The Successful Contractor Podcast

Jason Barbee is a plumbing technician who didn't just sell — he installed nearly $1M in residential plumbing last year. Even more impressive, Jason is a 5-time Plumbing Sales Crown Champion; he's 26 years old and already sold & installed over $4M in residential plumbing in his short career. From humble beginnings helping his future father-in-law lift water heaters, to dominating full-service residential calls today, Jason shares the real story behind his rise — and the mindset shifts that changed everything.  In this episode, you'll hear: How Jason builds trust on every call — and turns “quick fixes” into whole-home inspections Why he never solves the problem before he arrives — and how that helps him keep his mind open His secrets to handling drain cleaning calls like a superhero (and turning panic into profit) The role of empathy, education, and options in what some call “upselling” — but Jason calls “doing the job right” How following the CertainPath 6-step process helped skyrocket his KPIs from $16K to $404K in less than a year Jason's favorite lines for introducing water heater replacements — even when that's not why he was called His unique strategy for earning customer permission to inspect and price the entire home's plumbing system Why training, role-playing, and DISC profiling are non-negotiables in his shop's daily culture How financing and well-structured options helped close $10K–$15K+ jobs with less resistance What younger techs can do TODAY to start writing their own ticket to success — no shortcuts, just clarity  If you're a service tech, manager, or business owner, this is a masterclass in modern residential plumbing service — packed with actionable takeaways and honest insights from someone who's doing it at the highest level.  Don't miss this inspiring, practical conversation with one of the industry's top performers.  Show Notes The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,200+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.   FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ 

Blayne Ippolito went from addiction and homelessness to managing a team of high-performing electricians and selling and installing over $680K in residential electrical work with $1M in his sites this year. His journey is raw, powerful, and packed with lessons for anyone in the trades.  In this episode of The Successful Contractor, Blayne opens up about the pain that shaped him—and the purpose that drives him today. Now a sales manager with MZ Electric in Littleton, Colorado, Blayne trains his techs five days a week, blends emotional intelligence with process, and closes jobs with $4,000 average tickets. But what really sets him apart is how he leads with service, connection, and trust.  You'll learn: How Blayne's early life and recovery shaped his mission in the trades His approach to consultative sales that build massive trust with homeowners Why presenting tiered pricing options builds credibility—and increases close rates How he eliminates objections early using CertainPath's StraightForward Pricing Guide What it means to be a friend first, electrician second in a customer's home His mindset tools for resetting between calls, including gratitude and meditation The emotional training sessions he runs on Wednesdays—including one centered on the phrase “Justify Your Existence” Why fear is the biggest sales killer—and how techs can beat it The story of a homeowner who cried reading his bio—and trusted him over a cheaper bid What it takes to move from technician to trusted leader of a service team  Blayne's story isn't just about closing big tickets. It's about becoming the kind of person others believe in. Whether you're a tech, a leader, or someone just looking to find more meaning in your work—this is a conversation you won't forget.  Show Notes The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,200+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.   FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ 

Jared Dean isn't winging it — he's a master HVAC sales tactician. With over two decades in the industry, Jared has developed a precise, proven process that earns trust, overcomes objections, and closes premium HVAC systems at a staggering $25K average ticket with a 64% closing percentage.  Jared works just three days a week in the field, serves full-time as a pastor, and still sold $3.5 million last year. In this conversation, he opens up his playbook — step by step.  What you'll walk away with: The first 10 minutes that make or break the sale — Jared's subtle script to uncover decision-makers and secure time commitment without pressure. How to “price-condition” like a pro — Set the stage for high-ticket HVAC sales without triggering objections. The four-option close that boosts average ticket and drives confident, fast decisions. How storytelling + strategic vulnerability generate instant trust (and eliminate hard closing). What to say after they say “yes” — Jared's post-sale move that slashes cancellation rates. The 5-minute habit that separates amateurs from elite sales pros — and accelerates long-term mastery.  Jared proves you don't need to work 60-hour weeks or be a natural-born closer to dominate in residential HVAC sales — you need a system, heart, and the discipline to follow through.  Show Notes The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,200+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.   FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ 

Back by overwhelming demand, Sean Mitchell returns to The Successful Contractor — and this time, he's not holding anything back.  

In this powerful episode of The Successful Contractor, host Bob Houchin sits down with retiring coach, trainer, and mentor Michael Zeller — a man who's impacted thousands of lives through his 40-year career in business, leadership, and service. This isn't just a retrospective. It's a masterclass in life and business. From growing up in a working-class Long Island family to building a body shop, scaling through Enterprise Rent-A-Car, and eventually becoming one of the most beloved coaches at CertainPath, Michael shares the pivotal moments, lessons learned, and wisdom earned through decades of doing the hard work — and helping others do it better. This conversation is filled with emotion, honesty, and insight that every contractor — from business owner to technician — needs to hear. In this episode, you'll learn:·        The values Michael's parents instilled that shaped his lifelong work ethic·        Why he walked away from his own business to take a trainee position — and never looked back·        The power of staying humble and becoming a student, even after success·        What makes a great manager — and why most owners get it wrong·        The true reason great employees leave… and what to do to keep them·        How to coach your team instead of bossing them around·        The “cotton candy” of Michael's career — and what lights him up·        Why your team needs opportunity — and how giving it builds loyalty Michael's story is full of teachable moments, humor, and heart. If you've ever struggled with leadership, building culture, or wondering if you're really making a difference, this episode is for you. It's not just a farewell. It's a roadmap. And it's one you'll want to revisit again and again. “We love you, Michael, and there's nothing you can do about it.” Watch the full interview now on The Successful Contractor YouTube channel. And to build your own successful home service business, visit CertainPath.com Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/

In this episode of The Successful Contractor, host Bob Houchin sits down with Carl DiBene, the Director of Training at CertainPath, to uncover game-changing strategies for running a profitable home services business. With decades of experience—including managing $500M in sales at one time—Carl shares hard-earned lessons and proven tactics to help contractors succeed. 

In this episode of The Successful Contractor, host Bob Houchin sits down with Josh Moran, Founder & CEO of VitalStorm, a premier digital marketing agency for the home services industry. If you've ever felt lost in the world of search marketing—wondering where your money is going and why your ads aren't converting—this episode is for you! Josh shares hard-earned insights from years of helping contractors maximize their digital presence, grow their revenue, and avoid costly marketing mistakes. Whether you're a small business owner just starting out or a multi-million-dollar contractor looking to refine your strategy, this conversation is packed with valuable takeaways. What You'll Learn in This Episode:·        Demand Capture vs. Demand Creation – Why understanding this difference is the key to smarter marketing investments.·        SEO vs. PPC – Which strategy gives you the best ROI, and how should you balance both?·        The Hidden Costs of Switching Agencies – What contractors need to know before making a move.·        Why Digital Ads Fail – The biggest mistakes contractors make with paid search and how to fix them.·        How to Adjust Your Search Marketing as You Grow – When to expand, where to allocate budget, and how to scale up effectively.·        YouTube & TikTok for Contractors? – How video marketing fits into your digital strategy and what actually works.·        AI & The Future of Search Marketing – Will homeowners find plumbers through ChatGPT instead of Google? Josh explains what's coming next.·        Why CertainPath Members Have an Edge – How being part of CertainPath makes it easier to execute a winning marketing strategy. Josh also shares his unique journey from working in the trades to running a top-tier marketing firm—and why his deep understanding of the contractor mindset gives him an advantage in the digital space. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/

n this episode of The Successful Contractor, host Bob Houchin sits down with Austin Rohleder, Marketing Director at Integrity Home Exteriors, to break down how they grew from a $6.8MM business in 2019 to peaking at $14.5MM. From digital marketing to canvassing to TV ads, Austin shares his insights into what works—and what doesn't—for home service companies looking to scale. Key Takeaways from This Episode: The Growth Story: How Integrity Home Exteriors nearly doubled in size in just a few years. Canvassing That Converts: The shift in their door-to-door strategy that unlocked $7MM in revenue. Avoid This Marketing Mistake: Why their first approach to TV ads in Detroit flopped—and how they fixed it. Managing from Afar: How the owner of Integrity Home Exteriors runs the business from Ireland while doing mission work. The SEO Strategy That Works: Why location-based pages are a game-changer for local businesses. How to Lower Your LSA Costs: The one tweak that helped control skyrocketing Local Service Ad expenses. Hiring Smarter: Why Integrity Home Exteriors outsourced SEO and social media management to the Philippines—saving thousands while increasing output. Branding vs. Call-to-Action Ads: How to balance TV and radio messaging for maximum impact. The Power of Customer Retention: Why re-inspections and follow-up calls are now driving unexpected sales. The CertainPath Advantage: How being part of the CertainPath family helped them scale faster and more efficiently.  If you're a home service business owner looking for real-world marketing and operational strategies that drive revenue, you won't want to miss this episode.  Show Notes The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.   FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ 

How does a small, family-run electrical business scale from $750K to $4M in revenue? Jayme Luersen, dispatcher-turned-operations manager at Home Team Electric, shares her incredible journey of transforming a business through training, technology, and leadership. In this episode, we cover:·        From Data Entry to Leadership: How Jayme went from doing paperwork to managing a high-performance team.·        Scaling a Family Business: How Home Team Electric grew from five employees to 19—and what you can learn from their success.·        The Power of In-Person Training: Why in-person training beats online learning and accelerates employee growth.·        Mastering Dispatch and Call Taking: The systems that helped Home Team Electric increase booking rates and minimize missed opportunities.·        How to Train Call Takers for Immediate Success: The exact onboarding process that ensures new hires thrive.·        Dealing with Cranky Technicians: The key to managing strong personalities and keeping technicians motivated.·        Women in Contracting: How Jayme is proving that women can thrive in the home services industry.·        ServiceTitan Secrets That Improve Efficiency: The simple debrief process that slashed callbacks.·        Building a Legacy in the Trades: Why Jayme is determined to take over the family business and what it means for the next generation.·        Why CertainPath Was the Game-Changer: The systems and strategies that helped Home Team Electric scale. Whether you're a contractor, a dispatcher, or a business owner looking for ways to scale, this episode is packed with insights to help you grow. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/

