I know there's people out there that are saying I know where everything is in my office. There's giant piles on their desk. I'm like, that doesn't count. You Joe: Right. Tracy: Can't point to a giant pile and say, oh, I know what's in there. First of all, you don't I'm talking about you won't be able to find it like, Joe: Right. Tracy: You know, creating filing systems or digital filing systems. And it's and again, the really underlying message is this isn't about creating a home that you can put on Instagram or Pinterest. You can if you want. It's about creating a space that works for you. And now if you are working from home pandemic, from home schooling, from home, all you got to make your space work. You just have to make your space work. They've done so many studies, they scientists about the effects of clutter and stress. It just this is all about that. It raises your cortisol so puts you in a fight or flight your brain. I'm sure you've probably talked about this on here, but decision fatigue, where you make so many decisions, your brain just shuts down. Joe: Mm hmm. Tracy: Will every piece of clutter in your house is a decision? Do I need it? Do I not need it? Where does it live? So the physical and mental effects of clutter are very real, very, very, very real. So my purpose isn't, again, to create I'm not saying be a minimalist. I'm not a minimalist. You know, it works for you. But is your home is your office working for you? Is it working for you? Chances are for a lot of people it's not. Joe: Right. Tracy: And that's OK. You may not we don't know what we don't know. Right. So if it's not working and if you have an issue with that or if if it's tough for you, you know, it it's like I always say, if you didn't know how to play the violin, you have beat yourself up like I wasn't born knowing how to play the violin. You might not have been born organized. You might have spatial issues. You might have added. There may be a bunch of things. So let's not beat yourself up for it. Let's educate and get it working for you. Joe: Yeah, you hit it on the head because cluttered just causes me angst, like I hate my garage, I hate walking in my garage, and so I understand it, Tracy: Can you even walk in your garage because only 20. Joe: But it's lucky I can. There's so many of our neighbors that have their cars in their driveway, in the hot sun here in Arizona because they have so much stuff in their garage. And that was like priority number one. My Tracy: Yeah. Joe: Car has to go in the garage. It's one hundred Tracy: Only, Joe: And thirteen outlets like. Tracy: Yeah, only twenty five percent of Americans can park their cars in their garage. Joe: Really? Tracy: Seventy five percent of Americans who have garages cannot park their cars Joe: That's Tracy: That. Joe: Amazing. Tracy: I know, I always say I always say we put our forty thousand fifty thousand dollar cars on the street where we fill our garage with trash. Joe: That's you know what, and you might I don't want to put you on the spot, but I can't imagine what the statistic is of people that have storage units and how many times they visit that unit a year. I just Tracy: It's Joe: I, I could Tracy: It's Joe: Never bring Tracy: A. Joe: Myself to have one. Tracy: This is where I get on my soapbox, this is the thing I get on my cell phone calls Joe: I Tracy: About Joe: Knew this was Tracy: And Joe: Going to kick Tracy: I Joe: Something Tracy: Yeah, Joe: Off here. Tracy: It's a billion dollar industry, a billion dollars. I have been in no exaggeration, hundreds of storage units, hundreds. I have had clients who because I make them do it, I've done the math of what they've spent on that storage unit. Twenty thousand thirty thousand a hundred thousand dollars. I have never once and I say it is no exaggeration, I have never once been in a storage unit or what's in there is worth more than what they paid to store it. It is a colossal waste of money. You will never go there if you have something in storage that you can't access. Why are you storing it? Joe: That's. Tracy: There is it is. I like till I'm blue in the face, I'm like, get rid of it, get rid of it, get rid. I have had clients crumble to their knees when they open it up and see what they've been saving. There's no there's like one or two slight somebody sometimes doing a remodel. There's a few Joe: Mm hmm. Tracy: Where I'm like, oh no, no, maybe. Joe: Yeah, Tracy: Let's Joe: It's. Tracy: See if we can find another way. It is, it is just take money and just burn it because Joe: Correct. Tracy: It is such a waste of money. Joe: Amen. I agree with Tracy: Yeah. Joe: You. I just it's so funny, and I just figured I'd throw that out because I, Tracy: Yeah, Joe: I knew that was going to trigger. Tracy: Yeah, I know, and it's people don't go there and they don't it's just really like if I can convince anything to anybody, just don't have it, don't Joe: Yeah, Tracy: Have it, don't Joe: Yeah. Tracy: Get it. Because once you get it, you're never going to empty. Joe: Ok, real quick on the on the topic of the home and office right now in your business, how much is home and how much is it? When I say office, I'm not talking about Home Office because I'm I would think because of covid home offices are on the rise because so many. Right. So Tracy: Yeah. Joe: But but do you actually go to commercial office spaces to help CEOs Tracy: I do, Joe: And. Tracy: Yeah, yeah, yeah, I mean that in covid has just worn Joe: Hmm. Tracy: Down, Joe: Yep. Tracy: We haven't done any, but we have definitely we definitely will go in like work with big offices, like how do people use their space? How do people do that? I'm going to be really interesting to see if that. Comes back after covid, I Joe: Mm Tracy: Think Joe: Hmm. Tracy: We're going to get a lot of those calls, the way the business sort of shakes out now, I mean, right now we've just been trying to get everybody off. Does that how that was that was like how do you work from home? How do you go from home? That's been a big one, but it's probably it's probably a third of the business is senior downsizing. A third of the businesses are moving services and a third of the business is declaring Joe: Mm hmm. Tracy: Home declaring and then probably 20 percent that is office. I'm excited. I also think that when we go back, how offices work are going to change because everybody's like open floor plan. And now it's like, well, maybe not so much. So I'll be curious to see how that goes. I've also interestingly, too, I've had a couple calls lately about helping already offices, office companies that are moving small, 10 people, companies that are moving and setting up the office spaces before people even get in there. So that's a that's a thing that's starting to happen. And I think it's really how to keep people safe and covid and that kind of stuff. So that's that's always interesting to me. Joe: Perfect. OK, so let's go down the list here, so the next one that I have is closet audit. And Tracy: That's a good one. Joe: I Tracy: Yep. Joe: Know. Tracy: So, yeah, I have a couple of the people who work for me are like they can make it look like the Carrie Bradshaw perfect closet. So we come in, we help you figure out what you wear, what you don't wear. Get rid of the stuff that you don't wear. We donate everything. And then it's organizing like the like color coordinated matching hangers. Like it's really. And the thing first of all, it looks beautiful, but also your clothes are an armor that you go out into the world with. And if you have if you have a business where you have to meet with clients or you have to go in and pitch your services to another company, if you start your day off digging through the laundry basket to put something on, you're starting at a deficit. You're already starting stressed. I wear the same thing to work every day. I have 10 shirts from the same company, ten different colors. I have four pairs of jeans. I have my nice Nike shoes that are comfortable, but they're fashionable. I don't want to think about it. Joe: Yeah. Tracy: I want to get dressed. I wear a nice belt, I look presentable, but I look like I can roll my sleeves up. I figured out what works and I don't think about it. Joe: Mm Tracy: I Joe: Hmm. Tracy: Just don't think about it. And I start my day ready to go. It's not my morning isn't about like, oh, what am I going to wear? What am I. So people have to understand, if your closet is disorganized, it's not serving you right. You're already starting the day. Right? Where are my keys? I packed my lunch and what happens and what people don't understand is, OK, so you're taking your clothes out a laundry basket, you can't find your keys. You're running late. Oh, you didn't make yourself breakfast. So you're going to go through the drive thru. So you're going to eat Egg McMuffin and coffee like you've already set your day up so that you're not at your peak. Joe: He. Tracy: Right. You know, if you knew if your clothes were organized, you could get dressed, then you could make yourself that delicious smoothie that's healthy. You could start your day relaxed. And that's my whole I get out into the world ready to go, not frazzled. And especially if you've got kids like Model Man, those parents with the Zoom schooling like Joe: Oh, Tracy: To Joe: I know, Tracy: Have that, you Joe: Yeah. Tracy: Know, to have that extra to anywhere we can grab time. That's what the goal is. So if your closet's organized, you've just gained yourself fifteen minutes, right? Oh, those are my jeans are those are my shirts are great. Off Joe: Yeah, Tracy: We go. Joe: Yeah. Tracy: So that's a really closet. We love deposits. We love it. We love it. We love it. And we do the really big fancy lady those. But we love closet. Joe: Let me before we get off the closet audit subject are what you do with closets, do you ever get in a situation where you go and and they not only want you to organize, but they want you to actually help design a more efficient closet, and then you Tracy: Yeah, Joe: Have to bring in Tracy: Yeah. Joe: Like a company that does all of the shelving and Tracy: Yep, Joe: Ok. Tracy: Yep, it's it's great, we've I've really started in probably about in the last three or four years of service, I'll consult on construction. So clients that I've worked with for a long time are building new homes or remodeling their homes. So I'll come in in the design phase and meet with the architect and the contractor and say, OK, look, this is how many pairs of shoes they have. This is how long this is. So I love doing Joe: Oh, Tracy: That. Joe: Cool. Tracy: It's I love it. It's a constant fight because architects do not believe people have as much stuff as they have Joe: Mm hmm. Tracy: Contractors don't listen to forever, like the person that's like there's no broom closet, you know, and they're like, oh, you know, Joe: Yep, yep. Tracy: There's no broom closet. They're like, what do you need? A broom closet for it? Like, we need a broom closet. Joe: Right, Tracy: We need a real good bit. Joe: Right. Tracy: So that's been really fun. I have been pitching it. I'm working on my second book, but I have been pitching for a little while. I want to do a book, so I'll probably be down the road a bit. But I want to do a book between myself, an architect, an interior designer and a cabinet worker Joe: Mm hmm. Tracy: About how to remodel or build houses in the most efficient way. So that's Joe: Oh, Tracy: Super exciting. Joe: Yeah, Tracy: Yeah, it's super exciting. Joe: All right, cool. We've already touched upon this a little bit, but garage organizations, brutal. Tracy: Our favorite is Joe: Yeah. Tracy: Brutal, it's brutal. We we do it, we got we have packages one, two, three days a team goes in there. I'm at the point now where I don't do any more garages. Joe: Mm Tracy: I Joe: Hmm. Tracy: Never need to be in a sweaty garage Joe: Yeah, Tracy: Again. Joe: Yeah. Tracy: But my team's really good at it. It's a big and post covid this this one's been really people lots of people have been called in. They're like, we have so much toilet paper, we have so much canned goods. And that was one in terms of this is actually a great entrepreneurial point. This was one of the services that I realized. So one of the things I'm constantly balancing is how do I work on my business and in my business? Joe: Mm hmm. Tracy: In my business is a cult of personality. People want me. People will wait for me, people will pay for me. But I can only work so many hours so I couldn't grow the business if I'm doing it. So I had to find some of the services closets. I hired two people who are amazing at it. Garages are another way. It was a service that I could offer where people got the Tracy McCubbin experience, but I don't have to do it. So it Joe: So. Tracy: Was a way to go vertical. And that was a big learning like, oh right. This is something I can hand off, you know, get my team up to speed on it. And it's a good moneymaker for us and Joe: Yeah. Tracy: It's a really good moneymaker. So it's if you are starting a business and if you especially are sort of a consulting service, what are the services that somebody else can do? But your clients still feel like they're getting you. Joe: Yeah, man, you hit it on the head, it's so hard, they want they want you, you are the brand and it's such a hard thing to break away from and it's such a hard thing to hand over to trust other people. Tracy: Oh, yeah, Joe: Yeah, I get it. Tracy: It's Joe: I get it Tracy: You know, everybody Joe: Now. Tracy: Knows if, Joe: Yeah. Tracy: You know, you know, it's Joe: Yeah. Tracy: Really been in there and especially we were like, oh, wait, you're like it's a six week wait. And now, like, I don't care. And Joe: Yeah, Tracy: I was like, OK. Joe: Yeah, I know it's explain the moving services. Tracy: Yeah, that's been a big that's been our biggest thing during covid because we were essential workers, that we were able to do it and so I started when I started. This is another great entrepreneurial lesson. When I started, I just oversaw the move. So I would just take over, become the client, but the movers. And then we started offering de cluttering before people moved. So all the stuff you didn't want to take with you, let's get rid of it, not pack it up. Then we would unpack and organize into the new houses. So it was like, OK, we'd oversee. We get everything to the new house, we'd unpack and organize. And then I was like, wait, why? If we're doing the de cluttering and we're putting things in piles, why don't we just start doing the packing also? So it was another service that I could add that I didn't have to do. So we now did clutter pack, oversee the move and unpack into the new house. And we deal with very complicated situations like going to two houses or we do a lot after people, but people have passed away people's parents. So the grown kids have full time jobs. They can't be here for two weeks. So we'll empty the whole house, get everything shipped across the country. And so it's been a great. So that was another way to realize to go vertical. Right. Joe: Skep. Tracy: Here's another service I can offer. It doesn't take my time. It dovetails perfectly, we're declaring. So we might as well pack anyway. Know I bought a 17 foot truck. I hired a couple of expert packers and it's been a great part of the business. So I always invite people from my own experience to like, what's the what's the thing that you're outsourcing that could you move it in the house and make it part of your vertical? Joe: Yeah, yeah, it's such a great service because there's a huge gap there, there are great moving companies and they will provide Tracy: Oh. Joe: The services to pack stuff up, but it's just merely taking what's in a cabinet and putting it in a box and taping it up. There's no rhyme or reason. So when you get to the new property, you're like, where is this and where is it back? And you're moving Tracy: Yeah. Joe: A box from that landed in a bedroom that should have been in the kitchen and all. Tracy: And Joe: It's. Tracy: Look, I work with I work with moving companies all the time, I you know, they're amazing at what they do. Those teams work so hard. I have great relationship, about three or four moving local while I have about six and Joe: Mm Tracy: Everything. Joe: Hmm. Tracy: They're fantastic. But the story I always tell when people are like, well, why should I hire you as the movers? Joe: Mm hmm. Tracy: We're a little more expensive them and not much. Ten dollars an hour. And I tell the story of a client of mine who was a musician when on tour movers packed all our stuff up, put it in storage. We unpacked for her. And it was it was I unpacked a box and there were literally like a year old half-Eaten Sarcone and a Starbucks coffee. Joe: Oh. Tracy: And she was like she was like, oh, that's where that where the movers just pack everything Joe: Like, Tracy: In sight. Right? That's what they do there Joe: Yeah, Tracy: Based on time, their speed, Joe: Yeah. Tracy: They're doing it. So for us, we go in, we did clutter, we pack in an organized manner so that everything goes in room. So in a way, I tell people it feels like a more expensive service, but we actually save you on Joe: Mm Tracy: The other Joe: Hmm. Tracy: End Joe: Yeah. Tracy: Because it's super organized. We love it. It's one of my favorite favorite and especially the sounds so strange to say, but helping people after a family member has passed away Joe: Yeah. Tracy: Is it is one of my favorite services. It's so hard. It's so emotional. It's heartbreaking when the liquidation company comes in as your child is not worth saving your coffee cups, are they? They are. It's heart breaking. So to be able to honor the legacy of a family, deal with the, you know, not not pretty part. It's just it's one of my favorite things that we can do for people, Joe: Yeah, that's Tracy: Really, Joe: Really cool. Tracy: Is. Joe: So we can talk about that next sense, you kind of moved into that and then we'll get to the last one. So let's talk about the state. Kicklighter because Tracy: Yeah. Joe: That to me is that along with the other one, which is the senior downsizing, to me, those are both very, very sensitive type situations. Like you said, there's emotions that are involved in and these two things. So how do you deal with that? Tracy: You know, for me, it's I view it as such an important service. I know how difficult it is. I've had to do it for both. My grandparents like to I just know that it really providing a service that not many people do. And we my company is very special. There are a lot of organizing companies out there, but there's not I have been in this business longer than anybody. I, I know what's valuable. I know what's not valuable. I have the sensitivity. Everyone who has worked for me. We're all a little we're all a little damaged. We all have a little trauma in our childhood. We all have something to draw on. We've all been caregivers to family members. So we have so much respect. I just feel so honored that a family would trust us for this. And we just did a family. There were four children. Three of the children were on board. The parents lived into their 90s and it was taught it was time Joe: No. Tracy: For them to go. And there were three of the children were on the same page and one was an outlier and that that one person was making it very difficult for everybody else. And so to be able to step in and a little bit be the bad guy like these, these books aren't worth anything. Yes, they are. It is. It was like, OK, well, let's get the appraiser in. And then the appraisers, they're not worth anything. Joe: Right, Tracy: So being Joe: Right. Tracy: Able to sort of draw from my Rolodex and and my experience, like I've donated I've donated thousands of sets of China. It's not worth anything. I'm Joe: Yeah. Tracy: Sorry. I'm so sorry. It doesn't mean that your holidays when you were growing up weren't important. It doesn't mean that you have the memories that you have. And if you love that China and it brings back those memories, keep it. But if you are keeping it because you think it's the family fortune, then we're going to have a different conversation. Joe: Yeah. Tracy: So I just feel so honored to be a part of it. I've met such interesting people and when this steps into the senior downsizing, when we move seniors from lifelong homes into smaller places, a lot of what we're facing when we declare in these phases is our own mortality, right? Oh, right. We're going to die someday. You know, did my life matter if I don't have the staff? Did I make an impact? So it's very I just feel very, very, very lucky that I get to be a part of this process with people. I hear amazing stories. I met amazing people. We always approach it with love and laughter and humor and respect. And it's just a nobody. Nobody does this. Nobody does this. Joe: Yeah, Tracy: I Joe: Yeah, Tracy: Know Joe: It's Tracy: I Joe: A Tracy: Get Joe: Great Tracy: Phone calls Joe: Service, Tracy: All the time. Joe: Yeah, Tracy: Yeah, Joe: It's Tracy: It's Joe: So Tracy: It's. Joe: It's tricky, it's emotional and elderly people become a little bit they don't trust people. They don't know you're in their house Tracy: They Joe: Or. Tracy: Shouldn't, Joe: No. No. Right. Tracy: They Joe: Yeah, Tracy: Shouldn't, Joe: Right. And so Tracy: They shouldn't. Joe: That's a tricky balance. Tracy: We are one of our favorite things. We just did it last week. We've said we're now we've been working for so long, we're now helping parents of clients. Right. So kind of my mom died. I went to Nashville to help. I went to New York and doing that. But what we've been doing, a lot of which I love, is moving someone into an assisted living or community. So we like it. Like we feel like we're on a TV show. We're like, OK, we've got 12 hours until we get the apartment all set up so that when they're making the move, the drive from the old and they get to the new, their artwork is hung up. Joe: Oh, Tracy: The TV's Joe: That's cool, Tracy: Working, their bed is made Joe: Yeah, yeah. Tracy: So that they walk into this new experience with familiarity. And we love it. We're like running around sweating like they would do it, do Joe: Yeah, Tracy: It. But Joe: Yeah. Tracy: Then they walk in and they see their stuff and it's home. They're not stepping into boxes everywhere. Joe: Yeah. Tracy: So this is this is it's my favorite part of what we I mean, I love everything that we do, but this one's really that's really important. Joe: That's very cool, just the way you describe. That was awesome. A couple of questions out of the way of the business. And then I want to get into the book and then I want to get into Tracy: If. Joe: The chair, the organization, and we're running out of time because this is I love this, but Tracy: It's great, Joe: It's Tracy: It's great. Joe: So if somebody wants to work with your company and in a sense you're based in California, let's just say somebody here in Arizona, I wanted to hire you to come in and clean out my crotch. How does somebody work with you that is in like how do you work in other states with people? Tracy: Yeah, we do it know we pay our rates, they just cover travel costs so we can make it sometimes. Sometimes if I'm in other cities, like in New York, I have two women who I can subcontract to sometimes all subcontract. I'll go myself and maybe bring one of my people and then subcontract to try and use the local companies that do that. I have I'm getting a pretty good network. I mean, I'm very I have very high standards, Joe: Mm hmm. Tracy: So I'm pretty I need somebody to be tried and true. But I can I can make it work. But yeah, it's just it's the same rates. It's not more it's just the travel cost. So Joe: Perfect. Tracy: A lot of times when people they're realizing like, oh, it's actually, you know, the other thing I've started to do for clients to if they if they I got a client who had to go to Florida and they just didn't have a sister, their mom passed away. They didn't have the means to pay my travel costs. So I actually helped interview local people for him. So I'll do that for my clients. Like, let me let me make the first phone calls. Let me have the conversation. And I just because I'm I'm very mama bear about my client if I want Joe: The. Tracy: To and I want to just go to anybody. Joe: Perfect. All right. And you scared me for a moment because you almost sound like you're bleeding into my my last thing about the business, which is the virtual dcluttering. So how do you handle that? Tracy: Yeah, Joe: Is that like Tracy: You Joe: A Tracy: Know, Joe: Face time walking around with an iPad? Tracy: Yeah, Joe: Show me this Tracy: Yeah, Joe: Room. Tracy: Yeah, yeah, we do. So the virtual declaring, it's been a bit of an experiment to make it work. And what I've found is that we it's it's we have to set very specific goals. So oftentimes we break it up into half an hour sessions. One session is about right. Here's what you're going to get accomplished. Here's less paperwork. You have these four boxes of paperwork. What are you going to do with them? I don't as much sit there and sort of go through things with them. It's more about helping them come up with a work plan, what the traps are going to fall into, then a period of time, and then we come back and go over it and they ask me specific questions about what they got stuck at. So it's Joe: Got. Tracy: Really almost the virtual it almost becomes a little bit more time management focused help you come up with a work plan. How can you get it accomplished? I also have I have a private Facebook group called Concreter Clever with Tracy McCubbin. It's a free Facebook. I go live pretty much every Wednesday and people can that's a really great it's a very supportive community. Everybody's read my book. We're all so sometimes people would join their and the group will help them. So that's that's great. They're like, OK, it's Joe: Yeah. Tracy: A lot of accountability this weekend I'm going to tackle. And that's what the virtual turned out to be. Two is a lot of accountability. Joe: That's great. OK, cool. OK. The book came out in 2019 called "Making Space, Clutter Free" and you can get it on. I know you can get it on Amazon. I think I saw two other Tracy: Indie Joe: There was an Tracy: Bound. Joe: Indie Tracy: I think Joe: Band Tracy: It's indie band. Joe: Of. Tracy: Yeah, I send people to either Amazon, there's a really great website called Bookshop Dawg Joe: Ok. Tracy: And it connects all the independent booksellers. So you it's a clearinghouse. And so if you don't want to give the man who just went into space more of your money, bookshop dog is a great way. It's available on Kindle. It's available ebook. It's available as an audio book. I narrated Joe: Oh, great. Tracy: A lot of. Yeah, it was great. A lot of libraries have it. They did a really big push. So your local library has it and it's great. It's great. It's doing really well. It got to be an Amazon bestseller and it's an evergreen book. It is not going out of style, Joe: That's Tracy: So. Joe: Awesome, yeah. The reviews Tracy: Yeah, Joe: Are great. Tracy: Yeah. Joe: Yeah. Tracy: So making space clutter free. The nice thing about it is we really delve into the emotional part so very deep about the emotional part. And then there's an actual work plan, how you tackle the house room by room. So people are really it's just I'm very, very happy with that. And I'm in the process of writing the second book called Make Space for Happiness. And it's a it's about why we shop, why we overshot the holes in our lives that we're trying to fill by shopping. Joe: Mm Tracy: So Joe: Hmm, Tracy: It's a little Joe: That's called. Tracy: I love it. I love it. But it's going to be a little controversial. Joe: That's Tracy: I Joe: All right. Tracy: Feel like I feel like I feel like that man who just went into space is not going to like what I have to say. But, you know, Joe: Well, I like to think about Tracy: You. Joe: The closet that I saw one thing and one thing out, right? Tracy: Yeah, Joe: That's awesome. Tracy: It's very practical, it's very you know, there's a lot of oversimplified I think that part of the feedback I always get and I know from growing up with the parent that I did it. And also some people understand a lot of times reporting is generational. So Joe: He. Tracy: I my I had two other a great uncle. It's a genetic thing. It's a it's an anxiety disorder. I think it's a bit of an addiction. I think that people who hoard get a big dopamine hit when they find something. So there's just a lot of empathy. I'm not judging. I'm not shaming. I under I understand how hard it is. And Joe: Yet. Tracy: So people really respond to that. Joe: Yeah, OK, cool. One last question, I thought it was really cool you had the Clutter Block Quiz on your website and you talk about blocks, right? Clutter blocks. Tracy: Yep, Joe: Can you real Tracy: Yep, Joe: Quickly, can you just. Tracy: Sure, and this is the crux of the book. So basically a clutter block is an emotional story that we tell ourselves about why we can't let go of what we don't want or need. So it's so there are seven of them. And I witnessed this from working with clients for so long. I was like, this is that story again. This person is that same story. This is that. So it ranges everything from my stuff keeps me stuck in the past. Sentimental things that you can't let go of, the stuff I'm avoiding, which is your paperwork, which is me. That's my clutter block. I'm not worth my good stuff. So not using your nice things, saving Joe: Mm. Tracy: My fantasy stuff for my fantasy life. Oh, I'm going to become a rock climber. I'm going to knit, I'm going to buy all that stuff for this stuck with other people's stuff. And when in the book and in a Facebook group, I talk about it when you identify you're like, oh, this is a thing. The perfect example. Last Clutter Block No.7, the stuff I keep paying for, this is storage unit. You bought this stuff and now you're paying to store it. And when you see it that way, like, oh, I'm paying to store stuff I never use. Oh, it's like it's it's illuminated, you know, Joe: Yeah. Tracy: You're like, oh, this is why it's not I'm not a bad person. I'm not a bad person. This is just, you know, we're humans. We're meaning making machines. Right. We just rains on your wedding day that all that stuff. So we make all this meaning out of the stuff that's meaningless and it gets a hold on us. So the clutter blocks are really effective for people really, really affected, like, oh, this is real. This is you know, it's not just me. It's Joe: Yeah. Tracy: Not just me. Joe: Yeah. All right, awesome. Before we move off of your business to the organization you're part of, because I think it's really important to talk about real quick. You've made incredible headway in the press, like being on the shows that you're on. And for the entrepreneurs that are listening to this, you could have just been another de cluttering company in California, right? You've said it yourself, Tracy: Amy. Joe: But you obviously you have a unique approach with all the different services you're passionate about. It's very clear by talking with you and everyone will pick up on that. When they listen to this and when they watch the YouTube video, they're going to tell that, yeah, this is this woman is really has the integrity and really loves what she does and it speaks to her. How did you get the the press and all of the stuff that has catapulted you to be the expert in this field? I mean, it's it's amazing, Tracy: Yeah, Joe: The Tracy: Yeah, Joe: Shows Tracy: Yeah, Joe: You've been on and the podcast Tracy: It's Joe: And. Tracy: Yeah, it's great. So I think the thing the first thing that I got really clear about was a couple of things. One, people need content, TV shows need content. Morning news means content, podcasts meet. Everybody needs content. So even if you have a product or a service, you know, there's a mission statement behind it. There's a reason that you're doing it. So what's the what's the story that you can tell about why your service is going to help? Or how can you tell your mission statement and not even mention your product? If you can talk about the service or what you're offering, you know, how can you talk about it without even mentioning it, then that's the content and people need it. And I'll tell you, you say yes to everything. I have been I mean, my favorite story is like morning news show in Temecula, California, like sandwiched in between the October Fest dancers and the like kid who won the spelling bee, like I said, yes to everything. And I worked on my media training. I worked on the messaging. I really understood that you have to be able to communicate it. And so I just started saying yes. And then it I got a reputation for being good and delivering and I did. I have worked with when the book came out, I did work with a publicist. I found the best person who specializes in non-fiction authors. That's the other thing about PR. If you're going to pay for PR and you sometimes you have to and you're the two things you're paying for someone's Rolodex. So who can they call? Joe: Mm hmm. Tracy: Who do they have connections to? And also you need to find the person who understands what you do. Right? So let's say you have a company where you've invented a new kind of pool cover that will save children's lives, superimportant, Joe: Mm Tracy: Needed. Joe: Hmm. Tracy: Don't hire a publicist who works with beauty products. Joe: All right. Tracy: Right. Like really honed down on what you're offering and can that person help it? And sometimes you need to sometimes you need to pay a marketing person. Sometimes you need to pay a social media manager. We can't do it all. So it's really understanding, understanding how valuable those marketing and publicity dollars are. Right. Because they can get expensive Joe: Oh, Tracy: Fast. Joe: Yeah. Mm hmm. Tracy: You can turn around. And I mean, you people are out there and starting to look at that, you know, problems and say, oh, yeah, we have a ten thousand dollar per month retainer. You're like, oh, so what are their goals? What are their goals for you? How can you help? And I always say this. You can't for those kinds of positions. It's like if you have an agent, right? I have a literary agent. Help me with my book. She takes 10 percent of my money. She does ten percent of the work. Joe: Mm Tracy: I Joe: Hmm. Tracy: Still got to do the 90 percent. So you can't dump and run against. Oh, I have a publicist. I don't have to do it. Now you are working in conjunction with them. It's your product. No one's going to care more about your business than you are. So show up. Say yes to everything. You know, like be realistic. It's like I want to be on Good Morning America. OK, well, you start following the October 1st dancers. You just say yes, you say Joe: Yeah. Tracy: Because first of all, it gives you practice, Joe: At. Tracy: It gives you practice and you hone your message. And and this is where the Internet is fantastic. Reach out to podcasts, you know, get really clear about the content you have to offer. Just cold call people, cold email people. Here's what I want to say. Like people that you listen to where the message across, it's the biggest it's the least fun. The marketing and publicity is the least one part about running a business, I think. But the most important. Joe: Yeah, well, you've done great, it's amazing Tracy: No, Joe: And Tracy: Thank you. Joe: Yeah, it's absolutely awesome. Did I miss anything about the business that you would like to talk about before we move on to the organization? Tracy: The only thing I would say is that if you're out there and if you're struggling with your relationship to your staff, don't be afraid to find help locally. Joe: Love it. Tracy: There's lots of people who are opening this business. Reach out to me. I can give you some questions to ask. So don't be afraid to ask for help. Joe: Perfect. OK, one kid, one world. Tracy: Yeah. Joe: It's super cool. I went and I looked at the website, I watched the videos and can you explain what it does? You know, what what the the mission of it is? And then Tracy: Yeah, Joe: I Tracy: Yeah, Joe: Don't want to forget Tracy: So. Joe: After you do that. I want to understand when a volunteer goes, are they just volunteering their time and you get them there and you get them back or so let's start with Tracy: Sure, Joe: The organization Tracy: Yeah, yeah, Joe: First. Tracy: Yeah, so basically, quick story, my childhood friend of mine, our dads, went to law school together. He went to Darfor and he was in the volunteering in the refugee camps and he realized that the bulk of the people in the refugee camps were women and children and that they were setting up schools and setting up little shops, like trying to get normalise as much as possible and realizing, as we all know, that education is the key. So we ate on that trip. He met a Kenyan doctor, a nurse. They told him about this girl's school in Kenya that needed a science lab. The girls couldn't take their exams because they didn't have a science lab. So he said to me, it's twenty five thousand dollars. Want to help me raise that? Let's throw a party. You know, our our peers were all starting to make money and their careers were taking off. So we threw the party, raise the money. We're like, let's just go and see. Let's just go and see what this is. And we went and it was life changing. Joe: Mm Tracy: Here Joe: Hmm. Tracy: Were these girls. And in Kenya, most of them are orphans because HIV AIDS Joe: Mm hmm. Tracy: And the desire for education. And so there's a lot of organizations that are curriculum based and this and that. And what we were like were like they don't have desks to sit in. There are no there's no room. There's not. So we started focusing on capital improvements. We built buildings, we built dorms, we put desks, we put bookshelves, we pay teachers salaries. We put nurses in the school. We just do the things that they need to stay open. We never build a school from scratch ever. We know nothing about what the community needs. We get in partnership with a community where a school has already been established. We do not affect curriculum, not for us to say Joe: Mm hmm. Tracy: We try and work in schools that have at least a 50 percent girl population because girls education is much underfunded. A big part of what we do is we supplied feminine hygiene products to our girls school because that keeps girls out of school. So we're we work mostly in Kenya and then we have branched out to Central America of Salvador, Nicaragua, Guatemala. And, you know, it's an amazing it's amazing where we started the same year I started my business. So I did both of those. I think we're up to like twenty six schools we rebuilt. And part of our fundraising model is we do volunteer trips. So we go, for instance, to Central America. We fly for a long weekend. We rebuild a suite. We don't we do the big capital improvements before we get there. And then when we're there, we demolish bathrooms and paint murals and get very, very involved. And for us, what we found is that there's sort of two types of donors. There is the vicarious donors who your friend goes and see the work that the friends do and donate that way. And then there are the people who want to see where the money goes, really make a difference. So when you go on a trip with us, you you commit to raising a certain amount of money when you come back. And we always had our goals. We never operated a deficit. We don't ever take on projects that we can't finish. We're very lucky. Both Josh and I have other businesses that we work for free. We don't Joe: Mm Tracy: Take a Joe: Hmm. Tracy: Salary. So we're like we're at like ninety percent of every dollar we raise goes back. And not that, not that. I don't think that nonprofit workers should not be paid. They absolutely should be. But we choose for us. We choose not to. And it's been it's been great. It's been one of where a couple of years ago, our first round of girls started to go to college in nursing school and technical school. And it's it's really amazing. It's a really, really, really amazing covid has been really hard. We haven't been able to go. I think next spring will be our first trip if everything goes OK. Joe: Mm hmm. Tracy: But it's been a really amazing it's been an amazing thing to be a part of. It's been an amazing thing to be a part of. Joe: Yeah, it was really cool, I watched the video and I saw where there was a person taking Polaroids and then everyone and then the Polaroid was there was a square where the Polaroid would go on the piece of paper and each student had to say, I'm going to be a doctor Tracy: Yeah. Joe: There or I'm going to be a nurse, or it was a radical. Tracy: Well, one of the funny things I get I invented invented this exercise, I was realizing, talking to the girls in Kenya, that because they didn't have parents, so many of them, they didn't they never they didn't know how to make a business phone call. They didn't know how to apply for a job because it's like the teachers are teaching them. But there's not that. So I started to do this exercise where they would be the shop owner and I'd be like another volunteer. And I like I'd be the bad like I wouldn't say, you know, I'd say my name really quiet. I wouldn't shake a hand. And you just did these roleplaying exercises of how to apply for a job. When you realize, like, you have to learn that stuff, you don't know you don't know how to call someone and say, hey, here's my name or walk into a shop or say like, I'd like a job and walk in with confidence. And so now it's like day can't wait. Every time we go, we all line Joe: And Tracy: Up Joe: That's Tracy: And they Joe: Called. Tracy: All get to pretend. And, you know, it's such a it's such an amazing just right to have the self-confidence to get go in there and do that. And so it's very practical and we love it. We love Joe: That's Tracy: It. Joe: Awesome, Tracy: We love it. We can't wait to get back. So Joe: I'm Tracy: If anybody Joe: Sure. Tracy: Out there is listening and want to come on a trip with us, one kid, one world dog, tell me you heard me on here and would love to get. Joe: Awesome. OK, I've taken your time. I've gone over, I apologized, Tracy: It's Joe: But Tracy: All right, Joe. We're Joe: This Tracy: Having Joe: Is Tracy: A great conversation. Joe: This was awesome. So let's give everyone the and I'll put it in the show notes, but the website for your business did clarify. Tracy: Yep, yep, so the website is dClutterfly.com, so a d c l u t t e r f l y dot com. See, this is why you say it Joe: Yeah. Tracy: Out before you name your business. The clutter block places on there. You can sign up for my newsletter. It's a great place to find me. I'm very active on Instagram. So Tracy_McCubbin and then if you are looking for some extra love and support, the private Facebook group, which is called "Conquer Yo

