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Welcome to the CanadianSME Small Business Podcast, hosted by Maheen. In today's fast-paced business world, customer experience is a key differentiator—and 84% of Canadian consumers are willing to pay more for a great experience (PwC Canada). This highlights the importance of strong communication and round-the-clock availability in driving customer satisfaction and business success.Joining us in this episode is Nicole Stracey, Growth and Partnership Manager at AnswerConnect, a leading provider of live answering services. Nicole shares her expertise on how small businesses can leverage live answering solutions to enhance customer service, build trust, and scale communication effectively.Key Highlights from This Episode:How Live Answering Services Improve Customer Satisfaction - Nicole explains how businesses can enhance customer interactions and build long-term relationships through personalized communication.The Power of 24/7 Availability – Learn why round-the-clock support is essential in today's competitive market and how it helps businesses retain customers and increase loyalty.Scaling Communication with Live Answering Services – Discover how small businesses can manage customer interactions more effectively as they grow and expand.Real-World Success Stories – Nicole shares examples of businesses that have transformed their customer experience using AnswerConnect's services.Building Strong Client Relationships – Understand the importance of trust, personalization, and responsiveness in delivering exceptional customer service.Special Thanks to Our Partners:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAIHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSMEGoogle: https://www.google.ca/For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.
In this podcast episode, Nicole Stracey, the Growth and Partnership Manager at AnswerConnect UK, joins the host to discuss the benefits and intricacies of using a 24/7 live answering service for Managed Service Providers (MSPs) across the UK, US, and Canada. Nicole explains how AnswerConnect supports MSPs by handling customer calls around the clock, allowing IT specialists to focus on their core tasks while ensuring clients receive immediate attention and resolution of their issues. The conversation covers the importance of customer service in the IT sector, the training of AnswerConnect's agents, the integration with client systems, and the customisable scripting that ensures seamless operations. The episode also touches on the global nature of business today, the significance of first impressions, and practical use cases for MSP owners to implement such a service. Lastly, a shared interest in Formula One is briefly mentioned, making for a well-rounded discussion on improving customer service through effective call handling. 00:00 Introduction and Guest Welcome 00:20 Nicole's Role and AnswerConnect Overview 01:09 Importance of 24/7 Support for MSPs 04:48 How AnswerConnect Integrates with MSPs 09:10 Training and Handling Customer Calls 11:53 Customisation and Client Expectations 21:37 Internationalisation and Global Support 27:22 Conclusion and Contact Information Connect with Nicole Stacey on LinkedIn by clicking here – https://www.linkedin.com/in/nicolestracey Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/ Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/ We look forward to catching up with you on the next one. Stay tuned!
In this interview, Richard speaks to Leigh Smith, Director of Growth and Happiness at AnswerConnect, a 24/7, live call-answering solution founded in 2002. The service enables MSPs to streamline issue resolution, manage tickets more efficiently, and maintain their SLA compliance. And they offer support with capturing and qualifying leads.Leigh explains why AnswerConnect specialise in working with MSPs, why it's important to have a human on the other end of the phone and why using AI for call answering isn't ideal.Richard asks Leigh to share some specifics around the types of tools AnswerConnect integrate with, their pricing model and why you should trust them to answer calls on your behalf.They also look at the service options: how to pick up your messages, how they deal with unsolicited calls and how they help clients hit their SLAs. Leigh also explains how they handle calls from prospects and the process for identifying and patching through urgent calls. Richard also asks Leigh about the company culture, how her experiences in HR help her in her current role, and how to recruit and retain staff. She also explains how she got her distinctive job title.AnswerConnect are still quite new in the UK, so Leigh shares her experiences of attending MSP events, how she stays up to date with the latest changes and trends in business, and her current recommended books.Mentioned in This EpisodePSA tool: AutoTaskIT software solution: ConnectWisePSA/RMM tool: SuperOpsWorkflow automation tool: ZapierPodcast: How I Built ThisPodcast: Business BreakdownsBook: Atomic Habits by James ClearBook: Unstoppable by Dave Anderson
Welcome to September and the start of the fall franchise event season. Today's Franchise Rock Star panel: Ali Kraus, Danielle Wright, and Scott Greenberg share their favorite events. We'll also get some new travel tips from these traveling pros! Plus, what makes a great show over a good how? And what shows do these Rock Stars love the most? Shout-outs to: IFA Women's Franchise Committee, Red Boswell, The FLDC Star Awards, Clayton Kendall, and lots of reviews on Ali's luggage situation. And hey to Rock Stars Derrick Ableman and Kristen Pechacek – see you soon! Thanks for your ongoing support Northeast Color, AnswerConnect, CareerPlug, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. https://www.northeastcolor.com/ | https://www.answerconnect.com/franchise | https://offers.careerplug.com/howtohire | https://www.hughes.com/franchise
In this episode, we delve deep into the importance of customer service, the role of artificial intelligence (AI) in enhancing business processes, and the transformative journey of businesses using AnswerConnect's services. Here's what you'll learn: 1. Urgent Service Calls: Discover why 80% of people don't leave voicemails and what businesses can do to capture these potential clients. 2. AI and Human Touch: Understand the value of human connection versus automation in customer support and how AI can assist but not replace human interaction. 3. Customer Experience: Hear a compelling case study on improving customer service within franchises and the importance of seamless, invisible customer service. 4. Leadership & Company Culture: Insights on effective brand representation, showcasing core values, and maintaining a remote company culture. 5. AnswerConnect Services: Learn how AnswerConnect's 24/7 availability, live chat, cloud phone, and answering services can ensure you never miss a call.
