Podcasts about iiba

Helen Holder developed an idea to help her children talk about their fears during lockdown – and it proved to be highly effective. Now Helen is using the same powerful visualisation technique to help business change professionals name, and tame, their self-limiting beliefs. In this mindset-challenging BA Brew, Helen and the Brew Crew discuss common 'Mental Monsters' and share some practical strategies for challenging them. See the resource list below for a link to Fiona Kiss's ‘Problem Solving Duck' article. Helen Holder is Head of Business Analysis at RICS. She is also a volunteer with IIBA and YBA. FURTHER RESOURCES  BA BREWSBA Brew 20: Resilience (feat. Corrine Thomas) BA Brew 30: Confidence (feat. Philippa Thomas) BA Brew 45: Developing Positive Habits and Behaviours ARTICLES Mental Monsters: Name and Tame Your Limiting Beliefs Resilience Resources Strengths Spotting - Achieve your goals by leveraging your strengths StrengthsFinder 2.0 Foster a Growth Mindset with Mindset Advantage The Problem Solving Duck COURSES Introduction to NLP Workshop

Change is accelerating faster than ever — but are you managing it, or leading it? Do you know the difference? In this episode, I sit down with Yvonne Ruke Akpoveta, with The Change Leadership, an organization that advocates for change leadership as a capability and skillset. We talk about what change leadership looks like today and how it is more than a role or a methodology. It's a capability every professional needs, especially business analysis professionals who work at the intersection of people, process, and technology.From empathy to emotional intelligence, from handling resistance to shaping meaningful collaboration, this conversation is packed with practical insights you can use right away. If you've ever wondered, “Am I a change leader?” — the answer is yes. And Yvonne helps you see exactly why.

In this episode, hosts Chandra and Paul take their ongoing conversation with guest Nathan Diamond to discuss innovative uses of AI in the business analyst space, specifically within JD Edwards environments. Nathan Diamond shares how his IIBA certification and knowledge from the BABOK (Business Analysis Body of Knowledge) have empowered him to develop AI agents—using tools like Copilot and ChatGPT—to extract and organize requirements from meeting transcripts, improving consistency, efficiency, and collaboration across teams. They dig into the practical challenges of adopting such tools, the ongoing need for human judgment in business analysis, and the importance of keeping a personal touch in an AI-augmented world.04:58 From BABOK Knowledge to AI in Action12:58 Automation's Exciting and Scary Potential15:54 Adopting Tools: People Challenges20:46 AI Tools Enhancing Workflow Insights22:20 Paul asks Chandra where she is at with AI24:44 AI: Tool, Not Shortcut27:28 Script Generation29:50 Midwesternism of the Day

In this episode, hosts Chandra and Paul continue their discussion with Nathan Diamon from Ajinomoto Foods North America. This week's discussion is focused on the value of IIBA (International Institute of Business Analysis) certifications and the BABOK (Business Analysis Body of Knowledge). The conversation highlights the benefits of developing business analyst skills, the importance of practical experience before pursuing certifications, and how structured frameworks like BABOK add value in both tactical and strategic roles. They also discuss the balancing act of IT planning and governance, the changing roles within organizations as technology evolves, and the challenges of integrating new tools with core systems like JD Edwards. 06:05 Certification Timing Matters 07:15 BABOK as a Toolkit, Not a Script 13:37 Certifications as Career Multipliers 17:14 The Reality of Capacity (and Why It Gets Ignored) 20:41 Guardrails in a World of Shiny Tools 25:48 Two Sides of the Same Coin 28:58 Midwesternism of the Day Resources: International Institute of Business Analysis (IIBA): https://www.iiba.org/ IIBA Certifications: https://www.iiba.org/business-analysis-certifications/iiba-certifications/?_gl=1*ageg2m*_up*MQ..*_gs*MQ..&gclid=CjwKCAiAs4HMBhBJEiwACrfNZTqgFHRJcMr2XrGVnP_UOW9WGhIZikALWEFXKYhVa0NhMJ_uBO30nBoCKtMQAvD_BwE&gbraid=0AAAAAC7a0OTr8RyCJ9ZBlwcZYTrhcerJo

Ever wonder what real value looks like in business analysis—and how to show it with confidence?In this episode, host Susan Moore talks with trainer, author and owner of Bridging the Gap, Laura Brandenburg, to talk about what it means to deliver value as a business analysis professional. We explore why value goes far beyond documents and deliverables, how confidence shapes our impact, and where AI actually helps (and where it absolutely does not). We also discuss Laura's new eight step framework from her new book The Value Driven Business Analyst.

In this episode, Chandra and Paul chat with guest, Nathan Diamon from Ajinomoto Foods North America, about the role of business analysts in the JD Edwards (JDE) environment. Nathan shares his unique journey from IT infrastructure into business analysis, highlighting how technical skills and curiosity helped him navigate business processes and relationships. The conversation explores the value of IIBA (International Institute of Business Analysis) certifications, particularly the BABOK (Business Analysis Body of Knowledge), which provides foundational knowledge and best practices for business analysts. 03:53 Introducing Nathan Diamond 07:36 What Makes A Good Business Analyst? 13:14 What is the BABOK? 15:35 Business Analysis Certifications Overview 18:28 The Cost Of Skipping the “Why” 27:12 Midwesternism of the Day

Are you leaving your business analysis work to chance? Let's talk about why planning your business analysis work matters more than you think.In this episode, I sit down with Kathy Berkidge, speaker, trainer and business analysis practitioner, to explore one of my favorite topics from the BABOK® Guide—Business Analysis Planning and Monitoring. We discuss why business analysis planning gets overlooked, what a solid business analysis plan looks like, and how it impacts stakeholder engagement and overall project success. Whether you're working on a massive transformation or a quick enhancement, business analysis planning is a leadership skill that can elevate the importance of your work and how it directly relates to the outcomes of your initiative.

From agile insights to AI's impact on business analysis, discover the top Business Analysis Live! conversations that shaped our profession in 2025. In this special end-of-year episode of Business Analysis Live, we're hitting pause to celebrate the best of 2025. We look back at the top five episodes that got you thinking and inspired new ways to approach your business analysis. Whether you're curious about agile, the latest standards, or the art of asking great questions, this recap is packed with insights you won't want to miss. Join me as we reflect on what made these conversations so impactful!

Giving and receiving feedback doesn't have to feel awkward—discover how to turn it into a powerful relationship-building skill!In this episode of Business Analysis Live, I sit down with Paweł Sidorowicz to unpack the art (and science!) of feedback. We explore why feedback matters, how to give it thoughtfully, and what it takes to receive it with grace—even when it stings. From practical frameworks to real-life stories, this conversation is packed with insights you can use right away to strengthen relationships at work and beyond. If feedback has ever felt uncomfortable, this episode will help you rethink it as a gift, not a lump of coal.

