Podcast appearances and mentions of Lauren Wood

Support the showToday I speak with Lauren Wood, a (super brave)  third year Human Services student at Northeastern University in Boston, passionate about social justice, equal mental health access, and (naturally) suicide prevention. Lauren opens up about losing her dear friend Coble to suicide when she was just a senior in high school—an event that shattered her world and changed the trajectory of her life. Now, years later, she is leaning into the hard work of healing while actively building a future in advocacy and mental health support.She shares "I am incredibly honored to share my sweet friend Coble's memory through Melissa's incredible platform". Likewise, Lauren, I am incredibly honored to have had this conversation.With honesty, vulnerability, and grace, she brings her voice to this conversation—keeping Coble's light alive while illuminating the often-silent journey of grief that young people carry. This is a conversation about love, loss, growing up too soon, and the power of reclaiming joy.In this episode, we discuss:

George Harrison, Los Stones, Joni Mitchell, Bowie, Bruce, Carole King, Eagles, Gerry Rafferty, Al Stewart, Carly Simon, Linda Ronstadt, Ian Dury, Billy Joel, Pedro Mari Sánchez, Rosario, Dire Straits, Rod Stewart, Men At Work… Y, por supuesto, Steely Dan. ¿Quién no requirió un saxo para confirmar el éxito en los años ochenta y noventa del siglo pasado? Tercera entrega de la serie con atención a los estilos que Michael McDonald o Steely Dan contagiaron en la segunda mitad de los años setenta y parte de los ochenta. ¿Yatch Rock? Bueno, bien, vale. Y los éxitos de Rod Stewart, Dave Stewart, Chris Rea o Nicolette Larson.DISCO 1 DAVE STEWART Lily Was Here(ESCA)DISCO 2 ROD STEWART Da Ya Think I’m Sexy (ESCA)DISCO 3 NICOLETTE LARSON You Send Me (Cara 1 Corte 3)DISCO 4 STEELY DAN Black Cow (1)DISCO 5 TERENCE BOYLAN Hey Papa (ESCA)DISCO 6 IAN MATTHEWS Shake It (ESCA)DISCO 7 RICKIE LEE JONES Young Blood (4)DISCO 8 MARC JORDAN Margarita (Cara 1 Corte 2) DISC0 9 VALERIE CARTER Taking The Long Way Home (4) DISCO 10 MICHAEL JOHNSON Almost Like Being In Love (Cara 2 Corte )DISCO 11 MICHAEL FRANKS Don’t Be Blue (Cara 1 Corte ) DISCO 12 MICHAEL McDONALD Any Foolish Thing (Cara 1 Corte ?) DISCO 13 LAUREN WOOD Fallen (Cara 2 Corte ?) Escuchar audio

This episode's a little different — and kind of emotional. Lauren Wood, our incredible host since day one, is passing the mic to the amazing Lacey Peace. Before she signs off, Lauren reflects on the wild ride: 75+ episodes, millions of downloads, and countless insights about CX, AI, and leadership. Lacey, who's helped produce over 35 shows and reach 45+ million listeners as part of the Mission.org team, shares what drew her to the show (hint: she's a storytelling nerd in the best way) and what she's excited to explore next — from small business CX wins to how AI is quietly reshaping the employee experience. It's a thoughtful, fun, and inspiring handoff that sets the stage for a bold new chapter. Tune in to discover the incoming shifts in the show's guests, topics, segments, and more. Key Moments: 00:00: Passing the Mic to a New Host00:42: Lessons from 75+ CX Interviews: Lauren Wood's Farewell Insights01:42: Meet Lacey Peace: New Host with 45M+ Podcast Listener Reach02:41: Building Brand Trust Through Storytelling and Customer Journey Mapping03:47: Why Customer Experience Strategy Belongs to Every Business Function07:32: The Role of AI in Scaling B2B Customer Experience and Success Operations14:54: Empowering Teams: How Leadership and Employee Experience Drive CX18:46: B2B Lightning Round: Actionable CX Takeaways for Marketing, Product, and IT –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Imagine onboarding a new employee who never sleeps, speaks every language, knows all your products, and can handle thousands of customers at once.That's the reality Salesforce is building with Agentforce — and it's already transforming customer success, marketing operations, and revenue growth.In this episode, Salesforce SVP of Digital Customer Success Bernard Slowey joins us to break down how they became Customer Zero for Agentforce, what went wrong (and right), and why agentic AI is reshaping the future of marketing and operations.If you lead marketing, operations, or customer success — and you're serious about not falling behind — this episode is your AI playbook.Key Moments:00:00: What Is Agentforce? Introducing Salesforce's Digital AI Workforce 01:21: Meet Bernard Slowey: VP of Digital Customer Success at Salesforce 01:46: From AOL to Salesforce: Bernard's Career Path Through the Tech Revolution 03:57: The Rise of AI Agents: Why Chatbots Are Officially Obsolete 06:36: AI Agents vs. Chatbots: What They Are and Why They Matter 11:22: Lessons from the Frontlines: What It Takes to Implement AI Agents 15:16: Inside Salesforce: How Agentforce Came to Life 18:55: How Salesforce Launched Agentforce in Just 4 Weeks (And What They Measured) 30:27: Rethinking Success: Metrics That Actually Matter in AI Rollouts 38:25: Why Traditional Customer Service Automation Is Failing Us 42:36: Real Use Cases: How Salesforce Clients Are Winning with Agentforce 44:11: AI Implementation Challenges (And How to Solve Them) 50:32: Cross-Functional Teams and the Future of AI Collaboration 57:18: Why AI Still Needs a Human Touch in Customer Experience 58:33: The New Job Titles and Skills Emerging in an AI-First Era 01:04:02 Human Intuition vs. AI Logic: Finding the Right Balance 01:09:35 Customer Obsession in the Age of Automation  Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

Another Agentforce Guinea Pig has joined the show… She's here to tell you if you think rolling out AI is as easy as flipping a switch, think again.From early mistakes to surprising wins, Laura Meschi, Customer Experience Manager at Secret Escapes, walks us through what it actually takes to train an AI agent that can truly support customers.We dive into why ROI isn't the best measure of AI success, how customer effort scores skyrocketed after launching Agent Force, and why CX leaders need to start simple and think long-term. Laura also pulls back the curtain on what it really takes to train an AI agent — and why you absolutely shouldn't DIY your rollout.If you're a B2B leader wondering how AI agents fit into the future of customer success, this conversation will hit home. Key Moments: 00:00: Laura Meschi's AI Agent Rollout at Secret Escapes02:45: Secret Escapes' Agentforce: Lessons from a First-Mover11:14: Surprise Wins and the Underrated Power of Human QA16:41: How Agentforce Reshaped the CX Team (Without Cutting Headcount)22:26: Guardrails, Limits, and Finding the Sweet Spot for AI Use Cases26:30: Why Clean, Centralized Data Is the Real AI Superpower27:18: Don't DIY Your AI: The Case for Bringing in Experts29:58: How AI Improved CES and Transformed Customer Perception34:50: What's Next: Future AI Strategies and Upcoming Salesforce Tools37:21: Reimagining CX: Using AI to Build Relationships, Not Just Efficiency40:37: Start Simple, Prioritize Data, and Train for the Long Game  –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Consequence scanning. Data organization. Tech translation… Oh my! This week, Kerry Bodine — CX consultant to name brand fortune 500 companies, founder of Bodine & Co. and co-author of Outside In — joins us to explore the seismic shifts AI is bringing to the world of CS. Forget what you think you know about customer service; Kerry reveals why it's all about understanding customer emotions, perceptions, and the entire customer journey. We tackle the tough questions: How do we balance innovation with ethical considerations? How do we prepare our data for the AI revolution? And how do we design experiences that are both human and AI-powered? This is a must-listen for any leader navigating the uncharted territory of AI-driven customer experience.  Key Moments:  00:00 Who is Kerry Bodine, Founder of Bodine & Co.?03:19 The Biggest CS Mistake06:22 Perception vs. Reality: Bridging the Expectation Gap13:07 Consequence Scanning: Your AI Framework18:00 AI Risk Assessment & Navigating Ethical Gray Areas20:00 Leadership in the Age of AI25:05 Data Readiness for AI Implementation32:36 Human-Centered Design & Confronting Your Silos37:18 Key Advice for CS Leaders  –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

In this special panel-style episode, Agentforce expert and Senior Vice President of Digital Success at Salesforce, Bernard Slowey, is interviewed by Lauren Wood and guest host Stephanie Postles. This is your inside look at Salesforce's rapid deployment of its revolutionary AI agent, what this means for the digital workforce revolution, and how ANY company can create a customizable, empathetic digital employee. (With no code, just natural-language prompting.) Bernard shares firsthand accounts of the launch, including navigating real-time customer feedback and the crucial lessons learned about data hygiene and prompt engineering. He also discusses the delicate balance between AI automation and human support, emphasizing the importance of empathy training for these digital agents. Plus, they explore the challenges and opportunities for businesses of all sizes, from SMBs to enterprises, as they grapple with the evolving landscape of AI-driven customer experience, sales, and marketing.Press play and discover how Salesforce is shaping the future of AI in service, and what contrarian views Bernard Slowey holds about the role of data in decision-making.Key Moments: 00:00 Who is Bernard Slowey, SVP of Digital Success at Salesforce?04:18 The Evolution of Customer Service06:28 The Power and Potential of AI Agents18:06 Implementing Agentforce at Salesforce22:07 Challenges and Learnings From AI Agent Deployment33:29 Measuring Success and Future Prospects39:58 Escalation Rate and Customer Experience41:21 The Importance of Human Interaction in Support42:51 Digital Success and Customer Onboarding45:28 AI in Customer Success: Real-World Examples47:24 Data Hygiene and Internal Content Auditing 53:04 Cross-Functional Collaboration in CX01:00:28 The Human-AI Partnership 01:08:36 The Future of AI in Business01:12:51 Customer Obsession in Practice –Are your teams facing growing demands? Join CX leaders transforming their strategies with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Customer success is at a crossroads. Is it a revenue engine or just post-sales support? Is it a strategic function or a catch-all for everything customer-related? Lauren sits down with Marybeth D'Souza, Principal at Deloitte Consulting, to tackle the identity crisis facing customer success today. With years of experience leading CS at Salesforce and now shaping its future at Deloitte, Marybeth shares groundbreaking insights from research with 35 top companies on where the best teams are investing.They break down the five biggest trends shaping customer success in 2025, including the shift from CS as a team to CS as a mindset, the increasing reliance on AI and digital automation, and why failing to align with sales and product is holding teams back. Marybeth also reveals why B2B companies need to start thinking more like B2C, how customer expectations have changed, and what CS leaders must do to prove their impact and secure their place at the table. If you're in customer success (or trying to define its future in your organization) this conversation is a must-listen.Key Moments: 00:00: Who is Marybeth D'Souza, Principal at Deloitte Consulting?03:52: The 5 Key Trends Shaping Customer Success09:25: Proving the ROI of Customer Success15:04: B2B Needs to Think Like B2C22:53: AI in Customer Success: Hype or Game-Changer?36:00: Breaking Down Silos Between CS, Sales, and Product44:00: What's Next for Customer Success? –Are your teams facing growing demands? Join CX leaders transforming their strategies with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Every company claims to be “customer-obsessed”. Most are obsessed with their own internal metrics, not their customers. Kevan Yalowitz, Senior Managing Director at Accenture, explains why true customer obsession is rare, why AI won't magically fix bad CX, and how scaling businesses slowly lose touch with the people they serve.We're talking AI growing pains, internal silos, and the corporate illusion of putting customers first. Spoiler: If your “customer obsession” doesn't actually involve listening to customers, you're doing it wrong. Key Moments: 00:00 Who is Kevan Yalowitz, Software & Platforms Industry Lead for Accenture?02:21 Why You Should Care About Consumer Behavior Data04:55 Bias and Misinformation in AI06:46 Is AI More Creative Than Humans?08:17 AI in Customer Support and Experience12:30 Proactive AI Solutions and Customer Retention17:12 Connect Product and Support Teams with AI23:56 The Influence of AI on Purchasing Decisions24:23 The Importance of Aligned OKRs26:18 Customer Obsession in Large Organizations Vs. Start-Ups32:21 Implementing Agentic AI in Workflows35:45 Top-Down vs. Bottom-Up Approaches46:32 Key Advice for CX Leaders in the Age of Agentic AI  –Are your teams facing growing demands? Join CX leaders transforming their strategies with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

You know when a company brags about its “great culture,” but the employees look dead inside? That's because culture isn't what leaders say it is — it's what customers feel. In this episode, Mark Rampolla, founder of ZICO Coconut Water and managing partner at Ground Force Capital, tells us how culture quietly shapes every customer interaction. From Liquid Death's branding genius to why “culture fit” hiring is a terrible idea, Mark breaks down what it really takes to build a company people actually want to engage with.We also dive into the “need behind the need” (AKA why customers don't buy what you're selling but what it does for them). Mark shares how ZICO won over yoga studios by solving problems beyond hydration and why understanding where your customers make their money is the key to selling. If your culture, hiring, or customer experience feels off, this conversation holds the solution you're looking for. Key Moments: 00:00 Who is Mark Rampolla, founder of ZICO & managing partner at GroundForce Capital?01:02 Building a Movement02:13 Why Company Culture Matters03:35 Culture in Action: Real-World Examples08:27 Hiring a Culture Add & Customer Obsession17:36 Assessing and Evolving Company Culture24:42 Understanding the Need Behind the Need25:06 Real-World Examples of Customer Empathy26:17 Building Relationships with Yoga Studios29:31 Marketing Strategies and ROI31:34 Hypothesis Testing & the Opportunities in Operational Failure38:17 Active Listening and Empathy in Business41:24 Impressive Brand Experiences43:18 Mark's Key Advice for CX Leaders  –Are your teams facing growing demands? Join CX leaders transforming their strategies with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Wildfires, floods, total loss — what happens when disaster strikes and people need help navigating the chaos?Gavin Blair, COO of Bright Harbor and former CX leader at Lemonade, joins Lauren Wood to break down why disaster recovery is failing the empathy test — and what needs to change. From the California wildfires to the broken insurance system, Gavin reveals how frontline teams can rebuild trust in the moments that matter most. This conversation covers why insurance is so difficult to navigate, how Bright Harbor is reshaping disaster recovery with AI and human connection, and the simple CX strategies that can turn devastation into a structured path forward.If you think empathy and efficiency can't coexist in high-stakes CX, think again. Key Moments: 00:00: Who is Gavin Blair, COO of Bright Harbor?02:17 Bright Harbor's Mission and Inception04:08 Challenges in Insurance CX06:18 Empathetic CX Through Disaster Recovery11:08: Citizens' Optimism & Resilience After LA Fires14:51: Training Empathetic and Responsive Teams23:05 Role of AI in Enhancing Empathy33:51 Why Responsiveness is the Most Important Part of CX41:43 Gavin's Advice for CX Leaders Everywhere –Are your teams facing growing demands? Join CX leaders transforming their strategies with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Lauren Wood conludes our New Season series out of John 15 with her message Remain in Me

You're either building trust or breaking it — which one are you doing?Customer experience isn't just about service. It's about trust. And most companies are getting it wrong.In this episode, Lauren Wood sits down with Michael Maoz, Senior VP of Innovation Strategy at Salesforce, to reveal what really drives customer loyalty — and why most brands sabotage themselves without even realizing it.The conversation dives into when technology enhances customer relationships versus when it erodes trust, the dangers of relying on flawed data, and why customers are willing to share 400% more information with brands they truly trust. With real-world examples and practical takeaways, this episode is a must-listen for leaders who want to transform customer experience from a transaction into a lasting relationship.From brand-killing interactions to why AI won't save you if your foundation is broken, this episode is a wake-up call for leaders who want to build authentic, lasting customer relationships. Key Moments: 00:00 Who is Michael Maoz, SVP of Innovation Strategies at Salesforce?01:52 AI in Action: Opportunities and Risks05:09 The Role of Clean Data in AI Success06:38 Practical AI Implementations and Pitfalls19:07 Building Trust with AI34:05 Simplifying Communication with Stakeholders34:28 IQ vs EQ in Business Decisions35:13 AI in B2B and B2C Contexts37:14 Automating Customer Support in Banking38:56 Emotional and Complex Interactions41:07 Experimentation and Adoption of AI45:08 Customer Journey Hacks and Channel Preferences48:58 Voice-Driven Future and AI Integration50:08 Impressive Customer Service Experience53:34 Advice for Customer Experience Leaders   –Are your teams facing growing demands? Join CX leaders transforming their strategies with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Most brands are doing CX wrong—and it's costing them.The secret to getting it right? It's not just about data, and it's not just about empathy—it's about both.In this episode, Lauren Wood sits down with Stacy Sherman, CX expert, author, and host of Doing CX Right, to break down her ‘Heart and Science' framework. With 25 years of experience leading CX for major brands, Stacy shares the real impact of emotional intelligence, AI, and cross-functional collaboration in creating customer experiences that actually work.They tackle the tough questions: How do you balance data and human connection? Where do most brands fail in their CX approach? And what's the real cost of getting it wrong?If you want practical insights, real-world stories, and actionable strategies to drive customer retention and satisfaction, this conversation is a must-listen. Stay tuned until the end for an unforgettable example of human-centered CX in action.Are you delivering the experience your customers deserve? How far are you from your goals? Discover the gap with our Customer Experience Assessment and improve your strategy today.

Government services don't have to suck. (And no, robots aren't taking over… yet.)This week, host Lauren Wood sits down with Mike Raker, CTO of Maximus, to crack the code on using AI and machine learning to fix customer experience nightmares — even in the most bureaucratic corners of government. Mike shares exactly why listening beats tech obsession every time, how to balance innovation with red tape, and why “Total Experience Management” is the secret sauce you've been missing. They also tackle the AI trends that matter (way beyond ChatGPT), the facepalm-worthy question Mike asks before ANY tech rollout, and how empathy became his ultimate leadership hack in a world obsessed with automation.What are you waiting for? Press play to rethink everything you know about AI, empathy, and how Maximus is ensuring your next DMV visit feels as seamless as possible.Key Moments: 00:00 Who is Mike Raker, CTO of Maximus?03:35 The Role of Innovation in CX06:57 Exactly How Maximus Helps Government Services08:59 Total Experience Management (TXM)14:02 Balancing Innovation and Regulation17:44 The Future of AI in Customer Experience24:27 The Importance of Human-Centered Design in Government34:11 Policy and Responsibility in AI 38:16 Mike Raker's Expert Advice & Key Takeaways –Are your teams facing growing demands? Join CX leaders transforming their strategies with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

What does it take to deliver unforgettable guest experiences at scale?Shannon McCallum, VP of Hotel Operations at Resorts World Las Vegas, shares her incredible journey from a high school hospitality job to leading one of the most iconic destinations in the industry.In this episode, Shannon breaks down how her team leverages technology like mobile check-in and AI while maintaining the personal touch that builds loyalty. She also dives into why empowering teams, fostering employee engagement, and adapting to change are essential for success in today's fast-paced hospitality world.--Key Moments: 00:00 Meet Shannon McCallum, VP of Hotel Operations at Resorts World Las Vegas02:05 Shannon's Journey: From High School to Hospitality Leader05:12 Creating Personalized Experiences at Scale07:58 Empowering Teams for Exceptional Service23:08 The Role of Technology in Modern Hospitality38:50 Employee Engagement: The Key to Customer Satisfaction47:18 Advice for Customer Experience Leaders –Are your teams facing growing demands? Join CX leaders transforming their strategies with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

El vello se eriza. Miryam LaTrece está cantando su versión de “En el Lago” de Triana. Y me inspira el programa. Mark Knopfler como músico de enlace de Bob Dylan y Steely Dan. El homenaje al bajista de Toto y tantos otras colaboraciones por parte de sus amigos. Carly y Paul… Simon sin conexión parental y con Nueva York de fondo y de entorno. El modo Michael McDonald con Lauren Wood o Robbie Dupree. La revelación se llama Jon Muq. Y Paul McCartney sorprendiendo por enésima vez. El nombre Carmen procede del latín “Carme-Carminis” que significa “poema”, “canto”.  DISCO 1 MIKE PORCARO FRIENDS Africa (1)  DISCO 2 STEELY DAN Time Out of Mind (5) DISCO 3 BOB DYLAN Precious Angel (2) DISCO 4 KANDACE SPRINGS Thought It Would Be Easier (4) DISCO 5 PAUL SIMON Think Too Much (Cara 2 Corte) DISCO 6 CARLY SIMON Spy (Cara 2 Corte 4???) DISCO 7 THE DOOBIE BROTHERS Real Love (7)  DISCO 8 ROBBIE DUPREE Free Falling (Cara 1 Corte último) DISCO 9 LAUREN WOOD Fallen (Cara B Corte) DISCO 10 AMERICAN FLYER Dear Carmen (Cara 1 Corte último)  DISCO 11 PAUL McCARTNEY Love My Baby (CD 2 - 4) DISCO 12 JON MUQ Love, Love, Love (6) DISCO 13 MIRYAM LATRECE En el Lago (5)Escuchar audio

Este primaverano de horas doradas inspira canciones que ilusionen, melodías que embriagan, ritmos que conmueven. Esas voces de Kacey, de Carly, de Crissi, de Bonnie… O las de Bobby, Micahel, Marc, Tom o Rupert… Canciones que marcan nuestro tiempo y nuestro espacio. Siento como que me elevo por encima de las cosas que desde aquí no importan tanto. DISCO 1 JOEL SARAKULA Theme From The Love Club (ESCA)  DISCO 2 LAUREN WOOD You Gotta Love Those Guys (4) DISCO 3 BOBBY CALDWELL It’s Wrong (2) DISCO 4 CARLY SIMON You Belong To Me (2)  DISCO 5 RUPERT HOLMES Him (6) DISCO 6 KACEY MUSGRAVES Golden Hour (12) DISCO 7 CHRISTOPHER CROSS Talking In My Sleep (7) DISCO 8 TOM JANS Where Did All My Good Friends Go (3) DISCO 9 BONNIE RAITT Crime Of Pasion (4) DISCO 10 MANDY MOORE Extraordinary (1) DISCO 11 MARC JORDAN Dancing On The Boardwalk (7) DISCO 12 CRISSI COCHRANE Be Around (2) DISCO 13 KEVYN LETTAU Another Season (1) DISCO 14 MICHAEL FRANKS Inside You (2)Escuchar audio

Canciones de ahora mismo - Alex Conde Y Los Indultados, Shannon And The Clans - o de recuperación vintage - The Jazz Invaders, Nino Bravo, Chet Baker & Jack Sheldon o Eme Eme Project - y antojos recónditos - Lauren Wood o Hue & Cry-. Y esperando la gira a finales de julio de los australianos The Teskey Brothers.  DISCO 1 THE JAZZ INVADERS Dudu (4) DISCO 2 SHANNON AND THE CLAMS The hourglass (2)  DISCO 3 THE TESKEY BROTHERS Sunshine Baby (9)  DISCO 4 MICHAEL JACKSON Workin’ Day And Night (3) DISCO 5 EME EME PROJECT Dillo (1) DISCO 6 SUPERFUNKY EXPRESS  Moonlightning (4) DISCO 7 LAUREN WOOD Never Been So In Love (5) DISCO 8 DANNY WILLIAMS Whose Little Girl Are You (NORTHERN SOUL SCENE (12) DISCO 9 HUE & CRY Labour Of Love (Cara A Corte 5)  DISCO 10 VENUE CONNECTION Bésame Sol (3) DISCO 11 ALEX CONDE Y LOS INDULTADOS La Giralda (8) DISCO 12 NINO BRAVO Mis Noches Sin Tí ( ) DISCO 13 CHET BAKER & JACK SHELDON Just Friends (2)  DISCO 14 FREEDONIA Second Chances (ESCA)Escuchar audio

This week, Lauren Wood, our Executive Ministry Director, shares an encouraging message.

Join host Lauren Wood as she sits down with Ethan Beute, Chief Evangelist at Follow Up Boss, as they explore the nuanced art of what it means to be an evangelist and the importance of human-centered communication.In this episode, Ethan shares his innovative approach to evangelism that transcends traditional product selling, focusing instead on cultivating a community grounded in education and shared values. Learn about how Ethan thinks about the balance between AI and human-centered communication and the power of human connection in digital touchpoints. Plus a look at the impact of design and intuition in business is highlighted through examples from Amazon and Starbucks.If this conversation sparks your interest, please don't forget to rate us on Spotify and Apple Podcasts. Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1 Imagine running your business with a trusted advisor who has your success top of mind. That's what it's like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.Learn more about what's possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess (0:00) Preview and Introduction(01:31) Defining the Chief Evangelist Role(04:19) Ethan's Role at Follow Up Boss(07:04) What is Human-Centered Communication?(13:09) Sales Outreach and Human-Centered Approaches(18:50) Breaking Down The Idea of Evangelism (25:43) Integrating Technology with Human-Centered Design(30:22) The Importance of Community Building in Real Estate(35:54) The Role of Chief Evangelist(41:50) Amazon and Starbucks: Consistent Customer Experiences(45:57) Closing Thoughts on Customer Experience

Explore the evolving landscape of customer experience with Jim Roth, President of Customer Success at Salesforce, in this episode of Experts of Experience.Join host Lauren Wood as she delves into the strategies of Salesforce to revolutionize customer interactions and organizational efficiency. Jim Roth shares his expertise on breaking down functional silos and integrating customer services to provide a seamless experience. Discover how Salesforce leverages digital technologies and AI to empathize with and better serve their customers. Gain insights into the importance of simplifying processes and understanding customer needs in large organizations.Tune in for a compelling discussion on transforming customer experience in the digital age.If you found this episode insightful, please rate us on Spotify and Apple Podcasts.Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1Imagine running your business with a trusted advisor who has your success top of mind. That's what it's like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.Learn more about what's possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess 

Dive into the world of executive assistance and client relationships with Chris Ho, Chief Client and Revenue Officer at Athena.In this episode of Experts of Experience, host Lauren Wood engages with Chris Ho to uncover the intricacies of effective delegation and its impact on customer success.Learn about Athena's innovative approach to enhancing client experiences and how Chris's leadership is shaping the future of executive assistance. Chris shares profound insights on the relationship between successful client management and strategic delegation, emphasizing the significance of empathetic and intelligent client interactions.Tune in to discover Athena's transformative strategies in client service and delegation.If you enjoyed this episode, please rate us on Spotify and Apple Podcasts. Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1 Imagine running your business with a trusted advisor who has your success top of mind. That's what it's like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.Learn more about what's possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess (00:00) Introduction and Focus on Customer Experience (CX)(01:20) Chris's Journey to CX and Athena's Philosophy(03:37) Athena's Approach to Matching Executives and EAs(06:56) Empowering and Nurturing Executive Assistants at Athena(09:13) Onboarding Clients and the Art of Delegation(11:11) Adapting Hero's Journey in Customer Onboarding(16:47) Client Engagement and Tracking Happiness(20:45) Client-Centric Strategies and Using AI(24:31) Teaching Clients Effective Delegation(28:00) EA's Impact on Clients' Lives and Athena's Culture(30:05) Approach to Unengaged or Unhappy Clients(32:24) Tracking Client Engagement and Happiness with AI(39:00) Chris's Personal Experience with Exceptional Customer Service(41:57) Final Thoughts and Advice for Customer Experience Leaders

Explore the nexus of customer experience, success, and technology in the construction and real estate finance sectors in this episode of the Experts of Experience podcast.In this episode, host Lauren Wood engages in a conversation with Riley Thomas, the SVP of Markets at Built Technologies, a leader in construction and real estate finance technology. They discuss how Built Technologies is revolutionizing the industry by enhancing efficiency, collaboration, and business agility. Riley shares insights into the challenges of modernizing an antiquated industry, the strategic use of AI, and the importance of understanding customer needs to drive product development. This episode offers a deep dive into how Built Technologies is navigating the complexities of the construction and real estate sectors and their vision for the future.Tune in to learn from Riley's extensive experience and discover how Built Technologies is shaping the future of its industry with innovative solutions and a customer-centric approach.If you enjoyed this episode, please rate us on Spotify and Apple Podcasts. Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1 Imagine running your business with a trusted advisor who has your success top of mind. That's what it's like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.Learn more about what's possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess 00:00 Introduction and Riley Thomas' Background at Built Technologies01:25 Built Technologies' Work and Clientele02:57 Modernization of the Banking and Construction Industries05:40 Driving Adoption and Changing Work Practices07:43 Incorporating AI in Business Operations09:35 Customer Insights and Product Development11:53 Use of AI for Customer Data Synthesis and Business Development14:00 Trust and Candor in Business17:19 Customer Retention Strategies20:33 Company Culture and Employee Experience25:57 Future Vision and Impact of Built Technologies31:09 Leadership Philosophy and Employee Engagement35:26 Maintaining Positivity and Realism in Leadership39:02 Understanding and Catering to Customer Needs

Dive into the future of advertising where Elizabeth Maughon unveils how empathy and AI are driving customer success.In this episode of 'Experts of Experience,' host Lauren Wood sits down with Elizabeth Maughon, Chief Customer Officer at Simpli.fi. Discover how Elizabeth and her team are revolutionizing the ad tech industry through innovative customer success strategies and AI-driven solutions. Elizabeth shares her journey in leading transformative customer experiences, offering valuable insights into the intersection of technology, empathy, and client engagement.Tune in to explore how Simpli.fi is shaping the future of advertising with its customer-centric approach.If you enjoyed this episode, please rate us on Spotify and Apple Podcasts. Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1 Imagine running your business with a trusted advisor who has your success top of mind. That's what it's like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.Learn more about what's possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess (00:00) Introduction to the Episode(01:11) Elizabeth Maughon's Role at Simpli.fi(02:55) Customer Approach at Simpli.fi(04:13) Implementing Servant Leadership(07:34) Nurturing Empathy in Organizations(08:09) Balancing Empathy and KPIs(11:00) Developing Strong Client Relationships(13:42) Internal Culture Impacting Client Communication(16:36) Setting Guardrails for Success(20:40) Diverse Client Support Strategies(23:47) Understanding Client Needs(26:44) Importance of Documentation and Tools(28:41) Auditing Processes for Efficiency(31:50) Harnessing AI in Simpli.fi(37:01) Exploring AI Tools(39:13) Key Factors in Effective Customer Experience(41:24) Advice for Customer Experience Leaders

Discover how technology is transforming the field of mental health and crisis response.In this episode, host Lauren Wood talks with Grant Riewe, CTO of Vibrant Emotional Health. Grant shares his journey in innovating mental health services, particularly the 988 suicide crisis lifeline, demonstrating how technology can be a powerful tool in providing life-saving support.Learn about the challenges and successes in integrating technology into mental health services. Grant delves into the development of new platforms, the expansion of service offerings, and the importance of human connection in crisis management.Tune in for an enlightening conversation on the intersection of technology and mental health with one of the leading experts in the field.If you enjoyed this episode, please be sure to rate our show on Spotify and Apple Podcasts. Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1 Imagine running your business with a trusted advisor who has your success top of mind. That's what it's like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.Learn more about what's possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess (00:00) Introduction and Guest Introduction(01:07) Grant Riewe on Vibrant Emotional Health's Mission(03:07) The Strategic Vision of 988 Lifeline(06:20) Scaling Operations and Service Expansion(09:17) Addressing Increased Demand for Mental Health Services(11:33) Technology Stack and Service Adaptation(14:34) Personalization in Crisis Response(17:32) Measuring Success and Impact(21:43) Proactive Steps in Suicide Prevention(23:30) Role of AI in Mental Health Services(27:03) Innovation and Culture in Vibrant Emotional Health(30:12) Grant's Advice for Customer Experience Leaders

Explore the forefront of customer success with Jan Young, a visionary in post-sale strategies. In this episode, Lauren Wood delves deep into Jan's expertise, exploring her revolutionary approach to post-sale strategies in the SaaS world. Jan, the founder and CCO of Jan Young CX, shares her unique perspective on customer-led growth and go-to-market alignment, offering invaluable insights for businesses looking to thrive in today's challenging market.Jan discusses the multifaceted nature of customer success, the importance of strategic advice post-sale, and the critical role of customer success managers. Learn about the exciting intersection of AI and customer success, and how emerging technologies are reshaping the way businesses interact with and understand their customers.Tune in for a comprehensive look at the latest trends and strategies in customer success, and how you can apply these lessons to drive your business forward.If you enjoyed this episode, please be sure to rate our show on Spotify and Apple Podcasts. Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1 Imagine running your business with a trusted advisor who has your success top of mind. That's what it's like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.Learn more about what's possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess (00:00) Preview (00:24) Introducing Jan Young (01:10) The Misconceptions of Customer Success (04:44)The Importance of Post-Sales in SaaS(06:07) Customer Success in Diverse Industries(11:20) Navigating Market Changes and Layoffs(15:02) Aligning Customer and Company Success (26:48) AI's Impact on Customer Success: (38:09) Balancing Efficiency and Human Connection(41:17) The Concept of a Joint Customer Success Plan: (44:52) Closing Thoughts and Advice

Tom Morris takes over hosting duties on Sportsday with a load of up to the minute sports news from around the globe, tonight joined by Bryce Mcgain and guests Steve Keipert, Daniel Brettig, Lauren Wood, Mark Evans and Melbourne Stars BBL coach Peter Moores Learn more about your ad choices. Visit megaphone.fm/adchoices

Herald Sun Sports Reporter Lauren Wood joins Tom and Bryce on Sportsday ahead of the W awards tonight with her insights into the awards and final ahead this weekend Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover a new perspective on customer experience with Adrian Swinscoe, a multifaceted CX expert. In this episode, Lauren Wood dives into Adrian's unique approach to customer experience, exploring his punk perspective on revolutionizing CX strategies. Adrian shares insights from his experience as an advisor, speaker, author, and podcast host, challenging conventional CX methods.Join us as we delve into the critical aspects of customer experience, the role of innovative technologies, and the importance of adopting a punk mindset to stand out in today's competitive market. Adrian's approach emphasizes simplicity, customer-centricity, and breaking free from traditional frameworks to create impactful customer experiences.Tune in to gain invaluable insights on transforming your CX approach and driving meaningful business outcomes. Adrian's expertise and unique perspective are a must-listen for anyone looking to elevate their customer experience game. If you enjoyed this episode, please be sure to rate our show on Spotify and Apple Podcasts.Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1 Imagine running your business with a trusted advisor who has your success top of mind. That's what it's like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.Learn more about what's possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess (00:00) Preview and Introduction (00:50) Introducing Adrian Swinscoe(02:05) The Concept of Punk CX(06:41) Addressing CX Challenges(10:32) Successful Customer Experience Stories(15:11) Apple's Retail CX Strategy(18:08) Importance of Basic CX Principles(23:35) Building Future-focused CX(27:14) Employee Experience and Its Impact(31:00) Role of Leadership in Transforming CX(39:03) Embracing Empathy in CX(42:03) Resources for CX Leaders(45:14) How Do You Engage with Frontline Teams?(48:06) Final Advice for CX Leaders

​​Discover the future of customer experience with Nigel Piper, as we explore how embracing customer contact can revolutionize business support systems. Join host Lauren Wood on episode #3 of the Experts of Experience podcast as she sat down with Nigel Piper, Executive GM of Customer at Xero who oversees the customer experience of over 3.7 million subscribers worldwide. In this episode, Nigel shares his philosophy of increasing customer contact and how this fosters unparalleled customer and employee satisfaction. He divulges the innovative use of technology like machine learning, personalized video support, and system integration at Xero that empowers both the customer and the support team. Learn how Xero's leadership balances the growth of their team with technological solutions, their shift from reactive to proactive customer engagement, and the exciting potential of Generative AI in revolutionizing customer service models. Nigel also reveals his approach to leadership, focusing on future-proofing business strategies, and fostering a company culture that emphasizes employee trust and empowerment. Watch the Full Episode on YouTube: youtube.com/@ExpertsofExperienceIf you enjoyed this episode, please be sure to rate our show on Spotify and Apple Podcasts. Imagine running your business with a trusted advisor who has your success top of mind. That's what it's like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth. Learn more about what's possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess (00:00) Preview(00:31) Who is Nigel Piper?(03:41) Is Increasing Customer Contact Effective?(05:31) Nigel's Approach to Customer Engagement(07:05) Exploring The Human Side of KPIs(11:13) Personalization at Scale with Machine Learning(17:30) Mastering Video Support(22:53) Is AI The Future of Customer Support?(28:12) Nigel's Advice for CX Leaders 

This is Experts of Experience, your new go-to podcast to learn about customer experience, customer success, and the technology that powers some of the biggest and best businesses in the world. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience will be your one-stop-shop for ideas, innovation, and inspiration to level up your CX. Episodes drop every Wednesday. Subscribe now! --Imagine running your business with a trusted advisor who has your success top of mind. That's what it's like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth. Learn more about what's possible on the Salesforce success plan website.

It's been a big week in footy -  we've had AFLW where the Dees women are the ones to beat again, Grundy jibes from the Pies, Daicos ruled out then not, then ruled out again, the All Australian furore, Darcy Parish's signature and Tarryn Thomas staying at the Roos.  Ahead of week 1 of the AFL finals, host Will Hogan gets the latest finals news from Lauren Wood and they chat about the improved standards in the AFLW. And Jon Ralph has some juicy trade news to share.See omnystudio.com/listener for privacy information.

The finals are set, but are the Dees the team to beat, why isn't anyone rating St Kilda, and can anyone stop Carlton? Will Hogan is joined by Sam Landsberger on the biggest issues, selection dilemmas and who is primed for finals, Lauren Wood's ultimate AFLW guide and Jay Clark takes us inside a tough road ahead at Essendon.See omnystudio.com/listener for privacy information.

Will Hogan chats with Lauren Wood about the AFL finally releasing an AFLW fixture, Chris Cavanagh about the Top 30 Draft power list and Jon Ralph about why a finals wildcard is a no-brainer for the AFL.See omnystudio.com/listener for privacy information.

Lauren Wood and I discussed her schizophrenia diagnosis, the stigma involved with that diagnosis, as well substance abuse, taking medication, and so much more on this episode of the Modern Day Overthinker podcast. Keep up with MDOT here: https://moderndayoverthinker.com/

Your website is at the core of your brand marketing strategy.  Knowing how to write a sales page that converts is part of both your marketing and website strategies.  Why is having a website important Your website, along with your personal brand, is the foundation of your business.  People need a place to find you when they search for you. Your website will demonstrate that you are professional and trustworthy. In addition, your website allows people to get to know you and connect with you. Having a website allows you to create your own personal corner of the online space and get found by more people.  Likewise, your website is a platform you own. If social media disappears, you won't be as panicked because you still have your website and people will be able to find you and see you as the expert you truly are.  Why it's important to know how to write a sales page  When you launch a program, launch a new offer, or even publish a book, you want to have a sales page.  Your sales page becomes the cornerstone for where people will find the information needed to make an informed decision about your program or offer. When writing sales pages, your goal is to provide valuable information so that you can convert readers to clients.  Past experiences matter in entrepreneurship  As a side note, Robyn and Lauren talked about how previous career journeys help shape you as an entrepreneur. You do not need special credentials to become an entrepreneur. All of the experiences you've had on your journey have led to your current expertise. Your journey and experiences become part of the story you tell when you write a sales page. Sharing your story builds an emotional connection with your audience and community.  Refer to these strategies when you write a sales page  Your sales page should be written as though you are in the mind of the person landing on your page.  Communicate with the person landing on your page throughout the copy on the page.  When you write a sales page, make it about the reader.  Do market research to know what your reader is thinking, and feeling, and their pain points. In addition, understand what they need and how you can solve their problem.  Use the voice of the customer. You can find the voice of the customer in testimonials, from information collected on previous sales calls, and by doing surveys.  When you write a sales page, grab the reader's attention The header or hero image/section is perfect for grabbing the attention of the reader. This should not be clever, cute, or witty, but should be specific to the offer you are selling. Think about who you align with and who you want to impact. Your message must be clear to them.  In addition, think about multiple buyers as you write a sales page. Some people will come ready to purchase, others are doing research.  Include a purchase button at the top of the page for those who are ready to buy.  Also, note that the hero image or section is great real estate for SEO. Therefore include your keywords/keyphrases in this section. Use the keywords/keyphrases or their synonyms throughout the page.    Read the full show notes and access all links.   Register for the free SEO webinar.

Host Will Hogan is back in the chair and fresh off a trip to Gather Round as he is joined by Jay Clark on the latest free agency intrigue, Scott Gullan allegedly from outside a prominent footy journo's house...and Lauren Wood who wishes she was in Adelaide last weekend.See omnystudio.com/listener for privacy information.

This week with Will Hogan out, AFL editor Eliza Sewell steps into the hot seat and is joined by trade analyst Jay Clark to talk the future of Fremantle superstar Nat Fyfe, Sam Landsberger on the footy pubs that just missed our top 25 list and Lauren Wood on Gather Round Blockbusters.See omnystudio.com/listener for privacy information.

Host Will Hogan is joined by Jay Clark to talk Port Adelaide and Collingwood trade and list strategy. Sam Landsberger chats the Bombers' forward line worries and the good footy news of the week - Lauren Wood on her conversation with North president Sonja Hood. And it's the issue that won't go away from the weekend's footy: what constitutes umpire dissent. Jon Ralph joins Will to dissect the latest.See omnystudio.com/listener for privacy information.

Can the Blues afford to keep Jack Silvagni? On the other hand, can they afford to let SOSOS go? Jon Ralph shares trade whispers with host Will Hogan, along with Lauren Wood on the latest out of unhappy Hawthorn, Chris Cavanagh's Coates Talent League under 18 review and Scott Gullan's Media Street on the possible thawing of one of footy media's frostiest relationships.See omnystudio.com/listener for privacy information.

Finally... after many references on the show, longtime friend Lauren Wood joins the pod! The girls share some hilarious stories from middle school including when Lauren got her appendix removed and showed back up to school after going missing for a week. They also rehash a Nashville trip from 2021 that caused Lauren and her bf to break up. Don't worry they are back together again. And he's a pilot. We have him on the show to talk about flight anxiety and his near-death stories. A Hurrdat Media Production. Hurrdat Media is a digital media and commercial video production company based in Omaha, NE. Find more podcasts on the Hurrdat Media Network and learn more about our other services today on HurrdatMedia.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today we're talking with Michelle Colbert & Lauren Wood of Wood & Rise Real Estate Group. Specifically we are talking about Connection-community, communication and finding your tribe. During our conversation we talk about:What Makes them stand out from othersThe community events they participate in each monthAnd their biggest events each year.If you're local to Arizona be sure to check them out!Connect with Michelle & LaurenFB: https://www.facebook.com/WoodAndRiseRealEstateGroup/WEB:  https://woodandriserealestategroup.com/Follow UsIG: https://www.instagram.com/efficiencybFB https://www.facebook.com/efficiencyBSupport the show

#54: In this episode of Settlement Nation I sit down with Lauren Wood, a trial lawyer with Omega Law Group and the founder of the Women in Trial Travel Summit (WITTS). Lauren has obtained hundreds of six and seven-figure verdicts and settlements for her clients, and has tried numerous cases to verdict, either as a solo attorney or lead chair. She has been named a Southern California Super Lawyers Rising Star every year since 2016 and with her years of experience within the legal industry, saw an opportunity to cultivate events for women that include both personal and professional development. The Women in Trial Travel Summit hosts small group trips and conferences for female lawyers, mixing exotic locations with a space for women to network and grow their practises. ***Use Code: TRIALLAWYER for $50 off your ticket to the 2nd Annual WITTS Conference, April 12 - 16, 2023 in Punta Mita, Mexico.https://www.womenintrialtravelsummit.com

As more women enter the legal space, we are seeing a shift. Attorneys, and legal professionals, empowered to show up as themselves. Playing by their own rules. Lifting one another up. And fighting for justice - together. Despite under-representation, the first season of LawHer has revealed that there is no shortage of courageous women, unafraid to take up space. We have had the pleasure of talking with women who are taking the legal by storm. They own their story, show up authentically, and are cutting their own paths while reaching back to pull others forward. Today, we look back at some of the most impactful conversations of season one. Thank you to every woman who shared their story and helped us build this community. And a special shout out to Chris Dreyer, CEO of Rankings.io, for his unwavering support as an ally. If you'd like to join the conversation in upcoming seasons - reach out to us on Instagram @LawHerFm What's In This Episode Sara Williams, fierce trial advocate, on using social media to remove the barriers to entry and change the rules of who gets to succeed. Reb Masel implements humor on social media to create community and show young women that there is no 'right way' to be a lawyer. Lisa Bloom, a beacon of justice, cut a path for what is possible for women in law. Hear her thoughts on courage and how to fight when the system feels rigged. As the number of women in the legal industry grows, Melissa Lamore, is creating dedicated spaces that support the whole woman. She shares how personal struggle gave way to deep seeded community. Lauren Wood combines her passions, travel and law, to build networks of talented female attorneys. Learn about her continuing education conferences in far-flung places like Mexico. Genie Harrison is unapologetically herself in and out of the courtroom. She explores how grit and internal drive is the ultimate motivator. To close the gender gap, we first need to understand its depth. Bibi Fell offers insight and reminds us that there is always a path forward. Candice Klien, intent on creating the life she desired, started her firm during the pandemic. There may be no perfect time but she explains how to make circumstances work for you and integrate life with work. It may sound daunting, but as Allison Williams reveals, the hidden promise of firm ownership is becoming a better citizen, friend, and partner. And above all - better for yourself. Jennifer Gore-Cuthbert owns one of the fastest-growing firms in the nation. She explains the real motivation behind hyper-growth and encourages more women to make more money, have a bigger impact and, ultimately, shape the world.

Many people view mental and physical health as two separate and unrelated issues. However, there are many intersections between the two. For example, it is not uncommon for children and adolescents to develop and experience emotions as physical symptoms. Children who experience Somatic Symptoms, or SSRDs, account for 10-15% of medical visits to primary care providers. Today, we are going to be talking about the connection between physical and mental health and how health care professionals can better understand, diagnose, and treat these patients in the medical home.  Today, I am excited to be speaking with my colleagues Dr. Lauren Wood and Dr. Beau Carubia. Today's episode is underwritten by Ent Credit Union, proud supporter of Charting Pediatrics and Children's Hospital Colorado. Ent, Colorado's largest credit union, has a passion for people, not for profit. Ent has more than 45 service centers located up and down the Front Range, including the Denver Metro area and Northern Colorado. Ent dot com. Insured by NCUA.

Join me today as I Interview Michelle Colbert & Lauren Wood on Take the Leap. Michelle Colbert is the CEO of Rise Real Estate Group. She has been successfully serving the greater Phoenix Metro real estate market and previously served the Champaign, IL area since 2006. Her business model is based on her commitment to helping buyers and sellers make informed and confident choices while empowering them to make educated real estate decisions. Lauren Wood is a Team Leader for the Wood Real Estate Team alongside her husband, Rodney Wood. If you know Lauren, you know that no one is a stranger to her. With her charity work at senior centers, food banks, and coordinating events to raise money for charities, it is easy to see her heart is in giving. When it comes to buying and selling clients' homes, Lauren gives no less. We invite you to join us in subscribing to our podcast, attending our events, or simply following us on social media! https://www.linkedin.com/in/colleen-biggs/ You can also reach our team and send an email to info@colleenbiggs.net Find out more about how you can work directly with Colleen, click here https://colleenbiggs.net/ Follow us on Facebook https://www.facebook.com/colleen.s.biggs/ Thank you to our Sponsor today: Your Guided health Journey Get started today by taking my free “Discover Your Toxic Load” Quiz, to learn how your body is talking to you and asking you to do things differently! Discover Your Toxic Load: https://welcome.yourguidedhealthjourney.com/yourtoxicload

Today I talk about all things leadership, prioritization, and setting expectations with two superstar realtors who recently joined forces to take the AZ real estate market by storm. Lauren Wood and Michelle Colbert. Please check them out here:  Website: https://thewoodrealestateteam.com Facebook: https://www.facebook.com/TheWoodRealEstateTeam Instagram: https://www.instagram.com/riserealestategroupaz/ Brianne: Instagram: borntoleadbri FB: Born to Lead Email: borntoleadbri@gmail.com

Successful trial lawyers understand empathy, effectively communicating the humanity of their client to the jury. For over a decade Lauren Wood, Senior Lawyer at Omega Law Group Injury & Accident Attorneys, has advocated for personal injury victims in California, obtaining hundreds of six and seven-figure verdicts and settlements - in no small part thanks to her commitment to travel. Lauren believes that travel is an ideal way to gain human lessons on understanding, compassion, and empathy. Named a Southern California Super Lawyers Rising Star four years in a row, Lauren's career is a perfect example of passion inspiring innovation. Curiosity led her from civil defense to personal injury law where she thrived in trial and earned a position as a partner for over 10 years. I sat down with Lauren to discuss her career and how she is creating supportive and educational spaces through travel for women in law and The Women in Trial Travel Summit.   What's In This Episode Who is Lauren Wood? How having an undefined path leaves room for discovery What was Lauren's path to becoming a partner at a law firm Which cases had the most impact on Lauren's career How Lauren blends her two passions: law and travel How Lauren is building a continuing education conference for women in law Which women young lawyers should be following

This week Lauren Wood continues our The Bold & the Beautiful series with this message.