Podcasts about private practice section

In this episode of Pro Series, Eric sits down with Jamey Schrier, founder of Practice Freedom U and a true veteran of the physical therapy industry with over 20 years of experience. Jamey has spoken at top conferences like the Private Practice Section, APTA Combined Sections Meeting, and Ascend Conference, and is connected with thousands of PT practice owners nationwide.We dive into the core challenges that hold practice owners back—and how to break through them using smarter systems, not just more hustle. Jamey shares insight from his live trainings, coaching programs, and the proven strategies that have helped countless practice owners achieve more freedom and profitability.Whether you're just starting or looking to grow sustainably, this is a must-listen episode filled with practical advice and inspiration.https://practicefreedomu.com/https://practicefreedomu.com/dcwithjamey/

Stephen Anderson's journey from a Division III basketball player to CEO of the largest private practice physical therapy organization in the U.S. is nothing short of remarkable. In our conversation, Stephen shares the lessons he learned about leadership, the value of teamwork, and how he embraced opportunities even when they seemed daunting. We talk about the importance of building a strong culture, learning from failure, and empowering others to lead from any position. If you've ever doubted your leadership potential or wondered how to navigate challenges in healthcare, Stephen's advice will inspire you to take that next step and embrace your own journey.Steve Anderson is the ex-CEO of Therapeutic Associates which is a physical therapy company that consists of 100 outpatient clinics in Washington, Oregon and Idaho and a major hospital contract in Southern California. The company was formed in 1952 and Steve was the 3 rd CEO and held that position for 19 years. He is also active nationally in the American Physical Therapy Association (APTA), was a Board of Trustee for The Foundation for Physical Therapy and was the President of The Private Practice Section of APTA for 6 years between 2002-2008. He was also awarded the most prestigious award the Section gives out annually to a physical therapist, the Robert G. Dicus Service Award in 2010. Steve received the APTA Leadership Advocacy Award in 2006 for his efforts in Washington D.C. and Washington State in the legislative arena. In 2012 Steve received the Distinguished Alumnus Award from Northwestern University Physical Therapy School. In 2016 Steve was awarded Physical Therapist of the Year by PTWA, APTA's Washington State Chapter. Steve is also a founder and facilitator of The Graham Sessions for the last 18 years. The conference is a think tank, discussion and debate forum held annually on a national platform.Learn more about our guest at:www.orangedotcoaching.comhttps://www.instagram.com/steveorangedot/Check out the new course on Self Funding Your Own Conference Attendance:https://healthcareeducationtransformationpodcast.com/conferenceIf you are taking the NPTE or are teaching those about to take the NPTE, visit the NPTE Final Frontier at www.NPTEFF.com and use code "HET" for 10% off all purchases at the website...and BREAKING NEWS!!!! They now have an OCS (and soon to be GCS) review option as well... You're welcome! You can also reach out to them on Instagram @npteff If you're a PT and you have student loan debt, you gotta talk to these guys. What makes them unique is that they view financial planning as like running hurdles on a track. And for PTs, the first hurdle many of us run into is student loan debt. Varela Financial will help you get over that hurdle. They not only take the time to explain to you which plans you individually qualify for and how those plans work, but they ALSO take the time to show you what YOUR individual case looks like mapped out within each option. So if you're looking for help on your student loan debt, or any area of your personal finances, we highly recommend working with them. You can check out Varela Financial out at varelafinancial.com. Feel free to reach out to us at:  http://healthcareeducationtransformationpodcast.com/ https://www.facebook.com/HETPodcast https://twitter.com/HETpodcast Instagram: @hetpodcast @pteducator For more information on how we can optimize and standardize healthcare education and delivery, subscribe to the Healthcare Education Transformation Podcast on Apple Podcasts or wherever you listen to podcasts.

Thank you for joining us for another episode of OccPod, ACOEM's official podcast. In this episode, Erin and Dr. Nabeel are joined by Dr. Maria Starchook-Moore to discuss recent initiatives by ACOEM's Private Practice Section. Dr. Starchook-Moore discusses her personal experience as an occupational and environmental medicine physician and outlines the goals of the Private Practice Section, which aim to share information on starting a practice through podcasts, webinars, and mentorship. An important note for our listeners – OccPod will be going on an editorial hiatus until further notice. Now is the perfect time to go back and revisit the full catalog of OccPod episodes!

We are back after and extended Hiatus, we talk about a potential change in our format, we review our last few days at the APTA PPS conference and finish up with a Ghoulish top 3! about our favorite Halloween memories. It is good to be back and enjoy!

Calling new and veteran therapists alike! Is the APTA's Private Practice Section conference worth your time? Short answer: yes! We know it's an investment of time and money, but truly, you can't afford not to learn the latest in physical therapy and be able to predict its future. Mingle with and learn from the best in our industry! Episode at a glance: Make the investment Physical therapy is a “retail business” PPS is the place to learn Get resources and connections  

In this episode of the Healthy, Wealthy, and Smart podcast, host Dr. Stephanie Weyrauch engages in a thought-provoking conversation with Dr. Stacy Menz, the owner of Starfish Therapies. They delve into the challenges and triumphs of balancing motherhood and professional life, touching upon single parenthood, parenting, and achieving professional balance. Stacy's personal journey as a parent and business owner serves as an inspiration for others navigating the complexities of combining parenthood with career goals. Time Stamps:  [00:02:36] Path to parenthood difficulties. [00:04:49] Balancing motherhood and business. [00:10:18] Transparency in leadership and support. [00:13:05] Maternity leave challenges. [00:18:42] Building support networks as parents. [00:20:48] Balancing motherhood and career. [00:24:43] Seeking mental health support. [00:29:12] Finding the right therapist. [00:31:23] Embracing discomfort in growth. [00:01:28] Parenting challenges and empathy. [00:06:34] Strategies for meal prepping. [00:09:49] Balancing life as a practice owner. [00:14:31] Empowering employees through delegation. [00:15:37] Parents bringing kids to work. [00:19:44] Parenting challenges and surprises. [00:25:03] Balancing work and parenting. [00:27:04] Parenting and empathy. [00:31:14] Empathy in leadership. More About Dr. Stacy Menz: Stacy Menz, PT, DPT, PCS is a pediatric clinical specialist and the owner of Starfish Therapies. Stacy received her Master's degree at Boston University in 2000 and her Doctorate of Physical Therapy at Boston University in 2005. She is the founder and owner of Starfish Therapies a pediatric physical therapy company in the San Francisco Bay Area. Their mission is to make a difference in the lives of each child and family that they interact with. In addition, Stacy has experience as a teaching/lab assistant for Boston University, South College, Baylor University, Bowling Green State University, and Chapman University's Doctor of Physical Therapy programs, has presented at state and national conferences, and teaches continuing education courses for pediatric physical therapy. She is currently a board member for WAWOS and a past board member of KEEN San Francisco. She is the treasurer of the pediatric special interest group for the California Physical Therapy Section and the past editor of Impact, the Private Practice Section's. Stacy consults with various companies on how their products can enhance development in children. She has been interviewed on various podcasts and radio shows to discuss Pediatric Physical Therapy and Private Practice. Resources from this Episode: Starfish Therapies Website Instagram YouTube Facebook Free Gift Jane Sponsorship Information: Book a one-on-one demo here Jane Payments Mention the code LITZY1MO for a free month Follow Dr. Karen Litzy on Social Media: Karen's Twitter Karen's Instagram Karen's LinkedIn Subscribe to Healthy, Wealthy & Smart: YouTube Website Apple Podcast Spotify SoundCloud Stitcher iHeart Radio

Today, I'm going to give you an email to send that can make you $1,000 or more. The PT Email Engine™️ is a powerful tool, if you only just use it!But before I go into detail about the Black Friday PT Email Engine™️ offer, I want to give you value first. I'll explain the one email you need to send non-patients and the email you need to send previous and existing patients. A Pre-Loaded Marketing Account to Generate a Consistent Flow of New Patients Every Month (Even If You Don't Have the Time to Learn a New Software) for Only $1!!!I don't know about your specific situation however I do know that when I started my cash practice back in 2009 I struggled to get new patients using the traditional marketing strategies taught by the APTA, the Private Practice Section and used by traditional clinics.Those just didn't' work, are too expensive for a small business and when does it ever feel good sucking up to the “doctors” and asking for handouts?That especially doesn't feel right when you are a doctor too? Why should you have to beg and grovel for patients?I think we can both agree that PT school didn't give you the tools to demand much more than $100K/year nor teach you the strategies to run a profitable physical therapy business.And since you've been trained to be skeptical and do your research, as we all should be, and PT business owners come to me every week asking to learn how to get new patients fast and create a consistent flow of new patients, that as an ethical and honest bribe to help you radically grow your PT business, I want to give you my best marketing emails and forms and set you up with your very own PT Email Engine™️ marketing account for just $1 for the first 30 days.We've been using these marketing strategies ourselves and teaching them to the top cash practice owners in the USA since 2013 to generate millions of dollars in revenue and helps 100's of 1,000's of patients Get PT 1st. It's time you had them at your disposal too!That's your email list.We'll help you build a powerful email list. One that does all the work for you and is the most valuable asset you own.Something that is so valuable that it becomes your best employee and helps you generate at least $10 per contact per month!Where to get it... www.PTEmailEngine.comTIME STAMPS: 1:00 giving thanks4:08 the two emails you need to send10:20 simplicity of PT Email Engine™️15:03 putting in the work20:11 bonuses of the black Friday deal 21:43 having more than 1,000 contacts Connect with Aaron:Facebook: https://www.facebook.com/AaronLeBauerInstagram: https://www.instagram.com/aaronlebauer/CashPT Nation FB Group: https://www.facebook.com/groups/CashPTNation

Dr. Tim Vidale is the CEO of Momentous Sports Medicine and the former Physical Therapist and Assistant Rehab Coordinator for the Minnesota Twins. He is a graduate of Florida A&M University where he was a hurdler and decathlete on the track and field team. Dr. Vidale went on to attain his Doctorate of Physical Therapy from Rutgers University. Following graduation, Dr. Vidale relocated to Washington, D.C. where he earned his MBA from George Washington University. He attained the FAAOMPT distinction through the Institute for Athlete Regeneration. Prior to that he operated a sports Physical Therapy clinic in Washington, DC, while also serving as an Assistant Professor in the Doctor of Physical Therapy program at Howard University. He was the Head Physical Therapist for the DC Slayers and DC Furies Rugby clubs from 2012-2016 and served Team USA as a Physical Therapist at the 2015 Pan American Games in Toronto, Canada with the United States Olympic Committee. He also currently serves as the Physical Therapist for USA Softball National team. Dr. Vidale is a published author, with publications in internationally distributed textbooks and scholarly journals and is also a content reviewer for the International Journal of Sports Physical Therapy. Dr. Vidale is trained in Functional Dry Needling and is well versed in treating sports and orthopedic injuries. He sits on the State Board of Physical Therapy for Washington, DC, and currently serves as on the Nominating Committee for the American Academy of Sports Physical Therapy. Dr. Vidale is also the chairman of the Diversity, Equity and Inclusion Committee and serves on the Practice Committee in the AASPT, and is also involved in the American Physical Therapy Association, American College of Sports Medicine and the Private Practice Section. He resides in Washington, DC with his wife, Jeanna and daughters, Taryn and Sage.

Here we are at the APTA's Private Practice Section annual conference in Dallas, Texas! We have a quick podcast for you straight from PPS 2021 sharing our excitement to be here, all the great ways we'll be participating and the importance of being a member of this incredible community. If you're here at PPS, come connect with MEG at one of our various events, and if not, then you can follow along with us on social media! 

Kristen Wilson, PT, DPT, GCS believes being a physical therapist is a gift.  She graduated from Ithaca College, and after 8 years working in an inpatient rehab hospital, she became private practice co-owner of Action Potential Physical Therapy with two locations in Glen Mills and Kennett Square, Pennsylvania. In addition to running her private practice, she is adjunct faculty in the Doctorate of Physical Therapy program at Neumann University, and serves as Editor of Impact magazine, the publication for the Private Practice Section.  In addition to her Editor role, Kristen participates in the PPS Peer2Peer program and served on the COVID Advisory task force. Kristen remains active in her community by giving free lectures on health-related topics and hosting community events to promote the profession of physical therapy.  Kristen is married to a physical therapist with whom she shares three active boys.  She enjoys outdoor activities, dancing, music, cooking, and rarely loses a scrabble match.

ACCESS PT is a 100% physical therapist-owned company. Their one-on-one, two patients per hour model empowers their therapists and staff to deliver both an incredible patient experience and successful outcomes. Their managed service division, headed by Stephen Albanese, co-CEO, is an important area for growth for ACCESS PT. The goal is to have management service contracts to provide the professional staffing and management services for hospitals, nursing homes, and home care agencies. Having Access therapists working across the continuum of care through in-patient, sub-acute, home care, and outpatient can foster increased communication as well as help move patients efficiently through each stage of care. Since opening, Access has expanded to more than 50 locations on the east coast, with clinics in New York, North Carolina, Connecticut and Pennsylvania. Access Physical Therapy & Wellness has become the premier physical therapy practice in the Hudson Valley and continues to expand to provide more convenient locations to better serve their growing number of patients. Stephen Albanese, PT, DPT is a founding partner of Access Physical Therapy & Wellness, a rehab organization with over 50 centers across 4 states which he co-founded with his wife, brother and sister-in-law. His main areas of focus lie in strategy, marketing and business management. He earned his degree in physical therapy from Quinnipiac University summa cum laude. After graduating from Quinnipiac, Steve began his physical therapy career as a staff physical therapist at Horton Hospital Outpatient Rehabilitation. He progressed to Senior Physical Therapist at Advantage PM&R before founding Access Physical Therapy & Wellness in 2003. In his time serving the community, he has become a valued member and contributor for committees and various board of directors serving area health care facilities. He is a past Bon Secours Charity Health System Board Member; Quality Committee Chair and currently serves as an Evercare Board Member. Stephen works to ensure that physical therapists and his organization remain extremely relevant in the healthcare markets they serve. He has been a speaker at APTA PPS Business Management (2015-2018), APTA (2018), and Hospital for Special Surgery Owner's Forum (2016). Stephen is the YPO Healthcare Industry Network North East Board Champion and YPO Greenwich Chapter Forum Officer. Christopher Albanese, PT, MS is a founding partner of Access Physical Therapy & Wellness, a rehab organization with over 50 centers across 4 states which he co-founded with his wife, brother and sister-in-law. He is a metrics-driven entrepreneur, analyzing clinical, cultural, operational and financial data. His main areas of focus lie in Strategy, Finance, Legal, IT and Talent Acquisition. He is passionate about developing leaders that can prosper in this challenging health care environment and private practice therapy. He earned his degree in Physical Therapy graduating from Springfield College summa cum laude. As an avid reader and lifelong learner, he has been an active member of Vistage International since 2008. He inspires other therapists and practice owners to grow personally and professionally through his speaking engagements. He has been a speaker at APTA PPS Business Management (2015-2017), APTA CSM on Business Management (2018) and is a DPT guest lecturer at Dominican College. Christopher and his wife, Janet, were the 2018 co-recipients of Springfield College's Trudy Lamb Award for their work with the APTA and their leadership efforts in the Private Practice Section of the APTA. As an avid outdoorsman and active member of his community, Christopher enjoys spending time with his wife and three children. He is an Eagle Scout and Assistant Scout Master. Steve and Chris have most recently joined the Hudson Valley Economic Development Corp's Advisory Board of Directors. 