What if the most influential voices in business analysis aren't the ones writing books, speaking at conferences or leading training but the ones who are talking with their peers about their experiences? In this episode of Business Analysis Live, I sit down with John Wisner, host of the BA Insights podcast, to explore how our everyday conversations impact the business analysis community. We talk about why connecting with peers matters, how creativity and adaptability fuel great analysis, and why sharing your authentic voice can break you out of your imposter syndrome mindset. From tailoring techniques to embracing AI, this episode is packed with insights for anyone who wants to rethink the importance of those breakroom conversations!

In this episode of Business Analysis Live, Susan sits down with Mate Toth, a Microsoft MVP and Power Platform consultant, to explore why human skills—yes, those so-called “soft skills”—are essential in tech. We talk about blending technical expertise with communication, storytelling, and adaptability, and why these skills give you a competitive edge whether you're a developer, data engineer, or business analyst. Plus, Mate shares his fascinating journey from cruise ship photographer to tech leader and community builder, and why he believes the future of work is “human first, builder next.”

What do opera singers know about business analysis? (Spoiler Alert: Turns out it's more than you think)In this episode of Business Analysis Live, I sit down with Elias Mokole, opera singer, educator, and communication coach, to explore how the power of your voice can transform the way you connect with stakeholders. We go beyond logistics and talk about the art of intentional communication, self-awareness, and authenticity. Whether you're introverted or extroverted, these practical insights will help you leverage your unique voice to build trust, adapt in the moment, and communicate with confidence.

What do AI and cybersecurity have to do with business analysis? More than you think.In this episode of Business Analysis Live, I'm joined by Bindu Channaveerappa—consultant, author, and global speaker—to explore the fast-evolving intersection of AI and cybersecurity. We unpack how these two domains collide, what business analysis professionals need to understand about risk, and how we can step into a more strategic role as organizations race to adopt AI. If you've thought that cybersecurity and AI are for tech teams, you'll find that this conversation is packed with insights that will help you rethink your role in the age of intelligent systems.

Feeling the pressure at work? You're not alone—and you don't have to power through it alone either. Let's talk about how empathy can help us stay grounded, connected, and effective amid the constant change and competing demands.In this episode of Business Analysis Live, I'm joined by Chris Hoquis, educator and entrepreneur, for a heartfelt and insightful conversation about how practicing empathy can help us perform better work. We talk about how business analysis professionals can show up with intention, connect with stakeholders, and foster meaningful connections—even in digital spaces. From psychological safety to self-reflection, we dig into the human side of business analysis and why it matters more than ever in a post-pandemic world.

Can cultural diversity supercharge your BA practice? Discover how language, empathy, and global perspectives unlock deeper stakeholder engagement.In this episode, I'm joined by Lungile Mnguni, a lead business analyst and business analysis community leader. September 24th, the date we recorded this episode, is Heritage Day in South Africa—a perfect moment to explore the rich intersection of culture and business analysis. Lungile and I explore how cultural diversity is a strategic advantage. From language and empathy to respect and inclusion, we discuss how these elements shape stakeholder engagement and team dynamics. This conversation is a celebration of what makes our global business analysis community so vibrant—and why cultural awareness is a must-have skill in your business analysis toolkit.Whether you're a seasoned BA or just starting out, this episode will inspire you to rethink how culture and connection drive performance, collaboration, and growth.

What do “Rethink, Reconnect, Revolutionize” mean for business analysis? Find out in this special episode of Business Analysis Live!

What is a Solutions Architect, and how do you become one? In this episode, Susan Moore sits down with Solutions Architect, Sachin Bhoria, who shares his journey from business analysis to solutions architecture. We dig into the technical and human skills needed for the work and the surprising role that curiosity and trust play in solving business problems. If you've ever wondered how this role bridges strategy and technology—or if you're considering it as your next career step—this conversation is full of insights you won't want to miss.

What if the secret to delivering real value isn't doing more, but thinking differently?In this episode of Business Analysis Live, I sit down with friend, storyteller, and author, Fabrício Laguna — the Brazilian BA — to explore the power of outcome-driven thinking. We talk about why focusing on outcomes (not just outputs) changes how we work, connect, and deliver change, and how this mindset can transform not only our projects, but our organizations and careers.Fabrício shares insights from his new book Please Hold: The Power of Outcome-Driven Thinking, blending the business analysis mindset with the art of storytelling. We talk about empathy, purpose, collaboration, and what it takes to move from “just doing tasks” to truly enabling change.

TVF 180 – Mastering Business Analysis In this engaging conversation on the Visibility Factor podcast, host Susan M Barber interviews Dr. Michael White, known as the BA Doc, who shares insights into the world of business analysis. He is the founder of The Business Analysis Doctor, a global and award-winning business analysis training provider specializing in IIBA certifications and practical business analysis. He has over a decade of experience in business analysis, project management, and training. Michael has driven innovation at some of the top financial institutions in the U.S. He currently holds a Doctorate in Business Administration (DBA), the CBAP, AAC, CBDA, CPOA, and CSSGB. Michael is also a public speaker, content creator, and the President of the IIBA Southeast Michigan Chapter. Takeaways Business analysis is about defining and understanding business problems. Effective communication is crucial for business analysts. Understanding organizational goals is key for business analysts. Transitioning from technical roles to business analysis is possible with the right mindset. The hardest part of being a business analyst can be managing expectations in new organizations. AI can enhance the effectiveness of business analysts if used correctly. Experience is often more valuable than certification in business analysis. IIBA plays a significant role in promoting the business analyst profession. New business analysts should focus on understanding processes and asking the right questions. Making your boss's job easier can elevate your career. Book recommended by Michael: Asking the Right Questions by M. Neil Browne and Stuart M. Keeley Find his YouTube Channel here: https://www.youtube.com/@thebadoc   Thank you for listening to The Visibility Factor Podcast!    Check out my website to order my book and view the  videos/resources for The Visibility Factor book.   As always, I encourage you to reach out! You can email me at hello@susanmbarber.com. You can also find me on social media everywhere –Facebook, LinkedIn, and of course on The Visibility Factor Podcast! I look forward to connecting with you!          If you liked The Visibility Factor Podcast, I would be so grateful if you could subscribe and leave a review wherever you listen to podcasts! It helps the podcast get in front of more people who can learn how to be visible too!       

Welcome to the 100th episode of Business Analysis Live!

In this episode of Business Analysis Live, Susan Moore is joined by Salesforce consultant and business analysis advocate Vanessa Grant to talk about what business analysis looks like when working with enterprise platforms, like Salesforce. They explore the evolving role of BAs in low-code/no-code environments and how business analysis work is critical even when it seems invisible. Vanessa shares her journey into the Salesforce ecosystem,the importance of business analysis planning, how technical debt creeps into platform implementations, and the adjacent skills business analysis professional need to grow from junior to senior roles. Whether you're a business analyst, product owner, admin, or just curious about business analysis for low code/no code enterprise platforms (not just Salesforce!),this conversation delivers practical insights with humor, honesty, and plenty of real-world examples.Don't forget to check out the Salesforce Business Analysis Trailblazer community that Vanessa discussed for more resources and networking opportunities. Link in the Resources section.

