Podcast appearances and mentions of shawn nason

Transforming healthcare requires a blend of technology, content, and heart-centered design that prioritizes patients. In this episode, Shawn Nason, Chief Experience and Innovation Officer at PatientPoint, shares insights on how his company empowers better health through its unique product portfolio, which includes interactive screens in waiting and exam rooms and back-office solutions. He emphasizes the importance of creating personalized, easy, and surprising experiences for patients, citing personal stories from his own cancer journey. Shawn highlights how PatientPoint uses content to drive behavior change, offering educational and entertaining material that simplifies healthcare processes for patients. Looking ahead, he discusses his company's bold initiatives, such as expanding its innovation network and collaborating with industries outside of healthcare to transform the patient experience. Tune in and learn how PatientPoint is reimagining the future of healthcare by putting people at the heart of technology and design! Resources: Connect with and follow Shawn Nason on LinkedIn. Follow PatientPoint on LinkedIn and visit their website.

After the passing of MLA Nello Altomare, east Winnipeg's Transcona riding heads back to the polls for a byelection on March 18.Four candidates will be on the ballot: Shannon Corbett for NDP, Shawn Nason for PC, Brad Boudreau for Liberal, and Susan Auch as independent. U Multicultural contacted all candidates, but Shannon Corbett and Susan Auch have not responded.Join me, Ryan Funk, as we speak with candidate Shawn Nason.https://u-channel.ca/transcona-heads-to-the-polls/

After the passing of MLA Nello Altomare, east Winnipeg's Transcona riding heads back to the polls for a byelection on March 18.Four candidates will be on the ballot: Shannon Corbett for NDP, Shawn Nason for PC, Brad Boudreau for Liberal, and Susan Auch as independent. U Multicultural contacted all candidates, but Shannon Corbett and Susan Auch have not responded.Join me, Ryan Funk, as we speak with candidate Brad Boudreau.⁠https://u-channel.ca/transcona-heads-to-the-polls/⁠

Allegations of arbitrary rules and deadlines were leveled at the Manitoba Progressive Conservatives this weekend by Susan Auch, who wanted to run for the provincial nomination in Transcona. In Episode 9, Auch tells her version of how she was treated, and why she thinks party insiders manipulated the process to keep her out and smooth the way for former City councilor Shawn Nason.Raised in Transcona, Susan Auch became a 3-time Olympic skating medalist inducted into numerous athletic halls of fame. A realtor, she had an unsuccessful run for the Tories in 2011 in Assiniboia, so she's not a newcomer to party politics.3.30- When she heard a byelection was called for March 18th to replace the late MLA Nello Altomare, Auch felt "Transcona's my neighborhood and I wanted to run... I called headquarters and initially the CEO was very excited... she called me back and she was quite cool."Auch explains the odd restrictions placed on her, ranging from a 30 hour time limit, to being denied a membership list while told the nomination paper signatures had to be from current members only. She raises a good point- why would she be told not to sign up new members, when the party is in the midst of a leadership race? Auch says she spoke to one of those hopefuls, Obby Khan. 7.00- Marty Gold explains the court precedent set in the 1980's when Tory stalwarts Tom Denton and Olga Fuga tried to withhold member lists to control a non-profit board and Justice Scollin scolded them.10.10- Auch's statement was "certain insiders saw me as a threat." She answers questions about her comment.Also discussed- Nason certainly isn't afraid to compete for the nomination; former PC leader Hugh McFadyen and her run in 2011; skewed rumours about Auch's civil court cases; "in Manitoba courts, people can lie".18.15 - "The question we should ask is why would we not want the constituency to decide on who should be their representative?"Hear Auch's remarks about her disappointment in how the 2011 PC campaign treated her and the need to shore up current leadership. "I'm a business person and I'm a leader. Why would you not want me to have a chance and compete?... we need this party to be strong and have a lot of leaders." 27.30 Part 2 - Marty provides his overview of the nomination situation in Transcona, and how it can impact voter perceptions.*****Today in the Winnipeg Sun- "The City claimed it would take 10 extra hours beyond the allotted 2 hour FIPPA limit, and demanded he pay $300 for the reports to be located."So I asked to see it. A city spokesman responded, “Engineering reports are not public domain but can be requested through the FIPPA process.”"And I was told it's not an actual policy.“There is no specific directive regarding technical reports being or not being appended to administrative reports. It isjust our best practice to not publish technical or engineering reports in their raw state. We instead summarize the technical reports within the administrative report, which was done in this case.” "Best practice? To keep taxpayers in the dark, maybe. "And guess who wants the bridge?The Bike Lobby.Read it here:City keeps report justifying $5M Omand's Creek mega bridge secret****Our interviews, investigations and analysis is fueled by the direct financial support of listeners and readers who believe in our mission- You have the power and the right to know what's really going on in your community. We cover crime, public safety, government waste and neighborhood issues with insight and knowledge gathered over decades of being Your Watchdog. Support for the costs of Season 6 can be sent via PayPal or E-transfer at the links on our Donate page- where the top podcasts and more are listed for your review.WE EARN YOUR SUPPORT.

About Shawn Nason:Shawn Nason is an Experience Evangelist and Experience Ecosystem™ designer, passionate about dismantling outdated systems and building human-first, aligned approaches. With a background as Chief Experience Officer at Healthways and Chief Innovation Officer at Xavier University, Shawn also spent six years as an Imagineer for The Walt Disney Company. He founded MOFI in 2016 and recently served as Interim CEO of OFFOR Health, revolutionizing healthcare access. Now the Chief Experience & Innovation Officer at PatientPoint, Shawn is dedicated to creating heart-centered designs that honor all voices. A top CX influencer, he's also a speaker, author, and podcast host.Things You'll Learn:Understanding individual patient needs and personalizing their experience can make a significant difference, from surprise moments to making the healthcare journey easier.Content can be a powerful tool for educating and influencing patient behavior, making healthcare experiences more accessible and impactful.Healthcare can benefit from creating unexpected, positive experiences that go beyond standard care and help patients feel valued and supported.Patient literacy and education, particularly around complex health issues, are essential for improving patient outcomes and empowering individuals to take control of their health.While digital solutions are essential, maintaining personal, human connections with care providers is crucial for patient satisfaction and overall health.Resources:Connect with and follow Shawn Nason on LinkedIn.Follow PatientPoint on LinkedIn and visit their website.

“Even when we're closed-minded, we should never stop being open-hearted.” – Justin Jones-Fosu Today's featured bestselling author is a father, husband, TEDx speaker, social entrepreneur, and meaningful work researcher, Justin Jones-Fosu. Justin and I had a fun on a bun chat about his latest book, “I Respectfully Disagree: How to Have Difficult Conversations in a Divided World”, the value of empathy, his five pillars of respectful dialogue, and more! Key Things You'll Learn:The five pillars of respectful dialogueThe importance of inclusion for everyone, not just specific groupsSome strategies for engaging in difficult conversationsThe role that curiosity and open-mindedness play in conversationsJustin's Site: https://howtorespectfullydisagree.com/Justin's Books: https://www.amazon.com/stores/author/B07N49X8XK/allbooksJustin's TEDx Talk: https://youtu.be/Ml52Brr7AeA?si=5cKIx0qgiHvi-IrvThe opening track is titled, “Set Sail” by Sparks Dynamite. To listen to the full track and download it, click the following link. https://planetastroproductions.bandcamp.com/track/set-sail-intro Please support today's podcast to keep this content coming! CashApp: $DomBrightmonDonate on PayPal: @DBrightmonBuy Me a Coffee: https://www.buymeacoffee.com/dombrightmonGet Going North T-Shirts, Stickers, and More: https://www.teepublic.com/stores/dom-brightmonThe Going North Advancement Compass: https://a.co/d/bA9awotYou May Also Like…Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/211 – “Tough Conversations” with David Wood (@_playforreal): https://www.goingnorthpodcast.com/211-tough-conversations-with-david-wood-_playforreal/Ep. 411 – “Name That Mouse” with David Wood (@_focusceo): https://www.goingnorthpodcast.com/ep-411-name-that-mouse-with-david-wood-_focusceo/Ep. 877 – Full of Heart with J.R. Martinez (@iamjrmartinez): https://www.goingnorthpodcast.com/ep-877-full-of-heart-with-jr-martinez-iamjrmartinez/Ep. 502 – “A Leadership Development Strategy To Bond And Unite” With Amy P. Kelly (@AmyPKelly): https://www.goingnorthpodcast.com/ep-502-a-leadership-development-strategy-to-bond-and-unite-with-amy-p-kelly-amypkelly/Ep. 412 – “Why Boomer, Xer, Millennial and Gen Z Labels Need Reimagined” with Dr. Rick Chromey (@MyGenTech2020): https://www.goingnorthpodcast.com/ep-412-why-boomer-xer-millennial-and-gen-z-labels-need-reimagined-with-dr-rick-chromey-mygentech2020/Ep. 405 – “Leadership Lessons From The Pub” with Dr. Irvine Nugent (@irvinenugent): https://www.goingnorthpodcast.com/ep-405-leadership-lessons-from-the-pub-with-dr-irvine-nugent-irvinenugent/Ep. 620 – “Healing Racial Divides in America” with B. Keith Haney (@revheadpin): https://www.goingnorthpodcast.com/ep-620-healing-racial-divides-in-america-with-b-keith-haney-revheadpin/Ep. 430 – “Being Brown in a Black and White World” with Annemarie Shrouder (@ashrouder): https://www.goingnorthpodcast.com/ep-430-being-brown-in-a-black-and-white-world-with-annemarie-shrouder-ashrouder/Ep. 562 – “You, Me, We” with Morag Barrett (@SkyeMorag): https://www.goingnorthpodcast.com/ep-562-you-me-we-with-morag-barrett-skyemorag/Ep. 764 – The 5 Languages of Appreciation in the Workplace with Dr. Paul White (@drpaulwhite): https://www.goingnorthpodcast.com/ep-764-the-5-languages-of-appreciation-in-the-workplace-with-dr-paul-white-drpaulwhite/Ep. 571 – “A Powerful Culture Starts with You” with Dr. Shahrzad Nooravi (@shahrzadnooravi): https://www.goingnorthpodcast.com/ep-571-a-powerful-culture-starts-with-you-with-dr-shahrzad-nooravi-shahrzadnooravi/Ep. 470.5 – “Business and Personal Secrets for Avoiding Relationship Landmines” with Frank Zaccari (@FZaccari): https://www.goingnorthpodcast.com/ep-4705-business-and-personal-secrets-for-avoiding-relationship-landmines-with-frank-zaccari-fzaccari/

He introduces himself as what happens when a musician and pastor turns Walt Disney Imagineer turns CXO, Founder and author gets and beats cancer turns CEO to help humanize the world, one person at a time! Meet Shawn Mason from USA and hear his take on our 13 questions!

Hey CX Nation,In this week's episode of The CXChronicles Podcast #221 we  welcomed Shawn Nason, the Founder and Chief Experience Officer at MOFI based in the Cincinnati, OH area. As a former Disney Imagineer, Chief Innovation Officer, and founder of the Disruptor League, Shawn has a proven track record of leading and executing innovative projects that generate significant revenue, customer loyalty, and social impact. He is also an author, speaker, podcast host, and neuro-diversity advocate who shares his insights and stories on how to embrace change, challenge assumptions, and kiss your dragons. He also holds a black belt in innovation engineering and certifications in design thinking and human-centered design.In this episode, Shawn and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.**Episode #221 Highlight Reel:**1. Experiences learned as a Walt Disney imagineer  2. Focusing on human experiences above all else as you scale 3. Don't prioritize your technology & KPIs -- focus on your customers  4. Meet customers where they are & get to know them intimately5. To get the numbers you need, focus on the human experience  Huge thanks to Shawn for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.Click here to learn more about Shawn NasonClick here to checkout MOFIIf you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

He'll admit, Shawn Nason is a lot. He's looking for leaders who are mavericks. He's the founder and CEO of MOFI, a maverick-minded, human-obsessed boutique consulting firm that uses ethnographic research, journey mapping, human-centered design, experienced-based training, and design sprints to transform organizations. Shawn believes the only way to build a sustainable and thriving business is to put people first. As an experienced evangelist and experienced ecosystem designer, he unapologetically challenges leaders to blow up outdated, siloed systems and rebuild them with an aligned, human-first approach. He states, “If you put the human experience first in business you will get the numbers you need.” He helps companies realize the tangible benefits of this commitment: employee retention staying relevant in business significant revenue growth regaining hope for what the business experience could be He and Priscilla talk about the state of leadership and how our culture creates the expectation that it will be lonely at the top. But being lonely at the top is a choice. Shawn notes that leaders are struggling to authentically be themselves and still make a difference at work. Everyone talks about things like having a growth mindset and the like, but there is not much talk about a heart mindset. At MOFI, they help leaders take that short but seemingly long journey from their head to their heart. They help leaders discover that you can be a CEO of a company and have wonderful relationships. You can be supported and understood. You can create an environment where people can be respected AND loved. As a former Disney Imagineer, he remembers how this insistence on the right environment and attitude at Disney was not an optional part of working there. In fact, this absolute drew a line in the sand - you're either with us or not. When leaders take this stance the reality is that not everyone will follow and that is ok. When leaders let people go who cannot love their co-workers, they create a place where magic can be made and real growth is not thwarted. Give a listen to his thoughts on his most recently co-authored book, Kiss Your Dragons: Radical Relationships, Bold Heartsets & Changing the World. (link: https://www.amazon.com/Kiss-Your-Dragons-Relationships-Heartsets/dp/1944027866 ) In the end, they agree the secret to success means being transparent, building radical relationships and loving people. SPONSORS GIVEAWAY ALERT! Priscilla McKinney has taught many forward-thinking B2B professionals how to build a personal brand and create a presence on social media that advances their careers, showcases their thought leadership, and creates a dynamic relationship that expands their network. Now, she has put together a giveaway with the tools to make your social influence life easy. What will you get? A seat in her game-changing Social Influence Course, a $3,000 value. One of Priscilla's top reads Social Selling by Timothy Hughes. Priscilla's book, Collaboration is the New Competition. Your very own Ponderings from the Perch branded microphone. Little Bird Marketing branded wireless headphones. Enter to win this package of goodies to start building your influence: https://info.littlebirdmarketing.com/the-ultimate-social-influence-giveaway-q1-2024  Priscilla McKinney, CEO at Little Bird Marketing, is excited to announce the release of her much-anticipated book, "Collaboration is the New Competition: Why the Future of Work Rewards A Cross Pollinating Hive Mind and How Not to Get Left Behind." The book's chapters are designed to be time-efficient, ensuring busy professionals can easily integrate these transformative ideas into their workflow. From discussing the state of affairs in business to providing fundamental strategies and seven practical anchors for staying on course, this book offers a fresh perspective and a competitive advantage in today's complex business landscape. Visit priscillamckinney.com for more information.

In the dynamic landscape of the healthcare industry, where the stakes are high and the challenges are ever-evolving, the need for a robust and healthy environment cannot be overstated. Faith Zaslavsky, a seasoned leader in the field, sheds light on the critical elements that contribute to the prosperity of any healthcare organization — an environment that prioritizes stakeholders, embraces transparency in leadership, fosters innovation, values human connection, and tackles the perpetual challenge of maintaining positivity in the face of adversity. In today's episode, Shawn Nason interviews the CEO of Theralink Technologies, Inc. as she shares her experiences and insights from her career in life sciences and oncology. Faith emphasizes the importance of creating a healthy environment for stakeholders, transparency in leadership, and the need for innovation in healthcare. Faith also discusses the importance of human connection in the workplace and the challenge of maintaining positivity in a challenging industry. She concludes with advice for women entering any industry, emphasizing the importance of asking questions and seeking guidance. In This Episode [02:24] Faith's role at Theralink [03:34] Transparency as a key insight [11:40] The patient-centered mission [14:04] The need for disruptors in oncology [20:28] Connecting humans with the science [23:39] Motivating and connecting with younger team members [26:16] Advice for women in the industry [27:31] The Combustion Questions What We Learned from Faith Zaslavsky The importance of creating a healthy environment where both internal and external customers can thrive. Tailoring interactions to meet people where they are and helping them engage in the process of innovation and change. The significance of transparency in leadership roles, ensuring that everyone has a seat at the table and that cross-functional teams understand each other's priorities. The importance of putting patients at the center of healthcare work and offering something different from what is currently available. Finding ways to bring joy and personal connection to the job, even in a challenging industry like life sciences. Notable Quotes [2:59] “When you're a leader, it's really important that the folks that you're leading feel like they're a part of the process, the innovation, the change, the mission, all of that.” [09:06] "Putting that connection of what you do to improve lives out in front keeps all of your human resources connected and what part they play in that, and praising them and having that broad corporate recognition is something that's very powerful.” [26:47] “Find people around you and ask questions. Don't be afraid to ask questions. Don't be afraid to gather context for whatever it is that you're doing.” Our Guest Faith Zaslavsky, a seasoned executive, served as President and GM of a $2 billion genetics firm's Oncology Unit. With 23+ years in genomics, her leadership led to transformative developments, making genomics accessible in clinical practice. Now steering Theralink assay initiatives, Faith continues her impactful journey, striving to save lives through innovative healthcare solutions Resources & Links Faith Zaslavsky LinkedIn: https://www.linkedin.com/in/faith-zaslavsky-baa56651/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

