Podcasts about crisis ready

In this episode of the HRchat show, we talk about what it means to become crisis ready in the workplace, a must for HR professionals and leaders alike. Join us as we sit down with Dr. Bill Howatt, an expert in workplace mental health and capacity building, alongside HR media figure Todd Humber. Together, they unveil the Crisis Ready program, a groundbreaking initiative designed to equip individuals with practical tools to navigate interpersonal crises effectively. Hear firsthand how this program aims to establish a workplace culture where mental health is prioritized with the same urgency as physical health.In the discussion, we look at the complexities of recognizing and addressing workplace mental health challenges. Dr. Howatt emphasizes the importance of creating environments that extend beyond the bare minimum of emergency resources. We tackle the pressing question of whether organizations are genuinely maintaining momentum in supporting mental health post-pandemic. Through this conversation, you'll gain insights into fostering a culture of kindness, accountability, and purpose, ensuring leaders understand and prioritize the emotional well-being of their teams.Finally, we delve into the legal and ethical obligations of employers in cultivating trauma-informed workplaces. Learn about the evolving landscape of workplace safety regulations, including the necessity for respectful debates and authentic communication. This episode is a treasure trove of practical insights, from building competence-based models to ensuring that training translates into meaningful outcomes. Don't miss out on learning how to access further resources and connect with Crisis Ready Workplaces for continued development in this crucial area.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

THROWBACK: How do churches and nonprofits become crisis ready with Melissa Agnes Purcasse Your Church Safety and Security Scenario Cards Six Deck Box Set: https://a.co/d/8OUDO6q Conflict Deescalation Scenarios: https://a.co/d/6tNrJsZ Safety Team Scenarios: https://a.co/d/ciEwDJa Threat Assessment Scenarios: https://a.co/d/hkWkVih Suspicious Behavior Scenarios: https://a.co/d/0ilrAUV Medical Response Scenarios: https://a.co/d/aJgzLIr Crisis Intervention Scenarios: https://a.co/d/7SMgynD Need Simon's help with risk assessments, emergency preparedness or training email team@kingswoodsc.com

