Podcasts about samsung electronics america

How Samsung Turns Customer Service Calls into Opportunities for Customer Delight  Shep interviews Mark Williams, Head of Customer Care at Samsung Electronics America. He discusses enhancing customer service through smart technology, providing fast and simple support, and utilizing AI tools to create loyal customers and continually improve their experience.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can a brand turn customer service interactions into opportunities for brand loyalty?  What are the benefits of proactive customer service?  How does smart technology enhance the overall customer experience?  What role does customer feedback play in improving the overall service experience?  How can artificial intelligence enhance the role of customer service agents?  Top Takeaways:    Every customer interaction is an opportunity to turn someone into a loyal fan, even a promoter of your brand.  Customer service shouldn't just be about fixing problems. It should also be about preventing them. Customer care doesn't always have to be reactive. By using technology to anticipate problems, brands can identify and resolve issues even before customers becomes aware of them. For example, Samsung's smart appliances can alert you to issues like a fridge getting too warm and even schedule a repair before your food goes bad.  Loyalty can be built through customer service, even when it comes after a problem or a negative experience. When customers have a great experience getting help, and their problems are solved quickly, they are more likely to buy again and recommend the brand to friends and family.   Mark also shares his three core principles: Speed, Simplicity, and Service.  Speed: Reduce the time it takes to fix a customer's issue. The sooner you solve the problem, the happier and more loyal your customers become. (In the U.S. Samsung's repair network now covers 99% of the U.S. for consumer electronics, and 81% of Americans are within just a 30-minute drive of same-day mobile service.)  Simplicity: Remove confusing policies, eliminate unnecessary steps, and actively listen to employees and customers for ideas on how to simplify processes.   Service: When you design experiences that put customers first, understand their needs, and effectively solve their issues, you will attract lifelong customers who will continue to buy from you because they know they can trust you, even when something goes wrong.  Create easy ways for employees to share their thoughts and observations on what could be done better. Frontline workers know firsthand which policies and processes work and which ones frustrate customers.   AI works best as a tool that helps people, not as a replacement for them. It empowers staff to focus on understanding customers and resolving their issues, while AI provides instant and relevant information that accelerates the process and enhances accuracy.  Customer service is an income-generating department. Reliable products are important, but it's the extra mile in service that makes people choose to do business with a brand again and again.   Plus, Mark shares why more than half of Samsung's customer care team in the U.S. has been with the company for over 10 years. Tune in!  Quote:   "Get to customers quicker and solve their problems before they even know they have a problem."    About:    Mark Williams is the Head of Customer Care at Samsung Electronics America. His work centers on proactive solutions that help customer service teams address issues quickly and efficiently.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Speed of Culture Podcast, Matt Britton sits down with Allison Stransky, CMO of Samsung Electronics America. Allison discusses how Samsung is leveraging AI, data, and personalization to create a connected ecosystem and redefine how technology enhances daily life.Follow Suzy on Twitter: @AskSuzyBizFollow Allison Stransky on LinkedInSubscribe to The Speed of Culture on your favorite podcast platform.And if you have a question or suggestions for the show, send us an email at suzy@suzy.com Hosted on Acast. See acast.com/privacy for more information.

You could be carrying an AI agent in your pocket.

Ranked #1 by ACSI in multiple categories for the second year, Samsung is raising the bar in customer care. From proactive solutions with SmartThings to AI-powered multilingual support, Samsung is redefining what it means to put the customer first. Their Beyond Boundaries program takes service to even the most remote areas, while their 10,000-strong team of passionate employees ensures every interaction feels personal and meaningful. Mark Williams, Head of Customer Care at Samsung Electronics America, leads the charge in combining innovation and empathy to deliver exceptional customer experiences. Under his leadership, Samsung's approach integrates cutting-edge technology with a culture that empowers employees to go above and beyond for customers. Tune in to discover why customer experience is part of Samsung's DNA and how their approach creates loyalty for life. Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer.

In this episode of Lay of the Brand, host Peter Jacobs talks with Nidhi Mehta, the Social and Influencer Lead at Samsung Electronics America, to unravel how influencer marketing is no longer just for B2C brands. Nidhi shares actionable insights into how B2B brands can use influencer partnerships to tell more compelling stories, create emotional connections, and drive awareness and sales—even in highly technical fields. Listen to learn how to:Choose the right influencers for your B2B campaignHow to use micro-influencers for better targetingUse emotion and storytelling to go beyond product specs and featuresBuild effective programs for nurturing leadsGet ready for what's coming in 2025 for influencer marketing

Zach Overton leads the US consumer, cultural and social marketing strategy and execution for Google's portfolio of devices and services including Pixel, Nest, and Fitbit.  He works to develop creative marketing campaigns and innovative partnerships that engage the consumer at every stage of the decision journey.  Previously he was Vice President of Brand Experience at Samsung Electronics America & General Manager of Samsung 837 and the Chief Operating Officer of (RED), inspiring collaborations with other dynamic brands to expand awareness and fundraising for HIV/AIDS.  Zach was named a leading voice in the Global Public Relations Industry in the 2017 Holmes Report Innovator 25 List, is a Cannes Lions winner, and was honored with a prestigious Marketers That Matter Award for Consumer Experience.

From Galaxy Unpacked in Paris, I sit down with Blake Gaiser, Director of Smartphone Product Management at Samsung Electronics America. We chat about the new Galaxy AI-powered devices.Guitar players, listen up. We'll learn all about the Jamstack 2 portable amp you can mount to your guitar – with a ton of tech under the hood – as we learn from Chris Prendergast, Founder and CEO of Jamstack.  Also, Zoho's “LSP” joins us on Tech It Out, to share what's new with the impressive (and affordable) Zoho productivity suite for businesses big and small.Thank you to Intel, Visa, and Western Digital

The newest episode of the Filament Games Podcast is sure to level up your industry insights! Fresh from the electrifying atmosphere of CES in Las Vegas, our Chief Partnerships Officer, Jennifer Javornik, interviews Mike Lucero, the Director of Product Management for Gaming at Samsung Electronics America.

Paula Wallrich v. Samsung Electronics America, I

Join host Abby Martinez in a captivating episode of Digital Marketing Master as she sits down with Jaclyn Wyatt, Head of Digital Marketing at Samsung Electronics America. Jaclyn shares her incredible journey, from training horses to leading digital marketing initiatives for one of the world's tech giants. Learn about the dynamic world of digital marketing, the challenges faced, and the importance of embracing change. Discover the art of storytelling and how Jaclyn navigates the ever-evolving landscape of technology and human connection. Don't miss this insightful episode filled with anecdotes and wisdom.

Analysts Daryl Schoolar and Roger Entner discuss the latest news in telecom, media, and technology with special guest Alok Shah Vice President, Networks Strategy, BD, & Marketing at Samsung Electronics America.1:25 Samsung's approach to OpenRAN and VRAN4:00 OpenRAN vs VRAN and how are operators choosing between the two7:30 Samsung's view on what constitutes OpenRAN12:00 Outlook for In-line vs Look-aside architecturesTags: telecom, telecommunications, business, wireless, cellular phone, cellular service, Recon Analytics, Daryl Schoolar, Roger Entner, Samsung America, OpenRAN, Virtual RAN

Kannuu Pty Ltd. v. Samsung Electronics America, Inc.

Each year Samsung hosts a national competition for public schools grades 6–12 in which students are asked to consider how science, technology, engineering and math (STEM) can be used to create change in their communities. 2023 is the 14th annual Samsung Solve for Tomorrow Contest, and with the help of their teachers, students compete to win up to $100,000 in prizes for their school, plus the opportunity to work with Samsung employees to develop their prototypes. Middle and high school teachers can apply for the 14th Annual 2023-2024 Samsung Solve for Tomorrow competition! On this episode, Ann Woo, Senior Director of Corporate Citizenship at Samsung Electronics America shares info about what's new in this year's competition, including a new national "Rising Entrepreneurship Award," valued at $25,000 for a single winning school. To learn more about the annual contest, and for official contest rules, please visit samsung.com/solvefortomorrow. Registration generally begins each September. (Listen to Ep 232 &  Ep 217 for more ideas & info from Ann and contest winning teachers and Ep 246 for a conversation with Ann about the future of STEM education)Connect with Solve for Tomorrow :Website samsung.com/solvefortomorrowEmail solvefortomorrow@sea.samsung.comTwitter/X @SamsungNewsUSInstagram @solvefortomorrowFacebook facebook.com/SamsungSolveForTomorrowChris Woods is the host of the STEM Everyday Podcast... Connect with him:Website: dailystem.comTwitter/X: @dailystemInstagram: @dailystemYouTube: youtubeGet Chris's book Daily STEM on AmazonSupport the show

