World's Greatest Boss

What if the person you're about to fire isn't the problem… it's the role they're in?In this episode of World's Greatest Boss, Jackie Koch talks with Brice Jaggars, bestselling author of Two Fish in the Tree, about how role alignment and soft skills play a huge role in team performance. Brice shares practical tips for figuring out if someone is in the wrong job, how to spot soft skill mismatches, and what to try before you cut ties with a struggling employee.Whether you're leading a small team or managing a growing company, this episode will help you rethink how you approach performance issues and keep the right people on board.What You'll Learn:[1:30] Why performance issues often come down to the wrong role[3:15] The difference between technical skills and soft skills[4:20] The most common soft skill gaps that cause problems[6:15] What to do when you want to keep someone but their current job isn't working[7:55] A real-life example of reassignment that worked[9:30] Why not everyone can fit into the same mold[11:00] How to decide when it's time to move on[12:15] Coaching new grads versus managing experienced team members[13:25] Why remote work makes soft skill development harder[14:35] Brice's inspiration behind Two Fish in the TreeResources & Links:Buy Brice's book: Two Fish in the Tree on Amazon Connect with Brice on LinkedInConnect with Jackie on LinkedIn: linkedin.com/in/jackiemkochDownload free hiring resources from Jackie at People Principles

If you're still relying on job boards to hire your next great employee, this episode is your wake-up call. I break down why “post and pray” is no longer an effective hiring strategy especially if you're trying to land top-tier talent.Instead, you'll learn the three proactive methods recruiting teams use every day to find the right people (and how you can do it yourself as a founder, hiring manager, or business owner). No agency fees required.What You'll Learn:Why job boards should be used for validation, not as your primary hiring strategyHow to use LinkedIn like a recruiter, even if you're not oneThe hidden goldmine in your customer base, superfans, and existing networkSmart ways to use Facebook groups, community content, and micro-influencers to identify potential hiresWhat sourcing tools like PIN, Fetcher, and GEM can do and how they can work like a junior recruiter on autopilotJackie's real-world examples from med spas, product brands, and tech startups using these tactics successfullyFree Resources Mentioned:FREE Hiring Handbook + Interviewing Masterclass

In this episode I'm joined by Art Shectman, founder and CEO of Elephant Ventures, a global innovation firm helping companies unlock the full potential of AI transformation. But we don't just talk tech: we dive into the human side of building and leading a business.Art shares how he intentionally designed a company culture built on dependability, psychological safety, and joyful work. We talk about how his team successfully adopted a compressed four-day workweek, and what it really takes to implement major organizational shifts like AI adoption without sparking panic or burnout.You'll walk away with a better understanding of how to structure your team for accountability (without toxicity), why empowering employees beats micromanaging every time, and how to lead transformation with honesty, clarity, and how to get buy-in from the ground up.If you're thinking about hiring across borders, piloting a 4-day week, or embracing AI in your business you don't want to miss this one. What you'll hear in this episode:[1:40] How Elephant Ventures helps companies get 20X results from AI - not just 20%[3:29] Why Art started hiring internationally in 2008[4:12] The early struggles of global hiring (and why EORs are game-changing now)[7:17] Why founders must prioritize their “joyfulness battery”[10:17] Building culture intentionally: dependability, kindness, and the value pyramid[14:02] Holding people accountable without being toxic[18:17] How Elephant Ventures rolled out a compressed 4-day workweek[22:15] Lessons from testing and scaling flexible work[24:10] Coaching teams through AI transformation without fear[26:29] Creating psychological safety in practice [30:06] Why vulnerability and consistency matter more than charisma[32:19] Where to find Art's thought leadership on AI and transformationResources and links:Connect with Art on LinkedIn: Art ShectmanExplore Elephant Ventures' AI resources: Elevate.ElephantVentures.comConnect with me on LinkedIn: Jackie KochDownload my free HR + Hiring Essentials Playbook: peopleprinciples.co

In this episode of World's Greatest Boss, I'm joined by David Metz, CEO and founder of PrizeOut, a startup that helps credit unions and gaming platforms reward their users with high-value digital gift cards. David shares how he scaled his company from his couch to over 50 employees, what he's learned about leadership, hiring, and culture along the way, and how AI is transforming the startup landscape.We talk candidly about the chaos of startup life, how to hire top talent in today's challenging market, why referrals beat resumes, and how generalists (finally) get their time to shine. David also drops real-talk advice on why soft skills now matter more than ever, and the personal toll entrepreneurship can take without a solid support system.Whether you're growing your team, figuring out how to lead through uncertainty, or just trying to make sense of AI's impact on the workplace, this one's for you.WHAT YOU'LL HEAR IN THIS EPISODE:[1:12] Why David's team fell in love with credit unions and how PrizeOut serves them[3:46] From gaming to gift cards - how PrizeOut started and evolved[5:14] Building a 50+ person team and navigating remote vs. in-office culture shifts[7:02] The AI revolution and what it means for your job (and your kids')[10:20] Real-world ways to use AI in hiring and operations today[12:50] What actually works when hiring great people (hint: it's not LinkedIn)[14:32] The problem with AI-assisted projects in interviews[16:14] David's hiring framework: IQ, EQ, BQ (business quotient), and PQ (PrizeOut quotient)[17:17] “Business is easy. People are hard.” Why leadership is emotionally exhausting[19:53] Culture is a reflection of the founder - how David builds with intention[22:37] Leadership habits David's working on now[23:28] The one thing every entrepreneur must have to survive the rollercoasterLINKS & RESOURCES:Learn more about PrizeOutConnect with David Metz on LinkedIn or email him directly at david@prizeout.comTake the CliftonStrengths Assessment to discover your top talents

Are 1:1s a waste of time? Not if you're leading a growing team.In this episode host Jackie Koch challenges the rising trend of skipping one-on-one meetings and explains why most leaders can't afford to follow that advice. You'll learn what great 1:1s actually look like, how they improve trust, performance, and retention, and how to run them without adding chaos to your calendar.Whether you're a first-time founder or a seasoned CEO, this episode will help you lead your team better with one of the most underrated leadership tools out there.What You'll Learn:Why some high-profile CEOs have ditched 1:1s—and why that doesn't apply to youThe real cost of skipping 1:1s (burnout, blindspots, and turnover)A simple structure for running effective, low-lift 1:1sHow to tailor your 1:1s to different team members and situationsCoaching-style questions that help your team solve problems and growWhat former Facebook exec Julie Zhuo learned about 1:1s after 13 years under Mark ZuckerbergPerfect For:Startup founders Small business ownersTeam leads and first-time managersAnyone who wants to lead with more intention and less reactivityFree Resource:Grab the HR + Hiring Essentials Playbook, packed with templates and tips to manage and grow your teamVisit peopleprinciples.co to downloadSubscribe and Review:If this episode helped you, the best way to support the show is to subscribe, share it with a fellow leader, and leave a quick review on Apple Podcasts or Spotify. It helps more people find the show and become better bosses.

What if you could eliminate the vast majority of your people problems, before they even start? In this episode of World's Greatest Boss, I sit down with Kristian Ranta, CEO and co-founder of Meru Health, a Y Combinator-backed mental health startup, to explore how defining company values from day one helped him build a thriving team culture that actually works.Kristian shares the hard earned lessons from his previous startup, where people problems ran rampant, and how that experience led him to start Meru Health with a deep focus on values, team traits, and mission alignment. We dig into the tangible ways his team lives those values today from hiring and firing to decision-making and leadership style.This episode is packed with real-life advice for founders and leaders who want to build a values-driven culture, reduce team drama, and focus more time on building the business.What you'll hear in this episode:[1:15] Kristian's journey from founder trauma to intentional culture[4:20] How Meru Health built a values-driven business from the start[7:15] Why Kristian cold-emails experts before hiring[9:00] Their structured hiring process (including a paid take-home assignment)[12:30] How to create a culture of accountability with low hierarchy[14:15] Nordic vs U.S. workplace dynamics[18:00] Bringing values to life in hiring, firing, and daily decisions[21:00] The founder's biggest hiring regret—and what he changed[23:00] What actually happens in a core values workshop[25:00] The surprising origin of “compassion” as a company value[27:10] How Meru Health provides virtual mental healthcare across the U.S.Resources & Links:Learn more about Meru Health or check if you're covered at: https://meru.us/podcastConnect with Jackie on LinkedIn: linkedin.com/in/jackiemkochExplore more resources and hiring tips at: peopleprinciples.co

You thought paying top dollar would take something off your plate, but here you are... staring at the payroll report wondering why things aren't moving faster. In this episode, we're breaking down a common leadership dilemma: should you hire someone with experience who can (theoretically) hit the ground running or bring in someone with potential and invest in their growth?Jackie unpacks the pros and cons of each approach, shares tips for how to assess which option is right for your business, and offers a candid look at why hiring experienced people isn't a magic fix. You'll learn how to set realistic expectations, structure a proper onboarding timeline, and align your hiring strategy with your budget, business stage, and team development goals.Whether you're hiring your first leadership team or adding junior roles with room to grow, this episode gives you the framework you need to make intentional, effective hiring decisions—without the second guessing or sticker shock.What you'll hear in this episode:[1:15] The difference between “buying” vs. “building” talent[3:00] When it makes sense to buy talent (and the risks to watch for)[7:40] Why even experienced hires need a real onboarding plan[10:00] Managing your expectations during the ramp-up phase[13:10] When to consider building talent from within[15:35] Signs you're ready to invest in mentoring and development[18:45] A reality check on budgets and market compensation[21:15] What to do when the candidate market doesn't match your expectations[24:00] Using both strategies in tandem as your business grows[26:10] Wrap up: how to avoid costly hiring mistakes by choosing the right approachResources mentioned:

