Podcasts about customer excellence

In this episode, we interview Tony Colon, Senior Vice President of Strategy and Product Customer Excellence at ServiceNow. Tony holds a Computer Science degree from Illinois Institute of Technology and a Master’s Degree from MIT Sloan and with over 20 years of experience, he has driven customer success and innovation, building four $100 million businesses at industry giants like Salesforce and Cisco. Tony champions diversity, inclusivity, and lifelong learning, embodying his motto: "Always be learning, always be coachable." He’s actively involved in social and professional initiatives, serving on advisory boards such as Covenant House and the Hispanic IT Executive Council, and was named to the High Tech 100 in 2019. He also earned the title of Gender Equality Superhero by Fairygodboss. The Customer Connection Podcast helps you learn about the implementation and adoption of the ServiceNow platform. This show is led by Jerry Campbell, Customer Experience Expert and Director of Customer Creator & Workflows-Leading Practices, along with Shanna Grier, Portfolio Manager.Key highlights of the episode: 10:00 - Tony shares his vision for the Customer Excellence group at ServiceNow, emphasizing the importance of maintaining a strong, value-driven culture as the company scales from $10 to $30 billion. 14:10 - Tony emphasized evolving ServiceNow’s impact strategy to become an extension of the customer’s team, fostering deeper partnerships and trust through in-person interactions and genuine support. 18:20 - Tony emphasized the importance of customer feedback from all perspectives in refining ServiceNow’s impact strategy. 23:50 - Tony envisions leveraging 21 years of platform data and generative AI to provide proactive insights that guide customers in optimizing their usage and anticipating challenges. To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send an email to customerconnection@servicenow.com.See omnystudio.com/listener for privacy information.

In this episode, we interview Tony Colon, Senior Vice President of Strategy and Product Customer Excellence at ServiceNow. Tony holds a Computer Science degree from Illinois Institute of Technology and a Master’s Degree from MIT Sloan and with over 20 years of experience, he has driven customer success and innovation, building four $100 million businesses at industry giants like Salesforce and Cisco. Tony champions diversity, inclusivity, and lifelong learning, embodying his motto: "Always be learning, always be coachable." He’s actively involved in social and professional initiatives, serving on advisory boards such as Covenant House and the Hispanic IT Executive Council, and was named to the High Tech 100 in 2019. He also earned the title of Gender Equality Superhero by Fairygodboss. The Customer Connection Podcast helps you learn about the implementation and adoption of the ServiceNow platform. This show is led by Jerry Campbell, Customer Experience Expert and Director of Customer Creator & Workflows-Leading Practices, along with Shanna Grier, Portfolio Manager.Key highlights of the episode: 10:00 - Tony shares his vision for the Customer Excellence group at ServiceNow, emphasizing the importance of maintaining a strong, value-driven culture as the company scales from $10 to $30 billion. 14:10 - Tony emphasized evolving ServiceNow’s impact strategy to become an extension of the customer’s team, fostering deeper partnerships and trust through in-person interactions and genuine support. 18:20 - Tony emphasized the importance of customer feedback from all perspectives in refining ServiceNow’s impact strategy. 23:50 - Tony envisions leveraging 21 years of platform data and generative AI to provide proactive insights that guide customers in optimizing their usage and anticipating challenges. To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send an email to customerconnection@servicenow.com.See omnystudio.com/listener for privacy information.

Tiffany O'Donnell talks to Mary Coffin whose business career spans more than 37 years. Mary joined Wells Fargo in 1998 as Senior Vice President of Wells Fargo Home Lending Customer Strategy. In 2004, she was named Executive Vice President of Wells Fargo Home Lending Servicing Operations – servicing over 12 million mortgage customers. In 2017, she took on a new Customer Excellence role across the Wells Fargo Enterprise of businesses. In the summer of 2020, Mary retired after 23 years with Wells Fargo and established her consulting firm, PivotPoint, LLC., in early 2021 which helps C-suite leaders develop strategy, business plans, and organizational structures. On today's episode, Mary talks about her journey and the importance of pivoting personally and professionally.Follow Women Lead Change on Facebook, Instagram and LinkedIn and visit wlcglobal.org for more information. Support the show

