Podcasts about SugarCRM

The Today in Manufacturing Podcast is brought to you by the editors of Manufacturing.net and Industrial Equipment News (IEN).This week's episode is brought to you by our friends at SugarCRM. If your sales team is struggling to close deals, you need to read "How to Close More Deals in Manufacturing," a new guide to modern, insight-driven sales.Every week, we cover the five biggest stories in manufacturing, and the implications they have on the industry moving forward. This week:NTSB Reveals Fuel Leak in American Airlines Engine FireOrbic Hopes to Bring 1,000 Tech Jobs Back to US SoilP&G to Cut 7,000 Jobs Amid Economic UncertaintyBillion-Dollar Battery Factory Halts BMW EV ProjectJohn Deere Commits $20 Billion to U.S. ManufacturingIn Case You Missed It  How One Manufacturer Took AI to Prime Time – and It WorkedFabcon Precast Gets Max Penalty After Worker Crushed in Concrete MixerNew Drone Orders Aim to Counter Threats, Encouraging Flying Cars, Supersonic Flights Please make sure to like, subscribe and share the podcast. You could also help us out a lot by giving the podcast a positive review. Finally, to email the podcast, you can reach any of us at David, Jeff or Anna [at] ien.com, with “Email the Podcast” in the subject line.Digital Disruption with Geoff Nielson Discover how technology is reshaping our lives and livelihoods.Listen on: Apple Podcasts Spotify

The Today in Manufacturing Podcast is brought to you by the editors of Manufacturing.net and Industrial Equipment News (IEN).This week's episode is brought to you by SugarCRM, featured as a leader in IDC's MarketScape: Worldwide B2B CRM Platform Software for Industrial Manufacturing 2024 Vendor Assessment.  Every week, we cover the five biggest stories in manufacturing, and the implications they have on the industry moving forward. This week:- GM to Invest $888 Million to Upgrade Engine Factory in Western New York- Haribo Recalls Candy After Traces of Cannabis Found- Oreo Maker Mondelez Sues Aldi, Alleging Grocery Chain Copies its Packaging to Confuse Customers- Raccoon Break-In Snarls Airbus Jet Production- 3,000 Vehicles Stranded: Pacific Ocean Ship FireIn Case You Missed It  - States Are Rolling Out Red Carpets for Data Centers- Transforming Facilities Management with 3D Scanning: A Real-World Use Case from the Field- America's Oldest Cheesemaker Goes Up for SalePlease make sure to like, subscribe and share the podcast. You could also help us out a lot by giving the podcast a positive review. Finally, to email the podcast, you can reach any of us at David, Jeff or Anna [at] ien.com, with “Email the Podcast” in the subject line.Digital Disruption with Geoff Nielson Discover how technology is reshaping our lives and livelihoods.Listen on: Apple Podcasts Spotify

The Today in Manufacturing Podcast is brought to you by the editors of Manufacturing.net and Industrial Equipment News (IEN).This week's episode is brought to you by SugarCRM and The CRM Buyer's Guide for Manufacturing. Every week, we cover the five biggest stories in manufacturing, and the implications they have on the industry moving forward. This week:- TRUMPF Opens New Smart Factory - @3:01- Crime Ring Accused of Stealing $83M in Amazon Cargo - @10:28- U.S. Mint Moves Forward with Plans to Kill the Penny - @21:04- Shoemaker Looks to Outsmart Tariffs, Labor Woes with Automation Boost - @32:50- Ford Suit Claims Lemon Law Lawyers Bilked Them Out of $100M - @40:00In Case You Missed It- O-Ring Debris Causes More Than $2 Million in Damage - @50:06- John Deere Acquires Drone Camera Maker to Integrate Aerial Field Scouting - @55:38-Court Convicts 4 Ex-Volkswagen Managers of Fraud in Emissions Scandal + Justice Department Reaches Deal to Allow Boeing to Avoid Prosecution Over 737 Max Crashes - 1:00:39Please make sure to like, subscribe and share the podcast. You could also help us out a lot by giving the podcast a positive review. Finally, to email the podcast, you can reach any of us at David, Jeff or Andy [at] ien.com, with “Email the Podcast” in the subject line.Digital Disruption with Geoff Nielson Discover how technology is reshaping our lives and livelihoods.Listen on: Apple Podcasts Spotify

In this episode, Steve and Sam are joined by special guest Clint Oram, who recently left SugarCRM after exactly 21 years. The group explores the future of CRM, the transformative power of AI, and how technology is reshaping the way organizations think about customer relationships, system design, and collaboration.

The Today in Manufacturing Podcast is brought to you by the editors of Manufacturing.net and Industrial Equipment News (IEN).This week's episode is brought to you by SugarCRM. Download the new case study, How Tetley Harris Increased Sales Pipeline 1,100%, right now.Every week, we cover the five biggest stories in manufacturing, and the implications they have on the industry moving forward. This week:- Boeing Is Having a Pretty Good Week- Honda Pulls Back on EV Strategy, Will Push Hybrid Sales- Company Decides Not to Rebuild Chlorine Plant with History of Fires, Explosions, Toxic Clouds- EV Maker Lost $44M in Q1 After Delivering Just Two Vehicles- Tesla Starts Accepting Cybertruck Trade-Ins with Staggering DepreciationIn Case You Missed It- Philips Helps Users 3D Print Their Own Trimmer Accessories- Pennsylvania Metal Part Maker Pays $65,000 After Minor Suffers Workplace Injury- DARPA Program Sets Distance Record for Power BeamingPlease make sure to like, subscribe and share the podcast. You could also help us out a lot by giving the podcast a positive review. Finally, to email the podcast, you can reach any of us at David, Jeff or Andy [at] ien.com, with “Email the Podcast” in the subject line.Digital Disruption with Geoff Nielson Discover how technology is reshaping our lives and livelihoods.Listen on: Apple Podcasts Spotify

The Today in Manufacturing Podcast is brought to you by the editors of Manufacturing.net and Industrial Equipment News (IEN). This week's episode is brought to you by SugarCRM. Download the new case study, How Tetley Harris Increased Sales Pipeline 1,100%, right now.Every week, we cover the five biggest stories in manufacturing, and the implications they have on the industry moving forward. This week:- Walmart, Alquist Complete 3D-Printed Expansion of Alabama Supercenter- Ammunition Manufacturer Announces $300M New Factory- Nissan Closing 7 Plants; Slashing 20,000 Jobs- Ford Worker Accused of Stealing Millions of Dollars Worth of Parts from Plants- Meet the Production Car That Just Shattered the Half-Mile RecordIn Case You Missed It- Electric Bus Company Damera to Open First U.S. Assembly Plant in Illinois- Great Lakes $7B Fishing Industry May Get a Reprieve from Carp Invasion- LEGO Debuts 10 Fully-Drivable F1 Race CarsPlease make sure to like, subscribe and share the podcast. You could also help us out a lot by giving the podcast a positive review. Finally, to email the podcast, you can reach any of us at David, Jeff or Andy [at] ien.com, with “Email the Podcast” in the subject line.Digital Disruption with Geoff Nielson Discover how technology is reshaping our lives and livelihoods.Listen on: Apple Podcasts Spotify

The Today in Manufacturing Podcast is brought to you by the editors of Manufacturing.net and Industrial Equipment News (IEN).This week's episode is brought to you by SugarCRM, featured as a leader in IDC's MarketScape: Worldwide B2B CRM Platform Software for Industrial Manufacturing 2024 Vendor Assessment.Every week, we cover the five biggest stories in manufacturing, and the implications they have on the industry moving forward. This week:- Body Armor Maker Sued for Mislabeling Plates Sold to Law Enforcement- Cleveland-Cliffs to Idle 3 Steel Plants in Pennsylvania, Illinois- Will This Carmaker's 'Secret Stockpile' Save It From Tariffs?- Volonaut Airbike Takes to the Sky for the First Time- VW's Electric Bus Recalled for Too Much Seating RoomIn Case You Missed It- Trump Taps L3Harris to Retrofit Old 747 Into New Air Force One- Thousands of Pratt & Whitney Machinists Go on Strike- CISA Warns of Unsophisticated AttacksPlease make sure to like, subscribe and share the podcast. You could also help us out a lot by giving the podcast a positive review. Finally, to email the podcast, you can reach any of us at David, Jeff or Andy [at] ien.com, with “Email the Podcast” in the subject line.Digital Disruption with Geoff Nielson Discover how technology is reshaping our lives and livelihoods.Listen on: Apple Podcasts Spotify