Everybody is jumping on the Responsible Franchising bandwagon. Even irresponsible and sketchy characters in the space are going all-in on that phrase. Today we're pointing out some IRRESPONSIBLE franchising practices by franchisors, brokers, FSOs, and suppliers. The Franchise Rock Star panel is back: Ali Kraus, Derrick Ableman, Kristen Pechacek, and Scott Greenberg. Thanks for your ongoing support Northeast Color, AnswerConnect, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise
Record live in New York City at the International Franchise Expo, it's finale of our 4 part series of Franchise Thought Leaders discussing…franchise thought leaders. Joining us in the Podcast Zone at IFE: Adam Ferracane, Refresh Sebastian Aguirre, NiceJob Dennis Cieri, Fitness Factory Aaron Allison, Learning Experience Kelli Schroeder, WellBiz Brands Chris Medhurst, District Taco Thanks for your ongoing support Northeast Color, AnswerConnect, CareerPlug, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise https://offers.careerplug.com/howtohire
Record live in New York City at the International Franchise Expo, it's part 3 in our series of Franchise Thought Leaders discussing…franchise thought leaders. Thanks for your ongoing support Northeast Color, AnswerConnect, CareerPlug, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise
Record live in New York City at the International Franchise Expo, it's part 2 in our series of Franchise Thought Leaders discussing…franchise thought leaders. We've got a packed line up of franchisors sharing … Who inspires them and who do they follow? Joining us in part 2: Larisa Walega, Ziebart International Eric O'Connor, World Gym International Suat Gokmen, Funbox Hair Parra, Captain D's Dr John Hayes, Titus Center for Franchising Thanks for your ongoing support Northeast Color, AnswerConnect, CareerPlug, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise https://offers.careerplug.com/howtohire
Today we're talking to franchise thought leaders about … franchise thought leaders! Recorded live in New York at IFE 2024: it's part one with Matt Haller, Monica Feid, Ben Woodruff, and Gal Danay sharing who inspires them and who they follow. Thanks for your ongoing support Northeast Color, AnswerConnect, CareerPlug, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise https://offers.careerplug.com/howtohire
Be Your Own Boss. Absentee owners. And … Responsible Franchising … What's YOUR least favorite Franchise Cliché? Our Rock Star panel is here - Ali Kraus, Derrick Ableman, Kristen Pechacek, Scott Greenberg, and Danielle Wright share the tired buzzwords and catchphrases that drive you crazy in comments! Heading to IFE in NYC? Download before Airplane Mode! Thanks for your ongoing support Northeast Color, AnswerConnect, CareerPlug, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. --- https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise https://offers.careerplug.com/howtohire
It's the AI Update for Franchising for Q2 2024! Robert Mitchell, Chief AI Officer with WSI, is back to share the latest advice for franchise systems can use to solve problems. We'll discuss the responsibility that franchisors have when it comes to leading their franchisees through the AI wilderness. Robert also shares a preview of his AI panel at The FCXC next month in Atlanta! Shout outs to Dan Monaghan, Patti Rother, and Franchise Update Thanks for your ongoing support Northeast Color, AnswerConnect, CareerPlug, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise https://offers.careerplug.com/howtohire
Today on Social Geek: Introverts and Extroverts. Which one are you? Or somewhere in between? And why do so many people identify as an introverted extrovert? Our Rock Star panel is here – Ali Kraus, Derrick Ableman, and Kristen Pechacek share where they fall on the scale, and how they recharge. Thanks for your ongoing support Northeast Color, AnswerConnect, CareerPlug, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise https://offers.careerplug.com/howtohire
Two of key elements to a successful care home are good leadership from the management team and a strong and loyal workforce to deliver the very best of care. But how do you achieve that?In this podcast, four people with a deep knowledge of the legal, HR, and service requirements were brought together to discuss how owners and managers can inspire with the very best leadership, and at the same time get the best from their teams. They also examined what is needed to recruit and retain staff, who today have so many other opportunities open to them. Taking part were James Howell, Managing Director of Rubric Law; Nicola Johnson, from Kelso Care Consortium; Zameer Nazarali – CEO and Founder SimplifyER; and Leigh Smith – Director of Growth and Happiness, AnswerConnect Podcast hosted by Alan Rustad. Podcast sponsored by Rotacloud.Listen to all our podcasts here.Support the Show.Care Home Management is the UK's leading media brand for care home providers and managers.
Today: part two of our conversations at Franchise Expo West in LA with MFV Expositions and The International Franchise Association. Our guests today include some amazing emerging franchise brand pros including: Ari O'Brien, Red Rock Franchise Development Brian Luciani, SMB Franchise Advisors Erin Fletter, Sticky Fingers Cooking Larry Wilkins, Just Play Sports Mia Huan Hu and Darrow Orlandi, MR COOL Thanks for your ongoing support Northeast Color, AnswerConnect, Citrin Cooperman, CareerPlug, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. https://www.citrincooperman.com/ https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise https://offers.careerplug.com/howtohire
Today we're chatting with some innovators in some of my favorite things: #coffee, #ai, and #digitalmarketing. We'll talk to Nick Unger, co-founder of Nitro Coffee Club and Kirk Allen, co-founder of ReShift Media and The Brand Amplifier. These #entrepreneurs are finding the gaps and filling those needs for their customers. Shout outs to Global Franchise Awards and The Canadian Franchise Awards! Thanks for your ongoing support Northeast Color, AnswerConnect, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise
Your Job: Quit or Commit? Some work challenges are opportunities. Some are red flags. How can you tell the difference? Today's Rock Star panel: Derrick Ableman of Northeast Color, Ali Kraus of Benetrends, author & keynote speaker Scott Greenberg, and Solar Media's Liz Solar join host Jack Monson to discuss the state of careers in Franchising and beyond. Thanks for your ongoing support Northeast Color, AnswerConnect, Citrin Cooperman, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. https://www.citrincooperman.com/ https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise
We're Live at IFA 2024 - Thanks to our friends at BizCom Associates for letting us hang out at their booth in the heart of “Franchise City”! Today: Justin Hoeveler from Youth Enrichment Brands, Martin Joksimovic of MFV Expositions, and Neighborly's Brad Stevenson and Brian Woods. They're sharing what they want to tell the world about franchising. We'll also preview the upcoming franchise expos in LA, NYC, Florida, and Texas from The IFA and MFV Expos. Thanks for your ongoing support Northeast Color, AnswerConnect, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network.
We're Live again at IFA 2024! Thanks to the crew of BizCom Associates for letting us record their booth in the heart of “Franchise City”. Today's guests: Mark Jameson of Propelled Brands, Rocco Fiorentino of Benetrends, and Rob Pricefrom School of Rock! We're finding out what these franchise thought leaders want to tell the world about franchising. Thanks for your ongoing support Northeast Color, AnswerConnect, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network. https://www.northeastcolor.com/ https://www.answerconnect.com/franchise http://hughes.com/franchise
We're Live at IFA 2024! Thanks to the crew of BizCom Associates for letting us record their booth in the heart of “Franchise City”. Today's Rock Star panel includes Scott Greenberg, keynote speaker and author of the new book, Stop the Shift Show; Derrick Ableman of Northeast Color; and Ali Kraus of Benetrends. Next, Mary Thompson, COO of Neighborly, and the new Vice-Chair of The IFA Clint Smith, CEO of CareerPlug and author of the book How To Hire, Thanks for your ongoing support Northeast Color, AnswerConnect, and Hughes. And thank YOU for listening and staying connected on the Social Geek Radio Network.
On the Company Growth Podcast, you hear directly from experts on the subjects that matter most to you - on the latest episode of this business podcast, we discuss paid traffic with Revenue Ops and Growth Strategist Lica Wouters. She explains exactly what is worthwhile about paid traffic - and what isn't. This episode of the Company Growth Podcast is sponsored by AnswerConnect. AnswerConnect is a 24/7 live answering service for small businesses. Capture every lead and grow your business with round-the-clock call answering. Visit https://answerconnect.com/ca to learn more.
On the Company Growth Podcast, you hear directly from experts on the subjects that matter most to you - on the latest episode of this business podcast, we discuss paid traffic with Revenue Ops and Growth Strategist Lica Wouters. She explains exactly what is worthwhile about paid traffic - and what isn't. This episode of the Company Growth Podcast is sponsored by AnswerConnect. AnswerConnect is a 24/7 live answering service for small businesses. Capture every lead and grow your business with round-the-clock call answering. Visit https://answerconnect.com/ca to learn more.
Growth Strategy Manager Charlie Friesen shares her approach to building quality traffic sources and the best ways to accomplish this. These are things every business can do to get leads who will actually convert. These are the steps that we do ourselves, that we recommend for our clients, and what we recommend for listeners of the Company Growth Podcast. This episode of the Company Growth Podcast is sponsored by Answerconnect. AnswerConnect is a 24/7 live answering service for small businesses. Capture every lead and grow your business with round-the-clock call answering. Visit https://answerconnect.com/ca to learn more.