In this episode of The Successful Contractor, host Bob Houchin sits down with Mike Bears from Paul the Plumber to break down the incredible 200% growth that took their business from $4 million to $12 million—in just three years! How did they scale so fast while maintaining quality, profitability, and customer satisfaction? Mike shares the hard-earned lessons, systems, and strategies that transformed their company into a multi-trade powerhouse. Here's what you'll learn in this episode:·        The Game-Changing Sales Training – How CertainPath training helped their techs close more jobs, increase average tickets, and boost conversions.·        HVAC Lead Flipping 101 – How to properly flip HVAC service calls into replacement leads without being pushy.·        Techs vs. Full-Time Salespeople – When and how they transitioned from technicians selling to dedicated comfort advisors—and why it changed everything.·        Avoiding Callbacks & Service Mistakes – The quality control processes & checklists they implemented to reduce rework and improve efficiency.·        The Biggest Scaling Mistakes – What they got wrong during their rapid expansion—and how they fixed it before it hurt their bottom line.·        Mastering Digital Marketing – The SEO, PPC, and branding strategies that put them ahead of the competition and filled their call board.·        Adding New Trades Successfully – How they expanded into HVAC and electrical without neglecting their core plumbing business.·        How to Learn from Competitors – Why shop tours and networking have been some of their biggest growth accelerators.·        Warehouse & Inventory Management – How they overhauled their inventory process to stop wasting money and keep trucks stocked properly.·        Building a Strong Leadership Team – The key hires that allowed Paul the Plumber to scale while maintaining control and profitability. Whether you're a small contractor looking to scale or a seasoned business owner trying to take things to the next level, this episode is packed with actionable insights that will help you increase revenue, improve efficiency, and build a thriving service business. #HVACGrowth #ContractorSuccess #BusinessScaling #TheSuccessfulContractor #PaulThePlumber #CertainPath 

In this episode of The Successful Contractor, host Bob Houchin interviews Sonya Fryar and Missy Jones of CertainPath about how to build and manage a thriving call center. These two industry experts share their best-kept secrets for creating a positive call center culture, hiring the right team members, and tackling the biggest challenges head-on. Whether you're a small business owner just starting out or managing a growing team, this episode is packed with actionable advice and inspiring stories you don't want to miss! Highlights from the episode include:·        Creative ways to avoid burnout and keep your call center staff engaged, including themed office events like ‘Talk Like a Pirate Day.'·        The 6 most common problems call centers face—and how to fix them.·        What makes a great dispatcher: The must-have traits that can turn chaos into order.·        How to motivate your team with fun incentives like “$2 Tuesdays” and treasure chests of rewards.·        Tips for successful outbound calling—and why it's a must-have for modern contractors.·        How to hire and train the right CSRs to ensure stellar customer service and high booking rates.·        When to hire a dedicated call center manager—and the qualities to look for in this crucial role.·        The power of technical training for CSRs and dispatchers—and how it can set your business apart.·        Why tracking call center KPIs is key to long-term success.·        Real-life stories of contractors who transformed their businesses through CertainPath's coaching. Sonya and Missy also open up about their personal journeys in the trades and how they found their calling at CertainPath, where they help contractors succeed every day. Their passion for the industry and genuine care for people shines in every moment of this conversation. This is more than just a podcast episode—it's a blueprint for running a high-performing call center that boosts your business and changes lives. Don't miss it! Watch the full episode now on The Successful Contractor YouTube channel!" Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/

In this episode of The Successful Contractor, host Bob Houchin sits down with Brandon Oswalt, owner of Oswalt Sewer, Rooter, & Plumbing Repair in Bossier City, LA. Brandon's story is nothing short of inspiring—from dropping out of school in eighth grade to building a thriving plumbing company with over 100% growth in just two years. Brandon shares the strategies that helped him achieve remarkable growth, including how he leveraged CertainPath to streamline operations, improve pricing, and create a business that supports his passion for hunting and family life. The conversation dives into the challenges of scaling, implementing changes like StraightForward Pricing, and building a team that aligns with company values. Catch the standout moments, including Brandon's candid thoughts on pricing strategy, the impact of investing in the right tools, and why he says CertainPath is worth four times the price. This is a must-listen for plumbing professionals and any business owner looking to take their company to the next level. Ready to grow your business? Tune in now! Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/

In this episode of The Successful Contractor, host Bob Houchin sits down with Rob Mafes, owner of Global Cooling in Clermont, FL, to uncover the inspiring story behind his business transformation. Rob shares how he grew his HVAC company by a stunning 67% in just a year, all while working remotely from Italy. Learn how he tackled the challenges of pricing, hiring, and processes to create a thriving company that now operates like a well-oiled machine. Key moments include:·        The importance of sending the right tech to the right call·        Why Profit Day was a game-changer for Rob's business—and life·        How investing in training and processes shifted Global Cooling's trajectory With actionable takeaways and heartfelt lessons, this is a must-watch for any HVAC professional looking to grow their business while regaining control of their time.

What does it take to transform a modest family plumbing business into a multi-million dollar powerhouse? In this episode of The Successful Contractor, Bob Houchin sits down with siblings Grace, Noah, and Levi Dean of Dean's Plumbing in Beaverton, OH, to unpack their incredible journey. From growing up in a household of ten siblings and homeschooling to taking over their parents' basement-run business, the Deans share the challenges and triumphs of scaling to $4.5MM with 25% net profit.Discover how they implemented new software, leveraged StraightForward Pricing, and brought structure to chaos—all while navigating the dynamics of working with family. Highlights include Grace's insights on QuickBooks, Noah's inventory solutions, and Levi's unique approach to recruitment. Watch this episode for practical tips, heartfelt stories, and valuable takeaways for every home service professional. Subscribe nowShow NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

In this episode of The Successful Contractor, host Bob Houchin sits down with Brian and Britt Simcox of Brigham Heating and Cooling, Inc., a family-run business in Utah with over 40 years of history. The Simcox's share how they turned a legacy business into a thriving $2M operation through perseverance, process implementation, and a commitment to continuous improvement. From navigating the early days of shoebox accounting to utilizing cutting-edge software and streamlined processes, their journey is packed with actionable insights for any contractor or small business owner. Learn how they leveraged training, embraced change, and invested in their community to build a sustainable business. Whether you're managing a family business or looking for growth inspiration, this episode is a must-listen! Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services?  In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools.  Simply to go synchronybusiness.com/toolbox to explore and learn more.    HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.  pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby's unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby's direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Visit the link in the description to get started. https://get.pulsem.me/pm-plus-certainpath  Bradford White. Bradford White is here to help you go tankless! Bradford White's Infiniti® GS and GR tankless gas water heaters are built to meet today's needs for efficiency and performance. These products fit a wide variety of both residential and commercial applications, and they're ENERGY STAR® certified. Both models offer a robust stainless-steel heat exchanger, cascade and common venting options, plus the Infiniti® GR has a built-in recirculation pump. Enjoy continuous hot water on demand in a convenient, compact design for added flexibility with Bradford White's Infiniti® GS & GR tankless gas water heaters. To learn more, visit forthepro.bradfordwhite.com.  Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors.  CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.  Staples - Staples is the leading provider in office supplies offering a vast selection of products and services. 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In this episode of The Successful Contractor, host Bob Houchin interviews Devoe Ward, Strategic Account Executive at Trane Technologies, to discuss the upcoming refrigerant changes impacting the HVAC industry. They delve into the phase-out of R-410A and the introduction of R-454B, the challenges contractors face, and the tools and training needed to adapt. Devoe shares valuable insights on how manufacturers, distributors, and contractors can prepare for this transition, while highlighting Trane Technologies' commitment to innovation and support. Tune in for expert advice on navigating this pivotal industry change and positioning your business for success in 2025 and beyond.Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Redesign. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.

On this episode of The Successful Contractor, host Bob Houchin speaks with Carol and Kerry Adkins, the dynamic couple behind OnTime Service. Learn how they transformed their company from a company doing new construction electrical work into a multi-trade, residential services $27 million powerhouse with multiple locations and service offerings across Alabama. With guidance from CertainPath, formerly Success Group International (SGI), Carol and Kerry embraced proven systems and strategies that propelled their business to new heights. They discuss how CertainPath's resources and community support gave them the confidence and framework to grow sustainably, even during challenging times. For contractors and business owners looking to scale, this conversation is packed with eye-opening insights and actionable takeaways.Tune in to learn:· Hiring and Cultivating Exceptional Managers: How Carol and Kerry identified, trained, and promoted the right people from within to drive OnTime's multi-location success.· Secrets to Managing Managers for Consistency Across Locations: Proven methods they use to ensure every manager upholds the same standards, drives profitability, and maintains the company culture.· Mastering Multi-Trade Success: How they added HVAC and plumbing to their electrical services and managed the complexities of rapid growth.· Overcoming Expansion Hurdles: From recruitment challenges to staying profitable in new markets—real talk on the toughest obstacles they faced and how they conquered them.· Navigating Private Equity with Purpose: Why the Adkins' chose to partner with private equity, how they evaluated potential partners, and what it takes to find the right cultural fit.· A People-First Approach: Why Carol and Kerry believe hiring the right people and building a strong culture was the backbone of their success.· Proven Marketing Tactics that Worked Wonders: Hear about their breakthrough with cable TV ads, chamber partnerships, and community visibility that set them apart.· Maintaining Profit Margins with Inventory and Cost Controls: Real-world tactics for managing inventory and reducing costs across a growing business.· Growth Without Losing Control: Strategies for expanding locations, adding trades, and building a scalable business without sacrificing quality or control.· Planning for Succession and Legacy: How they prepared their business for the future, built a lasting culture, and strengthened their team with CertainPath's support and insights.If you're looking for inspiration and guidance on how to take your business from startup to industry leader, you won't want to miss this episode!Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Redesign. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.Amana. Amana® brand is a premium brand from Daikin, the world's #1 indoor comfort solutions company with over 20,000 employees in just North America! Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues todeliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube.Goodman. There is a good reason that Goodman® is one of the biggest names in cooling, heating, and energy-efficient home comfort. The brand has been around for over four decades, continues to produce one of the best values for high-quality HVAC equipment in the industry, and is easy to sell, install and maintain. Goodman's continuous efforts have helped contribute to the success of many HVAC contractors, like you. Goodman produces a complete line of residential ducted split systems and packaged units. The company's product line is supported by numerous technology enhancements, including the award-winning AlumaFin7™ evaporator coil. This evaporator coil provides an efficient option for installations in space-constrained homes. The drain pan and cabinet door design provide enhan...

