Heads In The Cloud

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Join three telecom industry leaders as they discuss tips and tricks in the Unified Communications world. Plus, meet their expert guests who share their own unique perspectives on the industry.

Star2Star Communications


    • Feb 23, 2022 LATEST EPISODE
    • infrequent NEW EPISODES
    • 37m AVG DURATION
    • 91 EPISODES
    • 4 SEASONS


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    Latest episodes from Heads In The Cloud

    092: Navigating the Cloud with Michelle Hyde

    Play Episode Listen Later Feb 23, 2022 38:08


    In this episode, David and John talk with Michelle Hyde, founder, and president of The Hyde Group. Michelle uses her extensive experience in voice and data communications to help her clients adapt and unify their communications efforts. Michelle also sits on the board of Cloud Girls, a non-profit organization dedicated to educating members about the technology and dynamics of the cloud ecosystem.Episode Links:Michelle Hyde on LinkedIn: https://www.linkedin.com/in/michellehyde/HYDE GROUP: https://hydegrouponline.com/HYDE GROUP on Twitter: https://twitter.com/hydenw 

    091: The Future of the Internet with Michael Morey

    Play Episode Listen Later Nov 15, 2021 34:47


    In this episode, Frederick, and John speak with Michael Morey, president, and CEO at BlueBird Network. Gain some history about the dawn of the internet and telecom through Michael's accounts of his 38 years in the industry, beginning with his background at AT&T. The group also discusses what makes BlueBird special, the issues raised in underserved areas during the COVID-19 pandemic, and what our future communications networks will look like in a fully connected world! Episode LinkMichael's LinkedIn: https://www.linkedin.com/in/michaelcmorey/BlueBird Website: https://bluebirdnetwork.com/BlueBird Network LinkedIn: https://www.linkedin.com/company/bluebird-network/BlueBird Network Twitter: https://twitter.com/Bluebird_NetBlueBird Network Facebook: https://www.facebook.com/bluebirdnetworkLLC/StarLink Low Flying Satellite Internet: https://www.starlink.com/ 

    090: CPaaS, Presidents, & Predictions in Tech with Paul R. Ruppert

    Play Episode Listen Later Oct 18, 2021 40:27


    In this episode, Frederick, and John speak with Paul R. Ruppert, the founder, and CEO of Global Point View Ltd, a strategy consultancy focused on market entry, revenue growth, corporate alignment, and more. Paul shares his expertise in developing and growing tech companies, his insights into the increase of CPaaS popularity, and much more! Learn about modern & past communications preferences, sales development tactics in tech, apps offering alternatives to traditional voice communication, and even hear what it's like working a role as a Whitehouse advisor!Show Links:Website www.GlobalPointView.comPaul's Linkedin:  https://www.linkedin.com/in/paulruppertintl/  Paul's Twitter: https://twitter.com/paulrruppertPaul's Facebook: https://www.facebook.com/paul.ruppert888Book by Daniel H. Pink: https://www.amazon.com/To-Sell-Is-Human-Daniel-H-Pink-audiobook/dp/B00AE9V9MA/

    089: Cloud Security Posture Management with John Grange

    Play Episode Listen Later Oct 1, 2021 36:00


    In this episode, David and John speak with John Grange, Co-Founder, and CTO at OpsCompass, a cloud security, and management company providing improved visibility, security, cost management, and compliance for the multi-cloud world. John shares his expertise as the group discusses the evolving challenges of the cyber security space, Cloud Security Posture Management, the complexities of cloud infrastructure management, and Nebraska's Omaha Steaks & football.Episode LinksJohn Grange LinkedIn: https://www.linkedin.com/in/john-grange-190ba652John Grange Twitter: https://twitter.com/JMGrangeOpsCompass Website: https://opscompass.com/OpsCompass LinkedIn: https://www.linkedin.com/company/opscompass/OpsCompass Twitter: https://twitter.com/OpsCompassOpsCompass Facebook: https://www.facebook.com/OpsCompass 

    088: AI & the Human Mind with Galina Datskovsky

    Play Episode Listen Later Sep 1, 2021 30:15


    Michelle Accardi, Star2Star's CRO and President, speaks with serial entrepreneur Galina Datskovsky, an internationally respected privacy, compliance, and security expert who is currently a member of the Vaporstream, Inc. board of directors. Michelle and Galina discuss the benefits of mentors in the workplace, the importance of women in STEM, and the advantages & disadvantages of AI. Listen in as Galina shares her inspiring story of how her role models have helped her throughout her life and how each has influenced her and helped her become the professional that she is today. Episode Link:Galina on LinkedIn: https://www.linkedin.com/in/galina-datskovsky-72953a12/Galina on Twitter: https://twitter.com/datgaVaporstream, Inc. on LinkedIn: https://www.linkedin.com/company/vaporstream-inc-/Vaporstream, Inc. on Twitter: https://twitter.com/VaporstreamVaporstream, Inc. on Facebook: https://www.facebook.com/Vaporstream/Michelle Accardi on LinkedIn: https://www.linkedin.com/in/michelleaccardi/Michelle Accardi on Twitter: https://twitter.com/1marketingmaven"The Social Dilemma" on Netflix: https://www.netflix.com/title/81254224Executive Women's Forum: https://www.ewf-usa.com/Executive Women's Forum on Twitter: https://twitter.com/EWFUSAExecutive Women's Forum on Facebook: https://www.facebook.com/EWFUSA 