On this episode, I have the privilege to have a conversation with John Lee Dumas, the founder and podcast host of Entrepreneurs On Fire. We talked a little about his journey in creating one of the top entrepreneurial podcasts in the world and then we dove head first into his latest book "The Common Path To Uncommon Success" due on on March 23rd, 2021.   It was great to learn from JLD and what he teaches with his Podcasters' Paradise community as well. He has a wealth of knowledge in the all-audio format of podcasting and it's nice to hear how it all began and what's in store for the future.   Enjoy this conversation with John Lee Dumas. Joe John Lee Dumas: John Lee Dumas Founder and Host of the award-winning podcast, Entrepreneurs on Fire Website: https://www.eofire.com/ **New Book** - "The Common Path To Uncommon Success" swiy.io/eof (Free courses for Entrepreneurs) swiy.io/freepodcastcourse (Free Podcast Course) swiy.io/eofsubscribe (Subscribe to Entrepreneurs on ) Instagram: https://www.instagram.com/johnleedumas/ Facebook: https://www.facebook.com/johnleedumas1 LinkedIn: https://www.linkedin.com/in/eofire/ Twitter: https://twitter.com/johnleedumas Email: Team@EOFire.com Podcast Music By: Andy Galore, Album: "Out and About", Song: "Chicken & Scotch" 2014 Andy's Links: http://andygalore.com/ https://www.facebook.com/andygalorebass If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts/iTunes? It takes less than 60 seconds, and it really makes a difference in helping to convince hard-to-get guests. For show notes and past guests, please visit: https://joecostelloglobal.libsyn.com Subscribe, Rate & Review: I would love if you could subscribe to the podcast and leave an honest rating & review. This will encourage other people to listen and allow us to grow as a community. The bigger we get as a community, the bigger the impact we can have on the world. Sign up for Joe's email newsletter at: https://joecostelloglobal.com/#signup For transcripts of episodes, go to: https://joecostelloglobal.lybsyn.com Follow Joe: https://linktr.ee/joecostello Transcript Joe: Ok, I want to welcome my guest today, Mr. John Lee Domus, I have been so excited to have this interview with him and as you will find out, he is the king of podcasting and many other businesses. And I'm almost a year away from my anniversary starting this podcast. My first episode was April 2nd. So nothing could be more fitting than to have this amazing person on the podcast. John, welcome man. JLD: Joe, thank you for the kind of words, brother. It is much appreciated. I'm excited to be here and congrats on a year. Joe: Thank you. I had a little a little lull, we went on a twenty eight day trip and so I couldn't record during that period of time, but JLD: Now, say, Joe: I'm back JLD: If you my if you are my mentee, we would have had you all booked our brother, Joe: The. JLD: You would have done all your episodes done beforehand, they would have been scheduled to go out on cue. You never would have missed a release date. Joe: The other day, I was listening how you say you actually do all of yours in one day, right? So you're done for the week, JLD: One day, Joe: One JLD: One Joe: Day. JLD: Day, batch go all in, crush it and you know, we go on seventy five to 90 day world trips every single year. So on those, you know I'll do like a month of just batch recording so that when I'm gone it's all scheduled. Joe: We're really going to talk about the release of the book, because I'm super excited for my copy, because I preordered I listen to your interview with Hal Elrod. And so I was in the gym. I had my Apple Watch on. I was listening to the podcast and I said, oh, man, he's got a book, OK? JLD: Yeah. Joe: So I rushed home preordered, looking forward to all the other stuff and the bonuses. But if you don't mind, can I ask you some questions first and then we can the rest of the time we can talk about what the book's about and all of that other stuff. JLD: Absolutely, man value first. Joe: Beautiful. OK, so first of all, I wanted to thank you for your service. I know you are a tank commander, 13 months as a tank commander and eight years in the army. JLD: Yeah, eight years in the Army, you know, a few years as a tank commander, but specifically during my 13 month tour of duty in Iraq, I was a tank commander in charge of four tank 16 men. So that was some pretty intense time, I can tell you. Joe: Yeah, it sounds crazy, so thank you for that. It was really unique to listen to the story of how you became who you are today, and it was the whole driving in the car you ran out of podcast. It was it's just an epic story. And and the part about it for me is how did you choose when when we talk about creating a podcast and being very focused on what you or your avatar is and what your audience is. How did you end up choosing giving to the the world of entrepreneurs when in fact, at that time you were you were actually working for the math? Right. JLD: So for me, it was all about, listen, I know from reading the business books, that's on the average of the five people I spend the most time with. And I looked around at that time in my life and I said, my five socks, like they're not evil people, but they're Don Doolittle's there, Debbie Downers. They're just not trying to motivate and inspire anybody. They're just kind of on this kind of miserable trajectory life. And I said, that's my average. That's who I am, too, was on the average of these people. So how do I fix that? And that's when I discovered podcasting and listening to podcasts and surrounding myself with the right people. Even if I was just a listener, just like you at the gym listening to those earbuds, Hal and myself, we were part of your five that day, brother. Did you spend some quality time with us and your average went up as a result? Because obviously he was a fantastic individual and I try pretty hard, too. And that was happening to me as a listener of podcasts. And I said, well, how can I take you to the next level and be the host that's asking those questions like that could be cool. And I would maybe even be getting closer to these people that I admire so much by by having one on one conversations with them. And it was a fantastic journey. I was such a bad podcast. And when I started, I'm sure you can go back to episode one of yourself and be like, oh, I've I've definitely improved since then because that's what we do. Shockingly, we get a little bit better when we actually start doing the thing over and over again. Know not all of us take twenty eight days off to going on vacation, but even when you do, you consider a little bit better stuff. And that was my journey man. Now is we're talking three thousand episodes, over one hundred million listeners, over one point four million monthly listeners of the podcast and just getting started. Joe: It's incredible, and so when you first started, how did you record your interviews, because now we've obviously gotten to the world of Zoom and some people are using the video portion like I am, to also put some YouTube channel for there are some people that just won't listen to podcast. Right. So there's both audience. But what did you how did you do it when you first started? I'm just wondering what went through the process of thinking about all of this. JLD: So I recorded Episode one the exact same way I recorded Episode Three Thousand and one, you give me your Skype I.D. We jump on Skype audio only and we record the interview. That's how I've done every single episode, audio only Skype to Skype making it happen. So, listen, we're all creatures of habits. Skype works for me. I've always used that. Joe: All right, well, cool. You're not interested in doing video and then repurposing it for you to can be just strictly podcast. JLD: Focused, maybe follow Joe: Yeah, JLD: One course until success. I know what I do best Joe: Yeah. JLD: In that audio only interviews and that's how that's how I roll. Joe: Let's take me, for example, I love what you do and I, I am struggling with when I started this podcast, I didn't know what it was going to be. And I own the entertainment booking agency. I went to music school. That's my was my life. And I didn't want that to be what my podcast was about because I've been an entrepreneur since the early well, I would say the early 90s. I like being around these type of people, you being Groseclose, Tony Robbins. All right. So my my focus is definitely going in the direction of being an entrepreneur and having those people. Is it too crowded of a podcast market to be another person interviewing entrepreneurs? JLD: One hundred percent, yes, it Joe: Ok. JLD: Truly is one hundred percent. Listen, I run Podcasters Paradise, I interview the world's most successful entrepreneurs for my podcast, Entrepreneurs on Fire. But my course, my community podcast is Paradise is all about people that join every single day. They're joining from somewhere around the world with a goal of launching their podcast, to create their podcast, to launch our podcast, to grow and to monetize. And the very first thing I tell every single one of them is, why would you want to launch a week pale imitation of somebody else's podcast that's already out there in the world's when you could instead look in the mirror and say, I've lived a life, what unique skill sets do I have? What real value can I provide to the world? And then when you can answer this question, Joe, this is your podcast, which is what is the one solution that I can provide to my audience? That is the number one solution in the world. If you could answer that question about something that you do or something that you're passionate about or something that fires you up and you can create the number one solution to a real problem in this world. That podcast will win when the one thousand and thirty fourth podcasts is launched that tries to copy entrepreneurs on fire or School of greatness or achieve your goal as podcasts. That podcast will loose because you're bringing nothing new to the world. Joe: Mm hmm. JLD: You're bringing no new value to the world. And frankly, your shows and I'm not talking specifically to you, Joe, I'm talking to the listeners who are looking to create their thing. That show is not going to be as good as the other ones I mentioned. So why would people listen to that show when they only have so much time in this world? So how can you be that individual that looks in the mirror and says, I can solve one problem better than anybody else? This is what I'm going all in on, because that's what the world wants. The world wants the best solution to a real problem, not the second best, not the tenth best, the best solution to a real problem. Those people win at a very high level. It's how it's step one of this book, by the way, which I know we're gonna get into more details later. But step one, I get you there. I tell you and I teach you and I show you how to get to your big idea, not somebody else's big idea, your big idea, the idea that's deep within you that you probably never even thought about or uncovered. But it's there. Let me help you get it there, because back in twenty twelve, Joe, my big idea was a podcast that would have failed. So I went down a niche into a business podcast that would have failed to. JLD: There's hundreds of those. I went down a third niche to a business podcast interviewing entrepreneurs. There were seven currently that we're doing that. Did I want to be the eighth best podcast interviewing entrepreneurs? Of course not. That would have failed even back in 2012 when there was just a handful of them. So I said, what can I be the best solution to a real problem? Well, what's the biggest problem that I find with these seven podcasts that are interviewing entrepreneurs? They all come out once a week. That's not enough content for me. I'm at the gym like Joe every single day. I am driving to work. I'm walking my dog. I need a fresh episode waiting for me every single day that doesn't exist in the business podcast world interviewing entrepreneurs. I'm going to become the first daily podcast interviewing entrepreneurs. So guess what, Joe? The day that I launch Entrepreneurs on Fire, it was the best daily podcast interviewing entrepreneurs. It was the worst daily podcast interviewing entrepreneurs. It was the only daily podcast interviewing entrepreneurs. But guess what? It was the best solution to a real problem. Those people like me, by the way, that needed more content, that needed a daily dose of inspiration. That's why I was on fire one. Joe: And it's funny because you chose the format of a half hour length and I would assume is because you were doing it every day, so it would be really hard to go into post-production and do all of that audio editing and everything else with it and have it be longer than a half hour. But then JLD: We Joe: You JLD: Are Joe: Stuck JLD: True, Joe: With JLD: And Joe: It. JLD: You actually kind of stumbled onto another truth is video is a whole nother layer. I mean, that's larger files, editing even harder. You've actually got to, like, sit here and, like, nod and smile when people are talking to you, which kind of seems funny. But, bro, it is massive bandwidth compared to like this video not being on right now and me being able to kind of like, listen to you. I'm still listening. Of course I'm interviewing you. But just like sip my coffee, kind of close my eyes, maybe rub my eyeballs a little bit, do some stretching back here, not have to try to make eye contact with you. And just nodding like this like you're having to do when I talk, like, that's all great videos. Got all of its pros, but doing a seven day week show of that, forget about it. That's Joe: Right, JLD: Why I do the audio. Joe: But you stuck with a half an hour since you started. Is it just who you are or is it the way you're wired that it did it come from your military training? You just have stuff. You picked a plan, you stuck with it. You stayed as a half an hour podcast this entire time. You never veered off and said, OK, now I'll do a one hour here and there. Every single one of yours is right on the money. It's like you cut it right off at 30 JLD: That's Joe: Minutes. JLD: Not true. If you go to my podcast feed right now, you will see that's, you know, some podcasts are 17 minutes, some are twenty three. You know, let's actually go live time right now. I'm going to go ahead and click on my podcast right now. Thirty three. Twenty five. Twenty seven. Twenty five. Twenty nine. Twenty eight. Twenty two. Thirty thirty seven. Forty twenty eight. Twenty three. Those are my last like fifteen episodes like I just read them off right there. That was right from my podcast feed. So for me I definitely use thirty minutes as a goal. You know, that's kind of what I kind of tell people, be honest about. Thirty minutes is kind of my response when people ask how long it's going to take. But I, I'm a big believer in every podcast should be as long as it should be and some of them should be twenty two minutes, some of them should be forty three minutes. And that's why you see those differing time frames, because I'm not actually trying to squeeze anything into a strict time frame. I have the approximate things that I know that works. And I really what I really do is have four to six bullet points. I want to get two for each interview and that's how it happens. It happens to be typically between 20 to 40 minutes is like the safe bet will be somewhere in that range, more likely than not within a twenty five to thirty five minute range. That's kind of the tighter range that we do have. So, you know, although we do have a lot of shows that are really close, that thirty minute mark, it's definitely not a Bible. Joe: Got it. So your new book, The Common Path to Uncommon Success on your website, I went through your big idea exercise, and it was funny because we were just talking about that in order to come up with the solution I can give to the world that makes me at the top podcast in that realm. And I, I went through it and I've gone through things like that before, but I struggled taking the left column and bringing the line over to the right column and making all of these things to come up with that idea, even though you gave time limits to it. I feel like I had to keep going back and doing it. And and I'm not sure that's the right way. But you say you go through that in the book, correct? JLD: Absolutely, it's a process, it is a system, and there are exercises behind it on how you can identify your big idea. So like you mentioned, we have timers, we have processes, there's areas that are being drawn. You're going to look down and be like, what have I just created down here? And you will get to your big idea for many of you for the first time in your life. Joe: Let's talk about the book and who it's for, what the end result of it is supposed to be for anyone that reads it when it's coming out. And I know there's a bunch of bonuses if they preorder. I just want to go through all of this and get the word out there. I'm super excited for my copy, JLD: Thanks, Joe. Joe: Like I said. JLD: No Joe: So JLD: One, I appreciate you preorder, thank you, because Joe: Absolutely. JLD: Preorders make or break book launches. So that's I'm very grateful for that. And what this book is to really answer your question is it is a combination of the three thousand plus interviews that I've now done over the past decade with the world's most successful launch, Nuers. And I've been a mentee to those three thousand mentors learning from every single one of them over these interviews, applying it to my business, which, by the way, is now a multimillion dollar business for eight years in a row. So I've applied a lot of those principles very successfully and I've been able to take those thousands and thousands of hours of conversations, boil them down and see what I've found are these 17 core foundational principles that every successful entrepreneur has in common. Seventeen I looked at and I said, that's a roadmap. This is a 17 step, step by step roadmap to financial freedom and fulfillment. This is the book I have to write. So I sat down over all of our little quarantining of twenty twenty and for eight months in a row, the first two hours of every day, I just wrote and wrote and wrote. And it turned out that in four hundred and eighty writing hours I was able to compile seventy one thousand words. Two hundred and seventy three pages of what comprise this book I'm holding in my hands right now. It is the common path to uncommon success. JLD: It is a 17 step roadmap to your financial freedom and fulfillment. So if that sounds like something that you want, if it sounds like this is a journey you want to embark upon, this is the process to do it. This book. Now, let me warn you, the road is hard. This is filled with exercises and there are examples. And there's a companion course that comes with this for free. But it's work like it is work. And it's hard because guess what? It is hard building a business that you love and that successful. It is hard to create content that you really know is meaningful content. It is hard sharing your voice, your message and your mission with the world. These things are hard, but you know, it's also hard. Broke living paycheck to paycheck, waking up every single day, not really excited about what lies ahead, like being miserable, that's hard to do and I've lived that life as well. So my call to action for people that are watching this right now is choose your heart. Like, which heart do you want to choose? Because it's both both paths so hard whether you take the common path to success and to get to that financial freedom and fulfillment, that's hard. It's also hard being broke and not being able to support your loved ones and and not living up to the dreams that you know, you have and you can achieve, but not doing it. JLD: That's hard to. So choose your hard and my recommendation, choose the common path, uncommon success. This book is going to get you there. And 17 steps. I've also compiled five amazing bonuses for those action takers who preorder the book. So before March. Twenty third, when the book goes live, I'm going to ship all three of my journals, The Freedom Mastery, the podcast journal. I'm going to ship to your door, literally. I'm shipping these to your door for free on my own dime. I am shipping you these three journals for free if you live in the United States. For those people outside, I'm going to email you the beautiful digital packs of all three of these journals. There's four other amazing bonuses and you can find those at Uncommon Success Book Dotcom. When you go there, you'll see endorsements from Gary Vaynerchuk, Seth Godin, Eric Armande, Dora Clark, Neil Patel. You will see the first chapter is there for free. You can read it and you can see like my writing style, there's a video of me jumping into the pool with all my clothes on, describing more details about the book. And again, you could see all five bonuses there. And then, of course, you can preorder uncommon success book. Dotcom Jobrani, thanks for having me on today. Joe: Yeah, man, this is awesome, I appreciate your time. I hope to have you back once I figure out what it is that I'm going to do and JLD: Your two year anniversary was due this. Joe: Ok, and hopefully I'll have this all aligned and everything, but. JLD: But listen, nothing you're doing is is without reason, I mean, every time you do this, you're getting better at your craft, you're improving your building connections, relationships, you're honing your skills. And so when that thing does come up, boom, you're off to the races. Joe: When we reconnect and we do this, that I can hold up the book and say this was my aha moment, this is what turned it around for me, this is what made me actually finally figure out what my big idea was. So that's really what I hope comes out of that for me. And I'm not a spring chicken, so I'm figuring this out sort of late, but JLD: That even Joe: I'm hoping JLD: Though I've got a little more hair than you, I'm not a spring chicken either. Well into my 40s. Joe: I hit 60 next year, so JLD: You look good, bro. Joe: So I'm in trouble if I don't get this going soon. So. Well, I really appreciate your time so much, and I wish you all the best with the book. And again, it's the common path to uncommon success. I'll have all the links in the show notes. We'll have all the links on the YouTube video when I put that out in a few days and I'll make sure I put it on social media. And I really do wish you the most success with this. JLD: Thanks, Joe. I hope you enjoyed this episode and I want to thank you for listening to my podcast. I know you have many options to listen to various podcasts, and I'm honored that you chose to listen to mine. I would love it if you were to rate my podcast Five Stars and write a nice review. It really helps to bring up the rankings of the podcast. Other listeners, once again, thank you so much for listening to the Joe Costello show. I appreciate you very much.

The premise of The Art of Accomplishment is simple: it is our heart's capacity that determines our success and happiness in life. Emotional intelligence is the bottleneck to the change we want to see in ourselves and the world. Tapping into our heart's potential opens up the possibility of fulfilling our greatest ambitions without sacrificing our sense of joy and authenticity.We are taught early on that if we accomplish enough stuff we will have the life of our dreams, only to find it is a life that fails to make us happy and fulfill our hopes. In this 9-part series, you will discover that how you get things done is what makes your life far more fulfilling.Not only because you will enjoy the process of an authentic life but because enjoyment and self-awareness are critical tools in making what you accomplish more meaningful and effortless.The Art of Accomplishment podcast series accompanies the online course led by Joe Hudson. More more info, visit artofaccomplishment.com."When you're self aware, it means there is a full expression of you happening. It's why with the great artists, you see their full expression. And they can only get to that self expression, they can only get to that level of ease, by having more and more self awareness."Brett: A lot of people have a sense that self-development and accomplishment are mutually exclusive, that in order to be maximumly productive it's necessary to sacrifice parts of who we are, or to back-burner our own personal evolution. We focus on creating systems for setting and achieving goals. We imagine that by doing this, we'll somehow arrive at our fully developed self without examining where these goals came from in the first place. A question I often hear asked is how will self inquiry help me be productive and lead to more accomplishment?Joe: It's an amazing thing about the human brain, that we really like to create false distinctions. It's something that we do. I think it's because the brain in general its job is to create distinction, it likes to create false distinction. It's very much to me like the way it was in the 1970s when you could either be a businessman or you could be an environmentalist but you couldn't be both, that they were at odds.Then somewhere in the '90s, they figured out, "No, you can do both, that's possible." It's the same thing with this. In fact, they really drive each other. The personal development focus, that course if you will, gets tested in business and gets tested in projects, gets tested in getting things done. You get to learn a lot from where that rubber meets the road and vice-versa; that as you learn how to understand yourself better and other people better, which is the whole point of personal development.Then obviously you get better tools in business and you do better at getting things done. It's why I always use the phrase, art of accomplishment. It's speaking about the fact that accomplishing stuff is more about the how, than it is about what you get done. You can accomplish something and your focus could be like, my job is to earn a million dollars but in actuality you're going to be less likely to earn that million dollars, if you're not focused on the how you're going about it.I'll give you an example of this. My girlfriend in college, her name was Cate and she was a really good tennis player. With her coach, she would serve and try to hit like a basket, one of those baskets that you pick up the balls with. She was good, so she would hit it two or three out of five times. Then one day the coach took the basket off the ground and put a quarter right in the middle where that basket was sitting and said, "Serve and hit the quarter."She didn't hit the quarter once, but she would have hit the basket every single time if it was still sitting on top of that quarter. It's the thing that we see in business all the time which is focusing through the goal is one of the ways to make sure you accomplish your goals.Whether it be being the best company in the world, or whether it means beating the competition, or whether it means trying to change the world for the better through environmental solutions, or whether it means great customer service, whatever it is, having a goal that's beyond the goal that you have, makes the goal more likely to be gotten. It makes the goal more likely to be gotten.Brett: Tell me what makes this an art.Joe: You think about art. Think about it like this, there's accomplishment and accomplishment basically means that you've achieved something successfully. Successful is the first question that you have to ask. What does successfully mean? To me, it means that the task is done holistically. Is it an accomplishment to make $10? If that's my goal, if I also like sacrificed everything I love for that $10? That doesn't make any sense at all, that doesn't feel like accomplishment. It's a holistic success.It means that you're firing on all cylinders, that you're getting the whole thing done. Think about it like a building. Success isn't just getting the building erected. It's a quality building. It's a beautiful building. It's a useful building. That's what makes success. You're looking for the holistic thing. Then if you're thinking about it as far as an art form, then you have to move out of the tyranny of a checklist.Which is like, "I've written something down. Now I have to do it, or I'm going to beat myself up because I haven't done it." It's going to move into how you do it. How is it that I'm going about doing it? That's what makes it an art form. There's very specific things. If you think about art in general, what art does, the artistry of something, it means that you have more ease in doing it. It's a path of self-awareness and you recognize that your consciousness is the product. Brett: Let's get into those further. Tell me more about the ease. There's a lot of things that we want to do that are accomplishments, that just simply are not going to ever be easy, or so we think. Joe: Or so we think. There's a couple of ways that go at the ease part of it. One way to go at the ease part of it is to think about it like there's an old story about a prince coming to a butcher. He says to the butcher, "How often do you sharpen your knives?" The butcher says, "I never sharpen my knives." The Prince goes, "That's impossible. The best butchers in the world have to sharpen their knives at least once a month." The Butler says, "No, no, my blade finds the space between the meat and the bone."It's basically saying how you get things done is with the minimal amount of friction, that the master of a craft is doing it with the least moves. It's not about winning or losing anymore. They're far beyond the winning and losing of something. It's just, how do I do it with the least amount of effort? What's amazing in our society is that we think about effectiveness or efficiency in speed, as humans not as cars. Cars, it's really obvious.The fastest car doesn't mean it's the most efficient car, but we think that if we've gotten done something quickly, then we're very efficient, but efficiency isn't measured by speed. In the human condition, it's measured by enjoyment. We are efficient when we are enjoying ourselves. It means the least amount of effort is necessary. The least amount of fuel is necessary to make something happen. If you're accomplishing something with that kind of ease, when you're accomplishing something with enjoyment, which is how we measure that ease, then you're in the artistry of it. That's what I mean by ease.Brett: That makes a lot of sense, because the opposite of ease is that you are actually fighting yourself in some way. There's a part of you that doesn't want to do the thing, another part of you that does want to do the thing. There's dissonance there and a loss of efficiency. It's interesting to think of efficiency as ease or measured by ease.Joe: Exactly. Which is beautifully put, because what you're saying there is that the friction is mostly caused by the lack of self-awareness. When you understand what you are, when you are aware of how you work, there's a lot less friction. That's why the second part is so important. The artistry brings you closer to yourself.If you've ever met a great artist and there's a way, at least when they're working, at the very least when they're working, you see this self-awareness, this presence that occurs and that's what it means. That self-awareness, it brings you closer to yourself. It calls you into something deeper. It has to be a full expression of you. It's self-awareness. When you're self-aware, it means that there's a full expression of you happening. It's with the great artists, you see their full expression. They don't feel muted or stilted. They can only get to that self-expression, they can only get to that level of ease by having more and more self-awareness and the self-awareness of how they work.Brett: That sounds similar to what might happen if somebody's looking at a to-do list of things they want to get done and they think efficiency is efficiently knocking out all the boxes, but what might be actually more efficient is asking themselves why they want to get that list done in the first place. Maybe, if there's one question they could ask themselves that removes half of that list, that is actually an increase in efficiency.It sounds like this is the personal version of doing that, like, "Why is it that I want to be getting these things done? Why is it that I want to be successful? What does success actually bring to me?"Joe: That's a beautiful point. That's exactly right. When I look at my list every morning, I always think about what can I do that will make this whole list irrelevant or easier? It's the same thing with the medalist in life. There's a beautiful technique that you can use, which is, "Okay, if I get that done, am I happy then?" Then my mind will usually go, "No, I'll need this," and say, "Okay, well, if I get that done, will I be happy then?" It can just go on and on.Brett: It's like making the one decision that can eliminate 100 other decisions. Finding, perhaps in many of these cases, the one need within us that resolves 100 other secondary needs that we thought we needed to fill.Joe: That's exactly it and that's what self-awareness does just by its nature.Brett: Great. You mentioned that your consciousness is the product that you're working on in that case. Let's dig into that a little bit more.Joe: That's the last part of what makes it an art form, is that, if you're looking at a piece of art, there's a way in which you can feel like a painting, you can feel how the artist was when they were painting. When the artist acknowledges that, then what the artist can do is really understand that their consciousness is what is being consumed. It doesn't matter if it's Facebook, or Ford, or Van Gogh, we're feeling the consciousness of those people who made it.We're feeling that experience. If they were anxious and nervous, then we're perpetuating anxiousness and nervousness. If they were worried about not having enough, they're going to make sure that we are worried about not having enough, when we use that product or when we consume their consciousness.[crosstalk]Brett: That seems even more true these days, as a lot more consumers are thinking about products that they feel much more personally aligned with rather than just, "Oh, look, it's a jug of milk." It's like, "No, because this is a jug of milk that treats cows in the way that is more agreeable to me." Or, "This is the company that is working on making more fuel-efficient or electric cars and that's something that really speaks to me." What you're saying is that, even a company, even a product, is a piece of art and that the consciousness of its creators should come through in that.Joe: It does. You just can't help it. There's a great quote that my friend Steve used to say to me, he said, "At the peak of a poet's career, he is a businessman and the peak of a businessman's career, he is a poet," or she is a poet or she is a businessman. It is an absolute truth, that how we get something done affects what the end product of our doing is. It's as simple as if we rush to sweep the porch, or if we enjoy sweeping the porch. We're going to get two different jobs done and it's going to look different at the end of it.Our consciousness affects it and it's the acknowledgment that that's the case, that the real gift that we're giving to the world is in the product, that's tangible, it's the product of our consciousness that we're delivering. Acknowledging that the consciousness is part of the equation of the product, that it is in part the product that we are producing and that other people are consuming, is what makes it an art form, not just a doing.Brett: I think another great example of that would be in software development. Any software that's developed by a team that's frenetically running around trying to finish completing their backlog, product and engineering aren't communicating with each other very well. That product is going to end up having that consciousness writ large in its implementation in bugs and missed-- like features that don't make sense, et cetera.Joe: Exactly. That's right.Brett: Let's talk a little bit more about our consciousness as the product of this work. A lot of people would see that as odds with business because the focus is moving away from perhaps the business itself towards yourself. What would you say to them?Joe: Again, it's a lot like the '70s with the environmentalist. You can make money cutting down trees. You can make money planting trees. You can make money making all of your product artistic. You can make money making all of your product as cheap as possible. There's a thousand ways to make money. Just walk down the street of any city and everything you look at has got 7 or 8 or 10 people making money behind it.There's infinite ways of making money. The idea that how we are when we make the money isn't part of that equation is just silliness. It's something that happens when people don't want to feel their whole experience and they make the excuse that, "Oh, it's just business." Or they make the excuse that I had to do this because it's business. The craziest thing is, you look at incredibly successful businessmen who are just merciless in their desire for winning competition or for quality or for customer service. They will  never allow a team to not deliver or allow a team to sacrifice the important things.Yet, as soon as the idea is like, "Oh, we can all be growing as humans," or that we can all be having full expression here comes up, they're like, "No, I can't do that." We can out-compete. We can build a billion-dollar company. We can out-compete over-resourced competition, but we can't also do it in such a way that we really enjoy ourselves. It's a ridiculous notion and it comes from an inner thought that they have that they can't be their full selves and be successful. That they had to cut off a part of themselves to be successful. That normally just comes from the fact that they had to cut out a part of themselves to make mom and dad happy. That's where it's really coming from. It's just very limited thinking.Brett: A belief that productivity and achievement requires sacrifice. If you're feeling sacrificed, that might mean you're on the right track to achievement.Joe: Let's take a look at that one for a second. Who sacrificed more, the men who created Google or the men who created Benelli Tires? Who worked harder? Who put their family at bigger risk? It's just nonsensical to think who worked harder. It's nonsensical to think that there is that level of sacrifice needed. There's people who make millions of dollars without it, millions of dollars with it. It's what do you enjoy? It's what do you love?If you love working 80 hours a week and you love that kind of productivity, don't tell everybody it's necessary. Just say it's what you did and you loved it. I listened to Elon Musk talk about this and he said, you have to work all the time and I thought to myself, "You had to work all the time when you had one company. Now you have three companies or four companies, or five companies and you're still working all the time, which really means that you only had to work 25% of the time to do the company that you originally did. You didn't have to work all the time. You're proving it."Brett: That's a really good point. A lot of people say that they have to get a paycheck and so all this art sounds great, but they're not in that position or maybe they're not running their own company. Maybe they're in some hierarchy in some organization or even if they do have their own company, they're just, "Well, I have to make money. I have to make money now. I have to make money with this particular runway. I just don't have time to make this an art."Joe: [laughs] I lived in Los Angeles for a while, I live next to this first generation from Central America family, just sweethearts. The son, when he decided it was time to go out to work, he was 18 years old and he worked at a subway. When he was working at the subway, he just did it with pizzazz. He did it with friendliness, he did it with joy. He did it with a bit of like a singing-- he was just one of those characters.You've had the experience, you've gone into someplace and there's somebody on the other side of the counter who's enjoying themselves and they're maybe singing or they got a little pizzazz, he was one of those people. He worked there I think for three weeks until somebody walked in and was like, "Hey, I have a restaurant and I need someone." Then within another six months, he was the Sous chef. Then he just kept on going.I don't know where he is now but that was the example to me, that it doesn't matter what you're doing. If you do it with artistry, you're creating the world that you want. The idea that you can't do that in any situation-- I mean, Mandela did it in a prison. How he wanted to be. The artistry that he was delivering to humanity was there when he was in a prison. To think that you can't do it because you're in a bureaucracy, it's just as limited of the thinking as a businessman saying, "We can't be whole humans and do business."The crazy thing about that that I think people don't recognize is if you think you can't do it because of your situation, then you're owning the position of a victim. It's like somebody whose life is oppressing them. If you have that position, there's only two people who really want to spend time with you, other victims and people who abuse you, because that's the only people who you have that value for.Other victims will be like, "Great, yes, we're oppressed. Let's all talk about how oppressed we are." The abusers are like, "Cool, you feel like you're oppressed? Great, I will oppress you. That's exactly what I need to get my world cranking." The mentality of that invites it, just like all of our mentalities invite the world that we see, to become real.Brett: Right. That could be an entire episode of its own and I'm sure it will be. How does a person get to this place then?Joe: There's three bits on how a person gets to seeing all of their accomplishment as art, to seeing that there's an art of accomplishment. The first is an intention. I don't call it a goal. I don't call it a mandate. It's just holding it in your consciousness that this is where I want to be. It's like looking at a map and saying Los Angeles is where I want to be, or San Francisco is where I want to be. It doesn't require any more weight than that.Brett: It's like an implementation agnostic goal.Joe: Yes, exactly. That's right. If you dig into that a little bit-- there's this story about an admiral. I can't remember his name, who it was, taken in the POW camps in Vietnam and he was asked, "Who got out of the camps?" He said, "That's easy. It was the people who knew they would get out." The interviewer asked then, “Who didn't get out of the camps?” He answered, "That's easy. It's the optimists."The interviewer was confused and said, "Optimist? What do you mean? How is that different than your first answer?" He said, "The optimists were the ones who thought they'd get out by Christmas, or by Easter, or by the rainy season. They were the ones that didn't make it." The intention is just holding that intention out there, knowing that you're going to arrive there. That's the first bit. The second bit is take it all as an iteration. There's no failure. There's no success.There's just I am learning by iterating and experimenting, iterating and experimenting, iterating and experimenting. I don't have to be hard on myself to learn lessons. I don't have to be hard on myself, because I had a certain timeframe. It's just a very gentle iteration, iteration, iteration, just the way you would think an artist would do after a 20-year career. They kept on playing, kept on trying and new and crazier things came out. Then the last part is to know that it's not really a doing.You asked, how does a person get there? It's not a doing, it's an undoing. We're just basically learning to undo a whole bunch of training and be in a natural state. I'll give you a great example of it. If you put your two hands together and put it like, let's say that the palms of your hands in front of your face and try as hard as you can to pull your hands apart.If your hands are apart right now, you're not trying, you're doing, so forget the doing and just go to the trying and try as hard as you can to pull your hands apart. Now without thinking about it, feel the exact opposite thing that you feel when you're trying. That's what it means to undo, you're undoing. That's what you do. To make all of your accomplishment artistry, to make life the art of accomplishment, then you're undoing.Brett: It's interesting. As I did that, during the trying, there's like a sense of planning going on throughout my entire system. Imagining which muscles I would move and how to move my hands apart. I can do all of that without actually moving at all. It feels like a good metaphor for beating myself up over a to-do list.Joe: Exactly. That's exactly it. Awesome. That's great.Brett: Then what are we undoing exactly and what does that help us accomplish, or how does that help us to accomplish things?Joe: The main thing that you're undoing is this misconception that you aren't inherently good. Basically, what we're undoing is a whole bunch of limiting beliefs. There's probably about seven main limiting beliefs, but they're all resting on one limiting belief. The one limiting belief is that you're not inherently good, that you have to put effort to make yourself good enough, of value, better, that it's not your natural place, that you're not there yet.If you think about an oak tree, when is an oak tree good enough? Is the oak tree good enough when it's an acorn or when it's 2 years old or when it's 150 years old or when it's collapsing, when it's becoming dirt, when is it good enough? When is it not inherently good? That's the thing that we think about ourselves is that we have someplace to be to get inherently good and or some way of being and what's actually preventing us from acting in an inherently good way is only the idea that we're not, it's only the idea that we've done something wrong--Brett: Right. I think that's a really good point, because there's a really big pitfall that I've experienced in personal development or trying to become more productive or work on my systems of accomplishment, where we start to see how everybody else is doing things and we're like, "Oh man. I need to get from where I am to where they are by somehow making myself better, because I'm not good enough. If only I had this person's system or that person's motivation and drive or that person's clarity. If I could get there, then I would be able to get things done," which just really does reinforce that, "Oh, I'm just not there yet. I just don't have it in me." Silently.Joe: Exactly, which just slows down the whole system. A baby doesn't think that they're bad, because they're crawling, they're going to walk. They don't need to think that they're bad, because they're crawling. It's just a natural part of the developmental cycle and there's that form of goodness and there's also the other form of goodness, which is every time you defend something in yourself, there's some way that you're believing that you're not inherently good, that you have to defend something about yourself.I don't mean defense like someone tries to throw a punch, you block it. I mean defense like someone accuses you of being bad and you think you have to justify something. What would make you need to justify something? If somebody came to you and said the sky is purple at noon, the sky is purple, would you really need to defend the fact that the sky was blue? There's some inherent belief system that there's something, that there's a shame, that there's something wrong with us and that's part of the inherent goodness that once you understand that that is your natural state, there's so much less to be doing, so much less.I'll give you an example for a second about how it works. Let's say one of the limiting beliefs that I see people do all the time is that perfection is more important than connection. They think that they need to be perfect because they think that they're not good enough or their thing needs to be perfect or their presentation needs to be perfect or their product needs to be perfect or the date needs to go perfect or whatever it is.They focus on that trying to make it perfect instead of how do I connect. They choose perfection over connection. If they choose connection, they're far more successful and they will choose it naturally if they don't think that they have to be perfect to be good enough or to be good. Specifically, how this works is, you can try to create the perfect product or you can try to create a product that's in connection with your customer and to stay in connection with your customer. The second is going to do much better than the perfect product. If you have a first date and you're trying to be perfect, that's not going to go so well.Even if they happen to have a second date for you, you've been trying to be perfect so they're not dating you, they're dating some idealized version of yourself and eventually that shit's going to go sideways. Whereas, if you just go for the connection, if you say, "Oh, how do I connect with this person? Let's see if it's a match." Then it's a far more productive stance. The place where it's most articulated is in meditation where people try to have the perfect experience of meditating instead of being in connection with themselves. It's the difference between torture and meditation. Meditation is connection. Managing yourself is torture.Brett: I spent a long time in meditation doing maybe an hour practice every day just because I was really stressed out about work and beating myself up over to-do list, the usual. I would meditate more and more and find that it would call my mind, but my goal in meditation was to call my mind not to feel what I needed to feel. That really just pulled me away from the emotions that were trying to help me update to my situation.Joe: I find that if you're trying to manage your experience, it's pulling you away from yourself instead of being with what you are and enjoying it.Brett: Tell me some more of those limiting beliefs.Joe: There's a couple others that I can think about. There is improvement instead of being authentic. That's the one that you mentioned earlier in the podcast, where you were talking about wanting to be better at this or better than that, instead of wanting to know what you actually are. I want to be enlightened instead of wanting to know what I am. Wanting to be enlightened path is a far slower path than wanting to know what I am.I want to work successfully 60 hours a week is far less effective than understanding what your natural rhythm is and what your natural way of being most productive is. It's that constant question of like trying to improve yourself instead of find out what your authenticity is.Brett: Or I want a hundred million users versus I want this to improve people's lives.Joe: Right. If it's authentic that you want a hundred million users, if that's really the thing that's going to charge you, then that might be your authenticity, but then the question is, what do you have to do that is authentic to you to get them, instead of how do I make my podcasts so great that they get them, that I get the users?Brett: What are some others?Joe: Other ones is shoulds before wants. I find people always are trying to motivate themselves with their shoulds instead of with their wants and wants are far more motivating and far more effective at getting us places. If you think about the first seven years of your life, you couldn't even have shoulds and then all of a sudden, shoulds show up and all your development slows down. You get more development in the first seven years of your life than you do pretty much at any other time of your life.It's when you stop following your wants and you start following your shoulds that everything gets slowed down. Again, like with both of these, the only way you would think, oh, I need to improve, instead of, I need to be authentic, is if you think that you're not inherently good. The only way you would think I should do that, instead of, I want to do that is because you think that you aren't inherently good.There's seven of them but the other one that's just coming to mind right now is the one we spoke about, defense versus love. That most of us immediately move to defend ourselves rather than love the person. The quintessential example of this is the boss tells you what you need to do to improve and most people get defensive, instead of saying to themselves, "Oh my goodness, my boss just took a social risk on me. Potentially risked our relationship, because he cared or she cared enough to help me be successful." We don't think, "Oh well, thanks. Thanks for taking the risk of telling me that."Brett: That's quite a flip on the usual script.Joe: Right, because we move from defense instead of love. These are all the ways and we only have to do that if we think we're not inherently good. That's what they are.Brett: How does seeing your inherent goodness tie into the art part of this art of accomplishment?Joe: If you see that you're inherently good, then obviously things become more enjoyable and more easy because there's less fight that you have with yourself. That's just simple. The more that you focus on your enjoyment, the more you stop having to fight with yourself. There is this quote that, "In a war with yourself, you're always going to lose." That enjoyment comes to a large degree because you're fighting with yourself has ceased or has slowed down. That happens when you see your inherent goodness. That's part of how that works.Then when you fully realize, that your consciousness is what is coming through whatever product you're creating, then the question is what's the consciousness that you want to give to other folks. If you're coming from a place of understanding your inherent goodness, then that's the product that you're going to be creating. It's one that ties people into their inherent goodness. It's not so limiting as one might think. Meaning, take a look at some of the great artists of our day. I'll use a comedian because it's the--Brett: For example?Joe: I'll give us an example because some people might not call him an artist but Jim Carrey. If you listen to his story and this is so much the case, it's like they were going about their career. It wasn't going so well. Then all of a sudden they just were like, "I am going all the way. I am not going to hold back. I am going to take the big risk of my full expression. I'm going to basically trust that if I just go all the way with myself, things are going to work out. I'm going to trust that goodness." All of a sudden, bolder and bolder things come out of the artist. Jim Carrey is an example of this.When we watch it, we think it's confidence. We're like, "Oh my God, that guy could do all that crazy stuff. How confident must he be?" It's really a confidence in something that's beyond them. It's a confidence in their inherent goodness. When you see that in people, we just naturally want to follow it. We just naturally want to be a part of that. It's why we see so much of that in some of the greatest movers and shakers of our time. People who've accomplished just amazing things in their lives is that full trust. I guess one of the ways to look at it, is to see it as it's like channeling. You can only channel if you trust what's coming through you.That channeling is what it starts to feel like when you're deeply in the art of accomplishment. A way to look at the art of accomplishment is like in some traditions they would call it channeling. They would call it cleaning out your tube so that you could have greater access to the thing that's moving through all of us. The animator of all life. Neurology would call it alpha waves but it's not flow state. Being in that flow state can only come when you can rely on your inherent goodness. If you're judging yourself, you're questioning yourself and you're in a fight with yourself, you can't be an alpha. You can't be in flow state.Brett: Another good way to describe that I think is just something, this idea of channeling is acting from something that's coming from outside of your identity of yourself. A lot of artists-- we were talking about artistry here. A lot of musicians have talked about how when they were in the flow and they were writing some of their biggest hits, they felt like it wasn't them doing the writing. It was just the words were coming through them. Joe: We've all had this experience. We've all had the experience of playing music without having to think about it or just channeling the emails and just knowing exactly what to write. We've all had the experience of being in that flow state and that only comes when we can trust our inherent goodness.Brett: I think that's the feeling people are trying to get at, when they're knocking out a to-do list, finding themselves in that flow. I think a lot of this is just it's not about the to-do list, it's about what it is that you actually want to be doing.Joe: It's about allowing the lack of fight to be in your system. Our system by nature doesn't want to fight with itself. To allow that to happen really allows the flow state to occur. The final bit is as I think you already mentioned it, it's the self-awareness, which is the only way that we're ever going to see that we're inherently good is for us to see what we inherently are. It requires us to drop the stories of ourselves and the ideas of ourselves and it requires us to love the ego right into oblivion.That self-awareness is what allows us to see that we're not just channeling it, we are it. That we thought we were small, but what we really are is part of everything. When we see ourselves as everything, when our identity switches from the little me to the whole, then the inherent goodness is all. Everything is in that inherent goodness. There's just a piece that comes with it. That's why, when you see those artists who have 50 years at the carving table and you see just this piece in them, the piece of artistry, of a deep artistry, that's where it comes from.Brett: As we start to view accomplishment more as an art, what is going to change about the way that we do things and how do we address that fear that might exist, that getting into this personal development stuff is going to make us even for a period of time, less productive? If we have a 18-hour Workday right now and that's the thing that we're doing and it just feels like the whole house of cards is going to collapse if we just take one day off from that, what's the step forward?Joe: That's a great question. They did this great study in the US Army. The study was that they took two tests that were the same test, but different reliable and whatnot. They took a group of soldiers in boot camp and they just worked them to death and had them sleep-deprived. Then they put them in front of the test and they did the test and then they let them rest for a couple of days, RNR and then they came back. They weren't sleep-deprived and they did the test.They asked the soldiers of these two tests, which one did you think you scored better at and which one do you think you did quicker? 80% of the people thought that they had done quicker work and more accurate work on the first test when they were sleep-deprived. In actuality, 100% of them did better when they had rest and they were not being rushed through the whole situation. It tells us that we have a mental illusion that happens, like an optical illusion. We think that when we're busy and we were sleep-deprived and we're running around checking off boxes, we think we're more efficient when in actuality we're not. Brett: The multitasking studies as well, where they proved that people really do not multitask. They just think they multitask, but their performance actually degrades.Joe: Exactly. It's exactly the same principle. The first thing is to acknowledge that situation. Then to start to disassociate the idea of ease with productivity. Some people, because they're only productive when they're in friction, they think that productivity is friction. To see, to really find real ways of measuring, "Are you getting the stuff done and not working as hard or enjoying yourself more?" They really find that out.It's interesting. This culture, it's, "You didn't work 60 hours, why are you lazy?" In other cultures that have been doing particularly Southern Europe, they're like, "You had to work 60 hours to get your job done? Why are you so incompetent?" It's just a completely different way to take a look at it. That's the first thing to know. The second part of your question is how do things change? Well, you get bigger things done. You get things that are more aligned in your system done. You don't sacrifice your well-being from the accomplishment of your career or your money but you don't sacrifice your career and your money, so that you can have better well-being.The dichotomy starts to go away and you see that your work is a means to an end of your well-being. That the well-being is a means and an end to your work. That they become the same thing. They stop becoming separate in your system. The nervous system starts to relax. You start doing things like, "Oh, I can move this lever here and I just have to wait for a couple of months and everything will fall into place." Or, "I could put two weeks in and I will have it done in one month instead of two."You start to see these little leverage points. You start to see the world more as a system. The way the artist talk about it is-- like carving artists, they'll talk about, that they see the work in the wood, before they even get started. It's not about, "I have an idea of what I want it to look like and I'm going to carve it into the wood." It's like the wood is telling me what it wants to be carved into. What it wants to be made into.That's the experience of life in general. Is that you're following. The Daoists talk about it as the way of water. Water doesn't require any effort to get to the ocean. It just follows. It just goes to the lowest point. It is effortless in its way. It is more powerful than any sword. Try to fight water with a sword and you'll know. That's the way that it starts to feel. That life starts to feel.Brett: So, what you were saying earlier, is that a lot of this work is actually an undoing. An undoing of the limiting misconceptions of self?Joe: If you look at the martial arts, they really subscribe a lot of the same theory to what I'm talking about. One of the ways is that your whole body is relaxed until the moment of impact. If I was going to tense the whole time and hit you, my punch is a lot less powerful than if I'm relaxed the whole time and then tense right before I hit you. It's conserving your energy and making you stronger at the same time. Making your movement have more impact. We somehow think walking around tense all the time is going to make us more effective. It's just ridiculous.Brett: Right. Also keep us narrowed and focused too. If we're walking around tense about all the things that we're thinking about getting done, we're not asking the bigger questions, that really help us find that one decision that can eliminate a hundred decisions. A lot of what you're talking about, this idea of breaking down these misconceptions of the self and trusting and leaning back into our inherent goodness. Letting go of the trying and just being in the doing.A lot of that allows us, our entire nervous system and our minds to relax and see outside of the boxes of any of the shorter-term tasks of thinking that we're doing which, really helps us to really guide our lives out of grander scale and then drive our businesses. Kids spend several months working on go, go, go. Getting one particular project done. Pushing one feature, that part way through the process we could have easily, if we had a big enough view, determined the landscape had changed and that this is becoming a waste of effort.Joe: It happens on fractal levels. It happens on, "Wow, I've just spent 20 years creating a life that I don't want." It happens on, "I just spent two months doing a project, that my boss really didn't give a shit if I did and I just spent the last two minutes worrying about something that I could have spent creating something."Brett: I think that's one of the things that makes this so counterintuitive is that often it's just much easier to think, "Oh, I'm almost there. I just need to do this, that and the other things, that are in line with my past 20 years of plan and that would get me there," which is a much easier thing to experience for many, than the recognition that maybe 20 years of my life has been spent further and further away from my authenticity.Joe: Right and getting me there is the crux. That's the bit, the idea that where you are right now isn't good enough. You see this all the time in business where you see somebody who's been successful talking to somebody who's trying to be successful. The person who's trying to be successful is like, "Well, you're able to be so confident, so being able to say yes or no to things, so nonchalant about opportunities, because you already have success." There's some truth to that. There's no doubt about it, but what I've seen is that the people who hold that position, invite the success, more than they get it.What I notice in my business is that the more that I became picky, the more that I decided it just wasn't worth it if I didn't do the thing that I wanted to do. I started rejecting clients, or I started rejecting investments, or I started rejecting really good deals, then all of a sudden, more and more good deals, more and more good clients started showing up. That comes when you aren't in that place of fear that you need to prove something. To be good enough, to be loved, it comes when you can trust your inherent goodness.Brett: I think that speaks a lot to this reciprocal nature of accomplishment versus personal development, where it seems that, many of us think that accomplishment is going to give us the confidence and so if we just go for accomplishment first, then we'll have the confidence. What you're saying is that we can build the confidence. We can build not just a false sense of confidence, but if we are confident in who we actually are, then that will lead to the accomplishment, which then can feedback-- because there is a little bit of feedback loop.Like you said, once you've been successful doing something, it definitely helps you feel that way. We can actually work on that personal side directly and everything else is downstream of there.Joe: I wouldn't even call it confidence. It's like the closest word that our society knows to put on it, because confidence feels like-- at least the way it's interpreted is "I'm good enough or da, da, da." It's not really I'm good enough. It's just, I know what I am. I just know what I am. I know what I like. I know what I want and I am committed to being a full expression of that.That's the key thing and that knowing who you are and really finding out, that's what the real cool part about the whole journey is, right? Because to do that, you have to see that you're inherently good. Then to do that, you have to see what you inherently are and then that requires us to drop these stories and our ideas of ourselves and it requires us to just allow the ego to be loved into oblivion. Brett: That transforms us into an artist.Joe: Yes and the artist transforms us into that. To see ourselves as everything, allows us to have that energy when we move in the world instead of to see ourselves as this limited thing.Brett: Great. Well, thanks again for your time.Joe: Thank you. A pleasure.Thanks for listening to The Art of Accomplishment podcast.  If you enjoyed what you heard today, please subscribe. We would love your feedback, so feel free to send us questions and comments. To reach us, join our newsletter, learn more about VIEW, or to take a course, visit: artofaccomplishment.com 

