Podcasts about mofi

Mobile Fidelity Sound Lab has been a top audiophile label since its 1977 founding and 2001 reboot after Jim Davis, president of the high-end audio equipment company Music Direct, bought it out of bankruptcy. But the label was hit with controversy almost three years ago with the revelation that it included a digital step in the production chain of albums sourced from original master tapes. Davis issued an apology for “using vague language, allowing false narratives to propagate and for taking for granted” customers' goodwill and trust, and the company settled a class action lawsuit for $25 million. Speaking inside Music Direct's Chicago headquarters, Davis weighs the lawsuit's impact on the company and whether it was more about listening or price speculating. He explains the use of a high-resolution digital step and why it results in superior audio quality. He also discusses the significance of MoFi's new SuperVinyl formulation and Fidelity Record Pressing plant.

Join us for the latest in vinyl vernacular courtesy of SURFACE NOISE with something different. For this trip around the turntable we are joined by Adam Tiro of The Freight discussing the release of their new album "Tales of Maybe" - out now (links below).

The show of record talking about records is BACK: SURFACE NOISE! ⌨️ On our show this week the dais talks about MoFi selling their returned records back to customers (and others doing the same), and we hear from our correspondent on the ground about VinylCon in Philly.

In this episode, we're bringing you a curated selection of conversations from the KubeCon EU 2025 showfloor. We'll be diving into the rise of platform engineering, exploring some cutting-edge technologies, getting updates on core Kubernetes components, and hearing some truly unique user stories, like using Kubernetes on a dairy farm! Do you have something cool to share? Some questions? Let us know: - web: kubernetespodcast.com - mail: kubernetespodcast@google.com - twitter: @kubernetespod - bluesky: @kubernetespodcast.com   News of the week CNCF Blog - Announcing the Automated Governance Maturity Model Kubernetes Blog CNCF Blog - Understanding Kubernetes Gateway API: A Modern Approach to Traffic Management Open Observability Summit Links from the interview NAIS at NAV, with Hans Kristian Flaatten and Audun Fauchald Strand Audun Fauchald Strand Hans Kristian Flaatten NAV (Norwegian Labor and Welfare Administration) Kubernetes Podcast 216: NAIS, with Johnny Horvi and Frode Sundby NAIS KubeCon EU 2025 Keynote: Adventures of Building a Platform as a Service for the Government - Hans Kristian Flaatten, Lead Platform Engineer, NAV & Audun Fauchald Strand, Principal Software Engineer, NAV GKE release notes   Platform Engineering, with Max Körbächer and Andreas (Andi) Grabner Max Körbächer Andreas (Andi) Grabner Book: “Platform Engineering for Architects: Crafting modern platforms as a product” by Max Körbächer, Andreas Grabner, and Hilliary Lipsig Cloud Native Summit Munich   Kubernetes at LinkedIn, with Ahmet Alp Balkan and Ronak Nathani Ahmet Alp Balkan Ronak Nathani Kubernetes Podcast 249: Kubernetes at LinkedIn, with Ahmet Alp Balkan and Ronak Nathani Ahmet's Blog Introducing Multi-Cluster Orchestrator: Scale your Kubernetes workloads across regions   LLMs on Kubernetes, with Mofi and Abdel KubeCon EU 2025 talk: Yes You Can Run LLMs on Kubernetes - Abdel Sghiouar & Mofi Rahman, Google Cloud About the Gateway API Gateway API Inference Extension Deploy GKE Inference Gateway   SIG etcd with Ivan Valdes Ivan Valdes etcd.io SIG etcd on GitHub   Open Source Kubernetes, with Jago Macleod Jago Macleod Google Open Source: Kubernetes Schedmd Slurm Ray Run:ai from Nvidia Medium blog: “Deploy Slurm on GKE” by Abdel Sghiouar AI-Hypercomputer, xpk XPK (Accelerated Processing Kit, pronounced x-p-k) is a command line interface that simplifies cluster creation and workload execution on Google Kubernetes Engine (GKE). XPK generates preconfigured, training-optimized clusters and allows easy workload scheduling without any Kubernetes expertise. Cursor AI Editor   Dairy Farm Automation & Banking with Kubernetes, with Clément Nussbaumer Clément Nussbaumer Talos Linux Cluster-api Cluster API is a Kubernetes subproject focused on providing declarative APIs and tooling to simplify provisioning, upgrading, and operating multiple Kubernetes clusters. KubeCon EU 2025 Talk: “Day-2'000 - Migration From Kubeadm+Ansible To ClusterAPI+Talos: A Swiss Bank's Journey” - Clément Nussbaumer, PostFinance Kubeadm Kubeadm is a tool built to provide kubeadm init and kubeadm join as best-practice "fast paths" for creating Kubernetes clusters.   Being a First-Time KubeCon Attendee, with Nick Taylor Kubernetes The Hard Way K3s - “The certified Kubernetes distribution built for IoT & Edge computing” Kubernetes Ingress Controllers Kubernetes Up and Running Kubernetes Docs KubeCon EU 2025 Sponsored Keynote: The Science of Winning: Oracle Red Bull Racing's Formula with Open Source, Kubernetes and AI - Sudha Raghavan, SVP of OCI Developer Platform, Oracle

Guests and HostGuest: Larry Jaffee, Author, Journalist, Professor, and Co-Founder of Making Vinyl | On LinkedIn: https://www.linkedin.com/in/larry-jaffee-1379bb2/Host: Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast & Music Evolves Podcast | On ITSPmagazine: https://www.itspmagazine.com/sean-martinShow NotesVinyl records have experienced one of the most unexpected resurgences in music history. Once considered obsolete, the format has reestablished its presence in the music sales market, attracting collectors, audiophiles, and younger generations discovering the medium for the first time. On this episode of Music Evolves, host Sean Martin is joined by Larry Jaffee, journalist, author, and co-founder of Making Vinyl, to explore the past, present, and future of vinyl records.The History and Evolution of VinylLarry Jaffee's passion for music began early, shaped by childhood experiences with radio, tape recorders, and eventually, his first turntable. His journey mirrors that of recorded music itself—from early reel-to-reel tapes and cassettes to the dominance of LPs. Jaffee explains how vinyl records initially took hold in the 1940s, replacing fragile shellac 78s, and how the industry saw its first format war between Thomas Edison's cylinders and Emil Berliner's flat disc records.By the 1980s, however, vinyl was rapidly losing ground to compact discs, and later, digital streaming. The shift was largely driven by convenience, corporate pressure, and the record industry's aggressive push for higher-priced CDs. As labels stopped accepting returns on LPs, retailers began phasing them out. Yet, as Jaffee points out, the format never truly disappeared. Audiophile labels, collectors, and independent artists kept vinyl alive, setting the stage for its resurgence decades later.The Vinyl RevivalVinyl's comeback has been driven by multiple factors, including nostalgia, superior sound quality, and a renewed appreciation for physical media. Jaffee highlights Record Store Day, the annual event launched in 2008 that played a key role in reigniting public interest in records. Starting with just a dozen exclusive releases and a high-profile in-store appearance by Metallica, Record Store Day quickly gained traction, attracting major labels and leading to hundreds of special vinyl releases each year.Independent artists and labels have also embraced vinyl as a way to connect with fans and generate revenue. Unlike streaming, where payouts are minimal, selling a physical album—especially directly to fans—can be a major source of income for musicians. Jaffee notes that younger generations are playing a key role in sustaining the trend, with millennial and Gen Z listeners making up a growing portion of vinyl buyers.Sound Quality and the Vinyl ExperienceOne of the biggest debates in music is whether vinyl actually sounds better than digital formats. While some argue that CDs and high-resolution digital files offer cleaner sound, vinyl enthusiasts appreciate the warmth, depth, and dynamic range that analog recordings provide. The experience of playing a record—removing it from the sleeve, placing it on the turntable, and carefully dropping the needle—also adds a tactile, immersive element that digital music lacks.Jaffee discusses how vinyl manufacturing has improved in recent years, with pressing plants refining quality control and experimenting with new formulations, including colored and marbled vinyl. However, the resurgence has also exposed industry bottlenecks, with pressing plants struggling to keep up with demand.The Future of Vinyl: Sustainability and InnovationAs vinyl production increases, concerns about its environmental impact have also grown. Traditional records are made from polyvinyl chloride (PVC), a material that Greenpeace considers among the most harmful plastics. Jaffee is now involved in efforts to create plant-based, sustainable alternatives, and his team recently produced their first eco-friendly record using a new biodegradable material.With new pressing plants opening, younger audiences embracing the format, and innovations in sustainability, vinyl's future looks promising. While digital music remains dominant, the continued demand for physical media proves that records are more than just a nostalgic novelty—they offer an experience that streaming cannot replicate.Listen to the Full EpisodeLarry Jaffee's deep knowledge of music history, industry shifts, and the cultural significance of vinyl makes this an essential episode for music fans. Tune in to Music Evolves to hear more about the making of records, the role of packaging and design, and what's next for the format that refuses to fade.SponsorsAre you interested in sponsoring this show or running ad placement in the podcast?Sponsorship

About Shawn Nason:Shawn Nason is an Experience Evangelist and Experience Ecosystem™ designer, passionate about dismantling outdated systems and building human-first, aligned approaches. With a background as Chief Experience Officer at Healthways and Chief Innovation Officer at Xavier University, Shawn also spent six years as an Imagineer for The Walt Disney Company. He founded MOFI in 2016 and recently served as Interim CEO of OFFOR Health, revolutionizing healthcare access. Now the Chief Experience & Innovation Officer at PatientPoint, Shawn is dedicated to creating heart-centered designs that honor all voices. A top CX influencer, he's also a speaker, author, and podcast host.Things You'll Learn:Understanding individual patient needs and personalizing their experience can make a significant difference, from surprise moments to making the healthcare journey easier.Content can be a powerful tool for educating and influencing patient behavior, making healthcare experiences more accessible and impactful.Healthcare can benefit from creating unexpected, positive experiences that go beyond standard care and help patients feel valued and supported.Patient literacy and education, particularly around complex health issues, are essential for improving patient outcomes and empowering individuals to take control of their health.While digital solutions are essential, maintaining personal, human connections with care providers is crucial for patient satisfaction and overall health.Resources:Connect with and follow Shawn Nason on LinkedIn.Follow PatientPoint on LinkedIn and visit their website.

This episode is a recap of 2024. Co-hosts Abdel and Kaslin and guest host Mofi got together to reflect on how 2024 has been in the Cloud Native and Kubernetes space. Do you have something cool to share? Some questions? Let us know: - web: kubernetespodcast.com - mail: kubernetespodcast@google.com - twitter: @kubernetespod   Links from the interview 2024 Wrapped: Top 5 episodes 10 years k8s anniversary episodes 226, 227, 228, 229 CNCF Kubernetes 10 years documentary Google Kubernetes 10 years documentary Gateway API with Rob Scrott episode LLM Gateway Emily Fox on the podcast Kubernetes Podcast on Bluesky Kubernetes Podcast on LinkedIn Kubernetes on Bluesky Kubernetes Podcast on Youtube Introduction to Distributed ML Workloads with Ray on Kubernetes

After the lights dim, the latest FREESTYLE following SURFACE NOISE touches on topics too counterculture for regularly programming. For instance, hear the tale of Jason Roxas reuniting his record collection in full for the first time in many years. Or, hear our dais give their thoughts on the latest MoFi atrocity offering - just in time for the holidays (hint). In between, we share a segment called "Press Me, Please" where you'll hear albums we think are long overdue for some vinyl love. All this (and MORE) only on the latest FREESTYLE!   For more on Concert Buddie: https://www.youtube.com/@ConcertBuddie https://concertbuddie.com   For more information on Arnaldo (Fidelios_Frequency): https://www.youtube.com/@fidelios_frequency   For more on Jose Moreno Rahn: https://www.youtube.com/@josemorenorahn https://auroracentralrecords.bandcamp.com   For more on Jason Roxas: https://www.youtube.com/@JasonRoxas   For more on David Bianco (Safe & Sound Texas Audio Excursion): https://www.youtube.com/@SafeAndSoundTXAudioExcursion   For more information on Vinyl Community Podcasts: https://vinylcommunitypodcasts.com   . . . . . Friends of the show Vinyl Storage Solutions want to save you 10% today using the following code:   VCP10   https://vinylstoragesolutions.ca  

Just when you think the SURFACE NOISE show is over, that's when the FREESTYLE hits you! Topics include: disappointment with a recent Atlantic 75 title (record good, jacket....switched?), talk of the recent John Coltrane record that sold for $12,600, updates on the VMP and MoFi pressing plants, recent pickups, and we get a "David" double header when Wyoming Dave and David Bianco drop by to share some goings on in their record collecting worlds. What are you waiting for? The SURFACE NOISE - FREESTYLE starts NOW!   For more on host Concert Buddie: https://www.youtube.com/@ConcertBuddie   For more on Arnaldo (fidelios_frequency): https://www.youtube.com/@fidelios_frequency   For more on Jason Roxas: https://www.youtube.com/@JasonRoxas   For more on Jason Arsenault: https://www.youtube.com/@jasonarsenault3791   For more on Alex (Beer and Vinyl): https://www.youtube.com/@beerandvinyl   For more information on Wyoming Dave: https://www.youtube.com/@Wyoming_Dave   For more information on David Bianco (Safe & Sound Texas Audio Excursion): https://www.youtube.com/@SafeAndSoundTXAudioExcursion   For more on Vinyl Community Podcasts: https://vinylcommunitypodcasts.com   . . . . Plus, save 10% today and every day at Vinyl Storage Solutions using the following codes: CONCERTBUDDIE VCP10 https://vinylstoragesolutions.ca  

