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Logan Cysiewski is a top-performing roofing sales professional with Krumm Exteriors in New Richmond, Wisconsin. He's rewriting the rules on how to win jobs—and win big. From earning the trust of homeowners to mastering CertainPath's proven sales process, Logan breaks down exactly how he's sold over $4 million in just a few short years… all without ever being "salesy." Whether you're a rookie in home services or a seasoned veteran looking to sharpen your edge, this conversation is packed with real-world takeaways that will elevate your approach and boost your results. Here's what you'll learn in this episode: How Logan used CertainPath training to launch a wildly successful career in roofing sales Why building clear options instead of hard-pitching earns more trust—and more contracts Logan's mindset when walking into a home for the first time (and how he wins rapport instantly) The way he handles price objections by comparing competitive bids without trash-talking The one sales process nugget that changed everything for him Why presenting multiple options leads to bigger average tickets How he handles full system replacements with confidence, not pressure A behind-the-scenes look at the Kanga Care Club and why it works Why Logan believes you should “never close the job before you walk in the door” The importance of following a consistent process—and how it actually frees you to be yourself Logan's take on financing, how to frame it, and why it helps homeowners make faster decisions What happened when he started revisiting his training again (and how his numbers responded) His advice to new techs and sales reps on how to build confidence fast The mindset shift that helped him go from “just helping out” to being a sales powerhouse Whether you're in HVAC, plumbing, or roofing, this episode is a must-listen for anyone who wants to learn how to sell with integrity—and win more jobs by simply doing things the right way. Watch now and discover how Logan became one of the best in the business. Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,200+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/
Jason Barbee is a plumbing technician who didn't just sell — he installed nearly $1M in residential plumbing last year. Even more impressive, Jason is a 5-time Plumbing Sales Crown Champion; he's 26 years old and already sold & installed over $4M in residential plumbing in his short career. From humble beginnings helping his future father-in-law lift water heaters, to dominating full-service residential calls today, Jason shares the real story behind his rise — and the mindset shifts that changed everything. In this episode, you'll hear: How Jason builds trust on every call — and turns “quick fixes” into whole-home inspections Why he never solves the problem before he arrives — and how that helps him keep his mind open His secrets to handling drain cleaning calls like a superhero (and turning panic into profit) The role of empathy, education, and options in what some call “upselling” — but Jason calls “doing the job right” How following the CertainPath 6-step process helped skyrocket his KPIs from $16K to $404K in less than a year Jason's favorite lines for introducing water heater replacements — even when that's not why he was called His unique strategy for earning customer permission to inspect and price the entire home's plumbing system Why training, role-playing, and DISC profiling are non-negotiables in his shop's daily culture How financing and well-structured options helped close $10K–$15K+ jobs with less resistance What younger techs can do TODAY to start writing their own ticket to success — no shortcuts, just clarity If you're a service tech, manager, or business owner, this is a masterclass in modern residential plumbing service — packed with actionable takeaways and honest insights from someone who's doing it at the highest level. Don't miss this inspiring, practical conversation with one of the industry's top performers. Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,200+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/
Blayne Ippolito went from addiction and homelessness to managing a team of high-performing electricians and selling and installing over $680K in residential electrical work with $1M in his sites this year. His journey is raw, powerful, and packed with lessons for anyone in the trades. In this episode of The Successful Contractor, Blayne opens up about the pain that shaped him—and the purpose that drives him today. Now a sales manager with MZ Electric in Littleton, Colorado, Blayne trains his techs five days a week, blends emotional intelligence with process, and closes jobs with $4,000 average tickets. But what really sets him apart is how he leads with service, connection, and trust. You'll learn: How Blayne's early life and recovery shaped his mission in the trades His approach to consultative sales that build massive trust with homeowners Why presenting tiered pricing options builds credibility—and increases close rates How he eliminates objections early using CertainPath's StraightForward Pricing Guide What it means to be a friend first, electrician second in a customer's home His mindset tools for resetting between calls, including gratitude and meditation The emotional training sessions he runs on Wednesdays—including one centered on the phrase “Justify Your Existence” Why fear is the biggest sales killer—and how techs can beat it The story of a homeowner who cried reading his bio—and trusted him over a cheaper bid What it takes to move from technician to trusted leader of a service team Blayne's story isn't just about closing big tickets. It's about becoming the kind of person others believe in. Whether you're a tech, a leader, or someone just looking to find more meaning in your work—this is a conversation you won't forget. Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,200+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/
After this I'll have had an audience with the Dai Gohonzon 10 times total ! So much better than SGI!
Jared Dean isn't winging it — he's a master HVAC sales tactician. With over two decades in the industry, Jared has developed a precise, proven process that earns trust, overcomes objections, and closes premium HVAC systems at a staggering $25K average ticket with a 64% closing percentage. Jared works just three days a week in the field, serves full-time as a pastor, and still sold $3.5 million last year. In this conversation, he opens up his playbook — step by step. What you'll walk away with: The first 10 minutes that make or break the sale — Jared's subtle script to uncover decision-makers and secure time commitment without pressure. How to “price-condition” like a pro — Set the stage for high-ticket HVAC sales without triggering objections. The four-option close that boosts average ticket and drives confident, fast decisions. How storytelling + strategic vulnerability generate instant trust (and eliminate hard closing). What to say after they say “yes” — Jared's post-sale move that slashes cancellation rates. The 5-minute habit that separates amateurs from elite sales pros — and accelerates long-term mastery. Jared proves you don't need to work 60-hour weeks or be a natural-born closer to dominate in residential HVAC sales — you need a system, heart, and the discipline to follow through. Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,200+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/
Back by overwhelming demand, Sean Mitchell returns to The Successful Contractor — and this time, he's not holding anything back.
In this powerful episode of The Successful Contractor, host Bob Houchin sits down with retiring coach, trainer, and mentor Michael Zeller — a man who's impacted thousands of lives through his 40-year career in business, leadership, and service. This isn't just a retrospective. It's a masterclass in life and business. From growing up in a working-class Long Island family to building a body shop, scaling through Enterprise Rent-A-Car, and eventually becoming one of the most beloved coaches at CertainPath, Michael shares the pivotal moments, lessons learned, and wisdom earned through decades of doing the hard work — and helping others do it better. This conversation is filled with emotion, honesty, and insight that every contractor — from business owner to technician — needs to hear. In this episode, you'll learn:· The values Michael's parents instilled that shaped his lifelong work ethic· Why he walked away from his own business to take a trainee position — and never looked back· The power of staying humble and becoming a student, even after success· What makes a great manager — and why most owners get it wrong· The true reason great employees leave… and what to do to keep them· How to coach your team instead of bossing them around· The “cotton candy” of Michael's career — and what lights him up· Why your team needs opportunity — and how giving it builds loyalty Michael's story is full of teachable moments, humor, and heart. If you've ever struggled with leadership, building culture, or wondering if you're really making a difference, this episode is for you. It's not just a farewell. It's a roadmap. And it's one you'll want to revisit again and again. “We love you, Michael, and there's nothing you can do about it.” Watch the full interview now on The Successful Contractor YouTube channel. And to build your own successful home service business, visit CertainPath.com Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/
The more independent publishers and their authors work together on their book marketing efforts, the better chance they have of selling more books. One of the main focuses of independent publisher Wordeee is figuring out how to leverage the relationships that their authors already have to maximize the reach of their book marketing efforts. Wordeee CEO Marva Allen and COO Patrice Samara join “Inside Independent Publishing (with IBPA)” to share the interesting book marketing tactics they employ with their authors, partnerships they've created for the film and audiobook rights of their books, and more.PARTICIPANTSMARVA ALLEN, CEO WORDEEEMs. Allen was president and co-owner of USI, a multi-million-dollar technology firm that was thrice nominated for the Ernst & Young Entrepreneurship Award. She is the recipient of numerous business awards, including the IBM & Kodak Excellence Awards, and was named a Crain's 40 Under 40 Awardee for significantly achieving in business before her 40th birthday. Allen was a nominee for the Top 100 Most Influential Women in Michigan. She holds a BSN from SGI in England; a B.S in Biology from the University of Michigan; and an M.S. in Health & Business Administration. As a noted book subject matter expert, Allen has been the 'go to‘ person for books for NPR, NBC, and was the on-air book contributor and commentator for Arise TV. She has been featured in the New York Times, NYSE Diversity Magazine (she rang the closing bell for Wall Street), Time Out, and various other magazines and periodicals. She spearheaded the First Literary Festival in Anguilla and hosted major events for Toni Morrison, President Bill Clinton, Secretary of State Hillary Clinton, and Maya Angelou, among many others. She consults with celebrities and high-profile authors who want out-of-the-box thinking on marketing, promoting, and selling their books.Ms. Allen is also the author of several books, including If I should Die Tonight; Camouflage; Protégée; and The Pianist and Min Jade under the nom de plume, C.C. AvramPATRICE SAMARA, COOA veteran entrepreneur in the communications, media and entertainment industries, Emmy, Parent's Choice, and Cine Golden-Eagle-winner Samara brings global business skills and relationships that play heavily into Wordeee's marketing and growth. An author and publisher, she has keen insight into the day-to-day operations of a myriad of successful public, private, and non-profit organizations in her forty-year career.Ms. Samara has worked in over fifty countries, has twice been an NGO Representative to the United Nations, and was the Senior Media Advisor to the 61st President of the UN General Assembly.A cross-cultural specialist, she is the author of seven Alphabet Kids children's books, a multicultural series celebrating the similarities and applauding the differences in all of us.She is also the co-author with Marva Allen of North Star, North Star, an aspirational children's book fostering community and inspiring children to be the best they can be.Independent Book Publishers Association is the largest trade association for independent publishers in the United States. As the IBPA Director of Membership & Member Services, Christopher Locke assists the 3,600 members as they travel along their publishing journeys. Major projects include managing the member benefits to curate the most advantageous services for independent publishers and author publishers; managing the Innovative Voices Program that supports publishers from marginalized communities; and hosting the IBPA podcast, “Inside Independent Publishing (with IBPA).” He's also passionate about indie publishing, because he's an author publisher himself, having published two novels so far in his YA trilogy, The Enlightenment Adventures.LINKSLearn more about the many benefits of becoming a member of Independent Book Publishers Association (IBPA) here: https://www.ibpa-online.org/page/membershipLearn more about Wordeee at https://www.wordeee.com/Follow IBPA on:Facebook – https://www.facebook.com/IBPAonlineX – https://twitter.com/ibpaInstagram - https://www.instagram.com/ibpalovesindies/
In this episode of The Successful Contractor, host Bob Houchin sits down with Carl DiBene, the Director of Training at CertainPath, to uncover game-changing strategies for running a profitable home services business. With decades of experience—including managing $500M in sales at one time—Carl shares hard-earned lessons and proven tactics to help contractors succeed.