    087: Empower Women in the Workplace

    Play Episode Listen Later Aug 16, 2021 23:13


    In this episode, Star2Star's CRO and President, Michelle Accardi, speaks with Janet Schijns, CEO of the JS Group to discuss why one in four women are debating leaving the workforce, especially in the midst of the Coronavirus. You'll hear a few of Janet's marvelous suggestions for how to combat the burnout that results from a woman's challenge to balance a career, family, and more. From money managing strategies to tips and tricks for career plans, Michelle and Janet cover a wide range of helpful topics. If you've been having problems with the myth of work-life balance, or even if you're wondering how to succeed, listen in as these two impressive women offer help!Episode LinksJanet Schijns on Twitter: https://twitter.com/channelsmartJanet Schijns on LinkedIn: https://www.linkedin.com/in/janetschijnsJS Group Website: https://www.jsgnow.com/JS Group Twitter: https://twitter.com/JSGNOWMichelle on LinkedIn: https://www.linkedin.com/in/michelleaccardi/Michelle on Twitter: https://twitter.com/1marketingmavenMckinsey Study Mentioned: https://www.mckinsey.com/featured-insights/diversity-and-inclusion/women-in-the-workplaceTechs World Half Twitter: https://twitter.com/techworldshalfTechs World Half Facebook: https://www.facebook.com/groups/526726030820867/

    086: Imposter Syndrome to Unconscious Bias with Nancy Ridge

    Play Episode Listen Later Aug 3, 2021 17:26


    In this episode, Star2Star's CRO and President, Michelle Accardi, interviews Nancy Ridge, Founder & President of Ridge Innovative. Listen to this enlightening episode and discover how these impressive women combat imposter syndrome in their own lives and hear their tips to overcome it. You'll learn the causes and effects of Imposter Syndrome as well as find out how to use criticism to make you better, not to hold you back. Lean in and continue exploring the discussion about how Imposter Syndrome is disproportionately affecting more high performers, especially women.Show LinksNancy Ridge on LinkedIn: https://www.linkedin.com/in/nancy-ridge-085988a/Nancy Ridge on Twitter: https://twitter.com/nancy_ridgeRidge Innovative: https://ridgeinnovative.com/Ridge Innovative on LinkedIn: https://www.linkedin.com/company/ridgeinnovative/"Mindset" by Dr. Carol Dweck https://ridgeinnovative.com/reece-akhtar-phd-deeper-signals-building-self-awareness-with-ai-season-1-ep8/Michelle on LinkedIn: https://www.linkedin.com/in/michelleaccardi/Michelle on Twitter: https://twitter.com/1marketingmaven

    085: How Women Rise to the C-Suite, with Meredith Caram

    Play Episode Listen Later Jul 15, 2021 31:59


    In this episode, Michelle Accardi interviews Meredith Caram, the Chief Revenue Officer of the JS Group, and explores the topic of women moving up the career ladder and what it takes for them to get to the top. With less than a quarter of women holding senior roles in the C-suite, Michelle and Meredith share wisdom to help encourage and enable more women to dodge stereotypes, grow skills, make professional relationships, and champion the executive office! Episode Links:Meredith LinkedIn: https://www.linkedin.com/in/meredithcaram/Meredith Twitter: https://twitter.com/ignitecaramMichelle LinkedIn: https://www.linkedin.com/in/michelleaccardi/Michelle's Book -  Significant Women: Leaders Reveal What Matters Most https://www.amazon.com/dp/B0927YG1FHMichelle Twitter: https://twitter.com/1marketingmaven JS Group Website: https://www.jsgnow.com/JS Group Facebook: https://www.facebook.com/jsgnow/JS Group LinkedIn: https://www.linkedin.com/company/jsgnow/JS Group Twitter: https://twitter.com/JSGNOW

    084: Balancing it all, with Michelle Ragusa-McBain

    Play Episode Listen Later Jul 1, 2021 33:20


    In this episode, Michelle Accardi speaks with Michelle Ragusa-McBain, Global Lead and Channel Evangelist for MSP and XaaS at Cisco. At the time of this recording, she was the VP of Global Channel and Digital Strategy at JS Group. With shared parallels in career paths, passions, parenthood, and (possibly) both measuring up to just under 5 feet tall, Michelle and Michelle share the truths they've uncovered amidst their busy lives. As they make time to lead companies and devote time to families, uncover how women in the technology industry manage so-called “work-life balance” and what this balance looks like today.Episode Links:JS Group Website: https://www.jsgnow.com/JS Group Facebook: https://www.facebook.com/jsgnow/JS Group LinkedIn: https://www.linkedin.com/company/jsgnow/JS Group Twitter: https://twitter.com/JSGNOWMichelle Ragusa-McBain LinkedIn: https://www.linkedin.com/in/michelleragusamcbain/Michelle Ragusa-McBain Twitter: https://twitter.com/MichelleRagusaMichelle Accardi's Book -  Significant Women: Leaders Reveal What Matters Most https://www.amazon.com/dp/B0927YG1FHLinkedIn (Michelle Accardi): https://www.linkedin.com/in/michelleaccardi/Twitter (Michelle Accardi): https://twitter.com/1marketingmaven 

    083: Reimagine, Reshape, Re-engage, Reinvent! With Pattie Grimm

    Play Episode Listen Later Jun 15, 2021 32:04


    In this episode, Frederick and John welcome back Pattie Grimm, owner, president, and CEO of Advantage Training. Dive into the 4 R's of leadership, explore diversity, and discover how the COVID-19 pandemic shutdowns have updated leadership styles throughout the world. Along the way, you'll also get some tips to combat remote work fatigue, learn some pointers for ensuring inclusivity, and you'll hear the announcement of Pattie's upcoming book title and focus!Episode LinksAdvantage Training website: https://advantage-training.com/Twitter: https://twitter.com/pattie_grimmLinkedIn: https://www.linkedin.com/in/pattie-grimm/Facebook: https://www.facebook.com/womenkickingglass2/$10 Copy of Pattie's book Quiet Women Never Changed History!: http://womenkickingglass.com/book

    082: Mentorship Matters with George Fischer

    Play Episode Listen Later May 25, 2021 24:56


    In this episode, Star2Star's CRO and President, Michelle Accardi, continues the discussion about the importance of mentorship as she interviews her own mentor, George Fischer, who has helped her grow since her early days at CA Technologies. George Fischer, former President of Global Enterprise at Verizon, shares just how deeply beneficial mentorships can be for everyone in building high-performance teams, creating confidence, and especially in helping more women gain leading roles. Learn how George got started in role modeling and coaching, his views on the importance of men and women learning from each other, and the value of honest group feedback.Episode links:LinkedIn: https://www.linkedin.com/in/georgejfischer/Twitter: https://twitter.com/candidGJFMichelle's Book -  Significant Women: Leaders Reveal What Matters Most https://www.amazon.com/dp/B0927YG1FHLinkedIn (Michelle): https://www.linkedin.com/in/michelleaccardi/Twitter (Michelle): https://twitter.com/1marketingmaven 

    081: Mentorship Matters with Joanne Moretti

    Play Episode Listen Later May 17, 2021 36:17


    In this episode, Star2Star's President and CRO Michelle Accardi, discusses why mentorship matters with Joanne Moretti, CMO & Board member of DecisionLink and Founder & CEO of JCurve Digital. Joanne shares her story of discovering the value of mentorship, as well as outlines what you should look for in a mentor and how companies can foster an environment that encourages mentorship. Learn how forming your own "board of directors" council can help grow your career!Episode Links:LinkedIn (Joanne): https://www.linkedin.com/in/joannemoretti/Twitter (Joanne): https://twitter.com/JoannMorettiWebsite (JCurve Digital): https://jcurvedigital.com/LinkedIn (JCurve Digital): https://www.linkedin.com/company/jcurve-digital/Facebook (JCurve Digital): https://www.facebook.com/jcurvedigital/LinkedIn (DecisionLink): https://www.linkedin.com/company/decisionlink/Facebook (DecisionLink): https://www.facebook.com/DecisionLink/Twitter (DecisionLink): https://twitter.com/decisionlinkWebsite (DecisionLink): https://www.decisionlink.com/ 

    080: Imposter Syndrome to Unconscious Bias with Pattie Grimm

    Play Episode Listen Later Apr 26, 2021 29:33


    In this episode, we introduce the first show in a special series featuring Star2Star's President and CRO Michelle Accardi, focusing on women in technology.  Michelle interviews Pattie Grimm, the President, and CEO of Advantage Training for an in-depth discussion about imposter syndrome. Pattie shares what imposter syndrome is, how to identify it, and how to overcome this unconscious bias that has been found to affect high-performers, especially women. Show Links:$10 Copy of Pattie's book Quiet Women Never Changed History! http://womenkickingglass.com/bookTwitter: https://twitter.com/pattie_grimmLinkedIn: https://www.linkedin.com/in/pattie-grimm/Facebook: https://www.facebook.com/womenkickingglass2/Advantage Training website: https://advantage-training.com/

    079: Practical UCaaS Applications & Best Practices for Distributed Enterprises by Steve Womer, Interface

    Play Episode Listen Later Apr 15, 2021 32:41


    In this episode, David and John speak with Steve Womer, VP of Customer and Solutions Engineering at Interface Systems, a 13-year Star2Star partner. Steve shares stories learned through 26 years in business with roots in security integration that blossomed into a full-scale solution. Explore various use cases from retail, food services, and more industries as they've adapted to the COVID-19 landscape and learn how consumer behaviors are shaping the way businesses are communicating.Show Links:LinkedIn (Steve): https://www.linkedin.com/in/stevenmichael-99/Website: https://interfacesystems.com/LinkedIn: https://www.linkedin.com/company/interfacesystems/Twitter: https://twitter.com/interface_sysFacebook: https://www.facebook.com/InterfaceSystems/ 

    078: Remote Monitoring & Remote Solutions with Shahar Milman

    Play Episode Listen Later Apr 1, 2021 25:19


    In this episode, David and Frederick get to chat with Shahar Milman, VP Business Development at Galooli Group, a leading innovator of remote management Industrial IoT solutions. From exciting tales of real-life burglaries to managing and monitoring solar energy for maximum efficiency, Shahar Milman shares various issues that the Galooli Groups' solutions have solved. Discover how remote monitoring helps companies use data to make the best decisions and even improve their carbon footprint.Show LinksLinkedIn: https://www.linkedin.com/in/shahar-milman-974a5718/Website: http://www.galooli.com/LinkedIn: https://www.linkedin.com/company/galooli/Twitter: https://twitter.com/galooligroupFacebook: https://www.facebook.com/GalooliGroup 

    077: Modern Technology Solutions for Modern Technology Challenges with Dan Ziegler

    Play Episode Listen Later Mar 1, 2021 33:06


    In this episode, David and John speak with Dan Ziegler, Transformation Advisor and founder of The Daniel Ziegler.co, an organization specializing in Unified-Communications-as-a-Culture. During their discussion, Dan covers how he approaches team integration within businesses, how the COVID-19 virus and security issues share a common denominator, and how the culture and approach to adopting a cloud strategy is highly important for boosting performance, profitability, and productivity! Join us and hear a little about Daniel's free 1-hour course "Everyone Communicates But Few Connect" for the perfect encore! Show Links:Website: https://www.danielziegler.co/LinkedIn: https://www.linkedin.com/company/daniel-ziegler-co/Daniel’s LinkedIn: https://www.linkedin.com/in/danziegler1/Facebook: https://www.facebook.com/danielziegler.coFree 1 hour virtual course on Everyone Communicates, Few Connect https://danielzieglerco.leadingthebest.com/CL0002

    076: Everything From 5G to Flying Teslas With Zeus Kerravala

    Play Episode Listen Later Feb 1, 2021 44:12


    In this episode, David and John welcome back Zeus Kerravala, Founder and Principal Analyst at ZK Research, for the third time by popular demand! Listen as Zeus provides information on the industry's most buzz-worthy topics, get answers to questions about workforce management, find out some of UCaaS's major players' growth strategies, and catch up on the current disruptors in the industry! Join us and challenge the statements that are popping up in the news and hear Zeus's expert take on it all!Show LinksLinkedIn (Zeus): https://www.linkedin.com/in/zkerravala/Twitter (Zeus): https://twitter.com/zkerravalaWebsite: https://zkresearch.com/LinkedIn: https://www.linkedin.com/company/zkresearch/

    075: The Communications Chronicles with Graham Potter

    Play Episode Listen Later Dec 18, 2020 42:04


    In this episode, David and John are joined once more by Heads In The Cloud's own Graham Potter as they congratulate him on his retirement. Listen in to hear Graham's full story of what brought him to Star2Star and his array of expertise. You'll also be taken on a tour of voice communications' journey and see how much has changed over time, as well as rapidly over 2020 alone. Ponder with us over which form of communication is most critical (voice, text, or visual) and decide which you'd want if you could just have one!Show LinksLinkedIn (Graham): https://www.linkedin.com/in/graham-potter-058464/Twitter (Graham): https://twitter.com/grahampotterukWebsite: https://www.star2star.com/LinkedIn: https://www.linkedin.com/company/star2star-communications-llcTwitter: https://twitter.com/Star2StarFacebook: https://www.facebook.com/Star2StarCommunicationsAbout System Y: https://en.m.wikipedia.org/wiki/System_YAbout Monarch Call Connect System:  https://sites.google.com/site/monarchcallconnectsystem/monarch-120-a-new-digital-pabxAbout PABX switching systems:  https://www.britishtelephones.com/ericsson/plesseycdss1.htm

    074: Expanding Sales Through Social Media with Janet Schijns

    Play Episode Listen Later Nov 16, 2020 35:57


    In this episode, David and John interview Janet Schijns, CEO of JS Group, a Top 10 Women in Tech honoree, and 2019 Channel Influencer of the Year, to learn what it takes to grow sales through social media channels in 2020. Analyze how the digital landscape has skyrocketed, hear the best practices for connecting with prospects and sharing content on social media, discover your Social Selling Index score, and harness some new skills and resources to boost your online presence! Hangout to the end for some fun celebrating Mandalorian Day and Janet's birthday.Show LinksLinkedIn (JS Group): https://www.linkedin.com/company/jsgnow/Twitter (JS Group): https://twitter.com/JSGNOWFacebook (JS Group): https://www.facebook.com/jsgnowWebsite (JS Group): https://www.jsgnow.com/LinkedIn (Janet): https://www.linkedin.com/in/janetschijns/Facebook (Janet): https://www.facebook.com/janet.schijnsTwitter (Janet): https://twitter.com/channelsmartLinkedin Social Selling Index score: https://www.linkedin.com/sales/ssi

    073: The Road of Remote Work with RE-INVIG

    Play Episode Listen Later Nov 2, 2020 43:13


    In this episode, David and John chat with the whole RE-INVIG posse! This show welcomes the most guests hosted to date by starring Ryan Ybarra, RE-INVIG's founder,  Anil Sohani, Sr. Channel Account Executive, Craig Sweasy, Vice President of Sales, and Dan Ziegler, Enterprise Account Manager. During this friendly conversation with this technology consultant and Star2Star partner's team, you'll pick up cloud transformation insights and opportunities for the Legal, Insurance, Education, and Healthcare industries. See how remote work is working out for these verticals and learn what technology is paving the way for current and future success!Show LinksWebsite (RE-INVIG): https://re-invig.com/LinkedIn (RE-INVIG): https://www.linkedin.com/company/re-invig/Twitter (RE-INVIG): https://twitter.com/RE_INVIGFacebook (RE-INVIG): https://www.facebook.com/re.invig/LinkedIn (Ryan's): https://www.linkedin.com/in/ryanybarra/Twitter (Ryan's): https://twitter.com/RyanYbarraLinkedIn (Anil's): https://www.linkedin.com/in/aniljsohani/Twitter (Anil's): https://twitter.com/TheAnilSohaniLinkedIn (Dan's): https://www.linkedin.com/in/danziegler1/LinkedIn (Craig's): https://www.linkedin.com/in/craig-sweasy-a485b49b/ 

    072: Conversations of the Cloud with Nick Lippis

    Play Episode Listen Later Oct 5, 2020 37:49


    In this episode, David and John chat with Nick Lippis, co-founder of ONUG, the Open Networking User Group. Discover the founding story of how this influential group came to be, and hear many of the tech topics being talked about as cloud transformation pushes its way across the market. During the discussion, you'll also hear what valuable information real companies share during ONUG conferences for an unbiased look at how different verticals are tackling cloud governance and other enterprise business needs. Listen through and hear what exciting events are on the rise for ONUG, and hear what cars have John's and Nick's hearts.Show Links:LinkedIn (Nick): https://www.linkedin.com/in/nicklippis/Twitter (Nick): https://twitter.com/NickLippisWebsite (ONUG): https://www.onug.net/LinkedIn (ONUG): https://www.linkedin.com/company/onug/Twitter (ONUG): https://twitter.com/ONUG_Facebook (ONUG): https://www.facebook.com/ONUGCommunity/  

    071: Championing Channel Sales with Kevin McGrath

    Play Episode Listen Later Oct 1, 2020 44:25


    In this episode, David and John catch up with Star2Star’s own Kevin McGrath, Regional Account Director. Travel back with us to the early days, way before Coronavirus, for some fun memories of when John and Kevin traveled together for sales trips and learn how Kevin has evolved his sales process over his many years of experience. Kevin shares a few examples of his technique in building relationships for large healthcare businesses as well as smaller, less complex opportunities, and gives his advice and insights for effective and efficient sales. Don’t miss catching the big indicators for “when to walk away” in sales, or how many meetings add up to TOO many meetings in a world that is limited to mainly virtual meetings.Show Links:LinkedIn: https://www.linkedin.com/in/kevinmcgrath2009/Website: https://www.Star2Star.comLinkedIn: https://www.linkedin.com/company/star2star-communications-llcTwitter: https://twitter.com/Star2StarFacebook: https://www.facebook.com/Star2StarCommunications

    070: Summing Up UCaaS Today with Dave Michels

    Play Episode Listen Later Sep 15, 2020 40:35


    In this episode, David and John are joined by Dave Michels, communications protagonist, for the second time. The conversation kicks off on the topic of enterprise communications needs and how the UCaaS industry will have to adjust itself to meet them. This packed episode also explores Dave’s expert take on Microsoft’s stance in the UCaaS industry, the continual rise of security’s importance and why it is accelerating, disruption from the Coronavirus, and what it takes to go “off the grid” today. Stick around to hear what Dave has in the works on Talking Headz and his upcoming publications, and what he could not be without if he were stranded on a remote island!Show Link:Dave on LinkedIn: https://www.linkedin.com/in/davemichels/Dave on Twitter: https://twitter.com/davemichelsWebsite: https://talkingpointz.com/

    069 - Then This Happened: A Leadership Discussion About Managing Through Our New Normal

    Play Episode Listen Later Sep 9, 2020 61:11


    A leadership discussion about managing through our new normal moderated by Michelle Ragusa-McBain interviewing CEO of JS Group, Janet Schijns, and President and Chief Revenue Officer of Star2Star, Michelle Accardi, to discuss:The journey to the top as two powerful women and leaders in techOvercoming challenges of COVID-19 and being successful in our new normalOpportunities in UCaaS, remote technology, and the future of remote work Links:Michelle Ragusa-McBain https://www.linkedin.com/in/michelleragusamcbain/Janet Schijns https://www.linkedin.com/in/janetschijns/Michelle Accardi https://www.linkedin.com/in/michelleaccardi/ 

    068: iTelecom, Insights, iAgent, & Exceeding Agent Expectations with Micah Bevitz

    Play Episode Listen Later Sep 1, 2020 39:44


    In this episode, David and John welcome back Micah Bevitz, CEO and Founder of iTelecom for his second podcast appearance. Micah shares some exciting news from iTelecom: the launch of the new iAgent program and platform! Micah shares his experience curating the ideal MSP Master Agency program, and the pain points for agents that he's identified and alleviated that make iTelecom stand out from many of the large Master Agents' programs. Listen to learn about the iAgent app, how iTelecom helps businesses save money to afford the tech they need, the good and the bad amidst the Coronavirus pandemic, and how to make your own hot chocolate ice cream from scratch -no churn needed!Show Links:Micah’s LinkedIn: https://www.linkedin.com/in/micahbevitz/iTelecom’s LinkedIn: https://www.linkedin.com/company/itelecom---an-elite-solutions-provider/iTelecom’s Facebook: https://www.facebook.com/iTelecomUSiTelecom’s Twitter: https://twitter.com/_itelecomiTelecom’s Website: https://www.itelecom.com/Telecom Reseller Article on the iAgent app: https://telecomreseller.com/2020/08/04/itelecom-launches-iagent-a-first-of-its-kind-mobile-app/Video about the iAgent app: https://youtu.be/ZOwagIq0gXELast show with Micah: http://www.headsinthecloudpod.com/tech-trends-tricks-w-micah-bevitz

    067: Present Pandemic: Decoding the Digital Pulse, with Evan Kirstel

    Play Episode Listen Later Aug 3, 2020 40:30


    In this episode, David and John chat once again with Evan Kirstel, Social Media Digital Influencer in the B2B enterprise space. As we continue to cope with the disruption of the Coronavirus, listen in on the pulse of the cyber world. Gain insight into the digital realm from someone who spends 12+ hours a day engaging on social media. You'll discover Evan's take on virtual events, distance learning, and hobbies that don't require venturing into crowded public places. Stay tuned till the end for a little road trip inspiration as we crave New England seafood together from our couches!Show LinksEvan's Website: http://www.evankirstel.com/Evan's LinkedIn: https://www.linkedin.com/in/evankirstel/Evan's Twitter: https://twitter.com/evankirstelPast Episode: https://headsinthecloud.simplecast.com/episodes/006-keep-true-to-the-dreams-of-your-youth