Our guest this week to share 3 thoughts on this topic is Risha Grant, who is a keynote speaker, author, CEO and one of the most effective diversity, equity, and inclusion (DEI) experts in the US. Risha has made a career of leading her audiences to Radical Acceptance. TOPIC:  How to Be Better Than Your B.S. GUEST: Risha Grant   THOUGHT #1 - Be Willing to Lose Everything (aka: Radical Acceptance) THOUGHT #2 - Be Willing to Be Wrong to Get the Culture Right THOUGHT #3 - Be Willing to Lose Judgement in the Moment to Win Humanity in the End   CONNECT: Website: RishaGrant.com Book: Be Better Than Your B.S. Book: That's BS! How Bias Synapse Disrupts Inclusive Cultures and the Power to Attract Diverse Markets Instagram: @risha.grant Linkedin: Risha Grant Twitter: @RishaGrant YouTube: Risha Grant   RISHA GRANT'S BIO: Risha Grant is diversity personified: CEO. Entrepreneur. Black. Female. Small-town born and raised. Bisexual. Spiritual. Ex-preacher's wife. Cusser. Left-handed. Former Division 1 athlete. But these traits alone aren't what make her one of the most powerful and effective diversity, equity, and inclusion (DEI) experts in the US. Hailed as a “cultural competency genius” and renowned for her storytelling chops, humor, and frank delivery, she has made a career of leading her audiences as well as executives and their teams, politicians, civic leaders, and academic directors around the world to Radical Acceptance through a unique bias-busting process of self-examination and concrete advice on how to behave, lead, and manage businesses more inclusively. In her role as a speaker and CEO of a multi-million dollar business, Risha has shifted the hearts and minds of her audiences and clients from around the world, including Google, Levi Strauss, Nestle Purina, Xerox, YouTube, Procter & Gamble, Discover Card Financial Services, Samsung Electronics America, Cox Communications, U.S. Air Force, U.S. Navy, Intuit, NBA's Oklahoma City Thunder, and Harvard University. She's been featured in various national and international media including Forbes, Entrepreneur Magazine, Harvard Business Review, HR News, The Financial Times, Glamour Magazine UK, Bloomberg Media, and Black Enterprise, among others. She is also the author of two books: That's BS! How Bias Synapse Disrupts Inclusive Cultures and the Power to Attract Diverse Markets and Be Better Than Your BS: How Radical Acceptance Empowers Authenticity and Creates a Culture of Inclusion. Risha has received numerous honors such as being named one of the Top 10 Most Powerful Women Leaders in HR, one of the 40 Top Women Keynote Speakers, and made the list of Top 100 HR Experts. She was named as 1 in 9 Speakers Turning Crisis into Opportunity by Entrepreneur magazine, and for three consecutive years been an Engagedly Top 100 HR Influencer and Entrepreneur of the Year.   RESOURCES: Evergreen Podcast Network - EvergereenPodcasts.com Thoughts That Rock – ThoughtsThatRock.com Certified Rock Star - CertifiedRockStar.com Booky Call - https://www.bookycall.com Booky Call - Book Review App on Apple - Apps.Apple.com Booky Call - Book Review App on Google Play - Play.Google.Com  Service That Rocks: Create Unforgettable Experiences and Turn Customers into Fans (Jim Knight) - ServiceThatRocksBook.com Leadership That Rocks: Take Your Brand's Culture to Eleven and Amp Up Results (Jim Knight) - LeadershipThatRocksBook.com Culture That Rocks: How to Revolutionize Your Company's Culture (Jim Knight) – CultureThatRocks.com Black Sheep: Unleash the Extraordinary, Awe-Inspiring, Undiscovered You (Brant Menswar) - FindYourBlackSheep.com Rock ‘n Roll With It: Overcoming the Challenge of Change (Brant Menswar) – RocknRollWithIt.com Cannonball Kids' cancer – CannonballKidscancer.org Big Kettle Drum - BigKettleDrum.com Spectacle Photography (Show/Website Photos) – SpectaclePhoto.com Jeffrey Todd “JT” Keel (Show Music) - JT Keel Learn more about your ad choices. Visit megaphone.fm/adchoices

Prisua Engineering Corp. v. Samsung Electronics America, Inc.

Prisua Engineering Corp. v. Samsung Electronics America, Inc.

The State of STEM Education survey was released by Samsung Solve for Tomorrow on March 23, 2023.  The positive impacts that U.S. public schools and their communities enjoy from STEM programs were underscored in a new survey conducted among some of the nation's leading middle and high school STEM educators. Nearly 60% of teachers indicate that although teaching STEM is challenging, it offers educators unique rewards by engaging their student's curiosity and enhancing their motivation.Teachers also responded that implementing the Problem-Based Learning (PBL) techniques utilized in the Samsung Solve for Tomorrow STEM projects helped counteract the negative impacts of the COVID-19 pandemic on education at their schools. Each year Samsung hosts a national competition for public schools grades 6–12 in which students are asked to consider how science, technology, engineering and math (STEM) can be used to create change in their communities. 2022 marked the 13th annual Samsung Solve for Tomorrow Contest, and with the help of their teachers, students competed to win up to $100,000 in prizes for their school, plus the opportunity to work with Samsung employees to develop their prototypes. To learn more about the annual contest, and for official contest rules, please visit samsung.com/solvefortomorrow. Registration generally begins each September.“We have seen the incredible projects that have emerged from the minds of students through this contest, and we cannot wait to see the ideas that come to life this year that will undoubtedly ignite lasting impact on communities while reducing our collective impact on the planet,” said Ann Woo, Senior Director of Corporate Citizenship at Samsung Electronics America. To reach out to Samsung with any ideas/questions, email solvefortomorrow@sea.samsung.com(Listen to Ep 232 &  Ep 217 for more ideas & info from Ann and contest winning teachers)Connect with Solve for Tomorrow :Website samsung.com/solvefortomorrowEmail solvefortomorrow@sea.samsung.comTwitter @SamsungNewsUSInstagram @solvefortomorrowFacebook facebook.com/SamsungSolveForTomorrowChris Woods is the host of the STEM Everyday Podcast... Connect with him:Website: dailystem.comTwitter: @dailystemInstagram: @dailystemYouTube: youtubeGet Chris's book Daily STEM on AmazonSupport the show

What has change in enterprise mobility. Are new industries adopting mobile? Is 5G hot?  In this podcast, Chris Balcik, the  Vice President and Head of Mobile B2B at Samsung Electronics America shares his perspectives on changes in the market. Chris Balcik Bio:With over 26 years' experience, including management consulting with the Department of Defense and other Federal clients, Chris has deep expertise in organizational transformation and the role of technology. Prior to his current role, he led Federal government sales for Samsung's Mobile B2B division. Prior to that, he assisted public and private sector clients including the FAA, DNI and DoD on complex, large-scale systems engineering and technology transformations, concept of operations design, program management, business case analysis, and business process optimization. Prior to entering the civilian workforce, Chris was an Officer in the United States Air Force leading Command and Control support to military operations.Check out other enterprise mobile trends content from Samsung here. 

On today's episode, we're joined by Jacs Wyatt, who is the MX Head of Social Media at Samsung Electronics America. Today, we're going to talk about creators and the key role they play in driving customer engagement and conversions for businesses.   We talk about:   - How to define a creator. - Why supporting the creator economy is so important for Samsung. - What is the Team Galaxy Program? - Samsung's partnership with Meta on their upcoming Galaxy Creator event. - How Samsung helps creators turn passion into profession. - How to ensure alignment between creators and companies while preserving authenticity. - How Samsung is using Meta in their creator strategy. - Some up-and-coming trends among creators. We can't wait to be part of the Samsung Galaxy Creator Collective, March 21-22. For the first time, we're joining this unique event designed for creators, by creators. We'll be sharing insights and advice to help accelerate their goals of turning their passions into a business. Stay tuned to access the event livestream https://www.samsung.com/us/explore/brand/galaxy-creator-collective/   #innovation #technology #genz #metaverse #socialmedia #socialmediamarketing

Janet Lee, Senior Vice President/Chief Marketing Officer of Mobile Experience at Samsung Electronics America, joins Marketing Matters to talk about launching The Galaxy S23 - Samsung's latest smartphone, her view of female representation at the C-Suite level, their approach to marketing new Galaxy devices in general and more! Hosted on Acast. See acast.com/privacy for more information.

