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Informa, a London-based global events, digital products, and academic services firm, announced the acquisition of Winsight, LLC, a leading B2B information provider in the foodservice and allied retail industries. The acquisition will create a category-leading B2B business with a strong presence in the restaurant industry.Winsight's portfolio includes a number of leading brands, including Restaurant Business, Nation's Restaurant News, and Technomic. Informa's portfolio includes a number of leading events, in teh crown jewel of the National Restaurant Association Show.The acquisition is expected to close in the third quarter of 2023. Informa has said that it plans to continue to operate Winsight's brands and businesses as they are currently run. However, the company has also said that it is looking for ways to integrate the two businesses and create new products and services that will benefit the restaurant industry.The acquisition is seen as a positive development for the restaurant industry. Informa is a well-respected company with a strong track record of success. The company's resources and expertise will be a valuable asset to Winsight and the restaurant industry as a whole.Overall, the acquisition of Winsight by Informa is a positive development for the restaurant industry. It is expected to lead to increased access to information and insights, enhanced networking opportunities, and increased access to capital. These benefits will help restaurant operators to grow their businesses and succeed in the ever-competitive restaurant industry.In today's digital age, the dissemination of information plays a pivotal role in shaping public opinion and influencing societal dynamics. Whether media should be decentralized or centralized has gained prominence as technology continues to evolve. Each approach has its merits and challenges, with implications for freedom of expression, information control, and media democratization. This article explores the key differences between decentralized and centralized media approaches, highlighting their respective advantages and disadvantages.Centralized Media: Centralized media refers to a system where a small number of entities or organizations control the production and distribution of news and information. Traditional media outlets, such as newspapers, television networks, and radio stations, have historically operated centralized. These entities act as gatekeepers, determining what information is disseminated to the public.Advantages:Professionalism and Accountability: Centralized media often employ professional journalists and editors who adhere to journalistic standards. This can ensure quality control, fact-checking, and accountability in reporting.Access to Resources: Centralized media organizations have the financial resources to invest in investigative journalism, infrastructure, and advanced technologies that can enhance the accuracy and depth of reporting.Established Reputation: Well-known media outlets often have a reputation built over many years, which can instill trust among audiences.Disadvantages:Potential for Bias and Manipulation: Centralized media can be susceptible to bias due to the influence of corporate or political interests. It may also lead to the manipulation of information to suit particular agendas.Limited Diversity of Perspectives: Centralized media prioritizes mainstream viewpoints, potentially neglecting marginalized voices or alternative perspectives.Censorship and Control: Concentrating media power in a few entities can enable censorship or the suppression of dissenting opinions.Decentralized Media: Decentralized media, or participatory media, refers to a system where individuals and grassroots organizations actively produce and share news and information. The rise of the internet and social media platforms has facilitated the growth of decentralized media.Advantages:Democratization of Information: Decentralized media allows for broader participation, giving voice to individuals and communities traditionally marginalized or excluded from mainstream media.Diverse Perspectives: It amplifies diverse perspectives, enabling a more comprehensive understanding of complex issues.Reduced Control and Censorship: Decentralized media mitigates the risk of information control and censorship by eliminating gatekeepers and allowing for the free flow of information.In this podcast, I also breakdown the way this will affect your restaurant Business and the future of how a decentralized brand could be the next major step in customer loyalty.

The challenge that operators are dealing with today is the issue with consumer sentiment, and it's underperformance when sales and menu prices are up. Has the art of hospitality been lost? In todays podcast, I get a chance to break this down with Claiborne Irby, SVP, of Strategy & Insight at Focus Brands. Our discussion topics:Thoughts on new customer growth this year in the wake of consumer pushback on menu pricing - what is the strategy?Where do you see the loyalty and community landscape going in the future - compared to what Starbucks and Brands like Doritos are doing with Web3Where do you see your brands developing in terms of growth - new service models, marketing, and products?What do you see as the largest issues facing the restaurant industry?The shift of casual dining moving down with new strategies to match fast casualAbout: Atlanta-based Focus Brands® is a leading developer of global multi-channel foodservice brands. Focus Brands, through its affiliate brands, is the franchisor and operator of more than 6,400 restaurants, cafes, ice cream shoppes, and bakeries in the United States, the District of Columbia, Puerto Rico, Guam and over 55 foreign countries under the Auntie Anne's®, Carvel®, Cinnabon®, Jamba®, Moe's Southwest Grill®, McAlister's Deli®, and Schlotzsky's® brand names, as well as the Seattle's Best Coffee® brand on certain military bases and in certain international markets. Please visit www.focusbrands.com to learn more.

The next generation of culinary artisans are changing up the industry. These artisans have a whole new approach to reaching and satisfying the next generation consumer. In this podcast we will explore chefs and artisans from around the world diving into their story and passion. In this episode of Chef AF, I chat with Chef Antonio Giordano, the Executive Chef of Eataly Silicon Valley where he heads all back of house operations including two restaurants and leads the team with all culinary initiatives. Giordano was born in Salerno, Italy which is close to the Amalfi Coast. His passion for food and cooking started at home with his mother. Giordano's passion for cooking was strong and after leaving university he began to cook. He was an apprentice at Arquade in Verona and then he moved to Rome to expand his culinary skills and joined Al Presidente as pastry chef before being designated as Opening Chef for the prestigious culinary school, Gustolab International; Food Systems and Sustainability. We talk about Eataly and Chef Giordano says, “Eataly is first of all a marketplace, a restaurant, and a school. Our philosophy is based on three key principles: eat, shop and learn. So basically everything is happening in Eataly. The beauty of being a chef of Eataly, I personally believe that just because I work here and because this is the way it is for an Italian chef, this is probably one of the best places to work because Eataly represents the Italian flagship for food.” Eataly offers customers the ability to taste dishes in their restaurants, next you can find the same ingredients in their marketplace, and then discover how to recreate the recipes at home.Giordano says they make many of their products in house daily like fresh mozzarella. Eataly offers Italian products made by Italian producers, regional farmers, in-house bakers, and pasta makers. You can find extra virgin olive oil, San Marzano tomatoes, and air-dried pasta or dine at Terra, a rooftop restaurant and lounge. To hear Giordano's best advice for aspiring chefs and more on the Eataly experience plus his recipe for Spaghetti Alla Nerano check out this episode of Chef AF “It's All Food” or you can listen at Spotify!

My Top five Predictions and Trends to watch in 2023 are a mix of brands, consumer trends, and the future of technology. In this episode, I will deliver trends and ideas for 2023 for your restaurant business and a special interview on operation trends with Andrew Gibson of CA Energywise.Some of my trends to watch in 2023Four Breakout Brands and whyWhere will alternative proteins goWeb3 and Blockchain innovationWhy consumer satisfaction will break youIs third party deliver on its last leg?The restaurant industry has undergone its fair share of challenges in the past few years, and the effects of those changes are still being felt today. From the shockwaves of the COVID-19 pandemic to the innovations introduced by new technologies, the restaurant sector is poised for another year of fast growth innovation.csMany of the most prominent restaurant trends of 2022 have grown in importance for the management teams of today as well as constructing the future of brands and teams direction.

These days, part of building a brand is the commitment to digital and addressing the needs of the new consumer - Hawaiian Bros has put together a model for growth that causes some fast casual operators to scratch their heads.GROWTH + EXPANSION: As one of the fastest-growing concepts in the country. they have built a fan base across Missouri, throughout Texas and Oklahoma, in Chicago and New York, and are expanding with a new strategy around franchising.In 2020, they had only nine locations; now, 36 locations are in the process of franchising to a variety of new markets.With an average unit volume (AUV) of over $4.4 million and sales of $55 million in 2021, a whopping increase of 169% from the previous years. What makes them unique is the brand positioning between the fast-casual and quick-service restaurants, where they focus on speed and throughput.Listen to our interview with Scott Ford, President & co-CEO of Hawaiian Bros.Subscribe to our email list for updates on the most recent podcast, insights, and research.

The next generation of culinary artisans are changing up the industry. These artisans have a whole new approach to reaching and satisfying the next generation consumer. In this podcast we will explore chefs and artisans from around the world diving into their story and passion. In this episode of Chef AF, I talk with Andrew Gibson, Senior Manager at Energy Solutions about the California Instant Rebate Program, improving the bottom line and how high efficiency equipment pays for itself. Gibson trains the market on how rebates are beneficial, how they help the environment and how it can help the health and welfare of communities. I ask him about Energy Solutions and he says, “My team works on food service outreach, so we really try to be the bridge between utility rebate programs in the market and work with the market to understand how those programs work, understand some of the nuances that may come with obtaining the rebate and also give feedback to the utilities on how to improve the rebate programs, how to notice trends that are happening in the market that could affect rebate qualified equipment.” He adds that they are the bridge to that gap of communication between the two to make really robust programs that benefit not only the customers but also benefit their overall overarching goal of reducing carbon in the atmosphere and bringing energy efficiency into the commercial sector of foodservice.Gibson talks about the ease of getting the rebate and says the program is much more accessible with a lot less paperwork as in the past with some rebates. The customer receives the rebate amount off the purchase price at the time of the purchase. “Our team does extensive training with the sales staff at all of the distribution and dealer locations. So that they're able to understand those qualified models and recall them very quickly without having to look at a list and be able to upsell the customer to those models, especially because the rebate really evens out the price point,” says Gibson. To hear real life success stories and how energy-efficient equipment can help with foodservice expansion plus the benefits of the California Instant Rebate Program, check out this episode of Chef AF “It's All Food” or you can listen at Spotify!

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, I talk with Bob Wright, President and Chief Executive Officer about Potbelly Sandwich Shop's plans for expansion and the digital kitchen. Wright has been President and CEO at Potbelly Corporation since July 2020. He has over 30 years of experience in the restaurant industry, most recently serving as Executive Vice President and COO of The Wendy's Company, where he ran operations for over 6,000 company and franchise restaurants located in the U.S. and Canada. He has also worked with other restaurant brands, including Charley's Philly Steaks, Checkers Drive-In Restaurants, Inc., and Domino's Pizza, Inc.When I ask Wright about getting started in the industry, he says, “I started delivering pizzas for Domino's after my freshman year in college.” He shares that he achieved his dream of becoming a franchisee and fell in love with the service element of the restaurant industry. Wright adds, “I love the idea of making food, serving people. I thought the opportunities in the chain restaurant business were terrific. And, you know, I've been doing it for over 35 years now.”We talk about adding limited time offers or LTOs to your menu and Wright offers great advice saying that operators should make sure that their core menu is on point with no holes in it and then really think about where to add value with limited time offers. Potbelly recently upgraded their technology and Wright says about technology, “it's one of the five pillars of our five pillar strategy is to make sure that we are a technology connected brand to our customers, for them and also for our employees. So we've really kind of taken a three pronged approach to technology, starting with refreshing the app and the website. And, you know, frankly, it was more than a refresh.” He adds, “We completely rebuilt the app and the website during the pandemic and rolled that out over a year ago as well. At the same time, we began the process of updating and upgrading our loyalty rewards program. We put a new loyalty rewards engine in place.” To hear about the third prong that Wright mentioned, called the Potbelly Digital Kitchen and his top three ways to set up your digital game, check out this episode of Fast Casual Nation or tune in on Apple Podcasts.

The next generation of culinary artisans are changing up the industry. These artisans have a whole new approach to reaching and satisfying the next generation consumer. In this podcast we will explore chefs and artisans from around the world diving into their story and passion. In this episode of Chef AF, I chat with Executive Chef John Clements from Mission Point Resort, Mackinac Island about how he brings a fresh perspective to the resort's farm-to-ferry program and offers guests unique culinary adventures and seasonal flavors.Clements brings his culinary and hospitality expertise to his role as executive chef of Mission Point's farm-to-ferry restaurants, including Round Island Kitchen, Chianti, Bistro on the Greens, and Boxwood Coffeeshop & Cafe. Clements is training to earn the prestigious recognition of Certified Master Chef through the American Culinary Federation exam, distinguishing those who have excelled in both their culinary skills and knowledge of the industry. I ask Clements about the resort and he says, “Mission Point Resort is quite unique being on Mackinac Island, up in northern Michigan. On the island, the biggest thing is there are no cars that are allowed on the island. So the products that I get in for the resort are brought over by ferry and then they're loaded on a horse cart and then brought up to the resort by a horse, you know, very, very old school, 1800s type of situation.” The resort is seasonal and closes at the end of October through the end of April. We talk about the importance of each restaurant having its own culinary point of view and Clements says, “I think that's really important in the resort because you think about capture rate. You have guests that come up on a Friday, Saturday or on a Sunday. I'd like to see them at least three or four of the meals. So that's why each one of the outlets has their own identity.”To hear Clements top three tips for developing a menu, get the story behind his recipe for Sautéed Michigan Walleye and why it is important to source ingredients locally, check out this episode of Chef AF “It's All Food.” You can listen to this episode and more on Spotify!