Just giving my take on the Biden/Harris victory. --- Send in a voice message: https://anchor.fm/willing2goham-podcast/message Support this podcast: https://anchor.fm/willing2goham-podcast/support

On this episode of the Quiet Light podcast, we speak with Dillon Carter about his path to launching a wholesale CRM, why he pivoted to a slighted different business model, and how his company helps their clients succeed. Dillon Carter is one of the founders of Aura, a wholesale CRM that helps you with repricing, managing wholesale suppliers, and growing your Amazon business. Tune in to hear our interesting discussion!   Topics:  How he floundered before finding his true passion. Launching a wholesale-based CRM software, before pivoting into repricing software. Explaining wholesale. Working with an antiquated business model. What happens when everyone is using Aura at the same time. How Aura works.   Resources:  Aura Dillon Carter's Website Quiet Light   Transcription: Joe: Hey folks, Joe Valley here from Quiet Light Brokerage and the Quiet Light Podcast sponsored by Quiet Light Brokerage, oddly enough. Everybody here is an entrepreneur. We've all built, bought, and sold our own online businesses. I sold my last e-commerce business in 2010. Things have changed a little bit since then. We've got to Dillon Carter on the podcast today. Dillon is one of those changes. He was; well, let's see, 2010, you were still in high school back then, weren't you? Dillon: I graduated in 2010, yeah. Joe: That makes me an old guy or you very good at what you do at such a young age. Probably just that, I'm going to call at Syed Balkhi right now. Syed I think might have just turned 30 years old and referred a client over to me so I was just chatting with him earlier today. Incredibly impressive at a young age and I'm looking at your LinkedIn profile, I'm looking at Vendrive, I'm looking at Aura Repricing and, man, you've got a lot going on in your life. Can you help people that are listening, who you are and what you do and summarize or give more detail to that summary that I just gave? Dillon: Sure. So I started out graduating high school not knowing what in the world I wanted to do, like most entrepreneurs. So, I kind of floundered for about four to five years, just testing a bunch of different things. I found myself being a personal trainer, working ridiculous hours and realizing I did not like a service based business because that's kind of difficult to scale. I realized okay, physical products is something that could theoretically scale in my mind at that time so I started playing around with the Amazon FBA model. Like most people, you get started with retail or online arbitrage, right? Low capital requirement, you could kind of test the waters. I did that and eventually me and the GM of the gym I was training at did not see eye to eye so I decided, you know what, let's go ahead and put myself in a corner and make it work. And so, eventually I decided retail arbitrage, although was better than being able to scale my time so I could not scale in the way that I wanted the business to. So like most FBA sellers, I decided to either go the wholesale or the private label route. I chose wholesale. It made a little bit more sense to me; low capital requirement, I could start paying the bills immediately because it was certainly an issue that I was faced with. I went that route and really spent a handful of years just crafting what wholesale meant to me, how I approached it. At the same time, I decided to go back to school full time for college. So it was one of those lingering aspects of my life where I was like do I really want to be that statistic where you took a few semesters, you kind of dropped out, and never went back. I'm like, no, I'm tripling down on my life at this point, no holds barred, and so that's what I did. And then eventually I met my co-founder, James. We eventually launched www.Vendrive.com, which is wholesale-based CRM software and then pivoted actually funny enough into repricing software. And that's our primary focus at the moment. So I've kind of traversed this world in a few different ways. I launched a podcast or two here and there. I shared all the knowledge that I've gained along the way and the podcast and blog posts and our Facebook group I mean, really just somewhat built an audience just teaching everything for free and I learned a lot from that. It's been a long journey, so to speak, but I feel like I'm just getting started. Joe: That's the way to do it. You help, help, and help some more. Give it all for free and make some friends along the way. It's amazing what you do when you help others, how it comes back to help your own business. In fact, we had Steven Pope on our podcast. I think he's www.MyAmazonGuy.com and so did you and he connected the two of us together. Strangely enough, I told you at the beginning of this call or before we hit record, that I sent a message out to the team that we just don't have enough wholesale guys; men, women, people, individuals, entrepreneurs on the podcast, because we have not historically sold a ton of wholesale businesses. But it's a funny thing, I come from the private label world. I didn't sell on Amazon. When I sold my e-commerce business it really wasn't much focused on Amazon. I did after that, but it was always my own products, always private label and some people look down on wholesale. At this point in my career; not that I'm going to change what I do, but if I were, I might look at wholesale before I look at private label. I might look at an agency before I make a private label. I might do a lot of different things. I might even look at content. But why don't you, for the sake of those that are listening, that are not as versed in it as you are define what wholesale is versus private label and how it works? Dillon: Sure. Wholesale is a very antiquated business model and I don't say that in a negative tone. What I mean by that is you are buying low and you are selling higher. You're literally finding listings on Amazon that are already doing well and you are doing what we call reverse sourcing. So you're finding listings already doing well, finding those brands, those products, and then you are going to the brand to open a wholesale account to purchase in bulk like pallets and stuff like that. It's actually very straightforward. There's nothing crazy to it. The difference here because you made a good point that a lot of people don't view the wholesale business model as a sexy business model. That's not your quote but that's kind of what I hear and you hear it a lot. And I think the reason why you have not sold a whole lot of wholesale Amazon business models is because the multiples are not that great. So, when I went back to school, I actually went to be finance major and so my focus was actually M&A. So doing a lot of valuations, some discounted cash flows, kind of nerdy stuff. But when you look at it, those businesses are easy to replicate. There's not a lot that you're really protecting, right? There's not a lot that I can really build up and get a decent multiple on. And so, I think they're very great in the sense of I can get cash flow positive within 30 days if you kind of know what you're doing and you're being serious about it. Right. Whereas private label is going to take a little bit more time. That's an investment for the future. I view a wholesale business model as a cash flow business where private label is more something you're looking to expand the value of your equity over a long period of time and potentially exit and so, it depends on what you're optimizing for. Joe: There's definitely a difference between the two, because the private label businesses that are growing like crazy, those folks are not taking a whole lot of money out of the business. They're constantly putting it back into inventory to try to keep up. But you said you said sourcing by looking out in the marketplace; Amazon, if that's what we're talking about, to see what other people are selling and then sourcing the product from the brand owner. So, we're talking about brands that have multiple sellers on Amazon in this particular case and you are then going to compete against the other sellers on Amazon as well, correct? Dillon: That's correct. Absolutely. Joe: All right, that doesn't sound very attractive. How do you compete against the others? How do you do a better job on your listings and your ratings and reviews and your pricing and things of this nature? Dillon: This is where it becomes an antiquated business model, in my opinion. And again, not in a negative tone where it comes down to relationships. So, a lot of people are jumping into the Amazon space want that lifestyle business, right. What a lot of people kind of project as this is what it's like to sell on Amazon. The reality of it is it's a lot of phone calls. It's a lot of old school relationship building. It's understanding that… Joe: We all have to do that. Dillon: I know right. Joe: It's now like rocket science. Yeah, it sounds much simpler than trying to figure out the thickness of a corrugated box that you're going to import from China. Dillon: 100%. I've said for the past three or four years that wholesale is simple, not easy. It's simple enough. I mean, we can sketch the entire business model on a napkin, and I've done that. It's not easy because it's a lot more work. Now, that's not a bad thing, right? This is not sending a bunch of emails to manufacturers in China and playing that kind of game. This is actually jumping on the phone and having a real conversation with somebody. What's different about wholesale and why it's uncomfortable for a lot of people is that you are essentially doing a sales job; you are calling a brand to sell them on allowing you to give them your money. It's a bit backwards, right? But that's kind of what it is. And so a lot of people get stuck where they jump into these relationships and they're trying to get these accounts and they're like I keep getting denied. Why won't they take my money? I'm trying to give them money. And what a lot of people have to learn, first and foremost, is the value add that you are bringing to the table is not your money, it's the relationship. What else can you do for that brand? Because what you're not doing is necessarily just jumping on the listing and taking another slice of the pie. You're strategically looking to increase the sales volume here, right? You're looking at running PPC campaigns, you're looking at listing optimization, and you're looking at how can I help my supplier negate other sellers. I keep going below minimum advertised price so, mat price. You're looking at this as a very strategic business model if you're doing it correctly and I think a lot of people view it too simplistically. And again, it is simple, but when you approach it from an operation standpoint as too simple, I think you negate the requirements that enable you to be successful. Does that make sense? Joe: Yeah, they're looking at the wrong things. Dillon: 100%. Joe: They're not looking at the most important thing, which is the relationship. With wholesale accounts, with wholesale clients, you've had friends; I mean, you're in the circles, people that you work with. How many wholesale brand relationships do they have or have to have; sorry, I know this is an unanswerable question with accuracy, in order to really make a good living out of it? Dillon: Sure. If you want to replace a job, the way I source, and the criteria I look for purchasing inventory, which is not super complex by any stretch of the imagination, 10 to 12 SKUs is pretty solid. I think you can get to a point where you're actually replacing job income and at least paying the bills. The cool thing about; so you have the spectrum, right, where private label is going to have like a handful; like a small amount of SKUs, in my opinion. One to two, obviously, you're trying to grow that over time, but if you look at the average it's probably a little bit less. Then on the other end of that spectrum, you have like retail and online arbitrage where it's like thousands upon thousands of SKUs. Wholesale is kind of somewhere in the middle, but leaning more towards the private label route. So a handful of great relationships is enough. You don't need to have 30 plus relationships. I think that's where you get really, really big but you don't really need that. You could do a quarter million in revenue with six to seven SKUs if they're the right kind of SKUs because it is repeatable and scalable. Joe: And what are your margins on that? What's left over for you at the end of the day, if you're doing a quarter million in revenue? Because if it's a private label, that's kind of doing a quarter million in revenue, there's not a lot left over. I guess maybe upwards of 50,000 maybe. But they're taking that money and they're putting it right back in inventory so there's not a lot of cash flow in that situation. Dillon: Yeah, it can vary. I've seen people have some pretty high margins. I've seen people take really, really slim margins. I look for at least 30% in gross margin. Obviously, the business expenses that's kind of going to be situational. But if I could do 30% outside of the business expenses, that's pretty good in my opinion. I think it's scalable. Joe: This is after Amazon fees. Dillon: That's correct. Joe: Okay, that's pretty good. That's pretty solid, actually. What about exclusivity? At what point do you get to be exclusive? Because in my view, that's going to make the business more sellable and have value. So, you're not only building cash flow but you're also building equity. Obviously you got to do better than everybody else and be really important to that relationship. Is that it? Dillon: For the most part, yeah. What's funny is it is that relationship and it's understanding that it just takes time; like any great relationship, it just takes time. So a lot of sellers jump in and say, hey, I just got this account, how do I get exclusive? You wait. You do a great job, you become their biggest buyer, you work with them, you add more value than just your money, and then you start to have that conversation over time. I had a friend, she started her Amazon business, it was doing well, and she followed up every two weeks for a year just to get an account. And not just like, hey, how's everything going? These are in-depth emails of, hey, I noticed this on your listing here's what I would recommend you do and gave them all of that knowledge. And eventually they let you know that that's a lot of work, what would it take for you to do that for us? Give me the account and I want exclusive rights. They go, you know what, let's test it for two weeks and if it if it pans out, we'll absolutely give you the exclusive rights. And she's got it now. Joe: Excellent. Yeah, I know that's the trick. Just again, help them. It is a ton of work so give it all the way and then they realize I really do understand the value of having you do it for me. Let's talk about competing on Amazon for the buy box and what Aura Repricing does because it's so very different than what most people have heard on this podcast because most people are content owners, SaaS owners, private label brand owners. They're not wholesale. Dillon: Yeah, so roughly 82% of organic sales come via the buy box. So that buy box is just that where you go as a consumer and hit one click purchase. That's what we call the buy box. When you're competing with other sellers on the same listing, you're not trying to optimize your listing to beat the other listings. That goes out the door. Now, it's about value. In terms of your price it obviously comes down to your competitive advantage in terms of getting cost lower from your supplier hence relationships matter. It comes down to seller feedback a lot of the times. So what we're having to do is stay competitively priced 24/7. And by the way, these things are changing every few seconds. Private label, you're used to set the price and maybe every now and then we'll change it. Joe: Yeah. Dillon: No, 24/7 here and so some of our larger users that have a few hundred thousand SKUs that are actively repricing, we're doing tens of thousands of price changes per second just for them. So, what we're having to do is say you can't do it yourself, it doesn't scale so let's hand that over to a computer with an algorithm with a set of rules that can say, you know what, the price just changed let's react to that as quickly as possible. And if doing so, we increased the amount of time you're in the buy box, which increases the amount of sales you get. Joe: What happens if you've got three products in the buy box, they're all the same brand, and two out of the three are using Aura Repricing? Dillon: Yes, we get this question a lot; what if everybody's using Aura at the same time? At that point, it comes down to two major things. One, your strategy because you have some control over that. Some people are willing to be more aggressive than others. And then number two, what's really more important, in my opinion, is your cost. A lot of sellers make the assumption that we got the same costs. I know what I paid for so therefore, I theoretically know what you paid for it. That's not true. I could have lower cost because I have a better relationship or I have more capital to play with. So, I'm purchasing in larger quantities, in which case I'm getting quantity breaks on my cost, in which case I can be more aggressive in my price. So, it comes down to those major two things. Joe: Okay, what else can people that are a wholesaler do to improve their rankings, listings, and so on and so forth on Amazon? Dillon: Yeah, one of the things we've seen; forecasting with wholesale is very important, just like it is with private label. However, it's a little bit different. So, if I'm not mistaken, a lot of private label people are purchasing like three months' worth of inventory because you have a lead-time for manufacturing. For us, it's like every two to four weeks we're placing restock orders. So, we're trying to get dense from when the capital goes out of the business to when it comes back with profits as small as possible. Joe: So, it's two to four weeks if you just average to three I mean that's a quarter of the working capital that you need for a private label business. Dillon: 100%. So, we're looking at stuff like that. What's important there was a lot of forecasting won't factor in regional distribution. And what I mean by that is a lot of times you can take a SKU that you're selling on and you have repeat sales and let's say you're moving a hundred units per month like clockwork. You testing increasing that to 200 can actually have a larger distribution in terms of where your SKUs are in the country and now you're starting to get access to what's called a regional buy box and you actually start to see a little bit more sales from that. I didn't believe it at first and then I tested it with a few selling friends, and sure enough, they increased sales by just doing that. So you don't have just the one global buy box, although that's what we're able to focus on as developers. You also have a regional buy box. Joe: And Aura Repricing can have an impact on that? Dillon: That's correct. That comes basically down to where is your inventory today, like right now. Joe: And how do you control that again with Amazon? Dillon: Increased inventory. Joe: Just spend more money and have more inventory and then you're going to… Dillon: Yeah, it's a test for sure. Joe: And you can do that over time, obviously, if you have personal overhead. Dillon: Absolutely. Joe: Okay, tell me about Aura Repricing and when did you launch it? To me, honestly, the development of this must have been crazy. I mean, you did finance and M&A; is your business partner a coder or a developer? Dillon: Yeah, so me and my co-founder, James, met actually via Instagram. So, we were both wholesale sellers, separate of each other and we just started to meet up once a week via Skype back in the day and just, hey, what's going on? What's new? He was kind of helping me scale my business because his was already at seven. Mine was at six figures so he was helping me understand some cash flow stuff that I needed to learn. And eventually he was like, hey, by the way, I'm at UMass and I am an engineering student. I'm already starting to work on some side projects. Do you want to partner up? And that's when we started to launch Vendrive. So, Aura, the beta took roughly eight to nine months of him by himself, because I'm not an engineer. I'm not a coder. I can script some stuff and that's about it. Joe: Yeah. Dillon: So that was him pretty much working 80, 90 hour weeks for eight to nine months, just grinding it out and we got the beta up. We tested with 20 to 30 users just from day one just to get that feedback loop going. Launched my winter break between semesters in December of 2018 and then we launched that and I had 50 users paying and we just started a feedback loop and scaling from there. Joe: And you both finished college? Dillon: We did. Yeah, we both finished college at the same time and now we're actually; we were fully remote. I was in Florida, now we're in Boston and we have our first like large office which you can see back here. We have the walls painted and the whiteboard is up, and we're actually hiring three engineers in the next month or two. Joe: Very cool. That's a great success story, man. Dillon: Yeah, thanks. Joe: I know that you said he was in college and you were in college at same time but developing it in college; doing seven figures in revenue while in college is pretty impressive. So let's say he's doing a million, he's doing maybe 300,000 in cash flow, in profit, even if you divide by two while a student in college, that's pretty damn impressive. Dillon: It's not bad. Yeah, it's definitely not bad. That's the thing about wholesale is I tell people, it can be at whatever scale you want. I think it's difficult to really take a private label brand and just be like, oh, I just kind of want to make a little extra cash. When I started mine again, I went back to school, and I was like if this thing just pay my bills and allows me to focus on school full time and get through that and not take six years to get through, it's kind of a solid win. And to be honest, that's kind of where I got it and I was happy with that. And then once I graduated, it's like cool now, we can go full force. And really I did like two semesters before because Aura started to really scale and outpace itself, which was awesome. But yeah, I think it's cool thing. Joe: Let's get back to the repricing part, because if I'm the wholesale owner, how am I going to work with Aura and Aura Repricing to determine how low it goes? Is this simply a matter of math and numbers and what my relationship is; how does it work? Dillon: So you have two major ways of setting a min max. We always require a minimum and a maximum price. This is the range of which Aura is allowed to play within because we don't want to go too low and not too high and all that good stuff. You can manually set that. Some people have their own formulas, some people just take current buy box price and reduce that by 30%. What I typically recommend is the second option, which is an automated option. So, you can set that based on an ROI. We'll actually import your cost that you give us or you're using a tool like Inventory Lab to store that. So, we'll import those and you'll say a minimum I want 20% ROI. What we'll do is we'll factor in your cost and then the Amazon fees, obviously factoring in that 20% ROI and say, okay, here's your calculated min price. We'll automatically set that for all your SKUs. So we create different strategies and those strategies can be assigned to a group of SKUs, one SKU, your entire account; it's really up to you. And then however you want to set those min max prices, you can definitely do that. Joe: That's pretty impressive. Dillon: Yeah. Joe: When it comes to wholesale, again, I'm a little ignorant on it, because it's probably a well-known brand; I would assume or a well enough known brand are people searching for the brand name and therefore there's not as much sponsored ads or are people doing sponsored advertising as well? Dillon: This is what's interesting, I know ads are very prominent and expensive for private label. What's interesting is when I started testing paid ads on wholesale, they were actually very cheap. And for whatever reason, the brands themselves do not seem to be doing that on Amazon. They don't. They just let the sales happen and they don't progress with it, period. The opportunity is that it's less competitive because from my personal experience, what I've done is I've created ads targeting the brand name and the product name and not the type of product. So the proverbial garlic fresh, right. Joe:  [Inaudible 00:22:36.5]. Dillon: Yeah, but we're going to do as an example, Nike, blah, blah, blah. When you're doing that they're super cheap and very scalable. I had a product that retailed for $329.95, it was costing me an additional $5 per sale via paid ads, and they're already doing 30 to 40 units per month organically. But that netted me $55 net profit so minus the $5 we're still doing 50 bucks. So I'm able to increase my volume. I'm trading five bucks for 50 bucks at this point. Joe: Sure. Dillon:  [inaudible 00:23:11.3] oh, that's expensive, five bucks. I'm like, not really when you do the math on it. Joe: Absolutely, you're paying five bucks and you're getting 50 bucks back. That's a good return. Dillon: Yeah, I'm not even very good at it. That's the important part. Joe: Are you doing any video ads; do you have the options to do whatever you want or can you not do video ads for wholesale? Dillon: I've yet to see any restrictions on that. I haven't done the video ads. There's this weird dichotomy where there's some things you should be willing to do for your brands and then there are some things that are just going to cost too much. It's very ROI driven. So, some brands are going to do that themselves and that's going to help you organically. Some sellers, if you have the right exclusive agreement, it can make sense. It just comes down to the math where it really will... Joe: We just had Judson Morgan on from www.Butter.la and he talked everybody through how to do videos from your iPhone or a Pixel, and it's not a lot of dough. An unboxing, if you will. You're making it natural and normal and he talked about the lighting and all that stuff. That's what I'm talking about. He talked about the bump in conversion rate with videos, either video ads or videos in your listings. I know that with private label, they get six or seven; maybe six to eight images that they're allowed to have and one of them can be video. Normally it's pushed to the very end. Do you do that with wholesale as well, the video, the unboxing, and things of that nature? Dillon: You do to a certain degree. So, part of the value add to the brand, again, is not just your capital. It's looking at where the listing itself can be optimized. A lot of sellers are hesitant to do that stuff because all that work is not just coming back to you. It's coming back to all the other sellers. And so that's where it gets kind of interesting, where there's some growth hacks, so to speak, that are only going to come back to you as the seller. So you're not really increasing competition's volume as well. I'm of the opinion if it raises all boats, I'm still probably willing to do it because I'm still getting a positive ROI on that it just depends on the person. So, I'm a huge fan of a growth strategy that I kind of created actually from Amazon affiliate sites. So, I was looking at different brokers. I'm just looking at what's for sale in the Amazon space. I'd like to keep a look at multiples and what's being sold. I was like, you know what, these Amazon affiliate sites are genius. They're there to make money and move inventory because that's when they get paid. So then I said, well, what happens when I start to reach out to these site owners and say, you know what, I sell a grill thermometer, you have a bestbarbecue.com Amazon affiliate site, what happens when I get you to replace your $200 grill thermometer with my $329 one, does that actually increase sales? And if we can structure the URL correctly, all of the sales are coming straight to me, not just anybody who happens to be in the buy box at the moment. It turns out you can. So, there's some more strategy there in terms of growth but that's where you have to really think through the relationship you have. If it's a very short term seasonal relationship, I may not be willing to go to that extent because it is a lot of work. However, if it's a brand that I want to work with for a long period of time, that's different. And I've always told people to approach it that way. If I don't in my mind think that I can work with a brand for the next 12 plus months, I really don't see the point in it. I'm not opportunistic in the way I approach wholesale. Joe: You're blowing my mind that you're 28 years old, I got to tell you that. Dillon: I appreciate it. Thank you. Joe: All right. So, Aura Repricing, anybody that does any wholesale got to go to Aura Repricing. Check it out and see what Aura repricing could do for them. Let's talk also about the two podcasts; I think you've got two podcasts or is it one? Anything else you want people to know about you and things of that nature before we wrap it up here? Dillon: Sure. So, I kind of got sick of the $3,000 courses. I'm not anti-course by any stretch of the imagination. Joe: We just launched one for $3,000. Dillon: So, I decided I was going to share everything that I knew, which is I'm not an expert in my opinion, but I know some stuff and so I'm willing to share everything that I do know. So if you go to www.Vendrive.com/blog, I've pretty much written some crazy in-depth articles on wholesale in terms of overcoming objections with suppliers, the cash flow management of it; all the fun nitty-gritty stuff. And of course, Wholesale Made Easy, which is the podcast. I'm not running that active anymore. That was structured to be like an evergreen podcast where it's not short-term tactics. It's foundational stuff like we're talking about here that if you listen to it a year from now, it's still going to apply. We do have the new podcast called Welcome to Growth, which is me and my co-host, Jonathan. It's way more casual and it's more just me and him going back and forth every Thursday on different topics. Joe: That's where I heard your first. I'm like I like these guys, they don't have any scripts at all. It's perfect for me. Dillon: We literally show up that morning. We might text the night before and say, hey, here's three topics that I would like to talk about. We'll pick one and just riff on it for about an hour. Joe: Yeah, it's awesome and you're a wealth of knowledge. We need to talk more about wholesale again someday. Thanks for coming on the podcast. I appreciate it. Dillon: Yeah, thanks for having me.

On this episode of Quiet Light, we speak with Jon Elder, who had a seven-figure exit and now guides others on their startup journeys. We discuss the start of his Amazon career; his new business, Black Label Advisor; and how he guides his clients to success.   Topics:  Why he got into an Amazon business. How his conservative spending affected his start. What he negotiated in the sale of his business. Who his current business helps. How his methods have changed since he started. Why you should consistently innovate. Creating experiences for customers. Who his typical client is.   Resources: Black Label Advisor Jon@blacklabeladvisor.com Quiet Light Podcast@quietlightbrokerage.com   Transcription: Mark: Starting an online business and an Amazon business, that can be tough, right? There are a lot of mental challenges in that and especially those first couple of years; there are a lot of decisions you have to make in order to be successful. You have to think about how much inventory should I be buying in that first year, how much should I be investing, how many new products should I be launching, all while not seeing a lot of cash in your pocket, because any money that you bring in, you're typically reinvesting in that business to be able to help it grow. And so, there are a lot of challenges through those first few years and I think a lot of people get drowned down mentally during that time because there are just so many decisions to try and make as you're growing a business. Joe, you had Jon on the podcast to talk about that. He went through this. He went through a successful exit, and now he's training people on that startup process. How to start up an Amazon business, how to build brands and make those decisions a bit more clearly, have the right mindset as well going through this to make sure that you have some resiliency through that process. Joe: Yeah, Jon reminds me of us and what our website says which is a bunch of entrepreneurs with a bunch of crazy, been there, done that experience. That was a terrible quote from our own website. I should have had it up and read it. Mark: It's something like that. Joe: It's something like that; a bunch of people that have done something. Mark: We're just a bunch of guys and Amanda. Joe: And Amanda, she runs the show. Jon, he had a mid-seven figure exit and it was a substantial and life-changing one that will probably change a generation or two of his family. And he did it through building an Amazon business the right way with multiple brands in one Seller Account. Not that that's the only right way. There are many ways to do it. But he's sharing his direct experience. He's not the typical guru if you will. And I shouldn't say that because we have many friends who would be considered gurus that are actually really good at what they do. But he's been there, he's done it, and now he's going, okay, look, I can help people. I truly, truly can help people. And he set up a system and a process to help people understand how to identify the right product, not just from maximizing value and return on dollars but upon doing that, you're going to be happy and satisfied with working with you and your cash flow; how long the launch process really takes, how often you should launch. He never used any launch services or anything like that. There are a lot of steps that he's set up and he goes through and he's working with people one on one. And I thought it would be beneficial to have him on the podcast because he does have a crazy amount of done there and done that experience. Joe: Hey, folks, Joe Valley here from the Quiet Light Podcast. Thanks for joining us. Today we've got somebody that had an incredible exit, one in the mid-seven figure range. Jon Elder ran an Amazon business with multiple brands. Jon, welcome to the Quiet Light Podcast. Jon: Yeah, thanks for having me, Joe. Joe: That was a short but powerful introduction if I do say so myself. We don't read fancy intros here. Jon, can you give the audience listening a little bit of background on yourself so they understand who you are and why you're here? Jon: Yeah, of course. My story is kind of similar to a lot of people in the sense of I wanted to get more out of life and there is always an entrepreneurial spirit in me. And so, 2014 is when I started on Amazon and I was also working on a corker construction job and I honestly thought I was going to be in that type of career the rest of my life. I went to college for Construction Management and so it's a pretty high profile, very successful career. But the scaling of salaries is driving me a little crazy and so I wasn't okay with just getting the 5%, switching companies maybe down the line. So, I got into the Amazon world because I thought it was a really great opportunity. At the same time, I'm really conservative so I didn't go in with a large amount of capital. I started with roughly $5,000 and I got my feet wet in the golfing category. Some of that is due to just my general interest in sports and it was a product that there weren't a lot of competitors in that category. It was something I was interested in and something that I thought I could innovate a little bit in that category and become the leader. And within a year I actually did become the leader. I became the number one seller for that specific product. Joe: And you have a job the whole time, Jon, or did you quit? Jon: Yeah, actually I worked full time until 2016. Joe: Excellent. Okay, that's good to hear. Jon: Yeah. Joe: That's what I like to hear. It's a less risky path for people. Jon: Yeah, I'm married, I have a son and so their needs actually come first. I had to make sure that I wasn't putting my family in a bad financial position. So, yeah, I definitely worked with factories in eight. I spent a lot of hours. My wife was very sacrificial, allowing me to spend all that extra time. We used to have conversations about this that we're building a business in the future and there's some sacrifice that has to be made for that. And that's just part of life. Anyone who says that it's easy and it doesn't take that much time is a complete lie. It's a lot of work and very, very stressful but it definitely paid off. Joe: Yeah, you've got five brands over that time period as well, not that just one? Jon: Right and part of that story is just pursuing products that I had an interest in. And not all the brands were successful. Some of the brands were definitely not successful but thankfully the vast majority of my brands took off and became leaders in their respective categories. Joe: Okay, so just to review and just to understand fully who you are, what you've done, because we're going to talk about some of the nitty-gritty here. But in the last year that you sold the business, you did about six and a half million in revenue. You ran the business side by side with being a new dad and a full-time job for a couple of years before you exited. You had five brands and ultimately you sold for mid-seven figures. We're not going to give away the detail here, but an amount that is a life-changing figure that would have taken you 20 years in your construction business to earn probably maybe even more, right? Jon: Oh, yeah. Joe: Over the over the five years or so that you were running the Amazon business, I always love asking this question and it's a tough one because you haven't done the math yet but did you take and make more money as you were running the business; take more cash out of the business for you and your family during that five-year period, or did you get more when you sold the business? Jon: Oh, I definitely got more when I saw the business. One of the driving factors behind the success of my business was the vast majority of the money; any profits that we got were reinvested. That helped us launch products faster. It helped us launch new variations faster and so that allowed us to grow the business very, very quickly. Joe: You must have taken something out for yourself, though, I would assume. Jon: Oh, yeah, definitely. Joe: Just enough to live off of, was your wife working? Jon: No, my wife is a stay-at-home mom. In 2016 when I went full time with Amazon, the goal was to pay myself a salary that mimics my salary at my job and then as the business grew to continue to scale that up from there. And of course, at Christmas time because of the sales and the profits there, doing things like small bonuses and things like that. Yeah, the money that I paid myself definitely increased over time. In the first two years, I paid myself very little just because I was obsessed with growing the business. And honestly, from the very beginning of starting the business, I had a number in mind for my exit someday. A lot of people will say they have vision boards mine was a very specific number. It was in the multiple seven figures and everything I did in the business was geared towards that end goal. And so that's everything from having all my brands under one seller account, all my bookkeeping, just keeping everything clean, strong tax records. Joe: Preaching to the choir, I love that. I love all of it. That's great. It's a clean and easy deal. Did that enable you; was your buyer and SBA buyer or were they a cash buyer? Jon: He was an SBA buyer and the package deal for that was kind of interesting. Roughly 75% was upfront cash and then the rest was split between the seller note over five years and then an earn-out in perpetuity. And so that actually wasn't originally in the contract and with my lawyer at my side, we negotiated that to be perpetuity so I'll get the money eventually. Joe: Wow, that's fantastic. That part of it was probably outside the SBA guidelines though, yes? Jon: That's completely outside the contract. Joe: Good, good, good. Understood. Okay, so you learned an awful lot, you had five brands, some were successes, some were failures along the way, and you're now helping other people as well. What are some of the basic tips that you would give somebody if they're just starting out? So this podcast, even though you had a multiple seven-figure exit, even though you've operated five brands, you're really focused on helping people that are just starting out more than anything else. What are some of the basic things that somebody should look for if they're, let's say, either starting out or if they're buying a small Amazon business, that might be a couple of hundred thousand dollars in total value? Jon: So it sounds cliché but follow your passion. That's something that I tell my clients and friends and family who are interested in starting an Amazon business. Do something that you're generally interested in. And it doesn't have to be your ultimate passion. For example, golfing was never the ultimate sport. It was just a general interest in it. But go into something that you have some sort of interest in because at some point you will have hurdles and you will have issues with your business. So, for example, you might have to spend a couple of hours on a Friday night talking with one of your factories about resolving quality issues on a previous purchase order. You got to be invested in that product and if it's not a product that you're interested in, for example, I would never go into women's makeup because I have zero interest in it. I just don't know if I would be totally in it once I hit those bumps in the road. Joe: Yeah, and I've heard people say just the opposite, except for that part of the bumps in the road. So you could be product agnostic, but it helps, it's not an absolute requirement, it helps, as you're saying, to have some passion about the product. If you're going to end up on a call at 11 o'clock on a Friday night with a manufacturer on the other side of the world to work out some kinks in the detail, if you're not passionate about it, if you're not interested, if you hate it, you'd probably think about doing something else. Jon: Yeah, and I think along this subject too it's even deeper than that. I mean, so often, you're going to have other competitors for your product. There is so much innovation and improvement in your product that takes place over time. Personally, I wouldn't want to be looking at makeup and spending hours and hours and hours trying to get a better formula because I just don't care about it. One of my other product lines was an outdoor kid's product. The mission behind that brand was actually to encourage kids to rediscover the great outdoors. So many kids are on tech now and they spend hours and hours inside on the Switch and on iPads that; and this is how I parent as a dad, too is I encourage my son to go spend hours outside. Joe: How old is your son? Jon: He's five. Joe: Okay, wait until they're teenagers. It gets even worse, man. It gets even worse. They're playing with friends all the time it's just online I tell you. So, yeah, have some passion about what you do. There's no question about it. You started with 5,000 bucks. Are you helping people that haven't even picked a product yet or those that have a product idea and has sourced it and are really just trying to figure out how to how to get some traffic on? Jon: Yeah, obviously it depends. Some of my clients definitely have product ideas and they're already innovating and they want to go into a category where it's going to be truly unique and different. And then others are still in the brainstorming stage. My job is to just advise and help them along the journey all the way through sourcing and getting on to Amazon and launching. But there is so much that goes into the product research phase, and that's what I tell people, is just expect to spend hours and hours researching and researching because this is your money you're talking about. And some people take out loans. This is real stuff. You need to be 100% sure that you're in it for the long haul with your product. So, it comes down to researching the estimated revenues for that product. The thing that made me the most successful was innovating products that had some negative reviews. So I would harness all those reviews and fix all the problems. Joe: How do you do that with the manufacturer on the other side of the world? Jon: It's pretty incredible. I actually never visited any of my factories. I had four factories and it was all through phone calls, Skype, and emails. Joe: And it worked, not a problem. So are you working with a product innovation firm that's doing industrial design work for you or are you just sketching it out yourself and asking for innovations from the manufacturer? Jon: No, actually, the innovations were things that; again, because I was in product categories that I had a deep interest in, I was able to innovate myself. Joe: And do you then just put a drawing in front of that manufacturer and say can you do this? Jon: Exactly. Yeah, sketches are really useful, and then something that blew me away was how intellectual or sophisticated the Chinese factories were. They actually had 3D modeling engineering guys in-house. And I worked with some big boys. The factory for the golfing product that I sold, they actually supplied some products for the PGA Tour. One of the keys to my success was working with factories that were not starting out their journey as a factory. These were very established factories that sold products to Walmart and brick and mortar companies. Joe: Yeah. For those listening one of the additional options is Gembah, www.Gembah.com. We had Zach on the podcast here. It's a product innovation company, its industrial designers that can do that. If you're not good at drawing and innovating, they can do that work for you so that you present a more professional look to the manufacturer. Okay, so advise number one, spend a lot of time on deciding what product and product categories you're going to go into because this is where you're going to be spending all of your money in the future years, yes? Jon: 100%, and all your time. Joe: All right, let's just say we picked a great product. What's next? I mean, is it simple photography, put the listing up, look at basic stuff in terms of recommendations from Amazon? Are you using a launch service like Viral Launch or are you using some other launch service or a combination of different things? Jon: Yeah, for launching, I can get into that in a second. So, the next step that worked really well for me was doing a ton of screening with the factories. And then what I would do is I would do three final samples and we're dealing with weeks and weeks of communications here. Like this is a long process to make sure that my factory is the best of the best. So I would test the factories over email and I would ask oddball questions. I would also come across as the VP of Logistics or the VP of Product Innovation. So I would definitely present myself as an image of a large corporation. They never thought that I was a mom and pop shop in the States. But getting three samples from three strong factories was really successful for me. Joe: Three samples from each or one sample from each? Jon: Sorry, one sample from each factory. And then I would stress-test those products, use them, inspect them, see how they feel in my hand. I would do all those types of things. I ask friends and family what they thought of the products. That was a very common process. And then I ended up after taking in all that data, deciding on my final factory. Joe: This may be a basic question, but I assume you're paying for the sample and paying to have it shipped, right? They're not sending free samples and free shipping. Jon: Correct. Joe: So you're going to spend several hundred to a thousand dollars in just reviewing product samples I would assume, depending upon product cost of course? Jon: I would say a couple of hundred. Joe: Expected, and that's an incredible investment that you have to make, right? You can't just look at some stuff and get one sample and off you go. Jon: Yeah, so it's common to see that everywhere right now. It's like you can skip all those steps and you don't need to worry about that. There is some time and money upfront that is going to save your butt long term. 100%. Joe: So then if you've got the product samples; let's say you want to innovate on all three, let's say they're pretty close but you want a thicker grip on a handle or something like that, are you asking the manufacturers all three just to see how they respond and react and work with you in terms of innovation? Jon: 100% and part of that is also testing how flexible they are as a factory and how easy they are to work with. Joe: Okay. Jon: If they put up a big fight and complain about things, that's going to be a red flag for me. In the factories that I ended up working with, the answer was always yes. Their response was yes, we can do that. Yes, we want your business. Yes, yes, yes. Those are the guys that I ended up working with. The ones who caused issues for me and said, no, we can't do that, that's going to cost $5,000, I just got rid of those guys off the bat. Joe: All right, so what's next? You've tested three manufacturers. You chose a product, you innovated the product, and you're at the point where you've got the final decision on what you're going to invest your money in. What's next after that? Jon: So at that point, you have your final sample, and hopefully you have that in hand, typically production, depending on how many units. My test unit order was always 250 units, sometimes 500 units. So what I would do is while production is happening, whether that's two weeks or four weeks, I would have my final sample sent to a professional photography firm. In the very beginning, I actually took pictures myself and had a designer kind of edit my pictures and pump up the colors a little bit. But later down the road, when I was launching product after product, I'd send the products to a professional photography firm and have them do the enhanced brand content just to tie in the branding for my product. Because in the beginning, I sold a lot of random products, and then as time went on and I got more educated on it, I realized I need to be establishing my brand. I need people to come to Amazon for that specific golfing product. I want them to see my name and think quality and fantastic customer service. That's what I wanted them to remember about me. And so part of that is beautiful packaging, part of that is beautiful enhanced brand content. I had videos as my seventh picture on the listing. Joe: I was just going to ask that. How many of your listings had videos on them, all of them? Jon: The two largest brands had videos and that was kind of like a cost decision because the videos that I went with were extremely high production videos. And not everyone has to do fancy videos. The reason why we justified that was those brands were very, very large. We're talking big revenue numbers so it was something that I felt was needed. Joe: You didn't do that out of the gate on that first golfing product I assume, right? Plus, it was 2014. It probably wasn't an option for you. Jon: No. I don't remember the year that they allowed videos on the listing. I think it was maybe starting to happen in 2017-ish but yeah, in the very beginning you were locked out of everything. You had a paragraph for your description; you had bullet points, and then seven pictures. That was it. Joe: Yeah. Okay, so now you've ordered products, you ordered 250 units, spent a couple of hundred bucks on samples, you got another final sample you sent off to a photographer. It doesn't sound like you've got a whole lot of money left if you're starting out with five grand. I guess it depends on how much product cost is. Jon: That initial investment can range drastically. My first product in the golfing category, I sourced it for a dollar a unit. Joe: Well, that makes a difference, that it explains it right there. Jon: Yeah, exactly, it makes a huge difference. And I did that on purpose just because I'm so financially conservative that I wanted to learn the logistics process of Amazon and if I did screw something up along the way, whether that was customs or something at Amazon, I wanted that capital invested a tad small. Joe: And if you were in a competitive space that would have meant the barriers to entry in terms of cost are pretty low. A year later you said you wound up with the top listing, but did you start to see competitors come in pretty rapidly after that? Jon: Oh, yeah, 100%. And I think what drives that is people see a new seller take over that category and then they see all the revenue go to me and then they think, oh shoot, I'm going to mimic him and I'm going to come in and take some of the revenue. And that's part of life is you have to; and when I mentioned innovation, you have to be constantly innovating your products. So I ended up adding a special device to my golfing product that actually had a patent for it. No one else could do that but that was kind of like an additional tweak I did for the products that made my listing unique and different from all the other listings. That's just the harsh reality of Amazon is once you become a category leader, you will have a lot of other people come in and mimic you. Joe: And the way to fight that is to innovate. Jon: Innovate, be the best, and when you think your pictures are good just get even better pictures. Joe: Yeah, I hear you. All right, so now we've got the product. You've ordered it. You are starting to have your photos done. What's next? I had mentioned launches and systems and things of that nature, where are you helping your clients and advising them to go from there? Jon: I'm different in the world of Amazon because most of my products; actually all the products were done organically and so my strategy is a little slower than other sellers. Joe: Let's define what you mean there organically. Jon: So for example, never using services like Viral Launch or other services where you're paying discounted rates or using websites to launch your products. Joe: You simply put the listings up on Amazon use Amazon Sponsored Ads and off you went? Jon: It's a little more than that. Joe: It always is. I'd like to simplify things and dumb it down but I know it's a lot more complicated than that, yeah. But no launch services, nothing like that? Jon: Right and so what was really beneficial was really actually humorous autoresponder emails. So we use a service called Feedback that was really, really successful. Alongside that doing a little bit of a giveaway through the early reviewer program and then just pumping PPC, to be honest with you. And so typically we do like slightly reduced cost for the products to be priced a little lower; nothing too drastic because that can mess up your Lightning Deals down the road. So we would reduce it a little bit and just funnel a ton of money into PPC. And then we had an autoresponder series on average two to three emails. Joe: So explain the autoresponder part because you don't have control of the customer. This is after they buy the product? I'm confused on the autoresponder part. Jon: This is right after someone buys the product. So one email goes out three days after they receive the product and then another one goes out seven days and another one goes out 14 days. And those are all tweets specifically to be kind of funny. So many people open up emails and to be honest with you, most people don't open their emails very often. So having a really funny title for the email and then the actual body of the email being short and sweet and using a joke or something about the product was really, really helpful. Joe: I got you. So, you're not breaking even upfront, I assume, because you're spending a lot of money on Pay-Per-Click. Jon: No, I'm definitely in the red when I first started. Pretty much all my product launches started in the red. Joe: How long are they in the red for? Jon: Probably a minimum of six months because I'm doing it organically. Joe: So, how many products are you launching in the first year; two or are you going after more? Jon: The first year was two products actually. Joe: So, if somebody is coming to you with a little bit bigger of a budget and let's say they've got 20 grand and they're really needing your guidance to get launched and they've got an idea of the product. Are we still looking at losing money or breaking even for the first six months, eventually breaking and making a little bit? Jon: That is so dependent on the category that you're in. If you go into a category where you're competing with guys that have 500 reviews or a thousand reviews; let's say the top 10 sellers have a thousand reviews, it's going to take some time and you're going to have to burn through some cash. And the reason why is PPC gets more expensive every single day. That's just the reality of it. And everyone is competing for those keywords. And so, for example, with my products, I always outbid my competitors for the top search volume keywords, and the reason why is that that drove incredible sales to my listing. And PPC was actually the highest cost in terms of expenses for my business. Joe: Do you know what it was overall as a percentage of your revenue? Jon: Oh, man. Joe: I'm typically seeing anywhere between 10 and 20%. Jon: Yeah, I want to say was more like 25%. Joe: Okay. Jon: If we're dealing with the PPC costs alone my CPA would just look at me and be like, man, you guys are spending a lot of money on PPC. But that's just the reality of the business. Joe: But your CPA still has a day job? You get to do whatever the hell you want at this point in your life, right? Jon: Yes sir. Joe: Then who is right, you or the CPA? I think you were. Jon: Those expenses look kind of scary, but when you're looking at the percentage of revenue, it becomes a little less scary. Joe: Yeah. Now do all; I know the answer to this, but not all product launches are going to take six months to start to get traction and breakeven, did you have any in your five-year stretch where you would see some just home runs out of the gate or get some profitability within the first one to two months? Jon: The kid's product took off very fast and that was a very organic launch. And the reason why was there were maybe two or three sellers for that product and they had an inferior quality problem. So if you go look at the reviews, the actual liner of the material for the toy would just deteriorate like within a month under the sun. And so we innovated and we got the best liner possible, got UV-resistant liner and improved the product drastically and that took off with beautiful pictures. We actually hired some models; some family members actually took pictures with the product and just focused on quality for that product. People bought it and I realized, wow, this is like; it showed up in the reviews, your product is as lasting a long, long time. And that became very successful, very quick. Joe: And it was all from looking at other listings and the negative reviews that those had and innovating and improving the product? Jon: Correct. Joe: Yeah, pretty cool. How hard is it, though, to find a category where there are only two or three sellers? It seems like an impossible task these days, is it not? Jon: So Amazon is definitely; there's a lot more competition now. I think the secret's out about FBA. Joe: It might be, yeah. Jon: It's definitely harder now. I think that most categories are going to have far more than two to three sellers and so what I always recommend is even if there's seven sellers, you can break into those market segments as long as you're not dealing with sellers that have like a thousand reviews. If seven of them have 75 reviews or maybe 200 reviews, that's something that you can definitely go into and compete with. But there is always going to be a hole in the market. There's always going to be a chance to innovate and do something and spend the time to make the best product possible that lots of other people aren't going to do. And one example was actually the leather goods category that I was in. It was specifically for men. We drilled down all the way into the product packaging. A lot of people don't do that. They would get their leather goods products and they'd open it up from the box and it's in a polybag, right? That's not an experience. Joe: Right. Jon: So our idea was let's make it an experience for this person to open it up and sell everything down to the custom packaging for the box down to a branded tissue with branded tape. So whenever the person opened this product up, they knew that they were receiving a high end, high-quality product that was different from everyone else. So that's just like; it sounds kind of silly, but no one spends time with packaging and what does it feel like when you open up that product at home? Joe: It's because it's not sexy. They spend time on marketing and topline revenues and talk about it with their friends because it's sexy. But packaging and good bookkeeping and good branding and good photos and videos and the profit is actually what puts you in the best position possible, which is doing whatever you want at this point in your life. Jon: Yeah, definitely. What's interesting about that is the customers would actually talk about all the nitty-gritty details that I spent time on. That would come up as content and some of those reviews would be the top-rated reviews. Someone left a review on one of the leather goods products and it was this detailed long review with pictures and they went out of their way to be like, I've never opened a product from Amazon and the packaging was just stunning. So I was like, yes, it worked. And so other customers who are on Amazon obviously see the top-rated reviews and see that type of content and it definitely helps and it soon became a leader in that category. Joe: Cool. Jon, we're a little short on time, but I wanted to ask you, what are some of the biggest challenges you think folks are going to face? Jon: I think the biggest challenge is definitely just not getting swept up in sexy products. I've seen this online so much, just this huge push for going into supplements, for example. I tell my clients, do not do supplements. Don't go into that category. Don't do it. Don't do products that go on people's skin. Don't go into products where you're ingesting things. I'm always recommending kind of simpler products that are very, very low risk. And don't go into knives; things where people can get injured. So, just focusing on a product that you're interested in and it's low risk. And that's always tough because you see the revenues that other sexy products are bringing in and people get swept up in that. Joe: This is one of the first times I wish I just hadn't asked that question because I sold; my own company was a digestive wellness supplement company. I've got a good friend that's selling his makeup business for like 40 million dollars. We have, as a company supplement companies that are under contract for anywhere from two to 20 million dollars. And I think when they're when they're done right, they're done right. Jon: Exactly, and I would never want to give the impression that it's not possible. It's just my conservative nature kind of stays away from those types of product lines. And you have to be you definitely have to be a more sophisticated seller to… Joe: These guys are. These guys are all very, very smart, very good at what they do, have SOPs that'll pass on to the owners of the business, as did mine. And it's competitive, right? It's that they are low barriers to entry cost-wise. Jon: Extremely, you have to have big capital and that's one of the barriers for sure. Joe: Yeah. Well, I think it is a nice; it's a low barrier to entry to buy into the product category, but then you've got to rank and that's where the additional capital and expertise goes. It's very, very challenging. All right, so how do people reach out to you? I see its www.BlackLabelAdvisor.com, but ideally, let's talk about who your typical client would be and how they reach out to you. Jon: Yeah. So the easiest way to reach out is to go to my website, www.BlackLabelAdvisor.com or you can email me Jon@BlackLabelAdvisor.com. My passion is to help other people replicate my story. So many people I talk to you are they'll see my story and they'll say, oh my gosh, that's a dream, you know? And I used to think it was a dream too. And when I closed on the sale of the business, it was a dream come true to see the money come through. It was an unbelievable feeling that you just never think it's ever going to happen. I have recommendations and systems and third party companies I highly recommend. Along the way, I made mistakes myself and my passion is to help people avoid those mistakes and grow their business faster just because of all the experience I have and just help them along the journey with the end goal of selling someday. Joe: Yeah, I like it, folks. Jon is not somebody who can't so he teaches. He actually did it. He built an Amazon business with five brands, sold for a multiple seven figures, and now he's helping them. And that's what we do at Quiet Light, we help first. We want to help you succeed. Strangely enough, it actually helps us in the long run too, right? Somebody listening in the audience hire somebody like John who has real-life experience to give real-life advice to help them succeed in their online business. That person will come around at Quiet Light someday as well. So with that look around, who can you help? Help out your neighbor, help your friend that's in the online space and keep helping, it'll come back around too in time. Jon: Definitely. Joe: Jon, I appreciate your time. BlackLabelAdvisor.com folks, reach out and connect with Jon if you need some help to help get your Amazon business off the ground. Jon: Awesome. Thanks, Joe.

