Podcasts about Whirlpool Corporation

"What it truly means to be at the top of your game - that really is not perfection. At the top of your game is when you're contributing and when you're feeling like you're adding value. Part of that is also sharing everything. Part of it is being vulnerable...we're all on this journey together and I think that's part of the culture I want my own daughter to grow up in: understanding that she does not have to be perfect to succeed." In this episode, WomenHeard host Julie Hochheiser Ilkovich interviews Eleanor Reece, a 2024 NYWICI Trailblazer Honoree and communications leader.  Eleanor is responsible for guiding Whirlpool Corporation's global communications function and corporate communications strategy to support the company's vision of improving life at home. Her natural curiosity about the world led her to crave experiences in journalism, public policy, strategy, and anything with a sense of urgency. Listen to this episode for why having a growth mindset can be the best asset in your career toolbox. 

The following article of the E-Commerce & Retail industry is: “The Tech revolution in White Goods and its Impact on Water” by Carlos Barbery, General Manager and Vice President, Whirlpool Corporation.

In our latest 3 Lessons from Breakthrough Leaders podcast episode, we sat down with Gilles Morel, global business leader and former EVP at Whirlpool Corporation and Regional President at Mars to uncover key strategies for leadership success.Drawing on his experience leading strategic growth and transformation across top-tier organisations, Gilles shares powerful insights into building resilient teams, overcoming external challenges and mapping out a sustainable leadership journey.In this episode, we explore 3 lessons with Gilles:Growing an Effective TeamNavigating Challenges That Are Out of Your ControlA Map for Your Leadership JourneyThis podcast brings you genuine, inspiring conversations with extraordinary leaders—many of them Breakthrough alumni—who are proving that business can be a force for good. Created with purpose, not profit, it's designed to spark fresh insights and help leaders at all stages make an impact.Find out more about Gilles Morel here: https://it.linkedin.com/in/gimorelFind out more about Habitat for Humanity here: https://www.habitat.org/emeaConnect with our hosts:Dr Bart Sayle: ⁠https://www.bartsayle.com/⁠Justine Kane https://www.linkedin.com/in/justine-kane-she-her-2343529/ Zannah Ryabchuk on ⁠https://www.linkedin.com/in/zannah-robinson-ryabchuk/Visit Breakthrough Global Website: https://www.breakthroughglobal.comFollow Breakthrough Global on https://www.linkedin.com/company/breakthrough-group/ Follow ⁠@globalbreakthrough⁠ on Instagram

My guest this week is Christy Haskins, the VP and CMO of La-Z-Boy, leading the brand reinvigoration efforts of the nearly 100-year-old—yes, 100!—beloved brand across consumer marketing, digital commerce, consumer insights, and creative. Previously, Christy worked across brands and portfolios at Whirlpool Corporation and Nestlé Purina PetCare. Her experience spans brand management, shopper and retail marketing, innovation, and category management across well-known brands like KitchenAid, Whirlpool, Beautiful, and Veega.

The following article of the Tech industry is: “Why Innovation Is the Key to the Competitiveness of Any Business” by Carlos Barbery, General Manager and Vice President, Whirlpool Corporation.

Whirlpool Corporation, headquartered in Michigan, is behind iconic brands like Maytag, KitchenAid, JennAir and Amana. Hear from one of their top designers!Jessica McConnell, Director of CMF (Color, Material, and Finish) & Graphic Design at Whirlpool Corporation, navigates a fascinating path in designing and forecasting products that shape daily life.Whirlpool Corporation, an American multinational Fortune 500 company headquartered in Benton Charter Township, Michigan and stands as a leader in the home appliance industry. In 2023, Whirlpool reported approximately $19 billion in annual revenue, employed around 59,000 people, and operated more than 55 manufacturing and technology research centers globally. Known for its flagship Whirlpool brand, the company also markets household names like Maytag, KitchenAid, JennAir, Amana, Gladiator GarageWorks, and Hotpoint in Europe, alongside others.

What does it take to balance high product development velocity with cost efficiency? In this Executive Talk podcast we hear from Hank Marcy, Former VP Global Product Technology, Whirlpool Corporation, about how he employed a modular strategy and smart tools like aPriori to keep costs down and velocity high.

From the White House & the Department of Energy to founding SustainabiliD, Catherine McLean spoke with Kerry Duggan about how to foster public-private sector collaboration to advance sustainability goals. They spoke from the WRISE Leadership Forum in D.C. about this & the intersection of environmental justice & sustainability consulting. Kerry is a corporate Board Director at BlueGreen Water Technologies, Envergia & Perma-Fix Environmental Services, & in this episode she “shared the password” (as she says) on strategies to earn board positions, & tactfully ensure your expertise & qualifications become known. SustainabiliD has partnered with leading organizations, including think tanks, major universities, national laboratories, philanthropy, global manufacturers, global investment banks and funds, climate tech companies and business accelerators, including Elemental Impact, Emerson Collective, Our Next Energy, LuxWall, Aeroseal, ClearFlame Engine Technologies, Commonwealth Fusion Systems, Mill, Wallbox, Aclima, Walker-Miller Energy Services, Newlab, BlueConduit, Yardstick Management, Information Technology and Innovation Foundation (ITIF), Asian Development Bank, Ceres, University of Michigan School for Environment and Sustainability (SEAS), Syzygy Plasmonics, Adaptive Energy, Aspen Institute, Milken Institute, National Academies of Sciences, Engineering, and Medicine, Argonne National Laboratory, Energy Foundation, ONsemi, Whirlpool Corporation, RockCreek Global Investment, University of Michigan Erb Institute, Vesta.Thank you, Kerry, for sharing sustainability success stories from some of these companies in this episode!If you're a clean energy employer & need help scaling your workforce efficiently with top tier staff, contact Catherine McLean, CEO & Founder of Dylan Green, directly on LinkedIn: https://bit.ly/3odzxQr. If you're looking for your next role in clean energy, take a look at our industry-leading clients' latest job openings: bit.ly/dg_jobs. 

The following article of the E-Commerce & Retail industry is: “Strategies for Energy Efficiency – and a Sustainable Future” by Carlos Barbery, General Manager and Vice President, Whirlpool Corporation.

Got Something to Say? is brought to you by United Federal Credit Union - We Get U!  Emma Haygood, Manager of Program Success for Youth Solutions and Angie Seger, Communications Director at Whirlpool Corporation talk with Jonny Reinhardt about the Whirlpool Mentorship program. See omnystudio.com/listener for privacy information.

 This week, we revisit our interview with Anjan Thakor, Senior Associate Dean, and John E. Simon, Professor of Finance at the Olin Business School, Washington University in St. Louis. Anjan was previously The Edward J. Frey Professor of Banking and Finance at the Ross School of Business, University of Michigan, where he also served as chairman of the Finance area. He has served on the faculties of Indiana University, Northwestern University, and UCLA.  He has worked with many companies, including Whirlpool Corporation, Allision Engine Co., Citigroup, RR Donnelley, Dana Corporation, Anheuser-Busch, Zenith Corporation, Lincoln National Corporation, J.P. Morgan, Landscape Structures, Inc., CIGNA, Borg-Warner Automative, Waxman Industries, Reuters, The Limited, Ryder Integrated Logistics, AT&T, CH2M Hill, Takata Corporation, Tyson Foods, Spartech. He has published over 75 research papers and seven books. He is past managing Editor of the Journal of Financial Intermediation and past president of the Financial Intermediation Research Society. He has a Ph.D. (Finance) from Northwestern University.

In this episode of BRAVE COMMERCE, hosts Rachel Tipograph and Sarah Hofstetter sit down with Murat Genc, Global Chief Technology and Digital Officer at Whirlpool Corporation. With a career spanning nearly two decades at Procter & Gamble before transitioning to Whirlpool, Genc reflects on the challenges and growth he experienced while shifting from the consumer packaged goods (CPG) sector to the world of durable appliances. He shares how his leadership approach evolved and how his reliance on team collaboration and reverse mentoring has helped him keep his finger on the pulse of the organization.Genc delves into the complexities of marketing products with extended lifecycles, like Whirlpool's iconic KitchenAid mixers, compared to the faster-paced, repeat-purchase models of CPG. He explains how Whirlpool navigates this difference by focusing on the lifetime value of their customers through digital services, subscriptions, and connected technology. Genc also highlights the importance of IoT integration in appliances, giving Whirlpool real-time insights into product usage and consumer behavior to continually refine their product development and marketing strategies.The conversation takes a deeper dive into breaking down silos between marketing, tech, and R&D functions at Whirlpool. Genc shares his thoughts on bridging these gaps, drawing from his experiences at P&G and his philosophy of cross-functional collaboration. As the conversation concludes, Genc opens up about the bravest moment of his life—overcoming a personal health challenge and how it shaped his professional and personal outlook.Key Takeaways:Leadership evolution: From reverse mentoring to navigating a new industry.How IoT and real-time consumer insights shape product innovation at Whirlpool.The importance of breaking down silos between marketing and technology for a holistic business approach. Hosted on Acast. See acast.com/privacy for more information.

In this episode of BRAVE COMMERCE, hosts Rachel Tipograph and Sarah Hofstetter sit down with Murat Genc, Global Chief Technology and Digital Officer at Whirlpool Corporation. With a career spanning nearly two decades at Procter & Gamble before transitioning to Whirlpool, Genc reflects on the challenges and growth he experienced while shifting from the consumer packaged goods (CPG) sector to the world of durable appliances. He shares how his leadership approach evolved and how his reliance on team collaboration and reverse mentoring has helped him keep his finger on the pulse of the organization.Genc delves into the complexities of marketing products with extended lifecycles, like Whirlpool's iconic KitchenAid mixers, compared to the faster-paced, repeat-purchase models of CPG. He explains how Whirlpool navigates this difference by focusing on the lifetime value of their customers through digital services, subscriptions, and connected technology. Genc also highlights the importance of IoT integration in appliances, giving Whirlpool real-time insights into product usage and consumer behavior to continually refine their product development and marketing strategies.The conversation takes a deeper dive into breaking down silos between marketing, tech, and R&D functions at Whirlpool. Genc shares his thoughts on bridging these gaps, drawing from his experiences at P&G and his philosophy of cross-functional collaboration. As the conversation concludes, Genc opens up about the bravest moment of his life—overcoming a personal health challenge and how it shaped his professional and personal outlook.Key Takeaways:Leadership evolution: From reverse mentoring to navigating a new industry.How IoT and real-time consumer insights shape product innovation at Whirlpool.The importance of breaking down silos between marketing and technology for a holistic business approach. Hosted on Acast. See acast.com/privacy for more information.