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Rajat Bhakhri CEO and Co-Founder of Boston-based Incentivio, Inc.Incentivio is a fully automated intelligence-driven guest engagement platform for restaurants and virtual kitchens that increases retention, maximizes revenue and enhances the guest experience for both first-time visitors & loyalists.Bhakhri is a graduate of Purdue University with a degree in electrical engineering. He delivered pizza for a short period of time until his first job as a software engineer. Bhakhri moved to Boston and worked for a startup. He then started Aeturnum, a technology services company with 250+ engineers and offices in the U.S. and Asia focused on building platforms for startups in the U.S. and Europe. “We should build a single stack solution where we can capture all the guest data,” says Bhakhri . He adds, to help increase check sizes and help restaurants retain guests. The idea was how to democratize tech for all of their customers. Frischling says, I love that you use the democratization of. I think that's really important and I think long time listers of the podcast know the 2/3 of the restaurants in this country are small to midsize businesses, they are mom and pop, there's a lot out there for the big boys and God bless, we love the big boys, we respect the big boys but I do love what Incentivio is doing for everyone else or almost 2/3 of the market.They talk about Incentivio and Uber joining forces to offer restaurants first party ordering and commission free delivery. Uber will provide delivery drivers to restaurants using Incentivio's order-ahead solutions. Restaurant guests can order delivery directly from a restaurant's website or mobile app, and the Incentivio platform dispatches an Uber driver for the delivery. To hear about Incentivio's artificial intelligence product and more, check out this episode of Hospitality Hangout.

The next generation of culinary artisans are changing up the industry. These artisans have a whole new approach to reaching and satisfying the next generation consumer. In this podcast we will explore chefs and artisans from around the world diving into their story and passion. In this episode of Chef AF, I chat with Pastry Chef Saura Kline from Local Jones, a restaurant at the HALCYON, a hotel in Cherry Creek about finding her passion for cooking, her role models and her favorite thing to make.Kline is the new pastry chef at Local Jones. She was previously the executive pastry chef for all Kevin Taylor restaurants and boasts a first-place recognition in the 2018 La Coupe d'Altamira local Denver chocolate competition.I ask Kline about her earliest memory of being in the kitchen and she says, “my very first food memory was visiting my grandmother. I think I was probably 10 or around that age and she had a peach tree in the back of her yard and she made this homemade peach pie with homemade crust. It blew my mind like I was just like this is so amazing. Instead of a birthday cake I would ask for a peach pie on my birthday every year.” We talk about when Kline discovered this was her passion she wanted to pursue and she said, “I mean still even to this day sometimes I'll be making rice krispies or you know Snicker Doodle Cookies and I'm just like this is so awesome I get paid to do this.” Although Kline started in the savory side of cooking, she always knew she wanted to focus on pastry. She studied many famous pastry chef's cookbooks to better understand the process or techniques. Kline says when asked about the science of baking, “if you are going to make a cake or if you're going to make bread you want to have these ratios but sometimes I like to play around with sauces, you know mousses and ice creams and all of these things, I like to bend the rules a little bit.” The Halcyon hotel offers three restaurants for guests and locals. They offer American bistro, Local Jones, and Elevated Rooftop Bar where you can check out the Denver views. Kline's role is to make all the breads, desserts, jams and the amenities for the hotel. To hear how she highlights seasonality and the local influence in her recipes plus get her recipe for Roasted Corn Flan with Caramel Corn check out this episode of Chef AF “It's All Food.” You can listen to this episode and more on Spotify!

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Jay Fiske, President of Powerhouse Dynamics, a Middleby Company while in Dallas at the FSTEC Conference. As president Fiske is responsible for leading all strategic and day-to-day company operations. He is a technology executive and investor with over twenty years of experience building businesses and innovative technology products to market. Fiske says, “Powerhouse Dynamics, we are a Boston based technology firm and we are the folks behind the open kitchen internet of things platform. We help large multi-site restaurant operators manage their critical infrastructure more efficiently, save money on energy, reduce risk on food safety, help make sure all their cooking equipment is up and running and producing high- quality products.” He adds, “So think about this as the internet of things. The critical back of house infrastructure and you know driving those kinds of efficiency that this visibility and control and connectability suddenly affords these multi-site operators.” Restaurants can use Open Kitchen to connect, analyze, and control equipment like refrigeration, HVAC as well as a large range of kitchen equipment brands to automate essential facility functions. The guys ask Fiske, “can you share with our listeners about what Open Kitchen is doing to help operators maintain their equipment before they even break and have issues? And the importance of what we're learning from you is the smart kitchen.” Fiske says as Open Kitchen integrates with different types of equipment and makes and models, the business case for connectivity really varies by the kind of equipment. There is a common theme across all equipment for uptime and maintenance. Fiske says Open Kitchen can give operators insights to the data and all you to be proactive on prioritizing any issues. Schatzberg makes a point and says that what he really loves about Open Kitchen is that it can integrate with equipment from many manufactures, not just Middleby. Fiske says that when operators are integrating with Open Kitchen that their data can not be shared with anyone else. Frischling talks about how data is a hot topic and asks Fiske, “Can you share the role that the Internet-of-Things (IoT) generated data is playing with Powerhouse Dynamics Open Kitchen and how is it helping everyone?” Fiske says that they provide the infrastructure to get all the raw data to the cloud and it is creating the business tools around the data for effective outcomes. To hear about the foodservice feud plus Frischling and Schatzberg answer to the talking back question, where they see automation going in foodservice, check out this episode of Hospitality Hangout.

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, I talk with the founder and chief executive officer of Chi'Lantro, Jae Kim about building a brand, giving back to the community and marketing a fast-casual brand. Chi'Lantro, the name is a combination of the words kimchi and cilantro and is based in Austin, Texas. Kim, born in Seoul, Korea moved to the United States when he was twelve years old and grew up in California. After a few attempts in hospitality that were not that successful, Kim started a food truck business in 2010. He had maxed out his credit cards and utilized his savings of 30K to follow his dream of owning a Korean Mexican fusion food truck. In the beginning Kim shares that it was a challenge getting customers. After making adjustments to his location, he was able to bring the traffic to his food truck and get menu recognition. In 2016, Kim after many attempts was selected to be on the show Shark Tank. Although Barbara Corcoran made him an offer, ultimately he did not accept the deal. Kim has successfully been able to grow the brand without raising capital. In growing the brand over the last twelve years, Chi'Lantro has gone from a food truck model to opening ten brick-and-mortar fast-casual stores. They have created a menu that has resonated with the crowds including The Original Kimchi Fries that have become famous in their own right. We talk about community, it is extremely important to Kim as well as his Chi'Lantro team. It was how they made it through Covid. He shares the story of an employee that started with him twelve years ago and today, she now runs one of his very successful brick-and-mortar stores. To hear Kim talk about Chi'Lantro's core values, the expansion plans and his top 3 tips for opening a restaurant check out this episode of Fast Casual Nation or tune in on Apple Podcasts.

The next generation of culinary artisans are changing up the industry. These artisans have a whole new approach to reaching and satisfying the next generation consumer. In this podcast we will explore chefs and artisans from around the world diving into their story and passion. In this episode of Chef AF, I chat with Pastry Chef Maria Arenas from ZuZu at Hotel Valley Ho about growing up in Argentina, her grandmother's influence and her passion for desserts. Arenas was originally from Buenos Aires, she grew up with the art of baking at an early age. Her grandmother owned her own cake business and was an established pastry director at the local culinary school. Arenas worked on her baking skills, she studied at Escuela de Arte Gastronómico and Instituto Argentino De Gastronomía in Buenos Aires. I asked Arenas about her grandmother's influence and she said, “she was a pastry cook, she started as a pastry cook and then a couple years later she had a pastry school. You know she was a very important pastry chef in Argentina so growing up with her I was super amazed about what she was doing and seeing all her work.” In Argentina, Arenas strengthened her skills and was able to work in operations in front of house experiences as well. She discovered her passion was truly to focus on being a pastry chef. She left Argentina in 2018 and moved to Arizona. In 2019 Arenas started with the Hotel Valley Ho's ZuZu Restaurant in Scottsdale. Arenas was promoted and was able to work as pastry lead under the pastry chef at the restaurant. Arenas talks about the difference in making pastries in Argentina and coming to the United States and learning a new way of baking. Arenas says, “I learned so much since I've been working in ZuZu.” She said it's amazing now that she is the pastry chef, she never stops learning, she reads books, watches videos and is always trying new recipes. To hear Arenas talk about supply chain challenges and her drive to create desserts that are the star of the hotel, plus get her Macarons recipe check out this episode of Chef AF “It's All Food.” You can listen to this episode and more on Spotify!

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, I chat with the chief executive officer of Tropical Smoothie Cafe, Charles Watson.  Watson, a veteran franchise professional, worked for several hospitality companies including Intercontinental Hotels Group and US Franchise Systems. We talk about his early introduction to the business as a boy, standing on a tub in his dad's restaurant doing dishes. Watson says, “I started at about nine standing on a bus tub in my dad's restaurant washing dishes. My dad described the dishwasher as the race car which was supposed to make it more attractive to me as a nine year old and I guess it.”  Tropical Smoothie Cafe is about who they are as a brand and it is about the people, Watson says when I ask about brand strategy. “It's about us as a corporate support center, it's even more importantly about our franchisees who deliver our products and services to guests every day and when we think about that and we think about our culture we start with two words, inspire better. It's our belief at Tropical Smoothie Cafe that what we do every day matters.” Watson talks about their thirteen year partnership with Camp Sunshine. It is a retreat in Maine that offers support for children with life-threatening illnesses and their families through stages of a child's illness. Tropical Smoothie Cafe has raised close to $8 million over the years. At a recent franchisee convention, the brand announced the new national charity partnership with No Kid Hungry. The nonprofit helps nearly 12 million kids in America who are living in hunger.  Watson says about the partnership, “And to think that we live in this country and we're blessed with so much and that there's still kids out there that are hungry every day, especially right now especially in the summer right? when school is out of session so through the partnership we really think Tropical Smoothie Cafe locations around the country will be able to really drive this partnership.” To hear about Tropical Smoothie Cafe's loyalty program and the brand's roll out for 2022 listen to this episode of Fast Casual Nation on Apple Podcasts.

The next generation of culinary artisans are changing up the industry. These artisans have a whole new approach to reaching and satisfying the next generation consumer. In this podcast we will explore chefs and artisans from around the world diving into their story and passion. In this episode of Chef AF, I chat with Hunter Evans, chef and owner of Elvie's in Jackson Mississippi. Elvie's which offers a modern take on classic French cuisine through Southern Culinary ingredients and traditions. The restaurant was named after Evans' grandmother who he spent time with in the kitchen growing up in New Orleans. Chef Evans a native of Jackson, Mississippi worked in kitchens run by acclaimed chef John Currence while getting his bachelor's degree in Hospitality Management at the University of Mississippi in Oxford. Evans continued his training at CIA, the Culinary Institute of America in New York. Chef staged at top restaurants in NYC, including Le Bernardin, Cafe Boulud and Daniel. After graduation, Hunter went on to work for Danny Meyer's Union Square Hospitality before returning to Mississippi to fulfill his dream of opening a restaurant in his hometown.I asked Evans about getting into culinary and he said his grandmother was the most influential and early exposure to food and great ingredients definitely came from her. He talks about his family always eating together and being around food, but said he didn't see cooking as a career possibility until his senior year. When Evans went to Culinary Institute of America he says, “I kind of saw my path and my goals pretty clearly early on which I feel like a lot of people don't so I feel very grateful that I figured out what I wanted to early on and that felt like the next step. I wasn't sure what to expect but you know I've told a lot of people and especially young cooks that are coming through the restaurant, I want to go to school, make sure you want to do it because it costs a lot of money. It's very time consuming. But ultimately you get out of it what you put into it.”To hear about challenges Evans faced and how he was able to help his community, plus get his recipe for Heirloom Tomato Vinaigrette, check out this episode of Chef AF “It's All Food” or you can listen at Spotify!

