Podcasts about digital front door

In an era where technology seamlessly integrates into every aspect of our lives, the intersection of healthcare and technology has given rise to innovative solutions that are transforming how we manage and interact with our health. Highmark's Digital Front Door is a prime example of such innovation, and it's reshaping the way millions access health services. * Jonathan Kersting, of the Pittsburgh Technology Council, welcomes Stacey Byers, Senior Vice President of Experience Design at Highmark to delve into the groundbreaking work being done to revolutionize healthcare access through Highmark's Digital Front Door app.  Imagine an app that acts as a personalized health companion, one that simplifies scheduling appointments, unearths hidden benefits, and provides secure data handling. Byers details how Highmark's Digital Front Door does just that, merging healthcare with cutting-edge technology to create a comprehensive health ecosystem. This innovation connects members to mental health services, virtual care solutions, wellness programs, and personalized recommendations, all within a seamless digital interface. By emphasizing user-centric design, Highmark has managed to onboard 1.2 million users within just a year. This rapid adoption highlights the pressing need for simplicity in healthcare access and underscores the app's ability to cater to a diverse user base, from tech-savvy professionals to seniors needing extra support. Byers reveals the challenges of modernizing healthcare experiences, which often involve different apps, login credentials, and fragmented experiences. By leveraging their living health strategy initiated in 2020, Highmark decided to create a comprehensive digital solution that combines these disparate elements under a single digital front door. Highmark aims to streamline experiences, from discovering medical benefits to accessing virtual care, reducing administrative headaches, and empowering users to take control of their health journey. It's about making healthcare less burdensome and more accessible, enabling members to focus on wellness rather than paperwork. 

Today, we're diving into a topic that's transforming the way healthcare practices grow and thrive: the digital front door. In a world where convenience and technology reign supreme, staying ahead of the curve isn't just about embracing change; it's about survival. Patients today expect seamless, efficient interactions with their healthcare providers, and the costs of not keeping up with these expectations can be enormous—financially, reputationally, and even in terms of team morale.Let's start by exploring the costs of falling behind. Imagine this: a patient tries to book an appointment with your clinic. They navigate a clunky website, struggle to find the right contact information, and after 15 minutes of frustration, they give up and move on to another provider who offers online scheduling. You've just lost a potential patient before they even stepped through the door. These kinds of inefficiencies add up, and over time, they can erode your practice's bottom line.But it's not just about money. Practices that rely on outdated processes often experience a cascade of negative consequences. Staff members become overwhelmed, trying to compensate for inefficient systems with manual workarounds. Morale dips, turnover increases, and the overall patient experience suffers. A disorganized practice leads to longer wait times, missed follow-ups, and dissatisfied patients who are quick to share their negative experiences online.Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill's company, Health e Practices' website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com  Purchase your copy of Jill's book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig's website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

Chatbots at the Digital Front Door: Transforming the Patient Experience at MUSC On this episode Crystal Broj, Enterprise Chief Digital Transformation Officer at the Medical University of South Carolina talks to host Ben Hilmes about how MUSC is pioneering innovations in healthcare delivery. From pushing AI and its capabilities for tools such as voice bots to streamlining patient access to care to implementing robotic process automation to optimize workflow, Crystal has tons of insight into how MUSC is improving its services. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

In this episode of FedBiz'5, host Bobby Testa delves into a crucial yet often overlooked topic for businesses looking to break into or expand within the government marketplace: online visibility and a dedicated government landing page.Imagine you've invested time and resources to win federal contracts, but the agencies you're pitching to can't easily find relevant information about your business. Sound familiar? That's where a government landing page comes in—acting as your digital front door to federal opportunities. Bobby explains how this specialized page serves as a centralized hub, showcasing your capabilities, past performance, and value proposition tailored specifically to government clients. He discusses how an optimized landing page not only boosts your credibility but also improves accessibility and search engine visibility, making it easier for government buyers to find and evaluate your business.Tune in to learn exactly what content to include on your landing page, from core competencies and success stories to certifications and quick contact info, and discover how a well-crafted government landing page can be the difference between securing a federal contract or being overlooked. Bobby's insights make it simple for contractors of all experience levels to create an impactful online presence that opens doors to federal opportunities.Listen now to discover why a government landing page is essential for any business looking to succeed in government contracting, and make it your business's next strategic investment!Stay Connected: Signup for our Once-Monthly "Contractor Chronicle" Newsletter Follow Us on Facebook Follow Us on LinkedIn

In this episode, Brian Zimmerman from Becker's Healthcare sits down with Maigari Jinkiri, VP Business Development at Celebrus, to discuss the evolving concept of the digital front door in healthcare. They delve into the challenges healthcare organizations face in implementing digital strategies, explore effective patient communication tactics, and discuss the future of patient-centered marketing.This episode is sponsored by Celebrus.

Piotr Orzechowski, CEO of Infermedica, works with health insurance companies, technology partners, public payers, and ministries of health to provide digital care navigation tools that enhance the patient experience with a healthcare provider. The highlight is the development of digital front door technology to support patients in finding appropriate care. Using an AI-powered care interface, symptoms can be evaluated, questions answered, and guidance offered for care options including self-care at home. When appropriate, AI-based decision support tools guide nurses through phone conversations to triage and determine immediate actions that should be taken. Piotr explains, "We have developed a clinically validated symptom-checking tool powered by AI. I will explain it in a second. But most importantly, it's curated by a team of 50 physicians. So, every single day, our group of doctors performs different tasks related to clinical validation and content updates, and using this content, we create probabilistic models that try to resemble the way doctors would triage patients." "We've spent more than 12 years of joint work between our medical teams, data scientists, and algorithm developers to establish one of the most versatile and accurate probabilistic models for current primary diseases. We currently have more than 120,000 hours of doctors who work on this medical content that's behind our technology." "The way it works is that there are two main use cases and two main ways we provide our technology, and it's very straightforward. The first approach is we have a patient-facing app. So when you are feeling unwell, or maybe somebody in your family is feeling unwell, we guide you through a very simple process. You can provide your demographics, basic risk factors and chief complaints, and based on that, we engage in a sequence of questions to learn more about underlying causes. So, if you ever played 20 Questions, this is more like a 20-question flow, but, of course, for medical problems. After about 10 to 15 questions, our AI engine knows enough to propose the right triage level and even the most likely conditions." #Infermedica #DigitalHealth #DigitalHealthcare #HealthCareAI #DigitalFrontDoor #PatientEngagement #Triage #CallCenter #SymptomChecker #HealthTech Infermedica.com Listen to the podcast here

Piotr Orzechowski, CEO of Infermedica, works with health insurance companies, technology partners, public payers, and ministries of health to provide digital care navigation tools that enhance the patient experience with a healthcare provider. The highlight is the development of digital front door technology to support patients in finding appropriate care. Using an AI-powered care interface, symptoms can be evaluated, questions answered, and guidance offered for care options, including self-care at home. When appropriate, AI-based decision support tools guide nurses through phone conversations to triage and determine immediate actions that should be taken. Piotr explains, "We have developed a clinically validated symptom-checking tool powered by AI. I will explain it in a second. But most importantly, it's curated by a team of 50 physicians. So, every single day, our group of doctors performs different tasks related to clinical validation and content updates, and using this content, we create probabilistic models that try to resemble the way doctors would triage patients." "We've spent more than 12 years of joint work between our medical teams, data scientists, and algorithm developers to establish one of the most versatile and accurate probabilistic models for current primary diseases. We currently have more than 120,000 hours of doctors who work on this medical content that's behind our technology." "The way it works is that there are two main use cases and two main ways we provide our technology, and it's very straightforward. The first approach is we have a patient-facing app. So when you are feeling unwell, or maybe somebody in your family is feeling unwell, we guide you through a very simple process. You can provide your demographics, basic risk factors and chief complaints, and based on that, we engage in a sequence of questions to learn more about underlying causes. So, if you ever played 20 Questions, this is more like a 20-question flow, but, of course, for medical problems. After about 10 to 15 questions, our AI engine knows enough to propose the right triage level and even the most likely conditions." #Infermedica #DigitalHealth #DigitalHealthcare #HealthCareAI #DigitalFrontDoor #PatientEngagement #Triage #CallCenter #SymptomChecker #HealthTech Infermedica.com Download the transcript here

The fear of judgment or disapproval is one of the biggest hurdles people face when seeking mental health and substance abuse treatment. Highmark Inc., a Blue Cross Blue Shield health and wellness organization, is helping break that stigma with innovative solutions. One of those solutions is a "digital front door," which allows members to interact with their benefits privately, assess their symptoms, and connect with care providers virtually. Child and adolescent psychiatrist Dr. Melissa Perry and Demetrios Marousis, director of behavioral health at Highmark, Inc., join us to share their insights into Highmark's mission and its efforts to address the pressing issues in mental health and substance abuse treatment through technology, partnerships, and compassionate care.  Watch to learn about Highmark's work to improve care for patients who struggle with substance abuse, the challenges of care delivery, the importance of health care literacy, and why they think technology is the biggest opportunity in health care.

The KLAS Research report on Global Patient Engagement 2024 found that healthcare organizations outside the US are investing in patient portals, digital front door experiences (self-scheduling and self check-in) and virtual care/patient monitoring. Healthcare IT Today sat down with Everton Santos, Vice President of International at KLAS Research to hear his insights on this report from KLAS. Learn more about KLAS at https://klasresearch.com/ Find more great health IT content at https://www.healthcareittoday.com/

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Jennifer MacGregor, Vice President of Digital Patient and Provider Experience at Fraser Health in British Columbia, Canada, about the "Developing AI Copilots for Healthcare Efficiency, Launching Fraser's Digital Front Door, Why Being Kind Doesn't mean Being Nice, and more..."

In this episode of the HealthLeaders Podcast, we're joined by Eduardo Benitez and Pam Barker from Ochsner Health to discuss the system's digital front door strategy, features of its patient portal, and cybersecurity efforts.

