Podcasts about Pitney Bowes

See's Candies, Vimeo, Liberty Mutual Insurance, Carnival Cruises, Pitney Bowes, ADT and more are all part of this week's mess!

The Cybercrime Wire, hosted by Scott Schober, provides boardroom and C-suite executives, CIOs, CSOs, CISOs, IT executives and cybersecurity professionals with a breaking news story we're following. If there's a cyberattack, hack, or data breach you should know about, then we're on it. Listen to the podcast daily and hear it every hour on WCYB. The Cybercrime Wire is brought to you Cybercrime Magazine, Page ONE for Cybersecurity at https://cybercrimemagazine.com. • For more breaking news, visit https://cybercrimewire.com

These episodes of #thePOZcast, live from Unleash 2026 in Las Vegas, are proudly brought to you by our friends at PIN. AI recruiting tools that automate candidate sourcing, screening, and scheduling across 850M+ profiles. Built for recruiters, agencies, and hiring teams. Learn more and check out a demo:  https://www.pin.com/book-a-demo?via=adam-posner Thanks for listening, and please follow us on Insta @NHPTalent and www.youtube.com/thePOZcast For all episodes, please check out www.thePOZcast.com About: Suzan Vulaj is a seasoned talent acquisition leader with a proven track record in global recruitment strategies. Currently serving as the Senior Vice President of Global Talent Acquisition at NBCUniversal, Suzan has been instrumental in creating exceptional candidate experiences through innovative problem-solving for over 20 years. Her expertise spans various industries, including media, technology, and commerce. Before joining NBCUniversal, Suzan held key roles such as Director of Global Talent Acquisition at Pitney Bowes and Senior Talent Manager for Internal Mobility at McGraw-Hill Financial. She also contributed her skills as an HR Manager at Standard & Poor's and a Staffing Consultant at Google. Suzan's academic foundation includes a degree from Pace University's Lubin School of Business. Her leadership style embodies a dynamic blend of collaboration, resilience, and a relentless pursuit of excellence. Beyond this, Suzan is a champion of innovation, always seeking creative solutions to enhance organizational culture and attract top talent. Her ability to inspire teams and foster growth makes her a transformative force in any professional setting. ⏱️ Chapters 00:00 Opening + UNLEASH floor energy01:10 Intro to Suzan Vulaj (NBCUniversal TA Leader)02:30 From marketing to recruiting: Suzan's journey04:30 Leading a 100+ person global TA team06:00 What makes a great recruiter today08:30 Recruiters as brand ambassadors + influencers10:30 Why hiring managers must be fully engaged12:30 Fixing broken intake & expectation setting14:30 TA tech stack: building around the ATS16:30 AI fear vs reality inside recruiting teams18:30 How to train recruiters through change (safe spaces)20:30 The return to “old school” recruiting22:30 The problem with 8,000 applicants per role24:30 Candidate fraud + AI-generated applications26:30 Shortlisting & cutting through the noise28:30 The emotional toll of recruiting (constant rejection)30:30 Managing recruiter mindset & engagement32:00 Re-engaging silver medalists (“for your consideration”)34:00 Pipelining talent before roles open36:00 What messages actually get a recruiter's attention38:00 The 10-second resume scan reality40:00 Conference insights: failure, change & adaptability42:00 Reframing failure as experimentation44:00 Advice for job seekers today45:30 Closing + where to connect

Send a textRuss Ferguson (Commercial Sales Guru) has spent 40 years in the "school of hard knocks," from knocking on doors for Pitney Bowes to leading high-stakes medical device teams. His biggest takeaway? Money is a shadow. If you chase the shadow (the commission), it stays out of reach. If you chase the sun (helping the customer and their patients), the shadow follows you automatically.In this episode of The Selling Podcast, we break down the "Sales Recipe":The Duck Analogy: Why the best reps make it look easy while "paddling like heck" behind the scenes.Plagiarize with Pride: Why you should emulate the best traits of your mentors—and how to make them authentically yours.The "Help Me/Teach Me" Opening: How to endear yourself to experts by becoming the student.The OTE Reality Check: Why a $200k target means nothing if only 10% of the team is hitting it.Master Traits (M.T.S.T.E.R.): The 6 non-negotiable qualities of a top-tier sales professional.Stop trying to reinvent the recipe. Sometimes you just need to follow the one that works.Do you lead with the outcome or the service? Let's discuss in the comments!

In this episode, Adam Torres ⁠interviews Alex Kangoun, CEO of Athena Solutions, Inc., about why data readiness—not AI models—is the real driver of success in the AI era. Alex shares how companies can overcome data management debt, build trust through incremental wins, and turn data into a competitive advantage. About ⁠Alex Kangoun Alex has over 20 years of data warehousing and business intelligence consulting experience across multiple industries. His experience includes solution delivery for BI and data quality initiatives. His core strengths include managing global projects involving teams across multiple locations. Prior to Athena Solutions Alex was responsible for BI solutions at Pitney Bowes and was Director of Business Intelligence and Data Quality at Monster.com. His other clients included Price Waterhouse Coopers, PTC, Fidelity, Teradyne, EMC, Citizens Bank, and others. Alex has MBA from Boston College and MS from Kiev National University of Construction and Architecture. Alex is certified Project Manager Professional (PMP) from PMI. About Athena Solutions Athena Solutions offers strategic data management and business intelligence consulting that empowers businesses to access and use their data to make better business decisions. The experts at Athena Solutions have over twenty years of business intelligence experience, having worked on over 100 successful projects in various industries such as financial services, healthcare, consumer product goods, retail, telecom and high tech. Watch Full Episode on ⁠Youtube⁠. --- Follow Adam on Instagram at ⁠https://www.instagram.com/askadamtorres/⁠ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: ⁠https://missionmatters.lpages.co/podcastguest/⁠ Visit our website: ⁠https://missionmatters.com/⁠ More FREE content from Mission Matters here: ⁠https://linktr.ee/missionmattersmedia Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this episode, ⁠Adam Torres ⁠⁠interviews ⁠Alex Kangoun⁠, CEO of Athena Solutions, Inc., about why data readiness—not AI models—is the real driver of success in the AI era. Alex shares how companies can overcome data management debt, build trust through incremental wins, and turn data into a competitive advantage. About⁠ ⁠⁠Alex Kangoun Alex has over 20 years of data warehousing and business intelligence consulting experience across multiple industries. His experience includes solution delivery for BI and data quality initiatives. His core strengths include managing global projects involving teams across multiple locations. Prior to Athena Solutions Alex was responsible for BI solutions at Pitney Bowes and was Director of Business Intelligence and Data Quality at Monster.com. His other clients included Price Waterhouse Coopers, PTC, Fidelity, Teradyne, EMC, Citizens Bank, and others. Alex has MBA from Boston College and MS from Kiev National University of Construction and Architecture. Alex is certified Project Manager Professional (PMP) from PMI. About⁠ ⁠⁠Athena Solutions⁠ Athena Solutions offers strategic data management and business intelligence consulting that empowers businesses to access and use their data to make better business decisions. The experts at Athena Solutions have over twenty years of business intelligence experience, having worked on over 100 successful projects in various industries such as financial services, healthcare, consumer product goods, retail, telecom and high tech. Watch Full Episode on⁠ ⁠Youtube⁠⁠. --- Follow Adam on Instagram at⁠ ⁠https://www.instagram.com/askadamtorres/⁠⁠ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: ⁠⁠https://missionmatters.lpages.co/podcastguest/⁠⁠ Visit our website: ⁠⁠https://missionmatters.com/⁠⁠ More FREE content from Mission Matters here:⁠ ⁠https://linktr.ee/missionmattersmedia⁠ Learn more about your ad choices. Visit podcastchoices.com/adchoices