Extreme weather, cyber attacks, and disruptive technology pose growing threats worldwide. And energy companies are at higher risk. In Episode 121 of thinkenergy, we discuss the urgent need for crisis readiness in Canada's energy sector. Guest Melissa Agnes, CEO of the Crisis Ready Institute, is an authority in crisis preparedness, reputation management, and brand protection. With experience spanning NATO to global non-profits, tune in for her insight on how to fortify your brand for turbulent times.   Related links   Crisis Ready, by Melissa Agnes: https://melissaagnes.com/crisis-ready/ Melissa Agnes on LinkedIn: https://www.linkedin.com/in/melissaagnes/   Melissa Agnes on Twitter/X: https://twitter.com/melissa_agnes  Crisis Ready Institute: https://crisisreadyinstitute.com/ To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Check out our cool pics on https://www.instagram.com/hydroottawa   More to Learn on https://www.facebook.com/HydroOttawa   Keep up with the Tweets at https://twitter.com/thinkenergypod -------------- Transcript: Dan Seguin 00:06 This is Think Energy. The podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back to the think energy podcast. Within the energy sector, we've seen numerous companies rise and fall in the eyes of the public when confronted by crises for which they were unprepared. As climate change, cyber attacks and other threats wreak havoc, energy companies from around the world are finding themselves more susceptible to dealing with crises on a regular basis. Here in Ottawa, we've seen our city hit with major weather events, including tornadoes, floods, freezing rain, major thunderstorms, and durational. windstorm in the last few years alone. So, take it from a company that knows - a crisis communication plan cannot be drafted and filed away on a shelf to collect dust. It's a living document that has to be integrated across the entire organization. However, emergencies and crises are unpredictable and rarely unfold as rehearsed. So our crisis program has to be flexible and practical. In a fast moving event, it is important to make sure processes are as smooth as butter. How a company communicates during a crisis has changed dramatically during my career. From the rise of the Internet, social media, smartphones and voice technology to name just a few. These new channels present opportunities to connect with your audiences, we are now able to communicate instantly directly to the public in the event of a crisis. In our space, Hydro Ottawa is seen as an authority which enables us to frame the conversation appropriately. At the same time, during a crises, all eyes are on us. And we better shine. As Warren Buffett said, it takes 20 years to build a reputation and five minutes to ruin it. The Internet, and the communication channels that come with it also present challenges, namely, information overload. Everyone is now vying for your attention. Given all the information out there, you don't want to just be more noise, you need to stand out. So here is today's big question. If 1 Transcribed by https://otter.ai your phone rings tomorrow, and you're suddenly confronted with a major crises, are you and your business prepared to handle it? Do you know what steps to take to mitigate that damage? So joining me today, I have a leading authority on crisis preparedness, reputation management and brand protection. She is the founder and CEO of the Crisis Ready Institute and the author of Crisis Ready Building an Invincible Brand in an uncertain world. My very special guest today has worked with NATO Ministries of Foreign Affairs and Defense financial firms, technology companies, health care organizations, cities and municipalities, law enforcement agencies, the global nonprofit, and many others. She is a guest lecturer at universities around the world and also sits on the Global Advisory Council for the Institute for strategic risk management. Dear listeners, please welcome Melissa, Agnes. Melissa, maybe you could start by sharing with our listeners your journey into crisis management, what's a crisis management strategist? And how did you get where you are today? Lastly, what does it mean to be crisis ready? Melissa Agnes 04:34 Okay, the three part question and I'm going to do my best to be as succinct as possible. So crisis management strategist- I view it that way. Crisis communication strategist, crisis leadership. Like I view the strategy part of it to say that it's not just reactive, right? You're not being simply reactive where you're being hit with something and you're reacting to something. You are- you need to be strategic in the way that you respond to crisis, as well as in the way that you prepare to respond to crisis. So that's the whole premise of being crisis ready, which was the third part of your question. So that's what a strategist comes in. And I'll add that it's not about, you know, PR people might look at or if people might associate it with PR and spin. It's not that at all. It's not about manipulation. It's about looking at the long term of what's happening, and essentially the relationships that matter to the organization, and looking at a crisis through a lens that says, 'What's the best way for us to respond now and over the long term", which I'm sure we'll dive more into intense conversation in a way that keeps us building strengthening trust. With your question in regards to what is does it mean to be crisis ready? The answer is right there. So crisis ready is a term that I coined well over a decade ago, because I was dissatisfied with the status quo of crisis preparedness, which is pretty much a through line throughout my entire career, as my career is based off of frustration and I don't like to complain, so I don't like complain about something and not provide a solution. So my career is always around, like what's happening in the world, what really, really doesn't just doesn't sit right with me. And then what can I do in my way to contribute right to make things better? So the crisis ready came from the frustration that crisis preparedness, quote, unquote, crisis preparedness, which the was the more common kind of terminology for it within our profession, or within the industry was about having a plan, checking that box off, that leadership could say, like, Okay, we've got a crisis management plan, or we've got a crisis communication plan, we're set. And I knew 15 years ago, 14 years ago, when I started this, that made no sense to me. So I turned the coin crisis ready to give it a specific definition, which is it's a cultural approach. It's not just about having a plan. It's about building out programs and ingraining them into the culture of the organization. So that every single member of every single team in every single department and every single division and every single region, has the skill set has the mindset and has the capabilities to identify risk and its onset, to then figure out what to do with it, like categorize it, know what to do with it. So is it an issue? Is it a crisis? What do I do? And then effectively responding to the 2 Transcribed by https://otter.ai incident or the situation in a way that, yes, it de escalates it quickly, yes you mitigate long term material impact, but more over that piece with crisis ready, that's very unique and very important, is you respond in a way that strengthens trust. Dan Seguin 07:45 Okay. Sorry. Now, this is another two part question. Melissa Agnes 07:50 Let's do it. Dan Seguin 07:51 When a crisis hits, the last thing we want is for a company to bury their heads in the sand. Having said that, is there such a thing as a manageable framework for effective crisis communications? Next, here's my other question. When might that framework help an organization deal with an actual event? communicate in real time and deal with stakeholders like elected officials, the media, employees and constituents? Melissa Agnes 08:25 Okay, so the first part of that question is, is there such thing as a manageable framework for effective crisis communication? Absolutely yes, because I teach it. That's what we do we help. So essentially, are Crisis Ready Institute exists, because there is a lack or there's a void of actually teaching the essentials for crisis communication and crisis leadership, in any aspect of our academic lives. We're not taught these things no matter what, you know, it's very, very, very rare. And if you have been taught, it was likely very recently, and probably not even to the level that I would really give it that stamp of approval, unfortunately. So yes, all of that to say that that is what Crisis Ready Institute does, that is a big part of what I do is I see complex subject matter and skills, and I'm able to kind of put them into formulas and frameworks and different things that make it make them just more comprehensible. Is that a word? That's a word, right? That's an English word. Easier to understand, easier to truly conceptualize and giving a formula for okay, it's like until that skill level is at the point that we want it to be, where its intrinsic, and it's reflexive and it's just like, something happens and you know how to respond. That you want to have those 1-2-3 steps that are actually applicable. So yes, and then this second part of your question was, I mean, the crisis ready framework is designed to be scalable from issue straight through to crisis. So obviously, we teach for the worst case scenarios. But if you can respond to the worst case scenarios in a way that, again, de escalates the situation quickly, mitigates long term material impact, and strengthens trust within the organization, both internally and externally. So essentially, strengthening brand equity, building brand equity as a result of the crisis management. Then if you can do that, in the worst times, you can do that - you can apply all of the same tactics, all of the same techniques, all of the same strategies, in issue management. And in doing that, so like the lesser degree type of situation, materially impactful type of situation. So taking that, and when you are able to do that, first of all, obviously, you nip issues in the bud, like really quickly. And secondly, the organizations that are really truly crisis ready they are less vulnerable, to crises and to risks and to, you know, the things happening because they know they have, again, it's the mindset, the skills and the 3 Transcribed by https://otter.ai capability to respond. And the frameworks that we have at Crisis Ready Institute are designed to be one scalable, but also building blocks. So you learn the fundamentals. And you learn how to apply them in different types of situations and scenarios with different types of mindsets and emotions and all of these different facets that play into crisis management. Dan Seguin 11:32 Okay. How vital is it for an organization to maintain their social licence to operate? How does one safeguard its reputation? Melissa Agnes 11:43 Okay, well, I think that you are the perfect person to answer that question. I mean, how vital is your social licence to operate, right? Like, that's reputation. That's trust. That social licence to operate, it's in the name, you can't really have a successful business in certain industries without it. And it's all about trust. It's all about - you and I were just talking about this right before we hit record, right? It's all about how much trust do you build prior to a crisis? And how well do you know how to respond to that trust remains and hopefully even strengthens as a result of effective crisis management? When it comes down to, for me, with the way that I see it to, like, simplify it as much as possible, is that strong business, solid business, successful business is built and developed on like, strong relationships. Right. So that's the social licence to operate, if you want to look at it that way. Crisis Management is about doing right by those very relationships. When it matters most when you're put to the test. It's all about trust. Dan Seguin 12:53 If the communications plan is a living organism that helps you navigate through any disruption. Is it safe to say that it's not about dusting off that plan that just sits on that bookshelf? Melissa Agnes 13:11 Absolutely. Things happen too fast. Things happen too fast things happen outside of the realm of what we planned for, or what we may have imagined it to be, or unfold as anybody who had a crisis management plan. And I'm saying plan, like, I'll use the words program and culture and skill set and mindset capabilities to talk about crisis ready, right. But if we're looking at it through the crisis, preparedness, going back to the start of our conversation, lens of like, let's check off that box. And let's just have that plan. Plans are linear, they're siloed. They're theoretical, more than they are practical, they become obsolete pretty much the second you put them on the shelf. And they're not ingrained. Things happen so quickly, they escalate so quickly, that to be looking around going like, oh, where's where's the plan that I think that one day, once upon a time we created, like, let's look at that and try to see. Already you're suffering Crisis Response penalty as a result of that, because you're not being effective with your time in terms of response. So anybody who had that type of plan prior to COVID, as an example, quickly, unfortunately realized and learned the hard way. How ineffective that mindset that approach is, so we really, really want to look at crisis ready as a program as a skill set as the mindset is capability that's ingrained into the culture of the organization. 4 Transcribed by https://otter.ai Dan Seguin 14:34 Okay, Melissa, now, let me ask you this. How can an organization transform crisis readiness into a competitive advantage? Melissa Agnes 14:46 That's a really great question. This is one of those things that like it's really hard to sell what I do - Crisis Ready - because effectively what you're doing is you're trying to sell insurance to people who, who aren't obliged to pay purchase insurance right and human nature states that we don't want to look we want to avoid, we don't want to look at what's challenging or what's scary, or what makes us really uncomfortable, especially if we're not thrown into it and like being faced with it in the moment. So like, life is good, business is good, why would you want to look for it? Or look at what makes you uncomfortable? And the what if the downsides of the what ifs? That's really hard. And one of the ways that I've learned to do that to to sell it essentially, isn't answering that question is looking at what is the value of being crisis ready? What does it do to the team, to the culture to the morale internally, what does it do with regards to trust. And just having that culture that you know, something minor goes wrong, but you have this culture that sees that as an opportunity to strengthen relationships and to evolve as an organization as a service provider, or, you know, a product creator. So all of these different facets of like, what it means to be crisis ready with the core values assigned with crisis ready are and how they lay out day to day, not just to effectively manage crisis when it happens, or even mitigate crisis from happening. But what's the value that it brings internally and externally to increase? We'll go back to the word brand equity of your organization, there's a massive competitive advantage in those answers. Dan Seguin 16:35 Okay, now, a little while back, I attended your amazing, it is truly amazing, a 10 week course on honing your crisis communication and leadership skills, where you stated, if I recall, that you cannot put emotion over logic. What is the role and power of emotion within issue and crisis management. Melissa Agnes 17:00 So you can't let's let's let's flip it, you can't put logic over emotion. So the crisis ready rule is, you cannot beat emotion with logic. So just to make that clear. Emotion plays a major role in any type of crisis for every person involved, whether you're the leadership team, whether you're, you know, the members of the team who are doing different roles within managing the crisis, whether you're an outside impacted party by the crisis, you don't have a motion, you don't have crisis for that emotion. Meanwhile, you cannot beat emotion with logic. So you're speaking to as a leader, as a communicator, in times of crisis, you stand up, you rise up, and you communicate with your stakeholders who are being affected by the crisis in one way or another. Those people who are affected by the crisis in one way or another, are highly emotional, right? They have emotion and probably very deep, very real, very deep seated emotion running through them. What happens to us as human beings is emotion then comes to the forefront we're emotional beings, as human beings, no matter how logical or cerebral or rational we believe ourselves to be, we're still emotional beings, because we're human beings is the nature of how and who we are at what happens is when those high intensity, quote unquote, negative emotions kick 5 Transcribed by https://otter.ai into gear they come forefront, and they kind of they cloud judgment. I see it as the heart kind of coming up harping emotion coming up, and like putting this cloud around the brain, where you can't just speak or spew out logic, because the emotions are blocking it. It's clouding judgment, it's doing all kinds of things that a lot of leaders stand up and in those times, they just, they think that they just have to keep hammering out the truth and hammering out the facts that keep repeating the same things over in a very logical way. But they're missing the emotion, the emotional relatability, or the emotional, intelligent effect of it. And so in order to be able to communicate and lead effectively through crisis, you have to understand, know how to, first of all, understand emotion, the different types of emotions that that we have as an experience of being human. Understand how those like most emotions reside in our bodies, how they work, understand how to anticipate the emotions of your stakeholders, to the most extent possible. And then you have to be skilled in the ability to communicate in a way that puts the emotion first so that you can dissipate that cloud that is clouded like that's in front of the brain. I'm like doing this you can't see me when I'm like doing this visual in front of my face. But you want to dissipate that cloud that's blocking that's clouding judgment so that then you can speak to the rational, then you can speak to the logical. But trying to stand upon times of crisis when everybody is hyper emotional, and just spew out facts, you are going to miss the mark, you're not going to succeed the way that you can and should succeed. Dan Seguin 20:11 Now Melissa, to ensure crisis readiness, how critical is it for companies to identify high risk scenarios? And pushing this further? Should we be looking at defining the different triggers and thresholds of impact? Melissa Agnes 20:30 I would say so, first of all, identifying high risk scenarios is a part of the framework for crisis ready. So yes, so for anybody who may not understand that terminology, it's really what we're looking at is your most likely high impact types of events, situations that can put your organization into a crisis. We all have them as human beings, we all have them as organizations, as companies, as brands, whatever, however you want to word that. So yes, very, very, very important part of being crisis ready as you go through the motions. So let's say you identify just, you know, five high risk scenarios, the most likely high impact types of events to that you are susceptible or vulnerable to as an organization. Let's say you identify five. Go through the motions and part of being crisis ready is to go through the motions and becoming crisis ready for each of those five. Now, yes, absolutely. A sixth event can come out of nowhere and blindside you. But the whole going back to mindset skill set capability and culture is because you've gone through or asked. Once you've gone through the motions of truly becoming crisis ready for all of those five high risk scenarios. When the sixth one comes in, you know, turns around and hits you, or blindsides you and hitting you, you are so ready, your team is so skilled, you have everything that you need, and that it takes to be able to effectively respond to that sixth scenario, in the best timeframe as possible. So yes, identifying them doing the work to better understand them. And then in that answer the second part of that question, in that you will be looking at what would be indicators? So, so yes, triggers and indicators? And what are the thresholds of impact? So you're looking at a situation, say such a situation A, and you're saying 'At what point would situation crisis 6 Transcribed by https://otter.ai Scenario A be an issue for our organization? And at what point would it be a crisis?' You're really defining painting a picture of what those differences are? And then you're doing a deeper dive with the with the team and saying, Okay, what's the difference there? What are the criteria? What is the criteria that really made that customer past the threshold of issue to crisis? So you're trying to understand to the most extent possible, what are you know, what are the different aspects that make something a crisis for your organization, remembering that a crisis for one does not necessarily translate into a crisis for all. Dan Seguin 23:07 Now, in times of major disruptions, like a power outage, or maybe even a cyber event, scanning your landscape is critical. Any recommendations on how companies should look at monitoring the social landscape and mainstream media? Melissa Agnes 23:28 I think it should really go back to you, Dan. I think you guys do a phenomenal job at this. I mean, there's a lot to look at, and making sure that you have your baselines set up so that you know what a peak or valley looks like. You can detect it. I'd also say it's not just, you know, people go like, should we monitor every platform? Should we monitor, there's so many platforms, there's so many this, there's so many that, there's so many hashtags, so many, etc. It's really understanding your stakeholders and where you're where you have presence, right, and where that presence has impact because just because something - so one, just because something goes viral does not make it a crisis. That's not the criteria that makes it a crisis. That can be a viral issue, and not a viral crisis, right? Or a viral issue and not a crisis. And then too, just because something gets negative attention in one platform, if you don't have your course for stakeholder like the people who really mattered to the success and vitality of your business, on those platforms, and those people never hear about it, you might just have a whole bunch of haters that just aren't getting any traction. This is also about understanding what you're monitoring where, you're monitoring and why you're monitoring those, what in those squares. And then I think a third piece, I think that was two things. A third piece that I would add that is really understanding and I think this is a lot of where companies are getting it wrong right now - is understanding what is happening in the world that you transformations, the evolutions that are happening in the world and how they may or may not impact your relationship with your stakeholders, your relationship with your brand, the reputation of your organization, and to look at and be like, Oh, that's, you know, this conversation, this societal conversation or this Hot Topic doesn't apply to us to just look at something and be like, No, it doesn't apply to us without doing a deeper dive into how it might actually apply to you and how it might actually be important to the people who are important to your business is something that a lot of leaders, a lot of companies are missing the mark on right now. Dan Seguin 25:39 Cool. Melissa, can you share with us some simple takeaways, for example, what are some of the biggest and most common mistakes an organization should avoid? Melissa Agnes 25:52 7 Transcribed by https://otter.ai One of them is what we just said. Some other ones, I'll go to what we call at Crisis Ready Institute with call the CRP- the Crisis Response Penalty. So that term came out of my book, as I was writing my book, and what we're looking at there is, the longer you take to effectively respond, and I'll define what effective response is in a second. So the longer you take to effectively respond to a crisis, the more pressing credibility, you destroy the more ownership of the narrative you lose, and the more material impact you suffer. So that is the crisis response penalty, it is the penalties or the consequences of not responding properly. And effective response requires the right actions to be taken to actually fix remedy sold for you know, stop the bleeding, right the wrongs, etc, while you simultaneously communicate the way that you need to communicate and with whomever you need to be communicating with. And all of that has to happen. So actions and communications have to happen in the right timeline, and simultaneously. So if you falter on any one of those, then you're going to fail in your crisis management. And one of the biggest, most common mistakes to avoid so specifically to answer that it happened specifically to answer your question is the communication piece, because for the reasons that we've kind of already just highlighted, which are the vulnerability, the the fact that it's so uncomfortable, the fact that it's so vulnerable, the fact that people haven't been taught how to communicate with high EQ so that you can communicate through the emotions and actually resonate with the people you need to resonate with, so that they trust you and they follow your leadership? So yeah, I mean, we could go on and on and on, and on and on talking about the pitfalls to avoid. But even just looking at it as a framework of that crisis response penalty, what that means, what is involved in making sure you don't suffer a crisis response penalty, and making sure that your team has, again, the mindset, the skill set and the capability to not make those mistakes. Dan Seguin 28:06 Cool. That's a great segue, Melissa. Before signing off here, I'm hoping you can maybe share what are some of the requirements for a strong and effective narrative during a crises, but also ways to ensure we maintain that consistent tone, and stay on message. Melissa Agnes 28:29 I mean, we there's a formula that we use at Crisis Ready Institute, which is an it would take about, yeah, we could go into detail in it if we wanted to, but we teach it, it takes a while. But we really want to look at validate understanding emotions, validating those motions, relating to those emotions, and then coming in with your logic. And when you come in with your logic or your rationale, and you know, the directives and all the things that are very cerebral versus emotional, you want to make sure that you're having this balance of providing reassurance, providing hope, and having the courage to hold that space, that uncomfortable space, where the emotion sets. So as a framework, super high level, that's what you want to be making sure you're hitting, and I want to make sure that I answer your question properly. So strong narrative. So having that, having that framework will help to keep you addressing the things that are important to address that a lot of times leaders and communicators don't feel comfortable doing so they avoid them, which creates CRP Crisis Response penalty. And when you're doing that, you're doing that balance of risk providing reassurance, and hope and courage you're looking at. So just say, where you said I had to help maintain a consistent tone and stay on message. That's where you make sure that you're always checking in you're doing that you also want to make 8 Transcribed by https://otter.ai sure, so part of that is understanding what actually want what actually matters to people and making sure you're hitting those points, but also anticipating, anticipating the questions, anticipating the concerns, anticipating the fears and all of these, you know, things that we can anticipate if we take the time and put the attention to doing that, and making sure that you're getting ahead of the things that you can get ahead of, so that you're not always playing catch up. Dan Seguin 30:27 Okay, very cool. Melissa, we always end our interviews with some rapid fire questions. Are you ready? Melissa Agnes 30:35 I'm ready. Let's do it. Dan Seguin 30:37 Now, maybe you could start us off by sharing with our listeners. What are you reading right now? Melissa Agnes 30:44 I actually just finished reading it. It's called The Big Leap by Gay Hendricks and I highly, highly, highly recommend it. Dan Seguin 30:50 Okay, next one, Melissa. Who is someone that you admire? Melissa Agnes 30:55 I admire a lot of people. My significant other I admire him greatly. People on my team I admire greatly. There's a lot of people that I admire. Dan Seguin 31:05 Okay. What is your favorite movie or show? Melissa Agnes 31:09 On right now? Oh, man. I mean, I would say like Friends to me is like my all time favorite. What have we watched recently? We watched - I'm so bad with names and remembering this stuff. Silo was good. Shrinking was good. There was one recently there's one with Amanda Seyfried that I really enjoyed. I was sick last week and I like binged it over the weekend because I just got better. That one was called the Crowded Room. Yeah, I think there's a bunch of good things out right now. Oh, we just watched over the weekend we watched it's a movie about dogs, what's it called - Strays! With their like the voices of ...I don't know but strays, however, I will say that it looks like it's it's family friendly. But it is not. Don't let your kids watch it. It's very adult friendly. But it's hilarious. Dan Seguin 32:03 Okay, next one, aside from necessities. What one thing could you not go without in a day? 9 Transcribed by https://otter.ai Melissa Agnes 32:12 Okay this sounds so corny but emotional connection with my significant other. We travel a lot so I think checking in with each other, like just tapping in and making sure that - he's different from me in that I kind of get my good mornings and my good nights and things like that. I don't think I could go without those. Dan Seguin 32:30 Lastly, what is exciting you about your industry right now. Melissa Agnes 32:35 Oh, exciting, and that frustrated me. Um, the thing that I'm working on right now I'm working on, you know, I'm calling it my quote unquote, next big thing. That's really exciting to me. So new content, new things that are coming, that I think will, again, stemmed from a frustration in the world. And we touched a little bit on some of it during this conversation, but the, um, it'll be my next book. It'll be my next TEDx Talk. It'll be a whole bunch of things. And that's, that's kind of keeping me fired up. I'm very excited about that. Dan Seguin 33:06 Well, Melissa, this is it. We've reached the end of another episode of the Think Energy podcast. Now if our listeners want to learn more about you, your organization, how can they connect? Melissa Agnes 33:19 Melissa Agnes, I'm on social. I'm primarily on LinkedIn, definitely. IG definitely. That's pretty much it. Where I'm like, actually active and then crisisreadyinstitute.com Or just crisisready.com. You can find all kinds of stuff there as well as to connect with me. Dan Seguin 33:36 Again, Melissa, thank you very much for joining us today. I hope you had a lot of fun. Melissa Agnes 33:41 I did. Thanks, Dan. Thanks for having me. Dan Seguin 33:44 Cheers. Thanks for tuning in for another episode of The Think Energy podcast. Don't forget to subscribe and leave us a review where ever you're listening. And to find out more about today's guests or previous episodes, visit thinkenergypodcast.com I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin visits with two guests today to discuss the RIMS Canada Conference 2023 on September 11th–14th in Ottawa! The first guest is the National Co-Chair of the RIMS Canada Conference 2023, Valerie Barber. Justin and Valerie discuss her risk career, her role with the government of Manitoba, and how Canada's provincial government is a good place to establish a risk management career. Valerie discusses some of the Plenary and educational events to expect at the RIMS Canada Conference. Valerie talks about Plenary Speakers Sinead Bovell and Melissa Agnes.   Melissa Agnes joins the episode as the second guest. Melissa is a world-renowned expert on crisis management and is the Founder and CEO of Crisis Ready Institute. She discusses consulting for agencies and large organizations, and how “Crisis Ready” beats managing a crisis as it happens. She talks about her Plenary talk for RIMS Canada Conference 2023 and what hampers people from being ready for a crisis. She shares some steps to being ready before a crisis comes and managing it when it does.   Listen in and learn to be Crisis Ready and protect your brand.   Key Takeaways: [:01] About RIMScast and the RIMS App, an exclusive benefit for RIMS members. [:32] About today's episode, where we will talk about RIMS Canada Conference 2023 and hear from one of the plenary speakers about crisis management. [:55] All about exciting, upcoming RIMS events! Registration is open for the RIMS Canada Conference 2023, which will be held September 11th–14th in Ottawa! Visit RIMSCanadaConference.ca for more information. [1:16] For those of you based in Canada, Justin needs to hear from you about a game show he will be hosting on September 13th. A link to a survey is in this episode's notes. He needs your honest feedback, so he can say, “Survey says: …” Please check out the links in this episode's notes! [1:39] On September 14th, the Spencer Educational Foundation returns to New York City for its Annual Funding Their Future Gala. The event will be held at the Cipriani on 42nd Street. A link is on this episode's notes. You can also visit SpencerEd.org. [1:56] The RIMS Western Regional Conference will be held October 4th–6th in Vail, Colorado. Visit RIMSWesternRegional.com for more information and to register. [2:08] Head to the RIMS.org/Advocacy page to find information about The RIMS Legislative Summit, which is returning to Washington, D.C. on October 25th and 26th. [2:22] We are very excited about the RIMS ERM Conference 2023, which will be held November 2nd and 3rd in Denver, Colorado! The theme is Elevate and Evolve. Registration is open, as is a call for nominations for the ERM Award of Distinction. Those submissions are due September 1st. [2:43] The first guest on today's episode is the National Co-Chair of the RIMS Canada Conference 2023. She has also been a risk leader for the government of Manitoba for more than 20 years. She will share her risk philosophies and then we will talk about RIMS Canada Conference 2023. [3:01] Justin welcomes Valerie Barber to RIMScast! [3:18] Valerie started in accounting, for an insurance agency and company. After five years, she worked in claims at a brokerage office for several years. She took a position next with the government of Manitoba in claims and loss prevention, then insurance and risk management, and later, the director of the insurance and risk management branch. [4:18] Her background in working with losses as they happened and preventing future losses was a good foundation to move into the risk management side. Valerie is going on 24 years of working with the government of Manitoba, [4:53] Valerie's employer is a small but mighty branch of the government. There are four individuals, an increase. They are now fully staffed. It was incredibly relieving for Valerie to get the third and the fourth person hired. Since she started, she has done three of the four positions in the branch. [6:40] In Canada, there are significant numbers of pubic sector risk professionals in RIMS, attending the conferences and other educational opportunities. Risk professionals that Valerie has met are quick to share knowledge and experiences they've encountered that may help others going through similar situations now. [7:46] Among the RIMS provincial membership there is an informal group called GovRIMS, that meets before the conference every year. [9:32] The theme of the RIMS Canada Conference 2023 is Risk Evolution...Be a Part of It. Risk continues to evolve in Canada, as everywhere else, as old risks develop and new risks emerge. Risk managers today have to reimagine and adapt. What worked before may not work today. [10:15] Valerie notes numerous challenges: cyber, political, financial, weather-related events, fires in Hawaii and Canada, flooding, artificial intelligence, and pandemics. In 2020 RIMS was to have Vision 2020 in Ottawa which did not occur because of COVID-19. Three years later we are finally getting there! [11:32] RIMS Canada Conference 2023 will be held on September 11–14 in Ottawa, the beautiful capital city of Canada, named by CNN Travel as one of the best destinations to visit in 2023. There are many local attractions. Shops, the ByWard Market, Parliament buildings, and National Museums are close to Shaw Convention Centre. [12:50] The Shaw Convention Centre is exceptional, with stunning views of the canals and city skyline. The Conference Centre is very spacious to accommodate all aspects of the conference, including the opening night reception, the plenary sessions, concurrent sessions, and the exhibit hall, which we are pleased to say was sold out in space. [13:54] The Plenary Sessions feature speakers who are making an impact on the risk landscape with their followers. Day 1's plenary is Melissa Agnes, who is recognized as a leading authority on crisis preparedness, reputation management, and brand protection. There are many crises out there for which we need to be prepared. [14:45] It will be interesting to learn the types of strategies and the secrets to successful crisis management. The next big event is potentially around the corner, globally, nationally, or in our backyards. [15:28] The second featured Plenary Speaker, Sinead Bovell, is a future-of-work expert. She will discuss the future of AI in her address. AI is a prime example of risk revolution. An AI-related age discrimination case has been filed recently. AI hiring software was rejecting candidates over certain ages. [16:49] Valerie is interested in learning about the good things that will be happening with AI in risk management. [17:06] Closing out RIMS Canada Conference 2023 on September 14th is Lt. General Roméo Dallaire, an international champion of human rights, a mental health advocate, and a leadership & crisis management expert. Lt. General Dallaire is a Canadian national treasure not only for his military background but also for the work he's done afterward. [18:27] The RIMS CRMP Exam Prep will be a pre-conference workshop on September 10th and 11th on-site. See the link on this episode's notes. Save $100.00 Canadian when you register for both the conference and the workshop. There were 75% more sessions submitted for consideration. [18:50] There are 68 exceptional educational sessions. Sessions are either 60-minutes long or there are 20-minute thought leadership sessions. Tracks include career development, claims management, cyber risk management, Diversity, Equity, & Inclusion, emerging risks, and more. Select educational sessions on the registration page. [20:15] Justin is hosting a Family-Feud-style gameshow on September 13th. You can see details in this episode's notes. Justin thanks Valerie for being on today's episode, [20:46] RIMS plug time! Sponsor an episode of RIMScast! Contact us at pd@rims.org. For upcoming virtual workshops visit RIMS.org/virtualworkshops for the calendar. Managing Data for ERM is a three-module course that begins September 21st. [21:31] Optimizing Risk Management with Artificial Intelligence will be led on September 28th by Pat Saporito. Recent RIMScast guest Chris Hansen will be leading Managing Worker Compensation, Employer's Liability, and Employment Practices in the US on November 7th and 8th. Be sure to register for that course! [22:04] Information about these sessions and others is on the RIMS Virtual Workshops page. Check it out and register! [22:12] For anyone attending RIMS Canada on September 10th and 11th, we will host an in-person RIMS-CRMP Exam Prep In-Person Workshop in Ottawa, and it will be led by former RIMS President Chris Mandel. [22:32] Visit RIMS.org/Certification for these and future workshops. A link is also in this episode's show notes, as is a link to the full Virtual Workshop calendar. [22:45] There is a new RIMS webinar called A Decade of Disconnect: Understanding Multi-Generational Mental Health in the Workplace. It is sponsored by Travelers and Constitution State Services on September 7th, 2023 at 12:00 noon Eastern. Visit Rims.org/webinars or the link on this episode's show notes to register. [23:12] On September 26th, Gallagher will present A Road Less Challenged? An Outlook on the Management Liability Market at 10:30 a.m. Eastern Time. Visit RIMS.org/Webinars to learn more about these webinars and to register! [23:29] Links are on the show notes. Webinar registration is complimentary for RIMS members. [23:37] Our next guest, Melissa Agnes, is a world-renowned authority on crisis management and the Founder and CEO of Crisis Ready Institute. She will kick off the RIMS Canada Conference 2023 on September 11th with the Plenary Session. Melissa joins us today to provide a brief preview and talk about her risk management career. [24:03] Justin welcomes Melissa Agnes to RIMScast and introduces her. Melissa has advised people around the world from all walks of life. She has worked with NATO and other notable agencies and organizations to help them understand risk and build invincible brands that can withstand even the most devastating of events. [25:01] Global agencies and governments are slow to create change. One of the great things for Melissa is to work with the individuals who recognize the slowness of the change process and continue to advocate internally to uplevel the organization's skillset in crisis response. [25:49] Around the world in governments and agencies, Melissa finds incredible people with thankless jobs where even their stakeholders don't understand the complexity of their roles and there are a lot of negative viewpoints, yet they continue to work to level up their skillset and bring the cultural component of “crisis ready” to the organization. [26:38] Melissa coined the term “crisis ready” about 14 years ago. It came out of her frustration with the status quo of crisis preparedness. Melissa didn't agree with the status quo. She created a definition for “crisis ready” that is similar to but more than crisis preparedness. She started it as a hashtag, #CrisisReady, and it became a brand. [27:23] Crisis ready is about having a culture. It's not about having a crisis management plan document that sits on a shelf but about developing a program that permeates the organization. It consists of the mindset, skillset, and capabilities designed to respond to crisis in a way that strengthens trust. [28:07] Melissa explains about measuring trust. You can feel it. It's just not easily quantifiable. That's part of the struggle. In organizations, getting buy-in support for the “crisis-ready” culture is universally the biggest challenge that I experience. [28:51] No matter how “crisis ready” an organization is, there's constantly the obstacle of gaining buy-in and support. It's against human nature to talk about the negative. They don't understand what a strength-building positive it is to get past viewing “crisis ready” as a negative. [29:33] In her future presentations and book, Melissa will be talking about the five hindrances people face in getting “crisis ready” or dealing with crises as they occur. It's against our human nature to get ready. The five hindrances are avoidance, ego, fear, ignorance, and politics. [31:23] Melissa's advice for non-profits: First, go through your core values and make sure that they are your foundation, what you stand for, and why you exist. Make sure that you're living by them. Second, in alignment with the first, know how to respond to controversy. Controversy is a big part of the world, There is a tactic for responding. [32:24] When responding to controversy, be thoughtful, decisive, clear, and quiet. Being thoughtful means looking at the controversy, understanding what it is, and understanding the emotion and how it drives the controversy and complicates things. [33:26] Understand why it is controversial and divisive. Understand where it aligns with your core values. If you think you can appease everyone, you will have a hard awakening. Don't try to make everybody happy. [34:31] Being decisive means taking a stance. If you don't, it looks like you are trying to appease everyone. Instead, you will lose everyone. State your core values and the stance you are taking in alignment with your core values. [35:13] Being clear means being as clear and concise as you can in your response to the controversy. Talk about your core values. Do not leave room for ambiguity. Talk about why you're taking the stance that you are in alignment with those core values. It needs to be concise and clear. People may not like it, but they can respect it. [36:08] Being quiet comes when you have been thoughtful, decisive, and clear; there will be nothing left to say. Let the conversation unfold by itself. Let your advocates come to your defense. Let those who are upset have the space to validate how they feel and then they'll move on. Then you can move forward with recovery. [36:59] Often it takes an unfortunate situation for people to wake up and see they're not ready. At the beginning of her career, Melissa learned that she wanted her brand to be Crisis Ready, not crisis management. Crisis is an emotional time. Unless Melissa has a relationship with the leadership team before the crisis, her job is 100 times harder! [38:00] Without a prior relationship, it's hard for Melissa in the moment to help the organization cross that border of fear and ego. People get in their own way, and Melissa feels that she didn't do as well as she could have for them because they blocked it. [38:35] Melissa decided that she would build relationships before clients were hit with a crisis, so when they got in crisis, Melissa could kick into gear and serve them instead of fighting against their human nature of self-protection. She never wants to waste energy selling something to somebody who isn't ready. She started her brand with a clear blog. [40:04] A crisis can stem from social media or a physical event. We live in a complex world. A crisis has to hit certain criteria to be a crisis. If you call every social media issue a social media crisis, some people will not take it as seriously. [41:13] Melissa sat on the panel that developed the updated International Standard for Crisis Management, or ISO 22361. That was pre-pandemic, in 2019. It was a UK committee but Melissa Canadian, based in the U.S. Melissa says it was a huge honor to be put on this panel. It's always interesting to work by committee, but it was great. [42:59] Melissa can spot her influence in the standard. No one person can create all of that alone. She feels proud of the collective efforts and collaboration of the committee and their lived experiences that contributed to creating that whole. [44:06] Melissa is very excited about RIMS Canada Conference 2023! She will be bringing to the stage something that she can't find anywhere else. The message is so important so she has so much passion for sharing what she's going to share and engaging and interacting with the audience. She feels very honored to be able to do that. [44:47] Without ego, Melissa says she hopes the audience will listen in. She is passionate about this message in the talk she's been giving this year. It lights her up. Melissa doesn't believe we've been set up for success in our society, from kindergarten straight through, and that will be part of her message. [44:25] Justin looks forward to meeting Melissa Agnes at RIMS Canada Conference and thanks her for joining us on RIMScast! [45:38] Special thanks to my guests for joining me. I'm looking forward to Melissa Agnes's Plenary Session on September 11, 2023, at the RIMS Canada Conference in Ottawa. Register now at RIMSCanadaConference.ca. [45:52] Be sure to tune in next week to RIMScast. We have another Plenary Speaker from RIMS Canada Conference 2023, Sinead Bovell. [46:01] We cover crisis management in Risk Management Magazine. You can find it at RMMagazine.com but RIMS members can access it instantly via the RIMS app. This is a special members-only benefit. Everybody loves the RIMS app! [46:23] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate! Contact pd@rims.org for more information. [47:03] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. The RIMS app is available only for RIMS members! You can find it in the App Store. [47:26] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [47:41] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com and in print, and check out the blog at RiskManagementMonitor.com. Justin Smulison is Business Content Manager. You can email Justin at Content@RIMS.org. [48:02] Justin thanks you for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe! Mentioned in this Episode: NEW FOR MEMBERS! RIMS Mobile App RIMS Canada 2023 — Sept. 11–14 in Ottawa! RIMS Canada 2023 — Game Show Survey! RIMS ERM Conference 2023 | Nov 2–3 in Denver, CO! Spencer Educational Foundation — Funding Their Future Gala — Sept. 14, 2023 RIMS Western Regional — Oct 4–6, Vail Colorado RIMS-Certified Risk Management Professional (RIMS-CRMP) Dan Kugler Risk Manager on Campus Grant RIMS Webinars: A Decade of Disconnect: Understanding Multi-Generational Mental Health in the Workplace | Sponsored by Travelers | Sept. 7, 2023 A Road Less Challenged? An Outlook on the Management Liability Market | Sponsored by Gallagher | Sept. 26, 2023 RIMS.org/Webinars Upcoming Virtual Workshops: Fundamentals of Insurance | Sept 12–13 Optimizing Risk Management with AI | Sept. 28 Managing Worker Compensation, Employer's Liability and Employment Practices in the US | Nov 7 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Exam Prep at RIMS Canada 2023 September 10–11, 2023 9:00 am–4:00 pm EDT Ottawa, ON, Canada All RIMS-CRMP Prep Workshops Related RIMScast Episodes: “Turning Tides: Live from RIMS Canada 2022” “Rising Risk and Insurance Professional Ana Lage, 2022 Fred H. Bossons Award Winner” “Safety and International Risk Leadership with Franck Baron” “Strategic Moves with RIMS CEO Gary LaBranche” “RIMS President Jennifer Santiago: R.E.A.D.Y. for 2023” Sponsored RIMScast Episodes: Subrogation and the Competitive Advantage | Sponsored by Fleet Response (New!) Cyberrisk Outlook 2023 | Sponsored by Alliant (New!) Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster “Technology, Media and Telecom Solutions in 2023” | Sponsored by Allianz “Analytics in Action” | Sponsored by Alliant “Captive Market Outlook and Industry Insights” | Sponsored by AXA XL “Using M&A Insurance: The How and Why” | Sponsored by Prudent Insurance Brokers Ltd. “Zurich's Construction Sustainability Outlook for 2023” “Aon's 2022 Atlantic Hurricane Season Overview” “ESG Through the Risk Lens” | Sponsored by Riskonnect “A Look at the Cyber Insurance Market” | Sponsored by AXA XL “How to Reduce Lithium-Ion Battery Fire Risks” | Sponsored by TÜV SÜD “Managing Global Geopolitical Risk in 2022 and Beyond” | Sponsored by AXA XL RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars Risk Management Magazine Risk Management Monitor RIMS Risk Leaders Series RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Stories — New interview featuring Roland Teo! Spencer Educational Foundation RIMS DEI Council RIMS Path to the Boardroom RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play RIMS Buyers Guide Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org and listen on Apple Podcasts. Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest, Valerie Barber: Valerie Barber National Co-Chair of the RIMS Canada Conference Government of Manitoba   About our guest, Melissa Agnes: Melissa AgnesCrisis Ready Institute   Tweetables (For Social Media Use):   “If you're encountering a situation, someone else has encountered it before. … Individuals are very free with providing and sharing information that they have and different strategies and solutions that they've used to deal with similar situations.” — Valerie Barber   “There are numerous challenges that we face, including cyber, political, financial, weather-related events, … just this week with Hawaii, very unfortunate, … wildfires, flooding, … artificial intelligence, … and of course, pandemics.” — Valerie Barber   “One of the great things is working with people, individuals, who even admit that kind of slowness, that snail-paced progression [of a large agency]. They continue to advocate  internally for the need to uplevel their skillset in crisis response.” — Melissa Agnes   “In these large organizations, … getting buy-in support [for a ‘crisis ready' culture] is universally the biggest challenge that I and anybody in my shoes, whether they're consultants or they're internally advocating for this, experience.” — Melissa Agnes