    066: Unraveling & Upgrading IT with Bryan Buck & Griffin Dunn

    Play Episode Listen Later Jul 1, 2020 33:07


    In this episode, David and John speak with Bryan Buck and Griffin Dunn of Burwood Group, a Star2Star partner and managed service provider for unified communications, security, and networking solutions. Bryan, Practice Director, and Griffin, Senior Consultant, each share their background and what a day in the life at Burwood Group is like. In their stories, hear some sales advice on how to handle some of the common objections from companies who are hesitant to change their infrastructure or management of IT. You'll also hear about the company's dedication to post-sale training, support, and continued guidance. Plus, listen to hear some of the hurdles customers are anticipating as they prepare to transition back to the office after the disruption from Coronavirus. Show Links: Website: http://www.burwood.com/ LinkedIn: https://www.linkedin.com/company/burwood-group/ Twitter: https://twitter.com/BurwoodGroup Facebook: https://www.facebook.com/burwoodgroup/ Instagram: https://www.instagram.com/burwoodgroup/ LinkedIn (Bryan Buck): https://www.linkedin.com/in/bryanbuck/ LinkedIn (Griffin Dunn): https://www.linkedin.com/in/griffin-dunn-b0929945/

    065: Customer Centric Selling Strategy with Frank Visgatis

    Play Episode Listen Later Jun 15, 2020 33:18


    In this episode, David and John speak with Frank Visgatis, President & Chief Operating Officer at CustomerCentric Systems LLC. Frank takes you along on his journey of how he started out in his career in the technology sector, and was pulled into sales where he found great success and a passion that eventually bloomed into the company he helped establish today. Join the talk to dissect the classic sales approach and view what's stuck and what's been perfected. You'll hear a few stories of how big name companies learned to differentiate their sales strategies, have a few laughs on the old days of sales, and learn the knack to the customer centric selling approach.

    064: Nurturing Possibilities with Gregg Paulk

    Play Episode Listen Later Jun 1, 2020 36:27


    In this episode, David and John speak with Gregg Paulk, Chief Information Officer at Anderson Center For Autism. Gregg shares his story on becoming involved with Anderson Center For Autism, and why Star2Star stood out and proved to be the optimal solution for the business. Learn how Gregg's passionate organization educates and nurtures autistic children and adults to help them reach their fullest development and integrate back into communities. Discover the technology that has helped Anderson Center For Autism continue operations during the coronavirus, Gregg's favorite restaurant for a takeout meal, and what new technologies are catching Gregg's interest for further empowering Anderson Center's facilities and staff.

    063: Leading Change with Melissa Asevedo

    Play Episode Listen Later May 1, 2020 33:42


    In this episode, David and John catch up with Melissa Asevado, CEO of Preferred Voice Data Networks, a Star2Star top ten partner. The team is also joined by Joel Greer who supports Melissa's region in Baton Rouge, Louisiana. Melissa shares her roots in the industry and tells the story of the many changes in telecom over the years and how she's adapted her business. Learn her success strategy, what challenges she predicts for the industry, how she's dealing with the Covid-19 pandemic, and what the LSU Tiger's scores have to do with sales.

    062: Engaging & Empowering The Channel With Theresa Caragol

    Play Episode Listen Later Apr 15, 2020 32:06


    In this episode, David and John speak with Theresa Caragol, CEO of AchieveUnite Inc., a consulting and education company. Theresa shares how she works with vendors, distributors, and at times, directly with partners to enable their business for success in the channel. Learn about topics such as building trust with partners and customers, delivering engaging content, providing resources that partners actually want, and how to build-up a better co-selling environment. You will also discover key findings in Theresa's research project with CompTIA, the forecast for growth of the channel, and hear Theresa's one recommended sandwich to order to-go during lockdown!

    061: Boosting Your Business Brand With Dave Sobel

    Play Episode Listen Later Mar 16, 2020 43:18


    In this episode, David and John speak with Dave Sobel, show host of "Business Of Tech" and long time expert in the field. Starting his career with a computer science degree, Dave shares his journey from working in businesses throughout their lifecycle to launching his very own successful company to be sold. Join the conversation as the team delves into topics of Big Tech's reputation with consumers, why Amish companies are crushing business success metrics, and how COVID19 is affecting the technology industry and its customers. You'll also discover a valuable tool to help build desired values and ethics into your business core, what prized possessions Dave collects, and the favorite video games of the group!

    060: Taking Your Tech Further with Gordon Smith

    Play Episode Listen Later Mar 2, 2020 33:24


    In this episode, David hosts with Frederick Weiss, in a special appearance to speak with Gordon Smith, President and CEO of Sagent. Discover how Sagent helps customers optimize their investments on hardware with a focus on transparency for the client's best interest. You'll learn how Sagent is able to remotely test every repair, save customers $3 on every $1 spent, and stop e-waste. Grab a coffee and enjoy the group's chat on the need for 5G speed, and a tongue twister challenge on fish sticks.

    059: Better Solutions For IT & The World With Matt Bauer & John Jordan

    Play Episode Listen Later Feb 17, 2020 43:37


    In this episode, David and John speak with two of BetterWorld's leaders, John Jordan, General Manager, and Matthew Bauer, Co-founder and Director. Learn how the practice of giving back inspired this company to become the successful and purpose-driven full-service IT organization that it is today. The conversation covers what "The Power Of One" means to BetterWorld, how they manage a world-wide customer base and tap into new verticals, and what today's most common customer needs are for IT services. End the show with a few questions that will have you craving a vacation!

    058: Accelerating Network Performance with Matt Stevens

    Play Episode Listen Later Feb 3, 2020 44:23


    In this episode, David and John speak with Matt Stevens, CEO of AppNeta. Discover how AppNeta helps some of the largest cloud providers perfect network performance in the areas of delivery, usage, and experience. Keep an ear open to learn how AppNeta's services differ from SDWAN, what classic mistakes companies make when setting up new wireless networks, and what technology Matt expects to see phasing out in the next few years.

    057: Forecasting for a Better Business Strategy with Jay McBain

    Play Episode Listen Later Jan 2, 2020 35:36


    In this episode, David and John speak with Jay McBain, Principal Analyst at Forrester Research, Inc. As an individual in high demand for more than 50 keynote presentations, Jay's insights and words of advice are not to be missed! Get Jay's expert analysis on the pulse of the industry, learn how smart businesses are structuring their companies to grow upward with the market, and get answers on the most popular questions being asked by technology professionals. Prepare for an inspiring side-topic covering world travel as you learn how Jay visited 15 countries in a 21-day trip, along with his wife and 2 daughters!

    056: Selling Virtual Desktop with Rick Tamberrino

    Play Episode Listen Later Dec 16, 2019 42:26


    In this episode, David and John speak with long-standing Star2Star partner, Rick Tamberrino of Logic Found. In addition to learning a little about Rick, his business, and his relation with Star2Star, learn about which verticals are hot, some tips for selling Desktop as a Service, and who should and should not follow an MSP model. Stay to the end for vacation destinations, wine, and cocktails!

    055: A Culinary Experience with Chef Christopher Covelli

    Play Episode Listen Later Dec 2, 2019 52:19


    In this episode David Portnowitz and Graham Potter interview celebrity Chef Christopher Covelli for a second round (with a few rounds of world-class cuisine tastings). While your taste buds tingle, feast on some industry knowledge behind what goes into operating a restaurant, designing a top-notch menu, and upholding customer service that is as fine as the food! You’ll also get to hear about each of the chefs at Sage restaurant’s background in cooking, and how they came to cook under head chef Christopher Covelli.

    054: The Effects of the RingCentral/Avaya Merger with Jeffrey Pearl

    Play Episode Listen Later Nov 18, 2019 44:31


    In this episode, David and John are joined by Jeffrey Pearl, CEO Managing Partner at OTG Consulting for an intriguing talk focused on the effects of the RingCentral-Avaya merger. Settle in for some insight on Jeffrey's background as a pioneer in the hosted VoIP space, what OTG is all about, top customer concerns with cloud migration, and then get the scoop on the reactions of partners and customers since the RingCentral/Avaya merger. Find out what questions have been raised, who the real winners are since the merger, and what is needed to take advantage of the disarray. End with some inspiration for travel, what pie causes vegans to cheat their diet, and Jeffrey's road trip playlist.

    053: Differentiating the IT Landscape with Matt Rosenthal

    Play Episode Listen Later Nov 1, 2019 45:22


    In this episode, David and John are joined by Matt Rosenthal, CEO of Mindcore Group; Mindcore is a tech services firm for businesses of all sizes that solves IT problems. Matt shares his strategy for giving his customers an extra dose of value through incorporating something he calls "operations as a service", and tells us why this method truly gives him a foot up. More of Matt's outline for success includes the importance of hiring the right people and instilling the right process, gaining high visibility online with captivating content, and offering services that no other provider could easily replace. The conversation also covers the biggest IT challenges faced by business owners, Matt's tips on how to overcome them, and a pop-quiz on planets.

    052: Building a Better Business Partnership with Jackson Haskins

    Play Episode Listen Later Sep 16, 2019 38:14


    In this episode, Graham and David speak with special guest and former Star2Star employee Jackson Haskins, Business Development Consultant with SouthTech. Learn about SouthTech's business structure, successes, values, and how they differentiate their practices to create a meaningful relationship with their customers. Get a glimpse of the connection between the supplier, the managed service provider, and the customer, plus discover the importance of treating these connections as partnerships and not one-off transactions. Join this conversation that highlights successful partnership factors, the topic of security growth and its drivers, how to limit robo calls, and nostalgic memories of Star2Star's early days.

    051: Identity Protection & Data Security with Vincent Oh

    Play Episode Listen Later Sep 3, 2019 37:42


    In this episode, Graham and David talk all things data security with Vincent Oh, Director of Product Management at Telesign. Learn all about two-factor authentication and how it is essential for today's business as fraudulent activity continues to grow. Find out what data is collected and analyzed to improve security measures, what businesses are utilizing two-factor identification, and contemplate whether you've already happened upon Telesign's security measures! You'll also embark on a journey learning Telesign's growth history, valuable mergers, and methods of driving business. Take a guess of what type of pup Vincent owns as you listen to the end for some fun with ducks, dogs, and sandwiches!

    050: Star Trek Tech That Came True with Zeus Kerravala

    Play Episode Listen Later Aug 19, 2019 41:50


    In this episode, David and John are rejoined by Zeus Kerravala of ZK Research. Listen in on an analyst's intel on today's and tomorrow's tech, and be ready to embrace your inner Trekkie (Star Trek fan) as you learn how the famous Star Trek series inspired modern technology! The trio discusses the development of advanced inventions such as drones, telepresence, 3-D printing, and others that were first seen in Star Trek back in 1979. Get ready to wrap your head around the idea that "Things are only impossible until they're not" and contemplate with the group how something like teleportation might not be "highly illogical"! Join Zeus, David, and John to learn about speech interface, crypto-currency, and more!

    049: Tech Trash Talk with James Patrignelli

    Play Episode Listen Later Aug 1, 2019 36:58


    In this episode, David and John are joined by James Patrignelli, the Director of Northeast Sales, at Liquid Technology, Inc. James shares how Liquid Technology helps other companies get the most out of their old IT equipment in a manner that satisfies environmental responsibility and even could help to foot the bill on implementing a new replacement solution that fits their needs. He also covers the topics of cloud migration, how data security is handled in the ITAD process, and how IoT is growing more need and attention around the technology liquidation sector. If you aren't getting a return on your investment for replacing your old hardware, listen in and find out what you're missing out on!

    048: Tech Trends, Tricks, & Ice Cream with Micah Bevitz

    Play Episode Listen Later Jul 15, 2019 38:41


    In this episode, David and John interview one of Star2Star's top 5 partners, Micah Bevitz, CEO of iTelecom. iTelecom specializes in cloud/IT services, phone systems, and voice/data options. Micah shares the story of how his company partnered with Star2Star nearly 10 years ago and grew to reach its position as The Elite Service Provider they are today. Micah reflects on the telecom industry changes that highlight the importance of early adoption in the technology space. Join in to get Micah's insight on how the market is reacting to DaaS technology and how to identify a fitting opportunity for DaaS or SD-WAN. You'll also be in for a sweet surprise on making homemade ice cream, plus a continuation of David and John's hot dog debate!

    047: Building Success as a Master Agent with Tim Basa

    Play Episode Listen Later Jul 1, 2019 44:19


    In this episode, David and John speak with Tim Basa, president of Telegration Inc. Tim shares how this Master Agency uniquely aligns itself to deliver an inspiring atmosphere that supports its agents' business objectives. Tim also sheds light on the recipe he uses to identify fitting agents, as well as the secret sauce he uses to keep them motivated. Discover the Master Agency world, hear about some great technology showcases coming up, and even get a quick ear-full of David's best attempt at covering Tubthumping by Chumbawamba.

    046: Building Your Channel Presence with Heather Margolis

    Play Episode Listen Later Jun 17, 2019 38:31


    In this episode, David and John speak with Heather Margolis, the founder of Channel Maven Consulting based in Boulder, Colorado. This firm focuses specifically on providing marketing services and support to IT channel organizations of all sizes. Heather shares how she got into the industry and how Channel Maven Consulting helps its customers succeed through one-on-one assistance with content creation, social selling, demand generation, online branding and more. Hear about the importance of utilizing LinkedIn to create relationships with prospects, and even gain some tips to help achieve visibility online. On top of an in-depth conversation about how you can appeal to specific verticals and customer niches, join in for some fun debate on the Game of Thrones finale and hot dogs!

    045: An Insider's Look on Marketing Automation with David Lewis

    Play Episode Listen Later Jun 3, 2019 43:18


    In this episode, David and John speak with David Lewis, the Founder and CEO of DemandGen International Inc., a marketing agency that specializes in digital marketing. In addition to being the CEO of DemandGen, he is the author of Manufacturing Demand - the #1 book on modern lead management. In this podcast, hear how David Lewis got his start in marketing automation and marketing and sales technology. You'll learn why a company should invest in marketing automation, the importance of utilizing microsites, and their use in attracting customers. David Lewis also discusses what DemandGen does for its customers, lead scoring, what his book, Manufacturing Demand, is about, and his favorite sandwich.

    044: A Marketing Match For Telecom with Michael Sterl

    Play Episode Listen Later May 13, 2019 39:54


    In this episode, John and David speak with Michael Sterl, CEO of Carve Digital which is a marketing firm focused on the tech industry. Michael is also a Board Member of Telecom For Change, an organization that raises resources and revenue for underfunded charities, and is the Cofounder of Cloud Optik, a growing business dedicated to providing tools to offer a world-class set of data and analytics capabilities. Amid this packed discussion, discover what led Michael to specialize in working with cloud and telecom service providers, agents, and partners to tackle marketing efforts and enable their sales operations.

    043: Improving Your Digital Handshake with Brian Fanzo

    Play Episode Listen Later Apr 15, 2019 44:56


    In this episode, John and David speak with Technology Evangelist Brian Franzo. Brian is a millennial keynote speaker, specializing in marketing through social media within the B2B space. He shares his career journey that began with 9 years working for the Department of Defense in the cyber security sector. After being named the fastest individual to become Sr. VP, Brian made a drastic career change which led to his current passion of teaching businesses to stand out from the noise and engage with customers in the digital space. It was this passion that led him to form the company iSocialFanz, a company focused on launching digital and influencer strategies for brands, including Dell, EMC, Adobe, IBM, UFC, Applebees, and SAP. Listen in and learn all about topics covering creating your digital handshake, staying top-of-mind with your customers, utilizing and embracing change, building a trustworthy brand, and much more!

    042: A Technologist's Take on Trends with Gary Audin

    Play Episode Listen Later Apr 1, 2019 36:44


    In this episode, David and Graham welcome Gary Audin, President of Delphi, Inc. With a background including over 40 years of computer, communications, and security experience, Gary humbly defines himself as a Technologist. He produces webcasts, podcasts, EDUcasts, and whitepapers for hundreds of vendors and service providers, along with being a prolific speaker at hundreds of conferences and user groups. Gary touches on a variety of topics including everything from Security's growing importance, SIP Trunking's most common issues during installations, 5G predictions, and his border collie Keyboard's special talents. Listen in and also hear David's unusual animal encounter story and how it relates to repurposing old sheets/pillows for a good cause.

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