On this episode of the Healthy, Wealthy and Smart Podcast, I welcome Drs. Julie Sias and Jenna Kantor to the show for our annual end of the year review. I also wanted to welcome Dr. Alexis Lancaster in spirit. All three of these incredible women are the team that makes this podcast happen every week and I am eternally grateful for all of their hard work, support and love throughout the year.  In this episode, we discuss: The ups and downs of 2020 for each of us How to deal with fraudulent Google reviews  Being a brand new mom and a private practice PT owner  What we are hoping for in 2021 And so much more!  Resources:  Jenna Kantor Physical Therapy  Newport Coast Physical Therapy Renegade Movement and Performance  Karen Litzy Physical Therapy A big thank you to Net Health for sponsoring this episode! Learn more about the Redoc Patient Portal here.  More about Julie, Jenna and Lex I received my Doctor of Physical Therapy and Bachelor of Science in Biology degrees from Chapman University. I became a Certified Strength and Conditioning Specialist through the National Strength and Conditioning Association to better serve my wellness clients. I am also a member of the American Physical Therapy Association and Private Practice Section. In addition to working with my physical therapy and wellness clients, I provide consultation services for children and adults with neurological conditions. In my free time, I produce the podcast Healthy, Wealthy and Smart which features leaders in physical therapy, wellness and entrepreneurship. Fun Fact: I love the sun! I am thankful there are 277 days of sunshine a year in Newport Beach! From hiking Crystal Cove, sailing in the ocean, scuba diving the seas and kayaking through the back bay — there is so much to take advantage of! As your Doctor of Physical Therapy, my goal is to help you maintain your active lifestyle because working with you inspires me daily to get out of my comfort zone and try new things here in Newport Beach. Jenna Kantor, PT, DPT, is a bubbly and energetic woman who was born and raised in Petaluma, California. She trained intensively at Petaluma City Ballet, Houston Ballet, BalletMet, Central Pennsylvania Youth Ballet, Regional Dance America Choreography Conference, and Regional Dance America. Over time, the injuries added up and she knew she would not have a lasting career in ballet. This lead her to the University of California, Irvine, where she discovered a passion for musical theatre.  Upon graduating, Jenna Kantor worked professionally in musical theatre for 15+ years then found herself ready to move onto a new chapter in her life. Jenna was teaching ballet to kids ages 4 through 17 and group fitness classes to adults. Through teaching, she discovered she had a deep interest in the human body and a desire to help others on a higher level. She was fortunate to get accepted into the DPT program at Columbia. During her education, she co-founded Fairytale Physical Therapy which brings musical theatre shows to children in hospitals, started a podcast titled Physiotherapy Performance Perspectives, was the NYPTA SSIG Advocacy Chair, was part of the NYC Conclave 2017 committee, and co-founded the NYPTA SSIG. In 2017, Jenna was the NYPTA Public Policy Student Liaison, a candidate for the APTASA Communications Chair, won the APTA PPS Business Concept Contest, and made the top 40 List for an Up and Coming Physical Therapy with UpDoc Media. Lex is originally from the Finger Lakes Region of New York. She graduated from Utica College with her Bachelor’s in Biology and her Doctorate in Physical Therapy. She also earned a graduate certificate in Healthcare Advocacy and Navigation. She is very passionate about empowering the people she works with and is driven by their success. Lex has worked with people of all ages and her passion lies within the treatment of performance athletes and pregnant and postpartum women. For Lex, the most important part of physical therapy care is ensuring that every person who sees her is given one-on-one attention, a personalized treatment program, and a plethora of resources to ensure ongoing results. Outside of Renegade Movement and Performance, Lex practices in pediatrics, owns and operates her website design company, and is an Adjunct Professor at Utica College. She enjoys hiking and dogs of all kinds. Read the Full Transcript below: Speaker 1 (00:01): Hello, welcome back to the podcast, everyone today, we're having an end of the year wrap up. We've done this every year, almost every year since the start of the podcast. And I'm joined by Dr. Jenna Kanter, Dr. Julie CEUs, and perhaps Dr. Lex Lancaster. She is currently driving through parts unknown in Vermont, so she can hop in. She can, if not, maybe we'll get her in at at at another time. But I just want to highlight the people who make this podcast happen because it is certainly not my, myself and myself alone. It's just impossible. So Jenna has been doing interviews for a couple of years now, and Julie has kind of been on board since the beginning almost I would say close to the beginning. Right. Speaker 2 (00:54): I think it's been five years. Yeah, Speaker 1 (00:56): Yeah, yeah. So she's been a part of the podcast behind the scenes doing the show notes beautifully. And then Lex Lancaster has been on board for the past year doing, helping with graphics. So I just it's for me, this is a big thank you to, to you ladies for being so wonderful and generous with your time and your gifts. So thank you so much. And let's start. So what I wanted to kind of start with is kind of talking about our highs and lows of 2020. So if you're listening, I mean, we, we all know that 2020 has been an exceptionally difficult year for almost everyone started out okay. For most people and then really started to go downhill pretty quick. So let's talk about, and then hot, like even through this, I think it's also important to note that good things have happened as well. So Jenna, why don't we start with you? Why don't you let the listeners know kind of, what's been your high and what's kind of been your low of 2020. Speaker 2 (02:08): Hi mom. I just want to first give a shout out to my mom, like I'm on a TV show. So I just want to say hi mom, I love you so much. Thank you for giving birth to me that one beautiful morning or afternoon. I'm not sure. Ooh, 20, 20, well, the low, I would say where, Oh, I want to talk about this because I know there are other practice owners who have dealt with it and I was a I was bullied and harassed online. And and, and this was for a group in which I do musical theater readings. It's a great group. I it's, that I've run into where I get a lot of patients, but the majority of people I know on there, I just know through musical theater and just performing, doing readings. And there were people who did not like how I ran the group. Speaker 2 (02:59): It's just like any place. There are people who don't like what you do. So they go off and do their own thing. And I eventually made a decision to block them out of my life because I didn't want this small section of people to still be present and judging me. I mean, I don't know about you. I like to feel the love in the room, not the hate. So I did that as a gift for myself finally, which did was very good. I was dealing with a lot of anxiety, just even knowing that they were around. Unfortunately, I wasn't strong enough to just handle it. I wish I could say it was, but I was like, Nope, I'm really unhappy right now what their presence. And they decided to go after my business and write false Google reviews. I was fine with the public social media posts on Facebook and everything. Speaker 2 (03:42): You know, didn't saying mine, you know, denouncing me. I was fine with that. I knew they were going to do that. That's why I kept them in my life for so long because I was so fearful of the public humiliation they would be aiming for. But then I was very okay with it. By the time I did it, you know, you come to that piece. But to me, the lowest part was having instilled, dealing with it, dealing with these false Google reviews where they've never been paid patients ever, ever. So I think that was, was a big, low yeah. And, and knowing that we're all going through it. And it's a hard year for so many of us. I felt like I had less people I could talk to about it because everyone's dealing with so much crap right now. So I would say that was like a very, very low point for me. And I know people have had so much worse. So I do want to acknowledge that this is so minuscule. I'm lucky my family is healthy. My, my friends have been healthy during this very, very lucky, but that was my own little piece of hew, toothpicks as positives go. Speaker 1 (04:54): I'm trying not to swear. I'm doing a good job Speaker 2 (04:59): This America way to network as, and do positive right back to back. Speaker 1 (05:04): Yeah, sure. Go ahead. Oh, right. Yeah. Speaker 2 (05:07): Cause it is I would say is, I'm not going to talk. I'm going to focus on business since I was already talking about business. So I'll keep it on that. Was the different branch. My practice took every business in physical therapy has been dealt with some sort of crap if they haven't, I'm so happy for you. But a lot of us have really dealt with some sort of big shift and, and stress and strain and sleepless nights, especially at the beginning of this and some States it's pretty new. It's new for the practices. For me during the shift, I was focusing on expanding more in-person and then of course I started doing more tele-health and now I'm a hundred percent tele-health yes. I refer out if they're not appropriate for tele-health yes. I'm a hundred percent. I don't see myself going because one, I love it. Speaker 2 (06:00): And that's the first thing to the performers I work with. Most of them can't afford that in person. Most of them can't, most of them don't have health insurance. And then the last thing with my practice I've developed these wellness programs. Yes. They're injury prevention, but honestly, no performers are Googling injury prevention. They're like my ankle hurts. I can't do boots. What's up. So, but with these wellness programs, it's not physical therapy. It's the many humans out there in the singing, acting, dancing world where they get the help they need from a PT. And then they're discharged when they're, you know, quote healthy, but their body's still not functioning to where they ultimately want it to be. That's where I'm coming in. And it's great. It's this, these group programs it's really supportive. I definitely have my own jokes in there. I'm a hundred percent myself. Speaker 2 (06:55): If anybody knows me, you're like, got it. And it's, and it's just a joy. The bonding, the, the growth everyone gets physically to get to where they are is just, it's, it's been the such a rewarding discovery and, and a lot of work to make it happen, but well worth it because just I'm happy, man. Like when you really get to do what you really want to do without even knowing that's what you really wanted to do all along until you actually get to do it. That's what I'm living right now. So yeah, I'm pretty happy about that. So that's my positive and I'll take it to the bank. Speaker 1 (07:31): Great. Now let's, let's take a step back to not to harp on the negative, but because I think this might help other people listening. What did you do when you were like, Oh my gosh, I'm getting these Google reviews for my business. I've never seen them. What did you do to mitigate that situation or if it's even possible Speaker 2 (07:55): Crying and vomiting? Let's see. What was the next? So I, I vomit when I get really stressed out. That's a new discovery in 2020. I don't recommend it. It doesn't make you slimmer just saying. So I do not promote that. Okay. [inaudible] so I already have a lawyer, but I even, I contacted Erin Jackson who is a great human my lawyer Stephanie wrote in, but I just, you know, who do I contact first? Because I knew this was now in some sort of it's the physical therapy where we have HIPAA. We have so many things legally we need to be careful about. And as much as I say, swear words, and I joke like there's liability for these things. Like, but this was just how do I handle this? Because Google reviews specifically, which I was fearful, I pre reported these people before it happened, because there was no way to block them on Google. Speaker 2 (08:52): Not because they were going to, I was going a little bit in the Cuckoo's nest. Like, how do I keep preventing? Cause they're doing all this stuff fine on social media, but just in case let's pre protect, there was no way to, well, getting Google reviews is difficult. So here's some things that you can do by hand that are suggested they, you can have friends report it. And if you have friends report it, make sure you have a written out exactly where they need to click step by step, what they need to do. And, and boom bought a bang. Another thing that I did is I contacted the patients. I felt comfortable contacting, cause that is a thing I'm saying, this is going on. I've never gotten a review from you. Would you please write a review so I can get some actual from actual patients on here. Speaker 2 (09:38): So I did outreach to those individuals as well. Which was great in that sense. I mean talk about like, you know, unexpected, positive. So that was good. Then with my lawyer, which we're still in the process of doing so a little bit slower in the holidays. It also, I'm just personally, not in any rush because I got so stressed out about it that just like, I'm okay, I've got, I've gotten zero patients from Google reviews, so it's not the end of the world. But she's writing out in legal jargon, what I'm going to be now sending to Google to ask it to be, and it's according to their policies, why these are inappropriate reviews. And so that is what our next step is. I have not met with anyone else yet, but because of enlight of how bored people are, are during the pandemic. Speaker 2 (10:29): And they're putting a lot more emphasis on these negative things, no matter how small or how big they I am in the process of being connected with the lawyer, through my lawyer to learn when I need to do a cease and desist. And when I, when I know it's actually necessary, I still am getting a little bit harassed by them, but I I'm. I'm okay. I'm good right now. But I do want to know, and that I look forward to learning, to be able to share with people like, Hey, here is when you hire the lawyer officially, because that is a good question. Lawyers should get paid for what they're doing, but it's just knowing when you bring that in, which is a very big deal that I think should just be common knowledge. And then where we were able to get one review, Oh, there's also a thing after you submit in there's you can write a post about it on Twitter and you tag people with Google. Speaker 2 (11:28): I forget who you tag. You guys will have to Google it. You'll have to Google the Google thing, but it you can do, I didn't get that far. I also was so hesitant to do that because then it would take it into the physical therapy world at large of, Oh, what's the going down with Jenna. I'm like, Oh my God, like it's literally children who are upset about musical theater. Readings has nothing to do. Like, no. Okay. And then my husband was helpful. He was able to get one of the reviews down by reporting the person's profile. Speaker 2 (12:04): And that was very good. So that was one there's still two that have written reviews. There are three with just one star reviews without writing anything. And none of them have been patients. And we believe that they created two false profiles to put in two of those one star reviews. Interesting. but at the end of the day, they're not in my Rolodex of patients, so they're not patients. So yeah, it's been a bit of a journey dealing with it, but that's a little bit of what I did. There's not one way to do it. There are suggestions on responding to the person where you can say, Hey, I'm so sorry to hear of this complaint. I don't have any records of you as a patient. Please feel free to email me at because there's no conversations that happen within the feed. It's like your reply and that's it. And people can look at it. That's Speaker 1 (13:02): Actually, that could be pretty helpful. Speaker 2 (13:05): My, my lawyer said right now, don't just because we, she was like, let's just, let's just, I'm fine with waiting right now. You know what? The level of stress gets so high, it got real bad for me to be throwing up from stress is a big thing. So the fact that I'm not throwing up, I'm doing well is good. So I'm okay with it being a slow occurrence because my body does start to shake going back into that world, which to me is also just another recognizer of why it's important to know when it's time to block certain people from your life. If they're making you shake and vomit, because you're stressing, like they're just not meant to be in your life. It's fun. It's that simple, you know? But yeah, no, it's, it's, it's it's a very humbling, very embarrassing situation to be dealing with. But I have learned that there are, there are definitely a lot more businesses right now dealing with that, unfortunately. Yeah. I wish people invested more time in the positive stuff to raise up to be the positive changes that we want rather than let's just tear people down because in that action, the wrong people are being torn down. Speaker 1 (14:20): Yeah. Well, thanks for sharing that. And also, thanks for sharing what you did to kind of help as best you can at the moment. Kind of rectify some of that because now if people are listening and they go through that as well, they'll have at least an idea of like, okay, well here's a place where I can start. So thank you for that. Speaker 2 (14:36): Yeah. If anybody ever wants to talk some crap about what you're dealing with, I'm here for you. Speaker 1 (14:41): Yeah. Great. All right, Julie, let's go to you to your, your, your ups and downs of, I have a feeling that your, your and low point might kind of be the same thing, but I don't, I don't know. So go ahead. I'll, I'll throw it over to you. Yeah, Speaker 3 (14:59): Yeah. So I actually remember when we did the show last year, I said that I wanted 20, 20 to be more of a focus on more of my personal life and focusing on family and things in that direction, because in the past it had been all about my business and everybody has had challenges in the physical therapy world with their business. And we have with Newport coast physical therapy, we've actually come out strong. And that isn't really what I wanted to focus on because it's supposed to be personal. So I guess for my lows. Hmm. So me and Wade we've been together for 11 years. We had our 11 year anniversary. And when we're thinking about starting a family and everything, we were like, okay, we have to kind of celebrate the last year that we're going to have together. Just me and you. So 2020 we had like, all these things planned for our relationship. Speaker 3 (16:03): We were going to go to Switzerland, literally the day of the lockdown, that was our flight to Switzerland. And we were like, Oh no. Okay. So we can't do that. And then we had planned some things in the States, like going to national parks and all of those ended up closing down. And then, and then I I'm pregnant. I was pregnant with twins throughout all of this. So then as you know, I get further along in my pregnancy, it's getting harder to do anything just because pregnancy can for wound baby, but with two babies, it was just like, ah, I could give birth at any day. So I don't really want to be too far away from the hospital and everything. So I would say that for the lows, me and Wade didn't really get to kind of celebrate our last year together just as us and which is fine. You know, we, we, we made it work and did some other things, but I think that we didn't get to kind of grieve that aspect of our relationship changing. So that was a little bit of a challenge, but the highs, obviously Speaker 1 (17:15): I had my twins August Speaker 3 (17:19): In Westin and they're three months old right now. They are actually let's see, they're one month adjusted. So they were born two months early and they spent about two months in the NICU. So that was a little bit of a challenge, but given all the COVID and everything going on, luckily there was plenty of resources for my babies and they had great medical care and are super healthy now. So yeah, my highest definitely having my two boys, they're adorable and they're definitely a lot of work, all consuming basically, but hopefully in the next year, I'll get a better swing of, you know, balancing family life and managing my business and everything. So that's kind of a bit of a summary of my 2020 Speaker 1 (18:11): Now let's, let's talk about quickly for, cause you know, a lot of people that listen to this podcast, they're physical therapists and might be entrepreneurs, women kind of around in, in your stage of life who are thinking about I'm going to have children and what's going to happen to my business. How am I going to do this? So do you have any advice and, and what have you done with your business as, and I mean, twins, I goodness, but we should say that Julie is also a twin, so it's not shocking that you had twins. Speaker 3 (18:41): I wasn't surprised when they see that as having twins, I was like, you know what? There was a chance that was going to happen. Yeah. But I would say that for anybody that's in kind of a similar life stage, I fortunately, since my business model is pretty flexible in the sense that I can pick and choose when I take on patients, I don't have much business overhead just because of the, the mobile concierge practice model. That it's good for being a mom because I can kind of pick and choose when I want to take on clients. I would say that if you're, you know, the breadwinner of the family, that's a really tough position to be in because it's, it is really hard to balance everything because I'm going to be able to, you know, pick and choose clients that I want to see when I want to see them. Speaker 3 (19:35): And not everybody has that flexibility. So if you do own your business, it is a good time that maybe you could take a step back and be more on the business management side of things, where you can do things from home, from your computer and then hire somebody to go out and actually do the service. And I actually have a therapist that is doing some client visits for me right now, which thankful it's my best friend. So she's really chill to work with. But that could be a strategy that some people take on is that they end up doing some of the business management side of things instead. Speaker 1 (20:15): Yeah. So you're still working in the business. You're just not out in the field, so to speak because I mean, when you have a new, a new a newborn, I can only imagine that it takes up a lot of your time. Speaker 3 (20:30): Yeah. Every two to three hours, which, you know, if you're, you've never been around kids, I was surprised they eat that frequently. I was like, Oh my goodness. Speaker 1 (20:43): And you've got two of them, two miles to feed. Oh, that's so funny. And what, I guess, what has been your biggest aside from, you know, not getting a lot of sleep from being a new mom, is there anything that surprised you aside from how much children eat? You're like, what the hell? Why did no one tell me this? Speaker 3 (21:08): I'm trying to think. I think that the reality of taking care of a baby, like, I guess I thought it would be not as much of my time, but maybe it's because I have twins. I don't know. I don't know. I don't know any about anything about this, but it literally is like a 24 seven type situation right now. And I can only imagine for people that are going back to work at this point, because technically I've been off work for three months and not a lot of women are able to do that. They have to go back to work. I could see how challenging that would be. Cause if my twins were still in the NICU, so say I took off that six weeks of maternity leave and then had to go back to work before they even came home. That would be so tough to juggle. So it is a lot of work. Like it's the hardest job, just, just the physical toll it takes to be up and take care of babies. It's it's tough. Speaker 1 (22:08): And have you had pelvic health physical therapy? Speaker 3 (22:11): So I actually, haven't gone to a pelvic health physical therapist, not because of anything against it. I just haven't noticed any symptoms. Okay. So I do actually have a couple friends that are specialists in pelvic floor PT that I could reach out to. Maybe they would be testing me for certain things and be like, we need physical therapy. So that could be something I do in the future, but it's yeah. I fortunately have had like a very good recovery and haven't had to deal with anything on the surface at least. Speaker 1 (22:47): Excellent. That's so nice. Well, I love hearing your, your ups and downs and, and we should also say, cause I don't know that Lex is going to be able to come on here. Maybe we can splice her in later, but she did get married. So I can assume that would be her high point. If it's not, then she's, she's going to have some answering to her new brand new husband. I would assume that's her high point. And she also started her own practice in New Hampshire, which I would assume could, would also be a high point for her as well. And then what do you see happening moving forward? What are you, what are you, what are your goals, your dreams, if you will, for 2021, Jenna, I'll throw it back to you. Speaker 2 (23:34): Goals and dreams. Well we are moving to Pittsburgh. It's taken almost a full year, so I'm looking forward to moving there with husband and I have a dream office room cause I'm an actor as well still, and it's going to be decorated Disney theme. So I'm really excited to decorate and make my imagination finally come through and have the walls of tangled with the lanterns, hanging from the ceiling and have all my different collectibles up on display and my lights and my cameras and everything up permanently. So I don't have to keep putting it down and putting it under the bed in a New York studio apartment. I, that will be like Speaker 1 (24:21): For me, cannot wait, cannot wait, Julie, how about you? I'm definitely going to be going to Switzerland. Does I rebooked these tickets like three times and I don't know it's going to happen in 2021. I'm not from eight or tots with me. Well, yeah, go ahead Karen. I was gonna say I, if, if all goes well with 2021, I'll be in Switzerland in November. So you could come to a course, write it off. Oh my goodness. That's a great idea. What is the course? The course is only one day and if it happens I will tell you about it. Cause I don't think it's been announced officially yet. But it's just a one day course. So you can go to Switzerland, just pop over to burn for one day and then you pop out. Oh my goodness. It's it's the the, I think it's like the Thursday or Friday before Thanksgiving. Speaker 1 (25:25): All right. That'll be good. Cause the twins will be over one years olds. Okay. Throwing it out there. You guys, I will be in Switzerland. It's going to happen. Awesome. Well, I have to say Switzerland is really, really beautiful, so I'm sure you will love it. Love it, love it. I don't know. Should I talk about my highs and lows, I guess highs and lows. So I guess my lows were I think when, when everything happened here in New York and Jenna can probably corroborate this, but it was an, it was a little scary, you know, because it was everything locked down, nip. It, it locked down so quickly, but and nobody really knew what was going on. And I think that was a big, low, and I think I had, again, the sleepless nights and the anxiety about, well, what's what, what will happen with my practice? Speaker 1 (26:29): W what am I going to do? I see people in their homes, like you couldn't go anywhere, couldn't do anything. And, and so I think that, that, that sort of stress around that was definitely a low point professionally and then personally, well, my boyfriend and I broke up, but that's probably for the best in the long run. And then my sister had some health trouble, so it was a big sort of just like everyone else. 2020 was like a big sorta show. But that being said, the not knowing what I was going to do for work and being stressed as a low point turned into, I would say a high point along with Jenna is I started integrating tele-health, which is something I will continue to do. So now I do probably see half the people in person and half people via telehealth. Speaker 1 (27:23): And I love it. I love doing it. I think it's it's working very well. And I was also able to launch a business program to help physical therapists with the business and the business side of things. And that's been really fulfilling and getting nice reviews from that from people who have taken the course. So that, which makes me very happy because my whole anxiety was wrapped around. That was like, what do people take it? And they hate it and they think it's stupid and they don't want to do it. What am I going to do? And, and so, you know, you have all these doubts about like self doubts about what you do as a person and what you do as a therapist professionally. So I think those were, it was sort of a mixed bag of highs and lows. Speaker 1 (28:08): And I guess what I'm looking forward to, I too, am looking forward to going to Switzerland. And and just being able to travel and see people, like, I would really love to see my parents who I haven't seen in almost a year. And so that would be lovely because we did not, I did not see family for Thanksgiving or Christmas and probably won't until we all are vaccinated. Just to give everyone a little sense of that, like we're doing the right thing. So I think that's my, the biggest things I'm looking forward to is seeing my family, being able to see friends in person and colleagues in person, because, you know, we miss seeing all of you guys too, you know, so I think that's the things that I'm most looking forward to for 2021 is, and I don't, I don't think that things will go back to the way they were quote unquote, but I think that they'll be an improvement on where we are now. I don't know. What do you guys think? Speaker 4 (29:18): Yeah. I think having our support systems slowly return is going to be really, really fulfilling to just for humans. Like we love human contact and our relationships having all those kinds of slowly come back together is going to be amazing. Yeah. Speaker 1 (29:35): Yeah. I love the way you put that. Having our support systems back is huge. Yeah. Hugging. Yeah. I miss hugs. I know, I know one of my friends hugged me like a friend that lives here in New York. She hugged me and I was like, you know what to do? I froze up. I was like, Oh my God, what is she doing? Hugging is so good. Speaker 2 (29:57): Why my husband gives me time limits for my hugs. Cause I'll keep hugging. I love hugs and I miss hugs. I even miss the Wilson's a musical theater specific thing, but go into a musical theater audition and all the annoying screens of people reuniting with someone they only saw just a week ago, you know, cause we won't want to feel cool, but the people will see and know, but then we do it too. When we run into the people we haven't seen. Who's guilty of it. But yeah, hugging, hugging is just beautiful. Speaker 1 (30:32): Yeah. Human contact. Speaker 4 (30:36): What if on my flight to Switzerland, I have a layover in New York and then I can see you. Speaker 1 (30:45): Yeah. What is that quick? Have a quick one day layover and then Optus. Switzerland. Oh, I know. I forget. You're in California, such a long flight. Speaker 2 (30:54): You need to get pizza. You would need to get Levine's cookies. Oh yeah. And what else, what else would the food wise I'm thinking? I was thinking, Speaker 1 (31:06): Yeah, I just had, I just had a Levine cookie a couple of weeks ago. I eating live only a couple blocks. So the vain bakery was, it got really, really popular because of Oprah. It was like one of Oprah's favorite things like maybe a decade ago. Yeah. That's why they're so popular. But the cookies are like scones, like they're thick and gigantic. Like I got a cookie, it took me like three days to eat it. Speaker 2 (31:31): Yeah, no they're thick. It's, Speaker 1 (31:33): It's a lot, it's a lot of cookie dough there. But they are, they are pretty delicious. Now. You'd swear. We were sponsored by Levine. Speaking of sponsors, I have to say thank you to our sponsor net health. Speaker 4 (31:47): Great segue right there. Speaker 1 (31:50): Just getting it to me. So net health has been sponsoring the podcast for a couple of years and I'm really, really grateful and thankful to them and their support, their continued support. And net health has grown by leaps and bounds since they first started sponsoring the podcast. And so I'm really happy to see their growth, their Pittsburgh company, by the way, Jenna. Oh yeah. Pennsylvania company. And and so I'm really, it's really been exciting for me to see their growth and their movement upward and the fact that they are doing their best to help healthcare providers, which I think is awesome. And they also have, and not that they're telling me to say this, but they really do have some really good webinars. So they're usually free. So if you want like good webinars, business-wise they really have some good stuff, especially if cash based or non cash based. So I would definitely check out their webinars because they're all pretty good and usually free. I like free. Yeah. And everybody loves free. Okay. So I guess I'll ask you guys one last question, knowing where you are now in your life and in your career, what advice would you give to your younger self? Speaker 4 (33:05): Okay. I should be prepared for this because you know, this happens every single episode and did not think this question was coming at me. Okay. So the first thing that comes to mind, and I think it's important is that you should always maintain a sense of curiosity about everything going on in your life professionally, personally, I think that if you're open-minded and you can kind of think on things a little bit differently, just because you're not closed off, you might be able to see solutions in ways that you didn't think of before. So that is very theoretical, but I just think that that kind of vibe, if you maintain that sense of curiosity about everything, it can kind of lead you in new directions. What do you think? I think that's great advice. Speaker 2 (34:00): Oh my God. I'd love that. I, I I feel like I should have gone first because it naturally segues to what you just said. Oh let's Speaker 4 (34:10): Oh no, Speaker 2 (34:11): No, no, no. I think it's perfect. I loved it. I was like, Oh, you know, like for me, I get my best ideas on the toilet, but I still, I thought that was amazing. I was thinking the first thing that popped into my head was don't waste your time on the, focus on where, what your vision is for your life and put all your energy into that as it, and this is why it's like, why it's so good to yours. And now like the candles, I was like, Oh my God, this is perfect. It's so great for us. Speaker 1 (34:42): Perfect. I think that's both great advice. And, and I know I asked this question every time and how I would answer it, knowing where I am now in my life and in my career. I think that what I would tell myself, even like fresh out of, out of college is when it kind of goes along with maybe what a combination of what you guys both said. But what I would tell myself is to don't limit myself by what I see other people doing. Because sometimes like when I first graduated, I knew PTs worked in a hospital, they worked in a clinic and that was kind of it, you know? And so I didn't never saw that sort of broader vision. And so I think I would tell myself to look to people outside of the profession to help you your state in your own profession and seek out those people that have, that genuinely have an interest in you as a person and, and want to be a part of your life and a part of your success. Because I think I've fallen victim to people who I thought had my best interests at heart, and I'm a trusting person. And as it turns out they didn't. So I think really, I think as you get older, you sort of, you maybe, maybe I just have a better sense of who I am and what I want. And so I'm no longer kind of easily swayed and convinced by people who in the end don't really have my best interest at heart, Speaker 4 (36:28): But that's one of the qualities I love about you though. Karen is how trusting you are. I think that does serve you too in your life. So I think that don't ever lose that. That is something that it's, it's a gift and not everybody can be vulnerable. And I think that you wear that really well. Speaker 1 (36:46): Oh, well, that's nice. Yeah. I don't think I would, I'm not going to become that cynical of a new Yorker, but I'm going to, Jenna knows what I'm talking about. But I think that I'm just going to just be a little bit more discerning on the people that I choose to kind of surround myself with. And I think that I've been doing that more recently over the last couple of years, and I think that it has served me well, but that's what I would tell my younger self out of college anyway. Yeah. All right. So any last bits, any last, anything Speaker 4 (37:23): We're all gonna make it we're all gonna survive hopefully. Yeah. Speaker 1 (37:27): Yes. Rules. Yes. Jenna will be going to Florida next year because she missed it for CSM. I know, I know no CSM in Florida this year, but we did videotape our performance, little plug, Jen and I to have a thing at CSM on February 11th at 7:00 PM. Join us for our prerecorded topics on social media, social media. Yeah. Basically. How do you social media, mainstream media to improve your presence as physical therapist and then I think, but I'm not sure we might have a live Q and a afterwards at 8:00 PM. We're so clear. Speaker 1 (38:10): So we'll find out. So anyway thank you so much, Julie and Jenna and Lex for all of your hard work and all of your commitment and I love you all, all three of you. I was going to say, I love you both. And then a Lex, and I'm just getting, I love all three of you. And I really, from the bottom of my heart. Thank you so much. Thank you as well. All right, everyone. Thank you so much for listening. I wish you all the very best and, and fingers crossed for a better 20, 21 and stay healthy, wealthy and smart.