How do you go from sleeping in your office to leading a team of 30+ creatives—and still make payroll every two weeks without fail?In this episode, I sit down with Rob Kaczmark, founder and CEO of Spirit Juice Studios, an Emmy award-winning video production house, to unpack what it really takes to grow a sustainable, values-driven business. Rob gets candid about the messy, often-overlooked realities of leadership—learning to delegate, getting honest 360 feedback, hiring your first employee, and letting go of perfection so your team can thrive.He shares practical insights any founder or CEO can relate to, especially if you're navigating the tricky transition from do-it-all founder to empowering leader. This episode is packed with real stories, hard-won lessons, and a surprising amount of Office-style humor.WHAT YOU'LL HEAR IN THE EPISODE:[1:00] The early years of Spirit Juice and why managing people—not filmmaking—became Rob's biggest challenge[4:25] Taking the leap to hire your first full-time employee[6:10] The 3 phases of growth and why founders get stuck[8:30] Why “if you want to grow, you have to let go” became Rob's leadership mantra[10:00] How 360 reviews helped him become a better leader[13:00] The onboarding rituals that make new employees feel seen[15:45] How Spirit Juice builds culture through memes, pranks, and “The Juices” awards[17:20] Rob's approach to developing meaningful company values[19:00] What “to be unclear is to be unkind” really means in practice[20:50] Why extreme ownership is the foundation of team accountability[22:00] Rob's best advice for leaders trying to grow a high-functioning teamRESOURCES & LINKS:Connect with Rob at Spirit Juice StudiosFollow me on LinkedIn: linkedin.com/in/jackiemkochLearn more about how I help business owners build great teams: peopleprinciples.co

What happens when an employee tells you they're expecting—and you don't have a leave policy in place? Cue the panic. In this episode, we're breaking down everything you need to know to confidently respond and support your team when it's time for parental leave.We'll get into the basics of what's legally required (spoiler: not much at the federal level), the states that do mandate paid leave, and the key decisions you need to make if you're ready to offer more than the bare minimum. Whether you're starting from scratch or looking to upgrade your current policy, you'll learn how to design a plan that supports your employees and your business.We also talk strategy: when to supplement state benefits, how to structure a phased return, and why a modern, inclusive policy is a powerful recruiting and retention tool. If you've been putting off writing a parental leave policy or just don't know where to start—this one's for you.What you'll learn in this episode:[2:10] What is paid parental leave—and what's required?[4:35] Why most small businesses don't fall under FMLA[6:25] How state-mandated paid leave works (and where it's required)[9:40] Should you supplement state programs or offer your own plan?[12:05] Business case for offering more than the minimum[14:50] How to respond when you don't have a policy yet[17:25] Step-by-step to create your own leave policy[20:00] Inclusive practices: moving away from “primary caregiver”[22:15] Modern options: phased returns and flexibility[24:30] Final takeaway: support your team through life's big transitionsMentioned in the episode:Last week's episode with Lori Mihalich-Levin on preparing for parental leave and supporting working parentsLearn more about federal leave laws: DOL on FMLASee if your state mandates paid family leave: National Partnership State Paid Leave LawsConnect with Jackie:LinkedIn: https://www.linkedin.com/in/jackiemkoch/Learn more about hiring and HR templates: peopleprinciples.co

In this episode of World's Greatest Boss, I sit down with Lori Mihalich-Levin, healthcare attorney and founder of Mindful Return, to unpack one of the most emotionally charged and operationally challenging moments for managers: when an employee becomes a parent.We break down the real reason why one in three women don't return to work after maternity leave—and what managers can do to create a supportive, retention-focused approach to parental leave transitions. Lori shares her four-part framework for managers, practical communication tips, and a powerful mindset shift that reframes parental leave from disruption to leadership opportunity.Whether you're creating your first parental leave policy or navigating your own experience as a working parent, this episode gives you the tactical tools and human-centered perspective to do it well.What you'll hear in this episode:[1:10] Why most managers mishandle parental leave[4:00] The four pillars of a successful leave transition: Mindset, Logistics, Leadership, and Community[7:25] How parental leave can actually strengthen leadership skills[10:10] The damaging assumptions managers often make—and how to avoid them[12:20] Why co-creating a leave plan builds trust and buy-in[14:45] What to say (and what not to say) when someone tells you they're expecting[17:30] Rethinking “primary caregiver” and outdated policy terms[19:00] How to support team members without breaking your budget[21:15] Why small businesses are perfectly positioned to offer meaningful parental support[24:00] Reframing guilt as values-based decision-making[26:15] Free resources and step-by-step guides from Mindful Return[28:05] Final thoughts on being a thoughtful, prepared boss during parental leaveResources Mentioned:Mindful Return Website: https://www.mindfulreturn.com99 Questions to Ask Yourself Before, During, and After Parental Leave: Download hereBook: Back to Work After Baby by Lori Mihalich-LevinParents at Work Podcast: Listen on Apple PodcastsFree meditations for working parents on Insight TimerCourses for new parents & managers available at mindfulreturn.comConnect with Lori:LinkedIn: Lori Mihalich-LevinInstagram: @mindfulreturnEmail: lori@mindfulreturn.comConnect with Me:LinkedIn: Jackie KochWebsite: peopleprinciples.co

In this episode of World's Greatest Boss, Jackie Koch chats about one of the most common and challenging issues in leadership: handling underperforming employees. As a boss, it's tempting to make subtle changes—like cutting hours, posting a new job, or quietly giving tasks to other team members—hoping the problem will resolve itself. Spoiler: It doesn't work.Jackie breaks down the four biggest mistakes managers make when dealing with performance issues and provides practical advice for handling these situations the right way. You'll learn why direct and honest communication is crucial, how to avoid sending mixed messages, and why leading with transparency fosters a culture of trust. Plus, Jackie shares how to document conversations to protect your business while also being fair and kind.What You'll Hear in This Episode:[1:00] The problem with cutting hours or changing schedules to encourage employees to quit.[6:45] Why posting a higher-level job and letting current employees apply is unfair and ineffective.[12:10] How subtly taking away responsibilities can lead to confusion and resentment.[18:30] The danger of ignoring underperformers in the hope they'll leave on their own.[25:00] Bonus mistake: Stopping engagement with an underperformer instead of addressing the problem.Key Takeaways:Don't Change Schedules or Hours: Hoping employees will quit on their own when you change their shifts or workload only creates confusion and frustration, not improvement.Avoid Posting the Job and Letting Employees Reapply: It's unfair and sends a message that you've already written them off. Instead, clearly communicate expectations and offer support.Stop Quietly Reassigning Tasks: Taking responsibilities away without explanation demotivates both the under performer and the rest of the team.Don't Ignore the Problem: Avoidance only leads to bigger issues later. Have honest, consistent conversations, and document everything.Leadership Is Practice: Mistakes happen—what matters is learning from them and being transparent in your leadership journey.Connect with Jackie:Follow Jackie on LinkedIn: Jackie Koch on LinkedInVisit the website: People PrinciplesEnjoying the podcast? Don't forget to subscribe and leave a review!

In this episode of World's Greatest Boss, Jackie Koch dives into the complexities of using AI in HR practices with Bryan Driscoll, a former employment attorney turned HR consultant. With AI tools like ChatGPT becoming increasingly popular for tasks like writing employee handbooks and screening job applicants, it's crucial to understand where AI can be helpful and where it poses significant risks—especially from a legal perspective.Bryan shares insights on the legal ramifications of using AI in hiring, the difference between AI and automation, and why relying on AI for employment decisions can lead to compliance issues. He explains how the EEOC holds companies accountable for discrimination caused by AI and why small businesses need to be extra cautious when using AI-driven hiring tools. Bryan also touches on the importance of human judgment in screening resumes and navigating complex employee issues.From hiring challenges to managing workforce behavior, Jackie and Bryan discuss practical advice for using AI responsibly and avoiding common pitfalls. Bryan also shares tips on keeping employee handbooks compliant, especially when dealing with multi-state workforces.What You'll Hear in This Episode:[00:00] Intro: Risks of using AI in HR practices[01:50] Bryan Driscoll's perspective on AI in the workplace[02:56] Legal risks of using ChatGPT for compliance and HR issues[05:28] Defining AI vs. automation in HR[07:18] Examples of AI-driven hiring and potential discrimination risks[08:41] Jackie's real-world experience with AI tools in recruiting[10:34] Challenges of using AI to hire generalists in small businesses[12:40] The importance of auditing AI-driven hiring processes[13:19] Risks of using AI to manage workforce issues and employee behavior[14:22] Why creating employee handbooks with AI can lead to compliance failures[17:22] Why employees are more knowledgeable about their rights today[18:32] Handling compliance mistakes proactively[19:38] Legal trends and upcoming regulations to watch[20:15] Bryan's background and advice for business owners[21:43] Closing thoughts: Being proactive with HR policiesMentioned in This Episode:Connect with Bryan Driscoll on LinkedIn for more HR insights and guidance.Visit PeoplePrinciples.co for more resources on building a compliant and effective team.Follow Jackie on LinkedIn: Jackie Koch