¡Llegamos a 15 episodios del Rodcast!Para celebrarlo, tenemos como invitado de impacto a Juan Carlos Puente, vicepresidente ejecutivo y presidente de Whirlpool Latinoamérica.Con casi 30 años de experiencia en la industria de electrodomésticos Juan Carlos hizo historia al convertirse en el primer mexicano en dirigir toda la operación de Whirlpool en la región Latinoamérica y en su charla con Rodrigo Pacheco comparte experiencias sobre los retos de la actualidad en el comercio global y los choques de cultura empresarial a los que se ha enfrentado en las diversas partes del planeta en las que ha laborado.

Have you ever been working on an i-Series ADC dryer and come across a rotation fault that you couldn't pinpoint? Well in this episode Freddy and Jordan are going to talk about this exact scenario and how the inverter found on these Commercial Dryers is capable of providing the technicians with valuable diagnostic information. Have a question? Ask it here: https://forms.gle/C7rEXZJCcMfHh87g7 Find Talking Tech: Spotify: https://open.spotify.com/show/3BvDWKdWILwIV5E8CINVAw Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy80YjU2ZDRlOC9wb2RjYXN0L3Jzcw== Pocket Casts: https://pca.st/7cgui7yi Radio Public: https://radiopublic.com/talking-tech-WolQaM Breaker: https://www.breaker.audio/talking-tech-7

In today's news: There's word that Whirlpool Corporation might be the target of an acquisition bid by German engineering group Robert Bosch. The Berrien County Sheriff's Department is asking for the public's help finding a missing girl.  Michigan State Police are urging everyone around the state to learn the warning signs of suspicious behavior so they can take action to report it as part of the new Stop a Plot campaign. See omnystudio.com/listener for privacy information.

In today's news: There's word that Whirlpool Corporation might be the target of an acquisition bid by German engineering group Robert Bosch. The Berrien County Sheriff's Department is asking for the public's help finding a missing girl.  Michigan State Police are urging everyone around the state to learn the warning signs of suspicious behavior so they can take action to report it as part of the new Stop a Plot campaign. See omnystudio.com/listener for privacy information.

In today's news: There's word that Whirlpool Corporation might be the target of an acquisition bid by German engineering group Robert Bosch. The Berrien County Sheriff's Department is asking for the public's help finding a missing girl.  Michigan State Police are urging everyone around the state to learn the warning signs of suspicious behavior so they can take action to report it as part of the new Stop a Plot campaign. See omnystudio.com/listener for privacy information.

Kristine Thompson is a CEO, investor, entrepreneur, and board director from Trinidad & Tobago. She has held regional CEO positions for various companies in the Caribbean, including a regional snack manufacturer, a private equity energy fund and Canadian-based golf brand Cabot's world class golf course and luxury real estate development on the island of Saint Lucia. In 2012, she co-founded Yay! Entertainment. More recently, she co-founded and serves as Managing Partner of Rise Guyana, a real estate fund she started with two other members of the 3i network. Kristine holds degrees from Queen's University and Harvard Business School and has been a 3i member since 2023.Listen to the episode to hear:- Launching international franchises & funds in the Caribbean- The importance of developing and nurturing a network- Development opportunities in underappreciated marketsLearn more about 3i Members and follow us on LinkedIn for updates. Subscribe to the Rosen Report here.

is a Clinical Associate Professor at Northwestern University's Kellogg School of Management. She teaches a course, Personal Leadership Insights, and serves as the Director of Kellogg's Women's Leadership Program. Ellen is an independent board director on three company boards and runs her own leadership advisory consulting, speaking, and coaching business.​ Growing up as the fifth of six siblings, Ellen recalled dinner table conversations where her father engaged them in brainstorming about his entrepreneurial challenges. Ellen loved those discussions, saying they influenced her interest in business. Her parents always told her and her siblings that they could do anything with an education, hard work, and a vision. At the same time, Ellen witnessed and experienced the financial instability of her father's business pursuits. This was not discussed openly, as her parents maintained a never-ever-quit philosophy. While Ellen cherished her parents' positive belief in herself and her siblings, she recognized the value of bringing more transparency into the conversation with her own children.​ Ellen spent 25 years at Fortune 500 companies in top brand management posts within PepsiCo, Royal Caribbean, and Whirlpool Corporation. In her recent award-winning book, , Ellen offers her vast experience to help women understand and navigate internal and external obstacles to create the careers and lives they desire. ​In this week's  learn more about Ellen's journey: Ellen has shared her insights on leadership, careers, advancing women, and inclusion through her writing and speaking in Harvard Business Review, Wall Street Journal, Forbes, Business Insider, Washington Post, Bloomberg, and Kellogg Insight. In 2019, she delivered a TEDx talk, . Learn more and connect with Ellen here: 

In this conversation, Kirk Goodwin, head of global innovation IP at Whirlpool Corporation, shares his insights for ways to drive innovation and get the most out of your IP assets. For most companies, continuing to innovate isn't just an option. It's not enough to simply keep pace; you need to stay ahead of the game if you truly want to thrive and be relevant. That's why driving innovation and maximizing the return on your investments in intellectual property are more important today than ever.In this episode, Jeff Harty and Kirk Goodwin discuss: Driving innovation within an organization. Maximizing returns on investments in intellectual property. How to know where to innovate. Measuring your ROIP (Return on Intellectual Property)—beyond the number of submissions and number of patents. Key Takeaways: Your goal shouldn't be to simply get patents. Your goal should be to get innovation that you can protect—your intellectual property.You grow innovation by protecting intellectual property and then creating additional intellectual property and innovation around the assets you already have. We don't need to incentivize people to innovate, but we do need to communicate where the value can be brought. Innovators want to innovate. Your job is to facilitate that. Teach your employees where to be innovative and how to share that innovation. “IP is not the last step. It is the first step and the second step and the third step and so on. That's how you continue to grow innovation, by creating those foundations that you protect with intellectual property.” — Kirk Goodwin About Kirk Goodwin: Kirk Goodwin is assistant general counsel, Global Innovation IP and Cybersecurity, for Whirlpool Corporation. Previously, Mr. Goodwin served as chief patent counsel, North America, and chief counsel for Global Information Systems for Whirlpool. Mr. Goodwin leads Whirlpool's team of patent attorneys, agents, and paralegals in various patent functions, including IP clearance, acquisition, technology transactions, and litigation. Prior to joining Whirlpool, Mr. Goodwin was a senior patent attorney for Maytag Corporation, where he led offensive and defensive patent and trade secret litigation.Connect with Kirk Goodwin: LinkedIn: https://www.linkedin.com/in/kwgoodwin/ Twitter: @kirk_goodwin https://twitter.com/kirk_goodwin Connect with Jeff Harty: Website: https://nyemaster.com/attorney-directory/jeffrey-d-harty/Email: jharty@nyemaster.comLinkedIn: https://www.linkedin.com/in/jeff-harty-5a9a1643/

One of the most challenging tasks of engineering leaders is to roll out the adoption of a new process or technology. A lot can be said about right and wrong ways to push for change. In this podcast we talk about some of those best practices, and mistakes to avoid when it comes to change management. But change doesn't happen in a vacuum. If change is needed in an engineering organization, it also means there are people resistant to change. How can you make the case for change in a way that leads to success? Here to talk about change management in engineering is an experienced change leader. Hank Marcy led Johnson Controls Hitachi Air Conditioning as Vice President of Technology and Innovation, and then as Vice president of Global Product Development. Before that, Hank Marcy was the senior Vice President of Product Design and Engineering at Bissell Inc. and the Vice President of Global Product Technology at the Whirlpool Corporation.

Are you leaving untapped potential in your career by not asking the right questions?   Tap to DOWNLOAD my free Workbook: How to Influence & Get What You Want At Work (Powerful Questions for Engineering Managers), and start asking better questions https://lifestyleengineering.oasisofcourage.com/influence   Listen now to discover how to become a more influential leader.   ============================   When you're ready, here are three ways I can help you build your engineering career:   1. Engineering Career Accelerator™️ Scorecard … foundational insights you can check, score, and apply immediately to stand out and excel at work.   2. Join us at Happy Hour … a limited-attendance LIVE monthly workshop where we dig deep into career growth strategies and provide 1:1 open coaching for you at the end of the session.   3. Work with me directly … start with a free chat and ensure it's a great fit, then work with me and my team privately in our intensive coaching program for engineering leaders.   ============================   In this episode, I recount a pivotal moment in my career journey as a lead engineer at Whirlpool Corporation, where I sought to elevate my performance rating.    Through a simple yet profound question to my boss, I unearthed the key to exceptional results: cross-functional impact.    By collaborating with colleagues and leveraging technology, I devised a solution that streamlined communication between departments, ultimately earning me a top performance rating and a significant bonus—all within eight hours of work.    This narrative underscores the power of asking the right questions and embracing innovative approaches to stand out in one's career.    Join me as I delve into the transformative impact of asking obvious yet potent questions and how it can propel you towards unparalleled success.    So press play and let's chat about unlocking extraordinary results through the art of questioning.   ============================   HAPPY ENGINEER COMMUNITY LINKS:   > Full Show Notes, Resources, & More   > Join our Facebook Group! Get access to bonus content and live coaching as growth-minded leaders build careers together.   ============================   WE GROW BY WORD OF MOUTH   If you have received value from The Happy Engineer Podcast, would you help us pay it forward by SHARING this episode with another engineer?   Hit the SHARE button, or copy the episode URL and paste it into a text message or social media post!   Thank you for helping us grow the show.   ============================   Connect with your host, Zach White:   LinkedIn (primary) Instagram Facebook YouTube  

Are you ready for Maytag's next Commercial Top load? In today's episode of Talking Tech Freddy and Jordan discuss the newly released MAT23 Maytag Commercial Top load washer. The duo invite returning guest Chris Vasconcellos on to discuss what is different with the MAT23 compared to previous models, and what owners, users, and technicians can expect from the machine. Have a question? Ask it here: https://forms.gle/C7rEXZJCcMfHh87g7 Find Talking Tech: Spotify: https://open.spotify.com/show/3BvDWKdWILwIV5E8CINVAw Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy80YjU2ZDRlOC9wb2RjYXN0L3Jzcw== Pocket Casts: https://pca.st/7cgui7yi Radio Public: https://radiopublic.com/talking-tech-WolQaM Breaker: https://www.breaker.audio/talking-tech-7

In today's news:  Whirlpool Corporation cuts jobs -- says more on the horizon St Joseph City Commission hits pause on Berrien County playground Prepare for traffic delays on I-94 from Benton Harbor to Stevensville and more! See omnystudio.com/listener for privacy information.

