I See What You're Saying

In this episode, we dive deep into the powerful lessons of leadership, communication, and self-awareness with guest Matt DiGeronimo, a retired Navy submarine lieutenant commander and accomplished business leader. We explore how developing a questioning mindset, embracing small talk to build trust, and focusing on what truly matters can redefine the way we lead teams and navigate high-risk situations. Timestamps: (00:05) - Michael introduces guest and previews key topics. (04:09) - Matt shares key leadership lessons from serving on a submarine. (05:42) - Importance of building trust through personal connections and small talk. (08:45) - Developing a questioning attitude to promote psychological safety. (11:58) - Matt explains how he overcame his dislike for small talk. (14:44) - Focusing on what matters vs. what's impressive. (17:26) - The importance of speaking up. (19:22) - Creating environments that encourage speaking up and running impactful drills.(25:55) - Leveraging mistakes and learning organization practices. (28:02) - Taking off your rank in group conversations to foster openness. (33:06) - Matt discusses self-development and aligning personal and professional goals.(37:19) - Challenging conventional wisdom as the "average of the past." (39:53) - Embracing challenges and “the suck” as part of growth. (43:47) - Valuing dissenters and creating space for honest feedback. (46:29) - Focusing on what matters rather than what's impressive. (51:44) - Teaching leaders that leading others is a privilege. (55:44) - Where to connect with Matt and find his work.Links and Resources:Beyond Platitudes | Matt DiGeronimo | SubstackMatt DiGeronimo | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the transformative power of the meditative arts with Jeff Patterson, founder of Northwest Fighting Arts and author of The Yielding Warrior. We explore how the principles of yielding, self-awareness, and strategic meditation practices can elevate every area of our lives—from communication and leadership to resilience under pressure. By breaking down the three pillars of yielding and introducing practical ways to integrate meditation, we reveal how anyone can use these arts to stay centered, recognize imbalances, and maximize their effectiveness. Join us as we discover actionable strategies to grow as communicators, coaches, and leaders, unlocking new levels of personal and professional value.Timestamps: (00:06) - Michael introduces Jeff Patterson (03:32) - Jeff explains his experience in martial arts and meditation(04:32) - Jeff outlines five directions of meditation(05:55) - Introduction to the three pillars of yielding (07:07) - Jeff connects yielding to real-life benefits in martial arts and daily interactions. (10:56) - How meditation increases self-awareness and the ability to notice imbalances. (20:23) - The "five regulations" of meditative practice(28:14) - Challenges in maintaining calm and presence (38:37) - Three ways to meditate: ritual, active, and philosophical practices. (54:30) - Start meditation and make consistent effort. Links and Resources:Jeff Patterson | LinkedInHome - The Yielding WarriorPortland Martial Arts MMA Training Schools In Portland OR 503-235-3435https://members.theyieldingwarrior.com/one-breath-awaySponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive deep into the four pillars of authentic sales leadership with expert guest Scott Ramey. We examine how surfacing tension, unifying messages, aligning teams, and influencing inside and outside organizations can transform sales leaders into catalysts for trust and performance. Through actionable strategies, memorable quotes, and candid personal stories, we uncover how to turn resistance into relationships and scale trust at every level. Timestamps: (00:00) Introducing Scott Ramey(05:58) Leadership Influence and Team Alignment(11:13) Outcome-Driven Communication Tactics(17:16) Unified Message Amplifies Impact"(21:34) Authentic, Script-Free Sales Approach(26:59) Transform Resistance into Relationships(33:14) Future Visioning for Creativity & Trust(37:44) Choose Alignment or Dysfunction(42:24) Facing Tension Frees You(47:35) Facilitating Openness Through Storytelling(57:00) Revelation Eases Anxiety BurdenLinks and Resources:Scott Ramey | LinkedInHome - Scott RameySponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the pleasure of exploring the complex interconnections between marriage therapy, sports performance, and business coaching with our guest, Jason Wasser. We dive into the transformative power of taking full accountability, the importance of identifying core values, and the unexpected connections between entrepreneurship and personal development. Listeners will discover how these lessons can enhance their communication, improve relationships, and foster personal growth. Join us in a discussion that bridges the gap between personal and professional development.Timestamps: 00:00 Introducing Jason Wasser04:46 "Therapist: Diverse Specialties, Unified Practice"06:40 Entrepreneurial Growth Through Self-Belief11:56 Core Values vs. Career Choices16:18 Frasier's Dad on Personal Intimacy19:23 Understanding Triggers with Enneagram22:59 Agreeable Behavior as Self-Protection24:14 Naming Overthinking: A Therapeutic Tool28:05 Narrative Therapy's Creative Technique31:21 Linguistic Cues in Investigations36:50 Self-Improvement Without External Dependence39:40 Define Deal-breakers Early41:00 Achieving Optimal Health: Values & Support46:39 Lead by Example Through Learning48:21 Aligning Beliefs for Connections52:24 Ryan Serhant's Reflective Journey54:20 Pattern Recognition for Personal Growth58:02 Accountability and Core Values InsightLinks and Resources:Home - The Family Room Wellness Associates You Winning Life Podcast - Apple Podcasts Jason Wasser, LMFT | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the pleasure of exploring the complex world of building and sustaining trust with esteemed guest Natalie Oldfield. We discuss the significance of trust equity, Natalie's innovative client trust index, and her eight principles of trust, highlighting how each plays a crucial role in establishing robust personal and business relationships. From understanding the quick decisions we make about trust based on nonverbal cues to practical strategies for enhancing trustworthiness within organizations, we uncover actionable insights to strengthen connections and drive success. Join us in unlocking the keys to nurturing trust in all facets of life.Timestamps: (00:06) - Michael introduces Natalie Doyle Oldfield.(00:58) - Natalie shares lessons on trust equity and trust principles.(02:32) - Natalie explains the concept of trust equity.(06:09) - Discussion on the client trust index and measuring trustworthiness.(09:12) - Factors contributing to a company's trust score.(15:49) - The role of behavior in establishing trust.(18:34) - The science behind how quickly we decide to trust.(21:36) - Importance of facial expressions in building initial trust.(26:29) - Techniques for achieving trust mastery.(33:42) - Natalie's example of helping a client improve trust.(36:08) - Techniques for asking questions to increase trust.(42:00) - Consistency and predictability in building trust.(47:49) - Tactical ways to exhibit empathy beyond just words.(52:02) - Trust as a predictor of future success.(54:11) - Natalie provides information on how to connect and access her work.Links and Resources:Natalie Doyle Oldfield | LinkedInSuccess Through Trust Inc. Trusted: The Proven Path To Customer Loyalty And Business GrowthSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode we welcome Therese Miclot, a seasoned educator and co-author of The Facilitation Advantage. Therese discusses the essential skills leaders need to apply facilitation techniques in everyday conversations, not just in presentations or meetings. Throughout the episode, Therese emphasizes the importance of creating connections through presence, asking effective questions, and balancing risk and safety in leadership. We also dive into actionable strategies such as previewing context before asking questions, and providing balanced restatements to foster understanding and trust.Timestamps: (00:00) - Introduction and Guest Welcome(01:42) - Sponsor Messages and Announcements(03:18) - The Facilitation Advantage Explained(06:49) - Core Skills for Leaders(09:45) - The Importance of Mindset and Presence(20:53) - Effective Listening and Communication(30:44) - Practical Examples and Role-Playing(33:15) - Decision Making and Justification(34:04) - The Power of Restating(40:01) - Handling Questions and Listening Deeper(44:30) - Building Awareness and Asking Better Questions(57:04) - Balancing Risk and Safety in Leadership(01:00:32) - Conclusion and ResourcesLinks and Resources:Therese Miclot | LinkedIn Therese Miclot | Leadership Coach & Facilitation Skills TrainingAmazon.com: The Facilitation Advantage: How to Drive Impact, Build Relationships, and Lead with Influence eBook : Koppett, Kat, Miclot, Therese: Kindle StoreSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the privilege of exploring the vital conversation around suicide prevention with our esteemed guest, Frank King, the mental health comedian. We illuminate the profound importance of recognizing the signs of suicidality, understanding the emotional turmoil, and fostering connections with those who are struggling. Frank candidly shares his personal experiences and imparts invaluable tools for initiating critical conversations aimed at saving lives. Join us as we delve into the impactful blend of humor and empathy to better empathize with, support, and protect those in distress in this enlightening episode.