Still using a 90-day probationary period to “test out” new hires? It might be doing more harm than good. In this solo episode, Jackie Koch breaks down why the traditional probationary period is outdated, misleading, and potentially risky for your business.You'll learn what 90-day periods really signal to your new team members (hint: it's not trust), why they don't actually protect you legally, and how to better structure the first three months of employment to set your new hire—and your business—up for success.Jackie shares a modern, compliance-friendly alternative: creating a structured onboarding plan with clear expectations, regular check-ins, and milestone-driven ramp periods. Whether you're a startup founder or a small business owner trying to reduce hiring risk, this episode gives you the tools to do it the right way.What you'll hear in this episode:[2:00] Why business owners use 90-day probationary periods[4:10] The legal truth about at-will employment and false protection[7:25] How “probation” language lands with your new hire[10:15] The better way to ease hiring risk[13:40] How to set clear expectations and success milestones[16:05] What a solid onboarding plan actually includes[18:45] When a 90-day period does make sense (ramp periods, stretch roles, benefit alignment)[23:00] Final thoughts: What to do instead of probationary periodsResources & Links:

In this episode of World's Greatest Boss, I sit down with Robert Gallaher—entrepreneur, CEO, and author of Profit Sharing: The Power of Shared Success—to dive deep into how profit sharing can revolutionize your company's culture, profits, and employee engagement.Robert shares the journey of how he went from an overworked business owner to building a thriving company culture powered by profit sharing. We discuss what worked, what didn't, and the lessons he learned along the way—from setting the right expectations to making profit sharing part of everyday conversations. If you're a business owner looking to improve retention, accountability, and profits, this is a must-listen.What you'll hear in this episode:[2:00] Why Robert started profit sharing—and how it saved his business and marriage[4:00] Common mistakes business owners make before implementing profit sharing[6:30] How not to roll out a profit sharing plan (and lessons learned from his first attempt)[8:30] Why talking about profit sharing constantly is critical—and how Robert makes it part of daily conversations[11:00] Real-life examples of how profit sharing drives employees to think like owners[12:30] How transparent you need to be with financials (and who should see what)[14:00] Adapting profit sharing for different types of businesses (seasonal, service, etc.)[16:00] Why Robert tests new profit sharing ideas in one company before rolling out[18:00] Who should be included in profit sharing (and why not everyone may be ready)[19:00] How much to pay: flat vs. percentage-based profit sharing and why $1,000/month is the starting point[22:00] Balancing competitive pay, benefits, and profit sharing—why it's an “and,” not an “or”[24:00] How long it takes to see results (hint: this isn't a quick fix)[26:00] Real profit sharing numbers: how much Robert pays out and how much more he makes because of it[27:00] Where to learn more and get Robert's book and upcoming courseLinks and Resources:Book: Profit Sharing: The Power of Shared Success — Buy on AmazonConnect with Robert on Facebook: @1robertgallaher1 | ProfileComing Soon: ProfitX course launching July — stay tuned for details!

In this episode of World's Greatest Boss, Jackie Koch tackles one of the biggest challenges for business owners: how to determine what to pay employees. From understanding market rates to building a compensation structure that aligns with your business goals, Jackie walks you through a practical framework that balances what your company can afford with what it takes to attract and keep great talent.You'll learn how to assess if you're ready to hire, how to research market rates (without paying for expensive surveys), and what to do if you can't meet market pay. Jackie also dives into how to set up job levels and pay ranges that scale as your business grows, and why transparent communication about compensation is key to building trust with your team.By the end of this episode, you'll have a game plan for creating a fair and competitive compensation strategy — without losing sleep over it.What You'll Hear in This Episode:[02:15] Questions to Ask Before Hiring — Why looking beyond finance (and thinking about team strategy) is critical before making a hire.[07:05] Understanding Market Rates and How to Research Them — Where to look for salary data without overpaying for reports.[15:40] What to Do If You Can't Pay Market Rates — Creative alternatives like contractors, junior hires, and strengthening your value proposition.[21:50] Building Job Levels and Salary Ranges — How to structure pay based on responsibility and expertise — even as a small team.[30:05] Variable Pay Options — Bonuses, commissions, and profit sharing to supplement base pay.[35:40] Why Transparent Compensation Conversations Matter — Avoiding awkward (and potentially costly) surprises.[42:15] Different Types of Raises and How to Plan for Them — Performance raises, cost of living adjustments, and promotions.[47:30] Common Mistakes to Avoid — Like overpaying “irreplaceable” employees and creating inequities.Resources & Links Mentioned:Salary research tools: Payscale, Glassdoor, LinkedIn Salary Insights, Salary.comFor more HR and hiring insights, visit: peopleprinciples.coConnect with Jackie on LinkedIn: linkedin.com/in/jackiemkoch

Most business owners think hiring the right people is the key to success. But even the best team members will fail or leave under bad leadership. In this episode, we're tackling the crucial yet often overlooked challenge: how to turn field leaders into strong people leaders.My guest, Ryan Englin, has spent years helping business owners in the trades and service industries build teams that don't just show up for a paycheck but actually want to be there. We discuss why so many leaders struggle to connect with their employees, how to shift from just being a boss to becoming a leader people want to follow, and the small but powerful changes that can transform your company culture.If you've ever felt frustrated that your team isn't meeting expectations, this episode is for you. Ryan and I unpack the leadership skills that truly matter, why communication is the #1 skill every field leader needs, and how you can start seeing changes in just 30 days.What You'll Learn in This Episode:[2:20] Why business owners in the trades struggle with leadership[4:06] The #1 misconception about hiring and retention[5:02] What makes a great field leader?[7:07] Why empathy and emotional intelligence matter—even in blue-collar industries[9:35] The most important leadership skill you need to develop[14:15] How to communicate expectations clearly (and what happens when you don't)[17:42] The step-by-step framework Ryan uses to transform company culture[19:06] How long it takes to see real change in your business[22:23] Ryan's book: Hire Better People Faster (how to get a free copy!)[22:58] Where to find Ryan's podcast, Titans of the TradesResources & Links Mentioned:

Do you feel like you're constantly following up, checking in, and reminding your team to do what they're already supposed to be doing? You don't have a team problem—you have an accountability problem. And the good news? You can fix it in the next 30 days without micromanaging.In this episode, I walk you through a five-step framework to build a culture of accountability where your team takes ownership, holds each other accountable, and makes you feel like a leader—not a babysitter.What you'll hear in this episode:✅ [1:30] Setting and Communicating Clear Expectations – Why unspoken expectations lead to failure, and how to clearly define what “good” looks like for your team.✅ [7:45] Building Accountability into Daily Workflows – Practical ways to create built-in accountability structures, including project management tools and team stand-ups.✅ [12:15] Shifting from Boss Accountability to Team Accountability – How to foster a team environment where accountability is peer-driven, not just leader-enforced.✅ [18:00] Giving Fast and Direct Feedback – Why most teams struggle with accountability due to slow or unclear feedback, and how to fix it.✅ [23:40] Addressing Poor Performance – Why keeping low performers drags the whole team down, and how to take action fairly and effectively.

Are you avoiding firing an underperforming employee because you feel like the bad guy? What if I told you that avoiding it is actually the bigger leadership failure? In this episode, I break down exactly how to handle terminations with clarity, confidence, and respect—so both you and the employee can walk away feeling like the process was handled the right way.You'll learn:How to know when it's time to fire someoneThe step-by-step process to prepare for a termination conversationWhat to say (and what not to say) during the meetingHow to handle the aftermath and communicate with your teamWhy handling poor performance quickly protects your culture and top performersPlus, I share a real story about a manager who was so nervous to fire someone that she took a Xanax beforehand—only to be shocked when the employee hugged me at the end of the conversation!By the end of this episode, you'll have a clear blueprint for navigating terminations in a way that's fair, professional, and doesn't make you lose sleep at night.What You'll Hear in This Episode:[2:00] Why avoiding a necessary termination is actually a leadership failure[5:45] The key questions to ask before making the decision to fire[10:15] How to prepare legally and logistically before the conversation[14:30] The exact words to use when delivering the news[18:45] Handling different employee reactions and pushback[22:00] How to communicate the termination to your team[25:15] Why letting poor performers stay can drive away your best employeesResources & Links:Let's connect on LinkedIn: Jackie KochMore HR and leadership advice: PeoplePrinciples.co