(Season 8 is in partnership with ⁠ADCOLOR⁠. ADCOLOR champions diversity and inclusion in creative industries) Danielle E. Wilburn is a Director of Program Management at Meta, leading brand excellence and infusing technology and innovation across the portfolio of brands with over 3.45B users. She sets an environment for fearless creativity to thrive by bringing cultural insights, strategic and operational rigor and motivational momentum. With every initiative, she navigates a multi-functional marketing organization, influences decision-makers, and aligns stakeholders across the company. Prior to switching over to tech, Danielle worked at advertising agencies FCB, Leo Burnett, and Ogilvy & Mather, which all contributed to her becoming an impactful team leader and creative marketer across a range of industries. She has a proven track record of building brands and relationships that drive business growth for Fortune 500 companies including The Boeing Company, Unilever, Kraft-Heinz, Burger King, and Whirlpool Corporation.   Danielle's recognition of the power of diversity has propelled her to be a change maker. Her sphere of influence spans beyond marketing to impact companies' culture at large. She has influenced many organizations to be anchored in inclusion, empathy, empowerment and solidarity. Danielle has been steadfast in her quest to ensure underrepresented people have a seat at the table to be decision-makers. She sparks honest conversation and creates programming to foster meaningful change around recruitment, hiring, and retention of people of color in the communications industry.      A natural born nurturer, Danielle lends her expertise as a mentor to anyone who asks and in some cases to those who don't. As an alum of the 4A's Multicultural Advertising Internship Program (MAIP) and ADCOLOR FUTURES program, she is passionate about developing and giving back to young professionals. A testament to this was her receiving the Coalesce Chicago 2015 Champion of Growth award and the ADCOLOR 2019 Unsung Hero award.  Danielle completed her B.S. and MBA at the University of Illinois at Urbana-Champaign and currently resides in Atlanta, GA. When not working, you can find her on an island, sipping on whiskey gingers dancing to the beat.

Ellen Taaffe Ellen Connelly Taaffe is a Clinical Associate Professor at the Kellogg School of Management, where she teaches Personal Leadership Insights and is the Director of Women's Leadership Program. She spent 25 years with Fortune 500 companies holding the top brand management post at divisions of PepsiCo, Royal Caribbean, and Whirlpool Corporation. Ellen serves as an independent board director for two public and one private company boards, runs a leadership advisory consulting, speaking, and coaching business, and is a TEDx speaker. She shares her insights on leadership, careers, and advancing women and inclusion through her writing and speaking in media like Harvard Business Review, Forbes, Business Insider, and more. Ellen believes in encouraging women to step into their own leadership, let go of past messages and behaviors that block them, and realize their possibilities. From her teaching, coaching, and investigation into existing research, Ellen has learned that today's women are prepared to work and lead yet face the same hurdles she did years ago. Ellen saw that society seemed to have glossed over the challenges women face, navigating workplaces full of old systems, bias, and a lack of role models, amid a greedy culture that rewards careers at the height of women's childbearing and caregiving years. Her goal with her book ‘The Mirrored Door' is to share the realities she has seen and to enlighten women on their way. In this episode, Ellen shares how to set boundaries and overcome people-pleasing behaviours in her professional and personal life. She talks about how to shift from thoughts to action using a four-part framework and how to succeed without struggle or self-judgment. Ellen Taaffe Consulting LLC 847-951-8698 LinkedIn https://www.linkedin.com/in/ellentaaffe/ https://twitter.com/EllenCTaaffe #self-judgement, #glassceiling, #themirroreddoor, #leadership, #workplace, #podcast for women, Remember to leave a 5 5-star rating or Comment if you have enjoyed this episode of the We Are Women Podcast.  You can email Janeen at info@speechperfect.com.au 

The Whirlpool Corporation recently released its latest earnings report, in which its CEO, Marc Bitzer, expressed a positive sentiment to investors by stating that the company remains optimistic about the mid- and long-term housing cycles. This statement was made against a varied company performance backdrop, managing to portray the company's resilience amidst challenging circumstances and its strategic focus on long-term growth. The corporation has successfully expanded its market share in North America, a region integral to its operations, and continued to minimize net costs. This growth strategy is largely accredited to the strength and quality of their product offerings, in conjunction with an observed rise in appliances demand. The company deftly navigates market turbulence, adjusts to compressed product lifespans, upholds cost discipline, focuses on margin profitability, and prioritizes product development. This approach creates bona fide value for its shareholders. According to Whirlpool's Bitzer, changes in consumer behaviors play a pivotally role in the company's performance. The increase in dependence on appliances by households, and the subsequent frequent replacements, drives the demand for superior, value-added products. In spite of the discretion-demand restraint experienced due to climbing mortgage rates, a healthy demand for replacement appliances persists. Speaking on the corporation's forward-looking strategy, CEO Marc Bitzer disclosed plans to achieve a cost-saving goal of between $300 to $400 million by upholding cost discipline, increasing profit margins, refining the product portfolio, and investing in new products and impactful brand marketing. Technology will underpin these goals, propelling the company's growth and boosting brand synergies. Concluding on the CEO's recent statements, it is evident that Whirlpool Corporation embodies a forward-thinking, proactive approach towards securing future growth and maintaining stability. By focusing on core financial discipline, product innovation and strategic brand development, the company can sustain its momentous growth, despite recent shortfalls in meeting internal targets. The corporation's ability to adapt swiftly to shifting consumer trends provides it with a competitive advantage in anticipating customer preferences and staying ahead of competitors within the appliance manufacturing industry. Thus, it can be derived that Whirlpool's resilience is forward-looking, setting a paved path for future navigation. WHR Company info: https://finance.yahoo.com/quote/WHR/profile For more PSFK research : www.psfk.com  This email has been published and shared for the purpose of business research and is not intended as investment advice.

Ever had a commercial laundry question? We're sure you have. In today's episode of Talking Tech Freddy and Jordan answer a technical question they received to the podcast directly. Additionally the two will talk technical issues that they have received calls on in the last few weeks and walk the audience through the troubleshooting process. Have a question? Ask it here: https://forms.gle/C7rEXZJCcMfHh87g7 Find Talking Tech: Spotify: https://open.spotify.com/show/3BvDWKdWILwIV5E8CINVAw Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy80YjU2ZDRlOC9wb2RjYXN0L3Jzcw== Pocket Casts: https://pca.st/7cgui7yi Radio Public: https://radiopublic.com/talking-tech-WolQaM Breaker: https://www.breaker.audio/talking-tech-7

Gokul Nair from Whirlpool Corporation talks with Jonny Reinhardt about Whirlpool Online Appliance Sale to benefit United Way happening now! See omnystudio.com/listener for privacy information.

Ellen Connelly Taaffe is a Clinical Associate Professor at the Kellogg School of Management, where she teaches Personal Leadership Insights and is the Director of Women's Leadership Programming. Ellen designs and delivers the Kellogg Women's Leadership Seminar series, the signature program for female students across Kellogg's Full-time, Evening/Weekend, and Executive MBA programs. Prior to her academic, governance, and coaching career, Ellen spent 25 years with Fortune 500 companies holding the top brand management post at divisions of PepsiCo, Royal Caribbean, and Whirlpool Corporation. She built world-class brands, led multi-billion-dollar portfolios with P&L responsibility, launched new businesses, led turnarounds, and merged businesses and cultures post-acquisition. In her upcoming book, The Mirrored Door: Break Through the Hidden Barrier that Locks Successful Women in Place (October 10, 2023 / Page Two), Ellen uses her vast experience to help women understand and navigate through internal and external obstacles to create the future career they desire.

Did you know that many of us used strategies early in our career that may stifle our rise to the C-Suite? Despite our best efforts to excel in our roles, a seat at the leadership table may seem beyond our reach, leaving us feeling undervalued and stuck in our current position. My guest, Ellen Connelly Taaffe—author of ⁠The Mirrored Door: Break Through the Hidden Barrier that Locks Successful Women in Place⁠—has figured out what's holding us back (hint: mostly, it's ourselves). She also has good news: we CAN push through those self-imposed barriers. Listen in to learn how we can pivot away from the following 5 early-career strategies and propel ourselves toward advancement within our organization: Preparing to perfection Eagerly pleasing Fitting the mold Pedal to the metal Performing patiently ABOUT ELLEN CONNELLY TAAFFE Ellen Connelly Taaffe is a Clinical Associate Professor at the Kellogg School of Management, where she teaches Personal Leadership Insights and is the Director of Women's Leadership Program. She spent 25 years with Fortune 500 companies holding the top brand management post at divisions of PepsiCo, Royal Caribbean, and Whirlpool Corporation. Ellen serves as an independent Board Director for two public and one private company, runs a leadership advisory consulting, speaking, and coaching business, and is a TEDx speaker. She shares her insights on leadership, careers, and advancing women and inclusion through her writing and speaking in media like Harvard Business Review, Forbes, Business Insider, and Kellogg Insight. RESOURCES Official site: ⁠ellentaaffe.com⁠ LinkedIn: ⁠linkedin.com/in/ellentaaffe⁠ Twitter: ⁠twitter.com/ellenctaaffe⁠ Book order: ⁠The Mirrored Door: Break Through the Hidden Barrier that Locks Successful Women in Place⁠ By the way, if you'd like to get tips like this more frequently, I spend a lot of time on LinkedIn. Please do connect with me. You can find me at ⁠⁠www.linkedin.com/in/emilysfwong⁠⁠. Please let me know if you heard me on this podcast, and let me know if there's a topic you'd like me to cover. You can also sign up for my monthly newsletter if you go to my website, ⁠⁠www.wordsofdistinction.net⁠⁠.

