Podcasts about AXELOS

In this episode of "Projetez-vous," the focus is on project management certifications and their importance in career development. The host, an experienced project manager, emphasizes the increasing demand for project management skills in various industries. They highlight the benefits of certifications, citing statistics showing higher earning potential for certified project managers. The episode explores prominent certification bodies such as PMI, AXELOS, Scrum Alliance, IPMA, and ISO, discussing their offerings and target audiences. Key certifications like PMP, PMI-ACP, IPMA's competence levels, Six Sigma, and ISO 21500 are detailed. The host advises on the value of joining certification communities and showcasing certifications on LinkedIn. They stress the international recognition of these certifications and offer guidance on certification pathways. The episode concludes with an invitation to reach out for further information and engagement.Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Discover the key project management certificates from around the globe! From PMP in the USA to PRINCE2 in the UK, we've got you covered. Find more about these certifications on official websites, such as PMI.org, AXELOS.com, and APM.org.uk.Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

In this episode, I delve deep into the PRINCE2 guidelines, focusing on Quality and different crucial topics that surround it in project management.PRINCE2 stands for Projects In Controlled Environments. It is a project management methodology that provides a framework for managing and delivering projects in a structured way. It is recognized and used in government and corporate spaces in the UK and internationally. PRINCE2 is divided into 7 processes; starting a project, directing the project, initiating the project, controlling the stage, managing product delivery, managing a stage boundary, and loading a project. PRINCE2 can also be used alongside Agile methodologiesFrom Chapter 8 of the guide; the purpose of the quality theme is to implement the means by which the project will verify that products are fit for purpose. Underestimating this can lead to slippage, overspending, or poor quality results.  The quality theme addresses the quality methods and responsibilities for the management of the project. Terms used to talk about the quality are sometimes interpreted interchangeably which can lead to misunderstandings. PRINCE2 uses specific terminology derived from the ISO 9000 Standard but aimed specifically initially at project workQuality is the degree to which set and inherent characteristics of a product, service, process, person, organization, system or resource fulfill requirements. Quality management refers to coordinated activities to direct and control an organization with regard to quality. A baseline is a reference level against which an entity is monitored and controlled. Baseline products can be changed and altered but they must get signed off before presentation to stakeholdersA daily planner with several features is available on Sarah's website which would help with reviews from time to time. ●      The PRINCE2 book; “Managing Successful Projects with PRINCE2” by Axelos.Support the showJoin, support, and access exclusive episodes now.Sarah is offering a six-week coaching program for neurodivergent and neurotypical professionals who want to improve their career prospects, business development and support with the PRINCE2 practitioner exam. A one-hour free session. ● Connect with Sarah via email (hello@divineenigma.org), YouTube (@divineenigma338) Instagram (@divineenigma) ● Join Sarah's waitlist● Join Sarah's 6-week coaching: https://divineenigma.org/product/6-week-coaching-plan/ NeuroEnigma Membership if you'd like to support this independent podcast, click for free ebook Producer & Host: Sarah Music: “She Royalty” by Amaro & “Whistle” by Lukas Got Lucky

The PRINCE2 quality review is to assess the conformity of a product against quality criteria, assess product quality, and confirm that the product is ready for approval. The role of Review teams is to ensure that the review is undertaken properly. The presenter introduces the product for review and represents the producers of the product.Reviewers should ensure to avoid personalizing issues, operate as a team and defer to specialist areas where necessary. Also, they should not introduce trivial issues like grammatical errors at reviews; this takes off some of the pressure from people with dyslexia. Reviewers should also come well-prepared. Too much time should not be given for responses as this may invite too many comments. Generally speaking, even having too many meetings is not necessary; Shopify, for example, has taken practical steps to cancel recurring meetings deemed unnecessary. There should be a complete focus on the main product, not related products. PRINCE2 defines a project as a temporary organization that is created for the purpose of delivering one or more business products according to an agreed business case. Resources Mentioned●      The PRINCE2 book; “Managing Successful Projects with PRINCE2” by Axelos.●      The “PRINCE2 Study Guide” by David Hinde●      Shopify cancels all meeting with more than two people to free up workers' time● PeopleCertSupport the showJoin, support, and access exclusive episodes now.Sarah is offering a six-week coaching program for neurodivergent and neurotypical professionals who want to improve their career prospects, business development and support with the PRINCE2 practitioner exam. A one-hour free session. ● Connect with Sarah via email (hello@divineenigma.org), YouTube (@divineenigma338) Instagram (@divineenigma) ● Join Sarah's waitlist● Join Sarah's 6-week coaching: https://divineenigma.org/product/6-week-coaching-plan/ NeuroEnigma Membership if you'd like to support this independent podcast, click for free ebook Producer & Host: Sarah Music: “She Royalty” by Amaro & “Whistle” by Lukas Got Lucky

The change from ITIL v3 to ITIL 4 was not merely a number. David Billouz (ITIL Master) discusses the core differences of scope, talks about Value Streams, and introduces us to the world of Value Management. Plus, the importance of building an ITSM community and giving something back to others. David Billouz is an ITIL Master, ITIL 4 Co-author and Assessor, and ITIL v3 Expert. He's currently a Partner at NH Prague Knowledge Centers and the President at OCIRIS. He also has experience as an ITIL Product Ambassador for AXELOS and an Auditor at PeopleCert.

The guest in this episode is Antonina Klentsova, IT expert in Digital and Sustainable transformation. She is one of the contributors to the ITIL4 framework and well known professional in the IT Service Management industry. The episode goes deep below the surface to look at the impact of human sciences on ITIL4, the deeper significance of sustainability, diplomacy and what successful transformation looks like. Key Takeaways Diplomacy and Sustainability go hand-in-hand, even in an IT Service Management context. Sustainability is about achieving our objectives now, without jeopardizing the future. Transformation projects take time, and when the members of the team start doing things (the new way) without thinking about it, that is when you know the job is done. Links: Antoninas LinkedIn profile: https://www.linkedin.com/in/klentsova/ Antonina on the Axelos podcast: https://the-axelos-best-practice-podcast.simplecast.com/episodes/digital-it-strategy-assessment-q8Dg5UBV Blog “Making a business case for sustainability in digital and IT” https://www.axelos.com/resource-hub/blog/a_business_case_for_sustainability_in_digital_and_it Service Management Leadership podcast on the topic of Sustainability https://anchor.fm/jeffrey-tefertiller/episodes/Service-Management-Leadership---Sustainability-e1nrk25/a-a6oeeln --- HappySignals YouTube Channel: https://www.youtube.com/channel/UCZt8YNTGsNBiVCPEPWYr1nA Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/ Read more about ITXM™ framework here - https://www.happysignals.com/itxm-framework-it-experience-management Learn more about HappySignals - https://www.happysignals.com/