In this episode of The Successful Contractor, host Bob Houchin sits down with Josh Moran, Founder & CEO of VitalStorm, a premier digital marketing agency for the home services industry. If you've ever felt lost in the world of search marketing—wondering where your money is going and why your ads aren't converting—this episode is for you! Josh shares hard-earned insights from years of helping contractors maximize their digital presence, grow their revenue, and avoid costly marketing mistakes. Whether you're a small business owner just starting out or a multi-million-dollar contractor looking to refine your strategy, this conversation is packed with valuable takeaways. What You'll Learn in This Episode:· Demand Capture vs. Demand Creation – Why understanding this difference is the key to smarter marketing investments.· SEO vs. PPC – Which strategy gives you the best ROI, and how should you balance both?· The Hidden Costs of Switching Agencies – What contractors need to know before making a move.· Why Digital Ads Fail – The biggest mistakes contractors make with paid search and how to fix them.· How to Adjust Your Search Marketing as You Grow – When to expand, where to allocate budget, and how to scale up effectively.· YouTube & TikTok for Contractors? – How video marketing fits into your digital strategy and what actually works.· AI & The Future of Search Marketing – Will homeowners find plumbers through ChatGPT instead of Google? Josh explains what's coming next.· Why CertainPath Members Have an Edge – How being part of CertainPath makes it easier to execute a winning marketing strategy. Josh also shares his unique journey from working in the trades to running a top-tier marketing firm—and why his deep understanding of the contractor mindset gives him an advantage in the digital space. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/
n this episode of The Successful Contractor, host Bob Houchin sits down with Austin Rohleder, Marketing Director at Integrity Home Exteriors, to break down how they grew from a $6.8MM business in 2019 to peaking at $14.5MM. From digital marketing to canvassing to TV ads, Austin shares his insights into what works—and what doesn't—for home service companies looking to scale. Key Takeaways from This Episode: The Growth Story: How Integrity Home Exteriors nearly doubled in size in just a few years. Canvassing That Converts: The shift in their door-to-door strategy that unlocked $7MM in revenue. Avoid This Marketing Mistake: Why their first approach to TV ads in Detroit flopped—and how they fixed it. Managing from Afar: How the owner of Integrity Home Exteriors runs the business from Ireland while doing mission work. The SEO Strategy That Works: Why location-based pages are a game-changer for local businesses. How to Lower Your LSA Costs: The one tweak that helped control skyrocketing Local Service Ad expenses. Hiring Smarter: Why Integrity Home Exteriors outsourced SEO and social media management to the Philippines—saving thousands while increasing output. Branding vs. Call-to-Action Ads: How to balance TV and radio messaging for maximum impact. The Power of Customer Retention: Why re-inspections and follow-up calls are now driving unexpected sales. The CertainPath Advantage: How being part of the CertainPath family helped them scale faster and more efficiently. If you're a home service business owner looking for real-world marketing and operational strategies that drive revenue, you won't want to miss this episode. Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/
How does a small, family-run electrical business scale from $750K to $4M in revenue? Jayme Luersen, dispatcher-turned-operations manager at Home Team Electric, shares her incredible journey of transforming a business through training, technology, and leadership. In this episode, we cover:· From Data Entry to Leadership: How Jayme went from doing paperwork to managing a high-performance team.· Scaling a Family Business: How Home Team Electric grew from five employees to 19—and what you can learn from their success.· The Power of In-Person Training: Why in-person training beats online learning and accelerates employee growth.· Mastering Dispatch and Call Taking: The systems that helped Home Team Electric increase booking rates and minimize missed opportunities.· How to Train Call Takers for Immediate Success: The exact onboarding process that ensures new hires thrive.· Dealing with Cranky Technicians: The key to managing strong personalities and keeping technicians motivated.· Women in Contracting: How Jayme is proving that women can thrive in the home services industry.· ServiceTitan Secrets That Improve Efficiency: The simple debrief process that slashed callbacks.· Building a Legacy in the Trades: Why Jayme is determined to take over the family business and what it means for the next generation.· Why CertainPath Was the Game-Changer: The systems and strategies that helped Home Team Electric scale. Whether you're a contractor, a dispatcher, or a business owner looking for ways to scale, this episode is packed with insights to help you grow. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/
(0:00) Intro(1:15) About the podcast sponsor: The American College of Governance Counsel(2:02) Start of interview(2:48) Jorge's origin story(6:03) His executive career in Silicon Valley (including computer and semiconductor industries)(9:00) On his board experience (he has served in ~20 boards)(11:32) Distinctions between serving on different types of boards (public/private/non-profits/etc). On non-profits: "the board is really there for what they call the 3 W's: wisdom, work, or wealth."(12:55) On startup governance.(19:24) On the backlash on ESG/DEI and his book Differences that Make a Difference (2019). "I think the companies that embarked on DEI programs for the sake of checking a box or purely for the sake of compliance are the ones that need to change or got in trouble."(28:49) Differences between CEO coaching and board membership. "Most engineers need to get way better at EQ. When you get into leadership, it's a lot more about influence than being right."(31:26) On founder-led companies and governance.(37:00) On the impact of AI on business and boards. *Reference to E162 with Nora Denzel on NACD's BRC on tech in the boardroom.(44:30) On trend of AI companies incorporating as PBCs.(46:55) Books that have greatly influenced his life:Good to great by Jim Collins (2001)Crossing the Chasm, by Geoffrey Moore (1991)The Hard Thing About Hard Things, by Ben Horowitz (2014)Philosophy: Buddhism(48:42) His mentors: parents, Russell Redenbaugh, and his karate instructor.(51:44) Quotes that he thinks of often or lives his life by. (52:37) An unusual habit or an absurd thing that he loves. Sports examples and analogies with business world.(54:38) On the impact of work from home. "Trust has gone from imperative to imperiled"(58:00) The living person he most admires: Reed Hastings. *Reference to Netflix board case studyJorge Titinger is the founder and CEO of Titinger Consulting, a boutique consulting firm focused on strategy development, the cultural aspects of M&A, corporate transformations and leadership coaching. You can follow Evan on social media at:X: @evanepsteinLinkedIn: https://www.linkedin.com/in/epsteinevan/ Substack: https://evanepstein.substack.com/__To support this podcast you can join as a subscriber of the Boardroom Governance Newsletter at https://evanepstein.substack.com/__Music/Soundtrack (found via Free Music Archive): Seeing The Future by Dexter Britain is licensed under a Attribution-Noncommercial-Share Alike 3.0 United States License
Pour rejoindre le programme "Epargner et Investir en Afrique (même sans y vivre)", avec une réduction exclusive de 300€ (uniquement pour les 10 premiers), avec le code *"SECURITE"* (sans guillemets) c'est par ici : https://bit.ly/ESOA-Invest Plus de détails ici: https://entrepreneur-state-of-africa.com/epargner-et-investir-en-afrique/En détails, si faire plus de retours qu'en laissant votre argent sur des comptes épargnés classiques ET contribuer au développement africain vous intéresse toujours, il est temps de souscrire au programme qui comprend :✅ Accompagnement et point mensuel avec Kahi et Moulaye , afin d'avancer ensemble!✅ Groupe WhatsApp dédié pour l'accompagnement École de Bourse pendant 3 mois avec Brice, Moulay et Kahi , du diagnostic au déblocage opérationnel si les SGI traînent ou d'autres étapes se compliquent;✅ Livret Cash avec toutes les notions et informations clés et base de données de Leticia n'cho✅ Plusieurs heures de formation exclusives par vos serviteurs du mindset aux stratégies d'investissement selon les profils en passant par la clarification nonbullshit des termes et concepts FCP, SGI, ETF, Assurance vie, OPCVM, DAT, PEA, Compte titre etc etcEn plus, le programme inclut l'accès à la tribu ESOA, c'est à dire :✅ Accès d'un an à la communauté privée ESOA (La tribe) sur la plateforme Skool ; ✅ Accédez à un réseau exclusif d'entrepreneurs et professionnels partout dans le monde pour développer votre réseau, échanger, et vous entraider; ✅ Accès à tous nos Masterminds, Book Clubs, Meetups, et événements ESOA✅ Participez à des sessions interactives avec Kahi, Moulaye, et des experts invités pour enrichir vos connaissances et votre réseau.✅ Le Template du Life Plan de Moulaye et Kahi Des outils concrets pour clarifier vos objectifs professionnels et personnels, adaptés à tous les profils.✅ Le Replay du Mastermind du 18 Décembre “Construire son plan de vie”Un contenu exclusif pour vous guider dans la création de votre plan de vie et de carrière.---------Le Podcast "#Entrepreneur State Of Africa" dit tout haut ce que les #entrepreneurs pensent tout bas, avec Kahi Lumumba (Co-Founder & CEO Totem Experience, Adicomdays) et Moulaye Tabouré (Co-Founder & CEO de ANKA (ex-Afrikrea) ). Dans cet épisode, Kahi et Moulaye reçoivent Brice Kouao, fondateur de l'école de la Bourse-----Ce podcast est produit par Totem Factory by Totem Experience que vous pouvez joindre pour tous vos besoins de production