In today's Solidarity Fridays episode, Joe and Kyle have, in Joe's words, "a wildly rambling show." They cover topics in the news, including MAPS' recent completion of their Capstone Campaign, a non-profit fundraising effort to fund the final research required to seek FDA approval of MDMA-assisted psychotherapy (through which they raised $30 million from several high-profile names), MindMed's new LSD-MDMA "candy flipping" phase 1 trial set to commence later this year, Representative Earl Blumenauer's (D-OR) fundraising efforts for legal psilocybin and Oregon's ballot initiative becoming a measure that people can vote on in November, and the Usona Institute resuming their previously COVID-halted psilocybin studies. They then talk about a lot of different things: how to achieve psychedelic states without plants or drugs, Grof's conclusions from 5000 sessions with clients, the dangers of Jim Jones-esque hero worship within communities, the seldom talked about global sacredness of tobacco, how big money coming into psychedelics both hurts and immensely helps the community, the Venus Project and the idea of restarting lives during the COVID life based on what really makes us happy, the impending doom of climate change and the changes we could all be making to help save ourselves, and the western tragedy of always working to become something and never just being. It's largely a conversation about lineage, and making sure to give thanks and respect to the people and history that led to where we are today- not just in the psychedelic sphere, but in all things. They also remind us that spots for September's Navigating Psychedelics class are going fast, and there's a new class available called Imagination as Revelation, developed by Kyle and Johanna Hilla-Maria Sopanen. Notable Quotes “My girlfriend, for some reason, had the Republican National Convention on TV last night, and Ivanka Trump was talking, and talked a lot about addiction and how big of a situation opioid addiction is, which is totally true, but like, with her saying that, to me, what that means is that there’s going to be an increase in funding to the DEA and the drug war, not an increase in funding for treatment. Because typically speaking, that party doesn’t necessarily want to fund treatment; they want to fund prevention, which they see as the drug war. They’ve not noticed yet that their drug war isn’t effective. I’d like to congratulate drugs for winning the war on drugs.” -Joe “Let’s just cut the shit with the drug war. It’s racist, it’s horrible, it’s killing a lot of people still, there’s tons of political prisoners, still, in jail for cannabis, which in many states is being sold and people are making a killing on. It’s just insane to me that people are going to jail for not hurting anybody.” -Joe “When we say the ‘psychedelic community,’ what is that? There’s so many different subsets and so many different people with different agendas. You have the folks who might classify themselves as being part of the psychedelic community that go to festivals and raves and they’re really submerged in that art scene, you have the psychedelic community of therapists and psychiatrists and people in the medical model wanting to do that thing, you have the Decrim Nature folks, you have the shamanic lineages. You have all these different little subcategories within a larger generalization of an interest, and everybody’s approaching it differently. People want to see different things happen. How can we come together? ...How do we try to appreciate all different use cases and really respect where people are coming from and that we don’t need to fit it within these ‘this is the only way, this is the only model, and my way is better’ [paradigms]?” -Kyle  “Whenever I think about the archetype of America and the west, I usually think of the hero. Can we stop playing the hero role and could we start to look back at other archetypes and really appreciate other archetypes? Like, why does everybody have to go out and slay the dragon?” -Kyle “Are you just getting really expansive and manic and you want that same yacht Usher has? Or do you want a garden and a small home and some sort of a community around you? Both have a certain kind of appeal, but what’s more sustainable? What helps you connect with your family more and the planet more? It’s probably the garden.” -Joe Links James "Kiwi" Oroc Fundraiser Psychedelic Research Fundraising Campaign Attracts $30 Million in Donations in 6 Months, Prepares MDMA-Assisted Psychotherapy for FDA Approval Landmark clinical trial exploring LSD-MDMA combo to begin late 2020 Congressman Raising Money To Legalize Psychedelic Mushroom Therapy Madison nonprofit furthers research on psychedelic drug and depression Elon Musk's Neuralink update: How to watch, start time, 'working' device demo Support the show Patreon Leave us a review on Facebook or iTunes Share us with your friends Join our Facebook group - Psychedelics Today group – Find the others and create community. Navigating Psychedelics

On this episode of our podcast, we speak with Kellianne Fedio, an Amazon consultant. She discusses selling her previous business for seven figures and the creation of her new podcast. Her journey is long and interesting, with a lot of twists and turns. Here, she shares her entire story and offers great advice to those who want to follow in her footsteps. Tune in to hear Kellianne's great insights. Topics: When she stumbled on Ecommerce, she realized it was a good fit. How Amazon has changed since she started. Why outside funding sources are necessary. The importance of Mastermind groups. Living through rocky periods. Explaining rebates. Kellianne's consulting methods.   Resources: Kellianne on LinkedIn Kellianne on Facebook Digital Shelf Strategy Quiet Light Podcast@quietlightbrokerage.com   Transcription: Mark: Joe, we know that first-hand experiences of people that have gone through the process of building a business, preparing it for sale, going through that exit, that tends to be some of the greatest stories and stories where we can get a lot of lessons back to us that we can apply and learn how to optimize our own businesses for a better exit. I know you had Kellianne on recently and she shared her story of building her business and going through that exit and now her current pivot where she's starting up a podcast on this very topic. Joe: Yeah, Kellianne is good friends with another good friend of ours, Paul Miller, who owns Cozy Phones and Kellianne had a seven-figure exit. Technically, I guess it would be early this year that she closed on the transaction; early 2020. And she's learned a lot through that process and now she's sharing that experience and the knowledge and the networking and the story of building a business on Amazon; all the resources and connections that you need to make in order to build it well and build it right with an eventual exit in mind. So she shares her entire story and gives real tips and advice from her own direct experience during the interview. Joe: Hey, folks, Joe Valley here from Quiet Light Brokerage and the Quiet Light Podcast, Today I've got Kellianne Fedio and I had to say that out loud several times to make sure I pronounced it right. Kelly is a former attorney, Amazon seller, seven-figure exit that she's had recently. And she's going to be moving into helping people build their Amazon businesses for a stronger exit down the road. Kelly, welcome to the Quiet Light Podcast. Kelly: Thank you so much for having me, Joe. I'm such a big fan of everything you guys are doing over at Quiet Light and have done for the past several years so it's a real honor to be here. Joe: I appreciate that. I did more of an intro just now than I normally do, but I didn't read from the script. But why don't you go ahead and tell us who you are and your story and where you came from and what you've done here? Kelly: Sure. So I started out as an attorney in a former life, and after having kids, getting married, I became very unhappy in that profession. That was just a lot of long hours, not enough pay at least for what I was doing, and I really wanted to be there for my kids. So I became a stay at home mom for a while and loved every minute of it. And then when my kids started elementary school, I was like, okay, what's my next chapter here? And I never would have guessed it would have been entrepreneurship. I was very traditional type-A personality in high school. I'm going to get all A's. I'm going to go to college. I'm going to go to law school. I'm going to be an attorney. And that was like my plan for the rest of my life. And so fast forward to several years later, after having practiced law for 10 years and now having kids and a husband and a wonderful family life, I was like what am I passionate about? What can I put out there into the world that not only is going to hopefully bring in income to our family but also that I could be excited about doing? And so I just knew it had to have something to do with online; being online and creating value online. And so, like a lot of other entrepreneurs getting involved in the online space, I tried a lot of different things, made tons of mistakes, had tons of failures, learned a lot, loved every minute of that experience, but sooner or later stumbled upon e-commerce and pretty quickly realized this is something that I really could see myself doing for the foreseeable future. And so around that time, Amazing Selling Machine had become pretty prominent in terms of the Amazon education space. So I was in ASM3 and of course… Joe: I got to ask, what number were you? The early ones were the good years. They're coming back around. They're doing good stuff again. I talked to them last week. Kelly: They are. They're always innovating, always doing new stuff so, I mean I always bring that out when I'm on podcasts or other interviews, because if it wasn't for that course my life would be a lot different. So I met an amazing group of entrepreneurs with the affiliate group that I joined. It was Ryan Moran and his tribe. I met a lot of amazing people. I'm still friends with them to this day, and really just dug in and had some pretty early success early on. So it was really, really exciting and I knew that this was what I was going to be focusing on, probably forever. Joe: How did you choose your first product? Kelly: I chose something that I thought I could build a brand around. So I'm very passionate about talking to other Amazon sellers about when they're thinking about how to start their business. You know, people always ask, well, how do you pick a product? First and foremost, you have to build a brand these days. When I started, you could throw up kind of anything and just with a little luck and… Joe: How many years ago was it that you started? Kelly: 2014. Joe: Okay. Kelly: Yeah, so it was a while ago. Things have drastically changed, right, in the Amazon space? Joe: A little bit, yeah. Kelly: Yeah, a little bit. And so even back then; and I had no branding experience or consumer product experience, but I knew that this first product, I could build a brand around it and actually wasn't a product that had a huge demand at the time, but it was a product that I knew that I would love and that I knew that other active women would love. So that's really what I built the brand around and just continued to develop products; not all winners, lots of failures… Joe: Additional products all within that brand, yes? Kelly: Exactly, that would serve a core audience and solve a problem or need. Joe: How many products did you launch initially, was it just one? Kelly: It was just one. Joe: And it was a success out of the gate? Kelly: Not right out of the gate. So I launched it in August but by that Q4, I had reached seven figures on top-line revenue so it was really, really exciting. Joe: Cool, very exciting. Kelly: Just with one product, one variation. Joe: And probably not working as many hours as you did as an attorney. Kelly: No, I mean, I definitely was working a lot because I was still in learning mode. I mean, the thing about Amazon and e-commerce is you're not only learning the platform itself, but you're learning how to source overseas, perhaps, and manufacturing and product design and advertising and marketing. So there's a lot of different skill sets you have to learn. So I definitely was really, really passionate about learning as much as I could. Joe: When you learn all of those things, do you think it's things you need to learn and then do yourself or do you think that there are certain experts that you can outsource certain things to like photography or listing creation or whatever it might be; importing from China, dealing with different things? Are there certain aspects to an Amazon business you feel that should be outsourced and things that you should do in-house as the entrepreneur that started the business? Kelly: Oh, absolutely. In the beginning, I think you should do everything with the exception of maybe photography. Super specific skill sets, like graphic design or photography certainly, you can outsource that early on. But everything else I would say you have to learn first and foremost yourself before you can effectively outsource it. And there are I mean, so many great service providers now that have obviously spawned in this Amazon industry not only software services but also other types of services, whether it's Amazon brand management or writing listings, things like that. So now it's all out there, but you should really learn the components and the strategy behind it first before outsourcing. Joe: How much money did you start with Kellianne? Kelly: I started with about $5,000. Joe: Okay, and did you have to borrow more to keep up with inventory? Because that's the story that I consistently hear. I started out with X and then when you dig deeper the business didn't fund the growth. Did yours fund the growth or did you have to go and borrow more? Kelly: In the beginning, it did. But yes, even if you reinvest all of your profits, there's no way you can grow initially without getting capital from outside sources. So about a year into it, I was able to get Amazon Lending so that was great. But before that, it was a lot of credit cards. And then early on, I actually was able to get a line of credit after the first year. But until then, it was really credit cards. And I wouldn't recommend people doing that but sometimes it's just a necessary evil to get where you need to go. Joe: Yeah, I was playing golf with a mentor years ago before I grab my head and one of the things he said to me was get a line of credit set up now; before you need it, get that line of credit set up because you never know when you're going to need it. And I see so many people that are struggling to keep up with purchasing more and more inventory for growth or developers if it's a SaaS business because they don't have the ability to stroke a check when it's necessary. They go hunting for that line of credit when they need it as opposed to getting it set up beforehand so I think it's great to get it set up beforehand. So you hit six figures you said by the end of Q4 your first year… Kelly: Seven figures, I was very lucky. Yeah. Joe: And did a million in revenue in 2004. Kelly: Mm-hmm. Joe: Don't you like how I could do the seven-figure translation to a million? That was really; okay, all right. Anyway was it all with one SKU or did you add additional SKUs as well? Kelly: By that next quarter of 2015 then I started adding more SKUs, but it was really just on one product. And so that talk about funding the inventory for that, I got to say it was just a lot of luck. I was able to forge a really strong relationship with my supplier very early on in China without ever having met him. And he gave me terms once he saw that this thing; and that normally doesn't happen that early on in the relationship. Joe: No. Yeah, I know. Kelly: He was able to give me terms. So that's another way that I was able to fund that growth so quickly that that first year. Joe: Yeah, if you can get to China, folks, we did a podcast with Athena Severi from China Magic and before that with Dan from Titan Network all about negotiating terms with your Chinese manufacturers, and it does exactly what Kellianne did, which was it gives you more cash flow for buying more inventory. And if you can get terms, it's a lot better than an Amazon Loan because the interest rate is very different. It's nonexistent in most cases. During that initial journey Kellianne if we summarize things so far, you took ASM3, you invested $5,000, you did a million dollars in revenue. Sounds easy, but I'm sure it wasn't, right? Kelly: It was and I know it sounds easy and like I said, there was a lot of luck in there too. I'm not going to like take credit that it was just all my superpower genius. But I did have tremendous tenacity because between the time that I launched the product in August, it was like pushing a boulder uphill; August, September, October, November. It wasn't really till November that it really took off. And I had the foresight and maybe just stupidity to order a bunch of inventory in anticipation of Q4 and early on recognize that I could market this product as a gift in addition to just the primary keywords that were related to the product. So that was something that I did very early on and that allowed me to scale too because I was able to secure top positioning for keywords such as gifts for women, top Christmas gifts for women, things like that, very early on. So all of that came from me putting in the hard work of learning and masterminding, I can't underestimate the power of masterminding as well. I found a small group of; there were all guys, actually, I was the only girl. They are all amazed… Joe: So you were in charge essentially, right? Kelly: Yeah, sort of but we just were kindred spirits and we became very close and we would meet once a week and we were all building Amazon businesses, others went on to build SaaS businesses and all other types of businesses. They're all super successful entrepreneurs and that really made a huge difference in making me feel like I could really do this because I had other people in my corner so that was all. Joe: There's nothing more valuable than that and it didn't cost you anything. It sounds like there are groups that can get together just to help share information or you can join more formal groups like eCommerceFuel or EcomCrew Premium things of that nature. Kelly: Exactly. Joe: I think it's incredible. So let's talk money; ASM3, launched million dollars in revenue within the first year, you must be rolling in cash flow, yes? Kelly: No, absolutely not. Joe: I knew the answer to that. Kelly: I wish. Joe: How much did you; other than distributions just to make you feel good to pay taxes that were going to be due, did you put yourself on payroll or take any money out of the business for you and your family? Kelly: No, not the first couple of years I did not. And I was again, lucky that I had a husband who had a full-time career and that's the money that we relied on to support our family. So starting this business, that wasn't the mindset that we were going to do this to support our family. This was hopefully something that we could build into something bigger and perhaps fuel some bigger investing goals and things like that. Joe: So you would not recommend someone listening quit their job and they've got $10,000 and they're going to do $5,000 to start the Amazon business and live off the rest until revenues start rolling; bad idea, right, because they're going to run out of money very fast? Kelly: Absolutely, I would never recommend somebody quit their day job. You really need to start any business, in my opinion, as a side hustle. I mean, even my husband and I to this day, like right now, I'm really getting into real estate investing and he's getting into day trading and we're going to wait until we become masters of that and really start making significant sums of money before he would ever consider quitting his job. Joe: Yeah, good advice. All right, so 2016 rolls around how do things go? Did you have any rocky periods where you thought this isn't for me or did revenue just continue to climb? Kelly: Oh, no. There was a lot of rocky periods. So back then there was no brand registry, there was no; just counterfeiters galore and the initial product that I had launched all of a sudden came on everybody's radar. I can't remember if by then there were tools such as Jungle Scout or things like that to look at what sales revenue these products were doing. But it definitely; people caught on and started copying my exact listings, the exact product. I mean, certainly, I didn't have any proprietary rights. The product was a private label product, but definitely, competition grew and revenue; I was able to maintain revenue because I diversified my keyword traffic and wasn't going with what everybody else is going for. Slowly but surely the market grew. But my market share also grew with it and then declined at some point because so many competitors came in. Joe: Did your margins tighten; did you have to drop the price too? Kelly: Yes, I did. I remember actually, so Q4 of my first year of selling, I think I sold that particular product at a price point of I think as high as $35. And now if you were to look at this product on Amazon it ranges between $10 and maybe $17 tops. Joe: Wow. Kelly: Yeah, and that happens. I mean you don't get to; that product was still a winning product by the time I sold my business but I knew that this couldn't sustain me forever. I needed to obviously continue rolling out products, right? Joe: And that's how you combatted it; you continued to roll out new SKUs? Kelly: Yes, absolutely. Joe: How did you determine what to do next in terms of SKU expansion? Kelly: I did make a lot of mistakes there. I launched a lot of products that failed. Joe: How many? Just out of curiosity. Kelly: How many failures? Joe: Yeah, after the initial launch out of the next 10, how many were successes, and how many were failures? Kelly: I would say I was probably at a 50:50 rate. Joe: That's good. Kelly: I would have liked it to be higher. And I think nowadays, with all of the tools that are available and with the mindset that you have to cut losers quickly; that was my biggest downfall, is it was so hard for me to give up on a product that I spent not only time but a lot of money on developing and then to just let it go. That was really hard for me. I was emotionally tied and that's one area that if I had cut those losers quicker, I would have freed up my cash flow and been able to expand and scale a lot quicker and more efficiently. Joe: Let's go into that a little bit further. Let's define a loser in terms of products. Is it one that is negative profit-wise or is it at 5% profit where the others are at 43% profit? How do you determine what a loser is and then what action do you take with it? Kelly: Well, it also depends on the time period. So when you're launching a product; everybody has their own time frame, but I kind of give it a three-month cycle of pushing it out, launching, ranking it, advertising, heavy on advertising so you're usually in the red. At least I was okay with being in the red at that point, but then it should start to pick up after that if it's going to be a winning product. If you've done everything right with your launch, and ranking strategy, it should just start to kind of take off on its own, really. Joe: A three month period is that what you're okay? Kelly: Yeah, about three months. Joe: Okay. Kelly: At least for me back then. I would say now it's probably a longer time window. I would say probably about six months. But there becomes this like intuitive sense of you're still continuously pushing a boulder uphill with your nose rather than it's starting to gain some traction and go downhill. And so you've got to know when is that point to cut it off and it definitely took me a lot of failed products and a lot of wasted money and time to finally realize. Even up until when I sold my business; I mean, the buyer who bought my business, there were quite a few SKUs that he was just like I don't want to continue with these because these are just not making enough profit. They were profitable but not making enough profit. So everybody has their own standards. Joe: So yeah, there's SKU balance that offsets risk. If you've got one SKU doing 60% or 70% of your revenue, some buyers will perceive it as more risk other buyers will perceive it as less work, and they like that. Kelly: Yeah. Joe: How do you; I mean, if you're at a six month period now in your assessment of really it takes that long to push that boulder uphill until it's profitable and then you determine whether or not you get to keep that SKU that you've worked so hard on or if it's not profitable enough and you move on. How often are you launching SKUs? It sounds like you're probably needing to launch them every couple of months just to keep up and stay ahead of the game. Is that the case or is that something you recommend? Kelly: Yeah, it definitely depends on your product mix and what your revenue goals are and what capital you have to work with and your cash flow; all those things. But ideally, if you could be launching a new product I would say at least every quarter but there are sellers out there that are launching products every week or every two weeks. It just depends. I did not have nor did I want to have some big, huge behemoth of a business where I had a million employees and I was doing all the product design in the beginning; myself, along with my manufacturers, maybe hiring some outside design people to create changes to existing products to make them better. That was always kind of my MO. And really, you have to have a certain amount of capital that is allocated to new product development and know where that line is because then you don't want to let your other product suffer either and that's what's bringing cash in and keeping the lights on, right? So there's a fine balance there and I really do think that comes down to cash flow management; knowing your cash flow. Joe: And that's something so many people fail at. I probably looked at 8,000 profit and loss statements over the last eight, almost nine years now, and I'll be honest with you, probably 70% of them are inaccurate; wrong cash accounting, not using Quick Books or Xero, but the audience knows that. I know that's my thorn in my side. Let's talk about favorite tools. I mean, you obviously have figured out the Amazon game. You must have used some tools along the way. Have there been any that have stood out that you kind of you think must have? I mean, you mentioned Jungle Scout a few minutes ago. What tools do you use in your Amazon business or recommend as you work with new Amazon owners now to help them fine-tune their business and get it ready to sell? Kelly: Well, I wouldn't say I would at this point in time recommend a specific tool because there's a lot of competitors in the Amazon SaaS space, right? But you want a good tool for first and foremost, keyword research and keyword tracking. So, for example, Helium10 is a great one for that. But there are many others out there that are very good. So I'm not going to say that Helium10 is the best. They are one of the best and I like that tool a lot. And then you're going to want to have a tool for launching and ranking. These days that's all about rebates and so I recommend Six Leaf. My good friend Joe Junfola created Six Leaf and he's got a very new and exciting rebate option in there now and I'm helping my friend Paul Miller with his business in using that. Joe: Really? He's my friend, too. Kelly: What's that? Yes, your friend too; our good friend. Joe: Our friend. Kelly: Yeah, and so if you don't have outside traffic that you can send to your listings and have like a system for that, you definitely are going to need to do some I would say giveaways but these days that means rebates. And so there are other platforms that can do that but that's the one I recommend for that. And then Helium10 basically has all the other components that I would recommend, such as product research and keyword tracking. There are so many different tools out there and they've all kind of evolved over time and they all kind of overlap and what was most frustrating to me by the time that I sold my company is I had so many different tools. And even though they did a lot of the same functions, one did one better than the other and so I felt like I just had a lot of bloat in there and a lot of things that I could cut out. And so I wish somebody would just like focus on one thing and just do it right. Joe: Yeah, because if you wasted a thousand dollars a month, that's going to cost you an awful lot in the sale of your business. Kelly: Yeah. Joe: Can we talk about rebates for just a second? I want you to educate me and educate the audience because a rebate to me; from a novice standpoint and I don't sell on Amazon, I did once upon a time but it'd be a conflict for me now as I see it. Plus, I don't ever want to import from China. Kelly: I don't blame you. Joe: Yeah, I don't want to; I was at Helium10 back when it was a man he had Illuminati Mastermind and I was at the event. It was in Cancún and somebody was up on stage and she was literally talking about importing from China, talking literally about the thickness of the corrugated box that your products have to be in. And I swear to God I felt sick three times and I thought never will I import from China. Rebates, you're giving something away. They're getting a discount back or they're doing a review and they're getting a discount. Explain how it worked because it sounds like it's definitely against terms of services depending upon how it's used. Kelly: Now, I don't think it's against terms of services. I mean there's a lot of rebate services out there now. Joe: What is a rebate? Kelly: A rebate is the purchaser gets to purchase the products and then they get reimbursed the full amount usually to be most effective or it could be some percentage of that amount. So traditional retailers have been doing rebates for years. I mean, it's a very common thing in marketing. Joe: So there's no hey, we'll give you 100% refund for review it's just buy it and we're giving you your money back and that improves the algorithm rankings; organic rankings. Kelly: It's a keyword ranking strategy. I would not use it as a review strategy; absolutely not. Joe: Yeah, okay the review strategy definitely gets against terms of services. Okay, thank you. I needed to hear that. Kelly: I mean, I wouldn't say it's necessarily against terms of service if you're asking for a review after the fact. But it just can be on that blurred line that you could potentially; and I haven't heard of anybody getting taken down for this but if you were to rebate a customer and then after the fact ask for a review then Amazon could potentially look at that as gaming the system. So you just want to be really careful and I would just recommend that sellers don't ask reviews for customers that they've given rebates to. Joe: What about is it cheaper or should it be a dual strategy of sending traffic from outside; buying traffic on Facebook that would drive directly using a keyword directly to the Amazon page, is that going to have a similar effect as rebates, cost less, cost more, or would you recommend a dual strategy of both of those or have you not sent traffic from outside sources like Facebook? Kelly: Well, that's a great question, Joe, but the rebate is just kind of like the end result of what the customer is getting but the traffic and the quality of the traffic is the most important thing. So a lot of these rebate services that are out there, they're just for using the same audience that they've built on Facebook over and over again. And Amazon now is so sophisticated they can tell that all that traffic is coming from the same source that's just this incestuous pool. So you really want to be careful of the services that you use. And ultimately, the best way is always to build your own list, to have your own audience whether that's a mini chat list or an email list or if you're a master of Facebook Marketing and you know how to target and you know what kind of audiences are really going to go and actually buy your product and if you have enough profit margin built into your product to do Facebook advertising. That's a whole another thing in and of itself. But for ranking purposes, you need to send high-quality traffic and a lot of these ranking or rebate services you just have to be careful of where they're getting their traffic from. Joe: Okay, so far we've established you as an Amazon expert; one that's been there, done that. I had to ask a couple of questions; dumb questions, if you will, to get us to where we are right now. Let's talk about digital shelf strategy, your business, where you're going to actually help Amazon sellers. If somebody out there in the audience is thinking that they want to exit their business someday in the future, or if they're just struggling and they're barely able to keep up with inventory demands, not taking any money out of the business and they're pulling their hair out, how are you going to be able to help them? Kelly: Great question. I started digital self-strategy when I was still a seller because I've over the years, I love Amazon. I live, breathe, eat, sleep, Amazon. I still do. And I would get questions from people anywhere from one-off questions to people wanting me to help them with their businesses. And so I have been very, very generous I feel like with my time wanting to help people. But sometimes if it needs to be a little bit more work or more time spent with somebody then I set up this agency just so I could have a way to work with sellers ongoing. And so between that and then another new business that I started with, Paul Miller, Amazing Exits, the consulting piece of that is really helping sellers with being able to look at their businesses holistically and help them figure out what are the strengths and weaknesses of that business. So kind of like a SWAT analysis and being able to help them with the things that are going to really move the needle and increasing the value of their business, whether or not they ever want to sell it because if you increase the value of your business, you're going to be spending out more cash flow. It's going to make you healthier in the long run. And then it'll certainly make it a lot more attractive to a potential buyer someday if you've got all your financials in order and you've got a really healthy profit margin and ROI and all the other things that go into having a valuable and sellable business. So it's a one-stop-shop, really, in terms of being able to look at a business, identify what are its strengths and weaknesses. For the weaknesses, we want to connect them with the resources that are going to help them fix those weaknesses and then ultimately be kind of their white-glove concierge along the way to a successful exit. Joe: And the Amazing Exits Podcast, that's where you're going to talk to people that have actually sold their businesses and have those resources, those experts on as well. Kelly: Yes, that's going to be both. I mean, we are looking for as many sellers as we can who have exited so we definitely want to have those as guests on. But we're also featuring top experts such as yourself to talk about exit planning. We're really trying to make exit planning sexy. This is what I say all the time and to really… Joe: Good luck. Kelly: Well, we're very passionate about it. And I think that if we couch it in terms of making your business more valuable now, like do you want more money now in your bank account and your pocket to feel your life, to feel your investments? Well, that's what it takes to build a successful business. And you might not ever want to sell it, but you should be building a sellable asset and realize why you're doing this. Joe: You're preaching to the choir. Making exit sexy again or sexy to begin with is; I had David Wood on the podcast and one of his visions was for people that are planning to eventually sell their business to imagine themselves on the beach doing whatever they want because they've got enough money in the bank to live off of and that's the sexy part of it. Or if you're building a better business, it's kicking off more cash flow. You are struggling less. You're able to do the things that you want because you've got the money and that part is sexy as well. Accounting makes most people's eyes bleed. It's the foundation of understanding cash flow and running your business successfully to get a strong exit. As you know, Kelly, anyone listening that owns any kind of online business at this time odds are that their business is their most valuable asset. Also, if it's an e-commerce business that's growing odds are that more than 50% of the money they'll ever make from that business will come the day that they sell it. All of that combined should kick start them into wanting to do more exit planning or coaching or training or things; whatever you want to call it, just getting in shape. As you want to work out and get your body in shape you should exercise your exit strategy muscles so that you're in better shape for your eventual exit because you will have a better path to it, a better exit as well, and be better off afterwards so that you can all go on to your next adventures, whether it be start another online business or do what Kelly is doing which is consulting and helping other people or where she was just a few years ago. Kelly: I couldn't agree more. That's so well said. And I would just add to that then, I truly believe, Joe, that one of the fastest ways to build wealth is to build a business and in this case an Amazon business and sell it. And that's the word that I want to get out to people, is that this is, like you said, your most valuable asset, most likely. And I didn't retire after I sold my business. I made a nice chunk of change and now I'm able to invest that into cash-producing assets but I will never stop being an entrepreneur. But I have so much freedom; clarity now that I didn't have when I was on that hamster wheel of running the business. So I want to just be able to express that to other sellers that there is another option to get off the hamster wheel and you can sell and do this again if you want so you'll have a lot more freedom and peace of mind. Joe: And cash in the bank throughout though. Kelly: Yes. Joe: Great. Kelly, thanks so much for joining the Quiet Light Podcast. I appreciate it. We'll put URLs up in the show notes for people who want to reach out. Kelly is there any other way that they can or should find you? Kelly: Yes, absolutely. They can connect with me on LinkedIn. I'm pretty active over there. @KellianneFedio on Facebook and then they can also go toAmazingExits.com and sign up for our email list for when we get ready to launch the podcast later in August most likely. Joe: All right, she rolled her eyes a little bit here folks for those not watching. She's got a hopeful goal of August. I think it's going to be great whenever you launch it. If it takes an extra few weeks is not a big deal. Kelly, thanks for being in the Quiet Light Podcast. I appreciate it. Kelly: Thank you so much, Joe.

