Podcasts about guest relations

Play Episode Listen Later Aug 16, 2022 36:35

This month on Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” are taking a break from their usual interview episodes and bringing you a Best Of season of all your favorite segments. They bring back “Best Of” old favorites such as “The Crystal Ball Moment” and “Top Of Tech Stack.”In this episode they feature a Best Of On The Road with special guest and Co Founder & CEO at Chowly, Inc., Sterling Douglass. The guys said they have been fortunate to have been able to record the show on site at industry trade shows like Winsight, EnsembleIQ, The Spoon, Franchise Times, and Networld Media Group. Schatzberg says that the show offers a wonderful opportunity to catch up with friends and gain insights plus create new connections. Frischling gives some takeaways for this Best Of On The Road episode, saying technology, innovation, virtual and ghost kitchens are here to stay, it is incredible to be back in person and connecting for the first time with clients and co-workers, off-premise is still a big topic plus food tech and the way we eat is heading to a new era. They kick off with Wade Allen, SVP Head of Innovation at Brinker International and Derek Canton, Founder of Paerpay for the first on the road episode at 2021 FSTEC. Allen, when asked about what he is looking to learn from the show replies he is looking to find inspiration and to see who is doing something different. He is also looking for the evolution of tech and how it changes his environment. Canton says how it is like being in the middle of the action being on the floor of the marketplace with innovation alley. Next Schatzberg talks about the 2021 Food on Demand Conference in Las Vegas where they ask Trish Giordano, Chief Sales and Marketing Officer at Earl Enterprises what she has learned from the show and what's everyone talking about. Giordano says, the big thing is relationships. She said that the most important thing is all of the new technology companies that have come to market, especially with the labor shortages. Through tech you can create efficiencies for restaurants. She added, everyone is talking about virtual brands. In this Best Of Talking Back Series you hear from Steve Heeley, CEO of Poke Works and Dirk Izzo, President & GM of NCR Hospitality at the the 2021 Restaurant Leadership Conference, Michael Wolf, Founder & CEO & Editor in Chief at The Spoon from CES show, Phil Crawford, CTO at CKE Restaurants and Astric Isaacs, CTO at Bloomin's Brands both judges of the MURTEC Start-Up Alley all offering insights to the shows. Plus check out what Laura Rea Dickey, of Dickey's BBQ and Josh Halpern, CEO of Big Chicken and Beer Park have to say from the Restaurant Franchise and Innovation Summit. They wrap up the On The Road episode with Alyssa Abraham, Digital Innovation Lead at Cargill and April Rogers, Director of Off-Premise and Guest Relations at Ruby Tuesday. To hear all of the insights and recaps from the industry trade shows, check out this best of episode on Hospitality Hangout.

Best of On the Road

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Play Episode Listen Later Aug 16, 2022 36:35

This month on Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” are taking a break from their usual interview episodes and bringing you a Best Of season of all your favorite segments. They bring back “Best Of” old favorites such as “The Crystal Ball Moment” and “Top Of Tech Stack.”In this episode they feature a Best Of On The Road with special guest and Co Founder & CEO at Chowly, Inc., Sterling Douglass. The guys said they have been fortunate to have been able to record the show on site at industry trade shows like Winsight, EnsembleIQ, The Spoon, Franchise Times, and Networld Media Group. Schatzberg says that the show offers a wonderful opportunity to catch up with friends and gain insights plus create new connections. Frischling gives some takeaways for this Best Of On The Road episode, saying technology, innovation, virtual and ghost kitchens are here to stay, it is incredible to be back in person and connecting for the first time with clients and co-workers, off-premise is still a big topic plus food tech and the way we eat is heading to a new era. They kick off with Wade Allen, SVP Head of Innovation at Brinker International and Derek Canton, Founder of Paerpay for the first on the road episode at 2021 FSTEC. Allen, when asked about what he is looking to learn from the show replies he is looking to find inspiration and to see who is doing something different. He is also looking for the evolution of tech and how it changes his environment. Canton says how it is like being in the middle of the action being on the floor of the marketplace with innovation alley. Next Schatzberg talks about the 2021 Food on Demand Conference in Las Vegas where they ask Trish Giordano, Chief Sales and Marketing Officer at Earl Enterprises what she has learned from the show and what's everyone talking about. Giordano says, the big thing is relationships. She said that the most important thing is all of the new technology companies that have come to market, especially with the labor shortages. Through tech you can create efficiencies for restaurants. She added, everyone is talking about virtual brands. In this Best Of Talking Back Series you hear from Steve Heeley, CEO of Poke Works and Dirk Izzo, President & GM of NCR Hospitality at the the 2021 Restaurant Leadership Conference, Michael Wolf, Founder & CEO & Editor in Chief at The Spoon from CES show, Phil Crawford, CTO at CKE Restaurants and Astric Isaacs, CTO at Bloomin's Brands both judges of the MURTEC Start-Up Alley all offering insights to the shows. Plus check out what Laura Rea Dickey, of Dickey's BBQ and Josh Halpern, CEO of Big Chicken and Beer Park have to say from the Restaurant Franchise and Innovation Summit. They wrap up the On The Road episode with Alyssa Abraham, Digital Innovation Lead at Cargill and April Rogers, Director of Off-Premise and Guest Relations at Ruby Tuesday. To hear all of the insights and recaps from the industry trade shows, check out this best of episode on Hospitality Hangout.