JOIN THE CLUB Eager for more tools and resources to help you find your fierce? Now you can join the club and access additional content across the four content pillars using the Fierce Lab app. As a member you'll get access to articles, guides, checklists, video content, and workshops, as well as exclusive events for members only. Don't miss out! Tami DeWeese, Head of Diversity, Equity and Inclusion at Samsung Electronics America, began her work in DEI during a pivotal time in 2020. Tami focuses on culture and belonging to ensure that all — not just some — Samsung employees can thrive. She even helped establish a community that creates deliberate, targeted programs designed by women, for women. Tami has always been brave and willing to take risks, and exercising that skill has built up her confidence over more than 25 years of professional experience. In fact, it's that coupled with self-awareness that made it easy for Tami to speak to her supervisor when she felt she was being underutilized in her role — which ultimately led her to DEI, where her true passion lies. Confidence isn't the only thing Tami had built up over time. As a Korean-born adoptee, she experienced bullying and discrimination, and she protected herself by donning a metaphorical suit of armor. Now, Tami works hard to remove that armor and lead by being vulnerable not only in her professional life, but her personal one, too. Tami knows her strengths, and she owns them. Let Tami help you find your own strengths in this episode of the Fierce Lab podcast as she doles out expert advice on mapping out a career plan, writing your own story, capturing your wins and successes, investing in yourself, and more to empower the next generation of women in the workplace. FOLLOW FIERCE LAB Follow Fierce Lab on Instagram or LinkedIn for the latest updates. Please be sure to SUBSCRIBE, REVIEW, and SHARE Fierce Lab with women who are looking for community and tools for leveling up.

JOIN THE CLUB Eager for more tools and resources to help you find your fierce? Now you can join the club and access additional content across the four content pillars using the Fierce Lab app. As a member you'll get access to articles, guides, checklists, video content, and workshops, as well as exclusive events for members only. Don't miss out! Tami DeWeese, Head of Diversity, Equity and Inclusion at Samsung Electronics America, began her work in DEI during a pivotal time in 2020. Tami focuses on culture and belonging to ensure that all — not just some — Samsung employees can thrive. She even helped establish a community that creates deliberate, targeted programs designed by women, for women. Tami has always been brave and willing to take risks, and exercising that skill has built up her confidence over more than 25 years of professional experience. In fact, it's that coupled with self-awareness that made it easy for Tami to speak to her supervisor when she felt she was being underutilized in her role — which ultimately led her to DEI, where her true passion lies. Confidence isn't the only thing Tami had built up over time. As a Korean-born adoptee, she experienced bullying and discrimination, and she protected herself by donning a metaphorical suit of armor. Now, Tami works hard to remove that armor and lead by being vulnerable not only in her professional life, but her personal one, too. Tami knows her strengths, and she owns them. Let Tami help you find your own strengths in this episode of the Fierce Lab podcast as she doles out expert advice on mapping out a career plan, writing your own story, capturing your wins and successes, investing in yourself, and more to empower the next generation of women in the workplace. FOLLOW FIERCE LAB Follow Fierce Lab on Instagram or LinkedIn for the latest updates. Please be sure to SUBSCRIBE, REVIEW, and SHARE Fierce Lab with women who are looking for community and tools for leveling up.

In the not-so-distant past, appliances were simple, and we wouldn't necessarily call them “smart”: dishwashers washed dishes, dryers dried clothes, and refrigerators kept food cold. Today's smart refrigerators, on the other hand, suggest recipes based on what's on your shelf or in season in your region, while AI-equipped washer-dryers offers up recommendations on how to launder based on fabric type and soil level. That level of intelligent technology is revolutionizing not just design, but, maybe even more importantly, daily life. Join today's episode to hear from Claudia Santos, Director of Product Marketing at Samsung Electronics America, about the ins and outs of smart-home technology and the rapid way it's benefiting today's appliance consumers.  This episode of Ask the Appliance Experts is supported by Samsung. Discover the full suite of Samsung appliances at ajmadison.com/brands/samsungappliances/

On this episode of The Speed of Culture, host Matt Britton is joined by Samsung Electronics CMO Michelle Crossan-Matos. Together, they discuss Samsung's consumer marketing transformation, which focuses on Gen Z, innovation, sustainability, the metaverse, Web3, and AI. Michelle shares the importance of building sustainable, personalized, and connected products for people to express their personal needs and desires. Hosted on Acast. See acast.com/privacy for more information.

Each year Samsung hosts a $2 million national competition for public schools grades 6–12 in which students are asked to consider how science, technology, engineering and math (STEM) can be used to create change in their communities. 2022 marks the 12th annual Samsung Solve for Tomorrow Contest, and with the help of their teachers, students can apply to the contest and compete to win up to $100,000 in prizes for their school, plus the opportunity to work with Samsung employees to develop their prototypes. And just by applying, teachers will receive free professional development opportunities from Samsung such as Teacher Academy and access to education platforms like Nepris.To enter the contest, and for official contest rules, please visit samsung.com/solvefortomorrow. “We have seen the incredible projects that have emerged from the minds of students through this contest, and we cannot wait to see the ideas that come to life this year that will undoubtedly ignite lasting impact on communities while reducing our collective impact on the planet,” said Ann Woo, Senior Director of Corporate Citizenship at Samsung Electronics America. Kevin Lay is a Solve for Tomorrow alumni and  STEM teacher at Allen D. Nease High School in Ponte Vedra, Florida. Before teaching at Allen D. Nease, Kevin taught sciences at Owensville High School in Missouri for 16 years. In 2019, Kevin and his students at Owensville High School  were one of the Samsung Solve for Tomorrow National Winners. Check out their project on the Winners page(Note: If you're listening to this episode after the entry deadline has passed, check out all of the resources on samsung.com/solvefortomorrow and start preparing & brainstorming to enter next year!)(Listen to Ep 217 for more ideas & a chat with Ann and another winning teacher)Connect with Solve for Tomorrow :Website samsung.com/solvefortomorrowTwitter @SamsungNewsUSInstagram @solvefortomorrowFacebook facebook.com/SamsungSolveForTomorrowChris Woods is the host of the STEM Everyday Podcast... Connect with him:Website: dailystem.comTwitter: @dailystemInstagram: @dailystemYouTube: youtubeGet Chris's book Daily STEM on AmazonSupport the show

Transportable electronics are entering the retail and hospitality space in droves, and Samsung is at the helm of that transition.  Delivering high-quality devices is only half the battle. There needs to be an understanding of specific use cases to gain the highest value from adopting devices within the retail workflow.  Shelby Skrhak speaks with Joe Hasenzahl, Director of Sales - Retail at Samsung Electronics America , about:  - Use cases of transportable electronics in retail - Point of decision vs point of sale - Integrating technology into workflows  To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk  Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify , Apple Podcasts, or Stitcher. Or, tu ne in on our website. 

This episode of the Business, Innovation and Technology podcast looks at different approaches to building the Metaverse. Podcast host Jonathan Kratz, Director and Head of Industry of Technology, Mobile, and Creativity at Meta has two conversations, one with Ralph Pardo, CEO of Hearts & Science US, the other with Janet Lee, SVP and CMO of Mobile Experience at Samsung Electronics America.   Ralph shares why he thinks society is ready to go “all in” on the Metaverse: the incremental change we have seen for many years has recently become large-scale change, opening people to all sorts of possibilities. Yet even as these possibilities open up, Ralph maintains it's more important than ever to be intentional about the applications that companies are building in the Metaverse. That intentionality will drive design.   Janet makes some allusions to the experience that Samsung is currently building in the Metaverse (and hopes to open to the public later this year) and indicates that she shares Ralph's intention-driven thinking. One of Samsung's big wins recently has been in using new media to push a new product and in Janet's discussion with Jonathan, she shares why storytelling is so important. After you listen, connect with podcast host Jonathan Kratz and guests Ralph Pardo and Janet Lee on LinkedIn. You can also visit Hearts & Science to learn the latest about branding and the Samsung Newsroom for the latest on mobile experiences.

Michele Mosa is the Director of Corporate Citizenship at Samsung Electronics America. In her role, Michele guides their transformative initiatives, including Samsung's annual ‘Solve For Tomorrow' Contest. The contest is open to all public school students and encourages them to build solutions and address the most pressing issues impacting society. Michele reveals why it is so critical for her company to support public teachers, help mentor the innovators of tomorrow, and build a brighter future - together.  Michele Mosa Michele Mosa is Director, Corporate Citizenship at Samsung Electronics America, leading Samsung's STEM education programming, including the Solve for Tomorrow contest. At Samsung, Michele leads the strategy behind the flagship initiative, oversees a team of passionate purpose leaders, and manages the day-to-day stakeholder relationships of the multi-million-dollar program. She has extensive experience delivering and driving Strategy, Innovation, Technology, and CSR.   Michele is passionate about exploring the space where technology meets humanity and inspiring others to realize that their voice matters. Michele has a MBA in Change Management and Entrepreneurship & Innovation from NYU Stern.   Resources: Learn more about Samsung's Solve For Tomorrow Contest at https://www.samsung.com/us/solvefortomorrow/   Connect with Michele on LinkedIn: https://www.linkedin.com/in/michelemosa   Visit leadwithwe.com to learn more about Simon's new book or search for "Lead With We" on Amazon, Google Books, or Barnes & Noble.

What does it mean to hire the best person for the job?  10 steps for reducing bias in hiring – and hear insights from Samsung Electronics America.