Ahoy! and welcome to another episode of CISO Tradecraft -- the podcast that provides you with the information, knowledge, and wisdom to be a more effective cyber security leader.  My name is G. Mark Hardy, and today we're going to -- talk like a pirate.  ARRR As always, please follow us on LinkedIn, and make sure you subscribe so you can always get the latest updates. On today's episode we are going to talk about the 9 Cs of Cyber Security.  Note these are not the 9 Seas that you might find today, the 19th of September, which happens to be the 20th annual International Talk like a Pirate Day.  They are the nine words that begin with the letter C (but not the letter ARRR): Controls, Compliance, Continuity, Coverage, Complexity, Competency, Communication, Convenience, Consistency. Please note that this talk is inspired by an article by Mark Wojtasiak from Vectra, but we have modified the content to be more aligned with our thoughts at CISO Tradecraft. Now before we go into the 9 Cs, it's important to understand that the 9 Cs represent three equal groups of three.  Be sure to look at the show notes which will link to our CISO Tradecraft website that shows a 9-box picture which should make this easier to understand.  But if you're listening, imagine a three-by-three grid where each row corresponds to a different stakeholder.  Each stakeholder is going to be concerned with different things, and by identifying three important priorities for each, we have our grid.  Make sense?  Okay, let's dig in. The first row in our grid is the focus of Executive Leaders. First, this group of executives such as the CEO, CIO, and CISO ensure that the IT controls and objectives are working as desired.  Next, these executives want attestations and audits to ensure that compliance is being achieved and the organization is not just paying lip service to those requirements.  Thirdly, they also want business continuity.  IT systems must be constantly available despite attacks from ransomware, hardware failures, and power outages. The second row in our grid is the focus of Software Development shops. This group consists of Architects, Developers, Engineers, and Administrators.  First, they need to ensure they understand the Coverage of their IT systems in asset inventories -- can we account for all hardware and software.  Next, developers should be concerned with how Complexity in their environment can reduce security, as these tend to work at cross-purposes.  Lastly, developers care about Competency of their teams to build software correctly; that competency is a key predictor of the end quality of what is ultimately produced. The third and final row in our grid is the focus of Security Operations Centers. This group consists of Incident Handlers and Responders, Threat Intelligence Teams, and Business Information System Officers commonly known as BISOs.  They need to provide clear communication that informs others what they need to do, they need processes and tools that enable convenience so as to reduce friction.  Finally, they need to be consistent.  No one wants a fire department that only shows up 25% of the time. So now that we have a high-level overview of the 9 C's let's start going into detail on each one of them.  We'll start with the focus of executive leaders.  Again, that is controls, compliance, and continuity. Controls- According to James Hall's book on Accounting Information Systems[i], General Computer Controls are "specific activities performed by persons or systems designed to ensure that business objectives are met." Three common control frameworks that we see inside of organizations today are COBIT, COSO, and ITIL. COBIT®, which stands for The Control Objectives for Information Technology was built by the IT Governance Institute and the Information Systems Audit and Controls Organization, better known as ISACA®.  COBIT® is primarily focused on IT compliance, audit issues, and IT service, which should not be a surprise given its roots from ISACA® which is an Audit and Controls organization.  Overall, COBIT® 2019, the latest version, is based on the following six principles[ii] (note that the prior version, COBIT® 5[iii], had five): Provide stakeholder value Holistic approach Dynamic governance system Governance distinct from management Tailored to enterprise needs End-to-end governance system COSO  stands for The Committee of Sponsoring Organizations of the Treadway Commission.  Their latest version is the 2017 Enterprise Risk Management - Integrated Framework, which is designed to address "enterprise risk management and the need for organizations to improve their approach to managing risk to meet the demands of an evolving business environment.[iv]"  COSO states that internal controls are a PROCESS, effected by leadership, to provide reasonable assurance with respect to effectiveness, reliability, and compliance[v].  The framework consists of five interrelated principles[vi]: Governance and culture Strategy and objective-setting Performance Review and revision, and Information, communication, and reporting To support these principles, COSO defines internal controls as consisting of five interrelated components: Control environments, Risk Assessments, Control Activities, Information and Communication, and Monitoring Activities. The third framework is ITIL®, which stands for Information Technology Infrastructure Library. First published in 1989 (the latest update is 2019/2020), ITIL® is managed and maintained by AXELOS, a joint venture between the Government of the United Kingdom and PeopleCert, which acquired AXELOS in 2021. According to their website[vii], "ITIL 4 is an adaptable framework for managing services within the digital era.  Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation." (Talk about buzzword compliance).  ITIL® 4 focuses on process and service management through service strategy, service design, service transition, service operation, and continual service improvement.  What is interesting is that there is no third-party assessment of ITIL® compliance in an organization, only individual certification. At the end of the day an organization needs to pick one of these popular control frameworks and show controls are being followed.  This isn't just a best practice; it's also required by Sarbanes Oxley.  SOX has two sections that require control attestations that impact cyber.  Section 302 requires corporate management, executives, and financial officers to perform quarterly assessments which: Evaluate the effectiveness of disclosure controls, Evaluate changes in internal controls over financial reporting, Disclose all known control deficiencies and weaknesses, and Disclose acts of fraud. Since financial services run on IT applications, cybersecurity is generally in scope for showing weaknesses and deficiencies.  SOX Section 404 requires an annual assessment by both management and independent auditors.  This requires organizations to: Evaluate design and operating effectiveness of internal controls over financial reporting, Disclose all known controls and significant deficiencies, and disclose acts of fraud. Once we understand the requirements for controls, we need to be Compliant. Compliance is the second C we are discussing today.  Remember the CFO and CEO need to produce annual and quarterly reports to regulators such as the SEC.  So, if you as a CISO can help them obtain a clean bill of health or fix previous audit findings, you help the business. A useful tool to consult in terms of compliance is a concept from the Institute of Internal Auditors known as the three lines model or three lines of defense[viii].  This model has as a foundation six principles: Governance Governing body roles Management and first- and second-line roles Third line roles Third line independence, and Creating and protecting value The first line of defense is the business and process owners who maintain internal controls.  You can think of a software developer who should write secure software because there is an IT Control that says so.  That developer is expected to run application security scans and vulnerability scans to find bugs in their code.  They are also expected to fix these issues before releasing to production.  The second line of defense are elements of an organization that focus on risk management and compliance.  Your cyber team is a perfect example of this.  If the developer doesn't fix the application vulnerabilities before sending code to production, then the company is at risk.  Cyber teams generally track and report vulnerability findings to the business units to ensure better compliance with IT controls. Finally, the third line of defense is internal audit.  Internal audit might assess an IT control on secure software development and say we have an issue.  The developers push out bad code with vulnerabilities.  Cyber tells the developers to fix, yet we are observing trends that the total vulnerabilities are only increasing.  This systemic risk is problematic, and we recommend management comply with the IT controls by making immediate fixes to this risky situation. Now, other than the observation that the ultimate line of defense (internal auditors) is defined by the Institute of Internal Auditors (no conflict of interest there), note that internal auditors can report directly to the board.  Developers and CISOs typically cannot.  One of the most powerful weapons in an auditor's toolbox is the "finding."  The U.S. Code defines what represents a finding[ix] in the context of federal awards, to include: Significant deficiencies and material weaknesses in internal control and significant instances of abuse Material noncompliance with the provisions of Federal statutes or regulations Known questioned costs, specifically identified by the auditor, greater than $25,000 for a type of compliance requirement Internal auditors have both a mandate from and access to the board to ensure that the organization meets compliance requirements.  So, if you've been unsuccessful in getting funding for what you consider a critical security asset, maybe, just maybe, you casually point that out to the auditors so that it ends up in a finding.  After all, findings get funded.  Don't get caught, though, or you'll have some explaining to do to your boss who previously turned you down. Management cares a lot about Continuity. Remember, if the business is down, then it's not making money, and it's probably losing money by the hour.  If the business isn't making money, then they can't pay for the cyber department.  So, among your goals as a cyber executive is to ensure the continuity of revenue-generation services.  To start, you must identify what those activities are and find ways to protect the services by reducing the likelihood of vulnerabilities found in those systems.  You also need to ensure regular backup activities are occurring, disaster recovery exercises are performed, Business Continuity Plans are tested, and tabletops are executed.  Each of these activities has the potential to identify gaps which cause harm to the continuity that executives care about. How do you identify revenue-generating elements of the business?  Ask.  But do your homework first.  If you're a publicly traded company, the annual report will often break out lines of business showing profit and loss for each.  Even if it's losing money today, it still may be vital to the organization.  Think, ahem, about your department -- you're probably not making a profit for the company in the security suite, but your services are definitely important.  Look at the IT systems that support each line of business and assess their criticality to the success of that business component.  In today's digitized workplace, the answer will almost always be "yes," but since you don't have unlimited resources, you need to rack and stack what has to be protected first.  A Business Impact Analysis, or BIA, involves meeting with key executives throughout the organization, assessing the importance and value of IT-supported business processes, ranking them in the order in which they need to be assured, and then acting on that knowledge.  [I thought we had done an episode on BIA, but I checked back and couldn't find one.  So, expect to learn more about that in a future episode.] Backups and disaster recovery exercises are a must in today's world of ransomware and surprise risks, but make sure that you're not just hand-waving and assuming that what you think is working really is working.  Do what I call "core sampling" -- get with your team and dig way down until you reach some individual file from a particular date or can observe all logs collected for some arbitrary 5-minute period.  It's not that that information is critical in and of itself, but your team's ability to get to that information quickly and accurately should increase your confidence that they could do the same thing when a true outage occurs. Lastly, tabletop exercises are a great way to ensure that your team (as well as others from around the organization, up to and including senior leadership) know what to do when certain circumstances occur.  The advantage of tabletops is that they don't require much time and effort from the participants to go through emergency response procedures.  The disadvantage of tabletops is that you risk groupthink when everyone thinks someone else took care of that "assumed" item.  Companies have been caught flat-footed when the emergency diesel generator doesn't kick in because no one in the tabletop tests ever thought to check it for fuel, and the tank was empty.  Things change, and there's nothing like a full-scale test where people have to physically go to or do the things they would in a true emergency.  That's a reason why kids in school don't discuss what to do in a fire drill, they actually do what needs to be done -- get out of the building.  Be careful here you don't have a paper tiger for a continuity plan -- it's too late when things start to come apart to realize you hadn't truly done your homework. Those are the three Cs for executives -- controls, compliance, and continuity.  Now let's move on to developers. If you remember, the three Cs for developers are coverage, complexity, and competency. Developers need to care about Coverage. When we talk about coverage, we want to ensure that we know everything that is in our environment.  That includes having a complete and up-to-date asset inventory, knowing our processes are free from security oversight, as well as ensuring that our security controls are deployed across all of our potential attack surfaces.  "We've got your covered" is usually considered reassuring -- it's a statement that someone has thought of what needs to be protected. Specifically, our technical team members are the only ones who can generally tell if the IT asset inventory is correct.  They are the ones who run the tools, update the agents (assuming we're not agentless), and push the reporting.  If the scanning tools we use are missing hardware or software, then those gaps represent potential landing zones for enemy forces.  The Center for Internet Security's Critical Controls start with these two imperatives.  Essentially, if you don't know what you have, how can you secure it? Knowing our processes is key.  For developers today, it's much more likely that they're using a DevOps continuous integration / continuous delivery, or CI/CD process, rather than the classic waterfall methodology.  Agile is often an important part of what we do, and that continuous feedback loop between developer and customer helps to ensure that we cover requirements correctly (while being careful to avoid scope creep.)  Throughout our development cycle, there are numerous places where security belongs -- the art we call DevSecOps.  