The Busy Leader’s Podcast - A Catalyst for Inspired Action

In this episode of the Healthcare Plus Podcast, host Dan Collard speaks with Don Taylor and Kurt Scott, co-creators of From Healer to Leader: The Path to Physician Leadership, a unique new leadership development program designed specifically for physicians.Together, they explore why physician leadership is more essential than ever—and why so many physicians find themselves in leadership roles without the preparation or support they need. Drawing from years of experience in academic programs, military leadership, and physician career development, Don and Kurt talk about the serious gap in physician leadership training and what they're doing to close it.Listeners will hear:Why a certificate isn't enough—and why the real outcome should be a personalized leadership plan for each physicianWhat makes physicians different from other emerging leaders—and how to support them with the right level of challenge and psychological safetyHow their rolling cohort model and flexible structure honors physicians' time while still building powerful peer connectionsWhy organizations that invest in physician growth see stronger retention and better outcomesHow leadership development is also a strategy for physician well-being and renewalWhether you're a physician, a hospital executive, or someone passionate about building strong clinical leaders, this episode offers smart, strategic insights into what physician leadership training should look like today—and how we can do it better.For more information about the physician leader development course, please visit: https://www.plc-network.com/the-path-to-physician-leadership/Don Taylor, Director of the Alliance for Physician Leadership and Professor of Practice at the Naveen Jindal School of Management, UT DallasAt the Alliance for Physician Leadership, Don's focus is on cultivating physician leaders who can navigate the complex dynamics of organizational change and healthcare management. Through their programs, they empower physicians with the knowledge to lead cultural shifts and respond to financial challenges in the medical field. As a professor of practice at UT Dallas, Don is dedicated to fostering innovation in healthcare. The team's work centers on providing executive physicians with a deep understanding of themselves and the healthcare landscape, ensuring that learning is at the heart of health.Kurt Scott, Founder & CEO, The Physician Leadership Career NetworkWith over 35 years of experience building and leading successful physician and physician executive recruitment programs, Kurt has dedicated his career to fostering meaningful connections between healthcare organizations and the leaders who drive them forward. In 2019, he recognized a gap in the field—a lack of a dedicated space for physician leaders to connect, grow, and advance their careers. To address this, Kurt founded the Physician Leadership Career Network, creating a platform that bridges this gap and empowers physician leaders to thrive.

In this episode of the Healthcare Plus Podcast, Quint Studer is joined by Dr. Roger Kapoor, physician leader and author of Working Happy!: How to Survive Burnout and Find Your Work/Life Synergy in the Healthcare Industry. Quint and Dr. Kapoor dive deep into one of healthcare's most urgent challenges: burnout. Drawing from personal experience, clinical insight, and extensive research, Dr. Kapoor explores why so many healthcare professionals are feeling overwhelmed—and what we can do about it. He explains that burnout isn't just a workplace issue; it often starts within ourselves, and recognizing this can be the first step toward healing.Listeners will hear why “work/life balance” may be a flawed concept and how “work/life synergy” can offer a more sustainable, fulfilling way forward. They'll learn about the powerful concept of ikigai (a Japanese term for “reason for being”) and how finding purpose in even the smallest moments can bring resilience and joy back to a healthcare career. Dr. Kapoor also explores fundamentals like diet, exercise, and sleep in a way that's fresh and compelling. (You'll love his insights on the “night shift janitors” that clear out the waste in our brains.)This episode is a must-listen for anyone in healthcare who's grappling with stress, seeking practical ways to recharge, or simply wanting to reconnect with the meaning behind their work.About Dr. Roger KapoorRoger Kapoor, MD, MBA, is the senior vice president of Beloit Health System in Beloit, Wisconsin, a community-based nonprofit hospital with approximately 23 service locations. He is a Harvard-trained dermatologist who also holds an MBA from the University of Oxford in England and has authored numerous peer-reviewed scientific articles published in professional journals including the New England Journal of Medicine. He was the recipient of the Wisconsin Medical Society's Kenneth M. Viste, Jr., MD, Young Physician Leadership Award and named one of the Top 25 Emerging Leaders in Healthcare by Modern Healthcare.  Kapoor has been credited with re-engineering the delivery of healthcare to his community, resulting in a dramatic rise in patient satisfaction at his institution from a stagnant 16th percentile to an astonishing 88th percentile in less than a year. He concurrently ushered in transformative results in quality, leading teams to achieve three consecutive “A” ratings from the national watchdog group Leapfrog, a four-star rating from the Centers for Medicare & Medicaid Services Five-Star Quality Rating System, and numerous quality-of-care pathway accolades. As a practicing board-certified dermatologist, he has built a successful medical and cosmetic dermatology practice using advanced techniques to help patients live happier, healthier lives. His book Working Happy! How to Survive Burnout and Find Your Work/Life Synergy in the Healthcare Industry was published in 2024.

In this episode of the Healthcare Plus Podcast, Dan Collard welcomes Céu Cirne-Neves, MPA, FACHE.  With over 25 years' experience as a healthcare executive, she now serves as a faculty member in the undergraduate and graduate health administration programs at Rutgers University.They discuss insights Céu has gained from her unusual path, which led her from her first job in healthcare marketing to chief administrative officer and finally to academia. At Rutgers she's observed major differences in today's students vs. those of years past (for instance: they're far more focused and specific on what they want, and very intentional about gaining the competencies and resources needed to achieve it).Céu shares her recent idea for drawing undecided students into the Healthcare Administration major by building an exploratory course based on Quint Studer's book The Calling: Why Healthcare is So Special. (“I feel healthcare is more than a job,” she says. “I'm trying to make it enticing for them to see the difference they can make through healthcare administration.”) Filled with practical takeaways, this episode will appeal to anyone seeking more understanding on what drives the next generation of Health Administration students, how to help them connect to their calling early, and how to develop and mentor them.About Céu Cirne-Neves, MPA, FACHECéu Cirne-Neves, MPA, FACHE, is a healthcare executive with more than 25 years of experience in senior level positions and has made a successful leadership transition as full-time faculty at the Rutgers University EJ Bloustein School of Planning and Public Policy. At Bloustein, she teaches in the Master of Health Administration Program and serves as the coordinator for the undergraduate Health Administration Program. Furthermore, she is the faculty advisor for the undergraduate student organization, Future Healthcare Administrators, which signature event is the annual healthcare administration case competition. Cirne-Neves brings to the classroom a wealth of practical health administration experience resulting from years leading culture change, operational effectiveness, and patient safety and experience. She served as the CEO of Saint James Hospital, Cathedral Healthcare System, Newark, for 10 years, and most recently, in a variety of senior level roles including as Vice President of Ambulatory Services at Cooperman Barnabas Medical Center (CBMC), RWJBarnabas Health, Livingston.  Throughout her career, Cirne-Neves has demonstrated how to convert an organization's Mission, Vision, and Values into a leadership model that improves workforce engagement, organizational performance and results. She excels at strategic planning and implementation, operations management, and community benefit; and most of all, she shares the resolve that health administrators must nurture and contribute to the next generation of healthcare leaders.Cirne-Neves is board certified in hospital administration and as a fellow of the American College of Healthcare Executives (ACHE); she is a past president of ACHE's New Jersey chapter and serves as the ACHE Regent for New Jersey – Northern; as part of her annual Regent Awards Program, she has now introduced the Student Associate and Mid Careerist Regent Awards, elevating the significance of both levels of health administration. She has served on the Malcolm Baldrige National Quality Award Board of Examiners and under her leadership CBMC received the regional Baldrige Gold Award for Performance Excellence. She has enjoyed serving in the most senior roles at healthcare organizations and now promotes bridging healthcare organizations with healthcare education.