The Today in Manufacturing Podcast is brought to you by the editors of Manufacturing.net and Industrial Equipment News (IEN).This week's episode is brought to you by SugarCRM, featured as a leader in IDC's MarketScape: Worldwide B2B CRM Platform Software for Industrial Manufacturing 2024 Vendor Assessment. Download IDC's MarketScape: Worldwide B2B CRM Platform Software for Industrial Manufacturing 2024 Vendor Assessment right now.Every week, we cover the five biggest stories in manufacturing, and the implications they have on the industry moving forward. This week:- Amazon's Internet Satellites Run into Production Delays- Speedboat Goes Airborne Trying to Break Speed Record- Musk Damaged Tesla's Brand in Just a Few Months- Intel CEO Lays Out Plans to Cut Staff, Costs and Bureaucracy to 'Reinvent an Industry Icon'- The American-Made Slate Truck EV Arrives Priced at $20K with No FrillsIn Case You Missed It- Chemical Maker Wants to Build a Shell Around Its Factory in Wisconsin- Starbucks Debuts First 3D-Printed Store in the U.S.- Young People Prefer Mass Customization Over Mass ProductionPlease make sure to like, subscribe and share the podcast. You could also help us out a lot by giving the podcast a positive review. Finally, to email the podcast, you can reach any of us at David, Jeff or Andy [at] ien.com, with “Email the Podcast” in the subject line.Digital Disruption with Geoff Nielson Discover how technology is reshaping our lives and livelihoods.Listen on: Apple Podcasts Spotify

The Today in Manufacturing Podcast is brought to you by the editors of Manufacturing.net and Industrial Equipment News (IEN).This episode is brought to you by SugarCRM. Download "How to Close More Deals in Manufacturing" right now.Every week, we cover the five biggest stories in manufacturing, and the implications they have on the industry moving forward. This week:- FDA Hiring Contractors to Replace Fired Staff Who Supported Safety Inspections- L3Harris Expands Indiana Facility to Support America's 'Golden Dome'- Trump's Tariffs Threaten Survival of Centuries-Old Kashmiri Carpet Industry- 125-Year-Old Truck Maker to Lay Off Up to 450, Cites Tariffs- Tesla Accused of Fudging Odometers to Avoid Warranty RepairsIn Case You Missed It- China Bans 'Self-Driving' Ads, Software Updates- Ocean Navigator Fire Traced to Shoddy Maintenance- Kellanova Launches Miller Lite-Flavored PringlesPlease make sure to like, subscribe and share the podcast. You could also help us out a lot by giving the podcast a positive review. Finally, to email the podcast, you can reach any of us at David, Jeff or Andy [at] ien.com, with “Email the Podcast” in the subject line.

Send us a textThe sustainability of the open-source business model remains a subject of ongoing debate, particularly when examining its long-term viability as a product differentiator. While open-source has often served as an effective marketing and adoption strategy—evident in early trailblazers like SugarCRM—it doesn't always guarantee lasting market dominance. SugarCRM, for instance, initially gained traction by fostering a strong community and ecosystem around its open-source version. However, despite this early success, the company eventually discontinued its community edition, raising questions about the durability of the model. Such a pivot can alienate loyal users and erode trust, especially if customers feel that transparency and flexibility—the core promises of open-source—are being compromised. Furthermore, once a product shifts away from its open-source roots, the competitive advantage it once held may diminish, particularly as the value proposition becomes more aligned with proprietary alternatives. This transition often forces companies to reevaluate how they attract and retain customers in a more crowded, less differentiated market.In today's episode, we invited a panel of industry experts for a live discussion on LinkedIn to conduct an independent review of SugarCRM's capabilities. We covered many grounds, including where SugarCRM might be a fit in the enterprise architecture and where it might be overused. Finally, they analyze many data points to help understand the core strengths and weaknesses of SugarCRM.Background Soundtrack: Away From You – Mauro SommFor more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

At just 19, Falon Fatemi became one of Google's youngest employees, joining shortly after the company went public. She recalls a time when wearing a Google tee in London prompted the question, “What's Google?” A decade later, she founded Node, the first horizontal AI-as-a-service platform driving predictable business outcomes, which was later acquired by SugarCRM. Today, she's cofounder of Fireside, alongside Mark Cuban, a venture named by Fast Company as one of the “next big things in media, entertainment, and social technology” for its innovative interactive tech on smart TVs. In this episode, Falon shares her entrepreneurial journey and offers valuable advice for aspiring founders.

In this episode, David Muller is joined by Clint Oram, co-founder and chief strategy officer of SugarCRM, discusses the evolution of customer relationship management in the manufacturing sector. They also explore the integration of AI and generative AI in CRM systems to provide actionable insights for sales teams. 

In this episode, we sit down with Paul Black, CEO of sales-i, to explore how revenue intelligence is transforming the way companies drive growth. Paul shares insights into how the recent acquisition of sales-i by SugarCRM has positioned them as a key player in helping businesses scale. We delve into the challenges sales teams face in today's market, like elongated sales cycles and indecision, and how tools like revenue intelligence and AI-guided selling are changing the game.Key Topics:What is Revenue Intelligence? Paul explains the concept of revenue intelligence and how it helps companies navigate longer sales lifecycles and make data-driven decisions.Overcoming Sales Challenges: The gang dives into the practical challenges businesses face when implementing tools like sales-i, including the importance of data quality. Paul offers tips on overcoming these obstacles to maximize growth.The Role of AI in Sales: Discover how AI-guided selling enhances sales processes, helping teams become more efficient and effective in their engagements.Who Benefits from Revenue Intelligence? The group discusses which types of clients are the best fit for sales-i and how different industries can leverage these tools to scale their operations.RELATED LINKSLearn more about BrainSell's data and AI methodology here!Check out sales-i!Check out these YouTube videos detailing BrainSell's consulting work.Follow BrainSell on Twitter and LinkedIn!

In this episode, we're joined by Clare Dorrian, CMO at SugarCRM. Clare shares with us how Sugar is navigating the AI landscape, marrying insights and intent signals, and how they're listening to their customers to serve up better data. Clare also discusses the importance of starting with data and supplementing with human beings to drive impact. Guest Quote:“So are there signals out there in the market, in these accounts that are going to allow us to get a jumpstart on engaging with an account. Selling is hard and we come before all of that, but it can take time to convince somebody that they even have a need to help them understand how you fit. And so what we did was we married the insight from our platform about where we knew we could be successful with intense signals. And we did that to validate these long lists of accounts that sales felt like we needed to go pursue. It probably won't surprise you that the list that we ended up with looked very different  to the list that we started with. Why do I use that as a success story of how we've used data? One, because I think, it gave us the opportunity to work collaboratively with ourselves counterparts without whom we can't be successful anyway. And it also takes the bias out of who should be on that list in the first place and where, quite frankly, sales and marketing should be spending their precious dollars and their precious time.” Episode Breakdown: [04:53] Alchemy UnveiledServing up insights within your product: If you want to encourage your sales team to work harder, faster, stronger, is you need to provide data insights front and center in your customer's CRM dashboard.[13:59] From Nuggets to Campaign GoldMarrying insights and intent signals: Making sure any predictive engine you use is constantly churning through new data coming into teh backend. Allowing a clearer vision for your ICPs and the extraction of desired data.[27:18] Gold Rush!Get with the data program: Start with data, supplement with human beings. This is the only way to truly understand the impact of your product or service and know what is working and what is not. Links & Resources:Connect with Kathryn TurnoffConnect with Clare DorrianLearn more about DeluxeLearn more about SugarCRMChris Walker, Refine Labs

This week on the Driven by DCKAP podcast, we're joined by Clint Oram - Co-Founder and Chief Strategy Officer at SugarCRM. He sits down with our host, Karthik Chidambaram, to discuss the significance of CRM systems, how to increase sales, the effectiveness of data analysis, how emerging technologies will impact the future, and more. Clint has over 20 years of experience in the enterprise software industry, with over 15 years designing and building award-winning CRM software solutions. As one of the original architects and developers, he helped found SugarCRM in 2004, going on to work in a variety of executive roles, and today he leads strategy and acquisitions. His invaluable insights shared in this interview provide a key understanding of how strategy and effective leadership greatly contribute to a company's growth and success. 