I get to talk this episode with Kristen Wilson, Co-Founder and Co-Owner of Action Potential Physical Therapy. https://reachyours.com Kristen is also the new Editor in Chief of Impact Magazine, the magazine of the Private Practice Section of the American Physical Therapy Association. Kristen shares some great lessons and stories from her entrepreneurial journey. And recommends the following books for business owners.  I hope you enjoy my conversation with Kristen. Follow Us: Facebook: https://www.facebook.com/Sturdy.Coaching Twitter: https://twitter.com/sturdymckee LinkedIn: https://www.linkedin.com/in/sturdy/ Instagram: https://www.instagram.com/sturdymckee/ Join Our Focus Forward Group of small business owners: https://focus-forward.mn.co/ #businessconversations #entrepreneur #sturdycoaching #sturdymckeetasks

Ali Schoos grew up in Sunnyside, Washington and started picking Asparagus before school when she was in the 6th grade.  This early exposure to work ethic has served her well over the years in business.  She started with a small private physical therapy practice, grew her company and sold to a national player in the Rehab industry .  She worked at an executive level for Physiotherapy Associates for 7 years and then started over again in private practice.  The second time around she grew to 6 clinics and made sure each clinic had a director that also had ownership in the practice.  She has served in many roles in the state and national physical therapy associations and is currently a Board member for The Private Practice Section of the American Physical Therapy Association.  Her current physical therapy clinic is in Bellevue, Washington. 

In episode 12, I get to talk with Dan Rootenberg, CEO of Spear Physical Therapy with 20 locations in and around New York City. https://spearcenter.com   I had a great time talking with Dan, and learned a few very valuable things. Dan shares some deep lessons from his journey as an entrepreneur, along with some very interesting facts around his baseball journey.  Learn how Dan manages to lead a successful company through challenging times, while staying involved in international baseball, coaching little league, and being a father of three.  You will also learn about a couple of his favorite business books. Reboot gets a second recommendation from one of our guests. Dan says he has learned a great deal by implementing its advice and it helped him manage and lead through this time of crises. Atomic Habits also gets Dan’s thumbs up. Dan likes it for the clear and straightforward way it allows you to assess your habits and even change them in service to your goals. It should be noted that Spear won the Practice of the Year Award from the APTA in 2016, and was acknowledged as Practice of the Year at this year’s Ascend Conference by WebPT. Dan is involved in PPS, the Private Practice Section of the American Physical Therapy Association.  I hope you enjoy my conversation with Dan. 

In episode 11 I get to talk with Mike Horsfield, CEO of Rock Valley Physical Therapy which he has helped grow to over 450 employees in his 10 year tenure as CEO. https://www.rockvalleypt.com   Mike shares some of his favorite lessons along his journey of building a legacy company from new grad to employee to leadership, management, and ownership.   He also shares a few of his favorite business books which we always link in the description for you. Reboot, The Power of Habit and Thinking, Fast and Slow are all books Mike recommends. Mike even shares with us my personal favorite recommendation The One Minute Manager Meets the Monkey! You’ve got to hear his description of this one. I had to grab that last one for the title alone! Mike is heavily involved in PPS, the Private Practice Section of the American Physical Therapy Association. You are sure to see him at any of their events. Make sure to say hi! I hope you enjoy my conversation with Mike.

I talk this episode with Stacy Menz, Founder and CEO of Starfish Therapies. https://starfishtherapies.com  Stacy is also the Editor in Chief of Impact Magazine, the magazine of the Private Practice Section of the American Physical Therapy Association and is publishing her final issue in October after 6 years at the helm.  Stacy shares anecdotes and lessons from her entrepreneurial journey.  I hope you enjoy my conversation with Stacy. 

Mike Horsfield returns to the program to discuss what lessons were learned while leading in new territory during an international pandemic.  He self admits he gets geared up and actually enjoys "a train wreck" to lead through and COVID 19 certainly pushed him to a new level of crisis management.  Communicating with your people and being transparent is the key to working through the huge challenges this pandemic has thrown at the business world and the health of the communities our businesses are in.  What lessons did we learn and where do we go from here.  Business leadership was and still is being tested at the highest level.  What moves you make and how you can reassure your employees is paramount right now.  Mike gives great insight into his thought process and how he believes coaching and mentoring should be used in organizations .  He is also running for Private Practice Section of the American Physical Therapy Association President position with election results revealed in early November. 

On this episode of the Healthy, Wealthy and Smart Podcast, Jenna Kantor guests hosts and interviews Clay Watson, Tyler Vander Zanden and Kelly Reed on the Private Practice Section’s Key Contacts. PPS is more effective with the support of members who are dedicated to advocating on behalf of the industry. You can get involved in the section's advocacy efforts by becoming a Key Contact, joining the key contact subcommittee, or by taking action online via the APTA Legislative Action Portal. In this episode, we discuss: -What are the responsibilities of the PPS’s Key Contacts? -How a Key Contact bridges the gap between legislators and constituents -The personal and professional benefits of being a Key Contact -And so much more!   Resources: Tyler Vander Zanden Twitter Private Practice Section Key Contacts   A big thank you to Net Health for sponsoring this episode!  Check out Optima’s Top Trends For Outpatient Therapy In 2020!                                                                      For more information on Clay: Clay Watson a Physical Therapist and owner/operator of Western Summit Rehabilitation, a consulting and therapy services staffing agency for home health. He is a  Past President of the Homecare and Hospice Association of Utah, a member of the Utah Falls Prevention Alliance and a recipient for an NIH falls prevention grant. This year I received the Excellence in Home Health Therapy Leadership Award from the Home Health Section of the APTA. For more information on Kelly: Kelly received her COMT (Certified Orthopedic Manual Therapist) from the North American Institute of Orthopedic Manual Therapy in 1994 and is an Orthopedic Certified Specialist (OCS). She received her Physical Therapy degree from Pacific University in 1983. Kelly prides herself as being an excellent general orthopedic physical therapist. She specializes in lower-extremity dysfunctions, biomechanical assessments related to running/sports injuries, and assessments from minimalist training to custom-molded orthotics. She focuses on injury prevention through balancing the full body, not just the area of pain.  Additionally, she has specialized in the area of Temporomandibular dysfunction (TMD) for over 30 years. Most recently she has been active in starting a BreathWorks program focusing on evaluation and education related to breathing physiology and its effect on overall wellness and healing. Her clinical skills continue to move in a direction that empowers clients to achieve their highest level of function in a balanced fashion. Kelly was a 3-sport collegiate athlete and continues her love of athletics through her own personal training, running, yoga  and being a supportive presence  at her kids’ sporting events. An outdoor enthusiast, she loves trail running, hiking, gardening, camping, and keeping up with her husband Greg and their 3 active kids. For more information on Tyler: Dr. Tyler Vander Zanden is the former Founder and CEO of Movement Health Partners, a private practice company partnering with federal, corporate, and educational agencies to provide physical therapy services.  Tyler currently serves as a member of the Key Contact Subcommittee for the Private Practice Physical Therapy Section (PPS), where he meets with legislators to increase awareness of the key issues facing physical therapist-owned businesses and their patients. Tyler earned his Doctorate of Physical Therapy from Marquette University along with a BS in Exercise Science.  Upon graduation, he completed a post-doctoral residency in Orthopedics from the University of Wisconsin-Madison.  Tyler is a board-certified by the American Board of Physical Therapy Specialties (ABPTS), as a clinical specialist in Geriatric Physical Therapy. Tyler has an avid passion for high performance, technology and entrepreneurship and speaks regularly about finance and technology as it relates to the future of physical therapy.  He currently resides in Austin, TX where he serves his church and community and is launching his next start-up venture. For more information on Jenna: Jenna Kantor (co-founder) is a bubbly and energetic girl who was born and raised in Petaluma, California. Growing up, she trained and performed ballet throughout the United States. After earning a BA in Dance and Drama at the University of California, Irvine, she worked professionally in musical theatre for 15+ years with tours, regional theatres, & overseas (www.jennakantor.com) until she found herself ready to move onto a new chapter in her life – a career in Physical Therapy. Jenna is currently in her 3rd year at Columbia University’s Physical Therapy Program. She is also a co-founder of the podcast, “Physiotherapy Performance Perspectives,” has an evidence-based monthly youtube series titled “Injury Prevention for Dancers,” is a NY SSIG Co-Founder, NYPTA Student Conclave 2017 Development Team, works with the NYPTA Greater New York Legislative Task Force and is the NYPTA Public Policy Committee Student Liaison. Jenna aspires to be a physical therapist for amateur and professional performers to help ensure long, healthy careers. To learn more, please check out her website: www.jennafkantor.wixsite.com/jkpt   Read the full transcript below: Jenna Kantor (00:00): Hello, this is Jenna Kanter with healthy, wealthy, and smart. I am here with three newer friends this year. We all our key contacts with the private practice section and we're coming on. Well, they're going to do more of the talking here. I'm just going to be doing the questions and if we're coming on to just say, Hey, this is a great opportunity to get involved. If you do not like the CMS cuts, this is what we do. We go and speak with the legislators to talk about that. We're getting more people to come and join us in this huge movement to fight for our profession, especially the private practices for all you people are working for private practices. This is the committee to be a part of, so please, please join the APTA, come join us and be a part of this great movement. I am here with Kelly Reed, Tyler Vander Zanden and Clay Watson. Yes, you guys. First of all, thank you so much for coming on. So I'm going to hand it to you first. Kelly, how did you first learn of being a key contact? Kelly Reed (01:06): Yeah, so I've been a member of PPS since I got out of PT school and I've always been involved. I've been on the board of PPS and wanting to get back into it. And so I just put my name out there, who needs help, how can I be helpful, wanted to kind of get on the government affairs committee. And instead I got asked to be on the key contact task force and it's been amazing. Clay Watson (01:33): I'm friends with some other physical therapists who've participated in this project and we had some interesting legislative successes in our state that helped reform some payment policy issues. And it kind of led to them asking me to help out with the congressional level. Tyler Vander Zanden (01:53): I actually got invited last year at the 2019 Graham sessions in Austin and I live in Austin. And that really kind of propelled me to do something, a call to action and how can I get involved personally. And so I looked at PPS to see where I could be of service and one of the openings was this key contact position. Jenna Kantor (02:15): I love it. And just to make sure for any students who might be listening, PPS stands for private practice section. So it is a section of the APTA. Clay, I'm going to move to you just because my eyes just happened to look up at you. So what does a key contact do? Clay Watson (02:33): We have been asked to develop relationships with specific legislators and every member of the private practice section and the APTA lives in a congressional district or they have a Senator and it makes sense to pair up people who have vested stake in policy to have a relationship with a representative or a Senator from their state. And this program designed to help us have longterm relationships so that when policy needs are coming up, we'll have a listening ear and there'll be able to hopefully hear the sides of our argument that are most beneficial to our profession. Jenna Kantor: Kelly, what is the time commitment with this? Kelly Reed (03:14): Yeah, minimal. We are asked, well a couple things, we have a monthly meeting and we are given contacts of which you just email the people and try and hook them up with their legislator and that might take, depending on how long your list is, you know anywhere between 15 to 45 minutes. Then we have an hour meeting and then the bigger thing is that we are provided all the information we need and when an action item comes out they send it to us and then all we have to do is basically cut and paste a letter and send it off to our legislature.   Jenna Kantor: Yes. Would you Tyler mind differentiating between being a key contact with private practice section and also being a key contact on the committee? Tyler Vander Zanden (04:09): Yes. So being a key contact in general, what we're asking of those individuals that they be a private practice member and that they live in the district to what we're trying to assign them to. So we want them to have a relationship with that Congressman or Congresswoman in their specific district. So like as Kelly said and clay said, when there's an issue at hand in the profession or just to private practice in general, that congressional leader has a name and face of a person or a clinic that they can say, Oh, wow, you know, Kelly or Jenna or clay, like, you know, you're dealing with this right now and you're one of my constituents. And so we can have that relationship. And so that's what it looks like more at the key contact level. For us, like Kelly said we're on the committee side. Tyler Vander Zanden (04:55): We're the ones who are providing education to that specific key contact in the form of emails. We'll kind of give them block templates. So when they have to make that communication, it's not so hard. We send them and the practice or a chapter here sends us emails that they can be kind of up to speed on these legislation things. And then we recently had shot some videos in DC explaining the roles of the key contact. And so there'll be some videos that we'll have on the PPS website that they'll be able to always link back to if they need more education. Kelly Reed (05:33): Yeah. And I just wanted to build on those videos. They're short snippets, they won't take a lot of your time, but it gives you a lot of key information, just the nuts and bolts of what you need and you can look at them at your leisure and really helpful information.   Jenna Kantor: Yeah. Clay, does it work? Does making a phone call if instructed to do that to sending an email or meeting with the legislator? Does that or is that a waste of people's time? Clay Watson (05:59): Well, it wouldn't be a waste of time or we wouldn't do it. Right. I mean one of the most interesting things when we had a legislative fly in this fall, I was with another therapist who had actually written the letter to get the wife of one of our congressmen into physical therapy school and it was her first employer. Now she's a home health physical therapist and that's what I do. I'm private practice owner, but I work in home health and when we are asking him questions specific to our industry, he understands private practice and he understands home health better than almost any Congressman out there. And so that's just a huge listening ear that we wouldn't have if we didn't have those longterm relationships. Jenna Kantor (06:41): I really just want to add in person is more effective than on the phone. On the phone is more effective than email. It is like any other relationship. So really the best way to make no change is to not do anything. What we're doing is the best way to make a change. It's where we have this insane power as constituents. Now for you, Kelly, what has been the biggest thing that has moved you and how the private practice section runs and works with the key contacts? Like what do you think is just so incredible that they do to make us so efficient with what we do to put our message out there to the right people? Kelly Reed (07:27): Yeah, I've been really impressed with the amount of information that PPS already has put together and the task force and members before us that are currently on the task force. Basically they hand you everything you need to be able to do your job to make and develop a relationship with your Congressman. It's really easy and I want to say for those who may be put off a little bit about not getting politically involved, we have to, this is our profession and when we know what we know, we know what we love and all we have to do is communicate that message. We build relationships every single day and that's exactly what this is just talking about what we love. Jenna Kantor (08:11): I think that's excellent. And any last words that any of you would like to say in regards to becoming a key contact for anyone who might be hesitant on jumping in? Clay Watson (08:23): One of the most important things I've learned is the value of the mentorship I've received from participating in this. Every time I have a question about how to approach an issue with one of our legislators, I have three or four other therapists who are also doing it that I can ask. They may know context about the legislature themselves and how to approach them on specific issues and they know the nuance of the issues in a way that helps me understand them with a lot more depth. So it's sort of like a pretty high value team to help the whole situation move forward and that's invaluable. Jenna Kantor (08:56): I love that. Thank you so much. And if you're wondering, I don't know what this is for me, why am I listening to this? They're just selling me, telling me to get involved. This is where the change you want to happen. I get the most interactions on my personal Facebook page when I write the word happiness because people are happy in the physical therapy world. This is what we are doing to make that huge change. I am saying this statement very strongly. I know everybody can have their own opinion. This is mine, but this is the majority of the profession in which I interact with which are non-members. This is the big culture of unhappiness and this is where we make that change. The private practice section are movers and shakers and are listening and taking such great action. These people who are here, who I'm interviewing are passionate, kind humans. We are all volunteering our time. We are all not getting paid and we're all doing it for you and we would love for you to join us because your voice is valuable. Clay Watson (09:58): Well, I think most of the time the people who are unsatisfied with the profession are the least engaged and sometimes they are very engaged in are not happy. But generally speaking, the more you're involved with the APTA, the more voice you have and the more ability you have to affect change. As physical therapists, our whole life is based on helping people affect change. And if you feel disempowered or however you want to describe it, the way to get that power back is to follow your own practice and dig in and take responsibility for it as much as you can. And there are many times when you're going to do it for not, that's just how life works. But the truth is trying to get better is amazingly empowering. And once in a while you get lucky and you actually do make a big change. Tyler Vander Zanden (10:46): Yeah. And I just wanted to say one more thing to dovetail is you're not alone. So if you're right now, if you're stuck and you're trying to figure out what to do, you have to start somewhere. And one of the beautiful things about getting on this subcommittee now less than a year is the networking and everything that the PPS and all the people that I've been able to meet not only in private practice, but then as a result of this legislative work that we've done. So something really to consider and if your slot is taken if you want to get on here and we don't have a specific slot open in your district, you can always start these efforts on your own and we would always be able to help you with that education that's still on the website there for your use. Jenna Kantor (11:28): I love it. Thank you. Thank you to each of you for coming on, this has meant so much to me. I know it means a lot to you as well. If any of you want to learn more, you can go to the private practice section website. It's under the advocacy tab where you'll find committees and you'll find key contacts. That's how you can get involved. Thank you for tuning in. Take care.   Thanks for listening and subscribing to the podcast! Make sure to connect with me on twitter, instagram  and facebook to stay updated on all of the latest!  Show your support for the show by leaving a rating and review on iTunes!