Growth Strategy Manager Charlie Friesen shares her approach to building quality traffic sources and the best ways to accomplish this. These are things every business can do to get leads who will actually convert. These are the steps that we do ourselves, that we recommend for our clients, and what we recommend for listeners of the Company Growth Podcast. This episode of the Company Growth Podcast is sponsored by Answerconnect. AnswerConnect is a 24/7 live answering service for small businesses. Capture every lead and grow your business with round-the-clock call answering. Visit https://answerconnect.com/ca to learn more.
It's The #IFA2024 Pre-Game Show! Today's Rock Star panel includes Scott Greenberg, keynote speaker and author of the new book, Stop the Shift Show; Derrick Ableman of Northeast Color; and Ali Kraus of Benetrends! We'll take a look at this weekend's International Franchise Association Convention including the Annual Leadership Conference, the shenanigans inside Franchise City, and Scott's session on hiring & retaining Generation Z. Join us for a bit of inside-the-podcast brainstorming and sharing our most anticipated parts of the biggest week in Franchising. Thanks for your ongoing support Northeast Color, AnswerConnect, and Hughes. https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise And thank YOU for listening and staying connected on the Social Geek Radio Network.
Marketing is changing. The old rules don't hold true anymore. But you can still increase traffic to your business with email. On this episode, Megan Osler explains how to get amazing results with email marketing. This episode of the Company Growth Podcast is sponsored by AnswerConnect. AnswerConnect is a 24/7 live answering service for small businesses. Capture every lead and grow your business with round-the-clock call answering. Visit https://answerconnect.com/ca to learn more.
Marketing is changing. The old rules don't hold true anymore. But you can still increase traffic to your business with email. On this episode, Megan Osler explains how to get amazing results with email marketing. This episode of the Company Growth Podcast is sponsored by AnswerConnect. AnswerConnect is a 24/7 live answering service for small businesses. Capture every lead and grow your business with round-the-clock call answering. Visit https://answerconnect.com/ca to learn more.
It's the Social Geek Recommended Spring Reading List with several authors from the franchise community sharing their stories. On today's show: Toni Harris Taylor, Kevin Moehlenkamp, and Scott Greenberg. Thanks Citrin Cooperman, Northeast Color, AnswerConnect, and Hughes. https://www.citrincooperman.com/ https://www.northeastcolor.com/ https://www.answerconnect.com/franchise https://www.hughes.com/franchise
SEGMENT 1 with Amy Padnani, starting at 0:00: Let's kick off the new year with an interesting story about being first. What drives some people always want to be first? Here's the untold story of Mr. First himself.Amy Padnani, a journalist for the NY Times, works on a series that tells the stories of remarkable people whose deaths were not originally reported on by The New York Times. One featured article is about Brooklyn-born Omero C. Catan who was known by New Yorkers as Mr. First. The name is quite literal. In his career, he was the first person present at 537 historic opening days across the east coast.SEGMENT 2 with Natalie Ruiz, starting at 14:15: How do you create a culture of learning, especially if your business has been around for a while or your employees have been working with you for a very long time? Natalie Ruiz is the CEO at AnywhereWorks, the parent company of AnswerConnect, and others. She leads a team that provides people-powered services and technology to support small and mid-sized businesses. This year, Natalie was listed in the Top 100 People to KNOW in America as one of the top female leaders across North America.--Visit Barry's Blog for complete show notes.
SEGMENT 1 with Adam Ireland, starting at 0:00: Many entrepreneurs and startups make the same mistake. They believe that if they build it, people will come. Well, I am here to tell you, it doesn't happen that way. You need a go-to-market strategy to figure out how you are going to get in front of your prospects. Marketplaces can help you do that.SEGMENT 2 with Mischa Zveginzov, starting at 15:15: How are you getting your business in front of customers? Increasingly, folks are turning to digital media ads on Facebook or some other online platform. Our next guest says we have to stop wasting our money on these online ads and recommends a different strategy instead.--Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect.AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
SEGMENT 1 with Lindsey Day and Mark Williamson, starting at 0:00: Transactions within the small business sector have been prevalent in 2023. According to the latest BizBuySell's Insight Report, small business acquisitions increased by 2% in Q3 2023 compared to last year. What other small business acquisition trends took shape in 2023, and what should small business owners looking to sell their business think about in 2024?SEGMENT 2 with Cathy Christen, starting at 16:45: I know this may not surprise you, but women are still at a disadvantage in the workplace when it comes to raises and promotions as well as getting loans or getting financing. Why are women still at a disadvantage, and what can be done about it?--Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect. AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
We are exploring the dooming question that many of us will face at some point on our relationship journey of, “Should I keep fighting for this or is it time to walk away?” This is a painful question to arrive to and there is no one-size-fits all answer. So today, we are asking the hard questions in order to gain more clarity on your right next step. Covered on the episode: When is fighting for a relationship toxic and when is it healthyQuestions to ask yourself before you end the relationshipHow to navigate the fear of being singleWhy going back to your ex out of familiarity is NOT the answerConnect with Meleah on Instagram: @meleah_manningGet my Free Masterclass on How to Overcome Relationship Anxiety and Experience an Emotionally Connected Relationship: https://meleahmanning.com/case-studyJoin the waitlist for Radiant Relationship Academy Spring 2024 Cohort — a mentorship to overcome your patterns in dating & relationships and experience a healthy, fulfilling love https://www.sistersthatstray.com/rra Support the showLet's connect on Instagram – send us a message @sistersthatstray!