Como parte de la serie de Inteligencia Artificial y CRM, nos acompaña Zac Sprackett, CTO en SugarCRM, para darnos a conocer la estrategia y funcionalidad de IA que ofrece SugarCRM. #SinergiaIACRM #podcastdecrm #solvis Responsible AI https://www.sugarcrm.com/blog/responsible-innovation-large-language-models/ ¿Necesitas ayuda para alinear tu CRM con la Inteligencia Artificial? Hablemos. https://calendly.com/jesushoyos-cx2advisory/ai-crm-assessment-initial-meeting IA & CRM Synergy Assessment PDF: https://workdrive.zoho.com/file/u3gcga3dcf0d56f9c408c991eded4ba89e369 Podcast de CRM https://podcast.cx2advisory.com/

This episode features an interview with Clare Dorrian, CMO at SugarCRM, a CRM that helps marketing, sales, and service teams finally get a clear picture of each customer's journey. In this episode, Clare talks about gaining clarity on your strategy and ensuring that it is not based on conjecture, advising marketing leaders not to sacrifice data-backed decisions for speed. She also discusses the importance of investing in reputation management and her approach to content.Key Takeaways:You need to focus on profitable growth, and remaining both efficient and effective, especially as a lean marketing team.People buy from people, investing in events is very important, as is investing in reputation management.Don't drive strategy based on conjecture; keep your team honest about goals and what needs to be done.Quote: “I think that this comes back to getting crafty when you are a lean, mean team. We think about big rock pieces of content…the way that we approach content is to break down those insights and map themes, topics that those insights have and will uncover, and we're in the middle of this right now, by the way this piece of research, into social media soundbites, webinars, into short form, long form, and multiple formats, and with a perspective that will resonate to each of our core buying groups. So that we get the most out of the research that we're doing. We're approaching content in a way where we're trying to uncover insights that we can then package in many, multiple ways to educate. When people are at the top of the funnel to reinforce that the challenge that they're having, or that we're expressing to us when they become a prospect is shared by many others and they are not alone,  but also into door openers for our sales team to give them reason to reach out, to give them reason to connect as well.”Episode Timestamps:*(06:53) The Trust Tree: Focusing on profitable growth as a private-equity-backed company*(15:25 ) The Playbook: The importance of investing in reputation management *(34:39) The Dust Up: Rebrand tensions and using your community to validate the right choice *(38:15) Quick Hits: Clare's Quick HitsSponsor:Pipeline Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for pipeline pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.Links:Connect with Ian on LinkedInConnect with Clare on LinkedInLearn more about SugarCRMLearn more about Caspian Studios

Clint Oram, CSO of SugarCRM, dives into the origins of the company as an open-source CRM platform and explains the importance of building an ecosystem and community around a product. Clint shares insights on the challenges and benefits of embracing open source and API-first approaches, as well as the value of creating loyal customers through partnerships. They also explore the mindset of successful founders and the need to balance product development with go-to-market strategies.TakeawaysBuilding an ecosystem and community around a product is essential for creating loyal customers and driving growth.Embracing open source and API-first approaches can enable developers to build on top of a product and create value-added solutions.Successful founders understand the importance of letting go and empowering others to drive success.Creating a killer product that solves a real pain point is crucial for long-term success.Balancing product development with go-to-market strategies, including marketing, sales, and customer success, is essential for creating loyal customers. Growing beyond the early adopter market is crucial for sustained growth.Partnerships should be a two-way street, with both sides bringing value and customers.AI has the potential to augment human productivity and solve complex problems.Blockchain can address privacy concerns created by AI.The future will be shaped by AI and blockchain, leading to a more productive and trustworthy world.Chapters00:00 Introduction and Background01:20 The Origins of SugarCRM as an Open-Source Platform08:13 Embracing Open Source and API-First Approaches13:09 The Importance of Well-Designed APIs24:34 Creating a Killer Product that Solves a Real Pain Point25:26 Balancing Product Development with Go-to-Market Strategies26:06 Growing Beyond the Early Adopter Market29:52 The Evolution of Partnerships34:31 The Potential of AI41:57 The Role of Blockchain in Addressing Privacy Concerns48:35 Shaping a Productive and Trustworthy Future

Clint Oram, CSO of SugarCRM, dives into the origins of the company as an open-source CRM platform and explains the importance of building an ecosystem and community around a product. Clint shares insights on the challenges and benefits of embracing open source and API-first approaches, as well as the value of creating loyal customers through partnerships. They also explore the mindset of successful founders and the need to balance product development with go-to-market strategies. TakeawaysBuilding an ecosystem and community around a product is essential for creating loyal customers and driving growth.Embracing open source and API-first approaches can enable developers to build on top of a product and create value-added solutions.Successful founders understand the importance of letting go and empowering others to drive success.Creating a killer product that solves a real pain point is crucial for long-term success.Balancing product development with go-to-market strategies, including marketing, sales, and customer success, is essential for creating loyal customers. Growing beyond the early adopter market is crucial for sustained growth.Partnerships should be a two-way street, with both sides bringing value and customers.AI has the potential to augment human productivity and solve complex problems.Blockchain can address privacy concerns created by AI.The future will be shaped by AI and blockchain, leading to a more productive and trustworthy world.Chapters00:00 Introduction and Background01:20 The Origins of SugarCRM as an Open-Source Platform08:13 Embracing Open Source and API-First Approaches13:09 The Importance of Well-Designed APIs24:34 Creating a Killer Product that Solves a Real Pain Point25:26 Balancing Product Development with Go-to-Market Strategies26:06 Growing Beyond the Early Adopter Market29:52 The Evolution of Partnerships34:31 The Potential of AI41:57 The Role of Blockchain in Addressing Privacy Concerns48:35 Shaping a Productive and Trustworthy Future

This week on episode 356, we interviewed Clint Oram, Chief Strategy Officer at SugarCRM, Patrick McGinnis, Co-founder & Coach at XQuotient and Inventor of FOMO, Elaine Lin Hering, Author of Unlearning Silence: How to Speak Your Mind, Unleash Talent, and Live More Fully. DisrupTV is a weekly podcast with hosts R “Ray” Wang and Vala Afshar. The show airs live at 11 AM PT/ 2 PM ET every Friday. Brought to you by Constellation Executive Network: constellationr.com/CEN.

Doug Erickson is the Executive Director of Santa Cruz Works and the founder of the Santa Cruz New Tech MeetUp. He has 30 years of executive level positions in companies such as Live Picture, WebEx, Cisco, SugarCRM, and Nanigans. He is also the co-founder of CruzHacks (HackUCSC) one of the largest hackathons in California. On any day when there is good surf or wind, you can find him surfing or kitesurfing.

In this episode of CISO Tradecraft, host G Mark Hardy is joined by guest Craig Barber, the Chief Information Security Officer at SugarCRM. They discuss the increasingly critical topic of cybersecurity apprenticeships and Craig shares his personal journey from technical network engineer to CISO. They delve into the benefits of apprenticeships for both the individual and the organization, drawing parallels with guilds and trade schools of the past and incorporating real-world examples. They also look at the potential challenges and pitfalls of such programs, providing insights for organizations considering creating an apprenticeship scheme. Lastly, they examine the key attributes of successful apprentices and how these contribute to building stronger, more diverse cybersecurity teams. Craig Barber's Profile: https://www.linkedin.com/in/craig-barber/ Transcripts https://docs.google.com/document/d/1J8nrhYCMBSmc0kLBasskBoY2RLIwR7Vb Chapters 00:00 Introduction 00:23 Understanding Cybersecurity Apprenticeships 02:43 The Role of Mentorship in Cybersecurity 04:09 The Benefits of Cybersecurity Apprenticeships 07:17 The Evolution of Apprenticeships in the Tech Industry 10:00 The Value of Apprenticeships in Building Loyalty 11:08 The Difference Between Internships and Apprenticeships 15:32 The Role of Apprenticeships in Addressing the Skills Shortage 19:15 The Challenges of Implementing Apprenticeships 26:28 The Future of Cybersecurity Apprenticeships 44:32 Conclusion: The Value of Cybersecurity Apprenticeships

AI has changed B2B marketing throughout 2023, and Clare Dorrian wants marketers to use it to empower their teams. Clare Dorrian, CMO at SugarCRM, joins host Bryan Kramer to discuss the new wave of Generative AI; how it can be used in combination with your marketing and sales teams to stand out, how it can eliminate busy work from our day-to-day, common pitfalls, and why the importance of human connection and originality of hand-crafted messages and narratives are not going away anytime soon. --- Timestamps: 00:00 Coming up in this interivew... 00:49 Intro 01:56 How has AI impacted how marketers approach their work? 08:32 Where is the line for the use of generative AI? 12:45 How does a CRM marketing leader see GenAI helping in personalization? 18:46 When does AI and Automation get creepy? 22:10 What does AI mean for marketer's skillsets? 26:18 What are the implications for AI in content creation? 28:50 How does Clare stay connected with her friends and family as a British Ex-Pat?