Have you ever rolled out a new process, reporting structure, or software and realized it didn't go as planned—even though you thought you were crystal clear? In this episode, I sit down with Tiffany Castango, an HR consultant specializing in change management and leadership development, to discuss how leaders can implement change smoothly and avoid unnecessary people problems.Tiffany introduces a simple yet powerful tool—the RACI framework—to help leaders clarify roles, responsibilities, and decision-making when rolling out change. Whether you're restructuring a team, introducing a new policy, or just trying to improve communication, this episode will give you a practical method to ensure your team is aligned and engaged.What You'll Learn in This Episode:[2:10] The biggest pitfalls leaders face when rolling out change[6:30] Why setting clear expectations matters more than you think[12:15] How to use role clarity to eliminate confusion and misalignment[18:45] Introduction to the RACI framework (Responsible, Accountable, Consulted, Informed)[24:10] Real-world examples of how RACI has transformed organizations[30:20] The role of diverse perspectives in change management[36:40] How leaders can improve communication to drive engagement and retentionResources & Links Mentioned:Learn more about Tiffany Castango and her work at CEPHR ConsultingThe RACI Chart: A simple framework for role clarity and decision-making (available online—search for RACI template)The Five Whys Exercise: A powerful tool for uncovering root causes of challengesConnect with me on LinkedIn: Jackie KochVisit my website for more HR and leadership resources: peopleprinciples.co

In this episode of World's Greatest Boss, Jackie Koch breaks down the top HR and hiring essentials every startup and small business needs to succeed. From compliance must-haves to crafting the perfect hiring process, Jackie shares a step-by-step guide to set your team up for long-term success. Whether you're just starting out or scaling up, these practical tips will save you time, money, and headaches while helping you build a thriving team and avoid costly mistakes.Tune in for a roadmap to create a strong HR foundation for your growing business!What You'll Learn in This Episode: • [00:01:23] The shocking gaps in many startups' HR setups—and why it matters. • [00:02:22] Step 1: Nail the HR compliance basics to protect your business. • [00:05:23] Step 2: Build a structured, repeatable hiring process. • [00:08:10] Step 3: Establish your pay and benefits strategy. • [00:09:43] Step 4: Create a simple yet effective employee handbook. • [00:11:19] Step 5: Implement a system for performance management. • [00:12:52] The peace of mind that comes with proactive HR practices.Resources Mentioned:Free Compliance Checklist - a free list of the compliance basicsHiring & HR Essentials Playbook – A Notion-based guide for deep dives into HR and hiring strategies.CTA:

What if the very people you think are holding your team back—the cynics, challengers, and so-called problem children—are actually the key to unlocking your team's potential? In this episode Jackie Koch sits down with dynamic keynote speaker and corporate trainer Hywel Berry to explore how to harness dissent and resistance for team growth and innovation.Hywel shares insights from his 15+ years of experience working with global brands like Nike, Deloitte, and Coca-Cola. Together, Jackie and Hywel unpack the myths about leadership styles, the value of diverse perspectives, and how to manage resistance effectively during times of change. You'll learn practical strategies to identify productive pushback, foster psychological safety, and turn conflict into collaboration.What You'll Hear in This Episode: • [00:00:00] Intro: Why dissent is key to team success • [00:02:15] Common myths about leadership and management • [00:10:30] Recognizing the difference between negativity and valuable feedback • [00:20:45] How to manage resistance during change • [00:32:10] Creating a safe space for disagreement and innovation • [00:42:50] Tools for leaders to navigate emotional change curves • [00:54:00] Final thoughts: How leaders can support personal and team growthKey Takeaways:Valuable dissent: Embrace the cynics on your team—they might see risks and opportunities others overlook.Psychological safety: Leaders should thank team members for dissenting and create an environment where all perspectives are valued.Handling change: Minimize resistance by understanding its root causes, fostering open communication, and managing emotional transitions effectively.Diverse hiring: Avoid the “like-me bias” by hiring people with different skills, backgrounds, and perspectives to drive innovation.Resources and Links: • Learn more about Hywel Berry and his training programs at Alicorn Learning. • Connect with Hywel on LinkedIn: Hywel Berry. • Recommended reading: Lateral Thinking by Edward de Bono.Connect with Jackie: • LinkedIn: Jackie Koch • Website: People PrinciplesJoin the Conversation:What challenges have you faced in managing dissent on your team? Share your thoughts and connect with us on social media! Don't forget to subscribe, rate, and review World's Greatest Boss to stay updated on upcoming episodes.

If you've ever struggled with asking for or receiving feedback, you're not alone. In this episode I discuss the challenges and strategies of building a culture of feedback. From my own leadership lessons to actionable steps for fostering authentic input, I share why feedback is the cornerstone of great leadership and team success.What You'll Learn in This Episode:[2:15] Why feedback is essential for leaders and teams.[7:30] The lessons Jackie learned from receiving tough feedback early in her career.[14:00] How to ask specific questions to get actionable feedback.[19:45] Why leaders must create a safe environment for feedback and address power dynamics.[25:20] Techniques for giving and receiving feedback without defensiveness.[30:00] How to train your team to give and receive feedback effectively.Connect with Jackie Koch: • LinkedIn: Jackie Koch • Website: People Principlesfeedback, leadership, team dynamics, honest feedback, team building, high performing team, HR best practices, HR rules, team communication, employee development, vulnerability in leadership, creating a feedback culture, leadership growth, team trust, self-awareness, non-verbal communication, leadership challenges, feedback reception, feedback delivery, team retention, workplace transparency, power dynamics in leadership, employee engagement, leadership lessons, business success, team performance, constructive criticism, effective leadership, team management, authentic input, workplace drama reduction

In this episode of World's Greatest Boss, I sit down with Jason P. Carroll, founder and CEO of Aptive Index, to explore how data-driven insights and psychometric assessments can revolutionize hiring and leadership. Jason shares his expertise in scaling businesses, fostering resilient teams, and aligning leadership capabilities with organizational goals.From his time scaling Champion National Security from $24 million to $80 million in revenue to his work as a Dare to Lead™ Facilitator trained under Dr. Brené Brown, Jason brings a wealth of experience to help business leaders like you make smarter, people-focused decisions.What You'll Hear in This Episode: • [1:45] The Hiring Mistakes Most Leaders Don't Realize They're Making • [4:10] Why Data-Driven Hiring is a Game-Changer • [7:25] Psychometric Assessments: What They Are and How to Use Them • [11:30] Scaling Teams: Lessons from Growing a Workforce by 200% • [16:00] Building Leadership Capabilities That Stick • [20:45] Creating a Culture of Courage and Generosity • [25:30] Final Thoughts: Leading with Purpose and ResilienceWhy Listen?This episode is packed with actionable insights for any leader looking to: • Avoid costly hiring mistakes. • Build high-performing, resilient teams. • Leverage data to make better decisions about talent and leadership.Resources Mentioned in This Episode: • Aptive Index: Redefining Hiring and Leadership • Book: Dare to Lead by Brené Brown • Podcast: Work CulturedConnect with Jason P. Carroll: • Website: aptiveindex.comStay Connected: • Connect with me on LinkedIn: Jackie Koch • Visit my website: peopleprinciples.co

In this episode, we're tackling one of the toughest yet most important topics in leadership: pay raises. I'll walk you through why transparency in salary discussions is essential for building trust and loyalty within your team. Together, we'll explore how to set a cadence for those compensation conversations so they're consistent and fair, and I'll give you tips for handling those unexpected raise requests that can catch you off guard.We'll break down performance-based raise tiers and talk percentages, giving you a game plan that makes sense for your business and keeps your team motivated. You'll learn how a transparent raise system can do wonders for morale, as well as how to navigate those sometimes-awkward raise conversations. We also talk about why candid feedback is the secret sauce to fostering a culture of trust. Plus, I'll share strategies for ensuring fair and equitable pay so that every team member feels valued.By the end of this episode, you'll have a blueprint for creating a workplace culture that's built on trust, fairness, and open communication!What you'll hear in this episode:[1:45] The Importance of Transparency in Pay Raises[3:50] Setting a Cadence for Compensation Conversations[7:05] Handling Unexpected Raise Requests[8:50] Establishing a Raise Process[11:05] Benefits of a Transparent Raise System[12:00] Importance of Transparency in Salary Discussions[13:25] Creating a Culture of Candid Feedback[14:20] Ensuring Fair and Equitable Pay[17:35] Conclusion: Building a Trustworthy CultureListen to Similar Episodes:How To Properly Support Your TeamHaving Performance Conversations With Your TeamSalary Transparency - What is it? How does it affect your business?* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

I'm thrilled to sit down with Jon Fritzinger, an expert in retirement benefits, to unpack everything business leaders need to know about providing these crucial perks to their teams. Jon starts off by explaining why offering retirement benefits is more than just a great perk—it's a powerful tool for attracting and retaining top talent and supporting your employees' long-term financial well-being. With state mandates and compliance requirements on the rise, Jon shares the ins and outs of what employers need to stay compliant and competitive.We dive deep into the specifics, starting with the SEP IRA and Simple IRA. Jon explains how these options provide straightforward solutions for smaller businesses looking for manageable, cost-effective ways to get started with employee retirement plans. Then, we explore the world of 401(k) plans, which are a staple in retirement benefits that can be tailored to fit companies of various sizes and budgets. Jon walks us through the cost and implementation factors of 401(k) plans. He sheds light on what business owners need to consider for a smooth setup that benefits everyone involved.But it doesn't stop there, Jon also breaks down how to choose the right provider for your retirement plan needs. Whether you're just starting to think about retirement benefits or looking to upgrade your offerings, this episode will leave you armed with actionable insights and a clear roadmap for making the best decisions for your business and team. Join us as we wrap up with Jon's final thoughts on creating sustainable, impactful benefits packages.What you'll hear in this episode:[2:20] Why Offer Retirement Benefits?[3:35] Types of Retirement Plans[5:00] State Mandates and Compliance[6:55] SEP IRA[9:05] Simple IRA[12:00] 401k Plans[18:55] Choosing the Right Provider[24:50] Tax Credits and Incentives[32:35] Conclusion and Final ThoughtsListen to Similar Episodes:If You Aren't Supporting Your Team's Financial Wellness, You Should Be with Mel AbrahamTop Benefits You Should Consider Offering As A Small BusinessBenefit Open Enrollment - What the Heck is it?Find more information the Western Level website https://westernlevel.com/Email Jon hello@westernlevel.comActiveindex.comwork cultured Podcast apple* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

