Podcasts about andrew do

On today's episode you will hear part 4 of 4 of Russell's interview with Andrew Warner about the Clickfunnels start up story. Hit me up on IG! @russellbrunson Text Me! 208-231-3797 Join my newsletter at marketingsecrets.com ClubHouseWithRussell.com ---Transcript--- Hey everyone, this is Russell Brunson. Welcome to the 4th and final installment here of the interview with Andrew Warner at the Dry Bar Comedy Club, where he's going deep into the Clickfunnels startup story. I hope you've enjoyed it so far. You know, throughout this entire interview, it was really fun. He brought my wife onstage and some of my partners onstage, and brought other people who didn't like me at first onstage and kind of shared all these things. I hope all you guys are enjoying it and really enjoying this interview. I hope that this starts making you think about your startup story. Some of you guys are living your startup story right now, and maybe you're depressed or nervous, or scared, or afraid or whatever. And hopefully this gives you motivation to know that I was there too. In fact, I'm still there many times, but it's okay and it's part of the game and part of the process. And someday you'll look back and you'll have someone like Andrew interviewing you about your startup story and you'll be so grateful for the trials and things you're going through now. So with that said, we're going to queue up the theme song, when we come back we'll listen to part 4 of 4 of the Clickfunnels startup story interview with Andrew Warner at the Dry Bar Comedy Club. Andrew: And I know a lot of you have asked me what's coming up next and Russell's going to talk about that, how you're going to get to Sales Force level, but why don't I take a couple of questions from someone. Is there anyone who's been sitting here going, “I can't believe Andrew didn't ask that.”? Is there anyone who has something standing out for them? Should we just have them onstage. Unknown person: We got mic's. Andrew: We got mic's from over there, okay. Audience member: Alright, a little bit deeper of a question. What is something, I know you're strong in your faith, family, God, I mean kind of all around, what's something that's really made you who you are? You've mentioned before that made you as a marketer with your dad, you're up late watching an infomercial. But what's something that inherently that could have been experienced, maybe a quote in the back of your mind that's just driven you, it could have been something that your parents taught you when you were young. What is, is there, it's kind of a little bit difficult of a question to look back, there's probably a million things. But what are one or two that really stick out, that make you the person that you are? Russell: I have a million thoughts just racing through my head. The one that just popped in the front, so I'll share that one, hopefully it's good. I remember when I was a kid my dad gave me a job to go clean the car. I went out there and I cleaned the car, I did my best job, I thought. And I came back in and I was like, “Hey dad, it's clean. Can I go play?” I was like, “Come look at it.” So he could let me go out and play. And he was like, “Well, is it good? Are you proud of it?” and I'm like, “I don't know.” And he's like, “Well, are you proud of it.” I was like, “I don't know.” And he's like, “Go work on it until you're proud of it, then come back and let me know.” And I was like, oh man. So I go back out, and I was like, “Am I proud of this?” and I was thinking about it, I guess technically I'm really not that proud of it. So I was like trying to do more things, trying to clean it better, and to the point where I was actually proud of it. And then I came back and I'm like, “Dad, okay the car's clean now.” And he's like, “Are you proud of it.” I'm like, “I am.” And he's like, “Okay, you can go out and play then.” I think for me that was such a big thing because it was just like, that internal “Am I proud of this thing that I'm giving, that I'm putting out there?” and if not, keep doing it until you are. And I don't know, that was one of those little weird dad moments that he probably didn't mean as a teaching opportunity, but definitely has been big for me ever since then. Andrew: Good question. Is there one on this side? While you're finding a person who has a question, Whitney, did you have more to say? You were going to ask more, right? Yeah, can you get the mic over to Whitney, please? She's right over here. I know I didn't ask your full question. Whitney: Hi Russell, how are you? Russell: Awesome, how are you doing? Whitney: Good. So with your business, what is, back to like when you were first starting, I kind of want to know, what's the one thing when your business was really hard, when you were really struggling, what's the one thing that kept you going? Just in the back of your mind. And then I have a second part of that. What would you say was your biggest failure and what was the greatest lesson you learned from it? Russell: That's not an easy question. Andrew: The biggest failure. Russell: Oh man. So the first question was, what was the first one again? Thinking about the biggest failure, I'm trying to…Oh, what kept it going? Andrew: Give me a sec. Are you going through that now? You are, what are you going through right now? Can you stand up and get close to the mic? I can see that this is a meaningful question for a reason. What's going on? Be open. Whitney: I'm just trying with my business, I'm trying to get my message out there. I'm really, I'm just baby parts of Clickfunnels, so I'm just figuring out how to do a funnel still. But my company is called Creating Powerful Women, so I am just trying to teach women how to grow a business while they grow their family at the same time. And I'm doing that right now, because I have 3 little tiny girls. So I'm just like, okay, I'm still trying to figure out this myself and then teach women how to do it at the same time. So it's just, I'm still in that struggle phase. Andrew: Is it partially because you feel like an imposter, how can I tell them what to do? That's what I was saying to you earlier. Whitney: When I don't even know. Yeah. {Crosstalk} Whitney: I feel like I need to have that success level before I can teach women to go out and do it. But the reason when I found you in the hall, and I said, “I want Russell to be vulnerable and tell like the nitty gritty parts of the story.” And those stories are what make people relatable to you, that's kind of where I'm at, as I realize that I grow a bigger following and a bigger audience when I'm more relatable to them, which I realize I don't need to be up at that level to do that. Andrew: I get that. Russell: So my question for you is, have you been working with women? Helping them so far? Tell me a story of someone you've helped. I'm curious. Whitney: So I went through post partum depression a couple of years ago, after I had a baby and a lot of the women I've been reaching out to when I shared those stories, those women have been coming to me saying, “Hey, how do you get through this struggle? I know you've gotten past that, so I want to hear the hard stories that you went through.” So a lot of the people who I've been coaching one on one have been people who have gone through those exact same things  that I have. Russell: Okay when you do that, and you share the stuff with them, and that clicks for them, how does that feel? Whitney: Like I'm fulfilling what I was put on this planet to do. Russell: That's the thing. That's the thing that keeps me going. It doesn't happen often, but it happens often enough that I crave that. I'm super introverted, so it's always awkward for people to come to me, but I still love when they come to me and they're like, “Hey, just so you know real quick…..” Like last night, we were in San Francisco, or San Diego, excuse me. Someone came up to me in the hall and I was kind of like, I'm nervous to talk to you but you're going to talk to me. And he said, “Hey, just real quick, you legitimately changed my life, you changed my family.” And started tearing up. And I was just like, I let myself feel that just for a second and then I go back to the awkwardness, but for a second I feel that. And It's just like ahh. That's what it's about you know. I use Voxer for my coaching clients. So every time they Vox me and say something like that, there's a little star button and I star it and it stores them in this huge thing of all the starred ones. So now days I'll go back and I'll listen to that and I'll listen to people like 2 years ago that said something about how something I did effected them, and it's just like, that feeling. Because everything we do in this life is for feeling's right. Everything is just a feeling we're looking for. We eat because we want a feeling. We did this because we, I wanted a feeling. We're doing everything for a feeling. So it's like if I can remember the feelings of the thing I'm trying to get, and I can experience it again, then it, that's what gets me and keeps me going.  And I think that any of us that are lucky enough to have those feelings, a lot of times we forget about them. No, remember that because that's the thing, when it's hard and it's painful and it's dark, it's that feeling that's just like, that's the, you remember that and you let yourself experience it again for a minute. And then for me, that's like, okay, I can get back up and I can go again. Andrew: Great question, I'm glad you asked it. How about one more over there? You know what, yeah, let's give her a big round of applause, please. Audience member: I was actually going to ask a little bit about that vulnerability. I was surprised, I'm big in the SAAS space, I've been to Dream Force, follow a lot of Clickfunnels. It's pretty rare to see a CEO want to put themselves kind of on the roasting side of things. You're from here, from Sandy. I was just kind of surprised, what was it that really compelled you to kind of want to come back and do this in Utah? When I saw your email I thought it was a clickbait scam. Russell: Oh it is, we're selling you something next. Audience member: I really thought I was going to come and it was going to be a video of your face spinning and it was going to be like, “Hi, we're here.” Because I follow Clickfunnels, but it's just really rare, especially being down in Utah county, that was kind of unique that way. Andrew: Wait, one sec. Does Clickfunnels allow me to actually place someone's city in the headline, like I want someone from San Francisco, you could. Oh, alright, I get it. Audience Member: It said like Idaho, we're in the surrounding areas, it's going out to 8000 people, limited seating. So as a marketer I was just like, is this a real thing? You know. So I showed up and I was excited to see you. But why come back to Utah, what does this event mean to you and why want to be vulnerable and kind of open up? I learned a lot about you personally that was great to hear from a business side. Russell: So my beliefs are, and I believe we have the best software company in the world, so I'm going to start with that. But if it's just about the software, then it comes down to who's got what feature. People are moving and shifting and changing because of the features. That's the thing. So Clickfunnels was like, no it has to be more and it has to be a thing. And it's interesting, people who sign up for Clickfunnels, who click on an ad, they come and sign up. That's why John can't do, it doesn't work that way. They sign up for a web, clickfunnels is a website builder for crying out loud. You boil it down, we are a website builder. That is boring. So people don't come for that. They stay for that. That's why they stay, that's why they stay. But they come because of a feeling, and they come because of a connection. I want to be able to take the videos from here because if I can more people who come through my funnels to hear this story, they're going to stick with Clickfunnels because they realize we have a soul. There's a reason behind this, it's not just the software company who's trying to make a bunch of money. We're actually, we have belief behind it. So that's why we do all these things. That's why I still write books. That's why we do videos. That's why we do vlogs. That's why we do this fun stuff, because it builds connection with people, and connection really keeps people staying, even if some other company's got a different feature than we do, or it's cheaper and we're more expensive, or whatever. So that's the big reason why we still do it. And then I thought it would be fun to come down here because I grew up not far from here and it's just kind of a fun thing. We've been working with the Harmon Brothers and we started another project with them and their family owns the Dry Bar Comedy Club, if you guys have ever watched Vid Angel, that's one of their families companies. When Vid Angel had their little hiccups, they shifted all the programming to this, the Dry Bar Comedy Club, so we used to watch all the comedians here. And I was like, this is like the coolest location to do something like this. And one of the other side jokes, I don't know if I shared this with you or if it was just in my head, but Andrew is famous for doing these big scotch nights, and as a Mormon I can't drink scotch. And I was like, what if we did this, but at a Dry Bar, just this funny play off of that? And it all worked out. Andrew: You know, usually at events I do scotch night afterwards and say, ‘Everyone come back to my room.' That's not going to go over very well. But Dave's been to mine. He drinks water and feels comfortable. We have good water for Dave. How about one more, then I want to get into the future. Audience Member: So you always talk about how, like for Clickfunnels you guys took like 6 tries to finally make it work, right. And how most of the time when you guys start something it doesn't work the first time, that's why you have audibles and all those things. So I was wondering as someone that, you know I'm starting and getting that, kind of like that lifts, what is the biggest thing that you see, versus like a flop funnel versus something that kind of takes off and explodes? What's the audible or the change that you normally do that shift or the message change or whatever it is, that makes it finally take off? Russell: Traditionally the difference between a funnel that works and doesn't work, I'd say it's probably 50% offer. Like if the offer's wrong it's not gonna, that's usually the first thing. But then if it's actually a good offer, that people actually want, second then is usually copy. So like what's the hook, those kind of things. And then design is probably 3rd. All that stuff that Theron and those guys didn't like at first. The things that, because it's not like we just made up this stuff, you saw 8000 funnels we tested and tried in the journey of 15 years of this, that now we know what things people convert on. So it's just like looking at stuff that you know is working and modeling it because you this structure works, this kind of thing. But usually when something is broken it's coming back and figuring out, this offer's not right. People didn't want it. And that was the problem with Clickfunnels. The offer, we took 4 or 5 times to get the offer right, and then as soon as the offer is right, you can tell when it's right because people will buy, even if everything else is bad, if your offer is amazing people will give you money for it, you know. So that's definitely the biggest part, and from there it's copy, then design, then all the little things that stress some people out, like me. Andrew: So I've got, we'll come back. I see there are a few people that have more questions; we'll come back to them in a moment, including you. I promise I'll do more. But you did tell me about all the different things you guys are working on now. Of all of them, what one is going to get you the closest to Sales Force level? Russell: That's a good question, there's so many things. So I would say, I'm going to ask you a question is that alright? Have you ever played bigger yet? Played bigger? Playing bigger?  Andrew: No, what do you mean by that? Russell: That's the name of the book right? Play Bigger? Andrew: Oh Playing Bigger, the book. No. Russell: Yes. So that's book's been interesting, if you guys haven't read it, it's one of the biggest ones as a team that we've been reading. But it's all about designing the category and becoming the king of that category. So I feel like we are the king of sales funnels, and that's our category, the thing that's going to be there. And then if you read through the book, the next phases are like, building out the ecosystem that supports you as the category. And the fascinating thing about sales force, if you look at it when, I probably shouldn't say this on video because someday Mark Benioff's going to watch this and be like, “I'll never give you money.” But sales force isn't great software, right. It's this hub that things are tied into, but the reason why they did 13 billion this year, they're trying to get to 20 billion is because they built this ecosystem. The ecosystem is what supports this thing and grows it up, and builds it. And that's like the next phase. So I think for us, it's like we have this, we have funnels which are the key. It's like the CRM for them, it's the central point. But it's then bringing all the ecosystem, it's building up all the things around it, right. Andrew: Letting other people create things on your platform, becoming a platform. Russell: Yes, becoming a true platform. Andrew: can you create a platform when what you want is the all in one solution when you're saying, “you don't have to plug in your chat bot to our software. We're going to be chat bot software.” “You don't have to plug in infusion soft, we've got email marketing in here or mail chimp.” Russell: It depends, because you look at Sales Force is similar too. They have their own things that they either acquire and bring them in, or they build their own, things like that. And I think it's a hybrid of that. I think it's, we allow people to integrate because some people have tools. We will, our goal is to always be the best sales funnel builder on planet earth. We may not be the best email auto responder in the world, we have one and that increases our revenue. And people who love us will use our email auto responder, but there may be some other one that's better. But it's not our big focal point. There may be a chat bot that's got more features and more things, that's not gonna be our focus to make it the best, but we've got one built in to make it. So theer will be, that's kind of our thought, that we will have the things included, so if people want to go all in they can use it. But if they love yours because of these things, they can still bring that and still bring it in. You know, and then as we grow, who knows what the next phase is. Is it acquisitions, finding the best partners? People that most of our members are using, start acquiring companies and bringing them in, internally similar to what Sales Force does, growing the platform. Andrew: Just keep letting people build on your platform and then does that make the platform more valuable, or do you guys get a share of the money that people spend on these external tools? Russell: Both, I think. Stripe for example, Stripe, I think we process 1.7 billion dollars through Stripe. We make over a million bucks a year from Stripe referral fees, for just letting them connect with us. So there's value on both sides because it makes the platform more valuable because people can use it easier, but we also make money that direction as well, and those type of things. Andrew: Okay, what is Actionlytics, Action… Russell: Actionetics. Andrew: Excuse me. Russell: So that was Todd's name. He loved that name. So Actionetics is, it's what we call internally, follow-up funnels. So we have sales funnels, which are page one, page two, page three, page four. Then a follow-up funnel is send this email, send this text message. “Here's the retargeting pixels, here's the thing.” So it's the follow-up funnels. It's all of the communication that's happened after somebody leaves the page with your audience. Andrew: And that's a new product that you guys are creating? Russell: Yeah, it's been, actually we make more revenue from Actionetics than we do from Clickfunnels right now. We've never marketed it outside though. Andrew: I can't get access to it, it asked me for my username and password. I said, I don't have that, so how do I sign up for it? Russell: it's only been in beta. So we opened up at Funnel Hacking Live, people signed up there. And then we kept it down for a year, then we opened it, so two Funnel Hacking Lives we opened it, and then my birthday we opened it. So that's it. But we have, it's over, 12-13 thousand members who have upgraded to that. And then we're probably a couple weeks away from the actual public launch where people will be to get, everyone will be able to get access. Andrew: And already people are spending more money on that than Clickfunnels? Russell: Yeah, because it starts at $300 a month versus $100. So it's the ascension up. So they go from $100 a month to $300 a month and then the new one, it scales with you. Because we're sending emails and Facebook message, it gives us an ability to grow with the platform as well, and not just have a $200 a month limit. Someone might pay $1000 or $5000 depending on how big their lists are. Andrew: You're really good at these upsells, you're really good at these extra features. How do you think about what to add? How do the rest of us think about it, based on what's worked for you? Russell: Okay, that's a great question, and everyone thinks it's a product, the question most people ask is, what price point should my upsells be? It has nothing to do with that. It has 100% to with the logical progression of events for your customer. So when someone comes to you and they buy something, let's just say it's weight loss. So they come to you and they buy a weight loss book right, and let's say it's about how to get abs. So they buy that, the second they put their credit card in and click the button, in their mind that problem has now been solved. I now have six pack abs, the second it's done. And people don't think that. So what people do wrong is the next page is like, “Cool, you bought my abs book. Do you want my abs video series?” it's like, “No, I just solved that problem. I gave you money. It's been solved.” So what we have to think through, for logical upsells is like, “okay, I just got abs, what's the next logical thing I need?” So it's like, “Cool you got abs now, but how would you like biceps? We can work it out. This is my training program to grow here.” For funnels it's like, here's this funnels software, or here's this book teaching you how to build funnels, but after you have a funnel you need traffic. So traffic's the next logical progression. So as soon as someone's bought something, the customer's mind, I believe, that problems been solved. And it's like, what's the new problem that's been opened up, because that problem's been solved. That's the logical… Andrew: I got my email addresses because of Clickfunnels, the next problem I'm probably going to have is what do I send to people? And that's what you're solving. What about this, fill your funnel, it's a new software. Russell: Yeah. Andrew: What is it? Russell: How do you know these things? That is good, you have been digging. So I'm writing my third book right now, it's called Traffic Secrets, and then on the back of it we have software that's called Fill Your Funnel, that matches how we do traffic with the book. So when someone reads the book, you login and the way we do traffic, we focus very heavily on influencers. We call it the Dream 100. So you come in and you login and you're like, “Here's the people in my market. There's Tony Robbins, there's Andrew..” you list all these people and it starts pulling all our data, scraping all their ads, their funnels, everything  and shows you everything that's happening in their companies, so you can reverse engineer it for what you're doing. Andrew: So if I admire what John is doing for you guys, I could put you in the software, you'll show me what you guys are doing, and then I'll be able to scrape it and do it myself. You're nodding. And you're okay with that? John: It's awesome. I'm excited. Russell: Excited. Andrew: Have you been doing that? Is that part of what's worked for you guys at Clickfunnels? John: Yeah, we like to, we call it funnel hacking. We like to look and see what other people are doing. Andrew: So you're actively looking to see what other, man as an interviewer that would be so good for me to understand what people are doing to get traffic to their sites. Alright, so… Russell: We buy everyone's product, everyone's. I bought Drew's like 6 times. Yeah, you're welcome. Just because the process is fascinating to see. Andrew: And then the book. What's the name of the book? Russell: Traffic Secrets. Andrew: Why is everything a secret? What is that? Russell: I don't know. Andrew: No, I feel like you do. I remember I think it was… Russell: It all converts, 100% because it out converts. Andrew: Because the word, “secret” out converts? In everything? Russell: Everything. I used to onstage be like, “The top three myths, the top three strategies, the top three lies, the top three everything” and like “secrets” always out converted everything else, and then it just kind of stuck. Andrew: And then that's the name of this book. I'm looking here to see…yeah, Melanie, she told me when you organized this event you said, “Secret project”. That's it. Russell: If I just tell people what's happening then they like, “Oh cool.” I need to have to build up the anticipation. Andrew: Even within your team? Russell: Especially within the team. Yes. Andrew: Especially. So secret is one big thing. What else do you do? Russell: Secrets, hacks… Andrew: No, within the team. So now you get them interested by saying it's a secret. Russell: So I'll tell them a story, I'll tell them the beginning of a story. I'll be like, “Oh my gosh you guys, I was listening, I was cleaning the wrestling room and I was going through this thing, and I was listening to Andrew and he was doing this campfire chat and it was amazing. And he's telling this whole story, and I have this idea, it's going to be amazing. But I'll tell you guys about it tomorrow.” So what happens now, is they've got a whole night to like marinate on this and be like, “What in the world?” and get all excited. And then when they show up, they're anticipating me telling them, and then when I tell them, then I get the response I want. If I tell them they're like, “Oh cool.” I'm like, no, you missed it. I need that, in fact, I'll share ideas all the time, I'll pitch it out there just to see. I know it's a good idea because Brent will be like, “I got chills.” Dave will start freaking out, and that's when I know, “Okay, that was a good idea.” If they're like, “Oh that's cool.” I'm like, crap. Not doing that one. It's the same thing. Andrew: I've heard one of the reasons that you guys hang out together is one, he's an extrovert and you're an introvert, but the other one is Dave will one up you. Russell: It starts the process. This is the bubble soccer event we did. Initially it was like we're going to have influences, or we were launching the viral video and like we need, let's bring some people into it. And then we were asking how someone could bring big influencers, like “you have to do something crazy. Like get a Ferrari and let them drive over it in a monster truck.” I was like, “That seems extreme.” I was like, “What if we played football on the Boise State Stadium?” And Dave's like, “What if we did bubble soccer? What if we tried to set a Guinness book of world records…” and then next thing we know, we're all Guinness book of world record champion bubble soccer players. It was amazing. Andrew: And that's the thing that I've heard about your office environment. That it's this kind of atmosphere where, see for me, look at me, I've got that New York tension. When I talk to my people and I talk to everyone it's like, “You've gotta do something already.” And you guys like fun, there's a ball pit or whatever in the office. Am I right? You go “we need a, we're gonna create a new office. Let's have a bowling alley in it and a place to shoot.” That's the truth. Russell: It is the truth. It's going to be amazing. Andrew: Does he also tell you, “We need to do something this weekend. Date night, it's a secret.”? Russell: Maybe I need to do more than that, huh. Andrew: Yes, does he use persuasion techniques on you? Russell: It doesn't work on her. Andrew: No. Russell: She's the only person I can't persuade. It's amazing. My powers are useless against my wife. It's unfortunate. Andrew: Do you actually use them, or when it comes to the house you go, “come on, I'm tired already, just…”? Russell: I tried to do something today and she was like, “That was the worst sales pitch ever.” I'm like, “Dang it. Alright, I'll try again.” Andrew: Hey Siri, text my wife “I've got plans for tomorrow night. So good, Russell just told me about it. I'll tell you later. Secret.” Period, send. Russell: That's amazing. Andrew: Wowee. Does anybody know how I can get a babysitter here. {Audience speaking indistinctly} Andrew: They're a little too eager to spend time with my kids. Thank you. Alright, I said I would take a few more questions. I know we're almost out of time here. Who was it, it was someone on the right here that was especially, you looked, uh yeah you, who just pointed behind you. Audience Member: Hi, okay, Russell I've been in your world since about 2016.. Andrew: Hang on a second, who the, I'm sorry to curse, but who the f**k comes to a software event and goes, “I've been in your world.”? This is amazing about you. I'm in San Francisco, there's nobody that goes, “I'm so glad I've been in the hubspot world.” It doesn't work that way. I'm sorry, I had to interrupt. Okay. I've been in your world. He's selling you software, you're in his world. Sorry. Audience member: You have to listen to his podcast, it's a.. Andrew: I've listened to his podcast. It's just him talking. Audience Member: He talks about it, it's a universe. He creates a universe. Andrew: You know what, here's the thing that blew my mind. I thought it was him in a professional studio, I saw him in San Francisco, he's talking into the voice recorder on his phone. Okay, yeah. I gotta feeling that Russell's going to go, at some point, “Religion is just an info product. I think I could do a better job here.” Alright, yeah. Audience Member: okay, I entered the Clickfunnels universe in 2016 and since that time, I came in with a lot of hopes and a lot of, it was just a really exciting experience to have you break down the marketing, you really simplified it right. So I see that, I'm an ambassador for the one comma club challenge right now, and people are coming in with such high hopes and such tremendous faith and trust in you. And I have a friends that I brought into it and everything and they're coming in, just like, they're really staking a lot on how they've persuaded to join your universe. Sorry, universe is the wrong word. But from that, I guess the question is, there's a few things. I think a lot of people are afraid of that type of responsibility in the products that they're delivering, and of course there is a tremendous failure rate of people who don't get what they're persuaded in. So there's a lot of magnification on the two comma club, and the people there that are the successes, but the question that I have is, the responsibility that you feel for that, I feel that you feel the responsibility because you're constantly looking for new ways to simplify, bring in new coaches, bring in the new team, make products and offers that are completely irresistible. Truthfully, I went to Funnel Hacking Live, I'm not spending any money, 20 thousand dollars later. I mean it was truthfully so irresistible, but you've crafted such unique things in an effort to truly serve that client and really get them to the place that they're looking to go. So I'm not sure if the question is coming out, but there's a lot of responsibility that all these bright eyed, bushy tailed you know, wannabe marketers are coming in really truthfully feeling the genuine just truth that you're telling them, but then there's a big crash and burn rate too, which is normal in that space. I'm not sure what the question is. Andrew: Congratulations  to the people in the two comma club, what about the people in the no comma club. What do you feel is a sense of obligation to the people who aren't yet there? What do you feel about that? Russell: Is that the question? Andrew: Is that right? Audience member: I guess the question is, there's two parts, one is the responsibility that other people are feeling, the fear that they're feeling to put something out there because they're afraid of a failure rate. So just like, Whitney over there was talking about, she's got those fears. So there's normal fears that come along with that, so how you deal with that, in that it's not because of lack of delivery on your end, but there's still people who are spending tremendous amounts of money, or small amounts of money that just aren't getting what it is. So it's really about your internal feelings about that topic. Russell: It's a good question. There's a lot of different ways I could answer it. I'm trying to think, for me it's a big reason I do have a con stripe, because I do feel like I have a huge obligation to people who sign up for our stuff. So I'm always thinking, how do we simplify this, how do we simplify it? What's the best way to do it? What's the thing? But that's also what creates innovation right. It creates the ideas, it's that, how do we serve these people better? How do we serve them better? Probably the best analogy, in fact, Brandon over here was working on a video that he sent me last night, that I had a chance to watch, it was really cool. We had Sean Stephenson speak at the second Funnel Hacking Live. Was anyone there for that one? A couple of you guys. Sean Stephenson, if you know him, is the 3 foot giant. He's this little dude in a wheel chair, one of the coolest humans on earth. And he told this story, it was funny because man, I had another emotional connection watching it last night actually, watching it. And he talked about stories like, “How many of you guys here are upset because you got 17 followers on Facebook and you've got 13 likes on your YouTube video, and you're pissed because of all this stuff.” And I think of a lot things that way. “I'm trying this thing, I'm not a millionaire yet, I'm not making any money, blah, blah, blah.” And they're upset about that right. And what Sean said, he's like, “Do you know how they choose who they're going to save when a helicopter is flying into an ocean and there's a boat that's wrecked with all these people. Guess how they choose who they're going to save?” and he said, “What happens is the helicopter drivers, they fly over there and go down to the people, going to save them, and guess who they save, they save the people who are swimming towards you.” He says, “That's how you do it. If you try to save everyone, it will drown you, it'll drown the boat, and everybody dies. But you save the people who are swimming toward you.” And then he came back and said, “Those 17 likes on your video, those are the 17 people who are swimming towards you. You have to understand that.” So for me it's like, we talk about the money because that gets people inspired, but when it all comes down, the really internal belief, no one really cares about the money. They want the feeling of the connection and the help and they want to change the world. They have their thing, and so it's like, we talk about the money because it gets people excited, but I don't know anybody who that's the real reason why they're in business. They're in because they want, they want to help those people that are coming towards them. So you notice when you get deeper into the culture, it's not just money, money, money, money. It's how do you serve, how do you impact, how do you change the world, how can you get your message clearer, how can you do those things? And when you shift from the money to that, then the money starts magically coming. So for me, it's just like how do we get more people thinking that way more often. I don't know if that's the right answer or if that helps at all, but it is definitely something I feel a big obligation for but I also feel like I'm super grateful for the people who are willing, I'm grateful to Don Lepre, spent all that money doing the infomercial on that thing. And I didn't implement it back then, when I was 14, right. I'm grateful to the next guy who re-inspired me and I bought the thing and didn't do anything and then next person and all those things, because eventually it stuck. So for me, it's like I'm going to keep creating offers and keep doing cool things, and trying to inspire people because it might not be the first or the second or the fifth, but eventually if I keep being consistent on my side, it's going to keep getting it and eventually the right people, those who actually have something they want to share, something they actually care about what they're doing will figure out the way. And we're just going to keep trailblazing and trying to do our best to make a path that they can all follow. So that's kind of how I look at it. Andrew: Great question. Let's close it out with one more. Yes. Dave did you find someone, because I just found someone right here. Why don't we do two more then? Since you found one and I found one. What's your name? Sorry, Parker? Parker. Go next. There we go, let's go to Parker next and we'll close it out with him. Parker: Alright, so the biggest question I have for you Russell is, I've seen you guys' amazing group you guys have at Clickfunnels, and every time I go in your guys' office it's nothing but excitement, energy, and not only you don't have to inspire your workers to work for you. They come there excited and hearing your amazing stories that John and Brent had of, they stayed with you for all this time and you pushed them and they pushed you and there's this amazing cycle. I'm curious as far as, because I want to have an amazing group like that one too so I can affect the world the same way that you have, and even do better than you did. And that's a completely admiration thing, that's I don't know. Dave: Cut from the same cloth here. Russell: That's his dad. Dave's son. Andrew: Oh got it. That makes sense. Parker: The question I have for you is, how do you find those people? Is it nothing but like a whittling out process or do you see these characteristics already in the people that you have? Andrew: One sec, how old are you? Parker: I'm 20 years old. Andrew: 20 years old and you admire your dad and the guy that he works with so much that you want to not just be like him, but be more like him? Can you take of my kid tonight? Sorry, that's amazing. Does your dad come home with this energy like this energy like, “We're going to capture the world. This is what we're going to do.” Parker: it is the funniest thing. Oh my gosh. Every way you see him online, social media, whatever the heck it is, it's exactly the same way he is at home. When you see him on the tv talking about like, “Oh this is…” or when you interviewed him. Andrew: I've watched his podcast, I see that thing. {Crosstalk} Parker: you know as much as I do then. Andrew: What did he motivate you to, like to sell as a kid, or to upsell as a kid. Parker: So he would like talk to us like he was a sales person basically, in the aspect of he talks about things as far as, this person did a terrible job at selling. They could have done this, this, this and this.” And we're like 10 years old, I think at the time, I think. I don't know. It's more of a recent change since he joined clickfunnels and he's got this amazing excitement and energy. It's an amazing thing and I wish to have to people like my dad when I become a, when I start to do my own thing. Andrew: It is contagious isn't it? Parker: yeah, it totally is. Andrew: And I've been watching, what's this new Vlog that you've got. It's on Russell, it's on Russell Brunson's YouTube channel right? I'm at the end of it going, “Hell yeah, why am I taking a shower now. I gotta go, I got stuff to do.” Right. These guys are out there taking over San Francisco, that's my city. So I guess you're feeling the same way at home. Now, he's there twice, he suddenly owns a place. So your question was…? Parker: My question was basically, how do you find these amazing people to work, not only for you, but with you and to help you accomplish your dream? Is it whittling out process or it you have innate ability to find people? Russell: So as you were saying that I started thinking, I'm thinking about the partners on our team, who none of them came through like a help wanted site. None of them came through like, Brent went to church with me and he showed up every single week, every single month, he was my home teacher and showed up every single month consistently and we became friends and we did stuff together. John married my cousin. We were on the boat in the middle of the lake and he pitched me on a network marketer opportunity and I was like, I love this guy. And then I pitched him back and we just, and it was amazing. And then Dave, we were at an event like this and we had a signup sheet if you wanted to take the speakers out to dinner and Dave ran back and signed up every single line under mine. So I went to every single meal with him for 3 days. I think it's just, I think a big part of it, I think most entrepreneurs can't build a team because they're waiting to build the team. And I think for me, I didn't know what I was doing so I just started running, and what happens when you're moving forward and motion is happening, people get attracted to that. And some people will come for bad reasons and they'll leave, and I've been taken advantage of multiple times, things like that will happen, but the right people will stick around. But it's all about, it's the motion right. That's what people are attracted to. If something's happening. I don't know what's happening, but I want to be on that train and they start coming. So I think it's taking the initiative of “Okay, I'm going to start running and I have no idea if anyone's going to follow me ever. But If I do this and I keep doing it consistently then people will.” And you know, it's been a consistency thing. I'm 15 years into this business now, 8000 funnels deep. But it's a consistency, and when you do that and you're consistent, then the right people will just start coming into your life. But not waiting for them initially. If I would have waited to build my team initially, we wouldn't have a team. Everyone we met was like in the, as we were having motion, the right people started showing up. Andrew: Alright. Thanks. Speaking of, thank you. How many people here are actually at Clickfunnels, if you work at Clickfunnels. Can you guys stand up if you work at Clickfunnels. There you go. I feel like at the end of this everyone's going to want to go and meet Russell. Everyone's going to want to go and mob him. And he's not that social, number one. Number two, I feel like you're going to pass up these fan-freaking-tastic conversations, I've gotten to know the people who work here a lot really well in preparation for this, I really urge you to see the guys, the people who are wearing these t-shirts. Get to know them. Push them into a corner, understand what's working for them. And really, you're fantastic people, thanks so much for helping me do this. And thank you for having me on here. I really appreciate you being open, being willing to let me take this anywhere. You said, “I understand what Andrew is trying to do. He's trying to figure this out. I'm going to let him run with it and let him make the magic happen.” And I think we made a lot of magic happen. Thanks so much for having me here. Russell: Yeah man, it was amazing. Andrew: Thank you all for coming, I'm looking forward to meeting every one of you. Thanks.

Enjoy part three of this classic episode series where Andrew Warner from Mixergy interviews Russell on the ClickFunnels startup story! Hit me up on IG! @russellbrunson Text Me! 208-231-3797 Join my newsletter at marketingsecrets.com ClubHouseWithRussell.com ---Transcript--- Hey everyone, this is Russell Brunson. Welcome back to the Marketing Secrets podcast. I hope you enjoyed episodes 1 and 2 of the interview with Andrew Warner at the Dry Bar Comedy Club where he was telling the Clickfunnels startup story. I hope you are enjoying this interview series so far, and I hope also this motivates you guys to go over to the mixergy podcast and subscribe to everything that Andrew does. Like I said, he is my favorite interviewer and I think that what he does is second to none. So I hope that you guys enjoy him as well, and go subscribe to the mixergy podcast. But with that said, I'm going to queue up the theme song, and when we come back we will start into part 3 of the Clickfunnels startup story interview. Andrew: I actually got, I did see, I don't know, I didn't see the video you mentioned, but I did see what it looked like. Here's one of the first versions. He compared it to Clickfunnels, he said, I mean to Lead Pages. He said, “Look at how Lead Pages has their stuff all the way on the left, all the controls.” Oh you can't see it. Oh, let me try it again, let me see if I can bring up the screen because this is just, it's just too good. Hang on a second. I'm just constantly amazed how you're able to draw people to you. So this is the article from Lead Pages, this is the first landing page from Clickfunnels, this is what he created before, this is what you guys did together. This is your editor and h e said, “Look, if you're on Lead Pages, their controls, their editor is all the way on the left and it's just moving the main content to the right, which is not looking right. And I prefer something that looks like this, with a hundred pixels on the left, a hundred pixels…” I go, who knows a hundred pixels, it's like you, what is this? Russell: Dylan is obsessed with that type of stuff, it's amazing. Andrew: Obsessed. And you draw people like that. You draw people like Dave, who is just phenomenal. Dave, the traffic and conversion event that he was just talking about, is that the one that you went to? Dave: The one after that. Andrew: The one after that. Okay, we'll come back to that in a second then. So this became your next version, you brought on a new partner, and then you did a webinar with this guy. Who is this guy? Russell: It's Mike Filsaime, one of my first friends online. It actually wasn't a webinar, it was a live event. He was doing a live event in San Diego and he was like, “You have to come and sell Clickfunnels.” And I was like, “Nobody's buying Clickfunnels.” We had a free trial and like, we couldn't give it away. It was crazy. And he's like, “Well, you're on this website, you're picture is there, you have to come and sell Clickfunnels, and I need you to sell it for at least $1000.” Because the way it works, if you speak at someone's event, you sell something, you split the money 50/50. So he's like, “It needs to be at least $1000.” And I was all bummed out. I didn't want to do it. And the event actually started, but they were streaming it live online, so I was actually sitting at our office in Boise, watching it as I'm putting together my slides to create Clickfunnels, and then flew out to the event. And then we had a booth, and I don't know if I told you this, we had a booth and Lead Pages had a booth right across the little hallway, skinny hallway. And Todd's wife was manning our booth and then Lead Pages was right there, and it was so funny because she was not shy at all about talking about Lead Pages. She's like, “Yeah, we're like Lead Pages except for way better. We can do this and this.” And the other guy is sitting there like, right in front of her as she's telling them everything. And it was..anyway, I digress. It was pretty funny. Andrew: By the way, she's still at it. I saw a video that you guys created, you were talking to her and she goes, “I will be Clickfunnels.” I go wait a minute, you still had that fire, okay. So you were at that event. Russell: So we're at the event and there's probably, I can't remember, 150-200 people maybe in the room. So I got the slides up and Dylan was there and he was like, when we got to the funnels he was going to demo the editor, so I did the whole thing, showed the presentation and we demo'd Clickfunnels and at the end of the thing I sold. And I've been good onstage, but by far, that was the first time in probably 8 years that I'd seen a table rush, where people are stepping over the things, jumping around, trying to get to the back to buy as fast as they could. Andrew: What did you say to get them to want to do that? Russell: We made a really, I mean we gave the presentation, and gave a really good offer at the end. They get a year of Clickfunnels for free, plus they get training, plus they were going to get all these other things for $1000. Andrew: It was $1000 training and a year of Clickfunnels for free, and then they become long term members. And it was also called, Funnel Hackers? Russell: Funnel Hacks, yeah. Andrew: Funnel Hacks. And that's the thing that became like… Russell: The culture. Andrew: This culture, this tribe. It wasn't just they were signing to learn from you, they were becoming funnel hackers. That's it. Russell: I mean, that wasn't planned though. It was like, I was trying to think about a sexy name for the presentation, so I'm like ah, Funnel Hacks. And somebody owned FunnelHacks.com, and I'm like, I'm still doing the presentation that way. And then later we made t-shirts that said, “Funnel Hackers” and then now we got 4 or 5 people have tattooed that to their bodies, it's really weird. But anyway, that's what happened. We did that and we sold it and I remember going to dinner that night with the guys who were there, and Todd and his wife and everything. And we were all excited because we made some money finally. But I was just like, “You guys don't understand, like I've spoken on a lot of stages, and I haven't seen a table rush like that.” And I remember back, there was a guy, he passed away a couple of years ago, his name was Fred Catona. And he was a radio guy. He was the guy who did the radio commercials for, do you guys remember, it's got the guy from Star Trek, what's his name? Audience member: Priceline. Russell: Priceline. He did the Priceline radio commercials and made that guy a billionaire. And he told me when we were doing the radio ads, “This is what's going to happen. We're going to test your ad and if it works, I'm going to call you on the phone and let you know you're rich. Because if it works, it means you're going to be rich.” So I remember going to dinner that night and I told the guys, “Just so you guys know, we're rich.” And they're like, “What do you mean? We made $150,000.” I'm like, “No, no, no. The way people responded to that, I've never seen that in my life. We're rich.” The response rate from that, I've never seen. Andrew: And then you went to webinar after webinar after webinar. Russell: On the flight home that day I'm texting everybody I've ever met. “I got a hot offer, this webinar crushed it. We just closed whatever percent of the room at Filsaime's event. Who wants to do it?” And we started filling up the calendar. Andrew: And the idea was, and you told me you did 2 to 3 some days. And the idea was, they would sell somebody on a course, and then their members would then hear how your software and your funnel hacking technique would help up what they just bought and then they would sign up. You're still excited, I can see it in your face. And then this thing took off. And then you started doing an event for your culture, your community, and this guy spoke, Tony Robbins. Russell: Oh yeah, there's Tony. Andrew: One of the first ones. Was he at the very first one? Russell: No, he came to the third one, was the first one we had him come to. Andrew: Yeah? Why do an event? Why do your own live event? Russell: So we've done events in the past. I know events are good, but I'd sworn off them because the last event we did, I think we sold 3 or 400 tickets and less than 100 people showed up and I was so embarrassed. I was like, “We'll never do events again.” And as soon as this, as soon as Clickfunnels launched and it was growing, everyone's like, “We want to do a meet up. We should do an event.” All the customers kept asking. And against my, I didn't really want to do it, but at the same time I was launching my book, and I had won a Ferrari in this affiliate contest so I was like, “What if we did an event and we had the Ferrari there and we gave it away and then we're…” we had other ideas for giving away other cars and it became this big, exciting thing that eventually turned into an event. And that was the first Funnel Hacking Live event in Vegas, and we had about 600 people at that one that showed up. And that's where it all kind of, it all started. Andrew: And it built how much, how many people are you up to now? Russell: Last year we had 3500 people and we're on track to have about 5000 at this year's event. Andrew: 5000? Yeah. Russell: Those aren't free tickets. Each ticket's $1000, so it's…. Andrew: So how much is that in total revenue? Russell: From the event? Andrew: Yeah. Russell: So ticket sales, last year was $3 ½ million, this year will be over $5. But at the event we sell coaching so last year we made $13 million in coaching sales at the event as well. Andrew: Wow, would you come up here for a second, Dave? Do you guys know Dave? Yeah, everyone knows Dave. You know what's amazing… {Audience catcalls} Andrew: That's amazing. Dave: I don't know who that is. Andrew: A catcall. I saw a video, you guys have this vlog now, a beautifully show vlog. You guys went to sales force's conference, you're looking at the booths and in the video, do you remember what you did as you saw the different booths? Dave: I think that one I went and asked what the prices for each of the booths were. Andrew: Yes, and then you multiplied. And he's like, you're not enjoying the event, you're calculating ahead, how much. “10,000 that's 100,000….” It's like wow, right. You do this all the time? Dave: Yeah. It's a lot of money in an event like that. Andrew: And you think, and if this was not your event, you would be doing the same calculation trying to figure out how much they brought in today. Wowee. Alright when you went to sales force did you calculate how much money they probably did from their event? Dave: We were doing that the whole time, absolutely. Andrew: You saw the building, you had to know… Dave: Oh my gosh. 61 stories. Andrew: Why? Why do you guys want to know that? Why does, how does that… I want to understand your drive as a company and I feel like this is a part of it. Figuring out how much money other people are making, using that for fuel somehow. Tell me. Dave: I think it actually goes back to Russell and his wrestling days. We had the experience of going to Chicago right after that, and super just exhausted. And it was one of those things where he literally landed, we walked down and we're underneath the tarmac and all the sudden Russell goes from just being totally exhausted to a massive state change. Where he's literally right back where he was with his dad and he and his dad are walking that same path to go to, I think it was Nationals. And I saw Dan Usher, who was doing the filming, capturing that moment and it's that type of a thing for Russell. Where all the sudden it's the dream, where as soon as you see it, it can then happen. And Russell's just been amazing at modeling, and again the whole idea as far as just going at a rapid, rapid speed. I mean it's “Ready, fire, aim.” Andrew: It's not you gawking at the sales force, what's the sales force event called? Dave: Dream Force. Andrew: Dream force. It's not you gawking at how well Sales Force's event, Dream Force is doing, it's not you having envy or just curiosity, it's you saying, it's possible. This is us. That's it. Dave: It's totally possible. Andrew: It's totally possible. We could get there. And when you're sizing up the building, you even found out how much the building cost. Who does that? Most people go, “Where's the bathroom?” How much does the building cost? Dave: There's a number. Andrew: It's you saying, “We could maybe have that.” Dave: We can have that, yeah. Andrew: Got it. And so let's go back a little bit. I asked you about Traffic and Conversion because the very first Traffic and Conversion conference you went to, you guys were nobodies. Nobody came and saw you. Dave: We were put out in North 40 pasture, way, way far away. Andrew: And some people would say, “One day I'll get there.” you told Russell, “Today we're going to get there.” Dave: Well Russell wanted, he was speaking and so whenever you're speaking at an event, it's important that you fill a room, like this. And there's nothing worse than having an event and having no one show up. It's just the worst feeling in the world. And so he's like, “All we need, I gotta find some way of getting people into the event. I wish we had like some girls who could just hand out t-shirts or do something.” And I was like, we're in San Diego, that's like my home town. Russell: Dave's like, “How many do you need?” That's all he said. Dave: It's just a number. It comes down to a number. How many do you want? So we ended up having, within an hour or so we had 5 girls there who were more than happy to dance around and give out t-shirts and fill the room. Andrew: and the room was full? Dave: Packed. Andrew: Packed. And why wouldn't you say, “One day, the next time we come to Traffic and Conversion, the tenth time we're going to do it.” Why did it have to be right there? Dave: It's always now.   Andrew: It's always now. Dave: It's always now. Andrew: It's always now. It's never going to be the next funnel, it's never going to be the next product launch. I'm going to do whatever we can right now, and the next one, and the next one. That's it. That's who you are. Dave: That's how it works. Andrew: And now you're a partner in the business. $83 million so far this year, you got a piece of that. Dave: Yes. Do i? Russell: Yeah. Dave: Just checking. Andrew: Do you get to take profits home now? Dave: We do. Andrew: You do, you personally do? Dave: Yes. Andrew: Are you a millionaire? Dave: Things are really good. Andrew: Millionaire good from Clickfunnels? Dave: yes. Andrew: Really? Dave: Yes. Andrew: Wow. And you're another one. I was driving and I said, “What was it about Russell that made you work for him? What was it?” and you said, “I've never seen anyone implement like him.” Give me an example of early days, something that he implemented…you know what, forget that, let's not go back to Russell. As a team, you guys have gotten really good at implementing. Give me an example of one thing that you're just stunned by, we did it, it came out of nowhere, we could have been distracted by funnel software, we could have distracted by the next book, we did this thing, what is it? Dave: You're here on this stage with JP, and this was what 6 weeks ago? Andrew: and this whole thing just came from an idea I heard. You use Voxer. Why do you use Voxer? Russell: I don't know. Andrew: Because you like to talk into it. Russell: Yeah, and you can fast forward, you can listen at 4x speed, you can forward the messages to people really easily, it's awesome. Andrew: and it's just train of thought, boom, here's what I think we're going to…No, it's not that. I heard it's, “I have a secret project…” Russell: “I'll tell you guys about it later.” And they all start freaking out. “Tell us now.” Andrew: “Secret project. I don't know what it, it's going to be exciting.” They don't know what it is, going to be excited. Russell: Do you know how it started, this one? I was cleaning my wrestling room listening to you, and you were, I don't know whose event it was, but you were at the campfire, it sounded like. And you were doing something like this and I was like, I want my own campfire chat to tell our story. And then I was like, “Dave, we should do it.” And now we're here. So thanks for coming to our campfire…. Dave: That's how it happens. Andrew: And that's exciting to this day. Alright, thank you. Give him a big round, thank you so much. You know what, I didn't mean for this to come onstage, but I'm glad that it is. This made you laugh when you accidentally saw it earlier too. Why is this making you laugh? What is it? Russell: So we're not shy about our competitors, even when they're our friends. So one of the companies we're crossing out is his. That's why it's funny. Andrew: It's one of my companies. That's Bot Academy there. It's also a company I invest in, that octopus is ManyChat, I've been a very big angel investor and supporter of theirs. I'm not at all insulted by that, I'm curious about it. You guys come across as such nice, happy-go-lucky guys. Dave asked me if I want water, I said “Dave I can't have you give me any more things. I feel uncomfortable, I'm a New Yorker. Punch me, please.” So he goes, “Okay, one more thing. I'm going to give you socks.” So he gave me socks. Really, but still, you have murder in your eyes sometimes. You're crossing out everybody. This is part of your culture, why? Russell: It comes back, for me its wrestling. When I was wrestling it was not, I don't know, there's different mentalities right. And I did a podcast on this one time and I think I offended some people, so I apologize in advance, but if you're in a band and everyone gets together and you play together and you harmonize, it's beautiful. When you're a wrestler you don't do that. You know, you walk in everyday and you're like, those are the two guys I have to beat to be varsity. And then after you do that, you walk in and you're like, “Okay who are the people I have to beat to be in the region champ, and then the state champ, and then the national champ?” So for me, my entire 15 years of my life, all my focus was like, who's the next person on the rung that I have to beat? And it's studying and learning about them and figuring their moves and figuring out what they're good at, what they're bad at so we can beat them. Then we beat them and go to the next thing, and next thing, and next thing. So it was never negative for me, it was competition. Half the guys were my friends and they were doing the same thing to me, we were doing the same thing to them. I come from a hyper competitive world where that's everything we do. And I feel bad now, because in business, a lot of people we compete against aren't competitive and I forget that sometimes, and some people don't appreciate it. But that's the drive. It's just like, who do we, if I don't have someone to, if there's not someone we're driving towards, there's not a point for me. Andrew: And even if they're, even if I was hurt, “I accept it, I'm sorry you're hurt, Andrew. I still care and love you. We're going to crush you.” That's still there. Russell: And I had someone, so obviously InfusionSoft was one of our people we were targeting for a long, long time and I had a call with Clayton and someone on his team asked me, “Why do you hate Infusion Soft so much?” I was like, “I don't, you don't understand. I don't hate, I love Infusion Soft. I'm grateful for it. I'm grateful for Lead Pages, I'm grateful for….” I told them, have you guys seen the Dark Knight, my favorite movie of all time? And it's the part where Batman and the Joker are there and Batman is like, asks the Joker, “Why are you trying to kill me?” And the Joker starts laughing and he's like, “I'm not trying to kill you. The reason I do this is because of you. If I didn't have you, there's no purpose behind it.” So for me it's like, if I don't have someone to compete against, why are we playing the game? So for me, that's why we're always looking… Andrew: It's not enough to say, it's not enough to just say “we're playing the game because we want to help the next entrepreneur, or the next person who's sick and needs to create…” no, it's not. Russell: That's a big part of it, but like, there's something… Andrew: Yeah, but it's not enough, it's gotta be both. Russell: My whole life there's, the competition is what drives me for sure. Andrew: And just like you're wrestling with someone, trying to beat them, but you don't hate them. You're not going to their house and break it down… Russell: Everyone we wrestled, we were friends afterwards. We were on the same Freestyle and Greco teams later in the season, but during, when we're competing, we're competing and everyone's going all at it. Andrew: Everyone's going all at it. That's an interesting way to end it. How much more time do we have? How much more time do we have? I'm going to keep going. Can I get you to come up here John, because I gotta get you to explain something to me? So I told you, I was online the other day, yeah give him a big round. I was online the other day, I don't even know what I clicked, I clicked something and then I saw that Russell's a great webinar person, everyone keeps telling me. Well, alright, I gotta find out how he does it. So I click over, “Alright, just give your email address and you can find out how..” Alright, I'll give my email address to find out how he became such a great webinar presenter. “Just give a credit card. It's only $4.95, so it comes in the mail.” It comes in the mail, that's pretty cool. Nothing comes in the mail anymore. Here's my credit card. It goes, “Alright, it's going to mail it out. Would you also like to learn how to use these slides? $400.” I go, no! I'm done. Russell: Welcome to the funnel. Andrew: Welcome to the funnel. I'm done. But I'm going to put in Evernote a link to this page so I don't lose it so I can come back. I swear. I did it. And this is my receipt for $4.95. Don't you ever feel like, we're beyond this? We're in the software space now, we're competing with Dropbox, we're not competing with Joe Schmoe and his ebook. And you're the guy who sold the, who bought the ad that got me. John: I know. Andrew: I asked you that. Do you ever feel a little embarrassed, “We're still in the info market space.”? John: No, I think it's the essence of what we do, of what Russell does. We love education. We love teaching people. I mean, the software is like the backend, but we're not software people. I mean, we sell software, but we teach people. All these people here and all the people at all of our events, they just want to learn how to do it better. Andrew: I don't believe it. John: Okay. Andrew: I believe in him. I don't believe in you. I believe that for you it's the numbers. Here's why I don't believe it. I'm looking in your eyes and you're like, “I'm giving the script. I'm good, I'm doing the script.” I see it in your eyes, but when I was talking to you earlier, no offense. This is why he does what he does. When I was talking to you earlier, you told me about the numbers, the conversion, how we get you in the sales funnel, how we actually can then modify…That's the exciting part. Don't be insulted by the fact that I said it. Know that we have marketers here, they're going to love you for being open about it. What's going on here? What's going on, keeping you in this space? John: Okay, from my perspective. Okay so, initially it was self liquidation on the front, which is what I was telling you. It was the fact that we were bootstrapped, we didn't have money to just like throw out there. We had to make sure we were earning enough money to cover our ads. And Russell had all the trust in the world in me, I don't know why he did, but he did. And he's just like, “Spend money, and try to make it self-liquidate.” I'm like, “Okay.” So we just had to spend money and hope that we got enough back to keep spending money. Andrew: And self-liquidate means buy an ad today and make sure that we make money from that ad right away and then software. John: Yeah. Andrew: And then you told, and then software's going to pay overtime, that's our legacy, that's our thing. And you told me software sucks for selling. Why? John: Software sucks, yeah. Andrew: Why? Everyone who's in info, everyone's who in education says, “I wish I was a software guy. Software is eating the world, they're getting all the risk back.” I walked through San Francisco; they think anyone who doesn't have software in their veins is a sucker. John: I asked the same thing to myself, you know. I was running ads, I'm like why can't I just run ads straight to the offer? Why do I have go to these info products? I want to get on the soft…. And then I was like, I feel like it's kind of like marriage. Like it's a big thing to say like, “You probably already built websites, but come over, drop everything you're doing and come over here and build websites over here on our thing.” And it's like, that's a hard pull. But “Hey, you want to build webinars? Here's a little thing for $5 to build webinars.” Now you're in our world, now we can talk to you, now you can trust us, now we can get you over there. Andrew: Got it. Okay, and if that's what it takes to get people in your world, you're going to accept it, you're not going to feel too good for that, you're just going to do it and grow it and grow it. John: Yeah. Andrew: What's your ad budget now? See now you're eyes are lighting up. Now I tapped into it. John: We spend about half a million a month. Andrew: half a million a month! John: Yeah. Don't tell the accountant. Andrew: Do you guys pay with a credit card? Do you have a lot of miles? John: Yeah, we do. In fact…. Andrew: You do! How many miles? John: In fact, the accountant came into my office the other day and said, “Next time you buy a ticket, use the miles.” Andrew: Are they with Delta, because I think you guys flew me out with Delta. John: Yeah, American Express is where we're spending all our money. Andrew: Wow. And you're a partner too? John: Yeah. Andrew: Wow, congratulations. John: Thank you. Andrew: I don't know you well enough to ask you if you're a millionaire, I'm just going to say congratulations. Give him a big round. John: Thank you. Andrew: Wow, you know what, I actually was going to ask the videographers to come up here. I wrote their names down, I got the whole thing and I realized I shouldn't interrupt them, because they're shooting video. But I asked them, why are you, they had this career where they were flying all over the world shooting videos for their YouTube channel. I'm sorry, I forgot their name, and I don't want to leave them out. Russell: Dan and Blake. Andrew: They were shooting YouTube videos, they were doing videos for other people. I said, “Why are you now giving it up and just working for Clickfunnels all the time? More importantly, why are you so excited about it?” And they said, “You know, it's the way that we work with Russell.” And I said, do you remember the first time that you invited them out to shoot something? What was it? Russell: It was the very first Funnel Hacking Live we ever had, and probably 2 weeks prior to that, one of our friends had an event and Dan had captured the footage, and he showed me the videos. “Did you check out my Ven Video?” I'm like, “Oh my gosh, that was amazing.” And I said “Who did it?” and he told me. So I emailed Dan and I was like, “Hey, can you come do that for Funnel Hacking Live?” And he's like, “What's Funnel Hacking Live?” So I kind of told him, and he's like, “Sure.” And it was like 2 weeks later and he's like, “What's the direction?” and I was like, “I don't know, just bring the magic man. Whatever you did there, do that here.” And that's kind of been his calling card since. He just comes and does stuff. Andrew: Bring the magic. He wants to have those words painted on the Toronto office you guys are starting. Literally, because he says you say that all the time. And the idea is, I want to understand how you hire. The idea is, “I'm going to find people who do good work, and I'm going to let them do it.” What happens if they wouldn't have done it your way? What happens if it would have gone a different direction? Russell: I see your question, and I'm not perfect. So I'm going to caveat that by, some of the guys on my team know that I'm kind of, especially on the design and funnel stuff, I'm more picky on that, because I'm so into that and I love it. But what I've found is when you hire amazing people like Todd for example, doing Clickfunnels. The times I tried to do Clickfunnels prior, build it was like, me and I'm telling developers, “here's what to do and how to do it.” And like there's always some loss in communication. With Todd, he's like, “I know exactly what I would build because I want this product too.” And then he just built it and he showed me stuff. And I'm like, “That's a good idea.” And he's like, “I did this too.” And I'm like, “That's a good idea.” And it's so much easier that way. So when you find the right people, it's not you giving them ideas, it's them coming to you with the ideas. And you're like, “that is a good idea. Go do it.” And it just makes, takes all the pressure off your back. So for us, and it's been fun because I look at, man, the last 15 years of all those different websites and the ups and the downs, the best people have always stuck. So we've got 15 years of getting the cream of the crop. It's kind of like, I'm a super hero nerd, but it's like the Avengers, at the end of, when Clickfunnels came about we had this Avenger team of people. And we're like, now we've put in our dues, now it's time to use all of our super powers to do this thing, and it all kind of came together. Andrew: Build it and build it up. And then as you were building it up, you then went to Sales Force. You guys invited me, you said, “Hey Andrew, we're in San Francisco, you're home town. Do you want to come out?” I said, “I'm going to be with the family.” And you said, “Good. Being with the family is better than hanging out with us.” But I still said, “What are you guys doing in San Francisco at Sales Force?” Because sales people don't need landing pages, yet you guys will probably find a way for them to need it. Then I saw this, this is the last video that I've got. There's no audio on it. I want you guys to look at their faces as they're looking up at these buildings, walking through the Sales Force office. Look, they're getting on the motorcycles in the lobby. They're looking all around like, “Oh gee.” Counting the buildings that are Sales Force labeled. Look at that! What are they doing? Not believing that this is even possible. And then just stopping and going, this is dream force. This is your dream. What did you get out of going to sales Force's event and seeing their office? Russell: Honestly, prior to Sales Force, I was kind of going through a weird funk in my business, because it was like, again there was the goals. So it was like, okay, we're going to do a million bucks, and then we did that. And then it's like, let's make 10 million a year. And then 50, and then this year we'll hit a hundred. And like, what's the next goal?  A billion, because a hundred million, 2 hundred million is not that big of a difference. And it was just kind of like, what's the point, what's the purpose? We've grown as big as any company that I know. And then last year, Dave and Ryan had gone out there and they were telling me stories like, “There's 170,000 businesses here.” And they were telling me all these things, and it sounded cool, but I didn't, and they were going crazy. You have to see this so you can believe it. But there's something about the energy about seeing something that makes it real. So this year I was like, I want to go and I want to see Benioff speak. I want to see the thing, the towers, I want to just understand it, because if I understand it, cool. Now we can reverse engineer and figure out how we can do it. So for me it was just like seeing it. I think in anything, any, as entrepreneurs too, if you're people believe that you can do it, you'll do it. If you believe you can lose weight, you'll lose 3eight. If you believe you can grow a company, and I don't feel like I believed that the next level was possible for us until I saw it. And then I was like, oh my gosh, this is not ridiculous. Benioff's not, none of these guys are any smarter than any of us. It's just like, they figured out the path. It was like, okay let's look at the path. And then let's look at it and now we can figure out our path. Andrew: And seeing it in person did that for you? Russell: Oh yeah. It makes it tangible, it makes it like, it's like your physiology feels it, versus reading a book about it or hearing about it. It's like you see it and you experience it, and it's like it's tangible. Andrew: I told you, I asked people before they came in here, “What are you looking for?” and a few of them frustrated me because they said, “I just wanted to see Russell. I just want to see the event.” I go, “Give me something I could ask a question about.” But I think they were looking for the same thing that you got out of there. And I know they got it. I'm going to ask them to come up here and ask some questions, and I want to know about the future of Clickfunnels, but first I've got to just acknowledge that, that we are here to just kind of pick up on that energy. That energy that got you to pick yourself back up when anyone else would have said, “I'm a failure of a husband, I can't do this.” Go back. The tension that came from failing and almost going to jail as you said, from failing and succeeding, and failing again. And still, that is inspiring to see. I want to give the whole Clickfunnels family a big round of applause, please everybody.

