Podcasts about Convergys

TOM'S BIO One week ago, Thomas Monahan was announced as the new CEO of Heidrick & Struggles International, Inc. (NASDAQ: HSII), one of the preeminent global executive search, leadership development, and management consulting firms. Previously, Tom served as CEO and President of DeVry University until Oct 2023 and remains the organization's Vice Chairman. Prior to that, he served as Chief Executive Officer of Corporate Executive Board (NYSE: CEB), now Gartner, which acquired CEB for $2.6 billion. He also served as Chairman of ProKarma and is currently a board member of Transunion (NYSE: TRU). Early in his career he was a consultant at Deloitte and Andersen Consulting. Tom's career has been spent engaging, leading and governing organizations that leverage innovative technology, robust data, and exceptional people to inflect business performance, improve individual lives, and produce healthy and just societies. He is also Managing Partner of Norton Street and served on the boards of Winsight, Workforce Logiq, Convergys. I had the pleasure of serving with Tom on the Board of Trustees of The Nature Conservancy and is a good friend. He is, by far, one of the most thoughtful and strategic business people I have come across and his professional journey started working in the family business, a carnival. This episode's segments about leadership and the future of higher education are, respectively, terrific distillations of the essence of world-class leadership and the dynamics affecting the higher-education sector. The episode was recorded before his role at Heidrick & Struggles was announced. TOM RELATED LINKS Tom's Wikipedia Heidrick & Struggles CEO Announcement CEO Rountable Taking the helm at DeVry On Enterprise Data   GENERAL INFO| TOP OF THE GAME: Official website: https://topofthegame-thepod.com/ RSS Feed: https://feed.podbean.com/topofthegame-thepod/feed.xml Hosting service show website: https://topofthegame-thepod.podbean.com/ Javier's LinkTree: https://linktr.ee/javiersaade & Bio: https://tinyurl.com/36ufz6cs  SUPPORT & CONNECT: LinkedIn: https://www.linkedin.com/showcase/96934564 Facebook: https://www.facebook.com/profile.php?id=61551086203755 Twitter: https://twitter.com/TOPOFGAMEpod Subscribe on Podbean: https://www.podbean.com/site/podcatcher/index/blog/vLKLE1SKjf6G Email us: info@topofthegame-thepod.com   THANK YOU FOR LISTENING – AVAILABLE ON ALL MAJOR PLATFORMS    

Special Guest: Josh Bersin: CEO of The Josh Bersin Company HR influencer Josh Bersin, CEO of workplace trends research firm The Josh Bersin Company, believes it is time capitalism got back to helping individuals build rewarding careers. Now, he wants to talk how. Josh has published widely on this topic, in particular in his just-published book, Irresistible, which surfaces the seven secrets of the most enduring employee-focused organisations. On this show, Josh will discuss the management values organisations need to adopt to become irresistible in their chosen markets, practical strategies that embrace the power of every individual and leverage the speed, technologies and the flexible work arrangements we need to engage with to finally confront the social and cultural issues of our time. Josh is the founder of Bersin & Associates (now Bersin by Deloitte), the Josh Bersin Academy, the professional development platform, and The Josh Bersin Company, an independent research firm which provides research and advisory services to global corporations covering all areas of HR, learning, and HR technology. He is a columnist for the Sloan Management Review, a leading LinkedIn influencer, and has been a regular op-ed writer for HR Executive magazine. Josh spent 25 years in product development, product management, marketing and sales of e-learning and other enterprise technologies at companies including DigitalThink (now Convergys), Arista Knowledge Systems, Sybase, and IBM. Josh's education includes a B.S. in Engineering from Cornell University, an M.S. in the same discipline from Stanford University, and an MBA from the Haas School of Business at the University of California. Join us as we discuss the management values organisations need to adopt to become irresistible. Listen Live (Archive Available) Host: Jo Moffatt

Steve Wexler, author of The Big Picture: How to use data visualization to make better decisions--faster Bill Ringle and Steve Wexler discuss the approaches and benefits of presenting data as charts, images, and infographics to make better decisions, build consensus, and tell a better story about the results you are producing for small business managers and leaders. >>> Visit MyQuestforTheBest.com  for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today's top thought leaders and business experts. Host Bill Ringle's mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations. Interview Insights Top 3 Takeaways If we are data literate, we can read data faster, interpret them better, and be quicker in making decisions and providing solutions. The goal of data visualization is to provide the most significant degree of understanding in the least amount of effort. It spares us from cognitive overload because it is easier to understand what we can quickly see. Collaboration is about creating something far more significant than you can make independently. Read the Show Notes from this Episode Steve talks about his fourth-grade teacher, Mario Messi, who developed his love of reading. He is part of Steve's pursuit of data literacy. [01:45]How do the best leaders create the best conditions that allow their people to be their best and perform at their best and make sure to celebrate it. [04:29]Recognizing good work is not about physical rewards, like a plaque, but a genuine understanding of your people's contributions. [05:18]The Big Picture and The Big Book of Dashboards are geared toward data visualization practitioners. Steve talks about his fear in writing about this topic of serving some things that experts may already know about. [06:07]People tend to cling to their old tools, like spreadsheets, even if they are not as effectively reporting data as data visualization. Steve encourages us not to fear being a beginner again and embrace data literacy. [08:19]How to know if you are data literate. [10:16]Why do we see so many bar charts? [11:43]Data visualization versus storytelling: How to go from being just data literate to be able to use data to tell a story or make decisions. [14:27]The four components of setting the stage for effective data visualization: 1. Somebody needs to know the data. 2. somebody has to know the tool. 3. Have stakeholders help steer decision-making. 4. Be able to iterate quickly as you get feedback from others.[16:00]Steve shared his experience as one of the many people making graphs for Seth Godin's upcoming book, The Carbon Almanac. [21:15]Chapter eight of the book talks about Charle Menard's chart, which is considered the Monalisa of data visualization, and the problems that Steve finds in it. [23:25]Collaboration versus compromise. [25:34]My Quest for the Best lightning round begins. [29:32] Expert Bio Steve Wexler is the founder of Data Revelations, author of The Big Picture: How to Use Data Visualization to Make Better Decisions—Faster (winner of Data Literacy's Most Insightful Data Book), and co-author of The Big Book of Dashboards: Visualizing Your Data Using Real-World Business Scenarios. Steve has worked with ADP, Gallup, Johnson & Johnson, Deloitte, ExxonMobil, Convergys, Consumer Reports, The Economist, SurveyMonkey, Con Edison, D&B, Marist, Cornell University, Stanford University, Tradeweb, Tiffany, McKinsey & Company, and many other organizations to help them understand and visualize their data. A Tableau Zen Master (Hall of Fame) and Iron Viz winner, Steve also serves on the advisory board to the Data Visualization Society and is co-host of the popul...