What You'll Learn:The enduring priorities in fulfillment despite two decades of industry change: focus on the end-consumer experience and aligned people/processThe definition and strategic value of connected commerce as a frictionless end-to-end ecosystem across sales channels and fulfillmentWhy tech integration across OMS, WMS, TMS and digital marketplaces remains the biggest hurdle to unified fulfillmentHow Essendant repositions fulfillment from cost center to growth enabler, leveraging digital teams and marketplace expertiseWhen to accelerate 3PL expansion versus stabilize and optimize existing operations, anchored on clear value and identity assessmentThe realities and opportunities around Seller Fulfilled Prime, including network scale, inventory optimization, and performance requirementsKey operational metrics beyond OTIF, including inventory health and profitability by channel, critical in managing complexityPeak season outlook: early marketplace promotions, supply chain stability, and the goal to flatten the demand curve for better operational controlHighlights00:00 – Guest Introduction & Industry Background01:00 – Consistencies & Changes Over Two Decades in Fulfillment03:00 – Defining Connected Commerce & Its Strategic Objectives 05:00 – Common Fulfillment-Tech Challenges & Silo Breakdown07:00 – Unlocking Fulfillment as a Revenue Lever, Not Just Cost Center 10:00 – When to Accelerate vs. Stabilize 3PL Operations14:00 – Procurement & Evaluation Dynamics in Mid-Market Deals17:00 – Seller Fulfilled Prime: Market Demand & Execution Challenges22:00 – Focused Operational Metrics to Drive Business Outcomes28:00 – Peak Season Predictions & Advice 30:30 – Closing Thoughts & Contact Info  Quotes:[00:02:00]: “The things that remain consistent would certainly be focusing on the end consumer... building the right team around us to align with that strategy and then making sure that we had the right processes.” - Patrick Allard [00:04:00]: “Connected commerce to us is really about creating that frictionless end-to-end ecosystem... from product discovery through the purchase cycle, all the way through fulfillment, delivery, final mile returns.” - Patrick Allard [00:10:00]: “How do we know when to pour gas on the fire and really go for expansion, and when is it time to maybe take a step back, pause, and get the house in order?” - Dan [00:19:00]: “There's still quite a bit of pain for the larger brand retailers that might have a really good dominant market and brand recognition, but where they want the prime badge, but having that inventory all locked up in Amazon...puts them in a financial challenge.”- Patrick Allard [00:23:00]: “There's a million things you can track and it is data overload... but the key is focusing on promise metrics, inventory health, and profitability by channel.”- Patrick Allard About the Guest:Patrick Allard is President of Fulfillment Services at Essendant, driving the transformation of a traditional B2B distributor into a connected commerce powerhouse. With over 20 years in e-commerce and logistics, Patrick has held leadership roles at Newgistics, Pitney Bowes, and Radial. His expertise spans M&A integrations, fulfillment scalability, multi-channel retail logistics, and leveraging fulfillment as a revenue growth lever rather than simply a cost center.Links Mentioned:Essendant Fulfillment Services: https://www.essendant.com/ Patrick Allard LinkedIn: https://www.linkedin.com/in/patrick-allard-04657111/ Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You'll LearnHow recent de minimis and tariff changes impact international customer behavior and brand pricing strategyThe evolving complexity of cross-border returns and strategic decisions on return policiesCarrier rate shifts: oversized fees, peak surcharges, dimensional weight changes, and their real cost impactWhy accurate rates and delivery promise engines remain table stakes — and why most still fall shortThe role of AI in improving warehouse operations, HS code auto-classification, and carrier selectionInsights on agentic AI's potential to revolutionize e-commerce shopping and logistics decision-makingHow bundled logistics connects carriers, warehouses, and tech providers to streamline cross-border tradeHighlights[00:00:00] Intro [00:02:00] Advice navigating current cross-border chaos and customs tightening[00:04:00] Impact of tariff/de minimis changes on international shopper behavior[00:06:00] Preparing for peak season: item selection, returns policy, and brand impact[00:09:00] Strategies around secondary market liquidation vs. returns complexities[00:11:00] Carrier pricing updates, surcharges, and dimensional weight changes for peak season[00:14:00] AI's growing role in warehouse efficiency and logistics decision-making[00:18:00] Advances in HS code auto-classification powered by AI[00:20:00] Agentic AI and its future impact on shopper intent and carrier selection[00:23:00] Importance of relationships and bundled logistics connecting tech, carriers, warehouses[00:25:00] Reducing returns through better product info, website UX, and AI applications[00:27:00] The painful reality of rates & delivery promise engines still lagging in 2025[00:29:00] Key 2025 e-commerce outlook takeaway focused on returns management timing[00:30:00] Closing, social links, and final thoughtsQuotes[00:03:45]: “The retailers who are taking it seriously and really are trying to make that good faith effort are the ones that are gonna succeed. They're trying to adapt to new normals, new narratives, and trying to get a hold of it first rather than just throwing up their hands.” - Krish Iyer [00:07:30]: “What are my return costs? What are my processing costs? How badly do I need that item back in my inventory for resale? And what's gonna be my brand experience if I have a ‘keep it' philosophy?” - Krish Iyer[00:27:30]: “If you ship more than a hundred units a day, you should have the technology capable of actually making a commitment as to when the shipping is going to happen. That should be absolute table stakes for anyone that does meaningful volume.” - Ninaad[00:19:15]: “If you give more data and granularity around what you're shopping for—the intent, what it's being used for—you can get some pretty good answers from agentic AI.” - Krish IyerAbout the GuestKrish Iyer is the VP of Global Partnerships at EasyShip, where he supports brands scaling cross-border e-commerce logistics. With a career spanning FedEx, Pitney Bowes, and ShipEngine, Krish brings a comprehensive industry perspective on strategy, carrier integration, and international fulfillment. Known for blending deep operational insight with a human-centered approach to logistics, he's also a repeat guest on this show.Links Mentioned- Krish Iyer LinkedIn: https://www.linkedin.com/in/globalkrishna/- EasyShip website: https://www.easyship.com/- Previous episode with Krish Iyer: https://ecomlogisticspodcast.com/podcast/unboxing-e-commerce-efficiency-with-krish-iyer/ Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

After completing a Graduate program in Marketing, Marc O'Dwyer began his sales career at Allied Irish Banks, Pitney Bowes and Panasonic, before succumbing to his entrepreneurial spirit in 1992 when he set up his own business, Irish International Sales (IIS).  Initially, this company was a reseller for Take 5 Accounts and Payroll software.  Within four years, IIS became the largest reseller of Take 5 in Ireland, acquiring four other Take 5 resellers. He also found time to set up two mobile phone shops under the Cellular World brand and a web design company offering website design services for small businesses. In 2001, he bought the majority share in a small Irish software business, Big Red Book.  At that time, the company was losing money.   The company became profitable within six weeks, and Marc then acquired a payroll company to compliment Big Red Books Accounting products. In 2003, IIS were appointed as Channel Partners with SAP for their new SME product, SAP Business One.  Marc sold his Take 5 business and concentrated on developing this new market for SAP, and in 2008, IIS was bought in an MBO. He launched Big red cloud in June 2012, the online version of big red book, which has been a huge success with a customer retention rate of 94% and unparalleled customer support. Marc sold both Big Red Book and Big Red Cloud in April 2025 at which stage the companies had supported over 75,000 businesses. This is the 59th episode in the Davy podcast series ‘Everyday Business with Aidan Donnelly' with special guest Marc O'Dwyer, Founder and Entrepreneur.

Is your organization fully realizing the value of your contact center, or is it being limited by a narrow focus on efficiency and cost control? In this episode of the Delighted Customers podcast, I sit down with renowned Canadian contact center consultant and trainer Mike Aoki to examine how contact centers serve as the real-time pulse of customer experience. Together, we explore the evolution of the contact center from its early telephone-based days to today's complex, omnichannel environments shaped by agentic AI and chatbot technology. The discussion underscores the significant impact that leadership priorities, technology decisions, and agent empowerment have on both customer outcomes and business performance. When the contact center is viewed merely as a cost center and subjected to relentless efficiency metrics, organizations risk not only increased customer churn, but also missed opportunities for competitive intelligence, brand loyalty, and measurable business growth. You should listen to this episode if you are committed to building an organization where customer experience is not just a catchphrase, but a measurable advantage. Mike Aoki brings over three decades of frontline and management expertise in contact centers, working closely with major organizations such as the Royal Canadian Mint, EQ Bank, and Pitney Bowes. His insights are especially relevant to leaders navigating the intersection of AI adoption, agent turnover, and rising customer expectations. In this conversation, Mike provides clear, actionable answers to these pressing questions: What are the key differences between traditional chatbots and agentic AI, and how should each be leveraged within evolving contact center operations? What are the most common mistakes leaders make when managing contact center performance, and what metrics truly matter for customer experience and long-term retention? How can organizations successfully integrate AI to support—not replace—human agents and ensure that complex, emotionally charged interactions lead to positive outcomes? If you are responsible for customer experience, service operations, or digital transformation, I would encourage you to listen and subscribe. Find the Delighted Customers podcast on Apple Podcasts and Spotify, as well as all major podcast platforms. Meet Mike Aoki Mike Aoki is a leading Canadian customer service and sales trainer with more than 35 years of experience in every facet of contact center operations. He has advised prominent organizations including the Royal Canadian Mint, EQ Bank, and Pitney Bowes on how to leverage the contact center as a strategic source of customer insight and a driver of customer loyalty. Starting his career when contact centers were voice-only operations, Mike has guided businesses through significant transitions—from FAQ-based telephone service, to the adoption of email, to the complexities of omnichannel engagement and the rise of agentic AI. A noted speaker and writer, Mike emphasizes that while technology is essential for scale and efficiency, true customer experience excellence is achieved through a balanced focus on agent empowerment, emotional intelligence, and effectiveness. He challenges leaders to reconsider the metrics and incentives that shape agent behavior and to invest in both the technical and human sides of service delivery. Mike's hands-on experience and practical frameworks have made him a respected voice in the industry. Connect with Mike on LinkedIn.

