Podcasts about nexthink

Sam Gantner, Chief Product Officer of Nexthink, reveals how DEX is moving IT from reactive firefighting to proactive problem prevention and transforming enterprise productivity.Topics Include:DEX stands for Digital Employee ExperienceDEX eliminates IT issues preventing employee productivityShifts IT from reactive to proactive problem-solvingEmployees often serve as IT problem alerting systemsBest IT is transparent to employeesDEX solves device sluggishness and slow application issuesNetwork problems consistently appear across organizationsIT teams often lack visibility into employee experiencesMany organizations waste money on unused software licensesDEX Score measures comprehensive employee IT experienceSurveys capture subjective aspects of technology experienceReduction of actual problems differs from ticket reductionNexthink uses lightweight agents on employee devicesBrowser monitoring essential as browsers become application platformsEmployee engagement metrics capture real-time feedbackNexthink rebuilt as cloud-native platform using AWS servicesCompany deploys across 10+ global AWS regions30% of engineering resources dedicated to AI developmentOne customer eliminated 50% of IT ticketsAnother recovered 37,000 productivity hours worth $3M annuallyA third saved $1.3M by identifying unused licensesAI implementation requires dedicated employee trainingGood AI now better than perfect AI neverTechnology adoption is the next DEX frontierDigital dexterity becoming critical for maximizing IT investmentsParticipants:Samuele Gantner – Chief Product Officer, NexthinkSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/

When something goes wrong with IT at work, chances are you'll be asked to submit a service ticket. This is a tale as old as time – see a problem, submit a ticket, wait for the service desk to come to your help.But all this could be set for change. Advances in technology have opened the door to software problems being detected and remediated automatically, while internal learning platforms could also provide employees with the information they need to fix issues themselves.How will all this come together, and is it really just around the corner?In this episode, Jane and Rory speak to Samuele Gantner, chief product officer at Nexthink, to get a better understanding of the direction IT support is headed and why the service desk might soon be a thing of the past.

If you've spent hours looking at a stuck pipeline with the thought: "How can us as marketers do more to help accelerate this," this new episode of the B2BMX Podcast is for you. We're going back to Scottsdale to replay a session from our friends at Nexthink, titled: "The Golden Ticket: How To Build A Pipeline Acceleration Campaign."Tune in if you have that "win and lose as a team" mentality and want to do all you can to help your sales colleagues to progress and win their deals (and, let's face it, hit their bonuses).Jennifer Fields and Kaitlin Dell'Erario both work as Sr. Demand Gen Marketing Managers at Nexthink, calling themselves "Partners in Pipeline" who focus on integrated global customer upsell and new logo campaigns. In this episode, they will talk you through steps to building, learning and measuring success with pipeline progression tactics. You'll get an overview of elements to incorporate into a campaign designed to progress pipeline, including a fun direct mail campaign case study from Nexthink.Tune in now to hear:Tactics to incorporate into a pipeline acceleration campaign; How to work with internal stakeholders to ensure success; andResults from Nexthink's real-life case study “The Golden Ticket.”RELATED LINKS: Learn more about Nexthink here; Learn more about B2BMX East, here;Register for B2BMX East using this special 15% off code just for our listeners: MXPOD15; and Follow us on LinkedIn and X.

When do you put together a campaign and think, “This is my masterpiece”? You probably just need some inspiration. And today, that inspiration is coming from Francis Ford Coppola who created his masterpiece in 1972. So in this episode, we're gonna make you an offer you can't refuse.We're bringing you marketing lessons from The Godfather with the help of our guest, Director of Content, Digital Marketing & PR at Nexthink, Thomas McGrath. Together, we talk about appealing to your internal audience first, nailing the ending, and much more.About our guest, Thomas McGrathThomas McGrath is Director of Content, Digital Marketing & PR at Nexthink, the leader in digital employee experience management software, and co-host of their DEX Show podcast, where he discusses the latest advancements in digital workplace experience with leading industry experts and his colleague Tim Flower. Thomas has been with Nexthink for over 4 years, having started in August 2019 as a Content Strategist. Previously, he served as Head of Content & PR at 1E. He has also led Content at Informa.What B2B Companies Can Learn From The Godfather:Appeal to your internal audience first. Run your content by your colleagues before posting or publishing it. They're like your “family”. Their reaction is a good indicator of how your content will perform out in the wild. Tom says, “If you're not creating enthusiasm and interest internally, with people who are going to be most naturally curious about what you're talking about and most invested in its success, how can you hope to begin to appeal to an external audience?” Nail the ending. No spoilers here, but it's important to wrap up your content and satisfy the need for a resolution. Ian says, “The ending of The Godfather is one of the most satisfying. The idea to have this massive, big,  satisfying ending I think is something that marketers can really think about with their campaigns, events or content. To be able to finish something with a lot of wrapping paper and having some big pizazz or big show. They landed the plane. And if they didn't land the plane, nobody would ever have remembered The Godfather as the best movie of all time.”Quotes*”You shouldn't have to point to your own success and explain it or justify it. It should be self-evident internally that it's been successful.” - Tom McGrath*”Humanize your material. It's an absolutely vital part of marketing and I think that's where content marketers can come into their own. It's the difference between vehicles that are there to convey information, which absolutely have their place. The importance of web pages, explanatory videos, and assets such as podcasting, surveys, social media. Where you're trying to create interest and engagement or put a literal human face or voice on a story or a message is incredibly powerful.” - Tom McGrath*”Sometimes marketers can be too nervous about upsetting people, which sounds like a paradox, right? When I say the most important people to impress are your colleagues and most important people to engage and involve in what you're doing are your colleagues. That doesn't necessarily mean they dictate the way you tell their story.” - Tom McGrathTime Stamps[0:55] Meet Thomas McGrath, Director of Content, Digital Marketing & PR at Nexthink[3:04] The Godfather: A Cinematic Masterpiece Explored[9:30] Behind the Scenes: The Making of The Godfather[15:11] The Godfather and Marketing: Drawing Parallels[19:06] Marketing Insights from The Godfather: Internal vs. External Focus[24:50] The Vulnerability and Importance of Marketing Within Organizations[27:38] Drawing Parallels: Marketing Dynamics and The Godfather's Succession Plan[34:06] Marketing Insights from The Godfather: Nailing the Ending and Humanizing Content[45:03] Content Marketing Strategies and Success StoriesLinksWatch The GodfatherConnect with Thomas on LinkedInLearn more about NexthinkAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today's episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

On this episode of Embracing Erosion, Devon chats with Michael Applebaum, the Vice President of Product Marketing at Indigo Ag and formerly of Tenable, Nexthink, IBM Security, and Opower. They discuss climate and agriculture technology trends and how to get into mission-driven companies, how the product marketing discipline has evolved over two decades, how pre-sales and sales ops can teach you to be a better product marketer, tips on how to become a better more effective leader, and much more. Enjoy! --- Support this podcast: https://podcasters.spotify.com/pod/show/devon-orourke/support