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Stratis Morfogen, Book Author and Co-Founder of Brooklyn Dumpling Shop, to discuss Dons, dumplings, and disruption.Frischling asks Morfogen about his background in the industry. Morfogen shares that although he has owned Chinese restaurants for the last 17 years he actually grew up in a typical Greek family. He talks about his family of restauranteurs running 14 different restaurants when he was a child, including the Chelsea Chop House which his father owned. The guys talk about Morfogen's concept for Brooklyn Chop House and his commitment to creating a menu that he says, “married Beijing Chinese food to an American steakhouse and I made both cultures true to each other.” He talks about innovating the restaurant's appetizer selection by reinventing and reimagining two subcategories: dumplings and sandwiches. He says, “Everything that was once a sandwich I converted it into a dumpling.” He adds, “When we opened in 2018, we doubled our projections, the restaurant just went gangbusters and everyone was ordering a bunch of dumplings.”The guys talk about Morfogen's new book and his unique pastime as a child. Morfogen shares that as early as age 6, he was hanging out with mobsters at the Fulton Fish Market. He talks about even declining trips to Disney with his siblings so that he could spend time with his dad a the infamous fish market which happened to be run by Alphonse "Allie Shades" Malangone of the Genovese crime family, or “uncle” as a young Morfogen would come to know him by. Morfogen talks about seeing the hustle and bustle of the scene and learning a lot there that he says, “they're just not gonna teach you in school.” He adds, “My father didn't hide it from me, you know, and I believe that was one of the greatest things he did for me because he really grew me up quickly and basically showed me the real world at a very early age.” Morfogen's experience includes running nightclubs, and 40 restaurants on his own, and becoming a published author. When asked about his new book, he says, “I got to tell you for the last twenty years people would say, “you got to write a book, you got to write a book” and this is what I did with Simon and Schuster, I wrote ‘Be a Disruptor.'”Morfogen talks about the recent MURTEC conference where he was a guest speaker. He tells the guys that one of the members of the audience addressed him with profanity and accused him of stealing jobs. Instead of shying away from the subject, Morfogen decided to use the platform to provide education and insights. He shares that the person was referring to automation. Morfogen explains that he didn't create automat for safety, it was created for economics and efficiencies because the number one reason a majority of restaurants go out of business is due to excessive payroll costs. He says, “If 7 out of 10 restaurants are failing because of 30 to 40% payroll and we have a method and it's proven now, it's not just hype, that you could bring this down to 14 to 18%, you got a chance of not just surviving but thriving.”To hear more from Morfogen about his new book, his thoughts on the rise of technology, and news on franchising the Brooklyn Dumpling Shop, check out this episode of The Hospitality Hangout on iTunes!This syndicated content is brought to you by Branded Strategic Hospitality.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Buck Jordan, Founder and CEO of Wavemaker Labs, to discuss his early fascination with automation, scaling brands through robotics, and why he thinks franchising is dead.Frischling asks Jordan to share a little about his background and Wavemaker Labs. Jordan talks about first being exposed to automation 20 years ago, when he was an armor officer going through tank training in Fort Knox, Kentucky. He vividly recalls seeing four, unmanned, armored, personnel carriers whizzing by at 40 miles per hour and how that moment planted a seed that would blossom into a career in automation, which ultimately led him to found Wavemaker Labs. He shares that the company's mission is to automate the supply chain of food, from seed to fork, with the outcome being higher quality food, with less cost to the masses. He explains that they take the highest consumption food categories in the United States and automate them. He says, “We believe that our business will end up kind of along two tracks, one, supplying the existing brands with automation solutions and helping them, you know, kind of modernize and reinvent themselves. And then two, we are also building a suite of digitally native brands that we'll be operating.”The guys talk about ways Wavemaker Labs is solving some of the biggest problems in the restaurant industry. Jordan tells the guys that he has always liked the idea of robots doing jobs that are too dangerous for humans to do or simply tasks that they don't want to do. As an example, many operators, clients, and friends complain about dishwashing. Jordan talks about not only automated dishwashing but also, fryers as well as other robotic kitchen assistants. Jordan shares that while he is excited to build his brand, it's also about, he says, “Really enabling existing brands to scale faster and better.”When Jordan is asked to elaborate on a quote that he made about franchising being dead, he talks about the logistics and challenges around the franchise model. Jordan says, “Well, let me just walk you through the logic, right? So in the '60s and '70s, every QSR went 99% franchising as fast as they possibly could. Why'd they do that? Because it costs anywhere from half a million to three million to build a restaurant. And then you gotta manage dozens and dozens of people on and off a shift, and so just offload that expense and that management headache to the franchisees. That's what the brands did.” He adds, “But the future, if the future really is 100% fully automated and if the future successful brands are going be digitally native brands, meaning that their menus have been designed to be a hundred percent automated, then do you really need franchising again?” He talks about how vending machines will be able to make and deliver Michelin-level, incredible food. Jordan asks, “Do you really need to have a franchisee do that? Especially when you're a big brand and you can finance the cost of that machine.” To hear Jordan share more about, automation, robotics, and his thoughts on the democratization of venture investing, tune into this episode of Hospitality Hangout on Spotify.This syndicated content is brought to you by Branded Strategic Hospitality.

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, I chat with Stacey Pool, chief marketing officer and Sue Petersen, executive vice president of Noodles & Company about the uncommon goodness that has been the core of the brand for more than twenty-five years. Pool shares her background prior to joining Noodles & Company and has held a variety of leadership roles at Vail Resorts, Inc., including senior vice president of season pass marketing, chief of staff to the ceo, and vice president of digital experience. Before joining Vail Resorts, Pool was at Nike, Inc., where she defined the vision and strategy for the NIKEiD.com digital experience. Petersen joined Noodles in 2015 as vice president of human resources, and in her expanded role as executive vice president of inclusion, diversity and people, she will continue to spearhead the Company's inclusion and diversity initiatives, as well as its total rewards, recruitment, and human resources functions. Her experience includes over twenty years of human resource and operational leadership roles at brands such as Chipotle, Walgreens and Rock Bottom Restaurants. We talk about Noodles team member benefits including immigration reimbursement, general manager equity partner program, mental health series and more. Petersen says, “we look at our benefit offerings and identify where there might be gaps and/or where we could maybe do something a little different than what's happening in the industry or around us and each year we can add to the standard benefits as far as health, dental, medical and look at what else we can be doing.  This year we're really excited, we introduced in the beginning of May some really cutting edge benefits.”Pool talks about the Noodles & Company rewards program and she says, “​​I think all of us are really passionate about our loyal members. They definitely are a key contributor to our success but the way that we think about the rewards program is how do we bring the most unique program to our guest so that it feels different, it feels special, and the guest feels very special being part of it.” Adding, “right now we have over four million members in that program and we continue to grow every single month.” To hear about the company's uncommon goodness positioning, more details on the team benefits, and menu innovation including LEANguini, listen to this episode of Fast Casual Nation on Apple Podcasts.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with John Davie, CEO and Owner of The Buyers Edge Platform, to discuss his mission to help local restaurants, the importance of clean data, and how he is leveraging tech to help the environment. Frischling asks Davie about his background. Davie shares that he has spent his entire career helping small, independent, local, mom-and-pop restaurants, get some of the same advantages as the larger chains. He talks about recognizing a need in the industry because smaller restaurants simply could not compete when it came to real estate, technology, software, and buying power. Davie, along with some insights from his father, decided to “even the playing field”, by developing a company, 25 years ago, that would give those businesses the same leverages and collective buying power as the big brands. Their concept evolved into Buyers Edge Platform, which is a digital procurement network, that leverages over $2 billion in collective food spend.The guys talk about the company's culture and how it helped them not only navigate the pandemic but rise to a new level together as a team. Davie talks about working with his own family at Buyers Edge Platform. His father, siblings, inlaws, and cousins, make up part of the team, but the family-oriented feel extends throughout the entire company and is a key to their culture. He shares that during the pandemic, both he and his father suspended their salaries and several employees voluntarily took temporary pay cuts to protect each other and the company as a whole. Davie shares that they were able to keep nearly the entire 700-person staff employed throughout that pandemic and collectively they spent that time building tools and software to make everything they did easier from a remote scenario. Davie shares how those efforts paid off. He says, “We added over 30,000 new restaurant locations in 2020.” He adds, “Then in 2021, last year, we came roaring back and we were 50% up over pre-Covid, but it was all due to our team really seizing the moment and sacrificing, voluntarily and then over-performing tremendously, to where now the company is just more than double up, versus pre-Covid.”When asked about the company's efforts regarding building incentives for restaurants to use, and switch to more sustainable solutions, Davie shares that it all goes back to data and analytics. He says, “The core thing that I learned early on with trying to bring restaurants together, is that you got to have clean, normalized data to be able to do any of the cool stuff with software and really help operators, manufacturers, and distributors.” He shares that as the company has grown they have been committed to giving back and doing great things for the environment. He shares that from an ESG perspective, they are able to leverage their massive amount of data to find products that are better for the environment. He acknowledges that while eco-friendly packaging tends to be more costly, Buyers Edge Platform offers rebates and assistance to help operators make the transition away from products like styrofoam. The goal is to find eco-products that hold the food temperature better and perform better for the operator. He says, “They will hopefully see the value in going into a little more expensive packaging, that ultimately gives them a better experience for their guests, especially in the takeout and delivery space.”To hear more from Davie about clean data, his predictions on BOH rapid technology adoption, and breaking news on the company's new partnership, check out this episode of The Hospitality Hangout on iTunes! This syndicated content is brought to you by Branded Strategic Hospitality.

The next generation of culinary artisans are changing up the industry. These artisans have a whole new approach to reaching and satisfying the next generation consumer. In this podcast we will explore chefs and artisans from around the world diving into their story and passion. In this episode of Chef AF, I chat with Executive Chef Jair Solis Mendoza from The Restaurant at the Norton Museum of Art about his twenty years of experience, influences on his menu and mentoring the next generation of young cooks. Chef Mendoza born in Lima, Peru, was introduced to food early on by his family's pickling business and in the kitchen. As a young boy, Chef spent time over summer break making meals for the staff and began learning the restaurant business. Over his career, Mendoza has held positions at Troquet on South in Boston, NIOS at the Muse Hotel in New York City, Area 31 in Miami and The Breakers in West Palm Beach. Chef infuses a global approach to his culinary point of view. Chef talks about the importance of mentorship and about mentoring young cooks today. He says, “to me cooking is what keeps people together and you can learn from each other and you get to experiment.” Adding, “I try to pass that along to the new newbies too and for them to understand that if you don't make mistakes you will not learn. There's no such thing as a perfect recipe. You know you need to be able to judge less, try more.” Mendoza says focus is important in the kitchen, he says, “I guess it all depends on the individual, I treat every single one of my cooks as individuals and you know everyone deserves the opportunity to get better,” I asked Mendoza about industry challenges he has faced in day-to-day business, he says, “I guess the most obvious one is just staffing, to be able to find people that are willing to work and willing to do the type of work that we do. I mean after a pandemic, we've gotten a lot of people that just never been in the industry before.” To hear about special events at The Restaurant at the Norton Museum, how an exhibition can influence the menu and get the Norton's Quiche recipe, check out this episode of Chef AF “It's All Food” or you can listen at Spotify!

