Podcasts about broadridge

A Future of Finance interview with Rob Krugman, Chief Digital Officer at Broadridge Interview.Rob Krugman, Chief Digital Officer at Broadridge, speaks to Bob Currie about how financial services organisations are thinking about their futures and how Broadridge applies a customer-led Agile development approach to drive its innovation strategy.Recognising that not every development idea will result in a live implementation, Krugman explores what makes the difference between success and failure and how it has applied this thinking to business use-cases, including the development of its ClearFi data insights platform and its distributed ledger repo solution. In managing its innovation lab, 605 Studios, Krugman explains how Broadridge supports a mix of ‘disruptive' and ‘synergistic' project initiatives, explaining why disruptive projects typically grow most effectively within the innovation hub, while synergistic projects may be better nurtured within existing business units and product teams.In doing so, Broadridge adopts a UniFI approach that attempts to break down the barriers between digital and traditional silos, with blockchain, tokenisation and AI technologies playing a central role in defining their mutual evolution. Hosted on Acast. See acast.com/privacy for more information.

When it comes to measuring your marketing return on your investment (ROI), ask yourself: is what you're doing worth the time and money you're spending on it? How do you know? In this episode, host Matt Seitz, Chief Marketing Officer at C2P, sits down with Cary Chaitoff, Vice President of Marketing at C2P, to break down the true meaning of ROI for financial advisors. They discuss how to measure marketing success beyond just ad spending, the importance of establishing internal processes before spending anything on new leads, and how different marketing tactics impact client acquisition. Whether you're looking to optimize your current strategies or are just getting started with marketing, tune in to learn how to build a more efficient, results-driven marketing plan that drives growth. Resources: Marketing & Automation Platforms: FMG Suite, Broadridge, Snappy Kraken Website Analytics & Tracking: Google Analytics Advisor Webinar and Seminar Providers: American Financial Education Alliance (AFEA), White Glove  Statistics: 65% of financial advisors lack a formal lead nurturing strategy Advisors who track both lead source and booking source see a higher marketing ROI by optimizing conversion paths. High-net-worth clients are more likely to engage via educational webinars and targeted digital content rather than cold outreach. 

Trying to leverage email marketing to follow up with leads? Learn how to harness the untapped potential of email marketing to captivate prospects, cultivate valuable relationships, and propel your financial advisory business to new heights. Join C2P members, Matt Seitz, Chief Marketing Officer, and Cary Chaitoff, VP of Marketing, as they share practical tips and proven strategies to help you create compelling campaigns, segment your audience, and boost conversions. Whether you're an email marketing novice or a seasoned pro seeking to sharpen your edge, listen for game-changing insights you can deploy immediately to supercharge your lead generation and client acquisition efforts.Resources:Email marketing platforms: FMG, Broadridge, Snappy Kraken, Constant Contact, MailChimp, ZohoAdvanced marketing automation: HubSpot, ActiveCampaign, Act-OnStatistics:65% of marketers don't have a lead nurturing strategy in place. Using "video" in subject lines boosts open rates.Starting subject lines with "most" increased open rates by 24%. 

How is the trifecta of blockchain, machine learning, and AI reshaping the future of financial services? Today, we're joined by Rob Krugman, Chief Digital Officer at Broadridge, to delve into the transformative power of digital technology within the financial sector. In this episode, we explore Broadridge's latest insights on digital transformation, highlighting the widening gap between digital leaders and those lagging behind. An astounding 75% of firms are confident in their digital strategies, yet only a third are at advanced stages in refining customer experiences, modernization, and data management. Rob shares that successful digital transformation is not just about technology but also involves a cultural shift within organizations. We discuss the barriers that institutions face, such as the challenge of prioritizing long-term transformation over short-term firefighting, attracting top-tier digital talent, and overcoming the inertia of traditional, internally focused approaches. Moreover, we'll cover the crucial role of AI in creating more engaging and personalized customer experiences. From AI-assisted form filling in insurance claims to persona-based interactions that aim for real-time personalization, financial services are on the brink of a major overhaul. Rob will also share insights on the cultural adjustments needed to integrate AI effectively, emphasizing the importance of continuous learning and the development of "superhuman" capabilities through technology. Looking towards the future, Rob outlines a vision for 2025 and beyond, where blockchain, machine learning, and AI could enable real-time, 24/7 global transactions with enhanced decision-making processes and anomaly detection. He also provides advice for organizations at the early stages of their digital transformation journey, suggesting a focus on securing a top-down mandate, starting small with experiments, and being prepared to iterate based on feedback and results. Join us as we uncover how Broadridge is navigating these changes and what other financial institutions can learn from their journey. How are you preparing for the digital transformation in your field? Share your thoughts and join the conversation.

Throughout his 30-year career, Matt has been singularly focused on helping savers retire with confidence. As President of Income America, LLC—an in-plan retirement income solution that provides retirees with guaranteed income for life—he provides innovative, fiduciary-oriented solutions that enhance participants' retirement security. A prolific speaker and panelist, Matt has spoken at dozens of industry events, including the NAPA 401k Summit, the Alliance for Lifetime Income Summit, the Investment News Retirement Income Conference, the CFA Society PORTFOLIO Conference, AFS 401(k) Retirement Services Employee Benefits Symposium, SS&C Deliver, and the Advisor2X Wealth@Wor(k) conference. With more than 30,000 followers on LinkedIn and Twitter combined, Matt shares his thought leadership on everything from guaranteed income to proposed legislation to fintech trends impacting how Americans plan and save for retirement. A board advisor for Prime Capital Financial, Matt previously served as president of Fi360 until its acquisition by Broadridge in 2020. He also served as the executive business leader of Morningstar's Global Advisor and Wealth Solutions unit, the company's largest operating segment, where he was responsible for executing strategy and driving top-line revenue.Passionate about fiduciary standards of excellence, Matt is an Accredited Investment Fiduciary (AIF) and Accredited Investment Fiduciary Analyst (AIFA). In this episode, Eric and Matthew Wolniewicz discuss:Plan sponsor trends with retirement income solutionsSimplicity, control, and flexibility The benefits of Income America Flexibility and guarantees through Income America Key Takeaways:Many plan sponsors are becoming more paternalistic, allowing money to remain in the plan post-retirement, and recognizing the need for auto retirement income solutions, despite it not being required.Income America offers a flexible, retirement income solution, which was initially launched by seven firms, prioritizing simplicity, control, and flexibility, addressing concerns over losing control and high costs associated with traditional annuities.Income America provides professional money management, the ability to take withdrawals without penalties, and income guarantees to counter market crashes before retirement.“Simplicity was really the foundation and the bedrock for income America, the other thing that we thought that was really important was control and flexibility.” - Matthew WolniewiczConnect with Matthew Wolniewicz:LinkedIn: https://www.linkedin.com/in/matthewwolniewicz/ Connect with Eric Dyson: Website: https://90northllc.com/Phone: 940-248-4800Email: contact@90northllc.com LinkedIn: https://www.linkedin.com/in/401kguy/ The information and content of this podcast is general in nature and is provided solely for educational and informational purposes. It is believed to be accurate and reliable as of the posting date but may be subject to changeIt is not intended to provide a specific recommendation for any type of product or service discussed in this presentation or to provide any warranties, investment advice, financial advice, tax, plan design or legal advice (unless otherwise specifically indicated). Please consult your own independent advisor as to any investment, tax, or legal statements made.The specific facts and circumstances of all qualified plans can vary and the information contained in this podcast may or may not apply to your individual circumstances or to your plan or client plan-specific circumstances.

In diesem Podcast werfen wir einen detaillierten Blick auf Broadridge Financial Solutions – ein vielfach unbekannter, aber unverzichtbarer Partner für die Infrastruktur des globalen Finanzwesens. Broadridge mag für viele Anleger ein Hidden Champion sein, doch das Unternehmen ist maßgeblich daran beteiligt, den komplexen Mechanismus der Finanzkommunikation und Transaktionsabwicklung am Laufen zu halten. Broadridge ermöglicht die nahtlose Kommunikation zwischen börsennotierten Unternehmen und deren Investoren und sorgt für die sichere, effiziente Abwicklung von Transaktionen zwischen Banken, Fonds, Brokern und Börsen. Seit über zehn Jahren liefert Broadridge seinen Aktionären ein beeindruckendes jährliches Durchschnittswachstum von etwa 18%. Für langfristige Anleger, die auf der Suche nach soliden Renditen und stabiler Dividenden sind, könnte Broadridge eine spannende Wahl sein. Im Video beleuchten wir nicht nur das Fundament und die Struktur dieses Unternehmens, sondern auch die Faktoren, die sein Wachstum weiter befeuern könnten, darunter Digitalisierung, regulatorische Anforderungen und das Bedürfnis nach effizientem Datenaustausch in einem zunehmend komplexen Finanzumfeld. Themen im Podcast:• Unternehmensprofil: Ein Blick hinter die Kulissen von Broadridge und seiner Rolle in der Finanzwelt.• Wachstumsfaktoren: Welche Trends könnten das Wachstum von Broadridge in den kommenden Jahren stützen?• Vergleich zur Konkurrenz: Wie schneidet Broadridge im Vergleich zu Unternehmen wie SS&C Technologies oder Fiserv ab?• Finanzielle Performance: Rückblick auf die beeindruckende Performance und die Zukunftsaussichten für Investoren. Inhaltsverzeichnis00:00 Intro01:20 Langfristiger Chart von Broadridge02:01 Broadridge vs. S&P 500 vs. S&P 500 Finanz-ETF (XLF) vs. Fiserv vs. Fidelity National Information Services vs. SS&C Technologies02:52 Historie von Broadridge03:39 Geschäftsbereiche & Produkte08:41 Eigentümerstruktur & CEO: Tim Gokey09:40 Umsatz- & Margenentwicklung11:28 Umsatz nach Region & Segment11:55 Gewinn-, Cashflow-Entwicklung & Dividenden12:25 Bilanz-Überblick & Aktienrückkäufe12:55 Übernahme von Itiviti13:40 Kennzahlen-Überblick (KGV)14:22 Dividenden-Rendite14:56 Piotroski- & Levermann-Score15:27 Unternehmens-Bewertung16:00 Chartanalyse16:41 Ist die Aktie von Broadridge derzeit ein Kauf?17:31 Disclaimer18:42 Danke fürs Einschalten! Börsen-Kompasshttps://analyse.maximilian-gamperling.de/kompass-warteliste Social Media- Instagram: https://www.instagram.com/maximilian_gamperling/- LinkedIn: https://www.linkedin.com/in/gamperling/- Newsletter: https://www.maximilian-gamperling.de/newsletter- Podcast: https://akademie.maximilian-gamperling.de/podcasts/anker-aktien-podcast Meine Tools- Charts*: https://de.tradingview.com/?aff_id=117182- Aktienfinder: https://aktienfinder.net- Finchat.io*: https://finchat.io/?via=maximilian- TransparentShare: https://bit.ly/3laA6tK- SeekingAlpha*: https://www.sahg6dtr.com/QHJ7RM/R74QP/- Captrader*: https://www.financeads.net/tc.php?t=41972C46922130T DisclaimerAlle Informationen beruhen auf Quellen, die wir für glaubwürdig halten. Trotz sorgfältiger Bearbeitung können wir für die Richtigkeit der Angaben und Kurse keine Gewähr übernehmen. Alle enthaltenen Meinungen und Informationen dienen ausschließlich der Information und begründen kein Haftungsobligo. Regressinanspruchnahme, sowohl direkt, wie auch indirekt und Gewährleistung wird daher ausgeschlossen. Alle enthaltenen Meinungen und Informationen sollen nicht als Aufforderung verstanden werden, ein Geschäft oder eine Transaktion einzugehen. Auch stellen die vorgestellten Strategien keinesfalls einen Aufruf zur Nachbildung, auch nicht stillschweigend, dar. Vor jedem Geschäft bzw. vor jeder Transaktion sollte geprüft werden, ob sie im Hinblick auf die persönlichen und wirtschaftlichen Verhältnisse geeignet ist. Wir weisen ausdrücklich noch einmal darauf hin, dass der Handel mit Aktien, ETFs, Fonds, Optionen, Futures etc. mit grundsätzlichen Risiken verbunden ist und der Totalverlust des eingesetzten Kapitals nicht ausgeschlossen werden kann.Aussagen über zu erwartende Entwicklungen an Finanzmärkten, insbesondere Wertpapiermärkten und Warenterminbörsen, stellen NIEMALS EINE AUFFORDERUNG ZUM KAUF ODER VERKAUF VON FINANZINSTRUMENTEN dar, sondern dienen lediglich der allgemeinen Information. Dies ist selbst dann der Fall, wenn Beiträge bei wörtlicher Auslegung als Aufforderung zur Durchführung von Transaktionen im o.g. Sinne verstanden werden könnten. Jegliche Regressinanspruchnahme wird insoweit ausgeschlossen. *Affiliate-Link #Broadridge #Aktie #Börse