Furniture Industry News – December 16th, 2024Episode Highlights:Loctek Ergonomic's Container Ship Sale:Loctek sold its pandemic-era container ship to Minerva Marine for $31M.Initial construction cost was $32.6M, reflecting post-pandemic normalization of shipping rates.Industry-wide freight volumes remain low, but 2025 shows cautious optimism.Freight Industry Adjustments:Carriers hold steady pricing despite rising costs, focusing on efficiency improvements.Strategic mergers are being explored, though opportunities are limited.Labor shortages persist but are improving, with emphasis on retaining high-quality drivers.Top Furniture Retailers for Customer Service:NFM ranked #1 in home furnishings and #17 overall on the Forbes Best Customer Service list.Other top-ranked retailers include Mattress Firm, American Furniture Warehouse, Rooms To Go, and R.C. Willey.Rankings reflect customer feedback from 4.4M ratings, highlighting exceptional service standards.AI-Powered Pricing Strategies:Retailers adopt AI tools to optimize pricing, ensuring competitiveness and margin protection.Tools adjust prices dynamically based on inventory, market trends, and customer behavior.Synchronizing omnichannel pricing has enhanced customer trust and profitability.3Z Brands Acquires Southerland:Acquisition marks 3Z's first purchase of a traditional mattress manufacturer.Southerland's facilities to serve as a national footprint and East Coast e-commerce hub.Expanded manufacturing capabilities position 3Z as a leader in the mattress industry.Key Takeaways:The furniture industry is navigating a post-pandemic normalization period with strategic adjustments in logistics, labor, and pricing. Meanwhile, AI and technology integration are driving smarter business decisions, and customer service remains a critical differentiator in a competitive retail market.

Getting your team to care about customer excellence can make a big impact on business performance. Here are my key headlines from the conversation with Andy where we discussed accountability for customer excellence. ----------------------------------------------------------- If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠  ----------------------------------------------------------- -Foxleigh Commercial Website: ⁠https://foxleigh.net/⁠ -Chris Webber's LinkedIn:  ⁠https://www.linkedin.com/in/chris-webber-uk⁠ ----------------------------------------------------------- ⁠Andy Hay⁠ is a television and theatre director. He originally trained as a drama teacher before becoming an actor for Theatre-In-Education companies and later joining Oldham Coliseum Theatre's ensemble. After two years at the Coliseum and with several TV, radio credits and a West End transfer under his belt he joined Manchester's Contact Theatre ensemble as an actor, musician and director. From there followed nearly 20 years as Associate Director of Nottingham Playhouse, Artistic Director of Bolton Octagon Theatre and Artistic Director of Bristol Old Vic where he directing over 65 productions including many world premiers. Andy has been a television director since 2000 working on shows including Waking The Dead, The Musketeers, Dickensian, Lucky Man and more recently The Last Kingdom and All Creatures Great and Small to name a few.

We all strive for those 'wow' moments for our clients – you know, the experiences that make them leave feeling impressed and raving about your business.But while the occasional "10 out of 10" is fantastic, did you know that consistency might be even more important?Sure, it's fantastic when your team occasionally pulls out all the stops for a client. But think about those between times. If a client never knows what to expect from the moment they walk in, even the best workouts can feel disappointing in comparison.As business owners and trainers in the fitness industry, we sometimes chase those exciting 'extras' - client outings, rewards programs, etc. While valuable, these can't make up for a core experience that wavers wildly between fantastic and mediocre.Consulting giant McKinsey found that consistent, even just moderately good, customer experiences have huge payoffs:- 15% reduction in the cost to serve those clients- 20% higher profit marginsHow do you make consistency your thing in a fitness business? Tune in to this episode to find out!Key TakeawaysIntro (00:00)Importance of consistent customer experience (01:04)Financial benefits of consistency (03:15)Leadership's role in reinforcing consistency (05:42)Real-life analogy of haircuts to explain consistency (07:30)Consistency's impact on customer retention (09:26)Additional Resources:Jim Collins Books —- Alloy Personal Training- Learn About The Alloy Franchise Opportunity---------You can find the podcast on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.If you haven't already, please rate and review the podcast on Apple Podcasts!

Nele is één van de meest bijzondere én succesvolle ondernemers van Vlaanderen. Ze is medeoprichter van Upgrade Estate: een zeer florerend bedrijf met een unieke filosofie en bedrijfscultuur. Het bedrijf is doordrenkt van een filosofie van connectie, coaching en community. Iets dat je nergens anders ziet in de traditionele markt van vastgoed.En dan Ilse. Zij leidt Smartphoto, één van de meest klantgerichte bedrijven van België. Smartphoto maakt gepersonaliseerde fotoproducten zoals fotoboeken, kaarten en cadeaus. Smartphoto heeft een zeer bewuste strategische keuze gemaakt: ze willen maar één ding: Happy Customers. En ALLE processen in het bedrijf zijn daarop ingericht.Nele & Ilse zitten boordenvol voor inspirerende verhalen over wat er gebeurt als je de klant écht (maar dan ook echt) op de eerste plaats durft te zetten.

