Podcasts about communication training

Celebrating 300 episodes with listener questions from around the world. In this special 300th episode of Think Fast, Talk Smart, host Matt Abrahams celebrates a major milestone with a live Ask Matt Anything session featuring questions from listeners around the world—and a few from the team behind the show. He introduces a new communication framework, PREP (Point, Reason, Example, Point), before tackling topics ranging from word recall and public speaking nerves to storytelling, AI's impact on communication, giving difficult feedback, and using gestures more effectively. Along the way, he shares practical strategies, favorite communication techniques, and lessons learned from 300 episodes dedicated to helping people communicate with confidence, clarity, and connection.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Ep.250 How to Navigate Conflict: Tools For Productive Communication Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (01:13) - PREP Framework (04:13) - Improving Word Recall (07:10) - Public Speaking Nerves (11:35) - Concise vs. Detailed Communication (13:39) - AI & Communication Skills (16:12) - Storytelling Fundamentals (18:51) - Lingo vs. Jargon (20:22) - Difficult Feedback Conversations (22:36) - The Power of Paraphrasing (25:07) - Effective Gestures (29:28) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. Upwork is a one-stop platform to find, hire, and pay expert freelancers. Visit upwork.com right now and post your job for free. 

Practical communication strategies you can use immediately at work and beyond.How do you speak up when a conversation is moving faster than you can think? What should you do when emotions threaten to derail your listening? And how can you give honest feedback to a boss who doesn't seem interested in hearing it?In this Ask Matt Anything episode of Think Fast, Talk Smart, host Matt Abrahams answers listener questions from the Think Fast Talk Smart Learning Community on some of the most challenging workplace communication scenarios. From practical techniques for inserting your ideas into fast-paced meetings to strategies for managing emotions and delivering feedback upward, Matt shares actionable advice to help you communicate with greater confidence, clarity, and impact.Episode Reference Links:Think Fast Talk Smart Learning Community Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (02:02) - Speaking Up in Meetings (04:42) - Listening Through Emotion (07:58) - Giving Feedback Upward (13:29) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.comJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

What you'll learn in this episode Why listening—not talking—is the ultimate sales skill The 3 steps of the CPI framework: connect energetically, ask adept questions, actively listen How to uncover what clients are afraid to admit Why setting emotional expectations prevents frustration and blame How to turn predictable problems into opportunities for trust The difference between fake rapport and real connection Why influence is something you're given, not something you chase How authentic listening positions you as the trusted expert Teach to Sell Preorder: Teach to Sell: Why Top Performers Never Sell – And What They Do Instead To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook Page: https://www.facebook.com/NoBrokeMonths/Facebook: Dan RochonLinkedIn: Dan RochonTeach to Sell Preorder: Teach to Sell: Why Top Performers Never Sell – And What They Do Instead

In this episode of the Inspire Podcast, Bart Egnal speaks with Rachel Cossar, co-founder and CEO of Virtual Sapiens, about how AI is transforming leadership communication training. Drawing on her own journey from the professional world of ballet to expert in non-verbal communication, Rachel explains how her experience in performance and body awareness led to the creation of an AI-powered communication coaching platform. Together, Bart and Rachel explore why AI can be such a powerful complement to facilitated training and executive coaching, especially when it comes to practice, repetition, feedback, and accountability. They discuss their collaboration with The Humphrey Group, including how THG has trained the platform on their own IP and is integrating AI coaching into their programs to help participants build confidence and measure improvement over time. The conversation also examines the limits of AI, why human facilitation remains essential, and how the future of communication training will combine technology with human connection. A fascinating look at the evolving role of AI in helping people become more effective, authentic, and inspiring communicators. Learn more at https://www.virtualsapiens.co/ Show Notes: 00:19 Show intro 00:57 Introducing Rachel and Virtual Sapiens 02:29 Rachel's background 02:48 Started off in ballet 03:17 Body awareness and presence 04:21 What dance training made her realize about office life 05:04 Starting her new career 05:26 Consulting with the hospitality industry 06:34 The “always on” nature of hospitality 07:23 Silent service 08:36 How this applies to executive and leadership development 09:06 How the COVID disruption changed her work and business 09:28 The idea for Virtual Sapiens 09:49 How do you take training and truly make it muscle memory? 10:55 Rapid adoption of video during COVID changed things 12:57 How did Virtual Sapiens come to be? 13:30 Initial product: a video sidekick coach 15:02 How did people respond to AI feedback? 15:53 People now have overly high expectations of AI 16:53 The complexities of video avatars 17:55 Why Virtual Sapiens was a natural fit for coaching firms 18:31 The asynchronous practice tool 19:26 How Virtual Sapiens fits with The Humphrey Group 19:47 The Humphrey Group's “ELI” tool 20:13 Learners can see measurable improvements 20:49 Where is AI used best in facilitation and training? 21:44 Designing programs with more longevity 23:59 Scalable and concurrent learning 24:36 Why people find AI to be a safe space to practice 25:03 The fear of being judged 25:41 Why people prefer first reps with AI 26:23 Built-in accountability for learners 27:15 Post-facilitation tools and practice 29:36 Do people use it? 29:50 Why getting people on early is key 31:52 What is the future of Virtual Sapiens? 32:40 More task-specific LLMs 33:29 Where can people learn more

The hidden habits behind calm, confident communicators.What does it really take to become a more confident communicator? In this special collaboration between Think Fast, Talk Smart and Headspace, host Matt Abrahams shares practical, mindful strategies for speaking with clarity, managing anxiety, listening more deeply, and connecting more authentically with others.Across five short lessons, Matt outlines how to calm speaking nerves, become a better listener, structure your ideas clearly, engage any audience, and strengthen your presence — whether you're leading a meeting, giving a presentation, or navigating everyday conversations.Whether you're speaking to a crowd or having a one-on-one conversation, these tools can help you communicate with more confidence, calm, and connection.Episode Reference Links:Headspace Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (03:36) - Speaking Anxiety (08:42) - Mindful Communication (13:51) - Clarity & Structure (17:28) - Creating Engagement (24:53) - Building Presence (29:55) - Conclusion  ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Forty Colombian farmers sat looking at her, completely unimpressed, when the cartel boss in the back of the room opened a case and a drone flew up out of it. In this episode, I sit down with Attia Qureshi, the negotiation teacher who learned her craft running State Department conflict-resolution work in cartel-controlled coca regions of Colombia, and who now teaches at the University of Michigan after a stint at MIT Sloan. Her new book Never Settle, with a foreword by Sheila Heen and endorsements from Daniel Pink, Robert Cialdini, and Chris Voss, hits shelves next week. The thing I love about her work is that she does not treat negotiation as a boardroom sport. She treats it as a daily relationship skill, the kind you practice with your barista so it is already in your hands when something hard comes up at home. In This Episode The four-step sequence Attia used to reset a room of 40 unimpressed farmers and a cartel boss with a drone, and how the same four steps work in your kitchen tonight Why "take out the trash" is the position and not the actual ask, and the one-sentence reframe that changes how you fight about household chores The fifth-grade bullying story that produced the hard shell most of us are still wearing into adulthood The seven-word test that tells you whether you are influencing someone or manipulating them Why the freeze you feel when you try to speak up is physiology, not personality, and what to do about it in real time How to know when you are giving too much to a taker, and the experiment Attia recommends before you decide to cut losses The literal glass of lemonade that turned a hostile next-door neighbor into a friendly one, and the Cialdini-backed science underneath it Why This Matters This episode is for anyone who knows what they want and goes quiet when it is time to ask. For anyone stuck in a loop with a difficult coworker or in-law that has been the same loop for three years. For anyone who has tried the assertive thing once and the people-pleasing thing once and is exhausted by both, and who wants a path that does not require a personality transplant. Episode Breakdown 0:30 How to Get What You Want: Without Fighting or Folding 2:52 Bethany and the Exoskeleton: Where the People-Pleaser-or-Hardener Split Begins 7:18 Why You Freeze When You Try to Ask for What You Want 14:19 A Drone, a Drug Cartel, and How to Negotiate Without Being Aggressive 28:39 Self-Negotiation: Emotional Regulation Before the Conversation Starts 33:22 Positions vs Interests: What You Are Really Asking For 36:01 The Lemonade Story: Reciprocity, Reset, and the Long Game 46:21 Givers, Takers, Matchers, and the Difference Between Influence and Manipulation Resources Free Communication Training (workbook plus two-part video) Schedule a free consultation with our team Relationship coaching at Growing Self If something in this conversation landed somewhere specific for you, the most generous thing you can do is share it with the friend who came to mind while you were listening. And if you are ready to stop having this same conversation in your head and start having a different one out loud, my free Communication Training is at growingself.com/communication. It is the workbook and video series I built for exactly the kind of conversation Attia and I were just having. xoxo, Dr. Lisa Marie Bobby Growing Self Special thanks to this month's sponsors of the podcast Upwork — When you need specialized talent fast, Upwork gives you access to vetted professionals across 125+ categories, from marketing to web development to operations support. No long recruiting cycles. No guesswork. Just the right person, when you need them. Check it out at upwork.com — posting a job is free. Shopify — The all-in-one platform for building and growing your online business. Visit shopify.com/lhs to explore their tools and access exclusive listener discounts. OSEA — Amazing, clean, science-backed skincare made with the power of the sea. Use code LHS at oseamalibu.com for 10% off your first order. Quince — Quality products you'll actually use that feel like luxury without the price tag. Get free shipping and 365-day returns at quince.com/lhs. LNutra Prolon — A science-backed, plant-based nutrition program that supports fat loss, metabolism, cellular rejuvenation, and overall longevity. Head to ProlonLife.com/LHS for 15% off your first order + a bonus gift.