SEGMENT 1 with Steve Strauss, starting at 0:00: For many years now, the barrier to starting a business has been much lower than it used to be. Some entrepreneurs do it while they are still working at their full-time jobs and call it a side hustle. What are the keys to getting a side hustle off the ground? Steve Strauss has some great ideas.SEGMENT 2 with Mary Beth Simon, starting at 17:45: I am reading an apocalyptic fiction book that says “No plan survives contact with the enemy.” What do you do when Plan A or even Plan B doesn't work out? Mary Beth Simon helps us create our contingency plans.SEGMENT 3 with John and Mica Mahler, starting at 33:15: Let's face it. Your customers and prospects want to get to know you and you need to form a virtual connection to do that. That connection is great marketing so you can be there when they are ready to buy. John and Mica Mahler share how they've created a unique virtual connection with their customers.--Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect.AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
SEGMENT 1, starting at 0:00: Do you ever think you're the only one making any sense? Or have you tried to reason with your partner, employee or customer with disastrous results? Do certain people just rub you the wrong way? Did you ever feel in business that you were “surrounded by idiots”? Knowing how to communicate with your customers, employees, and vendors will be one of your keys to success. Thomas Erikson is a motivator, author and public speaker. His book “Surrounded by Idiots” is one of the world's best-selling non-fiction books and has been translated into over 40 languages.SEGMENT 2, starting at 17:45: Most people think they are bad a sales. What they are really not good at or what they don't do is marketing and sales. How do you keep moving suspects and prospects through the sales funnel? Lindsay Wilson is the Sales Operations Leader at AnswerConnect. She has over a decade of experience in sales in different industries, including advertising, logistics, and real estate. She's a working mom with 2 boys, and works remotely from her home near Portland, Oregon.--Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect.AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
Today we're planning, budgeting, and looking ahead to all things Marketing for 2024. * What's going to be the biggest story in marketing next year? * What role will AI continue to play for marketers? * If you could only use ONE marketing channel in '24, which would it be? Liz Solar of Solar Media, Northeast Color's Derrick Ableman, Ali Kraus of Benetrends, and author / keynote speaker, Scott Greenberg, plus special guest Kenneth Burke of Text Request, share thoughts and predictions for 2024. Today's episode is brought to you by Citrin Cooperman, Adplorer, Northeast Color, and AnswerConnect. https://www.citrincooperman.com/ https://www.northeastcolor.com/ https://www.answerconnect.com/franchise
Now for something completely different. I can honestly say that in the 15 years of doing this show, we have never covered this topic. Can Psychedelic mushrooms help the performance of entrepreneurs and small business owners?Rob Grover and Gary Logan are the founders of The Journeymen Collective, the company creating luxury guided magic mushroom retreats in the mountains of British Columbia, Canada. They believe when psychedelics are facilitated in a professional manner, it can help us with our mental, emotional, and spiritual wellness and change the way we see our lives, love, and careers.Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect.AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
What do orgasms, business, and cults have in common? I'm sure not many of us thought about that until a new documentary on Netflix aired called “Orgasm, Inc: The Story of OneTaste.” When does a business become a cult and can a cult be a business?Ellen Huet is an award-winning journalist who currently writes for Bloomberg News and Bloomberg Businessweek. She is writing a book about OneTaste, a sexual wellness company that's alleged to be a sex cult. She also hosted a seven-episode Bloomberg podcast series about the rise and fall of WeWork. How OneTaste portrayed itself as a sexual wellness companyWho started OneTaste and what was the appeal?What do cult dynamics look like within organizations?How WeWork and other startups have displayed cult dynamicsWas OneTaste successful?The latest on the legal inquiries on OneTaste--Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect.AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
Today: When is it time to BLOW SHIT UP? Part Deux! All of our regular Rock Star panelists are joining in on this one: Liz Solar of Solar Media, Northeast Color's Derrick Ableman, Kristen Pechacek of MassageLuxe, Ali Kraus of Benetrends, and author / keynote speaker, Scott Greenberg. On part one, we looked at brands, this time it's personal. Our panel shares stories about times in our professional lives and personal lives when we've decided to blow everything up. What happens when logic doesn't work, and instinct takes over? And what are the duckies do you need to put down in order to play the saxophone? Today's episode is brought to you by Citrin Cooperman, Adplorer, Northeast Color, and AnswerConnect. https://www.citrincooperman.com/ http://www.adplorer.com/ https://www.northeastcolor.com/ https://www.answerconnect.com/franchise
SEGMENT 1 with Donna Griffit, starting at 0:00: The story you tell as a small business and more importantly as a startup will influence your ability to attract customers and investors. Here to help is Donna Griffit who is a World Renowned Corporate Storyteller, Pitch Alchemist, and Best-Selling Author of “Sticking to My Story – The Alchemy of Storytelling for Startups."SEGMENT 2 with Dax Cornelius, starting at 27:00: You may have heard the terms quiet quitting, quiet hiring, and loud quitting. All of these trends reflect significant shifts in employee behavior and attitudes in the modern workplace. Employees across the globe are reporting feeling disengaged and unappreciated. In a new study that promises to reshape our understanding of work dissatisfaction and its implications on individuals and organizations, Bastion Transform sheds light on factors driving work dissatisfaction in today's work environments.--Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect. AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
A lot of small businesses have applied for the Employee Retention Credit (ERC) from the IRS and received hundreds of thousands and sometimes even millions of dollars. The IRS recently took the unusual step of announcing it was suspending any new applications for the ERC program because they believe it is filled with small businesses fraudulently applying and many don't actually qualify for the program.Here to discuss the new developments in the ERC program is Jay Woods who is the Founder & President of Omega Accounting Solutions.--Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect.AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
Many small business owners simultaneously fear ChatGPT and want to figure out how to use it in their business. Here to help is Neil Dagger, an English author with a BSc in Computer Science from University College London. He wrote the #1 best-seller “The ChatGPT Millionaire: Making Money Online Has Never Been This EASY.”--Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect.AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
When is it time to Blow shit up? That's right – when does a brand clear the deck and start over? Who's done it well? Who didn't? Today we're talking Brand Revolution versus Evolution for some consumer franchise brands. Our rock star podcast panel today: Liz Solar of Solar Media, Northeast Color's Derrick Ableman, and Kristen Pechacek of MassageLuxe. Thanks to our newest sponsor, Adplorer! And thanks to AnswerConnect, and the all-new Brand J! https://www.adplorer.com/ https://www.answerconnect.com/franchise https://brandj.com/
SEGMENT 1 with Amy Schneider, starting at 0:00: What is it like to be the biggest female champion on Jeopardy and know so much about everything? Amy Schneider shares her experience making history and living a life of boundless curiosity.SEGMENT 2 with Rita Flores, starting at 16:30: The single thing that can separate you from you competitors is the unique customer experience you provide them. I have said for a long time that customer experience is the new marketing. Rita Flores shares how to meet your customers where they are, whenever they are ready to contact you!--Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect. AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
SEGMENT 1 with Eric Ly, starting at 0:00: More and more companies are doing background checks, but the process is a mess. It either takes too long or the information is incomplete. Eric Ly created one world-famous company as a cofounder of LinkedIn and he wants to do it again.SEGMENT 2 with Joseph Costanzo, starting at 14:15: Most of us have to deal with success and failure in business. But what happens when these things are very public? What happens when your failure lands you in prison?--Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect. AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
SEGMENT 1 with Adam Smith, starting at 0:00: I am always thankful when a public figure comes out and talks about a painful journey they have been on especially when it comes to mental health. We have a candid conversation with Congressman Adam Smith about his journey with chronic pain and crippling anxiety and his experience with a broken American healthcare system.SEGMENT 2 with Joe Hart, starting at 18:40: One of the things I say at the end of every show is “love everyone, trust a few, and paddle your own canoe.” While you can welcome the support of those around you, your success is ultimately up to you. How can you take command of your life, your relationships, and your future?--Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect. AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
Today, we share the secret to happiness! Okay, maybe we don't have the whole answer yet, but Brandi Kloostra, VP of Digital Marketing at Franworth, has some compelling ideas about mental health and well-being inside an organization. Brandi and the team created The Joy Committee to bring JOY to the workplace. Thanks to our newest sponsor, Adplorer! And thanks to AnswerConnect, Northeast Color, and the all-new Brand J!