Many health systems realize that to meet the modern digital healthcare consumer, they need to embrace a “digital first” strategy. In this episode, hosts Chris Boyer and Reed Smith discuss the key elements a “digital first” company, how this relates to a Digital Front Door strategy, and then outline the change elements needed to propel organizations to prioritize digital in their operational, clinical and experience efforts. Learn more about your ad choices. Visit megaphone.fm/adchoices

Having a reputation management strategy is no longer just about collecting good reviews. It's about understanding and implementing the technology that can streamline this process and provide insightful data for continuous improvement–ultimately delivering patients through your digital front door. In the first part of  DrMarketingTips' reputation management series for medical practices, we explored new trends, improving reviews, and what data matters most in practice reputation management. In this second part, co-hosts Jennifer and Corey share advanced strategies and tools that medical practices can use to easily monitor, track, and improve their reputation scores and patient-reported outcomes.Take a deeper look at leveraging technology in reputation management for your practice and see how just a few tools can significantly impact your practice's digital presence for the better. What You'll Learn in This Episode:Integrating Star Ratings in Ads: Discover the impact of linking your Google star ratings to your digital ads and how it can set you apart from competitors in search results.Automating Review Solicitation: Understanding the importance of automating the review solicitation process and its role in generating frequent, fresh reviews which are favored by search engines.Analyzing Competitive Data: Learn about your competitors' data and get valuable insights for strategizing your own reputation management.Patient-Reported Outcomes: See how to increase patient engagement through digital surveys and how they can be used for internal improvements and external marketing.The Importance of Net Promoter Score (NPS): Get insights into how NPS scores can be used as a differentiator and a tool for continuous improvement.Google Seller Ratings: Explore how integrating Google seller ratings can enhance your ad visibility and provide social proof to prospective patients.Innovative Uses of Patient Feedback: How to effectively utilize patient feedback not just for reputation management, but also for improving patient experiences and even in recruitment strategies.

Though health systems talk about what they want their "digital front door" to look like, the reality is they usually have many; none of which provide the same experience. That's because often their individual hospitals, departments, service lines and physician practices -- especially those recently acquired -- have their own digital front doors, if they have one at all. For some, this may simply consist of a web site; for others, it may be a dedicated portal; while for a rare few, it can be a specialized mobile-native app with lots of functionality. The problem lies in the uneven patient experience this provides within a health system when someone who has interacted with a high-touch area later interacts with one at the other end of the spectrum. In this timely webinar, we'll hear from leaders who are working hard to reduce the disparate avenues of entry into their organizations so patients have a more consistent and compelling digital front door experience. Source: Strategies for Moving Towards a Uniform Digital Front Door Experience on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Have you googled your medical practice lately? Is your profile and map location accurate? What else could you do to direct patients to your practice so they see your glowing reviews? In part 1 of our reputation management series for medical practices, co-hosts Jennifer and Cory walk you through improving reputation management especially for today's digital audience.Did you know that 40% of patients won't visit your practice if your data is wrong? It could be because your website link has a 404 or your pin location is wrong. This episode sheds light on the intricate balance between actual patient reviews and accurate online data and the impact of these elements on a practice's reputation in the digital world.

In a new episode of the pharmaphorum podcast, host Nicole Raleigh speaks with Dr Brigham Hyde, co-founder and CEO of Atropos Health, and Ardy Arianpour, co-founder and CEO of SEQSTER, about their latest partnership, with its goal of personalised registries and the notion of the digital front door for patient information.

The term “digital front door” is defined differently by each healthcare organization. Some see it as everything up to the point where a patient books an appointment. Others extend the definition to include all the post-appointment interactions. Swaay.Health sat down with Jeff Stewart, Vice President of Strategic Marketing at CHRISTUS Health to explore various aspects of the digital front door, including how they define that term, what Marketing's role should be, and which technologies should be considered. Learn more about CHRISTUS Health at https://www.christushealth.org/ Find more healthcare marketing stories at https://swaay.health

In this episode of Talking HealthTech, host Nathan Moore talks with Nicole Nixon, CEO of Five Faces. They discuss Nicole's diverse background in the Royal Australian Air Force, entertainment, manufacturing, and business turnaround, and how these experiences have shaped her approach to leading Five Faces. They also delve into the concept of the digital front door in healthcare and how it improves patient access to care. Nicole shares insights on how Five Faces managed the shift to focus on patient experience during the COVID-19 pandemic and the role of technology in facilitating this change. They also explore why the healthcare industry is increasingly embracing digital technologies and the driving factors behind this trend.Key Takeaways:

This week, Carmelo Insalaca is Steve Roest's guest on the show. Carmelo is CEO and founder of Rapid Health, one of the next generation of digital front door services that have followed in the wake of Babylon Health. Steve and Carmelo get straight into the recent damning exposee of Babylon and dig into how Rapid Health has achieved a major step up in efficiency for GPs while maintaining clinical standards - and avoiding the pitfalls that caught up with other services.

August 18, 2023: Drex DeFord and Wes Wright and Bill, members of the former healthcare CIO club, sit down for a wide ranging discussion. Delving into the challenging dynamics faced by IT leaders within the healthcare sector, they discuss navigating the constantly evolving landscape of technology and demonstrating a steadfast vision for the future, even in the face of resistance from various stakeholders. How can we enhance the Digital Front Door in a way that truly aids in patient experience? Do Patients truly know where their data is or if it is safe? What are the necessary traits for a successful CIO? How can CIOs ensure a synergistic relationship with their bosses, and why is this crucial for organizational success?Key Points:Digital Front DoorPatient Data SafetyCIO characteristicsAs healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register HereSubscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

July 31, 2023: Robbie Hughes, CEO and Founder of Lumeon joins Bill for the news. How can the healthcare industry overcome the challenge of operationalizing digital solutions at scale? What are the key issues with the current approach to digital front doors in healthcare? What are the limitations of electronic health records (EHRs) in driving operational efficiency and reliability in healthcare? What are the barriers to creating a reliability culture in the healthcare industry? How can healthcare organizations create a cohesive strategy that integrates technology, marketing, and communication to effectively position themselves within the larger community? What role does cost, quality, and experience play in healthcare marketing, and how can organizations effectively communicate these aspects to consumers? What steps can be taken to measure and understand healthcare costs in order to provide consumers with predictable pricing and transparency?Key Points:Digital front doorsEHR limitationsReliability cultureBrand identityCost, quality, experienceNews articles:How marketing, digital health have blurred, according to Ardent's consumer chiefThe Digital Front Door is So YesterdayHow Can We Reduce Unnecessary Healthcare Spending in the US?"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here.This Week Health SubscribeThis Week Health TwitterThis Week Health LinkedinAlex's Lemonade Stand:...

Stephan Scholl, CEO of Alight (NYSE: ALIT), is turning the disruption technology that transformed business operations and customer experience over the past decade back onto the companies themselves. His goal? Improve employee wellbeing by making it easier to navigate their benefits including healthcare, retirement plans, and more. Stephan talked about Alight's Worklife platform, his career, and improving employee well-being, from simplifying HR processes to mental health. Inside the ICE House: https://www.theice.com/insights/conversations/inside-the-ice-house

In this encore episode (which originally aired in July, 2022), Chris Boyer and Reed Smith discuss the concept of the “Digital Front Door” and attempt to define and outline the various technologies and approaches that comprise typical health system front door initiatives. Ben Dillon shares his expertise in the “Ask the Expert” segment of the show. Overall, they conclude that perhaps the challenge with trying to define the “Digital Front Door” is that perhaps instead of defining it as a technology strategy, it should be defined as an experience strategy.  Mentions from the Show: TP90 – Enter Through the Digital Front Door Oct 2018 TP183 – The Digital Front Door is Neither the “Front” Nor a “Door” Aug 2020 TP208 – When One Digital Front Door Closes, Another Opens, Jan 2021 TP247 – The Digital “Revolving” Door, Oct 2021 Digital Front Door 2021: A View Through the Eyes of Market Leaders - 2021 KLAS report The evolution of the digital front door in healthcare What's Behind Your Digital Front Door? Ben Dillon on LinkedIn Ben Dillon on Twitter Geonetric.com Reimagining the Healthcare Digital Experience Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices

Arguably the most important data for health systems developing Digital Front Door (or Side Door) solutions is standardized provider data - yet, many organizations still struggle in developing a single source of truth. In this episode, hosts Chris Boyer and Reed Smith discuss the various ways that provider data is used within a health system, and the challenges that organizations are facing in standardizing it. They are joined by Cynthia Newton, who shares her experience with not only helping organizations develop a Provider Data Warehouse (PDW) solution, but also the heightened complexity when extending outside the health system and including NPI and other third-party data sources.  Mentions from the Show: Pledge to Advance Healthcare Operations Is Your Provider Data Helping or Hurting You? Cynthia Newton on LinkedIn CynthiaNewtonConsulting.com Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices

Elizabeth Howe, Director of Performance Excellence at Duke University Health System in North Carolina, explains the process that Duke followed to introduce a Workflow Redesign and Digital Integration as part of their Digital Front Door to streamline the patient intake process.

In this episode, Jim and Kim talk with Tara Becker, principal of digital health strategy at Perficient, about how to meet both consumer and employee needs in the healthcare industry. It's no secret that clinicians burned out post-pandemic. Are there ways that we can champion the industry toward a new digital future? Listen to this week's episode to learn how to mix people, processes, and technology to support healthcare employees and consumers.Connect with Tara BeckerConnect with our Perficient hosts Jim Hertzfeld, principal and chief strategist, and Kim Williams-Czopek, GM of global commerce. 

With the My Highmark app, Highmark is building a “digital front door” to a holistic customer experience.   The new season of Health Care Reinvented kicks off featuring the key team members that brought My Highmark to life. Hear from:  Mick Malec, CEO, enGen and Enterprise Technology and Operations Officer at Highmark Health;   Tracy Saula, Senior Vice President of Product & Health Experience for Highmark Health; and   Naomi Adams, SVP Customer Strategy & Solution Engineering at League Inc.  With one username and password, My Highmark provides seamless care navigation, shared care plans, virtual/digital health and cost transparency.  Learn how Highmark is being very intentional integrating solutions to achieve a simpler, smarter, more seamless system of health, coverage and care. Plus, get more insight on how Highmark worked hand-in-hand with League to build and deploy the app with future functions and capabilities planned. 