On this episode of the Quiet Light podcast, we have the opportunity to speak with Jesse Kaufman, the CEO and founder of Shipping Tree. Though Amazon sellers often use that company's fulfillment services, some people engage a third party. 3PL's can do everything from start to finish or they can merely be used as a prep center. Regardless of how you use a 3PL, there are ways to optimize your expenses. Tune in to hear our discussion about how to negotiate with a 3PL.   Topics: The typical Shipping Tree client. Deciphering quotes from 3PLs. The best integration models for 3PLs. How using a 3PL can save money. Commerce zones. Different types of Amazon seller accounts.   Resources: Shipping Tree Jesse@shippingtree.co Quiet Light Podcast@quietlightbrokerage.com   Transcription: Mark: So within the world of Amazon FBA, a lot of sellers rely on Amazon's fulfillment services and simply ship all the product over there but there are other sellers who utilize a 3PL either to fulfill the product and do everything from beginning to end and there are also those that use it just as a prep center before sending it off to Amazon in a way to try and save on some of the fees. And I think we can all agree Amazon's fees for fulfillment are pretty high compared with a lot of other solutions out there. Joe, I know you had somebody on who owns a 3PL and you guys talked a lot about how to negotiate the rates with that 3PL and how you can optimize some of your expenses by using a 3PL as opposed to just sending everything carte blanche over to Amazon. Joe: Yeah, these are my favorite kind of podcast guests when they go on and they talk about everything that they do and give it all away for free on podcasts like this. He's not pitching their services. He's just like, if you're negotiating with a 3PL look for this, don't do this, throw that contract away, if you have recurring revenue shipments, this is how you save on your shipping cost. If you have a 3PL located in Southern California, here's the benefit; monetary benefit by way of example of shipping from Ohio and things of that nature. It was fascinating. We've had a lot of people over the years say hey can you recommend any 3PLs and that was the point of having this person on knowing that he would give it all away for free. I think it's going to be very helpful for those that currently have 3PL, very helpful for those that ship exclusively through FBA because it's convenient, and some of the benefits of having a 3PL for kitting, for doing so fulfill Prime to avoid what happened during the pandemic where there were delays from Amazon shipping because of shipping medical supplies first; all sorts of different things that I think will really help the current e-commerce business owners and those that want to buy improve their bottom line and improve their customer experience as well. Mark: Yeah, I think this is all about control, right? I think the pandemic is a great example. Those that were 100% reliant on Amazon often saw; many of those guys saw delays and disruptions in their supply chains and also their ability to fulfill orders. Those that were using 3PLs didn't because they had that outlet for everything. So this is an interesting topic and this is where a lot of ROI is made in acquisitions, is learning how to optimize the expense profile and especially on that Amazon side so I'm excited for this one. Joe: Me too and just as a teaser it gives away one example where I, based upon the numbers you gave me, probably added a million dollars in value to the company. Obviously a very large company but if it adds $10,000 or $100,000 in value just by doing little things that make a difference, it really adds up to the overall value so let's go listen. Joe: Hey folks Joe Valley here from Quiet Light Brokerage and Quiet Light Podcast. Thanks for joining us again. Today we're going to talk about 3PLs, how to save money on shipping, all sorts of different things in that regard. And today, we've got Jesse Kaufman from Shipping Tree. Jesse, welcome to the Quiet Light Podcast. Jesse: Thanks for having me. Joe: Good to have you here. As I said earlier, we don't do fancy introductions, so I don't have a big bio on you. No one knows you better than you so why don't you tell everybody listening who you are and what you do? Jesse: Yes, my name is Jesse and I'm the CEO and founder of Shipping Tree. A 3PL based in Los Angeles with facilities across the country. I'm Canadian and got my start in the fashion distribution business and quickly realized that the 3PL world wasn't where it should be, at least in North America, and that's why started Shipping Tree. Joe: And is your typical client an e-commerce client with lots of different SKUs like from your fashion background? Jesse: Yes, our typical client now are e-commerce direct to consumer-focused companies in the CPG supplement cosmetics space, actually. Joe: Wow. Okay, so lots of people picking, packing, and shipping. That's great. Jesse: Yeah. Joe: Okay, so let's jump into it. A lot of people; I've worked with 3PLs myself, I had a nutritional supplement company that I sold a decade ago if you can believe that; almost a decade ago, before I joined the Quiet Light team and I don't know if I negotiated the greatest deal with my 3PL because he was a friend of mine. Jesse: Impossible, yeah. Joe: We did recurring revenue shipments and the owner was a friend of mine and because of that probably either I got an amazing deal or I got a terrible deal; probably nothing in between. Jesse: You'll never know. Joe: I'll never know. No. And I was just going to go on the craziest side there but people do not need to hear that history. Let's talk about, first and foremost, what's the best approach to reaching out to a 3PL and not just simply accepting the boilerplate prices that you give or should they or is there a way that you can professionally negotiate so it's a really healthy deal for both parties? Jesse: Yeah, totally. So, I think most important in your 3PL search is kind of put as many feelers out there as you can, get your internal data together, and organize before you put out those feelers so you could give those prospective 3PLs the data they need to give you pricing quickly. Joe: What kind of data are we talking about? Jesse: It's really like shipment data. So like a pretty basic Shopify export of your orders that includes the dimensions and the units in the order. That should give any 3PL the ability to quote you really accurately. Then once you start getting those quotes back right away, it'll be pretty evident. Some 3PLs their quotes will have 30 line items. Others like mine and some of our closer competitors will have more in the neighborhood of three to five line items. So right away, all those 3PLs with 30 line items of potential charges throw those proposals in the garbage. There's no use even negotiating with those guys. The other ones with simple line items, three to five, maybe up to 10, those are the ones you want to focus on because, in my opinion, those are the ones that have the most merchant focused approach to the way they do business. And then areas where you can negotiate with 3PLs, in my experience, would be the initial processing fee on an order. So typically speaking, the most labor-intensive and expensive part of the work that we do are the individual picks. So 3PLs are rarely going to have margins to negotiate on the pick fees for your orders. Joe: And the pick is literally someone walking around and picking your product off the shelf and putting it on the proper conveyor belt to have the label put on. Jesse: Exactly. Joe: Okay. Jesse: Yeah, so you want to negotiate on the larger items on that list. So things like storage, processing fees, get rid of any minimums and stuff and kind of like frame your business as one that's even if you're just starting, it's ready to scale you're a smart team, you're going to scale it quickly, get rid of those minimums, focus on things like storage, processing, packaging, and you could kind of dwindle those down a little bit. Joe: Are there startup fees in most cases with 3PLs that I have to pay you $5,000 for the pleasure of doing business with you and that's just the setup fee and then it's going to be a monthly pack and ship fee? Jesse: If that comes across your desk, throw it in the garbage. Joe: Just throw it in the trash, okay. Jesse: Yeah, throw it in the trash. If you have really complex integration needs like an ERP system like NetSuite and a ton of different marketplaces, then there might be; you could expect some sort of integration fee and tech fees for that. But if you're just running like run of the mill, Amazon, Shopify, Walmart.com, maybe an accounting system; like all of that should be out of the box with the 3PL that you work with. Joe: Can you just dumb down what an integration fee is? Jesse: Yeah, so you're going to want your 3PL to plugin with whatever systems are running your business on the shopping cart side or the marketplace side of things and so you that you don't leak your sales channel. You want the 3PL to plug into there so data flows back automatically, your team has very little to do, that really is going to take the weight of shipping and fulfillment off your plate. And some companies charge for these integrations really like a setup fee, which isn't right because for Shopify, for example, we've built the integration already. We enter a couple of lines of code and the integration is done in five to 10 minutes so why would we charge you $500 for that? It's just not right. Joe: Good markup, $500 for five minutes of work. I like that. Jesse: I do like that markup, but we don't do it. Joe: Not if you want to keep the customer long term, I suppose, right? Jesse: Yeah. So, we've built out; and you want to find a 3PL that owns their tech stack. So what I mean is they kind of own their platform and they own the integrations. So we've built out these integrations so we've done the work upfront already and it's ready so we could just deploy it for the merchant. Joe: That makes a lot of sense because that's probably where the $500 charge comes from, is because they're using somebody else's software that somebody else is charging them and they're passing it on to the product owner. Jesse: Exactly, yeah. Joe: Is there a particular; I know that within Shopify, within the different websites platforms, there are different integrations for processing shipping. Is there a favorite integration that most 3PLs are comfortable with? And I cannot think for the life of me of a single one of them right now and I've used them before in the past but is there any particular integration that people like in terms of that processing of the order and having it ready to be shipped just to be shared with a 3PL or am I a little off track here? Jesse: A little off track. A little, so that's like if you just had a regular Shopify store, you would actually install the Shipping Tree app in your Shopify store. Joe: Okay, so you've got your app that you would install. Jesse: Yeah. Joe: Okay. Jesse: But you're talking about a product like Ship Station. Joe: Yes, that's the one I was trying to think of. Thank you. All right. Jesse: So Ship Station is great. We integrate with them also. Ship Station is great if you're selling on a ton of marketplaces like Etsy, Groupon; like if you're really marketplace heavy grand Ship Station is great because it brings all that in one place and then that's just one integration for us to run and manage. Joe: Okay, for people that are selling on Amazon is the largest marketplace and some of their own Shopify sales as well is there a benefit to using a 3PL to store inventory before shipping it off to Amazon, and do you provide those types of services? Jesse: Yeah, totally. So we do that a lot for our customers. We kind of run in parallel to Amazon like the verticals and the brands we serve and everyone needs to work with Amazon these days especially in CPG and cosmetics and supplements and stuff. So, yeah, our storage rates are generally cheaper than Amazon and more flexible. Joe: You can probably do kitting that  Amazon's not doing, right? Jesse: Yeah, so we could help prep your stuff to go to Amazon. So if your factory isn't putting the Amazon FNSKU barcodes on the boxes we could do all that work for you. Joe: And you happen to be in Southern California so if it's coming off a boat it just have to go very far, which is kind of a strategic location, I would imagine. Jesse: Exactly, yeah. Joe: I had a guy named Rocky Cliburn on the podcast in the last, I don't know, maybe it was a year ago and Rocky was just this great buyer in his 60s. He was a general manager of car dealerships, if you can imagine, for his entire life and then he bought a jewelry business; an e-commerce jewelry business from Amanda here on the team. And Rocky and his daughter ran the business and within months improved the margins by like $8,000 to $10,000 a month by working with their fulfillment center in terms of shipping rates and packaging and things of that nature. You and I chatted prerecording here about saving on postage in terms of improving the value of a business and so you understand we always talk about the value of a business and it's really based upon profit, which is actually called seller's discretionary earnings. It's not about topline revenue. It's about what you get to keep. And a lot of folks don't focus on the 3PL potential savings as they prepare an eventual exit of their business. So how do you end up saving thousands of dollars on your shipping and postage like Rocky did if you're working with a 3PL, what kind of recommendations have you implemented for clients of yours? Jesse: That's a great point; a great question. So there's two things there. One is choosing the right shipping methods and another is the packaging that you're choosing. So I'll start with the packaging and for example, a jewelry company they might have one standard box size for all their orders just to they think it's a good solution that's like a catch-all. Every order ships in the same box so it either might be too big or it might be too small. If you optimize that, especially for smaller weight items, every ounce is almost 20 cents with the Postal Service. So if you could figure out a way to ship in a smaller box, maybe a more efficiently sized box, even though you think it might be it's a bigger inconvenience to have to source two different sized boxes or whatever it may be, you're going to knock 5%, 10% off your postage just right there optimizing for box size especially for orders under a pound. Joe: How much do boxes really weigh I mean if we're talking about the size of a shoebox? Jesse: So a shoebox is quite like half; almost half a pound, I would say. Joe: Okay, so if you can save a couple of ounces, you might be saving $400 or $500 a month if you're shipping a thousand orders a month or something like that. Jesse: Easy, yeah. Joe: Back in the day, when I was doing what most folks do that are listening, we had a fulfillment center up in Maine, which is just crazy because I was shipping all over the country but that's where I was from at the time. But they had a subcarrier. It wasn't the US Postal Service. They had somebody else that was sort of a cheaper version of that that would take it to the US Postal Service and then the US Postal Service would deliver it for that last mile or so. I forget what that's called but is that something that a lot of 3PLs can utilize and how do you find out about it if you're working with a 3PL now? Jesse: Yeah, so those are called shipping aggregators or an aggregator service. A lot of the major carriers offer that these days. The FedEx one is called Smart Post, and then there's a DHL product called DHL E-commerce. So those guys would pick up from your 3PL, bring it as close as they can kind of to the customer, then USPS finishes it. So those are good and bad. They're great for saving money. They're bad for making first impressions. Joe: So they take a little longer to ship, right? Jesse: Yeah, exactly because there's more touchpoints. But I think what we spoke about was; like we have a lot of subscription-based companies. Joe: I think we did that. I think that's what we did, is did it on the recurring revenue aspect of it where it didn't need to be there in two days, you could get it in five. Jesse: Exactly. Yeah, so we could set it up. And always look for this in a 3PL to have flexibility with mapping your shipping methods. It's really important that they don't just like put all your orders like this is it, this is what you have to use because we work with all the carriers. We probably have over 100 available methods and we work with our customers to make sure they're using the best ones. So for a subscription-based company, that first-order should go out with like a fairly premium single carrier option like USPS Priority Mail or FedEx Ground or whatever it may be so that is quick and the tracking is seamless. And then once they get into that subscription funnel; the customer, you could set it up programmatically so that instead of the order shipping on the anniversary date, you ship the order like three days in advance and you use one of these slower and cheaper methods. So that way the order is going to arrive within one or two days of the correct window for the subscription renewal, you're going to save easily 30%, 40% on your postage that way, and yeah, everyone is happy. Joe: That could certainly add up, that's for sure. That subcarrier method, is there tracking with it as well or not? Jesse: There is tracking, but it's known to go dark the tracking sometimes. Joe: Okay. Jesse: It's not as reliable as a single carrier because yeah. Joe: Okay, do you have; actually location, does it really matter? As I just said a few minutes ago, my fulfillment center was up in Maine. I was shipping all over the country. Jesse: That might be the worst place, Sanford Fulfillment Center. Joe: Oh really? Okay [INAUDIBLE 00:19:30.4]. Why would that be the worst? Is it just zone wise is the best place inside of the country or is the best place in Southern California where you are? Jesse: Okay, so if you could only choose one fulfillment center or one location, middle of the country is best unless obviously, all your customers are west. Like, if you're a surf brand and all your customers are on the West Coast choose a West Coast 3PL. But if you're just a normal run of the mill brand and you could only have one facility choose something in the middle, that way shipments are never really going to go to the outer edges of the zone map. So if you just Google search a zone map, the country will be split up into kind of columns like a heat map with the further you go, the further the zone and it goes up to nine zones. If you're in the middle of the country, the furthest zone is like six or seven possibly. And so with Maine, the reason why Maine is not so great is New York, historically one of the biggest population centers in terms of e-commerce orders going to that area, that's a zone two or three for Maine. So you're not even getting the benefit of being that close to New York geographically and then everything in L.A. is a zone nine. Joe: Let's talk dollars, though. Jesse: Yeah. Joe: And you've seen this with clients that you've brought in. How much are we talking about? If somebody is; and I know it's hard to quantify, so maybe we're only talking percentages but… Jesse: I could give you an example. Joe: Please. Yeah. Thank you. Jesse: Yeah. So we opened our facility in Ohio last year and we had a customer; one of our better customers, the supplements company, they were shipping everything out of our L.A. warehouse, obviously. Right away they probably spent close to $100,000 a month on postage. Joe: Okay. Jesse: Or they did when we were; they still do it [INAUDIBLE 00:21:34.4]. Right away when we started shipping out of Columbus and Los Angeles; so now you cut it down to furthest the package is going is zone four. Right away they started saving $15,000, $20,000 a month. Joe: Holy cow. Jesse: Not changing anything and the shipping speed… Joe: I hope everybody is listening to this far just because in that situation, $100,000 a month, even if all you spend is $10,000 a month on shipping, you're saving 15% to 20%. Jesse: Yeah. Joe: Go ahead. Jesse: And your customers are getting their orders quicker. Joe: So they're happier too; you're getting no return rates, higher customer satisfaction. Jesse: Yeah. Joe: The value that adds to the company in terms of customer satisfaction is huge but the value in terms of the sellability of the list price of the company for that one spending $100,000 and it drops to $80,000 a month, that's $240,000 of real cash saved on an annual basis. Jesse: Yeah. Joe: The size of that business, I'm going to guess maybe it's at a four-time multiple. They just added nearly a million dollars to the value of their company by saving $240,000 a year. That's that net worth. It's pretty incredible. So as whatever, it's just shipping, I'm going to focus on revenue, just stop focusing on revenue alone and look at some of these other things, because it's just math and logic saves a tremendous amount of money. That's awesome. What other tips and tricks do you have here Jesse? Come on, keep throwing them at us. Jesse: Yeah, so splitting up inventory; that's a big one. So using multiple facilities and find a company that has a few facilities and if you could afford it, there's a lot of fulfillment consultants out there who aren't terribly expensive at all. But it could be a really daunting process for brands going through their whatever they use Excel or the ERP or their inventory systems and be like, how am I going to split up the inventory between two warehouses? I don't know where demand is, all that stuff. There's people out there and software tools out there that could help figure that out for you. Joe: It's not something that a 3PL will do when they've got multiple centers or you'd refer them on to these consultants? Jesse: Yeah, we could do it. For inventory planning, we're building tools for that. It's really complicated to do and to do properly. It's not our core competency. And it's a big responsibility to do that properly. We could totally look at your shipping data and tell you how much you would be saving by using Facility A, Facility B, or them in conjunction. Joe: Okay, so splitting up inventory to the right fulfillment centers you're saving like your client did 15% to 20%. Jesse: Yeah. Joe: Any other sort of immediate thoughts come to mind in terms of somebody that either let's assume that they don't even have a 3PL now what should they; I know obviously you want them to go to ShippingTree.co and work with you but if they're already in a relationship with somebody, how do they improve that relationship and any other tips that you can think of? Jesse: So always think of your 3PL partner not just as another vendor, but really as a partner and part of your business and kind of put yourself in their shoes when it comes to the way you send them inventory, the way you keep them in the loop on sales or promotions you're running. Like really consider them like an outsource or your shipping department that's just outsourced. So if you were doing your fulfillment, you wouldn't run like a flash sale and then call down to the warehouse 20 minutes after the flash sale launch and be like, hey, buddy you have 15,000 orders coming down the pipe. You would tell your people in your own company a few days in advance. So do that with your 3PL, help make their jobs a little easier, send them stuff that's barcoded, clearly divided. We deal with a couple of hundred customers and you could imagine how many different items we have in the warehouse. All our merchants are really passionate, but like, I can't tell the difference between print like bandana print 1 and bandana print 2 you know? Joe: Yeah, we always hear stories of Amazon messing products up. I'm sure it happens in 3PLs as well. It's not you. Jesse: It happens but there's things you could do to mitigate that. Like work with them as a true partner and if you sense any pushback in trying to improve the relationship, I would look elsewhere. Joe: Yeah. Can 3PLs do fulfill by merchant with Amazon Prime? Jesse: Yeah. Joe: And are you in that situation or is it not a 3PL, in general, it's more of the product at the 3PL, how does that work? Jesse: Okay, so fulfilled by merchants we could do no problem. And then there's Seller Fulfilled Prime, which is that is actually on the merchants. They have to get their accounts authorized for Seller Fulfilled Prime. Joe: Even if they're using a 3PL? Jesse: Yeah, so their specific Amazon seller account has to be authorized for Seller Fulfilled Prime. Joe: Is that a daunting task or something? Jesse: Yeah, it's at least 90 days, and yeah. Joe: And what's the benefit to that in your opinion? Jesse: So the benefit there is you get the prime badge on your Amazon listings, you kind of get all the benefits of winning the buy box that you'd get with using FBA but the package could be sent out in your own custom packaging. You control the whole process and generally, it's a little cheaper than Amazon; storage wise and stuff like that. Joe: You still have to abide by the terms of services I would imagine. You still don't own the customer, even though you've got all the customer data minus the phone number, I suppose. Is there any advantage to doing Seller Fulfilled Prime using a 3PL in terms of customer data that you get to keep versus just using FBA? Jesse: I don't think so. It's more like a flexibility piece. Joe: Okay. Jesse: So those sellers that were set up with Seller Fulfilled Prime when COVID hit and FBA stopped allowing shipments in, they didn't skip a beat, they kept their Prime badge, all that stuff. Joe: Yeah, okay. Jesse: It's a little bit more secure. Joe: Having control as opposed to letting Amazon have full control of it, yeah. Okay. This has been great. We're up against the clock here, but this is fantastic stuff. I think that anybody out there listening needs to dig deeper into their expenses on the 3PL side. If all you're doing is fulfilled by Amazon, you might want to look at at least a 3PL like Shipping Tree to do kitting and prepping and getting it shipped off to Amazon so you're not paying exorbitant storage fees at Amazon and then as your offline Amazon sales grow running a Shopify side so on and so forth, I think is great to do. So any last-minute thoughts in terms of other things that people could do to benefit themselves with 3PL negotiations and working with them before we wrap this up? Jesse: No. Just be aware of this. Like I said I think the biggest red flag are those proposals you get back that are like two or three pages long with a ton of line items. That's going to be a headache of a relationship for you to manage. Find someone that keeps it simple for you. It's a complicated process. It's my job to simplify that for our merchant customers and find someone that will do that for you. Joe: I got you. Okay, how do folks reach you and your firm, Jesse? Jesse: If you're going to reach out you could email me directly Jesse@ShippingTree.co or go to our website and fill out the form there. Joe: Awesome. I appreciate your time. We'll look forward to a lot of folks reaching out to you as well. Jesse: Cool. Thanks, man. Take it easy.