Today's guest is Greg Boyd. He's the VP of Customer Excellence at Uvaro, a company that helps people transition into careers in tech sales through subscription based education and networking programs. In his role, Greg is responsible for the end-to-end revenue generation and retention strategy for the business. Today, we're going to chat with Greg about how he and his team have moved the needle on Customer Return on Investment, first at Exonify and now at Uvaro."With return on investment, you can be academic about it. I always have thought about it as some sort of data-supported return on investment. You spent $100. You got at least $100 back. So you have the data to back. That's easy. But the way I've always thought about it is combining that with the feeling of value that your customer gets some. So return on investments always came down to this word of value. And I learned really quickly that I would have lots of customers that are happy to talk to me. I think I'm a nice guy. We're having a great conversation today. But ‘happy' doesn't drive renewal, and it doesn't drive a deal. On the customer side at Exonify, we started to see that happiness does not equal value. And so understanding what is the driver of the return is what's going to be the driver of the growth that's going to come. When you're looking at the return on investment metric, a great way to look at whether they're getting value is: Are they growing?"Greg has also shared with us an excellent article that outlines some of the topics he discussed in the episode. Learn why your customers avoid talking to you, and how to change that: https://www.linkedin.com/pulse/why-your-customers-avoid-talking-you-how-change-greg-boyd-bwczc

We go way back! Collega's bij KPN. Zij zette indertijd Customer Excellence op de kaart. Ondertussen is ze tot achter de plint gecertificeerd en dat zeg ik uit oprechte trots. Ze vertelt hoe het sterven van een dierbare haar deed nadenken over haar toekomst en hoe ze daarin besluiten nam. Een geweldig verhaal over een corporate girl, met blue dress, die zeer succesvol is gaan ondernemen!

Michael chats with Scott Hondros, VP of Customer Excellence & Strategic Consulting at CenTrak about how Real-Time Location Systems can help healthcare create a safer, more satisfying and efficient environment for patients and healthcare facilities. 

Get access to the Free Marketing Course Notes at mauriceadavis.com/vault In this episode of the "Marketing Stuff" podcast, Maurice continues his Free marketing course teaching marketing fundamentals. He focuses on how regular individuals without massive marketing budgets can compete in spaces that require significant resources. Video Chapters: 00:00 Marketing Course Introduction 00:45 What we will cover in the course 01:17 What is Marketing Strategy? 02:06 How Marketing Delivers Value To A Customer? 03:26 Customer Excellence as Our Competitive Advantage 04:50 What is the Zero Moment of Truth, and how does it impact our bottom line? 05:35 Operational Excellence as our Competitive advantage 06:30 Product Excellence as our Competitive advantage 07:20 Locational Excellence as our Competitive advantage 07:38 What are the elements of a marketing plan? 08:59 What is a SWOT Analysis? 09:35 How do businesses decide who their customers are? 10:03 What is positioning? 11:10 What is segmentation? 12:15: What is targeting? 12:31 Implementing the marketing mix 13:36 How do we know if our marketing is working? 14:39 What is portfolio analysis? 18:35 How can businesses grow?(4 main growth strategies) If you missed section 1 check it out here: https://www.youtube.com/watch?v=rLo56... Or get access to all of the section in the playlist here:https://youtube.com/playlist?list=PLJ... In this section of the Free Marketing Course, Maurice emphasizes the importance of building a sustainable competitive advantage through effective marketing strategies. He introduces the concept of marketing strategy, which involves identifying a firm's target market, developing a related marketing mix, and establishing a basis for sustainable competitive advantage. Maurice explains that marketing strategy is the high-level approach for promoting and selling a product, service, or idea. He then discusses four key models for delivering value to customers: customer excellence, operational excellence, product excellence, and locational excellence. Maurice highlights the need for businesses to excel in multiple areas while focusing on one as their sustainable competitive advantage. Moving on to the elements of a marketing plan, Maurice explains the three phases: planning, implementation, and control. He outlines the five steps involved in creating a marketing plan, including defining the business mission and objectives, conducting a situation analysis using SWOT analysis, identifying and evaluating opportunities through segmentation, targeting, and positioning, implementing the marketing mix, and evaluating performance using marketing metrics. ***Let's Connect: Website: https://marketinggrowthstrategy.com/ Instagram: https://www.instagram.com/ondemandcmo/ YouTube: https://www.youtube.com/channel/UCszi... Facebook: https://www.facebook.com/theondemandcmo Twitter: https://twitter.com/yourondemandcmo Tiktok: https://www.tiktok.com/@ondemandcmo#google --- Send in a voice message: https://podcasters.spotify.com/pod/show/marketingstuff/message

In this round-up episode of Talk Time with MaxContact, Sean Mclver takes a look back at some of his past interviews with the fantastic guests we've been lucky to have on the show. He shares some of the best moments featuring Garry Gormley, Founder and CEO of FAB Outsourced Solutions; Jayne Halton, Group Database and Contact Centre Manager at Chapelhouse Motor Group; Katie Stabler, Founder and Director of CULTIVATE; and Kevin Sampson, Head of Customer Excellence at Zen Internet.

In the inaugural episode of CHIME's New Trailblazers Series, join Russ Branzell as he embarks on a captivating and thought-provoking conversation with Danielle Rodriguez, Sr. Director of Customer Excellence at Baptist Health, and Aaron Miri, Senior VP, Chief Digital and Information Officer at Baptist Health. Together, they dive deep into their transformative experiences at the CHIME CIO Bootcamp, discuss their visionary outlook on the future of healthcare, share invaluable leadership lessons, and explore the profound impact of CHIME on their professional journeys. Get ready for an episode that will both inspire and empower you as these digital health leaders unveil their trailblazing ideas and ignite a spark for positive change. 