SEGMENT 1 with Andrea Beach, starting at 0:00: Why do employees, customers, and vendors lie? The reality is that most of us lie sometimes. What are the signs someone is lying and what do you do about it? SEGMENT 2 with Tanya Alvarez, starting at 18:15: We all struggle to accomplish our short-term goals. But science says that being held accountable to your goals will help you achieve them. What's the best way to stay accountable?--Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect. AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
We're hitting the road to more franchise conferences this fall with road warriors Abby Fogel, VP of Marketing & Brand Relations of Unleashed Brands, Ali Kraus, VP of Marketing at Benetrends Financial, and Sheila Fischer, SVP of Sales at the International Franchise Association. We'll discuss our favorite business events for autumn, our newest travel trips for this year, and our one wish for changing business travel. Waving the magic wand: what's the one thing YOU would change about biz travel? Shout-outs today to Josh Wall, Nancy Bigley, FLDC, Franchise Update Media, #packingcubes, #kingcake. Thanks to our newest sponsor, Adplorer www.adplorer.com/. And thanks to AnswerConnect www.answerconnect.com/franchise , Northeast Color www.northeastcolor.com/ , and the all-new Brand J brandj.com/ !
If you are interested in selling your company, what do you have to do now to plan to sell it profitably?Jason Hendren is the author of “Things I Wish I Knew Before I Sold to Private Equity.” He is a sought-after CEO coach, speaker, and exit-planning advisor. He is an award-winning entrepreneur and has extensive expertise as a buyer and seller of businesses.Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect. AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
SEGMENT 1 with Paul V. McEnroe, starting at 0:00: Can you imagine business functioning without the barcode? Ten billion or more times each day, electronic scanners read data encoded in black-and-white codes—barcodes—printed on or affixed to physical goods. Where did the ubiquitous barcode come from? Our guest, Paul McEnroe, shares what it was like to be on the team that created a technology that changed the world.SEGMENT 2 with Laura K. Connell, starting at 25:00: I have found that the biggest thing that gets in the way of our success is us—and we don't even know it. Laura K. Connell is a trauma-informed author and coach who helps her clients discover the subconscious reasons they sabotage their own success.Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect. AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
SEGMENT 1 with Eileen Canney Linnehan, starting at 0:00: Have you ever heard of the Yips? Olympic athlete Simone Biles calls it the twisties. We all get them - when anxiety grips you so hard it freezes you. You know how to do it, you practiced it, but when the time comes, you can't do it. Think of a basketball player who can't make a free throw. Think of a business owner who freezes when they have to talk in front of anyone or have a difficult conversation. How do you overcome it?SEGMENT 2 with Ryan Cantor, starting at 21:00: We need to recognize that there is a customer generational gap: small business owners struggle with communicating with various audiences. Do you call your customers, email them, or use social media?Visit Barry's Blog for complete show notes.The Small Business Radio Show is sponsored by AnswerConnect.AnswerConnect provides around-the-clock customer service support. Your customers are guaranteed to reach a real person every time they call. Get 50% off three months of their best value planThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3306444/advertisement
Today, we're live in the Podcast Zone at Franchise Expo South in Fort Lauderdale, FL! Working with MFV Expositions and The IFA, we're on a mission to find some innovative and diverse franchise concepts and find out what these entrepreneurs love about franchising! Joining us today: MJ Moradi, Pharaoh Bill Tasillo, Spherion Elena Dolinski, HLFLC Tom Spadea, Spadea Lignana Sally Facinelli, Salty Dawg Andrew Prater, D-BAT Thanks to our newest sponsor, Adplorer! And thanks to AnswerConnect, Northeast Color, and the all-new Brand J!
Depression. Anxiety. Stress in the workplace. It's not getting better. What can organizations do to foster a supportive work culture and prioritize employees' mental health and well-being? Our rock star podcast panel today: Liz Solar of Solar Media, Northeast Color's Derrick Ableman, and Wild Birds Unlimited's Paul Pickett! Thanks to our newest sponsor, Adplorer! And thanks to AnswerConnect and the all-new Brand J!
It's the Social Geek Recommended Fall Reading List with several author authors from the franchise community sharing their stories. Hear from these pros and check out their latest work: 00.00 Intro 01.55 Mark and Mary Kay Liston, Diagnosed https://www.diagnosedbook.com 26.00 Clint Smith, How to Hire https://howtohire.com 37.05 Gary Prevenost, The Unstoppable Franchisee https://theunstoppablefranchisee.com 44.30 Erin Fletter, Mug-nificent Meals https://www.amazon.com/stores/Erin-Fletter/author/B093YJHWSM Thanks to Northeast Color, AnswerConnect, Citrin Cooperman, and BIGGBY Coffee. Shout-outs today to Dina Dwyer Owens, Nancy Friedman, Neighborly, and FranNet.
Do you struggle with giving advice? How about taking advice? Franchise Rock Stars Kristen Pechacek of MassageLuxe, Andrea Pirrotti of NewFlex , Sam Stanovich of Big Chicken, and Derrick Ableman of Northeast Color share ideas on how to give advice when it's not an easy conversation and how to tell if you they're actually listening to you. Thanks to AnswerConnect, Citrin Cooperman, and Biggby Coffee!
It's the July edition of the AI Update on Social Geek! Topics today include: What's the future of the branding for AI or Machine Learning? What does a Chief AI Officer do? How are franchisees following a brand's lead in AI? How are franchise brands mitigating risk and dealing with security surrounding AI? And how are franchisors using AI tools to assist Franchise Development efforts? Joining us again today: Robert Mitchell of WSI, Paul Farmer of Starfish SEO & Marketing, Patti Rother of The NOW Massage, and Ingrid Schneider of Stay In Your Lane! Thanks to Northeast Color, AnswerConnect, Citrin Cooperman, and BIGGBY Coffee.