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Tom Gordon, President and CEO of Slim Chickens Restaurants, to discuss, launching a fast-casual chicken concept, robotics, and why technology is key to survival.Gordon talks about the early days of his career. He shares that after college, armed with a finance and real estate degree, he was on the stockbroker track, but he quickly learned that he loathed the path. He decided to leave the world of Wallstreet for the restaurant industry, where he started waiting on tables and bartending. Gordon tells the guys that in 2001, he and his business partner, Greg Smart, began conceptualizing Slim Chickens, a fast-casual chicken tender restaurant. He shares memories of developing recipes in Smart's garage, along with their friends, who provided feedback on everything from breading, sauces, and sides. Gordon says, “You know we really are still tracking with the majority of stuff we put together back then in the garage. From the garage, we found our first spot, and the rest is, you know, 19 years of history.” Gordon shares some growth metrics around Slim Chickens, which officially launched in 2003. He says the brand currently has 170 units, including 23 International locations, and has plans to scale to 600 units by 2026.Frischling asks Gordon about the company's early adoption of technology and why it is a key to survival. Gordon talks about recognizing the importance of technology early on and embracing it. He says, “We were early adopters of better POS systems, digital menu boards, and being able to change products and LTOs on a quick pace and a quick run.” He adds, “I think the most consequential investment we made, and the thing we did was, we invested in a really robust app and loyalty system about a year before Covid showed up.” He talks about technology being table stakes for the future and shares how tech helped the brand sell, maintain comps, and communicate with their guests through Covid. He admits that without the technology being implemented early on, Slim Chickens would have been in a much different position today. He adds “That embracing of technology, app-based ordering, online ordering, curbside delivery through the app and then all the ancillary parts and pieces, I mean made the year 2020 for us, and made sure 2021 stayed on track and here we are in 2022.”Schatzberg talks about tech and innovation and asks Gordon to share more about the reactions employees are having to the food-running robots popping up in some of the Slim Chickens locations. Gordon shares that some franchises are testing the food-running robots and that they have been very open to embracing this type of technology. He says that while it's been fun for everyone to see the new robots, there were concerns from some team members who worried about the robots making mistakes, such as delivering food to the wrong table. However, once they saw the robot in action, working successfully over and over again, they realized the usefulness of such technology. Gordon is quick to point out that while robots are helpful, they aren't currently a complete replacement for people. He says, “Hospitality is hospitality. You got to take care of the guests, you got to seat people, and look them in the eyes and make sure they're happy. But I think this is an adaptable technology with the right footprint in a restaurant.” He adds, “It's a useful piece of the puzzle.”To hear Gordon's thoughts on automation, robotics, and more from his chat with Schatzberg and Frischling, check out this episode of The Hospitality Hangout on iTunes!This syndicated content is brought to you by Branded Strategic Hospitality.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Gary Goodman, CEO and Founder of Yumpingo, to discuss his early fascination with the industry, the necessity for customer feedback and the importance of creating a healthy company culture.Goodman and the guys chat about Goodman's background. Goodman shares that he was born in Manchester, England, where he would go to restaurants with his family as a child. He talks about how, even as a toddler, he had an absolute fascination with the industry and he recalls fond memories of seeing food on tables, looking into the kitchen and watching the food being cooked. He mentions that although he is qualified as a lawyer, he knew that wasn't the right path for him. He decided to go into marketing and then onto a career of building digital platforms, where he has spent the past 20 years connecting people with processes and data.When Schatzberg asks Goodman about his customer experience management platform, Yumpingo, Goodman says, “We deliver real-time guest insights at unique scale for restaurants across all service styles, and we're transforming how they're making key decisions in the business.” He shares that when it comes to the market, the Yumpingo app answers three questions better than anyone else. He explains how they do that as he breaks down the company's name. He says, “The ‘Yum' is related to how happy your guests are eating food, so we basically track happiness at a greater scale than anyone else. The ‘Pin' is to do with what's driving that happiness, so effectively the kind of why behind happiness, and the ‘Go', critically, and for as uniquely is, what you do about it.” He adds, “Our view is that feedback is really just opinions if you're not sure what to do about it.” Frischling talks about the incredible expansion of Yumpingo and congratulates Goodman on the company's growth, which now extends into twenty-two countries. The guys talk about the current labor market woes, the key to happy employees and why a healthy company culture is critical. Goodman talks about experiencing an incredible company culture when he worked abroad as an 18 year old, and why he has a mission to create a similar environment at his company. He says, “When you work in a restaurant environment, that is a family that you've just built out around you, right? To put that into a technology company is not easy, but for me and the team, it's all about a common purpose.” He adds, “We have a broad church of people that have come from either hospitality or just have a passion for the cause of helping people, the servers, connect better with the people that are eating their food.”To hear more from Goodman on customer experience, the importance of feedback, and how Covid forced change in the space, check out this episode of The Hospitality Hangout on iTunes!This syndicated content is brought to you by Branded Strategic Hospitality.

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, I chat with Raji Sankar, co-founder of Wholesome International a multi-concept restaurant development company and co-chief executive officer of Choolaah Indian BBQ restaurants which is owned and operated by Wholesome International. I asked Sankar about her background prior to getting into the restaurant industry and she says, “I was what you could term a permanent student so I went to school for metallurgical engineering and then mechanical engineering masters, went to school for artificial intelligence and then finally got my MBA from Carnegie Mellon and in between I worked in tech and finance in big consulting. I think I was always searching for my true passion.” Sankar adds how she found herself in food and says, “I did two startups with my classmates at Carnegie Mellon while we were still in our MBA course and it was so much fun. It was focused on tech and once we wound that up I ended up in a technology company and that's where I met my current Co-ceo, we hit it off. That company got sold to a larger company and we decided to start something because it's one of those things when you find a great team it's such a powerful thing.”Sankar shared that in 2003 they wrote the business plan for a fast-casual Indian concept while looking at the trends around fast-casual and brands like Chipotle and Panera were emerging. She said that they saw that consumer behavior was leaning towards families who dined out needed speed and convenience. Consumers still wanted quality ingredients made fresh. Indian at the time was not mainstream and they decided to put that concept on hold.  Wholesome International in 2004 started to franchise Five Guys and Sankar talks about learning about the founders passion, values and staying true. She says they were blown away by the commitment from the brand. Sankar and I speak about automation and technology available in the industry. She talks about always looking for ways to make things easier on the team, using technology as an enabler for that and constantly innovating.When I ask about future plans for Choolaah, Sankar says, “so we want to bring that clean, healthy, good for you food across everywhere. We are in the process of opening number seven back in Cleveland. She adds,  like I mentioned to you, God willing we will have the opportunity to open across the eastern seaboard and then across all of the U.S.To hear more about being a people-centric company, the importance of growth & utilizing employee talents at the highest level, and a proactive approach to staffing, listen to this episode of Fast Casual Nation on Spotify.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Meredith Sandland and Carl Orsbourn, Authors of Delivering the Digital Restaurant: Your Roadmap to the Future of Food, to discuss their new book, ghost kitchens and how to win at off-premise.Sandland talks about her background in the industry. She shares that she has spent over 10 years in the space, initially at Taco Bell, where she worked on brand turnaround, and then in real estate development. As she continued to scale the brand and opened locations in more expensive markets that had deliveries accounting for 40% of sales, she thought to herself, “It would be so awesome if there was just a commissary that we could deliver tacos out of.” Her forward thinking became a reality a few years later with the launch of ghost kitchens. Sandland connected with and joined the team at Kitchen United. She says, “They were making the thing, that I, as the customer, the Chief Development Officer of a big national chain, wished existed, and so I went and joined them.” She teases that this part of her story intersects with that of her co-author, Carl Orsbourn. Orsbourn, who held a senior level position at a major convenience retail leader, where he was accountable for $1.3 billion in sales of all in-store products, shares that during his experience in that role, he started to see a change in dynamics of food, and the way in which customers were becoming increasingly more demanding about convenience and better foods. He talks about his interest in getting involved in the start-up environment, which led to a mutual friend introducing him to Meredith Sandland. He shares that although he was new to the ghost kitchen concept when Sandland first mentioned it, but once he realized the opportunity in building out a customer success model and being able to scale it, he knew it was the right next step for his career.Schatzberg asks Sandland and Orsbourn to talk about what led to them writing their book, Delivering the Digital Restaurant: Your Roadmap to the Future of Food. Orsbourn shares that between the two of them, they had been working and communicating with “pretty much every major restaurant chain in America”, and as they spoke to many independents, those conversations all had a similar thread, restaurants were having an immense challenge in trying to figure out how to win when it came to off-premise. Operators wanted to know, “How do we succeed in a ghost kitchen? What are some of the ways in which we need to be better, or what we do to succeed?” Sandland shares that they decided to buy a book to help navigate operators through those uncertainties, but after doing some research, no such book existed, so they decided to write one. Sandland recalls saying, “Let's write that book. Let's help the industry. Let's try and take all the various different players that are doing some really exciting things in this space, and tell their story.” They discuss the process of interviewing numerous players in the space, such as technology and restaurant leaders, to gain the insights and strategies to winning the off-premise game. They acknowledge that although some operators have shared their fears about this being “a very scary time to be in the restaurant industry.” Orsbourn says, “It's also one of the most optimistic and exciting times as well, and the future is bright and hopefully anyone that reads Delivering the Digital Restaurant will get that feeling.”Frischling says, “I think your book is not just for the industry, but it's also I think, for the consumer and our guests to understand what is going on in this transformation and how all these different generations are interacting with the food service and hospitality industry.” Sandland adds, “It has been really well received. We're very pleased about that.”To hear more from Sandland and Orsbourn about their book, their thoughts on the rise of curbside and what's next with ghost kitchens versus virtual kitchens, check out their full chat with Schatzberg and Frischling, in this episode of Hospitality Hangout on Spotify.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with David Bloom, Chief Development and Operating Officer at Capriotti's and Wing Zone, to discuss his passion for the industry, strategies for scaling brands and the adoption of technology.Bloom and the guys chat about Bloom's background in the industry. He talks about his humble beginnings growing up in New York and how restaurant life is a family affair. Bloom shares that he worked in the back of the house growing up, and that he has a brother who is an Executive Chef and a sister who is a Pastry Chef. Bloom reflects on realizing the tremendous opportunity he saw within the restaurant field, not only for himself, but for anyone wanting a chance to achieve their goals in the industry. He says encouragingly, “First and foremost is, one of the things I love about the restaurant industry is, you know, just talent and hard work go a really long way; if you stick with it, learn from the best and go wherever the opportunity is.”Schatzberg asks Bloom about his extensive experience working with and scaling major brands, and why he decided to join Capriotti's. Bloom talks about the significance of working with people he admires, which drew him to Capriotti's, and how much he enjoys working with an incredible team while creating success together. Bloom talks about his passion for scaling brands and shares some insights into the growth of Capriotti's, and the acquired brand, Wing Zone. Both brands are experiencing considerable growth domestically and internationally, and when considering current development, Wing Zone will be reaching 170 units while Capriotti's will be hitting an impressive 500.Frischling talks about Bloom's company being one of the most tech-forward operators in the space. Frischling says, “You have this incredible, and I'd say enviable philosophy to try out major tech, so by the time it becomes mainstream you're already ahead of the curve.” He asks Bloom to share more about the brand's adoption of technology. Bloom shares that it comes from their investors and board members in terms of a mandate for the brand and what they feel is a differentiator for them, because they own and operate their own stores as well. He adds that having a platform in which they are able to try technology, “on our own dime and figure it out and take the risks”, is not a luxury everyone has, but it's a critical investment that sets his company apart. He says, “I've had the opportunity to work with some, what I would call technology-enabled companies, and they grew at a rate that others just couldn't, both here and abroad, so we feel like it's sort of table stakes anymore.”To hear more from Bloom on the adoption of technology, including his thoughts on drone deliveries, and the relationship dynamic between employees and robotics, check out this episode of The Hospitality Hangout on iTunes!This syndicated content is brought to you by Branded Strategic Hospitality.