MODE ONE: The Ultimate Approach with Women | Alan Roger Currie | 21 Studios Collection

21 Radio

Play Episode Listen Later Jul 21, 2022 213:34

This is @Author Alan Roger Currie (The Mode One Approach) speaking at The 21 Convention of Orlando Florida in 2017, and 2018, as well as his two interviews on The 21 Report, and his appearance on the 21 Studios podcast with Socrates and Richard Cooper from @Entrepreneurs in Cars Learn more from Alan at http://directapproachdating.com Subscribe to @Author Alan Roger Currie (The Mode One Approach) on Youtube at https://www.youtube.com/c/AuthorAlanR... Support him on Patreon at https://www.patreon.com/modeone #modeone #redpill #relationshipadvice #relationships #datingadvice #dating Alan Roger Currie (born March 3, 1963) is an American dating coach, self-help author, motivational speaker, and YouTube personality. He has written advice books on dating and interpersonal relationships, verbal communication skills, identifying various manipulative "mind games" employed between the genders, seduction, erotic dominance & submission (BDSM), and engaging in erotically explicit "dirty talk" with women. Background Currie was born on March 3, 1963, in Gary, Indiana, the son of Dr. Clarence R. Currie, one of the first two African-American graduates of the Indiana University School of Optometry, and Mildred R. Currie, an art teacher in the Gary Community School Corporation. [4] He started writing his own original comic books when he was six years old, which he sold for $0.05 to $0.15 to his classmates. He attended William A. Wirt High School where he served as president of the student body during his senior year, and was also elected president of the entire high school population of Gary, Indiana. [4] Currie attended Indiana University (Bloomington) where he earned Dean's List Scholar honors and a B.A. in Economics. He was a member of the predominantly African-American fraternity Kappa Alpha Psi. Career In the mid-1980s, Currie began to land roles in local, regional, and national television commercials. In 1989, he won the Miller Lite Comedy Search contest for up-and-coming comedians held in Chicago. He started his brief career as a comedian as the opening act for Robin Harris during the 1989 Circle City Classic in Indianapolis, Indiana. He has made brief appearances on The Morning Show with Mike and Juliet, The Oprah Winfrey Show, The Phil Donahue Show, and The Steve Harvey Television Talk Show. In the mid-to-late 1990s, Currie shifted from acting and stand-up comedy to writing and screenwriting. In May 1994, after completing one year in the Kelley School of Business MBA Program, Currie moved to Los Angeles, California, to pursue a career as a screenwriter and filmmaker. He was hired into the NBC page program in Burbank, California and began working for NBC Studios. He later worked for Twentieth Century Fox in their Guest Relations and Special Events department. Newsletter: https://21studios.com Support the channel https://21studios.com/donate/ Live events https://21studios.com/21-summit/ Exclusive videos https://21university.com More exclusive content https://21studios.locals.com Merch https://www.the21store.com Make Women Great Again℠ https://22convention.com Follow us on Rumble https://rumble.com/c/21Studios Follow ADJ on Twitter https://twitter.com/beachmuscles Follow us on Bitchute https://www.bitchute.com/21studios/ Follow us on Odysee https://odysee.com/@21:7 Follow us on Gab https://gab.com/21studios Follow us on Twitter https://twitter.com/21Convention Follow us on Instagram https://www.instagram.com/21Convention/ Follow us on Facebook https://www.facebook.com/the21convention Become a channel member: https://t21c.com/21sytm Subscribe to Red Man Group: https://t21c.com/rmgsub21 Direct donation to 21 Studios https://t21c.com/donate21

The Secrets of Disney: Interview with Guest Relations

Annual Pass

Play Episode Listen Later Jun 2, 2022 40:29 Very Popular

Jack and Geoff sit down with a former Disney employee from Guest Relations to learn the secrets and inside info about VIP tours and behind the scenes tricks that the park uses! Join the Discord! https://discord.gg/6MU6jQ6Chm

David Desimone

The Night Parlor

Play Episode Listen Later May 18, 2022 64:23

David Desimone is employed with the Wisconsin Historical Society as the director of Black Point Estate and Gardens, a 19th-century house museum on Lake Geneva, Wisconsin. He previously served as Director of Guest Relations and Communications at The Holden Arboretum near Cleveland, Ohio, and also as Director of Guest Services at Stan Hywet Hall and Gardens in Arkon, Ohio. Dave is also a former art gallery owner and director, as well as an artist and photographer in his own right. His gallery, LowLife, in Cleveland featured the cutting edge work of regional artists, and he has worked as a curator on several exhibits, including the traveling show Lonesome No More. Dave's primary areas of interest are historic preservation, Deco, Streamline, Mid-20thCentury, and broadly the roll of low brow culture on the overall culture and its movement from Bowery to the Kennedy Center. Links: Black Point Estate and Gardens: https://blackpointestate.wisconsinhistory.org/ Why Old Places Matter by Thompson M. Mayes: https://www.amazon.com/Why-Old-Places-Matter-Association-ebook/dp/B07F2TC7XF

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Episode 46

Gen D - Yep, Another Disney Podcast!

Play Episode Listen Later May 16, 2022 51:48

Dana interviews Dyana Hoover, a former Cast Member from Disneyland. Dyana got her start in the college program and worked in custodial, where she learned so much about the parks. Later she moved into Guest Relations and gained an even bigger appreciation for the “Happiest Place on Earth.” Enjoy her wonderful stories, including how she met her husband!

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LIVE FROM FOOD ON DEMAND IN LAS VEGAS