More so than many sectors, construction has experienced myriad crises in recent years. In the face of such challenges, award-nominated legal counsel Omro Alansari has learnt the importance of making sure one is equipped to handle crises, if and when they arise. In this episode of The Corporate Counsel Show, host Jerome Doraisamy speaks with Omro Alansari, the group legal counsel at Ace Contractors Group, about his attraction to the construction sector and how he wound up working in-house in this space, the state of affairs for construction in recent years and why it has been so challenging for legal counsel, and what constitutes a crisis. Mr Alansari also dives into the practical steps to take in order to make one's self and the law department crisis-ready, how to triage those actions, managing one's self personally as part of such actions, whether crises are still afoot for construction counsel, lessons he's learnt about becoming crisis-ready, and what he knows about himself — both personally and professionally — that he didn't before staring down various crisis-like situations. If you like this episode, show your support by rating us or leaving a review on Apple Podcasts (The Lawyers Weekly Show) and by following Lawyers Weekly on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend your voice to the show, email editor@lawyersweekly.com.au for more insights!

"The Talent & Strategy Show" co-hosts Ruston Pierce and Jamy Bechler talked with @MelissaAgnes (Founder/CEO of Crisis Ready Institute). Together they discussed... Being ready for a crisis  Crisis Response Penalty  Being proactive as an employer  Crisis Ready vs. Traditional Crisis Preparedness  Each week, the SUCCESS IS A CHOICE podcasting network brings you leadership expert Jamy Bechler and guest experts who provide valuable insights, tips, and guidance on how to maximize your potential, build a stronger culture, develop good leadership, create a healthy vision, optimize results, and inspire those around you.  This week's guests include ...  JAMY BECHLER - "Success is a Choice" podcast, Author of five books, professional speaker, and leadership consultant. Former college basketball coach and high school athletic director. Follow him on Twitter @CoachBechler or email him at Speaking@CoachBechler.com MELISSA AGNES - Founder of Crisis Ready Institute | Police Professional Standards, Ethics, and Image Committee of the International Association of Chiefs of Police | Visit her at MelissaAgnes.com or Follow her on Twitter @Melissa_Agnes or IG @MelissaAgnes or Linkedin.com/in/MelissaAgnes | Find out more about how you can be more Crisis Ready by visiting www.CrisisReadyInstitute.com RUSTON PIERCE - Co-Host of the Show | President of Consulting for Affinity Recruiting & Consulting | Former school administrator, development director, and coach | Follow him on Twitter @RustonPierce or email him at Ruston@AffinityToday.com "The Talent & Strategy Show" is made possible by Affinity Recruiting & Consulting. Learn more about their top-notch services to help your organization, business, or team by visiting them at www.AffinityToday.com. Find out how they might be able to help advance your mission or even increase your bottom line.  Today's episode partners include ...

Cyber related crisis management for organisations has never been more important, and councils are no exception. Allan Briggs from Crisis Shield joins Chris Eddy today on VLGA Connect to talk about how private and public sector entities are investing in strengthening their IT systems, but run the risk of not being prepared to respond effectively in the event of a crisis.Support the showTo learn more about the events, programs, and training offered by the Victorian Local Governance Association (VLGA), please click here. If you'd like to contact us about the podcast, please send us an email to vlga@vlga.org.au or call us on 03 9349 7999

Crisis Ready Leadership with Justin Giboney, Russell Moore, Shirley Hoogstra, Walter KimWhat does it take to listen, respond, learn, and lead? How do leaders prepare for the unexpected and unpredictable?In this episode Shirley Hoogstra, Russell Moore, Justin Giboney and Walter Kim consider the historic values of leadership, share lessons learned from their own lives, and provide encouragement for leaders today.How to Speak in a CrisisReflecting on the temptation to tell people what they want to hear, Russell Moore encourages leaders to consider long-term credibility and speaking the truth:“I think one of the most dangerous things that can possibly happen is if people don't believe that you believe what it is that you're saying. And that's a tendency…to think, well, what would people want me to say? And I will say that. And that can make things easy for the moment, but long term, you're not going to be believed by the very people who need you to lead.” - Russell MooreFaithfulness vs. PerfectionShirley Hoogstra shared about the freedom that comes with being “roughly ready” in a crisis, and in casting our fears and anxieties on God:“In this time of fear, Christians actually have the advantage because the Bible speaks about fear. It speaks about “don't be afraid,” “don't be  anxious,” not because you've got the willpower to do it, but because you can bring your anxiety and your fear to God.“And I'm sure with the other leaders on this call, you've woken up in the middle of the night and you've wondered about decisions or actions that you have to take, and then you say, ‘Lord, I just have to give it over to you. You have it. I don't have to have it. You are the engine. I'm not the engine. And you'll gimme a redo loop if I get it wrong.' It is not perfection, it's faithfulness.”This podcast offers a wealth of wisdom on leading through crisis, and is an edited version of our Online Conversation from June 2020. You can access the full conversation with transcript here.Learn more about Justin Gibony, Russell Moore, Shirley Hoogstra, and Walter Kim.Authors and books mentioned in the conversation:Max De PreeSeth GodinLearning in Wartime, by C.S. LewisGood to Great, by Jim CollinsBishop Claude AlexanderDr. Charlie DayEsau McCauleyAndy CrouchA Rule of Life, by Praxis LabsThe Dip, by Seth GodinEugene PetersonYour Labor is not in VainLeadership on the Line, by Martin Linsky and Ronald A. HeifetzRelated Trinity Forum Readings:Crisis-Ready Leadership CollectionRelated Conversations:Leadership in Tumultuous Times with Ron C. WhiteLincoln in Private with Ron C. WhiteTo listen to this or any of our episodes in full, visit ttf.org/podcast and to join the Trinity Forum Society and help make content like this possible, join the Trinity Forum SocietySpecial thanks to Ned Bustard for our podcast artwork.