In this Supplier Wire Series episode of Modrn Business Podcast, we sit down with Karen Booze, the Director of Business Development at AnswerConnect, who provide 24/7 Live Answering Services for franchise organizations. We dive into Karen's advice for building lasting relationships that can help you capture leads, improve customer satisfaction, and grow your business all at once. Connect with todays guest: https://franchisesuppliernetwork.com/featured-supplier/answerconnect/ Register for the Franchise “UnConferences” at www.franchisors.com
In honor of International Women's Day, we had the great privilege of speaking with Natalie Ruiz, CEO of AnswerConnect. Natalie is a business builder with a unique background. In fact, she started with her company as a temporary employee in an operation of 30 employees. In 2015, she assumed the role of CEO and today AnswerConnect has over 1,500 global employees who operate 24/7 365 days a year. Natalie is a big believer in the human spirit and in mentoring others to succeed. Her motto is "Leaving people and places better than I find them." Here is some of what we covered in our conversation: - The importance of human connections in a business world that leverages so much technology and her belief that business should strive to provide customers with the shortest distance between 'I have a problem' and 'my problem is solved' and her belief that it is still a human. - Learning that there are many paths to success but it really comes down to grit, resiliency, and curiosity. - The revolutionary leadership lesson she learned under the guise of, "What would you do differently as a manager if the team that you have right now was the team you were going to have forever?" - Trying to follow other people's archetypes or narratives only to realize they do not serve you. - The dream of 'hockey stick' growth but the challenges and cautionary tale that comes with such success. - How they manage global training via an online university called Adaptview and then support success by partnering people up. Connect with Natalie: AnswerConnect Website: www.answerconnect.com LinkedIn: https://www.linkedin.com/in/nataliesruiz/ Instagram: https://www.instagram.com/its_natalieruiz/ Connect with Allison: LinkedIn: https://www.linkedin.com/in/allisonsummerschicago/ Website: DisruptiveCEONation.com Twitter: @DisruptiveCEO #CEO #startup #startupstory #founder #founderstory #business #businesspodcast #podcast #selfhelp #selfservice Learn more about your ad choices. Visit megaphone.fm/adchoices
The Franchise News Podcast with Jack Monson for February 22, 2023 Thanks to AnswerConnect and CareerPlug Submitting News: If you have newsworthy items to share, please send press releases and media alerts to: franchisenewspodcast@gmail.com
This week on the podcast Britt is chatting with Emily Dawson, a Registered Holistic Nutritionist & Functional Nutrition Practitioner specializing in Gastrointestinal Health. Emily developed terrible IBS in her early 20's, and after years of struggling to find answers, she discovered natural medicine. Based on her own experiences, she became very passionate about digestive health and helps clients all over the world heal their gut using natural nutrition. She specializes in IBS, Gerd, Candida, SIBO, Food intolerance, IBD and more.In this episode Britt and Emily chat all about the confusion between food intolerances, sensitivities and allergies, and they pose the question- should everyone avoid dairy and gluten?In this episode, they chat aboutEmily's own health story involving food fear associated with intolerancesA detailed explanation of the difference between food intolerances, sensitivities and allergiesShould you eliminate food sensitivities forever?How do food intolerances and sensitivities developShould everyone just cut out gluten and dairy because they are such a common trigger?How we can support the gastrointestinal system for improvement in food sensitivitiesHow should we go about re-introducing an offending food (after removing and improving digestion)How food fear is impacting your ability to digest foodHow to approach dining out with a food intolerance/sensitivity/allergyWhy an elimination diet may not be the answerConnect with Emily on instagram or on her website. Emily is amazing at what she does, and offers some great resources on her website and instagram! If you're interested in working with Britt, check out her signature 12-week Fuel your Fire Personalized Nutrition Program, where she works with you to get to the ROOT of your symptoms, and bring that zest back into life with less stress, supporting anxiety and better poops!Registration is also open for her Fuel Your Fire 12-Week Self Paced Course (
Jennifer Callender, Franchise Business Consultant with FranServe and The J3 Project, joins podcast host Jack Monson to discusses reaching more candidates. What can brands do to broaden their scope and search? Where can brands start to find more great candidates from underrepresented communities and people who weren't already thinking about franchising? And what support are franchise candidates looking for in a business? Thanks Consumer Fusion, Citrin Cooperman, and AnswerConnect. Many shout outs today the some of our favorite leaders and groups in franchising including Alesia Visconti, Jack Wilson, IFA, #openforopportunity, Rikki Amos, IFA's Diversity Board, #FCXC, #FLDC, FranServe, University of Louisville, and more!
One barrel of oil equals the manual labor energy of one human for five years. This fact explains why humans are strapped to fossil fuels: entire economies and lifestyles are based on the easy availability of fossil fuels. Humans don't yet know how to live off of the Earth's “energy budget” – fueled by the sun. We're emitting more CO2 than at any time before. What is the barrier to slowing this down? Politics, and the difficulty humans have with change. But change is afoot and hope is alive.David Roberts is editor-at-large at Canary Media. He writes about clean energy and politics at his newsletter, Volts. Previously, he covered the same subjects for five years at Vox, and before that for 10 years at Grist. Today on Clean Power Hour, David joins Tim to discuss the progress made on technologies that extract carbon out of the atmosphere, make the clean energy we need to sustain us and store the extra. David presents the three very attainable goals that will bring us most of the way to the solution. Listen in for a veritable “clinic” on established clean energy technologies in place now and those in reengineering stage, like hydrogen, thermal, concentrated solar and more. As David states, many solutions are surprisingly basic and simple.Key TakeawaysHow the global action humans have taken, while painfully slow, will likely save us from the most extreme outcomes previously considered possibleThe rare jewel that is a climate science expert who speaks in plain languageHow Nate Hagen's quote, “Things are getting worse and worse and better and better, faster and faster” sums up human's very slow adoption of climate solutionsThe three changes we can make that will solve 75% of the problemDavid's take on why now is the most amazing time to be finding solutions in energy storageOutside wind and solar, how non-intermittent solutions such as geothermal, smaller hydro, lithium-ion batteries, meltdown-proof nuclear and thermal energy are having a moment How the ecological principle of “carrying capacity” explains the problem humans have caused on EarthWhat concentrated solar is, and how it's a great example of replacing materials with intelligenceHow one simple but clever insight waiting to be uncovered could be the answerConnect with DaveDave on Twitter CanaryMediaVolts NewsletterConnect with Tim Clean Power Hour Clean Power Hour on YouTubeTim on TwitterTim on LinkedIn Email tgmontague@gmail.com Review Clean Power Hour on Apple PodcastsResourcesNate Hagens, The Great SimplificationHyperlightCorporate sponsors who share our mission to speed the energy transition are invited to check out https://www.cleanpowerhour.com/support/ Twice a week we highlight the tools, technologies and innovators that are making the clean energy transition a reality - on Apple,
Natalie Ruiz, CEO of AnswerConnect, is an award-winning executive. Her path to leadership has been unconventional. She started as a temporary employee in the company and is now leading as the CEO of the organization. What's even surprising is that she only wanted to quit her job in the first week. She thought the company wasn't the right fit. However, destiny had other plans, which made her one of the leading CEOs in the world. During the conversation, Natalie described this in detail and mentioned how she entered this role. Natalie serves on the board of directors for PDXWIT and has been featured in various magazines and websites. She is an outstanding leader who believes in maintaining diverse and inclusive teams. Moreover, she is always open to experimenting and innovating. These are some of the aspects that Natalie implements into the daily operations of the company. Natalie firmly believes that if you keep doing things the same way, it will never change. Therefore, it is necessary to incorporate new ideas and experiment with them. She also stresses how important it is to focus on the things that matter. Listen to her episode and learn about her life. Today you'll learn about: Natalie Ruiz and her experience What led her to this role? Her overall journey and the challenges she faced Why is it essential for organizations to have diverse teams? Why is it necessary to incorporate new ideas and experiments? How is being an executive different from having other leading positions? How AnswerConnect is helping businesses? Her learnings in life The importance of human connection Plans for her life and the company Her advice to young CEOs Connect with Natalie Ruiz https://www.answerconnect.com https://itsnatalieruiz.com https://www.linkedin.com/in/nataliesruiz/ https://www.instagram.com/its_natalieruiz/ https://medium.com/@its-natalieruiz
It's Marketing Monday! Marci Kleinsasser, VP of Marketing at Handyman Connection, joins host Jack Monson to discuss the challenges around marketing tech, franchisee marketing adoption, working with vendor partners, and how Marketing and Ops can work together better. We'll also chat a bit about brand awareness via advice on TikTok from franchisees and craftsmen. Thanks to TruPresence, AnswerConnect, and Thryv.