It's that time of year again—time to wrap up the loose ends and dive into your HR year-end checklist! In this episode, I'm breaking down the importance of a year-end HR checklist and how it's the ultimate tool for starting the new year on the right foot. I'll guide you through the checklist that ensures nothing slips through the cracks. We'll talk about conducting an employee classification audit (because compliance is non-negotiable) and why reviewing policies and handbooks is a must.But we're not stopping there! I'll share actionable tips for updating policies for compliance and updating training and documentation so your team has everything they need to crush it in the new year. Plus, we'll chat about assessing pay rates and benefits to make sure your employees feel valued and your packages are competitive. Whether you're a seasoned HR pro or just trying to get ahead, this episode is packed with everything you need to boss up and own the year-end process. Don't miss it!What you'll hear in this episode:[1:00] Importance of Year-End HR Tasks[2:05] Creating a Year-End Checklist[4:50] Updating Policies for Compliance[7:35] Updating Training and Documentation[9:00] Assessing Pay Rates and BenefitsListen to Similar Episodes:What You Need to Know About Updated U.S. Labor LawsHR Essentials for Small Business Owners: Employee HandbooksBest HR Practices for Navigating the Year-End* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

Mamie Kanfer Stewart is an expert in effective meetings and people management. We dive into why well-structured meetings are a game-changer for team productivity and organizational success. Mamie shares insights on how to design meetings with purpose, avoid common pitfalls, and navigate the challenges of keeping everyone on track.We explore different types of meetings and their importance, along with key strategies for making them more productive. Mamie highlights the importance of preparation, so you're never caught off guard and emphasizes the full meeting cycle—from pre-meeting planning to post-meeting follow-up. These steps are essential to improving your team's communication and outcomes.By the end of the episode, you'll learn how to shift your meeting culture to one that truly works. Whether you're dealing with out-of-control discussions or unclear objectives, Mamie's tips and tools will help you transform your meetings into efficient, results-driven sessions. This is a must-listen for anyone looking to lead more effective and impactful meetings!What you'll hear in this episode:[2:15] Structuring Effective Meetings[7:30] Types of Meetings and Their Importance[11:05] Desired Outcomes and Meeting Effectiveness[14:05] The Meeting Cycle: Before, During, and After[18:00] How to Get Your Meeting Attendees to Prepare for Meetings[22:00] Why Review at the Beginning of Meetings Isn't Optimal[25:00] The Importance of the Desired Outcome of the Meeting[29:20] Post-Meeting Follow-UpListen to Similar Episodes:Effective Time and Team Management for Service Based Businesses with Jordan Schanda KingHow to Build Effective People Processes in Any Business with Kristina BartoldHow to Define Core Values for the Culture You Crave with Ashley Alderson* Connect with Mamie on LinkedIn https://www.linkedin.com/in/mamiekanferstewart* Find out more information about The Modern Manager https://www.themodernmanager.com/* Find out more information about Meeteor https://www.meeteor.com/https://www.meeteor.com/* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

Holiday bonuses shouldn't be a last-minute decision, they play a huge role in fostering team morale and loyalty. From the challenges of giving holiday bonuses to their financial impact and the importance of fairness, we're breaking down how to approach this delicate subject with intentionality. We dive into effective bonus strategies, services available to help streamline your processes, and some legal and tax implications you need to know before signing those bonus checks.Bonuses aren't always just about money either. We explore non-monetary alternatives that can make just as big of an impact, if not more. Whether it's flexible schedules, additional time off, or personalized perks, I'll show you how to get creative in showing your appreciation. Plus, I highlight best practices for delivering bonuses, from setting clear expectations to effective communication strategies that ensure everyone feels valued. Don't miss this episode—it's packed with actionable tips to make the holiday season a win-win for you and your team!What you'll hear in this episode:[1:10] Bonus Challenges: Financial Impact and Fairness[2:00] Importance of Intentional Bonuses[3:55] Effective Bonus Strategies[5:50] Legal and Tax Implications of Bonuses[6:55] Best Practices for Giving Bonuses[10:10] Non-Monetary Bonus Alternatives[11:20] Clear Communication and ExpectationsListen to Similar Episodes:Navigating Bonus Plans and Profit-Sharing StrategiesNavigating the Holidays as the Boss: A Guide to AppreciationHow to Lead Your Team During The Holiday Season* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

Get ready to dive deep into the often misunderstood role of a Chief of Staff. Clara expertly debunks common myths surrounding this pivotal position, clarifying how it can significantly elevate your business operations. We explore how to determine if your organization truly needs a Chief of Staff and the key indicators that signal it might be time to make that strategic hire.Clara shares her insights on the essential traits that make a Chief of Staff not just successful, but invaluable. If you're considering a transition into this role, you won't want to miss her practical tips for navigating that journey. For business leaders and HR professionals, Clara offers guidance on how to effectively support and hire Chiefs of Staff, ensuring you find the perfect fit for your team's unique needs.Join us for this engaging discussion that will empower you to rethink leadership and operational dynamics within your organization. Whether you're a seasoned entrepreneur or just starting your business journey, there's something here for everyone! Tune in and discover how to unleash the full potential of your team.What you'll hear in this episode:[0:55] Meet the Expert: Clara Ma[2:35] Debunking Myths About the Chief of Staff Role[9:25] Determining Your Business Needs[17:45] When to Hire a Chief of Staff[20:50] Key Traits of a Successful Chief of Staff[23:45] How to Transition into a Chief of Staff Role[27:15] Supporting and Hiring Chiefs of StaffListen to Similar Episodes:Intentionally Crafting Your Team Operations with Lia GarvinCrucial Traits for Small Business Hiring SuccessAvoid These Common Mistakes When Creating Job Titles* Check out Ask Chief of Staff askachiefofstaff.com* Connect with Clara on LinkedIn https://www.linkedin.com/in/clarama* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

No more headaches with trying to manage your global workforce, compliantly hire and pay employees with Deel https://bit.ly/4dSWQXDIn this episode, we're diving into one of the trickiest moments a leader can face—employee notice. I start by sharing a personal experience on navigating the process of letting an employee go and why implementing a transition plan is critical to success. I'll walk you through some of the common concerns that come with letting an employee go, from managing sensitive information to the inevitable managerial fears that arise.We don't shy away from the legal risks, either. Whether it's mitigating potential fallout or protecting your company's reputation, we'll cover how to handle it all. Plus, I'll highlight the real benefits of giving notice (it's not all doom and gloom!) and how to ensure smooth transitions, especially with effective communication strategies that keep everyone on the same page.You'll learn how to set clear expectations, control the message, and ensure your team stays aligned during these pivotal moments. If you're ready to tackle the complexities of letting an employee go with confidence and grace, this is the episode for you!What you'll hear in this episode:[1:35] Personal Experience with Employee Notice[4:00] Implementing a Transition Plan[6:00] Common Concerns and Fears[8:40] Legal Risks and Mitigation[10:15] Benefits of Giving Notice[12:05] Ensuring Smooth Transitions[14:15] Controlling the MessageListen to Similar Episodes:Oh Shit! Layoffs: Best Practices and Preserving Company CultureHow to Fire Somebody (The Right Way) with Karly WannosHow to Manage and Document Performance Issues* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