In this episode of the Healthcare Plus Podcast, Dan Collard talks to Annamarí Dietrichson, BSc, MHA, an executive health coach and keynote speaker renowned for her expertise in avoiding burnout, creating a thriving culture, and cultivating leadership essentials. She also oversees patient experience for the Continental Division of HCA Healthcare. While leadership can be an exhilarating path, it can also wear people down when they don't know how to manage it. Still, Annamarí says it's possible for leaders (and everyone) to thrive in healthcare, regardless of its pressures. It's about being the boss of our brain: Thoughts that might not even be true create an emotion in our body that ends up driving stress or success. That emotion drives us to act in ways that can either get us the results we want…or not. After deeply researching burnout, she formulated a methodology to tackle it. Called THRIVE—an acronym for Targeted Thoughts, Healthy Habits, Rest and Resilience, Intentionality, Vigilance, and Empowered Energy—it's a framework for creating the mindset and skillset to be solution-oriented, keep your thoughts from hijacking you, and build a thriving career. Annamarí says fighting burnout is both personal and a corporate responsibility. She wants every leader and every individual in healthcare to work on their personal well-being as if nobody else is going to help. At the same time, she wants corporations to fight burnout as if no individual is going to do it themselves. If both groups put in 100 percent, that 200 percent effort might help us finally win this thing—for ourselves and, ultimately, for our patients. About Annamarí DietrichsonAnnamarí Dietrichson, BSc, MHA, is a seasoned healthcare executive, executive health coach, and keynote speaker renowned for her expertise in avoiding burnout, creating a thriving culture, and cultivating leadership essentials. As the founder of Annamari Health & Leadership Coach, LLC, she empowers healthcare leaders and organizations to unlock their full potential and THRIVE. Annamarí serves as the division vice president of care experience for the Continental Division of HCA Healthcare. She completed her graduate studies at the University of Stellenbosch, South Africa, where she graduated with a bachelor of science degree in 2001. In 2018 she received her master's in health administration from Louisiana State University. Annamarí is a South Africa native who is proud to be a naturalized U.S. citizen since November 2022. When she is not at work or coaching her clients, you can find her somewhere in the mountains adventuring with her husband and their two cattle dogs. 

In this episode of the Healthcare Plus Podcast, Quint Studer welcomes Regina Shupe, DNP, RN, and Jennifer Carron Passon, MSOM, CPXP, for a conversation focused on patient experience. Quint, Regina, and Jennifer explore the “patient experience” concept, which has evolved tremendously over the past few decades. Now it encompasses the sum of all interactions from the initial touchpoint when a patient even considers selecting a healthcare organization until the time that they are back home caring for themselves and maintaining a healthy lifestyle. (It's interesting to hear Quint, who has been described as putting patient experience “on the map,” open the discussion with his own history lesson on the field.) They also discuss a 2021 JAMA article—“Criterion-Based Measurements of Patient Experience in Health Care: Eliminating Winners and Losers to Create a New Moral Ethos” by Thom Mayer, Arjun Venkatesh, and Donald M. Berwick—debating the pros and cons of moving away from traditional percentile-based evaluations.Finally, they offer a wealth of takeaways. Listeners will learn from the thoughtful discussion of common barriers people face when working to improve the patient experience and some practical (and doable) tips for overcoming them. About Jennifer Carron Passon, MSOM, CPXPWith 30 years of leadership experience and a Certified Patient Experience Professional (CPXP) credential, Jennifer is a patient experience officer at BJC Health System, a $6B integrated academic health system that serves millions of patients and families across the Midwest.   Her mission is to ignite a passion for human centricity and to transform the healthcare experience for all. She uses her Disney Institute training and contemporary thinking to design and deploy innovative interventions and digitally enhanced programs that elevate service excellence, hospitality, ownership, and regulatory results. She also contributes to various state-level and global initiatives that aim to advance patient and family engagement, equity and inclusion, and quality and safety in healthcare delivery. About Regina Shupe, DNP, RNRegina works for the Healthcare Plus Solutions Group® team as an advisor, bringing her expertise in emergency services to help our partners assess and improve upon their patient experience and throughput to better serve patients and communities. She holds a Doctor of Nursing Practice degree and also holds a certification in LEAN for Healthcare. For the past 35 years, she has dedicated her life to caring for patients, families, team members, and physicians. As a nurse, she enjoyed the intersection between the heart and science, healing patients from the inside out. As a leader, she is able to see the positive correlation between the experience of team members and the experience of patients. She believes when we intentionally design meaningful and memorable experiences for team members, physicians, and patients, we are able to heal as well as truly transform healthcare.

On this final episode of our Emotional Onboarding Series for The Healthcare Plus Podcast, Dan Collard is joined by Bart Kaericher, President, CEO, and Chief Cultural Officer of Aramark Healthcare+. Highlighting his commitment to Aramark's 25,000+ teammates and the hospitals and patients they serve, Bart shares the importance of a human-centric approach to employee engagement and collaboration to enhance patient experiences. Along Aramark's journey to becoming a Modern Healthcare Best Place to Work (which they achieved for the first time in 2024), Bart shares several key learnings and adjustments his team made, including:Implementing Early Connect, a program aimed at supporting new employees, and Team Member Connect, a new system of rounding that encourages coworker connections.Offering a daily pay system to support the team's financial flexibility and address social determinants of health (SDOH).Reducing early turnover by connecting with new hires before they step onsite and regularly through the first 120 days. Advocating for a focus on purpose, culture, and effective communication.Missed an episode in our Emotional Onboarding series? Listen back now with Dr. Katherine Meese, Patti Frank, Natasha Lee, and Abby Spence. About Bart KaericherBart Kaericher is the President & CEO of Aramark Healthcare+. Since his arrival to Aramark he's been focused on building an organization that is delivering a vision of having engaged employees, positive patient experiences, operational excellence, caregiver support, and being problem-solvers within the healthcare arena.  Having a unified Culture of Caring has become a strong differentiator for Aramark Healthcare+. Before joining Aramark in May 2021, Bart served as Chief Growth Officer & Senior Vice President of Compass One Healthcare. While at Compass Group, he played an instrumental role in building revenues, profits, and valuable strategic partnerships. Prior to his tenure with Compass One Healthcare, Bart worked for more than a decade in the medical device industry at American Hospital Supply, now B. Braun Medical.  Bart holds an MBA in Healthcare Marketing from Saint Joseph University in Philadelphia, PA, and a BS in Business from Miami University, Oxford, Ohio. He has also completed Cornell University's Executive Healthcare Leadership program.

Welcome back to Part 4 of our Emotional Onboarding Series on The Healthcare Plus Podcast. On this episode, Dan Collard takes an in-depth look at the post-acute care industry with special guest Abby Spence, the nursing home administrator of Signature HealthCare of Cleveland. Dan and Abby discuss the unique staffing challenges faced by long-term care organizations and highlight early wins in retention and engagement from the implementation of Emotional Onboarding tactics. After attending the inaugural Post-Acute Leadership Institute (PALI) summit in July 2024, Abby brought a number of the selection, hiring, and onboarding solutions she learned back to her team in Cleveland, TN. In an effort to retain top talent, attract new team members, and improve residence care, Abby has implemented and seen success with several key Emotional Onboarding tactics, including:Creating a welcome video for new hires to reduce anxietyImplementing the “battery charge” exercise and creating a gratitude board to foster appreciation and open communicationCompleting a Personal Retention Plan with all new hiresAbby and Dan also discuss the need to attract Gen Z healthcare workers to solve the staffing shortage in post-acute care. Abby highlights how she's adjusted her leadership style to cultivate a more supportive and development-focused workplace culture and how she's leveraging new ideas brought forward by Gen-Z employees. Tune in next time for the final episode of the Emotional Onboarding series or listen back for more ideas from Katherine Meese, Patti Frank, and Natasha Lee today.  About Abby SpenceAbby Spence is the CEO of Signature HealthCARE of Cleveland and has been a Licensed Nursing Home Administrator for 11 years. With a background in mental health and social services, she is committed to enhancing the quality of life for seniors and creating a positive work environment for healthcare professionals. Under her leadership, Signature HealthCARE of Cleveland recently received the Bronze Award from the AHCA National Quality Award program. Abby is also part of the inaugural cohort of the Post-Acute Leadership Institute, using her experience to further the success of her facility and its mission.

Welcome back to Part 3 of our Emotional Onboarding series on The Healthcare Plus Podcast. On this episode, Dan Collard is joined by special guest Natasha Lee to explore what Emotional Onboarding looks like in a virtual-first organization and see the impact it's made on the culture of Floyd Lee Locums. Natasha Lee serves as CEO of Floyd Lee Locums, whose primary focus is to revolutionize the healthcare staffing industry by connecting clinicians to purposeful work.  Natasha and Dan discuss Floyd Lee Locums' innovative onboarding and leadership development programs, designed to support a strong corporate culture that prioritizes trust, engagement, and personal well-being. Natasha shares key insights and solutions for healthcare executives, including:The importance of being involved in selection, hiring, and onboarding at the C-suite level to convey clear expectations, maintain high standards, and enhance your company culture. How getting to know employees on a personal level ensures understanding that they are cared for even beyond the work they do for your organization. Why Floyd Lee is focused on continuous improvement, despite recognition as #1 on Modern Healthcare's Best Places to Work list for two consecutive years.  Tune in next time for the final episode of the Emotional Onboarding series or listen back for more ideas from Katherine Meese and Patti Frank today. About Natasha LeeAs CEO, Natasha Lee passionately upholds the core values of Floyd Lee Locums, whose primary focus is to revolutionize the healthcare staffing industry by connecting clinicians to purposeful work. A staffing industry veteran since 2001, she has extensive experience starting and growing new businesses, penetrating new markets, and recognizing and developing talent. Her authentic commitment to the industry informs the organization's key promise of serving those who serve others.Natasha is passionate about creating a company culture where all employees, partners, and clients feel valued and heard. Her impact and that commitment extends to our organization's DEI&B efforts, corporate volunteerism program (We Serve), and our internal employee benefits program (We Sustain).