Enjoy part one of this classic episode series where Andrew Warner from Mixergy interviews Russell on the ClickFunnels startup story! Hit me up on IG! @russellbrunson Text Me! 208-231-3797 Join my newsletter at marketingsecrets.com ClubHouseWithRussell.com ---Transcript--- Good morning everybody, this is Russell Brunson. I want to welcome you back to the Marketing Secrets podcast. And you guys are in for a very special treat over the next four episodes. So let me give you some context on what's going to happen, and why you should be so excited. Alright so, my favorite podcast, other than mine of course, that all of you guys should be subscribed to is called Mixergy. Andrew Warner is the guy who runs Mixergy podcast and I love that podcast because of Andrew. He is my favorite interviewer. If you look at how a lot of people do interview podcasts, they ask questions and I don't know, I've suffered from this in the past as well. I'm not a good interviewer, at least not now. I'd like to learn how to do that skill, but I'm not a great interviewer. And most people who do podcasts with interviews aren't like great interviewers, but Andrew is like the best interviewer I've ever seen. The way he asks questions, how deep he goes and the research he does before the interviews, and all sorts of stuff. Anyway, I love his style, love how he does it so what's cool, I've actually been on the show twice in the past. And the first time, I don't even, sorry, the second time, he totally caught me off guard. I remember he asked me some questions and I didn't really know and I responded and he told me after, he told me live on the interview that he doesn't edit his interviews. He was like, “Well, that was the worst answer you've ever given.” I was like, “Oh, thanks.” Anyway, it just totally caught me off guard, but it was cool the way that he just like kind of holds your feet to the fire. So a little while ago I thought, I want to tell the Clickfunnels startup story. But I didn't want me to just to tell it, I wanted someone who would tell it from a different angle, who would ask the questions that I think people would want to know and do it in a really cool way. So I called Andrew and I'm like, “Hey, I've been wanting to do this thing, and I want to do an event around it. Would you be interested.” And he was like, luckily he said yes. So it's funny, Andrew's famous, I think I might have talked about this in the interview too, but he's famous for these scotch nights he does, and as a Mormon I don't drink so I can't go to his scotch nights. So when we planned this interview, we planned it in Provo, Utah at this place called the Dry Bar Comedy Club. So a dry bar is a bar with no alcohol. So it was kind of a funny thing. We brought those two things, my world and his world together in this one spot to a dry bar, and told the Clickfunnels startup story. And it was cool, ahead of time he did so much research. He interviewed people who love me, people who hated me, he interviewed our old business partners who are no longer part of the business. He did everything and then he came and I told him, “Everything's, you can ask me any question you want. Nothing, no holds barred, feel free to do whatever you want.” So we did the interview and it was about two hours long, and I loved it. I think it turned out amazing. And I hope you guys like it too. So I'll tell you some of the details about the Clickfunnels startup story. How we built what we did, what happened, the ups, the downs, the negatives, the positives. He brings a couple of people up onstage to tell their parts of the story. Anyway, I really hope you enjoy it. So what we're going to do, I'm going to have each episode over the next four episodes be about thirty minutes long so you can listen to them in pieces. I hope iyou enjoy them, I hope you love them. And if you do, please, please, please take a screen shot of your phone when you're listening to it, and go post it on Instagram or Facebook and tag me. And then do hashtag marketing secrets and hopefully that will get more people to listen to the podcast. And then please, if you haven't yet, go rate and review, which would be amazing. So with that said, I'm going to queue up the theme song and when we come back we will start immediately into part one of four of the Dry Bar Comedy Club Interview. Keith Yacky: Clickfunnels has changed a lot of our lives. We all have an origin story. Mine was something similar to, I set up my website on GoDaddy and things were going great. And then Dave Woodward was like, “Dude, you need Clickfunnels.” I'm like, “I don't need a Clickfunnel. I don't even know what a Clickfunnel is.” And he's like, “No, seriously man. This is going to totally change your business.” I'm like, “Bro, I have GoDaddy. They have a commercial on the Super Bowl, Clickfunnels doesn't. But when they do, I'll do it.” Well, boy was I wrong. I changed over and it absolutely changed our business and changed our lives. So thank you for that, Dave. But here's the thing, in every industry there's somebody that comes along that really disrupts the industry, that really changes it, and that really does something amazing for that industry. And as we all, why we're here, we know that person is Russell Brunson. And he has changed a lot of our lives. So before I bring him up here, they have asked me to ask you to make sure you don't do any live recording of this next interview, because the gloves are coming off and they want to be able to present it to the world. You can do little Instagram clips if you'd like, like 15 second ones and tag them. My understanding is the best hashtag and the best clip, gets a date with Drew. I don't know, that's just what they told me. So blame them. But with that, again, no videoing, and let us just absolutely take the roof off this place as we bring up our beloved Russell Brunson. Give it up guys. Russell: Alright, well thanks for coming you guys. This is so cool. I'm excited to be here. So a couple of real quick things before we get started. For all of you guys who know, who came to be part of this, we had you all donate a little bit of money towards Operation Underground Railroad, and I'm really excited because Melanie told me right before I got here the total of how much money we raised from this little event for them. So I think the final number was a little over $13,000 was raised for Operation Underground Railroad. So thank you guys for your continued support with them. Just to put that in perspective, that's enough money to save about 5 children from sex slavery. So it's a big deal and a life changing thing, so it's pretty special. So I'm grateful for you guys donating money to come here. And hopefully you've had a good time so far. Has it been fun? I really want to tuck my shirt in now, I'm feeling kind of awkward. No it's been awesome. Okay so what we're going to do now, I want to introduce the person who's going to be doing the interview tonight. And it's somebody I'm really excited to have here. In fact, I met him for the first time like an hour ago, in person. But I want to tell kind of the reason why I wanted him to do this, and why we're all here. And I'm grateful he said yes, and was willing to come out here and kind of do this. So Andrew runs a podcast called Mixergy. How many of you guys in here are Mixergy listeners? Mixergy is my favorite podcast, I love it. He's interviewed thousands of people about their startup stories and about how they started their businesses. And it's really cool because he brings in entrepreneurs and he tells, gets them to tell their stories. But what's unique about what Andrew does that's fascinating, the way he interviews people is completely different, it's unique. I listen to a lot of podcasts and I don't like a lot of interview shows because a lot of them are just kind of high level. Everyone you listen to with Andrew, he gets really, really deep. The other fun thing is he doesn't edit his interviews. So there was one interview, I'll tease him about this right now. But I was listening to it on my headphones, and him and the guest got in kind of an argument and a fight and then it just ended and they aired it. I was like, “I can't believe you aired that, it was amazing.” And then I was on his podcast a little while later, and he asked me some questions that I couldn't quite understand perfectly, so I was trying to respond the best I could and kind of fumbled through it. And instead of letting me off the hook, his response was, “Man Russell, that was probably the worst answer I've ever heard you give in any interview ever.” And I was like, “Oh my gosh.” So I'm excited for tonight because I told it was like no holds barred and he could ask me anything he wants about the ups of Clickfunnels, the downs of Clickfunnels and anything else, and it's going to be a lot of fun. So I'm excited to have him here. So with that said, let's put our hands together for Mr. Andrew Warner. Andrew Warner: I think my mic is right over here. Thank you everyone, thanks Russell for having me here. Most people will contact me after I interview them and say, “Could you please not air the interview?” And you actually had me back here to do it in person. And you were so nice, you even got us this room here. Check this out, they set us up, they're so nice at Clickfunnels. They said, “Andrew, you're staying here, we're going to put you and your family up the night before in a room.” My wife was so good, look that's her journaling. My kids were playing around, sleeping in the same, sleeping together, enjoying themselves. And then I went to call somebody who was basically let go from Clickfunnels. And my wife goes, “Andrew, why do you have to do that? That's not why they invited you here.” And I said, “I do know Russell. I know the team. They actually did invite me to really help get to the story of how Clickfunnels started, how it built up.” And the reason I was up calling people, understanding the story is because I want to make it meaningful for you. I've talked to a lot of you as you were coming in here, you want to know how they got here, what worked for Clickfunnels, what would work for us. So that's my goal here, to spend the time understanding by interviewing you about how you did it. So I want to go way back to a guy a few of you might recognize, and I know you would, and ask you what drew you to this guy when you were younger? Russell: Don Lepre Clip: “One tiny classified ad in the newspaper that makes just 30-40 dollars profit in a week, it could make you a fortune, because the secret is learning how to take that one tiny classified that just made 30-40 dollars profit in a week, and to realize that you could now take that same exact ad and place it in up to 3,000 other newspapers around the country….” Russell: I'm having nostalgia right now. So this is the story of that, I was 12, 13 years old, something like that, and I was watching the news with my dad. And usually he's like, “Go to bed Russell.” And he didn't that night and then the news got over and I think he thought I was asleep and Mash came on. So Mash started playing and then it got over, and then this infomercial showed up. And I'm laying there on the couch watching Don Lepre talk about tiny classified ads, I was totally freaking out and I jumped up and begged my dad to buy it and he said no. And I was like, “Are you kidding? Did you not listen to what he said?” Did you guys just hear that? That was a good pitch huh? It's really good. I love a good pitch. It is so good. So I went and asked my dad if I could earn the money. So I went and mowed lawns and earned the money and ordered the kit and I still have the original books to this day. Andrew: Were you disappointed? I bought it too. It was the dream of being able to do it. Russell: That's why I like you so much, that's amazing. Andrew: And it's just, all he sent you was a bunch of paper guides with how to buy ads, right. Were you disappointed when you got that? Russell: No, I was excited. I think for me because the vision was cast, it was like, he said right there word for word, you make 40 dollars a newspaper, and if you're disappointed, but he put that same ad in 3,000 newspapers, imagine that. So I had the vision of that, I think the only thing I was disappointed in, I didn't have any money to actually buy an ad. And that was more like, I can't actually do it now. Andrew: You are a champion wrestler and then you got here. Is your wife here? Russell: My beautiful wife right here, Collette. Andrew: Hey Collette. And your dad had a conversation with you about money, what did he say? Russell: So up to that point my dad had supported me, and I figured he would the rest of my life, I think. I don't know. So I was 21 almost 22 at this time, I was wrestling so I couldn't get a job because I was wrestling all the time. Then I met Collette, fell in love with her and then I called my parents and I was like, “Hey, I'm going to marry her. I'm going propose to her and everything.” Expecting them to be like, “Sweet, that'll be awesome.” And my mom was all excited, I'm not going to lie. But then my dad was like, “Just so you know if you get married, you have to be a man now. You have to support yourself.” And I was like, “I don't know how to do that, I'm wrestling.” And he's like, “Well, I'm not going to keep paying for you to do it.” I'm like, “But I literally got the ring. I have, I can't not propose now.” So that was kind of the thing. So it was interesting because about that time there was another infomercial, there's the pattern, about I can't remember exactly the name of the company, but they were doing an event at the local Holiday inn that was like, “Hey, you're going to build websites and make money.” And it was like the night or two days after I told my dad this and he was like, “you're in trouble.” And all the sudden I saw that, so I was like, there's the answer. So I'm at the holiday in two days later, sitting in the room, hearing the pitch, signing up for stuff I shouldn't have bought. There's the pattern. Andrew: Did you feel like a loser getting married at 22 and still counting on your dad for money? Did you feel like you were marrying a loser? Russell: Actually, this is a sad story because she actually, my roommate at the time, she actually asked him, “Do you think he's going to be able to support me in the future?” and he was like, “Yeah, I think so.” I'm like, I didn't know this until later. I don't think I felt like a loser, but I definitely was nervous, like oh my gosh. Because my whole identity at that point in my life was I was a wrestler and if that was to disappear…I couldn't have that disappear. So I was like, I have to figure out something. There's gotta be some way to do both. Andrew: To both what? To be a wrestler and make money from some infomercial? Russell: I didn't know that was going to be the path, but yeah. Andrew: But you knew you were going to do something. What did you think that was going to be? Russell: I wasn't sure. When I went to the event, they were selling these time share books and you could buy resale rights to them, so I was like, oh. And I remember back, because I remembered the Don Lepre stuff, so I was like, maybe I could buy classified ads and sell these things. And then I was at the event and they were talking about websites, and that was the first thing I'd heard about websites. And they're talking about Google and the beginnings of this whole internet thing. So I was like, I can do that. It made all logical sense to me, I just didn't know how to do it. I just knew that that was going to be the only path because if I had to get a job I wouldn't be able to wrestle. So I was like, I have to figure out something that's not going to be a 40 hour thing because I'm spending that time wrestling and going to school. So I had to figure out the best of how to do both. Andrew: And you obviously found it. My goal today is to go through this process of finding it. But let me skip ahead a little bit. What is this website? Russell: Oh man, alright. This is actually, the back story behind this is there was a guy named Vince James who wrote a book called the Twelve Month Millionaire. And if anybody's got that book, it's fat like a phone book. It's a huge book. I read and I was like, this book's amazing. And at the time I was an affiliate marketer, so I had a little bit, maybe a thousand people on my list. So I called up Vince and I was like, “Hey, can I interview you about the book and then I'll use that as a tool to sell more copies of your book?” and he was like, “Sure.” So he jumped on the phone with me on a Saturday and he spent 3 hours letting me interview with any questions I had. And I got to the end of it and I still had a ton of questions and he's like, “Well come back next week and do it again.” So I interviewed him for 6 hours about it. And then we used that to sell some copies of his book and then it just sat there, probably for 2 or 3 years as I was trying different ideas, different businesses and things like that. But every time I would talk to people I would tell them about this interview. I'm like, “I interviewed this guy who made a hundred million dollars through direct mail.” And everyone wanted to hear the interview, everybody asked me for it. So one day I was like, “Let's just make that the product.” And we put it up here and this was the very first funnel we had that did over a million dollars, my first Two Comma Club funnel. Andrew: A million dollars. Do you remember what that felt like? Russell: It was amazing because it was funny back then. There were people, a few people who were making a lot of money online that I was watching and just idolizing everything they'd do. I was trying to model what they were doing. And I'd had little wins, you know $10,000 here, $15,000 here, but this was by far the first one that just hit. Everyone was so excited. Andrew: How'd you celebrate? Russell: I don't even remember how we celebrated. Andrew: You married a winner after all. I mean really. Do you remember what you guys did to celebrate? No. Russell: I don't even remember. (audience responding, inaudible) It was in my list. That's a good question. Andrew: It'll come up, that list is going to come up in a second too. You ended up creating Clickfunnels. How much revenue are you guys doing now, 2018? Russell: 2018 we'll pass over a hundred million dollars, this year. Andrew:  A hundred million dollars, wowee. How far have you come? Russell: Like when did we start? Andrew: Today revenue, as of today, October 2018? Russell: Oh this year? Oh from the beginning of time until now? Andrew: No, no I mean I want to know, you're going to do a hundred million dollars, are you at 10 and you're hoping to get…. Russell: These guys know better than me, do you know exactly where we're at right now? 83 million for the year. Andrew: 83! I love that Dave knows that right, so I want to know how you got to that. I went through your site, pages and pages that look like this. It's like long form sales letters. I asked my assistant to take pictures, she said, “This is, I can't do it, it's too many.” Look at this guys. I asked him to help me figure out what he did. He created this list, this is not the full list, look at this. Every blue line is him finding an old archive of a page he created. It goes on and on like this. How long did it take you to put that together? Russell: It was probably 5 or 6 hours just to find all the pages. Andrew: 5 or 6 hours you spent to find these images to help me tell the story. Years and years of doing this, a lot of failure, what amazes me is you didn't feel jaded and let down after Don Lepre sold you that stuff. You didn't feel jaded and let down and say, ‘This whole make money thing is a failure.' After, and we're going to talk about some of your failures, you just kept going with that same smile, the same eagerness. Alright, let's start with the very first business. What's this one? This is called… Russell: Sublime Net. How many of you guys remember Sublime Net out there? Andrew: You guys remember this? Anyone remember it. You do? Russell: John does. So actually this is the first business for the first website I bought. I was so proud of it, and I spent, I don't know, I wanted to sell software so I was like, ‘what could I name my company?” So I figured out Exciting Software. So I went to buy Exciteware.com, but it wasn't for sale. So I bought Exciteware.net and Collette was working at the time and she came home and I was so excited, I'm like, “We got our first website. We're going to be rich.”  And I told her the name, I was like, “It's Exciteware.net.” and she looked at me with this look like, she's like, “Are you selling underwear, what is the…lingerie?” I'm like, “No, it's software.” And she's like, “You can't, I'm not going to tell my mom that you bought that. You gotta think of another name.” I'm like, “Crap.” So that was the next best name I came up with was Sublime Net. Like the band Sublime. That was it. Andrew: And I was going to ask you what it was, but it was lots of different things. Every screenshot on there is a whole other business under the same name. What are the businesses? Do you remember? Russell: There was website hosting, there was affiliates sites, there were, I can't even remember now, trying to remember. Everything I could think of, resell rights…. Andrew: Lots of different things. How did you do, how well did you do? Russell: Never anything, very little. I remember the first thing I ever sold was an affiliate product, I made $20 on it through my Paypal account, because I remember that night, I do remember I celebrated. We went out to dinner and I had a Paypal credit card, and we bought dinner with $20 and then the guy refunded the next day. It was so sad. But I was proud that I had made money. Andrew: How did you support yourself while this was not working? Russell: I didn't. My beautiful wife did, she had 2 jobs at the time to support me while I was wrestling and doing these things. She was the one who made it possible to gamble and risk and try crazy things. Andrew: Can I put you on the spot and ask you to just come over here and just tell me about this period and what you felt at the time? Is that, I know you don't love being onstage, Russell is good with it, but I know you don't love it. If you don't mind, I'm just going to go with one more story and then I'll come back to you. You cool with it? Good, she seems a little nervous. Actually, wait. Let's see if we can get her right now. Oh you are, okay. Russell: Everyone, this is Collette, my beautiful wife. Andrew: Do you want to use his mic? Collette: Sure. Russell: She's so mad at me right now. Collette: I wanted to come to this, who knew? Andrew: You are like his, he's so proud that he had no venture funding. But you are like his first investor. Russell: That is true. Collette: Yes, I'll be his first investor. Andrew: Can you hold the mic a little closer. How did you know he wasn't a loser? No job, he's wrestling, he's buying infomercial stuff that doesn't go anywhere. We know he did well, so we're not insulting him now, but what did you see in him back then that let you say, ‘I'm going to work extra hard and pay for what he's not doing?' Collette: What did I see in him? It was actually his energy, his spirit, because I'm not going to lie, it was kind of not love at first site, we had, we were geeko's, do you know what I mean? Shopped at the Goodwill, in baggy pants and tshirts, I don't know. But it was the person who just was always positive and we had the same goals. Andrew: That's the thing I noticed too, the positivity. When these businesses fail, we're showing the few on the screen, it's easy to look back and go, ‘ha ha, I did this and it was interesting.' But at the time, what was the bounce back like when things didn't work out? When the world basically said, you know what as sales people, when they don't buy your stuff it's like they don't buy you. When the world basically said, ‘we don't like you. We don't like what you've created.' What was the bounce back like? Hard? Collette: No, because I come from a hard working family. So I work hard. So you just work hard to make it work. Andrew: And he's just an eternal optimistic, and you're an eternal optimist too, like genuinely, really? Collette: Yeah, I guess. It works. Andrew: His dad said, ‘No more money. You had to cut up your credit cards too.' Collette: Yeah. Andrew: What was, how did you cut up your credit cards. What was that day like? Collette: Hard. Yeah hard. Those that don't know, I'm a little bit older than Russell. So I've always had this little bit of independency to go do and buy and do these things, and then all the sudden I'm like, step back sista! You gotta take care of this young man, so we can get to where we're at. Anyway, but now… Andrew: Now things are good? Collette: Now things are amazing. Andrew: Alright, give her a big round of applause. Thanks for coming up here. These businesses did okay, and then you started something that I never heard about, but look at this. I'm going to zoom in on a section of the Google doc you sent me. This is the call center. The call center got to how many employees? 100? Russell: We had about 60 full time sales people, 20 full time coaches, and about 20 people doing the marketing and sales, so about 100 people in the whole company, yeah. Andrew: 100 people doing what kind of call center, what kind of work? Russell: So what we would do, we would sell free CDs and things like that online, free CDs, free books, free whatever, and then when someone would buy it we'd call them on the phone, and then we'd offer them high end coaching. Andrew: And this was you getting customers, how? Russell: Man, back then it was pre-facebook. So a lot of it was Google, it was email lists, it was anything we could figure out to drive traffic, all sorts of weird stuff. Andrew: And then people come in, get a free CD, sign up for coaching, and then you had to hire people and teach them how to coach? How did you do that. Russell: Yeah, that was the hard thing. When we first started doing it, I was just doing the coaching. People would come in and we had a little, Brent and some of you guys remember the little offices we had, and we'd bring people in and we were so proud of our little office. And they'd come in and we'd teach them for 2 or 3 days, teach an event for them, and then as it got bigger it was harder and harder for me to do that. So eventually, and a lot of people didn't want to come to Boise. I love Boise, but it's really hard to get to. So people would sign up for coaching, and then they'd never show up to Boise and then a year later they'd want their money back. So we're like, we have to get something where they're getting fulfilled whether they showed up to Boise or now. So we started doing phone coaching, and at first it was me, and then it was me and a couple other people, and then we started training more coaches, and that's kind of how it started. It was one of those things though, at  first it was just like 5 or 6 of us in a room doing it, and it worked and so then the next logical thing is, we should go from 5 people to 10 to 20 and next thing you know, we wake up with 100 people. I'm like, what are we doing? We're little kids, it scares me that I'm in charge of all these people's livelihood, but that's kind of where it was at and it got kind of scary for me. Andrew: Sometimes I wonder if I'm hiding behind interviewing because I'm afraid to stand up and say, ‘here's what I want. Here's what I think we need to do. Here's how the world should be.' So I'm amazed that even back then, after having a few businesses that didn't really work out, you were comfortable enough to say, ‘Come to my office, I'm going to teach you. I've got it figured out.' When you hadn't.  How did you get yourself comfortable, and what made you feel comfortable about being able to say, ‘I could teach these people. Come to my office.' Who call up, who then become my coaches, who then have to teach other people? Russell: I think for me it was like, when I first started learning the online stuff and entrepreneurship, I think most people feel this, it's so exciting you want to tell everybody about it. So I'm telling my friends and my family and nobody cares at first. And you're like, I have to share this gift I've figured out, it's amazing. And nobody cares. And then the first time somebody cares, and you just dump on them, you want to show it to them. So I hadn't made tons of money, but I had a lot of these little websites that had done, $30 grand, $50 grand, $100 grand. So for me it was like, if I can show these people, I know what that did for me, it gave me the spark to want to do the next one and the next one. So for me it was like I want to share this because I feel like I figured it out. So that was the thing coming in. We weren't teaching people how to build a hundred million dollar company, but we're like, “Hey, you can quit your job. You can make 2 or 3 thousand dollars a month, you can quit your job, and this is how I did it. This is the process.” So that's what we were showing people. Just the foundation of how we did it, and we showed other people, because they cared and it was exciting to share it with other people. Andrew: Is Whitney here? There she is. I met her as she was coming in. I wanted to get to know why people were coming to watch this, what they wanted to hear from you. And Whitney was asking about the difficult period, the why. I'm wondering the same thing that she and I were talking about, which is why put yourself through this? You could have gotten a job, you could have done okay, why put yourself through the risk of hiring people, the eventual as we'll see, closing of the company, what was your motivation? What was the goal? Why did you want to do it? Russell: I think it shifts throughout time. I think most entrepreneurs when they first get started, it's because of money. They're like, ‘I want to make money.' And then you get that and then really quick, that doesn't last very long. And then it's like, then for me it was like, I want to share that with other people. And then when other people get it, there's something about that aha moment where you're like, oh my gosh they got it. They got what I was saying. And that for me was like the next level, the next high. It was just like, ah, I love that. And back then we had some success stories coming through, but now days, it's like the bigger success stories come through and that's what drives it on. That is the fascinating part. That's why we keep, because most software company owners don't keep creating books, and courses and inter….but when people have the aha, oh my gosh, that's the best for me. Andrew: That's the thing, you get the high of the thing that you wanted when you were growing up, that you wanted someone to show it to you, and if you could then genuinely give it them, not like Don Lepre. But Don Lepre plus actual results, that's what fires you up. Russell: That does fire me up. That's amazing. Andrew: What happened? Why did that close down? Russell: Oh man, a lot of things. A lot of bad mistakes, a lot of first time growing a company stuff that I didn't, again, we just woke up one day it felt like, and we were in this huge office, huge overhead, and about that time, it was 99, 2000 something like that, and there was the merchant account that me and most of the people doing internet marketing at the time, we all used the same merchant account, and they got hit by Visa and Mastercard, so they freaked out and shut down. I think it ended up being 4 or 5 merchant accounts overnight, and we had 9 different merchant accounts with that company, and all of them got shut down instantly. I remember because everything was fine, we were going through the day and it was like 1:00 in the afternoon on a Friday. They came in like, “None of the, the cards won't process.” And I'm like, couldn't figure out why they weren't processing. We tried to call the company and no one's answering at the company. Finally we get someone on the phone and they're like, “Yep, you got shut down along with all the other scammers.” And then she hung up on me. And I was like, I don't know what to do right now. I've got 100+ people and payroll is not small, and we didn't have a ton of cash in the bank, it was more of a cash flow business. And Collette actually just left town that night, and she was gone. I remember Avatar just came out, and everyone was going to the movie Avatar that night, and I remember sitting there during the longest movie of all time, and I don't remember anything other than the sick feeling in my stomach. I was texting everyone I know, trying to see if anyone knew what to do. And everyone was like, “We got shut down too.” “We got shut down.” Everyone got shut down. And we couldn't figure out anything. So we came back the next day and I called everyone up, and actually kind of a funny side story, I had just met Tony Robbins a little prior, earlier to this. So that night I was laying in bed, it was like 4 in the morning, and my phone rings and I look at it and it was Tony Robbins' assistant. And I pick it up and he's like, “Hey, is there any way you can be in Vegas in three hours? There's a plane from Boise to Vegas and Tony wants you to speak at this event. It's starting in three hours. You need to be on stage in three hours.” I'm sitting here like, my whole world just collapsed, I'm laying in bed sick to my stomach and I'm like, “I don't think I can. I have to figure this thing out.” And then he tells Tony, and they call me back. “Tony says if your business is…if you can't make it, don't show up. You're fine.” So I didn't go and then the next morning I woke up and there was a message on my phone that I'd missed. I passed out and I woke up and it was a message from Tony. And he was like, “Hey man, I know that you care about your customers, you care about things. I don't know the whole situation, but worst case scenario, if you need help let me know, and we can absorb you into Robbins research or whatever and you can be one of my companies, and that way if you want, we can protect you.” And I heard that and I was like, “Okay, that's the worst case scenario, I get to work with Tony Robbins? That's the worst case scenario.” So then I called up everyone on my team and I was like, “Okay guys, we gotta try to figure out how to save this.” And Brent and John and everyone, we came back to my house and I was like, “Okay, what ideas do we got?” And we just sat there for the next 5 or 6 hours trying to figure stuff out. And then we went to work, and I wish I could say that everything turned around, but it was the next probably 2 or 3 years of us firing 30 people, firing 20 people, closing things down, moving down offices. Just shrinking for a long, long time, until the peak of it, it was about a year after that moment, and we were in an event in Vegas trying to figure out how to save stuff, and I got an email from my dad who was helping with the books at the time, and he said, “Hey, I got really bad news for you. I looked through the books and it turns out your assistant who is supposed to be doing payroll taxes, hadn't paid payroll in over a year. You owe the IRS $170,000 and if you don't pay this, you're probably going to go to jail.” And I was like, every penny I'd earned to that point was gone. Everything was done and we'd lost everything and I was just like, I don't know how to fight this battle, but if I don't fight it I go to jail apparently. And I remember that's a really crappy feeling. Brent, some of you guys are reliving this with me right now, I know. I remember going back that night, laying in bed and I was just like, “I wish I had a boss that could fire me, because I don't know what to do, how to do it.” And that was kind of, that was definitely the lowest spot for me. Andrew: And you stuck with him? Wow, yeah.

Have you ever been frustrated trying to get people listen to your amazing advice? You're not alone. Today we explore what to do to get people to make the best financial choices. ================ LISTENER QUESTIONS: ================ I am adrift at sea and looking to find my way (Heartbroken in Houston) Can a 1099 contractor do both a SEP IRA and a Solo 401(k) (Andrew) Do you have any rules of thumb on converting a Traditional IRA to ROTH IRA (Loren, Minnesota) IN THE BAND: Matt & Maria from the UK pay off their house. ================ TOPICS: ================ Snake-oil salesperson is finally going to trial. ================ ENCORE ================ AARP Social Security Calculator Schools Don't Teach About Money. Make Sure Your Child Doesn't End Up A Money Moron. Click To Learn More: https://BestMoneyAcademy.com?utm_source=libsyn

If you want to keep up with what’s going on in the eCommerce industry, the best thing to do is to go straight to the source and ask. But where can you find a group of eCommerce business owners openly talking about their pain points, sharing tips about how they grow their businesses, and combining their knowledge to solve problems together?  Does such a mecca exist?  Andrew Youderian is here to tell you that it does. Andrew is the founder of eCommerce Fuel, and on this episode of Up Next in Commerce, he discusses how he built a community of more than 1,000 seven-figure eCommerce business owners, plus he shares all of the insights he’s gathered along the way. From questions about Amazon, to a crash course in community-building, to the single metric he says should guide eCommerce businesses today… Andrew divulges some of the industry’s best-kept secrets and more in today’s interview.  Key Takeaways: The Value of Selective Community Building: A community is only as strong as the people in it. Together, a community can deliver ideas, content, and capital to other members who would not be able to find those things on their own. But to ensure that all members are receiving value, it is important to be selective about the acceptance process.  Finding Your Way Through The Amazon: “If I'm selling to wholesalers, should I let them sell on Amazon?” “How do I control my brand identity on Amazon?” These questions and more are plaguing the industry and at eCommerce Fuel, the community is gathering to come up with answers, including how to capitalize on the recent delays in shipping Amazon has seen. Meaty Metrics: While most owners will point to revenue as the main metric to judge success, it is widely believed that revenue is one of the least important metrics when judging the health and long-term viability of a business. There are other metrics that are more telling, including repeat purchase rate, and one other that gets very little fanfare but could change the course of your business: price per visitor. For an in-depth look at this episode, check out the full transcript below. Quotes have been edited for clarity and length. --- Up Next in Commerce is brought to you by Salesforce Commerce Cloud. Respond quickly to changing customer needs with flexible Ecommerce connected to marketing, sales, and service. Deliver intelligent commerce experiences your customers can trust, across every channel. Together, we’re ready for what’s next in commerce. Learn more at salesforce.com/commerce --- Transcript: Stephanie: Welcome back to Up Next in Commerce, this is your host Stephanie Postles and today we're joined by Andrew Youderian, the founder of eCommerceFuel. Andrew, welcome. Andrew: Hey, thanks Stephanie. I appreciate you having me on. Stephanie: So, is a weird feeling a podcaster being interviewed by a podcaster? What are your thoughts right now? Andrew: I think it's great. You have to do all the work and I can just sit back and relax. Well, unless you send some really pointed questions my way, so maybe I shouldn't be relaxed, so we'll see. Stephanie: Oh, yeah. I don't know. Andrew: But, yeah- Stephanie: You might have to sit up straight and get ready, this might be intense. Andrew: This may be, I need to stop slouching here. But no, it's good. Good to be on, it's fun to be on the other side of the mic for a change. Stephanie: So, I want to dive into your company eCommerce Fuel. I looked at it and it seems awesome. It seems like you have gathered so many insights from this company that you've built all around eCommerce, but I want to hear in your words what is eCommerce Fuel? Andrew: At eCommerce Fuel we provide community content and capital to seven figure plus store owners, and so we do that through an online form which is really the heartbeat of our community. We've got over 1,000 vetted store owners, and the idea was really just get a lot of people together that are doing this day in and day out, that we're running seven... our average store owner is probably doing three or four million dollars a year with their business, so that's community aspect. We also do a big event every year for our community through content, like you said I'm a podcaster. I've been doing the eCommerce Fuel podcast for I think it's about seven years now, which is crazy. Stephanie: Wow. Andrew: And then we have a capital arm as well where we invest in promising eCommerce businesses. We have 20 investors that have a lot of similar experience or world class experts, everything from Facebook marketing to email marketing to product design and so we invest in companies that we think are interesting, so that's what we do at eCommerceFuel. Stephanie: That's such a cool model. So, for you podcast I think I saw you had over 300 episodes. Andrew: Yeah. I think, actually I think we're... yes, we do. I've been, like I said, been doing it since July 2013. Yeah, been going at it for awhile. It's been fun. Stephanie: Yeah, that was really cool to look at your backlog and the guests that you've had on. So, your business models' really interesting how you have a capital arm and community, I mean two things that I would say are very hot right now. Everyone is always thinking about of course being investors, I mean at least here in Silicon Valley that's everyone's dream it seems like. And then building up a community is something that we've heard a lot of guests mention on the show, like how to properly build a community. What was your idea behind starting this business and having those different arms of the business? Andrew: They came in stages, so in a nutshell, left the corporate world and got my teeth in eCommerce for starting in 2008 on a couple different eCommerce businesses and built those up. So, I had a sense of this space and nobody was talking about eCommerce unless it was like from a Home Depot or like a Lowe's, like a, you know, Fortune 500 style? Stephanie: Mm-hmm (affirmative). Andrew: And so I started writing about what it's like to grow an eCommerce business for a small team or a single founder and developed a little bit of a following on the blog, started podcasting, and then from there that kind of just naturally led to me meeting all these great people and I thought what if we got a bunch of people in a community together that had some kind of vetting thresholds and just made sure everyone had some level of experience? And that launched the community and built that up over time and then the capital arm is fairly recent, really recent in fact, it's about five or six months old. That just came as a natural extension of seeing all these interesting entrepreneurs that hopefully we'd built some trust and report with, or that people knew about us from the time running the business. And then also just a really great group of investors who also had not just money, but a lot of in the trenches experience and advice to lend, so it kind of came in stages. Stephanie: Yeah, that's really cool. To start with the community aspect, what are the vetting procedures that people have to go through? How do you know who to bring in to keep it a high quality community? Because I think that's biggest problem when you're getting in all these Facebook groups or communities, you're like, "Oh my gosh, just everyone's in here and I'm actually not learning anything." So, what does it look like to get into your community? Andrew: Yeah, you're right. I mean, if I could only do one thing well in a community it would be bring the right people into it. So, our guidelines are a little nuanced but you need to be operating a seven figure business. If you have a very proprietary product that you've made from scratch or that is a little harder to make sometimes we'll take people in kind of the mid to high six figure range. If you're selling just on Amazon usually we require a little bit more than that, so that's on the revenue threshold sides. Andrew: So, we keep it no major SaaS vendors, and then for service providers we're really careful. I'd probably say only 10% of our applicants that we accept are service providers and they need to be recommended by an existing member because you can... An amazing email marketing expert that knows the space, that is respectful of people and isn't going to come in at a hard pitch and is going to build relationships the right way through adding value, is a huge asset. But we want to make sure those are the type of people we have and not people who are just trying to sign somebody up on the first day, so. Stephanie: Yeah, that's really important. How many people are in your community now? Andrew: We have about 1,100 members in the community. Stephanie: Okay. How did you go about building that up? What is your method of bringing new people into the community? How do you get in front of people and even tell them about eCommerceFuel? Andrew: Community building's interesting. You've got this chicken and an egg problem, right? Stephanie: Mm-hmm (affirmative). Andrew: And the way that I did it was when I was blogging and podcasting early on about eCommerce, just over that probably 12 month period really focus on not trying to monetize the business or anything, just trying to build authority, get a little bit of a reputation, and connect with people. Over the course of a year, just naturally, organically, met about 100 to 150 really interesting people. And any time I did, I'd just put a little tag on them in gmail and say, "Community seed member." Stephanie: Oh. Andrew: So, a year in a had this list of 150 people and I reached out to them and said, "Here's what I'm doing. I'm starting a community, are you interested?" And then over the course of about 30 to 45 days I dripped in, I added, about four or five people a day. I'd bring them in, I'd introduce them, I'd introduce them to other people, I'd ask them questions, kickstart discussions, and so it gradually grew. I didn't just drop everyone in at once, and it took about like 45 days but we had a bit of a community at that point. And then from there I had over the last year built up some traffic to the website, was able to put up a page that said, "Hey, here's the community. You can join," and that gave us kind of... because you need both things, right? Stephanie: Mm-hmm (affirmative). Andrew: Like in community you have to have new people come in because you always have a drop off even in the most healthy. So, from it was able to kind of, with a lot of work, get to self sustaining within probably 18 to 24 months, so. Stephanie: Wow. Yeah, that's great. And it is a paid community? Andrew: It is, yes. It's a paid community, so it's... yeah, it is. It's $99 a month. Stephanie: That also helps... Okay, yeah. I'm sure that also helps with quality and bringing in people who are serious and really want to learn and contribute to get their monies worth. Andrew: Oh, it helps so much. I mean, for a couple reasons why. We have, just like you said, on the vetting side, yeah, it shows that people are actually serious about this. The other nice thing is it gives us the resources to do things like hire a real community manager. We have someone full time that their whole job is just to vet people to make sure that if people have questions that don't get answered they can move them to the right people. It let's us invest in technology, we've probably poured six figures plus into the custom tech for the community, so yeah, it makes it a lot easier. Stephanie: Yeah, that's really cool. When it comes to keeping the community engaged, because to me that's one of the biggest things to make sure people keep renewing their membership and they want to check in everyday and see what's new and see who's talking, how do you go about keeping them engaged? And maybe what have you seen works and what didn't work? Like any tests that you've done where you're like, "We've tried this and this failed," or, "We tried this and this really increased engagement a lot and helped keep it going?" Andrew: I think the best thing you can do, two things, the first thing is to actually have discussion and content that are highly relevant to what people are doing day in and day out. So, again, kind of going back, if you get the right people in the same room that's 80-90% of the battle. From that point, setting up custom notifications is really important. So, some of the custom tech that we've talked about, when people sign up we don't just blast them with every single discussion that pops up, that's crazy, right? They'd just drowned in a fire house because we have like 5,000 comments every months in there. But we do try to figure out like, hey, what are you an expert in and what are interested in learning about? And then when they join we tailor their notifications to try to create the highest level of a signal to noise ratio possible, and so that's another thing. The third thing is just maintaining a really respectful environment, like we have a pretty strict no jerks rule. I probably shouldn't say this, but I get a lot of pleasure out of throwing people who are just downright disrespectful and just, you know, kind of just generally unpleasant out of our community because they're horrible. Stephanie: Yeah, good. Boot them. Andrew: And also non-solicitation. We kind of have a one strike, one warning, and then if you do it again you're out. So, we don't put up with pitches, you know, if people are hard pitching stuff they're out. So, I think those are the big things that help with maintaining an active community where people keep coming back to. Stephanie: Yeah, those are such good points and it's not only applicable to your business but even thinking about any eCommerce business of how to build up... I mean, everyone talks about building these communities but how do you actually make it helpful and personalize it to people in a way that people want to engage on your social media post or they want to engage on your blog or tag themselves wherever they're in your clothing or with your mug or whatever. So, I think these lessons actually can apply across industries as well and not just upon building a community like you're doing. Andrew: Yeah. Community building, it's interesting, it's kind of like a brand. It is a brand. It's insanely hard to get up and running, like the amount of time and energy and love and relational just work that you need to put in, I don't say it in a bad way, but just building relationships takes a tremendous amount of work. It takes a ton of time, just like building a brand. But it's insanely defensible, I mean, if you're willing to put in that, you know, if you have a multi year approach. You can't steal people's friends, right? Stephanie: Yeah. Andrew: And that's what happens, whether you're building a community for your brand or kind of a micro niche community like this for eCommerceFuel, is people come in and they stay because they get value and they stick around for a couple months but then they come to an event, they connect with people via PM, and then build genuine friends. I don't know, you'd be hard pressed to tear me away from my good friends and it's really defensible in that department, so. Stephanie: Yeah, I agree. I love that. So, you probably get a lot of really good insights into the world of eCommerce and where things are headed just by some of the questions that some of the members in your community are asking each other, and I wanted to know what kind of top questions do you see occurring right now where it's like quite a few people are asking the same type of question or these same things keep popping up? Andrew: Yeah. Let's start with the 500 pound gorilla in the eCommerce space, and that's Amazon. Some of the questions I think people are asking on there is how do I... I'll just go through a handful of them and then maybe we can talk about ones that are most interesting to you. If I'm selling to wholesalers, should I let them sell on Amazon? How do I control my brand identity on Amazon? There's some interesting popping up right now about how... I don't know if you've noticed this, but Amazon Prime used to be for awhile it was free shipping, then it was two day, and it was one day, and now it's like- Stephanie: Yeah. Andrew: ... three to five days if you're lucky depending on where you live. Stephanie: Yeah, I did notice that and I was like, "What's happening here? Usually I can get my stuff for my son in like a day and now it's taking a week." Andrew: Yeah. It's kind of crazy, and of course because of just with COVID eCommerce is blowing up, the capacity is limited on the delivery networks. But it's interesting because it kind of levels the playing field at this moment in time for independent brands because the shipping factor is not so much of an issue, and in fact a lot of people are probably are almost in... If somebody gives you something and takes it away it's worse than if they just had never given you anything to begin with, right? Stephanie: Yeah. Yeah, yeah I feel way more sad right now than I ever would have before this. Andrew: Exactly, right, because the expectation's there. So, that's creating an interesting opportunity. One of the things that Amazon just recently came out with I think in the last couple days was re-introducing... Way back, I don't know, two, three, four, I don't know how many years ago, multiple years ago, you used to able to ship your products from Amazon's warehouses to customers. You could use them as a 3PL fulfillment center without Amazon branded boxes. They changed that for many years and just this week I think they changed back to saying, "Oh, actually you can use our fulfillment services with your own proprietary boxes," or at least with unbranded boxes. And I think potentially... Who knows why they did it, it was kind of perplexing to a lot of people, but perhaps because they realize that they're losing on the shipping game and other merchants maybe are starting to migrate other places and if independent merchants are able to deliver the same shipping without Amazon maybe more then we'll move off. And one thing that we've done, we've done a State of the Merchant Report for the last three years, and our one for this year should be hopefully coming out fairly soon. But a trend that is really noticeable is the number of people that are going to Amazon is really... it's not reversing but it's plateauing very significantly. Andrew: And even just chatting with merchants and seeing a lot of case studies, people are taking a lot harder look at is it worth going on Amazon for how much channel risk you take on, how much loss of control of the consumer that you give up, you don't have addresses, all these things. They're just taking a lot harder look at is this good for my business long term? Stephanie: Yeah. So, do you think 2020 will show that a lot of people are pulling back from Amazon? Andrew: That is a good question. I think not a lot of people, but I do think when we released the report I made this prediction in the report too, so very likely could just fall on my face in the mud here, but I think the percentage of people who sell on Amazon, it was about 55% of all stores that we surveyed last time, I think that will decrease a small amount. I don't think we're going to see a precipitous drop but I think it goes from 55% to maybe 54 or f... I think we start to see that inflection point. Stephanie: Yeah, that's really interesting. The one thing I also read in your 2019 report was about the different marketing channels that people were using and I saw that Amazon ads had the highest ROI but not many people are using it, so I'm wondering what are your thoughts around that aspect of using it as a marketing tool? Andrew: Yeah. No, it's... Wow, good prep work. If you're on Amazon, Amazon ads you have to have a... people reported them being the most effective sales channel that they use. So, if you're on the platform they work really well, so definitely should be doing that if you're on the platform. I think it's just more of a... it's not a question so much of should we use Amazon ads if you're on the platform, you absolutely should. It's more of a question of do we want to be on Amazon in the first place? But, yeah, for people selling on Amazon they work really well. Stephanie: Yeah, okay. But then the other interesting thing I saw was that the average order value was way lower for... because if it's maybe a direct to consumer site or anywhere else people can maybe stack on additional things from your brand, where I think I saw on Amazon the average order value was much lower which makes me think you're not getting that, hey, you should maybe also try this from my brand and this from my brand as well and kind of increase the cart value. Andrew: I think that could definitely be part of it. I think a big part of it too is that if you have people on Prime there's no free shipping threshold, right? Have you ever ordered a... what's a good example here? Like a $3 koozie and it shows up and you're like, "How did they pay for the shipping for this? They lost money on this." Or even better, you order a $7 paperweight set that weight like 10 pounds and they ship it. There's no threshold so it's easy to impulse buy small stuff on Amazon. Stephanie: Yeah. Good point. Andrew: Whereas if you're buying from an independent merchant not always, but more often than not you're going to have some kind of free shipping threshold. So, either you're intentionally going to seek it out or you're buying multiple things so I think that probably also has a big part in why those order values are different. Stephanie: That's a good point. That's a good reason to look further into data and not just look really quickly like I did through the report. So, what other trends are you thinking are happening either right now, because a lot's been changing because of COVID and things are kind of just all over the place where some people are struggling, some people aren't. It seems like the market is changing quickly. What other trends or things happening do you see that people are surfacing in your community, or are you building into your next report coming out? Andrew: Yeah. So, eCommerce obviously no surprise here is just exploding, and we did a survey, this was in March when the world was falling apart and nobody knew what was happening and it was much more uncertainty than there even was now, and you saw early on in that you kind of saw a very big dip for the first probably week when COVID really started spiking and being taken seriously. And then you saw kind of half and half, half the businesses were doing okay or growing and half were failing, now I'd say you definitely have some businesses that are really struggling. If you're in the event space, if you sell items in the event space, any of the kind of in person things are having a hard time, but by large I'd say most of our stores are doing, you know, most of the industries are doing really well so that's fantastic. One thing that's tough, it's a downside, and anybody who's selling is probably going to be aware of is just the sales tax issue in the Unites States is just an absolute disaster, just on making- Stephanie: Tell me a bit about that because whether- Andrew: It's just a dumpster fire. Stephanie: I don't know if I... well, I actually probably have avoided anytime I see tax I'm like, "Oh, no thank you." So, I would love for you to dive in a bit and tell me why is the sales tax a disaster because [crosstalk 00:18:28]. Andrew: Yeah, so I'll try to be somewhat brief because you could probably talk about this for quite awhile, up until two or three years ago pretty much the case was if you... The only places you had to collect sales tax for was if you had Nexus in a state. So, if you had... I run a business out of Montana and Arizona, so Montana doesn't collect sales tax and so traditionally we've only had to collect sales tax in Arizona. There's a big Supreme Court case that came across in 2017 or 18. It was Wayfair versus South Dakota and pretty much the shakeout from that was that the Supreme Court said that states can require sellers that are outside of their state, they have no physical presence in their state, if they sell to a customer within their state they can collect sales tax on them if they reach a certain threshold. If they sell either a certain dollar volume in that state or if they have a minimum number transactions for that state. And it could be as low as 200 transactions and $50-100,000. So, the problem that causes is that now you have companies who create this economic Nexus and now all of a sudden they have to be responsible for collecting and submitting sales tax not just to 50 states but to potentially sometimes all these different municipalities and cites, and just creates a disaster of a compliance thing. Andrew: So, you've got companies that have sprung up to try to deal with that, and one top of that, if you sell on Amazon, technically if you have inventory... Normally, you send your inventory into Amazon and they a lot of times will split it up in three or four warehouses so it can be delivered quickly. Well, technically now if you have those inventory in those four states you have Nexus in those states and you have to also collect sales tax. So, it's just on the Amazon front, on the independent front, it's just created... We don't have any central governance for this. What I think would be best is if the federal government kind of took it over and said, "Hey, we'll create a national sales and redistribute." But at the moment you either have to deal with an insane amount of complexity, especially as you get larger, or you have to run the risks of being out of compliance and facing huge fines. It's a really rough place to be. Stephanie: Wow. How are you seeing eCommerce companies tackle this? That is not something that I've even thought about honestly, and it kind of scares me to ever start an eCommerce store now. Andrew: Yeah. There's a lot of different ways. Sometimes there's places... I have a company called The Tax Valet that helps out, they do a really good job. Kind of a personal hands on approach to doing this. Some merchants will use SaaS software like Taxify or TaxJar to be able to do that kind of stuff, Avalara as well. And some people just roll the dice and say, "Hey, this is a nightmare I'm not going to try to deal with this," so there's a lot of different... it depends on your risk tolerance, it depends how big you are, but people are taking a lot of different approaches to it. But to do it right it's really unfortunate. Stephanie: You'll have to hire someone. Andrew: Yeah, hire someone or really go deep on the SaaS side of things and dive in. Stephanie: Yeah, that sounds messy. Well, earlier you were talking about the howling out of eCommerce and I wanted you to talk a bit about that because we're talking still about the trends and what it's going to look like in the future, and I thought you had an interesting take on that so I'd love for you to go over that if you could. Andrew: Sure. And again, of course totally could be wrong here, but when I look forward into the future I feel like Amazon's going to be hallowed out in the sense that, or excuse me, eCommerce is going to be hollowed out in the sense that you have... On one side, you have brands on Amazon that sell either one or two things, they're either well known national brands, like the... well, I don't think Nike sells on them anymore so that's a bad example, but the... Why am I blanking on big national brands here? Tide for example could sell on there or Rubbermaid or Adidas, brands people... household names. They sell on there because it's just they know that brand, they go find it, and they want to buy it. You have people who are selling really small things, like we're talking about koozies or you needs stapler, or maybe you need a little backyard pool for the fact that your cousins are coming over and you really don't care if it breaks in three weeks and so you buy that. But then for anything in the middle that's like kind of not a huge national brand but also something that you want to have that's quality, I think a lot of those companies are going to start... people are going to buy much more from the companies themself, direct to consumer. Andrew: Because they can merchandise them better, the shopping and check out experiences are getting easier. I think brands are increasingly not going to sell on Amazon because there's, in addition to all the things we talked about, you also have huge IP issues and people ripping you off. So, I think that's going to be the hallowing out of eCommerce when Amazon's going to be a big donut and in the middle a lot of people are going to be selling directly on their own sites just because it makes more sense for all the reasons I mentioned, so. Stephanie: Yeah, that's interesting. We've also talked a bit about the conscious consumer that's kind of rising out of all this and how people are starting to care about what is the source of this product, is it actually sustainable? Is it a quality product? And less about can I have more and more focused on quality and sustainability. Have you heard that trend as well in your community? Andrew: Yeah, I would say I think that's something that's been kind of gradually increasing over the last five to 10 years. I think more than anything how it ties into our conversation is that Amazon over the last couple of years, and they've been fighting it and they've done some, to their credit, they've done some things to combat it, but they still have a... If you buy something on Amazon most people are not going to think it's... there's a little bit of a thought that it's probably not high quality, a little bit of a stigma for buying stuff on Amazon especially if it's not a name brand. Part of that- Stephanie: Even the name brands people wonder if it's it... is this a legit name brand, I've seen that a lot in comment and reviews. Andrew: Oh, totally. Partially because of review manipulation, partially because of counterfeiting, and partially because there's just a lot of... I mean, there's everything on Amazon so how do you filter through it, right? Stephanie: Yeah. Andrew: So, yeah, I think that's part of going back to that [inaudible] about the hallowing out of eCommerce unless it's a brand you absolutely have faith in or it's something that you don't care about the quality. Would you rather buy one of those borderline things from Amazon and roll the dice with an unproven brand, roll the dice with one of those mid-tier brands being counterfeited? Or, especially if you can get it just as quickly either because Amazon is shipping stuff really slowly or because increasingly independent merchants can deliver it more quickly with some of these other options via straight from the horse or straight from the source rather. So, yeah, I think for me that's how the quality issue ties in I think to the larger discussion. Stephanie: Yeah, that makes sense. Do you think that is why the drop shipping model has kind of decreased? I saw on your report that that is not as big of a thing as it used it, and I just remember... maybe even like last year, over the last couple years that was a huge thing. Everyone just said, "Start a eCommerce company and just drop ship things and let other people take care of it for you." What are you seeing with the drop shipping trend? Andrew: Yeah. So, when we talk about drop shipping I think it's important to differentiate two different things that come into people's minds. One is drop shipping, you can build a great high quality business based around drop shipping. A couple of businesses I started were drop shipping based businesses, one of them's still, under a great new owner, is still doing well. Really at the end of the day it's less about the product quality and more about how it's delivered. So, like Home Depot for example, they drop ship a ton of their stuff, some of their even big name brands because they're can't afford to hold everything in stock and that can potentially work out reasonably well. I think where it got a really bad reputation with all AliExpress side of things and so where- Stephanie: Yes, that's the stuff I read. Andrew: Yeah, right. And that's a whole different ballgame, and for people who, you know, if you're not familiar with that the 30 second version is you go onto AliExpress which lets you pretty much ship pretty much ship products directly from the factory in China to consumers in the US very cheaply through some kind of loopholes in the postal service. You can set up a store really quickly but by and large the products are garbage. They're just crappy, so that I think is where... There was a big rise in that, people ran that for a while, tried to run with that, but the problems were you couldn't build a brand around it because the products were awful, and because it took weeks to get your product to your customer, and probably because most likely if you're launching one of those businesses you know nothing about the product, so. Stephanie: Yeah. Never seen it, you don't even know if it'll make it or not. Andrew: Yeah. But even on the other side I'd say, that all aside, even if you're selling really good quality products, Amazon in the last five years has completely solved distribution. When I started for awhile I sold trolley motors, I sold CB radios, and back in those days you really could get a business up and running purely by sourcing a relationship with a wholesaler, doing a decent amount of marketing, having reasonable customer service and you were in business. But like today if you know what you want to buy, you know the brand, and you want it at a fair price, at a reasonable quickly you're probably going to go to Amazon for something you discreetly know that you want. So, Amazon's solved, at least before COVID and probably still I'd say a large degree, they solved distribution. So, how do you add value? You got to add value through some other way, usually that's through a lot of education or a really curated product line if you're going to sell existing products and those can be harder to get right. So, I don't think drop shipping is completely dead but I think it's gotten significantly harder versus even just two or three years ago. Stephanie: Yeah, that makes sense. So, one question I always try to ask on here is about metrics and data, and with access to your community I want to know what kind of metrics do people talk about as their success metrics or what do you hear people debating about when it comes to metrics behind if a business is doing well or not? Andrew: Yeah, I think the one everyone loves to talk about is revenue, right? But I think that's probably a pretty horrible metric to use. It's easy, and we're totally guilty of it, that's one of our thresholds for even membership. So, guilty as charged, I'm going to slay myself along with everyone that I slay here. We use it because it's easy, we use it because it's socially acceptable. It's way easier to say, "I do three million in revenue versus I made $600,000 last year. It's also way easier to say, "I did three million revenue," than, "Oh, I only made $20,000 last year and that was I didn't pay myself anything," right? Stephanie: Yeah. Andrew: But metrics that I think are most important, one that... To be totally frank, in the community we don't talk a ton about... a lot of our conversations really don't revolve around what metrics should you track. Bottom line is a big one, of course. Conversion rate's a big one, average order size is a big one. Repeat purchase rate is a big one. And I'd say we don't have tons of conversations about them, but I think probably the most important ones to think about today are repeat purchase rates because advertising is doing nothing but getting more expensive. It's getting harder and harder to get in front of people without paying the big tech gatekeepers. So, the more likely a customer is to come back to you and needing that product the more likely you can actually build a viable long term business, that's a big one. I think profitability per visitor is a huge metric. It's harder to calculate but if I was going to run my business on one metric it would be profit per visitor to my website. And the reason I say that is because it encapsulates a lot of things, conversion rate, traffic, all these different things. Andrew: But it really makes you focus on pricing. If I would have to identify the one thing that I have done across multiple businesses in my life that has had the biggest impact and taken the least work, hands down it would be pricing. And so few people play with it. Some people can't, a lot of people can. And it's terrifying to change prices because we all fear that when you change the prices that your business is going to disappear, but that rarely happens especially if you do it in a really smart way. And what you should be maximizing is your profitability per visitor, at least for new customers at a minimum. So, yeah, those are some of my thoughts on metrics, and again we don't... total frank, we don't talk a ton about... those aren't the hot topics but I think those are some of the things to really think about. Stephanie: Yeah. So, now you've opened up, what are some of the hot topics? What are some of the heated debates that are going on behind the wall? Andrew: That's a good question. You know what, let me pull it up. Stephanie: Yeah, open it up. Let's see. Andrew: I'm going to pull it up here. Stephanie: Sounds good. Andrew: So, we have a cool little feature. Let's just surface all the top discussions from the last year. So, I can't... for confidentiality I got to be sensitive, but here's some of our top stories from the last let's say month. The story about how someone sold their brand, their business that they built over the years and just the emotional rollercoaster and what they learned, and how they were looking to hire multiple... How to use influencers on YouTube to build an eight figure business. Stephanie: Oh, that's a good one. Stephanie: Yeah, the influencer one is interesting to me because it kind of brings about the question of the social shopping experience and how the US is so based... right now, I mean, a lot of people are looking towards influencers. Whereas other markets, like China, are not really as much about that. It's more about the social shopping experience. What were your thoughts, or what was the debate when it came to the YouTube influencers and how they utilize that, and do you think that's a longterm trend? Andrew: Yeah. I think one of the big themes I've seen is that the really big influencers a lot of times are spendy and hard to track, but you could potentially get a better ROI if you focus on helping maybe working with smaller influencers either for less money or just for product. Because it's, I don't know, I don't know about you but when I'm on Instagram and I see someone using a product, and especially if they even mention it in any little way I'm immediately a little suspicious. I'm like, "Is this person really like this product or are they just getting it comped and they're having to fulfill their end of the agreement that they signed up for?" Stephanie: Yeah, especially the more popular they are, like as it goes up to the really popular famous people then I'm like, okay, do you actually use that whitening strip? How much are you getting paid for that? Andrew: Yeah, and so I don't think influencer market is going away. I mean, we've had famous people endorsing things for decades, maybe 100+ years, especially in the United States, but I do think, yeah, I just think you can also waste a lot of money on it if you're not doing it carefully. Stephanie: Yeah, I completely agree. So, on your podcast I'm thinking, this is like self serveant, so I'll go with it, but what are some of the best questions that you've asked your guests before where you continued to get the best answers or the best stories? Andrew: Oh, good question. One of my... A couple ones, I would say what's the biggest mistake, or what's... excuse me, what's the last thing you apologized for I think is an interesting one. Stephanie: That's a good one. Andrew: I think another one is what's your number? Like, what's your number to be happy, like if you had X in the bank and what's your number where you'd be happy without having anymore? It's interesting to get a sense. You get numbers from all over the place from a million to 100 million, sometimes bigger, so. Stephanie: Oh, gosh. Andrew: Yeah. A lot of the questions are very specific to the individual person and their story, but for two general ones I'd say I like those ones and get some really interesting ones those times. Stephanie: Yeah, that would be really interesting. A good kind of peak into who that person is or how they think too. I like that. Andrew: Yeah. Stephanie: So, I know we haven't gotten to talk about the capital arm of your business yet and I wanted to kind of go into what that was like starting it up and what kind of issues you were encountering when starting a capital arm? What does that look like and I want a little behind scenes for the new side of your business. Andrew: Sure. Well, thank you. I appreciate it. Yeah, and I'll say in total transparency, like I said, very early into this. We're only about four or five months into this, so still pretty new. But you asked, and specifically were you hoping to know kind of some of the hard parts about starting that? Stephanie: Yeah, like what was the... not the thought process, because that seems pretty obvious like you have this great community and you maybe see some of the challenges that are going on, but what was it like starting a investment arm and what kind of challenges have you run into so far in the first four months? Andrew: Yeah. So, what it was like, it was terrifying. And I think- Stephanie: Sounds like it. Andrew: Yeah, traditionally you kind of have these two approaches where either you go out and raise a bunch of money and then you get all these commitments and you close on it and then you have to go out and put this money to work. It's kind of your life for the next often 10 years, and it's a traditional fund route. The other route is what's called syndicate where you pretty much do deals on a deal by deal basis, which gives you a lot more flexibility but the problem is every time you get a deal you got to go pass the hat and call a million and half the people are out, you know, of those half a quarter of them decide at the last minute that... like the funding process is a nightmare on that side. So, putting it together I kind of did something of a hybrid of those two where we have a group of about 20 investors that are tentatively in. I know them, they trust me, I trust them, and there's kind of a... they signed an informal thing that says, "Hey, I'm in for the next three years for this amount of money." So, hopefully it gives us the flexibility of not have to go out and deploy money just to deploy money, but we can also can be a little flexible, and we can also have the commitment from some people to go forward. Andrew: So, that's totally on the technical fund side, probably super boring to most people. But in terms of some of the challenges, I think that the challenging thing is just the number of deals you have to look at to try to find a good deal. I mean, I looked at over 100 deals so far at some level of depth and it's just finding, A, just good companies, B, where it's a good fit for both parties, and C, where you can see it working out well for everyone. It's really hard to find good deals, especially as a minority partner that comes in to invest, especially on the eCommerce side because our approach and what we're trying to do is buy, invest, in the long run with companies to build profitable businesses, like we're not trying to flip them. And I think in tech investing you can get away with a lot of sloppiness because you're kind of swinging for the fences. So, if you have a bunch that don't work out it's a big deal, most of them don't work out. Stephanie: They don't. Andrew: But with eCommerce, our model... we're looking to do singles and doubles and it's just hard to find really good businesses that you feel are going to be around for three to five years. So, the hardest part for us has just been finding great businesses that we feel check all our boxes, so. Stephanie: Yeah, that makes sense. Is there a common theme behind what these businesses are needing capital for? Andrew: Yeah, I would say... So, financing for eCommerce businesses is tricky. There are some options out there, there's things like Shopify Capital, there's ClearBank, there's PayPal Capital, Amazon Lending, all these things, but they're expensive. They also take a... often times you don't pay them back on a fixed rate, you pay them back on a percentage of revenue which can be good and bad. So, inventory financing is a big one but I'd say the people that we talk to it was probably half and half. Half of them want money for inventory financing to grow the business and half of them just really would love to have someone who has spent $15 million on Facebook ads in their career to be able to help them and give them some high level guidance on what to do and some thoughts there, or someone who's done a lot of importing to be able to tap into that knowledge based in that network, so. Stephanie: Yeah, I agree. When were thinking about fundraising back in the day I was like, "I actually don't really care about people's money as much as are they going to help me?" Like, I really don't want the most famous investor because I highly doubt they will spend any time with me. I want the person who's ready to get their hands dirty and help me with the nitty gritty stuff that I'm looking for help with. Andrew: Oh, totally. Yeah, there has never been... There's so much money sloshing around right now, right? And so there's a lot of places that get money, which is good if you're raising money, but it's greed. I think the real value ad is the experience side and the money is just kind of a nice perk that comes along with it often. Stephanie: Yeah. Yeah, I completely agree. So, you've been looking at a lot of businesses and you have a lot of businesses in your community, what is one thing that you wish online sellers would either start or stop doing? Andrew: Start or stop doing... Stephanie: I like to throw out the hard balls. Andrew: Yeah, no this is good. I would say I wish people would start having more fun with the copy in their business. So, one thing I always... and I didn't, I can't claim- Stephanie: That's a good one. Andrew: I can't claim credit for this one, but I've always liked to try to make the copy and confirmation emails and things like that fun and interesting and a little bit different as opposed to like, "Thank you for your order. Your order is 49732. We appreciate your business." Such a great... Transactional receipts are one of the most opened emails across all emails, shipping ones absolutely, and if you're trying to build a brand there's no better point to be able to, you know, have some fun and be able to be different and differentiate yourself, right? So, I think that's a big one. You can extend that to the product packaging, your website, all that stuff. But I would say take a little more risks and have a little bit more fun. I would check out a site called mancrates.com, have you heard of them? Stephanie: No, tell me a bit about them. Andrew: They're so good. They're so good. They sell fun gifts for men, so for example, instead of ordering your dad a tie you can order him a 16 inch by 16 inch wooden crate of beef jerky and steak rub that he has to open with a crow bar when it shows up to his house, Like stuff like this that's different. Stephanie: Oh my gosh. Andrew: And the copy is freaking just hilarious. So, check them out if- Stephanie: Oh, that's good. I'll have to check that out. Andrew: Yeah, they're really good. It's just you're buying an experience for the recipient and people pay up for it, so. Stephanie: Yeah, now more than ever with people not going out as much, not going in stores and stuff, you do have to figure out how to differentiate yourself. And I think that's a good point that, I mean, right now I'm even thinking I bought something and I'm getting the actual logistics email of DHL or whatever will be shipped at this time, and it's all this other text that I don't care about, so it's like, "Okay, I actually don't care about this email that's coming through." And if they would've made it unique and fun and exciting... like I don't even know what this is that I bought, that's how bad it is. There's no branding or anything, it's just coming apparently. Andrew: Yeah, if they were like, "The DHL guy had a wreck but your package was so important that he grabbed it from the fiery box and he crawled with one arm bleeding out and he handed it to the last person he saw and said, 'Deliver this, please. Deliver it to Stephanie,' and then he died." Stephanie: Oh my gosh. Andrew: That might be intense and maybe it doesn't work for all brands, but it sure as heck gets your attention and you're like, "Whoa, this is interesting." Stephanie: You need to write for our brand. I'm going to bring you on our team, Andrew, just for your copy. I need that. Oh man, that's good. All right. So, I want to do a higher level eCommerce question because I just think you're, one, you're willing to take a risk and you're willing to predict the future which I like. I appreciate that. So, I want to hear either what disruption is coming to eCommerce that's not already here, because a lot of people have said, "Oh, COVID's the biggest disruption." That answer's already been taken, so either the biggest disruption or you can tell me what the future of online commerce looks like in five years. Andrew: Biggest disruption coming, I'll try to tackle both of them. Biggest disruption is I think that... man, it's just coming from the guy. You talk about be willing to predict the future, I made a bet with somebody when Amazon was $200 a share that Alibaba was gonna out pace it. And now that Amazon is $3,000 a share, it was a humbling experience and it cost me a very experience steak dinner. That being said, here's my prediction... Stephanie: That's all right. I want your prediction still. Andrew: I would say the biggest disrupter, oh man... I'm going to throw a couple things out there, I think text is going to be a big one, SMS. But that's not like a big disrupter as much as just a new marketing channel that us marketers can leverage for awhile until we completely destroy texting for everybody which will probably take three or four years. Stephanie: That's a good one though. What are thinking around using that as new marketing channel? Andrew: Oh, I just think, I mean, if you look at the... I think email is just getting harder and harder unless you really want to hear somebody's email. So, I just signed up for the service HEY, are you familiar with that from Basecamp? Stephanie: I've heard about it and I seen a bunch of drama on Twitter about it, so. Andrew: Yeah. There has been... probably between them and the App store and all that kind of stuff? Stephanie: Yes, yes. Andrew: Yeah. So, one of the reasons I signed up for them is because they have this thing where you can screen your emails now, and the first time you get an email from a new sender you can say, "Hey, I want this person to pop in my inbox, or no, Johnny, from Michigan I don't care about your boat covers. Don't ever talk to me again. It's unsolicited." So, that kind of thing, I think email is going to be... there's going to be more and more tools and services that let you curate your email and really slice down who gets to hear from you and so email is going to get harder and harder. But if you look a just text message delivery versus email it's an order of magnitude higher engagement, readability, click through, et cetera, and I think that marketers are already, I mean, they're already starting to do that. People that I know that are on the leading edge have five, I haven't six figures, but definitely seen some good mid tier five figure SMS lists and they just do really well. So, the problem is you got to be really careful because when people text me about things that I'm not interested in... like texting for me is very personal. I text my wife, my family, my good friends. Andrew: I don't text with Bobby's Boat Shop in Michigan, and if he sends me a promotion via text I'm going to be pissed off. So, you got to be really careful about how you use that but I think that will be a big marketing channel going for, so. Not really sure if that's really a disrupter and it's already kind of here in some regards but I'll throw that one out there. Stephanie: Yeah, I like that. I think that's a good one though to think about how to be careful when you start using these new channels, because completely agree. I've had I think someone just texted me this morning who's like, "I'm the education blah, blah, blah person of your district." I'm like, "What are you texting me right now? Don't." Andrew: Oh, totally. You can really... and I think there's some pretty stiff penalties for not being careful about that in terms of if you just spam people via text, which is good. But yeah, nothing's worse than getting a text from someone you really don't want to hear about, so. Stephanie: Yeah, I agree. All right. So, next we have a lightning round, if you're ready, Andrew. It's where I'm going to ask you a question and you have a minute or less to answer. Andrew: Perfect. For each question? Stephanie: Yeah. Andrew: Awesome. Is there like a booing sound if I go over so I stop talking? Stephanie: No, it'll just be me, "Boo! Boo!" in the background. Andrew: Do it, do it. Stephanie: All right. What's up next on your Netflix queue? Andrew: I don't really... Oh, actually I do have... what is it? They're in Arizona, there's a place called Biosphere 2 where they locked all these people into this kind of self contained environment as a training mission to go to Mars, and they isolated them from earth atmospherically for two years, and surprise surprise it was a huge trauma fest. Can't remember the name of the movie but that's what I'm watching next on Netflix. Stephanie: Oh my gosh, that sounds insane. Andrew: Spaceship Earth is the name of the documentary. Stephanie: Spaceship Earth, okay. I will have to check that out. Very interested in that, and I also pontificate about Mars sometimes on our other show Mission Daily, so it's perfect for me. Andrew: Oh, perfect. Watch it tonight. Stephanie: All right. Where are you going next for your travel destination when you can travel? Andrew: Probably down Tucson, Arizona where... I'm up in Montana right now, but probably Tucson, Arizona which is where we live, so. Stephanie: Cool. Andrew: That's kind of a cop out. I need a better one. Stephanie: Wait, you live in Montana and you live in Tucson? Andrew: We're up here, we spend some time in the summertime up in Montana just to see family, friends, like that. Stephanie: Oh, cool. Andrew: Yeah, so we're heading back there soon. Don't have any plans at the moment but the next big trip I would like to take would be to Mongolia. Stephanie: Oh, that would be very interesting. Do you have an Instagram? I'll have to follow along when you go there. Andrew: @capalisthippie, so. Stephanie: Okay, I'll follow you. If you were to create a Netflix original, what would it be about? Andrew: Oh, this is easy. It would be... I'm fascinated with the question of where is the balance between running a business and being ambitious and chasing entrepreneurial success and having a great life and traveling and seeing your family and nurturing other side of yourself, and I feel like so few people get that right. So, my documentary would be pick 12 entrepreneurs from varying levels of that spectrum, live with them and follow them for two months each and try to come to some conclusions about if you were going to try to design your life to be able to maximize both of those, where's the line? Stephanie: Yeah. That's a really good one. I need help with that right now. Andrew: I think a lot of us do. Stephanie: Yeah. What podcast guest are you trying to get on that you just can't get, like they're just not responding and you really want them? Andrew: Oh, that's a good one. I think awhile we were trying to get Tim Ferriss on the show, which is super cliché. It didn't work out. Stephanie: Ouch. Andrew: Yeah, I know. I'm still upset about that, Tim. What is the favorite piece of tech that makes you more efficient? Andrew: Good question. I would say text expander is a big one so you can do saved replies and bump those out. Yeah, I'd say that's probably one of my favorite. Asana is another great one. I love Asana for we manage all our SOP's and long term projects there, so I'd say those two. Stephanie: Yeah, completely agree. I like them. All right, the last one, what new eCommerce tool are you hearing about that a lot of people in your community or outside of it are having success with right now? Andrew: I would say there's a tool called Bonjoro, and it's not necessarily just for eCommerce, but it allows you to send custom welcome videos to people really easily. If you think about sending a video to a customer it's probably not the filming that's the hard part, it's probably like the okay, I have to film it and then I have to send it, and then I have to edit and export, and it just lets you cue up these emails, send videos to people for kind of nicer customer service touch. So, yeah we use that for onboarding for a lot of our members and I've heard people have good luck with that, so. Stephanie: That's cool. Well, Andrew, this has been such a fun interview. Where can people learn more about you and eCommerceFuel? Andrew: Yeah, if you like podcasts, which at the end of listening to me talk for 45 minutes you prob are- Stephanie: Do you want more? Andrew: ... a glutton for punishment, yeah. I would love to have you as a podcast listener on the eCommerceFuel podcast, so you can get that anywhere you get podcasts, iTunes or elsewhere. But yeah the big home is just eCommerceFuel.com, so you can learn about the community there if you're a store owner and want to get plugged in or if you have an interesting business that are looking for either money or probably more importantly some expertise from a group of really experienced eCommerce investors. Yeah, I would love to have a discussion with you. So, eCommerceFuel.com is the best place for all that stuff. Stephanie: Well, it's been a blast, Andrew. Thanks so much and we will see you next time. Andrew: Yeah, this has been fun. Thanks for having me on.

Handel goes over the proactive power outages throughout the state and how utilities decide if it's time to pull the plug.He then talks with Orange County supervisor, Andrew Do, regarding the mental health jail expansion in the city.And, can colleges police sports betting? Some are trying and he discusses this with NBC's Fred Roggin.

Member Andrew Peacock Shares House Academy Success Stories (HA 012) Steven Butala:                   Steve and Jill here. Jill DeWit:                            Hi. Steven Butala:                   Welcome to The Land Academy Show, entertaining land investment talk. I'm Steven Jack Butala. Jill DeWit:                            And I'm Jill DeWit, broadcasting from sunny Southern California. Steven Butala:                   Today, Jill and I speak with member Andrew Peacock to find out how he's using Land Academy to his success. I'll tell you, we just spoke with him early, a little pre-show discussion, and sounds like this show might be a little bit more appropriate for House Academy. Jill DeWit:                            I know. This is very cool. Steven Butala:                   We'll see. This might be a House Academy Show. Jill DeWit:                            I love it. Steven Butala:                   Tell us please, again, Andrew, when you started with us and how it's been going for you. Andrew Peacock:             Sure, yeah. I started with you guys November of 2016 and I kind of fumbled around a little bit and started sending out mailers. I actually received the first I think ... Jill, you were doing a promotion. Get a free lot. I got a lot in Cochise County and it was awesome. I actually put it right up there on eBay. I did a little eBay auction and I sold it for I think it was 950 bucks and it was for me proof of concept. It was that thing where it's literally you hear this, we're going to sell land. We're going to flip land. I've never heard of it before. For me, that was the thing that grabbed me. I've always been an entrepreneur from the start. I never really knew what it was. Actually I play professional football. A lot of those guys in the locker room, they were real estate investors. A guy by the name of [Ryan Brolls 00:01:39] handed me that little purple book, I Risk That, Pore That. It literally opened my eyes. Andrew Peacock:             It put a name to what I felt like I was. I started searching for little things I can do on the side. I came by another land podcast. We won't speak of his name. I know that's a joke that's been going on for forever. It wasn't complete for me. It didn't have all the things I needed. I just felt like it wasn't it for me. I kept searching, found you guys. Literally just from the time I started listening to the podcast, it was it. I knew I was home. This is funny because I think Jill a couple podcasts back you were talking about the transition of your microphones and your technology and all this stuff you guys are using. I've heard all of it from the start, from the finish. I definitely related with that. Jill DeWit:                            You could hear the firetrucks in the background. Andrew Peacock:             Oh yeah. I remember that. It was funny. After the football transitioned to pharmaceutical sales. If you know that job, you're literally in the car for 400 miles a day. I was introduced to podcasts. I literally self taught myself everything I needed to know. With that early technology, I would have to adjust the volume a little bit. Steven Butala:                   You know what? I'm sorry. Andrew Peacock:             Oh no, you're fine. Steven Butala:                   I take personal responsibility for that. Right around show, I don't know, 998, we figured out the technology. Andrew Peacock:             It's all right. That's all right. I listen to every single show. It was that self taught education through you guys, your podcast. I did it part time. The entire pharmaceutical, this was 2017. I did part time land and then I woke up around the 4:30 range. I worked on the land for about four hours, get in the car, drive, come back home, 4:00 PM, work until 8:00 PM on land. That's just what you have to do. That slowly took over the pharmaceutical salary. I made the leap into the houses. Literally it's the same concept. We're flipping properties. It doesn't matter the asset or vehicle. For me, I remember ... sorry. I was about to call you Jack. Steve now ... Steven Butala:                   It's okay. Jill DeWit:                            He's evolved. Andrew Peacock:             You used to talk a lot about you can do this with boats, you can do it with planes, you can do it with pretty much any asset class. As long as they're recorded at the county. That's all the data we need. We're data geeks over here. I jumped in and tried it at houses, the first mailers sucked but I slowly learned over time, slowly learned how to price. It's awesome now. Been in it full time, been in it full time since February of last year. Steven Butala:                   How many deals have you done just with whatever you're comfortable sharing? As much detail. Andrew Peacock:             Yeah, I'm transparent in numbers. I actually did this entire breakdown yesterday before the podcast. This year so far I've done 16 deals. I'm at an average profit margin of 14 thousand per deal. That's we're right at 228 thousand revenue. Jill DeWit:                            That's awesome. Andrew Peacock:             As far as- Steven Butala:                   That's fantastic. Andrew Peacock:             Oh yeah. It's awesome. I'm slowly transitioning new things as far as marketing avenues. I'm trying out cold calling. I'm trying out all these other things. This is all just from letters. The beautiful number that I love to see, the cost per deal. This includes literally money penny is my call center service. Just like [inaudible 00:05:34]. Real quest data and the actual mailers. This includes all that. 1200 bucks per deal to make 14 grand. That's, in my eyes, pretty awesome. As far as letters sent, I've sent out about 14 thousand letters so far. It takes 900 ... well, 899 letters to get a deal. Steven Butala:                   899? Jill DeWit:                            That's awesome. Andrew Peacock:             899 so far this year. Steven Butala:                   We're at like 1800. Andrew Peacock:             Oh really? Steven Butala:                   Yeah. Jill DeWit:                            Houses, this is houses too? Andrew Peacock:             Oh yeah, yeah. You guys are in multiple markets, right? Jill DeWit:                            Yeah. Steven Butala:                   Yeah. Andrew Peacock:             I'm just focused here. I'm in North Carolina so I'm focused in the Mecklenburg, Charlotte area and surrounding area. I'm digging these streets pretty hard as far as recognizing the price per square foot on each one of these streets. All that stuff. I don't know. I'm assuming it's just from doing it over time. It's just getting better and better. Jill DeWit:                            That is so good. Steven Butala:                   You obviously got this figured and are a very bright guy. There's no way you could've played on the line in football. What position did you play? Andrew Peacock:             I played receiver. I actually played for the Detroit Lions. I know you're from Detroit over there. I played, it was a short stint. It was a year and a half. I was in a practice spot and all that stuff. It was a pleasant experience. I'm so glad to be making this type of money, not banging my head every day. Jill DeWit:                            Literally. Steven Butala:                   Did you have to live in Detroit while you were playing there? Andrew Peacock:             Yeah. We stayed in Dearborn. That's where the practice facility was. Literally we would only go in Detroit when it was game day. We stayed in Dearborn. Steven Butala:                   I'm from Detroit. I had to spin that sign there. Andrew Peacock:             Dearborn wasn't bad at all. I know there's a lot of change going on in Detroit too, by the way. All that stuff. I heard it's a lot of money going in there. It was a pleasant experience. Steven Butala:                   You're killing it with the houses. You did 14 deals so far this year. You're at, you said 14 right? Andrew Peacock:             16, 16. Steven Butala:                   Okay. Oh 16 with 14 thousand profit. What's next? I mean are you going to just increase the amount of deals that you're doing? Are you comfortable with that number? What's going to happen next? Andrew Peacock:             No. I'm definitely ... Steven Butala:                   Complete control over this. Andrew Peacock:             Sure. For me, as I mentioned before, I'm entering a different kind of marketing avenue. Just trying it out. I have three, four time cold callers now. They're literally taught on a script basis. This way I can remove myself from that arena as far as the market. I can also still send letters. I'm literally just trying my hardest to increase the number of leads. As you guys talk in houses, it's all about your buyers list. It's all about numbers as far as price per square foot, all that stuff. I know pretty much within 30 seconds if it's a deal or not. Now it's just about how do we increase the number of these leads? Buyers are fine, I don't need to increase that point. I'm also entering ... and just to back up a little bit. Andrew Peacock:             Most of these have been assignments. For listeners, I don't know if you guys know or not. An assignment is simply assigning your place on that contract to your end buyer for a fee. For an example, if I get a property on a contract for a hundred grand, I sell it to my buyer for 110. He pays me ten thousand dollar assignment fee. Those have been the meat and potatoes for me so far. Recently I've actually been closing on some of these deals and throwing them right up there on the MLS. It takes a specific house for that though. There's a perfect avatar. It has to only need cosmetic work. You have to be able to attract to the end buyer, that type of thing. Those, I'm averaging right around 32 thousand for those. Steven Butala:                   That's an experience too. We double. Our return is double when we close on it. Andrew Peacock:             Oh yeah. Yeah. My end goal I would say. I love what Justin is doing with plumb. I just think all the time, if we can generate this amount of leads and houses, and come together as a group or whatever it may be. It doesn't even have to be a group. Come together and just literally have a lot of money sitting on the side to close on these things and listen on MLS. From the ones that I've done so far, I throw them on MLS. We get over our ask in three days. They're gone. I'm not doing anything to these. These are not ... I think you guys have done a couple where you put five, ten grand into it and still got ... whatever it may sit a little bit. These are literally ones that you're talking ten dollars a square foot work or rehab. That's I would say the next thing for me. Jill DeWit:                            That's awesome. Steven Butala:                   How do you use your cold callers? Do they follow up on the mailers or do they just open the phone book and go? How do you use them? Andrew Peacock:             The same list I download from real quest, I take that list. We hit these people twice. We hit them with the letters. Then we also hit them ... we get that list skip traced. I have a skip tracing service. By the way, I'm a part of another group as well, cold calling group. I truly believe in joining groups when I spark up a different idea. I joined that group and they provided a script, kind of what you guys do just with cold calling. My cold callers, they have to dial 400 numbers a day. We're right around a 10% contact rate, which is right where you want to be. If they hit their goals, which is one deal a week, then they get an extra bonus at the end. Literally once I download the list for letters, I skip trace that list and send it to my cold callers. Jill DeWit:                            Cool. Have you really seen the benefit? Is it a script like hey I sent you a letter a week ago, just following up, are you interested in selling? Do you think it's made a difference? Andrew Peacock:             It's definitely made a difference. The approach from there end is different. We don't mention the letter. We literally are going from a different angle. We're contacting them as if we're investors in the area, whatever it may be. We don't mention anything about the letter. We want to hit these individuals from just a different point. The letter may not have attracted to them. Maybe they're more comfortable talking on the phone. Whatever it may be. Jill DeWit:                            That's cool. Andrew Peacock:             It's just that opportunity to squeeze out every possible deal in this area. Steven Butala:                   I'm heavily researching skip tracing now because I think it's a huge added benefit for House Academy members. We haven't tested it yet, but we're about to like in a week. This is very timely. In fact, by the time this airs, we will have tried it all ready. Andrew Peacock:             For sure. Steven Butala:                   Have you considered texting? Andrew Peacock:             Yeah. I haven't tried it. I'm not sure if you guys have heard a company called [inaudible 00:12:55]. Very, very efficient, very interesting concept. The cold calling group that I joined there actually teaching on [inaudible 00:13:06] as well. You can literally hire somebody to do that entire thing. That's just another different approach. We have the cold calling, we have the letters, we have banded signs, we have Facebook ads. All this stuff. Steven Butala:                   That's it. Andrew Peacock:             The text blast is literally something that I've never even ... I don't think anybody has ever heard of or touched, or whatever. From what I hear, it's very, very effective. It's a lot more effective than cold calling. It's that maybe before it's time or maybe right when it needs to be done. Who knows? Jill DeWit:                            Kind of like it for a couple reasons. One: it's like a little less invasive. Andrew Peacock:             Sure. Jill DeWit:                            Number two: you're actually, this is one of the main focus of our live event this fall. It's technology. Steve's already working on the next phase of what we all could be doing. This is just part, a little piece of what we're going to be sharing as we spend some more time testing, and figuring some of it out ourselves. Andrew Peacock:             For sure. For sure. Jill DeWit:                            That's really cool. I had a couple notes too. I love that. To say you obviously like ... one of the things that when people find us, they think they're all worried about the sales part. You're all like, selling is easy. Isn't that funny? You have to get in, right? Andrew Peacock:             Oh yeah. Jill DeWit:                            You have to get in and do this and learn it. When you're selling something for a lot less than what it's worth, sales really are easy. People don't believe that. Andrew Peacock:             It's crazy easy. I know you guys used to talk about that all the time. Literally it's the once I can get the deal, that's the ... I know it's going to sell. Literally I know it's going to sell right when I get it because, you know. We've seen enough parcels, we've seen enough houses. I've walked enough houses. Literally know right then if I can get it for that price point, it's going to sell. I talked to a lot of individuals. That's the fear among. One of the questions I get the most is, how'd you get your buyer's list? How long did it take for you to build that? Literally Charlotte has one of the best Facebook groups that I've seen as far as real estate. I think there's five thousand members or whatever it may be. If you're a newbie and you find a great deal. You throw it up on Facebook. That Facebook group is gone in a second. Andrew Peacock:             I don't think anyone should be worried about selling. As long as you know your numbers and it's a deal that's going to go especially in this market. Steven Butala:                   What do your buyers do with these houses Andrew? Do they HGTV rehab them? Andrew Peacock:             Most of my ... I mean, you know on every buyer's list there's a mixture of your buy and hold guys and then your rehab guys. It's a hard job to know who does what. Even my buyers list, 10% of those guys are actually active. They're buying most of my deals. Most of my guys are actually rehabbers. We're right ... the price point in Charlotte is much different than where you guys are. When you're talking about an average rehab, we're talking 25 bucks a square foot is your average rehab. Cosmetic is 15. If you're going a full blown renovation, you're talking about 55 bucks a square foot. That's your sweet guidance area, whatever it may be. Most of our guys, they're rehabbers. Pretty much any price point up to 250. When I'm downloading data, the first thing I do, total assess value is below 250. Because our sweet point is right in that 100 to 150 range. Flip it and sell it for 250. Jill DeWit:                            Love it. Steven Butala:                   That's what I was going to ask you. That's my next question. How do you specifically price these SFR mailers? Everybody's got a different concept. You listen to our podcast. You probably know by now how I price the mailers. How do you do it? Andrew Peacock:             It's all on APN. It's all the APN number. Like you, you describe every sub division, every neighborhood has an APN scheme. Literally I'm going through every scheme. I'm finding the price per square foot in that area. Then I have a built in rehab cost that I developed over time. Subtract that from the ARV or whatever. Then I price every single one of them. It's literally ... depending on how compact that area is, you can price 100 houses at once. Or if you're dealing with a more rural area, [inaudible 00:17:54] county which is Concord, North Carolina. 30 minutes away from here, very hot in market. But you're talking half acre lots. Everything is spread out. Now I'm pricing five at a time because schemes are totally different. It takes me a lot longer to do that. When you're in Charlotte, you're in Mecklenburg, every house you can throw a rock and hit the neighbors. I can price so many at once where it's extremely accurate at this point. That's an overview. Steven Butala:                   Do you price with an equation in the urban area? You don't go into each asset and price them, do you? You run an equation like price per square foot or whatever, right? Andrew Peacock:             Yeah, yeah. Just the actual equation of the price per square foot. Then I subtract their rehab, which is my standard kind of rehab price per square foot. Then I subtract my assignment fee. Two thousand is what I shoot for on every single kind of deal. Going in, I'm right at a 5% margin of being right where I need to be, even after seeing the house. That's how ... I started off maybe 15% margin of where I need to be. Meaning the price on the letter is actual price that I know I can get it at and be very comfortable, and don't have to renegotiate any of that stuff. When I was starting off, I was right around 15%. I wasn't comfortable in numbers and all that stuff. I'm right down to about 5% margin of error now. Some of these houses you walk in and it's literally a hoarder house. You don't know that when you're pricing letters. On my Instagram, some of my hoarder houses, they get the most hits because people are like, oh my goodness. How do people live like that? You know? From the outside it's a beautiful brick, three two ranch neighborhood. New construction selling for half a million. Andrew Peacock:             Then you have this one sore thumb that's literally trashed on the inside. You can't account for that until you see the house. Back to your question, it's literally all equation. Steven Butala:                   When a wrecked house comes up, do you renegotiate the price? Andrew Peacock:             Have to, yeah. I tweak my letter a little bit. I switch to a letter of intent. I know you guys said not to do that a while back with Landon stuff. I don't know. It gave me a little more comfortable feeling that I can go in and we don't have an official offer price given on that letter. Everybody likes to do it different. I just want in with a letter of intent to approach. Then if I need to renegotiate, then we go and renegotiate, agree on price, and go to contact. Jill DeWit:                            Good. Steven Butala:                   That's amazing. I'll tell you, here's my takeaway so far. The most successful people in our group have taken the concept of Land Academy and they've made it their own. You've actually taken probably modularized out this concept probably four or five pieces of it, redone it yourself, kept the mailer concept the same. Came up with a new pricing situation that we don't actually necessarily teach, but it works for you and cold calling. Changing the letter to a letter of intent versus an offer, an actual offer. Every person I've spoken with that has had a huge amount of success like you have with our group, has done some version of this. They've taken the general concepts and made it their own. That's awesome man. Andrew Peacock:             I think I may have just ... it takes a type of person. I feel like our group is the best out there. I've seen a lot of these groups. We have a ton of innovators. We have a ton of entrepreneurial minded people where we're going to figure it out. It's literally you got something, you got a system that works. I know awhile back buying these lots in the desert for 500 bucks. That was great. We all tried it. My first mailer was, I think it was Caine, Utah. That's pretty much the only one I did west of the Mississippi. That one and a couple more. Then I literally came over here to North Carolina. I did Asheville, I did Charleston South Carolina. I've done some different things with those mailers. It's that thing in your mind where it's like, if this concept works, I feel like I can make it work with anything. It's a bunch of innovators here, I love it. Jill DeWit:                            You're right. There's so many really smart people. I can't remember Andrew, are you on our advanced group. Andrew Peacock:             I am. I'm terrible at that stuff. Like Jack said, just sometimes you get the people that start off on every call, then you don't hear from them. Steven Butala:                   Because you got successful. Andrew Peacock:             Right? I'm literally locked in my ... what's that? Jill DeWit:                            ... talking about. You got to come on that Friday because that Friday in October, the advance group is getting together. I'm serious. I'm locking the doors and it's a private event. Steven Butala:                   You have a lot to add man. Jill DeWit:                            There's no cameras. We're all going to talk about what we can really do together. Andrew Peacock:             I'm there. Please. I'm definitely there. I hear Jack all the time say how you lock yourself in a ... we're data people. It's literally we're getting away. I don't want to be bothered. I can price stuff forever and let me go. That's how I've been. I'm definitely going to get back in the groove with you guys for sure. Jill DeWit:                            Good. Steven Butala:                   How many mailers are you sending out a month right now? Andrew Peacock:             A month I'm right at I would say just about two thousand. It's not a ton. For me and I'm trying to hit, I'm literally trying to increase that profit margin on each mailer. If I'm sending out 899 and I know I'm going to get a deal, I know exactly how many I need to send out, right? It's still I would love to put somebody in that place as far as pricing. I just feel like it's such an art to this pricing stuff. Yeah, it can be a little bit of a science. Even when I'm pricing price per square foot on each sub division, you could have one unique property that's right at 150. Then you have a sweet spot at $111 dollars per square foot. Somebody has to know where that sweet spot is. It's very tough to teach that. I don't know. I'll probably price forever, but I would love to have a full group of maybe cold callers, maybe people who text, maybe people who do this. Just bring in a floodgate of leads. Andrew Peacock:             I have buyers knocking down the doors. We need some more leads. We're buying the stuff up. That's my next focus. Jill DeWit:                            That's so great. Steven Butala:                   I have given up control on everything. [inaudible 00:25:10] with the exception of doing a mailer and pricing. No matter what I think is going to happen, at that last moment when you're done with that spreadsheet, there's stuff that I tweak. You can teach the basic stuff but it's because you know the neighborhoods and the whole thing. That's what it is. Andrew Peacock:             Exactly. Steven Butala:                   25 years of experience in these sub divisions that I've been to all of them. I just know how it's going to go. Andrew Peacock:             Exactly. I don't ever think I'll outsource that. I'll find some other things. I know I will. Steven Butala:                   When you close the deals through escrow on these houses, do you close them yourself or do you have a transaction coordinator? Andrew Peacock:             We send it to attorneys here in North Carolina. The only deal I closed myself was the first one in Caine, Utah back in 2016. It was great. I've used an attorney pretty much for everything. Once I get the contracts in, I don't want to talk to anybody else. I want to just get there. Jill DeWit:                            Moving on. Andrew Peacock:             We have an attorney here who pretty much does all the investors. Literally from start to finish I don't have to hear from them again. I'll pay them a little bit to do that. You know? Steven Butala:                   These cold callers, again, you don't have to answer any of this stuff if you don't want to. Andrew Peacock:             I'll answer it. Steven Butala:                   Are they in this country? Andrew Peacock:             No. No. That's also a big controversial discussion. Should you get US based? Should you get Filipino? Should you get whatever it may be? Mine are all in the Philippines. What I did, literally was once you place these ads in the Philippines, you're going to get a ton of applications. Before I'll even look at anything, you have to send me a voice recording and a video. Before I even look at a resume, because there's no way I have the time to look through 150 resumes that probably who knows if they wrote them or not. You know, that type of thing. I'm going to listen to all the ones who submit an actual voice recording. Then I'll decide who I interview. It's worked very well. If you talk to my cold callers, their accent maybe it's very slight if there even is any. With the system I use, which is Mojo Dialer, it allows me to go in and listen to the call recordings. I can go in, I can analyze. I can do whatever it may be if there needs to be any tweaks there. Andrew Peacock:             They're in the Philippines. I'm paying them six bucks an hour, which is pretty good money on their end. 200 bucks per lead that goes to contract. If they hit their goal, which is four contracts a month, they get a thousand bucks on the back end. Steven Butala:                   When you sell it? Andrew Peacock:             No, no. Just if it goes to contract, they did their job. If they get four in that month, they get a thousand bucks. It doesn't matter if I move it or not. Whatever it may be. They are extremely happy and extremely excited about that. I know some guys that are paying $1.50 an hour and that's it. You're going to get what you pay for, especially over there. They are extremely happy. They have their own group chat message. Anything that pops up, they communicate. I'm not as involved because I don't really want to be. One is designated as the manager. Everything has to go through him first. If he can't handle it, then I will. That's an overview of the cold callers. Jill DeWit:                            That's good. Steven Butala:                   So a lead comes in, do you personally look at the house and look at the numbers and say yep, I want to do this deal? Who calls the seller? You? Andrew Peacock:             Sure. From the cold caller leads, so lead comes in from the cold caller. The cold caller makes an initial offer on the phone. We have a system here. I'm not sure if it's universal. It's a CRS data. I'm not sure if you guys have heard of it. Steven Butala:                   No, I haven't. Andrew Peacock:             It spits out a very, very accurate price per square foot ARV of that house. Zillow is not accurate over here. I know a lot of people use Zillow. Red Fin is the most accurate public platform that I've seen. CRS data is ... and you have to pay for the subscription. It's the most accurate I've seen. They have their script. As this motivated lead comes in, they're offering 60% of that CRS, ARV. That's been very accurate so far. If they agree to that 60%, we set an appointment right away. That's when I go in. I don't talk to this lead until I ring the doorbell. 60% that leads out these individuals to say, hey yeah. I want to sell. You're going to give me three million. That type of thing because we run across so many, yeah I want to sell. How much are you going to give me? Or whatever it may be. We're weaning through all those individuals. The only way I want to go to their house is if we're anywhere in that ballpark. Steven Butala:                   This is fascinating. I can't remember when I've learned so much on a ... I'm supposed to be interviewing you, you know? I'm sitting here taking notes. I'm listening. It's amazing. Andrew Peacock:             Thank you. Thank you. It comes from you guys. You guys started all this stuff. I can't wait to collaborate for sure. Jill DeWit:                            This is good stuff. Steven Butala:                   Do you feel like you're running out of real estate? You're in one MSA. Are you going to expand? Andrew Peacock:             That's what I wanted to ask you guys. For land, we hit accounting, we move on. When I'm here in Mecklenburg, you send someone a letter that's stating a certain price, right? You come back and try to hit them with another price no matter whether it's two of the three months later, six months later. They're always going to refer to that first letter. I'm going through the second mailer of Mecklenburg now. I've heard that a couple of times from the leads that are coming in. I'm wondering if that's an issue or not. I'm not sure in my opinion. So many things change over time. So many people go through divorce. So many people inherit property. So many people ... all these issues that come up happens. I'm not sure if it will be an issue or not, but I would love to do the virtual thing. Have boots on the ground like you guys talk about. Literally place somebody. You can pay a realtor if you want. Just somebody that goes to the houses. I can do this price point anywhere in North Carolina. Andrew Peacock:             If you figure out the scheme for any state, you can do it there. It's literally numbers. It's all data. All you need is a trusted boots on the ground somewhere. If you can get that, somebody who is not going to undercut you and all that stuff, I think you can do it. You can make a very, very large machine if you do that. Steven Butala:                   Exactly. That's what House Academy is all about. That's what we teach. You got to get that trusted boots on the ground. What I say in the House Academy program is, and I'm not selling anything here. You're doing it exactly how I said to do it in the program. You have to, in my opinion, conquer all this stuff yourself. Learn how to do it so you can train your boots on the ground. Andrew Peacock:             Exactly. Steven Butala:                   You're ready. You're right there and ready for it. Andrew Peacock:             Oh yeah. It's something I definitely want to do. I haven't tried it yet, but I know exactly what market I want to go to. Wake county here in North Carolina, which is the Raleigh, Durham area. Extremely similar, but a lot more spread out than Mecklenburg. It's a ton of potential. I've actually bought a lot of lots there in Wake county, which this is before you guys started talking about info lots. I jumped to info lots probably six months into the game. I did. I was like, it sounds so simple, so I'm just going to give it a shot. That's how I made all of my money in 2017, was info lots. It was right here in North Carolina. That's what allowed me to quit my pharmaceutical job and do this thing full time. It's a journey, but I love trying new stuff. Steven Butala:                   Fascinating. I'm stunned. Really, I mean it. Jill DeWit:                            You're another person. When we sent out our survey, I think it was in January. The number of people that said, I left my job awhile ago, I'm like, what the heck? I had no idea how many people. Steven Butala:                   I didn't either. Jill DeWit:                            We're in. We're gone. Andrew Peacock:             Oh yeah. It was the most beautiful phone call of my life to be able to call my boss and say, hey. I found something else. I'm out of here. Jill DeWit:                            I'm good. Thanks. Andrew Peacock:             I'm good. No worries here. Steven Butala:                   What's a regular day look like for you? You got to be putting in 12, 14 hours, right? Andrew Peacock:             Oh man. No. Literally for the houses. I wake up at 5AM and I do my workout and all that. I have my morning ritual, whatever you may call it. I start work around 8AM now. I go to from 8:00 to about noon as far as stuff I need to be doing in front of the computers. I'll leave the entire afternoon open for appointments. I grind from 8AM to noon. That's when I'm pricing mailers. That's when I'm going over calls with my cold callers. That's when I'm looking at new markets. That's when I'm talking to buyers. All that stuff. Afternoon it's literally appointments. That's my normal schedule. Jill DeWit:                            Love it. Steven Butala:                   That's awesome. Jill DeWit:                            That's perfect. Wow. Steven Butala:                   These are very logical House Academy gratuitous. Jill DeWit:                            What's next? What are your goals for this year and what's next? Andrew Peacock:             The goal for this year, 750, 750 revenue. I'm not quite on track there. I got to turn some things up second quarter, I mean second half of this year. Then I want to go into apartment complex. I'm naturally a cash flow guy. I wanted to skip over single family rentals. It's just not enough on the bone there for me. My natural next move would be that mom and pop apartment complex. You're talking 30 units to 90 units. Something big enough for the small investor, but too small for the big guys. It's that sweet spot where mom and pop are still running those things, where I can go in and do some value add. Really start that portion of the cash flow. Which I listened to a podcast, it was an individual who they had a ton of land that they had no terms. It's just a headache. I would love to have everything under one roof. I can jump into that apartments. Then I have a bajillion other things going on in my head that I want to try. That's the next thing for me. Jill DeWit:                            I'm curious because it sounds like you've always been a cash guy up to this point. You haven't really done any term. It will be interesting to see how it goes. Andrew Peacock:             Yeah. I know that it's going to take capital to get to that cash flow. For me, this entire focus for the past two, three years has been building capital until I can make that leap and actually get some apartment complex. I'm also very interested in the trucking industry for cash flow standpoint. It's a lot of things that's going on in my head that I want to try. Mobile home parts would love to do self storage. All that stuff. All those are potential next moves where it can be big enough to focus on. Jill DeWit:                            Now knowing what you know, just knowing how to buy whatever it is right, the sky is the limit. All you have to do is [crosstalk 00:37:37] Andrew Peacock:             You are so right. Jill DeWit:                            What would I like to be involved in? I'm surprised he hasn't bought us a marina and a bar. Andrew Peacock:             It's coming. It's coming. Steven Butala:                   Yeah, it is. I'll tell you it's hard to beat mobile home parks that are separate APNs and storage facilities from a hands off. It's hard to beat those two types of assets for our personality types. Andrew Peacock:             If you have a mobile home park and you have city water, city sewer in that thing, and you own the actual land ... it's a lot of deals out here where people are selling mobile homes where they don't own the land. You have no control over that lease or the land. That's not what we're talking about. We want to own that 40 acres and then sub divide it into 140 little lots. It's city water, city storage, it's easy. Not easy, but you're only responsible for the land. That's very, very attractive. A lot of people know that too. A lot of big money is going into mobile home parks now. Cap rates are squeezing just like apartment complexes were what? Five, ten years ago. Mobile home parks will be there in five, ten years. Steven Butala:                   That's right. Jill DeWit:                            Right. Steven Butala:                   It's called Land Academy for a reason. Andrew Peacock:             Exactly. We don't own the land. It's awesome. I would love to enter that. Steven Butala:                   That's great man. Jill DeWit:                            This has been awesome. Steven Butala:                   I would love to have you on our live House Academy webinar as a guest, if you're up for it. Andrew Peacock:             Sure. For sure. Anything, I would love to be involved in anything. You just let me know, I'll be there. Jill DeWit:                            I'll make sure you get the invite. Andrew Peacock:             Awesome. Steven Butala:                   We have one today. I don't know what you're doing at ... well you're east coast time, right? Andrew Peacock:             Yeah. I'm east coast. I have two appointments after this. Jill DeWit:                            We'll get you for next week. I'll have them send you the invite. Steven Butala:                   Perfect. Andrew Peacock:             Awesome. That'll be perfect. Steven Butala:                   That'll be great because I think this is going to air next week. Jill DeWit:                            This'll be fun. Steven Butala:                   That'll be great. Andrew Peacock:             Great. What's the end goal for you guys? If you had to say where you wanted to be in 20 or 30 years as far as real estate, as far as accomplishments, as far as any of that? What's the end goal there? Steven Butala:                   I'll be dead in 30 years. Jill won't be. Our whole goal from day one when we started Land Academy was to bring on people just like you, have you guys figure it all out for yourselves and then become your business partner. Andrew Peacock:             Gotcha. Steven Butala:                   Whether it's deal funding, or whether it's what we're calling reverse deal funding. Where we find a deal. Your perfect candidate, if we found either houses or a residential info lots in North Carolina, we would send you the deal, fund it 100%, and if you're up for it, you close it. Whether it's through your attorney or whatever and then we split the whole proceeds. Andrew Peacock:             Easy. Steven Butala:                   That's the whole end game is to get a network of people all over the country doing that. We are. It's working. Andrew Peacock:             Sure. Sure. Nice. I would love ... that Landon side to me is absolutely ... if I could that with houses literally all over the country where you literally send something, we approve it, it goes through the process and we close it. Whatever it may be, I think that's awesome. I agree. Steven Butala:                   You're familiar with Land Tank, right? Andrew Peacock:             Yep. Yep. Steven Butala:                   We're going to release House Tank here in a couple of months. Andrew Peacock:             Really? Steven Butala:                   I was just talking about it. You can go on there as a lender and say, yeah I approve this deal. Andrew Peacock:             Nice. Okay. I'll definitely check it out. Nice. Jill DeWit:                            The funny thing I love, it's going fantastic. Andrew Peacock:             Nice. Steven Butala:                   We'll have our people contact you. I'm confident that you're just a perfect candidate to have an honorary House Academy subscription. He's added so much to the content. Jill DeWit:                            We'll figure it out. I'll see what we can work out. Steven Butala:                   They'll contact you. Andrew Peacock:             Perfect. I appreciate it. Steven Butala:                   Andrew Peacock, amazing. Do you have a website where people can contact you? People are going to contact you after they see this, if you want them to. Andrew Peacock:             You can go to my Instagram for sure. That's probably where I do most of my stuff. I actually post some things. People love the before and after thing. I'll post pictures of what the house looked like when I got it. Then when a buyer finish the rehab and literally do comparisons, it's awesome. People love that stuff. My Instagram is peacock_ac. Carington is my middle name, so AC. That's where I do most of my stuff on Instagram. My website, my company's name is ACP Home Investments. The website is www.acphomeinvestments. That's pretty much it. You can definitely, if you want to reach out and contact me. You can andrew@acphomeinvestments. You'll get to me. I'll definitely respond. Jill DeWit:                            Awesome. Steven Butala:                   Amazing interview Andrew. Thank you. Jill DeWit:                            Thank you so much. Andrew Peacock:             Thank you guys so much. Steven Butala:                   [inaudible 00:42:46] it's been another 20, probably 30 minutes listening to the Land Academy show. Join us next time for another interesting episode. Jill DeWit:                            And we answer your questions. Post them on our online community at landinvestors.com. It is free. Steven Butala:                   You are not alone in your real estate ambition. Amazing talk pal. Andrew Peacock:             Oh man. Thank you guys so much. That was awesome. I always dreamt about the time where I would get to talk to you guys and all that stuff. I never knew how it would go. This was definitely awesome. Steven Butala:                   Dude, we got more out of it than you did, I'm sure of it. Andrew Peacock:             No, no. I love this stuff. It's so much that we can do like with this stuff. You guys literally teach the foundation of how to buy right. If you can buy right with anything, it doesn't matter the asset class. We can take this thing all the way up to hotels if we wanted to. If we know how to buy right, it's literally, it's a no brainer. Steven Butala:                   That's it. Andrew Peacock:             I feel like you'll never starve if you know how to buy. Steven Butala:                   That's it. Jill DeWit:                            That's it. Steven Butala:                   If you don't buy cheap real estate, everything is going to be fine regardless of where you are. Andrew Peacock:             Exactly. Exactly. I'm pretty young. I didn't go through the 2008 crash. This next one is coming in my opinion. I just feel like I'll be okay. It's that comforting feeling like I'll be okay. I'm going to get through that. I don't want to say easily, but I know how to buy property. It's still going to be buyers out there. Some of my top buyers have bought for 20 years plus. They know every cycle. They're not worried about it either. If I can provide a profit, they're going to buy it. Jill DeWit:                            Exactly. Steven Butala:                   It's great to talk to you Andrew. I'm so happy for your success. Andrew Peacock:             Oh man. Thank you guys so much for sure. Thank you. Thank you. I can't say it enough. Jill DeWit:                            Thank you. Steven Butala:                   Talk to you soon bud. Andrew Peacock:             All right. Have a good one. See yeah. Jill DeWit:                            Bye.  

On today’s episode you will hear part 4 of 4 of Russell’s interview with Andrew Warner about the Clickfunnels start up story. Here are some of the awesome things you will hear in this part of the story: Hear Russell get put on the spot when he has to answer various questions from the audience. Find out why Russell loves Voxer so much and uses constantly. And find out how Russell plans to take Clickfunnels to the level of Sales Force in the future. So listen here to the final part of this 4 part set of the Clickfunnels Start up story as Russell is interviewed by Andrew Warner. ---Transcript--- Hey everyone, this is Russell Brunson. Welcome to the 4th and final installment here of the interview with Andrew Warner at the Dry Bar Comedy Club, where he’s going deep into the Clickfunnels startup story. I hope you’ve enjoyed it so far. You know, throughout this entire interview, it was really fun. He brought my wife onstage and some of my partners onstage, and brought other people who didn’t like me at first onstage and kind of shared all these things. I hope all you guys are enjoying it and really enjoying this interview. I hope that this starts making you think about your startup story. Some of you guys are living your startup story right now, and maybe you’re depressed or nervous, or scared, or afraid or whatever. And hopefully this gives you motivation to know that I was there too. In fact, I’m still there many times, but it’s okay and it’s part of the game and part of the process. And someday you’ll look back and you’ll have someone like Andrew interviewing you about your startup story and you’ll be so grateful for the trials and things you’re going through now. So with that said, we’re going to queue up the theme song, when we come back we’ll listen to part 4 of 4 of the Clickfunnels startup story interview with Andrew Warner at the Dry Bar Comedy Club. Andrew: And I know a lot of you have asked me what’s coming up next and Russell’s going to talk about that, how you’re going to get to Sales Force level, but why don’t I take a couple of questions from someone. Is there anyone who’s been sitting here going, “I can’t believe Andrew didn’t ask that.”? Is there anyone who has something standing out for them? Should we just have them onstage. Unknown person: We got mic’s. Andrew: We got mic’s from over there, okay. Audience member: Alright, a little bit deeper of a question. What is something, I know you’re strong in your faith, family, God, I mean kind of all around, what’s something that’s really made you who you are? You’ve mentioned before that made you as a marketer with your dad, you’re up late watching an infomercial. But what’s something that inherently that could have been experienced, maybe a quote in the back of your mind that’s just driven you, it could have been something that your parents taught you when you were young. What is, is there, it’s kind of a little bit difficult of a question to look back, there’s probably a million things. But what are one or two that really stick out, that make you the person that you are? Russell: I have a million thoughts just racing through my head. The one that just popped in the front, so I’ll share that one, hopefully it’s good. I remember when I was a kid my dad gave me a job to go clean the car. I went out there and I cleaned the car, I did my best job, I thought. And I came back in and I was like, “Hey dad, it’s clean. Can I go play?” I was like, “Come look at it.” So he could let me go out and play. And he was like, “Well, is it good? Are you proud of it?” and I’m like, “I don’t know.” And he’s like, “Well, are you proud of it.” I was like, “I don’t know.” And he’s like, “Go work on it until you’re proud of it, then come back and let me know.” And I was like, oh man. So I go back out, and I was like, “Am I proud of this?” and I was thinking about it, I guess technically I’m really not that proud of it. So I was like trying to do more things, trying to clean it better, and to the point where I was actually proud of it. And then I came back and I’m like, “Dad, okay the car’s clean now.” And he’s like, “Are you proud of it.” I’m like, “I am.” And he’s like, “Okay, you can go out and play then.” I think for me that was such a big thing because it was just like, that internal “Am I proud of this thing that I’m giving, that I’m putting out there?” and if not, keep doing it until you are. And I don’t know, that was one of those little weird dad moments that he probably didn’t mean as a teaching opportunity, but definitely has been big for me ever since then. Andrew: Good question. Is there one on this side? While you’re finding a person who has a question, Whitney, did you have more to say? You were going to ask more, right? Yeah, can you get the mic over to Whitney, please? She’s right over here. I know I didn’t ask your full question. Whitney: Hi Russell, how are you? Russell: Awesome, how are you doing? Whitney: Good. So with your business, what is, back to like when you were first starting, I kind of want to know, what’s the one thing when your business was really hard, when you were really struggling, what’s the one thing that kept you going? Just in the back of your mind. And then I have a second part of that. What would you say was your biggest failure and what was the greatest lesson you learned from it? Russell: That’s not an easy question. Andrew: The biggest failure. Russell: Oh man. So the first question was, what was the first one again? Thinking about the biggest failure, I’m trying to…Oh, what kept it going? Andrew: Give me a sec. Are you going through that now? You are, what are you going through right now? Can you stand up and get close to the mic? I can see that this is a meaningful question for a reason. What’s going on? Be open. Whitney: I’m just trying with my business, I’m trying to get my message out there. I’m really, I’m just baby parts of Clickfunnels, so I’m just figuring out how to do a funnel still. But my company is called Creating Powerful Women, so I am just trying to teach women how to grow a business while they grow their family at the same time. And I’m doing that right now, because I have 3 little tiny girls. So I’m just like, okay, I’m still trying to figure out this myself and then teach women how to do it at the same time. So it’s just, I’m still in that struggle phase. Andrew: Is it partially because you feel like an imposter, how can I tell them what to do? That’s what I was saying to you earlier. Whitney: When I don’t even know. Yeah. {Crosstalk} Whitney: I feel like I need to have that success level before I can teach women to go out and do it. But the reason when I found you in the hall, and I said, “I want Russell to be vulnerable and tell like the nitty gritty parts of the story.” And those stories are what make people relatable to you, that’s kind of where I’m at, as I realize that I grow a bigger following and a bigger audience when I’m more relatable to them, which I realize I don’t need to be up at that level to do that. Andrew: I get that. Russell: So my question for you is, have you been working with women? Helping them so far? Tell me a story of someone you’ve helped. I’m curious. Whitney: So I went through post partum depression a couple of years ago, after I had a baby and a lot of the women I’ve been reaching out to when I shared those stories, those women have been coming to me saying, “Hey, how do you get through this struggle? I know you’ve gotten past that, so I want to hear the hard stories that you went through.” So a lot of the people who I’ve been coaching one on one have been people who have gone through those exact same things  that I have. Russell: Okay when you do that, and you share the stuff with them, and that clicks for them, how does that feel? Whitney: Like I’m fulfilling what I was put on this planet to do. Russell: That’s the thing. That’s the thing that keeps me going. It doesn’t happen often, but it happens often enough that I crave that. I’m super introverted, so it’s always awkward for people to come to me, but I still love when they come to me and they’re like, “Hey, just so you know real quick…..” Like last night, we were in San Francisco, or San Diego, excuse me. Someone came up to me in the hall and I was kind of like, I’m nervous to talk to you but you’re going to talk to me. And he said, “Hey, just real quick, you legitimately changed my life, you changed my family.” And started tearing up. And I was just like, I let myself feel that just for a second and then I go back to the awkwardness, but for a second I feel that. And It’s just like ahh. That’s what it’s about you know. I use Voxer for my coaching clients. So every time they Vox me and say something like that, there’s a little star button and I star it and it stores them in this huge thing of all the starred ones. So now days I’ll go back and I’ll listen to that and I’ll listen to people like 2 years ago that said something about how something I did effected them, and it’s just like, that feeling. Because everything we do in this life is for feeling’s right. Everything is just a feeling we’re looking for. We eat because we want a feeling. We did this because we, I wanted a feeling. We’re doing everything for a feeling. So it’s like if I can remember the feelings of the thing I’m trying to get, and I can experience it again, then it, that’s what gets me and keeps me going.  And I think that any of us that are lucky enough to have those feelings, a lot of times we forget about them. No, remember that because that’s the thing, when it’s hard and it’s painful and it’s dark, it’s that feeling that’s just like, that’s the, you remember that and you let yourself experience it again for a minute. And then for me, that’s like, okay, I can get back up and I can go again. Andrew: Great question, I’m glad you asked it. How about one more over there? You know what, yeah, let’s give her a big round of applause, please. Audience member: I was actually going to ask a little bit about that vulnerability. I was surprised, I’m big in the SAAS space, I’ve been to Dream Force, follow a lot of Clickfunnels. It’s pretty rare to see a CEO want to put themselves kind of on the roasting side of things. You’re from here, from Sandy. I was just kind of surprised, what was it that really compelled you to kind of want to come back and do this in Utah? When I saw your email I thought it was a clickbait scam. Russell: Oh it is, we’re selling you something next. Audience member: I really thought I was going to come and it was going to be a video of your face spinning and it was going to be like, “Hi, we’re here.” Because I follow Clickfunnels, but it’s just really rare, especially being down in Utah county, that was kind of unique that way. Andrew: Wait, one sec. Does Clickfunnels allow me to actually place someone’s city in the headline, like I want someone from San Francisco, you could. Oh, alright, I get it. Audience Member: It said like Idaho, we’re in the surrounding areas, it’s going out to 8000 people, limited seating. So as a marketer I was just like, is this a real thing? You know. So I showed up and I was excited to see you. But why come back to Utah, what does this event mean to you and why want to be vulnerable and kind of open up? I learned a lot about you personally that was great to hear from a business side. Russell: So my beliefs are, and I believe we have the best software company in the world, so I’m going to start with that. But if it’s just about the software, then it comes down to who’s got what feature. People are moving and shifting and changing because of the features. That’s the thing. So Clickfunnels was like, no it has to be more and it has to be a thing. And it’s interesting, people who sign up for Clickfunnels, who click on an ad, they come and sign up. That’s why John can’t do, it doesn’t work that way. They sign up for a web, clickfunnels is a website builder for crying out loud. You boil it down, we are a website builder. That is boring. So people don’t come for that. They stay for that. That’s why they stay, that’s why they stay. But they come because of a feeling, and they come because of a connection. I want to be able to take the videos from here because if I can more people who come through my funnels to hear this story, they’re going to stick with Clickfunnels because they realize we have a soul. There’s a reason behind this, it’s not just the software company who’s trying to make a bunch of money. We’re actually, we have belief behind it. So that’s why we do all these things. That’s why I still write books. That’s why we do videos. That’s why we do vlogs. That’s why we do this fun stuff, because it builds connection with people, and connection really keeps people staying, even if some other company’s got a different feature than we do, or it’s cheaper and we’re more expensive, or whatever. So that’s the big reason why we still do it. And then I thought it would be fun to come down here because I grew up not far from here and it’s just kind of a fun thing. We’ve been working with the Harmon Brothers and we started another project with them and their family owns the Dry Bar Comedy Club, if you guys have ever watched Vid Angel, that’s one of their families companies. When Vid Angel had their little hiccups, they shifted all the programming to this, the Dry Bar Comedy Club, so we used to watch all the comedians here. And I was like, this is like the coolest location to do something like this. And one of the other side jokes, I don’t know if I shared this with you or if it was just in my head, but Andrew is famous for doing these big scotch nights, and as a Mormon I can’t drink scotch. And I was like, what if we did this, but at a Dry Bar, just this funny play off of that? And it all worked out. Andrew: You know, usually at events I do scotch night afterwards and say, ‘Everyone come back to my room.’ That’s not going to go over very well. But Dave’s been to mine. He drinks water and feels comfortable. We have good water for Dave. How about one more, then I want to get into the future. Audience Member: So you always talk about how, like for Clickfunnels you guys took like 6 tries to finally make it work, right. And how most of the time when you guys start something it doesn’t work the first time, that’s why you have audibles and all those things. So I was wondering as someone that, you know I’m starting and getting that, kind of like that lifts, what is the biggest thing that you see, versus like a flop funnel versus something that kind of takes off and explodes? What’s the audible or the change that you normally do that shift or the message change or whatever it is, that makes it finally take off? Russell: Traditionally the difference between a funnel that works and doesn’t work, I’d say it’s probably 50% offer. Like if the offer’s wrong it’s not gonna, that’s usually the first thing. But then if it’s actually a good offer, that people actually want, second then is usually copy. So like what’s the hook, those kind of things. And then design is probably 3rd. All that stuff that Theron and those guys didn’t like at first. The things that, because it’s not like we just made up this stuff, you saw 8000 funnels we tested and tried in the journey of 15 years of this, that now we know what things people convert on. So it’s just like looking at stuff that you know is working and modeling it because you this structure works, this kind of thing. But usually when something is broken it’s coming back and figuring out, this offer’s not right. People didn’t want it. And that was the problem with Clickfunnels. The offer, we took 4 or 5 times to get the offer right, and then as soon as the offer is right, you can tell when it’s right because people will buy, even if everything else is bad, if your offer is amazing people will give you money for it, you know. So that’s definitely the biggest part, and from there it’s copy, then design, then all the little things that stress some people out, like me. Andrew: So I’ve got, we’ll come back. I see there are a few people that have more questions; we’ll come back to them in a moment, including you. I promise I’ll do more. But you did tell me about all the different things you guys are working on now. Of all of them, what one is going to get you the closest to Sales Force level? Russell: That’s a good question, there’s so many things. So I would say, I’m going to ask you a question is that alright? Have you ever played bigger yet? Played bigger? Playing bigger?  Andrew: No, what do you mean by that? Russell: That’s the name of the book right? Play Bigger? Andrew: Oh Playing Bigger, the book. No. Russell: Yes. So that’s book’s been interesting, if you guys haven’t read it, it’s one of the biggest ones as a team that we’ve been reading. But it’s all about designing the category and becoming the king of that category. So I feel like we are the king of sales funnels, and that’s our category, the thing that’s going to be there. And then if you read through the book, the next phases are like, building out the ecosystem that supports you as the category. And the fascinating thing about sales force, if you look at it when, I probably shouldn’t say this on video because someday Mark Benioff’s going to watch this and be like, “I’ll never give you money.” But sales force isn’t great software, right. It’s this hub that things are tied into, but the reason why they did 13 billion this year, they’re trying to get to 20 billion is because they built this ecosystem. The ecosystem is what supports this thing and grows it up, and builds it. And that’s like the next phase. So I think for us, it’s like we have this, we have funnels which are the key. It’s like the CRM for them, it’s the central point. But it’s then bringing all the ecosystem, it’s building up all the things around it, right. Andrew: Letting other people create things on your platform, becoming a platform. Russell: Yes, becoming a true platform. Andrew: can you create a platform when what you want is the all in one solution when you’re saying, “you don’t have to plug in your chat bot to our software. We’re going to be chat bot software.” “You don’t have to plug in infusion soft, we’ve got email marketing in here or mail chimp.” Russell: It depends, because you look at Sales Force is similar too. They have their own things that they either acquire and bring them in, or they build their own, things like that. And I think it’s a hybrid of that. I think it’s, we allow people to integrate because some people have tools. We will, our goal is to always be the best sales funnel builder on planet earth. We may not be the best email auto responder in the world, we have one and that increases our revenue. And people who love us will use our email auto responder, but there may be some other one that’s better. But it’s not our big focal point. There may be a chat bot that’s got more features and more things, that’s not gonna be our focus to make it the best, but we’ve got one built in to make it. So theer will be, that’s kind of our thought, that we will have the things included, so if people want to go all in they can use it. But if they love yours because of these things, they can still bring that and still bring it in. You know, and then as we grow, who knows what the next phase is. Is it acquisitions, finding the best partners? People that most of our members are using, start acquiring companies and bringing them in, internally similar to what Sales Force does, growing the platform. Andrew: Just keep letting people build on your platform and then does that make the platform more valuable, or do you guys get a share of the money that people spend on these external tools? Russell: Both, I think. Stripe for example, Stripe, I think we process 1.7 billion dollars through Stripe. We make over a million bucks a year from Stripe referral fees, for just letting them connect with us. So there’s value on both sides because it makes the platform more valuable because people can use it easier, but we also make money that direction as well, and those type of things. Andrew: Okay, what is Actionlytics, Action… Russell: Actionetics. Andrew: Excuse me. Russell: So that was Todd’s name. He loved that name. So Actionetics is, it’s what we call internally, follow-up funnels. So we have sales funnels, which are page one, page two, page three, page four. Then a follow-up funnel is send this email, send this text message. “Here’s the retargeting pixels, here’s the thing.” So it’s the follow-up funnels. It’s all of the communication that’s happened after somebody leaves the page with your audience. Andrew: And that’s a new product that you guys are creating? Russell: Yeah, it’s been, actually we make more revenue from Actionetics than we do from Clickfunnels right now. We’ve never marketed it outside though. Andrew: I can’t get access to it, it asked me for my username and password. I said, I don’t have that, so how do I sign up for it? Russell: it’s only been in beta. So we opened up at Funnel Hacking Live, people signed up there. And then we kept it down for a year, then we opened it, so two Funnel Hacking Lives we opened it, and then my birthday we opened it. So that’s it. But we have, it’s over, 12-13 thousand members who have upgraded to that. And then we’re probably a couple weeks away from the actual public launch where people will be to get, everyone will be able to get access. Andrew: And already people are spending more money on that than Clickfunnels? Russell: Yeah, because it starts at $300 a month versus $100. So it’s the ascension up. So they go from $100 a month to $300 a month and then the new one, it scales with you. Because we’re sending emails and Facebook message, it gives us an ability to grow with the platform as well, and not just have a $200 a month limit. Someone might pay $1000 or $5000 depending on how big their lists are. Andrew: You’re really good at these upsells, you’re really good at these extra features. How do you think about what to add? How do the rest of us think about it, based on what’s worked for you? Russell: Okay, that’s a great question, and everyone thinks it’s a product, the question most people ask is, what price point should my upsells be? It has nothing to do with that. It has 100% to with the logical progression of events for your customer. So when someone comes to you and they buy something, let’s just say it’s weight loss. So they come to you and they buy a weight loss book right, and let’s say it’s about how to get abs. So they buy that, the second they put their credit card in and click the button, in their mind that problem has now been solved. I now have six pack abs, the second it’s done. And people don’t think that. So what people do wrong is the next page is like, “Cool, you bought my abs book. Do you want my abs video series?” it’s like, “No, I just solved that problem. I gave you money. It’s been solved.” So what we have to think through, for logical upsells is like, “okay, I just got abs, what’s the next logical thing I need?” So it’s like, “Cool you got abs now, but how would you like biceps? We can work it out. This is my training program to grow here.” For funnels it’s like, here’s this funnels software, or here’s this book teaching you how to build funnels, but after you have a funnel you need traffic. So traffic’s the next logical progression. So as soon as someone’s bought something, the customer’s mind, I believe, that problems been solved. And it’s like, what’s the new problem that’s been opened up, because that problem’s been solved. That’s the logical… Andrew: I got my email addresses because of Clickfunnels, the next problem I’m probably going to have is what do I send to people? And that’s what you’re solving. What about this, fill your funnel, it’s a new software. Russell: Yeah. Andrew: What is it? Russell: How do you know these things? That is good, you have been digging. So I’m writing my third book right now, it’s called Traffic Secrets, and then on the back of it we have software that’s called Fill Your Funnel, that matches how we do traffic with the book. So when someone reads the book, you login and the way we do traffic, we focus very heavily on influencers. We call it the Dream 100. So you come in and you login and you’re like, “Here’s the people in my market. There’s Tony Robbins, there’s Andrew..” you list all these people and it starts pulling all our data, scraping all their ads, their funnels, everything  and shows you everything that’s happening in their companies, so you can reverse engineer it for what you’re doing. Andrew: So if I admire what John is doing for you guys, I could put you in the software, you’ll show me what you guys are doing, and then I’ll be able to scrape it and do it myself. You’re nodding. And you’re okay with that? John: It’s awesome. I’m excited. Russell: Excited. Andrew: Have you been doing that? Is that part of what’s worked for you guys at Clickfunnels? John: Yeah, we like to, we call it funnel hacking. We like to look and see what other people are doing. Andrew: So you’re actively looking to see what other, man as an interviewer that would be so good for me to understand what people are doing to get traffic to their sites. Alright, so… Russell: We buy everyone’s product, everyone’s. I bought Drew’s like 6 times. Yeah, you’re welcome. Just because the process is fascinating to see. Andrew: And then the book. What’s the name of the book? Russell: Traffic Secrets. Andrew: Why is everything a secret? What is that? Russell: I don’t know. Andrew: No, I feel like you do. I remember I think it was… Russell: It all converts, 100% because it out converts. Andrew: Because the word, “secret” out converts? In everything? Russell: Everything. I used to onstage be like, “The top three myths, the top three strategies, the top three lies, the top three everything” and like “secrets” always out converted everything else, and then it just kind of stuck. Andrew: And then that’s the name of this book. I’m looking here to see…yeah, Melanie, she told me when you organized this event you said, “Secret project”. That’s it. Russell: If I just tell people what’s happening then they like, “Oh cool.” I need to have to build up the anticipation. Andrew: Even within your team? Russell: Especially within the team. Yes. Andrew: Especially. So secret is one big thing. What else do you do? Russell: Secrets, hacks… Andrew: No, within the team. So now you get them interested by saying it’s a secret. Russell: So I’ll tell them a story, I’ll tell them the beginning of a story. I’ll be like, “Oh my gosh you guys, I was listening, I was cleaning the wrestling room and I was going through this thing, and I was listening to Andrew and he was doing this campfire chat and it was amazing. And he’s telling this whole story, and I have this idea, it’s going to be amazing. But I’ll tell you guys about it tomorrow.” So what happens now, is they’ve got a whole night to like marinate on this and be like, “What in the world?” and get all excited. And then when they show up, they’re anticipating me telling them, and then when I tell them, then I get the response I want. If I tell them they’re like, “Oh cool.” I’m like, no, you missed it. I need that, in fact, I’ll share ideas all the time, I’ll pitch it out there just to see. I know it’s a good idea because Brent will be like, “I got chills.” Dave will start freaking out, and that’s when I know, “Okay, that was a good idea.” If they’re like, “Oh that’s cool.” I’m like, crap. Not doing that one. It’s the same thing. Andrew: I’ve heard one of the reasons that you guys hang out together is one, he’s an extrovert and you’re an introvert, but the other one is Dave will one up you. Russell: It starts the process. This is the bubble soccer event we did. Initially it was like we’re going to have influences, or we were launching the viral video and like we need, let’s bring some people into it. And then we were asking how someone could bring big influencers, like “you have to do something crazy. Like get a Ferrari and let them drive over it in a monster truck.” I was like, “That seems extreme.” I was like, “What if we played football on the Boise State Stadium?” And Dave’s like, “What if we did bubble soccer? What if we tried to set a Guinness book of world records…” and then next thing we know, we’re all Guinness book of world record champion bubble soccer players. It was amazing. Andrew: And that’s the thing that I’ve heard about your office environment. That it’s this kind of atmosphere where, see for me, look at me, I’ve got that New York tension. When I talk to my people and I talk to everyone it’s like, “You’ve gotta do something already.” And you guys like fun, there’s a ball pit or whatever in the office. Am I right? You go “we need a, we’re gonna create a new office. Let’s have a bowling alley in it and a place to shoot.” That’s the truth. Russell: It is the truth. It’s going to be amazing. Andrew: Does he also tell you, “We need to do something this weekend. Date night, it’s a secret.”? Russell: Maybe I need to do more than that, huh. Andrew: Yes, does he use persuasion techniques on you? Russell: It doesn’t work on her. Andrew: No. Russell: She’s the only person I can’t persuade. It’s amazing. My powers are useless against my wife. It’s unfortunate. Andrew: Do you actually use them, or when it comes to the house you go, “come on, I’m tired already, just…”? Russell: I tried to do something today and she was like, “That was the worst sales pitch ever.” I’m like, “Dang it. Alright, I’ll try again.” Andrew: Hey Siri, text my wife “I’ve got plans for tomorrow night. So good, Russell just told me about it. I’ll tell you later. Secret.” Period, send. Russell: That’s amazing. Andrew: Wowee. Does anybody know how I can get a babysitter here. {Audience speaking indistinctly} Andrew: They’re a little too eager to spend time with my kids. Thank you. Alright, I said I would take a few more questions. I know we’re almost out of time here. Who was it, it was someone on the right here that was especially, you looked, uh yeah you, who just pointed behind you. Audience Member: Hi, okay, Russell I’ve been in your world since about 2016.. Andrew: Hang on a second, who the, I’m sorry to curse, but who the f**k comes to a software event and goes, “I’ve been in your world.”? This is amazing about you. I’m in San Francisco, there’s nobody that goes, “I’m so glad I’ve been in the hubspot world.” It doesn’t work that way. I’m sorry, I had to interrupt. Okay. I’ve been in your world. He’s selling you software, you’re in his world. Sorry. Audience member: You have to listen to his podcast, it’s a.. Andrew: I’ve listened to his podcast. It’s just him talking. Audience Member: He talks about it, it’s a universe. He creates a universe. Andrew: You know what, here’s the thing that blew my mind. I thought it was him in a professional studio, I saw him in San Francisco, he’s talking into the voice recorder on his phone. Okay, yeah. I gotta feeling that Russell’s going to go, at some point, “Religion is just an info product. I think I could do a better job here.” Alright, yeah. Audience Member: okay, I entered the Clickfunnels universe in 2016 and since that time, I came in with a lot of hopes and a lot of, it was just a really exciting experience to have you break down the marketing, you really simplified it right. So I see that, I’m an ambassador for the one comma club challenge right now, and people are coming in with such high hopes and such tremendous faith and trust in you. And I have a friends that I brought into it and everything and they’re coming in, just like, they’re really staking a lot on how they’ve persuaded to join your universe. Sorry, universe is the wrong word. But from that, I guess the question is, there’s a few things. I think a lot of people are afraid of that type of responsibility in the products that they’re delivering, and of course there is a tremendous failure rate of people who don’t get what they’re persuaded in. So there’s a lot of magnification on the two comma club, and the people there that are the successes, but the question that I have is, the responsibility that you feel for that, I feel that you feel the responsibility because you’re constantly looking for new ways to simplify, bring in new coaches, bring in the new team, make products and offers that are completely irresistible. Truthfully, I went to Funnel Hacking Live, I’m not spending any money, 20 thousand dollars later. I mean it was truthfully so irresistible, but you’ve crafted such unique things in an effort to truly serve that client and really get them to the place that they’re looking to go. So I’m not sure if the question is coming out, but there’s a lot of responsibility that all these bright eyed, bushy tailed you know, wannabe marketers are coming in really truthfully feeling the genuine just truth that you’re telling them, but then there’s a big crash and burn rate too, which is normal in that space. I’m not sure what the question is. Andrew: Congratulations  to the people in the two comma club, what about the people in the no comma club. What do you feel is a sense of obligation to the people who aren’t yet there? What do you feel about that? Russell: Is that the question? Andrew: Is that right? Audience member: I guess the question is, there’s two parts, one is the responsibility that other people are feeling, the fear that they’re feeling to put something out there because they’re afraid of a failure rate. So just like, Whitney over there was talking about, she’s got those fears. So there’s normal fears that come along with that, so how you deal with that, in that it’s not because of lack of delivery on your end, but there’s still people who are spending tremendous amounts of money, or small amounts of money that just aren’t getting what it is. So it’s really about your internal feelings about that topic. Russell: It’s a good question. There’s a lot of different ways I could answer it. I’m trying to think, for me it’s a big reason I do have a con stripe, because I do feel like I have a huge obligation to people who sign up for our stuff. So I’m always thinking, how do we simplify this, how do we simplify it? What’s the best way to do it? What’s the thing? But that’s also what creates innovation right. It creates the ideas, it’s that, how do we serve these people better? How do we serve them better? Probably the best analogy, in fact, Brandon over here was working on a video that he sent me last night, that I had a chance to watch, it was really cool. We had Sean Stephenson speak at the second Funnel Hacking Live. Was anyone there for that one? A couple of you guys. Sean Stephenson, if you know him, is the 3 foot giant. He’s this little dude in a wheel chair, one of the coolest humans on earth. And he told this story, it was funny because man, I had another emotional connection watching it last night actually, watching it. And he talked about stories like, “How many of you guys here are upset because you got 17 followers on Facebook and you’ve got 13 likes on your YouTube video, and you’re pissed because of all this stuff.” And I think of a lot things that way. “I’m trying this thing, I’m not a millionaire yet, I’m not making any money, blah, blah, blah.” And they’re upset about that right. And what Sean said, he’s like, “Do you know how they choose who they’re going to save when a helicopter is flying into an ocean and there’s a boat that’s wrecked with all these people. Guess how they choose who they’re going to save?” and he said, “What happens is the helicopter drivers, they fly over there and go down to the people, going to save them, and guess who they save, they save the people who are swimming towards you.” He says, “That’s how you do it. If you try to save everyone, it will drown you, it’ll drown the boat, and everybody dies. But you save the people who are swimming toward you.” And then he came back and said, “Those 17 likes on your video, those are the 17 people who are swimming towards you. You have to understand that.” So for me it’s like, we talk about the money because that gets people inspired, but when it all comes down, the really internal belief, no one really cares about the money. They want the feeling of the connection and the help and they want to change the world. They have their thing, and so it’s like, we talk about the money because it gets people excited, but I don’t know anybody who that’s the real reason why they’re in business. They’re in because they want, they want to help those people that are coming towards them. So you notice when you get deeper into the culture, it’s not just money, money, money, money. It’s how do you serve, how do you impact, how do you change the world, how can you get your message clearer, how can you do those things? And when you shift from the money to that, then the money starts magically coming. So for me, it’s just like how do we get more people thinking that way more often. I don’t know if that’s the right answer or if that helps at all, but it is definitely something I feel a big obligation for but I also feel like I’m super grateful for the people who are willing, I’m grateful to Don Lepre, spent all that money doing the infomercial on that thing. And I didn’t implement it back then, when I was 14, right. I’m grateful to the next guy who re-inspired me and I bought the thing and didn’t do anything and then next person and all those things, because eventually it stuck. So for me, it’s like I’m going to keep creating offers and keep doing cool things, and trying to inspire people because it might not be the first or the second or the fifth, but eventually if I keep being consistent on my side, it’s going to keep getting it and eventually the right people, those who actually have something they want to share, something they actually care about what they’re doing will figure out the way. And we’re just going to keep trailblazing and trying to do our best to make a path that they can all follow. So that’s kind of how I look at it. Andrew: Great question. Let’s close it out with one more. Yes. Dave did you find someone, because I just found someone right here. Why don’t we do two more then? Since you found one and I found one. What’s your name? Sorry, Parker? Parker. Go next. There we go, let’s go to Parker next and we’ll close it out with him. Parker: Alright, so the biggest question I have for you Russell is, I’ve seen you guys’ amazing group you guys have at Clickfunnels, and every time I go in your guys’ office it’s nothing but excitement, energy, and not only you don’t have to inspire your workers to work for you. They come there excited and hearing your amazing stories that John and Brent had of, they stayed with you for all this time and you pushed them and they pushed you and there’s this amazing cycle. I’m curious as far as, because I want to have an amazing group like that one too so I can affect the world the same way that you have, and even do better than you did. And that’s a completely admiration thing, that’s I don’t know. Dave: Cut from the same cloth here. Russell: That’s his dad. Dave’s son. Andrew: Oh got it. That makes sense. Parker: The question I have for you is, how do you find those people? Is it nothing but like a whittling out process or do you see these characteristics already in the people that you have? Andrew: One sec, how old are you? Parker: I’m 20 years old. Andrew: 20 years old and you admire your dad and the guy that he works with so much that you want to not just be like him, but be more like him? Can you take of my kid tonight? Sorry, that’s amazing. Does your dad come home with this energy like this energy like, “We’re going to capture the world. This is what we’re going to do.” Parker: it is the funniest thing. Oh my gosh. Every way you see him online, social media, whatever the heck it is, it’s exactly the same way he is at home. When you see him on the tv talking about like, “Oh this is…” or when you interviewed him. Andrew: I’ve watched his podcast, I see that thing. {Crosstalk} Parker: you know as much as I do then. Andrew: What did he motivate you to, like to sell as a kid, or to upsell as a kid. Parker: So he would like talk to us like he was a sales person basically, in the aspect of he talks about things as far as, this person did a terrible job at selling. They could have done this, this, this and this.” And we’re like 10 years old, I think at the time, I think. I don’t know. It’s more of a recent change since he joined clickfunnels and he’s got this amazing excitement and energy. It’s an amazing thing and I wish to have to people like my dad when I become a, when I start to do my own thing. Andrew: It is contagious isn’t it? Parker: yeah, it totally is. Andrew: And I’ve been watching, what’s this new Vlog that you’ve got. It’s on Russell, it’s on Russell Brunson’s YouTube channel right? I’m at the end of it going, “Hell yeah, why am I taking a shower now. I gotta go, I got stuff to do.” Right. These guys are out there taking over San Francisco, that’s my city. So I guess you’re feeling the same way at home. Now, he’s there twice, he suddenly owns a place. So your question was…? Parker: My question was basically, how do you find these amazing people to work, not only for you, but with you and to help you accomplish your dream? Is it whittling out process or it you have innate ability to find people? Russell: So as you were saying that I started thinking, I’m thinking about the partners on our team, who none of them came through like a help wanted site. None of them came through like, Brent went to church with me and he showed up every single week, every single month, he was my home teacher and showed up every single month consistently and we became friends and we did stuff together. John married my cousin. We were on the boat in the middle of the lake and he pitched me on a network marketer opportunity and I was like, I love this guy. And then I pitched him back and we just, and it was amazing. And then Dave, we were at an event like this and we had a signup sheet if you wanted to take the speakers out to dinner and Dave ran back and signed up every single line under mine. So I went to every single meal with him for 3 days. I think it’s just, I think a big part of it, I think most entrepreneurs can’t build a team because they’re waiting to build the team. And I think for me, I didn’t know what I was doing so I just started running, and what happens when you’re moving forward and motion is happening, people get attracted to that. And some people will come for bad reasons and they’ll leave, and I’ve been taken advantage of multiple times, things like that will happen, but the right people will stick around. But it’s all about, it’s the motion right. That’s what people are attracted to. If something’s happening. I don’t know what’s happening, but I want to be on that train and they start coming. So I think it’s taking the initiative of “Okay, I’m going to start running and I have no idea if anyone’s going to follow me ever. But If I do this and I keep doing it consistently then people will.” And you know, it’s been a consistency thing. I’m 15 years into this business now, 8000 funnels deep. But it’s a consistency, and when you do that and you’re consistent, then the right people will just start coming into your life. But not waiting for them initially. If I would have waited to build my team initially, we wouldn’t have a team. Everyone we met was like in the, as we were having motion, the right people started showing up. Andrew: Alright. Thanks. Speaking of, thank you. How many people here are actually at Clickfunnels, if you work at Clickfunnels. Can you guys stand up if you work at Clickfunnels. There you go. I feel like at the end of this everyone’s going to want to go and meet Russell. Everyone’s going to want to go and mob him. And he’s not that social, number one. Number two, I feel like you’re going to pass up these fan-freaking-tastic conversations, I’ve gotten to know the people who work here a lot really well in preparation for this, I really urge you to see the guys, the people who are wearing these t-shirts. Get to know them. Push them into a corner, understand what’s working for them. And really, you’re fantastic people, thanks so much for helping me do this. And thank you for having me on here. I really appreciate you being open, being willing to let me take this anywhere. You said, “I understand what Andrew is trying to do. He’s trying to figure this out. I’m going to let him run with it and let him make the magic happen.” And I think we made a lot of magic happen. Thanks so much for having me here. Russell: Yeah man, it was amazing. Andrew: Thank you all for coming, I’m looking forward to meeting every one of you. Thanks.

On today’s episode you will hear part 3 of 4 of Russell’s interview with Andrew Warner about the Clickfunnels start up story. Here are some of the awesome things you will hear in this part of the story: Hear how selling Clickfunnels at a Mike Filsaime event got Russell his first ever big table rush at the end of his presentation. Hear from both Dave and John about how they feel about Russell and what they do for the company. And find out how going to Dream Force this year, renewed Russell’s passion for growing his business. So listen here to find out more about the Clickfunnels start up story. ---Transcript--- Hey everyone, this is Russell Brunson. Welcome back to the Marketing Secrets podcast. I hope you enjoyed episodes 1 and 2 of the interview with Andrew Warner at the Dry Bar Comedy Club where he was telling the Clickfunnels startup story. I hope you are enjoying this interview series so far, and I hope also this motivates you guys to go over to the mixergy podcast and subscribe to everything that Andrew does. Like I said, he is my favorite interviewer and I think that what he does is second to none. So I hope that you guys enjoy him as well, and go subscribe to the mixergy podcast. But with that said, I’m going to queue up the theme song, and when we come back we will start into part 3 of the Clickfunnels startup story interview. Andrew: I actually got, I did see, I don’t know, I didn’t see the video you mentioned, but I did see what it looked like. Here’s one of the first versions. He compared it to Clickfunnels, he said, I mean to Lead Pages. He said, “Look at how Lead Pages has their stuff all the way on the left, all the controls.” Oh you can’t see it. Oh, let me try it again, let me see if I can bring up the screen because this is just, it’s just too good. Hang on a second. I’m just constantly amazed how you’re able to draw people to you. So this is the article from Lead Pages, this is the first landing page from Clickfunnels, this is what he created before, this is what you guys did together. This is your editor and h e said, “Look, if you’re on Lead Pages, their controls, their editor is all the way on the left and it’s just moving the main content to the right, which is not looking right. And I prefer something that looks like this, with a hundred pixels on the left, a hundred pixels…” I go, who knows a hundred pixels, it’s like you, what is this? Russell: Dylan is obsessed with that type of stuff, it’s amazing. Andrew: Obsessed. And you draw people like that. You draw people like Dave, who is just phenomenal. Dave, the traffic and conversion event that he was just talking about, is that the one that you went to? Dave: The one after that. Andrew: The one after that. Okay, we’ll come back to that in a second then. So this became your next version, you brought on a new partner, and then you did a webinar with this guy. Who is this guy? Russell: It’s Mike Filsaime, one of my first friends online. It actually wasn’t a webinar, it was a live event. He was doing a live event in San Diego and he was like, “You have to come and sell Clickfunnels.” And I was like, “Nobody’s buying Clickfunnels.” We had a free trial and like, we couldn’t give it away. It was crazy. And he’s like, “Well, you’re on this website, you’re picture is there, you have to come and sell Clickfunnels, and I need you to sell it for at least $1000.” Because the way it works, if you speak at someone’s event, you sell something, you split the money 50/50. So he’s like, “It needs to be at least $1000.” And I was all bummed out. I didn’t want to do it. And the event actually started, but they were streaming it live online, so I was actually sitting at our office in Boise, watching it as I’m putting together my slides to create Clickfunnels, and then flew out to the event. And then we had a booth, and I don’t know if I told you this, we had a booth and Lead Pages had a booth right across the little hallway, skinny hallway. And Todd’s wife was manning our booth and then Lead Pages was right there, and it was so funny because she was not shy at all about talking about Lead Pages. She’s like, “Yeah, we’re like Lead Pages except for way better. We can do this and this.” And the other guy is sitting there like, right in front of her as she’s telling them everything. And it was..anyway, I digress. It was pretty funny. Andrew: By the way, she’s still at it. I saw a video that you guys created, you were talking to her and she goes, “I will be Clickfunnels.” I go wait a minute, you still had that fire, okay. So you were at that event. Russell: So we’re at the event and there’s probably, I can’t remember, 150-200 people maybe in the room. So I got the slides up and Dylan was there and he was like, when we got to the funnels he was going to demo the editor, so I did the whole thing, showed the presentation and we demo’d Clickfunnels and at the end of the thing I sold. And I’ve been good onstage, but by far, that was the first time in probably 8 years that I’d seen a table rush, where people are stepping over the things, jumping around, trying to get to the back to buy as fast as they could. Andrew: What did you say to get them to want to do that? Russell: We made a really, I mean we gave the presentation, and gave a really good offer at the end. They get a year of Clickfunnels for free, plus they get training, plus they were going to get all these other things for $1000. Andrew: It was $1000 training and a year of Clickfunnels for free, and then they become long term members. And it was also called, Funnel Hackers? Russell: Funnel Hacks, yeah. Andrew: Funnel Hacks. And that’s the thing that became like… Russell: The culture. Andrew: This culture, this tribe. It wasn’t just they were signing to learn from you, they were becoming funnel hackers. That’s it. Russell: I mean, that wasn’t planned though. It was like, I was trying to think about a sexy name for the presentation, so I’m like ah, Funnel Hacks. And somebody owned FunnelHacks.com, and I’m like, I’m still doing the presentation that way. And then later we made t-shirts that said, “Funnel Hackers” and then now we got 4 or 5 people have tattooed that to their bodies, it’s really weird. But anyway, that’s what happened. We did that and we sold it and I remember going to dinner that night with the guys who were there, and Todd and his wife and everything. And we were all excited because we made some money finally. But I was just like, “You guys don’t understand, like I’ve spoken on a lot of stages, and I haven’t seen a table rush like that.” And I remember back, there was a guy, he passed away a couple of years ago, his name was Fred Catona. And he was a radio guy. He was the guy who did the radio commercials for, do you guys remember, it’s got the guy from Star Trek, what’s his name? Audience member: Priceline. Russell: Priceline. He did the Priceline radio commercials and made that guy a billionaire. And he told me when we were doing the radio ads, “This is what’s going to happen. We’re going to test your ad and if it works, I’m going to call you on the phone and let you know you’re rich. Because if it works, it means you’re going to be rich.” So I remember going to dinner that night and I told the guys, “Just so you guys know, we’re rich.” And they’re like, “What do you mean? We made $150,000.” I’m like, “No, no, no. The way people responded to that, I’ve never seen that in my life. We’re rich.” The response rate from that, I’ve never seen. Andrew: And then you went to webinar after webinar after webinar. Russell: On the flight home that day I’m texting everybody I’ve ever met. “I got a hot offer, this webinar crushed it. We just closed whatever percent of the room at Filsaime’s event. Who wants to do it?” And we started filling up the calendar. Andrew: And the idea was, and you told me you did 2 to 3 some days. And the idea was, they would sell somebody on a course, and then their members would then hear how your software and your funnel hacking technique would help up what they just bought and then they would sign up. You’re still excited, I can see it in your face. And then this thing took off. And then you started doing an event for your culture, your community, and this guy spoke, Tony Robbins. Russell: Oh yeah, there’s Tony. Andrew: One of the first ones. Was he at the very first one? Russell: No, he came to the third one, was the first one we had him come to. Andrew: Yeah? Why do an event? Why do your own live event? Russell: So we’ve done events in the past. I know events are good, but I’d sworn off them because the last event we did, I think we sold 3 or 400 tickets and less than 100 people showed up and I was so embarrassed. I was like, “We’ll never do events again.” And as soon as this, as soon as Clickfunnels launched and it was growing, everyone’s like, “We want to do a meet up. We should do an event.” All the customers kept asking. And against my, I didn’t really want to do it, but at the same time I was launching my book, and I had won a Ferrari in this affiliate contest so I was like, “What if we did an event and we had the Ferrari there and we gave it away and then we’re…” we had other ideas for giving away other cars and it became this big, exciting thing that eventually turned into an event. And that was the first Funnel Hacking Live event in Vegas, and we had about 600 people at that one that showed up. And that’s where it all kind of, it all started. Andrew: And it built how much, how many people are you up to now? Russell: Last year we had 3500 people and we’re on track to have about 5000 at this year’s event. Andrew: 5000? Yeah. Russell: Those aren’t free tickets. Each ticket’s $1000, so it’s…. Andrew: So how much is that in total revenue? Russell: From the event? Andrew: Yeah. Russell: So ticket sales, last year was $3 ½ million, this year will be over $5. But at the event we sell coaching so last year we made $13 million in coaching sales at the event as well. Andrew: Wow, would you come up here for a second, Dave? Do you guys know Dave? Yeah, everyone knows Dave. You know what’s amazing… {Audience catcalls} Andrew: That’s amazing. Dave: I don’t know who that is. Andrew: A catcall. I saw a video, you guys have this vlog now, a beautifully show vlog. You guys went to sales force’s conference, you’re looking at the booths and in the video, do you remember what you did as you saw the different booths? Dave: I think that one I went and asked what the prices for each of the booths were. Andrew: Yes, and then you multiplied. And he’s like, you’re not enjoying the event, you’re calculating ahead, how much. “10,000 that’s 100,000….” It’s like wow, right. You do this all the time? Dave: Yeah. It’s a lot of money in an event like that. Andrew: And you think, and if this was not your event, you would be doing the same calculation trying to figure out how much they brought in today. Wowee. Alright when you went to sales force did you calculate how much money they probably did from their event? Dave: We were doing that the whole time, absolutely. Andrew: You saw the building, you had to know… Dave: Oh my gosh. 61 stories. Andrew: Why? Why do you guys want to know that? Why does, how does that… I want to understand your drive as a company and I feel like this is a part of it. Figuring out how much money other people are making, using that for fuel somehow. Tell me. Dave: I think it actually goes back to Russell and his wrestling days. We had the experience of going to Chicago right after that, and super just exhausted. And it was one of those things where he literally landed, we walked down and we’re underneath the tarmac and all the sudden Russell goes from just being totally exhausted to a massive state change. Where he’s literally right back where he was with his dad and he and his dad are walking that same path to go to, I think it was Nationals. And I saw Dan Usher, who was doing the filming, capturing that moment and it’s that type of a thing for Russell. Where all the sudden it’s the dream, where as soon as you see it, it can then happen. And Russell’s just been amazing at modeling, and again the whole idea as far as just going at a rapid, rapid speed. I mean it’s “Ready, fire, aim.” Andrew: It’s not you gawking at the sales force, what’s the sales force event called? Dave: Dream Force. Andrew: Dream force. It’s not you gawking at how well Sales Force’s event, Dream Force is doing, it’s not you having envy or just curiosity, it’s you saying, it’s possible. This is us. That’s it. Dave: It’s totally possible. Andrew: It’s totally possible. We could get there. And when you’re sizing up the building, you even found out how much the building cost. Who does that? Most people go, “Where’s the bathroom?” How much does the building cost? Dave: There’s a number. Andrew: It’s you saying, “We could maybe have that.” Dave: We can have that, yeah. Andrew: Got it. And so let’s go back a little bit. I asked you about Traffic and Conversion because the very first Traffic and Conversion conference you went to, you guys were nobodies. Nobody came and saw you. Dave: We were put out in North 40 pasture, way, way far away. Andrew: And some people would say, “One day I’ll get there.” you told Russell, “Today we’re going to get there.” Dave: Well Russell wanted, he was speaking and so whenever you’re speaking at an event, it’s important that you fill a room, like this. And there’s nothing worse than having an event and having no one show up. It’s just the worst feeling in the world. And so he’s like, “All we need, I gotta find some way of getting people into the event. I wish we had like some girls who could just hand out t-shirts or do something.” And I was like, we’re in San Diego, that’s like my home town. Russell: Dave’s like, “How many do you need?” That’s all he said. Dave: It’s just a number. It comes down to a number. How many do you want? So we ended up having, within an hour or so we had 5 girls there who were more than happy to dance around and give out t-shirts and fill the room. Andrew: and the room was full? Dave: Packed. Andrew: Packed. And why wouldn’t you say, “One day, the next time we come to Traffic and Conversion, the tenth time we’re going to do it.” Why did it have to be right there? Dave: It’s always now.   Andrew: It’s always now. Dave: It’s always now. Andrew: It’s always now. It’s never going to be the next funnel, it’s never going to be the next product launch. I’m going to do whatever we can right now, and the next one, and the next one. That’s it. That’s who you are. Dave: That’s how it works. Andrew: And now you’re a partner in the business. $83 million so far this year, you got a piece of that. Dave: Yes. Do i? Russell: Yeah. Dave: Just checking. Andrew: Do you get to take profits home now? Dave: We do. Andrew: You do, you personally do? Dave: Yes. Andrew: Are you a millionaire? Dave: Things are really good. Andrew: Millionaire good from Clickfunnels? Dave: yes. Andrew: Really? Dave: Yes. Andrew: Wow. And you’re another one. I was driving and I said, “What was it about Russell that made you work for him? What was it?” and you said, “I’ve never seen anyone implement like him.” Give me an example of early days, something that he implemented…you know what, forget that, let’s not go back to Russell. As a team, you guys have gotten really good at implementing. Give me an example of one thing that you’re just stunned by, we did it, it came out of nowhere, we could have been distracted by funnel software, we could have distracted by the next book, we did this thing, what is it? Dave: You’re here on this stage with JP, and this was what 6 weeks ago? Andrew: and this whole thing just came from an idea I heard. You use Voxer. Why do you use Voxer? Russell: I don’t know. Andrew: Because you like to talk into it. Russell: Yeah, and you can fast forward, you can listen at 4x speed, you can forward the messages to people really easily, it’s awesome. Andrew: and it’s just train of thought, boom, here’s what I think we’re going to…No, it’s not that. I heard it’s, “I have a secret project…” Russell: “I’ll tell you guys about it later.” And they all start freaking out. “Tell us now.” Andrew: “Secret project. I don’t know what it, it’s going to be exciting.” They don’t know what it is, going to be excited. Russell: Do you know how it started, this one? I was cleaning my wrestling room listening to you, and you were, I don’t know whose event it was, but you were at the campfire, it sounded like. And you were doing something like this and I was like, I want my own campfire chat to tell our story. And then I was like, “Dave, we should do it.” And now we’re here. So thanks for coming to our campfire…. Dave: That’s how it happens. Andrew: And that’s exciting to this day. Alright, thank you. Give him a big round, thank you so much. You know what, I didn’t mean for this to come onstage, but I’m glad that it is. This made you laugh when you accidentally saw it earlier too. Why is this making you laugh? What is it? Russell: So we’re not shy about our competitors, even when they’re our friends. So one of the companies we’re crossing out is his. That’s why it’s funny. Andrew: It’s one of my companies. That’s Bot Academy there. It’s also a company I invest in, that octopus is ManyChat, I’ve been a very big angel investor and supporter of theirs. I’m not at all insulted by that, I’m curious about it. You guys come across as such nice, happy-go-lucky guys. Dave asked me if I want water, I said “Dave I can’t have you give me any more things. I feel uncomfortable, I’m a New Yorker. Punch me, please.” So he goes, “Okay, one more thing. I’m going to give you socks.” So he gave me socks. Really, but still, you have murder in your eyes sometimes. You’re crossing out everybody. This is part of your culture, why? Russell: It comes back, for me its wrestling. When I was wrestling it was not, I don’t know, there’s different mentalities right. And I did a podcast on this one time and I think I offended some people, so I apologize in advance, but if you’re in a band and everyone gets together and you play together and you harmonize, it’s beautiful. When you’re a wrestler you don’t do that. You know, you walk in everyday and you’re like, those are the two guys I have to beat to be varsity. And then after you do that, you walk in and you’re like, “Okay who are the people I have to beat to be in the region champ, and then the state champ, and then the national champ?” So for me, my entire 15 years of my life, all my focus was like, who’s the next person on the rung that I have to beat? And it’s studying and learning about them and figuring their moves and figuring out what they’re good at, what they’re bad at so we can beat them. Then we beat them and go to the next thing, and next thing, and next thing. So it was never negative for me, it was competition. Half the guys were my friends and they were doing the same thing to me, we were doing the same thing to them. I come from a hyper competitive world where that’s everything we do. And I feel bad now, because in business, a lot of people we compete against aren’t competitive and I forget that sometimes, and some people don’t appreciate it. But that’s the drive. It’s just like, who do we, if I don’t have someone to, if there’s not someone we’re driving towards, there’s not a point for me. Andrew: And even if they’re, even if I was hurt, “I accept it, I’m sorry you’re hurt, Andrew. I still care and love you. We’re going to crush you.” That’s still there. Russell: And I had someone, so obviously InfusionSoft was one of our people we were targeting for a long, long time and I had a call with Clayton and someone on his team asked me, “Why do you hate Infusion Soft so much?” I was like, “I don’t, you don’t understand. I don’t hate, I love Infusion Soft. I’m grateful for it. I’m grateful for Lead Pages, I’m grateful for….” I told them, have you guys seen the Dark Knight, my favorite movie of all time? And it’s the part where Batman and the Joker are there and Batman is like, asks the Joker, “Why are you trying to kill me?” And the Joker starts laughing and he’s like, “I’m not trying to kill you. The reason I do this is because of you. If I didn’t have you, there’s no purpose behind it.” So for me it’s like, if I don’t have someone to compete against, why are we playing the game? So for me, that’s why we’re always looking… Andrew: It’s not enough to say, it’s not enough to just say “we’re playing the game because we want to help the next entrepreneur, or the next person who’s sick and needs to create…” no, it’s not. Russell: That’s a big part of it, but like, there’s something… Andrew: Yeah, but it’s not enough, it’s gotta be both. Russell: My whole life there’s, the competition is what drives me for sure. Andrew: And just like you’re wrestling with someone, trying to beat them, but you don’t hate them. You’re not going to their house and break it down… Russell: Everyone we wrestled, we were friends afterwards. We were on the same Freestyle and Greco teams later in the season, but during, when we’re competing, we’re competing and everyone’s going all at it. Andrew: Everyone’s going all at it. That’s an interesting way to end it. How much more time do we have? How much more time do we have? I’m going to keep going. Can I get you to come up here John, because I gotta get you to explain something to me? So I told you, I was online the other day, yeah give him a big round. I was online the other day, I don’t even know what I clicked, I clicked something and then I saw that Russell’s a great webinar person, everyone keeps telling me. Well, alright, I gotta find out how he does it. So I click over, “Alright, just give your email address and you can find out how..” Alright, I’ll give my email address to find out how he became such a great webinar presenter. “Just give a credit card. It’s only $4.95, so it comes in the mail.” It comes in the mail, that’s pretty cool. Nothing comes in the mail anymore. Here’s my credit card. It goes, “Alright, it’s going to mail it out. Would you also like to learn how to use these slides? $400.” I go, no! I’m done. Russell: Welcome to the funnel. Andrew: Welcome to the funnel. I’m done. But I’m going to put in Evernote a link to this page so I don’t lose it so I can come back. I swear. I did it. And this is my receipt for $4.95. Don’t you ever feel like, we’re beyond this? We’re in the software space now, we’re competing with Dropbox, we’re not competing with Joe Schmoe and his ebook. And you’re the guy who sold the, who bought the ad that got me. John: I know. Andrew: I asked you that. Do you ever feel a little embarrassed, “We’re still in the info market space.”? John: No, I think it’s the essence of what we do, of what Russell does. We love education. We love teaching people. I mean, the software is like the backend, but we’re not software people. I mean, we sell software, but we teach people. All these people here and all the people at all of our events, they just want to learn how to do it better. Andrew: I don’t believe it. John: Okay. Andrew: I believe in him. I don’t believe in you. I believe that for you it’s the numbers. Here’s why I don’t believe it. I’m looking in your eyes and you’re like, “I’m giving the script. I’m good, I’m doing the script.” I see it in your eyes, but when I was talking to you earlier, no offense. This is why he does what he does. When I was talking to you earlier, you told me about the numbers, the conversion, how we get you in the sales funnel, how we actually can then modify…That’s the exciting part. Don’t be insulted by the fact that I said it. Know that we have marketers here, they’re going to love you for being open about it. What’s going on here? What’s going on, keeping you in this space? John: Okay, from my perspective. Okay so, initially it was self liquidation on the front, which is what I was telling you. It was the fact that we were bootstrapped, we didn’t have money to just like throw out there. We had to make sure we were earning enough money to cover our ads. And Russell had all the trust in the world in me, I don’t know why he did, but he did. And he’s just like, “Spend money, and try to make it self-liquidate.” I’m like, “Okay.” So we just had to spend money and hope that we got enough back to keep spending money. Andrew: And self-liquidate means buy an ad today and make sure that we make money from that ad right away and then software. John: Yeah. Andrew: And then you told, and then software’s going to pay overtime, that’s our legacy, that’s our thing. And you told me software sucks for selling. Why? John: Software sucks, yeah. Andrew: Why? Everyone who’s in info, everyone’s who in education says, “I wish I was a software guy. Software is eating the world, they’re getting all the risk back.” I walked through San Francisco; they think anyone who doesn’t have software in their veins is a sucker. John: I asked the same thing to myself, you know. I was running ads, I’m like why can’t I just run ads straight to the offer? Why do I have go to these info products? I want to get on the soft…. And then I was like, I feel like it’s kind of like marriage. Like it’s a big thing to say like, “You probably already built websites, but come over, drop everything you’re doing and come over here and build websites over here on our thing.” And it’s like, that’s a hard pull. But “Hey, you want to build webinars? Here’s a little thing for $5 to build webinars.” Now you’re in our world, now we can talk to you, now you can trust us, now we can get you over there. Andrew: Got it. Okay, and if that’s what it takes to get people in your world, you’re going to accept it, you’re not going to feel too good for that, you’re just going to do it and grow it and grow it. John: Yeah. Andrew: What’s your ad budget now? See now you’re eyes are lighting up. Now I tapped into it. John: We spend about half a million a month. Andrew: half a million a month! John: Yeah. Don’t tell the accountant. Andrew: Do you guys pay with a credit card? Do you have a lot of miles? John: Yeah, we do. In fact…. Andrew: You do! How many miles? John: In fact, the accountant came into my office the other day and said, “Next time you buy a ticket, use the miles.” Andrew: Are they with Delta, because I think you guys flew me out with Delta. John: Yeah, American Express is where we’re spending all our money. Andrew: Wow. And you’re a partner too? John: Yeah. Andrew: Wow, congratulations. John: Thank you. Andrew: I don’t know you well enough to ask you if you’re a millionaire, I’m just going to say congratulations. Give him a big round. John: Thank you. Andrew: Wow, you know what, I actually was going to ask the videographers to come up here. I wrote their names down, I got the whole thing and I realized I shouldn’t interrupt them, because they’re shooting video. But I asked them, why are you, they had this career where they were flying all over the world shooting videos for their YouTube channel. I’m sorry, I forgot their name, and I don’t want to leave them out. Russell: Dan and Blake. Andrew: They were shooting YouTube videos, they were doing videos for other people. I said, “Why are you now giving it up and just working for Clickfunnels all the time? More importantly, why are you so excited about it?” And they said, “You know, it’s the way that we work with Russell.” And I said, do you remember the first time that you invited them out to shoot something? What was it? Russell: It was the very first Funnel Hacking Live we ever had, and probably 2 weeks prior to that, one of our friends had an event and Dan had captured the footage, and he showed me the videos. “Did you check out my Ven Video?” I’m like, “Oh my gosh, that was amazing.” And I said “Who did it?” and he told me. So I emailed Dan and I was like, “Hey, can you come do that for Funnel Hacking Live?” And he’s like, “What’s Funnel Hacking Live?” So I kind of told him, and he’s like, “Sure.” And it was like 2 weeks later and he’s like, “What’s the direction?” and I was like, “I don’t know, just bring the magic man. Whatever you did there, do that here.” And that’s kind of been his calling card since. He just comes and does stuff. Andrew: Bring the magic. He wants to have those words painted on the Toronto office you guys are starting. Literally, because he says you say that all the time. And the idea is, I want to understand how you hire. The idea is, “I’m going to find people who do good work, and I’m going to let them do it.” What happens if they wouldn’t have done it your way? What happens if it would have gone a different direction? Russell: I see your question, and I’m not perfect. So I’m going to caveat that by, some of the guys on my team know that I’m kind of, especially on the design and funnel stuff, I’m more picky on that, because I’m so into that and I love it. But what I’ve found is when you hire amazing people like Todd for example, doing Clickfunnels. The times I tried to do Clickfunnels prior, build it was like, me and I’m telling developers, “here’s what to do and how to do it.” And like there’s always some loss in communication. With Todd, he’s like, “I know exactly what I would build because I want this product too.” And then he just built it and he showed me stuff. And I’m like, “That’s a good idea.” And he’s like, “I did this too.” And I’m like, “That’s a good idea.” And it’s so much easier that way. So when you find the right people, it’s not you giving them ideas, it’s them coming to you with the ideas. And you’re like, “that is a good idea. Go do it.” And it just makes, takes all the pressure off your back. So for us, and it’s been fun because I look at, man, the last 15 years of all those different websites and the ups and the downs, the best people have always stuck. So we’ve got 15 years of getting the cream of the crop. It’s kind of like, I’m a super hero nerd, but it’s like the Avengers, at the end of, when Clickfunnels came about we had this Avenger team of people. And we’re like, now we’ve put in our dues, now it’s time to use all of our super powers to do this thing, and it all kind of came together. Andrew: Build it and build it up. And then as you were building it up, you then went to Sales Force. You guys invited me, you said, “Hey Andrew, we’re in San Francisco, you’re home town. Do you want to come out?” I said, “I’m going to be with the family.” And you said, “Good. Being with the family is better than hanging out with us.” But I still said, “What are you guys doing in San Francisco at Sales Force?” Because sales people don’t need landing pages, yet you guys will probably find a way for them to need it. Then I saw this, this is the last video that I’ve got. There’s no audio on it. I want you guys to look at their faces as they’re looking up at these buildings, walking through the Sales Force office. Look, they’re getting on the motorcycles in the lobby. They’re looking all around like, “Oh gee.” Counting the buildings that are Sales Force labeled. Look at that! What are they doing? Not believing that this is even possible. And then just stopping and going, this is dream force. This is your dream. What did you get out of going to sales Force’s event and seeing their office? Russell: Honestly, prior to Sales Force, I was kind of going through a weird funk in my business, because it was like, again there was the goals. So it was like, okay, we’re going to do a million bucks, and then we did that. And then it’s like, let’s make 10 million a year. And then 50, and then this year we’ll hit a hundred. And like, what’s the next goal?  A billion, because a hundred million, 2 hundred million is not that big of a difference. And it was just kind of like, what’s the point, what’s the purpose? We’ve grown as big as any company that I know. And then last year, Dave and Ryan had gone out there and they were telling me stories like, “There’s 170,000 businesses here.” And they were telling me all these things, and it sounded cool, but I didn’t, and they were going crazy. You have to see this so you can believe it. But there’s something about the energy about seeing something that makes it real. So this year I was like, I want to go and I want to see Benioff speak. I want to see the thing, the towers, I want to just understand it, because if I understand it, cool. Now we can reverse engineer and figure out how we can do it. So for me it was just like seeing it. I think in anything, any, as entrepreneurs too, if you’re people believe that you can do it, you’ll do it. If you believe you can lose weight, you’ll lose 3eight. If you believe you can grow a company, and I don’t feel like I believed that the next level was possible for us until I saw it. And then I was like, oh my gosh, this is not ridiculous. Benioff’s not, none of these guys are any smarter than any of us. It’s just like, they figured out the path. It was like, okay let’s look at the path. And then let’s look at it and now we can figure out our path. Andrew: And seeing it in person did that for you? Russell: Oh yeah. It makes it tangible, it makes it like, it’s like your physiology feels it, versus reading a book about it or hearing about it. It’s like you see it and you experience it, and it’s like it’s tangible. Andrew: I told you, I asked people before they came in here, “What are you looking for?” and a few of them frustrated me because they said, “I just wanted to see Russell. I just want to see the event.” I go, “Give me something I could ask a question about.” But I think they were looking for the same thing that you got out of there. And I know they got it. I’m going to ask them to come up here and ask some questions, and I want to know about the future of Clickfunnels, but first I’ve got to just acknowledge that, that we are here to just kind of pick up on that energy. That energy that got you to pick yourself back up when anyone else would have said, “I’m a failure of a husband, I can’t do this.” Go back. The tension that came from failing and almost going to jail as you said, from failing and succeeding, and failing again. And still, that is inspiring to see. I want to give the whole Clickfunnels family a big round of applause, please everybody.

Listen in as Andrew Warner from Mixergy interviews Russell on the ClickFunnels startup story! On today’s episode you will hear part 1 of 4 of Russell’s interview with Andrew Warner about the Clickfunnels start up story. Here are some of the awesome things you will hear in this part of the story: Find out how and why Russell got started with online marketing in the first place. Hear from Collette why she didn’t consider Russell a loser, even though he had no job and she was working 2 jobs to support him. And see how after Russell’s company had reached over 100 employees, the whole thing came crashing down. So listen here to hear the beginnings of Russell’s role as entrepreneur, and how he has been able to overcome many of the obstacles thrown his way. ---Transcript--- Good morning everybody, this is Russell Brunson. I want to welcome you back to the Marketing Secrets podcast. And you guys are in for a very special treat over the next four episodes. My guess is I’m going to be at Funnel Hacking Live when you’re listening to these, so I wanted to pre-load you up with some amazing-ness. So let me give you some context on what’s going to happen, and why you should be so excited. Alright so, my favorite podcast, other than mine of course, that all of you guys should be subscribed to is called Mixergy. Andrew Warner is the guy who runs Mixergy podcast and I love that podcast because of Andrew. He is my favorite interviewer. If you look at how a lot of people do interview podcasts, they ask questions and I don’t know, I’ve suffered from this in the past as well. I’m not a good interviewer, at least not now. I’d like to learn how to do that skill, but I’m not a great interviewer. And most people who do podcasts with interviews aren’t like great interviewers, but Andrew is like the best interviewer I’ve ever seen. The way he asks questions, how deep he goes and the research he does before the interviews, and all sorts of stuff. Anyway, I love his style, love how he does it so what’s cool, I’ve actually been on the show twice in the past. And the first time, I don’t even, sorry, the second time, he totally caught me off guard. I remember he asked me some questions and I didn’t really know and I responded and he told me after, he told me live on the interview that he doesn’t edit his interviews. He was like, “Well, that was the worst answer you’ve ever given.” I was like, “Oh, thanks.” Anyway, it just totally caught me off guard, but it was cool the way that he just like kind of holds your feet to the fire. So a little while ago I thought, I want to tell the Clickfunnels startup story. But I didn’t want me to just to tell it, I wanted someone who would tell it from a different angle, who would ask the questions that I think people would want to know and do it in a really cool way. So I called Andrew and I’m like, “Hey, I’ve been wanting to do this thing, and I want to do an event around it. Would you be interested.” And he was like, luckily he said yes. So it’s funny, Andrew’s famous, I think I might have talked about this in the interview too, but he’s famous for these scotch nights he does, and as a Mormon I don’t drink so I can’t go to his scotch nights. So when we planned this interview, we planned it in Provo, Utah at this place called the Dry Bar Comedy Club. So a dry bar is a bar with no alcohol. So it was kind of a funny thing. We brought those two things, my world and his world together in this one spot to a dry bar, and told the Clickfunnels startup story. And it was cool, ahead of time he did so much research. He interviewed people who love me, people who hated me, he interviewed our old business partners who are no longer part of the business. He did everything and then he came and I told him, “Everything’s, you can ask me any question you want. Nothing, no holds barred, feel free to do whatever you want.” So we did the interview and it was about two hours long, and I loved it. I think it turned out amazing. And I hope you guys like it too. So I’ll tell you some of the details about the Clickfunnels startup story. How we built what we did, what happened, the ups, the downs, the negatives, the positives. He brings a couple of people up onstage to tell their parts of the story. Anyway, I really hope you enjoy it. So what we’re going to do, I’m going to have each episode over the next four episodes be about thirty minutes long so you can listen to them in pieces. I hope iyou enjoy them, I hope you love them. And if you do, please, please, please take a screen shot of your phone when you’re listening to it, and go post it on Instagram or Facebook and tag me. And then do hashtag marketing secrets and hopefully that will get more people to listen to the podcast. And then please, if you haven’t yet, go rate and review, which would be amazing. So with that said, I’m going to queue up the theme song and when we come back we will start immediately into part one of four of the Dry Bar Comedy Club Interview. Keith Yacky: Clickfunnels has changed a lot of our lives. We all have an origin story. Mine was something similar to, I set up my website on GoDaddy and things were going great. And then Dave Woodward was like, “Dude, you need Clickfunnels.” I’m like, “I don’t need a Clickfunnel. I don’t even know what a Clickfunnel is.” And he’s like, “No, seriously man. This is going to totally change your business.” I’m like, “Bro, I have GoDaddy. They have a commercial on the Super Bowl, Clickfunnels doesn’t. But when they do, I’ll do it.” Well, boy was I wrong. I changed over and it absolutely changed our business and changed our lives. So thank you for that, Dave. But here’s the thing, in every industry there’s somebody that comes along that really disrupts the industry, that really changes it, and that really does something amazing for that industry. And as we all, why we’re here, we know that person is Russell Brunson. And he has changed a lot of our lives. So before I bring him up here, they have asked me to ask you to make sure you don’t do any live recording of this next interview, because the gloves are coming off and they want to be able to present it to the world. You can do little Instagram clips if you’d like, like 15 second ones and tag them. My understanding is the best hashtag and the best clip, gets a date with Drew. I don’t know, that’s just what they told me. So blame them. But with that, again, no videoing, and let us just absolutely take the roof off this place as we bring up our beloved Russell Brunson. Give it up guys. Russell: Alright, well thanks for coming you guys. This is so cool. I’m excited to be here. So a couple of real quick things before we get started. For all of you guys who know, who came to be part of this, we had you all donate a little bit of money towards Operation Underground Railroad, and I’m really excited because Melanie told me right before I got here the total of how much money we raised from this little event for them. So I think the final number was a little over $13,000 was raised for Operation Underground Railroad. So thank you guys for your continued support with them. Just to put that in perspective, that’s enough money to save about 5 children from sex slavery. So it’s a big deal and a life changing thing, so it’s pretty special. So I’m grateful for you guys donating money to come here. And hopefully you’ve had a good time so far. Has it been fun? I really want to tuck my shirt in now, I’m feeling kind of awkward. No it’s been awesome. Okay so what we’re going to do now, I want to introduce the person who’s going to be doing the interview tonight. And it’s somebody I’m really excited to have here. In fact, I met him for the first time like an hour ago, in person. But I want to tell kind of the reason why I wanted him to do this, and why we’re all here. And I’m grateful he said yes, and was willing to come out here and kind of do this. So Andrew runs a podcast called Mixergy. How many of you guys in here are Mixergy listeners? Mixergy is my favorite podcast, I love it. He’s interviewed thousands of people about their startup stories and about how they started their businesses. And it’s really cool because he brings in entrepreneurs and he tells, gets them to tell their stories. But what’s unique about what Andrew does that’s fascinating, the way he interviews people is completely different, it’s unique. I listen to a lot of podcasts and I don’t like a lot of interview shows because a lot of them are just kind of high level. Everyone you listen to with Andrew, he gets really, really deep. The other fun thing is he doesn’t edit his interviews. So there was one interview, I’ll tease him about this right now. But I was listening to it on my headphones, and him and the guest got in kind of an argument and a fight and then it just ended and they aired it. I was like, “I can’t believe you aired that, it was amazing.” And then I was on his podcast a little while later, and he asked me some questions that I couldn’t quite understand perfectly, so I was trying to respond the best I could and kind of fumbled through it. And instead of letting me off the hook, his response was, “Man Russell, that was probably the worst answer I’ve ever heard you give in any interview ever.” And I was like, “Oh my gosh.” So I’m excited for tonight because I told it was like no holds barred and he could ask me anything he wants about the ups of Clickfunnels, the downs of Clickfunnels and anything else, and it’s going to be a lot of fun. So I’m excited to have him here. So with that said, let’s put our hands together for Mr. Andrew Warner. Andrew Warner: I think my mic is right over here. Thank you everyone, thanks Russell for having me here. Most people will contact me after I interview them and say, “Could you please not air the interview?” And you actually had me back here to do it in person. And you were so nice, you even got us this room here. Check this out, they set us up, they’re so nice at Clickfunnels. They said, “Andrew, you’re staying here, we’re going to put you and your family up the night before in a room.” My wife was so good, look that’s her journaling. My kids were playing around, sleeping in the same, sleeping together, enjoying themselves. And then I went to call somebody who was basically let go from Clickfunnels. And my wife goes, “Andrew, why do you have to do that? That’s not why they invited you here.” And I said, “I do know Russell. I know the team. They actually did invite me to really help get to the story of how Clickfunnels started, how it built up.” And the reason I was up calling people, understanding the story is because I want to make it meaningful for you. I’ve talked to a lot of you as you were coming in here, you want to know how they got here, what worked for Clickfunnels, what would work for us. So that’s my goal here, to spend the time understanding by interviewing you about how you did it. So I want to go way back to a guy a few of you might recognize, and I know you would, and ask you what drew you to this guy when you were younger? Russell: Don Lepre Clip: “One tiny classified ad in the newspaper that makes just 30-40 dollars profit in a week, it could make you a fortune, because the secret is learning how to take that one tiny classified that just made 30-40 dollars profit in a week, and to realize that you could now take that same exact ad and place it in up to 3,000 other newspapers around the country….” Russell: I’m having nostalgia right now. So this is the story of that, I was 12, 13 years old, something like that, and I was watching the news with my dad. And usually he’s like, “Go to bed Russell.” And he didn’t that night and then the news got over and I think he thought I was asleep and Mash came on. So Mash started playing and then it got over, and then this infomercial showed up. And I’m laying there on the couch watching Don Lepre talk about tiny classified ads, I was totally freaking out and I jumped up and begged my dad to buy it and he said no. And I was like, “Are you kidding? Did you not listen to what he said?” Did you guys just hear that? That was a good pitch huh? It’s really good. I love a good pitch. It is so good. So I went and asked my dad if I could earn the money. So I went and mowed lawns and earned the money and ordered the kit and I still have the original books to this day. Andrew: Were you disappointed? I bought it too. It was the dream of being able to do it. Russell: That’s why I like you so much, that’s amazing. Andrew: And it’s just, all he sent you was a bunch of paper guides with how to buy ads, right. Were you disappointed when you got that? Russell: No, I was excited. I think for me because the vision was cast, it was like, he said right there word for word, you make 40 dollars a newspaper, and if you’re disappointed, but he put that same ad in 3,000 newspapers, imagine that. So I had the vision of that, I think the only thing I was disappointed in, I didn’t have any money to actually buy an ad. And that was more like, I can’t actually do it now. Andrew: You are a champion wrestler and then you got here. Is your wife here? Russell: My beautiful wife right here, Collette. Andrew: Hey Collette. And your dad had a conversation with you about money, what did he say? Russell: So up to that point my dad had supported me, and I figured he would the rest of my life, I think. I don’t know. So I was 21 almost 22 at this time, I was wrestling so I couldn’t get a job because I was wrestling all the time. Then I met Collette, fell in love with her and then I called my parents and I was like, “Hey, I’m going to marry her. I’m going propose to her and everything.” Expecting them to be like, “Sweet, that’ll be awesome.” And my mom was all excited, I’m not going to lie. But then my dad was like, “Just so you know if you get married, you have to be a man now. You have to support yourself.” And I was like, “I don’t know how to do that, I’m wrestling.” And he’s like, “Well, I’m not going to keep paying for you to do it.” I’m like, “But I literally got the ring. I have, I can’t not propose now.” So that was kind of the thing. So it was interesting because about that time there was another infomercial, there’s the pattern, about I can’t remember exactly the name of the company, but they were doing an event at the local Holiday inn that was like, “Hey, you’re going to build websites and make money.” And it was like the night or two days after I told my dad this and he was like, “you’re in trouble.” And all the sudden I saw that, so I was like, there’s the answer. So I’m at the holiday in two days later, sitting in the room, hearing the pitch, signing up for stuff I shouldn’t have bought. There’s the pattern. Andrew: Did you feel like a loser getting married at 22 and still counting on your dad for money? Did you feel like you were marrying a loser? Russell: Actually, this is a sad story because she actually, my roommate at the time, she actually asked him, “Do you think he’s going to be able to support me in the future?” and he was like, “Yeah, I think so.” I’m like, I didn’t know this until later. I don’t think I felt like a loser, but I definitely was nervous, like oh my gosh. Because my whole identity at that point in my life was I was a wrestler and if that was to disappear…I couldn’t have that disappear. So I was like, I have to figure out something. There’s gotta be some way to do both. Andrew: To both what? To be a wrestler and make money from some infomercial? Russell: I didn’t know that was going to be the path, but yeah. Andrew: But you knew you were going to do something. What did you think that was going to be? Russell: I wasn’t sure. When I went to the event, they were selling these time share books and you could buy resale rights to them, so I was like, oh. And I remember back, because I remembered the Don Lepre stuff, so I was like, maybe I could buy classified ads and sell these things. And then I was at the event and they were talking about websites, and that was the first thing I’d heard about websites. And they’re talking about Google and the beginnings of this whole internet thing. So I was like, I can do that. It made all logical sense to me, I just didn’t know how to do it. I just knew that that was going to be the only path because if I had to get a job I wouldn’t be able to wrestle. So I was like, I have to figure out something that’s not going to be a 40 hour thing because I’m spending that time wrestling and going to school. So I had to figure out the best of how to do both. Andrew: And you obviously found it. My goal today is to go through this process of finding it. But let me skip ahead a little bit. What is this website? Russell: Oh man, alright. This is actually, the back story behind this is there was a guy named Vince James who wrote a book called the Twelve Month Millionaire. And if anybody’s got that book, it’s fat like a phone book. It’s a huge book. I read and I was like, this book’s amazing. And at the time I was an affiliate marketer, so I had a little bit, maybe a thousand people on my list. So I called up Vince and I was like, “Hey, can I interview you about the book and then I’ll use that as a tool to sell more copies of your book?” and he was like, “Sure.” So he jumped on the phone with me on a Saturday and he spent 3 hours letting me interview with any questions I had. And I got to the end of it and I still had a ton of questions and he’s like, “Well come back next week and do it again.” So I interviewed him for 6 hours about it. And then we used that to sell some copies of his book and then it just sat there, probably for 2 or 3 years as I was trying different ideas, different businesses and things like that. But every time I would talk to people I would tell them about this interview. I’m like, “I interviewed this guy who made a hundred million dollars through direct mail.” And everyone wanted to hear the interview, everybody asked me for it. So one day I was like, “Let’s just make that the product.” And we put it up here and this was the very first funnel we had that did over a million dollars, my first Two Comma Club funnel. Andrew: A million dollars. Do you remember what that felt like? Russell: It was amazing because it was funny back then. There were people, a few people who were making a lot of money online that I was watching and just idolizing everything they’d do. I was trying to model what they were doing. And I’d had little wins, you know $10,000 here, $15,000 here, but this was by far the first one that just hit. Everyone was so excited. Andrew: How’d you celebrate? Russell: I don’t even remember how we celebrated. Andrew: You married a winner after all. I mean really. Do you remember what you guys did to celebrate? No. Russell: I don’t even remember. (audience responding, inaudible) It was in my list. That’s a good question. Andrew: It’ll come up, that list is going to come up in a second too. You ended up creating Clickfunnels. How much revenue are you guys doing now, 2018? Russell: 2018 we’ll pass over a hundred million dollars, this year. Andrew:  A hundred million dollars, wowee. How far have you come? Russell: Like when did we start? Andrew: Today revenue, as of today, October 2018? Russell: Oh this year? Oh from the beginning of time until now? Andrew: No, no I mean I want to know, you’re going to do a hundred million dollars, are you at 10 and you’re hoping to get…. Russell: These guys know better than me, do you know exactly where we’re at right now? 83 million for the year. Andrew: 83! I love that Dave knows that right, so I want to know how you got to that. I went through your site, pages and pages that look like this. It’s like long form sales letters. I asked my assistant to take pictures, she said, “This is, I can’t do it, it’s too many.” Look at this guys. I asked him to help me figure out what he did. He created this list, this is not the full list, look at this. Every blue line is him finding an old archive of a page he created. It goes on and on like this. How long did it take you to put that together? Russell: It was probably 5 or 6 hours just to find all the pages. Andrew: 5 or 6 hours you spent to find these images to help me tell the story. Years and years of doing this, a lot of failure, what amazes me is you didn’t feel jaded and let down after Don Lepre sold you that stuff. You didn’t feel jaded and let down and say, ‘This whole make money thing is a failure.’ After, and we’re going to talk about some of your failures, you just kept going with that same smile, the same eagerness. Alright, let’s start with the very first business. What’s this one? This is called… Russell: Sublime Net. How many of you guys remember Sublime Net out there? Andrew: You guys remember this? Anyone remember it. You do? Russell: John does. So actually this is the first business for the first website I bought. I was so proud of it, and I spent, I don’t know, I wanted to sell software so I was like, ‘what could I name my company?” So I figured out Exciting Software. So I went to buy Exciteware.com, but it wasn’t for sale. So I bought Exciteware.net and Collette was working at the time and she came home and I was so excited, I’m like, “We got our first website. We’re going to be rich.” And I told her the name, I was like, “It’s Exciteware.net.” and she looked at me with this look like, she’s like, “Are you selling underwear, what is the…lingerie?” I’m like, “No, it’s software.” And she’s like, “You can’t, I’m not going to tell my mom that you bought that. You gotta think of another name.” I’m like, “Crap.” So that was the next best name I came up with was Sublime Net. Like the band Sublime. That was it. Andrew: And I was going to ask you what it was, but it was lots of different things. Every screenshot on there is a whole other business under the same name. What are the businesses? Do you remember? Russell: There was website hosting, there was affiliates sites, there were, I can’t even remember now, trying to remember. Everything I could think of, resell rights…. Andrew: Lots of different things. How did you do, how well did you do? Russell: Never anything, very little. I remember the first thing I ever sold was an affiliate product, I made $20 on it through my Paypal account, because I remember that night, I do remember I celebrated. We went out to dinner and I had a Paypal credit card, and we bought dinner with $20 and then the guy refunded the next day. It was so sad. But I was proud that I had made money. Andrew: How did you support yourself while this was not working? Russell: I didn’t. My beautiful wife did, she had 2 jobs at the time to support me while I was wrestling and doing these things. She was the one who made it possible to gamble and risk and try crazy things. Andrew: Can I put you on the spot and ask you to just come over here and just tell me about this period and what you felt at the time? Is that, I know you don’t love being onstage, Russell is good with it, but I know you don’t love it. If you don’t mind, I’m just going to go with one more story and then I’ll come back to you. You cool with it? Good, she seems a little nervous. Actually, wait. Let’s see if we can get her right now. Oh you are, okay. Russell: Everyone, this is Collette, my beautiful wife. Andrew: Do you want to use his mic? Collette: Sure. Russell: She’s so mad at me right now. Collette: I wanted to come to this, who knew? Andrew: You are like his, he’s so proud that he had no venture funding. But you are like his first investor. Russell: That is true. Collette: Yes, I’ll be his first investor. Andrew: Can you hold the mic a little closer. How did you know he wasn’t a loser? No job, he’s wrestling, he’s buying infomercial stuff that doesn’t go anywhere. We know he did well, so we’re not insulting him now, but what did you see in him back then that let you say, ‘I’m going to work extra hard and pay for what he’s not doing?’ Collette: What did I see in him? It was actually his energy, his spirit, because I’m not going to lie, it was kind of not love at first site, we had, we were geeko’s, do you know what I mean? Shopped at the Goodwill, in baggy pants and tshirts, I don’t know. But it was the person who just was always positive and we had the same goals. Andrew: That’s the thing I noticed too, the positivity. When these businesses fail, we’re showing the few on the screen, it’s easy to look back and go, ‘ha ha, I did this and it was interesting.’ But at the time, what was the bounce back like when things didn’t work out? When the world basically said, you know what as sales people, when they don’t buy your stuff it’s like they don’t buy you. When the world basically said, ‘we don’t like you. We don’t like what you’ve created.’ What was the bounce back like? Hard? Collette: No, because I come from a hard working family. So I work hard. So you just work hard to make it work. Andrew: And he’s just an eternal optimistic, and you’re an eternal optimist too, like genuinely, really? Collette: Yeah, I guess. It works. Andrew: His dad said, ‘No more money. You had to cut up your credit cards too.’ Collette: Yeah. Andrew: What was, how did you cut up your credit cards. What was that day like? Collette: Hard. Yeah hard. Those that don’t know, I’m a little bit older than Russell. So I’ve always had this little bit of independency to go do and buy and do these things, and then all the sudden I’m like, step back sista! You gotta take care of this young man, so we can get to where we’re at. Anyway, but now… Andrew: Now things are good? Collette: Now things are amazing. Andrew: Alright, give her a big round of applause. Thanks for coming up here. These businesses did okay, and then you started something that I never heard about, but look at this. I’m going to zoom in on a section of the Google doc you sent me. This is the call center. The call center got to how many employees? 100? Russell: We had about 60 full time sales people, 20 full time coaches, and about 20 people doing the marketing and sales, so about 100 people in the whole company, yeah. Andrew: 100 people doing what kind of call center, what kind of work? Russell: So what we would do, we would sell free CDs and things like that online, free CDs, free books, free whatever, and then when someone would buy it we’d call them on the phone, and then we’d offer them high end coaching. Andrew: And this was you getting customers, how? Russell: Man, back then it was pre-facebook. So a lot of it was Google, it was email lists, it was anything we could figure out to drive traffic, all sorts of weird stuff. Andrew: And then people come in, get a free CD, sign up for coaching, and then you had to hire people and teach them how to coach? How did you do that. Russell: Yeah, that was the hard thing. When we first started doing it, I was just doing the coaching. People would come in and we had a little, Brent and some of you guys remember the little offices we had, and we’d bring people in and we were so proud of our little office. And they’d come in and we’d teach them for 2 or 3 days, teach an event for them, and then as it got bigger it was harder and harder for me to do that. So eventually, and a lot of people didn’t want to come to Boise. I love Boise, but it’s really hard to get to. So people would sign up for coaching, and then they’d never show up to Boise and then a year later they’d want their money back. So we’re like, we have to get something where they’re getting fulfilled whether they showed up to Boise or now. So we started doing phone coaching, and at first it was me, and then it was me and a couple other people, and then we started training more coaches, and that’s kind of how it started. It was one of those things though, at  first it was just like 5 or 6 of us in a room doing it, and it worked and so then the next logical thing is, we should go from 5 people to 10 to 20 and next thing you know, we wake up with 100 people. I’m like, what are we doing? We’re little kids, it scares me that I’m in charge of all these people’s livelihood, but that’s kind of where it was at and it got kind of scary for me. Andrew: Sometimes I wonder if I’m hiding behind interviewing because I’m afraid to stand up and say, ‘here’s what I want. Here’s what I think we need to do. Here’s how the world should be.’ So I’m amazed that even back then, after having a few businesses that didn’t really work out, you were comfortable enough to say, ‘Come to my office, I’m going to teach you. I’ve got it figured out.’ When you hadn’t.  How did you get yourself comfortable, and what made you feel comfortable about being able to say, ‘I could teach these people. Come to my office.’ Who call up, who then become my coaches, who then have to teach other people? Russell: I think for me it was like, when I first started learning the online stuff and entrepreneurship, I think most people feel this, it’s so exciting you want to tell everybody about it. So I’m telling my friends and my family and nobody cares at first. And you’re like, I have to share this gift I’ve figured out, it’s amazing. And nobody cares. And then the first time somebody cares, and you just dump on them, you want to show it to them. So I hadn’t made tons of money, but I had a lot of these little websites that had done, $30 grand, $50 grand, $100 grand. So for me it was like, if I can show these people, I know what that did for me, it gave me the spark to want to do the next one and the next one. So for me it was like I want to share this because I feel like I figured it out. So that was the thing coming in. We weren’t teaching people how to build a hundred million dollar company, but we’re like, “Hey, you can quit your job. You can make 2 or 3 thousand dollars a month, you can quit your job, and this is how I did it. This is the process.” So that’s what we were showing people. Just the foundation of how we did it, and we showed other people, because they cared and it was exciting to share it with other people. Andrew: Is Whitney here? There she is. I met her as she was coming in. I wanted to get to know why people were coming to watch this, what they wanted to hear from you. And Whitney was asking about the difficult period, the why. I’m wondering the same thing that she and I were talking about, which is why put yourself through this? You could have gotten a job, you could have done okay, why put yourself through the risk of hiring people, the eventual as we’ll see, closing of the company, what was your motivation? What was the goal? Why did you want to do it? Russell: I think it shifts throughout time. I think most entrepreneurs when they first get started, it’s because of money. They’re like, ‘I want to make money.’ And then you get that and then really quick, that doesn’t last very long. And then it’s like, then for me it was like, I want to share that with other people. And then when other people get it, there’s something about that aha moment where you’re like, oh my gosh they got it. They got what I was saying. And that for me was like the next level, the next high. It was just like, ah, I love that. And back then we had some success stories coming through, but now days, it’s like the bigger success stories come through and that’s what drives it on. That is the fascinating part. That’s why we keep, because most software company owners don’t keep creating books, and courses and inter….but when people have the aha, oh my gosh, that’s the best for me. Andrew: That’s the thing, you get the high of the thing that you wanted when you were growing up, that you wanted someone to show it to you, and if you could then genuinely give it them, not like Don Lepre. But Don Lepre plus actual results, that’s what fires you up. Russell: That does fire me up. That’s amazing. Andrew: What happened? Why did that close down? Russell: Oh man, a lot of things. A lot of bad mistakes, a lot of first time growing a company stuff that I didn’t, again, we just woke up one day it felt like, and we were in this huge office, huge overhead, and about that time, it was 99, 2000 something like that, and there was the merchant account that me and most of the people doing internet marketing at the time, we all used the same merchant account, and they got hit by Visa and Mastercard, so they freaked out and shut down. I think it ended up being 4 or 5 merchant accounts overnight, and we had 9 different merchant accounts with that company, and all of them got shut down instantly. I remember because everything was fine, we were going through the day and it was like 1:00 in the afternoon on a Friday. They came in like, “None of the, the cards won’t process.” And I’m like, couldn’t figure out why they weren’t processing. We tried to call the company and no one’s answering at the company. Finally we get someone on the phone and they’re like, “Yep, you got shut down along with all the other scammers.” And then she hung up on me. And I was like, I don’t know what to do right now. I’ve got 100+ people and payroll is not small, and we didn’t have a ton of cash in the bank, it was more of a cash flow business. And Collette actually just left town that night, and she was gone. I remember Avatar just came out, and everyone was going to the movie Avatar that night, and I remember sitting there during the longest movie of all time, and I don’t remember anything other than the sick feeling in my stomach. I was texting everyone I know, trying to see if anyone knew what to do. And everyone was like, “We got shut down too.” “We got shut down.” Everyone got shut down. And we couldn’t figure out anything. So we came back the next day and I called everyone up, and actually kind of a funny side story, I had just met Tony Robbins a little prior, earlier to this. So that night I was laying in bed, it was like 4 in the morning, and my phone rings and I look at it and it was Tony Robbins’ assistant. And I pick it up and he’s like, “Hey, is there any way you can be in Vegas in three hours? There’s a plane from Boise to Vegas and Tony wants you to speak at this event. It’s starting in three hours. You need to be on stage in three hours.” I’m sitting here like, my whole world just collapsed, I’m laying in bed sick to my stomach and I’m like, “I don’t think I can. I have to figure this thing out.” And then he tells Tony, and they call me back. “Tony says if your business is…if you can’t make it, don’t show up. You’re fine.” So I didn’t go and then the next morning I woke up and there was a message on my phone that I’d missed. I passed out and I woke up and it was a message from Tony. And he was like, “Hey man, I know that you care about your customers, you care about things. I don’t know the whole situation, but worst case scenario, if you need help let me know, and we can absorb you into Robbins research or whatever and you can be one of my companies, and that way if you want, we can protect you.” And I heard that and I was like, “Okay, that’s the worst case scenario, I get to work with Tony Robbins? That’s the worst case scenario.” So then I called up everyone on my team and I was like, “Okay guys, we gotta try to figure out how to save this.” And Brent and John and everyone, we came back to my house and I was like, “Okay, what ideas do we got?” And we just sat there for the next 5 or 6 hours trying to figure stuff out. And then we went to work, and I wish I could say that everything turned around, but it was the next probably 2 or 3 years of us firing 30 people, firing 20 people, closing things down, moving down offices. Just shrinking for a long, long time, until the peak of it, it was about a year after that moment, and we were in an event in Vegas trying to figure out how to save stuff, and I got an email from my dad who was helping with the books at the time, and he said, “Hey, I got really bad news for you. I looked through the books and it turns out your assistant who is supposed to be doing payroll taxes, hadn’t paid payroll in over a year. You owe the IRS $170,000 and if you don’t pay this, you’re probably going to go to jail.” And I was like, every penny I’d earned to that point was gone. Everything was done and we’d lost everything and I was just like, I don’t know how to fight this battle, but if I don’t fight it I go to jail apparently. And I remember that’s a really crappy feeling. Brent, some of you guys are reliving this with me right now, I know. I remember going back that night, laying in bed and I was just like, “I wish I had a boss that could fire me, because I don’t know what to do, how to do it.” And that was kind of, that was definitely the lowest spot for me. Andrew: And you stuck with him? Wow, yeah.

A new homeless shelter is popping up in San Pedro and residents are not happy, the Clinton's first night in Toronto on their tour went very interesting...Molly Crane-Newman gives us an update on the El Chapo drug trial, Andrew Do talks to us about the OC needle program and one little girls interesting name got a gate agent in trouble.

In this episode Rosered and Melissa join Andrew to talk about the roel pop culture has played in shaping and nurturing their spritual practices. They talk about Pop figures as altar items, movies and characters that shaped them, and explore what something being sacred to them might mean.  If you are interested in supporting this podcast though our Patreon you can do so here. If you want more of this in your life you can subscribe by RSS , iTunes, Stitcher, or email. You can find Rosered on Twitter here and Instagram here. Tarot Visions Podcast is everywhere but you can start here.  You can find Melissa on her website here.  Planet of the Ape and other cool buddha hybrids are here.   Thanks for listening! If you dig this please subscribe and share with those who would like it. Andrew   If you are interested in booking time with Andrew either in Toronto or by phone or Skype from anywhere click here.     ANDREW: Welcome to another instalment of The Hermit's Lamp podcast. Today, I have got on the line with me, Rose Red Robinson and Melissa Ceynowa, and we're here to talk about pop culture, and the ways in which pop culture and movies and stories and all these wonderful things can influence us and be a part of our understanding of who we are and our journey. That's the official reason.  The unofficial reason is, I really wanted to hang out and talk about Big Trouble in Little China a lot … [laughter] ANDREW: And I'm not saying if you haven't seen that movie yet, that you should stop listening right now and go and do so, but I'm not saying you shouldn't, you know, cause really, if you haven't seen it yet, I don't understand. You should go see it. You should go check it out. It's on Netflix.  So, but, for, you know, people who don't know who you are—let's start with you, Rose. Give us a quick introduction.  ROSE: Okay, I've been doing tarot off and on for 20 plus years. I am fortunate enough to have a wonderful podcast of my own that I do with Jaymi Elford, called Tarot Visions, that was started back in 2013, with the lovely Charlie Harrington, and he decided to pass me off to Jaymi. I've worked in … with Tarot Media Company for many years, back in the day, studied tarot for off and on forever, and am now kind of exploring Celtic Hanlon at the moment, and, am just a general happy reader.  And I've been lucky enough to present at various conventions on the west coast, PantheaCon and Northwest Tarot Symposium, being the two, as well as running some successful meet-ups in my local area that I have also passed on to other people, because I'm not the only one who knows everything. So, it's awesome to be able to share, and engage other people to be teachers as well, cause then I can be a student, so that's fun. So that's me! ANDREW: Cool. Awesome. And Melissa?  MELISSA: I can't really follow that. No ... [laughter] ANDREW: Pretty impressive, right?  MELISSA: No, I've been—next year, I figured out, I've been reading for 30 years, and it occurred to me that I might be able to teach people, like only five years ago. So, I wrote a book. It came out last year; it's Kitchen Table Tarot, and my way of teaching the cards is really similar to Rose's, cause we both grab onto what's around us. ROSE: Mmmhmm. MELISSA: As kind of a pathway to what the card means, and... I don't know, I'm a mom, and trying to figure out how to have, you know, three jobs at a time and still pursue tarot, which is my favorite sweetheart in the whole world, is challenging but worth it, so. Yeah.  ROSE: [whispering] Her book is awesome!  MELISSA: Thank you! ANDREW: Sure. It's a good book. MELISSA: Thank you. I like it.  ANDREW: We have it in the shop; you can get it on ... everywhere. So, check it out.  MELISSA: Thank you! ANDREW: So, tell me about pop culture. You know? What is it about pop culture that intrigues you or interests you? You know? Cause I mean, like, growing up, I always heard, “TV's going to rot your brain, blah blah blah, it's all a waste of time,” right?  ROSE: Right. ANDREW: You know? But for me, it's certainly ... I guess I'll leave it up to the dear listeners to see if my brain is rotted or not, but, you know, to me it always seemed like a way of understanding, a way of connecting, a way of making sense of things, you know? At its best, I mean, right?  ROSE: Mmmhmm. ANDREW: But like, what is it about pop culture stuff that's interesting to you two?  ROSE: Okay, well, it was kind of one of my first experiences of finding spirituality, ironically enough, cause I grew up when we could watch, you know, Bewitched, and you could talk about the Greek gods on the different Hercules shows and all of those things, back with Harryhausen, and all of that. And it was just like “Oh! Wait! These aren't just crazy movies and TV shows, there's, like, stuff that they're based on?”  And then going and finding out that, you know, there's Greek mythology, and going and studying that … And then, of course, when you're in school, they're like, “Oh, you're interested in that, here, let me give you more stuff!”, cause teachers want you to learn … And so, that was really how I incorporated the two, and I'm like, well, “Isis is amazing! I love that TV show!” And then, “Oh! It's a real thing!” And then learning more about that as a child, I mean, with the wonder that we have as children, and then, you know, Wonder Woman being, you know, the princess of now, Themyscira, but then, Paradise Island, and incorporating that with the Greek mythology, and going, “Oh, wow, this makes sense!” You know. So, that's kind of where it came from for me. I don't know, your mileage may vary. But that's … I didn't see it as pop culture at the time, I just saw it as “Oh, cool TV show, talking about something real,” air quotes on the real, cause again, TV is not the real part, and just blending, and that's how I built it up, cause okay, now I've got this connection, and yeah, it made sense.  MELISSA: For me it was kind of finding connection, cause I was a lonely nerdy little child, and I would watch Wonder Woman and I would watch, even Mother Goose, you know, with her pointy hat riding a broomstick with her familiar, you know? Like, I was always drawn to the witchy kind of stuff, but I didn't know what to call it, and I loved Uncle Arthur, and, you know, all of the things that had pieces of them that also fit pieces of me, and so I've always been really drawn to pop culture because it kind of helped me identify who I am.  And, like I just saw A Wrinkle in Time, and I sobbed through the whole thing, because Meg was the only person I'd ever met who was like me, when I read those books … ROSE: Mmmhmm. MELISSA: And finding somebody that could like, reach through pages, and say, “Honey, you're normal, you're just like me,” was just amazing. And that was very spiritual for me, to find somebody who said, “You're not aberrant, and you're not a mistake,” you know? So pop culture's been really important to me because I was lonely. And the weird kids all over, The Girl with the Silver Eyes, or the X-Men, or all of these outside kids, they were me. And finding somebody that showed my face back to me was really important. So.  ANDREW: Mmmhmm. Yeah. ROSE: What about you, Andrew? ANDREW: When I was growing up in the 80s, all those bad ninja movies were coming out? I was so fascinated with them, you know? And what ended up happening was, me and my friends started trying to learn how to meditate because of it, right? Because we'd see, you know, these things that were really cool and exciting, but then they'd be like sitting there and meditating. And we were like, “Oh, we should meditate. What do we do? How do we do it?” You know?  And that led to me getting involved in martial arts and learning how to really meditate, you know, when I was like 10 and 11 and stuff like that, and, you know, it's one of the things that really became a through line for me. You know? And, it's funny, when I met my partner Hanlon, they hadn't seen Big Trouble in Little China, or they certainly didn't remember seeing it, you know? And, I'm like, “You haven't seen this? We need to fix this right now!” Right? Cause this is like one of the best movies of all time.  And after watching it, he was like, “Wow! You're like all three of the main characters in one person. You're like…?” You know? Jack Burton, the dorky, kind of adventurous, like outgoing kind of person … You know, I was doing a lot of martial arts at the time we met, so, you know, Wang and sort of all of this Kung Fu stylings and stuff, right? And then I was into all these magical things, like Egg Chen, you know? And it was like this very funny thing, to have this reflected back to me, you know? Like you were saying, Melissa, it's like there were elements in this character or in the story that fit my sense of who I was, you know? And it wasn't quite as clean cut as like, “I feel like just this one or that one,” but the story and interactions between all three of those sort of fit that sense of who I was and how I wanted to be in the world, you know? As well as my struggles and other things, you know? So.  MELISSA: Yeah. And I think, going into adulthood, because I've always been, like, completely into any kind of pop culture, fairy tales, fantasy fiction, like whatever. But I could put myself in different characters. So, I'd read Madeleine L'Engle and I would be Daniel, because I loved Daniel. And I would read Charles de Lint, and Julie Coppercorn and I are right here, and it kept ... Seeing the depth in the character taught me to see the depth in myself. Almost. Or that there were other options than being depressed, being quiet, being small. And, since I didn't have really an example around me of an adult who was like me, I would base my behavior on the characters that I read who did things that were honorable and kind and ... They kind of were examples to me. You know, I grew up without a mom so seeing Wonder Woman was huge for me. That was like communion. I would watch her every week, and I identified with her and Princess Leia. That was like my mom character, you know?  ROSE: Mmmhmm. MELISSA: And it filled a void. And it was ... And, the beautiful thing about it is, Rose and I are both Wonder Woman crazy, and we have a connection, and we'll always have that connection. ROSE: Yeah. MELISSA: And it's so great to meet somebody and go, “You dig that thing? I dig that thing too!”  ROSE: Mmmhmm. ROSE: So, there's a whole other world where you reach outside of yourself and say, “Oh my god, I went to, you know, Comic Con, and met three women dressed like Wonder Woman and it was the best day of my life,” you know? ROSE: Oh, yeah. MELISSA: So, that level of outside connection is super important too. ROSE: Well, and, as you just mentioned, it's meeting other people. I think the rise of the Internet has really helped all of us with that because of the “I thought I was the only one who loved this thing,” and in a group where you might have been at school the only one who loved this thing, so you didn't know how to share it with your friends, and now, as you've gotten older, and the Internet exists, you're just like, “Oh my god! I can find people who love my thing!” And I get to talk to people about it.  I mean, one of the things that connected myself with tarot, and gaming, cause that's where my tarot also blends, is the fact that one of the games out there had a tarot deck made for the game, and I'm like, “Oh my god! There's a game! And a tarot! And I can play both!” And I was always the one that wanted to play the tarot character, cause that's who I was. And so, I was always playing the Fate Witch in the Seven Seas game. And then they came out with spreads to do with it, and it just, that built that spiritual connection for me, but it also was, like, reminding me that I'm not the only one who sees that or feels that or connects to that thing that I love.  And then, you know, meeting all of you guys at different events has been awesome, because it's like now I can talk to somebody else who also loves Wonder Woman, tarot, and five billion other things that are like, “Oh my god, I never knew that people like all those things that I liked,” and I think that's kind of the thing for me, is watching how that has happened over the years, and how pop culture has become stronger for other people as well, because they, who are younger than us, had, have always had Internet, have always had pop culture as a thing, and we watched it grow. And I think that was kind of what made me feel like more and more connected to the magic of it, not just the beauty of connection with people. I'm babbling.  MELISSA: Mmmhmm. ROSE: But it's true. It's how we can turn something we love into a connection with our world, if that makes sense, and the spirits around us. Okay. I'm going to stop. I don't know, I just— ANDREW: I think that's really interesting, you know? And for me, I think partly because I almost died when I was 14— ROSE: Oh! ANDREW: I really didn't carry that stuff through in a lot of ways, you know? So, like, I was 14 and after that, like after being in a serious accident, I was like, “All right, I need to understand everything,” and so although I still read, you know, like Shannara books … ROSE: Mmmhmm. ANDREW: And like some of that stuff, and I was definitely reading and consuming pop culture things and so on, I was also reading Nietzsche and …  ROSE: Mmmhmm. ANDREW: Like, I was just, like, “All right, what is this all about?” Right? And so, for me, I enjoyed those things as a sort of through line of entertainment, but I felt like the answers were elsewhere. And then sort of later on, and you know, certainly sort of more in recent times, I've sort of seen how much is, how much, you know, answers and sort of sense of meaning can come from these other places, right?  ROSE: Mmmhmm. ANDREW: To my sort of teenage self, they just weren't serious enough, you know? ROSE: Mmmhmm. MELISSA: Yeah. ANDREW: Like I wanted to know the answers, and therefore, if a book wasn't hard to read, then it probably wasn't really helpful, was kind of a thought that I had at one point, you know?  ROSE: Mmmhmm. And yet—I'm going to interrupt and say, but see … ANDREW: Yeah! ROSE: One of the things that I always come back to mind … We, specifically in pop culture items, there are levels, so there's the level for the kid who's reading it, and then if the parent is reading it, there's more in there that we as adults could see, but when we're that young age we might miss something. It's … What comes to mind right now is the Harry Potter books. You know? They were written, and as they progressed, the child/reader gets older, but so does the characters, but that very first book—it looks like a kid's book, but it's really not, and I think that that's the kind of thing that people miss sometimes, is that there's underlying elements for the adults as well, and so there's something that is being put into motion at first. ANDREW: Mmmhmm. ROSE:  The next thing that just came to mind while you were talking about this is Steven Universe. It's a kids' show, but it's not. ANDREW: Mmmhmm. ROSE: And that's the beauty of bringing in the myths and legends around, you know, people and connection. But parents are like, you know, “Oh, my kid can watch that, it's a cartoon!”  ANDREW: Mmmhmm. ROSE: And yet, there's more there.  ANDREW: And I definitely don't think now that those things are missing, right?  ROSE: No. Oh, no, no.  ANDREW: Yeah. I've read all the Harry Potter books, I don't even know now, cause my kids keep rereading them and we keep rereading them to them, right? ROSE: Right. ANDREW: So, you know, you keep going through that stuff, and there's all sorts of wonderful things in there, you know, for sure, right? But yeah, definitely, it was a concept that I had when I was younger about that stuff for sure, right? Yeah. MELISSA: I always found them too as kind of a gateway. So, like the Madeleine L'Engle books, one of them uses Patrick's Rune, which is a Celtic prayer, and I went to the library and asked the librarian, “Where did this come from?” And she handed me five books on Celtic mythology. And then I wandered out of there and read everything I could about Celtic mythology. And I went back and she gave me Egyptology. And then I went back the next week and I had Chinese divination books. And so, it all kind of fed from each other, and it made me curious about everything, about all of it. And so, I love that within the story is another gateway to another story. I think that's why I'm a big gigantic nerd, if I'm honest, so.  ANDREW: So. ROSE: You've surrounded yourself by nerds, Andrew. Just so you know.  ANDREW: I know! It's great. I love it. It's perfect. I was looking at my collection of pop figures this morning before leaving, and thinking about recording today … ROSE: Mmmhmm. ANDREW: Because I have ... Pop figures, if anyone doesn't know them, are these little large-headed representations of, you know, most of the cartoon and movie and TV show and pop culture stuff. And you know, I was looking at my pop Jack Burton, I've got Gracie Law, and I've got the glow in the dark Lo Pan … [laughter] ANDREW: And then I've also got General Voltan from Flash Gordon ...  ROSE: Ah! ANDREW: Which is another of my sort of favorite childhood movies.  ROSE: Mmmhmm. ANDREW: But, it, unlike Big Trouble in Little China, doesn't stand the test of time as well. [laughs] It's a pretty horrendous movie when I look back.  MELISSA: But the music does. ROSE: The music's amazing.  ANDREW: The music does, and Ming the Merciless is a tremendous bad guy and a wonderful look, you know?  ROSE: Oh yeah.  ANDREW: But yeah, lots of that movie is definitely really pretty horrendous, though, the last time I looked at it, yeah. ROSE: So. ANDREW: There's nothing wrong with being surrounded with nerds. ROSE: Something that ... So, I took a class at PantheaCon last year on pop culture and magic, cause that's what you do, and Emily Carlin was talking about how you can, because of the connections with the pop culture and magic, you can use some of those Funko pop characters in your practice, if you don't, you know ...  So, you don't want your friends to know what you're doing, but you want to honor your gods. There's a lot of ‘em out there that exist, and you just mentioned Lo Pan, and I'm wondering, you know, would you consider using that as part of your practice, if that were something you were trying to ...? Or that energy. Or even the energy of Jack Burton, I mean, because I mean, the man's the adventurer kingdom, you know, he's before we even get Indiana Jones! MELISSA: He never drives faster than he can see.  ROSE: Yeah. MELISSA: I mean, the man's got skills.  ANDREW: [laughing] ROSE: And he knows what he wants out of life. He wants to drive, he wants to adventure, you know, and that's, you know, so what do you think about that?  ANDREW: I think that that's entirely possible, you know ... I mean, I ... So I'm sitting here recording, and I'm looking at my shelf of things, and, you know, there's a picture of Aleister Crowley, there's a painting I did of St. Expedite, you know, there's like some self-portraits that I've done for magical reasons, and in the middle is my Dr. Zaius Buddha. So, Dr. Zaius from Planet of the Apes, right?  ROSE: Mmmhmm. ANDREW: The science person who believed that sort of religion and science ought to be the same and not at odds with each other, right?  ROSE: Mmmhmm. ANDREW: And somewhere on Etsy, I found this person who was making Buddhas with different heads on them, like Star Wars ones and Yoda ones and whatever, and I reached out because I was looking for something to kind of use as a magical anchor for my sort of joyous relationship to my work life … ROSE: Mmmhmm. ANDREW:  And sort of do some prosperity work with. And so, I reached out to the person, and I said, “Your stuff is amazing; what I really would like is a Dr. Zaius from the Planet of the Apes.” And his response was, “Dude, I'm working on them right now, I will email you as soon as they are done,” right?  ROSE: That's brilliant.  ANDREW: And so, I got one, you know? (photo in show notes) In gold, and ... ROSE: Oh my gosh! That's amazing! ANDREW: It sits up here with some other stuff, and it's definitely ... It was, for a while, the focal point of a bunch of work that I was doing. Now less so, you know? But ... ROSE: Different work now.  ANDREW: Yeah, but, you know, but for me, I feel like I use the pop stuff as tools for psychological sort of inner self explorations ...  ROSE: Mmmhmm. ANDREW: I'm, I mean, because I practice a traditional religion, I don't really feel drawn to use them in sort of my more religious or devotional kind of stuff, because those things already have their own avenues?  ROSE: Right.  ANDREW: But I could see how ... And also, when I was younger, if people didn't like what I was up to, I would be like, “Well, screw you, you're dead to me.”   ROSE: Okay. ANDREW: So. Whoever that was. You know? So, the idea of obscuring things has never been a part of my process. You know?  ROSE: Mmmhmm. ANDREW: But I can see how that makes a lot of sense, though, if it is? Right? And I understand that for a lot of people the sort of notion of flying under the radar, right, is important.  MELISSA: We have ... Sorry. We have a family altar in the middle of our living room, and the kids help me. We clean it off at the end of the month, and the kids help me kind of build it over the month, and it gets covered with incense dust and whatever rocks we like, and then we start at the beginning of the month again. And any given month, there is a statue of Mary, some fox fetishes from a Zuni tribe, and a couple Wonder Woman Funko pops, and whatever the kids want to throw on. And it's, you know, if my son is feeling particularly, you know, sad or feeling small, than he'll put his Thor Funko Pop on the altar, and that's his way of kind of reaching out and connecting. ROSE: Mmmhmm. MELISSA: And I've never made anything ... I've never disallowed them from putting anything, whether plastic or, you know, any kind of rocks or whatever, on the altar, because it's not really the antiquity or the ceremony around the object, it's what it means to you.  ROSE: Mmmhmm. MELISSA: And if Thor needs to be on the altar this month, cool, let's do it. You know?  ROSE: Well, and one of the things that I have in plenty is, I'm a Lego nerd. So, I have this, which is, I'm showing to you, Andrew and Melissa, it's a Lego minifig of the Tarot Reader, who is holding a Sun card and a Tower card. And when I first got one of these ... and I've got like three of them now ... I carry ‘em with me in my tarots, when I do readings out, and people kind of go, “What is that?” “It's a tarot minifig! See? This is not scary!” And ... but it's also, you know, a representation of me sometimes, when I need to focus, and so it's again how pop culture and how pop stuff crosses over with my spirituality. ANDREW: Mmmhmm. ROSE: So, it's just a thing, I think that we all need to just grasp what works for us and build our practice around that part of it, and honor the traditional, because that's important. It's finding out what the traditions really are. But then, when it makes it work for you, if connecting that with Wonder Woman for example, or getting the Funko Pop of Hercules, cause, you know, that was kind of cool, works for you, to represent that, you know, or the Athena one, do it, I think that's great. But I also, you know—be aware of what you're connecting with, too, because you're not, it's not just surface stuff.  ANDREW: Mmmhmm. Yeah. I also think that it's certainly possible with a lot of these things to start opening up in directions, and making connections with things, and then, you know, and then you can kind of go off and explore the spirituality and come back around and sort of revisit the pop culture layer with new eyes as well, right? It's a way in which we can, you know, continue to see deeper layers and maybe even sort of write extra layers on top of it, even if they're not there, right?  ROSE: Mm. Yeah, I could see that.  MELISSA: During my classes, I think Rose does this too, we both teach tarot classes, and we both use pop culture in them ... ROSE: Mmmhmm. MELISSA: And so, I have this feature that, the name of which I accidentally stole from Jaymi Elford—sorry, Jaymers!—called Pop Goes the Tarot, and I take a fandom like Firefly, and I match it with a tarot card ... ROSE: Mmmhmm. MELISSA: And, I've found the response to those has been really huge. Because if you're having a problem figuring out what the Hermit card is, or what the Emperor is, and if I say the Emperor is Erich Hartmann dressed up as a police officer saying, “Respect my authority!” I mean, that is a pretty strong connection to the archetype of the Emperor ... ROSE: Mmmhmm. MELISSA: And if they start there, and then move on to like, Benebell's gigantic book, or, like, another book that has like spiritual historical symbolic meanings of the cards, then they'll already have that first step into it and what it means—what it could mean for them. You know? And I think that if people do that with their own particular fandoms, they'll have an intimate connection with what that card is.  ROSE: Mmmhmm. MELISSA: So, it's been really fun, and I keep getting emails about ideas of fandoms to explore, but if they're not mine, I don't have the confidence to assign the cards to them, so ... ROSE: I'm still waiting for your Brady Bunch tarot.  MELISSA: Oh, that would be a good one! Okay. I know that fan, I got that. ROSE: [laughing] And I think that's the beauty of pop culture and connection with spirituality is that you are making it a little bit more understandable for yourself. And as you said, yeah, taking the cards, “Okay, this is the Emperor,” well, what's the Emperor do? You know? Is it Emperor Palpatine? Or is it, you know, the … I can't even think right now, Dumbledore, let's just put it that way, that's not even right, though. But the point is, you're figuring out which one matches up better for you. You know, I mean, the Devil might be Voldemort, he might be, you know, Darth Vader, but he also might be, you know, the little girl from The Bad Seed, which is a 1930, 45, something, I don't know, 50s movie about a bad kid who personifies as beautiful and happy and lovely and she does really horrible things for a pair of shoes in one point. But anyway. The point is that you just connect these things. And then you can figure out what your personal connection is to either cards or to spiritual path. And also, the fact that that's part of the collective unconscious as well, because all of these people … also … the moment you say, Lord Palpatine, to a group of people, most of them, I'm not going to say all, but most of them know what you're talking about.  ANDREW: Mmmhmm. ROSE: So, you know, you're doing something with a group, and you want to go okay, pull a card, “Oh, and this reminds me of Lord Palpatine,” and the rest of the audience knows what you're talking about. And that's the beauty of the pop culture. Of course, it is also needing to be aware that it is country-sometimes-specific or fandom-specific, because there are people that haven't seen Star Wars.  ANDREW: Well, and also, I think that each of these worlds has varying stories and ideas around power and around, you know, who's the Emperor or the Devil, right? You know?  ROSE: Right. ANDREW: You know, is the Emperor positive, you know? Is it really like great and endearing and lovable figure? Could be, you know?  ROSE: Could be. ANDREW: Right? Is it somebody nefarious and controlling, you know? As I was organizing this, Aidan Wachter resurfaced something he had done previously where he had put Ming the Merciless from Flash Gordon as the Emperor card. Right?  ROSE: Ooh. ANDREW: The guy's an Emperor, a horrible Emperor, but, you know? And I think that there's this level at which, you know, we can start to understand the ways in which we or people view lots of different ideas. ROSE: Mmmhmm. ANDREW: As we look at those, you know, what is the notion of justice in Firefly or in, you know, this, that, or whatever, right? ROSE: The Justice League.  ANDREW: Justice League, yeah. How good are the Greek gods, right? You know? If we're looking at Watchmen …  ROSE: Oh, yeah. ANDREW: It's a whole different matter, right? You know?  MELISSA: Batman has been a total a-hole lately, so? ROSE: Yeah. ANDREW: He always was! That's why I liked Batman! You know? I mean when I got into Batman Comics, I was reading them when like the Dark Knight starts, like the comic books start coming out, and Arkham Asylum and the Joker and the Killing Joke and all that kind of stuff, right?  ROSE: Mmmhmm. ANDREW: Batman was this pretty sort of amoral, you know, fairly dark character, you know?  ROSE: Mmmhmm. ANDREW: And it was interesting, right?  ROSE: You needed a counterpoint, though, to Superman, so yeah. ANDREW: Right? You know? So, I think that yeah, again, it's always, it depends on what we're looking at, right? Are we talking about Adam West as Batman, that's one thing, right? Are we talking about, you know, Christian Bale or, you know, these other comics and stuff, I think that that also becomes quite interesting, and then how do we reconcile sort of what's behind all of those things, you know? What is that? Right? ROSE: Mmmhmm. ANDREW: That carries through all those through lines, you know? Yeah. ROSE: Well, and being able to reconcile which versions you're using, as you're pointing out. Cause they all have different flavors.  ANDREW: Mmmhmm. ROSE: But that doesn't mean they're different characters, cause they're all parts of Batman, they're just highlighting different facets. I mean, everybody, what, freaked out when Ben Affleck was cast as Batman, and my first thought was, well, he'd make a great Bruce Wayne. ANDREW: Mmmhmm. ROSE:  Not—And I didn't even think of him as Batman, I just thought of him as the Bruce Wayne part of the character, because I think that he has the gravitas for that part. I don't know about his Batman. I'm not going to talk about that. But the point is that I didn't lose my cool over it, let's put it that way, as other people did, because they felt that Batman needed to be darker. Da. And— MELISSA: Well. ROSE: Christian Bale really pulled off a very strong Batman, I think. But it depends on who's writing it. Go ahead.  MELISSA: I think that's an important part too, is that people take these very personally. I always think that people, you know how you're not supposed to talk about religion and politics and stuff. I think that's because people hold their beliefs so close to them, they become integrated with who they are, so if you question the belief, you're questioning the person. So that's my base belief.  And I think that people take fandoms to that level too. Like I was in an elevator one time with my Wonder Woman lunchbox, and somebody was like, is that your kid's? And this was a stranger and I said no. And she goes, aren't you a little old for that? And I, you know, wanted to say, shouldn't you go, whatever ... ROSE: Yeah. MELISSA: But I almost started crying. Because it was so personal. ROSE: Mmmhmm. MELISSA: And such an intimate thing for me, and I was like, I can't fix what she picked on. I can't make that different. It is part of who I am. So, it isn't something that I can like hide it behind my back and pretend that it never happened. She picked on something that was really intimate with me. And I think that that's why, like people get really upset if their identity of who Batman is, is picked on or it's shifted from who they say it is. It's very personal.  ROSE: Yeah. By the way, the response to that should have been “Um, no,” and “Where's your sense of imagination?” But anyway. ANDREW: Well, and so, one of the other fandoms that I quite enjoy is Doctor Who, right?  ROSE: Yes!  ANDREW: And Doctor Who is an interesting one in that regard, because Doctor Who is always changing, right?  ROSE: Mmmhmm. ANDREW: And, you know, I think that it's kind of, it's one of the things that makes it fascinating for me, right? You know?  ROSE: Mmmhmm. ANDREW: I certainly have my favorite and less favorite iterations, you know?  ROSE: Mmmhmm. ANDREW: But yeah, I think it's really interesting, you know? And I think that this notion that we end up at, right?  ROSE: Mmmhmm. ANDREW: I think that it's one of the reasons that we like fiction so much, right? In its various forms. Is fictional characters or stories or whatever: they're allowed to change, right? But if we walk through the world, it's easy to end up in places and around people where it's much harder or maybe sort of unofficially not permitted to change, right?  ROSE: Mm. ANDREW: All of those social constructs of our job and our relationships and our friends and stuff can sort of exert this force that seeks to keep us in a constant relationship, right? We always have to be Ben Affleck, or we never can be Ben Affleck, or whatever it is about that Batman, right?  ROSE: Mmmhmm. ANDREW: And yet these stories and the way in which both are reinvented as the worlds get rewritten, but also as they go through their journeys, they get to become different people, which I also think is very fascinating, you know? Yeah. I think the ... I think that, you know, bonking someone in the head with your Wonder Woman lunch bag is probably a good time.  [laughter] ANDREW: I endorse that. The Jack Burton in me said “Do it.”  [laughter] ANDREW: Yeah. MELISSA: It's all in the reflexes.  ROSE: Well, and I ... it sounds like you were surprised by the commentary too.  MELISSA: Mmmhmm. ROSE: Cause that is kind of surprising, it's like, why would you say that to someone that you don't even know?  ANDREW: Yeah. Well, it's ... Yeah. And I know lots of people who complain or make comment about people doing cosplay or people doing ... I'm like, “Why on earth are you peeing in someone else's Cheerios?”  ROSE: Mmmhmm. ANDREW: Just let them have their fun and do whatever they're doing, like, what does it matter to you? Why do you care, right?  MELISSA: That is such a visual, thanks! ANDREW: You're welcome. But why on earth would anyone care what you watch or don't watch or carry or all these things, right? Like just, you know.  MELISSA: And I've gotten emails from people who said that, like I've had four or five, actually, in the past couple years that said I'm making light of a sacred tradition, and I'm like, if you don't like my book, cause my book is pretty light, I connect things to the publisher, I connect them to stories in my life, I connect the cards to pretty much anything that I find relatable, as a form of teaching. If you don't like it, don't fucking read my book. That's fine. Don't read my stuff about pop culture. Don't. Go find something else that you relate to. If you find yourself wanting to send that email, also don't do that, because, you know, blocked and deleted, as my kid says. It's just, why would you do that? Why would you take the time to try to impress yourself on another adult who already has their ideas? And it just seems so futile. And self-promoting and crappy. ANDREW: Well, why do people do these things? What do you think?  MELISSA: I think they feel small. and they want to feel big. That's … I think it's sad. Well, I mean, it pisses me off. But I also think it's sad. And, you know, it's a way for them to feel big. It's a shitty way to do it, but it's a way, you know? ROSE: Yeah. And also, it's a way to say, “Hey, see, I'm smart, I know this thing, and maybe you don't, and here, let me explain it to you so that you see the error of your ways.”  MELISSA: Well, actually ...  ROSE: And that's, I think, a big thing that's going on is, you know, as the older guard, if you will, starts passing on, unfortunately, the younger guard is going to take what they've learned and they're not going to ignore the sources, but they're also going to make it their own. And I think that's what you do, is that you remind people, yes, there are these big things and sacredness to everything and please honor that, but while you're learning that stuff, to be able to use your tools now, here's a way to connect it to what you're going through with your everyday life.  I mean, part of, okay, James Wanless, cause I talk about him a lot, in general, is him, he created the Voyager Tarot. If you look at his courts, they're not knight/queen/king/page, they're child/woman/man/sage, because it was like, okay, in the 80s, we don't know, anybody, really, not in America, who are knights, queens, kings, and pages, really. Yeah, if you go to England, you can find them, I know, but I know a child, I know a woman, I know a man, and I might even know a sage, who is someone who knows a lot of stuff, so [sigh]. That's like … And it's modernizing something. That didn't mean he threw out the past. He just brought some stuff up to the future. And I think that's what you, Melissa, are doing with your work, is that you are taking this sacred knowledge that you learned, and then applying the stuff that you love and connecting them and making them more palpable for a modern view. Again, not ignoring where it came from, but not saying, okay, we can ONLY talk about it in that fashion. Because you need to have something that you can connect to, or it's not going to stick. At least that's been my experience.  MELISSA: My biggest hope about this book is that it is completely irrelevant in 30 years. I would love that. Because I want everybody to just kind of get involved, and I want ideas to change, and they're already a couple of things that I put in it that I'm like, damn it, I kind of want to fix that, but it's too late. And, because I think that, you know, my kids think different things than I do, and they're 12 and 14, and their kids are going to have a whole different perspective. And I think that tarot lends itself to being whatever you need it to be, and so I think that what people will need it to be in 30 years is going to be something entirely different. I think that's beautiful. You know?  ANDREW: So, I kind of, I agree, and I disagree with you. ROSE: Okay. ANDREW: I want to, I'm going to throw out some other options here. And I'm going to start by framing it in a different context and then come back to tarot. Right? ROSE: Okay! ANDREW: So, as you both know, and as people who listen probably know, right? I practice the Orisha tradition in a very traditional way. Right? And, so, for me, this is a very sacred thing, you know? And certainly in my practice, I endeavor to follow the traditional ways of doing things and work with my elders and all of that kind of stuff.  And, so here's this thing that I identify and hold very sacred and not immutable, and not that I think there aren't a few things that might benefit from changing, but in general, I'm very like, this is it, these are the things, this is how it's done, and these are the beliefs within that structure about how these spirits work with people, and so many things, right? And then, I run a store, and I go out in the world, and I do things, and people do all sorts of other stuff, right? And that stuff ranges from interesting and sort of regional difference, to like horrendous, in my opinion, misunderstandings and appropriation, right?  ROSE: Mmmhmm. ANDREW: And, so, for me, there's this practice where I have my own structures, and beliefs, and structures in which I work, and I look out from that place into other things that people are doing, and all, so much of it I don't understand what's going on at all ... ROSE: Mmmhmm. ANDREW: Or, from a traditional point of view it's problematic or inappropriate. But I recognize that everybody's free to do whatever they like, and so I just largely ignore, or just don't engage people when they're doing other things, right?  ROSE: Mmmhmm. ANDREW: When it comes to tarot, I think that it's very challenging, you know, and Mary Greer just had a big post on this on her Facebook. If you're a follower of hers, you could probably scroll down a bit and find it. About this sort of, can we just do anything with tarot, right?  ROSE: Mmmhmm.  ANDREW: And I think that to me, while it's not as clearly defined as my religious practice, which is a very clear and sort of longstanding traditional structure, I think that with tarot, there's this sort of central core of things, which to me encompasses what tarot is, you know?  ROSE: Mmmhmm. ANDREW: And as you migrate out from those sort of pieces, and depending on which sort of pockets you choose to work with, right? Are you a Rider-Waite person and falling kind of in that line? Are you a more esoteric person and fall in that line? Are you reading in a more sort of European style with, like, Marseilles cards and so on ...? ROSE: Mmmhmm.  ANDREW: But to me, there's a place at which it loses its cohesion as we start doing anything with it, right?  ROSE: Mmmhmm. ANDREW: There's a place at which the absence of what I sort of perceive as coherence starts ... I again … I have a similar feeling, although it's in a different way, where I just stop understanding what's going on. You know? I just don't understand, what is this? What's happening here? How does this work? So. Anyways. That's my response to what you said, Melissa.  MELISSA: That was a lot. And I do agree with you, but I think what I was trying to say, and maybe didn't do a good job, is that my opinion is not the only opinion. And that there is going to be a core. It can't be tarot and be 10,000 different things at the core, but it has to be basically the same thing for everybody.  But I'm not teaching the core of anything, I'm teaching what I think, and I'm teaching what's relatable to me, and, like, I learned to read on this Eden Gray book, and I read it so much that it's held together by duct tape and prayers, I mean, it's just, it's really beat up. But she didn't speak my language. And it took me a long, long time to figure out what the hell a Hierophant was, how to say it, I'm still not sure if I'm right, I couldn't relate to it at all.  It wasn't until I found Rachel Pollack and Mary Greer, that I went, “Oh! They're speaking my language!” And Barbara Moore spoke my language, you know? And those three women taught me tarot. And Eden Gray tried to for like 15 years, but I ... It was so far removed from who I was and my understanding, that I had to read it with a dictionary in one hand, you know, to try to figure out what the hell she was talking about.  ANDREW: Mmmhmm. MELISSA: So, when I say that I hope that my stuff becomes irrelevant, it's going to, I'm not going to be relatable to a 14-year-old in 30 or 40 years. It's just not going to happen. And I think that's great. You know?  ANDREW: You never know, you'll have a syndicated tv show at that point, and ... MELISSA: Yeah... ROSE: A couple of books, and movies, and people will be following you on the Internets, and ... ANDREW: Manga and reinterpretations of your books, and reinventions, and ... [laughter] ROSE: You will be then flown to China, many times! And! But no, seriously. And I think I agree with Melissa on this, but I also see what your point is, Andrew, and I think what I ... I'm not saying throw the baby out with the bathwater if you will. Because again, if you're following a tradition, that's very different. In my opinion. Because, again, like you said, your Orisha has a structure. ANDREW: Mmmhmm. ROSE: And tarot has a structure, true. And adding pop culture won't—shouldn't, let me be more specific—shouldn't take away from the underlying structure. But as— ANDREW: And I don't think that pop culture is at all an issue in relation to tarot— ROSE: No, no, no, no— ANDREW: I wouldn't be having this conversation if I did, right?  ROSE: No, no, no, no—no, no. No, what I'm saying is I think that the way that I may have phrased it is like, it does not apply to everything. You cannot apply ... You can't take the Orisha tradition and then apply pop culture to it ... They're two very different things.  ANDREW: Mmmhmm. ROSE: And there is a foundation in tarot that is being something you can move and mesh with. But it doesn't, the foundation doesn't go away, even when you apply the pop culture.  ANDREW: Mmmhmm. MELISSA: And I wonder if—oh, I'm sorry. ROSE: No, go ahead.  MELISSA: If the difference between the two is that Orisha is sacred and when tarot is sacred to someone, they don't really want pop figures in their tarot.  ROSE: Right.  MELISSA: So, it's how close you hold it to who you are and your faith. And tarot to me is a tool, it's a stack of pretty cards that help me do my thing, that's fantastic, and I'll be really pissed if ... ANDREW: Pop culture is sacred to you, right?  MELISSA: It's a tool, it's a tool that I love, but I ... you know, I don't have it on my altar, I don't worship it. I don't think that. ... They're a tool that I can use really well, but that doesn't mean that they're sacred to me. You know? That might be the difference, you know?  ANDREW: For me, with my tarot cards, right, I'm a huge fan of the Joseph Peterson reproduction of the Jean Noblet Tarot de Marseilles. That is basically the only one that I read with right now. And so like, when I realized that they were going to go out of print, I just took three and put them in a drawer, cellophane-wrapped, so that when the one that I'm using now wears out, which it is starting to kind of get a bit worn, I can just be like, yeah, I don't need to be sad about this, they're just ink on paper, I'll go get another one from the drawer, you know?  MELISSA: Yeah. I did the same thing with the Uusi Pagan Otherworlds Tarot. I saw one picture—Ryan Edwards posted a picture of it, and I bought two. And I was like, this is for me, and this one is for future me. And future me is going to thank me, because I'm going to read with this about ten times a week forever, and then I'll need a new one, because they speak to me so much. But it's just like a really good chef's knife. You know? If you find the knife that fits your hand, that's the one that you're going to want to have around.  ANDREW: Mmmhmm. MELISSA: Not that I can cook. I really can't! But I know that knives are expensive.  ROSE: Knives are important, knives are important, good to know, I agree. But again, it's kind of like, you're honoring the basis, you're not changing it. And you're adding a layer to understanding, I don't ... [sigh] It's just, oh gosh, that's just two very separate things for me.  Cause again, I do put tarot cards on my altar, and I generally use the Rider Waite Smith just because it's simple for that. I don't read with one of those very often, unless I'm at an event where I don't know if people are going to know it. I bring in one with me, but my cards always vary, I'm either carrying around the Everyday Witch Tarot, which just recently came out in the last two years, or the Druidcraft, which I've cut the borders off of, which was a thing you didn't do back in the day and now you do if you want to, and I've got like three copies of that particular deck cause it spoke to me.  I've got my Robin Wood because again, my mood changes, I mean I've got three different copies of the Voyager, and I have one that I've cut in fours so that I can like, have a focus, I need to have something focused, pull that corner of that card and go, okay that's the thing I need to look at, then go get the bigger image and figure out what that was, and … But again, I don't think I'm getting rid of the sacredness that the tarot, air quotes, is founded on, cause again we're still, there are still arguments about how that's been founded, but anyway.  But I wouldn't necessarily take pop culture and put my religious aspects on it, cause like I said I'm trying to study Celtic recre- recreation- bleh. Ah, talking! Celtic reconstructionism, that's the word, and I'm trying to find out that by reading their actual text. And that's not … But again, now how do you talk to people who are studying Norse mythology right now? And, you know, all the love of all of the Thor movies, and all of that, you know, and what about Loki and those movies, cause people are now making their version of Loki look like Tom Hiddleston. Lovely as he is, that's not the Norse mythology Loki. ANDREW: Mmmhmm. ROSE: So, but they're blending that a little bit. And is that going against the sacred text, because that's their image of it, even though they may be reading the actual text, they're still visualizing Tom Hiddleston? I don't know.  ANDREW: Mmmhmm. MELISSA: I'm always a fan of visualizing Tom Hiddleston, just to be on record, I have no problems with that.  ROSE: [laughing] ANDREW: I think few people have a problem with that, very very few people. Yeah. ROSE: He's lovely, but, do you know what I'm saying?  ANDREW: Yeah, absolutely.  MELISSA: Yeah, absolutely.  MELISSA: But I think it again goes to, how close do you hold it to you? If that's something that you hold very close to you, then that's not okay, and I think that we have to be really mindful of that, with other people, of how close they hold something, before we go goofing around with it, you know? For sure.  ROSE: Did that answer your question, Andrew?  ANDREW: Did I have a question?  ROSE: Well, I want to make sure we spoke to the ... cause again, you said you agreed and disagreed with our statement, and I'm thinking, well, yeah, I get both of what you're talking about, and I want to make sure that we responded.  ANDREW: Yeah, I think that there's a couple things, right? One is, people get really upset about the tradition of tarot. Right? And what they mean by the tradition of tarot depends on who that person is, right?  ROSE: Yeah. ANDREW: Do they mean, you know, Arthur Waite, and Rider-Waite-Smith, and sort of the various things that come from that? ROSE: [whispering] The Golden Dawn! ANDREW: Do they mean, you know, something different, like ...? And to some extent, I think that there's this sort of ... It's a ... It's a fake argument, right? Because ultimately there are at least a handful of branches of tarot from a big perspective, right?  ROSE: Mmmhmm. ANDREW: You know, but you can go down and then there's all those sort of branches that come from these things, and if you're in one and looking at the other, they're always kind of challenging, right?  ROSE: Mmmhmm.  ANDREW: I mean I started reading tarot initially with the Mythic Tarot but really focused on Crowley's work, right, and so I basically just read The Book of Thoth, right, over and over and over again ... ROSE: Mmmhmm. ANDREW: And people would say to me, like, well how do I learn Crowley's Thoth deck, and I'm like, “He wrote a book, you read it, like, I don't understand the question,” right?  ROSE: Right.  ANDREW: And, it's kind of unfair, cause the book is complicated and obtuse and difficult to read and you know, all of those things, right? But again, it was the only thing I could get my hands on and, back in the 80s and 90s, as far as I knew, it was the only thing in print. There was nothing else to get. So, I was like, I'm just going to keep reading this thing until it makes more sense. ROSE: Mmmhmm. ANDREW: So, there's that, right? But I also think that … I think there is the challenge where people layer other things like well, maybe like pop culture, certainly like their own intuitive or self-derived meanings, and then assert those as like, you know, universal or inherently true or all those kinds of things, right? Because there ... I think that one can do anything you like with tarot, and I think that you should do everything that you like and feel like you want to do with tarot. And associate those meanings and all of that kind of stuff ... ROSE: Mmmhmm. ANDREW: The challenge is where people sort of erase the rest of the branches of the trees, right?  ROSE: Mmmhmm. ANDREW: You know, I've met a bunch of people who were very good psychics who used cards, but I would never really consider them card readers because what they do has no bearing on anything that I've ever understood to be reading the cards. ROSE: Hmm. ANDREW: They lay them out and they start talking, and they're like, “Oh yeah, this one, and blah blah blah blah blah,” and I'm like, “Why is the Ten of Swords getting a new job?” and they're like, “I don't know, that's the message I get,” and I'm like, “Okay.” And their readings are true ...  ROSE: Right. ANDREW: But they literally have no bearing whatsoever on anything that anybody would agree upon who has studied cards at all. Right? So, I ... ROSE: Huh. ANDREW: But those people—the couple of people that I've met that way—asserted what they were doing was traditional, was reading the cards, and I'm like, “It's not, it's something else, you know?” And not that it's invalid, but it's where things get confusing, right?  MELISSA: Mmmhmm. ANDREW: So. Yeah. So that's my mix of things.  ROSE: Now I want to meet some of those people and see how they read. Cause that'd be interesting, cause the Ten of Swords as a job ... Huh. Interesting.  ANDREW: Yeah. ROSE: Interesting.  ANDREW: It's easy. You just like, deal out like 20 cards on the table in some random ever-changing pattern every time you do it, and then you just look at them and say things, and that's it. That's what it looks like, so. ROSE: Okay. All right. I will have to find somebody who does it that way, then. That's interesting. Yeah. Hmm. I don't know.  ANDREW: Uh-huh. Were you going to say something, Melissa? I saw you like, lean in there.  MELISSA: Yeah, I, you know, I think that I've read like that before, when I've just done the readings intuitively and the cards don't matter. I don't … I hardly look at them, and if I need them to make a point, I'll find the card that makes that point with what I'm saying, but it becomes like a connection psychic reading or whatever, and I'll glance at the cards and just do the reading, and I'll pull stuff out of wherever it comes from, and the cards … Basically shuffling them helps the person relax, you know? Handling them helps me get in the place that I need to be, and then the reading just happens.  And, should I see something in the cards that pushes forth what I'm getting, then I'll be like, “Oh, yeah, this thing here, right, yeah, this is what the sword is doing,” and it kind of ... I did it more when I was first starting out, because I didn't know what the hell I was doing. And I was like, “Oh, well, I'm thinking about your mother, and here's a lady sitting in a chair, so clearly those two things are related.” But now, if I'm not paying attention to the way that I'm doing readings, I'll just start reading for somebody while they're shuffling, before they've even put the cards, like, down, and I'll start the reading, and then I'll be like “Oh, crap! I was supposed to wait. Sorry, my bad!” And that's just how my readings have evolved. So, it's strange, but, you know, it is what it is. I'm not everybody's cup of tea.  ROSE: But you are someone's shot of whiskey. It's fine.  MELISSA: I'm a bit weird in that way, but I think that it's just kind of merging two different styles of reading, because I can read just the cards, and I can read without them, and when I merge the two, sometimes one way is stronger, and sometimes the other one is. So.  ANDREW: Yeah. But you're not ... it doesn't sound like you're confusing the two.  MELISSA: No. They're definitely different.  ANDREW: Yeah. MELISSA: And. Yeah. Yeah, for sure.  ANDREW: So. For people who want to play with pop culture, what should they do?  ROSE: What do you mean?  ANDREW: Well, people listening to this and maybe this is a newer idea, or they've been thinking about it, but don't know where to start? If you're, like, going to start, like, incorporating or thinking about pop culture as a thing that could overlap and intersect with spiritual practice, like reading the cards or something else, where do people start?  MELISSA: I always like, when I have students, I ask them to start a tarot journal, and I ... One of the first things I ask them to do is to find their favorite fandom and match the major arcana to as many characters as they can, and then we talk about why they came up with those answers. ROSE: Mm. MELISSA: The other thing I do is ask them to find a song for each card. And a song that kind of speaks to the meaning of, like there's a song called “Pendulum Swinger,” and I'm like, this to me, by the Indigo Girls, is the High Priestess. And, so, they listen to the song that I pick, and I say, “Why do you think that I picked that?” And it just gives us like, an hour's worth of conversation based on a song in Firefly about cards, that it helps them connect to them in a way that they didn't know that they could, and it's fun. It's really fun. So, that's what I do. ROSE: I generally try and have people just look at the cards and see what they see. If they're new, and they're like, “I'm not ... This makes no sense!” The first thing I tell them and, sorry people who write the Little White Books, or the LWBs, I tell them to put that away. And to just take time with, you know, tarot journal, every day, pick a card, write what you see, tell me what it feels like to you, find a word, just one word, to describe that card. And go through all the cards.  And then, is there something in your community, your stuff you love, the interests that you have, that comes up for you when you see that card? Write that down. And then, when we meet, we talk about what it is you saw, why did you see it, and how does it connect? And sometimes it's pop culture, sometimes it's just, you know, something they read, but, and that's still something that's going on around them, and then we talk about it. And then, you know, it might be—cause most of my friends are Star Wars fans—we talk about Star Wars connected to the tarot. Or we'll talk about Star Trek cause that's the other fandom, cause we're old school like that.  ANDREW: Well, when I ... ROSE: In that way.  ANDREW: Was studying Kabbalah the first time, Star Trek Next Generation was on the air, right? So, the conversation was, all right, Tree of Life, which one's the Captain? Which one's Worf? Which one's, you know, whoever, right?  ROSE: Yeah. ANDREW: Kind of running through that. And making those parallels and sitting in a room of people and discussing that.  ROSE: Mmmhmm. ANDREW: That's such a wonderful, like, I think that one of the great things about these kinds of ideas is the dialogue about where they can get ascribed to is tremendously educating, you know?  ROSE: Mmmhmm. ANDREW: There's no right or wrong answers, you know, depending on the angle or the lens we use, they could be a variety of things, right? You know? I mean, Jack Burton can be the Fool, right? But they can also be a variety of other things depending on where they are in that journey. Right?  ROSE: Right.  ANDREW: But, yeah. ROSE: Well, and who would you make—I would say Wang might be more the Fool, and Jack is the Magician.  MELISSA: I don't know. I put Wang as Temperance, and Burton as the Fool, cause Wang balances mind, body, and spirit a lot better than anyone else.  ROSE: Ah. ANDREW: Yeah. I think, I mean. You think about Jack Burton, you know? Especially that scene where like, all of the scenes with him that machine gun, right? Like he's there and he's got this machine pistol thing, right?  ROSE: Yeah. ANDREW: He jumps out and he tries to shoot it and he's like, “Oh, it doesn't work.” And then he goes back and tries to fix it, he comes back, and all of a sudden everything's whatever, he drops it, or he shoots the bricks over his head, they hit him in the head and he falls down, you know like, there's this constant set of things. To me, Egg Chen would be the Magician. Right? You know? He's got his potion, right?  ROSE: Yeah.... ANDREW: That helps him see things nobody can see and do things nobody can do?  ROSE: Yeah... ANDREW: And he's got his bag and ... ROSE: But I would make him the Hierophant.  ANDREW: Hmm. ROSE: I'd make him the Hierophant because he's the teacher, even though you might not want to learn the lesson, or you're not ready to see it, he's got the answers. But that's me.  MELISSA: Yeah, I think that Gracie would be that, because Gracie has all the back story and the information that they're missing to go on their adventure, so Gracie Law basically jumps in to say, “Oh, by the way, you need to go to this place, this is who that guy is, here's what he's up to, here's who these guys are, and in that way he hands them the keys to their adventure, right?” ANDREW: Mmmhmm. MELISSA: And the cool thing about this conversation is, all of us disagree, and nobody's being an asshole about it.  [laughter] MELISSA: Which I think is really cool, and that more people should probably do when they're talking about tarot. ANDREW: Perfect. ROSE: Yes! No matter what the lens that you're talking about it with, I would agree.  ANDREW: Absolutely, absolutely. All right, well thank you all for hanging out and indulging my ridiculousness around this conversation. I deeply appreciate it. Rose, where should people come find you online?  ROSE: You can find me on Twitter @RoseRedTarot, and also on Instagram @RoseRedTarot, or you can find me at Tarot Visions podcast, on iTunes and Pod Bean. ANDREW: Nice! And links in the show notes. And, Melissa?  MELISSA: If you Google Little Fox Tarot, you'll find me. I'm out there! ANDREW: Perfect. Awesome. Well, thank you so much, and yeah, it's been really fun and ridiculous, and thanks for agreeing and disagreeing but certainly for showing up, so, awesome!   

This week I'm joined by the wonderful Dr. Al Cummins. We chat about his beginnings in spirit work, what led him to the saints, and we also get into his Geomancy work.  Connect with Al through his website and be sure to check out his awesome tumblr as well. We are also proud to carry his new book A Book of The Magi and Cypriana: Old World which he is featured in.  If you are interested in supporting this podcast though our Patreon you can do so here. If you want more of this in your life you can subscribe by RSS , iTunes, Stitcher, or email. Thanks for listening! If you dig this please subscribe and share with those who would like it. Andrew   If you are interested in booking time with Andrew either in Toronto or by phone or Skype from anywhere click here.   Trascription   ANDREW: So, welcome to another episode of The Hermit's Lamp podcast. Today, I am on the line with Al Cummins, and I've been following Al's work for some while now. I've been looking at his look at geomancy, and I've been following some of his work on saints and other things, as well as a bunch of collaborative projects that he's done with people who I hope will certainly be future guests of the show as well. So, but, in case people are just coming to this discussion and don't know who you are, Al, why don't you give us a quick introduction? AL: Sure, sure. Hello! Well, firstly, thank you for having me on; it's great to get to finally chat to you. ANDREW: Yeah, my pleasure! AL: My background is kind of one of those dual forking pincer movement things of academic training in the history of magic, which I did through the University of Leeds, and then did my doctorate at the University of Bristol and Professor Ronald Hutton about early modern British magic primarily, but some wider European influences as well. It's inevitable when you're talking about Renaissance magic that you're going to bring in, you know, the big guns of Heinrich Cornelius Agrippa and things like that, so obviously there's a Continental influence going on there. And my other, you know, the other prong of that two-forked pincer movement, is I've been a practitioner and a diviner and a consultant sorcerer for a number of years and I love the interplay of the two, as I'm sure many of your listeners do as well. That false dichotomy that is often set up between those that just study and those that just do, and I've never met a serious magician who wasn't also someone who had made a real effort to learn about his or her field and be up on the current academic research. Likewise, in academic conferences, it's often, after a couple drinks, you know, people are a lot more … looser and willing to talk about what they've actually tried and things like that. And so, I like existing in that kind of gray place between being both a practitioner and a scholar of this stuff. ANDREW: I think that that … I mean, it's kind of one of the … I mean, maybe it's been a plague of every era, but I feel like it's especially a plague of the modern era, or the time in which we find ourselves. AL: Mmmhmm. ANDREW: This sort of duality or multiplicity between things, you know? AL: Mmm. ANDREW: I remember trying, I periodically go through these sort of journeys [static 00:02:36 through [00:02:44] when I talk about how I talk about that. A sort of bridge of divination, philosophy, psychology, you know, and magic, you know? AL: Right! ANDREW: To me, they're indistinguishable from each other when we look at them as a whole. And we can draw lines in different places, and that can be functional, but to me, there's no division between doing a piece of magic and talking about somebody's psychology or thinking about somebody's psychology as it's involved. You know? AL: They certainly don't have to be mutually exclusive. And one of the things I like to riff on when we're talking about … I was asked recently to talk … whether I subscribed more to a spirit model or a psychological model, and I kind of did that classic attack the question thing of refusing to ally with one or the other, based off the fact that, you know, psychology, psychiatry, these are both, as far as I'm aware, 15th century French terms. It is not anachronistic for us to look at the magic of the 16th and 17th centuries as being something that combined an understanding that there were spirits and there was also pyschology, and that someone who was mentally unwell in some way, or had an impairment of mental or cognitive or emotional faculties, might also attract spirits who might haunt them. Likewise, the Devil could work through, if you read these heresyographies, could work through the agency of madness, and induce it. And so, rather than producing this very simple set of straw men of either at all in your head, or at all the actions of spirits, or energy, or however you want to frame your model of quote unquote objective magic. Big heavy scare quote fingers there! [laughs] You are inevitably bringing in an aspect of both, so one of the most famous spiritual physicians, kind of a cunning man, certainly an astrologer physician, an angel summoner, and magician, Dr. Richard Napier of the mid-17th century, who was regarded as an expert in the impairments of mental faculties, people came from a long way away to work out whether ... you know … would ask him to work out whether or not the patient was possessed, haunted, under the influence of witchcraft, or the ministrations of the Devil himself, or was physically unwell, producing brain disease symptoms, or was mentally unwell after dealing with a trauma of some kind, or any combination of those factors, right? ANDREW: Mmmhmm. AL: These were not mutually exclusive things. And in fact, you know, often if you were suffering from one, you would probably start to develop the symptoms, at least, if not the underlying pathologies of the others as well. And so, one of the ways Richard Napier worked around this was divination through both astrology and geomancy, and also through summoning the Archangel Raphael, who he seems to have had a very very close relationship with, and ... [laughs] Such a close relationship! On the one hand, people like William Lily, one of the most famous astrologers of the 17th century and John Aubrey, who was a sort of Fortean of his time, helped repopularize Stonehenge and things like that—both of them visited Napier relatively frequently, apparently, or at least several times, and remarked that he would go and had an angel closet of some kind, which was not an uncommon way of these practitioners to do their thing, apparently, and would, you know, stand there and invoke angels for an hour or two, and then go and do his consultations. But the thing I like pointing out about Napier is that such was his close relationship with the Archangel Raphael that he would call up the medicine of God to do these kind of consults for him or these referrals, and frequently disagree with the angel's diagnosis! [laughing] Which I love! This is not someone who is an iconoclast, he's not doing this to like, you know, raise a middle finger to God or anything. He was regarded as an incredibly pious practitioner, but I think that's an interesting set of relationships in terms of how to navigate a spirit and psychological model and also use spirits to investigate that and to not necessarily believe everything of the signal that you are given, right? Or everything of the noise that you are given? To be able to discern which parts of that seem more sensible than others. ANDREW: Well, I think that, I mean there are a couple ... There's a bunch of things now that you say that are really interesting. But let's talk about the first one first, which is, I think that it's something that is unfortunate, and it doesn't seem very common these days, is this sort of capacity to differentiate or understand the distinction between what might be spirit … purely spirit ... I mean, as you say, it's a muddle, right? AL: Mmmhmm. ANDREW: But what parts of it, or in what ways might we be able to discern, is this a spirit-caused situation? Is this a psychiatric-caused, you know ... or all these other models that you talked about? You know? And it's one of those things where, I remember working with clients and sort of receiving instructions from the spirits that I work with about how to interpret what I see as their energy ... AL: Mmm. ANDREW: ... in ways that point between these different pieces, right? AL: Mmmhmm. ANDREW: ... who have this certain kind of energy pattern ... You know, they would more often than not have these more psychiatric issues or so on ... AL: Yeah. ANDREW: ... unless [laughs], unless, they were like super hard core meditators and really really evolved ... AL: Hmm. ANDREW: ... at which point those patterns would kind of merge, you know, which was always very interesting to me, you know? AL: That's fascinating. ANDREW: There might be ways in which people had, you know, like, people talk about premature kundalini awakenings or, you know, other kinds of things, that there are these states that might be helpful later on ... AL: Hmm. ANDREW: But which, when they emerge unbidden or they emerge alongside other kind of things just cause tremendous problems, you know? AL: Right. And that's interesting from a perspective of a consultant and a diviner for someone, and for clients, especially, where, you know, you have identified the pattern of energies at work, it's now, often, I find, your job to find a way that that's useful, right? ANDREW: Mmmhmm. AL: Which I think is ... you know … sometimes, the useful thing is to say, that would be a decision that would end in rack and ruin, it doesn't look like it's going to help you, right? Or, it's ... I mean, I read with geomancy very often for clients, so—I primarily read playing cards and geomancy these days, and there are figures that can fall that portray danger, deceit, the potential for addictive behaviors, and a variety of other overly impassioned vice kind of like problems. And it's … the figure is Rubeus, and refers to the spilling of blood. It's considered bad for all things except that which requires bloodshed. Now, that means from a medieval/early modern perspective, it was good for phlebotomy, and it could occasionally be useful for voiding ill humors through that bloodletting stuff, and there are kind of some equivalencies that you can find, like nowadays, other kinds of … it can recommend going to see your doctor, that kind of thing. ANDREW: Mmmhmm. AL: But finding a way for Rubeus to do something useful in a chart ... if it's spilling something, you know, I have before now found myself having to take a bottle of red wine to a crossroads and upend that, as a means of, like, placating a spirit or working through a set of very martial energies and workings, for that to be useful. That set of virtues, that pattern was present once the divination confirmed it, and especially with the attendant spirit contact around it, it was also bringing that thing in, right? And so, finding a way that that's useful in some way, to be either the thing that is subject to it or the thing that is enacting it in the world, finding a way for that violence, in this case, to be useful in some way, to break an old pattern or to stand up to someone or any number of those other things. ANDREW: So, when people come to you for a geomancy reading, are they people who are going about their lives and are just inclined towards divination? Or do you find that it's people who are sort of inclined towards more, I don't know, for lack of a better word, sort of esoteric or kind of occult and philosophical kind of approaches to life already? AL: Yeah, I wonder that myself sometimes. I think a materialist overculture, if I can, you know, briefly jump on a soapbox, produces a statistical slide towards people who are already aware of magic and, you know, think it's worth paying a professional to divine for them. So, often there's someone with some kind of practice or some kind of set of beliefs, or even just, you know, have witnessed things happened or have had experiences that lead them to suggest that there's something valid for them in this. I get a range of people. I get some people who are, you know, some of my clients are, you know, classic people seeking divination, at a crossroads in their life. You know, recently divorced, or wanting to change career, or wanting to do something different at that crossroads? I also work with a lot of artists and event coordinators and things like that to plan events and ritual and ceremony and works of art, as well, and it's something that I like to point out to people who are, use the idea of a professional diviner or consultant being someone that would be useful to have on board a project, which is that this doesn't have to be, in much the same way that other magicians talk about magical work, doesn't have to be triage, doesn't have to be "oh god oh god oh god, emergency emergency, I need to, you know, pay my rent," or something. Those are valid things … ANDREW: Sure. AL: … to get help about and to need to deal with, but so much better is prevention than cure, right? ANDREW: Well, I, you know, not to say that we might not find ourselves in a martial sign that requires some kind of bloodletting or other kind of, you know, easing but, yeah, but if we're on top of it, on the regular ... AL: Right. ANDREW: You know when the thermometer starts to rise, we can deal with it then, before it kind of gets too high, right? AL: Yeah, yeah. Yeah. And so, you know, I find divination and consultation something that I end up doing for people who are not necessarily looking to massively change their lives as much as enrich them, right? It's not just people who are unhappy and it's certainly not just people who are desperate, which I think is also a little kind of … It's a bugbear of mine that, the idea that you would only ever consult, you know, a card reader or a professional astrologer if you were, like, desperate in some way, and I think that's a very unfair characterization of ... ANDREW: Mmmhmm. AL: ... people. Most, you know, the vast majority of my clients are people who take their divination very seriously, who employ it in a very mature and responsible manner in order to have better … to … rather than abnegate responsibility, to take that responsibility on more, and that's, you know, the role of a diviner, right? Is someone that can help someone chart the hauling coherence of influences around them, and empower them further, to be able to make better decisions and live their better life, right? ANDREW: Mmmhmm. And especially, I mean, to kind of come full circle here, if the people are dealing with a muddle of unknown problems and consequences, you know ... AL: Mmm. ANDREW: ... from spirits to mental health to physical health to whatever ... AL: Mmm. ANDREW: ... being able to sort that out, if the person is willing to take ownership of that and work with it, and go from there. I mean, that can be one of the most profound things ever, right? You know? AL: Absolutely. ANDREW: You actually can remove this spiritual influence, and then what you're left with, you know, while still no small thing, is then adjustable by other realms, you know, or other practices. AL: Yeah. ANDREW: You know? It's really, it's quite wonderful, you know, and .... And sometimes even knowing just, you know, knowing that it's in fact none of those, it's like, "Hey, you know what? This is not a spiritual thing." AL: Right. ANDREW: "Let's go back for this, you're good," you know? And that in itself is quite a liberation, because it gives an answer, even if it's, you know, even if then it leaves other questions, right? AL: Yeah, exactly, yeah! And it's also, you know, one of the things about divination as diagnostic technique is that it's bespoke, right? It's for that individual, at that particular time in their lives, with these particular choices and influences and patterns of virtue around them, right? So, it's by necessity a site-specific, time-specific, person-specific thing. It deals with … there is a ritual that is going on between diviner and client there. You are locating the client as a locus about which these forces are present, right? And in naming them, we are also kind of bringing them to light in some way and apprehending them in some way ... ANDREW: Mmmhmm. AL: ... and that hopefully becomes useful as well. And this is especially useful when diagnosis becomes not just prognosis but also an attempt at treatment and remediation, magically speaking, which is something that I think is very important, is not just telling someone, "this is the nature of your circumstances and conditions, good luck with that" [laughs], and signing out, so much as saying, "okay, well, you know, this is the difficulty in your career path at the moment. Let's see whether we can boost the positive influences that say that yes, there is a path for you in this career," for instance, for that kind of question, and also, "let us try and address this issue here in the tenth house with your current boss, who is clearly attempting to undermine you in some way," right? So, you can look at both the negative factors and attempt to rebalance them or address them, or secure the positive factors of the reading as well. And I think it's very easy for us to jump immediately on our, you know, cleansing baths and things like that when a reading comes up negatively, and, as well we should, but to kind of not think we need to do anything if a reading suggests that there is a good path ahead, and something I, you know, I sometimes recommend is, you know, if you get a really great reading, you should secure that in some way. Right? You should nail that thing down, and, like ... ANDREW: Yeah. AL: Keep that good luck in your pocket, in some way. ANDREW: Well, it's like in cowry shell divination, and divinations within the Orisha traditions, right? They say that the Iré, the form of blessing that can arise ... AL: Mmmhmm. ANDREW: That it is, that it can be tremendously fleeting, right? AL: Right. ANDREW: And that in fact, you know, when we see that come, when we see that there are blessings, and especially if they're sort of predicted firmly and there's nothing else to do about it … Well, the thing to do about it is still to be, like, diligent and tend it and pay attention to it … AL: Yes. ANDREW: … and, you know, and maybe make offerings even though they weren't specifically asked for ... AL: Yes. ANDREW: ... you know, to do things, to really hold that and sustain that, because, you know, it can turn to negativity so simply and so easily, and then it's very hard to get it back where it was before. AL: Yeah. ANDREW: You know, so, this notion that success is permanent or solid is, you know, seems really kind of dubious to me at best, you know? AL: Right. It's not this carrot that gets dangled in front of you that says if, you know, you just put in another five years at something you don't like, then eventually you will have made it and that will be the solid state, unending success of a predeath bliss, right? It's a nonsense. Yeah, we constantly have to fight for our blessings, and to secure them. And, you know, what was that beautiful ... Obviously, it was terribly sad that Ursula Le Guin passed recently, but it did mean that people were sharing a lot of her work, and her quotes, and that one about love seems particularly relevant here: "Love does not sit there like a stone; it must be remade constantly like bread." Right? The idea of constantly having to keep up the good things, the effort to enjoy the things in life and to enjoy each other. ANDREW: Mmmhmm. Yeah. It never ends, right? AL: [laughs] Hmm! Right, right. ANDREW: Well, actually it ends. But then it really ends. AL: [laughs] ANDREW: So, the other thing that you mentioned earlier when we were talking was this idea of arguing with spirits, you know ... AL: [laughs] Right! ANDREW: ... You know, a person who would argue with the, you know, with the angels, and so on, right? And I think that it's such an important thing for people to consider, right? You know? Like, especially, you know, I mean, whether we're talking about ancestors, or whether we're talking about angels, or you know anything else or in between or wherever other ways, you know. It's … I think that, sort of, being open to wrestling with them about things, and you know, tussling out what is true or what's the real deal, you know ... And I don't mean, like, in the goetic way, like, "No, I'm not going to give you that, I'm only going to give you this." AL: Mmmhmm. [laughs] ANDREW: ... "Don't take advantage of me." ... AL: [laughs] ANDREW: But just, you know. I know that there are times, you know, in, like, spiritual masses, or with one of my guides in particular ... Well, she'll come down with a message and I'm like, "Dude, I'm not saying that!" AL: [laughs] ANDREW: "There's no way I'm saying it that way!" You know? AL: Right, right. ANDREW: And yet, people, you know, I think that, you know, there's lots of ways in which people believe that they should, you know, pass this along as like a pure testament of truth … AL: Right. ANDREW: … or the unequivocal goal of the situation, right? AL: Yeah, being, the idea that being a channel for spirit means that you don't have to worry about tact, or bedside manner, or, you know, offending people, that you are speaking a profound and unquestionable universal truth, yeah. I … I'm obviously a bit tedious at that, especially in divination. Certainly, I can share the experience of having a familiar spirit that helps me divine that says things in my ear in ways that I definitely wouldn't say to a client! Very blunt, shall we say … Mmmhmm! AL: … if not mean, occasionally! ANDREW: Yeah. AL: You know, also savagely accurate, to her credit. But yes. So, that again is a job of a diviner, right? To demonstrate that tact and that clarity that allows the best way for the medicine to be administered, right? The medicine of the consultation, the medicine of the regimen that might emerge from that, the story medicine, of, like, "this is how your current situation looks, the potential medicines, so this is what you could do about it," and, again, to evangelize about geomancy, for instance, one of the things that we can do is not just look at the clients or the person asking the question, the querent in the first house, we can also look to a couple of different houses depending on the exact nature of the context of the consultation, for how the diviner, how you, are being perceived, and crucially through those two things, you can then work out one of the best ways ... You can look at how the client will take your advice. You can look at how you can phrase it, you know? And so, you can read a chart and have attendant spirit guides saying, "You're going to need to phrase this very gently, this client is not going to be able to take you, you know, speaking plainly about this thing." Likewise, sometimes it's clear that you have to be incredibly blunt, and that that's what will be most useful, and if you aren't, then the client will jump on the one detail that they wanted to hear and ignore the other ones. And that's, that is in part, it's very easy to complain about quote unquote bad clients, but that's also something that I think diviners need to take a little bit of responsibility for. It's not just your job to plunk a message down in front of someone. It's also your job to, I think, help them unpack it and make it available and useful, and something that they can actually apprehend and engage with. ANDREW: Yeah. I also think that it's ... It can be part of the job of being a professional diviner to sort out and be clear with yourself, who do you not work well with, right? AL: Right. ANDREW: You know, who do you just not, who do you not like? What situations do you not want to, you know, deal with? Right? Like, you know, where are your strengths and weaknesses, you know? AL: Mmm. ANDREW: And not in a like, you know, a mean-spirited or even judgemental way, but like, well, are there certain kinds of situations where, for whatever reasons, I have no slack for that. AL: Right. ANDREW: And if the person comes up with that, I'm, you know, I might read for them, but I'm definitely not going to get magically involved in it, because my attention and my energy doesn't flow well, in those, because of that, you know? AL: Yeah, yeah. ANDREW: And I think that we as diviners can take way more agency in the process than I sometimes see people taking, you know? AL: Hmm. Yeah. I think so. Hmm. ANDREW: So, the other thing that I wanted to ask you about, though, the thing that I was curious about that's been sort of on my mind of what we would get to when we were on the show, was, so there's this great big revival, in my, from what I see, of working with saints these days. AL: Hmm. ANDREW: You know, and I see like lots of people, in the various spiritual and occult communities, kind of going back to working with saints and sort of having a magical relationship with them and those kinds of things. And, you know, you're definitely one of the people out there doing that work. Right? AL: Mmmhmm. ANDREW: Were the saints always your companions? Or some saints? Was it a thing that you rediscovered? How did that happen for you? AL: Mmmm. Hmmm. Well. That's the great question. I did not grow up practicing Catholic. My family are Irish Catholic by birth lottery, as they would put it, and certainly in my house, my folks, these days, kind of agnostic, but certainly when I was growing up, fiercely, devoutly, socialists, atheists. But, as a result of the kind of family that I grew up in, we would be taken round an awful lot of churches and historical houses and manna houses and national trust properties and that kind of thing, partly so that my father could sit there and, or stand there and ask, you know, how many workers do you think died to build this structure? So , my early engagement with high churches and that kind of stuff was very much of a sense of like, there are a lot of dead people underlying this thing that still exists ... ANDREW: Mmmhmm. AL: And that certainly still informed how I approach saint work, in terms of, or saint devotion, I should say, really, in terms of how long it's been an active part of my practice. Certainly, learning from my great grandmother, before she passed, that there was a set of Irish naming traditions in the family, that there was a particular reason why ... [laughs] "Your middle name is Joseph, Al! Because you're named after your uncle Harry, whose middle name was also Joseph," as an example of this kind of thing that was done. It's like the whole idea of first born will be called this, second born will be this, third will be this, but then we also include what happens when they aren't all male and a variety of other circumstances. So, there were naming traditions I discovered, and, in attempting to understand my great grandmother, who was a remarkable woman, in terms of being a tiny little Irish Catholic lady. We'd no idea exactly how old she was. She ... Her father bribed the village clark to lie about her age so that she could come over to England and train as a nurse earlier. So, we're not entirely sure how old she was. But she was a devout Irish Catholic, set the table for dead relatives occasionally, certainly spoke about them like they were there, and also taught pranayama yoga for about 45, 50 years, and was a very early adopter of that in Woolhampton, in the U.K. So, she was an interesting and odd lady, and so, certainly trying to understand her through these two practices of, like, you know, rich dense energy kind of work and breathwork stuff and all the things that pranayama is, and this intense devotion. You know, she would talk about, you know, I would ask her, “how do you square these things?” And she'd say, "Well, I just don't tell the priest." [laughs] "It's not his business. I make sure I'm doing my breathing next to a pillar, so if I do pass out, then, you know, I won't cause a fuss..." ANDREW: Uh huh. You'll wake up eventually, so it'll be all right. AL: Yeah. Exactly. And, you know, "I see a sanctifying mass, and this opening effect of that, and I want to be as receptive as I can to that, so I open myself up as much as I can, and then I zip myself back up, and I go about my day." And so, that was very inspiring to me, and my earliest set of actually practicing things, rather than just reading Crowley or whatever else, was chaos magic. The idea of it not all having to fit into one cosmology, that you could do several things, and that that, you know, there wasn't even a negative capability of that, that you could have … you could be a Catholic who did pranayama. Obviously, you could do those things, but the idea of mixing spiritual traditions, or at least parallel practice of them, was an influence. I think the first set of things that I ended up doing more formally, in terms of what felt like magic, rather than what just felt like, you know, going to a Saint Stevens church and, you know, enjoying the peace and quiet, and taking on the aspect of seeking calm, and that kind of thing … The first sort of work that was like, all right, I have this saint in front of me, and all sorts of incenses, and I'm trying to work a spell with him, was Cyprian. AL: Oh, right. So, the first spellwork, shall we say, I did with a saint was after I was recommended to work with Saint Cyprian of Antioch. I made a sort of pilgrimage for a birthday to California to a particularly famous hoodoo candle store and came in and was just beginning my doctorate and so asked, you know, "What would you advise?" of the owner, "What would you advise that I take on in terms of a candle or a spell?" You know, I wasn't looking for, I wasn't shopping around for a patron. I was just wanting to work a particular thing, an academic success kind of ongoing working. And, you know, she asked, "Well, what is it that you're doing? What's the nature of this research?" And after I'm telling her, it's about the history of magic, she says, you know, "Well, obviously you should be buying this Cyprian candle, and this is how you can work it," and fixed it front of me and showed me some of the bits and pieces and showed me a couple of other things as well. But that was the start of, yeah, a relationship that's only deepened, where, yeah, my ... And a variety of things occurred after that. Again, saint work is very tied to ancestor work for me, and certainly the dreams I had after I started working with Cyprian, of ancestors coming to me, you know, proud that I was finally working with a nice Catholic saint ... ANDREW: [laughs] AL: ...Despite his hideous reputation, and rightly, you know, and justifiably so, he's not necessarily someone whose earlier history or career is particularly admirable or something that you would want to repeat in terms of selling the equivalent of roofies. But, nevertheless, they were delighted that I was even engaging with this stuff at all, on a more formal level, and that for me was one of the big ... Along with the fact that, you know, when I took things to him, they worked out the way I wanted them to, or they worked out for my benefit. Along with offering me a set of challenges of things to work on, of things to work through, was how it bolstered my connection to my ancestors. And ... ANDREW: And I find it's quite interesting how ... I mean, so there's the baseline layer of, like, "Hey, I need more money," or "Hey, I want success in my academic career," or, you know ... AL: Uh huh! ANDREW:... "...cause I'm hoping to have a baby..." or whatever the things are that people, you know, want and need that they go to saints for. But at the same time, I feel like you really kind of hit on something there, which is sort of the unexpected second level of that process, which is, you know, you go to them, and they're like, "Yeah, sure, give me a candle, and I'll do this thing for you, no problem," right? But if you stick around with them for a while, then they start, like, working on you, right? AL: Mmmhmm. ANDREW: They start tinkering with you in a way to bring out some kind of evolution or change or growth or ... you know? AL: Yeah. ANDREW: That's certainly been my experience, right? AL: Yeah, and I think this is especially the case when you start taking on a saint, not just as someone that helps you in a particular aspect of your life, but as a patron of your ... Either your main career, or even of all of your magic, and that's certainly ... Cyprian is one of those, for me, is someone I go to for any work I do for a client or for myself and when you allow a patron to ... When you allow yourself space in the container to allow a patron to hold space for helping you make decisions about things that aren't just, you know, "Oh, this is the saint I go to for money work," right? If you have a relationship with that saint in other aspects of your life, if you're going to them about, like, you know, asking for the clarity to be able to make a useful decision about, you know, a new relationship that's just started or something like that, you're giving them more space to be able to help you. Right? You're opening up more roads, if you want to phrase it like that, for them to, like you say, start working on you in ways. ANDREW: Yeah, and it's ... I think it's a very ... I think it's fascinating and a powerful way to go. And I think it's really helpful. And I also notice that a lot of people are very uncomfortable with being that open with spirits. AL: Hmm! [laughs] ANDREW: And with having that level of dialogue about everything that's going on in their life with spirits, right? AL: Mmmhmm. ANDREW: You know, there's, you know, I mean, there can be, a) a very sort of transactional relationship that people have, like, "I'll give you this, you give me that." AL: Mmm. ANDREW: But even if it's relational, there's this sort of, I don't know if it's a legacy of parenting issues in the West or whatever, but ... AL: [laughs] ANDREW: You know, there's this sort of, "Well, you know what, but they don't get to tell me how to live my life," right? AL: [laughs] Yeah. ANDREW: Do they not? Is that what's going on? Like I think about that with the Orishas. Do they tell me how to live my life? Not in the way people mean it, right? AL: Mmm. ANDREW: But certainly, in a way that most people would be relatively uncomfortable with. I'm going to hear their advice and do my best to live it all the time, because the space in the container that I have with them allows for that and allows, and makes things happen that otherwise would never happen separately, you know? If I was stuck in my head or in my sense of self too strongly. AL: Yeah. Yeah, yeah, for sure. And being able to discern what your head is wanting and what is useful for your life path is some deep stuff, right? And is going to require a different engagement than, you know, "How do I solve this current immediate problem," right? ANDREW: Mmmhmm. AL: "How do I live my best life?" is a different question, and requires a ... Yeah, my experience of being involved for a couple years in Lukumí Orisha worship is that, yeah, it's a very different ball game in terms of, you know, it's an established tradition with an actual priestcraft of actual work and learning. And that's not to say that other traditions don't also have those things, but the level of commitment, and of taking on good advice and attempting to live it every day, right? Is a really important thing, and something that other traditions when they do well, do very well as well. But that, if we're talking Orisha, that's been certainly my experience, is that that closeness is also, you know, rewarded with the calm and the coolness and the development of good character that we're attempting to achieve, to leave the marketplace of the world in a better place than it was when we got here, before we go back home to heaven. ANDREW: Yeah. And I also think that, like, it's also interesting that, you know, again, it's sort of part of the, you know, legacy of modern thinking in some ways, you know, this sort of idea that, you know, a saint or spirit might only kind of govern one limited aspect, and, while I think that that's certainly true of some classes of spirits, that their spectrum of influence or their … from a human point of view, is limited and you might want to keep it there ... AL: Sure. ANDREW: You know, these sort of relationships with saints and things like that, you know, this idea that you can be open to messages that are not necessarily within their, you know, official textbook definition wheelhouse ... AL: Right. ANDREW: ... is also very fascinating. You know, I started working with St. Expedite a long time ago. That's kind of part of my bridge from ceremonial stuff into African diasporic traditions, as a sort of, you know, a syncretism for other spirits. And then, when I finally sort of landed in my Orisha tradition and sort of removed all my stepping stones that had gotten me there, St. Expedite was the only one who stayed. You know? AL: Hmm. ANDREW: And he was like, "No, no, dude, I'm not leaving, no, I'm with you now." And I was like, "Oh, okay!" I didn't quite catch that distinction as it was going on. And then … But, by way of sort of the differences, you know, he sort of, wasn't prominent, I wasn't really working with him for like 15 years, or something like that, just had my pieces tucked away amongst my relics of other times and things that I don't do much of any more. And then all of a sudden, I came across this painting I had done of him, and he was like, "Dude, I'm out, you've got to put me out now." AL: [laughs] Hmm! ANDREW: And when, and, the messages that I got from him were all about my art work, and not about, sort of ceremony, and spirits, or working with the dead or, you know, other things like that ... AL: Huh. ANDREW: And so, it was this very interesting thing where he came forward with this message, that is not entirely incongruous with his nature per se, but certainly not where I would think to start with, you know? AL: Yeah. ANDREW: And, you know, I'm sitting here looking at him as we're talking... AL: Hmm. ANDREW: And he's kind of like nodding his head, like "I was right, dude, that's it!" AL: [laughs] I love that, that's beautiful, the idea of some particular aspect of your life that they would manifest their advice and their power in that isn't, that you're not going to read in some, you know, in some encyclopedia of saints or the Golden Legend or some botanic pamphlet, but that that's something that you've come to, yourself. It reminds me of the way that people sometimes talk about plant allies as well, and I think this is a wider aspect of what we mean by spirit patronage, right? That that spirit might be, you know, you might get on famously and become, you know, fast friends, and that that plant might then be willing to work in ways that, again, aren't in, you know, aren't in the encyclopedias of herb magic or Cunningham or any of those other things ... ANDREW: Sure. AL:... isn't keyworded that like, this plant that you work with every day and consider a patron of your greencraft and of your life in general, would do a thing that might be unusual, you know, might be added to a bath or a charm bag or something that wasn't typically included in that kind of thing. That's certainly a relationship I have with rosemary, where ... ANDREW: Mmmhmm. AL:... beyond its noted capacity for memory, and, you know, its necromantic value and its purifying and asperging uses … I have in the past had definite spirit contact to say, "You should include me in this bath for something completely different, because I am one of your, you know, because I want to be involved in this and I can further empower it." And confirming that through divination as well, which I think is also something that gets underreported is that, again, spirit contact and nonrational ways of knowing and spirit communication can also be facilitated by computational divination, you know, you can still throw your, your sticks, your shells, your things to confirm that that is the spirit saying that thing and it's not either you or some other spirit or, you know, some other option of things. And so, in confirming that, yeah, I was putting rosemary in everything for a while. Because it was standing up and saying, like, "Yeah, I can do this too, I can do this too, I can do this too." ANDREW: Yeah. I've had a similar experience with burdock. AL: Hmm. ANDREW: You know, where people … Especially with sending people to work with it? AL: Mmmhmm. ANDREW: Because here in Toronto, it's prevalent everywhere at a certain point in the year, you know, it just takes over everything, you know, that energy will be like, "Yeah, tell them to come and collect some of this part of me, and do this thing with it and all..." AL: Nice! ANDREW: "Or help them in this way," or you know. I remember somebody was like, somebody had to like, somebody who was trying to let go of some childhood stuff and the plant basically came in and said, "Hey, tell them to come and find the biggest one around and dig up my whole root, and when they're done, they'll be healed." And it took them a long time! You know? AL: Yeah, yeah yeah. ANDREW: Because it was big and spreading. But it was profound, and it was transformative for that person by their report, so. AL: Right. ANDREW: There are many reasons that can happen. But also, as you say, that verifying it, you know, whatever your divination tools for verification, or checking with a spirit that you have more concrete mechanisms with or whatever, I think that that's so important, because, you know, this sort of, free will and idea that I can just sort of intuit anything and that could be the answer, it's like, well, eh, maybe, possibly... AL: Mmmhmm. ANDREW: ...but, I get very twitchy about that at times, because stuff starts to come out, where it's like, "Well, yeah, but you know what, that's actually not a good idea, and these other ways are,” or, “This is kind of toxic, or kind of … you know?" AL: Yeah, and that's where ... Exactly, exactly. And that's where using a divination technique that is definite, that is computational, that is like, "No, that card says this thing," isn't like a, you know, a fudge, isn't like a coin on its side, computational, but also that provides qualified answers, so not just flipping a coin of like, yes or no, is this what the spirit said? But, you know, a three card throw, that allows for, you know, two reds and a black, meaning yes, but...? Right? Or two blacks and a red meaning no, but ... ? Right? Which allows, not just the confirmation of the thing that you think you're receiving, but also allows the spirit to give you extra information as well. To say, "Yes, you heard me right about that stuff, but you also need to check this other thing that you haven't checked," or "No, that's not what I said, but, you are on the right track in terms of this direction." Have I cut out again? AL: [laughs] I think I may have cut out again, briefly, there. [laughs] ANDREW: I heard your comment about two reds and a black, or two black and a red? And then you stopped. Want to start again? AL: Yeah. AL: All right. So, I think it's very important to have a divination system that can provide not just a yes or no response to what you think you've received from spirit contact but that you are also able to give a qualified answer of “yes, but,” or “no, but,” right? ANDREW: Mmmhmm. AL: That you have some form of throwing that doesn't just give you a thumb's up or a thumb's down, but that also offers the spirit a chance to say, “Yes, that's what I meant, in that case, but you've also forgotten that you need to deal with this thing as well.” Or, “No, that's not what I meant, but you're on the right track in terms of thinking in this way,” all right? So, it's not just about a gatekeeping of which images and which contact gets in and which doesn't, but also, you are continually negotiating and allowing yourself to have more space to hear a more nuanced transmission. ANDREW: Mmmhmm. Yeah, and I think the idea of developing nuance is just so important, right? AL: Mmmhmm. ANDREW: I mean, whatever divination tool you're looking at, you know, I think this idea that we could sort of have a, you know, in the exact same way as we're talking about the saints, right? You have a real relationship with your divination system; it's conveying information that goes well beyond, you know, yes or no, or even like, yeah, it's pretty good, or not good. There are so many other pieces that start to emerge from the practice and then getting to know those things that then facilitate the shaping of it, right? AL: Mmmhmm, yeah. ANDREW: Yeah. AL: Yeah, I think so. And, you know, that can be a sign that you're making deeper engagement with a saint, is when they start coming out with stuff that you haven't read somewhere, right? That you haven't ... and that's not license for everyone to be, you know, "Oh, well I dress Expedite in pink, and, you know, I never offer him pound cake," that's no excuse to throw away tradition. But that is a sign where, if you're working respectfully, most traditions have a notion that, like, there's going to be idiosyncracies. There's going to be particularities and personalizations both in terms of how the spirit works with you and how you work with the spirit. ANDREW: Mmmhmm. Yeah. AL: Right? ANDREW: And variations by geography and culture. AL: Absolutely, absolutely! Yeah. ANDREW: Cause I grew up with nothing religiously, you know? Like nobody considered it, nobody was for it, nobody was against it, you know, people were sort of like vaguely slightly a little bit mystic at times, but there was kind of nothing, you know? So like, the first time I remember going to church was when I was like 11 and my parents had gotten... had separated, and we lived in a small town and my mom was trying to find some community. So we went to the Anglican church, but, you know, I didn't have any connection to any of those things, so, you know, and never mind if I was from like a totally different culture than sort of the Western culture of something else engaging with this. AL: Yeah. ANDREW: It might just be like, "You know what? You don't have pound cake, but you got this other thing like cake, that looks good,” you know? AL: Right, right. And this is especially the case when you're looking at quote unquote folk practices, you know, what people who weren't rich did, and continue to do in many parts of the world, that, you know, that San Rocco, that Saint Roch, doesn't behave like the one four villages down. You know, one of them is more about warding off plague, because he warded off a plague once, or several times, right? And the other might be more about bringing in the harvest, because that's, you know, that's the famine that he avoided by being petitioned, right? And successfully performed a miracle. And so, yeah, the terroir of spirit work, that sense that like, this particular place dealt with, you know, this aspect of that spirit that was called the same thing that they called it down the road, or a different spirit sharing that name, or however it ends up shaking out, you know, whatever your ontology of the situation seems to suggest. That's super important, yeah, that there isn't, you're not necessarily dealing with a wrong way of working with them, so much as a different way. But that again is not something that emerges from just wandering through, you know, reading 777 and deciding that you're going to cook up a bunch of stuff, right, over a nice cup of tea? That's the result of many hands working for a very long time, and requiring something done about an immediate danger, and certainly I'm thinking of San Rocco in southern Italy, you know. ANDREW: Mmmhmm. AL: Cause if the saint don't work, it gets thrown in the sea! [laughs] ANDREW: Yeah, sure, right? AL: Or put in front of the volcano. ANDREW: Yeah. yeah, and that's always an interesting thing to consider, right? We can make a, you know, a thought form, or whatever you want to call it. We can create spiritual energies to accomplish certain things, but the sort of depth and the history of energy, prayer, offering, and kind of the lineage of different places, you know, like the saint in that village versus the saint in this village. AL: Right. ANDREW: You know, I mean, I think that those create something very different over time, and whether that all comes from the same source or whatever we choose to believe that that is another matter ... AL: Right, right, right. ANDREW: But this sort of idea that if we're going to work with somebody in a certain way, like if we want San Rocco to do this thing versus that thing, then we might want to take a bit more of that other town's approach, or, you know, see what are the differences in practices that might help call that energy out in that way. AL: For sure. For sure. ANDREW: Not unlike singing certain songs in the Orisha tradition or, you know, playing certain beats or making certain offerings, bring out different faces of the spirits, right? AL: Mmm. ANDREW: You know? There are the ways in which ... the way in which we approach them, and what we give them, is also part of their process and channel of manifesting that opens up these different capacities in a different way, you know? AL: Right, and crucially, you're dealing with diaspora as well, you're dealing with how does a tradition or a set of traditions try and remember not just its own thing, but remember the traditions of their brothers and sisters, right? Who were, you know, no longer, can sometimes no longer remember where it is they're from, right? ANDREW: Mmmhmm. AL: And, and, and that's a really important thing. It isn't just, you know, oh well, you know, the ... [laughs] I don't know, fatuous example, oh the Elegua of Brooklyn doesn't receive toasted corn, he asks for like Pabst Blue Ribbon or whatever, right? ANDREW: Uh huh. AL: This isn't something that you can just like, decide, or, you know, think you've had an experience without confirming any of this with any of the initiated priests of that tradition, right? Likewise, the diaspora of, say, again to continue that example, cause it's one I'm more familiar with, through the work of my wife in Italian folk magic, of San Rocco in south Italy … There are different expressions of him in the New World, you know, there's a very long running procession through New York's Little Italy, that's one of the most celebratory saint festivals I've ever been to, over here. Sometimes, I'm sure, you know, you've had similar experiences that even a saint that is considered holy and happy has a kind of somberness, especially when we're celebrating their martyrdom, whereas ... Yeah, the San Rocco festival in New York is a joy. There are confetti cannons, it's delightful. And, but it's also very reverent. You know? The ... Certainly, the central confraternity do it barefoot and, you know, make a real effort that it's a community event and those kinds of things, and, that's where modifications come in as well. That's where traditions develop and grow and live and breathe and stretch, is in actually interacting with a new land, and with different communities, and kinds of people and those are where, like, "Oh, we couldn't get this kind of wine so we got this other kind of wine," those kinds of things, things like substitutions as I understand it start to come in. But it's something that occurs from within stretching out, it's not something that can be, you know, with that etic emic thing, it's not something that an outsider can then take something of, and claim anything like the same sort of lineage, and the same kind of oomph, the same kind of aché, the same kind of virtue or grace moving through that thing. ANDREW: We can't claim substitutions because it's hard to get that thing, or whatever, right? AL: Right. ANDREW: You know, and they only really take off when, you know, when it's required. But I'm going to tell you right now, and everybody else listening, if there's ever a procession for me, I would like it to have confetti cannons. AL: [laughing] ANDREW: That definitely is a part of a cult that I would like to bounce, so, let's make that happen sometime. AL: [laughter] AL: For sure, good to stick around and be useful! ANDREW: Yep. So, we're kind of reaching the end of our time here, but I also wanted to touch on your new book, which is out. AL: Yes! ANDREW: Yes. So, The Three Magi, right? Tell me, tell people, tell me, why, what is it about them that draws you? Why did you write this book? Where did it come from? AL: It came from … That's an amazing question. There are a couple things. One is that I have a very central part of my practice that is about working with dead magicians, and working with the attendant spirits around them. And a kind of necromancy of necromancy, if you want to put it like that. From specific techniques to a kind of lineage ancestor sense, from the fact that my doctorate was handed to me by hand shake by someone who had hands laid on them, who had hands laid on them, back to the founding of the charter and having a sense of that. The spiritual lineage of academic doctors, and in studying the dead magicians of the 17th century, for instance, and how they were interested in, say, Elias Ashmole, interested in forming this kind of lineage of English magic. That feels a little bit Jonathan Strange and Mr. Norrell at times, to be honest. ANDREW: Sure. AL: So, I've been interested in dead magicians for a while, and had found them kind of turning up in my practice and helping me do my history of them. You know, they were very invested in how they were being portrayed, funnily enough. And the magi became a locus, a way in which I, as someone that wasn't necessarily, certainly from the outside, looking like I was living a terribly good pious early modern Christian life, could be talking to these Christian magicians. It was a way of framing ... Well, we all appreciate the magi, right? Who are both ... and that's another fascinating point, like Cyprian, you know, arguably more so than Cyprian, they're both Christian and not. They are the first Gentiles to make this pilgrimage, they're utterly essential to the nativity narrative, they're also, you know, categorically astrologers, and probably Babylonian, and drawing on a variety of older traditions, certainly around Alexander the Great, and his invasions into various different regions mirror some of the kinds of mythic beats of their story, of the magis' story ... ANDREW: Mmmhmm. AL: So there was this sense of, I was already working with dead magicians, I was interested in the role of magic in the traditions and saint devotion and things that I was already exploring, and I've always been attracted to liminal spirits and found working with them very helpful, the ones that exist on a threshold between things, the symmetry gates , the wall between two things, the border crosses, if you like. And, their unique status as a cult is also interesting as well in that, by the 14th century, certainly, they are considered saints, you know, Saint Gaspar, Saint Belchior, and Saint Balthazar. But they're also utterly important to that tradition but kind of outside of it, but also legitimizing it, and certainly this is how their cult played out from the vast popularity of their pilgrimage site in Cologne, which became one of the four major hubs of pilgrimage, which was a big deal, right, in the medieval period. ANDREW: Mmmhmm. AL: Into the exploration into the so-called New World, where, again, the kings were employed by both colonizers, there was a concept of preconquest evangelization, the idea that the message, the good message of the Nazarene had extended to the quote unquote savages of the Americas, which is why the Mayans had crosses, supposedly. That they had civilization, so they must know about Christianity, because that's the only civilization that builds, you know, that's the only culture that could allow a civilization to occur. And so this frames the conquest of the New World, again the quote unquote New World, as a matter of reminding people that they were already Christian. And one of the ways that this was done was to tell colonized people that one of the kings who came from afar was from them. And thus, their king had already acquiesced to the will of, you know, these white colonizers, or these, you know, these European colonizers. But, in doing that, they also allowed colonized and sometimes actually enslaved people a sense of, like, autonomy, that they had a magician king ancestor, that even though that was being annexed on the one hand, it was also, it also fomented political dissent. And so that notion of a powerful and politically ambiguous set of figures became really really interesting to me. ANDREW: Mmm. AL: It also, you know, in terms of personal anecdotes, they also became more significant when I moved to Bristol and I was touring as a performance poet and a consultant magician and diviner, and I was getting cheap transport a lot because I was also a student, and I was getting the megabus, if you're familiar with that, and it stopped just outside of one of the only chapels dedicated to the three kings in Europe, which happens to be in Bristol. And so, I would see them every day as I was setting out on a journey, and so I started looking for them in grimoires, and finding that most of the spells that are considered under their aegis, or their patronage, are works of safe travel. Right? Are works of journeying, right? Of going, of adoring, and then returning via a different way, right? ANDREW: Mmmhmm. AL: And that model has greatly inspired me, I mean, directly, in terms of the work I was doing, working with the land I had and the places I had and the opportunities I had to make quick offerings when I needed to, you know, make sure I was nursing a nasty hangover on a five hour journey, you know, going to a gig somewhere. But also, you know, getting off the bus at the end of journeys and saying thank you and gathering dirts and using that in that way. And certainly, the idea of them being patrons, not just of where you pilgrimaged to, but the patrons of pilgrims themselves, feels very powerful to me. ANDREW: Mmmhmm. AL: And that sense of them, that we don't pray to them, that we pray like them, also feels to me very much like an important necromantic aspect of the ancestor cults around them, that we imitate them, that we too are on a journey, looking for the light that points to majesty, of some kind, whatever that is. That we too are on a journey in terms of passing from life to death, and maybe to return, right? To be a bit mystical. I find it very interesting that occasionally the magi, or lithographs of the magi and the star, find their ways into, or are venerated in, some houses of Haitian Vodou, right, where they refer to the Simbi, and that notion of spirits that have died and then died again and crossed over again to become spirits of some kind. And that mass of the idea of not simply working with a saint who is that thing, that you are working with the elevated soul of someone that used to wander round in a human body and is now, in theory, sat at the right hand of God, right? You're also working, or you can also work, with an attendant set of dead folk who cohere around that point of devotion, because they also worshipped like that. And that's again, that sense of like ancestral saint work for me is very important, not just who ... what icon am I staring at, but who, what spirits, what shades do I feel around me who are also facing that direction? Right? And who am I in communion with, and who am I sharing that communion with? ANDREW: I love it. Yeah, I mean there's reason why people use the term, "spiritual court," right? AL: Yeah, yeah. ANDREW: Who are we all, whose court are we at and who are we all, you know, lining up with in that place and so on? AL: Yeah! ANDREW: I love it. Well, thank you so much for making the time today, Al. AL: Oh sure, yeah! No, it's been great! ANDREW: You should definitely check out Al's book. We have it at the shop. It's available in other places too. And if people want to come and hang out with you on the Internets, where should they go looking for you, Al? AL: Oh, they can find me at my website, which is http://www.alexandercummins.com. There's my blogs there, there's a bunch of free lectures, you can book my consultation services through that, jump on the mailing lists to hear about gigs I'm doing, in wherever it is I am [laughs], touring around a bit more these days, which is lovely to be on the road. Just got back from New Orleans, which was great to see godfamily there and to do some great talks I really enjoyed. So yeah, my website … ANDREW: I also have an archive of premodern texts, scans of texts, grimoiresontape.tumblr.com, if people want to check out, you know, any of these texts from 17th century magicians that I've been kind of digging up, that's certainly something I'm encouraging people to do, is do that. I teach courses through my good friends at Wolf and Goat, Jesse and Troy, just finished a second run of the Geomancy Foundation course that I run, and I'll be setting up to do a course introducing humeral theory and approaches to the elements and that kind of embodied medical and magical kind of practice stuff, which, hopefully, you know, diviners and people like that will be interested in. One of these underlying things for a lot of Western occult philosophy and magical practice that doesn't necessarily get looked at a lot. ANDREW: Yeah. Well, we'll have something for us to have a further conversation about at some point, then. AL: Oh yeah, I'd love that! Yeah, for sure! ANDREW: Well, thanks again Al, and, yeah, I really appreciate it. AL: Oh, great! No, no, it's been a pleasure. Thank you, Andrew.

Another episode of tales at sea. Following on from the mysterious tales of the Dark Gentleman, we find another curious passenger on board…although will they turn out to be any less disturbing to the crew? Music: Creepy — Bensound.com.   Andrew: Here are some Totally Made Up Tales, brought to you by the magic of the internet. This week: The Stowaway. James: Martin, the First Mate, thought he knew everything about this ship, as First Mates really ought to. Andrew: It was not the largest ship the world had ever seen, but nevertheless it contained many nooks and crannies and corners that men who had served on it across journeys of several months had still not managed to explore. James: Martin, however, knew them all. But something was not quite right. Andrew: There was a strange energy on board the ship, that was quite different to the masculine peace that settled aboard the boat once the shore was safely left behind. James: It reminded him of the one or two times when they'd transported families from Southampton across to the New World looking for a new life. Andrew: It was not as strange as the time when the famous occultist traveled with them and disappeared halfway across the ocean, but it was still something not quite right. James: Martin didn't like it when things weren't quite right, it upset the smooth running of the ship and it made the men grumble, and that was one of the worst things to contend with. Andrew: He decided that he would determine for himself whether there was anything untoward going on, on the ship, but he would do it in a subtle and determined manner. James: He drew up a schedule where he could regularly walk every turn and every corner of every deck, both above and below. Andrew: He began his exploration and very soon began to have an even more acute sense that there was something either just ahead of him or just behind him, but it was as if, whenever he turned his head, the thing it was that was following him or that he was following — and he could not be sure which it was — had disappeared, and he was left once more alone. James: He had first had the sense a day or two out of port, and it continued for a full week, gradually making him more and more frustrated, until one day, Timothy, the old cook, came to him. Andrew: Timothy was a grumpy man, perpetually red in the face with irritation, and missing his right leg. He had adapted his kitchen galley successfully so that he could navigate his way around, but in all other areas of the deck he moved on traditional sailor's wooden crutches. James: He came to Martin with a complaint about theft. Andrew: An entire barrel of biscuits, which he had been intending to use later that week, had disappeared from the kitchen, lock, stock, and barrel. James: Martin knew that none of the men would have tried to secrete an entire barrel anywhere else about the ship, it was a ridiculous and foolhardy notion that you could even get away with it, and so he continued his pacing about the decks until he discovered the barrel, now empty, in one of the smaller holds. Andrew: Scattered on the floor around the barrel here and there were biscuity crumbs. James: Martin spent some time checking the rest of the hold, looking behind the crates and boxes, and underneath the tarpaulins, but he could not find any indication, other than the barrel and the crumbs, that anything was amiss. Andrew: Later that day, in the evening, he sat down with the Captain for dinner, and the Captain turned to him with his customary question and said, "Well then, First Mate, what are the news?" James: He recounted how Timothy had come to him and his investigation and what he'd discovered, and the Captain looked at him with suspicion crossing his face, "Have you felt a presence onboard ship?" he asked. Andrew: "Well sir, as it happens," Martin replied, "I have felt a rather different atmosphere on the ship than usual… it has seemed that there has been something here." "What do you make of… this?" said the Captain. He opened the draw of his work desk and took out a piece of paper covered in a strange childish scrawl, and laid it out in front of the First Mate. James: "Was that? It looks like it was drawn by a child, sir." Andrew: "Yes, it could be a child or possibly a madman, or I'm not entirely sure. I dismissed it entirely of course, read it through for me." James: "I can't make it out at all, sir. It doesn't seem to be written in English, or indeed any other language as I recognise." Andrew: "Yes, I thought that," said the Captain. "But here, look, when you hold it up to a mirror, now try." James: "Oh my word," said Martin. "You're right. It's a diary." Andrew: "Yes, that's right. A page from a diary. A diary that's been kept while on this ship. I found it fluttering along the passage outside the door to the hold." James: "Do you really think so sir? We have a stowaway?" Andrew: "I think we should consider the possibility. Nothing has been quite right on this ship since the time that mysterious man disappeared after saving us from pirates, and I wonder if the forces of the occult have returned to haunt us." James: "I shall organise the men to do a thorough inspection, sir. I'm sure we will catch them." And indeed Martin was sure that he would catch the stowaway. Andrew: Duly assembled, the men set out in groups of two around the various passages of the ship in search of the mysterious diary writer. James: Creeping down the passageways, hunting through the holds, peering into the dark corners, the men gradually covered every inch of the ship. Andrew: Each pair in their turn, returned from their searching to the main deck to report to the First Mate, and came back empty handed. Not a sign, not a scrap, not the slightest clue as to the writer of the diary had been found. James: Two by two, Martin ticked them off in his head until there were five pairs still out, then four, then three, then two. The last pair that had gone down into the holds below reported that they could see nothing out of the ordinary, and he was just wondering how the other pair was getting along when the sound of a struggle came from the cabins that they had been searching. Andrew: The cries and thuds muffled by the several layers of decking nevertheless could be heard and stirred an immediate call to action in the First Mate. He grabbed two of the pairs nearest him, his trustiest men, and set off down the hatches to go and investigate for himself. James: He burst in, the men hard behind him, on an amazing scene. Andrew: Inside the passengers' cabin, standing quietly and unassumingly in the centre of the passenger cabin was a small elfin faced girl with close cropped hair, beaming at them with her hands on her hips. Lying on the ground of the cabin in front of her were the two burly sailors, out for the count. James: A thought flashed through Martin's mind, wondering how on each how such a small child had managed to overcome such large men, but he was too well trained to voice this concern. "Seize her!" he cried. Andrew: The men who had come down with him and to whom his order was addressed looked at the girl, looked at their fallen comrades, looked nervously at each other, and hesitated upon the threshold. "Didn't you hear me, men?" said the First Mate, "in and seize her!" James: Greg looked at Harry, and Harry looked at Greg, and neither of them wanted to be the one to make the first move. So Martin reached forward and grabbed the girl by the scruff of the neck. Andrew: At once, she burst into tears, and paying no heed to her bawling, Martin dragged her through the passageway, dragged her up onto the deck, into the Captain's cabin, where he threw her roughly to her knees in front of the ship's commander. James: "Good work, Martin," said the Captain. "And what are you, eh?" Andrew: The little girl looked at him, sobbing, wide eyed, and said, "oh please sir, please, have mercy on me." James: Martin nudged her with his foot. "Captain asked you a question," he said. Andrew: "Oh, oh, I am ..." The girl took a deep breath in and looked directly at the Captain imploringly and said, "I am but a poor child, sir. My father was a sailor of many years standing and spent his life at sea and one day in a tragic accident was killed when his ship caught fire. My mother was unable to support herself, me and my brother, and my brother signed up to sail to the New World in the Navy and I decided that the only way forward for me was to follow him and so I ended up here on the first ship I was told was sailing to the New World and I hid in the hold." James: The Captain looked at her sternly. "I cannot just let stowaways use my ship as free transport between the continents." He said. "We cannot throw you overboard, we're in the middle of the sea, but if you are to remain here, you must work to earn your keep." Andrew: "We have no use for you on deck, this is man's work requiring a man's strength, but the kitchen is short of a boy, you shall serve there for the remainder of the voyage. Go, at once. You will be directed by Timothy the cook." James: And so Martin took her down to the galley, and introduced her to Timothy, and Timothy immediately put her to work scrubbing the Brodie stove to keep it clean or at least as clean as Timothy deemed necessary for basic sanitary food production purposes. Andrew: With a dedication and an application and a thoroughness that seemed uncharacteristic for someone that looked outwardly so delicate, the little girl scrubbed at the stove, scrubbed and polished and shined. Bucket after bucket of dirty water was emptied over the rail into the sea, until the Brodie stove was as good as new. She turned to the cook and said, "sir, I have scrubbed the stove. What would you have me do next?" Tim looked at her and said, "sir? I'll have no sir in my kitchen! I'm Tim the cook, and what's your name?" James: In a small voice, Elsie introduced herself and told her story of how she had come to be on the boat. In return, Timothy gave her a history of the vessel, including some of the rare goods that they had transported and the confusing and perplexing tale of the Master of the Dark Arts, who had recently bought passage with them to the New World. Andrew: Over the days that followed, Tim and Elsie built up an extraordinary rapport. The cook, who was usually one of the grumpiest and least sociable fellows aboard the ship, had taken a shine to this little girl, and she to him. The atmosphere in the kitchen changed from one of shouting and swearing to one of laughter and camaraderie, and the quality of the food rose remarkably as a result, raising the morale of the rest of the crew. James: Over dinner one night at the Captain's table, the Second Mate, Will, turned to the First Mate, Martin, and mentioned sotte voce that perhaps they should have a stowaway on every voyage. Andrew: They laughed, looking at their empty plates wiped clean by freshly baked bread, when suddenly they were interrupted by a cry from the lookout tower. "Ship ahoy!" James: Coming onto the deck, the Captain looked at the lookout, who was pointing hard astern. Behind, somewhere in the darkness, there was a light. Andrew: A half a mile off or so it seemed, there was a ship shaped object bobbing backwards and forwards with the motion of the waves with an eerie glow that seemed almost otherworldly. James: Slowly, the shadowy shape was gaining on them. Andrew: The Captain summoned the crew to their action stations, called for the sails to be hoisted full up, and observed the mysterious shape still gaining on them. James: The faster they went, the faster it pursued. As the spectre came closer, the lanterns from their own ship, and the light inside it, gradually made the shape clearer. Andrew: The First Mate turned to the Second Mate and, furrowing his brow, said, "this is going to sound like a very strange thing to say, but does that look to you like a ship made out of smoke?" James: "Not any ship," said the Captain. "That is the ship that we saw burn to the waterline." And it was true, the superstructure looked identical, the rigging, the position of the masts and sails. It was the pirate ship that had chased them so recently. Andrew: And as it came closer, the mysterious glow that had revealed it when it was at a distance to the lookout resolved into the flickering embers of the final burning pieces of wood floating on the water underneath the smoky shape. James: "Can we even fight that, sir?" asked the Second Mate. Andrew: "Do we need to fight it, sir?" said the First Mate. "What's its intention? It's just smoke." James: "It's evil," said the Captain. "Prepare the cannon." Andrew: "How do you know it's evil, sir?" said Will. James: "I just have a feeling," said the Captain. "The feeling that evil has been dogging us ever since that ship burned." Andrew: The cannon trundled forward on its heavy wheels to the ship's rail and was being loaded by the men responsible for it. They turned to the Captain and said, "Ready to fire, sir", and the Captain said, "Very well, fire at —" But before he could finish the command, a small tug on his elbow revealed that Elsie had come up to the deck and was looking at him with a serious face. "Please sir," she said, "don't fire on the vessel, it's me that it's come for. Please let me go and speak to it." James: Agog, the Captain let her pass. Elsie walked right up to the rail and held her hand out towards the ship that was now only a few dozen feet away. Andrew: Out of the swirling mass of smoke that made up the shape of the ship, with its amorphous and shifting edge, there seemed to solidify an additional shape of a man standing opposite Elsie, face to face, where the rail of that ship would be if it had a rail, and it seemed to that an arm came out from his smoky body and extended across the water and gently, gently, gently made its dark tendrily way to her hand until it touched it. James: As soon as it did, the smoky ship started to dissolve and waft away on the fresh breeze coming in from the ocean behind it. "Daddy," she called out gently. And in response, a deep thrumming sound seemed to make the word "Elsie" from across the water. Andrew: With the contact between the two having been made, the form of the smoke ship dissolved and it became once more the mists that roll over the seas at night and ceased to have any shape or solidity. James: And as it dissolved, so too did Elsie's form gradually fade away until the Captain, the First and Second Mate and the crew members could see plain through her. Andrew: As she was on the verge of disappearing before their very eyes, she turned looking at the crew in turn and taking them all in with her penetrating gaze, finally her eyes rested on the Captain and she said, "thank you" — and vanished. There came from the hatch leading down to the galley a sobbing which caused the First Mate to turn and there to his surprise he saw Tim with his face buried in his cook's apron, uncharacteristically emotional. James: The crew were quiet for the rest of the journey, less banter and less grumbling than usual. In the Captain's cabin, a number of hushed conversations over dinner attempted to discern just what Elsie had been and where she had gone — but without coming to any conclusions. Andrew: The only thing that everybody could agree on was that the quality of the food had improved, and from that day forward it remained the best on the high seas.

New post from The eCommerceFuel Blog: Fahim Naim is a former Senior Category Manager at Amazon and founder of eShopportunity. Over the course of his time at Amazon, Fahim did P&L management for a multi-hundred million dollar category, managed relationships with vendors, and negotiated terms and costs with vendors and his team. We take a deep dive into the ways to make your Amazon listings fully optimized, as well as the common mistakes sellers make using Amazon's platform. If you are an Amazon seller, you definitely don't want to miss the vendor advice that Fahim has to offer. Subscribe:  iTunes | Stitcher (With your host Andrew Youderian of eCommerceFuel.com and Fahim Naim of eShopportunity) Andrew: Welcome to the eCommerceFuel podcast, the show dedicated to helping high six and seven figure entrepreneurs build amazing online companies and incredible lives. I'm your host and fellow ecommerce entrepreneur, Andrew Youderian. Hey guys. It's Andrew here and welcome to the eCommerceFuel podcast. Thanks so much for tuning in today. Today on the show I'm joined by Fahim Naim who is the cofounder of eShopportunity.com and a previous category manager at Amazon. So Fahim's got a ton of experience in this space with Amazon. We will talk about Amazon mistakes which was originally the intended focus of this discussion but we branched out a lot more. Particularly of interest to myself was the difference between FBA, Vendor Central, Vendor Express, how to negotiate with Amazon if they're buying product directly from you, which model, selling to third party or first party makes the most sense in different circumstances. So interesting discussion. I hope you enjoy it. But first, before we dive in, I want to do something I haven't done in quite a while and that is do a first sale shout out. I'm really excited to do this one for Laura Serino who...if the name sounds familiar it's because she's our community manager, she's the podcast producer here. I'm sure you've heard her or one of her episodes she's produced here on the show. So Laura, congrats on the first sale and her business is nhislandapothecary.com. Laura's been into the natural skin care space for quite a while and she's created her own proprietary line of skin care products with a little bit of island flare mixed in there. She lives on an island in Maine. So help Laura ramp up her business enough to where she can quit her job with eCommerceFuel. Check out nhislandapothecary.com. If that ever happens I'll be very sad to lose such an incredibly team member but thrilled for her and her business but yeah. So regardless, check it out, congrats to Laura and with that being said, let's go ahead and get in to today's episode with Fahim. So Fahim, before eShopportunity you actually worked at Amazon. What was your role there? Fahim's Amazon Background Fahim: I was a category manager. Managed one of the largest categories on the retail side of Amazon. Andrew: And what does that mean, to be a category manager? Fahim: Manage the first party so the direct part of the business. Anything that you would sell wholesale to Amazon. I was in the consumer electronics world under the PC components and peripherals part of Amazon. So essentially, manage all relationships with vendors, pricing, marketing, P&L ownership, forecasting, etc. Andrew: Do you miss it and why did you leave? Fahim: I do miss it although my consulting role and agency helps us stay in the game. The major reason I left was to move to San Francisco because of my wife who had to transfer for her work. At the same time, while everything was going well and could've happily stayed at Amazon, wanted to get out and do my own thing and get my skin in the game a little bit. So found a perfect balance with coming down to Bay Area, staying in the ecommerce space and still talking about going on Amazon as well as overall ecommerce. Andrew: Yeah,

Welcome to LPLE, "Let's Practice Listening in English!" Jesse and Andrew talk about online dating, older methods of meeting people, and the loss of the ability to introduce one's self to a stranger. Join in the conversation! Follow us on Twitter and Facebook to ask us questions about English conversation and meet other English language learners all over the world.   Website: dialog.fm/LPLE iTunes: itunes.apple.com/us/podcast/lple/id1098735563 Facebook: facebook.com/LPLEDialogFM Twitter: twitter.com/LPLEDialogFM Patreon: patreon.com/LPLE TRANSCRIPT Intro [Jesse]: Hi everyone. My name is Jesse Robbins, and welcome to LPLE from Dialogue FM. We're the podcast that lets you practice listening in English. We speak English slowly and clearly so that you can follow along and understand native English speakers more easily. I'm excited to help you improve your English listening skills, as well as help you learn new vocabulary, grammar, and idioms commonly heard and conversation among native English speakers. If you want to practice listening in English, then we invite you to join our conversation. Jesse: Hey, Andrew. Andrew: Hey, Jesse. Jesse: Let me just say that dating in our society--modern-day dating--confuses the hell out of me. Andrew: I am right there with you. Jesse: We are both in our early thirties... Andrew: Yes. Jesse: ...and when we look back on our twenties--common dating age--dating was a lot different than what dating looks like now. Andrew: Yes. I think the dating culture that you and I grew up with was a much more traditional form of dating--that's the type that is probably closer to the kind of dating that maybe even our parents did when they were younger--and technology and social networking and the internet have kind of broken all of the rules that you and I used to follow... Jesse: ...and have created their own rules. Andrew: Yes. New standards and also ways of interacting and ways of meeting people that you and I didn't even have when we started going out to meet romantic partners. Jesse: Now, of course, there are pros and cons, there are the benefits and drawbacks, to this new form of dating, and you can say there's benefits and drawbacks, pros and cons, to the old way of dating back in our twenties. Andrew: Right! Jesse: I feel confident enough to say that if I were a single man now, I just could not handle the modern-day dating scene, which is-... I'm mean, what are the common apps that people use nowadays? Andrew: I think that nowadays rather than going to the bar and trying to meet someone you've never seen before, or being introduced through a friend, or asking someone out who you knew in a different context, either at work or to school, is not the most common way anymore because we have matchmaking websites like OkCupid or Match.com in the United States, or I think the most popular in our city is Tinder, which is the mobile app on our phone that lets us meet people without a whole lot of introduction and without a whole lot of detail about who the person is. It is like Facebook reduced to a picture and two sentences, and people make decisions on the spot about whether or not they are interested in meeting the other person. And, my understanding--I've never used this; I feel like a very old man just because I'm no longer in the market for this service--but, my understanding is you look at a bunch of pictures, see the person's first name, and read two sentences about them, and you say "yes, I'd like to meet this person," or "no, I wouldn't," and that is enough to carry on the conversation to the next level, because once both people say "yes" then they're allowed to contact each other and make plans for a date, which is about like walking into a coffee shop, and making an order, finding out the person behind you made the same order, and then going on a date next, which seems kind of crazy fast to me and without a whole lot of planning or preparation. Jesse: The screen on your phone, even with a [iPhone] 6 Plus, is not that large to contain a lot of information about someone, and then make a determination of whether or not you want to spend the next hour, or two hours, or five hours of your life with them. Andrew: Hahaha... Jesse: That's really what you're doing. You're trying to create-... Have the best looking photo of yourself and combine the best mix of words such that you will attract somebody. Andrew: Right. I think we are coming off sounding a bit old and out of fashion with this... Jesse: Yeah, out of touch. Andrew: ...out of touch, really, because we are used to meeting people earlier in the process and kind of evaluating from afar or being introduced, and things move a bit more slowly, and you are considering a person rather than an idea, and I think that's just us not being ready for this technology more than anything else, because I think you and I, because we have partners, don't need to be out finding new people all the time. And, what this technology lets you do is skip the part where you have to bravely introduce yourself to someone you don't know in the bar, or beg all your friends for introductions, or hope you are lucky enough to meet someone at a sports team, or a job, or a school that meets your interests. There's a lot of research that we had to do--I guess, in general--that people can skip and go to meeting people right away, and that seems to be what everyone wants in the first place. So, I think it's actually probably a good thing. Jesse: In the end, it's definitely made the process a lot easier for people. The barrier to talking to new people is dramatically reduced. Andrew: Right. Jesse: But, therein also lies a problem: We've lost the ability to talk to other people, right? If you think about, we've somewhat lost the ability to effectively introduce ourselves to a complete stranger and strike up a normal conversation. Andrew: Do you think that people had to practice being social and charming in person because they were forced to because of all of the dating that needed to happen before you got to know someone in the past, and that now people don't need to practice, and so they aren't as good at it? Jesse: I think there's an element of training that goes on--trial by fire, learning through experience. When I look back, before I met my current wife, when I was in the dating scene, when I was engaged in dating and introducing myself to women, yeah, there was an element of learning how to introduce myself appropriately, there were some successes and there were plenty of failures. Overall, I felt like it was a good skill to learn, primarily because you eventually learn how to get over that fear of introducing yourself to a stranger, and I think that skill carries over into a lot of other things. You can carry that skill over into your professional life, which is just learning how to go into a new room and introduce yourself to new people. I think that there's-... As nice as it is to streamline, to make it easier to meet people for the purpose of a potentially romantic relationship, I do believe that there's an element of social interaction that is lost, a particular skill that is lost. Andrew: And, I think I agree with you in terms of the software not being able to add that social interaction. What I think is happening is that people get to know more about the person before they have to expend the energy, so people who are naturally social, naturally friendly can go out there and meet people the old fashion way. But, they also have this tool to meet more people sooner, which lets them practice sooner with more people, if that is their stumbling block. So, I think, on balance, it is probably better, it is-... We have the old ways and we have the new ways, and people have more options, in general, when they're going out to find their next date. Jesse: Much like I would assume everybody in the dating scene agrees: The more options, the better. Andrew: Agreed. Outro [Jesse]: Thank you for listening to this episode of LPLE, Let's Practice Listening in English, from Dialog.FM. Subscribe to LPLE on iTunes to hear the latest episodes, or listen to past episodes on our website, Dialog.FM. That's d-i-a-l-o-g-dot-f-m. If you have questions or comments about English, or if you would like for us to use a word, grammar, or idiom in our conversation so you can learn how to use it correctly, we would love to hear from you on Twitter at @dialogdotfm or Facebook at facebook.com/dialogFM.

Welcome to LPLE, "Let's Practice Listening in English!" Jesse shares another story about his experience visiting Vietnam and is impressed by how local Vietnamese try to practice English with foreigners. Andrew wonders how foreigners might feel about random locals coming up to foreign travelers to practice speaking English. Join in the conversation! Follow us on Twitter and Facebook to ask us questions about English conversation and meet other English language learners all over the world. Twitter: @LPLEDialogFM Facebook: facebook.com/LPLEDialogFM   TRANSCRIPT Intro [Jesse]: Hi everyone. My name is Jesse Robbins, and welcome to LPLE from Dialogue FM. We're the podcast that lets you practice listening in English. We speak English slowly and clearly so that you can follow along and understand native English speakers more easily. I'm excited to help you improve your English listening skills, as well as help you learn new vocabulary, grammar, and idioms commonly heard and conversation among native English speakers. If you want to practice listening in English, then we invite you to join our conversation. Jesse: Hi, Andrew. Andrew: Hey, Jesse. Jesse: Another interesting story about Vietnam. Remember, I was there for two-and-a-half weeks, and during this trip to Vietnam I actually had the chance to visit another province. Now, when most people think about going to Vietnam they think about going to Ho Chi Minh City, Hanoi, maybe even Ha Long Bay. You visited those places didn't you? Andrew: I did. You took me around and played tour guide. Thank you! Jesse: During this particular trip I spent one week in a province called Dong Thap. It's about a three-and-a-half hour to four-hour bus ride southwest of Ho Chi Minh City. Andrew: Okay, so in the south of the country. Jesse: Yeah. I was there for one week and it was a very fun experience. The city itself where I was in, which is called Cao Lanh, is a pretty small but rapidly developing city. It's small compared to, of course, Ho Chi Minh City. But, you start to see a lot of commercial businesses starting to grow. Andrew: That's good. Jesse: Yeah. Exactly, there's big hotels, there's stores that sell lots of computer peripherals and whatnot, there's...it's a rapidly growing city, which is really exciting. And, the people were so welcoming. That's not to say that other parts of Vietnam aren't. I'm sure they are. In this city we had the chance to meet college students at the local university; and, these students are practicing English. And, because there's not a lot of foreigners that come into the city or province in general, they are so excited to meet us. Andrew: That's great that they had a chance to speak with people who were native speakers. Jesse: There was one afternoon I walked around the lake--there's a popular lake there. It's not as big as our Green Lake, right, in terms of size, but it is still made for a pleasant walk around the lake. And, multiple times as I walked around the lake I was stopped by local Vietnamese just because they wanted to say "hi" and ask where I'm from. Andrew: Do you think that was because they recognized that you were foreign to Vietnam and that you probably spoke English? Do you think it was an opportunity for them to practice their language skills? Jesse: It's a combination of both. I think it's a combination of, one, I'm a foreigner, more specifically, I am an atypical-looking foreigner... Andrew: ...Meaning you don't look like a white American. Jesse: Correct. Now, in Vietnam, it was very hot, so I tanned very quickly. I got darker skin very quickly, so any chance of me looking even remotely American or European was gone. So, there was an element of 'I'm a foreigner' but there's also a sense of 'I'm a strange-looking foreigner.' Andrew: You felt like you looked unique? Jesse: Very much so. And, that's not a bad thing; it's fine. I kind of expected it at this point. And then there's also the element of them wanting to practice their English, which is also fine. So, that leads me to another story I wanted to talk to you about. It's not just about how friendly the local residents of the city were. It's not how welcoming the university students were for us. There's one common theme I've noticed that makes me admire people studying the English language in general. The Vietnamese I met work so hard to find a way to practice English. They find every opportunity they can, and they are not shy about it. Andrew: Does this make them rude or did they interrupt your other events or conversations? Jesse: Not at all. So, they were really respectful. Now, you know, maybe one could say that it might be rude of them to yell "hello" when I'm just trying to have a peaceful walk around the lake, but they don't know I'm trying to have a peaceful walk around the lake. Andrew: They reached out and introduce themselves and engaged in a conversation from scratch without any introduction Jesse: Exactly, and I admire that. I admire that tenacity. I admire that enthusiasm. I admire that dedication. And, I admire that energy from them. When learning a foreign language, one of the biggest challenges I think we as Americans have is we are so afraid of making a mistake we don't want to try to practice our Spanish that we learned for one year because we're somehow embarrassed by it. Whereas these students who have been practicing English for, of course, over one year but who have never left Vietnam in their life let alone seen many foreigners in their city... Andrew: ...Were completely ready to walk up to a stranger and start speaking in their new language. Jesse: Exactly, and I truly admire that. So, for many foreigners who are unfamiliar with traveling in a country like Vietnam where people are working so hard to practice English because they know that English is going to provide them with an economic opportunity. Andrew: Right. It gives them a better jobs. It gives them access to opportunities they wouldn't have if they don't speak the language of business, which is usually English. Jesse: Right. If you're a foreigner who goes to this kind of country and you're not familiar with that kind of mentality, of course it could seem pretty rude or disruptive to your schedule because maybe you're just trying to enjoy the scenery or take some photos, you just want time to yourself. I want to encourage people listening to this, you know, as you, you in the audience, as you practice English by listening to this podcast and as you introduce yourself to foreigners and say "hello" just know that there are many people who admire what you're doing because what you're doing is not easy at all Andrew: Agreed! Outro [Jesse]: Thank you for listening to this episode of LPLE, Let's Practice Listening in English, from Dialog.FM. Subscribe to LPLE on iTunes to hear the latest episodes, or listen to past episodes on our website, Dialog.FM. That's d-i-a-l-o-g-dot-f-m. If you have questions or comments about English, or if you would like for us to use a word, grammar, or idiom in our conversation so you can learn how to use it correctly, we would love to hear from you on Twitter at @dialogdotfm or Facebook at facebook.com/dialogFM

Get it on iTunes. Yen: I've taken BEC and REG but didn’t pass either exam. I want to start studying again but my work schedule is hectic, working 10 to 12 hour days. On top of that, my commute is two hours every day. Do you have any suggestions for studying?   Dibyendra: I currently have a 2011 review course, and I am not willing to spend money on buying 2012. Would it be sufficient to buy your NINJA Study Notes for 2012 which will track all the changes in 2012?   Jennifer: I have not earned my BA yet. But I was wondering if it is too soon to start preparing for the CPA Exam? One of my professors told me not to because I might get overwhelmed.   Marquita: What are the main topics you should focus on for the BEC portion of the exam?   Eric: I have my masters in accountancy and have worked in the private sector for 6 years. I am finally ready to start preparing for the CPA exam. I would like advice on where to start.   Irina: What do you mean by “fact nuggets”? Can you give an example?   Augustine: When you state in your “NINJA” study methods Intense Notes and Just Rewrite it, do you mean your review notes that you have on your website and add in specific examples to expand them? Then Distill those down and re-write again?   Reshma: Am I missing out on anything by using my 2011 AUD notes?   Andrew: Do you know where I can get a Study Calendar for REG or AUD?   Todd: When you say watch all videos at once, say there is 8 chapters to FAR, watch all the chapter one videos first then notes?