By putting all of our security processes into version control -- essentially automating the work and moving away from paper-based processes, we create a toolchain that automates our security functionality from pre-commit to commit to acceptance to production to operations.  Doing this right ensures that security in our development environment is covered. Beyond just the development pipeline, we need to cover our production environment.  Now that we've identified all hardware and software and secured our development pipeline, we need to ensure that our security tools are deployed effectively throughout the enterprise to provide protective coverage.  We may know how many servers we have, but if we don't scan continuously to ensure that the defenses are running and up to date, we are effectively outsourcing that work to bad actors, who fundamentally charge higher billing rates than developers when they take down critical systems via ransomware. In his book Data and Goliath, Bruce Schnier wrote, "Complexity is the worst enemy of security, and our systems are getting more complex all the time.[x]" Complexity is inversely correlated to security. If there are two hundred settings that you need to configure properly to make containers secure, that's a big deal.  It becomes a bigger deal when the team only understands how to apply 150 of those settings.  Essentially, your company is left with fifty opportunities for misconfiguration to be abused by bad actors.  Therefore, when possible, focus your understanding on how to minimize complexity.  For example, instead of running your own containers on premises with Kubernetes, try using Amazon Elastic Container Services.  There's a significant amount of configuration complexity decrease.  In addition, using cloud-based services give us a lot of capabilities -- elastic scaling, load balancers, multiple regions and availability zones, and even resistance to DDoS attacks.  That's a lot of overhead to ensure in a high-availability application running on servers in your data center.  Consider using AWS lambda where all of that is already handled as a service for our company.  Remember that complexity makes security more difficult and generally increases the costs of maintenance.  So only increase complexity when the business benefit exceeds the costs. From a business connectivity perspective, consider the complexity of relationships.  Many years ago, data centers were self-contained with 3270 green screens (or punched card readers if you go back far enough) as input and fan-fold line printer generated paper as output.  Essentially, the only connection that mattered was reliable electrical power. Today, we have to be aware of what's going on in our industry, our customers, our suppliers, consumers, service providers, and if we have them, joint ventures or partners.[xi]  This complex web of competing demands stretches our existing strategies, and sometimes rends holes in our coverage.  I would add to that awareness, complexity in our workforce.  How did COVID-19 affect your coverage of endpoints, for example?  Most work-from-home arrangements lost the benefit of the protection of the enterprise security bubble, with firewalls, scanners, and closely-manage endpoints.  Just issuing a VPN credential to a developer working from home doesn't do much when junior sits down at mom's computer to play some online game and downloads who-knows-what.  Consider standardizing your endpoints for manageability -- remove the complexity.  When I was in the Navy, we had exactly two endpoint configurations from which to choose, even though the Navy-Marine Corps Intranet, or NMCI, was the largest intranet in the world at the time.  Although frustrating when you have to explain to the admiral why his staff can't get fancier computers, the offsetting benefit is that when an emergency patch has to get pushed, you know it's going to "take" everywhere. Number six is Competency -- another crucial skill for developers. If your organization doesn't have competent developers, then more vulnerabilities are going to emerge.  So how do most other industries show competencies?  They use a licensure and certification process.  For example, teenagers in the United States must obtain a driver's license before they are legally approved to drive on their own.  Nearly all of us have been through the process -- get a manual when you get a learner's permit, go to a driving school to learn the basics, practice with your terrified parents, and after you reach the minimum age, try not to terrify the DMV employee in the passenger seat.  In the UK, the Driver and Vehicle Standards Agency recommends a minimum of 47 hours of lessons before taking the driving test, which still has only a 52% pass rate on the first attempt[xii]. Now ask yourself, is developing and deploying apps riskier than driving a car?  If so, consider creating a Developer Driver's License exam that identifies when developers are competent before your company gives them the SSH keys to your servers.  Before your new developer sits for the exam you also need to provide the training that identifies the Rules of the Road.  For example, ask: When a new application is purchased, what processes should be followed? When are third party vendor assessments needed?  How does one document applications into asset inventory systems and Configuration Management Databases? If you can build the Driver's Education Training equivalent for developer and measure competency via an exam, you can reduce the risk that comes from bad development and create a sense of accomplishment among your team. So, to summarize so far, for executives we have controls, compliance, and continuity, and for developers we have coverage, complexity, and competency.  It's now time to move to the last three for our security operations center:  clarity, context, and community. The seventh C is Communication. Let's learn from a couple quotes on effective communication. Peter Drucker said, “The most important thing in communication is hearing what isn't said.”  When you share an idea do you look at the person you are informing to see if they understand the idea?  What body language are you seeing?  Are they bored and not facing you, are they engaged and leaning in and paying close attention, or are they closed off with arms crossed?  We've probably all heard the term "active listening."  If you want to ensure the other party understands what you're saying (or if you're trying to show them you understand what they are saying), ask the listener to repeat back in their own words what the speaker has just said.  You'd be amazed how few people are needed to play the game of "telegraph" and distort a message to the point it is no longer recognizable. George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.”  When you present a technical topic on a new risk to executives, ask questions to ensure they understand what you just shared.  If you don't do so, how do you know when you might be overwhelming them with information that goes right over their heads.  There's always the danger that someone will not want to look stupid and will just nod along like a bobblehead pretending to understand something about which they have absolutely no clue.  Richard Feynman had said, "If you can't explain it to a six-year-old, you don't understand it yourself."  Well, let me offer G Mark's corollary to that quote:  "If you can't explain it to a six-year-old, you can't explain it to your board."  And sometimes the big boss.  And sometimes your manager.  And sometimes your co-worker.  Ask for feedback; make sure the message is understood. Earl Wilson said, “Science may never come up with a better office communication system than the coffee break.”  When you want to launch a really important initiative that needs group buy-in, did you first have one-on-ones to solicit feedback?  Did you have an ear at the water cooler to understand when people say yes but really mean no?  Do you know how to connect with people so you can ask for a favor when you really don't have the resources necessary to make something happen?  Unless you are in the military, you can't issue lawful orders to your subordinates and demand that they carry them out.  You have to structure your communication in such a way that expectations are made clear, but also have to allow for some push-back, depending on the maturity of the relationship you've developed with your team.  [War story:  Just this past week, Apple upgraded to iOS 16.  We use iPhones exclusively as corporate-issued handsets, so I sent a single sentence message to my senior IT team member:  "Please prepare and send an email to all who have an iPhone with steps on how to update the OS soonest.  Thank you."  To me, that seemed like clear communication.  The next day I get a response, "People are slowly updating to 16.0 on their own and as the phone prompts them."  After a second request where I point out "slowly" has not been our strategy for responding to exploitable security vulnerabilities, I get a long explanation of how Apple upgrades work, how he's never been questioned in his long career -- essentially the person spent five times as much time explaining why he will NOT do the task rather than just doing it.  And today 80% of the devices are still not updated.  At times like this I'm reminded of Strother Martin in Cool Hand Luke:  "What we have here is failure to communicate."  So, my lesson for everyone is even though you think your communications are crystal clear, they may not be perceived as such.] Our last quote is from Walt Disney who said, “Of all our inventions for mass communication, pictures still speak the most universally understood language.”  If you believe that pictures are more effective than words, think about how you can create the best pictures in your emails and slide decks to communicate effectively.  I remember a British officer who had visited the Pentagon years ago who commented, "PowerPoint is the language of the US military."  I think he's right, at least in that context.  Ask yourself, are pictures part of your language? Convenience is our eighth C that we are going to talk about. How do we make something convenient?  We do it by automating the routine and removing the time wasters.  In terms of a SOC, we see technology in this space emerging with the use of Security Orchestration, Automation, and Response, or SOAR technologies.  Convenience can come in a lot of ways.  Have we created helpful playbooks that identify a process to follow?  If so, we can save time during a crisis when we don't have a minute to spare.  Have we created simple processes that work via forms versus emails?  It's a lot easier to track how many forms have been submitted and filter on field data versus aggregating unstructured emails.  One thing you might consider as a way to improve convenience are Chatbots.  What if someone could ask a Chatbot a Frequently Asked Question and get a quick, automated, and accurate response?  That convenience helps people, and it saves the SOC time.  If you go that route, as new questions get asked, do you have a way to rank them by frequency and add them as new logic to the chatbot?  If you do, your chatbot gets more useful and provides even greater convenience to the workforce.  How great would it be to hear your colleagues saying it was so convenient to report an incident and see that it was handled in such a timely manner.  Find ways to build that experience and you will become the partner the business wants. Last, but not least, is the 9th C of Consistency. Want to know how to create an audit finding?  Try not being consistent.  Auditors hate that and love to point out inconsistencies in systems.  I'm sure there are auditors right now listening to this podcast smiling with joy saying, "yup, that's me."  Want to know how to pass every audit standard?  Try passing the CARE Standard for cyber security.  CARE is a Gartner acronym that means Consistent, Adequate, Reasonable and Effective.  Auditors look at the Consistency of controls by performing tests to determine if the control is working the same way over time across the organization.  Auditors also look for Adequacy to determine if you have satisfactory controls in line with business needs.  Auditors ensure that your practices are Reasonable by identifying if there exist appropriate, fair, and moderate controls.  Finally, auditors look at Effectiveness to ensure the controls are producing the desired or intended outcomes.  So, in a nutshell, show Auditors that you CARE about cyber security. Okay, let's review.  Our nine Cs are for executives, developers, and SOC teams.  Executives should master controls, compliance, and continuity; developers should master coverage, complexity, and competency; and SOC teams should focus on clarity, communications, and consistency.  If you paid careful attention, I think you would find lessons for security leaders in all nine boxes across the model.  Essentially, don't conclude because boxes four through nine are not for executives that you don't need to master them -- all of this is important to being successful in your security leadership career. Well thanks again for listening to the CISO Tradecraft podcast as we discussed the 9 C's.  And for International Talk Like a Pirate Day, I do have a rrr-request:  if you like our show, please take a few seconds to rate us five stars on your favorite podcast provider.  Another CISO pointed out to me this past week that we came up first on Spotify when searching for C-I-S-O, and that's because those rankings are crowd-sourced.  It's a great way to say thank you for the time and effort we put into our show, and I thank you in advance.  This is your host G. Marrrrk Hardy, and please remember to stay safe out there as you continually practice your CISO Trrrradecraft. References https://www.vectra.ai/blogpost/the-9-cs-of-cybersecurity-value https://en.wikipedia.org/wiki/Information_technology_controls https://www.isaca.org/resources/cobit https://www.apexgloballearning.com/cobit-vs-itil-governance-framework-company-choose-infographic/ https://www.slideshare.net/alfid/it-control-objectives-framework-a-relationship-between-coso-cobit-and-itil https://internalaudit.olemiss.edu/the-three-lines-of-defense/ https://www.linkedin.com/pulse/15-quotes-effective-communication-jim-dent-lssbb-dtm/ https://www.gartner.com/en/articles/4-metrics-that-prove-your-cybersecurity-program-works?utm_medium=socialandutm_source=facebookandutm_campaign=SM_GB_YOY_GTR_SOC_SF1_SM-SWGandutm_content=andsf249612431=1andfbclid=IwAR1dnx-9BqaO8ahzs1HHcO2KAVWzYmY6FH-PmNoh1P4r0689unQuJ4CeQNk   [i] Hall, James A. (1996).  Accounting Information Systems.  Cengage Learning, 754 [ii] https://www.isaca.org/resources/news-and-trends/industry-news/2020/cobit-2019-and-cobit-5-comparison [iii] https://www.itgovernance.co.uk/cobit [iv] https://www.coso.org/SitePages/Enterprise-Risk-Management-Integrating-with-Strategy-and-Performance-2017.aspx [v] https://www.marquette.edu/riskunit/internalaudit/coso_model.shtml [vi] https://www.coso.org/Shared%20Documents/2017-COSO-ERM-Integrating-with-Strategy-and-Performance-Executive-Summary.pdf [vii] https://www.axelos.com/certifications/itil-service-management/what-is-itil [viii] https://www.theiia.org/globalassets/site/about-us/advocacy/three-lines-model-updated.pdf [ix] https://www.law.cornell.edu/cfr/text/2/200.516 [x] https://www.goodreads.com/quotes/7441842-complexity-is-the-worst-enemy-of-security-and-our-systems [xi] https://www.pwc.com/gx/en/issues/reinventing-the-future/take-on-tomorrow/simplifying-cybersecurity.html [xii] https://www.moneyshake.com/shaking-news/car-how-tos/how-to-pass-your-uk-driving-test