Simple strategies to think faster, stay authentic, and communicate with confidence. How do you stay genuine without sounding rehearsed? What helps when your thoughts are moving faster than your words? And how can you handle high-pressure moments with more ease?Strong communication isn't about having the right lines ready—it's about being present enough to respond with clarity. In the moment, it's easy to rush, overthink, or lose your structure. But with the right tools, you can slow down, connect, and communicate with intention.In this Ask Matt Anything episode of Think Fast, Talk Smart, Matt Abrahams shares insights from a live session with the Think Fast Talk Smart Learning Community. Through real audience questions, he outlines practical ways to manage nerves, adapt to different situations, and build communication habits that last.Episode Reference Links:Think Fast Talk Smart Learning Community  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:22) - Email Small Talk (04:59) - Slowing Down Your Thinking (07:09) - Controlling Speaking Pace (09:16) - Authenticity vs. Adapting (13:42) - Scripted Talks (16:34) - Handling No Questions (20:09) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smartJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Margie Newman Tsay is the Founder & CEO of Intesa Communications Group, a strategic communications firm specializing in reputation management, executive coaching, and crisis response. A seasoned communicator and entrepreneur, Margie draws on her background in media relations, advocacy, and leadership to help high‑profile professionals and organizations build trust, align their message, and navigate change.Her work is guided by a deep belief in authenticity, clarity, and purpose‑driven communication. Based in San Diego but rooted in Nashville, Margie serves as a champion for leaders who want to elevate their impact and build cultures anchored in connection, integrity, and clarity.SHOW SUMMARYIn this episode of Selling from the Heart Podcast. Larry Levine and Darrell Amy are joined by Margie Newman Tsay, founder of Intesa Communications Group, who shares her expertise in strategic communications, reputation management, executive coaching, and crisis response. Margie emphasizes the need for clarity, brevity, and effective communication during crises and how these skills are essential for building trust and credibility. She also highlights the role of continuous learning and vulnerability in becoming a successful communicator, regardless of age or gender. The episode underscores the overlooked necessity of crisis communication training in the sales profession and offers actionable insights for sales leaders and professionals.KEY TAKEAWAYSCommunication requires repetition - Say things 10-11 times before people truly retain them; don't assume once is enough Make the customer the hero - Focus on their goals and needs, not your product or yourself Reputation is built daily - Trust and authenticity come from how you show up every single day, not just when making a sale Surprises are for birthdays - Over-communicate to avoid catching people off guard in business relationships Crisis communication essentials - Focus on brevity, roles, and goals; reduce oxygen to the flame rather than escalating Diversify your network - Learn from people across different ages, genders, and industries to expand your communication toolkit Humans first in crisis - Remember everyone defaults to fear and ego under pressure; sometimes people just need to be heardQUOTES"Selling from the heart means remembering that it's not about you. Make the customer the hero." "Surprises are for birthdays. You gotta communicate, communicate, communicate in four different ways to make sure people get it." "Leadership is context. When we stop communicating and giving that context, trust erodes." "No one is born a great communicator. This is a learned skill. You can start today being a great communicator." "In a crisis, our brains are ego and overwhelm. We immediately need to know what is going on, how do we solve for it, and what's my job." "What's the closest gator to your boat? You take 'em one gator at a time." (on prioritizing in crisis) "Everyone is a human first. Ego and fear don't bring out the best in any person, and that is what you're dealing with in a crisis."Learn more about Margie Newman Tsay.LinkedIn: https://www.linkedin.com/in/margienewmantsay/Learn more about Darrell and Larry.Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/Website: https://www.sellingfromtheheart.net/ADDITIONAL RESOURCESDiscover Heart-Centered Leadership:Explore the Culture from the Heart Podcast and uncover the secrets to thriving workplace cultures. Know a visionary CEO? Nominate them today at

Functional Communication Training can change everything when behavior is really communication and we take the time to listen.In this reprise episode, I'm revisiting one of our most popular conversations of the year, all about Functional Communication Training and how to get started in a way that is practical, ethical, and truly supportive for students. I hear so many questions about what to do when students are struggling to express their needs and emotions and how to move beyond problem behavior into meaningful communication. This conversation with Dr. Bethjoy Houck gives you a clear, research-based way forward.We walk through what Functional Communication Training actually is, why it is different from simple mand training, and why identifying the true function of behavior through assessment is essential before jumping into intervention. We also break down how to thoughtfully select functional communication responses so they are easy to prompt, meaningful to the learner, and sustainable across environments. Whether you are a speech-language pathologist, BCBA, RBT, or parent, this episode is filled with real-world examples that bring the research to life and help you apply FCT with confidence and compassion.#autism #speechtherapyWhat's Inside:What Functional Communication Training really is, and why it goes beyond basic mand trainingWhy identifying the function of behavior is essential before implementing FCTHow to select communication responses that are easy to prompt, ethical, and effectivePractical examples of using AAC, visuals, and object exchange to support meaningful communicationMentioned In This Episode:A Practitioner's Guide for Selecting Functional Communication ResponsesJoin the aba speech connection  ABA Speech: Home

Communications is the CENTER OF ALL THINGS. Lee Caraher talks all things communications – from language to format to medium, from employee engagement to great leadership, from PR to social media, and Reputation management to personal branding, bringing you key insights from her experience and expertise that can be used in the day to day to make your work, your PR, your culture, and your potential WORK. What you will learn in this episode: Why limited partners (LPs) publicly expressed frustration with Kirkland & Ellis, including the infamous "Fire K&E" comment How poor communication resulted in the loss of hundreds of thousands of dollars worth of time and investments How demeanor and style can hurt a big company, and the cost of repairing when reputation is damaged How to excel in your role and be someone others genuinely want to work with What Kirkland & Ellis is doing to rebuild trust (including banning a certain phrase) Resources: Website: https://leecaraher.com/ Website: www.double-forte.com Instagram: https://www.instagram.com/leecaraher/ LinkedIn: https://www.linkedin.com/in/leecaraher Facebook: https://www.facebook.com/LeeCaraher1/ Twitter: https://twitter.com/leecaraher

“We need to balance efficiency and humanity.” Connect With Our SponsorsGreyFinch - https://greyfinch.com/jillallen/A-Dec - https://www.a-dec.com/orthodonticsSmileSuite - https://getsmilesuite.com/ Summary In this conversation, Jill Allen chats with Amy Cromwell to discuss the critical role of communication in orthodontic practices, emphasizing the evolution of communication methods, the importance of adapting to different generations, and leveraging technology for better patient interactions. They explore the significance of first impressions, the use of analytics to improve communication, and the necessity of training and coaching for staff. The discussion also touches on the balance between efficiency and humanity in communication, the role of AI, and the importance of creating a positive patient experience through effective communication strategies. Connect With Our Guest Jill Allen & Associates - https://www.practiceresults.com/ Takeaways Communication is essential in orthodontic practices.Different generations require different communication styles.Technology has transformed communication methods.First impressions can significantly impact patient experience.Handling communication breakdowns is crucial for patient satisfaction.Analytics can help identify communication gaps.Training and coaching are vital for effective communication.AI can enhance communication but should not replace human interaction.Celebrating progress in communication is important for team morale.Understanding the patient's perspective is key to effective communication.Chapters 00:00 Introduction03:24 Evolution of Communication in Orthodontics05:43 Generational Communication Differences07:08 Effective Communication Techniques08:56 Importance of Positive Communication12:00 Leveraging Technology for Better Communication20:03 New Patient Call Strategies27:15 Analyzing Communication Analytics29:27 The Importance of Technology in Communication33:07 Celebrating Progress and Building Trust35:36 Coaching and Training Programs38:07 Balancing AI and Human Touch41:18 Communication Training and Coaching Packages48:24 Final ThoughtsEpisode Credits:  Hosted by Jill AllenProduced by Jordann KillionAudio Engineering by Garrett LuceroAre you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?Reach out to me- www.practiceresults.com.    If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.    New episodes drop every Thursday!   

In this episode, I'm sharing my insights on why so many practices lose potential clients—not because of their medical skills or even their marketing, but simply because of how phone calls are handled. I'll walk you through practical frameworks and real-world communication strategies that you can use to train your front desk staff to turn more inquiries into booked appointments. We'll talk about the importance of empathy and how having value-based conversations can completely change the way clients perceive your practice. I'll also give you actionable tips for handling common objections, so your team feels confident and prepared no matter what comes up on a call. Plus, I'll show you how to track your results so you can see exactly what's working and where there's room for improvement. Whether you're a practice owner, manager, or part of the front desk team, this episode is packed with tools and strategies to help you improve your client experience, increase your bookings, and ultimately grow your practice. So grab a notebook, tune in, and let's make sure you're turning every phone call into an opportunity for your practice to shine!