  I sat down with my dear friend, the great Hammond B3 organist, Papa John DeFrancesco. When I first starting exploring the music scene in Phoenix, AZ after moving here in 2004, I came across this cool club called Bobby C's near downtown Phoenix. On Sundays, they would serve the most amazing Southern food and they had Papa John and band playing jazz that I hadn't heard since I left New York City. Papa John, if you haven't already guessed, is the father of the great organist Joey DeFrancesco. Papa John and I took to each other right away and he used to let me sit in and we became life long friends. When the drum chair opened up with his band, I got the call and we've been playing together ever since. I hope you enjoy this conversation with this beautiful person and amazing jazz organist. He's a treasure and I'm honored to call him a friend and mentor. Connect with Papa John DeFrancesco: Personal Facebook Page: https://www.facebook.com/john.defrancesco3 Facebook Fan Page: https://www.facebook.com/Papa-John-DeFrancesco-101631944618/ Papa John's CDs: "Desert Heat" - https://amzn.to/2BXx9JF "All in the Family" - https://amzn.to/39V5aH2 "Comin' Home" - https://amzn.to/3ibVnj4 "Big Shot" - https://amzn.to/33oo5sJ "A Philadelphia Story" - https://amzn.to/2XrsFm6 "Hip Cake Walk" - https://amzn.to/3fC4nfH "Walkin Uptown" - https://amzn.to/3keUMyz "Jumpin'" - https://amzn.to/33ooiw1 "Doodlin" - https://amzn.to/3ftpmB2 Podcast Music By: Andy Galore, Album: "Out and About", Song: "Chicken & Scotch" 2014 Andy's Links: http://andygalore.com/ https://www.facebook.com/andygalorebass If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts/iTunes? It takes less than 60 seconds, and it really makes a difference in helping to convince hard-to-get guests. For show notes and past guests, please visit: https://joecostelloglobal.com/#thejoecostelloshow Subscribe, Rate & Review: I would love if you could subscribe to the podcast and leave an honest rating & review. This will encourage other people to listen and allow us to grow as a community. The bigger we get as a community, the bigger the impact we can have on the world. Sign up for Joe's email newsletter at: https://joecostelloglobal.com/#signup For transcripts of episodes, go to: https://joecostelloglobal.com/#thejoecostelloshow Follow Joe: Twitter: https://twitter.com/jcostelloglobal Instagram: https://www.instagram.com/jcostelloglobal/ Facebook: https://www.facebook.com/jcostelloglobal/ YouTube: https://www.youtube.com/channel/UCUZsrJsf8-1dS6ddAa9Sr1Q?view_as=subscriber Transcript Papa John: Right now, I'm praying. Joe: Hey, everybody, welcome to the Joe Costello show. I'm really happy that you're here and you are giving me your ears and listening to the podcast. I have a very special dear friend, special guest, amazing jazz musician, my dear friend, Papa John DeFrancesco. Welcome, Papa John. How are you doing, man? Papa John: Yes, I'm doing good, I'm talking to you. Joe: So Papa John: My Joe: Nice Papa John: Main Joe: To see your Papa John: Man. Joe: Face there. Papa John: Good to see you, Joe. Joe: Yeah, man, so how are you doing? Papa John: Then. Joe: How are you doing? Papa John: I'm doing good, Joe. Every day is a better day. Man. Joe: That's good, yeah. Papa John: I got the say Angel me so she's Joe: I Papa John: Like. Joe: Know, I know Papa John: Putting up with my crap Joe: You Papa John: The. Joe: And you're doing Papa John: The. Joe: Some swimming, right? You're staying cool. Papa John: Yeah, in the past, we had Joe: Yeah, Papa John: A big bathtub Joe: Yeah, Papa John: Man, Joe: Is it warm? Papa John: The pool was like ninety seven man eighty nine the other day. Joe: Oh, my gosh. Papa John: I know you when you first go in, you cool off Joe: Yeah, Papa John: And then you get warm. Joe: Yeah. Papa John: And then you come out and you're cool for about 30 seconds. Joe: Welcome to Arizona. Papa John: Is beautiful that. Joe: Yeah, so, man, I'm really excited, I want to give my own quick sort of history of you and I and and then and then I want to kind of go back to where you started and how we both actually had similar influences with our our fathers being Papa John: I Joe: Musicians Papa John: Saw that Joe: And stuff. Papa John: In. Joe: Yeah. Yeah. So for me, so I moved to I moved to Arizona, Scottsdale, Arizona in two thousand four, didn't really know what the scene was, did and didn't play much, didn't go out to do anything. And then all of a sudden I heard about this cool place called Bobby C's Papa John: Oh, my God, that was the place, man. Joe: Yeah, and I walk in the door and it's just all Southern cooking and you're behind the B3 and you have all these great musicians playing with you. And I just say, WOW!. And I think we started making it a Sunday ritual that we would go there every Sunday Papa John: Yeah, Joe: And hang out. Papa John: You Joe: Yeah, Papa John: Were there Joe: Yeah. Papa John: With Joe: And Papa John: Their Joe: Then Papa John: Brother. Joe: And everybody was nice enough to some point I got to sit in and then I got to got to sit in a little bit more and Papa John: We Joe: Then Papa John: To talk. Joe: Yeah. Papa John: And Joe: We Papa John: You Joe: Had. Papa John: Would never say you were a drummer when I found that out. Get your butt off your back. Joe: I was keeping it on the down low, there was a lot of Papa John: Yeah. Joe: Great players there. I didn't want to, you know, Papa John: Your Joe: I wanted Papa John: Great Joe: That Papa John: Player, Joe: Just Papa John: Joe. Joe: Thanks man. That means a lot coming from you, as you know. Papa John: Now we play, I tell you what, I enjoy working with the. Joe: Well, thank Papa John: You're Joe: You. Papa John: You're you're one of the very few people you played music with that listen. Joe: Well, thank Papa John: You Joe: You. Papa John: Know that deal, you get up there and nobody is listening Joe: Yeah, well, Papa John: Everybody Joe: I appreciate Papa John: Playing in Joe: It. Papa John: A different place played a different band Joe: Yeah, Papa John: And. Joe: Yeah, well, Papa John: Well, let's Joe: That Papa John: Go, let's go, Joe: I Papa John: Let's Joe: Appreciate Papa John: Go. Joe: That and yeah, and I feel the same way because literally I didn't know many people around town but you and you and I've said this to you before and but I don't think it has sunk into your thick skull that you literally gave me like a chance and a more opportunity Papa John: Oh, Joe: Than Papa John: My God. Joe: Most people have ever given me in my musical career. Papa John: Oh, Joe: And that's Papa John: My Joe: The truth. Papa John: God, Joe: It's the truth. Papa John: You're going to make me cry live Joe: No, Papa John: In. Joe: No, no, it's the truth, I was nobody I was in and after sitting in for a while and you would always let me sit in and then and then we started playing together, like, regularly. Papa John: Yeah, Joe: Right. And Papa John: Yeah. Joe: That was cool. I was like, wow, I'm playing with one of the jazz greats on the B3. And it means a lot to me. And my father Papa John: Na Joe: Was proud. Papa John: Na Joe: My parents Papa John: Na, Joe: Were Papa John: Then Joe: Proud. Papa John: Your Joe: Yeah. Papa John: Dad was cool man Joe: Yeah, it meant a lot. So Papa John: We had a Joe: Yeah, we had a blast. Papa John: Mutual man like we got into some nice grooves. Joe: Yeah, we did, Papa John: Now, Joe: Yeah, we Papa John: Boy, Joe: We had some nice gigs. Papa John: Nice, nice gig, Joe: Well, Papa John: Good Joe: Hopefully, Papa John: Music. Yeah. Joe: Hopefully there'll be more coming up once the world gets back to some sort of Papa John: And. Joe: Whatever. I don't know what it's going to be, but. Right. Papa John: God help us to get back, Joe: All right, Papa John: It Joe: Cool. Papa John: Always does by then I'll be one hundred and forty cases of that. Joe: They long as you're here with us, that's cool. We Papa John: Ah Man Joe: Don't care, so. Papa John: Beautiful Joe Joe: So let's go back and tell me how this started for you, because I know besides music, like I said, we we talked about what what part of this you want to talk about. And if it's all Papa John: Would Joe: Music Papa John: Anyone? Joe: Or you want to you want to talk about anything else. So tell me about your father or how this music started for you. Papa John: It's very similar, I guess, here, but I was I wanted to play man, and so he said I told him I wanted to play the saxophone. I was about six five. He said it's too big for you, so he started me out on clarinet. I started playing clarinet and then I heard this guy named Louis Armstrong. Trumpet player. I saw I play trumpet. He said I got 15 million saxophones in there. You want to play trumpet? Though he got when I bought me a trumpet, I was about 10 years old i guess. He taught me how to play. And. Next person I saw that kind of play school band in school, and there is a lot of good friends I met when I was a junior in high school and Joe: And where was Papa John: The next. Joe: This, was this all Philadelphia? Papa John: Niagara Falls, New Joe: Oh, Papa John: York. Joe: That's right, I totally forgot Niagara Papa John: And Joe: Falls. Papa John: A New York woman, we're Joe: That's Papa John: Both from Joe: Right. Papa John: New York Joe: I know, Papa John: State. Joe: But I forgot that's where you started out. Papa John: Niagara Falls, New York, man, it was a real beautiful city at one time. And I was always but I dug it,  I love airplanes and cars Joe: I know Papa John: And Joe: You like cars. Papa John: Yeah, and music was right at the top three. I love and you know, it was cool about the music my dad taught me, but it would also take me to all these air shows because, you know, I, liked airplanes my mom about you coming Jen, Jenny my mom. Where, to look at airplanes and I go shopping or something. So but most of my my life is the music that you go out and you hear somebody and you go nuts. And then my next biggest thing was in 1959 when I saw Jimmy Smith Joe: Where was that? Papa John: That was in Buffalo, Kleinhans Music Hall, The Trio too, Donald Bailey and Kenny Burrell, Joe: WOW! Papa John: Stanley Turrentine came later. But I saw, man those cats were dealing. Holy Cow!, that organ, ya know, it's spiritual side. And it just grabbed me, but Joe: That was Papa John: I Joe: Fifty Papa John: Didn't get. Joe: Nine, you said. Papa John: Yeah, and I didn't do nothing till the 60's with the organ, but I was playing trumpet the whole time. Big band singing, all that, you know the deal. Then, I got married and the kids started coming, so I was still playing. But not the full-time I was like, well, not for three or four nights a week. Places were jumping then, you know. Joe: And this was all still Niagara Falls. Papa John: Niagara Falls, the left Niagara Falls in 1967, went to Philly, went to Philly in '57. Joe: What made you go there? Papa John: I was I was my uncle has got to get a job at Boeing aircraft, and he asked me for Niagara Falls is starting to go down and. It was on the ground, and so, yeah, I worked on airplanes and cars, so, you know, it got that bad. I met a bunch of horn players down there. Right. I was in town for two months and I met a guy at work, Am I talking to much Joe? Joe: No, this is what you're here to do. You're here to tell your story, I want to hear it in this. This is all at Boeing. Papa John: Now and I wish you could play organ man. Absolutely. I know you went downtown one time for a session and in Chester you can't get an organ player with him and said this cats gotta go. If you go, you've got to come up here, man. And then we did a lot of road thing at that time. They had Cabaret's they use to call them Cabaret's I did a ton of those Joe: So Papa John: Other people, man. Joe: So when did you start the organ? Papa John: Nineteen sixty three, wait, sixty four Joe: Sixty four. Papa John: I come home from work day and  my wife had one,  she got it for me. Joe: Oh, wow. And this is still Niagara Falls because you didn't go to Philly Papa John: No. Joe: Until 67. Papa John: Yeah, it was still there. She thought of all of this, too bar in organ called My house was never the same since man. Joe: And are you completely self-taught? Papa John: Yes, and the organ yeah, on my dad, I had a basic knowledge of me, but, you know, horn, not chords you're playing chords like, I was trying to transfer all that Joe: Right. Papa John: And it was tough, but. Joe: Well, then the tough part, too, especially for the B3 players, is the independence in the left hand right playing the base line and then being able to solo over it. Papa John: Split your brain in half man. And you thinking and you do it too. Joe: Explain to me how the organ ended up in, I know you said Laurene bought one, but was it because you saw like were you listening people like Jimmy Smith? Papa John: Oh, Joe: Was that after Papa John: Man. Joe: You saw him? You were just bit by the bug. And that was Papa John: Not Joe: That. That was it. Papa John: Every album that would come out, I get from Jimmy and then I tell Jack McGuff and there was a lot of burner's out there Ganpati. I mean there was a ton then, you know, Charles Earling and I met all these guys so now we're out doing some serious. I learned so much. Joe: So what was that first organ that was in the house? Papa John: Or the spin it. Joe: He has no say couldn't have been a full B3. I like Laurene. Papa John: Now, it was a Spinet Joe: Ok. Papa John: And then I bought Leslie. But it still wasn't a B man. And I found a B for sale, so I sold all my stuff, but B and then that's how I really learned how to play like on this thing man [plays organ] Joe: Exactly. So what was your first real gig on it? It was somewhere in Philadelphia with this when you met these guys. Papa John: On the organ?, on the B?, back in Niagara Falls, I had the organ in Niagara Falls, yeah. Once I got to B3, I got out and started playing, I love a man, I was still learning. I mean, the coordination, the coordination is tough Joe Joe: The coordination is tough, the hauling the thing around is tough. Papa John: Well, that's why I had to get surgery on my back. No, that wasn't much but you're hauling that son of a gun man, Joe: Yeah. Papa John: You know, I bought vans. I bought my old van, used to be rented trailer, mostly with trailer till I came out with vans and got a van. You know, it was it was funny, man. You go, well, I've got to move organ, the drummer said "I go get a pack of cigarettes." Joe: Exactly. Papa John: I'll be right back because I get to go get a loaf of bread. I'll be right back. Joe: Yeah, Papa John: Yeah, Joe: Yeah. Papa John: But it was quite experience lugging that monster. Joe: Yeah, so did you bring so you had a B3 in Niagara Falls, did you bring that with you to Philly? Papa John: Yes. Yeah, Joe: And then Papa John: That's. Joe: Where is that where is that now? Papa John: And at the Musical Museum. Joe: That's the original one. Papa John: Yes, the one that we played that night when we when we did the gig. Joe: Yeah. Papa John: At my first box man. Joe: Oh, my gosh, I didn't even realize that. Papa John: Nineteen sixty six by. Joe: Wow. Papa John: That's Joe: Yes, Papa John: My Joe: So Papa John: Yeah. Joe: So everybody for everybody listening in here in Phoenix, Arizona, there's the Musical Instrument Museum. It's called The MIM for short. Papa John's original B3 is there on display. They probably move it in and out on display. Right. Sometimes they'll do it's not permanent. Papa John: Yeah, Joe: They keep it there. Papa John: There, but it was Joey's first organ too ya know Joe: That's Papa John: That. Joe: Really cool. Papa John: Yeah, well, my fathers horns there at one time now playing them, yeah, was that was the first to go that the number one man we had redone. It was like. From being out on the road, being banged around, we had a guy redo it, that's the one man. Joe: Well, I didn't know that, so that that night we did that concert there, that was your we literally play it on your very first B3 organ. Man, Papa John: We're going, yeah, Joe: Oh man, Papa John: Man. Yeah. Joe: I didn't know that. I just thought that was just one of them. I didn't know that was THEE one. Papa John: That's the one I never got rid of it, never. Joe: Wow, Papa John: Never, Joe: That's incredible. Papa John: I would not you know, I could have sold that, that's Daisy, we had a name and we know what the name was, "Oh, boy." Joe: Oh, boy, Papa John: Yeah, Joe: Nice. Papa John: Come on, we had to go Ol Boy Joe: That Papa John: Mad, Joe: Is Papa John: Matt. Joe: So funny, so in those days when you weren't playing out, that was, was it always inside the house the way yours is now in your house, like you're literally sitting behind your B3 three now at your house? Papa John: And I am. It was Joe: Or. Papa John: Either in the house or in the van. Joe: Ok. Papa John: You know, one or the other, and mostly if if it was along, never had much time to take it out of the van, you know, Joe: And Papa John: It was Joe: A lot, Papa John: A go. Joe: Right? Papa John: Yeah, the only time I'd bring it down would be maintenance. You replace tubes, do the wiring and it was traveling. Joe: Did you work on it yourself, because I know a lot of you B3 organ players, man, you know Papa John: They're. Joe: You know that instrument because you can't trust that anybody else in the room is going to know what's going on. Papa John: That's right, Joe: Right, we've had Papa John: The. Joe: A member of Bobby C's, we had like something weird happen one day. Papa John: And try to remember what? Joe: And I remember you just you took off the front lid and people were in there and not people, Papa John: Yeah. Joe: But but you were kind of telling somebody, hey, just try this or whatever, and next thing you know, it's working again. Papa John: That's from years and years and years of that, putting that instrument through its bad. I mean, patience. I got a story we were playing upstairs, so we took the organ upstairs. We were taking it up. So we put two by fours on each side so we could slide it up Joe: Oh, Papa John: And Joe: Like. Papa John: A rope and the leg and the guys up front in the back pushing and all of a sudden the rope broke. I said, what? So I run down, jump. It was like lined up with a door outside door, so I jumped out the door, jumped out the door. I heard it coming down, breaking all there was Joe: Oh, Papa John: There was lights on the sides Joe: Oh, Papa John: Broke every one. Joe: My God. Papa John: Everyone came flying out almost out the door on its back. Joe: My gosh, that's like those those cartoons, that piano like it's like the Three Stooges move in a piano. Papa John: It is, it is, Joe: Oh, Papa John: And Joe: My gosh. Papa John: Flipped it over, put the tubes back in they were all loose and brought it back and went right to work, Joe: I'm sure Papa John: Played a Joe: It's Papa John: Delayed. Joe: Amazing, it's amazing. Papa John: Now it's cursing everybody, Joe: Oh, Papa John: man. Joe: Gosh. So when you you started playing in Niagara Falls on Papa John: Right, Joe: The organ and Papa John: Right. Joe: You were still playing trumpet at the same time. Papa John: Yes. Joe: Ok, and then were you also maybe while you were playing organ in a band on stage, did you ever actually pull out the trumpet, play a trumpet solo also? Papa John: Yes, yes, Joe: You did. It's called. Papa John: Because I was still learning to organ man that and I said, man, I, I've got to do something else, throw me out the gate. Joe: Oh, my Papa John: So Joe: Gosh. Papa John: I was vocalizing and playing hard, but little by little. Left, left, left. the B captured my soul, man. I just I love the instrument man. Joe: So when you were first starting to play and you had to deal with the whole left hand independence and then laying down the chords and then potentially even soloing with your right hand over the left hand bass, Papa John: They Joe: Did you? Papa John: Move in all the time. Joe: Yeah. Papa John: Yeah. Joe: Did you have in your early groups that you played in, were there bass players in those groups where you Papa John: With Joe: Didn't have Papa John: The Joe: To worry? Papa John: organ. Joe: Yeah. Papa John: Not when I got the organ man. Joe: Really? So you never. Papa John: Even with that, even with the Spinet of playing the pedal, playing the pedal. Joe: Really? Papa John: So I thought that's how you played the B3 until I got hip. I never once I got the organ. Maybe a couple times in the beginning. Yeah, I have to admit, it was a couple few gigs, man. Yeah, couldn't Joe: Yeah, Papa John: Play it, I mean. Joe: I would think you'd want that safety net in the beginning when Papa John: I Joe: You're not. Papa John: Did. You brought it back, you brought it, you just brought that guy had a base electric base, he had like a fender, I guess. Yeah, because I was like sloppy Joes and, you know. Not you Joe: No, no, no, no. Papa John: Might think my hands were going like the bottom is trying to play with the top and it can I tell you, if you lay off of this a while, your coordination takes a minute to come back. Joe: That instrument will kick your ass. Papa John: Oh, double time. And. Joe: So these gigs early on in Niagara Falls, where they were a trio gigs, were they like organ Papa John: Quartet. Joe: Or organ guitar, drums or what was the combo? Papa John: That mostly that, and then it got to Jack's one word that good, I saw it again man, you know, so then it was Jack's trio with the guitar and then we got the sax it was a quartet Joe: Ok, so let's go ahead now back to Philly and you're there, you're you're working for Boeing, right? And you are working on airplanes and helicopters. Wow, OK. Papa John: Chinooks. Joe: And then and your playing out at night, about four or five nights a week. Papa John: Yeah, but yeah, but it got very hectic, they were it was during Vietnam that. Now, where they started working 12 hour days, 6 days a week 7. So I still played on the weekends and I have to keep playing, I would be I'd be kind of mental, Joe: Yeah, now I hear Papa John: You Joe: You Papa John: Know. Joe: And at this point, do you have any kids yet? Papa John: Yeah, have two. Joe: So you had did you have any before you left Niagara Falls? Papa John: Cheryl and Johnny Joe: You did so they were born in Niagara Falls and then was Papa John: Joey Joe: Joey Papa John: You're was born here. Joe: In Philly. Got Papa John: Yeah. Joe: It. OK. All Papa John: And Joe: Right. Papa John: then then reality started to coming around Joe: Yeah, yeah. Papa John: Oh, I got to do this traveling, babies. You know what I got to say? This man, my wife never gave ultimatums. I've been blessed a lot. So I just feel so blessed man. Go through all this stuff and the kids all turned out great. Lucky, I'm blessed! people say they're lucky and blessed and lucky. Joe: We're in Philly, you're working really hard for Boeing because the Vietnam War is happening, you Papa John: Yeah. Joe: Have you have two children. I know Johnny is the oldest or Papa John: Cheryl. Joe: The Cheryls's the oldest. Papa John: Johnny Second. Joe: Then Johnny is the middle. That's why Johnny and I get along, because we're both middle Papa John: Those middle Joe: See! Ballbusters Papa John: Aged. Joe: Both of us just Papa John: Now, Joe: Right in the middle. Papa John: What about the baseball bat boy? He Joe: And Papa John: Was Joe: Then Papa John: A big Joe: And Papa John: Bob. Joe: Then Joey enjoys the youngest. Papa John: We did just go. You're going to be 50 this year. Joe: Wow. Papa John: Johnny is fifty five and Cheryl's fifty eight. Joe: So she and I are the same age. Papa John: Yeah, 1962. Joe: Yeah. Papa John: Now, October, she was born. Joe: Yeah, I was February, so Papa John: There Joe: I'm even Papa John: Is a Joe: I'm even older than her see Papa John: Couple months, and you could have been my kid man! Joe: Yeah, there you go. Papa John: Now lighting up! Joe: All right, sorry. Papa John: Nah man Joe: So we're there, we're in Philly, you're working, playing Papa John: Yeah. Joe: A little bit, but works, you know, a lot of work going on. So you're busy. Do you remember who was the first, most famous person you played with? Papa John: You try to think of, well, I played with Jimmy Smith, we played together Bobby C's to do what we did, an organ thing man. That was to me, that's my favorite. That was my. Joe: So that was Papa John: I Joe: Like, Papa John: Love the cat and Joe: Yeah. Papa John: Then George Benson and Steve Gadd. Now all them guys, I dug all those guys other cats too Jack McDuff God, he was a neat person, man. We did a lot jams, me, Jack, Gene Ludwig. Joe: I used to go see Jack McDuff up in Harlem when I lived in New York. Papa John: You were going to the right spot man that cat, what a soulful player he was. A lot of the guys that come up and play, you know, Bobby C's, we would cats come there and once they tell me name, Oh, Joe: I know Papa John: We Joe: It was. Papa John: Get a lot of cats came in like there was a guitar player there one day that played with Miles Davis . Joe: Now, we used to get a lot of incredible Papa John: Yeah, Joe: People, it was, you know, Papa John: It was a great spot. Joe: Yeah, we need another another place like that. Papa John: But that would be that wouldn't that be fun Joe: Yeah, Papa John: To Joe: But Papa John: Trade bands in and out Joe: But you played with a bunch of people like well before you came to Arizona, I mean, you're with all those Papa John: The. Joe: Heavyweights in Philly and you were telling me how even Dennis Chambers and you were really good Papa John: Dennis. Joe: Friends, right? Yeah, Papa John: Yeah, yeah, it's a real good. Joe: Right. Papa John: Your Joe: And Papa John: Good friends. Joe: And I remember when I was at the NAMM Show out in Anaheim, you had that residency gig during the week of the NAMM Show at Steamers. Papa John: Yeah, I did. Yeah, we just played the. Joe: Arturo Sandoval was on it, Papa John: Yeah, and Joe: Right, Ramon Papa John: No, Joe: Banda right? Papa John: He passed away, man. Ramone played, yeah, there was a guitar player can't think of his name, but he was a heavyweight too Joe: Oh, yeah, Papa John: Like Joe: Yeah. Papa John: We all get our shots. How about Joe Pesci? Joe: That's right, he sang, he Papa John: Yeah, Joe: Sang that night I was there sitting Papa John: Yeah, Joe: Right in front. Papa John: Yeah, Joe: That's a Papa John: Joe. Joe: Night that actually you let me sit in that night. So I got to play with Arturo and the rest of the guys. Yeah. Papa John: get your as up! Joe: Yeah, yeah, that was fun because there are a lot of I think I think that night, to be honest with you, I think if I remember correctly, Marcus Miller was sitting in the audience. Papa John: Yeah he was Joe: So Papa John: Were. Joe: Like when you pointed and I was already looked around the room and Joe Pesci was singing with you and I'm like, whoa, wait a second. But it was fun. I had it was a good time. Papa John: Joey too. Joe: That's right, Joey was on stage to right? Papa John: Yeah, yeah, what a night everybody was up there. That place is closed man. Joe: Yeah, Papa John: Is Joe: Yeah, Papa John: damn shame Joe: I know. Papa John: damn shame Joe: Yeah, so when you were in Philly, did you get up to New York, much to play. Papa John: Played a little bit in New York. Yeah, not not a lot, but a lot. I met a lot of cats in New York, I a lot of good players, but I did play there trying to think of some of the rooms. Joe: I know Philly had such a strong scene that, you know, Papa John: Ah man Joe: You probably Papa John: It Joe: Never Papa John: Was. Joe: Had to leave there to go play New York because it had its own. Papa John: We had and then I played to shore. I played in Atlantic City, I played at the Club Harlem with Manny Cambell and the Fiestas, and it was great man the ban was good too. He Be played vibes. We had a conga drummer, drummer, a horn player and a woman singer man, and in the back room there was a front room. We were playing in front of the bar, the back room, Sammy Davis Jr. playing with big band back there. Yeah, I mean, Club Harlem, Kentucky Avenue man. Across the street, Gracie,  Wild Bill Davis was there. Joe: And this was a separate room from any of the casinos. Papa John: Yeah, there was no casinos man this is 1966, '67 Kentucky was like all the clubs, like you went to Harlem or Buffalo and all that, that that's what Kentucky Avenue was all, had all the bands and mostly organ groups that was hot thing, man I got pictures, my wife and I got picture with her of people coming around and get a picture,  remember that? Yeah, you got a picture taken, Joe: Oh, you mean Papa John: There were. Joe: Like at the table, like they would do that, yeah, yeah, yeah, yeah, yes. It's also. Papa John: Back in the old days man, the old days man, let's see, you were just a baby because you were my daughter's age, I use to take the kids. I could get them into places. I'd take um. Joe: Yep, yeah, my father would do the same. Papa John:  Yeah man people would look, he was cool, he knew? He Joe: Yeah, Papa John: Knew. Joe: Yeah, it's the only way, right? It's the exposure. Papa John: Now, the kids loved it, Johnny played, Joey played, Cheryl played for a while, Joe: What she Papa John: You Joe: Play. Papa John: Know, Alto sax yeah in junior high. Joe: Yeah, and it was Johnny always drawn to the guitar. Papa John: Yeah, in fact he played trumpet for awhile. Yeah, and my dad was my dad was living with us, and then he got guitar and my dad could play his ass off too my dad, one of those old time musicians man Joe: Yeah, did he play in the in the army or the in the war during the war time or. No. Papa John: Too old man. He played with all the big bands like back, and he played with the Dorsey Brothers before the were famous when they were together, he told me they would argue from morning till night. I said, you sure they Joe: Yeah, Papa John: Weren't Italian? Joe: Exactly. Oh, nobody has seen anything until they see you and Joey and Johnny together in the same room. That right Papa John: Up Joe: There, that is gold reality TV right there, if I if I can produce that show. Papa John: Get a show, get one! Joe: Oh, Papa John: The. Joe: My gosh. Papa John: You are. Joe: Oh, my gosh. Papa John: We have to make you a part of it that you couldn't just sit out there and produce. Joe: So let's talk about your CDs, because I want to make sure I have the count right, but I count nine. Papa John: Nine. Joe: Yeah, Papa John: You Joe: That's Papa John: Got Joe: What I. Papa John: It, I got it, my wife put him in a picture frame. Joe: So do you have nine too is that, is that the count you have? Papa John: I that's that's what I have nine Joe: Yeah, because I have Papa John: That's on my own. Joe: So if I go from 19, so the first one I have is 1990 for "Doodlin". Is that correct? Papa John: That's it. That's the one that Joe: Yeah, Papa John: Was ninety Joe: It says nine. Papa John: Nine, Joe: It says Papa John: Yeah. Joe: 94. And then "Comin' Home" was released in 95. Papa John: That's the next one. Joe: And then "All in the Family" was ninety eight, and then I have "Hip Cakewalk", which was Papa John: That's Joe: Two thousand Papa John: It Joe: Two Papa John: For Joe: Thousand Papa John: Us, Joe: One. Papa John: Right? Joe: Right, and then I have "Walking Uptown" two thousand four. Papa John: That's one of my favorite one to go. Joe: And then there's two in two thousand six. There Papa John: "Jumpin'", Joe: Is. Papa John: "Jumpin'". And dadaji. Joe: "Desert Heat". That's correct, and then then we have two thousand nine, which is "Big Shot." Papa John: "Big Shot". Yeah, Joe: And then Papa John: I Joe: The Papa John: Forgot Joe: "Philadelphia Papa John: About that, Joe: Story" in 2011. Papa John: Yeah. That's the last one. Joe: That's the last one you put up a post, I think, on Facebook that that cool album cover. Does that mean there's something in the works? Papa John: I did that, I did that picture, by the way, I have an app that said, I'm going to go out here and start, man. I must have got a million hits. Joe: I know, Papa John: One day I'm coming out. We'll get it. Joe: See? Papa John: I just that's what I was doing, that somehow this is our clock. Joe: Oh, I see it moving in the background. Papa John: Yeah, my sister-in-law got it for us. I forgot about it. I would I would have turned it off and we had we had a dog and it's got all the Joe: That's Papa John: It's Joe: Also. Papa John: Got all the seasons on it Christmas. I don't know what that is pretty but I got them all memorized Joe: Yeah, Papa John: [scats] Joe: Yeah, how it Papa John: It's Joe: Long ago Papa John: Over. Joe: How long is that going to play? You know, we Papa John: It's Joe: Only Papa John: Over right now. Joe: We only have an hour. Papa John: There it goes. Hey, man, we only have an hour. Lighten up, take a break, you Joe: It's Papa John: Union Joe: Take a break. Papa John: Take a break? Joe: Is there any thoughts of, I mean or any conversation of a new new CD? Papa John: Yeah, I talked to Clark, Clark calls me about once a month. Wants to know how you feelin' and then he says, well, "When you come in the studio, Pop?", I got a bunch of stuff too I could do. I mean, I've been I don't you get ready now and have your ass in there. Unless you don't have time for. Joe: I always whataya kiddin' me...it would would be an Papa John: I Joe: Honor. Papa John: Love Joe: I'm Papa John: The. Joe: Looking at the names of all these people on these CDs and I'm like, damn, my name's not on that one, wait a second, my name's not on that one, no I'm only, kidding. Papa John: They were all done on the East Coast except Desert Heat and was with the Banda Brothers. Joe: Yeah, yeah, that Papa John: That Joe: Was special. Papa John: Was yeah, that was 05, I think, wasn't it, '06 Joe: In desert, he was '06, Papa John: Yeah, Joe: Yeah, Papa John: That's when I moved here Joe: Oh, that's when it was so it was two years after I moved here. Got it. Papa John: Yeah, that's right. You know how happy I am for you when I see all the stuff you're doing, man, I pray for this stuff for you. Joe: I'm just hustling, man, I got Papa John: Now, Joe: To just keep Papa John: Why Joe: I Papa John: You Joe: Don't Papa John: Got Joe: Like Papa John: The right? Joe: I don't like I don't like letting any grass grow under my feet. Papa John: And Joe, that's why you're going to do it, man. Joe: Yeah, well, you know what, it's I'm Papa John: That's Joe: Getting pretty Papa John: Why you're Joe: Old Papa John: Going to do Joe: If Papa John: It. Joe: Something doesn't happen soon. Papa John: Well, you can't go by now, what's going on, you knowthe epidemic or whatever the hell it is that's messed up, and the politicians, they're Joe: Yeah, Papa John: All nuts. Joe: Yeah. Papa John: I mean, so. And you're still making it. You're still doing it, man. So Joe: Well... Papa John: This is like a piece of cake after everything's straightens out. Joe: Let's hope so. We got to get back to playin' is what we had to do. Papa John: Love to man Joe: It's like Papa John: Our. Joe: Oxygen for us, you know, taking this away from us is this brutal. Papa John: You know, come here and playin' myself, and after a minute, like I tried a drum machine and I want to throw it through the window. Yeah, I try I just want to have something to play with somebody just. Joe: That's what we should do. I just throw my stuff in the car, come down there, we'll just do a little Sunday pasta dinner, but we'll Papa John: Yeah. Joe: We'll work up an appetite before that. Papa John: That would be fun Joe, I'm in! Joe: Swim a little bit. Papa John: It is our masks mandatory? Joe: No, I haven't been anywhere, you haven't been anywhere, right? Papa John: I feel like cabin fever, man, but I want to stick it out Joe: Yeah, you just Papa John: I'm Joe: Got to stay Papa John: Going Joe: Safe. Papa John: Nowhere. Joe: Yeah, both of you just need to stay safe. And Papa John: Yeah, Joe: How are Papa John: You, Joe: You going Papa John: Too. Joe: Out? Are you going out to get groceries and things like that or you having them delivered or what are you doing? Papa John: Laurine calls ahead and she goes, they throw him in the car in Joe: Good, Papa John: The back and Joe: Good, Papa John: Then she drives off Joe: Good. Papa John: Right now. Everybody out there that masks everybody Joe: Yeah, Papa John: Down here. Joe: Now Papa John: So. Joe: We wear it wherever we go, so Papa John: So do we... Joe: We'll cold, so did I miss anything that you wanted to talk about? I mean. Papa John: Well, just talking about my time on the railroad, Amtrak. Joe: Amtrak, that's right, that was after Boeing. Papa John: Way after I was playing in between all of that and then I went to Amtrak was the big one...I started as an electrician man, I start I had to learn, you have to go to school and stuff. And we needed I had my kids all grown up. And you're, like starting to go through grade school and middle school as Laurene and I are going to hang out, man. The railroad had a friend she had friends, lot of people on the railroad, and I got the job on the railroad in nineteen seventy seven. Joe: And there was a gap in between Boeing and that, so why did you leave Boeing? Just tired Papa John: Layoffs Joe: Of it. Papa John: Every 10 minutes. Government, government job and I went to Seven-Up for a while to the district sales manager and playing constantly, playing down the shore six nights. At Amtrak I became a supervisor at a big job, kept movin' and I was there 20, almost 30 years. Joe: As an electrician for Amtrak? Papa John: Let's do it in the beginning and end with electrical supervisor. We built substations, took care of all the new construction, but I was still playing Joe. I mean, my job, I was playing constantly. I had to come in to work, Saturday morning, we had to work every once in a while and I come in. Where are we? What is this? Where you go to get playin' and go to have breakfast or have a cup of coffee? So by the time you got home... Joe: Time to go right to the job. Papa John: Great. The music never stopped me, but thank God I went to the railroad because the railroad retirement is ridiculous. Joe: Yes, Papa John: So Joe: Something to be said for that, right? You know. Papa John: Yeah. I mean I never expected that. Never. That was so far from any of my thoughts. My Joe: Help. Papa John: Dad used to say when your dad said go to school, put something in that back pocket Joe: That's Papa John: What do Joe: Right, Papa John: You mean, good news, right? Joe: Yeah. Papa John: I was at your school, Fredonia, man. Joe: Yeah, because you were right out there, right? Papa John: Yeah, yeah, yeah, yeah, I, Joe: Yeah. Papa John: I worked, I did gigs there, I played yeah, well, I knew the guy who ran the station WBZ or something Joe: We forget what it is now. Papa John: Yeah, Fredonia is when I was out there, Don Menza was there, all cats who played with big bands, but that's a great music school man. Joe: Yeah, it was good when when I went, we were we were at at the peak of of what was happening with, you know, we had a student run jazz ensemble and competed at the Notre Dame Collegiate Jazz Festival, and those were run by the school. And we ran it ourself, you know. Papa John: The students you guys had a couple Joe: Yeah, it was fun. Papa John: You had some good players there, singers, players, if you wanted have somebody, go to the school, you had a great reputation Joe: Yeah, I got Papa John: And Joe: To play Papa John: Then. Joe: At the Tralfamadore Papa John: But Joe: Or. Papa John: Tralfamadore? Joe: Right. Papa John: The Tralf?. Joe: Isn't that what it was, The Tralf? That's what we called it. Right. For short, The Tralf. Yeah. Papa John: That's something man! Joe: And I spent when I was at Fredonia, I spent a summer in the Canadian side of Niagara Falls Papa John: Oh, Joe: Playing Papa John: Yeah, Joe: At that Papa John: We're. Joe: Amusement park that's right on the other side. Papa John: Right on the other side, I know, right off Lundie's Lane Joe: Yeah, and we played this little we did this doo wop show, it was Papa John: Of Joe: All Papa John: The. Joe: This company came and auditioned people at all the music schools for summer Papa John: Yeah, Joe: Jobs. Papa John: And Joe: So Papa John: You Joe: We Papa John: Got Joe: Got to hire. Papa John: Your. Joe: We got hired as a band. So it was my buddy on trumpet and a bass Papa John: The. Joe: Player friend, the sax player friend. And then we went there and played and we backed up these these two couples, that guy and girls Papa John: Right. Joe: That were doing this doo wop dancing and singing on the stage. Papa John: Ha Joe: We were Papa John: That's cool! Joe: The backup band behind them. We played a place called Lilly Langtry's Papa John: I know that is, oh Lilly...that's on Lundie's Land, you go up Lundie's Lane, the wax museum and. Joe: Correct, That's right. We actually were friends, so when we were when we were there because we lived there for the summer and these little apartments, the I think it was the either the tallest man in the world or tallest woman in the world. We Papa John: The woman. Joe: Literally yeah, we became friends with her and we would actually hang out at her apartment. And Papa John: She was cool man Joe: That's so Papa John: Or Joe: Funny. Papa John: That boy or girl, rah Joe: Yes, Papa John: Rah Joe: Yes. Yes, Papa John: Is just great Joe: Yes. Papa John: To leave it to me, to remember that stuff. Joe: It's so funny. Papa John: Remember the yard of beer? You went to the Yard In The Park when you had a yard of beer. Joe: I don't I don't know if I remember that. Papa John: The glass was a yard long filled it up. Joe: It's like those things that they walk around Atlantic City with, I mean, Papa John: Yeah, Joe: Las Papa John: Where Joe: Vegas, Papa John: They get Joe: Those huge. Papa John: Yard In The Park, it was called, Joe: That's so funny. Papa John: I played all over the place and Toronto, but you had a good gig. Joe: I don't know about that, but Papa John: It was a good gig. Joe: It was it was OK for at the time we had some fun. So. Papa John: What year was that Joe, do you remember? Joe: It had to be eighty two or three. Papa John: Oh, you are young. You're like my daughter. Joe: Yeah, I yeah, I'm surprised, I remember that I don't remember stuff that far back, but. Papa John: I remember not if it's if I want to remember that Joe: Yeah, Papa John: This done that, then  Joe: Yeah. Papa John: Railroad, I retired. The pension is crazy. Joe: And what was this what year was that, Papa John: '05 Joe: And then literally a year later, you moving out to Arizona? Papa John: Yes Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe:  Papa John:  Joe: There's our organ guitar trio once Johnny gets out here and a couple of years, Papa John: Yeah, Joe: Right. Papa John: We'll have some serious fun when. Joe: Hopefully we won't run out of places to play once we get kicked out of each one for being crazy. Papa John: Hopefully we WILL get kicked out. No, no, no, gigs are special you know,  we keep maintain part of the business man. You don't want to screw that up. Joe: So cool. So 2006, you retire Amtrak two thousand five, you pack up, move out two thousand six Papa John: Sold Joe: And Papa John: The crib back home, I Joe: You're. Papa John: Had a nice I had a nice crib too, that. Joe: But then you come out here and then and then we finally get to meet at one point, and then we play a bunch of gigs around town and. Yeah. Papa John: Yeah, we did. We played a lot man. You have to gigs you were getting gigs left and right. I went out there and start hustling your ass off. Joe: Hey, you have to, right? Papa John: Yeah. Joe: Can't sit by the phone. Papa John: No, what!? Joe: That's the that's the one thing that I just Papa John: Is Joe: Can't sit Papa John: All Joe: By the phone. Papa John: We'd be dead now you can use got to go out after man, but if you wait for the apple to drop off the tree, you'll starve to death, you got to go up and get it. His big thing was education and save your money Joe: And Papa John: To Joe: Save your money, well, you made Papa John: Get Joe: Him Papa John: An Joe: Proud Papa John: Education. Joe: Because you listen, you got yourself a nice a nice retirement package, right? Papa John: Well, I got lucky on that one man God, Thank Joe: You still Papa John: You. Joe: You still were able to maintain playing, Papa John: Yeah, Joe: You got an education Papa John: Oh, Joe: In the electrical field. Papa John: But Joe: What kind of car you have now? Papa John: Oh. Thirty nine Pontiac Joe: Yeah, Papa John: Hot Rod Joe: Yeah. Papa John: Yeah, man's got a big motor in three fifty chevy. All reworked, everything, everything's new and it's like a new car. Joe: How many times you get it out? Papa John: Well, right now, Johnny comes out, we take it out to terrorize the neighborhood, him and I put that car together. Joe: Oh, yeah. Papa John: Yeah, cut the frame off for a new frame underneath, it has disc breaks, power steering, Joe: What is Papa John: Big Joe: It again? Papa John: Motor, a thirty nine, nineteen thirty nine Pontiac, two door sedan. It's just it's a duplicate of a thirty nine Chevy. Joe: What is it like, is it blue or purple, one of the two, Papa John: Yeah, Joe: Which Papa John: Blue. Joe: One? Blue. Papa John: Yeah, Joe: Yeah. Papa John: Well, when you come down, will have to go out for a cruise man Joe: Yeah, I'd love to take that thing out. Papa John: It's fun man Joe: All right, Papa John: It's. Joe: We'll do it. We have a plan now. So we have a Papa John: Yeah. Joe: We have a Sunday pasta dinner. Papa John: A Sunday dinner, baby. Joe: But we jam first. And then we hop in the pool, get cooled off, then we come in and we eat our faces off. Papa John: Right, Joe: And then we Papa John: And. Joe: Go out for a little cruise when it gets Papa John: That's Joe: Cool Papa John: Right, Joe: Out, there Papa John: That's Joe: You go. Papa John: Well when we get done eating, we might not be able to move. Joe: That's true. So you might want to get everything done before we wat. Papa John: That one day you were making something, what was braciole that you make braciole? Joe: I have Papa John: You Joe: No. Papa John: Were cooking something, man. I don't know what it was Joe: I have no idea. I just made a killer designer for Jo Ellen's birthday Papa John: That. Joe: A couple of weeks ago. Yeah. Oh, maybe that's what it was. I put up Papa John: Yeah, Joe: The pot of the Papa John: I Joe: Sauce, Papa John: Love that Joe: The sauce boiling or the gravy, as we call it. Papa John: You call gravy. Joe: Yeah. I don't know if Papa John: You Joe: We're Papa John: Sauce Joe: Not Papa John: Tomato, Joe: Sure Papa John: Tomato, potato, potato, Joe: Exactly. Papa John: But some. Joe: You got to let us know if you're going to do a new recording so we can make sure we let everyone know. And like I said, as soon as all this pandemic stuff Papa John: No. Joe: Disappears, we see if we can get ourselves a gig or a concert somewhere again and get going. Papa John: Concert, Joe: Right. Papa John: I'd like to do that, yeah. Joe: We should get back at The MIM. Do another show up Papa John: I Joe: There. Papa John: Like the yeah, man, we could Joe: Yeah. Yeah. Papa John: Get a yeah, it was okay last time with nice man. Joe: Is there anything else that I missed? Papa John: Yeah, the gig in Albuquerque, wherever we were. Joe: Oh, my gosh. Papa John: Should have made a left turn at Albuquerque Joe: Oh, my gosh. Papa John: The Las Cruces Joe: Right, then we drive all the way there, we set up and then it poured Papa John: It rained Joe: And we couldn't play, right? We couldn't Papa John: That Joe: Play Papa John: They paid and Joe: And Papa John: We got Joe: They play. Papa John: Paid. Joe: So it was basically like a paid little two day trip. Papa John: Two day trip with pay Joe: Yeah, yeah, yeah, well, Papa John: That was terrible. I wanted to play. Joe: No, I know. Papa John: Well, I know we weren't going to play when a guy took the B3. He said it's raining, you guys aren't playing, put it in a van. They left. I guess we're not playing. Joe: Remember, we tried to even talk one of the bars around that outdoor stage to let us play. Papa John: Across the street, yeah. Joe: Yeah, it's like we're already got paid, so just move it all into your place in play inside. Oh, gosh. Papa John: We didn't get. Joe: We can't say we didn't try. Papa John: That's where I met that trumpet player, he's on the East Coast now. Joe: Cool! Papa John: This has been a nice pod... Joe: Thanks, Papa John: Of Joe: Man. Papa John: Spaghetti meatballs. Joe: They go Papa John: And little braciole Joe: Right? Papa John: Yeah, Joe: I'm Papa John: My Joe: Really Papa John: Wife Joe: Excited Papa John: Made Joe: That you Papa John: It. Joe: Came on what'd she say. Papa John: My wife made angel hair bolognese Sunday Joe: Nice. Papa John: Scrambled meat. Joe: Yeah. Papa John: I'm glad I came on too Joe Joe: Yeah, man, it's nice Papa John: I Joe: To Papa John: Love Joe: See your face Papa John: That you Joe: That Papa John: Like that and I like Joe: I Papa John: Your face too Joe. Joe: Haven't seen you in so long, so. Papa John: I know there Joe: Yeah. Papa John: Has been a year!? Joe: I don't know. Could be, gosh. Papa John: No Joe: Like Papa John: Time. Joe: I said, my brain doesn't go backwards too well, so Papa John: Time man time Joe: I know Papa John: Is. Joe: I hear Papa John: Time Joe: Yeah. Papa John: Is on my mind, yes it is Ya know what, we should do all that stuff, do I get all those coveres I Joe: Yeah, Papa John: Love doing it to. Joe: Yeah, Papa John: My favorite Joe: Well, Papa John: Was Sly, Sly and the Family Stone. Joe: Um. Papa John: I use to love those...cover that stuff Joe: Yeah, Papa John: [sings] You might have... Joe: Well, we'll we'll have a chance again. Papa John: I hope so, man. Joe: We will. So, listen, man, I really appreciate you doing this. Papa John: Anything for, you know, you're the man, you're my friend, one of my best friends. Joe: It's nice to see you. It really is, it's nice to talk with you. Papa John: Nice to talk to you, too, man Joe: Yeah, man. All right. Well, again, thank you. You you're one of the best. And Papa John: No. Joe: You you've you've been incredible to me. So I appreciate you and I love you. And I thank you for being here. Papa John: Thank you, Joe, Joe: Ok, Papa John: And Joe: Man. Papa John: I love you, too, brother. Joe: All right, and we'll talk soon and we'll play soon Papa John: Hopefully has, God Bless! Joe: All right, man, thank you. Papa John: All right, bye bye... Joe: Bye...