Play Episode Listen Later May 10, 2022 56:59

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” were on the road and live at Food On Demand in Las Vegas, where they chat with Laura Michaels, Editor in Chief at Franchise Times, Alyssa Abraham, Digital Innovation Manager at Cargill, April Rogers, Director of Off-Premise and Guest Relations at Ruby Tuesday, and Maia Tekle, Co-Founder of Dispatch Goods about the conference, strategies for increasing off-premises efficiency and the tremendous growth within the virtual brand space.Franchise Times Editor in Chief, Laura Michaels stops by to discuss being a moderator on several panels at the conference. She shares that the big topic driving a lot of conversations is how operators are navigating their approach to improving accessibility for customers, whether that means through delivery, adjustments to their physical store footprints with pickup windows, introducing AI technology within drive-thru service, and geofencing so restaurants can better anticipate guest arrivals to create a better customer experience. She says, “There are an entirely different set of considerations for what sort of interactions consumers want to have with their restaurants right now.”Abraham stops by to talk about the exciting innovations happening at Cargill and attending Food On Demand live for the first time, where she was able to hear directly from operators and see first-hand interactions with the different start-ups. She shares that her two key takeaways from the conference panel discussions are focus and problem-solving. She talks about the importance of operators using technology to solve both problems and enhance user experience. She says, “What I'm hearing more about is focus and problem first. It's hearing them really refreshing and thinking, ‘Hey, we're not just gonna push technology to push technology, let's again figure out what we're doing to make the guest experience better, make the employee experience better and drive that forward.' ”Ruby Tuesday Director of Off-Premise and Guest Relations, April Rogers stops by to chat with the guys about launching new virtual brands, ghost kitchens, and embracing the latest technology and innovation. Schatzberg asks Rogers which innovations she's most excited about. She says, “For me, it's the virtual brands, I love the impact they're having on restaurants, especially restaurants with some additional kitchen capacity. And just the fact that everybody's kind of going out and doing some different things and really thinking outside the box. It's very new, very fresh.”Dispatch Goods Co-Founder, Maia Tekle, and the guys chat about her panel, “Packaging Up A Better Experience”, focusing on transporting food from the in-dining experience to the at-home consumer. She says, “I've been amazed to see how much innovation and thought is going into packaging, as well as the thoughtfulness for their own circulatory.” They talk about reusable packaging, and what is new at Dispatch Goods. “Our east-coast partners are bringing this drive for change.” She says, “If there is a better and newer system, we want it, and we want it now.”To hear more from all of the guests that stopped by to chat with Schatzberg and Frischling at Food On Demand in Las Vegas, check out this episode of Hospitality Hangout.This syndicated content is brought to you by Branded Strategic Hospitality.

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LIVE FROM FOOD ON DEMAND IN LAS VEGAS

Play Episode Listen Later May 10, 2022 56:54

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” were on the road and live at Food On Demand in Las Vegas, where they chat with Laura Michaels, Editor in Chief at Franchise Times, Alyssa Abraham, Digital Innovation Manager at Cargill, April Rogers, Director of Off-Premise and Guest Relations at Ruby Tuesday, and Maia Tekle, Co-Founder of Dispatch Goods about the conference, strategies for increasing off-premises efficiency and the tremendous growth within the virtual brand space.Franchise Times Editor in Chief, Laura Michaels stops by to discuss being a moderator on several panels at the conference. She shares that the big topic driving a lot of conversations is how operators are navigating their approach to improving accessibility for customers, whether that means through delivery, adjustments to their physical store footprints with pickup windows, introducing AI technology within drive-thru service, and geofencing so restaurants can better anticipate guest arrivals to create a better customer experience. She says, “There are an entirely different set of considerations for what sort of interactions consumers want to have with their restaurants right now.”Abraham stops by to talk about the exciting innovations happening at Cargill and attending Food On Demand live for the first time, where she was able to hear directly from operators and see first-hand interactions with the different start-ups. She shares that her two key takeaways from the conference panel discussions are focus and problem-solving. She talks about the importance of operators using technology to solve both problems and enhance user experience. She says, “What I'm hearing more about is focus and problem first. It's hearing them really refreshing and thinking, ‘Hey, we're not just gonna push technology to push technology, let's again figure out what we're doing to make the guest experience better, make the employee experience better and drive that forward.' ”Ruby Tuesday Director of Off-Premise and Guest Relations, April Rogers stops by to chat with the guys about launching new virtual brands, ghost kitchens, and embracing the latest technology and innovation. Schatzberg asks Rogers which innovations she's most excited about. She says, “For me, it's the virtual brands, I love the impact they're having on restaurants, especially restaurants with some additional kitchen capacity. And just the fact that everybody's kind of going out and doing some different things and really thinking outside the box. It's very new, very fresh.”Dispatch Goods Co-Founder, Maia Tekle, and the guys chat about her panel, “Packaging Up A Better Experience”, focusing on transporting food from the in-dining experience to the at-home consumer. She says, “I've been amazed to see how much innovation and thought is going into packaging, as well as the thoughtfulness for their own circulatory.” They talk about reusable packaging, and what is new at Dispatch Goods. “Our east-coast partners are bringing this drive for change.” She says, “If there is a better and newer system, we want it, and we want it now.”To hear more from all of the guests that stopped by to chat with Schatzberg and Frischling at Food On Demand in Las Vegas, check out this episode of Hospitality Hangout.This syndicated content is brought to you by Branded Strategic Hospitality.

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Ep. 897 Jim Morris | Uncorked

Italian Wine Podcast

Play Episode Listen Later May 8, 2022 50:06

Welcome to episode 897 in which host Polly Hammond interviews Jim Morris in this episode of Uncorked Show notes: Today we are joined by Jim Morris, Vice President of Guest relations at Charles Krug, Napa's oldest winery. Jim has made it his mission to remove the pretension of the wine business, leading the way with a cultural program that includes wine, art, food, and history. And he's certainly succeeding. From a jam packed virtual event schedule during Covid, to a remarkably full schedule in 2021, and now, onto the second consecutive year of unparalleled event scheduling, including the Blue Note Jazz Festival Napa Valley. Learn more about todays guest: Vice President of Estate Management and Guest Relations of Charles Krug Winery ,home of the oldest winery in Napa and oldest tasting room in California Morris' tenure in the wine industry spans nearly two decades and includes a wide array of winery activations, Direct to Consumer management programs, and sales supervision. Most recently, he was tasked with overseeing the opening of Flanagan Winery's Healdsburg tasting room and their existing winery's full-scale renovation. Prior to that project, the Washington native was the lead in launching the tasting room experience of MacPhail Family Wines at The Barlow market complex in Sebastopol. Beyond those previous ventures, Morris has played an important role in helping to build complete winery experiences from the ground up, as he was instrumental in commencing the Direct to Consumer programs at St. Anne's Crossing Winery and Truett Hurst Winery respectively. Additionally, he has been key in helping improve the profitability and appeal of both Michel-Schlumberger and Martin Family Vineyards, which saw significant increases in revenue and traffic during his tenure at each winery. “My goal is to create a memorable wine experience for everyone who visits us,” shares Jim. “At Charles Krug, we have an obligation to share our remarkable legacy and lead the way for Napa to become a cultural hub through wine, art, food, and history.” And Jim insists that it is his mission to remove the pretension of the wine business. “Wine is complex enough. When you are starting as a student of this industry, there are really only two wines made in the world — yummy and yucky.” Learn more: https://www.charleskrug.com/ https://twitter.com/sonomawineguy More about the host Polly Hammond: Polly is Founder and CEO of 5forests. She splits her time between Barcelona, Auckland, and Napa, consulting, writing, and speaking about the trends that impact today's wine businesses. She's an advisor to New Zealand Trade & Enterprise, host of Uncorked with the Italian Wine Podcast, cohost of the Real Business of Wine with Robert Joseph, and, occasionally, a knitter. Polly is a graduate of the University of Southern California, where she earned degrees in International Relations and French. Those studies led to a deep and abiding love affair with behavioural Economics, and her wine work is based on insights into all the crazy and irrational reasons consumers engage with brands. With over 20 years experience in growing successful companies, Polly knows first hand the challenges faced by independent businesses. She approaches each client experience with empathy and understanding for what it takes to adapt and thrive in the real world. To learn more about Polly Hammond visit: Twitter: @mme_hammond Instagram: @5forests website: https://5forests.com/ Let's keep in touch! Follow us on our social media channels: Instagram @italianwinepodcast Facebook @ItalianWinePodcast Twitter @itawinepodcast Tiktok @MammaJumboShrimp LinkedIn @ItalianWinePodcast If you feel like helping us, donate here www.italianwinepodcast.com/donate-to-show/ Until next time, Cin Cin!