The Private Practice Section of the APTA established the Peer2Peer (P2P) Network a few years ago and since then has provided a great opportunity for PT owners to collaborate with fellow PT owners and discuss how to improve their businesses. In this episode, Nathan Shields interviews Randy Roesch, PT, owner of Business Solutions Consulting Company, and Steve Anderson, PT, Executive Coach for Orange Dot Coaching. They are also current facilitators for P2P. Both have personally benefited from networking during the course of their careers, making them a great resource about the benefits of networking and what P2P has to offer. Nathan then also highlights his mantra for successful business ownership, which is Reach Out – Step Out – Network. Love the show? Subscribe, rate, review, and share! Here’s How » Join the Physical Therapy Owners Club today: ptoclub.com Physical Therapy Owners Club Facebook Physical Therapy Owners Club LinkedIn Physical Therapy Owners Club Twitter

The Private Practice Section of the APTA established the Peer2Peer (P2P) Network a few years ago and since then has provided a great opportunity for PT owners to collaborate with fellow PT owners and discuss how to improve their businesses. In this episode, Nathan Shields interviews Randy Roesch, PT, owner of Business Solutions Consulting Company, […]

On this episode of the Healthy, Wealthy and Smart Podcast, I welcome Steve Anderson on the show to discuss leadership coaching. Steve is an Executive Coach with Orange Dot Coaching and the host of the Podcast, Profiles in Leadership.  He is a former Board of Trustee for The Foundation for Physical Therapy and was the President of The Private Practice Section of APTA for 6 years between 2002-2008.  In this episode, we discuss: -Why you should invest in a coach -The importance of outside perspective when you’re pursuing excellence -How to be open-minded and gracefully accept constructive criticism -Redefining your daily operations with purpose and vision -And so much more! Resources: Steve Anderson Twitter Steve Anderson Facebook Steve Anderson LinkedIn Orange Dot Coaching Website Episode 197: The Graham Sessions with Steve Anderson Profiles in Leadership Podcast Optima: A New Health Company   A big thank you to Net Health for sponsoring this episode!    For more information on Steve: Steve Anderson is the ex-CEO of Therapeutic Associates which is a physical therapy company that consists of 90 outpatient clinics in Washington, Oregon and Idaho and a major hospital contract in Southern California.  He currently is an Executive Coach with Orange Dot Coaching and the host of the Podcast, Profiles in Leadership.  He is a former Board of Trustee for The Foundation for Physical Therapy and was the President of The Private Practice Section of APTA for 6 years between 2002-2008.  He was awarded the most prestigious award the Section gives out annually to a physical therapist, the Robert G. Dicus Service Award in 2010.   Steve received the APTA Leadership Advocacy Award in 2006 for his efforts in Washington D.C. and Washington State in the legislative arena.  In 2012 Steve received the Distinguished Alumnus Award from Northwestern University Physical Therapy School.   In 2016 Steve was awarded Physical Therapist of the Year by PTWA, APTA’s Washington State Chapter.   Currently Dr. Anderson works with business executives and their teams to improve their leadership skills and coaches them to improve communication skills and working together better as a team.  He lives on Hood Canal in Washington state near Seattle with his wife Sharon. Read the full transcript below: Karen Litzy:                   00:00                Hey Steve, welcome back to the podcast. I am happy to have you on. So thanks for joining me today. Steve Anderson:            00:07                Well, thank you Karen. I'm very happy to be on and I'm looking forward to our discussion. Karen Litzy:                   00:13                Yeah. So last time you were on, we talked about Graham sessions and we'll have a link to that in the show notes to this podcast so people can kind of go back and learn more about that. But today we're going to be talking about the importance of having a coach. And first I'll swing it over to you if you want to kind of describe what you do as a coach and maybe what is your definition of a coach because there's a lot of coaches out there. Steve Anderson:            00:45                Okay. So what I am is I'm an executive coach and so that means that I deal mostly with leadership training and communication skills and things like that. So what I do specifically is I work with people that are running companies, CEO types, and executives that are in leadership roles. And so helping them develop their leadership and communication skills. But then I also like to work with teams. And so I have clients that I work with, the CEO and their executive staff on how they can communicate together and how they can work better as a team when they're trying to run their business and grow their business and so on. So that's pretty much what I do. You know, but the definition of a coach is just somebody to help you, you know, figure out. Steve Anderson:            01:40                I think what happens is we are in a very complex world and in our businesses and so on that they get very complex. I think a coach can help you simplify, look at things and simplified a little bit, help you kind of get out of your overwhelming rut, so to speak, and how you can start to look at things that are the smaller pieces and put that together and then just learn how to communicate with others and grow your business. And in a sense that doesn't seem so overwhelming or overpowering. I see a lot of my clients in that mode of, they're just, they're just overwhelmed and they've just got so much to do and so many things to look at that they don't really know what the next step is. Karen Litzy:                   02:27                Yeah, I hear you there. I definitely feel like that on almost a daily basis. Now before we kind of go into a little bit more about coaching, just so the audience gets to kind of understand where you're coming from. So you are a physical therapist and you owned a multisite practice, but let me ask you this. You could have retired and just kind of spent the rest of your retirement hanging out and you know, relaxing. So why make that shift to being a coach? Steve Anderson:            03:04                Sure. So I was a physical therapist and came up through a company called therapeutic associates where I started out as a staff therapist and then I became a clinic director and eventually became the CEO of that company. And it had a very unique ownership structure in the sense that every director of every clinic in that company is an owner in the company. So I was certainly not the only owner in the company. I was one of many owners in the company. And so when I retired, you know, I retired fairly young, I guess when you look at what age people retire these days. And so I thought, well, you know, what do I want to do from here? I don't feel like I'm ready to just do nothing. And so I kinda did the soul search and say, what are things that I really like to do? Steve Anderson:            03:54                And when it comes right down to it, what I really liked to do is I just really liked to grow leaders and work with people as they're going through their journey. And so, I went and got certified in a program called insights discovery, which is a communication system or style and started reaching out to people and I've got some clients and worked with them and learned, you know, how to improve and get better at what I was doing. And so now I do it on, you know, certainly a part time basis. I'm not doing this full time by any means, but it brings me joy. It feels like I have a purpose and it's something that I just really look forward to doing. Karen Litzy:                   04:39                I think that's such a great transition from the work you were doing as a physical therapist to the work that you're now doing as a coach. And for me, it gives a lot to think about because oftentimes, especially as a physical therapist, I know I felt this way when I graduated from college was, okay, I'm going to start working for a company and then I'm going to work there until I retire. And then that's it. So oftentimes, you know, it's hard for us to think far ahead, but being able to hear stories like yours I think can inspire a lot of people to say, Hey, wait a second. Like there's more to retirement or there's more to when, maybe whenever it is, you feel like your clinical work as a physical therapist is maybe run its course that you can use your physical therapy degree and you can use information, you can seek out new information in order to start a whole new career, but you're still firmly rooted in the physical therapy world. Steve Anderson:            05:43                Right. I think you bring up a really great point in the sense that, you know, you don't, when you come out of school and you start your profession, start your career, you know, you can't see often that thing that you want to do. In other words, it's hard to visualize what exactly I want to do and what exactly I want to be. And I see new professionals coming out kind of tortured with that a little bit. Like they wanted to do something but they can't see it other than just the day to day. You know, we're working with the patient. So I can just share my journey a little bit in the sense that, you know, I was an orthopedic physical therapist and I worked hard at being good at that skill and then I became a director and I realized that I really liked working with the team and working with people and people don't always, they think I'm just messing with them when I say this, but I was kind of a reluctant leader. I didn't go in thinking that this is what I want to do, this is how it's going to look. And, I just kind of evolved into that leadership role. And then as I took steps going through my career, all of a sudden I was voted to the CEO of a very large company at 41 years old. And to be honest with you, I was scared shitless. Karen Litzy:                   07:03                I mean, I would be. Steve Anderson:            07:06                Yeah, I was excited to be in this position, but I'm like, Oh my gosh, I mean, you talk about imposter syndrome and I was like, what do I do now? Everyone thinks I'm going to have the answers. So at that point I didn't really know what coaching was or what coaching services wasn't. As a matter of fact, it was fairly a new concept to have a coach. And so I didn't have an opportunity to reach out to one and I didn't really know what to do. And so when I look back on that time, gosh, I could've really used a good coach. And so what I did was I looked for other ways to try and improve my position or my skills. And so I took a few college level or I mean graduate level MBA courses and they were okay, but they weren't really, you know, just resonating with me too much. Steve Anderson:            08:01                And so then I eventually found this group called Vistage and you may have heard of that, but that's an international group where they have CEOs that work together usually 12 to 15 in a group. They meet on a monthly basis and they basically just learn from each other and help solve each other's problems. And so it's like a group coaching, so set up and I was in that for seven and a half years and really, really learned a lot from that because I had, you know, peers to bounce things off or like could get vulnerable with you. Got to know him really well. And, I think when you can trust somebody and work with someone to get to that level of vulnerability, I think that's where the learning really takes place. Karen Litzy:                   08:50                And that group that was multidisciplinary group, that wasn't just specifically for therapists or even just for health care, is that correct? Steve Anderson:            08:58                Exactly. In fact, I was the only CEO in that group from healthcare. And then they make sure that there's no competitors or you're not competing with anybody in that group. And so you start out kind of with people you don't know. And over a period of time you start to know and trust each other. And, and over a longer period of time you can really, you know, really get down to things that you have a tough time talking to most people about because you've really gotten to know these people. So I look at that as kind of a coaching relationship and the fact that my clients that I work with now, once they get to know me and once they trust me, you know, they can tell me the thing that they're afraid of or they can tell me the things that they don't know, without looking weak to the people they lead or without, you know, being their fear of, you know, people thinking maybe they don't really know what they're doing, but they can share that with the coach. And then we can get down to the real nitty gritty of that and what that means and how to work through that. Karen Litzy:                   10:08                And it sounds like you were able to take what you learned there and combine it with what you learned through your career and then the extra courses taken after retirement to kind of hone your individual coaching skills in order to better grow your clients. Steve Anderson:            10:30                Right. And I think the emphasis on that scenario you just discussed was the experience. I think the experience you can't buy experience, you can't, you know, like when I look back on mistakes I made when I had less experience, you know, I wish I could go back and do those again cause I think I would do them a lot better. But yet that's how you learn. So hopefully a coach has the experience to help you, say this happened to me and this is how I went through it. And, and this is how I can see you maybe, you know, getting there. I do question or scratch my head sometimes when I see, cause I do see business coaches that have never run a business. Steve Anderson:            11:18                So that always kind of makes me feel like, well, you know, I want somebody who's been in the trenches. I want somebody who has worked through this before and can help me see some ways through it as opposed to someone who's just read a lot of books and knows all the catch phrases and the authors and so on. But I think the experience is the key there. And if we look at it from the clinical side, you know, if on the clinical side as a physical therapist, we probably refer to it more as a mentor, maybe then a coach. But same thing there. You want somebody who has experience and who has seen, you know, tens of thousands of patients and has that experience that you don't have that can help you maybe see through some things from their experience. And to me that's what makes it a really good mentor and a really good coach. Karen Litzy:                   12:12                Yeah, I would agree with that. 100%. And you're right, there's nothing worse than seeing coaches advertise their services and they've had a business for less than a year. So, let's talk about pros and cons of having a coach. Let's get practical here. So what are the pros? So if someone's out there looking for a coach and they're on the fence, what are some pros to having a coach? Steve Anderson:            12:43                Well, again, I think I said a little bit earlier, but I think a good coach can help you simplify what you're trying to accomplish. You know, I think a good coach can look at a complex situation and help you make it simpler. You know, coaches can be your external eyes and ears and provide a more accurate picture of your reality and recognize fundamentals that you have and that you can improve on. And then just breaking down some actions that you do to make them more practical. To me, one of the things that I work a lot with my clients with is it seems so simple, but communicating with others is so powerful. And if you really know how you communicate yourself or what motivates you and how you come across, and then you really get to know the people that you're communicating with and what resonates with them, then you construct your language and you construct your behavior in a way that connects with them. Steve Anderson:            13:51                Because I can think that maybe my approach is I totally get it and I totally understand what I'm saying and I can look at the person across from me and they're looking at me like, you know, so I'm not connecting with them. So I have to know how to communicate that. And, you know, as we talk about it here, it seems simple, but I think there's a real skill to that. And I think there's a real ability to kind of craft your message in a way that connects with people. Karen Litzy:                   14:26                Yeah. And I think whenever you talk about relationships, whether it be a personal relationship, a business relationship, the thing that tends to break it down more than anything else is lack of clear communication. Right? Steve Anderson:            14:47                I was just going to say, and it's like if you look at your family or you look at your people in your business, I've always believed that you don't treat everybody the same. I mean, you have to be fair, but when we're talking about communication, in other words, the way that I would approach one employee could be very different than another depending on who they are, and you know, how they communicate. And so I think a really good leader is able to go in and out of these different styles, I guess, of communication that resonate with that person. And it's not the same for everybody. Karen Litzy:                   15:29                Yeah. And it's funny, I was just about to bring that up because I was going to ask you a question of, let's say we'll take a scenario here. You're the CEO of your physical therapy business and you've got two people working in your front desk and you've got four physical therapists, and let's say you, I don't know, you notice that you have an unusually high cancellation rate with your patients unusually high. And so you kind of want to get to the bottom of it. So how you would speak perhaps to the people working at your front desk may be a little different than how you would speak to the therapist because they have different roles in your business, right? Steve Anderson:            16:18                Absolutely. You have a different message for them. And, even when you look at your four physical therapists, let's say, out of those four physical therapists, you have an analytical person who thinks in very analytical terms. Well then the way to approach that would be to talk about the cancellations and no shows from a data perspective. You know, here's the numbers. Here's what it used to be. Here's what we want it to be here. You know, so you talk in very analytical ways. You may have someone else that has a real, you know, that they have more, they have a real caring about people in their feelings approach. And so you might talk to them about that situation and don't talk about analytics, but you might talk about, look at what our patients are missing. Look what we're not, we're not reaching their potential. We're not, you know, touching their hearts, you know, or whatever. So you talk more in those terms and then, other people, you will have different approaches. So I think that you have to know your people well enough to know that sitting in a meeting with six people, I'm giving the exact same message and expecting all of them to embrace it and have it resonate with them all at the same time is probably unlikely. Karen Litzy:                   17:35                Gosh, it's so much more complicated than it seems at the surface, isn't it? Steve Anderson:            17:40                Well, it is, but I think that that's what most of us feel. And that's where I think a coach can come in and say, okay, it’s complicated, but we can make it simple. It's a step by step, day by day thing that we can break down. And then it's just like anything else, once you understand kind of the process, then it's practice and you just practice and you practice and you get better and you make some mistakes and yet you do some gaps. And yet, you know, you put your foot in your mouth. Sometimes you learn from that. And over time that's where experience starts to build and improve. Karen Litzy:                   18:17                Yeah, I guess it is. Once you have that framework, can it become sort of a plug and play kind of practice thing? Steve Anderson:            18:28                It's good to break it down as simple as possible, but you're also dealing with humans. So just when you think that you just wouldn't, you'd think you've got it figured out. Someone will throw you a curve ball that you didn't see coming and so then you're going to have to, you know, readjust. But, it can be done much better than I think most people do it as just a general statement. You know, there's a great if I can put a plug in for this, a great Ted talk by Gawande, who most of us know who to go on deals and the title of the Ted talk is want to get good at something, get a coach. And he goes through the scenario of how, you know, he is a surgeon was thinking that he was doing pretty well and he improved and he improved. Steve Anderson:            19:20                And then he got to a point where he just couldn't, he felt like he'd hit his limit. He just wasn't improving much after that. So his question was, well, is this as good as it gets? Is this how I'm going to be? And I'm pretty happy with that, but you know, does that mean this is where I'm at? And then he decided to go back to Harvard medical school and hire a retired professor who was a surgeon and had him come in and watch one of his surgeries. And as he's doing the surgery, he says, Oh man, I'm killing this. This is going so well and I probably just wasted the guy's time and the guys and my money. Cause what's he going to tell me? This was going great. And then the guy came back with a whole two full pages of things that he could work on. Steve Anderson:            20:09                And he was kind of taken aback from it at first. But then he started doing that and he said, and I broke through that limit. I mean, he said, I'm a way better surgeon now. My infection rates are down, my outcomes are better. You know, and that just proved to him that anyone has a coach. And then he looks at the sports world and says, why is it that the number one tennis player in the world and the number one golfer in the world, they still have coaches. If they're the best, why would they have a coach? Well, because they need that extra eyes and that extra set of ears and so on to kind of help them break through the next level and the patients. And so I do think that that all of us could benefit from a coach or on the clinical side, a mentor. And I just think it's a really good way to spend your time and money to get to the next level. Karen Litzy:                   21:01                Yeah. And, I love that you brought up that Ted talk. I'm familiar with that Ted talk. And you're right, it just shows that even when you think you're at the top of your game, to have that external eyes and ears on you because you don't know what you don't know. And so to have someone there to point that out in a constructive way and in a way that is going to make you improve, I think is the key. I think opposite, but as the person. So if I'm looking for a coach, I need to be mentally prepared for that person to maybe tell me things that are going to make me feel uncomfortable or that might hurt my feelings. I say that in quotes. But I think you have to be mentally prepared for change. Would you agree with that? As far as the people that you have coached in the past. Steve Anderson:            21:55                So, yes, you're exactly right. You know, as people that educate and all different ways, we know that the person who's going to learn something has to be in a position that they're ready to learn. In other words, they have to be open to the fact that they have to look at themselves and be willing to realize that there's things to learn and they need to be open to suggestion. And so, yes, I have had some clients where, you know, they kind of thought they were just doing really great and, you know, our discussions were more like them reaffirming, you know, that they did it right and that this is how it should be and whatever. And you're kinda on the other end of the lines, like, I'm okay, so then why am I on this call? Steve Anderson:            22:49                You know, so it's almost like they're using you to reaffirm to themselves how great they are. That has happened. But, it's rare. It doesn't usually happen. Usually the people that I work with are people that want to work with me because they want to get to the next level. They know that they and I don't really have any clients that are horrible at this. You know, it's kinda like Gawande said is it's people that are really functioning at very high levels but just want to get to the next level. And so, I think the people that are really bad at it are so bad that they don't even recognize that they need a coach or they can improve. I think the people that are the best clients are the ones that are functioning at a very high level. But no, they could maybe just get a little bit further, a little bit higher, if they had a boost or if they had somebody that could help them get there. Karen Litzy:                   23:48                Yeah. That makes a lot of sense. And now we spoke about the pros. Let's talk about the cons. So I think maybe we might've just said one con that if you're not ready for a coach, then it might not work out so well for you. And that's coming from the person who's seeking. Right. So, yeah, I think you have to be really ready for it. And if you're not, then maybe it's not the right time, but are there any other potential cons that you can see? Steve Anderson:            24:19                Well, I think that, you know, the, the obvious one is it costs money, you know, and it takes time. You know, so, the way that I would answer that is yes. But then also, you know, look at how much money PT’s spend on con ed and going to conferences and things like that. That takes a lot of money and a lot of time too. So it is just a priority. And, you know, I believe that the return on investment, so to speak, is very high in coaching. Because you really are getting that one-on-one approach. So, and then the other mistake that I see people make sometimes is, you know, I work with a client for awhile and then they kind of say, Oh, okay, this is great. Let's stop now and I'm going to go work on this stuff and then I'll get back to you when I've had time to work on it, practice it. Steve Anderson:            25:15                And, I think that that's okay. But I do think that sometimes, just having a person continually working with you, even if it’s a lesser frequent time interval, I think it is good to reinforce that because it's hard to just take all this information and then drop everything and then just work on that without step-by-step approaches along the way. You know, it's kinda like I would make a reference to working with a patient that if you gave them a whole bunch of exercises and then say, okay, when you get all these exercises perfected, then come back and we'll go to the next one. Well, you can imagine what those exercises look like without some coaching along the way. If you returned in three months and said, okay, let's look at the exercises, you likely wouldn't even be able to recognize cause they changed them or they haven't done them. Right. And then they kind of, you know, one thing leads to another. Karen Litzy:                   26:12                Right. Or because they don't have the accountability, they don't do them at all. Steve Anderson:            26:17                Yeah, that's true. Karen Litzy:                   26:18                Right. So I think that's the other part of the coach. Steve Anderson:            26:22                Coaches will help you, you know, be responsible to help you, or be accountable is probably a better word. Karen Litzy:                   26:32                Yeah, absolutely. Cause I know like I have certainly done continuing education courses and things like that and you learn so much and you're all gung ho. Then a couple of weeks later you're like, what? I haven't been doing everything that I learned at that course or I haven't been as diligent let's say. Steve Anderson:            26:58                Yeah, exactly. Right. And, I think the other thing that's kind of scary when you start any new thing is that you've probably heard of the J curve. You know, whenever we change behaviors or we try and improve on something, we kind of go in this J curve, which is, if you can imagine what a J looks like, a capital J,  you start at a certain level and you dip down into the bottom of the J because you often sometimes get worse before you get better. And so it's that struggling time and that fumbling time and you just can't quite, you know, get it then, then you kind of come up on the other side of the right side of the J and then you reach a higher level. And so some people are unwilling or don't want to get into the bottom, bottom end of the J because it's frustrating. Sometimes you struggle and so, I mean some people would just rather, you know, go with the mediocrity and just keep going solid without the struggle. But sometimes you need to jump off the cliff and then get down into that lower J curve a little bit before you can really improve. Karen Litzy:                   28:09                And I think it's also sometimes if you've had this level of success, let's say the, you know, high level executives or entrepreneurs who have multiple six figure businesses, you know, they have this certain level of success and I think you can get a little complacent and you can think to yourself, well, I am doing well, I'm already successful. What do I need a coach to help me get more? Like I'm there already. I've made it. So what do you say to that kind of comment? Steve Anderson:            28:41                Well, it just depends on what you want to do. You know, earlier in my career there was this Harvard business review article that was kinda, I used it as my management Bible cause it was, it just resonated with me so much. And the story was about the owner of Johnsonville sausage. This was in the day of Johnsonville sausage was only a Wisconsin company. And people who's constantly knew about it, but no one else knew about it. And he described how he was making ridiculous amount of money. He was really successful. He was just, you know, kinda on the top of everything, but he couldn't leave the factory without people calling them all the time. He was working horrendous hours, you know, all these things were happening. And so on the outside you would look at him and say, wow, he's so successful. Steve Anderson:            29:37                And then he went through this whole series of changing how he did things. Then in the title of the article is how I let my employees lead. And he grew leaders within the company and they took on the security responsibility and accountability. And so, you know, the end of the story is, is that now Johnsonville sausages, there across the country and probably international, he works less hours, makes more money and is happier and he's ever been. So, you know, I sometimes, as you said earlier, we can't always see what the other side looks like, but we just have to realize that there could be a better way. And then there could be a bigger prize at the end if you’re just willing to go down that road. Karen Litzy:                   30:22                And I don't know many people who would argue against that. I think it's right. I mean that seems like it makes a lot of sense why to have working a little bit smarter, maybe still working hard but at least working smarter and making a better impact on the world, making a better impact with your patients. You know, being able to grow your business or your practice and seeing more patients help more people. So I think that another misconception when it comes to I really need a coach is that the coach is just for you and that no one else is going to benefit from it. Right. But that's not true, is it? And on that note, we're going to take a quick break to hear from our sponsor and be right back. Karen Litzy:                   31:13                Are you interested in a free opportunity to check in with the latest thoughts of other rehab leaders? Well, I've got one for you. There's a new online rehab therapy community designed for the intersection of the clinical and business sides of rehab. It's the rehab therapy operational best practices forum, catchy name, right? It's all about habits and initiatives that juice up your attendance, revenue, workflows, documentation, compliance, efficiency and engagement while allowing your provider teams to keep their eye on the prize. There are patients and outcomes. I personally believe that a better connected rehab therapy profession has the power to help more people jump in, subscribe and join the conversation. Today. You can find the rehab therapy operational best practices forum @ www.nethealth.com/healthy. Steve Anderson:            32:06                It's certainly not true that your influence and who you work with and who you touch on a daily basis will greatly, you know, benefit from you being better at your job. And a lot of times it comes down to just helping you see, helping you find ways to resonate with what you're doing. I'll give you another personal example. So do you know who Seth Goden is? He's kind of a marketing guru guy. And, so, you know, I was in my CEO position and I'm overwhelmed like everybody else and there's so much to do and whatever. And so people used to always ask me, well, what do you do as a CEO? And I would always hesitate because it was like a kind of, what do I do? I answer emails, I talk on the phone, I go to meetings, I go, boy, is that, how boring does that sound? Steve Anderson:            33:04                You know? And so I happened to be hearing Seth godin and going at this lecture and he said that you have to find a way to even identify within yourself, what do I do and why do I do it? And he gave out some, some ideas and it really resonated with me and I got excited about. So I went home and I worked at it. And so now people say, when I was a CEO, they'd say, well, what do you do as CEO. And I go, I'm an ambassador for my company. I'm a storyteller and I grow leaders and that sounds a lot better. Karen Litzy:                   33:42                That sounds so much better than I go to meetings and answer emails. Steve Anderson:            33:48                Exactly. And so you know, so now when I'm doing, I'm sitting there trying to get through my emails. I say, okay, what am I doing? Oh, okay, this email was because I'm being an ambassador for my company. Or this email was cause I'm helping this leader grow. This phone call was for this. And so now those things seem to have more meaning and more purpose. And it just changes my mindset. And so I think that's what a good coach can help you see sometimes. Karen Litzy:                   34:18                Yeah. What a wonderful example. And I often wonder that I would even say to my patients sometimes who are like executives and CEOs, I was like, well, what do you do all day? And they're like, what do you mean? I'm like, you get into work. And then what happens? And it's amazing how many people are like, I dunno, I mean I go to meetings and I answer emails and I'm on the phone quite a bit, like telling me what they're physically doing at their job versus what is the meaning behind the job. And I think that's the distinction that you just made there very well. Steve Anderson:            34:56                Yeah. And I'll give you another example. On the other end of the spectrum, I talked at a PT school once, gave a lecture and a young man came up to me and said, God, I was really impressed with what you were saying and it was a talk on leadership and I was really impressed with it and it seems like you really know what you're doing. And he goes, could I come and just shadow you for a couple of days? And I said, you mean just my CEO job? And he goes, he goes, yeah, I'd love to just follow you and see what you're doing. Whatever. I said, Oh yeah, you're going to be bored to death. I mean, what am I going to be able to show you? I mean, you know, I'm sitting at a desk, I'm doing that. He says, why? And he wouldn't drop it. Steve Anderson:            35:37                So I thought, well, what the heck? So here, this a PT student came and shadowed me for a day and a half and he went to meetings with me and he sat there when I was on the phone and he watched me get caught up. I mean, it was just, you know, he just hung out with me. And when he left he said, Oh, this was really great. I'm kind of thinking, God, I hope I didn't bore him to death. And I got an email from him about six years later and he said, Hey, you remember me, I followed you in whatever. And he says, I just wanted you to know that that day and a half set me on my course roots and my career and now I'm doing this and now I'm doing that. And so it had a huge impact on him. It was very gratifying and it made me feel really good, but I had no idea. So through his eyes, he saw things that I, you know, thought was mundane and day to day, but he saw things that he remembered and helped him, you know, find the career position that he wants. So that was a good story. Karen Litzy:                   36:38                Yeah. That's great. Yeah. And again, like you said, it's that external eyes and ears, you know, we often don't see what others see and you never know who's looking. You never know who's listening and you never know who's watching. Steve Anderson:            36:50                Right. Karen Litzy:                   36:51                So what great examples. Steve Anderson:            36:56                Yeah. And that's another great point is when you are in a leadership role, people are looking and watching and everything you do and everything you say, matter. And, you shouldn't take it lightly. You shouldn't be afraid of it, but you should realize that you probably have a lot more influence than you realize. And so recognizing that and being aware of that and trying to make that message better, benefits everyone in life. Karen Litzy:                   37:26                Yeah, totally. And now before we kind of wrap things up here, I have a question that I ask everyone and that's knowing where you are now in your life and in your career. What advice would you give to yourself as a new grad right out of physical therapy school? So pretend you're coaching yourself back in the day. Steve Anderson:            37:52                You know, I told this story earlier because I remember it like it was yesterday and I came out of school. I wanted to be, this good, you know, manual physical therapist as I could possibly be. And so I was doing a lot of extra study and study group work and so on. And I can remember driving home from one of those sessions, I was probably about two or probably two years out of school. And I remember almost becoming overwhelmed with how can I possibly be as good as I want to be, an understand all this information and hone my skills and see the diagnosis and so on, how I was just overwhelmed with it. And, so I look back and I got through it somehow, but I would have loved to have had a coach then or a mentor that said, no, you're doing exactly what you should do. Steve Anderson:            38:52                You're working on your craft, you're putting in the time and effort and then you just have to go step by step, day by day. As I said earlier, because I would never imagined I would someday be the CEO of a large private practice physical therapy company. It just had never entered my mind at that stage in my career. So instead of being overwhelmed with, you know, this knowledge I have to get in whatever, I just need to start my journey, keep going and keep, keep moving and putting in the time and effort and where I end up in or I evolve into, I may not be able to predict, but I just know, I just know it's going to be something exciting and fun. And as long as I make the right decisions along that journey, I can reach a level I would have never imagined I could reach. And I do see that in new professionals today and they're struggling with that, you know, a few years out of school. And so my advice to them as it would have been to myself is just keep moving forward, step by step. Take some risks, find some things that resonate and excites you and don't be afraid to try them and see where it leads. Karen Litzy:                   40:15                Great advice. And now before we go, let's first talk about your podcast and then where people can find you. So talk about the podcast. Steve Anderson:            40:27                Okay. Well, I just want to say on this podcast, how inspirational and how helpful you were to me. Because as you probably remember, I thought, well, maybe I should do a podcast and I believe I called you and asked you some questions and I had not a clue how to start it and what to do. And, I really, I commend you and thank you very much for helping me answer some of those early questions and so on. So my podcast is called profiles in leadership and I just try and focus on leaders and then how they lead and just learn something from discussions with each one of them. I've been doing it about a year and a half now, a little bit longer. It's great. I mean, I've gotten some really fun, fun interviews, some inside the professional physical therapy profession and some are outside. I'm doing more outside the profession lately, which is fun. And, again, people ask me, why do you do the podcast? And, I say, because I learned something every time I do one, you know, every time I talk to somebody, I've been around a long time and with my experience, I still learn something every time. So it's like that, that gets me in the jazz and I'm inspired by that. So that's why I keep doing. Karen Litzy:                   41:58                Yeah. And I also heard you say several times that it's fun, so why wouldn't you want to do something that's fun? Steve Anderson:            42:04                Exactly. And, and you improve. I mean, I heard somebody might've been Joe Rogan who said, you know, if you think I have a good podcast, you should listen to my first few. Karen Litzy:                   42:15                Oh my God. Steve Anderson:            42:16                I think we all start at a certain level and if you're not improving, then you probably need to get out. Karen Litzy:                   42:23                Yeah, probably Steve Anderson:            42:26                I'm doing it. I think mine are much better than my first ones were. So, you know, that keeps me going too in the sense that I, you know, we all like to get better. We all like self-mastery. If we're not improving, we're probably not not having fun. Karen Litzy:                   42:42                Yeah. I mean, like I look back at like the first couple of interviews that I did and it was like a straight up boring interview for a job that was not good. It was like, I was not showing my personality. It was very much like, so Steve, tell me about your job and what you do. And it was so, Oh my gosh. Yeah, it was not good. But you know, you got to start, like you said, you got to start somewhere. And I just took courses on public speaking and improv courses in order to help me improve because I knew where my limitations were and what needed to be done. But yeah, I can totally relate to that. The first couple are no good, not good, and it's not because the guests weren't great. It was because of me. Steve Anderson:            43:33                Well, but look at the risk you took. I mean, to me that's how you reach a higher level of excellence is you're willing to take the risk. You are vulnerable. You were willing to be on camera and on audio and stick your neck out there and, you know, struggle through it a little bit and you improved. And then now you're, you know, you should be very happy with where you're at now because you do a wonderful job. So that's to me what it takes. And if we relate it back to coaching, it's the same thing. It's yeah, I need to take a risk. You need to be vulnerable. You need to realize that, you know, with work time and effort and practice, you're going to get better. And that's what it's all about. Karen Litzy:                   44:19                Absolutely. Very well said. And where can people find you, find more about you and find more about your coaching business? Steve Anderson:            44:27                Sure. So, my podcast it's on all of the podcast platforms, but, probably the easiest way to find it is through iTunes. You just search for profiles with leadership, with Steve Anderson. I did some as I did with you early on. I was doing the videos. And so, I do have the video gallery. You can search YouTube for profiles in leadership with Steve Anderson and then also all my podcasts and all the videos that I've done are on my coaching website, which is orangedotcoaching.com and that's orange, the word dot coaching.com. And you can see my services there for coaching. And then if you go to click on the media center, that's where the podcast and the videos are stored. Karen Litzy:                   45:18                Perfect. And just so everyone knows, we will have all of that information on the show notes at podcasts.Healthywealthysmart.com. So one click, we'll get to all of Steve's information. So Steve, thanks so much for taking the time out today and coming on the podcast. I appreciate it. I appreciate you. So thanks so much. Steve Anderson:            45:37                Well, thank you Karen. And again, I just thank you for your early mentorship to me when I was trying to figure this all out and I haven’t forgotten that and I'm very appreciative that you're willing to help me. Karen Litzy:                   45:50                Anytime, anytime. You are quite welcome and everyone else, thanks so much for tuning in. Have a great couple of days and stay healthy, wealthy, and smart.   Thanks for listening and subscribing to the podcast! Make sure to connect with me on twitter, instagram  and facebook to stay updated on all of the latest!  Show your support for the show by leaving a rating and review on iTunes!