In celebration of International Women's Day and Women's History Month, I've passed the mic to my colleagues Justine Frostad, VP of Marketing, and Meredith Tehan, Senior VP of Sales, to have conversations with talented, impactful women in marketing and tech. They are joined by guests Joanna Marrollo, Head of Media & Director of Digital Marketing (North America) at Henkel and Yessenia Morales, Integrated Marketing Lead at Samsung Electronics America, for this special edition of the podcast!

In celebration of International Women's Day and Women's History Month, I've passed the mic to my colleagues Justine Frostad, VP of Marketing, and Meredith Tehan, Senior VP of Sales, to have conversations with talented, impactful women in marketing and tech. They are joined by guests Joanna Marrollo, Head of Media & Director of Digital Marketing (North America) at Henkel and Yessenia Morales, Integrated Marketing Lead at Samsung Electronics America, for this special edition of the podcast!

As one of the world's largest producers of electronics, it's no surprise Samsung's own mobile marketing is setting the bar. Whether it's launching its new innovative take on the flip phone with bold new creative, or showcasing its products on reality shows, or digging into data to understand how to best speak to consumers, Samsung's mobile marketing is on the frontlines of creativity. In this episode, we speak with Janet Lee, VP/CMO, Mobile Experience at Samsung Electronics America, to hear how she's leading with interesting creative and data-led strategies. As mobile use continues to grow worldwide, we dive deep into how Samsung is building lifelong relationships with its consumers.

2021 marks the 12th annual Samsung Solve for Tomorrow Contest, which challenges U.S. students in grades 6–12 to use STEM to tackle local issues of national importance in a sustainable way. Now through November 15, 2021, public school teachers across the U.S. can apply for this year's program and submit their activity plans that enable students to inspire real-world change to address critical issues in their communities using problem-based learning. “We have seen the incredible projects that have emerged from the minds of students through this contest, and we cannot wait to see the ideas that come to life this year that will undoubtedly ignite lasting impact on communities while reducing our collective impact on the planet,” said Ann Woo, Senior Director of Corporate Citizenship at Samsung Electronics America. Samsung Solve for Tomorrow National Winner Jim Flemming also shares how the contest has impacted his students and his community. The competition engages students in STEM education and problem-based learning to solve local issues of national importance.For the past decade, Samsung has awarded $20 million in technology and classroom materials to more than 2,500 public schools in the United States. To enter the contest, and for official contest rules, please visit samsung.com/solve. The deadline to submit is 11:59 p.m. ET on November 15, 2021.If you're listening to this episode after that, check out all the resources on samsung.com/solvefortomorrow and start preparing & brainstorming to enter next year!Connect with Solve for Tomorrow :Website samsung.com/solvefortomorrowTwitter @SamsungNewsUSInstagram @solvefortomorrowFacebook facebook.com/SamsungSolveForTomorrowChris Woods is the host of the STEM Everyday Podcast... Connect with him:dailystem.comtwitterinstagramyoutubeGet Chris's book Daily STEM on AmazonSupport the show (http://dailystem.com/stem-everyday-podcast/)

Due to what's being called “The Great Resignation,” most companies are engaged in a war for talent — and it's affecting recruitment and retention. In the restaurant, hospitality, and retail industries, the effects are particularly prominent. In fact, a recent statistic revealed that retail is facing a 57% annual turnover rate. How can Samsung Mobile help companies navigate this volatile job market? In a special As the Gears Turn edition, Devaughn Bittle and Patrick Cash talk with Joe Hasenzahl, Senior Manager - Business Development at Samsung Electronics America, about: How Samsung Mobile assists with worker retention and productivity What Samsung helps associates do How Samsung Bixby is used in the business space What makes Samsung Mobile B2B so good  For more information, visit the Samsung Partner Portal or contact Carl Conte (samsungmobile@ingrammicro.com). To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website.

John Curtis from Samsung Electronics America shares how companies need to embrace hybrid work and how mobile technology supports this. He recently wrote a blog that you can read here. https://insights.samsung.com/author/john-curtis/ You can follow him and the company here. Twitter https://twitter.com/SamsungBizUSA/ John's LinkedIn https://www.linkedin.com/in/johncurtis123/ https://www.samsung.com/us/business/

ITI President and CEO Jason Oxman speaks with John Godfrey, Senior Vice President of Public Policy, and Mark Newton, Head of Corporate Sustainability at Samsung Electronics America, on how the pandemic has affected Samsung's policy priorities, the role of the industry in closing the digital divide, and how the tech industry can help advance climate solutions & create a more sustainable future.

Most workers can only be as good as the tools their companies give them to complete their job. Increasing employee productivity in a digital world means increasing their connectivity. Connecting to the fastest mobile networks we've ever seen—5G—requires finding the right hardware to take advantage of that power and speed. Samsung, one of the leading mobile device manufacturers in the world, is on a mission to help its corporate clients do just that, by continuing to push innovation on the hardware side of an ever-connected world.In this episode of The Restless Ones, we sit with John Curtis, VP and General Manager of Samsung Electronics America's B2B Mobile division. With only around 30% of corporate employees' work being amplified by digital tools, John is on a quest to help businesses increase that number. Seamless flows of information across the workplace will allow employees to effectively (and even better) perform their jobs from anywhere. John knows that tapping into the network, along with the power of AI and Edge Computing, is the most important step to unlocking worker and enterprise potential amongst his clients. Learn more about your ad-choices at https://www.iheartpodcastnetwork.comSee omnystudio.com/listener for privacy information.

If you're looking for increased speed and performance, look no further than the next step in the evolution of SSD — NVMe. Travis King speaks with Nicholas Mauro, Sr. Manager of Product Marketing at Samsung Electronics America, about: -The biggest misconceptions about high-speed storage media -What NVMe is and how it benefits users -The increased demand for NVMe To learn more, contact Nick Nanez (nick.nanez@ingrammicro.com) or visit Samsung. To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website.

We chat with John Curtis, vice president and head of mobile for business to-business at Samsung Electronics America, about recent enhancements to the Samsung channel program at a time when mobile computing has become integral to digital business transformation initiatives.

“Reframe the competition - to yourself - to fully achieve what you’re meant to achieve.” Michelle Crossan is Samsung Electronics America’s Senior Vice President of Corporate Strategy, Innovation and Transformation at, where she leads overall corporate strategy, innovation, transformation, and new business incubation. Prior to Samsung, she also served as CMO for luxury mobile brand Vertu. Michelle got her start at Procter & Gamble, starting as a systems analyst, and working on brands like Olay and Anna Sui before becoming the Brand Leader for P&G Prestige. She’s a graduate from University of Strathclyde Business School, and is married with two children in New Jersey. Having worked across business cultures, geographies, and industries - Michelle’s approach is an intentional and thoughtful one. In our candid conversation, she also shares what leaders can do to strengthen and encourage their team amidst today’s current challenges.