In this episode, Abi speaks with Ana Petkovska, who is currently leading the developer experience team at Nexthink. Ana takes us through her journey of leading a DevOps team that underwent multiple transformations. She explains how her team went from being a DevOps team to EngProd and eventually DevEx. Ana elaborates on her team's challenges and the reasons behind the shift in focus. She also shares how she discovered EngProd and used data from companies like Google to convince her company to invest in EngProd. Finally, Ana explains how DevEx came into the picture and changed how her team approaches and measures their work.Discussion points: (00:28) Creating and leading a DevOps team (05:04) Shifting from DevOps to EngProd (07:28) Inspiration from Google (10:05) Building the case for EngProd (13:42) Ratio of engineers to DevEx engineers (15:10) Team mission and charter (16:53) Learning about DevEx (20:05) The difference between EngProd and DevEx (22:32) Nexthink's focus today Mentions and links: Ana Petkovska on LinkedIn Engineering Productivity @Google (Michael Bachman)

Welcome to "Building Better Managers," hosted by Wendy Hanson with special guest Meg Donovan. Today, we explore vulnerability in leaders, a concept popularized by Brene Brown. Our special guest, Meg Donovan, Chief People Officer at NextThink, shares her personal experience of vulnerability and empathy in the workplace. Meg's journey through personal challenges revealed the power of empathy, which forms the foundation for allowing teams to be vulnerable and fostering trust, loyalty, and commitment. Leaders who embrace humility and curiosity, acknowledge their mistakes and demonstrate empathy pave the way for authentic connections with their teams. This episode delves into how vulnerability is not a sign of weakness but a key to building stronger, more resilient teams. So, join Wendy and Meg as they discuss the transformative power of vulnerability in leadership. Meet Meg Donovan: Experienced Leader: Over 15 years of leadership experience in high-growth, technology-oriented businesses. Driving Employee Excellence: Currently serving as the Chief People Officer at Nexthink, a global leader in digital employee experience management. Passionate About Development: Committed to fostering optimal end-user experiences and partnering with Better Manager to provide coaching and professional development for managers and team members. Meg's Contact Info: Twitter: https://twitter.com/MegNexthinker LinkedIn: https://www.linkedin.com/in/megdonovan/ For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast © 2019 - 2023 BetterManager

How do you successfully create a category AND remain the leader of said category? We invited Thomas McGrath, Director of Content, Digital Marketing & PR at Nexthink, onto B2B Content Strategist, where he shares how Nexthink created a brand-new category – Digital Employee Experience (DEX). Thomas delves into the good, the bad and the ugly of category creation, his thoughts on how AI will impact the future of B2B content and behind the scenes of Nexthink's content creation processes. Our host Amy Woods is the CEO and founder of Content 10x, the world's first and longest-running specialist content repurposing agency that partners exclusively with B2B tech and professional services businesses. Find out about: Nexthink's content processes and how they prioritize Why podcasts are the way forward for B2B teams How Nexthink got their certification course in front of the right people Important Links & Mentions Nexthink: https://www.nexthink.com/ Thomas on LinkedIn: https://www.linkedin.com/in/mcgraththomas/ Amy on LinkedIn: https://www.linkedin.com/in/amywoods2/ Content 10x: https://www.content10x.com/

By 2025, 50% of IT organizations will have established a DEX strategy, team, and management tool, up from 15% in 2022, according to a recent report. Ian Aitchison, VP of Product Management at Nexthink, dives into the benefits of implementing a Digital Employee Experience (DEX) strategy in ITSM. Listen to his insights about this hot topic and stay ahead of the curve. Ian Aitchison is a senior software product portfolio leader and VP of Product Management at Nexthink. He is a public speaker on topics related to Digital Experience, ITSM, ESM, Automation, AI, and business technology futures. He is also co-host of the Enterprise Digital podcast.

Timestamps: 5:55 - 30yo millionaires & the dot com crash 9:02 - Starting from scratch 36:35 - How to stick to your goals 52:50 - Reaching unicorn status 1:05:50 - Hiring good sales people About Vincent Bieri: Vincent Bieri is the co-founder of Nexthink, a leader in digital employee experience management software and one of the rare Swiss unicorns. He studied Computer Science and Engineering at the University of Applied Sciences of Fribourg, and later went on to work for Cisco for 7 years, before starting his own venture in 2004. His time at Cisco, which coincided with the dot com crash, taught him to temper his expectations of wealth and success and ground them in what is real and measurable. In 2004, together with friends Pedro and Patrick, Vincent co-founded Nexthink, a B2B SaaS business monitoring user experience for large organizations. It's estimated that people working for big companies lose on average 20 min per day dealing with computer issues – much of this technical failure is not even reported to upper management but merely dealt with, so companies are often unaware that such a problem exists. Nexthink allows you to monitor and proactively anticipate the problem, so that time lost to technical difficulties is greatly reduced, leading to higher productivity, higher employee satisfaction, and a lower churn. Since 2004 Nexthink has scaled up over 1'000 employees, equipped 15 millions users with its software and raised a total of $345M in funding. Reaching a 1.1B$ valuation in 2021, Nexthink earned the title of Swiss Unicorn. Vincent attributes the success of the company to several factors, both circumstantial and not, and he highlights a few rules of thumb: Don't delegate: distribute. You should create a team structure which allows for absences, doesn't overburden any single person, and doesn't necessitate micro-management. Hire great recruiters. Recruiters tend to hire people like themselves, so this is a key first step in your scaling journey. Make sure as well to have a great onboarding process. Hire excellent sales people who come with a good network of other sales people, in order to increase the overall number of quality applicants. In 2019 Vincent left his operational role at Nexthink. He remains a shareholder, friend and advisor, but has since begun to enjoy having more time for himself and his other hobbies and projects. Memorable Quotes: "Anticipating major market transitions is the secret to a company's success." "Don't celebrate one-off successes too much. You never know how circumstantial they are. Focus on positive trends instead." Don't forget to give us a follow on our Twitter, Instagram, Facebook and Linkedin accounts, so you can always stay up to date with our latest initiatives. That way, there's no excuse for missing out on live shows, weekly giveaways or founders' dinners!

In questa puntata: Emmuel Becker di IDA (Italian Datacenter Association), Donatella Derosa di Nexthink e il giornalista Lino Garbellini (https://www.youtube.com/@LinoGarbellini)

Un VPN qui coupe sans arrêt, une messagerie qui bug, des visio hachées … les incidents techno semblent grever la productivité des télétravailleurs. Les explications de Thibault Rivier, directeur France de Nexthink, éditeur de logiciels qui mesurent l'expérience digitale des collaborateurs.Vous pouvez consulter notre politique de confidentialité sur https://art19.com/privacy ainsi que la notice de confidentialité de la Californie sur https://art19.com/privacy#do-not-sell-my-info.