7. Do's & Dont's Series - Vendor Relations

Play Episode Listen Later Mar 31, 2022 21:56

This is the fifth and final installment of our Do's & Don'ts Series focusing on each area of The Five Areas of BNB Management. The Five Areas include: Property Setup, Listing, Pricing, Guest Relations, & Vendor Relations. Today we're talking specifically about vendor relations in you Airbnb business. The BNB Professional is brought to you by The BNB Property Analyzer. A video series created to help Airbnb hosts analyze potential BNB profits with precision. Visit www.bnbpropertyanalyzer.com to get FREE Access. Host Bio: Kevin B. Ramirez, is co-founder of Sky Realty Investment Solutions, a vacation rental property management company based in Miami, FL. He has 4 years experience in Real Estate Investing and 3 years experience in Airbnb management. He's been directly involved in over 30 real estate deals. He's earned a number of completion certificates from top real estate investing courses with topics including: fix & flip, rental properties, airbnb, creative finance, lease options, and more. For more info on Kevin Ramirez and his company visit: www.skyrealtysolutions.com --- Send in a voice message: https://anchor.fm/thebnbprofessional/message

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6. Do's & Dont's Series - Guest Relations

Play Episode Listen Later Mar 29, 2022 21:12

This is the fourth of five installments of our Do's & Don'ts Series focusing on each area of The Five Areas of BNB Management. The Five Areas include: Property Setup, Listing, Pricing, Guest Relations, & Vendor Relations. Today we're talking specifically about guest relations in you Airbnb business. The BNB Professional is brought to you by The BNB Property Analyzer. A video series created to help Airbnb hosts analyze potential BNB profits with precision. Visit www.bnbpropertyanalyzer.com to get FREE Access. Host Bio: Kevin B. Ramirez, is co-founder of Sky Realty Investment Solutions, a vacation rental property management company based in Miami, FL. He has 4 years experience in Real Estate Investing and 3 years experience in Airbnb management. He's been directly involved in over 30 real estate deals. He's earned a number of completion certificates from top real estate investing courses with topics including: fix & flip, rental properties, airbnb, creative finance, lease options, and more. For more info on Kevin Ramirez and his company visit: www.skyrealtysolutions.com --- Send in a voice message: https://anchor.fm/thebnbprofessional/message

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5. Do's & Dont's Series - Pricing

Play Episode Listen Later Mar 24, 2022 16:16

This is the third of five installments of our Do's & Don'ts Series focusing on each area of The Five Areas of BNB Management. The Five Areas include: Property Setup, Listing, Pricing, Guest Relations, & Vendor Relations. Today we're talking specifically about pricing your Airbnb. The BNB Professional is brought to you by The BNB Property Analyzer. A video series created to help Airbnb hosts analyze potential BNB profits with precision. Visit www.bnbpropertyanalyzer.com to get FREE Access. Host Bio: Kevin B. Ramirez, is co-founder of Sky Realty Investment Solutions, a vacation rental property management company based in Miami, FL. He has 4 years experience in Real Estate Investing and 3 years experience in Airbnb management. He's been directly involved in over 30 real estate deals. He's earned a number of completion certificates from top real estate investing courses with topics including: fix & flip, rental properties, airbnb, creative finance, lease options, and more. For more info on Kevin Ramirez and his company visit: www.skyrealtysolutions.com --- Send in a voice message: https://anchor.fm/thebnbprofessional/message

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4. Do's & Don'ts Series - Listing Your Airbnb

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Play Episode Listen Later Mar 22, 2022 16:35

This is the second of five installments of our Do's & Don'ts Series focusing on each area of The Five Areas of BNB Management. The Five Areas include: Property Setup, Listing, Pricing, Guest Relations, & Vendor Relations. Today we're talking specifically about listing your Airbnb. The BNB Professional is brought to you by The BNB Property Analyzer. A video series created to help Airbnb hosts analyze potential BNB profits with precision. Visit www.bnbpropertyanalyzer.com to get FREE Access. Host Bio: Kevin B. Ramirez, is co-founder of Sky Realty Investment Solutions, a vacation rental property management company based in Miami, FL. He has 4 years experience in Real Estate Investing and 3 years experience in Airbnb management. He's been directly involved in over 30 real estate deals. He's earned a number of completion certificates from top real estate investing courses with topics including: fix & flip, rental properties, airbnb, creative finance, lease options, and more. For more info on Kevin Ramirez and his company visit: www.skyrealtysolutions.com --- Send in a voice message: https://anchor.fm/thebnbprofessional/message

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Serviço de Mordomia no Miramar Hotel by Windsor

Podcast Momento Windsor

Play Episode Listen Later Mar 22, 2022 6:52

Guest Relations e Mordomo Executivo do Miramar by Windsor, João Victor Oliveira Mello conta detalhes sobre o serviço de mordomia oferecido no hotel.