In this episode of The Successful Contractor, host Bob Houchin sits down with Julian Burrell, owner of You and Us Mechanical in the Bronx, New York. Julian shares his inspiring journey from growing up in Jamaica to building a growing HVAC business in one of the toughest markets in the world. They dive into his early career struggles, including being laid off during the 2008 recession and dealing with unpaid government contracts, to finding a path to success through mentorship and education. Julian also discusses the pivotal changes he's beginning to make to his business model, the importance of networking within the industry, and his ambitious goals for the future.The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Staples. Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.pulseM + Customer Lobby. pulseM + Customer Lobby is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby's unique algorithm follows up with your customer base at the optimal time to produce a response. CustomerLobby's direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Click here to get started: https://get.pulsem.me/pm-plus-certainpathShubee. It's time again to get Covered for the Cause with ShuBee! This October, ShuBee is running an awesome cause marketing campaign supporting an incredible organization dedicated to supporting families affected by a breast cancer diagnosis. Throughout October, ShuBee is committed to making a difference. For every pink product purchase, 5% of the proceeds will be donated directly to their partnered organization. Build relationships with your customers, show you care, and support a great cause by decking your team out in pink! This is an awesome opportunity to create your own campaign to support those in your community affected by Breast Cancer. Be a part of the fight and show you care! Visit ShuBee's website at www.shubee.Com, or call us to join the fight alongside United in Pink and countless families impacted by breast cancer. Get Covered for the cause with ShuBee this OctoberReece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools. Simply to go synchronybusiness.com/toolbox to explore and learn more.Rheem- Brothers Richard and Donald Rheem founded Rheem Manufacturing Company in Emeryville, California in 1925. The company has produced a number of cutting-edge products in its 89 years of operation. Today, Rheem is North America's only manufacturer of HVAC, water heating, pool/spa heating, and commercial refrigeration solutions. For more information, go to rheem.com.Ruud is an industry leader for total heating and cooling solutions. With more than 85 years of experience in HVAC, Ruud has honed the art of producing reliable solutions that deliver high efficiency and lower operating costs. Today's economy isn't about product lines; it's about product solutions. Whatever your interests or needs; whatever your heating or cooling application, Ruud has a reliable, cost-effective solution to meet it. Go to www.ruud.com for more information

In this episode, we sit down with Ginny Fowble and David Ford from Linn's Plumbing to explore how they leveraged CertainPath's strategies to turn their small-town family business into a thriving $2 million operation. Ginny, who transitioned from a career in banking to take over the family business, shares her journey of navigating the complexities of running a trades company and how CertainPath (formerly SGI) provided the roadmap for success during uncertain times, including the pandemic. David, a former apprentice who grew into a leadership role, offers insights into how their focus on employee culture and process improvements have boosted team morale and profitability. Learn how they implemented service fees, refined their pricing, and used CertainPath's resources to build a sustainable legacy that's poised for future growth.  Show Notes The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.   FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/  Thank you to our sponsors: Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors.  CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.   HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.   Shubee. It's time again to get Covered for the Cause with ShuBee! This October, ShuBee is running an awesome cause marketing campaign supporting an incredible organization dedicated to supporting families affected by a breast cancer diagnosis. Throughout October, ShuBee is committed to making a difference. For every pink product purchase, 5% of the proceeds will be donated directly to their partnered organization. Build relationships with your customers, show you care, and support a great cause by decking your team out in pink! This is an awesome opportunity to create your own campaign to support those in your community affected by Breast Cancer. Be a part of the fight and show you care! Visit ShuBee's website at www.shubee.Com, or call us to join the fight alongside United in Pink and countless families impacted by breast cancer. Get Covered for the cause with ShuBee this October   Staples. Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.    Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.    

In this insightful episode, we sit down with Brian and Janal Reid, owners of Serveway Heating and Air Conditioning, to explore their journey of building a thriving HVAC business. Learn how this dynamic husband-and-wife team went from working out of a pickup truck to running a successful company that's smashing growth goals year after year. They reveal their secret to success, including: ·        Why hiring for culture is more important than skills.·        How their faith-driven leadership has shaped their business values.·        The game-changing impact of CertainPath, from training to accountability.·        Their mission to solve the skilled labor shortage through the Next Generation of Tradesmen Foundation.·        How goal-setting and team motivation are driving 20%+ year-over-year growth. Whether you're a contractor, entrepreneur, or aspiring business owner, this episode is packed with actionable tips and inspiration to take your business to the next level! Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Shubee. It's time again to get Covered for the Cause with ShuBee! This October, ShuBee is running an awesome cause marketing campaign supporting an incredible organization dedicated to supporting families affected by a breast cancer diagnosis. Throughout October, ShuBee is committed to making a difference. For every pink product purchase, 5% of the proceeds will be donated directly to their partnered organization. Build relationships with your customers, show you care, and support a great cause by decking your team out in pink! This is an awesome opportunity to create your own campaign to support those in your community affected by Breast Cancer. Be a part of the fight and show you care! Visit ShuBee's website at www.shubee.Com, or call us to join the fight alongside United in Pink and countless families impacted by breast cancer. Get Covered for the cause with ShuBee this October  Staples. Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.   Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®. 

In this value-packed episode, Bob Houchin sits down with Chris Vance, a marketing expert and coach at CertainPath, to discuss the key strategies every home service contractor needs to scale their business. Chris dives deep into actionable marketing insights for the HVAC, plumbing, electrical, and roofing trades, covering everything from branding basics to advanced digital marketing tactics. Whether you're a two-truck operation or looking to grow TO A $100MM home services business, Chris shares practical advice on optimizing your marketing budget, leveraging your brand, and staying ahead of the competition. Plus, they explore how to weather the shoulder season and highlight the importance of maintaining customer relationships. Tune in for expert tips and real-world strategies that will take your business to the next level!  Show Notes The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.   FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/  Thank you to our sponsors: Moen.  As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen, bath, and smart water security products, each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Moen strives to be the most durable, reliable, and easy to install brand of faucets. Moen leans on Pros to help continue to drive consumer innovation needs and influence Moen's engagement with consumers in a meaningful way. For More information, visit https://plumber.moen.com/    HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.   Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.    Amana. Amana® brand is a premium brand from Daikin, the world's #1 indoor comfort solutions company with over 20,000 employees in just North America!   Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube.   Shubee- ShuBee makes it easy to take your customer service to the next level. Show your clients you care with their full line of extra-large, extra durable products made specifically to protect their home or business. ShuBee products were made by service professionals for service professionals. None of those cheap, thin shoe covers that tear on the job. Their booties are made tough. They have surface protection products for every floor type to make sure you don't leave behind scuffs or scrapes. And don't forget their coveralls. Made with an extra long torso for ease of motion, while keeping your uniform clean all day. Let ShuBee prevent the hassle of clean up by preventing the mess in the first place. Put your best foot forward with ShuBee today. Visit their website at www.shubee.com or give them a call today and mention coupon code CPPOD10 to receive 10% off your next order.  

Listen as we uncover the secrets behind Kline Electrical Services' astonishing growth. 18 months ago, Matt Kline started Kline Electrical Services in Hagerstown, MD, with nothing more than a dream.  Fast forward to 2024, and Kline Electrical Services is on track to hit $1.6MM in sales with impressive profit margins. Discover how Matt transformed his start-up into a thriving business by leveraging CertainPath's proven systems and strategies. Matt shares his journey from a career in franchise gyms to the electrical industry, the pivotal moments that led to his success, and the key advice he has for new contractors. Whether you're a start-up or looking to scale, this episode offers invaluable insights and practical tips for achieving extraordinary growth in the home services industry.  Show Notes The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.   FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/  Thank you to our sponsors: Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.   Shubee.  Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.  Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools. Simply to go www.synchronybusiness.com/toolbox to explore and learn more.    Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.   pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby's unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby's direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Visit https://get.pulsem.me/pm-plus-certainpath to get started.   Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.  

From losing money and frustration to everything changed in 18 months.  From $2.7MM in sales to $6.5MM in 18 months… and making money.  And now the company is on target to do $10MM at the end of 2024.  This is the story of Ron Frame of Champion Exteriors in Hainesport, NJ.  Ron is a fourth-generation roofer.  He knew there must be a better way to run a roofing business.  He found CertainPath and has transformed everything.  Along the way, he's lived by the mantra: “Burn it to the ground.”  It means that sometimes you must make radical change and start over to grow.    If you're looking to transform your business quickly, this is a must watch/listen interview.  Ron outlines how he completely “burned to the ground” both his call center and roofing repair division.  He went from not understanding his financials and daily KPIs to living by them daily.  And he shares some insightful marketing tips that have helped him explode in growth, while so many other roofers are struggling to generate revenue.  Show Notes The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.   FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/  Thank you to our sponsors: Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.   Shubee.  Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.  Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools. Simply to go www.synchronybusiness.com/toolbox to explore and learn more.    Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.   pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby's unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby's direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Visit https://get.pulsem.me/pm-plus-certainpath to get started.   Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.  

In this episode, Bob Houchin sits down with CertainPath's Brandon Marshall to discuss the importance of building a strong legacy in the home service industry. They explore the challenges faced by today's contractors and the critical role of leadership in overcoming them. Discover how emotional intelligence, team development, and a focus on personal growth can transform your business. Learn about Brandon's exciting new programs, The Pride and Synergy Camps, designed to help you become a better leader and create a lasting impact on your team and community. This episode offers practical advice and inspiring stories to help you build a successful and fulfilling business.  Show Notes The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/ Thank you to our sponsors: pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby's unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby's direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Visit the link in the description to get started. https://get.pulsem.me/pm-plus-certainpath  Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.    Reece.  Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.  Bradford White. Bradford White is “For the Professional” which is why they developed a For the Pro® mobile app with resources and tools at your fingertips! The contractor app is loaded with a variety of information and features to support the professional service and installation of Bradford White products. With the For the Pro® app, users can scan a Bradford White product barcode and quickly check warranty status while also having access to all related documents including I/O manuals and troubleshooting guides. Contractors can also chat with the Technical Services team within the app or access training videos while on site. The For The Pro® app is available for both iOS and Android devices through the Apple and Google app stores, download it today!  Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.    