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Daniel Meth, chief executive officer at Ingest and take a deep dive into restaurant data. Meth talks about his education saying, “I wanted to be a doctor and so I went to college a little bit later in life double majored in molecular biology biochemistry and cell biology neuroscience. Not because I was so smart but I found out that if you double major in science. It's typically a conversation stopper.” Meth shares that he started tutoring and eventually growing an academic services business. Frischling asks Meth if he could share how he has seen the shift in operators who now understand the numbers are the data. Meth says, “Getting people to understand that data isn't this you know, what's historically been this esoteric concept right? It's all of these things that they've already been paying attention to, just better contextualized so it can paint a more complete picture of what's going on in their business.” Adding, “We need to put this incredibly complex information into a more relevant, easily digestible format and language for the operators so they can better understand it. Meth says what they are trying to do is improve the viability, sustainability and profitability of the business.  Ingest helps operators look at the data from all areas including point of sale system, reservation management system, cogs data coming out of purchasing tools, guest sentiment, marketing and loyalty. Meth says that Ingest asks three questions, what happened, why did it happen, and what would happen if. He says, Ingest fully contextualizes the entire data story. Meth talks about what's next for Ingest, he says they are focused on growing the team on all fronts, they are actively growing Ingest's footprint in fast-casual and QSR space, and working towards telling better stories with data. To hear how Covid has accelerated the Ingest road map, and how Ingest can use the data to forecast for operators check out this episode of Hospitality Hangout.

The next generation of culinary artisans are changing up the industry. These artisans have a whole new approach to reaching and satisfying the next generation consumer. In this podcast we will explore chefs and artisans from around the world diving into their story and passion. In this episode of Chef AF, Pepe talks with Executive Chef Jeremy Shelton of Verde, located at the Pérez Art Museum Miami, to discuss his early passion for comfort food, menu innovation, and a new recipe that is a fresh take on an old classic.When Pepe asks Shelton why he decided to cook for a living, he shares that cooking is important to him and it's something that he has always wanted to do. He talks about spending a lot of time as a child in the kitchen, watching the great cooks in his family preparing dishes and enjoying meals together. He says, “I think food has always been something that's been a value to me, that kind of helps to bring people together and I think that's incredibly important and it's just something that I was always drawn to.”Shelton talks about his Southern roots and growing up in Florida. He shares fond memories of comfort foods like Grandpa's pancakes on Sunday mornings, and a favorite stew, pinto beans and Ham Hocks served with butter and horseradish. He says, “For some reason it's like one of the most comforting things in the world to me. He adds that he still makes the dish from time to time, although not as often as he'd like to.Pepe and Shelton chat about his culinary training and experience. Shelton reveals that he actually started in the industry at 16 years old as a dishwasher and slowly worked his way up to line cook. After turning 18 and completing high school, Shelton tells Pepe that he moved to Miami and attended Johnson & Wales. He talks about the years following culinary school being filled with a wide range of opportunities, and working at several prominent restaurants in the Miami area. He talks about a short stint in DC, which he recalls was, “a nice chance of pace”, before returning to Florida, initially to Palm Beach, where he helped run several high volume operations and partnered in a fast casual concept before landing back in Miami, joining the Constellation Culinary team and running Verde at the Pérez Art Museum Miami.When asked about the menu offerings at Verde, Shelton talks about using seasonal ingredients and working with local farmers and distributors whenever possible. He shares that the restaurant recently decided to do what he calls, “a major overhaul of the menu”, by changing about 75% of the dishes. He says that while the new menu “took a more Mediterranean approach”, he is also quick to point out that the menu features treasured dishes from the previous menus as well. He says, “There are certain things that are on our menu that will never change based on, you know, the history of the restaurant and its relationship with the museum.” He adds, “There's certain things that are ‘the untouchables' so to speak. But those are all very, very good dishes. So, it's not really something that needs to change.”To hear Shelton talk about the importance of being able to pivot, solving labor shortages, and the positive change happening due to Covid, check out the episode of Chef AF “It's All Food” or you can listen at iTunes Now!

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” were on the road and live at the National Restaurant Association Show in Chicago, where they chat with Dan Rowe, CEO of Fransmart, about the show, the benefits of multi-unit franchises, and the importance of landscape when considering new brands. Fransmart CEO, Dan Rowe and the guys chat about how Rowe got started in the industry. He talks about deciding as a teenager that he wasn't going to go the traditional route and attend college to find his career path. He says that he wanted to figure out how to become successful, and while at a motivational seminar, he was faced with the question, “What do you want to do with your life?” His answer was, “I want to get wealthy helping people get wealthy.” He shares that his goal for attaining riches was not to be at the expense of others, and that's something that drew him to the franchise space. He says, “What I like about franchising is that basically the model is that, you know the franchisors only make money if the franchisees are making money, franchisees are only making money if they've got a good team and their people are making money.” He adds, “Honestly, I find a lot of joy in this space. It's the kind of job that even if I wasn't getting paid, this is exactly what I'd be doing.”Rowe, who was also a successful multi-unit franchisee, shares his insights on why it's better to invest in multi-unit franchises rather than just buying a single unit. He talks about the Fransmart formula for success, that includes finding the right emerging franchise opportunities, which are less expensive to build and are more likely to be able to leverage conversions. He says, “It's the ultimate wealth builder to me, when you get into a brand when they're young, they're just less expensive to build, you get your money back fast and then you roll that into another store, and at some point those self-fund multiple locations, making millions of dollars.” He adds, “You've got an asset now that you can sell for a life changing amount of money. Frischling provides some data, sharing that Fransmart has sold over 5,000 franchises worldwide.Schatzberg talks about the company's current restaurant portfolio which includes, The Halal Guys, Brooklyn Dumpling Shop and Savannah Seafood Shack. He asks Rowe what Fransmart looks for when considering an emerging brand. Rowe shares that it involves a lot of unit economics, because high volume indicates that customers like the restaurant. He says, “High volume tells you customers like the concept, you know customers vote with their wallets. So if they've got really, really good sales, that's a good indication.” Rowe talks about the importance of landscape and the tremendous success of The Halal Guys, largely due to the huge opportunity he saw there. He shares that while opening more that 50 American brands in the Middle East, he found himself falling in love with the local Mediterranean street food, and he realized that no big brand in America was offering this concept. He says, “It dawned on me. You've got a billion and a half Muslims, Middle Eastern food, Mediterranean food is amazing and I just saw there's a huge opportunity if somebody gets this right, you're going to have a monster on your hand, and that's exactly what we did.” He adds that the chain is already at 100 units and on its way to 500.To hear more from Rowe's chat with Schatzberg and Frischling at the National Restaurant Association Show in Chicago, check out this episode Hospitality Hangout.This syndicated content is brought to you by Branded Strategic Hospitality.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Bryan Solar, Restaurants GM at Square, to discuss his unique journey into the industry, the rebranding of Square, and the importance of POS innovations.When asked about his start in the industry, Solar talks about his background and coming from a family of restaurateurs. He tells the guys about his journey to working at a strategy consulting firm that helped really big companies turn around in the recession. He shares that during that time frame, he learned that his aunt's restaurant was struggling. He says, “One day my aunt called me and she said “hey you know the family restaurant is struggling,” and I thought to myself, if we can do this for really big companies, why can't we do it for restaurants?” Solar decided to start a nonprofit to help restaurants turn their businesses around. He adds, “Working with those restaurant owners, I mean it felt like working with family.”  Solar shares that he decided to attend business school and started a new business with the goal of helping restaurants. Google soon took notice and partnered with Solar, which led to the development of Reserve with Google. Other companies were also starting to take notice of Solar's work as well. He talks about receiving a call from Square, a company that he deeply admired, and being offered a job with them. He says, “They said, “hey do you want this job” and I was like, you know I would absolutely love that job because in my mind you know the point of sale is the future.” He adds, “For me, this is the dream job, I get to help all the folks that you know, look like my aunts, uncles and cousins.”Frischling asks Solar why Square recently decided to change their name to Block. Solar shares that the name change was derived from several different components. He shares that the name Square became synonymous with walking into a store and interacting with a payment system. The change to Block acknowledges the company's growth, considering new things like bitcoin, and the company adding Cash App and TIDAL, the name change creates room for further growth. Solar adds, “Having the name Block kind of captures the 3-dimensional aspect of like what Square is trying to do.”The guys chat about the relevance of POS. Solar, who recently spoke on a panel to discuss POS being its own ecosystem, talks about the importance of building really important technologies and the need to constantly make updates on a weekly or sometimes even daily basis. He says, “I actually think the kitchen is the heart of the restaurant. I mean everything flows in and out of the kitchen, that's how the business runs. The POS is the brain. It is the thing that directs everything, makes it better, faster.”To hear Solar's thoughts on labor costs, the future of technology, and more from his chat with Schatzberg and Frischling, check out this episode of The Hospitality Hangout on iTunes! This syndicated content is brought to you by Branded Strategic Hospitality.

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, Pepe chats with Lori Cominsky, Vice President at Mongolian Concepts, about driving growth strategy, labor shortages and menu innovation. When asked about her 20 plus years of experience in restaurant operations, Cominsky shares that she began working in the industry at KFC when she was a teenager. She talks about landing her first restaurant management job right out of college and how she learned a great deal about systems, new restaurant openings and how a company grows. She shares that the company grew from 15 units to 200 during her 9 years with them. Cominsky talks about growing a Chicago based Mediterranean fast casual brand and opening several locations under her leadership. She shares that she went on to serve as Vice President of Operations at a healthy quick service restaurant before taking on the role of Vice President at Mongolian Concepts.Cominsky talks about why she decided to join the Mongolian Concepts team. She shares that Mongolian Concepts is the parent company of three casual dining, stir-fry brands and how she welcomed the strong challenge of taking three unique brands, making them successful, aligning them with their systems and training, while allowing each of them to have their own culture and identity. She adds, “I also firmly believe that Mongolian Concepts has the ability to grow exponentially and become the best stir-fry concept in their respective markets.”Pepe and Cominsky discuss the importance of improving communication, labor shortages, and recruiting new talent. Cominsky shares that she had a 30-60-90 day plan laid out when she joined the company, and that her number one goal was improving communication across the board, which resulted in improved trust and bond within the team. She talks about the company's two-pronged, digital and hands-on training technique for new hires to make certain that they feel empowered and supported. When it comes to recruiting new talent, Cominsky shares that the brand takes a multifaceted checks and balances approach to ensure that teammates want to stick around. She adds, "It's something that we talk about every day. We talk about how we can become better staffed and what we can do better to keep our team and to get the best people and to make sure that they're happy.”Pepe asks Cominsky what we can expect to see from Mongolian Concepts in the coming months. Cominsky is excited to share that in addition to remodeling some of their existing units, they recently opened a new Genghis Grill location. She talks about the pride the team felt regarding the roll out of a new menu at the brand's concept, bd's Mongolian Grill, which will feature chef-curated dishes as well as some signature cocktails. Cominsky mentions the importance of menu innovation and shares that the company's concept, Flattop Grill, is introducing new dishes including Ramen and Poke bowls. She says, “Innovation with this menu allows for significant growth in dining room sales. So, we're planning to drive our business there and also to drive off-premise and third-party sales to a bigger percentage of our overall sales.”To hear more from Cominsky about the brand's new menu items, third-party delivery relationships, and the company's ghost kitchen concept, listen to this episode of Fast Casual Nation on Apple Podcasts. Produced by Lisa Pepe

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” were on the road and live at Food On Demand in Las Vegas, where they chat with Laura Michaels, Editor in Chief at Franchise Times, Alyssa Abraham, Digital Innovation Manager at Cargill, April Rogers, Director of Off-Premise and Guest Relations at Ruby Tuesday, and Maia Tekle, Co-Founder of Dispatch Goods about the conference, strategies for increasing off-premises efficiency and the tremendous growth within the virtual brand space.Franchise Times Editor in Chief, Laura Michaels stops by to discuss being a moderator on several panels at the conference. She shares that the big topic driving a lot of conversations is how operators are navigating their approach to improving accessibility for customers, whether that means through delivery, adjustments to their physical store footprints with pickup windows, introducing AI technology within drive-thru service, and geofencing so restaurants can better anticipate guest arrivals to create a better customer experience. She says, “There are an entirely different set of considerations for what sort of interactions consumers want to have with their restaurants right now.”Abraham stops by to talk about the exciting innovations happening at Cargill and attending Food On Demand live for the first time, where she was able to hear directly from operators and see first-hand interactions with the different start-ups. She shares that her two key takeaways from the conference panel discussions are focus and problem-solving. She talks about the importance of operators using technology to solve both problems and enhance user experience. She says, “What I'm hearing more about is focus and problem first. It's hearing them really refreshing and thinking, ‘Hey, we're not just gonna push technology to push technology, let's again figure out what we're doing to make the guest experience better, make the employee experience better and drive that forward.' ”Ruby Tuesday Director of Off-Premise and Guest Relations, April Rogers stops by to chat with the guys about launching new virtual brands, ghost kitchens, and embracing the latest technology and innovation. Schatzberg asks Rogers which innovations she's most excited about. She says, “For me, it's the virtual brands, I love the impact they're having on restaurants, especially restaurants with some additional kitchen capacity. And just the fact that everybody's kind of going out and doing some different things and really thinking outside the box. It's very new, very fresh.”Dispatch Goods Co-Founder, Maia Tekle, and the guys chat about her panel, “Packaging Up A Better Experience”, focusing on transporting food from the in-dining experience to the at-home consumer. She says, “I've been amazed to see how much innovation and thought is going into packaging, as well as the thoughtfulness for their own circulatory.” They talk about reusable packaging, and what is new at Dispatch Goods. “Our east-coast partners are bringing this drive for change.” She says, “If there is a better and newer system, we want it, and we want it now.”To hear more from all of the guests that stopped by to chat with Schatzberg and Frischling at Food On Demand in Las Vegas, check out this episode of Hospitality Hangout.This syndicated content is brought to you by Branded Strategic Hospitality.