Temporadas de Microrrelatos Selección de La mano de la hormiga de Antonio Fernández Ferrer Únete a los miembros del canal: https://www.youtube.com/channel/UCwnlGwUN2noRPyDPbLV_w4Q/join Canal de LBRY/Odysee: https://odysee.com/$/invite/@ernestodelavega:c --- Send in a voice message: https://anchor.fm/ernestodelavega/message Support this podcast: https://anchor.fm/ernestodelavega/support

Temporadas de Microrrelatos Selección de La mano de la hormiga de Antonio Fernández Ferrer Únete a los miembros del canal: https://www.youtube.com/channel/UCwnlGwUN2noRPyDPbLV_w4Q/join Canal de LBRY/Odysee: https://odysee.com/$/invite/@ernestodelavega:c --- Send in a voice message: https://anchor.fm/ernestodelavega/message Support this podcast: https://anchor.fm/ernestodelavega/support

Temporadas de Microrrelatos Selección de La mano de la hormiga de Antonio Fernández Ferrer Únete a los miembros del canal: https://www.youtube.com/channel/UCwnlGwUN2noRPyDPbLV_w4Q/join Canal de LBRY/Odysee: https://odysee.com/$/invite/@ernestodelavega:c --- Send in a voice message: https://anchor.fm/ernestodelavega/message Support this podcast: https://anchor.fm/ernestodelavega/support

Temporadas de Microrrelatos Selección de La mano de la hormiga de Antonio Fernández Ferrer Únete a los miembros del canal: https://www.youtube.com/channel/UCwnlGwUN2noRPyDPbLV_w4Q/join Canal de LBRY/Odysee: https://odysee.com/$/invite/@ernestodelavega:c --- Send in a voice message: https://anchor.fm/ernestodelavega/message Support this podcast: https://anchor.fm/ernestodelavega/support

This week, AXELOS' Allan Thomson and Consultant Richard Rose continue their conversation about key roles for programme management within MSP 5th edition. This time, the focus is on the relationship between Senior Responsible Owner and the Business Change Manager.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [www.twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]

In this episode, AXELOS' Akshay Anand is reinterpreting the Latin watchmen quote “Quis custodiet ipsos custodes?” and asks, who manages the managers? In modern business this is the field of governance, which to many practitioners is a necessary organizational component, while to others is the cause of numerous and often infuriating blockers. Akshay explores these contradictions and attempts to reconcile them with the help of Mark Thomas (President, Escoute Consulting) and Shane Carlson (Director of Enterprise Architecture, ServiceNow).Mark Thomas: Twitter @escoute1Shane Carlson: Twitter @ITSMPunditVisit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [www.twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]

Knowledge Management” (KM) that most knowledge workers experience is often limited to a knowledge base tool (sometimes combined with a self-service portal). Or it might be an ancient repository of documents on a SharePoint site. To figure out how to improve this situation, we need to go back to basics, and answer the question “what IS KM, and why is it important?”In this episode, Akshay is joined by Aprill Allen (Independent Consultant and Angel Investor, Twitter @knowledgebird), Jon Stevens-Hall (Principal Product Manager, BMC Software, Twitter @JonStevensHall) and Dave Snowden (Founder & Chief Scientific Officer, Cognitive Edge, Twitter @snowded). Together, they explore the challenges and benefits of investing in KM, why old models and approaches are no longer fit for purpose, and unlearning.This episode also features a shoutout to Suresh GP (Managing Director, Taub Solutions, Twitter @sureshgp). Suresh is a very active member of the ITSM community in India and SE Asia. He also serves as a regional leader for the BRM institute, and as an Ambassador for the DevOps Institute.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [www.twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]

In this episode, AXELOS' Allan Thomson speaks to Richard Rose about key roles for programme management within MSP 5th edition and the relationship between them.This week, the focus is on the Programme Manager and the Business Change Manager.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [www.twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]

In this episode, AXELOS' Akshay Anand is joined by Andrea Kis, Principal Consultant at Devoteam, Jay Srinivasan, CEO at atSpoke (recently acquired by Okta), and Ian Aitchison, VP Product Management at Nextthink to talk about the adoption and use cases of Enterprise Service Management (ESM). They're also sharing tips to help organization succeed in their ESM programmes.This week's “shout-out” goes to Kenneth ('Kengon') Gonzalez, a veteran of the US military, and of the IT/SM world. He's worked in software development, support and operations, and most recently has been an advisor to CEOs and CIOs around the world.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [www.twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]

In this week's episode, AXELOS' Allan Thomson speaks to Elizabeth Harrin, project manager, author and owner of the blog Girl's Guide to PM, and Nicola Carroll, project manager at AXELOS, about what it's like for women in project management.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [www.twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]

We're trying an interesting approach with this podcast. We solicited a question from the ITSM community on LinkedIn, and then approached an SME to answer it, and then to ask their own question. We've ended up building an episode around this ""daisy chain"", and we'd love to know what you think!We start with a question sent in by Mitch Pautz (Senior ITSM Analyst, University of Southern California), which Akshay uses to kick off the episode with Rob Akershoek (Chair of The Open Group IT4IT Forum). Rob then asked a question about value streams which was addressed by Daniel Breston (Independent ITSM consultant and coach) & Michelle Major-Goldsmith (Manager, Kinetic IT). Finally, Dan asked a question about talent management, which Akshay brought back to base to have a chat with AXELOS CEO Mark Basham and CCO Catherine Newman.This episode's shout-out is to Orian Mendes, a Business Development Manager at TSO, the official publisher of ITIL guidance.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]

This week, Akshay invited back guests from earlier ‘creative professionals' episodes to reflect on the topic of creativity. Akshay and his guests Simone Jo Moore (Organizational Coach and ITIL 4 author), Sanjeev NC (Product Manager, SuperOps.ai) and Rob England (Management Consultant and Trainer) discuss why creativity is discouraged in the workplace and why this is almost always a bad thing.This week's “shout-out” goes to Stephen Mann, who is the principal analyst and content director at itsm.tools, one of the best ITSM blogs.Simone Jo Moore: Twitter @simonejomooreSanjeev NC: Twitter @yenceesanjeevRob England: Twitter @rob_englandStephen Mann: Twitter @stephenmannVisit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this week's podcast, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discusses the importance of the ‘Three Lines of Defence' within MSP and how this owns corporate-level risk controls, measures and monitoring.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

It's been a while since we featured some creative professionals on this podcast, and Akshay is thrilled to be speaking to a real rock band. Join him as he discusses the creative process with Alberto Martinez (guitar/ vocals) and Asheesh Khokha (drums) from St. Francis and The Wolf (https://www.sfandthewolfmusic.com/).Akshay is joined in the second half of the episode by Roy Atkinson (Twitter @royatkinson) and Karen Brusch (@Karen_Brusch) to debate how similar creative approaches can be found in IT/SM.This episode also features a shout-out to Andrea Kis (Twitter @AndieKis). Andrea is a Principal Consultant at Devoteam, advising clients and delivering innovative solutions to address ITSM, ESM and SIAM challenges.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

CCG Media presents High-Tech Sunday. On today's episode of High-Tech Sunday, our hosts, Dr. Mark Vaughn and Lango Deen sit down with Information Systems Director of the CIO Office for General Dynamics Information Technology, Olie Burton, for a conversation on mastering the transition. With 20+ years of Informaton Technology industry experience, Burton is currently responsible for Field Service and IT Service Management operations. Burton served ten years in the United States Air Force as a Military Training Instructor and uses ths experience to lead more than 120 employees and oversee a $15 million operating budget. Olie is an active Board of Trustee member at Mt. Ennon Baptist Church and is a member of the NAACP. Burton's professional relationships extend from Axelos, HDI, and IT Service Management Forum. Burton is also a recipient of the 2021 BEYA STEM Conference Dr. John Slaughter Legacy Award.   Keep up with Olie via the following social platforms: LinkedIn Ov2burt@gmail.com Olie.burton@gdit.com   Career Communications Group's High-Tech Sunday looks at professional development in technology through the lens of spiritual philosophies. In a time when digital information is critical more than ever, this weekly program is produced by and for CCG's community of alumni and professionals in science, technology, engineering, and math (STEM) fields, thought leaders, and aspiring students, to bring a concentrated discussion around technological advancements and achievements based on universal moral principles. The one-hour podcasts will be streamed every Sunday. The podcasts can be accessed through the BEYA Facebook page, Women of Color Facebook page, and CCG YouTube page ​in addition to Apple Podcasts, Google Podcasts, Podbean, and Spotify. Please join us next time.