Welcome back to Part 2 of our Emotional Onboarding Series on The Healthcare Plus Podcast with your host Dan Collard. Today, Dan is joined by Patti Frank, Chief Nursing Officer and Chief Operating Officer of CCM Health, a community hospital in Montevideo, Minnesota. Patti discusses her journey since joining CCM Health in 2018, highlighting the challenges they faced with high turnover, a reliance on travel nurses, and instability in senior leadership, which prompted a new focus on staff engagement and leadership development. Under Patti's leadership, CCM Health first debuted on Modern Healthcare's Best Places to Work list at #66 and this year, they reached #9. Patti and Dan discuss the intentional efforts CCM has made in Emotional Onboarding that have increased first-year retention by 15% and have contributed to their award-winning culture. A key initiative is helping new employees understand the phases of change and recognize that anxiety and doubt are normal with a new position or new organization. By creating this open dialogue, CCM has been able to provide resources and solutions to help team members navigate that anxiety and move more quickly towards feeling a sense of belonging in the organization. Patti also serves as an advisor at Healthcare Plus Solutions Group. Through this lens, she offers practical and doable tips for leaders to improve their onboarding processes and drive improved retention and engagement. Tune in next time for another episode of the Emotional Onboarding series that will dive into the post-acute care industry or listen back for more ideas from Katherine Meese today. About Patti FrankPatricia Frank, RN, MSN, FACHE is a distinguished healthcare executive and Advisor with Healthcare Plus Solutions Group, celebrated for her contributions to rural healthcare and her expertise in operational management, strategic planning, and patient care optimization. Recognized in 2020 among Becker's Hospital Review's “50+ Hospital and Health Systems CNOs to Know,” Patricia has a longstanding commitment to transforming healthcare in rural communities, where she has consistently improved patient outcomes, enhanced staff engagement, and elevated service delivery.Patricia's background includes extensive experience in clinical oversight, conflict resolution, and process improvement within rural settings, where she has reshaped organizational culture and built high-performing teams. Known for her integrity and strategic vision, Patricia has been honored with multiple “Best Place to Work” awards from different organizations by Modern Healthcare magazine, reflecting her dedication to making quality healthcare accessible in underserved regions. As an advisor, she now partners with healthcare organizations across the country to develop leadership capacity and optimize performance, all with a deep commitment to strengthening rural healthcare.

Welcome to Part 1 of our Emotional Onboarding series on The Healthcare Plus Podcast. Hosted by Dan Collard, we're kicking off this 5-part series with special guest Dr. Katherine Meese, a researcher and expert in the space of organizational behavior and leadership. Dan and Katherine's conversation explores several key facets of Emotional Onboarding™, a solution that improves early retention by reducing new hire anxiety and accelerating their feeling that they belong and are part of a team. Dr. Meese shares the latest research and industry insights on key areas of focus, including:The importance of building trust in the first 30-90 days and demonstrating flexibility and understanding through the hiring processMyth-busting what “belonging” really means and strategies for developing high-performing teamsThe significance of co-worker relationships in early onboarding and retention and how to best include peers in the interview and hiring processChallenges facing the multi-generational workforce and lessons learned from other industries Stay tuned over the next month as Dan Collard explores what Emotional Onboarding looks like in practice with leaders from four organizations across the continuum of healthcare. About Dr. Katherine MeeseWith fifteen years of experience in healthcare management, leadership and research, Dr. Meese is an award-winning scholar and author in the field of organizational behavior, well-being, and leadership. She is the Founder and CEO of HuMargin Group which takes a data-driven, scientific  approach to help organizations solve their complex human challenges. Dr. Meese has published numerous peer-reviewed journal articles and has served as an evaluator on multi-million dollar grants.  She has co-authored two textbooks on organizational behavior in healthcare that are used in over 160 schools across the country. Her most recent book is The Human Margin: Building the Foundations of Trust with Quint Studer.Dr. Meese also teaches and mentors graduate, doctoral and executive students at the University of Alabama at Birmingham (UAB) Department of Health Services Administration, home to the #1 ranked MSHA program (U.S. News and World Report).She is an internationally recognized keynote speaker, delivering over 100 presentations, workshops and keynotes across the globe. Her passion is to translate data and research into meaningful knowledge to help leaders and organizations support their humans.Dr. Meese has a B.B.A from Texas A&M, an MPH from the University of Texas Health Science Center, and a PhD from the University of Alabama at Birmingham. She lives in the Nashville, TN area with her husband and two children.

Welcome back to the Healthcare Plus Podcast! On this episode, Quint Studer is joined by special guest, David Bartholomew, to preview the upcoming American College of Healthcare Executives (ACHE) 2025 Congress on Healthcare Leadership. This annual event will attract more than 7,000 healthcare leaders – from students in Master of Health Administration (MHA) programs to tenured executives – to Houston, TX this March for 3 days of learning and networking. With more than 500 expert speakers and 220+ education sessions, the ACHE Congress has something to offer every healthcare professional. David highlights exciting keynote sessions from leading experts, including:Brené Brown, PhD, Research Professor and New York Times Bestselling AuthorOzan Varol, JD, Rocket Scientist turned Professor, No. 1 Bestselling Author, and Expert on Innovation and CreativityDoris Kearns Goodwin, PhD, Presidential Historian and Pulitzer Prize-winning AuthorMichael Sorrell, EdD, Visionary Leader, Institutional Change Agent, President of Paul Quinn CollegeAnd many more!Quint also shares his excitement to join Mark Clement, CEO, TriHealth onstage for their session, “Leadership Insights: Building a Culture That Drives and Supports Value-Based Care”. Learn more about ACHE 2025 Congress and register today at www.congress.ache.org. About David BartholomewDavid Bartholomew is a lifelong advocate for health professionals and international education.  David is the Senior Vice President, Learning at the American College of Healthcare Executives in Chicago.  The role encompasses oversight of ACHE's Professional Development and Publishing activities, including the Congress on Healthcare Leadership. David Bartholomew assumed the role of Senior Vice President of Learning with the American College of Healthcare Executives in January 2019.  In this capacity David is tasked to drive the strategic direction for ACHE Learning and oversee the design and development of new learning modalities for ACHE including virtual, face-to-face, and hybrid learning approaches across the Learning portfolio.  Prior to ACHE, David worked for more than 20 years in strategic roles related to healthcare licensure education and publishing.  David holds a bachelor's degree in Spanish and a master's degree in International Affairs from the University of Kentucky Patterson School of Diplomacy and International Commerce.   David serves as a Board member for CAHME, the Commission on the Accreditation of Healthcare Management Education.

On this episode of The Healthcare Plus Podcast, Quint Studer is joined by Dr. Stephanie Montgomery, Partner, Build a Brain, Build a Life, Build A Community, Dr. Alexander Gumiroff, Chief Medical Officer, HCA Florida Palms West Hospital, and Jason Kimbrell, CEO, HCA Florida Palms West Hospital. Their conversation highlights the transformative “Build a Brain, Build a Life, Build a Community” initiative, which aims to enhance early childhood brain development, and showcases the implementation of the program at HCA Florida Palms West Hospital. Quint shares about the initial research conducted in Escambia County that led to the founding of the program and the difference it has made for parents, children, and communities across the country. Dr. Gumiroff and Jasom Kimbrell also examine the program's broader implications for addressing health inequities and encouraging community engagement through activities like book donations and the education of childcare workers. They underscore the importance of ongoing leadership and authentic community involvement in sustaining this initiative, ultimately aiming to improve future health outcomes and kindergarten readinessAbout Alexander Gumiroff, MD, MBA, MHA, FACOGDr. Alex Gumiroff has been appointed Chief Medical Officer of HCA Florida Palms West Hospital, effective May 15, 2023. After finishing his residency training at New York Presbyterian/Cornell University Lower Manhattan Hospital, Dr. Gumiroff relocated to Florida and has been a practicing OB-GYN for a Federally Qualified Health Center in Fort Myers, caring for the underserved population. During that time, he also supervised the training of Medical, Physician Assistant and Nurse Practitioner students in both outpatient and inpatient settings.About Jason KimbrellJason Kimbrell was appointed chief executive officer of HCA Florida Palms West Hospital in June of 2021. Prior to Palms West, Kimbrell was the chief executive officer for Highlands Hospital and transitioned the newly acquired asset into the HCA healthcare portfolio. Kimbrell has been with HCA Healthcare since 2015. He is a graduate of HCA's Executive Development Program and started his HCA career as the assistant administrator for HCA Florida West Hospital in Pensacola. Kimbrell is a veteran of the United States Air Force and began his career in healthcare in the public safety sector, serving as a firefighter, critical care flight paramedic and EMS Chief.  About Stephanie Montgomery, Ed.D.Stephanie is a native Georgian with over 24 years of experience in education and community partnerships. Stephanie has served Northwest Georgia as a School Improvement Specialist in literacy and academic achievement. She has worked as an ELA Specialist and liaison to help strengthen relationships between state and local school systems. Through this work, she has developed a unique lens for identifying issues related to readiness skills and achievement gaps. She is skilled at working with teams to bridge the gap between knowledge and research, helping put policy into practice. Stephanie has also served as a classroom teacher, district-level curriculum coordinator, and grant writer. 