Hey CX Nation,In this week's episode of The CXChronicles Podcast #221 we  welcomed Shawn Nason, the Founder and Chief Experience Officer at MOFI based in the Cincinnati, OH area. As a former Disney Imagineer, Chief Innovation Officer, and founder of the Disruptor League, Shawn has a proven track record of leading and executing innovative projects that generate significant revenue, customer loyalty, and social impact. He is also an author, speaker, podcast host, and neuro-diversity advocate who shares his insights and stories on how to embrace change, challenge assumptions, and kiss your dragons. He also holds a black belt in innovation engineering and certifications in design thinking and human-centered design.In this episode, Shawn and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.**Episode #221 Highlight Reel:**1. Experiences learned as a Walt Disney imagineer  2. Focusing on human experiences above all else as you scale 3. Don't prioritize your technology & KPIs -- focus on your customers  4. Meet customers where they are & get to know them intimately5. To get the numbers you need, focus on the human experience  Huge thanks to Shawn for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.Click here to learn more about Shawn NasonClick here to checkout MOFIIf you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

He'll admit, Shawn Nason is a lot. He's looking for leaders who are mavericks. He's the founder and CEO of MOFI, a maverick-minded, human-obsessed boutique consulting firm that uses ethnographic research, journey mapping, human-centered design, experienced-based training, and design sprints to transform organizations. Shawn believes the only way to build a sustainable and thriving business is to put people first. As an experienced evangelist and experienced ecosystem designer, he unapologetically challenges leaders to blow up outdated, siloed systems and rebuild them with an aligned, human-first approach. He states, “If you put the human experience first in business you will get the numbers you need.” He helps companies realize the tangible benefits of this commitment: employee retention staying relevant in business significant revenue growth regaining hope for what the business experience could be He and Priscilla talk about the state of leadership and how our culture creates the expectation that it will be lonely at the top. But being lonely at the top is a choice. Shawn notes that leaders are struggling to authentically be themselves and still make a difference at work. Everyone talks about things like having a growth mindset and the like, but there is not much talk about a heart mindset. At MOFI, they help leaders take that short but seemingly long journey from their head to their heart. They help leaders discover that you can be a CEO of a company and have wonderful relationships. You can be supported and understood. You can create an environment where people can be respected AND loved. As a former Disney Imagineer, he remembers how this insistence on the right environment and attitude at Disney was not an optional part of working there. In fact, this absolute drew a line in the sand - you're either with us or not. When leaders take this stance the reality is that not everyone will follow and that is ok. When leaders let people go who cannot love their co-workers, they create a place where magic can be made and real growth is not thwarted. Give a listen to his thoughts on his most recently co-authored book, Kiss Your Dragons: Radical Relationships, Bold Heartsets & Changing the World. (link: https://www.amazon.com/Kiss-Your-Dragons-Relationships-Heartsets/dp/1944027866 ) In the end, they agree the secret to success means being transparent, building radical relationships and loving people. SPONSORS GIVEAWAY ALERT! Priscilla McKinney has taught many forward-thinking B2B professionals how to build a personal brand and create a presence on social media that advances their careers, showcases their thought leadership, and creates a dynamic relationship that expands their network. Now, she has put together a giveaway with the tools to make your social influence life easy. What will you get? A seat in her game-changing Social Influence Course, a $3,000 value. One of Priscilla's top reads Social Selling by Timothy Hughes. Priscilla's book, Collaboration is the New Competition. Your very own Ponderings from the Perch branded microphone. Little Bird Marketing branded wireless headphones. Enter to win this package of goodies to start building your influence: https://info.littlebirdmarketing.com/the-ultimate-social-influence-giveaway-q1-2024  Priscilla McKinney, CEO at Little Bird Marketing, is excited to announce the release of her much-anticipated book, "Collaboration is the New Competition: Why the Future of Work Rewards A Cross Pollinating Hive Mind and How Not to Get Left Behind." The book's chapters are designed to be time-efficient, ensuring busy professionals can easily integrate these transformative ideas into their workflow. From discussing the state of affairs in business to providing fundamental strategies and seven practical anchors for staying on course, this book offers a fresh perspective and a competitive advantage in today's complex business landscape. Visit priscillamckinney.com for more information.

In the dynamic landscape of the healthcare industry, where the stakes are high and the challenges are ever-evolving, the need for a robust and healthy environment cannot be overstated. Faith Zaslavsky, a seasoned leader in the field, sheds light on the critical elements that contribute to the prosperity of any healthcare organization — an environment that prioritizes stakeholders, embraces transparency in leadership, fosters innovation, values human connection, and tackles the perpetual challenge of maintaining positivity in the face of adversity. In today's episode, Shawn Nason interviews the CEO of Theralink Technologies, Inc. as she shares her experiences and insights from her career in life sciences and oncology. Faith emphasizes the importance of creating a healthy environment for stakeholders, transparency in leadership, and the need for innovation in healthcare. Faith also discusses the importance of human connection in the workplace and the challenge of maintaining positivity in a challenging industry. She concludes with advice for women entering any industry, emphasizing the importance of asking questions and seeking guidance. In This Episode [02:24] Faith's role at Theralink [03:34] Transparency as a key insight [11:40] The patient-centered mission [14:04] The need for disruptors in oncology [20:28] Connecting humans with the science [23:39] Motivating and connecting with younger team members [26:16] Advice for women in the industry [27:31] The Combustion Questions What We Learned from Faith Zaslavsky The importance of creating a healthy environment where both internal and external customers can thrive. Tailoring interactions to meet people where they are and helping them engage in the process of innovation and change. The significance of transparency in leadership roles, ensuring that everyone has a seat at the table and that cross-functional teams understand each other's priorities. The importance of putting patients at the center of healthcare work and offering something different from what is currently available. Finding ways to bring joy and personal connection to the job, even in a challenging industry like life sciences. Notable Quotes [2:59] “When you're a leader, it's really important that the folks that you're leading feel like they're a part of the process, the innovation, the change, the mission, all of that.” [09:06] "Putting that connection of what you do to improve lives out in front keeps all of your human resources connected and what part they play in that, and praising them and having that broad corporate recognition is something that's very powerful.” [26:47] “Find people around you and ask questions. Don't be afraid to ask questions. Don't be afraid to gather context for whatever it is that you're doing.” Our Guest Faith Zaslavsky, a seasoned executive, served as President and GM of a $2 billion genetics firm's Oncology Unit. With 23+ years in genomics, her leadership led to transformative developments, making genomics accessible in clinical practice. Now steering Theralink assay initiatives, Faith continues her impactful journey, striving to save lives through innovative healthcare solutions Resources & Links Faith Zaslavsky LinkedIn: https://www.linkedin.com/in/faith-zaslavsky-baa56651/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

In a world constantly evolving with technological advancements and innovative breakthroughs, it's easy to assume that every aspect of our lives will also see remarkable progress. However, when it comes to healthcare, particularly the patient experience, the journey towards improvement has been a challenging one. In today's episode, Shawn Nason interviews Denise Wiseman, founder of The PX Community, a healthcare organization aiming to improve the patient experience. Denise shares her journey in the healthcare industry, her motivation for founding The Community, and her vision for its future. She discusses the challenges in improving patient experience, the need for a mindset change in healthcare, and the importance of collaboration among all stakeholders. Denise also emphasizes the need to think differently and take risks in order to make significant changes in the healthcare industry. In This Episode [00:40] Introduction to Denise Wiseman [02:33] Catalysts that led Denise into the field of patient experience [05:05] The biggest challenge in improving patient experience [08:47] Healthcare's misunderstanding of patient experience [11:55] Lack of improvement in patient experience in healthcare since 2013 [13:06] Challenges in enhancing patient experience [14:39] The birth of The Community [19:01] Making a ruckus in healthcare [23:07] Building a network hub [24:46] ‘How Might We' statement [25:42] Equipping people for change [26:37] Changing the healthcare mindset [27:46] The combustion questions What We Learned From Denise Wiseman The catalyst for change can come from personal experiences and the wisdom of others There is still a long way to go in improving patient experience The Community was founded to provide resources and support for healthcare professionals dedicated to improving patient care Collaboration and unity are important for the future of healthcare Awareness is the first step towards making a significant impact on healthcare Notable Quotes [05:15] “The work of patient experience is siloed in a number of ways. But when you think about patient experience, it is everything we do in health care, either directly or indirectly touches the patient..”  [09:06] “I think the fundamental problem is that health care doesn't understand what patient experience is. And this is a large problem that I don't think we can overcome.”  [19:39] “When we show up to make a ruckus, we're doing generous work. We're doing work on behalf of those we seek to serve.”  [20:20] “Being a ruckus maker to me is identifying those things that are problematic in health care that we're all aware of. But so many people are scared to point it out.”  Our Guest Denise Wiseman, a healthcare visionary and social entrepreneur, founded The PX Community (PXC) in 2021 to revolutionize healthcare by removing barriers to patient experience support. With over a decade in the field, she encourages innovative thinking and fosters connections that go beyond organizations. Denise's mission: "Make a Ruckus That Makes a Difference." Resources & Links Denise Wiseman LinkedIn: https://www.linkedin.com/in/wisewoman1/ PX Community: https://www.thepxcommunity.com/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