With the My Highmark app, Highmark is building a “digital front door” to a holistic customer experience.   The new season of Health Care Reinvented kicks off featuring the key team members that brought My Highmark to life. Hear from:  Mick Malec, CEO, enGen and Enterprise Technology and Operations Officer at Highmark Health;   Tracy Saula, Senior Vice President of Product & Health Experience for Highmark Health; and   Naomi Adams, SVP Customer Strategy & Solution Engineering at League Inc.  With one username and password, My Highmark provides seamless care navigation, shared care plans, virtual/digital health and cost transparency.  Learn how Highmark is being very intentional integrating solutions to achieve a simpler, smarter, more seamless system of health, coverage and care. Plus, get more insight on how Highmark worked hand-in-hand with League to build and deploy the app with future functions and capabilities planned.  Transcription: Welcome to Healthcare reinvented, exploring the intersection of healthcare and technology brought to you by Highmark, here are your hosts, the Pittsburgh technology Council's Audrey Russo and Jonathan Kersting. Audrey, I'm very excited to the new season of healthcare reinvented has begun. Yes, it does. We have a great cast of people here today and I'm gonna be excited to my am excited to dive in and understand all that they're working on. So there's a lot going on. I mean, we're kicking off the new season with this episode, and we're gonna be exploring how Highmark Health is creating a digital front door for a truly holistic experience. And it's all powered by some really cutting edge technology. We got a great set of guests hanging out with us today we have Mick Malec, who's the CEO of ENGN, and he's awesome, the enterprise technology Operations Officer at Highmark Health, and we have Tracy Saula hanging out with us who is senior vice president of product and health experience. And we have Naomi Adams, who's a senior vice president of customer strategy and Solutions Engineering at League, a partner that Highmark Health is working with in this conversation today. So everyone, welcome to the podcast. We're excited to explore this topic, Adrienne, I love it, when technology and healthcare come right at each other and create cool stuff. And that's what it's all about today. Where should we start? Should maybe Mick you want to just set the stage in terms of, you know, why, what, and start to frame it for us? Sure. The Highmark had a very distinct, crisp vision on how we should utilize our provider assets or plan assets to deliver better health care, more assertive health care, more follow up health care, more directed healthcare, using technology and the digital assets. And, you know, using everything that's in the cloud and the right partner, so it is basically saying, how do we scale our patient care using technology. And it's been an exciting ride so far. So in that, you know, like any big company, Highmark was going after the right partners and the right players, to help us get there as fast as possible. And one of our partners, we went from contracting in May, to live in January. So anybody who's used to working with a big company realize that does take changes time space continuum, yes. That so it's a very tight, tight coupling between business that Tracy represents very well technology, which is, of course, as we all know, landed the geeks, which I'm in charge of, and then our partner for league that Naomi represents as the that technology that puts all those pieces together and representing that experience. For our very valuable members. When I tell the story, you have to kind of go back to 2020 when Highmark first introduced its living health strategy, and at the time that we first introduced living health, it was really with our recognition that health care is broken. And you know, the costs continue to increase, the people are not getting healthier, despite the increases in cost. And the two most important people in the health care equation, people who are trying to care for their health, and the clinicians who serve them, are probably the most disenfranchised in the system. So it just fundamentally is broken. And we set out to fix that that was really our ambitious living health strategy. And it really was grounded in our version of the Quadruple Aim, which is really starting with a better experience for both people and the clinicians, leading to a higher level of engagement, which leads to better outcome health outcomes, which then leads to sustainable cost, right. So it was that that equation. And within experience, it really is three things simple, personalized, and proactive. And like that was sort of the backdrop for our digital strategy. And then the timing of it's kind of interesting, because remember, 2020 here, we were, right in the middle of COVID. And all of a sudden, we got a little bit of help from a crisis, right? Because people that weren't using virtual care, people that maybe weren't engaging digitally, all of a sudden the world had a real curve, right of where both healthcare and just people in general created much more reliance on digital interactions, and at the same time, became much more astute at what they expect from digital experiences. And I would argue that the work that we're intending to do with with our partner League and and Google Cloud as well, is really riding that wave and saying, if we are going to create a better experience more simple Personalized and proactive. It's really through how do we extend the traditional legacy way that we all engage in health where everything's fragmented. You have different payers, providers, vendors, nobody talks to each other data's in all these silos everywhere, to bring it together in a way that, you know, the same way that we all do shopping digitally, we do banking digitally. And it was designed in a way that we like it, and it works for us. How do we bring that same spirit to healthcare, and Naomi can certainly tell this story is that league always says it's a perfect marriage of care, cloud and CX customer experience, and bring that together in the service of better health. And that's really the partnership that we have with like, yeah, Naomi,talk about how that integrated this is fast and furious, right? Yeah. It's fast and furious. And we like fast and furious. I mean, fundamentally, maybe, maybe I can just paint a little bit of a picture of who league is for folks who don't know, yeah, give us the background, the league we need to do. Yeah, so we're an eight year old company. Seriously, we've raised around $200 million. So well, well funded organization, really with a mission to empower people with their health, we've been always focused on that consumer experience in health care. And really what we spend time on these days is building technology that we can partner with major healthcare organizations like Highmark Health, to power experiences for their end users. And we really come at it from the lens of the consumer, our founders come from a sort of consumer background, they previously launched, companies in the ebooks space. So they used to, you know, launching products and technologies for for millions and even billions of individuals actually. So that's really the ethos, we think about the member every single day and the individual every single day, and in the experience that we want them to have that is consumer grade that is like, you know, watching Netflix or banking or whatever else, that you know, healthcare has been a little bit behind the curve. So it's actually fantastic to be able to partner with Highmark bring our technology to bear to what they're trying to accomplish. And the living health model, you know, and see that that vision come come to life is, is really exciting. So yeah, hopefully that helps explain a little bit about it's wonderful to think, and this is to any of you, do you think that COVID just exacerbated this, the need for this. Do you think that that was was the impetus for this change, Naomi, from your perspective on League, as well, as as from Highmark?   I think, you know, I think the change was probably coming. But it definitely accelerated it. There's always that inflection point, my actually prior to working in, in health technology, I worked in financial services, and, you know, kind of came into some of that during the financial crisis and 2000 2008. And, you know, that also kind of pushed, you know, financial services into where it is today. And so, yeah, from my vantage point, absolutely, I think people really understood that there's other ways to manage their health. And actually, that kind of omni channel experience that you can enable, is also really powerful digital has a super important role to play. But it needs to be useful for the individual, you know, there has been a lot of proliferation of point solutions in the market, to help individuals manage their health, but it's always a little bit more siloed in terms of a particular condition area, or solving a particular problem. And, you know, I think what high marks vision, which we've helped to bring to life is, you know, kind of taking that more holistic approach to making sure that, you know, it's easy for an individual to navigate and manage their health digitally. And you know, how that touches into the real world as well. I don't know, Tracy, and Mick, how are you? I mean, I can add, and then Mickey can certainly give your point of view, if you look at the trends, digital and virtual health existed, you know, not many years before the pandemic. But it really wasn't until the pandemic that you saw this surge in usage, right, it was it was, you know, when people's clinicians said, Hey, trust me, we can care for you virtually. And we can, you know, we can do this, it'll work. And, you know, in many ways, even with seniors, you know, when you think about seniors, and digital, you know, seniors actually have more time to engage digitally through the pandemic, you know, many seniors didn't want to leave their houses. So they became much, much more savvy. So it really did take something that was a crisis. And as it relates to digital health allowed us to really accelerate progress in a way that I don't know that we would have been able to accelerate progress. Otherwise, I know that's Mick to weigh in on this because he thinks about it more from the vendor perspective. But because people expect more from their digital experiences, they expect it to be easy. See, they expect it to be something that doesn't make their life harder, if you will, pre pandemic, all these vendors that were providing digital health point solutions, you know, I only care for diabetes, I only care for weight management. If you're trying to manage your health digitally, you might have been talking to 12 different apps, 12 different companies. And they were able to, I don't want to say get away with that. But in a post pandemic, world, people aren't having that. Right. And I think, you know, MIT, the thing that I find interesting is, that means those vendors have to engage with us and transact with us digitally differently so that we can create a consistent experience. And we've seen a shift in how they're willing to work with us, and their enablement of those experiences. So I think maybe you can probably speak to that more than anybody. Yeah, I can say we have made up for lost time. We, you know, the COVID was a catalyst for us to have to deliver differently, communicate differently, as an organization, like any big, long standing health plan, a lot of legacy systems, a lot of legacy data. And it's not an easy path to digitize all that enabled another way. So the best I can say it in supporting the organization, we have quickly become very data oriented in the cloud, very data oriented digitally. Also, there's been some tough lessons with some vendors. You know, as I always say, there's these wonderful brochures that we all get about very handsome men and women with best scopes, and, you know, beautiful little lab coats. And when you start to talk to them, they're like, rubbing two sticks together to make technology fire. So we've gotten a lot of that to that, you know, the vetting process is critical. Because, you know, we all know this, everybody stuff works great in PowerPoint. Oh, it's his executing just fine. And when he get here, it's like, well, I didn't mean right now, right now, like the guy that comes to paint your house. A lot of lessons on solid criteria, solid vendors. And, you know, one thing about high mark is, once we have a good idea, we stick to it. Now, we might have bumps in the road, but sticking to it. If you don't, you'll never have anything in the end. So we stuck to it, and we're better for it. So, you know, to me, it's we've made up for lost time. And we are much more astute on the pieces and parts that make up the cloud. Mick, I love your your brutal honesty on that, because I'm glad you brought that up because it because it goes to show these are not easy things to do that, yes, the surfaces seem like it's, you know, PowerPoint works seamlessly when you see it. But of course, in real life, it takes a lot more to make it happen. I'm just I think Audrey and I have always admired how Highmark has really engaged with technology and use an outside vendors like League and like Google, as you mentioned, just curious more about your thoughts on working with with with League and what's made them such a good partner, in order to get this my Highmark app, you know, I'll take a crack at it and turn it to say, Tracy, that's a great question. That's the best question I've had all day. All right, I'm hitting it now I'm feeling good, that the word I'm going to use is seamless. They are as committed to customer success as Highmark is. So when you're in the thick of battle, and you're putting up two new digital properties from scratch, you know, it's gonna have its moments and so no one cared about the badge, what company do you have a chart center or the dog ate my homework when most of us don't even have a dog. So it was all one team pulling together. So in the middle of it, all we cared about was giving value to the company, and getting that stuff out there for the member. So it was seamless from a delivery standpoint, a business standpoint, and IT support standpoint. And once again, it got down to we as a collective team needed to deliver. That being said, I'll turn it over to my most awesome business partner, Tracy. So clearly, you know, cultural alignment between partners. And I would argue, just we had such we had and have such an aligned point of view of what a good digital experience and health needs to be. And we aren't willing to waver from that. And I think that you know, and I'm very culturally aligned on what that vision is that we're striving for. And what that honestly means is that there are many, many, many players in the healthcare ecosystem. But there's a small group of players who are like minded, like us who want to be part of the kind of thing that we're doing, right? Because it's very integrated. It isn't about any one vendor, it's about the customer. And it's about how all of that how all of that comes together and service of the customer. And I think you know, how we work together. And the fact that we have the shared vision is what enabled us to go very quickly. Together as we've kind of moved towards delivery of our first product. We obviously have a I got more to do on that product as we advanced the ball going forward. But it is a shared commitment to, we aren't willing to settle for something less, because the people that engage in health are only ever going to engage the way that will benefit them in the way that we hope they will if we put them at the center and design around them, not around us and our business interests, or the interests around every partner. And when it comes to when it comes to administrative parts of health, like finding a doctor, or paying a bill, or what does something cost, you know, those are some of the just basic problems, we're trying to solve the plague all of us and health. But when you go to how we deliver health, and you think about this model, that kind of interplays between, I engage sometimes in person and I engage sometimes virtually and digitally. It's really about trying to think about and leveraging all of our clinician advisors and partners in this work, when you go in to see your doctor, and he's your primary care doc, or He's a specialist or she's a specialist, they look at you as the whole person, they don't look at you and say, I'm just looking at your ear because you have an earache, or I'm just looking at your knee because you're you have knee pain, they have your whole health picture. The only way that digital health succeeds, is if we look at a purse at person digitally the same way that we would, which means it isn't just you in the moment that you're a diabetic or you in the moment that you have knee pain, you have all of those things as a human. So digital health done, right starts to think about the person the same way that their clinician does when they're sitting in front of them office. And that's kind of a guiding principle for that the clinical part of what we're working. So Mick in terms of the technology piece, just at the high level, are you leveraging machine learning and artificial intelligence in terms of cumulatively working towards individualizing this experience for each person?   