In a compelling exchange, Pam Klyn of Whirlpool draws from her experiences to shed light on the nuances of problem-solving. Her stories, rich with lessons learned from challenges faced and triumphs celebrated, provide a roadmap for those seeking to hone their problem-solving skills. As she explains her methodologies, she speaks of the art of tapping into one's intuition, revealing how it has often guided her in moments of uncertainty. Building on her thoughts, Jamie Flinchbaugh lends his voice to the conversation, echoing the significance of intuition. He touches upon the role of decision-makers in problem-solving scenarios, emphasizing the importance of knowing when to take the reins and when to trust others with responsibilities. The dialogue then shifts to a topic many grapple with - the balance between making swift decisions and ensuring thoroughness. Pam elaborates on her strategies, providing invaluable insights into how she navigates this balancing act. Jamie, resonating with her views underscoring the essence of timing in decision-making. As the conversation progresses, they explore the realm of coaching. Pam, with her twenty plus years of experience, shares her approach to evaluating those she mentors. Her emphasis on understanding their skills, capabilities, and mindset underscores her deep commitment to nurturing talent. Woven through their dialogue is a recurrent theme of behaviors and culture. Pam and Jamie, in their own unique ways, highlight how the culture of an organization and the behaviors it promotes can significantly influence problem-solving approaches. Their shared wisdom provides listeners with unique insights, making this conversation a must-listen for anyone keen on mastering the art of problem-solving. For further insights into Pam's professional journey and achievements, here's a brief overview: Pamela Klyn was named Executive Vice President, Corporate Relations and Sustainability for Whirlpool Corporation, on January 1, 2022. During her time with the company, Pam has held advancing roles in engineering, product development, global innovation, and marketing. From 2013 to 2015, she lived in Italy and served as the Vice President of Products & Brands for Whirlpool EMEA. Klyn was hired into the company's Technical Excellence Program in 1993 after graduating from Michigan Technological University with a bachelor's degree in mechanical engineering. She earned a master's degree in mechanical engineering from the University of Michigan in 1995 and has an Executive MBA from Bowling Green State University. Klyn is currently a Board member for the Boys & Girls Clubs of Benton Harbor and a Trustee for the Whirlpool Foundation. She serves on the Michigan Technological University External Advisory Board for the Dean of Engineering, as a Board member for the American Association of Home Appliances and on the Board of Directors for Patrick Industries. Pam and her husband Steve live in Southwest Michigan. She has two stepchildren, Parker and Cara. They enjoy family trips and spending time on Lake Michigan. For more detailed information, you can visit Whirlpool's official website http://www.whirlpoolcorp.com or connect with her directly on LinkedIn https://www.linkedin.com/in/pamela-rogers-klyn-0a92878/

My guest today says, “Women face a powerful barrier that we must break through to make it to bigger leadership roles. It is not the glass ceiling—it is the mirrored door.”  Joining me on today's show is Ellen Taaffe.   Ellen is a Clinical Associate Professor at the Kellogg School of Management, where she teaches Personal Leadership Insights and is the Director of Women's Leadership Program. She spent 25 years with Fortune 500 companies holding the top brand management post at divisions of PepsiCo, Royal Caribbean, and Whirlpool Corporation.   Ellen serves as an independent board director for two public and one private company boards, runs a leadership advisory consulting, speaking, and coaching business and is a TEDx speaker.   She shares her insights on leadership, careers, and advancing women and inclusion through her writing and speaking in media like Harvard Business Review, Forbes, Business Insider, Washington Post, Bloomberg, and Kellogg Insight.  On today's show, Ellen is going to share:   Five strategies that help women succeed but also unintentionally sideline them      How childhood expectations help women succeed academically but carry self-judgment and hesitation later    Why women struggle to set boundaries in the workplace—and how to overcome people-pleasing behaviours in their professional and personal life    RESOURCES:   3 Stages of the Customer Journey Podcast Episode   Book in for an Authority Audit  5 Pillars to Build Visibility, Generate Leads and Enrol Clients with Ease Quiz  Are You Ready to Launch Your Coaching Business Podcast? Take the Quiz  Contact Ellen: Website: https://ellentaaffe.com/ Linked In: EllenCTaaffe Twitter: @EllenCTaaffe   Email: ellen.taaffe@kellogg.northwestern.edu   A Personal Message from AnnemarieHave you enjoyed listening to this podcast interview and want to know how you can create your very own podcast platform to so you become known as an influential voice in your industry? Access my free How to Create a Profitable Podcasting Masterclass, where I'll show you: Six Common Podcasting Myths that'll keep you stuck from creating your profitable podcast; Why focusing on technology (i.e. which microphone you should be using) is unwise and what you MUST focus on first if you want to start a profitable podcast. Sadly, SO many Change Makers and aspiring Thought Leaders miss these key steps and fail to generate the ROI/income they hope their podcast will generate; Three Changes in Consumer Behaviour you need to be aware of BEFORE you launch your podcast to help keep you focused on what's MOST important and/or no longer relevant; The NUMBER ONE reason why businesses fail to create a profitable podcast so you can avoid falling into the same trap; Three Podcast Profit Models that'll help you nurture listeners into leads and into paying customers, step-by-step. Go to: www.PodcastingWithPurpose.com/Masterclass YOUR SAY: What did you think about the message shared today? What action step will you take to turn this around? Go ahead and share. We'd love to hear from you! Please leave your comment in the box below, and remember to share and Like the show with your colleagues. Also, stop on by our Facebook page to say hello and to give us a shout out on Twitter – we promise to shout back! As always, we appreciate it. Learn more about your ad choices. Visit megaphone.fm/adchoices

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Elizabeth Bernhard leads off a trio of guests, with this pair of segments for her latest episode of Build Smart, Lead Strong. She welcomes Scott Phillips, Expert-in-Residence; He's Founder of i4Score. Scott helped manufacturers become more data-driven, efficient and profitable with Industry 4.0 Roadmaps. He's fortunate to have experienced many rewarding roles with interesting and successful companies over his career. This cross-functional knowledge of manufacturing, product development, sales, marketing and financial management has rounded out his perspective. His experience includes leadership positions with Whirlpool Corporation, Fortune Brands, Burger King Corporation and Comerica Bank. All of this has prepared him to provide valuable insights to manufacturers who are starting their Industry 4.0 journey. For their two-part conversation they discuss: The fourth industrial revolution, commonly referred to as Industry 4.0, is synonymous with Smart Manufacturing. Join this conversation with Scott Phillips, Expert in Residence and Program Manager of the Industry 4.0 Accelerator. The I4.0 Accelerator, powered by Centrepolis Accelerator and Lean Rocket Lab, accelerates Michigan's manufacturers adoption of industry 4.0 technologies by connecting them to some of the greatest technology solutions from around the globe. Learn about the trends affecting manufacturers, the challenges their facing, and the solutions they're adopting. » Visit MBN website: www.michiganbusinessnetwork.com/ » Subscribe to MBN's YouTube: www.youtube.com/channel/UCqNX… » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/

This week, we interview Anjan Thakor, Senior Associate Dean, and John E. Simon, Professor of Finance at the Olin Business School, Washington University in St. Louis. Thakor was previously The Edward J. Frey Professor of Banking and Finance at the Ross School of Business, University of Michigan, where he also served as chairman of the Finance area. He has served on the faculties of Indiana University, Northwestern University, and UCLA.  He has worked with many companies, including Whirlpool Corporation, Allision Engine Co., Citigroup, RR Donnelley, Dana Corporation, Anheuser-Busch, Zenith Corporation, Lincoln National Corporation, J.P. Morgan, Landscape Structures, Inc., CIGNA, Borg-Warner Automative, Waxman Industries, Reuters, The Limited, Ryder Integrated Logistics, AT&T, CH2M Hill, Takata Corporation, Tyson Foods, Spartech.  He has published over 75 research papers and seven books. He is past managing Editor of the Journal of Financial Intermediation and past president of the Financial Intermediation Research Society. He has a Ph.D. (Finance) from Northwestern University.

This week, we are joined by Ellen Connelly Taaffe. Ellen is a Clinical Associate Professor at the Kellogg School of Management, where she teaches Personal Leadership Insights and is the Director of Women's Leadership Program. She spent 25 years with Fortune 500 companies holding the top brand management post at divisions of PepsiCo, Royal Caribbean, and Whirlpool Corporation. Ellen serves as an independent board director for three company boards, runs a leadership advisory consulting, speaking, and coaching business and is a TEDx speaker. She shares her insights on leadership, careers, and advancing women and inclusion through her writing and speaking in media like Harvard Business Review, Wall Street Journal, Forbes, Business Insider, Washington Post, Bloomberg, and Kellogg Insight. In her new book, The Mirrored Door: Break Through the Hidden Barrier that Locks Successful Women in Place, Taaffe uses her vast experience to help women understand and navigate through internal and external obstacles to create the careers they desire.

Jennifer from United Way of Southwest Michigan and Emily Kirchner from Whirlpool Corporation talk with Jonny about an upcoming event to celebrate wellness at Whirlpool's Lakeview campus. See omnystudio.com/listener for privacy information.