On this episode of The Healthcare Plus Podcast, Quint Studer welcomes Dr. Thom Mayer to discuss insights from his extensive career in emergency medicine and leadership, including his work with the NFL Players Union and in crisis situations on 9/11 and during war in Ukraine. In their conversation, Dr. Mayer discusses his new book, “Leadership is Worthless, but Leading is Priceless,” emphasizing the distinction between leadership as a noun and the act of leading as a verb. He challenges each individual to realize that they are a leader today no matter the role they serve in and to always ask the question, “How will I lead today?”. Dr. Mayer also highlights the importance of relationship-building, storytelling, and a curiosity-driven approach to innovation in healthcare. He says “there's no solo practice of medicine anywhere. It's a team sport.” Their conversation also explores the idea of clinical trials as a way for organizations to reconsider practices and processes and drive continuous improvement. On the topic of improving patient experience, Dr. Mayer discusses his recent article, “Criterion-Based Measurements of Patient Experience in Health Care: Eliminating Winners and Losers to Create a New Moral Ethos,” published by JAMA.  Dr. Mayer and Quint inspire leaders to use failures as steppingstones on their mission to foster cultures of trust and gratitude. Plus, they offer actionable tips and resources to help you do so. About Dr. Thom MayerDr. Thom Mayer is the Medical Director for the NFL Players Association, Executive Vice President of Leadership for LogixHealth, Founder of BestPractices, Inc., Speaker for Executive Speakers Bureau, and Clinical Professor of Emergency Medicine at George Washington University and Senior Lecturing Fellow at Duke University. He is one of the most widely sought speakers on leading in times of crisis, leading innovative change, customer experience, hardwiring flow, trauma and emergency care, pediatric emergency care, EMS/disaster medicine, and sports medicine. In sports medicine, his work at the forefront of changing concussion diagnosis and management in the NFL has changed the way in which these athletes are diagnosed and treated. His work in each of these areas has resulted in changing the very fabric of patient care. In 2022, Dr. Mayer helped lead a mobile team to Ukraine, caring for more than 350 internally displaced persons during the current war and training over 1,700 Ukrainian doctors, nurses, and paramedics. On September 11, 2001, Dr. Mayer served as the Command Physician at the Pentagon Rescue Operation and has served on three Defense Science Board Task Forces, advising the Secretary of Defense. He has published over 100 peer-reviewed articles, over 200 book chapters, and has edited or written 25 textbooks. His newest book, Leadership Is Worthless…But Leading is Priceless will be released on May 7, 2024 through Berrett-Koehler. He was won numerous awards, including the ACEP James D. Mills Outstanding Contribution to Emergency Medicine Award in 2018. He has also been named the ACEP Outstanding Speaker of The Year, ACHE James Hamilton Award (twice), and has been nominated to the Pro Football Hall of Fame in Canton, Ohio. 

On this two-part episode series of The Healthcare Plus Podcast, Quint Studer hosts Dr. Gerald Hickson, Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, Founding Director of the Center for Patient and Professional Advocacy (CPPA). Quint and Dr. Hickson's conversation focuses on addressing professional behavior among healthcare providers. Dr. Hickson discusses research linking disrespectful behavior to poor patient outcomes and malpractice claims, emphasizing the importance of professionalism in the workplace. The conversation also extends to nursing, offering innovative leadership strategies for behavioral intervention. In Part 1, Dr. Hickson discusses the early career experiences that led him to explore professionalism and what he learned about the importance of respect in the practice of medicine. The conversation explores Vanderbilt's latest research on the topic and shares how health system leaders can start pursuing a culture of safety and respect. In Part 2, Quint and Dr. Hickson discuss intervention techniques for both physicians and nurses, highlighting “cup of coffee” conversations as a way to make medicine kinder, safer, and more reliable. About Gerald B. Hickson, MDGerald B. Hickson, MD, Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, Founding Director of the Center for Patient and Professional Advocacy (CPPA). Dr. Hickson serves as Chair of the Board of Directors of the Institute for Healthcare Improvement (IHI). He also serves on the Board of Directors of Keck (USC) Health System, the RL Datix Customer Advisory Board and is a member of the International Regulatory Expert Advisory Group to the Australian Health Practitioner Regulation Agency (AHPRA). Dr. Hickson previously served as Chair of the Board of Directors of the National Patient Safety Foundation (NPSF). Dr. Hickson received a BS from the University of Georgia and MD from Tulane University School of Medicine.

On this two-part episode series of The Healthcare Plus Podcast, Quint Studer hosts Dr. Gerald Hickson, Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, Founding Director of the Center for Patient and Professional Advocacy (CPPA). Quint and Dr. Hickson's conversation focuses on addressing professional behavior among healthcare providers. Dr. Hickson discusses research linking disrespectful behavior to poor patient outcomes and malpractice claims, emphasizing the importance of professionalism in the workplace. The conversation also extends to nursing, offering innovative leadership strategies for behavioral intervention. In Part 1, Dr. Hickson discusses the early career experiences that led him to explore professionalism and what he learned about the importance of respect in the practice of medicine. The conversation explores Vanderbilt's latest research on the topic and shares how health system leaders can start pursuing a culture of safety and respect. In Part 2, Quint and Dr. Hickson discuss intervention techniques for both physicians and nurses, highlighting “cup of coffee” conversations as a way to make medicine kinder, safer, and more reliable. About Gerald B. Hickson, MDGerald B. Hickson, MD, Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, Founding Director of the Center for Patient and Professional Advocacy (CPPA). Dr. Hickson serves as Chair of the Board of Directors of the Institute for Healthcare Improvement (IHI). He also serves on the Board of Directors of Keck (USC) Health System, the RL Datix Customer Advisory Board and is a member of the International Regulatory Expert Advisory Group to the Australian Health Practitioner Regulation Agency (AHPRA). Dr. Hickson previously served as Chair of the Board of Directors of the National Patient Safety Foundation (NPSF). Dr. Hickson received a BS from the University of Georgia and MD from Tulane University School of Medicine.

On this episode of The Healthcare Plus Podcast, Dan Collard is joined by Carla Yost and Dannette Staples from Hillcrest Medical Center in Tulsa, Oklahoma to discuss the work they're doing in development with a specific focus on charge nurses and their Nurse Practice Council. Carla is the Chief Nursing Officer at Hillcrest.  With 15 years of senior leadership experience, she is passionate about developing leaders and giving them a voice. Dannette is the Director of Nursing for Workforce Development and Performance Improvement. She has over 24 years of healthcare experience and shares Carla's passion for frontline leadership development. Carla discusses how she recognized that leaders were seeking development opportunities within the organization and why she proposed Precision Leadership Development™ as the solution through the Nurse Practice Council.  Then, Dannette shares her experience leading the orthopedics unit during challenging times, including the staff shortages experienced during the COVID-19 pandemic. When she decided to invest in her charge nurses by mentoring them individually and involving them in the decision-making process, she began to see extraordinary results. Through this investment in leadership development, Dannette's unit has seen:-              Engagement scores increase from 77% in 2021 to 92% in 2023-              Turnover reduced from 27% to 4% on the orthopedic unit-              Net Promoter Scores improved from 39% to 75%-              Length of stay reduced from 1.62 to 1.29-              Falls rates reduced from 4.33 to 2.79Dannette and Carla attribute all of these results to their focus on the mid-level, “boots-on-the-ground”, frontline leaders and emphasize the need for investment and development to drive positive change in healthcare organizations. About Carla YostAmong Becker's 66 CNOs to know in 2022, Carla Yost, BSN, FACHE, CPHQ, is the Chief Nursing Officer of Hillcrest Medical Center, Ardent Health System. Here, she leads the nursing and patient care operations for the 656-bed facility, successfully fostering achievements like most recently, a top-ranking hospital in patient safety, awarded by the organization, Leapfrog. She also advocates for nurses, investing in their growth, and increasing staff retention.Carla brings with her more than 15 years of knowledge and experience in senior executive leadership. Her previous roles include System Chief Nursing and Quality Officer for Ascension Kansas, Vice President of Nursing and Quality at HCA Healthcare in Overland Park, Kansas, and a Baldridge Examiner for the U.S. Department of Commerce. In 2018, Carla was named a Health Care Hero by the Wichita Business Journal. About Dannette StaplesDannette Staples is a multidimensional nursing leader with more than 24 years of experience and a proven record of accomplishments built by the foundation of relationships that produce results that improve quality, efficiency, and growth. She is a dedicated nurse leader with a passion to mentor and develop new nurses by empowering and educating driven team members to become effective leaders. She has worked in various organizations across the country, starting with Vanderbilt University, HCA, Ardent, and Columbia Memorial Hospital in Astoria Oregon. She has worked in a variety of healthcare organizations ranging from large tertiary facilities to small outlying facilities, all of which have impacted her growth as a leader in healthcare. She has also created and facilitated customer service training and coached improvement skills to enhance teammate development and performance. 