In the morning, Juan Carlos Conchas is an electrical service & install manager, as well as sales trainer, for Pacific Coast Home Services in San Jose, CA. In the afternoon, he straps on his tools, takes a call or two, and sells close to $1MM in residential electrical every year. (In 2023, he sold $860K.) Yes, Juan Carlos is a CertainPath Electrical Sales Crown Champion… by selling part-time!Juan Carlos never sold a thing before going to work for Pacific Coast. But when he was sent on a callback on a $30K job (that he didn't sell or work on), Juan Carlos earned that angry customer's trust—and then sold him a $100K job. Pacific Coast knew they had a star.In this show, Juan Carlos shares his entire service call process in detail, explaining how he sells everything from diagnostics to panels to rewires to whole-house surge and more. What you'll find is Juan Carlos doesn't win over customers by smooth talking or pushing. Instead, he's cool and calm in his demeanor. And he takes time to truly educate customers so they're happy about their buying decisions.Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Trane. Did you know the Trane Home app gives homeowners control over their Trane smart comfort system from the palm of their hands? Give them the power to adjust temperature hot or cold, set schedules, monitor usage and optimize energy from anywhere. The Trane Home app gives homeowners the ability to control how their environment feels so they can create their perfect cozy space. Download the Trane Home App on the App Store or get it on Google Play.American Standard. Did you know the American Standard Home app gives homeowners control over their American Standard smart comfort system from the palm of their hands? Give them the power to adjust temperature hot or cold, set schedules, monitor usage and optimize energy from anywhere. The American Standard Home app gives homeowners the ability to control how their environment feels so they can create their perfect cozy space. Download the American Standard Home App on the App Store or get it on Google Play.Redesign.co. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.pulseM and Customer Lobby. As you prepare for summer, it's vital to have a plan in place to maximize reviews and referrals during your busy season. If you're looking to increase your volume of online reviews or follow up with customers automatically to ensure they choose your business the next time they need service, pulseM and Customer Lobby can help you achieve this by working together to create value at each touchpoint in the customer journey. pulseM and Customer Lobby are proud partners of CertainPath and it's our focus to help members maintain trust with customers and create a personalized experience throughout the entire customer journey. Increasing your amount of Google reviews has a large influence on gaining a greater amount of repeat and referral business. pulseM can help you achieve up to 3x more reviews, while our unique algorithm within Customer Lobby can then follow up with your customer base at the optimal time to produce a response and remind customers to book their next service. If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Visit https://know.pulsem.me/social-media-optimization to get started.Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit www.staplesadvantage.com for learn more.

Kaleb Thompson is a service technician and roof replacement technician for Good's Roofing in Burton, MI.  He sold an impressive $2.4MM in residential repairs and replacements last year. Kaleb has been in the roofing industry since he was 23.  He began running his own sub crew, installing new roofs for Good's Roofing.  Eventually, Kaleb accepted a position as a repair technician for Good's Roofing, and after a few additional years, Kaleb was talked into trying sales.  He's clearly blossomed in that role, becoming a Roofing Crown Champion.  In this interview, Kaleb shares his process—from how he approaches repair calls, how he flips them into replacement sales, how he presents new roof pricing, how he handles objections, and everything in between. Kaleb does an exceptional job of always putting the customer first to earn their business. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Reece.  Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.  Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.   Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24-volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24-volt applications the Diagnostics Mobile App guides the technician through the installation for select 24-volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.    HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.  Redesign.co. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.   Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors.  CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information. 

Kevin Braun is an electrician for Amps & Volts Electric in Valparaiso, IN.  Kevin is an absolute superstar, as he sold AND installed $850K in residential electrical work in a small, largely rural market.  (And the year before, he sold and installed $750K!)  In this interview, Kevin shares his entire service call process.  Kevin does a masterful job of educating and closing homeowners, while not applying any sales pressure.  The key to his success is customizing each job to fit the life, health, and safety needs of each customer.  With Kevin's process, he gets very few objections because homeowners build their options with Kevin.  It's no surprise that he does so well.  This is a great interview for technicians or salespeople who are leery about selling.   Sales doesn't mean pushy.  Sales means listening, observing, educating, giving options, and taking great care of your customers. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Amana. Amana® brand is a premium brand from Daikin, the world's #1 indoor comfort solutions company with over 20,000 employees in just North America!   Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube.  Shubee.  Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products. Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit www.staplesadvantage.com for learn more.   PremierOne. PremierOne's hi-output germicidal UV is the scientifically correct solution to indoor air quality problems used by hospitals and food manufacturing facilities world-wide. We offer a complete solution to all three phases of indoor air pollution.  Produced in North America, our products have a 99.9% sucess rate due to live testing.  Each unit goes through a rigorous testing procedure during the  manufacturing process. CertainPath members earn a generous rebate when PremierOne products are purchased ONLY from authorized CertainPath distribution partners (HD Supply, Ferguson, Winsupply, Baker, R.E. Michel, and Wolseley). This allows you to double-dip the rebates too! For more information, contact Mark Mariucci at (800) 982-1840 or go to www.premieroneproducts.com.   Rheem. Founded in 1925, Rheem® innovates new ways to deliver precise temperatures while saving energy, water and supporting a more sustainable future.  Rheem is the only manufacturer in the world that produces heating, cooling, water heating, pool & spa heating and commercial refrigeration products.  For nearly a century, Rheem has been the industry leader, pioneering numerous industry firsts including smart features that meet the HVAC needs of homeowners and contractors with high-quality, sustainable, high-efficiency air conditioners, furnaces, and more.  That is why we design every new product with the Rheem 360°+1 philosophy of performance, installability, serviceability and integration.  We evaluate every detail from top to bottom, inside and out, and everything in between. We consider the work that goes into installing and servicing our products as well as how we can deliver the best homeowner experience...and then we take it further.  That's 360°+1. Go to www.rheem.com for more information. 

Jeff Payne is a selling technician for Rescue Air & Plumbing in Dallas, TX.  Jeff has been a long-time high sales producer in the HVAC industry.  The last two years, he's taken his performance to another level, selling $4MM in 2022 and $3.6MM in 2023.  In this interview, Jeff outlines meticulously how he approaches a maintenance call, how he converts it to a sales opportunity, and then how he closes that sale.  Jeff believes in following a process and paying close attention to detail.  That comes across in this conversation, as was so giving of his insight that he's gained over an almost 20-year career. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services?  In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools.  Simply to go synchronybusiness.com/toolbox to explore and learn more.    Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.   Moen. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen, bath, and smart water security products, each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Moen strives to be the most durable, reliable, and easy to install brand of faucets. Moen leans on Pros to help continue to drive consumer innovation needs and influence Moen's engagement with consumers in a meaningful way. For More information, visit https://plumber.moen.com/   HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.  Amana. Amana® brand is a premium brand from Daikin, the world's #1 indoor comfort solutions company with over 20,000 employees in just North America!   Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube. 

James Chenault is a (plumbing) field advisor for Griffin Plumbing in Santa Maria, CA.  James sold (and did some installation) of more than $1.8MM in residential plumbing, drain, and sewer work. How does he do it?  James genuinely cares for his clients.  It comes across in this interview.  He doesn't see them as dollar signs; he sees them as friends who he wants to help.  Of course, James has an air-tight service and sales process.  In this interview, James walks you through an entire call from beginning to end.  We talk about how he sells water heaters, water filtration, pipe relining, pipe bursting, and more! Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Shubee. Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.  pulseM and Customer Lobby.  As you prepare for summer, it's vital to have a plan in place to maximize reviews and referrals during your busy season. If you're looking to increase your volume of online reviews or follow up with customers automatically to ensure they choose your business the next time they need service, pulseM and Customer Lobby can help you achieve this by working together to create value at each touchpoint in the customer journey. pulseM and Customer Lobby are proud partners of CertainPath and it's our focus to help members maintain trust with customers and create a personalized experience throughout the entire customer journey. Increasing your amount of Google reviews has a large influence on gaining a greater amount of repeat and referral business. pulseM can help you achieve up to 3x more reviews, while our unique algorithm within Customer Lobby can then follow up with your customer base at the optimal time to produce a response and remind customers to book their next service. If you're looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we'd love to connect with you! Visit https://know.pulsem.me/social-media-optimization to get started.  Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors.  CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.

Vredevoogd Plumbing, Heating, & A/C doubled from $20MM to $40+MM highly profitably in just three years. The company has multiple branches across central and western Michigan. This this interview, we interviewed Operations Manager Scott Van Druen & Branch Managers Andy Martinus, Derek Trier, & Tim Floate. The four gentlemen detail the “Vredevoogd Model.” They explain how the company succeeds from the ground up, including how they hire, onboard, train, and lead their field teams. We pay special attention to the roles of Team Leader and Branch Managers later in the interview. At the heart of the “Vredevoogd Model” is the concept of hiring A+ people to follow strong process, and consistently reevaluating those processes to get better.Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Moen. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen, bath, and smart water security products, each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Moen strives to be the most durable, reliable, and easy to install brand of faucets. Moen leans on Pros to help continue to drive consumer innovation needs and influence Moen's engagement with consumers in a meaningful way. For More information, visit https://plumber.moen.com/Rheem. Founded in 1925, Rheem® innovates new ways to deliver precise temperatures while saving energy, water and supporting a more sustainable future. Rheem is the only manufacturer in the world that produces heating, cooling, water heating, pool & spa heating and commercial refrigeration products. For nearly a century, Rheem has been the industry leader, pioneering numerous industry firsts including smart features that meet the HVAC needs of homeowners and contractors with high-quality, sustainable, high-efficiency air conditioners, furnaces, and more. That is why we design every new product with the Rheem 360°+1 philosophy of performance, installability, serviceability and integration. We evaluate every detail from top to bottom, inside and out, and everything in between. We consider the work that goes into installing and servicing our products as well as how we can deliver the best homeowner experience...and then we take it further. That's 360°+1. Go to www.rheem.com for more information.Ruud. Ruud is an industry leader for total heating and cooling solutions. With more than 85 years of experience in HVAC, Ruud has honed the art of producing reliable solutions that deliver high efficiency and lower operating costs. Today's economy isn't about product lines; it's about product solutions. Whatever your interests or needs; whatever your heating or cooling application, Ruud has a reliable, cost-effective solution to meet it. Go to www.ruud.com for more information.Shubee. Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.