3. Do's & Dont's Series - Property Setup

Titans of Customer Engagement

Play Episode Listen Later Mar 17, 2022 20:48

This is the first of five installments of our Do's & Don'ts Series focusing on each area of The Five Areas of BNB Management. The Five Areas include: Property Setup, Listing, Pricing, Guest Relations, & Vendor Relations. Today we're talking specifically about property setup for your Airbnb. The BNB Professional is brought to you by The BNB Property Analyzer. A video series created to help Airbnb hosts analyze potential BNB profits with precision. Visit www.bnbpropertyanalyzer.com to get FREE Access. Host Bio: Kevin B. Ramirez, is co-founder of Sky Realty Investment Solutions, a vacation rental property management company based in Miami, FL. He has 4 years experience in Real Estate Investing and 3 years experience in Airbnb management. He's been directly involved in over 30 real estate deals. He's earned a number of completion certificates from top real estate investing courses with topics including: fix & flip, rental properties, airbnb, creative finance, lease options, and more. For more info on Kevin Ramirez and his company visit: www.skyrealtysolutions.com --- Send in a voice message: https://anchor.fm/thebnbprofessional/message

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It's Time For A Bot: Level Up Your Customer-Facing Functions

Play Episode Listen Later Dec 20, 2021 26:48

You either love bots or you hate them. If you hate them, you just haven't experienced one that's been done right yet. Auburn Berry, Director of Social Media, PR, Brand Activation & Guest Relations at European Wax Center, works hard with her team to intensify how useful bots can really be, both internally and externally. Auburn joins us for this episode to discuss: Her journey of exploration toward the elusive utopian CX and beyond Extending authentic in-center experiences into digital communication channels What it's like to put human needs at the center of technological design Why your agents are your heroes and how to better support them To hear more interviews like this one, subscribe to Titans of Customer Engagement on Audible, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Titans of Customer Engagement in your favorite podcast player.

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159. Cruisin', Recruitin', Institutin' for that Bread Service

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Play Episode Listen Later Oct 10, 2021 36:19

In this episode of “Confessions of a Disney Cast Member”, we are joined by Izabelle who sprinkled her pixie dust at Disneyland in Guest Relations, as an assistant server in Sanaa, at Disney Institute and as a recruiter for Disney Cruise Line. This podcast is not affiliated by The Walt Disney Company. Just cast members who love celebrating other cast members and reminiscing. Follow Us and Izabelle on Instagram: @TheDisneyConfessionist and @izelleba

Childhood Cancer Awareness Month: Episode 08 - Tracy Whitaker (ALL) - Part Two

We Saved You a Seat

Play Episode Listen Later Sep 30, 2021 35:13

Today, We Saved You A Seat beside Tracy Whitaker for the second half of our conversation. While Tracy has previously worked in education and is a certified Occupational Therapist, she currently works at the Toby Keith Foundation as the Guest Relations and Volunteer Coordinator for the OK Kids Korral. Her work supporting families experiencing a Childhood Cancer diagnosis is impactful and meaningful to those she meets. In today's (part two) episode you'll hear how she continues to work with families through many organizations, partnerships, and programs raising funds and support for those in the community. Her son, Mitchell, continues to have a lasting impact on those who knew him and his family, as well as, those who hear his story and their journey as a family! We are all thankful for the impact the Whitaker family has had on the community and those around them! Thank you Tracy for sharing Mitchell, your vision, and bringing awareness, conversation, education, and support to Childhood Cancer. #ChilhoodCancerAwareness #ChildhoodCancer #AcuteLymphoblasticLeukemia #ALL #Leukemia #SiblingEngagement #JEC #JimmyEverestCenter #14YearsAgo #GoGold #GoMitchGo #KeepFighting #TobyKeithFoundation #OKKidsKorral #OklahomaFamilyNetwork #BeTheMatch

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#16 Trabalhei na Disney, veja no que deu - Parte 3 com Clayson Homem

Desonra pra tua Vaca

Play Episode Listen Later Aug 30, 2021 81:56

Voltamos com mais histórias de Cast Members! Dessa vez recebemos Clayson Homem para compartilhar suas histórias e experiências durante o programa Guest Relations no Walt Disney World Resort. Teve militância, poesia, lágrimas, mãe com 10 crianças, segurança expulsando famílias e finalizamos com uma mensagem motivacional para você seguir seus sonhos. DESONRAS: Família Bolsonaro Declarações de Paulo Guedes Séries ruins AGRADOU OS ANCESTRAIS Álbum: Solar Power Trailer: Homem-Aranha: Sem Volta Para Casa Trailer: Spencer Novos episódios de Por Trás da Diversão Álbum: Pink Tape Série: Nine Perfect Strangers Série: American Horror Story APRESENTADO POR: @clayhomem @augustomoitas @felpsalgado Siga a gente no Instagram e no TikTok Mande sugestões e comentários para: desonrapodcast@gmail.com

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DLW 198: Genie/Genie+/Lightning Lane