In this week's episode you can join Akshay as he talks to Nathan McDonald (Deloitte UK), Jessica Alfaro (Acuity Inc.) and Barclay Rae (Barclay Rae Consulting) about the consulting industry, the changing nature of consulting, and what aspiring consultants might experience over the course of their careers.Our “shout-out” goes to Paula Määttänen. Paula is a senior solutions architect at TietoEVRY. She focuses on helping her clients address their service management challenges with innovative thinking and solutions. She is also a board member of itSMF Finland and helps to organize events for the local ITSM community.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, AXELOS' Allan Thomson and Patrick Von Schlag discuss the synergies between PMP from PMI and PRINCE2. In addition, they talk about the effect of Agile on both.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, Akshay is joined by John Custy (HDI), David Wright (Service Desk Institute) and Rosemary Gurney (itSMF International) to talk about the benefits of joining a local, national or even an international ITSM industry network.This week's “shout-out” goes to Elina Pirjanti (Twitter @elt5u). Elina is well known not just for her day-job as a customer success advisor in the service management space, but also for her efforts in supporting and speaking at itSMF chapter events around the world.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

The week of May 10th was Mental Health Awareness Week, and we've recorded a special podcast episode about Neural Diversity (ND) in the workplace. Akshay is joined by Laura Rigden (Twitter @MindPlaySC), James Finister (@jimbofin), Rob England (@rob_england) and Rachida Chekaf (@RachidaChekaf) to discuss what ND is and isn't, how to recognize it in ourselves and in our colleagues, and how companies can recognize and support ND in the workplace.This episode does not feature a shout-out.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discuss the recent MSP update and how the new edition covers the most common challenges that organizations encounter when leading investments in change. They also talk about optimal programme design and Enterprise Agility.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In part 3 of our Creative Professionals series, AXELOS' Akshay Anand interviews Bill Conry, a stand-up comic based in Dublin, before being joined by Dave Snowden (Founder and Chief Scientific Officer, Cognitive Edge) and Sanjeev NC (Product Manager, SuperOps.ai) to talk about how techniques like storytelling and narrative based knowledge management can help IT organizations.This week's “shout-out” goes to Kathy Veldboom. Kathy is an established leader of ITSM organizations, with experience in setting up, managing, and at times transforming, large customer and technical support teams in the US. Bill Conry: Instagram @bcon101Dave Snowden: Twitter @snowdedSanjeev NC: sanjeevnc.comVisit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

Join AXELOS' Akshay Anand for Part 2 of the Creative Professionals series. In this episode he talks to Rayna Jhaveri (TV chef, musician, and executive coach), Simone Jo Moore (Organizational Coach and ITIL 4 author) and Rob England (Management Consultant and Trainer). Together they discuss how creative techniques in the kitchen and in front of a TV camera can be applied by IT and Service Management professionals.This week's “shout-out” goes out to Vasilis Sandros who is a Product Manager at PeopleCert and is promoting ITIL 4 certifications around the world.Rayna Jhaveri: www.raynajhaveri.comSimone Jo Moore: www.simonejomoore.comRob England: www.tealunicorn.comVisit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In our second PRINCE2 Agile episode, AXELOS' Allan Thomson and Duncan Wade, Director of the Human Interface Consultancy Ltd, talk about the synergy that is achieved by blending PRINCE2 and Agile and the strengths of both – direction and management within PRINCE2 and a focus on delivery within Agile.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, AXELOS' Akshay Anand explores whether creativity is a human trait or if it is something we only find in certain professions. He also discusses with his guests how creative techniques from other professions can be applied to IT and ITSM work. First up: photography.Akshay is joined by travel and wedding photographer Raj Sarma, James Finister, Practice Partner at Tata Consultancy Services, and Simone Jo Moore, Organizational Coach, Consultant, and Trainer.This week's “shout-out” goes out to Rina Brahmbhatt from New York, who recently became ITIL Master.Share your thoughts via ask@axelos.comRaj Sarma, Instagram @rsarmaphotos and @rstravelphotos, http://www.rajsarma.com/James Finister, Twitter @jimbofinSimone Jo Moore, https://www.simonejomoore.com/Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

There are several ITSM tools available today, many of them offering similar features through different user experiences. In this episode, AXELOS' Akshay Anand will discuss a number of ITSM tools questions with his guests, including:How has the use of ITSM tools changed over the years? Where is the market headed, and what can we expect to see from vendors (both large and small) in the coming months and years?Join Akshay and his guests Ken Connally, Principal Technical Product Marketing Manager at Atlassian, Jon Stevens-Hall, Principal Product Manager at BMC Software, and Jay Srinivasan, Co-founder and CEO, atSpoke as they discuss these topics and more.This week's “shout-out” goes to Nargis Mirza, Lead Delivery Manager at the Home Office.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, AXELOS' Allan Thomson talks to Duncan Wade, Director of the Human Interface Consultancy Ltd, about the benefits of PRINCE2 Agile including the five targets it can achieve and why they are important to organizations.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, it's all about robots and artificial intelligence. AXELOS' Akshay Anand is discussing the history, future and current use of robots; advantages and disadvantages as well as society's perception of robots with his guests, Monica Zhang, Head of Business Development, F&P Robotics China, James Finister, Practice Partner, Enterprise Agility, and IT and Dr. Mauricio Corona, Chairman, BPGurus. Our “shout-out” goes to Mayur Gupta, Founder and CEO of Career Accelerator, which prepares young students for careers in the digital sector.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

This episode is all about artificial intelligence. AXELOS' Akshay Anand discusses the rise of AI with Professor of Technology and Digital Business Karthik Hosanagar, technology industry analyst and CEO of rpa2ai Kashyap Kompella, and former Estonian Minister of Foreign Trade and Information Kaimar Karu. Our “shout out” goes to Omer Faiyaz, CEO of Remo Software.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, AXELOS' Allan Thomson speaks to Globeteam A/S project manager Ulf Livoff about their collaboration with Banedanmark, the Danish government agency. Together, they designed and implemented a new and automated announcement management system, NOBI (Danish abbreviation for ‘New And Better Information'), using PRINCE2®. This system is now in use at more than 200 stations and handles approximately 3,500 announcements per day.Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, AXELOS' Akshay Anand and his guests Ameet Bagwe (founder of TrueLean, LeanScience and a digital platform architect at Texas Instruments), Simon Kent (Founder and CEO, Quantum Twenty One) and Fitness Coach Samantha Springer discuss physical wellbeing, a balanced lifestyle and the important role of nutrition, exercise, stress and emotions. This week's “shout out” goes to Shane Carlson, executive consultant with Service Now. Shane has been in the industry for 25 years and has worked with a number of frameworks in that time.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

This episode we have part 1 of my conversation with Andy Murray, The Major Projects Guy. Andy is Executive Director of the Major Projects Association (MPA).,  A Chartered Director and Management Consultant specialising in projects and programmes with 30 years of varied experience (public sector/private sector, SME/corporate, domestic/international). He has a focus on project/programme governance, the treatment of inherent project/programme complexity and organisational capability. Andy has worked with Axelos, HM Treasury, Cabinet Office and the APM in developing guidance on delivering successful projects/programmes, such as IPA's Routemap, PRINCE2, MSP, P3M3, Directing Change and Co-Directing Change. web: https://majorprojects.org/ Linkedin: https://www.linkedin.com/in/andymurray/ Andy mentioned a couple of books during our conversation, here are the links to get them: Doughnut Economics: Seven Ways to Think Like a 21st-Century Economist: https://amzn.to/3izg61B The Good Ancestor: How to Think Long Term in a Short-Term World:  https://amzn.to/2KBsFNa The Project Book: The complete guide to consistently delivering great projects: https://amzn.to/2KBsFNa I mentioned a couple of books too. Culture Hacks: https://amzn.to/36nS2tF Great Leaders Mix and Match: https://amzn.to/3apWk54 --- Send in a voice message: https://podcasters.spotify.com/pod/show/sundaylunchpm/message

Join your host, Akshay Anand as he talks to Laura Rigden (Head Trainer, It's a Playground), James Finister (Practice Partner, Tata Consulting Services), and John Kendrick (Principal, DMW Group) to explore the increasingly important topic of mental wellbeing for IT professionals.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode AXELOS' Allan Thomson talks to podcast producer Harri Freeman about P3M3, which has become a key standard amongst maturity models, providing a framework for organizations to assess their current performance and put in place improvement plans. They discuss the features and benefits of P3M3 and how organizations should use it.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, Akshay Anand talks to AXELOS' Margo Leach (Chief Product Officer) and Roman Jouravlev (Product Development Manager, ITIL) to look back at the ITIL 4 journey, before talking about what's in store for 2021. We also give a “shout out” to Dr. Mauricio Corona (Chairman of BP Gurus) who advises companies across Latin America on diverse topics such as ITSM, robotics, and artificial intelligence. He is also an ITIL 4 lead architect and an author and reviewer of many ITIL 4 publications, a Service Desk Institute board member and a professor at Anahuac University.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, AXELOS' Allan Thomson and John Edmonds talk to Dr Ruth Murray Webster, Lead Editor of the MSP 5th edition, about the definition of programmes, the challenges they pose and how the new MSP 5th edition tackles these.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, Akshay Anand continues with the Digital and IT Strategy publication. Together with Antonina Klentsova (Cyril Action Company), Robin Hysick (Pink Elephant), and Avinash Singh (Fox IT) he discusses their approach to designing this module's in-class assessment methods. This episode's “shout out” goes to Mallika Galagali, Cloud & MSP Sales leader at VMWare India.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

Mark Smalley of Smalley.IT, and Lead Editor with Axelos of the ITIL 4 High Velocity, IT joins ASG CEO Mitch Ashley to discuss his work creating this new contribution to ITIL 4. Mark shares the 5 value investments important for organizations seeking to operate at high velocity and some of the insights gained from himself and others covered in this ITIL 4 module.