Anthony Romelli is a field supervisor for Ongaro & Sons in Santa Rosa, CA. As a field supervisor, he sells replacement HVAC replacement systems.  And Anthony does that extraordinarily well.  Since starting in sales in 2020, he's been named a CertainPath Sales Crown Champion—that's 3 years in a row.  In 2023, he sold an incredible $4.5 million, an impressive number given that he's still wearing tools and diagnosing systems.  Anthony has a great story—an Army Ranger who did 4 deployments and was injured in service to our country.  In his first civilian job, he used Ongaro & Sons as a customer.  Anthony was persuaded to work for Ongaro because of its incredible reputation and how well his experience was with the company.  He started as an installer and worked his way into the sales dynamo he is today.  In this interview, Anthony shares every step of his service and sales process. Looking for more HVAC sales content? Check out these interviews:$8.64MM (88% Close %) in Res HVAC Sales in 1 YEAR: CM Heating's Sean Mitchell Unveils His Process$6+MM (for 3 Years in a Row) in Res HVAC Sales: Tech David Wilson Reveals His Sales Process & More$1.76MM Sold - Danielle Leisten - CertainPath's 1st Female HVAC Service Tech Crown ChampionHVAC Sales: How 1 Tech Sold $2M in Resi HVAC Repair & Replacement with Process & Relentless TrainingThe Successful Contractor | How One Comfort Advisor Did Over $3M in Residential HVAC Sales in 2020The Successful Contractor Podcast | CCR Turned Into $1.57M Comfort Advisor Crown Champ in HVAC Sales Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Trane & American StandardShubeeDynamic Air Quality SolutionsSynchrony

Louis Herbert is a selling electrician for Kanon Electric in Milton, WA. Last year, Louis sold a sensational $1.4 million—all residential service work.  He managed to post such impressive numbers after only his second full year selling residential work.  Louis had spent most of his career in new construction, after a short stint in law enforcement.  In this interview, Louis will walk you through his entire service call process.  In particular, Louis recounts a 5-hour service call that started because of a buzzing breaker that led to a stunning $45,000 residential service ticket!  Louis success is so interesting because originally he didn't want anything to do with sales… He started as an install technician.  He disliked the idea of selling so much that he refused to attend sales training.  Today, he leads sales training at Kanon. There's so much incredible content in this short interview.  If you're an electrician looking to accelerate the level of service you provide, as well as dramatically bolster your sales, check it out. Speaking of which: Louis gives a special shoutout to CertainPath's Electricians Advanced sales course.  It's a must attend for CertainPath Electrical members.  If you're not a member, what are you waiting for? Looking for more electrician service & sales content? Check out these interviews:It's Easy & I Like It: How Coach Aaron Trains Electricians to Help Homeowners & Increase Sales $764K Res Electric Sold & Installed: Jonathan Unzueta Rojas Shares His Process The Shocking Secrets of $856K Residential Electrical Sales Work Revealed How Zach Wehrle from Safe Electric in Columbus, OH, Sold & Installed $570K in Res. Electrical Work The Successful Contractor | How One Electrician Sold & Installed $1.26M in Electrical Work in 2020 Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Reece.  Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.  Minuteman Press-Des Peres.  Minuteman Press-Des Peres is your preferred print, marketing, and direct mail service provider, helping CertainPath members grow their business since 2001. Through their knowledge and experience with the programs, you will receive a fast turnaround and satisfaction guarantee on price guides, inspection forms, club materials and much more. In addition to specializing in your proprietary tools, Minuteman Press-Des Peres also provides custom design services, templates, and a wide range of promotional items to help you market your residential business. Like you, they are committed to your success! Minuteman Press-Des Peres is the ONLY Minuteman location affiliated with the CertainPath Partner network, providing member rebates & discounts. Contact Denise today for more information at 877-203-4769, ext 301.  HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More. 

Kaylee Rumley is a salesperson for Three Mountain Roofing in Jeffersonville, VT.  For much of her career, you could find Kaylee on the slopes; she was a ski instructor for 15 years.  It's through that job she met her good friend, Alisa Anderson, who owns Three Mountain Roofing, along with her husband, Lee.  It was Alisa who convinced Kaylee to change careers and give the roof industry a try… And she did more than give it a try. 2023 was Kaylee's first year in roofing, and she sold a stunning $3.8 million.  Almost all of it was retail sales—very little insurance.  Want to be even more impressed?  Kaylee was pregnant that entire time, throwing up almost every single day.  As a result of her pregnancy, Kaylee sold that $3.8MM in only 9 months!  The rest of the year she was on leave… Kaylee's success isn't a quirk. At the time of this interview (early March), she already had over $900K in sales.  Kaylee is a budding superstar in the roofing industry.  Over the course of this interview, Kaylee will share her story, carefully detailing her sales process.  You'll also get a glimpse into what drives Kaylee.  While she speaks a calm tone, you can tell Kaylee has a fierce competitiveness.  It motivates her to learn as much as she can, as quickly as she can.  She's truly a remarkable story already—and her story in contracting is just beginning. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors.  CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.  Shubee.  Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www dot shubee dot com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.  Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.  HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More. 

Alex Citkowicz is a (plumbing) field advisor for Mike Counsil Plumbing & Rooter in San Jose, CA. In his first eight months with Mike Counsil, Alex sold $3MM, and in the last two years, he's sold over $4MM. In 2024, Alex is on track to sell another $4MM year. This is ALL residential service work. NO big new construction, industrial, or commercial jobs. Alex takes care of regular homeowners.How can Alex sell so much? He is quick to credit his outstanding team at Mike Counsil, as well as the incredible service process the company has built over many successful years. It's truly unique. However, Alex deserves a great deal of credit. In the interview, you will see/hear how he calmly and confidently communicates. Alex puts a priority on rapport building, allowing ample time for conversations with homeowners. Ultimately, it's the incredible Mike Counsil process combined with Alex's desire to take care of his customers—including all their plumbing issues, not just the reason for that day's call—that can be credited for one of the most impressive plumbing advisors in the industry.Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Moen. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen, bath, and smart water security products, each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Moen strives to be the most durable, reliable, and easy to install brand of faucets. Moen leans on Pros to help continue to drive consumer innovation needs and influence Moen's engagement with consumers in a meaningful way. For More information, visit https://plumber.moen.com/

David Wilson is a technician for Baker Brothers in the Dallas-Fort Worth area.  In each of the last three years, David has sold over $6+MM in residential HVAC equipment!  David closes over 90% of his demand calls and 70% of flipped leads. Those are stunning numbers for a technician who still works with his tools, sweating it out in attics. In this interview, you will get David's entire sales process—from the moment he's dispatched to a call to how he leaves a home.  Plus, David shares his insights on training, how he stays motivated, and what new techs should be doing to perform at a high level.  In particular, David reveals some eye-opening strategies on how he obliterates objections on price, preferred equipment, home warranty, and other bids. If you're an HVAC sales professional, you MUST watch this.  If you're in home services, this is MUST-watch.  Rarely do you get the opportunity to learn from someone who's consistently performed at such an exceptional level.  Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Shubee.  Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www dot shubee dot com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.  Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24-volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.    Reece.  Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.

Episode Show Notes / DescriptionPatrick Riley found himself frustrated.  His company Riley Heating & Cooling in the little, 200-person town of Lucas, IA, had been in business since 2007. No matter what he did, Patrick couldn't push the company past the $700K revenue mark.  That's not all that bothered him… Patrick longed to provide his team with the proper benefits he knew they deserved.  Patrick joined CertainPath roughly 18 months ago looking for answers, and he's found them. In a short period of time, Patrick has worked hard on his business.  Riley Heating & Cooling finally shattered the $700K glass ceiling, finishing 2022 at $1MM in sales and 2023 at $1.3MM in sales.  Even better, the company went from barely making a profit to an impressive 17%.  What has Patrick done with that additional money? Invest it in the company with a second location and new vehicles… and he's also accomplished his big goal of providing health insurance, a 401K, and profit sharing with his people.  Patrick also takes the team on outings and cooks them a homestyle breakfast that puts Cracker Barrel to shame every Wednesday morning.  Business is good, and life is good for Patrick and Riley Heating & Cooling. How did Patrick turn his business around so quickly?  A lot of training, working with his coach, and putting in the hours to implement.  For the full story, you'll have to watch/listen.  Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Zoeller.  Zoeller Pump Company's Aquanot® Fit 508 battery backup system offers an economical option for homeowners in need of dependable protection from basement flooding. The Aquanot® Fit 508 DC backup pump works alongside a Zoeller submersible pump to provide up to 6 hours of continuous, high-performance pumping when the primary pump either can't keep up, or power is interrupted. What really sets the Aquanot® Fit apart from any other system is its free connectivity with the Z Control® Cloud, allowing users to receive alerts and remotely connect to the system to test, silence, and configure. For more info on the Aquanot Fit AND to hear about Zoeller's Dry Basement Guarantee, visit zoellerpumps.com.  Redesign. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.   HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.  Shubee.  Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www dot shubee dot com to check out some of our great products and use code SC10 to get 10% off all ShuBee products. 

Drain Cleaning and mainline sewer replacements are lucrative businesses when you understand how to structure the pricing and have a strong selling system. It provides a critical service to customers, can generate massive profits, and creates exceptional earning potential for technicians—and they don't need licensing. However, technicians and contractors do need training, which is why CertainPath developed “Fundamentals of Drain Cleaning.”  It's a two-day technical and sales training course offered at CertainPath member's facility, Deluxe Plumbing & Heating in Bethlehem, PA…  In this interview, we talk with Missy Jones who helped build this course with Deluxe's owner & CertainPath member, Larry Shoemaker, over more than 12 months.  Missy shares a wealth of insight over this interview, giving you an inside look into the course—and the type of training you should be doing with your team.  And you'll gain some insights into how you should be communicating with homeowners, so they hire you for their drain cleaning and mainline sewer replacement jobs. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Shubee.  Keeping your client's floors clean can be a hassle. But it doesn't have to be when you use ShuBee's high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www dot shubee dot com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.  PremierOne. PremierOne's hi-output germicidal UV is the scientifically correct solution to indoor air quality problems used by hospitals and food manufacturing facilities world-wide. We offer a complete solution to all three phases of indoor air pollution.  Produced in North America, our products have a 99.9% sucess rate due to live testing.  Each unit goes through a rigorous testing procedure during the  manufacturing process. CertainPath members earn a generous rebate when PremierOne products are purchased ONLY from authorized CertainPath distribution partners (HD Supply, Ferguson, Winsupply, Baker, R.E. Michel, and Wolseley). This allows you to double-dip the rebates too! For more information, contact Mark Mariucci at (800) 982-1840 or go to www.premieroneproducts.com.   Bradford White.  Bradford White is “For the Professional” which is why they developed a For the Pro® mobile app with resources and tools at your fingertips! The contractor app is loaded with a variety of information and features to support the professional service and installation of Bradford White products. With the For the Pro® app, users can scan a Bradford White product barcode and quickly check warranty status while also having access to all related documents including I/O manuals and troubleshooting guides. Contractors can also chat with the Technical Services team within the app or access training videos while on site. The For The Pro® app is available for both iOS and Android devices through the Apple and Google app stores, download it today!  PulseM & Customer Lobby.  As a valued CertainPath member, you're well aware that the recipe for success lies in the relationships you cultivate with your customers. We understand that nurturing these relationships can be a demanding task, especially when you're immersed in the day-to-day operations of running a business – it can even become draining. But, fear not! pulseM and Customer Lobby are here to save the day. After seamlessly integrating pulseM's industry leading reputation management capabilities with Customer Lobby's robust retention platform, you won't know how you lived without them before! Whether you're focused on gathering online reviews or orchestrating targeted and timely postcards, emails, and text messages, pulseM and Customer Lobby come together to make the process of creating value at every customer touchpoint effortless. We've played a key role in helping countless CertainPath members, just like you, not only snag business but keep it for the long haul. If you're ready to build relationships that turn your customers into your biggest fans, ensuring they come back time and time again, pulseM and Customer Lobby are the secret weapons you've been waiting for. Discover our platform's capabilities with a free demo here: https://get.pulsem.me/pm-plus-certainpath. Start enhancing your customer relationships today! 