No more headaches with trying to manage your global workforce, compliantly hire and pay employees with Deel https://bit.ly/4dSWQXDI'm joined by Amanda McKinney, a goal-setting expert who's here to flip everything you know about setting and reaching your goals. Amanda takes us through her journey to mastering effective goal setting, starting with the importance of capacity planning. She dives deep into why understanding your capacity is crucial for setting goals that actually work and how not doing so often leads to goal failure. But it doesn't stop at failure—Amanda's all about finding what works for you.We reflect on past experiences and how discovering your purpose is tied to not only what you've achieved but what you've learned along the way. Amanda shares her refreshing perspective on the value of goal setting. She highlights how changing your mindset around goals can lead to big breakthroughs. And here's a gem: Amanda believes in a simple, actionable approach to goal-setting, one that flips the usual process on its head.Throughout the conversation, we talk about tracking wins, celebrating successes (big or small), and how to navigate that tricky transition phase when you're shifting between goals. Setting realistic goals is key, and Amanda explains how subtracting time from your days and weeks—yes, subtracting—can make all the difference. Planning for routine and seasonality, the mental load of unfinished tasks, and how empowering your team with capacity conversations can boost your leadership game are all part of the mix too. So, if you're ready to embrace a new way of thinking about goals, this episode is packed with insights to help you, your team, and your business thrive!What you'll hear in this episode:[2:20] Amanda's Journey to Effective Goal-Setting[4:30] The Importance of Capacity Planning[5:45] Understanding Goal Failure[9:05] Reflecting on Past Experiences[12:30] Flipping the Goal-Setting Process[18:00] Tracking and Celebrating Wins[22:45] Navigating the Transition Phase[24:10] Setting Realistic Goals and Subtracting Full Days and Hours[27:30] Planning for Routine and Seasonality[30:10] The Mental Load of Unfinished Goals[36:00] Empowering Your Team with Capacity ConversationsListen to Similar Episodes:Goal Setting to Help Your Team Succeed with Kate EricksonEffective Time and Team Management for Service Based Businesses with Jordan Schanda KingIncorporating personal development tools into your business and culture* Check out Amanda's website https://amandamckinney.com/* Check out the Capacity Calculator https://amandamckinney.com/free/calculator/* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

No more headaches with trying to manage your global workforce, compliantly hire and pay employees with Deel https://bit.ly/4dSWQXDDid you know that a bad hire can cost up to 30% of their first-year earnings? It's true, and that's why I'm here to help you avoid costly mistakes by improving your interviewing game. I'll walk you through why good interviewing skills are critical and share how I've honed my own techniques over the years.We'll talk about common interview pitfalls and how preparation is key. Before you even step into the room, it's crucial to define the skills and values you're looking for in a candidate. I'll show you how to craft thoughtful, effective questions that reveal whether a candidate is truly a good fit. And, I've even got tips on using ChatGPT to help fine-tune your interview prep! Plus, I'll break down different types of interview questions and teach you the art of listening, a skill that can completely change how you evaluate candidates.Finally, I'll cover how to create a comfortable interview environment, provide quick feedback, and continuously improve your interview techniques. This episode is packed with everything you need to hire the best talent. Don't miss it—hit play now!What you'll hear in this episode:[1:30] Common Interview Pitfalls[4:00] A Crash Course in Becoming a Better Interviewer[6:20] Preparation is Key: Defining Skills and Values[9:50] Crafting Thoughtful and Effective Interview Questions[12:25] Utilizing ChatGPT for Interview Preparation[16:35] The Art of Listening in Interviews[18:00] Creating a Comfortable Interview Environment[20:30] How to Continuously Improve Your Interviewing SkillsListen to Similar Episodes:Burnout, Interview Bias, & PTO: BTS at People PrinciplesMapping Out the Perfect Interview Process for Hiring SuccessHow to Select Candidates Who Will Contribute Positively and Effectively to Your Business with Jonathan Porter-Whistman* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

No more headaches with trying to manage your global workforce, compliantly hire and pay employees with Deel https://bit.ly/4dSWQXDIf you've ever felt overwhelmed by your to-do list or struggled with effective delegation, you're not alone, and this conversation is just for you! Today, I have the pleasure of chatting with Michelle Penczak, an expert in hiring assistants with a wealth of knowledge to share. We'll dive into the vital importance of hiring an assistant and how the right support can truly elevate your productivity and enhance your overall peace of mind. Michelle will help us understand why having an assistant isn't just a luxury—it's a game changer for anyone looking to maximize their potential.Throughout our discussion, Michelle shares her personal journey in the world of hiring and management, providing practical onboarding and delegation tips that can help you make the most of your new hires. We'll also explore her company, Squared Away, where she reveals inspiring success stories from clients who have transformed their businesses with the right help. As a military spouse, Michelle has faced unique challenges that have shaped her entrepreneurial spirit, and she'll discuss how those experiences influenced her decision to launch Squared Away. You'll be fascinated by how she scaled her business from just one assistant to an impressive team of 425, showcasing the power of effective hiring and support.What you'll hear in this episode:[4:00] When to Hire an Assistant[5:45] Onboarding and Delegation Tips[12:50] Squared Away: Services and Success Stories[16:25] Overcoming Challenges as a Military Spouse[19:45] Scaling the Business: From One Assistant to 425[21:05] Hiring the Right Assistants: Key Qualities and Processes[24:35] Client Relationships and Effective DelegationLearn more about Squared Away https://www.gosquaredaway.com/ Connect with Michelle on Twitter @michellepenczConnect with Michelle on IG @cmpencz* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

These hiring mistakes are common among many managers, but the good news is that you can easily fix them! We'll explore the importance of crafting clear job descriptions that attract the right talent. We also touch on making sure you're not just listing skills but clearly communicating the role's impact on your organization. Identifying the necessary skills and expertise for each position is crucial, and I'll share tips on how to pinpoint what truly matters.We'll also map out an efficient hiring process that saves you time and frustration, and I'll touch on the “go slow to go fast” approach, which may sound counterintuitive, is a game changer in finding the right fit for your team. Plus, I'll provide you with valuable resources to sharpen your interview skills, ensuring you ask the right questions to discover the best candidates. If you're ready to elevate your hiring game and build a winning team, you won't want to miss this episode!What you'll hear in this episode:[0:35] Common Hiring Mistakes and How to Fix Them[1:35] The Importance of Clear Job Descriptions[4:40] Identifying Necessary Skills and Expertise[7:15] Mapping Out the Hiring Process[9:25] The Go Slow to Go Fast Approach[11:25] Resources to Improve Your Interview SkillsListen to Similar Episodes:Crucial Traits for Small Business Hiring SuccessAvoid These Common Mistakes When Creating Job TitlesHow To Determine WHAT You Need To Hire* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

Seasoned career coach, Eliana Goldstein joins me to tackle some of the most pressing issues in today's job market. We kick things off by debunking the pervasive myth that "nobody wants to work anymore," while exploring the real factors behind workforce trends. Eliana sheds light on the often misunderstood role of career coaching, explaining how it can be a game-changer for anyone feeling stuck or unfulfilled in their professional journey. We dive into common career challenges, from navigating workplace dynamics to overcoming burnout, and Eliana shares practical solutions for each. Self-reflection emerges as a crucial element in finding career satisfaction, and we discuss how understanding your values and goals can lead to a more fulfilling work life. Employee engagement is another hot topic, and Eliana has insights into how it drives productivity and company culture. We also identify the signs of poor management and provide strategies for addressing these issues effectively. Join us!What you'll hear in this episode:[0:45] Introducing Eliana Goldstein.[1:40] Debunking the myth that nobody wants to work anymore.[5:00] Understanding career coaching.[7:35] Common career challenges and solutions.[9:30] The role of self-reflection in career satisfaction.[16:25] The importance of employee engagement.[18:35] Identifying and addressing poor management.[29:05] Resources and final thoughts.Listen to Similar Episodes:149. Compliance and Coaching: Building Culture in the Virtual World with Lesleigh Gennace176. How to Define Core Values for the Culture You Crave with Ashley Alderson184. If You Aren't Supporting Your Team's Financial Wellness, You Should Be with Mel Abraham* Connect with Eliana https://www.linkedin.com/in/eliana-goldstein/* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

What's the real cost of leadership and how can you navigate it effectively? Leadership isn't just about holding a title—it's about cultivating habits that drive success and growth for your team. Today, I'm breaking down three essential habits every great boss needs to master.I share the power of setting clear expectations, having consistent one-on-one meetings, and providing regular feedback. When your team knows exactly what's expected and you've built a strong relationship with them, they can hit those targets with confidence and precision. When done right, these habits can transform your team's performance!Tune in to learn how to hone these three habits and elevate your leadership game to make you the boss everyone wants to work for. Trust me, you won't want to miss this one!What you'll hear in this episode:[0:05] The Cost of Leadership[0:45] Three Essential Habits for Bosses[3:55] Habit 1: Setting Clear Expectations[7:25] Habit 2: Consistent One-on-One Meetings[11:35] Habit 3: Providing Regular FeedbackListen to Similar Episodes:Navigating Team Turmoil: Strategies for Effective Conflict ManagementThe Secrets of Building an Intentional Culture with Robert GlazeCompliance and Coaching: Building Culture in the Virtual World with Lesleigh Gennace* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

Today I welcome Alan Paulin, the brilliant CEO of Flint, to talk all things feedback, team management, and performance reviews. We start by tackling the big one: why are annual reviews such a pain? Alan's got some strong opinions on this and shares why moving away from that outdated system can help teams hit their goals in a more aligned and efficient way.We also dig deep into tools and techniques for giving effective feedback—no more guessing games! Alan shares some great tips on how leaders can set clear expectations and create a culture where positive feedback flows regularly. Of course, giving regular feedback has its challenges, and Alan doesn't shy away from talking about the real obstacles managers face when trying to make this happen.But here's where Flint comes in as the game changer. Alan explains how Flint provides a continuous feedback loop, giving teams and leaders a tool to stay on top of performance without the dread of annual reviews. And, we also dive into a fascinating discussion on why separating performance from compensation could revolutionize the way businesses operate. Finally, Alan wraps things up with some actionable advice for all the small business owners out there looking to strengthen their leadership to build teams that thrive.What you'll hear in this episode:[2:10] The Problem with Annual Reviews[5:20] Challenges in Setting Expectations[6:35] Importance of Ownership and Behaviors[14:00] Challenges in Providing Regular Feedback[19:45] Flint: A Solution for Continuous Feedback[22:05] Decoupling Performance and Compensation[25:40] Advice for Small Business OwnersListen to Similar Episodes:How to Manage and Document Performance IssuesNavigating Layoffs, Performance, and Hiring: BTS at People PrinciplesEffective Time and Team Management for Service Based Businesses with Jordan Schanda King* Find more information about Flint on their website https://flint.cc/* Connect with Alan on LinkedIn https://www.linkedin.com/in/alanpaulin/* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