The healthcare landscape has always been a dynamic and ever-evolving domain, driven by scientific advancements, breakthroughs, and shifting demographics. However, the COVID-19 pandemic that erupted in early 2020 brought about seismic changes, rapidly transforming the way healthcare organizations operate and strategize. In the midst of these challenges, healthcare leaders and professionals had to adapt and recalibrate their strategies to meet the evolving needs of patients, maintain the safety of their staff, and ensure the resilience of their healthcare systems. In today's episode, Shawn Nason sits down with Liz Popwell, Chief Strategy and Transformation Officer for Stony Brook Medicine. They discuss Liz's understanding of strategy, the importance of aligning strategy with an organization's mission and vision, and the role of partnerships. Liz also shares how the pandemic shaped their strategic plan and mindset, emphasizing the need to be patient-centric and consumer-centric. In This Episode [04:26] How strategy intersects with the patient, family, and employee experience in healthcare organizations [06:08] The importance of aligning mission and vision with external partnerships [10:32] How the pandemic has shaped Stony Brook Medicine's strategic plan and mindset [11:44] The fortunate position of Stony Brook Medicine with bounced-back volumes and finances, and the anticipation for the new strategic plan [13:17] How the pandemic changed Liz's mind about strategy [16:08] Incorporating the patient's voice in serving under-resourced communities at Stony Brook [19:03] Making room for the voice of clinicians in the strategic plan [21:29] “How might we” statement [24:48] The Combustion Questions What We Learned From Liz Popwell Strategy plays a crucial role in making healthcare organizations stand out, and each organization has unique attributes that make them shine. A patient-centric approach is essential, considering the patient, family, and employee experience when developing a strategy Prioritizing the voice of the patient in decision-making processes is crucial, and organizations can gain valuable insights from market studies, community engagement, and student feedback. Transforming the healthcare industry into a people-first business model involves understanding patient needs, improving patient education, fostering collaboration, and leveraging non-traditional partnerships. Notable Quotes [02:36] “Strategy for me has always been about differentiation. It's always about how you can make your organization shine compared to other organizations.”  [04:31] “Ultimately, your strategy is your roadmap to live out your mission and your vision statements for your organization.”  [13:27] “I think the biggest thing that changed in my mind is I always knew we needed to be patient-centric, consumer-centric. But I didn't realize just how much we needed to double down on that.” Our Guest Liz Popwell is the Chief Strategy and Transformation Officer at Stony Brook Medicine, responsible for strategic planning, implementation, and business development. With prior experience as Chief Strategy Officer at Ascension Michigan, she improved market share, reduced out-of-network care rates, and fostered numerous transformative partnerships. Liz is a healthcare leader driving strategic success. Resources & Links Liz Popwell LinkedIn:https://www.linkedin.com/in/strategysuccess/ Twitter: https://twitter.com/epopwe01 Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What if the healthcare system revolved around you, the patient, and not the other way around? Imagine a world where your healthcare experience was as tailored and personalized as your favorite streaming service's recommendation algorithm. In today's rapidly evolving landscape, the concept of Consumer-Focused Healthcare is no longer just a utopian dream; it's a reality that's reshaping the way we approach our well-being. In today's episode, Shawn Nason chats with Deb Gordon, a former CEO turned author and patient advocate. They discuss the high cost of healthcare in America and the need for consumer-focused healthcare. Deb shares her journey and motivation to help others navigate the complexities of the healthcare system. They also explore the barriers that need to be removed to level the playing field, with a focus on cost and empowering individuals to have control over their healthcare spending. Deb emphasizes the importance of making people feel heard and cared for in their healthcare experiences. In This Episode [01:53] Deb's journey from CEO to author to patient advocate extraordinaire [04:34] Why do we pay so much for healthcare in America and get so little? [06:53] The shopping experience as an analogy for understanding the broken healthcare system [11:16] The need for consumer-focused healthcare [19:22] Barriers to leveling the healthcare playing field [20:40] Addressing the issue of healthcare costs [22:03] Removing the minutia of healthcare [23:01] Motivation and energy in healthcare advocacy [27:16] Blowing up traditional healthcare models [34:14] The high cost of healthcare in America What We Learned From Deb Gordon Many people are unaware that independent advocates exist and can provide invaluable assistance in navigating the complex healthcare system. It is important to educate individuals about these resources and their benefits. Seek help sooner rather than later: People often struggle to ask for help, even when they know it's available. Encourage individuals to overcome their reluctance and reach out for assistance when needed. The healthcare industry is constantly evolving, presenting new challenges and scenarios. This emphasizes the need for expert guidance to navigate these changes effectively.  Encourage healthcare professionals and advocates to approach their work with empathy and understanding, recognizing the importance of addressing consumer vulnerability and providing support. Notable Quotes [22:45] “Let people get what they need, let doctors and hospitals do what they think is right, and let individuals make good decisions for themselves.” [24:07] “It is so universal that people just want to feel well, to feel respected, to feel listened to, to feel taken care of.” [27:32] “We shouldn't have a system so broken that you need a guide to get you through it.”  [30:29] "Let's protect everyone from that catastrophic financial risk. Then on top of that, employers can do more, and individuals can do more. Our Guest Deb Gordon is a dedicated healthcare advocate with a career focused on equity. As CEO of Umbra Health Advocacy and co-director of the Alliance of Professional Health Advocates, she champions innovation and patient empowerment. An accomplished author, she penned "The Health Care Consumer's Manifesto." Resources & Links Deb Gordon LinkedIn: https://www.linkedin.com/in/gordondeborah/ Website: https://umbrahealthadvocacy.com/ Twitter: https://twitter.com/gordondeb Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Picture this: a healthcare system that doesn't discriminate based on income, geography, or social status. A system where everyone, regardless of their background, has equal access to quality medical care. Unfortunately, the reality we face today is far from this ideal. Healthcare disparities, soaring costs, and a lack of access have created a chasm that separates those who can afford care from those who cannot. In this episode, Shawn Nason interviews Dr. YiDing Yu setting out on a crucial mission—to explore the intricacies of bridging the divide in healthcare. They discuss the core issues in healthcare, including misaligned incentives between patients, providers, and payers, and the need to empower patients and improve the payment system. Dr. YiDing Yu emphasizes the importance of making incremental changes and leveraging technology, such as artificial intelligence, to streamline processes like prior authorizations. In This Episode [02:10] YiDing's journey as a serial entrepreneur [04:01] The brokenness of the healthcare industry [06:24] The challenge of making change in healthcare [07:11] Magic wand: Empowering patients to make choices [10:54] The starting block to transform payment [12:04] Challenges in changing health insurance and payment [14:40] Using technology to streamline prior authorizations [18:22] Some of Dr. YiDing's favorite innovations [22:22] Bridging the divide in healthcare [24:41] Disjointed revenue cycle [28:59] Empowering women in healthcare [31:14] The pipeline and supply of talented women [32:08] The combustion questions What We Learned From YiDing Yu Misaligned incentives between patients, providers, and payers are a foundational problem in the healthcare system. Empowering patients and giving them more agency in their healthcare decisions is crucial for transforming the system. Bridging the divide in healthcare includes addressing challenges providers face in getting paid and battling insurance providers for reimbursement rates and denials. The role of women in healthcare is important, and there is a need for mentoring, sponsoring, and promoting women to higher leadership positions. Women should be encouraged to advocate for themselves in the healthcare industry. Notable Quotes [07:19] - “We have to allow patients to have more agency, more autonomy, more decision-making capacity.” [08:42] - “Building patient loyalty doesn't necessarily generate more revenue. So it's hard to find the economic incentives to do that.” [19:57] -  “You don't have to have a master's degree in machine learning and all this crazy AI to make a profound difference to patients' lives and improve access to care.” [31:29] - “It doesn't matter what your role is or where you are. You have the ability to change how leadership looks at your organization.” Our Guest Dr. YiDing Yu is a distinguished physician, acclaimed entrepreneur, and prominent healthcare innovator. As the Chief Medical Officer and Chief Product Officer at Olive, a transformative healthcare automation company, she leads product development and rapid expansion. Previously, she served as the Chief Medical Officer at Verata Health before its acquisition by Olive. She holds a magna cum laude BA in Economics from Harvard University and is renowned for her groundbreaking work, including accolades from prestigious organizations. YiDing is an international keynote speaker, captivating audiences worldwide. Resources & Links YiDing Yu LinkedIn: https://www.linkedin.com/in/yidingyu/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Can we truly afford to ignore the untapped potential of half the population when it comes to healthcare leadership? Imagine the transformative power of revitalizing this sector with more women and diversity at the helm. It's not just a question of 'why,' but a resounding 'why not?' In today's episode, Shawn Nason welcomes back Robin Glasco, an executive search consultant in the healthcare industry to the show. They discuss Robin's recent activities, including the launch of a women executive leadership advisory group. They also delve into Robin's accidental entry into healthcare and her passion for supporting women executives. The conversation touches on the importance of diversity in leadership, frustrations with current healthcare practices, and ideas for revolutionizing the industry.  In This Episode [00:40] Introduction to Robin Glasco [03:24] Launching a women executive leadership advisory group. [05:11] Robin's accidental entry into healthcare [07:58] Robin's rewarding experiences in healthcare [11:02] Emerging industry trends and future prospects in healthcare [11:06] Women leaders in healthcare [13:35] Improving healthcare experiences [19:33]  How might we segment [22:25] The combustion questions [23:45] Dance parties and Robin's love for them [24:23] The launch of Suite. What We Learned From Robin Glasco Robin Glasco is a powerhouse in the healthcare industry and has launched a women executive leadership advisory group, aiming to shatter glass ceilings and empower women executives. Robin's journey into healthcare was unplanned, but she has made a significant impact and is driving change in the industry. The importance of having more women leaders in healthcare, with the belief that diversity in leadership leads to innovation and better outcomes. The need to revolutionize the healthcare system, with ideas such as eliminating payers and claims and putting patients at the centre. Notable Quotes [08:35] “I was 26 years old when my mentor friend gave me a seat at the table and passed me the microphone, and I'd do it every chance that I get.” [09:21] - “Some people aren't willing to walk into the front door of the clinical experience, but they were at the time willing to walk in what was the side door into  alternative medicine.” [11:26] “When there still are a lot of old legacy mindsets that are leading, leading at the helm, who still see health care in a very myopic way, It's not going to get better.” [12:08] “Those who control the purse strings, control the decision, impacts so many things around policy, investment strategy.”  Our Guest Robin Glasco is an esteemed executive search consultant at Spencer Stuart's healthcare practice with three decades of experience. She's an influential figure in healthcare, having led teams at Kaiser Permanente, served as the Chief Innovation Officer at Blue Cross Blue Shield of Massachusetts, and contributed as a board member to the American Telehealth Association. Robin is also a prolific author and the driving force behind the Pink Couch and Platform, addressing critical issues facing underserved and underrepresented women.  Resources & Links Robin Glasco LinkedIn: https://www.linkedin.com/in/robinglasco/ Website: https://robinglasco.com/ Instagram: https://www.instagram.com/mambarawbin/ SpencerStuart: https://www.spencerstuart.com/ The Pink Couch:https://robinglasco.com/the-pink-couch Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Imagine a world where diseases are not just treated but predicted, where access to healthcare is democratized, and where patients are empowered like never before. This isn't science fiction; it's the potential of healthcare innovation. The possibilities are boundless, and the potential for positive change is immense. In today's episode, Shawn Nason is joined by Dr. Karen Murphy, the Executive Vice President and Chief Innovation Officer at Geisinger Health. They discuss Dr. Murphy's career in healthcare, her passion for driving change, and the importance of collaboration and problem-solving in the industry. They also touch on the challenges and misconceptions surrounding healthcare innovation and share examples of successful transformations. In This Episode [00:51] Introduction to Dr. Karen Murphy  [02:22] Dr. Karen Murphy's career path [04:18] The importance of collaboration and avoiding silos in healthcare [07:14] The Importance of purposeful innovation in healthcare [09:36] The Influence of culture and experience on success in healthcare and the film institute [10:39] What made Dr. Karen an effective healthcare innovator [13:39] Common misconceptions and challenges in health care innovation. [16:47] Human-centered design in healthcare leadership [21:56] How might we statements [23:26] Payment transformation [23:41] The combustion questions What We Learned From Dr. Karen Murphy Collaboration and breaking down silos are essential for fostering innovation in healthcare. Innovation should have a purpose and aim to solve real problems with measurable outcomes. Balancing patient care with the need for experimentation and iteration is a challenge in the healthcare industry. Successful healthcare transformations include an AI-based colon cancer detection program and a remote patient monitoring system for complex hypertension. Human-centred design plays a crucial role in healthcare innovation, from empathy to implementation. Notable Quotes [04:21] -“Our philosophy is we work with the willing.” [04:38] - “We define innovation as a fundamentally different approach to solving problems that have quantifiable outcomes.” [08:19] - “We use virtual nurses to admit and discharge patients from the hospital.” [11:04] - “During my time at the hospital, I worked with so many that wanted to change, were willing to change, and just didn't have the way to change.” [11:43] - “I'd like to change the world as long as nobody changes me.”  [22:28] - “We have got to get to a payment transformation that promotes wellness, promotes prevention, and does not incentivize.” Our Guest Dr. Karen Murphy is the EVP and Chief Innovation Officer at Geisinger Health's Steel Institute for Health Innovation, serving rural and urban Pennsylvania. With a career spanning public and private sectors, she's been a driving force in healthcare transformation. Former Pennsylvania Secretary of Health, Dr. Murphy tackled pressing issues like the opioid crisis. As the head of the State Innovation Model Initiative at CMS, she led a $990 million investment in nationwide healthcare innovation. An accomplished author and sought-after national speaker on health policy and innovation. Resources & Links Dr. Karen Murphy LinkedIn: https://www.linkedin.com/in/karen-murphy-58094638/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

In the ever-evolving landscape of healthcare, the pursuit of excellence is an unwavering commitment. The healthcare industry is a dynamic and multifaceted realm, where innovation and adaptation are essential for delivering high-quality patient care. At the heart of this mission lies the intricate web of learning and development – the cornerstone upon which the healthcare industry builds its future. In today's episode, Shawn Nason is joined by Hillary Miller, the Vice President and Chief Learning Officer for Penn State Health. They discuss Hillary's background in learning and development, the intersections between experience and learning, and the challenges of building programs for a diverse population in a clinical setting. They also touch on the importance of onboarding and making it a meaningful experience. Hillary highlights the "Grow Portfolio" initiative at Penn State Health, which aims to remove financial barriers and support employees' growth and development. They also discuss the importance of not limiting individuals based on past experiences and the value of human-centered design in creating effective learning experiences. In This Episode [01:28] Hillary's  background in learning and development [05:22] The intersections between experience and learning [08:34] Approaching onboarding as a meaningful experience [11:44] The Grow Portfolio pilot program [14:19] The importance of trust and communication in learning and development [19:05] Designing learning opportunities based on employee needs [20:54] The challenges of labeling people [25:05] Creating learning experiences in healthcare [26:28] Hiring based on attitude and behavior [28:04] The Combustion Questions What We Learned From Hillary Miller Engagement and fun are essential in learning, regardless of age or industry. Tailoring learning experiences to the audience's backgrounds, skills, and cultures leads to more effective outcomes. The Grow Portfolio Initiative at Penn State Health aims to provide fully paid programs in various fields, removing financial barriers for entry-level employees. Emotional intelligence and self-awareness are crucial for leadership roles. "How might we" statements can be used in human-centred design to foster innovation and problem-solving. Notable Quotes [01:54] “Engagement and fun and play, sometimes we forget that's not just for kids. Adults need that interaction.” [04:56] “A lot of times we use learning synonymously with training, education, development, the training, development, education are three very different things.” [00:06:53] “I could be the best technical functional leader on the planet, but if I don't know how to talk to people, I don't listen. I don't critically think. It doesn't matter.” [07:45] "I love human skills, not soft skills because it's not soft and it's not easy many times." [16:28] “ You manage things, you do not manage humans, you lead them.” Our Guest Hillary Miller, VP & Chief Learning Officer at Penn State Health, boasts 15+ years of learning leadership experience. Formerly at Paragon and HCA, she excels in public, for-profit, and non-profit healthcare. Experienced in gamification, Agile Learning, and more. Certifications in strategic comms, Lean Six Sigma, Crucial Conversations, and Epic Resolute Billing Resources & Links Hillary Miller LinkedIn: https://www.linkedin.com/in/hillary-m-75997336/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Interview with Andrew Jones of MoFi Electronics (KEF/ELAC/Pioneer fame) discussing crossovers in speaker design. Andrew Jones is one of our favorite people to have on the show because he: 1. knows things 2. shares that knowledge in an articluate manner 3. has a British accent that just makes things sound cool. Crossovers can be a complicated subject when constructing (and purchasing) a loudspeaker, but in this episode, Andrew helps clear up some of the misconceptions on the somewhat cloudy subject of internal speaker hardware. Mr. Jones has two new speakers of his design out right now under the MoFi Electronics umbrella that are raising some buzz in the market - the Sourcepoint 8 & 10. Check out our amazing Bronze Record Weight merch here: PTA Store S9E10 Sponsors: WOOAUDIOdotCOM - Where Better Sound Begins ACORAACOUSTICSdotCOM - Hear The Truth SCHIITdotCOM - Audio Components Designed & Built in California & Texas, Starting At $49 ZMFHEADPHONESdotCOM - Traditional Craft, Modern Acoustics