If your average primary care physician did everything they were expected to do over the course of a day, their day would be 25 and a half hours long. Because of the impossible workload, anything that can be done to streamline proper operation must be a top priority — helping clinicians get back to what's important: Patient care. In today's episode, we chat with Jonathan Butz, Healthcare Director at Nexthink, about how technology is helping enable more streamlined processes within healthcare.We discuss:The challenges of technology in healthcareFocusing on the needs of the healthcare employeeHow intelligent solutions can help improve the efficacy of healthcareFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

For the final time in 2022, welcome back to Reality Bytes! Over the last eleven episodes, Nexthink's top technologists and journalists have brought forward and debated the hottest topics and most urgent trends in the world of DEX. Now it's time to look back on the entire year and answer: What's the story of 2022 as a whole? From DEX going mainstream to cost reduction becoming priority #1, this year has seen so many trends emerge and transform the workplace as we know it. Listen as writers Megan Brake and Sam Holzman join technologists Oriana Ott and Dina Elshawaf to give their takes on the definitive story of 2022. And don't worry – the Reality Bytes crew will be back in 2023 with the stories and analysis you need to start the new year strong. Happy holidays and we'll see you next year! For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

In a world where everything has a lifecycle, what can we do to create greener practices across waste? Circular economics steps beyond measuring carbon emissions and may be the answer to improved sustainability. In today's episode, we chat with Marvin Nussek, Finance & Indicator Strategist at Circle Economy. Marvin explains the core of circular economics, addresses common misconceptions, and what circular economics looks like across tech. We discuss: Common misconceptions around circular economy The function of product passports Re-evaluating values when developing technology  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

The Genius Bar revolutionized Apple's physical stores and customer interactions – but can IT departments replicate their success in the modern workplace? Find out in this week's episode of “Reality Bytes”, where journalists and technologists discuss and debate the topics that matter most in the world of DEX. In this episode, writers Sam Holzman and Sean Malvey are joined by technologist Dina Elshawaf to discuss: · One company's innovative version of Genius Bar-style IT service in the workplace. · How real and virtual walk-up bars can coexist with rigid IT protocols and service procedures. · Cutting costs without sacrificing DEX through better visibility into software licensing. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today's episode, we chat with Nancy Goebel, Deputy CEO at the Digital Workplace Group, about digital workspaces — a necessity in today's world that demands more effort towards employee satisfaction and engagement.    But not everyone is comfortable with this shift from a traditional workspace. It's why leaders must act as stewards of change if we're to successfully transition into this new space.  We discuss:  DWG's origin and the secret to building community  The digital experience from an employee standpoint  The uncertainty around the hybrid workspace.      For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable customer presentations from the Experience Everywhere 2022 world tour. Megan picks a fascinating story from the Experience New York, where Gary Sherman from Liberty Mutual shared with his panel how the insurer was able to correlate individual performance at their call-center with DEX – and improve both together Sam's selects the ‘Early Milestones on the Path to Proactive IT' panel (also from Experience New York), featuring Kelley Watson of Southern Company and Mark Milano of Eversource discussing early use cases and quick wins   Here's where you can find these presentations and more: the Experience Everywhere event on-demand site For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines' Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City! If you've ever wondered what separates a best-in-class airline from the rest of the pack, this episode's for you. Derek reveals how Southwest has built its reputation for stellar customer experience, as well as: How old-fashioned business models can evolve rapidly in the era of digitization. Why digital employee experience and customer experience are two sides of the same coin. Strategies to improve DEX for employees on the ground and in the air. Want to hear more from Derek? Watch his full presentation on-demand – and be sure to check out the other incredible panels and speeches from Experience Everywhere: New York. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

What can technology used to design the modern baseball stadium teach us about the modern workplace? You'll find out in this week's very special episode of “Reality Bytes”, where journalists and technologists join forces to discuss and debate the topics that matter most in the world of DEX. In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf for one of Reality Bytes' most unique conversations yet, as they discuss: Digital dexterity and how to close the skills gaps among digital employees. How data is being used to optimize experiences on the most granular level – in ballparks and workplaces alike. And most importantly: as we look back on the Manhattan stop of this year's tremendous Experience Everywhere event, you'll get answers to the most important question of all – where do Nexthink's top writers and technologists stand in the debate around New York City hot dogs? For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

This week we bring you a very special episode of the DEX Show – as we spoke with Sally Winston, Head of EX Solutions Strategy EMEA at Qualtrics, live in London! Ahead of her riveting presentation at Experience Everywhere, Sally sat down with co-hosts Tim & Tom to offer even more insights from one of the companies on the forefront of the employee experience revolution. We discuss: · CIOs and CHROs joining forces to tackle technology challenges · Why companies are prioritizing employee experience over customer experience · Combining experience data with operational data for smarter decision-making Want to hear more from Sally? Watch her full presentation along with all the other incredible sessions from Experience Everywhere: London. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to another edition of Reality Bytes, where Nexthink's top journalists and technologists join forces to discuss and debate the leading stories in the world of DEX! This week, writers Sam Holzman and Megan Brake sit down with technologist Oriana Ott, leaving no stone unturned as they break down two of the trends that are defining today's workplace as we know it.        Join the team as they answer: Is work-life integration replacing work-life balance? Can IT really manage a workplace where employees set their own hours? What makes an employee sentiment survey successful? For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today's episode, we chat with Martha Heller, CEO of Heller Search Associates and a returning guest, to the show to tap into her expertise as an executive and an IT leadership guru as we continue to try to answer the question “what happens next?” post-pandemic and Great Resignation. Join us as Martha gives her best advice for how leaders can not only navigate and survive, but thrive through this season of uncertainty. We discuss: The impact of The Great Resignation on CIOs as leaders and resources What's next as CIOs plan for the future within their organization How the pandemic has altered the digital employee experience, for better and for worst Check out Martha's previous episode with us here!  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)  To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to a special “Reality Bytes”, where a solo Tom is joined by Megan, Sean, Oriana and Dina to consider the timely topic of digital employee experience (DEX) and hype. The discussion follows the appearance of both Forrester's EUEM Wave report from earlier this year, and Gartner's Market Guide for DEX Tools last month. Listen to the team cover the following questions: To what extent DEX is a transformative set of capabilities, rather than just flavor of the month How to select between DEX tools in a concrete, confident fashion What the essence of DEX is, and whether it needs to be differently framed and promoted See Tim and Tom host Experience Everywhere in London or New York, or catch the show in Paris or Frankfurt, across October (https://www.nexthink.com/experience-2022/) Read Forrester's EUEM report here (https://www.nexthink.com/resource/nexthink-named-as-leader-in-forresters-wave-report/) For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today's episode, we chat with Patti Blackstaffe, CEO and Transformation Specialist at GlobalSway, as she explains how the employee experience is continuing to change the face of the workplace and why investing in the employee experience is should be a priority for every organization. We discuss: Transitioning into a post-pandemic workplace with the economic insecurity we are all experiencing The secret to ensuring ongoing transformation is successful through growth and change Cultivating adaptability within an organization For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to “Reality Bytes”! In this special edition of the DEX Show, we bring together Nexthink's brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX. In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf – and they got to the bottom of two of the most urgent (and even controversial!) issues facing modern technology professionals: Are aspiring tech pros learning the right skills to excel in IT roles that have completely transformed over recent years? How can IT teams reduce costs when they're under the microscope of their executives? For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