Somewhere along the way, a movement became a minefield. Ideally rooted in clear principles and purpose, the language of diversity, equity, and inclusion has morphed into a haze of acronyms, assumptions, and acrimony—and many leaders are quietly backing away. But what if the problem isn't necessarily the work itself, but is rooted in how we talk about it and connect it with real people's real experiences? In this week's episode, host Anne Green sits down with Sheryl Battles—veteran communications executive and former VP of Global Diversity, Inclusion, and Engagement at Pitney Bowes—for a conversation that cuts through the confusion. Drawing from decades of experience at the intersection of business strategy and human-centered leadership, Sheryl unpacks how today's organizations can move beyond buzzy shortcuts and get back to the actual business of building diversity, inclusion and belonging. Together, they explore how over-reliance on acronyms like DEI, ESG, and now AI can dilute meaning, sow confusion and create an environment for backlash, and why rooting these concepts in clarity, context, and business relevance is more critical than ever. And how organizations can reframe the conversation to focus on value, not just labels.Join us as we discuss:How the absence of shared language and understanding erodes trust and momentumWhy over-reliance on acronyms like DEI, ESG, and AI have outpaced understanding – and the risks of not communicating in ways all stakeholders can grasp or relate toWhat organizations get wrong about meritocracy and equityHow clarity and context create real inclusion—not just compliance

The legal industry is facing its “Netflix vs. Blockbuster” moment. AI, automation, and alternative legal service providers (ALSPs) are rapidly reshaping how legal services are delivered, and the biggest question is: Who will adapt—and who will be left behind? Roger Pilc leads a $600M+ division at Epiq, bringing experience from McKinsey, Booz Allen, CA Technologies, and Pitney Bowes. With insights from Satya Nadella's vision on AI, Clayton Christensen's The Innovator's Dilemma, and leadership lessons from Peter Drucker, Adam Grant(Author of Think Again), and Daniel Pink(Author of Drive), Roger explains how ALSPs are positioned to disrupt legal in ways law firms and Big Four consultancies cannot. In this episode, we explore how Legal Service Management mirrors IT's digital transformation, why Zach Posner at TLTF is betting on AI-driven legal platforms, and how Nicole Giantonio and the team at Epiq are investing in tech that's changing legal service delivery. Key Takeaways You Can Use Today: Legal is facing a “Simultaneous Equation Problem.” GCs must manage rising litigation, regulatory complexity, and shrinking budgets—but traditional models no longer work. AI & ALSPs Are Changing Everything. Like Netflix disrupting Blockbuster, AI-powered legal service models are creating massive efficiencies for corporate legal teams. The 30% Rule: Leadership is Talent Spotting. Echoing Bill Gates, Steve Jobs, and Jack Welch, Roger spends 30% of his time recruiting and developing top talent—a critical strategy for legal leaders.

E&I Host:Dennis Hyde, E&I Category Marketing ManagerGuestsChris Giles, Pitney Bowes VP of Enterprise SalesCampus mail centers are busier than ever, with package volumes increasing year after year. How can schools keep up? Dennis Hyde sits down with Chris Giles, VP of Enterprise Sales at Pitney Bowes, to explore how technology is transforming campus mail operations. From improving efficiency to ensuring security and accountability, they'll cover the key strategies that help schools streamline mailing, shipping, and receiving. Relevant Links:E&I Pitney Bowes ContractPitney Bowes WebsiteCooperatively Speaking is hosted by E&I Cooperative Services, the only member-owned, non-profit procurement cooperative exclusively focused on serving the needs of education. Visit our website at www.eandi.org/podcast.Contact UsHave questions, comments, or ideas for a future episode? We'd love to hear from you! Contact Cooperatively Speaking at podcast@eandi.org. This podcast is for informational purposes only. The views expressed in this podcast may not be those of the host(s) or E&I Cooperative Services.

In this episode of The Fleet Success Show, we're showcasing one of the most exciting keynotes from Connect 2024 in Atlanta, Georgia. Mike Pitcher, former CEO of LeasePlan USA, delivers an engaging presentation on his "7 Ls of Leadership": Laugh, Learn, Listen, Language, Legacy, Lanyap, and Love. He emphasizes the importance of humor to build trust, continuous learning to adapt, and active listening to strengthen relationships. Mike highlights how thoughtful language and small, extra efforts (Lanyap) can inspire teams and create meaningful workplace cultures. He also stresses leaving a lasting legacy through strong relationships and leading by example, especially in safety and accountability. The session concludes with a heartfelt message on the value of relationships, defining true leadership as the ability to influence others positively.About Mike PitcherMike Pitcher, former CEO of LeasePlan USA, managed over 350,000 fleet assets and turned the company into a top "Great Place to Work" in Atlanta. With a career spanning Pitney Bowes, Dell, and LeasePlan, Mike is a dynamic leader known for his engaging presentations on leadership, culture, and team success.Highlights from Mike Pitcher's PresentationMike Pitcher shares his "7 Ls of Leadership," a simple yet impactful framework for personal and professional growth. His message is humorous, authentic, and rooted in real-life experience, making leadership practical and relatable.Key Points from the "7 Ls of Leadership"Laugh – Build connections, reduce stress, and create a human touch through humor.Learn – Leaders are lifelong learners; focus on technology, relationships, and attitude.Listen – Improve relationships by actively listening and showing others they are heard.Language – Use inclusive, positive language that inspires and unites teams.Legacy – Leave a meaningful impact through relationships and values.Lanyap – A Cajun term meaning “a little something extra.” Small, thoughtful actions build trust and morale.Love – Passion for your work, your team, and your purpose creates lasting success.#Leadership #FleetManagement #TeamCulture #LearnAndLead #FleetSuccess #LeadershipDevelopment #RTAConnect

Leigh Walton is Vice President of Global Government and Regulatory Affairs for Pitney Bowes. As Vice President of the Global Government and Regulatory Affairs team, Leigh leads the company's work in influencing public policy to increase opportunities for its shipping, mailing, and financial services businesses as well as to mitigate risks to those businesses. Before joining Pitney Bowes, Leigh was a consultant to companies in the technology, education, and health care sectors. She also served in several state government and political roles, including as Legislative and Political Affairs director for Missouri Governor Bob Holden. Leigh serves on the boards of the Public Affairs Council, a national nonprofit that provides training and education to government affairs executives, and the New England Council, the voice for the region's business community on Capitol Hill. She served for ten years, with two as Co-Chair, of the Governor's Prevention Partnership, a Connecticut nonprofit focused on mentoring the state's young people. Leigh holds a B.S. in Political Science from Truman State University in Missouri. She lives in Boston with her family.

Subscribe to Our Conscious Commerce Newsletter:Stay updated with the latest insights and tips by subscribing to our newsletter here: https://subscribe.2xecommerce.comShownote available on: https://2xecommerce.com/podcast/ep456/Optimizing eCommerce Shipping with ShipAccel: Insights from Gitika on Streamlining OperationsIn this episode of the 2X eCommerce podcast, host Kunle Campbell converses with Gitika from ShipAccel, a new eCommerce platform launched by Pitney Bowes. They discuss how ShipAccel addresses the unique shipping needs of small to medium businesses (SMBs) and larger enterprises by offering both user interface and API solutions to streamline label printing, manage cross-border shipping, and handle returns. Gitika explains how automation and strategic technology can reduce manual tasks, increase fulfillment speed, and lower shipping costs, ultimately improving post-purchase experiences and supporting business growth. The episode provides valuable insights into optimizing eCommerce operations through smarter automated shipping solutions.(00:00) - How to Automate and Streamline Your Shipping Processes for Growth → Gitika Jain of ShipAccel (01:42) - Welcome and Episode Overview (02:58) - Interview with Gitika: Background and Role (05:00) - Challenges in E-commerce Shipping (09:40) - Boost Your Visibility with Reviews.io (11:56) - Trends in E-commerce Shipping (17:08) - ShipAccel's Unique Solutions (25:22) - Focus on SMB and Mid-Market (26:20) - Returns and Branded Tracking (29:27) - International Shipping Challenges (34:58) - Future Plans and Conclusion Resources mentioned: ShipAccel: https://www.shipaccel.com/Pitney Bowes: https://www.pitneybowes.com/Creators & Guests Kunle Campbell - Host Gitika Jain - Guest Connect with 2X eCommerce:Website: 2X eCommerce Website → https://2xecommerce.com/podcast/Instagram: 2X eCommerce Instagram → https://www.instagram.com/2xecommerce/Twitter: 2X eCommerce Twitter → https://twitter.com/2XeCommerceYouTube: 2X eCommerce YouTube → https://www.youtube.com/@2XeCommerce/Get a Copy of Kunle's BookElevate your e-commerce game with Kunle Campbell's book, "E-Commerce Growth Strategy: A Brand-Driven Approach to Attract Shoppers, Build Community and Retain Customers." Discover practical strategies and insights to boost your e-commerce growth.Buy on Amazon → https://amzn.to/3ybY6WSBuy on Walmart → https://bit.ly/3swOuDeBuy on Kogan Page → https://bit.ly/44DylLnBuy on Barnes & Noble → https://bit.ly/3Pgd4B4Buy on WHSmith → https://bit.ly/4bfr9r3Sponsors:This episode is proudly brought to you by: 1️⃣ REVIEWS.io↳ Drive Sales & Reduce Marketing Spending with REVIEWS.ioREVIEWS.io offers an affordable, all-in-one platform for collecting and displaying customer reviews. It's easy for you to set up and simple for your customers to leave reviews, helping you boost both trust and conversions from anyone discovering your brand on Google.With REVIEWS.io, you can increase your Google conversions by up to 26%, improve click-through rates, and lower your ad costs—all with a platform built for busy eCommerce operators like you.To find out more, head over to Reviews.ioGet 10% off your first year—mention ‘2x eCommerce' when you sign up.New customers only. Terms and conditions apply.