Episode Show Notes / DescriptionLuke Strange exudes positivity and passion.  It's no surprise that his two-year-old business, Cool Hand Electric, in Red Oak, TX, has already profitably grown to $1.2MM with two trucks and another soon added.  Along with his wife and business partner, Kristen, this young couple has been working hard to put good people and good processes in place. They know that's what it takes to scale. Luke has an interesting background.  He went to work as an electrician for Milestone Home Services during the housing crash. Luke experienced the company's meteoric rise, despite those economic conditions.  He took a short break from the home services industry, but ultimately, Luke was drawn to the opportunity our industry provides. After pitching Kristen the idea, she bought into Luke's vision and they started Cool Hand Electric.  The two have worked diligently together ever since, including joining CertainPath early to help them plot out their pathway to success. In this interview, Luke shares the couple's journey as a couple and as business owners.  He shares insights that have allowed them to enjoy immediate success, including… ·        Getting their financials and KPIs in place as quickly as possible.·        Marketing strategies for a small business in a giant market filled with big advertising budget competitors.·        The value of an organizational chart, even for a small business.·        How they sell their new club membership program effectively.·        Why CertainPath software has been a better choice for them than HouseCall Pro and ServiceTitan.·        Getting their inventory management in place so soon and how they did it.·        Ensuring your hungry team takes time for their families, rather than working too much and burning out.·        Training at least two to three times a week and what that training looks like.·        Utilizing all that's available to him from CertainPath including training, coaching, Expos, TAG, and more. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Redesign. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.   Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services?  In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools.  Simply to go synchronybusiness.com/toolbox to explore and learn more.    Reece.  Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can't get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It's just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.  Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer's Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®. 

There's an exciting group of young contractors making their names in our industry, and Thomas Munn is certainly one of them.  He started his plumbing company, Full Spectrum Plumbing, in 2018.  The Rock Hill, SC, contractor didn't take an unplanned leap into entrepreneurship; instead, Thomas planned for years, seeking out information everywhere. Eventually Thomas found the pathway he'd been searching for when he joined CertainPath. Full Spectrum Plumbing started with zero dollars in 2018.  Last year, it finished 2023 at $2.1MM in sales with four trucks.  Thomas believes they can grow to seven trucks and $2.6MM in sales by the end of 2024.  Most impressive, Full Spectrum Plumbing has always been 18-23% net profitable. Thomas' success speaks for itself, but it's his willingness to evolve that's even more compelling.  In this interview, Thomas outlines all he's changed to Full Spectrum Plumbing since joining CertainPath in late 2022, including…·        Learning early on the value of 5-Star Google reviews and how they impact SEO when initially looking for calls as a start-up.·        Quickly changing his financials to match the CertainPath model and holding his bookkeepers accountable to following it.·        Adopting the StraightForward Pricing guide, even though his techs still use a CRM, to differentiate from competitors.·        Training his technicians to slow down, create options, and build value.·        Taking a comprehensive and creative approach to his marketing by utilizing a variety of mediums from digital to guerilla to highly strategic and creative print campaigns.·        Understanding the value of hiring carefully and growing your own plumbers.·        And so much more! Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:Zoeller.  Zoeller Pump Company's Aquanot® Fit 508 battery backup system offers an economical option for homeowners in need of dependable protection from basement flooding. The Aquanot® Fit 508 DC sump pump works alongside Zoeller submersible or pedestal pumps to provide up to 6 hours of continuous high-performance pumping when the primary pump either can't keep up, or power is interrupted. What really sets the Aquanot® Fit apart from any other system is its free connectivity with the Z Control® Cloud, allowing users to receive alerts and remotely connect to the system to test, silence, and configure. For more info on the Aquanot Fit and other water and wastewater solutions, visit zoellerpumps.com.  PulseM & Customer Lobby.  As a valued CertainPath member, you're well aware that the recipe for success lies in the relationships you cultivate with your customers. We understand that nurturing these relationships can be a demanding task, especially when you're immersed in the day-to-day operations of running a business – it can even become draining. But, fear not! pulseM and Customer Lobby are here to save the day. After seamlessly integrating pulseM's industry leading reputation management capabilities with Customer Lobby's robust retention platform, you won't know how you lived without them before! Whether you're focused on gathering online reviews or orchestrating targeted and timely postcards, emails, and text messages, pulseM and Customer Lobby come together to make the process of creating value at every customer touchpoint effortless. We've played a key role in helping countless CertainPath members, just like you, not only snag business but keep it for the long haul. If you're ready to build relationships that turn your customers into your biggest fans, ensuring they come back time and time again, pulseM and Customer Lobby are the secret weapons you've been waiting for. Discover our platform's capabilities with a free demo: https://get.pulsem.me/pm-plus-certainpath. Start enhancing your customer relationships today!  ShuBee. Avoid costly clean ups on the job site with ShuBee's high-quality shoe covers, gloves, coveralls, and surface protection products. ShuBee products are specifically designed for home service professionals to keep your work environment clean and showcase your professionalism. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. Keeping your client's homes and floors clean can be a hassle. Try ShuBee today and avoid the hassle. Use code CP10 to get 10% off all ShuBee products. Visit shubee.com, that's s-h-u-b-e-e.com, to check out our great products. 

The contracting industry is an interesting place these days if you're in the social media world.  The bro culture is here.  It's filled with silver-tongued “gurus” driving exotic cars and taking private jets. There's absolutely nothing wrong with enjoying success, but it gives others the wrong impression. It celebrates the individual when it takes so much more than ONE person to build a big, profitable company.  Service to others is the secret to long-term success in home services. In this show, CertainPath's Director of Training Brandon Marshall sat down to discuss why the very best contracting companies, those who steadily and profitably grow year after year, do so thanks to their cultures rooted in trust.  But how do you build that trust?  How do you build that culture?  Those questions are answered, and Brandon also shares insight like: ·        The TWO interview questions you must ask every time.·        When's the right time to fire a team member.·        Without recognition, you'll never get your people's very best.·        How to engage with your employees that will immediately build loyalty.·        What ONE tweak in how you treat your team can increase production 200%.·        How to be vulnerable—and why it's important—while also holding others accountable.·        Why you should change the way you look at mistakes.·        Why you should never be the smarted or most talented person in your company.·        And so much more. Pricing matters.  Operations matters.  Sales matters.  Marketing matters.  But they're job functions. Behind each of those departments is people.  People who need to be led and grown.  It's those people who will allow you to build your business stronger—but only if you provide the right culture, one founded on trust. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/ Thank you to our sponsors:ShuBee. Avoid costly clean ups on the job site with ShuBee's high-quality shoe covers, gloves, coveralls, and surface protection products. ShuBee products are specifically designed for home service professionals to keep your work environment clean and showcase your professionalism. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. Keeping your client's homes and floors clean can be a hassle. Try ShuBee today and avoid the hassle. Use code CP10 to get 10% off all ShuBee products. Visit shubee.com, that's s-h-u-b-e-e.com, to check out our great products.  Goodman. There is a good reason that Goodman® is one of the biggest names in cooling, heating, and energy-efficient home comfort. The brand has been around for over four decades, continues to produce one of the best values for high-quality HVAC equipment in the industry, and is easy to sell, install and maintain. Goodman's continuous efforts have helped contribute to the success of many HVAC contractors, like you.  Goodman produces a complete line of residential ducted split systems and packaged units. The company's product line is supported by numerous technology enhancements, including the award-winning AlumaFin7™ evaporator coil. This evaporator coil provides an efficient option for installations in space-constrained homes. The drain pan and cabinet door design provide enhanced coil reliability, offering homeowners the peace of mind they deserve. Select Goodman equipment comes with ComfortBridge® technology, which allows the system to be connected to any 24-volt thermostat. With ComfortBridge, contractors have access to the CoolCloud app which helps connect, configure, and diagnose the system wirelessly. It's no wonder millions of homeowners say, “Thank goodness for Goodman.®” Look for and be sure to “Follow” Goodman on LinkedIn, Facebook, Instagram and YouTube. Redesign. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence.  Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking. 

“Coach Aaron” Behunin works with CertainPath contractors on improving their businesses when he's not traveling the country, training electricians on the advanced communications and sales strategies required to deliver a 5-star residential electrical service call every time.  Coach Aaron's understanding of that process is rooted in his nearly 20 years in residential electrical service, as a Master Electrician and high revenue producing one, as well. He's been implementing and perfecting the CertainPath system for his entire career.  Today, his training is in high-demand, and every class sells out.  In this show, Aaron will share advanced sales tips and strategies residential electricians can immediately implement to put homeowners at ease, better educate them, and ultimately generate more revenue.  Among the topics Aaron covers is how to…  Build a strong mindset that allows you to win on every service call. Make a connection and maintain a connection with the homeowner at the beginning and throughout a call. Empathize and reassure the customer that you can alleviate their concern that day. Gain control of the call immediately by setting proper expectations early. Properly sell diagnostics in a way that both homeowners and electricians understand. Always gain the ability to perform a safety inspection on every call. Ask discovery questions to unveil what customers are thinking about potential repairs and upgrades to their home. Educate homeowners on the risks and rewards of any potential repair needed in the home. Dramatically increase your electrical club membership sales with some tangible steps. Properly transition from a ceiling fan call to a panel change-out opportunity.  Overcome objections like, “I think I need to get other bids.”  Plus, Aaron shares how the trades saved his life; why training must become a part of your company culture; how to actually make training fun; and why you should stop role-playing and instead do skills practice… (Because it's easy, and I like it!)  Show Notes The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.   With CertainPath, Success is Made Certain.  Visit www.mycertainpath.com for more information.   FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/  Thank you to our sponsors: PulseM & Customer Lobby. As a valued CertainPath member, you're well aware that the recipe for success lies in the relationships you cultivate with your customers. We understand that nurturing these relationships can be a demanding task, especially when you're immersed in the day-to-day operations of running a business – it can even become draining. But, fear not! pulseM and Customer Lobby are here to save the day. After seamlessly integrating pulseM's industry leading reputation management capabilities with Customer Lobby's robust retention platform, you won't know how you lived without them before! Whether you're focused on gathering online reviews or orchestrating targeted and timely postcards, emails, and text messages, pulseM and Customer Lobby come together to make the process of creating value at every customer touchpoint effortless. We've played a key role in helping countless CertainPath members, just like you, not only snag business but keep it for the long haul. If you're ready to build relationships that turn your customers into your biggest fans, ensuring they come back time and time again, pulseM and Customer Lobby are the secret weapons you've been waiting for. Discover our platform's capabilities with a free demo here: https://get.pulsem.me/pm-plus-certainpath. Start enhancing your customer relationships today!  Redesign. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence.  Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.   Synchrony. Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services?  In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools.  Simply to go toolbox.syf.com to explore and learn more. 

Estee Jaacovi has spent more than 16 years in the HVAC world, filling numerous different roles. It's in sales where she shined, having been a 3x HVAC Sales Crown Champion.  Today, Estee is a coach for CertainPath and a trainer to hundreds of multi-million-dollar producers, including some of the highest performers in the industry today.    In this show, Estee shares insights on how senior service technicians should conduct service calls. She emphasizes the importance of mental and physical preparation, making a good first impression, and building rapport with homeowners. Techniques like using a value statement, observing body language, and adapting communication styles are discussed to ease homeowner concerns and build trust. The conversation covers walking homeowners through pricing, educating them on system performance, and using visual evidence from the system for informed decisions. Estee talks about how to offer multiple repair and replacement options, use tools like the True Cost Calculator, and involve homeowners in the Comfort Survey and heat load calculations for transparency. She also talks about the psychology of presenting options, handling objections, creating urgency, and the importance of ongoing training for technicians. The goal is to ensure a professional, empathetic service visit that educates and guides homeowners through decision-making regarding their HVAC systems.   Show Notes The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.   With CertainPath, Success is Made Certain.  Visit www.mycertainpath.com for more information.   FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/  Thank you to our sponsors: Amana. Amana® brand is a premium brand from Daikin, the world's #1 indoor comfort solutions company with over 20,000 employees in just North America!   Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube.   PremierOne. PremierOne's hi-output germicidal UV is the scientifically correct solution to indoor air quality problems used by hospitals and food manufacturing facilities world-wide. We offer a complete solution to all three phases of indoor air pollution.  Produced in North America, our products have a 99.9% sucess rate due to live testing.  Each unit goes through a rigorous testing procedure during the  manufacturing process. CertainPath members earn a generous rebate when PremierOne products are purchased ONLY from authorized CertainPath distribution partners (HD Supply, Ferguson, Winsupply, Baker, R.E. Michel, and Wolseley). This allows you to double-dip the rebates too! For more information, contact Mark Mariucci at (800) 982-1840 or go to www.premieroneproducts.com.   Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors.  CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information. 

Bill Witty grew up knowing he wanted more out of life. He started as a maintenance man right out of school; rather than play on the weekends, Bill would flip houses. A friend told him about the earning potential as an electrician. He took a pay cut and leapt at an opportunity to be an apprentice at Milestone Home Services. After seven years, Bill earned his masters license and started his entrepreneurial journey by opening W3 Electric in 2019. (The W3 stands for his triple win he learned from Milestone, which is rooted in CertainPath philosophy.)Despite a pandemic and slew of challenges that come with launching a new company, Bill has responded positively. He joined CertainPath not long after opening at the advice of his former boss, Milestone's Gus Antos. With some guidance and the right mindset, Bill has grown W3 Electric from a one-man company to a seven-truck operation generating $2.2MM in sales. That's quick growth in only 3.5 years. Even better, Bill has the team and many of the foundational systems and procedures in place to enjoy rapid growth. In this interview, Bill talks about his business journey, including:· How training doesn't have to be complicated for a small business.· Why having the right mindset is so very important for owners and your employees.· When the right time to start a club membership program with electrical.· How to make your electrical safety inspections a memorable experience.· Why debriefs after every service call is so very important.· When the right time is to pull yourself out of the truck as the owner.· What personality traits to look for when interviewing people.· How Bill has reduced call backs by training and training some more on presenting diagnostics.· What his marketing approach is, given he's in a market with so many massive contractors with deep pockets.· And so much more!Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools. Simply to go toolbox.syf.com to explore and learn more.Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.Amana. Amana® brand is a premium brand from Daikin, the world's #1 indoor comfort solutions company with over 20,000 employees in just North America! Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube.

A year ago, Joe Martel found himself in a rut. His company, Advanced Air Conditioning and Heating in Cedar Park, TX, was doing well, but Joe knew it could be doing better. Personally, he was feeling unfulfilled, as well. He called his CertainPath coach to leave the organization. That one, simple conversation changed the trajectory of the business and rekindled Joe's personal ambition.During this interview, Joe will share the details of that conversation. And he will explain the incredible changes he made to Advanced Air Conditioning and Heating over the next eight months. It spurred tremendous growth. Sales jumped from $1.6MM to (at the time of this interview) a projected $2.4MM+, and profits jumped from 8% to 13%.Over the course of this interview, Joe talks about…· How a rebrand, including truck wraps, has stimulated calls.· What his new mindset is when approaching the business.· How his focus on gross margin has helped stimulate his top and bottom line growth· Why training is so important to his company.· How often he meets with his CertainPath coach and why.· How he's attracting top talent from outside the industry.· And so much more!Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools. Simply to go toolbox.syf.com to explore and learn more.Minuteman Press-Des Peres. Minuteman Press-Des Peres is your preferred print, marketing, and direct mail service provider, helping CertainPath members grow their business since 2001. Through their knowledge and experience with the programs, you will receive a fast turnaround and satisfaction guarantee on price guides, inspection forms, club materials and much more. In addition to specializing in your proprietary tools, Minuteman Press-Des Peres also provides custom design services, templates, and a wide range of promotional items to help you market your residential business. Like you, they are committed to your success! Minuteman Press-Des Peres is the ONLY Minuteman location affiliated with the CertainPath Partner network, providing member rebates & discounts. Contact Denise today for more information at 877-203-4769, ext 301.

Gus Antos is the owner of Milestone, a residential home services company that specializes in plumbing, HVAC, and electrical. He also owns or partners in several other residential service companies. In total, all the operations exceed $150MM in revenue. (He started with CertainPath in 2004 with revenues less than $500K and deep in financial distress.) Today, he's a member-leader within the organization.Milestone is having another incredible year in 2023; however, it's not been one without immense challenges. Plumbing and electrical continue to grow at 25%; yet, HVAC has only grown 5%. In this interview, Gus shares how his leadership team and he have navigated a turbulent year to again grow and do so at great profitability. Gus also shared his insights on many critical topics facing our industry today, including…· What to do when demand calls cut way back.· The one marketing sin contractors make.· How Milestone has forced itself to deliver even better service.· What changes Milestone has made with its managers to generate more revenue with less calls.· Why contractors should be reviewing their compensation plans.· The importance of quickly shifting your objectives in turbulent times.· The 3 things all contractors should consider when looking to acquire a competitor in today's environment.· Why Milestone is considering expanding service hours and days.· The ONE hire you should make as a $2-3MM owner/operator trying to find more time in your day.· The 3 questions you must ask yourself if you want to grow from $20MM to $40MM quickly.· Why being a part of a group like CertainPath is more important than ever.· And so much more!Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Yellowstone Local. Are you a home service company struggling to find experienced employees to hire? Then you need to schedule a meeting with Yellowstone Local, the undisputed leader in helping home service companies build high performing teams. Yellowstone Local doesn't just fill open positions; they shift your entire recruiting paradigm. Changing your brand into a magnet for amazing people and helping you hire people that embody your vision, your drive, and your commitment to excellence. With an intentionally extensive approach, you'll have a partner that builds and executes the entire process for you, saving you time and money while getting the best results. So in an industry where your product is your people, don't settle for less where it matters most. Visit Yellowstonelocal.com today and experience a different way to hire. For more information, contact Warren Lentz at (512) 962-2638 or warren@yellowstonelocal.com.GOODMAN. Have you heard? Goodman has turned HVAC on its side. At first glance, the new Goodman SD Inverter Heating and Cooling System for ducted homes looks very different than your traditional system. But at 53% lighter and 40% smaller than a traditional cube style unit, it's easy to transport and is designed to optimize space, comfort, and performance. The Goodman GTST connected thermostat provides the ultimate inverter experience when installed as part of a Goodman SD inverter system. The Goodman's GTST thermostat has a compact, non-intrusive design featuring voice control through Amazon Alexa and Google Home. Goodman remains focused on providing high-quality products at an affordable price. It's no wonder homeowners and local contractors say, “Thank goodness for Goodman.®” Be sure to visit goodmanmfg-dot-com or “Follow” Goodman Air Conditioning and Heating on Facebook, Instagram, LinkedIn and YouTube for see more on the new Goodman SD.Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.Synchrony. Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony's new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony's digital tools. Simply to go toolbox.syf.com to explore and learn more.CleanEffects. CleanEffects is Trane's premier solution to deliver cleaner air to the entire house by removing up to 99.98% of airborne particles that pass through the reusable filter including 99.9% of Influenza A (H1N1) virus. Restricted air flow through a clogged filter forces your system to work harder, reducing its lifespan. Trane CleanEffects uses a powerful, patented ifD corona field to charge incoming air, causing particles to adhere to the CleanEffects collection cells as air passes through. Since your furnace or air handler isn't struggling to work against a clogged filter, clean air flows freely. The Trane CleanEffects collection element is ground-breaking. Each layer is only 0.08 inches apart, with alternating charges, which makes for a stronger, more effective collection field. What is more, the TraneCleanEffects element has eight times the collection surface (over fifty sq.ft.) of a standard electronic air cleaner, so it is vastly more efficient at providing clean air throughout your home. For more information, visit the CertainPath Member HUB or contact Trane's Devoe Ward at StrategicAccounts@tranetechnologies.com or (469) 346-1776. And for more information on Trane, visit www.trane.com.