On this episode of Quiet Light, David Newell talks about when a SaaS business earns a revenue-based multiplier. David is one of our colleagues who just wrote a guide outlining everything he knows about SaaS valuations. Tune in to hear his thoughts on how SaaS businesses have unique needs, the ideal scenario for revenue growth, and which valuation metrics to use when scaling.   Topics: Revenue-based multipliers. What happens when SaaS businesses scale. The ideal scenario for revenue growth. SaaS valuation metrics. Why there is a bias towards monthly plan revenue. Comparing scaling a business to dating. Takeaways from David's guide. Transcription: Joe: I understand you spoke with our colleague David Newell about when a SaaS business becomes a listed at a multiple of revenue instead of multiple of discretion earnings, how'd that go? Mark: Well, there's an interesting dynamic when it comes to SaaS businesses, right? E-commerce is pretty straightforward. We have some pretty good metrics that just show that vast majority of e-commerce businesses will be measured as a multiple of their SDE but SaaS businesses, especially on larger levels, we see transactions happen as a multiple of revenue even in some cases when you have a business that is not turning a profit or is currently EBIDTA zero or close to it. And so there's a big question out there, what are the criteria that allow you to apply a revenue multiplier versus an SDE multiplier to a SaaS business? Obviously, this makes a huge difference, right? I mean, if you're multiplying your revenue by five, that's going to be a much bigger number than multiply SDE by five, or four, or three, or whatever. So SaaS valuations can accelerate incredibly rapidly. I mean, it's breakneck sort of whiplash valuations that happen. So I talked to David; I sat down with David. He had just finished writing a 15,000-word guide that really picks apart everything he knows in SaaS valuations and that's a lot that he knows. And he goes into how do we first make this determination between a revenue-based multiplier versus an SDE multiplier? And then the second question, which is again equally sort of murky if you haven't been doing this as long as David has, is where do you then find the multiplier because the ranges are a bit broader than we see in other sectors. And so he goes over the approach he takes for it and then we started talking about some of the individual metrics as well, which are going to apply to all SaaS companies whether it be revenue based multiplier or SDE multiplier. If you are a geek when it comes to valuation talking this is the podcast for you. It's definitely meaty. We get into it pretty in-depth on this. But if you really enjoy this, take a look check out the guide that he wrote. It's now published. It's going to be available on our website. It's also available for PDF download. Share it. Discuss it. Reach out to David. Chris Guthrie would be another great person on our team to discuss these items with. He knows SaaS extremely well. And frankly, anybody on the team, we've all worked in this space ourselves but really, when it comes to our resident expert, we look to David first and foremost and part of it is because of the guide that he put together here. Joe: Let's go to it. Mark: Hey, David, thanks for coming on the podcast. I know you've done a couple of these before, right? David: I have, yeah. Mark: Well, cool. I'm glad to have you back on and I'm excited to have you on this week because you finally finished, and I shouldn't say finally because it wasn't even expected of you but you put together a very comprehensive guide on valuing a SaaS company. How long is it? David: It's a jargon. I think it's about 15,000 words. We shouldn't say that just in case that thwarts people from reading it. I think we're going to do a distilled down version of it. Mark: It's kind of like a mystery novel, how to value a SaaS guide. You know I wrote the ultimate guide to website value years ago when that was what we were really talking about is valuing websites and I think that was a 25,000-word guide. I started out thinking this should be something I can hammer out in a week and it turned out to not be a week. It was much longer than that. It took a while to put that together. And I know this took me a while to put together but the stuff in here is really an authoritative guide on the valuation principles behind a SaaS company. David: Yeah, it's a strange terrain this SaaS valuation conversation because unlike other business models that everybody's familiar with is not purely an earnings-driven model. It's not all about seller's discretionary earnings. And you see that so much in kind of public markets, they speak about SaaS businesses based on revenue multiples and then obviously in our kind of business brokerage landscape, you see it more around SDE multiples and so there's this kind of big confusion in this cross terrain between both buyers and sellers about what is my SaaS business worth and on the other side of the table is how much should I pay for it. And so there's a surprising amount of similarities in the valuation logic between both but what I wanted to point out was the crucial distinctions between them and why they're there to really help people understand that both buying and selling. Mark: Yeah, and I think this is an interesting conversation because we talk so much about valuations at Quiet Light Brokerage. And I've said in the course I put together on how to sell an online business for six, seven, or eight-figures I spent a lot of time on the valuation side and trying to dispel the myth that the valuation formula creates the value of the company as opposed to the valuation approaches and formulas and methodologies are really a predictive exercise more than anything else. And that really, when you boil it down into kind of a philosophical standpoint, it's really a measurement of expected return on investment for the buyer discounted by risk or mitigated by risk. And so you can have other valuation approaches that are completely valid. I know in the web hosting space, which is where I cut my teeth in the brokerage world, that was a revenue-based multiplier as well, because you had a lot of strategic sort of sales going on. It was typically 10 to 16 months of revenue was the average range that we were seeing so I'm interested to get into this. Because I know when I talked generally to people about valuations, I always have this asterisk of but SaaS companies are different and it's kind of a mystery box. So let's talk a little bit about that right there. We'll start with the revenue-based multipliers. Why are we using revenue with SaaS companies and are all SaaS companies going to be valued on their revenues as opposed to SDE? David: Yeah, that's a great question. You hit the nail on the head with what you said there which is that it comes all down to expected return on the asset. And I think the way to think about it is actually kind of in the life cycle of starting a SaaS business. If you imagine starting as many you do people SaaS businesses out of their bedroom; a lot of entrepreneurs see a problem, decide they didn't like it, wants to code a solution to it, put in their own money into it, then they might bring in a developer to start helping them out and they start putting their own money into start scaling it. They get friends as customers and sooner or later they are 10,000 in MRR or so forth and then they start to scale a little bit beyond that. And so initially you're in this period of scaling often with your own capital. And this is kind of a lot of the businesses that we see in the very early stages; kind of like homemades, bootstraps, sub million dollars in ARR businesses. They can remain focused for a large part on earnings and that's why they get they tend to craft some seller's discretionary earnings-based valuations. A lot of these SaaS businesses, for example, one doing 300,000 ARR might have about a hundred thousand in seller discretionary, slightly more multiple of that. Now, what happens? Typically a SaaS businesses look to scale particularly as they kind of arrive more towards a million in ARR and above is that typically what's the case is quite a lot more infrastructure is needed to be brought in to solve the biggest challenges of SaaS businesses which is churn. And that infrastructure is a lot of sort of customer success, it's a lot of additional development in terms of creating better onboarding, and it's putting a lot more sort of infrastructure around the business to really mature and allow it to scale from a small business into a much, much, much larger one, which can happen very quickly, arguably faster than any other business model. And so what happens it seems to me has been the case is that it has become acceptable and standard within the SaaS establishment to at this kind of sub million and arriving at a million in ARR level be able to say we're going to sacrifice our earnings in the near-term, in the short term in order to now chase absolute scalability in the business. And this is acceptable, more so in SaaS than any other kind of business, largely because we have a recurring revenue model with unit economics that are stable once you have churn in place that allow you to do that race up and scale and then cut back on that expense and immediately just be accruing very, very, very significant profitability in the business. And so the quid pro quo for you, reducing profitability of what was a relatively profitable small SaaS business to a now significantly unprofitable or flat profit business is that you'd have to start chasing revenue growth significantly. And so to your point, Mark, about having this kind of expected rate of return, buyers basically say we'll let you run to EBITDA or EBIDTA 5% margins in order that you're going to start sharing consistently 40% to 50% to 60% year over year growth or higher while still going between a million in ARR to five million in ARR, to 10 million in ARR, and 20 million in ARR and beyond. And so that is really the thinking behind why you get to a revenue-based multiple with businesses because the expectation is that eventually a SaaS business will mature and become extremely profitable. A great example of that is something like Salesforce which is now striking off enormous amounts of cash but for a long period of time before it wasn't. And so a lot of the businesses that you see come to market eventually even IPO still have this same kind of fundamentals and eventually, their hope is that they do become very profitable businesses. So it all kind of descends really back from that and I think that some of the question marks around valuation methodology is where is in this kind of hundred thousand in ARR to three million in ARR level which is, of course, where we do a lot of business and where a lot of other market participants are; people listening to this looking to buy and to sell often are is figuring out where are you in a lifecycle, the life journey of the SaaS business, like what is your aim and what are you trying to achieve? And that really informs what the valuation method is for the business. Mark: So as you said there, and there's a lot in there to unpack but the tradeoff or the requirement if you're going to be running at a low EBIDTA or a low profitability or even zero profitability, and I have seen this, by the way, we get these messages from private equity all the time saying we are actively seeking out X, Y, and Z with these characteristics. And I've talked to private equity that is looking for SaaS companies where they said we are not concerned about the EBITDA, we're not concerned about the profitability, but the expectation there is revenue growth at that. I would imagine, though, that there's got to be some other elements in there as well that; let me back up a little bit, we have the revenue growth, but I'd mentioned the expense structure needs to also look at this as being a growth-driven company where the expenses are being driven mainly towards growth. I can't imagine a scenario where you wouldn't necessarily see that but what happens if the growth is minor? So you have a company who is maybe a 500k ARR and they're growing and they're trying. So they're investing heavily in advertising, but their cost of acquisition has skyrocketed. Or they've invested in a large sales team to do onboarding, but they just have not figured that out yet. At what point can we start to say it's not working or is that a solution or somebody just needs to wait in order to sell the company, how do we start to make that discernment in that kind of squishy middle territory where we don't have the clear revenue growth, but we still have the low EBITA? David: 100%. That's what we call the struggle and there's a lot of SaaS businesses in that exact pocket. And the decision for the management team really is what do we do to grow or do we park this and move on to something else? And the former can involve all kinds of different decisions. Obviously making pivots within the business, like changing terms of software products, customer base, also looking to kind of raised capital, the venture capital or angel just to try and get into different channels or find capital to source it from there. And you more or less, Mark, have to push towards that fabled grace, because that's the only available kind of exit option to you from there. Or you go the other way, which is; and you see there is a lot of businesses we're promising and then they haven't reached the cap in the market or a competitor outcompetes them or management loses interest or whatever, and they start to trail off, go flat, and you end up with what's called zombie SaaS which is a not particularly affectionate side while it's probably still a lovely business. And then the option there is more or less you have to cut back all of that operating expenditure in the business in order to restore some earnings and try and exit at typically a much lower multiple of revenue still, but considerably lower that looks more like a normal of an EBITDA type sale and just cut your strings basically and move on to the next thing. And so many businesses, of course, we all know how hard it is to grow and scale any kind of business are in that struggle and trying to figure out that option. Mark: Yeah, I love going through with people the basic framework that we created of the four pillars of value. You want to mitigate your risk, you want to have good growth, make it easily transferable, and have great documentation. Well, that's second pillar of growth is so easy for us to say, right? You want to have great growth and everyone's thinking, well, yeah, of course, I do. It's a lot harder to do. Let's talk about the ideal scenario here. You have a company that is growing strongly and let's say that you're in that one to three million ARR range and we're seeing that ARR grow rapidly so we can apply a multiple to the revenue here. I know what people are thinking, what sort of multiples can we apply to them? David: Yeah, so this is when we flip into a slightly different structure but with very similar dynamics to how we think about business value at Quiet Light and the way we model multiples but the difference, the departure is the starting point. So whereas we in the private buyer side particularly the earnings businesses, we draw upon the several hundred previous transactions we have. We know where the average multiples are for businesses with certain characteristics in nature and we can call on that data set. To start with the revenue multiples side of things you have to again go find the data set and the data set to pull on is generally the public market. And so the best thing to do to start with is actually go look at like an index of cloud companies; SaaS companies that are publicly traded on Nasdaq and so forth, and use that as the benchmark for that kind of revenue multiple that normal publicly traded SaaS businesses are trading at. And that could be something like 10 times, 11 times forward multiple around probably what it is right now. And then, of course, naturally, that's a multiple that's appropriate for a large publicly listed company so already you're saying like, well, that's not really relevant to my smaller private business. So the first thing you have to do is make a public to private discount on that and so there are varying schools of thoughts around what that kind of discount is. It can be somewhat arbitrary. There's a lot of private equity companies out there that speak about what they do, and they have portfolios of private companies that they pour. The received wisdom is it's anywhere between 25% to 30% immediate haircut for being a private company. So you can come down off that 11 to something like eight, for example, and you have what feels like a large private company SaaS business should be trading at. And then we get more into the territory of what we do Quiet Light and what you're just talking about, Mark, in terms of the different four pillars of the business and you start to adjust based upon where this business is aware of the SaaS business we're talking about is relatively strong or weak compared to businesses of its size and businesses of its nature. So three million in ARR is a great example, you'd actually expect on average businesses at that level and this kind of valuation exercise to be growing probably at something like 50% to 60% year over year because it gets harder and harder to grow faster and faster, obviously, with scale. And so if it was much larger, say like a hundred million, you'd actually reduce it and say the average business at a hundred million ARR would be growing at about 30% year over year. And so already you need to compare what's the revenue growth rate of this business versus the paired average for other similar-sized businesses. And it's again a case of going through all of these different classic criteria that we normally do; revenue growth, churn, lifetime value, diversification, all of this classic operational metrics that go back in kind of normal business logic land and just comparing where does it look like versus businesses of its size and businesses in its same kind of customer segment of category and that begins the adjustment process down until you get to a multiple and that starts to make sense. Mark: Yeah, so I want to touch real quick on just the size of a business in general because I know we experience this across the board with all different types of businesses. And yeah, my alarm bells went off, and let's just start with the publicly traded companies. Because I can hear all of my e-commerce clients saying, well, fantastic; I don't know what Amazon is trading at right now as a multiple of revenue, but I'm sure it's a ridiculous number. David: Yes. Mark: But Amazon is also the largest company in America at this point. Actually, I don't know that for sure. I'm sure they're up there, though. They're top five. So sort of with the publicly traded markets is a starting point but there's a lot of discussions that are going to happen in place. So if we're looking at a publicly-traded company like a Salesforce, as we scale down in terms of revenue down into the seven-figure territory from the nine-figure, eight-figure, seven-figure, the discounts do come in pretty rapidly. Why is it that larger companies earn a higher multiple of either revenue or earnings, in your opinion? David: Well, there's a perception of greater stability with greater size. Additionally, just generally speaking if you were to say a business growing 30% year over year at a hundred million in ARR versus one at 10 million in ARR it's more oppressive to be doing a more valuable; you're creating more value at a hundred million than you are at 10 million and therefore, it's commensurate with so the business is worth a greater multiple. It's much, much, much harder to do so. And you see that very, very clearly if you just go and look at a size-adjusted scale in public markets, at businesses at scale that are growing very quickly, they're the ones that are trading at the highest value and that's why Amazon's ballistic valuation. But it's because it's delivering unbelievable revenue growth for business scale. It's already absolutely huge in size so it is very, very, very impressive. But you're right, you need to start discounting down quite significantly. But it's tempting to be like we're starting so kind of pie in the sky with these public numbers and public multiples like wipe off of there. They are the heartbeat of overall like macro SaaS macro sentiment and like it or not, that is where a lot of sentiment; investment sentiment, think about it like kind of customer confidence. It's kind of like investor confidence really does benchmark from public market tech valuations. Mark: I mean, it makes sense, right? Everything that we're talking about here, any sort of valuation is really a market-based valuation. Anytime we're valuing any asset, whether it be a business or apples, it's based off of market dynamics here. So that part makes sense. I want to dig into the business metrics though that we start to get into in more. The regular as we are characterizing it, the regular valuation metrics that we look at. Within the SaaS world, these are going to be somewhat different anyway from, say, an e-commerce business, right? On an e-commerce business, we're going to be looking at gross profit margins, we're looking at growth, we're taking a look at some qualitative aspects of the products that they're selling such as the intellectual property protections and everything else. What sort of business metrics are we going to look at for a SaaS company, regardless of whether we're looking at it from an SDE valuation viewpoint or a revenue multiplier viewpoint; what are some of the other metrics we want to look at? David: Yeah, it's a great question because it's both actually identical and this is where the commonalities between the two methods are huge which is that it's all very well talking about in a revenue growth way of SaaS businesses but you have to look at what's the quality of that growth. And the key barometer of quality of revenue growth in any SaaS business is churn, average revenue per user, lifetime value, a monthly versus annual plan split, and the gross margins on there. So clearly if you just take the first one, because churn is such a focal point for everybody, if you have a business with an outsized level of churn versus its size and category, then that's a major red flag in terms of the business. You see that quite a lot in terms of Shopify or Amazon plugin type add-ons, where largely because of the type of end-user which on Amazon can turn over quite quickly buyers and sellers come and go there. Those tools can kind of have quite high churn rates. And so it's an interesting one because they often have very fast growth rates in general, like a very sharp revenue growth rate because Amazon is an absolutely enormous space to be in. There's tons of new sellers turning up, signing up for new tools that they're churning away after three to four months. So you have to immediately look at can I appraise this tool that's going 100% year over year growth versus the 15% monthly churn? Because if it stops growing even just a little bit within 12 months, it's going to churn out almost the entire customer base and cut off all the growth. And so you have to look at those two. They're absolutely symbiotic. And it's the same with seller's discretionary earnings type businesses because ultimately that impacts the bottom line as it is with revenue multiple. And then the interesting one is looking at monthly versus annual plan split. Naturally, most SaaS businesses are an amalgamation of both and it's definitely favored and preferred that there's a much stronger bias towards monthly planned revenue if that makes up sort of 85% plus of your overall business. That's perceived as a very good thing. If annual is a bigger proportion of that, that's something of a concern. And that's really just because what you want in SaaS is predictability. That's what everybody loves with recurring revenue. Monthly plan revenue is more predictable than annual planned revenue, which seems psychologically counterintuitive, but it's not when you consider that every single month customers have the opportunity to churn away, whereas with annual planned revenue that only happens once every 12 months. So you have no idea what's going to happen in 12 months' time to a large cohort of any bias. Their whole lives could have changed quite a lot so the data set there is less rich and so it makes it more opaque for bias. And so they actually value that pop business generally lower than monthly occurring revenue. So they are just a few of a couple of the kind of revenue quality metrics that should be really important for both buyers and sellers. Mark: I want to talk about ARP but before that, I'm going to talk about churn and a concept of it. I don't know if you would take this into account an evaluation of an Amazon SaaS business, for example, that is supporting sellers. As you know, David, I have an interest in a dating website online and there's a concept in dating world called the good churn. It's somebody canceling their account because they met somebody. And within the dating world, you want to have good churn even though it does impede growth. I know with the site that I have interest in, the business I'm interested in, we have monthly turnover on 23%, which is massively huge and it does impede growth, but we want to have 23% be made up as much of good churn as possible because when people meet somebody they then talk to each other. So within the Amazon space, do we take that into account or with any sort of support service where you're getting somebody off the ground and they outgrow your product because it served its need, right? That's really the dynamic here. If your SaaS business serves a need that your users no longer need it that would be good churn. Would that be taken into account with that churn number very much or are we really looking more just the throttling on growth and the fact that you're chasing ever-increasing growth numbers with high churn? David: Yeah, it's hardly the latter, because if you think about it, I mean, SaaS valuations, in general, are higher than any other business model. And the reason for that is because for every single unit of revenue you're bringing in you can predict how long it's going to stay with you for and you can't with any other business. And so helping people out for a shorter period of time, even if they're then canceling for good reasons while still brilliant from a customer success standpoint, isn't something that a buyer would attach a higher multiple to. So you kind of want to help people for the longest amount of time to create the most amount of value and that's why I like businesses with very high lifetime values and their churn are generally speaking, the most valuable type of SaaS businesses. So, yeah, you've got yourself a beautiful paradox there Mark with your site. I think in that situation, you just have to turn into a massive marketing spend then. You need to post those numbers all over your website and say people are gleefully canceling because of what we do. Mark: Well, you know it bleeds out into the other metrics, I think. And I wish I could say our 23% was good churn. It's not but it bleeds into be other numbers, right? Because if you have good churn where it trickles into is your cost of acquisition becomes effectively lower. So the more good churn you have, the lower your effective cost of acquisition compared to people that don't have as good of churn because you have more social proof. Now, it may not be a very clear or strong relation, it's more murky but let's talk about ARPU and also a lifetime value of a user. When we're looking at these metrics, how much does taking look at cohorts in terms of time play into that? Because I know Chuck sold a business a while ago, it wasn't directly SaaS. It was sort of SaaS-y in its makeup, which it was pretty much awash for the first 24 months in terms of lifetime value and cost of acquisition. But after that 24 month period, everything was profit on top of that. And I look at that and say that's fantastic. That's great. I get it. But from a buyer's standpoint, the cash requirements for a business like that, especially if you're growing rapidly, becomes a constraint to growth. You have to be able to fund a business with a 24 month period lead time. How much does a cohort analysis play into a valuation? And I would assume kind of the logical conclusion here is the shorter period of time to be able to get from your cost of acquisition to your revenue is more desirable. But is that something that you look at closely? David: Yeah, I mean, from the challenges with LTV in many monthly recurring revenue businesses, is it's moving around so much. I just sold a business just recently where the LTV posted up and profit well is going everywhere from 2,800 to $7,000 month to month. So try marketing a business with that level of variance. So to your point, Mark, you do have to look at cohort analysis, I think to go back and be like, what's the kind of longer-term trend in the business here? Like what's actually evolving because that business is a great example, the same phenomena you're talking about which for two years, more or less, didn't really make any money and then started to hockey stick. Not so much because the revenue growth was absolutely phenomenal it's just because the cost base no longer needed to go up anymore to substantiate it. They kind of refined the products enough, spent enough on development, finally figured out the marketing channels, stopped spending really a lot of both and then it just started to fly. And that is the case in point for so many SaaS businesses, which is that it's kind of like swimming into the dock a bit for an indefinite period of time until you do hear those unique economics that makes sense. And it just flies from that point in many cases, anyway. Mark: I think that the whole world of trying to value SaaS companies, especially in this murky range, is a fascinating exercise. When we do an e-commerce valuation, so much of it is cut and dry and I think part of that is just due to the volume that's out there. It's also the nature of these e-commerce businesses as you buy an asset and you turn it around and you're selling it so your profit becomes kind of immediate as opposed to the longer periods of baking and growth with the SaaS company for the long term, which makes it more of a complex exercise. So let's talk a little bit about the guide. 15,000 words, you talked a lot about this idea of moving over to the revenue-based multiplier. I would imagine that there are some examples. And we joked about this before we started recording, I haven't seen the guide yet and reviewed it so I'm going to be speaking a little bit and guessing. I'm assuming that you have some examples in here and other information. Tell us a little bit about what's in the guide and what people could take away from it. David: Yeah, so the guide really breaks down how to do the traditional SDE approach valuation and the revenue approach valuation, and most importantly, how to discern the difference between case studies where you should do one or the other. And I kind of put a four-part test in there which is really the size test. Is it or around or above the million dollars in ARR level? The next thing we look at is where's the revenue growth trending towards, is it showing these kind of fundamentals we're talking about 40% plus year over year growth? The next thing is looking at is this still a business that's kind of a single owner-operator in a relatively thin personnel business, or is it starting to staff up with customer success, starting to wrap around some significant infrastructure to enable it to start going from one to 10 million dollars? That's a really important kind of qualitative factor. And then the last one, of course, is churn, because in reality smaller apps, generally speaking, have higher churn rates. So you'd expect to be seeing kind of an over tuned 4% to 9% in monthly churn in immature let's say, and to the immature SaaS apps. And as you start to get up to this million in ARR level you'd like to see that really dropped below 4% monthly churn. That's the big thing, because churn, as every SaaS business more or less in the world will tell you is the hardest problem to solve for because it is the ultimate barometer of whether people think you're creating enough value to not want to churn out and cancel. And so the more value you're creating, the more helpful you are to people, the less they're going to churn. And that's ultimately what anybody wants to pay for in any business. And so it being the most difficult problem to solve for makes it the most valuable one for a buyer to want to buy. So the lower the churn, generally speaking, the higher the value of the business all else being the same. So those are some of the key distinction points. And then, of course, I'm aware that there's both sellers and buyers looking at it. It's really useful information for both sides to see. Buyers are looking to buy to grow up and scale, sellers are looking to increase the multiples, everybody wants to increase value so I put in a bunch of additional kind of growth value; what I call value-centric growth levers. And what I meant by that is like what essentially the top three things that you can do that will most dramatically impact the most part of the business right away beyond just getting more growth which, of course, always helps. But like specifically one of the things that we've seen over the years in Quiet Light selling businesses, one of the things that we know dramatically increase the multiples of businesses. So I shared some of those in the guide as well for both buyers and sellers to look at. Mark: So if we want to just be trite, we can say if you want to get a great valuation, grow your business or reduce the churn, right? David: Yeah. Mark: All right, the guide is going to be available on the website. We will include links, obviously, in the podcast. You're going to be seeing some emails from us about the guide. We'll also have a PDF downloadable version of the guide. And of course, if anybody has questions about the valuation of your SaaS company and where you fall or questions, I'm sure David would be more than happy to answer any questions about this as well. David: Absolutely. Mark: David@quietlightbrokerage.com. David, thanks for coming on and enlightening me a little bit on this. And it's a complex topic, its super interesting, though. You know, I've been doing this for 14 years now, and it's sort of refreshing to look at different types of companies, different approaches to the same problem, and seeing where we can get some variation. So this is absolutely fascinating to talk about it and I'm looking forward to reading it, which I should have access to it. I'll be reading it here soon. David: My pleasure. Mark: Thanks David.   Resources: David's Article About SaaS Valuation Quiet Light Podcast@quietlightbrokerage.com

  I sat down with CEO Maria Luna from BRAVO Tip or Pay soon to be BRAVO Pay. We finally reconnected after meeting each other in 2016 when she was very kind and supported a venture I was working on here in Phoenix, AZ. The BRAVO app falls in the payment technologies category and is available as both an iPhone and Android app. Initially, the app was created for hard working people and creatives to get tipped for their services and it has now grown into a payment powerhouse. The new version adds so many more features including social media, social connection, fan pages, store fronts and has literally morphed into an all-inclusive app for anyone who works for themselves or has the ability to make money on their directly with their clients and followers. Unlike the competitors who share your information inside their apps like your name, email, phone # and have deep marketing pockets and charge large fees, BRAVO stands out as caring for all who work hard and deliver great service without giving up your identity and taking money out of your pockets with unfair fees. Maria is so sincere and you can tell that her goal is uplifting everyone and that sole purpose is more important to her than making a single dime. I hope you enjoy our conversation and more importantly, I hope you download the BRAVO app and start using it for all your payments, tipping and social interactions when it comes to promoting your goods and services. https://www.youtube.com/watch?v=OIY2hkhIiZs Maria Luna: BRAVO Pay: https://trybravo.com/ Connect with Maria: LinkedIn Personal: https://www.linkedin.com/in/mlunaceobravopay/ LinkedIn Business: https://www.linkedin.com/company/trybravopay/ YouTube: https://www.youtube.com/channel/UCqzMQ63Znk4H4wKwO496F9A Facebook: https://www.facebook.com/bravopay Instagram: https://www.instagrm.com/bravo_pay Twitter: https://twitter.com/Bravo ********** Podcast Music By: Andy Galore, Album: "Out and About", Song: "Chicken & Scotch" 2014 Andy's Links: http://andygalore.com/ https://www.facebook.com/andygalorebass ********** If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts/iTunes? It takes less than 60 seconds, and it really makes a difference in helping to convince hard-to-get guests. For show notes and past guests, please visit: https://joecostelloglobal.com/#thejoecostelloshow Subscribe, Rate & Review:I would love if you could subscribe to the podcast and leave an honest rating & review. This will encourage other people to listen and allow us to grow as a community. The bigger we get as a community, the bigger the impact we can have on the world. Sign up for Joe's email newsletter at: https://joecostelloglobal.com/#signup For transcripts of episodes, go to: https://joecostelloglobal.com/#thejoecostelloshow Follow Joe: Twitter: https://twitter.com/jcostelloglobal Instagram: https://www.instagram.com/jcostelloglobal/ Facebook: https://www.facebook.com/jcostelloglobal/ YouTube: https://www.youtube.com/channel/UCUZsrJsf8-1dS6ddAa9Sr1Q?view_as=subscriber Transcript Maria Luna: Joe: Hey, everybody, welcome. I'm excited for my guest today. I have Maria Luna from Bravo. She is going to explain the app and everything about it. Maria and I met, I think, back in twenty sixteen, and I haven't talked to her in quite some time, but they have definitely done a ton of stuff since then. And we're going to get into all that. I'm not going to spoil it. But Maria, welcome and thank you so much for being here. Maria: Thank you. The pleasure is all mine. Joe: There's plenty of interviews with your history and all of your growing up stories about your mother, how she made money and how this is so dear to your heart. The concept of what you built and then your own education, a bachelor's degree, masters degree. So there's plenty of places people can see all that. I really. For me. I love the app so much. And you were so gracious to be a part of my life in 2016. We had opened up a small performance school. And I really want to use this time mostly to get the word out about Bravo and allow you to explain where you've come from and where it's going. I know that there's a new iteration of it since 2016. I didn't even notice in 2016 or actually I didn't even know if this had happened since then. But we're going to talk about Shark Tank, which is cool. I don't know how much you can talk about it, but so you can just say, I can't talk about that. But I just I have some questions about all of that. But again, let's let's start with just the basic concept of what the app does and then we'll get into I know all these other questions will come up. Maria: Awesome, we'll thank you for the opportunity. So with an honor and a pleasure, whenever I invited to speak about our company, it's it's really a team effort. Unfortunately, I'm the majority of the cases on the face of the company, but there's so many amazing people in the team. I want to recognize their work and I'll be happy to answer anything about Bravo and our history and where we're going. More than anything. Joe: Great. Well, again, I think the best place to start is I think there's everyone's going to have some initial confusion when they hear about the app and they then go. But what about and I'm not going to mention any of the other apps that are on that same sort of platform or potentially do somewhat of the same thing, because I know there's a very distinct difference with Bravo. So I need you to explain what Bravo brings to the table where it's different than the the other apps air quotes Maria: Well. Joe: That are happening or what other people might use. Maria: Ok. More than happy. So starting with our journey and our purpose. When we started Bravo, the main purpose is to financially empower anybody that depends on cash payments, tips or content creators and freelancers to make a living. And you say, well, there's many ways of doing that. Yes. But what we bring different to the table. Number one, with Bravo, you your data is not the product. So we do not monetize on our users data. And that has massive implications in your security and the security of your data. And the money. So starting with that, we are super different based on how private, how protective and secure we are for our users. But beyond that, and the purpose to financially empower that takes me to the next version of Bravo. We create first a minimum viable product. And then a beta where we wanted to prove, OK. There is this perfect way. We're two perfect strangers can meet each other, page other and not exchange a single point of data. And that was to take Bravo to the market and prove that there was a need for a super private way for two strangers to connect each other and continue with their lives while taking bravo to the market. And we have listened unlocked to our users and we started to see a lot of verticals popping up beyond the typical tipping situation where you're tipping your valet or anybody that gives you great service. And then we started to see a lot of increase use age in musicians. Broadcasters can benefit from brow. We're seeing some very important podcasts and podcasters using Bravo. Maria: Any type of freelancers, photographers, yoga instructors, trainers. And then we listen to their pain points. And what are those pain points? OK. Whenever they go and put their content out to monetize, to to make a living. All of the platforms out there start either taking a lot from certain income. So they're costly to use their platforms and they start having tiers that make it super complicated. So, for example, if I have ten thousand users, I have access to these tools. But if I don't, I, I do not make the money or I depend on ads. And then they start hiding your content so that you have to pay to be visible and will listen to all of those pain points. And then we did focus groups. We tested things. We went back to them and we made sure that all of the tools to monetize combining that social aspect of it. Let me bring your my content out and let me be financially empowered by my fans or my supporters are in one platform and in a fair price, not hiding anybody's content. So you work hard for your followers or your supporters. I'm not going to hide your content. I'm going to provide those tools and democratize the tools. Why do you need to wait until your super big to have access to to the tools? And that's what we're bringing to the market in our next item nation, which is a perfect combination of sharing who you are monetizing directly from your fan base and providing a store item where you can sell pretty much anything. Joe: Yeah, that's really cool. And along with this new version, is that part of the name change that I saw or did that happen a while ago? Maria: Well, as a company, we because we went very focus on one side of the market. One one niche inside the market, which was tipping. Joe: Mm hmm. Maria: We first position bravo there because we knew that there is a pawn. Right. Tipping was the tip of the iceberg. So we knew that the first thing we could solve right away was that interaction of two strangers. But the vision is way bigger. And it was to eventually become this platform that around the world, anybody can be financially empowered directly from somebody that wants to either pay them for one time. And now we're adding recurring revenue. And we're also opening tools so that you can have your own store inside Bravo, if you will, to to sell anything like experiences. One use case would be I'm a musician and I'm going to say on this concert, I am going to open 10 spaces for people to buy a backstage experience and they can go and buy it on Bravo presented and have their picture taken with their favorite artist. Things like that. So the sky's the limit. Your imagination is the limit. Joe: Right. So is it now called Bravo Pay? Is that official, the Maria: We Joe: Official? Maria: Are evolving now. The Joe: Ok. Maria: Name to the final purpose, which is way bigger than just sending Joe: Tipping. Maria: One time gratuity. So we're evolving the name to Bravo pay. Joe: Awesome. OK, so can I give you some scenarios so that I again, I want this to be I think the marketplace in the sort of pay apps is a little clouded. Or people get used to something and it's a habit forming type thing and they don't they don't want to change and they might not understand that they might be paying fees that they don't need to pay or they're sharing information that they don't need. That's probably the most important thing that Bravo brings to the table unless I've missed something. But that's the thing that I keep hearing, is that it's an anonymous exchange of money, in a sense. Maria: On this version, on our next restoration, on top of that, which is great for your safety and security, what we're adding is that intersection of of social finance of you happen, that direct support from your customer and and your fan base and expanding the tools, democratizing the tools that in any other platform are costly or dependent ads, or they hide your content so that you have to then pay more. Joe: Great. So, again, for clarity, I want to. I want to say that before the new version comes out, though, the huge part of Bravo was not having to exchange any personal information in order for someone to pay you or for you to get paid. Is that correct? Maria: Correct. The security Joe: Ok. Maria: Of being a total. Joe: Right. And so now the new version is you're stacking on the social layer that has been missing because it's just basically was a tipping paying app. But now you're adding in. If you have Bravo, you have all you're capturing all the social tribe that follows you. You're allowed to interact with them. So you're adding other layers that could be more helpful to everybody, but definitely artistic types and creatives for sure. Maria: Correct. And let let me paint the picture for different use cases. Let's Joe: Ok. Maria: Say I'm a yoga instructor and I am on the app and now my my students can not only premium Bravo, but then I can offer it experiences to them through the app that I can sell in my store. So I create a store item for everything that I am going to offer. And like a super private class or an advanced class or anything that I want to offer, I can do it inside the app. I can also grow my my user base or my followers by sharing what I do on the app so I can then also put videos and pictures and content that can be featured on the app and can be also shared to anyone that it's on the app. So we're doing that intersection of social content and payments. Joe: Wow. So it's not just social connection and payments. It's actually you're allowing content. And are you allowing. Are you saying you're allowing even like a store front situation? Maria: Yes, you can create a store on the only thing it's like because of the different regulations of the different platforms, the store items have to be for something physical or something that is not an app purchase. So I can buy things like I like I mentioned the experience of a backstage meeting or I can buy a special class, something that it's not digital. I can buy it on the app, merch, a t shirt, anything that I want to create on a store item for. Joe: That's great. That's really. So it's really come like much different than what I knew. Maria: Oh, yes. The division, it's big and again, because the purpose is to financially empower everyone on all of these tools are offered in a very democratized way. If you use the recurring tools or the additional tools to monetize, Brummell will keep a five percent, but you keep a ninety five percent of the income. And for the gratuity payments, you keep a hundred percent of. Joe: Right, sorry, member. The the actual formula is it's a two percent fee going to the person that's actually making the payment. Right. So it's a Maria: Which which is another differentiator, because Joe: Right. Maria: Let's say if you're going to make a payment with other platforms, you in order for that transaction to be free, and then when I say, quote unquote, free, it's because you are the product most of the time. But let's say if you're going to pay with those platforms, you can only pay with a debit card or retrieving the money directly from your bank account. Bravo allows credit card payments at a two percent fee, which is Joe: Yeah. Unheard of. Maria: Unheard of in the market. Well, yes. Joe: Yeah, it doesn't happen. And it's funny because the listeners and eventually I take this and I put it on my You Tube channel because some people just don't. I don't want the content to be lost for people who don't listen to podcast. But you and I are both in Arizona. And I first saw Bravo when I would pull up to various restaurants and the valet would have a sign and I would look at it and would say, bravo, you know, tipping and whatever the sign said or used to say or still says, I'm not sure. But again, for the users, I want them to understand that what has to happen is both parties have to have the app on their phone, which is a free app. It's downloadable on either Android or iPhone. Right. And the initial way that the payment occurs is by the Jeep finding that person via G.P.S.. Maria: There's Joe: Right. Maria: Two ways if I am near you. I can you find you by proximity because of the G.P.S. capabilities. But we also have a search tab that I can find you by your username. And that's another way we protect your privacy, because my name is Murray. I will not. But on the app, if bananas is not taken, I can be bananas. So that gives another layer of security. Obviously we're in the payments industry in the back end. We need to know who you are because there are laws and regulations. Joe: Mm hmm. Maria: We need to know our customers there so KYC know your customer regulations. So in the back end, we know who you are, but the person that it's paying you doesn't need to know, you know, your real information if you don't want to. Joe: Right. Maria: Your handle is customizable. Joe: Sure. And I think that, again, money. I don't want to say this in the wrong way. Money is great. But money. Physical money is really dirty. Like Maria: It's Joe: The handle. Maria: 30 Joe: It's nasty. Maria: Now, the call, the make makes us realize they're doing more. Joe: Right. So this is a very cool thing because the timing of it where I now have a fairly sizable booking agency in Arizona. And then we expanded into Colorado last summer. So now we're in two states and we have over 500 forms of entertainment on our roster, everything from literally a instrumental guitarist to synchronize swimmers in a pool all the way up to A-list entertainment. And so for us and our entertainers were in that time right now where they are very you know, they all need to go back to work because that's how they make their living. Most of ours are full time entertainers, but they don't want people coming up to them to necessarily request songs because they get right on top of you there, or sometimes they'll even come up. I've seen people come up and they're right in your ear while you're playing a song you're trying to set. It's just ridiculous. Maria: Yeah. Joe: But on top of it, having people come close to put in a tip and put that money in a tip jar, and then you have to handle all that money later on at the end of the night. So this is a huge way to get rid of that whole they don't have to get out of their seat, that you don't have to handle dirty money. And it's just another great reason why, you know, not only the entertainers should all have the app, but consumers should start to look to put it on their phone and they're going to see more more opportunities pop up where they don't have to go, pat their pockets and go, oh, I don't have any cash. It's just right. It's all done. Maria: Correct. Joe: Yeah. Maria: And that is the general purpose. We want everybody to work hard for their money. That has something to bring to the world. Either service or your art, your talent to be to have a decent way of living. So we want to facilitate that interaction where I can. I see. I love what you do and I just tip you or pay you. But now, on top of a one time gratuity, we're adding the ability for me to subscribe to you as a fan and then on a monthly basis support what you do. So do us a podcast or I can subscribe on a monthly basis, you know, support what you do. But I also we're offering and bringing to the table partnerships like right now. We partnered with so many virtual concerts. There's a group, Facebook, that does a blues night every single night, and they're accepting the tips via Bravo. And a lot of people tell me, you know. What is next? So what is next is all of these tools that we are providing to put even more money on the hands of the creators, the artists and the service workers. And then we are going to be rolling out a marketing campaign state by state, to bring the word out in a disciplined way. I'm very proud to say that we we took problem from a bootstrap organic movement to now a movement that is going not only in the USA, but we're going to expanding to Europe, we're going to expanding to Latin America eventually. So Canada will say so. Yeah, you're going to hear more about us. Joe: Yeah, and I want the listeners to know that I knew you when. Because it's true. It's and and the fact that you and your husband, Hector, the both of you are real people like you've come from understanding that this is a situation where you're you're you're making money at something. But more of it is that you're helping people like it's a very sincere movement. This is not a gouging situation. Maria: Well, I would say it's a team effort, like the idea was conceived in a trip that hit there I was we were we wanted to tip our tour guide. We couldn't we didn't have cash. And that's where the idea was born. It took me back to the days of my mother living Joe: Yeah. Maria: On tips and all of that. And then we wanted to create an easy way for people to connect and pay. And then the vision was eventually this could help not only in the ticketing situations, but people that depend on other people to pay at a distance or take a bigger level. But we wanted to go very disciplined. It was the two of us at the very beginning. Joe: Mm hmm. Maria: I mean, Elmer joined us. Hector is a self-taught coder, although he's a physician. So he did the initial wire frames. Then Elmer joined us as a chief technology officer. And now we have six engineers of of world class quality. Joe: Wow. Maria: We have a team. We have Adam that then joined us in the marketing side and sales side. Travis Kohlberg, that it's he is super young, but probably one of the most creative social content creators in the world that he's working with big names. I can I don't dare to say it because, I mean, I don't know how private these projects are, but as big as it gets and we're so fortunate that he is part of the team as well. So super talented, passionate people. And we started with twenty five users by invitation. I think I knew you a little bit after that. Joe: Sure. Maria: And we have been told everything. We have been told that brand is going to crush you. They have, you know, millions and millions and billions of dollars. And unlike we're driven by a purpose, we're not here to take anybody out of market. We are creating our own opportunities. And the more the merrier, the more tools that people have to make money. And let's all competing. In fairness, I'm not afraid of big money or big pockets because we are driven by that purpose. We created a grass roots with twenty five users now. Now we're over two hundred and fifty thousand people all over USA and growing. And that is because of a true excited people talking to their customers and their fan base. Joe: Yeah, that's great. I'm really happy for you. I want to. Can we talk about the subscription piece of it just Maria: Because. Joe: So that I so that I understand? I want to make sure that the users, both the person getting the money and the person paying, understand that the app is free and they just put in whatever their information and then they can create, like you say, create their handle, which basically makes them somewhat anonymous or hidden. But then you offer a subscription based. Maria: And that it's coming. It's not available to Joe: Ok. Maria: Everyone yet. However, Joe: Ok. Maria: All of our brand ambassadors are testing it and very soon we're going to open it for a number of thousands of people. General public that that one, too, tested. We're going to open it for testing before releasing it to the whole wide world. And then it's a beautiful thing. Now we're allowing people to first check us out. So you don't even need to create an account to see. And that's we are changing also our tag name to explore, pay, earn, because that describes better what you can do on the app. Joe: Mm hmm. Maria: So you can explore different profiles. So you create your profile. I'm going to be able to see your profile even before I decide, OK, I'm going to actually sign up to sign up. You provide very little information, your name, your last name, your email. You enter and you can even enter with your credentials with Facebook twitch, many Apple. We're allowing people just boom. I entered with my own credentials and then you can explore the content, whatever you are offering on the app. Your videos, your pictures, all of that, it's free. I don't need to pay for all that to the content creators. What we allow them to do is create a subscription model. So let's say your diehard fans or customers can then subscribe to support you and you can offer them physical experiences or things or merch or anything that it's not an in app purchase. You can offer them on the app by creating sport items. So more to come. We are going to start releasing little by little. We already started a teaser campaign of what's coming on Joe: Mm hmm. Maria: Social media Bravo page. But we're going to very soon open it for people to test themselves. Joe: Yeah, that's great. So one of the things that I saw was Richard Sherman. Is he a spokesperson for Bravo? Maria: I am so fortunate, again, that we started with so many passionate users, but then they brought Richard Sherman is one of the kindest, nicest human beings ever. And he he shared with me that even though he's very conscientious of the importance of of empowering, financially empowering people, he dedicates time to educate his fellow friends on players, on the importance of finance and good education on your own finances. So he loved the idea and he joined us. He's part of our advisory team to better understand that world of athletes, because that's another thing. You create content. You can be a problem. Not only you have to be on service. I'm an athlete. Think about all of the athletes right now sitting at home waiting to be called to work. And now they can have this opportunity that on the app they share who they are, they share the routines, they can share everything, and then they can have that special connection with their fans. Something else we're adding on. It's the ability to chat with your favorite person, but it's at will. So let's say you can say to my customers, I'm going to chat with them Fridays at 1:00 p.m. and then you can turn it off as well. Joe: Yeah, that's great. And I just before we get away from Richard Sherman, I want to make sure that the listeners, because not everyone's going to know him if they don't watch football. But he's a he's an amazing NFL football player. Maria: With the San Francisco 49ers. Joe: That's it. All right. Maria: Yes, yes, he's a cornerback for Joe: Yeah. Maria: The San Francisco 49ers. Joe: To Maria: And Joe: Try. Maria: But again, beyond the big figure that he is inside of the NFL. He is a way bigger human being. He has his own charity. He's he's an amazing person. Joe: That's great. It's great to hear I was really when I saw that, I was like, wow, this is man, Murray is blowing it up and I just. It's crazy. Maria: Really, it's the whole the whole team and the passion behind it. Joe: Yeah, it's really, really exciting. I'm glad. Oh, so when is the new version? I think you said you're starting to kind of send it out here and there to different Maria: Well, Joe: People. Maria: Right now, all of our brand ambassadors have it in their hands. So they're they're testing it for us. And we gathered all of their feedback to make it even stronger on the next phase. Very soon we're going to release it to their fan base. So they're going to be able to provide a code to their fan base to test it. And we are going to also do a campaign so people can request to test it before we release it to the general public. Joe: And is there a release date? Maria: We're not going to announce it yet because Joe: Ok. Maria: There's many factors, and once you are in technology, you know that there are many factors around the launch. And we wanted to make it again, like everything we have done in a lack of grassroots. So we want to bring both our ambassadors, the ambassadors, Zoom, bowling their fan base. We're going to open it to people that are curious when tested and we want to use their voices. So if I talk to you, I can talk for many hours. But if a friend of yours or somebody you admire tells you this is a secure, perfect way for us to have this connection, then it's a more personalized thing. Joe: So you've mentioned a couple of times about a brand ambassador. Can you explain to me what that is and how someone would find out about it and how to become one? Maria: Well, we call them Jubran Ambassadors, but they're so gracious. They're just people that that love our kirp really much Joe: So Maria: Up. Joe: I can be a brand ambassador. Maria: Yes. You're hired. No. Yes. It's people that are passionate enough to join our movement and we call them Bravo family. And they just they just tested with their with their fan base because ultimately it's a tool to be empowered financially, directly by their supporters in the future as we grow. We will open opportunities for. To be paid to be a brand ambassador. But so far, it's a very grassroots. We have famous people like Madonna's guitarist. This woman want to give money Joe: Yes. Maria: Is one Joe: I saw Monty Maria: Rapper. Joe: And on the Shark Tank episode. Maria: Yes. Joe: Yeah. Maria: And he's still he's like a like a brother. I love him so much. I would have a richer. We have Mike Studd, which is a platinum recording artist, and he also has a podcast called Y and Kay. We have John Kilmer's that does a podcast with him. We have Alice Cooper, Solid Rock. We Joe: Oh, Maria: Have Joe: Awesome. Maria: Lee Jansen that it's a professional golf player. Jarrett under Meehl, which is a band that it's amazing. If you haven't heard your music, find you a band. I can't keep going on and on. There's there's many and comedian Brad Bryant Toffler, so many that I am I will be unfair if I leave somebody out. Joe: Right. Maria: But. Joe: No, I get it, I get it. Yeah. It's so funny. I know for Ruka and I know Jared Jared in the middle. Just because, you know, they're Arizona based, but. Yeah. That's awesome. I have a question that I don't want to forget to ask. How does somebody know that that person has Bravo? And I know that at one point when we know you and I met and in 2016 and we had it, there were stickers and there were signage. And so does that all of that still happen? Is that still available to someone? Maria: We can, but court called it temporarily changed the scene. And Joe: Ok. Maria: I'm very proud to say that the spy, that many restaurants have been affected and we have been partnering with some like Helio Raisin. It's a local restaurant that we partnered with two to help as much as we can. But all of that market dried up very soon. And then we started then to see a lot of growth in the virtual world, like like the blues artist that I mentioned and the musicians and whatnot. So we have been growing despite all of this tragedy. And my heart goes out to everybody that it's suffering from from this cold it. But the main point to be said is that that changed the arena. So now the physical interaction doesn't happen as much, though, paid by proximity. So most of the things are virtual. And the way people let them know was talking about it, like you can find no. Awful. Joe: Ok. Yeah. So if a performer let's so I already have people back at work at a local resort here called the Phoenician. So it would be a matter of them getting into the habit of saying, Maria: You Joe: Hey, Maria: Can remember Joe: You know, Maria: The. Joe: Yeah, just if you like what you hear, please hit me up on Bravo. Just something simple like that. Yeah, Maria: Now Joe: Well, that's Maria: It Joe: Great. Maria: Is, but I guess I can mention it is a movement. And normally the person that it's the receiving side has the power to to to bring the message to the people. They. Joe: Yeah, yeah, and it's funny because you mentioned the virtual stuff. And obviously I have a lot of entertainers locally in town that I know that I see up on any of the various platforms doing their live sessions with the hope of making any amount of tips whatsoever to just keep their head above water. So it more than ever, it's important to a have an app like Bravo to be able to receive those tips. And the fact that you're not gouging them with these huge fees. And so everything that a fan or a customer pays, they have it all goes to them. And it's just it's a great thing. So I just I can't stress it enough because I just think that you're in a different realm and I know that you're sincere and it's very much comes from the heart, which is in the business world. That's a hard mixture of having a heart and still wanting to be successful. Maria: I Joe: But. Maria: Don't know what they have to fight, like Joe: I. Maria: Henry Ford said once, a business that only makes money, it's a poor business. And I totally live by that. Joe: Yeah. Maria: You can. I have to be responsible with my stakeholders. And obviously, we're adding now more ways to monetize forever. The receiving side gets the one time gratuities for free and then the recurring revenue because we need to provide other tools. They keep running five percent. But beyond making money, why not be that responsible partner in society where everybody is uplifted with you? That that's Joe: Yeah, Maria: What actually. Joe: Yeah. And you are that person, so thank you for that. I appreciate it for sure. OK, so Maria: But Joe: Now. Maria: Now you're hired as an ambassador Joe: Ok. Maria: To Joe: All right. I'm holding Maria: The. Joe: You to it. All right. So I want to talk about Shark Tank because Maria: Of course. Joe: I didn't know it totally caught me by surprise. And I'm a huge shark tank fan. I follow all of them on social media. I comment all the time on a lot of stuff, on Laurie Laurie stuff and on Damon's stuff. They seem to really be up there a lot. Those are the two that I and you know, the likes. I mean, I don't know if it's them in the background doing it, but it seems sincere, like they they seem like they might be the ones answering the comments or are liking them or not. But who knows. But I have the date of November 5th. Twenty seventeen. Is that correct? Maria: That's correct. Joe: Ok. And I understand the way it happened was you had won a tech award at some other. Maria: Right through San Francisco, Joe: What was it again? Maria: Techcrunch Disrupt in San Francisco, the audience speak. Bravo was their favorite startup. Joe: Yeah. And so from there, my understanding was one of the producers from Shark Tank saw that, heard heard about it, whatever, and invited you on. Maria: Yes, they invited us to to to start the process. But after that, you just like anybody else, so you don't have any special privilege. You still have to submit your versions and everything. And then you go through a very lengthy process all the way until they select the final people presenting. And we were in that group. It was a great experience. And they're they're good people. They're fun. They're they're they're good human beings. Joe: So when you say a lengthy process, what what is that? Maria: I mean, I cannot share because I would I have a confidentiality Joe: Yep, Maria: Agreement, I can there's things that I can not share. Joe: Yep. Maria: But let me. It is not that you just submitted one audition and you're in. That's as much as I can say there. It's a process. Joe: Sure. Maria: It's an Joe: Ok. Maria: Ongoing process where they filter different. The offers are are real. All the conversations are real. And like in any business situation after the show, then there's the conversation continues. Joe: Yes. Maria: And then some companies move on with the offers and some companies are not necessarily depending on on additional discussions. Joe: Mm hmm. Maria: But I have to say they were very fair throughout the process. Everybody makes their own decisions based on what is best for the future. Joe: So Laurie said, and I quote. You were Maria: Lori. Joe: Here. You were one of the most impressive people she has ever seen on the carpet. Maria: She was very generous to say that. And I have to say this about her. I always say that whenever you say something good about a person or bad. Unfortunately. But I tend not to say or try not to say anything bad about anybody. But whenever somebody says something good is because they see that doubting themselves. And Laurita is a good person. So she is all about women empowerment. And I think she was super kind and generous of saying that. And I thank her for that. Joe: How nervous were you? Maria: I have to say the truth at the moment that you're pitching, there's this all adrenaline that it's in you that you're going to an automatic mode. And I'm the kind of person that I don't take no for an answer easily at least. Oh, I went there to bring it before that. I was extremely nervous, like any other human being, because there's many things. I mean, obviously, I saw other chapters where they pretty much crush the Joe: Right. Maria: Spinners. But my team and this is we're having a great team behind you. It's so important. Heck, they're out on Karoline, everybody. My team kept me focused on one thing. The people that do poorly on the show, it's because they don't know their business for a reason or they don't prepare well. But we built this from the ground up. I deal with the finances when the accounting, everything. So from day one. So I knew the numbers. I knew my stuff. And I knew my purpose and the purpose of everybody in the team. So that that took care of of the, you know, having the confidence. I mean, in life, what what can happen is not going to kill you. It's going to make you stronger if it goes by. Joe: It's a. Maria: Fortunately, when. Well, and it opened great doors for us. Joe: I have to tell you, I could be an amazing entrepreneur. I think if I only had the financial side of things together and I think that's probably my biggest downfall. And I'm trying. It's just so hard for me. But the fact that, like everyone that goes on Shark Tank, you go in with. We want this amount of money for this percentage of the company or whatever type of deal. But Muzi, it's that, right? It's we want X for X and you after the end. So the first thing happened is Barbara sort of interrupted you as you were about to explain some stuff and just said, I'm out. Whatever she said it was. And then Kevin thought the space was complicated. So he was out. Alex very cordial. He was just like, if it's not on the back of a napkin, I can't understand that. But me, the back of an envelope, I forget. Maria: Oh, my God. Do you remember it better than I Joe: Yeah, Maria: Do? Joe: Well, I just I had to watch it because I wanted to make sure that I really understood what happened. And then I could see Lori and Mark whispering and ultimately they made you the offer. But the thing that impressed me the most was you were so calm. And when they gave you the offer, it wasn't even like you turned to Hector and did one of those Pylos that everyone doesn't share. You were like you knew the numbers so well that you knew what you could give up and what you couldn't give up. And you counter offered, like, so quickly and so precisely. Damn, I want to know how to do that. Maria: Well, I think it's, um, it's a combination of you have other people that that were with us, friends and family that believed in us and invested also in the company. So you have to have them also in mind and have a bare minimum that will bring value to the people that believed in your first. Right. So that that was part of it. And. And having a, you know, a plan for what was acceptable and what wasn't. Joe: Yeah, it was amazing. I was just like, wow, I would have crumbled when when Barbara first Centera, I would have been like, oh, it threw me off and I would have just been all over the place. But you were just right right there. I say, go, go, Maria. It's like. Maria: They're very gracious. It's just like, oh, well, obviously it's a show, so they baby to make it super endearing, like there were places where I saw policies and I'm like, they make it, you know, super exciting. And that's that's why they're successful. They're they're very good at anything. Joe: Yeah, it was great. OK. So let me recap. So what is the Web site for the app Maria: Look, Joe: At? Maria: You can go to try. Bravo dot com right now, because we started this campaign, you're going to see a video. Is an upgraded experience coming soon? But I tried Bravo dot com. If they want to contact us, they can write to support. I try like when you try something new. I try bravo dot com support. I tried Robillard. Com and and contact us. And also we're very responsive on Instagram. Well you can find us. That's Bromwell underscore pay. And Facebook and Twitter. Joe: Yeah, and I'll. Maria: We're on TCW. Joe: Perfect. So and I'll go and put all the links in the show notes so that it'll be easily accessible by everyone. So again, to make it super, super clear for everyone so they don't go and go. What about. I hate to use this to use that word again. The selling point for Bravo is that it's a very safe, secure, practically or basically anonymous way to pay and accept money from from anyone. So. Maria: Yes. And then in all of those payment applications, which Bravo, that's a small part of Bravo were more than just payments. But those payment applications are are designed for friends and family to pay each other because you need to trust the person. If if I don't trust you, I better not receive the money because once I pay or I it's it's a done deal. And then. But with Bravo, more robust way to pay a stranger, for starters. But then the next version of Bravo, which is super robust, where you can share who you are. Share your content directly. Contact your fan base or your fan base. Contact you and then offer exclusive experiences or merch on the same. Joe: It's really exciting. I am, Maria: The majority of the money, it's a recurring Joe: Yes. Maria: And keep a hundred percent if it's a one time thing. Joe: That's a big, big plus. So I'm really excited for you and Hector and the whole team. I feel like we're family because we go back so far. And I felt like it was the beginning. Even though I know you start I think it was 2014 was the inception of. Maria: Well, we've we formed the company in 2014, but our minimum viable product. We brought it to the market in 2015. Joe: So a year later, I met you. So and here we are, 20, 20. And you guys are just crushing it. And I'm really happy for you. Maria: Thank you. Thank Joe: So Maria: You. Joe: I'll put in all the links in the show notes. And this way everyone can find you and reach out and I'll make sure this gets on all the various platforms that I push this out to. I'm almost at 5000 friends on my Facebook. Me musician page. So they will see this and hopefully we can convert them over and have them start using Bravo. And keep. Maria: Let them join Joe: Yeah. Maria: The movement. Joe: Let them join the movement. I love it. Well, I can't thank you enough for your time. I know you're super busy, but stay healthy. Much success to you. I'm really excited for you both. And the team. Maria: Thank you. Let's continue the conversation. I don't want to lose contact with you. Joe: I know it's been too long. Right. Maria: Yes. Yes. Joe: All right. Maria: It's really Joe: Well, Maria: A pleasure Joe: Thank Maria: To see Joe: You Maria: You. Joe: So much. Maria: All right. Take care.