In this episode, we have the pleasure of exploring Glen Dall's transformative insights on navigating the CEO doom loop and empowering leaders to overcome business challenges. Glen, founder of Apex North Business Coaching, shares his wisdom from leading a significant corporate turnaround and the power of stepping back to communicate more effectively. We discuss the importance of detaching personal identity from leadership roles and making strategic decisions that drive organizational success. Join us in discovering how Glen's practical strategies can enhance leadership effectiveness, foster a culture of trust, and inspire proactive change in any organization.Timestamps: (00:05) - Michael introduces Glen Dall and details his career journey.(03:47) - Glen explains the CEO doom loop from research and personal experience.(07:25) - Discussion on fear and regression patterns in CEOs.(10:16) - Michael and Glen explore early pivots out of the doom loop.(12:40) - Addressing shame and self-identity among leaders.(16:27) - Glen shares insights from working on the assembly line.(21:38) - Turnaround strategy including planning and focus on customers.(33:36) - Communication and culture changes during the turnaround.(39:00) - Importance of saying no and sticking to strategic direction.Links and Resources:Apex North Coaching | Minnesota | Business Coaching and ConsultingMetronomics - Bio Glen DallGlen Dall | LinkedIn Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we explore the fascinating world of improvisation and its profound impact on communication with our guest, Gary Hirsch. We delve into how the principles of improv—letting go, noticing more, and using everything—can transform our approach to conversations and decision-making. Gary shares inspiring stories and practical techniques to unlock creativity, enhance storytelling, and make meaningful connections. Join us to discover how embracing an improvisational mindset can enrich both personal and professional interactions, leading to more authentic and rewarding outcomes.Timestamps: (00:05) - Michael introduces the podcast and guest Gary Hirsch.(001:11) - Conversation starts with Gary's impactful childhood story.(02:03) - Discussion on improv principles and overcoming fears.(03:22) - Gary shares his experiences and artistic influences.(04:40) - Michael and Gary discuss art as a tool for communication.(06:17) - Introduction to Gary's Botjoy project and its impact.(09:59) - The significance of accepting and using offers in life.(17:22) - Gary explains let go, notice more, use everything.(25:29) - Importance of storytelling in communication.(35:58) - How stories bridge gaps in understanding.(40:40) - Addressing creativity and its role in problem-solving.(52:22) - Tying improvisation to better decision-making.(57:04) - Gary shares where to find more about his work.(01:00:07) - Michael closes with key takeaways from the conversation.Links and Resources:My head is never cold because I wear many hats | Gary Hirschwww.oyf.comGary Hirsch | LinkedInImpro: Improvisation and the Theatre: Johnstone, Keith: 9780878301171: Amazon.com: Books Impro for Storytellers (Faber Drama): Johnstone, Keith: 9780571190997: Amazon.com: Books Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the privilege of exploring the meticulous craft of forensic sketch artistry with Gil Zamora. We dive deep into the critical skills of observation, the art of transforming words into pictures, and the dynamic process of building trust and rapport during interviews. From solving thousands of cases to enhancing our everyday conversations, we uncover valuable techniques in strategic questioning and listening. Join us as we learn how to apply these powerful insights to improve our communication and connection across personal and professional interactions.Timestamps: (00:00) Introducing Gil Zamora(10:05) Eyewitness Memory and Sketch Influence(14:42) Eyewitness Sketch Accuracy Challenges(16:49) Connecting Memories Through Storytelling(22:42) Analyzing Estimator and System Variables(27:07) Continuous Skill Refinement Process(32:22) Creating Calm in Sensitive Conversations(42:37) Evaluating Eyewitness Testimony Concerns(47:57) Interview Principles: Respect and Simplicity(49:11) Probing for Detail in Interviews(56:35) Building Rapport in Interviews(01:04:09) Unveiling Retired Investigator Reflections(01:05:09) Podcast Interviews and Reliability Analysis(01:11:25) Flawed Eyewitness Interview Practices(01:17:54) Sponsor Shoutout and Engagement RequestLinks and Resources:The Mindful Interview MethodZamorasketch, Gil Zamora Forensic Sketch ArtistGil Zamora | LinkedInAmazon.com: The Mindful Interview Method: Retrieving Cognitive Evidence eBook : Zamora, Gil: Kindle StoreLearn more about Gil Zamora — The Mindful Interview MethodGil Zamora (@gilzamoraartist) • Instagram photos and videosSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we welcome Dale Gillmore, a seasoned strategist in family and privately owned business transitions, to explore the nuanced world of succession planning and value-driven business decisions. They delve into the challenges of aligning personal identity with business goals, navigating family dynamics, and embracing imperfections in pursuit of greater purpose. Through insightful conversations, they reveal strategies for connecting with people on an emotional level to achieve harmonious transitions and lasting legacies. Join us as we uncover practical techniques for managing business and family conversations with empathy and strategic foresight, revealing pathways to success in both personal and professional realms.Timestamps: (00:05) - Michael welcomes guest Dale Gillmore.(01:10) - Dale's work at Quest Advisory and charitable contributions.(02:11) - Michael introduces podcast sponsors and their offers.(03:09) - Dale sets the stage for family and business dynamics.(04:22) - Initial steps with business owners at Quest Advisory.(05:26) - Understanding business owners' goals and values.(07:00) - Concepts of generational wealth and family legacy.(08:14) - Exploring clients' purposes and end goals.(09:56) - Emphasizing meeting clients where they are.(11:41) - Dale's approach to separating personal and business identities.(12:25) - Identifying client resources and capacities.(15:47) - Creating purpose-driven plans post-business sale.(16:37) - Insights into family dynamics in business transitions.(19:01) - Interviewing family members for honest perspectives.(20:04) - Revelation of family interest in business roles.(21:14) - Managing expectations and potential conflicts.(24:08) - Ensuring family conversations aren't business-focused.(26:09) - Dale's process for interviewing family members.(28:15) - Handling family stereotypes and labeling in business.(32:25) - Using common ground to resolve family business disputes.(36:09) - Strategies to manage family egos and wealth.(42:21) - Techniques for addressing and leveraging egos.(46:47) - Dale discusses competitive personalities in business.(48:39) - Managing transitions with different leadership styles.(52:00) - Contact information for Dale and Quest Advisory.Links and Resources:Dale Gillmore | LinkedInBusiness Advisory Services - M&A, Succession & Exit Planning - Quest NowMake an Impact FoundationSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we welcome retired detectives and former partners Joanne Ryan and Tom McGreal as they share the keys to their successful investigative partnership. We explore the significance of shared values, absorbing different perspectives, and the strategic planning that enhances teamwork in complex cases. Their stories reveal how understanding emotional cues and building rapport lead to uncovering the truth in investigations. Join us as we learn from their experiences to improve our communication in both personal and professional settings, offering invaluable lessons in partnership and effective interviewing.Timestamps: (00:05) - Michael introduces Tom McGreal and Joanne Ryan. (01:05) - Guests' backgrounds and career highlights. (01:58) - Focus on successful partnership elements. (05:06) - Tom describes partnership history with Joanne. (07:58) - Tom shares past partnership dynamics. (11:48) - Joanne discusses case collaboration and assumptions. (14:27) - Importance of shared values and differences. (18:01) - Interviewing cases and keeping open minds. (20:29) - Joanne emphasizes adaptability in interviews. (32:26) - Tom explains solving cases through listening. (34:16) - Building rapport through understanding others' concerns. (40:37) - Contextual awareness in nonverbal communication.(44:51) - Interview strategy and seamless transitions. (51:04) - Trust in partner's interview approach. (54:41) - Addressing misunderstandings in partnerships. (1:05:37) - Advice for developing successful work partnerships. Links and Resources:https://www.certifiedinterviewer.com/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we welcome Dr. Deborah Bosley as she enlightens us on the transformative power of plain language in both written and verbal communication. We discuss the importance of replacing jargon and complex terminology with clear, concise, and credible language to build trust and enhance understanding. From her extensive experience with companies and government agencies, Dr. Bosley shares practical strategies and compelling examples of how plain language improves rapport and influences positive outcomes. Join us as we explore how mastering plain language can empower us to communicate more effectively in all areas of life.Timestamps: (00:06) - Michael welcomes Dr. Deborah Bosley.(00:01:13) - Discussion on the importance of plain language.(00:03:35) - Enhancing credibility through clear communication.(00:05:14) - Dr. Bosley's mission on consumer rights to understanding.(00:07:22) - Building trust by avoiding jargon.(00:08:37) - Example of miscommunication in financial contexts.(00:11:33) - Addressing the problem with complex language.(00:13:05) - Avoiding language that fractures relationships.(00:17:01) - Case study of improved financial communication.(00:19:48) - Importance of relatable communication in business.(00:23:47) - Recognizing unnecessary complexity in language.(00:25:48) - Regulatory pressures for plain language use.(00:34:16) - Explanation of strategies for effective communication.(00:38:13) - Significance of concise communication.(00:46:19) - Thoughts on AI in communication simplification.(00:48:52) - Where to connect with Dr. Bosley.Links and Resources:Deborah S. Bosley | LinkedInThe Plain Language Group - We make written content easy to understandMicrosoft Word - Checklist for Rotary.docxSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