LIVE from the Annual Private Practice Section Meeting in Orlando, Florida, I welcome Lynn Steffes on the show to discuss physical therapy consulting.  Lynn Steffes, PT, DPT is President/Consultant of Steffes & Associates a rehabilitation consulting serviced based in Wisconsin. She provides consulting services to rehab providers nation-wide. In this episode, we discuss: -How Lynn’s career evolved from treating clinician to consultant -Common consultation inquiries and solutions regarding private practice -Health and wellness advocacy within physical therapy -The importance of building a strong network of experts within your field -And so much more!   Resources: BrainyEX Website Steffes and Associates Consulting Group    For more information on Lynn: Lynn Steffes, PT, DPT is President/Consultant of Steffes & Associates a rehabilitation consulting serviced based in Wisconsin. She provides consulting services to rehab providers nation-wide. Ms. Steffes’ is a 1981 graduate of Northwestern University. She is Network Administrator for a group of 50+ private practice clinics where her primary responsibilities include marketing, payer and provider relations and contract management. She currently serves as the state-wide Reimbursement Specialist for the Wisconsin & Florida Physical Therapy Assns. In addition to her work as consultant, Ms. Steffes works as an adjunct faculty member in the physical therapy program at the University of Wisconsin, LaCrosse Physical Therapy Program, teaching professional referral relations, marketing and peer review. Lynn has addressed private practices, hospital systems, professional associations and therapy networks in forty states regarding Business Aspects of Physical Therapy. Ms. Steffes is active in her profession as a member of the American Physical Therapy Association (APTA) and the Private Practice Section of APTA. She chairs the PPS Task Force for Educational Outreach, is a member of the Impact Editorial Board & the PPS Educational Institute. She is also active in the Wisconsin Chapter of APTA – serving as the Chapter’s Reimbursement Specialist, and on the WI Medicaid Committee.   Read the full transcript below: Karen Litzy:                   00:01                Hey everyone, welcome to the podcast. I am coming to you live from the private practice annual private practice section annual meeting in Orlando, Florida. And I have the distinct honor and privilege to be sitting here with Lynn Steffe's. And I know I have a lot of questions for her and we're going to get to a lot. But first, Lynn, can you just give the listeners a little bit more about where you are now with your business and what you're doing. Lynn Steffes:                                         So thank you so much for having me, Karen. This is really fun and it's especially fun because it's absolutely gorgeous. So we're sitting outside and we have, I know I'm from Milwaukee and we have six inches of snow on the ground, so I am loving this, but, awesome opportunity to communicate with a lot of PT. So I actually, I feel like I kind of do a variety of things, but I have a singular mission and vision for that, which I do. Lynn Steffes:                 00:53                And it's all really surrounding, the promotion of physical therapy as an important health care provider and service, not only in rehabilitation and healing of people, but actually in lifestyle medicine, being healthy. You have a dentist, you have a doctor, you have maybe an accountant or a massage therapist while you need a PT. And that's kind of me. So I promote physical therapy to all kinds of people. I teach at the university level, which I love. I speak all over the country. So I’ve had the privilege of speaking in 43 States, believe it or not. I do a lot of webinars, I do a lot of consulting and I work with practices as small as a guy where his mom does the billing when she feels like it. And I, by the way, don't recommend that. Lynn Steffes:                 01:43                And then I also work with systems as large as Mayo clinic. So I have kind of a variety. And obviously when you graduated from physical therapy school, you were treating patients. And I know a lot of listeners here that are physical therapists. They graduate from PT school, they're seeing patients. And oftentimes, I know this is the way I felt when I graduated as well. This is what I'm just going to be doing. I'm going to be treating patients until I retire. I didn't have the foresight, I didn't have the knowledge to say, wait, there are other things I can do. Karen Litzy:                                           So how did you go from treating patients to where you are now and at what point in your career did that shift happen? Lynn Steffes:                 02:26                Wow, I wish I had some big strategic plan to share with you that I had like this vision, but I really didn't. When I graduated, I really did pediatric physical therapy. I graduated and worked for a private practice and I worked as a contract therapist in a school district and then moved on to a rehab facility and then opened outpatient pediatric clinics in a couple States. And I kind of, I love being a therapist. I always say, you know, I could still be a physical therapist if anyone would take me, but it's been awhile. But as I was treating, I was seeing all these opportunities for physical therapy and kind of just, getting more and more experience opening businesses. And it was weird because I actually worked in a private practice and I love treating people and I love managing, I loved, but really everything I was doing, but there was just a lot of it. Lynn Steffes:                 03:20                And I think I started developing a little bit of an entrepreneurial, just like the sense that maybe I want to do some stuff on my own. I actually left the practice and interviewed with someone to become a pool therapist. And it was a PT I knew. And after I got done talking about everything I'd done, she was like, wow, Lynn. She was like, I can definitely sell you as a pool therapist, but I could, I'd love to sell you as a consultant. And I said, really? And she said, yeah. And I said, is there any reason I can't sell myself as a consultant? And she said, absolutely not. And that was kind of like this big aha moment for me. And I actually thought I would just like do a little bit of consulting until I found someplace I wanted to work and then I'd just take a job. I always assumed I wanted a job. And so I started consulting and it kind of became quickly a multiplier. And then I started thinking, well, I gotta look for a job. And I said to my husband, I gotta start looking for a job. And he said, I'm pretty sure you have a job. And it's consulting. And it's so funny because that was a long time ago, over 20 years ago. And I still love it. Karen Litzy:                   04:27                And isn't it amazing that so often it takes that person outside of ourselves, even maybe outside your family or even personal friend group to say, what are you doing? Like you can do this. So what's interesting is you needed that person to give you the push. And now in your work you're giving other people the push. Lynn Steffes:                 04:48                You know, I feel, I do, I feel super excited when I meet clinicians. And some of them are very young and some are also people who are kind of getting to a point in their career where they're looking for something else. I feel super excited when they want to do consulting. Number one. I think there's so much work to be done in, I don't feel like a sense of competition. I'm just like thrilled that people are getting into promoting what we do and being a multiplier. I think of a consultant as a multiplier. I think like if a practice comes to me and they wanted to start, for example, you know, a running program, Oh my God, I've already worked with seven practices that have started running programs. Somebody comes to me and they want to revise their compensation plan. I can, you know, it's like I kind of become a repository for everybody's experience. I would say I'm a kid in a candy store and as I travel I like gather up wonderful people and just a lot of cool stuff that people do. Karen Litzy:                   05:52                And so what would you say are the people coming to you for your work as a consultant? What are the most common things that you are seeing that people are like, Hey, we really need help with this? Lynn Steffes:                 06:04                Well, I feel like everybody needs help with revenue and so anything to do with like marketing promotion, they need help with payer contracting and dealing with third party payers who seem to want to put up roadblocks all the time. And I just have, I have a unique, you know, perspective on that and I've worked with third party payers and I feel like I just am marketing to third party payers. I feel like people come when they look at, you know, how are we going to grow and how are we going to grow in the revenue? And I tap on the shoulder also and go, Hey, yet look at your expenses too. I feel like that's a big thing. I also think compliance, I think we're so burdened and so I try to work with people on what they need to do, but I do it in a different way than a lot of people. I think a lot of people are like into what I call the scary complaints. Like, Oh, you're going to get in trouble. And I do mention that, but I also look at people and I say, you know what, you need to communicate your value in a better way. And if we did that, we'd be in better shape. So that's kind of a variety. Starting cash programs is super fun. Karen Litzy:                   07:16                And do you mean cash programs within a traditional therapy clinics? So for people listening, there are a traditional clinics, I guess we can categorize them as such that are, they take your insurance. So if you call up a clinic and you say, I have blue cross blue shield, do they take it? Yes. Great. So when you say you help with cash programs, is that within a traditional clinic or within like an out of network or do you help establish a cash practice? Lynn Steffes:                 07:45                Both. So I feel like there are people who do, they're excellent young therapists, consultants who have developed cash based programs and who, that's all they really talk about. And so I definitely work with a lot of hybrid practices. So practices that have one foot on the dock where you know, the third party payment environment is and one foot in cash base and they're developing other programs. Sometimes I'm working with people that are all cash. Sometimes I refer them to people that are focused on all cash. I also think like, I think we've kind of only just begun in the services we're providing that would just third party payer covered is so limited for PT and there's so much we can do if we just are willing to collect money. Karen Litzy:                   08:33                And, you know, I think in a traditional therapy setting, I think because physical therapy is always associated with the healthcare system, with the physician, we used to always need a physician referral. So the public's expectation is we take insurance because no one would ever go to a massage therapist, a personal trainer, Pilates or yoga and expect them to be covered by their insurance. Lynn Steffes:                 08:56                I completely agree. But I have this thought. First of all, I'm just going to say out loud and I hope it’s not offending anyone, but I don't like dentists because I just don't like people messing around in my mouth. But I think dentists have figured it out. They have 100%. I feel like physical therapy as a profession has to grow up to be more like the dental profession. I mean, you know, a hundred years ago, dentists, like basically you saw them when you had to have a tooth knocked out and they were kind of that provider of last resort. They, they really were, a last resort kind of provider. And they have evolved being an amazing healthcare provider. They do prevention, they do treatment, they have specialties, they do cosmetics, they do performance. So there's so many things that are parallel, and I don't know about you, but when I go to the dentist, when I walk in and have something done, they tell me, well, this is what your insurance covers and this is not. Karen Litzy:                   09:49                Yeah. And I don't have any dental coverage, but guess what I still do every year I go to the dentist. And PT is, so some of it is the consumer mentality. Like I paid a premium, it should cover PT, I don't doubt that. But a lot of people have dental insurance and they still pay for other things. I think some of it is awesome. Lynn Steffes:                 10:11                It's a mindset shift that we have to have. We have to say this is what your plan covers and these are other services that would benefit you that we recommend. So a lot of times that I'm promoting a program, like for example, the annual PT physical or I'm very interested in lifestyle medicine and brain health and the kind of things people go, well, which insurances cover it? And it's like, okay, that shouldn't be your first question. The first question should be, would this bring value to my patients and my community? And if it does, is there something that's paid that's an inappropriate question but not like who's going to cover in it and if it's not covered. Lynn Steffes:                 10:44                So some of the mentality shift is our own paradigm. So yeah, and I think there does need to be that shift of this is my expertise, this is what I offer looking around in my community. Would they benefit from XYZ program, a program on brain health, which I know, you have, right? So is this something my community would like because it's not about us. We have to be worried about the end user, which is our client, our patient, however you want to, whatever kind of word you want to put for them. But I do think that from a profession wide standpoint, that that needs to shift. And I think if it can shift, I think you're right, you'd be seeing a lot more hybrid practices where yeah, maybe you take insurance, but you have a brain health, you have a vestibular program, you have a wellness program that can happen. And I think that's where, I mean I totally think there is a 100% place for all cash or all third party. But I think we all kind of went in with more of a hybrid idea. Lynn Steffes:                 11:54                We would be able to leverage what insurance pays for our patients. And honestly, a lot of people don't want to do insurance cause they say, well it limits the number of visits. Well guess what? If it limits the number of visits, you still can do cash outside of that. You know what I mean? Like I'm always like, why can't we see that? And so it's interesting that I study like dental marketing and dental operations as a way of just having insight into a different provider even though they're not my favorite healthcare provider. So yeah, I think it's really interesting. Karen Litzy:                   12:28                And what advice would you have for someone listening who maybe wants to start shifting their practice? Going from being a treating physician, from being a treating physical therapist or physician or nurse practitioner or even a dentist. So how could they go from a full time treatment to consulting? Like, do you have to take extra classes? Do you need certifications? Do you, you know, all that kind of real practical stuff. Lynn Steffes:                 13:00                All right. So really good question. Well, I think first it's a self examination of like what are you good at, passionate about, interested in, and a willingness to share. And, you know, when I first became a consultant I thought I had to know everything and I just realized I just have to like know enough and I have to know, I have to ask you questions so that I can learn what you need and then partner with you to create that to happen. So as a consultant, I did go take additional courses. I took courses through the small business administration through our local college. We have a local women's college that has a business and evening business series. I did some of that. I talked to other consultants and actually I find that, you know, sometimes people come to me and they'll say they want to be a consultant and then I'll have a conversation with them and I'm kind of like, Hmm, okay. Lynn Steffes:                 13:48                There's a couple of things you need to do, and you need to listen. I feel like that's hard. I think some people think they just want to tell people what to do, but you kinda gotta listen to what they want and be able to do some diagnostics. I think, getting hands on experience, as much book knowledge and classes as you take in all of that, unless you can relate to somebody's problems and say, yeah, I was kind of bad at that and I learned how to do it. Or, this is where I was and here are the steps. I just feel like that that would be a struggle. So I think getting hands on experience. If you're working in a facility or practice, Hey, volunteer to run a project, get on a committee, take the lead, asked to be involved in interviews, asked to be the marketing person, asked to work with your billing and payment, get involved in the association because I've gotten a ton of contacts and I also, like, I always say it like if I'm the smartest person I talked to all day, that's not good. Lynn Steffes:                 14:48                So I know so many people that are so smart, I feel like I can pick up the phone and call them. So they're multipliers for what I'm able to help people with. I think there are steps in a big thing is hands-on, firsthand experience. Another thing is goal lists. Go take some extra classes, do some reading, but work with experienced people and kind of stick your neck out. I've been consulting for over 20 years and people will call me and say, Hey listen, I got this project, do you do this? And I'm like, you know, yeah, I guess I do, but I haven't done it before but it sounds like fun and if I'm in too deep I just call people. Karen Litzy:                   15:27                Yeah. That's great. So kind of look for those mentors or friends or like you said, colleagues, people in, I mean we're here at PPS, so it might be people at PPS, it might be your neighbor, it might be, I always say to like, don't overlook your family and your friends because there's a wealth of knowledge there as well. I always tend to look out and I'm like, Oh, what about the person right in front of me who knows how to do X, Y, Z, why am I not asking them? Lynn Steffes:                 15:51                Well, it's funny because I was working with a practice that wanted to work with more personal injury attorneys and those kinds of patients. That was something they were interested in doing. And I'm very skilled practitioner in working on spine and cervical issues. I thought, you know, this is a good fit. And he's like, I just don't know how to do it. And so I was like, okay, I know of someone who knows, you know, was an injury attorney who I respected and I just contacted her and I paid her for a couple hours and I interviewed her and spend time with her. Just going through like, what did you want? What's important? All kinds of stuff. What about communications? What is, you know, what would discourage you from using a provider? How do you decide who's a prefered? And it was weird because as soon as the interview was done, it wasn't cheap, but it was so worth it. And she kind of said to me, she goes, you know, I need some good PTs. The more I ask, the more I talked to you, the more I realized like, I know what I need and I don't know if I know who it is. And so it's funny that you know, there are a lot of resources out there. Karen Litzy:                   16:55                Yeah. And so from what I'm hearing is one, don't be shy, can't be shy. Don't be shy too. Don't worry if you don't know everything right now because you can learn it in a short amount of time. And this sounds so crazy coming from me as I'm interviewing you, but I love the idea of interviewing people, but I didn't, I don't know why I never even thought of that before to say why don't really know this, but I know this person does. So let's have a formal interview. Not just like a one or two emails, but really take, like you said, take the time, pay for the time if you need to so that you can really understand what that person needs to help your upcoming client like as you can. I guess you can always do the research so we don't just have to stick to things that we think we know we can expand. Lynn Steffes:                 17:45                Well, and I think as a PT, I remember as a young PT had a patient once that had a child with osteogenesis imperfecta and I'd never seen it before. I was getting a referral for it and I was like, okay, I don't know what I'm doing. So I just like went on the web and look for a PT that treated that. I found someone out at NIH, national Institute of health. I sent her an email and we set up a call and I went through everything. She sent me her protocols. It was like, and I just realized PTs are such incredibly generous people. A lot of people are generous. PTs are exceptionally generous with that. And that kind of taught me like, Hey, don't be afraid to admit you don't know. I have worked with or had exposure to people have worked with consultants who kind of know what all is. Lynn Steffes:                 18:35                And at some level people are like, Oh, we're really excited about them. But it doesn't create long term relationships if you don't say, Hey, that's a good question, let's figure it out. You know? So I don't know. I don't have all the answers, but I sure love the questions. You know, I love that. Love it. That should be like my motto for life. I don't really have any answers, but I love to have lots of answers. But I think what struck me from what you just said, is that we can use our skills as physical therapists. We know how to research, we know how to look up diagnoses and treatments and protocols so we can take those skills and transfer them into consultancy skills. Oh my God. So what I have as a process, when I work with practices, I call differential diagnosis. Lynn Steffes:                 19:27                For your practice. And I basically do diagnostics and then I have a hypothesis and then I write a plan. Then I work on implementing the plan and then we stop and measure and we figure out what's working and what isn't. And of course there are plans just like there are a few, if you treat a lot of knees, you have certain plans you use that usually work. And so over time you kind of accumulate solutions. But I still customize. I think some people like the canned solutions and it probably is more cost effective, but I still like working one on one. Karen Litzy:                                           I think this is great. Thank you so much. I'm like learning so much here. It seems like your career keeps evolving. Do you have anything coming up that's kind of different than what you're doing? Lynn Steffes:                 20:15                Wow, that's a really good question. First of all, thank you for giving me opportunity to talk about this stuff, but so I have a really big birthday coming next week and I don't need to share the number but it's a pretty big one and a lot of my friends are retiring and I'm always kind of like, what am I going to do next? I'm still, I don't know, I don't know, I just the way I am, but I have been working in the area of brain health for awhile and, and have a signature turnkey brain health program and I have two. I have one thing I want to do with that program and that is to very specifically, instead of just going into the PT market with it, I want to actually start approaching active senior centers and working with their activity people and their exercise and fitness people. Lynn Steffes:                 21:07                Because I think the active senior centers have all the tools. They have all the mechanism, they have this captive audience but they don't connect the dots, which is how cognition and wellness fit. So that's something fun I want to do with brainiacs. And then the other thing is I really want to continue to push lifestyle medicine and PT and I want to connect with other like-minded PTs. There was a young PT that I'm kind of that's just starting out. I want to mentor her. She is very interested in lifestyle medicine and exercise and how it relates specifically to anxiety and depression. I feel like we have so many opportunities we haven't even tried to do. And so this year I came out early to go to lifestyle medicine conference, which was next, which was early. Yeah, it was on the front end. So how perfect. But next year I want to be talking at it. Karen Litzy:                   21:52                Perfect. We'll get that pitch in there and talk at it. That's awesome. And I have one more question that I ask everyone, but before we get to that, if you can talk a little bit more about just the basics of the foundations of the brainiacs program, just because you'd mentioned it and I just want people to understand what that is. Lynn Steffes:                 22:21                Sure. So I have always, you know, as a peds therapist and adult neuro therapists, I've always been into brain neurology and the flexibility and the adaptability and really the plasticity of the human brain. And I've seen back in the day when we didn't think anything could change after childhood, I saw it could. And so I was always kind of like, yeah, we don't know everything. And now we know much more. But unfortunately my parents both passed from Alzheimer's disease. And so when that happens, when you have two parents diagnosed, it kind of scares you. And so I started doing research on brain health and what the literature showed and it's very clear that, you know, prevention, mitigation, and cognitive fitness and health is not just a learning and study and you know, read a book to us to do code. It really is a physiological thing. And exercise probably has the strongest evidence. And so I started a turnkey program and with the basis of it BrainyEx. Lynn Steffes:                 23:24                And prescribed exercise at a certain level of walk around. The block is nice, but it doesn't really do the whole job. And so how to prescribe and train someone to, you know, extra as at a proper level. And then I also added health and wellness education that's evidenced based too, it's nutrition, sleep hygiene, stress management, activity management, socialization. And so PTs, we're constantly doing patient education where we're like perfectly suited to do 100% instead of having people come and sit in a class, I'm like, okay, let's work out and teach. And so it's been pretty fun. I have clinics in 13 States doing it now, which I love. Karen Litzy:                   24:01                Yeah, that's awesome. We'll have a link to that on the website at podcast.healthywealthysmart.com if people want to find out more information because people aren't getting any younger in this country. And so it's really important and you're right, PT's I think are ideally positioned to be the ones to work with that population. So excellent program. Now, the question that I ask everyone, this is the last question. I probably should have prefaced this to you beforehand, but knowing where you are now in your business and in your life, what advice would you give to yourself as a new grad out of PT school? Lynn Steffes:                 24:42                That is such a good question. I honestly, it's weird because I don't think my expectations were high enough as a new grad. I get that. And I think similar to what you said, that everybody graduates from PT school and you kind of think you're going to be a PT and I love being a PT and PT is such an incredible profession, but I never dreamed I would be traveling across the country writing chapters to books, developing my own programs, having an opportunity to speak in front of hundreds of PTs teaching at the university. I never thought of all the possibilities. So I guess as a PT I would say like open your eyes and look not only for what you can do one on one with patients, which is incredibly important, but look for opportunities that multiply our profession. And I think I would've told myself earlier on, like I feel like I started early doing it, but I still think I could have even had the vision earlier and you know, and just ask people for help. I love it when people come to me and say, this is something I want to do. Will you help me? I feel like it's an honor, you know? Karen Litzy:                   25:59                Great, great advice. So great advice for all those students in school and just graduating from PT school or really any programs. So thanks so much. Where can people find you? Lynn Steffes:                 26:09                So I have a website, www.steffesandassociates.com and I also have a website for my brain health program, www.brainyex.com. You can always find me at all the meetings. Karen Litzy:                   26:29                Very true. So Lynn, thank you so much. And just so everyone knows, we'll have links to everything in the show notes for this podcast on the website podcast.healthywealthysmart.com. So Lynn, thank you so much for taking the time out at a PPS and enjoying sitting outside in Orlando before both of us have to go back to our cold places. At least New York doesn't have snow yet. Lynn Steffes:                                         Yeah, we have snow. Hopefully it'll build. Thank you, Karen. You do a great job of, I think sharing a lot of good information and talking to people who are thought leaders and people who have different ideas. And I think that's pretty important. Karen Litzy:                                           Thank you so much. And everyone listening, thanks so much for listening. Have a great couple of days and stay healthy, wealthy, and smart.   Thanks for listening and subscribing to the podcast! Make sure to connect with me on twitter, instagram  and facebook to stay updated on all of the latest!  Show your support for the show by leaving a rating and review on iTunes!

We look into the Private Practice Section (PPS) of the APTA with member Jerry Durham. What goes into the section and most importantly, what can you get out of it as a member? Website: https://ppsapta.org Profile: http://aptaapps.apta.org/componentconnection/profile.aspx?compcode=E&UniqueKey= Brochure: https://www.apta.org/uploadedFiles/APTAorg/About_Us/Chapters_and_Sections/Sections/PPSBrochure.pdf Twitter: https://twitter.com/PPS_APTA Facebook: https://www.facebook.com/PrivatePracticeSection

We look into the Private Practice Section (PPS) of the APTA with member Jerry Durham. What goes into the section and most importantly, what can you get out of it as a member? Website: https://ppsapta.org Profile: http://aptaapps.apta.org/componentconnection/profile.aspx?compcode=E&UniqueKey= Brochure: https://www.apta.org/uploadedFiles/APTAorg/About_Us/Chapters_and_Sections/Sections/PPSBrochure.pdf Twitter: https://twitter.com/PPS_APTA Facebook: https://www.facebook.com/PrivatePracticeSection

This throw back episode was recorded at the 10 year anniversary of the Graham Sessions - a small conference hosted by the APTA's Private Practice Section. The setting is a small group (about 150 attendees) where there is only ONE rule. What's said there can leave, but you can't attribute any comment, quote or idea to a person. The goal being that people can say what they want, without a filter and get ideas into the profession to start to change it from the inside. It was recorded live in San Diego with Co-Host Karen Litzy of the Healthy, Wealthy, & Smart podcast Listen to how this event got started from the founders of this super secret, possibly difficult to find, and definitely hard to explain Sessions for the 10th anniversary. We talk where we've been, where PT is headed, and the rules of Fight Club. PT Pintcast proudly poured by Aureus Medical. Travel & direct hire opportunities nationwide.

This throw back episode was recorded at the 10 year anniversary of the Graham Sessions - a small conference hosted by the APTA's Private Practice Section. The setting is a small group (about 150 attendees) where there is only ONE rule. What's said there can leave, but you can't attribute any comment, quote or idea to a person. The goal being that people can say what they want, without a filter and get ideas into the profession to start to change it from the inside. It was recorded live in San Diego with Co-Host Karen Litzy of the Healthy, Wealthy, & Smart podcast Listen to how this event got started from the founders of this super secret, possibly difficult to find, and definitely hard to explain Sessions for the 10th anniversary. We talk where we've been, where PT is headed, and the rules of Fight Club. PT Pintcast proudly poured by Aureus Medical. Travel & direct hire opportunities nationwide.

Brandon & F Scott chat with Jerry Durham again while at SSPT Live 2018. Jerry discusses updates how to maximize the patient experience and create a therapeutic alliance along with newer aspects of the patient experience that he has been focusing on.   Resources Mentioned: Jerry's previous HET Podcast Episode: How to Educate Staff on The Patient Experience Jerry's PT Practice: San Francisco Sport and Spine Physical Therapy Institute of Clinical Excellence (ICE) Courses Jerry's Front Desk Certification program with Todd Wickstrom The Ten Principles Behind Great Customer Experiences by Matt Watkinson The Healthcare DisruPTion Podcast SSPT Live To Sell Is Human: The Surprising Truth About Moving Others by Daniel H. Pink Jerry's website   Biography: Jerry Durham, Physical Therapist, helps Physical Therapy Practice owners engage patients for great results. Following graduation from Physical Therapy school, Jerry practiced in a variety of settings, inpatient and outpatient, from small independent clinics to large hospitals and from the very beginning, Jerry questioned why there wasn't an emphasis placed on treating patients as individuals, with unique concerns and objectives and why more effort wasn't being made to develop true relationships with patients. Jerry's experiences in these settings fueled his drive to prove that you can increase arrivals, decrease no shows and cancellations and achieve great results all through the relationship between your clinic and your patients. He is the Chief Relationship Officer for his physical therapy practices with San Francisco Sport & Spine Physical Therapy, hosts the podcast Healthcare DispuPTion with Dr. Andrew Rothschild. He is a nationally recognized expert and sought after conference speaker as well as a clinical instructor who travels across the United States teaching the next generation of practice owners. He teaches with the Institute of Clinical Excellence with Jeff Moore on the Patient Experience.  Jerry is on the nominating committee of the Private Practice Section of the American Physical Therapy Association and is on the forefront of the movement around patient engagement leading to great outcomes and how to own and operate a thriving business whether you accept insurance or are strictly cash based, simply by cultivating great patient relationships.  Contact information: Twitter: @Jerry_DurhamPT Instagram: @jerrydurhampt Facebook: Jerry Durham       The PT Hustle Website Schedule an Appointment with Kyle Rice HET LITE Tool Anywhere Healthcare (code: HET)

Rachel Jermann, Founder of Talus Media News, comes onto HET Podcast to talk about communication issues across the physical therapy profession and solutions to some of these issues. Brandon and Rachel also discuss social media, perception of women leaders in the profession, podcasting as a medium to improve communication within the profession, & much more. Talus Media Website: http://www.talusmedia.org/ Talus Media News Podcast: https://itunes.apple.com/us/podcast/talus-media-news/id1244441787?mt=2 Talus Media Talks Podcast: https://itunes.apple.com/us/podcast/talus-media-talks/id1255575461?mt=2 PT Think Tank Website: https://ptthinktank.com/ Rachel's Twitter Page: https://twitter.com/RJGotAGoni Talus Media Twitter: https://twitter.com/talusmedia Talus Media Facebook:  https://www.facebook.com/TalusMedia/ Talus Media Instagram: https://www.instagram.com/talusmedia/ The PT Hustle Website: https://www.thepthustle.com/  Schedule an Appointment with Kyle Rice: www.passtheptboards.com    HET LITE Tool: www.pteducator.com/het      Anywhere Healthcare: https://anywhere.healthcare/ (code: HET)   Biography: Rachel Jermann, PT, DPT is the Founder of Talus Media News (which is a podcast aimed at bringing the PT profession together by keeping informed about what is happening in the world of Physical Therapy) a recent graduate from the University of Wisconsin–Milwaukee and an active member of the Wisconsin Physical Therapy Association, where she currently serves on the PR committee and as Alternate Delegate. She is immediate past president of the WPTA's Student Special Interest Group and recipient of the 2016 WPTA Student Emerging Leader Award. As former Executive Producer of PT Pintcast, she has been an invited media member to the American Physical Therapy Association's Combined Sections Meeting and National Student Conclave, as well as the Private Practice Section's Graham Sessions. She is currently a resident in the Northern California Kaiser Permanente Orthopedic Residency.  She is also a contributor to PT Think Tank.

Terry Brown past President of the Private Practice Section of the American Physical Therapy Association and small business owner of physical therapy practices in Kentucky.

On this episode of the Healthy Wealthy and Smart Podcast, I welcome Dr. Stacy Menz back on the show to discuss the Private Practice Section’s Impact Magazine and 2018 Annual Conference. Stacy Menz, PT, DPT, PCS is the editor of Impact Magazine, a pediatric clinical specialist and the owner of Starfish Therapies. Stacy received her Master’s degree at Boston University in 2000 and her Doctorate of Physical Therapy at Boston University in 2005. She is the founder and owner of Starfish Therapies a pediatric physical therapy company in the San Francisco Bay Area. In this episode, we discuss: -The importance of collaboration as a leader -Commonalities within leadership positions in different physical therapy settings -A behind-the-scenes look at Impact Magazine -How Stacy prepares to make the most of her PPS annual conference experience -And so much more!   “There’s a place there for everybody.”   “I am a huge fan of collaboration and I don’t want to reinvent the wheel.”   “You’re always going to get stuff from the sessions but it’s about who you meet at the bar or at lunch that can really make your conference--It’s the conversations you weren’t expecting to have or that person you weren’t expecting to meet.”   “Don’t wait till you have that question and don’t be afraid to reach out.”   “Be involved.”   “Share or use the resources.”   For more information on Stacy: Stacy Menz, PT, DPT, PCS is a pediatric clinical specialist and the owner of Starfish Therapies. Stacy received her Master’s degree at Boston University in 2000 and her Doctorate of Physical Therapy at Boston University in 2005. She is the founder and owner of Starfish Therapies a pediatric physical therapy company in the San Francisco Bay Area. Their mission is to make a difference in the lives of each child and family that they interact with. In addition, Stacy has experience as a teaching/lab assistant for Boston University, South College, and Chapman University's Doctor of Physical Therapy programs, has presented at state and national conferences, and teaches continuing education courses for pediatric physical therapy. She is the editor of Impact, the Private Practice Section's magazine and is a board member for KEEN San Francisco. She is also involved in both her state and national pediatric physical therapy sections. She has been interviewed on Sirius XM's Doctor Radio regarding pediatric orthopedic conditions, as well as Profiles in Leadership and Start a Therapy Practice. Resources discussed on this show: Private Practice Section Impact Magazine PPS 2018 Annual Conference Starfish Therapies Website Stacy Menz Twitter Starfish Therapies Twitter Starfish Therapies Instagram Email: stacy@starfishtherapies.com   Thanks for listening and subscribing to the podcast! Make sure to connect with me on twitter, instagram and facebook to stay updated on all of the latest! Show your support for the show by leaving a rating and review on iTunes!   Have a great week and stay Healthy Wealthy and Smart!   Xo Karen              

On this episode of the Healthy Wealthy and Smart Podcast, I welcome Dr. Stacy Menz on the show to discuss a pediatric case study. Stacy Menz, PT, DPT, PCS is a pediatric clinical specialist and the owner of Starfish Therapies. Stacy received her Master’s degree at Boston University in 2000 and her Doctorate of Physical Therapy at Boston University in 2005. She is the founder and owner of Starfish Therapies a pediatric physical therapy company in the San Francisco Bay Area. In this episode, we discuss: -Impairments and developmental milestones throughout childhood -Incorporating a home program into a family’s daily routine to enhance carry-over -Motivational interviewing with both child and family -Motor control and motor learning principles in pediatric treatment interventions -And so much more!   “One of the fun things about being in pediatrics is that you’re constantly playing.”   “Nothing is stable. You can get them strong but then they grow and then all of a sudden they’re weak again.”   “There can be things the parents aren’t ready to handle at that point in time, you have to go where the parent’s at.”   “You might have the perfect plan, but you need a plan B and C and D as well.”   “The motor learning happens way faster than the strength builds up.”   For more information on Stacy: Stacy Menz, PT, DPT, PCS is a pediatric clinical specialist and the owner of Starfish Therapies. Stacy received her Master’s degree at Boston University in 2000 and her Doctorate of Physical Therapy at Boston University in 2005. She is the founder and owner of Starfish Therapies a pediatric physical therapy company in the San Francisco Bay Area. Their mission is to make a difference in the lives of each child and family that they interact with. In addition, Stacy has experience as a teaching/lab assistant for Boston University, South College, and Chapman University's Doctor of Physical Therapy programs, has presented at state and national conferences, and teaches continuing education courses for pediatric physical therapy. She is the editor of Impact, the Private Practice Section's magazine and is a board member for KEEN San Francisco. She is also involved in both her state and national pediatric physical therapy sections. She has been interviewed on Sirius XM's Doctor Radio regarding pediatric orthopedic conditions, as well as Profiles in Leadership and Start a Therapy Practice.   Resources discussed on this show: Starfish Therapies Website Stacy Menz Twitter Starfish Therapies Twitter Starfish Therapies Instagram Email: stacy@starfishtherapies.com Pediatric Balance Scale Peabody Developmental Motor Scale   Thanks for listening and subscribing to the podcast! Make sure to connect with me on twitter, instagram and facebook to stay updated on all of the latest! Show your support for the show by leaving a rating and review on iTunes!   Have a great week and stay Healthy Wealthy and Smart!   Xo Karen

F. Scott Feil sits down with Sandy Hilton, Sarah Haag, & Karen Litzy while they are all at CSM 2018 in New Orleans to talk about international conferences. They talk about the benefits of going to international conferences, how to navigate international conferences, how to navigate which conference is best for you to attend, differences between conferences in the U.S and conferences outside of the U.S, the guests pitch their favorite conferences, and much more!   Join Karen and others at the Women in PT Summit!! The Early Bird rate expires on August 1st so be sure to grab a ticket at the discounted rate! Women in PT Summit: http://womeninpt.com/   Karen Litzy's Website: https://karenlitzy.com/  The Healthy, Wealthy & Smart Podcast Website: http://podcast.healthywealthysmart.com/  The Healthy, Wealthy & Smart Podcast on Itunes: https://itunes.apple.com/us/podcast/healthy-wealthy-smart/id532717264?mt=2  Karen's Interview on Therapy Insiders on "Why Aren't There More Women Leaders?" : https://itunes.apple.com/us/podcast/why-arent-there-more-women-leaders-special-episode/id609009250?i=1000384711690&mt=2  Karen's Facebook Page: https://www.facebook.com/karen.litzy  Karen's Twitter Page: https://twitter.com/karenlitzyNYC  Karen's Instagram Page: https://www.instagram.com/karenlitzy/  Entropy Physio Website: http://entropy-physio.com/  Pain Science & Sensibility Podcast: https://itunes.apple.com/us/podcast/pain-science-and-sensibility/id1003630972?mt=2  San Diego Pain Summit Website: https://www.sandiegopainsummit.com/  Sandy's Facebook Page: https://www.facebook.com/sandy.hilton.73  Sarah's Facebook Page: https://www.facebook.com/sarah.haag.129  Sandy's Twitter Page: https://twitter.com/SandyHiltonPT  Sarah's Twitter Page: https://twitter.com/SarahHaagPT  Sandy's Instagram Page: https://www.instagram.com/sandyhiltonpt/  Sarah's Instagram Page: https://www.instagram.com/ssarahjopt/  The PT Hustle Website: https://www.thepthustle.com/  Schedule with Kyle Rice : www.passtheptboards.com    HET L.I.T.E Tool: www.pteducator.com/het  Biographies: Sandy Hilton graduated from Pacific University (Oregon) in 1988 with a Master of Science in Physical Therapy and a Doctor of Physical Therapy degree from Des Moines University in December 2013. She has worked in multiple settings across the US with neurologic and orthopaedic emphasis combining these with a focus in pelvic rehabilitation for pain and dysfunction since 1995. Sandy teaches  Health Professionals and Community Education classes on returning to function following back and pelvic pain, has assisted with Myofascial Release education, and co-teaches Advanced Level Male Pelvic Floor Evaluation and Treatment. Sandy's clinical interest is chronic pain with a particular interest in complex pelvic pain disorders for men and women.  Sandy is the co-host of Pain Science and Sensibility, a podcast on the application of research into the clinic.    Sarah Haag graduated from Marquette University in 2002 with a Master's of Physical Therapy. Sarah has pursued an interest in treating the spine, pelvis with a specialization in women's and men's health.  She went on to get her Doctorate of Physical Therapy and Masters of Science in Women's Health from Rosalind Franklin University in 2008. In 2009 she was awarded a Board Certification as a specialist in women's health (WCS). Sarah also completed a Certification in Mechanical Diagnosis Therapy from the Mckenzie Institute in 2010.  Most recently, Sarah completed a 200 hour Yoga Instructor Training Program, and is now a  Registered Yoga Instructor. Sarah plans to integrate yoga into her rehabilitation programs, as well as teach small, personalized classes.  Sarah looks at education, and a better understanding of the latest evidence in the field of physical therapy, as the best way to help people learn about their conditions, and to help people learn to take care of themselves throughout the life span.   Karen Litzy started her physical therapy career in an inpatient hospital in Scranton, Pa. Moving to New York a few years later she had the opportunity to work for the New York public school system, Broadway musicals and orthopedic outpatient clinics. While the work was rewarding, she always felt like she could do more to serve her clients.  As she was searching for ways to provide a more comprehensive approach to practicing physical therapy she became overwhelmed with requests from clients to be seen in their home or office. This was an opportunity to provide not just convenience, but a different kind of practice. By adopting a “concierge” model, she could dedicate a full hour of one-on-one treatment to each and every client. Now she had ample time to evaluate, treat and re-evaluate. The concierge model allowed me the time to provide vital client education. Her clients would now benefit from a comprehensive home education program.  As part of her commitment to her clients and her career, She is constantly engaging in continuing education. She has been lucky enough to learn directly from some of the best in the profession. She has received certificates from Dr. David Butler, Dr. Lorimer Moseley, Dr. Adriaan Louw, Dr. Paul Hodges, The Institute of Physical Art, The American Physical Therapy Association, Hospital for Special Surgery, and many more. She graduated from Misericordia University with her masters degree in Physical Therapy in 1997 and then graduated from the same university in 2014 with a Doctorate of Physical Therapy.  She is the host of the podcast, Healthy, Wealthy, and Smart. The podcast provides up to date clinical information combined with business strategies from the best and brightest thought leaders in physical therapy, wellness and entrepreneurship. The show promotes the profession and provides a channel to get the most accurate information out there for both practicing physical therapists and everyday people.  She is a proud member of the American Physical Therapy Association (APTA), the Orthopedic Section of the APTA, the Section on Women's health, the Home Health Section and the Private Practice Section of the APTA. She is also an official spokesperson for the APTA as a member of their media corps.  Physical therapy is an ever evolving practice and for her, a personal journey. That's why she's committed to staying at the forefront of the industry. Through continuing education and her practice, she works to enrich myself so she can impart to others the true value of physical therapy. Her mission is to show people how physical therapy can improve their lives. This is what drives her to help her clients attain their own goals and for herself to build upon the work of those who have helped lead the way

In this one I was invited to speak at the annual American Physical Therapy Association Private Practice Section Conference - attended by 10,000 private practice owners from all over the globe. I spoke candidly about why so many clinics at the event are “hitting a brick wall” with their business growth and shared some of the secrets I've learned about cash-pay marketing and how it has revolutionised my practice profits. Enjoy the talk and if you haven't done so already - check out the new Cash Club program that is perfect for Podcast listeners. Visit www.ptprofitacademy.com/cash-club for details