What exactly does onboarding mean, and why should you care? It's not just about showing a new hire where the coffee machine is; it's about setting the foundation for their success and your company's growth. I'll break down the undeniable benefits of effective onboarding and how it can be a game-changer for your business.I'm introducing you to the six C's of new hire onboarding. This framework ensures that your onboarding process is not just a checklist but a strategic initiative. It's not just about legal compliance, onboarding is a huge opportunity to build relationships and culture while helping new employees understand and integrate into your company's unique environment. It's essential to be intentional throughout the entire onboarding process. This episode is packed with insights that will transform the way you bring new team members into your business. Trust me, you won't want to miss it!What you'll hear in this episode:[0:45] What Does Onboarding Mean[1:55] The Benefits of Effective Onboarding[2:55] Introduction to The Six C's of New Hire Onboarding[6:35] Compliance: The Basics[7:30] Clarification: Defining Roles and Expectations[9:50] Confidence: Setting Up for Success[11:05] Connection: Building Relationships[12:55] Culture: Understanding the Company[13:55] Checkbacks: Continuous Improvement[14:40] Conclusion: Be IntentionalListen to Similar Episodes:How to Manage and Document Performance IssuesDon't Make This Common Mistake When Hiring New Team MembersHow to Motivate Your Team and Build Culture with Cory Charles* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

No more headaches with managing your leave process. Head over to https://bit.ly/4e3NBon to learn more and get up to a fifty percent implementation fee discount.If you're someone who expects to hire A+ players into your business, you cannot give them a D- onboarding experience! I'm thrilled to have Adrienne Dorison join us for an inspiring conversation. Adrienne shares the invaluable lessons she's learned about agility in small businesses and the crucial differences between operational and HR issues. We discuss the art of integrating people and processes seamlessly, and the significance of setting clear expectations. Adrienne's insights into feedback and leadership are a game-changer, and her emphasis on curiosity and learning from differences is truly enlightening.Hiring and onboarding are key topics we explore, with Adrienne offering practical advice on aligning onboarding with company values and the importance of transparency throughout the process. She provides tips on improving onboarding practices, including the innovative idea of creating user manuals for employees and achieving autonomy in the first week. Adrienne also highlights the significance of training on tools and systems and the role of leadership in empowering the team. Tune in!What you'll hear in this episode:[1:11] Introduction to Adrienne Dorison.[4:50] Her transition to small business consulting.[7:35] The value of agility in small businesses.[9:10] Operational Issues vs. HR Issues.[11:25] Integrating people and processes.[16:05] Feedback and leadership.[20:50] Hiring and onboarding considerations.[28:45] Achieving autonomy in the first week.[32:25] Training on tools and systems.[38:05] Empowering your team.Listen to Similar Episodes:126. Intentionally Crafting Your Team Operations with Lia Garvin156. Master These Three Pillars for a Strong People Foundation182. How to Build Effective People Processes in Any Business with Kristina Bartold* Follow Adrienne on Instagram: @adriennedorison* To learn more, check out her website: https://www.runlikeclockwork.com* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

No more headaches with managing your leave process. Head over to https://bit.ly/4e3NBon to learn more and get up to a fifty percent implementation fee discount.Pay transparency is reshaping workplaces everywhere. We kick things off with an introduction to what pay transparency is all about and why it's more important than ever. I break down the concept, shedding light on how being open about salaries can build trust, improve company culture, and promote fairness. We then explore practical steps for implementing pay transparency in your business, from creating clear salary bands and levels to tackling the tricky issues of equity and compensation disparities. I also share how to communicate salary ranges effectively in job postings, ensuring that potential hires are well-informed and that your company stands out in a competitive market.As we look toward the future, we touch on the evolving landscape of pay transparency laws and what they mean for employers and employees alike. To wrap up, I share actionable steps for leaders to embrace pay transparency in their organizations and call on all bosses to lead the charge for a more transparent and equitable workplace. Tune in now and take the first step toward transforming your business!What you'll hear in this episode:[0:00] Introduction to pay transparency[0:50] Why pay transparency matters[2:40] Defining pay transparency[4:50] Implementing pay transparency in your business[6:40] Creating salary bands and levels[9:25] Handling equity and compensation disparities[12:20] Communicating salary ranges and job postings[14:25] The future of pay transparency lawsListen to Similar Episodes:Don't Make This Common Mistake When Hiring New Team MembersHow to Define Core Values for the Culture You Crave with Ashley AldersonStrategies for a Positive Workplace with Aisha Marshall* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

No more headaches with managing your leave process. Head over to https://bit.ly/4e3NBon to learn more and get up to a fifty percent implementation fee discount.Wouldn't it be amazing to be able to download somebody's playbook for creating company culture and just follow it? Today we're diving into the world of company culture with none other than Kyle McDowell. Kyle is not just some thought leader or college professor sharing a bunch of theory about what you should do, he's somebody who has developed these principles throughout a 20+ year career leading and building teams in corporate America.We kick things off with an introduction to building company culture and why it matters SO much. Kyle brings his unique perspective to the table, shedding light on the leadership void that's all too common in corporate America. He passionately discusses the importance of care in leadership and how showing genuine concern for your team can revolutionize your workplace.Kyle emphasizes the need for flexibility in modern leadership, highlighting how adaptability is key in today's fast-paced business world. He also dives into effective meeting strategies that focus on outcomes, ensuring every meeting is productive and impactful. Tune in to get an inside look at Kyle's book, "Begin with WE," a must-read for anyone looking to transform their organization!What you'll hear in this episode:[0:00] Introduction to building company culture.[0:45] Meet Kyle McDowell, creator of the 10 We's.[3:05] The leadership void in corporate America.[5:50] The importance of care in leadership.[15:45] Flexibility in modern leadership.[22:25] The importance of measuring outcomes over activities.[23:35] Challenges in shifting focus to outcomes.[24:50] Effective meeting strategies for outcome-oriented work.[26:10] Rewarding outcomes over activities.[28:10] Introducing the book: Begin with We.[29:50] The 10 We's, a manifesto for organizational culture.[31:45] Making principles a living, breathing part of the culture.[36:05] The impact of authentic leadership.[37:40] Where to find more.Listen to Similar Episodes:172. Cultivating Core Values for Your Small or Non-Traditional Team with Shannon Weinstein176. How to Define Core Values for the Culture You Crave with Ashley Anderson179. How to Build A Strong Company DNA to Attract the Right Candidates* Connect with Kyle on Instagram @kylemcdowellinc* To learn more, check out his website: https://kylemcdowellinc.com* Purchase Begin With WE: 10 Principles for Building and Sustaining a Culture of Excellence* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website

No more headaches with managing your leave process. Head over to https://bit.ly/4e3NBon to learn more and get up to a fifty percent implementation fee discount.In this episode, we're diving deep into the crucial aspects of employee management to help you navigate the complexities of HR like a pro. I'll start by breaking down the differences between exempt and non-exempt employee classifications, ensuring you understand the legal implications and how they affect your business operations. Next, we'll explore the intricacies of navigating state employment laws, which is a vital component in maintaining compliance and protecting your company. We'll also cover state registration requirements, so you can be sure your business is properly registered and adhering to all necessary regulations.Essential paperwork and documentation is key; I highlight the key forms and records you need to keep your HR department running smoothly. Join me for an engaging and informative episode that will arm you with the knowledge and tools to manage your HR responsibilities with confidence. You won't want to miss these essential insights that can help you become the best boss your team has ever had!What you'll hear in this episode:[0:50] Understanding exempt vs non-exempt employee classification[1:55] Navigating state employment laws[3:05] State registration requirements[4:55] Essential paperwork and documentation[5:45] Leveraging HR tools and platforms[6:50] Final steps and best practices[8:45] HR audit service: to help ensure complianceListen to Similar Episodes:Should Your Contractors Actually Be Employees? How to Properly Classify Workers to Avoid Legal IssuesWhat You Need to Know About Updated U.S. Labor LawsUnderperforming Team Members? Don't Fire Them Without This Documentation* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

