The Clinic Boss Show

In this episode of The Clinic Boss Show, Rick sits down with Scott Terrio, consumer insolvency expert and senior advisor at Hoyes Michalos, to unpack the financial crisis few clinic owners talk about: personal debt, tax traps, and business insolvency. With over 15 years in the insolvency industry and 8,000+ client filings under his belt, Scott brings a sharp, no-BS perspective on how smart business owners end up financially ruined and what they could've done to prevent it. Known for his straight-shooting advice and regular appearances on BNN Bloomberg, CBC, and Moneysense, Scott breaks down the difference between bankruptcy and consumer proposals, the red flags clinic owners ignore, and how to legally protect your home and assets when things go south. Sign up for my free training clinicowner.com Be part of our clinic owner community clinicaccelerator.com https://www.instagram.com/thericklau/ In this conversation, Scott and Rick dive into topics such as: 1. Avoiding Financial Ruin as a Clinic Owner Why Most Business Owners Wait Too Long to Call a Trustee The Hidden Dangers of Personally Guaranteed Leases & Loans How to Know When It's Time to Shut Down Your Business 2. Bankruptcy vs. Consumer Proposal: What Every Owner Needs to Know How Consumer Proposals Work—and Why 90% of People Choose Them What an R7 Credit Rating Means for Your Future (and How to Recover) The 3 Factors That Decide How Much of Your Debt You Can Wipe Out 3. The Truth About Incorporation & Liability Why Your Corporation Doesn't Actually Protect You from CRA Director Liability 101: What the Government Can (and Will) Come After Smart Moves to Shield Your Assets Before Trouble Hits 4. From Taxes to Insolvency: The Domino Effect Killing Small Businesses The Most Common Mistakes with HST and Payroll Tax Why Overleveraged Homeowners Are Filing in Record Numbers How to Spot—and Stop—a Financial Spiral Before It Starts 5. Mental Health, Money Stress & the Cost of Hanging On Too Long The Emotional Toll of Business Debt (And Why It's Not Just About Money) What Really Happens to Your Life After a Proposal or Bankruptcy Why Calling a Trustee Early Could Save Your Health and Your Marriage

In this episode of The Clinic Boss Show, Manju sits down with Lindsey Walker, clinic owner and mom of two, to talk about the real struggles of juggling motherhood and business. Lindsey shares how she went from "never wanting to own a business" to running a thriving physiotherapy clinic—while raising two young kids. She breaks down the mindset shifts, systems, and key hires that helped her scale without burning out. Lindsey is a physiotherapist and owner of Fulcrum Physiotherapy in Calgary, Alberta. She never planned to be a business owner, but after feeling stuck in traditional practice, she took the leap and opened her clinic in 2022 (during COVID). During her second mat leave, she hit a major fork in the road—either scale or shut it all down. She joined Clinic Accelerator, doubled her revenue in a year, expanded to a second room, and built a powerhouse team of three PTs—all while juggling life as a mom of two. In this conversation, Manju and Lindsey discuss topics such as: 1. Leaving the 9-5 & Taking the Leap Why She Walked Away from a Steady Paycheck—and If She Regrets It Leaving Private Practice: The Best or Worst Decision? From Burnout to Business Owner: The Moment Everything Changed 2. The Gym-Based Clinic Model How She Started with Just $100 and 13 Patients Without Taking a Huge Risk Renting a Room vs. Owning a Clinic: Which One Makes More Sense? Why Only 30% of Her Patients Come from the Gym—and Why That Works 3. Growing While on Maternity Leave How She Kept the Business Running During Maternity Leave The Hardest Part of Hiring Her First Clinician—and What She'd Do Differently Scaling a Clinic as a Mom: What Actually Works? 4. Systems, Outsourcing & Avoiding Burnout Virtual Reception Changed Everything—No More Answering Calls While Feeding Her Kids The Slack System That Keeps Her Clinic Running Smoothly Why She Only Works 1.5 Days a Week and Still Doubled Revenue 5. The Mindset Shifts That Changed Everything Execution Over Perfection: The Key to Scaling Fast The Leadership Shift That Made Her Team Thrive "Comparison is the Thief of Joy"—How She Learned to Stay in Her Lane Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Manju Asdhir: https://www.instagram.com/manjuasdhir/ Lindsey Walker: https://www.instagram.com/lindsey.physio/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this special episode of The Clinic Boss Show, Rick sits down with coaches in our community to break down the latest updates on tariffs, analyze how they could impact clinics across Canada, and discuss what business owners can do right now to stay ahead. In this conversation, we discuss topics such as: Understanding Tariffs and Their Impact on the Healthcare Industry Job Losses, Inflation & Patient Spending – How tariffs could affect employment, benefits, and patient spending—and how to adapt Regional Impacts – What clinic owners across different provinces are seeing and expecting as tariffs take effect Healthcare's Shifting Landscape – How insurance companies, funding sources, and government policies may respond Recruitment & Retention Challenges – How hiring, compensation, and workforce dynamics could shift in the coming months. Financial Strategies – Practical ways to cut costs, streamline operations, and secure long-term stability. Growth Opportunities in a Downturn – Why now is the time to double down on marketing, patient retention, and leadership. Planning Your Exit Strategy – Thinking about selling? Here's how economic shifts could impact your clinic's valuation. Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode of The Clinic Boss Show, Rick & Manju sit down with Brennan Chan to discuss his journey from being a physio to starting his own practice. Brennan is a physiotherapist and owner of Cadence Physiotherapy & Rehab. He took the risk in starting his practice in 2023 and now runs a fully booked practice with a 5 star rating and over 70 Google reviews. Manju, the owner of Kawartha Care Wellness Centre, is a chiropractor who built her clinic from scratch, turned it into a multi-million-dollar practice with a team of 17, and sold it all in 8 years. Now she is one of Clinic Accelerator's coaches working directly with solopreneurs and startups. In this conversation, Rick, Brennan, and Manju discuss topics such as: 1. Making the Decision to Open a Clinic The Exact Moment He Had to Leave & Open His Own Practice 50% of Earnings Gone to the Clinic Owner?! 2. Financing & Setting Up the Clinic Bought the Clinic Space Instead of Renting—Smart or Risky? How to Get a Business Loan (Even If You've Never Owned a Clinic Before) 500 Sq. Ft. Clinic? Why Starting Small Was the Smartest Move $70K in Renovations & Equipment? The Unexpected Costs of Setting Up a Clinic' 3. The First Few Months: Getting Patients & Managing Costs The First Few Months: Getting New Patients. What Worked? How to Keep Your Monthly Expenses Low? How to Get a 3-Week Waitlist by Booking the Entire Full Treatment Plan Upfront? 