In this episode, AXELOS' Allan Thomson and Erin Smith talk to Deep Creek Center's Patrick von Schlag about “Effective Project Management: The PRINCE2 method” – the recently published PRINCE2 guidance for the American market. They explain what the method is about and discuss how it can help organizations and project managers in the US.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

Akshay Anand, ITSM product ambassador at AXELOS, and David Crouch, senior advisor at Beyond20, join ASG CEO Mitch Ashley to share best practices and learnings from introducing and adopting Agile and DevOps in large organizations. Akshay and David discuss overcoming change management challenges and obstacles to increase adoption.

ITIL is well established as the process, certification and information resource library for service management across many IT organizations globally. With the recent updates comprising to ITIL 4, influences from Agile and DevOps are helping ITIL to expand and adapt to changes in how create software and build operations into the delivery process. Akshay Anand, Product Ambassador with AXELOS Global Best Practice, and Jon Stevens-Hall, Principal Product Manager at BMC Software, join Accelerated Strategies Group CEO Mitch Ashley to discuss the new innovations in ITIL 4. As major contributors to ITIL 4, Akshay and Jon share the approach they took with ITIL 4, incorporating ideas from the world of Agile and DevOps.

In this episode, Akshay Anand talks to AXELOS' Tom Young, James Lord, and Rachida Chekaf about their involvement in creating products (such as ITIL 4, PRINCE2 and others), the approach to completing their work, and the challenges they face. We also hear from Chikako Mogami (Country Manager of Quint Wellington Redwood – Japan) in our regular shout-out segment.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, AXELOS' Allan Thomson talks to Duncan Wade about the advantages and disadvantages of agile delivery, the role of a project sponsor and what they need to understand as they progress with agile adoption in their organization. Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, Akshay Anand and Roman Jouravlev talk about the latest publication, ITIL 4 Leader: Digital and IT Strategy, with Lead Editors David Cannon and Erika Flora. They discuss the thinking that shaped the development of the book and the changes students can expect when taking a training course.  This episode also includes a new feature where we highlight members of our global ITSM community. This time, you'll hear from Aprill Allen (a.k.a. Knowledgebird), who tells us about her career and shares some tips. Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, AXELOS' Allan Thomson talks to Richard Rose, author of a recent AXELOS white paper focusing on sponsoring PRINCE2 in your organization. Allan and Richard unpack the topic of sponsoring a PRINCE2 project and expand upon themes mentioned in the white paper. To download Richard's white paper “Sponsoring a PRINCE2 Project” visit: https://www.axelos.com/case-studies-and-white-papers/sponsoring-a-prince2-project  Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode, Akshay Anand and Roman Jouravlev talk to Mark Smalley (one of ITIL 4's lead editors) and Stuart Rance (lead architect of ITIL 4) about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: High-velocity IT. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media:LinkedinFacebookTwitterYouTube

Independent ITSM Consultant, Barclay Rae, joins our hosts Sami and Pasi to discuss his latest article 'Watertight not Watermelon SLAs' as well as how he sees the industry changing. Barclay also discusses with the guys the motion of how an agreement for experience may be difficult to adhere to, however, IT departments need to be measuring value, experience, and outcomes instead of traditional SLA metrics. ----------------------------------------------- Topics Covered in this episode: 'Watertight not Watermelon SLAs'. https://www.barclayrae.com/watertight-not-watermelon-slas/ How Experience Level Agreements could be difficult to measure if they remain agreements A focus on Experience and Outcomes ------------------------------------------------- Barclay Rae Barclay Rae has been consulting and working in the ITSM industry for 30+ years. He has carried out a number of industry roles with various organisations such as SDI, itSMF UK, ITIL with Axelos, as well as being a co-author of recent ITIL publications. Follow Barclay on Social Media: LinkedIn: https://www.linkedin.com/in/barclayrae/ Twitter: @barclayrae ------------------------------------------------- About HappySignals HappySignals is an Employee Experience Management platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. Established in 2014 and based in Helsinki, Finland, HappySignals discovers the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on average. ------------------------------------------------ Keep in contact Facebook: https://www.facebook.com/HappySignalsLtd LinkedIn: https://www.linkedin.com/company/happysignals/ Twitter: @HappySignalsLtd

In this episode, Allan Thomson and Henny Portman are talking about how to direct PRINCE2 in your organization.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice

In this episode Allan Thomson and AXELOS' Veronika Kiesswetter speak to their colleague Mark Hudson about their Academia programme and how it supports educational institutions to include product syllabi and certifications as part of their courses.Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook Twitter YouTube

In this episode, Akshay Anand and Roman Jouravlev meet Lou Hunnebeck, member of the AXELOS ITIL Lead Author team, to discuss the vision for ITIL 4 Strategist: Direct, Plan and Improve.  Visit www.axelos.com to find out more about our best practice guidance.Follow us on Social Media: Linkedin Facebook Twitter YouTube 

In this episode Allan Thomson meets Michelle Rowland, chief examiner for PRINCE2, to discuss everything exam related.  Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook Twitter YouTube

In this episode, Akshay Anand talks to Barclay Rae, member of the AXELOS ITIL Lead Author team, about the ITIL 4 Specialist guidance ‘Create, Deliver and Support', which is part of the ITIL 4 Managing Professional stream. Visit www.axelos.com to find out more about our best practice guidance.  Follow us on Social Media:  Linkedin  Facebook  Twitter  YouTube

In this episode Allan Thomson sits down with his colleague Adrian Crago-Graham, AXELOS' Head of PMO, to find out about the importance of lessons learned in projects. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook Twitter YouTube

In this episode, Akshay Anand and Roman Jouravlev discuss the ITIL 4 Practices with Dinara Adyrbai, the lead editor of the ITIL 4 Practices. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook Twitter YouTube 

Jedenasty odcinek podcastu skupia się na ITILu. Kwestia ITIL wielokrotnie pojawiał się w poprzednich odcinkach podcastu. ITIL to najczęściej wybierane praktyki do zarządzania usługami w IT. Tematu, którego nie da się wyjaśnić i w pełni omówić w trakcie jednej godziny podjął się Michał Florys. Pytania wstępne do Michała: Z jakiego sprzętu korzystasz na co dzień? Czy wybór takiego sprzętu podyktowany był tym czym się zajmujesz na co dzień czy raczej z osobistych decyzji? Czym się zajmujesz na co dzień? Pytania dot. tematu do Michała: Jak się okazuje niewiele osób miało do czynienia z ITIL. Możesz więc wyjaśnić na początku czym jest ITIL? Jak jest różnica między ITIL v3 a ITIL 4? W jakich firmach możemy wdrożyć ITILa? Czy w ogóle się go wdraża czy stosuje? Jakie najczęstsze błędy są popełniane przy stosowaniu ITILa? W jaki sposób możemy nauczyć się ITILa? Jaką prace mogę podjąć mając certyfikat ITIL np. Fundation? W jaki sposób słuchacze mogę się z Tobą kontaktować? Linki do notatek: Axelos ITIL - https://www.axelos.com/best-practice-solutions/itil LinkedIn Michała - https://www.linkedin.com/in/florys/ Asseco Academy (szkolenia ITIL) - https://academy.asseco.pl/s/ITILiZarzadzanieUslugami Zapraszam do śledzenia Podcastu na portalach społecznościowych:Twitter - https://twitter.com/AMolendowskiInstagram - https://www.instagram.com/artur_z.m/LinkedIn - https://www.linkedin.com/in/artur-molendowski/Facebook - https://www.facebook.com/chwiladlaadmina/www – https://chwiladlaadmina.pl

In this episode Pasi interviews Mark Smalley about ITIL 4 and his upcoming book "ITIL 4 - High Velocity IT". Links from the episode: ITIL®4 at AXELOS www.axelos.com/welcome-to-itil-4 Books at TSO www.tsoshop.co.uk with checkout code BR19 for 15% discount on all AXELOS products in 2019 Webinar about High Velocity IT -https://www.brighttalk.com/webcast/534/345711 More about Mark and his writing, speaking etc - https://smalley.it

Following our first series, in which we explored some of our most popular products in easy, 15-minute chunks, we’re back with a three-part mini-series entirely dedicated to agile. To kick things off, we'll be looking at how agile can improve project outcomes with one of our much-loved trainers, Steve Boronski.Book onto a PRINCE2 Agile® course hereDownload our waterfall vs. agile infographic hereDownload our 'Getting the right mix of project methodology' whitepaper hereSubscribe to our mailing list!This episode was produced by Alice Crabtree. The music track used in this podcast is called 'Southside' by Lee Rosevere, and can be found here. It is licensed under CC BY 4.0.Visit our websiteFollow us on Twitter, Facebook and LinkedInContact us:By email: contactus@ilxgroup.comBy phone:UK: 01270 611 600Australia: 1300 459 459New Zealand: 09 363 9777UAE: 0 561 496 498And please leave a rating and review on Apple Podcasts!