In this episode of The Successful Contractor, host Bob Houchin sits down with Mike Bears from Paul the Plumber to break down the incredible 200% growth that took their business from $4 million to $12 million—in just three years! How did they scale so fast while maintaining quality, profitability, and customer satisfaction? Mike shares the hard-earned lessons, systems, and strategies that transformed their company into a multi-trade powerhouse. Here's what you'll learn in this episode:· The Game-Changing Sales Training – How CertainPath training helped their techs close more jobs, increase average tickets, and boost conversions.· HVAC Lead Flipping 101 – How to properly flip HVAC service calls into replacement leads without being pushy.· Techs vs. Full-Time Salespeople – When and how they transitioned from technicians selling to dedicated comfort advisors—and why it changed everything.· Avoiding Callbacks & Service Mistakes – The quality control processes & checklists they implemented to reduce rework and improve efficiency.· The Biggest Scaling Mistakes – What they got wrong during their rapid expansion—and how they fixed it before it hurt their bottom line.· Mastering Digital Marketing – The SEO, PPC, and branding strategies that put them ahead of the competition and filled their call board.· Adding New Trades Successfully – How they expanded into HVAC and electrical without neglecting their core plumbing business.· How to Learn from Competitors – Why shop tours and networking have been some of their biggest growth accelerators.· Warehouse & Inventory Management – How they overhauled their inventory process to stop wasting money and keep trucks stocked properly.· Building a Strong Leadership Team – The key hires that allowed Paul the Plumber to scale while maintaining control and profitability. Whether you're a small contractor looking to scale or a seasoned business owner trying to take things to the next level, this episode is packed with actionable insights that will help you increase revenue, improve efficiency, and build a thriving service business. #HVACGrowth #ContractorSuccess #BusinessScaling #TheSuccessfulContractor #PaulThePlumber #CertainPath
In this episode of the Cult Vault podcast, host Kacey speaks with Jay, a former member of Soka Gakkai International (SGI), who shares her personal experiences growing up in the organisation. Jay discusses her family's background, her early involvement in SGI, and the pressures and expectations placed on her as a member. She reflects on her experiences at SGI meetings, the financial contributions required, and the impact of leadership dynamics on her family. Jay also shares her struggles with identity, her meeting with Daisaku Ikeda, and the manipulative control tactics used by SGI. Ultimately, she emphasises the importance of individuality and critical thinking in the face of high-control groups.Get in Touch or Support: Patreon - patreon.com/thecultvaultCrimecon UK 2025 https://www.crimecon.co.uk - use code CULT for 10% off tickets!Instagram: https://www.instagram.com/cultvaultpod/Twitter: https://twitter.com/CultVaultPodReddit: https://www.reddit.com/user/Cult-VaultGmail: cultvaultpodcast@gmail.com
Pour rejoindre le programme "Epargner et Investir en Afrique (même sans y vivre)", avec une réduction exclusive de 200€, avec le code "AKWABA"* c'est par ici : https://bit.ly/ESOA-InvestEn détails, si faire plus de retours qu'en laissant votre argent sur des comptes épargnés classiques ET contribuer au développement africain vous intéresse toujours, il est temps de souscrire au programme qui comprend :✅ Accompagnement et point mensuel avec Kahi et Moulaye , afin d'avancer ensemble!✅ Accompagnement École de Bourse pendant 3 mois , du diagnostic au déblocage opérationnel si les SGI traînent ou d'autres étapes se compliquent;✅ Livret Cash et base de données de Leticia n'cho✅ Plusieurs heures de formation exclusives par vos serviteurs du mindset aux stratégies d'investissement selon les profils en passant par la clarification nonbullshit des termes et concepts FCP, SGI, ETF, Assurance vie, OPCVM, DAT, PEA, Compte titre etc etcEn plus, le programme inclut l'accès à la tribu ESOA, c'est à dire :✅ Accès d'un an à la communauté privée ESOA (La tribe) sur la plateforme Skool ; ✅ Accédez à un réseau exclusif d'entrepreneurs et professionnels partout dans le monde pour développer votre réseau, échanger, et vous entraider; ✅ Accès à tous nos Masterminds, Book Clubs, Meetups, et événements ESOA✅ Participez à des sessions interactives avec Kahi, Moulaye, et des experts invités pour enrichir vos connaissances et votre réseau.✅ Le Template du Life Plan de Moulaye et Kahi Des outils concrets pour clarifier vos objectifs professionnels et personnels, adaptés à tous les profils.✅ Le Replay du Mastermind du 18 Décembre “Construire son plan de vie”Un contenu exclusif pour vous guider dans la création de votre plan de vie et de carrière.---------Et pour ceux qui souhaitent le programme "S'installer en Cote d'Ivoire" (le code promo marche aussi), c'est par ici : https://bit.ly/ESOACIV---- Le Podcast "#Entrepreneur State Of Africa" dit tout haut ce que les #entrepreneurs pensent tout bas, avec Kahi Lumumba (Co-Founder & CEO Totem Experience, Adicomdays) et Moulaye Tabouré (Co-Founder & CEO de ANKA (ex-Afrikrea) ). Dans cet épisode, Kahi et Moulaye reçoivent Stephane Kouakou, fondateur du Défi Epargne qui a permis à des milliers de personnes en Cote d'Ivoire et dans la sous-région de révolutionner leur vie.-----Ce podcast est produit par Totem Factory by Totem Experience que vous pouvez joindre pour tous vos besoins de production
Pour rejoindre le programme "Epargner et Investir en Afrique (même sans y vivre)", avec une réduction exclusive de 200€, avec le code "AKWABA"* c'est par ici : https://bit.ly/ESOA-InvestEn détails, si faire plus de retours qu'en laissant votre argent sur des comptes épargnés classiques ET contribuer au développement africain vous intéresse toujours, il est temps de souscrire au programme qui comprend :✅ Accompagnement et point mensuel avec Kahi et Moulaye , afin d'avancer ensemble!✅ Accompagnement École de Bourse pendant 3 mois , du diagnostic au déblocage opérationnel si les SGI traînent ou d'autres étapes se compliquent;✅ Livret Cash et base de données de Leticia n'cho✅ Plusieurs heures de formation exclusives par vos serviteurs du mindset aux stratégies d'investissement selon les profils en passant par la clarification nonbullshit des termes et concepts FCP, SGI, ETF, Assurance vie, OPCVM, DAT, PEA, Compte titre etc etcEn plus, le programme inclut l'accès à la tribu ESOA, c'està dire :✅ Accès d'un an à la communauté privée ESOA (La tribe) sur la plateforme Skool ; ✅ Accédez à un réseau exclusif d'entrepreneurs et professionnels partout dans le monde pour développer votre réseau, échanger, et vous entraider; ✅ Accès à tous nos Masterminds, Book Clubs, Meetups, et événements ESOA✅ Participez à des sessions interactives avec Kahi, Moulaye, et des experts invités pour enrichir vos connaissances et votre réseau.✅ Le Template du Life Plan de Moulaye et Kahi Des outils concrets pour clarifier vos objectifs professionnels et personnels, adaptés à tous les profils.✅ Le Replay du Mastermind du 18 Décembre “Construire son plan de vie”Un contenu exclusif pour vous guider dans la création de votre plan de vie et de carrière.---------Et pour ceux qui souhaitent le programme "S'installer en Cote d'Ivoire" (le code promo marche aussi), c'est par ici : https://bit.ly/ESOACIV---- Le Podcast "#Entrepreneur State Of Africa" dit tout haut ce que les #entrepreneurs pensent tout bas, avec Kahi Lumumba (Co-Founder & CEO Totem Experience, Adicomdays) et Moulaye Tabouré (Co-Founder & CEO de ANKA (ex-Afrikrea) ). Dans cet épisode, Kahi et Moulaye reçoivent Loic Monlouis, co-fondateur de la Nekao School, créateur de contenu et ancien membre des @lesfuneraillesdestabous . Il nous partage sans tabou son parcours, ses leçons et ambitions sur la stabilité financière que l'on soit populaire ou non.-----Ce podcast est produit par Totem Factory by Totem Experience que vous pouvez joindre pour tous vos besoins de production