Today, we're taking a look back on our most recent season. We've heard from some incredible minds in the Revenue Operations space, and one of our favorite parts of every conversation is hearing how guests define “RevOps.” Each definition is a little different, and each definition brings something new to the RevOps table. Let's take a quick look back at some of those conversations. How do our guests define RevOps? Why is RevOps important? And what do you need to know to make your RevOps team successful?Guests featured:Michelle Torrey-Teunissen, Chief Revenue Officer at 6clicksTodd Thomas, Chief Revenue Officer at Aiden AutoScott Hoffman, Chief Revenue Officer of GFT USAKiva Kolstein, President and Chief Revenue Officer at AlphaSense, Inc.Brian Tully, Chief Revenue Officer at GoldcastJamie Anderson, Chief Revenue Officer of EmburseCharles Lu, VP of Operations at LexCheckSaima Rashid, Senior Vice President of Revenue Analytics at 6senseJason Rushforth, Senior Vice President and General Manager for the Americas at SugarCRMJohn Foong, CRO of Domain Group--Time Stamps(00:55) -  Michelle Torrey-Teunissen, Chief Revenue Officer at 6clicks(01:56) - Todd Thomas, Chief Revenue Officer at Aiden Auto(04:09) - Scott Hoffman, Chief Revenue Officer of GFT USA(05:07) - Kiva Kolstein, President and Chief Revenue Officer at AlphaSense, Inc.(07:38) - Brian Tully, Chief Revenue Officer at Goldcast(09:49) - Jamie Anderson, Chief Revenue Officer of Emburse(12:29) - Charles Lu, VP of Operations at LexCheck(15:11) - Saima Rashid, Senior Vice President of Revenue Analytics at 6sense(18:15) - Jason Rushforth, Senior Vice President and General Manager for the Americas at SugarCRM(20:33) - John Foong, CRO of Domain Group—SponsorRise of RevOps is brought to you by Qualified. Qualified's Pipeline Cloud is the future of pipeline generation for revenue teams that use Salesforce. Learn more about the Pipeline Cloud on Qualified.com. —Links Connect with Jason on LinkedInCheck out QualifiedLearn more about Caspian Studios

Vince Beese is the Founder of Sales HQ. In this episode, he shares his vision for a dynamic community tailored for high-performing sellers and sales teams. He also shares insights on his career as a rep and leader in high-growth companies such as: LivePerson, Experian, SugarCRM & Meta. SPONSORS: • Surfe (Connect your CRM with LinkedIn in 60 seconds) - https://www.surfe.com?fpr=ssp use this link with promo code JWSURFE5 for a 5% discount on your first year EPISODE LINKS: • Connect with Vince on LinkedIn: https://www.linkedin.com/in/vbeese/ • Sign up for Sales HQ: https://www.saleshq.co/ CONNECT WITH JESSE: • Linkedin: https://www.linkedin.com/in/jessewoodbury/ • Twitter: https://twitter.com/jessewoodbury • Website: https://jessewoodbury.com/ HELP GROW SSP: • Join the Slack Community: https://launchpass.com/saas_sales_players • Subscribe! • Leave a rating, write a review and share • Ask about 1:1 performance and career coaching with Jesse • Check out the above sponsors, it's the best way to support the show GUEST HIGHLIGHTS: Ian Koniak, Brandon Fluharty, Scott Leese, Jamal Reimer, Jen Allen-Knuth, Andy Paul, Collin Mitchell, Rafael Figueroa, Tim Zielinski, Christian Banach, Rajiv 'RajNATION' Nathan, Belal Batrawy, Christine Rogers, Chris Beall, Dustin Brown, Patrick Baynes, Jeroen Corthout, Nate Nasralla, Gabe Lullo, Vince Beese

How do you determine the quality of a product? John and I discussed this topic and came to the conclusion: there are six pillars. Which? Well, you better listen to this episode!You can find John on Twitter and LinkedIn.Here you can find his websiteAnd do not miss out on Johns Book - get it here.

Go-to-market leaders have to fill a lot of roles. Today's guest says that, of many jobs, his most important role is fueling revenue success. This episode features an interview with Jason Rushforth, Senior Vice President and General Manager for the Americas at SugarCRM. SugarCRM is a CRM software that helps marketing, sales, and service teams reach peak efficiency through better automation, data, and intelligence so they can achieve a real-time, reliable view of each customer. Jason emphasizes the importance of doing your research and asking questions to set yourself up for success. He and Ian talk building pipeline, critical tools, and aligning cross-operational teams.Guest Bio:As SVP and GM, Americas, Jason Rushforth brings more than 20 years of product and SaaS experience to SugarCRM – all of it in CRM and CX. He is a respected technology industry veteran; his most recent role as VP and GM for Infor saw him implementing the vision and execution of their Customer Experience suite of solutions.Prior to Infor, Jason was VP of Industry Solutions and Enterprise Sales at Oracle, where he joined via the acquisition of Eloqua and was responsible for top line revenue growth of the $750B Marketing Cloud. He served Eloqua as the GM of Industry Solutions and drove the go to market strategy for specific applications, resulting in a 1B+ sale to Oracle. Jason was also President of Front Office Solutions at CDC Software (now Aptean), and on the board of directors for Marketbright (now Act-On).Armed with years of knowledge in building out both MarTech and CRM stacks, Jason is a subject matter expert in the discipline of customer service, with thousands of speaking engagements under his belt. He is passionate about education and thought leadership, and energized to build relationships with customers, analysts and prospects.—-----Guest Quote:“We're putting an emphasis on doing your research and qualification, asking the tough questions, because that sets the table for what a future successful outcome looks like. And there's so many data points around a customer or prospect. With a high degree of curiosity, with some structure around it, you can go into a meeting a lot more prepared to ask the hard questions by just understanding the general landscape of that company.”-----Time Stamps:**(00:15 ) - Jason's start**(01:45) - Defining RevOps**(02:58) - Why RevOps is like a cake**(05:49) - Building a RevOps Team**(23:17) - RevObstacles **(31:39) - The Toolshed **(41:36)  - Quick Hits —Sponsor:Rise of RevOps is brought to you by Qualified. Qualified's Pipeline Cloud is the future of pipeline generation for revenue teams that use Salesforce. Learn more about the Pipeline Cloud on Qualified.com. —Links:Connect with Jason on LinkedInConnect with Ian Faison on LinkedinCheck out the SugarCRM Website

Apprenticeships have gained popularity and momentum around the world but have remained an incredible way for people in the UK to gain high-paying careers. Join us this week with special guest, Craig Barber, CISO with SugarCRM to learn about his journey that started as an apprentice overseas and brought him to the United States to lead his own cybersecurity teams.