Melissa Agnes of the Crisis Ready Institute joins me to discuss how brands can be ready for crisis before it happens. This is not about crisis management once something happens but how brands can be more proactive. Join us and grab Melissa's book on the topic here: https://amzn.to/3XHuvwa Learn more about the institute here: https://lnkd.in/gP56H67q Don‘t miss these previous episodes: How to use LinkedIn newsletters Announcing a new job on LinkedIn How executives can build their brand

As a strategic advisor and keynote speaker, Melissa Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others, helping them understand risk and build invincible brands that can withstand even the most devastating of events.Melissa sits on the Police Professional Standards, Ethics, and Image Committee for the International Association of Chiefs of Police. Melissa teaches crisis management courses at NYU, Columbia, and McGill University. https://crisisreadyinstitute.com/Email - Melissa@crisisreadyinstitute.comTwitter - https://twitter.com/melissa_agnes

In today's episode I'm talking with Melissa Agnes, she is the Founder of the Crisis Ready Institute, author of the book Crisis Ready, TEDx speaker and internationally known expert on crisis management. Melissa shares that Crisis Ready is not about crisis management. Management is what happens after the negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative situations don't occur and even if they do, they're instantly overcome in a way that leads to increased organizational trust, credibility, and goodwill. Join our next 5-week group coaching program: https://www.worshipsecurity.org/group-coaching Become a member of our video library: https://www.worshipsecurity.org/videocoach Podcast sponsor - Bullis Insurance: http://www.bullisagency.com/ Crisis ready institute https://crisisreadyinstitute.com/ Melissa's book Crisis Ready Click here

Nomi Bodlani – Head: Direct Clients, Allan Gray

Melissa Agnes Author and founder and CEO at the Crisis Ready Institute takes a deep dive into how leadership and crisis readiness need to be aligned. These incredibly valuable insights will better prepare you and your team for any situation. Melissa really breaks it down professionally! About Melissa Agnes: - Founder and CEO at Crisis Ready Institute - Author Linkedin: https://www.linkedin.com/in/melissaag... Crisis Ready Institute: https://crisisreadyinstitute.com BE OUR NEXT GUEST: https://bit.ly/2CZmKNU About B: Bruno Lindia has been referred to as the “Professional People” expert. He has professionally interviewed over 150,000 professionals in all walks of life. Linkedin: https://bit.ly/2ZrzOmz Dream Reach Achieve: www.dreamreachachieve.com “&B”: www.andb.ca Contact Bruno to learn more about his online/onsite programs: - Professional Peak Performance Coaching (Teams and one-on-one) - Pre-Transformation Team Workshop - 10 Habits of Leadership Workshop - Professional Sales Execution Workshop - Hall of Fame Coaching Sports Team workshop - Entrepreneur Coaching and Training - Franchise Consultation - Executive Search Services' Consultation Filmed and Edited: Artin Rahim The views and opinions expressed in the video are those of the authors and do not necessarily reflect the official policy or position of MegaPixxMedia Ltd and their Affiliates Any content provided by our bloggers or authors are of their opinion and are not intended to malign any religion, ethnic group, club, organization, company, individual or anyone or anything.

Melissa Agnes Author and founder and CEO at the Crisis Ready Institute discusses Global Crisis Readiness.. These incredibly valuable insights will better prepare you and your team for any situation. Melissa's insights are amazing! About Melissa Agnes: - Founder and CEO at Crisis Ready Institute - Author Linkedin: https://www.linkedin.com/in/melissaag... Crisis Ready Institute: https://crisisreadyinstitute.com BE OUR NEXT GUEST: https://bit.ly/2CZmKNU About B: Bruno Lindia has been referred to as the “Professional People” expert. He has professionally interviewed over 150,000 professionals in all walks of life. Linkedin: https://bit.ly/2ZrzOmz Dream Reach Achieve: www.dreamreachachieve.com “&B”: www.andb.ca Contact Bruno to learn more about his online/onsite programs: - Professional Peak Performance Coaching (Teams and one-on-one) - Pre-Transformation Team Workshop - 10 Habits of Leadership Workshop - Professional Sales Execution Workshop - Hall of Fame Coaching Sports Team workshop - Entrepreneur Coaching and Training - Franchise Consultation - Executive Search Services' Consultation Filmed and Edited: Artin Rahim The views and opinions expressed in the video are those of the authors and do not necessarily reflect the official policy or position of MegaPixxMedia Ltd and their Affiliates Any content provided by our bloggers or authors are of their opinion and are not intended to malign any religion, ethnic group, club, organization, company, individual or anyone or anything.

Melissa Agnes, Author and founder and CEO at the Crisis Ready Institute discloses the way to define a crisis. These incredibly valuable insights will better prepare you and your team for any situation. Melissa is THE EXPERT in this area. About Melissa Agnes: - Founder and CEO at Crisis Ready Institute - Author Linkedin: https://www.linkedin.com/in/melissaag... Crisis Ready Institute: https://crisisreadyinstitute.com BE OUR NEXT GUEST: https://bit.ly/2CZmKNU About B: Bruno Lindia has been referred to as the “Professional People” expert. He has professionally interviewed over 150,000 professionals in all walks of life. Linkedin: https://bit.ly/2ZrzOmz Dream Reach Achieve: www.dreamreachachieve.com “&B”: www.andb.ca Contact Bruno to learn more about his online/onsite programs: - Professional Peak Performance Coaching (Teams and one-on-one) - Pre-Transformation Team Workshop - 10 Habits of Leadership Workshop - Professional Sales Execution Workshop - Hall of Fame Coaching Sports Team workshop - Entrepreneur Coaching and Training - Franchise Consultation - Executive Search Services' Consultation Filmed and Edited: Artin Rahim The views and opinions expressed in the video are those of the authors and do not necessarily reflect the official policy or position of MegaPixxMedia Ltd and their Affiliates Any content provided by our bloggers or authors are of their opinion and are not intended to malign any religion, ethnic group, club, organization, company, individual or anyone or anything.

Melissa Agnes Author and founder and CEO at the Crisis Ready Institute shares her amazing story about how her passion got her to where she is today. Melissa is an inspiring professional and is an amazing person to collaborate with. Thank you Melissa for everything. About Melissa Agnes: Founder and CEO of the Crisis Ready Institute, creator of the Crisis Ready Model, and author of "Crisis Ready: Building an Invincible Brand in an Uncertain World", Melissa Agnes is a recognized leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted speaker, commentator, and advisor to some of today's leading organizations faced with the greatest risks. Linkedin: https://www.linkedin.com/in/melissaag... Crisis Ready Institute: https://crisisreadyinstitute.com BE OUR NEXT GUEST: https://bit.ly/2CZmKNU About B: Bruno Lindia has been referred to as the “Professional People” expert. He has professionally interviewed over 150,000 professionals in all walks of life. Linkedin: https://bit.ly/2ZrzOmz Dream Reach Achieve: www.dreamreachachieve.com “&B”: www.andb.ca Website: https://yyccalgarybusiness.ca/ Filmed and Edited: Artin Rahim The views and opinions expressed in the video are those of the authors and do not necessarily reflect the official policy or position of MegaPixxMedia Ltd and their Affiliates Any content provided by our bloggers or authors are of their opinion and are not intended to malign any religion, ethnic group, club, organization, company, individual or anyone or anything.

Have you ever had a time in your life that you would call “a crisis”? Some in this room might be in a time of crisis right now.I suspect that most of us — if we've lived long enough — can look back on some moment in our lives, some time, some season (if not many!) that we would identify as a crisis. We might say that it felt like the very ground beneath our feet was shaking. We might describe it as our world being turned upside down. We reach for catastrophic language, as Psalm 46 does (in verses 2–3), to put words, and concrete images, to the tumult in our own souls.It could be a national crisis. That can indeed whip up our anxieties. It may have been a national crisis that inspired Psalm 46. But a national crisis in the modern world — playing out far away, in the news and on our screens — can be a far cry from a personal crisis.Psalm 46 was composed in a time of crisis, and preserved for us today for our crises. This psalm gives us a crisis-ready vision of God. The particular crisis that gave rise to these verses is left unidentified. Which may not satisfy our curiosities, but it does show us the timelessness of our God. These words were not written for only one crisis, but many. And they are readymade for our crises today.Psalm 46 casts the crisis in two life-or-death threats: the first and perhaps original threat is hostile nations, threatening Jerusalem: -verse 6: the nations rage, the kingdoms totter-verse 9, we hear of war, bows, spears, and war chariots — or perhaps carts for making siegeworks against the city.The second threat is nature. The earth and mountains, typically images of stability, are shifting. Verses 2–3:-the earth gives way, -the mountains [are] moved into the heart of the sea [and] its waters roar and foam, -the mountains tremble at [the sea's] swelling.The stable, secure earth and mountains are being overtaken by the restless, raging, unstable, dangerous sea. It's a picture natural cataclysm, perhaps even end-times catastrophe.And into this particular chaos, this crisis, this life-or-death threat to the city of Jerusalem, verse 2 says, amazingly, “we will not fear.” That's how God means to help us with this psalm. To displace fear, with confidence. To give us stable ground under our feet, even in crisis. If God's people can be without panic when the ground shifts, and the seas rage, and the nations rage, then we can face any crisis with confidence.Whatever trouble comes, Psalm 46 tells us, with its first word, where to turn. Not to a change in circumstances. Not to our best efforts to fix the problem. Not to our anxious strategies to avoid pain and loss. But rather, to God.God is our refuge and strength, a very present help in trouble.The psalm rings with the name of God. Verse 4, “the city of God.” Verse 5: “God is in her midst.” Verse 5: “God will help.” Verses 7 and 11: the “God of Jacob.” And his covenant name, the Lord (verses 7, 8, 11). And verse 10: “Be still and know that I am God.” That's where we're headed: Stop raging and scurrying and plotting. Cease your frantic efforts. Be still, and bow to God. But don't just bow; know. Know him. Know for the first time, or know again, learn afresh, that he is God, and that as Jacob had him as his covenant God, so do we, and all the more, in Christ.If God can handle the world's ultimate undoing, and the nations raging against his own chosen people, he can handle your crisis, he can help in your trouble, however catastrophic it seems. This psalm will always be ready, because our God is always ready — which leads to what specifically this psalm tell us about our God. The power in this psalm is in its vision of God. It gives us God, so that we might not fear, but have real peace of soul in crisis by knowing him.Three main pillars uphold this vision of God in Psalm 46.1) He is infinitely strong.One of the overwhelming effects of Psalm 46, perhaps the chief effect of the psalm, is that it communicates to our souls: your God is strong, with infinite strength. Some call this a “psalm of confidence.” By rehearsing God's strength, his people displace their fears, based on lies, with confidence in him, based on remembering who he is.Which is why Martin Luther loved this psalm, and took this psalm as the inspiration for his great “battle hymn” of the Reformation, “A Mighty Fortress Is Our God.” In the face of proverbial raging seas, and literal raging enemies outside the gates, God's people have Strength himself on our side, however quick we can be to forget that.If you were to try depict God's infinite strength and power to a weary soul, how would you do it? It's one thing to say “God is strong”; it's another to show it, to make it concrete and tangible. How do you quantify divine strength? How do you provide glimpses of infinite power? I see at least four here.The first two are verse 1: “God is our refuge and strength.” That is, he both protects and empowers his people. “Refuge” is defensive, a place of protection and safety. Like Helm's Deep in The Two Towers, a refuge is a place to flee to for protection when an enemy is approaching. “Strength,” then, is God's providing his people with the inner power to keep going. Energy and hope to keep breathing, keep walking, keep fighting. So “refuge and strength,” are outward and inward, defensive and offensive, the first two depictions of God's strength, to help his people.Third, then, is the last part of verse 6: “He utters his voice, the earth melts.” God doesn't need fire to melt the earth. He doesn't even need hands and arms. He doesn't need a tool or laser. He only needs his voice. He only says the word, and the earth melts. The power of our God is seen in the power of his word. All he has to do is say it and it happens. Just as he spoke the world into being, and then into order, so he can dissolve it into chaos and out of existence, simply with his voice, if he so chooses. And with his voice, with his word, he can dispel fear from the hearts of his people and give them confidence in him.Fourth, and related, is verse 9: “He makes wars cease to the end of the earth; he breaks the bow and shatters the spear; he burns the chariots with fire.” In other words, God defeats the enemies of his people. No matter how fierce and strong and weaponized and terrible the army, when he's ready, he says, “Enough.” And in the end, even as he now endures war and evil with patience, war will cease. There will be a full and enduring final peace. God, in his infinite strength, will see to it — and do it with his word.So the first pillar that upholds this crisis-ready vision of God is his strength.2) He is attentively present.Which is amazing, given his strength. That is, amazing if you're on his side, if he's your God — and it is horrifying if you're against him.This is the second part of verse 1: “God is our refuge and strength, a very present help in trouble.” He is not only strong, with infinite strength, but he's present to help in trouble. And not just present, but “very present,” attentively present. In other words, he is ready and eager to help. He is not only able to help, when he chooses; he is eager to help. And he's near, he's present, he's accessible. Verses 4–5 expand for us what it means that God is “a very present help”:There is a river whose streams make glad the city of God, the holy habitation of the Most High. God is in the midst of her; she shall not be moved; God will help her when morning dawns.The river in verse 4 is not the first mention of water in Psalm 46. What was the other water? The sea — the restless, raging, unstable, dangerous sea. The sea is threatening water. But now we have very different water: a river. That is, water that is predictable and life-giving. Water that keeps a city alive when cut off from the outside by the siege of a foreign army. This river, in the city of God, while it's in crisis, is so precious that it doesn't just keep the city alive, it “makes [the people] glad.” Even in the midst of crisis, there is gladness. There is joy, even in pain and threat. Because this life-giving river, who is God himself, is present with his people to sustain them in their crisis. Our God, as our refuge and strength, doesn't only get us through crisis, but even gives us joy in crisis.But this river and city raises an important question: where? This is a particular city which God makes glad with the water of life and the river of his presence. This is not any city. It's Zion, the city of Jerusalem. The place God chose, to “be in the midst of her,” so that she shall not be moved. Which is significant for us reading Psalm 46 as Christians. No longer is there a particular physical place where God has pledged his special favor and presence. Now, there is a particular person, God's own Son. Christians do not rally to a particular city; we rally to a particular person for refuge, strength, and very present help in trouble. And we do so together — to form a people. Which means the church is a critical context for finding joy in crisis. And this place, where God chooses to be present, in all his strength — once in ancient Jerusalem, and now in Jesus Christ, and his body — verse 5 says “shall not be moved.” Verse 2 spoke of mountains being moved into the sea. Verse 6 speaks of kingdoms tottering, that is, literally, being moved. Nature is moved, nations are moved, and verse 5 says God's people, then in his chosen city, and now in his beloved Son, by faith, “shall not be moved."Which doesn't mean that God's people never enter into any trouble. This psalm, with all its confidence in the strength and nearness and eagerness of God, never promises that we will be spared crisis. In fact, it assumes crisis. It readies us for crisis. And in the crisis, it promises God's help but not on our timetable. Verse 5: “God will help her when morning dawns.”When Morning DawnsIn Exodus 14, as God's people seek to escape from slavery in Egypt, with their backs against the Red Sea (!), and the Egyptians bearing down on them with “six hundred chosen chariots and all the other chariots of Egypt” (14:7), the people panic. This is a crisis indeed, with no walled city, and no river of fresh water. And into this crisis, Moses, prompted by God, speaks these words his people, “Fear not, stand firm, and see the salvation of the Lord, which he will work for you today” (14:13). Then he lifts his staff, the sea parts, and God's people walk through on dry land. The Egyptians follow, and so, at God's command, “Moses stretched out his hand over the sea, and the sea returned to its normal course when the morning appeared. And as the Egyptians fled into it, the Lord threw the Egyptians into the midst of the sea” (Exodus 14:27).For every crisis we face in Christ, and all its darkness, God has a dawn designed. He will help when morning dawns. Your dawn will come. God's help does not mean that his people are kept from crisis, but that he keeps us through crisis. In his perfect timing, when the appointed morning dawns, he rescues his people from their trouble, having preserved them through the long night.Which leads to a third and final pillar of this passage.3) He will be exalted.Which might be surprising. If God's infinitely strong, and attentively present and ready to help, isn't that enough? What does God's being exalted have to do with the help we need in crisis? Why, at the very height of Psalm 46, in verse 10, the climactic verse — the famous “be still and know” verse —why does God say here, “I will be exalted among the nations, I will be exalted in the earth!”? How does God's own declaration that he himself will be exalted feed our confidence?To answer that, let's get verse 10 in context. Verse 8 issues an invitation to the raging nations, those setting themselves up as enemies against God and his people. It's almost a taunt. And also an invitation to any among God's people who might be fearful. Verse 8:Come, behold the works of the Lord, how he has brought desolations on the earth.Remember, all God has to do is say the word. As we saw in verse 9, when he chooses, in his perfect timing, he makes wars cease, breaks bows, shatters shields, burns chariots and siege works with fire. In other words, it is a lost cause to set yourself against the living God.Verse 10, then, issues another word of invitation, again both to raging nations and God's fearful people, and this is the climactic statement of the psalm. Raging nations, fearful people, “Be still, and know that I am God.”Did you catch that change of voice? The first invitation, verse 8, is from the psalmist: “Come, behold the works of the Lord.” But now, in verse 10, God himself speaks. He issues the invitation. He utters his voice, to the raging nations and tottering kingdoms — and oh do we still know tottering kingdoms and raging nations.And he speaks into the chaos, into the raging and tottering, Be still. Lay down your weapons. Cease your warring and deconstruction. Cease your rage and disorder. Be still. Which is first a rebuke to the raging nations, to our turbulent world.However, it is also a word to God's people, who hear him say it to their foes, and read it in their Bibles. Be still, church. You need not be anxious. You need not fear. You don't need to go into a frenzy to help yourself and save your family and take your country back to the 1950s. Be still, and look to me. Rest from all your horizontal diversions and distractions and discouragement, and look up. Be still, and in that stillness, own that you are not God, and can be happy about it. You are not infinitely strong. You are not attentively present. You dare not be self-exalting. But know that I am God.And then follows the two great declarations from the mouth of God himself, of his own certain exaltation. As surely as he is God, “I will be exalted among the nations. I will be exalted in the earth!”For God's covenant people in Israel back then, and for his covenant people today in Christ, our God's exaltation is our salvation. His exaltation is our refuge and strength — and very present help in trouble The surety of his exaltation is precious beyond words and gives us a place to stand when all around us seems unsure. The certainty that he will exalted is granite under our feet. It is the guarantee of our help. It is our fortress.Psalm 46 ends with a powerful word. The word “fortress” in verse 7, and in the refrain in verse 11, the final word on which the psalm ends is an even stronger image of security that “refuse” in verse 1. This “fortress” is a picture of inaccessible height. Helm's Deep is a refuge. Heaven in a fortress. Not just a strong bulwark but one never failing.The refrain is beautiful in verse 7, but it comes with added force in verse 11, on the heels of God's promise that he will be exalted. Not only is he infinitely strong, and attentively present, but he will be exalted. As surely as he is God, he will be exalted. And for his people, we have in this God, and his exaltation, an impenetrable fortress, come what may.Stillness at the TableAs we come to the Table, we remember that Psalm 46 is not the last time the voice of the Lord uttered, “Be still.” God himself, in human flesh, slept in the middle of a raging storm. His disciples panicked. This seemed to be a life-or-death crisis. And when they woke him, Jesus was not frantic but spoke stillness into the crisis: “Peace. Be still.” And so the calm of his own spirit settled over the raging sea: “the wind ceased, and there was a great calm” (Mark 4:39).In Jesus Christ, we know the God of Psalm 46. And in him come together the saving strength and presence and exaltation of the one to whom we turn in crisis, and who speaks, “Peace, be still” into the raging storm of our soul.