On this episode of the Healthcare Plus Podcast, Quint Studer welcomes special guest Leonard Friedman, Ph.D., a Professor of Health Policy and Management and the director of the Executive Master of Health Administration degree at the George Washington University. Their discussion focuses on the evolving landscape of healthcare leadership, emphasizing the need for emotional and social intelligence in navigating complex systems. Leonard highlights key insights from his article, "Developing Leadership Competencies for an Uncertain Future," (published by the American College of Healthcare Executives) revealing that nearly half of healthcare leaders are relatively new to their roles. The conversation explores crucial leadership skills such as change management, self-awareness, and adaptability to complexity, underscoring the importance of fostering a culture of innovation and developing a workforce capable of navigating today's and tomorrow's changing environment. Quint and Leonard highlight the need for healthcare leaders to embrace open-mindedness, introspection, and collaborative approaches to break down departmental silos and improve patient outcomes. About Leonard H. Friedman, Ph.D., M.P.H., FACHELeonard Friedman is a Professor of Health Policy and Management and is director of the Executive Master of Health Administration degree at the George Washington University.  He earned his Ph.D. at the University of Southern California, School of Public Administration in 1991 where his dissertation examined technology acquisition in hospitals in Southern California.  Dr. Friedman's scholarly work has concentrated on the mechanisms of organizational change and strategic decision-making in health service organizations. Dr. Friedman has been the chair of the Health Care Management Division of the Academy of Management and Association of University Programs in Health Administration. He is a Fellow of the American College of Healthcare Executives and is a past-president of the National Capital Healthcare Executives Chapter of ACHE. In 2015, Dr. Friedman was inducted into the Studer Group Fire Starter Hall of Fame. Dr. Friedman is the editor of the Journal of Health Administration Education.

On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Brian Burnside, President and CEO of Carlinville Area Hospital & Clinics. Quint and Brian discuss the unique challenges faced by small rural and critical access hospitals and share key initiatives and strategies that have helped Carlinville achieve success. Listeners will walk away with actionable insights on:The importance of primary care development and forging strategic partnerships with specialistsWhy leadership development and collaborative community engagement are key pillars for sustained success in rural healthcareThe indispensable role of rural hospitals in the broader healthcare ecosystemTune in as Quint and Brian navigate the complexities and bright future of rural healthcare, offering practical strategies and inspiring success stories from Carlinville Area Hospital & Clinics. About Brian BurnsideAs President and CEO of Carlinville Area Hospital & Clinics, Brian Burnside leverages more than 20 years of hospital Chief Executive Officer experience.  He specializes in generating organizational momentum by recognizing the potential in every employee to provide the best possible care to the residents of the rural communities they serve. Applying innovative tactics related to culture, strategy, and growth/care advancement, Brian leads the Carlinville Area Hospital & Clinics team toward creating a model rural healthcare system of the future. By doing so, Brian has shown rural healthcare can not only survive — it can thrive with revolutionary thought leadership and an unwavering commitment to the organization's team and its mission to advance a professional medical community and hospital to promote expert healthcare, close to home.Healthcare facilities under his leadership have been consistently recognized for high patient and employee satisfaction by national industry publications such as Becker's Hospital Review and Press Ganey. Accolades include the 2016 Pioneer Rural Healthcare Leadership Award by the Texas Hospital Association, the 2010 Young Executive Achievement Award by the Iowa Hospital Association, the 2009 Summit Award: Patient Satisfaction Excellence by Press Ganey, and “150 Great Places to Work in Healthcare” by Becker's Hospital Review in 2015 and 2017.

On this episode of The Healthcare Plus Podcast, Quint Studer welcomes Kelvin Hanger and Maria Ashdown from Good Samaritan Hospital to discuss their approach to leadership, best practices for improving patient and employee experience, and the importance of finding joy and replenishment in your work. In his role as President and Chief Operating Officer of Good Samaritan Hospital, Kelvin focuses on providing the high-quality care patients have come to expect from TriHealth facilities. Maria Ashdown serves as Chief Nursing Officer of Good Samaritan and has responsibility for all six of their emergency departments. On this episode, Kelvin and Maria share several key performance improvement initiatives and offer best practices for healthcare leaders facing similar challenges, including:New leader onboarding, mentorship, and how to use peers as resourcesService line ambassadors to assess challenges, barriers to success, and opportunities for process improvementSupport for “floaters” to reduce anxiety and ensure every employee feels a sense of belongingHolding teams accountable to quality metrics and best practices for improving patient experienceAbout Kelvin HangerKelvin Hanger is the President and Chief Operating Officer of Good Samaritan Hospital. He previously served in the same role for TriHealth Hospital Inc. He is responsible for the operations, management, strategic planning, quality, safety, and program development for the hospital. He is focused on ensuring Good Samaritan Hospital continues to provide the high-quality care patients have come to expect from TriHealth hospitals. Along with being a Hospital President, he is also the System Executive over Surgical Services.Kelvin moved to Cincinnati, Ohio from Louisville, Kentucky where he received his degree from the University of Louisville in Business Administration. He has been in healthcare for 33 years beginning in 1984 working for Humana in the actuary department and multiple market offices within the company.Kelvin is very active in the Evendale Community and has held multiple board positions within professional healthcare organizations throughout his career. He was commissioned a Kentucky Colonel from the Commonwealth of Kentucky by Governor Ernie Fletcher. Kelvin fosters strong physician relationships and empowers his team to deliver exceptional patient experiences.About Maria AshdownMaria Ashdown, MSN, RN, NE-BC, VP, Chief Nursing Officer at Good Samaritan Hospital since 2022 and serves as System Director, Emergency Services at TriHealth, since 2018, with responsibility for all six emergency departments. She has been a part of TriHealth for more than 20 years, starting her career as a staff nurse on the orthopedic/trauma unit at Good Samaritan Hospital in 1991. She served in a number of progressive leadership roles over thirteen years in the Emergency Department at Bethesda North and has served as chair of the Nursing Operations Council and co-chair of the Stroke Committee. Maria maintains Nurse Executive Board Certification (NE-BC).Chief Nursing Executive Jenny Skinner states, “Maria has been an integral part of our nursing leadership team, proven leader with a passion for leading teams to greatness. She has demonstrated success in building strong teams, pursuing excellence, and collaborating across operations.”

On this week's episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Dr. Riya Pulicharam, a pediatrician by training, certified clinical trials investigator, and co-founder of Caret Health. Over her 20+ year career, Dr. Pulicharam has led more than 500 studies and a number of initiatives focused on reducing total healthcare costs for chronic disease management programs. Dr. Pulicharam shares about her experiences in designing clinical care pathways, particularly for high-risk patients with complex chronic conditions, and emphasizes the need for user-friendly platforms and industry-wide innovation. Dr. Pulicharam also highlights the challenges faced in scaling population health programs to larger organizations and stresses the importance of a centralized approach, advocating for automated data reconciliation and task management. Her ultimate goal is to reduce hospitalizations and emergency room visits while improving patient satisfaction through informed clinical decision-making and by addressing social determinants of health. The discussion underscores the crucial role of data and technology in improving patient care. To learn more about Dr. Riya Pulicharam's population health platform, visit www.CaretHealth.com. About Dr. Riya PulicharamDr. Riya Pulicharam is the co-founder of Caret Health, a clinical execution platform for value-based population health. For more than 20 years, Dr. Pulicharam has served as the National Medical Director for Population Health at Legacy Healthcare Partners (now Optum Care). A pediatrician by training, Dr. Pulicharam was a research fellow at the Department of Obstetrics and Gynecology at Harbor UCLA Medical Center, and later founded the Clinical Research, HEOR, and population health departments for the Legacy Healthcare Partners. Dr. Pulicharam has led more than 500 research studies and is widely recognized as a certified clinical trials investigator.Dr. Pulicharam's primary focus lies in population health, where she addresses social determinants of health and designs clinical care pathways for high-risk patient populations managed within value-based organizations. Notably, her work has been instrumental in various quality improvement initiatives aimed at reducing total healthcare costs for chronic disease management programs, which have been prominently featured in several publications.Driven by a commitment to improving healthcare outcomes, Dr. Pulicharam is currently dedicated to reducing hospitalizations and ER visits for high-risk patients. Her work emphasizes the integration of healthcare technology, automation, and machine learning. Notably, Dr. Pulicharam has invented and patented a groundbreaking population health platform (Caret Health), which achieved a remarkable 57% reduction in hospitalizations and ER visits for high-risk elderly patients with multiple comorbid conditions.