4. Hiring & Growth When to Hire Your First Clinician? Why Run a Small Solopreneur Practice Instead of a Big Clinic? 5. Running a Lean, Low Cost Practice How Do You Use Your Virtual Assistant? How Do You Manage Them and Communicate? 6. Money & Lessons Learned How Much to Save Before Quitting? The 6-Month Rule for Solopreneurs How Long Does It Take to Break Even & Start Making a Profit? From Steady Paycheck to Business Owner: How to Handle Unpredictable Income Biggest Regrets & Lessons After 2 Years of Running a Clinic Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Manju Asdhir: https://www.instagram.com/manjuasdhir/ Brennan Chan: https://cadencephysiorehab.ca/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode of The Clinic Boss Show, Rick and Darryl sit down with Carys Jones to discuss all things HR. From the rise of “claims culture” and employee lawsuits to the hidden dangers of misclassifying independent contractors, this episode is packed with essential legal and HR insights for clinic owners. Carys is a Business Development Partner for Peninsula Canada, a dedicated HR and health & safety consultancy serving over 6,500 Canadian small/medium-sized businesses 24/7. She is responsible for securing and managing businesses in the small to midsized market sector by identifying gaps in HR and health & safety programs, and providing tailored solutions. Darryl Yardley has recruited and mentored over 250+ students and new grads on how to be successful with patient engagement. HE also has opened and designed dozens of floor plans for his PT clinics as well as startups to optimize the patient experience while getting the most revenue per square footage out of the clinics. In this conversation, Rick, Carys, and Darryl discuss topics such as: What “claims culture” is & why more employees are suing their employers Why toxic employees spread fast & how to fire them before they do damage What makes an independent contractor legally an employee & how to avoid misclassification How misclassification leads to massive legal & tax bills (and how to protect yourself) Why firing an independent contractor can backfire & how to avoid a lawsuit How to terminate staff or independent contractors the right way Why withholding wages is illegal & what you should do instead How discrimination & harassment claims are on the rise & what clinic owners must know Why mishandling mental health leave can lead to lawsuits & how to prevent it How to eliminate bad behavior from independent contractors Why you should stop giving annual raises & start using performance-based bonuses instead Why you need to address conflict when it happens and document Why poor HR documentation leads to legal trouble & how to fix it (employee contracts, handbooks, performance reviews, offboarding)   Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Darryl Yardley: https://www.instagram.com/darrylyardley Carys Jones: https://www.instagram.com/carysjonessss/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode of The Clinic Boss Show, Rick sits down with Terry Davison to discuss the evolution of EMRs, AI replacing front desks, and how practitioners are stealing patient databases to start their own clinic. Terry is the Founder and President of Juvonno, a clinic management and EMR software. Juvonno is an all-in-one EMR solution that gives allied health professionals an easier way to manage their schedule, online booking, charting, billing, communication, and reports, from one flexible platform. In this conversation, Rick and Terry discuss topics such as: What are multi-location clinics looking for in software? Practitioners stealing patient databases to start their own clinics—what NOT to do. The future of AI in clinics: Charts, outcome reporting, AI agents, robots, kiosks, and replacing front desks. Why profit margins are decreasing—and what you can do to fix it. USA vs. Canada: The key differences between practice owners in both countries. What trends are showing up across 2,200 users? Online booking now requires credit cards. The rise of new clinic openings - why and what this means? The rise of solopreneurs and building profitable lifestyle businesses. The consolidation wave: Why big players are buying unprofitable $500K clinics. Top 3 biggest mistakes clinic owners are making with their software right now. Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Terry Davison: Website: juvonno.com Email: terry@juvonno.com Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode of The Clinic Boss Show, Rick sits down with Kecia Barr, the Marketing Director at First Settlement Physical Therapy (FSPT), a 48-location powerhouse in Ohio and West Virginia. Kecia discusses how 80% of their new patient evaluations come from doctor marketing and shares her proven strategies for building and maintaining strong referral relationships. Whether you're managing one clinic or many, these actionable tactics will help you master doctor marketing and grow your practice. In this conversation, Rick and Kecia discuss topics such as: How to manage marketing for 48 locations Doctor Marketing: The backbone of new patient growth How to build rapport with gatekeepers Getting Referral Coordinator's Contact information Building relationships without being salesy Top questions and strategies for referral success Communication and follow-up rhythm Tracking and metrics for Doctor marketing Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Manju & Darryl to discuss Rick's latest experience at his dentist appointment. He saw a dentist 3 times in a week, spent over 1K, and left with giving a Google review and booking 4 more visits. Darryl has recruited and mentored over 250+ students and new grads on how to be successful with patient engagement. He also has opened and designed dozens of floor plans for his PT clinics as well as startups to optimize the patient experience while getting the most revenue per square footage out of the clinics. Manju the owner of Kawartha Care Wellness Centre is a chiropractor who built her clinic from scratch, turned it into a multi-million-dollar practice, and sold it all in 8 years. Now she is one of Clinic Accelerator's business coaches working with solopreneurs and startups. In this conversation, Rick, Darryl and Manju discuss topics such as:   Ricks share his story on how he saw a dentist 3 times in a week, spent over 1K, and left with giving a google review and booking 4 more visits Lessons from dentists on booking care plans Give patients a quick win: show before and after results at first appointment Why you should discuss the consequences of not getting treatment or following the care plan Use the “Grandma Approach” to personally guide patients to book their full care plan How to get your team to start implementing these patient experience hacks and using care plans   Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Cassandra Tyagi to talk about all things related to