I'm excited to bring you an inspiring conversation with Jordan Schanda King, a master of team operations. Jordan's journey from a solo entrepreneur to building a successful team is nothing short of remarkable. She opens up about the six core areas crucial for business success, emphasizing the vital role of the business owner in driving growth and efficiency.We dive deep into the importance of systems and accountability, where Jordan sheds light on how having solid systems in place can propel your business forward. She walks us through the iterative process of team management and the critical need for Standard Operating Procedures. Jordan also tackles common pitfalls with Virtual Assistants and clarifies the differences between hiring specialists versus generalists. She stresses the importance of tracking time and proper delegation to maximize efficiency. We discuss the delicate balance between capacity and growth, with Jordan offering her expert advice on managing these aspects seamlessly.What you'll hear in this episode:[1:45] Introducing Jordan Schanda King.[2:30] The importance of team operations.[3:50] Jordan's journey from solo to team.[7:15] Six core areas for business success.[7:55] The role of the business owner.[9:45] Systems and accountability.[14:40] The iterative process of team management.[16:50] Standard Operating Procedures (SOPs).[19:00] Creating a baseline SOP.[19:20] Common mistakes with VAs.[21:05] Specialists vs. Generalists.[23:25] Tracking time and delegation.[26:45] Balancing capacity and growth.[30:55] Empowering women-owned businesses.[34:55] Conclusion and resources.Listen to Similar Episodes:124. Financial Planning and Scaling Your Team Within Your Trades Business with CFO, Lauren Furtado126. Intentionally Crafting Your Team Operations with Lia Garvin153. Small Business Strategies to Chart Your Path to Growth* Connect with Jordan Schanda King on LinkedIn https://www.linkedin.com/in/jordan-schanda-king/* To learn more, check out her website: https://www.easyscaling.com* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

This week, we're tackling a crucial topic: required documents when you have employees. It might sound dry, but trust me, this is the stuff that can save your business from a world of headaches! I'll be sharing the best practices for creating and maintaining employment documents, so you can stay compliant and protect your company. We'll also dive into the art of crafting an employee handbook that's not just a rulebook but a guide to your workplace culture. Plus, I'll give you my top tips on record keeping and organization, so you never have to scramble for that one missing document again!What you'll hear in this episode:[1:40] Legally required documents for employees.[7:50] Best practices for employment documents.[12:55] Creating and using employee handbooks.[18:50] Record keeping and organization.[20:10] Conclusion and free compliance checklist.Listen to Similar Episodes:160. Strategies for a Positive Workplace with Aisha Marshall174. Simplifying and Automating Compliance with Alex Kehayias175. Should Your Contractors Actually Be Employees? How to Properly Classify Workers to Avoid Legal Issues.* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

Ever wondered when the perfect time to hire a sales role is? Scott Leese has got you covered with invaluable advice that could be the turning point for your business. As a business owner, mastering the art of sales is crucial, and Scott explains why learning sales should be at the top of your priority list. We uncover the must-have qualities of a stellar salesperson and dive into the complexities of hiring the right talent.Motivation and drive are key in the sales game, and Scott shares how to harness these powerful forces to propel your business forward. Plus, you'll hear all about Scott's background and the fantastic services he offers. Scott also lays out actionable strategies for implementing sales techniques that will elevate your business to new heights. Join us! What you'll hear in this episode:[0:00] Meet Scott Leese.[1:40] When to hire a sales role.[4:20] The importance of learning sales as a business owner.[6:05] Qualities of a good salesperson.[11:25] The complexity of hiring salespeople.[18:40] Motivation and drive in sales.[25:35] Scott Leese's background and services.[29:45] Surf and Sales Summit in Costa Rica.[32:50] Implementing sales strategies. Listen to Similar Episodes:122. Mastering Your Sales Strategy With Heather Wylde130. HR Essential for Small Business Owners: Avoiding Mistakes and Promoting Growth134. Unveiling Sales Success with Jillian Murphy* Connect with Scott on LinkedIn https://www.linkedin.com/in/scottleese/* Check out the Surf and Sales 2024 Event in Costa Rica: https://www.surfandsales.com* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

Today we're tackling a topic every leader faces at some point: performance issues. I'll start by sharing a real-life example of a leadership dilemma that's all too common, setting the stage for our deep dive. Together, we'll unpack the key questions you need to address performance concerns head-on. I'll also share my go-to methods for documenting performance conversations—simple, effective, and essential for keeping things professional. And trust me, regular check-ins are a game-changer; we'll talk about why they matter and how to make them work for you. You don't want to miss this episode—tune in and empower yourself to be the world's greatest boss!What you'll hear in this episode:[0:00] Facing performance issues.[0:45] A common leadership dilemma.[2:25] Key questions to address performance concerns.[6:50] Documenting conversations by simple and effective methods.[7:30] The importance of regular check-ins.[12:45] Final thoughts and HR support services.Listen to Similar Episodes:KPIs to Track the HR Side of Your Business96. How to Build and Support High-Performing Remote Teams169. Maximize Team Performance with This Simple Tool* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

In this episode, we dive deep into the importance of financial wellbeing, featuring insights from our special guest, Mel Abraham. Mel is not just a financial expert; he's an accomplished entrepreneur with a rich journey transitioning from the corporate world to building his own empire.We explore his transformative leadership lessons and Mel shares actionable strategies on how to support financial wellbeing within the workplace, making it a priority for both employers and employees. We also discuss his latest book, "Building Your Money Machine," which offers practical advice on achieving financial independence. The conversation wraps up with a powerful discussion on the broader impact of financial education and its role in empowering individuals to take control of their financial futures. Don't miss out on Mel's expert advice and inspiring journey!What you'll hear in this episode:[0:00] The importance of financial wellbeing [1:00] Meet Mel Abraham: financial expert and entrepreneur [4:00] Mel's journey from corporate to entrepreneurship [6:55] Leadership lessons: from dictator to leader [10:00] The power of communication in leadership [17:15] Supporting financial wellbeing in the workplace [28:30] Mel's new book: Building Your Money Machine [34:05] The impact of financial educationListen to Similar Episodes:Top Benefits You Should Consider Offering as a Small BusinessUnlocking Your True Potential as a Boss With Self Leadership SkillsEmotional Intelligence 101: How to Improve Your Skills as a LeaderOrder Mel's Book: Building Your Money Machine Find more information on Mel's website melabraham.com* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

If you're tired of bad hires and chaotic recruitment processes, this episode is for you! We're diving into the world of structured hiring. We're kicking things off by addressing those bad hiring habits we all need to ditch. Then, I'll walk you through creating a structured hiring process that brings consistency and fairness to your team.We'll chat about how to craft an intentional interview process that aligns with your company's goals. And don't worry, I've got you covered in mapping out the interview process to make every step smooth and effective. Tune in and discover how to elevate your hiring game and build the dream team you've always wanted!What you'll hear in this episode:[0:00] Introduction to structured hiring[6:45] Bad hiring habits[12:00] How to create a structured hiring process [12:05] Creating an intentional interview process [12:10] Clarifying job requirements [12:15] Identifying the ideal candidate [12:25] Mapping out the interview ProcessListen to Similar Episodes:Hiring Slow: The Key to Building a High-Performing TeamBoss Basics: Small Business Hiring HacksCrucial Traits for Small Business Hiring Success* Get your free Interview Playbook https://peopleprinciples.myflodesk.com/interview* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

Kristina Bartold joins us today to reveal the secrets behind building robust people processes in small businesses, stressing the crucial role of clear communication and continuous self-reflection in effective leadership. We explore the intricacies of managing team dynamics and setting realistic expectations, especially in today's landscape of remote work and diverse hiring challenges!Kristina also provides insight into generational differences in the workplace, offering strategies to balance flexibility and accountability to foster a harmonious work environment. Whether you're navigating your entrepreneurial journey or fine-tuning your leadership skills, this episode promises to be a goldmine of wisdom. What you'll hear in this episode:[0:00] Kristina's transition from the corporate world to entrepreneurship [5:00] The value of real-life experience vs. formal education [11:05] Building effective people processes in a small business [13:30] The importance of clear communication and self-reflection in leadership [17:25] Navigating team dynamics and expectations [18:20] Generational differences in the workplace [23:50] Tips and insights for hiring social media managers[29:30] Measuring success in social media management Listen to Similar Episodes:Time-Saving Systems to Boost Your Output with Leah RemilletMaster These Three Pillars for a Strong People FoundationNavigating Generational Stereotypes: Unleashing Your Multigenerational Team's Full Potential* Connect with Kristina on LinkedIn https://www.linkedin.com/in/kristinabartold/* Connect with Kristina on Instagram @kristina.bartold* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co

Waiting to talk to more candidates might be a huge mistake. Today, we're covering the essential topics in hiring. Together, we'll explore how a hiring rubric can streamline your decision-making and ensure that your interviews are smoother and more effective. I'll share my secrets on using the rubric in interviews to keep things fair and consistent! But that's not all, we'll also tackle other hiring challenges head-on, giving you practical tips to refine your hiring process. Don't miss out on the valuable resources I've lined up just for you!What you'll hear in this episode:[1:20] Why waiting to talk to more candidates is a mistake [3:10] Creating a hiring rubric [6:00] Defining candidate qualifications [11:00] Using the rubric in interviews [12:40] Overcoming hiring challenges [17:35] Refining your hiring process [18:40] ResourcesListen to Similar Episodes:Crucial Traits for Small Business Hiring SuccessElevate You Hiring Game: From Culture Fit to Culture AddHow to Supercharge Your Business with ChatGPT* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/* Find more information on my website peopleprinciples.co