Is your goal generating leads or generating relationships? Recorded live in Las Vegas at MUFC! Karen Booze of AnswerConnect and Derrick Ableman of Northeast Color join Social Geek host Jack Monson to discuss relationship-building. Do you spend time, resources, and sponsorship dollars to generate leads at franchise events or in your other marketing efforts? Whether you're an industry supplier or a franchise brand, flip the script and focus on generating relationships. Karen and Derrick share success stories of building long term relationships in franchising that benefit everyone involved by getting away from the transactional mind frame. Thanks TruPresence and Thryv
Should your Franchise Brand be on TikTok? “In the absence of information, people will choose something else,” says Maresa Friedman. In Part 2 of our #MarketMonday discussion with after Maresa's standing room only presentation at IFA 2022, we dive deep into TikTok. Is TikTok really so different or is it the same behavior we've seen for generations just happening faster? Maresa shares tips for franchise brand marketers including how to: Get your brand engaging with consumers on TikTokStart creating something now without waiting for it being perfectReach people who are totally new to your brandDevelop a strategy around “WHY should anyone care about your brand?”Write TikTok copy and captions with great trending hooks Follow @maresasd on TikTok and Instagram Thanks to TruPresence, AnswerConnect, and Thryv.
Maresa Friedman is back to chat about Automation, AI, TikTok, and more. In Part One of our chat, Maresa shares her ideas that lead to her presentation at IFA 2022 on Marketing and Automation Trends. We'll discuss how Automation can help Franchises in the current marketplace where talent is so hard to find, and how Marketers can let automation take care of the day-to-day tasks so they can spend more time on strategy and thinking about the next level. We'll also touch on AI finding patterns that create opportunities, conversational marketing, and (yes!) the death of bad chatbots. Thanks to TruPresence, AnswerConnect, and Thryv.
Today it's a preview of the new Limitless Leaders podcast series from Eulerity recorded live in San Diego this week at #IFA2022. We'll discuss leadership with A-List franchise leaders Catherine Monson, Bob Fish, and Sarah Toney. I don't know if this qualifies as "A Very Special Episode" but it's sure going to be different! Thanks for helping to put this together: Mary Hanula, Adam Chandler, Jake Fishman, Craig Maron, Troy Dowell, Julie Samuels, Heather Anderson, Clarissa Bradstock, AnswerConnect, Consumer Fusion, and The International Franchise Association. We also say some nice things about Karen Booze, Brynn Gibbs, and Mark Spencer, but don't tell them!
Welcome to the first episode of 2022! I am so excited to introduce my guest and friend, Natalie Ruiz. Natalie Ruiz is the CEO of AnswerConnect. While she is a CEO now, she started her career with the company as a temporary employee — and she almost quit during her first week because she wasn't sure the job or the company was the right fit. Natalie often says that her path to success has been unconventional — and that's one of the aspects that fuels her to continue to challenge assumptions about what work, success, and the concept of what balance in life looks like. In today's episode, we are going to talk more about the unconventional path and why sometimes it can be often misunderstood. Natalie is an award-winning executive who has been recognized with awards for Female Executive of the Year and for Women Helping Women by the Stevie Award Association and a Woman of Influence by the Portland Business Journal. Outside of her day job, she writes and publishes a series on Medium highlighting powerful women, is a mentor, serves on the board of directors for PDXWIT, and is a keynote speaker. Natalie was instrumental in the growth of AnswerConnect, spearheading the move from co-located to remote work and global expansion, all while being a mom. In all that she does, Natalie aims to leave people and places better than she finds them. You will love following her on social media and can find her on Instagram at @its_natalieruiz or connect with her on LinkedIn. Alright, Friends! Enjoy the show!
Robert Mitchell is the Head of Franchise Development at Ultra Pool Care Squad. We dive into the deep end of the best ways to reach new candidates in 2022. What's working? What's not? And when do you to shift to something new? We'll cover everything from franchise expos to broker networks to Facebook ads to TikTok videos. Thanks to AnswerConnect, Oneupweb, and CareerPlug.
Kathleen Kuhn has moved from being a franchisee, then a franchisor with a national home inspection franchise. Now she's moved in a new entrepreneurial direction as the President of Moove Guru, the first “PropTech” franchise. Kathleen shares trends on where both real estate and franchising are heading in 2022. Thanks to AnswerConnect and Oneupweb.
Natalie is the CEO of AnswerConnect. Natalie began her career as a temporary employee and often says her path to success has been unconventional. Natalie is an award-winning executive who has been recognized with awards for Female Executive of the Year and for Women Helping Women by the Stevie Award Association and a Woman of Influend by the Portland Business Journal. Natalie shares her journey from a temp employee to CEO! She talks about what outsourced telecom is and why it is important for companies.Her leadership tips include authenticity, caring for people, being intentional and how to work remote.Also a working mom, she shares some of her tricks there as well.#CEO #Leadership #womenleaders
Today's guest is Keith Keppner of Keppner Boxing Franchises. Keith tells his story of overcoming personal health setbacks, to become a boxer, coach, and entrepreneur. We discuss the locations' customers desire for getting in better conditioning, learning new skills, and self-improvement. And Keith shares trends he's seeing for both the fitness space and small business owners. Thanks to Thryv, AnswerConnect, and Oneupweb. And a shoutout to our friends at The Franchise Show!
Jonathan Thiessen is the Chief Development Officer at Home Franchise Concepts. JT shares what he's seen recently with strong franchise candidates and potential business owners as well as trends he's watching for franchise development in 2022. Reach JT at jonathan.thiessen@gohfc.com Thanks to Thryv, Northeast Color, and AnswerConnect.
Jackie Bondanza, CEO of Hounds Town USA, discusses seeing the brand from customers' perspective (and by customers, we mean both people and the dogs!) Jackie shares her thoughts the red-hot pet industry and “pandemic puppies” as well as how her team uses in-depth demographic market studies to determine where the is demand for a location is greatest. Thanks to Consumer Fusion, AnswerConnect, and Oneupweb.
Joining us today are Brian and Felicity Curin, founders of Little Kitchen Academy. We discuss combining their passion and skills in the culinary arts + experience in franchising and small business ownership. The brand also has innovative ways of teaching valuable life skills in this unique Montessori-inspired cooking academy for kids ages 3 through 19. Thanks to Benetrends Financial, iPost, and AnswerConnect.
Best-selling author Stan Phelps is back on Social Geek to talk about his latest project, Pink Goldfish 2.0: Defy Normal and Exploit Imperfection. Stan shares the concepts behind the "Pink Goldfish" including that our flaws actually make us awesome and help us escape the sea of sameness. We also chat about his "Goldfish Tank" concept and Social Geek's favorite idea, #microweirdness! Catch Stan and his co-author David Rendall on their road trip across the country including a stop in Chicago on 8/3! Thanks to Location3, AnswerConnect, and iPost!
Amy C. Waninger welcomes AnswerConnect CEO Natalie Ruiz to the show this week to discuss her career journey, AnswerConnect, and more. As always, check the links in the show notes to find out more about Natalie! You can connect with her on LinkedIn. https://bit.ly/3cKNGzW Check out AnswerConnect's website. https://bit.ly/3cLwE4A Interested in supporting Living Corporate? Check out our Support page. https://bit.ly/3egO3Dk Check out Lead at Any Level. http://bit.ly/2lPvOMM
Angela Coté is back on Social Geek to chat about leadership, taking action, and providing value. We also dive into the end of the talking head panels, either virtual or in-person, and the growth of collaborative peer-to-peer learning. Listen to this conversation and go be awesome. Thanks to Social Joey, Franchise Payments Network, Citrin-Cooperman, and AnswerConnect. Hat tip to Marie Forlio #everythingisfigureoutablel, Lisa Nichols, and Simon Sinek!