In this episode of Business Analysis Live, Susan Moore is joined by Iryna Sizikova, a business analysis leader in the medical device space, for a discussion into what it really takes to work in one of the most regulated, complex, and impactful industries out there - healthcare.Iryna shares her 18-year journey from junior analyst toshaping cross-organizational processes for a global medical device company. Along the way, she breaks down what makes healthcare different: the number of stakeholders, the constant need for documentation, and the critical role ofcompliance. From regulatory submissions and ISO standards to agile in a regulated environment, Iryna offers valuable insights into compliance, documentation, stakeholder collaboration, and why curiosity is your strongestskill in this field.

In this episode of Business Analysis Live, Susan Moore sits down with Tyler Kenny, the product manager behind the evolution of the ECBA (Entry Certificate in Business Analysis). Go behind the scenes to learn why the ECBA has changed, how AI and shifting workplace expectations influenced its redesign, and what it means to be "real-world ready" as a foundational business analyst today. Whether you're a candidate, hiring manager, or leader in the business analysis community, this conversation breaks down what you need to know.

In this episode of Business Analysis Live, we explorethe power of structured, standardized content in the age of generative AI. Susan Moore (IIBA) is joined by Stephanie De Waegenaere from Information Mapping to discuss how a decades-old methodology can dramatically improve howAI tools like ChatGPT and Microsoft Copilot perform.Learn why structured content isn't enough on its own, how totreat AI as a stakeholder in your documentation process, and why information mapping might just be the secret sauce for business analysts working with AI.Whether you're struggling with hallucinations in your AIoutput or looking to improve the ROI on documentation efforts, this conversation is packed with insights you won't want to miss.

In this episode of Business Analysis Live, Susan Moore isjoined by Kent McDonald—freelance product manager, author, and speaker—for a candid conversation on what business analysis professionals really need to understand about agile. Together, they explore the evolution (and dilution) of agile practices, the confusion around roles like product owner vs. business analyst, and how professionals can navigate agile environments without getting lost injargon or rigid frameworks.You'll hear real-world stories, practical advice, and arefreshing perspective on how business analysis professionals can meet the real definition of agile - supporting better collaboration, faster learning, andmeaningful outcomes for their teams.If you've ever felt boxed in by "the agile way" or wondered how to demonstrate your impact as a business analysis professional — this episode is for you!

In this episode of Business Analysis Live!, SusanMoore is joined by Deirdre Caren, Founder and Director of Agora Insights Ltd, for an in-depth conversation about the evolving role of business analysts in the age of AI. They discuss what it means to treat AI as a stakeholder, notjust a tool, and why documenting alone is no longer enough to call yourself a business analysis professional in the AI era. They unpack the concept of prompt engineering—highlighting how business analysts are already well-equipped for it—and explore the mindset shifts required to adapt through learning and unlearning. The conversation turns to the value of context making, the importance of conceptual models, and how AI can enhance human skills rather than replace them. You'll also hear about real examples of AI agents trained for business analysis and architecture roles, and how BAs can play a key partin shaping AI strategy within their organizations. Whether you're curious, cautious, or fully immersed in AI, this episode will inspire you to think critically about your future in the profession.  

In this episode of Business Analysis Live, SusanMoore is joined by business analysis practitioner, speaker and author, Pamela Paterson for a discussion into how AI and human skills combine to elevate stakeholder interviews. From tactical planning to empathy-driven conversations, discover how AI can be your trusted research assistant, whileyour human skills will help you uncover the “hidden” information in every interview. Pam shares insights from her upcoming book and real-world examples of how business analysts can harness both technology and emotional intelligence to drive better outcomes from their interviews.Whether you're new to interviewing or a seasoned BA, thisconversation will shift how you approach interviews in an AI-augmented world.

Asking the right questions is at the heart of great business analysis—and in this episode, we're taking a look at what makes a good question. Host Susan Moore is joined by Jamie Champagne, LinkedIn Learning instructor, author and speaker, as they explore how thoughtful questioning not only drives clarity and understanding but also empowers teams and uncovers valuable insights.Jamie brings her signature blend of energy and expertise to share practical techniques, real-world examples, and her favorite go-to questions that drive understanding and forward momentum.Whether you're leading stakeholder interviews, facilitating workshops, or just trying to make sense of business needs, this conversation will elevate your skills and mindset around one of the most fundamental tools in the BA toolkit.

Soft skills are often misunderstood as secondary totechnical expertise, but, in fact, they are fundamental to the success of both business analysis professionals and requirements engineers. In this episode of BusinessAnalysis Live!, we explore how and why soft skills make the difference in requirements elicitation. Susan Moore is joined by guest Stan Bühne from the International Requirements Engineering Board (IREB) to discuss why soft skills aren't “soft”—they're essential!

Business analysis is evolving—are you keeping up? IIBA hasjust released the next iteration of The Business Analysis Standard, offering a more accessible, practical guide to business analysis that goes beyond just practitioners. This 60-page free business analysis resource simplifies key concepts, making it easier to communicate the value of business analysis, align with leadership, and drive better business outcomes. In this episode, guest, Tyler Kenny, IIBA Product Manager forthe latest version, joins Susan to share his insights on the evolution of the Standard, key improvements, and how it helps organizations drive better outcomes. Whetheryou're a business analyst, product owner, consultant, or leader, this iteration of the Standard (and this episode) has something for you!

Decision-making is an essential skill in both personal andprofessional life, yet many of us struggle with it. Overthinking, fear, and uncertainty often cloud our judgment, making it difficult to take action. In this episode of Business Analysis Live!, host Susan Moore speaks with author, speaker and coach, Lison Mage, about breaking free from overthinking and making more effective decisions. We also explore the impact of fear, the importance of emotional intelligence, and how storytelling enhances decision-making. You won't want to miss this episode!  

Prioritization is more than just sorting a to-do list—it'sabout making decisions about what you will and won't do. In this episode, Susan talks with Kent McDonald, speaker, author and product management practitioner, about the myths and misconceptions around prioritization.  Kent brings years of experience in product management,business analysis, and agile methodologies to the discussion. He's seen a lot of prioritization issues over all those years! We explore the difference between prioritization and sequencing, why "priority" isn't always singular, and how filters—not buckets—can help organizations make betterdecisions.You'll learn how to challenge traditional prioritizationtechniques, ask the right questions to uncover true business objectives, and ensure that your backlog is a strategic tool rather than a cluttered wish list. If you've ever struggled with stakeholder demands, competing priorities, orbacklog bloat, this conversation is for you!