Send us a textYour words are currency in the trades—every phrase either builds trust or destroys it in seconds. When your technician says "I think this might help" versus "This is the best solution based on what I'm seeing, and here's why," they're not just changing words—they're changing your company's revenue potential.This powerful episode dives deep into the psychology of service business communication, revealing why customers don't actually buy plumbing or HVAC solutions—they buy certainty, peace of mind, and problems being removed from their plate. When your team sounds uncertain, it triggers customer fear, delays decisions, and costs your company thousands in lost revenue every week.I share practical training methods you can implement immediately, including how to upgrade your team's common phrases, role-play objection handling, and customize language for different customer personality types. The DISC profile breakdown alone will transform how your team communicates—Dominant customers want bottom lines, Influencers need emotional connection, Steady types seek comfort, and Analytical folks crave details.The results speak for themselves. One plumbing company implemented these language techniques and watched their close rate jump 20% with a 15% ticket size increase in just 60 days—same team, same service, new words. This isn't just about sales; your leadership language shapes your entire company culture and sets the foundation for success.Ready to transform your service business through the power of words? Start by auditing your team's language, upgrading five key phrases, and implementing weekly role-play sessions. Remember: certainty sells, language leads, and culture starts with the words you train. This is the separator between a million-dollar shop and a $10 million shop—and it begins with the next sentence your technician says at the customer's door.Leave a review on Apple Podcasts to help us reach more professionals who could benefit from these proven communication strategies. Your support helps us continue providing actionable insights you can implement immediately for real business growth.https://coreyberrier.gumroad.com/ Support the show https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflowhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1 https://www.linkedin.com/in/coreysalescoach/

In this episode of The Cookbook, host Iris Goldfeder interviews TJ Walker, a media training expert who shares his journey from being a shy child to becoming a successful public speaking coach. The conversation covers his early career challenges, the importance of finding a niche in media training, and the impact of SEO and marketing strategies on his business. They also discuss the shift to online training during the pandemic, overcoming video presentation challenges, and tips for effective body language and communication. In this conversation, the speakers delve into the nuances of video interviews, emphasizing the importance of lighting, authenticity, and overcoming common fears associated with being on camera. They discuss practical tips for improving video quality and presentation skills, including managing verbal tics like 'um' and 'ah.' The dialogue also touches on the entrepreneurial journey, highlighting the significance of problem-solving and the potential of AI technology in enhancing communication training. To Learn More About TJ Walker visit tjwalker.ai Chapters 00:01 Introduction to The Cookbook and Guest Introduction 00:53 TJ Walker's Journey to Public Speaking 03:06 Early Career and Challenges 06:03 Finding a Niche in Media Training 08:46 The Importance of SEO and Marketing Strategies 12:13 Adapting to Online Training and Pandemic Impact 15:00 Overcoming Video Presentation Challenges 17:48 The Evolution of Online Training and Success 20:53 Body Language and Presentation Tips 23:57 Final Thoughts on Confidence and Communication 33:18 Lighting for Video Interviews 39:58 The Importance of Authenticity on Camera 46:04 Overcoming the Fear of Video Recording 52:24 Managing Verbal Tics in Communication 58:55 Advice for Aspiring Entrepreneurs 01:06:50 The Future of AI in Communication Training

Episode 61 - Penny Newton-Hurley specialises in Communication Training, Coaching, and Conflict Resolution, using 'Human Language' to help people manage stress, reduce anxiety, and improve relationships in a unique way. Disclaimer: Please note that all information and content on the UK Health Radio Network, all its radio broadcasts and podcasts are provided by the authors, producers, presenters and companies themselves and is only intended as additional information to your general knowledge. As a service to our listeners/readers our programs/content are for general information and entertainment only.  The UK Health Radio Network does not recommend, endorse, or object to the views, products or topics expressed or discussed by show hosts or their guests, authors and interviewees.  We suggest you always consult with your own professional – personal, medical, financial or legal advisor. So please do not delay or disregard any professional – personal, medical, financial or legal advice received due to something you have heard or read on the UK Health Radio Network.

In this episode of IDD Health Matters, Dr. Craig Escudé sits down with Rachel Potts, a dedicated nurse and Director of Nursing for ICF homes, to discuss the challenges and rewards of providing healthcare for individuals with intellectual and developmental disabilities (IDD). Rachel shares her journey into the field, beginning as a school nurse for children with autism, and how she quickly developed a passion for understanding and communicating with non-verbal individuals. Throughout the conversation, Rachel and Dr. Escudé explore the critical need for better training and resources for healthcare professionals, the importance of observation skills in diagnosing health concerns, and the role of direct support professionals (DSPs) in advocating for individuals with IDD. Rachel also shares real-world experiences, including a powerful story about learning to recognize subtle health cues that might otherwise be overlooked. Tune in to learn about the barriers in IDD healthcare, the importance of collaboration between providers, and how simple tools—like augmentative communication apps—can make a big difference. Whether you're a healthcare provider, caregiver, or advocate, this episode offers valuable insights into improving healthcare equity for people with IDD.

In this episode of IDD Health Matters, Dr. Craig Escudé sits down with Rachel Potts, a dedicated nurse and Director of Nursing for ICF homes, to discuss the challenges and rewards of providing healthcare for individuals with intellectual and developmental disabilities (IDD). Rachel shares her journey into the field, beginning as a school nurse for children with autism, and how she quickly developed a passion for understanding and communicating with non-verbal individuals. Throughout the conversation, Rachel and Dr. Escudé explore the critical need for better training and resources for healthcare professionals, the importance of observation skills in diagnosing health concerns, and the role of direct support professionals (DSPs) in advocating for individuals with IDD. Rachel also shares real-world experiences, including a powerful story about learning to recognize subtle health cues that might otherwise be overlooked. Tune in to learn about the barriers in IDD healthcare, the importance of collaboration between providers, and how simple tools—like augmentative communication apps—can make a big difference. Whether you're a healthcare provider, caregiver, or advocate, this episode offers valuable insights into improving healthcare equity for people with IDD.

Send us a MessageWant to improve your organization? Effective communication, training, campaigning, and meetings can help.Great organizations define and implement effective communication strategies.Clarity around key terms enhances communication efforts.Training is distinct from communication and focuses on skill development.Campaigns support ongoing learning and engagement.Meetings should prioritize goals and projects over communication.Regular communication reduces stress and misinformation.Employee-driven teams can enhance communication efforts.In this episode of Culture Change RX, I discuss the importance of improving communication within healthcare organizations. Key terms such as communication, training, campaigning, and meetings are defined to clarify their distinct purposes and their role in leading change initiatives. The episode concludes with a call to action for leaders to prioritize communication as a crucial element in fostering a positive organizational culture.Resources Mentioned in This Episode:The Capstone Chronicle (February 2025 Issue) – Features a sample communication plan and insights into four key tactics for improving communication.Episode 12 – Shift from Chaotic to Consistent CommunicationNeed help improving your healthcare organization? Let's talk https://www.capstoneleadership.net/contact-us/ Let's connect on LinkedIn!13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Functional Communication Training (FCT) is a proven strategy to replace problem behaviors with effective communication skills. In her article, Practitioners Guide for Selecting Functional Communication Responses, published in Behavior Analysis in Practice, Dr. Bethjoy Houck offers practical advice to help clinicians implement FCT successfully.FCT focuses on giving learners a way to express their needs that works for them, whether through speech, sign language, cue cards, object exchanges, or even video clips. Dr. Houck shares creative examples that encourage thinking beyond traditional methods to meet each learner's unique needs.She stresses the importance of starting with assessments like Ringdahl's MTA or Valentino et al. to identify the best Functional Communication Responses (FCRs) for the individual. Practitioners should select FCRs that reinforce desired behaviors or are incompatible with the problem behavior. FCRs should be taken seriously and not unnecessarily restricted, as maintaining open and accessible communication is key to the success of FCT.Dr. Houck emphasizes that FCT is about meeting learners where they are and giving them tools to express themselves in ways that make sense for their abilities. Whether verbal or nonverbal, communication is an essential skill, and FCT helps individuals share their needs while fostering meaningful growth. #autism #speechtherapy What's Inside:What is Functional Communication Training?5 FCT recommendations for clinicians.What is an FCR?Getting started with FCT assessments.Mentioned In This Episode:ABA Speech: HomeJoin the aba speech connection membership 