I would say yes, you know, as we all know, very soon, data will be the currency of the realm. So yes, we have some study, there are tools from our partners, things called next best action, which is simulate saying, you know, if you cut yourself or you sliced off your foot, we should probably deal with your foot first. So we should probably take care of that. So there, that's one of the engines that we're using along a many others. But to keep that nuclear reactor going, it's going to be data, data data. So there's the excitement about standing up something new in it, but frankly, it is exciting. But to keep it going is more and more data for more and more use cases to do more and more diagnostics. And that's where rom were on the quest for data like that movie back quest for fire. So, you know, it's all about the data and how we can use it in much different ways. So hey, man, can I so one of the things I want to add, so even going live with our very first iteration, and what seven months of this product, it was super important that we bring a level of personalization. So you know, Mick talked about the cloud data, and the advanced analytics, you know, the artificial intelligence and machine learning being more predictive. Even when we went live, we had about 20 different use cases where we were personalizing nudges for people based on their health needs. So you know, kind of understanding that as you're in this digital experience, we understand a health need that you might have, and how do we provide personalized nudges, information, things that, you know, we might want to point you to? Or how do we get you engaged in a certain thing that you don't typically see in a health plan member portal like that is that is kind of novel for a health plan member portal. And I would argue, with a lot of the work we're doing to continue to improve our analytic capabilities. In the future, it won't just be We understand your health needs, your existing and emerging health needs, but we also understand your preferences. And how do we bring together your preferences and your needs to really curate kind of recommendations for you, or journeys for you or suggestions for you that that work? Good for you. So that's a lot of the work that we're doing leveraging our data with advanced analytics. So do you imagine that at some point, I'm just taking it out all the way to the to beyond what you're doing now? Do you imagine that biometric real time information about Jonathan is going to be available in this? Is that part of future? Yeah, already from the lens of like, wearable devices? That's, that's already part of what we're working on. And you know, all of the data that we collect from a member as they interact with the experience is mapped to a fire data record. So that's kind of have aligned to, you know, interoperable healthcare standards. And, you know, can be combined with all of the data that Highmark obviously has already on a member in terms of the claims that they have, which is really where a lot of that kind of ml comes in to have that entire picture of an individual to drive those personalizations and recommendations that then, you know, show up in the experience for an individual. But yeah, you know, devices absolutely important. Already, we have wearables, I think, I'm not sure exactly where, you know, Tracy in the future, but there's, you know, there's the possibility, add in, or to consume that data in real time, and then play back to the individual in real time as well, you know, nudges are important in the moment, right? It's not so you know, it's it's not important if you get it kind of later, and you know, by the time you get a nudge about something to do with your health that that thing has passed, especially if you're thinking about it, like an acute situation, for example. So I don't know, Tracy, I'll make if you'd add anything on there,   I'll just add an example of a use case that we would have right now is, so if somebody has a wearable, and it's tied to a health solution that, you know, we're offering, you know, not only do are we able to say to the person, hey, you're eligible for this digital health solution based on information we know about you. And let's enroll you into that health solution, let's create a single sign on experience. So you can engage in that health solution right through my hierarchy, instead of having to go somewhere else. And then we get the data feedback, right? We can even say, hey, you've got this wearable device, and you haven't paired it for two weeks, we're going to remind you that you should pair the wearable device. So even out of the gate, we're starting to do more of that kind of connecting you see the data kind of going back and forth between the experiences in a way that even our early use cases are leveraging.    And I think that timing is interesting, particularly for those people that have adopted biometrics early as early adopters, that that there. Were waiting for that, right? I mean, we don't know it, but as I listened to you, I say, Oh, I'm really wait, I'm ready for that. Right. That's both predictive and preventative, and infrastructure.    Yeah, for sure. And preventative is like a really important word there, right, you know, knowing and anticipating what does someone need to do to manage their health and kind of getting that in front of them before? You know, it kind of turns into a chronic condition down the line is like, it's just so important. For all of us, you know, when I think it's Yeah, and data's data is extremely helpful to, you know, to support and making sure people understand, you know, what are the things I can be doing for myself, you know, my age, in my situation with my family health, with my specific, you know, biometric data, you know, to prevent, you know, future health issues down the line.   As Mick said, it's all about the data and more data and more data, keep feeding that machine. Are there any customers that are they get worried about the amount of data that's being collected? And obviously, you know, there's such care that's put around maintaining the integrity of the data and keeping it, you know, completely confidential? Can we talk about some of those issues, that'd be I think, kind of fascinating to explore.   So data, so this, this is kind of like Fight Club. The first rule of security is you don't talk about security. That's the way I can put it. So I would say that Highmark, like any responsible organization is very, very attuned to all the compliance. Our major partners are also tuned to itself things like high trust and a sock verifications, we take very seriously. So if anything, Highmark will always err on the side of extreme caution. So you know, we have sandbox environments that don't have any data. We have other environments that have de identified data, then we have the sacrosanct, None shall pass picture of Monty Python, Holy Grail, None shall pass that lockstep production data. So you know, we have all these different areas, and we in all sincerity, no kidding, we obsess around all that. So yeah, there is I would say, there is an acknowledgement from our partners that we have it and they validate that we have the right controls for it, and we do the right things with it.   Yeah, and I would say as a as, you know, a smaller company, but you know, growing quickly in the space, we take it extremely seriously as league as well, because it is like, you know, it could be company ending if there was a, you know, a security incident. It's just like, it is so important. And it's important to ensure that, you know, we're working with, you know, amazing organizations like Highmark Health who do have really high standards. We love that. We love that because it pushes us to make sure that we're you know, operating With the highest level of standards as well, from a security perspective, I mean, there is nothing more important than making sure someone's personal health information is secure. I think it's like critical to, you know, to being in this space, because no one else makes me excited, my mind is just spinning because I'm thinking of all the applications here. And we talked about preventative, predictive, etc. But I think about all the social determinants, right of health and maternal health, and, you know, all the things that really came to light during COVID, you know, in terms of successful interventions and access, etc. That piece is exciting to me as well, because I would imagine that you could really harness some of your tools in a preventative mode, as well as tracking in tandem, to help and understand what those interventions are. part of your strategy. Yes, it most definitely is, you know, one of the things that we're doing, you know, out of the gate is we have a, an a social determinant assessment that Highmark has developed that, you know, obviously, the, the world through looking at zip codes and demographics can infer social determinant needs of a population. But if you want a more precise level of social determinant needs Highmark, a number of years ago developed an assessment, where you know, if a person is engaging with a clinician, or there's a variety of channels through which we can collect this data, and then leverage it to help connect people to the right kinds of support services, solutions, interventions that they may need or find benefit for. And one of the ways that we are using our new, you know, app and web experience, my high mark is as a collection mechanism for that data. So for example, we have a diabetes solution, I was talking about that earlier, as part of that Diabetes Solution, we are running that assessment and collecting that information on the people who are engaging. So it allows us to take that data and use it to help connect those people to the right, the right solutions, the right places, so very much. So that is part of our because we our strategy is very much so that health is physical, and mental and social. And you can't care for a person's physical health without thinking of their mental and their social health. So all of that is very balanced in our model that we continue to evolve.   So this will be push as what as well as pull, right? Okay. And so and this will be MC, this will be on my iPhone, it will be on my Android. It'll be, you know, ubiquitous that way. Yeah, Tracy and Naomi can speak volumes of, you know, understanding what a patient care what it would take care of a patient needs. And having him go do that care is critically different. So, you know, this is all about, hey, we have determined this or you went and got an appointment. And this has been determined. Now we need to guide you, where do you go? What do you ask for? What do you do when he come back? So we got to get you from where you're at back to healthy? And so this is that full engagement model? If you have multiple conditions? Well, let's manage that for you. Let's make sure that you understand. So it really is exciting as heck. I mean, we're all humans. And, you know, unless something really starts to get hurting or bad, we're like, oh, I'll just rub some dirt on it. It'll be fine tomorrow, you know, that doesn't really work with kidney diseases I found out so you know, there's a limit here on how much dirt you can rub. So this is really saying, we're not just here to you know, watch things, we're here to help things and that's a fundamental difference.    On the on the on the data part of this show, if you think about health, right, digital health, and we're spending a lot of time talking about that digital engagement vehicle, but we still have very traditional care management, you know, programs that tend to be very telephonic, you know, programs, who also have people engaging with their clinicians, a lot of the data that we are ingesting and collecting through the My Highmark experience, we are looking at sharing with providers, we are looking at sharing with our care management and our customer service teams so that no matter how a person engages, even if they're not engaging digitally, when they go to their provider, our hope is that we've taken data that was previously siloed we've ingested it through a better mousetrap, generated insights out of it and provided it to people's clinician so that when they show up there, they have a better picture of the person whose health they are trying to care for because people care for their health through a variety of channels. And all of that data, historically wasn't always available to the clinician who was caring for them at the time, as well as care managers. You know that at Highmark or other customer service reps, so there's a lot of work that MC and team are doing on the back end as they if we collect all of this data into the centralized store, and we create insights from it, how does it go to all of these different places, whether it is epic, whether it is our care management platform, you know, and then that's a lot of the back end, Mickey, you certainly can talk about the technical complexities of doing that. But that is also a big part of the work that we're doing.   Yeah, that's, that's a great point. And since we have such a heavy partnership with Allegheny, of course, you know, it's a matter of, you have to be able to place information in the EMR that is useful to the physician, not a distraction, not a commercial. And it because they can get overwhelmed with it, and every physician will tell you, you know, gosh, I'm more time on epic than I am doing what I went to school for. So we have to be very careful that while we are excited, and we talk about data, we have to be very careful in how to orchestrate that data and tour. It's useful. And so Tracy brings a good point, as much it is about digital. Eventually, it all gets to the doctor and the patient having a conversation. So how do we empower that physician to have the best information? They can make sense of it? And so that is an art form? That's not a science yet. Would you not agree Naomi? And Tracy, that's kind of an art. I agree. Yeah, same thing, in terms of the patient, right? Because you're educating me as a patient, to start to think about things very differently so that when I come in, or I have a telehealth appointment, I'm armed better, right I have, I have a better understanding. And if you keep reinforcing that with me, that'll be part of my persona, in terms of how I interact.   And let me give you a great example of how this all connects. I'm going to use diabetes. Again, just because I've been on a roll of diabetes, it's easy to stick with the same example. If you would go back two years, and you would say there's a digital Diabetes Solution that a person is engaging in, chances are it's a standalone app, it might be something that's covered by their plan, but it's a standalone app, the doctor that they might see their primary care physician wouldn't have no idea that that that that person was eligible for that solution, it was part of their insurance benefits, they certainly didn't know how to sign them up for it. And they got no but data back. So you know, what we're doing now. And some of this is still being introduced throughout this calendar year is, you know, for Diabetes Solution, not only do we have that available through our my Highmark experience where the person has a single sign on, but we have built a smart on fire app that goes right into the clinicians workflow in epic, that was designed by clinicians, for clinicians, that at the point of care, says, hey, this person sitting in front of you is eligible for this Diabetes Solution, hit this button, and you have an easy button to enroll them right in their workflow. So they don't have to leave their workflow. They don't have to go somewhere else. It isn't hard from before them, they can hit that. But they hit that button, it all comes back and the person gets enrolled. And then guess what else we do on the back end? Once the person is engaging, we are now building the data feedback loop to those clinicians. So not only did I as a clinician hit that button and enroll my patient, I'm also getting data feedback to say, hey, they're using this solution, here's what they're doing. Here's how their a one C levels look. So creating that closed loop. So in all, it's the heart, it's the my Highmark experience, it's the data. It's the analytics, it's sharing the data back to the clinicians and building those interoperable tools that enable us to do that. So it's, it's a variety of things that all kind of culminate with that experience. But it's all of that technology coming together in a pretty cool way. That breaks down the barriers and the silos. You guys have to be having just a ton of fun. And I mean to simplify, but the idea that you're working on these things that are so powerful, and can do so possibly impact someone's care and their quality of life. And you're using some bleeding edge technology with companies like weed out there to make this happen. It kind of It blows my mind a little bit. I'm just thinking you gotta be having a good time. Am I right? When I say that? Well, I'll start. Yes, we are because up until a couple of weeks ago, I thought smart on fire was a heavy metal band. So I'm learning very quickly here. We're adapting we're growing as individuals. I tried to look it up online and couldn't find it to go take more more technology. We are having fun. I mean, honest to goodness, because this is just so different than anything else we've done culturally for high markets embracing a new way. We're working in Sprint's working very rapidly where a lot of the the paperwork and bureaucracy has been knocked out of the way so it's a difference in how we go We're about delivering these things we're doing that's as exciting as anything else you know any big company of course will have its processes and you know much like some movies badges Jonathan We don't need no stinking badges!  