Tom Shimko, a seasoned expert in customer experience (CX) and marketing, to discuss the ROI of CX. Tom highlights the necessity of treating CX as a strategic imperative rather than a mere nicety. He unpacks the IDIC framework by Peppers and Rogers, emphasizing identification, differentiation, interaction, and customization as key steps. Tom shares insightful case studies, including work with 1800 Flowers, AIG, and Prudential, demonstrating how targeted CX improvements can significantly enhance customer value and reduce attrition. He underscores the importance of aligning CX initiatives with senior leadership's goals and understanding customer needs at every lifecycle stage to justify continued investment in CX efforts. What are some misconceptions about proving the value of customer experience? Addressing misconceptions helps CX leaders understand the critical elements that often go overlooked or misunderstood. Tom highlights the importance of measurable metrics in customer experience, which are essential for justifying investments and making informed decisions. It also helps shift the view of customer experience from being a "nice to have" to a strategic necessity. How does the IDIC framework relate to the customer lifecycle? Tom discusses the IDIC framework, which includes Identification, Differentiation, Interaction, and Customization. Understanding this framework allows businesses to segment their customers effectively, address their needs more precisely, and measure the impact of their strategies. By relating it to the customer lifecycle, Tom shows how this framework can be applied in real-world scenarios to enhance customer relationships and drive business growth. Can you walk through some use cases from your experience to give leaders a blueprint for how they might identify opportunities to calculate the ROI of CX? Real-world examples and use cases provide practical insights and a blueprint for CX leaders. Tom's examples from 1-800-Flowers, AIG, and Prudential show how specific strategies can have a significant impact on business metrics like customer retention, revenue, and cancellation rates. These use cases offer actionable steps for leaders to follow and adapt to their unique contexts. Meet Tom! Tom Shimko brings a background of 20+ years of experience leading marketing, customer experience, and strategic planning in both senior management and consulting roles.  These have included building and leading the consulting division as a Senior Managing Partner at Peppers & Rogers Group, Director of International Marketing at Prudential, Head of Marketing Intelligence and Customer Experience at GE Capital, SVP, Customer Retention and Loyalty at AIG, and as the Chief Marketing Officer at Pitney Bowes, Danbury Health Systems, and the DMA.  His consulting clients cross B2B, B2C and Nonprofit sectors, and include organizations such as Acxiom, Oracle, 1800Flowers, Space.com, Jaguar, Wolters Kluwer, Rodale Publishing, the American Cancer Society, and the Young President's Organization.  Tom currently leads Shimko1to1.com, where he helps organizations to increase customer acquisition, improve retention, and grow customer value, by focusing on customer needs, potential value, and by improving the customer experience.  Known for driving transformative growth, Tom excels in crafting innovative customer-centric strategies and leveraging data-driven insights, with a focus on action, impact and results. 

Tom Shimko, a seasoned expert in customer experience (CX) and marketing, to discuss the ROI of CX. Tom highlights the necessity of treating CX as a strategic imperative rather than a mere nicety. He unpacks the IDIC framework by Peppers and Rogers, emphasizing identification, differentiation, interaction, and customization as key steps. Tom shares insightful case studies, including work with 1800 Flowers, AIG, and Prudential, demonstrating how targeted CX improvements can significantly enhance customer value and reduce attrition. He underscores the importance of aligning CX initiatives with senior leadership's goals and understanding customer needs at every lifecycle stage to justify continued investment in CX efforts. What are some misconceptions about proving the value of customer experience? Addressing misconceptions helps CX leaders understand the critical elements that often go overlooked or misunderstood. Tom highlights the importance of measurable metrics in customer experience, which are essential for justifying investments and making informed decisions. It also helps shift the view of customer experience from being a "nice to have" to a strategic necessity. How does the IDIC framework relate to the customer lifecycle? Tom discusses the IDIC framework, which includes Identification, Differentiation, Interaction, and Customization. Understanding this framework allows businesses to segment their customers effectively, address their needs more precisely, and measure the impact of their strategies. By relating it to the customer lifecycle, Tom shows how this framework can be applied in real-world scenarios to enhance customer relationships and drive business growth. Can you walk through some use cases from your experience to give leaders a blueprint for how they might identify opportunities to calculate the ROI of CX? Real-world examples and use cases provide practical insights and a blueprint for CX leaders. Tom's examples from 1-800-Flowers, AIG, and Prudential show how specific strategies can have a significant impact on business metrics like customer retention, revenue, and cancellation rates. These use cases offer actionable steps for leaders to follow and adapt to their unique contexts. Meet Tom! Tom Shimko brings a background of 20+ years of experience leading marketing, customer experience, and strategic planning in both senior management and consulting roles.  These have included building and leading the consulting division as a Senior Managing Partner at Peppers & Rogers Group, Director of International Marketing at Prudential, Head of Marketing Intelligence and Customer Experience at GE Capital, SVP, Customer Retention and Loyalty at AIG, and as the Chief Marketing Officer at Pitney Bowes, Danbury Health Systems, and the DMA.  His consulting clients cross B2B, B2C and Nonprofit sectors, and include organizations such as Acxiom, Oracle, 1800Flowers, Space.com, Jaguar, Wolters Kluwer, Rodale Publishing, the American Cancer Society, and the Young President's Organization.  Tom currently leads Shimko1to1.com, where he helps organizations to increase customer acquisition, improve retention, and grow customer value, by focusing on customer needs, potential value, and by improving the customer experience.  Known for driving transformative growth, Tom excels in crafting innovative customer-centric strategies and leveraging data-driven insights, with a focus on action, impact and results. 

In this episode of "The Brand Called You," we have with us Mike Critelli, co-founder and CEO of MoveFlux Corporation and former CEO of Pitney Bowes. With a multifaceted background as an attorney, entrepreneur, and film producer, Mike shares insights on empowering individuals to enhance their health and well-being. Drawing on his journey, he discusses the importance of leadership, the value of resourcefulness, and the power of belief in achieving peak performance. Through his film "From the Rough," he highlights the themes of diversity and self-empowerment, illustrating how foundational values shape success in both personal and professional realms. [00:40] - About Mike Critelli Mike is a Co-Founder and Chief Executive Officer of MoveFlux Corporation. He is a retired Chief Executive Officer from Pitney Bowes.  He is an entrepreneur, a healthcare consultant, a feature film producer, and a speaker. --- Support this podcast: https://podcasters.spotify.com/pod/show/tbcy/support

My guest for Episode #517 of the Lean Blog Interviews Podcast is Jacob Stoller, a journalist, speaker, facilitator, and Shingo-Prize-winning author of The Lean CEO. We talked about that in Episode 221. Episode page with video, transcript, and more His latest book, Productivity Reimagined: Shattering Performance Myths to Achieve Sustainable Growth, was just released by Wiley on October 8th, 2024.  Jacob has published hundreds of articles on technology and business management methods, and is known for demystifying complex topics for general business audiences. Jacob has delivered a variety of keynote speeches and learning events workshops in Canada, Europe, and the US, and authored reports, created training materials, and strategic corporate documents for clients such as Microsoft, Dell Computer, Staples, Pitney Bowes, International Data Corporation (IDC), CMA Canada, and the Conference Board of Canada. In this episode, the discussion focuses on debunking common myths about productivity and exploring how sustainable growth can be achieved by improving operational efficiency without sacrificing quality. Jacob emphasizes the importance of lean thinking and continuous improvement, noting that productivity gains should come from enhancing processes, not just relying on technology or financial measures. We also highlight the critical role of people and culture in driving lasting improvements and discuss how true productivity involves creating more value with the same or fewer resources, aligning with lean principles. Questions, Notes, and Highlights: What have you been up to since The Lean CEO? If you were to do a new edition of The Lean CEO, what would you add? How do you define productivity? What are productivity myths, and how are they affecting organizations? What are some examples of productivity gaps you've observed in industries like manufacturing? What misconceptions exist about improving productivity with lean methodologies? How important is the people side of lean, and how does it impact productivity? What strategies have you found most effective for real employee engagement? What are the pitfalls or misconceptions around leveraging technology for productivity gains? Can you share examples of companies successfully using lean thinking to improve productivity? What are some success stories or inspiring examples of organizations improving productivity outside traditional lean environments? Key Topics: Productivity myths and misconceptions The relationship between productivity, quality, and resource efficiency The importance of the people-first approach in lean Challenges in sustaining lean improvements The role of technology and automation in productivity Leadership's role in driving cultural change and continuous improvement The evolving landscape of productivity in various sectors, including manufacturing, healthcare, and sustainability. The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network. 

Jacob Stoller is a journalist, speaker, facilitator, and Shingo Prize-winning author of The Lean CEO. His latest book, Productivity Reimagined, will be released in October 2024. He has published hundreds of articles on technology and business management methods and is known for demystifying complex topics for general business audiences. Jacob has delivered a variety of keynote speeches, learning events and workshops in Canada, Europe, and the US, and authored reports, created training materials, and strategic corporate documents for clients such as Microsoft, Dell Computer, Staples, Pitney Bowes, International Data Corporation (IDC), CMA Canada, and the Conference Board of Canada. Episode Insight: The key to success is building cultures that respect every person and engage them in continuous improvement teamwork. This is productivity reimagined. Background: In this episode of Reflect Forward, I welcome Jacob Stoller, journalist, speaker, facilitator, and Shingo Prize-winning author of 'The Lean CEO.' We discuss his latest book, 'Productivity Reimagined,' which explores the importance of productivity from a team and cultural perspective. Jacob shares his journey from a technology sales rep to a lean management expert, highlighting the significance of teamwork and culture in achieving productivity. We dive into case studies and practical advice for leaders aiming to enhance their company's productivity through a people-first approach. Tune in to learn about culture's critical role in lean transformations and how true productivity can be achieved by focusing on human logic over just financial metrics. How to find Jacob LinkedIn: https://www.linkedin.com/in/jacobstoller/ Amazon: https://shorturl.at/loOo4 Website: https://www.jacobstoller.com/ Order my book, The Ownership Mindset, on Amazon or Barnes and Noble Follow me on Instagram or LinkedIn. Subscribe to my podcast Reflect Forward on iTunes Or check out my new YouTube Channel, where you can watch full-length episodes of Advice From a CEO! And if you are looking for a keynote speaker or a podcast guest, click here to book a meeting with me to discuss what you are looking for!