In this episode of Wickedly Smart Women, host Anjel B Hartwell engages in a compelling conversation with Anu Bhardwaj, founder of the State of Women Institute and SHEQONOMI.   Anu shares her inspiring journey, starting from a radio show to creating a multi-platform app aimed at economically empowering women worldwide. Despite the challenges of the COVID-19 pandemic, limited technology, and high costs, Anu's perseverance led to the development of an innovative application now accessible in 175 countries.   Tune in to learn about SHEQONOMI's mission to support the bottom billion people, the unique fundraising challenges, and the future plans to amplify women's voices through podcasting and digital content. Don't miss out on this motivating episode filled with practical wisdom, heartfelt stories, and a vision for a more inclusive world. What You Will Learn  1. How did the diverse backgrounds of the attendees at the Blockchain on the Beach event reflect the mission of Women Investing in Women and Girls? 2. What impact do you think having young cohosts on the original radio show had on its success and evolution? 3. How did the shift from a radio show to an application with a linked crypto wallet during COVID change user engagement and accessibility? 4. What are some of the unique challenges faced by Anu's team in developing their app in a village with limited technology, and how were these overcome? 5. How important is community support, as mentioned during Anjel's break in the podcast, in sustaining long-term projects like SHEQONOMI? 6. Discuss the concept of SHEQONOMI. How does this platform aim to empower women economically, and why is this important? 7. Anu used her daughter's college savings to fund SHEQONOMI. What does this decision say about her commitment, and what lessons can be learned from this act of belief? 8. Despite numerous rejections, Anu's team eventually secured significant grants. How does this tenacity reflect on the broader challenges of funding social enterprises? 9. Given the high costs of technology and connectivity, what are some ways SHEQONOMI is making its content and technology accessible to those living on less than $5 a day? 10. What insights can be drawn from Anu's approach to investor relations and her future goals for SHEQONOMI? How important is strategic advice, like that from Harvard lawyers, in shaping the growth and direction of her projects? Connect with Anu Bhardwaj Anu Bhardwaj on LinkedIn SHEQONOMI's Website Resources Wickedly Smart Women: Trusting Intuition, Taking Action, Transforming Worlds by Anjel B. Hartwell Connect with Anjel B. Hartwell Wickedly Smart Women Wickedly Smart Women on X Wickedly Smart Women on Instagram Wickedly Smart Women Facebook Community Wickedly Smart Women Store on TeePublic The Wealthy Life Mentor The Wealthy Life Mentor on Facebook Listener Line (540) 402-0043 Ext. 4343  Email listeners@wickedlysmartwomen.com

The evolution of social media and communication has come a long way since Brian started working after college in the ‘90s. Take a quick trip down memory lane to see how far we've come.Social media is worth it. We discuss the impact and importance of this powerful communication tool for schools.There is a new program available called the Donovan Group Communication Academy. Currently available in six states, it will launch nationwide soon. Find out what it covers and who should consider applying.SPECIAL GUESTBrian NicolPartnerDonovan Group, Headquarters located in WisconsinEmail: brian.nicol@donovan-group.com Twitter/X: @bsnicol2Website: https://donovan-group.com/ Facebook:  https://www.facebook.com/donovangroup/ Twitter/X: @DonovanGroupUSEFUL INFORMATIONLearn more about the Donovan Group Communication AcademyHoward Suamico Reel introducing PrincipalsOrder your copy of my book Social Media for Schools: Proven Storytelling Strategies & Ideas to Celebrate Your Students & Staff - While Keeping Your Sanity now!Interested in our membership program? Learn more here: https://socialschool4edu.com/MORE RESOURCESFree Video Training: Learn the simple secrets behind social media for K12 schools!Sign up for our free e-newsletter - click herewww.SocialSchool4EDU.com

Mel Loy joins me for this latest podcast episode to share her practical and helpful insights into the most common communication mistakes in communicating internal change and restructures in organisations, her 3 Ts of trust and how to build genuine connection in virtual global teams. Mel is the force behind Hey Mel! Communication & Training, a small agency where big ideas meet even bigger energy, supporting her clients in change, internal, strategic and crisis communication. (As an international speaker and workshop facilitator, Mel has taken her passion for change communication to the far corners of the globe, from Bali to Toronto and everywhere in between.)  She's recently published her first book, Change Isn't Hard, designed to be a practical playbook for anyone who needs to communicate change.  When she's not busy fixating on why people behave the way they do, you can find Mel teaching group fitness classes and yoga, being the world's coolest aunty, or writing her weekly podcast to share the good word of communication. What you will learn in this episode: Why change isn't hard Putting people at the heart, not deliverables There is no one-size-fits-all approach  The most common communication mistakes in communicating change  Mel's 3 Ts of trust for great communication  How to manage communication effectively through a reorganisation  Future trends to be successful in communicating across global teams How to build genuine connection and communicate well in virtual global teams  Resources: Discover Victoria Rennoldson's global leader communication coaching: https://culturecuppa.com/leaders-and-managers/ Discover Victoria Rennoldson's team communication and cultural intelligence training: https://culturecuppa.com/leaders-and-managers/ Find Victoria Rennoldson online: https://culturecuppa.com/ Connect with Victoria Rennoldson on LinkedIn: https://www.linkedin.com/in/victoria-rennoldson/ Find out more about Mel Loy: https://www.heymelcomms.training/ Connect with Mel Loy on LinkedIn: https://www.linkedin.com/in/melanieloy/ Connect with Mel Loy on Instagram: https://www.instagram.com/heymel.comms/ Discover Mel Loy's Book 'Change Isn't Hard': https://www.changecommsbook.au/ Listen to Mel's podcast 'Less chatter, More Matter': https://www.heymelcomms.training/podcast Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights/ Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson/  Email me: victoria@culturecuppa.com Website: https://culturecuppa.com/

In Episode 96, We're Turning 3 Years Old!, JRT and Jen V. reminisce about their strangers-to-business partners origin story, their pride and reflections on Voice First World's mission over the past three years, and the hilarious hijinks they've been up to along the way.   Hear the “opposites” and co-founders reveal their own “What on Earth” moments as well as their biggest lessons in business and with their beloved clients.   Jen Vellenga and Jennifer Rettele-Thomas are the co-founders of Voice First World®, a communication and leadership coaching company. They train executives and leaders on the Presence Paradigm™, a communication technique created from Jen V's decades of training actors to perform authentically with stage presence. If you want to learn more about how to speak confidently, book a discovery call at https://www.voicefirstworld.com/calendar

In this insightful episode of I Need A Coach, host Adam Packard welcomes Alice Shikina, a master of negotiations and mediation. With a rich background that transitions from the theatre to a career in conflict resolution, Alice unveils how she leverages deep understanding of human interactions to excel in negotiations. Discover practical negotiation strategies that Alice employs both in business and personal life, including an ingenious ‘two-choice' technique. Whether it's negotiating a business deal, managing workplace conflicts, or even navigating family dynamics, Alice provides actionable advice that can transform interactions. Tune in to enhance your negotiation skills and apply them across all facets of life.Alice Shikina is a negotiation coach and mediator. She mediates divorces, workplace conflicts and family conflicts. She has over twenty years of theatre experience that she draws on when reading people in negotiations and mediation. Alice grew up in Louisiana and lived in the Czech Republic and speaks Czech. She has two teenage boys and lives in Oakland, CA. In her free time, she enjoys hiking, Netflix and traveling.Key Topics Discussed:Transitioning from theatre to negotiation and mediationThe effectiveness of using acting skills in negotiationsStrategies for teaching negotiation and mediation skillsAdapting negotiation skills for personal relationshipsMarketing tactics for negotiation coaching servicesTimestamps:06:34 Shikina Negotiation Academy.11:54 The use of an acting background when teaching anger management.14:21 Avoid favouring one outcome over the other in negotiations.22:42 Make requests easy to say yes to by offering a something of value first.Guest Socials:Alice Shikina | LinkedInShikina Mediation | InstagramShikina Mediation | FacebookShikina Negotiation Academy | WebsiteNegotiating With Alice | Podcast

I've been following Sam Gratton for 4 years on LinkedIn, where I came across one of his videos that had all of my favourite components: it was educational, entertaining and energizing. Sam is the founder of Gratton Communications, a communication training firm that helps people with Business English and Public Speaking. His clients include CEO's and the management teams at Air France KLM, Amazon, LinkedIn, ThyssenKrupp etc. Today we will go behind this journey and retrace the steps Sam took to move from banking, where he held senior roles at JP Morgan, Goldman Sachs and Banco Santander to starting his very own training firm from scratch. There are so many cool stories, but my favourite one is at the end, make sure you listen till then!Follow Sam on LinkedIn here.Club Gratton: gratton.es Listen to the podcast: https://www.clubgratton.com/podcastsGet the book: The Adventures of Lola Badiola-------------------Liked this episode? A few things:1. Share the podcast with three of your closest friends! And please leave a great review on Apple Podcasts here or Spotify here (tap on the three-dot menu under the cover art of the podcast) , as it would mean a lot to me and hopefully help others discover it. 2. You will love my emails called Charge-Up! I send them every few weeks, they're no fluff no spam, where I share my favourite career insights from movies, TV shows, news and my own personal experiences, that I don't share anywhere else. Make sure you sign up here!  3. Come hang out with me LIVE on LinkedIn and Youtube every Friday at 2 pm CET where I answer your questions and often bring in fab guests:LinkedIn: https://www.linkedin.com/in/sonalbahl/ Youtube: https://www.youtube.com/SuperChargeYourself4. Share your favourite takeaways and tag me on your Instagram and LinkedIn. 

In Episode 92, House Flip to Leadership, we had the pleasure of connecting with Tamara Day, host and designer of Magnolia Network's "Bargain Mansions." Tamara is an expert home renovator both on-camera and off. Hear about her incredible leadership growth and the vital lessons she's learned as star and lead designer of a multi-season TV show.  Jen Vellenga and Jennifer Rettele-Thomas are the co-founders of Voice First World®, a communication and leadership coaching company.  They train executives and leaders on the Presence Paradigm™, a communication technique created from Jen V's decades of training actors to perform authentically with stage presence. If you want to learn more about how to speak confidently, book a discovery call at www.voicefirstworld.com/chat.  

Preparing to speak in front of a skeptical audience is more than thinking about objections beforehand – there are specific techniques you can use to respond to these challenging situations without sounding defensive, evasive, or dismissive. Here, we offer a few key tips for how to handle skepticism with aplomb.In this podcast, host Matt Abrahams and Stanford GSB lecturer Burt Alper share how to prepare for these challenges from your audience and discuss the importance of tactics like acknowledging audience input, reframing responses, and how to remain cool, collected, and credible.Episode Reference Links:Burt Alper: WebsiteStanford Profile: Website Ep.102 Create a Presence: How to Communicate in a Way Others Can Feel: Website / YouTube Ep.70 Keep 'Em Coming: Why Your First Ideas Aren't Always the Best: Website / YouTube Original Episode - Ep.5 From Monologue to Dialogue: How to Handle a Skeptical Audience: Website / YouTubeConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces the episode and guest Burt Alper, a fellow strategic communication lecturer at Stanford GSB(00:00:55) Handling Direct ObjectionsConfronting direct objections during presentations, particularly in professional settings like executive meetings or at the GSB.(00:02:37) Preparation for ObjectionsThe importance of preparation when anticipating objections and strategies for foreseeing potential pushbacks.(00:03:50) Emotional vs. Logical ObjectionsDistinctions between emotional and logical objections and how these types of objections manifest in conversations.(00:06:09) The Power of ReframingThe technique of reframing in objection handling and altering the context of a conversation to address concerns without conceding.(00:08:17) The Role of ParaphrasingParaphrasing as a critical skill for clarifying and addressing objections, with the benefits of accurately restating concerns to ensure mutual understanding.(00:12:11) The Final Three QuestionsBurt Alper shares the best communication advice he's received, a communicator he admires, and his ingredients for successful communication.(00:14:55) ConclusionSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, E86, we sit down with Ebony Reed, seasoned journalist, editorial leader, news strategist, author and executive.  Ebony tackles some difficult subjects with us as we wrap our heads around the recent tragedy after the Super Bowl victory parade in Kansas City. We also focus on her incredibly important book ‘Fifteen Cents on the Dollar: How Americans Made the Black-White Wealth Gap,' which is available for pre-order now.  Hear how Ebony's impressive career in journalism and dedication to her community has improved Kansas City for the better.  Jen Vellenga and Jennifer Rettele-Thomas are the co-founders of Voice First World®, a communication and executive coaching company.  They train leaders on the Presence Paradigm™, a communication technique created from Jen V's decades of training actors to perform authentically with stage presence. If you want to learn more about how to speak confidently, book a discovery call at www.voicefirstworld.com/chat.

In this episode, Jen V. goes solo in response to requests from listeners for communication tips and tools to speak...with presence. If you have communication topics you want to hear about, email Jen at JenV@VoiceFirstWorld.com. Jen Vellenga and Jennifer Rettele-Thomas are the co-founders of Voice First World®, a communication and leadership coaching company.  They train executives and leaders on the Presence Paradigm™, a communication technique created from Jen V's decades of training actors to perform authentically with stage presence. If you want to learn more about how to speak confidently, book a discovery call at www.voicefirstworld.com/chat.  

How do great leaders articulate visions and strategies so easily? They think differently. They have an expansive mindset. Leadership is a point of view. If your point of view is from your job description only, you are missing the mark.Learn the mental skill of thinking bigger so that you have no trouble articulating a vision, a mission, and global strategies. When we hear someone speak with aspirations bigger than ours, we are inspired. This is how you get people to listen and follow.Interested in more? For February 2024 only, Stephanie is leading a 3-part series on "Commanding the Room" in Speak by Design University. This is our program that combines private coaching, group meetings, and self-paced learning. When you register by January 31, you will also be invited to our signature course on "Personal Branding", the perfect course for a fresh start.Interested in group events or coach certification, contact team@speakbydesign.com.

What does it take to lead an organization? Do you want to excel as a leader in any organization?Here are the 50 leadership communication skills summarized. We will dive into each one over the next 50 episodes, to help you transform. Great leaders are great speakers.We will be releasing one lesson per week. If you are ready to create a career of your dreams, it is time to learn the tools. Join me in Speak by Design University: http://speakbydesignuniversity.com/joinWant to become a Leadership Communication Coach, sign up for Certification: https://speakbydesign.com/certification

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

Show NotesLarry is an Emmy nominated, award winning performer, trainer, keynote speaker and 2017 Comedy Magician of the Year. He created Wilson Method communications training for people who wanted to live lives of prosperity, joy and abundance. Wilson Method is the accumulation of the techniques he learned working with the most famous celebrities in the world, people who Larry considers the Master Communicators, people who get everything they want out of life.  Quote: “Speak less, listen more - life is graduate school all around you all the time, pay attention!” - Larry Wilson Knowledge Nuggets and Take-Aways:Larry jokes that he doesn't know if his story is inspirational or a cautionary tale of what not to do Larry has found that by serving and just showing up and becoming a problem solver would lead him to huge opportunities. Always be dependable and utilize empathyPractice active listening people hate to feel invisible When it is possible getting face to face meetings is paramountSemiotics is any information transmitted without words. A magician is just an actor playing the role of a wizardTechnique is duplicatable With Larry's humility, his big wish to be remembered as a regular guy and a stellar FatherRemember we are all in this together Here is a link to this episode on Time To Shine Today Site: https://timetoshinetoday.com/podcast/larrywilson/   Recommended Resources:  Visit the Larry Wilson MethodLarry's Linked INLarry's Facebook 

In this episode, Don't Miss Your Opportunity, we interviewed Brenda VanLengen, Emmy Award-winning broadcaster, play-by-play announcer, women's basketball analyst, studio host and telestrator producer. She speaks on her journey to document women's basketball in her role as producer of the series ‘If Not for Them.' Experience Brenda's contagious passion and enthusiasm for women's sports–which rallies even the most nonathletic. Hear about her stellar career and the “What on Earth” moment that changed the trajectory of her life.    https://ifnotforthem.com/   Jen Vellenga and Jennifer Rettele-Thomas are the co-founders of Voice First World®, a communication and leadership coaching company.  They train executives and leaders on the Presence Paradigm™, a communication technique created from Jen V's decades of training actors to perform authentically with stage presence. If you want to learn more about how to speak confidently, book a discovery call at www.voicefirstworld.com/chat 

On this episode of De-Escalation Conversations, host Kerry Mensior delves into the powerful concept that your calendar is a reflection of your true values. He reflects on the challenges individuals face when focusing on what they lack instead of acknowledging their achievements, and how this mindset can affect mental health. Kerry shares practical steps on using a calendar to live a fulfilling life by aligning it with your values and responsibilities, while also improving relationships and reducing procrastination. Tune in for valuable insights and actionable tips to start living your life by design.Get your FREE BANKcode here ($99.00 value):https://CrackMyCode.com/VictoryThe Power of Gratitude: "When you're in gratitude, your brain cannot also be in survival state."— [00:00:44 → 00:00:48]The Importance of Your Calendar: "Your calendar is a reflection of your true values."— [00:01:48 → 00:01:52]The Gap and The Gain: "I want you to think about that for just a moment because anytime you've been depressed, anytime you've been down, any anytime that you've just been Feeling like you're slogging through mud every day. Most of the time, you're looking at the gap, not at the gain. You're looking at what you don't have versus what you do have."— [00:04:02 → 00:04:49]Time Management and Procrastination: "But if your family is not on your calendar, then you're not living your values."— [00:06:16 → 00:06:21]Prioritizing Time with Loved Ones: "When are they gonna have a little bit of time? When are they gonna have a 15 minute time block? And right now, what I want you to do is I want you to put it on your calendar."— [00:08:26 → 00:08:33]BANKCode Assessment: "It's what we use in one of our de escalation tools because it allows you to know the language that the other person can best hear, Not the language that you natively speak."— [00:08:51 → 00:09:03]gratitude, success, achievement, depression, values, calendar, time management, relationships, experiences, family, goal setting, planning, procrastination, emotional state, survival state, executive state, neuroscience, mindset, priorities, reflection, accountability, personality assessment, teamwork, joy, fulfillment, training, scheduling, career, goals, priorities, lifestyleIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

In this episode of De-Escalation Conversations, Kerry Mensior delves into the powerful impact of evening and morning routines, with a focus on the practice of journaling. Kerry emphasizes the importance of reflection and introspection through journaling, detailing the "WLAG's" approach to capturing Wins, Losses, Aha's, and Goals. He explores the significance of journaling in personal growth and trauma healing, providing insights into the neuroscience behind its effectiveness. With practical tips and techniques, Kerry guides listeners through establishing their own journaling routine and integrating it with mindfulness and meditation practices. Furthermore, he shares his personal morning routine, highlighting the pivotal role of consistency and exercise in his healing journey. Tune in for valuable insights on using routines and journaling as transformative tools for personal growth and healing.The Power of Gratitude: "Your brain does not allow you to be in gratitude and in survival state at the same time, what will happen is if you go into gratitude, your brain will go, oh, I'm safe, and you'll shift into executive state."— [00:07:13 → 00:07:25]The Power of Journaling: "When we write, especially by hand, we engage multiple areas of our brain, including those are involved in thinking language and working memory."— [00:11:07 → 00:11:15]Goal-setting and Journaling: "A journal can be your road map and a companion in this journey."— [00:11:52 → 00:11:55]The Importance of Introspection: "At the end of each day or sometimes maybe even a week, you can write about what you learned, what you struggled with, and how you can improve."— [00:12:48 → 00:12:55]The Power of Journaling for Trauma Healing: "It definitely increases your positivity, and it opens your mind up to more opportunities for success."— [00:13:39 → 00:13:46]journaling, introspection, personal growth, trauma healing, morning routine, evening routine, goal setting, reverse engineering, sleep, rest, gratitude journaling, mindfulness, meditation, self reflection, emotional healing, accountability, resilience, success, consistency, prompts, meditation practice, exercise, workout, 75 hard, sunlight, vitamin D, lifestyle design, self-discovery, healing journey, conflict resolution, communication techniquesIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

In this episode of De-Escalation Conversations, we delve into the fascinating world of neuroscience and its powerful connection to goal setting.  Kerry explores how setting clear, actionable goals not only directs our efforts effectively but also triggers changes in the way our brains operate. By breaking down the science behind goal achievement and the role of dopamine in reinforcing positive behavior, Kerry will provide practical tips for aligning our goals with our brain's natural processes. Drawing from real-world examples, Kerry will show you how to combat procrastination and achieve success by leveraging our brain's capabilities. Tune in to discover how setting and achieving goals is a conversation with our brains, empowering us to reach new heights.QUOTES:Setting Specific Goals: "Vague goals aren't helpful. Being specific as possible with what you want to achieve allows your brain to really set the parameters for what you're going to do. This clarity helps your brain focus on exactly what needs to be done."— [00:06:10 → 00:06:26]The Power of the Brain's Filter System: "When you activate the Raz, which is what you're doing with everything that we just talked about, your brain begins to focus on that and it begins to look for that information because you've just told your brain that that's important information before that it was not important to your survival."— [00:13:49 → 00:14:04]Understanding the Impact of Fear on Decision Making:"When we are in Survival State, what happens is our PFC, our Pre-Frontal Cortex, shuts off electrically. It powers down and we operate from our Hind Brain, our Reptilian Brain, our Lizard Brain, and we don't make good decisions during that time."— [00:17:12 → 00:17:27]neuroscience, dopamine, feel good neurotransmitter, pleasure, reward, goal setting, motivation, positive reinforcement, progress, achievements, neuroscience and goal achievement, neural pathways, myelination, goal specificity, visualization, feedback, procrastination, survival state, executive state, prefrontal cortex, creativity, problem solving, fear center, dopamine boost, clear and specific goals, manageable tasks, regular feedback, celebrating milestones, setting goals, brain's powerIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

Heather Hansen, founder of the Global Speech Academy, discusses the issue of accent bias in the workplace and the importance of effective communication in a globalized world. She challenges the notion of "good" and "bad" English, emphasizing that successful communication is about getting the message across, regardless of accent. Heather highlights the need for leaders to understand and address accent bias, as well as the cultural differences that impact communication. She also emphasizes the importance of listening and valuing diverse perspectives. Overall, Heather advocates for a shift in mindset and a more inclusive approach to communication. Key Takeaways 1. Accent bias exists in the workplace and can hinder effective communication. 2. Communication is not a skills problem but involves cultural intelligence and active listening. 3. Non-native English speakers face challenges in a global economy dominated by English speakers. 4. Organizations need to create a culture of acceptance and understanding for diverse communication styles. 5. Accent bias is not limited to non-native speakers and can affect individuals with regional accents within the same country. Timestamps 00:00 Meet Heather Hansen 01:06 Exploring Global Speech Academy's Communication Training 01:54 Rethinking "Bad" English and Accent Bias 03:35 Unveiling Accent Bias in the Workplace 04:22 Diverse Language Experiences: A Personal Journey 06:11 The Realities of Written Accents and Language Prejudices 07:31 Tackling Language Bias in Organizations 08:11 The Role of Accents in Categorization and Discrimination 09:17 Beyond Non-Native Speakers: Accent Bias Affects Everyone 10:25 Beyond Skills Training: Enacting Real Communication Change 10:47 The Overemphasis on Presentation Skills in Communication 11:17 The Pillars of Communication: Culture, Listening, Connection 11:42 Overcoming Communication Barriers: Confidence and Fear of Failure 12:10 Communication: More Than Just Skills 12:26 Questioning Western Communication and Leadership Norms 13:35 Embracing Diverse Communication Styles 15:06 Adapting Speech in Global Contexts 16:15 Navigating the Complexities of Phrasal Verbs 17:19 Confronting Western Bias Against Non-Native English Speakers 18:07 Leadership's Role in Bridging Communication Gaps 19:00 Closing Thoughts Featured Guest Name: Heather Hansen Bio: Heather helps multinational companies enhance collaboration, innovation and inclusion across their global teams through greater understanding and stronger, more efficient communication policies. She focuses on fostering unmuted communication cultures where every voice is heard, resulting in greater inclusion, innovation and efficiency across remote and global teams. Along with private leadership communication coaching, Heather facilitates group training courses and consults on a number of topics related to global communication. Heather is also an External Industry Expert for NUS Business School's Executive Education programs where she runs modules on communication, presentation, and storytelling skills. Related Episodes Crucial Conversations: Navigating Communication Boundaries in the New Age of Remote Work Attracting and Retaining International Talent with Lona Alia Remote Work for All: How Developing Nations are Embracing New Work Paradigms with Alvaro Daza Remote Works: Managing for Freedom, Flexibility, and Focus with Ali Greene and Tamara Sanderson Additional Resources Check out Heather's book, Unmuted: How to Show Up, Speak Up, and Inspire Action Connect with Heather Hansen on LinkedIn Connect with Heather Hansen on Twitter Check out Heather's YouTube Channel Learn more about Wayne Turmel Email Wayne Turmel Connect with Wayne Turmel on LinkedIn Learn more about Marisa Eikenberry Email Marisa Eikenberry Connect with Marisa Eikenberry on LinkedIn Purchase a copy of The Long-Distance Leader Purchase a copy of The Long-Distance Teammate Purchase a copy of The Long-Distance Team The Kevin Eikenberry Group Order The Long-Distance Team Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book! https://longdistanceteambook.com/  Your Host Wayne Turmel: Master Trainer and Coach for The Kevin Eikenberry Group, co-author of The Long-Distance Leader: Rules for Remarkable Remote Leadership and The Long-Distance Teammate: Stay Engaged and Connected While Working Anywhere, and trainer of remote teams for over twenty years. Read More... Join us for a powerful, 4-part video series titled, Demystifying Remote Leadership. You will learn how to create solid working relationships in a virtual team with more confidence and less stress! Sign up: https://longdistanceworklife.com/video Subscribe to Long-Distance Worklife wherever you listen to podcasts. If you enjoyed this episode, please take a moment to rate the show 5 stars and leave a review! Connect with us: Instagram: https://www.instagram.com/longdistanceworklife/ YouTube: https://www.youtube.com/channel/UC2P22kW5iaX8zU3B0-HVCUA Website: https://longdistanceworklife.com/  TikTok: https://www.tiktok.com/@longdistanceworklife  Want us to answer one of your questions? Contact Us!  

Welcome back to another episode of De-Escalation Conversations, where we dive into the world of conflict resolution and finding peaceful solutions. In today's episode, we have a special guest joining us: Matt Lorenc, the Director of Sales and Marketing at Fraud Fighter. With over 20 years of experience in Sales, Team Building and Business Expansion, Matt Lorenc brings a wealth of knowledge in the field of ID and document authentication. We explore the importance of verification and authentication in preventing fraud, as well as the prevalence of synthetic ID fraud and the potential risks it poses. Matt also introduces us to Fraud Fighter's innovative solution, Paladin, which offers quick and efficient ways to verify suspect identity and mitigate risk. We discuss its applications in various industries, from car dealerships to law enforcement, and the impact it can have on preventing financial crimes. So grab your favorite beverage, sit back, and join us as we delve into the fascinating world of fraud prevention and how vital De-Escalation techniques when dealing with Financial and Economic Crimes Investigations. ABOUT MATT:Matt Lorenc has joined Fraud Fighter as the company's new Director of Sales and Marketing. Matt has been building and leading teams that consistently meet and beat growth records for the last 15 years. Designing innovative systems and creating new business opportunities in fintech, logistics, HR compliance, and investments with a focus on SaaS companies in a hyper-growth phase. Matt is excited to bring his passion for team building, data-driven management, diversification, and scalable business expansion to Fraud Fighter. Although an east coast native, after finishing his degree at Fordham University in New York, he and his wife of 13 years moved to Los Angeles, CA. Matt is a keen multi-instrumentalist musician and enjoys writing and playing music, traveling, kayaking, and wrestling for couch space with his 2-year-old American Bully, Charli.KEYWORDS:de-escalation training, shift brain, calm down, statements, prosecution, interviews, suspects, victims, witnesses, salespeople, survival state, good statement, Fraud Fighter, 20 years, synthetic ID fraud, scammers, stolen information, fake IDs, UV light, scanned, TSA, visual inspection, UV flashlight, authentication solutions, dealership websites, mobile apps, web apps, desktop solutions, patrol officers, law enforcement, suspect identity mitigation, riskIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

In 1994, Dr. Steve Albrecht co-wrote one of the first business books on workplace violence. He interviewed a double murderer in prison for the book. Since then, he has trained thousands of government, healthcare, library, and private-sector employees in workplace violence awareness, prevention, and response. He helps K-12 schools and colleges and universities to create Threat Assessment Teams to address school violence threats. He has written 26 books on HR, security, leadership, and criminal justice topics.

Welcome to the De-Escalation Conversations Podcast! Today, we have a special guest, the Chief Innovation Officer at 1st MOMENT™. With a focus on transforming workplace culture through a prevention-oriented approach, 1st Moment bridges the gap between physical and behavioral health, and work comp incidents. Providing comprehensive care, 1st MOMENT™ aims to prevent incidents and foster well-being within and beyond the workplace. Let's prioritize prevention and create an environment where employees and their families thrive. Join us as we delve into their insights and expertise in reshaping workplace culture. Please join me in welcoming the Chief Innovation Officer from 1st MOMENT™.[00:01:46] Podcast features Chief Innovation Officer of First Moment.[00:04:18] First Moment is critical to managing incidents, reducing costs.[00:10:00] Limited psychological services hinder First Responders being able to  help.[00:11:21] Officer involved shootings led to PTSD.[00:15:26] Tragic incidents, and 1st Moment service responds.[00:20:50] People impacted lack tools; children confused. Government must act swiftly.[00:21:57] Physician burnout, high suicide rate, lack of support.[00:26:22] The impact of not prioritizing employee well-being.[00:31:40] 24/7/365 availability for trusted, reliable help.[00:35:14] Maintaining privacy while providing support and education.[00:38:18] Visit https://www.theidea.worldIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact

Several people have asked how to navigate SMALL TALK. Small talk is everywhere. No matter where you go, we all have small talk. It serves an essential purpose in allowing us to acknowledge each other without having to exert energy. But, you can get better at it! And it's really important to get better at. Because most relationships start with small talk. And that next small talk conversation you have may lead to a life changing relationship. #communication #personaldevelopment An easy way to send me a message? Click the link here.Have you enjoyed the podcast? If so, follow it, rate it, and share it with three people: Follow on Apple Podcasts Follow on Spotify Follow on Instagram Subscribe on YouTube If you want to share feedback, have a great idea, or have a question then email me: talktopeoplepodcast@gmail.comProduced by Capture Connection Studios: captureconnectionstudios.com

Are you looking to make your office culture attractive to the top talent in the marketplace? Learn the key aspects of office culture that will help you attract and retain quality employees. In this informative episode, Jeff dives deep into what makes an office culture stand out and how it can benefit your business in the long run.    Follow this link to Grow With ERS. This podcast is produced by Two Brothers Creative 2023.

Learn how to use presentations to your advantage and get more leads in this informative episode of the Team Building podcast! In this episode, Jeff Cohn explores how buyer presentations, seller presentations, and recruiting presentations can help you secure more business, recruit more agents, and retain more agents. Tune in today to discover how utilizing various types of presentations can help you take advantage of more leads.   Follow this link to the Listing & Buyer Presentation Guide! This podcast is produced by Two Brothers Creative 2023.

This episode of the Woman Power Zone Podcast is a crossover show with Connected Communication. Ariel is joined by guest host Christine Mullaney to discuss what great communication is and what it isn't. KEY TAKEAWAYS My first big communication was with my spirit guides. I had abilities which I was aware of at about 3, but I didn't know that other people didn't have them until about 6. I realised that I couldn't work with human beings in the way other people did. I was seeing auras and energy around people, I was seeing spirits from the other side and nature intelligences.  I had a narcissist as a mother and I recognised there were mental health issues from an early age, I could sense that I wasn't safe on a bunch of different levels, including talking about these things. So, I started talking to my spirit guides to work out what was real and what wasn't, and they gave me meditation practices to combat my anxiety.  I wouldn't wish my childhood on anyone, and communicating with them kept me sane, balanced and getting through that into something more positive in my life. When we're communicating with people, we need to tune into how what they're saying makes us feel. I was on LinkedIn last night and I got a cold pitch, which I'm not a fan of, it was very cold, frosty, clinical and technically accurate. I gave the guy feedback that LinkedIn is not what this is for, it's about developing relationships. He said “I've been using AI and I'm not sure it's working”. That explained why it was so cold , frosty, distant and technically accurate: It was a computer! Trust your inner feelings and intuition. Your body and your auric fields can read the intention of the person you're communicating with, what's coming off of that person's chakras, what's in that person's energy field. If you feel openness, freedom, calm, peaceful, tranquil feelings or states, if you perceive that you feel relaxed, that's a response to a positive energy from that person. If you feel stressed, angry, resentful your beingness/body/energy field can read when someone's crossing a line. BEST MOMENTS“Spirit guides are beings whose goal is to help us develop spiritually.”“In my family, I'm the only person who doesn't have some kind of issue mentally where I don't need medication.”“We relate to the divine in a way that we can based on our consciousness as a filter. The more open your brain is, the more expanded your awareness of what Source energy is.”“We're going to have to get really smart in detecting AI, because it's learning how to use human-esque voices in the written word.” ABOUT THE GUEST HOSTChristine Mullaney is a nature-loving wanderer and adventurer by weekend and brain-based communication, public speaking and presentation skills coach on weekdays.  Her life task is to empower and enlighten through education. She gave a Ted Talk on the Ripple Effect of the Power of Vulnerability. She is also a Tough Mudder event finisher!Socials:Ted Talk: The Ripple Effect of Vulnerability | Christine Mullaney | TEDxSheffieldHallamUniversityPodcast: Connected Communication https://Bit.ly/ConnectedCommunicationPodcast Instagram: https://instagram.com/connected_communication  TEDx: https://youtu.be/pMJpC0HOdXs Workshop: bit.ly/clarifyconfidently Communication Training: www.languagecouragecoaching.com or www.phenomenalpresenters.com Discount Code: SPECIAL25 ABOUT THE HOST GUESTAriel is a Licensed Massage Therapist, Registered Clinical Hypnotherapist, Reiki Master, Empath and Psychic who has been involved in holistic healing since 1988. She is also an educator, speaker, author and mentor for empaths, spiritual seekers and medical professionals. To reach Ariel, go to www.arielhubbard.com, where you will be able to contact her directly.  Please let her know you heard her on the podcast and the assistance you need or question you have.Website: www.arielhubbard.com Podcast: Woman Power Zone on all major platforms LinkedIn: @arielhubbardIG: @arielhubbardFacebook: @HubbardEducationGroupYT: @arielhubbardCH: @arielhubbard Pinterest:   https://pin.it/6Z6RozS Pre-order form for Ariel's educational, hilarious and spicy dating book: The Empowered Woman's Guide to Online Dating: Set Your BS Tolerance to Zerohttps://eworder.replynow.ontraport.net/ Access to the Mindset Reset Club: https://mindsetreset.members-only.online/This show was brought to you by Progressive Media

In this episode Ariel is joined by Christine Mullaney about courage, opening up, changing, trusting, and self discovery. KEY TAKEAWAYS My journey with courage started when I was very young, but it became a key theme in my life at 17 when I had my first shamanic experience to cure a recurring problem with my throat. I met my first spirit guide, a wolf, who came to me for courage. But I'd say I've had to be courageous for much of my life, I've had a variety of experiences some of which have tried to knock me down or back. My TEDx talk came 6 months after leaving a narcissistically abusive relationship I'd been in for around 6 years. I in no way put all of what happened on him, he had his own life experience and was who he was because of his life experiences and I certainly didn't behave in ways that necessarily helped it. That's been my most recent healing journey. Part of coming back was the recognition that I had been a very strong, very confident, very open woman before that relationship and she wasn't gone, she'd just gone a different route before meandering back to the road that she wanted to be on. It's a spiral: We experience these things in life and we move through the spiral and each time we come out at a higher level of frequency. Maybe we need to repeat things again, each of my last three relationships had similar patterns – different kinds of addictive substances, abuse in some sort of form, but all centring back into the lived experience I had as a child. But, each time I came out of these relationships at a higher level of frequency, until l got to the point where I realised I could leave that spiral. I wanted to pitch the ripple effect of vulnerability to everybody through my TEDx talk because when we share our stories we create a ripple effect that helps other people have the courage to share theirs. BEST MOMENTS“I can choose to let life knock me down, and knock me back, and keep me where I am, or I can say ‘I'm going to face this, step forwards and through it, and come out the other side however I come out'.”“It's important to share your story, to be able to stand in your own power with respect to those around you and share from your truth.”“People talk about ‘the comfort zone', for me it's not really a comfort zone, it's a place where we're used to things happening and that's our normality.”“The meaning of courage is ‘heart', that's the etymology of it.” ABOUT THE GUESTChristine Mullaney is a nature-loving wanderer and adventurer by weekend and brain-based communication, public speaking and presentation skills coach on weekdays.  Her life task is to empower and enlighten through education. She gave a Ted Talk on the Ripple Effect of the Power of Vulnerability. She is also a Tough Mudder event finisher!Socials:Ted Talk: The Ripple Effect of Vulnerability | Christine Mullaney | TEDxSheffieldHallamUniversityPodcast: Connected Communication https://Bit.ly/ConnectedCommunicationPodcast Instagram: https://instagram.com/connected_communication  TEDx: https://youtu.be/pMJpC0HOdXs Workshop: bit.ly/clarifyconfidently Communication Training: www.languagecouragecoaching.com or www.phenomenalpresenters.com Discount Code: SPECIAL25 ABOUT THE HOSTAriel is a Licensed Massage Therapist, Registered Clinical Hypnotherapist, Reiki Master, Empath and Psychic who has been involved in holistic healing since 1988. She is also an educator, speaker, author and mentor for empaths, spiritual seekers and medical professionals. To reach Ariel, go to www.arielhubbard.com, where you will be able to contact her directly.  Please let her know you heard her on the podcast and the assistance you need or question you have.Website: www.arielhubbard.com Podcast: Woman Power Zone on all major platforms LinkedIn: @arielhubbardIG: @arielhubbardFacebook: @HubbardEducationGroupYT: @arielhubbardCH: @arielhubbard Pinterest:   https://pin.it/6Z6RozS Pre-order form for Ariel's educational, hilarious and spicy dating book: The Empowered Woman's Guide to Online Dating: Set Your BS Tolerance to Zerohttps://eworder.replynow.ontraport.net/ Access to the Mindset Reset Club: https://mindsetreset.members-only.online/This show was brought to you by Progressive Media

Communication is one of the most important skills for a leader to have. It is the way that leaders share their vision, motivate their team, and build trust. Effective communication can help leaders to achieve their goals, improve morale, and create a more positive work environment. There are many different aspects to effective communication. Some of the most important include: Being clear and concise. Leaders should be able to communicate their ideas clearly and concisely. This means using simple language that is easy to understand, and avoiding jargon or technical terms. Being honest and transparent. Leaders should be honest with their team members, and they should be transparent about their decisions and goals. This helps to build trust and create a sense of shared purpose. Being open to feedback. Leaders should be open to feedback from their team members. This helps them to understand different perspectives and to make better decisions. Being a good listener. Leaders should be good listeners. This means paying attention to what their team members are saying, and it means being able to ask clarifying questions. Being adaptable. Leaders should be able to adapt their communication style to the situation. This means being able to communicate effectively in a variety of settings, with a variety of people. Maintaining effective communication is not always easy, but it is essential for leaders who want to be successful. By following the tips above, leaders can improve their communication skills and build stronger relationships with their team members. Here are some additional tips for leaders who want to improve their communication skills: Be mindful of your body language. Your body language can communicate just as much as your words, so it's important to be mindful of how you're coming across. Make eye contact, smile, and nod your head to show that you're listening. Use active listening skills. This means paying attention to what the other person is saying, and it means asking clarifying questions. It also means being patient and not interrupting. Be respectful of others' opinions. Even if you don't agree with someone, it's important to respect their opinion. This doesn't mean you have to agree with them, but it does mean listening to what they have to say and considering their perspective. Be open to feedback. No one is perfect, and leaders are no exception. Be open to feedback from your team members, and use it to improve your communication skills. Practice makes perfect. The more you communicate, the better you'll become at it. So get out there and start practicing!

Functional communication, or FCT, is a way to decrease problem behavior through teaching effective communication skills. Shira once had a student who had a ton of language. He would talk all the time in sentences and communicate what he wanted to do, but he didn't request things. He sometimes engaged in negative attention-seeking behavior but didn't know how to appropriately get attention. She taught him how to mand for attention by using text cues, which is an FCT technique, and he stopped engaging in aggression.All behavior is communication, and they're two sides of the same coin. Kids don't misbehave because they're bad or challenging, they're trying to get attention to get their needs met and it's often effective. With FCT, we are looking at how to increase the skill and give the child a replacement for the negative or unwanted behavior. The replacement needs to be faster, easier, and better than the negative behavior. Here, we discuss where to start when teaching mands, how to collect data, and how to avoid developing chains of responses by using transfer trials.What's Inside:What FCT is and how it helps correct unwanted behavior.Where to start when teaching mands.How to collect data.The importance of transfer trials.Mentioned In This Episode:HowToABA.com/joinHow to ABA on YouTubeFind us on FacebookFollow us on InstagramThe Purpose of Transfer Trials

Christie Garcia is an Ego Management Expert, Leadership Coach, Speaker, Facilitator, and Founder of Mindful Choice Leadership Academy. She has 18 years of experience in sales, recruiting, and coaching. For the last 10 years, she has worked with current and upcoming leaders from fast-growing organizations including Airbnb, Twitter, Movement For Life, and Sunrun. One of Christie's super-powers is helping her clients manage their Egos and build authentic confidence so they can maximize their success at work and at home. Christie's modern approach is designed to be simple. You just have to choose to be 1% better every day. Christie's services include Leadership Development, Executive and Management Coaching, Co-Founder Relationship Alignment, Team Building, Communication Training, and Keynote Speaking. In this episode, Dean Newlund and Christie Garcia discuss:The power of the unconscious mind The three types of ego How to counter your own ego Growing in understanding of yourself and others Key Takeaways:The unconscious mind got you where you are and it will lead you to that next chapter where ego is going to play a role in your life, relationship, and business. Your unconscious mind impacts everything. There are three types of ego: the controller, the compiler, and the protector. Each of us typically has all three of those egos, but with one or two of them being dominant. Your ego thinks fast, it's triggered by emotion, and when it's triggered it becomes defensive. The way to counter this is by taking a breath, being calm, and being conscious of your mindset. Once you bring awareness to yourself, look at what's really happening in the room and try to correct the direction of the discussion.Normalize it, get to the root, and just carry it. Don't give yourself any judgment, but make sure to recognize that you have ownership. Then, you are able to empathize with other perspectives around the situation. "Normalize it, get to the root, then now just carry it. Once you have a level of self awareness and ownership, you can get really curious as to why do [you] do that.  That's how you uncover those belief systems and mindset." —  Christie Garcia See Dean's TedTalk “Why Business Needs Intuition” here: https://www.youtube.com/watch?v=EEq9IYvgV7I  Connect with Christie Garcia:  Website: www.mindfulchoiceacademy.comInstagram: https://instagram.com/mindfulchoice_Facebook: https://www.facebook.com/mindfulchoiceLinkedIn: https://www.linkedin.com/in/christiegarcia/ Connect with Dean:YouTube: https://www.youtube.com/channel/UCgqRK8GC8jBIFYPmECUCMkwWebsite: https://www.mfileadership.com/The Mission Statement E-Newsletter: https://www.mfileadership.com/blog/LinkedIn: https://www.linkedin.com/in/deannewlund/Twitter: https://twitter.com/deannewlundFacebook: https://www.facebook.com/MissionFacilitators/Email: dean.newlund@mfileadership.comPhone: 1-800-926-7370  Show notes by Podcastologist: Justine Talla Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

Bridget Sampson is a Professor Emeritus of Communication Studies, the author of Communication Secrets for Success and the co-author of Communication Training and Development. She's also a TEDx speaker who helps other people write and deliver their TEDx talks.    All of this made her the perfect person to talk to about how to convert your book into a TEDx talk, whether or not you should outline or write the talk out completely, how to book a TEDx slot, how many times to practice, what to wear and what to do if you bomb, among many other topics.   She also shared that people never seem to care that she was a professor for decades but they all care that she has a book and a TEDx talk. So get on it! It's easier than you think.   IF YOU'RE AN AUTHOR, YOU NEED AN ELEVATOR PITCH! GET YOUR ELEVATOR PITCH TEMPLATE AT WWW.BOOKELEVATORPITCH.COM