Jon talks cybersecurity with expert Nick Wilding. Nick is general manager of cyber resilience at AXELOS. His team is responsible for RESILIA – a cyber resilience best practice portfolio. You can find out more info about them here: https://www.axelos.com/resilia

Årets ITSM-konferens i Borås, den 18 septeber 2019, fokuserade på utmingarna i samband med Service Management och digital tjänsteinnovation. Både ur det organisatoriska och tekniska perspektivet. I denna podd intervjuar vi några av talarna samt att vi fångar upp en av deltagarna för att höra vad hon tagit med sig från konverensen och vad hon kommer göra annolunda imorgon.Mr. Chrisitan F Nissen, Keynote Speaker - From Service Deleivery to value co-creationErik Olheim - ITIL 4 och Agile - Umaningar i ITIL ur ett agilt perspektivRonald van Veen - Digital tjänsteinnovation i praktiken. Därtill hade vi förmånen att få en lång pratstund med Philip Hearsum, ITSM Portfolio Manager at Axelos om hur Axelos grunades, hur han ser på ITIL och hur man arbetade med att få fram ITIL 4. Denna intervju hittar du i en separat podd:

Philip Hearsum är ITSM Portfolio Manager på Axelos i England, en guru inom Service Management och ITIL som deltar på ITSM på Högskolan i Borås för 5 året i rad. Kontakten med Högskolan kom genom Philips ambition att på ett tydligare sätt gifta ihop akademi och business för att snabbare öka värdet av nyutexaminerade akademiker. Han har också varit en av motorerna och en drivande person i framtagandet av ITIL4. I den här intervjun berättar Philip, som verkligen brinner för sin sak, om historien bakom Axelos, hur man arbetat med att ta fram ITIL4 och vikten av att förstå att det för många företag inte längre är produkten som avgör utan vikten av helhetsupplevelsen genom leverans, service och ärendehantering som avgör.Hans passion för ämnet lyser verkligen igenom och han skulle lätt kunnat prata ytterligare några timmar.

I början på 2019 kom den senaste versionen av ramverket för IT Service Management: ITIL4.Axelos, som numera äger och förvaltar innehållet har lyssnat in på de senaste rådande trender inom management, styrning och framtagning av digitala produkter och tjänster. Baserat på det har man utvecklat ITIL ramverket med nya koncept, goda råd och förtydligat kontexten i vilken dessa tjänster och produkter ska leverera värde.Värde är nyckelbegreppet och ITIL4 bygger sitt budskap med en Service Value System som ett helhetskoncept som dessutom baseras på 7 ledande principer. I denna podcast kommer Ronald van Veen och Peter Hero diskutera dessa nyheter, anledningen varför man bör ta till sig den nya teorin (som omfattar mycket av den gamla), och introducera ett antal nyckelbegrepp inom ITIL4.Lyssna på denna podd, ladda ned en översikt och Service Value System och de ledande principer för att hänga med ännu bättre.Detta är del 1 av 2 i en serie podcast om ITIL4.

Was ist eigentlich IT-Management und wie sehen die Besonderheiten beim IT-Management in der öffentlichen Verwaltung und in den Schulen aus? Zu diesem Thema wollte ich schon immer eine eigene Podcast-Episode machen und jetzt ist sie da. In dieser Episode erfährst du, - was die Besonderheiten der IT in der öffentlichen Verwaltung und in den Schulen ist. - welche aktuellen Frameworks und Methoden für die IT aus meiner Sicht geeignet sind und - du erfährst konkrete Tipps zur Verbesserung der IT-Prozesse in deiner Organisation.

A little longer than usual, but in this week's episode we're delving into ITIL® 4. Akshay Anand, AXELOS’ ITIL product ambassador, is going to take you through what ITIL 4 is all about – what it covers, how it’s different from version 3, and how you can use it to benefit your organisation’s current ways of working.Find Akshay on LinkedIn.Book onto an ITIL course here.Download our new ITIL infographic here.Subscribe to our mailing list!This episode was produced by Alice Crabtree. The two music tracks used in this podcast are called 'Southside' and 'More on that later' by Lee Rosevere, and can be found here. They are licensed under CC BY 4.0.Visit our websiteFollow us on Twitter, Facebook, LinkedIn and Google+Contact us:By email: contactus@ilxgroup.comBy phone:UK: 01270 611 600Australia: 1300 459 459New Zealand: 09 363 9777UAE: 0 561 496 498And please leave a rating and a review on Apple Podcasts!ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Our Head of Capability, Mike Boutel and author of AgileSHIFT®, Cameron Stewart, discuss the latest offering from AXELOS and how it can benefit your organisation.

This week in our 15-minute podcast series it's all about PRINCE2 Agile®, with our PRINCE2 Agile lead trainer, Steve Boronski. Steve breaks down the benefits of both PRINCE2 and agile as separate approaches to project management. Many projects can benefit from the flexible and iterative nature of agile, but often you will find that you need the structure of a project management methodology as well. That’s where PRINCE2 Agile comes in.Apologies for the occasional bit of background noise in this episode...perhaps you can figure out what the tune being whistled part-way through is...Book onto a PRINCE2 Agile course here.Check out our waterfall vs. agile infographic here.Read through our 'Getting the 'right mix' of project methodology' whitepaper here.Subscribe to our mailing list!This episode was produced by Alice Crabtree. The music used in this podcast is called 'Southside' by Lee Rosevere and can be found here. It is licensed under CC BY 4.0. Visit our websiteFollow us on Twitter, Facebook, LinkedIn and Google+Contact us:By email: contactus@ilxgroup.comBy phone: UK: 01270 611 600Australia: 1300 459 459New Zealand: 09 363 9777UAE: 0 561 496 498Leave a rating and a review on Apple Podcasts!PRINCE2 Agile® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Episode 5 Of ITIL Foundations Training Podcasts- Explaining Scope Of Service Strategy Lifecycle Phase Disclaimer - ITIL® - "ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved." Please note that all ITIL documents and standards are completely owned intellectual property & copyright of Axelos. So in case if by any chance you are interested to study more about the standard that I have discussed here then please go to the official Axelos website. This podcast channel is only created to generate awareness and best practices for ITIL in general. In this episode, I will help you to understand the basics of service strategy along with these important points: Service Strategy scope, ITIL service strategy stage scope, Scope of service strategy objectives in ITIL, ITIL service strategy objectives explained, objectives of service strategy, objectives of the service strategy lifecycle stage, objectives of service strategy stage, ITIL Service Strategy Introduction, What is ITIL Service Strategy, ITIL Service Strategy Podcast, ITIL Service Strategy Overview, ITIL Service Strategy Examples, types of service strategy, ITIL Service Strategy Training, ITIL Service Strategy meaning, ITIL Service Strategy Definition explained, ITIL Service Strategy Defined, Information Technology Infrastructure Library Service Strategy Explained, Information Technology Infrastructure Library, Service Strategy ITIL explained, Service Strategy examples, What is service strategy?, What is service strategy all about?, Service strategy concepts explained, Customer service strategy examples, Service Strategy Meaning, If you have any questions about the topic that I have discussed in this podcast then please feel free to comment my friend and I will be happy to respond back to your queries. I request you not to rely blindly/completely on anything that I say here, I do my best to be as accurate and as complete information that I can provide you “but” only the published guidelines by Axelos are definitive. Only the published Axelos ITIL guidelines stand above any information that I have shared in any of my podcasts here.

Episode 4 Of ITIL Foundations Training Podcasts- Explaining Objectives Of Service Strategy Disclaimer - ITIL® - "ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved." Please note that all ITIL documents and standards are completely owned intellectual property & copyright of Axelos. So in case if by any chance you are interested to study more about the standard that I have discussed here then please go to the official Axelos website. This podcast channel is only created to generate awareness and best practices for ITIL in general. In this episode, I will help you to understand the basics of service strategy along with these important points: Service Strategy objectives, customer service strategy objectives, itil service strategy stage objectives, Purpose of service strategy objectives in ITIL, ITIL service strategy objectives explained, objectives of service strategy, objectives of the service strategy lifecycle stage, objectives of service strategy stage, ITIL Service Strategy Introduction, What is ITIL Service Strategy, ITIL Service Strategy Podcast, ITIL Service Strategy Overview, ITIL Service Strategy Examples, types of service strategy, ITIL Service Strategy Training, ITIL Service Strategy meaning, ITIL Service Strategy Definition explained, ITIL Service Strategy Defined, Information Technology Infrastructure Library Service Strategy Explained, Information Technology Infrastructure Library, Service Strategy ITIL explained, Service Strategy examples, What is service strategy?, What is service strategy all about?, Service strategy concepts explained, Customer service strategy examples, Service Strategy Meaning, If you have any questions about the topic that I have discussed in this podcast then please feel free to comment my friend and I will be happy to respond back to your queries. I request you not to rely blindly/completely on anything that I say here, I do my best to be as accurate and as complete information that I can provide you “but” only the published guidelines by Axelos are definitive. Only the published Axelos ITIL guidelines stand above any information that I have shared in any of my podcasts here.

Episode 3 Of ITIL Foundations Training Podcasts- Explaining Purpose Of Service Strategy Lifecycle Phase in ITIL. Disclaimer - ITIL® - "ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved." Please note that all ITIL documents and standards are completely owned intellectual property & copyright of Axelos. So in case if by any chance you are interested to study more about the standard that I have discussed here then please go to the official Axelos website. This podcast channel is only created to generate awareness and best practices for ITIL in general. In this episode, I will help you to understand the basics of service strategy along with these important points: Service Strategy purpose, Purpose of service strategy in ITIL, ITIL service strategy purpose explained, purpose of service strategy, purpose of the service strategy lifecycle stage, purpose of service strategy stage, ITIL Service Strategy Introduction, What is ITIL Service Strategy, ITIL Service Strategy Podcast, ITIL Service Strategy Overview, ITIL Service Strategy Examples, types of service strategy, ITIL Service Strategy Training, ITIL Service Strategy meaning, ITIL Service Strategy Definition explained, ITIL Service Strategy Defined, Information Technology Infrastructure Library Service Strategy Explained, Information Technology Infrastructure Library, Service Strategy ITIL explained, Service Strategy examples, What is service strategy?, What is service strategy all about?, Service strategy concepts explained, Customer service strategy examples, Service Strategy Meaning, If you have any questions about the topic that I have discussed in this podcast then please feel free to comment my friend and I will be happy to respond back to your queries. I request you not to rely blindly/completely on anything that I say here, I do my best to be as accurate and as complete information that I can provide you “but” only the published guidelines by Axelos are definitive. Only the published Axelos ITIL guidelines stand above any information that I have shared in any of my podcasts here.