In a world constantly evolving with technological advancements and innovative breakthroughs, it's easy to assume that every aspect of our lives will also see remarkable progress. However, when it comes to healthcare, particularly the patient experience, the journey towards improvement has been a challenging one. In today's episode, Shawn Nason interviews Denise Wiseman, founder of The PX Community, a healthcare organization aiming to improve the patient experience. Denise shares her journey in the healthcare industry, her motivation for founding The Community, and her vision for its future. She discusses the challenges in improving patient experience, the need for a mindset change in healthcare, and the importance of collaboration among all stakeholders. Denise also emphasizes the need to think differently and take risks in order to make significant changes in the healthcare industry. In This Episode [00:40] Introduction to Denise Wiseman [02:33] Catalysts that led Denise into the field of patient experience [05:05] The biggest challenge in improving patient experience [08:47] Healthcare's misunderstanding of patient experience [11:55] Lack of improvement in patient experience in healthcare since 2013 [13:06] Challenges in enhancing patient experience [14:39] The birth of The Community [19:01] Making a ruckus in healthcare [23:07] Building a network hub [24:46] ‘How Might We' statement [25:42] Equipping people for change [26:37] Changing the healthcare mindset [27:46] The combustion questions What We Learned From Denise Wiseman The catalyst for change can come from personal experiences and the wisdom of others There is still a long way to go in improving patient experience The Community was founded to provide resources and support for healthcare professionals dedicated to improving patient care Collaboration and unity are important for the future of healthcare Awareness is the first step towards making a significant impact on healthcare Notable Quotes [05:15] “The work of patient experience is siloed in a number of ways. But when you think about patient experience, it is everything we do in health care, either directly or indirectly touches the patient..”  [09:06] “I think the fundamental problem is that health care doesn't understand what patient experience is. And this is a large problem that I don't think we can overcome.”  [19:39] “When we show up to make a ruckus, we're doing generous work. We're doing work on behalf of those we seek to serve.”  [20:20] “Being a ruckus maker to me is identifying those things that are problematic in health care that we're all aware of. But so many people are scared to point it out.”  Our Guest Denise Wiseman, a healthcare visionary and social entrepreneur, founded The PX Community (PXC) in 2021 to revolutionize healthcare by removing barriers to patient experience support. With over a decade in the field, she encourages innovative thinking and fosters connections that go beyond organizations. Denise's mission: "Make a Ruckus That Makes a Difference." Resources & Links Denise Wiseman LinkedIn: https://www.linkedin.com/in/wisewoman1/ PX Community: https://www.thepxcommunity.com/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

The healthcare landscape has always been a dynamic and ever-evolving domain, driven by scientific advancements, breakthroughs, and shifting demographics. However, the COVID-19 pandemic that erupted in early 2020 brought about seismic changes, rapidly transforming the way healthcare organizations operate and strategize. In the midst of these challenges, healthcare leaders and professionals had to adapt and recalibrate their strategies to meet the evolving needs of patients, maintain the safety of their staff, and ensure the resilience of their healthcare systems. In today's episode, Shawn Nason sits down with Liz Popwell, Chief Strategy and Transformation Officer for Stony Brook Medicine. They discuss Liz's understanding of strategy, the importance of aligning strategy with an organization's mission and vision, and the role of partnerships. Liz also shares how the pandemic shaped their strategic plan and mindset, emphasizing the need to be patient-centric and consumer-centric. In This Episode [04:26] How strategy intersects with the patient, family, and employee experience in healthcare organizations [06:08] The importance of aligning mission and vision with external partnerships [10:32] How the pandemic has shaped Stony Brook Medicine's strategic plan and mindset [11:44] The fortunate position of Stony Brook Medicine with bounced-back volumes and finances, and the anticipation for the new strategic plan [13:17] How the pandemic changed Liz's mind about strategy [16:08] Incorporating the patient's voice in serving under-resourced communities at Stony Brook [19:03] Making room for the voice of clinicians in the strategic plan [21:29] “How might we” statement [24:48] The Combustion Questions What We Learned From Liz Popwell Strategy plays a crucial role in making healthcare organizations stand out, and each organization has unique attributes that make them shine. A patient-centric approach is essential, considering the patient, family, and employee experience when developing a strategy Prioritizing the voice of the patient in decision-making processes is crucial, and organizations can gain valuable insights from market studies, community engagement, and student feedback. Transforming the healthcare industry into a people-first business model involves understanding patient needs, improving patient education, fostering collaboration, and leveraging non-traditional partnerships. Notable Quotes [02:36] “Strategy for me has always been about differentiation. It's always about how you can make your organization shine compared to other organizations.”  [04:31] “Ultimately, your strategy is your roadmap to live out your mission and your vision statements for your organization.”  [13:27] “I think the biggest thing that changed in my mind is I always knew we needed to be patient-centric, consumer-centric. But I didn't realize just how much we needed to double down on that.” Our Guest Liz Popwell is the Chief Strategy and Transformation Officer at Stony Brook Medicine, responsible for strategic planning, implementation, and business development. With prior experience as Chief Strategy Officer at Ascension Michigan, she improved market share, reduced out-of-network care rates, and fostered numerous transformative partnerships. Liz is a healthcare leader driving strategic success. Resources & Links Liz Popwell LinkedIn:https://www.linkedin.com/in/strategysuccess/ Twitter: https://twitter.com/epopwe01 Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What if the healthcare system revolved around you, the patient, and not the other way around? Imagine a world where your healthcare experience was as tailored and personalized as your favorite streaming service's recommendation algorithm. In today's rapidly evolving landscape, the concept of Consumer-Focused Healthcare is no longer just a utopian dream; it's a reality that's reshaping the way we approach our well-being. In today's episode, Shawn Nason chats with Deb Gordon, a former CEO turned author and patient advocate. They discuss the high cost of healthcare in America and the need for consumer-focused healthcare. Deb shares her journey and motivation to help others navigate the complexities of the healthcare system. They also explore the barriers that need to be removed to level the playing field, with a focus on cost and empowering individuals to have control over their healthcare spending. Deb emphasizes the importance of making people feel heard and cared for in their healthcare experiences. In This Episode [01:53] Deb's journey from CEO to author to patient advocate extraordinaire [04:34] Why do we pay so much for healthcare in America and get so little? [06:53] The shopping experience as an analogy for understanding the broken healthcare system [11:16] The need for consumer-focused healthcare [19:22] Barriers to leveling the healthcare playing field [20:40] Addressing the issue of healthcare costs [22:03] Removing the minutia of healthcare [23:01] Motivation and energy in healthcare advocacy [27:16] Blowing up traditional healthcare models [34:14] The high cost of healthcare in America What We Learned From Deb Gordon Many people are unaware that independent advocates exist and can provide invaluable assistance in navigating the complex healthcare system. It is important to educate individuals about these resources and their benefits. Seek help sooner rather than later: People often struggle to ask for help, even when they know it's available. Encourage individuals to overcome their reluctance and reach out for assistance when needed. The healthcare industry is constantly evolving, presenting new challenges and scenarios. This emphasizes the need for expert guidance to navigate these changes effectively.  Encourage healthcare professionals and advocates to approach their work with empathy and understanding, recognizing the importance of addressing consumer vulnerability and providing support. Notable Quotes [22:45] “Let people get what they need, let doctors and hospitals do what they think is right, and let individuals make good decisions for themselves.” [24:07] “It is so universal that people just want to feel well, to feel respected, to feel listened to, to feel taken care of.” [27:32] “We shouldn't have a system so broken that you need a guide to get you through it.”  [30:29] "Let's protect everyone from that catastrophic financial risk. Then on top of that, employers can do more, and individuals can do more. Our Guest Deb Gordon is a dedicated healthcare advocate with a career focused on equity. As CEO of Umbra Health Advocacy and co-director of the Alliance of Professional Health Advocates, she champions innovation and patient empowerment. An accomplished author, she penned "The Health Care Consumer's Manifesto." Resources & Links Deb Gordon LinkedIn: https://www.linkedin.com/in/gordondeborah/ Website: https://umbrahealthadvocacy.com/ Twitter: https://twitter.com/gordondeb Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Picture this: a healthcare system that doesn't discriminate based on income, geography, or social status. A system where everyone, regardless of their background, has equal access to quality medical care. Unfortunately, the reality we face today is far from this ideal. Healthcare disparities, soaring costs, and a lack of access have created a chasm that separates those who can afford care from those who cannot. In this episode, Shawn Nason interviews Dr. YiDing Yu setting out on a crucial mission—to explore the intricacies of bridging the divide in healthcare. They discuss the core issues in healthcare, including misaligned incentives between patients, providers, and payers, and the need to empower patients and improve the payment system. Dr. YiDing Yu emphasizes the importance of making incremental changes and leveraging technology, such as artificial intelligence, to streamline processes like prior authorizations. In This Episode [02:10] YiDing's journey as a serial entrepreneur [04:01] The brokenness of the healthcare industry [06:24] The challenge of making change in healthcare [07:11] Magic wand: Empowering patients to make choices [10:54] The starting block to transform payment [12:04] Challenges in changing health insurance and payment [14:40] Using technology to streamline prior authorizations [18:22] Some of Dr. YiDing's favorite innovations [22:22] Bridging the divide in healthcare [24:41] Disjointed revenue cycle [28:59] Empowering women in healthcare [31:14] The pipeline and supply of talented women [32:08] The combustion questions What We Learned From YiDing Yu Misaligned incentives between patients, providers, and payers are a foundational problem in the healthcare system. Empowering patients and giving them more agency in their healthcare decisions is crucial for transforming the system. Bridging the divide in healthcare includes addressing challenges providers face in getting paid and battling insurance providers for reimbursement rates and denials. The role of women in healthcare is important, and there is a need for mentoring, sponsoring, and promoting women to higher leadership positions. Women should be encouraged to advocate for themselves in the healthcare industry. Notable Quotes [07:19] - “We have to allow patients to have more agency, more autonomy, more decision-making capacity.” [08:42] - “Building patient loyalty doesn't necessarily generate more revenue. So it's hard to find the economic incentives to do that.” [19:57] -  “You don't have to have a master's degree in machine learning and all this crazy AI to make a profound difference to patients' lives and improve access to care.” [31:29] - “It doesn't matter what your role is or where you are. You have the ability to change how leadership looks at your organization.” Our Guest Dr. YiDing Yu is a distinguished physician, acclaimed entrepreneur, and prominent healthcare innovator. As the Chief Medical Officer and Chief Product Officer at Olive, a transformative healthcare automation company, she leads product development and rapid expansion. Previously, she served as the Chief Medical Officer at Verata Health before its acquisition by Olive. She holds a magna cum laude BA in Economics from Harvard University and is renowned for her groundbreaking work, including accolades from prestigious organizations. YiDing is an international keynote speaker, captivating audiences worldwide. Resources & Links YiDing Yu LinkedIn: https://www.linkedin.com/in/yidingyu/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Can we truly afford to ignore the untapped potential of half the population when it comes to healthcare leadership? Imagine the transformative power of revitalizing this sector with more women and diversity at the helm. It's not just a question of 'why,' but a resounding 'why not?' In today's episode, Shawn Nason welcomes back Robin Glasco, an executive search consultant in the healthcare industry to the show. They discuss Robin's recent activities, including the launch of a women executive leadership advisory group. They also delve into Robin's accidental entry into healthcare and her passion for supporting women executives. The conversation touches on the importance of diversity in leadership, frustrations with current healthcare practices, and ideas for revolutionizing the industry.  In This Episode [00:40] Introduction to Robin Glasco [03:24] Launching a women executive leadership advisory group. [05:11] Robin's accidental entry into healthcare [07:58] Robin's rewarding experiences in healthcare [11:02] Emerging industry trends and future prospects in healthcare [11:06] Women leaders in healthcare [13:35] Improving healthcare experiences [19:33]  How might we segment [22:25] The combustion questions [23:45] Dance parties and Robin's love for them [24:23] The launch of Suite. What We Learned From Robin Glasco Robin Glasco is a powerhouse in the healthcare industry and has launched a women executive leadership advisory group, aiming to shatter glass ceilings and empower women executives. Robin's journey into healthcare was unplanned, but she has made a significant impact and is driving change in the industry. The importance of having more women leaders in healthcare, with the belief that diversity in leadership leads to innovation and better outcomes. The need to revolutionize the healthcare system, with ideas such as eliminating payers and claims and putting patients at the centre. Notable Quotes [08:35] “I was 26 years old when my mentor friend gave me a seat at the table and passed me the microphone, and I'd do it every chance that I get.” [09:21] - “Some people aren't willing to walk into the front door of the clinical experience, but they were at the time willing to walk in what was the side door into  alternative medicine.” [11:26] “When there still are a lot of old legacy mindsets that are leading, leading at the helm, who still see health care in a very myopic way, It's not going to get better.” [12:08] “Those who control the purse strings, control the decision, impacts so many things around policy, investment strategy.”  Our Guest Robin Glasco is an esteemed executive search consultant at Spencer Stuart's healthcare practice with three decades of experience. She's an influential figure in healthcare, having led teams at Kaiser Permanente, served as the Chief Innovation Officer at Blue Cross Blue Shield of Massachusetts, and contributed as a board member to the American Telehealth Association. Robin is also a prolific author and the driving force behind the Pink Couch and Platform, addressing critical issues facing underserved and underrepresented women.  Resources & Links Robin Glasco LinkedIn: https://www.linkedin.com/in/robinglasco/ Website: https://robinglasco.com/ Instagram: https://www.instagram.com/mambarawbin/ SpencerStuart: https://www.spencerstuart.com/ The Pink Couch:https://robinglasco.com/the-pink-couch Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Imagine a world where diseases are not just treated but predicted, where access to healthcare is democratized, and where patients are empowered like never before. This isn't science fiction; it's the potential of healthcare innovation. The possibilities are boundless, and the potential for positive change is immense. In today's episode, Shawn Nason is joined by Dr. Karen Murphy, the Executive Vice President and Chief Innovation Officer at Geisinger Health. They discuss Dr. Murphy's career in healthcare, her passion for driving change, and the importance of collaboration and problem-solving in the industry. They also touch on the challenges and misconceptions surrounding healthcare innovation and share examples of successful transformations. In This Episode [00:51] Introduction to Dr. Karen Murphy  [02:22] Dr. Karen Murphy's career path [04:18] The importance of collaboration and avoiding silos in healthcare [07:14] The Importance of purposeful innovation in healthcare [09:36] The Influence of culture and experience on success in healthcare and the film institute [10:39] What made Dr. Karen an effective healthcare innovator [13:39] Common misconceptions and challenges in health care innovation. [16:47] Human-centered design in healthcare leadership [21:56] How might we statements [23:26] Payment transformation [23:41] The combustion questions What We Learned From Dr. Karen Murphy Collaboration and breaking down silos are essential for fostering innovation in healthcare. Innovation should have a purpose and aim to solve real problems with measurable outcomes. Balancing patient care with the need for experimentation and iteration is a challenge in the healthcare industry. Successful healthcare transformations include an AI-based colon cancer detection program and a remote patient monitoring system for complex hypertension. Human-centred design plays a crucial role in healthcare innovation, from empathy to implementation. Notable Quotes [04:21] -“Our philosophy is we work with the willing.” [04:38] - “We define innovation as a fundamentally different approach to solving problems that have quantifiable outcomes.” [08:19] - “We use virtual nurses to admit and discharge patients from the hospital.” [11:04] - “During my time at the hospital, I worked with so many that wanted to change, were willing to change, and just didn't have the way to change.” [11:43] - “I'd like to change the world as long as nobody changes me.”  [22:28] - “We have got to get to a payment transformation that promotes wellness, promotes prevention, and does not incentivize.” Our Guest Dr. Karen Murphy is the EVP and Chief Innovation Officer at Geisinger Health's Steel Institute for Health Innovation, serving rural and urban Pennsylvania. With a career spanning public and private sectors, she's been a driving force in healthcare transformation. Former Pennsylvania Secretary of Health, Dr. Murphy tackled pressing issues like the opioid crisis. As the head of the State Innovation Model Initiative at CMS, she led a $990 million investment in nationwide healthcare innovation. An accomplished author and sought-after national speaker on health policy and innovation. Resources & Links Dr. Karen Murphy LinkedIn: https://www.linkedin.com/in/karen-murphy-58094638/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

"A lot of leaders do not like to share the truth, even when it hurts. But I found that it's most beneficial if you just let people know the honest truth, even if it hurts." - Roy NassauToday's featured author is grandfather, husband, pro speaker, company culture workshop facilitator, retired Marriott International executive, and Chief PAFU Officer, Roy Nassau. Roy and I had a fun chat about his book, “PAFU People Are F*cked Up: How to recognize and address people's annoying and irritating behaviors that make you say "What the hell is wrong with you?”, unmasking workplace irritations, and more!! Key Things You'll Learn:What inspired Roy's book and what to expect from itThree major leadership lessons learned from his time at Marriott InternationalThe importance of asking permission when giving feedback Roy's Site: https://pafunation.com/Roy's Book: https://www.amazon.com/PAFU-People-Are-cked-irritating/dp/B09NHCD8M4/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1639356610&sr=1-6 The opening track is titled "Money Trees" by the magnanimous chill-hop master, Marcus D (@marcusd). Be sure to visit his site and support his craft. https://marcusd.net/Please support today's podcast to keep this content coming! CashApp: $DomBrightmonDonate on PayPal: @DBrightmonBuy Me a Coffee: https://www.buymeacoffee.com/dombrightmonGet Going North T-Shirts, Stickers, and More: https://www.teepublic.com/stores/dom-brightmon You May Also Like… 44 - "How to Work With Jerks" by Eric Williamson (@TTS_Williamson): https://www.goingnorthpodcast.com/44-how-to-work-with-jerks-by-eric-williamson-tts_williamson/ #Bonus Host2Host Ep.– “Unleashing the Power of Respect” with Dr. Joseph Shrand (@Drjoeshrand): https://www.goingnorthpodcast.com/bonus-host2host-ep-unleashing-the-power-of-respect-with-dr-joseph-shrand-drjoeshrand/ Ep. 707 – “Leadership Insights From a Former FBI Master Spy Recruiter” with Robin Dreeke (@rdreeke): https://www.goingnorthpodcast.com/ep-707-leadership-insights-from-a-former-fbi-master-spy-recruiter-with-robin-dreeke-rdreeke/ Ep. 502 – “A Leadership Development Strategy To Bond And Unite” With Amy P. Kelly (@AmyPKelly): https://www.goingnorthpodcast.com/ep-502-a-leadership-development-strategy-to-bond-and-unite-with-amy-p-kelly-amypkelly/ Ep. 713 – “Down Set Lead!” with Rod Bourn: https://www.goingnorthpodcast.com/ep-713-down-set-lead-with-rod-bourn/ Ep. 571 – “A Powerful Culture Starts with You” with Dr. Shahrzad Nooravi (@shahrzadnooravi): https://www.goingnorthpodcast.com/ep-571-a-powerful-culture-starts-with-you-with-dr-shahrzad-nooravi-shahrzadnooravi/ Ep. 669 – “Save Your Asks” with Chris Tuff (@christuff): https://www.goingnorthpodcast.com/ep-669-save-your-asks-with-chris-tuff-christuff/ Ep. 411 – “Name That Mouse” with David Wood (@_focusceo): https://www.goingnorthpodcast.com/ep-411-name-that-mouse-with-david-wood-_focusceo/ 211 – “Tough Conversations” with David Wood (@_playforreal): https://www.goingnorthpodcast.com/211-tough-conversations-with-david-wood-_playforreal/ Ep. 663 – “Turn This Conversation Around” with Beth Wonson: https://www.goingnorthpodcast.com/ep-663-turn-this-conversation-around-with-beth-wonson/ Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/ Ep. 405 – “Leadership Lessons From The Pub” with Dr. Irvine Nugent (@irvinenugent): https://www.goingnorthpodcast.com/ep-405-leadership-lessons-from-the-pub-with-dr-irvine-nugent-irvinenugent/ Ep. 685 – “How Inclusive Leaders Keep Their Employees Engaged & Productive” with Dea Irby (@deairby): https://www.goingnorthpodcast.com/ep-685-how-inclusive-leaders-keep-their-employees-engaged-productive-with-dea-irby-deairby/ Ep. 428 – “Hard Conversations” with Dr. Brad Johnson (@bjcommunicates): https://www.goingnorthpodcast.com/ep-428-hard-conversations-with-dr-brad-johnson-bjcommunicates/