TABLE OF CONTENT TALKING POINTS Episode 311/17/2021(Host Scene)Zazz - Welcome to Table of Content. The round table show where we discuss all the happenings around streaming, gaming and entertainment. I am Zazzaboo your host and the Editor in Chief of TableOC.com. We have two great streamers here tonight ready to drop their opinions on us about the latest but first returning from Covid Standby The official guest co-host, OfficiallyRogue.~Welcome StumpZazz - Stump will you reach over and grab my bag…. of male and read the latest hatemail.  (tell about hate mail and tell them to send their own bold) Hello TOC Peeps,  It's your lovely SillyTatsu, coming in hot with this Encouraging Mail !!  I Needed to change it up a bit !!!  Your podcast is like my 3rd highlight of my day !! ^_^ you made it in the top 3 things that make this bear super happy !!!  I like how well you research all this news zazz !! Keeping it fun and news-worthy !!! ^_^ I learn so much from this Podcast !! I am so thankful you are all my friends !!! keep up the good work !! and those smiles tho !!! yes more smiles !!  No matter if there are Technical difficulties, its okay Things happen but hey all is not lost !!  As long as you are enjoying what you do is all that matters !!!  Thank you so much for sharing all this news !! I appreciate you and your time !!!  Keep being amazing !! This year will be great as long as we keep moving Forward !!!  Hype Hype !! you all rock in my book !!!  Get well soon Stump !! __Sincerely,                                      Silly Tatsu Also now that we are on a new channel that is un affiliated you can support the podcast by subscribing to our patreon. There is special content there for all subscribers including Editors corner. You can subscribe for that same $5 like you would on Twitch or if you would like to there are several higher tier subscriptions to help fund the News sight and the podcast. Thank newest Patron Red_Fox15 for his monthly support of paying for the restream service.As always we love your support no matter if it's monetary, hate mail or just keeping us company in chat.Intro guests - Joining us once again, and it is great to have you both here OdduckOasis and Symphonic313.Streaming NewsTwitch Rivals Partners with Samsung for Mobile Gaming Events -Have you always wanted to pit all the world's moms against each other in a giant game of candy crush? Now we can. From sportsrants- Amazon's Twitch most high profile teams, Twitch Rivals, have announced an official partnership with Samsung Electronics America on a one-year mobile gaming deal for a series of online competitions.According to Deadline, the Samsung Galaxy will exclusively host regular mobile gaming challenges and events. Their new partnership agreement was formalized during one of Twitch Rivals live twitch streams during CES. Twitch views the partnership will enable users to “fully engage in the unparalleled chat and interactivity that feeds the Twitch community” Lou Garate, global head of sponsorship sales at Twitch said. “As livestreaming and esports continue to grow exponentially, we look forward to working with Samsung to help the engaged and dedicated gaming audience access their Twitch Rivals content wherever and whenever they want it.”Oasis - This seems like an obvious step considering the popularity of mobile gaming. What are your thoughts on competitive candy crush? Minecraft Twitch Streamer Loses All His Followers at Once In our first strange piece of news, A streamer did something so offensive that he lost all his followers overnight. His offense! Streaming on twitch.From game rantNathan is a regular streamer on Twitch who mostly streams Minecraft. Over the course of two years, Nathan built up a respectable following streaming Minecraft that, while not equaling any of the titans of Twitch, is still a powerful thing to accomplish. Yesterday, on January 13, 2021, almost all of Nathan's Twitch followers vanished in the course of a single night.It should come as no surprise that Minecraft is a popular game to stream, since a streamer can take it in any direction. Dedication to a single project, exploration, or just fun activities for when a streamer or their chat is bored. All of these helped Nathan get to around 21,000 followers throughout the last two years. Then, one morning, Nathan awoke to discover that number had dropped to seven. The reason for this sudden follower loss is still unknown, but hopefully Twitch Support is looking into it. This is one of the more extreme manifestations of Twitch's technical problems, but certainly not the only one. Symphonic -  This almost seems worst than being botted. What should they do in a situation like this?Twitch is sending out personalized 2020 recap emails starting todayMany have been receiving these personalized recaps from twitch about their twitch habits. Although there have been many reports of users only getting one of the several recaps.  From dot esportsTwitch is in the process of sending out 2020 Twitch Recap emails today, full of details on what channels you watched, how long you watched them, what channels you subscribed to, and even what your favorite emote was.The email also includes your most-watched categories of the year, so you can know just how much time you spent in the Just Chatting section or flipping back and forth between multiple Among Us streams.If you haven't gotten a recap email yet, be patient. Twitch said they'll be rolling out throughout the day.Rogue -  did you have any issue getting your recap? Tech/Game/Social Media News4. Mario Kart is the most stress-inducing video game: Study Lastly, They must have been playing on rainbow road when they did this study. Mario kart has been named the most stress inducing video game.According to a study commissioned by BonusFinder, one of Nintendo's signature games, Mario Kart, was found to be the most stressful to play.The commissioned researchers worked with 14 competitive gamers to play 16 of the most popular and challenging games out there.While playing, the gamers' heart rates were also measured. While playing a 30-minute Mario Kart session, players experienced elevated heart rates by an average of 21 beats per minute (BPM), which is a 32.8% increase over resting rate.While Mario Kart generated the highest amount of stress among players, Dark Souls III (an action and role-playing game) contained moments that produced the largest heart rake spikes at 127 BPM during a boss fight with character Darkeater Midir.Viral multiplayer game Fall Guys produced the second-most heart rate spikes at 125 BPM, particularly when players competed in the final rounds and were close to winning.On the opposite end,  popular games such as Animal Crossing, The Sims and Skyrim lowered heart rates below their resting rates, according to the study.Symphonic - what would you guess is the most stressful game for you?5. Instagram's Testing an Option to Unhide Total Like Counts on Posts Cyber bullying is back. Just kidding but like counts on posts are making a comeback. MaybeFrom social media today- According to a new discovery by app researcher Alessandro Paluzzi, Instagram's currently testing a new option which would enable users to hide or unhide like counts on their posts.That would enable users to display their total like counts for each post once again, which Instagram removed for most users back in 2019 as part of an initiative to support audience wellbeing.The theory, at the time, was that by removing like counts on posts, that would reduce competition over vanity metrics, which would in-turn lessen social comparison, and its associated negative impacts.No data has been released to show how effective this was.Oasis - Do you think this is a positive change? 6. PewDiePie reveals why he's taking another break from YouTube As far as bad omens go this one couldn't be much worse. Much like at the beginning of 2020 Pewdiepie has announced he will be going on a content hiatus.From DexertoFans will have to go without his content again in 2021, as he announced on January 8 that he is taking another leave of absence from making videos. When will he back?PewDiePie made the announcement on January 8 in a community post on his channel. “I FORGOT TO MENTION A FEW THINGS! I'm taking some time off to chill, epic,” the entertainer wrote at the beginning of his update.Fans of YouTuber shouldn't be too surprised with his second break as Kjellberg told his community on numerous occasions that he planned on taking a second vacation in 2021. “I feel like it's fair. Any other job you get holidays and I don't do that. And this year has been pretty crazy. It's good for my mental health,” he explained in June.Fans will no doubt severely miss him. In 2020, his popular r/Pewdiepiesubmissions subreddit hilariously turned to chaos and made hilarious jokes about his absence from YouTube. If nothing else, we can look forward to the memes.Rogue - what will we do without PEWDS? Entertainment News7.  Clerks 3 Update: Kevin Smith Finishes First Draft He wasn't even supposed to be here today but he got work done any way. Kevin Smith has announced he is done the first draft of clerks 3.From the pieceIn a Facebook post published on Thursday, writer/director/pop culture enthusiast Kevin Smith revealed that he has "just finished" the first draft of Clerks 3. He also shared that he started writing on December 28, and that this is technically the second version of the film he's written, adding that he's "now very happy we never made" the previous version from six years ago.Smith also shares that while his own mortality was very much in mind for the script, he promises "this script to Clerks 3 makes me laugh out loud." He also credited the realities of living in quarantine and overall "the real world lately" were a major catalyst for Smith to hold still, sit down, and bang out a draft--noting that "the writing doesn't begin when you start tapping the keys: I've been stirring this stew in my brain pan for a while now."No release date for the film has yet been set, but Smith indicates he wants to "spend some of 2021… in New Jersey where it all began" Symph - What do you think about smith choosing to hold off on his original script?8. The Office Showrunner Says Revival is Now More Likely with Peacock Does your life need a little hopium in it? Well here is something to get your hopes up. The Office Showrunner Says Revival is Now More Likely with PeacockFrom geek feedWith the show coming to NBC's streaming service, Peacock, showrunner Greg Daniels has implied that a revival is now more likely.“I think it's probably more likely now the show's on Peacock, but no plans right now certainly. People are more open to it now, it seems. The issue is, what is left to be said about the characters. There's been some talk of maybe a Friends-style reunion kind of thing. I don't know. It's still kind of vague.”When asked what a reunion could be about, Daniels said that maybe they could just shoot something in the vein of a ‘lost episode' and just shoot it like it was still 2010. With a lot of The Office characters having moved on from Dunder Mifflin by the finale, it wouldn't make sense for all of them to still be together 10 years later.Oasis - what do you think of this strategy if they do decide to bring the show back?9.  Tom Cruise Reportedly Buys Robots to Enforce COVID Safety on Film Set What can you say about this next story other than I welcome our robot overlords After he was recorded shouting at film set employees for breaking COVID-19 restrictions, Tom Cruise has reportedly purchased two robots designed to patrol the set of Mission Impossible 7 when it resumes film next week, The Sun reports.The robots, which can reportedly administer on-the-spot COVID-19 tests, were purchased by Cruise. It's unclear what kind of robots they are, but The Sun cites a source who describes them as “really sophisticated and rather intimidating. It's like the Terminator only not as violent.”Cruise isn't the only person employing COVID-19 testing robots in Hollywood. CBS has reportedly expressed interest in renting or purchasing lab-certified disinfection bots used in more than 500 hospitals worldwide.Rogue -  Should the police employ these sort of robots or should we allow private Karens to buy them?BOLD PREDICTIONS  Plug your stuff.Zazzaboo plug the site, Pod etc Don't forget to check out the patreon.Thanks and we will see you next week!★ Support this podcast on Patreon ★