How do you handle that elephant in the room question: what is your desired salary? It can feel like an awkward conversation for people wanting to land a new job, especially if you were laid off. We are continuing our conversation about layoff aftermath with career strategist, Julie Bauke. Last week, we shared the Pitney Bowes, headquartered in Stamford, announced about 1,000 people being laid off later this year. This is part two of our Julie on the Job conversation about recovering after being laid off.   Image Credit: Getty Images

Headquartered in Stamford, shipping-and-mailing company Pitney Bowes announced the company is set to lay off about 1,000 employees and close several facilities in the U.S. It's not clear how many, if any, Connecticut workers are impacted. The most up to date state head count report shows Pitney had about 800 employees based in Connecticut as of last November. Career strategist, Julie Bauke, gave us advice on preparing for a layoff during Julie on the Job.   Julie is also adding a new tool, check it out here: https://www.careercollective.ai/ Image Credit: Getty Images

Give us about fifteen minutes daily, and we will give you all the local news, sports, weather, and events you can handle.   SPONSORS: Many thanks to our sponsors… Annapolis Subaru, the SPCA of Anne Arundel County,  Solar Energy Services, and Hospice of the Chesapeake. Today... CRAB had a record-breaking regatta and party. The Patch has a report on several businesses opening up in Crofton and Gambrills. Pitney Bowes is permanently closing a warehouse in Odenton as the company tries to restructure. And I bet you did not know Rams Head has a place up in the Finger Lakes! And, of course, we have info on the Local Business Spotlight coming up this Saturday at noon. And get ready for a bonus pod with the one and only Debby Boone! Link to daily news recap newsletter: https://forms.aweber.com/form/87/493412887.htm Trevor from  Annapolis Makerspace is here with your Maker Minutes! And as usual, George from DCMDVA Weather is here with your local weather forecast! Please download their app to keep on top of the local weather scene! DAILY NEWSLETTER LINK: https://forms.aweber.com/form/87/493412887.htm The Eye On Annapolis Daily News Brief is produced every Monday through Friday at 6:00 am and available wherever you get your podcasts and also on our social media platforms--All Annapolis and Eye On Annapolis (FB) and @eyeonannapolis (TW) NOTE: For hearing-impaired subscribers, a full transcript is available on Eye On Annapolis.

Ian is the co-founder and CEO of Koffie Financial, a finsurtech platform purpose-built for the trucking and transportation industry. With insurance at its core, Koffie's instant and transparent financial services empower truckers with the modern tools and technology necessary to drive efficiency and safety. He is an entrepreneurial leader at the intersection of data, enterprise markets and geospatial analysis. Previously Ian served as founder/CEO of Urban Mapping, a web-based mapping platform he sold to Pitney Bowes in 2015. Customers included Tableau Software, Google, Microsoft, Apple, Facebook, Kayak, IAC, CoStar Group. He has also served in a senior role at a startup that acted as outsourced research for the financial services industry, focusing on alternative data to generate alpha for hedge funds. Highlights from the Show Ian has been a serial entrepreneur, including working in the mapping space and how powerful the meta data about locations, and how critical it is to have accuracy in the data He went on to work on catastrophe exposures, with a specific focus on how geology impacts earthquake losses, which gave him more exposure to managing risk and the impact of loss He was drawn to insurance after a stint offering data to hedge funds because it wasn't as 'I win, you lose' as hedge funds where insurers doing worse means they're helping others Koffie was founded initially to look at the difference in trucking equipment, and how that impacts losses They found that midsize and large risks were self-insuring and forming captives because insurers weren't meeting their needs, but small trucking firms (under 100 tractors) can't afford to do that, so Koffie focused on the smaller-end of the market After a year and half, they got capacity in place, required telematics for insureds (first dedicated equipment, and later with an iPhone app) While this was all positive, the business ultimately didn't survive, and was sold to Acrisure in early 2024 Ian learned first hand something he calls the "InsurTech Paradox" Ian thinks, while we'll see a return of funding, it won't return to the situation where there are huge checks being written He also wonders about whether insurance should be incenting better behavior, even if it means the business that's insured doesn't work that day This episode is brought to you by The Future of Insurance book series (future-of-insurance.com) from Bryan Falchuk. Follow the podcast at future-of-insurance.com/podcast for more details and other episodes. Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.

This week we revisit our conversation with Michael Critelli. Mike is the former Chairman and CEO of Pitney Bowes. He has been a Fortune 500 company leader, a mailing industry leader, a serial entrepreneur, and a member of multiple non-profit and for-profit fiduciary and advisory Boards, including a 22 ½ year tenure as an Eaton Corporation Board member.   He delivered a total return for Pitney Bowes shareholders that exceeded the S&P 500 index during his 11-year CEO tenure, despite a declining US mailing market.  He led the company through a transition to digital technology product and software transition and built the foundation for the company's later pivot to digital commerce. Pitney Bowes did 80 acquisitions and both a spin-off and multiple divestitures on his watch. He and Pitney Bowes won numerous awards for leadership development, diversity and inclusion, adherence to ethical standards, commitment to communities, and world-class health program.  He produced a full-length feature film called From the Rough, based on the true story of the first black woman to coach a men's college athletic team. He obtained his BA from the University of Wisconsin in political science and communications (1970) and his JD cum laude from the Harvard Law School (1974).

Would you like to learn more about foods that heal? Our guest today, author and speaker Don Tolman, is a wealth of nutritional information! Don is a public speaker, trainer, educator, entertainer, experimental nutritional-eating researcher, and author of the bestselling book “The Farmacist Desk Reference.” He has written multiple books on a variety of skill-specific mental functions and self-improvement topics. Don's teaching involves the 7 Principles of Health – Clean Air, Clean Water, Sunshine, Whole foods, Walking, Non-toxic Relationships, and Passion. He has been a coach and mentor for key personnel with Xerox, General Motors, and Pitney Bowes corporations.   Today he talks about when the FDA took over the organic food movement and lowered the standards. He talks about ancient wisdom in foods and how various foods relate and heal parts of our bodies. These foods nutritionally target various systems of the body to heal. Plants all have patterns, and these patterns can affect change. For example, walnuts relate to the brain, as the shells and nuts look like the brain. When you cut a carrot, the rings look like a pupil, so they can help with eye health. The kidney bean looks just like our kidneys. The cells receive messages from the foods. An avocado specifically helps in shedding unwanted fat, as it balances hormones. He also talks about “pulse” and how it is a sacred meal that ancients developed made of certain fruits, nuts, and flowers. It offers a sense of wellness and a clear state of mind. He also discusses the dangers of processed sugar, soy products, and genetically modified foods, as well as how fluoride is a chemical. Today he shares his formula for health and success involving whole foods and simple lifestyle changes. Info: TolmanSelfCare.com

Autonomous box trucks that can move goods on short-haul B2B routes? It's possible – and North America's largest grocers, retailers, distributors, and e-commerce platforms are unlocking the benefits. . As the leader in autonomous middle mile delivery, Gatik is improving supply chain efficiency with their fleet of medium duty, class 3-7 autonomous box trucks. By moving goods safely and efficiently between distribution centers, fulfillment centers, stores and warehouses, Gatik is optimizing regional distribution networks for major customers like Walmart, Kroger, Loblaw, Tyson Foods, and Pitney Bowes. . With operations across multiple markets including Texas, Arkansas and Ontario, Gatik has more than 60 trucks on the road today and operates the largest revenue-generating commercial fleet of autonomous trucks on the continent. . To learn more, we sat down with Dr. Adam Campbell, Senior Manager, Safety Innovation and Impact, to discuss the company's safety-first approach to the development and commercialization of autonomous middle-mile delivery and how Gatik will evolve over the next decade. . We'd love to hear from you. Share your comments, questions and ideas for future topics and guests to podcast@sae.org. Don't forget to take a moment to follow SAE Tomorrow Today—a podcast where we discuss emerging technology and trends in mobility with the leaders, innovators and strategists making it all happen—and give us a review on your preferred podcasting platform. . Follow SAE on LinkedIn, Instagram, Facebook, Twitter, and YouTube. Follow host Grayson Brulte on LinkedIn, Twitter, and Instagram.

The Marketing and Communications fields have undergone a massive transformation over the last 40 years. Last episode we had Ron Culp, a veteran of the journalism, government, corporate, and agency world on to tell us where the business used to be. Today on “Can You Hear Me?”, co-hosts Eileen Rochford and Rob Johnson welcome Ron back to tell us where he thinks it is headed as we glean “More Wisdom from a Marketing and Communications Legend.” Meet Our Guest: Ron CulpPrior to joining DePaul and becoming an independent public relations consultant, Ron Culp held senior public relations positions at four Fortune 500 corporations and two major agencies. Ron's career spans a broad range of communications responsibilities in government and industry sectors including business-to-business, consumer products, pharmaceutical, and retailing. Previously, Ron was a corporate officer and senior vice president, of public relations and government affairs, at Sears. Earlier in his corporate career, he held senior communications positions at Sara Lee Corporation, Pitney Bowes, and Eli Lilly. Ron and his DePaul colleague Matt Ragas are co-authors of business-focused books for PR professionals entitled "Business Essentials for Strategic Communicators" (Palgrave Macmillan, 2014) and "Business Acumen for Strategic Communicators" (Emerald 2021) and they jointly edited "Mastering Business for Strategic Communicators" (Emerald, 2018). In 2018 and 2019, Ron compiled and edited three editions of an eBook entitled, "The New Rules of Crisis Management." Connect with Ron Culp on Linkedin! Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform.Stay connected with us:Follow us on LinkedIn!Follow our co-host Eileen Rochford on Linkedin!Follow our co-host Rob Johnson on Linkedin!