On this episode of the Healthcare Plus Podcast, Quint Studer hosts Dr. Stephanie Montgomery, Partner, Build a Brain, Build a Life, Build a Community, an organization committed to equipping every parent with the knowledge and tools needed to maximize their child's brain capacity from day one. Stephanie's career began in the classroom, where she developed a zeal for improving educational outcomes and a passion for literacy and learning. She's now turned her interest toward early brain development and is leveraging her experience to inform, equip, and support parents and caregivers across the U.S.Their discussion emphasizes the importance of collaborative efforts between healthcare systems and pediatricians to integrate brain-building practices into routine care settings. This includes nurse training videos, scripting assistance, coaching sessions, and partnership calls to inform healthcare providers about effective brain development strategies for young children. The end goal? To ensure consistent support for parents to nurture their child's cognitive growth and create lasting positive outcomes for families and communities. To learn more, interested parties can visit BuildABrainNow.com or contact Stephanie Montgomery directly via email. Additional Resources:- Video on Childhood Brain Development (5 minutes) - Website: BuildABrainNow.com- TMW Newborn Implementation Trial About Stephanie Montgomery, Ed.D.Stephanie is a native Georgian with over 24 years of experience in education and community partnerships. Stephanie has served Northwest Georgia as a School Improvement Specialist in literacy and academic achievement. She has worked as an ELA Specialist and liaison to help strengthen relationships between state and local school systems. Through this work, she has developed a unique lens for identifying issues related to readiness skills and achievement gaps. She is skilled at working with teams to bridge the gap between knowledge and research, helping put policy into practice. Stephanie has also served as a classroom teacher, district-level curriculum coordinator, and grant writer.Stephanie serves students and families in her community through various non-profit organizations. She works with the Get Georgia Reading campaign, Ferst Readers, and library task force committees to bolster access to literacy resources. As a Commission on Children and Youth Executive Board member, she assists in strategic planning and developing educational programming. Committed to sharing her passion for literacy and learning, Stephanie continues to tutor students with academic challenges and learning disabilities in her spare time.

On this episode of The Healthcare Plus Podcast, hosts Quint Studer and Dan Collard are joined by special guests Nick Porter and Tracy Jansen to announce the formation of the Post-Acute Leadership Institute (PALI), a leadership development program designed to help post-acute organizations and leaders succeed. Tracy and Nick are both founding members and executives of the Post-Acute Executive HR Roundtable, a national network of peers who come together to share best-practices, vendor management solutions, and ideas around leveraging a new digital experience for HR professionals. The Roundtable has joined forces with Healthcare Plus Solutions Group, co-founded by Quint and Dan, to launch this new initiative and bring much needed leader development solutions to both their member organizations and the broader post-acute industry. In this 30-minute episode, you'll learn more about:Challenges facing post-acute leaders both pre- and post-pandemic and the critical need for specialized leadership development to tackle staffing shortagesThe newly published book, “Rewiring Leadership in Post-Acute Healthcare” authored by Quint Studer and Dan Collard with input from post-acute industry leaders The launch of the Post-Acute Leadership Institute (PALI), kicking off July 2024, to help leaders navigate the complexities of the post-acute care environment and achieve improved outcomesTo learn more about the Post-Acute Leadership Institute or order your copy of “Rewiring Leadership in Post-Acute Healthcare”, visit www.thePALI.org or contact info@thePALI.org. About Tracy JansenTracy Jansen, SPHR is the Chief Executive Officer of GIGCS, LLC, an executive search firm specialized in serving the post-acute industry and the Chief Operating Officer of the Post-Acute Executive HR Roundtable. Over the past 20 years, she served in the industry as Chief Human Resources Officer for Signature HealthCare, Consulate Healthcare and Golden Living. She is a purpose driven, faith forward, solution focused HR and operations executive with an expertise in strategic planning, operations management, mergers and acquisitions, leadership development, talent acquisition and culture building.Tracy strives to fulfill her purpose by using her business acumen, empathy and influence to continually serve our most vulnerable population and bring executives together to forge new pathways to greater quality of life for all. About Nick PorterNick Porter is the President of Premier Workforce Solutions and has been serving the post-acute industry for more than ten years. After a decade of effectively leading hospitals and long-term care organizations through successful large-scale transformations in the benefits, compensation, and employee total rewards space, Mr. Porter formed Premier Workforce Solutions, LLC. Premier Workforce Solutions is an innovative HR Consulting Firm that delivers customized, affordable, integrated HR solutions specializing in the post-acute industry. In January 2023, Mr. Porter expanded as CEO and Co-Owner of the Executive Roundtable, LLC. The Roundtable's mission is to expand Executive HR leadership proficiency and value-add throughout the Post-Acute Care Continuum by providing access to a national network of peers, for exploration of best practices, real-time information sharing, and vendor management.

On this episode of The Healthcare Plus Podcast, Quint Studer is joined by Mark Slyter, a senior healthcare executive who creates and executes breakthrough strategies that revitalize organizations at an accelerated pace. Currently, Mark works for CommonSpirit Health and serves as President and CEO of Dignity Health's Arizona East Valley Market, where he oversees several large hospitals and urgent care centers.  Mark discusses his approach to improving healthcare outcomes by reinforcing their culture with “Excellence Every Day, Every Way”, which focuses on establishing consistent behaviors, investing in innovation, and enhancing effective communication. Thus far, this has resulted in significant improvements in patient safety, experience, employee engagement, and financial performance. Mark shares specific strategies he has leveraged, such as using technology to improve patient communication and implementing care coaches on units. He also emphasizes the importance of making investments in these initiatives, rather than viewing them as expenses. Quint highlights the importance of combining technology with personal relationships to improve outcomes and shares solutions for creating consistent messaging throughout hospitals to improve branding and recognition and tie your values to patient experience. Mark encourages other healthcare leads to reach out to him for more information by connecting with him on LinkedIn. About Mark SlyterDuring Mark Slyter's 25-year career, he has achieved progressive healthcare experience at leading health systems and hospitals including Dignity Health, Phoenix, AZ, General Health System, Baton Rouge, LA, Mississippi Baptist Health Systems, Jackson, MS, Baptist Health System, Jacksonville, FL, and Greenville Hospital System, Greenville, SC.  Mark has a traditional career progression as the executive operations leader in small (56-bed), medium (146-bed), and large (651 bed) hospitals, including ACS Level I Trauma, and then advancing to serve as the CEO in multi-hospital, tertiary, and academic health systems. Mark has developed and led statewide Integrated Delivery Networks as large as 9,000 physicians, 200 facilities, 72,000 commercial lives, and 270,000 Medicaid lives.The importance of evidence-based leadership has inspired Mark to achieve his Doctorate in Health Services and position health systems for more complex, comprehensive care through academic programs. Mark has led both start-up academic medical centers (124 residents) and established major teaching hospitals that annually train more than 500 medical students, residents, fellows, nurses, technologists, and other healthcare professionals.

On this episode of the Healthcare Plus Podcast, Dan Collard talks with Quint Studer and Katherine Meese, PhD about their newly co-authored book, The Human Margin: Building the Foundations of Trust, which will be published in March by Health Administration Press (ACHE). Dr. Meese discusses her research on creating an optimal work environment for healthcare professionals and highlights the importance of trust in senior leadership to foster a positive workplace culture. Quint and Katherine share new insights and solutions on:Ways to improve well-being in the workforce and create employee flourishingFactors that contribute to trust building from individuals and teams to middle management and senior leadershipThe relationship between safety, communication, and trust in promoting healthy organizational culturesKatherine and Quint will be sharing their new research and speaking in more detail on this topic at the upcoming 2024 ACHE Congress on March 26th from 9:00-10:30 am. Attendees can register for their session at https://congress.ache.org/.The Human Margin is now available for pre-order at this link. About Dr. Katherine MeeseWith over a decade of experience in healthcare management, leadership and research, Dr. Katherine Meese is a scholar in the field of organizational behavior, leadership and well-being. She is an Assistant Professor in the Department of Health Services Administration and the Director of Research at the UAB Medicine Office of Wellness, where she oversees the evaluation of evidence-based interventions to improve the health and well-being of healthcare workers.  She teaches and mentors students in UAB's many programs, including the MSHA program, which is ranked #1 in the USA by U.S. News and World Report. She has co-authored two textbooks on organizational behavior in healthcare, and over 30 peer reviewed articles and book chapters. Her most recent book, The Human Margin: Building the Foundations of Trust with Quint Studer was released in early 2024. 