Georges Bryson is Lead Business Analyst instructor at McGill University and VP of Professional Development at IIBA Montreal. In this interview, Georges highlights the importance of storytelling in business analysis and uses the bicycle Hub and Spoke Model as a metaphor for competencies. He emphasizes the value of customer journeys, empathy maps, and simplicity in analysis. Georges offers insights into building trust and engagement with stakeholders, and provides guidance on connecting with the IIBA community. With extensive teaching experience in English and French, George also discusses the nuances of teaching business analysis at McGill and Laval universities and his role in translating the BABOK into French. YouTube: https://www.youtube.com/watch?v=IwSINaWEHh0 Georges Bryson LinkedIn: https://www.linkedin.com/in/georges-g-h-bryson-cste-cbap-cpoa-itil-psm-bsac-8396929/ ----- Sponsored by BA BLOCKS: For a high-quality BA foundations course (FOBA), register at https://bablocks.com/foba/?affiliate_code=5ee2a7. Use the code INQUISITIVE24 to receive a 10% discount. Whether you are an aspiring or experienced BA, the FOBA course is a game changer. It provides real world project-based teaching with top-notch experienced instructors, each with over 20 years industry experience. Check it out.

IIBA Colombia, a relatively new IIBA chapter, is growing by leaps and bounds. I recently had the privilege of speaking with the President of the chapter, Orlando Guedez. He's a fascinating man with a storehouse of knowledge in business analysis. You can't help but admire his passion. Join me in listening to this enduring and articulate individual talk about his journey into business analysis in Colombia, and how the IIBA Colombia chapter is making a stellar impact in the city of Medellin, Colombia, and Latin America. YouTube: https://www.youtube.com/watch?v=WmUagON7Ht4 IIBA Colombia Website: https://colombia.iiba.org/ LinkedIn: https://www.linkedin.com/company/iiba-colombia-chapter/posts/?feedView=all Orlando Calderin LinkedIn: https://www.linkedin.com/in/orlandoguedezcalderin/ Sponsored by BA BLOCKS: For a high-quality BA foundations course (FOBA), register at https://bablocks.com/foba/?affiliate_.... Use the code INQUISITIVE24 to receive a 10% discount. Whether you are an aspiring or experienced BA, the FOBA course is a game changer. It provides real world project-based teaching with top-notch experienced instructors, each with over 20 years industry experience. Check it out.

Eno Eka is a highly accomplished business analyst and consultant based in Calgary, Alberta, who has made significant contributions in helping professionals and immigrants kick-start their careers. With more than 100,000 professionals from over 90 countries benefiting from her career coaching and keynote speaking, she is widely recognized as an award-winning career coach and mentor. Eno Eka's expertise in business analysis extends to her role as a content developer and course instructor at the University of Manitoba, where she develops and teaches courses on the subject. Her passion for business analysis led her to establish the Business Analysis School, where she helps professionals harness their skills in the field to secure lucrative 6-figure jobs. Additionally, Eno is the CEO of Eny Consulting Inc., where she helps businesses optimize their performance and achieve their revenue goals through the effective use of digital technology. Eno's dedication to the field of business analysis and her commitment to helping professionals and businesses succeed have established her as a respected leader and authority in the industry. In just six years since arriving in Canada, Eno has touched the lives of thousands of immigrants, curating mentorship and coaching programs that have earned her global recognition and awards. She is a dedicated volunteer and sits on the Board of the IIBA Calgary Chapter as Director of Education, and also volunteers at several non-profit organizations such as the Calgary Region Immigrant Employment Council (CRIEC), Calgary Dream Centre, and the Calgary Drop-in Centre. Eno is also the host of the Fireside Chat with Eno Livestream Podcast, where she shares valuable insights on job search tips and strategies for new immigrants. She is a Giving Back Sponsor for the Women in Need Society (WINS), and a Campaign Ambassador for the United Nations and the Office of the United Nations High Commissioner for Refugees. Her remarkable awards and achievements speak for themselves, including Forbes 30 under 30 nominees 2020, Education Category; Alberta Top 30 under 30 recipients 2021; Canada's Most Powerful Women: Top 100 award Winner 2022; RBC Women of Influence 2020 Award Recipient; and Top 100 Black Women to Watch in Canada 2020 Award Recipient, among others. She was also a Finalist for the RBC Top 75 Canadian Immigrant Awards 2020, Alberta Women Entrepreneurs Nominee 2021, and a Women Empowerment Awards and Women of Impact Awards Nominee in 2022. Additionally, she was a Tällberg/Eliasson Global Leadership Prize Nominee in 2020 and a Black Entrepreneur of the year Finalist in 2022. Eno's exceptional contributions to the industry have earned her recognition as one of the Top 8 Female Business Analysis Influencers to Watch in 2021, and she is also an IIBA Global Corporate Member and an IIBA Endorsed Education Provider for all IIBA certifications. Her dedication to her profession and to helping others is evident in her numerous achievements, and she continues to inspire and impact the lives of professionals and immigrants alike. Join Our Community of Canadian Entrepreneurs! Entrepreneurs are the driving force behind Canada's economy, and we're here to support them every step of the way. For exclusive insights, tips, and success stories from Canada's top business leaders, subscribe to our YouTube channel and follow us on Facebook, Instagram, LinkedIn, and Twitter. Want to stay ahead with the latest #entrepreneur podcasts, business strategies, and news? Don't miss out—subscribe to our bi-weekly newsletter for updates delivered straight to your inbox! Join thousands of Canadian entrepreneurs who rely on us for the resources they need to succeed.

In Episode 032 of The JDE Connection podcast, hosts Chandra and Paul join Susan A. Moore, CBAP, AAC, PMI-PBA, PMI-ACP from International Institute of Business Analysis (IIBA) on a crossover episode of the Business Analysis Live! podcast. They delve into the intricacies of eliciting business requirements from stakeholders, including understanding and managing stakeholder emotions, the importance of empathy, and exercising emotional intelligence in handling stakeholder frustrations. The hosts also stress the significance of present-focused requirement gathering, urging listeners to fully engage with their stakeholders to uncover their true needs without prematurely jumping to solutions. Likewise, they point out how stakeholders often present solutions rather than stating their actual requirements and the challenges it can create for business analysts when eliciting requirements effectively. Techniques such as asking detailed questions, observing workflows, and maintaining a supportive environment are recommended to understand implicit needs thoroughly. The conversation is enriched with real-world experiences, practical advice, and humorous anecdotes, making it an insightful listen for anyone involved in business analysis and enterprise software management. 00:48 Introducing the crossover episode on the Business Analyst Live! podcast 05:26 Crossover episode introductions 06:57 Senior business analyst, former accountant, technical expertise. 13:25 How Business Analysis Live! connects to The JDE Connection. 15:13 Why we say elicitation of requirements instead of gathering requirements? 19:09 Getting to the end goal? 22:06 Creating a safe space. 24:47 Emotion is a data point. 25:25 Emotional intelligence. 30:10 Trusting your instincts. 35:00 How does the business analysis job begin? 44:39 How to you handle touch/rude stakeholders? 47:23 Don't take it personal but make it personal. 50:56 How do we translate implicit needs into explicit requirements? 58:53 How do you say ‘no' in a nice way? Resources Susan A. Moore, CBAP, AAC, PMI-PBA, PMI-ACP - LinkedIn International Institute of Business Analysis - https://www.iiba.org/ IIBA Podcasts Business Analysis Live! Youtube Channel Business Analysis Live! LinkedIn If you have concerns or feedback on this episode or ideas for future episodes, please contact us at