Join us as we sit down with culture activation expert Tim McCleary to uncover the secrets of successful organizational change! Discover how to get your team on board by understanding their emotional journey and giving them the freedom to shape the change within a supportive framework. We'll also explore how trust and a positive work environment can supercharge your company culture and lead to lasting success. Don't miss out on these actionable strategies to empower your employees and create a brighter future for your organization!Timestamps: (00:05) - Michael introduces Tim McCleary, a culture activation expert.(00:57) - Discussion of the grief cycle's role in change.(02:25) - Tim talks about the importance of involving employees in change.(04:30) - Explanation of culture change activation and its methodology.(06:55) - Tim mentions three key reasons change initiatives fail.(13:40) - Concept of shock and denial in change management.(14:10) - Michael inquires about the distinction between mission and purpose.(15:55) - Tim underlines the importance of experimentation in change.(21:25) - How ownership and activation are realized through change stages.(28:00) - Tim shares insights from his GE brand director experience.(30:22) - The impact of trust on team dynamics and productivity.(36:23) - Approach to designing immersive offsite experiences.(41:17) - Exploring the neuroscience of trust with Paul Zak's research.(49:16) - Tim discusses freedom within a framework concept.(54:46) - An example from a major bank's frontline employee involvement.(01:02:42) - Tim shares how trust alters behavior and team collaboration.(01:05:38) - Michael wraps up with ways to connect with Tim.Links and Resources:Tim McCleary | LinkedInCulture Activation Company | The Involvement PracticeSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we embark on a journey with Paula White to explore the innovative fusion of music, listening, and leadership. We discuss how the way we listen to music mirrors our approach to listening to people and delve into Paula's unique four zones of listening. With insights on recognizing our Side A and Side B leadership skills and overcoming listening blockers, we reveal invaluable strategies to enhance communication and leadership effectiveness. Join us as we unlock the secrets to conscious communication and the transformative power of integrating music into our listening practices for both personal growth and professional success.Timestamps: (00:06) - Michael introduces Paula White.(01:10) - Topics include four zones of listening.(05:09) - Paula explains how listening to music mirrors listening to people.(12:01) - Paula introduces the four zones of listening.(16:09) - Recognizing triggers to refocus listening.(22:01) - How conscious listening improves communication.(25:04) - The importance of an open mind in conversations.(26:20) - Common listening blockers like judgment and biases.(32:08) - Methods to regain focus in conversations.(34:17) - Exploring side a and b side leadership skills.(37:08) - Importance of integrating both sides for effective leadership.(39:20) - In-depth look at balancing technical and soft skills in leadership.(45:22) - Significance of surrounding oneself with diverse team perspectives.(51:21) - Paula's contact information provided for further learning.Links and Resources:Paula S. White | LinkedInPaula White - Paula WhiteSide B: Remix Your Leadership StyleSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the critical skills of building honest rapport and fostering accountability with expert guest Chris Norris. We discuss the importance of preparation, creating subject autonomy, and making people feel in control during difficult conversations. Through real-world examples and international experiences, we uncover powerful techniques to encourage trust and openness in high-stakes situations. Join us as we reveal how these strategies can transform not only investigative interviews but also everyday communications in both personal and professional settings.Timestamps: (00:00) - Michael introduces the podcast and guest, Chris Norris. (00:58) - Focus on rapport building and accountability. (03:32) - Introduction to the expense fraud case. (04:41) - Case background: senior VP of sales with fraud allegations. (06:21) - Importance of preparation before the investigation. (09:04) - Strategic rapport building tips. 12:06) - The vulnerability in accountability during the interrogation. (16:24) - Example of nuanced body language interpretation. (19:32) - Conclusion of the case with a genuine confession. (25:16) - Reflecting on unexpected situations during the interrogation. (28:53) - Comparing the difficulty of various investigative conversations. (32:33) - Cultural differences in international training sessions. (41:32) - Chris discusses adapting teaching styles for different audiences. (55:53) - Conclusion and gratitude for Chris's insights and experiences.Links and Resources:Home - Wicklander-Zulawskihttps://www.certifiedinterviewer.com/ Chris Norris, CFI | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the world of whistleblower interviews with expert guest Tim Klatte. We uncover the essential techniques for encouraging whistleblowers to come forward and share sensitive information, emphasizing the importance of empathy, situational awareness, and doing our homework. From understanding cultural nuances to leveraging AI in investigative processes, we explore how these strategies can enhance communication, build trust, and drive positive change within organizations.Timestamps: (00:05) Introduction to Tim Klatte and the focus on whistleblower interviews and business ethics.(1:33) The importance of whistleblowers in exposing organizational misconduct.(3:20) Tim shares his experiences handling whistleblower investigations in China.(4:36) Definition of a whistleblower and their impact on organizations.(7:05) Strategies to adapt communication styles and empower whistleblowers.(13:07) Addressing whistleblower fears like retaliation and alienation.(22:17) Building trust and rapport with whistleblowers during interviews.(43:47) Navigating cross-cultural communication in investigations.(51:26) Building relationships with whistleblowers in collectivist cultures.(58:10) Closing thoughts on preparation and emotional intelligence in interviews.Links and Resources:Dr. Tim Klatte - DBA, CFE, CFI, PMP, GRI | LinkedInGrant Thornton China | Audit, Tax & advisory servicesTim Klatte | NYU ShanghaiSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the privilege of exploring the profound principles of purposeful decision-making with our esteemed guest Pádraig Ó Céidigh. We delve into the "safe harbor" concept, learn the structured methodologies for reducing risk, and understand the critical role of active listening in making sound decisions. From aviation safety to personal growth, we uncover invaluable insights that can enhance our leadership and decision-making skills. Join us in unlocking the secrets to making informed, impactful decisions in both personal and professional arenas in this episode.Timestamps: (00:00) Introducing Pádraig Ó Céidigh.(09:40) People and self-reflection strengthen your safe harbor.(13:13) Airline trust hinges on safety-focused company.(19:30) Workbook for regional decision-making and reflection.(27:29) Funneling information into knowledge for better decisions.(32:52) Solution found by connecting unrelated things innovatively.(37:04) Promoted Christianity, imprisoned, resilient, remembered fondly.(41:17) Pride in heritage from Konamara, pursuing PhD.(47:58) Teaching resilience and critical thinking essential.(51:16) Embrace self in teaching; engage students effectively.(56:41 Self-belief, growth, learning, teaching, gratitude expressed.Links and Resources:Pádraig Ó Céidigh | LinkedIn The Purposeful Decision MakerThe Purposeful Decision Maker: A Guide to Making Great Decisions in Life and Business (Book)Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the world of global leadership and investigative techniques with Debbie Maples, VP Global Safety & Security at Salesforce. We explore the importance of cultural sensitivity, trust-building, and integrity in leadership. By sharing captivating stories and actionable insights, Debbie illuminates how an investigative mindset can elevate our leadership skills and communication strategies. Join us as we uncover the keys to effective global leadership and the power of preparedness in this episode of I See What You're Saying.Timestamps: (00:00) Introducing Debbie Maples.(06:57) Striving for excellence in investigative leadership.(12:02) Interrogative empathy fosters leadership through relationship-building.(20:33) Building rapport fast-tracks credibility in tech environments.(25:33) Cultural nuances affect cross-cultural communication significantly.(30:59) Invest time understanding culture, values, and assumptions.(33:32) Be humble, curious; don't fake it.(39:14) Theft in Japanese stores underestimated by management.