This episode features an interview with Larry Augustin, angel investor and advisor to early-stage technology companies. Larry previously served as the Vice President for Applications at AWS, where he was responsible for application services like Pinpoint, Chime, and WorkSpaces.Before joining AWS, Larry was the CEO of SugarCRM, an open source CRM vendor. He also was the founder and CEO of VA Linux, where he launched SourceForge. Among the group who coined the term “open source”, Larry has sat on the boards of several open source and Linux organizations.In this episode, Sam and Larry discuss who owns the rights to data, the data in to data out ratio, and why Larry is an open source titan.-------------------"People are willing to give up so much of their personal information because they get an awful lot back. And privacy experts come along and say, ‘Well, you're taking all this personal information'. But then most people look at that and say, ‘But I get a lot of value back out of that.' And it's this data ratio value question, which is: for a little in, I get a lot back. That becomes a key element in this. And I think there has to be some kind of similar thought process around open source data in general, which is if I contribute some data into this, I'm going to get a lot of value back. So this data in to data out ratio, I think it's an incredibly important one. And it gets everyone in the mindset of, ‘How do I provide more and more and take less and less?' It's a principle of application development that I like a lot. And I think there's a similar concept here around open source data. Are there models or structures that we can come up with where people can contribute small amounts of data and as a result of that, they get back a lot of value.” – Larry Augustin-------------------Episode Timestamps:(02:52): How Larry is spending his time now after AWS(06:25): What drove Larry to open source(18:41): What is the GPL for data?(24:28): Areas of progress in open source data(28:57): The data in to data out ratio(36:39): Larry's advice for folks in open source-------------------Links:LinkedIn - Connect with LarryTwitter - Follow Larry

In this episode of Enterprising Insights, Mark Beccue, Research Director, AI, with The Futurum Group joins host Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, for a conversation about the use of generative AI within enterprise platforms and applications. We'll also cover some recent news and newsmakers in the enterprise software market. Finally, we'll close out the show with our “Rant or Rave” segment, where we pick one item in the market, and we'll either champion or criticize it.

While ADHD can present its challenges, it is vital to acknowledge the unique strengths and abilities that individuals with ADHD bring to the table. To create an inclusive and supportive work environment, employers and colleagues need to understand the impact of ADHD and implement strategies for success. In the third part of our conversation with James Ochoa, we explore practical strategies and accommodations that can empower individuals with ADHD to thrive in their professional lives, fostering productivity and overall job satisfaction. Tune in to learn about: The signs that employees may have ADHD such as inconsistent executive functioning. Responsibilities for employees to manage their ADHD and for employers to provide accommodations and a less stressful environment.  Potential benefits ADHD may provide, including high energy levels, and the importance of structure for managing stress. RELATED LINKS Take this assessment to learn whether your company is genuinely data-driven. Schedule your free data discovery call to ensure you find the value in your data. Follow Rich on LinkedIn. Learn more about SugarCRM.

Mark Colgan is an entrepreneur and revenue leader responsible for increasing revenue across a small portfolio of companies where he leverages his 13 years experience of B2B Sales, Marketing and Recruitment. Mark currently splits his time as Co-founder of Speak On Podcasts, mentoring B2B Startups via GrowthMentor and ScaleWise, The Product Onboarders and coaching 100's of SDR's through his Outbound Prospecting course via The Sales Impact Academy. He's a Techstars 18′ Alumni and a regular speaker within the B2B SaaS industry, his work has been published by SaaStock, Mailshake, Pipedrive, LeadSift, Lemlist, SugarCRM and Baremetrics to name a few. Mark currently lives and works from Lisbon, is addicted to travelling and exploring new cultures and places. You'll often hear him saying “por que no?” (why not?) to anything that sounds fun or gets the heart racing like wingwalking, skydiving and paramotoring. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with Mark Colgan: Website: www.speakonpodcasts.com LinkedIn: https://www.linkedin.com/in/markcolganmarketing

AI has emerged as a powerful tool in transforming how businesses approach CRM and Customer Experience (CX). With its ability to analyze vast amounts of data, make accurate predictions, and automate processes, AI has become an invaluable asset for companies striving to create personalized customer experiences and drive growth.During this episode of the Growth Enablement Madness podcast, host Jim Ward chats with Rich Green, CTO at SugarCRM. The pair discuss the immense power of AI in CRM and CX, uncovering its applications, benefits, and the exciting possibilities it holds for businesses of all sizes. Tune in to learn about: Generative AI vs. Predictive AI and how companies can use both; Applications of Generative AI in CX/CRM; and SugarCRM's Product Plans for Generative AI. RELATED LINKS Take this assessment to learn whether your company is genuinely data-driven. Schedule your free data discovery call to ensure you find the value in your data. Follow Rich on LinkedIn. Learn more about SugarCRM.

Delivering A Next-Level Customer Experience In this Sales Gravy Podcast, Jeb Blount talks to Clare Dorrian, SugarCRM's CMO, about putting people first, building human connections, and prioritizing the customer experience in a saturated market. Clare shares expert insights on outbound prospecting, multi-channel engagement, and building a strong sales culture. Their conversation covers a range of topics, including the evolution of sales and marketing, the role of relationships in modern selling, and driving pipeline growth through real connection. In a highly competitive market, differentiation is key. Sales organizations should prioritize customer service and engagement as a means to drive pipeline growth and set themselves apart from competitors. Outbound prospecting is essential for building pipeline and requires a team effort, with every member of the organization contributing to pipeline growth. Building a strong sales culture means aligning goals and KPIs across departments, and promoting a team sport mentality that encourages collaboration and communication. By identifying customer challenges and demonstrating how a recommended product or solution can help solve them, sales professionals can build trust and create value for their customers. Sales professionals must leverage multichannel, multilayer engagement for reaching decision-making committees. Salespeople can deliver a next-level buying experience by meeting customers where they are and understanding their communication preferences. Companies can differentiate themselves in a highly competitive market by prioritizing people, building strong relationships, and providing value to customers. When sales organizations focus on the customer experience, build a strong sales culture, and promote collaboration and communication across departments, they can drive pipeline growth and set themselves up for long-term success. Learn more about how to deliver a legendary customer experience, stand out in a saturated market, and align sales and marketing efforts on Sales Gravy University.

In this episode of The Cybersecurity Defenders Podcast, we discuss some cutting-edge intel coming out of LimaCharlie's community Slack channel. A new injector written in Rust is used to inject shellcode and introduce XWorm into a victim's environment.Multiple cases where the SugarCRM was the initial attack vector and allowed threat actors to gain access to AWS accounts.Statc Stealer is a sophisticated malware that infects devices powered by Windows, gains access to computer systems and steals sensitive information.Patrick Wardle's research says that macOS's Background Task Manager can be easily bypassed and that Apple failed to act on his recommendations to fix it.CISA are reporting on the Seaspy and Whirlpool backdoors after obtaining malware samples from a compromised device.The Cybersecurity Defenders Podcast: a show about cybersecurity and the people that defend the internet.

Welcome to "Secrets of Scale," a new pod storm series hosted by Matt Brown. In this first series of 2023, Matt dives deep into the world of "scaleups" companies, speaking with founders and CEOs who have successfully reached scale, raised millions of dollars, and have valuable insights to share on scaling their businesses on a global stage. Join Matt as he uncovers the secrets to success in the world of scaling a business. Series: Secrets of Scale Larry Augustin is a VP at Amazon Web Services. He formerly was the chairman of the board of directors of SugarCRM.[1] He is a former venture capitalist and the founder of VA Software (now Geeknet). During the height of the dot-com bubble, Augustin was a billionaire on paper at the age of 38.Get an interview on the Matt Brown Show: www.mattbrownshow.Support the show