Leader to Leader: Unlocking the Digital Front Door to Improve Patient Care & Provider Efficiency The Covid-19 pandemic forced patients and providers to turn to digital solutions when they may not otherwise have done so. This has led to the digital transformation of today in which providers are attempting to balance patient care with digital efficiency and are sometimes struggling with it. Russ Branzell, President and CEO of CHIME, meets with John Squeo, Sr. Vice President, Provider and Healthcare Services at CitiusTech, to discuss the benefits and challenges of modern digital health technology for both providers and patients. John shares quick wins that providers can do to increase excitement and implementation of digital solutions, such as online bill pay improvements, that can increase revenue and fuel innovation. John discusses the importance of a holistic ecosystem approach to healthcare and digital health technology that goes beyond your organization's four walls. Tune in for John's advice about the importance of improving the doctor's digital presence. Also, hear how custom Legos played a meaningful role in John's personal CHIME Boot Camp journey.

When it comes to building a Digital Front Door for your enterprise, it is not a "one size fits all." What does Digital Front Door mean for your organization? How do you define it for all your constituents? What are best practices? Join Hitachi Solutions experts Brad Koontz, Leah Bowling, and Jonathan Yundt for a dive into Digital Front Door and how it functions for different audiences. That - and the value of Business Advisory when implementing new processes to maximize UX. 

Interview mit Tamás Petrovics, CEO und Co-Founder von Xund In der Mittagsfolge sprechen wir heute mit Tamás Petrovics, CEO und Co-Founder von Xund, über die erfolgreich abgeschlossene Seed-Finanzierung in Höhe von 6 Millionen Euro. Xund ist ein MedTech, welches mithilfe einer künstlichen Intelligenz Millionen von medizinischen Publikationen automatisch analysieren und verarbeiten kann, um die Grundlage für eigene Lösungen zu schaffen. Bereits bewährte Algorithmen kombinieren die Symptome, persönliche Risikofaktoren und demografische Daten der Patientinnen und Patienten und identifizieren statistisch sowie medizinisch relevante Ursachen für Beschwerden. Durch die Analysen können präventive Versorgungsmethoden angewendet werden, um nicht mehr von der rein reaktiven Krankheitsbehandlung abhängig zu sein. Dieser effiziente Ansatz des Krankheitsmanagements kommt mehreren Teilen des Gesundheitsökosystems zugute, indem er Patientinnen und Patienten sowie medizinischem Fachpersonal evidenzbasierte Lösungen zur Verfügung stellt, die sie bei der Prävention und Behandlung von Krankheiten unterstützen. Xund wurde im Jahr 2018 von Lukas Seper, Tamás Petrovics und Zoltán Tarabó in Wien gegründet. Das Unternehmen beschäftigt mittlerweile mehr als 35 Mitarbeitende und hat neben dem Hauptsitz auch Büros in Budapest und London. Die eigens entwickelte Technologie wird als Digital Front Door von führenden Versicherungen, Krankenhäusern und Pharmaunternehmen verwendet und ist in diesem Segment aktuell das einzige zertifizierte Medizinprodukt der Klasse IIa in Europa. In einer Seed-Finanzierungsrunde hat das Wiener Healthtech-Startup nun 6 Millionen Euro unter der Führung von MMC Ventures und MassMutual Ventures eingesammelt. MMC Ventures ist eine britische Investmentgesellschaft, die in Technologieunternehmen in der Seed- und Series-A-Phase investiert. MassMutual Ventures ist eine US-amerikanische Risikokapitalgesellschaft, die in Unternehmenssoftware, Cybersicherheit, Finanztechnologie und digitale Gesundheitsunternehmen investiert. RoX Health und Lana Ventures haben die Runde ebenfalls begleitet, die damit die bestehenden Investoren der Haselsteiner Familien-Privatstiftung, unter der Führung von Peak Pride, den Tyrolean Business Angels und der 2m-quadrat AG ergänzen. Das frische Kapital soll dazu genutzt werden, das Wachstum zu fördern, die Expansion über die DACH-Region hinaus voranzutreiben und neue Märkte in Europa zu erschließen. Als mittelfristiges Ziel plant Xund die Expansion in die USA, für welche die Vorbereitungen des Markteintritts durch die Food and Drug Administration bereits angelaufen sind. Außerdem soll das Produktportfolio entlang der Patient Journey erweitert und weitere vielversprechende Anwendungsfälle integriert werden.

HealthLeaders Strategy Editor Melanie Blackman speaks with Alexandra Morehouse, chief marketing officer for Banner Health, where she gives insights into the evolution of data and marketing in healthcare, insights into digital transformation strategies, and offers advice for aspiring leaders.

Ardy Arianpour, CEO and Co-Founder of SEQSTER, is breaking down health data silos using their enterprise operating system, which aggregates disparate health data sources, including real-world data, into a single 360-degree view of a patient in real-time. This integrated approach with a Digital Front Door solves many challenges for life sciences, patient engagement, and data interoperability. Ardy elaborates, "We have achieved nationwide coverage of electronic health records from hospitals and medical groups, as well as genomic DNA labs, wearables, remote patient monitoring sensors, pharmacy data, and even social determinants of health data. And we have this very unique customizable white label approach where SEQSTER provides accelerated access to de-identified tokenized real-time data and comprehensive curated data to address critical needs across the healthcare continuum." "For about five years, nobody wanted to work with us. We were just building, building, building, being visionary, as we thought. Then the pandemic hit, and Takeda Pharmaceuticals decided to invest in SEQSTER and do a commercial deal with us. From there, we created the SEQSTER data backbone for Takeda to centralize all this health data. And since we pioneered a longitudinal health record and pharma was the first to take a look at our technology, from there, we are able to strike many partnerships. We just exploded in the last two and a half years, I could say." @SEQSTER #PatientCentric #HealthDataIsMedicine #PatientEngagement #ClinicalTrials #DecentralizedTrials #Interoperability #OutcomesStudies #HEOR #RWD #RWE #SaaS. #SanDiego SEQSTER.com Medium Article: Participant Digital Front Door Download the transcript here