Today's guest is German Soto-Sanchez, Chief Product and Strategy Officer at Broadridge Financial Solutions. Broadridge is an S&P 500 global fintech leader with $6 billion in revenue and ranked #3 in the 2023 IDC FinTech Rankings Top 100. The firm manages trades, supporting communications reaching 75% of North American households and shareholder voting in 120 countries. German returns to the program today to offer advice for financial leaders on driving digital transformation at their organizations. His appearance emphasizes the importance of understanding AI technology before implementing it in an enterprise-wide program. He argues that experimenting with blockchain technology allows financial leaders to gain hands-on experience and constructive conversations within the ecosystem. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Ep. 191: This financial services company hired eight of the women on the US Olympic rowing team. This partnership is led by Tim who went to Oxford University on a Rhodes Scholarship while captaining his Boat Club to its most successful season in 40 years. Our BONUS RESOURCE for this episode includes Don's favorite quotes from today's episode and a reflection question so you can apply today's insights. Listeners will appreciate the specific sports-to-business analogies and lessons he has implemented to keep his widely distributed workforce of 15,000 associates in 23 countries locked onto a common vision and culture. --- Looking for a speaker for your next event? From more than 30 years of interviewing and studying the greatest winners of all time Don offers these live and virtual presentations built to inspire your team towards personal and professional greatness.  Special thanks to Chase Skipper and Jack Martha for making this episode possible.  

Today's guest is German Soto-Sanchez, Chief Product and Strategy Officer at Broadridge Financial Solutions. Broadridge is an S&P 500 global fintech leader with $6 billion in revenue and ranked #3 in the 2023 IDC FinTech Rankings Top 100. The firm manages trades, supporting communications reaching 75% of North American households and shareholder voting in 120 countries. German joins us on the program today to discuss how AI can help drive strategy for financial services organizations in light of evolving customer expectations. Throughout the episode, German cites examples of untapped data and opportunities for efficiency gains, emphasizing the importance of documenting legacy systems and technologies to ensure continuity and modernization. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Debbie Miglaw is Head of Digital Solutioning & Business Development at Broadridge. She and her team of digital sales specialists, solutions architects and business analysts are responsible for consulting with clients to define the digital solutions that support their digital transformation and customer experience goals.  The team of experts work with clients' business and technology stakeholders to map the solution from ideation to implementation. Debbie has extensive experience in helping clients with their print-to-digital transformations. Prior to her current role, Debbie was responsible for designing and executing the product vision and strategy of Broadridge Customer Communications omni-channel solutions.   Questions · Now, could you start off by sharing with our listeners a little bit about your journey, how it is that you got from where you were to where you are today? · Could you share with us a little bit about the results from that survey, maybe some key things that came out of that survey? · In the customer experience space, what do you think are some trends that will continue? And maybe even some new ones that you're hoping to see evolve? Or even get more prominent? · What's the one online resource tool website or app that you absolutely can't live without in your business? · Could you also share with our listeners one or two books that you've read, could be a book that you read recently, or even one you read a very long time ago. But it has had a profound impact on you whether personally or professionally. · Now, could you also share with our listeners what's the one thing that's going on in your life right now that you are really excited about? Either something you're working on to develop yourself or your people. · What would you say as a leader is maybe two or three things that you believe is critical to kind of raise a team members competencies up, especially as it relates to their behaviors in developing leadership skills? · Where can listeners find you online? · Now, before we wrap our episodes up, we always like to ask our guests do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derail or you get off track, the quote kind of helps to get you back on track. Do you have one of those? Highlights Debbie's Journey Me: Now, could you start off by sharing with our listeners a little bit about your journey, how it is that you got from where you were to where you are today?   Debbie shared that she's been here quite a while; it started believe it or not 26 years ago, within the Broadridge space. She started with the company it was considered USCS International, which was acquired by DST Systems. And in 2016, Broadridge acquired the DST output business. And as part of that, they really brought together the best of the customer communications business across all vertical markets. And along that journey, she spent the majority of her time heading up and leading the product organization to deliver solutions across print and digital services and she continue on in that in the last 3 years, really help focus on as you said in the intro the solutioning and helping their clients find the right solution to solve for their business objectives.   Key Insights from the Recent Survey: Understanding Trends and Findings Me: Perfect. Now, one of the reasons why we were very intrigued to interview I believe, when we started this conversation, it would have been Matt Swain was about the report that was shared with me when the interview request was presented on your 6th Annual CX and Communications Consumer Insight survey. I understand the survey covers the overall consumer sentiment around CX within different industries. So, could you share with us a little bit about the results from that survey, maybe some key things that came out of that survey?   Debbie shared that they're very excited with the 2024 results that they've published out in the market. And one of the most prominent things that they found in the data is really that in the last 5 years, you could say 6, as most people know, 2020, they didn't do the survey. But over that time span, the number of consumers, the percentage that are dissatisfied with customer experience and believe companies need to improve that experience has doubled.  So, it's gone from 35%, having a sentiment that is saying needs to be better to 70%. So, it's pretty significant in terms of the fact that the expectations continue to grow, but the companies aren't necessarily achieving it at the same rate. So, that's probably the first one that she would say stands out a lot.   They also still see some things around personalization. So, when they look at the information, they find that 90% of consumers think that it's important for companies to honour their preferred communication method and a personalized communication. But only 31% think the companies are doing a good job of honouring those preferences and making it a personal experience. And then the other third point, she would say is really around data security. That's continued to be there, she's not sure that will ever change in her personal opinion, however, that consumers continue to crave that better experience but more than half, 54% are willing to share personal data if it's going to improve experience, so, that's really telling.   And then she'll say the last point, she would say is that they did ask this year about AI because it's definitely out there in market. And one of the things that they found is varying feedback, of course, but Gen Z out of all the groups are particularly optimistic about the use of AI and 76% are actually saying that they have used it in some fashion and 46% say it's actually improved their experience. So, it's just a little tidbit maybe not the top three kernels that she previously mentioned, but something for us to keep an eye on.    Me: Very fascinating. So, the study was done across different industries, right? Could you share with our listeners, like maybe the sample size? And what specific industries were covered when the survey was done?   Debbie shared that this was a North American survey, it's about 75% in the US and 25% in Canada, there were 4010 residents that were 18 years and older that was doing this study, it was executed in November of 2023. So, that's the high-level background.  And then they do actually ask about the types of industries that are providing the best experience and around the communications, and so, those industries vary from banking, credit card, utilities, health care, health insurance, telecommunications, investments, retirement, insurance loans, and then you could say, like, maybe an other for those that don't have answers, but they typically hit those. She thinks it's 10 particular industry standouts in their report.                                                                                                 Me: Perfect. So very, very good insights, especially for those of our listeners that are in the United States and Canada, we do have a lot of listeners that are outside of that region. But it's still fascinating information to keep into consideration, because probably the same execution could be done for your region if you're listening to this, and you're not in North America, you could possibly do something similar to what Broadridge did. Because the industries exist in these regions, they just probably don't have the data to support it. So, thank you so much for sharing, Debbie.   Emerging Trends in Customer Experience Me: Now, Debbie, based on your own experience in the whole customer experience space, because you have a lot of background in that, especially working with Broadridge and your previous experience. And of course, seeing that were basically halfway through 2024. What do you think are some trends that will continue? And maybe even some new ones that you're hoping to see evolve? Or even get more prominent?    Debbie stated that that's a good question. She would say that trends that they see is really a combination of how do we accelerate that digital transformation and improve the customer experience, and also lower costs and so especially more so probably in the US than some of the other areas like Canada and such, the postal rates increased dramatically. So, top of mind for companies, is to actually reduce that paper and try to get to digital quickly. But also, how do you do that? So, paperless adoption strategies is going to continue to be one of the top initiatives and trends that we see that will not change she doesn't think anytime soon.  But she thinks really what's happening is companies out there in the industries, they're really looking to figure out how do they best do it? We sometimes talk about especially you've talked to Matt Swain in the past, and it's the carrot versus the stick often comes up. And they're seeing a mixture of trial and error in there, especially with the stick.  They're really looking at how do people actually accelerate that customer experience in a way that potentially doesn't have that heavy IT cost to do it. So, she thinks they're starting to also see a trend around the make, buy, build kind of conversation. Do you build, do buy, do you partner? And so, seeing a lot of that in order to actually accelerate that transformation.   App, Website or Tool that Debbie Absolutely Can't Live Without in Her Business When asked about online resource that she can't live without in her business, Debbie stated that that's interesting, for her, she uses so many, their company probably from a perspective of she'll say, their research uses a variety of different tools. They all use LinkedIn as one source. But more than anything, when they're looking at customer experience, they look at things like UserTesting, as a way to gauge what the consumer sentiment is against the communication experience. So, that's definitely one, especially in the customer experience, and communications and consulting area. So, they definitely rely on that. And believe it or not, they like to just go out and essentially see and experience the experiences for themselves. So, meaning they might actually go to a lot of companies that they're either talking to as prospective clients or existing clients to get a sense of competitive landscape of what the best customer experiences are. So, a lot of times that personal research is the best tool that we have.   Books that Have Had the Biggest Impact on Debbie When asked about books that have had a great impact, Debbie stated that that's a good question and shared that she now can't remember the name of the book, unfortunately. But it was quite some time ago, there was a book that was really around innovation and the way we think, and what innovation means. And a lot of it had to do with the small startup business and it really made her think how you can actually have that startup mentality and how you apply it into a larger corporation. And she thinks that's one thing she has the privilege of working with the team that does a lot of that innovation for Broadridge in terms of the innovation lab and R & D. And so, their Chief Digital Officer, Rob Krugman spends a lot of time going out and exploring these different opportunities. And so, she thinks the creation of that particular unit within their company in the last couple of years has really helped kind of expand the opportunities that they might be able to bring to market.    What Debbie is Really Excited About Now! Debbie stated that that's good question. She thinks right now, their focus short term happens to be the end of their fiscal year. So, they have a very aggressive sales goals from that perspective, it's there. Ironically, when she talks about end of year, the personal side of that is it's the end of the school year going on right now so they're in the week of things like her daughter's 8th grade graduation, kind of those activities. So, it's kind of interesting that the timing of their fiscal is also the end of school year activities. And so, they're really aligned on staying focused, getting through all the activities that are there. So, very much a streamlined set of activities, both personally and professionally.   Fostering Leadership Competencies: Strategies for Elevating Team Members' Skills and Behaviors Me: Now, you do a lot of work as a leader, Debbie in your organization. And I imagine, as a leader, you have to kind of hone and develop other people's skills so that they can become truly functional in their role, but not necessarily from a technical perspective, but also from a development perspective, meaning they have the ability to motivate and inspire others. What would you say as a leader is maybe two or three things that you believe is critical to kind of raise a team members competencies up, especially as it relates to their behaviors in developing leadership skills?    Debbie shared that for me, a lot of it is empowering the employees to essentially try and do and a lot of times, that's what creates the growth. So, a lot of the approach that she's taken as a leader over the years is, after we've done sort of, like you said that a technical type education and product knowledge, some of those kinds of things the company is then they do a lot of, say, ride along. So, ride along with a meeting to listen, hear how it's actually executed, especially if it's like a sales or product related meeting. And then giving the opportunity for that person to actually lead where you sort of follow on. So, you're there as a safety net to help. And she thinks that really empowers people to let them be the experts when a leader or someone that might have more experiences on the phone. Because a lot of times what happens is people naturally defer to the person with more knowledge. So, she's found that that's a really good way to raise that confidence, and give them experience.   And again, a little bit of a safety net to get there and typically, those folks that have the aptitude, really just run with it. And before you know it, basically they're running it on their own, and they don't necessarily need you there. So, that's a great thing to see as a leader.  And she thinks the other is really kind of coaching around the communication aspect, and that really varies. She knows for like in her product role a lot of times in the past it was very technical you could say right, the accuracy what you're saying, and then trying to balance that when the right opportunity is there.  Do you need to be a little bit more optimistic and sales oriented? Do you need to be more practical, here's what's real?  And guiding people through that process of understanding the situation that you're in, in order to convey the right message right? And it's not about accuracy of the information, it's just more about that influential speak when it's appropriate, when it's not type situation. So, those are a couple of things that really stand out for her.   Where can listeners find Debbie online? LinkedIn – Debbie Miglaw Website – www.broadridge.com LinkedIn – Matt Swain 2023 CX and Communications Consumer Insights Survey   Quote or Saying that During Times of Adversity Debbie Uses  When asked about a quote or saying that she tends to revert to, Debbie shared that she does, her quote is “The best is yet to come.”   Me: Do you like to elaborate a little bit on it for our listeners?   Debbie shared that for her view, it's tough when you're in it, and a lot of times we forget to look ahead and how we're going to get past a difficult situation. And so, she thinks if we just have that little bit more optimistic view that on the other side, things will get better. And so, it's kind of funny, it comes up in other panels that she's spoken on in person. And she always say it's also a song, so it's kind of you can have it as a motto, a song, a saying, but the best is yet to come. So, whether it is in your personal life or in work, she could say the best customer experience is yet to come, right. The best for her daughter's future is yet to come. So, kind of looking at it from that angle.    Me: Very nice. Alright. Well, Debbie, thank you so much for jumping on this podcast and sharing the great insights that you did about the report that Broadridge did, as well as in your own function and capacity in terms of leading your team and some recommended trends that you believe will continue as well as evolve in the space of customer experience. The conversation was extremely insightful, and I'm sure our listeners gleaned quite a lot of information from our conversation, so that thank you so much.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Broadridge CEO Tim Gokey also spoke about accelerated trading and modernizing wealth management.

Drop 1: Broadridge integrates JPM Coin https://www.finextra.com/newsarticle/44144/broadridge-to-offer-jpm-coin-as-settlement-mechanism-for-dlr-platformDrop 2: MEV exploiters get the DOJ treatment https://www.coindesk.com/policy/2024/05/15/brothers-accused-of-25m-ethereum-exploit-as-us-reveals-fraud-charges/Drop 3: Lens Protocol launches own chain on zkSynchttps://twitter.com/LensProtocol/status/1790458242855751950 More Moneybrain gets VASP license in Jersey British Isles https://www.linkedin.com/posts/leebirkett_bips-globalp2p-moneybrain-activity-7195765121992777728-Onq0Project Liberty moves to acquire TikTok in the US, leverage Decentralized Social Network https://www.prnewswire.com/news-releases/frank-mccourt-organizing-a-peoples-bid-to-acquire-tiktok-302145704.htmlNew report by the European Blockchain Association on execution and consensus in staking serviceshttps://www.linkedin.com/posts/european-blockchain-association-e-v_execution-and-consensus-in-staking-services-activity-7196771676674490369-jPINGeorgetown law professor Chris Brummer launches Bluprynt to tackle crypto regulatory disclosure https://www.coindesk.com/policy/2024/05/16/leading-crypto-policy-academic-in-washington-to-open-disclosure-firm-bluprynt/Brazilian Surfer Sunny Pires gets crypto sponsorship from Nouns DAOhttps://sportsmkt.com.br/jovem-promessa-do-surf-brasileiro-e-o-primeiro-atleta-profissional-do-pais-a-receber-patrocinio-em-criptomoedas/American Banker Magazine announces their top innovators for 2024. Crypto and AI take front row seats. Winner will be announced in June. https://www.americanbanker.com/list/innovators-of-the-year-2024-digital-bankingMastercard picks 5 new startups for the Start Path program: Kulipa, Peaq, Triangle, Venly, Parfinhttps://www.mastercard.com/news/perspectives/featured-topics/fintech/kickstarting-the-next-generation-of-blockchain-payments/BRX Finance partners with v360 to manage tokenized purchase receipts https://valor.globo.com/financas/criptomoedas/noticia/2024/05/16/brx-e-v360-fazem-parceria-para-gestao-de-tokens-de-notas-fiscais.ghtmlDolce and Gabana sued for undelivered promise on NFT collection https://www.ccn.com/news/crypto/dolce-gabbana-sued-over-6000-metaverse-nfts/Midnight x NYM Twitter Spacehttps://x.com/i/spaces/1gqGvQglnLjKB . Redes sociais / comunicação.. Instagram.com/blockdropspodcast.. Twitter.com/blockdropspod.. Blockdrops.lens .. https://warpcast.com/mauriciomagaldi.. youtube.com/@BlockDropsPodcast.. Meu conteúdo em inglês twitter.com/0xmauricio.. Newsletter do linkedin https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7056680685142454272.. blockdropspodcast@gmail.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/blockdropspodcast/message

Drop 1: Broadridge integrates JPM Coin https://www.finextra.com/newsarticle/44144/broadridge-to-offer-jpm-coin-as-settlement-mechanism-for-dlr-platformDrop 2: MEV exploiters get the DOJ treatment https://www.coindesk.com/policy/2024/05/15/brothers-accused-of-25m-ethereum-exploit-as-us-reveals-fraud-charges/Drop 3: Lens Protocol launches own chain on zkSynchttps://twitter.com/LensProtocol/status/1790458242855751950 More Moneybrain gets VASP license in Jersey British Isles https://www.linkedin.com/posts/leebirkett_bips-globalp2p-moneybrain-activity-7195765121992777728-Onq0Project Liberty moves to acquire TikTok in the US, leverage Decentralized Social Network https://www.prnewswire.com/news-releases/frank-mccourt-organizing-a-peoples-bid-to-acquire-tiktok-302145704.htmlNew report by the European Blockchain Association on execution and consensus in staking serviceshttps://www.linkedin.com/posts/european-blockchain-association-e-v_execution-and-consensus-in-staking-services-activity-7196771676674490369-jPINGeorgetown law professor Chris Brummer launches Bluprynt to tackle crypto regulatory disclosure https://www.coindesk.com/policy/2024/05/16/leading-crypto-policy-academic-in-washington-to-open-disclosure-firm-bluprynt/Brazilian Surfer Sunny Pires gets crypto sponsorship from Nouns DAOhttps://sportsmkt.com.br/jovem-promessa-do-surf-brasileiro-e-o-primeiro-atleta-profissional-do-pais-a-receber-patrocinio-em-criptomoedas/American Banker Magazine announces their top innovators for 2024. Crypto and AI take front row seats. Winner will be announced in June. https://www.americanbanker.com/list/innovators-of-the-year-2024-digital-bankingMastercard picks 5 new startups for the Start Path program: Kulipa, Peaq, Triangle, Venly, Parfinhttps://www.mastercard.com/news/perspectives/featured-topics/fintech/kickstarting-the-next-generation-of-blockchain-payments/BRX Finance partners with v360 to manage tokenized purchase receipts https://valor.globo.com/financas/criptomoedas/noticia/2024/05/16/brx-e-v360-fazem-parceria-para-gestao-de-tokens-de-notas-fiscais.ghtmlDolce and Gabana sued for undelivered promise on NFT collection https://www.ccn.com/news/crypto/dolce-gabbana-sued-over-6000-metaverse-nfts/Midnight x NYM Twitter Spacehttps://x.com/i/spaces/1gqGvQglnLjKB . Redes sociais / comunicação.. Instagram.com/blockdropspodcast.. Twitter.com/blockdropspod.. Blockdrops.lens .. https://warpcast.com/mauriciomagaldi.. youtube.com/@BlockDropsPodcast.. Meu conteúdo em inglês twitter.com/0xmauricio.. Newsletter do linkedin https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7056680685142454272.. blockdropspodcast@gmail.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/blockdropspodcast/message

On this week's episode, host Sagi Eliyahu welcomes Cherie Chelst, Senior Director of Procurement of Broadridge. Cherie talks about the evolution of procurement from tactical to strategic and the importance of being an authentic and inclusive leader.Key Takeaways:(1:00) Procurement allows for a broad range of skills, from creativity to data analysis.(5:30) COVID clarified the importance of flexible procurement strategies that can adapt to market disruptions.(9:55) To drive procurement centralization, gather data, build a strong business case and secure executive buy-in.(13:00) Technology alone can't solve problems; you must first understand requirements, processes and user needs.(15:45) For compliance, make the desired action the easiest path for users to take.(20:56) Authenticity and inclusivity are vital for effective leadership.(21:25) Proactively communicate career aspirations rather than relying on work alone.Resources Mentioned:Cherie Chelst - https://www.linkedin.com/in/cherie-chelst-11537143/Broadridge - https://www.broadridge.com/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

In crypto news today Former BlackRock ETF head will be the new Vanguard CEO. Broadridge to offer JPM Coin as settlement mechanism. State of Wisconsin's investment board discloses nearly $100M of BlackRock's bitcoin ETF

Bond yields are higher today than they were 20 years ago. With inflation indicators falling around the globe, the time of elevated cash rates may be drawn to a close.Investors are moving back into bonds in record numbers, with 2023 global bond ETF inflows totaling $333 billion. Yet, as global central banks appear at or near the end of a tightening cycle designed to quell the most significant surge in inflation in decades, investors could be moving even more quickly back into fixed income. Steve Laipply, Global co-head of iShares' fixed income ETFs joins Oscar to help us understand what has been driving investors towards, or in some cases back, to the fixed income market and what investors should be looking for as central banks appear set to loosen their grip on interest rates.Sources: ETF Flows Data: BlackRock Global Business Intelligence, as of December 31, 2023. Flows for fixed income ETFs globally totaled $265 billion in 2022, compared with $333 billion in 2023. Previous annual record was in 2021 with $282 billion; Mutual Fund Flows Data: Simfund for US MFs, Broadridge for Non-US Mutual Funds, both as of December 31, 2023. Closed end funds excluded throughout. Fixed Income Mutual Funds saw $711 billion in outflows in 2022, and $151 billion in inflows in 2023; Inflation Data: The World Bank as of Feb. 29, 2024. U.S. annual CPI for 2022 was 8.0%, compared with previous high of 13.5% in 1980. European Union CPI for 2022 was 8.8%, compared with previous high of 12.9% in 1980; Yield to Worst Data: Bloomberg, as at March, 25 2024. 3 Month US Treasury Bills at 5.38%; 10 Year US Treasury Yield at 4.25%; US High Yield (based on Markit iBoxx US Liquid High Yield Index) as at Jan. 2, 2023 was 8.7%.. and yield to worst as at Dec. 29, 2023 was 7.4%; Correlation Data: Bloomberg, as at March, 25 2024. Assessed 5 Year and 20 Year Correlation between 10 Year US Treasury Yield and S&P 500. 20 Year Correlation is 0.15%, and 5 Year Correlation is -0.03%. Based on monthly data points; Return Data: BlackRock, Bloomberg, as at March, 25 2024. High Yield references the Markit iBoxx US Liquid High Yield Index from Jan.1, 2023 to Dec. 31, 2023. Total Return = 12.89%;This content is for informational purposes only and is not an offer or a solicitation. Reliance upon information in this material is at the sole discretion of the listener. In the UK and Non-European Economic Area countries, this is authorized and regulated by the Financial Conduct Authority. In the European Economic Area, this is authorized and regulated by the Netherlands Authority for the Financial Markets. For full disclosures go to Blackrock.com/corporate/compliance/bid-disclosuresSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, David Warren – Co-Founder and Chairman of Bridgeford Trust Company – sits down with guest, Steven Zeiger – Managing Director of KB Financial. Steven utilizes the only patented prudent processes for life insurance selection and retention and joins David for an intriguing discussion on the legal guidance on life insurance illustrations from FINRA, the UPIA, adjudicated lawsuits, NYS DFS, the CFP Board and the NAIC. Steven is well known in this area of study and has been asked to educate members of STEP, NAEPC, PLI, NYC EPC, the ABA, the CFA Society, FI 360/Broadridge, and dozens of other groups on the application of prudent investor guidelines to life insurance product selection and portfolio management. Life insurance illustration comparisons are confusing and misleading according to industry regulators, but independent research can provide the clarity that fiduciaries crave in terms of easing their frustrations related to life insurance: conflict of interest and lack of transparency. Independent research offers the “full story” that is not available with typical life insurance illustration analysis, and research helps advisors understand which policy will lead to a better outcome for their clients. This episode expands on Steven's life insurance guidance and research as well as Monte Carlo simulations for life insurance.

On this episode, Dipti Kachru, Global CMO at Broadridge Financial Solutions, unravels the complexities of marketing in the fintech industry. She shares her insights on navigating B2B challenges, the importance of progress over perfection, and the evolving role of the CMO in the corporate landscape. From ABM strategies to resilience in a male-dominated industry, Dipti shares valuable lessons for marketers aiming to make an impact in the ever-changing world of financial technologies.Tune in to learn:What is Broadridge (2:30)Learnings from JPMorgan Chase (6:20)How to approach your first 90 days as CMO (11:00)Marketing to a B2B audience (22:30)How AI can be explored (31:30)Building resilience (39:00)Mission.org is a media studio producing content for world-class clients. Learn more at http://www.mission.org.

#BEST OF BRNAM #1591 |  Prudent Practices for Evaluating and Implementing Retirement Income Solutions | John Faustino, AIFA®, PPC®, Broadridge & Blaine Aikin, AIFA ®, CFA, CFP ® ,Fiduciary Insights | #Tunein: broadcastretirementnetwork.com #JustTheFacts | Visit https://www.broadridge.com/resource/asset-management/retirement-income-consortium for more information

Broadridge CEO Tim Gokey discusses fintech that powers investing, corporate governance and communications.Hosts: Paul Sweeney and Jess Menton. Producer: Paul Brennan. See omnystudio.com/listener for privacy information.

Get your party hat on! Joseph Lo, Head of Enterprise Platforms and Co-Head of AI at Broadridge, and Matt Swain, Head of Communications Insights and Experience at Broadridge, celebrate Chat GPT turning 1. Tune in as Joseph and Matt reflect on the explosive growth of Chat GPT – reaching 100 million users within 2 months of its launch – and how it brought a significant amount of attention to generative AI and its natural language capabilities. Learn how companies are leveraging generative AI and discover best practices for this game-changing technology.

The transition to a low-carbon economy is one of the 5 mega forces that the BlackRock Investment Institute have been outlining for us in recent episodes. But what exactly does it mean to "invest in the transition to a low-carbon economy", how are investors seizing this opportunity, and why is this transition seen as a "mega force" for investors? Helen Lees-Jones, Head of the EMEA Sustainable & Transition Solutions at BlackRock will reveal the questions investors are asking about the low carbon transition and explain the driving factors.Sources: BlackRock iResearch Services global survey, sample size n=200, May-June 2023; BII Investment Perspectives Tracking the low-carbon transition (2023); Morningstar, Simfund, Broadridge. Data includes Sustainable Mutual Fund, ETF, Institutional and Alternative AUM, as defined by third party data sources, excluding integration/engagement flags. MF and ETF data as of Oct '21, Institutional & Alternatives data as of Jun '21.This content is for informational purposes only and is not an offer or a solicitation. Reliance upon information in this material is at the sole discretion of the listener.In the UK and Non-European Economic Area countries, this is authorized and regulated by the Financial Conduct Authority. In the European Economic Area, this is authorized and regulated by the Netherlands Authority for the Financial Markets.For full disclosures go to Blackrock.com/corporate/compliance/bid-disclosuresSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

#ProjectGuardian #tokenization #digitalassets   Tune in to this episode of the Security Token Show where this week Herwig Konings, Kyle Sonlin & Jason Baraza cover the industry leading headlines and go into the leading headlines on Project Guardian!   This week we also have special guest interviews including Simon Barnby, CMO of Archax as well as Renata Szkoda, CFO of INX.   Kyle's Company of the Week: SBI Securities: https://www.sbisecurities.in/   Herwig's Company of the Week: JP Morgan: https://www.jpmorgan.com/global    = Stay in touch via our Social Media = Kyle: https://www.linkedin.com/in/kylesonlin/ Herwig: https://www.linkedin.com/in/herwigkonings/ Opinion articles, interviews, and more: https://medium.com/security-token-group Find the video edition of this episode on our Youtube Channel: https://www.youtube.com/channel/UCTKdeN3ElyPeqtROWUp0CmQ   All articles that were discussed were sourced from https://STOmarket.com/news    Check out our medium blog for more news!   Token Debrief   Licenses   Commerzbank Lands Digital Asset Custody License for Crypto, Tokenization: https://www.ledgerinsights.com/commerzbank-digital-asset-custody-crypto-tokenization/   Taiwan's Landmark Security Token License Issued to Carthay Securities: https://coingeek.com/taiwan-landmark-security-token-license-issued-to-cathay-securities/   New Platforms   KBC Bank Supports Tokenized Bonds: https://www.ledgerinsights.com/kbc-tokenized-bonds-blockchain-crowdfunding/ Standard Chartered's VC Tokenization Platform Libeara: https://www.ledgerinsights.com/standard-chartered-tokenization-libeara/   CSpro STO services in Hong Kong: https://www.prnewswire.com/news-releases/cspro-launches-issuance-distribution-and-investment-services-for-security-token-offerings-in-hong-kong-and-starts-accepting-applications-from-potential-security-token-issuers-301986267.html   Onchain Repo Transactions HSBC Adopt's Broadridge's DLT Sponsored Repo Solution: https://www.ledgerinsights.com/hsbc-dlt-repo-broadridge-distributed-ledger-sponsored-repo/   First External JPM Coin Client   Siemens is first JPM Client to use JPM Coin Programmable Payments: https://www.ledgerinsights.com/jp-morgan-programmable-jpm-coin-payments/   Project Guardian   JP Morgan, Apollo Use Fund Tokenization for Personalized Portfolios: https://www.ledgerinsights.com/jp-morgan-apollo-fund-tokenization-personalized-portfolio/   Project Guardian: Citi Trials FX Solution Using Avalanche Blockchain: https://www.ledgerinsights.com/citi-fx-avalanche-blockchain/   UBS, SBI, DBS use Blockchain for Cross Border Repo: https://www.ledgerinsights.com/ubs-sbi-dbs-blockchain-cross-border-repo/   Singapore's MAS to explore “global layer 1” blockchain tokenization with BNY, DBS, JPM, MUFG: https://www.ledgerinsights.com/global-layer-1-gl1-blockchain-tokenization-bny-dbs-jpm-mufg/   The Market Movements   Fundraises SBI $660M Digital Space Fund: https://www.ledgerinsights.com/sbi-digital-space-fund-web3-metaverse/   StanChart $100M Digital Asset Venture Fund: https://www.ledgerinsights.com/stanchart-sbi-digital-asset-venture-fund/   Fnality $95M Funding Round: https://www.ledgerinsights.com/fnality-goldman-bnp-paribas-dtcc-95m-funding/   Credix $60M Credit Facility Partnership: https://www.benzinga.com/fintech/23/11/35773797/financing-platform-credix-closes-60m-in-credit-facility-in-partnership-with-alternative-asset-manage   Superstate $14M Series A: https://www.businesswire.com/news/home/20231115010087/en/Asset-Management-Firm-Superstate-Announces-14m-Series-A-Financing   Offerings   Dinari: https://securitytoken.one/2023/11/13/dinari-expands-its-rwa-token-offerings-with-five-new-dshares-including-coinbase-and-berkshire-hathaway/   Obligate: https://finance.yahoo.com/news/obligate-launches-first-usdc-denominated-100000821.html   Philippines $179M Tokenized Government Bond: https://www.ledgerinsights.com/philippines-179m-tokenized-government-bonds/ = Check out our Companies = Security Token Group: http://securitytokengroup.com/  Security Token Advisors: http://www.securitytokenadvisors.com/  Security Token Market: https://stm.co InvestReady: https://www.investready.com   ⏰ TABLE OF CONTENTS ⏰ 0:17 Introduction: Project Guardian 1:55 Commerzbank Digital Asset Custody License | The Token Debrief 3:26 KBC Bank Tokenized Bonds | The Token Debrief 5:39 Taiwan's Landmark STO License | The Token Debrief 6:15 StandChart SC Ventures & Libeara Tokenization Platform | The Token Debrief 7:17 CSpro Services for STO's in Hong Kong | The Token Debrief 9:09 HSBC & Broadridge's DLT Repo Solution | The Token Debrief 11:38 Siemens is JPM's first client to use JPM Coin Programmable Payments | The Token Debrief 14:10 Project Guardian & Citi FX Solution on Avalanche | The Token Debrief 14:31 JP Morgan & Apollo Fund Tokenization | The Token Debrief 14:57 UBS, SBI, DBS Cross Border Repo | The Token Debrief 15:15 Singapore's MAS Global Layer 1 Tokenization | The Token Debrief 20:38 Simon Barnby, Archax | STS Interviews 26:57 SBI $660M Digital Space | The Market Movements 28:25 StanChart, SBI $100M Digital Asset Venture Fund | The Market Movements 30:35 Fnality $95M Funding Round | The Market Movements 31:47 Credix $60M Credit Facility | The Market Movements 33:03 Superstate $14M Series A | The Market Movements 34:06 Dinari Expands RWA Token Offerings | The Market Movements 36:47 Obligate USDC Intevement Product on Polygon | The Market Movements 37:51 Philippines $179M Tokenized Government Bonds | The Market Movements 40:26 Renata Szkoda, INX | STS Interviews 46:19 Companies of The Week: SBI Securities, JP Morgan

#BRNAM #1552 | Pooled Employer Plans: Understanding Employer Fiduciary Responsibilities and Ensuring Compliance with All Operational Requirements |  Peter Swisher, Senior CEFEX Analyst, Broadridge and Michelle LeCates, July Business Services   | #Tunein: broadcastretirementnetwork.com #JustTheFacts For more information: https://www.cefex.org/PooledPlans/

Explore the cutting-edge technologies captivating the finance industry's investments and attention. In this episode, host James Jockle of Numerix is joined by Prakash Neelakantan and Matthew Nelson of Broadridge Financial Solutions, to bring further context to their annual Digital Transformation study findings. From the impact AI and machine learning have had on operations, to how the pace of digital transformation within firms has changed, to why data analysis and visualization remain a high priority, listen as they paint a picture of what technological advancements are shaping finance and how. 

In this episode of Product Marketing Life, Mark Assini is joined by experienced marketing consultant at Broadridge, Katharine Hibson.Katharine shares her expert insights on conducting effective customer interviews, stressing that customer conversations require strategy and planning, not a casual approach. She outlines her process for preparing an interview guide, including motivational topics to cover and open-ended questions that draw out insights.Join Katharine and Mark as they discuss what success looks like, common mistakes you can make, templates she's created to guide customer interviews, and everything in between! Key takeawaysHow proper planning and strategy, not a casual approach, lead to productive customer conversations.The benefits of letting customers speak openly and without interruption. How asking ‘why' can help you dig deeper and gauge pain points.Why having a consistent interview structure is fundamental.And more.

In our first official episode, we sit down with Rob Krugman, the Chief Digital Officer at Broadridge. He talks about entrepreneurship, his foresight on what will happen in Generative AI within the next decade, big players like Goldman and JP Morgan creating services similar to FinTech firms, and building this innovative mentality within teams.  Timestamps:  0:00-1:00 (Intro)  1:00-3:00 (Early career)  3:00-4:00 (Working for startups)  4:00-5:00 (Current career)  5:00-7:00 (Old financial technologies and upcoming financial technologies/Web3)  7:00-9:00 (FinTech vs. Institutional Banks)  9:00-11:00 (Gamifying companies)  11:00-12:00 (Delivering value to users)  12:00-14:00 (protecting crypto investors)  14:00-18:00 (Financial literacy problem and solutions)  18:00-19:00 (new participants in crypto and its future)  19:00-20:00 (the stigma in crypto)  20:00-22:00 (401k investing)  22:00-24:00 (Financial literacy for retirement)  24:00-end (new generational thinking) 

Ben Phillips is Head of Asset Management Global Advisory Services at Broadridge Financial Solutions, based in New York, He has had a long background in consulting at firms such as Casey, Quirk, Deloitte and Cerulli Associates and has focused for much of his career on the dynamics and evolution of the asset management industry. I asked Ben here to let us look over his shoulder into his crystal ball to chart the future course of the asset management industry. First Ben draws on the experience of his career in asset management consulting which has spanned over a quarter century. We look at factors such as the: ·   Growing demand for customization of product ·   Generational changes and how this affects client demand ·   What role “mission or purpose” plays in this evolution of demand and what this means for sustainable investment solutions. ·   The evolution of Mutual Funds ·   The key role of data and data-driven approaches in the evolution of the industry. ·  What role AI will play and whether we will see the birth of the new, more intelligent robo-advisor? We look then at the evolution of asset management as a service industry rather than simply as a provider of product, and look at the importance of a dynamic client development function. Series 5 of 2023 is sponsored by With Intelligence, which connects investors and managers to the right people and data to raise and allocate assets effectively. The music in this podcast series – provided by Julia Kwamya – is available on her album on Spotify: Feel Good about Feeling Bad https://open.spotify.com/album/7lTQWSHeaVo3xHuF9q8ilv?si=uvGJZX7FQ9-2wX-0e951ZA&nd=1

Ben Phillips is Head of Asset Management Global Advisory Services at Broadridge Financial Solutions, based in New York, He has had a long background in consulting at firms such as Casey, Quirk, Deloitte and Cerulli Associates and has focused for much of his career on the dynamics and evolution of the asset management industry. I asked Ben here to let us look over his shoulder into his crystal ball to chart the future course of the asset management industry. First Ben draws on the experience of his career in asset management consulting which has spanned over a quarter century. We look at factors such as the: ·   Growing demand for customization of product ·   Generational changes and how this affects client demand ·   What role “mission or purpose” plays in this evolution of demand and what this means for sustainable investment solutions. ·   The evolution of Mutual Funds ·   The key role of data and data-driven approaches in the evolution of the industry. ·  What role AI will play and whether we will see the birth of the new, more intelligent robo-advisor? We look then at the evolution of asset management as a service industry rather than simply as a provider of product, and look at the importance of a dynamic client development function. Series 5 of 2023 is sponsored by With Intelligence, which connects investors and managers to the right people and data to raise and allocate assets effectively. The music in this podcast series – provided by Julia Kwamya – is available on her album on Spotify: Feel Good about Feeling Bad https://open.spotify.com/album/7lTQWSHeaVo3xHuF9q8ilv?si=uvGJZX7FQ9-2wX-0e951ZA&nd=1 Learn more about your ad choices. Visit megaphone.fm/adchoices

#tokenizethis #tokenization #securitytoken   Tune in to this episode of the Security Token Show where this week Herwig Konings and Kyle Sonlin talk about the Tokenize This Conferencing happening this week fully virtual from October 11th through the 13th!   Kyle's Company of the Week: ST Owners Consortium: https://www.ledgerinsights.com/korea-digital-securities-consortium-kb-nh-shinhan/   Herwig's Company of the Week: Franklin Templeton: https://www.ledgerinsights.com/franklin-templeton-ceo-tokenization-securitization-on-steroids/    = Stay in touch via our Social Media = Kyle: https://www.linkedin.com/in/kylesonlin/ Herwig: https://www.linkedin.com/in/herwigkonings/ Opinion articles, interviews, and more: https://medium.com/security-token-group Find the video edition of this episode on our Youtube Channel: https://www.youtube.com/channel/UCTKdeN3ElyPeqtROWUp0CmQ   All articles that were discussed were sourced from https://STOmarket.com/news    Check out our medium blog for more news!   #STSTOP5 Articles of the Week   RedSwan Launches RegCF Offering: https://redswan.io/invest-with-seedinvest/   SEC Ripple / Coinbase: https://www.ledgerinsights.com/sec-ripple-appeal-denied-singapore-license/   UK Digital Securities Sandbox: https://cointelegraph.com/news/uk-digital-securities-sandbox-q1-2024   Mitsui & Digital Assets: https://www.ledgerinsights.com/mitsui-co-digital-assets-real-estate-store-card/   Sygnum Singapore Approval: https://www.ledgerinsights.com/digital-asset-sygnum-singapore-payments-license/   Institutional Update:    Broadridge: https://www.ledgerinsights.com/broadridge-blockchain-sponsored-repo-dlr-ubs/   UBS: https://www.ledgerinsights.com/ubs-tokenized-fund-public-blockchain/   Franklin Templeton: https://www.ledgerinsights.com/franklin-templeton-ceo-tokenization-securitization-on-steroids/   SIX Digital Exchange: https://www.prnewswire.com/news-releases/six-digital-exchange-partners-with-invest-direct-to-enhance-private-markets-offering-301947426.html   Korea's KB, NH and Shinhan Securities: https://www.ledgerinsights.com/korea-digital-securities-consortium-kb-nh-shinhan/   Market Update:    Notarized Tokenization: https://www.usatoday.com/story/special/contributor-content/2023/10/03/groundbreaking-notarized-tokenization-sets-standard-for-institutional-real-estate-assets/71044633007/   ChainUp: https://finance.yahoo.com/news/chainup-launches-sto-solution-providing-010000326.html   Bitfinex: https://blog.bitfinex.com/media-releases/bitfinex-securities-and-mikro-kapital-forge-strategic-collaboration-to-bring-security-tokens-to-microfinancing/   = Check out our Companies = Security Token Group: http://securitytokengroup.com/  Security Token Advisors: http://www.securitytokenadvisors.com/  Security Token Market: https://stm.co InvestReady: https://www.investready.com   ⏰ TABLE OF CONTENTS ⏰ 0:49 Introduction: Tokenize This Conference Incoming! Oct 11th-13th, 2023 2:57 RedSwan Reg CF, SEC vs. Ripple, UK Digital Securities Sandbox, Mitsui & Digital Assets, Sygnum Singapore Approval | STSTOP5 09:14 STA Success Network Updates 10:12 Broadridge, UBS, Franklin Templeton, SIX Digital Exchange, Korea's KB, NH and Shinhan Securities | Institutional Updates 12:09 Notarized Tokenization, ChainUp, Bitfinex | Market Updates 14:18 Companies of The Week: ST Owners Consortium, Franklin Templeton

#BRNAM #1502 | Prudent Practices for Evaluating and Implementing Retirement Income Solutions | John Faustino, AIFA®, PPC®, Broadridge & Blaine Aikin, AIFA ®, CFA, CFP ® ,Fiduciary Insights   | #Tunein: broadcastretirementnetwork.com #JustTheFacts | Learn more about Broadridge's Retirement Income Consortium

#BRNAM #1489 | Reshaping the Perception of the Top Retirement Income Objections | Michael Kleeman, Broadridge & Bonnie Treichel, Endeavor Retirement   | #Tunein: broadcastretirementnetwork.com #JustTheFacts

Jason Birmingham, Chief Technology Officer at Broadridge Financial Jason openly admits that he doesn't have the traditional resume of a CTO or a financial-technology executive. For one, he's a software engineer with finance degrees and a client-facing management consulting background. We dig into how he broke the mold and earned each promotion until he landed in the c-suite. He shares how he learned the value of mentorship and professional sponsorship and how he's been able to count on others to get over career roadblocks. Finally, we look candidly into the importance of having a solid personal and professional network and how anyone can build the skills to influence others and demonstrate leadership. http://blindap.onelink.me/ttCg/7wb8jl6k

With our industry pushing towards “Teaming”, you get Five Important Takeaways from our nationwide Team Structure presentation. Then, hear Tim Kresl of Broadridge discuss some surprising industry trends.

On today's episode of Tech Talks Daily, we are delighted to host Horacio Barakat, Head of Digital Innovation for Capital Markets at Broadridge Financial Solutions. Broadridge, a global fintech leader with $5 billion in revenues, delivers cutting-edge communications, technology, data, and analytics solutions that help clients transform their businesses. Horacio has been at the helm of Broadridge's expansion and implementation of Distributed Ledger Technology (DLT) in their DL Repo platform. With a staggering volume surpassing a trillion dollars a month in total transactions, Broadridge handles millions of trades a day involving trillions of dollars. Giants of the financial world like UBS and Société Générale are already onboard. In this insightful conversation, Horacio shares his expert perspectives on the new DLT use cases in finance and provides an in-depth analysis of its application in repo transactions. He highlights how DLT has brought about significant operational efficiencies and improved capital velocity, increasing liquidity, and facilitating different types of transactions in finance and bond trading. We also delve into the evolution of DLT in the finance industry. Starting in specific areas and slowly expanding, its adoption journey has been as expected. But along with opportunities, there are challenges—Horacio emphasizes the need to fully comprehend the technology and its benefits. The discussion further extends to how Broadridge is harnessing the power of smart contracts and the digital representation of securities to enhance workflows in securities lending and build a matching platform. Lastly, we touch on the importance of continuous learning in the financial services industry. Broadridge facilitates this through online training platforms like LinkedIn and Coursera. Horacio encourages listeners to explore the Broadridge website for more insights and examples of platform solutions. Join us in this enlightening episode, as we unravel the complexities and opportunities of Distributed Ledger Technology in the world of finance with Horacio Barakat.  

How to think about Distributed Ledger Technology and what it can do for you

#Prometheum #tokenization #digitalasset   Tune in to this episode of the Security Token Show where this week Kyle Sonlin and Herwig Konings talk about special purpose broker dealers!   Herwig's Company of the Week: Broadridge: https://www.broadridge.com/   Kyle's Company of the Week: BlockInvest: https://blockinvest.it/    = Stay in touch via our Social Media = Kyle: https://www.linkedin.com/in/kylesonlin/ Herwig: https://www.linkedin.com/in/herwigkonings/ Opinion articles, interviews, and more: https://medium.com/security-token-group Find the video edition of this episode on our Youtube Channel: https://www.youtube.com/channel/UCTKdeN3ElyPeqtROWUp0CmQ   All articles that were discussed were sourced from https://STOmarket.com/news    Check out our medium blog for more news!   #STSTOP5 Articles of the Week   Marubeni RE STO's with MUFG Progmat: https://www.ledgerinsights.com/marubeni-security-token-real-estate-mufg-progmat/   Prometheum Approved as Special Purpose Broker: https://www.crowdfundinsider.com/2023/05/207554-prometheum-approved-as-special-purpose-broker-for-digital-asset-securities-following-ats-approval/   OCBC Bank Tokenized Structured Note for US BigTech with ADDX: https://www.ledgerinsights.com/ocbc-bank-tokenized-structured-equity-note-addx/   BlockInvest Selected by Bank of Italy to Create Tokenized Debt Instruments Platform: https://thetokenizer.io/2023/05/19/blockinvest-selected-by-bank-of-italy-among-milan-hub-projects-to-create-a-platform-for-issuing-tokenized-debt-instruments/   Broadridge New Trades on Intraday Repo Platform: https://www.securitiesfinancetimes.com/securitieslendingnews/repoarticle.php?article_id=226288&navigationaction=home&page=1&newssection=Repo   Institutional Update:    BlockInvest: https://thetokenizer.io/2023/05/19/blockinvest-selected-by-bank-of-italy-among-milan-hub-projects-to-create-a-platform-for-issuing-tokenized-debt-instruments/ KB Securities: https://pulsenews.co.kr/view.php?sc=30800020&year=2023&no=396602   Bank of India: https://www.forbes.com/sites/patrickmoorhead/2023/05/22/small-industries-development-bank-of-india-pilots-tokenized-collateral-network-on-blockchain/?sh=518f70b4499b   Broadridge: https://www.securitiesfinancetimes.com/securitieslendingnews/repoarticle.php?article_id=226288&navigationaction=home&page=1&newssection=Repo   Market Update:    MUFG Progmat: https://www.ledgerinsights.com/mufg-progmat-security-token-digital-asset-joint-venture/   GlobiancePay STO: https://globiancepay.com/   = Check out our Companies = Security Token Group: http://securitytokengroup.com/  Security Token Advisors: http://www.securitytokenadvisors.com/  Security Token Market: https://stm.co InvestReady: https://www.investready.com   ⏰ TABLE OF CONTENTS ⏰ 0:49 Introduction: Special Purpose Broker Dealers Explained 2:10 Marubeni & MUFG, Prometheum, OCBC Bank & ADDX, BlockInvest, Broadridge | STSTOP5 5:55 BlockInvest, KB Securities, Bank of India, Broadridge | Institutional Updates 8:13 INX Financials | Market Updates 10:36 Main Topic: Special Purpose Broker Dealers Explained 18:46 Companies of The Week: BlockInvest, BroadRidge

769: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Michael Newcity, the Chief Innovation Officer of ArcBest & President of ArcBest Technologies, and Rob Krugman, the Chief Digital Officer of Broadridge, discuss the topic of design thinking in ecosystem business models. Michael explains how he brings design thinking into ArcBest as a mechanism to drive innovation and the role ArcBest Technologies plays in ArcBest's innovation ecosystem. Rob details the innovation cycle within Broadridge and how he brings the customer's voice into that cycle to ensure continuous value is getting delivered. Finally, both executives speak on driving centralized innovation within their ecosystems and deploying those innovations to internal and external customers.

769: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Michael Newcity, the Chief Innovation Officer of ArcBest & President of ArcBest Technologies, and Rob Krugman, the Chief Digital Officer of Broadridge, discuss the topic of design thinking in ecosystem business models. Michael explains how he brings design thinking into ArcBest as a mechanism to drive innovation and the role ArcBest Technologies plays in ArcBest's innovation ecosystem. Rob details the innovation cycle within Broadridge and how he brings the customer's voice into that cycle to ensure continuous value is getting delivered. Finally, both executives speak on driving centralized innovation within their ecosystems and deploying those innovations to internal and external customers.

766: Rob Krugman, Chief Digital Officer of Broadridge, discusses the concept of intrapreneurship, bringing an entrepreneurship mindset to within the organization, and how this concept has helped drive innovation at the company. He talks about the innovation teams he has built, the design thinking and storytelling they bring to the innovation process, and how they collaborate with the rest of the business. Finally, Rob looks ahead at the value potential of emerging tech trends like ChatGPT and generative AI as well as reflects on the keys to his success.

766: Rob Krugman, Chief Digital Officer of Broadridge, discusses the concept of intrapreneurship, bringing an entrepreneurship mindset to within the organization, and how this concept has helped drive innovation at the company. He talks about the innovation teams he has built, the design thinking and storytelling they bring to the innovation process, and how they collaborate with the rest of the business. Finally, Rob looks ahead at the value potential of emerging tech trends like ChatGPT and generative AI as well as reflects on the keys to his success.

CJ Warriner, Senior Marketing Director at Broadridge, and Matt Swain, Head of Communications Insights and Experience at Broadridge, share a behind-the-scenes look and key insights from the fifth annual CX and Communications Consumer Insights report, including what customers want from their communications experiences; how the economy is impacting expectations; emerging technologies, like ChatGPT; and more.

Kareen Walsh is a startup adviser, investor, serial entrepreneur, executive coach, author, and podcaster. She is the CEO and Founder of Revampologist, a 7-Figure Boutique consulting and coaching company and co-founded the Clevr Network. With 17+ years of entrepreneurial and executive experience leading and advising industry leaders, Kareen is hyper focused on leadership to help businesses scale. Her clients include trillion-dollar companies like BlackRock, Groupon, Broadridge as well as startups, and she helps leaders align what they love with what they do, and monetize it. She believes if you are not growing, your business won't grow, and uses her books Lead with Value and Be A Badass, along with her Podcast Your Badass Journey as ways to share the methods of personal and professional growth.

In this episode,  I'm embarking on a fascinating journey into the dynamic realm of financial services, compliance, guidance, and governance. As we explore the intersections of Web1, Web2, and Web3, we'll dive into these evolving technologies' impact on our growth strategies and product design. Join me in a conversation with Aviad Stein, Global Head of Innovation and Corporate Strategy at Broadridge. With an impressive background in financial services, e-commerce, and other tech-related industries, Aviad is a former Bloomberg and Dun and Bradstreet executive. His expertise in ideation, incubation, and scaling new products and business opportunities has made him a force to be reckoned with. We discuss how Aviad's focus on understanding consumers helps drive innovation within large corporations. We'll also explore the role of innovation labs, incubators, accelerators, and other tools in meeting customers' needs. Finally, we'll delve into the power of storytelling to foster innovative ideas within organizations like yours. Take advantage of this captivating episode filled with insights and inspiration!  

Matt Swain is Head of Communications Insights & Experience at Broadridge. He is a recognized Customer Communications industry thought leader and the host of the Reimagining Communications podcast. From delivering keynotes around the world to defining best practices, hundreds of well-known companies have relied on Matt's expertise and research for their current and future omni-channel communication initiatives. As Head of Communications Insights & Experience at Broadridge, Matt brings invaluable market research and consulting expertise to clients relative to benchmarking, customer experience optimization, and digital transformation.   Questions  •  Our last interview was maybe about a year ago, how have things been for you in the last year? Any new changes or new emerging trends that you've identified in the last year? •  Your 2023 CX and Communications Consumer Insights Report, one of the first things I'd like for us to start off talking about is, there is a very big disparity between customer expectations in 2019 being 35% versus 2023 being 69%, that's like basically a double, it's about half more than what it was before. What do you think is a primary reason for this? Why are customers' expectations not being met? •  One of the things that your report also generated and spoke about was personalization. And even if companies have a good handle on it, are they really executing it in such a way that the customer feels like that experience is personalized? Could you share a little bit about the data on that that was collected? •  Now, in delivering that quality experience as you mentioned what the customer is looking for. In the report you spoke quite a bit about digital transformation and just making things easy and simple for customers to access. Could you share with our audience, maybe two or three key takeaways or trends that may have come out of the report as it relates to that particular area? •  I found it quite interesting that there was your mention, or the reporting gave mention to the fact that there was preferences for physical mail versus digital. So, can you explain to us a little bit about why it is you still have some people that are interested in physical mail? Do you think it's generational? Or do you think it's just as a backup? •  Based on the report, what are maybe one or two things that organization should be focusing on based on what the data is showing you because we do want to make data informed decisions. •  Is there any new books/content that you've been exposed to that you think you'd want to share with our audience that you think would add value to their journey? •  Could you also share with us what's one thing that you're working on right now or going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people? •  Could you tell our listeners where they could find you online?   Highlights  New Emerging Trends Identified in the Last Year Me: So, we are having you back on based on the fact that you have published a new paper that we're quite intrigued for you to share with us some of the high points from that paper. But before we jump into that, could you share with us? I think our last interview was maybe about a year ago, like last year May I think. So, just a little bit under a year, how have things been for you in the last year? Any new changes or new emerging trends that you've identified in the last year?   Matt stated that certainly, there's been a lot happening in the past year, certainly, they looked at some of the changes in the economy and how that might change the way that consumers and customers would want to interact with the companies they do business with. The other one that has emerged even more recently is Chat GPT. And looking at generative AI and how advanced that has gotten, has certainly had a lot of their clients asking about how and where they might be able to apply that in the future.    Disparity in Customer Expectations Me: Amazing. I'm so happy you brought up Chat GPT, because it's certainly a hot topic these days. So, back to the report, your 2023 CX and Communications Consumer Insights Report, I had a chance to look through it and I'm quite intrigued with some of the insights. So, one of the first things I'd like for us to start off talking about is, there is a very big disparity between customer expectations in 2019 being 35% versus 2023 being 69%, that's like basically a double, it's about half more than what it was before. What do you think is a primary reason for this? Why are customers' expectations not being met?    Matt shared that this is one of his favorite stats. And he bet they talked about it last year as well, when it was at 65% of consumers that said that most of the companies they do business with need to improve the experience they provide. So, that 35% in 2019, jumping to 69% in their latest report. Over the last five years they are headed from a consumer perspective where businesses are not delivering quality customer experience and the caveat is, it's most businesses, right?   So, we all have our favorite and whoever offers the best customer experience for you today, that kind of sets the bar for what your expectation is for how you interact with all companies you do business with. And what concerns them is that those leaders are pulling further ahead. So, they mentioned generative AI and Chat GPT. Let's say those leaders start using that as something to simplify his customer experience. Now, how does everyone else catch up that might not necessarily have as deep of pockets or might not have the resources to deliver on that experience? We're seeing a bigger gap from the leaders and the rest of the field.   Me: Amazing. And would you say that based on the disparity in the percentage that it's more prevalent in some industries than it is in others?   Matt shared that he thinks so, the way they asked the question was generically across all of the companies you do business with, but he thinks when they look at who's providing the best experiences, consumers lean toward banking as providing among the best experiences, but that was still only 3 in 5 consumers that suggested that their banking relationship was best.   The next one after banking was credit cards and that was less than 2 in 5 consumers only 38% of consumers thought that their credit card provider had the best experience. So, it does show banking is a clear leader, there's still 39% of banking customers that don't think their banking relationship is among the best. So, it really is dependent on the specific company, more so than the industry.   Me: Now, one of the things your report also mentioned is that what the leaders do better than the persons that are clearly lagging behind them are things like, ease of transaction in terms of navigating account details, that was 43%, communicating clearly was 43%, making it easy to talk to a real person 41%, sending notification when there's important things to be looked at 34%, and allowing the customers to select how they want to receive communication is 25%. So, what I noticed across all of those, they could actually be grouped under one topic communications, right?    Matt stated exactly and where he was headed with that is he thinks that that is one of the big takeaways for them is, they think so much about customer experience being broader than communications, which it is there are aspects that are not communications driven, but the communications play a really critical role in what that overall customer experience is.   Me: Agreed, agreed. And it's something I always think that a lot of times, it's always the little things that can make an experience amazing or fantastic or phenomenal, versus making an experience unbearable, and uncomfortable and just frustrating.   Simple things like maybe just as you mentioned, a follow up telephone call or an email to let you know where things stand. Just yesterday, I was speaking to a friend who is looking to switch insurance companies for his health insurance. And he mentioned that the previous provider that they had, had a portal that you could log in, and each time you had a health claim, you could see the status of the claim online.   Whereas this new company, even though their rates are better, and they're known as the industry leader in the market, it's just so frustrating. He has to call the broker and sometimes he's not aware of the process. And, of course, there's no online portal to log on so there's no way for you to know what's the status of your health claims. So, again, communications, because one of the reasons why he thought the previous provider was better was because of the fact that it was easy to get information instead of him having to take so many steps to get the same information.   Matt shared that he thinks that that aspect of friction, certainly, we talk about friction in any process relative to customer experience, but for accessing information for just being able to get into the system and navigating to the things that are most important to you, those are really centered around a strong communication strategy.   Personalization vs. Customization in Customer Experience Me: Indeed. Now, one of the things that your report also generated and spoke about was personalization. We've been hearing that word for quite a few years now, I don't know if every company has a good handle on what personalization really is. And even if they have a good handle on it, are they really executing it in such a way that the customer feels like that experience is personalized? Could you share a little bit about the data on that that was collected?    Matt shared that from a consumer perspective, the people that responded to the survey, personalization, certainly for them means make it about me, make it relevant to me. For the company that's sending that communication, which is the Broadridge client, if you will, they're more thinking customization or not necessarily one to one personalization, but configurability and configuration. So, certainly with your data, obviously that is personalized to you because that is your account balance or how much you owe or whatever it is.   But then there are those peripheral things, marketing messages, the cross sell, the upsell, the imagery, and those are all things that can turn somebody off if for instance, there's a picture of a retired couple, and the consumer is just starting his career, and they're talking to him about early retirement, certainly early retirement would be great. But he doesn't think that that's going to be the reality for him today. And then that makes him question the rest of the communication, because he's been put off by that initial visual as an example.    Me: Very true. So, could you maybe give our audience one strategy of how an organization could combat that type of perception of customization versus personalization?   Matt shared that he doesn't even know if it's combating it, he thinks it's for the recipient. It's just making sure that they recognize that who they are. So, he guesses the way that you would do that is you have various personas, or different demographics. So, if he's using that image personalization, as an example, since we started down that route, it might say, anyone who is 18 to 25, show this image, 26 to 45, show this image, 46 plus, show this image, just as an example of how you'd still be able to do that at a customer level, but not fully personalized one to one.   Digital Transformation – Takeaways That Came From the Report Me: Now, in delivering that quality experience as you mentioned what the customer is looking for. Technology is also very, very big. And I did know for this report that you spoke quite a bit about digital transformation and just making things easy and simple for customers to access. Could you share with our audience, maybe two or three key takeaways or trends that may have come out of the report as it relates to that particular area?   Matt shared that certainly, one that comes to mind, right away is around that simple way to interact across all channels. So, as a person in the industry, he would be talking about this as an omni-channel experience, but for the consumer, they simplified it to just make it easy for him to interact however he wants to interact. And they had 92% of consumers in the survey that said that that's important to them and that was up from 87% last year.   But then when they asked if these consumers were getting those communications delivered across channels in a simplified way, they only found that 35% were receiving them this way. So, 92%, it's important, but only 35% are actually seeing that from the companies they're doing business with.   Me: And again, it goes back to their strategy. Yes?   Matt agreed absolutely. And there's a strategy component to it and there's also a platform like the underlying technology component. Sometimes the companies aren't organized in a way to make it easy for their customers to interact across channels. There are companies that have a mobile team, an email team, a print team and if those teams are working on separate platforms, or with independent strategies, it's really hard to roll up to a consistent unified experience.   Me: So, your recommendation would be that they should either all be on the same platform, or they should be talking to each other, so the customer at least feels like it's one experience versus silos of experiences.   Matt stated that ultimately, if you can get to a unified communications platform that everyone's working from, they can still have their own processes and add ons to that platform. But if everyone's working from a central platform, where all of the data is stored, preferences are stored, so if his preferred nickname is Matt, instead of Matthew across all channels, across all communications types, everybody looks for that same data point, what's your preferred nickname? Instead of having him to provide that multiple times. The same point would be for communications preference, if he's working across different lines of business.    So first, he was just talking about channels like mobile, print, email, but then different lines of business within the same company. Sometimes those are siloed as well. So, he has to set his preferences in for banking, but then again, for his mortgage, and then again for his insurance or for his investments. And it's really important to have that more centralized to provide a better experience for the customer.   Preference for Physical Mail Versus Digital Me: So, another big thing that I found interesting, this was a definitely a personal topic for me because I'm all about digital. I found it quite interesting that there was your mention, or the reporting gave mention to the fact that there were preferences for physical mail versus digital versus physical and digital. For me, for example, there are some organizations that you do business with and depending on how the print is prepared and given to you, it can fade over time which doesn't make any sense, in my opinion, because if I wanted to keep that as record for, let's say, 24 months down the line, it's quite possible, I won't be able to read what's on the paper.   But if it came in a digital format, it can last a lifetime, because it's not going to fade once it's in your email, or on your computer. So, can you explain to us a little bit about why it is you still have some people that are interested in physical mail? Do you think it's generational? Or do you think it's just as a backup?   Matt shared that it's interesting to address your fading comment, he actually hadn't heard that as one of the primary reasons and it's one of your key reasons. But it's really an interesting angle that they haven't uncovered yet. The research what they had was, in what they've seen over time, has been that consumers like to keep a paper record, so that's usually the top reason that they hold on to paper is for the hardcopy archive.   The second point is that it's a reminder and if it's a bill, it's a reminder to pay, if it's a statement, it's a reminder to review account balances. But it's a trigger and that might be a reminder that to then go online, and review but the physical document, cut through the clutter for some people.   And then the third reason is one that they see both sides of, those that hold on to paper say they're concerned about data security and privacy going digital. And then conversely, they hear the same thing from people that are digital and not print that say, sending a paper copy feels like there's a concern about data security and privacy if that paper copy goes to the wrong householder, somebody else opens it. So, they see both sides of that one, but obviously, it is an important factor for consumers on either side of the discussion.   Me: And so, did you find that it was more generational in terms of it was more, let's say, baby boomers who had the concern of wanting to keep the paper trail or it creating a trigger, as you had mentioned, for them to go online? Or for them to review their statements? Or is it a case where across the board regardless of age 25, 38, 56, pretty much everybody was in that bracket?   Matt stated that it tends to be generational that you'll have more of younger demographics being comfortable as digital only and more of older demographics, baby boomer plus being more comfortable in paper. But it is interesting, because they have clients that will state that as fact and say, everybody wants to be digital, our client of the future is this up and coming generation and everybody wants to be digital, therefore we will only be digital. And the reality is, you still have some preferences, some people that that say, “Hey, I get everything digital.” So, the paper, like he said, cuts through the clutter.   So, you have some younger demographics that actually say, “No, still send me something by mail, because I actually don't get all that much mail anymore. So, this actually is something that I look at.” There is also the kind of the longer-term strategy of moving as many people to digital as feel comfortable and as aligns with what's important to you as a business cost reduction, quality of experience, etc. But then there's going back to that simple way to interact across channels, it's really important that we still think in this omni-channel strategy.   So, even if you have 80% of your customers that want to be digital, or that's your goal to get digital, you still have 20% that you need to service in a paper-based environment and how do we optimize that communication and make that the best possible experience as well?   Summary from 2023 CX and Communications Consumer Insights Report and Recommendations for Way Forward  Me: Can you just give us like I would say a summary, maybe three key things that came out of the report and recommendations for audience depending on whatever industry they're in, whatever role they play in their organization as to going forward where we basically completed the first quarter of 2023 and we're embarking on our second quarter. What are maybe one or two things that they should be focusing on based on what the data is showing you because we do want to make data informed decisions.   Matt shared that there were three key takeaways that came out of the research. The first was where they started, which is that CX expectations continue to rise, where they found that 69% of consumers were underwhelmed by most company's customer experience, and that had nearly doubled since 2019. So, the takeaway for listeners is to really look at where your customer experience is falling short, across the customer journey, and then implement a get-well plan.   The second point was one that they did not address, but they talked around it, which is relative to the importance of the communication as relative to a consumers' view of how innovative your company is. So, 61% of consumers said that they judge a company's innovativeness based on the communications it sends. So, he thought that was a really interesting aspect, which also ties back to how important communications are to overall customer experience. So, for their clients, and for companies at large, it's how do you ensure your communications in print and digital are working for you, not against you.   And then the last point is, they have a lot of companies that comes to them with a desire to take paper out of the process, because they're looking to say it's the operational savings, can I remove print and mail. And the challenge is, those consumers that they talked about that have digital access, but still hold on to the paper. And what they found was those double dippers that have paper and digital, 82% of them would go paperless if they received a more engaging digital experience. So, they really think that part of what creates a better digital experience but also helps achieve these paperless goals of their clients is to really focus on creating a better mousetrap, creating a better digital experience, a more engaging digital experience that gives somebody a reason to let go of that paper. And it's not the reason that the companies they do business with have which is saving on print and postage, the consumer doesn't care about that, they want a better experience.   Books/Content That You've Been Exposed to That Is Value Added   Me: Could you share with us, I know we would have asked you this question last year. But I want you to think about the books that you've read in the last year. If you've read any new books that you'd like to share with us, that you think would support a lot of what you've mentioned in the report, but also just support the overall customer experience initiative that organizations are embarking on. Is there any new content that you've been exposed to that you think you'd want to share with our audience that you think would add value to their journey?    Matt shared that last year, he probably leaned toward an interesting book, which was QR Codes Kill Kittens: How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground and it was a Scott Stratten book that's more of a flipbook but it shows you examples of poor implementation of QR codes, but also speaks to the importance of being smart about how and when you incorporate technologies like QR codes into your communications. Now, he will say in their research, they found that 57% of consumers want companies to use QR codes and print to drive them to more information digitally. So, there is a way to balance that.   Now, in terms of something else that came to mind that he didn't read in the last year but is another one that he really enjoyed. It is Seth Godin's book, which is Meatballs Sundae: Is Your Marketing out of Sync.   It's probably 10 or 11 years old now but it's geared toward marketers. And it focuses on doing what you're good at, but also telling a good and cohesive story. So, he thinks it's actually a really good analogy to tie in the research that they do with the products and services that Broadridge offers. So, it's the research supports the storyline on how and why they're developing their products and services the way they are to deliver on that better experience for their clients and those end consumers.   What Matt is Really Excited About Now! When asked about something that he's really excited about, Matt shared that it can't be the research it because that's what he's most excited about.    Me: Are you planning to take the research outside of just doing podcasts interviews and talking about it? Are you going to do like a workshop around it? Are you thinking of maybe having an international conference, there's so many things that could spin out of this research?    Matt shared that they use it throughout the year. And so, he always gets excited when they've launched the newest, latest research, and it's always a great time to catch up with Yanique because it's fresh and new. And then they use it over the course of the year in presentations at events, not their own events but sometimes their events as well, but presentations at events, but also it creates a really good client dialogue.   And so, he gets really excited about bringing the research to clients saying, “Here's what we're hearing in the market from your customers, and how does this align with some of your priorities as a business today? And where are you headed?” And they get into some really great strategy discussions that ultimately leads toward their clients adjusting their priority list or adding new items to that list. But also, it gives them a chance to validate the findings within each of those clients and across those industries.    Me: That's a very good point, because now you're actually using the data to see if the decisions that you're making will actually come in alignment with what the market is saying. And you get to see if it was a success or a fail.   Where Can We Find Matt Online   Website – www.broadridge.com Podcast – Reimagining Communications Podcast LinkedIn - @askmattswain Twitter - @AskMattSwain   CX Survey Landing Page: https://www.broadridge.com/report/brcc/2023-cx-and-communications-consumer-insights   Meatball Sundae: https://www.amazon.com/Meatball-Sundae-Your-Marketing-Sync/dp/1591845351    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links ·  QR Codes Kill Kittens: How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground by Scott Stratten ·  Meatball Sundae: Is Your Marketing out of Sync? By Seth Godin    Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners    The ABC's of a Fantastic Customer Experience Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience! Our Next Webinar – May 16, 2023 at 10:00 am Register Here

Welcome to Part 1 of episode #44 of the Fiduciary U™ Podcast.  I've broken this one into 2 parts so make sure to check both of them out. You won't want to miss either one.My guest on this episode is John Faustino, who is the Head of FI360. John has become a good friend and incredible mentor of mine as I have pivoted into the fintech world, and we had a great conversation where we covered a lot of ground. John has a 30+ year career in the fintech industry, first at Morningstar, then moving Fi360 as Chief Product & Strategy Officer, and continuing as the organizational leader after its acquisition by Broadridge.On this episode, we discuss topics that range from how the technology landscape for advisors is evolving, the trend towards collaboration and partnership between fintech providers which is leading to a better experience for end users, the generational differences between advisors and how this impact technology adoption, how technology is empowering new solutions like guaranteed income and ESG, why the trend towards fiduciary practices and principles is going to accelerate and much more. Make sure to listen to Parts 1 & 2 with your favorite podcast app!

Welcome to Part 2 of episode #44 of the Fiduciary U™ Podcast.  My guest on this episode is John Faustino, who is the Head of FI360. John has become a good friend and incredible mentor of mine as I have pivoted into the fintech world, and we had a great conversation where we covered a lot of ground. John has a 30+ year career in the fintech industry, first at Morningstar, then moving Fi360 as Chief Product & Strategy Officer, and continuing as the organizational leader after its acquisition by Broadridge.On this episode, we discuss topics that range from how the technology landscape for advisors is evolving, the trend towards collaboration and partnership between fintech providers which is leading to a better experience for end users, the generational differences between advisors and how this impact technology adoption, how technology is empowering new solutions like guaranteed income and ESG, why the trend towards fiduciary practices and principles is going to accelerate and much more. Make sure to listen to Parts 1 & 2 with your favorite podcast app!

Naadia Burrows, Chief Diversity Officer at Broadridge, shares what it takes to affect corporate change, including how to build transparency and accountability into processes for measurable impact and the importance of communicating with intention. Over her 20-plus-year career at Broadridge – from a temporary associate to Vice President and General Manager of Broadridge's mutual fund regulatory communications business to her current role as Chief Diversity Officer – Naadia embraces change: “Change is inevitable, and we really have to continue to keep individuals engaged. And the most impactful way to do that is through effective communications.”

Kareen Walsh is a startup adviser, investor, serial entrepreneur, executive coach, author, and podcaster. She is the CEO and Founder of Revampologist, a 7-Figure Boutique consulting and coaching company and co-founded the Clevr Network. With 17+ years of entrepreneurial and executive experience leading and advising industry leaders, Kareen is hyper focused on leadership to help businesses scale. Her clients include trillion-dollar companies like BlackRock, Groupon, Broadridge as well as startups, and she helps leaders align what they love with what they do, and monetize it. She believes if you are not growing, your business won't grow, and uses her books Lead with Value and Be A Badass, along with her Podcast Your Badass Journey as ways to share the methods of personal and professional growth. Listen to learn: Four strategic steps to take aligned action How to identify and monetize your unique ‘zone of genius' How to ask for what you want Why lack of trust is the biggest block to building scalable businesses Why quickness of recovery from failure is the best test of great leadership How to build great teams by simplifying your daily practices as a founder or CEO How to hire unstoppable leadership teams (Hint: Stop assuming, start listening) Why too many founders are unaware of their true ‘zone of genius' and how to find and align with it Why success is about quickness of recovery from failure Why your own self care is critical to your success And much more Keep the conversation going on Podopolo in the Wings of Inspired Business episode comments and invite your friends to connect around podcasts recommended personally for you.

In Today's Episode of You Can Overcome Anything! Podcast Show, CesarRespino.com brings to you a special guest by the name of Kareen Zahr Walsh.Kareen Walsh is a Start Up Adviser/Investor. Serial Entrepreneur. Executive Coach. Healer. Author. Podcaster.She is the CEO/Founder of Revampologist, LLC a 7 Figure Boutique consulting and coaching company. She has 17+ Years entrepreneurial and executive experience leading and advising industry leaders. Her unique approach in her service based business has a lens on People, Process, and Technology and hyper focus on Leadership to help businesses scale. Clients include trillion dollar companies like BlackRock, Groupon, Broadridge to Start Up Companies getting ready to launch.She has built her 7-figure business by helping source the expertise her clients need, and coaching leaders on how to align what they love with what they do, and monetize it! She believes if you are not growing, your business won't grow, and uses her books Lead with Value and Be A Badass, along with her Podcast Your Badass Journey as ways to share the methods of personal and professional growth with you.Kareen Walsh' message to you is:Don't let the limitations of others become your own. Your path is yours to follow and no one else's.To Connect with Kareen Walsh go to:kareenwalsh.com or @kareenzwalsh on instagram or Kareen Walsh on linkedin.To Connect with CesarRespino go to: