Health Pilots

In this Health Pilots x In the Arena with NOW crossover episode, members of the BLOOM Clinic team at UCSF Benioff Children's Hospital Oakland share how reflective supervision is helping them show up stronger for themselves, for each other, and for the families they serve. Hear as they discuss the emotional weight of pediatric primary care, the healing potential of reflective spaces, and how this trauma-informed, team-based model is helping to restore trust in healthcare, especially for Black families. Their story is one of mutual care, vulnerability, and collective strength.Some key themes discussed in this episode:✔ Reflective supervision as a relational, strength-based practice✔ Addressing vicarious trauma and emotional burden among healthcare providers✔ Creating space for healing, not just for families but care teams✔ Restoring trust in medical settings for Black families and historically excluded communities✔ Team dynamics and shared accountability in a trauma-informed model✔ Challenges in integrating reflective supervision: time, resources, and cultural norms✔ The parallel process: “being held to hold”✔ Vision for BLOOM and the potential for replication across the countryResources & links:Check out Vital Village Networks and their work in child wellbeingLearn more about CCI's Resilient Beginnings NetworkListen + subscribe to In the Arena with NOW and Health Pilots for more community-centered conversations whether on Apple Podcasts, Spotify, or wherever you listen!___

In this Health Pilots x In the Arena with NOW crossover episode, we dive into the transformative work of Petaluma Health Center's Point Reyes and Bolinas sites. Joined by Judith Bravo and Christina Gomez-Mira, this conversation unpacks their participation in CCI's Resilient Beginnings Network and their collaboration with Vital Village Networks.Together, they reflect on what it takes to build a more equitable, trauma-informed healthcare space—not just for patients, but also for staff. From addressing power dynamics within the clinic to deepening engagement with their rural Latino community, they share key moments of growth, learning, and challenge.Some key themes discussed in this episode:✔️ Defining dignity-centered care – What does it mean in practice?✔️ Overcoming internal inequities – Navigating power dynamics and fostering a culture of mutual respect.✔️ Building trust in historically underserved communities – Strengthening relationships with Latino agricultural workers.✔️ Small changes, big impact – How small, collective actions are reshaping clinic culture.

Embrace change and maintain openness in the journey towards trauma-informed care. -It's through this wisdom and guidance that we're excited to bring you a revealing and heartfelt interview featuring the Highland Hospital pediatrics team. Delving into understanding adverse childhood experiences (ACEs) and trauma's impact on health, you'll hear each care team member offer insights on implementing ACEs screening and supportive measures, reflecting on hurdles overcome and collective milestones achieved.As one of the exemplary teams that are part of the Resilient Beginnings Network (RBN), Highland Hospital Pediatrics invited Health Pilots to host this conversation with them in-person at their facility in Oakland, California – gathered around the table to openly share and unpack their journey through this program with their coach and medical director of RBN, Dr. Dayna Long. Take in the valuable lessons they learned individually and as a care team - and the unique, transformative impact of the Resilient Beginnings model on patient care.Learn more about the people, places, and ideas in this episode: "What are adverse childhood experiences (ACEs)?"Pediatric ACEs and Related Life Events Screener (PEARLS)Example of PEARLS tool (for screening children)Visit Highland Hospital, Alameda Health System - Alameda Health System's flagship, with 236 inpatient beds; a renowned regional trauma center; nationally recognized medical and clinical teaching and research; and state-of-the-art primary, specialty, and multi-specialty care. Its new Acute Care Tower is host to topflight maternal child services and other advanced care.Embracing Staff Training To Help Patients With Trauma - related article featuring the pediatric care team at Highland Hospital within Alameda Health System (March 2023)More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.HOPE Framework, or Healthy Outcomes from Positive Experiences can ease toxic stress and help children and youth grow into more resilient, healthier adults. HOPE identifies ways that our communities and systems of care can better ensure that all children have more positive experiences and that all families have support to nurture and celebrate their strengths. The Four Building Blocks of HOPE are composed of key positive childhood experiences (PCEs). The sources of those experiences and opportunities are the foundation for healthy childhood development. 

Explore the profound shift from viewing trauma-informed care as a logistical process to embracing it as a transformative philosophy. Join the dedicated pediatric care team from Petaluma Health Center's West Marin Clinics as they share insights from their Resilient Beginnings journey.This episode delves into understanding trauma's community-level impact on marginalized groups. The care team emphasizes authentic patient interactions, acknowledging the inherent resilience in individuals, families, and communities. They advocate for redesigning care environments to confront racial disparities within teams and communities, recognizing historical injustices. The team navigates the need to address racial inequities despite the complexities existing within organizational structures, essential for both internal healing and addressing external disparities.Tune in as the Petaluma Health Center's West Marin Clinic pediatric care team advocates for collective responsibility to sustain racial equity, resilience, and healing in healthcare - envisioning a future that champions inclusivity and a commitment to redefine patient care beyond clinic walls. Learn more about the people, places, and ideas in this episode: "What are adverse childhood experiences (ACEs)?"Visit Petaluma Health Center (PHC) - committed to providing high quality health care with access for all in Southern Sonoma County in Northern California, PHC has built a strong reputation for it's innovation and has been on the leading edge of providing comprehensive primary health care in a team based, patient centered system, emphasizing overall wellness and the value of the patient provider relationship.Rural West Marin Clinic Works with Family Advocates to Connect Patients to Services - related article featuring PHC's West Marin Clinic (March 2023)More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.La Lotería Mexicana: A Brief History of a Famous Game 