Diversity, equity, and inclusion is a challenge that corporations all over the nation are trying to conquer. Some have settled for checking the box, but privately, they're still operating under the same hard and fast rules that they've always used. In other cases, some efforts are being guided by forward-thinking leaders with a vision to make the dream of equality in the workplace a reality. In today's episode, Shawn Nason speaks with Arianne Dowdell. Arianne is one of the champions of workplace equity who boldly pushes the envelope and strives to make her organization reach its full potential. She's the VP of Diversity, Equity, and Inclusion at Houston Methodist and a true champion of the community. Today, she and Shawn sit down to discuss her views on diversity in healthcare, how to bring about change and how she strategically weaves her passion for storytelling into making the world a healthier place! In This Episode (2:46) – How Arianne's passion for people has evolved through life experiences.  (3:11) – The days that she's really tired motivate her for the next day. (3:52) – The diversity of people, genders, and ages have helped her prepare for her current role.  (7:02) – Healthcare falling behind in DEI.  (9:49) – Checking the DEI box will never be an option.  (10:50) – The importance of leaving a lasting impact. (14:30) – The value of connecting with people on an internal and external level. (17:35) – Accountability and making sure diverse voices are heard.  (20:29) – Thoughts on adding persons of color in the healthcare systems. (22:30) – The Combustion Questions (24:31) – Advice for women wanting to move into leadership in healthcare.  What We Learned From Arianne Dowdell Helping people is one of the key drivers that keeps Arianne moving forward. The learning curve relating to DEI and the things she's doing to move it forward.  Impact and vision are important to her.  Arianne firmly believes in the concept of storytelling. Seeing the community as part of the healthcare puzzle.  Notable Quotes (2:55) – “I've never chased a title in my life, it's always just being about making sure that people know that they're heard and seen.” (16:12) – “What we do is put the patient at the center of what we do every day.” (17:59) – “I also think we have to take a step back when we look at healthcare and look at our communities.”  (21:09) – “Tell people to stop being so scared to have somebody that doesn't look like them sitting in the C-suite.” (25:10) – “It's okay if everyone doesn't like you but everyone will respect you and that's what I pray happens when I leave this earth is that I will be someone who is respected for the work I do every day.” Our Guest Arianne Dowdell is the Vice President and Chief Diversity, Equity & Inclusion Officer for Houston Methodist. She is responsible for leading the vision for unparalleled safety, quality service, and innovation through diversity, equity, and inclusion by stewarding system-wide DEI strategy implementation and development through key partnerships. She also serves as associate director of the Houston Methodist Neal Cancer Center where she's responsible for building the DEI department that will be initially focused on increasing representation amongst its employees in the cancer center. Resources and Links Arianne Dowdell LinkedIn: https://www.linkedin.com/in/arianne-d-42548361/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ OFFOR Health: https://www.offorhealth.com/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Have you ever wondered what it would be like to receive healthcare that is not only efficient and effective, but also filled with love and magic? Imagine a world where every interaction with a healthcare professional leaves you feeling seen, heard, and cared for. It may sound like a dream, but for Dr. Adrienne Boissy, it's a vision that she is determined to turn into reality. In today's episode, Shawn Nason sits down with Dr. Adrienne Boissy, a pioneer in healthcare experience management to discuss the importance of integrating patient and employee experiences in healthcare, powered by empathy, innovation, co-design, and evidence-based research. They also discuss the role of Chief Experience Officers in healthcare and the need to infuse love and magic into patient interactions.  In This Episode [02:19] Dr. Adrienne's best day in healthcare [06:10] How Dr. Adrienne's experience with illness changed her perspective on finding joy in everyday moments [07:31] From Neurology to Experience Management [11:44] The importance of making the patient experience magical [14:58] Baking humane moments into healthcare operations [17:58] The evolving role of Chief Experience Officers in healthcare [23:36] The importance of business acumen in the world of experience [26:01] The role of maverick thinkers in healthcare. [30:33] Experience as a discipline and the need for leadership support [35:40] Importance of dreamers and doers in bringing about real transformation [36:52] The Combustion Questions What We Learned From Dr. Adrienne Boissy Empathy plays a crucial role in healthcare, as small moments of joy and gratitude can make a big difference in patients' lives. Patient experience should be redefined by infusing love and magic into every interaction, making healthcare more personal and human. The role of Chief Experience Officers (CXOs) in healthcare is evolving, with a shift towards everyone being a CXO and focusing on influencing outcomes for patients. Business acumen is important in healthcare, as leaders need to be maverick thinkers while also understanding their audience and speaking their language. The phrase "how might we" has transformative power in healthcare, encouraging people to dream and think differently to find solutions even in challenging situations. Notable Quotes [18:40] “Everyone has to be a chief experience officer in the future of health care.” [26:08] - “I see healthcare as a place for the dreamers and the doers. It's a partnership made in heaven.” [27:51] - “To be a thought leader and experience work, you have to know the evidence and hopefully be producing it yourself.” [31:09] “Now is the time for leaders to step up to the plate and lead in ways they haven't led before or haven't always had the opportunity to. Seize the moment.” [36:17] "Real transformation requires you to think differently, act differently, try things, fail, and make your failure better when you move on.” Our Guest Dr. Adrienne Boissy, a pioneering figure in healthcare experience management, holds dual roles as Qualtrics' inaugural Chief Medical Officer and practicing neurologist at Cleveland Clinic. She champions integrated patient-employee experiences driven by empathy, tech, co-design, and research, reflected in her extensive publications on humane health experiences.  Resources & Links Dr. Adrienne Boissy LinkedIn: https://www.linkedin.com/in/boissyad/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Lenny CoCo spends his days and nights traversing North America, spreading the gospel for MoFi Distribution, as their National Specialty Audio Sales Manager. After more than 32 years in the business, he has seen it all and can help music listeners assemble the audio system of their dreams, regardless of price. His passion for music and hi-fi began when was only 10 years old, and his core belief remains the same. Creating an emotional connection to music is ultimately what matters and how you get to that moment is the real journey.CoCo sits down with eCoustics CEO and Publisher, Brian Mitchell, as well as eCoustics Podcast Producer, Mitch Anderson to discuss his deep love of vintage turntables, cartridges, the battle between digital music and vinyl, and his sales philosophy after four decades in the world of high fidelity playback. Some of the topics covered in this episode include:- A deep dive into Lenny's vintage turntables, cartridges and setup- Why vinyl and digital music can coexist- Lenny's hi-fi sales philosophy- The power of connecting to music- Lenny's definition of audiophile nirvanaRelated links:https://www.ecoustics.com/products/mofi-masterphono-preamplifier/https://www.ecoustics.com/products/mofi-sourcepoint-8/https://www.ecoustics.com/products/mofi-sourcepoint-10/This episode was hosted by Brian Mitchell, eCoustics Founder & CEO and Mitch Anderson of Black Circle Studios. It was recorded on June 9, 2023 at T.H.E. Show at the Hilton Orange County/Costa Mesa.Listen to Lenny's previous appearance on the podcast from T.H.E. Show 2022.https://www.ecoustics.com/podcasts/the-show-2022-lenny-coco/Credits:• Original intro music by The Arc of All. https://sourceoflightandpower.bandcamp.com• Voice Over Provided by Todd Harrell of SSP Unlimited. https://sspunlimited.com• Production by Mitch Anderson, Black Circle Studios. https://blackcircleradio.comKeep up-to-date with all the latest Hi-Fi, Headphone, Home Theater and Music news by visiting:https://www.ecoustics.com#mofi #hifi #audiophile #vinyl #digitalmusic #ecoustics #turntables #musicstreaming #vintageaudio #loudspeakers

Join us on the Real Estate Runway Podcast for an inspiring conversation with Madhavi Jain, a first-generation immigrant to the US who had a corporate career but had to switch to creating passive income. Discover how she transitioned from a corporate career to creating passive income, navigating the world of syndication, and embracing Infinite Banking for generational wealth. Explore her unique approach to wealth-building, combining syndications and Infinite Banking. Gain insights into leveraging insurance funds, tenant screening, and Madhavi's philanthropic efforts. Don't miss this engaging episode on growing wealth through life insurance leverage!     Learn more about ALTERNATIVE BUSINESS and INVESTMENT STRATEGIES through QUATTRO CAPITAL   LinkedIn: /TeamQuattroCapital Instagram: @TeamQuattroCapital Facebook: @TeamQuattroCapital Website: www.TheQuattroWay.com  TikTok:@realestaterunwaypodcast     [00:00 - 07:46] Introducing Mo Feet Jane of Think Outside the Stocks • Madhavi Jain is the host of the Think Outside the Stocks podcast • She has identified a need for education and bridging the gap between real estate and alternative investing • Infinite Banking Concept can be used to protect wealth, give dollars more than one job, and grow it in a risk-adjusted way • Mofi is a first-generation immigrant who had to rebuild her life in 2008 after job loss and home issues • She started with traditional landlord investing but realized it wasn't passive income   [07:47 - 15:30] Unlocking the Power of Infinite Banking and Real Estate Investing to Create Generational Wealth • Combining Infinite Banking and Real Estate Syndication as a strategy • Foundation of the financial structure is saving money for emergencies • Compounding growth creates a snowball effect of wealth • Leverage small cost interest to invest in high returns • Grow, preserve, protect, and pass generational wealth   [15:31 - 23:04] Discover the Power of Tax-Free Wealth Creation and Protection • Leverage money tax-free inside this system • Create your own limit and access tax-free • Utilize it for multiple purposes such as retirement, education, asset protection • Money is protected from creditors in most states • Generational wealth to pass to the next generation   [23:04 - 30:47] Unleashing the Potential of Infinite Banking and Syndication • Commission structure gets slashed down when creating this kind of structure • Mutual companies existing for 150-200 years provide consistent dividends without significant change • Acts like a bond in the portfolio and can be used for anything from real estate to venture capital • Think Outside the Stocks focuses on multi-family, commercial real estate, industrial investments, and cash machines for risk-managed returns • Investors can pick and choose their investments based on their needs • Due diligence is key   [30:47 - 38:08] Strategic Insights, Lessons Learned, and Philanthropic Passion • Understand the problem before getting into details • Find someone to help understand and implement strategically • Biggest mistake was renting a house to a tenant who turned out to be a hoarder • Lesson learned: better screening of tenants and landlording is not passive • Philanthropic causes close to heart: Sankara Eye Foundation and Save Indian Farmers   [38:09 - 43:19] Closing • Madhavi can be contacted through her website, Think Outside The Stocks, and her podcast, Think Outside The Stocks. • She offers a free one-hour strategy session to discuss financial structures and infinite banking strategies. • Entity Keeper is mentioned as a secure cloud-based platform for entity management and compliance.       Quotes:   "Don't be afraid of the term infinite banking or life insurance. It's really a lot easier than we all make it out to be, and all the YouTube videos and books and try to go into how it works, and that's important. Read it but don't feel like you have to be an expert on it" - Madhavi Jain       Connect with Madhavi! LinkedIn or visit http://www.thinkoutsidethestocks.com       Resources Mentioned:   https://www.giftofvision.org/ https://www.saveindianfarmers.org/       LEAVE A 5-STAR REVIEW + help someone who wants to explode their business growth by sharing this episode. Find out how team Quattro can help you by visiting www.TheQuattroWay.com. Real Estate Runway Podcast is all about alternative business and investment strategies to help you amplify life, and maximize wealth! Click here to find out more about the host, Chad Sutton.       Nectar: https://app.usenectar.com/quattro-capital       Entity Keeper:  Join the EntityKeeper community today to simplify the way you manage your entities and org charts while reducing manual errors. Easily organize corporate data, visualize ownership structures, store unlimited documents, and manage important filing dates with one secure solution. Click here to start simplifying your entity management with EntityKeeper now!