Tune in on Wednesday, April 3rd at 12 PM CST for this brand new episode.Discover the evolution and future of Marketing and Communications with industry veteran Ron Culp. In the latest episode of 'Can You Hear Me?', hosts Eileen Rochford and Rob Johnson delve into 'More Wisdom from a Marketing and Communications Legend.'Meet Our Guest: Ron CulpPrior to joining DePaul and becoming an independent public relations consultant, Ron Culp held senior public relations positions at four Fortune 500 corporations and two major agencies. Ron's career spans a broad range of communications responsibilities in government and industry sectors including business-to-business, consumer products, pharmaceutical, and retailing. Previously, Ron was a corporate officer and senior vice president, of public relations and government affairs, at Sears. Earlier in his corporate career, he held senior communications positions at Sara Lee Corporation, Pitney Bowes, and Eli Lilly.  Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform.Stay connected with us:Follow us on LinkedIn!Follow our co-host Eileen Rochford on Linkedin!Follow our co-host Rob Johnson on Linkedin!

Navigating Change and Reinvention: A Conversation with Michael J. Critelli In this in-depth conversation, former CEO and Chairman of Pitney Bowes, Michael J. Critelli, shares insights on leading a company through periods of significant change and market disruption. Starting with a historical overview of Pitney Bowes' evolution from a mail processing business to embracing global markets and adjacent market opportunities, Critelli discusses strategic thinking, the importance of innovation, and the necessity of constantly adapting business strategies. He highlights the challenges of competing with government and quasi-government entities, the importance of exiting markets strategically, and the need to centralize operations to stay competitive. The conversation also touches on the value of salespeople as 'human sensors' in identifying opportunities, the importance of R&D investment, understanding customer-driven value, and the role of leadership in navigating change. Critelli's journey offers valuable lessons on staying relevant in evolving markets and the continuous rebalancing of organizational focus and resources. 00:00 Opening Remarks and Introduction to Today's Episode 01:55 The Evolution of Pitney Bowes: Adapting to Change 03:43 Insights and Strategies from Michael J. Critelli 07:40 Reframing Competition and Embracing New Opportunities 12:45 Navigating the Complexities of Global Postal Services 20:35 The Art of Entering and Exiting Markets Strategically 36:43 Cultural Transformation and Organizational Change 45:25 Final Thoughts and Where to Find More Find Mike here:  

In this episode of 'The Innovation Show,' host Aidan McCullen sits down with the former chairman and CEO of Pitney Bowes, Michael Critelli. Through a deep dive into Critelli's career, we explore his penchant for the road less traveled, his transformative leadership at Pitney Bowes, and his insights on innovation, strategy, and foresight. From humble beginnings to leading a staple communications company through times of intense change, including the internet era, 9/11, and the recession, Critelli shares lessons on valuing potential over qualifications, listening to dissent, and the importance of constant adaptation in business and life. 00:00 Early Career and Joining Pitney Bowes 01:40 Climbing the Ladder: From Legal to Leadership 04:28 Reinventing Pitney Bowes: A Tale of Transformative Change 07:09 Embracing Agile Strategy: Lessons from the Front Lines 13:51 The Power of Listening and Adapting in Leadership 42:39 The Importance of Vision and Courage in Decision-Making  44:47 Fostering a Culture of Continuous Learning and Innovation

The PR, Marketing and Communications worlds have undergone significant changes over the years, and with AI and other technologies, the future is uncertain. Join “Can You Hear Me?” co-hosts Eileen Rochford and Rob Johnson as they interview longtime master communicator Ron Culp about “The Future of Marketing and Communications from a 40-Year Industry Veteran.” Meet Our Guest: Ron CulpPrior to joining DePaul and becoming an independent public relations consultant, Ron Culp held senior public relations positions at four Fortune 500 corporations and two major agencies. Ron's career spans a broad range of communications responsibilities in government and industry sectors including business-to-business, consumer products, pharmaceutical, and retailing. Previously, Ron was a corporate officer and senior vice president, of public relations and government affairs, at Sears. Earlier in his corporate career, he held senior communications positions at Sara Lee Corporation, Pitney Bowes, and Eli Lilly. Ron and his DePaul colleague Matt Ragas are co-authors of business-focused books for PR professionals entitled "Business Essentials for Strategic Communicators" (Palgrave Macmillan, 2014) and "Business Acumen for Strategic Communicators" (Emerald 2021) and they jointly edited "Mastering Business for Strategic Communicators" (Emerald, 2018). In 2018 and 2019, Ron compiled and edited three editions of an eBook entitled, "The New Rules of Crisis Management." Connect with Ron Culp on Linkedin! Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform.Stay connected with us:Follow us on LinkedIn!Follow our co-host Eileen Rochford on Linkedin!Follow our co-host Rob Johnson on Linkedin!

Tune in on Wednesday, March 20th at 12 PM CST for this brand new episode.Join 'Can You Hear Me?' co-hosts Eileen Rochford and Rob Johnson as they explore 'The Future of Marketing and Communications from a 40-Year Industry Veteran' with longtime master communicator Ron Culp. Meet Our Guest: Ron CulpPrior to joining DePaul and becoming an independent public relations consultant, Ron Culp held senior public relations positions at four Fortune 500 corporations and two major agencies. Ron's career spans a broad range of communications responsibilities in government and industry sectors including business-to-business, consumer products, pharmaceutical, and retailing. Previously, Ron was a corporate officer and senior vice president, of public relations and government affairs, at Sears. Earlier in his corporate career, he held senior communications positions at Sara Lee Corporation, Pitney Bowes, and Eli Lilly.  Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform.Stay connected with us:Follow us on LinkedIn!Follow our co-host Eileen Rochford on Linkedin!Follow our co-host Rob Johnson on Linkedin!

On this episode of The reBound, Stephanie Cannon joins Abe Eshkenazi, CEO of the Association for Supply Chain Management, and Bob Trebilcock, consulting editor of Supply Chain Management Review, to discuss a new approach to mid-mile deliveries in the e-commerce supply chain. Cannon is the senior vice president of operations excellence and collaborative innovation at Pitney Bowes, where her team is working with the startup community to bring in high levels of automatic sortation and robotics to its distribution centers and now autonomous trucks to deliver parcels from its distribution centers to USPS depots in several states. Cannon explains why one of the world's leaders in global shipping and mailing decided to adopt autonomous trucks; how it worked with a solution provider to design a system for autonomous deliveries; and how it piloted and is now rolling out the fleet of trucks in multiple locations.

Meg Higgins discussed the challenges small businesses face in navigating technology, with Meg emphasizing the need for assistance. Meg shared her experience in business development and strategy. The conversation shifted to Meg's admiration for Ray Dalio, a hedge fund investor and author, and the increasing complexity of tax compliance for businesses due to their digital and global expansion. Meg highlighted the need for digital tax management and the benefits of technology solutions.  Meg is the Senior VP of Global Partners at Avalara and leads their global partner organization, which focuses on growing the company's channel business and delivering a best-in-class partner experience. She previously served as Vice President of Global Partner Business Development and Strategy as well as Vice President and General Manager for the company's ecommerce and marketplace business unit. Prior industry experience includes leading client and partner management and business development, as well as cofounding the global ecommerce business unit at Pitney Bowes.

Krish Iyer is the Vice President of Strategic Partners and Industry Relations for Auctane,  which includes ShipStation, ShippingEasy, ShipEngine and Stamps.com. A respected expert in e-commerce, Krish is often quoted in publications such as The Wall Street Journal, Business Insider and the New York Times. An industry leader with over 20 years of experience, Krish brings perspectives from FedEx, Pitney Bowes, Neopost and Auctane. In addition, Krish serves as the Vice President of the Package Shippers Association (PSA), which serves as the voice of the package shipping industry.SHOW SUMMARYIn this episode of eCom Logistics Podcast, we dive deep into the world of e-commerce logistics, discussing the intricate challenges and innovative solutions within the industry. Krish Iyer, Vice President of Strategic Partners and Industry Relations at Auctane, shares insights on returns, packaging inefficiencies, sustainability, and the future trends shaping the logistics landscape.HIGHLIGHTS[00:00:45] Implementing small yet impactful measures, like improving product photos, size charts, and detailed descriptions, significantly reduces returns at minimal cost.[00:06:34] The returns space lacks an overarching solution despite various innovations like in-person return options, emphasizing the need for a comprehensive end-to-end returns system.[00:18:53] The reluctance of carriers to efficiently handle residential pickups stems from historical perceptions of residential shipments, hindering effective return logistics.[00:20:16] Challenges in packaging efficiency persist with oversize boxes and minimal packaging, highlighting the need for proper package engineering aligned with buyer habits and profile.[00:29:25] The evolving trend focuses on integrating shipping and delivery intricacies with the shopping experience, emphasizing the significance of marrying shipping logistics with cart interactions for enhanced efficiency.QUOTES[00:11:04] "The best solutions for returns are free or low cost – get your product and listing right."[00:13:19] "The initiation process of the return itself is an issue, often overlooked in return discussions."[00:21:56] "You can't thwart human behavior or underestimate what humans will do in the packaging process."[00:28:59] "It starts with what the consumer is buying – packaging solutions should align with consumer habits."Find out more about Krish Iyer in the link below:LinkedIn: https://www.linkedin.com/in/globalkrishna/