This special episode was recorded in Philadelphia at one of this year's excellent Franchise Shows organized by National Event Management. It's been fantastic to get back on the road with friends in the Franchise space again! Joining us today are Richie Huffmanof Celebree School, Tim McCarthy of Rosati's, Christina Smith of Midtown Chimney Sweeps, and Tim Courtney of PuroClean. Each shares some insight on the culture of their brand and thoughts on what makes the culture of Franchising so compelling. Thanks to Scorpion, AnswerConnect, and Suttle-Straus
Tom Epstein is the Founder / CEO of Franchise Payments Network and POLN8. Tom is in a unique position in the Franchising space to see actual sales data for a huge number small businesses via his company's technology used by thousands of brands and their individual locations. We share on data same store sales and average tickets not only comparing this year to last, but also comparing 2021 to 2019. The current trends look fantastic for small biz! Also, join Social Geek Radio and Social Joey next weekend, May 14 and 15, in Philadelphia at The Franchise Show! Thanks to National Event Management, AnswerConnect, and Scorpion.
Today we’re talking about marketing and branding inside a franchise location with Pamela Ross, Senior Manager of New School Openings at School of Rock and Derrick Ableman, Marketing Manager of Northeast Color. How do the colors, textures, and decor create the right vibes and brand consistency? How did the pandemic change the interior designs? And, what does it mean to be Environmental Marketers? Thanks to Franchise Payments Network, POLN8, AnswerConnect, and Scorpion!
Collaboration over Competition with Natalie Ruiz One successful woman is powerful in her own right. But when she uses her success to pull other women up, she becomes impactful. Women are stronger together, when we can trust our sisters to have our backs and show us our real worth. In today's episode, Natalie Ruiz talks about her business success and how she became the renowned business executive she is today. She also shares some work-from-home tips, how she runs her business during this pandemic, and how she empowers women by putting their stories out there. Natalie also gives her insights on relationships and why role models are important. Tune in to this episode if you want to discover how you can support other women. Here are three reasons why you should listen to the full episode: Discover why every experience contributes to your career in the long run. Learn the importance of resilience and why you should say yes to opportunities. Natalie will share why highlighting women's stories is crucial for young people. Resources Natalie Ruiz's LinkedIn page Natalie Ruiz's Linktree Natalie Ruiz's Instagram page My first book, Relationship Ready: How I Stopped Fucking Randos and Started Cupcaking My Soulmate, is available on Amazon and Audible. Grab your copy now! Episode Highlights Natalie's Journey to Becoming CEO Natalie used to work at a grocery store but realized that she had to do something better with her life. When she found a job on Craigslist, she was able to showcase her background in sales and leadership. She was vocal about the company's problems, and the CEO encouraged her to create changes in the workplace. This moment opened many opportunities for Natalie's career. With her leadership, the company grew. Soon enough, she became the CEO in 2015. When Natalie became CEO, she felt scared as she was back to square one again. But being surrounded by women who love and support her has helped Natalie accept and adjust to her new role. She advises everyone to say "yes" to bigger opportunities and figure things out later. Running a Business amid COVID Natalie felt grateful that their company offers value to businesses that are struggling. She says that their customers currently need them more than ever before. Their company thrives in today's climate since they've always applied the work-from-home setup even before. Things will not always be in your favor, so it's better to prepare and level up your business during this challenging moment. Some Work-from-Home Tips For Natalie, it's better to treat it as if you're going to work. Have a schedule, take your breaks, get outside, move around, and set yourself up for success. It's better to do video conferences as it helps build the team's connectivity. Natalie shares that she still dresses up and puts on make-up. She encourages everyone to do whatever “ritual” they need in order to feel at work. Listen to the full episode to hear more of Natalie's tips and experiences on working from home. Natalie's Entrepreneurial Streak Natalie learned at an early age that she has to work if she wants to earn extra money. She had always been driven by her clear goals and her determination to achieve them. When she was younger, Natalie used to do small jobs for her mom's friends such as yard work and cleaning their kitchens, which provided her exposure and developed her work ethic. Listen to the full episode to hear Heidi and Natalie's first jobs and hilarious experiences at their early businesses' attempts. Elevating Other Women Despite being CEO, Natalie also gives her time as a regular contributor to Medium, which features interesting and inspiring women. Natalie considers herself a hard worker and an introvert. When she was interviewed for the company, she realized that she could seize this opportunity to elevate the stories of women entrepreneurs. Natalie finds it fulfilling and valuable to connect with “cool women”, no matter how small their recognitions are. Showing Her Daughter What's Possible By championing women's stories, Natalie wants her six-year-old daughter to have role models and to be inspired. Not having role models when you grow up prevents you from knowing many paths to success, so you start to settle for less when you become older. Kids watch how adults show up, behave, and interact with the world. Natalie wants to inspire her daughter and show her that anything's possible if she dreams big. It's important to normalize failures and take the shame away from these, and to learn resilience during tough moments in life. On Her Relationships with Her Family Before going into a relationship, Natalie confesses that she had to learn how to love and accept herself first. Natalie and her partner were married before, and they both have kids, so they understand that they have to be very careful and conscious. In homeschooling her daughter, Natalie makes sure she is considering her child's emotions during this time. Listen to the full episode to know more about what makes a healthy relationship through Natalie's bond with her family during the pandemic. 5 Powerful Quotes from This Episode “What I learned is that we're all just people trying to do our best.” “We start settling for less. And I think part of that is not having the role models that we need, not knowing that there's so many different paths to success.” “They [your kids] watch you and they see how you live, and how you show up, and how you behave, and how you interact with the world. And so if I want her to feel like anything's possible, if I want her to feel like she should dream big, then I have to do the same.” “I think talking about things that don't work out and taking away the shame of that is amazing.” “So recognize first and foremost that life is difficult for a lot of reasons. But I would say find the thing that you can center in on, that gives you purpose, or gives you focus, or brings you joy, and focusing on that and kind of expanding that as much as you can.” About Natalie Natalie Ruiz is the CEO of AnswerConnect. Her business is a remote-first company that helps small and midsize businesses thrive, whether they work at home, in an office, or anywhere. She's also an award-winning executive, recognized as one of the Portland Business Journal's Women of Influence in 2020. Natalie is passionate about creating a workplace environment where people from all backgrounds can thrive outside of work. She loves spending time with her family and volunteering. If you want to learn more about Natalie's business and side hustle, visit her Linktree. Enjoy the Podcast? Learning how you could improve your relationships, may it be romantic, familial, business, friendships, and with yourself, has never been this easy. If you enjoyed today's episode of The Relationship Ready Podcast, then hit subscribe and share it with your friends! Post a review and share it! If you enjoyed tuning into this podcast, then do not hesitate to write a review. You can also share this with your family and friends so they can feel empowered and inspired to reach their dreams. Have any questions? You can contact me through email (heidi@heidibcoaching.com) or find me on Instagram or Facebook. Thanks for listening! For more updates and episodes, visit my website. You may also tune in on Google Podcasts, Apple Podcasts, or Spotify. To being relationship-ready, Heidi B
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