In this episode of The Successful Contractor, host Bob Houchin interviews Sonya Fryar and Missy Jones of CertainPath about how to build and manage a thriving call center. These two industry experts share their best-kept secrets for creating a positive call center culture, hiring the right team members, and tackling the biggest challenges head-on. Whether you're a small business owner just starting out or managing a growing team, this episode is packed with actionable advice and inspiring stories you don't want to miss! Highlights from the episode include:· Creative ways to avoid burnout and keep your call center staff engaged, including themed office events like ‘Talk Like a Pirate Day.'· The 6 most common problems call centers face—and how to fix them.· What makes a great dispatcher: The must-have traits that can turn chaos into order.· How to motivate your team with fun incentives like “$2 Tuesdays” and treasure chests of rewards.· Tips for successful outbound calling—and why it's a must-have for modern contractors.· How to hire and train the right CSRs to ensure stellar customer service and high booking rates.· When to hire a dedicated call center manager—and the qualities to look for in this crucial role.· The power of technical training for CSRs and dispatchers—and how it can set your business apart.· Why tracking call center KPIs is key to long-term success.· Real-life stories of contractors who transformed their businesses through CertainPath's coaching. Sonya and Missy also open up about their personal journeys in the trades and how they found their calling at CertainPath, where they help contractors succeed every day. Their passion for the industry and genuine care for people shines in every moment of this conversation. This is more than just a podcast episode—it's a blueprint for running a high-performing call center that boosts your business and changes lives. Don't miss it! Watch the full episode now on The Successful Contractor YouTube channel!" Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/
In this episode of The Successful Contractor, host Bob Houchin sits down with Brandon Oswalt, owner of Oswalt Sewer, Rooter, & Plumbing Repair in Bossier City, LA. Brandon's story is nothing short of inspiring—from dropping out of school in eighth grade to building a thriving plumbing company with over 100% growth in just two years. Brandon shares the strategies that helped him achieve remarkable growth, including how he leveraged CertainPath to streamline operations, improve pricing, and create a business that supports his passion for hunting and family life. The conversation dives into the challenges of scaling, implementing changes like StraightForward Pricing, and building a team that aligns with company values. Catch the standout moments, including Brandon's candid thoughts on pricing strategy, the impact of investing in the right tools, and why he says CertainPath is worth four times the price. This is a must-listen for plumbing professionals and any business owner looking to take their company to the next level. Ready to grow your business? Tune in now! Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/
In this episode of The Successful Contractor, host Bob Houchin sits down with Rob Mafes, owner of Global Cooling in Clermont, FL, to uncover the inspiring story behind his business transformation. Rob shares how he grew his HVAC company by a stunning 67% in just a year, all while working remotely from Italy. Learn how he tackled the challenges of pricing, hiring, and processes to create a thriving company that now operates like a well-oiled machine. Key moments include:· The importance of sending the right tech to the right call· Why Profit Day was a game-changer for Rob's business—and life· How investing in training and processes shifted Global Cooling's trajectory With actionable takeaways and heartfelt lessons, this is a must-watch for any HVAC professional looking to grow their business while regaining control of their time.
Jorge Titinger is a seasoned executive and board member with over 35 years of experience in the high-tech industry, focusing on strategy, corporate transformations, and leadership development. As the founder and CEO of Titinger Consulting, Jorge provides strategic advisory services, guiding companies through complex M&A processes, digital transformations, and cultural alignment initiatives. His expertise is sought after by organizations ranging from multi-billion-dollar corporations to innovative startups. Jorge has an impressive track record of board service across public, private, and non-profit sectors. He currently serves as the Chairman of the Board at Axcelis (NASDAQ: ACLS), where he also chairs the Compensation Committee and was a member of the Audit Committee. In addition, he is an independent board member at FormFactor (NASDAQ: FORM) and Ichor Systems (NASDAQ: ICHR), leading key committees including Nominating & Governance, Compensation, and Cyber Security & AI. He has been recognized for his Board service as one of the NACD 100 in 2023 and 2024. His past board experience includes roles at CalAmp, COHU, HTGC, Xcerra, SGI, Verigy, Electroglas, and Thermawave, where he has played pivotal roles in governance, strategic planning, and corporate oversight. Jorge's contributions to board governance are well-recognized, particularly his leadership in Compensation/Human Capital, Nominating and Governance, and Cyber Security committees. Jorge's board involvement extends beyond the corporate realm into the non-profit sector, where he has served on the boards of the Hispanic Foundation of Silicon Valley, the Stanford Children's Hospital, Innovate Public Schools, Nashville Entrepreneur Center, and Valor Academy. His commitment to community service is further reflected in his role as Chairman of the Board at the Hispanic Foundation of Silicon Valley, where he led initiatives to improve the lives of the Hispanic community in Silicon Valley. Jorge's executive leadership experience includes his tenure as President, CEO, and Director of Silicon Graphics (SGI) and Verigy Inc., where he successfully led turnarounds that culminated in high-value acquisitions. His strategic leadership has been instrumental in driving operational excellence, fostering innovation, and building high-performing teams. An award-winning author, Jorge co-wrote "Differences that Make a Difference" with Pedro Espinoza, capturing insights from over 100 top executives on the positive impact of diversity and inclusion on business success. His expertise in DEI, innovation, and corporate strategy makes him a sought-after speaker and thought leader in these areas. Jorge holds a B.S. and M.S. in Electrical Engineering and an M.S. in Engineering Management and Business, all from Stanford University. A former accomplished athlete, Jorge captained both the Stanford Varsity soccer team and the USA national indoor soccer team. He remains passionate about education, leadership, and contributing to the success of businesses and communities.
What does it take to transform a modest family plumbing business into a multi-million dollar powerhouse? In this episode of The Successful Contractor, Bob Houchin sits down with siblings Grace, Noah, and Levi Dean of Dean's Plumbing in Beaverton, OH, to unpack their incredible journey. From growing up in a household of ten siblings and homeschooling to taking over their parents' basement-run business, the Deans share the challenges and triumphs of scaling to $4.5MM with 25% net profit.Discover how they implemented new software, leveraged StraightForward Pricing, and brought structure to chaos—all while navigating the dynamics of working with family. Highlights include Grace's insights on QuickBooks, Noah's inventory solutions, and Levi's unique approach to recruitment. Watch this episode for practical tips, heartfelt stories, and valuable takeaways for every home service professional. Subscribe nowShow NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/
In a rapidly changing technological landscape, leaders who embrace innovation and remain adaptable are the driving forces behind groundbreaking advancements. In this insightful conversation, we delve into the mind of a seasoned tech leader and entrepreneur. From the challenges of leading startups to the transformative impact of artificial intelligence, we uncover lessons in leadership, innovation, and problem-solving that resonate across industries.Here's more about Joseph Smarr:“I want to transform the world for the better by building intelligent technology that empowers people to solve everday problems. Before the industrial revolution, humans had to do many menial/dangerous physical tasks because machines couldn't do them. The same is now true with information-processing tasks, and it's time for another revolution! Most of my professional experience is working for startups designing and building web applications and AI systems (SGI, WebEx, MedExpert, Plaxo). I also spent 12 years inside Google, helping start Google+, Google Photos, and building core components of the conversational engine for Google Assistant. I'm now happily back in startup land as CTO of Triller.”Triller Inc. an AI-powered music video app that allows users to create professional-looking video in a matter of seconds: VERZUZ, the live-stream music platform launched by Swizz Beatz and Timbaland; Amplify.ai, a leading customer engagement and messaging platform; FITE, a premier global PPV, AVOD, and SVOD streaming site; and Thuzio, a leader in B2B premium influencer events and experiences.