In this episode, I speak with Stu Mullinger, a seasoned business analyst, about the significance of tech conferences and public speaking in professional development. We discuss Stu's journey with the BA community, the benefits of being an active member, and his upcoming talk at the IRM European Business Analysis Conference. Stu shares valuable advice for aspiring speakers and emphasizes the importance of building a strong BA community. This insightful discussion highlights both professional and personal advantages of engaging with industry peers and contributing to the community.Interested in attending the BA Europe conference? You can get a 10% discount by using the following code: SPKR10.https://irmuk.co.uk/business-analysis-conf-2024/#ticketsTo00:00 Benefits of Public Speaking01:12 Interview with Stu Mullinger03:22 Stu's Journey in the BA Community07:17 The Importance of Community Involvement10:16 Advice for Aspiring Speakers23:30 The Value of Blogging28:51 Final ThoughtsStu MullingerStu Mullinger is a consultant business analyst, and is the founder of Better Business Analysis. He's worked in business analysis for 20 years, mostly within the Legal sector. Stu lives in Bristol, UK with his husband and two cats.Stu volunteers with IIBA's UK Chapter, and was Communities Director for the Midlands, Wales, and the Southwest. He's hosted many events in the BA community, and regularly speaks and blogs on business analysis topics.In his spare time, Stu makes retro computer games and plays the piano.Here's the link to my blog: https://betterba.co.uk/stuart-mullinger-blog/⚡️ In each episode, Paddy Dhanda deep dives into a new human Superpower to help you thrive in the age of AI.Paddy Dhanda (Host)Paddy works at the largest Tech training organisation in the UK and is passionate about helping tech professionals build human skills to thrive in the age of AI.Contact Paddy: pardeep_dhanda@hotmail.comSubscribe to my newsletter:

It was remarkable to be able to interview some of the members of IIBA Calgary Chapter today, June 15, 2024, during the chapter's Professional Development Day. This also including two of the presenters at the event, Mike Jones (Past President of IIBA Calgary Chapter) and Bola Adesope. This chapter is thriving while helping to add value and momentum to the growth of Business Analysis as a lucrative profession in Calgary, Canada. YouTube: https://www.youtube.com/watch?v=QPutB2j9D1A&t=14s

Welcome to another episode of "The Art of Consulting Podcast" with your hosts, Andy Fry and Cat Lam. As seasoned IT consultants, CPAs, and professional development connoisseurs, we aim to bring you inspiring messages to help you discover the X factor in your professional field, leading to the success you truly deserve in your career and life. Welcome back, the one and only Edmund Metera. Edmund Metera is a senior project manager at CWB Financial Group in Canada. He firmly believes that the keys to delivering successful projects are not only founded upon expert project management and business analysis competencies but on recognizing, tailoring and applying the best-suited methodologies and techniques to suit the unique technologies, constraints and opportunities at hand. Topic Overview: Focus on what a trusted advisor needs when embarking on a consulting engagement. Insights derived from Ed Matera's book and his work at processmodellingadvisor.com. Types of Consultants: External Consultants: Advise client organizations. Internal Consultants: Advise different business areas within the same organization. Key Points Discussed: Importance of Deliverable Schedule and Effort Budget: Deliverable Schedule: Highly important. Effort Budget: Less important for the advisor; focus is on meeting the schedule rather than the budget. Project Stakeholders and Relationships: Critical for understanding stakeholder perspectives and pain points. The advisor acts as an advocate for the business within the project. Relationships vary from one engagement to another but are always crucial. Organizational Assets: Includes specialized tools, prior work, and training (e.g., SAP tools). External consultants bring their own assets and tools, which are essential. Organizational assets are important but secondary to interpersonal relationships and stakeholder understanding. Episode Highlights: Why Discuss Simple Concepts? Importance of asking the right questions early in a project or consultation. Being mindful and diligent upfront acts like insurance, preventing future issues. Preparation and Diligence: Taking initial steps to understand the project helps tailor the approach. This preparation keeps consultants out of potential pitfalls and allows them to leverage their knowledge effectively. Using a Checklist: Ed discusses a checklist available on his website, processmodellingadvisor.com. The checklist helps in tailoring your approach from one engagement to the next. Resources: The checklist can be found on the homepage of processmodellingadvisor.com. It is also published in BA Times, Modern Analyst, and IRM Connects. Conclusion: The episode delves into the balance between internal and external resources, the critical nature of stakeholder relationships, and the varying importance of schedules and budgets in consulting engagements. Ed Metera believes that philosophy is loud and clear in Ed's book: Universal Process Modeling Procedure: The Practical Guide to High-Quality Business Process Models. He has taught and mentored project managers and business analysts in best practices for professional organizations such as PMI, IIBA, and CMMI. He teaches IIBA-registered business analysis courses and serves as an advisor to the Northern Alberta Institute of Technology's Corporate and International Training department's Business Analysis Certificate Program. He is also the founder of www.ProcessModelingAdvisor.com and a regular BATimes, Modern Analyst and IRM Connects contributor.

My recording from the IIBA Philadelphia May Chapter Meeting: taken from my co-Authored The Change Book presentation titled Big Dreams Made From Smaller Pieces, Turning No's into Yes's to Help along our Career Journey Greg brings stories about bringing people to work together, certification journeys, saying Yes to Yourself, assembling the F/A-18E/F Low Rate Initial Production Specification one engineer at a time that can be used along our career journey's as Business Analysts. Greg's solution is about Breaking “No's” into Smaller “Yes's” with three self-applied concepts: Turning No's into smaller easy Yes's, Saying Yes to Our Own Growth and Transforming Our Own Mindset with small Yes's to achieve bigger goals. Turning No's into small Yes's will open doors for years to come.   Please Don't forget to sign up to our 5amMesterScrum newsletter for freebies. Such as a pdf copy of the book. https://5ammesterscrum.com/free-the-change-volume-20-pdf-book-copy-for-joining-our-weekly-newsletter/ And free access to the Slack group, if you would like to share with or learning from a group of agile people!  

Workplaces today often stress seriousness and productivity at the cost of creativity and innovation. Yet, embracing a more playful approach at work can lead to better problem-solving, enhanced creativity, and an overall more enjoyable work experience. In this blog post, we explore the insights shared by Jennifer Battan, a seasoned business analyst and chief creativity officer, on the importance of play and creative brainstorming in corporate settings.Thanks for reading Superpowers School! Subscribe for free to receive new posts and support my work.Contents* Why Play is Important at Work* Warming Up for Brainstorming* Setting the Stage for Brainstorming* Breaking Out of Corporate Culture* Learning from Other Industries* Techniques and Resources* FAQs

Welcome to another episode of "The Art of Consulting Podcast" with your hosts, Andy Fry and Cat Lam. As seasoned IT consultants, CPAs, and professional development connoisseurs, we aim to bring you inspiring messages to help you discover the X factor in your professional field, leading to the success you truly deserve in your career and life. About Our Guest Today: Edmund Metera is a senior project manager at CWB Financial Group in Canada. He firmly believes that the keys to delivering successful projects are not only founded upon expert project management and business analysis competencies but on recognizing, tailoring and applying the best-suited methodologies and techniques to suit the unique technologies, constraints and opportunities at hand. That philosophy is loud and clear in Ed's book: Universal Process Modeling Procedure: The Practical Guide to High-Quality Business Process Models. He has taught and mentored project managers and business analysts in best practices for professional organizations such as PMI, IIBA, and CMMI. He teaches IIBA-registered business analysis courses and serves as an advisor to the Northern Alberta Institute of Technology's Corporate and International Training department's Business Analysis Certificate Program. He is also the founder of www.ProcessModelingAdvisor.com and a regular BATimes, Modern Analyst and IRM Connects contributor.   Episode Summary: In this episode, Our host Cat Lam and our special guest for today, Ed Metera delve into the world of project management, specifically focusing on the PRINCE2 methodology. They explore the significance of shifting the focus from activities to products, and how this approach enhances project effectiveness and delivery. Key Points Covered: Introduction of Guest: Ed Matera Highlighting Ed's extensive experience in project management, including his roles as a book author, conference speaker, tutor, and senior project manager at Canadian Western Bank. Emphasizing Ed's dedication to advancing the practice of process modeling through ProcessModelingAdvisor.com. Understanding PRINCE2 Methodology Comparison with the Project Management Institute's Body of Knowledge (PMI BOK). Exploring the seven philosophies of PRINCE2, particularly the principle of "Focus on Products." Ed's personal experience as a certified PRINCE2 practitioner and its impact on his project management approach. Product-Focused Project Management Defining products within a project lifecycle, emphasizing tangible deliverables over activities. Illustrating the product-oriented approach through the example of implementing a mobile application. Assigning clear responsibilities to specialists based on product delivery, enhancing accountability and efficiency. Integrating the product-focused mindset into project planning, scheduling, and communication strategies. Addressing challenges and dependencies within the project by prioritizing critical path products. Managing risks and issues by aligning discussions with product delivery milestones. Overcoming Resource Overlap Mitigating resource overlap by assigning single individuals responsible for specific products. Ensuring clarity in roles and responsibilities to minimize disruptions and prioritize product completion. Product-driven Approach: Instead of focusing solely on activities, Prince2 emphasizes being product-driven. Each project team member is clear on their responsibility for a specific product or activity within the project. Collaboration is encouraged, but accountability remains paramount. Accountability: Prince2 advocates for appointing one spokesperson or accountable individual for each micro-product or aspect of the project. This ensures clarity and efficiency in decision-making and progress tracking. The question of "Is it done yet?" becomes pivotal in assessing progress and meeting objectives. Defining Success Criteria: Success criteria vary based on the type of product being delivered. For software products, success may entail functionality without defects. Paper-based or consulting products may require acceptance by stakeholders or consumers. Understanding the consumer's needs and expectations drives product quality and acceptance. Early Definition of Products: Prince2 emphasizes defining products and specifications early in the planning phase. A clear understanding of each product's attributes and requirements facilitates effective project management. Consensus among team members regarding product definitions is crucial for project success. Decision-Making Criteria: A simple decision-making framework in Prince2 assesses whether an issue is on the critical path and its impact on project timelines. Not all issues require immediate attention; those on the critical path demand urgency. This approach allows project managers to prioritize resources and efforts efficiently. Shift in Focus: Traditional process modeling often follows a sequential flow, but Ed emphasizes a shift towards a product-driven approach. Processes are seen as collaborative networks of services, initiating in response to events and leading to expected outcomes. Universal Process Modeling Procedure: Ed introduces the Universal Process Modeling Procedure, offering a modern framework for business process modeling. The procedure emphasizes understanding initiating events, expected outcomes, and consumers of those outcomes. Benefits of the Approach: By focusing on outcomes, organizations can optimize processes more effectively. This approach saves time and resources by aligning efforts with desired results, rather than merely automating activities. Practical Application: Ed encourages listeners to apply the principles of universal process modeling in various domains, from project management to personal interactions. Catherine highlights the importance of starting with the end in mind and understanding the cause-effect relationships in all activities. Conclusion: Catherine concludes the episode by inviting listeners to explore more about Ed Matera's work and the Universal Process Modeling Procedure. The conversation leaves a lasting impression on the significance of reimagining process modeling for enhanced efficiency and effectiveness in today's dynamic environments. The episode concludes with a reaffirmation of the transformative power of product-focused project management in enhancing project outcomes and stakeholder satisfaction. The Prince2 methodology offers a structured framework for project management, focusing on product delivery, accountability, and decision-making. Integrating Prince2 principles with existing methodologies enhances project outcomes and fosters a culture of clarity and efficiency.  