On this week's show Patrick Gray and Adam Boileau discuss the week's security news, including: Royal Mail attack was LockBit and GCHQ will probably “bust some heads” CircleCI's incident report and the problem with malwared endpoints in the Zero Trust age Cloudflare backs Mastodon Paul Nakasone: NSA did some great stuff! It was really good! Cisco won't patch SMB routers sold in 2020 Much, much more This week's show is brought to you by Material Security. Material co-founder Ryan Noon and Snowflake's head of cybersecurity strategy Omer Singer are this week's sponsor guests. Links to everything that we discussed are below and you can follow Patrick or Adam on Mastodon if that's your thing. Show notes Royal Mail cyberattack linked to LockBit ransomware operation Ransomware Diaries: Volume 1 | Analyst1 Congressman calls on CISA to investigate air travel vulnerabilities after outage - The Record from Recorded Future News Ransomware attack on maritime software impacts 1,000 ships - The Record from Recorded Future News CircleCI incident report for January 4, 2023 security incident Researchers: Large language models will revolutionize digital propaganda campaigns Nick Cave - The Red Hand Files - Issue #218 GitHub - cloudflare/wildebeest: Wildebeest is an ActivityPub and Mastodon-compatible server Meta sues Voyager Labs over scraping user data Twitter says leaked data on 200 million users was likely publicly available info - The Record from Recorded Future News A Police App Exposed Secret Details About Raids and Suspects | WIRED ODIN Intelligence website is defaced as hackers claim breach | TechCrunch Nakasone: Foreign surveillance program helped fend off cyberattacks - The Record from Recorded Future News The Guardian confirms criminals accessed staff data in ransomware attack - The Record from Recorded Future News Millions of Aflac, Zurich insurance customers in Japan have data leaked after breach - The Record from Recorded Future News Dark Pink, a newly discovered hacking campaign, threatens Southeast Asian military, government organizations The FBI Won't Say Whether It Hacked Dark Web ISIS Site Norton LifeLock says 925,000 accounts targeted by credential-stuffing attacks - The Record from Recorded Future News Cisco warns of two vulnerabilities affecting end-of-life routers - The Record from Recorded Future News Fortinet says hackers exploited critical vulnerability to infect VPN customers | Ars Technica Vulnerability with 9.8 severity in Control Web Panel is under active exploit | Ars Technica CISA adds recently-announced Microsoft zero-day to exploited vulnerability catalog - The Record from Recorded Future News Hundreds of SugarCRM servers infected with critical in-the-wild exploit | Ars Technica

On this week's show Patrick Gray and Adam Boileau discuss the week's security news, including: Royal Mail attack was LockBit and GCHQ will probably “bust some heads” CircleCI's incident report and the problem with malwared endpoints in the Zero Trust age Cloudflare backs Mastodon Paul Nakasone: NSA did some great stuff! It was really good! Cisco won't patch SMB routers sold in 2020 Much, much more This week's show is brought to you by Material Security. Material co-founder Ryan Noon and Snowflake's head of cybersecurity strategy Omer Singer are this week's sponsor guests. Links to everything that we discussed are below and you can follow Patrick or Adam on Mastodon if that's your thing. Show notes Royal Mail cyberattack linked to LockBit ransomware operation Ransomware Diaries: Volume 1 | Analyst1 Congressman calls on CISA to investigate air travel vulnerabilities after outage - The Record from Recorded Future News Ransomware attack on maritime software impacts 1,000 ships - The Record from Recorded Future News CircleCI incident report for January 4, 2023 security incident Researchers: Large language models will revolutionize digital propaganda campaigns Nick Cave - The Red Hand Files - Issue #218 GitHub - cloudflare/wildebeest: Wildebeest is an ActivityPub and Mastodon-compatible server Meta sues Voyager Labs over scraping user data Twitter says leaked data on 200 million users was likely publicly available info - The Record from Recorded Future News A Police App Exposed Secret Details About Raids and Suspects | WIRED ODIN Intelligence website is defaced as hackers claim breach | TechCrunch Nakasone: Foreign surveillance program helped fend off cyberattacks - The Record from Recorded Future News The Guardian confirms criminals accessed staff data in ransomware attack - The Record from Recorded Future News Millions of Aflac, Zurich insurance customers in Japan have data leaked after breach - The Record from Recorded Future News Dark Pink, a newly discovered hacking campaign, threatens Southeast Asian military, government organizations The FBI Won't Say Whether It Hacked Dark Web ISIS Site Norton LifeLock says 925,000 accounts targeted by credential-stuffing attacks - The Record from Recorded Future News Cisco warns of two vulnerabilities affecting end-of-life routers - The Record from Recorded Future News Fortinet says hackers exploited critical vulnerability to infect VPN customers | Ars Technica Vulnerability with 9.8 severity in Control Web Panel is under active exploit | Ars Technica CISA adds recently-announced Microsoft zero-day to exploited vulnerability catalog - The Record from Recorded Future News Hundreds of SugarCRM servers infected with critical in-the-wild exploit | Ars Technica

Mark Colgan is an entrepreneur and revenue leader responsible for increasing revenue across a small portfolio of companies where he leverages his 13 years experience of B2B Sales, Marketing and Recruitment. Mark currently splits his time as Co-founder of Speak On Podcasts, mentoring B2B Startups via GrowthMentor and ScaleWise, The Product Onboarders and coaching 100's of SDR's through his Outbound Prospecting course via The Sales Impact Academy. He's a Techstars 18′ Alumni and a regular speaker within the B2B SaaS industry, his work has been published by SaaStock, Mailshake, Pipedrive, LeadSift, Lemlist, SugarCRM and Baremetrics to name a few. Mark currently lives and works from Lisbon, is addicted to travelling and exploring new cultures and places. You'll often hear him saying “por que no?” (why not?) to anything that sounds fun or gets the heart racing like wingwalking, skydiving and paramotoring. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with Mark Colgan: Website: www.speakonpodcasts.com LinkedIn: https://www.linkedin.com/in/markcolganmarketing

Chris Pennington is the Chief Customer Officer at SugarCRM. Creating the best experience for customers in their buying journey doesn't only fall on the one person facing them but on all the tools, strategies, and support behind the scenes. Chris talks about the roles and responsibilities of a Chief Customer Officer and how they measure customer experience. He shares his insight into the elements and overall process of building trust. By prioritizing trust, you're less likely to face customer churn and you also get proper feedback that enables you to deliver even better customer experiences. He also talks about how to use CRM most effectively to measure and improve the buyer's journey. HIGHLIGHTS What is Chief Customer Officer responsible for Measuring the customer experience in their buying journey   The critical elements of building trust  Avoid leaving yourself vulnerable to customer churn The value of technology that assists in delivering superior customer experiences QUOTES Using data and experience or intuition together - Chris: "It's very important to make sure you're applying some thought process to information that's being surfaced through data. Even though it may be dismissed, having an understanding of what the gut is saying and interpreting it is still a very valuable thing."  The importance of empathy in building trust - Chris: "It's important not to forget the human factor. We're on a customer relationship management basis. The relationship part is super important and empathy goes a long way to drive that. You need to be able to respond in a time frame that is appropriate. You need to demonstrate empathy, you can't be in a business of relationships without deeply understanding that." Filling the gap between knowing something and understanding it - Andy: "We don't train sellers or support people in this idea of cognitive empathy which is really the form that's most useful to our customers. Because we go beyond just empathizing with how they feel but actually understand why they feel the way they do and that, then, gives us information to take action to solve the issues that have got them in pain." Connect with Chris in the links below: LinkedIn: https://www.linkedin.com/in/chrispennington88/ Website: https://www.sugarcrm.com/ Online Community: https://sugarclub.sugarcrm.com/ Sponsored by: Revenue.io | Unlock exponential growth with an AI-powered RevOps platform | Revenue.io Scratchpad | The fastest way to update Salesforce, take sales notes, and stay on top of to-dos | Scratchpad.com Blueboard | World's leading experiential rewards & recognition platform | Blueboard.com Explore the Revenue.io Podcast Universe: Sales Enablement Podcast RevOps Podcast Selling with Purpose Podcast

I've known angel investor, advisor and entrepreneur Larry Augustin since his days as CEO of SugarCRM, and have had him as part of this series a couple times (2011 and 2016). SugarCRM grew from $10M in annual revenue and a $15M loss to $100M in revenue and $7.5M in EBITDA. Accel-KKR acquired SugarCRM in August 2018. And after nearly a decade as Sugar's CEO, Larry spent a couple of years at Amazon Web Services (AWS) as vice president responsible for their applications services businesses – including their contact center offerings. Currently Larry is focusing on angel investing and advising a number tech startups. And with his varied experiences and background, my CRM Playaz co-host Paul Greenberg and I were excited to catch up with Larry for a long overdue LinkedIn Live conversation.