Ask Win is a podcast where you are a VIP. Win wants to focus and teach people more and Cerebral Palsy. You’re welcome to ask questions about anything that you want. CP questions but mainly life questions on how to deal with CP or not. Win can ask you base questions if you want. Please let us know or there will be no base questions. If you have any questions for Win please email her at askingwkelly@gmail.com. In 2018 let be open and honest on Ask Win. To learn more about Ask Win visit http://askwin.weebly.com.  Be sure to FOLLOW this program https://itunes.apple.com/us/podcast/wins-women-of-wisdom/id1060801905. To learn how Win walk and about Ekso go to http://www.bridgingbionics.org/, or email Amanda Boxtel at amanda@bridgingbionics.org.    On Ask Win today (Friday, March 30, 2018), Best-Selling Author, Win C welcomes Stacy Menz. Stacy, PT, DPT, PCS is a pediatric clinical specialist and the owner of Starfish Therapies. Stacy received her Master’s degree at Boston University in 2000 and her Doctorate of Physical Therapy at Boston University in 2005. She is the founder and owner of Starfish Therapies a pediatric physical therapy company in the San Francisco Bay Area. Their mission is to make a difference in the lives of each child and family that they interact with. In addition, Stacy has experience as a teaching/lab assistant for Boston University, South College, and Chapman University's Doctor of Physical Therapy programs, has presented at state and national conferences, and teaches continuing education courses for pediatric physical therapy. She is the editor of Impact, the Private Practice Section's magazine and is a board member for KEEN San Francisco.  She is also involved in both her state and national pediatric physical therapy sections.  She has been interviewed on Sirius XM's Doctor Radio regarding pediatric orthopedic conditions, as well as Profiles in Leadership and Start a Therapy Practice. To learn more about Stacy email her at stacy@starfishtherapies.com. Signs and Symptoms of Cerebral Palsy: https://research.cerebralpalsy.org.au/what-is-cerebral-palsy/signs-and-symptoms-of-cp/. What are the earliest signs of Cerebral Palsy?: https://www.abclawcenters.com/frequently-asked-questions/what-are-the-earliest-signs-of-cerebral-palsy/. To learn more about Win Kelly Charles visit http://wincharles.weebly.com/. To follow Win on Twitter go to @winkellycharles. To follow Win on Instagram go to winkcharles. To follow Win on Snapchat go to Wcharles422. To follow Win on Snapchat go to Wcharles422. To see Win's art go to https://fineartamerica.com/profiles/2-win-charles.html. Interview with Mel Marton: http://traffic.libsyn.com/winwisdom/LAF3494_08172017150526412_1189015.mp3. "Books for Books," you buy Win's books so she can purchase books for school. "Getting through school is a 'win' for her fans and a 'win' for her." Win is a professional writer and in 2018 she is going to get a new MacBook to write her books and do the podcast. With every book she sells and the donations from Ask Win will go to her new MacBook. Please support her in getting her new MacBook. Win Kelly Charles’ book “She is CP” will get to the New York Times somehow and to help her either by voting or send her good vibe. Please vote at https://soopllc.com/blog/book-ideas/cp-win-charles/. Please send feedback to Win by email her at winwwow@gmail.com, or go to http://survey.libsyn.com/winwisdom and http://survey.libsyn.com/thebutterfly. To be on the show please fill out the intake at https://goo.gl/forms/aS4L6FuHyDSUhvrj2. If you would like to support Ask Win go to https://www.patreon.com/wcharles. Ask Win is sponsor by The Teeki Ambassador Program: http://mbsy.co/teeki/35149532. Superwomen Secrets Revealed: Successful Women Talk About Fitting in Fitness and Dare You to Join Them on Amazon http://amzn.to/2gImve5. :) I have a Facebook page for the book http://facebook.com/SuperwomenSecretsRevealed Instagram http://instagram.com/SuperwomenSecretsRevealed and book page on the website: http://FitArmadillo.com/books. If you want to check out what Win’s friend, Dannidoll, is doing (a.k.a. Dannielle) go to https://www.facebook.com/dannidolltheragdollclown/?notif_t=page_invite_accepted¬if_id=1492366163404241. To learn more about Danielle visit http://www.dancanshred.com. For iOS 11 update: https://www.youtube.com/embed/HNupFUYqcRY. To learn about the magic of Siri go to https://www.udemy.com/writing-a-book-using-siri/?utm_campaign=email&utm_source=sendgrid.com&utm_medium=email. If you want to donate Ask Win, please send a PayPal donation to aspenrosearts@gmail.com or aspenwin@gmail.com. Please donate to the Bridging Bionics Foundation. Please send a check in the mail so 100% goes to Bridging Bionics Foundation.    In the Memo section have people write: In honor of Win Charles. Thank you in advance, Win.   Send to:   Bridging Bionics Foundation  PO Box 3767 Basalt, CO 81621

LIVE from the Combined Sections Meeting in New Orleans, Louisiana, Ali Schoos, PT guest hosts and interviews Dr. Sandra Norby on leadership. Dr. Sandra Norby PT, DPT is the president of the American Physical Therapy Association Private Practice Section. In this episode, we discuss: -The steps Sandra took to attain leadership positions -Building a business community -The vision for the Private Practice Section -How you can get involved in leadership positions -And so much more!   Leadership styles vary and different people have different strengths. Assembling these different styles and strengths is important when developing at team as Sandra recommends, “It’s not good to pick someone necessarily just like you, we need everybody’s varieties and then appreciating their strengths.”   Many new ideas are being implemented under Sandra’s leadership of the Private Practice Section. Sandra believes, “Our membership is really relying on us to make a difference in their lives as well as the lives of all of our patients.”   As the Private Practice Section continues to grow, Sandra wants to ensure everyone still has a voice. She stresses, “We need to do the things that our members are expecting us to do.”   For more information on Sandra: Sandra Norby, PT, DPT is CEO and Co-Founder of HomeTown Physical Therapy, LLC. This Iowa based corporation provides a practice model for ownership and champions the leadership of women in physical therapy. Sandra has served on many leadership positions in APTA and PPS, including being a member of PPAC and two terms as a Director on the PPS Board. She was awarded the 2017 APTA Federal Advocacy Leadership Award for her instrumental work on making Locum Tenens a reality for physical therapists. Sandra received her Physical Therapy Masters degree from the University of Iowa and her DPT from the University of Montana – Missoula. She has an expertise in compliance and billing and has been a speaker at many state and national events on topics that include technology, leadership, and championing the success of women in physical therapy. For more information on Ali:   Ali enjoys partnering with her patients of all ages. She has treated professional baseball, tennis, and soccer players, as well as high school, collegiate, and weekend athletes, and everyone in between. She's dedicated to finding a solution to complex problems, and helps people overcome their body's obstacles, no matter the challenge. As a Certified Orthopedic Specialist since 1993, Ali works with a variety of difficult cases and utilizes her "Sherlock Holmes-type" skills to find an answer. She leads each patient toward a more active lifestyle. She specializes in biomechanics of the shoulder, spine, and lower extremity, including gait analysis and orthotic fabrication. Ali owns the clinic and enjoys leading and learning from her dynamic and passionate team, and believes in excellent customer service. She hopes you'll be an active participant in choosing your health care provider and recognize Peak Sports and Spine as your primary care physical therapy clinic. "I believe in a partnership between you and your physical therapist."    Resources discussed on this show: APTA Private Practice Section   Thanks for listening and subscribing to the podcast! Make sure to connect with me on twitter, instagram and facebook to stay updated on all of the latest! Show your support for the show by leaving a rating and review on iTunes!   Have a great week and stay Healthy Wealthy and Smart!   Xo Karen

New year, new Graham Sessions. I had the chance to sit down with Dr. Karen Litzy, host of the Healthy, Wealthy, & Smart podcast to discuss the 2018 Graham Sessions. If you don't know what Graham Sessions is, you're not alone. It's the exclusive conference (limited to less than 150 people) put on by the Private Practice Section of the American Physical Therapy Association where physical therapists can discuss the hot button issues in physical therapy without fear of repercussion (or their name being tossed around later). The rule is you can talk about what happened at Graham Sessions, but names aren't allowed.The conference has a series of discussions, or panels, interspersed with "What I Believe Talks" (think of these like the openers, the things that pump up the crowd). The entire conference is designed to get you to think and discuss. The conference doesn't necessarily close with an action plan--the goal is really to get the creative juices flowing. So let's talk Graham. We wanted to know about the lively debates. Karen delivered. Talus Media Talks is a subsidiary of Talus Media: PT Views & PT News. You can find physical therapy news on our sister channel, Talus Media News. Check us out on Twitter & Facebook @TalusMedia, and head to our website at talusmedia.org for more information.

Jerry Durham comes onto the show to discuss how he ventured into the patient experience realm, concept of the customer life-cycle with utilizing methods for the optimal patient experience in healthcare practices, research on therapeutic alliance on healthcare outcomes, how to implement in a practice, how to present this to an employer for implementation, what metrics he uses to track the patient experience at his practice, discussing team culture in an organization, how to teach his staff about the patient experience/onboarding, and much more!   This is a charity episode in which for every F bomb (original idea by Jerry) dropped during the episode $5 will be donated to the APTA Political Action Committee (PAC) and F Scott, Jerry, and myself will match that amount and donate it to the PAC and we strongly urge our listeners to contribute in whatever way possible to the PAC as they require funds to fight for important legislation for our profession! http://www.ptpac.org/Donate/    Biography: Jerry Durham, Physical Therapist, helps Physical Therapy Practice owners engage patients for great results. Following graduation from Physical Therapy school, Jerry practiced in a variety of settings, inpatient and outpatient, from small independent clinics to large hospitals and from the very beginning, Jerry questioned why there wasn't an emphasis placed on treating patients as individuals, with unique concerns and objectives and why more effort wasn't being made to develop true relationships with patients. Jerry's experiences in these settings fueled his drive to prove that you can increase arrivals, decrease no shows and cancellations and achieve great results all through the relationship between your clinic and your patients.  He is the Chief Relationship Officer for his physical therapy practices with San Francisco Sport & Spine Physical Therapy, hosts the podcast Healthcare DispuPTion with Dr. Andrew Rothschild. He is a nationally recognized expert and sought after conference speaker as well as a clinical instructor who travels across the United States teaching the next generation of practice owners. He teaches with the Institute of Clinical Excellence with Jeff Moore on the Patient Experience.  Jerry is on the nominating committee of the Private Practice Section of the American Physical Therapy Association and is on the forefront of the movement around patient engagement leading to great outcomes and how to own and operate a thriving business whether you accept insurance or are strictly cash based, simply by cultivating great patient relationships.    Jerry's Website: https://jerrydurhampt.com/  San Francisco Sport and Spine Physical Therapy Website: http://sfphysicaltherapy.com/   Healthcare DisruPTion Podcast (more recent): https://itunes.apple.com/us/podcast/healthcare-disruption-podcast/id1261571234?mt=2  Original: https://itunes.apple.com/us/podcast/healthcare-disruption/id1139397173?mt=2  Jerry's Twitter Page: https://twitter.com/Jerry_DurhamPT  Jerry's Instagram Page: https://www.instagram.com/jerrydurhampt/  Jerry's Facebook Page: https://www.facebook.com/jerry.durham.12  Institute of Clinical Excellence: http://ptonice.com/       

Stacy is a private practice Physical Therapist who specializes in pediatrics. She has clinics in San Francisco and is also the editor of Impact Magazine of the Private Practice Section of APTA.

The business of physical therapy is ripe with opportunity. The most successful people under the nuance of thoughts. It's ok to be in the grey area. You have to go into business for the right reasons! what is your fear? Therapy Insiders Podcast is proud to be sponsored by WebPT! WebPT recently conducted an industry survey of thousands of rehab therapy professionals across a wide variety of settings, specialties, and geographic regions. This data is eye opening and very telling. We discussed some critical points on a previous episode of Therapy Insiders with Heidi Jannenga. For the full data set click the image below! About Steve from: https://www.orangedotcoaching.com  Steve Anderson is the former CEO of Therapeutic Associates, a physical therapy practice with more than 80 outpatient clinics in Washington, Oregon and Idaho that also serves as a major hospital contract in Southern California. Therapeutic Associates was formed in 1952, and Steve was only the 3rd CEO and held that position for 19 years, beginning in 1998 after 16 years with the company. As a physical therapist, Steve started his career in 1980 in Portland, Oregon. In 1983 he opened the first Therapeutic Associates clinic in the state of Washington in West Seattle. As the owner and director of West Seattle Physical Therapy for 16 years, Steve was elected by his peers to become the CEO of Therapeutic Associates in 1998.  In addition to his day-to-day responsibilities, Steve is also active in national organizations related to physical therapy, including the American Physical Therapy Association (APTA) and as a Board of Trustee for The Foundation for Physical Therapy. He also served as the President of The Private Practice Section of APTA for 6 years between 2002 and 2008. He received his section’s most prestigious award, the Robert G. Dicus Service Award, in 2010. Steve received the APTA Leadership Advocacy Award in 2006 for his efforts in Washington D.C. and Washington State in the legislative arena. In 2012 Steve received the Distinguished Alumnus Award from Northwestern University Physical Therapy School. In 2016 Steve was awarded Physical Therapist of the Year by PTWA, the APTA chapter for the state of Washington. Steve earned his bachelor’s degree from Pacific Lutheran University. He went onto physical therapy school at Northwestern University in Chicago. He has been a physical therapist for 37 years and worked for Therapeutic Associates until the end of 2016. In addition to his duties with Orange Dot Consulting, he also serves as a Senior Healthcare Advisor for VGM Advantage. He resides in Seattle, Washington with his wife, Sharon.

On this episode of the Healthy Wealthy and Smart Podcast, I had the pleasure of continuing the conversation following the Women in Physical Therapy Summit with both Dr. Michelle Collie and Dr. Sandy Norby. Dr. Michelle Collie is the CEO of Performance Physical Therapy, a multi-clinic private practice with over 130 employees in Rhode Island and Massachusetts. Michelle dedicates time to teaching, mentoring and coaching women through their careers. Dr. Sandra Norby is CEO and Co-Founder of HomeTown Physical Therapy which provides a practice model for ownership and champions the leadership of women in physical therapy. In this episode, we discuss: -Reflections on the Women in Physical Therapy Summit -What it takes to open a private practice and be a female entrepreneur -Why prioritizing self-care may improve your ability to lead others -The future of the Private Practice Section and public advocacy of physical therapy -And so much more!   One of the most important qualities of successful entrepreneurs and leaders is the strength to remain true to themselves. Dr. Collie stresses, “We need to have the courage to be authentic and not change who we are for other people.”   The Women in Physical Therapy Summit has provided an opportunity to build a strong nationwide community. Sandy’s biggest take away from the conference is that, “All of us women now have a confidant or a connection… At a drop of a hat, we’d all be very willing to help them out.”   As evidence supporting the efficacy of physical therapy continues to build, it becomes easier to share this information with the public and juxtapose non-invasive physical therapy treatment with less conservative and more costly interventions. Dr. Collie finds that, “It’s an exciting time for PTs. We are all learning how to advocate better for our profession because we are all respecting and understanding the value of it.”   For more information on Dr. Collie: Dr. Michelle Collie PT, DPT, MS, OCS is the CEO of Performance Physical Therapy, a multi-clinic private practice with over 130 employees in Rhode Island and Massachusetts. A graduate of the Otago University Physiotherapy program in New Zealand, Michelle came to America in 1994 to gain additional clinical experience. She completed post-graduate studies at MGH-IHP in Boston Massachusetts followed by becoming a board certified clinical specialist. Michelle chairs the National Private Practice Marketing and PR Committee and devotes much of her time to advocating for the profession of physical therapy. The Performance Physical Therapy team have received multiple awards including the 2012 RI Outstanding Philanthropic Business Award and the 2014 prestigious National Private Practice of the Year award. With over 25 years of experience, Michelle has provided clinical instruction, published articles and presented at a local and national level on physical therapy, marketing, entrepreneurship and leadership. Finally, Michelle dedicates time to teaching, mentoring and coaching women through their careers.   For more information on Dr. Norby: Sandra Norby, PT, DPT is CEO and Co-Founder of HomeTown Physical Therapy, LLC. This Iowa based corporation provides a practice model for ownership and champions the leadership of women in physical therapy. Sandra has served on many leadership positions in APTA and PPS, including being a member of PPAC and two terms as a Director on the PPS Board. She was awarded the 2017 APTA Federal Advocacy Leadership Award for her instrumental work on making Locum Tenens a reality for physical therapists.   Sandra received her Physical Therapy Masters degree from the University of Iowa and her DPT from the University of Montana – Missoula. She has an expertise in compliance and billing and has been a speaker at many state and national events on topics that include technology, leadership, and championing the success of women in physical therapy.   Resources discussed on this show: Women in Physical Therapy Summit The Leadership Gap by Lolly Daskal Peer2Peer NetWork PPS Sole Shero Half Marathon APTA Private Practice Section PPS Annual Conference @MyPhysTherapist Twitter PPS Monthly Marketing Toolkit PPS Fit Factor HomeTown Physical Therapy Performance Physical Therapy   Thanks for listening and subscribing to the podcast! Make sure to connect with me on twitter, instagram and facebook to stay updated on all of the latest! Show your support for the show by leaving a rating and review on iTunes!   Have a great week and stay Healthy Wealthy and Smart!   Xo Karen  

This is Part 1 of a Keynote that I gave on the very last day of my epic 7 week tour across the US - it was for the “Washington State Private Practice Section” at their 2017 Annual Conference held this year in the gorgeous little town of “Chelan”. The top-brass at W.S.P.P.S wanted me to speak about my experience of growing a private business in a country with a completely free socialist health care system - and the information I shared was well received by all 150+ PTs Biz Owners in the room. I started the 5 HOUR Keynote with a talk about the need to make BIG DECISIONS in business - explaining that really, every business owner has at least one or two - of only three - decisions to make to become more successful… You are about to hear what those decisions are and exactly what I told the room, that unless you are prepared to face up to making one of those BIG DECISIONS - then it is a complete waste of time learning anything else from someone like me until you do. It's heavy stuff to begin with and I certainly went in-deep, very quickly, but hey-ho, it's what they, you, me and every business owner listening to this NEEDS to hear! Want to bring Paul Gough to speak at your event? Use this link to inquire about hiring Paul to speak: www.paulgough.com/hire-me

Mike Eisenhart's Secrets to Success...Leadership and Becoming Laird Hamilton Featured in March 2016 issue of Impact Magazine by the Private Practice Section of the American Physical Therapy Association. -------------------- If you like what you hear, consider Joining the Senior Rehab Project to get access to: Monthly Mastermind Meetup Newsletter Private FB Group *For links & the other podcasts in the Senior Rehab Project, go to http://SeniorRehabProject.com

I had the honor of sitting down with Dr. Jill Cook and busting some common tendinopathy myths.  This episode with Dr. Jill Cook was recorded live in front of an audience at the Combined Section Meeting in Anaheim, CA about 2 weeks ago.  It was a great experience and one of the highlights of my CSM experience.  A little more about Dr. Cook: She is a professor in musculoskeletal health in the La Trobe Sport and Exercise Medicine Research Centre at La Trobe University in Melbourne Australia. Jill’s research areas include sports medicine and tendon injury. After completing her PhD in 2000, she has investigated tendon pathology, treatment options and risk factors for tendon injury. Jill currently supplements her research by conducting a specialist tendon practice and by lecturing and presenting workshops both in Australia and overseas.  In this episode we talk about: * Are eccentric exercises are the best and only way to treat a tendinopathy?  * Can use the same tendon therapy protocol for every tendon and every person.  * A tendinopathy always involves inflammation. * Once you are pain free and back to sport you don't have to worry about the exercises you did in PT. * Why we shouldn't be selling messages we can't deliver. * and much more! Dr. Cook shares so much information about tendinopathy in this episode that I think I learned more in 25 min that I have in the past 10 years! Thank you again to the Private Practice Section of the APTA for all of their help to make this happen and thank you to Jimmy McKay, host of the PT Pintcast for the great intro! Enjoy and stay Healthy Wealthy & Smart! xo Karen

Let me start by wishing you all a Happy New Year. I sincerely hope that 2014 is ending on a high note, and that you have great things coming your way in 2015. In this episode, I give the juicy details of my life and business in 2014, the things I'm excited about in 2015, two different approaches to goal setting and achievement, the reason I was happier and more productive in 2014, and my personal challenge to you, my friends and colleagues. More specifically, you'll learn about:  Details of all the big things I did and worked on in 2014, including how my cash-based clinic did compared to previous years. Everything I'm excited about and planning to do in 2015. An update on the progress of my upcoming eBook Medicare and Cash-Based PT. The topic of the presentation I'm applying to give at the 2015 Private Practice Section annual conference. Two very different approaches to goal setting and achievement, and why I'm using the lesser-known approach. My challenge to you in 2015 in order to set your practice up for success for many years to come. Resources and Links mentioned in this episode:  The new business I launched with my brother: www.winnerinaweek.com The Five Characteristics Common to All Cash-Based Practices - click here and get these articles for FREE My Cash-Based Practice – your comprehensive guide to the Cash-Based Business Model “How to Be Happy” – presentation by Damien Diecke Click Here to learn how to start your own Cash-Based Practice . Did you enjoy all the info at this website/podcast in 2014? Return the favor by leaving a comment below … Help us all brainstorm by sharing a business development task you'll be doing (or suggest others try) in 2015. It can be anything, even small things, that will lead to new business for your practice in 2015 and beyond. If you're feeling brave and want to make yourself publicly accountable, list a specific goal you have for 2015.