Podcasts about digital experiences

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Best podcasts about digital experiences

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Latest podcast episodes about digital experiences

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The power of being a black-sheep: With Valentina Contini

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Play Episode Listen Later May 27, 2025 32:40


Futures engineer Valentina Contini on the importance of harnessing your differencesValentina Contini is often the outsider in the room. As an Italian woman with purple hair and tattoos who worked in the male-dominated automotive industry she was often the black sheep - but that's what made her valuable. This week Valentina joins Tammy to discuss the importance of authenticity and leading by example. As a technofuturist, Valentina also shares the future technologies that she's most excited about…could a brain-machine interface or flying car be on the horizon? Please note that the views expressed may not necessarily be those of NTT DATA.Links: Valentina Contini Amy Webb Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Service Management Leadership Podcast with Jeffrey Tefertiller
Service Management Leadership - Part 2 of Series on Digital Experience

Service Management Leadership Podcast with Jeffrey Tefertiller

Play Episode Listen Later May 26, 2025 5:02


In this episode, Jeffrey discusses Part 2 of the NextThink Blog: Let's Talk Numbers: 15 Indispensable Stats about DEX & End-User Computing. This episode is focused on technology disruptions.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

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Decisions at 240mph: From INDYCAR driver to team principal with Tony Kanaan

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Play Episode Listen Later May 20, 2025 43:34


Racing legend Tony Kanaan shares how he shifted to a team mentality after a career in the spotlight This week Tony Kanaan (also known as TK) joins Tammy to reflect on his career transition from Indy 500 champion to Team Principal at Arrow McLaren. TK shares how he learned to make fast-paced decisions behind the wheel, and why he believes good people are at the center of success. He also confirms the urban legend of the ‘bionic shirt' created by NTT DATA and how complex, live data is still core to his work today.Please note that the views expressed may not necessarily be those of NTT DATA.Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Service Management Leadership Podcast with Jeffrey Tefertiller
Service Management Leadership - Part 1 of Series on Digital Experience

Service Management Leadership Podcast with Jeffrey Tefertiller

Play Episode Listen Later May 19, 2025 6:29


In this episode, Jeffrey discusses Part 1 of the NextThink Blog: Let's Talk Numbers: 15 Indispensable Stats about DEX & End-User Computing. This episode is focused on impacts to digital experience.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

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Shifting from competitive to curious: With Ankur Mathur

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Play Episode Listen Later May 13, 2025 40:01


Ankur Mathur on moving from enterprise to start-up Ever an optimist, Ankur Mathur is always looking to the future for exciting new opportunities. Formerly at Accenture and now the Founder and Chief Experience Officer of REVEL Moments Ankur has vast experience leading change at both large enterprises and start-ups. This week Ankur joins Tammy to share tips on how to create a start-up within a large organization and also the benefits and risks of going out on your own. He also shares what he's most excited about in the world of tech and how AI could impact the traditional consulting industry. Please note that the views expressed may not necessarily be those of NTT DATA.Links: REVEL Moments Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Moving beyond your comfort zone: With Brant Beard

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Play Episode Listen Later May 6, 2025 29:03


Brant Beard on embracing challenges and creating a culture of constant learning This week on Catalyst Tammy is joined by Brant Beard, Assistant VP of Talent Growth at HCH Healthcare. In his 22 year career, Brant has held a variety of different roles, from product development, to cybersecurity, to communications and more. The one thing that remained the same throughout it all is his passion for transformation. This week, Brant shares how his career journey transformed him from an introvert to an extrovert, shares tips on how to overcome imposter syndrome and explains the importance of lifelong learning in fast-paced industries. Please note that the views expressed may not necessarily be those of NTT DATA.Links: Mel Robbins - The Let Them Theory Patrick Lencioni - Getting Naked Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Building the resilience muscle: With Leonardo Hirschbrand

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Play Episode Listen Later Apr 29, 2025 33:35


Leonardo Hirschbrand looks back on 29 years of digital transformation at Unilever In this week's episode of Catalyst, Tammy is joined by a pioneer in digital transformation Leonardo Hirschbrand. Over his 29 year career at Unilever Leo helped the brand go from pen and paper to a tech-forward global company. Leo shares some stories about the early days at Unilever and how digital transformation helped bring the company into the future. He also shares his thoughts on how to lead global teams and how AI can revolutionize customer research. Please note that the views expressed may not necessarily be those of NTT DATA.Links: Technically Wrong Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

LaunchPod
Building Consumer Trust for Mainstream Adoption | Sean McLeary, VP, Prod. Exp. (InTapp) | LaunchPod

LaunchPod

Play Episode Listen Later Apr 29, 2025 38:53


Today, we're talking with Sean McLeary, VP of Product Experience at Intapp. In this episode, we'll explore: How Sean turned Macys.com and Macy's brick-and-mortar into one cohesive experience, increasing revenue across both sources How the team at DocuSign improved the UX to go from tech darling to mainstream product The current landscape of AI adoption, addressing "empty box syndrome," and how AI's parallels to the early stages of the internet help us understand how user behavior might evolve Links LinkedIn: https://www.linkedin.com/in/smcleary/ Intapp: https://www.intapp.com/ Resources How To Say "Not Yet" To Enterprise | Deepti Mendiratta, VP Of Products (HungerRush) | LaunchPod: https://youtu.be/WHapWGbuS0Q How to A/B test your product to millions in ARR | Eric Metelka, Head of Product (Eppo) | LaunchPod: https://youtu.be/3u5vovkAtXc Chapters 00:00 Intro 01:23 Challenges in Bridging Physical and Digital Retail 03:13 Macy's Digital Transformation 06:44 User Research and Implementation 12:30 Impact and Results of Macy's Integration 15:04 Introduction to DocuSign's Evolution 20:42 Challenges in Highly Regulated Industries 21:51 User Research and Common Themes 22:11 DocuSign's Feature-Rich Product 23:40 Sender and Signer Dynamics 28:16 Trust Layer and Proof of Insurance 32:28 AI and Data Ownership 35:42 The Future of AI in Everyday Life 40:37 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPod.byLogRocket)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Sean McLeary.

Good Data, Better Marketing
Introducing: Builders Wanted

Good Data, Better Marketing

Play Episode Listen Later Apr 23, 2025 1:12


After three seasons of insightful discussions, deep dives into data and marketing wisdom, we're saying goodbye to Good Data, Better Marketing. In its place rises something bigger, bolder, and better.Introducing Builders Wanted, the podcast for trendsetters. The ones who break, build, and rebuild. The architects of digital experiences, seamless communication, and next gen strategies. A builder is not a job title – it's a mindset. Whether you're engineering the future of AI, rethinking customer engagement, or launching something that's never been done before. This podcast is for you.This season, we go beyond trends and into the trenches, talking to the visionaries, risk takers, and pioneers who are shaping the business world. No fluff, no buzzwords, just the real stories of breakthroughs, pivots, and game changing innovation, one episode at a time.Hit subscribe and let's get to work, builders.

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From the archives: Navigating corporate life with humor

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Play Episode Listen Later Apr 22, 2025 43:27


Chappell Ellison on balancing professionalism whilst staying true to yourself This week we're sharing one of our most recent favorites from the archives, a conversation with Launch's Director of Digital Strategy, Chappell Ellison. In this episode Tammy and Chappell dive into what it means to bring your authentic self to work and how authenticity can both improve employee happiness and drive customer engagement. They also share their thoughts on the impact AI could have on the future of work- and where it should be best utilized. Please note that the views expressed may not necessarily be those of NTT DATA.Links: Chappell EllisonLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

LaunchPod
Build Product Like Typeform | Aleks Bass, CPO (TypeForm) | LaunchPod (Pt.2)

LaunchPod

Play Episode Listen Later Apr 22, 2025 30:26


Today, we're getting into Part 2 of our masterclass on user research and product strategy from Aleks Bass, CPO at Typeform. In part two of this episode, Aleks talks about: How she successfully launched Typeform for Growth in only six months, which quickly became Typeform's fastest-growing product ever How she restructured the entire Typeform product development lifecycle, adding continuous usability testing as a crucial part of that process And how you can cultivate strong partnerships between R&D and GTM to drive similar success Links LinkedIn: https://www.linkedin.com/in/dane-molter-6b937231/ Navan: https://navan.com/ Resources (Ethically) cheat your way to $250M+ | Mikal Lewis, Product Exec. (Whole Foods, Nordstrom): https://youtu.be/5txeT2U_YQo Chapters 00:00 Intro 00:47 Understanding User Personas 02:09 Launching Typeform for Growth 05:05 Product Development Lifecycle 07:49 Usability Testing and User Feedback 13:34 Competitive Analysis and Market Positioning 19:34 Go-to-Market Strategy 26:28 Company Ceremonies and Collaboration 31:04 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPod.byLogRocket)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Aleks Bass.

Modern Day Marketer
Why Businesses Must Prioritize Digital Experience with Christian Burne, Oshyn

Modern Day Marketer

Play Episode Listen Later Apr 17, 2025 18:12


“You can't expect customers to come back if they're not getting a good experience,” says Christian Burne, CTO of OshynIn this episode of The Content Cocktail Hour, Jonathan Gandolf sits down with Christian Burne, CTO of Oshyn, to explore the world of digital trust and its critical role in creating exceptional website experiences. From performance and accessibility to security, Christian explains how companies can build trust with their users by focusing on these three key pillars.Christian shares insights from Oshyn's Digital Trust Index, which measures how well websites perform across these areas, and discusses why companies with the best security scores aren't always excelling in other areas. He also explores the implications of headless websites, sharing when they make sense and when they might not be the right fit for every business. The conversation touches on how small adjustments can make a big difference in customer experience and why prioritizing digital hygiene is more important than ever.In this episode, you'll learn:Why security alone isn't enough for a great website experienceHow the Digital Trust Index helps brands measure their online performanceWhen to choose headless websites—and when to reconsiderResources:Connect with Jonathan on LinkedIn: https://www.linkedin.com/in/jonathan-gandolf/Explore AudiencePlus: https://audienceplus.comConnect with Christian on LinkedIn: https://www.linkedin.com/in/christianburne/Explore Oshyn: https://www.oshyn.com/Check out the Oshyn Digital Trust Index: https://lp.oshyn.com/o/oshyn-digital-trust-index-report/Analyze your site's performance using Oshyn's AI-Enabled Reliability Report: https://www.oshyn.com/reliability-report?utm_source=chatgpt.comTimestamps:(00:00) Intro(01:12) Christian's role at Oshyn and the Digital Trust Index(03:00) The importance of performance, accessibility, and security(06:10) When headless websites make sense(09:30) Key findings from the Digital Trust Index report(12:20) Measuring what matters in web performance(15:00) The role of AI in web experiences(17:00) What companies often overlook in their websites

The CMO Show
The future of AI and B2B marketing with Adobe's Duncan Egan

The CMO Show

Play Episode Listen Later Apr 17, 2025 23:43


This is the year that has brought AI to the forefront of transformation. In this episode, Duncan Egan, Vice President of Marketing for Adobe's Digital Experience business in APAC, shares his insights on how AI can revolutionise marketing strategies by enhancing data integration and streamlining workflows.  Duncan highlights the potential for greater collaboration within marketing teams and the paradigm shift from targeting individual leads to understanding buying groups.   Get set for a detailed look at marketing in the age of AI.     The CMO Show is produced by ImpactInstitute, in partnership with Adobe. www.impactinstitute.com.au | https://business.adobe.com/au

The CMO Podcast
Rachel Thornton (Adobe) | Exploring Curiosity Through Digital Experiences

The CMO Podcast

Play Episode Listen Later Apr 16, 2025 47:35


This week, The CMO Podcast is on a field trip, as Jim recently attended the Adobe Summit Digital Experience Conference in Las Vegas. The three-day event featured over 200 sessions, hands-on labs, sneak previews of new products, and plenty of opportunities for fun networking. So, it's fitting that his guest is someone at the heart of the Adobe Summit: Rachel Thornton, Chief Marketing Officer of Adobe Enterprise.Adobe is, of course, a company renowned for its creativity, innovation, and strong employee- and customer-centric culture. Its purpose is to change the world through personalized digital experiences, with offerings that include Creative Cloud, Document Cloud, Experience Cloud, and Adobe Express. Founded in 1982, Adobe now generates about $22 billion in annual revenue, thanks to groundbreaking innovations such as Photoshop, Acrobat, PDF, Flash, and Firefly.Rachel was a speaker at this year's Summit and is a newcomer to Adobe, having joined in December 2024. However, she's no stranger to B2B tech marketing. She began her tech career at Microsoft and went on to hold key roles at Cisco, Salesforce, Amazon Web Services, and startups before landing at Adobe.Tune in this week for a lively chat with a curious, history-loving Chief Marketing Officer! ---This week's episode is brought to you by Adobe, StrawberryFrog and Deloitte.Learn more: https://strawberryfrog.com/jimSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Scaling responsible AI: With Noelle Russell

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Play Episode Listen Later Apr 15, 2025 43:16


Noelle Russell on harnessing the power of AI in a responsible and ethical way Noelle Russell compares AI to a baby tiger, it's super cute when it's small but it can quickly grow into something huge and dangerous. As the CEO and founder of the AI Leadership Institute and as an early developer on Amazon Alexa, Noelle has a deep understanding of scaling and selling AI. This week Noelle joins Tammy to discuss why she's so passionate about teaching individuals and organizations about AI and how companies can leverage AI in the right way. It's time to learn how to tame the tiger! Please note that the views expressed may not necessarily be those of NTT DATA.Links: Noelle Russell Scaling Responsible AI AI Leadership Institute Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

LaunchPod
Build Product Like Typeform | Aleks Bass, CPO (TypeForm) | LaunchPod

LaunchPod

Play Episode Listen Later Apr 15, 2025 43:21


Today, we're talking with Aleks Bass, CPO at Typeform. In part one of this two-part episode, Aleks talks about: The exact methodologies for user research that she used to develop a complete product strategy in just 45 days Their discovery of “feature constellations” - sets of features that are worth 10x more when combined than just the sum of the parts How to break the rules of user research for even faster results Links LinkedIn: https://www.linkedin.com/in/aleksbass/ Resources How To Say "Not Yet" To Enterprise | Deepti Mendiratta, VP Of Products (HungerRush) | LaunchPod: https://youtu.be/WHapWGbuS0Q Chapters 00:00 Intro 00:54 Aleks Bass' Unique Career Path 02:07 Challenges at Typeform 06:49 Research-Driven Product Development 11:35 Understanding Customer Needs 33:07 Feature Constellations and Their Impact 40:05 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPod.byLogRocket)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Aleks Bass.

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AI enhancement not replacement: With Sandy Carter

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Play Episode Listen Later Apr 8, 2025 39:16


Sandy Carter on ways to balance human and AI collaborationSandy Carter literally wrote the book on humans interacting with AI. In her book AI First, Human Always Sandy breaks down the hottest trends in AI right now and dives into how humans can use AI to enhance, not replace, the human experience. This week Sandy joins Tammy to talk about the book, about Sandy's work empowering women to get involved in AI and the crucial role of change management in implementing AI in the workplace. Please note that the views expressed may not necessarily be those of NTT DATA.Links: Sandy CarterAI First, Human Always Unstoppable Women of Web3 and AI Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

BRAVE COMMERCE
Treasury Wine Estates' Justin Noland on Navigating Headwinds and Elevating the Wine Experience

BRAVE COMMERCE

Play Episode Listen Later Apr 8, 2025 24:07


In this episode of BRAVE COMMERCE, Justin Noland, VP of Digital Experience at Treasury Wine Estates, joins host Rachel Tipograph and guest co-host Melissa Burdick live from the ShopTalk floor. Together, they explore how Treasury is responding to challenges facing the wine industry while building stronger digital and consumer experiences.Justin explains how the company addresses climate change, regulatory hurdles, and shifting preferences by combining innovation, sustainability, and storytelling. He also shares his perspective on luxury growth, retail media in a restricted category, and how Treasury approaches influencer marketing with authenticity.For anyone in a highly regulated or tradition-rich category, this episode is a valuable look into how collaboration and experimentation can unlock growth.Key TakeawaysCollaboration fuels innovation – Treasury Wine Estates leans on cross-functional teams to meet challenges in sustainability, regulation, and digital transformationLuxury is resilient – Wine brands like DAOU are thriving by connecting premium experiences with meaningful consumer occasionsRegulation demands creativity – Influencer partnerships, social experimentation, and retailer collaboration are critical to navigating advertising constraints Hosted on Acast. See acast.com/privacy for more information.

LaunchPod
How To Say "Not Yet" To Enterprise | Deepti Mendiratta, VP Of Products (HungerRush) | LaunchPod

LaunchPod

Play Episode Listen Later Apr 8, 2025 35:34


Today, we're talking with Deepti Mendiratta, VP of Product at HungerRush, an all-in-one POS system for restaurants. In this episode, Deepti talks about: Why you have to just “make the pizza” - meaning experience the day-to-day of your users, not just your buyers, to build software that solves key issues for the business getting her biggest UX wins from fixing the paper cuts that users run into all the time, not just the sporadic gaping wounds And, how to say “not yet” to the allure of going upmarket to Enterprise too soon...because, as she says, once you catch that elephant, you have to feed it Links LinkedIn: https://www.linkedin.com/in/deeptim13/ Resources Build product like Linear | Nan Yu, Head of Product (Linear, Everlane, BOA) | LaunchPod: https://youtu.be/7ISWLoQtNOc How to A/B test your product to millions in ARR | Eric Metelka, Head of Product (Eppo) | LaunchPod: https://youtu.be/3u5vovkAtXc Grow $50 million in revenue in one year | Vaarrun Bimbhat, Head of Product (Jiffy.com) | LaunchPod: https://youtu.be/SNZWHt0Zu-I Chapters 00:00 Intro 02:07 Understanding the Customer Experience 05:35 Challenges and Insights from the Product Field 14:31 Balancing Enterprise and SMB Markets 26:07 Innovations in Hospitality 32:37 The Future of AI in Service Industries 36:40 Outro 25:48 Building a Pricing Experimentation Platform 27:20 Challenges and Successes in India 36:30 Insights on Prioritization and Growth 38:40 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPod.byLogRocket)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr)

The Frictionless Experience
Death by Personalization? The Hidden Cost of Over-Optimized Digital Experiences

The Frictionless Experience

Play Episode Listen Later Apr 7, 2025 32:32


Is our obsession with optimization killing innovation and leading us toward bland, predictable digital experiences? Join hosts Chuck Moxley and Nick Paladino as they explore whether we've hit "peak optimization" in digital experiences. Drawing from recent articles about how optimization is affecting everything from streaming platforms to sports, they question whether the relentless pursuit of metrics and KPIs is leading to mindless experiences that prioritize efficiency over extraordinary moments.They also dig into the darker side of personalization—how it's often not as personal as we think, frequently wrong, and built more for company KPIs than for actual human delight. From coin-flip gender predictions to missed upsell moments, Chuck and Nick unpack how personalization gone wrong can degrade trust and flatten digital experiences into one-size-fits-all monotony.Main Takeaways from this episode:Challenge optimization — start by considering what value your metrics actually deliver to customers versus what they deliver to your business.Create space for innovation — Adopt a "winners and learners" mindset where failed experiments provide valuable insights rather than just pursuing guaranteed wins.Don't pursue the lowest common denominator through optimization — you might be alienating passionate customer segments who would value unique, differentiated experiences.Want more tips and strategies to create frictionless user experiences? Subscribe to our newsletter!https://www.thefrictionlessexperience.com/frictionless/-Chuck's LinkedIn: https://www.linkedin.com/in/chuckmoxley/Nick's LinkedIn: https://www.linkedin.com/in/npaladino/Is Optimization Ruining Innovation Article: https://medium.com/s/buy-yourself/the-crisis-of-optimality-d259be6ad90bOver Optimization Is Killing Everything You Love Article: https://www.wetheblacksheep.com/p/over-optimization-is-killing-everythingChapters: (00:00) Introduction (02:15) Netflix and Over-Optimization (04:00) Defining What Optimization Really Means(06:00) Sports Analytics and Optimization (08:30) Personalization vs. Generic Experiences (12:30) The Risk of Hyper-Targeted Recommendations (16:15) When Optimized Experiences Fail (19:45) How Risk Aversion Stifles Innovation (23:45) Creating Extraordinary Experiences (27:30) Do Consumers Actually Want Extraordinary? (31:00) Conclusion

Building Places | People, Cities and the Future of Real Estate
How hotels are delivering better digital experiences

Building Places | People, Cities and the Future of Real Estate

Play Episode Listen Later Apr 4, 2025 23:31


Hotels have lagged some of rapid technological advancements in other real estate sectors. Zach Demuth, JLL's head of hospitality research, and Roman Pedan, CEO of KASA, join host James Cook to dissect why major hotel chains still use decades-old systems and how this affects everything from guest satisfaction to profitability. The guests explore the challenges of innovating in a fragmented industry, share success stories of data-driven solutions and offer their vision for the future of hospitality. Learn how the adoption of new technologies could separate the winners from the losers in the coming years. Subscribe: Apple Podcasts | Spotify | Google Podcasts   Leave a message on the podcast hotline. We may use it on an upcoming show. Call (602) 633-4061. Or email us at trendspodcast@JLL.com.  Get more insights about commercial real estate here. 

Thrive LOUD with Lou Diamond
1081: Ed Crump - "Breaking Boundaries in Tech: Alexa and Beyond"

Thrive LOUD with Lou Diamond

Play Episode Listen Later Apr 3, 2025 37:15


What if the next big leap in technology isn't just another gadget, but a transformative bridge to a smarter, more efficient future? In this eye-opening episode of Thrive LouD with Lou Diamond, meet Edward Crump, the remarkable inventor of Amazon Alexa and a significant force behind innovation at companies like Netflix and Nike. Now serving as the CTO of Champion Venture Partners, Crump shares the secrets behind his incredible journey through technology and entrepreneurship. Key Highlights: Discover how a lifelong technologist like Ed Crump started his career by selling his first program at the age of 12 and eventually played a pivotal role in creating Amazon Alexa. Learn about the pioneering projects he led at major companies like Netflix and Nike, and how he transitioned to the venture capital world with Champion Venture Partners. Gain insights into Crump's vision for the future, where personal AIs and smart environments revolutionize our daily lives while respecting data privacy. Understand the importance of interdisciplinary collaboration, as demonstrated by Champion Venture Partners, in driving innovative solutions in sports science, health, and wellness. Join Lou Diamond and Ed Crump on this enlightening exploration into the future of technology and innovation, and discover how you can be a part of this thrilling journey. TIMESTAMPED OVERVIEW 00:00 Entrepreneurial Journey: From Startups to Amazon 06:36 Tech Giants' Race: Amazon Outpaces Apple 09:52 Leveraging Innovation in Digital Experiences 10:40 Future of Personal AI and Data 14:17 Data Privacy Concerns in AI 19:57 New Venture Collaboration Insights 21:20 "Unique Access to Sports Ecosystem" 25:48 "Passion for Management Collaboration" 28:40 "Digital Twins: A Matrix Parallel" 30:52 Sugar-Free Mental Clarity 35:44 "Ed Crump: Coolest Guest Spotlight" Connect with Ed Check out Champion Venture Partners company's website Follow Us:

Generative Now | AI Builders on Creating the Future
Scott Belsky: Content Creators, Creativity, and Marketing in the AI Landscape (Encore)

Generative Now | AI Builders on Creating the Future

Play Episode Listen Later Apr 3, 2025 31:41


This week, we're revisiting a conversation with Scott Belsky, who recently announced a new role leading innovation at A24. Lightspeed Partner and Host Michael Mignano talks with Scott about the evolution of marketing with generative content, the future of personalization, and overlooked opportunities in the AI landscape. This conversation took place at the Robin Hood Opportunity x AI Summit. Robin Hood is the largest foundation fighting poverty in New York City.  The group has invested nearly $3.5 billion over 35 years and Robin Hood supports all five boroughs with food pantries, high-performing schools, job-training programs, shelters and more. The group has a venture-like approach; they scale programs that are working and find new programs to fill gaps. Episode Chapters(00:00) Intro(00:32) Scott Belsky on AI and Creativity(04:06) The Role of Creators(5:18) AI Generated Content on Social Media (7:59) Customers Inspiring Product Development(09:59) The Hyper Personalization of Digital Experiences (13:57) Overlooked Business Opportunities in AI(18:38) How AIs Can Scale SMBs (20:46) Legal Risks with Enterprise Adoption(25:02) Custom Tuned Models Generated From IP(26:34) The Rise of AI Agents(29:12) Why Scott Belsky is An AI OptimistStay in touch:www.lsvp.comX: https://twitter.com/lightspeedvpLinkedIn: https://www.linkedin.com/company/lightspeed-venture-partners/Instagram: https://www.instagram.com/lightspeedventurepartners/Subscribe on your favorite podcast app: generativenow.coEmail: generativenow@lsvp.comThe content here does not constitute tax, legal, business or investment advice or an offer to provide such advice, should not be construed as advocating the purchase or sale of any security or investment or a recommendation of any company, and is not an offer, or solicitation of an offer, for the purchase or sale of any security or investment product. For more details please see lsvp.com/legal.

Track Changes
Navigating change with empathy: With Nimesh Mehta

Track Changes

Play Episode Listen Later Apr 1, 2025 40:38


Nimesh Mehta on how to lead people through large scale transformations When Tammy first met Nimesh Mehta they felt like kindred spirits. Nimesh is the Chief Information and Strategy Officer at National Life Group and is passionate about creating human experiences with AI. This week on Catalyst, Tammy and Nimesh discuss how to implement digital transformations with empathy and with purpose. Nimesh also shares his thoughts on why psychological safety is so important at organizations that are working at the forefront of technological change, because disruption can't happen on the boundary of fear. Please note that the views expressed may not necessarily be those of NTT DATA.Links: The Trusted Advisor This podcast is presented by Catalyst, the opinions and views expressed are those of the host and participants and do not necessarily reflect National Life Group's views on the topics discussed. This podcast is for informational purposes only and is not to be construed as an offer to sell or the solicitation of an offer to buy a security in any state where such offer or solicitation would be illegal. Any unauthorized use is prohibited. National Life Group is a trade name of National Life Insurance Company (NLIC), Montpelier, VT and its affiliates. This podcast was recorded on 2/21/2025. TC7784363(0325)3Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

LaunchPod
How to unlock $50 million in revenue in one year | Vaarrun Bimbhat, Head of Product (Jiffy.com) | LaunchPod

LaunchPod

Play Episode Listen Later Apr 1, 2025 37:42


Today, we're talking with Vaarrun Bimbhat, Head of Product at Jiffy.com, an online retailer of customizable clothing. In this episode, Vaarrun talks about: Humanizing the sale of high-commit items, like furniture, at Wayfair - which led to $50m in additional sales How he built a repeatable process to expand into new countries at Shopify - adding almost 100k new merchants and $50m in additional revenue in India in the first year alone And why developing a billing experimentation platform drove over $26m in gross profit annually at Shopify Links LinkedIn: https://www.linkedin.com/in/vbimbhat/ Resources (Ethically) cheat your way to $250M+ | Mikal Lewis, Product Exec. (Whole Foods, Nordstrom): https://youtu.be/5txeT2U_YQo Chapters 00:00 Intro 01:25 Challenges of Selling Furniture Online 02:07 Implementing Product Solutions at Wayfair 06:58 Leveraging AI and User Research 15:45 Exploring Wayfair's B2B Segment 20:10 Managing Product at Shopify 21:02 Scaling Shopify's FinTech Arm 23:12 Expanding Shopify Globally 25:48 Building a Pricing Experimentation Platform 27:20 Challenges and Successes in India 36:30 Insights on Prioritization and Growth 38:40 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPod.byLogRocket)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Vaarrun Bimbhat.

Track Changes
Driving community engagement: With Martina Lee Strickland

Track Changes

Play Episode Listen Later Mar 25, 2025 36:06


Martina Lee Strickland on using tech to serve underrepresented communities in the healthcare industryMartina Lee Strickland is a unicorn in the healthcare industry. She's worked in the industry for over 20 years and is now the Chief Growth Officer at Clever Care Health Plan, a healthcare company that provides culturally-sensitive Medicare options. This week she joins Tammy to talk about her work driving community engagement in the healthcare industry. Martina talks about the importance of authenticity in connecting with clients, particularly those in underserved communities, and shares some of the tech she's excited about that could transform the industry and improve client access. Links: Martina Lee StricklandClever Care See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Elevate Care
What Every CIO Should Be Thinking About in 2025 with Mark Hagan

Elevate Care

Play Episode Listen Later Mar 25, 2025 30:18


Mark Hagan joins Elevate Care to discuss the dynamic role of technology in healthcare, especially in workforce management. He highlights the importance of strong partnerships between CIOs and HR leaders, effective change management strategies, and the role of AI in improving employee experiences. Mark also emphasizes the critical need for robust technology and data foundations to drive success across healthcare organizations.Chapters00:00 Introduction to Healthcare Technology Leadership02:46 The Evolution of Workforce Technology in Healthcare06:10 Strategic Partnerships: CIOs and HR Leaders08:58 Criteria for Selecting Healthcare Technologies11:46 Successful Implementation and Change Management15:06 Future Innovations in Healthcare Workforce Technology17:51 The Role of AI in Healthcare Technology21:07 Creating a Positive Employee Experience23:58 The CIO's Role in Driving InnovationAbout Mark:Mark Hagan is the Chief Information and Digital Officer at AMN Healthcare, overseeing digital strategy, technology R&D, IT infrastructure, data security, and program management. With extensive experience in systems integration, platform rationalization, and enterprise technology execution, he has led innovations and digital transformations across multiple organizations.Before joining AMN Healthcare, Mark served as CIO and Senior VP of IT at Envision Healthcare, where he spearheaded IT strategies for healthcare services. Earlier, as IT Director at TeleTech, he managed global infrastructure expansions across multiple continents.Mark also contributes as a director for M&M Properties Colorado LLC and Wonolo, Inc. Passionate about innovation, he has introduced AI, robotic process automation, and natural language processing to enhance operations and drive growth.Learn more about Mark Hagan: https://www.amnhealthcare.com/about/amn-leadership-team/mark-hagan/Connect with Mark on LinkedIn About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

LaunchPod
Vertical shift: How to navigate new product markets | Dan McCarthy, VP of Product (Cyvl) | LaunchPod

LaunchPod

Play Episode Listen Later Mar 25, 2025 33:03


Today, we're talking with Dan McCarthy, VP of Product at Cyvl, an AI-powered mapping tool for transportation infrastructure. In this episode, Dan talks about: Using lessons from building digital products to improve the physical world around us Dan's repeatable playbook for launching into new industries—and the pitfalls to avoid. How a drop in data ingestion costs allowed Cyvl to open up a new, digitally enhanced way of looking at the world Why nailing the entire go-to-market strategy is just as critical as the product itself Links LinkedIn: https://www.linkedin.com/in/dan-mccarthy-24543436/ Cyvl: https://cyvl.com/ Resources Unlock revenue with the zone of benefit | Oji Udezue, CPO (Typeform, Twitter, Calendly): https://youtu.be/2WuAGcRwdv0 Build product like Linear | Nan Yu, Head of Product (Linear, Everlane, BOA): https://youtu.be/7ISWLoQtNOc Chapters 00:00 Intro 01:49 Understanding Digital Twin Architecture 02:40 Challenges and Opportunities in Infrastructure Management 04:27 The Role of AI and Machine Learning in Cyvl 08:24 Future Vision for Cyvl and Infrastructure Management 12:26 Navigating Vertical Markets and Go-to-Market Strategies 19:34 Learning from Industry Transitions 32:18 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPod.byLogRocket)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Dan McCarthy.

How I Made it in Marketing
Marketing Campaigns: Lose the brand ego and lean into humility (episode #130)

How I Made it in Marketing

Play Episode Listen Later Mar 25, 2025 44:37 Transcription Available


Would you ever launch a campaign celebrating your brand as second best? That's exactly what Sandy Rubinstein did at Nick at Nite.I sat down with Sandy Rubinstein, CEO, DX [https://dxagency.com/], to discuss that story, and many more lesson-filled stories, in this episode of How I Made It In Marketing.DX is a 20-year-old company with $20 million in revenue. Rubinstein manages a team of 70 across five cities in three countries.Stories (with lessons) about what she made in marketingSeek serendipityLose the brand ego and lean into humility Bet on yourself Seek out every voice in the roomBe the all-weather friendMentorship is not a one-way streetDiscussed in this episodeWant to boost your conversions and collaborate with customer-first marketers? Claim your free 3-month AI Guild scholarship [https://join.meclabsai.com/] (from MeclabsAI, MarketingSherpa's parent company). Innovative Marketing Leadership: It is okay to think outside the box but make sure you don't create surprises (podcast episode #82) [https://marketingsherpa.com/article/interview/innovative]Marketing: It's not about you, and when you make it about you, you are never going to succeed (podcast episode #53) [https://marketingsherpa.com/article/interview/marketing-not-about-you]Marketing Career: How to become an indispensable asset to your company (even in a bad economy) [https://marketingexperiments.com/value-proposition/marketing-career]Voice-Over Coaching: Tips for improving external webinars, internal trainings and other content [https://sherpablog.marketingsherpa.com/video-marketing-2/voice-over-coaching/]Creative Marketing and Advertising Campaigns: Hold the line & get a door kicker (podcast episode #84) [https://marketingsherpa.com/article/interview/creative-marketing]Marketing Mentorship: Direct feedback is a gift (podcast episode #98) [https://marketingsherpa.com/article/interview/marketing-mentorship] Get more episodesSubscribe to the MarketingSherpa email newsletter [https://www.marketingsherpa.com/newsletters]to get more insights from your fellow marketers. Sign up for free if you'd like to get more episodes like this one.For more insights, check out...This podcast is not about marketing – it is about the marketer. It draws its inspiration from the Flint McGlaughlin quote, “The key to transformative marketing is a transformed marketer” from the Become a Marketer-Philosopher: Create and optimize high-converting webpages [https://meclabs.com/course/] free digital marketing course.Apply to be a guestIf you would like to apply to be a guest on How I Made It In Marketing, here is the podcast guest application – https://www.marketingsherpa.com/page/podcast-guest-application

Tech Disruptors
Adobe's President on Mastering the Entire Content Supply Chain

Tech Disruptors

Play Episode Listen Later Mar 19, 2025 37:22


“For every knowledge worker, every business professional, an important element of what they do is creativity,” Anil Chakravarthy, Adobe's Digital Experience president, tells Bloomberg Intelligence senior technology analyst Anurag Rana. On his third appearance on the Tech Disruptors podcast, Chakravarthy goes in depth on how Adobe is integrating its enterprise marketing tools, along with its creative-application portfolio. Additionally, Chakravarthy discusses the importance of the content supply chain and what has led Adobe's portfolio to amass over $1 billion in annual recurring revenue.

Track Changes
Designing the future: With Jod Kaftan

Track Changes

Play Episode Listen Later Mar 18, 2025 34:29


Jod Kaftan on imagining a future that's more human What could a future with AI look like? Jod Kaftan has imagined almost every future scenario possible, both good and bad. Jod has over 20 years of design experience and is now the Head of Product Design and Research at Oracle where he is developing cutting-edge SaaS solutions to tackle climate change. This week Jod joins Tammy to discuss the practice of futures thinking and foresight, a creative process that imagines possible future scenarios in order to better manifest them. He shares why it's important to imagine both good and bad future scenarios and shares his thoughts on where we're going with AI. Please note that the views expressed may not necessarily be those of NTT DATA.Links: Design-Led Futures Future Shock - Alvin Toffler Human-Centered AI - Ben Shneiderman Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

LaunchPod
A PM's guide to mergers and acquisitions | Sowmya Sundararagavan, Sr. Dir. Product (Freshworks)

LaunchPod

Play Episode Listen Later Mar 18, 2025 39:14


Today, we're talking with Sowmya Sundararagavan, Senior Director of Product at Freshworks, an AI customer service, IT, and CRM software platform. This episode with Sowmya was a master class in product leadership after an acquisition. She explains: The worst thing you can do as a product leader post-acquisition Her process to successfully integrate separate product visions How to bridge the gap between old and new teams during M&As Links LinkedIn: https://www.linkedin.com/in/sowmya-s-ragavan/ Freshworks: https://www.freshworks.com/ Resources The FinOps Foundation: https://www.finops.org/ How to A/B test your product to millions in ARR | Eric Metelka, Head of Product (Eppo): https://www.youtube.com/watch?v=3u5vovkAtXc Chapters 00:00 Intro 01:08 Career Journey: From Banking to Tech 01:56 Navigating Post-Acquisition Challenges 04:47 Balancing Legacy and Innovation 07:44 Customer-Centric Focus in M&A 20:49 Evaluating M&A Opportunities 26:29 The Role of FinOps in Cloud Cost Management 33:26 AI in IT Operations and Asset Management 39:14 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPod.byLogRocket)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr)

Packet Pushers - Heavy Networking
HN772: Measuring Users' Digital Experience with Catchpoint Internet Performance Monitoring (Sponsored)

Packet Pushers - Heavy Networking

Play Episode Listen Later Mar 14, 2025 48:22


Digital Experience Monitoring (DEM) is all about understanding a user's application experience, and pinpointing problems if the experience is bad. Under the DEM umbrella, you’ll find Internet Performance Monitoring, or IPM. That’s our topic in today’s episode with sponsor Catchpoint. With more and more applications hosted in the cloud and more employees working remotely, organizations... Read more »

Packet Pushers - Full Podcast Feed
HN772: Measuring Users' Digital Experience with Catchpoint Internet Performance Monitoring (Sponsored)

Packet Pushers - Full Podcast Feed

Play Episode Listen Later Mar 14, 2025 48:22


Digital Experience Monitoring (DEM) is all about understanding a user's application experience, and pinpointing problems if the experience is bad. Under the DEM umbrella, you’ll find Internet Performance Monitoring, or IPM. That’s our topic in today’s episode with sponsor Catchpoint. With more and more applications hosted in the cloud and more employees working remotely, organizations... Read more »

Packet Pushers - Fat Pipe
HN772: Measuring Users' Digital Experience with Catchpoint Internet Performance Monitoring (Sponsored)

Packet Pushers - Fat Pipe

Play Episode Listen Later Mar 14, 2025 48:22


Digital Experience Monitoring (DEM) is all about understanding a user's application experience, and pinpointing problems if the experience is bad. Under the DEM umbrella, you’ll find Internet Performance Monitoring, or IPM. That’s our topic in today’s episode with sponsor Catchpoint. With more and more applications hosted in the cloud and more employees working remotely, organizations... Read more »

Track Changes
Experience as emotion: Customer centered growth with Donald Chestnut

Track Changes

Play Episode Listen Later Mar 11, 2025 40:39


A seasoned Chief Experience Officer on going beyond traditional customer experience Donald Chestnut practically invented the term Chief Experience Officer. He's worked at some of the world's largest brands like Unilever, Target, Disney, General Motors and Coke and is now writing a book on why companies should move away from customer experience and towards customer centered growth. This week Tammy sits down with Donald to talk about his people-first approach to digital experience. Donald shares some of his leadership principles and shares his secret to digital transformation - that the real key to transformation isn't technology, it's people! Links: Donald Chestnut See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

LaunchPod
How to tell your CEO they're wrong about product centricity | Steve Nash, Dir. of Product (GumGum) | LaunchPod

LaunchPod

Play Episode Listen Later Mar 11, 2025 31:50


Today, we're talking with Steve Nash, Director of Product for GumGum, an ad-tech platform that matches brands and consumers through AI-powered data and media solutions. In this episode, Steve talks about: How to tell your CEO that they're wrong — and not lose your career The story behind Playground's transition to a product-centric culture, and the pace of innovation it unlocked for the team Why unifying behind Playground's mission of being “the attention company” led to their successful exit and acquisition by GumGum Links LinkedIn: https://www.linkedin.com/in/stevenash/ GumGum: https://www.linkedin.com/company/gumgum/ Resources Navigating a digital reckoning in art | Elizabeth Van Bergen, Product Experience Lead (Phillips): https://youtu.be/Rf-7r3PMVuo Unlock revenue with the zone of benefit | Oji Udezue, CPO (Typeform, Twitter, Calendly): https://youtu.be/2WuAGcRwdv0 Chapters 00:00 Intro 02:04 Product challenges and shifts at Playground XYZ 04:38 How to implement product centricity 05:18 How to navigate conversations with CEOs 09:23 How to empower product teams and drive innovation 11:05 Adapting during COVID-19 20:08 Attention tracking and creative Insights 27:33 The role of design and raste in product development 33:01 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPod.byLogRocket)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Steve Nash.

The Cam & Otis Show
Creating Sticky Digital Experiences - Jessica Gruber | 10x Your Team Ep. #404

The Cam & Otis Show

Play Episode Listen Later Mar 7, 2025 52:27


In this dynamic episode of 10x Your Team with Cam & Otis, Jessica Gruber, CEO of Buzzworks, shares her expertise on modern digital marketing and website development. From discussing the evolution of AI in content creation to the importance of authentic storytelling in business, Jessica reveals how she creates "Super Sticky Sweet Websites" that drive real results. The conversation explores the balance between leveraging AI tools and maintaining genuine connections, while diving into practical strategies for business growth in the digital age. Whether you're a business owner looking to enhance your online presence or a marketing professional seeking fresh insights, this episode offers valuable perspectives on staying ahead in the ever-evolving digital landscape.More About Jessica:Jessica Gruber is the CEO and creative force behind Buzzworks, specializing in Super Sticky Sweet Websites that captivate audiences and drive measurable results. With over a decade of experience, she transforms business websites into powerful tools for lead generation, customer engagement, and growth.Known for her strategic approach and user-focused designs, Jessica helps businesses, particularly in niche industries, elevate their digital presence to achieve ROI and long-term success.Beyond her work, Jessica is a wife, mom of three, and passionate lindy hopper, bringing energy and creativity to everything she does.Chapters:Introduction and Marketing Fundamentals [00:00 - 15:00]Introduction to Jessica and BuzzworksDiscussion on marketing principles and client relationshipsThe Evolution of AI in Marketing [15:00 - 30:00]Impact of AI on content creationBalancing automation with authenticityTools and technologies in modern marketingStorytelling in the Digital Age [30:00 - 38:00]The importance of authentic narrativesHow AI affects storytellingMaintaining genuine connectionsWebsite Strategy and Development [38:00 - 45:00]Creating effective digital experiencesThe role of websites in business growthAdapting to market changesCase Studies and Implementation [45:00 - 50:00]Real-world examplesProcess overviewClient success storiesClosing Thoughts and Contact Information [50:00 - End]Final insightsHow to connect with JessicaInformation about upcoming workshops#10xYourTeam #DigitalMarketing #WebsiteDevelopment #AIinMarketing #AuthenticStorytelling #BusinessGrowth #MarketingStrategy #OnlinePresence #ContentCreation #LeadGeneration #UserExperience #SEO #MarketingInsights #WebDesign #Entrepreneurship #MarketingTrends #SmallBusinessGrowth #AIandBusiness #BrandVisibility #MarketingInnovationJessica GruberWebsite: buzzwks.com

Track Changes
Leaders breaking the mold: With Jessica Hartley

Track Changes

Play Episode Listen Later Mar 4, 2025 42:06


On championing experiences for clients, customers and employees alike This week on Catalyst Tammy is joined by Jessica Hartley, the Head of Design and Customer Experience for CCB Finance, Tech and Data Analytics at JPMorganChase. Jessica has over 20 years of experience helping clients leverage digital innovation and is passionate about driving employee engagement and culture. Tammy and Jessica talk about what authenticity really means at work and why it's so much more than just how you present yourself. Jessica also shares her thoughts on how AI is transforming workplaces and how it can be used to improve both the client and employee experience.Please note that the views expressed in this episode may not necessarily be those of NTT DATA.Links: Jessica Hartley See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

All Sides with Ann Fisher Podcast
Tech Tuesday: Children are beginning their digital experiences at earlier ages

All Sides with Ann Fisher Podcast

Play Episode Listen Later Mar 4, 2025 51:00


The ways children are using technology is changing, presenting new challenges for parents trying to manage it and states looking to regulate it.

All Sides with Ann Fisher
Tech Tuesday: Children are beginning their digital experiences at earlier ages

All Sides with Ann Fisher

Play Episode Listen Later Mar 4, 2025 51:00


The ways children are using technology is changing, presenting new challenges for parents trying to manage it and states looking to regulate it.

LaunchPod
How to build for customers— not stakeholders | Jonathan Sussman, CPO (Jebbit) | LaunchPod

LaunchPod

Play Episode Listen Later Mar 4, 2025 31:03


Today, we're talking with Jonathan Sussman, CPO for over 5 years at Jebbit, an enterprise experience platform for first-party data capture, which was recently acquired by BlueConic. In this episode, Jonathan talks about: Why Product Management is one of the hardest functions to master How to use professional services - usually a cost center - as a source of product innovation that drives longterm growth And, the time when they built to solve internal problems, not customer value, nearly caused an early key launch to fail Links LinkedIn: https://www.linkedin.com/in/jonathan-sussman-0a84462/ Jebbit: https://www.jebbit.com/ BlueConic https://www.blueconic.com/ Resources Building iconic customer experiences with Susan Stavitski, Principal PM: https://youtu.be/TyA7d30ckNE?feature=shared The end of MVPs and prioritizing accountability with Jason Penkethman, CPO: https://youtu.be/-vanNudmXMM?feature=shared Chapters 00:00 Startups and ROI Challenges 00:24 Introduction 01:00 Building Product From Yahoo to Jebit 02:08 The Evolution of Programmatic Advertising 10:02 Transition to AT&T and Product Management Insights 13:55 Joining Jebit: Early Challenges and Learnings 21:46 Innovative Product Approaches and Managed Services 28:31 Balancing Tech Debt and Customer Needs 31:39 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPod.byLogRocket)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Jonathan Sussman.

Digitizing B2B: The B2B eCommerce Podcast
Real-World Tactics for Winning in B2B eCommerce with Samantha Schwartz, Digital Experience Expert

Digitizing B2B: The B2B eCommerce Podcast

Play Episode Listen Later Feb 28, 2025 43:57


In this episode, Digital Experience Expert Samantha Schwartz joins us to discuss the power of digital transformation in B2B commerce. With experience at companies like Jensen, McMaster-Carr, Zoro and ISN, Samantha shares how businesses can move beyond traditional sales models, leverage data for trust and create frictionless customer experiences.Key Takeaways:(04:22) How a customer-first strategy and strong data foundation drive growth.(09:35) Why B2B eCommerce is more than an add-to-cart button.(14:11) The impact of digital tools on sales, operations and customer service.(16:07) How better merchandising and search can significantly increase RFQs.(19:19) Why high-quality product data builds trust and drives conversions.(20:17) How digitizing invoicing and payments can save hours of manual work.(24:19) Strategies for meeting customers where they are and removing friction.(28:02) The importance of taking risks and testing new digital channels.(31:41) Advice for eCommerce leaders on proving digital's value internally.(34:35) How to assess a company's digital maturity before joining.(41:01) Why creativity requires stepping back and giving ideas space.Resources Mentioned:Samantha Schwartz -https://www.linkedin.com/in/samantharschwartz/Jensen Infrastructure -https://www.jensenprecast.com/“Creativity: A Short and Cheerful Guide” by John Cleese -https://www.amazon.com/Creativity-Short-Cheerful-John-Cleese/dp/0385348274Thanks for listening to the “B2B Commerce UnCut: A Journey Through Change,” powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.#eCommerce #B2BeCommerce #DigitalCommerce

Track Changes
Leading with humility on a global scale: With Abhijit Dubey

Track Changes

Play Episode Listen Later Feb 25, 2025 31:37


NTT DATA's CEO on staying true to his values as he leads the company into the future This week Tammy is joined by NTT DATA's Global CEO Abhijit Dubey. Abhijit has worked across the globe and across industries and is now leading NTT DATA into a new phase of growth. Abhijit talks about the importance of remaining grounded as a leader and shares tips on how to overcome imposter syndrome - yes, CEOs can experience imposter syndrome too! He also shares his vision of where the industry is going with agentic AI and how we might onboard AI agents in the future. Links: Abhijit DubeyAbhijit Dubey - World Economic Forum See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

LaunchPod
How to fail fast to unlock hypergrowth | Dane Molter, VP of Product (Navan)

LaunchPod

Play Episode Listen Later Feb 25, 2025 36:15


When it comes to challenging the status quo in SaaS and product strategy, you can't fundamentally disrupt an industry without failing fast and pushing boundaries. On today's episode of LaunchPod, we're talking with Dane Molter, VP of Product and Strategy at Navan, an all-in-one travel and expense app for corporate travelers. In this episode, Dane talks about: His framework for driving product teams to “be brave,” ship faster, and attain huge goals Why perfect is actually the enemy of progress, and when good enough is actually good enough How to exceed the perceived boundaries of any solution, and deliver product that really disrupts the world Links LinkedIn: https://www.linkedin.com/in/dane-molter-6b937231/ Navan: https://navan.com/ Resources (Ethically) cheat your way to $250M+ | Mikal Lewis, Product Exec. (Whole Foods, Nordstrom): https://youtu.be/5txeT2U_YQo Chapters 00:00 Intro 01:06 Dane Molter's Journey From Amex to Grubhub 01:44 The Grubhub Experience: Embracing Imperfection 04:08 The Push for Hypergrowth in Product 05:19 Lessons in Product Risk and Innovation 06:59 The Bigger Picture: Product Beyond Technology 09:30 Focusing on Bravery in Product Innovation 12:12 Applying Product Lessons at Navan 17:50 Enterprise Travel Challenges and AI Solutions 19:53 Business Outcomes and Accountability 20:13 Learning Business Mechanics at Amex 26:15 The Importance of Small Tests in Product Testing 34:27 Navigating AI and Emerging Technologies 37:45 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPod.byLogRocket)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Dane Molter.

Track Changes
Designers as anthropologists: On empowering design teams

Track Changes

Play Episode Listen Later Feb 18, 2025 38:02


Dani Snyder on leading design teams out of their silos As someone who started out as an industrial designer and who is now the Head of Design AI, Servicing and Communications at JPMorganChase, Dani Snyder deeply understands the design process and organizational design. This week Dani joins Tammy to talk about how to empower design teams. She shares strategies to help align design teams with organizational strategic goals and encourages designers to break out of their silos and remain curious about all aspects of the design process. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Track Changes
Change Agent: On Having the Courage to Take Risks

Track Changes

Play Episode Listen Later Feb 11, 2025 29:13


Ecolab's Kevin Doyle on striving for constant improvement As a young man Kevin Doyle's dad gave him some advice - try and improve your job every single day. Since then Kevin has worked at companies like Visteon and Delphi and is now the Chief Digital Officer at Ecolab. This week Tammy chats with Kevin about what motivates him as a leader and how he gains the courage to take risks. They talk about what excites them about design thinking and Kevin shares his approach to digital innovation in the age of AI. Links: EcolabSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Track Changes
Bringing Vision and Logic Together: With Tom Kotlarek

Track Changes

Play Episode Listen Later Feb 4, 2025 39:00


How diversity of thought can bring creative visions to life This week Tammy is joined by her colleague and long-time collaborator, Tom Kotlarek. Tom is the SVP of Global Delivery and Operations at Launch and has worked at some of the biggest companies out there, from NASA to DreamWorks - he's even met Jacques Cousteau! When Tom and Tammy first met they butted heads, but since then they've developed a working relationship that combines both of their strengths to create something even greater. Tammy and Tom discuss the importance of diversity of thought and talk about how AI can be used to create a truly personalized customer experience.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The AI Podcast
AI Agents Take Digital Experiences to the Next Level in Gaming and Beyond, Featuring Chris Covert from Inworld AI - Episode 243

The AI Podcast

Play Episode Listen Later Jan 29, 2025 26:32


AI agents with advanced perception and cognition capabilities are making digital experiences more dynamic and personalized across industries. In this episode of the NVIDIA AI Podcast, Inworld AI's Chris Covert discusses how intelligent digital humans are reshaping interactive experiences, from gaming to healthcare, and emphasizes that the key to meaningful AI experiences lies in focusing on user value rather than just technology.

Track Changes
Putting People In the Right Positions: On Leading Innovative Teams

Track Changes

Play Episode Listen Later Jan 28, 2025 40:07


Scott Campagna on fostering innovative thinking As Senior Director of Emerging and Immersive Technology at Launch, Scott Campagna has one of the coolest jobs out there. This week on Catalyst, Tammy and Scott chat about how Scott got to where he is today and how he manages teams of highly creative, forward-thinkers. They discuss how to build psychological security on your team and how to channel your team's creative energy. Scott also shares the emerging tech he's most excited about right now. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.