The past three years have seen radical shifts in the B2B sales landscape. From sales organizations having to go from in-person selling to virtual selling, to shifting how prospecting is done by leveraging online tools – there has been a lot to navigate. As sales leaders and sales teams have been focused on prospecting faster and more efficiently, there has been a quiet epidemic happening in the background. Getting prospective customers into the sales funnel is part of the battle, but converting them and keeping them as customers is a whole other challenge. With so many options on the market and an oversaturation of generic sales and marketing messages, the retention strategies and personalization techniques used to retain customers must also evolve. But, exactly how to prevent what one sales expert calls the “Great Customer Resignation” is the topic of this episode of the Modern Selling Podcast. I'm excited to welcome a phenomenal guest who spends quite a bit of time researching the ins and outs of customer satisfaction and retention. Craig Charlton, CEO of SugarCRM has spent over 25 years building and running high-growth businesses. Prior to joining SugarCRM in 2019, he was CEO of Oildex, a provider of financial automation software and services for the oil and gas industry, where he helped the company achieve 150% bookings growth, leading to the company's acquisition by Drillinginfo. Before joining Oildex, Craig was CEO of Abila, a provider of financial and CRM software and services to associations, nonprofit organizations, and governmental entities. Abila, which was acquired by Community Brands, grew its revenues threefold and transformed its revenue base to a subscription-based (SaaS) model over a three-year period. Prior to that, Charlton was senior vice president and general manager of Asia Pacific at Epicor Software Corporation, an industry-leading ERP solution provider, where he developed and executed the company's regional strategy, achieving consistent revenue and profit growth. Craig's insights into what B2B sales organizations should be doing to boost customer retention is why this is a must-listen-to episode! We'll dive into the recent stats from SugarCRM's Impact Report and decipher what the data tell us about what customers are looking for and how sales teams should be positioning their prospecting efforts. Download the full episode now and listen until the end to get every customer retention nugget! How Has Customer Churn Changed Since The Pandemic? As most sales leaders have seen, there have been noticeable shifts in how we are approaching and interacting with both prospects and customers. Here at Vengreso, our specialty is in helping B2B sales leaders and teams prospect better. Over the past 18 months, through our own research, we've found that 69% of sales professionals agree that prospecting is the hardest and most time-consuming part of their role. I wanted to know what Craig is seeing on the other side, once a prospect becomes a customer, and what's the current trend with customer churn. The data he shares is truly eye-opening, “Last year, the Global Research survey revealed that customer churn was costing midmarket companies $5.5 million a year. Our research, this year, shows that 58% of sales and marketing leaders say that churn has gotten worse over the last 12 months. This is now likely costing companies even more than $5.5 million a year! For every two customers coming in the door, one of them is leaving.” This is a remarkable number – $5.5 million in lost revenue! Join the conversation to hear what Craig says is really causing churn rates to explode and what sales leaders must do now to stop the bleeding. What Role Can CRMs Play in Reducing Customer Churn? As a sales evangelist by trade, I'm always curious to know what technology can do to help right the tide and get sales teams back on track. At Vengreso, we use a host of automation tools and systems to help us not only streamline how we prospect, but also to leverage key data that tells us how we can personalize each customer touchpoint. I wanted to hear Craig's perspective on what CRMs can do to mitigate this growing customer churn rate, especially since his company's findings suggest that 56% of sales organizations don't have the customer data they need to be effective. He shares three key insights: Increased visibility. CRMs can help sales leaders have a better view of what customers are likely to churn so they can proactively reach out to nurture that relationship. Improved personalization. When sales reps know what a customer needs and can tailor any communication to what's relevant to that customer – it's a win-win. A good CRM can be critical in creating highly personalized nurture, onboarding, and engagement campaigns. Better sales tracking. Without a robust CRM, it's hard to ever truly quantify how effective prospecting and marketing efforts are. According to SugarCRM's current research, some 54% of all leads are either poorly or underqualified. Having a proven CRM solution can easily identify the gaps in prospecting and sales to help reps and sales leaders figure out a better path forward. What's Holding Sales Teams Back From Keeping Customers?   This is a rather loaded question, but Craig and I dive deep into what the real solution may be. In my view, there are a host of factors at play. However, I'm a big proponent of the importance of providing world-class training to all sales reps that focuses on how to prospect with intention, personalization, and communicating value in mind. Our PVC Methodology for Prospecting outlines each one of these critical steps to engage with prospects in a way that makes them want to become customers. I have Criag walk through his ideas on the topic, “The biggest drawback to reducing customer churn is CRM adoption. Many sales teams have a CRM of some sort, but they're usually not properly trained on how to use its automation and are often unaware of the full features their CRM may offer. Sales teams should be leveraging AI as much as possible to know exactly which customers are at risk of leaving and how to best engage with them. Sadly, so many B2B sales teams aren't doing this.” Automation is a BIG productivity driver for us at Vengreso. This is why we've created THE best business productivity tool on the planet – FlyMSG. With it, sales teams (and other teams too) can reduce the time waste copying and pasting messages to customers and free up their time to focus on other strategic tasks. But, FlyMSG is just one tool we talk about. Towards the end of our conversation, Craig shares a host of actionable tools and steps sales leaders can take right now to get the most out of the CRM to instantly boost customer retention. Download the full episode to get in on this valuable insight. Want access to the full 2022 CRM Impact Report: The Great Customer Resignation and the Path Forward? Click here to download your complimentary copy.

2020 may have changed the events space forever, but the technology at the forefront of the new age of virtual events has been a long time coming.Developing their platform since 2008, Social27's offering has the ingenuity to fulfil the needs of customers like Microsoft, SugarCRM, and facilitating COP26's complex needs in 2021.Discover from their CEO, Ike Singh Kehal, how their use of machine learning is tailoring experiences to attendees, the potential for this to create more engaging experiences, and why the bane of digital events - the dreaded Zoom Fatigue - might not actually exist…This episode of Tied Together covers:Social27's essential role in facilitating COP26, managing the needs of over 2,000 attendee typesThe real underlying issue behind what we dismiss as ‘Zoom Fatigue'How machine learning can streamline events and connect attendees, leaving more time for engaging, constructive contentDiffering responses to the technology facilitating online & hybrid eventsThe future of events, and integration with the MetaverseLinks and references: https://bit.ly/3jAo8bD

This episode features an interview with Larry Augustin, angel investor and advisor to early-stage technology companies. Larry previously served as the Vice President for Applications at AWS, where he was responsible for application services like Pinpoint, Chime, and WorkSpaces.Before joining AWS, Larry was the CEO of SugarCRM, an open source CRM vendor. He also was the founder and CEO of VA Linux, where he launched SourceForge. Among the group who coined the term “open source”, Larry has sat on the boards of several open source and Linux organizations.In this episode, Sam and Larry discuss who owns the rights to data, the data in to data out ratio, and why Larry is an open source titan.-------------------"People are willing to give up so much of their personal information because they get an awful lot back. And privacy experts come along and say, ‘Well, you're taking all this personal information'. But then most people look at that and say, ‘But I get a lot of value back out of that.' And it's this data ratio value question, which is: for a little in, I get a lot back. That becomes a key element in this. And I think there has to be some kind of similar thought process around open source data in general, which is if I contribute some data into this, I'm going to get a lot of value back. So this data in to data out ratio, I think it's an incredibly important one. It's a principle that I drive into application development. If you put a user in front of an app and they start using the app, you're going to ask them for things. And my principle is always, ‘How do you figure out how to never ask them and only give them?' And you can't get 100% of the way there, but every time it's like, ‘Why did you ask them for that? Couldn't you figure it out?' And it gets everyone in the mindset of, ‘How do I provide more and more and take less and less?' It's a principle of application development that I like a lot. And I think there's a similar concept here around open-source data. Are there models or structures that we can come up with where people can contribute small amounts of data and as a result of that, they get back a lot of value.” – Larry Augustin-------------------Episode Timestamps:(02:14): How Larry is spending his time after AWS(06:01): What drove Larry to open source(18:04): What is the GPL for data?(23:51): Areas of progress in open source data(28:37): The data in to data out ratio(36:02): Larry's advice for folks in open source-------------------Links:LinkedIn - Connect with LarryTwitter - Follow Larry

On this episode of The BragWorthy Culture podcast, Jordan sits down with Clint Oram, Co-Founder & Chief Strategy Officer at SugarCRM. SugarCRM offers sales force automation, marketing campaigns, customer support, collaboration, mobile CRM, social CRM, and reporting. Clint starts the discussion by sharing his love for his company and what he does. That love has made him a “non-serial” entrepreneur — he's simply focused on Sugar. At the heart of his discussion with Jordan is Clint's passion for customer-centricity. Of course, a company that makes a CRM is going to be under a particular type of spotlight when it comes to how it interacts with customers. But Sugar leans into that, sometimes bending “too far” to accommodate customers, confesses Clint. Yet with all that accommodation, boundaries and rest matter too, and Clint shares how he and his team have prioritized time with family and recharging. – Looking to build your own BragWorthy Culture? Fringe can help. Fringe is the number one lifestyle benefits platform. Give your people the power of choice and save a ton of administrative headaches by  consolidating existing vendors and programs into a simple, automated platform. Contact us at Fringe.us.