(47:12) Team handles, escalates critical issues to me.(51:18) Remain detached; report findings; don't personalize outcomes.(55:53) Director recognized potential; encouraged education; grateful allies.(01:02:20) Stay alert, connect, align, build credibility, say yes.Links and Resources:Debbie (Gaxiola) Maples | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the pleasure of exploring the profound connection between communication and leadership with former FBI special agent Robin Dreeke. We dive into the importance of assessing others' needs, understanding nonverbal cues, and fostering a safe environment for innovation and trust. From building strong alliances to mastering situational awareness, we uncover invaluable strategies to elevate your leadership and relationship-building skills. Join us as we unlock the secrets to inspiring and empowering others through genuine, empathetic communication in this episode.Timestamps: (00:00) Introducing former FBI agent, Robin Dreeke.(04:29) Healthy alliances require balance and proactive problem-solving.(08:46) Trust requires making others feel safe first.(11:06) Consistency is key in evaluating trustworthiness patterns.(13:58) Noticed no public school; explained observation pattern.(17:07) Explanation on being present concept.(22:23) Preparation enables spontaneous, effective communication and questioning.(24:25) Practice patience and adapt to others' tempo.(29:11) Situation awareness for effective military air control.(30:58) Situational awareness is crucial for recognizing changes.(33:43) We're great at spotting red flags, not understanding.(38:37) Inspire alliance through empathy and problem-solving.(42:53) Trauma-enhanced nonverbal awareness shaped problem-solving.(44:05) Recruitment involves high-stakes, persistent relationship management.(47:04) Appreciate answer; discuss nonverbal cues, simplicity.(51:47) See greatness in others to inspire them.(55:45) Empowering people with choice enables greatness.Links and Resources:Robin DreekeSelf-Mastery Reading List — Robin Dreeke(3) Robin Dreeke | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the essentials of effective management with expert guest Peter Warmka. We uncover how true leaders prioritize empathy, two-way communication, and employee growth to build successful teams. From understanding aspirations to addressing non-verbal cues in recruitment and sales, we reveal valuable strategies that enhance trust and engagement. Join me in exploring practical approaches to fostering a positive work environment and protecting against social engineering threats in this episode of I See What You're Saying.Timestamps: (00:00) Introducing ex-CIA officer Peter Warmka.(06:05) Scarcity influences decision-making in human hacking.(15:18) Sharing personal info increases vulnerability to scams.(18:29) Cultivate awareness; exercise cautious trust, verify diligently.(23:01) In-person or phone hacking offers more control.(27:09) Extortion and fear lead to tragic suicides.(34:44) Virtual kidnappings use voice cloning technology.(41:34) Empathy is crucial for effective relationships.(44:07) Anticipate reactions and front-load responses effectively.(48:46) Chinese government steals US citizen clearance data.(55:12) Elicitation: Extracting information through casual conversations.(01:03:08) Books, videos, and resources on human hacking.Links and Resources:Security Awareness Training | The Counterintelligence Institute | OrlandoBooks | The CI InstituteSPYEXPeter Warmka, CFE, CPP | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the honor of exploring the nuances of powerful presence and authentic communication with Amy Reczek, a renowned sales trainer and founder of Sales and Presence. We dive into the importance of nonverbal cues, effective listening, and building genuine connections in sales and leadership. From mastering personal branding to navigating client interactions, we uncover actionable insights that revolutionize our approach to communication and trust-building.Timestamps: (00:00) Introducing Amy Reczek.(05:49) Leadership is learned, not inherent; embrace individuality.(11:32) Practice awareness: Identify feelings and environment impact.(16:37) Establish core identity, then present it effectively.(24:12) Shift business narrative through nonverbal communication training.(29:56) Collaborative approach enhances understanding and client success.(31:52) Prepare mindset for listening, speaking, nonverbal cues.(40:37) Plan, reflect, and act to achieve goals.(43:20) Maintaining cadence is key for reengaging clients.(47:51) Communicate consistently and remind them of priorities.(57:18) Embrace trends authentically; connect and sell.Links and Resources:Amy Reczek - Sales & PresenceSo, You're In Sales: Challenges to fuel your success (and keep you sane)Amy Reczek | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we delve into the critical realm of leadership and organizational preparedness with Kristen Ziman. We explore the significance of proactive planning, recognizing red flags, and fostering open communication to effectively handle crises. From managing active shooting incidents to navigating the pandemic, Kristen's insights offer practical value for leaders in any field to build resilient, high-performing teams. Join us as we uncover indispensable lessons for cultivating leadership that thrives under pressure and empowers everyone to contribute their best.Timestamps: (00:00) Kristen shares law enforcement insights and experiences.(03:58) Importance of planning for worst-case scenarios.(08:33) Emphasize preparedness conversations amidst daily challenges.(12:50) How can leaders earn trust pre-crisis?(16:47) Encouraging truth to power deserves recognition.(19:06) Fostering openness prevents apathy and organizational loss.(21:39) Break silos, collaborate for successful outcomes.(27:08) Relatable storytelling, creative problem-solving under pressure.(29:48) Empowerment and risk save lives breaking protocol.(34:00) Research, leakage, weapon access: red flags ignored.(36:16) Leaders must proactively seek the truth.(38:53) Separate process from the problem; promote safe communication.(44:03) Vulnerability strengthens leadership by building trust.(46:58) Empowerment begins with individual, regardless of leadership.(51:06) Mindset shift: Responsibility, awareness, and listening importance.(52:48) Discount, professional training, certified interviewer information.Links and Resources:Kristen Ziman - Empowering Leaders. Evolving Culture.Kristen Ziman | LinkedInReimagining Blue: Thoughts on Life, Leadership, and a New Way Forward in Policing: Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive deep into the art and science of strategic growth and leadership with David Zerfoss. We explore the importance of moving beyond incremental thinking, leveraging data to set ambitious goals, and prioritizing simplification and clarity in our organizational structures. From understanding market dynamics to fostering a customer-centric approach, we uncover essential strategies for driving significant progress and reducing stress in business environments. Join us as we uncover the transformative power of clear vision, effective communication, and strategic planning to elevate your leadership and organizational success.Timestamps: (00:00) Introducing David Zerfoss.(08:53) Respond consciously, not react instinctively, like Frankl.(13:05) Resilience to adversity reveals character and potential.(17:16) Helping others achieve dreams; staying focused.(25:28) Executives prioritized top issues amidst many concerns.(28:26) Leadership plans require prioritization and constructive feedback.(35:10) Studying potential leads to setting actionable goals.(42:51) Target buyers with data-driven market segmentation strategies.(44:17) Public corporation reports goals, potential, strategic plans.(52:00) Evaluating growth, relevance; aid transitions when needed.(56:33) Sharing experiences and learning with peer groups.(01:03:06) Exploring life journeys, growth through adversity, humility.(01:09:51) Discover certified interviewer designation and training.Links and Resources:David Zerfoss | LinkedInVistage: The World's Largest Executive Coaching OrganizationSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we delve into the essential art of high-value conversations with expert guest Mark Anderson. We explore the concept of "intensity of involvement" and its significance in truly engaging and understanding others amidst modern distractions. Through effective questioning techniques, active listening, and managing personal biases, we unlock the insights into building trust and uncovering the truth in both professional and personal interactions. Join us in discovering how these strategies can enhance our communication, leadership, and relationships.Timestamps: (00:00) Introducing Mark Anderson.(07:40) Maximize conversations through strategic questions and empathy.(11:49) Caring is essential for effective listening.(20:42) Embrace shared humanity despite differing life circumstances.(26:52) Manipulation's ethics depend on intentions and techniques.(28:04) Words become offensive, leading to misunderstanding.(37:34) Lack of training perpetuates outdated investigative techniques.(39:50) Leadership issue due to poor training prioritization.(48:27) Workplace issues aren't first-time occurrences.(51:20) Addressing manipulation concerns in interviews and training.(57:20) Biases have both positive and negative aspects.