Jimmie Dale is the president of Baker Brothers, a residential home services company that specializes in plumbing, HVAC, and electrical. Baker Brothers is one of the largest home services companies in the DFW area and the country with sales approximately $93MM. (He started with CertainPath in 2008 with revenues around $3MM.) Today, he's a member-leader within the organization.In 2022, Baker Brothers had a resoundingly successful year. Both its top and bottom lines grew an impressive 35%. When the calendar turned to January of 2023, the phones went silent, like many other companies across the country. In this interview, Jimmie talks about how he navigated Baker Brothers through this tough beginning to have another record year. Jimmie also shared his insights on many critical topics facing our industry today, including…· What he said to his entire company in January to rally and motivate his team.· Why he increased prices even with a slower start.· What adjustments he made to his marketing strategy to get the phones ringing.· How he is changing his TV advertising strategy in 2024 because of the economy.· What critical branding strategies companies often mess up.· The two critical actions business owners must do when facing challenging times.· What operational adjustments in he made in 2023 to have another stellar year.· How Baker Brothers is using AI in its business—and how it will evolve over time.· What contractors must do to grow from $3MM to $10MM to $20MM to $100MM and more.· The one action all small contractors must take if they want to get out of the grind of doing everything themselves.· And so much more!Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:CleanEffects. CleanEffects is Trane's premier solution to deliver cleaner air to the entire house by removing up to 99.98% of airborne particles that pass through the reusable filter including 99.9% of Influenza A (H1N1) virus. Restricted air flow through a clogged filter forces your system to work harder, reducing its lifespan. Trane CleanEffects uses a powerful, patented ifD corona field to charge incoming air, causing particles to adhere to the CleanEffects collection cells as air passes through. Since your furnace or air handler isn't struggling to work against a clogged filter, clean air flows freely. The Trane CleanEffects collection element is ground-breaking. Each layer is only 0.08 inches apart, with alternating charges, which makes for a stronger, more effective collection field. What is more, the Trane CleanEffects element has eight times the collection surface (over fifty sq.ft.) of a standard electronic air cleaner, so it is vastly more efficient at providing clean air throughout your home. For more information, visit the CertainPath Member HUB or contact Trane's Devoe Ward at StrategicAccounts@tranetechnologies.com or (469) 346-1776. And for more information on Trane, visit www.trane.com.pulseM & Customer Lobby. Successful CertainPath members like you know the value of thinking like a customer. We've got the tools to help you do just that. Enter pulseM Plus, combining the power of pulseM and Customer Lobby to enhance your customer journey by creating value at every touchpoint—we've helped hundreds of CertainPath members like you win and retain more business. pulseM Plus utilizes pulseM's industry-leading reputation management capabilities to help you build out the early stages in your customer journey and maximize your online reputation through Google reviews. Then, pulseM Plus keeps your customers coming back by incorporating Customer Lobby's powerful retention platform, using postcards, emails, & text messages to send the right message at the right time to encourage repeat business. And as a CertainPath member, we will waive your setup fees! For more information, please visit get.pulsem.me.Redesign.co. Are you finding it hard to make your mark in the competitive digital world? Look no further than Redesign.co! Our expert services will ensure your business achieves maximum visibility through Programmatic Display, Device ID Geo Fencing, Email Marketing and a strong online presence. Don't let potential customers slip away and allow your brand to blend in with the rest. Get in touch with Redesign.co and let our exceptional digital marketing team help you stay ahead of the competition!Moen. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen, bath, and smart water security products, each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Moen strives to be the most durable, reliable, and easy to install brand of faucets. Moen leans on Pros to help continue to drive consumer innovation needs and influence Moen's engagement with consumers in a meaningful way. For More information, visit https://plumber.moen.com/Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide youwith World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.

Brown's Plumbing & Heating in Steinbach, Manitoba, is a family business. Chad Brown's grandfather started it in 1974, and his dad owned and operated it for much of its history. A caricature of his image adores the sides of their vans. Chad and his wife purchased the company five years ago with the goal of continuing the legacy, and he's done a strong job thus far. Since joining CertainPath, sales have roughly doubled, as the company is approaching $3MM in revenue. In a small service area of only 30,000 or so, Brown's Plumbing & Heating has over 3,2000 Google reviews with an average rating of 4.8. Chad's clearly been busy implementing a multitude of systems and procedures. The most important changes he's made have been to how the company recruits, onboards, and trains. Chad is a people person, a strong communicator. He learned early that to have a successful service company, he must be surrounded by service-oriented people. He's done a great job of doing that. As a result, Brown's Plumbing & Heating has been thriving—and its future is even brighter.In this interview, Chad talks in-depth about the family business, including how they…· Strategically plan monthly with his leadership team to keep the business looking and moving forward.· Avoid wasting techs' time by the call center always verifying homeowners will be present the next day.· Keep their callboards full during typical slow seasons thanks to their club membership program and regular outbounding.· Utilize an inside salesperson to do much of the outbounding calls on unsold opportunities.· Implement regular training, including relying on outside resources to help strengthen their technicians' skills.· And so much more!Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Rinnai. Rinnai is the number one selling brand of tankless water heaters in North America and the first major tankless manufacturer to produce products right here in the USA, at their new state of the art facility in Griffin, Georgia. Long known for quality and innovation, Rinna makes the most energy efficient and long-lasting water heaters available, with an average life expectancy of 20 years and annual energy savings of up to 40% when compared to standard tanks. For more information about Rinnai and their latest tankless water heaters that feature Smart-Circ Intelligent Recirculation, go to rinnai.us and learn more.Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.Minuteman Press-Des Peres. Minuteman Press-Des Peres is your preferred print, marketing, and direct mail service provider, helping CertainPath members grow their business since 2001. Through their knowledge and experience with the programs, you will receive a fast turnaround and satisfaction guarantee on price guides, inspection forms, club materials and much more. In addition to specializing in your proprietary tools, Minuteman Press-Des Peres also provides custom design services, templates, and a wide range of promotional items to help you market your residential business. Like you, they are committed to your success! Minuteman Press-Des Peres is the ONLY Minuteman location affiliated with the CertainPath Partner network, providing member rebates & discounts. Contact Denise today for more information at 877-203-4769, ext 301.

Adam Vaillancourt Roofing & Construction is one of the largest roofing contractors in the Northeast (if not the US) with revenues surpassing $22M annually. The operation has steadily grown 15% annually the last three years. The journey hasn't always been easy. Adam started the business when he was only 29 years old with a rusty pickup truck and $3,000. Adam's commitment to excellent service allowed the company to grow faster than he ever wanted. By 2015, Adam Vaillancourt Roofing & Construction was $5.3MM, but Adam was miserable. The company was profitable, but it was disjointed. Adam felt the pressure of the world on his shoulders. Looking for help, he found CertainPath. It proved to be one of several launching pads for this savvy contractor.In this interview, Adam Vaillancourt and his General Manager Scott Knuckles sit down to discuss their journeys in the trades. But then, they reveal countless insights into how they've profitably grown the business from $5.3MM to more than $22MM. They explain how they…· Built their superstar team of managers and leaders in the company.· Created a multi-faceted marketing approach that's kept the company loaded with leads, while many other contractors have struggled.· Utilize one marketing strategy that increased leads 269%!· Carefully determine which salespeople receive what leads.· Crafted a highly successful repair division that receives outstanding reviews.· Only hire people that match their core values.· Identify people with the right traits and skills who will turn into incredible roofing salespeople.· Onboard and train weekly with all their employees with a simple goal of everyone working to get better.· Drastically reduced attrition in the business.· Cultivated a company culture that accepts and expects people to make mistakes—and then learn from them.· Regularly earn a 90+% Net Promoter Score, and they share how you can do the same!· Relentlessly focus on every touchpoint the company has with its customers—and how to make that touchpoint an even better experience.· Built compensation plans that heavily reward performance for every position in the company, including their sub crews.· Added one critical position to the company that eliminates at least $120,000 in materials waste and helps create an outstanding customer service experience.· And so much more!Show NotesThe Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/Thank you to our sponsors:Yellowstone Local. Are you a home service company struggling to find experienced employees to hire? Then you need to schedule a meeting with Yellowstone Local, the undisputed leader in helping home service companies build high performing teams. Yellowstone Local doesn't just fill open positions; they shift your entire recruiting paradigm. Changing your brand into a magnet for amazing people and helping you hire people that embody your vision, your drive, and your commitment to excellence. With an intentionally extensive approach, you'll have a partner that builds and executes the entire process for you, saving you time and money while getting the best results. So in an industry where your product is your people, don't settle for less where it matters most. Visit Yellowstonelocal.com today and experience a different way to hire. For more information, contact Warren Lentz at (512) 962-2638 or warren@yellowstonelocal.com.HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.Moen. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen, bath, and smart water security products, each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Moen strives to be the most durable, reliable, and easy to install brand of faucets. Moen leans on Pros to help continue to drive consumer innovation needs and influence Moen's engagement with consumers in a meaningful way. For More information, visit https://plumber.moen.com/GOODMAN. Have you heard? Goodman has turned HVAC on its side. At first glance, the new Goodman SD Inverter Heating and Cooling System for ducted homes looks very different than your traditional system. But at 53% lighter and 40% smaller than a traditional cube style unit, it's easy to transport and is designed to optimize space, comfort, and performance. The Goodman GTST connected thermostat provides the ultimate inverter experience when installed as part of a Goodman SD inverter system. The Goodman's GTST thermostat has a compact, non-intrusive design featuring voice control through Amazon Alexa and Google Home. Goodman remains focused on providing high-quality products at an affordable price. It's no wonder homeowners and local contractors say, “Thank goodness for Goodman.®” Be sure to visit goodmanmfg-dot-com or “Follow” Goodman Air Conditioning and Heating on Facebook, Instagram, LinkedIn and YouTube for see more on the new Goodman SD.

Four Seasons KangaRoof in metro Detroit has a remarkable story.  More than 10 years ago, founder Bill Burkhardt Sr. started the business with a desire to provide great service. He soon found himself struggling and $250K in debt. Bill Sr. joined CertainPath looking for guidance. Today, he runs the business with his sons Matt and Bill Jr, along with Brian Neaton, and their incredible team.  Sales have jumped from $2.5MM and losing money to more than $14MM at a great profit.  (And a small percentage of that revenue is insurance work, by the way!) In this interview, Bill Sr., Matt, and Bill Jr share all that's had to happen to transform and build a highly successful roofing company, including how they…·        Utilize the CertainPath residential sales model to work in their commercial business.·        Structured Bill Sr's exit strategy with Matt, Bill Jr, and Brian acquisition process.·        Virtually eliminated slowdowns thanks to maintenance agreements, outbound calling, and a comprehensive marketing strategy.·        Cultivated an incredible call center to maximize every opportunity.·        Approach repair versus replacement opportunities with their core values at heart.·        Recruit based on core values fit, rather than technical ability.·        Invest years of training into new employees to ensure they do an incredible job.·        Utilize a comprehensive performance management system to develop their people.·        Built an operational process for re-roofs that drastically reduces callbacks, reduces accounts receivables, and maximizes customer satisfaction.·        Improved their Gross Margin 7-10% over the last three years with a new strategic management approach.·        And so much more! Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.