accounting and finance for your clinic. They talk about red flags in CRA audits, available funding for startups, and what profession makes the most (chiro, PTs, ND, etc). Cassandra is the CEO of Tyagi Group Accounting, a firm that works with healthcare practitioners on accounting, finance, and bookkeeping. Tyagi Group has grown to a team of 9, including 5 CPAs, bookkeepers and administrative staff. In this conversation, Rick and Cassandra discuss topics such as: What is a solopreneur? How much do solopreneurs make? Which profession makes the most? (i.e Chiro, PT, ND, counsellor) How to let go on underperforming staff (including clinicians and front desk) Craziest financial disaster Cassandra has seen from bad bookkeeping What is a bank reconciliation? Why is it important? Profit & Loss Statement vs. Balance Sheet What is a tax deductible? Red Flags in CRA Audits Simplifying Payroll for Contractors or Employees w/ fee splits Funding Available for Startup or Buying a Practice Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Chris Beavers to discuss how Chris manages his $225/visit rate at his cash practice, the biggest mistakes on the first call, and why you should hire a clinician to handle new patient conversations. Chris is the owner of Be Ready PT and founder of Virtual Refresh. His unique business model involves hiring PTs with clinical backgrounds as virtual assistants. In this conversation, Rick and Chris discuss topics such as: How Chris charges $225/visit and averages $1800 for each plan of care Commission vs. Salary Compensation for Cash Practices Hiring a clinician to handle new patient conversations Inbound/Outbound Conversion Rates How he gets 50% opt-in to evaluation for Facebook Ads Key Sales Metrics to track Front Desk Roles & Compensation Rate Biggest Mistakes on the First Call Conversion Rates for Patients Using Insurance Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Amy Stein to talk about their experiences in the pelvic health and physical therapy community, touching on the challenges of running clinics, especially in competitive markets like New York City. Amy Stein, DPT, is the owner of Beyond Basics Physical Therapy in New York. She has 2 locations in New York and with a team of 12. They specialize in women's health. In this conversation, Rick and Amy discuss topics such as: Running a clinic in New York: How hard is it? Biggest lessons learned over the years What Amy would do differently if she was starting over Pelvic floor competition in New York Who does Amy's social media? Do you pay staff to help with content? Professional vs Entertaining/Fun Social Media Top Marketing Channels to get new patients How to Market Pelvic Floor for Men Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Josh Funk to talk about all things recruitment, the lack of multi-disciplinary clinics in USA, and different strategies for email and event marketing. Josh Funk is the owner of Rehab 2 Perform, a powerhouse with 9 locations in the US., quickly approaching eight figures. Josh has an insane recruitment funnel with a massive waitlist of physical therapists wanting to work for him. In this conversation, Rick and Josh discuss topics such as: AI implementation in clinic operations Running a clinic in USA vs. Canada Running multi-disciplinary clinics in USA: Why is there a lack of them? Josh's recruitment funnel - how he manages to have a long waitlist of PTS interested in working for him #1 mistake in job postings: a signing bonus What do you say when clinicians ask for more money? Josh's marketing playbook - how he has over 60k+ followers on IG Is email marketing dead? Email newsletter strategy: different content buckets, number of emails/month Doing events using a Normatec trailer: having a TV w/ PowerPoint, forcing intimacy, providing QR codes to interact with email + brand Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Neil Trickett and Shaida Rabie to discuss how healthcare recruitment is changing and share new ways to attract talent. The focus is on moving from traditional job boards to using social media, highlighting clinic culture, and using Google for job postings. They also emphasize that practice owners need to adjust their marketing strategies to attract not just patients, but also top talent in a competitive job market. Neil, a physical therapist and founder of Practice Promotions, uses proven marketing tools that helped grow his own PT clinic over 8 years. Now, he helps other practices attract more patients through websites, Google ads, and patient-focused content. His company sends over 3 million promotional pieces to PT practices across the country. Shaida is a GenZ who loves all things social media. Last year, she generated over 3.7 million views and trained over 212 marketing coordinators. Shaida now runs Clinic Accelerator's social media service and helps owners free themselves from social media so they can focus on running the business. In this conversation, Rick, Neil, and Shaida discuss topics such as: The mindset of GenZ hires and how they make career decisions Why your best front desk hires might come from your patients Effective social media strategies for attracting top talent Why clinic culture content performs best for recruitment How Google Jobs, SEO, and Google Ads can boost your hiring efforts What a high-converting "Join Our Team" page should include How this strategy works even in rural areas Real-world cost per conversion using this approach Why your content and paid ad strategy should focus on BOTH hiring staff AND attracting new patients Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Aaron Lebauer to discuss everything you need to know about running a cash-based practice. You'll learn the pros and cons, what you need to be able to grow a $1M cash-based practice, and what to say on the first call. Aaron is a business coach who helps PTs make 6 figures without relying on insurance companies. He is also the author of The CashPT Blueprint, a book dedicated to teaching others how to open their own cash-based clinics and attract patients. In this conversation, Rick and Aaron discuss topics such as: Pros and Cons of Insurance-Based Practices Pros and Cons of Cash-Based Practices What is the size of a cash-based practice? The wrong way to do sales Skills needed to grow a $1M Cash-Based Practice What do you say on the 1st call? Insurance Objection: How to handle & how much will it cost? Best CTA on 1st call Top things a PT can learn from personal trainers' business Opening a Cash Practice: What to do in the first 100 days? How should I price and market? Why Aaron hates online scheduling Why you should implement a cash-based massage practice Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Kalid Yeung to talk about the pros and cons of buying a practice vs. starting one, how he runs his clinic without a website, and the #1 mistake owners make when running a business. Kalid is the owner of Centre North Physiotherapy, a million dollar clinic. He runs a team of 8 therapists and has over 207+ Google