Ardy Arianpour, CEO and Co-Founder of SEQSTER, is breaking down health data silos using their enterprise operating system, which aggregates disparate health data sources, including real-world data, into a single 360-degree view of a patient in real-time. This integrated approach with a Digital Front Door solves many challenges for life sciences, patient engagement, and data interoperability. Ardy elaborates, "We have achieved nationwide coverage of electronic health records from hospitals and medical groups, as well as genomic DNA labs, wearables, remote patient monitoring sensors, pharmacy data, and even social determinants of health data. And we have this very unique customizable white label approach where SEQSTER provides accelerated access to de-identified tokenized real-time data and comprehensive curated data to address critical needs across the healthcare continuum." "For about five years, nobody wanted to work with us. We were just building, building, building, being visionary, as we thought. Then the pandemic hit, and Takeda Pharmaceuticals decided to invest in SEQSTER and do a commercial deal with us. From there, we created the SEQSTER data backbone for Takeda to centralize all this health data. And since we pioneered a longitudinal health record and pharma was the first to take a look at our technology, from there, we are able to strike many partnerships. We just exploded in the last two and a half years, I could say." @SEQSTER #PatientCentric #HealthDataIsMedicine #PatientEngagement #ClinicalTrials #DecentralizedTrials #Interoperability #OutcomesStudies #HEOR #RWD #RWE #SaaS. #SanDiego SEQSTER.com Medium Article: Participant Digital Front Door Listen to the podcast here

As health systems continue to evolve their online patient experience efforts, more and more are focusing on developing a “digital healthcare ecosystem.” In this episode, hosts Chris Boyer and Reed Smith discuss the concept of the Digital Healthcare Ecosystem (DHE), how it's defined, how it differs from a Digital Front Door and the benefits that health systems can gain when launching this type of platform. They are joined by Mitch Holdwick of DeliverHealth who shares his perspective on developing an DHE strategy and how he views orchestration as key to the success of this strategy.  Mentions from the Show: What Is Digital Healthcare Ecosystem? The power of digital health care ecosystems Mitch Holdwick on LinkedIn Mitch Holdwick on Twitter DeliverHealth.com Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices

HealthIMPACT Live Presents: Realizing the Promise of a Better, Faster Patient Experience at the Digital Front Door Originally Published: Aug 22, 2022YouTube Video: https://youtu.be/-CWTmdMpmZQNow more than ever, a patient's first interaction with a healthcare organization will be digital. Optimizing patients' experience at the digital front door, from falling ill to leaving the clinic or hospital, is critical. In this session, hear how AI is used to inform health decisions, enhance triage to appropriate care, and reduce avoidable costs. Specifically, our experts discuss:AI that raises the bar for clinical accuracy, user accessibility, and industry regulation Clinically driven AI and the evolving relationship between patients and cliniciansBuilding trust with physicians by building clinical validation into the processHow to ensure medical quality and clinical accuracy  Katie McMillan, CEO, Well Made Health, LLC Jeff Cutler, Chief Commercial Officer, Ada Health Raiyan Dalal, Client Success Manager, Ada Health

In this episode, Chris Boyer and Reed Smith discuss the concept of the “Digital Front Door” (again) and really attempt to define it and outline the various technologies and approaches that comprise typical health system front door initiatives. Ben Dillon shares his expertise in the “Ask the Expert” segment of the show. Overall, they conclude that perhaps the challenge with trying to define the “Digital Front Door” is that it perhaps instead of defining it as a technology strategy, it should be defined as an experience strategy. Mentions from the Show: TP90 – Enter Through the Digital Front Door Oct 2018 TP183 – The Digital Front Door is Neither the “Front” Nor a “Door” Aug 2020 TP208 – When One Digital Front Door Closes, Another Opens, Jan 2021 TP247 – The Digital “Revolving” Door, Oct 2021 Digital Front Door 2021: A View Through the Eyes of Market Leaders - 2021 KLAS report The evolution of the digital front door in healthcare What's Behind Your Digital Front Door? Ben Dillon on LinkedIn Ben Dillon on Twitter Geonetric.com Reimagining the Healthcare Digital Experience Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices

Friends, The topic today is one that is near and dear to my heart, and what I spend a fair share of my time working on. We'll be focusing on ...

Host Dr. Nick van Terheyden aka Dr. Nick, talks smart healthcare system with Colin Banas, CMO at DrFirst. Their discussions include the origins of Prior Authorization, why and how it came about, how far healthcare lags behind other industries, the importance of Digital Health, Digital Front Door, open notes, patient engagement and how best to achieve success with an engaged patient. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Healthcare organizations have been improving their "Digital Front Doors". The goal, for most, is to make it as easy as possible for patients to find and book appointments through online channels like websites and apps. Piedmont Healthcare, however, didn't stop there. They have rolled in wayfinding, call centers, and in-person electronic registration as well. Why? Because they are driven to meet patients where they are. Healthcare IT Today sat down with Katie Logan, Chief Consumer and Strategy Officer and Jen Melby, Executive Director of Consumer Experience & Digital Innovation at Piedmont Healthcare to hear more about their work in this area. Learn more about Piedmont Healthcare: https://www.piedmont.org/ Learn more about Gozio: https://www.goziohealth.com/ Find more great health IT content: https://www.healthcareittoday.com/

In this episode, we chat with Jordan Feldman, CEO and co-founder of Rightway, about how he created a new financially aligned PBM solution that can help employers and employees alike access and adhere to medications for a healthier workplace.  To learn more about the show and Brella, visit https://www.joinbrella.com/podcast (https://www.joinbrella.com/podcast).

Under the weight of the pandemic, health systems have been hit especially hard by the nationwide labor shortage. With less folks to do the work, it's become more important than ever to automate some of the more repetitive tasks that make for a welcoming digital front door. Those tasks include Covid-related ones, such as scheduling vaccines and testing, along with ever-present duties, such as IT ticketing. In this timely webinar, we'll hear from leaders who are leveraging technology to maintain the patient experience despite having fewer hands on deck. Source: Enhancing the Digital Front Door Despite Today’s Labor Shortage by Automating Repetitive Tasks on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

In this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Duska Kennedy, Chief Digital Officer at North York General Hospital, about "The Role of a Chief Digital Officer & Implementing a Digital Front Door". For show notes, please visit: https://seamless.md/blog/the-digital-patient-episode-62-duska-kennedy-the-role-of-a-chief-digital-officer-implementing-a-digital-front-door

Beyond Your Digital Front door with Chana Averbuch EVP of Primeview Americas  Space in a healthcare facility is often very sterile, unimaginative, and does little to change the experience of the guest or patient.  Chanan Averbuch of PrimeView America is set out to change that.Welcome to your number one podcast station. I am your host, Grant McGaugh, and this is the Follow The Brand Podcast where we are building a 5 STAR Brand That You Can Follow.Chanan challenges the healthcare industry to create the right distractions that bring your space alive with a dynamic digital presence. Suppose your goal is to make people feel unique and memorable when they are in your facility for competitive advantage. Then why not invest in a technology in which your brand extends beyond the walls of your facility. Chanan's team will help you stay connected with your patients even after they check out by utilizing innovative ideas and immersive digital technologies.Chanan is the EVP of Primeview Americas, a specialized visualization company focused on engineering and manufacturing premium display technology.  The company's solutions can be found in board rooms, museums, casinos, retail stores, hospitals, hotels, broadcast studios, houses of worship, universities, control rooms, and properties around the globe. His achievements at Primeview include:ESPN Sports Center DC2 StudiosABC, CBS & Hearst nationwide broadcast studiosNorthwestern University Athletic CenterDuracell HQ Innovation CenterHP Aruba Customer Experience CenterErnst + Young Accounting Innovation CentersNASA DC Command Centers Before devoting his work full-time at Primeview Americas, Chanan served as a Business Manager and Acquisition Analyst for a family office investment company. Before that, he ran the visual merchandising for a $100m global manufacturer and served as a financial analyst for Starz Entertainment group. For nearly a decade, Chanan has been in many industry publications providing editorial information on the evolution of the display industry, Audio/Visual marketplace, and Virtual Reality forums.In addition to fathering with his wife Shirra, two girls (ten and four years old) and three boys (eight years old, six years old, and now four months old), Chanan is an active member of his South Florida community and non-for-profits. His hobbies include cycling, weightlifting, boxing, tennis, football, basketball, and he enjoys the great outdoors. Let's welcome Chanan Averbuch to the Follow The Brand Podcast!

Patient Engagement is of paramount importance in value-based care.  Healthcare organizations are increasingly turning to solutions that promise more targeted patient outreach, more coordinated care management, and more potential for patient self-support in between care episodes. These solutions fall under a broad umbrella that can be described as patient relationship management, or PRM – and despite its name, it's much more than a rebranding of customer relationship management for healthcare. True PRM is not just a “CRM for healthcare.” It focuses on patients' needs outside of the healthcare facility setting --in between care episodes -- as they live their everyday lives. It is more than improving engagement at the hospital bedside, more than making phone calls after hospital discharge, and more than launching a “portal of portals” to provide a unified engagement experience. A comprehensive PRM strategy can support value-based payment models by bridging the gap between the care setting and the patient's home. In this episode, we interview Dr. Anil Jain (Chief Innovation Officer for Innovaccer) and Alex Lennox-Miller (Senior Analyst with Chilmark Research) to discuss how C-Suite executives should plan their future journey in PRM and digital transformation.  Patient Relationship Management is key to unlocking the digital front door in the Race to Value! Episode Bookmarks: 01:45 Does patient engagement have more of an impact in value-based care than SDOH?  What is Patient Relationship Management (PRM)? 04:45 The current state of dysfunctional patient engagement 05:30 How can a unified data platform create a more effective omnichannel approach to engaging patients? 06:30 Siloes of data and lack of consumer-orientation creating a less than ideal care journey for patients and families 07:15 PRM is not just for value-based care.  Billable events in FFS are also an opportunity for providers. 08:00 More engaged patients have better clinical and cost outcomes, with providers seeing improved quality measure performance. 08:40 The positive impact of a PRM platform on providers, nurses, and staff (i.e. lower burnout, higher satisfaction) 09:45 “The use of actionable clinical information within a robust PRM solution can help interdisciplinary care team members practice to the top of their license.” 11:00 Understanding the “full context of a patient”  (looking beyond the single patient record) 12:15 The use of clinical data in PRM (and how that differs from traditional CRM systems used in business) 12:45 Developing a patient engagement strategy for Congestive Heart Failure (based on clinical data and risk stratification) 13:45 “Clinical data can help create stratifications around risk.  However, that data needs to also be coupled with non-clinical data to determine how best to motivate and engage patients.” 16:00 Only 15% of hospital patients and 30% of medical practice patients access their health records electronically! 17:00 Will the 21st Century Cures Act create a more vibrant ecosystem of information exchange brought about by native APIs? 18:30 The limitations of legacy patient portals due to lack of robust data consumption and integration 19:45 How COVID-19 has reshaped patient engagement through experiments in virtual care 20:45 “A platform with rich APIs is critical to building a comprehensive Patient Relationship Management strategy.” 22:00 Patient recognition during COVID-19 that care delivery is grossly deficient in managing effective consumer relationships 25:30 Effective Patient Engagement versus Ineffective Patient Inundation (the need to integrate communications within provider organizations) 28:30 The potential for PRMs to revitalize patient engagement and provide more consumer-centric care based on optimal data integration. 31:00 Using non-clinical factors to develop open APIs, systems, and algorithms to match patients to resources in the community

Having been married to a librarian for 58 years, the profession has been near and dear to me for a very long time. This #BlackHistoryMonth, tune in as I chat with Dr. Carla Hayden, the first woman and African American to lead the Library of Congress.