DLWeekly Podcast - Disneyland News and Information

Play Episode Listen Later Aug 25, 2021 109:29

This week, a ton of Magic Keys information and questions answered, how it compares to the old Flex pass, new Splash Mountain retheme info, become your own PhotoPass photographer, a new sweet treat, all the details on the Genie+ service coming in the fall, and more! Our 4 year anniversary, plus our 200th episode are coming up and we need your help! Give us a call at (657) 345-4445 and leave us a short message about what you like about the podcast, or anything else that you want to say about our 4th anniversary and 200th episode! Why do you listen? What is your favorite part, why are you a supporter if you are, or anything else you want to share. We will play some of the messages on the 200th episode coming up in a couple of weeks! Please support the show if you can by going to https://www.dlweekly.net/support/. If you want some DLWeekly Swag, you can pick some up at https://www.dlweekly.net/store/. Book your travel through ConciEARS at no extra cost to you! Be sure to mention that you heard about ConciEARS from DLWeekly at booking! If you want some awesome headwear or one of a kind items, be sure to visit our friends over at All Enchanting Ears! You can use the promo code DLWEEKLY10 to get 10% off your order! News: For those Weeklyteers who haven't already purchased their Magic Keys to Disneyland, the Disney Parks Blog has posted a frequently asked questions post to help answer common questions that folks have been wondering. Some of the most important takeaways relate to where and when to buy the Keys. – https://disneyparks.disney.go.com/blog/2021/08/planning-to-purchase-a-disneyland-resort-magic-key-pass-your-top-magic-key-questions-answered/ and https://www.micechat.com/297956-breaking-news-disneyland-delivers-a-new-magic-key-pass-program-replacement/ The day that we post this episode is the big day that the Magic Key program launches at the resort. Magic Key holders will have an exclusive lounge in both parks for a limited time. The Magic Key Terrace in Disney California Adventure will be a permanent location for Keyholders to relax with friends and family, overlooking Route 66 and Avengers Campus. The more limited time location in Disneyland at the old Starcade location will offer charging for cell phones, photo ops, and other perks. The location in Disneyland will be open September 1st through October 31st. – https://www.ocregister.com/2021/08/23/disneyland-sets-opening-dates-for-exclusive-annual-passholder-bar-and-lounge/ We have compared the new Magic Key Enchant level pass to the previous Flex Pass from 2019 many times. This week, The Orange County Register wrote an entire article comparing the two passes. The biggest differences are the lack of “good to go” days that the Flex Pass had, where Flex holders didn't have to make a reservation at all, with the new Enchant level always requiring a reservation. Additionally, the Flex pass had 350 days where guests could use the ticket, compared to the 216 days of the Enchant key. Enchant key holders can make twice as many reservations than the old Flex pass. – https://www.ocregister.com/2021/08/24/magic-key-vs-flex-pass-how-the-new-and-old-disneyland-annual-passes-compare/ Fans wanting to know more about what the retheme of Splash Mountain will entail should check out the video released this week on the Disney Parks Blog. As part of Disney's World Princess Week, they got together some of the creative minds behind the upcoming changes and made a 30 minute short talking all about it. Still no word on when Splash Mountain will be transformed, but this video is a must for those wondering what is next for the attraction. – https://disneyparks.disney.go.com/blog/2021/08/gather-around-the-table-for-a-conversation-and-peek-at-the-latest-developments-of-the-upcoming-attraction-inspired-by-the-princess-and-the-frog/ and https://www.micechat.com/262305-breaking-news-splash-mountain-to-become-princess-and-the-frog-themed/ Since Disneyland reopened at the end of April, Guest Relations had been stationed outside of City Hall in the Tour Gardens. This week, they were able to relocate back into City Hall. Also, one of Tage's favorite things has returned on Main Street – the Market Street fruit cart! This cart is located outside the main doors to the Market House and in front of the Main Street lockers. The location sells a variety of fruit and some beverages. – https://www.micechat.com/299488-disneyland-update-the-winds-of-change-are-blowing/ A lot of guests love the Disney PhotoPass service, but sometimes there isn't a PhotoPass Photographer around when you want that perfect photo! Andres, a Disneyland Resort photo specialist from planDisney shared some of his tips on getting the perfect photos when at the resort. His key points are to get creative, find new locations, be patient, and use what you have. To get all the tips and details on how to make the most of your photos, check out the link in our show notes at dlweekly.net. – https://disneyparks.disney.go.com/blog/2021/08/capture-magical-disney-memories-through-photos-with-tips-from-plandisney-panelist-andres-v/ OMG!! Disney has teased three new characters coming to the Oogie Boogie Bash this year. In a short video released online, they teased a spider toy crawling along to tease Sid from Toy Story, a dress on a mannequin to tease Cruella, and a maniacal laugh and a directors chair to tease Agatha Harkness from Wandavision. – https://www.instagram.com/reel/CS9ih2flBXB/ Halloween is starting to move in around the resort this week. Frontierland already has a lot of Halloween/fall decorations installed, and over at the Haunted Mansion, Jack and his gang are decking the halls. – https://www.micechat.com/299488-disneyland-update-the-winds-of-change-are-blowing/ A new set of ears have arrived in time for the Halloween celebration at the resort. This new set is another balloon set, which features Mickey trick or treating on the clear “balloon” section, with an orange Mickey Balloon design on the inside. The band is black and orange with Boo! embroidered on the side to complete the look. The balloon also lights up! The ears cost $29.99 and can be found around Disneyland. – https://www.disneyfoodblog.com/2021/08/19/halloween-light-up-balloon-ears-have-arrived-in-disneyland/ There aren't many Mickey ears that are for Star Wars fans, but Disney has just released a pair that are almost perfect. The new set feature the Galactic Republic logo on one ear, and the Rebellion logo on the other. On one side of the headband it reads “A long time ago”, with “in a galaxy far, far away” on the other. The material is a faux leather and are $29.99. – https://www.disneyfoodblog.com/2021/08/24/the-perfect-mickey-ears-for-star-wars-fans-dont-exis/ Maleficent fans should be very excited for a new Spirit Jersey that is now available at Elias & Co in DCA. The jersey features yellow and green flames on the bottom, with Maleficent as a dragon silhouette, on a purple jersey, with Disneyland Resort in the same colors as the fire. The fron has the Disneyland “D” with EST. 1955 below and Maleficent breathing fire behind. The jersey can be yours for $74.99. – https://dlnewstoday.com/2021/08/photos-maleficent-spirit-jersey-roars-into-disneyland-resort/ Fire up your Disney+ account! Five new episodes of Behind the Attraction have landed on the streaming platform. Topics this time around include The Castles, The Disneyland Hotel, it's a small world, Trains, Trams, and Monorails, and the Hall of Presidents. All of the new episodes have dropped, so no need to wait weeks to catch all of these episodes. – https://dlnewstoday.com/2021/08/new-episodes-of-behind-the-attraction-coming-to-disney-august-25th-first-look-at-castles-episode/ We have been talking about all the cool innovations that Imagineering have been working on over the last few years, and this week they showed off even more innovations on TikTok! Imagineering's Project Expo is developing exoskeletons which cast members can utilize to interact with guests with larger characters than in the past. Some of the characters that could use this technology include the Hulk, Thanos, Sully, and maybe even a walk around Harold from the Matterhorn! Hopefully we will see these in the parks sooner than later. – https://dlnewstoday.com/2021/08/video-walt-disney-imagineering-releases-footage-of-new-character-exoskeletons-in-action/ Cast Members who are part of a union at the Disneyland Resort will have to be vaccinated for Covid-19, unless they apply for an accommodation through a negotiated process. No date has been set to satisfy this requirement, but cast members who do not get vaccinated and who are not granted an accommodation will be separated from the company with a “yes” rehire status. Disney will be hosting on-site vaccination clinics over the next several weeks. As of July 30th, salaried and non-union cast members had 60 days to get vaccinated. – https://dlnewstoday.com/2021/08/breaking-disney-reaches-agreement-with-unions-all-unionized-cast-members-will-be-required-to-be-vaccinated-against-covid-19/ Walt Disney World is kicking off “The World's Most Magical Celebration” for it's 50th anniversary starting on October 1st! Four of the merchandise collections will be available on shopDisney that same day! The Celebrations collection features favorite characters on items including Mickey ears, Dooney & Bourke accessories, apparel, plus, and more. The Castle Collection is inspired by Cinderella Castle, and will feature Spirit Jerseys, Minnie ears, and button-down shirts. The Vault Collection offers reproduction of items from the Walt Disney Archives. Finally, the Earidescent Collection features the color scheme from the 50th anniversary on all kinds of items. – https://dlnewstoday.com/2021/08/walt-disney-world-50th-anniversary-merchandise-collections-to-release-in-parks-and-on-shopdisney-october-1st/ For guests that want a fun way to hold their sundae over at Disney California Adventure, there is a new Together Again Mickey Ear Hat Bowl with Sundae. The sundae comes with a choice of sundae options, including The Oswald, Mint Chocolate Chip, Chocolate Chip Cookie Hot Fudge, Strawberry, or Mocha Almond Fudge, and is served in a Mickey Mouse Ear Hat Bowl. The bowl is similar to the one at Award Wieners previously. The sundae isn't served directly in the bowl, but in a cup that is placed in the bowl. Grab one today for $13.99 at Clarabelle's. – https://www.disneyfoodblog.com/2021/08/17/a-new-mickey-ear-hat-souvenir-bowl-has-arrived-in-disneyland/ Discussion Topic: Disney Genie Program https://d23.com/exclusive-disney-parks-experiences-and-products-chairman-josh-damaro-details-what-guests-can-expect-from-disney-genie/ https://disneyparks.disney.go.com/blog/2021/08/introducing-disney-genie/ https://www.disneyfoodblog.com/2021/08/18/new-virtual-features-being-added-to-disneys-disability-access-service-program/ https://www.themeparkinsider.com/flume/202108/8436/ https://www.micechat.com/299238-breaking-disney-parks-news-new-disney-genie-service-replaces-fastpass-more-this-fall/ https://www.micechat.com/299266-disney-parks-news-mobile-das-scheduling-and-virtual-pre-qualification-coming-this-fall/

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#100 Thoughts on Hardwiring Magic In Your Organization and "What A Productive Meeting Looks" Like w/ Dan Cockerell

The Scott Townsend Show

Play Episode Listen Later Jun 26, 2021 49:01

Sponsored by:Pops Daylight Donuts - https://bit.ly/3x6DvOxCastafly Outdoor Adventures YouTube channel - https://bit.ly/3aojRnEIn the 100th episode of The Scott Townsend Show, Dan Cockerell returns to talk about 2 subjects...his new booklet, Hardwiring Magic, and what productive meetings look like. Hardwiring Magic https://amzn.to/35RBHg2How's The Culture In Your Kingdom https://amzn.to/3w1PfjGDan is the former Vice-President of the Magic Kingdom, Walt Disney World, Florida.He attended Boston University, graduating in 1991, where he earned a Bachelor of Arts degree in Political Science.Upon graduation from Boston University in 1991, Dan moved to Florida and worked as a parking attendant at Disney's Epcot Center. Subsequently, he joined the Disneyland Paris Management Trainee Program as part of the opening team and moved to France in 1992.While working in Paris, Dan held various management positions in Parking, Ticketing, Guest Relations, Food & Beverages, and Human Resources.After spending 5 years in France, Dan relocated to Florida and held a variety of executive roles at the Walt Disney World Resort, both in the theme parks and resort hotels. In his last 9 years with the company, he was successively Vice President of Epcot, Vice president of Disney's Hollywood Studios, and eventually Vice President of the Magic Kingdom where he led 12,000 cast members and entertained over 20 million guests annually.He earned his MBA in 2001 at the Crummer School of Business at Rollins College.In addition to his operational responsibilities, Dan was a keynote speaker for the world-renowned Disney Institute for 18 years. He has addressed open-enrollment participants from all over the world as well as attendees in custom programs including the USAA Bank, General Motors, the U.S. Department of State, the U.S. Army, the Southern Methodist University Business School, Porsche A.G., and United Airlines.He served on the board of Junior Achievement of Central Florida from 2004 to 2018, and was Chairman in 2010.After a fulfilling and exciting 26-year career with the Walt Disney Company, Dan and his wife Valerie made the decision to set out on a new venture and start their own consulting and speaking business.Dan Cockerell's contact info:dan@dancockerell.comLinkedIn – https://www.linkedin.com/in/dancockerell/Instagram – https://www.instagram.com/dancockerell/Facebook – www.facebook.com/dancockerellspeakerPodcast - https://podcasts.apple.com/us/podcast/come-rain-or-shine/id1437751763Send me an email at scott@scotttownsend.info if you would like to leave a comment, have a question, or would like to add to the conversation. ► Subscribe to my Youtube channel --- https://bit.ly/3iV8sOTYou can look for these episodes every week, so please hit SUBSCRIBE to stay in the loop for each new show!The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2I get a cut of the merchandise sold.I ♥ my podcast host @Buzzsprout. This link will get us both a $20 Amazon gift card if you upgrade! https://www.buzzsprout.com/?referrer_id=1087190 #You can join me over at Goodreads to find out what I've read, what I'm reading, and what I want to read in 2021http://bit.ly/2PYSIjRR