The next generation of culinary artisans are changing up the industry. These artisans have a whole new approach to reaching and satisfying the next generation consumer. In this podcast we will explore chefs and artisans from around the world diving into their story and passion. In this episode of Chef AF, Pepe chats with Chef Kaytlin Dangaran about her unique path to becoming a Chef, her passion for Italian food and her commitment to using the freshest, local ingredients. When asked about her passion for cooking, Dangaran says, “I can't remember a time that I didn't want to cook.” She shares that even when she was very young she loved cooking and actually had the goal of attending culinary school following high school but instead she decided to follow her parent's advice to attend college where she studied cultural anthropology. She shares that her studies led to her becoming even more passionate about food. She says, “That kind of reinforced my love of food, of how different cultures eat and how food is the central thing that brings people together.” Dangaran talks about her time working with a nonprofit in South America, and shares that she continuously felt another calling, the drive to cook, which led to her moving to New York, enrolling into culinary school and finding a mentor. She says, “I went to the French Culinary Institute in New York, and I found this wonderful Chef who taught me everything there was to know about Italian food which is my passion for sure.”Pepe asks Dangaran how she ended up at Bistro in Sarasota, Florida, and Dangaran shares that after her time in New York she wanted to see different things, and considering she had always been on the East Coast, she decided to check out the West Coast and ended up in San Francisco. She talks about working at a few high end venues and finding an appreciation for fresh produce during her time there. She talks about missing New York and returning there for a short time before moving back home to Florida where she worked at Pérez Art Museum until joining the team at Bistro.Dangaran talks about her experience working predominantly in Italian restaurants, her love for cooking and the importance of using fresh ingredients. She says, “That's what I love about Italian cooking is the honesty of the ingredients.” She adds, “I didn't realize that as much until I moved to San Francisco and I found that love for produce and ingredients and how important those things are in a dish.”When asked about her culinary point of view, Dangaran shares that her focus is on staying hyper local and hyper seasonal. “In Sarasota, specifically at Bistro, I've probably had the most local ingredients that I've ever had at any of my restaurants.” She talks about sourcing ingredients like milk and honey locally and the excitement she feels when getting to use new ingredients as the produce changes seasonally. She adds, “I want to make beautiful dishes but I want the ingredients to be in season because nothing's better than when you're in season.”To hear Dangaran talk more about seasonal ingredients, offering cooking classes and the importance of mentorship, check out this episode of Chef AF “It's All Food” or you can listen at Spotify!

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Tony Smith, CEO and Co-Founder of Restaurant365, to discuss rising food costs, labor shortages and how his company is using technology to combat both of those challenges within the industry.Smith co-founded Restaurant365 over ten years ago and works with over thirty thousand businesses. The restaurant management software developed by Restaurant365 allows operators to experience the only cloud-based, all-in-one restaurant accounting, payroll and HR, inventory, scheduling and reporting software that can also seamlessly integrate to their POS, vendors, and banking partners.When asked about launching Restaurant365, and how he got his start in software development, Smith shares that he never had any intention of going into the field and that he actually didn't even have a computer in his home growing up. Smith also shares that he was rather intimidated by them. He talks about his time at college and deciding that he should probably become familiar with computers, as he assumed he might be working with them at some point in his career, this led to him studying both business management and information systems. He says, “My first job out of college was working in software and I was doing that with a couple of other guys, John Moody and Morgan Harris, and the 3 of us were the ones that eventually decided to start Restaurant365 together.”The guys chat about the importance of operators embracing technology but how that can lead to tech fatigue. Smith shares that from day one, the goal at Restaurant365 was to make connecting restaurants with the best technology as simple as possible. He says, “We really wanted to solve that for restaurants. We looked at this huge industry, and there were so many tools, it was crazy for a restaurateur to be buying 10 tools to run their business because they're not tech people, so they didn't really understand how to connect them together. And so that was really the goal for us, was to make this simple and make data immediately accessible, and so in order to do that, you need all your data in one place.”Frischling asks Smith about upcoming industry conferences and which subjects he thinks will be the hot topics. Smith shares that unfortunately the issues of food costs and labor shortages continue to drive conversations. He shares that while he's seen restaurant sales up 10%, he has also noticed food costs up 12% and labor up by 10%.Smith shares some insights on how Restaurant365 can provide some relief for such challenges with the company's software forecasting feature. He says, “You've got to be able to forecast what you're going to be doing in your restaurant in the coming days, weeks, by daypart.” He adds. “You want to know those things and the better the forecast, the more accurately you can shoot for your employee schedule as well as the menu items you're going to be selling. When you get down to honing in on those order quantities, getting suggested quantities because you're forecasted, you're gonna keep that food cost low, you're gonna have less waste and the same thing on the labor side, and those are things that we help restaurants squarely within our tool.”To hear Smith's thoughts on the company's culture, his predictions on future technology, and more from his chat with Schatzberg and Frischling, check out this episode of The Hospitality Hangout on iTunes!This syndicated content is brought to you by Branded Strategic Hospitality.

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, Pepe chats with Craig Erlich, President and CEO of Friendly's Restaurants, about Friendly's Cafe, labor shortages, and technology.Erlich talks about his background in the industry. He shares that he got his start in the restaurant business as a teenager and worked his way up through a variety of positions. He says, “I actually started my career in the restaurant business as an early teen and worked probably in every position, dishwasher, prep cook, line cook, cook, barback, waiter, manager.” He talks about leaving the industry and going into retail leadership for 25 years, before returning to his restaurant roots, and joining the team at Friendly's Restaurants.Pepe and Erlich chat about how dining habits have changed over the past two and a half years, particularly due to Covid. Erlich shares that it created a strong push towards off-premise dining and third party delivery models. He says, “When covid hit you know, many, many restaurants, the ones that survived, were the ones that embraced the off-premise third party business.  And, I think you know when you look at how restaurants are performing today, that fast casual balance of convenience, and also can enjoy your favorite restaurant anywhere, anyhow, is really popular.”Erlich drops the exciting news that Friendly's is launching a new fast casual concept called Friendly's Cafe. He shares that the new concept will have a more modern design than the traditional Friendly's Restaurants. He talks about the menu innovations, and shares that the new dishes were created through a collaboration with customers, employees and franchisees. Erlich tells Pepe a few of the new menu offerings while also ensuring her that the brand is committed to keeping fan favorites as well. When Pepe asks Erlich about supply chain issues and labor shortages, he talks about how those challenges shape how they are continuing to run and open  restaurants. Erlich shares that they also lean into technology to drive efficiencies and with third party delivery, but he is quick to add that the one thing technology won't replace is the Friendly's family. He says, “So I will tell you that tech is never going to be a substitute for human interaction, at least not in Friendly's.”To hear more from Erlich about the restaurant's new concept, his thoughts on ghost kitchens, and what the company has planned for virtual brands, listen to this episode of Fast Casual Nation on Apple Podcasts.Produced by Lisa Pepe

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Robert Earl, Co-Founder of Virtual Dining Concepts and Chairman of Earl Enterprises, to discuss virtual brands, how influencers bring value to operators, and the company's latest concept.Earl talks about growing up in the United Kingdom and how being the son of a very famous singer exposed him early on to show business, talent and brands. Earl jokes that he was reluctant to go into show business or to work at all, but he soon realized that he needed to find something that would benefit his future. He shares that once he discovered hospitality, he decided to study the field at University.   When asked about his career path following school, Earl talks about working at two of London's most famous hotels. He shares that he worked in every department, gaining lessons and insights which he says gave him the foundational experiences that he still calls upon to this day. By the age of 22, Earl shares that he was developing a Medieval concept that would become the most successful restaurant in London. Earl's impressive resume includes founding Planet Hollywood, expanding brands, such as Buca di Beppo, and launching new concepts like Chicken Guy!. He says, “I realized that hospitality was for me, and I've had the beauty of working all around the world with every type of level of restaurant food operation, and that makes me who I am now.”They discuss the massive growth in the virtual brands space. Earl predicts that within the next few years, every restaurant will have a virtual brand, and he believes that consumers will not only know about these brands, but they will actively seek them out. He talks about founding Virtual Dining Concepts and how the company is able to help operators increase their revenue streams by utilizing what they already have existing in their restaurants. He says, “When we talk to a restaurant and we identify their equipment, their labor, which corners of the kitchen are quieter than others, what skus do they have, what produce do they have that has a limited shelf life, and with all of that knowledge, as restaurateurs, we come back to those restaurants and say, ‘Boy do we have a brand for you.' “Earl shares what's next for the company and he teases a bit about an upcoming collaboration with TikTok, and talks about why working with influencers and celebrities can bring tremendous value to a restaurant's virtual brands. He shares breaking news about a new concept launching, Steve Harvey's Family Food, which will feature a menu of both healthy and indulgent recipes, as well as a signature drink developed with the restaurant's namesake. Earl shares the exciting news about a mega, multi-concept opening the heart of New York City. The four story concept will included Planet Hollywood, Chicken Guy!, and an entire floor of constantly changing brands, completely dedicated to curbside pick-up, to-go and third party delivery partners. To hear Earl share more about virtual brands, the company's new aggregated app and his take on where the hottest restaurants are opening, tune into this episode of Hospitality Hangout on Spotify.This syndicated content is brought to you by Branded Strategic Hospitality.

The next generation of culinary artisans are changing up the industry. These artisans have a whole new approach to reaching and satisfying the next-generation consumer. In this podcast, we will explore chefs and artisans from around the world diving into their story and passion. In this episode of Chef AF, Pepe talks with Corporate Executive Chef Dewey LoSasso of Bill Hansen Catering & Event Production, to discuss his early start in the industry, why it's important to be a lifelong learner, and the latest innovations in catering menus. LoSasso talks about growing up in New Jersey, along the Jersey Shore, and his early start in the restaurant industry. He shares that his first job was as a dishwasher at the age of 13, and how he immediately fell in love with the business. By the age of 14, he had decided that he wanted to become a Chef. LoSasso talks about how his very supportive father, a master plumber, would bring home used restaurant equipment in order to create a kitchen in the family's basement for the young chef to practice with. He talks about cooking with his mother and father, their discussions about food and ingredients, making memorable holiday meals together, and how that shaped him during his childhood. He says, “I think it was something that definitely influenced me as I got older.”When asked about his education, LoSasso shares that he continued to work in restaurants throughout high school, then right after graduation, he enrolled in the Culinary Institute of America. He talks about working his way through culinary school and traveling from New York to Miami while sampling a variety of dishes, and learning along the way. He says “It was always about hospitality and culinary, and just the whole business whether it's construction, wine lists, dining room elements, the whole thing for me has been a case study in life. In a way and still to this day, I mean, I'm always learning.” Pepe and LoSasso chat about a few of his career highlights. He talks about being hired at The Forge, one of the oldest restaurants in Miami, then relaunching the brand around 2009, and both the challenges and joys that came along with recreating a menu that paid homage to the dishes of the past while embracing new concepts as well. LoSasso reflects on his time working with Micki Wolfson and the Wolfsonian Museum which enabled him to travel every summer to places like Switzerland, France and Australia. He recalls that timeframe was like an experimental kitchen that was a big influence on him. He talks about his journey leading up to opening his first restaurant and working with ‘farm to table' decades before it was trending. In addition to launching several other restaurant concepts, LoSasso was a private chef for numerous celebrities, before deciding to join the team at Bill Hansen Catering & Event Production in 2016. LoSasso talks about working with Bill Hansen Catering & Event Production over the past five years and how they have been expanding the brand and bringing a restaurant sensibility to a catering environment. He says, “Bill Hansen, who's been around for over 42 years, is an iconic man, he actually wrote the book on catering.” LoSasso shares some key insights regarding catering menu development and why incorporating new options, such as vegan dishes are important because plant-based foods are becoming more and more relevant. He adds, “We feel that if you're reactive to what's in the marketplace, we can do a great vegan menu without using a lot of processed plant-based food. And I think the trends are showing, for us, plant-based food is here to stay.”Tune in to the podcast to learn more from LoSasso about plant-based catering, future predictions, and his thoughts regarding Covid takeaways, on Chef AF “It's All Food” or you can listen on iTunes Now!