The digital front door is the front lines of the digital health battle. Whoever controls it will steer the patient and garner the benefits. How are we doing?

Are you tasked with optimizing the Digital Front Door or related consumer-focused efforts? Do you remember Blockbuster and Borders and are alert to similar shifts in healthcare consumer behavior? If you would like to stay relevant in the healthcare industry, join this fast-moving conversation with Kristin Baird of The Baird Group! During this insightful professional watercooler chat we cover: ✅What is the Digital Front Door ✅Pandemic Birthed Healthcare Consumer Expectations ✅The End to "We've Always Done It This Way"

Patients often look for retail-like experiences when at the doctor's office or dealing with other healthcare-related items. But how can health systems be prepared to use digital tools and workflows to provide such experiences? In this episode, Chris Byers, Chief Executive Officer at Formstack, dives into the opportunities healthcare organizations have to meet patient expectations and drive higher retention. Chris also discusses how data plays a role in creating a personalized patient journey and gives advice to other leaders for how they can best revamp their current processes.This episode is sponsored by Formstack.

November 19, 2021: Bill and Drex discuss the latest round of in-person (yippee!) conferences. HLTH, CHIME & Healthcare 2 Healthcare. The top five themes that came up were Labor Shortage, Cybersecurity, Digital Front Door, Automation and Care Venues. As a CIO, what do you do when staff members start getting better offers elsewhere? What are the keys to staff retention? Why do some health systems handle the recovery from ransomware attacks really well and others suffer? What is happening in the world of automation and specifically clinical automation tools? And can we figure out how to adopt them very quickly? And care venues are getting smaller, more creative and more specialized. These new settings are driving CIO's to come up with new ways to do things they've never ever done before. Key Points:00:00:00 - Intro00:03:20 - Will company cultures start to decay as we continue to look at each other through a screen?00:12:50 - Digital health is about simplicity. It's about thinking about patients as consumers and how they deal with all the other online parts of their life today.00:14:40 - There's a significant nurse shortage coming right down the pike00:19:30 - The 3 companies to watch in 2022 are Transcarent, Best Buy and Walmart

Host Justin Barnes, aka @HITAdvisor, continues his Digital Health series with Dr. Monica Bolbjerg, CoFounder and CEO, Qure4U and the digital front door best practices. Justin and Monica discussion includes where telehealth and virtual care fits into your care strategies. And leadership principles when scaling a business. Along with best practices for an inclusive “Digital Front Door.” To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play HealthcareNOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Innovation in health care is being driven by technology and data. At Mayo Clinic, the Center for Digital Health is the hub for this digital transformation. "The Center for Digital Health has the vision of bringing Mayo Clinic to a global community so that we can deliver Mayo Clinic anywhere in a manner that is simple," says Dr. Bradley Leibovich, medical director for Mayo Clinic's Center for Digital Health.Current projects at the Center for Digital Health include developing a digital front door and improved consumer experience for patients, expanding virtual care, and transforming health care delivery through data and analytics.One example is Mayo Clinic's advanced care at homeprogram, which provides comprehensive care to patients in the comfort of their own homes. Partnering with Medically Home, technology-enabled services company, some patients with conditions previously managed in a hospital now have the option to transition to a home setting for care and recovery services. "This enables people who traditionally would need to be in the hospital for a serious condition to stay in their home, having nurses and physicians checking on them via technology, and having data streamed to those providers from their home," explains Dr. Leibovich. "It allows people to stay in their homes more, with their families more. It will enable them to continue working more. It will cure them faster. It will do so with less expense, less frustration. And everybody benefits if we can accomplish that."On the Mayo Clinic Q&A podcast, Dr. Leibovich discusses work that is underway at Mayo Clinic's Center for Digital Health to improve the patient's health care experience.

While hospitals and health systems are beginning to embrace Digital Front Door strategies, are they enough? In this episode, Chris Boyer and Reed Smith discuss the concept or a “digital revolving door” - in which patients (both new and existing) are beginning to turn to the internet before, during and after their care and share research on how health care leaders are starting to look at digitizing all elements of the patient journey. They are joined by Dave Dolton of DocASAP who shares his view on the opportunity healthcare has to turn patients into digital patents.  Mentions from the Show: TP183 – The Digital Front Door is Neither the “Front” Nor a “Door 76% of patients leave physician's office unsatisfied, turn to the internet to supplement visits  Digital Front Door 2021 - A View Through the Eyes of Market Leaders Dave Dolton on LinkedIn Dave Dolton on Twitter DocASAP.com Find Us Online:  Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website

The post Episode 037: The Digital Front Door appeared first on Rehab U Practice Solutions.

On episode 37 of PSQH: The Podcast, Greg Miller of Talkdesk talks about hospital contact centers serving as the digital front door for healthcare organizations.

Keith Algozzine, Founder and CEO at UCM Digital Health joins co-host Ledge for an insightful discussion on starting your business. UCM Digital Health is a revolutionary player in transforming healthcare. It does this by taking the burden off the ER and into the digital space.Healthcare is a complex sector. Regulatory, legal, and technological issues all contribute to this, as well as the stress of impacting actual human lives. Algozzine sees the business problems from these complexities as great opportunities. This is what inspired him, as a healthcare professional, to proactively find a solution.He shares the importance of leveraging your expertise and experience when founding your company. In the case of UCM, Algozzine saw that his team's strength was in their expertise in ER and patient care, so they focused heavily on these areas. This allowed them to create a minimum viable product that was technologically bare-boned but carried a lot of value in terms of patient value. One very important lesson from UCM's startup journey was its heavy focus on bootstrap methodology. The company took an extremely conservative approach, using revenue as its capital. Founders who use this method place immense value on their customers and their products. Algozzine thinks this is a key differentiator for them; He only devoted his full-time energy after hitting the $1 million run rate milestone in year three. Startup founders can gain an immense understanding of the importance of bootstrapping and how to pull it off from this episode. LinkedIn - https://www.linkedin.com/in/keith-algozzine-4a5996a7/LinkedIn - https://www.linkedin.com/company/ucmdigitalhealth/ This episode is brought to you by Content Allies.Content Allies helps B2B tech companies launch revenue-generating podcasts. Build relationships that drive revenue through podcast networking. We schedule interviews with your ideal prospects and strategic partners so that you can build relationships and grow your business. You show up and have conversations, we handle everything else. Learn more at ContentAllies.com

The “digital front door” isn't just a buzzword—it is a critical tool for health systems looking to succeed in this new normal. Even before the pandemic, a strong digital presence was key to patient growth, but it is now a necessity given the rise in virtual visits. In this episode, we're talking to Scott Brindamour, Senior Director of Edge R&D and Platform Enablement at Lumen Technologies, about the digital front door and its significance to health system success in 2021. 

Jessica DaMassa is the Executive Producer and Host of video series, What's the Future, Health?, where she interviews key stakeholders in health tech to uncover unique perspectives on where the industry is headed. On this episode of The Health Pulse, Jessica briefly switches from her usual role as interviewer to share her observations on the trends to watch right now in health care. She shares with Greg several clues on the future based on the unprecedented funding pouring into the health tech space since the early months of the pandemic. Start ups focused on improving analysis of data from electronic health records (EHRs), particularly those focused on gleaning predictive value from EHR data, are hot. Jessica also identified trends around funding for later-stage start ups, which indicates these companies are gaining traction, and an expansion in private equity money in the health tech space. So, where is all this new funding going? Jessica identified three key focus areas – mental health; technology that helps navigate patients into and through the health care system (also know as digital front doors); and AI implementation specifically in the areas of clinical trials and automation of health care administration. Greg and Jessica also discuss key considerations around identifying and controlling for bias in AI. Looking ahead to delivery of care, Jessica sees the home as a place of care will be a key pandemic trend that is here to stay. Her advice for start ups? Make sure you understand the payment model! 

The way we deliver health care has been radically changed by the Covid 19 pandemic. In an almost Darwinian way, general practices have evolved their systems to try and meet the various challenges, much of it driven by technology and the ability to communicate and provide services by telephone or online. Many practices now have what's been called a digital front door. The question is, how widely to we want to open up that front door? Practices across the UK have had to make new use of online services and are wondering rather uncertainly what the future implications of this will be. Is there a limit to the demands for health care? At the May SNUG Members' day, many of the new digital developments were discussed. Matt Hoghton (@mhoghton) is a GP and Clinical Advisor to Digital Primary Care NHSX in England. He described how services have developed in England in the last 18 months and described experiences with greater use of Digital Asynchronous Consulting Systems, apps and practice websites  to allow patients to access and use services in a new way, the need for remote working, e-Prescribing and how the organisation of health care has had to shift to meet the changed circumstances. There are many parallels with our experiences in Scotland, and also several lessons we can learn. Andrew Cowie(@DrAndrewCowie) is a GP in Dundee and the deputy chair of the Scottish GP's Committee of the BMA (SGPC). He led a discussion session looking at the SGPC's approach to provision of digital services by GP practices in Scotland. The full videos for these sessions and many more are available for members at the SNUG Website. Are you enthusiastic or apprehensive about the move towards opening the digital front door to your practice? Do let us know. alex.defranco@phs.scot SGPC information: https://www.bma.org.uk/what-we-do/committees/general-practitioners-committee/scottish-general-practitioners-committee Rammya Mathew BMJ: https://www.bmj.com/content/373/bmj.n1246 Future NHS Collaboration platform: https://future.nhs.uk/ NHS Inform tools and apps: https://www.nhsinform.scot/care-support-and-rights/tools-and-apps

Value-based care requires new thinking in both how we pay for care (i.e. alternative payment models) and how we engage consumers to seek care (i.e. benefit design). During this podcast, A. Mark Fendrick, MD, Director of the Center for Value-Based Insurance Design at the University of Michigan, discusses the origins and evolution of V-BID and why he believes designing health benefit plans to reduce financial barriers to essential, high-value clinical services is the answer to lowering healthcare costs. Mark, who is also a professor in medicine and public health at the University of Michigan, and shares real-world examples of V-BID implementation and how it has helped public and private payers increase the use of high-value services, lower consumer out-of-pocket costs, and reduce health care disparities. Hew also talks about incorporating digital into V-BID, the differences between V-BID and Value-Based Care, and the challenges of implementing V-BID and how to overcome them.   This episode of Bright Spots in Healthcare is sponsored by Healthy.io.  Healthy.io is the global leader in turning the smartphone camera into a clinical-grade medical device for an at-home urinalysis and digital wound management. Their home urinalysis kit aids in the diagnosis of chronic kidney disease, urinary tract infections, and prenatal testing and is used by leading healthcare systems worldwide.

