Podcasts about digital experiences

I am back from the FTT Fintech Festival, hosted by VC Innovations and taking place in London. I was hosting a panel on attracting the next generation of customers to mutuals, which are member-owned financial institutions offering different types of services and products. I was lucky enough to have a great group of panelists, and it was a great event over two days. To say that I learned a lot would be an understatement. The event was full of really engaging conversations and panels around a host of topics in the intersection of finance and technology. Since I'm not a finance professional, I wasn't sure how I would integrate into the event and conversations with people there. Plus it was the British and Irish financial systems that were being discussed, which I know basically nothing about. However, despite these important and obvious differences between my knowledge and the knowledge of other attendees, there was enough in common to make conversations pretty easy.The main thing we had in common was that we were all interested in creating experiences of all kinds. There were conversations around customer, user, employee, and digital experiences. There was also mention of frictionless financial experiences, security experiences, and experience-driven identity. It was pretty easy to find the common ground since everything was about experience research and design at some level. Those in industry were interested to hear what us in academia were doing around experience design teaching. Another theme was the impact of artificial intelligence as an element of fintech. Amongst all the conversations of AI was the question of whether or not a “digital first” strategy makes sense for customers seeking financial services. It was clear that people in general, and some specific populations, want to experience the authentic touch of a human being in their interactions. This led to some discussion about what to do with the bank branch. If we are moving to a digital first strategy, then why have branches? At the same time, people want to have the convenience of digital. What if we could have both? The warm touch of a human being at a branch along with the convenience of digital. Enter my guest today on Experience by Design, Victor Cho. Victor has a long career of digital transformation and now is CEO of Emovid. Emovid's product combines the authenticity of face-to-face conversations with the improved efficiency outcomes of AI through the use of video-based communication. Another element of his work is an emphasis on stakeholder capitalism, and businesses contributing to improving society. We talk about his path to CEO success, and how his interest in his Commodore 64 started it. He describes how his business education and religious upbringing combined to prioritize social responsibility over personal gain. We also talk about how we need to create authentic communication in a tech era. Victor shared updates on Emovid's progress, including their platform launch and plans for a new generative AI imaging solution focused on maintaining authenticity in communications. He highlighted the importance of considering the broader impacts of technology and the need for ethical decision-making in its implementation. This conversation would have been right at home at the FTT Fintech Festival, and it is a perfect time to share the conversation with you. Vincent Cho: https://www.linkedin.com/in/victor-cho-/Emovid: https://www.emovid.com/

On today's episode of LaunchPod, we've got something special for you. Normally, you'd have to join us in person at one of the dinners we host for product leaders to hear this talk from Oji Udezue. But the response has been so great, we had to bring him onto the show again. Oji has previously held product leadership roles at Typeform, Twitter, Calendly, and Atlassian. Today, he's joining us to share a major problem in product delivery that he's seeing as AI adoption increases across teams. In this episode, we discuss: * The “three-speed problem,” as Oji calls it – how AI will bring about a 10x increase in engineering velocity. But where does that leave product management and go-to-market teams if they can't keep up? * Why AI is a BS term, as it's really five new AND distinct capabilities – and how to use those as a framework for smarter product strategy * And how his “shipyard model” for product teams will ensure you keep up and thrive, even as AI reshapes how we build software Links Oji's LinkedIn: https://www.linkedin.com/in/ojiudezue/ ProductMind: https://www.productmind.co/ Building Rocketships: Product Management for High-Growth Companies: https://www.productmind.co/building-rocketships-book Resources Oji's past LaunchPod episode: https://www.productmind.co/building-rocketships-book Claude: https://claude.ai/ Cursor: https://cursor.com/ Windsurf: https://windsurf.com/ Chapters 00:00 Introduction 1:21 Building Rocket Ships by Oji and Ezinne Udezue 1:55 What is the shipyard model in product? 5:20 The evolution of technology: Why AI is just a new technology level 7:50 The 5 flavors of AI 13:23 The limiting function of development is no longer the speed of engineering – but what is it now? 17:05 Solving the three-speed problem 21:32 Conclusion Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Oji Udezue.

Hur bevarar man känslan av kraft, prestanda och kvalitet när mötet med varumärket flyttar till det digitala? I det här avsnittet möter vi Marcus Åström, Head of Digital Experience på Scania, som berättar om vägen från stål till skärm, och hur tradition möter teknologi i Scanias digitala resa. Ett samtal om ledarskap, kultur och varför den bästa innovationen inte alltid handlar om teknik utan om känsla.

This week on Catalyst Tammy is joined by longtime friend and recent addition to the Launch by NTT DATA team to lead, Murphy Freelen. Murphy has a proven track record of bringing together multi-disciplinary teams to deliver breakthrough innovative solutions. Murphy reflects on her personal journey working in the music and media industries and how those creative skills transfer to tech and product development. Tammy and Murphy also discuss the role of leadership and listening in fostering an environment where diverse perspectives are valued and how technology, particularly AI, is reshaping the creative process. Please note that the views expressed may not necessarily be those of NTT DATA.Links: Murphy FreelenJetZeroLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

When it comes to your digital experience, how often does a ‘great idea' from a senior leader's gut feeling get completely dismantled by actual user data?Agility requires the willingness to be wrong and the systems to prove it quickly. It's about building a culture that values learning over being right and relentlessly iterates based on real human behavior, not internal assumptions. Today, we're going to talk about moving beyond ‘best practice' and intuition to build a truly data-driven digital experience. We'll explore how to create a disciplined conversion rate optimization program where usability testing, A/B experimentation, and personalization aren't just separate tactics, but a unified system, especially within a powerful platform like SitecoreAI, to build experiences that adapt to customer needs, not just our assumptions about them. To help me discuss this topic, I'd like to welcome, George Chang, Senior Director, Digital Experience & Technology Corporate Marketing at Hexagon AB. About George Chang George Chang is the Senior Director of Digital Experience at Hexagon, leading digital transformation efforts to modernize web experiences, streamline operations, and drive business impact. With 25+ years of experience in development, marketing technology, content strategy, and digital platforms, he brings a unique ability to turn technical insights into strategic impact. A 9-time Sitecore MVP, George is an active voice in the DX community, advocating for scalable, user-centric experiences. George Chang on LinkedIn: https://www.linkedin.com/in/georgechang/ Resources Hexagon AB: https://www.hexagon.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

When it comes to your digital experience, how often does a ‘great idea' from a senior leader's gut feeling get completely dismantled by actual user data?Agility requires the willingness to be wrong and the systems to prove it quickly. It's about building a culture that values learning over being right and relentlessly iterates based on real human behavior, not internal assumptions. Today, we're going to talk about moving beyond ‘best practice' and intuition to build a truly data-driven digital experience. We'll explore how to create a disciplined conversion rate optimization program where usability testing, A/B experimentation, and personalization aren't just separate tactics, but a unified system, especially within a powerful platform like SitecoreAI, to build experiences that adapt to customer needs, not just our assumptions about them. To help me discuss this topic, I'd like to welcome, George Chang, Senior Director, Digital Experience & Technology Corporate Marketing at Hexagon AB. About George Chang George Chang is the Senior Director of Digital Experience at Hexagon, leading digital transformation efforts to modernize web experiences, streamline operations, and drive business impact. With 25+ years of experience in development, marketing technology, content strategy, and digital platforms, he brings a unique ability to turn technical insights into strategic impact. A 9-time Sitecore MVP, George is an active voice in the DX community, advocating for scalable, user-centric experiences. George Chang on LinkedIn: https://www.linkedin.com/in/georgechang/ Resources Hexagon AB: https://www.hexagon.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

What's the key to breaking through and capturing attention? Finding new and unexpected places to connect with your audience. One of the most fascinating ways to do this is to create an experiential digital experience. In this Quick Hit, you'll learn how from Zack Sugarman, the Former Chief Strategy Officer (CSO) of SUPERPLASTIC. They're the world's top creator of animated celebs, vinyl toys, and digital goods. Catch the full episode here

This week on Catalyst Tammy is joined by Jason Warner, co-founder and CEO of Poolside. Jason has over 20 years of experience leading teams and developing innovative technologies including GitHub Co-pilot, and he's done that all while leading with heart. In this episode, Jason emphasizes the importance of empathetic leadership and why treating people like humans, not commodities, is actually better for the business. He also explores the impact of AI on the future of work and the potential for technology to enhance human capabilities. He makes the case that giving AI to your junior employees will turn them into senior employees! Please note that the views expressed may not necessarily be those of NTT DATALinks: Jason Warner poolside Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today, we're joined by Trevin Chow, Chief Product Officer at Big Cartel, an ecommerce platform for independent creators to turn their art into income. Previously, Trevin held product leadership roles at Nike, Microsoft, Axon, and more. In this episode, Trevin shares: How they thread the needle between brand history and innovation — respecting a 20+ year legacy while still driving towards the future His process for creating “simple magic” by making features so simple, they delight users — even if that trades less customization for better ease of use How AI is transforming product and design workflows by drastically cutting down the time between idea and innovation And what product leaders can learn from rethinking simple as a benefit rather than a constraint Links LinkedIn:https://www.linkedin.com/in/trevin/ Navan: https://www.bigcartel.com/ Resources Lovable: https://lovable.dev/ Unblocked: https://getunblocked.com/ Chapters 00:00: Intro 03:22: The product journey that led Trevin to Big Cartel 05:55: Big Cartel's 20+ year legacy and how they look at innovation 12:28: Why simplicity can trump complexity in software 13:26: Products and features that delight ft. an example from Alaska Airlines 18:03: Why Big Cartel launched a "pause subscription" button, and the value it drove 21:09: What makes features appear "magical" in today's product landscape 23:06: The overlap between product management and product design 23:40: Trevin's guide to hiring for curiosity and grit 33:17: Conclusion Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Trevin Chow.

Full show notes, transcript and AI chatbot - http://bit.ly/47uSwNdWatch on YouTube - https://www.youtube.com/watch?v=9qjSjsFnTiE-----Episode Summary:In this episode of The Measure Pod, Dara and Matthew sit down with Yali Sassoon, co-founder and CTO of Snowplow. Yali reflects on Snowplow's early challenges, the transformation brought about by cloud data warehouses, and the shifting roles of data stakeholders. They also discuss how AI is redefining user experiences, the complexities of real-time data processing, and the breakneck pace of AI innovation. From OpenAI's competitive rise to the societal implications of AI and the future of human–machine interaction, this episode offers a rich and forward-looking exploration of data-driven technology and its impact on the world.-----About The Measure Pod:The Measure Pod is your go-to fortnightly podcast hosted by seasoned analytics pros. Join Dara Fitzgerald (Co-Founder at Measurelab) & Matthew Hooson (Head of Engineering at Measurelab) as they dive into the world of data, analytics and measurement, with a side of fun.-----If you liked this episode, don't forget to subscribe to The Measure Pod on your favourite podcast platform and leave us a review. Let's make sense of the analytics industry together!

In this episode from the archives Tammy sits down with Martina Lee Strickland. Martina is a unicorn in the healthcare industry. She's worked in the industry for over 20 years and is now the Chief Growth Officer at Clever Care Health Plan, a healthcare company that provides culturally-sensitive Medicare options. She joins Tammy to talk about her work driving community engagement in the healthcare industry. Martina talks about the importance of authenticity in connecting with clients, particularly those in underserved communities, and shares some of the tech she's excited about that could transform the industry and improve client access. Please note that the views expressed may not necessarily be those of NTT DATALinks: Martina Lee StricklandClever Care See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today, we're talking with Curtis Stevens, who, until recently, was Tinder's Director of Product Consumer Insights, and prior to that held product leadership roles at Qualtrics, Amazon, and more. In this episode, Curtis shares: How AI can actually be a tool for human connection His process behind Tinder's transformation into customer-centricity, with real, measurable results How to balance short-term user joy with long-term product innovation and future features And how AI is driving customer experience changes faster than research can follow, and what you can do to keep up Links LinkedIn: https://www.linkedin.com/in/curtis-b-stevens/ Chapters 00:00: Intro 03:03: Curtis Stevens' product journey 7:40: Challenges and strategies in customer experience 14:54: Curtis' journey workshops 20:41: AI's role in customer research 27:41: Conclusion Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Curtis Stevens.

KSBM Radio: The Voice of Townview continues our #SBM50 & #TMC30 Alumni Series with Brandon Collier, TAG Class of 1999. After 15 years in sales, Brandon discovered his passion for User Experience (UX) Design and now serves as Manager of Digital Experience at Dallas College, shaping meaningful digital interactions for students and the community.Join us as he shares his journey, lessons learned, and how he bridges creativity, technology, and human connection.

KSBM Radio: The Voice of Townview continues our #SBM50 & #TMC30 Alumni Series with Brandon Collier, TAG Class of 1999. After 15 years in sales, Brandon discovered his passion for User Experience (UX) Design and now serves as Manager of Digital Experience at Dallas College, shaping meaningful digital interactions for students and the community.Join us as he shares his journey, lessons learned, and how he bridges creativity, technology, and human connection.

On today's episode, we're talking with Rajitha Chaparala, VP of Product at Procore, a construction management solution and one of the most successful examples of vertical SaaS out there today. In this episode, we discuss: How Rajitha and her team are using LLMs to streamline complex processes like requests for information (RFIs), project revisions, and construction site walkthroughs Why building trust and showing real, immediate value were key to getting AI buy-in from construction professionals, historically hesitant to adopt new tech Why Rajitha believes this is construction's moment for AI, and how the shift from skepticism to curiosity happened almost overnight Links LinkedIn: https://www.linkedin.com/in/rajithachaparala/ Procore: www.procore.com Chapters 00:00 Introduction 00:48: The complexity of construction and technology adoption 02:00: AI streamlining Requests for Information (RFIs) in construction 04:00: Why LLMs are ideal for construction's unstructured data 06:00: Building trust for AI adoption 08:00: The future of construction thanks to AI adoption Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Rajitha Chaparala.

On this episode from the archives, Dani Snyder talks leading design teams out of their silos As someone who started out as an industrial designer and who is now the Head of Design AI, Servicing and Communications at JPMorganChase, Dani Snyder deeply understands the design process and organizational design. This week Dani joins Tammy to talk about how to empower design teams. She shares strategies to help align design teams with organizational strategic goals and encourages designers to break out of their silos and remain curious about all aspects of the design process. Links: Dani SnyderSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Client expectations in wealth management have leapt ahead: investors want the same seamless, mobile, and personalized experience they get from Netflix, Uber and even their bank. Yet most firms still rely on portals few clients open and emails lost in crowded inboxes, creating gaps in engagement, advice delivery, and growth. In this episode of The … Read More Read More

Today, we're joined again by Nan Yu, Head of Product at Linear. In this episode, Nan shares: Why you're wrong to think of AI as a way to reduce costs -- and why the real value is in enabling new work that was previously impossible The 3 must-haves he's deduced from across the most successful AI products to produce consistently great outcomes for users The behind-the-scenes details of Linear's new Agent Interaction Guidelines Links Nan's LinkedIn: https://www.linkedin.com/in/thenanyu/ Nan's X: https://x.com/thenanyu?lang=en Linear: https://linear.app/ Linear's previous episode of LaunchPod: https://youtu.be/7ISWLoQtNOc?si=dNKmSdQ98eqis_JW Resources Linear's Agent Interaction Guidelines: https://linear.app/developers/aig Granola.ai: https://www.granola.ai/ Cursor: https://cursor.com/ Chapters 00:00: Intro 03:24: Using AI as a harness, the systems and context layers that make AI tools repeatable and useful at scale 07:54: Scaling AI tools to ensure consistency and quality 14:14: Analyzing user interaction, tweak time, and feedback 18:29: Linear's new Agent Interaction Guidelines 22:14: How AI is changing the role of engineers 27:42: AI's impact on junior roles 30:10: Conclusion Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Nan Yu.

Noelle Russell compares AI to a baby tiger, it's super cute when it's small but it can quickly grow into something huge and dangerous. As the CEO and founder of the AI Leadership Institute and as an early developer on Amazon Alexa, Noelle has a deep understanding of scaling and selling AI. This week Noelle joins Tammy to discuss why she's so passionate about teaching individuals and organizations about AI and how companies can leverage AI in the right way. It's time to learn how to tame the tiger! Please note that the views expressed may not necessarily be those of NTT DATA.Links: Noelle Russell Scaling Responsible AI AI Leadership Institute Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this must-listen episode of The Voice of Retail, host Michael LeBlanc welcomes back Rob Garf, now VP and Head of Industry Strategy at Cordial, to discuss how artificial intelligence is reshaping marketing, consumer engagement, and the future of retail personalization.A longtime retail strategist and thought leader, Garf brings decades of experience “at the intersection of retail, consumer, and technology.” Now leading strategy at the high-growth marketing tech firm Cordial, he shares insights from their new North American study, Brands Battle for Attention as AI Redefines the Funnel. The research explores how retailers and consumers are responding to today's marketing noise, and how brands can stand out with authenticity and relevance instead of more messages.Garf explains how AI is collapsing the traditional marketing funnel, transforming “discovery by channel” into “discovery by conversation.” With a third of consumers now engaging with personal AI agents like ChatGPT, Gemini, or Perplexity, he outlines what this means for marketers who must ensure their products and content are discoverable in an AI-first world.The conversation dives into the challenges retailers face with legacy marketing stacks, data fragmentation, and a loss of trust in their own data. Garf argues that success lies in unifying systems, embedding AI directly into workflows, and focusing relentlessly on consumer intent—understanding not only what customers buy but what they're trying to accomplish in the moment.Beyond the technology, Garf emphasizes the importance of brand storytelling, creative emotion, and the “humanization of digital experiences.” He discusses how AI and brand voice can coexist to deliver meaningful, personalized engagement across every channel—from email and SMS to emerging conversational interfaces.To conclude, Garf offers practical advice for marketers adopting AI: start with clear customer problems, get your data house in order, and manage organizational change with empathy and alignment. The goal, he says, isn't to replace humans but to empower them and deliver the effortless, relevant experiences consumers expect.Whether you're a marketer, technologist, or retail leader, this episode provides actionable insights on how to thrive at the intersection of AI, personalization, and brand authenticity in a rapidly changing digital landscape. The Voice of Retail podcast is presented by Hale, a performance marketing partner trusted by brands like ASICS, Saje, and Orangetheory to scale with focus and impact. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Today, we're joined by Shakir Karim (Senior VP of Product) and Karthik Chakkarapani (CIO & Senior VP of Corporate Operations) from Zuora. In this episode, Shakir and Karthik discuss: Why they believe AI is a bigger inflection point than web, mobile, or cloud Their internal AI agent workflow that automatically resolves thousands of service requests instantly, freeing teams to focus on strategy How they cut a major feature deployment step from 14 days to 10 minutes using Claude Code Why prompt-a-thons and hackathons have been vital for driving not just AI adoption but AI literacy Links Shakir's LinkedIn: https://www.linkedin.com/in/shakir-karim/ Karthik's LinkedIn: https://www.linkedin.com/in/chakraj/ Zuora: https://www.zuora.com/ Resources Trupeer: https://www.trupeer.ai/ Gemini Storybook: https://gemini.google/overview/storybook/ NotebookLM: https://notebooklm.google/ Chapters 00:00: Intro 02:15: Zuora's 10x initiative 07:00: Zuora's internal AI agent 10:00: Accelerating content creation using Trupeer 12:00: Cutting video content creation down from 4 weeks to 5 hours 17:00: AI in practical workflow 22:00: Scaling AI innovation and literacy internally 28:32: AI prompathons and hackathons 29:54: Conclusion Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guests: Karthik Chakkarapani and Shakir Karim.

This week on Catalyst Tammy is joined by Serena Malik, a recent graduate from Columbia University, to discuss the role of AI in shaping the future workforce. They discuss the challenges faced by Gen Z in entering the job market, the importance of AI literacy, and the ethical implications of using AI in education and beyond. Serena shares her experiences in UX/UI design and her passion for leveraging technology to create positive change in the world.Please note that the views expressed may not necessarily be those of NTT DATALinks: Project PearlsFuture Faces Foundation Manila Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today, we're joined by Zac Hays, CPO at Luxury Presence, a fast-growing real estate tech platform that made a huge bet on AI adoption across the company.. In this episode, we discuss: Luxury Presence's 30x Value Principle and how they rethought goals and projects to have exponential-level impact The AI design sprint process that allowed the company to 20x product velocity How their mandatory AI bug triage policy has cut resolution time by 80% Links LinkedIn: https://www.linkedin.com/in/zacthepm/ Zac's AI-Powered Design Print Playbook: https://www.linkedin.com/pulse/ai-powered-design-sprint-playbook-v01-zac-hays-iu1dc/ Luxury Presence: https://www.luxurypresence.com/ AirOps: https://www.airops.com/ Userbrain: https://www.userbrain.com/en/ Chapters 00:00: Intro 03:31: How Luxury Presence started tinkering with AI 08:15: Automating bug fixes (the 80% reduction) 10:50: Zac's "AI Design Sprint" process 14:00: Using AI to tackle tech debt and codebase rewrites 19:04: Building an "autonomous" AI marketing team 22:22: Conclusion Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Zac Hays.

Is your brand agile enough for the changing expectations of your customers in a world increasingly driven by AI? Agility requires more than just fast reactions; it demands proactive adaptation, continuous learning, and a willingness to embrace emerging technologies. It also requires understanding how these technologies can transform customer experience and drive business value. Today, we are in New York City at Contentsquares CX Circle and we're going to talk about the convergence of digital experience analytics and the power of voice of the customer insights, particularly in light of the increasing impact of AI. We'll also dive into how these insights can drive a more agile and customer-centric approach to brand building. To help me discuss this topic, I'd like to welcome Dave Anderson, VP of Product Marketing at Contentsquare. About Dave Anderson Dave Anderson on LinkedIn: https://www.linkedin.com/in/daveando/ Resources Contentsquare: https://www.contentsquare.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Register now for Sitecore Symposium, November 3-5 in Orlando Florida. Use code SYM25-2Media10 to receive 10% off. Go here for more: https://symposium.sitecore.com/Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

David Armano has a special knack for seeing trends before they arrive. This week David joins Tammy to cut through the AI hype and explain how AI is actually transforming how we work and how we think. David compares AI to the technological transformations in the past and shows how it differs, namely that it impacts almost all levels of the enterprise. David also talks about how different generations are being impacted by AI and why Gen X is especially suited to AI. Please note that the views expressed may not necessarily be those of NTT DATALinks: David by Design David by Design - The Obsolete TruthLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today, we're joined by Phil Lakin, Head of Enterprise Innovation at Zapier. In this episode, we discuss: How Phil built No-Code Ops into a thriving community and SaaS product - and what led to its acquisition by Zapier Why Phil ended up leading the initiative on Zapier's first solution-based product, and the decision process behind making it Lead Router How Zapier is driving AI transformation across both their org and others with hands-on bootcamps, agent workflows, and a 97% AI literacy rate among employees Links LinkedIn: https://www.linkedin.com/in/philip-lakin/ Zapier: https://zapier.com/ NoCodeOps: https://www.nocodeops.com/ Chapters 00:00: Intro 01:30: How Phil built the No-Code Ops community and why Zapier acquired it 05:45: Building Lead Router and how it shaped Zapier's roadmap 10:20: Building with Zapier Primitives 15:10: How Zapier achieved 97% AI literacy 20:25: AI agents and workflow automation 26:40: Tactics for bringing employees on board with new AI tools 32:55: What other companies can learn from Zapier's AI transformation 39:15: Where Phil sees AI, no-code, and automation heading next. 44:00: Conclusion Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Phil Lakin.

How is Optimizely reshaping experimentation with AI? Cory Liebgott, VP of Product at Optimizely, joins LaunchPod to share how her team is using AI into both customer-facing solutions and their own product workflows. Cory shares how her team: Uses Copilot and Claude for everything from PRD writing and meeting recaps to translating technical language into accessible insights Developed OptiGPT, an internal AI assistant that surfaces customer data, product knowledge, and HR policies in seconds Built a customer-facing AI query tool that also became a surprise hit internally for measuring customer health and engagement Encourages a culture of experimentation where PMs demo and share AI tools, turning emergent use cases into productivity boosts across teams Links LinkedIn: https://www.linkedin.com/in/cliebgott/ Optimizely: https://www.optimizely.com/ Chapters 00:38 Exploring AI tools as a team 01:43 Real-world AI productivity wins 03:16 Inside OptiGPT: Optimizely's AI assistant 04:08 Using AI for research and prototyping 05:10 When AI surprises: Emergent capabilities 06:22 Lessons learned: Sharing and experimenting Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Cory Liebgott.

Andy Wardlaw is a talent advisor who has placed a number of visionaries across sectors and across the world. He's also seen how talent acquisition and placement has changed as technologies have come and gone. This week Tammy and Andy discuss how to spot creative tech talent and how to recognize if they will be successful in their new transformational roles. They also discuss how leaders can lean in and leverage AI to bridge the gap between creativity and technology. Please note that the views expressed may not necessarily be those of NTT DATALearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today, we're joined by Michael Krafft, CPO at FoundersCard, a membership community for entrepreneurs and executives offering exclusive perks and VIP treatment. Previously, Michael worked in investment banking, led product teams at American Express, and played a key role in turning around Alight, an HR-tech firm, ahead of its IPO. In this episode, we discuss: How Michael uses AI to be a 1-person Product team at a profitable startup with more than 250K members His AI-driven discovery engine that automates interviews, segments users, and turns feedback into roadmap-shaping insights Why working as both a leader and IC lets him move from idea to prototype to product in record time with tools like V-Zero and Lovable The simple test that boosted paid conversions by 50%—and how he runs growth experiments far beyond his team's size Links LinkedIn: https://www.linkedin.com/in/michael-krafft/ FoundersCard: https://founderscard.com/ Chapters 00:00 Intro 03:04 How AI Drove Down CAC and Fueled Growth 06:06 Using AI to Analyze Customer Interviews 09:10 Turning Feedback Into Roadmap Insights 12:13 AI-Powered Discovery Engine for PMs 15:17 One-Person Product Team With AI Tools 18:20 Scaling Insights Beyond Human Bandwidth 21:23 Automating PRDs With AI 24:25 From Idea to Prototype in an Afternoon 27:28 Running Growth Experiments With AI 30:31 Conversions, Retention, and AI Testing 33:33 Customer Insights That Shape the Roadmap 36:36 Paid Conversion Boosts With AI 39:37 Final Takeaways for Product Leaders Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Michael Krafft.

Unlock the future of product management with AI. In this episode of LaunchPod, we dive into the top 4 AI workflows every product manager needs, from automating user research to building smarter prototypes and running faster experiments. Hear real stories from product leaders who are already using AI to: *Turn hours of customer interviews into actionable insights *Prototype and test new features in record time *Automate PRDs and documentation without losing quality *Drive data-backed decisions that accelerate growth Chapters 00:00 Why AI is changing product management 00:30 Avoiding missteps with AI-powered customer insights 02:00 Prototyping and testing faster with AI tools 04:00 Automating PRDs and product documentation 06:30 Using AI for smarter data analysis and decision making 09:00 Balancing AI with product intuition and strategy 11:00 The future of AI in product workflows Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guests: Derek Pharr, Neha Monga, Roman Gun, and Sierra Hahn-Ventrell.

Kim Curley lives by the phrase “we are humans that go to work, we are not workers that go home to human.” Kim is the Global OCM Leader at NTT DATA and is dedicated to finding human-first AI solutions. This week Kim joins Tammy to discuss change management and AI. Kim shares tips on how she gets people to move past the fear of change and the winning question she asks when people are hesitant to adopt AI solutions - “how's that working out for you?”Please note that the views expressed may not necessarily be those of NTT DATALinks: Kim Curley Mindset: The New Psychology of Success by Carol S. DweckLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How is Optimizely reshaping experimentation with AI? Cory Liebgott, VP of Product at Optimizely, joins LaunchPod to share how her team is building agentic AI tools that put customer trust at the center. Cory shares how her team: Pivoted away from risky benchmarking AI to focus on agentic AI tailored to each customer's brand and data Launched Opal, Optimizely's AI suite built on Google Gemini, with strict governance to keep customer data secure Developed experimentation agents that suggest test ideas, run experiments, and summarize results Built internal AI tools like OptiGPT to streamline workflows, from PRDs to customer research, boosting productivity across teams Links LinkedIn: https://www.linkedin.com/in/cliebgott/ Optimizely: https://www.optimizely.com/ Chapters 00:00 Introduction 01:52 Implementing Agentic AI at Optimizely 04:58 The Importance of Customer Feedback 06:27 Using AI Tools Internally at Optimizely 15:30 DocuSign and the Squeaky Wheel Problem 30:36 Conclusion Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Cory Liebgott.

SummaryIn this conversation, Eric, the founder and creative director at Cosmic, discusses the intersection of digital strategy and social impact. He shares insights on how organizations can effectively engage their communities through authentic storytelling and marketing. The discussion covers the evolution of Cosmic as a niche agency, the challenges of social impact marketing, and the importance of building meaningful connections in a crowded digital landscape. Eric emphasizes the need for organizations to find their unique purpose and to measure their impact beyond traditional metrics, advocating for a more authentic approach to marketing that resonates with audiences.TakeawaysCosmic specializes in helping social impact organizations tell their stories effectively.The transition to a niche focus can be challenging but rewarding.Authenticity in messaging is crucial for engaging audiences.Building a community around a cause is more effective than traditional marketing.Digital storytelling plays a vital role in social change efforts.Organizations must measure impact in meaningful ways, not just through vanity metrics.Finding purpose in marketing can lead to more fulfilling work.The balance between marketing and authenticity is essential for long-term success.Investing in core channels like websites and email is crucial for sustainability.The future of digital experiences lies in fostering genuine connections.Chapters00:00 Introduction to Social Impact and Digital Strategy02:37 The Evolution of Cosmic and Niche Specialization05:41 Navigating the Challenges of Social Impact Marketing08:42The Importance of Authenticity in Messaging11:34 Building Community and Engagement in Social Impact13:59 The Role of Digital Storytelling in Social Change17:21 The Future of Digital Experiences and Community Building19:59 Measuring Impact and Success in Social Marketing23:00 Finding Purpose in Marketing and Business Practices25:21 The Balance Between Marketing and Authenticity28:27 Conclusion and Key TakeawaysCredits:Hosted by Ryan Roghaar and Michael SmithProduced by Ryan RoghaarTheme music: "Perfect Day" by OPM  The Eggs Podcast Spotify playlist:bit.ly/eggstunesThe Plugs:The Show: eggscast.com@eggshow on twitter and instagramOn iTunes: itun.es/i6dX3pCOnStitcher: bit.ly/eggs_on_stitcherAlso available on Google Play Music!Mike "DJ Ontic": Shows and info: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠djontic.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@djontic on twitterRyan Roghaar:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠rogha.ar

Rika Nakazawa is a firm believer in the magic of the universe. That magic, according to Rika, comes from something she calls organic intelligence. This week on Catalyst, Tammy sits down with Rika, the Chief Commercial Innovation Officer at NTT, to discuss the future of innovation, sustainability and space technology. Rika explains how this concept of organic intelligence can help shift the way people think about resource management, energy efficiency and Artificial Intelligence. She also shares some of the research she's doing in the world of space and satellite technology - could data centers in space be the next big thing!? Please note that the views expressed may not necessarily be those of NTT DATALinks: Rika Nakazawa Ray Wang - AI Exponentials McKinsey - Annual Technology Trends Report Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome to Omni Talk's Retail Daily Minute, sponsored by Mirakl. In today's Retail Daily Minute:Sam's Club completes major website and app refresh with new "global intent center" that personalizes shopping experience based on fulfillment choice, while expanding club fulfillment spaces to support growing e-commerce business.Apple transforms buy now pay later access by integrating third-party services like Klarna and Affirm directly into iPhone Wallet app, making installment payments more visible and frictionless ahead of iPhone 17 launch.Office Depot launches nationwide "15-Minute Pickup Promise" for online orders, offering $15 coupons if in-store or curbside pickup takes longer than promised timeframe.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights. Be careful out there!

How is AI changing the game for sports betting? Marty Styles, VP of Product at Pro Football Focus (PFF), visits LaunchPod to share how his team is bringing pro-grade football analytics, trusted by every NFL team, to everyday bettors. Marty shares how his team: Built Key Insights, an AI-powered feature that simplifies 200+ data points per play into actionable betting takeaways Designed the Player Prop Tool, which combines PFF's grades with market odds to reveal hidden betting edges Used Play Finder and AI-driven film study to transform raw data into instant, searchable insights Positioned PFF as the “Bloomberg Terminal of sports betting”, giving bettors the same edge NFL teams rely on Links LinkedIn: https://www.linkedin.com/in/marty-styles/ PFF: https://www.pff.com/ Chapters 00:00 Introduction 01:46 The Value of PFF's Data 02:14 Transitioning from B2B to B2C 03:17 Understanding the Sports Betting Market 04:38 The Role of AI in PFF's Products 09:00 Simplifying Complex Data for Consumers 10:32 Key Insights and AI Integration 14:20 Ensuring Accuracy and Trust in AI Outputs 17:20 Introducing the Player Prop Tool 19:36 Targeting Intermediate Bettors 22:12 Product Marketing Strategy 25:53 AI and Data Analysis in Betting 29:32 Future of AI in Sports Analytics 33:23 Conclusion Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Marty Styles.

This week on Catalyst, Tammy is joined by the singular Sindhu Srivastava. Sindhu grew up in a small town in India then went on to study at the prestigious Indian Institutes of Technology and Wharton and is now the CEO of three companies - We Crush Events, Meaningful Data and We Crush AI. In this conversation Sindhu gets vulnerable with Tammy about her first experience with an executive coach and how it forced her to confront the things that were holding her back from being a better leader. She also speaks about her company Girls who CEO which seeks to empower young girls and gives them the tools they need to become confident CEOs later in life. Sindhu also talks about why she's so excited about LLMs and how they can be used to harness human complexities instead of reducing them. Please note that the views expressed may not necessarily be those of NTT DATALinks: Sindhu SrivastavaMan's Search for Meaning How to Be an Antiracist Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How do you decide what to build when growth is flattening and you're facing intense competition from free products? When Aleks Bass joined Typeform as Chief Product Officer, she was faced with this exact challenge. In this repeat episode, we cover: * The "Feature Constellation" Concept: How combining features can unlock exponential customer value and willingness to pay. * Prioritization at Scale: How Typeform used a MaxDiff survey to rank 86 features and find a 75% overlap in what all their user segments wanted. * Research-Driven Strategy: The step-by-step process for turning deep customer insights into a clear, actionable product roadmap that aligns the entire company. * Identifying Your True ICP: How the research revealed three distinct customer groups and helped Typeform prioritize marketers, who had bigger budgets and a higher willingness to pay for less mature features. * Balancing Data and Intuition: Why deep domain expertise is a product manager's superpower and how to use research to bolster, not replace, your gut instinct. Find part two of this episode here: https://youtu.be/iNHArB4q2TU Links LinkedIn: https://www.linkedin.com/in/aleksbass/ Typeform: https://www.typeform.com/ Resources How To Say "Not Yet" To Enterprise | Deepti Mendiratta, VP Of Products (HungerRush) | LaunchPod: https://youtu.be/WHapWGbuS0Q Chapters 00:00 How Combining Features Creates 10x Value 02:26 The Challenge: Flattening Growth & Hyper-Competition at Typeform 04:45 The Danger of "Incrementalization" in a Horizontal Product 07:50 Reigniting Growth with a Customer-Centric Strategy 11:50 The Research Plan: How to Figure Out What to Build, Fast 15:15 The Methodology: Using a MaxDiff Survey to Prioritize 86 Features 19:00 Surprising Discovery: 75% of Features Were Wanted by Everyone 24:30 Why Feature Maturity Matters for Different Personas 33:35 Unlocking Exponential Value with "Feature Constellations" 34:30 Case Study: Why "Video Answers" + "AI Analysis" is a 10x Combination 38:30 How to Use Research to Drive Company-Wide Alignment Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Aleks Bass.

On today's episode of LaunchPod AI, we're talking with Joel Polanco, Senior Hardware Product Manager at Intel's Edge Computing Group. He's led dozens of enterprise AI edge deployments and knows exactly what it takes to run AI models locally at scale. In this episode, we discuss: Why AI at the edge will cause a whole new wave of disruption across multiple industries Why moving AI to the edge slashes costs and levels up customer experience And real-world examples of edge AI deployments Joel has seen - from IT assistants to agents that restock store shelves from a single photo Links LinkedIn: https://www.linkedin.com/in/jpolanco/ Intel: https://www.intel.com/content/www/us/en/homepage.html Joel's PM articles on the LogRocket blog: https://blog.logrocket.com/author/joelpolanco/ Chapters 00:00 Introduction 03:32 Retail Applications of Edge AI 04:57 Cost and Implementation Considerations 06:18 Real-World Use Cases and Challenges 12:00 Future of AI and Edge Computing 30:42 Practical Advice for Product Executives 33:46 Conclusion Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Joel Polanco.

NTT DATA's CEO on staying true to his values as he leads the company into the future In this episode from the archives Tammy is joined by NTT DATA's Global CEO Abhijit Dubey. Abhijit and Tammy discuss the importance of remaining grounded as a leader and Abhijit shares tips on how to overcome imposter syndrome - yes, CEOs can experience imposter syndrome too! He also shares his vision of where the industry is going with agentic AI and how we might onboard AI agents in the future. Links: Abhijit DubeyAbhijit Dubey - World Economic Forum See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How did an AI agent help 4x the productivity of collections teams? Dave Ruda, VP of Product at Billtrust, visits LaunchPod to share how his team built a collections AI that transformed drudgery work into high-impact outcomes. Dave shares how his team: * Reduced average email handling time from 8 minutes to just 2.5 minutes * Built an AI agent that categorizes and prioritizes collector workflows to maximize efficiency * Designed a “human in the loop” system to ensure trust, personalization, and better customer outcomes * Developed a learning loop that adapts to each collector's voice and scales across email and voice channels Links LinkedIn: https://www.linkedin.com/in/druda/ Billtrust: https://www.billtrust.com/ Chapters 00:00 Introduction 03:18 Billtrust's AI Journey 05:10 "Human in the Loop" 06:22 Billtrust's FinTech Solutions 09:54 Challenges in Collections 13:04 Agentic Email Functionality and Automating Email Processing 17:19 Building a Learning Loop To Better Understand Customers 19:05 Empowering Product Managers With AI 24:33 AI Governance and Future Prospects 27:39 Concluding Thoughts and Future Plans Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Dave Ruda.

Why is AI adoption so hard inside companies? Derek Pharr, CPO at Sporcle, joins LaunchPod to reveal the 3 biggest barriers to AI adoption and how he helped his team overcome them. In this episode, you'll learn how Sporcle: The 3 biggest barriers to AI adoption and how Derek addressed them How Sporcle built a “content intern” with Claude Projects to augment trivia writers and improve user engagement How Derek prototyped, tested, and rejected a doomed product idea in under an hour Links LinkedIn: https://www.linkedin.com/in/derekpharr/ Sporcle: https://www.sporcle.com/ Resources How Lattice's PM team built an AI Slack “Intern” | Neha Monga, CPO (Ex-Lattice) | LaunchPod: https://stories.logrocket.com/p/how-lattices-pm-team-built-an-ai Chapters 00:00 Intro 03:17 The 3 Biggest Barriers to AI Adoption 06:35 Building a “Content Intern” with Claude Projects 15:08 Scaling Trivia Creation Without Losing Quality 25:34 Prototyping and Killing a Doomed Idea in Under an Hour 34:15 Lessons for Product Leaders on AI Adoption Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Derek Pharr.

Benoit Berthoux on the opportunities and risks of founding a startup in the age of AIIn early 2023 Benoit Berthoux saw that generative AI was expanding possibilities for how people work. Benoit wanted to develop a tool that implemented seamlessly into their workflows instead of adding yet another tool. From this Mindy was born, helping people harness the benefits of generative AI without having to become prompt engineers. This week on Catalyst, Benoit joins Tammy to talk about how the newest technology is being used to meet users where they're at. They discuss the promise of new tech and the rise of creative startups. They also discuss some of the challenges of operating a startup right now - namely that things are moving so fast it can be hard to keep up. Please note that the views expressed may not necessarily be those of NTT DATALinks: Mindy Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today, we're talking with Zach Heller, VP of Product at Penn Foster Group. In this episode, we discuss: How Penn Foster plans to literally “fill a stadium” with 150,000 graduates by 2029—doubling completion rates to do it Why they shifted focus from acquisition to graduation—and how that's now driving over 50% of enrollments through word-of-mouth How AI-powered learning tools boosted course completions by 25% in just one year, setting a new record for outcomes Links LinkedIn: https://www.linkedin.com/in/ztheller/ Resources The Hidden Cost of 0.1% Churn | Ken Houseman, VP of Product (Zuora): https://youtu.be/-wDVkPUK104 Chapters 00:00 Doubling Completion Rates & Graduation Goals 02:04 Filling a Stadium: The 150K Graduate Vision 04:09 Fixing the Funnel: Retention Over Acquisition 06:14 Experimentation That Doubled Completion 08:17 B2B vs B2C: Why Completion Rates Drive Revenue 10:19 Word of Mouth as a Growth Engine 12:21 Fail Fast, Learn Faster: Experimentation Mindset 14:24 AI-Powered Learning: Writing Coach Breakthrough 18:00 Human + AI: Scaling Student Support 20:34 Product-Led Growth in EdTech 24:37 Economic Mobility Through Education 26:41 Looking Ahead: Scaling to 150K by 2029 36:56 Final Takeaways: Experimentation at Scale Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Zach Heller.

Leslie Shannon on why if you're trying to replicate the physical world in the digital realm you're doing it wrong This week on Catalyst Tammy sits down with Jeopardy winner, author of Virtual Natives and Head of Trend and Innovation Scouting for Nokia, Leslie Shannon. Leslie has a deep passion for combining technology and art and is now working to understand what technology is coming next. In this episode, Leslie and Tammy discuss the importance of harnessing our creativity as we look to the future. They discuss Leslie's book Virtual Natives and how the younger generation is creating new opportunities to fix broken industries with innovative technologies. Leslie also shares tips on how to transform your job into something that better suits you and your company - a skill she is very adept at. Please note that the views expressed may not necessarily be those of NTT DATALinks: Virtual Natives Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Small business owners rely on digital tools to run their businesses, but how does their banking experience measure up? In this episode, hear real-world stories from business owners with diverse needs as they describe their experiences and challenges, and hear from financial institutions that are taking these needs to heart. Related Links [Blog] Small Business Tools, Tactics, and Transformation https://hub.q2.com/resources/col/pf/small-business-tools-tactics-and-transformation?pflpid=61254&pfsid=62E2iBv4Jj [On-Demand Webinar] Why and How to Become the Business Hub for Your SMB Customers https://hub.q2.com/resources/col/pf/why-and-how-to-become-the-business-hub-for-your-smb-customers-2?pflpid=61254&pfsid=62E2iBv4Jj [LinkedIn] Ben Cash https://www.linkedin.com/in/ben-cash-03312292/ [LinkedIn] Katrina Leach https://www.linkedin.com/in/katrinaleachufcu/ [LinkedIn] Shon Cass https://www.linkedin.com/in/scasstsb/ [LinkedIn] Thomas Eorgan https://www.linkedin.com/in/thomaseorgan/

Alicia Graham on how Claimable is using AI to help people appeal denied health claimsAlicia Graham has seen firsthand how unjust health insurance denials have impacted people across the United States. Enter Claimable, a product that helps individuals challenge denied health claims. With an 80% success rate and a record of helping people get coverage in just days, Claimable is giving power to patients. This week Alicia Graham, the founder and COO of Claimable, joins Tammy to talk about the company's human-centered, custom AI-powered platform. They discuss how Claimable crafts custom appeals for patients and how they are helping Americans reduce barriers to care and get out of medical debt.Please note that the views expressed may not necessarily be those of NTT DATALinks: Claimable Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

At the first ever live Catalyst event Tammy and Sean Jantzen discuss driving digital innovation at UPSSean Jantzen is the king of shipping for shipping. 24 years ago he started out as an intern at UPS and is now the Vice President of Applications Development. In the first ever live Catalyst recording from Nexus 2025, Tammy sits down with Sean to discuss how he ships new innovative software at the global shipping and logistics company. Sean talks about how his background in team sports informs his coaching mindset and explains why shipping early and small can lead to fewer bugs and faster delivery.Please note that the views expressed may not necessarily be those of NTT DATALinks: Sean JantzenScaling responsible AI: With Noelle RussellOnly the curious will thrive: Top takeaways from Nexus 2025Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Brian Solis on how purpose, curiosity and creativity will help us shape the future This week Tammy is joined by visionary futurist and digital anthropologist Brian Solis. Brian is the Head of Global Innovation at ServiceNow and is one of the most interesting thinkers on how disruptive technologies like AI can impact businesses and the customer experience. Brian and Tammy discuss the mind shift that's needed in our current changing world and Brian shares his reflections on how you can help shape the future, not just react to it.Please note that the views expressed may not necessarily be those of NTT DATALinks: Brian Solis Mindshift Brian Solis TV Lifescale Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

If the web is no longer one-size-fits-all and instead geared towards segments of one, how do brands avoid creating a thousand disconnected experiences, and manage each experience effectively? Agility requires embracing both technology and customer behavior shifts at the same time—without losing your brand voice. Today we're going to talk about how AI and more connected digital experiences are shaping the future of the web.To help me discuss this topic, I'd like to welcome Eric Stine, CEO of Sitecore. About Eric Stine Eric Stine is the Chief Executive Officer of Sitecore, driving the company's vision and strategy to enable brands to create digital experiences so powerful they connect the world. Eric was previously Chief Operating Officer, where he led all customer-facing functions. Before Sitecore, Eric was Chief Executive Officer of Elemica. Previously, he was Chief Commercial Officer of Skillsoft and Chief Revenue Officer of Qualtrics. Eric has also held executive roles at companies such as SAP, Ciber, and Blackboard. Eric earned a law degree at Boston University School of Law and a Bachelor of Arts at Northwestern University, where he and his husband are the founders of the Eric and Neil Stine-Markman Scholarships. They are the first permanent endowments at either institution directing funds toward LGBTQ+ students. Eric Stine on LinkedIn: https://www.linkedin.com/in/eric-stine-ceo-sitecore/ Resources Sitecore: https://www.sitecore.com https://www.sitecore.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brandsDon't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150" Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company