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, Pepe chats with Graham Humphreys, Chief Executive Officer, and Haley Kabus, Associate Director of Strategy at The Culinary Edge, about creating new fast casual concepts, launching virtual brands and how cryptocurrency can impact a restaurant's bottom line.Humphreys brings an extensive design experience background to The Culinary Edge. He talks about creating branding that not only engages the user's sense of sight, touch and sound, but smell and taste as well. He talks about the diverse team at the company that he collaborates with everyday from design experts, anthropologists, researchers and MICHELIN Star Chefs. He says, “We're an innovation agency for the food and food service industries.” He adds, “If you haven't heard our name, you've probably tasted our food.”Kabus talks about her history working with big brands in the advertising and marketing space and how her real love and passion for working in the food and beverage industry led her to The Culinary Edge. She talks about driving food to the forefront of culture. She shares that this is definitely an area that has been propelled by COVID because it brought people back into the kitchens or into the kitchen for the first time, igniting a new passion for cooking. She says, “For the vast majority of us, our relationship with food has never been more personal or more fun and engaging.”When Pepe asks Humphreys about the advantages and disadvantages of trying new concepts versus tried and true mainstream brands, Humphrey shares that the company actually spends a lot of time on both. He talks about how virtual brands and ghost kitchens have given brands more direct access to the market than ever before and can therefore scale more quickly. He provides an example with MRBEAST BURGER,  a virtual brand that was able to open out of the back line of an existing restaurant and it managed to scale to over 1000 locations within 18 months. He says, “That kind of growth, scale and reach, it might have been possible before, but it certainly didn't happen very much. But it's all being facilitated now by big changes in what makes a restaurant a restaurant.”Pepe asks Kabus about what she has seen with regard to cryptocurrency and the restaurant industry. Kabus shares that crypto is becoming another way that people are looking at what it means to be a restaurant, and what payment looks like today. She shares that according to Yahoo Finance almost 50% of people aged between 24-40, already own cryptocurrency. Major mainstream companies like Yum Brands, Taco Bell and KFC are starting to accept these payments. She says, “But for the most part what we love about embracing crypto is really the signal it sends to your customers about your brand being modern and adaptable and built for the future.”To hear more from Humphreys and Kabus about cryptocurrency, how TikTok is shaping user experience, and what's next for The Culinary Edge, listen to this episode of Fast Casual Nation on Apple Podcasts.

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, Pepe chats with Alan Nathan, Co-Founder and CEO at Sweetfin about his start in the industry, moving into the fast casual space and 94 million poke bowl combinations.Nathan shares how he got started in the hospitality industry over 30 years ago. He had a nightlife and entertainment company that opened nightclubs, hotels and created fine casual restaurants over the years. Nathan talks about his next endeavor which involves him moving into the fast casual concepts segment.Nathan talks about how he got involved with Sweetfin. He was approached by a friend of the family who wanted to discuss a concept for fast casual poke bowls. Nathan shares that the timing was great because he was already looking to expand into the fast casual markets. Nathan decided to review the idea with Dakota Weiss, his head chef at the time. After discussing the concept and their vision for creating a poke bowl that was “a touch above what the Hawaiian soul food was all about”, Nathan shares that Chef Weiss developed recipes with California born inspiration and accents of Japanese sauces. Nathan talks about agreeing to the partnership in 2013, and immediately starting the search for great locations. Nathan talks about the process taking 2 years and ultimately deciding on Santa Monica to launch the first Sweetfin. Nathan talks about the instant impact in the sector, resulting in lines outside of the restaurant for the first 3 months and demand so high that the staff would need to close the restaurant between lunch and dinner to try and keep up. Nathan says, “It was quite an amazing experience, just for the demand of what we created. I would say that we pioneered the poke space and I think that we've continued to be the premium product of the sector.”Nathan shares more about the uniqueness of Sweetfin. He says, ”I'd say we're unique because we're not just what I feel is a premium product in the poke sector, but we're a lifestyle brand that integrates with collaboration with other chefs with other artists. I would say that that's one of our biggest awareness campaigns. We're not just coming up with everything ourselves. It's almost like an open forum.”Nathan talks about the wide variety of bowl choices at Sweetfin. He says that there are over 94 million combinations where you can build a bowl and that 70% of all their orders are build your own bowl, not the signature bowl. He adds, “People truly want to customize their bowl.” Nathan says that's why they decided to do things differently by collaborating with other chefs, artists and musicians; it truly sets Sweetfin apart for the pack. He says, “I think that sharing the canvas for other artists to paint on and other chefs and other musical inspirations and lifestyle inspirations makes us very different to just kind of offering a poke bowl.”To hear more about what Sweetfin has planned for menu updates, future strategies and what Poke House is, listen to this episode of Fast Casual Nation on Apple Podcasts.Produced by Lisa Pepe

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, Pepe chats with Karl Goodhew, Chief Technology Officer at BurgerFi about the latest restaurant technology, labor shortage solutions, and Patty the Robot.Goodhew shares how he got started in the industry and restaurant technology, he says that his background was originally in big box retail where he was responsible for both the customer-facing e-commerce platforms and the in-store experience. Goodhew says that the way BurgerFi was approaching both online and in store experience just made sense to him, so he decided to transition from retail to the restaurant industry by joining the team at BurgerFi.Goodhew talks about the other key reason he decided to join BurgerFi, he says, “They have a really great product.” He adds, “I really enjoy working for a company that I love the product.” He also enjoys a really great burger, just one of many items on the company's menu created with Chef Paul Griffin, chief culinary officer at BurgerFi. Goodhew says that because they offer a diverse variety of food options, he is able to take his wife, a vegetarian and whole family to the restaurant and everyone is able to have a meal that they really enjoy.Goodhew talks about labor shortages and how technology can help in this regard by supplementing and supporting both front and back of house staff. He says that ensuring systems stay up and running, streamlining POS and making sure innovation is helping staff is key. “There's nothing worse than having a room full of customers and maybe the POS goes down. That's not acceptable. I believe technology partners have to help our staff and an example of that might be as simple as making sure that the systems are always up and running. Things like that just help.”Goodhew shares news of the latest addition to the BurgerFi team, Patty the Robot. Goodhew says that Patty the Robot is not intended to replace anyone but instead, she is there to assist the team and solve daily challenges. Goodhew says “I think we should focus on how can technology help solve problems that exist today.” Patty the Robot supports employees by helping to serve meals to tables, returning trays to the kitchen and by interacting with guests. Goodhew ads, “It's extremely important that technology is driving that growth at BurgerFi and also the solutions.”To hear more about how BurgerFi will be utilizing the latest technology to implement touchless QR codes, game changing drive-thrus, and how your next car might be able to order your burger for you, listen to this episode of Fast Casual Nation on Apple Podcasts.Produced by Lisa Pepe

The next generation of culinary artisans are changing up the industry. These artisans have a whole new approach to reaching and satisfying the next generation consumer. In this podcast we will explore chefs and artisans from around the world diving into their story and passion.In this episode of Chef AF, Pepe talks with Alex Sadowsky, Executive Chef at Twin Peaks to discuss his humble beginning in an industry that he quickly fell in love with while working his way up in a variety of kitchens, his passion for comfort food and how a childhood sandwich would become a signature recipe.Sadowsky talks about entering the industry as a dishwasher out of necessity and quickly learned that he'd found his calling. He talks about admiring other Chefs, reading their books and consuming as much knowledge as possible as he worked his way up in the kitchen, and into The Culinary Institute of America where he immersed himself in his culinary education.Sadowsky shares that following graduation he returned home to Minnesota and decided he wanted to gain even more experience. He says, “I worked my way through all these kitchens and tried to get a little bit of experience with everything you know, from Diners to Fine Dining, Seafood, Steakhouse, Country Clubs.” At one point he even owned two bars and grills where he really started to lean into cooking and serving comfort food.Sadowsky talks about growing tired of the cold weather in Minnesota and being ready to relocate to someplace warmer when a chance call with his best friend from culinary school, encouraged him to relocate to Texas. Once there Sadowsky joined a great company emerging in the Gastro Pub trend. It was during this time that Sadowsky says he was able to work directly with little farmers, create farm to table dishes and open up a lot of new concepts for the company.Sadowsky talks about becoming the Executive Chef at Twin Peaks and how it opened up the opportunity to take his love for comfort food to the next level first Nationally, and then scaling it Internationally with the company. Sadowsky shares details on a new comfort recipe that was inspired by his favorite food as a child. He says, “I love to talk about this! Okay I was addicted when I was a little kid to eating fried baloney sandwiches and I would put the potato chips right on the sandwich and I don't think I'm the only one. And, right now it seems like Bologna is having a big comeback.” So much so that he has created a special dish in honor of it!Chef shares with us his recipe for [Potato Chip Crusted Bologna], an inexpensive dish that he developed with hopes that it will bring back fond memories and make a bunch of people happy.Tune into the podcast to learn more about Chef Sadowsky's thoughts on virtual brands, comfort foods and labor shortages in the restaurant, on Chef AF “It's All Food” or you can listen at iTunes Now!Produced by Lisa Pepe

In the latest episode of Hospitality Hangout, Jimmy Frischling “ The Finance Guy”  and Sterling Douglass “The Technology Guy”, were on the road and live at MURTEC Las Vegas, where they chat with Phil Crawford, Chief Technology Officer at CKE Restaurants, Inc., Tom Seeker, Chief Information Officer at Earl Enterprises and Astrid Isaacs, Chief Technology Officer at Bloomin' Brands Inc., about the show and restaurant-technology being highlighted at MURTEC. Crawford stops by for his second time on the podcast to discuss CKE Restaurants [https://www.ckr.com/] getting involved in MURTEC with the focus of restaurant technology. They talk about the impact that covid has had on the industry and how that has forever changed how operators engage with new technologies from day to day operations to goals and objectives. Tom Seeker, Chief Information Officer at Earl Enterprises stops by to discuss how the pandemic has put technology into play in new ways and why it has shaped the industry to do more with less thanks to new technologies. “It's about technology, I think everybody's finding out. You cannot do anything without technology and our industry.” Bloomin' Brands Chief Technology Officer, Astrid Isaacs stops by to chat about valuable lessons and key learnings prompted by the pandemic. Particularly with regards to efficiency. “We're in a world now that has changed because of the pandemic and so having solutions that solve and drive efficiency is critical.”To hear more from all of the guests that stopped by to chat with Frischling and Douglass at MURTEC Las Vegas, check out this episode Hospitality Hangout. This syndicated content is brought to you by Branded Strategic Hospitality.