75. Take Charge of Your Career (with Ellen Connelly Taaffe) Today's episode is an interview with Ellen Connelly Taafe who is a Clinical Associate Professor and Director of Women's Leadership Programming at the Kellogg School of Management. She spent 25 years with Fortune 500 companies holding senior brand management roles in PepsiCo, Royal Caribbean, and Whirlpool Corporation. Ellen serves as an independent board director for three company boards, an Executive Coach, and a TEDx speaker. Her book, The Mirrored Door: Break Through the Hidden Barrier that Locks Successful Women in Place will be released on 10/10/23. In this episode: Ellen shared the story behind her new book The Mirrored Door and how she came up with the title. We discussed how the mirrored door show up for women. We talked about one of the client stories from her book and how she coached her client through it. We talked about the lessons we both learned about wearing red. How she handled some feedback from her boss that she needed stand up leadership skills She shared ideas of how leaders can open the mirrored door themselves. Ellen shared what she hopes her book will do out in the world. Information on Ellen:   EllenTaaffe.com Ellen Taaffe on LinkedIn (in/ellentaaffe) Ellen Taaffe on Facebook (@ellen.taaffe.3) Ellen Taaffe on Instagram (@ellentaaffe) Ellen Taaffe on Twitter/X (@EllenCTaaffe) The Book that Ellen Recommends: The No Club: Putting a Stop to Women's Dead-End Work by Linda Babcock, Brenda Peyser, Lise Vesterlund, and Laurie R. Weingart The Visibility Factor Podcast is brought to you in part by the 90-day Visibility Breakthrough Accelerator program. Do you believe deep down inside that you can have a bigger career, but you don't know how to get there? This 90-day program is a powerful experience that is unique to you and provides dedicated time to focus on your specific challenge. This dedicated time will help you see new possibilities, recognize your strengths, and take away key insights that can be leveraged immediately.  Are you ready to create a breakthrough for yourself? If you are interested in learning more, visit: susanmbarber.com/visibilitybreakthroughaccelerator/ Thank you for listening to The Visibility Factor Podcast Check out my website to order my book and view the videos/resources for The Visibility Factor book. As always, I encourage you to reach out! You can email me at hello@susanmbarber.com. You can also find me on social media everywhere – Facebook, LinkedIn, and of course on The Visibility Factor Podcast! I look forward to connecting with you! If you liked The Visibility Factor, I would be so grateful if you could subscribe and rate it where you listen to podcasts! It helps the podcast get in front of more people who can learn how to be visible too! Thank you to the team at Sheep Jam Productions for the amazing support of The Visibility Factor Podcast! 

  Hey, this is The Edges of Lean's 100th episode!  So I'm starting today with a message of gratitude to all of my listeners. Thank you for your support of the Edges of Lean! And if you are a listener who would like to tell your story on the Edges of Lean, reach out to me on LinkedIn!  Zach White is an engineer, like many lean and continuous improvement professionals. He is here to share his story of discovering that his technical engineering knowledge was insufficient to help him have a successful career and a fulfilling lifestyle. Zach learned a lot in his journey from burnout to happiness, and now coaches engineering leaders in engineering their jobs and lifestyles.  Zach White  Zach White, is the Founder & CEO of OACO, a career coaching firm for engineering leaders, since July 2019. He is also the host of The Happy Engineer, the #1 podcast for engineering leadership. Previously, Zach spent over 11 years at Whirlpool Corporation in various roles, such as Senior Product Marketing Manager. Zach graduated from Purdue University with a B.S. in Mechanical Engineering in 2008. He went on to do his M.S. in Mechanical Engineering from the University of Michigan in 2011.    KEY TOPICS IN THIS PODCAST: 00:02:31 - Creating success in a balanced way. 00:03:50 - Coaching is a leadership skill. 00:09:10 - The people side of engineering. 00:13:01 - Work-life balance 00:18:20 - The Women's challenges in the workforce. 00:20:11 - Authenticity and self-discovery. 00:24:00 - Coaching vs. therapy. 00:27:45 - Stepping into the unknown. 00:32:09 - Ongoing support beyond 90 days. 00:35:00 - Sleep and nutrition importance. 00:39:10 - Disability and success perspectives. 00:44:50 - Mentorship for young professionals. 00:46:22 - Finding Your Happy Engineering Path. KEY TAKEAWAYS    The educational system in engineering focuses on technical knowledge but often neglects the people side of the profession.  Coaching is a valuable tool for engineering leaders and professionals to help them build successful careers and fulfilling lifestyles.  Coaching is about helping individuals achieve their goals and become better leaders and engineers.  Coaching is a skill set that focuses on understanding how to help people step into their best and become their top performers.  Work and life are interconnected, and it is crucial to take a whole-life perspective when considering success and fulfillment.  Coaching can help individuals uncover their values, vision, and goals across all aspects of their lives.  Coaching can be a deep and sometimes painful process. It contains facing fears, challenging old habits, and taking risks.  Ongoing coaching support can be beneficial for maintaining momentum and executing new plans for personal and professional growth.  Please note that these takeaways are based on the provided transcript and may not encompass all the information discussed in the full podcast episode.   Memorable Quotes From Zach White   "Coaching is looking forward, and it's all about progress." CONNECT WITH  Zach White   Facebook: https://www.facebook.com/oasisofcourage  Website: https://oasisofcourage.com/  LinkedIn: https://www.linkedin.com/in/thezachwhite/  Instagram: https://www.instagram.com/oasisofcourage/ 

In todays episode Freddy and Jordan continue their discussion about the Maytag Commercial MYR/MYS Front Load Washing machine lineup. Today the duo will discuss servicing this equipment, as well as fault code diagnostics. Have a question? Ask it here: https://forms.gle/C7rEXZJCcMfHh87g7 Find Talking Tech: Spotify: https://open.spotify.com/show/3BvDWKdWILwIV5E8CINVAw Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy80YjU2ZDRlOC9wb2RjYXN0L3Jzcw== Pocket Casts: https://pca.st/7cgui7yi Radio Public: https://radiopublic.com/talking-tech-WolQaM Breaker: https://www.breaker.audio/talking-tech-7

Susan from the Berrien Community Foundation and Emily Kirchner from Whirlpool Corporation talk about the upcoming Backpacks for Good event for kids in the 49022 area. See omnystudio.com/listener for privacy information.

With a shattered marriage and echoes of his parents' divorce haunting him, Zach embarks on a soul-searching journey that will challenge everything he knows. Will he find the key to true fulfillment?Unravel the gripping tale of Zach White, a man whose life takes an unexpected and devastating turn, forcing him to reevaluate his definition of success. Today's guest, Zach White, is a distinguished engineer and founder of oasisofcourage.com. He graduated from Purdue University and was quickly recruited into Whirlpool Corporation's top talent intake program. Despite his professional achievements, life threw a curveball which led him to redefine the conventional understanding of success. Zach pivoted from focusing on professional growth to a more holistic perspective—encompassing marriage, health, and personal happiness. Drawing on his personal journey and experiences, he now teaches others to lean into everything that life has to offer—beyond their careers. Zach has expertly merged his engineering skills with his deep-seated empathy for others, guiding them to create a life well-rounded in contentment and success.In this episode, you will be able to:Develop an appreciation for the significance of finding equilibrium in life for maintaining mental and emotional health.Uncover a broader perspective of success that extends beyond professional achievements.Embark on a journey of self-discovery and personal growth, reinforcing the importance of self-improvement in different life aspects.Learn the relationship between emotions and alignment and how they guide us toward personal fulfillment and growth.Recognize the influential power of seeking help and forging relationships that foster mutual support.Zach White - Crush Comfort. Create Courage.Zach White is known for changing the game in career coaching for engineering and technology leaders.  He will show you how to crush comfort and create courage.  He's worked with hundreds of leaders at top companies worldwide to achieve breakthrough results and escape burnout.Zach is the Founder and CEO of Oasis of Courage, a fast-growing company with unique and proven coaching programs exclusively for engineers.He also hosts the top show for technical talent who want to build their career, The Happy Engineer Podcast.  As a coach for engineering leaders, Zach understands the journey firsthand, holding both a Bachelor's and Master's degree in Mechanical Engineering, and spending over a decade building his own lucrative career in the Fortune 200.  Zach is affectionately known as the World's Best Lifestyle Engineer and your coach.Through my experiences, I developed a proven framework called T.E.N.T. It stands for Trustbuilding, Empowering, Navigating, and Thriving-Together. With TENT, I help leaders expel employee dissatisfaction and combat high turnover rates. I teach them the skills and tactics necessary to create a positive and engaging work environment. Are you ready for a transformation in your organization's leadership style? https://btrimpact.com/workshops Get a trial of Capsho now and enjoy TWO free episodes to process plus bonus training content from the Capsho team and see the difference this AI platform makes in repurposing your audio content into quality written pieces for show notes, blog posts, emails, social media, and more! BeyondTheRut.com/capsho. Join Chief Excitement Officer Sha Sparks as she discusses the power of investing in people through leaders' experiences and helps you turn your trauma into triumph.Support the show

Pam Klyn, Executive Vice President, Corporate Relations & Sustainability at Whirlpool Corporation stopped by The Morning Show with Jonny Reinhardt and Ken Lundberg to talk about Whirlpool's commitment to the community. From their recent ribbon cutting of