“1, 2, 3, 4…. We're missing a sponge…Let's count again.” Does this conversation sound familiar? Manual surgical counts are a standard procedure for every surgical case, but studies show that incidences of retained surgical items (RSIs) continue to occur even when the count has been reported as correct. In this final interview of Season 7, we tackle the topic of surgical counts and adjunct technology with Hannah Elmblad, Director of Customer Excellence at Stryker. In this interview we'll talk about the prevalence of RSIs, discuss the AORN Guidelines, and find out the benefits of adding technology to your counting process. Don't miss this interview! Love our show? Download our First Case mobile app on:

Mon, 08 May 2023 03:45:00 +0000 https://jungeanleger.podigee.io/767-borsepeople-im-podcast-s6-17-johanna-ronay 516643426ad1f96335ef7409306de583 Johanna Ronay ist Head of Costumer Excellence beim Fintech Froots, unserem Innovator of the Year 2022 im Rahmen der Number One Awards. Wir sprechen über ein TU-Studium, die Jahre bei A.T. Kearney, denen ein Job als Head of Product Development bei Wien Energie und die COO-Position bei Hackabu folgten. Dann bat sie David Mayer-Heinisch ("man kennt sich ewig"), seine Gründer-Produktideen rund um das Startup froots mit ihm durchzugehen und Johanna war nicht nur angetan, sondern wurde auch Head of Customer Excellence beim Fintach. Ich frage nach Claims wie "Grow your Financial roots", "Private Banking für alle", der hohen Frauenquote im Kundenmix sowie Vergleichen mit Savity und (entfernter) Flatex. Natürlich dürfen auch Andreas Treichl und Gregor Schlierenzauer sowie die neuen Geldmarktkonten nicht fehlen. Und "Gimme Froots, Johanna", frei nach Eddy Grant, wurde mir ebenfalls genehmigt. http://www.froots.io David Mayer-Heinisch im Börsepeople-Podcast: https://audio-cd.at/page/podcast/3609 About: Die Serie Börsepeople findet im Rahmen von http://www.audio-cd.at und dem Podcast "Audio-CD.at Indie Podcasts" statt. Es handelt sich dabei um typische Personality- und Werdegang-Gespräche. Die Season 6 umfasst unter dem Motto „23 Börsepeople“ wieder 23 Talks Presenter der Season 6 ist saisongerecht 6b47, https://6b47.com/de/home . Welcher der meistgehörte Börsepeople Podcast ist, sieht man unter http://www.audio-cd.at/people. Nach den ersten drei Seasons führte Thomas Tschol und gewann dafür einen Number One Award für 2022. Der Zwischenstand des laufenden Rankings ist tagesaktuell um 12 Uhr aktualisiert. Bewertungen bei Apple (oder auch Spotify) machen mir Freude: https://podcasts.apple.com/at/podcast/audio-cd-at-indie-podcasts-wiener-boerse-sport-musik-und-mehr/id1484919130 . 767 full no Christian Drastil Comm.

In this episode, we explore the importance of customer service in optometry with Dr.Jennifer Stewart. She is the Editor of Independent Strong, Founder of OD Perspective, Co-Founder and Chief Vision Officer of Performance 2020, and an optometrist with almost 20 years of experience. Dr. Jennifer shares her insights on how to create a welcoming and comfortable environment for patients, the role of technology in enhancing customer service, and the benefits of investing in staff training and development. If you're a healthcare professional looking to improve your customer service skills, this episode is for you. 

Unser heutiger Gast ist als Sohn eines Entwicklungshelfers in Mittelamerika, Afrika und Europa aufgewachsen. So kam er schon früh mit unterschiedlichen Kulturen, Sprachen und Denkweisen in Kontakt. Er ist Doktor der Wirtschaftswissenschaften und er blickt auf eine internationale Managementkarriere, die ihn auf fünf Kontinenten mit inspirierenden Menschen aus aller Welt zusammengebracht hat. Er war Direktor bei Simon-Kucher und Partner, einem der Hidden Champions der Consultingbranche. Danach war er 7 Jahre bei LafargeHolcim, zuletzt als Group SVP, Head of Customer Excellence. Seit ebenfalls 7 Jahren ist er in unterschiedlichen Rollen bei Vitra, seit Januar 2023 als Global Chief Sales Officer. Seit mehr als fünfeinhalb Jahren beschäftigen wir uns mit der Frage, wie Arbeit den Menschen stärkt - statt ihn zu schwächen. In mehr als 350 Folgen haben wir uns mit über 400 Menschen darüber unterhalten, was sich für sie geändert hat und was sich weiter ändern muss. Wir sind uns ganz sicher, dass es gerade jetzt wichtig ist. Denn die Idee von “New Work” wurde während einer echten Krise entwickelt. Welche Rolle spielen Büros in Zukunft und wie müssen wir sie verändern, damit die Menschen sich auch freiwillig wieder an die Orte begeben, der früher alternativlos war. Wir suchen nach Methoden, Vorbildern, Erfahrungen, Tools und Ideen, die uns dem Kern von New Work näher bringen! Darüber hinaus beschäftigt uns von Anfang an die Frage, ob wirklich alle Menschen das finden und leben können, was sie im Innersten wirklich, wirklich wollen. Ihr seid bei On the Way to New Work - heute mit Dr. Roman Ehrhardt.