Paul Crosby, the CEO and co-founder of The Uncommon League. Not just content with leading a company, Paul doubles as a full-time instructor, imparting practical advice on Project Management, Agile, Scrum, Product Management, and Strategic Enterprise Analysis ----- Thanks to my Sponsors : If you or know some body you know is struggling with anxiety and want to know how to be 100% anxiety free, in 6 weeks, without therapy or drugs, fully guaranteed - then let me tell you about our sponsor Daniel Packard.   Watch this Free 45 min. Training    to learn an innovative technique that:   a) Quickly lowers your anxiety by up to 85%   b) Proves solving your anxiety can be simple.    https://www.danielpackard.com/ ----- Do you have High Blood Pressure and/ or want to get off the Meds Doctors are amazed at what the Zona Plus can do $50 Discount with my Code ROY https://www.zona.com/discount/ROY  -   Speaking Podcast Social Media / Coaching My Other Podcasts ⁠https://bio.link/podcaster⁠   ============ About Paul Crosby:  Meet Paul Crosby, the CEO and co-founder of The Uncommon League. Not just content with leading a company, Paul doubles as a full-time instructor, imparting practical advice on Project Management, Agile, Scrum, Product Management, and Strategic Enterprise Analysis. Paul isn't your run-of-the-mill CEO, folks. He's also the brains behind three books: “Fail Fast Fail Safe - Harnessing Failure to Succeed”, “The Uncommon Book of Analysis Techniques”, “7 Powerful Analysis Techniques”, and the bright shiny new “Positive Conflict - Transform Discord into Collaboration and Innovation”. His thought-provoking insights have been showcased at events across North America and Europe, including BA World, Project World, Building Business Capabilities, Government Symposiums, IIBA conferences, and many more. What we Discussed:   - Who is Paul Crosby (1:30 mins)   - Continuous Certification if worth the effort (4:30 mins) - What is Scrum Master / Leader (5:30 mins) - Understanding what the Corporation needs in Training (8 mins) - Plan to ensure people complete the Course (11:45 mins) - Miro Technology (15:30 mins) - What are the main ones from his 90 Courses (18 mins) - Using Ai as a Tool (20:30 mins) - His Book 'Fail Fast Fail Safe (22:30 mins) - My parachute Jump (27 mins) - Expanding into Europe (31:30 mins) - How they Created the name 'The Uncommon League' (34 mins) - Social Media Tips (36 mins)   =   How to Contact Paul Crosby :   https://theuncommonleague.com/ linkedin.com/in/pcrosby - Donations  ⁠⁠https://www.podpage.com/speaking-podcast/support/⁠⁠   Speaking Podcast Social Media / Coaching My Other Podcasts ⁠https://bio.link/podcaster --- Send in a voice message: https://podcasters.spotify.com/pod/show/roy-coughlan/message

We continue our interview with Samuel Drauschak and discuss how to improve data capture during our processes so we can measure them. We need metrics to assist us in assessing the value of any process and provide a measure of changes. That allows us to score our changes as good or bad and the level of impact they have. It Starts With A Need To Improve Data Capture There are many similarities across processes. However, we need to find common ground to compare and contrast them. That begins with a need to improve data capture as we execute each step. This is a focus on science and objective measures rather than eyeballing our way through the assessments. About Sam Sam Drauschak is the Co-founder and Chief Process Scientist at Truvle, whose mission is to assist businesses. They accomplish this by reducing wasteful activity through innovative tools, software, and expert content. With over a decade of experience in management consulting, Sam has worked with a broad range of companies. Thus, he has helped financial services, resources, legal services, media, and digital services organizations to simplify and improve their operations using business science fundamentals. Furthermore, he is the author of "Becoming A Conscious Business." This book explores the efficiency of biological systems and how to apply them to modern businesses. Leading his team at Truvle, Sam helps organizations achieve maximum efficiency in business processes and energy flow. Likewise, he has also developed the Truvle Mapping Language (TML), a universal process mapping language adopted as the standard for multiple large enterprises globally. Sam has been a featured speaker at IIBA and Columbia University, sharing his experience in process consulting. He was also proudly featured in the Top 100 Magazine and recognized for his exceptional contributions to process mapping language. Sam's expertise spans process improvement, cost reduction, operational redesign, and more, working with global firms and Silicon Valley clients. He holds an MBA from the University of Richmond, a B.A. from the University of Virginia, and certifications in Lean, Six Sigma, Change Management, and Project Management. Learn More Check out his company at https://www.truvle.com/ .

This interview with Truvle's Samuel Drauschak explores the science of processes and how to leverage that to improve ours. Our discussion takes us into process science and how we can gain a better view of the steps we take. Every process is different. However, there are similarities that Sam's work and company have noticed in an attempt to help us improve no matter the process. There Is A Science Of Processes The science of processes may be something you have not considered. It was a little different for me as we looked into the similarities in creating processes and how to use those to find templates and better ways to create them. There are also common mistakes we make that can be avoided by considering the key aspects of any good process. About Sam Sam Drauschak is the Co-founder and Chief Process Scientist at Truvle, whose mission is to assist businesses. They accomplish this by reducing wasteful activity through innovative tools, software, and expert content. With over a decade of experience in management consulting, Sam has worked with a broad range of companies. Thus, he has helped financial services, resources, legal services, media, and digital services organizations to simplify and improve their operations using business science fundamentals. Furthermore, he is the author of "Becoming A Conscious Business." This book explores the efficiency of biological systems and how to apply them to modern businesses. Leading his team at Truvle, Sam helps organizations achieve maximum efficiency in business processes and energy flow. Likewise, he has also developed the Truvle Mapping Language (TML), a universal process mapping language adopted as the standard for multiple large enterprises globally. Sam has been a featured speaker at IIBA and Columbia University, sharing his experience in process consulting. He was also proudly featured in the Top 100 Magazine and recognized for his exceptional contributions to process mapping language. Sam's expertise spans process improvement, cost reduction, operational redesign, and more, working with global firms and Silicon Valley clients. He holds an MBA from the University of Richmond, a B.A. from the University of Virginia, and certifications in Lean, Six Sigma, Change Management, and Project Management. Learn More Check out his company at https://www.truvle.com/ .

Sam Drauschak is the Co-founder and Chief Process Scientist at Truvle, whose mission is to assist businesses in reducing wasteful activity by providing them with innovative tools, software and expert content. With over a decade of experience in management consulting, Sam has worked with companies in financial services, resources, legal services, media, and digital services to simplify and improve their operations using business science fundamentals.   He is the author of Becoming A Conscious Business, a book that explores the efficiency of biological systems and how to apply them to modern businesses.   Leading his team at Truvle, Sam helps organizations achieve maximum efficiency in business processes and energy flow. Samuel has also developed the Truvle Mapping Language (TML), a universal process mapping language adopted as the standard for multiple large enterprises globally.    Sam has been a featured speaker at IIBA and Columbia University, sharing his experience in process consulting. He was also proudly featured in the Top 100 Magazine, recognized for his exceptional contributions to process mapping language. Sam's expertise spans process improvement, cost reduction, operational redesign, and more, working with global firms and Silicon Valley clients.    He holds an MBA from the University of Richmond, a B.A. from the University of Virginia, and certifications in Lean, Six Sigma, Change Management, and Project Management.   In addition to listening to the episode, you can watch a video of their discussion on our YouTube Channel.  And be sure to subscribe to support the podcast! For general information about the podcast, send an email to info@beinhakerlaw.com or visit https://mitchbeinhaker.com/podcast. To follow Mitch and the podcast, go to linktr.ee/beinhakerlaw. You can subscribe and listen to episodes on Apple Podcasts, Google Podcasts, Amazon Music, Spotify and most other directories. Please review us whenever possible and thanks for your continued support! Sponsorships and paid guest appearances are available. Connect with us by email or on social media. The Accidental Entrepreneur is brought to you with the help of our sponsor, AWeber - the world's leading small business email marketing and automation service provider. Since 1998, AWeber has helped more than 1 million small businesses, entrepreneurs through its suite of web-based email marketing, automation tools and education. AWeber – the best option when it comes to marketing your business. Visit http://bit.ly/3HK3DVB for more information and to sign up for a trial account. We are also brought to you by TAB. Since 1989, The Alternative Board (or TAB) has been one of the leading peer advisory and business coaching organizations for independent business owners and CEOs across the world. By facilitating peer advisory boards, private 1-on-1 coaching and strategic planning services, TAB helps business owners improve their businesses in ways that change their lives. https://www.thealternativeboard.com/jersey-shore-north Also brought to you by Beinhaker Law, a boutique business & estates legal practice in Clark, NJ. To learn about shared outside general counsel services and how to better protect your business, visit https://beinhakerlaw.com/fractional-gen-counsel/ Opening music written and performed by Howie Moscovitch and Made to Order Music. For more information about Howie and his music services, visit https://howiemoscovitch.com/made-to-order-music/ Please support our affiliate sponsor (https://beinhakerlaw.com/podcast-affiliates/) One of One Productions - a New Jersey-based studio, just over the George Washington bridge, that caters to the booming business of podcasting. Also, support the show and get your own podcast merch! (https://mitchbeinhaker.com/podcast) Be sure to scroll down the page. The Accidental Entrepreneur is a trademark of Mitchell C. Beinhaker. Copyright 2018-2023. All rights reserved.

If you're just starting out on your journey as a professional business analyst, the virtual BA bootcamps from Adaptive US give you a solid grounding in the skills and abilities that many companies are seeking. Go to https://www.adaptiveus.com/business-analysis-fundamentals for more information. Adaptive US Inc. City: Middletown Address: 600N Broad Street Website https://www.adaptiveus.com Phone +1-877-872-2860 Email Info@AdaptiveUS.com

To celebrate Global Business Analysis Day (1st November), we rounded up 12 experts to create a complete guide on the Business Analysis profession. Each expert is a respected Business Analysis practitioner. Some are authors, public speakers, educators, coaches and above all, advocates of the Business Analysis profession.This episode is for you if you are curious about changing careers or simply if you want to deepen your knowledge about the role. We explore the following topics in this episode:* What do Business Analysts do?* The History of the BA role* Essential skills for BA's* Popular BA techniques* How to become a BA* Training pathways and resources for BA's* Future of the BA roleA huge thank you to all of the guests who dedicated their time and energy to help create this episode. If you found any of the insights useful and would like to explore these topics further, then please connect with the expert directly using their LinkedIn profiles below:Adrian ReedAngela WickBronia Anderson-KellyChristina LovelockFabricio LagunaGrant WrightJamie ToyneJared GoraiLinda ParkerNick de VoilSam MerrickVincent Mirabelli⚡️ In each episode, Paddy Dhanda deep dives into a new human Superpower and gives practical advice on how you can apply it immediately.

Sam Drauschak is a leader in Process Science – his work is to help organizations achieve maximum efficiency in business processes and energy flow. He has even developed a universal process mapping language adopted as the standard for multiple large enterprises globally. Sam joined me at the Edges of Lean to share his insights on process science in the digital age and life in an RV.  Sam Drauschak   Sam Drauschak is the Co-founder and Chief Process Scientist at Truvle, where he leads a team focused on reducing business waste through innovative tools, software, and expert content based on biological efficiency systems. With over a decade of management consulting experience and certifications in Lean, Six Sigma, and Project Management, Sam has worked with major global companies and Silicon Valley clients to simplify and improve operations. Sam is also the author of "Becoming a Conscious Business" and developed the Truvle Mapping Language, adopted by companies worldwide. Sam Drauschak has been featured at institutions like IIBA and Columbia for his expertise in process improvement, cost reduction, and operational redesign. In addition, he was recognized in Top 100 Magazine for his contributions to process mapping. KEY TOPICS IN THIS PODCAST: 00:02:03 Process science applies the scientific method. 00:06:19 Processes exist everywhere, even in digital services. 00:09:50 Updating process improvement principles.   00:10:13 Process science for virtual companies. 00:14:20 Process mapping is crucial post-COVID. 00:19:23 Impact of human dynamics.   00:20:10 Human dynamics are crucial in process mapping. 00:23:38 Understanding human dynamics in processes. 00:25:18 Clean process maps can be deceptive.  00:31:23 Process language empowers organizations. 00:37:35 Diversity and travel enhance professional growth. KEY TAKEAWAYS  Process science studies processes and systems in the business world approached with the scientific method and rigor.  Process science involves studying things in motion, including how energy flows through processes. Many companies struggle with implementing new technology, cost overruns, and process improvement.  Process mapping should include the human dynamics of the process, capturing interactions between people, and understanding the politics and drama involved. Traveling and experiencing different cultures and environments can enhance a consultant's understanding of people and their processes, making them more effective in their work. Practical process work requires open and honest conversations with people to understand their perspectives and behaviors within the process work. Governance and decision-making processes are important aspects of process science. Memorable Quotes From Sam Drauschak    “The more you can learn about different customs, cultures, and types of people, the more you can relate to their struggles, resistance, and engagement at work.” CONNECT WITH SAM DRAUSCHAK    Website:  https://www.truvle.com/  LinkedIn: https://www.linkedin.com/in/samdrauschak/   Book: https://www.amazon.com/Becoming-Conscious-Business-Through-Science-ebook   

Nearly 20 million people were laid off in a matter of weeks as the pandemic took hold, regardless of whether they had strong work ethics, good performance or loyalty to a company. Zip Recruiter reports. Then the economic winds shifted just months later, and companies were suddenly desperate to hire. Firings and layoffs reached historic lows. Existing employees were often worked to the point of burnout, newbies with less experience were brought on at a higher wage and employers overlooked things that could have cost workers their jobs in the past. Productivity is down 4.1% on an annualized basis, the biggest decline since the government started keeping track of the number back in 1948. Since then, U.S. productivity had been on a steady upward slope. Until now.   Samuel Drauschak Co-founder and Chief Process Scientist of Truvle.  Where there on a mission to help businesses achieve maximum revenue growth through the principles of process science. I also authored Becoming A Conscious Business. “I have been a featured speaker at IIBA and Columbia University, sharing his experience in process consulting. My expertise spans process improvement, cost reduction, operational redesign, and more, working with global firms and Silicon Valley clients.“   “As a leader at Truvle, I help organizations achieve maximum efficiency in business processes and energy flow. I have developed the Truvle Mapping Language (TML), a universal process mapping language adopted as the standard for multiple large enterprises globally.   I hold an MBA from the University of Richmond, a B.A. from the University of Virginia, and certifications in Lean, Six Sigma, Change Management, and Project Management.” He joined me this week to tell me more. For more information: https://www.truvle.com/ Contact: info@truvle.com Email: Sam@truvle.com LinkedIn: @SamuelDrauschak