Reviews. In this conversation, Rick and Kalid discuss topics such as: Buying a practice vs. Starting one from scratch: Pros and Cons #1 mistake owners make when running a business Running a clinic without a website Marketing tactics to focus on other than your website Importance of Referrals and Word of Mouth How Kalid thought working 6 days/week was normal Importance of creating an enjoyable work environment What Kalid does to have fun at his clinic Value of time (especially if you have kids) Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Jeff Grandfield to talk about all things relating to medical leases. They discuss what the biggest mistakes are when negotiating leases, best locations for practice owners, and red flags in landlords. Jeff is a senior lease consultant at The Lease Coach, helping tenants get the best possible deals with negotiating commercial leases for over 18+ years. He has completed over 500 consulting projects for tenants. In this conversation, Rick and Jeff discuss topics such as: Impact of interest rates& remote work on commercial leasing Best locations for practice owners Medical vs retail vs Industrial vs Business Park Biggest costly mistakes for negotiating new lease for a startup Exclusive rights, signage, parking allotments on leases How long does it take to negotiate a lease Biggest mistakes for negotiating leases and renewals Strategies to end your lease Red flags in landlords Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Ben Bagge to talk about the pros and cons of cash-based vs. insurance-based PT practices, scaling a successful PT business, and effective lead generation and marketing strategies for cash patients. Ben is a PT and owner of Pro+Kinetix Physical Therapy & Performance with 3 clinics in California. He also coaches owners that want to start a cash-based PT practice. In this conversation, Rick and Ben discuss topics such as: Cash-Based vs. Insurance-Based Practices: Understanding the pros and cons of each and why cash practices often struggle to scale How to scale a successful PT business Ben reveals how his profit margin is 30% and doing $1.5M in business Strategies on adding services like massage & chiro Top 3 ways to market to a cash patient Lead generation for PT: what works? Why 90% of cash practices don't make money Ben's phone scripts that's converting 65% of insurance patients to cash Content strategies on converting patients using social media Why you should hire a PT vs. front desk to handle new patient calls Why social media is crucial for GenZ hires and new patients Why his patient calls are 15 min vs. 5 min Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Rhonda Shishkin to talk about how to navigate the awkward conversations of metrics and caseload between owners and clinicians, how to get physios to cross refer to chiros, and why part timers are clinic killers. Rhonda is the Clinical Education Lead for Clinic Accelerator and is currently mentoring over 800+ clinicians on caseload management. She brings over 20 years of physiotherapy experience from working in the highest levels of Canadian sports including Huskie Athletics, Canada Basketball, and Athletics Canada. In this conversation, Rick and Rhonda discuss topics such as: Disconnect between metrics with owners and clinicians Metrics to talk to with your therapist: 90% utilization, 60-80% successful graduate care plans The difficult conversations about money and caseload How to bring up metrics for the first time as an owner What is PVA (Patient Visit Average) and how do you use it? How to talk to a new grad vs. senior therapist Why part timers are clinic killers How do you get a physio to cross refer to a chiro? Why you shouldn't have 3 plans of care #1 mistake owners make when getting buy-in from their therapist to do reactivation What to look for in a clinic director How to change behaviour of a clinician Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Katie White to talk about how she manages her 7 figure clinic with a fully remote front desk, the tasks she delegates to virtual assistants, and how Bill 36 will affect clinic owners and clinicians. Katie White is the owner of Courtenay Massage Therapy in British Columbia, where she leads a team of 14. Her clinic has over 400+ Google reviews with a 4.9/5 rating. In this conversation, Rick and Katie discuss topics such as: How Katie is open 7 days a week from 8am-8pm with 100% remote front desk What is Bill 36 in BC and how will it affect clinic owners and clinicians? Why Katie was forced to move to 100% remote front desk (her clinic wasn't making money) What does your org structure looks like with remote front desk? CallHero vs. Ginger Desk Virtual Assistants Tasks delegated to virtual assistants (marketing, billing, calls, scheduling, etc) Patient experience with a remote front desk Why you should text a welcome video to new patients before first appointment What systems and softwares Katie uses for her front desk Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com

In this new episode, Rick sits down with Nat Christadoss to talk about the lack of multi-disciplinary clinics in the US, handling the insurance reimbursement threat, and the biggest challenges of implementing chiro into your practice. Nat is the CEO & Founder of Physical Therapy of Melissa located in Melissa, TX. His practice has a 5-star rating with over 294+ Google Reviews. In this conversation, Rick and Nat discuss topics, such as: Importance of Managing your Calendar PT Being Coached by a Chiro - how it works Biggest Challenges of Implementing Chiro Massage Therapy & Chiro Rollout Strategy Why is There a Lack of Multi-Disciplinary Clinics in USA? What % of Cross Referrals to Expect from PT to Chiro or Massage Insurance Reimbursement Threat How does implementing massage help you protect yourself? How Does a Management Service Organization (MSO) Work? What EMR will be used to simplify building? Using a Licensed Massage Therapist as a Lead Gen Follow Nat: Instagram: https://www.instagram.com/ptofmelissa/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Subscribe to our 5-minute newsletter keeping 22k+ clinic owners ahead of the game: http://clinicowner.com Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Frank Benedetto to talk about why you shouldn't solely rely on Facebook ads, AI implementation on physio, and how to use wearables to create a niche program. Frank is a DPT and the co-founder of The HoneyBadger Project where he helps clinic owners grow their impact. He also built and sold a direct-to-consumer PT practice with 5 locations in under 5 years with his brother. In this conversation, Rick and Frank discuss topics, such as: Boosting Net Profit Margins: Converting 30% to Hybrid/Remote Subscription Model Importance of Organic Marketing Bolting on Cash Revenue Streams AI Implementation in Physiotherapy Discharge Program: 20%-40% Conversions Private Equity/Pension Funds Pwning PT Networks Niche Program with Wearable Technology Making Time to Innovate   Follow Frank: Instagram: https://www.instagram.com/frank_benedetto/ Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Subscribe to our 5 minute newsletter keeping 22k+ clinic owners ahead of the game: http://clinicowner.com Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Dee Bills to talk about the biggest front desk revenue leaks, dealing with patient cancellations, and calculating how much front desk you need. Dee is a front desk expert and founder of Front Office GURU where she successfully built training systems and processes in their PT practice resulting in consistent arrivals of over 95% and a growth over 300%. In this conversation, Rick and Dee discuss topics, such as: Calculating How Much Front Desk you Need - Formula Hiring a Part-Time vs. Full-Time Front Desk Online vs. Phone Booking for New Patients - what gets you the best results? Clinicians Booking Their Own Schedule Arrival Rate Drops 10 to 15% Scheduling Utilization: 60% Tracking Front Desk Metrics Biggest Front Desk Revenue Leaks Rescheduling/Cancelling Online vs. Phone Call How to Stop Front Desk from Feeling Overwhelmed Roles/Responsibilities of Front Desk Staff (check in/check out, verification, etc) How Dee Grew her Clinic from $750k to $2M Follow Dee: Instagram: https://www.instagram.com/dee.bills123/ Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Subscribe to our 5 minute newsletter keeping 22k+ clinic owners ahead of the game: http://clinicowner.com Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Chantalle Barkovich to talk about the billables of PTs vs. RMTs, how to promote cross referrals, and the best marketing practices for your clinic. Chantalle is a massage therapist and CEO Of Kneaded Care Inc. - a multi-disciplinary clinic she built with 17 team members and over 400 Google reviews. She is also one of the coaches at Clinic Accelerator specializing in clinic culture and scoreboards. In this conversation, Rick and Chantalle discuss topics, such as: Are Massage Clinics Profitable? Billables: RMT vs. PT Hiring your First PT Room Utilization Metrics How to Promote Cross Referrals Best Marketing Practice at your Clinic Why Rock Bottom is Good Sequence of Hires Our Role as CEOs Leadership: Operating as a Coach Follow Chantalle: Instagram: https://www.instagram.com/chantalle_barkovich/ Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca   Subscribe to our 5-minute newsletter keeping 22k+ clinic owners ahead of the game: http://clinicowner.com Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Manju Asdhir, to talk about how to choose the best clinic location, getting new patients as a startup, and the top issues she's seeing with solopreneurs. Manju, the owner of Kawartha Care Wellness Centre, is a chiropractor who built her clinic from scratch, turned it into a multi-million-dollar practice with a team of 17, and sold it all in 8 years. Now she is one of Clinic Accelerator's business coaches working with solopreneurs and startups. In this conversation, Rick and Manju discuss topics, such as: Time Management - Firefighting vs. Working on Biz How to Choose Clinic Location Getting New Patients as a Startup Building a Personal Brand on Social Media Implementing a Care/Treatment Plan How Manju Got 3 Offers for Her Clinic Recruiting PTS from Toronto to Service Rural Area How to Get Cross-Referrals Sequence of Staff Hires   Follow Manju: Instagram: https://www.instagram.com/kawarthacare/ Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Subscribe to our 5 minute newsletter keeping 22k+ clinic owners ahead of the game: clinicowner.com Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Raj Suppiah to talk about the pros and cons of opening a clinic Downtown, creating stability for your employees, and how to free up time to work on your business. Raj is a physiotherapist and co-founder of Foundation Physiotherapy & Wellness, where he grew his practice into one of Toronto's best-known brands. He was also selected as a lead medical practitioner for the Toronto 2015 Pan-Am Games. In this conversation, Rick and Raj discuss topics, such as: Pros and Cons of Downtown and Suburban Clinic Ideal Location in Suburbs Lifetime Value of Downtown Client Ideal Downtown Toronto Patient Taking Risks to Stop Treating Freeing Up Time to Work on Business Marketing: SEO & Google Referral Sources Easiest Location to Open a Clinic   Follow Raj: Instagram: https://www.instagram.com/rajsuppiah.pt/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero   Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca   Subscribe to our 5-minute newsletter keeping 22k+ clinic owners ahead of the game: http://clinicowner.com   Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Meghan Walker to talk about naturopathic medicine: costs of running a ND clinic, why virtual care is key in this profession, and the difference between transformative care vs. preventative care. Meghan, a naturopathic doctor and CEO of Entrepology Labs, has optimized the health and performance of entrepreneurs using her first-hand experience in building multiple 7-figure businesses. In this conversation, Rick and Meghan discuss topics such as: Selling Her Practice During COVID-19 Transformative Care vs. Preventative Care 4 Phases of Transformative Care for a Chiropractor Future of the Naturopathy Profession Costs of Running a Naturopathic Doctors Clinic Virtual Care: Key to Having a Profitable ND Clinic Growing an ND within a General PT Clinic Content Marketing on Instagram Biggest Niches in Naturopathic Medicine Creating your Own Branded Methodology and System Follow Meghan: Instagram: https://www.instagram.com/drmeghanwalker Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Isaac Justesen to talk about the importance of Google reviews and how they can be acquired, getting clinicians to create content they are passionate about, and what to avoid when hiring a marketing agency. Isaac, founder of PatientPartners, has helped grow companies across different industries over the years of working as a marketing professional. Now, he focuses on helping physio clinics in North America succeed with their marketing. In this conversation, Rick and Isaac discuss topics, such as: How to Grow Local SEO Using Google Business Profile Like your Instagram Importance of Creating Content you are Passionate About How to Get Google Reviews Healthy Conversion Rate for Google Reviews Backlinks - what are they and how can you get them? What is a Healthy Google Ads Cost per Lead? Red Flags of Marketing Agencies Owning Your Website vs. Using an Agency Follow Isaac: Instagram: https://www.instagram.com/isaacjustesen/ Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Zach Smith to talk about how he doubled his multi-million dollar clinic in a year by optimizing his website, successful recruitment, and reducing treatment times. Zach is a doctor of physical therapy and co-owner of HIDEF Physical Therapy located in Washington, which has a 5-star rating on Google with over 130 reviews. In this conversation, Rick and Zach discuss topics, such as: HIDEF's Revenue