Kevin Sampson, Head of Customer Excellence at Zen Internet, joins Sean McIver to unpack his secret sauce to levelling-up customer experience and achieving customer excellence.

Tue Søttrup, Vice President of Customer Excellence at Dixa, joins us to share his thoughts on the importance of agent happiness in customer service and how technology can be used to create a great customer experience.

Muhammad Safdar, Head of Customer Excellence at Prime Secure +, joins Sean McIver to give actionable insights on how brands can improve customer experience and ensure customer excellence.

On this week's episode, I'm excited to bring on Tom Dutta as a guest.Tom is a senior business leader, speaker and International #1 Best Selling author with more than 30 years experience helping build and grow companies in Canada and the USA. Tom brings leadership experience from the Financial Services, IT, TELCO, Not-For-Profit, and Health sectors. His career includes senior roles in many of Canada's prestigious companies including President and CEO, and Chairman of the Board. He is the host and executive producer of The Quiet Warrior Internet radio show.Tom received the William Shatner MOVING AMERICA FORWARD AWARD for his TV Show and the 2018 Courage to Come Back Certificate of Nomination Finalist for his incredible story. His purpose “To Unleash the Greatness in Others”.As Founder and CEO of KRE-A® Tom is the world's only motive-based leadership expert. In concert with his business expertise, Tom's intense travel and study of the science behind success has enabled him to create a proven coaching and mentorship formula called The Way of the Quiet Warrior®. This dynamic program helps leaders manifest success by discovering purpose, taking action and living life their way. Tom mentors CEOs and Executives and has extensive experience participating in and facilitating masterminding through peer group models.Previously, Tom was General Manager with Ocean West Financial, Chief Operating Officer of the Annex Group, one of BC's fastest growing IT Professional Service firms. He was CEO with CRI Canada, a Division of AEGON - a supplier of software and financial services globally. At TELUS, one of Canada's largest telecommunications companies, Tom held a dual role of Director, Customer Excellence and Director, Enterprise Marketing. VanTel Credit Union was his first executive role as Vice President, Sales Marketing and Operations and previously he held Management roles with Toronto Dominion Bank.Tom has served on a number of industry boards and served as Chairman of the Board for MDABC working to pioneer a change in the Mental Health model.Tom is married to his business partner, Anna, and together they have three children.Connect with Tom on his website: Home - KRE-AT (kreat.ca)Connect with Tom on LinkedIn: Tom Dutta | LinkedInRecommended Books:1. Business Secrets of the Trappist Monks: One CEO's Quest for Meaning and Authenticity - August Turak2. Think and Grow Rich -  Napoleon Hill3. The Five Temptations of a CEO - Patrick Lencioni4. The Five Dysfunctions of a Team: A Leadership Fable- Patrick Lencioni--Here's a quick note from our show's sponsor:Do you invest in the stock market?Here's a strategy you can use today to help you grow your portfolio to 7-figures in half the time (compared to the buy and hold strategy).This conservative strategy can generate generous income (25-30% a year) and has outperformed SPY for over a decade.The best part? This strategy takes less than 30-minutes a month to execute.Learn for FREE here: https://www.optionsellingsecrets.com/Required Disclosures: Options involve risk and are not suitable for all investors. Past performance is not indicative of future performance. Achieving a 7-figure investment portfolio in half the time nor retiring a decade early are guaranteed. All opinions shared are each individual's opinions and are not the opinions of The Vijay Kailash Show, Option Selling Secrets, or other companies that may be mentioned in this show.

Check out this episode to explore Driving MSL Excellence in LATAM. There was a huge amount to explore in terms of the MSL experience for this vast and diverse region. Panellists in the episode include: -Susana Casa Arguello, Medical Excellence Jr Manager, Janssen, Colombia -Anthony Delgado, Medical Science Liaison, Grünenthal, Ecuador -Georgia S Porto Mundin, MSL & Customer Excellence & Innovation, AbbVie, Brazil -Session chair: Helen Kane, One MSL CEO Whether you are an Aspiring MSL, in-role MSL, MSL Manager or Leader, we're confident you will be able to derive value from the episode. We hope that you enjoy the recording, One MSL Community Team

Katherine  Twellshas spent the last 33 years at The Coca-Cola Company in multiple leadership positions, currently the Senior Vice President of Customer Excellence.  She launched the Coca-Cola Compassion Lab to promote emotional agility and mental well-being in the workplace. She hosts The Compassion Lab Podcast to explore the power of conscious leadership and the interconnectivity of all things. She lives in Long Beach with her 16-year-old twin boys._____Get your copy of Personal Socrates: Better Questions, Better Life  Connect with Marc >>>  Website | LinkedIn | Instagram | Twitter Drop a review and let me know what's resonating with you about the show!Thanks as always for listening and have the best day yet!*Behind the Human is proudly recorded in a Canadian made Loop Phone Booth*Special props