Maia Benson and Joe Lynch discuss A SaaS Gal in VC Land. Maia is a SaaS gal in VC land and a Managing Director at Forum Ventures where she works with SaaS founders from inception to scale.  About Maia Benson Maia Benson is a Managing Director at Forum where she works with SaaS founders from inception to scale.  She has spent over 20 years founding, building and scaling award-winning SaaS products for Entrepreneurs and SMBs at places like LexisNexis, Pitney Bowes and most recently at Shopify, where she helped found, launch and scale their Shipping and Fulfillment products from inception to 60%+ merchant adoption and $Bs of transportation spend. About Forum Ventures Forum Ventures is the leading early-stage fund, program and community for B2B SaaS startups. Founded in 2014 as Acceleprise, we're on a mission to make the B2B SaaS journey easier, more accessible and successful for early-stage founders, through pre-seed and seed-stage funding, high touch programming, corporate perks and introductions, and an active SaaS community. Forum For Founders, our pre-seed program, provides founders with $100k in funding and 15 intense weeks of talks, events, mentorship and 1:1 guidance focused on go to market and fundraising. Forum Seed, our seed fund, backs exceptional SaaS startups at the seed-stage both from within and outside of our pre-seed program. With over 250 portfolio companies, Forum founders have gone on to raise from NEA, Andreessen Horowitz, Uncork Capital, 8VC, Founders Fund, Menlo Ventures, Canaan, Bowery Capital, Susa Ventures, Salesforce Ventures, SV Angel, True Ventures and many more. Our private peer community for Innovation executives -- The Innovation Forum -- brings together like-minded intrapreneurs from all backgrounds to share best practices, insights, and advice, and support one another. In addition to our incredible peer community, members get access to industry trend reports, collaborative events, emerging technology, and startup introductions. Key Takeaways: A SaaS Gal in VC Land Forum Ventures is the top choice for early-stage B2B SaaS companies looking for funding. Forum Ventures is different and better for the following reasons: Founder-focused: Their team consists of former SaaS founders, offering deep understanding of the early-stage journey and expertise in GTM, sales, and fundraising. Pre-seed and seed investments: They empower early-stage B2B SaaS companies with pre-seed and seed funding, ranging from $100k to $2 million. High-touch programs: Beyond funding, they provide high-touch programs like "Forum For Founders" (15 weeks of talks, mentorship, and guidance) and a dedicated fundraising track. Thriving community: They foster an active SaaS community with over 450 founders, mentors, and experts, offering connections, support, and valuable insights. Accessibility champions: Committed to diversity and inclusion, they strive to make the B2B SaaS ecosystem more accessible to underrepresented founders. Proven success: With over 250 successful pre-seed and seed investments, their track record speaks for itself. Fractional co-founder approach: They act as a "fractional co-founder" with world-class expertise, helping startups navigate crucial steps like product development, go-to-market strategy, and fundraising. Mission-driven: Driven by a genuine passion for aiding founders, they prioritize their success and strive to make the B2B SaaS journey easier and more impactful. Learn More About A SaaS Gal in VC Maia Benson | LinkedIn Forum Ventures | LinkedIn Forum Ventures | Homepage The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Stephanie Cannon and Joe Lynch discuss ecommerce logistics innovation. Stephanie is the Senior Vice President of Operations Excellence and Collaborative Innovation at Pitney Bowes, a global shipping and mailing company that provides technology, logistics, and financial services to help clients simplify the complexities of sending parcels and mail. About Stephanie Cannon As SVP of Operations Excellence and Collaborative Innovation at Pitney Bowes, Stephanie Cannon leads the Operational Excellence group consisting of the Automation & Systems Innovation, Industrial Engineering, Operational Excellence, and Workforce Optimization groups. Through this, she is responsible for the expansion of technology innovation across the Pitney Bowes Global Ecommerce business unit through strategic collaboration with robotics and automation partners. This collaborative innovation promotes growth and accelerates the modernization and expansion of the Pitney Bowes ecommerce logistics network with technology solutions that are redefining warehouses and last mile delivery. About Pitney Bowes Pitney Bowes is a global shipping and mailing company that provides technology, logistics, and financial services to help clients simplify the complexities of sending parcels and mail. It serves more than 90% of the Fortune 500. Key Takeaways: Ecommerce Logistics Innovation Stephanie Cannon is the SVP of Operations Excellence and Collaborative Innovation at Pitney Bowes, a global shipping and mailing company that provides technology, logistics, and financial services to help clients simplify the complexities of sending parcels and mail. Pitney Bowes offers a wide range of ecommerce and retail solutions that help businesses of all sizes grow their business and improve their customer experience. Pitney Bowes' ecommerce and retail solutions are used by some of the world's largest and most successful companies, including Amazon, eBay, Walmart, and Target. Pitney Bowes' Operational Excellence group consisting of the Automation & Systems Innovation, Industrial Engineering, Operational Excellence, and Workforce Optimization groups: The Pitney Bowes Operational Excellence group is responsible for driving continuous improvement and innovation across the company's global operations. The group is focused on improving efficiency, reducing costs, and enhancing the customer experience. The group's key areas of focus include automation, industrial engineering, operational excellence, and workforce optimization. The Automation & Systems Innovation group is responsible for developing and implementing new automation technologies to improve efficiency and reduce costs. The Industrial Engineering group is responsible for designing and optimizing manufacturing and assembly processes. The Operational Excellence group is responsible for developing and implementing continuous improvement initiatives across the company. The Workforce Optimization group is responsible for developing and implementing programs to improve workforce productivity and engagement. The Pitney Bowes Operational Excellence group is committed to continuous improvement and innovation, and is playing a key role in helping the company achieve its goals. Learn More About Ecommerce Logistics Innovation Stephanie on LinkedIn Pitney Bowes website Pitney Bowes on LinkedIn Pitney Bowes on Facebook Pitney Bowes on Twitter Pitney Bowes on Instagram Pitney Bowes website Episode Sponsor: Wreaths Across America Wreaths Across America Radio - Wreaths Across America Episode Sponsor: Greenscreens.ai Greenscreens.ai's dynamic pricing infrastructure built to grow and protect margins. The Greenscreens.ai solution combines aggregated market data and customer data with advanced machine learning techniques to deliver short-term predictive freight market pricing specific to a company's individual buy and sell behavior. The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Rick Watson is the CEO and Founder of RMW Commerce Consulting, which provides eCommerce strategy consulting to help businesses accelerate their go-to-market processes. Rick founded the company after spending more than 20 years as a technology entrepreneur and operator in the eCommerce industry with companies including ChannelAdvisor, BarnesandNoble.com, and Pitney Bowes.  During a partnership with WHP Global, he was a critical resource in architecting the WHP+ platform, a turnkey DTC digital eCommerce platform powering AnneKlein.com and JosephAbboud.com. Rick hosts The Watson Weekly podcast, where he shares his unbiased, expert take on the retail sector's biggest news and executives. As a television and conference speaker, he has been featured on national news programs and many retail-focused industry events. In this episode… Amazon Prime Day results predict how well the company will perform in Q4. If Prime Day sales are strong, it suggests that consumers are spending money and that Amazon is still a popular destination for online shopping. A lucrative Prime Day could lead to substantial sales in Q4, which is typically the most critical quarter for retailers. However, Rick Watson, an eCommerce strategist, explains there are other factors to consider when interpreting Prime Day results. Prime Day is a promotional event that can be a false indicator of how well Amazon will perform regularly. To remain ahead of the competition, the retailer must consider that its competitors will likely offer deep discounts, too. In this episode of The Digital Deep Dive, Aaron Conant welcomes the Founder and CEO of RMW Commerce Consulting, Rick Watson, back to the podcast for a holiday preview of Q4. Rick and Aaron also address growth trajectories for Amazon and brick-and-mortar, how deep discounts affect company profitability, and how re-platforming affects integration and headless eCommerce.

It's been a few months since Olga Fleming took over for agency founder — and industry legend — Marina Maher as CEO of her eponymous firm. Fleming stops by The PR Week podcast to talk about the transition, what she learned from Maher, industry trends and how she expects agencies to change in the coming decades. Plus: - Wrapping up the Cannes Lions International Festival of Creativity; - Major people moves at General Motors, Pitney Bowes and TikTok; - Layoffs at Edelman; - And much more. Follow us on Twitter: @PRWeekUSReceive the latest industry news, insights, and special reports. Start Your Free 1-Month Trial Subscription To PRWeek

I love when many people come to the table to bring books to kids. That's why we are excited to create this episode with Kathleen Ryan Mufson and Pitney Bowes. 

In this episode of Everything is Logistics, host Blythe Brumleve interviews Stephanie Cannon, SVP at Pitney Bowes, about her background in logistics and how she fell in love with the industry. Cannon shares that she started as an industrial engineer in college and landed her first co-op job with UPS, which ultimately led to a full-time job offer and participation in their management trainee program. She discusses the importance of understanding all facets of a logistics company and the value of hands-on experience.LINKS: Pitney Bowes websiteConnect with Stephanie on LinkedinWHAT YOU'LL LEARN:The listener will learn about various topics related to logistics, including the speaker's experience working at UPS, challenges of logistics operations in different countries, Pitney Bowes' different business divisions and innovations, the use of robotics in warehouse systems, and Pitney Bowes' efforts to improve worker engagement and retention through automation.TIMESTAMPS: [00:01:52] UPS management trainee program. [00:05:27] International logistics operations. [00:07:23] Pitney Bowes' global e-commerce. [00:10:46] Workforce optimization. [00:14:09] Consultative parcel shipping solutions. [00:17:19] Flexible automation in warehouses. [00:20:41] Employee involvement in automation. [00:24:20] Monotonous jobs and robotics. [00:27:18] Robotics in Warehouses. [00:33:02] Parcel Shipping Index. [00:33:52] E-commerce innovation and automation.---------------------------------------------THANK YOU TO OUR SPONSORS!At SPI Logistics they have industry-leading technology, systems, and back-office support to help you succeed. Learn more about SPI's freight agent program here. Make sure to let them know we sent you!Digital Dispatch helps you speak confidently about ROI with a website built for your customers, prospects, and employees. With plans starting as low as $90/month, learn how you can take your website from good to great by visiting Digital Dispatch. ---------------------------------------------ABOUT THE PODCAST: Everything is Logistics is a podcast for the thinkers in freight. Follow the podcast to never miss an episode. Follow EIL host Blythe Brumleve on social: Twitter | LinkedIn | Instagram | TikTok | YouTube

This episode of the eCom Logistics Podcast is the first in our series, Women in Supply Chain, Retail, and Ecommerce running for the month of March. Today, we welcome Stephanie Cannon, SVP Operations Excellence and Collaborative Innovation at Pitney Bowes.Stephanie talks about her leadership role at Pitney Bowes and her experience in handling multiple functions including automation and systems innovation, ops excellence, workforce optimization, and more. She also discusses how they integrate automation in daily processes for more productivity and better results. ABOUT STEPHANIEStephanie oversees the Operations Excellence and Collaborative Innovation Group for Global Ecommerce at Pitney Bowes Inc. to accelerate network modernization and expansion and support operational excellence and long-term growth. Her prior roles include Vice President of Operations Practices and Innovation, Senior Director of Automation and Systems Innovation, Director of Operations for Fulfillment Services, and leader of the Industrial Engineering Group for Fulfillment Services.She previously consulted for West Monroe Partners, serving as an SME in operations and engineering strategies and creating operational assessments to provide unique solutions to customers. Stephanie started her career at UPS, rotating through various roles during her tenure in hub, package, and transportation. HIGHLIGHTS02:01 How Stephanie started in supply chain and logistics 07:16 Handling multiple functions at the same time14:17 Cutting through the noise when it comes to innovation and automation26:51 The impact of automation on the workforce33:03 Can we apply gamification in the innovation standpoint? QUOTES16:04 The ecommerce world is ever-changing - Stephanie: "Flexibility has actually become one of the most important things because you don't want to buy just this traditional automation that isn't viable to use in two years because your profiles have changed."25:27 Refine ideas for operational optimization in the real world - Stephanie: "When I partner with these people, it's really critical that I help them bridge how do we solve a real-world problem but also how is it commercialized in the long-term. " Find out more about Stephanie in the links below:LinkedIn: https://www.linkedin.com/in/stephanie-cannon-68b15196/About Pitney Bowes: https://www.linkedin.com/company/pitney-bowes/

Live from Manifest 2023 in the Pitney Bowes booth, The New warehouse was pleased to interview Stephanie Cannon, Senior Vice President of Operations Excellence and Collaborative Innovation. Pitney Bowes is a global technology company that provides innovative solutions to businesses worldwide. Their services include shipping, mailing, data management, e-commerce, and financial services. Stephanie discusses Robots as a Service (RaaS), autonomous transportation, and the collaborative innovation program with robotics companies like Plus One Robotics and Ambi Robotics. Want to get a shoutout for you and your company on the podcast? Become a VIP listener here. Save on internet for your facility by using our special discount with Meter. Learn more here.Get labor with no fees for one month! Utilize Veryable for on-demand labor by signing your business up here. Follow us on LinkedIn here for more content.

Making a process simple offers agility as a byproduct argues Gaurav Sabharwal, Head of Business Operations and Technology at Pitney Bowes.   Gaurav and host Briana Okyere discuss: - The importance of defining ROI — you don't know what success looks like for a specific task or process if you don't define it at the outset. - The importance of building a simple, repeatable process — this can sometimes take much longer than expected. - How a “why” culture — one which encourages asking why something is done a certain way and how it could be done better — primes a team for change management.   This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.   #Operations #BusinessOperations

Consultorio bursátil de noviembre de 2022 en el que Adrián Godás y Paco Lodeiro respondemos a las preguntas de los oyentes. Las preguntas generales de este mes son sobre splits y contrasplits en opciones, libros sobre renta fija, ofertas en la Formación Avanzada de Academia de Inversión, herramientas de seguimiento de cartera, intereses minoritarios en la contabilidad y planes de pensiones. Las dudas sobre empresas y sectores son sobre Meta Platforms, Osino Resources, Coca-Cola Içeçek, Ericsson y Squadcast, Pitney Bowes y TMC, McDonalds y su patrimonio neto negativo, Merk y Archer Daniels Midland y finalmente sobre West African Resources.

External wealth building vs.  internal development What to expect if a money-mindful approach is used?Meaningful conversations to improve people's financial plans How "The Mindful Millionaire" improves monetary successThe reasons and solution to investor fearImportance of identifying your edge and taking risks  The Life & Money Show Spotlight:Your Life & Money: What is one thing you're doing to live a meaningful and intentional life by design?Other's Life and Money: What is one life or money hack that you can share that will make an impact in others' lives right now? Life & Money in the World: What's the one thing you're doing right now to make the world a better place? RESOURCES/LINKS MENTIONEDHow To Become A Mindful Millionaire With Leisa Peterson | Apple The Mindful Millionaire by Leisa Peterson | Paperback and Kindle  ABOUT LEISA PETERSONAs a money coach, business consultant, author, and spiritual teacher, Leisa host's the Mindful Millionaire podcast as well as virtual workshops and life-transforming retreats. Her masterful blend of sound financial strategy and mindfulness training helps people break free of patterns of lack, scarcity, and money fears, allowing them to finally lead the rewarding, fulfilling, and abundant lives they most desire.    Leisa has appeared in The Wall Street Journal, FastCompany, Forbes, The Week, and Huffington Post and has been featured on many podcasts and radio shows. Prior to starting WealthClinic®, LLC, Leisa worked with some of the largest financial and business services companies in the world, including Wells Fargo, State Farm Insurance, UNUM Life Insurance, New York Life, Federal Express, Pitney Bowes, Ford Motor Company, and General Motors.    A native of Northern California, Leisa lives in Sedona, AZ, with her husband and college sweetheart, Tim, and their two children, Aidan and Zoe.    CONNECT WITH LEISAWebsite: mindfulmillionairebook.com | wealthclinic.com/vision  CONNECT WITH US To connect with Annie and Julie, as well as with other Investing For Good listeners, and to get the latest scoop on new and upcoming episodes, join Life and Money Show Podcast Community on Facebook. To learn more about real estate syndication investment opportunities, join the Goodegg Investor Club. Be sure to also grab your free copy of the Investing For Good book (just pay S&H)-- Thanks for listening, and until next time, keep investing for good!

Welcome to the What's Next! podcast with Tiffani Bova.  Our conversation this week takes a deep dive into the world of product innovation, and our guest this week, Jim Euchner, provides us with a technical explanation detailing how to bring a business to the next level. Jim is Honorary Professor at Aston Business School (UK) and Editor in Chief of Research-Technology Management, a peer-reviewed journal for practitioners of innovation, technology and research management. He was previously Vice President of Global Innovation at Goodyear Tire & Rubber Company, where he led the development of new businesses and helped launch five businesses on three continents. Prior to his work at Goodyear, Jim held positions as Vice President of Growth Strategy and Innovation at Pitney Bowes, Inc. and Vice President, Network Systems Advanced Technology at Bell Atlantic (now Verizon). Jim has worked in the field of intelligent systems for over 25 years. In his consulting practice, he helps companies to implement businesses enabled by emerging technologies, including AI, the Internet of Things (IoT), automation, and predictive analytics. Jim is a member of the Scientific Advisory Council for the Nissan Autonomous Vehicle program and industry co-chair of the Aston Advanced Services Partnership. He is also a co-founder of the MIT Innovation Laboratory, a consortium to nurture innovation in organizations.    THIS EPISODE IS PERFECT FOR…  entrepreneurial practitioners seeking the tools and methods to perfect their product ideas and truly innovate their business performance.   TODAY'S MAIN MESSAGE… corporate leaders can sometimes lose sight of the big picture when they become complacent with present-day success. To establish organizational longevity in the marketplace, we must strive to adapt our products and services with strategic innovation for the future.   WHAT  I  LOVE  MOST… much like the popular principle behind improve theater, one of Jim's standout recommendations in this work is the Yes … And proposition. He breaks down the risks that are inherent to working with innovative practices, and prepares corporate leaders to effectively manage their expectations so they can create an environment where new ideas can thrive alongside the current business model.     Running time: 30:29 Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn Instagram   Find Jim on social: Website LinkedIn Google Scholar     Jim's Book: Lean Startup in Large Organizations