Clint is the Chief Strategy Officer and Co-founder of SugarCRM, a CRM company with a difference. SugarCRM turns their customers into fans, utilises them as marketing tools and differentiates themselves in unique ways. Clint has also co-authored multiple CRM software patterns and in this episode talks to Ryan all about how SugarCRM do things and what got him and the company to where they are today. KEY TAKEAWAYS If you have a sales culture in your company, SugarCRM can help you on marketing and customer service but where they really shine is around the depth of expertise in sales automation and everything and anything to do with it. There's four levers any company can pull when it comes to differentiation, quality, price, service and convenience. To a large degree most companies start by differentiating around quality or price. It can be difficult to differentiate on quality in the commoditized world we live in now and differentiation on price is almost always a race to the bottom. So, Clint instead focused on service and convenience instead. SugarCRM is a CRM that focuses on sales tools, marketing automation and helping customer services deliver outstanding service. SugarCRM manage the whole buyers journey, with great tools and data, with the end goal of creating fully engaged and happy customers. You either build a lifestyle business or a growth business. In the world of entrepreneurs there a lot of lifestyle business, it's about putting money in your pocket to fund your lifestyle. When they then become popular they realise that they now need to look at how to manage the growth they are seeing. Technology and innovation launches you and this is what people love at first. But as time goes on, especially with your customers, you need to be focused on solving business problems and not just talking tech. There's a lot of mechanics in building a CRM. Clint was good at building the software and tech but it took a while for him and his team to master selling it. He said it simply comes down to philosophy and aligning that with your goals. Being midmarket is a mindset, it doesn't have a set figure. What it really means is that you aren't a small business anymore but you also aren't large. To promote growth, you also need to move away from the ‘playbook' that started your business and instead look at the one which is where you want to be. Be open to shed tradition and become comfortable in a growth mindset that is by design and not by accident. Product experience, brand experience, employee and customer experience are all things a company needs to go from a good company to a great company. You have to turn your customers into your marketing machine. You need to make them and their experience excellent. This is what makes you a great company rather than just a good one.   BEST MOMENTS “Make it easy and put a smile on your customers face, frankly that's what's at the core of customer relationship management industry is all about” “We sell software, to help sellers sell” “In the end, people buy a product or service, so it's got to be good” “Good companies understand product experience, great companies understand product and brand” Do You Want The Closing Secrets That Helped Close Over $125 Million in New Business for Free?"  Grab them HERE: https://www.whalesellingsystem.com/closingsecrets   Ryan Staley Founder and CEO Whale Boss 312-848-7443 ryan@whalesellingsystem.com www.ryanstaley.io    EPISODE RESOURCES https://www.sugarcrm.com https://www.linkedin.com/in/clintoram   ABOUT THE SHOW How do you grow like a VC backed company without taking on investors? Do you want to create a lifestyle business, a performance business or an empire? How do you scale to an exit without losing your freedom? Join the host Ryan Staley every Monday and Wednesday for conversations with the brightest and best Founders, CEO's and Entrepreneurs to crack the code on repeatable revenue growth, leadership, lifestyle freedom and mindset. This show has featured Startup and Billion Dollar Founders, Best Selling Authors, and the World's Top Sales and Marketing Experts like Terry Jones (Founder of Travelocity and Chairman of Kayak), Andrew Gazdecki (Founder of Micro Acquire), Harpaul Sambhi (Founder of Magical with a previous exit to Linkedin) and many more. This is where Scaling and Sales are made simple in 25 minutes or less. Support the show: https://www.linkedin.com/in/ryan-staley/ See omnystudio.com/listener for privacy information.

In this week's episode of Analytics Neat we discuss online grocery eCommerce and Biometrics growth on the Undercard. For the Main Event, we review a recent SugarCRM study on customer data. All this and more in this week's episode of Analytics Neat. Thanks for listening this week! Continue the conversation on Twitter with #AnalyticsNeat https://twitter.com/BillBruno https://twitter.com/AnalyticsNeat Visit BillBruno.com

"Be confident in the decisions that you're making with the information that you have at the time" - Mark Colgan.Mark Colgan is an entrepreneur and revenue leader responsible for increasing revenue across a small portfolio of companies where he leverages his 13 years experience of in B2B sales, marketing, and recruitment.Mark currently splits his time as co-founder of Speak On Podcasts, mentoring B2B startups via GrowthMentor and ScaleWise, the Product Onboarders, and coaching 100's of SDR's through his Outbound Prospecting course via The Sales Impact Academy.He's a Techstars 18' Alumni and a regular speaker within the B2B SaaS industry. His work has been published by SaaStock, Mailshake, Pipedrive, LeadSift, Lemlist, SugarCRM, and Baremetrics to name a few.Mark currently lives and works from Lisbon is addicted to traveling and exploring new cultures in places. You'll often hear him saying "por que no?" why not to anything that sounds fun or gets the heart racing like wingwalking, skydiving, and paramotoring.Please enjoy! Click here to subscribe to The Sell My Business Podcast to save time and effort. SELECTED LINKS FOR THIS EPISODESpeak On Podcasts websiteThe Deep Wealth ExperienceFREE Deep Wealth eBook on Why You Suck At Selling Your Business And What You Can Do About It (Today)Book Your FREE Deep Wealth Strategy Call Did you enjoy this episode of The Sell My Business Podcast? Please leave a review. Reviews help me reach new listeners, grow the show, and continue to create content that you'll enjoy.Please click here to leave a review on The Sell My Business Podcast. This podcast is brought to you by Deep Wealth. Your liquidity event is the most important financial transaction of your life. You have one chance to get it right, and you better make it count. But unfortunately, up to 90% of liquidity events fail. Think about all that time, money and effort wasted. Of the "successful" liquidity events, most business owners leave 50% to over 100% of their deal value in the buyer's pocket and don't even know it.Our founders said "no" to a 7-figure offer and "yes" to a 9-figure offer less than two years later. Don't become a statistic and make the fatal mistake of believing that the skills that built your business are the same ones for your liquidity event. After all, how can you master something you've never done before? Are you leaving millions on the table? Learn how the 90-day Deep Wealth Experience and our 9-step roadmap helps you capture the maximum value for your liquidity event.  Click here to book your free exploratory strategy session.Enjoy the interview!

Céline Felan is the Chief of Staff at SugarCRM, a software solution that helps businesses create customers for life with the world's most intelligent CRM platform. After starting her career as a business analyst with stops along the way in program management, business transformation, and mergers & acquisitions, Céline found herself drawn to opportunities where she was helping leaders bring ideas to life. On this episode of Aspiring Ops, Céline shares how her willingness to accept opportunities with open arms led to her role as the Chief of Staff at Sugar, and helped her understand the importance of providing clarity and managing expectations across the business.

With Melissa Sargeant, the chief marketing officer of email marketing company Litmus, we explore the role of a chief marketing officer, how they're hired, why they last the least in the c-suite, and e-mail marketing, one of the most powerful channels for marketers. Get $10,000 free credits to use Freshworks products (including the brand new Freshworks CRM packed with AI-based lead scoring, phone, email, and activity capture) by joining the Freshworks for Startups program. Click here to check eligibility. About the GuestMelissa Sargeant is the CMO of email marketing company Litmus. She has more than 20 years of experience in various marketing leadership roles. She was previously the CMO of SugarCRM, ChannelAdvisor, and the Senior Director of Product Marketing at CA Technologies. Sign up for regular updates from The Orbit Shift Podcast.The Orbit Shift Podcast is powered by Freshworks Inc, a global SaaS company headquartered in San Mateo, California. If you enjoyed listening to this podcast, consider giving us a five-star rating on Apple Podcasts. Host and Producer - Jayadevan PKAssistant Producer - Shashwath JAudio Engineer - Rajesh Subramanian