Welcome to your weekly UAS news update we have 3 stories for you: Drone Light Show injures kid in Orlando, Israeli drone company wins big DOD drone contract, and navigating TFRs in New York and New Jersey. First story this week is a bit of a sad one. A child was injured at an Orlando drone show last week after a drone hit him in the chest during a show near Lake Eola Park. The 7-year old boy was taken to the hospital and it was later reported that he required emergency cardiac surgery due to damage to a heart valve. Approximately 15 minutes into the performance, drones started falling out of the sky, according to a video and witness statements. The show was put on by SkyElement, a very reputable company that has a long-standing of safe operation. SkyElement puts out dozens of shows around the country yearly, and even holds 11 Guiness world records, including flying a show with 5000 drones a month ago during Thanksgiving. It's unclear exactly what happened, but it would be out of touch for me to speculate at the moment. We will follow up when the NTSB concludes its investigation and releases its findings. We wish the young boy a prompt recovery. Second story this week, XTEND, an Israeli defense tech company, has secured an $8.8 million contract with the U.S. Department of Defense. The contract is to deliver advanced AI-powered drones called PSIO sUAS. These tactical drones, capable of operating indoors and outdoors, combine artificial intelligence with real-time precision strike capabilities. The drones are designed for rapid deployment in urban and open-field settings, and reduce risks for soldiers while enhancing operational flexibility. Manufactured in the U.S., these drones align with defense production standards and are set for delivery in early 2025, following extensive testing. XTEND's systems are already in use globally, including by the Israel Defense Forces, showcasing their value in modern warfare. For our last story, I want to discuss the recent temporary flight restrictions that were put in place in New Jersey and New York. Most of those are 1 nautical mile in radius and around sensitive infrastructures, such as substations, railroad depots, or even nuclear power plants. Part 107 operators who have a valid statement of work and show a need to be in the restricted airspace are eligible to request SGI waivers. SGI stands the Special Governmental Interest and is typically used by public safety agencies, but is also available to "regular" part 107 operators. According to the FAA website, "To apply for a waiver through the SGI process, you must be an existing Part 107 remote pilot with a current certificate OR a public agency with an existing Certificate of Waiver or Authorization or COA." I will put a link in the description for those who are interested in applying (https://www.faa.gov/uas/advanced_operations/emergency_situations) Last note before we go, we have the winner of the Community photo contest for December! Congratulations to Bill Heiser won with this photo titled "Highway to the Pass". And that's it for this week and even this year. I want to thank you all for tuning in every single week. We are getting close to 300 consecutive weeks of news update, and we couldn't do this without all of you. I and the entire team at Pilot Institute wish everybody a Happy New Year. I hope it will be full of growth for your company if that's what you do, but more importantly I hope it is filled with many hours of flying. Please continue to be safe and vigilant, and remember to be a mentor to those who got their first drone under the tree.
In this episode of The Successful Contractor, host Bob Houchin sits down with Brian and Britt Simcox of Brigham Heating and Cooling, Inc., a family-run business in Utah with over 40 years of history. The Simcox's share how they turned a legacy business into a thriving $2M operation through perseverance, process implementation, and a commitment to continuous improvement. From navigating the early days of shoebox accounting to utilizing cutting-edge software and streamlined processes, their journey is packed with actionable insights for any contractor or small business owner. Learn how they leveraged training, embraced change, and invested in their community to build a sustainable business. Whether you're managing a family business or looking for growth inspiration, this episode is a must-listen! Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools. Simply to go synchronybusiness.com/toolbox to explore and learn more. HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More. pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby's unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby's direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Visit the link in the description to get started. https://get.pulsem.me/pm-plus-certainpath Bradford White. Bradford White is here to help you go tankless! Bradford White's Infiniti® GS and GR tankless gas water heaters are built to meet today's needs for efficiency and performance. These products fit a wide variety of both residential and commercial applications, and they're ENERGY STAR® certified. Both models offer a robust stainless-steel heat exchanger, cascade and common venting options, plus the Infiniti® GR has a built-in recirculation pump. Enjoy continuous hot water on demand in a convenient, compact design for added flexibility with Bradford White's Infiniti® GS & GR tankless gas water heaters. To learn more, visit forthepro.bradfordwhite.com. Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information. Staples - Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.
In this episode of The Successful Contractor, host Bob Houchin interviews Devoe Ward, Strategic Account Executive at Trane Technologies, to discuss the upcoming refrigerant changes impacting the HVAC industry. They delve into the phase-out of R-410A and the introduction of R-454B, the challenges contractors face, and the tools and training needed to adapt. Devoe shares valuable insights on how manufacturers, distributors, and contractors can prepare for this transition, while highlighting Trane Technologies' commitment to innovation and support. Tune in for expert advice on navigating this pivotal industry change and positioning your business for success in 2025 and beyond.Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Redesign. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.
On this episode of The Successful Contractor, host Bob Houchin speaks with Carol and Kerry Adkins, the dynamic couple behind OnTime Service. Learn how they transformed their company from a company doing new construction electrical work into a multi-trade, residential services $27 million powerhouse with multiple locations and service offerings across Alabama. With guidance from CertainPath, formerly Success Group International (SGI), Carol and Kerry embraced proven systems and strategies that propelled their business to new heights. They discuss how CertainPath's resources and community support gave them the confidence and framework to grow sustainably, even during challenging times. For contractors and business owners looking to scale, this conversation is packed with eye-opening insights and actionable takeaways.Tune in to learn:· Hiring and Cultivating Exceptional Managers: How Carol and Kerry identified, trained, and promoted the right people from within to drive OnTime's multi-location success.· Secrets to Managing Managers for Consistency Across Locations: Proven methods they use to ensure every manager upholds the same standards, drives profitability, and maintains the company culture.· Mastering Multi-Trade Success: How they added HVAC and plumbing to their electrical services and managed the complexities of rapid growth.· Overcoming Expansion Hurdles: From recruitment challenges to staying profitable in new markets—real talk on the toughest obstacles they faced and how they conquered them.· Navigating Private Equity with Purpose: Why the Adkins' chose to partner with private equity, how they evaluated potential partners, and what it takes to find the right cultural fit.· A People-First Approach: Why Carol and Kerry believe hiring the right people and building a strong culture was the backbone of their success.· Proven Marketing Tactics that Worked Wonders: Hear about their breakthrough with cable TV ads, chamber partnerships, and community visibility that set them apart.· Maintaining Profit Margins with Inventory and Cost Controls: Real-world tactics for managing inventory and reducing costs across a growing business.· Growth Without Losing Control: Strategies for expanding locations, adding trades, and building a scalable business without sacrificing quality or control.· Planning for Succession and Legacy: How they prepared their business for the future, built a lasting culture, and strengthened their team with CertainPath's support and insights.If you're looking for inspiration and guidance on how to take your business from startup to industry leader, you won't want to miss this episode!Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Redesign. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.Amana. Amana® brand is a premium brand from Daikin, the world's #1 indoor comfort solutions company with over 20,000 employees in just North America! Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues todeliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube.Goodman. There is a good reason that Goodman® is one of the biggest names in cooling, heating, and energy-efficient home comfort. The brand has been around for over four decades, continues to produce one of the best values for high-quality HVAC equipment in the industry, and is easy to sell, install and maintain. Goodman's continuous efforts have helped contribute to the success of many HVAC contractors, like you. Goodman produces a complete line of residential ducted split systems and packaged units. The company's product line is supported by numerous technology enhancements, including the award-winning AlumaFin7™ evaporator coil. This evaporator coil provides an efficient option for installations in space-constrained homes. The drain pan and cabinet door design provide enhan...
In this episode of The Successful Contractor, host Bob Houchin sits down with Julian Burrell, owner of You and Us Mechanical in the Bronx, New York. Julian shares his inspiring journey from growing up in Jamaica to building a growing HVAC business in one of the toughest markets in the world. They dive into his early career struggles, including being laid off during the 2008 recession and dealing with unpaid government contracts, to finding a path to success through mentorship and education. Julian also discusses the pivotal changes he's beginning to make to his business model, the importance of networking within the industry, and his ambitious goals for the future.The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Staples. Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.pulseM + Customer Lobby. pulseM + Customer Lobby is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby's unique algorithm follows up with your customer base at the optimal time to produce a response. CustomerLobby's direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Click here to get started: https://get.pulsem.me/pm-plus-certainpathShubee. It's time again to get Covered for the Cause with ShuBee! This October, ShuBee is running an awesome cause marketing campaign supporting an incredible organization dedicated to supporting families affected by a breast cancer diagnosis. Throughout October, ShuBee is committed to making a difference. For every pink product purchase, 5% of the proceeds will be donated directly to their partnered organization. Build relationships with your customers, show you care, and support a great cause by decking your team out in pink! This is an awesome opportunity to create your own campaign to support those in your community affected by Breast Cancer. Be a part of the fight and show you care! Visit ShuBee's website at www.shubee.Com, or call us to join the fight alongside United in Pink and countless families impacted by breast cancer. Get Covered for the cause with ShuBee this OctoberReece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools. Simply to go synchronybusiness.com/toolbox to explore and learn more.Rheem- Brothers Richard and Donald Rheem founded Rheem Manufacturing Company in Emeryville, California in 1925. The company has produced a number of cutting-edge products in its 89 years of operation. Today, Rheem is North America's only manufacturer of HVAC, water heating, pool/spa heating, and commercial refrigeration solutions. For more information, go to rheem.com.Ruud is an industry leader for total heating and cooling solutions. With more than 85 years of experience in HVAC, Ruud has honed the art of producing reliable solutions that deliver high efficiency and lower operating costs. Today's economy isn't about product lines; it's about product solutions. Whatever your interests or needs; whatever your heating or cooling application, Ruud has a reliable, cost-effective solution to meet it. Go to www.ruud.com for more information
In this episode, we sit down with Ginny Fowble and David Ford from Linn's Plumbing to explore how they leveraged CertainPath's strategies to turn their small-town family business into a thriving $2 million operation. Ginny, who transitioned from a career in banking to take over the family business, shares her journey of navigating the complexities of running a trades company and how CertainPath (formerly SGI) provided the roadmap for success during uncertain times, including the pandemic. David, a former apprentice who grew into a leadership role, offers insights into how their focus on employee culture and process improvements have boosted team morale and profitability. Learn how they implemented service fees, refined their pricing, and used CertainPath's resources to build a sustainable legacy that's poised for future growth. Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ Thank you to our sponsors: Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information. HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More. Shubee. It's time again to get Covered for the Cause with ShuBee! This October, ShuBee is running an awesome cause marketing campaign supporting an incredible organization dedicated to supporting families affected by a breast cancer diagnosis. Throughout October, ShuBee is committed to making a difference. For every pink product purchase, 5% of the proceeds will be donated directly to their partnered organization. Build relationships with your customers, show you care, and support a great cause by decking your team out in pink! This is an awesome opportunity to create your own campaign to support those in your community affected by Breast Cancer. Be a part of the fight and show you care! Visit ShuBee's website at www.shubee.Com, or call us to join the fight alongside United in Pink and countless families impacted by breast cancer. Get Covered for the cause with ShuBee this October Staples. Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more. Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.
In this insightful episode, we sit down with Brian and Janal Reid, owners of Serveway Heating and Air Conditioning, to explore their journey of building a thriving HVAC business. Learn how this dynamic husband-and-wife team went from working out of a pickup truck to running a successful company that's smashing growth goals year after year. They reveal their secret to success, including: · Why hiring for culture is more important than skills.· How their faith-driven leadership has shaped their business values.· The game-changing impact of CertainPath, from training to accountability.· Their mission to solve the skilled labor shortage through the Next Generation of Tradesmen Foundation.· How goal-setting and team motivation are driving 20%+ year-over-year growth. Whether you're a contractor, entrepreneur, or aspiring business owner, this episode is packed with actionable tips and inspiration to take your business to the next level! Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Shubee. It's time again to get Covered for the Cause with ShuBee! This October, ShuBee is running an awesome cause marketing campaign supporting an incredible organization dedicated to supporting families affected by a breast cancer diagnosis. Throughout October, ShuBee is committed to making a difference. For every pink product purchase, 5% of the proceeds will be donated directly to their partnered organization. Build relationships with your customers, show you care, and support a great cause by decking your team out in pink! This is an awesome opportunity to create your own campaign to support those in your community affected by Breast Cancer. Be a part of the fight and show you care! Visit ShuBee's website at www.shubee.Com, or call us to join the fight alongside United in Pink and countless families impacted by breast cancer. Get Covered for the cause with ShuBee this October Staples. Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more. Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.
22대 국정감사가 첫날이었던 어제 주요 상임위에서 야당이 김건희 여사 관련 의혹으로 총 공세를 폈습니다.법제사법위원회에선 김 여사의 공천 개입과 디올백 수수 의혹이 다시 불거졌고, 국토교통위원회와 행정안전위원회 국감에서는 김 여사와 연관 있는 인테리어업체 21그램이 종합건설업 면허 없이 대통령 관저 공사를 따낸 의혹이 제기됐습니다.국민의힘은 김 여사 관련 논란을 방어하면서 이재명 더불어민주당 대표 관련 재판 지연 문제 등 사법리스크를 부각하며 맞섰습니다.국민의힘 한동훈 대표에 대한 '공격 사주' 의혹과 김건희 여사의 공천 개입 의혹의 핵심 인물인 김대남 전 대통령실 행정관이 어제 SGI서울보증 상근감사위원직에 사의를 표명했습니다.김건희 여사 공천 개입 의혹의 핵심 인물인 명태균 씨가 윤석열 대통령의 자택을 수시로 방문했고 최재형 전 감사원장을 초대 국무총리로 추천했다고 동아일보 인터뷰에서 주장했습니다.한동훈 국민의힘 대표가 어제 원외 당협위원장 100여명과 만나 ‘김건희 여사 리스크'와 관련해 “결정의 시간이 다가오고 있다고 생각한다”며 대통령실과 ‘다른 길'로 갈 수도 있다는 가능성을 내비쳤습니다.See omnystudio.com/listener for privacy information.
In this value-packed episode, Bob Houchin sits down with Chris Vance, a marketing expert and coach at CertainPath, to discuss the key strategies every home service contractor needs to scale their business. Chris dives deep into actionable marketing insights for the HVAC, plumbing, electrical, and roofing trades, covering everything from branding basics to advanced digital marketing tactics. Whether you're a two-truck operation or looking to grow TO A $100MM home services business, Chris shares practical advice on optimizing your marketing budget, leveraging your brand, and staying ahead of the competition. Plus, they explore how to weather the shoulder season and highlight the importance of maintaining customer relationships. Tune in for expert tips and real-world strategies that will take your business to the next level! Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ Thank you to our sponsors: Moen. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen, bath, and smart water security products, each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Moen strives to be the most durable, reliable, and easy to install brand of faucets. Moen leans on Pros to help continue to drive consumer innovation needs and influence Moen's engagement with consumers in a meaningful way. For More information, visit https://plumber.moen.com/ HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More. Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more. Amana. Amana® brand is a premium brand from Daikin, the world's #1 indoor comfort solutions company with over 20,000 employees in just North America! Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube. Shubee- ShuBee makes it easy to take your customer service to the next level. Show your clients you care with their full line of extra-large, extra durable products made specifically to protect their home or business. ShuBee products were made by service professionals for service professionals. None of those cheap, thin shoe covers that tear on the job. Their booties are made tough. They have surface protection products for every floor type to make sure you don't leave behind scuffs or scrapes. And don't forget their coveralls. Made with an extra long torso for ease of motion, while keeping your uniform clean all day. Let ShuBee prevent the hassle of clean up by preventing the mess in the first place. Put your best foot forward with ShuBee today. Visit their website at www.shubee.com or give them a call today and mention coupon code CPPOD10 to receive 10% off your next order.
Listen as we uncover the secrets behind Kline Electrical Services' astonishing growth. 18 months ago, Matt Kline started Kline Electrical Services in Hagerstown, MD, with nothing more than a dream. Fast forward to 2024, and Kline Electrical Services is on track to hit $1.6MM in sales with impressive profit margins. Discover how Matt transformed his start-up into a thriving business by leveraging CertainPath's proven systems and strategies. Matt shares his journey from a career in franchise gyms to the electrical industry, the pivotal moments that led to his success, and the key advice he has for new contractors. Whether you're a start-up or looking to scale, this episode offers invaluable insights and practical tips for achieving extraordinary growth in the home services industry. Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ Thank you to our sponsors: Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®. Shubee. Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products. Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools. Simply to go www.synchronybusiness.com/toolbox to explore and learn more. Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more. pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby's unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby's direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Visit https://get.pulsem.me/pm-plus-certainpath to get started. Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.
From losing money and frustration to everything changed in 18 months. From $2.7MM in sales to $6.5MM in 18 months… and making money. And now the company is on target to do $10MM at the end of 2024. This is the story of Ron Frame of Champion Exteriors in Hainesport, NJ. Ron is a fourth-generation roofer. He knew there must be a better way to run a roofing business. He found CertainPath and has transformed everything. Along the way, he's lived by the mantra: “Burn it to the ground.” It means that sometimes you must make radical change and start over to grow. If you're looking to transform your business quickly, this is a must watch/listen interview. Ron outlines how he completely “burned to the ground” both his call center and roofing repair division. He went from not understanding his financials and daily KPIs to living by them daily. And he shares some insightful marketing tips that have helped him explode in growth, while so many other roofers are struggling to generate revenue. Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ Thank you to our sponsors: Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®. Shubee. Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products. Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools. Simply to go www.synchronybusiness.com/toolbox to explore and learn more. Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more. pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby's unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby's direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Visit https://get.pulsem.me/pm-plus-certainpath to get started. Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.
In this episode, Bob Houchin sits down with CertainPath's Brandon Marshall to discuss the importance of building a strong legacy in the home service industry. They explore the challenges faced by today's contractors and the critical role of leadership in overcoming them. Discover how emotional intelligence, team development, and a focus on personal growth can transform your business. Learn about Brandon's exciting new programs, The Pride and Synergy Camps, designed to help you become a better leader and create a lasting impact on your team and community. This episode offers practical advice and inspiring stories to help you build a successful and fulfilling business. Show Notes The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ Thank you to our sponsors: pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby's unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby's direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Visit the link in the description to get started. https://get.pulsem.me/pm-plus-certainpath Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more. Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner. Bradford White. Bradford White is “For the Professional” which is why they developed a For the Pro® mobile app with resources and tools at your fingertips! The contractor app is loaded with a variety of information and features to support the professional service and installation of Bradford White products. With the For the Pro® app, users can scan a Bradford White product barcode and quickly check warranty status while also having access to all related documents including I/O manuals and troubleshooting guides. Contractors can also chat with the Technical Services team within the app or access training videos while on site. The For The Pro® app is available for both iOS and Android devices through the Apple and Google app stores, download it today! Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.
Our good friend Steve Lin joins us to run down the trip he and Brad recently took to the Vintage Computer Festival: West Coast Edition, hosted in Mountain View, CA's wonderful Computer History Museum. Did you ever wonder about the strange arrow-key layout of early Soviet computers? Or how to build your own CRT out of a tube you found on the sidewalk? Or what it takes to rebuild the entirety of the early online service Prodigy from scratch? Or about the time Intel shoved a hundred 286s into a single computer? Then this is the episode for you!Show notes and links for this episode: https://tinyurl.com/techpod-248-vcf-westOur photos and videos from the festival: https://photos.app.goo.gl/KW4WX6tYLyjyamYXAYou should really see the home page for the VCF Midwest in Chicago: https://vcfmw.org/ Support the Pod! Contribute to the Tech Pod Patreon and get access to our booming Discord, a monthly bonus episode, your name in the credits, and other great benefits! You can support the show at: https://patreon.com/techpod
In the morning, Juan Carlos Conchas is an electrical service & install manager, as well as sales trainer, for Pacific Coast Home Services in San Jose, CA. In the afternoon, he straps on his tools, takes a call or two, and sells close to $1MM in residential electrical every year. (In 2023, he sold $860K.) Yes, Juan Carlos is a CertainPath Electrical Sales Crown Champion… by selling part-time!Juan Carlos never sold a thing before going to work for Pacific Coast. But when he was sent on a callback on a $30K job (that he didn't sell or work on), Juan Carlos earned that angry customer's trust—and then sold him a $100K job. Pacific Coast knew they had a star.In this show, Juan Carlos shares his entire service call process in detail, explaining how he sells everything from diagnostics to panels to rewires to whole-house surge and more. What you'll find is Juan Carlos doesn't win over customers by smooth talking or pushing. Instead, he's cool and calm in his demeanor. And he takes time to truly educate customers so they're happy about their buying decisions.Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Trane. Did you know the Trane Home app gives homeowners control over their Trane smart comfort system from the palm of their hands? Give them the power to adjust temperature hot or cold, set schedules, monitor usage and optimize energy from anywhere. The Trane Home app gives homeowners the ability to control how their environment feels so they can create their perfect cozy space. Download the Trane Home App on the App Store or get it on Google Play.American Standard. Did you know the American Standard Home app gives homeowners control over their American Standard smart comfort system from the palm of their hands? Give them the power to adjust temperature hot or cold, set schedules, monitor usage and optimize energy from anywhere. The American Standard Home app gives homeowners the ability to control how their environment feels so they can create their perfect cozy space. Download the American Standard Home App on the App Store or get it on Google Play.Redesign.co. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.pulseM and Customer Lobby. As you prepare for summer, it's vital to have a plan in place to maximize reviews and referrals during your busy season. If you're looking to increase your volume of online reviews or follow up with customers automatically to ensure they choose your business the next time they need service, pulseM and Customer Lobby can help you achieve this by working together to create value at each touchpoint in the customer journey. pulseM and Customer Lobby are proud partners of CertainPath and it's our focus to help members maintain trust with customers and create a personalized experience throughout the entire customer journey. Increasing your amount of Google reviews has a large influence on gaining a greater amount of repeat and referral business. pulseM can help you achieve up to 3x more reviews, while our unique algorithm within Customer Lobby can then follow up with your customer base at the optimal time to produce a response and remind customers to book their next service. If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Visit https://know.pulsem.me/social-media-optimization to get started.Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit www.staplesadvantage.com for learn more.
Kaleb Thompson is a service technician and roof replacement technician for Good's Roofing in Burton, MI. He sold an impressive $2.4MM in residential repairs and replacements last year. Kaleb has been in the roofing industry since he was 23. He began running his own sub crew, installing new roofs for Good's Roofing. Eventually, Kaleb accepted a position as a repair technician for Good's Roofing, and after a few additional years, Kaleb was talked into trying sales. He's clearly blossomed in that role, becoming a Roofing Crown Champion. In this interview, Kaleb shares his process—from how he approaches repair calls, how he flips them into replacement sales, how he presents new roof pricing, how he handles objections, and everything in between. Kaleb does an exceptional job of always putting the customer first to earn their business. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner. Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more. Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24-volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24-volt applications the Diagnostics Mobile App guides the technician through the installation for select 24-volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®. HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More. Redesign.co. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking. Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.
In this episode of the QAV podcast, we look at recent news involving SGI, ATP, FGM, CVL, AX1 and a deep dive into ABB's recent share price drop and business fundamentals. We discuss listener Conrad's successful modification of the QAV investment system, which led to a 31.4% return in the last year and review some advice from O'Shaughnessy's 'What Works on Wall Street' regarding consistency in investing. The after-hours segment includes discussions on examples of outstanding customer service, the benefits of rural call centers, and U.S. politics. We also chat about Tony's recent golf win, film reviews of 'Stingray' (1976) and 'The Assassination Bureau' (1969), and recommend the music of The Jim Carroll Band and Grace Cummins and the Doctor Who site, stitchesintime.
Kevin Braun is an electrician for Amps & Volts Electric in Valparaiso, IN. Kevin is an absolute superstar, as he sold AND installed $850K in residential electrical work in a small, largely rural market. (And the year before, he sold and installed $750K!) In this interview, Kevin shares his entire service call process. Kevin does a masterful job of educating and closing homeowners, while not applying any sales pressure. The key to his success is customizing each job to fit the life, health, and safety needs of each customer. With Kevin's process, he gets very few objections because homeowners build their options with Kevin. It's no surprise that he does so well. This is a great interview for technicians or salespeople who are leery about selling. Sales doesn't mean pushy. Sales means listening, observing, educating, giving options, and taking great care of your customers. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Amana. Amana® brand is a premium brand from Daikin, the world's #1 indoor comfort solutions company with over 20,000 employees in just North America! Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube. Shubee. Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products. Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit www.staplesadvantage.com for learn more. PremierOne. PremierOne's hi-output germicidal UV is the scientifically correct solution to indoor air quality problems used by hospitals and food manufacturing facilities world-wide. We offer a complete solution to all three phases of indoor air pollution. Produced in North America, our products have a 99.9% sucess rate due to live testing. Each unit goes through a rigorous testing procedure during the manufacturing process. CertainPath members earn a generous rebate when PremierOne products are purchased ONLY from authorized CertainPath distribution partners (HD Supply, Ferguson, Winsupply, Baker, R.E. Michel, and Wolseley). This allows you to double-dip the rebates too! For more information, contact Mark Mariucci at (800) 982-1840 or go to www.premieroneproducts.com. Rheem. Founded in 1925, Rheem® innovates new ways to deliver precise temperatures while saving energy, water and supporting a more sustainable future. Rheem is the only manufacturer in the world that produces heating, cooling, water heating, pool & spa heating and commercial refrigeration products. For nearly a century, Rheem has been the industry leader, pioneering numerous industry firsts including smart features that meet the HVAC needs of homeowners and contractors with high-quality, sustainable, high-efficiency air conditioners, furnaces, and more. That is why we design every new product with the Rheem 360°+1 philosophy of performance, installability, serviceability and integration. We evaluate every detail from top to bottom, inside and out, and everything in between. We consider the work that goes into installing and servicing our products as well as how we can deliver the best homeowner experience...and then we take it further. That's 360°+1. Go to www.rheem.com for more information.
Jeff Payne is a selling technician for Rescue Air & Plumbing in Dallas, TX. Jeff has been a long-time high sales producer in the HVAC industry. The last two years, he's taken his performance to another level, selling $4MM in 2022 and $3.6MM in 2023. In this interview, Jeff outlines meticulously how he approaches a maintenance call, how he converts it to a sales opportunity, and then how he closes that sale. Jeff believes in following a process and paying close attention to detail. That comes across in this conversation, as was so giving of his insight that he's gained over an almost 20-year career. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools. Simply to go synchronybusiness.com/toolbox to explore and learn more. Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more. Moen. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen, bath, and smart water security products, each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Moen strives to be the most durable, reliable, and easy to install brand of faucets. Moen leans on Pros to help continue to drive consumer innovation needs and influence Moen's engagement with consumers in a meaningful way. For More information, visit https://plumber.moen.com/ HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More. Amana. Amana® brand is a premium brand from Daikin, the world's #1 indoor comfort solutions company with over 20,000 employees in just North America! Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube.
"The Ben & Marc Show," featuring a16z co-founders Marc Andreessen and Ben Horowitz. In this special episode, Marc and Ben dive deep into the REAL story behind the creation of Netscape—a web browser co-created by Marc that revolutionized the internet and changed the world. As Ben notes at the top, until today, this story has never been fully told either in its entirety or accurately. In this one-on-one conversation, Marc and Ben discuss Marc's early life and how it shaped his journey into technology, the pivotal moments at the University of Illinois that led to the development of Mosaic (a renegade browser that Marc developed as an undergrad), and the fierce competition and legal battles that ensued as Netscape rose to prominence. Ben and Marc also reflect on the broader implications of Netscape's success, the importance of an open internet, and the lessons learned that still resonate in today's tech landscape (especially with AI). That and much more. Enjoy!Watch the FULL Episode on YouTune: https://youtu.be/8aTjA_bGZO4 Resources: Marc on X: https://twitter.com/pmarca Marc's Substack: https://pmarca.substack.com/ Ben on X: https://twitter.com/bhorowitz Book mentioned on this episode: - “Expert Political Judgment” by Philip E. Tetlock https://bit.ly/45KzP6M TV Series mentioned on this episode: - “The Mandalorian” (Disney+) https://bit.ly/3W0Zyoq Stay Updated: Let us know what you think: https://ratethispodcast.com/a16zFind a16z on Twitter: https://twitter.com/a16zFind a16z on LinkedIn: https://www.linkedin.com/company/a16zSubscribe on your favorite podcast app: https://a16z.simplecast.com/Follow our host: https://twitter.com/stephsmithioPlease note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.
James Chenault is a (plumbing) field advisor for Griffin Plumbing in Santa Maria, CA. James sold (and did some installation) of more than $1.8MM in residential plumbing, drain, and sewer work. How does he do it? James genuinely cares for his clients. It comes across in this interview. He doesn't see them as dollar signs; he sees them as friends who he wants to help. Of course, James has an air-tight service and sales process. In this interview, James walks you through an entire call from beginning to end. We talk about how he sells water heaters, water filtration, pipe relining, pipe bursting, and more! Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Shubee. Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products. pulseM and Customer Lobby. As you prepare for summer, it's vital to have a plan in place to maximize reviews and referrals during your busy season. If you're looking to increase your volume of online reviews or follow up with customers automatically to ensure they choose your business the next time they need service, pulseM and Customer Lobby can help you achieve this by working together to create value at each touchpoint in the customer journey. pulseM and Customer Lobby are proud partners of CertainPath and it's our focus to help members maintain trust with customers and create a personalized experience throughout the entire customer journey. Increasing your amount of Google reviews has a large influence on gaining a greater amount of repeat and referral business. pulseM can help you achieve up to 3x more reviews, while our unique algorithm within Customer Lobby can then follow up with your customer base at the optimal time to produce a response and remind customers to book their next service. If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Visit https://know.pulsem.me/social-media-optimization to get started. Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.
Vredevoogd Plumbing, Heating, & A/C doubled from $20MM to $40+MM highly profitably in just three years. The company has multiple branches across central and western Michigan. This this interview, we interviewed Operations Manager Scott Van Druen & Branch Managers Andy Martinus, Derek Trier, & Tim Floate. The four gentlemen detail the “Vredevoogd Model.” They explain how the company succeeds from the ground up, including how they hire, onboard, train, and lead their field teams. We pay special attention to the roles of Team Leader and Branch Managers later in the interview. At the heart of the “Vredevoogd Model” is the concept of hiring A+ people to follow strong process, and consistently reevaluating those processes to get better.Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Moen. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen, bath, and smart water security products, each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Moen strives to be the most durable, reliable, and easy to install brand of faucets. Moen leans on Pros to help continue to drive consumer innovation needs and influence Moen's engagement with consumers in a meaningful way. For More information, visit https://plumber.moen.com/Rheem. Founded in 1925, Rheem® innovates new ways to deliver precise temperatures while saving energy, water and supporting a more sustainable future. Rheem is the only manufacturer in the world that produces heating, cooling, water heating, pool & spa heating and commercial refrigeration products. For nearly a century, Rheem has been the industry leader, pioneering numerous industry firsts including smart features that meet the HVAC needs of homeowners and contractors with high-quality, sustainable, high-efficiency air conditioners, furnaces, and more. That is why we design every new product with the Rheem 360°+1 philosophy of performance, installability, serviceability and integration. We evaluate every detail from top to bottom, inside and out, and everything in between. We consider the work that goes into installing and servicing our products as well as how we can deliver the best homeowner experience...and then we take it further. That's 360°+1. Go to www.rheem.com for more information.Ruud. Ruud is an industry leader for total heating and cooling solutions. With more than 85 years of experience in HVAC, Ruud has honed the art of producing reliable solutions that deliver high efficiency and lower operating costs. Today's economy isn't about product lines; it's about product solutions. Whatever your interests or needs; whatever your heating or cooling application, Ruud has a reliable, cost-effective solution to meet it. Go to www.ruud.com for more information.Shubee. Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.
Anthony Romelli is a field supervisor for Ongaro & Sons in Santa Rosa, CA. As a field supervisor, he sells replacement HVAC replacement systems. And Anthony does that extraordinarily well. Since starting in sales in 2020, he's been named a CertainPath Sales Crown Champion—that's 3 years in a row. In 2023, he sold an incredible $4.5 million, an impressive number given that he's still wearing tools and diagnosing systems. Anthony has a great story—an Army Ranger who did 4 deployments and was injured in service to our country. In his first civilian job, he used Ongaro & Sons as a customer. Anthony was persuaded to work for Ongaro because of its incredible reputation and how well his experience was with the company. He started as an installer and worked his way into the sales dynamo he is today. In this interview, Anthony shares every step of his service and sales process. Looking for more HVAC sales content? Check out these interviews:$8.64MM (88% Close %) in Res HVAC Sales in 1 YEAR: CM Heating's Sean Mitchell Unveils His Process$6+MM (for 3 Years in a Row) in Res HVAC Sales: Tech David Wilson Reveals His Sales Process & More$1.76MM Sold - Danielle Leisten - CertainPath's 1st Female HVAC Service Tech Crown ChampionHVAC Sales: How 1 Tech Sold $2M in Resi HVAC Repair & Replacement with Process & Relentless TrainingThe Successful Contractor | How One Comfort Advisor Did Over $3M in Residential HVAC Sales in 2020The Successful Contractor Podcast | CCR Turned Into $1.57M Comfort Advisor Crown Champ in HVAC Sales Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Trane & American StandardShubeeDynamic Air Quality SolutionsSynchrony
Louis Herbert is a selling electrician for Kanon Electric in Milton, WA. Last year, Louis sold a sensational $1.4 million—all residential service work. He managed to post such impressive numbers after only his second full year selling residential work. Louis had spent most of his career in new construction, after a short stint in law enforcement. In this interview, Louis will walk you through his entire service call process. In particular, Louis recounts a 5-hour service call that started because of a buzzing breaker that led to a stunning $45,000 residential service ticket! Louis success is so interesting because originally he didn't want anything to do with sales… He started as an install technician. He disliked the idea of selling so much that he refused to attend sales training. Today, he leads sales training at Kanon. There's so much incredible content in this short interview. If you're an electrician looking to accelerate the level of service you provide, as well as dramatically bolster your sales, check it out. Speaking of which: Louis gives a special shoutout to CertainPath's Electricians Advanced sales course. It's a must attend for CertainPath Electrical members. If you're not a member, what are you waiting for? Looking for more electrician service & sales content? Check out these interviews:It's Easy & I Like It: How Coach Aaron Trains Electricians to Help Homeowners & Increase Sales $764K Res Electric Sold & Installed: Jonathan Unzueta Rojas Shares His Process The Shocking Secrets of $856K Residential Electrical Sales Work Revealed How Zach Wehrle from Safe Electric in Columbus, OH, Sold & Installed $570K in Res. Electrical Work The Successful Contractor | How One Electrician Sold & Installed $1.26M in Electrical Work in 2020 Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner. Minuteman Press-Des Peres. Minuteman Press-Des Peres is your preferred print, marketing, and direct mail service provider, helping CertainPath members grow their business since 2001. Through their knowledge and experience with the programs, you will receive a fast turnaround and satisfaction guarantee on price guides, inspection forms, club materials and much more. In addition to specializing in your proprietary tools, Minuteman Press-Des Peres also provides custom design services, templates, and a wide range of promotional items to help you market your residential business. Like you, they are committed to your success! Minuteman Press-Des Peres is the ONLY Minuteman location affiliated with the CertainPath Partner network, providing member rebates & discounts. Contact Denise today for more information at 877-203-4769, ext 301. HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.
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