What do you need to provide a great digital employee experience? In today's episode, one of the foremost experts in EUEM technology provides the definitive answer to that crucial question. We're chatting once again with Andrew Hewitt, senior analyst at Forrester and the author of The Forrester Wave™: End-User Experience Management, Q3 2022. This report delivers deeply researched analysis of the top EUEM vendors in the world – and Andrew's brought the same level of illuminating insight to his appearance on the DEX Show. Join us as we break down the top 5 capabilities you need from your DEX technology in order to provide the best possible digital experiences. Andrew's stellar analysis will answer all your questions about: How experience data and qualitative feedback has evolved in recent years. What separates a must-have capability from a commodity in your tech stack. The tactics that make or break a support model in today's EUEM market. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) Click here to download the full Forrester Wave™report. To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome to the latest installment of “Reality Bytes”, which brings together Nexthink's brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX. In this episode, the DEX Hub's Sam Holzman joins technologist Oriana Ott, discussing two timely issues impacting today's IT leaders and digital workers alike: SaaS Sprawl and what happens when too many apps flood the digital workplace. Automation anxiety: how do IT pros really feel about AI and automation? For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Do you ever wish you had a crystal ball to get a glimpse of what your future might look like?  Well if you're wondering about your workplace, you've come to the right show.  In today's episode, we chat with Kelly Monahan, Director of Future of Work at Meta, to get her insight on what might be in store for us in the ever-evolving work landscape. As we continue to make the transition into fully remote or hybrid work, new challenges present themselves all the time. But the key to success is getting people to think differently.  Join us as we discuss: The current blending of physical and digital environments in the workplace  Positive and negative human impacts we need to anticipate when it comes to the Metaverse What IS the future of work? Plus, Kelly's best advice for adapting to that shift  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)  To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

For far too long, technology has been seen as the most important thing, not the experience of those consuming that technology. Jon Leighton (Nexthink) is here to say otherwise. Find out what a people-centric organization entails and how you can approach that in your organization. Jon Leighton has been the Head of Customer Engagement and Advocacy at Nexthink for more than three years. Before this, he's been in BMC Software, was the VP of Customer Success at 4me and the Service Desk Leader at Southhampton City Council.

Welcome to “Reality Bytes”, the DEX Show's shot-within-a-show where journalists and technologists join up to dissect the biggest stories in DEX today. In this episode, Dina and Megan join Tim and Tom to discuss the following juicy topics: What does the money value of time (MVT) concept tell us about modern IT? How much of a role should IT play in training end users to get the most out of their technology? Check out Alan Nance's article on MVT here and listen to his DEX Show appearance here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today's episode, we welcome back a three-time returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner-Digital Experience at Mondelēz International to chat about the latest developments with Green IT and the aftermath of The Great Resignation We discuss: Implementing sustainable computing initiatives The immediate measures of energy conservation in organizations with Green IT Being environmentally conscious without impeding employee's productivity and needs For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome to “Reality Bytes”, which brings together Nexthink's brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.  In this episode, the DEX Hub's Sam Holzman and Megan Brake join technologists Dina Elshawaf and Orianna Ott, to discuss the following touchy topics with Tim and Tom: Employees bringing their own apps to work  The at-work experiences of the IT pros themselves!   For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)   To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.   Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

The Great Resignation impacted the IT industry in a huge way. But now as we exit that era, it's time to look to the future. Preparing for what comes next is crucial to the success of your business and improving your employee's experience.  In today's episode, we'll taking a look into the crystal ball to get a glimpse of the future with Alan Nance, Co-Founder and President of XLA Collab. Join us as we chat about the impact of the great resignation on the IT industry and what the landscape will look in the coming years as we are making the shift to an experience economy.  We discuss: What lead to the Great Resignation, specifically in IT, and when will it end? Will there a Great Regret or a Great Reversal in our near future? The indicators that you should be looking for in the next few months that will determine the direction of the DEX hype cycle  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome to the second installment of “Reality Bytes”, which brings together Nexthink's brightest minds from both the journalist and technology fields to give listeners with both perspectives on the topics that matter most in the world of DEX. In this episode, DEX Hub producer Kathryn Shea gets on the mic for the first time, joining technologist Dina Elshawaf, as well as Tim and Tom, to discuss the following juicy topics: Flexible workplace preferences Personas, HR & IT For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

In the last few years, we've seen an awakening across the IT space of leaders working on one skill: empathy.   The past outlook of IT, is that it's a business sector focused on solving problems from employee submitted tickets. A face behind a computer. No need for anything beyond this.   Our guest, Mary Patry, CEO, Executive Coach & IT Advisor at ITeffectivity, LLC, shares that the modern approach, led by CIO leaders, is to focus on employee engagement, experience and emotional health.  We discuss:  Moving from the triage approach of IT needs to prescriptive and preventative   Why it's important for CIOs to learn to lead with empathy   The importance of company values, culture and connections   For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)  To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Recently, a President/CMO of a sales and marketing tech AI firm that focuses on market research, messaging, and positioning wanted to learn more about ABM but he said let's take sales out of the equation as they are already doing account-based emailing and let's not speak to social as they were already doing LinkedIn ads. What this President/CMO failed to realize is that they're doing ABM in pockets and ABM  is about layering social, email, digital and live interactions in a way that creates the right experiences to move accounts forward.  It's about improving your interactions and the account experience.  In this podcast, Eric Gruber (Personal ABM CEO) talks to Claudia Hoeffner (VP of Revenue Marketing for Nexthink about how they are taking an account-based everything approach and creating custom experiences along the complete buyer's journey. You'll learn:1.  How ABM should not be exclusive to marketing - it needs to go beyond the marketing channel especially when marketing and selling to enterprise accounts. It requires teams to go beyond alignment and move toward integration and orchestration from the very beginning so it's not about waiting for the MQL or download.  You'll see how leadership, sales, marketing, product marketing, field teams, professional service teams, channel teams, and partners have a role in Nexthink's account-based program and how Nexthink creates a winning team for each must-win account.  2.  How Nexthink creates specific account experiences for specific accounts with specific scenarios.  For example, there can be an account with intent but the team is challenged to get to the buying committee, or currently, there is no urgency or budget assigned to a digital transformation project, or a key player left an account.  There needs to be a custom-built, account plan to get accounts from prequalified to qualified where they can run a proof of concept. There needs to be a plan on how you are going to align with these accounts,  their strategic priorities, and their needs, how you will reframe their thoughts and ideas, and how you will build a connection and make the business case for change. 3.  How Nexthink is taking a top-to-bottom approach to prioritizing and segmenting accounts so they focus on the 20% of accounts that can deliver 80% of their revenue growth and where there is a real reason for outreach beyond the account being part of their ICP.  You'll learn how context is even more important than characteristics. 4.  How Nexthink is balancing "scale" with the need to get hyper-personal for specific accounts as taking a personal approach requires great investments in time and resources.  5.  How you cannot effectively do ABM if you are not hyper-personal with a select few target accounts as you will not be able to change sales and marketing motions and it will just be a campaign. And, ABM is not about campaigns. 

On this episode of DGTL Voices, Ed is joined by Healthcare IT Advisor, Family Man, Philosopher, Explorer, and Technologist, Jonathan Butz. Jonathan is the Healthcare Director of Nexthink, the leader in Digital Employee Experience Management, combining real-time data collection, automation, remediation, and artificial intelligence to monitor, measure, and continuously improve digital experience.    

Welcome to a brand new DEX Show series, named “Reality Bytes”. This new show-within-a-show brings together Nexthink's brightest minds from both the journalist/analyst and technology fields – providing listeners with two distinct perspectives on the topics that matter most in the world of DEX.    In this episode, DEX Hub contributors Sam Holzman and Megan Brake and technologist Dina Elshawaf join forces with Tim and Tom to discuss the following juicy topics: Chrome in the workplace  IT & the Flow State For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)  To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

For years, as long as the lights stayed on green and the tech was working, IT employees had done their job while tucked away in a nondistrcipt cubicle.   Fast forward to today and the hybrid work life as well as the growing need for user employee experience has revolutionized how IT is run.   However, this creates a block: How do employers continue to cater to their customers while making sure their employees have the workspace and tools they need to thrive?   In today's episode, we chat with Adam Harding, Chief Technologist at Softcat, about personalization of the employee and user in the IT industry.  We discuss:  How standardization helps the few not the masses   The consumerization of digital transformation  Why the employee experience and user experience is the future of IT  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

If the last two years have done anything, it's revolutionized the way that we work. Mobile working no longer means we work from an office and can go to a job site. It means we have the world at our fingertips—literally.  The ability to be anywhere didn't happen at the snap of our fingers, but thanks to the advancements in technology like Snapdragon. In today's episode, we chat with Rami Husseini, Director of Product Management at Qualcomm about how Snapdragon and its integration with Windows has made it possible for companies to change the way they work for good.  We discuss: The future of mobile handsets with 5G and WiFi connectivity  How technology impacts businesses and the way they work The balance between sustainability made devises and demand  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Have you ever taken the time to do a deep and real examination of the true causes of burnout and how to heal them within yourself? In this week's episode, our guest is Cait Donovan, a Keynote speaker, one of New York City's leading burnout experts, host of “Fried – The Burnout Podcast,” and author of the book "The Bouncebackability Factor". Her creative burnout recovery solutions have been shared with companies such as Lululemon, Nexthink, and Pepsi as well as featured on podcasts and online magazines such as “Forbes”, “NPR,” “Thrive Global,” and “The New York Post”.  In our interview, Cait shares the three symptoms that you should consider as a red flag if you are suffering from some sort of burnout in your business or personal life. She also discloses what you could do to prevent burnout, and if you do see one, what are the items you could do to start getting back to yourself. This is an action-packed episode full of meaningful things that you need to know as business owners, employees, and companies and more importantly, for life balance. You don't want to miss this thought-provoking episode.  Listen and enjoy! [00:01 - 07:51] Opening Segment  How Cait got to be the expert in speaking about burnout. Her experience as a health care practitioner Why she decided to write a book and start a podcast She explains what burnout is Check out The Bouncebackability Factor [07:52 - 23:18]  Protect Yourself, Your Energy, And Your Time The driving cause of a person to arrive at a burnout There is a constant internal push to prove your value Cait's outlook on the external and internal factors of a burnout story The red flags you should be paying attention to  A shift in your ability to be physically active More explosive emotions in the home How pressure at home could also cause a full burnout for a person What a person can do to speak about avoiding burnout, or delaying it Burnout prevention strategies: do what you can to be healthy [23:19 - 36:47] The Bouncebackability Factor Cait's advice leaders on how to support their people not to get to the stage of burnout The importance of your value statement Do not hire people that don't fit your culture What a person can do when one of his employees is showing signs of burnout  Good communication The reason why burnout is always reversible Cait's insights about the role of social media  [36:48 - 37:57] Closing Segment Learn more about Cait with the Rapid Fire Questions! Connect with Cait Follow her on LinkedIn, and Instagram. Make sure to check out her website: https://www.caitdonovan.com/  and listen to  FRIED. The Burnout, stories from people like you who've burnt out and come back to tell the tale.  We're a passionate bunch. Together, we help your business flourish. Visit: https://ptexgroup.com Let's Talk Exits! Check out my new podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/lets-talk-exits/id1606747718 Connect with Ptex Group: Facebook, Instagram, Twitter, LinkedIn LEAVE A REVIEW + and SHARE this episode with someone who wants to achieve in business. Listen to previous episodes on Spotify, Apple Podcasts, or wherever you get your podcasts!   Key Quotes  “The more I learned, the less I know.” - Cait Donovan  “We really have to look at burnout as a holistic system, and in a series of circles and internal causations, rather than a line of like A plus B equals C.” - Cait Donovan “I honestly believe that lack of community is one of our massive cultural indicators for burnout..”  - Cait Donovan

One of the first technologies we worked with was fire. From there it exploded into a multitude of different ways to integrate and make our lives easier.   The future of technology is just as complex as our evolution from fire to modern day computers. And it's rooted in psychology.  In today's episode, we chat with our very own Oriana Ott, Senior UX Researcher at Nexthink, about the intersection between psychology and tech and how they're bridged by data.   We discuss: Why IT has shifted from strictly computer-facing to incorporating more human factors What qualitative and quantitative data shows the importance IT specialists and human interactions  How psychology and technology will continue to grow together  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

There are different moments in our lives that change the course of what we thought was going to be. From small acts like trying new foods and clothes to taking massive leaps.  Our guest on today's show found this ideology shift on a beach in Morocco which led her to create a company bent on saving the planet.  In today's episode, we chat with Lubomila Jordanova, CEO & Co-Founder Plan A & Co-Founder Greentech Alliance, about her journey in sustainability and how technology can be used to bring us together for a greener future.  We discuss: The balance of activism and “talk” in sustainability The financial cost of climate change for businesses Harnesses technology to counteract environmental damage For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Alec speaks with Patrick Hertzog, a Co-Founder and User Experience Officer at Nexthink. They chat about the importance of design teams to not only understand design and research, but also the business context of the problem they're trying to solve. Patrick established a framework for designers to have a better business reference point and better understand the perspectives of people in leadership positions, which has given their team more confidence to ship a better product and meet user needs.

New immersive technology has the potential to revolutionize the way we communicate, and that will have a profound impact on the way we work. So what futuristic tools are on the horizon and how will the role of the IT team transform to meet the needs of the user? In today's episode, we chat with Mike Kenny, Global Technical Delivery Lead Unified Communications at Mondelēz International, about the workplace of the future, and how his company is approaching unified communications.  Plus, we also have Sam Holzman, the writer and editor of all the fascinating content you find at the DEX Hub, on the show to share research from his new eBook about the future workplace. We discuss: How far we are from operationalizing immersive tech in the workplace The potential and limitations of new immersive tech How IT organizational structures will change in the future Why IT is becoming the facilitator of experiences Resources: New infographic: Experience Toolkit: Assembling a DEX Super Team.  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Heather Moses, the SVP of Marketing at Nexthink joins the podcast. She walks us through the differences between short-term and long-term marketing, explains the advantages and disadvantages of both, where to focus your resources, where her team is placing bets right now and much more. Heather's LinkedIn: https://www.linkedin.com/in/heathermoses/ Nexthink's Website: http://www.nexthink.com

Traveling back to the age of the dinosaur, we find the advent of the Digital Employee Experience founded in Windows 95.  Jumping forward about 20 years, and we have a whole new world of technology driven customer experiences that have changed the landscape of DEX.  In this special episode of The DEX Show, we turn the tables on Tim Flower, Global Director of Business Transformation at Nexthink, to talk about his career journey and how it led him to writing Digital Employee Experience for Dummies.   We discuss: The history of DEX and how it came to be what it is today Tim's personal experiences working in DEX The challenges of writing a DEX for Dummies book  Resources:  Tim's book: DEX for Dummies  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, I'm really excited to have as my guest, Cait Donovan, one of New York City's leading burnout experts, host of “Fried – The Burnout Podcast,” and author of the book "The Bouncebackability Factor: End Burnout, Gain Resilience, and Change the World". Her master's degree in Traditional Chinese Medicine enables Cait to combine Eastern wisdom with her natural practicality. After performing more than 25,000 acupuncture treatments, Cait added 1:1 coaching, corporate workshops, and keynotes for companies such as PTC, Lululemon, Nexthink, Teradata, Vedder Price, Marsh and Mclennan, and Workplaceless – all with a focus on ending burnout culture. She is also author of Target Funding - a proven system to get the money and resources you need to start or grow your business. She has been featured on podcasts and online magazines such as “Forbes”, “NPR”, “The New York Post”, “Thrive Global”, as well as quoted in Oprah Magazine. In our discussion, Caitlin talked to me about: The three core symptoms of impending burnout Setting boundaries that are clear, kind and concise - external and internal The power of human connection Listen to the podcast to learn more. https://innovabiz.co/caitdonovan (Show Notes and Blog) https://innovabiz.com.au/innovabuzz/ (The Podcasts)

Disability inclusion continues to be a focus for change in evolving workforces.  The influx of remote and hybrid jobs has created a new space and opportunity for those that may not have thrived in an in-person working environment.  But, what changes have been made and what still needs to change globally?  Antonio Santos, Social Media Evangelist at Atos, joins us to talk about the changing focus of inclusivity in the workplace since the start of the pandemic.  We discuss: The intersection of technology and inclusivity  Leading with values internally and externally How storytelling can harness companies around customer and employee experience Resources:  Antonio's podcast AXSChat  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

The only constant is change. At least, that's how members of the workforce have felt over the last few years. We've all existed in a state of constant flux. We've all had to be adaptable and flexible. Welcome to the modern workplace. Is it here to stay? Christian Reilly, VP of Technology Strategy at Citrix, joins us to talk about the evolving relationship between people, place, and technology. We discuss: The ‘New Now' How younger generations feel about remote work Consumer constructs in IT For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Andy Philp is a Principal Product Marketing Manager at Nexthink. Andy has worked in various roles in End-User Computing over the last 20 years ranging from consulting, presales, product management, and marketing. In this episode, Andy joins Neil in a conversation about how Desktop as a Service (DaaS ) and VDI often excite businesses while also creating a dilemma for the IT teams. Andy discusses the need to monitor experience across all workspace types, not just physical and virtual, to ensure they have one source of truth. With the increase in interest in desktop virtualization as a response to the pandemic, but as people return to travel and offices, Andy also explains why decisions need to be re-evaluated based on how people need to work. Finally, Andy shares a teaser of how Nexthink and Citrix will be working on integration this year.

IT has the power to architect a better employee experience—to enable an end user to stay in a flow state and perform their job better. But it requires nothing less than a revolution. Sounding the alarm is Jonathan Roberts, Analyst at Forrester. He joins the show to chat about how IT must expand its aperture and find new and innovative ways to support the business.  We discuss: Highly engaged and burnt out employees nicknamed “tired rockstars” The connection between burnout/engagement and technology The evolving, amoeba-shaped definition for the workplace How IT can architect a better employee experience For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

When we think about technology, old has become synonymous with slow, inefficient, outdated. Once a device reaches a certain age (or starts performing poorly), we're quick to toss it out in favor of a sparkling replacement. But the ongoing chip shortage crisis has put unprecedented strain on companies' hardware supplies – leading many in IT to ask: what if a device's age isn't the real problem? What if that lifecycle can be extended? This week, incoming Nexthink Ambassador Barbara Matoe, along with Nexthink's own sustainability expert Mary Anne Cacciola, join the show to discuss how to extend hardware lifecycles – and how doing so will help both the environment and a business's bottom line. We discuss: - Common misconceptions around device age and performance - How to make a big impact with small changes - Using hardware and application data to understand the true impact of employee devices - Advocating for Green IT best practices across the organization To learn more about Green IT and extending hardware lifecycles, be sure to check out the latest Nexthink Insights Report: Quantifying e-Waste in Corporate IT. Read it on the DEX Hub (dex.nexthink.com) for free from March 3rd. To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Burnout and stress have been hallmarks of the work experience tracing all the way back to the industrial revolution. However, people are much more aware of it today, and as a society, we are taking concrete steps to confront the collective delusion that success comes at the expense of wellbeing. The process starts with setting clear boundaries around work and technology. Arianna Huffington, Founder & CEO at Thrive Global, joins the show to share her burnout story and offer advice on what companies and individuals can do to battle burnout. Join us as we discuss: - The paradoxical symmetry between the rise of automation and stress - The importance of setting boundaries - How companies can address burnout in a hybrid world - Why IT needs to focus on people as much as the technology For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

What do you think makes for a truly digital experience when it comes to talent management? An IT department that uses traditional recourse devices such as a helpdesk and internal support to understand how employees use their services? Or a team that leverages analytics and automation to solve employee issues and ensures digital adoption?You needn't answer.Pedro Bados, co-founder and CEO of Nexthink, a TCS COIN™ Accelerator start-up, talks about the need for innovation in the user-computing industry and how his firm is delivering cost-effective personalized workplaces through the world's first ‘Digital Employee Experience Management' platform. With the pandemic providing fresh impetus to the already growing significance of employee-employer relations, Nexthink is helping companies make IT teams proactive, drive digital adoption, and retain the best talent. Digital employee experience management is here to stay and is the key to understanding employee needs across a digital enterprise. Tap into all of these insights in the interaction between our host and futurist Kevin Benedict, and Pedro, on this brand-new episode of The Next Big Think! 

Years ago, you would need to insert a CD or floppy disk into your gaming system to install and play a video game. Nowadays, you can download a game through a gaming engine and run it remotely. Business technology has been going through a similar transformation—and the worlds of gaming and the enterprise are starting to converge in fascinating ways. Johan van Amersfoort, Author and Technologist at ITQ, joins the show to discuss what current gaming trends mean for the future digital workplace. We discuss: - A story about how gaming led to the mass adoption of VDI solutions - Trends in gaming that could spawn future applications in the workplace - Implications for the future of the digital employee experience - Where to start with enterprise gaming Mentioned during the podcast: - Download a free copy of VDI Design Guide For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

To really improve the employee experience, people managers—and organizations, in general—need to start thinking differently about the role technology plays. After all, though the employee experience is not particularly driven by technology, it is enabled by it. In this episode, we welcome Ben Whitter, Founder & Chief Experience Officer at HEX Organization and one of the world's leading management thinkers, to explain the relationship between the employee experience, technology, and the brand. We discuss: - Why employee experience matters to the brand. - The role technology plays - What most businesses lack from an enablement and technology standpoint - The collaboration between IT & HR - The future of technology and the employee experience in a hybrid world Learn more at benwhitter.com. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

With the proliferation of hybrid work, the focus of IT needs to change. As opposed to the traditional approach of looking inwards toward tech, IT now needs to look outwards towards people. In fact, it's the only path forward if IT is to remain relevant. In this episode, we're talking with Spencer Pitts, Digital Workspace Chief Technologist at VMware, and Andy Philp, Principal Product Marketing Manager at Nexthink, about how advances in desktop virtualization have enabled this brave new hybrid world we live in today. We discuss: - The challenges of the hybrid workplace - How hybrid is evolving - The implications of DEX on VDI - What the workplace will look like in five years For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Guest: Yassine Zaied of Nexthink Interviewer: Jeffrey Davis - MAGE LLC The post “Giving IT Teams The Tools & Support They Need” with Yassine Zaied of Nexthink appeared first on Radio Entrepreneurs.

We're now at the tail end of 2021, which means it's time for our customary year-in-IT review. We take a look at the best, the worst, and the most baffling trends that emerged in the past year. And for that, we welcome back our first returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner at Mondelēz International.  We discuss: - The defining workplace trend of 2021 - Why password resets were one of the biggest IT irritations - The evolution of video conferencing fashion - Bold predictions for 2022 Check out these Geoffrey's last episode: “The 5 Worst Things About Working in IT” For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Everything these days revolves around digital transformation. Despite that fact, many companies have lost sight of what it's all about. Today's guest, Charles Araujo, Keynote Speaker, Best-Selling Author, Analyst, and Founder of The Institute for Digital Transformation, was talking about digital transformation before it was cool. In this episode, he sets the record straight on what it should be and how to achieve it. We discuss: - Why digital transformation is less about optimization and more about experience - How to determine exactly what to automate - The connection between the employee experience and customer experience - Using technology to make work more fulfilling and enjoyable For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Increasingly, we're living in a knowledge and service economy where your ability to learn, your ability to be creative, and your ability to solve problems depends wholly on your ability to crowd out distractions and lock into moments of flow. Clearly, flow is important. But how can we cultivate it? Adam Grant, Organizational Psychologist at Wharton, New York Times Bestselling Author, and Host of the TED podcast WorkLife, joins the show to talk about flow—a recurring theme that runs throughout his work—and what it means for the modern workplace. We discuss: - The role flow plays in a positive employee experience - The effect of remote work on the quest for meaningful productivity and flow - How technology can cause burnout but also be the cure for it - Advice for adapting to a evolving industry Mentioned during the podcast: - Think Again - How to stop languishing and start finding flow For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Customer value is a crucial part of any business. Making sure your product is helping your clients achieve their goals is important. But how do you gather this information and use it correctly? In this episode of The Gamechanger Podcast, our host Adam Joseph sits with Christophe Labreure, Vice President of Customer Success at Nexthink, to talk about a widely used term: customer value. Christophe tells us his definition of customer value, the importance of quantification, and how to recognize achievable value. Plus, he shares why too much focus on value can be counterproductive. Join this conversation and learn from this expert the best practices around value from a CSM.  Jump straight into: (00:53) - Customer value: What it is and why it isn't easy to achieve - “It's all about providing customer value by helping your customer achieve their goals using your products or services.” (02:26) - Who is Christophe and what is his work in Nexthink - “Our objective is to proactively reduce the number of incidents any user is facing by using a computer. Less incidents is better productivity and efficiency, but also much better satisfaction.” (05:39) - Christophe's definition of value and the importance of quantifying - “It's also about when your solution and services have a positive impact on your customer business, and we can measure that impact and we can quantify that impact.” (08:15) - Keeping track at a bigger scale - “It's important to track the value from the very beginning and to transfer the knowledge of the value from a department to other departments, and to do that, you need apps or tools.” (11:09) - Asking the right questions and the best traits of a CSM - “You need to be a well-trained CSM in the goal, not only on the solution and with some soft skills: capacity to listen and to ask some very open questions.” (13:27) - Recognizing achievable value vs. unrealistic value - “Sometimes maybe you need to resell the solution from scratch. But I think it's a two-step approach quantifying and building an action plan.” (18:28) - Health scores and other indicators - “We have a health score calculated for each of our customers. And the fact we have a value track is one subscore, which is very important in the weight of the global score.” (19:50) - Is customer value a problematic obsession? - “It's not only counterproductive sometimes, but it's really painful because we are not so sure how to obtain the right value for many reasons.” Resources Connect with Christophe via https://www.linkedin.com/in/christophe-labreure-055125/ (LinkedIn) https://www.nexthink.com/resource/forrester-euem-wave-report/?utm_content=RSA&utm_source=google&utm_medium=cpc&utm_term=nexthink&utm_source=google&utm_medium=cpc&gclid=CjwKCAjwo4mIBhBsEiwAKgzXOCSvwNSiv5wpPf7sng088iLtr_TwFOUjgEmO4cHunlYoy2iOPGZcmxoChq8QAvD_BwE (Nexthink) Hosted by Adam Joseph, The Gamechanger Podcast is a show brought to you by Gainsight. For more information about all of our episodes, please visit https://www.gainsight.com/podcasts/ (https://www.gainsight.com/podcasts). This show is produced and edited by StudioPod. If you want more details on how to fully record and produce your podcast with our services, you can reach us at http://studiopodsf.co (http://studiopodsf.com), send us an email at info@studiopodsf.com or contact us through our social media channels as https://www.instagram.com/studiopodsf/ (@studiopodsf).

New episode of our unicorn leaders series on the Without Borders podcast. This time, we interview Pedro Bados, co-founder and CEO of Nexthink, a pioneer in digital employee experience.    Nexthink's story is one of resilience, something Pedro believes is key to any successful company and entrepreneur. Bados created the firm in 2004 as a result of his research project at the Swiss Federal Institute of Technology in Lausanne and 17 years later it has reached unicorn status. As a football lover, he believes becoming a unicorn is equivalent to playing in the Champions League and that the next step should be to become the winner.    Bados's communication tips for successfully leading a start-up include the importance of letting people know that there is a solution to their problems and being mindful about the things you say and standing behind your words. He also acknowledges that being an engineer makes him more conservative in his promises but that to be successful it is necessary to take risks and sell the dream, especially when communicating internally.    The interview, as ever, was co-hosted with Russell Goldsmith of the csuite podcast.

This week, Index partner Danny Rimer speaks to Farfetch founder José Neves.Farfetch is the world's biggest online marketplace for independent fashion boutiques. Jose founded Farfetch in Porto and London in 2007 and listed on the New York Stock Exchange in 2018.Danny & Jose discuss Farfetch and its global journey, what Formula 1 has in common with entrepreneurship, entering the US via a partnership and much more.Thank you for listening to DestinationUSA from Index Ventures. This is the last episode in our series that explored how Europe's leading entrepreneurs and operators expanded their businesses to the US. If you missed any of the episodes you can go back and listen to the stories of Spotify, Adyen, Nexthink, Collibra, Codat, ComplyAdvantage, Peanut, Wise & more.For more about how to expand your tech startup to the US, you can check out our handbook here.

In the 16th in our series of interviews that we're recording in partnership with the European PR Agency Tyto, and their own Without Borders podcast, Russell Goldsmith and Brendon Craigie were joined online from Boston in the US by Pedro Bados, Co-founder and CEO of Nexthink, a company that specialises in digital employee experience management software. Nexthink has headquarters in Boston and Lausanne in Switzerland, and they reached unicorn status in February 2021, after announcing a $180 million series D funding found, reaching a valuation of $1.1 Billion.

Pedro and Peter share their experiences of relocating to the US. They discuss the East vs West Coast, the impact on hiring senior leadership, relocating during COVID, family life and building US networks.Pedro founded Nexthink in 2004 in Lausanne (Switzerland) which is still the main engineering and product hub. He relocated to Boston in March 2020. Here's a case study of Nexthink's US expansion. Pete founded Codat in  2017 in London to connect the internal systems of small businesses to banks, fintechs and other financial institutions. He relocated to New York in 2020 to lead the company's US expansion. 

In this episode with Abby Ryan, Head of Global Marketing Operations and Technology at Nexthink we discuss how do you align marketing ops with customer success and who should marketing ops report to?

As the show enters double figures, Thomas McGrath and Tim Flower set out to bridge the gap between IT and psychology, with help from Michael Jones (Associate, Predictive Advantage) and Jeremy Baker (Productivity Director, Nexthink). In the course of a lively discussion the crew reveals: - The history and power of professional psychometric test the Predictive Index - The need for a truly tailored approach to the modern workplace – psychologically and technologically - Where Thomas and Tim fall on the Predictive Index (and how cool this makes them) Check out Nexthink’s latest eBook, Top IT Trends and Predictions for the New Way of Working, to keep fully abreast of the latest Digital Employee Experience innovations. To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple, Spotify, TuneIn, Amazon Music, or your favorite podcast platform!

Join Randy Seidl and David Nour for this episode of the Tech Sales Insights Podcast as they host Mary Beth Vassallo, VP & GM - North America at Nexthink. Mary Beth brings 25 years of sales leadership and go-to-market experience, specializing in building and transforming teams into high-performing organizations. She joined Nexthink in April 2017 with an ARR of roughly $4M, 20 customers, and a small office in downtown Boston. Over the last four years, her emphasis as the VP of North America has been on building the team and driving the business by attacking the large enterprise market. Using a value selling motion the North America team has generated $40M in ARR, grew the customer base to over 100 companies, while tripling the average revenue per customer. Prior to Nexthink, Mary Beth was the VP of Sales for the Application Delivery Software business and VP of Global Accounts for the Networking business at HPE. Prior to HPE, Vassallo was the VP of Global OEM Sales at Blue Coat Systems. She also held various executive sales leadership positions at Voltaire (Mellanox, now NVidia), Brocade, and EMC. Vassallo holds a Bachelor of Arts degree in Mathematics from Syracuse University. Don't forget, Mary Beth will be our guest on LinkedIn LIVE today at Noon ET. We turn the show notes from these podcasts into more in-depth articles, so check them out on SalesCommunity.Com. We have several outstanding guests joining us in the next several weeks, so subscribe to Tech Sales Insights wherever you consume podcasts. Send in a voice message: https://anchor.fm/salescommunity/message

Die Themen im Schnelldurchlauf: smava - Finanzcheck - Branded - Adjust - Nexthink - kartenmacherei - Auto1 - Rocket Internet - Mobly - mymuesli - Mister Spex +++ smava und Finanzcheck fusionieren +++ Branded bekommt 150 Millionen Dollar +++ AppLovin übernimmt Adjust +++ Nexthink sammelt 180 Millionen Dollar ein +++ EMZ Partners steigt bei kartenmacherei ein +++ IPO-Time: Auto1, Rocket Internet, Mobly +++ mymuesli schließt fast alle Filialen +++ Mister Spex eröffnet weitere Filialen Vor dem Mikro Alexander Hüsing, deutsche-startups.de - www.linkedin.com/in/alexander-huesing/ & www.twitter.com/azrael74 Hintergrund Der deutsche-startups.de-Podcast besteht aus den Formaten #Insider, #News, #StartupRadar und #Interview. Mehr unter: www.deutsche-startups.de/tag/Podcast/ Anregungen bitte an podcast@deutsche-startups.de. Unseren anoynmen Briefkasten findet ihr hier: www.deutsche-startups.de/stille-post/

Valentine's Day is close and love is in the air. What kind of love are we covering this week? Paychex marries errrr... acquires Danish Applicant Tracking System, Emply Recruiter.com consummates a deal with Scouted.io Paradox gets all sex appealed up with video then love is spread with Buy or Sell including - 1) WizeHire 2) Ethena 3) Nexthink ... and Sunday's Super Bowl ads get us all misty Yup, hooking up, video dating, and slapping around some startups, all on this love-filled episode of your favorite podcast, sponsored as always by Sovren, JobAdx, and Jobvite.