Grecia v. Samsung Electronics America

Episode 167: Conrad Edwards, COO at The Basement talks about giving, money, and navigating an advertising agency through the pandemic. Guest Biography Conrad Edwards, COO at The Basement, holds a degree in Architecture from the College of Design, Architecture, Art and Planning at the University of Cincinnati. He has leveraged that background to craft a career as a big-picture thinker that can translate ideas into action and has worked at the intersection of technology, design and user experience for nearly 25 years. He has served as Chief Marketing Officer for Round Room and its subsidiary TCC, a Verizon retail partner as well as VP and Chief Experience Officer for Samsung Electronics America. Throughout his career, including stints at Motorola and Arthur Andersen, he has had the opportunity to work with and build teams in the UK, India, China and Korea, gaining valuable international management experience. Conrad and his wife Donna have 2 boys, one in college and one in high school, and a few dogs. Conrad is active in his community and supports non-profit organizations as a volunteer and board director. In this episode, you'll learn: The power of giving and why a nurse who took care of Conrad's dad impacted his life forever. Importance of authenticity in giving, work, and all you do Running an agency in the time Covid-19 Show notes: http://www.inspiredmoney.fm/167 Find more from our guest: www.thebsmnt.com Instagram facebook Mentioned in the episode: Fidelity TD Ameritrade Charles Schwab Stash Robinhood Acorns Runnymede Money Tip of the Week Investing apps  Join the Inspired Money 30-day Fear Challenge Inspired Money Maker of the Week: Gret Glyer Thanks for Listening! To share your thoughts: Leave a note in the comment section below. Share this show on Twitter or Facebook. Join us at the Inspired Money Makers groups at facebook and LinkedIn To help out the show: Leave an honest review on Apple Podcasts, Podchaser.com, or wherever you listen. Your ratings and reviews really help, and I read each one. Email me your address, and I'll mail you an autographed copy of Kimo West and Ken Emerson's CD, Slackers in Paradise. Subscribe on Apple Podcasts. Special thanks to Jim Kimo West for the music.

A new stadium for the Los Angeles NFL teams brings a bunch of new technology to sports fans. Rick talks to Mark Quiroz, Samsung’s Vice President of Marketing, Display Division this week on “Tech of Sports.” Samsung’s outdoor LED products were exclusively used to build SoFi Stadium’s 70,000 square-foot dual-sided, center-hung videoboard – the first … Continue reading Mark Quiroz, Vice President of Marketing, Display Division, Samsung Electronics America →

Today's podcast guest is Russell Abdullah, Head of Strategy and Planning -Display Division at Samsung Electronics America says that Samsung got interested in digital out of home when it saw how out of home advertising boosted store visits.  Here are the highlights from Russell's interview. Review Samsung's history with out of home. Russell Abdullah, Head of Strategy and Planning, Display Division, Samsung Electronics America Samsung is the #6 most recognized brand in the world…The way specifically Samsung got involved with the out of home space…was during the Galaxy S9 launch when they actually started to adopt that ad delivery protocol.  And what they had noticed from an ad and marketing perspective was that by implementing programmatic advertising digital out of home they saw an 8% life in consideration, a 6% lift in purchasing intent but most importantly a 15% lift in in-store visits…we saw a 15% lift in in-store visits by just putting a billboard or a kiosk signage in the right place serving the ad at the right time.  15% is a big deal for us….If you think about the new phones, the Galaxy S20, it's been a bit of time since we took our first foray as a media buyer.  And so over the course of the last 3-4 years we've started to think about the value proposition that we can have to our end customers on the display side…out of home LED or indoor LFD or hybrids…and we wanted to start considering how can we increase the value proposition in a very crowded marketplace… What trends are you seeing in the out of home industry? The biggest trend we are starting to see is the digitization of billboards…what you've seen is…roughly a 38% increase from 6,400 to 8,800 between 2016 and 2019 while at the same time you saw a 7% decrease in the number of billboards. What trends are you seeing in programmatic out of home? We're seeing the same trends in digital out of home that we've seen in some of the more traditional ad platforms that I grew up in.  If you look back about a decade ago, most of your desktop web display was…ad agency contacts the publisher, an ad is agreed upon and it's set.  It's a specific buy each time an ad campaign needs to run…Fast forward about 10 years and now programmatic serve 84% of every ad you see on your desktop.  Mobile followed…and now 60% of every mobile ad you see is served through programmatic.  Same with video, primarily youtube…all that's done through programmatic…Now digital out of home is probably a little further behind…the out of home market is $1.2 billion…if you look at the potential for the digital out of home market you're looking at a $42 billion industry…we're only in early days here. What is Samsung doing to help out of home companies take advantage of programmatic advertising?  So we have arguably the largest commercial signage footprint, at least in the US…we have the opportunity for our expansive end customer base to start realizing this opportunity… Samsung is partnering with Vistar Media. We went through a fairly exhaustive…selection process and we arrived at a company called Vistar Media…I'm partnering with them to build a native solution within our content management system, our delivery system, magic info, to be able to open up all end users to the programmatic ecosystem.  We went live with the integration in March…Most recently we've started putting really earnest development on the Prismview part of the solution If I buy a new Samsung Prismview digital sign does it have a pipe installed into Vistar? Magic info and Vistar's partnership is alive and working….I think what we have with the Prismview solution is the ability to reach a broader market...the opportunity to access the advertising dollars is now being realized by the...smallest player. Impact of privacy measures on out of home.  I think there's less of an impact…Privacy is super important…What these privacy laws are really focused on is exposing our PII,

Today's podcast guest is Russell Abdullah, Head of Strategy and Planning -Display Division at Samsung Electronics America says that Samsung got interested in digital out of home when it saw how out of home advertising boosted store visits.  Here are the highlights from Russell's interview. Review Samsung's history with out of home. Russell Abdullah, Head of Strategy and Planning, Display Division, Samsung Electronics America Samsung is the #6 most recognized brand in the world…The way specifically Samsung got involved with the out of home space…was during the Galaxy S9 launch when they actually started to adopt that ad delivery protocol.  And what they had noticed from an ad and marketing perspective was that by implementing programmatic advertising digital out of home they saw an 8% life in consideration, a 6% lift in purchasing intent but most importantly a 15% lift in in-store visits…we saw a 15% lift in in-store visits by just putting a billboard or a kiosk signage in the right place serving the ad at the right time.  15% is a big deal for us….If you think about the new phones, the Galaxy S20, it's been a bit of time since we took our first foray as a media buyer.  And so over the course of the last 3-4 years we've started to think about the value proposition that we can have to our end customers on the display side…out of home LED or indoor LFD or hybrids…and we wanted to start considering how can we increase the value proposition in a very crowded marketplace… What trends are you seeing in the out of home industry? The biggest trend we are starting to see is the digitization of billboards…what you've seen is…roughly a 38% increase from 6,400 to 8,800 between 2016 and 2019 while at the same time you saw a 7% decrease in the number of billboards. What trends are you seeing in programmatic out of home? We're seeing the same trends in digital out of home that we've seen in some of the more traditional ad platforms that I grew up in.  If you look back about a decade ago, most of your desktop web display was…ad agency contacts the publisher, an ad is agreed upon and it's set.  It's a specific buy each time an ad campaign needs to run…Fast forward about 10 years and now programmatic serve 84% of every ad you see on your desktop.  Mobile followed…and now 60% of every mobile ad you see is served through programmatic.  Same with video, primarily youtube…all that's done through programmatic…Now digital out of home is probably a little further behind…the out of home market is $1.2 billion…if you look at the potential for the digital out of home market you're looking at a $42 billion industry…we're only in early days here. What is Samsung doing to help out of home companies take advantage of programmatic advertising?  So we have arguably the largest commercial signage footprint, at least in the US…we have the opportunity for our expansive end customer base to start realizing this opportunity… Samsung is partnering with Vistar Media. We went through a fairly exhaustive…selection process and we arrived at a company called Vistar Media…I'm partnering with them to build a native solution within our content management system, our delivery system, magic info, to be able to open up all end users to the programmatic ecosystem.  We went live with the integration in March…Most recently we've started putting really earnest development on the Prismview part of the solution If I buy a new Samsung Prismview digital sign does it have a pipe installed into Vistar? Magic info and Vistar's partnership is alive and working….I think what we have with the Prismview solution is the ability to reach a broader market...the opportunity to access the advertising dollars is now being realized by the...smallest player. Impact of privacy measures on out of home.  I think there's less of an impact…Privacy is super important…What these privacy laws are really focused on is exposing our PII,

Ryan Vincente is a territory sales manager for Samsung Electronics America. He went to community college before transferring to UMass Boston for a communications degree. We talked about his college experience and how he learned how to apply himself better after high school. Also, we touched on health and what he has been doing during the quarantine. Ryan shares his recent success eating healthier and working out more consistently. In addition, we talked about our mental health and the importance of taking care of your mind. Join us in this really funny and authentic conversation about college, health, and mental health.