On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest David Bartholomew to highlight the upcoming 2024 ACHE Congress: Big Ideas. David is the Senior Vice President of Learning at the American College of Healthcare Executives, a professional society for healthcare leaders committed to improving health. This year, the ACHE Congress will welcome more than 5,000 attendees from across the industry to address workforce concerns in healthcare leadership. Quint and David highlight the diversity of both attendees and speakers at the conference, as well as the enthusiasm and collaboration among participants. Sessions will cover a broad range of topics from AI and innovative technologies to prioritizing patient centered care to private equity investment in healthcare. Quint will be joining the conference on Tuesday, March 26th to discuss “The Human Margin: What It Means, Why It Matters, and How to Maximize It” with fellow HPSG Co-Founder, Dan Collard, and respected researcher, Katherine A. Meese, PhD. For additional information on the conference and ACHE's educational programs, visit www.ache.org. About David BartholomewDavid Bartholomew is a lifelong advocate for health professionals and international education.  David is the Senior Vice President, Learning at the American College of Healthcare Executives in Chicago.  The role encompasses oversight of ACHE's Professional Development and Publishing activities, including the Congress on Healthcare Leadership.  David Bartholomew assumed the role of Senior Vice President of Learning with the American College of Healthcare Executives in January 2019.  In this capacity David is tasked to drive the strategic direction for ACHE Learning and oversee the design and development of new learning modalities for ACHE including virtual, face-to-face, and hybrid learning approaches across the Learning portfolio.  Prior to ACHE, David worked for more than 20 years in strategic roles related to healthcare licensure education and publishing.  David holds a bachelor's degree in Spanish and a master's degree in International Affairs from the University of Kentucky Patterson School of Diplomacy and International Commerce.   David serves as a Board member for CAHME, the Commission on the Accreditation of Healthcare Management Education.

On this episode of The Healthcare Plus Podcast, Quint Studer hosts special guest Dan Gentry, President and CEO of the Association of University Programs in Health Administration (AUPHA). AUPHA is a global network of colleges, universities, faculty, individuals, and organizations dedicated to the improvement of health and healthcare delivery through excellence in healthcare management and policy education. In their conversation, Dan and Quint emphasize the importance of learning and independent growth for healthcare leaders and discuss the correlation between skill development, engagement, and turnover in organizations. Dan highlights the importance of offering leadership education and resources to train great students to go out and lead in healthcare organizations that provide wonderful care to patients and families. Dan also highlights the benefits of participating in AUPHA's available programs, including the Art of Teaching Institute, which seeks to enhance teaching skills in healthcare organizations.For those interested in learning more about AUPHA membership, programs, or awards, please contact Dan Gentry (dgentry@aupha.org) or visit aupha.org. About Dan GentryDan Gentry is President & CEO of the Association of University Programs in Health Administration (AUPHA). Between 1994 and 2020, he served as faculty and in a variety of academic leadership roles at Saint Louis University, Rush University, the University of Memphis, and the University of Iowa.Dan has taught in the areas of healthcare organization and policy, organizational behavior and management, and leadership. His research has included the financing, organization, and delivery of health services; tobacco, obesity, and HIV policy; the patient experience; and, transitioning healthcare organizations from volume to value.Dan has served in the leadership of regional ACHE Chapters in Missouri, Tennessee, and Iowa, and as Chair of ACHE's LGBTQ Forum. He is a current member of ACHE, NAHSE, and NALHE. Dan is a past Fellow, Board Member,and Board Chair of CAHME; and, a past and current AUPHA Board Member.Dan earned his BA from the College of Charleston, MHA from the Medical University of South Carolina, and PhD in Health Services & Policy Analysis from the University of California, Berkeley.  

On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Crystal Broj, Enterprise Chief Digital Transformation Officer at MUSC Health. Since joining the MUSC leadership team in 2022, Crystal has worked to revolutionize MUSC's healthcare processes and accelerate the delivery of products, solutions, and services to their patient population.  Crystal shares how MUSC is leveraging AI technology to personalize patient care, optimize efficiency through automation, and reduce the burden on healthcare providers. From automated scribes to virtual consultations to fast-pass scheduling, MUSC is finding new ways to transform the patient experience while also prioritizing relationships between doctors and patients. Quint and Crystal also discuss the importance of operational trials before implementing new technologies enterprise-wide. Crystal believes that collecting user feedback and including physicians in the implementation process is the key to gaining organizational buy-in. For more information, Crystal invites listeners to connect with her on LinkedIn or send her a direct email at brojc@musc.edu.About Crystal BrojCrystal Broj is the Enterprise Chief Digital Transformation Officer for MUSC, starting in 2022.  Previously, Crystal served as the AVP for Digital Strategy & Transformation for NorthShore University Health System and Chief Technology & Innovation Officer for American Association of Diabetes Educators (AADE).   In her current role, she is responsible for driving and accelerating the Digital Transformation Strategy and overseeing the delivery of products, solutions, and services out of the Transformation Pipeline, delivering optimal value for the MUSC platform ecosystem, healthcare systems and healthcare consumers.  Her time at NorthShore focused on the digital front door including a new mobile wrapper app and at AADE building an award-winning website, which was a one-stop shop for all diabetes devices and education.  Crystal earned her bachelor's degree from Northern Illinois University. Originally a native from Chicago, she now enjoys low country living in Charleston.

On this episode of The Healthcare Plus Podcast, Quint Studer hosts special guest Dr. David Grenache, Chief Scientific Officer of TriCore Reference Laboratories. Quint and David discuss how to replicate best practices, both in leadership and in medicine. Dr. Grenache shares examples of where he's driven change through the implementation of best practices and how he guided his team through those transformations.In their conversation, Dr. Grenache also shares valuable insights on:The critical role laboratory professionals play in predictive and preventative careThe role of AI in healthcareAnd the importance of leveraging tools and insights from laboratory data to impact population healthAbout David G. Grenache, PhD Dr. Grenache is the chief scientific officer for TriCore Reference Laboratories in Albuquerque, New Mexico. In that role, he leads the TriCore Research Institute which helps to innovate healthcare through cutting-edge clinical device trials, advanced central lab services, and a sample biorepository. He is also the laboratory director of TriCore's flagship core laboratory, the medical director of immunology and of point-of-care testing, and a clinical professor of pathology at the University of New Mexico. He is a past president of the Association for Diagnostics and Laboratory Medicine, formerly known as the American Association for Clinical Chemistry. His term as president coincided with the coronavirus pandemic of 2020 and, as such, he helped lead the association through a period of turbulence and uncertainty. Dr. Grenache earned his PhD in biomedical sciences from WPI in Worcester, Massachusetts, and completed postdoctoral training in clinical chemistry at Washington University School of Medicine in St. Louis, Missouri. He has published over 100 research articles, abstracts, and book chapters and is frequently invited to speak at scientific meetings. His research interests are centered on leveraging longitudinal laboratory data to gain insights into individual and population health and the diagnostic tests used to manage the pregnant patient.