In the ever-evolving landscape of healthcare, the pursuit of excellence is an unwavering commitment. The healthcare industry is a dynamic and multifaceted realm, where innovation and adaptation are essential for delivering high-quality patient care. At the heart of this mission lies the intricate web of learning and development – the cornerstone upon which the healthcare industry builds its future. In today's episode, Shawn Nason is joined by Hillary Miller, the Vice President and Chief Learning Officer for Penn State Health. They discuss Hillary's background in learning and development, the intersections between experience and learning, and the challenges of building programs for a diverse population in a clinical setting. They also touch on the importance of onboarding and making it a meaningful experience. Hillary highlights the "Grow Portfolio" initiative at Penn State Health, which aims to remove financial barriers and support employees' growth and development. They also discuss the importance of not limiting individuals based on past experiences and the value of human-centered design in creating effective learning experiences. In This Episode [01:28] Hillary's  background in learning and development [05:22] The intersections between experience and learning [08:34] Approaching onboarding as a meaningful experience [11:44] The Grow Portfolio pilot program [14:19] The importance of trust and communication in learning and development [19:05] Designing learning opportunities based on employee needs [20:54] The challenges of labeling people [25:05] Creating learning experiences in healthcare [26:28] Hiring based on attitude and behavior [28:04] The Combustion Questions What We Learned From Hillary Miller Engagement and fun are essential in learning, regardless of age or industry. Tailoring learning experiences to the audience's backgrounds, skills, and cultures leads to more effective outcomes. The Grow Portfolio Initiative at Penn State Health aims to provide fully paid programs in various fields, removing financial barriers for entry-level employees. Emotional intelligence and self-awareness are crucial for leadership roles. "How might we" statements can be used in human-centred design to foster innovation and problem-solving. Notable Quotes [01:54] “Engagement and fun and play, sometimes we forget that's not just for kids. Adults need that interaction.” [04:56] “A lot of times we use learning synonymously with training, education, development, the training, development, education are three very different things.” [00:06:53] “I could be the best technical functional leader on the planet, but if I don't know how to talk to people, I don't listen. I don't critically think. It doesn't matter.” [07:45] "I love human skills, not soft skills because it's not soft and it's not easy many times." [16:28] “ You manage things, you do not manage humans, you lead them.” Our Guest Hillary Miller, VP & Chief Learning Officer at Penn State Health, boasts 15+ years of learning leadership experience. Formerly at Paragon and HCA, she excels in public, for-profit, and non-profit healthcare. Experienced in gamification, Agile Learning, and more. Certifications in strategic comms, Lean Six Sigma, Crucial Conversations, and Epic Resolute Billing Resources & Links Hillary Miller LinkedIn: https://www.linkedin.com/in/hillary-m-75997336/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Diversity, equity, and inclusion is a challenge that corporations all over the nation are trying to conquer. Some have settled for checking the box, but privately, they're still operating under the same hard and fast rules that they've always used. In other cases, some efforts are being guided by forward-thinking leaders with a vision to make the dream of equality in the workplace a reality. In today's episode, Shawn Nason speaks with Arianne Dowdell. Arianne is one of the champions of workplace equity who boldly pushes the envelope and strives to make her organization reach its full potential. She's the VP of Diversity, Equity, and Inclusion at Houston Methodist and a true champion of the community. Today, she and Shawn sit down to discuss her views on diversity in healthcare, how to bring about change and how she strategically weaves her passion for storytelling into making the world a healthier place! In This Episode (2:46) – How Arianne's passion for people has evolved through life experiences.  (3:11) – The days that she's really tired motivate her for the next day. (3:52) – The diversity of people, genders, and ages have helped her prepare for her current role.  (7:02) – Healthcare falling behind in DEI.  (9:49) – Checking the DEI box will never be an option.  (10:50) – The importance of leaving a lasting impact. (14:30) – The value of connecting with people on an internal and external level. (17:35) – Accountability and making sure diverse voices are heard.  (20:29) – Thoughts on adding persons of color in the healthcare systems. (22:30) – The Combustion Questions (24:31) – Advice for women wanting to move into leadership in healthcare.  What We Learned From Arianne Dowdell Helping people is one of the key drivers that keeps Arianne moving forward. The learning curve relating to DEI and the things she's doing to move it forward.  Impact and vision are important to her.  Arianne firmly believes in the concept of storytelling. Seeing the community as part of the healthcare puzzle.  Notable Quotes (2:55) – “I've never chased a title in my life, it's always just being about making sure that people know that they're heard and seen.” (16:12) – “What we do is put the patient at the center of what we do every day.” (17:59) – “I also think we have to take a step back when we look at healthcare and look at our communities.”  (21:09) – “Tell people to stop being so scared to have somebody that doesn't look like them sitting in the C-suite.” (25:10) – “It's okay if everyone doesn't like you but everyone will respect you and that's what I pray happens when I leave this earth is that I will be someone who is respected for the work I do every day.” Our Guest Arianne Dowdell is the Vice President and Chief Diversity, Equity & Inclusion Officer for Houston Methodist. She is responsible for leading the vision for unparalleled safety, quality service, and innovation through diversity, equity, and inclusion by stewarding system-wide DEI strategy implementation and development through key partnerships. She also serves as associate director of the Houston Methodist Neal Cancer Center where she's responsible for building the DEI department that will be initially focused on increasing representation amongst its employees in the cancer center. Resources and Links Arianne Dowdell LinkedIn: https://www.linkedin.com/in/arianne-d-42548361/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ OFFOR Health: https://www.offorhealth.com/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Have you ever wondered what it would be like to receive healthcare that is not only efficient and effective, but also filled with love and magic? Imagine a world where every interaction with a healthcare professional leaves you feeling seen, heard, and cared for. It may sound like a dream, but for Dr. Adrienne Boissy, it's a vision that she is determined to turn into reality. In today's episode, Shawn Nason sits down with Dr. Adrienne Boissy, a pioneer in healthcare experience management to discuss the importance of integrating patient and employee experiences in healthcare, powered by empathy, innovation, co-design, and evidence-based research. They also discuss the role of Chief Experience Officers in healthcare and the need to infuse love and magic into patient interactions.  In This Episode [02:19] Dr. Adrienne's best day in healthcare [06:10] How Dr. Adrienne's experience with illness changed her perspective on finding joy in everyday moments [07:31] From Neurology to Experience Management [11:44] The importance of making the patient experience magical [14:58] Baking humane moments into healthcare operations [17:58] The evolving role of Chief Experience Officers in healthcare [23:36] The importance of business acumen in the world of experience [26:01] The role of maverick thinkers in healthcare. [30:33] Experience as a discipline and the need for leadership support [35:40] Importance of dreamers and doers in bringing about real transformation [36:52] The Combustion Questions What We Learned From Dr. Adrienne Boissy Empathy plays a crucial role in healthcare, as small moments of joy and gratitude can make a big difference in patients' lives. Patient experience should be redefined by infusing love and magic into every interaction, making healthcare more personal and human. The role of Chief Experience Officers (CXOs) in healthcare is evolving, with a shift towards everyone being a CXO and focusing on influencing outcomes for patients. Business acumen is important in healthcare, as leaders need to be maverick thinkers while also understanding their audience and speaking their language. The phrase "how might we" has transformative power in healthcare, encouraging people to dream and think differently to find solutions even in challenging situations. Notable Quotes [18:40] “Everyone has to be a chief experience officer in the future of health care.” [26:08] - “I see healthcare as a place for the dreamers and the doers. It's a partnership made in heaven.” [27:51] - “To be a thought leader and experience work, you have to know the evidence and hopefully be producing it yourself.” [31:09] “Now is the time for leaders to step up to the plate and lead in ways they haven't led before or haven't always had the opportunity to. Seize the moment.” [36:17] "Real transformation requires you to think differently, act differently, try things, fail, and make your failure better when you move on.” Our Guest Dr. Adrienne Boissy, a pioneering figure in healthcare experience management, holds dual roles as Qualtrics' inaugural Chief Medical Officer and practicing neurologist at Cleveland Clinic. She champions integrated patient-employee experiences driven by empathy, tech, co-design, and research, reflected in her extensive publications on humane health experiences.  Resources & Links Dr. Adrienne Boissy LinkedIn: https://www.linkedin.com/in/boissyad/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

“How we communicate with each other is vital to human existence.” – Beth WonsonToday's featured author is communication expert, speaker, consultant, leadership coach, and CEO and Founder of Navigating Challenging Dialogue®, Beth Wonson. Beth and I had a fun chat about her books, her 4-stage process for communicating effectively and more! Key Things You'll Learn:What lesson learned from one of her coaching clients that made her a better coachHow to give genuine feedback without using the sandwich methodHow she keeps her mind and skills sharp Beth's Site: https://ncdsolution.com/Beth's Books: https://www.amazon.com/stores/author/B0BCP5D32Z/allbooks?ingress=0&visitId=100a4c91-6580-4577-a4f2-9a359813888a&store_ref=ap_rdr&ref_=ap_rdr The opening track is titled “Check It Out” by Mountaineer from #Uppbeat (free for Creators!):https://uppbeat.io/t/mountaineer/check-it-outLicense code: AR6DFPGVXQ9Q1SSY Please support today's podcast to keep this content coming! CashApp: $DomBrightmonDonate on PayPal: @DBrightmonBuy Me a Coffee: https://www.buymeacoffee.com/dombrightmonGet Going North T-Shirts, Stickers, and More: https://www.teepublic.com/stores/dom-brightmon You May Also Like… Ep. 455.5 – “From Triggered to Tranquil” with Dr. Susan Campbell (@drsusan99): https://www.goingnorthpodcast.com/ep-4555-from-triggered-to-tranquil-with-dr-susan-campbell-drsusan99/ 211 – “Tough Conversations” with David Wood (@_playforreal): https://www.goingnorthpodcast.com/211-tough-conversations-with-david-wood-_playforreal/ Ep. 411 – “Name That Mouse” with David Wood (@_focusceo): https://www.goingnorthpodcast.com/ep-411-name-that-mouse-with-david-wood-_focusceo/ Ep. 428 – “Hard Conversations” with Dr. Brad Johnson (@bjcommunicates): https://www.goingnorthpodcast.com/ep-428-hard-conversations-with-dr-brad-johnson-bjcommunicates/ 278.5 (Host 2 Host Bonus Ep.) – “Key Conversations for Leaders” with John Ryan (@keyconvo): https://www.goingnorthpodcast.com/2785-host-2-host-bonus-ep-key-conversations-for-leaders-with-john-ryan-keyconvo/ Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/ Ep. 402 – “The ASK Framework” with Carole Stizza (@relevant4you): https://www.goingnorthpodcast.com/ep-402-the-ask-framework-with/ Ep. 405 – “Leadership Lessons From The Pub” with Dr. Irvine Nugent (@irvinenugent): https://www.goingnorthpodcast.com/ep-405-leadership-lessons-from-the-pub-with-dr-irvine-nugent-irvinenugent/ Ep. 585 – “Ceasefire” with Chip Nightingale (@chipnightingale): https://www.goingnorthpodcast.com/ep-585-ceasefire-with-chip-nightingale-chipnightingale/

Innovation is at the forefront of our success. It affects every aspect of our lives be it health, agriculture, transportation, or technology. The human mind is curious by design and our desire to seek out better, more efficient solutions to our everyday problems is the reason we enjoy the lifestyle we live in today.  However, new innovation also brings about new challenges which in turn demand more innovation in order to be successfully negotiated. There is an ever present need today for companies and organizations to be maverick-minded and human-obsessed in order to improve the Experience Ecosystem™. In today's episode, Shawn Nason sits down with Theo Edmonds to talk about transformational creativity, courageous imagination, and leadership. Theo is a skilled, energetic, Cultural Futurist™ and innovator with 25 years of senior level strategic national and international experience spanning the private, public, and non-profit sectors. In This Episode: (02:30) – How Theo's background fuels his innovation insights. (04:50) – Talking about organization end goals and creativity. (11:09) – Defining what courageous imagination means. (12:45) – Theo recalls a quote from George Sparks. (25:23) – On leaders being maverick-minded and human-obsessed. (26:19) – Theo talks about neuroscientist Vivian Ming. (37:15) – The best advice Theo has received about leadership. (38:05) – The Combustion Questions. What We Learned from Theo Edmonds Gen Z will make up 20% of the workforce by 2025. Digital tools are the bread and butter of contemporary society. Courage and imagination are measurable. Transformational creativity is already happening all the time. Notable Quotes [19:17] - “Courage and imagination are scientific concepts that come from across many disciplines, but there's also an art to both of those things.” [25:38] - “Being a maverick could produce divergent ideas, but there comes a point when you have to produce convergent goals.” [36:29] - “Human instincts are human instincts.” [37:18] - “Leadership is a dialogue, not a monologue.” Our Guest Theo Edmonds is the directing co-founder of CU Denver's Imaginator Academy, a cultural analytics strategy and futurist innovation hub. Theo works with global networks of entrepreneurs, companies, scientists, artists, creative innovators and changemakers of all kinds to find hidden opportunities that others miss. Resources & Links Theo Edmunds LinkedIn: https://www.linkedin.com/in/theoedmonds Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What does it mean to be successful at marketing? How do you run a successful marketing campaign? Companies spend millions of dollars trying to find answers to these questions. Many regard the whole concept of marketing campaigns as dark magic. In reality, it can be sized down to an exact science; as exact as conducting a symphony according to our guest today. In today's episode, Shawn Nason sits down with marketing expert Ali Jawin to discuss the need for brand awareness in today's highly competitive, ever-demanding B2B and B2C space. In their detailed interaction, Ali details insightful methodology and even personal struggles she had to go through to make sure that the show must go on. In This Episode: (02:06) – How Ali tells people what she does for work. (05:24) – On closing the gap between brand management and actual experience. (07:40) – What can other industries learn about brand awareness? (10:10) – Reflecting on how ballet and a doctorate degree played into her success. (14:09) – Other experiences that helped Ali reach the top of her career. (16:47) – Can large corporations be maverick-minded and human-obsessed? (20:19) – Every organization should do this one thing to improve its reputation. (23:40) – The Combustion Questions What We Learned from Ali Jawin Ali went into marketing thinking that she wouldn't need to do math. Her mind has no limit on the number of things it can worry about at any given time.  One of the reasons for the success of the marketing campaigns she led was that she worried about every single detail. She didn't complete her PhD in Philosophy because she realized almost any other career was a better one. Notable Quotes [02:22] – “I see myself as a conductor and that my department is the symphony. That we get the score or the strategy that I have worked on with the rest of the executive leadership team and then it is my job to go make sure that my department executes everything as they should be. So Creative is the strings and Operations are the winds, but they all have to work together at the same time.” [05:49] – “When you think about reputation, it is that your brand is the promise that you make; and your reputation is that people actually think you are living up to that promise.” [20:36] – “Become a brand that people want to spend time with.”  [24:07] – “Your employees are your best underutilized brand representatives. They live and breathe it. So, get them to do that.” [27:02] “Don't let your own head get in the way of it. Acknowledge the fear, but use that to make you better at what you're doing, not get in your way.” Our Guest Ali Jawin is on a mission to demystify the processes that drive marketing success. Having built her career designing growth strategies and programs for digitally focused global organizations, she blends in a bottom-line approach with a talent for igniting brand recognition through impactful marketing campaigns that deliver quantifiable results on a global scale. Ali is Senior Vice President for global marketing company RepTrak where she is responsible for scaling the organization's global footprint and go-to marketing strategies. She has deep expertise that expands growth, marketing, marketing automation and customer acquisition for B2B and B2C. Resources & Links Ali Jawin LinkedIn: https://www.linkedin.com/in/alijawin/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Experience is everything and it is a well-known fact that healthcare experiences can be absolutely horrendous at times. There is an ever-present need for all aspects of the healthcare Experience Ecosystem™ to work in sync with one another as our guest on today's podcast will point out.  In today's episode, Shawn Nason sits down with healthcare expert and longtime friend, Sid Stolz to talk about making experiences better for people who have given up on achieving wellness; what are some of the challenges facing healthcare today; and how Sid's company Blue Zones is incorporating the maverick-minded and human-obsessed mindset to ensure that people are better informed of the choices they have and the choices they can make.  In This Episode: (02:08) – Sid talks the best part about being at Blue Zones. (03:38) – The secret sauce for making healthcare experiences better for people. (07:45) – What other companies can learn from what Blue Zones is doing. (11:35) – On taking the leap from Economics to Health & Wellness and to Experience & Design.  (16:35) – Making people in healthcare more maverick-minded and human-obsessed. (20:16) – How does the new Blue Zones center incorporate the maverick-minded mindset? (22:43) – Sid's advice to people who are just starting out in this space. (25:11) – The Combustion Questions. What We Learned from Sid The original Blue Zones were created naturally by the environment and by the cultures such as Japan, Costa Rica, Italy and Greece, and even California. The key to having a good experience in wellness is to have a provider who understands where you are in the journey and then create a plan that is personalized to you rather than the masses. Simplify the experience. Don't make it complicated. Sid's friends constantly reach out to him about their healthcare situation or issues. Notable Quotes [04:25] – “The key to having a good experience of wellness is to understand where you are on the journey and to have a provider or a service organization that understands where you are in the journey and then create a plan that is personalized to you.” [12:12] – “It goes back to that purpose and impact. What do I get out of bed for everyday and then am I going to make my life better, your life better, or somebody else's life better. I love helping people.” [21:30] – “There is a lot of noise out there Shawn, in the marketplace. How do you know what's real? How do you know what's fake? How do you know what's helpful to your body and to your wellness journey and what's hurtful? And we have clinicians behind us who help us make that decision.” [23:48] – “I think it's making it simple and manageable so that people continue the experience. You need to make the experience positive, and I think the best way to make the experience positive is to simplify it and to make people understand it.” Our Guest Sid Stolz is the chief design and experience officer for Blue Zones, an organization that creates programs that transform wellbeing everywhere and at every level. Over his 35-year career, Sid has served in numerous companies such as United Health Group, CVS/Caremark, and Chip Rewards. He also serves on the board of Vesper Society, a nonprofit that focuses on health and justice in underserved communities. Resources & Links Sid Stolz LinkedIn: https://www.linkedin.com/in/sidstolz/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