Keith Wyche is a Seasoned Executive, Board Director, Best Selling Author & Speaker, Diversity, Equity & Inclusion (DEI) Thought Leader, and Change Accelerator. He has risen through the ranks. With more than 30 years of experience, earning significant results for some of America's best-known corporations including Walmart, Ameritech, Convergys, AT&T, IBM, Pitney Bowes, and SuperValu, Keith has become a successful corporate president and one of the highest-ranking African-American executives in the U.S.Keith understands the rules for success, and shares his insights as an author of the recent book Diversity is not Enough A Roadmap to Recruit Develop and promote Black Leaders in America.  He has appeared on the Today Show, Fox Business News, and media outlets such as TIME, USA Today and Black Enterprise. He has received several awards including The MLK Jr. International Board of Renaissance Leaders by Morehouse College for his dedication to developing young talent.In this episode, Keith shares his perspective on why Black Professionals have lost faith in DE&I programs, what is contributing to the situation, and how to correct it.  A strong inclusive leadership culture and commitment with accountability are key elements of success. For more information see our blog Why Workplace DEI Programs are Failing Black Employees and other thought leadership resources. 

Bill Brunette joined Eco Engineering in 2012 and currently leads the Company's engineering, project management, and installation functions.  Eco Engineering, based in Cincinnati, OH, is a provider of energy efficient lighting upgrade services and sustainable energy generation services. Before joining Eco Engineering, Bill served for 5 years as Principal and Cincinnati Office Leader for Mercer, a global HR consulting firm.  In this role, he oversaw the marketing and delivery of Mercer's services in the Greater Cincinnati marketplace.  Bill also led the firm's new business development efforts with large employers across the Great Lakes region. Prior to joining Mercer, Bill was a Senior Director of Sales at Convergys Corporation, a global customer service call center outsourcing firm subsequently acquired by Concentrix.  In the 10 years Bill worked with Convergys, his roles included sales management, direct sales, corporate alliances, and assistant to the CEO.  Bill served as a National Account Manager for 4 years at NCR Corporation in its Detroit office prior to joining Convergys. Bill holds a Bachelor of Science in Industrial Management from Purdue University.  He also earned a Master of Business Administration degree from the University of Michigan Business School.  Our services for both our clients and candidates can be found below ✔️For Employers: https://www.nenniandassoc.com/for-employers/✔️For Candidates: https://www.nenniandassoc.com/career-opportunities/✔️Consulting: https://www.nenniandassoc.com/consulting-services/✔️Executive Search: https://www.nenniandassoc.com/executive-search/Nenni and Associates on Social Media:► Follow on LinkedIn: https://www.linkedin.com/company/nenni-and-associates/► Like on Facebook: https://www.facebook.com/nenniandassoc/► Email Listing: https://www.nenniandassoc.com/join-email-list/► Subscribe to our YouTube channel: https://www.youtube.com/c/NenniAssociates 

Cloud was born in Washington DC, on 3 July 1984, was homeschooled in Charlotte, during which she worked at Winn Dixie. Cloud completed her high school education at Oxon High School. Cloud went back to school in 2013, when she enrolled at the Baltimore City Community College. She studied addiction counseling and substance abuse for three years. In 2017, Cloud pursued a year-long psychology course at Coppin University. In 2020, she enrolled at the University of Phoenix to pursue a master's degree program in business administration. Cloud joined the US Army after completing her high school graduation in 2002, where she worked in the culinary arts department for over three years. After her return from the army, Cloud started working at Convergys as a customer service representative in 2006. She worked for two years with this firm. After Convergys, she became a house mother for 3 years and went to Hawaii with her ex-husband. After a hiatus of two years, Cloud joined Alorica, an outsourcing company, where she worked for five months as a customer service representative. She left this job to pursue higher education in 2013. In 2020, Cloud began her entrepreneurial journey by establishing two companies: Blue Cloud Cleaning and Genuinely Michelle Wigs LLC.[6] Blue Cloud Cleaning is a cleaning agency that offers a multitude of high-quality cleaning services.[7] Genuinely Michelle Wigs LLC provides high-quality hair wigs to individuals of all ages. The company aims at designing, creating, and installing custom natural-looking hair wigs suitable for all skin types. Cloud's company also designs unique and custom pieces that are specifically catered for men. She also pursues her advocacy to help cancer patients and other people suffering from hair problems by providing high-quality wigs. Please help me welcome Kimberly Cloud to the RNG Radio Show!!! www.facebook.com/kdramafree1984 www.instgram.com/wigsforsuccessllc www.instagram.com/genuinelymichellewigsllc www.instagram.com/bluecloudcleaningllc --- Send in a voice message: https://anchor.fm/rngradioshow/message Support this podcast: https://anchor.fm/rngradioshow/support