127. The Main Street Photopass Plaid

confessions main street walt disney company magic kingdom concierge plaid disney cast members photopass caribbean beach guest relations

Play Episode Listen Later May 27, 2021 44:43

In this episode of “Confessions of a Disney Cast Member”, we are joined by Bobby Asen who sprinkled his pixie dust as Main Street Operations, Photopass in Magic Kingdom and Concierge at Caribbean Beach, before moving on to work as Guest Relations cast member for the mouse. Bobby also runs his own pop culture podcast called "Guiltless Pleasures", which is available to listen to on all streaming platforms. His podcast Instagram is @guiltlesspleasurespod This podcast is not affiliated by The Walt Disney Company. Just cast members who love celebrating other cast members and reminiscing. Follow Us and Bobby on Instagram: @TheDisneyConfessionist and @bobbyasen

Episode Number #35 - Create & Manage a Positive Online Reputation – From “Google My Business” to Online Reviews, Your Brand & Reputation Are the Essential In Your Business

Expert in You Podcast with Ann Carden

Play Episode Listen Later May 26, 2021 34:08

Episode Summary - Reviews help to create your brand credibility. Having all the information online has changed the way people purchase; they prefer to check online feedback and ask for recommendations from friends & families before making any buying decisions. For any business, it's essential to have a proper review management process as it plays an important role in your overall marketing strategy. In this episode, we discuss the strategies for managing online reputation and how you can grow your business by creating a positive image of your brand. Key Points: Name of the Guest - Laurie Hurley About the Guest - Laurie Hurley is an entrepreneur who started in the digital world back in 2008. Prior to the prevalence of the internet as a marketing tool, Laurie worked in Retail Management and Buying and the Hospitality industry in Executive Management and Guest Relations. Being face to face with customers and guests all day really primed her to focus on Customer Care for essential businesses, franchises, and multi-location businesses like restaurants and hotels. Through her Review Response services (online reputation management) and a strong focus on Google My Business, Laurie has created a portfolio of companies that rely on her to increase customer retention, loyalty, and revenue! She and her team answer reviews personally and will top over 100K reviews by June of this year. When not working, Laurie enjoys the Southern California weather, and you can find her hiking in the mountains across the street from her home. Social Links of the Guest - Website - https://www.socialmeetsdigital.com Facebook Profile - https://www.facebook.com/SocialMeetsDigital/ LinkedIn Profile - https://www.linkedin.com/in/lauriehurley/ Offer - A 30-minute call with Laurie on anything related to Google My Business or Online Reputation Management. Visit her website and click on Contact Us or the calendar that pops up. About the Host: Ann Carden is a highly sought-after Expert Business Growth Consultant, Marketing Strategist, three-time published Author, and a #1 Bestselling Author, and Professional Speaker for small businesses and entrepreneurs. With more than forty-one years of business experience and coaching and consulting hundreds of coaches, entrepreneur's and owners in more than forty different industries to more success, Ann knows what it takes to succeed in all areas of business. After spending thirteen years in corporate business management, Ann started her journey as an entrepreneur building businesses for herself for twenty-nine years. Her first business started out of financial hardship and Ann was able to propel that business into the international market (before the internet.) After selling that business, she went on to start and build five more businesses to succeed. She has sold those businesses and today has a passion for helping small business owners and entrepreneurs build their success. She has been featured on the affiliates of ABC, NBC, CW, and FOX, among many other media outlets. Her articles have been published on Small Business Trendsetters and Business Innovators Magazine, and she has been a featured guest on multiple podcast shows such as; “Business Innovators Radio” podcast which can be heard at: BusinessInnovatorsRadio.com/Ann-Carden. She was also chosen as one of the top coaches in the world by Six-Figure Coach Magazine. Through the years Ann has educated thousands of professionals through speaking, workshops, seminars, and online platforms as a Speaker. Social Links: Linkedin: http://www.linkedin.com/in/business-consultant-coach Youtube: https://www.youtube.com/anncarden Facebook: https://www.facebook.com/Ann-Carden-A-Carden-Inc-110882230558068/

RNV 89: Jim Morris | Charles Krug Winery

Rock'N Vino: A Pairing of Music & Wine

Play Episode Listen Later Mar 22, 2021 37:50

Today we chatted with Jim Morris, VP of Guest Relations at Charles Krug Winery. He shares with us how they shifted their focus and persevered during the pandemic with virtual tastings, virtual comedy and many other creative and fun ideas. Now, as the world begins to reopen, they've partnered with The Blue Note in Napa on a series of outdoor concerts slated to begin in May. We're so excited to talk about the return of live music!

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78. VIP Disney Adventures Are Out There

disney confessions adventures walt disney company hanneke disney vacation club disney cast members disney adventures disneyland california guest relations

Play Episode Listen Later Mar 9, 2021 69:14

In this episode of “Confessions of a Disney Cast Member”, we are joined by Hannake Sohnen who has had an incredible journey with the Disney company, initially starting in attractions at Disneyland California, to Guest Relations, then to Adventures by Disney and finally with Disney Vacation Club. This podcast is not affiliated by The Walt Disney Company. Just cast members who love celebrating other cast members and reminiscing. Follow Us and Hanneke on Instagram: @TheDisneyConfessionist and @hannake_sohnen

Amplifying Black Voices: Larry Perkins

CanesCast

Play Episode Listen Later Feb 22, 2021 69:16

Larry Perkins is the Vice President of Guest Relations and an Assistant General Manager for PNC Arena. Perkins chronicles his humble beginnings in rural North Carolina, his journey to New York City with only $1.72 to his name and his path to leadership today. Perkins also explores how he's experienced racism and explains why he wears a suit every day.Amplifying Black Voices is a CanesCast podcast series that elevates stories from the Black community in and around hockey in an effort to promote diversity and inclusion. The Carolina Hurricanes are proud to celebrate Black hockey history and highlight our year-round efforts to strengthen our relationship with the Black community.

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50. Drinking Water & Spilling Tea with Francis D