In this episode I speak with Kathy Twells, Sr. VP Customer Excellence, host of the Coca Cola Compassion Lab podcast and women's empowerment advocate whose wakeup call was nearly dying from a serious illness at age 29 from which she healed herself through a mind-body-spirit approach and awakened her to the power of consciousness. https://podcasts.apple.com/us/podcast/the-coca-cola-cmo-leadership-summit-podcast/id1420268358

What does employee engagement really mean? How do you prevent a toxic work environment, and bad bosses from rising the ranks contributing to increased staff and customer service agent resignations? Stacy Sherman interviews Robertson Stewart, a University teacher, and business author to provide actionable tactics to address major challenges that companies face today and for the foreseeable future. You can AVOID high costs in terms of retention (the lack of), leading to excessive turnover, recruitment, and training expenses, and reduced productivity. By the end of the podcast, you'll learn how to lead in optimal ways in which everyone wins: you as the manager, the employee/agent, and customers too.  Learn more at DoingCXRight.com/podcasts

Farzad Khosravi immigrated from the Middle East to Kentucky in 2001. He's founded 3 startups, built CX teams from the ground up, and mentors founders and executives on CX best practices. He is currently the Head of Customer Excellence at FounderNest, and Co-Founder Cicero.ly. In this week's episode we discuss how CX has evolved and what the future of CX looks like.You can connect with Farzad on LinkedIn and check out FounderNest and Cicero.ly to learn more about them.Do you enjoy listening to Navigating Tech Life? We'd love your support! Please follow our show on your favorite listening platform and leave us a rating/review. We'd greatly appreciate it.(Follow and connect with us on LinkedIn)(Check out more content on our website)

Winning Customers through showing them what they want | Tom Noser | #TGV183 Customers don't know what they want SAAS, Entrepreneurship Podcast, Produce management, Entrepreneurship   Customer Excellence can be defined as “A long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value”   Customer is the king and the king has many options these days. Businesses need to see problems through the customer's eyes and resolve them proactively for long term/sustainable business In this episode with Tom Noser, we had the following pearls of wisdom on Customer Excellence in #TGV183: 0:00:00 Start 0:01:00 About Tom Noser 0:02:00 Top 3 things that helped Tom in his career so far 0:04:38 How to find out customer expectations? 0:08:00 Creating a Product Vision 0:09:58 How can we love our customers 0:11:18 Suggesting the next big thing to do. 0:15:02 Collaboration is hard but important to do. 0:16:20 Future is going to be better than today. 0:18:46 Fame or Money- How to decide? 0:23:10 How you learn from your Job. 0:24:57 Trivia Section. About the Guest: An individual with experience of 20+ years in leadership positions with organizations of all sizes, from startups to middle-size companies. He has founded Fortune's Path and writes podcasts about how virtue can love can win customers.  Connect to him on LinkedIn: https://www.linkedin.com/in/tomnoser His website: www.fortunespath.com Connect with the #TGV hosts on LinkedIn: Naveen Samala: https://www.linkedin.com/mwlite/in/naveensamala Sudhakar Nagandla: https://www.linkedin.com/in/nvsudhakar Don't forget to mail your suggestions and feedback. Email: theguidingvoice4u@gmail.com  or WhatsApp: +91 9494 587 187  Follow our social media pages for upcoming events and episodes. #customer excellence,  #internship, #startup, #naveensamala, #sudhakarnagandla, #customerexperience, #customerloyalty, #growth, #customermindset, #customerservice #customersatisfaction #customerappreciation, #business, #customerfeedback, #customer review, #cx, #marketing, #customer, #smallbusiness, #digitalmarketing #happy customer, #customer journey, #customers, #happy customers, #feedback, #reviews, #sales, #customer success, #customercare, #review, #entrepreneur, #customer reviews, #user experience, #customers first, #customer engagement, #customer loyalty, #cx, #customer experience, #customer excellence strategy, #customer excellence service, #love  

As a leader in advanced pump solutions, Grundfos has a keen focus on sustainability and the environment. To them sustainability is a mind-set and a way to do business. It's about bringing value to the world, their clients and their employees in the most sustainable way. To tell us what that looks like in reality, and how digital is playing a part, we're joined once again by Jesper Olesen, Group Senior Director, Digital & Customer Excellence at Grundfos to catch up on the last year and to get up to speed with their impressive ambitions.

What does employee engagement mean? How do you motivate others to deliver customer excellence?  Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman answers these questions with CX Pioneer and 7-time author, Colin Shaw. You'll likely want to play this episode twice to get all the actionable tips shared. Learn more about Colin Shaw at: beyondphilopshy.com Stacy Sherman at: doingcxright.com  

In this episode of Agents Influence podcast, host Jason Cass interviews Jeff Tobe, Innovation and Customer Experience Expert, and author of the book entitled, Coloring Outside the Lines. Jeff talks about his customer experience journey and how we can identify the needs of our customers. Episode Highlights: What has attributed to Jeff's success, skill or luck? (7:30) Jeff shares a story about his opening act for a guy named Zig Ziglar. (8:51) Jeff shares his background. (10:09) Jeff mentions his new book coming out this fall entitled, “The CX Edge: Critical Questions to Ask About Customer Experience.” (10:46) Jeff explains what his book called Coloring Outside the Lines is all about. (11:49) Jeff shares the differences between customer service, customer experience, and customer excellence. (14:31) Jeff mentions why organizations should write a service recovery policy. (17:07) Jeff mentions his book called Anticipate: Knowing What Customers Need Before They Do. (19:03) Jeff explains how can we identify what our customers need internally and externally. (19:11) Jeff gives a piece of advice to the loyal listeners. (21:31) Key Quotes: “You don't have to be a professional speaker, you are a dedicated insurance professional. As long as you're passionate and you can inspire people, you'll be great in the business.” - Jeff Tobe “I encourage organizations of literally any size to write a service recovery policy. When this happens, no matter your size, you're all being consistent with how you handle it.” - Jeff Tobe “How do we get them engaged at a grassroots level? Engagement starts at the bottom and works that way up. It does not start management and comes down.” - Jeff Tobe Resources Mentioned: Jeff Tobe LinkedIn Jeff Tobe Website Coloring Outside the Lines Reach out to Jason Cass Agency Intelligence

Host Michael Cloutier discusses AI-enabled engagement and how pharma companies are maintaining access during the reduced face-to-face access to physicians. The guests for this episode include: Martin Booth, Director of Analytics and Data Excellence at AstraZeneca Omer Arıburnu, Affiliate Head of Customer Excellence and Operations at Biogen Shawna Boynton, Omnichannel Marketing Manager at Novo Nordisk This episode was produced by the Chronicle Podcast Network in partnership with ODAIA. The intro and outro music used is Inspired by Kevin MacLeod, used under the Filmmusic Standard License.

Julie a 29 ans et un caractère bien trempé. Au cours de ses études scientifiques, elle croise le chemin de Guillaume Moubeche, CEO de lemlist. Quelques mois plus tard, elle intègre l'équipe de lemlist en tant qu'International Customer Excellence Expert. Dans cet épisode, Julie nous raconte ses premiers mois dans sa peau de CSM : ses appréhensions, la structuration de ses missions, ou encore la montée en compétence sur des sujets stratégiques comme le churn ou l'upsell. Pour contacter Julie sur LinkedIn : https://www.linkedin.com/in/juliedordain/

McLean Mortgage is a rapidly growing home mortgage lender based out of East Coast that was featured by Energage as a winner of the 2021 Top Workplaces USA.In this episode, we are in conversation with James Nader, CEO at McLean Mortgage Corporation to understand his unique perspective on - why humanizing the lending process has been core to their customer excellence strategy.James also shares his insights on the impact of rising interest rates, forbearance exit and fed tapering on homeownership trends in the year ahead.Don't miss out on this episode.This episode is hosted by Vaultedge.Vaultedge is a mortgage automation software that helps you produce & service more loans doing less work. You can visit us on https://www.vaultedge.com/ 

Jeden MONTAG und FREITAG Gedanken zum Storytelling für Unternehmen. Abonnieren Sie diesen Kanal, verpassen Sie keinen unserer Praxis-Tipps und gehen Sie einen weiteren Schritt in Ihrer beruflichen Online-Weiterbildung. Die Links der Episode finden Sie hier: Link Nr. 1: Unser Seminar-Angebot: www.candid-rhetorics.de/online-seminar Link Nr. 2: Unser Fachbuch "Storytelling im Vertrieb": www.amazon.de/Storytelling-Vertr…4che/dp/3658279729 Link Nr. 3: Mein Fachbuch zusammen mit Startup-Experte Carsten Lexa "So gewinnen Gründer Ihre Pitches": https://www.amazon.de/gewinnen-Gr%C3%BCnder-ihre-Pitches-Gesch%C3%A4ftspartner/dp/3658334576 Anfragen an: ich@schreibegeschichten.de Music: The Medieval Banquet by Shane Ivers - www.silvermansound.com Unsere Datenschutzbestimmung: www.candid-rhetorics.de/datenschutz

Customer Excellence -=- This series is part of The Digital Business Experience Podcast Text "DBX" to 512-790-7226 to join the DBX community of CX Leaders For relevant DBX links > https://go.acuerdo.io/dbx (https://go.acuerdo.io/dbx)

On this episode of Two Guys On Stuff, Michael and Tom interview Conrad Hunter. Conrad has been an executive who has a reputation for building positive and winning cultures with a focus on Servant Leadership and Customer Excellence. Conrad most recently served as the Vice President of Communication for Segar where he led the integration efforts for the combination of Lumos Networks and Spirit Communications. Prior to that role Conrad transformed Lumos Networks expansion market of Richmond, VA into a top performing sales unit. Conrad served as the President of Sprint's New England Region prior to his work with Lumos in 2016. Conrad joined nTelos Wireless on April 12, 2010 through April 30, 2014 as Executive Vice President, President – Wireless Operations. Previously, Mr. Hunter was the Executive Vice President and Chief Operating Officer for iPCS Wireless from August 2007 December 2009. From February 2000 until July 2007, Mr. Hunter was Vice President of United States Cellular Corporation, most recently Vice President – Midwest Operations. Prior to joining United States Cellular Corporation, Mr. Hunter was Vice President and General Manager of the Virginia region of PrimeCo PCS, which was acquired by nTelos in 2000. Conrad currently resides in Mooresville, NC and is Married to Janet and has two daughters, Jessica and Madison. Would you like to be a guest on TGOS? Do you have any feedback for Michael & Tom? Send us an email to info@edwardsgrouptx.com. --- Send in a voice message: https://anchor.fm/twoguysonstuff/message

Kundenservice kostet Geld, lohnt sich das überhaupt? Kerstin von Pape, Vice President Customer Excellence bei freenet, sagt ganz klar: ja. Im Gespräch mit Erik geht sie auf die verschiedenen Channel ein, wie Kunden optimal erreicht werden und zeigt, wie die Prozesse optimiert werden können. Du erfährst… 1) …wie freenet sein Customer Service Team zusammensetzt 2) …was Customer Excellence heißt 3) …wie Customer Excellence erreicht werden kann 4) …warum und wann Kundenservice profitabel ist

At the best of times, taking care of your existing customers is paramount to success. In times of a downturn, it is critical to your survival. So how do you turn customer service into customer excellence? To help us with that discussion is Sharon Worsley. Sharon is the Senior Manager of Chamber Success at the Ontario Chamber of Commerce. Sharon is a 25 year veteran of the hospitality industry where customers are kings and queens.

A fantastic conversation with Louis Saint-Cyr, an exceptional operational leader that shares his secrets to leadership for great customer outcomes. Louis has held several senior leadership roles across 3 airlines and currently is an Executive Vice President at FMT. He held instrumental roles in the transformation and growth of both Hawaiian Airlines and WestJet. His style of leadership is unique and epitomizes the attributes of a great Customer Experience leader that is able to simultaneously lead through significant change while leading a strong operation. In his words: “When you walk into work every day ask yourself a simple question. Do I have this job because of what I did and I deserve it or do I have this job a privilege?” Listen more episodes:https://thecustomer.guru/ Powered By Propulo Consulting: https://propulo.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

In an age where technology allows anyone with a good idea and an Internet cable to become your next competitor, how do ensure superior customer experience? ITWC CMO Fawn Annan discusses how a “good experience” has overtaken price or product as a key focal point in transactions. They also explore how AI and mobility are enabling a more frictionless experience.

Sen is joined by a special guest on this week's podcast: Claudia Adreani, Business Head of Customer Excellence at Boehringer Ingelheim. Amongst a plethora of topics, they discuss the evolving world of marketing in pharma and Claudia's gymnastics pedigree!

Tom Dutta is a senior business leader, speaker and International #1 Best Selling author with more than 30 years experience helping build and grow companies in Canada and the USA. Tom brings leadership experience from the Financial Services, IT, TELCO, Not-For-Profit, and Health sectors. His career includes senior roles in many of Canada's prestigious companies including President and CEO, and Chairman of the Board. As Founder and CEO of KRE-AT® Tom is the world's only motive-based leadership expert. In concert with his business expertise, Tom's intense travel and study of the science behind success has enabled him to create a proven coaching and mentorship formula called The Way of the Quiet Warrior®. This dynamic program helps leaders manifest success by discovering purpose, taking action and living life their way. Tom mentors CEOs and Executives and has extensive experience participating in and facilitating masterminding. Tom is Executive Producer and Host of the EPIC Podcast “The Quiet Warrior Show” and appeared on William Shatner's Moving America Forward TV Show. Previously, Tom was General Manager with Ocean West Financial, Chief Operating Officer of the Annex Group, one of BC's fastest growing IT Professional Service Firms. He was CEO with CRI Canada, a Division of AEGON - a supplier of software and financial services globally. At TELUS, one of Canada's largest telecommunications companies, Tom held a dual role of Director, Customer Excellence and Director, Enterprise Marketing. VanTel Credit Union was his first executive role as Vice President, Sales Marketing and Operations and previously he held Management roles with Toronto Dominion Bank. Tom has served on a number of industry boards and served as Chairman of the Board for MDABC working to pioneer a change in the Mental Health model. Tom Learn more about your ad choices. Visit megaphone.fm/adchoices

In this week's podcast Dr. Michelli discusses how great leaders develop recognition excellence by creating effective reward and recognition programs...