(01:03:34) Bias awareness essential for truthful conversations.Links and Resources:Mark Anderson - Anderson Investigative Mark A. Anderson | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the necessity of adaptive leadership, the power of networks, and the importance of vulnerability in building strong, resilient teams with Steve Garcia. From challenging conventional wisdom to transforming strategic planning into strategic doing, we uncover indispensable strategies for thriving in today's fast-paced environment. Join us in uncovering the future of leadership and how to navigate and capitalize on emerging opportunities.Timestamps: (00:00) Introducing Steve Garcia(08:07) Leaders must adapt quickly to rapid changes.(15:13) Algorithms simplify life but need swift adaptability.(16:18) Integrate strategy and execution for continual improvement.(23:55) Vulnerability in leadership challenges traditional authority norms.(31:50) Leaders should admit mistakes, encourage feedback openly.(35:38) Leadership impact stems from social network connections.(38:29) Introverts' impact, genuine connections, network positioning importance.(44:48) Connect through proximity and shared interests, virtually.(49:11) Manipulation's impact hinges on intention and technique.(57:18) Focus on feelings, not just skills, for relationships.Links and Resources:Home - Contemporary Leadership AdvisorsThe End of Leadership as We Know It: What It Takes to Lead in Today's Volatile and Complex WorldInstitute - Contemporary Leadership AdvisorsSteve Garcia | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the essential traits of effective leadership with expert guest Henry Kraemer. We explore the profound importance of humility, the value of genuine connections, and the principles of value-based leadership in guiding our teams and ourselves. From thoughtful feedback to fostering authenticity, we uncover invaluable insights to help enhance our leadership abilities and build a positive impact within our organizations.Timestamps: (00:00) Introducing Harry Kraemer(08:20) Self-reflection, balance, confidence, ability ensure leadership.(14:13) Develop a value-based legacy of significance.(18:30) Reflect, prioritize, and determine leadership purpose.(24:13) Polarization limits understanding; echo chambers reinforce biases.(27:42) Changing opinions viewed negatively despite new information.(31:07) Empathy fosters understanding and stronger connections.(37:22) Do you engage meaningfully with everyday people?(44:29) Collaboration over self-promotion ensures team success.(48:06) Continuous feedback ensures no surprises in performance.(54:59) Generational differences are profitable, not absolute truths.(01:01:17) New book "Your Value-Based Legacy" supports charity.(01:06:50) Choose trainings, get discounts, explore interviewing resources.Links and Resources:Harry Kraemer on LeadershipAmazon.com : harry kraemer books Video: Think bravely: Harry Kraemer at TEDxUNPlaza| LAI Harry Kraemer, Jr. | LinkedInOne Acre FundSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the transformative power of etiquette with Joy Weaver. We explore how mastering social skills, from handling first impressions to sophisticated dining etiquette, can significantly enhance our personal and professional relationships. Joy shares practical tips and memorable anecdotes that demonstrate the impact of soft skills on success. Join us in uncovering how excellence and integrity in everyday interactions can open doors to greater opportunities.Timestamps: (00:00) Introducing etiquette, excellence, and understanding nonverbal communication.(08:42) Handling situations matters more than circumstances.(13:13) People constantly observe and judge our actions.(19:58) First impressions are crucial; kindness matters greatly.(24:46) Active listening requires genuine engagement and information retention.(27:39) Proper name tag placement and printing etiquette.(36:52) Look professional; set positive example at work.(38:45) Uses others for entertainment while traveling.(46:08) Utensil etiquette tips: table setting and styles.(48:46) Etiquette matters in construction through expectations.(57:02) Dress code importance varies by event context.(01:01:30) Build trust by comforting in low moments.(01:03:42) "Life is a dance; empathy builds connections."Links and Resources:Joy WeaverJust Ask Joy: How to Be Socially Savvy in All Situations Joy Weaver | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we sit down with Matt Doherty to dive into his unique take on leadership and personal growth. Matt shares powerful insights on aligning personal and company values, the importance of honest communication, and why thoughtful decision-making is essential. From coaching top basketball teams to advising corporate leaders, Matt's journey is packed with lessons on building purpose-driven organizations and inspiring others. Join us as we uncover practical strategies for effective leadership, communication, and personal development in this engaging conversation.Timestamps: (00:00) Introducing Matt Doherty.(07:57) Analytic nature: both strength and weakness. Influences?(11:03) Continuous effort is necessary to maintain skill.(15:35) Understand, adapt, surround with complementing team.(20:03) Winning national championship requires effective leadership vision.(22:34) Anticipate trends, seek truth, create a safe zone.(27:17) Asking convenient questions may yield dishonest answers.(30:26) We prioritize time for what we value.(32:44) Great fulfillment found as Vistage chair, coaching.(34:39) Who's your truth teller for honest feedback?(38:50) Balance driver and influencer traits for success.(43:50) Balancing coaching basketball and corporate executives.(45:25) Leadership aligns personal and company purpose effectively.(48:15) Engagement boosts potential; workfulness transcends duties.(54:07) Decisions amplify life; hire for complementary strengths.(56:15) Custom leadership programs for high-impact conversations.Links and Resources:Doherty CoachingMatt Doherty | LinkedInThe Rebound Podcast with Coach Matt Doherty Podcast SeriesVistage: The World's Largest Executive Coaching OrganizationRebound: From Pain to Passion - Leadership Lessons LearnedSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we delve into the nuanced world of effective interviewing with special guest Bobby Masano, a seasoned investigator and Special Agent in Charge at the Federal Law Enforcement Training Center. We explore key techniques such as obtaining an admission before a confession, the strategic use of direct questions, and the paramount importance of building rapport with interviewees. From criminal investigations to everyday business interactions, we uncover invaluable insights that can elevate our communication skills, foster trust, and achieve desired outcomes. Join us as we unlock the secrets to mastering the art of strategic questioning and relationship building.Timestamps: (00:00) Introducing Bobby Masano.(07:28) Military investigates sexual conduct for admissions first.(11:27) Strategically use yes/no questions with evidence.(16:30) Using direct questions can reveal truths effectively.(24:16) Planning disadvantages removes excuses in negotiations effectively.(27:37) Rapport as conversation, not just a step.(33:38) Elicit questions for stronger, trustful confessions.(38:09) Using subtle techniques for rapport-building yields benefits.(44:22) Respectful questioning led to 15-year conviction.(47:40) Substance abuse recovery led to mutual respect.(55:20) Convince them it's beneficial to talk.(01:01:23) He confessed and worried about HR's reaction.(01:07:27) Thank listeners; try Human Tel training discount.(01:08:40) Learn, qualify, and advance with certifiedinterviewer.comSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive deep into the art of leadership communication with Chet Tart. We explore transformative techniques like engaging conversations, asking open-ended questions, and strategic success strategies. From compelling personal anecdotes to actionable advice, we uncover invaluable insights to become better leaders and communicators. Join us as we unlock the secrets of effective leadership and discover the power of meaningful dialogue.Timestamps: (00:00) Introducing Chet Tart.(08:22) Emerson lit competitive spirit; met future celebrities.(12:12) Former radio job led to Vistage involvement.(19:21) Teachers emphasized communication: theater of mind, tonality.(22:57) How do you help people find success?(27:25) Clear communication, regular 1-on-1s, consistent feedback.(35:31) Accountability, coaching, firing; curiosity is essential.(40:48) Awareness and self-reflection improve business outcomes.(46:26) Group gained strength by discussing failures together.(49:11) Trust requires evidence; be cautiously skeptical first.(53:55) "Walkthrough questions yield actionable organizational insights."(01:03:14) Open-minded growth, shared wisdom, continual leadership development.Links and Resources:Chet Tart | LinkedIn Vistage Florida - Executive & Leadership Coaching in FloridaLeadership is Influence | Intentional Influence (intentional-influence.com) Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the privilege of exploring the nuanced world of sports broadcasting with seasoned commentator Sean McDonough. We uncover the vital importance of teamwork, preparation, and off-air relationship building that enhance on-air performance. From the subtleties of concise storytelling to the art of maintaining impartiality, this episode reveals invaluable strategies that can improve our communication skills in any context. Join us as we gain profound insights into the techniques that ensure seamless broadcasts and enrich our understanding of effective communication in high-pressure environments.Timestamps: (00:00) Introducing Sean McDonough(08:56) Communication and relationship-building crucial for broadcasting.(11:42) Producing ESPN/ABC events involves complex decision-making.(18:03) Humanizing college players fosters audience connection.(24:07) Sometimes, explanations necessary; some remain confrontational regardless.(30:36) Broadcasters: Be authentic, balanced, or a homer.(35:00) Avoid social media and build authentic excitement.(42:06) Long baseball games allowed for more storytelling.(45:31) Learn to tell concise, adaptable stories quickly.(49:40) Describing sports accurately, engaging with storytelling.(54:45) Lake Placid visit: learned luge, bobsled, name pronunciation.(01:01:03) Connor McDavid distraught; exceptional broadcasting captured moments.Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive deep into the significance of professional reputation and meticulous courtroom preparation with our expert guest, Sara Lincoln. We uncover essential strategies for building and maintaining credibility, the art of witness coaching, and the tactical use of evidence in litigation. From turning bad facts into strengths to mastering cross-examination, we reveal practical insights that are crucial for both legal professionals and anyone seeking to enhance their strategic communication skills.Timestamps: (00:00) Introducing Sara Lincoln.(05:42) Treat every critical conversation like it's recorded.(15:13) Strategic question setup is crucial for impact.(20:21) Establish defendant's correct actions against malpractice exaggerations.(24:35) Preparation traps contradicting witnesses on the stand.(30:25) Organizing trial prep with good and bad facts.(34:58) Fitting desired outcomes to existing perceptions, ignoring facts.(39:40) Credibility is crucial for lawyers in courtrooms.(44:00) Focus on convincing core jurors, not all.(52:43) Judges discuss lawyer conduct and case decisions.(57:43) Organizing evidence effectively for witness presentation.(01:01:12) Encouraging confident, honest statements for winning case.Links and Resources:Always Savvy. Never Stuffy. - Lincoln DerrSara (Rich) Lincoln | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the nuanced world of conflict resolution and collaborative conversations with our guest, Karin Hurt. Together, we explore how moving beyond binary responses, maintaining professional integrity, and choosing the right moments to assert our values can transform our interactions and relationships. From managing diverse teams to offering candid feedback, we uncover practical strategies that can enhance leadership and build trust. Join us in discovering essential techniques to navigate workplace conflicts and foster a more connected and productive environment.Timestamps: (00:00) Introducing Karin Hurt.(05:32) Conflict deepens, worsens without communication and connection.(10:40) Human experience universality surpasses initial expectations, collaborative understanding.(19:11) Effective communication: deeper understanding of shared success.(26:07) Importance of doing the work and trust.(30:12) Success in conversations: control variables, manage body language.(33:06) Monitor facial expressions and tone in virtual meetings.(42:21) Intimidation prevents re-evaluating work priorities and tasks.(44:48) Address priorities first; affirm ideas respectfully appears better.(50:37) Determining when to leave: values clash, mental health, effort.(57:50) Maintain composure to uphold a classy demeanor.(59:32) Addressed conflict thoughtfully, highlighting business impact clearly.(01:05:10) Learn about qualifiers and strategic communication techniques.Links and Resources:(1) Karin Hurt | LinkedInKarin Hurt and David Dye - Leadership Development Programs (letsgrowleaders.com)Asking for a Friend with Karin Hurt - Let's Grow Leaders (letsgrowleaders.com) - Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult CustomersSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive deep into the science and ethics of interrogation with experienced guest Mark Fallon. We explore the crucial differences between obtaining confessions and uncovering the truth, emphasizing the importance of research-backed interview techniques over outdated, high-stress methods. From his extensive career in counterterrorism to groundbreaking contributions to humane interrogation standards, we uncover strategies that not only enhance the accuracy of information but also uphold human rights. Join me in understanding how modern interrogation methods can transform our justice system and restore trust in law enforcement in this compelling episode.Timestamps: (00:00) Former counterterrorism director, author, interrogation expert Mark Fallon.(08:01) Torture yields inaccurate information; historical methods effective.(12:55) Torture undermines justice, causes long-term consequences.(15:42) Social media hashtag hides Guantanamo's human rights issues.(24:46) Gather truthful information for informed decisions efficiently.(31:12) Post-9/11 study: bad information led flawed decisions.(36:14) Research validates and improves interrogation techniques' effectiveness.(40:04) Speaking at ICP conference about interrogation research advancements.(43:39) Developed interview method used in hostage negotiations.(52:07) Scientific grounding crucial for effective global policing.(58:23) Science-based, ethical law enforcement is universally supported.(01:01:18) Challenges and positive shifts in law enforcement.Links and Resources:Mark Fallon | LinkedInUnjustifiable Means: The Inside Story of How the CIA, Pentagon, and US Government Conspired to TortureInterviewing and Interrogation: A Review of Research and Practice Since World War IIInterrogation and Torture: Integrating Efficacy with Law and Morality (Ethics, National Security, and Rule Law)ORBIT: The Science of Rapport-Based Interviewing for Law Enforcement, Security, and Memory-Enhancing Techniques for Investigative Interviewing: The Cognitive InterviewPrinciples on Effective Interviewing for Investigations and Information Gathering | APTSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive deep into the transformative power of presence and mindful listening with mindfulness expert Angela Gala. We explore the importance of non-judgmental listening, acceptance, and how these practices can enhance relationships and communication. From parenting to professional interactions, we uncover practical meditation techniques and insights into managing emotions and fostering authentic connections. Join me as we discover how to cultivate presence and acceptance to improve our lives and relationships in this enlightening episode.Timestamps: (00:00) Introducing Angela Gala.(08:36) Goals hinder my ability to calm down.(14:38) Teaching relaxation brings people back, not words.(20:04) Worried about sitting properly due to pain.(25:45) Struggled with posture; had tough conversation.(29:41) Focused stillness and silence show deep engagement.(35:23) Acceptance fosters ease and mutual understanding.(39:36) Child's behavior misunderstood as intentional disrespect; it's developmental.(47:37) Helping kids identify and manage their emotions.(51:40) Son competes in grappling; reveals unexpected plan.(54:51) Viewing challenges as opportunities for positive leadership.Links and Resources:Youth Meditation - Empowering children with life-long skills for managing anxiety, stress, insecurity and fear. Charlotte Meditation with Guru RanjitAngela (Pyne) Gala | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we delve into the transformative power of mindset and self-awareness in negotiations with expert guest Kwame Christian. We uncover the importance of viewing conversations as practice, using compassionate curiosity, and overcoming self-imposed stress to improve negotiation outcomes. From debunking common negotiation myths to exploring the psychology of anchoring, we unlock practical strategies that pave the way for continuous growth and improved negotiation skills. Join us in discovering the keys to mastering negotiations and becoming a better communicator in both personal and professional scenarios.Timestamps: (00:00) Introducing Kwame Christian(05:50) Overcoming internal barriers with compassionate curiosity.(09:47) Adapt, acknowledge, validate, ask, create, solve, flow.(11:54) Importance of negotiation training and attribution bias.(14:21) "How people misinterpret disrespect in interactions"(19:18) Study yourself, win with the right mindset and techniques.(21:46) Fight performance anxiety with a playful mindset.(24:46) Demystifying negotiations and seeking mutual progress.(27:46) Adaptation and flexibility in negotiating various situations.(32:01) Anchoring bias in negotiation, power of influence.(35:35) Great response, love talking to you.(39:04) Negotiations: an information game with valuable offers.(39:48) Conversations are opportunities to practice and learn.Links and Resources:Home - American Negotiation InstituteNegotiate Anything on Apple PodcastsKwame Christian, Esq., M.A. | LinkedInFinding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life How to Have Difficult Conversations About Race: Practical Tools for Necessary Change in the Workplace and BeyondSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the profound challenges and triumphs of raising a child with special needs with our inspiring guests, Jessie and Tregg Lindberg. We explore the vital importance of building a support system, harnessing nonverbal communication, and advocating for your child's unique needs. From understanding sensory triggers to navigating school systems, we uncover invaluable insights that offer hope and resilience. Join us in gaining a deeper understanding of empathy, effective communication, and the power of community support in this heartfelt and informative episode.Timestamps: (00:00) Introducing Jessie and Tregg Lindberg.(07:22) Child struggles with writing, speech apraxia.(15:54) How do you learn to support each other?(17:02) Balanced dynamic between partners raising special needs child.(23:51) Support system, outlet creation, faith, prioritize goals.(31:28) Observing and asking questions to understand communication.(37:16) Strong family units crucial for children's success.(38:44) Evaluating trust of caretakers for special needs child.(44:04) Advocating for child's needs in challenging situations.(51:19) ARC job led to invaluable knowledge and advocacy.(57:10) Unique definitions of resilience, patience, and gratefulness.(01:04:43) Expressing courage, empathy, and advocacy for community.Links and Resources:Tregg Lindberg | LinkedInJessie Lindberg, MS | LinkedInWelcome To Holland — Emily Perl KingsleyTurning Point – Serving survivors of domestic violence, sexual assault and child abuse.Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we explore the transformative power of small daily wins and the science behind achieving high performance with our exceptional guests Aaron Salko and Kelly Johnson. We uncover the journey from overcoming time constraints to adapting high-performance routines amidst the challenges of parenting and everyday life. Together, we delve into practical strategies, the importance of creativity, and the continuous push beyond comfort zones for personal growth. Join us in discovering how to optimize performance and enrich your life through consistent, incremental steps.Timestamps: (00:00) Techniques for overcoming time fallacy and optimizing performance.(07:12) Adopting 5 daily wins, becoming a renaissance.(10:47) Adapting routines as life and family changes.(17:35) Early morning training for achieving sports goals.(22:44) Self-care, energy, mindset, and living a healthy lifestyle.(30:14) Get up earlier and build momentum.(34:28) Snooze button dislike, eating for mental acuity.(38:12) Science shows creativity can be learned.(43:50) Study finds correlation between happiness and weekdays.(51:08) Critical mindset skills: open-minded, work ethic, perseverance.(55:56) Striving for personal growth and balance.(01:03:04) Discover your passions to find your starting point.Links and Resources:https://stratum-nine.com/The 9th Stratum: Your Guide to High PerformanceAaron Salko | LinkedInKelly Johnson | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the journey of high performance coaching consultant Katherine Armstrong. We explore the critical transition from fear to ambition, aligning purpose with strategy, and the emotional stages of the change curve. By examining the balance of caring and daring in leadership, we uncover how to foster trust, create secure bases, and drive successful transformations. Join us as we reveal the strategies for nurturing resilient, purpose-driven organizations and achieving meaningful results.Timestamps: (00:00) Introducing Katherine Armstrong.(08:33) Leaders should understand individuals' needs before communicating.(13:02) Resilience helps with grief in big changes.(21:07) Embracing change while grieving what's left behind.(23:39) Leaders instill safety through human connections.(29:29) Uncover purpose, leaders sculpt and set aspirational goals.(32:44) CEOs should lead initial company announcements effectively.(38:15) Strategy rooted in future purpose drives impact.(45:18) Emphasizing human element in organizational success with CEOs.(51:09) Creating trust and shared interest resolves conflict.(01:00:09) Gratitude for sharing valuable insights, creating ambition.Links and Resources:Katherine J Armstrong | LinkedInStand & Deliver (en-US) (standdeliver.com)CuSP (cuspconnection.com) Care to Dare: Unleashing Astonishing Potential Through Secure Base LeadershipSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the fascinating world of negotiation with expert guest Simon Horton. We uncover the importance of creating an experience, projecting strength, and co-creating the negotiation process for successful outcomes. From peace treaties to everyday negotiations, we highlight key strategies and insights that transform how we navigate persuasive conversations. Join me as we unlock the secrets to effective negotiation and persuasion, equipping ourselves with the tools to build stronger relationships and achieve win-win outcomes in both personal and professional settings.Timestamps: (00:00 Introducing Simon Horton.(05:20) Testing rotation perception with a pen activity.(11:10) Understanding half the answer leads to negotiation.(14:25) 6 steps to help someone commit to change.(16:41) Interviewed experts developed 6-step method for success.(22:23) Build strength to foster a collaborative environment.(23:18) SWAT team presence deters violence in hostage situations.(29:55) Walmart's power play in negotiation tactics.(33:39) Manage emotions for better outcomes, Colombian politician's example.(35:14) Anguish, anger, decision, revenge, peace in Colombia.(38:56) Maintain rapport by redirecting the conversation politely.(43:38) Saying no, manipulating, intention, good, human nature.(44:37) Defining good, consider impact, manipulate for good.(50:35) Struggling on program, then finds unexpected inspiration.Links and Resources:Homepage - Negotiation Mastery (negotiation-mastery.com)Simon Horton | LinkedIn Amazon.com: Simon Horton: books, biography, latest update Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive deep into the art of interviewing and interrogation with seasoned expert Brett Ward. We discuss the critical importance of proper training, curiosity, and emotional composure in uncovering the truth. From law enforcement to everyday conversations, we reveal strategies to elicit accurate information, navigate pushback, and build meaningful connections. Join us as we explore the essential techniques for mastering communication, negotiation, and personal growth.Timestamps: (00:00) Introducing Brett Ward.(07:06) Approach conversations without defensive emotions for collaboration.(11:44) Honesty and navigating different personalities with maturity.(18:17) Contract extension, experience over education, adaptability lacking.(26:10) Insufficient training leads to potential failures.(31:11) Focusing on game plan, growth, and maturity.(34:34) Focus on goals, stay calm, understand emotions.(38:23) Transitioning from interrogation to motivational, effective interviewing.(47:12) Prepare for specific objections in employee relations.(49:08) Study identified interrogation responses, adopted motivational methods.(56:40) Maintained trust and communication through flexible decisions.(01:00:28) Serendipitous meeting in New York spurred career.Links and Resources:Home - Wicklander-Zulawski (w-z.com)Brett L. Ward, CFI | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we explore the compelling dynamics of leadership through the lens of John Holland, head coach at Mentally Agile Coaching. We dive into the power of mastering inner voices, embracing failure, and leading with core values. From understanding your boss's reactions to making decisions under pressure, we uncover practical insights that can elevate your professional journey. Join us as we unravel the essential strategies to become a resilient and impactful leader.Timestamps: (00:00) Introducing John Holland.(08:00) Effective leaders make intuitive decisions under pressure.(12:57) Military leaders emphasize core values, embrace transparency.(21:49) Success can be accidental, self-reflection is important.(24:31) Individual values are essential for decision-making.(31:42) Team designed ideal candidate profile and interview questions.(34:33) Soccer coach evaluates player's character for scouts.(39:45) Identify mission, imagine boss's perspective, lead.(45:59) Successful attorney not fulfilled, yearned to teach.(49:10) Inner voice shapes actions and self-identity.(55:26) Camaraderie in military training fosters teamwork.(01:01:40) Learning from failure.Links and Resources:John Holland | LinkedInhttps://mentallyagilecoaching.com/jpholland7@protonmail.comSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the pleasure of exploring the transformative journey of leadership with our expert guest, Michael Clegg. We dive into the importance of empathetic leadership, building trust, and connecting deeply with employees on both personal and professional levels. From overcoming personal trauma to achieving growth through a forward-thinking mindset, we uncover key strategies that can humanize leaders and enhance workplace engagement. Join me in unlocking the secrets to effective, compassionate, and future-focused leadership that drives lasting success.Timestamps: (00:00) Introducing Michael Clegg.(06:12) Reflecting on life and making meaningful changes.(13:34) Journaling, empathetic witness, creating space, non-judgmental.(18:50) Impressions from TED talk, lack of communication.(25:55) Changed mindset to future self transformed life.(30:05) Creating Catalyst Academy to humanize leadership.(33:36) First q12 survey question: know job expectations.(43:11) Performance, development, and relationship meetings for coaching.(46:11) Leaders connect employee purpose to work productivity.(52:44) LinkedIn dominates professional networking with nearly 1 billion users, Microsoft acquisition signifies shift to digital.(55:35) Stay active on LinkedIn to build presence.Links and Resources:Michael Clegg - Leadership-Squared - Keynote Speaker Q Works Performance Group | Executive SearchMichael B. Clegg | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the influence process and discover effective communication strategies with expert guest Clint Greenleaf. We explore key elements like timing, authentic listening, and understanding people's long-term goals to build trust and navigate business interactions successfully. From selling a company to connecting with a core audience, we uncover the profound impact of tailored communication across various mediums. Join me in learning how to enhance our influence, build lasting relationships, and achieve our business goals.Timestamps: (00:00) Introducing Clint Greenleaf.(04:01) CEO admits to mistakes, seeks to change.(07:09) Focus on creating opportunities through clear communication.(09:40) Requesting extra time, lack of attention, security.(14:57) Planning and foresight lead to better outcomes.(16:11) Impact of harsh language on leadership style.(22:06) Company sold, everyone keeps jobs, no layoffs.(25:38) Convincing with empathy and understanding, not force.(28:23) Timing key: Executives hear, change decision.(29:53) New employee seeks long-term purpose and impact.(33:14) Trick you into coming back, communication business, great communicator.(38:06) Doctor Robert Whitfield emphasizes passion with purpose.(40:56) Identify core audience, tailor content to them.(45:45) Learn about customized programs for strategic communication.(46:36) Expressing gratitude and well wishes for future.Links and Resources:Clint Greenleaf | LinkedIn https://www.clintgreenleaf.com/https://www.contentcapital.com/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we are thrilled to explore the importance of recognizing one's unique value in professional settings with our guest, Sara Downing. We delve into conquering imposter syndrome, seeking mentorship, and transitioning into leadership roles. Together, we uncover practical strategies for effective communication, building a personal brand, and contributing meaningfully in workplace interactions. Join me in discovering how to harness your potential and thrive in your career, gaining invaluable tips and inspiration along the way.Timestamps: (00:00) Introducing Sara Downing(05:38) Listen, ask, understand, find confidence, speak value.(11:43) Prepare before speaking, especially as a woman.(17:59) Career coach helps with imposter syndrome fear.(24:23) CEOs face loneliness, need to be careful.(30:59) Experienced professional learning from younger generations.(38:01) Nurturing curiosity in parenting with patience.(42:21) Maintain genuine, helpful reputation in business.(47:23) Be relatable, share stories, and be helpful.(50:58) Simplify jargon, use plain language, allow Q&A.(56:01) Active listening, honesty, and collaboration breed learning.(01:03:00) Learn about customized engagement for leadership development.Links and Resources:Sara (Creech) Downing, FSMPS, CPSM | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the essential art of managing difficult conversations with leadership coach and author Ed Evarts. We explore his groundbreaking book "The Bravery Trick" and uncover key strategies for embracing bravery moments, preparing for tough dialogues, and fostering an environment where open communication thrives. From handling apprehension to practicing empathy, we reveal invaluable techniques to enhance our interactions, build stronger relationships, and achieve successful outcomes. Join me in unlocking the secrets to courageous communication in both professional and personal settings in this insightful episode.Timestamps: (00:00) Bravery at work is saying tough things.(06:05) Overcoming fear of difficult professional conversations enthusiastically.(11:08) Offering recommendations, understanding life's battles.(20:31) Ways to practice speaking effectively and confidentially.(27:13) Focus on future actions for better outcomes.(31:53) Encourage self-reflection and future-focused conversation.(35:43) HR professional emphasizes adaptability and mindfulness in communication.(40:17) Choosing future, timing, and venue for conversation.(48:15) Appreciate feedback, accountability is key for growth.(51:57) 96% missed bravery opportunities, training could help.(59:27) Ed emphasizes building a consistent, feedback-driven culture.(01:00:45) Learn about the International Association of Interviewers.Links and Resources:Ed Evarts | LinkedInHome - Excellius Leadership Development Be Brave at Work | Podcast on Spotify The Bravery Trick - Excellius Leadership DevelopmentSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we explore the transformative power of positive communication with Dr. Julien Mirivel. We dive into techniques for reenergizing teams after set-backs, enhancing listening skills through physical behavior, and using open-ended questions to foster deeper connections. From practical tips to impactful strategies, we uncover how communication can shape identities and performance in the workplace. Join us as we reveal the keys to strengthening leadership and improving interactions in both personal and professional settings.Timestamps: (00:00) Introducing Dr. Julien Mirivel(10:06) Effective communication vital for leadership, daily interactions.(15:50) Positive leadership requires connecting and engaging with people.(20:28) Team's impressive performance thanks to leader's influence.(26:40) Start meetings with open-ended, curious questions.(31:37) Intentional shift in questioning leads to curiosity.(34:25) Ask employee for strengths and areas to improve.(38:23) Carefully building trust through sincere compliments summary.(48:35) Addressing personal and work issues through disclosure.(51:20) Dealing with communication issues and problem-solving strategies.(55:05) Leadership support through instrumental, emotional, esteem support.(01:05:02) Communication shapes who we become, important insights.(01:05:59) Check out humantell.com, certifiedinterviewer.com, inquasive.com.Links and Resources:Julien Mirivel | LinkedInHome | mirivel (julienmirivel.com) - Positive Communication for LeadersSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we sit down with Ben Sands to discuss the foundational principles of aligning actions with beliefs. We uncover the importance of starting with "what" and "how," the impact of values on decision-making, and strategies to minimize regret and frustration in leadership. From defining clear expectations to fostering accountability, we reveal actionable steps to create a harmonious and high-performing organization. Join us as we unpack this episode's secrets to effective leadership and value-driven alignment.Timestamps:(00:00) Introducing Ben Sands(07:23) Appreciate nontraditional approach, valuable lessons for work.(14:41) Appreciate your initiative, risk vs regret.(18:44) Leader's critical role is making consistently good decisions.(26:14) Creating environment for honesty, aligning values-behavior.(28:54) Values define us and guide our actions.(36:40) Spouses define family values for children's behavior.(39:06) Finding parallels between coaching youth and executives.(46:07) Improving commitment by scheduling commitments in calendar.(50:04) Discussion on accountability, actions, and working philosophy.(55:27) Importance of personal why in strategy execution.Links and Resources:Ben Sands | LinkedInLeadership Development and Executive Coaching | Sands LeadershipSands ValuesSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we delve into the critical communication techniques essential for crisis negotiations with expert guest Jonathan Pultz. We explore the importance of staying calm, practicing patience, and understanding diverse needs to achieve positive outcomes in high-stress situations. From law enforcement to everyday business scenarios, we uncover valuable strategies that enhance communication, build trust, and foster mutual respect. Join me in uncovering these powerful techniques that can transform your personal and professional interactions.Timestamps: (00:00) Introducing Jonathan Pultz(09:15) Addressing spontaneous decisions and their consequences.(12:07) Crisis situations involve instrumental or expressive needs.(18:01) Unity in conflict resolution leads to success.(25:58) Interview and negotiation preparation is crucial. Maintain awareness.(31:50) Others' ill-timed decisions interrupt your schedule.(33:45) Rushing in crisis leads to resentment, problems.(38:33) Athletes use routines to calm their minds.(44:48) Limited info leads to false assumptions and expectations.(50:09) Reader applies book lessons to business and family.(54:39) Framework provides rational approach to navigating challenges.(58:54) Take charge, get real information, and communicate.(01:05:46) Earn a certification and improve your career.Links and Resources:Jonathan Pultz | LinkedIn Negotiating Like Lives Are on the Line: The Essentials of Crisis Negotiation for Use in Everyday SituationsSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we immerse ourselves in the world of investigative interviewing and the critical nuances of building rapport and gathering evidence with James Harris. From a firm handshake to the strategic use of evidence, we dissect the elements that shape successful investigations and conversations. By listening in, we uncover the key principles of empathy, ethical questioning, and the investigative mindset that can transform how we approach conversations and interviews. Join us in discovering the art of communication that transcends boundaries and fosters understanding in every interaction.Timestamps: (00:00) Introducing James Harris.(05:09) "Professional curiosity and ABCs of investigation"(14:07) Professional curiosity fosters active, open-minded listening.(18:03) Wide range of questioning impacts communication significantly.(25:41) Encourage story-telling and avoid leading questions.(29:56) Cost benefit analysis of telling the truth.(35:36) Interviews are recorded, but biases may exist.(40:59) Seeking admissions with strong evidence during interviews.(47:35) Active listening builds rapport and trust quickly.(49:09) Shaking hands as a form of interaction.(57:11) Investigating from an omniscient perspective, overcoming initial resistance.(58:50) Strict laws protect vulnerable witnesses during interviews.(01:07:21) Visit certifiedinterviewer.com for training and resources.Links and Resources:James Harris | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media