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, I chat with Abe Ng, founder and chief executive officer of Sushi Maki about brand development, innovation and growth over two decades. Ng, a lifelong restaurateur, has been in the industry for many years, he says since birth. His parents had Chinese restaurants and Ng worked in them as he grew up. After university Ng spent some time in public accounting but his love for hospitality brought him back. He founded a fast casual burrito chain but transitioned to Sushi Maki in 2000. Twenty-two years later Sushi Maki is still a family business and today operates twenty-five restaurants. I asked Ng about the Sushi Maki concept and he says, it started as a neighborhood sushi bar. He took into consideration what the area had already and what it needed. Ng says, “Hard to believe that in the early 2000 where we were in South Miami and in Coral Gables Florida there weren't a lot of sushi bars.” He adds, “I actually spent some time in California at the California Sushi Academy to get some basic understanding and respect for the cuisine. I went to a hospitality school and had a rudimentary understanding of restaurants and commercial kitchens.” Ng talks about seeing the importance off-premise could have to the business early after opening, and began selling wholesale sushi to country clubs and hotels. Sushi Maki today does all of the sushi for Whole Foods Market in Miami Dade, Broward, and Palm Beach counties. You can also find Sushi Maki locations at universities in South Florida. Polished fast casual restaurants is a concept Ng says he started dabbling in a few years ago and feels it is the future of his concept. Sushi Maki Las Olas introduced the 2,500-square-foot new concept for the brand and it represents the company's first stand-alone location in Broward County. The restaurant differs from the traditional fast casual by including real glassware and plates rather than disposable options. To hear Ng talk about the Sushi Maki tech stack and the brand's marketing approach, listen to this episode of Fast Casual Nation on Apple Podcasts.

The next generation of culinary artisans are changing up the industry. These artisans have a whole new approach to reaching and satisfying the next generation consumer. In this podcast we will explore chefs and artisans from around the world diving into their story and passion. In this episode of Chef AF, I chat with Chef Dawn Burrell about her incredible journey as an Olympian to finding her passion for a career in culinary, becoming a finalist on Top Chef Portland and her James Beard Award Nomination. Burrell who traveled the world with the USA's Track and Field team says it was a great way to spend her early twenties, she was traveling and there was airport and hotel time sprinkled with culture and great food. Her traveling played a role in her love of food and she says, “You know when you eat the food of the people, you are learning about their history and their culture without even knowing if you're in tune in that way.” Burrell says that her love for food came from her grandmother and aunts. I ask Burrell about culinary becoming a full-time career for her and she shares that during a difficult time in her life when she was facing retirement from track and field, she needed to find something else that she loved to do. She says, athletes have blinders on and you can lose sight of other interests and things you can do in life. She says, “So I had to quickly figure out for myself in my adult life and I landed in culinary, I really remember I had the fondest childhood memories of food and I always wanted to know more.”Burell has been extremely busy as a chef since culinary school. She was the sous chef at Uchiko, the executive chef at Kulture, she had a James Beard nomination, and became part of Lucille's Hospitality Group opening the restaurant Late August, a culinary collaboration with Chef Chris Williams. Burrell also talks about two industry non-profit organizations she supports, I'll Have What She's Having, a women-led non-profit, raising community awareness and funds in support of better health and healthcare in the food and beverage industry and Lucille 1913, a conscious community collective that is building a vertically integrated ecosystem to combat food insecurity and waste; creating training and employment opportunities in traditionally under-resourced neighborhoods; and empowering communities to discover a self-sustainable livelihood through food.To hear Chef Burrell talk about being an all star guest judge on Top Chef Season 19 and her recipe for Salmon with Buttermilk Broth & Gai Lan, plus find out why she decided on culinary school, check out this episode of Chef AF “It's All Food” or you can listen at Spotify!

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, I talk with Massimo Noja De Marco, chief executive officer and co-founder of Piestro about his extensive background as an entrepreneur in the restaurant industry and an emerging leader in kitchen automation. Noja De Marco was born and raised in the hospitality industry, he is part of a seven-generation family in hotels and restaurants. He tells me that his mom was a fabulous chef and his grandparents and great grandparents ran hotels in Italy on the north side of Milan on the Swiss border. He says, “So I was born, I was literally born in the hotel just like my father and my grandfather were so you know I just fell in love with the hospitality from a very very young age. You know, when I was a little kid I asked my grandfather to promise me that when I would turn five years old he would teach me how to make cappuccino in the hotel and you know by the time five years old came around I already knew how to do it.” When Noja De Marco moved to New York in his twenties, he opened restaurants, a few Italian and one French restaurant. He talks about hospitality and says, “I really embrace that the hospitality, the ability to change people's perspective on life on any given day by just being excited by serving them something delicious and just making them feel like they were your best friends that you hadn't seen for a lifetime.” Noja De Marco moved to California and opened restaurants there too. He worked for the Ritz-Carlton as well as Wolfgang Puck Catering and did events including the Oscars. Noja De Marco launched Kitchen United and drove all aspects of design with a focus on setting up a better way for off-premise business for restaurants. Kitchen United which was the first ghost kitchen space in the United States was about optimizing the space for the restaurants. He says, “I really wanted to optimize the entire space and since I had already started working with robotics probably about a year and a half earlier with Miso Robotics which you know the parent company of Flippy, I got super excited. I'm like what if I can bring that into the ghost kitchen space but what if I can bring that automation into the restaurants.” We chatted about Piestro, which Noja De Marco calls his favorite thing and he has been dreaming about it for years. Piestro has designed robots that make pizza at a fraction of the cost. It eliminates the retail footprint and labor costs, making pizzas using high-quality ingredients for less. To hear more of Noja De Marco's insights for restaurant brands and Piestro's partnership with 800 Degrees Pizza, listen to this episode of Fast Casual Nation on Apple Podcasts.

In this episode of Accelerate series for the Takeout, Delivery, and Catering podcast series, host Paul Barron chats with Michael Liu, executive vice president of JustKitchen to dive into the ghost kitchen and virtual brand phenomenon that has been happening around the world.JustKitchen is an operator of ghost kitchens currently operating twenty restaurants in Taiwan and two restaurants in Hong Kong and they use a hub and spoke food delivery model and is currently expanding to the Philippines and Singapore.Liu says, most of the JustKitchen executives come from a food and beverage background and his background, the delivery aggregator industry. When choosing brands to partner with, Liu says, “we were able to collect a lot of data to look at what is going to be an emergent trend in terms of food delivery service, what kind of brands, what kind of food that we're serving but really just studying the data.”The process to develop a virtual brand for JustKitchen starts with a lot of data scraping, looking at restaurants and delivery and then they forecast. Liu says, “by applying some sort of algorithm to look at what kind of volume they're doing so basically just trying to meet that demand versus actually creating one.” JustKitchen offers several brands including Smith & Wollensky and TGI Fridays.In terms of ghost kitchens Liu says, “I do think that's definitely going to be a growing trend and I think another really big issue is definitely inflation of food cost, labor shortage and that gives not a lot of options to the traditional restaurant operators to operate at what they used to do. So I think virtual brand or cloud kitchen really gives that extra edge for them to really go to the next level to increase their income to increase their average ticket size or you know even just to increase their efficiencies.”To learn more about JustKitchen's partnership with DJ Khaled's Another Wing, Liu's insights on celebrity brands, and third party partner data and how to decentralize from the food delivery aggregators, listen to this episode of Accelerate.

In this episode of the twelve-part Accelerate series for the Takeout, Delivery, and Catering podcast series, host Sam Stanovich and guest host Kathleen Wood chat with Jamie Griffin, founder and principal partner at Consult to Grow, to explore the power of culture and the talent pipeline. Griffin shares his background saying, “for twenty years I spent fifteen years on the operations side working with Raising Cane's from the ninth restaurant to the four hundredth or so.” Adding, “And started my own consulting company which is Consult To Grow, where I work side by side with restaurant owners, founders and operators to scale and grow through people, systems and processes.”Wood asks Griffin what he thinks about culture in today's marketplace, he says, “I really think of culture very similar to brand, so brand is to the customer as culture is to the employee and I think there are a lot of really important symbolic relationships between those two.” Griffin adds, “But for me what culture is it's the personality in the story of how we operate our business, what are our values, what is our management style, what are the beliefs that we hold about what it takes to compete and be successful.” Griffin, when asked about the talent pipeline says, “so talent pipeline is about three things, it's about attracting the right people, it's about retaining the right people and it's about developing people to the next level.” To learn more about Consult To Grow, the power of culture, and the importance of the talent pipeline, listen to this episode of Accelerate.

In this episode of the twelve-part Accelerate series for the Takeout, Delivery, and Catering podcast series, host Sam Stanovich and guest host Kathleen Wood chat with Jamie Leeds, chef and restaurateur of Jamie Leeds Restaurant Group, which includes Hank's Oyster Bar, The Wharf and Hank's Cocktail Bar, to explore how team connection can accelerate your business. Leeds shares how she and her team navigated during the pandemic, staying connected and brainstormed ways to stay alive financially. Recognizing that restaurants were closed and suppliers were suffering, they developed a concept to engage that supply chain. Leeds talks about keeping loyal clientele and growing their customer base. She says that they are very hospitality based and attributes that to her time as a sous chef for her mentor Danny Meyer. Leeds adds that they are hospitality first, staff is key, and the importance of taking care of her own. When asked about her hiring strategy, Leeds says she has had no problems with staffing. She was able to keep most of her staff through the winter and her team came back, even relocating them at her other restaurants. Wood asks Leeds about the theme of loyalty, Leeds said it is simple, it is about connection. To learn more about why technology is important for Jamie Leeds Restaurant Group, how Leeds is making the operator's jobs easier, and about changing out POS systems, listen to this episode of Accelerate.

In this episode of the twelve-part Accelerate series for the Takeout, Delivery, and Catering podcast series, host Sam Stanovich and guest host Kathleen Wood chat with Atul Sood, the chief business officer of Kitchen United, to explore successfully creating and implementing a growth strategy in the restaurant and hospitality industry.“We focused the business quickly on restaurants… and then we realized we needed to have a facility for onsite ordering,” says Sood. “We've gone from there to having six sites, and we'll be opening another twelve to fourteen sites this year.”Founded in 2017, Kitchen United was designed to support restaurant takeout, delivery, and catering via dark kitchens. The GV-backed startup has helped countless restaurants expand their consumer base for off-premise dining.“You only staff the cooks. We take care of everything else: cleaning, sanitation, running of food to the delivery driver or customer, manning the front of house, receiving food products, managing technology, managing the co-marketing,” adds Sood. “It's really a CapEx, time, and labor-light way to expand.”Listen to the episode to learn more about Kitchen United's expansion plans!

In the first episode of the new 12-part Accelerate series for the Takeout, Delivery, and Catering podcast series, host Sam Stanovich and guest host Kathleen Wood explore how owners, leaders, and operators can effectively accelerate their business in a post-pandemic world to push for more success, more profits, and more opportunities to rebuild the industry.“Operators are busier than ever. There's pent-up demand in the marketplace and a huge lack of labor,” says Stanovich. “If we're not being strategic, and if we're not getting ready, we can't accelerate our business to where the most amount of profit is because we're being reactionary versus proactive in our business.”Despite appearances, the industry is moving at a rapid pace. With the pressure of the labor shortage, the pressure of supply changes, and new competitors entering the marketplace, many formerly successful businesses will be left behind if they don't start investing in and accelerating their business now.One group that businesses need to start investing in is Gen Z—the 72 million people born between 2000 and 2015. “These Gen Zs are digital natives. Everything about their world is technologically infused,” notes Wood. “COVID really brought their voices to the forefront. These Gen Z are becoming our customers and our workforce… and they are driving all of us to be more flexible, agile and technologically advanced.”Listen to the episode to learn more about embracing the uncertain future of the industry amidst the ongoing pandemic, and successfully implementing new, relevant technology!

On the last episode of the Takeout, Delivery, and Catering podcast series, hosts TJ Schier and Sam Stanovich sit down with Nick Vojnovic, the president of the Little Greek franchise, to explore brand building and how businesses have shifted since the onset of the pandemic.Little Greek specializes in fresh, grilled Greek cuisine. The chain prioritizes quality, handcrafted food that is as flavorful as it is affordable.“Keep your footprint as small as you can,” says Vojnovic. “We've not seen a correlation between store size and sales… the future will be smaller boxes, and drive-thrus will be a key element going forward.”Little Greek currently maintains 44 locations, adding four or five restaurants each year. The company dropped about 30 to 35 percent when the pandemic first hit, but was able to rebound and become even with the previous year by summer 2020. For the chain, the main priority is to offer a wide selection of authentic food.“From a marketing standpoint, I think we're the only franchise in the country that does not collect a marketing fee,” adds Vojnovic. “We try to let our food speak for itself. We use our catering to market the brand… for the most part, it's all been organic growth.”Listen to the episode to learn more about mentorship and cultivating a successful work culture!