Understanding trauma and resilience in children and families begins with supporting the care team and staff. In this episode, primary care pediatrician Niyi Omotoso and licensed clinical social worker Gillian Fynn from LifeLong Medical Care within the Resilient Beginnings Network unveil the profound impact of trauma-informed care in pediatric medicine.Discover LifeLong Medical Care's journey through this transformative cultural shift and its influence on staff, providers, and leadership.  Learn about their efforts to establish foundational trauma-informed approaches, laying the groundwork for enhancing care delivery by centering collective resilience, staff/provider wellness, and fostering meaningful engagement with families.Learn more about the people, places, and ideas in this episode: "What are adverse childhood experiences (ACEs)?"Pediatric ACEs and Related Life Events Screener (PEARLS)Example of PEARLS tool (for screening children)"What are social determinants of health (SDOH)?"Visit LifeLong Medical Care - serving the Bay Area for more than 45 years, LifeLong Medical Care provides high-quality health, dental, and social services to underserved people of all ages; creates models of care for the elderly, people with disabilities and families; and advocates for continuous improvements in the health of our communities.How a Health Center That Screens for Childhood Trauma Worked to Heal Itself First - related article featuring LifeLong Medical Care (May 2023)More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.Renée Boynton-Jarrett, MD, ScD - Founding Director of Vital Village Featured in Breaking the Cycles of Trauma through Recognition and Healing,  - CCI webinar presented by the Resilient Beginnings NetworkCenteringParenting is a fam­i­ly cen­tered way to get care for moms, babies, and families. CenteringParenting is a breakthrough strategy for advancing early relational health and transforming the child health delivery system to be ever more family-centric, equitable and resiliency focused.Dr. Nadine Burke Harris, TEDMED Talk - How childhood trauma affects health across a lifetime 

Health Pilots presents our next Resilient Beginnings feature, shining a light on the care team at Children's Health Center (CHC) at Zuckerberg San Francisco General Hospital. CHC's Kathryn Hallinan Aguilar, Maite Garcia, and Dannielle McBride take us inside the clinic's distinctive environment where a varying range of patient experiences, needs, and challenges converge. They discuss with us the intricate coordination required in operating within a complex hospital system. Tune in to discover how their collective expertise and collaborative drive work toward bringing forth inclusive, holistic care for all - striving for comprehensive and equitable access to healthcare.Learn more about the people, places, and ideas in this episode: "What are adverse childhood experiences (ACEs)?"Visit the Children's Health Center - Zuckerberg San Francisco General Hospital - the Children's Health Center provides comprehensive, high-quality pediatric care for children from birth up to age 21. Health services include primary care for newborn and infants, children, and teenagers 6 days per week including evenings and Saturdays.More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.Cultural Humility Versus Cultural Competence: A Critical Distinction in Defining Physician Training Outcomes in Multicultural Education - M. Tervalon and J. Murray-Garcia, 1998Listen to Kathryn Hallinan Aguilar featured on a recent episode of A Flourishing Start podcast: Nurturing Young Minds: Insights Into Infant and Early Childhood Mental Health (YouTube)

Health Pilots continues with our next feature from the Resilient Beginnings Network! Today, we welcome pediatrician Dr. Sheshashree "She" Seshadri and pediatric care coordinator Melissa Pereda from Bay Area Community Health (BACH), discussing their comprehensive approach to pediatric care,  specifically in administering screenings to identify adverse childhood experiences (ACEs). Beyond sharing insights into workflows and processes, they discuss navigating the complexities that arise post-identification of ACEs and underscore the significance of establishing trust and rapport between providers and families.Tune in to hear about BACH's collaborative efforts to compile a network of community-based organizations and their innovative use of technology to swiftly connect families with essential social and economic resources, ranging from housing needs to early intervention programs.Learn more about the people, places, and ideas in this episode: "What are adverse childhood experiences (ACEs)?"Pediatric ACEs and Related Life Events Screener (PEARLS)Example of PEARLS tool (for screening children)"What are social determinants of health (SDOH)?"Visit Bay Area Community Health (BACH), formed during the middle of the COVID-19 pandemic, BACH brings more than 70 years of combined service to the area that stretched from Union City to Gilroy, across Alameda and Santa Clara Counties. BACH serves more than 100,000 people who rely on high-quality healthcare services, regardless of their immigration status, ethnicity, disabilities, or ability to pay.More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.Pediatric Care Coordinators: Closing the Loop to Help Children at Risk Thrive - an article featuring BACH (April 2023)ACEs Aware, is a first-in-the nation effort and initiative to screen patients for adverse childhood experiences (ACEs) to help improve and save lives. ACEs Aware is bringing communities together in ways never before imagined to prevent, screen for, treat, and heal trauma-induced toxic stress. Together, we are getting to the root cause of some of the most harmful, persistent, and expensive health challenges facing our state and nation.HOPE Framework, or Healthy Outcomes from Positive Experiences can ease toxic stress and help children and youth grow into more resilient, healthier adults. HOPE identifies ways that our communities and systems of care can better ensure that all children have more positive experiences and that all families have support to nurture and celebrate their strengths. The Four Building Blocks of HOPE are composed of key positive childhood experiences (PCEs). The sources of those experiences and opportunities are the foundation for healthy childhood development. 

Discover how Community Medical Centers (CMC) in California's Central Valley transformed healthcare over the past decade with trauma-informed practices. Partnering with Resilient Beginnings Network at the Center for Care Innovations, they deepened their commitment, hiring community health worker Victoria Franco and social worker case manager Maria Moreno. Together, they administer ACEs screenings, conduct follow-ups, and support care teams, empowering providers to prioritize quality medical care. Join Victoria, Maria, and CMC's Chief Behavioral Health Officer, Alfonso Apu, as they discuss providing guidance in trauma-informed care and the evolving focus on cultural sensitivity and patient-centered approaches.Learn more about the people, places, and ideas in this episode: Community Medical Centers (CMC), a growing non-profit network of neighborhood health centers serving San Joaquin and Solano counties in Northern California. CMC provides primary medical, dental, and behavioral health care along with supportive services to individuals and families in need.Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thriveWhat are adverse childhood experiences (ACEs)?About the Pediatric ACEs and Related Life Events Screener (PEARLS)Example of PEARLS tool (for child)"How One California Clinic Tapped a Bilingual Medical Assistant to Lead ACEs Work" - article featuring CMC (May 2023) 

In this episode, we explore the world of Alternative Payment Models (APMs) in healthcare. APMs offer a revolutionary approach to incentivizing high-quality, cost-efficient care delivery. CCI's own, Jessica Ortiz, is joined by Amit Pabla of Valley Community Healthcare in Los Angeles, in this engaging conversation around the changing landscape of healthcare payments. From his unique operational perspective, Amit offers practical insights for healthcare organizations considering a transition to this model, and discusses the diverse applications of APMs as it pertains to social drivers of health. He also unveils essential elements of this cultural shift in healthcare and the journey towards a value-driven and quality-centric approach. Learn more about the people, places, and ideas in this episode: Amit Pabla, Chief Operating Officer at Valley Community HealthcareCal AIM explained (California Health Care Foundation)Alternative Payment Models (Centers for Medicare & Medicaid Services)Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

There are two sides of referral management to handle – inbound and outbound. In light of the growing need to adopt a low-touch approach that taps into technology while also leveraging workforce skills, Altura Centers for Health sought to make the referral management process as self-sustaining and automated as possible. To better tackle their large volume of referrals, they've begun to implement a new referral system that manages most of the inputs, thereby freeing up more staff from the inbound referral processes. We hear from Arnie Reynoso, chief information officer at Altura Centers for Health, as he talks about their efforts to minimize the need for staff involvement in referral management, from referral to specialist review, scheduling, and ultimately, patient care. Learn more about the people, places, and ideas in this episode: Arnie Reynoso, Chief Information Officer at Altura Centers for HealthHealthViewX - helping healthcare providers orchestrate care continuum pathways and enhance the experience of patients, providers, and communitiesTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

What is equity-centered community design? This transformative concept focuses on centering the voices and decision-making power of individuals with lived experience, who Creative Reaction Lab refers to as “living experts.” It also calls on human-centered design experts and others to use their leverage, access, and influence to support and amplify community voices. In this session, CCI's Chris Conley chats with Hilary Sedovic, a systems thinker and former learning & education director at Creative Reaction Lab. Sedovic, who calls herself a “redesigner for justice,” sheds light onto the key role that design allies have in empowering living experts. Creative Reaction Lab emphasizes building quality relationships, humility, and embracing a collective investment in community well-being in order to move towards greater equity and inclusivity in design. Learn how this type of civic engagement and the redesigning for justice movement can move us to reshape the narrative -- creating a just world through authentic collaboration and community-centered approaches in the design process.Here's where you can learn more about the people, places, and ideas in this episode: Hilary Sedovic, Systems Thinker | Redesigner for Justice | Pragmatic IdealistCatalyst, CCI's design thinking training programCreative Reaction Lab, building a youth-led, community-centered movement of a new type of Civic Leader: Redesigners for Justice.

What does "community" mean to you? We chat with Anna Radoff, a diversity, equity, and inclusion (DEI) lead strategist at Justice Informed, a social impact consulting firm. Anna helps us unpack what it means to engage stakeholders, invest in relationships, share power, create intergenerational change, and more!Here's where you can learn more about the people, places, and ideas in this episode: Anna Radoff, a diversity, equity, and inclusion (DEI) senior strategist at Justice InformedCatalyst, CCI's design thinking training programJustice Informed CEO Xavier Ramey, who we interview  in Episode 37, Changing the Face of Expertise

Resolving care gaps requires more than simply introducing technological platforms and helping patients get familiar with digital processes. Despite the rise of video visits to help patients expand their access to numerous services, health centers are finding that a robust virtual care team experience may not necessarily be what all patients are looking for. This learning has helped Petaluma Health Center to focus more resources on patient navigation support as well as accommodations for in-person visits. The goal is not that every patient has a video visit, but that every patient gets the kind of visit that's most appropriate for them.Learn more about the people, places, and ideas in this episode: Jessicca Moore, FNP, and Director of Innovation at Petaluma Health CenterTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

For many health centers and clinics, educating a diverse patient population about digital tracking tools to monitor blood pressure is a challenge. However, learning to adapt based on patient needs is vital to ensure both continuity of care and staff bandwidth. Asian Health Services (AHS) in Oakland, California, leverages health coaches and digital health advocates to support these evolving needs. They work closely with community members with varying levels of digital literacy as well as hypertension requiring different levels of management. For the care team, this allows them to move from a labor-intensive and sometimes inconsistent approach to hypertension, to the lighter-touch practice of remote blood pressure monitoring.In our conversation with George Lee, he shares Asian Health Services' multi-phase journey in patient education for remote care and where they've had to pivot along the way in order to better integrate  IT into their existing operations.Learn more about the people, places, and ideas in this episode: Dr. George Lee, Chief Innovation Officer at Asian Health ServicesTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

Artificial intelligence (AI) has been an emerging hot topic over the last several months with the rise of Open AI's ChatGPT, Microsoft's integration of ChatGPT technology into its Bing search engine, and Google's announcement of its own chatbot, known as Bard. And while there are concerns about the more “general AI” technologies built to improve neural network capabilities so they are comparable to those of humans, health care systems are able to expand their services by leveraging the more familiar “narrow” or single-task AI tools, such as virtual chat assistance. Deploying this kind of AI technology can lead to an enhanced self-service experience for patients. We welcome Matt White, Director of Innovation at Contra Costa Health Services (CCHS), who shares how they've begun to thoughtfully integrate AI technology in order to better understand their patient engagement, with the ultimate aim to provide a consistent experience across all digital channels.Learn more about the people, places, and ideas in this episode: Matt White, Director of Innovation at Contra Costa County Health ServicesHyro.aiTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

Health Pilots returns in 2023 and we're kicking off this year with an “in-case-you-missed-it” episode from 2022, featuring one of our top, most popular episodes in this "Best of Health Pilots." Enjoy!Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall appointment is a major slog for clinic staff. The flurry of activity around COVID-19 tests and vaccines has only compounded that problem, as patients encounter jammed phone lines and long wait times. But starting in 2021, Tiburcio Vasquez Health Center began piloting an automated patient recall system — one that offers easier, more efficient outreach, as well as the personalized text message nudge patients need.Here's where you can learn more about the people, places, and ideas in this episode: Caleb Sandford, Chief Transformations Officer at Tiburcio Vasquez Health CenterArtera.io (formerly WELL Health)Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communitiesFollow CCI on: LinkedIn, Twitter, Facebook, and get the latest news, updates, ideas straight to your inbox!Podcast production services by Wayfare Recording Company.© 2023 Center for Care Innovations. All Rights Reserved.

Video visits – a component of telehealth, hold both great promise and great responsibility. For health system leaders, it's an opportunity to deliver high quality care to more people. At the same time, if we're not intentional about implementing this service, we risk exacerbating the existing health disparities in our communities. With us for this episode are Jason Cunningham of West County Health Centers (WCHC) and Jeffrey Glenn of Neighborhood Healthcare. Both have successfully implemented telehealth video at their respective organizations through the strategy of aligning their leadership and providers to make video visits a priority. This is our final episode for 2022! Thank you for subscribing to Health Pilots and for being with us all year.Here's where you can learn more about the resources, people, and places in this episode:Telehealth Improvement Community Fund - The initiative is designed for community health providers who want to increase video visits by learning from other organizations tackling similar issues.Advanced Telehealth Coordinator Certificate — online course  [training resource] - University of Delaware, Div. of Professional and Continuing Studies: Leverage telehealth technologies to improve healthcare access and manage the business aspects of telehealth. No telehealth experience necessary! Geared toward professionals and providers from a variety of backgrounds. This program is available as a customized training program for groups or organizations.Telehealth Course Finder [training resource] - The California Telehealth Resource Center (CTRC) offers no-cost, unbiased training and educational resources that help California providers and patients get the most from telehealth. CTRC maintains an ever-expanding list of telehealth focused training courses.West County Health Centers - Provides comprehensive, quality and accessible health care services to the communities of western Sonoma County.Neighborhood Healthcare - Provides a wide range of medical, dental, and behavioral health services, along with programs and resources designed to improve the health and happiness of the communities throughout San Diego and Riverside counties.CCI 2022 Year in Review - Together, we at Center for Care Innovations (CCI) made great strides toward creating fair, just, and inclusive opportunities to be healthy. We invite you to take an inside look at our extraordinary collaborations this year!...Follow CCI on LinkedIn and on Twitter!

Health centers can integrate new technology to improve their patients' experiences before they even reach the front door. In this episode, we follow Altura Centers for Health throughout the COVID-19 pandemic in their campaign to enhance their digital check-in process. By working with two technology partners to develop an API – a software interface that allows different computer programs to communicate with each other – Altura Centers not only made their patient intake experience more efficient, but modeled how the health care safety net can leverage successful partnerships with technology vendors.Here's where you can learn more about the people, places, and ideas in this episode: Arnie Reynoso, Chief Information Officer at Altura Centers for HealthOTech (now part of HealthMark Group) will streamline your patient experience with solutions for pre check-in, check-in, and electronic formsWELL Health (now Artera) delivers a platform-level patient communications solution that integrates across a health system's tech stack (EHRs/EMRs, single-point solutions, apps, and more) to deliver patients a simple, cohesive communications experience while reducing workload for healthcare staffTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.

We're bringing you a special crossover episode with Coleman Associates Innovation Podcast! Host Adrienne Mann is joined by CEO of Coleman Associates, Melissa Stratman, and CCI's own Sofi Bergkvist, as they share their thoughts on rebounding from the COVID-19 pandemic and launching into the future of health care. Hear about how they're dealing with staff burnout, tackling health disparities, facing the impacts of climate change, and personalizing health care for underserved populations.Here's where you can learn more about the people, places, and ideas in this episode: Coleman Associates | Innovation Podcast | LinkedInTelehealth Improvement Community Fund - NEW GRANT OPPORTUNITY! The Telehealth Improvement Community Fund is working to expand access to video visits, particularly for people who have experienced economic disparities, housing and food insecurity, institutional discrimination, or violence.  It's offering $15,000 grants, tools, resources, and peer support. Learn more and apply by November 10, 2022!© 2022 Center for Care Innovations. All Rights Reserved.

To assess patients on a one-to-one basis for social determinants of health (SDOH) is an important, yet often high touch process conducted by health center staff. So what might a lower touch approach to these vital screenings look like? Northeast Valley Health Corporation (NEVHC) sought to explore  innovative solutions in order to assess the specific needs of their over 80,000 patients throughout Los Angeles County. Today we hear from Debra Rosen and Alejandra Mata at NEVHC about their exciting and ongoing journey in digitizing the patient screening process. They share how integrating different tools on a familiar platform can better identify specific patient population needs and allow them to offer pertinent community resources more widely - while also impacting the provider's quality of service at the point of care.Here's where you can learn more about the people, places, and ideas in this episode: Debra Rosen, RN, MPH, Director of Quality, Health Equity, and Innovation; and Alejandra Mata, Associate Director of Health Equity - Northeast Valley Health Corporation (NEVHC)One Degree, web and mobile platform that makes it easy for low-income families to find, manage, and review nonprofit and government servicesTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities. *Exciting announcement! The "Test to Treat" Equity Grant application cycle is now open! Funded by California Department of Public Health (CDPH), this grant supports safety net clinics to quickly treat patients testing positive for COVID-19. The grant period is 10 months and amounts range from $50,000 to $1,000,000. Learn more now and apply by September 30, 2022 at T2Tgrants.org. © 2022 Center for Care Innovations. All Rights Reserved.

Rolling out a new phone system can be a daunting undertaking for health centers, especially because it involves call center personnel as well as office managers, medical assistants, and IT staff. During the pandemic, this pivot was especially important to support staff who found themselves shifting to remote work or bouncing between their home and office workstation. West County Health Centers made this leap, switching from traditional phone hardware and a reliance on telecom engineers to internet-based phones and a cloud-based system. Its leaders confirm it was a challenging endeavor, but one that was well worth it in the long run.Here's where you can learn more about the people, places, and ideas in this episode: Summer Penn, Director of Clinical Informatics at West County  Health CentersDialpad, an all-in-one voice -over-IP (VoIP) cloud-based platform that provides voice calling, messaging, and meetingsTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.© 2022 Center for Care Innovations. All Rights Reserved.

We chat with Xavier Ramey, chief executive officer of Justice Informed, a social impact consulting firm. He is an award-winning social strategist, noted public speaker, and conflict mediator. Xavier discusses with us the importance of language, ideas, narrative — and then how to create new, more impactful strategies.Here's where you can learn more about the people, places, and ideas in this episode: Xavier Ramey, chief executive officer, Justice InformedCatalyst, CCI's design thinking training program© 2022 Center for Care Innovations. All Rights Reserved.

Happy Summer! CCI is taking a break this August. During this organization-wide closure, CCI staff are planning to “unplug” together — rescheduling activities, snoozing notifications, and turning off screens. If you're also looking to unplug, you should find this episode particularly compelling! We invite you to take a moment to [re]listen to one of last year's most popular Health Pilots episodes called, “Readiness, Response, Recovery, and Renewal.”This "4 R's" framework covers the different phases of the pandemic: readiness, response, recovery, and renewal. Our hope is that this scaffolding can help health centers and other safety net organizations navigate the evolving crisis.Here's where you can learn more about the people, places, and ideas in this episode: Dr. Irene Sung, CCI coachDr. Ken Epstein, CCI coachResilient Beginnings Network, a CCI program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thriveHeal SF, a comprehensive effort to provide immediate and coordinated mental health services for San Francisco's public, private, and non-profit health care providersRetired Public Health Leaders Respond to COVID Mental Health Crisis, Heal SFTrauma Transformed, an organization that advances trauma-informed and healing-centered systems© 2022 Center for Care Innovations. All Rights Reserved.

What does it look like to reshape the experience of scheduling appointments in a way that enhances the continuity of care? Patients manage competing commitments and may face certain barriers to make appointments and follow-ups. Community health center staff members are tasked daily with a large volume to meet the often insurmountable expectations of appropriately matching a given patient to the correct provider to a timely appointment. Petaluma Health Center took on this challenge leading with a data-driven and patient-attuned mindset aimed to optimize appointment utilization while also better enriching staff capability despite limited human resources, and overall ensuring for greater access to health.Here's where you can learn more about the people, places, and ideas in this episode: Kimberly Keller, Director of Business Operations at Petaluma Health CenterJessicca Moore, Family Nurse Practitioner and Director of Innovation at Petaluma Health CenterAidan Health PRAPARE Screening ToolWELL HealthTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.© 2022 Center for Care Innovations. All Rights Reserved.

"No has always meant go to me," says Tiffanie Harrison, a passionate educator, equity designer, and entrepreneur. We chat with Tiffanie about her work leading diversity, equity and inclusion (DEI) initiatives at schools and companies across the country. Learn about centering lived experience, how to create "brave spaces," community engagement, and more.Here's where you can learn more about the people, places, and ideas in this episode: Tiffanie Harrison, an educator and strategist with a community focusRound Rock Independent School DistrictRound Rock Black Parents AssociationLife, Liberty, and the Pursuit of HealthCatalyst, CCI's design thinking training program© 2022 Center for Care Innovations. All Rights Reserved.

What does it take for an entire network of safety net health centers to transition to a new electronic health record (EHR) system — one that enhances coordinated care and is better equipped to serve their communities? For Community Health Center Network (CHCN), it was a multiyear journey involving many readiness assessments, drumming up excitement to encourage staff buy-in, and lots of collaboration across all levels of the organization. In this episode, we discuss lessons learned  and the bright spots of this enormous project. Here's where you can learn more about the people, places, and ideas in this episode: Molly Hart, director of clinical optimization, Community Health Center Network (CHCN)Amit Pabla, chief quality and transformation officer, Axis Community Health (Note:  He has since moved on from this role.)Oregon Community Health Information Network (OCHIN)OCHIN EpicTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.© 2022 Center for Care Innovations. All Rights Reserved.

A patient portal is a great innovation, but busy clinic staff don't have time to help every patient get set up on them and answer all their questions about it. In addition, patients often need ongoing support on how to communicate with their provider on the website, get updates, and access their health records.Enter the Health Tech Navigators — people serving in a role that is for the community, by the community.  These Navigators, hired directly from the community, work closely with patients to support not only enrollment, but to increase portal use and to bridge gaps in healthcare accessibility that have long existed with language, culture, trust, and tech literacy. Listen to how the Los Angeles Department of Health Services (LADHS) created and supports its Health Tech Navigator program to surface a growing practice of cultural humility and competency in patient engagement.Here's where you can learn more about the people, places, and ideas in this episode: Anshu Abhat MD, MPH, Director of Patient Engagement in the Office of Patient Access at LADHSMayra Ramirez, MSW, ASW, Staff Analyst, Program Manager with the Patient Engagement Program at LADHSLA Health Portal AppTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.© 2022 Center for Care Innovations. All Rights Reserved.

We chat with Levi Baer, a facilitator and coach who believes that joy, justice, and community are all at the heart of meaningful progress. His work focuses on creating welcoming spaces that are grounded in diversity, equity, and inclusion (DEI) practices and anti-racism. Levi shares with us that trust is a foundation for equity work, as well as collaboration.Here's where you can learn more about the people, places, and ideas in this episode: Levi Baer, a facilitator and community builder from ChicagoSecond Shift, a community-focused co-working spaceCatalyst, CCI's human-centered design training program© 2022 Center for Care Innovations. All Rights Reserved. 