The Jazz Bums (Chris, Mike, and Felipe) return to the airwaves of Vinyl Community Podcasts for a deep dive into the Miles Davis reissues from Mobile Fidelity. Finally back in a steady(ish) state of availability, popular opinion suggests these reissues are the best sounding versions from Miles' catalog available in print today (including the venerable Joe Harley of Blue Note). What say The Jazz Bums? Click ahead to find out!   The Jazz Bums can be found here: https://www.youtube.com/@JazzBums Video companion to this episode: https://www.youtube.com/watch?v=XBrPjW9Z0So&t=85s   For more information on Vinyl Community Podcasts: https://vinylcommunitypodcasts.com/  

My guest today has a passion for pushing the boundaries of the customer experience and a keen eye for unlocking and maximizing the true potential of a workforce.  Scott Roth, is Chief Customer Officer at Beamery, the leader in talent lifecycle management. He is responsible for designing, building, and implementing talent transformation initiatives to unlock the potential in their workforce and ultimately achieve key business targets.  I sit down with Scott to talk about his role at Beamery and what strategies companies are adopting to hire new talent, increase retention, and rehire ex-employees in a post COVID, quiet quitting, great resignation era. Whether you are a recruiter or a job seeker or already working, this is one discussion you don't want to miss! In This Episode: (01:37) – Welcoming Scott Roth to The Combustion Chronicles. (02:04) – The best part of being a CCO at Beamery. (03:54) – Navigating the great resignation, quiet quitting, and remote work. (06:42) – Why companies should stay engaged with previous employees. (10:37) – On making a career in talent life cycle management. (15:46) – On being maverick-minded and human-obsessed. (19:21) – Scott's advice for CCO's and HR. (17:41) – The best advice Scott received about leadership. (21:16) – Scott's next big idea. (24:10) – Scott takes the combustion questions. What We Learned from Scott Roth Scott believes that employers should listen to their employee base to determine overlapping things that they are recommending or asking for.  A lot of corporations have developed their teams through the Bains and McKinsey consulting model. Managers are recognized for moving the workforce talent within the company, giving them new opportunities, thereby creating a stronger organization. Scott's key focus at Beamery is to drive customer centricity throughout the organization to ensure that they have a seat at the table. Notable Quotes [04:21] “My best advice is listen to your employee base. Listen to what they are telling you. Listen to what they are asking for. Now you can't do every single one thing they are asking for, but there are going to be themes that develop and there are going to be the things that employees are recommending.”  [12:20] “You say what you can do and you do what you can say and you have to deliver on your promises. And I think that's so important because at the end of the day, all you have in this world is your word and your reputation.” [15:50] “I think it's really important to remember: People buy from people.” [16:08] “It's super important to create a relationship with your customers and to make sure you know something about them. So, one of the things I strive to do when I am first meeting someone is learn about them as a human.”  Our Guest Scott Roth, is Chief Customer Officer at Beamery, the leader in talent lifecycle management. As CCO, he works with the company's customers to design, build, and implement talent transformation initiatives that will enable them to unlock the potential in their workforce, improve the talent experience, and ultimately achieve key business targets. Scott has also led professional services teams at Medallia, Oracle, Endeca and Arthur Andersen Business Consulting.  Resources & Links Scott Roth LinkedIn: https://www.linkedin.com/in/scotthroth/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Today's episode is very special for Shawn because his daughter attended Camp Kesem, a camp founded to help children through and beyond a parent's cancer, put on by the incredible organization led by today's guest. Kesem is a nonprofit that works with kids of parents who've had cancer and Shawn has been amazed and in awe of their work, their vision, and the impact they have had on so many people.  In this episode, Shawn sits down with Alicia Kabir, Chief Executive Officer of Kesem, to talk about the challenges of running a nonprofit organization, how it feels to make such a big impact on the community, especially kids, how designing a better experience can improve someone's life, and Kesem's mission to help kids rediscover the joys of childhood. In This Episode: (02:23) – The best day she's ever had doing what she does. (04:35) – How designing a better experience can improve someone's life. (06:43) – What employers can learn from how Kesem recruits and trains college student volunteers. (09:40) – How Alicia found her calling at Kesem. (11:40) – Learning how to become a successful CEO. (13:35) – On being maverick-minded and human-obsessed with kids at camp. (16:35) – Talking about how a non-profit can grow its impact. (17:41) – The best advice Alicia received about leadership. (19:42) – The Combustion Questions. What We Learned from Alicia Kabir Alicia measures Kesem's success by the number of tears, laughs, and hugs that they experience. College students are the heart of Kesem's organization. Kesem does two things really well: Leaning into their why and giving their volunteers a lot of responsibilities. Use the voices of the people in your community to make sure you're making decisions that make sense to them. Notable Quotes [3:23] - “You can see the happiness that the kids have, the joy, thankfulness, and gratitude that the parents have. It's such a special moment for us at Kesem.” [8:00] - “They are our next generation of leaders and they need real responsibility and they step up and do this work time and time again.” [17:18] - “It's super important to listen, to get feedback and input in order to scale and to make good decisions that truly drive impact and meaning with the families that we serve.” [18:08] - “I really am not hiding anything. You have the full story. And for me, that is leadership.” Our Guest Alicia Kabir is the Chief Executive Officer of Kesem, the leading national nonprofit organization that supports children affected by a parent's cancer. She has been involved at Kesem since 2017 and began serving as CEO in 2021. Alicia had an established career in Environmental Engineering before she found her calling at Kesem, leading a successful nonprofit. Kesem offers free, creative, fun-filled programs that foster a lasting community and allows kids to rediscover the joys of childhood.  Resources & Links Alicia Kabir LinkedIn: https://www.linkedin.com/in/alicia-kabir-4b31a4/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

We are deeply rooted in human-centered design. That starts with showing empathy and having a design that is inclusive. As a society we have to learn how to empathize instead of sympathize. Our guest today understands this all too well. Today's special guest is Victor Udoewa, a multi-talented rocket scientist with a personality that is just as impressive as his career bio. In today's episode, Shawn and Victor discuss how organizations can meet the needs of immigrants and refugees, neurodiversity, the importance of inclusive design, pulling away from mainstream institutional knowledge, and the true meaning of radical relationships. In This Episode: (02:23) – How Victor tells people what he does for a living. (04:38) – Organizations meeting the needs of immigrants and refugees.  (06:26) – Talking about Inclusive design and to empathize and not sympathize. (12:34) – Talking about Shawn's book Kiss Your Dragons. (19:36) – On being maverick-minded and human-obsessed with larger audiences. (24:49) – Victor gives invaluable advice to the audience. (28:34) – The Combustion Questions. What We Learned from Victor Udoewa Victor directed his design work to community development and national development. We need to use the best trauma responsive design and research practices in working with immigrants and refugees. Public experience is broader than the citizen experience. The best people to help us understand the needs of immigrants and refugees are immigrants and refugees. It's important for the public sector to learn about inclusive design because we are in a social mission. Experiential knowledge is more important than design knowledge. People can connect based on experiences, values, goals, and future visions. Notable Quotes [05:38] - “In order to create and design a particular solution, you have to be able to name the particular problem.” [11:03] - “If we can be experts in this type of mainstream institutional design knowledge, then other people can be experts in other types of knowledge.” [16:29] - “Ignorance isn't the absence of knowledge. Ignorance is the absence of relationships.” [26:15] - “Be open and aware of all the different possibilities. And part of that involves making your intentions known.” Our Guest Victor Udoewa is Chief Technology Officer, Chief Experience Officer, and Service Design Lead of the NASA Small Business Innovation Research (SBIR) and Small Business Technology Transfer Research (STTR) programs. Before joining NASA, he was director of strategy at 18 F, a civic consultancy for and inside the federal government. He also worked as a global education and instructional designer and training development specialist at Google, where he created learning experiences for people in low to middle income countries around the world. He occasionally teaches math and education teachers, conducts medical and engineering research and serves as a certified help crisis and trauma counselor.  Resources & Links Victor Udoewa LinkedIn: https://www.linkedin.com/in/udoewa/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Ever wonder what exactly does a Chief Marketing Officer do? How do they define their role as a storyteller and as an engine of growth? How do they create culture centric lifestyle brands? Today's special guest, Marisa Thalberg answers all these questions and much more! In this week's episode, Shawn sits down with Marisa to talk about the role of the CMO and how they fare against the new kid on the block, the new title to emerge in recent years – the Chief Experience Officer. In This Episode: (02:30) – Expanding on the role of a Chief Marketing Officer. (03:27) – Becoming a storyteller and an engine of growth.  (05:54) – How to create culture centric lifestyle brands. (10:38) – On thinking bigger and broadening her focus. (15:30) – Chief Marketing Officer vs Chief Experience Officer  (19:10) – The challenges of being an executive mother. (23:33) – Marisa's advice to her younger self. (26:59) – The best leadership advice Marisa has received about leadership. (29:44) – The Combustion Questions What We Learned from Marisa Thalberg The CMO's role is to be an engine of growth. Marisa loves the intersection of human psychology, business, and culture. Her best work has been with Estée Lauder, Taco Bell, and Lowe's. She's been passionately advocating for executive moms for over 20 years. Notable Quotes [04:50] - “It's really essential for colleagues, boards, and CEOs to understand that any good marketer is indeed an engine of growth.” [13:43] - “We kind of glorify high risk, high reward, and we forget to remind people that sometimes, risks are risky for a reason.” [20:09] - “You have to be willing to live in a little bit of the chaos of something new and the process comes later.” [25:23] - “We all have different journeys. Embrace it and be proud of it, and continue to find ways to create more impact.” [28:23] - “You can't really talk down to people and expect them to then rise up.” Our Guest Marisa Thalberg is a maestro of marketing. She has been named “50 Most Influential Chief Marketing Officers in the World” by Forbes. Business Insider puts her in their top 25. She has also been named Adweek Brand Genius and Industry Drive Marketing Executive of the Year. She's led brand and marketing efforts at organizations that include Estée Lauder, Taco Bell and Lowes. Marisa specializes in building brands across a range of industries.    Resources & Links Marisa Thalberg LinkedIn: https://www.linkedin.com/in/marisathalberg/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Innovation is at the forefront of our success. It affects every aspect of our lives be it health, agriculture, transportation, or technology. The human mind is curious by design and our desire to seek out better, more efficient solutions to our everyday problems is the reason we enjoy the lifestyle we live in today.  However, new innovation also brings about new challenges which in turn demand more innovation in order to be successfully negotiated. There is an ever present need today for companies and organizations to be maverick-minded and human-obsessed in order to improve the Experience Ecosystem™. In today's episode, Shawn Nason sits down with Theo Edmonds to talk about transformational creativity, courageous imagination, and leadership. Theo is a skilled, energetic, Cultural Futurist™ and innovator with 25 years of senior level strategic national and international experience spanning the private, public, and non-profit sectors. In This Episode: (02:30) – How Theo's background fuels his innovation insights. (04:50) – Talking about organization end goals and creativity. (11:09) – Defining what courageous imagination means. (12:45) – Theo recalls a quote from George Sparks. (25:23) – On leaders being maverick-minded and human-obsessed. (26:19) – Theo talks about neuroscientist Vivian Ming. (37:15) – The best advice Theo has received about leadership. (38:05) – The Combustion Questions. What We Learned from Theo Edmonds Gen Z will make up 20% of the workforce by 2025. Digital tools are the bread and butter of contemporary society. Courage and imagination are measurable. Transformational creativity is already happening all the time. Notable Quotes [19:17] - “Courage and imagination are scientific concepts that come from across many disciplines, but there's also an art to both of those things.” [25:38] - “Being a maverick could produce divergent ideas, but there comes a point when you have to produce convergent goals.” [36:29] - “Human instincts are human instincts.” [37:18] - “Leadership is a dialogue, not a monologue.” Our Guest Theo Edmonds is the directing co-founder of CU Denver's Imaginator Academy, a cultural analytics strategy and futurist innovation hub. Theo works with global networks of entrepreneurs, companies, scientists, artists, creative innovators and changemakers of all kinds to find hidden opportunities that others miss. Resources & Links Theo Edmunds LinkedIn: https://www.linkedin.com/in/theoedmonds Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What does it mean to be successful at marketing? How do you run a successful marketing campaign? Companies spend millions of dollars trying to find answers to these questions. Many regard the whole concept of marketing campaigns as dark magic. In reality, it can be sized down to an exact science; as exact as conducting a symphony according to our guest today. In today's episode, Shawn Nason sits down with marketing expert Ali Jawin to discuss the need for brand awareness in today's highly competitive, ever-demanding B2B and B2C space. In their detailed interaction, Ali details insightful methodology and even personal struggles she had to go through to make sure that the show must go on. In This Episode: (02:06) – How Ali tells people what she does for work. (05:24) – On closing the gap between brand management and actual experience. (07:40) – What can other industries learn about brand awareness? (10:10) – Reflecting on how ballet and a doctorate degree played into her success. (14:09) – Other experiences that helped Ali reach the top of her career. (16:47) – Can large corporations be maverick-minded and human-obsessed? (20:19) – Every organization should do this one thing to improve its reputation. (23:40) – The Combustion Questions What We Learned from Ali Jawin Ali went into marketing thinking that she wouldn't need to do math. Her mind has no limit on the number of things it can worry about at any given time.  One of the reasons for the success of the marketing campaigns she led was that she worried about every single detail. She didn't complete her PhD in Philosophy because she realized almost any other career was a better one. Notable Quotes [02:22] – “I see myself as a conductor and that my department is the symphony. That we get the score or the strategy that I have worked on with the rest of the executive leadership team and then it is my job to go make sure that my department executes everything as they should be. So Creative is the strings and Operations are the winds, but they all have to work together at the same time.” [05:49] – “When you think about reputation, it is that your brand is the promise that you make; and your reputation is that people actually think you are living up to that promise.” [20:36] – “Become a brand that people want to spend time with.”  [24:07] – “Your employees are your best underutilized brand representatives. They live and breathe it. So, get them to do that.” [27:02] “Don't let your own head get in the way of it. Acknowledge the fear, but use that to make you better at what you're doing, not get in your way.” Our Guest Ali Jawin is on a mission to demystify the processes that drive marketing success. Having built her career designing growth strategies and programs for digitally focused global organizations, she blends in a bottom-line approach with a talent for igniting brand recognition through impactful marketing campaigns that deliver quantifiable results on a global scale. Ali is Senior Vice President for global marketing company RepTrak where she is responsible for scaling the organization's global footprint and go-to marketing strategies. She has deep expertise that expands growth, marketing, marketing automation and customer acquisition for B2B and B2C. Resources & Links Ali Jawin LinkedIn: https://www.linkedin.com/in/alijawin/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Experience is everything and it is a well-known fact that healthcare experiences can be absolutely horrendous at times. There is an ever-present need for all aspects of the healthcare Experience Ecosystem™ to work in sync with one another as our guest on today's podcast will point out.  In today's episode, Shawn Nason sits down with healthcare expert and longtime friend, Sid Stolz to talk about making experiences better for people who have given up on achieving wellness; what are some of the challenges facing healthcare today; and how Sid's company Blue Zones is incorporating the maverick-minded and human-obsessed mindset to ensure that people are better informed of the choices they have and the choices they can make.  In This Episode: (02:08) – Sid talks the best part about being at Blue Zones. (03:38) – The secret sauce for making healthcare experiences better for people. (07:45) – What other companies can learn from what Blue Zones is doing. (11:35) – On taking the leap from Economics to Health & Wellness and to Experience & Design.  (16:35) – Making people in healthcare more maverick-minded and human-obsessed. (20:16) – How does the new Blue Zones center incorporate the maverick-minded mindset? (22:43) – Sid's advice to people who are just starting out in this space. (25:11) – The Combustion Questions. What We Learned from Sid The original Blue Zones were created naturally by the environment and by the cultures such as Japan, Costa Rica, Italy and Greece, and even California. The key to having a good experience in wellness is to have a provider who understands where you are in the journey and then create a plan that is personalized to you rather than the masses. Simplify the experience. Don't make it complicated. Sid's friends constantly reach out to him about their healthcare situation or issues. Notable Quotes [04:25] – “The key to having a good experience of wellness is to understand where you are on the journey and to have a provider or a service organization that understands where you are in the journey and then create a plan that is personalized to you.” [12:12] – “It goes back to that purpose and impact. What do I get out of bed for everyday and then am I going to make my life better, your life better, or somebody else's life better. I love helping people.” [21:30] – “There is a lot of noise out there Shawn, in the marketplace. How do you know what's real? How do you know what's fake? How do you know what's helpful to your body and to your wellness journey and what's hurtful? And we have clinicians behind us who help us make that decision.” [23:48] – “I think it's making it simple and manageable so that people continue the experience. You need to make the experience positive, and I think the best way to make the experience positive is to simplify it and to make people understand it.” Our Guest Sid Stolz is the chief design and experience officer for Blue Zones, an organization that creates programs that transform wellbeing everywhere and at every level. Over his 35-year career, Sid has served in numerous companies such as United Health Group, CVS/Caremark, and Chip Rewards. He also serves on the board of Vesper Society, a nonprofit that focuses on health and justice in underserved communities. Resources & Links Sid Stolz LinkedIn: https://www.linkedin.com/in/sidstolz/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

As consumers, we rely heavily on our experiences when determining whether a product, place or service is good or bad. By creating positive experiences, brands can really establish themselves in their target niche. One way to go about it is by creating special moments and by providing enhanced comfort and ease of access that would invoke a sense of joy and happiness within a customer.  In today's episode, Shawn Nason speaks with Lisa Holladay about improving customer experience with big brands by creating pleasant experiences and delightful moments. He also talks to her about her career evolution from a degree in Education to Chief Experience Officer at Tiger 21.   In This Episode (02:00) – Lisa on how she tells people about what she does. (05:04) – What's unique about navigating experience with customers of luxury brands. (07:55) – The 3 fundamental design principles. (08:54) – How Lisa got into this business of creating experiences. (11:33) – How Lisa's past roles have prepared her for today. (16:21) – Lisa discusses being maverick-minded and its positive impact. (19:52) – The best advice Lisa has received about leadership. (23:22) – The Combustion Questions. What We Learned from Lisa View the world with compassion and curiosity rather than criticism.  Intern at companies and organizations that you are passionate about. If you are young enough to be going to college, take a few courses. As leaders, be empathetic and listen first and give direct feedback. Notable Quotes [05:24] – “I think anytime you are asking people to give up their time regardless of whether it is a luxury consumer or not, it is super important what type of experience you are delivering. No matter how much money any of us have, we can't buy more time. So, time is super valuable.” [06:25] – “What I try to instill in our team is genuinely caring about every single individual. Because we are smaller, we should be able to take the time to really individualize that experience and their member journey with us.” [11:35] – “Even when I didn't have a great leader, I was learning and I was always thinking if I am ever in this situation or have the privilege of leading other people, what am I going to take away from this that's the good or the bad.” Our Guest Lisa is Chief Experience Officer at Tiger 21, the premiere membership organization for high-net-worth wealth creators. She is responsible for optimizing member experience particularly along the dimensions of learning, access, and connection. She curates an integrated portfolio of high-end member programs resulting in engagement and retention. Before Tiger 21, she held leadership roles in branding, advertising and PR at luxury brands like Mercedes Benz and Ritz Carlton. Resources & Links Lisa Holladay LinkedIn: https://www.linkedin.com/in/lisa-holladay-7b39154/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What does it mean to use tragic circumstances as a means to serve others?   How can men take the fear, uncertainty, and vulnerability that often accompany their darkest moments and turn it into a chance to connect with others and free themselves of the social stigma surrounding men and being vulnerable? Beyond this, what does it look like to create an environment where men can be vulnerable and open without fear of criticism or judgment? Shawn Nason speaks with Trevor Maxwell on today's episode to discuss his journey as a cancer survivor, what it was like to overcome his darkest moments, the mental health component that often goes unnoticed in illnesses like cancer, and how he used his cancer battle as a springboard to set an example and serve others in a similar struggle. In This Episode (2:21) What Trevor does at Man Up To Cancer and why he does it (6:00) How healthcare organizations could better meet the needs of men with cancer and other serious illnesses (7:35) Understanding how cultural conditioning influences the needs of men vs. women  (9:14) Oftentimes, men don't have the available resources to have their emotional needs met (12:18) Why Trevor created The Howling Place (15:34) How Trevor's background helped him write his book, Open Heart, Warrior Spirit. (18:26) Finding your people: using social media to build a community (21:28) Trevor on his “Shawshank Moment” (25:41) What healthcare professionals need to know to help patients (27:15) Trevor's advice for people who want to turn their life experiences into something that serves the world (29:35) The Combustion Questions What We Learned From Trevor Men are culturally conditioned to see asking for help as a sign of weakness, so even in cases such as a cancer diagnosis, men are more prone to isolate and “tough it out” than women. There is a gap in healthcare organizations, leaving the mental health component often undervalued despite the heavy emotional burden that accompanies illnesses like cancer. Men crave a space that allows them to share struggles with other men who understand their struggles and can offer support and understanding. The best time to start turning your life experiences into something that serves the world is right now - start where you are. Notable Quotes [4:41] “The cancer world needs guys who are going to step up, be honest about it, start talking about it.” [7:10] “A lot of us have been conditioned to think that if we ask for help, that that is weakness.” [20:33] “I needed to connect with others who were around the same age, you know, raising kids, going through the same challenge, like to know that I wasn't alone.” [27:02] “If we're gonna enter this era of precision medicine, we need to do it so that everyone gets on the train.” Our Guest Trevor Maxwell is the owner of Maxwell Media and PR, which is a media/public relations consulting firm. He is also an author and founder of Man Up To Cancer, a purpose-driven company that sets out to inspire men to forge connections and avoid isolation when battling cancer.  With a background in consulting, writing, journalism, public relations, and being a survivor of stage 4 colon cancer, his focus is changing what the phrase “man up” means in the context of fighting cancer. He believes men are stronger as a pack than flying solo as a lone wolf. Trevor works tirelessly to spread the message that if you're a man battling cancer, you are not alone.  Resources & Links Trevor Maxwell LinkedIn: https://www.linkedin.com/in/manuptocancer Website: https://www.manuptocancer.com/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What does it mean to optimize to embrace a customer-obsessed mindset in your company?  While many corporations spend money and time focused on maximizing profits alone, is it possible to focus on creating a positive customer experience while producing a positive ROI executives need to see? Beyond this, what does it look like to maximize the human experience within a highly regulated industry that incorporates extraordinary care for the employee and the customer? Shawn Nason speaks with Amy Shore on today's episode to discuss her journey from customer-adjacent roles to being the Executive Vice President and Chief Customer Officer for Nationwide and how that journey has influenced her trend-setting approach to maximizing customer acquisition and retention by being customer-obsessed and maverick-minded. In This Episode (2:03) Amy discusses her journey to being a CCO right before COVID struck (5:00) Amy discusses the continuum of the human experience across CX and EX  (8:00) How to measure customer experience and convey that benefit to executives (09:11) A company using the word “extraordinary” in its mission statement sets a high bar (12:18) How customer-adjacent experiences influenced Amy's maverick-mindset as a CCO (14:20) The keys to being maverick-minded in a highly-regulated industry like insurance  (16:14) Rewarding and recognizing wins within the industry (18:18) Amy's best piece of advice about leadership (21:40) The Combustion Questions What We Learned From Amy To get to the role of CCO, spend time deep-diving into what the role entails, and do not be afraid to cold call people further along than you for advice. Even a challenge such as COVID has benefits if you are willing and able to think outside of the box and work as a team. If you are going to use the word “extraordinary” in your mission statement, you need to have a plan in place to meet those high expectations. You do not need to spend lots of money to reward and recognize small wins in your industry - you just need to demonstrate appreciation in a meaningful way. The best leaders create followership. Be a leader in the mind of those who follow you - not just a leader in your own mind. Notable Quotes [8:57] - “A good customer experience doesn't cost - it pays.” [9:18] - “When you are a company that puts words like extraordinary care in your mission statement, you know that sets a very high bar, and it provided a significant amount of air cover.” [12:55] - “Even when I was leading product development or pricing teams, understanding and thinking about how this connects to customers really matters.” [15:14] - "Some of the most maverick-minded things we did back in the early days was identifying what we could stop doing, and building on that - building momentum and getting wins, built this flywheel of momentum.” [19:03] - “When you are a leader, the most important thing that you need to do is to regularly look over both of your shoulders to make sure there's actually someone behind you.” Our Guest Amy Shore is Executive Vice President and Chief Customer Officer at Nationwide, one of America's leading insurance and financial services companies. With a background in customer service and leadership, her focus is developing and executing customer strategies to maximize customer acquisition and retention. She believes our differences make us stronger together, and this belief is reflected in her trend-setting work at Nationwide.  Resources & Links Amy Shore LinkedIn: https://www.linkedin.com/in/amy-shore-5aa06b33/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What does it mean to optimize the employee experience at your company?  While many corporations spend money and time marketing their business to consumers, can that same effort and intention be applied to making your workplace a suitable and appealing place to be?   Beyond this, what does it look like to lead a team well, affirm their stories, maximize their potential, and equip them with the tools to succeed?  Shawn Nason speaks with Cheryl Whiting-Kish on today's episode to discuss her beginning as a Hooters Girl, the leadership experience she gained on the way to becoming HOA Brands' current Chief of People Officer, and more.   In This Episode (2:16) Cheryl discusses how her beginning influenced where she is today (3:56) How restaurants can improve the employee experience  (5:59) Cheryl recalls a time when this experience mentality made a difference (8:09) Cheryl's role as a consultant on a Hooters casino project (10:55) What she learned from working in Operations  (13:08) How executives can push ahead and move into the future  (15:39) Preconceived notions about the Hooters brand (19:55) Best advice Cheryl received regarding leadership (21:17) The Combustion Questions What We Learned From Cheryl Businesses have to put money and effort into making a workplace and employee experience optimal and appealing.  It's important to pay attention to who people are as individuals and their potential.  Read, research, and stay on top of what future generations like and want. Build those things into your programs NOW.  Shine a light on the stories of your team members.  Know thyself and that you are amazing!  Notable Quotes [04:47] - “If you want to get the results that you're going for externally, then we have to make it just as much fun, just as appealing, just as exciting as we would to the external customers.”  [05:17] - “Experiences drive beliefs, and beliefs drive behaviors.”  [07:22] - "What really drives us as human beings is knowing that we're part of something bigger than ourselves." [20:18] - “We cannot lead if we don't start with self first.”  Our Guest Cheryl Whiting-Kish is the Chief People Officer at HOA Brands, which operates and franchises close to 400 Hooters restaurants in 38 states. With a background in consulting and leadership, her focus is identifying talent and giving team members the space and freedom to shine, grow, and become whomever they want to be, wherever their path leads them.  Resources & Links Cheryl Whiting-Kish LinkedIn: https://www.linkedin.com/in/cheryl-whiting-kish-0ba7b01 Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Interview with Andrew Jones of Mofi Electronics. We visit Andrew Jones' (ELAC/KEF/Pionneer) design office in Beverly Hills to get an exclusive first look at his new Source Point 10 concentric loudspeaker, the first release under the new MoFi Electronics brand. Andrew gives us all the updates on the new monitor-sized two-way and devulges his philosophies when it comes to material choice, bracing, crossovers, form factor and more.  If you are attending Capital Audiofest this weekend, please swing by the Wilson Room and see this show's sponsor, Doug White and The Voice That Is. Doug will showcasing the new Tidal Piano G3 loudspeakers (and Critical Mass Systems Ultra Q Rack) in their first US appearance.  S8E6 Sponsors: THEVOICETHATISdotCOM - For The Love Of Music ZUAUDIOdotCOM - Any music, amp or room, there's a Zu for You VONSCHWEIKERTAUDIOdotCOM - VSA Loudspeakers SCHIITdotCOM - Audio Components Designed & Built in California & Texas, Starting At $49

What does product marketing have to do with customer experience? It's not enough that customers are aware of your brand's existence, as a marketer, you have to know your product really well, experience the end-to-end process, and figure out a way to make the consumers fall in love with what you do. In this episode, Shawn Nason and Robin Daniels discuss a marketer's role in ensuring a good customer experience, leading with positive and fearless impact, and providing magical moments to your consumers. In This Episode (02:20) - Robin's 2.5 IPOs (05:34) - From converting a prospect to ensuring a good customer experience (07:31) - The best kind of customer experience (10:37) - Robin's long journey leading to his current role (14:32) - The difference between understanding a brand's existence vs falling in love with what the brand does (19:52) - Merging the roles of CMOs and Chief Experience Officers (23:48) - How can organizations help develop radical relationships? (29:24) - Robin's advice to his younger self from 20 years ago (31:51) - The Combustion Questions What we learned from Robin The need for marketers to experience the end-to-end process. Understanding what customer experience is about – focusing on their experience, not our experience. Being an easy partner to work with is also an important part of customer experience. The best marketing engine you can create is word of mouth. Your communication skills will either make you succeed or fail in business. Notable Quotes [06:18] - “The best marketers I've known, they also take the time to learn the product and stay with it.” [07:34] - “The best marketing and the best kind of customer experience is about, how do you remove the friction points at every step of the way?” [11:22] - “I was always more driven by the potential of what could be, than the fear of just staying stale.” [20:01] - “Experience is such a part of creating a brand that people fall in love with, but also creating very strong word of mouth.” [29:32] - “If you really wanna see your career take off, it doesn't happen if you just do the bare minimum. You have to go all in.” Our Guest Robin Daniels is a three-time Chief Marketing Officer, and a veteran of 2.5 IPOs, and currently serves as an advisor to fast-growth companies around the world. He spent more than 20 years in marketing and growth leadership roles at such companies as Salesforce, Box, LinkedIn, Matterport, and WeWork. His areas of expertise include product marketing, brand-building, and sales transformation, among many others. Resources & Links Robin Daniels LinkedIn: https://www.linkedin.com/in/robingdaniels/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

How can we elevate the human experience in healthcare? COVID-19 has immensely affected the healthcare system, but how can it shift from the changes brought by the pandemic? Hospitals and systems really need to think about the experience of the patients, especially today in this new generated focus. So what is the role of Chief Experience Officers in breaking down these silos in healthcare? Is there still a space for collaboratives? How can we keep the human experience at the forefront? Join Shawn Nason as he talks to Cassandra Crowe to learn more. In This Episode (02:17) - Cassandra's transition to Sharp HealthCare in 2020 (05:42) - Breaking down the silos in the health system (10:08) - Cassandra's childhood dream, and her journey to becoming a CXO (14:09) - Working in an organization that does experience as a strategy (15:50) - The most important thing Cassandra learned as a certified patient experience professional (18:53) - How can we keep the human experience at the forefront? (21:15) - An experience idea that healthcare should emulate from another industry (22:59) - The best advice Cassandra has ever received about leadership (24:11) - The Combustion Questions What we learned from Cassandra Experience officers as bridge builders, dot connectors, and collaborative formers. You should expect good service when you walk into a healthcare organization. Experience is connected to everything that you do. In terms of creating a good experience, a lot of it is intuitive and based on regulations. The need to put experience design methodology at the forefront of your brain in everything we do. Notable Quotes [08:25] - “Our job is to make sure the work is meaningful and connected to a bigger strategic objective.” [16:27] - “In the healthcare space, letters behind your name mean a lot to certain people.” [17:29] - “If you're not sure where I fit, then we won't ever get to success.” [23:01] - “You don't have to have a title to be a leader, you have to have heart for people.” Our Guest Cassandra Crowe serves as chief experience officer at Sharp HealthCare, her latest stop in 20+ years of leadership in patient experience and service excellence. She is a dynamic professional with a proven track record of elevating the human experience through collaborative relationships, and high-impact strategies and initiatives. Resources & Links Cassandra Crowe LinkedIn: https://www.linkedin.com/in/cassandracrowemba/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

If you want to build an outstanding Experience Ecosystem™, understanding your customers is critical. But this is often easier said than done. Data and research can be difficult to mine for the right insights. Monitoring the metrics of a product life cycle can take your focus away from the end consumer big picture. Company leaders need to learn the importance of keeping their focus on the needs of the people they serve, finding the right problem, and designing the solutions for it. What are the principles of a priceless customer experience? How can you understand your customers more? Is there a place for maverick-minded people in the financial industry? Shawn Nason talks to Greg Boullin to learn more. In This Episode (02:19) - Greg recalls the best day he's had at MasterCard (03:57) - The key elements of good in-person research (09:17) - Using experience design to be a force for good (13:09) - MasterCard is more than just a credit card company (14:56) - Greg's advice to leaders of B to C to B companies (17:01) - Maverick-minded people in the financial industry (19:09) - How can we create more human obsession in the financial industry? (20:44) - The best advice Greg has ever received about leadership (22:36) - The Combustion Questions What we learned from Greg The importance of listening, observing, and trying it yourself when doing research. Act with purpose, lead with the heart, and make a positive impact. CX is about remaining genuinely focused on the needs of the people that you serve. The purpose of a business is to create a customer. The need to understand and respect different cultures. Notable Quotes [07:55] - “If you get more participation from engineers, product managers, executives, the investment follows.” [10:23] - “It's time for doing well by doing good to become business as usual.” [14:57] - “Ultimately, you need to be focused on what delivers value for the end consumer.” [17:40] - “Maverick mindset allows us to accelerate vitality for the business.” [22:00] - “Get experiences of lots of different cultures and that will accelerate your learning and your career potential as it relates to leadership.” Our Guest Greg Boullin is the Senior Vice President of Experience and Innovation at MasterCard. Greg and his team are charged with de-risking the introduction of new products and services through customer-centric research and insights in close collaboration with experience design, engineering, and product teams. Resources & Links Greg Boullin LinkedIn: https://www.linkedin.com/in/gregboullin/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

This EP LC looks to make amends with his past while coaxing Bakko to reveal some past shittery. Bakko has breaking War Babies news. An Elderfest Announcement. Wolfgang Van Halen needs to take a timeout. Tommy Lee gets into the boutique pastry game. Corey Feldman has another abuser to expose. The MoFi vinyl scandal. Adam Levine is still a douche bag. And somehow... more. Pantheon PodcastsReach out to us!Rate, review and subscribe at Apple Podcasts: Cobras & Fire: Comedy / Rock Talk Show on Apple PodcastsJoin our fanpage on Facebook: (2) Cobras ON Fire: Private Group | FacebookClick like and follow on Facebook: (2) Cobras & Fire: Rock Podcast | Chicago IL | FacebookFollow us on Twitter: Best Hard Rock & Metal Podcast (@CobrasFire) / TwitterSubscribe to our YouTube channel: Cobras & Fire Rock Podcast - YouTubeEmail us: loosebakko@gmail.comBuy a shirt!: Cobras & Fire Store - Comedy Rock Talk Show | Best Hard Rock Metal Podcast (cobrasandfire.com)Stitcher: Cobras & Fire: Comedy / Rock Talk Show on StitcherSpreaker: Cobras & Fire: Comedy / Rock Talk Show | Listen to Podcasts On Demand Free | TuneInFind it all here: Cobras and Fire Podcast - Comedy Rock Talk ShowMusic:Husker Du - Sorry SomehowI Love Rich - Rock N Roll Is Gonna BurnMassive Wagons - Professional CreepOzzy Osbourne - Degradation RulesThumpasaurus - Struttin'Clutch - We Strive For ExcellenceAlice Cooper - Under My WheelsWillie Nelson, Jon Bon Jovi & Richie Sambora - Always On My Mind

If you get the human experience right, you'll get the numbers that you need. Customers and employees should never be disconnected in any way, shape, or form, no matter what industry you're in. It is crucial for leaders of organizations to think about how they can create delightful experiences for human beings that engage with their brands. The question is, what is the secret sauce for designing for humans? What does it mean to have an outside-in approach? How do we pull the three concepts of employee experience, customer experience, and brand experience together? Join Shawn Nason and Aarthi Murali as they discuss all this and more. In This Episode (02:11) - What does Aarthi's average week look like? (05:02) - Aarthi's approach to human experience (07:53) - Should the Chief Customer Experience Officer report to the CEO at an organization? (10:17) - The outside-in approach versus the inside-out approach (13:22) - Why Aarthi joined M&T Bank (17:34) - Aarthi's journey and how it influenced her role today as a Chief Customer Experience Officer (22:10) - The advice Aarthi would give to people who want to be in a similar role in the industry (23:35) - What is Aarthi's next big idea? (25:45) - The Combustion Questions What we learned for Aarthi In any industry, you can't decouple customers and employees. The outside-in approach – putting ourselves in an empathetic lens. The further away you go from customer-facing roles, your customers tend to be different. What's most important is to think about beliefs and behaviors. The Chief Experience Officer role should be responsible for pulling together the three concepts of experience: employee, customer, and brand. Notable Quotes [06:25] - “I've been very much on this mission to connect the dots and make sure that when we think about experiences, it's human experiences and designed for humans.” [09:14] - “It's incredibly important that the (Experience Officer) role is empowered, has complete decision rights and has full empowerment to drive the change.” [12:31] - “Experiences are a set of choices that you allow the customers to make that delight them.” [15:29] - “It is very important for every single employee in that journey from front to back to connect to understand their piece of that journey.” [22:11] - “One of the things I would say is incredibly important in any role, especially for this role, would be to have an incredibly open mind and a growth mindset.” Our Guest Aarthi Murali is M&T Banks' first Chief Customer Experience Officer. She focuses on enabling teams across the enterprise to design delightful end-to-end experiences for customers, while building out capabilities to support them. She is a customer fanatic at heart and in practice, and believes that taking an outside-in approach is key to making a difference in people's lives. Resources & Links Aarthi Murali LinkedIn: https://www.linkedin.com/in/aarthi-murali-0a6b90/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

A consumer's first exposure to the brand is always important. With every new generation that comes up, brands should never assume that these people already know what you're offering to them. How do you create that first touch in trying to bring a customer into the fold? How do the three pillars of content, messaging and value work together to build the right experience? What is an “experience toolkit,” and how can you use it to strengthen multiple verticals across your entire Experience Ecosystem™?  Join Shawn Nason and Fred Gerantabee explore all this and more. In This Episode (02:23) - Fred's experience of diving into a new industry with his foundational toolkit (06:17) - The right product, right message, and the right experience (09:34) - How do you build the right experience for your customers? (14:30) - Fred's transition from the tech industry to becoming a CXO (19:08) - How Fred saw technology outside of a box (22:15) - Beating the adoption curve in digital innovation (23:49) - How becoming a CXO culminated everything Fred has done in his career (25:10) - Fred's advice to someone starting out in experience design (27:04) - The Combustion Questions What we learned from Fred You have to be very much forward facing with consumers. Understanding what is the environment in which you're working The success of things should always come from a collective effort The CXO is the connector in any organization Always think about what you would want to see as a shopper. Notable quotes [06:49] - “If it is something where you are bringing consumers into a new category, how do you convince them that it's the right time to enter and it's the right product to meet?” [09:48] - “The success of things that I look to bring to the market are not solely mine.” [12:03] - “It's for me to work with my colleagues and create those relationships that we embark on together to say, to achieve these things, we need to do all of this together congruently.” [21:33] - “The evolution of your brand is not just about yet another campaign or another stunt. It is about creating the coolest products that you can put out in a number of channels in the market.” [23:56] - “To be a CXO, you have to definitely be a generalist in many senses. You have to understand how the different pieces come together.” Our guest Fred Gerantabee is the CXO of FGX International, which is part of eyewear giant EssilorLuxottica. He is an award-winning technologist, author and executive whose career has spanned the client, platform, and agency worlds across a variety of verticals. During stints at Walt Disney Internet Group, WPP, and FGX, Fred has focused intensely on leveraging digital platforms, product development, and brand to create amazing first-touch experiences for consumers. Resources & Links Fred Gerantabee LinkedIn: https://www.linkedin.com/in/fredgerantabee/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Interview with legendary speaker designer Andrew Jones of MoFi Electronics. Andrew joins the podcast again to do a deep dive into the design elements of speaker cabinets. His history creating speakers spans the years making iconic hifi from the likes of ELAC, KEF, TAD, Pioneer - just to name a few. In this episode we expore topics like how to get bass out of small sizes, how much damping is the correct amount, what designs have proven to be the most useful for certain scenarios and more. It is pretty much everything you ever wanted to know about the precious enclosures we cradle our drivers in, and maybe a little bit extra for good measure.  S8E4 Sponsors: ZUAUDIOdotCOM - Any music, amp or room, there's a Zu for You PURISTAUDIODESIGNdotCOM - Let Us Connect You To The Music! INNUOSdotCOM - Listen From Within SCHIITdotCOM - Audio Components Designed & Built in California & Texas, Starting At $49

One of the many important things that businesses need to learn is to have the right discipline in knowing your signature identity as a brand. Are you the disruptor, or are you being disrupted? If your answer is neither, that is going to be a big problem. How do you build an experience-based brand? How do you make your employees and leaders more productive? And most importantly, how do you weave purpose into leadership? Join Shawn Nason as he talks to trailblazer and acclaimed futurist, Antonia Hock. In This Episode (03:25) - You're either disrupting or being disrupted (04:35) - Having a signature identity and building your brand around it (06:23) - Building an experience-based brand and investing in customer experience (08:21) - The future of consumer behavior and what it means for businesses (12:43) - How customer centricity came into focus on Antonia's journey (14:55) - Having a maverick in C-suites of established companies today (17:38) - How can leaders within an organization create better experiences all around? (20:42) - Leading with the purpose behind the work (23:58) - The Combustion Questions What we learned from Antonia If you're doing customer experience as a program, you're going to lose. COVID allowed us to reimagine connections Invest in career development and employee development Think about purpose and how to weave it from top to bottom Having a questioning mindset that is tied to purpose Notable quotes [07:23] - “When you think about an experience-based brand, that is a leadership team that is thinking about the consumer first and building it into everything they do.” [10:01] - “More and more businesses are exploring this concept of purpose. That's another great consumer behavior trend.” [16:19] - “If you're going to embrace a maverick, you have to be ready for what they're bringing in their toolkit.” [19:23] - “Invest in great skill development and in portable things that make your employees more productive and leaders more productive.” [20:42] - “Leading with the purpose behind the work gets at the root of a lot of things that teams are really looking for right now.” Our guest Antonia Hock is a trailblazer and acclaimed futurist in the world of organizational transformation, leadership excellence, and building experience-based brands. Her career is rooted in building cultures of customer-centricity, implementing game-changing leadership strategy, and innovating customer experiences, all with an emphasis on tangible results and lasting impact.  Before launching Antonia J.A. Hock & Associates as a global consulting firm focused on transformational leadership and innovation, Antonia spent six years as the Global Head of The Ritz-Carlton Leadership Center. Her FutureForward™ program is a practical and actionable approach focused on leadership development, the future of consumer behavior, and how to navigate disruption. Resources & Links Antonia Hock LinkedIn: https://www.linkedin.com/in/antonia-hock/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

If you went to two different coffee shops that both had the same quality of coffee for the same price, which would you choose over the other? And more importantly – why?  It all comes down to the customer experience – and being able to answer “why” is the key to any company's CX. Join Shawn Nason and Gene Lee to discover how employee trust, culture and buy-in impact CX, why good CX is more human-obsessed than customer-obsessed, how to start figuring out the answer to your business' “why,” and more. In this episode (02:22) - Explaining the value of CX (04:21) - Everybody needs to be part of customer experience (05:03) - Building the trust in an organization (06:44) - The mistakes that Gene went through, and how he was able to turn things right (12:13) - How Gene's previous career experiences led him to his current role in CX (19:46) - Creating more human obsession in the industry (24:14) - Gene's advice to himself as he was starting out his journey in CX (25:26) - The Combustion Questions What we learned from Gene Once you get past the “why” and buy-in, it then becomes about trust. Adoption is key, not just the understanding of concepts. Having the right culture is what it takes to get CX done The importance of empathy and understanding what your customers go through. Notable quotes [05:09] - “Once you have the trust, the who, when and how, becomes a lot easier.” [05:33] - “You gotta build your trust with your peers, stakeholders, and partners.” [08:03] - “Don't fall in love with the tool and try to convince the organization, use it and show them the value of it.” [21:05] - “Bring the customer in as you concept and co-create. Be closer to the customer.” [23:13] - “You have to go slow to move fast and really understand the problem and understand what areas of experience that we can move the needle.” Our guest Gene Lee is the Vice President of experience design at Autodesk where he leads a talented, multidisciplinary team responsible for delivering a seamless end-to-end customer experience across the entire digital customer lifecycle. Previously, he served as chief experience officer at Mailchimp, and also had the opportunity to work at Sony PlayStation, Nickelodeon, Scholastic, Landor, Y&R, among many other great brands. Resources & Links Gene Lee LinkedIn: https://www.linkedin.com/in/gene337/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

In every industry, there's always more than one type of person, customer or title that helps shape the Experience Ecosystem™. In healthcare, it's been known as “the patient experience” – but now, as leaders begin to look at the way providers, employees, patients and their families all  impact a hospital's ecosystem, the human experience has become more apt.  Why is focusing on the human experience critical in every industry? How do you measure the value and ROI of such a subjective thing in a metrics-obsessed world? What do you need to know to leverage the human experience in your company's ecosystem? Join Shawn Nason and Nicole Cable to learn more. In this episode (01:57) What drew Nicole back to healthcare (05:09) What human experience looks like in a healthcare setting (10:30) Keeping leadership focused on human experience, not just metrics (16:43) The ROI of experience in healthcare (22:15) How diversity helps an organization stay human-obsessed (26:04) Nicole's advice for those in CX (29:04) The Combustion questions What we learned from Nicole Connect with and learn from other human-obsessed individuals in your field. Diversity matters, and helps you learn from others with unique or different experiences. Everybody's experience – not just the patient – matters in the healthcare Experience Ecosystem™. Notable quotes [06:02] – “The one thing that we did religiously was our team members always came first. So I am of the mindset that if you don't take care of the team members, they're not gonna take care of a patient.” [13:24] – “The saying that I hear all the time is ‘Nothing about me without me'. Don't do anything for me without my input and I feel like that's important from a patient experience perspective.” [24:33] – “Don't ever have a fear to speak up because what you give us may be the differentiator for everything that we do. No idea is a bad idea, and all voices are welcome and heard.” [25:57] – “I think you have to be willing to go out there and do things that some people might think you're crazy for doing it, but if it's the right thing to do, you need to stand by it.” [27:00] – “You have to be willing to humble yourself to know you don't know everything cos no matter what they say I am, I am still learning and growing in my world.” Our guest Nicole Cable is the Chief Experience Officer of CareMax, Inc., which is a network of value-based clinics providing primary care, dental care, social services and more. Previously, she served as the Chief Experience Officer of InnovaCare Health.  Resources & Links Nicole Cable LinkedIn: https://www.linkedin.com/in/nicolelcable/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

This week we are back from vacation and have a jam packed show. We start off with a Phoenix record store owner who set the audiophile world on fire over his claim that Mobile Fidelity a company that has prided itself on using original master tapes for its pricey reissues, had actually been using digital files in its production chain.  Then we look at 8 reasons you should keep buying UHD discs. And we look at Projector Central's 2022 Laser TV Showdown. All this plus the week's news and your emails! News: Google TV rumor points to 50 live channels coming soon LG Display's 97-inch OLED panel vibrates to create ‘cinematic' 5.1 sound Step aside Google, Amazon, Roku: TiVo is coming to smart TVs Google predicts Matter will make the smart home flawless Other: P.180 Avanti EVO Flying at Jet Speeds in Italian Style with the Piaggio P.180 Avanti Evo Turboprop – AINtv How a Phoenix record store owner set the audiophile world on fire In a sometimes halting video posted to the YouTube channel of his Phoenix record shop, the ‘In' Groove, Esposito said that “pretty reliable sources” told him that MoFi (Mobile Fidelity), the Sebastopol, Calif., company that has prided itself on using original master tapes for its pricey reissues, had actually been using digital files in its production chain. In the world of audiophiles — where provenance is everything and the quest is to get as close to the sound of an album's original recording as possible — digital is considered almost unholy. And using digital while claiming not to is the gravest sin a manufacturer can commit. Full Article Here… Comments from Youtube video: So basically, MOFI just proved that all these guys who swore they could tell analog from digital were just full of crap!!

Amazon buys iRobot, Mofi vinyl controversy, Cybertruck cost increase Amazon announces deal to buy Roomba maker for $1.7 billion. Amazon's iRobot Deal Would Give It Maps Inside Millions of Homes. Ring, Google, and the Police: What to Know About Emergency Requests for Video Footage. Facial recognition smartwatches to be used to monitor foreign offenders in UK. Disney could soon lose exclusive rights to Mickey Mouse. California Regulator Accuses Tesla of Falsely Advertising Autopilot. U.S. Senate passes major $430 billion bill to fight climate change, cut drug costs. Bill Gates: A Clean Energy Future is in the Hands of Congress. Mark Cuban Cost Plus Drug Company. Elon Musk challenges Twitter CEO to a 'public debate' about bots. Tesla's Cybertruck is going to be more expensive than originally planned. How a Phoenix record store owner set the audiophile world on fire. Citing Danger of "Ink Spills" Epson Programs End of Life for Some Printers. Post-quantum encryption contender is taken out by single-core PC and 1 hour. Pearson (LON:PSON) Sees NFT, Blockchain Helping Making Money From E-Books Sales. Samsung Unpacked Date Is Aug. 10: This Is What To Expect. Tinder scales back its plans for dating in the metaverse. HBO Max, Discovery+ to Launch as Merged Product in Summer 2023. Why HBO Max Spent $130 Million to Shelve 'Batgirl' and 'Scoob 2'. French Scientist's Photo of 'Distant Star' Was Actually Chorizo. Host: Leo Laporte Guests: Christina Warren, Abrar Al-Heeti, and Georgia Dow Download or subscribe to this show at https://twit.tv/shows/this-week-in-tech Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: Blueland.com/TWIT podium.com/twit UserWay.org/twit

Amazon buys iRobot, Mofi vinyl controversy, Cybertruck cost increase Amazon announces deal to buy Roomba maker for $1.7 billion. Amazon's iRobot Deal Would Give It Maps Inside Millions of Homes. Ring, Google, and the Police: What to Know About Emergency Requests for Video Footage. Facial recognition smartwatches to be used to monitor foreign offenders in UK. Disney could soon lose exclusive rights to Mickey Mouse. California Regulator Accuses Tesla of Falsely Advertising Autopilot. U.S. Senate passes major $430 billion bill to fight climate change, cut drug costs. Bill Gates: A Clean Energy Future is in the Hands of Congress. Mark Cuban Cost Plus Drug Company. Elon Musk challenges Twitter CEO to a 'public debate' about bots. Tesla's Cybertruck is going to be more expensive than originally planned. How a Phoenix record store owner set the audiophile world on fire. Citing Danger of "Ink Spills" Epson Programs End of Life for Some Printers. Post-quantum encryption contender is taken out by single-core PC and 1 hour. Pearson (LON:PSON) Sees NFT, Blockchain Helping Making Money From E-Books Sales. Samsung Unpacked Date Is Aug. 10: This Is What To Expect. Tinder scales back its plans for dating in the metaverse. HBO Max, Discovery+ to Launch as Merged Product in Summer 2023. Why HBO Max Spent $130 Million to Shelve 'Batgirl' and 'Scoob 2'. French Scientist's Photo of 'Distant Star' Was Actually Chorizo. Host: Leo Laporte Guests: Christina Warren, Abrar Al-Heeti, and Georgia Dow Download or subscribe to this show at https://twit.tv/shows/this-week-in-tech Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: Blueland.com/TWIT podium.com/twit UserWay.org/twit