Consumers expect digital access to providers to be on par with their online retail experiences. After all, they're footing the bill for healthcare under their high-deductible health plans. And o providers today need a “digital front door” that attracts and retains patients, and ultimately drives revenue. Today's show brings together healthcare leaders from Adobe, Microsoft, and Change Healthcare to discuss this new normal, and what providers need to know to be successful with a digital-front-door strategy. Today's panel features Ivy Portwood, principal marketing manager at Adobe; Tracy Picon, senior director with Microsoft's U.S. Health and Life Sciences group; Tom Swanson, heads of Adobe's Health and Life Sciences strategy and marketing; and Patrick Leonpacher, business development and operations executive with Change Healthcare. Here's what they discussed: Why digital front door matters Patient self-help capabilities Components of a digital front door How to use digital tech to empower patients How to improve healthcare accessibility What healthcare leaders can learn from retail Why personalization aids patient retention How to bring price transparency into the patient experience Keeping the human touch in a digital world Episode Resources Ivy Portwood's bio Tracy Picon's bio Tom Swanson's bio Patrick Leonpacher's bio Unlocking Patient Access Price Transparency Healthcare E-commerce Platform Paradox-of-Choice Report Change Healthcare Industry Insights COVID-19 Updates and Resources COVID-19 Updates Newsletter Change Healthcare Insights Newsletter Show Resources SUBSCRIBE to the podcast using any podcatcher or RSS reader Suggest or become a guest Contact Change Healthcare

Hello, Health Informatics Listeners, in this episode, we spoke to Project Manager Manprit Saini from William Osler Health Systems, and her experience trying to develop a Digital Front Door in a more conversation-styled interview. Mira and Manprit discuss the 3 phases of the Digital Front Door project, the challenges that have been present so far, and the strategies and plans that have been made to best mitigate these. They also discuss the future of patient portals in regards to being in a rapidly changing technological environment. Thank you for tuning in! If you have a suggestion of who you would like to see featured in the next episode, please email me at: hellohealthinformatics@gmail.com.

On this episode Conrad Coopersmith, the Chief Growth Officer of AccuReg joins the podcast with Scott Becker. Here he discusses implementing a "digital front door" through integrated patient access, intake and engagement. He also talks about how digitizing patient access, intake and engagement improves data integrity, patient safety, satisfaction and net revenue. This podcast is sponsored by AccuReg.

TakeawaysCanoe vs. speedboat Transformation in healthcare before COVID-19 was like a canoe – slow and steady, but after we were operating like a speedboat, trying to merge our normal operations with a sudden influx of COVID-19 related demands.Banner Health had invested in the technology that prepared them for when those boats changed speed. These investments focus on reducing friction points for patients.The pursuit of consumerism perfection Banner Health is using consumer benchmarks across industries to set their pursuit of a better consumer experience.Banner Health shifted from a traditional hospital mission statement to “making healthcare easier, so life can be better,” to align their efforts in a way that serves the consumer experience. A digital front door was critical to live up to this new mission.The team started writing content for engaged consumers who aren't necessarily patients today but could become patients in the future to build a relationship with people before they become patients.Optimizing the digital “back end” Health systems need data to personalize marketing, but much of the information they collect is PHI.Banner Health implemented Salesforce as their CRM because they needed a way to use consumer data instead of patient records to improve the consumer experience.Banner Health integrated Cerner and Salesforce to empower call centers to deliver a more informed, more efficient patient experience.“Return to care” emails were personalized and automated to be sent from each patients' physician with the date of their last visit — the result: a 50% open rate and a spike in direct bookings.Feedback loops are a mustBanner Health has a weekly cross-channel communications meeting based on constant polling such as return to care hesitancy and receptiveness to advertising.This meeting allows them to monitor consumer sentiments and how marketing should be talking to consumers.

Patient portals are an integral way for health systems to communicate and build engagement with patients. During the COVID-19 pandemic, they became even more critical and widely used. However, some patients have concerns about privacy and security — especially as data breaches have been on the rise since the pandemic. In this episode, we're talking to Karly Rowe from Experian Health on how providers can improve their patient portals to make them safe, efficient, and beneficial to both provider and patient.

Nathan Treloar is the founder, President & COO of Orbita. Orbita specializes in developing conversational AI for healthcare and life sciences. We talked about the digital front door for healthcare providers, building voice AI teams, and whether bots should go to med school.

Arkansas Children's President & CEO Marcy Doderer joins The Doc Talk to share her daughter's healthcare experiences and how they shaped her perspective and values in the healthcare field. Marcy also discusses the forever changing landscape of healthcare in America, innovations to connect to our families and children, and how mission, values and the culture at Arkansas Children's drives the organization to provide the best care for the children of Arkansas and beyond.

What accessibility lessons did we learn from patients' use of virtual care during the pandemic? We talked about it on today's episode of the 4sight Friday Roundup podcast. David Burda interviews David Johnson and Julie Vaughan Murchinson about the week's biggest news around market-based change. David Johnson is CEO of 4sight Health. Julie Vaughan Murchinson is Partner of Transformation Capital and former CEO of Health Evolution. David Burda is News Editor and Columnist of 4sight Health. Subscribe on iTunes, Spotify, other services. Click play to listen to the 2/5/2021 Episode.

In this episode, hosts Chris Boyer and Reed Smith revisit the concept of the digital front door and discuss how the impact of the epidemic has permanently impacted the way health systems leverage digital for the new consumer. The new digital healthcare consumer's expectations have changed - how can healthcare organizations respond? They are joined by Jordan Pisarcik of DocASAP who shares how he works with health systems to reshift their thinking about the digital front door strategies.  Mentions from the Show: The Digital Front Door: The Gateway to Empathetic Patient Navigation  How to effectively digitize the patient journey—Insights from HCA Healthcare and Podium How COVID-19 Has Accelerated Digital Transformation in Healthcare Jordan Pisarcik on LinkedIn Jordan Pisarcik on Twitter DocASAP.com Find Us Online:  Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website

While widely used in the healthcare digital marketing space, the term “digital front door” does not have a specific definition. Is it a strategy? Is it a way to align your digital channels? Is it a design approach? In this episode, hosts Chris Boyer and Reed Smith attempt to find a definition for the “digital front door” and how health systems can begin thinking about the term in a succinct way. They are joined by Tom Cassels, President at Rock Health, who shares his point of view on what the digital front door is and why health systems struggle with the concept.  Mentions from the Show: A Digital Front Door Strategy: What It Is, Isn't, and Why You Need One The Future of Healthcare Starts with a ‘Digital Front Door'  How to Improve Your Digital Front Door Strategy Your digital front door starts well before your web site Tom Cassels on LinkedIn Tom Cassels on Twitter RockHealth.com Find Us Online:  Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Social Health Institute

Diana Nole discusses Wolters Kluwer's healthcare business and how they are building expert solutions for insights and evidence that are more deeply embedded into clinical workflows.

Diana Nole discusses Wolters Kluwer's healthcare business and how they are building expert solutions for insights and evidence that are more deeply embedded into clinical workflows.

The term “digital front door” has been been often used in healthcare -  by those in marketing, patient experience, IT, patient access and many other departments within a hospital. But what does it actually mean? In this episode, hosts Chris Boyer and Reed Smith explore how the digital front door is defined, what tools and strategies make up a front-door strategy and how to structure different approaches dependent upon the audiences impacted. Also featuring an expert interview from Blake Long, Director of Marketing Technology & Strategy at UnityPoint Health, in which he describes how he has built a digital front door strategy that serves potential patients seeking care. Mentions from the Show: That What They Said - Episode 2: Defining the New Digital Front Door Leading hospital systems creating 'digital front doors' to foster brand loyalty Yale New Haven Health CIO Lisa Stump Describes Importance of Creating ‘Single Digital Front Door' Blake Long on LinkedIn Find Us Online: Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Social Health Institute This episode is made possible by our sponsors, Loyal, Influence Health, & Binary Fountain

Innovation in health care is being driven by technology and data. At Mayo Clinic, the Center for Digital Health is the hub for this digital transformation. "The Center for Digital Health has the vision of bringing Mayo Clinic to a global community so that we can deliver Mayo Clinic anywhere in a manner that is simple," says Dr. Bradley Leibovich, medical director for Mayo Clinic's Center for Digital Health.Current projects at the Center for Digital Health include developing a digital front door and improved consumer experience for patients, expanding virtual care, and transforming health care delivery through data and analytics.One example is Mayo Clinic's advanced care at homeprogram, which provides comprehensive care to patients in the comfort of their own homes. Partnering with Medically Home, technology-enabled services company, some patients with conditions previously managed in a hospital now have the option to transition to a home setting for care and recovery services. "This enables people who traditionally would need to be in the hospital for a serious condition to stay in their home, having nurses and physicians checking on them via technology, and having data streamed to those providers from their home," explains Dr. Leibovich. "It allows people to stay in their homes more, with their families more. It will enable them to continue working more. It will cure them faster. It will do so with less expense, less frustration. And everybody benefits if we can accomplish that."On the Mayo Clinic Q&A podcast, Dr. Leibovich discusses work that is underway at Mayo Clinic's Center for Digital Health to improve the patient's health care experience. Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy