Podcasts about digital experiences

This week on Catalyst, Tammy is joined by Tucker Burhans, Data Engineering Supervisor at Corning and a finalist for the Next Generation Leadership Award at the Manufacturing Leadership Council Awards Gala. Tucker traces his journey from competitive swimming and pre-med to data engineering, with a love of problem-solving serving as a common thread throughout. He shares his leadership philosophy in an era of rapid technological change and AI: success means championing others and helping them succeed. Having entered the workforce just as AI was beginning to take hold, Tucker offers a unique perspective on both the challenges and opportunities it presents. He discusses the importance of critical thinking and domain expertise when implementing AI, as well as the need to balance new technologies with human judgment. Tucker also shares his personal AI story and how he's using it to support his newfound passion for gardening. Please note that the views expressed may not necessarily be those of NTT DATALinks: Tucker Burhans Corning Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

On a Friday, one of Miro's architects set his agents loose on the company's AI engine. Nobody asked him to. By Monday, he demoed a full refactor. Tuesday, it had a kickoff, and a few months later it was the headline of their user conference. Here's the twist. Miro has refused to rebuild its process around AI. They've kept the same three milestones they've always had...they just changed what happens around them. Our guest today is Jeff Chow, Miro's Chief Product & Technology Officer. He helps lead a company whose entire job is helping cross-functional teams work better together, which makes it an unusually good place to watch what AI is actually doing to how teams build. Jeff's take: AI hasn't moved the milestones — It's rewritten everything that happens between them. In this episode, he shares: The false confidence trap of building alongside an agent that tells you every idea is brilliant, and why that makes the moments where humans actually align more important than ever Why product "process barnacles" accrete on companies as they scale, and how that quietly turns a culture of invention to optimization at just the wrong time And why saying no is the next organizational crisis. Now that anyone can build almost anything, it's become clear that coding was never the hard part Links Jeff's LinkedIn: https://www.linkedin.com/in/jjchow/ Miro: https://miro.com/ Chapters 0:00 Introduction 2:20 Why Miro refused to rebuild its process around AI 5:20 What shows up at kickoffs and solutions reviews now 12:15 The false confidence trap: Say no to "yes-man" agents 14:30 From optimization culture to invention culture 18:20 How one IC's side project reshaped Miro's AI engine 22:30 Process barnacles and why saying no is the next crisis 27:30 Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Jeff Chow.

This week on Catalyst, Tammy is joined by Adam Zaouague, Automation & Data Specialist at Reata Engineering & Machine Works and a finalist for the Next Generation Leadership Award at the Manufacturing Leadership Council Awards Gala. Adam traces his path from a high school CNC machining program to being recruited by Reata's owner (at the age of 17!) and eventually leading the company's engineering department. He reflects on why trust and emotional intelligence matter as much as technical skill when leading others, then turns to AI, arguing that as machines take on more of the workload, intention and focus become the real differentiators. He shares Reata's philosophy of slowing down to speed up, the internal AI tool the company is building to let subject matter experts create their own solutions, and how integrity and teamwork remain the values that hold it all together. Please note that the views expressed may not necessarily be those of NTT DATALinks:Adam Zaouague Great CEOs are Lazy Tomo Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We've got something different today: a live demo and walkthrough of how an actual product leader built a real, PM-focused tool with AI. Our guest today put her proverbial money where her mouth is when she got sick of the AI hype and anxiety and grew tired of writing the same status update five different ways for five different audiences. So she decided to build her way out of the never-ending loop of draft, then repackage again and again and again. And today, she's going to demo it for us and show how she and a team of collaborators built an entire AI PM operating system to help with the myriad of similar, repetitive tasks that product leaders face! Parul Goel has spent nearly 20 years in product, including almost nine at PayPal building a zero-to-one payments platform for marketplaces, and her recent stint as Senior Director of Product at Indeed.com, leading the payments and billing platform through a major scaling challenge. In this episode, Parul shows: A live demo of the PM operating system she built with 3 fellow product leaders and the four-layered architecture behind it Why the "context library" and codifying company identity, stakeholders, and voice is the layer most people skip, BUT the one that matters most And how the system handles core PM workflows like exec updates, cross-functional communication, customer interview synthesis, and PRD drafts Links Parul's LinkedIn: https://www.linkedin.com/in/pg2121/ PM OS GitHub project: https://github.com/goelparul-cyber/AI-PM-OS Parul's collaborators: Vidya Sarangapan: https://www.linkedin.com/in/vsara/ Priyank C.: https://www.linkedin.com/in/priyankachaturvedimit/ Bhagyashree Prabhakar: https://www.linkedin.com/in/bhagya-prabhakar/ Chapters 00:00 Introcution 02:58 The inspiration behind Parul's PM OS tool 07:26 Live Demo: Exec update (Video version on YouTube!) 12:54 Other PM OS skills 13:55 Why building the context library is the most important part of the process 20:48 The future of PM with AI 21:57 Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Parul Goel.

This week on Catalyst, Tammy is joined by NTT Data's Chief Strategy Officer Roli Agrawal for a conversation about implementing technology that works for everyone. Roli shares about her upbringing in India and how the privileges and discriminations she experienced made her passionate about fighting inequities. Roli shares her perspective on how bias creeps into AI systems, and what leaders can do to catch it early. They discuss what a responsible AI framework — trusted, ethical, secure, fair, and sustainable — looks like in practice, and why building datasets that reflect society is both a moral and a business imperative. Please note that the views expressed may not necessarily be those of NTT DATALinks: Roli Agrawal Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Everyone loves to romanticize the founder who starts from zero. But most successful product and digital leaders will likely find themselves using a slightly different flavor of that skill: intrapreneurship — building something new inside an established company...whether it be a business unit, go-to-market approach, product, or other. Gaurav Jaiswal has done exactly this several times. At SAP, he co-founded SAP Digital, a B2B2C business built to let anyone in the world discover, try, and buy SAP products — taking it from zero to $180 million in just a couple of years. Most recently, as VP of Digital Product at Pearson, he did it again, launching a subscription e-textbook product from idea to market in six months, and scaling to $65 million in just about 2 years. In this episode, Gaurav shares: How he got SAP's board to approve an entirely new business unit in just six months, and the framework he used to get market traction just as quickly How he took those lessons to Pearson, a 150-year-old publishing company, and helped turn it into one that runs like a software business And why building inside a public company is a trade — you get the brand and customer base built in, but you're on the hook for the full legacy culture and scrutiny that comes from operating in a larger, established company Links LinkedIn: https://www.linkedin.com/in/gauravjaiswal/ Chapters 00:00 Introduction 02:30 Gaurav's digital product origin story 05:43 Scaling to 180M ARR 06:52 Gaurav's four P's framework 14:54 Launching Pearson+ and scaling 19:46 The importance of intraprenuership 23:31 Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Gaurav Jaiswal.

Send us Fan MailSince joining TGI Fridays in January 2025 as Director of Global Marketing, Christopher Houston has made it one of his priorities to ensure that the company's digital platforms serve as a conduit for the brand, rather than a barrier. Houston is focused on innovating to create a digital guest journey that is streamlined not just for TGI Fridays' current guests, but also the next digital-first generation. This means making sure all the digital touch points reflect the energy that the restaurant's guests feel when they visit Fridays, according to Houston.Stay connected with Loyalty360! Follow us on LinkedIn and X for the latest loyalty insights, industry news, and upcoming events.https://www.linkedin.com/company/loyalty-360https://x.com/Loyalty360https://www.youtube.com/@Loyalty360_

This week on Catalyst, Tammy is joined by Craig Vaughan, Executive Managing Director and Global Head of AI Go-to-Market at NTT DATA, three months into the role. Craig traces his path from studying architecture at Cornell through an MBA at Wharton and a master's in business analytics from NYU Stern, then through go-to-market roles at SAP and a decade leading AI and gen AI practices at Accenture. He and Tammy dig into how leading diverse, cross-functional teams and moving at AI's breakneck pace aren't in tension but actually reinforce each other. They also discuss what drew Craig to NTT DATA's culture, the partnerships with OpenAI, Google, Anthropic, and Mistral that are shaping how the company delivers for clients, and how to keep AI adoption human-centric so workers are repurposed rather than replaced.Please note that the views expressed may not necessarily be those of NTT DATALinks: Craig Vaughan Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

To most people, DoorDash is an easy fix when you just need food. Our guest today would argue that's the least interesting thing they do. Vassili Samolis has been VP of Product at DoorDash for 5 years and counting, leveraging lessons from Instagram & Pinterest to help turn a simple food delivery app into a high-trust local commerce platform for the more than one million merchants who use it to help drive their businesses. In this episode, Vassili shares: How DoorDash built a successful local commerce platform based on extreme alignment - they only get paid when a business gets a customer and a consumer finds the food that they want Why he thinks there's never been a better time to be a PM - not in spite of code getting cheaper but because of it And how a crowded field of a million restaurants, bodegas, and local shops taught him that the best products often start with a single, very specific customer story Links LinkedIn: https://www.linkedin.com/in/vassilisamolis/ DoorDash: https://www.doordash.com/ Chapters 00:00: Introducing Vassili and DoorDash's mission to empower local businesses 02:29 Why local restaurants struggle to survive and grow 04:27: TL;DR into Vassili's product background: From Instagram and Pinterest to DoorDash 05:39: Turning a delivery app into a full local commerce platform 07:23: Product lessons and first principles thinking 12:00: The most unexpected customer insight Vassili and his team discovered 14:10: AI and the future of product teams 17:52: What AI deployment looks like on Vassili's team 18:50: Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Vassili Samolis.

This week on Catalyst, Tammy is joined by Kevin Thimjon, President of the Arrow McLaren IndyCar Team, who oversees the business side of one of the sport's most storied organizations, from finance and commercial strategy to administration. Kevin traces his path from public accounting through a series of private equity-backed CFO roles and into the CEO seat, describing each stop as a new tool added to his belt for better leadership. He and Tammy dig into what it takes to lead a team through a high-profile driver lineup change while staying focused on finishing the current season strong, the constant tension between running a profitable operation and chasing wins on the track, and the philosophy behind Arrow McLaren's partnership approach, where the goal isn't landing new sponsors but making every partner feel like the standard everyone else should be measured against. By the end of the conversation you'll be searching for McLaren's papaya orange merch!Please note that the views expressed may not necessarily be those of NTT DATALinks:Kevin Thimjon Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In a crowded market, copying products has become effortless. Herman Scheer cofounder John Scheer explains why building a strong, clear brand is an entrepreneur's last line of defense. By rooting messaging in human truth and optimizing copy for AI search tools, he reveals how modern businesses can carve out lasting market moats that drive long-term value. For more on Herman Scheer, in show notes, click here. Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

This week on Catalyst, Tammy is joined by Beth Howen, President of State, Local Government and Education (SLED) at NTT DATA, who helps government agencies and school systems modernize the technology touching everyday life. Beth traces her path from becoming a state CIO in Indiana at 28 through leadership roles at Capgemini, TELUS International, Atos, and the City of Indianapolis. So how did she do so much at such a young age? Beth credits it to a willingness to work outside rigid processes when they don't serve the outcome. She and Tammy dig into how AI risks compounding government's legacy-system problems if agencies automate broken workflows instead of modernizing first, and the promise of AI-powered care reaching rural and underserved communities.Please note that the views expressed may not necessarily be those of NTT DATALinks: Beth Howen Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Emma Boyd, a recent Chapman University graduate stepping into her first job as a practice analyst at a San Francisco law firm just as her generation navigates entering the workforce in the age of AI. Emma and Tammy discuss how she's learning to use AI as a tool for condensing and outlining her work, without letting it take over the writing and critical thinking she loves. They also dig into her capstone project at Fabletics, where she researched the legal and ethical questions around AI-generated models in fashion marketing, uncovering a constant cycle of new technology outpacing legal standards almost as soon as they catch up. Emma also has some advice for senior leaders: don't underestimate Gen Z, who are more gritty and driven than older generations often assume.Please note that the views expressed may not necessarily be those of NTT DATALinks: Emma Boyd - LinkedInLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode from the archives, Tammy is joined by Nimesh Mehta. Nimesh is the Chief Information and Strategy Officer at National Life Group and is passionate about creating human experiences with AI — music to our ears! Tammy and Nimesh discuss how to implement digital transformations with empathy and purpose. Nimesh also shares his thoughts on why psychological safety is so important at organizations working at the forefront of technological change, because disruption can't happen in the presence of fear.Please note that the views expressed may not necessarily be those of NTT DATA.Links:The Trusted Advisor Learn more about Launch by NTT DATAThis podcast is presented by Catalyst, the opinions and views expressed are those of the host and participants and do not necessarily reflect National Life Group's views on the topics discussed. This podcast is for informational purposes only and is not to be construed as an offer to sell or the solicitation of an offer to buy a security in any state where such offer or solicitation would be illegal. Any unauthorized use is prohibited. National Life Group is a trade name of National Life Insurance Company (NLIC), Montpelier, VT and its affiliates. This podcast was recorded on 2/21/2025. TC7784363(0325)3See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We've all been witness to how AI collapses the org chart: leaders are back to doing IC work, ICs are shedding the busy work, and teams are shipping features in two-week sprints that used to take a year. Our guest today is Eric Anderson, SVP of Product at Datasite, the virtual data room platform where billion-dollar M&A deals get done. He walks us through how a real-life, AI-first team has made progress in adoption and the difficulties along the way. In this episode, Eric shares: How the contract has changed as the PM role has evolved. It's not a layoff story - but product has collapsed back to subject-matter expertise, judgment, and taste Inside their “iteration zero” process: where PRDs are written live in the meeting, prototypes are wired to real data, and what the new bottleneck is now that building is fast Plus how you build trust in your AI product when a billion dollars is on the line: citations for everything, correlation, not imperative statements, and why nobody lets the computer decide Links LinkedIn: https://www.linkedin.com/in/eric-anderson-pr0ductexec/ Datasite: https://www.datasite.com/ Chapters 00:00 Introduction 03:04 AI is flattening the org chart (and why that's a good thing) 07:32 "The contract has changed": PRDs written live, ideas to code in minutes 14:42 Rise of the hyper creator: Blurring roles on the product team 17:53 Shipping fast isn't enough: Why taste and focus are the new bottleneck 21:35 Inside the virtual data room (VDR) 26:52 How Datasite builds trust in AI insights 31:59 Wrapping up Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Eric Anderson.

This week on Catalyst, Tammy is joined by Shelly Swanback, a transformation executive who spent her career helping global organizations navigate digital disruption and large-scale cultural change. Before retiring, Shelly co-founded and helped build Accenture Digital, then went on to lead Western Union and TTEC through major transformations, and she recently published a chapter in The AI Edge: How to Thrive Within Civilization's Next Big Disruption. Shelly and Tammy discuss what leaders need to be communicating right now, and why in this moment of disruption, messaging matters as much as the vision itself. They also dig into why so-called soft skills, curiosity and emotional intelligence are, in fact, hard business requirements at a time when employees are anxious about what AI means for their jobs and their futures. As Shelly puts it, leadership isn't about having all the answers, it's about building teams that can thrive within the questions. Please note that the views expressed may not necessarily be those of NTT DATALinks: Shelly Swanback The AI Edge: How to Thrive Within Civilization's Next Big DisruptionLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Cal Thompson, designer, product advisor, artist and mindfulness teacher with over 15 years of experience in human-centered design. Cal most recently served as VP of Product Design and Research at Headspace, where they led both a design team and a scientific research team through the company's expansion from a meditation app into a full mental health platform. Cal explains how growing up gay in the south impacted how they see design and makes a strong business case for incorporating accessibility into all products and designs. They also explore why the design toolkit is more critical in the AI era than ever before, and why vibe coding without domain expertise risks producing what Cal calls "feature slop." They also dig into the attention economy and how mindfulness is quietly becoming a radical act in a world engineered to capture your focus.Please note that the views expressed may not necessarily be those of NTT DATALinks: Cal Thompson Headspace Future London Academy Center for Humane TechnologyGreenway Institute Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We've all been witness to how AI collapses the org chart: leaders are back to doing IC work, ICs are shedding the busy work, and teams are shipping features in two-week sprints that used to take a year. Our guest today is Eric Anderson, SVP of Product at Datasite, the virtual data room platform where billion-dollar M&A deals get done. He walks us through how a real-life, AI-first team has made progress in adoption and the difficulties along the way. In this episode, Eric shares: How the "The contract has changed" as the PM role has evolved. It's not a layoff story - but product has collapsed back to subject-matter expertise, judgment, and taste Inside their “iteration zero” process: where PRDs are written live in the meeting, prototypes are wired to real data, and what the new bottleneck is now that building is fast Plus how you build trust in your AI product when a billion dollars is on the line: citations for everything, correlation, not imperative statements, and why nobody lets the computer decide Links LinkedIn: https://www.linkedin.com/in/nishaat-vasi/ Zipcar: https://www.zipcar.com/ Resources The Right Kind of Wrong by Amy Edmondson: https://www.simonandschuster.com/books/Right-Kind-of-Wrong/Amy-C-Edmondson/9781982195069 Chapters 00:00 Intro 03:37 Zipcar and the customer experience wake-up call 05:27 Ditching the email survey for real-time feedback 09:55 Turning NPS into OKRs 13:13 The top 3 priorities: Cleanliness, damage, and maintenance 16:51 The zero-cost pilot that now saves millions of dollars 25:42 The issue with "AI theater" 27:43 How genAI spotted a hidden fuel card problem 32:13 Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Nishaat Vasi.

This week on Catalyst, Tammy is joined by Carolyn Lee, President of The Manufacturing Institute, the workforce development and education affiliate of the National Association of Manufacturers. Carolyn grew up in a manufacturing family on Long Island and spent years on Capitol Hill before taking the helm of the MI in 2017. Tammy and Carolyn dig into the widening gap between AI adoption at the executive level and awareness on the shop floor, and why closing it is the defining challenge for American manufacturing right now. They also unpack the fear factor driving resistance to change and Carolyn announces the forthcoming AI for Manufacturing 101 curriculum to help manufacturers who are at risk of falling behind. Please note that the views expressed may not necessarily be those of NTT DATALinks:Carolyn LeeThe Manufacturing Institute - AI Skills Training Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Our guest today is Laura Burkhauser, CEO of Descript, the video editor that's been AI-native long before “AI-native” was something you put in a pitch deck. Laura's route to the CEO seat started as a customer. She loved the product enough to knock on founder Andrew Mason's door and ask to work on it. She joined to lead product, but only three years later she's succeeded the well-known founder and is running the company. Today, Laura is here to talk about both sides of that journey: finding peers and mentors when you're suddenly the most senior person in any room, and driving AI adoption across an org already known for AI in its product. In this episode, Laura shares: Her "tech acceptance framework" — the 4 stages from outright hostility to "rewired" — and how to figure out where YOUR team actually sits Why telling IC PMs that AI means 2x productivity just sounds like they're doing twice the work — and her “find the dream” reframe that actually gets real buy-in How Laura built Descript's AI philosophy around one principle: "Struggle with your art, not with your tools" and why she doesn't want anyone one-shotting their videos Plus the trap most companies are falling into right now: AI systems that walk out the door when the person who built them leaves, and how to make progress durable across your org Links LinkedIn: https://www.linkedin.com/in/burkhauser/ Descript: https://www.descript.com/ Resources What Got You Here Won't Get You There: https://www.barnesandnoble.com/w/what-got-you-here-wont-get-you-there-marshall-goldsmith/1112274786 Chapters 00:00 Intro 01:07: Laura's career journey: From fashion startups to finding her path to product 03:26: The "what got you here won't get you there" moment 4:05: Finding peers and mentors when you're the most senior person in the room 12:06: "Struggle with your art, not with your tools" — Descript's AI philosophy 15:04: AI as a derivative technology and the democratization of creativity 17:59: The tech acceptance framework: From hostile to rewired 18:50: Running AI hackathons and reimagining company systems 22:40: Pitfalls of AI adoption: Cost, durability, and automating broken systems 24:42: The two-by-two framework for getting your team AI-pilled 27:49: Conclusion Follow LaunchPod on YouTube We have a YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Laura Burkhauser.

This week on Catalyst, Tammy is joined by Sezin Palmer, AI Solutions Leader at NTT DATA in North America. Sezin traces her impressive and unconventional journey from CIA analyst and Navy submarine warfare programs to building the National Health Mission area at Johns Hopkins' Applied Physics Lab from scratch, then leading health AI and data at EY. Tammy and Sezin dig into the democratization of AI and what it means that capabilities once locked behind years of data science training are now accessible to nearly anyone. They also discuss the thorny challenge of how organizations decide what not to build and why the hardest leadership problem right now isn't launching AI, it's knowing when to stop. Sezin also shares her vision for what has her most excited: the convergence of software, robotics, and biology. Please note that the views expressed may not necessarily be those of NTT DATALinks: Sezin Palmer Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

AI Won't Kill Websites or Email; It Will Transform ThemIn this clip, Adam Harmetz, VP of Product Management at Microsoft, shares a balanced perspective on AI's impact on digital experiences

Most healthcare digital experiences are designed for a patient who doesn't exist and a promise they can't deliver. Lauren DeGeorge, chief client officer at Huge, joins MM+M reporter Bella Czajkowski to discuss what patients actually expect from digital health — and why the gap between expectation and reality keeps growing. From AI-powered patient journey simulation to the lessons consumer digital experience holds for health systems, DeGeorge makes the case that the industry's next leap is building for the patients in front of you, not the ones in your personas deck. Check us out at: mmm-online.com   Follow us:  YouTube: @MMM-online TikTok: @MMMnews Instagram: @MMMnewsonline Twitter/X: @MMMnews LinkedIn: MM+M   To read more of the most timely, balanced and original reporting in medical marketing, subscribe here. Music: “Deep Reflection” by DP and Triple Scoop Music. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

We talk to Tomer Mann, Chief Revenue Officer at 22Miles about what they will be showcasing at booth C5753 in the Central Hall. We also discuss the evolution of digital signage to contain an entire ecosystem, and how 22Miles is using their solutions to make this happen.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Ben Larsen has spent nine years inside a company that built its reputation on something increasingly rare in insurance: actually caring. Wellfleet Insurance — a Berkshire Hathaway company — has answered the phone for college students navigating health insurance for the first time for over three decades, and that white-glove service culture is baked into everything. Now, as Digital Experience Officer, Larsen is the one tasked with figuring out how to take that same care and push it through a screen. In this conversation, Larsen walks Dom Nicastro through the real shape of digital transformation inside a multi-line insurance business — the legacy infrastructure hiding below the surface, the student health advisory council that tells him exactly what Gen Z actually wants, the small and large bets he's placing on bot technology and agentic AI, and why none of it works without getting the data right first. Oh, and there's a Salem State College baseball reunion in here too. You've been warned.

This week on Catalyst, Tammy is joined by Abhijit Sunil, Senior Analyst at Forrester Research, where he leads flagship research programs on IT sustainability, sustainability management, and climate risk. Abhijit traces his remarkable journey from designing robotics labs at IIT Bombay to consulting at Ericsson and McKinsey, before landing at Forrester where a flood of client questions about data center efficiency set him on the path to sustainability research. He shares how volunteering as a teacher in Mumbai's slums profoundly shaped his worldview—giving him a lens for seeing optimization and sustainability as deeply human issues, not just technical ones. Tammy and Abhijit also dig into the double-edged nature of AI, from its staggering energy demands to its extraordinary potential to democratize access, and why the answer to almost every big question in sustainability lives somewhere in the Goldilocks zone between extremes.Please note that the views expressed may not necessarily be those of NTT DATA.Links: Abhijit Sunil Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week, Andy sits down with Karl-Fritz Scheufele, Chief of Staff – Craft, Digital & Experience at Chopard and a third-generation member of the family that manages this historic brand.

This week, Tammy welcomes Will Townsend to the Catalyst podcast booth, recording live from NTT Research's Upgrade event in Silicon Valley. Will is the Chief Analyst at LoneStar Advisory and Research, an independent firm he launched after nearly a decade at Moor Insights & Strategy. In this conversation, Will shares where he's seeing AI create genuine, measurable impact beyond the pilot stage. Will also makes the case for post-quantum readiness as the next critical frontier and gives a candid look at his own hands-on science experiment with an OpenClaw mini PC — because, as he puts it, there's no substitute for getting your hands dirty.Please note that the views expressed may not necessarily be those of NTT DATA.Links: LoneStar Advisory and Research Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Caleb Knight joins Tammy in the Catalyst podcast booth, recording live from NTT Research's Upgrade event. Caleb is the Director Of AI TechX, Industry Partnerships and Economic Development at the University of Tennessee, Knoxville. Together they explore the reality of AI in the workforce; reframing the conversation around job displacement into job creation and opportunities.They dive into how the University of Tennessee is working with a variety of industry partners to empower the next generation entering the workforce, how this translates across industries and fields, and how being a lifelong learner is the way forward! Please note that the views expressed may not necessarily be those of NTT DATALinks: Caleb Knight AI TECHX Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The conversation continues! In the conclusion of our special two-part coverage from eTail Toronto 2026, host Jeremy Goldman sits down with four more industry experts to explore the shifting dynamics of modern retail and what it takes to stay ahead in an increasingly automated landscape. Featured in this episode: - Janet Ihm (Vice President, Channel Strategy & Digital Experience, Ontario Cannabis Store): Using retail data programs to level the playing field for mom and pop shops and the importance of intentional, cautious AI strategy. - Thomas Hamilton (VP of Sales & Marketing): Why he's teaching his team philosophy and critical thinking to act as tastemakers who audit the machine. - Mario Lemieux (Partner, DAC): The collapse of the traditional marketing funnel and the rebirth of the physical store as a billboard for the brand. - Roger Emeka (Director of Customer Experience, Browns Shoes Inc.): Why Customer Experience is a profit center and the immediate fallback rule that keeps humans at the center of the journey. Listen now to hear the full conclusion of our eTail Toronto series!

This week, Tammy welcomes Bob Pick to the Catalyst podcast booth, recording live from NTT Research's Upgrade event. Bob is the EVP & CIO at Tokio Marine North America, a multinational insurance holding company headquartered in Tokyo, Japan. In their conversation, Bob shares how his nontraditional background in the humanities—including research on the history of swimming pool design—has shaped his approach to working in technology. He and Tammy also discuss the advantages of working at a Japanese company, notably the philosophy of sustainability and encouraging personal development. Bob also shares examples of where he's been bullish on adopting AI, while cautioning against rushing headfirst into disruption. He argues that the most successful companies will be those that take a moment to determine how new technology like AI can meaningfully improve how they work. Please note that the views expressed may not necessarily be those of NTT DATALinks: Bob Pick Tokio Marine North America Services Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A program manager told Sriram Iyer it would take 6 to 9 months to ship the first slice of their new product. Sriram challenged the team to do it in just five days. At first, they laughed. Then he rolled his sleeves up, dug in with the team, and they did it. 5 days, from Monday to Friday. Sriram has spent his career walking into companies like Salesforce, Adobe, and Freshworks, and pulling timelines apart. He calls himself the simplifier in chief, and the secret isn't the AI tooling. It's everything underneath the AI tooling that most leaders won't actually do. That's what make teams trust, and follow, him. In this episode, Sriram breaks down exactly how that five-day sprint worked, including: The "thinnest slice of pizza" principle that kills scope creep before it starts Why AI made it possible — but isn't really the point How to find the team members in any org who are actually ready to just make stuff happen — and why mindset matters more than tooling And why none of this works without trust, prioritization, taste, and an executive willing to get in the weeds and take personal responsibility for the outcome Links LinkedIn: https://www.linkedin.com/in/sriramviyer/ Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Sriram Iyer.

Send us Fan MailWouldn't you like to make more - and more profitable - auto loans? Just about every credit union would say a loud yes and that is why this episode is a must listen.  On the show is Zach Eychaner, the VP of Digital Experience at ELGA Credit Union, a $1.5 billion institution based in Michigan.  Also on the show is Mitch Rutledge, CEO of Vertice AI, a Georgia based company that says it provides actionable and measurable account holder intelligence to help credit unions  offer their members the right products, solutions and services at the right time.How to do exactly that? Rutledge tells how on the show and Eychaner gives the verdict about whether it's working at ELGA.  Every credit union wants to know how to make more targeted loan offers and, explains Rutledge, the answers are in the data - the institution's data that it already has if it learns to mine it properly.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com  And like this podcast on whatever service you use to stream it. That matters.  Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

This week on Catalyst, Tammy is recording live from Upgrade - NTT Research's annual event that brings together the latest in research and innovation from NTT groups around the world. In this episode, Tammy is joined by Kathleen Zaski, Vice President of IT, Clinical Innovation and Technology Leader at Renown Health where she oversees the technology shaping how patients are cared for and how clinicians work. Together they dive into Kathleen's journey from nursing in the Cardiac ICU to executive IT leadership, how her clinical background informs every technology decision she makes, and what it truly takes to implement and deploy AI in a way that benefits both the patient and clinician experience.Please note that the views expressed may not necessarily be those of NTT DATALinks: Upgrade 2026 Kathleen Zaski Renown Health Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Long before “AI Agent” was the buzzword in every product discussion, Julia Dalton was already deep into solving the problems of coordinating thousands of worker agents, creating clear instruction prompts, and evaluating output quality. Julia is SVP of Product at the AI-support automation platform, Capacity. Previously, she helped scale workflow orchestration at OneSpace, formerly known as Crowdsource, where thousands of freelancers executed microtasks for major retailers. As it turns out, managing humans at scale and managing AI agents have a lot more in common than most people realize. In this episode, Julia shares: The two failure modes that kill every AI agent before the model ever runs Why running a crowdsourced work platform gave her incredible insights into building effective agentic AI products How Julia and her team built an AI system to triage and prioritize product feedback, automating low-complexity builds and helping make better decisions on high-stakes tradeoffs Links LinkedIn: https://www.linkedin.com/in/juliadalton/ Capacity: https://capacity.com/ Chapters 00:00 Intro 00:52 Julia's startup roots at OneSpace 02:00 Transitioning from the human API to AI agents 02:47 Microtasking workflow chains 06:54 Routing rules and AI orchestration 11:55 Validating prompts with simulations 15:08 Recursive prompting in practice 17:46 Data and knowledge orchestration 20:57 PRP triage app for product requests 26:56 Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

This week on Catalyst, Tammy is joined by Bob Rosen, Chief Information Officer at Arcosa. Bob discusses his career journey, including his early experience in the Air Force working with electronics and even designing tech for F-14 fighter jets! He shares how those formative roles shaped the leadership principles he carries today—most notably, that the best idea wins and that bad news doesn't improve with age. Bob and Tammy also explore the role of healthy skepticism in today's rapidly evolving AI landscape, and the importance of thinking strategically about where—and whether—AI can truly drive business results.Please note that the views expressed may not necessarily be those of NTT DATALinks: Bob Rosen Arcosa Inc. Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this week's repeat episode, we're joined by the undisputed queen of B2B positioning: April Dunford. April is the best-selling author of the seminal book "Obviously Awesome" and the new hit "Sales Pitch." She has spent 25 years as a startup executive and consultant, helping companies stop guessing and start winning. If you have ever struggled to explain exactly why customers should pick you over the other guy, this episode is a masterclass. In this episode, April talks about: Why Positioning is a Product Problem: How undefined positioning leads to wasted roadmaps, "not good enough" feedback from Sales, and engineering teams burning out on features that don't win deals. The "AI Washing" Trap: Why saying "We have AI" is no longer a strategy—and how to articulate the specific value your tech unlocks that the competition can't. Why she loves when competitors lie: How to ethically trap competitors who over-promise features (and the one question sales should tell your prospects to ask them). And finally, Vision vs. Reality: How to sell the "glorious future" without losing the deal you need to close today. Links LinkedIn: https://www.linkedin.com/in/aprildunford/ April's website: https://www.aprildunford.com/ April's books: https://www.aprildunford.com/books Resources (Ethically) cheat your way to $250M+ | Mikal Lewis, Product Exec. (Whole Foods, Nordstrom): https://youtu.be/5txeT2U_YQo Chapters 00:00: Introduction 01:45: April's journey from engineering to marketing to product positioning expert 05:00: The shifting lansscape: Position from COVID to the AI era 10:45: Moving beyond "AI washing" to find differentiated value 15:30: Defining your true competitive landscape 20:30: How to be worth your customers' migration risk 23:45: Why April likes when competitors "lie" about their capabilities and features 32:00: Why positioning is critical for product and engineering alignment 35:00: April's new book details Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: April Dunford.

Personalization at scale gets pitched like a switch you flip, but the reality is messier and way more human. From Adobe Summit, Jeannie Walters' sits down with IBM leaders to unpack what it takes to deliver customer experience that feels consistent, connected, and genuinely helpful across digital touchpoints even when different teams, tools, and timelines are involved.First, Betsy Rohtbart, VP, Digital Experience & IBM.com, shares a simple reframing with big implications: start with the task your visitor is trying to complete, then design the experience to make that “pay off” every time. We talk about why customers often feel the gaps instead of the beautiful moments we intended, how secret shopping your own trial and onboarding flow exposes breakpoints fast, and why chasing problems like a “toddler soccer game” creates more friction. The standard is brutal but fair: customers compare you to their last best experience anywhere.Then Jay Trestain, EMEA Marketing Transformation Lead & Client Partner, breaks down agentic orchestration in plain terms: AI agents that act as domain experts and work together across an enterprise workflow. We dig into what leaders miss when they rush to deploy AI, how a clear North Star vision sharpens decisions about martech, process redesign, and KPIs, and why agentic technology is changing digital discovery by bypassing traditional web real estate. The punchline: governance is not red tape, it's the engine for rapid, high-quality decisions that help good pilots scale into real value.Subscribe for more practical customer experience strategy, share this with a teammate leading transformation, and leave a review.Follow Betsy Rohtbart on LinkedIn: www.linkedin.com/in/betsymorserohtbart/Follow Jay Trestain on LinkedIn: www.linkedin.com/in/jay-trestain/Resources Mentioned:Order your copy of Experience Is Everything -- experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- CXIMembership.comExperience Investigators -- experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

In the rush to implement AI across the customer experience, are we at risk of creating more digital barriers than we're breaking down?Agility requires a holistic view of the entire digital experience. It's the ability to see not just how individual channels are performing, but how they work together to serve every potential customer, inclusively and intelligently.Today, we're going to talk about what it takes to build that holistic view. We'll explore how brands can unify their performance analytics to move beyond traditional SEO, the dual role of AI in both creating personalized content and ensuring it's accessible, and why inclusivity is becoming one of the most powerful levers for brand growth.To help me discuss this topic, I'd like to welcome Nayaki Nayyar, CEO at Siteimprove. About Nayaki Nayyar Nayaki Nayyar is an accomplished technology executive with a proven track record of driving growth, innovation, and market leadership in enterprise SaaS for over 25 years. As the CEO of Siteimprove, she spearheads the company's vision and strategy, accelerating its market leadership in Agentic Content Intelligence powered by Siteimprove.ai platform. In her prior role as the CEO of Securonix, she guided the company's strategic shift into AI with the launch of Securonix EON, an AI-powered cyber-security platform. Under her leadership, Securonix secured its position in the Gartner Magic Quadrant for SIEM for five consecutive years, driving significant growth and product innovation to address evolving global cybersecurity threats.Nayaki brings deep expertise in scaling businesses organically and through strategic acquisitions. As President and Chief Product Officer at Ivanti, she established the company's cybersecurity and endpoint management strategy, growing revenue from $500M to $1.2B and doubling the total addressable market from $30B to $60B in just two years. She also played a pivotal role in launching the Ivanti Neurons Platform and driving expansion through acquisitions. As BMC Software's President of Digital Service and Operations Management, Nayaki led its transformation into AI-driven enterprise solutions with the BMC Helix suite, a strategic evolution that contributed to BMC's $8.2B exit in 2018.Nayaki serves on the boards of TD Synnex and Corteva Agriscience and is a graduate of the Stanford Executive Program. She holds a B.E. in Mechanical Engineering from Osmania University and an M.S. in Computer Science from the University of Houston. Recognized among the "Top Women in Technology in the U.S." by Technology Magazine in 2022, she is a respected leader shaping the future of enterprise technology in the AI era. Nayaki Nayyar on LinkedIn: https://www.linkedin.com/in/nayakinayyar/ Resources Siteimprove: https://www.siteimprove.com/ The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

In the rush to implement AI across the customer experience, are we at risk of creating more digital barriers than we're breaking down? Agility requires a holistic view of the entire digital experience. It's the ability to see not just how individual channels are performing, but how they work together to serve every potential customer, inclusively and intelligently. Today, we're going to talk about what it takes to build that holistic view. We'll explore how brands can unify their performance analytics to move beyond traditional SEO, the dual role of AI in both creating personalized content and ensuring it's accessible, and why inclusivity is becoming one of the most powerful levers for brand growth. To help me discuss this topic, I'd like to welcome Nayaki Nayyar, CEO at Siteimprove. About Nayaki Nayyar Nayaki Nayyar is an accomplished technology executive with a proven track record of driving growth, innovation, and market leadership in enterprise SaaS for over 25 years. As the CEO of Siteimprove, she spearheads the company's vision and strategy, accelerating its market leadership in Agentic Content Intelligence powered by Siteimprove.ai platform. In her prior role as the CEO of Securonix, she guided the company's strategic shift into AI with the launch of Securonix EON, an AI-powered cyber-security platform. Under her leadership, Securonix secured its position in the Gartner Magic Quadrant for SIEM for five consecutive years, driving significant growth and product innovation to address evolving global cybersecurity threats.Nayaki brings deep expertise in scaling businesses organically and through strategic acquisitions. As President and Chief Product Officer at Ivanti, she established the company's cybersecurity and endpoint management strategy, growing revenue from $500M to $1.2B and doubling the total addressable market from $30B to $60B in just two years. She also played a pivotal role in launching the Ivanti Neurons Platform and driving expansion through acquisitions. As BMC Software's President of Digital Service and Operations Management, Nayaki led its transformation into AI-driven enterprise solutions with the BMC Helix suite, a strategic evolution that contributed to BMC's $8.2B exit in 2018.Nayaki serves on the boards of TD Synnex and Corteva Agriscience and is a graduate of the Stanford Executive Program. She holds a B.E. in Mechanical Engineering from Osmania University and an M.S. in Computer Science from the University of Houston. Recognized among the "Top Women in Technology in the U.S." by Technology Magazine in 2022, she is a respected leader shaping the future of enterprise technology in the AI era. Nayaki Nayyar on LinkedIn: https://www.linkedin.com/in/nayakinayyar/ Resources Siteimprove: https://www.siteimprove.com/ The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

This week on Catalyst, Tammy is joined by Jackie Talbot, Vice President of Product at Hilton. Jackie has a talent for turning frustrating experiences into moments of joy, and she's bringing that mindset to her work at Hilton. There, she's leading the use of AI-powered tools to improve both employee and customer experiences. Jackie explains the idea of “phygital,” which combines digital tools with human interaction to create smoother, more seamless experiences. She also shares lessons from her own podcast, reflects on why authenticity matters in leadership, and highlights the importance of staying curious as you grow your career.Please note that the views expressed may not necessarily be those of NTT DATA.Links: Jackie Talbot How do I navigate this shit Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

It's YOUR time to #EdUp with Kirk Dewyea, CIO, & Dr. Chrysoula Malogianni, SAVP of Digital Innovation & Chief Digital Experience Officer, Old Dominion UniversityIn this episode, recorded LIVE from the Ellucian Live 2026 conference in Denver, Colorado,YOUR host is Dr. Jodi BlincoListen in to #EdUpThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠⁠● Join YOUR EdUp community at ⁠The EdUp Experience⁠We make education YOUR business!P.S. Want access to the only intelligence platform built exclusively from presidential conversations in higher education? Join EdUp Leadership!

In this episode we welcome Naveen Neelakantam, Chief Architect of Everpure's Digital Experience Business Unit. Naveen dives into the origin and evolution of Everpure's Digital Experience (DX), detailing how DX revolutionized storage management by moving beyond reactive support. The foundation of this lies in the phone home telemetry data collected from storage arrays, which first enabled the Cloud Assist capability. This data powers the ability to proactively identify and prevent issues, non-disruptively upgrade systems, and ensure a first-class support experience for every customer. Naveen explains how the intelligence gathered through telemetry propelled innovations like Pure1 and Evergreen//One. Pure1, the cloud-based platform, uses machine learning to offer predictive recommendations—such as projecting capacity needs to avoid unexpected overages. This predictive power is central to Evergreen//One, the consumption-based storage-as-a-service offering. By managing the physical appliance using telemetry, Everpure allows customers to consume logical storage connected to SLAs, simplifying the procurement process and eliminating the complexity of managing hardware specifics. This subscription model provides predictability and isolates customers from pricing pressures on components. Our discussion shifts to the future of storage and the transformative power of Artificial Intelligence. Naveen details AI Co-pilot, an agentic AI interface that helps users triangulate performance issues and orchestrate complex operations, such as migrating VMs, through conversational language using the Model Context Protocol (MCP). This move to active management is further realized through Pure1 Edge, allowing fleet-level data management and cloud-based upgrades. We then touche on Everpure Protect, a crucial cloud-based Disaster Recovery as a Service (DRaaS) solution. Ultimately, Naveen advises IT leaders to embrace AI as a powerful tool—like the domestication of the horse—that will make people more effective and accelerate innovation. To learn more, visit: https://www.purestorage.com/products/monitoring-fleet-management.html Check out the new Everpure digital customer community to join the conversation with peers and Pure experts: https://purecommunity.purestorage.com/ 00:00 Intro and Welcome 01:45 Naveen's Career Journey 09:29 Origin of Digital Experience 12:45 Proactive Recommendations 16:05 Cloud Management and Subscriptions 18:12 Stat of the Episode on Storage Capacity Growth 21:30 AI Co-Pilot and Automation 32:14 Telemetry 37:01 Pure1 and Subscription Management 39:51 Everpure Protect DRaaS 45:44 Hot Takes Segment

This week on Catalyst, Tammy Soares sits down with Dr. Bratin Saha, CEO of NTT DATA AIVista and a true pioneer in the evolution of artificial intelligence. Drawing on his leadership experience at Intel, Nvidia, and AWS, where he built and scaled one of the fastest-growing businesses in the company's history, Bratin shares insights from a career defined by innovation and impact. Together, Tammy and Bratin explore the critical intersection of technology and business, the role of strong leadership in navigating the rapidly evolving AI landscape, and why a human-centric approach is essential for long-term success. Bratin also underscores a key differentiator in the age of AI: the power of deep domain expertise in unlocking meaningful, real-world value.Please note that the views expressed may not necessarily be those of NTT DATALinks: Bratin Saha Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Michael Mahar, SVP & Head of Commercial Technology, Loyalty & Digital Products at Wyndham Hotels and Resorts. Michael's career started answering calls as a Support Technician at Wyndham and now, over 20 years later, he's helping the company transform their global infrastructure and leverage AI and cloud technologies to enhance the customer experience. In this episode Michael shares how Wyndham is using new technologies to improve the personal experience of their clients and why keeping an optimistic approach to advancements in AI is beneficial to your business. Please note that the views expressed may not necessarily be those of NTT DATALinks:Michael MaherLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, guest host Jod Kaftan is joined by Jim Kalbach, Chief Evangelist at MURAL, speaker, and author of Mapping Experiences and The Jobs To Be Done Playbook. Jod and Jim Kalbach discuss the evolving landscape of design, particularly in the context of AI. They explore the double diamond framework, the Jobs To Be Done methodology, and the importance of understanding customer needs through real-world research. Jim emphasizes the need for designers to embed customer insights into organizational workflows and the ethical responsibilities that come with design in the age of AI. Jim also shares how his experience as a Jazz Bassist informs his work in design - notably his ability to embrace the unknown. Please note that the views expressed may not necessarily be those of NTT DATALinks: Jim KalbachJobs to be Done Toolkit Erica Flowers - Trade Your Double Diamonds for Steel Leo Frishberg - Presumptive Design Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Tresa Gowland, Manufacturing and High Tech Industry Leader at Launch by NTT DATA. Tresa began her career on the factory floor and has since moved into a strategic role, helping organizations transform and modernize their manufacturing processes. Tammy and Tresa explore what it really takes to modernize manufacturing. They highlight the critical role of empathy, compassion, and active listening when introducing new technologies and tackling long-standing challenges. Tresa also shares why treating innovation like a factory can drive adoption and deliver meaningful, lasting value.Please note that the views expressed may not necessarily be those of NTT DATALinks: Tresa Gowland From Sci-Fi to Shop Floor: Turning Bold Ideas into Reality Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode from the archives, Tammy is joined by Sarina Malik, a graduate from Columbia University, to discuss the role of AI in shaping the future workforce. They discuss the challenges faced by Gen Z in entering the job market, the importance of AI literacy, and the ethical implications of using AI in education. Serena also shares about her experience leveraging technology to create positive change in the world.Please note that the views expressed may not necessarily be those of NTT DATALinks: Project PearlsFuture Faces Foundation Manila Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by AI Empowerment Solutions Leader at NTT DATA Christen Bell. Christen's work focuses on how intelligent systems affect humans in the workplace and, more recently, human's fears of AI. Christen shares her fascinating findings with Tammy on how AI adoption differs between industries and regions and what makes people more or less trusting of AI. Christen and Tammy also talk about how leaders can quell the perceived threat of AI in their workplaces - no surprise, it's by being human first! Please note that the views expressed may not necessarily be those of NTT DATALinks: Christen Bell Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, guest host Jod Kaftan sits down with designer and expert in human-centered AI, Shelley Evenson. Shelley shares her insights on how designers and teams can achieve human-AI flow and how to spot the warning signs that a team is drifting into the realm of AI slop. Jod and Shelley also discuss the need for change management in AI transformations and talk about who in an organization should own an AI transformation? Is it HR? Is it IT? According to Shelley it's a team endeavour that should start at the very top, with the CEO.Please note that the views expressed may not necessarily be those of NTT DATALinks: Shelley Evenson Flow: The Psychology of Optimal Experience Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.