Episode 2 Of ITIL Foundations Training Podcasts- Explaining Service Strategy Lifecycle Phase in ITIL Disclaimer - ITIL® - "ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved." Please note that all ITIL documents and standards are completely owned intellectual property & copyright of Axelos. So in case if by any chance you are interested to study more about the standard that I have discussed here then please go to the official Axelos website. This podcast channel is only created to generate awareness and best practices for ITIL in general. In this episode, I will help you to understand the basics of service strategy along with these important points: ITIL Service Strategy Introduction, What is ITIL Service Strategy, ITIL Service Strategy Podcast, ITIL Service Strategy Overview, ITIL Service Strategy Examples, types of service strategy, ITIL Service Strategy Training, ITIL Service Strategy meaning, ITIL Service Strategy Definition explained, ITIL Service Strategy Defined, Information Technology Infrastructure Library Service Strategy Explained, Information Technology Infrastructure Library, Service Strategy ITIL explained, Service Strategy examples, What is service strategy?, What is service strategy all about?, Service strategy concepts explained, Customer service strategy examples, Service Strategy Meaning, If you have any questions about the topic that I have discussed in this podcast then please feel free to comment my friend and I will be happy to respond back to your queries. I request you not to rely blindly/completely on anything that I say here, I do my best to be as accurate and as complete information that I can provide you “but” only the published guidelines by Axelos are definitive. Only the published Axelos ITIL guidelines stand above any information that I have shared in any of my podcasts here.

Disclaimer - ITIL® - "ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved." Please note that all ITIL documents and standards are completely owned intellectual property & copyright of Axelos. So in case if by any chance you are interested to study more about the standard that I have discussed here then please go to the official Axelos website. This podcast channel is only created to generate awareness and best practices for ITIL in general. In this episode, I will help you to understand the first and the most important basic building block that is important for your ITIL career. You will be able to understand, what is a service, definition of a service from ITIL standpoint, the importance of service in your foundations of ITIL, free ITIL training podcasts, free ITIL podcasts, ITIL service examples, what is a service, service definition ITIL, ITIL definition of service, service definition from ITIL viewpoint. If you have any questions about the topic that I have discussed in this podcast then please feel free to comment my friend and I will be happy to respond back to your queries. I request you not to rely blindly/completely on anything that I say here, I do my best to be as accurate and as complete information that I can provide you “but” only the published guidelines by Axelos are definitive. Only the published Axelos ITIL guidelines stand above any information that I have shared in any of my podcasts here.

Next to take to the stage as part of our 15-minute podcast series is AXELOS' Managing Successful Programmes (MSP) ®. Our lead MSP trainer, Steve Boronski, takes you through how programme management differs from project management, and how MSP can help you to implement large-scale, transformational change in your business. Book onto an MSP course here.Download our MSP process model here.Download our MSP programme plan here.Subscribe to our mailing list!This episode was produced by Alice Crabtree. The music used in this podcast is called 'Southside' by Lee Rosevere and can be found here. It is licensed under CC BY 4.0. Visit our websiteFollow us on Twitter, Facebook, LinkedIn and Google+Contact us:By email: contactus@ilxgroup.comBy phone: UK: 01270 611 600Australia: 1300 459 459New Zealand: 09 363 9777UAE: 0 561 496 498Leave a rating and a review on Apple Podcasts!MSP® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

There is a new version of ITIL coming out! What does this mean for your current certification? What does a new version being released mean for the IT industry? Listen to this episode to find out!

ILX has launched its first podcast series, which takes a look at some of our best-selling and most talked about courses in easy, 15-minute bites. First up, we’ll be delving into the depths of PRINCE2® with one of our PRINCE2 trainers, Karen Turner. Karen will be giving you a brief insight into what PRINCE2 is, what sorts of projects it’s most suitable for, and what exactly you’ll be learning on a PRINCE2 course. Book onto a PRINCE2 course here.Check out our PRINCE2 infographic.Have a look through our PRINCE2 process map.Subscribe to our mailing list!This episode was produced by Alice Crabtree. The music used in this podcast is called 'Start of the day' by Lee Rosevere and can be found here. It is licensed under CC BY 4.0. Visit our websiteFollow us on Twitter, Facebook, LinkedIn and Google+Contact us:By email: contactus@ilxgroup.comBy phone: UK: 01270 611 600Australia: 1300 459 459New Zealand: 09 363 9777UAE: 0 561 496 498Leave a rating and a review on Apple Podcasts!PRINCE2® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL and DevOps together? Yes! While at the DevOps Enterprise Summit in London, Richard sat down with Akshay Ananad and Kaimar Karu of AXELOS to talk about how the DevOps practices apply to service management. ITIL was born in a slower time for IT, but the core axioms are still relevant - you just need to focus on service rather than technology. The conversation also goes to including your service management folks in the conversations around software, the same way that operations, infosec and bizdev need to be involved. Devops is all about service, and so is ITIL!

The Software Process and Measurement Cast 418 features our interview with Larry Cooper.  Larry and I talked about his project, The Agility Series.  The series is providing the community an understanding of how Agile is applied and how practitioners are interpreting practices and principles. Reminder: Schedule Change for Vacation, Travel and Holiday Last week I was in Sweden for the  Øredev conference with a day of sightseeing thrown in. New listeners joining from the conference: WELCOME. The trip was great, and the conference was awesome and mind-expanding.  I will publish a review soon.  Brazil and “Métricas 2016” is next followed immediately by the Thanksgiving holiday in the United States.  This is the long way of saying that I will be publishing on an every other week basis through November 27th.  We will be back to weekly posting in December.   Larry Cooper’s BioLarry Cooper is a Project Executive in the public and private sectors in Canada and the USA and holds over 20 industry certifications in Agile, Project Management, and ITIL. His books include “Agile Value Delivery: Beyond the Numbers” (which was endorsed by a co-author of the Agile Manifesto) as well as the “The Agility Series” to be published over the next year or two. He was also the Mentor for “PRINCE2 Agile” published by AXELOS. Larry has  been an invited speaker at numerous conferences and symposia for the PMI, BAWorld, and the itSMF. He has presented global webinars with BrightTalk and ProjectManagement.com and authored more than  30 courses including an Agile-oriented curriculum that is sold directly to training companies in Canada and the USA. The first two book in the Agility Series on  Organizational Agility and Leadership Agility are  available for free download at www.mplaza.ca as is The Adaptive Strategy Framework Guide. You can join the adventure with the rest of the Wisdom Council for the Agility through their LinkedIn group https://www.linkedin.com/groups/8539263 Re-Read Saturday News The read/re-read of The Five Dysfunctions of a Team by Patrick Lencioni (published by Jossey-Bass) continues on the Blog.  Lencioni’s model of team dysfunctions (we get through most of it this week) is illustrated through a set of crises used to illustrate the common problems that make teams into dysfunctional collections of individuals. The current entry features the sections titled Film Noir and Application.   Visit the Software Process and Measurement Cast blog to participate in this and previous re-reads. Next SPaMCAST The Software Process and Measurement Cast 419 will feature four essays.  Essays from Kim Pries, Jon M Quigley, Gene Hughson and one from The SPaMCAST will be featured. Shameless Ad for my book! Mastering Software Project Management: Best Practices, Tools and Techniques co-authored by Murali Chematuri and myself and published by J. Ross Publishing. We have received unsolicited reviews like the following: “This book will prove that software projects should not be a tedious process, for you or your team.” Support SPaMCAST by buying the book here. Available in English and Chinese.

Is ITIL still relevant in a cloud-centric world? Carroll Moon says yes! Richard talks to Carroll about his work building out the service management infrastructure of Office 365 and how those learnings can apply to your organization as it moves to the cloud. Carroll focuses first and foremost on monitoring - until you can see how your applications are operating in real time, other DevOps-type improvements are hard to quantify. And the instrumentation needed should be going down to the client, just monitoring servers is not enough. Getting great monitoring working on your apps means involving development - there's no getting around that. You can read Carroll's entire blog post series on Service Monitoring on Axelos.

Die Art wie wir mit ITIL umgehen, muss sich ändern. Das ist der Grundtenor des #ITILManifesto. Gestartet als Diskussion auf Twitter ist das ITIL Manifesto inzwischen eine Bewegung, die selbst von AXELOS unterstützt wird. In dieser Folge des IT-Management-Podcast stelle ich meine fünf Gründe vor, warum die Diskussion wichtig und sinnvoll ist. Ich spreche mit dem Initiator Robert Spencer über seine Motivation und den Ausblick. Abschließend gebe ich Dir Anregungen, wie mit kleinen Änderungen die IT auch in kleinen und mittelständischen Unternehmen effizienter und mehr am Geschäft des Unternehmens ausgerichtet werden kann.

The ITSM Review Podcast Episode 2. Hosts Barclay Rae and Rebecca 'Gobby Midget' Beach are joined by Stuart Rance to discuss industry news, events, the most positive news from Axelos so far and Continual Service Improvement.