Have you ever had a time in your life that you would call “a crisis”? Some in this room might be in a time of crisis right now. I suspect that most of us — if we've lived long enough — can look back on some moment in our lives, some time, some season (if not many!) that we would identify as a crisis. We might say that it felt like the very ground beneath our feet was shaking. We might describe it as our world being turned upside down. We reach for catastrophic language, as Psalm 46 does (in verses 2–3), to put words, and concrete images, to the tumult in our own souls.

Pastor Linda Warren preaches on 1 Peter 4:7-8. Opening prayer by Pastor Jim Warren.Click the arrow below, or if you're reading this in an email you can click this link, to play the service:   Pastor Linda mentions Peter denying the Lord. This film, Three Days Later, includes those denials. It features drama evangelist Rich Swingle and Patricia Mauceri, who has performed and spoken at Westchester Chapel.  This service is available for download free on iTunes, where you can also subscribe to our podcast. Search for "Westchester Chapel" on the iTunes Store.If you want to know more about starting a relationship with Jesus Christ visit www.WestchesterChapel.org/Salvation.

Is there anything more important than the brand of your organization? Building trust in your brand can take a long time to create and an instant to lose. In today's environment, we can reach people very quickly through numerous digital mediums. This can be an incredible advantage, but when things go wrong or appear to have gone wrong, it can be very damaging to our brand. This is a significant challenge 21st Century Leaders face. In this episode, crisis and brand expert Melissa Agnes how to be "Crisis Ready (TM)", how to proactively increase trust in our brand, and how to make it invincible. Interested in the 12 Laws of Leadership Excellence? Go to www.dannylangloss.com and scroll to the bottom of the page to download them. Additional Crisis Ready (TM) Resources: Crisis Ready: Building an Invincible Brand in an Uncertain World Crisis Ready Issue Management Flowchart Crisis Ready Formula for Detecting Emotional Escalation Crisis Ready Formula for Responding to Emotional Escalation Crisis Ready Formula for Responding to Controversial Issues Connect with Melissa Agnes: Website: https://melissaagnes.com/ LinkedIn: https://www.linkedin.com/in/melissaagnes/ Are you looking for a keynote speaker for your next event? Check out Danny's presentation, "OwnerShift: 7 Pillars to Unleash the Champions in Your Organization." Connect with Danny Langloss: Website: www.dannylangloss.com LinkedIn: https://www.linkedin.com/in/dannylangloss/

Andrew “Art” Arthur serves as Resident Fellow in Law and Policy for the Center for Immigration Studies.  Art was an INS Trial Attorney; Chief of the National Security Law Division; Counsel to congressional committees; and an Immigration Judge for 8 years.   

Melissa Agnes, Founder & CEO of the Crisis Ready Institute, talks about organizational crisis management. Host: Marie-Line Germain, Ph.D. Mixing: Kelly Minnis

Episode 423: John and Zach discuss how portfolio design can protect you during times of global upheaval. You'll also hear how the Money Doctors motivated their kids to be savers and how you can inspire yours!

How do you define a “crisis” versus just an “issue”?Business continuity depends not only on a well-crafted response plan but also on your ability to determine when that plan should be implemented. In this episode, Melissa Agnes, Founder and CEO of the Crisis Ready Institute, joins to discuss the relationship between crisis management and business resilience. With over a decade of experience in crisis management in various industries, Melissa shares the five hindrances to being crisis-ready and the role culture plays in determining your preparedness.

Visit crisisreadyinstitute.com for more information and join a  two-part digital course on November 15 and 17, 2021.Resources:Crisis Ready Institute Digital ProgramsDeveloping your Crisis Communication ProgramCheck out Melissa's book Crisis Ready: Building an Invincible Brand in an Uncertain WorldGet more expert insight from Melissa on Twitter, follow @melissa_agnes!Find the Crisis Ready Institute on Facebook and Instagram.--About ICMAICMA's vision is to be the leading association of local government professionals dedicated to creating and supporting thriving communities throughout the world. We do this by working with our more than 12, 000 members to identify and speed the adoption of leading local government practices to improve the lives of residents. ICMA offers membership, professional development programs, research, publications, data and information, technical assistance, and training to thousands of city, town, and county chief administrative officers, their staffs, and other organizations throughout the world. Find out more about ICMA, and the profession, at our website: http://www.icma.orgFollow us on Social Media!Twitter: http://twitter.com/icmaFacebook: https://www.facebook.com/ICMAORG/LinkedIn: http://www.linkedin.com/company/icmaInstagram: https://www.instagram.com/icmaorg/YouTube: http://www.youtube.com/user/ICMAvideos

Crisis Ready Institute Founder Melissa Agnes discusses how campuses and schools can prevent harm by being ready for a crisis in advance. ABOUT ZERONOW ZeroNow was formed to drive innovation, best practices, and policy to make our campuses safer. Desensitized is the video series where students interview safety leaders on solutions for safer campuses. As stakeholders in school safety, let's keep the conversation going so we don't become desensitized to safety issues

Joining us this month is Melissa Agnes, Founder and CEO of the Crisis Ready Institute and author of “Crisis Ready: Building an Invincible Brand in an Uncertain World.” You may also remember Melissa from her keynote presentation at our first Crisis Comms Mastery virtual summit from earlier this year. -- Head over to https://www.agilitypr.com/prprofiles/ for the full show notes -- Join the Crisis Ready Institute in redefining communication best practices: https://crisisreadyinstitute.com/communication-culture/ To learn more about the Crisis Ready Institute head over to: https://crisisreadyinstitute.com/ Follow the Crisis Ready Institute on LinkedIn: https://www.linkedin.com/company/crisis-ready-institute/ Follow the Crisis Ready Institue on Twitter: https://twitter.com/crisisreadyinst Follow Agility PR Solutions on Twitter: https://twitter.com/AgilityPRS --- Send in a voice message: https://anchor.fm/agility-pr-solutions/message

Melissa Agnes is crisis ready and she's helping leaders and organizations to be ready too. Melissa is the founder of the Crisis Ready Institute. She joins Patrick to discuss understanding the difference between a crisis and an issue, avoiding the 5 crisis-ready hindrances, and doing the right thing by the people you serve. Learn more about Melissa's work at https://www.melissaagnes.com

We constantly face adversities. But when adversity turns into a full-blown crisis, are you and your organization prepared and confident enough to face it? Whether they admit it or not, most organizations are not crisis-ready. The generic crisis preparation plan most companies have wouldn't work on the real battlefield. Thus, a clear-cut roadmap to business invincibility with the help of a reputation defender is necessary. In this episode, reputation defender Melissa Agnes is back for the second part of our conversation about crisis readiness. She talks about how she discovered her purpose in educating and holding organizations accountable for crisis readiness. Melissa emphasizes how crucial crisis readiness is in making the world a kinder place. She also shares the lessons from her entrepreneurial journey and how it has shaped her outlook. Tune in to the episode to learn about the impact of crisis readiness in creating a better world from a renowned reputation defender. 3 reasons why you should listen to the full episode: Learn why crisis readiness is more critical than crisis management. Discover the connection between being crisis-ready and creating a kinder world. Find out why you should self-reflect instead of blaming other people. Resources Connect with Melissa: https://melissaagnes.com/ (Website) | https://www.linkedin.com/in/melissaagnes/ (LinkedIn) | https://www.facebook.com/melissaagnes/ (Facebook) https://www.amazon.com/Crisis-Ready-Building-Invincible-Uncertain/dp/1684014131 (Crisis Ready: Building an Invincible Brand in an Uncertain World) by Melissa Agness https://www.simonosamoh.com/who-i-became-podcast/whatitmeanstobecrisisreadypart1 (Episode 20: What It Means To Be Crisis Ready, Part 1 With Melissa Agnes) About Melissa Melissa Agnes is the brains behind the Crisis Ready® Model. She is also the founder and CEO of the Crisis Ready Institute. She is a recognized thought leader in crisis preparedness, brand protection, and reputation management. Furthermore, Melissa is also the author of Crisis Ready, one of Forbes' Top 10 Business Books in 2018. In 2019, she founded the Crisis Ready® Community as a space for professionals to hone their crisis-ready skills. Melissa is a sought-out keynote speaker, commentator, strategic advisor, and reputation defender. Throughout her career, she has worked with several well-known institutions. These include NATO, the Pentagon (DoD), US Ministries of Foreign Affairs and Defense, and more. If you want to reach out to Melissa, you can visit her https://melissaagnes.com/ (website), https://www.linkedin.com/in/melissaagnes/ (LinkedIn), https://www.facebook.com/melissaagnes/ (Facebook), and https://www.instagram.com/melissaagnes/ (Instagram). You can also visit Crisis Ready Institute's https://crisisreadyinstitute.com/ (website). Enjoyed this Episode? If you did, be sure to subscribe and share it with your friends! Post a review and share it! If you enjoyed tuning in, please leave us a review. You can also share this with your friends and family. This episode will inspire them to follow their calling and be crisis-ready. Have any questions? You can connect with me onhttps://www.facebook.com/simonosamoh1 ( Facebook),https://twitter.com/SimonOsamoh ( Twitter), orhttps://www.instagram.com/simonosamoh/ ( Instagram). Thank you for tuning in! For more updates, visit myhttps://www.simonosamoh.com/ ( website) orhttps://mailchi.mp/79a93fb461d9/simonosamoh ( join) the community. You may also tune in onhttps://podcasts.apple.com/us/podcast/who-i-became/id1514104061 ( Apple Podcasts) orhttps://www.youtube.com/playlist?list=PLmu-CaQ10DJk7Y1uAfk_f_MJkwt1m2441 ( YouTube).

Part 2 of what it means to be crisis-ready with Melissa Agnes the founder of the Crisis Ready Institute and author of the book Crisis Ready. Now if you haven't listened to part one I highly recommend that you go back to where ever you consume your content and take a listen, it's a short 20-minute conversation as Melissa shares how she looks at Crisis readiness and provides insight on what this means for organizations. Notes and Links Melissa's Book Crisis Ready https://amzn.to/2Upsg1QLearn More About Melissa https://melissaagnes.com/ Simon's Books on Amazon: https://amzn.to/3et1u08 Who I Became Facebook: https://bit.ly/3eD90pa Who I Became YouTube: https://bit.ly/3elrZo5 --- Support this podcast: https://anchor.fm/who-i-became/support

2020 has undoubtedly been one of the most challenging years of our lives. It felt as if the world was gleefully throwing curveball after curveball. Everything that has transpired this year has put many organizations in a difficult position. This is particularly true when it comes to handling crises. Thus, 2020 showed us how crucial crisis readiness is with someone like a reputation defender. Reputation defender Melissa Agnes joins us to talk about what it means to be crisis-ready. She shares the term's coinage and how it has honed their mission at the Crisis Ready Institute. She also imparts the process behind delivering a complex message through a compelling TEDx Talk. Finally, Melissa shares how her personal journey and relationship with her sister helped her find her calling. Discover the Importance of adopting a crisis-ready culture and being a reputation defender! Tune in to the episode to learn more. 3 reasons why you should listen to the full episode: Find out what it means to be crisis-ready. Learn the most critical aspect that makes up a successful business. Discover the importance of mindfulness and being a reputation defender in crisis readiness. Resources Connect with Melissa: https://melissaagnes.com/ (Website) | https://www.linkedin.com/in/melissaagnes/ (LinkedIn) | https://www.facebook.com/melissaagnes/ (Facebook) | https://www.instagram.com/melissaagnes/ (Instagram) https://crisisreadyinstitute.com/ (Crisis Ready Institute) https://youtu.be/VQGEPEaEWtg (TEDx Talk: The Secret to Successful Crisis Management in the 21st Century - Melissa Agnes) https://www.amazon.com/Crisis-Ready-Building-Invincible-Uncertain/dp/1684014131 (Crisis Ready: Building an Invincible Brand in an Uncertain World) by Melissa Agnes https://www.simonosamoh.com/who-i-became-podcast/whatitmeanstobecrisisready (Episode 21: What It Means To Be Crisis Ready, Part 2 With Melissa Agnes ) https://www.theviolenceproject.org/ (The Violence Project) https://youtu.be/UyaYMOCt_Ug (TEDx Talk: Violence in the Age of Social Media - James Densley) About Melissa Melissa Agnes is the brains behind the Crisis Ready® Model. She is also the founder and CEO of the Crisis Ready Institute. She is a recognized thought leader in crisis preparedness, brand protection, and reputation management. Furthermore, Melissa is also the author of Crisis Ready, one of Forbes' Top 10 Business Books in 2018. In 2019, she founded the Crisis Ready® Community as a space for professionals to hone their crisis-ready skills. Melissa is a sought-out keynote speaker, commentator, strategic advisor, and reputation defender. Throughout her career, she has worked with several well-known institutions. These include NATO, the Pentagon (DoD), US Ministries of Foreign Affairs and Defense, and more. If you want to reach out to Melissa, you can visit her https://melissaagnes.com/ (website), https://www.linkedin.com/in/melissaagnes/ (LinkedIn), https://www.facebook.com/melissaagnes/ (Facebook), and https://www.instagram.com/melissaagnes/ (Instagram). You can also visit Crisis Ready Institute's https://crisisreadyinstitute.com/ (website). Enjoyed this Episode? If you did, be sure to subscribe and share it with your friends! Post a review and share it! If you enjoyed tuning in, please leave us a review. You can also share this with your friends and family. This episode will inspire them to follow their calling and be crisis-ready. Have any questions? You can connect with me onhttps://www.facebook.com/simonosamoh1 ( Facebook),https://twitter.com/SimonOsamoh ( Twitter), orhttps://www.instagram.com/simonosamoh/ ( Instagram). Thank you for tuning in! For more updates, visit myhttps://www.simonosamoh.com/ ( website) orhttps://mailchi.mp/79a93fb461d9/simonosamoh ( join) the community. You may also tune in onhttps://podcasts.apple.com/us/podcast/who-i-became/id1514104061 ( Apple Podcasts) orhttps://www.youtube.com/playlist?list=PLmu-CaQ10DJk7Y1uAfk_f_MJkwt1m2441 ( YouTube).

In today's episode, I'm joined by Melissa Agnes who is the founder of the Crisis Ready Institute, and author of the book Crisis Ready which provides you with a roadmap to implementing a crisis-ready culture. Now I think we will all agree that 2020 has been an interesting year and many organizations have found that they were simply not crisis ready when it came to protests, COVID-19, and tension around the presidential election. If you're wondering if you or your organization is crisis ready, then this podcast is for you! This is going to be a two-part conversation, with episode two aired next week. In this episode, Melissa shares what it means to be crisis ready, and part of her personal journey that helped find her calling. Notes and Links Melissa's Book Crisis Ready https://amzn.to/2Upsg1Q Learn More About Melissa https://melissaagnes.com/ Simon's Books on Amazon: https://amzn.to/3et1u08 Who I Became Facebook: https://bit.ly/3eD90pa Who I Became YouTube: https://bit.ly/3elrZo5 --- Support this podcast: https://anchor.fm/who-i-became/support

Andrew Owlett shares his experiences as a First Responder, his transition into Emergency and Crisis Management, and how Databulb can provide data-driven risk and crisis management planning solutions.

Andrew Owlett shares his experiences as a First Responder, his transition into Emergency and Crisis Management and how Databulb can provide data driven risk and crisis management planning solutions

Andrew Owlett shares his experiences as a First Responder, his transition into Emergency and Crisis Management and how Databulb can provide data driven risk and crisis management planning solutions

Andrew Owlett shares his experiences as a First Responder, his transition into Emergency and Crisis Management and how Databulb can provide data driven risk and crisis management planning solutions

Andrew Owlett shares his experiences as a First Responder, his transition into Emergency and Crisis Management and how Databulb can provide data driven risk and crisis management planning solutions

Andrew Owlett shares his experiences as a First Responder, his transition into Emergency and Crisis Management and how Databulb can provide data driven risk and crisis management planning solutions

Andrew Owlett shares his experiences as a First Responder, his transition into Emergency and Crisis Management and how Databulb can provide data driven risk and crisis management planning solutions

Founder and CEO of the Crisis Ready Institute, creator of the Crisis Ready Model, and author of "Crisis Ready: Building an Invincible Brand in an Uncertain World", Melissa Agnes is a recognized leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted speaker, commentator, and advisor to some of today's leading organizations faced with the greatest risks.As a strategic advisor and keynote speaker, Melissa Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others, helping them understand risk and build invincible brands that can withstand even the most devastating of events.A university guest lecturer, Agnes teaches crisis management in university courses around the world, including at NYU, Columbia and McGill. Her book and Crisis ReadyTM Model are globally recognized as having elevated industry best practice and are currently taught in dozens of higher education courses around the world, including at Harvard University and by Homeland Security.Agnes currently sits on the panel tasked with developing the International Standard for Crisis Management— Guidelines for developing a strategic capability, ISO 22361. She also sits on the Police Professional Standards, Ethics and Image Committee for the International Association of Chiefs of Police (IACP); and on the Global Advisory Council for The Institute for Strategic Risk Management (ISRM), an entity established to help world leaders understand, evaluate and strategically prepare for rising global risks.In 2015, Agnes gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century. She is also the editor of the Crisis Ready Blog, the host of the Invincible Brand Podcast, a contributor to Forbes, and a go-to source for the press, with recent coverage including the Wall Street Journal, Vox, VIBE Magazine, USA Today, and many others.

Moneyweb Radio — Tamryn Lamb – Head: retail distribution, Allan Gray

Featuring Sir Paul Tucker, chair of the Systemic Risk Council and former deputy governor of the Bank of England; Elga Bartsch, Head of Macro Research, BlackRock; Peter Stella, former Head of the International Monetary Fund’s Central Banking and Monetary and Foreign Exchange Operations Divisions; Peter Conti‐Brown, Assistant Professor, The Wharton School of the University of Pennsylvania; and more. See acast.com/privacy for privacy and opt-out information.

We continue this week in the series "Opportunity Knocks", Being equipped for any crisis.

Crisis management expert Edward Segal shares his tips for getting through such unprecedented times.   These are challenging times for any meeting planner. But instead of being fearful of the economic upheaval brought on by the COVID-19 pandemic, this is a time to focus on what can be done to survive the crisis and bounce back once it ends. That’s the advice of Edward Segal, a crisis-management and public relations consultant whose clients have included companies and trade shows in the meetings, consumer electronics, plastics and real estate industries. He is also the author of Crisis Ready — 101 Ways to Prepare for and Bounce Back from Disasters, Scandals, and Other Emergencies, out later this month.   In this episode of Eventful: The Podcast for Meeting Professionals, we speak with Segal about his tips for getting through such unprecedented times. This episode is sponsored by Meet AC. Atlantic City is eager to welcome you back to our seaside destination when we defeat this crisis and come back stronger together. Learn more at meetac.com.

This episode talks about being ready for crisis. Stay tuned until the end for sound financial advice!

Is your organization ready for a PR crisis? If not, then a new book may be just what you need to help you create a crisis plan before you need one. This week, Robert invites crisis expert Ed Segal to discuss the worst part of public relations, managing a crisis, and his soon-to-be-released volume, Crisis Ready: 101 Ways to Prepare for and Bounce Back from Disasters, Scandals, and Other Emergencies.Also, the gang worries about coronavirus and cherry blossoms, while John O’Dwyer thaws out just in time to give us the latest PR news headlines.Links:Communicating a Public Health OutbreakGuest: Ed SegalAmazon: Crisis Ready: 101 Ways to Prepare for and Bounce Back from Disasters, Scandals, and Other EmergenciesWebsite: Get Crisis Ready 

Our guest today is Melissa Agnes. Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa is a leading authority on crisis preparedness, reputation management, and brand protection.  Melissa’s area of expertise is something that most of us don’t enjoy thinking about. She works with organizations to explore questions such as: What will happen if things go off the rails and we find our business in a major crisis situation? Are we ready for the worst? Do we have what it takes to handle a crisis in an effective manner? Can our brand and our reputation survive a major crisis? And most importantly: Is there a way to prevent what’s preventable? After a recent crop of scandals—including Uber, Volkswagen, Wells Fargo, and Boeing, just to name a few—companies and boards have started to emphasize shaping a healthy culture as a way to reduce risk. If you and your company want to create an invincible brand, make sure you don’t miss this conversation. Episode Highlights In this interview, Melissa and I discuss: Melissa’s early cultural influences How she found her calling and where she found the strength to pursue it What helped Melissa persists through the most challenging stages of building her business How she defines crisis and the key differences between an issue and a crisis What is crisis readiness and why you can throw your crisis management plan away How to identify your high-risk scenarios What were the first telltale signs of Uber’s culture crisis Examples of a crisis well managed and how to emerge from a crisis stronger than before

Add the ASHER Sales Sense skill to your Alexa capable device to play the most recent or choose from a list. Your employees are working hard, your customers are delighted, and all’s well. Or is it? Are you and your management staff just a moment away from a crisis? Are you prepared for what can come at you in the blink of an eye and wipe out the value you’ve worked so hard to build? Or do you have a roadmap to business invincibility? ----more---- This Asher Sales Sense Podcast, “Build Brand Invincibility by Being Crisis Ready” with host Kyla O’Connell features Melissa Agnes, President and Co-Founder of Agnes+Day Inc. and a leading authority on crisis preparedness, reputation management, and brand protection. As a strategic advisor and keynote speaker, Melissa Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others, helping them to understand risk and build invincible brands that can withstand even the most devastating events. Business leaders and management professionals, especially in companies depending on sales revenue, owe it to their people, customers, and stakeholders to be prepared for emergency action. What does it mean to be crisis ready? Is it a plan or a mindset? What’s the difference between a “crisis” and an “issue?” How can you increase trust, credibility, and goodwill in your brand rather than depreciating from it? Who in the organization is responsible for this? Tune in on December 19th to hear Melissa Agnes, author of Crisis Ready: Building an Invincible Brand in an Uncertain World respond to these and other questions. Learn how to protect the organization and brand and you’ve worked so hard to build. About Kyla's Guest: Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted speaker, commentator, and advisor to some of today's leading organizations faced with the greatest risks. As a strategic advisor and keynote speaker, Melissa Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others, helping them understand risk and build invincible brands that can withstandeven the most devastating of events. In 2015, she gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century. Agnes sits on the Global Advisory Council for The Institute for Strategic Risk Management (ISRM), an entity established to create a global center where practitioners, academics, and policymakers come together to share information and help progress and promote the underlying understanding and capabilities associated with strategic risk and crisis management. She is the editor of the Crisis Ready Blog, the host of the Invincible Brand Podcast, a contributor to Forbes, and a go-to source for the press, with recent coverage including the Wall Street Journal, VIBE Magazine, USA Today, and many others. ___________________________________________ Asher Sales Sense is hosted by John Asher and Kyla O’Connell of ASHER Strategies which is a program on the Funnel Radio Channel.  ASHER Strategies is the sponsor of ASHER Sales Sense.     

I had the pleasure of having Melissa on my show during a very busy week! She is so talented in this subject as she should be because she has built her business off of this method and it works! A little bit about her: Melissa Agnes is an author, keynote speaker, and strategic advisor to some of the world’s leading brands. She has worked with organizations from NATO to Hilton and just about everything in between. Her book “ Crisis Ready: Building an Invincible Brand in an Uncertain World ” is taught in higher education courses around the world, including in Harvard University and Homeland Security courses. About Crisis Ready (Melissa’s book): No matter the size, type, or industry of your business, Crisis Ready was designed to provide your team with the insight into how to be perfectly prepared for anything life throws at you. Organizations that are crisis ready are more than just resilient. They’re INVINCIBLE. Crisis Ready is the ultimate roadmap to business invincibility. To find out more, go to here site: https://melissaagnes.com www.slicktalkthepodcast.com

  With the ease in which a negative event can go viral these days, effective crisis management is a valuable skillset that marketing needs. In this session, Melissa Agnes, a globally recognized and leading expert in crisis management, shares some of her experience in working in the field as well as how she helps professors bring crisis management best practices into their classrooms to help their students build and hone this critical skillset. Her immensely popular book, Crisis Ready is available where fine book sold. ----more---- CRISIS READY. Building an INVINCIBLE Brand in an Uncertain World The potential risks in modern-day business are greater, more dynamic, and less predictable than ever before. And yet, the greatest exposure does not lie within these risks. Rather, it lies in having a team that is not prepared to anticipate, foresee, or respond to a rising threat, and its impact on your reputation, revenue, and relationships in real-time. No matter your level of security, due-diligence, or control, the reality is that we live in uncertain times. Organizations are prone to a multitude of risks that can attack from every angle. When your team is crisis ready, your organization is prepared for anything and everything that the modern world can throw at it. In Crisis Ready, Melissa Agnes draws from her remarkable experience in helping global brands, government organizations, and world leaders prevent and overcome a range of real-world, high-impact crises. She uses this experience to provide your organization with a clear roadmap to implementing a crisis ready culture–and thus building an INVINCIBLE brand. Order Crisis Ready on Amazon  Crisis Ready is not about crisis management. Management is what happens after the negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative situations don’t occur—and even if they do, they’re instantly overcome in a way that leads to increased organizational trust, credibility, and goodwill. No matter the size, type, or industry of your business, Crisis Ready will provide your team with the insight into how to be perfectly prepared for anything life throws at you. Organizations that are crisis ready are more than just resilient. They’re invincible. Crisis Ready is your roadmap to business invincibility.  ___________________________________________ WVU Marketing Communications Today by West Virginia University which is a program on the Funnel Radio Channel.     

In this episode of the Advocis podcast, we talk to Laurie Martin, a Certified Trauma Treatment Specialist and Elder Planning Counselor about how advisors can prepare for the first conversation with someone experiencing a sudden loss or death. Also joining the conversation is Cindy Marques, Certified Financial Planner and Financial Literacy advocate. You can find more information about Laurie at http://www.lifeinterrupted.ca and Cindy at http://www.cindymarques.com. You can also hear our conversation with Laurie and Cindy about financial literacy at https://soundcloud.com/financialadviceforall/episode6 To learn about the CE courses mentioned in this episode, visit: http://www.advocis.ca/ALC/ProtectYourPractice.aspx (Making Choices) and http://www.advocis.ca/ALC/ManageYourPractice.aspx (Strategic Selling with Social Media)

If your phone rings tomorrow, and you are suddenly confronted with a crisis, are you and your business prepared to handle it? Author of Crisis Ready, @Melissa_Agnes, sits down with us to discuss the role she plays in crisis management and how to build trust and credibility with stakeholders during and after a crisis. Links: https://hydroottawa.com/ https://melissaagnes.com https://twitter.com/melissa_agnes   --- To subscribe using Apple Podcasts: https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405 To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video https://www.youtube.com/user/hydroottawalimited Check out our cool pics on https://www.instagram.com/hydroottawa More to Learn on https://www.facebook.com/HydroOttawa Keep up with the Tweets at http://twitter.com/hydroottawa #thinkenergy #energysector #crisiscommunications 

With the ease in which a negative event can go viral these days, effective crisis management is a valuable skillset that students need to bring into the workforce with them. In this session, Melissa Agnes, a globally recognized and leading expert in crisis management, shares some of her experience in working in the field as well as how she helps professors bring crisis management best practices into their classrooms to help their students build and hone this critical skillset.  Her immensely popular book, Crisis Ready is available where fine book sold. ----more---- CRISIS READY. Building an INVINCIBLE Brand in an Uncertain World The potential risks in modern-day business are greater, more dynamic, and less predictable than ever before. And yet, the greatest exposure does not lie within these risks. Rather, it lies in having a team that is not prepared to anticipate, foresee, or respond to a rising threat, and its impact on your reputation, revenue, and relationships in real-time. No matter your level of security, due-diligence, or control, the reality is that we live in uncertain times. Organizations are prone to a multitude of risks that can attack from every angle. When your team is crisis ready, your organization is prepared for anything and everything that the modern world can throw at it. In Crisis Ready, Melissa Agnes draws from her remarkable experience in helping global brands, government organizations, and world leaders prevent and overcome a range of real-world, high-impact crises. She uses this experience to provide your organization with a clear roadmap to implementing a crisis ready culture–and thus building an INVINCIBLE brand. Order Crisis Ready on Amazon  Crisis Ready is not about crisis management. Management is what happens after the negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative situations don’t occur—and even if they do, they’re instantly overcome in a way that leads to increased organizational trust, credibility, and goodwill. No matter the size, type, or industry of your business, Crisis Ready will provide your team with the insight into how to be perfectly prepared for anything life throws at you. Organizations that are crisis ready are more than just resilient. They’re invincible. Crisis Ready is your roadmap to business invincibility.  ___________________________________________ WVU Marketing Communications Today by West Virginia University which is a program on the Funnel Radio Channel.     

Every organization is bound to face a crisis at some point.  How will your respond when it happens?  Do you have a crisis management plan in place?  Is your organization crisis ready? Melissa Agnes is the President and Co-founder of Agnes + Day Inc, a Tedx speaker, author of Crisis Ready, and leading authority on crisis preparedness, reputation management, and brand protection. Melissa joins us to discuss the importance of being Crisis Ready!  She shares how as a young entrepreneur she found ways to get her content out without a big marketing budget.  How she landed a TedX talk and the value of having a skilled team surrounding you. As a TedX speaker Melissa know what it takes to be successful.  We can help you reach new levels of success with your speaking and reach a wider audience.  

Melissa Agnes Crisis Management Keynote Speaker, Advisor, Author of "Crisis Ready" Crisis Ready: In this episode we discuss the importance of staying ready, so you don't have to get ready, when a crisis inevitably comes. Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted speaker, commentator, and advisor to some of today's leading organizations faced with the greatest risks. As a strategic advisor and keynote speaker, Melissa Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others, helping them understand risk and build invincible brands that can withstand even the most devastating of events.  In 2015, she gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century. As a university guest lecturer, Agnes teaches crisis management in university courses around the world, including at NYU and McGill, and her book and Crisis Ready Model continue to be adopted into undergraduate, graduate, and MBA courses around the world. Harvard University is one of the latest schools to adopt "Crisis Ready" as required course reading for its Crisis Communication course. Website https://melissaagnes.com LinkedIn https://www.linkedin.com/in/melissaagnes Twitter https://twitter.com/melissa_agnes Facebook https://www.facebook.com/melissaagnes Instagram https://instagram.com/melissaagnes Leadership Quote "Many of life's failures are people who did not realize how close they were to success when they gave up." –Thomas A. Edison  "Whenever you find yourself on the side of the majority, it is time to pause and reflect." –Mark Twain Purchase "Crisis Ready" on Amazon! Subscribe, share and review on iTunes! https://podcasts.apple.com/us/podcast/keep-leading/id1461490512 The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Melissa Agnes joins the show today.  Melissa is the author of Crisis Ready: Building an Invincible Brand in an Uncertain World. She is also a celebrated keynote speaker, a crisis management strategist, and an expert in mitigating risks in organizations. Melissa shares the key components of proper crisis management.  She also highlights the importance of clear communication, transparency, and honesty in the midst of high-stress situations. From Melissa you can learn the right steps to take that will help you handle a crisis situation.   In this Episode A discussion about honesty and transparency during a crisis. The difference between an issue and a crisis. What customers and clients expect in a crisis. How these same expectations have evolved over the past few years. How to communicate to the public in an effective way after a crisis. Why the press release is dead. A discussion on self-inflicted, individual crises that affect a company's brand and future. Resources Melissa's Website - www.melissaagnes.com Melissa's Crisis Ready Rules Poster - www.melissaagnes.com/crisis-ready-rules-poster To listen to this interview on your phone, visit the B2B Revealed podcast on Apple Podcasts or Google Podcasts, or your favorite podcast player. As always, we'd love for you to take a minute to leave a review on Apple Podcasts, Stitcher, Overcast, or wherever you listen to podcasts.

Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted speaker, commentator, and advisor to some of today's leading organizations faced with the greatest risks. As a strategic advisor and keynote speaker, Melissa Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others, helping them understand risk and build invincible brands that can withstand even the most devastating of events. In 2015, she gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century. Show Highlights If you want a thought provoking, inspiring conversation to keep you in motion, definitely listen in as Melissa Agnes evolves not only the definition of “crisis ready” but also of Brave! She has found her calling and has leaped into with both feet. It's not always easy, or without fear, yet her approach is worth trying on for yourself. Don't miss her openness, her deliberateness and profound share on this episode of The Brave Entrepreneur.

My guest is, Melissa Agnes.  Her brain is always finding ways to mitigate an issue.  She understands that to build brand invincibility you must be crisis ready.  She is a leading authority on crisis preparedness, reputation management and brand protection. The whole concept of being crisis ready is cultural. A culture that puts people above process and bottom line, that trains employees on how to proactively build trust, identify and assess real-time risk, and respond in a way that increases credibility in and brand equity for the organization. For more information about Melissa: Melissa's Website Melissa on LinkedIn Melissa on Twitter Melissa on Youtube Melissa's book on being Crisis Ready   iTunes - Subscribe, Rate and Review Find us on iTunes, Google Play, Spotify and anywhere you listen to podcasts

The best episodes of the year. All five regular GovLove hosts teamed up to hand out awards and recap the year of GovLove. Kirsten, Alyssa, Javon, Kent and Ben all selected four of their favorite episodes to honor with the most prestigious award in local government podcasting, a GovieLovie. In addition to handing out awards, the hosts shared what they hope to cover on the podcast in the future, their favorite holiday food and highlights from ELGL’s 2018. The Top Episodes of the Year: Kirsten #195 Innovation & Equity in Parks & Recreation with Kylie Bayer-Fertterer, Justin Cutler & Peter Cosmiano #236 Local Reporting in San Antonio with iris Dimmick, The Rivard Report #206 The First Lady of Water Cathy Bailey, Greater Cincinnati Water Works #232 The Best of Nextdoor with Jenn Takahashi Javon #179 The Gatekeepers, Chiefs of Staff in Local Government #171 The City of Detroit's Chief Storyteller, Aaron Foley #238 PennDOT Connects with Secretary Leslie Richards & Brian Hare #217 Parkour & Parks with Colin MacDonald, Parkour Visions Alyssa #176 NBC Parks & Rec Memories with Jim O'Heir (Jerry Gergich) #228 Crisis Ready, Building an Invincible Brand with Melissa Agnes #213 University of Alabama Game Day in Tuscaloosa with Mayor Walt Maddox #219 Karen Pinkos, ICMA President & City Manager, El Cerrito, CA Kent #188 NFBPA & Diversity with Christine Edwards & James Gaston #210 Oregon's Most Wired Community - Independence #222 The Poisoned City - Flint's Water & the American Urban Tragedy with Anna Clark #185 Public Service in the NFL & City Management with Tom & Connor Barwin Ben #233 What Government Innovation Really Looks Like with Hana Schank #223 Changing the Local Government Workplace #225 Evaluation & Good Government in Washington, DC with Jenny Reed #193 The Color of Law with Richard Rothstein

Episode 024 of Beyond the Call A discussion with Crisis Management Advisor and Author of Crisis Ready, Melissa Agnes, on how police departments and law enforcement agencies can turn adverse situations into trust-building opportunities with the public. Learn more about Melissa Agnes at www.melissaagnes.com.

Summary We all make mistakes. The question is, how do we handle them? We'll look at that in our Thought of the Day. And in our interview segment, we'll take a fascinating look--on a much larger scale--at crisis management and preparedness. While this is indeed important for large companies, it's JUST as important for ALL of us to know and understand, as well. That and more on today's show. Bob's Thought of the Day We'll explore: Why it's important to learn from past mistakes (both our own and those of others). The difference between mistakes we learn from, and those we don't. Several steps to make things right after you make a mistake. Interview with Melissa Agnes You'll discover: Why we all need to be crisis-ready. The three pieces of information your team must understand in order to be crisis-ready. The importance of understanding how a CRP (Crisis Response Penalty) works, and examples from United Airlines. The vital difference between a crisis and an “issue.” Why the year 2009 changed the landscape of crisis management. Why no single customer is statistically insignificant. A key crisis-ready rule: People above process and bottom line, always. Why successful crisis management requires simultaneous effective action and effective communication. Why there is no such thing as a social media crisis. The Crisis-Ready Model: Audit Understand Identify Design Implement Click to Tweet The longer an organization takes to effectively respond to a negative event, the more #trust and credibility with their stakeholders they lose. @melissa_agnes Successful #crisis management requires simultaneous effective action and effective #communication. @melissa_agnes There is no such thing as a social media #crisis. @melissa_agnes Interview Links Crisis Ready: Building an Invincible Brand in an Uncertain World by Melissa Agnes MelissaAgnes.com Melissa's Blog The Invincible Brand Podcast The Brand Invincibility Webinar Series Free Crisis Ready Resources Connect with Melissa on Facebook Connect with Melissa on LinkedIn Follow Melissa on Twitter Follow Melissa on Instagram Melissa's YouTube channel United Breaks Guitars by Dave Carroll Resources Order The Go-Giver Influencer The Go-Giver Influencers Facebook LIVE Show Sell The Go-Giver Way Audio Program GoGiverEntrepreneursAcademy.com The Go-Giver Leader TheGoGiver.com GoGiverSpeaker.com Burg.com How to Post a Review

Jackie Ford, partner at the law firm Vorys, Sater, Seymour and Pease, joins the Invincible Brand Podcast to discuss proactive legal strategies in your crisis readiness and the practice of compassionate compliance. About this episode In my experience, one of the biggest challenges organizations face is forming a crisis ready alliance with their legal department where everyone is on the same page, understands each other’s different realities and challenges, and proactively supports and compliments one another’s crisis management functions. And yet, once this alliance is formed it is such a powerful asset to the organization’s crisis readiness. Jackie Ford is a partner at Vorys and has a practice in employment law, privacy issues, internal investigations, and crisis management. Not to mention that she is a brilliant attorney whom I enjoy partnering with as often as possible in the interest of helping our clients strengthen their crisis readiness. Her work, her mindset, and the outcomes she provides to her clients are all testaments to the powerful advantages of creating strong relationships with legal for issue and crisis prevention and management. In this conversation, Jackie provides great perspective and shares powerful stories to help you bridge these potential gaps and strengthen your crisis ready governance and culture. This episode explores: Strategies to get legal onboard for your crisis readiness—in the way they need to be. How to reduce risk by always keeping aligned with your organization’s values and culture. Strategic ways to help prevent risks, such as acts of violence in the workplace, that go beyond the typical approaches. What compassionate compliance is and how it empowers your crisis ready culture. Real-world examples of how taking a proactive approach to issue management helps mitigate the risk of lawsuits, legal liability, and escalated risk. Connect with Jackie Ford: Learn more about Jackie and her practice at Vorys Connect with Jackie on LinkedIn

On today's episode, we are joined by the amazing Melissa Agnes. Melissa has revolutionized exactly HOW a business can truly expect the unexpected, and even more than that, be extremely prepared for it. Melissa has worked in countless industries- NATO, Ministries of Foreign Affairs and Defense, governmental agencies, global non-profits and many more. A leading voice in the risk management industry, she has hosted a Tedx talk and appeared in Forbes, The Wall Street Journal, VIBE Magazine, and USA Today. Her book Crisis Ready: Building an Invincible Brand in an Uncertain World highlights “The Crisis Ready Model,” a step by step implementation to create the strong foundation your business needs for ultimate brand protection. In today's episode, we discuss the 5 steps of the model to ensure your business is prepared, no matter how extreme the circumstances. So go ahead and listen to all the knowledge Melissa has to offer! Running time: 41:55 Subscribe on iTunes and leave us a review…we'd love to hear from you. SHOW NOTES: What should businesses know about “The Crisis Ready Model?” (4:40) Understand that mindset is EVERYTHING. It is not something you can create and put on a shelf for emergency use. Your crisis ready plan needs to permeate throughout your entire business, day in and day out. So, what are the steps to actually create this framework? (5:33)  There are five steps to the model: 1. (6:37) Designing an audit. Understanding the culture of your organization is everything. This means thinking about WHO your brand is, its place in the world, and what it stands for. In this case, an audit is a simple conversation- a way to get to know your organization's mindset. Ask yourself the questions: How does your brand view and handle current negative events? How does your brand view itself? 2. (10:52) Understanding variables and impacts. This step is all about education. It requires developing alignment between every individual in your business in understanding the fast paced world that we find ourselves, in which a crisis can develop in seconds. It also involves creating a streamlined plan, getting everyone on board with their role in your business and the accountability required for what will be delivered. 3. (11:58) Identifying high-risk crisis scenarios and stakeholders. This is when the data collection starts happening. It requires you to think deeply about your business and its relation to risk management: What are the high risk scenarios your business is most vulnerable to? Who matters most to your business? Collect the information to tackle the next step based on your answers to these questions. How do you start collecting data? (14:34) Collecting data means starting to understand any possible impacts you can possibly foresee for your business based on any scenario you can think of. Questions to consider: What is a crisis vs. an issue for your organization? Which are most likely to affect your brand? What is a worst case scenario for your business? What are the current strengths and weaknesses within your business currently? What is the difference between an issue and a crisis? (16:34) A crisis is a situation that stops business as usual because it requires full attention in order to combat. It threatens a long-term material impact on one or all of the following: -People -Environment -Business operations -The organization's reputation -The organization's bottom line 4. (24:04) Develop strategy and create a program. Use your now recorded knowledge of your business to create two things: a crisis ready playbook with specific action plans and resources and crisis communication handbooks, which have scenario-specific strategies ready to go. In order to create these, ask yourself these questions

On today’s episode, we are joined by the amazing Melissa Agnes. Melissa has revolutionized exactly HOW a business can truly expect the unexpected, and even more than that, be extremely prepared for it. Melissa has worked in countless industries- NATO, Ministries of Foreign Affairs and Defense, governmental agencies, global non-profits and many more. A leading voice in the risk management industry, she has hosted a Tedx talk and appeared in Forbes, The Wall Street Journal, VIBE Magazine, and USA Today. Her book Crisis Ready: Building an Invincible Brand in an Uncertain World highlights “The Crisis Ready Model,” a step by step implementation to create the strong foundation your business needs for ultimate brand protection. In today’s episode, we discuss the 5 steps of the model to ensure your business is prepared, no matter how extreme the circumstances. So go ahead and listen to all the knowledge Melissa has to offer! Running time: 41:55 Subscribe on iTunes and leave us a review…we’d love to hear from you. SHOW NOTES: What should businesses know about “The Crisis Ready Model?” (4:40) Understand that mindset is EVERYTHING. It is not something you can create and put on a shelf for emergency use. Your crisis ready plan needs to permeate throughout your entire business, day in and day out. So, what are the steps to actually create this framework? (5:33)  There are five steps to the model: 1. (6:37) Designing an audit. Understanding the culture of your organization is everything. This means thinking about WHO your brand is, its place in the world, and what it stands for. In this case, an audit is a simple conversation- a way to get to know your organization’s mindset. Ask yourself the questions: How does your brand view and handle current negative events? How does your brand view itself? 2. (10:52) Understanding variables and impacts. This step is all about education. It requires developing alignment between every individual in your business in understanding the fast paced world that we find ourselves, in which a crisis can develop in seconds. It also involves creating a streamlined plan, getting everyone on board with their role in your business and the accountability required for what will be delivered. 3. (11:58) Identifying high-risk crisis scenarios and stakeholders. This is when the data collection starts happening. It requires you to think deeply about your business and its relation to risk management: What are the high risk scenarios your business is most vulnerable to? Who matters most to your business? Collect the information to tackle the next step based on your answers to these questions. How do you start collecting data? (14:34) Collecting data means starting to understand any possible impacts you can possibly foresee for your business based on any scenario you can think of. Questions to consider: What is a crisis vs. an issue for your organization? Which are most likely to affect your brand? What is a worst case scenario for your business? What are the current strengths and weaknesses within your business currently? What is the difference between an issue and a crisis? (16:34) A crisis is a situation that stops business as usual because it requires full attention in order to combat. It threatens a long-term material impact on one or all of the following: -People -Environment -Business operations -The organization’s reputation -The organization’s bottom line 4. (24:04) Develop strategy and create a program. Use your now recorded knowledge of your business to create two things: a crisis ready playbook with specific action plans and resources and crisis communication handbooks, which have scenario-specific strategies ready to go. In order to create these, ask yourself these questions: -What will my employees expect from a crisis situation? -What can I anticipate from my business immediately after a crisis? -What will stakeholders demand from us in this sort of situation? -How can my team be in a place to accurately and emotionally anticipate crises in real time, while matching the expectations of the stakeholders? Keep these items on hand at all times so that your business can use them in times of crisis for immediate relief. 5. (29:16) Implementation. All the planning is done…but what is planning without experience? Of course, a fairly accurate thing to say would be that crisis management is like insurance. You know you need it, but you hope you never have to use it. But in this case, being prepared for the absolute worst allows you to handle the smaller bumps in the road like a pro. Crisis management is not a plan that only comes out in times of emergency; it’s a daily culture that your business chooses to undertake, day in and day out. It’s all about being prepared, because in today’s ever-changing world, anything can happen. How do you begin to implement your plan? (30:00) Every year or so, simulate each possible crisis to test your business’s response to them. In a controlled environment, bring in tools to make it feel as real as possible for your business team. Using your plan of action from Step 4, use role-players and tools to simulate social media to see how your business holds up against even the most threatening risk. CONNECT WITH MELISSA Melissa’s Website CRISIS READY: BUILDING AN INVINCIBLE BRAND IN AN UNCERTAIN WORLD Melissa on Twitter Melissa on Facebook Melissa on Linkedin Melissa on Instagram CONNECT WITH JEFF Email Jeff  @JGibbard on Twitter Jeff on Facebook Jeff on Linkedin (make sure to introduce yourself) Jeff on Instagram Jeff on Snapchat CONNECT WITH CAROLINE Email Caroline Caroline on Twitter Caroline on Instagram  Caroline on LinkedIn [smart_track_player url="http://traffic.libsyn.com/shareable/Shareable_S3_Melissa_Agnes.mp3" title="Getting Your Business Crisis Ready with Melissa Agnes" ]

Melissa Agnes is a leader who believes that every organization needs to be Crisis Ready. Every stakeholder needs to be put first; people above process and bottom-line! Don't miss powerful insights on how to become Crisis-Ready in schools!More info: www.melissaagnes.com See acast.com/privacy for privacy and opt-out information.

In April 2018, shortly after the shooting that took place at YouTube’s headquarters by 38-year-old Nasim Najafi Aghdam in San Bruno, California, the media learned from Aghdam’s father that she had been confronted by Mountain View Police Department officers prior to the shooting taking place. Before MVPD had time to make this connection themselves and gather the necessary information, news of this fact quickly went viral with the media, local communities, and the general public demanding answers and speculating on what the answers to those unanswered questions might be. In this episode of The Invincible Brand Podcast, Melissa Agnes sits down with Captain Chris Hsiung of MVPD and Katie Nelson, Social Media and Public Relations Coordinator for MVPD, to discuss the behind the scenes of what happened, how it happened, and the crisis ready strategies that MVPD quickly put into place in order to regain control of the narrative of the incident and mitigate the risk of losing trust and credibility with their community and the general public. Learning of a serious issue or crisis once it has already gone viral against your brand is a business risk that applies to any type of organization in this day and age, and the tips, strategies, and insights that Captain Hsiung and Katie share in this episode are relevant to all businesses whether you’re a brand of one, a mega corporation, or whether you’re in the public or private sectors. This episode explores: How a Crisis Ready organizational mindset prepared MVPD for this moment before it happened The Ultimate FOMO moment when Captain Hsiung was “off the grid” on a cruise for the initial 18hrs of the event Behind the scenes decisions and discussions The strategy of communication: how MVPD rolled out the video footage of the event – and the importance of providing context to what viewers would see in the footage Links discussed in this episode The first response statement published by MVPD before they could release the video footage of the incident The official response published by MVPD with the video of the incident Follow and connect with MVPD on social: Facebook Twitter Instagram

Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted speaker, commentator, and advisor to some of today's leading organizations faced with the greatest risks. As a strategic advisor and keynote speaker, Melissa Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others, helping them understand risk and build invincible brands that can withstand even the most devastating of events. In 2015, she gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century. Agnes is the editor of the Crisis Ready Blog, a contributor to Forbes, and a go-to source for the press, with recent coverage including the Wall Street Journal, VIBE Magazine, USA Today, and many others. As a university guest lecturer, Agnes teaches crisis management in university courses around the world, including at NYU and McGill. Connect with Melissa: Linkedin: https://www.linkedin.com/in/melissaagnes/ Facebook: https://www.facebook.com/melissaagnes/ Twitter: https://twitter.com/melissa_agnes   PEAK PERFORMANCE NATION A community dedicated to raising your game to the next level by learning how to Execute at the highest level and eliminating the obstacles that keep you from being the leader you were born to be. Join group here:  https://www.facebook.com/groups/PeakPerformanceNation/     Acuity Scheduling - Stop Wasting Time Setting Up Meetings Peak Accountability - http://www.thorconklin.com/accountability/ Thank you once again for listening Please follow us on: Facebook: Thor Conklin    Twitter: @ThorConklin Website: http://www.thorconklin.com   ThorConklin.com Thor Conklin Media Peak Performers Podcast Peak Performance Nation   #1 Podcast on how to get things done.  Learn from Peak Performers in all areas of life and Business.  Do you know what to do but can't figure out why you are not executing what you already know?   If so, this Podcast will give you the tools, strategies and psychology to not only break through the choke point but to truly become a Peak Performer.     Thor will be sharing his tools and strategies as well as interviewing inspiring Peak Performers that are Entrepreneur's, Professional Athletes, Business leaders, Military, Technology guru's, Health and Fitness masters, Relationships Experts as well as Music & Entertainment superstars.     Mission and Purpose - To engage, educate, entertain and inspire listeners to excel in any area of life through mastering the science of execution and Peak Performance.  You will learn the necessary road map, strategies, tools and psychology to win this game.

Host: Mike Sedam Guest: Melissa Agnes On Episode 44 of The Crucial Talks Podcast, we talk to Melissa Agnes on her book, Crisis Ready. Check here for her book on Amazon: https://amzn.to/2BreWjo Melissa is awesome and talks to us about how our organization can build the capacity to deal with a crisis in a way that we can come out on the other side with increased trust and credibility. This is more than being able to manage crisis, it's about being ready for crisis in a way that helps the day-to-day activities of the organization. Melissa talks to us about why we need to put people first, the importance of communication, and how the lenses we wear to view our organization, the people in it, and the issues we deal with can impact our decisions. Melissa can be reached at www.melissaagnes.com. If you would like to contact Mike Sedam, please visit www.crucialtalks.com.  

"Crisis Ready: Building an Invincible Brand in an Uncertain World" by Melissa Agnes. Click here for show notes! https://www.salesartillery.com/marketing-book-podcast/crisis-ready-melissa-agnes

Melissa Agnes joins Brian Levenson on this weeks podcast. Melissa is an author, strategic advisor, and keynote speaker. She is the author of Crisis Ready: Building an Invincible Brand in an Uncertain World, and a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted speaker, commentator, and advisor to some of today's leading organizations faced with the greatest risks. As a strategic advisor and keynote speaker, Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others, helping them understand risk and build invincible brands that can withstand even the most devastating of events. In 2015, she gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century. Agnes is the editor of the Crisis Ready Blog, a contributor to Forbes, and a go-to source for the press, with recent coverage including the Wall Street Journal, VIBE Magazine, USA Today, and many others. As a university guest lecturer, Agnes teaches crisis management in university courses around the world, including at NYU and McGill. In this episode, they discuss Melissa’s upbringing and where she grew up (5:00), what helped guide her as a child (8:00), what advice she would give someone living in an environment they don’t believe they should be in (10:00), what her truth is (10:30), what transforming her life meant (11:10), if she’s more of a risk taker or rule follower (12:40), on the values she lives by (13:10), how she works with an organization or CEO on finding their truth (17:20), how she sees herself culturally (19:10), how she can analyze without judgement (24:00), how she ended up where she is today (28:10), how branding led her to a career in crisis management (30:10), how she uses intuition in her life (35:30), what she does daily to go inward (38:00), what she does once she notices emotions (46:00), about the mechanics of roof building, and making sure her companies are crisis ready (47:00), if she facilitates or teaches with an organization (50:40), and her thoughts on preparing with a “why” mindset and performing with a “how” mindset (54:00). Thanks to Melissa for coming on the podcast, and I encourage you to check out her website at https://melissaagnes.com/. Melissa’s website houses everything related to her work, and provides a ton of valuable information she has on crisis management. You can also find Melissa Agnes on twitter @melissa_agnes, and check out her book “Crisis Ready: Building an Invincible Brand in an Uncertain World.” Lastly, if you liked this episode and/or any others, please support us at Patreon or follow me on Twitter: @brianlevenson or Instagram: @Intentional_Performers. Thanks for listening. -Brian

Melissa Agnes is a leading authority on crisis management and preparedness.  Agnes is a coveted speaker, commentator, and advisor to some of today's leading organizations faced with the greatest risks.   As a strategic advisor and keynote speaker, Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others.   Melissa opens up about her life journey, and how she is determined to pursue her passion.  Agnes speaks on her many experiences as an entrepreneur, and how it has prepared her for any crisis.  This is a must listen!  Check her out at: Melissa Agnes Buy Her Book Here: Crisis Ready

Listen in as Melissa Agnes talks with Mike Domitrz about how most organizations fail to be crisis ready and why respect plays a key role in the process. * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com**     BIO of Melissa Agnes: Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted speaker, commentator, and advisor to some of today's leading organizations faced with the greatest risks.   As a strategic advisor and keynote speaker, Melissa Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others, helping them understand risk and build invincible brands that can withstand even the most devastating of events.   In 2015, she gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century.   Agnes is the editor of theCrisis ReadyBlog, a contributor toForbes, and a go-to source for the press, with recent coverage including theWall Street Journal, VIBE Magazine, USA Today, and many others.   As a university guest lecturer, Agnes teaches crisis management in university courses around the world, including at NYU and McGill.   LINKS: MelissaAgnes.com   Books Recommended by Melissa: The Now Revolution by Jay Bauer and Amber Nasland      

Are you ready for a customer service or brand crisis? Shep Hyken discusses handling and preparing for a customer service or brand crisis with Melissa Agnes, the author of Crisis Ready: Building an Invincible Brand in an Uncertain World. TOP TAKEAWAYS • Melissa explains that ever since she was a kid in Montreal, she’s had the ability to spot and mitigate potential risk. This skill came into play ten years ago when social media first began to rise. While everyone was talking about how great social media was, her mind immediately thought of the risks it presented. She calls this her “a-ha” moment. • Being “crisis ready” means: o The entire organization knows what risk looks like and how to detect it. o They understand how to assess the impact of risks on their brand: is it a crisis or is it an issue? o They can manage the crisis in a manner that still builds stakeholder trust and credibility. • A crisis is a negative event stopping business-as-usual because it extends to the top of the organization and has potential long-term negative impact on people, the environment, business operations, the organization’s reputation, and/or the organization’s bottom line. An issue, however, does not have the risk of a long-term impact. While an issue can go viral, it does not necessarily become a crisis. • Crisis Response Penalty (CRP), a term coined by Melissa, looks at the short-term and long-term monetary and reputation impact a crisis has on a brand due to that brand’s poor and ineffective response. The longer it takes for a business to provide an effective response, the more credibility and trust you lose, the more control of the narrative you lose, and the higher CRP you have. • In order to become crisis ready for something that has not occurred before, Melissa says though we cannot predict exactly how a situation will happen, we can consider the possibilities of a high-risk scenario where an employee goes rogue or does something wrong that can potentially go viral. For example, an employee may be involved with a sexual harassment issue or make an inappropriate response to a social media post. Additionally, taking societal trends into consideration, including the staggering amount of racial discrimination occurring in retail, coffee shops, etc., allows business to know the likelihood that something will go wrong or against the brand’s values. • To respond to a crisis in a way that is emotionally intelligent, a business must put people first. • There is no circumstance when “no comment” is an acceptable response. It goes completely against putting the customer first. A “no comment” response can lead to mistrust and cause customers to choose another brand. If you are crisis-prepared, you already have a comment ready. ABOUT: Melissa Agnes is a leading authority on crisis management and preparedness. Her book, Crisis Ready, published in March 2018, details how organizations can implement a crisis ready culture. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we chat with Melissa Agnes, crisis management advisor and author of the book "Crisis Ready", recently launched. She tells us about her methodology for crisis preparedness, the importance of crisis simulations using realistic scenarios and how to have the right mindset to overcome crises. https://melissaagnes.com/ Interview:@belen_santa Supported by Conducttr TeamXp crisis training software http://www.conducttr.com/teamxp/

Melissa Agnes is the author of Crisis Ready: Building an Invincible Brand in an Uncertain World. She is a leading authority on crisis preparedness, reputation management, and brand protection and is an advisor to some of today's leading organizations faced with the greatest risks. We discussed a number of real-world examples of brands handling crises, including how Equifax handled the breach of millions of customers' data.

Today I'm joined by my good friend, Chief Billy Grogan of the Dunwoody Police Department in Georgia. Chief Grogan is talking leadership and how he is giving back to the future leaders of law enforcement with his new venture, "Top Cop Leadership". Chief Grogan shares what it takes in the current day of policing what it takes to be a top cop and how he can help you get there with his view from a man that has risen to the top level of policing serving not only as a chief but every rank needed to get there including his time as the President of the Georgia Association of Chiefs of Police.  You can find more information about Top Cop Leadership at  http://billyjgrogan.com/ and on social at Facebook: https://www.facebook.com/TopCopLeadership/ Twitter: https://twitter.com/TopCopLeader   In other notes: Ep 93 recap - To donate to Casie Shimanski's fundraising effort for children's cancer research via the St. Baldrick's Foundation go to: https://www.stbaldricks.org/participants/getmarriedgobald Ep 96 recap - To get Melissa's book, "Crisis Ready", you can click this link to purchase at Amazon: CRISIS READY

On this week's edition of the Grow My Revenue podcast, I speak with Melissa Agnes.  Melissa is the author of Crisis Ready. Building an INVINCIBLE Brand in an Uncertain World, and she is an expert and leading authority when it comes to crisis preparedness, reputation management and brand protection.  We talk about the biggest mistakes people make when it comes to being prepared for a crisis, the timing and accuracy associated with healing a crisis, and the specific steps you can do to make sure your business is invincible.

Keynote speaker, crisis communications strategist and soon to be best selling author Melissa Agnes talks about how to become Crisis Ready so that the issues you face don't become a crisis. Get her new book, CRISIS READY by clicking here. As a strategic advisor and keynote speaker, Melissa Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others, helping them understand risk and build invincible brands that can withstand even the most devastating of events. In 2015, she gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century. Agnes is the editor of the Crisis Ready Blog, a contributor to Forbes, and a go-to source for the press, with recent coverage including the Wall Street Journal, VIBE Magazine, USA Today, and many others. As a university guest lecturer, Agnes teaches crisis management in university courses around the world, including at NYU and McGill. You can follow Melissa on most social media @Melissa_Agnes Learn more about Melissa through her website,  https://melissaagnes.com/

"It's not about crisis preparedness. It's about how culture approaches challenges." Social media has created a powerful new dynamic for brands of all shapes and sizes. When things are going great, it can be an incredible business communications tool. When things go badly, they call crisis communications expert Melissa Agnes. We discussed crisis planning, culture, responsiveness, and more on this week's episode of the On Brand podcast. About Melissa Agnes President and co-founder of Agnes + Day Inc., Melissa Agnes helps global brands and governments prevent and manage a wide range of issues and crises. Her client list includes financial organizations, technology companies, healthcare organizations, government agencies, cities and municipalities, energy companies, global non-profits, and many others. Melissa speaks worldwide to audiences including NATO, Ministries of Foreign Affairs, Ministries of Foreign Defense, Ministries of Health, as well as a wide range of private and public companies, universities and non-profit organizations. She has been honored to share the stage with members of the Ukraine government and the International Committee of the Red Cross. In 2015, Melissa gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century. Melissa’s recent press coverage includes Forbes, WSJ, VIBE Magazine, USA Today and more. She is the editor of the highly acclaimed Crisis Intelligence Blog, and the host of the internationally recognized Crisis Intelligence videos and podcast. Published regularly and followed by government agencies and Fortune companies alike, her blog, videos and podcast help organizations manage issues and crises in today’s connected and real-time world. When she isn’t managing crises or speaking in front of an audience, Melissa enjoys adventuring around the world (usually on a sailboat), reading, writing and sipping champagne in good company. Episode Highlights How does one embark upon a career as an expert in crisis? "Growing up my dad always said to me 'Paranoia will destroy 'ya.'" Jokes aside, Melissa notes that she is someone who can be paranoid but she's harnessed this into a powerful tool for helping organizations navigate today's tricky digital marketing waters. You don't have a 'social media crisis.' Melissa used to agree with the buzzword 'social media crisis' but not anymore. "It sounds like you have an issue that's a result of social media or that's confined to social media." In many cases, the true impact is much bigger than social media. What does it mean to be a crisis ready? "It's a lot of different things. It's a mindset for the corporate culture. You have to create a plan but it's not always just about working those steps. Things can get very emotional — and very impactful — very fast. We have to be ready for that and that's not easy. It involves a lot of education. How to analyze the potential virality of a crisis. "We never know if something's going to go viral but I always look for two things — emotional impact and relatability."  What brand has made Melissa smile recently? “Wells Fargo — that's a crisis of corporate culture." We kept pivoting back to the importance of culture in managing a crisis. Melissa smiled — shaking her head in disbelief — at Wells Fargo's crisis response. "They blamed their customers, their employees — everything except owning their own role in it." To learn more, follow Melissa on Twitter and check out her website. As We Wrap … Before we go, I want to flip the microphone around to our community … Recently Arnie Kuenn gave us a shout out on our episode on SEO featuring John Jantsch. Thanks Arnie! Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. Subscribe to the podcast – You can subscribe to the show via iTunes, Stitcher, and RSS. Rate and review the show – If you like what you’re hearing, head over to iTunes and click that 5-star button to rate the show. And if you have a few extra seconds, write a couple of sentences and submit a review. This helps others find the podcast. OK. How do you rate and review a podcast? Need a quick tutorial on leaving a rating/review in iTunes? Check this out. Remember – On Brand is brought to you by my new book — Get Scrappy: Smarter Digital Marketing for Businesses Big and Small. Order now at Amazon and check out GetScrappyBook.com for special offers and extras. Until next week, I’ll see you on the Internet!

When it comes to crisis management, law enforcement has one of the most challenging tasks. Not only does their crisis management involve real dangers and the important mission of keeping their communities and themselves safe and out of harms way, but it also includes a need for effective and nearly instantaneous communications. And while the former challenge has always been a part of their job description, the latter is relatively new with ever evolving real-time challenges. Challenges that can be difficult and grueling to overcome. Those of you who have followed me for a while know that I am dedicated to helping law enforcement agencies implement a 21st century crisis-ready culture. Whether it be through my work with law enforcement agencies, EMDs, cities and municipalities, or by leveraging my blog, podcast or #crisisready video series. This is why I was honored when Brian Willis reached out to invite me onto his podcast for his Excellence In Training Academy, which is “a membership site for law enforcement trainers who are committed to the pursuit of excellence in their life and in their training”. Brian does some amazing work within the law enforcement profession, including being the cofounder of WINx, an annual conference targeted for law enforcement professionals who aren’t happy with the status quo and are willing to be part of the growth and evolution of the law enforcement profession. Brian was also gracious enough to allow me to repurpose the podcast we recorded together and share it with all of you. It’s a dynamic discussion with lots of great advice and takeaways for the law enforcement profession, so be sure to tune in! Subscribe to the Crisis Intelligence Podcast! Subscribe and leave us a review on iTunes and/or Stitcher Subscribe via email Connect with Brian and Melissa About host, Melissa Agnes Learn more about Melissa Agnes Follow Melissa on Twitter: @melissa_agnes Connect with Melissa on LinkedIn Email Melissa directly: melissa@melissaagnes.com About guest, Brian Willis Brian has 25 years experience as a full time police officer. He received a Lifetime Achievement Award for his commitment and contributions to officer safety in Canada and was honored as the Law Officer Trainer of the Year in 2011. Brian also has 25 years experience as a law enforcement trainer. He works with law enforcement trainers who love to teach, are committed to their own learning and are passionate about helping their officers perform at their best. If you’re in the law enforcement profession and haven’t done so already, please check out Brian’s Excellence In Training Academy. I also encourage you to watch Brian’s TEDx talk: The Most Dangerous Weapon in Law Enforcement. Learn more about Brian and connect with him on LinkedIn Follow Brian on Twitter: @BrianRWillis Check out Brian’s consulting agency: Winning Mind Training Visit lifesmostpowerfulquestion.com to learn more about “what’s important now?” as a crisis management strategy Discover WINx and register to attend this year’s conference in Chicago! Listen to a past episode of The Crisis Intelligence Podcast with Brian Willis I’d like to extend a big thanks to Brian for welcoming me into his Excellence in Training Academy by means of this podcast. Our discussion is an important one and I look forward to continuing it and helping where I can.