Rather than a CB radio service or some sort of community service broadcasting weather forecasts, CBRS is a shared spectrum approach allowing Mobile Network Operators to reach areas where it’s not possible to utilize fiber or other forms of connectivity.It also solves limitations like limited 4G LTE in remote areas and a lack of predictable latency, an inability to prioritize traffic and security limitations with Wi-Fi.Ashish Bhatia, Senior Technical Sales Engineer at Samsung Electronics America, said new FCC rules allows for shared use of the 150 MHz spectrum in the 3.5 GHz band from 3.55 to 3.70 GHz on a licensed basis, a complicated sounding way of saying there now can be shared tiers.“It breaks down like this – using a three-tier sharing model, users are broken down into tiers based on priority that go from tier one, incumbent users, to tier two, commercial users with priority access licenses, and tier three, where general, authorized users live,” Bhatia said. “This categorization and shared access helps enable efficient use of finite spectrum resources.”With better indoor coverage and a high quality, reliable service, it should be something customers in those areas, whether commercial or residential, are pleased to utilize, as well.“The CBRS spectrum can be used for home broadband in rural or underserved areas where fiber or other forms of connectivity aren’t possible,” Bhatia said. “For enterprises, with the use of small-cell infrastructure supporting the CBRS bands, they can have direct control over their network coverage with high quality of service and little to no licensing fees, because the spectrum is shared.”It all works together to provide an exciting opportunity for MNOs and their customers.

While 5G wireless technology is beginning to be rolled out, we’re only just starting to see how new innovations will affect our lives. John Godfrey, senior vice president for public policy at Samsung Electronics America joins the show to discuss what Samsung’s work in 5G innovation and how the technology will influence the future of work and society as a whole, as well as the company’s efforts during the COVID-19 pandemic.

Bio John Godfrey (@SamsungDC) is Senior Vice President of Public Policy for Samsung Electronics America. Based in Washington, D.C., he leads Samsung’s public policy team in engagement with government and industry, focusing on communications policy, digital television, wireless spectrum, health care, environment, broadband, cybersecurity, privacy and other areas. An active participant in the Consumer Technology Association (CTA), Godfrey is a member and past chair of the CTA Foundation’s Board of Trustees and CTA’s Video Division Board, among other groups. He is also a past chairman of the Board of Directors of the Advanced Television Systems Committee, the standards developing organization for digital television broadcasting. Prior to joining Samsung in 2006, Godfrey was with Pioneer North America, Sony Electronics, the Information Technology Industry Council, the National Research Council, and SRI International. Godfrey has a Master's degree in Telecommunications from George Washington University, a Master's degree in East Asian Studies from Stanford University, and a Bachelor's degree in Government from the University of Texas at Austin. He and his wife, artist Ellen Hill, have two sons and live in Rockville, Maryland. Resources 5G is Here (Samsung, 2020) News Roundup DOJ Charges Chinese Military Officials for Equifax Hack The Department of Justice indicted 4 Chinese People’s Liberation Army officials on Monday, charging them with 9 counts for the 2017 Equifax hack that led to the theft and sale of some 145 million Americans’ data. US Attorney General William Barr noted that this represents nearly half of the American population. The indictment includes charges for stealing trade secrets. Ancestry.com refuses warrant for member data DNA platform Ancestry.com refused to honor valid arrest warrants in 8 out of 9 cases last year, according to the company’s 2019 transparency report. Competitor 23andMe has also promised to keep its DNA database private. Ancestry.com’s DNA database is estimated to contain the DNA information of some 16 million people. Federal Court approves T-Mobiler/Sprint merger The US District Court of the Southern District of New York, in Manhattan, approved the $26.5 billion T-Mobile/Sprint merger last week, over the objection of 15 Attorneys General, including California AG Xavier Becerra and NY AG Letitia James. Presiding Judge Victor Romero wrote that the merger is not likely to lessen competition. The merged company is required to divest resources to satellite provider Dish ensure Dish becomes a viable competitor. Amazon removes books written by Nazis Finally, Amazon has removed 2 books written by authors David Duke, who is a former KKK Grand Wizard, and George Lincoln Rockwell, the founder of the American Nazi party. Some booksellers say that Amazon’s policies are opaque and have vocalized opposition to the removal of these titles.

Our guest is at the intersection of innovation and creation at one of the most important technology companies in the world. Yoon Lee is the Senior Vice President and Division Head, Content and Services, Product Innovation at Samsung Electronics America. In today’s world, our lives are connected to our devices in a way inconceivable even a few decades ago. Yoon is in a unique position to understand how A.I. and an understanding of the human context can make for better experiences for users. (REPLAY from 2018)

In this episode of The Kula Ring, Jeff and Carman talk with Sean Rossi. Currently the Senior Marketing Director - Demand Generation with Samsung Electronics America, Sean was at RB at the time of this recording. Sean shares insights about the importance of agility in manufacturing marketing, not getting lost in the data, and doing your planning with the end goal in mind.

This week's episode has 11 more interviews from the CES 2019 show floor. We have real-time reactions from executives at some of the world's leading companies along with some established players in voice technology. Hear from: Dr. Yoon C. Lee, an SVP at Samsung Electronics America; Lilian Rincon, a Google Assistant product manager; Todd Mozer, CEO of Sensory; Dr. John Ostrem, co-founder of AvatarMind; Robert Policano, a Nuance Automotive product manager; Roger Zhang, an executive at Alibaba; Moshe Sheier, vice president of marketing at CEVA; Vijay Balasubramaniyan, CEO of Pindrop; Erez Lugashi, CEO of Abilisense, and product leaders from both Samsung and LG. Combined with Ep 78, this episode provides the most comprehensive set of interviews related to voice AI, from startup companies to global leaders at CES 2019. 

Our guest is at the intersection of innovation and creation at one of the most important technology companies in the world. Yoon Lee is the Senior Vice President and Division Head, Content and Services, Product Innovation at Samsung Electronics America. In today’s world, our lives are connected to our devices in a way inconceivable even a few decades ago. Yoon is in a unique position to understand how A.I. and an understanding of the human context can make for better experiences for users.

We talk with Sriram Thodla, Senior Director, Intelligence & IOT service Lead at Samsung Electronics America. We cover topics such as What makes a great Assistant product, What's the latest trends in Smart Home and How Augmented Reality (AR) is most likely to gain traction.

As the world gets more connected and IoT devices become more comprehensive, the network sustaining them has to be powerful enough for thousands of interwoven devices. Luckily, 5G is on the horizon. Derek Johnston, Head of US Marketing for Networks for Samsung Electronics America, dives in to the capabilities of 5G and how each industry might find use in its powerful bandwidth. For more information on Samsung, log on to https://www.samsung.com/us/. For the latest news, videos, and podcasts in the Software and Electronics Industry, be sure to subscribe to our industry publication. Follow us on social media for the latest updates in B2B! Twitter – twitter.com/marketscale Facebook – facebook.com/marketscale LinkedIn – linkedin.com/company/marketscale

Michelle Froah is the Vice President of Marketing Excellence, Strategy, and Integration at Samsung Electronics America. She played a crucial role in the marketing efforts of Samsung to regain consumer trust after the recall of Galaxy Notes 7. She is also the director of Brandable, a Singapore-based marketing and branding consultancy company.

The program all about TV. Our guests: Scott Cohen, senior manager for product training/home electronics at Samsung Electronics America;  Erin Cardillo and Richard Keith, executive producers of Life Sentence, launching on The CW earlier this month, and Mark Ellis and Stephanie Morganstern, creators/executive producers of X Company, now playing each week on Ovation.

"Brands need to do things that build trust and reliance just like interpersonal relationships," says Josh Ives, the VP of Customer Experience Management and Strategy at Samsung Electronics America. Josh has always been interested in the relationship between marketing and services. Josh's passion for understanding what brands mean to people steered him into a career where he was able to impact how customer service and customer experience affects the relationship with the end consumer. In this episode, I talk to Josh about what customer experience leadership looks like in a large, multi-service organization like Samsung. Find show notes and more information at customerbliss.com/cb90

On this episode of the Pro A/V podcast, we have the chance to chat with Jason Young, Senior Channel Technical Manager of Samsung Electronics America. Jason leads us through the world of digital signage, and how it plays a major role in the fan experience in the world of sports. As consumer electronics continue to advance, the incentives for watching sports in person are becoming few and far between, and the display industry has had to adapt. With new advancements in digital signage, jumbotrons are becoming larger, smarter, more interactive, and a major game changer when it comes to the fan experience.

 What would it mean for your organization to have a streamlined sales operations strategy that puts your sales team in the best position for success? On this episode of #SellingWithSocial, you’ll hear from sales operations expert Bill Sexton. Bill is a sales operations leader with 18+ years of finance and sales and operations planning experience specializing in sales incentive planning, forecasting, and sales strategy. He is currently working for Samsung Electronics America building a dynamic sales operations team to support 300+ B2B sales professionals responsible for over $6.0B in revenue. Prior to joining Samsung Bill ran Zebra Technologies' North America Sales Operations team after Zebra acquired Motorola Solutions' Enterprise Mobility Division, designing the sales strategy and structure for the newly combined sales force. Don’t miss this episode as Bill provides valuable insight from his years of experience and expertise in sales! This podcast is being brought to you by STAR - The Sales Team Alpine Retreat: A Frost & Sullivan Executive MindXchange taking place this February 7-9, 2018 in Lake Tahoe, Nevada. How data can help your sales operations strategy In what ways can salespeople on the ground utilize data to sell effectively and provide more value to their clients? How does data factor into your sales operations strategy? On this episode of #SellingWithSocial Bill opens up about data and how it can specifically help salespeople in the field. In our conversation, Bill talks about predictive analytics which is the “Who, what, when, where, and why” aspect of sales data. This process starts to put a decision and effect on the application of sales data. Bill says that this usage of the data is important from a salesperson’s perspective as it has the potential to equip them to help their clients make the best-informed decisions. Listen to this episode as Bill shares more about how sales enablement can help your team understand the buyer journey! Make sure your Sales and Marketing Teams are on the same page! Did you know that today’s modern buyer is more educated and equipped with more resources than ever before? How has your organization adapted to this new reality? On this episode of #SellingWithSocial, Bill and I discuss the necessity of getting your sales and marketing teams on the same page. The last thing you’d want a prospective buyer to do is to take the information your salesperson gave them and find conflicting information on your website. Bill says that it is vital that the story your salespeople are selling is tied to your company’s website and other branding touchpoints. Don’t neglect this important aspect of content marketing and how it plays in your greater sales operations strategy! Make sure to listen to this episode as Bill reveals additional insights that will help you maintain a competitive edge. How Salespeople can use their CRM reports to provide better data. It’s not a secret that one of the most laborious tasks for the salesperson is filling out their CRM reports. Imagine what it would mean for your sales team if they understood the benefit that their reports can have on providing them with more accurate information to use with their clients. On this episode of #SellingWithSocial, Bill and I discuss the role CRM reports play in the sales enablement process. Bill also touches on win reports and how the data salespeople provide in these reports will eventually be used by artificial intelligence to give a better picture and profile of how salespeople can succeed. You don’t want to miss the fascinating insights that Bill has to share on this episode! This podcast is being brought to you by STAR - The Sales Team Alpine Retreat: A Frost & Sullivan Executive MindXchange taking place this February 7-9, 2018 in Lake Tahoe, Nevada. Don’t let automation give you a bad reputation! Many organizations are embracing automation as a way to streamline their processes and improve efficiency. But what if your use of automation gets in the way of serving your clients and even ends up giving you a bad reputation? As smart as these tools and systems are, it's always wise to double check and make sure the communications that go out to your clients and potential clients are relevant and accurate. On this episode of #SellingWithSocial, Bill and I go over the use of automation, it benefits, and some of its drawbacks so sellers like you don’t ruin your reputation! Make sure to listen to this episode to hear great insights from Bill and his take on sales operations strategy and much more! Outline of This Episode [1:15] I introduce my guest, Bill Sexton. [2:20] Bill shares his story, the cliff notes version. [8:20] Is there a division between sales and sales operations? Why? [10:30] How data and analytics can help salespeople make more sales. [16:00] Why Marketing and Sales need to work together. [20:00] What does the sales data say about changes for the modern buyer? [23:30] Where does the data come from? [26:30] Sales teams can work smarter with the right information. [31:30] Why detailed win reports can help your sales team succeed. [36:00] Bill talks about the difficulty of quota setting and using the right metrics. Resources Mentioned https://www.linkedin.com/in/bill-sexton-b3564219/ Star Wars: The Empire Strikes Back www.Data.com Connect with Mario! www.vengreso.com On Facebook On Twitter On YouTube On LinkedIn

Andrew Sivori, VP of Home Entertainment Marketing at Samsung Electronics America, joins hosts Barbara Kahn and Americus Reed to discuss how Samsung is gearing up for holidays sales on this special Black Friday Episode of Marketing Matters. See acast.com/privacy for privacy and opt-out information.

Ethan Rasiel, the CEO of Lightspeed PR, is our guest this week. He and Shira discuss PR for the entire show - so if you need to understand the process of PR and how it can work for your business I highly recommend this episode. About Ethan A true technology connoisseur, Ethan started his communications career as a journalist – by day as a news reporter for Gannett’s metro and business desk, and by night as host of an AM radio show. In 1998 Ethan began a nearly 15 year stint at Edelman. He ultimately led a team of 60 as GM and EVP, and counseled a range of clients from startups to brands like GE, Canon, HP and Motorola. While there, he pioneered Edelman Labs, which revamped the firm’s approach to product review programs. In 2011 Ethan became Director of Communications for Samsung Electronics America, responsible for external communications around all consumer products. While managing five agencies, he introduced several tools to improve collaboration and efficiency both internally and externally. Ethan co-founded Lightspeed Public Relations in 2013, with the mission to harness the skills and learnings from all aspects of his career – while avoiding bureaucracy and unneeded overhead. He graduated magna cum laude from the S.I. Newhouse School of Communications at Syracuse University and completed additional coursework in computer science at Carnegie Mellon University. Ethan is host of “Marketing at Lightspeed”, a weekly show on the VoiceAmerica radio network. He lives in Brooklyn, NY with his wife. About Shira Shira Abel is the CEO and Lead Strategist at Hunter & Bard, an inbound marketing and branding agency. She is also Acting CMO of Cyara. Clients include: Totango, Cyara, Sarine Technologies, Pushbullet, AXA Tech, CloudEndure, AppsGeyser, Pitango VC, Chipolo, Allianz, and more. Creator and host of the SaaS Insider podcast. Creator of the Behavior Engineering Canvas. Mentor at 500 Startups. Former professor of Marketing for Startups at Tel Aviv-Jaffa Academic College. MBA from Kellogg School of Management. Loves family time, cooking, and travelling. Hates writing about herself in the third person.

Dr. J's guest co-host Spider Graham invited Kevin M. Ryan to join in discussing the book they wrote together, Taking Down Goliath: The Digital Marketing Strategy for Beating Competitors with 100 Time Your Spending Power. Listening to this show is a great way to get to know the authors of this book, which begins with some goal clarification work to lay the basis for developing strategy and learning the tactics of using particular digital tools. Kevin explains his desire to write a cross-disciplinary, holistic guide for small businesses in contrast to the many narrowly focused marketing books that were readily available. By emphasizing overall strategy and providing many examples, the book makes it possible to see where the various digital channels can play a role in marketing within a limited budget. Because of the Internet, anyone can now engage with potential customers, finding out what their needs and interests are. It is no longer necessary to have deep pockets to film an infomercial—YouTube is available. You can invite viewers to let you know by posting comments what they think of your message. Because of search engines and alerts, you can find almost anyone commenting about your product or service and respond to comments, whether they be positive or critical. Personal interaction takes time but is an excellent way of fostering “organic growth.” While Goliath-like companies can spend fortunes reaching wide, general audiences, the Davids use shrewd reasoning to identify a small target and deliver precisely aimed, individually tailored messages. And that is where digital marketing excels. Kevin Ryan founded the strategic consulting firm Motivity Marketing in April, 2007. Kevin is known throughout the world as an interactive marketing thought leader, particularly in the search marketing arena. Today's Motivity is a group of professionals  focused on thought leadership, innovation and exacting tactical execution in a modern digital advertising agency environment. Over decades in the business, he formerly has served as global content director for Search Engine Watch and Search Engine Strategies, VP, Interactive Media for the Interpublic Group agency. Wahlstrom Interactive, and CEO of Kinetic Results, an Advertising Age Top 20 search engine marketing firm. Directly feeding our marketplace intelligence, Kevin has published hundreds of articles on search and interactive marketing in industry publications such as Advertising Age, iMedia, MediaPost, ClickZ and Search Engine Watch. His insights are universally acknowledged as best in class by marketers everywhere. His former client roster and personal case history includes market-leading brands Rolex Watch, USA; State Farm Insurance; Farmers Insurance; Minolta Corporation; Samsung Electronics America; Toyota Motor Sales, USA; Panasonic Services; and the Hilton Hotels brands.Widely quoted and recognized as an industry expert, Kevin has appeared often in our most trusted news outlets: ABC, CNN, The Associated Press, Wall Street Journal, USA Today, New York Times and numerous others.   Rob ‘Spider' Graham is a 20 year veteran of the digital media buying, selling and production industries and is currently the CEO of Trainingcraft, LLC, a company providing digital advertising strategies, marketing and sales consulting and training solutions to publishers and advertisers. They provide industry leading training specifically for publisher sales teams through their CertifiedSalesTraining.com site and have just recently rolled out a training and education community for digital marketers and advertisers at spidergraham.com. Spider is an expert on many areas of digital advertising and marketing including interactive marketing, digital media sales, audience targeting and programmatic media selling and buying. Rob has over 20 years of experience designing and creating digital advertising and marketing materials-education and training products; he has spent 18 years as an adjunct Unive...