As consumers, we rely heavily on our experiences when determining whether a product, place or service is good or bad. By creating positive experiences, brands can really establish themselves in their target niche. One way to go about it is by creating special moments and by providing enhanced comfort and ease of access that would invoke a sense of joy and happiness within a customer.  In today's episode, Shawn Nason speaks with Lisa Holladay about improving customer experience with big brands by creating pleasant experiences and delightful moments. He also talks to her about her career evolution from a degree in Education to Chief Experience Officer at Tiger 21.   In This Episode (02:00) – Lisa on how she tells people about what she does. (05:04) – What's unique about navigating experience with customers of luxury brands. (07:55) – The 3 fundamental design principles. (08:54) – How Lisa got into this business of creating experiences. (11:33) – How Lisa's past roles have prepared her for today. (16:21) – Lisa discusses being maverick-minded and its positive impact. (19:52) – The best advice Lisa has received about leadership. (23:22) – The Combustion Questions. What We Learned from Lisa View the world with compassion and curiosity rather than criticism.  Intern at companies and organizations that you are passionate about. If you are young enough to be going to college, take a few courses. As leaders, be empathetic and listen first and give direct feedback. Notable Quotes [05:24] – “I think anytime you are asking people to give up their time regardless of whether it is a luxury consumer or not, it is super important what type of experience you are delivering. No matter how much money any of us have, we can't buy more time. So, time is super valuable.” [06:25] – “What I try to instill in our team is genuinely caring about every single individual. Because we are smaller, we should be able to take the time to really individualize that experience and their member journey with us.” [11:35] – “Even when I didn't have a great leader, I was learning and I was always thinking if I am ever in this situation or have the privilege of leading other people, what am I going to take away from this that's the good or the bad.” Our Guest Lisa is Chief Experience Officer at Tiger 21, the premiere membership organization for high-net-worth wealth creators. She is responsible for optimizing member experience particularly along the dimensions of learning, access, and connection. She curates an integrated portfolio of high-end member programs resulting in engagement and retention. Before Tiger 21, she held leadership roles in branding, advertising and PR at luxury brands like Mercedes Benz and Ritz Carlton. Resources & Links Lisa Holladay LinkedIn: https://www.linkedin.com/in/lisa-holladay-7b39154/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What does it mean to use tragic circumstances as a means to serve others?   How can men take the fear, uncertainty, and vulnerability that often accompany their darkest moments and turn it into a chance to connect with others and free themselves of the social stigma surrounding men and being vulnerable? Beyond this, what does it look like to create an environment where men can be vulnerable and open without fear of criticism or judgment? Shawn Nason speaks with Trevor Maxwell on today's episode to discuss his journey as a cancer survivor, what it was like to overcome his darkest moments, the mental health component that often goes unnoticed in illnesses like cancer, and how he used his cancer battle as a springboard to set an example and serve others in a similar struggle. In This Episode (2:21) What Trevor does at Man Up To Cancer and why he does it (6:00) How healthcare organizations could better meet the needs of men with cancer and other serious illnesses (7:35) Understanding how cultural conditioning influences the needs of men vs. women  (9:14) Oftentimes, men don't have the available resources to have their emotional needs met (12:18) Why Trevor created The Howling Place (15:34) How Trevor's background helped him write his book, Open Heart, Warrior Spirit. (18:26) Finding your people: using social media to build a community (21:28) Trevor on his “Shawshank Moment” (25:41) What healthcare professionals need to know to help patients (27:15) Trevor's advice for people who want to turn their life experiences into something that serves the world (29:35) The Combustion Questions What We Learned From Trevor Men are culturally conditioned to see asking for help as a sign of weakness, so even in cases such as a cancer diagnosis, men are more prone to isolate and “tough it out” than women. There is a gap in healthcare organizations, leaving the mental health component often undervalued despite the heavy emotional burden that accompanies illnesses like cancer. Men crave a space that allows them to share struggles with other men who understand their struggles and can offer support and understanding. The best time to start turning your life experiences into something that serves the world is right now - start where you are. Notable Quotes [4:41] “The cancer world needs guys who are going to step up, be honest about it, start talking about it.” [7:10] “A lot of us have been conditioned to think that if we ask for help, that that is weakness.” [20:33] “I needed to connect with others who were around the same age, you know, raising kids, going through the same challenge, like to know that I wasn't alone.” [27:02] “If we're gonna enter this era of precision medicine, we need to do it so that everyone gets on the train.” Our Guest Trevor Maxwell is the owner of Maxwell Media and PR, which is a media/public relations consulting firm. He is also an author and founder of Man Up To Cancer, a purpose-driven company that sets out to inspire men to forge connections and avoid isolation when battling cancer.  With a background in consulting, writing, journalism, public relations, and being a survivor of stage 4 colon cancer, his focus is changing what the phrase “man up” means in the context of fighting cancer. He believes men are stronger as a pack than flying solo as a lone wolf. Trevor works tirelessly to spread the message that if you're a man battling cancer, you are not alone.  Resources & Links Trevor Maxwell LinkedIn: https://www.linkedin.com/in/manuptocancer Website: https://www.manuptocancer.com/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What does it mean to optimize to embrace a customer-obsessed mindset in your company?  While many corporations spend money and time focused on maximizing profits alone, is it possible to focus on creating a positive customer experience while producing a positive ROI executives need to see? Beyond this, what does it look like to maximize the human experience within a highly regulated industry that incorporates extraordinary care for the employee and the customer? Shawn Nason speaks with Amy Shore on today's episode to discuss her journey from customer-adjacent roles to being the Executive Vice President and Chief Customer Officer for Nationwide and how that journey has influenced her trend-setting approach to maximizing customer acquisition and retention by being customer-obsessed and maverick-minded. In This Episode (2:03) Amy discusses her journey to being a CCO right before COVID struck (5:00) Amy discusses the continuum of the human experience across CX and EX  (8:00) How to measure customer experience and convey that benefit to executives (09:11) A company using the word “extraordinary” in its mission statement sets a high bar (12:18) How customer-adjacent experiences influenced Amy's maverick-mindset as a CCO (14:20) The keys to being maverick-minded in a highly-regulated industry like insurance  (16:14) Rewarding and recognizing wins within the industry (18:18) Amy's best piece of advice about leadership (21:40) The Combustion Questions What We Learned From Amy To get to the role of CCO, spend time deep-diving into what the role entails, and do not be afraid to cold call people further along than you for advice. Even a challenge such as COVID has benefits if you are willing and able to think outside of the box and work as a team. If you are going to use the word “extraordinary” in your mission statement, you need to have a plan in place to meet those high expectations. You do not need to spend lots of money to reward and recognize small wins in your industry - you just need to demonstrate appreciation in a meaningful way. The best leaders create followership. Be a leader in the mind of those who follow you - not just a leader in your own mind. Notable Quotes [8:57] - “A good customer experience doesn't cost - it pays.” [9:18] - “When you are a company that puts words like extraordinary care in your mission statement, you know that sets a very high bar, and it provided a significant amount of air cover.” [12:55] - “Even when I was leading product development or pricing teams, understanding and thinking about how this connects to customers really matters.” [15:14] - "Some of the most maverick-minded things we did back in the early days was identifying what we could stop doing, and building on that - building momentum and getting wins, built this flywheel of momentum.” [19:03] - “When you are a leader, the most important thing that you need to do is to regularly look over both of your shoulders to make sure there's actually someone behind you.” Our Guest Amy Shore is Executive Vice President and Chief Customer Officer at Nationwide, one of America's leading insurance and financial services companies. With a background in customer service and leadership, her focus is developing and executing customer strategies to maximize customer acquisition and retention. She believes our differences make us stronger together, and this belief is reflected in her trend-setting work at Nationwide.  Resources & Links Amy Shore LinkedIn: https://www.linkedin.com/in/amy-shore-5aa06b33/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

“Find ways to be powerful and compassionate together.” - Charles MatheusToday's featured bookcaster is adventurer, entrepreneur, mentor, TEDx speaker, and leadership consultant, Charles Matheus. Charles and I have a fun chat about his book, “Leadership & Masculinity: Embracing New Strength”, emotional literacy, and more!! Key Things You'll Learn:What emotions tell you about yourselfWhy he's all about man creating “powerful spaces” instead of “safe spaces”Three ways for men to develop and enhance their relationshipsHow coaching helped Charles to level up in his careerA powerful question that every leader must ask themselves Charles' Site: https://www.charlesmatheus.com/gonorthCharles Book: https://www.amazon.com/Charles-Matheus/e/B09YVKHGJM/ref=aufs_dp_fta_dsk The opening track is titled “Vash The Stampede” by Asis Galvin. To listen to the full track and support the artist monetarily, click the following link. https://asisgalvin.bandcamp.com/track/vash-the-stampede You May Also Like… #Bonus Host2Host Ep.– “Unleashing the Power of Respect” with Dr. Joseph Shrand (@Drjoeshrand): https://www.goingnorthpodcast.com/bonus-host2host-ep-unleashing-the-power-of-respect-with-dr-joseph-shrand-drjoeshrand/ #HolidayBonus Ep. – “Wisdom Of The Men” with Clint Arthur (@clintarthur): https://www.goingnorthpodcast.com/holidaybonus-ep-wisdom-of-the-men-with-clint-arthur-clintarthur/ Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/ Ep. 587 – “Cadence” with Leanne Spencer: https://www.goingnorthpodcast.com/ep-587-cadence-with-leanne-spencer/ Ep. 392 – “Chasing the Captain” with Terry Shepherd (@TheTShepherd): https://www.goingnorthpodcast.com/ep-392-chasing-the-captain-with/ #HolidayBonus Ep. – “Fireproof” with David Hollenbach III (@HollenbachLEAD): https://www.goingnorthpodcast.com/holidaybonus-ep-fireproof-with-david-hollenbach-iii-hollenbachlead/ #LocalAuthor Bonus Ep. – “Inside Outside” with Jeff Elkins (@Jffelkins): https://www.goingnorthpodcast.com/localauthor-bonus-ep-inside-outside-with-jeff-elkins-jffelkins/ Ep. 490 – “The Courageous Ask” with Brian Kreeger: https://www.goingnorthpodcast.com/ep-490-the-courageous-ask-with-brian-kreeger/ Ep. 430 – “Being Brown in a Black and White World” with Annemarie Shrouder (@ashrouder): https://www.goingnorthpodcast.com/ep-430-being-brown-in-a-black-and-white-world-with-annemarie-shrouder-ashrouder/ Ep. 356 – “The Relentless Pursuit of Greatness” with Thomas R. Williams (@MrTRWilliams): https://www.goingnorthpodcast.com/ep-356-the-relentless-pursuit-of-greatness-with-thomas-r-williams-mrtrwilliams Ep. 428 – “Hard Conversations” with Dr. Brad Johnson (@bjcommunicates): https://www.goingnorthpodcast.com/ep-428-hard-conversations-with-dr-brad-johnson-bjcommunicates/ 211 – “Tough Conversations” with David Wood (@_playforreal): https://www.goingnorthpodcast.com/211-tough-conversations-with-david-wood-_playforreal/ Ep. 299 – “Bus Stop Wisdom” with Jerry Franklin Poe (@jerrypoe): https://www.goingnorthpodcast.com/ep-299-bus-stop-wisdom-with-jerry-franklin-poe-jerrypoe/

What does product marketing have to do with customer experience? It's not enough that customers are aware of your brand's existence, as a marketer, you have to know your product really well, experience the end-to-end process, and figure out a way to make the consumers fall in love with what you do. In this episode, Shawn Nason and Robin Daniels discuss a marketer's role in ensuring a good customer experience, leading with positive and fearless impact, and providing magical moments to your consumers. In This Episode (02:20) - Robin's 2.5 IPOs (05:34) - From converting a prospect to ensuring a good customer experience (07:31) - The best kind of customer experience (10:37) - Robin's long journey leading to his current role (14:32) - The difference between understanding a brand's existence vs falling in love with what the brand does (19:52) - Merging the roles of CMOs and Chief Experience Officers (23:48) - How can organizations help develop radical relationships? (29:24) - Robin's advice to his younger self from 20 years ago (31:51) - The Combustion Questions What we learned from Robin The need for marketers to experience the end-to-end process. Understanding what customer experience is about – focusing on their experience, not our experience. Being an easy partner to work with is also an important part of customer experience. The best marketing engine you can create is word of mouth. Your communication skills will either make you succeed or fail in business. Notable Quotes [06:18] - “The best marketers I've known, they also take the time to learn the product and stay with it.” [07:34] - “The best marketing and the best kind of customer experience is about, how do you remove the friction points at every step of the way?” [11:22] - “I was always more driven by the potential of what could be, than the fear of just staying stale.” [20:01] - “Experience is such a part of creating a brand that people fall in love with, but also creating very strong word of mouth.” [29:32] - “If you really wanna see your career take off, it doesn't happen if you just do the bare minimum. You have to go all in.” Our Guest Robin Daniels is a three-time Chief Marketing Officer, and a veteran of 2.5 IPOs, and currently serves as an advisor to fast-growth companies around the world. He spent more than 20 years in marketing and growth leadership roles at such companies as Salesforce, Box, LinkedIn, Matterport, and WeWork. His areas of expertise include product marketing, brand-building, and sales transformation, among many others. Resources & Links Robin Daniels LinkedIn: https://www.linkedin.com/in/robingdaniels/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

“It's important to have the practical with the biblical.” - Chip NightingaleToday's featured bookcaster is a husband, father, pastor, leadership coach, and international conference and Bible teacher, Chip Nightingale. Chip and I have a fun chat about his book, “Ceasefire: Finding Peace When All You See Is Conflict”, leadership lessons from the pulpit, and more!!! Key Things You'll Learn:What led Chip to become a ministerThe 3 Major leadership lessons he learned from being a pastorWhat to do when you feel too comfortable in your leadershipHow to handle conflict biblicallyWhat major setback led to Chip's greatest success Chip's Site: https://www.chipnightingale.com/Chip's Book: https://www.amazon.com/Chip-Nightingale/e/B09YG4PP2C/ref=aufs_dp_fta_dskChip's Podcast, “Yes, You Can Lead”: https://chipnightingale1.podbean.com/ You May Also Like… Ep. 428 – “Hard Conversations” with Dr. Brad Johnson (@bjcommunicates): https://www.goingnorthpodcast.com/ep-428-hard-conversations-with-dr-brad-johnson-bjcommunicates/ 211 – “Tough Conversations” with David Wood (@_playforreal): https://www.goingnorthpodcast.com/211-tough-conversations-with-david-wood-_playforreal/ Ep. 411 – “Name That Mouse” with David Wood (@_focusceo): https://www.goingnorthpodcast.com/ep-411-name-that-mouse-with-david-wood-_focusceo/ 278.5 (Host 2 Host Bonus Ep.) – “Key Conversations for Leaders” with John Ryan (@keyconvo): https://www.goingnorthpodcast.com/2785-host-2-host-bonus-ep-key-conversations-for-leaders-with-john-ryan-keyconvo/ Ep. 466 – “Sabotage” with Brandon Wilson (@WilbronInc): https://www.goingnorthpodcast.com/ep-466-sabotage-with-brandon-wilson-wilbroninc/ Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/ 286 – “Leading Beyond A Crisis” with Ben Baker & Claire Chandler (@YourBrandMrktng): https://www.goingnorthpodcast.com/286-leading-beyond-a-crisis-with-ben-baker-claire-chandler-yourbrandmrktng/ Ep. 447 – “Crucible Leadership” with Warwick Fairfax (@CrucibleLeaders): https://www.goingnorthpodcast.com/ep-447-crucible-leadership-with-warwick-fairfax-crucibleleaders/ 136 - "Leadership Development" with Kevin Wayne Johnson (@Writing4theLord): https://www.goingnorthpodcast.com/136-leadership-development-with-kevin-wayne-johnson-writing4thelord/ Ep. 518 – “Launch With God” with Zach Windahl (@zachwindahl): https://www.goingnorthpodcast.com/ep-518-launch-with-god-with-zach-windahl-zachwindahl/ #LocalAuthor Bonus Ep. – “Inside Outside” with Jeff Elkins (@Jffelkins): https://www.goingnorthpodcast.com/localauthor-bonus-ep-inside-outside-with-jeff-elkins-jffelkins/ Ep. 490 – “The Courageous Ask” with Brian Kreeger: https://www.goingnorthpodcast.com/ep-490-the-courageous-ask-with-brian-kreeger/

If you want to build an outstanding Experience Ecosystem™, understanding your customers is critical. But this is often easier said than done. Data and research can be difficult to mine for the right insights. Monitoring the metrics of a product life cycle can take your focus away from the end consumer big picture. Company leaders need to learn the importance of keeping their focus on the needs of the people they serve, finding the right problem, and designing the solutions for it. What are the principles of a priceless customer experience? How can you understand your customers more? Is there a place for maverick-minded people in the financial industry? Shawn Nason talks to Greg Boullin to learn more. In This Episode (02:19) - Greg recalls the best day he's had at MasterCard (03:57) - The key elements of good in-person research (09:17) - Using experience design to be a force for good (13:09) - MasterCard is more than just a credit card company (14:56) - Greg's advice to leaders of B to C to B companies (17:01) - Maverick-minded people in the financial industry (19:09) - How can we create more human obsession in the financial industry? (20:44) - The best advice Greg has ever received about leadership (22:36) - The Combustion Questions What we learned from Greg The importance of listening, observing, and trying it yourself when doing research. Act with purpose, lead with the heart, and make a positive impact. CX is about remaining genuinely focused on the needs of the people that you serve. The purpose of a business is to create a customer. The need to understand and respect different cultures. Notable Quotes [07:55] - “If you get more participation from engineers, product managers, executives, the investment follows.” [10:23] - “It's time for doing well by doing good to become business as usual.” [14:57] - “Ultimately, you need to be focused on what delivers value for the end consumer.” [17:40] - “Maverick mindset allows us to accelerate vitality for the business.” [22:00] - “Get experiences of lots of different cultures and that will accelerate your learning and your career potential as it relates to leadership.” Our Guest Greg Boullin is the Senior Vice President of Experience and Innovation at MasterCard. Greg and his team are charged with de-risking the introduction of new products and services through customer-centric research and insights in close collaboration with experience design, engineering, and product teams. Resources & Links Greg Boullin LinkedIn: https://www.linkedin.com/in/gregboullin/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What's it like being a Disney Imagineer? Let's hear from our guest

Live from the Uniphore Studios in sunny California, it's the CX Day live stream! Join us for a round-table discussion of some of the issues, challenges, and myths in the CX field. Today's guests are Jeannie Walters - CEO & Chief Customer Experience Investigator at Experience Investigators, and Shawn Nason - CEO & Founder, Chief Experience Officer at MOFI. On this episode, Jeannie and Shawn chat with host Randy Ksar to debunk some CX myths and answer questions from the audience.Takeaways:CX Myth: “CX is not a business strategy”. To properly build a robust CX platform in your company, it needs to be intentional. Simply telling yourselves that you need to treat customers better won't magically change your culture.CX Myth: “CX should be siloed and its own department”. A successful CX program is one that treats CX, customer success, and customer service as a collective strategy. A good litmus test for the priority your business has for CX is to look at the org chart. If the CXO is 3 or 4 reports down, CX likely isn't a high priority. Pay attention to your frontline CX workers. By empowering them, you reduce the turnover rate and increase job satisfaction and productivity. CX education has a long way to come. Education programs need to be taught by people who have worked in these roles. CX is happening regardless of your investment in it. Even if you don't have a CX strategy, customers are still having experiences with your brand.One of the biggest challenges facing the industry is integrating and centralizing customer data. You can't predict things for customers if you can't look at their history. Quote of the Show:“How can we say customer experience is a priority when it doesn't have a budget.” - Jeannie Walters“If higher ed is going to teach it, make sure you're doing it with someone who has been in the trenches.” - Shawn Nason“Sometimes people don't even realize they're doing customer experience.” - Randy KsarLinks:Jeannie:Twitter: https://twitter.com/jeanniecwLinkedIn: https://www.linkedin.com/in/jeanniewalters/Website: https://experienceinvestigators.com/Podcast: http://www.crackthecustomercode.com/Shawn:Twitter: https://twitter.com/manonfiresocialLinkedIn: https://www.linkedin.com/in/nasonshawn/Website: https://www.mofi.co/Podcast: https://shawnnason.com/the-combustion-chronicles-2/Ways to Tune In:Apple Podcast: https://podcasts.apple.com/us/podcast/conversations-that-matter-podcast-for-contact-center/id1525650658Spotify: https://open.spotify.com/show/6Xx9G8w6bntQayIpbkgxc5?si=cNeVuJicSHagsftlpL8-tgGoogle Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9jb252ZXJzYXRpb25zdGhhdG1hdHRlcnBvZGNhc3QubGlic3luLmNvbS9yc3M

What's the difference between a traditional experience management and experience systems, how do you bridge the gap between the two – and why is today the day to get started? (Hint: The former CEOs of belly-up companies like Blockbuster or Sears could probably tell you the answer.)  Continuing last episode's conversation on all things Experience Ecosystem™, Shawn Nason and Zack Hamilton keep the discussion going on why traditional experience management is struggling, how to make deeper customer connections your organization's North Star and the link between taking action and lasting brand loyalty.  Learn more about your ad choices. Visit megaphone.fm/adchoices

“How's God not going to root for the guy that wants to lead people to Him and help hurting people.” – Michael TowersToday's featured bestselling author is Leadership Speaker & Mental Health Counselor, Michael Towers. Michael and I have a fun chat about his chapter in the book, “Cage Fight: Overcoming the Battle in Your Mind”, why faith is a powerful force needed to transform your life, and more!!! Key Things You'll Learn:His rough upbringing that made him who is todayThe importance of reading the room.What the movie, “The Departed” taught him about faith. Michael's LI Profile: https://www.linkedin.com/in/michaelsbestlife/Michael's Book: https://www.amazon.com/Cage-Fight-Overcoming-Battle-Your-ebook/dp/B09R3VTQVX/ref=sr_1_1?crid=5MQX65GZWCWO&keywords=cage+fight&qid=1658806396&s=books&sprefix=cage+fight%2Cstripbooks%2C135&sr=1-1 You May Also Like… 166 - "Inmate 458627" with Rashad "Bowtie" Mills (@RashadMills629): https://www.goingnorthpodcast.com/166-inmate-458627-with-rashad-bowtie-mills-rashadmills629/ 219 – “Genuine Progress Through Underdog Empowerment” with Zachary Babcock (@zacharyjbabcock): https://www.goingnorthpodcast.com/219-genuine-progress-through-underdog-empowerment-with-zachary-babcock-zacharyjbabcock/ Ep. 518 – “Launch With God” with Zach Windahl (@zachwindahl): https://www.goingnorthpodcast.com/ep-518-launch-with-god-with-zach-windahl-zachwindahl/ Ep. 471 – “How to Turn Suffering Into Something Good” with Darci Steiner (@DarciJSteiner): https://www.goingnorthpodcast.com/ep-471-how-to-turn-suffering-into-something-good-with-darci-steiner-darcijsteiner/ Ep. 435.5 – “Crushing the Fears of Becoming A Self-Published Author” with Jeremy Sutton (@the_bookboss): https://www.goingnorthpodcast.com/ep-4355-crushing-the-fears-of-becoming-a-self-published-author-with-jeremy-sutton-the_bookboss/ Ep. 434 – “A Soldier's Journey from War to Peace” with Claude AnShin Thomas: https://www.goingnorthpodcast.com/ep-434-a-soldiers-journey-from-war-to-peace-with-claude-anshin-thomas/ Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/ Ep. 521 – “Master Secrets To Business Success & Personal Fulfilment” with Barry Nicolaou (@BarryNicolaou): https://www.goingnorthpodcast.com/ep-521-master-secrets-to-business-success-personal-fulfilment-with-barry-nicolaou-barrynicolaou/ Ep. 468 – “The Power Of Mindset” with Hayk Tadevosyan (@hayktadevosyan): https://www.goingnorthpodcast.com/ep-468-the-power-of-mindset-with-hayk-tadevosyan-hayktadevosyan/ Ep. 447 – “Crucible Leadership” with Warwick Fairfax (@CrucibleLeaders): https://www.goingnorthpodcast.com/ep-447-crucible-leadership-with-warwick-fairfax-crucibleleaders/ Ep. 373.5 – “Business Secrets for Walking on Water” with Frank Zaccari (@FZaccari): https://www.goingnorthpodcast.com/ep-3735-business-secrets-for-walking-on-water-with-frank-zaccari-fzaccari/ Ep. 364 – “7 Deadly Thoughts” with Pastor Travis Hall (@PastorTHall): https://www.goingnorthpodcast.com/ep-364-7-deadly-thoughts-with-pastor-travis-hall-pastorthall/ Ep. 389 – “Unshakable, Undaunted, & Undefeated” with Elizabeth Meyers (@thelizmeyers): https://www.goingnorthpodcast.com/ep-389-unshakable-undaunted-undefeated/ Ep. 460 – “Dangerous Hope” with Mandy Anderson (@mandybanderson): https://www.goingnorthpodcast.com/ep-460-dangerous-hope-with-mandy-anderson-mandybanderson/ 164 - "Escape Average, Go for the Big" with Michael Botts: https://www.goingnorthpodcast.com/164-escape-average-go-for-the-big-with-michael-botts/

“Excellence honors God and inspires people. Mediocrity does neither.” - Rev. Dr. William AttawayToday's featured author is father, husband, Certified Executive Coach, and Pastor of Southview Community Church, Rev. Dr. William Attaway. Dr. Will and I have a fun chat about his book, “Catalytic Leadership: 12 Keys To Becoming An Intentional Leader Who Makes A Difference”, the importance of community, and more!!! Key Things You'll Learn:Why his doctorate is in the Old Testament3 Major Leadership Lessons Learned from Being a Pastor for over 25 yearsThe necessity of community in your life journeyWhy executives need coaches Dr. William's Site: https://catalyticleadership.net/Dr. William's Book: https://www.catalyticleadershipbook.com/ You May Also Like… Ep. 364 – “7 Deadly Thoughts” with Pastor Travis Hall (@PastorTHall): https://www.goingnorthpodcast.com/ep-364-7-deadly-thoughts-with-pastor-travis-hall-pastorthall/ Ep. 502 – “A Leadership Development Strategy To Bond And Unite” With Amy P. Kelly (@AmyPKelly): https://www.goingnorthpodcast.com/ep-502-a-leadership-development-strategy-to-bond-and-unite-with-amy-p-kelly-amypkelly/ Ep. 428 – “Hard Conversations” with Dr. Brad Johnson (@bjcommunicates): https://www.goingnorthpodcast.com/ep-428-hard-conversations-with-dr-brad-johnson-bjcommunicates/ Ep. 466 – “Sabotage” with Brandon Wilson (@WilbronInc): https://www.goingnorthpodcast.com/ep-466-sabotage-with-brandon-wilson-wilbroninc/ Ep. 412 – “Why Boomer, Xer, Millennial and Gen Z Labels Need Reimagined” with Dr. Rick Chromey (@MyGenTech2020): https://www.goingnorthpodcast.com/ep-412-why-boomer-xer-millennial-and-gen-z-labels-need-reimagined-with-dr-rick-chromey-mygentech2020/ Ep. 447 – “Crucible Leadership” with Warwick Fairfax (@CrucibleLeaders): https://www.goingnorthpodcast.com/ep-447-crucible-leadership-with-warwick-fairfax-crucibleleaders/ Ep. 527 – “Redefining Success in Your Life & Relationships” with LaQuita Monley (@laquitamonley1): https://www.goingnorthpodcast.com/ep-527-redefining-success-in-your-life-relationships-with-laquita-monley-laquitamonley1/ #Holiday Bonus Ep. – “Be Excellent Now” with Ben Scott, Jr. (@benscottllc): https://www.goingnorthpodcast.com/holiday-bonus-ep-be-excellent-now-with-ben-scott-jr-benscottllc/ #Bonus Ep. – “Structure Creates Freedom” with Brad A. Milford (@BAMilford): https://www.goingnorthpodcast.com/bonus-ep-structure-creates-freedom-with-brad-a-milford-bamilford/ Super Special Awesome Leadership Episode with Chris Jordan (@cjjordan76): https://www.goingnorthpodcast.com/super-special-awesome-leadership-episode-with-chris-jordan-cjjordan76/ 286 – “Leading Beyond A Crisis” with Ben Baker & Claire Chandler (@YourBrandMrktng): https://www.goingnorthpodcast.com/286-leading-beyond-a-crisis-with-ben-baker-claire-chandler-yourbrandmrktng/ Ep. 517 – “God's Not Done with You” with Mary Guirovich (@maryguirovich): https://www.goingnorthpodcast.com/ep-517-gods-not-done-with-you-with-mary-guirovich-maryguirovich/ Ep. 490 – “The Courageous Ask” with Brian Kreeger: https://www.goingnorthpodcast.com/ep-490-the-courageous-ask-with-brian-kreeger/ Ep. 336 – “The Radical Gospel” with Jayson Derowitsch (@JaysonDerowits1): https://www.goingnorthpodcast.com/ep-336-the-radical-gospel-with-jayson-derowitsch-jaysonderowits1/ Ep. 418 – “Breaking Free & Overcoming Self-Doubt” with Traci Duez (@traciduez): https://www.goingnorthpodcast.com/ep-418-breaking-free-overcoming-self-doubt-with-traci-duez-traciduez/ Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/ 84 - "Innovation and Leadership" with Dr. Jeff Standridge: https://www.goingnorthpodcast.com/84-innovation-and-leadership-with-dr-jeff-standridge/ 99 - "Leader By Choice" with Andres Valdes (@IamAndresValdes): https://www.goingnorthpodcast.com/99-leader-by-choice-with-andres-valdes-iamandresvaldes/

What's the difference between a traditional experience management and experience systems, how do you bridge the gap between the two – and why is today the day to get started? (Hint: The former CEOs of belly-up companies like Blockbuster or Sears could probably tell you the answer.)  Continuing last episode's conversation on all things Experience Ecosystem, Shawn Nason and Zack Hamilton keep the discussion going on why traditional experience management is struggling, how to make deeper customer connections your organization's North Star and the link between taking action and lasting brand loyalty.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Shawn Nason is an Experience Evangelist, as well as the Founder and CEO of MOFI, a human-obsessed boutique design firm passionate about reimagining Experience Ecosystems. In this interview, Shawn talks about humanizing the business across key touchpoints such as the customer experience, employee experience, and the digital experience. With a background in finance, Shawn connects the dots and justifies how investments in the experience can significantly reduce costs in turnover and marketing, resulting in boosts to both the top and bottom line of the business. Shawn also walks us through the Experience Journey Promise, which is different from a mission and vision statement, as it is directed internally toward employees, yet sensed by customers and it leads to building consistency, confidence, and trust in the business. When asked for his guest experience philosophy, Shawn says that you should strive to make every guest feel like a VIP.

Greg went to Rolling Stones Unzipped! Bomber game day! (1:40); City committee sides with Shawn Nason, votes to dismantle bus shelters in front of Kildonan Place over safety concerns (7:15); Travel mishaps, misadventures, and disasters! (15:45); Travel disaster - no luggage for two weeks...nor since her return! (21:00); More travel disasters (28:20); Couch Potatoes - Jurassic World, Top Gun Maverick follow up (Greg saw it, Couch Potatoes saw it again) (30:45); Gradual reopening starting in Manitoba's Whiteshell Provincial Park as flooding eases, and Barrier Bay Resort is pumped to welcome back guests! (38:35); Gab with Gabby! (44:40); Winning text on travel disasters (53:15); North Point Douglas Women's Centre support drive (56:55).  See omnystudio.com/listener for privacy information.

Amidst an obsession with data and benchmarking, many brands have forgotten that humans should be their north star. As the founder of experience design firm MOFI and a seasoned CX professional, we invited Shawn Nason to chat about rebuilding systems with a people-first approach, breaking down silos, and creating brand experiences for a neurodiverse audience. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Lots of people love reading trend reports; much fewer have a clue of what to do with what they're reading. That's where this week's guest comes in. Author, speaker, and futurist Daniel Burrus has built a worldwide reputation for his spot-on predictions about technology-driven change and its impact on the business world. In fact, he's named in hundreds of patents by people who got their ideas from his speaking and writing. Join the conversation as host Shawn Nason talks with Daniel about turning disruption into a choice, understanding the difference between hard trends and soft trends, and recognizing that there's more opportunity on planet Earth right now than there has ever been in human history. Learn more about your ad choices. Visit megaphone.fm/adchoices

Episode #85: Dan Gingiss Interviews Shawn Nason by Dan Gingiss

Join us this week as host Shawn Nason sits down with Ahmad Imam, an entrepreneur whose journey has taken him from pizza-shop dishwasher to being recognized as one of the top influencers to follow in 2021. As a presenter, host, edutainer, and highly regarded social media personality with over a million engaged followers, Ahmad speaks a message of empowerment and leads by example in his challenge to inspire shocking vulnerability in the business world. Covering topics from going against the grain to being the story that other people tell at the dinner table, Shawn and Ahmad are not afraid to blow up the traditional norms of leadership. Learn more about your ad choices. Visit megaphone.fm/adchoices

Maybe you've thought of yourself as a go-getter, but have you ever aspired to be a "go-giver"? Meet this week's guest, author, consultant, and business leader Bob Burg, who is on a mission to show people that the amount of money one makes is directly proportional to how many people they serve. For over 30 years, Bob has been successfully showing entrepreneurs, leaders, and sales professionals how to communicate their value and accelerate their referral business. Join the conversation between Bob and host Shawn Nason as they talk about winning by shifting focus from getting to giving, bringing immense value to others, and putting other people first. Learn more about your ad choices. Visit megaphone.fm/adchoices

This week's guest has been a disruptor since way before disruption was cool. Join in the conversation as host Shawn Nason talks all things disruption with author, podcaster, speaker, and consultant Charlene Li, founder of Altimeter, a disruptive analyst firm acquired in 2015 by Prophet. In her mission to help leaders and organizations thrive with disruption, Charlene shifts people's mindsets and behaviors to embrace disruption and change as a positive instead of negative. In this episode, the two disruptors talk about getting intimate at work, placing the customer prominently on your metrics dashboard, treating employees as collaborators instead of sheep, and making failure a part of your vocabulary.  Learn more about your ad choices. Visit megaphone.fm/adchoices

On this episode, host Shawn Nason sits down with Michael Schultz, founder of Infuse Hospitality, a one-stop solution for specialty food and beverage experiences, which operates more than 29 million square feet across North America. Obsessed with creating human-obsessed experiences, Schultz also founded Chicago-based Fairgrounds Craft Coffee & Tea, a first-of-a-kind cafe that offers a variety of craft coffee roasters, specialty teas, and fresh chef-made food all under one roof. Join the conversation as these two mavericks chat about the power of legacy, solving for the right problem, and understanding that their children are not any more important than anyone else's. Learn more about your ad choices. Visit megaphone.fm/adchoices

What do s'mores and Taylor Swift have to do with standing out as a maverick? Join this week's episode to find out as Shawn Nason talks with Billy Samoa Saleebey, CEO and co-founder of Podify, a podcast agency that provides production and promotion services to companies and individuals who want to create podcasts. Centered on human-obsessed business interactions, the two cover authentic conversations about going against the grain, asking the hard questions, embracing customer mindsets, and overcoming obstacles. Learn more about your ad choices. Visit megaphone.fm/adchoices

If LinkedIn ever names a chief inspiration officer, this week's guest, Rachel Beck, would be perfect for the job. With more than a quarter of a million followers, she fills her feed with words of encouragement that bring hope to her followers. As an international award-winning photographer and author, she seeks to inspire as many people as possible before she leaves the planet. Join in this week's conversation as host Shawn Nason talks with Rachel about maverick mindsets, using social media for good, and humanizing business relationships.  Learn more about your ad choices. Visit megaphone.fm/adchoices

“Be brave enough to embrace alone time.” – Mandy B. Anderson Today's featured bestselling author is wife, fellow #podcast host, TEDx Speaker, and Certified Life Coach & Leadership Coach, Mandy Anderson. Mandy and I talk about her book, “Dangerous Hope: Planting Something Meaningful in the Soil of Disappointment”, being ready for what you ask for, and more!!!   Key Thing's You'll Learn: Why hope is dangerous. Where Mandy gets her inspiration from. How faith plays a major role in Mandy's life.   Mandy's Site: http://www.mandybanderson.com/ Mandy's Books: https://www.amazon.com/Mandy-B.-Anderson/e/B099GQ7681?ref_=dbs_p_pbk_r00_abau_000000 Mandy's Podcast, “She Who Overcomes”: https://www.raymateam.com/podcasts/she-who-overcomes-podcast Mandy's TEDx Talk: https://www.youtube.com/watch?v=6r-tcOspJp8&ab_channel=TEDxTalks   The opening track is "Phoenix Rises" by Asis Galvin. Click on the following link to listen to the full track and cop the album. https://asisgalvin.bandcamp.com/track/phoenix-rises-mvc-3-theme-remix   You May Also Like…   #M2M Bonus – “From Disco Queen to Divine Angel” with Sister Dr. Jenna (@americameditate): https://www.goingnorthpodcast.com/m2m-bonus-from-disco-queen-to-divine-angel-with-sister-dr-jenna-americameditate/   Ep. 424 – “Thoughtfully Fit” with Darcy Luoma (@DarcyLuoma): https://www.goingnorthpodcast.com/ep-424-thoughtfully-fit-with-darcy-luoma-darcyluoma/   Ep. 444 – “Achieve with Grace” with Theresa Lambert: https://www.goingnorthpodcast.com/ep-444-achieve-with-grace-with-theresa-lambert/   Ep. 420 – “The UPside of Failure” with Tiana Sanchez (@likearealboss): https://www.goingnorthpodcast.com/ep-420-the-upside-of-failure-with-tiana-sanchez-likearealboss/   Ep. 389 – “Unshakable, Undaunted, & Undefeated” with Elizabeth Meyers (@thelizmeyers): https://www.goingnorthpodcast.com/ep-389-unshakable-undaunted-undefeated/   229 – “Unbroken” with Tajci Cameron (@TajciCameron): https://www.goingnorthpodcast.com/229-unbroken-with-tajci-cameron-tajcicameron/   Ep. 418 – “Breaking Free & Overcoming Self-Doubt” with Traci Duez (@traciduez): https://www.goingnorthpodcast.com/ep-418-breaking-free-overcoming-self-doubt-with-traci-duez-traciduez/   168 - "Spiral" with Amy Simpkins (@amylsimpkins): https://www.goingnorthpodcast.com/168-spiral-with-amy-simpkins-amylsimpkins/   151 - "The Superstar Paradox" with Keren Eldad (@CoachKeren): https://www.goingnorthpodcast.com/151-the-superstar-paradox-with-keren-eldad-coachkeren/   Ep. 372 – “The Grit Factor” with Shannon Huffman Polson (@ABorderLife): https://www.goingnorthpodcast.com/ep-372-the-grit-factor-with-shannon-huffman-polson-aborderlife/   Ep. 364 – “7 Deadly Thoughts” with Pastor Travis Hall (@PastorTHall): https://www.goingnorthpodcast.com/ep-364-7-deadly-thoughts-with-pastor-travis-hall-pastorthall/   Ep. 396 – “First Lead Yourself” with Stacey Ashley (@AshleyCoaching): https://www.goingnorthpodcast.com/ep-396-first-lead-yourself-with/   265 – “Hitting Rock Middle” with Sallie Holder (@SallieHolder17): https://www.goingnorthpodcast.com/265-hitting-rock-middle-with-sallie-holder-sallieholder17/   Ep. 369 – “Self Esteem Doesn't Come in a Bottle” with Kelly Falardeau (@kellyfalardeau): https://www.goingnorthpodcast.com/ep-369-self-esteem-doesnt-come-in-a-bottle-with-kelly-falardeau-kellyfalardeau/   276 – “Over My Dead Body” with Jen Gaudet (@jen_coaching): https://www.goingnorthpodcast.com/276-over-my-dead-body-with-jen-gaudet-jen_coaching/   42 - "Courage" with Christie Lindor (@MuseMece): https://www.goingnorthpodcast.com/42-courage-with-christie-lindor-musemece/   #GNPYear1 Bonus Episode 1 - "Giggles & Joy" with Ariane De Bonvoisin (@clickariane): https://www.goingnorthpodcast.com/gnpyear1-bonus-episode-1-giggles-joy-with-ariane-de-bonvoisin-clickariane/   Ep. 373.5 – “Business Secrets for Walking on Water” with Frank Zaccari (@FZaccari): https://www.goingnorthpodcast.com/ep-3735-business-secrets-for-walking-on-water-with-frank-zaccari-fzaccari/   Ep. 447 – “Crucible Leadership” with Warwick Fairfax (@CrucibleLeaders): https://www.goingnorthpodcast.com/ep-447-crucible-leadership-with-warwick-fairfax-crucibleleaders/   Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/   289 – “You're Absolutely Worth It” with Velera Wilson (@VeleraWilson): https://www.goingnorthpodcast.com/289-youre-absolutely-worth-it-with-velera-wilson-velerawilson/

“Be brave enough to embrace alone time.” – Mandy B. Anderson Today's featured bestselling author is wife, fellow #podcast host, TEDx Speaker, and Certified Life Coach & Leadership Coach, Mandy Anderson. Mandy and I talk about her book, “Dangerous Hope: Planting Something Meaningful in the Soil of Disappointment”, being ready for what you ask for, and more!!!   Key Thing's You'll Learn: Why hope is dangerous. Where Mandy gets her inspiration from. How faith plays a major role in Mandy's life.   Mandy's Site: http://www.mandybanderson.com/ Mandy's Books: https://www.amazon.com/Mandy-B.-Anderson/e/B099GQ7681?ref_=dbs_p_pbk_r00_abau_000000 Mandy's Podcast, “She Who Overcomes”: https://www.raymateam.com/podcasts/she-who-overcomes-podcast Mandy's TEDx Talk: https://www.youtube.com/watch?v=6r-tcOspJp8&ab_channel=TEDxTalks   The opening track is "Phoenix Rises" by Asis Galvin. Click on the following link to listen to the full track and cop the album. https://asisgalvin.bandcamp.com/track/phoenix-rises-mvc-3-theme-remix   You May Also Like…   #M2M Bonus – “From Disco Queen to Divine Angel” with Sister Dr. Jenna (@americameditate): https://www.goingnorthpodcast.com/m2m-bonus-from-disco-queen-to-divine-angel-with-sister-dr-jenna-americameditate/   Ep. 424 – “Thoughtfully Fit” with Darcy Luoma (@DarcyLuoma): https://www.goingnorthpodcast.com/ep-424-thoughtfully-fit-with-darcy-luoma-darcyluoma/   Ep. 444 – “Achieve with Grace” with Theresa Lambert: https://www.goingnorthpodcast.com/ep-444-achieve-with-grace-with-theresa-lambert/   Ep. 420 – “The UPside of Failure” with Tiana Sanchez (@likearealboss): https://www.goingnorthpodcast.com/ep-420-the-upside-of-failure-with-tiana-sanchez-likearealboss/   Ep. 389 – “Unshakable, Undaunted, & Undefeated” with Elizabeth Meyers (@thelizmeyers): https://www.goingnorthpodcast.com/ep-389-unshakable-undaunted-undefeated/   229 – “Unbroken” with Tajci Cameron (@TajciCameron): https://www.goingnorthpodcast.com/229-unbroken-with-tajci-cameron-tajcicameron/   Ep. 418 – “Breaking Free & Overcoming Self-Doubt” with Traci Duez (@traciduez): https://www.goingnorthpodcast.com/ep-418-breaking-free-overcoming-self-doubt-with-traci-duez-traciduez/   168 - "Spiral" with Amy Simpkins (@amylsimpkins): https://www.goingnorthpodcast.com/168-spiral-with-amy-simpkins-amylsimpkins/   151 - "The Superstar Paradox" with Keren Eldad (@CoachKeren): https://www.goingnorthpodcast.com/151-the-superstar-paradox-with-keren-eldad-coachkeren/   Ep. 372 – “The Grit Factor” with Shannon Huffman Polson (@ABorderLife): https://www.goingnorthpodcast.com/ep-372-the-grit-factor-with-shannon-huffman-polson-aborderlife/   Ep. 364 – “7 Deadly Thoughts” with Pastor Travis Hall (@PastorTHall): https://www.goingnorthpodcast.com/ep-364-7-deadly-thoughts-with-pastor-travis-hall-pastorthall/   Ep. 396 – “First Lead Yourself” with Stacey Ashley (@AshleyCoaching): https://www.goingnorthpodcast.com/ep-396-first-lead-yourself-with/   265 – “Hitting Rock Middle” with Sallie Holder (@SallieHolder17): https://www.goingnorthpodcast.com/265-hitting-rock-middle-with-sallie-holder-sallieholder17/   Ep. 369 – “Self Esteem Doesn't Come in a Bottle” with Kelly Falardeau (@kellyfalardeau): https://www.goingnorthpodcast.com/ep-369-self-esteem-doesnt-come-in-a-bottle-with-kelly-falardeau-kellyfalardeau/   276 – “Over My Dead Body” with Jen Gaudet (@jen_coaching): https://www.goingnorthpodcast.com/276-over-my-dead-body-with-jen-gaudet-jen_coaching/   42 - "Courage" with Christie Lindor (@MuseMece): https://www.goingnorthpodcast.com/42-courage-with-christie-lindor-musemece/   #GNPYear1 Bonus Episode 1 - "Giggles & Joy" with Ariane De Bonvoisin (@clickariane): https://www.goingnorthpodcast.com/gnpyear1-bonus-episode-1-giggles-joy-with-ariane-de-bonvoisin-clickariane/   Ep. 373.5 – “Business Secrets for Walking on Water” with Frank Zaccari (@FZaccari): https://www.goingnorthpodcast.com/ep-3735-business-secrets-for-walking-on-water-with-frank-zaccari-fzaccari/   Ep. 447 – “Crucible Leadership” with Warwick Fairfax (@CrucibleLeaders): https://www.goingnorthpodcast.com/ep-447-crucible-leadership-with-warwick-fairfax-crucibleleaders/   Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/   289 – “You're Absolutely Worth It” with Velera Wilson (@VeleraWilson): https://www.goingnorthpodcast.com/289-youre-absolutely-worth-it-with-velera-wilson-velerawilson/

What do liver and onions have to do with changing the world? According to this week's guest, there's a stronger connection than you might think. In this episode, host Shawn Nason talks with Cory Warfield (A.K.A. the “LinkedIn Growth Guy”) about wowing your customer, putting yourself out there, listening more than you talk, and developing work-life harmony. Driven by big problems that needed to be solved, Warfield's entrepreneurial career reflects an ongoing theme of constantly being called to step up and do a bit more.  Learn more about your ad choices. Visit megaphone.fm/adchoices

To kick off the sixth season of The Combustion Chronicles podcast, host Shawn Nason sits down with B2B influencer AJ James to dig into the never-dull world of business influencers. Join the conversation as James, chief growth officer and CEO of InfluencerActive and group CEO for innovation and growth at Trinity Consulting Services, discusses innovation and transformation through the lens of connection while engaging the power of rule breaking, constructive criticism, and believing in your ideas. Learn more about your ad choices. Visit megaphone.fm/adchoices

Interview by Chicke Fitzgerald of the Game Changer Network One of the Most Important and Surprising Business Books of the Year And it might just also change your life! What do dragons have to do with business? According to Shawn Nason, Robin Glasco, and Michael Harper, dragons belong in our daily work lives. In fact, they can be wonderful companions, even partners to travel with us on our career paths where challenges and even dangers often prevent us from becoming our best selves. In this most unique book —“Kiss Your Dragons” — you get to take a journey with three unique souls (Shawn, Robin, and Michael) and business leaders on a very rich and raucous journey. Your three guides open their hearts and speak their truth to assist you in looking at your workplace with new eyes. As the reader, you join the trio on a trip that embraces dragon lore, tales, and metaphors that make the journey exciting and illuminating. Throughout this book, you are invited into a lively discussion that feels like a cozy fireside chat as the trio address the big issue of creating radical relationships to change the way you work and live. The result? You will walk away with a new-found sense of self and a deeper commitment, more than ever, to live not just an ordinary, but a life that includes a special dragon that may well become your best friend. https://www.amazon.com/Kiss-Your-Dragons-Relationships-Heartsets/dp/1944027866/ref=sr_1_1?crid=1H63VYR6VFZR3&keywords=kiss+your+dragons+shawn+nason&qid=1639658452&sprefix=kiss+your+dragons%2Caps%2C202&sr=8-1&tag=thegamechange-20

In the world of business, it's all too easy to put profits over people and turn relationships into meaningless transactions. How might we flip the script and focus on humanizing business interactions by creating experiences that create significant revenue? Join host Shawn Nason as he examines the business case of creating people-first Experience Ecosystems with a panel of experts. Guests include Diane Magers, founder and chief experience officer at Experience Catalysts in Dallas, TX; Stacy Sherman, a keynote speaker, author, and podcaster; and Jeannie Walters, founder and chief experience officer of Experience Investigators. Learn more about your ad choices. Visit megaphone.fm/adchoices

What does putting on an amazing heavy metal show have to do with customer experience? According to this week's guest, pretty much everything. In this edgy episode, Shawn Nason sits down with award-winning author and speaker James Dodkins to get real about the power of relationships, designing for customer success, and acknowledging the role that fear plays in CX work. Learn more about your ad choices. Visit megaphone.fm/adchoices

How might we prepare for the new experience frontiers that will be here before we know it? On this episode, host Shawn Nason talks with three industry experts who dig into the role that digital technology plays in transforming our experience horizons. Guests include Jon Radoff, CEO of Beamable; Dr. Swati Mehta, director of quality and performance at Vituity; and Dov Hirsch, founder of ContinuumXR. Download Vituity's tips for making virtual visits "R.E.A.L." Learn more about your ad choices. Visit megaphone.fm/adchoices

From humanizing the patient experience to engaging as many industry disruptions as possible, this week's guest is no stranger to challenging the healthcare industry to think differently. Join host Shawn Nason and healthcare experience expert Beth Bierbower as they discuss how healthcare leaders can rethink their Experience Ecosystems by paying attention to what eighteen-year-olds are doing in their garages, looking for lost opportunities, and utilizing data in ways that create a better quality of life for the people they serve. Learn more about your ad choices. Visit megaphone.fm/adchoices

Nate Brown's conviction and energy for customer experience knows no bounds. As a CX executive and co-founder of the CX Accelerator, he relentlessly unleashes his expertise, boldness, and creativity on the challenges that prevent organizations from creating experiences that make people's lives better. Join us this week as host Shawn Nason sits down with Nate to wake up CX professionals, harness the voice of the customer, and challenge the status quo. Learn more about your ad choices. Visit megaphone.fm/adchoices

How are business leaders using experience design to keep up with the pace of change? On this episode, host Shawn Nason is joined by a panel of experts to talk about the role that experience design plays when innovation gets accelerated. Guests include Braden Kelley, customer experience and innovation solution director at HCL Technologies; Diane Stover-Hopkins, founder and CEO of ExPeers; and Michael Horn, senior strategist at Guild Education. Learn more about your ad choices. Visit megaphone.fm/adchoices

Lots of organizations talk about being customer centric; this week's guest actually makes customer centricity happen. Join the conversation as host Shawn Nason gets real with internationally recognized thought leader, keynote speaker, and author Annette Franz about focusing on the humans in Experience Ecosystems by putting customers in the center of the organization's discussions, decisions, and designs. Learn more about your ad choices. Visit megaphone.fm/adchoices

How do you create experiences so amazing that they're nothing short of magical? According to this week's guest, it all comes down to leadership. Join host Shawn Nason as he sits down with Lee Cockerell, former executive vice president of operations for the Walt Disney World Resort, to talk about the role that people-centric leadership plays in creating experiences that change people's lives. Learn more about your ad choices. Visit megaphone.fm/adchoices

On this week's episode, host Shawn Nason explores innovation and disruption through the lens of the investment world. Though sinking major money into the next big thing is never a sure bet, investing in innovation requires looking beyond the immediate return on investment to focus on creating a better world. Episode guests include Michael Lee, senior vice president of strategy and marketing at Innovation Minds; David Kepron, founder and owner of NXTLVL Experience Design; and Garnet Heraman, co-founder and managing partner of Aperture VC. Learn more about your ad choices. Visit megaphone.fm/adchoices

“Writing and speaking go hand in hand. If you write well, you're going to get speaking opportunities. If you speak well, you're going to get writing opportunities.” – Rick Chromey Today's featured author is Cultural Historian, Leadership Imagineer, and Inspirational Edu-trainer, Dr. Rick Chromey. Dr. Rick and I have a fun conversation about leadership, why current generational labels are more fluid than fixed, and more!!   Key Thing's You'll Learn: The technological generations born since 1900. The Power Needs and Primitive Needs of every human being. Why disagreements are ok. Especially as a writer. The 3 Mega Techs That Emerged in the Last 80 Years That Shifted Our Cultural Languages. How technology influences generational personality during our "coming of age" years.   Dr. Rick's Site: https://rickchromey.com/ Dr. Rick's Books: https://rickchromey.com/the-book-gentech/   The opening track is titled “Set Sail” by Sparks Dynamite. To cop the whole track, click the following link. https://planetastroproductions.bandcamp.com/track/set-sail-intro   You May Also Like…   93 - "Stories of Elders" with Veronica Kirin (@vmkirin): https://www.goingnorthpodcast.com/93-stories-of-elders-with-veronica-kirin-vmkirin/   Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/   Ep. 392 – “Chasing the Captain” with Terry Shepherd (@TheTShepherd): https://www.goingnorthpodcast.com/ep-392-chasing-the-captain-with/   Ep. 378 – “Writing Adventures with The Dialogue Doctor” with Jeff Elkins (@Jffelkins): https://www.goingnorthpodcast.com/ep-378-writing-adventures-with-the-dialogue-doctor-with-jeff-elkins-jffelkins/   Ep. 339 – “Destination North Pole: 5,000 km by Bicycle” with Gary Wietgrefe: https://www.goingnorthpodcast.com/ep-339-destination-north-pole-5000-km-by-bicycle-with-gary-wietgrefe/   193 – “The Quest For Purpose” with Dr. Ken Keis (@crgleader): https://www.goingnorthpodcast.com/193-the-quest-for-purpose-with-dr-ken-keis-crgleader/   Ep. 330 – “A Long Way from Ordinary” with Ann Charles (@AnnWCharles): https://www.goingnorthpodcast.com/ep-330-a-long-way-from-ordinary-with-ann-charles-annwcharles/   Ep. 319 – “The Hunter” with Jim Christina: https://www.goingnorthpodcast.com/ep-319-the-hunter-with-jim-christina/   Ep. 332 – “Her Perfect Life” with Hank Phillippi Ryan (@HankPRyan): https://www.goingnorthpodcast.com/ep-332-her-perfect-life-with-hank-phillippi-ryan-hankpryan/   168 - "Spiral" with Amy Simpkins (@amylsimpkins): https://www.goingnorthpodcast.com/168-spiral-with-amy-simpkins-amylsimpkins/   Ep. 373.5 – “Business Secrets for Walking on Water” with Frank Zaccari (@FZaccari): https://www.goingnorthpodcast.com/ep-3735-business-secrets-for-walking-on-water-with-frank-zaccari-fzaccari/   Ep. 336 – “The Radical Gospel” with Jayson Derowitsch (@JaysonDerowits1): https://www.goingnorthpodcast.com/ep-336-the-radical-gospel-with-jayson-derowitsch-jaysonderowits1/

“Writing and speaking go hand in hand. If you write well, you're going to get speaking opportunities. If you speak well, you're going to get writing opportunities.” – Rick Chromey Today's featured author is Cultural Historian, Leadership Imagineer, and Inspirational Edu-trainer, Dr. Rick Chromey. Dr. Rick and I have a fun conversation about leadership, why current generational labels are more fluid than fixed, and more!!   Key Thing's You'll Learn: The technological generations born since 1900. The Power Needs and Primitive Needs of every human being. Why disagreements are ok. Especially as a writer. The 3 Mega Techs That Emerged in the Last 80 Years That Shifted Our Cultural Languages. How technology influences generational personality during our "coming of age" years.   Dr. Rick's Site: https://rickchromey.com/ Dr. Rick's Books: https://rickchromey.com/the-book-gentech/   The opening track is titled “Set Sail” by Sparks Dynamite. To cop the whole track, click the following link. https://planetastroproductions.bandcamp.com/track/set-sail-intro   You May Also Like…   93 - "Stories of Elders" with Veronica Kirin (@vmkirin): https://www.goingnorthpodcast.com/93-stories-of-elders-with-veronica-kirin-vmkirin/   Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/   Ep. 392 – “Chasing the Captain” with Terry Shepherd (@TheTShepherd): https://www.goingnorthpodcast.com/ep-392-chasing-the-captain-with/   Ep. 378 – “Writing Adventures with The Dialogue Doctor” with Jeff Elkins (@Jffelkins): https://www.goingnorthpodcast.com/ep-378-writing-adventures-with-the-dialogue-doctor-with-jeff-elkins-jffelkins/   Ep. 339 – “Destination North Pole: 5,000 km by Bicycle” with Gary Wietgrefe: https://www.goingnorthpodcast.com/ep-339-destination-north-pole-5000-km-by-bicycle-with-gary-wietgrefe/   193 – “The Quest For Purpose” with Dr. Ken Keis (@crgleader): https://www.goingnorthpodcast.com/193-the-quest-for-purpose-with-dr-ken-keis-crgleader/   Ep. 330 – “A Long Way from Ordinary” with Ann Charles (@AnnWCharles): https://www.goingnorthpodcast.com/ep-330-a-long-way-from-ordinary-with-ann-charles-annwcharles/   Ep. 319 – “The Hunter” with Jim Christina: https://www.goingnorthpodcast.com/ep-319-the-hunter-with-jim-christina/   Ep. 332 – “Her Perfect Life” with Hank Phillippi Ryan (@HankPRyan): https://www.goingnorthpodcast.com/ep-332-her-perfect-life-with-hank-phillippi-ryan-hankpryan/   168 - "Spiral" with Amy Simpkins (@amylsimpkins): https://www.goingnorthpodcast.com/168-spiral-with-amy-simpkins-amylsimpkins/   Ep. 373.5 – “Business Secrets for Walking on Water” with Frank Zaccari (@FZaccari): https://www.goingnorthpodcast.com/ep-3735-business-secrets-for-walking-on-water-with-frank-zaccari-fzaccari/   Ep. 336 – “The Radical Gospel” with Jayson Derowitsch (@JaysonDerowits1): https://www.goingnorthpodcast.com/ep-336-the-radical-gospel-with-jayson-derowitsch-jaysonderowits1/

“Slow down to the speed of connection.” – David Wood Today's featured bestselling author is a former consulting actuary to Fortune 100 companies, tough conversations ninja, speaker, and Laser focus coach, David Wood. David and I talk about why the elephant isn't the only animal in the room and how to amplify genuine authenticity in your relationships.   Key Thing's You'll Learn: Why we should name mice instead of acknowledging the elephant in the room. Why and how artfully naming mice will help you gain more influence as a leader. Why we don't need to exterminate the mice we name. Even if there's an infestation. Why all mice are not negative.   David's Site: https://focus.ceo/ David's Book: https://focus.ceo/mouse/ David's FREE Gift: http://focus.ceo/giftoptin/ The Realness Project Nonprofit: https://www.authenticrelating.org/   The opening track is titled, “North Wind and the Sun” by Trevin P. to listen to the full track and download it, click the following link. https://compilationsforhumanity.bandcamp.com/track/north-wind-and-the-sun   You May Also Like… 211 – “Tough Conversations” with David Wood (@_playforreal): https://www.goingnorthpodcast.com/211-tough-conversations-with-david-wood-_playforreal/   288.5 (Host 2 Host Bonus) – “Choose the Right Mountain; Climb Faster!” with David Wood (@_playforreal): https://www.goingnorthpodcast.com/DavidWood2/   181 - "What You Focus On Grows" with Kim Ades (@kimades): https://www.goingnorthpodcast.com/181-what-you-focus-on-grows-with-kim-ades-kimades/   278.5 (Host 2 Host Bonus Ep.) – “Key Conversations for Leaders” with John Ryan (@keyconvo): https://www.goingnorthpodcast.com/2785-host-2-host-bonus-ep-key-conversations-for-leaders-with-john-ryan-keyconvo/   Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/   Ep. 402 – “The ASK Framework” with Carole Stizza (@relevant4you): https://www.goingnorthpodcast.com/ep-402-the-ask-framework-with/   Ep. 405 – “Leadership Lessons From The Pub” with Dr. Irvine Nugent (@irvinenugent): https://www.goingnorthpodcast.com/ep-405-leadership-lessons-from-the-pub-with-dr-irvine-nugent-irvinenugent/

“Slow down to the speed of connection.” – David Wood Today's featured bestselling author is a former consulting actuary to Fortune 100 companies, tough conversations ninja, speaker, and Laser focus coach, David Wood. David and I talk about why the elephant isn't the only animal in the room and how to amplify genuine authenticity in your relationships.   Key Thing's You'll Learn: Why we should name mice instead of acknowledging the elephant in the room. Why and how artfully naming mice will help you gain more influence as a leader. Why we don't need to exterminate the mice we name. Even if there's an infestation. Why all mice are not negative.   David's Site: https://focus.ceo/ David's Book: https://focus.ceo/mouse/ David's FREE Gift: http://focus.ceo/giftoptin/ The Realness Project Nonprofit: https://www.authenticrelating.org/   The opening track is titled, “North Wind and the Sun” by Trevin P. to listen to the full track and download it, click the following link. https://compilationsforhumanity.bandcamp.com/track/north-wind-and-the-sun   You May Also Like… 211 – “Tough Conversations” with David Wood (@_playforreal): https://www.goingnorthpodcast.com/211-tough-conversations-with-david-wood-_playforreal/   288.5 (Host 2 Host Bonus) – “Choose the Right Mountain; Climb Faster!” with David Wood (@_playforreal): https://www.goingnorthpodcast.com/DavidWood2/   181 - "What You Focus On Grows" with Kim Ades (@kimades): https://www.goingnorthpodcast.com/181-what-you-focus-on-grows-with-kim-ades-kimades/   278.5 (Host 2 Host Bonus Ep.) – “Key Conversations for Leaders” with John Ryan (@keyconvo): https://www.goingnorthpodcast.com/2785-host-2-host-bonus-ep-key-conversations-for-leaders-with-john-ryan-keyconvo/   Ep. 409 – “Kiss Your Dragons” with Shawn Nason (@manonfiresocial): https://www.goingnorthpodcast.com/ep-409-kiss-your-dragons-with-shawn-nason-manonfiresocial/   Ep. 402 – “The ASK Framework” with Carole Stizza (@relevant4you): https://www.goingnorthpodcast.com/ep-402-the-ask-framework-with/   Ep. 405 – “Leadership Lessons From The Pub” with Dr. Irvine Nugent (@irvinenugent): https://www.goingnorthpodcast.com/ep-405-leadership-lessons-from-the-pub-with-dr-irvine-nugent-irvinenugent/

Having served in executive leadership roles with some of the world's most recognizable companies, this week's guest brings a unique perspective to understanding the importance of human-first experiences. Join in the conversation this week as host Shawn Nason talks with Emily Chang, CEO of McCann Worldgroup China, to discuss culture and leadership as well as the role that social legacy plays in the business world. Learn more about your ad choices. Visit megaphone.fm/adchoices

“Titles don't mean anything. Actions mean everything.” – Shawn Nason Today's featured bestselling author is father, husband, former Walt Disney Imagineer, Experience Evangelist, and fellow podcast host, Shawn Nason. Shawn and I talk about giving your business a competitive advantage, 3 things leaders need to keep in mind, and more!!!   Key Thing's You'll Learn: How Shawn gained the nickname “Man on Fire” What's the difference between mindset and heart-set. What's the difference between a swarm and a tribe. Shawn's 3-Point Sermon for All Leaders to Consider   Shawn's Site: https://shawnnason.com/ Shawn's Book: https://www.amazon.com/s?i=digital-text&rh=p_27%3AShawn+Nason&s=relevancerank&text=Shawn+Nason&ref=dp_byline_sr_ebooks_1 Shawn's Podcast, “The Combustion Chronicles”: https://shawnnason.com/combustion-chronicles-episodes/   The opening song for this episode is titled, "Faith" by Marcus D. Cop the track through this link: https://wordisbond.bandcamp.com/track/faith   You May Also Like…   280 – “Architect of BEing” with Dr. Travis Fox (@travisfox360): https://www.goingnorthpodcast.com/280-architect-of-being-with-dr-travis-fox-travisfox360/   268.5 (Host 2 Host Special) – “The Mosaic” with Daniel Bruce Levin (@dannylevin): https://www.goingnorthpodcast.com/2685-host-2-host-special-the-mosaic-with-daniel-bruce-levin-dannylevin/   112 – “The Art of Making Things Happen” with Steve Sims (@SteveDSims1): https://www.goingnorthpodcast.com/112-the-art-of-making-things-happen-with-steve-sims-stevedsims1/   Ep. 378 – “Writing Adventures with The Dialogue Doctor” with Jeff Elkins (@Jffelkins): https://www.goingnorthpodcast.com/ep-378-writing-adventures-with-the-dialogue-doctor-with-jeff-elkins-jffelkins/   1 - "Burn the Box" with Shawn Purvis @shawnepurvis: https://www.goingnorthpodcast.com/1-burn-the-box-with-shawn-purvis-shawnepurvis/   Ep. 316 – “Ubuntu Leadership” with Dr. LaMarr Darnell Shields (@LaMarrDShields): https://www.goingnorthpodcast.com/ep-316-ubuntu-leadership-with-dr-lamarr-darnell-shields-lamarrdshields/   Ep. 373.5 – “Business Secrets for Walking on Water” with Frank Zaccari (@FZaccari): https://www.goingnorthpodcast.com/ep-3735-business-secrets-for-walking-on-water-with-frank-zaccari-fzaccari/   Ep. 364 – “7 Deadly Thoughts” with Pastor Travis Hall (@PastorTHall): https://www.goingnorthpodcast.com/ep-364-7-deadly-thoughts-with-pastor-travis-hall-pastorthall/   Ep. 370 – “Leadership That Rocks” with Jim Knight (@KnightSpeaker): https://www.goingnorthpodcast.com/ep-370-leadership-that-rocks-with-jim-knight-knightspeaker/   136 - "Leadership Development" with Kevin Wayne Johnson (@Writing4theLord): https://www.goingnorthpodcast.com/136-leadership-development-with-kevin-wayne-johnson-writing4thelord/   84 - "Innovation and Leadership" with Dr. Jeff Standridge: https://www.goingnorthpodcast.com/84-innovation-and-leadership-with-dr-jeff-standridge/   Ep. 405 – “Leadership Lessons From The Pub” with Dr. Irvine Nugent (@irvinenugent): https://www.goingnorthpodcast.com/ep-405-leadership-lessons-from-the-pub-with-dr-irvine-nugent-irvinenugent/   Ep. 343 – “Thrive” with Andrew Freedman (@afreedmanthrive): https://www.goingnorthpodcast.com/ep-343-thrive-with-andrew-freedman-afreedmanthrive/   144 - "Legends of The Grail" with Ayn Cates Sullivan (@AynCateSullivan): https://www.goingnorthpodcast.com/144-legends-of-the-grail-with-ayn-cates-sullivan-ayncatesullivan/

“Titles don't mean anything. Actions mean everything.” – Shawn Nason Today's featured bestselling author is father, husband, former Walt Disney Imagineer, Experience Evangelist, and fellow podcast host, Shawn Nason. Shawn and I talk about giving your business a competitive advantage, 3 things leaders need to keep in mind, and more!!!   Key Thing's You'll Learn: How Shawn gained the nickname “Man on Fire” What's the difference between mindset and heart-set. What's the difference between a swarm and a tribe. Shawn's 3-Point Sermon for All Leaders to Consider   Shawn's Site: https://shawnnason.com/ Shawn's Book: https://www.amazon.com/s?i=digital-text&rh=p_27%3AShawn+Nason&s=relevancerank&text=Shawn+Nason&ref=dp_byline_sr_ebooks_1 Shawn's Podcast, “The Combustion Chronicles”: https://shawnnason.com/combustion-chronicles-episodes/   The opening song for this episode is titled, "Faith" by Marcus D. Cop the track through this link: https://wordisbond.bandcamp.com/track/faith   You May Also Like…   280 – “Architect of BEing” with Dr. Travis Fox (@travisfox360): https://www.goingnorthpodcast.com/280-architect-of-being-with-dr-travis-fox-travisfox360/   268.5 (Host 2 Host Special) – “The Mosaic” with Daniel Bruce Levin (@dannylevin): https://www.goingnorthpodcast.com/2685-host-2-host-special-the-mosaic-with-daniel-bruce-levin-dannylevin/   112 – “The Art of Making Things Happen” with Steve Sims (@SteveDSims1): https://www.goingnorthpodcast.com/112-the-art-of-making-things-happen-with-steve-sims-stevedsims1/   Ep. 378 – “Writing Adventures with The Dialogue Doctor” with Jeff Elkins (@Jffelkins): https://www.goingnorthpodcast.com/ep-378-writing-adventures-with-the-dialogue-doctor-with-jeff-elkins-jffelkins/   1 - "Burn the Box" with Shawn Purvis @shawnepurvis: https://www.goingnorthpodcast.com/1-burn-the-box-with-shawn-purvis-shawnepurvis/   Ep. 316 – “Ubuntu Leadership” with Dr. LaMarr Darnell Shields (@LaMarrDShields): https://www.goingnorthpodcast.com/ep-316-ubuntu-leadership-with-dr-lamarr-darnell-shields-lamarrdshields/   Ep. 373.5 – “Business Secrets for Walking on Water” with Frank Zaccari (@FZaccari): https://www.goingnorthpodcast.com/ep-3735-business-secrets-for-walking-on-water-with-frank-zaccari-fzaccari/   Ep. 364 – “7 Deadly Thoughts” with Pastor Travis Hall (@PastorTHall): https://www.goingnorthpodcast.com/ep-364-7-deadly-thoughts-with-pastor-travis-hall-pastorthall/   Ep. 370 – “Leadership That Rocks” with Jim Knight (@KnightSpeaker): https://www.goingnorthpodcast.com/ep-370-leadership-that-rocks-with-jim-knight-knightspeaker/   136 - "Leadership Development" with Kevin Wayne Johnson (@Writing4theLord): https://www.goingnorthpodcast.com/136-leadership-development-with-kevin-wayne-johnson-writing4thelord/   84 - "Innovation and Leadership" with Dr. Jeff Standridge: https://www.goingnorthpodcast.com/84-innovation-and-leadership-with-dr-jeff-standridge/   Ep. 405 – “Leadership Lessons From The Pub” with Dr. Irvine Nugent (@irvinenugent): https://www.goingnorthpodcast.com/ep-405-leadership-lessons-from-the-pub-with-dr-irvine-nugent-irvinenugent/   Ep. 343 – “Thrive” with Andrew Freedman (@afreedmanthrive): https://www.goingnorthpodcast.com/ep-343-thrive-with-andrew-freedman-afreedmanthrive/   144 - "Legends of The Grail" with Ayn Cates Sullivan (@AynCateSullivan): https://www.goingnorthpodcast.com/144-legends-of-the-grail-with-ayn-cates-sullivan-ayncatesullivan/

According to customer experience expert Shep Hyken, there's a big difference between repeat customers and loyal customers. And, to be successful, companies have to know the difference. Join us this week as Shep, an in-demand keynote speaker and best-selling author, joins host Shawn Nason for a no-holds-barred conversation about loyalty killers, the importance of leadership and culture, and the launch of his new book, I'll Be Back: How to Get Customers to Come Back Again & Again. Learn more about your ad choices. Visit megaphone.fm/adchoices

The banking industry is at an interesting crossroads as it navigates the Experience Economy, the expectations of a mobile generation, and the uncertainties of the cryptocurrency frontier. How can banks leverage experience to stay relevant and competitive in a rapidly changing world? On this episode, host Shawn Nason explores experience design in the banking industry with Robin Beers, SVP of customer insights and experience design at Wells Fargo, Renee Pezzi, SVP and head of enterprise experience at Atlantic Union Bank, and Andrés Ospina, SVP and head of user-centered design at City National Bank. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Clued In, Lou is joined by Shawn Nason, CX isn't enough! Experience Evangelist from Disney Imagineer, Author, Speaker, Podcaster, Entrepreneur at MOFI, Neurodiversity Advocate, and Disruptor League.Lou and Shawn discuss the need for CX to move beyond a way of thinking or a series of activities within an organization focused on metrics. The goal is to build a system…an Experience Ecosystem that empowers all employees to understand the customer (who they are, what they desire, and more) to create distinct experiential value. Shawn's viewpoint was shaped by his years as Disney and at Humana during a time in which customer experience was a top priority.

No one shares an average experience; they share things they love and things they can't stand. When you create a remarkable experience for your customers, they become your best marketers. On this episode, host Shawn Nason sits down with international keynote speaker, author, and customer experience coach Dan Gingiss, who explains why creating remarkable customer experiences is a company's best option for their sales and marketing strategy. 1shALtponNScsHTyqd8m Learn more about your ad choices. Visit megaphone.fm/adchoices

There's a big difference between services and experiences, and according to this week's guest, companies who are not staging experiences are missing important revenue opportunities. In this episode, Joe Pine, internationally acclaimed speaker and bestselling author of The Experience Economy: Competing for Customer Time, Attention, and Money, joins host Shawn Nason to challenge leaders from all industries to rethink their approach to customer experience. Learn more about your ad choices. Visit megaphone.fm/adchoices

From launching her own business to making people's lives better by challenging the outdated conventions of customer experience (CX), Blake Morgan is no stranger to rejecting the status quo. In this episode, host Shawn Nason sits down with Blake to talk about CX trends, the importance of leadership, and the need to operationalize Experience Ecosystems™. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Shawn shares with us the secrets of putting the human at the center of everything he does, how to get large companies to authentically innovate, and most of all, why you need to be inspired by a cartoon to overcome your fear and kiss your dragons.Shawn Nason is the founder of Man On Fire & the Nason Group, which includes MOFI, the Disruptor League, TruthTellers, and The Pink Couch. He's a world recognized expert on both innovation and employee and customer experience. Previously, Shawn was the Chief Experience and Transformation Officer for Healthways and the Chief Innovation Officer for Xavier University. He also worked for six years at The Walt Disney Company. He's the author of the books The Power of Yes! In Innovation and Kiss Your Dragons: Radical Relationships and Bold Heartsets in Changing the World. He challenges the world around him to be fully present, get real, and knock down the barrier that separates the various compartments in their lives. In the world of health care, Shawn's on a mission to disrupt the status quo by daring changemakers to pour their hearts into their work while doubling down on a commitment to humanize the patient and employee experience. Like the charisma-filled revival preacher he once was, he's endlessly searching for the next situation to stir up, inspire, and make sure will never be the same. When he's not out causing trouble in the world, Shawn's at home with his wife, daughter, son, and two dogs. Unless of course he's traveling to Lexington to cheer on his beloved Kentucky Wildcats to win yet another national championship.Silicon Valley based company Innovation Minds takes a crucial step in helping  solve the new challenges of the post-pandemic global workplace by launching this podcast, in which we interviews a diverse offering of business leaders from around the planet on how to use innovation to engage the workforce, as well as how to innovate engagement using technologies like artificial intelligence and machine learning to humanize relationships in the new distributed workplace.Innovation Minds is a leader in using AI-driven technology to engage employees through their philosophy of Innovation At the Edge, and decided to launch this podcast to promote the urgent need for engagement at this delicate time.Guests for our first season include corporate HR leads, world-class consultants, best-selling authors, and employee engagement and innovation experts working across a wide range of industries: Clint Pulver, Themba Chakela Jamie NotterMaddie Grant Delano Johnson Shawn Nason Luke Jamieson Coonoor Behal Jeff Tobe Niven Postma Adriana Bokel Herde Sindhu Joseph and Dickson TangYou can read more about our season one guests at our website, and sign up for reminders to make sure you never miss an episode. 

From the paralyzing impact of fear to the limitations caused by a scarcity mindset, dragons everywhere are holding us back. To wrap up the Kiss Your Dragons mini-series, we join authors Shawn Nason, Robin Glasco, and Michael Harper as they dig into the obstacles that prevent all of us from being the people that the world needs us to be and examine the lasting impact that dragon kissing has had on their work, their relationships, and their lives. Learn more about your ad choices. Visit megaphone.fm/adchoices

Claiming to be customer-centric has become a throwaway buzzword for lots of organizations. On this episode of the Kiss Your Dragons mini-series, authors Shawn Nason, Robin Glasco, and Michael Harper explore the transformative power of heartsets in challenging us to rethink our approach to and relationships with the business world. Join us for a blunt conversation about putting people first, leading with love, and connecting our minds and hearts.   Learn more about your ad choices. Visit megaphone.fm/adchoices

They say, “your vibe attracts your tribe,” but your tribe ain't your swarm. On this episode of the Kiss Your Dragons miniseries, authors Shawn Nason, Robin Glasco, and Michael Harper discuss how to build truly effective swarms in your workplace and community and how to navigate the messiness that comes with the territory. Learn more about your ad choices. Visit megaphone.fm/adchoices

Ready to get radical? As our Kiss Your Dragons journey continues, authors Shawn Nason, Robin Glasco, and Michael Harper examine the challenges they've overcome and the lessons they've learned by embracing the messy, radical relationships they have with each other and the world around them. Spoiler Alert: If you're convinced that you already have radical relationships in your life, you may need to reconsider after listening to this episode!  Learn more about your ad choices. Visit megaphone.fm/adchoices

Living Your Values with Shawn, Michael, Barry and Darius on Thriving Entrepreneur hosted by Steve Kidd It is so easy to have values, beliefs and then never really living them out. It can be so much easier to focus on what is wrong than achieving the what is right that is often right in front of us. Can we spend each day living our values. Shawn Nason and Michael Harper share from them #1 International Best Selling Book “Kiss Your Dragons: Radical Relationships, Bold Heartsets, Changing the World” how we can begin approaching both live and work by knowing and living and adopting a life that comes from our heartset and as importantly how to be open and accepting of others heartset as well. Barry Habib talks about his book “Money in the Streets” and shows us how we can capitalize on opportunities. He teaches us how to see the opportunities and how to make use of them in our life. Darius Mirshahzadeh's book “Core Value Equation” brings us back to the concept of living our values. What are the things we value and how do we express them every day As we define and live our values and we give other spaces to life theirs as well we all grow together. Join Steve and his guest as we talk about Living Your Values today on Thriving Entrepreneur.

Every journey starts with a single step, or in this case, a single page. Join us for another episode of the Kiss Your Dragons miniseries, as authors Shawn Nason, Robin Glasco, and Michael Harper discuss what compelled them to turn their mindsets and heartsets into a book and why they're on a journey to challenge people and organizations to rethink their day-to-day interactions. Learn more about your ad choices. Visit megaphone.fm/adchoices

What do dragons have to do with business? I have no idea, but Shawn Nason certainly does, because he wrote the book on it. Tonight LIVE at 9pm EDT, we'll discuss this and some of his very meaty thought starters like Radical Relationships, Disruptive Giving and bringing the everyone together. In this day and age, the likely response to the final point would be, “yeah, good luck with that!” I'm excited for Shawn to prove us all wrong! As I countdown to my open-heart surgery, I'd love to invite you to support myself, my work and the show at rally.io/creator/JAFFE. There are a series of participation and reward levels all connected with and integrated into the show (and yes, there'll be an NFT as well!) Learn more about your ad choices. Visit megaphone.fm/adchoices

In the book, Kiss Your Dragons: Radical Relationships, Bold Heartsets, and Changing the World, Shawn Nason, Robin Glasco, and Michael Harper challenge readers to live and work differently by embracing a powerful set of mindsets and heartsets. In this first episode of the Kiss Your Dragons mini-series, the three authors sit down to discuss the mindset that is most important to each of them. Learn more about your ad choices. Visit megaphone.fm/adchoices

It is so easy to have values, beliefs and then never really living them out. It can be so much easier to focus on what is wrong than achieving the what is right that is often right in front of us. Can we spend each day living our values. Shawn Nason and Michael Harper share from them #1 International Best Selling Book “Kiss Your Dragons: Radical Relationships, Bold Heartsets, Changing the World” how we can begin approaching both live and work by knowing and living and adopting a life that comes from our heartset and as importantly how to be open and accepting of others heartset as well. Barry Habib talks about his book “Money in the Streets”  and shows us how we can capitalize on opportunities. He teaches us how to see the opportunities and how to make use of them in our life. Darius Mirshahzadeh's book “Core Value Equation” brings us back to the concept of living our values. What are the things we value and how do we express them every day   As we define and live our values and we give other spaces to life theirs as well we all grow together. Join Steve and his guest as we talk about Living Your Values today on Thriving  Entrepreneur.

The Real Deal With Retail Health Shawn Nason has had a front-row seat to watching retail health unfold. That’s why he remains hopeful that today’s biggest players can continue the journey they’ve started and build a more consumer-first experience around cost and convenience. We’re not going to do away with hospitals, but let’s make sure we have people in the hospital for the right reason. Jared and Zain have a lot to share along the way on how retail can respond and what comes next. All that, plus the Flava of the Week about the lack of action among legacy health systems. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Mike Montague interviews Shawn Nason on How to Succeed at Radical Relationships. Shawn Nason, founder & CEO of the Nason Group ecosystem (MOFI, Disruptor League, TruthTellers, and The Pink Couch), lives his life with a commitment to make everyone he meets a part of his family. Armed with the gift of discernment, he has the uncanny ability to walk alongside people as they struggle to connect with their deepest passions and engage their most debilitating demons. He challenges the world around him to be fully present, get real, and knock down the barrier that separates the various compartments in their lives.   Find Kiss Your Dragons at: https://www.amazon.com/Kiss-Your-Dragons-Relationships-Heartsets-ebook/dp/B08QPLN3GQ    Find Shawn at: https://shawnnason.com/    In this episode: The best attitude, behavior, and technique on how to succeed at radical relationships What are radical relationships What does it mean to kiss your dragons Five mindsets Your “heart sets” Use HITL How Shawn defines success Shawn's favorite quote Podcast: https://howtosucceed.libsyn.com/ iTunes: https://itunes.apple.com/us/podcast/how-to-succeed-podcast-by/id1097591566 Spotify: https://open.spotify.com/show/00JoVzRtMzmQB5Ae5RWWQZ   The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe.   Find white papers, webinars, and more in our free Sandler E-Learning Library: https://www.sandler.com/sell   Don't forget to subscribe and leave us a comment!

Mike Montague interviews Shawn Nason on How to Succeed at Radical Relationships. Shawn Nason, founder & CEO of the Nason Group ecosystem (MOFI, Disruptor League, TruthTellers, and The Pink Couch), lives his life with a commitment to make everyone he meets a part of his family. Armed with the gift of discernment, he has the uncanny ability to walk alongside people as they struggle to connect with their deepest passions and engage their most debilitating demons. He challenges the world around him to be fully present, get real, and knock down the barrier that separates the various compartments in their lives.   Find Kiss Your Dragons at: https://www.amazon.com/Kiss-Your-Dragons-Relationships-Heartsets-ebook/dp/B08QPLN3GQ    Find Shawn at: https://shawnnason.com/    In this episode: The best attitude, behavior, and technique on how to succeed at radical relationships What are radical relationships What does it mean to kiss your dragons Five mindsets Your “heart sets” Use HITL How Shawn defines success Shawn's favorite quote Podcast: https://howtosucceed.libsyn.com/ iTunes: https://itunes.apple.com/us/podcast/how-to-succeed-podcast-by/id1097591566 Spotify: https://open.spotify.com/show/00JoVzRtMzmQB5Ae5RWWQZ   The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe.   Find white papers, webinars, and more in our free Sandler E-Learning Library: https://www.sandler.com/sell   Don't forget to subscribe and leave us a comment!

Mike Montague interviews Shawn Nason on How to Succeed at Radical Relationships. Shawn Nason, founder & CEO of the Nason Group ecosystem (MOFI, Disruptor League, TruthTellers, and The Pink Couch), lives his life with a commitment to make everyone he meets a part of his family. Armed with the gift of discernment, he has the uncanny ability to walk alongside people as they struggle to connect with their deepest passions and engage their most debilitating demons. He challenges the world around him to be fully present, get real, and knock down the barrier that separates the various compartments in their lives.   Find Kiss Your Dragons at: https://www.amazon.com/Kiss-Your-Dragons-Relationships-Heartsets-ebook/dp/B08QPLN3GQ    Find Shawn at: https://shawnnason.com/    In this episode: The best attitude, behavior, and technique on how to succeed at radical relationships What are radical relationships What does it mean to kiss your dragons Five mindsets Your “heart sets” Use HITL How Shawn defines success Shawn’s favorite quote Podcast: https://howtosucceed.libsyn.com/ iTunes: https://itunes.apple.com/us/podcast/how-to-succeed-podcast-by/id1097591566 Spotify: https://open.spotify.com/show/00JoVzRtMzmQB5Ae5RWWQZ   The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe.   Find white papers, webinars, and more in our free Sandler E-Learning Library: https://www.sandler.com/sell   Don't forget to subscribe and leave us a comment!

May 11, 2021 Egg Disruptor David Radlo and Disruptor Shawn Nason

Shawn Nason has had a front-row seat to watching retail health unfold. That’s why he remains hopeful that today’s biggest players can continue the journey they’ve started and build a more consumer-first experience around cost and convenience. We’re not going to do away with hospitals, but let’s make sure we have people in the hospital for the right reason. Jared and Zain have a lot to share along the way on how retail can respond and what comes next. All that, plus the Flava of the Week about the lack of action among legacy health systems. Check out the Combustion Chronicles Podcast and Shawn’s book Kiss Your Dragons. Shout-out to the Shift.Health Content Network for spreading the awesome, yo! See acast.com/privacy for privacy and opt-out information.

Join Shalom Klein on his weekly radio show, Get Down To Business with guests: Shawn Nason Kristen Cox Matthew Morales Christina Hynes Mesco

Powerful relationships are the currency of your career and life. Yet where do you start? Shawn Nason, founder & CEO of MOFI, the Nason Group ecosystem, author of Kiss Your Dragons: Radical Relationships, Bold Heartsets, & Changing the World, and host of The Combustion Chronicles podcast, believes you need to look at the relationships that might even scare you and go for them anyway. In the process, you will transform yourself, your career, and your organization. In this CareerCast, Shawn shares his approach to creating greater success, happiness, and positive impact when you prepare for the challenge.

To kick off season four, we flip the script and put host Shawn Nason in the guest seat. That's right: the unapologetic founder of Man on Fire and the Nason Group ecosystem (MOFI, Disruptor League, Truth Tellers, and The Pink Couch) will be the focus of the conversation for a change. It'll be a unique opportunity to get inside the mind of this insanely creative disruptor and strategy expert who often gets pegged as a “corporate pastor” because he can't help but take care of other people. Join Shawn and guest host Michael Harper as they explore the origins of The Combustion Chronicles podcast, the disruptive mindsets that are the foundation of their work, and what it really means to kiss your dragons. (Spoiler alert: it's a good thing!) Download the executive summary for this episode at manonfire.co. Learn more about your ad choices. Visit megaphone.fm/adchoices

Brett's played some solid rounds of golf this year. Monday vs Shawn Nason was not one of them. (1:30); Parent Sarah says kids can fake being sick to get sent home from school, no questions asked (7:40); Which store do you wish was still around? (17:30); How does patio season look this Fall for restaurants desperate to stay open and keep people coming in? (22:55); Some of the stores you miss (31:00); RCMP still catching drivers at ridiculous speeds (32:10); The winning text on stores we miss (40:40); More on school and sick days, and closing the chat on stores we miss (44:15).