On this episode of Quiet Light, we talk to Steven Pope about how to handle any problem you're having with Amazon. Steven is the founder of My Amazon Guy, a full-service Amazon agency, currently assisting 80 clients. They seek to help their clients and others with all of the possible Amazon travails businesses face. Topics: How and why Steven started his agency. Dealing with Amazon account suspensions. Best ways to rank organically on Amazon. The outlook for American-made products. The number one action item in advertising. A major success story for Steven's agency. How to hone in on what changes will make a difference. Transcription: Mark: Joe, one of the things that you do with Quiet Light is you have a pretty wide network of people that you're now talking to. And I know you recently talked to Steven Pope. He is an agency owner. He helps Amazon business owners solve problems. I know that it's like crazy generic for me to say that but when it comes to owning an Amazon business, there's a lot of different problems you can have; everything from suspended accounts to; I mean, you name it. And I know you guys talked a little bit about the services he offers. But not just the services he offers, you talked about some of the problems that people face and how he goes about solving them. Joe: Yeah, there's something; look, we generally don't have people on pitching their products and services, simple as that. And so when I got this email introduction to Steve and set up a 15-minute call to grill him a little bit on who he is and what he does, the first thing I did was ask for five rapid-fire questions about what to do on Amazon if this happens and he answered them all and it was great. And then he said I've got 300 videos on YouTube that does the same thing. I give it all away for free and if people want to hire me as their agency, then I'm here for that as well. So I just dug into those videos and I love it. I think that you should hear him talk folks. You should listen to some of the things that he suggests and he gives it away for free in this podcast as well. I ask him the questions. I drill deeper when there needs to be a follow-up question. But then he also and it should be in the show notes, he also has a YouTube channel. It's My Amazon Guy on YouTube where he's helping people solve problems. One example is a woman and this is; and I talked about a little bit, single SKU, 100% of her revenue is coming from a single SKU on Amazon and oops she got suspended. Mark: Oh. Joe: Right. And for a week and a half or so, she cannot solve the problem and so she's losing five or six thousand dollars a week in revenue. And Steven has a process for that. It's not rocket science. It's three separate sentences that help get your account unsuspended quicker… Mark: What are those three sentences? Joe: He goes over them in the podcast. I can't recall. I recorded it yesterday Mark. You know how my memory is come on. Mark: I was hoping to tease it so you actually listen to the episode. Joe: Yeah, okay. So you actually have to listen to the episode. Mark: There we go. Joe: Why don't we just go to that? So that's our teaser, go to it… Mark: We are really not pros of this already. Joe: Not at all. If you have anybody else like this that's an expert in the space that gives it all away, regardless of the fact that they also have clients that pay for the service, introduce them to us, because I think this type of information is fantastic. Because everybody hears yeah I hired an agency and my customer acquisition went through the roof. We hear it as well. But this person was referred to us. I grilled him. I know who referred most of his clients to him and I have great respect for that person and they've been on the podcast as well. So give it a listen. Hopefully, it's going to help everyone that has even if it's just 10% of your revenue on Amazon, it's worth a listen and worth getting over to that YouTube channel to get educated as well. Joe: Hey, folks, Joe Valley here again with the Quiet Light Podcast. Thanks for joining us. Today I've got the pope with me this morning I had the was that was last week's podcast and today I've got the pope. You probably get that a lot, don't you? I'm sorry. Steven: The Popemobile jokes when I was a television reporter days, yeah, I remember them. Joe: My full name is Joe Valley when I was in college the Peanuts folks; the Snoopy, Charlie Brown, and all that, it was a big Valley girl craze back then. And there was actually a Christmas or birthday card that said something about Joe Valley Beagle for sure. That's my only connection with something semi-famous. You've got a big one to the pope. Anyway, we're here to talk about Amazon. Your business is The Amazon Guy and you're going to share absolutely every possible secret you know about… Steven: Every single one of them. Joe: Every one of them. It's going to take a while, folks. Steven: Yeah, everyone who's listening to this will be a millionaire just by simply listening. Joe: No action taken whatsoever. Okay, well, let's over promise and deliver right now. We just did. All right enough of the jibber-jabber. Let's talk about you. Give us for the audience a little bit of background in yourself; who are you, what's your business, how did you start, and all that kind of stuff. Steven: You bet. So my name is Steven Pope. I'm the founder of My Amazon Guy. We are an 18 person digital agency at the Atlanta, Georgia area. One-stop-shop. All things Amazon. Everything from search engine optimization, to PPC, design, and logistics all in one place. My background, I started my agency after a side hustle in consulting Amazon for several years and one day I lost my job. And very much like the private labelers that are listening to this who are running their current day job and they're looking for something else to change their lifestyle or whatever else, this one forced me to change. So within 48 hours of getting laid off and I was working for a lighting company, I decided to start an agency and the rest is history. We just help people grow sales. Joe: And you're also living it as well because you have a brand that you apply your own services to and share that information on your own podcast as well, right? Steven: I do. So I own a brand called Momstir and it's M-O-M-S-T-I-R. And it's a brand where we sell funny wine glasses with funny sayings on them and very much a side hustle brand to try and figure out and keep my skills sharp. So a lot of agencies try and build out their like, hey, let me go network, let me go show up and shake Jeff Bezos' hand and plaster a photo on my website. We just get crapped on. We just go into accounts. We don't leave our house. We don't go to conferences, complete referral-based business. And I think that's the right way to run an agency. We just go solve problems left and right and grow sales every day and go in and get our hands dirty. Joe: And you folks know my position here. You know that I get e-mails and calls all the time from agencies and I have the privilege of working with clients and seeing if they have agencies or not. When Steven and I connected, I just went with some rapid-fire questions to see if this guy had any idea what he was talking about and it turns out he actually does. So I want to duplicate some of that here on this podcast for you. E-commerce business owners that are 90% Amazon or 20% Amazon and want to be 90% Amazon. But let's first start with the fact that you do have 80 clients now, active Amazon business owners that you and your team of 18 work with, right? Steven: We do. Everything from air purifiers to tweezers and everything in between. Joe: All right. Let's talk about Amazon Suspensions. You mentioned in our pre-call that you had a woman call you and her account has been suspended for several days or something like that. Tell that story briefly but how you go about getting something reinstated? Steven: You bet. So there's a difference between suspension and listing yank. So suspension your account is down, you can't even log in or get your money out. Listing reinstatement and this is where you have a product that's been yanked from the catalog. Each has their own problem and their own solution. Amazon is a siloed organization and so it can be a very daunting and confusing process for sellers, no matter what the problem is. We could be talking about anything that goes wrong at Amazon. It's literally impossible to have a single point of contact at Amazon so like me as an agency, we don't even have a single point of contact. We got one guy that we talked with on a monthly basis and talked about advertising with and outside of that, we're doing the same thing sellers are doing; brute force, sellers support, ticketing, emails, you name it. The difference is that because we've seen the trends between the accounts, we're able to see what works currently. And I say that because what I talk about today may not work 90 days from now and that's because the platform is shifting at such a rapid pace. It's entering its maturity phase. We've seen Amazon change all the rules constantly on a whim, which is why you shouldn't be 90%  Amazon sales. You probably need to diversify if you want my opinion. But let's talk about this, so I got a call today from a single mom and her listing was yanked. This account, $30,000 a month in sales, one product, and all she could do… Joe: Bad idea, first of all, but go on. Steven: So she was in tears talking to me today. And I share this with genuine care and knowing that this is her livelihood and Amazon took her livelihood away. And it wasn't even for an egregious thing. It wasn't like she broke a rule. One day the algorithm crawled her catalog, looked at a bullet point, and said, this looks like something we don't like, yank. And so she did all the right things. She fixed it. She made the changes to the ballpoints. She contacted the support team. She got on the phone with what's called the captive team in America. She sent listing evaluations, e-mails. She did all of the right things and can't get the listing reinstated. And so for seven days, her business has been down. And if it doesn't get fixed, she can't afford what she needs to do to live or run a business or run her household. Joe: So that's something you're confident you can fix based on the phone call you had with her? Steven: 100%. Joe: How long will it take? Steven: That's the part I can't guarantee. If an issue like a listing yank is down we have a near 100% reinstatement rate, but what we don't have is a timing reinstatement guarantee. For some accounts, we'll get in there and we'll fix things within 48 hours and other times it takes 30 days. And it has nothing to do with the talent that we have or the process. It's just that Amazon's system sometimes just is absolutely breaking and they don't have; they use the 80:20 rule to an extreme. If they can get rid of 80% of the bad actors with 20% of the effort knowing they're going to screw over 20% good actors, they're okay with that. Joe: Lots of actors these days, I guess. Steven: And because of that, even if you're doing all the right things, you will eventually run into this problem. Your listings will get yanked. You'll get suspended. Whatever it might be, you will face a challenge that economically damages you and you have to act quick and you have to be concise. And whatever you do, don't submit 10 tickets. Don't do that. Your appeals need to be concise. You need to be giving them exactly explicit what they ask for and make it easy on them to help you. Joe: Do you have any language on your site that tells people exactly what to do? Steven: We do. Yeah. We have a page. I'll give it to you for you to put in the show notes, which is basically a plan of action to do when you run into a situation like this and in high-level summary, you do three things; admit the problem, how did you solve the problem, and what are you going to do to prevent the problem from reoccurring? And those could be two to three sentences a piece. If you do that and you format it, just like I mentioned, you have a greater chance of success. Joe: You don't think that they should write 17, 59 paragraphs for that seller account to Representative Reeve? Steven: No. Joe: No, I'm kidding. Of course. Steven: Nor do I think you should mention that you've been on Amazon for 15 years and you're a half a million-dollar business. They don't care. Joe: They don't care, yeah. Steven: The person reading this is looking for reasons to not approve your requests. They're not looking for reasons to approve it. So give them exactly what the request with no fluff and then you'll have a higher chance of getting approved. Joe: Okay, so I'm just going to say to those folks that have a hero SKU like that, knock it off, takes some of the money, launch a new listing, and spread out your risk so that you're not in a situation like that. What's the best way to rank organically? You're launching a new product, what's the best way to rank on Amazon, how do you get from page nowhere to the top of Page 1? Steven: So two types of situations we could be in; situation one is you're launching a brand new product and situation number two, you've had a product on Amazon and you're trying to take it to the next level. I'm going to talk about the product launch first because there's what's called a honeymoon period in the first 14 days of having an item on Amazon. You want to maximize traffic to the listing and maximize sales during that honeymoon period because it will leapfrog the listing rankings in a very rapid succession. If you can show Amazon that you're for real, you're the real deal, this is your first product in the account and you got a hundred sales in the first two weeks, they're going to pay attention to that. In the past, people would use programs like viral launch or some sort of giveaway to make this happen. Those programs no longer are as effective as they once were so you can't just solely rely upon that. What I recommend you do is; I'm assuming you've got a budget for the product you're doing a launch for so I'm assuming you spent two or three grand on the product. I would set aside $2,000 for Google and Facebook ads in the first 14 days. Spend it. No guarantee you're going to get sales out of it. No guarantee that you're gonna get a good ACOS. That's not the point. You're trying to train the algorithm that the product is important and that you personally can bring traffic to the Amazon platform. They will reward you accordingly. From there, it's almost 90% Amazon PPC in the first couple of months. And then from there, you can start relying more on SEO. For the other products that have already been there, the longer you've been there and the lower the run rate you've had, the harder it's going to be for you to start gaining. So there's a bunch of core key practices that we could discuss; back end search terms, make sure you've got 250 characters that are unique, have no commas, no duplicate words, make sure you got misspellings in there, and include a couple of Spanish keywords, front end, you got titles, bullets, images, A plus content, all of those need to be maximized. If you don't have every one of those fields maximized you're going to be losing out on keyword rankings you could have gained otherwise. So everything you do on Amazon to grow sales can be boiled down to two things, driving traffic and improving the conversion rate. SEO is almost primarily a traffic generation strategy. However, if you rank four words you don't convert on, you will stop ranking for those words. So if you're selling an apple slicer product and you want a rank for foot rubs or foot lotion or whatever; it's the first thing that came to my mind, it's not going to work. I guess I need a foot rub right now. Joe: I guess so. Steven: But in any case, there's so many different things that help with ranking on Amazon, and the one that I would say is your quick five-second hack today for those that are looking for like, okay, that's cool, I understand I need to optimize but what can I do right now? Go into your A-plus content and make sure every single photo is maximized with a hundred characters per A plus content photo. So if you've got 20 photos, that's 20 times a hundred characters of keywords you're probably missing out on right now. And throw one of those to be Spanish, put misspellings under one of them. Amazon claims that they don't index the A-plus content. I believe they're big fat liars and I can prove it. I've put Spanish behind one photo, I didn't put it anywhere else and guess what? We indexed for it. Joe: How important are product demonstration videos in this conversion aspect? So ranking is one thing that's important but if you're not converting, what's the point? And eventually, their algorithms are going to say people are looking, but they're not buying so we're going to de-rank you I assume. How important are videos in that conversion process? Steven: Minimum. Joe: Really? Let's talk about that. Steven: So I'm coming from a background in television where I thought video was king, right? Content is king. But video on Amazon, I'm utterly surprised by how few people are actually watching the videos. And so, in my opinion, instead of spending $5,000 on some professional photoshoot, grab your cell phone and just talk on camera about the top product features for 60 seconds and call it a day and put it on your listing. Now, if you're running a corporation that's not going to resonate with your management staff. They're going to throw a conniption fit. Obviously, that's not going to work. But if you're a side hustling brand and you don't have a video today, fix it. Go out and get one. Shoot it on your cell phone. Put on the target demographic, whoever you want to buy it. It will help. But of all the things that we could talk about on today's podcast, video will be at the bottom of the pile and it's because nobody clicks it. Joe: Let's talk about American made then because we've got a situation in the world where we're in trade wars with everyone else. How important is; and I know you don't have a crystal ball that I see on your desk. Apparently, you need a foot rub. You're thinking about that while looking at me on video. Again, I don't know why people help me out here. But crystal ball American made products, given the trade wars that we are in. Is it going to be something it's going to be important on Amazon in the future? Steven: I consider myself a thought leader in the Amazon space, and that's why I'm going out and getting on my podcast. I want to talk about where I think Amazon is going. I personally believe manufacturing is coming back to the United States. Is it here today for B2C products? No, it's not. I think it will be soon. All of the symptoms are there. If you're looking at the symptoms there at present; you talked about the trade wars with China, tariffs increasing currency exchange wars, and all that good stuff. COVID is a second reason the entire supply chain and the entire world broke down. Globalization takes a hit when international events happen. So nationalism and hyper localization are likely to occur under these circumstances. In addition to that, the user base who may blame COVID on China is going to start actively looking for American made products. This is going to help you with margin issues where you're selling a product for sometimes 40, 50% more in cost. They're willing to bear that market just because of principle. And the question is, how do you manufacturer in the States and do so profitably? I do not know the answer to that question. Joe: I was going to ask that and maybe you know, the answer to this one, how do you find those manufacturers in the States? They can go to Alibaba and eventually get to the manufacturer in China and there are some services; we've had folks on, Zach from Gembah can help you with finding manufacturers but how do you find them in the States? Steven: I have tried to solve this problem for the last three years. I joined what's called the Georgia Manufacturing Alliance. So I'm in the Atlanta, Georgia area. I toured several different manufacturing facilities. And what I learned is that for the most part, the United States is a B2B manufacturing country and most businesses are focused on B2B products. So, for example, a facility I went to, they made toilet seats for airplanes and it's a special process to do that. Joe: Sure. Steven: They have to fire-resistant, right? Couldn't you can't buy that overseas because there's lives on the line. B2C products like gifts or day to day households; anything that's not topical or consumable, because obviously most of those are made in the states currently. Joe: Exactly. Steven: But home goods, if you will, it is absolutely cheaper to go overseas right now for that. There are brands like American Giants who hires 100% from end to end American made, American laborer and they are doing well. They're selling the Mercedes Benz version of a hoodie right now and they've proven it works, but it doesn't work on every vertical or every catalog, every type of item today. I think technology is going to be the last category that this will work for. But I do see the symptoms and I think if you were an investor today looking for how do I get ahead in five years from now; not today, but in five years from now, I would definitely set yourself up for American made manufacturing and an American made company run by Americans selling to Americans. Joe: Okay. Crystal ball. I love it. Let's talk about that person who has the American made products or an overseas product and they sell on Amazon, what's the secrets to sponsored ads? What can you tell folks that are listening that you do that they should be doing to help them lower their ACOS and increase their conversions? Steven: If there's one area that you need to hire out for if you don't have the expertise while selling on Amazon, this is the one. And it's because advertising is changing at such a rapid pace. If you haven't been watching two webinars a week or spending two hours a day on your ads you're behind currently. In the last two weeks alone, display advertising, the cat is out of the bag. That's what I would have given you two weeks ago but because segmentation approaches and every avenue available to advertise your product and generate traffic right now everybody is jumping on. Everybody's looking for that edge and so you have to be very quick. You're going to have to rotate your funds around. There are three types of ads today on Amazon, sponsored products, sponsored headline ads or sponsored grants, and finally, display. Every single month we have seen a new form of segmentation come out under one of those three core areas. Three months ago it was custom brand images. Display came out even more recently than that. The one that's coming out on 10% of accounts right now is retargeting; hitting people off of Amazon who have already viewed your products or who have already purchased your products. So those are two different things and then there's a third one that's coming out that is people who have search-related keywords off of Amazon to bring them into the platform. Two of those three are only available to 10% of accounts right now but the moment you get a glimpse and you see it on your account; nobody's giving you an announcement. Amazon is not emailing you and saying, hey, this is now available. You literally need to check your seller central portal in every nook and cranny on a weekly basis, because I'm telling you, you will find it 30 days before somebody shows you it. Joe: And the advantage to that is? Steven: You can quickly execute it and then generate additional traffic at a lower cost and get into additional areas where nobody else is paying attention to. So if you are on that display bandwagon before two weeks ago, you would have had record low ACOS, new sales you wouldn't have gotten otherwise, you could have shown up on your competitors page in ways that they couldn't predict or know how to combat. And you should still do display today, by the way. I think that's probably the number one action item in advertising right now. If you don't have display ads up, go do that. Joe: I got you. Okay, your average client is doing a million dollars a year in revenue I think, right? Steven: Yep, somewhere around there. Joe: Okay, give me a success story. Steven: Sure. So I have to think carefully now which brands have you made public permission. Joe: You don't have to name brands, you can just talk about the story itself. Steven: Yeah, so let's talk about a generic men's supplements company; let's call it that. Joe: Okay. Steven: The hardest category to sell in right now in Amazon is supplements so if you're looking for a product to launch, I wouldn't go into supplements and that's because of all the challenges and listing yanks and stuff we kind of ended about earlier. It's egregious right now how bad it is in that category but in any case, when I first started, my first client as an agency was a men's supplements brand and they tried to other consultants before me. They couldn't get past four grand a month in sales. Within 60 days we got them to $80,000 in monthly sales. A couple of months ago, they clocked in at 400,000. And it's because the grind; the My Amazon Guy process, the grind if you will, it works. You go in every day and you look for as much traffic as you possibly can get and find as much conversion as you can get. And it takes going attribute by attribute, ad by ad, design by design; every single layer has to be fulfilled. Where they may have previously failed, they didn't load their entire catalog to Amazon. That might sound like a core issue and some of you are like what you mean they didn't load their entire catalog but if you're an omnichannel brand today, sometimes you purposely don't load all your product to Amazon. I think that's a big mistake. The fastest way to grow an Amazon is load more product, launch as many as you can. Every three products you launch, one is going to fail flat, one is going to break even, one is going to succeed. So you've got a one out of three ratio to work but load as many new products as you can to your lifecycle on average on Amazon. Second, get on as many platforms as you can. Diversify. Amazon, eBay, Etsy, Walmart, Shopify; all of those are important. Joe: Not necessarily in that order, I'd like to know where would you go to first beyond Amazon US. Steven: Yep, Amazon US and you could talk about more marketplaces like Europe or Japan or Singapore and Middle East and Australia, I guess let's pause on the location geos for just a second, let's talk just marketplaces. And so after Amazon, if you have a product that can sell on Etsy that's the one I would go to next. It is the easiest to get on and will produce at a higher rate than it would have six months ago. And it's because when Amazon supply chain took a hit and the shipping timeframes went down Etsy doubled in size overnight. Doubled in size but did not double in competition which means that's your opportunity. We are seeing massive success on the Etsy platform right now. Joe: Any particular category? Because if I'm just selling supplements, I can't sell them on Etsy, right? Steven: You're not supposed to. It's supposed to be handmade and they're supposed to be hard to obtain items. I've seen everything on Etsy, though. So even, you know, it may not be the first platform of your choice if you're selling supplements or if you're selling something that doesn't go well on Etsy. Maybe launch on eBay and Walmart first before you go there, but I would still give it a look. Joe: I want to say that the transferability of an Etsy account may be a challenge. And transferability is one of the four pillars. If you can't transfer the control of the assets of the business, your business is not sellable or much more difficult to sell so we'd have to look into that again. The last time I had any significant Etsy account as part of a sale, it was tuck in hopes that you couldn't squeeze through to try to get the transfer of the control that Etsy account. So I would say caution there but if you're looking for that short term gain, it's fine. Where there's a will, there's a way. My particular buyer wasn't willing to go that route and he could have but he chose not to and that's okay. What about the idea of just simply feeding your stallions and maxing out Amazon.com if you're still growing and there's lots of more opportunity here in the US, why divert your attention to an Etsy or a Walmart or whatever it might be or the EU? Steven: So this is a good debate between focus and diversification. They have a massive amount of friction between the two. I believe it's easier to do diversity than do focus. The shotgun approach generally will lead to more success. That's my personal style. If you're a perfectionist, focus will work a lot better for you. So I would say that's a choice the business could make, a business decision if you will. Joe: And I have to say and interject that it depends upon your goals. If you're going to run the business for the next five years, I think diversification is really smart because if your business is more diversified, it's going to be risk-averse. The lower the risk, the higher the value in terms of the multiple. If you've got two businesses that are equal in revenue and discretionary earnings size, and one is 90% Amazon and the other is 40% Amazon, 30% Shopify, and 30% something else or other marketplaces but the discretionary earnings is the same, same number of SKUs, same hero SKU count and all this other stuff, that diversified business is less risk. Less risk equals a higher multiple. You're doing the same amount of revenue, but your business is much more valuable because buyers see that it is less risk and they'll pay more for it. My two cents. Steven: So I totally agree with that and you're definitely the expert on buying and selling, so I won't even go there. Joe: Have you noticed how I like to interject my opinion on buying and selling when I'm talking to somebody else about Amazon rankings and things of that nature? Steven: I couldn't have guessed why. Joe: It's amazing when you run the podcast and you get a microphone and you can say these things. You had talked about 80% of the work that you do in a seller account is fairly SOP oriented but there's 20% that requires just instincts and a deeper dive into the why of the particular problem or ranking solution. Can you talk about that 20%; what are those things and how do you really hone in on what's going to make a difference in your particular brand and ranking? Steven: So for the 80% that's SOP or standard operating procedure, you can follow a checklist and it can be clerical in nature. If you go through that checklist and you do an 80% job, you're probably going to succeed. The other 20% is the experience, the nuance, the analytical understanding to forecast, predict, and see what's going to happen under the chaotic nature of Amazon and e-commerce, understanding the landscape, and understanding what happened in the previous situation. So as one small example, understanding the notion or the difference between a coopting of demand versus a demand gen product, this is an easy to understand concept but doesn't even cross the mind of most individuals. So what do I mean by this? If you go on Amazon today and you want to sell an apple slicer, that product has been commoditized. You're basically trying to sell a commoditized coopting demand product. There's already demand, you just need to go get it and tsxake your share of it. If you're trying to come out with a patent protected product, gadget, widget; whatever it is that does something that solves a problem that nobody even knew was a problem, that's demand gen. The guy doing demand gen has a one out of 20 chance of succeeding, the coopting demand guy has got like a 12 out of 20 chance of succeeding; much harder but if done correctly, the demand gen product that wins., the one of the 20 will be gigantic in size and will dwarf everybody else. GoPro is a good example of this where they solved the problem nobody knew they had and now they have an entire empire. So if you're looking at analyzing data and you're looking at like how do I solve my problem, you're going to have to consult either an expert or you're gonna have to grind it yourself. You're going to have to spend so much time analyzing this question and watching all the podcasts, watching all the webinars, reading information, submitting the tickets in Seller Central on a daily basis until you hack it, or figure it out. That's what it takes. And that 20% is very hard and you want to understand like, what do I do in this situation? If you've never done it before it's really hard to learn. Joe: And it's probably going to end up producing 80% of the revenue if you click the rules there. You actually have book a coaching call on your website. You're not just working with clients and taking agency fee on a monthly basis, but you are doing coaching calls as well. Can you talk about what type of calls those are and how often you do them? Steven: You bet. So I probably do one a day on average. And I have a very different vision of what agency should be than the typical agency. I would give away all or trade secrets. I got 300 videos on YouTube answering literally every question. If you have pesticides gating on your product and you sell tweezers and you're like, why does this on my account, I don't even understand this? We give away the answer key right on the YouTube video. Joe: And how do they find that; is it My Amazon Guy on YouTube? Steven: Yes, and if you were to literally Google pesticides gating My Amazon Guy, you would find it. Or even just pesticides gating Amazon it'd probably still come up. But the point I'm trying to make here is we share all our trade secrets openly. We're trying to add value to the community because it comes back. I know that if I had value to you today over the next year; let's say you follow me for a year before you even pay me a dime, you will then come and say, hey, shut up and take my money. And so sometimes I will hear from people that have watched 40 of my videos and they just want to say hi. But on those calls, typically we're getting in and we're solving a specific problem. That's usually the number one reason one of those comes up is because, hey, I've got a business problem I need a solution today. I can't wait around and figure this out. Joe: Like that woman's account who was suspended. Steven: Exactly like that woman's account that was suspended. I offer ala carte services on my site for those that aren't ready to make a monthly commitment. Now, I prefer having monthly clients. It's an easier business model, don't get me wrong but we are going to serve wherever we can. We're going to add value where we can. We'll get our foot in the door. One of my largest clients; we did a one-hour coaching call and now they're my largest client. And it's because, from day one, we will teach and show and offer value and grow sales. That's what we do. Well, yeah, it's kind of fun doing a coaching call, you jump on, you're opening up a seller central account, I can draw on your screen. We can go in there and figure out hey, here's all the mistakes you're making, here's where you can best practice improve. We'll hand it all over. And if you don't want to do the work yourself, hire us. Joe: People, do it. I think that it's worth it even if you're just trying to learn something new and manage the business yourself. Go to YouTube, take a look at all of these three things. They give it all away. Normally, you're not ever going to hear me talking about an agency on the Quiet Light Brokerage podcast, we're here to help first and serve you first and in this way, I think we're doing that well. I think my initial conversations with Steven were me grilling him and seeing if my bullshit meter went up and it really didn't at all. So he's a straight sharer. He's helping first. He's educating, sharing it all; he's giving it all. If you want to do it on your own go to his website. Go to the YouTube channel. If you want to have a coaching call, go to the coaching tab on his Web site and spend an hour working with him and learning. Your business is very likely your most valuable asset, you should be spending time on learning how to run it well, number one. But strategically self-serving; look, this is what we do, folks, if you're not understanding the value of your business, what are you doing? You're just driving revenue for what? To put more money into inventory? How much do you take out with 80% year over year growth? Not enough. You will probably make more money on the exit, times two or three than you make running the business on a daily basis. So if you work towards that, understand the value of your business, set an exit goal, and reverse engineer a path to it, even if it takes two, three, four years, you've heard us with those types of clients that we'd love to have on the podcast that have successfully sold their business for millions of dollars. You should do it as well. Go to My Amazon Guy. Check it out. Reach out to Steven and learn as much as you can to improve your own business. I think he's one of the handfuls of people in this space that I've trusted within five minutes of speaking to him. I think you should. Steven: Thank you, Joe. I appreciate it. Joe: My pleasure man, good to have you on. I'm looking forward to working with you in the future. Steven: That sounds like a plan.   Resources: My Amazon Guy My Amazon Guy YouTube Channel My Amazon Guy Podcast How to Appeal Account Suspensions Listing Reinstatements Marketplace Launch Assistance for Walmart, Ebay, and Etsy SEO Articles Advertising Articles Campaign Segmentation Articles Quiet Light Podcast@quietlightbrokerage.com

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

www.ShakeDownRadio.com 1. Ta Gana - Dance Floor 2. Truth Hurts - I'm Not Really Looking 3. Deborah Cox - Up and Down 4. Florelie Escano - Ultimate Pleasure 5. Donell Jones - Gotta Get Her 6. Faith Evans - Faithfully 7. Black Coffey - Hard To Get 8. Beyoncé - Me, Myself and I 9. Ashanti - Happy 10. J Wess Project - What Chu Want 11. Aaliyah - Rock The Boat 12. KeKe Wyatt - Used To Love 13. Keith Sweat - 100% All Man 14. Kelly Rowland - Past 12 15. Mariah Carey feat Eric Benet - Want You 16. Lil Kim - Kimnotyze 17. Misteeq - Roll On 18. Monica - All Eyez On Me 19. Prophet Jones - Doin' Me 20. Next feat Tha Rayne - Juicy 21. Nivea feat Jagged Edge feat Mystikal - Don't Mess With My Man 22. Senani - I Am Gone 23. Syleena Johnson feat Busta Rhymes - Tonight I'm Gonna Let Go 24. Blu Cantrell and Sean Paul - Breathe 25. Jennifer Lopez - I'm Glad 26. Joe - Let's Stay Home Tonight 27. Ideal - Just Like That 28. Dani feat Phaedra - I'm That Girl 29. Ja Rule feat Ashanti - Memerize 30. Brandy - I Though

爱美的小仙女都知道，著名品牌Tom Ford出品了一个名叫Lips and Boys口红系列，里面的每一支口红都是以一个男生的名字命名。据《女装日报》报道，这系列口红名字均来自于对设计师Tom Ford影响深远的人，其中有过去和现在的爱人及挚友。这个创意非常特别，成功俘获一众少女的芳心。不过今天我们可不是要给大家介绍口红，而是想要告诉大家，“人名”不仅仅能作为口红的命名，还可以在我们的英语学习中，充当重要角色。Aladdin [ə'lædɪn]阿拉丁（《一千零一夜》中获得神灯的青年名）Aladdin's Cave有惊人宝藏的地方例：What a door to an Aladdin's cave it seemed to be！这多么像是一个通往宝库的大门啊！Joe [dʒo] n. 乔（男子名）a cup of Joe一杯咖啡例：Let's go out for a cup of Joe. 让我们出去喝杯咖啡吧。Jack [dʒæk]n. 杰克（男子名）Jack of all trades能做各种事情的人例： You are a real Jack of all trades! 你是个真正的多面手！Jane[dʒeɪn] n. 简（女子名）a plain Jane例：The new receptionist is a bit of a plain Jane but she's very efficient at her job. 那位新来的接待员相貌一般，但她的工作效率很高。

爱美的小仙女都知道，著名品牌Tom Ford出品了一个名叫Lips and Boys口红系列，里面的每一支口红都是以一个男生的名字命名。据《女装日报》报道，这系列口红名字均来自于对设计师Tom Ford影响深远的人，其中有过去和现在的爱人及挚友。这个创意非常特别，成功俘获一众少女的芳心。不过今天我们可不是要给大家介绍口红，而是想要告诉大家，“人名”不仅仅能作为口红的命名，还可以在我们的英语学习中，充当重要角色。Aladdin [ə'lædɪn]阿拉丁（《一千零一夜》中获得神灯的青年名）Aladdin's Cave有惊人宝藏的地方例：What a door to an Aladdin's cave it seemed to be！这多么像是一个通往宝库的大门啊！Joe [dʒo] n. 乔（男子名）a cup of Joe一杯咖啡例：Let's go out for a cup of Joe. 让我们出去喝杯咖啡吧。Jack [dʒæk]n. 杰克（男子名）Jack of all trades能做各种事情的人例： You are a real Jack of all trades! 你是个真正的多面手！Jane[dʒeɪn] n. 简（女子名）a plain Jane例：The new receptionist is a bit of a plain Jane but she's very efficient at her job. 那位新来的接待员相貌一般，但她的工作效率很高。

This week, Cody, Shelley, and Joe  Let us know what you think of the PlayStation NEO. Tweet at ussing the hashtag #GUGCast. Giant Bomb reveals PlayStation "NEO" leak: http://www.giantbomb.com/articles/sources-the-upgraded-playstation-4-is-codenamed-ne/1100-5437 Microsoft ends production of the Xbox 360 console: https://news.xbox.com/2016/04/20/xbox-360-celebrating-10-years Severed trailer: https://www.youtube.com/watch?v=TKxHFdK562Q Battle Worlds: Kronos: https://www.youtube.com/watch?v=hBDL1j-01PQ HITMAN Episode 2 trailer: https://www.youtube.com/watch?v=cQFVxQiHPQc Stranger of Sword City trailer: https://www.youtube.com/watch?v=sB9aM3WWKJU The Climb trailer: https://www.youtube.com/watch?v=TwUG-_hiZ-I Lost Reaveas trailer: https://www.youtube.com/watch?v=s6SRm1QdQjU Ori and the Blind Forest: Definitive Edition trailer: https://www.youtube.com/watch?v=Ug3WPU8yVc4 Twin Star Exorcist Geeks Under Grace review: http://www.geeksundergrace.com/anime-cosplay/episode-1-review-destined-two-boy-meets-girl Nathan Fillion cast as Wonder Man: http://comicbook.com/marvel/2016/04/25/nathan-fillion-is-spoiler-in-guardians-of-the-galaxy-vol-2 Inhumans movie delayed indefinitely: http://screenrant.com/marvel-inhumans-movie-release-date-canceled Ratchet and Clank movie trailer: https://www.youtube.com/watch?v=Dza2ph-5Q7g Alice in Wonderland trailer: https://www.youtube.com/watch?v=KLIqErnQCuw Dumbo trailer: https://www.youtube.com/watch?v=22v-1eMIl40 For more Geeks Under Grace: http://www.geeksundergrace.com http://www.youtube.com/geeksundergrace http://www.twitter.com/geeksundergrace http://www.twitch.tv/geeksundergrace https://www.patreon.com/GeeksUnderGrace For more Cody Armour: http://twitter.com/CodyArmour https://www.youtube.com/ArmourCody For more Joe Morgan: http://twitter.com/JoeKnowsGames http://www.twitch.tv/righteousfurygaming http://twitter.com/righteousfuryg http://www.hitbox.tv/righteousfurygaming https://gaming.youtube.com/channel/UCvbAv8jROBkaDw3GfpnDEhg/live  For more Shelley Waltar: http://twitter.com/theshellshock24 http://www.twitch.tv/shellshock24