Can a more advanced patient portal improve face-to-face visits? Appointments are often jam-packed with asking key questions, deploying screening tools, and then chronicling all those answers that it's increasingly difficult to also analyze patient data and provide insightful, in-the-moment guidance. Shasta Community Health Center bet that a revamp of its patient portal could enable patients to take a more active role in their care while also improving provider workflows. In this episode, we discuss how staff, patients, and other key stakeholders all collaborated on retooling and optimizing this platform.Listen all the way through to the end for a special guitar jam from our guest!Here's where you can learn more about the people, places, and ideas in this episode: Charles Kitzman, chief information officer, Shasta Community Health CenterInteliChartTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities© 2022 Center for Care Innovations. All Rights Reserved.

Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall appointment is a major slog for clinic staff. The flurry of activity around COVID-19 tests and vaccines has only compounded that problem, as patients encounter jammed phone lines and long wait times. But starting in 2021, Tiburcio Vasquez Health Center began piloting an automated patient recall system — one that offers easier, more efficient outreach, as well as the personalized text message nudge patients need.Here's where you can learn more about the people, places, and ideas in this episode: Caleb Sandford, chief transformation officer at Tiburcio Vasquez Health CenterWELL HealthTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities© 2022 Center for Care Innovations. All Rights Reserved.

During the COVID-19 pandemic, we have seen health care organizations innovate rapidly to meet the ever-changing needs of a global crisis. As we go into our third pandemic year, we're taking a step back to examine whether healthcare is more or less equitable now. Listen to this candid conversation with three leaders about the changes and ongoing challenges to flip existing power dynamics within healthcare institutions so that care is anchored in the needs of the underserved communities.Here's where you can learn more about the people, places, and ideas in this episode: Sofi Bergkvist, president, Center For Care InnovationsMichael Lok, planning manager, Asian Health ServicesSylvia Hacaj, director of development and communications, LifeLong Medical CareEric Lam, account and strategy partner, ExygyWebinar: State of Equity: Healthcare for our Safety Net© 2022 Center for Care Innovations. All Rights Reserved. 

In need of a recharge? Perhaps a new approach to working through change? We're joined by Tabitha Thomas — a longtime crisis counselor and centering practitioner — who guides us through a ~12 minute centering practice. Following the  meditation, Tabitha unpacks some of her learnings as a student of Emergent Strategy, a book written by social justice facilitator and fellow somatics practitioner, Adrienne Maree Brown. Tabitha threads those lessons with that of human-centered design, namely from CCI's Catalyst program, and she shares guiding principles that inspire us to navigate through this pandemic with intention.Here's where you can learn more about the people, places, and ideas in this episode: Tabitha ThomasCentering as a meditation practiceGenerative SomaticsEmergent Strategy by Adrienne Maree BrownWEAVE, Inc.Catalyst, CCI's human-centered design programCCI Webinar: Practicing Centering and Emergent Strategy During Trying Times© 2022 Center for Care Innovations. All Rights Reserved.

Similar to our last episode with Axis Health, we dive into another health center's digital health solution journey in remote patient monitoring (RPM) during the pandemic — piloting a platform and process that allows patients to take their blood pressure at home, with the data then gathered and assessed by the care team. We chat with Northeast Valley Health Corporation as they share some of the early successes and challenges faced in using this platform with regards to patients' controlled and uncontrolled blood pressure rates, as well as what implementing RPM looks like in the near future. Learn more about the key role of care coordinators and care teams in advancing this work forward.Here's where you can learn more about the people, places, and ideas in this episode: Debra Rosen, RN, MPH, Director of Quality and Health Education, Northeast Valley Health CorporationRimidiTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities© 2022 Center for Care Innovations. All Rights Reserved.

To kick off 2022, we're excited to have Dr. Mai-Khanh Bui-Duy from Salud Para La Gente share the impact of her organization's work as participants in our Connected Care Accelerator (CCA). Mai gives us insight into the benefits of engaging with her fellow participants, as well as how the program has supported her ongoing journey to provide telehealth. Listen to learn about the challenge of shifting patients to video visits, resources shared and adapted by this learning collaborative, and more.The Center for Care Innovations is continuing the growth of this learning community with a new opportunity for California-based safety-net organizations to participate in the next phase of this program, which will focus on innovation projects to advance equity in telehealth access. For more information and details on how to apply, visit careinnovations.org.Here's where you can learn more about the people, places, and ideas in this episode: Connected Care Accelerator: Equity Collaborative - Apply now! The request for applications is now open through March 16, 2022Virtual Care Learning Hub - CCI shares the best of the best for achieving health equity through virtual care. This learning hub synthesizes 20+ years of experience filled with great ideas you can start testing right awayMai-Khanh Bui-Duy, MD, Director of Population Health and Health Education, Salud Para La Gente© 2022 Center for Care Innovations. All Rights Reserved.

What is remote patient monitoring? In this episode, we talk with Axis Community Health about launching a digital health solution that captures and records a patient's blood pressure data in the comfort of their own home — all in the middle of the pandemic. Our hope is by sharing the highs and of this pilot project, safety net organizations can apply these lessons learned to their own challenges.Here's where you can learn more about the people, places, and ideas in this episode: Amit Pabla, chief quality and transformation officer, Axis Community HealthCareSignalTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities© 2021 Center for Care Innovations. All Rights Reserved. 

“Positive childhood experiences can help a person become resilient or heal from adversity,” says Dr. Robert Sege, a pediatrician and a professor at the Tufts University School of Medicine. In this episode, Dr. Sege discusses the Healthy Outcomes from Positive Experiences, or HOPE, framework, a new way of seeing and discussing  experiences that support children's growth and development.Here's where you can learn more about the people, places, and ideas in this episode: Dr. Robert Sege, a pediatrician and a professor of Medicine at Tufts University School of Medicine, where he directs the Center for Community-Engaged Medicine.Healthy Outcomes from Positive Experiences, also known as HOPE, frameworkAdverse childhood experiences, also known as ACEsResilience Beginnings Network, a CCI program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive© 2021 Center for Care Innovations. All Rights Reserved.

While “design thinking” is a dynamic improvement and innovation tool, it can also facilitate dehumanization and anti-Blackness. But when we combine the approach with community organizing — a powerful strategy for building people power and righting injustices — this collaboration has the ability to transform the well-being of our most vulnerable populations.Here's where you can learn more about the people, places, and ideas in this episode: Aida Mariam Davis, CEO and founder, Decolonize DesignCelina Culver, community organizer, Pennsylvania United and the Voice of WestmorelandTsega Tamene, head of data science and evaluation, Pillsbury United CommunitiesKelsei Wharton, community associate, Obama FoundationCCI Webinar: Designing Through People Power© 2021 Center for Care Innovations. All Rights Reserved.

Dr. Alicia Lieberman is a renowned psychologist, professor, author, and researcher who directs UCSF's Child Trauma Research Program. As a trilingual and tricultural Jewish Latina born and raised in Paraguay, she has a special interest in cultural issues involving child development, child rearing, and child mental health. In this episode, she explains how she helped develop the TRIADS framework, a model for adverse childhood experiences (ACEs) screening and strength-based counseling based on trust, empathy, consent, and mutual respect.Here's where you can learn more about the people, places, and ideas in this episode: Dr. Alicia Lieberman, director of UCSF's Child Trauma Research ProgramAdverse childhood experiences, also known as ACEsTrauma and Resilience-informed Inquiry for Adversity, Distress, and Strengths, also known as TRIADS, a framework to talk with patients about adverse childhood experiences and create healing relationshipsCalifornia ACEs Learning and Quality Improvement Collaborative, also known as CALQIC, a CCI programCCI: TRIADS Framework: An Approach to Understanding, Helping, and Healing People Who Experience TraumaCCI: Widening the Health Care Lens: Lessons from CALQIC's Opening Session on Childhood Trauma and Healing© 2021 Center for Care Innovations. All Rights Reserved.

We can't solve health inequities in a vacuum. To truly eliminate health disparities, it's crucial to involve patients and the community and co-design solutions with them. We talk to folks who have partnered with community members and patients to tackle inequities linked to race, ethnicity, poverty, and class. Discussing their journey and challenges, these leaders tell care teams the crucial steps they need for success. Here's where you can learn more about the people, places, and ideas in this episode: Mary Minniti, senior policy and program specialist, Institute for Patient- and Family-Centered CareKelly Bruno, president and chief executive officer, National Health FoundationLibby Hoy, founder and chief executive officer, Patient & Family Centered Care PartnersLeticia Reyes-Nash, director of programmatic services and innovation, Cook County Health and Hospitals SystemMaria Lemus, executive director, Vision y CompromisoCCI: Just Listen: Taking on Health Inequities through Patient and Community EngagementCCI: Tackling Bias, Fear, Inequality, and Disrespect: Tosan Boyo's Blueprint for a Successful Equity Journey in HealthcareCCI: Racial Inequities in Health Care: What is Holding Us Back?American College of Physicians: What's the benefit of patient, family engagement?Association of State and Territorial Health Officials: The Economic Case for Health EquityBaker Institute:  Just Medicine: A Cure for Racial Inequality in U.S. Health Care© 2021 Center for Care Innovations. All Rights Reserved.

We've been talking a lot about "design thinking" on this podcast lately. Now, it's your chance to get involved in Catalyst, our award-winning training program that teaches an approach to problem solving that is rooted in understanding people's needs and experiences. Learn about the application process, building new mindsets, and how you can contribute to the future of community health. Here's where you can learn more about the people, places, and ideas in this episode: Catalyst, CCI's design thinking training programApplications will open on October 6, 2021 at careinnovations.org. The deadline to apply is Nov. 19, 2021.Using Design Thinking to Prescribe Food as Medicine© 2021 Center for Care Innovations. All Rights Reserved.

Luke Entrup is an executive coach and consultant who works with high growth startups to strengthen their organizational culture and leadership in an ever-changing environment. We know Entrup because he spent many years as director of innovation at West County Health Centers and Petaluma Health Center, and he is also an alumnus of CCI's design thinking training program. In this discussion, Entrup shares his foolproof meeting structure that supports a culture of innovation, as well as the role of leadership in its success.  Here's where you can learn more about the people, places, and ideas in this episode: Luke Entrup, a partner at Evolution, a coaching, consulting, and investment firmCatalyst, CCI's human-centered design training programBuilding a Culture of Innovation Through LeadershipWest County Health CentersPetaluma Health Center© 2021 Center for Care Innovations. All Rights Reserved.

Dr. Blake Gregory is the medical director at Alameda Health System and an alumna of Catalyst, CCI's human-centered design training program. She shares how the "design thinking" skills she learned now play a central role in her work. Learn about the surprising benefits of having all staff engage in hiring, how Gregory uses "affinity clustering" on a weekly basis, and why  encouraging people to draw their experiences increases empathy and understanding.Here's where you can learn more about the people, places, and ideas in this episode: Dr. Blake Gregory, medical director at Alameda Health SystemCatalyst, CCI's human-centered design training programThree Ways to put Human-Centered Design Methods to Work with Staff and ColleaguesAffinity ClusteringCase Study: Cultivating Workplace Happiness© 2021 Center for Care Innovations. All Rights Reserved. 

Why do we treat addiction so differently than we do all other chronic diseases? That's a question that Dr. Joe Sepulveda has been asking for years. A board-certified psychiatrist specializing in addiction treatment at the Family Health Centers of San Diego, he founded the organization's medications for addiction treatment (MAT) program. He urges primary care providers to embrace addiction treatment as they do diabetes, hypertension, and other common chronic diseases: without bias or judgement. Here's where you can learn more about the people, places, and ideas in this episode:Dr. Joe Sepulveda, assistant medical director at Family Health Centers of San DiegoAddiction Treatment Starts Here, CCI's portfolio of programs that are working to curb the opioid epidemic in CaliforniaTreating Addiction as a Chronic Disease: 10 Key Takeaways for Primary Care ProvidersTackling America's Deadliest Drug Epidemic: How CCI Helped Transform Addiction Treatment During the Pandemic  What are Medications for Addiction Treatment (MAT) for Opioid Use Disorder?FYI: We're taking a summer break from August 23 to September 6. During this organization-wide closure, CCI staff are planning to “unplug” together — rescheduling activities, snoozing notifications, and turning off screens. To learn why rest is a key part of our pandemic recovery, listen to this podcast episode. Health Pilots will return on September 8.© 2021 Center for Care Innovations. All Rights Reserved.

How do you create meaningful connections? Jill Rees of West County Health Centers, one of CCI's longtime collaborators, shares how she builds rapport with her patients, so that she can hear deeply authentic stories and get to the “why” behind their answers. Jill advises us to sit down, be real, and listen patiently. If you are looking to better engage end users, clients, or staff, there will be a ton of takeaways from this discussion for you.Here's where you can learn more about the people, places, and ideas in this episode:Jill Rees, Ph.D., associate director of behavioral health, West County Health CentersCCI Webinar: How to Connect with People and Hear their Authentic Stories© 2021 Center for Care Innovations. All Rights Reserved. 

Are you wondering how to create a culture of innovation within your organization? We know it isn't easy. So we're discussing how you can start to build a foundation for this important work. Here's where you can learn more about the people, places, and ideas in this episode:Lynne Maguire, innovation and strategy consultantCCI's Colorado Health Innovation Community (CHIC)Columbus Regional Health2017 Design Value Award Winner:  Developing an organizational capacity for innovation without breaking the bank© 2021 Center for Care Innovations. All Rights Reserved.

Are you drowning in data, but no one is quite sure what to do with it? Do you find you're spending more and more on technology systems, yet still don't have the information you need? CCI's newest online course, Building a Data Driven Culture, is here to help. In this episode, our expert faculty discuss the fundamental concepts, techniques, and tools that will support your work to make the most of your organization's data.Here's where you can learn more about the people, places, and ideas in this episode:Building a Data Driven CultureCCI AcademySA Kushinnka, CCI expert facultyJerry Lassa, CCI expert faculty© 2021 Center for Care Innovations. All Rights Reserved. 

Are you interested in integrating self-care practices into your daily work? Dana Valley, the director of quality management at West County Health Centers, shares her own journey, as well as the short, fun rituals that help her staff and wider community to engage in mindfulness.Here's where you can learn more about the people, places, and ideas in this episode: Dana Valley, Director of Quality Management, West County Health CentersSonoma Community Resilience CollaborativeThe Center for Mind-Body MedicineCCI Peer Workshop: Taking Time for Self-Care During the Workday© 2021 Center for Care Innovations. All Rights Reserved.

Do you know someone who is unsure about taking the COVID-19 vaccine? If so, knowing their barriers and beliefs can help you understand how to start a conversation with them. CCI and the National Association of Community Health Centers (NACHC) host a lively discussion about innovative community outreach practices for COVID-19 vaccination. We focus on key research around "vaccine personas," and frontline stories from community health centers. Advance health equity and design out-of-the-box solutions! Here's where you can learn more about the people, places, and ideas in this episode:Sofi Bergkvist, president of the Center for Care InnovationsDr. Ron Yee, chief medical officer and senior vice president of the clinical affairs division of the National Association of Community Health CentersSema Sgaier, co-founder and chief executive officer of Surgo VenturesDeliana Garcia, director of international projects and emerging issues at the Migrant Clinicians NetworkShelley Spires, chief executive officer of Albany Area Primary Health CareCCI Webinar: The Four Types of People Reluctant to Get a COVID-19 Vaccine — And How to Engage Them 

Want to improve your team's problem-solving skills? Quality improvement is an evidence-based methodology that provides a step-by-step approach to improving performance. We're celebrating the launch CCI's newest online course, ABCs of Quality Improvement. In this episode, our expert faculty explains why you should sign up for this free resource today! Here's where you can learn more about the people, places, and ideas in this episode:ABCs of Quality ImprovementCCI AcademyDenis Armstorff, CCI Expert Faculty© 2021 Center for Care Innovations. All Rights Reserved.

We're talking about the 4 R's framework which covers the different phases of the pandemic: readiness, response, recovery, and renewal. Our hope is that this scaffolding can help health centers and other safety net organizations navigate the crisis.Here's where you can learn more about the people, places, and ideas in this episode: Dr. Irene Sung, CCI coachDr. Ken Epstein, CCI coachResilience Beginnings Network, a CCI program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thriveHeal SF, a comprehensive effort to provide immediate and coordinated mental health services for San Francisco's public, private, and non-profit health care providersRetired Public Health Leaders Respond to COVID Mental Health Crisis, Heal SFTrauma Transformed, an organization that advances trauma-informed and healing-centered systems © 2021 Center for Care Innovations. All Rights Reserved.

Interested in becoming a more conscious co-designer? Two alumni of CCI's design thinking program — Selena Wilson and Landon Hill, staff at the East Oakland Youth Development Center (EOYDC) — share how they're navigating power dynamics to engage youth and parents as experts on their community and their own experience.Here's where you can learn more about the people, places, and ideas in this episode: Catalyst, CCI's human-centered design training programEast Oakland Youth Development CenterWebinar: Navigating Power Dynamics in Co-Design: East Oakland Youth Development Center© 2021 Center for Care Innovations. All Rights Reserved.