In this episode, Hall welcomes Hubert Vaz-Nayak, Co-Founder and President of the Chicago Booth Angels Network of Texas. The Chicago Booth Angels Network (CBAN) of Texas was formed by Booth alumni in Texas who came together to identify and invest smartly in startups. They focus on early-stage companies that are looking for a diverse, high caliber of investors who can leverage their capital, expertise, and global networks to the advantage of the companies they invest in. As part of the global CBAN organization, they also have access to the broader CBAN investor network.   CBAN Texas is an inclusive organization that encourages all accredited investors to consider participating in their investment opportunities and events. They consider investing in businesses from anywhere in the United States and invest in a broad range of industries.   Hubert began his career in India working on the launch of Pepsi and 7Up across the country. After graduating from the University of Chicago Booth Business School, he worked with large technology companies including Motorola, BMC Software, and AT&T Wireless where he pioneered several wireless services we all use today. As a management consultant with Accenture and KPMG, he advised the management teams of several Fortune 100 companies.   Hubert also has a strong start-up track record. He came up with the idea and wrote the original business plan for Convergys, which grew into a $3B public company. He then went on to co-found Eclipse Networks, which went from 2 to 400+ employees in less than 12 months. He led the turnaround and repositioning of Dynamicsoft that was acquired by Cisco Systems. Moving to Houston, he was initially Director of the Tech startups at the Houston Technology Center, where he advised over 30 startup companies. Hubert is a board member of TIE Houston and TIE Houston Angels, the world's largest entrepreneurship organization. He is also currently the CFO of a rapidly-growing social media startup called Aapoon, which is focused on the Indian market. Hubert is an active angel investor investing in multiple startups around the country and remains an advisor to many of them.   Hubert discusses the state of startup investing and his investment thesis. He advises investors and entrepreneurs and discusses some of the challenges they face. You can visit the Chicago Booth Angels Network of Texas at , and via LinkedIn at .  Hubert can be contacted via email at , and via LinkedIn at .  Music courtesy of .

What technology will have a bigger impact than the internet? Artificial Intelligence (AI). Since its inception, AI has proved that it is the future of automation, contact centers, and how companies do business with customers. On this podcast, Andrea Ayers, Former President and CEO of Convergys and John Chambers, Former Chairman and CEO of Cisco and CEO of JC2 Ventures, have a conversation with guest-host Jeff Frick about AI and automation in the enterprise including:• How CEOs view AI and Machine Learning• What the future use cases of AI are in business • The need for automation in contact centers• How contact centers are evolving to generate revenue • How will AI impact leadership, jobs, and customers• And what trends in AI are similar to when the internet was adopted This conversation was recorded at Uniphore's Conversation Automation 2021 virtual event where new AI & automation products from Uniphore - U-Trust and U-Assist - were announced.

What technology will have a bigger impact than the internet? Artificial Intelligence (AI). Since its inception, AI has proved that it is the future of automation, contact centers, and how companies do business with customers. On this podcast, Andrea Ayers, Former President and CEO of Convergys and John Chambers, Former Chairman and CEO of Cisco and CEO of JC2 Ventures, have a conversation with guest-host Jeff Frick about AI and automation in the enterprise including: How CEOs view AI and Machine Learning What the future use cases of AI are in business The need for automation in contact centers How contact centers are evolving to generate revenue How will AI impact leadership, jobs, and customers And what trends in AI are similar to when the internet was adopted This conversation was recorded at Uniphore’s Conversation Automation 2021 virtual event where new AI & automation products from Uniphore - U-Trust and U-Assist - were announced.

In this HCI Podcast episode, Dr. Jonathan H. Westover (https://www.linkedin.com/in/jonathanhwestover/) shares and explores Josh Bersin's (https://www.linkedin.com/in/bersin/) recent discussion titled, "What Can We Learn From Politics." See the original podcast episode here: https://joshbersin.com/podcast/what-can-we-learn-from-politics/.  Episode Overview: "We just finished one of the most difficult and divisive political periods in our lives. What can we, as business and HR leaders, learn from this? In this podcast I discuss how to deal with politics at work, and also the broader issue of our own role as citizens. And I discuss why we, as business and HR leaders, play an enormous role in the political and economic lives of our constituents."  Josh Bersin is a well known industry analyst in all areas of corporate HR. He is founder of Bersin & Associates (now Bersin by Deloitte), which provides research and advisory services to global corporations covering all areas of HR, learning, and HR technology. Today he is responsible for Bersin by Deloitte's long-term strategy, research direction, and market eminence. Josh is a frequent speaker at industry events and has been quoted on talent management topics in key media, including Harvard Business Review, The Wall Street Journal, Bloomberg, The Financial Times, BBC Radio, CBS Radio and National Public Radio. He is a popular blogger for Forbes.com, a leading LinkedIn influencer, and has been a columnist since 2007 for Chief Learning Officer magazine. Josh spent 25 years in product development, product management, marketing and sales of e-learning and other enterprise technologies at companies including DigitalThink (now Convergys), Arista Knowledge Systems, Sybase, and IBM. Josh's education includes a B.S. in engineering from Cornell University, an M.S. in engineering from Stanford University, and an MBA from the Haas School of Business at the University of California, Berkeley. Check out Dr. Westover's new book, The Alchemy of Truly Remarkable Leadership, here: https://www.innovativehumancapital.com/leadershipalchemy. Check out the latest issue of the Human Capital Leadership magazine, here: https://www.innovativehumancapital.com/hci-magazine Ranked in the Top 10 Performance Management Podcasts: https://blog.feedspot.com/performance_management_podcasts/ ; Ranked in the Top 10 Workplace Podcasts: https://blog.feedspot.com/workplace_podcasts/ ; Ranked in the Top 15 HR Podcasts: https://blog.feedspot.com/hr_podcasts/ ; Ranked in the Top 15 Talent Management Podcasts: https://blog.feedspot.com/talent_management_podcasts/ ; Ranked in the Top 15 Personal Development and Self-Improvement Podcasts: https://blog.feedspot.com/personal_development_podcasts/ ; Ranked in the Top 30 Leadership Podcasts: https://blog.feedspot.com/leadership_podcasts/

After working at Cincinnati-based Convergys for close to two decades, Lisa Stoner wanted out. She wasn’t learning or contributing as much as she once had been and wasn’t excited. But it wasn’t until she hit the 20-year mark that she got the courage to take a year-long sabbatical. Today, Lisa is the global head of support operations at Uber and chair of the Women of Uber employee resource group. On episode 68, she shares what it was like to navigate her career transition, the importance of diversity and inclusion, why it’s never too late to pursue a dream and two of her epic failures, including the time she left her 8-week-old son in the hospital for what seemed to be an important work event. Watch "John Lewis: Good Trouble" here: https://www.johnlewisgoodtrouble.com/watch-at-home/

In this episode #20, the hosts Naveen Samala & Sudhakar Nagandla have interacted with their guest Vamsi.   Vamsi Ponnekanti  is currently the Regional CTO  & Director of Sales Engineering  for India and SAARC.   He is currently with McAfee and is based in Mumbai. Vamsi is responsible for all large and strategic customers in India and SAARC region. In addition to technical sales responsibilities, Vamsi  is an established industry speaker in multiple events, conferences, analyst & media briefings.   Vamsi was previously with Symantec, where he was the Director of Enterprise Technical Sales  in India.   Before moving to the Technical Sales organization,  Vamsi was in Product Management for Threat Protection solutions in APJ(Asia Pacific Japan) where  he helped establish thought leadership  in the cyber security space. Previously, Vamsi had regional and global roles at Convergys, General Electric and Alcatel.   Listen to Vamsi's Tips on: Busting the myth of security being treated as an overhead Evolution of Security domain in last two decades Tiers in information security Are Social logins (LinkedIn, Google, FB, Twitter etc.) safe? Authentication through mobile/personal email Certifications in Information Security domain Skills required to pursue career in Security domain What should Young generation focus on? Vamsi's LinkedIn profile: https://www.linkedin.com/in/vponnekanti/   Enjoy the episode!   Do not forget to share your suggestions or feedback at theguidingvoice4u@gmail.com or by messaging at +91 9494 587 187    Subscribe to our YouTube Channel: https://www.youtube.com/c/TheGuidingVoice   Also, follow The Guiding Voice on Social Media: LinkedIn: https://www.linkedin.com/company/theguidingvoice Facebook: http://facebook.com/theguidingvoice4u Twitter: http://twitter.com/guidingvoice Instagram: https://www.instagram.com/theguidingvoice4u/ Pinterest: https://in.pinterest.com/theguidingvoice4u/pins/  #stress #midlife #crisis #stressmanagement #seniorleaders #midcareercrisis #crisis #anxiety #management #selfhelp    

Descubriendo quiénes somos, por qué y para qué estamos haciendo el viaje de la vida, identificando cómo podemos cumplir con nuestra misión de vida sobre la tierra desempeñando roles físicos, emocionales, sociales y espirituales de manera integral para experimentar la felicidad integral como líderes conscientes de nosotros mismos. JACINTO SENCION MATEO hizo la entrevista en su programa de TV "Voz para el Cambio", por Telecanal 28, a FRANCISCO YULI, Director General y Fundador de www.fundcioncedi.org, (CEDI), Conferencista, CEO de AYACAM. Productor y Conductor del Programa Emprendimiento Juvenil, Jueves 5-6pm., Radio Juventus Don Bosco. Productor y Conductor Segmento YO EMPRESARIO TV, Telecanal 28, Martes 6:30pm. a 7:00pm. Certificado y Reconocido por instituciones de Estados Unidos, México, Guatemala, Europa y República Dominicana formador de Líderes Emprendedores. Co-propulsor y Director de Programas de Formación de Lideres Juveniles Emprendedores JA por 13 años. Certificado de la Universidad de País Vasco, España en Derecho Internacional y Relaciones Internacionales. Magister en Derecho y Relaciones Internacionales, Universidad Autónoma de Santo Domingo. Certificado en Gerencia, Motivación y Supervisión de los Recursos Humanos, Universidad Pedro Henriquez Ureña (UNPHU), Lic. En Derecho, UCEDP, Certificado Formador Docente Profesional Presencial y Virtual, INFOTEP, Certificado Profesor de Educación Integral, ADESAEC. Reconocido por Organización Regional Americana de Jóvenes Emprendedores (Junior Achievement America's Región) por sus aportes de 10 años formando líderes emprendedores del mundo. Reconocido en 2008 por Federación Mundial de Jóvenes Líderes y Emprendedores por sus aportes como Ponente en la Convención Internacional de Niños de América, CINA. Reconocido en 2006 por la organización Mundial de Jóvenes Emprendedores (Junior Achievement Worldwide) por sus aportes formando 12 millones de jóvenes líderes emprendedores en el mundo. Reconocido en 2004 Centro Educativo Los Prados por formar en sus estudiantes la actitud emprendedora. Ha contribuido a la capacitación de colaboradores de as empresas: Cemento Panam, Acero Estrella, Ingeniería Estrella, Concredom, PIISA, Cuerpo de Paz, ASOBAL, Napco, RD, Tonos y Colores, Cervecería Nacional Dominicana, Sensata, CONVATEC, Eaton, Edwards Lifesciences, Fenwal International, Hospira, UASD, Unión Panamericana, Medtronic, Convergys, COPARDOM...