Pamela Klyn was named Senior Vice President, Corporate Relations and Sustainability, on January 1, 2022. Klyn was most recently a Vice President in Whirlpool Corporation's Global Product Organization. During her time with the company, Klyn has held advancing roles in engineering, product development, global innovation, and marketing. From 2013 to 2015, she lived in Italy and served as the Vice President of Products & Brands for Whirlpool EMEA.  Klyn was hired into the company's Technical Excellence Program in 1993 after graduating from Michigan Technological University with a bachelor's degree in mechanical engineering. She earned a master's degree in mechanical engineering from the University of Michigan in 1995 and has an Executive MBA from Bowling Green State University. Klyn is currently a Board member for the Boys & Girls Clubs of Benton Harbor and a Trustee for the Whirlpool Foundation. She serves on the Michigan Technological University External Advisory Board for the Dean of Engineering and on the Board of Directors for Patrick Industries. Pam Joins Sustainable Nation to Discuss: How Whirpool established themselves as a leader in sustainability  The importance of consumer education for best product usage practices Whirlpool's 2022 sustainability report Whirlpool's partnership with Habitat for Humanity including Build Better with Whirlpool Advice and recommendations for sustainability professionals Pam's Final Five Questions Responses: What is one piece of advice you would give to other sustainability professionals that might help them in their careers? I think it's always important to look at all the data and information you have. Don't get analysis paralysis, but create a roadmap. Understand what kind of traditional problem solving you can apply. Where do you need innovation? Where do you need partnerships? Where do you need a different way to solve it? Think about who else has this problem or this accountability and how you could jointly solve it together. Anytime there's an inflection point, like the focus on sustainability, that breeds opportunity, in my opinion. Use the skills you have, the problem solving skills, the experience you have, but be open to how this can be a completely new opportunity for you and your organization. What are you most excited about right now in the world of sustainability? Opportunity for partnerships. If you look at our 111 year history as a company, it's been about key partnerships at the right time in a continued evolution of doing the right thing, keeping the consumer at the center of it, and finding ways to reinvent for the future. What's outstanding is we have such a strong base to start from, but we know we can do better and we can make a huge impact and really lead the way here. I'm really excited to see what comes out of it, especially as you start to look at recycling and partnering with consumers in their homes. How do we get the message across that if you run this dishwasher at night, if that is workable for you and your lifestyle, you save 30% energy? How do we enable consumers to use appliances in the smartest way possible that doesn't compromise their lifestyle? What is one book you would recommend sustainability professionals read? I don't know if it only applies to sustainability professionals, but I recently read Shoe Dog by Phil Knight, which is about the Nike journey. I'm very proud of Whirlpool's 111 year history and the reinvention that it's taken, as I mentioned. But a company like Nike, which is such a powerhouse, came so close so many times to not making it, despite amazing orders and all the business they could handle. It really points to: sustainability means so many different things, but it really centers all around ensuring the longevity of a company. It points to the tenacity that it takes and the belief in doing the right thing for the customer, and keeping the customer and quality at the center of it all. What are some of your favorite resources or tools that really help you in your work? It's the team, the cross-functional effort. It's our people here and the fact that people want to do the right thing. It's my team's job, the sustainability team's job to guide them and say, overall, here's our targets as a company. Manufacturing, we need this from you, procurement, we need your help here partnering with suppliers. What are our suppliers doing to think about the next level? Are there new suppliers to partner with? For example, information technology, we need systems to measure our emissions in a reportable way. Legal, how do we make sure we're managing the governance aspect? Product, our engineering organization, how do we continue to evolve our product in new and different innovative ways? It really is that aspect that we get to partner with every part of the organization, and our people come through time and time again. Where can our listeners go to learn more about you and your work and check out your new 2022 sustainability report? You can find our sustainability report on whirlpoolcorp.com, and we have a lot of great tips and tricks on how to use your appliances more efficiently. We have a consumer facing website called improvinglife@home.com and that talks about making sure you don't open your refrigerator too often, run certain appliances at night, don't hand wash, use your dishwasher, etc. It really gives a lot of those things that people haven't been told and so they're not doing routinely, but that can really make a difference in your water and energy bill.

Description:  The world's best Lifestyle Engineer, Zach White is sharing how losing his focus and balance ended in burnout and divorce. In his words: Nothing prepared me for the darkest days of my life. While he would never wish a tragedy on anyone, he was thankful for this experience. It forced him to ask bigger and better questions, and he was able to completely transform the way he works and how he lives, and he is going to share his wisdom with us today. Shownotes:  Zach shares his personal story of how losing his focus and balance led to burnout and ultimately, divorce. He reflects on the darkest days of his life and how this experience forced him to ask bigger and better questions, which led to a complete transformation in the way he works and lives. Zach's journey is an inspiring one, and he generously shares his wisdom with us, providing insights into how to achieve balance, focus, and success in both our personal and professional lives. From his personal experiences, Zach has developed a unique approach to coaching, one that is holistic and takes into account all aspects of an individual's life.   In this episode, we discussed:  Losing focus and balance can have serious consequences, including burnout and personal upheaval. Difficult experiences can lead to personal growth and transformation as long as we're willing to ask bigger and better questions. Zach's holistic approach to coaching takes into account all aspects of an individual's life and can help us achieve balance, focus, and success in both our personal and professional lives.   Connect with Zach White:  Website - https://www.thehappyengineerpodcast.com   Podcast - https://plnk.to/the-happy-engineer Zach White on Linkedin   Connect with Sabine Kvenberg:  Sabine Kvenberg on Facebook Sabine Kvenberg on Instagram Sabine Kvenberg on Linkedin Sabine Kvenberg on YouTube BECOME Podpage Sabine Kvenberg Resources   Transcript 00:00:00 Zach: The thing that will stand between you and your dreams is fear. And so we need to step out of our comfort zone, have the courage to face those fears, and take action in our life. So if there's one thing I could tell you, it's to crush comfort and create courage because the life of your dreams will not be found in your comfort zone. And the sooner you embrace that and start living out at the edges of what's possible for you, the faster you're gonna see your life increase in ways you could not even imagine. 00:00:34 Sabine: Hello, my name is Sabine Kvenberg, founder and host of BECOME. The  content will inspire you to reach your aspirations and become the best version of yourself. I feature interviews with successful individuals from various industries, delving into their personal and professional journeys and their strategies to achieve their goals. We have to become the person we are meant to be first. So we can live life, we are destined to live. That means we must overcome challenges and work through difficult times to learn, grow, and become the new more fabulous version of ourselves. I'm so glad that you are here. Let's get on this journey together. 00:01:25 Sabine: I had the pleasure of sitting down with the world's best lifestyle engineer, Zach White. If you want to see results in your life, you have to have the courage to step out of your comfort zone and pair that courage with a proven system of success, what he calls  Lifestyle Engineering. And you can accelerate more than just your career. And this is what I talked with Zach about in our interview. Not only is he sharing his story, but you will learn what it takes to have more balance. Welcome, Zach. I'm so happy to have you as my guest today. 00:02:04 Zach: Oh, Sabine, it's a pleasure to be here. Thank you so much for inviting me.  00:02:09 Sabine: Oh, let's get started by, just, tell us where you are right now. I think you are somewhere in Michigan, is that right? 00:02:19 Zach: Yeah, yeah. You found me sitting in my office, which is in a coworking space here in southwest Michigan. A small lake town. If you're not from the area, you wouldn't know it, but it's called Benton Harbor and just a mile from beautiful Lake Michigan. And I was mentioning  to you before the recording, so we were finally feeling some springtime weather, which for Michiganders, is a big deal, like putting that cloud cover and cold weather behind us, ready for some sunshine and some lake life. So bring it on. 00:02:53 Sabine: Oh, right. All right. And yeah, here, the sun is out, but here in Florida, it is seasonably cold. We are in the 60s, and for, end of March, it's pretty cold. So. But I guess, it all depends on. 00:03:11 Zach: That's right. It's all relative. Uh, 67. I can't wait for 67. That's, we're still a month or two away from 67, Sabine.  00:03:20 Sabine: So Zach, you are a lifestyle engineering coach now, but you started out as an engineer. So how did you go from engineer solving problems to totally shift lifestyle? So how did that happen? 00:03:45 Zach: Yeah, well, I joke, Sabine, that I'm a mechanical engineer by my degrees, but I'm a lifestyle engineer through the school of hard knocks and life lessons. So my actual background is in mechanical engineering. To your comment, I have my bachelor's from Purdue and my masters from U of M, both in mechanical engineering. And I went into Whirlpool Corporation to build my engineering career with big aspirations and big goals. Just like most engineers who come outta college, do wanna make a name for yourself, make an impact, go get those promotions, and build a successful career. And in the journey towards that success, I made some big mistakes and I ended up burning out, finding myself divorced and depressed and disappointed with how my career had gone, but more importantly, how my life fell apart in the process. And it was the recovery from that rock bottom experience where lifestyle engineering was born, asking new questions, finding new ways to succeed, that considered my whole life's success, not just my career. And very happy to say it worked. I had incredible success after, and that's what then led to me doing this full-time as a coach and as a CEO of Oasis of Courage. 00:05:08 Sabine: Oh, fantastic. But one thing that you said, I think is so oftentimes overlooked, and that is the fact that sometimes we have to hit rock bottom to realize what we really ought to do in this world and what gives us the joy and the freedom to live a happy and fulfilled life. So when you started working and you had all the successes and your career took off, what was it that really made you realize the career is not everything? So what was that darkest time in your life that really made you, shall I say, wake up?  00:06:03 Zach: The wake up call moment in anyone's journey is always, you know, very, you know, poignant, easy to remember exactly where I was. And Sabine, I'll tell you the story in my world, at the time, everything was fine. You know, I thought I had it all under control. And I was on a work trip out in Tennessee working at one of the factories where Whirlpool has a manufacturing facility. And Sabine, I came home from the trip and I was tired. It'd been a long trip, working long hours. And I really hadn't talked to my spouse very much while I was gone. And I was expecting to come home, to her being there. And the house was empty. And I walked in and I was confused, thought maybe she went out, you know, I called, she didn't answer. And then I'm walking around the house and I found a note on the table that essentially said, I don't think this is working. I'm ready to get divorced.  00:07:05 Zach: And that moment for me was the wake up call. That's when my entire world came crashing down around me. And the truth is, looking back, Sabine, that I was lying to myself about everything being okay. The signs were there long before that moment, that things were not going well at home. But I had chosen to ignore it. I had chosen to pretend outwardly that everything was okay, and I just put my focus on the things that were working, and I ignored the things that were not working. And as you can imagine, the tension between that just grows and grows. And, you know, eventually to your point, if you don't do something, you hit rock  bottom. And I'll be honest, that was a very, very painful night. I mean, a lot of tears, a lot of heartache, but some powerful things shifted that night in my life. And it began with being honest with myself and being honest with the people who loved me. You know, calling my sister, calling my mom, telling them the truth for the first time that my life was not what I was pretending it was, and I needed help. 00:08:13 Sabine: Wow, what you said was so impactful that number one, we oftentimes, choose not to see the signs. We try to avoid and ignore them because it's uncomfortable.  00:08:32 Zach: Yeah.  00:08:32 Sabine: But if we do more of those, it becomes even more uncomfortable or even worse, like in your case, you found your house empty. What I liked, what you just shared, that for the first time, you were honest, you called your parents and your mom, your sister, and really told them as it was. Isn't it so true sometimes, in family we hide what's going on and because we don't wanna show our weaknesses perhaps? So what was the process once you get really raw and honest? What was the process for you as far as getting through it? 00:09:24 Zach: Grief comes first. You know, I'll be honest, the first few days or weeks, Sabine, were just kind of messy. Very messy. A lot of tears, a lot of confusion. But the relief of telling the truth the way I did, gave me enough weight off of my shoulders to take a next step. And for me, beyond just talking to the people I love, that was going to see a counselor, getting on the calendar, going and working with a professional therapist, that's saying, hey, this is happening. I need help. I'm in a lot of pain. And the grief is real. And you go through these stages of suffering and grief. And that was very real to me. It was very, I mean, physically painful, emotionally painful, spiritually painful to go through. But I think the most important thing was the willingness to sit in that place, to just allow the pain to be present. 00:10:22 Zach: And that's something that I was dodging to your point earlier, Sabine, like pretending that it wasn't there for so long. There was a lot of built up negative energy in my life that needed to be let go. And so that was the first stage, was just a willingness to let my life be a mess for a while, and acknowledge that I wasn't as, you know, well put together as everybody thought I was. But from there, after, you know, you're in that kind of trough place. Your face is grinding against the floor of rock bottom as it were, right? You know, then you stand up and you start to just put one foot in front of the other. And what I tell everybody, who I've coached, who's gone through any form of burnout or suffering or a rock bottom experience like this, or if you're going through it right now, you have to bring the time horizon in a little bit. 00:11:12 Zach: We're not gonna solve the whole thing in one move. We're not gonna go, create the perfect life in one day. Let's zoom, way in. I like to call it drawing smaller circles. Rather than solving for the big equation, let's just solve, for this afternoon, what are we gonna do this afternoon to make sure it's a little bit better than yesterday, to make sure we're not going back to those same patterns or habits that got us stuck in the first place and put one foot in front of the other. And as we build momentum, we can begin to extend that time horizon again and think about bigger goals and longer term dreams again, you know, entering into a new relationship. Again, in my case, all of those things. But at the start, let's just focus on the moment in front of us, right? What's the next thing we need to do in drawing those smaller circles and prioritizing a shorter time horizon because it's so overwhelming. We don't have the cognitive ability to go think about these longer term things. So that's my most important lesson from that time, was look, when you're really under pressure, when you're really overwhelmed, or if your life is completely confusing and falling apart, let's just zoom, way in. You don't need to solve everything. Let's just get today buttoned up the best we can, make the best next decision, and then we can come back to tomorrow. 00:12:33 Sabine: It's so true. Couple things that I got out of what you just shared. Number one, the willingness to sit and let it pass. And also recognize our grieve, our suffering, and not just chopping it away, because if we don't let it out, it just fester and make us perhaps bitter or whatnot, right? So. 00:12:59 Zach: Yeah. 00:12:59 Sabine: Just going through that process is a resolving process and resolving journey. And then you were able to move forward again. And what you did, you got help. And we all need help at one point or another in certain situations.  00:13:21 Sabine: May is stroke awareness month. Life Line Screening can help detect someone's risk of having a stroke or cardiovascular disease. Each year, more than 700,000 people attend one of those screenings for peace of mind or early detection. And I am one of them. You see, my mother passed away from cardiovascular disease and I want to do everything I can to feel safe. So join me and schedule your screening today. To book your appointment, simply click the link in my show notes. 00:14:02 Sabine: Have you ever tried to build your own website, start a newsletter, or build a course and charge for it? Have you ever wanted to make money online but are totally confused by all the different systems you need to have? That's why I use Kajabi. You can build your webpages, blogs, and membership sites. You can create offers, check out pages, and collect money. You can host your videos, you can start your newsletter list, capture emails, start your marketing funnels all in one place. It makes it fun and easy with awesome tutorials and support. Since I've joined Kajabi from the beginning, I have a special affiliate link that I would like to share with you. A 30 day free trial. So nothing to lose, but everything to gain. Just go to my link that's in the show notes, sabinekvenberg.com/resources and we will redirect you to the free trial page. And if you are just starting out and want to get your offer out for sale in just three days, let me help you do that. Visit my webpage, by the way, that I build on Kajabi and apply to making it happen. Now, let's get back to the show. 00:15:33 Sabine: So after you went through that grieving process, and another thing that I liked what you're saying, taking one step at a time, cuz that's another thing I believe a lot of people think, oh, they have to resolve everything either in their personal life or even in business venture. If you have to go through a very challenging situation sometimes, no, you cannot go from A to Z in one step. You have to take steps in between. And those little steps, when was your decision to actually make changes in your life after you got through that grieving process that really led you to become the lifestyle engineer that you are today? 00:16:25 Zach: Yeah, Sabine, there was a point, and I wish I could pinpoint exactly when, but I really can't. It's something that came gradually through the healing journey where I realized that the passion and the ambition inside of me to be successful in my career, to make an impact with my life and in the world through engineering and through, you know, the great mind that God had given me and the the skills that I had and that was still inside me, right? Going through burnout and divorce and depression did not eliminate something that was born inside me and my purpose for life. And I still had that fire there to do something. But right next to the fire for achievement was this fear of going through something like I had gone through already. It's like, there must be a different way to go, achieve something meaningful with my life but not suffer like this. 00:17:26 Zach: And it was that moment where I said, okay, I don't know the answer to that, but I'm unwilling to do nothing. I would rather keep going and try again and fail again than do nothing. I'm more afraid of, you know, getting to the end of my life with regrets than I am afraid of failing again. And so that's when I hired my first coach. I had worked with a therapist on the grief and this idea of recovery and healing, but I knew from other people who I had as mentors and people I respected, that coaching was a powerful catalyst to forward progress and change and making results happen in your life. So I hired a coach and I presented them with this challenge and said, hey, I want success, but I don't want to go through this again. There must be another way. I need help. 00:18:16 Zach: And I began working with a coach and, you know, the rest is history in a way. I went on to five promotions in five years. I doubled my income, I had an incredibly fun time working less hours than I ever had before. And along the way, I captured all these lessons and really distilled it down for the engineering mind because, you know, as an engineer, we think a  bit differently. We approach the world a bit differently. And that became the lifestyle engineering blueprint that we now coach our clients in. But it was honestly just learning as I went, how to do this in a different way. 00:18:50 Sabine:Yeah. And as you said, as we experience, as we learn, we can implement and teach it to others. So how do engineers learn differently and what's the difference between an engineering mind and everybody else's mind? 00:19:08 Zach: Oh, we don't have enough time on this podcast to talk about all of the differences. You know, if you are an engineer, you already understand and appreciate some of this and most people know at least one engineer. And you can point to some of the stereotypes that are common. So let's just, you know, be honest about what these things are. For one, generally speaking, we'll paint with broad brushes here, more introverted, more shy, generally speaking, they see the world in a black and white way. And I'll include myself in this. I used to be this way because we're trained to go find the right answer. And mathematics and science and most of the schooling that we go through is all rooted in learning the principles and applying them to problems in a way that finds the solution. And we end up in this very narrow approach to living where everything has a solution and often it's one right answer. 00:20:03 Zach: Then we come outta college and go into our careers. And it's hard enough to face the reality that there's more than one way to design something or to solve the problem. Then you add on the complexity of all the emotional and social intelligence required to work on these complex cross-disciplinary teams. And it really can be overwhelming for a lot of engineers to adapt to that. On top of that, let's put even one more layer. The engineering mind is trained to go find everything that can break, everything that can go wrong, all the points of failure in every system. That's what we get paid to do. And we wanna take everything to a point of failure in life. It's like, this is the way we think in terms of design. Well, anybody who's in psychology or cognitive behavioral therapy or coaching will tell you, if the thing that you focus on constantly is the negative side, if all you're looking for are points of failure and what can go wrong, that's what you're going to continue to get more of and create, especially in your relationships. And people get frustrated at engineers for always, you know, shutting down their ideas or telling them how things can go wrong or not. Well, let's forgive them in a way cuz it's the only thing we're taught.  00:21:22 Zach: And that creates a lot of problems in our relationships and in our lives as well as in your career development. So that's just naming a couple of obvious ones, Sabine. There's more, but we need to adapt the way we think about career growth and then lifestyle design. This idea of balancing the rest of our lives in the context of those challenges. You know, how do we overcome that in a way that engineers can wrap their heads around, which means systematically in a logical way, in a way that's gonna align with their strengths. Not just go tell an engineer, hey, stop being like an engineer. Like, that doesn't work. You can't just tell somebody to stop being themselves. 00:22:03 Sabine: No, that's so true and I really admire that you tackle that from that perspective, being an engineer. I mean, our two worlds can't be any more far apart because I'm on the total of the spectrum. I'm a creator. You know, I'm a performer. I'm just like. 00:22:26 Zach: Yes. 00:22:27 Sabine: Hey, show me the world, right? And math was never my strong point. I am not getting satisfaction with solving problems. I mean, I do, right? But you know what I'm saying?  00:22:41 Zach: It's  different. It's different.  00:22:42 Sabine: It's just different, right? But as you said, the engineers in this world and even if you are not an engineer, you might be an introvert, you might be a problem solver. That's your mentality, that's your personality. And those people are probably looking for a coach like you who can approach it from that angle. So I like that. 00:23:10 Zach: Yeah, you're right. It's not unique to engineers, that's just a group that I really resonate with. But for example, we have a client in our program right now who works in sales, but her mindset is an analytical one, and she has some of these same qualities in her approach and her background. And you would think, sales, how is it possible to be an introvert and succeed in sales? Well, you'd be amazed, you know, it's not uncommon for someone to end up in a place where they are constantly having to face some limitations, where their personality doesn't serve them in their role. And this is an example where someone says, okay, I really need to overcome these things in order to be successful, even more so than an engineer might. And so, yeah, there's a lot of people who connect with this approach, who may not be in STEM professions. 00:24:01 Sabine: And you also have a podcast called the Happy Engineer Podcast. So tell us about that podcast. Who are your guests and what you're trying to achieve with it? 00:24:15 Zach: Well, the Happy Engineer was named that because at the end of the day, if you get big success in your titles and promotions at paychecks, but you hate your life, then we have not succeeded yet. So I really believe, Sabine, what we're all looking for here is to love the journey towards our dream and our vision. So the Happy Engineer is an entire series of conversations around that idea. How do I build my career to the level that I want, whether that's CTO or just senior engineer, it doesn't matter. But also balance what I love in the rest of my life, to honor the time I want with my family, to take care of my health, to really look at myself as a whole person and not become a victim to some of the cultural challenges of, especially big organizations where the pressure to deliver can be so high and engineers are stressed out.  00:25:09 Zach: Engineers are struggling with dealing with all these demands, especially when you add a spouse and some kids and a mortgage and all these other challenges of living life. So the Happy Engineer Podcast brings guests from engineering, you know, folks who've succeeded at this and are living on the other side of the lessons learned, as well as people from these other disciplines who can help us to address areas where we're not strong. You know, health coaches or mindset coaches, people who can really dig into the areas that an engineer may not explore very often on their own. Because we tend to be drawn to the sciences and we love to listen to tech speak and that kind of thing. So it's a very well-rounded set of conversations because I really do believe we wanna be well-rounded in our success. 00:25:54 Sabine: Absolutely. Absolutely. And I go onto podcasts with the wisdom that I can contribute to the audiences and, you know, it's all about that balance, right? And when we are open to listen to the other person or to the other “side,” just in general, it is very important to be open. Otherwise, we are getting so narrow minded, so almost, like the horses with those, what you call it, the sight. 00:26:33 Zach: The blinders. Yeah. 00:26:34 Sabine: The blinders, exactly. And you see it in all areas, you know, of personal and work related politics. Oh, my goodness. If we are not open to listen to others, then we can get really, really stuck.  00:26:49 Zach: No doubt.  00:26:50 Sabine: So, yeah. 00:26:51 Zach: Well, and you are a great role model of this, Sabine. I mean, I love your content. I actually just listened to episode 41 of Become with [Brandon Kumar Sammi]. He was on my podcast as well. And just the power of those conversations and the idea of becoming what this whole show is about, it begins with that openness. If you don't lean into a growth mindset and  an open coachable spirit, then you're gonna miss that opportunity to become the best version of yourself. So I think there's no one better to talk about this than you. 00:27:23 Sabine: Oh, good. Good. So, well maybe I'll… can tell something to your listeners as  well and contribute to your listeners. I would love to, but well, we are out of time. Oh, my goodness. You know, I always like having wonderful conversations. I could go on. 00:27:42 Zach: I know. I know. 00:27:43 Sabine: Forever and ever. So if people want to get in touch with you, what would be the best way? 00:27:51 Zach: Thank you, Sabine. And for what it's worth, I agree, we could go all day. I understand why Joe Rogan and some of these other podcasters have three and four hour long episodes because it's so fun to have these chats. You know, you mentioned the Happy Engineer Podcast already, and if someone out there is listening who wants to hear more from me or get deeper into lifestyle engineering, just wherever you're listening to become, jump over and give a  follow to the Happy Engineer. You'll find us on all the platforms. But if this really resonates for you, maybe you are an engineer or you know one who really needs help with this and is looking for support to build their career and get to the next level, it would be an absolute honor to give you a free coaching session and share with you what we do and how we support people and see if it's a fit to work together. So if that's you, then grab your phone and send a text message right now. The word, Lifestyle. The word Lifestyle, send that to 5-5-4-4-4. It's one of those short codes, really simple, Lifestyle to 5-5-4-4-4. We'll send you the information to get on our calendar. And if it's a fit, we'll get you a free session with me and provide as much value as we can. So it'd be an honor to do that for your listeners, Sabine. 00:29:02 Sabine: Oh, fantastic. And I'll make sure to have that information in our show notes as well. So if there would be one piece of advice that you would give, not only engineers, but just in general, maybe a quote or something like that, what would that be? 00:29:20 Zach: The thing that will stand between you and your dreams is fear. And so we need to step out of our comfort zone, have the courage to face those fears, and take action in your life. So if there's one thing I could tell you, it's crush comfort and create courage because the life of your dreams will not be found in your comfort zone. And the sooner you embrace that and start living out at the edges of what's possible for you, the faster you're gonna see your life increase in ways you could not even imagine. So crush comfort and create courage, that's a decision you'll never regret. 00:30:00 Sabine: Thank you so much. That was just a perfect ending for this podcast, and I wish you all the best and I look forward, having another conversation. 00:30:11 Zach: Thank you so much, Sabine. You're amazing. I appreciate the invitation and blessings to you and your amazing audience. It's been a pleasure. 00:30:18 Sabine: That was my interview. And if you enjoyed it, give us a five star review, leave a comment, and share it with your friends. Thanks for listening. Until I see you again. Always remember, serve from the heart, follow your passion, and live the life you imagine.

Amanda Henrici is the Customer Care Manager for Air Repair Pros in Frisco, TX. In addition to leading the department, she's the company's lead CCR and dispatcher.  In 2022, Amanda had an exceptional year; she converted 98.47% of the calls she answered to appointments… She answered around 4,300 calls!  Their cancellation rate was only around 9%.  In addition, Amanda and her Air Repair Pros team sold an incredible 1,600 club memberships.  Over this 60-minute interview, Amanda shares her recipe to success… She reveals the questions she asks when booking; how she expertly navigates every objection imaginable; her process for introducing & selling clubs over the phone; what she does when the phones are too slow & too busy; how she generates sales in her office role; and so much more! Show NotesThe Successful Contractor Podcast, Powered by CertainPath, is a show for residential contractors about residential contractors…  We chronicle business journeys, share insights, and celebrate successes in this wonderful industry.  Thank you to our sponsors: Goodman. Goodman® is a brand of Daikin Comfort Technologies, Inc., the #1 HVAC manufacturer worldwide with one of the world's largest state-of-the-art manufacturing facilities located near Houston, Texas. Since 1982, Goodman has focused on offering the best values for HVAC systems and supplies, producing energy-efficient, high-quality HVAC equipment that is easy to sell, install and maintain. Goodman's continuous efforts have helped contribute to the success of many HVAC contractors, like you.   Goodman produces a complete line of residential ducted split systems and packaged units. The company's product line is supported by numerous technology enhancements, many exclusive to the Goodman brand. One example of exclusivity is the Google Nest Thermostat E + Goodman thermostat, that brings together the helpfulness of Google with the year-round comfort of Goodman.   Goodman also offers ComfortBridge® technology that allow Goodman systems to be connected to any 24-volt thermostat, and the CoolCloud app allows contractors to connect, configure, and diagnose wirelessly. It's no wonder millions of homeowners say, “Thank goodness for Goodman.®”Look for and be sure to “Follow” Goodman on LinkedIn, Facebook, Instagram and YouTube.  Insinkerator- InSinkErator® is the world leader in Food Waste Disposers and Hot Water Dispensers, and holds over 400 patents on fine grinding and quiet technology innovations. Based and assembled here in the United States, InSinkErator produces the popular Badger® series and can offer many upgraded disposers, such as the PRO Series built for plumbers and builders, to meet the needs of the more demanding customer. The Hot Water category has grown nicely in the past three years as homeowners desire more out of their home such as preparing meals, hot beverages, and help cleaning that our products offer. We are now a division of Whirlpool Corporation. Visit insinkerator.com to learn more.)  pulse M & Customer Lobby.  Successful CertainPath members like you know the value of thinking like a customer. We've got the tools to help you do just that. Enter pulseM Plus, combining the power of pulseM and Customer Lobby to enhance your customer journey by creating value at every touchpoint—we've helped hundreds of CertainPath members like you win and retain more business. pulseM Plus utilizes pulseM's industry-leading reputation management capabilities to help you build out the early stages in your customer journey and maximize your online reputation through Google reviews. Then, pulseM Plus keeps your customers coming back by incorporating Customer Lobby's powerful retention platform, using postcards, emails, & text messages to send the right message at the right time to encourage repeat business. And as a CertainPath member, we will waive your setup fees! For more information, please visit get.pulsem.me/pm-plus-certainpath.

Amberdeep Aurora (or Amber) currently leads the Product Management function for Whirlpool Corporation's eCommerce Business, spanning six different digital properties. He started programming at the age of 10, when a computer used to be a giant keyboard you hooked up to your television set. With a Bachelor's in Computer Engineering in India and an MBA from the prestigious Kelley School of Business, his career has spanned software development, P&L management, Product Marketing and Product Management across both physical and digital products. He currently lives in St Joseph, Michigan with his wife, Poonam and enjoys playing racket sports and practicing music in his spare time.

Navigating Customer Experience Challenges with Empathy: Insights from Whirlpool's Customer Service Approach, Simone Silva [Empathy]In this episode, we talk to a Simone Silva. She is the Sr. Director, Head of Consumer Services at Whirlpool Corporation.  We talked about their approach to supporting customers through challenging times. We explore the buying process that customers go through and how Whirlpool supports them on their journey. We also discuss how the company has made decisions that support the customer experience, even when those decisions aren't the most popular.We learn about Whirlpool's commitment to keeping all customer service reps in the US mainland, and how this supports their focus on empathy and empowering employees to help customers. We also discuss how the company focuses on sharing customer success stories, including heartwarming stories like wedding invitations and pictures of babies.Simone shares how Whirlpool's Veterans Association supports military customers, and we discuss what factors customers consider when making a purchase, such as family size and technology. ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/