Growth in 2023 vs. 2022 Reducing Treatment Times from 60 min to 45 min Strategies on Optimizing your Website Importance of Community Backlinks & Google Reviews How to Successfully Recruit Clinicians How to Get New Patients Implementing Inside and Outside Projects Attracting Clinicians Through Social Media Productive Meeting Rhythms with your Team Follow Zach: Instagram: https://www.instagram.com/zachthept/ Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Shaida Rabie to talk about all things Gen Z including what they look for when searching for a job, why social media recruitment is essential, and what content clinic owners should be posting. Shaida is a GenZ who loves all things social media. Last year, she generated over 3.7 million views and trained over 212 marketing coordinators. Shaida now runs Clinic Accelerator's social media service and helps owners free themselves from social media so they can focus on running the business. In this conversation, Rick and Shaida discuss topics such as: Where GenZ's Go For Content Ideas Following Influencers vs. Company GenZ Stereotypes #1 Mistake Clinic Owners Make with Recruitment How a GenZ Decides Who to Work For Traditional Recruitment vs. Social Media Why You Should NOT Use Stock Photos What Content should Clinic Owners be Posting? Figuring Out What's Trending on Social Media Things You Should NOT Be Doing on Social Media   Follow Shaida: Instagram: https://www.instagram.com/shaidarabie/ Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Jessica Drummond to talk about the biggest niches in women's health, the approach to hybrid coaching, and how to grow leads at your niche practice. Jessica, physical therapist and founder and CEO of The Integrative Women's Institute, leads a team of 14 health coaches that educate professionals and the public on women's health using her 20+ years of experience helping women with pelvic pain. She has over 1000 professional students in over 60 countries. In this conversation, Rick and Jessica discuss topics, such as: How a Health Coach Works with a PT Billing as a Coach or Telehealth Physical Therapist Biggest Niches to Focus On in Women's Health Growing Leads as a Niche Practice Best Marketing Funnel to Generate Leads for Niche Practice Identifying your Niche Practice How much can a health coach bill at an orthopedic clinic? Future of the Physical Therapy Profession? Follow Jessica: Instagram: https://www.instagram.com/jessrdrummond/   Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero   Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca   Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Michelle Demarchi to talk about what to look for in a business partner, marketing and operations priorities at different clinic stages, and how to increase productivity at your front desk. Michelle, a physiotherapist and the CEO & founder of PhysioPlus Health Group, has helped thousands of people recover from injuries for over 20 years. Her practice has generated a 4.9/5 rating with over 300+ Google Reviews. In this conversation, Rick and Michelle discuss topics, such as: Owning One Clinic vs. Two Clinics Must Haves in a Business Partner Marketing & Operations Priorities at Different Clinic Stages Finding Time to Work on Your Business Running Clinics in 2024 Patient & Staff Experience Social Media as a Recruitment Tool Front Desk Compensation: How Michelle gets a 90% answer rate and 85% booking rate Ingredients to Building a Multi-Million Dollar Practice Top Marketing Campaigns Follow Michelle: Instagram: https://www.instagram.com/michedemarchi/ Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Neil Trickett to talk about the best marketing channels for your business, the importance of real photos vs stock, and how to allocate your marketing budget. Neil is the founder of Practice Promotions, where he helps physical therapy practices implement successful marketing strategies based on his experience during his 8 years of owning his own PT practice. They have sent out more than 3 million promotional pieces for physical therapy practices nationwide. In this conversation, Rick and Neil discuss topics, such as: Marketing Trends to Pay Attention to Top 5 Marketing Channels Examples of Crappy Websites Key Marketing Metrics Front Desk Conversion and Selling Google Reviews Word of Mouth Marketing, Direct Mail Marketing, Email Marketing Newsletter Medical Model vs Direct Access Multidisciplinary Multi-Disciplinary Clinics in the USA   Follow Neil Trickett: Instagram: https://www.instagram.com/practicepromotions/   Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero   Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Dr. Nona Djavid, to discuss why you shouldn't franchise your business and how to know when it's the right time to quit. Dr. Djavid, a chiropractor/life coach, is the founder and owner of eLIVate Club where she has helped thousands of entrepreneurs transform their lives and businesses. In this conversation Rick and Dr. Nona Djavid discuss topics, such as: Dealing with a Bad Economy and Inflation Dealing with Adversity Working One Week per Month and Billing $1 million Success ingredients - Two Components: Energetics & Mechanics (formula) Why You Are Lacking Confidence Poverty Mindset Knowing When to Quit Men, Ego, and Vulnerability Why You Should NOT Franchise Your Business   Follow Dr. Nona Djavid: Instagram: https://www.instagram.com/nonadjavid/   Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero   Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca   Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Claudia Chan to talk about the lifetime and annual value of a patient for a dental clinic, profit margins in the dental industry, and how she keeps her 98% reappointment rate at her clinic. Claudia is the founder and owner of Markham Dental - General and Cosmetic Dentistry, a $2 million multi-disciplinary practice, as well as The VIP Practice Creator. She went from being a high school dropout, to being a dental hygienist who hired dentists to work for her, to building and owning a multi-million dollar clinic. In this conversation, Rick and Claudia Chan discuss topics, such as:   Profit Margins of a Dental Practice The Dental Business vs. Rehab Clinics Lifetime & Annual Value of a Patient 3 Things that Keep Patients Coming Back AI in the Dental Industry 3 Important Metrics to Track as a Clinic Owner Team Reviews of Case Reviews 1:1 Model vs. Team-Based Care Top 3 Ways to Attract New Leads and Patients How to Improve Conversions at the Front Desk 4 Important Things to Running a Clinic in 2024 Follow Claudia Chan: Instagram: https://www.instagram.com/markhamdental/   Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero   Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca   Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode, Rick sits down with Jamey Schrier, to talk about how taking risks, correctly delegating treatment, and building relationships are key to building a successful business. After successfully expanding and selling his PT practice, Jamey founded Practice Freedom U, a coaching service that has helped hundreds of practice owners grow their business so they can earn more and work less. In this conversation, Rick and Jamey Schrier discuss topics, such as:   How Your Ego is Affecting Your Business Relationships > Referrals Delegation of Treatment 3 Stages of Business Growth Importance of Building Relationships Overcoming Failure The Confused Business Owner Taking Risks Being Curious & a Student of Learning   Follow Jamey Schrier: Instagram: https://www.instagram.com/practicefreedomu Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode Rick sits down with Morgan Tate and Paul Moon, experts in mergers and acquisitions, and has successfully navigated some of the trickiest clinic deals in the business. Morgan is co-founder of DealBuilder, partner at Chinook Business Advisory and the founder of Tipsy Wealth, a newsletter that celebrates mind-numbing problems faced by entrepreneurs. He is on a mission to revolutionize the way businesses are bought and sold. In this conversation Rick, Paul & Morgan discuss topics, such as: - Impact of COVID on Business Sale and Buyer Activity - Business Closures and Bankruptcies - Classification of Sellers in the Business Market - Clinicians' Departure and Clinic Challenges: Navigating Staff Turnover in the COVID Era - The Importance of Proper Exit Planning for Businesses Looking to Sell - Costly Consequences of Improper Accounting and Missed Lifetime Capital Gains Exemption - Importance of Qualified Accounting in Business - Share Sales and Valuation in Business - Closing Business Deals: Preparing for Due Diligence, Boosting Buyer Confidence and Diligence Checklist - Common Seller Mistakes and Reasons for Deal Failures - Importance of Experienced Advisers in Business Transactions - Negotiating as a Seller - Strategies for Maximizing Clinic Sale Price - Navigating Cultural Differences in Business Sales: Unveiling the Importance of Efficient Negotiation in the Canadian Market Follow Morgan: Instagram: @‌morgantate9 Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Join Rick at the Clinic Boss Summit from January 25-27, 2024 to learn from the top clinic owners in the world: https://clinicaccelerator.com/clinic-boss-summit/ Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode Rick sits down with a pelvic health physical therapist, author, and entrepreneur, Nicole Cozean to talk about how to establish online community and pelvic floor. Nicole is the founder of the renowned Pelvic Sanity clinic in Southern California and the author of The Interstitial Cystitis Solution. In this conversation Rick and Nicole discuss topics, such as: - Tips for Individuals Wanting to Build an Online Community - The importance of knowing who your audience are - Where to Start When Building an Online Community - Does email marketing still works - Can a Personal Brand Help with Recruitment? - The key to a successful recruitment pipeline - Apart from labor shortages, inflation, and declining reimbursement, what other factors should we prioritize? - Can a multi-million-dollar orthopedic clinic owner allocate a million dollars for a pelvic floor revenue stream? - What is the correct approach to adding pelvic floor services to your offerings? - Two key considerations when marketing pelvic floor services - How do you balance your life, business, and personal commitments? Follow Nicole: Instagram: @‌nicolecozeandpt Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Join Nicole at the Clinic Boss Summit from January 25-27, 2024 to learn from the top clinic owners in the world: https://clinicaccelerator.com/clinic-boss-summit/ Sponsors: Callhero:

In this new episode Rick sits down with a nationally known speaker, author and coach with a singular passion for leveraging the entire practice team towards improved patient outcomes, Jerry Durham to talk about how to pay your front desk more to do sales tasks. Jerry Durham has over 25 years of experience and 20+ years of business ownership, including practice ownership, consulting and business coaching, he has spent significant time on the front line, answering calls and learning why patients think and act the way they do when interacting with the front desk. In this conversation Rick and Jerry discuss topics, such as: - How your practice can thrive during a Recession and Inflationary times - Why clinic owners should stop chasing the shiny objects - Do you compensate your front desk appropriately for their respective roles? - How to pay your front desk more to do sales tasks - How crucial is the role of your clinic's front desk? - Is it better to replace your front desk with a kiosk? - What is the highest salary for a front desk position, including bonuses?   Follow Jerry: Instagram: @‌jerrydurhampt Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Join Jerry at the Clinic Boss Summit from January 25-27, 2024 to learn from the top clinic owners in the world: https://clinicaccelerator.com/clinic-boss-summit/ Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode Rick sits down with a business coach & co-owner of 3 Private Outpatient PT Practices as well as Online Health/Fitness Coach, Greg Todd to talk about how to support your clinician's hustle. Greg owns a 7 figure PT practice and has helped over a 1000 clinic owners grow their practice while having more freedom than they ever thought possible. In this conversation Greg and Rick discuss topics, such as: - Strategies to build your personal brand and be on a cover of magazine - How did Greg rebuilt his Youtube account from scratch after his account got hacked - How can a clinic owner support a clinician who has a side hustle - How can clinicians make more money in less time - How can you sell the result instead of # of visits on your care plan - How to get your kids get ready for the real world   Follow Greg: Instagram: @‌gregtoddpt Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Join Rick and Greg at the Clinic Boss Summit from January 25-27, 2024 to learn from the top clinic owners in the world: https://clinicaccelerator.com/clinic-boss-summit/ Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode Paul Moon, an expert in mergers and acquisitions, and has successfully navigated some of the trickiest clinic deals in the business, sits down with a millennial clinic owner of 4 different multidisciplinary clinics, Soroush Peyvandi to talk how to buy and sell clinic when there's recession. Soroush owns 4 different multidisciplinary clinics with a combined team of over 50 staff. His business is doing over $6.5 million dollars in revenue and he became a clinic owner just 3 years ago. In this conversation Paul and Sorush discuss topics, such as: - Reason people change their behavior in buying - Does recession gonna impact your clinic? - The #1 key thing to do if you have a struggling clinic - What is the status of the market right now - Effects of high interest rate - Most common mistakes that people make when they sell their clinic - What does a buyer want when buying a clinic - Transition obligations of the seller - How do you find your marketplace   Follow Paul and Sorush: Instagram: @‌soroush.phyzio @paul8moon Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Join Paul and Soroush at the Clinic Boss Summit from January 25-27, 2024 to learn from the top clinic owners in the world: https://clinicaccelerator.com/clinic-boss-summit/ Sponsors: Callhero:

In this new episode Rick sits down with the founder of Front Office GURU and the creator of Fix Your Front Desk Academy, Dee Bills to talk how to build a winning front desk team Dee successfully built training systems and processes in her own PT practice resulting in consistent arrivals over 95% and a growth rate over 300%. In this conversation Dee and Rick discuss topics, such as: - Rick's scandalous scenario encountered with a front desk - Top dilemma of practice practitioners right now - How to transform your clinic's profitability and staff retention with 3 key strategies - How to have a winning front desk team - How to reward your front desk - What is the future of virtual front desk, and should you use one in your clinic - How to successfully run your practice with your spouse   Follow Dee: Instagram: @‌dee.bills123 Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Join Rick and Dee at the Clinic Boss Summit from January 25-27, 2024 to learn from the top clinic owners in the world: https://clinicaccelerator.com/clinic-boss-summit/ Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In this new episode Rick sits down with the founder and CEO of Rehab to Perform, Dr. Josh Funk to talk how he went from physical therapist to opening 9 clinics locations. This three time Inc 5000 Entrepreneur Winner is known for innovation, as evidenced by his recent win of the coveted Ascent Innovator of the Year Award and a recent showing on Entrepreneur Magazine "Most Entrepreneurial Companies". In this conversation Josh and Rick discuss topics, such as: - How he's doubled his business every year, for the past 5 years - How he bootstrapped and scaled to 9 clinics - The importance of culture and how to scale it from location to location - Why you should take the risk of betting on yourself - How to make sure you are wearing the right ‘hat' in the business - How to know if you should open another location or not - How to build a “bucketlist” program to create loyalty from your team - Why you should take the risk of betting on yourself - How to master entrepreneurship and your personal life - Blocking and batching time to protect your personal life   Follow Josh: Instagram: https://www.instagram.com/drjoshfunk/?hl=en Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow me: Instagram: https://www.instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca Join Rick and Josh at the Clinic Boss Summit from January 25-27, 2024 to learn from the top clinic owners in the world: https://clinicaccelerator.com/clinic-boss-summit/ Sponsors: Callhero: https://mycallhero.com/ Clinic Accelerator: https://clinicaccelerator.com/

In today's episode, we uncover the impact of aligning clinicians' language with the priorities of their patients. Our guests, Soroush and Matt Carson, shed light on the pivotal role of understanding a patient's hobbies and passions in revolutionizing healthcare communication. Discover how this empathetic approach can not only break down barriers but also nurture trust, ultimately enhancing the overall patient care journey.

Hey everybody, Rick Lau here. This week we dive deep into a crucial aspect of building a successful team within your organization. It all starts with understanding the role of the person you're hiring. Jerry shares his personal journey of realizing the importance of clarifying roles and responsibilities within their team and the significant impact it had on their business.

In today's episode, we uncover the significance of a single interview question that has left its mark on the world of business and innovation. Elon Musk often poses this question to potential hires. Join us as we explore why this question holds the key to 

In today's episode, We explore the primary obstacles obstructing meaningful transformation in their field. The discussion revolves around four key issues: recruitment and retention challenges, competency delivery in education, an impending emission challenge, and the misalignment with the current professional generation. Tune in to gain valuable insights into addressing these challenges and fostering positive transformation in your industry.

In today's episode, Join us as we simplify motivation. We'll break it down into what drives us from within (like passions and curiosity) and what comes from outside (like money and rewards). Discover why many of us first think about money when motivating others and how this can sometimes backfire. Understanding these motivators is the key to better leadership, teamwork, and personal growth.

In today's episode, we unravel the secrets of creating job advertisements that truly shine. Gone are the days of cookie-cutter listings; we delve into the importance of tailoring your job ads to entice top-tier candidates. By examining real-world examples and dissecting the language used, we'll show you how to highlight the unique aspects of your job, making it irresistible to the talent you're seeking.Tune in now and learn how to transform your job ad from mundane to magnetic.

In today's episode, we tackle a universal dilemma that resonates with both parents and professionals alike: the struggle to delegate effectively. Our guest shares an unconventional yet incredibly effective approach to delegation by using his children as test subjects. Tune in to discover the ingenious ways he's harnessed the power of delegation in his family life, ultimately shaping his kids into competent, responsible individuals.

In today's episode, we take a deep dive into the world of workplace delegation and demystify the art of making it non-annoying. Delegation is a crucial skill for leaders, yet many struggle with it, either by over-delegating or under-delegating, often leading to frustration and inefficiency. Our guest experts share their insights and experiences, shedding light on the strategies that transform delegation into a positive force for teams. Discover how effective delegation can boost productivity, nurture talent, and create a more harmonious workplace. Don't miss this episode if you want to lead and work in a way that truly empowers your team.

In today's episode, we shed light on the pivotal role that your front desk plays in shaping your business's success. We dissect the number one mistake that many front desks inadvertently commit, a blunder that could be jeopardizing your brand's reputation and profitability. Tune in to learn from real-world examples and expert insights as we provide actionable strategies to transform your front desk into a welcoming and efficient gateway for your customers, ensuring they leave with a positive impression and a desire to return.