Todos somos líderes hechos a imagen y semejanza de nuestro creador. Como líderes debemos ser críticos de aquellos a quienes decidimos seguir o elegir como ejemplo. Depende de nuestra aptitud y actitud ante la vida ser pobre o rico. FRANCISCO YULI es Director General y Fundador de www.fundcioncedi.org, (CEDI), Conferencista, CEO de AYACAM. Productor y Conductor del Programa Emprendimiento Juvenil, Jueves 5-6pm., Radio Juventus Don Bosco. Productor y Conductor Segmento YO EMPRESARIO TV, Telecanal 28, Martes 6:30pm. a 7:00pm. Certificado y Reconocido por instituciones de Estados Unidos, México, Guatemala, Europa y República Dominicana formador de Líderes Emprendedores. Co-propulsor y Director de Programas de Formación de Lideres Juveniles Emprendedores JA por 13 años. Certificado de la Universidad de País Vasco, España en Derecho Internacional y Relaciones Internacionales. Magister en Derecho y Relaciones Internacionales, Universidad Autónoma de Santo Domingo. Certificado en Gerencia, Motivación y Supervisión de los Recursos Humanos, Universidad Pedro Henriquez Ureña (UNPHU), Lic. En Derecho, UCEDP, Certificado Formador Docente Profesional Presencial y Virtual, INFOTEP, Certificado Profesor de Educación Integral, ADESAEC. Reconocido por Organización Regional Americana de Jóvenes Emprendedores (Junior Achievement America's Región) por sus aportes de 10 años formando líderes emprendedores del mundo. Reconocido en 2008 por Federación Mundial de Jóvenes Líderes y Emprendedores por sus aportes como Ponente en la Convención Internacional de Niños de América, CINA. Reconocido en 2006 por la organización Mundial de Jóvenes Emprendedores (Junior Achievement Worldwide) por sus aportes formando 12 millones de jóvenes líderes emprendedores en el mundo. Reconocido en 2004 Centro Educativo Los Prados por formar en sus estudiantes la actitud emprendedora. Ha contribuido a la capacitación de colaboradores de as empresas: Cemento Panam, Acero Estrella, Ingeniería Estrella, Concredom, PIISA, Cuerpo de Paz, ASOBAL, Napco, RD, Tonos y Colores, Cervecería Nacional Dominicana, Sensata, CONVATEC, Eaton, Edwards Lifesciences, Fenwal International, Hospira, UASD, Unión Panamericana, Medtronic, Convergys, COPARDOM...

Aquí aprendes herramientas fundamentales de liderazgo para tu éxito personal. En esta entrevista de TV realizada por el Lic. Alfonso Ulloa al Lic. Francisco Yuli en el programa Voz para el Cambio. Sígueme en Instagram y YouTube como Yoempresario. Déjame tu opinión. www.fundacioncedi.org. FRANCISCO YULI, Director General y Fundador de www.fundcioncedi.org, (CEDI), Conferencista, CEO de AYACAM. Productor y Conductor del Programa Emprendimiento Juvenil, Jueves 5-6pm., Radio Juventus Don Bosco. Productor y Conductor Segmento YO EMPRESARIO TV, Telecanal 28, Martes 6:30pm. a 7:00pm. Certificado y Reconocido por instituciones de Estados Unidos, México, Guatemala, Europa y República Dominicana formador de Líderes Emprendedores. Co-propulsor y Director de Programas de Formación de Lideres Juveniles Emprendedores JA por 13 años. Certificado de la Universidad de País Vasco, España en Derecho Internacional y Relaciones Internacionales. Magister en Derecho y Relaciones Internacionales, Universidad Autónoma de Santo Domingo. Certificado en Gerencia, Motivación y Supervisión de los Recursos Humanos, Universidad Pedro Henriquez Ureña (UNPHU), Lic. En Derecho, UCEDP, Certificado Formador Docente Profesional Presencial y Virtual, INFOTEP, Certificado Profesor de Educación Integral, ADESAEC. Reconocido por Organización Regional Americana de Jóvenes Emprendedores (Junior Achievement America's Región) por sus aportes de 10 años formando líderes emprendedores del mundo. Reconocido en 2008 por Federación Mundial de Jóvenes Líderes y Emprendedores por sus aportes como Ponente en la Convención Internacional de Niños de América, CINA. Reconocido en 2006 por la organización Mundial de Jóvenes Emprendedores (Junior Achievement Worldwide) por sus aportes formando 12 millones de jóvenes líderes emprendedores en el mundo. Reconocido en 2004 Centro Educativo Los Prados por formar en sus estudiantes la actitud emprendedora. Ha contribuido a la capacitación de colaboradores de as empresas: Cemento Panam, Acero Estrella, Ingeniería Estrella, Concredom, PIISA, Cuerpo de Paz, ASOBAL, Napco, RD, Tonos y Colores, Cervecería Nacional Dominicana, Sensata, CONVATEC, Eaton, Edwards Lifesciences, Fenwal International, Hospira, UASD, Unión Panamericana, Medtronic, Convergys, COPARDOM...

Emily Guendelsberger, author of the book “On the Clock: What Work Did to Me, and How it Drives America Insane,” was a journalist who, upon her newspaper closing, decided to work at a variety of jobs. Her choices included an Amazon fulfillment center, to a call center, to a McDonald’s. As our conversation shows, the book explores what it means to work today, where deskilling, automation, technological controls, routinization, and stress all come together to create an employee experience that can not only be demoralizing, but physically debilitating. At a time where there is a larger conversation about how to create better employee experiences through meaningful work, what about those lower wage jobs for those that may not have many choices? How can we make the modern workplace more humane? Or is the situation just going to get worse in a race to the bottom?

Karen is responsible for scaling Paycor’s people practices in support of its rapid growth and for reinforcing its strong culture across an evolving geographic footprint. Before Paycor, Karen held leadership positions at American Modern Insurance Group, Kendle International, and Convergys.

Legendary peace activist Liz McAlister has spent her entire life resisting U.S. war. The 79-year-old grandmother of six, who is on trial with her Kings Bay Plowshares co-defendants, explains why she and her friends snuck onto a U.S. nuclear base to deliver an indictment of the U.S. government. Rudy Giuliani has emerged as Donald Trump’s dollar store Roy Cohn and he has put himself right in the center of the impeachment inquiry. Journalist Johnny Dwyer, author of “The Districts,” chronicles Giuliani’s time as a prosecutor in the Southern District of New York, Giuliani’s connections to shady characters from a host of countries and why he may never face indictment. Journalist Emily Guendelsberger went undercover working at Amazon, McDonald’s and Convergys. She discusses her experience in the dystopic world of low wage work and her new book “On the Clock, What Low-Wage Work Did to Me and How It Drives America Insane.”

CSO Insight Study Results are Troubling – Has the Canary Died Yet? Seleste Lunsford, Chief Research Officer of CSO Insights discusses the startling results of their latest World-Class Sales Performance Study: All that Glitters is Not Gold, with Funnel Radio host Jim Obermayer.  Lunsford talks about how the respondents in the study reported increases in quota attainment and revenue last year, however, key metrics show a decrease in adherence to sales best practices from previous studies.  The authors of the study state that there is possibly a misleading nature of sales effectiveness metrics collected from the nearly 1,000 sales organizations.   Is this a canary in the coal mine scenario? The survey shows that world-class sales organizations have systems driving performance that smaller organizations lack. Why is the report so important this year? What was the triggering event that prompted the study? Is this study generally only about companies with large ticket products and services? What are the most startling results? What are the sales effectiveness metrics that alarmed you? Does the study tell the reader what to do about the failures?  About the report and how to get a copy:   “All that glitters is NOT GOLD” 2019 World-Class Sales Practices Study Sections: Section I: The Deceptively Shiny State of Sales Section II: Customer Engagement Section III: Performance Support Section IV: Strategy Alignment Study Parameters: The 2019 World-Class Sales Practices Study collected data from more than 1,500 respondents from January through March 2019. The analysis was conducted on responses from 949 sales leaders. This sample was global in nature and spans across B2B industries, with particularly strong representation from the technology, manufacturing, healthcare, professional services, and banking/finance sectors. GET THE REPORT GET THE REPORT SUMMARY About Seleste Lunsford Seleste Lunsford has consulted with sales and service organizations for more than 20 years, helping them acquire, grow and retain client relationships. As Managing Director of CSO Insights, Seleste guides CSO Insights’ research focus areas and define its market deliverables. She has co-authored two books, “Secrets of Top-Performing Salespeople” and “Strategies that Win Sales.” She’s proud to have supported some of the world’s most recognized companies including AAA, Alliance Bernstein, American Express, Arrow Electronics, Citibank, Convergys, U.S. Department of Defense, Office Depot, Traveler’s Insurance, and Verizon Wireless. About CSO Insights Independent research backed by one of the world’s premier selling and service brands  CSO Insights is the independent research arm within Miller Heiman GroupTM, dedicated to improving the performance and productivity of complex B2B sales. The CSO Insights team of respected analysts provides sales leaders with the research, data, expertise, and best practices required to build sustainable strategies for sales performance improvement. CSO Insights’ annual sales effectiveness studies, along with its benchmarking capabilities, are industry standards for sales leaders seeking operational and behavioral insights into how to improve their sales performance and to gain holistic assessments of their selling and sales management efficacy. Annual research studies address sales and service best practices, sales enablement and sales performance optimization.  

On this weeks episode of RAOP we call up our filmmaker homie @SpaceJones89 and we give our honest opinions on the movie "Us". Also we chop it up about what movies we are anticipating this year, pay homage to the Miami legend Trick Daddy and a ton more other topics. Remember to send in your listener questions, #TheyNeedTheirAssBeat or #RealNiggaOfTheWeek submissions, email us at MAIL@RAOPodcast.com or call 424-260-RAOP to leave a voicemail. Hit up THOROS at https://twitter.com/ThorosLLC on Twitter or https://www.instagram.com/bringmebackthoros/ on Instagram and use code RAOP when making a payment for a discount of $20 on your first account purchase MAKE SURE TO SUPPORT MALC AT https://www.8103clothing.com/shirts Go to http://DRAFT.COM and use the promo code "RAOP" to play in your first fantasy Draft for free. Go to http://GAMEFLYOFFER.COM/RANDOM to sign up for a 30 Day free trial and 1 free video game rental. RAOP Songs Of the Week Playlist Apple Music- https://itunes.apple.com/us/playlist/raop-songs-of-the-week-2019/pl.u-2aVvHq6P7Bj Spotify- https://open.spotify.com/playlist/7bsF5xBBcazmduI7ENGKsw?si=KKCgsANRSMakry2sA6H9YQ Website: www.raopodcast.com/voicemails Twitch: twitch.tv/raopodcast Twitter: www.twitter.com/raopodcast Spotify: https://open.spotify.com/show/5Pa9KpfbqdnHjOrxTY0bqg?si=xGIUBDgwRtesMFmzpZzxEw iHeart Radio: https://www.iheart.com/podcast/966-random-acts-of-podc-28735010/ Soundcloud: @raopodcast Draft: www.draft.com/raop GameFly: www.gameflyoffer.com/random Audible: www.audibletrial.com/random

Seleste Lunsford, Chief Research Officer of CSO Insights discusses the surprising results of their latest Sales Performance study with Funnel Radio host Jim Obermayer. She talks about how the 900  companies in the study report that 95% are on their revenue plan and yet other parts of the report show some disturbing sales performance outcomes that show there could be trouble on the horizon. It appears companies are hiring more sales reps, but sales performance is down per rep; this means sales expenses are up and with any downturn there will be large problems. About the report and how to get a copy:   Selling in the Age of Ceaseless Change: 2018-2019 Sales Performance Study.   Sections: Revenue Are up Sales Performance is Not. Customer-Centricity Separates Top-Performing Organizations Lead Generation Suffers from Organization Silos Planning improves New Account Capture Account Renewals Dominate Revenues Win Rates of Forecasted Deals Vex Sales Leaders Roughly 900 global sales leaders were surveyed to identify the four main objectives underpinning their performance improvement efforts in the coming 12 months. These main objectives were improving lead generation, capturing new accounts, expanding penetration into existing customers, and increasing win rates. The purpose of this report is to show how sales organizations today are performing in terms of these objectives, how that compares to recent years and what successful companies are doing that’s working for improving sales performance. GET THE REPORT GET THE REPORT SUMMARY About Seleste Lunsford Seleste Lunsford has consulted with sales and service organizations for more than 20 years, helping them acquire, grow and retain client relationships. As Managing Director of CSO Insights, Seleste guides CSO Insights’ research focus areas and define its market deliverables. An experienced business leader, Seleste has led a range of consulting, product development, professional services and operations functions. She has co-authored two books, “Secrets of Top-Performing Salespeople” and “Strategies that Win Sales.” She’s also written articles on sales effectiveness found in Selling Power, Entrepreneur, Chief Learning Officer and PharmaVoice, as well as DestinationCRM.com and HR.com. She’s proud to have supported some of the world’s most recognized companies including AAA, Alliance Bernstein, American Express, Arrow Electronics, Citibank, Convergys, U.S. Department of Defense, Office Depot, Traveler’s Insurance and Verizon Wireless. Seleste earned both her bachelor’s degree and MBA from Florida State University. _______________________________________________ Funnel Radio is hosted by James Obermayer and sponsored by the radio/podcast company the Funnel Media Group LLC.

Episode 29: Kristen Stiles – Sitter Kristen Stiles is co-founder and CEO of Sitter. Sitter is revolutionizing the care industry by giving care companies, big and small, the technology needed to compete in today’s world. Sitter was born out of Kristen’s personal interest in removing the dread of booking babysitters for her family. She now taps her 20 years experience in business consulting and technology development to streamline the care-giving process for business owners and families alike. Previously, she held a variety of technology management and business strategy positions at Hewlett-Packard, Convergys, and Vail Resorts. Links to things we talk about: Sitter Kristen Stiles on LinkedIn CoBiz Article featuring Sitter Medium interview with Kristen Stiles IF YOU LIKE WHAT YOU HEAR, PLEASE: Subscribe to our list Connect with us on Twitter Email us and tell us what you think! Colorado TechCast brings you interviews with entrepreneurs, thought leaders and technology pioneers from around the state. We provide a behind the scenes look at who’s doing what, why, and how you can get involved. Join us each episode to hear the exciting stories of technology happenings in our state. I want this show to be relevant to you, so please send me your thoughts and suggestions. My email address is Trapper@ColoradoTechCast.com. You can also hit me up on Twitter @CoTechCast. I read and respond to all messages so drop me a line and tell me what you think. I am always on the lookout for future guests, so if you know anyone with an interesting story to tell, or you yourself would like to come on and talk about what you’re building, then send me an email. Thanks for tuning in, and join us next time when we bring you the story of another digital pioneer from Colorado!

Latest episode of Almuerzo de Negocios

Workforce Management is both science and art. Hear the voice of experience as Rick Lee, Workforce Manager for Convergys, is interviewed by host Bruce Belfiore on his WFM best practices tips. Practitioners who are looking for a deeper level of WFM insight should join this episode.

Welcome to the latest episode of Customer Driven with Chad McDaniel! Our first series of episodes are focused on Women in CX Leadership, and Lisa Stoner is one of the top in the industry as the Global Head of Support Operations at Uber. She is currently responsible for Ubers’ solutions/contracts/workforce all over the world and she has had an amazing career over the last 20 years.   In this episode, Chad and Lisa discuss:  How her start in a call center led to a 20 year career with Convergys led to her setting up operations in India and having a hand in the launch of the initial iPhone.  Thought on leadership philosophies from a female perspective in CX Leader  What attributes and strength have led her to ascend through the ranks throughout her career  Expected shifts in technology trends in CX over the new few years  How her customer service acumen has translated into community service work with children  Advice on how to continue to grow and succeed in CX Leadership   Books discussed in today’s conversation End of your Life Book Club – Will Schwalbe Please be sure to rate and subscribe on Apple Podcasts, Spotify and Stitcher!

In this edition of the podcast I'm speaking with William Carson from Concentrix. William is based in London and is a CX Growth Hacker, which is an interesting job title and I know from working with William in the past that he has many interesting ideas about CX. Concentrix is an American CX firm, but they deliver services globally from over 125 different locations with over 100,000 employees. In June they acquired Convergys, arguably an even bigger company with around 130,000 employees and revenue of around $3bn. The two companies have yet to announce how they will formally merge, but those details are expected soon and it will create a global CX juggernaut. I asked William about CX sales trends - in particular how automation and emerging technologies are changing the way CX services are priced and consumed by clients. https://www.concentrix.com/  

In episode one, i examine why i'm so skeptical of a EVHC takeover.  In segment two, I explain why i think Convergys (CVG) will yield Elliott Associates another winner.  And in segment three i examine why USG is the safest long on my board

Conversamos con Laura Galdámez, Directora Regional Latam de Entrenamiento & Desarrollo Corporativo en Convergys, Edgardo González, Director de Capital Humano de SYKES y Débora Rosales, Gerente de Recursos Humanos de TELUS.

Joining us for today’s show is Kathy Juve, a marketing leader who knows how to create brand preference that attracts more deals into the funnel at a higher win rate. Today’s topic is Content Marketing and how to use content marketing to build brand preference that gives you a competitive advantage. Kathy and I leveraged the SBI annual workbook to guide our conversation, turn to the Content Strategy and Planning phase starting on page 190 of the PDF.  Our guest today is Kathy Juve, the Chief Marketing Officer for Convergys. The world leader in contact center outsourcing, Convergys is a $3 billion company who has fueled growth through robust marketing and sales. What differentiates the contact center outsourcing is their ability to provide analytics, technology, and automation solutions to help large enterprises execute their customer contact strategies.  Kathy is uniquely qualified to speak on this topic of B2B content marketing. This is a rare show for B2B marketing leaders to learn from a CMO peer who is also a top expert on customer engagement.  Seth Godin’s research has revealed that becoming a superstar takes 10,000 hours of hard work.  I have a rare B2B marketing leader for you today who has 20+ years of experience.  That’s 40,000 hours of marketing leadership experience marketing the omni channel customer experience.  Listen as Kathy demonstrates how to earn brand preference by satisfying the information needs of your target customers and prospects. This show illustrates that content marketing does more than drive leads into the funnel. Content marketing can satisfy the information needs of prospects and customers with the result of increasing brand preference.  This is a must hear interview for any executive with an organic growth strategy.  Why this topic?  Old activities-centric marketing organizational charts create ineffective silos and prevent revenue growth. Modern outcomes-centric marketing organizational charts eliminate silos, provide seamless integration with the product and sales teams, and unlock trapped revenue potential.  In the first segment of the program Kathy and I set-up the use case for Convergys to give you context for how to apply this demonstration to your unique business.  We begin by outlining the audiences that Kathy prioritizes and we identify the information needs of the customers and prospects.  Kathy has a strong understanding of the audience expectations and while listening to the podcast you should be asking yourself if your team has a similar grasp of your target audience.  Finally, we discuss where the audience goes to fulfill their information needs so that we can understand the challenge involved in driving the audience to an alternate source of information.  Segment two establishes the objectives and business reason why content is created.  What business objectives does content accomplish?  Listen as Kathy explains her approach and you will understand that content marketing goes well beyond simply purchasing the latest analyst reports that support your business case.   A unique discussion occurs by answering the question, what would you do with an extra $1M in marketing budget? Would you spend it on content marketing? This question unpacks the greater opportunity that eludes most companies.   Kathy describes the content marketing staff allocated to develop content.  Listen to think through how your company has allocated staff to execute your content marketing strategy. This is typically where marketing teams lack the manpower to execute the strategy.  Listen as we discuss the tools and process required to successfully execute content marketing.  Is your team writing content without the proven tools that best in class content creation teams are leveraging?   We summarize the final segment by discussing the budget required for content marketing, and how the content marketing line item fits within the budget.  Most companies profess to be performing content marketing, but the budget doesn’t match the objectives. Finally, Kathy outlines how to measure the effectiveness of your content marketing program. 

Having a vision, knowing what you want and where you want to go is key to starting something new. Chris Webster says that's where a lot of people get stuck. After leaving his comfy corporate job with its perks, Chris struck out on his own, pursing a dormant passion and is making it work.

Knowledge Management tools and resources are the brain of your contact center, providing your agents with the information they need right when they need it…when developed effectively and working properly.   The effectiveness of your Knowledge Management tools have an impact on several of your key performance metrics, including First Contact Resolution, Sales Conversion Rate, Average Talk Time and Handle Time, as well as your overall Call Quality and Accuracy. Those tools can also have other positive impacts on your operations by providing each of your agents the capability to handle a broader range of call types, requiring fewer skill groups and therefore enabling greater efficiency.   When leveraged into customer-facing resources, they increase self-service opportunities for customers who prefer finding their own answers, reducing your overall workload and improving customer satisfaction. Brian Golden brings more than 25 years of leadership experience in contact center operations management, design, organization development, and process engineering. He partners with client companies to create and implement solutions for aligning their service strategy with market and customer demands while achieving cost effectiveness in their operations.  Brian has worked with a wide range of organizations both in the public sector as well as Fortune 500 companies, including UnitedHealth Group, AT&T, Atmos Energy, Allstate Insurance, Amgen, Toyota, Convergys, and the United States Department of the Interior. Along with having a master’s degree in organization development from Pepperdine University he is a certified facilitator of the Implementation Institute’s “Practicing Implementation Effectiveness” workshop and was a keynote speaker at the Singapore Institute of Management.

Looking for work? There’s quite a mix of employment choices for job seekers this week. Cheryl Casone from the FOX Business Network has the scoop in this edition of “Hired!”: Getting you Hired! I’m Cheryl Casone with the FOX Business Network. iQor provides product support services for companies. Think that person that picks up the line when you call your wireless carrier or the refrigerator expert. Tech, consumer, financial jobs in Oklahoma, South Carolina, North Carolina, Texas, Florida and Arizona. Slim Chickens has a saying– ‘Southern hospitality not just in the south’. The chicken franchise company will be expanding into Nebraska, Oklahoma, Kansas and Missouri. They need managers, operations folks, line cooks, servers and cashiers. Nurse Next Door is a home care service company. You can make 10 to 35 bucks an hour being a companion or a nurse for in-home care. They have programs where moms can work school hours and a program that helps the elderly learn Facebook, Skype and the internet. Convergys also provides customer service for tech, financial and consumer companies. Four-hundred jobs by the end of the month, 10,000 by the end of the year. 79% of managers are promoted within that company. I’m Cheryl Casone with the FOX Business Network for FOX News Radio. For more on these opportunities, go to casoneexchange.com. Follow Cheryl on Twitter: @CherylCasone Click HERE for more “Hired”!

Need a job but don’t know where to search? Who is hiring? FOX Business Network’s Cheryl Casone has some answers in this week’s “Hired!”: Getting you Hired! I’m Cheryl Casone with the FOX Business Network. Party City is looking to party with 20,000 seasonal hires. The country’s largest party supply store will be hiring through the end of October. Employees are encouraged to wear costumes to work. They are looking for people from all walks of life in several cities. Convergys provides technical support and sales support for other companies. They will hire 4,000 by the end of the month, 10,000 by end of year. 79% of managers promoted from within that company. Zulily is an online retailer providing flash sales, sometimes 100 per day. Software developers, customer reps, and buyers. Employees get discounts and the chance to model items for the website, their kids too. Ohio, Reno, Pennsylvania, and Seattle. And finally, Welcomemat services is a marketing company providing direct mail packages to people who recently changed their address. They will create at least 50 jobs. Atlanta, Chicago, Houston, Jacksonville, Phoenix, Tampa, Charlotte, and across California. For more on these opportunities, go to casoneexchange.com. I’m Cheryl Casone with the FOX Business Network for FOX News Radio. Follow Cheryl on Twitter: @cherylcasone Click HERE for more “Hired!”

Cincinnati Business Talk highlights the positive side of Cincinnati area businesses. We will be talking to CEOs who have won awards, innovated with new products and services. Today's show will feature David Doherty CEO of Education at Work.  David's non-profit is designed to help college students pay for college by learning critical job skills.  They "ON-Shore" customer service jobs thus, helping helping college students and client companies. David is the ex-CEO on Convergys.  He began his his career with P&G.  The show streamed live on Thursday March 7th at 4 PM. Listen to this link: http://tobtr.com/s/4373703 You can listen to the show on Apple iTunes as a Podcast. You can add the podcast at:   http://www.blogtalkradio.com/Cincy-Business-talk.rss You can add Cincy-Business-Talk as an RSS feed to your Outlook email program. The exact feed http://www.blogtalkradio.com/Cincy-Business-talk.rss