In this engaging episode of the Healthcare Plus podcast, host Dan Collard welcomes Marty Bonick, president and CEO of Ardent Health Services, as they delve into Marty's extensive background in healthcare leadership and his unique perspective as a patient. Marty's journey comes full circle as he shares his experiences as an administrative fellow, junior administrator, and now CEO of Ardent. The conversation highlights the importance of trust in leadership and coordination of care in the post-pandemic world. Marty believes that when we recognize and appreciate what each team member brings to the table, we can bring our best to the patients and the community. He also emphasizes the need for a balanced scorecard approach and the measurement of outcomes to drive continuous improvement.Marty's personal experience as a patient, resulting from a freak accident where he was hit by a car while training for an ironman race, provides a profound shift in his leadership approach. He emphasizes the significance of understanding the patient experience and the need to make meaningful changes in healthcare delivery. Marty and his team at Ardent have launched initiatives such as the "Ban the Clipboard" committee, focusing on enhancing patient interactions and streamlining administrative processes.The conversation further explores Marty's vision for innovation and patient engagement, including attracting and engaging patients through technology advancements such as virtual nursing. Marty's passion for creating an environment where healthcare professionals feel valued and appreciated shines through, as he emphasizes the importance of the "people pillar" and showcasing the unique contributions of Ardent team members.The podcast episode concludes with Marty's advice to aspiring healthcare leaders, emphasizing the importance of integrity, commitment to the triple aim, and resisting the temptation to cut corners. Marty's journey serves as an inspiration for leaders in the healthcare industry to prioritize patient-centered care and continuously strive for improvement.About Marty BonickMarty Bonick is President and Chief Executive Officer of Ardent Health Services. Ardent is one of the largest private health systems in the U.S. with over $5 Billion in Net Revenue, encompassing 30 hospitals and more than 200 sites of care across six states. Ardent employs more than 23,000 people including over 1,200 employed providers who collectively care for over 3 million patient encounters each year.  A veteran health care leader, Mr. Bonick brings 25 years of experience driving business growth through innovation and quality improvement across a variety of health care settings. With experience in for-profit, non-profit, public, and privately held companies, he has held senior management roles in large tertiary and academic medical centers, multi-site systems of inpatient hospital and outpatient facilities, and physician services organizations.  Prior to his appointment as President and CEO of Ardent Health Services in 2020, Mr. Bonick served as CEO of PhyMed Healthcare Group, a national provider of anesthesia and pain management services; Division President at Community Health Systems (NYSE: CYH), where he led operations for a $4.5 billion healthcare portfolio; and CEO of Jewish Hospital and Senior Vice President of Operations for Jewish Hospital & St. Mary's Healthcare in Louisville, Kentucky. Mr. Bonick began his health care career at Hillcrest HealthCare System in Tulsa, Oklahoma, which was acquired by Ardent Health Services during his tenure. 

On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by TriHealth CEO, Mark Clement. In 2015, TriHealth's board, management team, and physician team embraced a bold vision to “get healthcare right” through an increased focus on population health and value-based care. Mark and his teams are committed to improving the health of the entire community, even for those individuals that may never receive care in a TriHealth hospital. Through their efforts and community partnerships, TriHealth's patient population today is objectively healthier – chronic conditions are better managed, screening and early detection occurs more consistently, and the total cost of care is more affordable.In their conversation, Quint and Mark discuss:TriHealth's definition of value-based careHow TriHealth included physicians in the shift towards value-based care and how they're shaping a shared vision of the organization's futureHow TriHealth has worked to form equitable, collaborative partnerships with payers to further their mission of delivering value-based careAbout Mark ClementMark C. Clement is the President and Chief Executive Officer of TriHealth. He joined TriHealth as President in May of 2015 and took on the larger role of President and CEO in Jan 2016. TriHealth is a $2.1B integrated healthcare delivery system, made up of 6 hospitals and over 140 ambulatory/outpatient sites of care. Named as the highest performing Accountable Care Organization (ACO) in the state of Ohio and one of the highest performing ACOs in the country by Anthem Blue Cross Blue Shield, TriHealth cares for more than 500,000 attributed lives. As Cincinnati's 4th-largest employer, TriHealth has 12,000 team members, more than 700 employed physicians and an independent medical staff of more than 1,800 physicians.Headquartered in Cincinnati, Ohio, and jointly sponsored by CommonSpirit Health and Bethesda, Inc., TriHealth's vision is to work together with physicians, hospitals and communities to “get health care right” by delivering better care, better health and better value while fostering physician and team member engagement. Mark also holds the position of CEO at all of TriHealth's hospitals: Good Samaritan Hospital, Bethesda North Hospital, Bethesda Butler Hospital and McCullough-Hyde Memorial Hospital, which all serve the Tri-State region of Ohio, Indiana and Kentucky. With a focus on population health and improving the health status of those it serves, TriHealth is an award winning health system frequently recognized by industry organizations such as U.S. News and World Reports, Newsweek, IBM Watson, Diversity Inc, The Joint Commission, the American Heart Association, Anthem Blue Cross Blue Shield, and many more. 

On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Thomas Dahlborg, award-winning author of “From Heart to Head & Back Again: A Journey Through the Healthcare System” and President and CEO of Dahlborg HealthCARING Leadership Group, LLC (DHLG). Quint and Tom discuss why patient experience scores have been stagnant despite continued investment and offer practical tools and tips to help healthcare leaders achieve measurable results.Tom Dahlborg has worked in the healthcare industry for more than 40 years in roles ranging from housekeeper to Chief Financial Officer. This background, in addition to his own experience as a patient, has allowed him to see healthcare through numerous lenses and to recognize both the goodness in the system as well as the opportunities to make things better for others. Tom believes that engaging heart, compassion, empathy, and love is the key to shifting the trend and improving patient experiences. From cutting back on measurement to rethinking financial incentives, listeners will walk away from the episode with actionable insights on how to refocus patient experience efforts in your organization.  About Thomas DahlborgNamed a Healthcare Disruptor and a Mental Health Champion by Authority Magazine and a Ruckus Maker by The PX Community, with forty years of extensive healthcare leadership experience, Tom is a voice for love centered care models, servant leadership, and quality and systems improvement.A former healthcare CFO, VP of Strategy, Analytics Leader, Value-Based (before it was called that) Contracting Leader, and more, Tom is also an internationally recognized speaker and writer. Tom's multiple award-winning book, From Heart to Head & Back Again … a journey through the healthcare system, is a call to action serving to bring people together to make a positive impact for others in healthcare and beyond and served as a 2021 AUPHA book award for healthcare leaders of tomorrow.Tom brings practical, tangible, impactful tools married with love, compassion and caring to transform healthcare to healthCARING and to improve the health and well-being of all.Tom believes at the end of the day it is all about Love and Impact – Love is the Force Multiplier – and sometimes you must disrupt the system for the betterment of All. ResourcesHarley Davidson Completes Rewiring of Strategic PlanDahlborg HealthCARING Leadership Group·      Article: It is disheartening to read that health systems require financial incentives to do what is right·      Article: Love > Tactics to improve Patient ExperienceRewiring Excellence: Hardwired to Rewired by Quint StuderFrom Heart to Head and Back Again… A Journey Through the Healthcare System by Thomas DahlborgThe Big Kid…And Basketball…And the Lessons He Taught His Father And Coach by Thomas Dahlborg

On this special episode of The Healthcare Plus Podcast, host Dan Collard sits down with Quint Studer, co-founder of Healthcare Plus Solutions Group, and Katie Boston-Leary, Director of Nursing Programs, American Nurses Association to analyze key findings of the latest Models of Care Insight Study and what they mean for the healthcare industry.The Models of Care Insight Study Part II, conducted by Joslin Insight, collected 1,450+ responses from direct care nurses, nursing leadership, and healthcare executives in the acute care and ambulatory settings. The goal of the second study was to gain a better grasp of how nurses can operate at the top of their licensure while cultivating leadership qualities to enhance their contributions to their organizations. Key findings include:Retired nurses are willing to help fill the knowledge and complexity gap but most don't want full time work and aren't interested in direct patient care.Nurses rate their weakest leadership traits as change management, positivity, and delegation.63% of respondents say their organization's CNA workforce is understaffed or very understaffed. 47% of respondents say CNAs are not treated with the same respect as their RN peers. Quint and Katie stress that there is not one solution to all of these challenges but that there are steps leaders can take to narrow the scope, reduce caregiver workloads, and improve care delivery.  About Katie Boston-LearyKatie Boston-Leary is the Director of Nursing Programs at the American Nurses Association overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation. She is also the Co-Lead for Project Firstline, a multi-million-dollar grant collaborative with the CDC for training on Infection Prevention and Control. Katie is also the co-chair for the DEI committee for the Healthcare Leaders Network Delaware Valley, an ACHE affiliate. She helped redesign the Nurse Leadership Institute at the University of Maryland with an embedded coaching program. Katie is an Adjunct Professor at the University of Maryland School of Nursing and the School of Nursing at Case Western Reserve University. She is a board member on St. Johns University Health Programs and an editorial advisory board member with Web/MD Medscape and ACHE. Katie serves as staff on the National Commission to Address Racism in Nursing and is also part of the National Academy of Science and Medicine's National Plan to Address Clinician Well-Being supported by the U.S. Surgeon General, Dr. Vivek Murthy. Katie also leads as an ANA representative with 4 partner organizations to organize a National Nurse Staffing Think Tank and Task Force, which published short term actionable recommendations to address the nurse staffing crisis.Resources:-       Podcast: How to Kill Your Own Company-       Models of Care Insight Study Report and Data-       Rewiring Excellence: Hardwired to Rewired by Quint Studer and Dan Collard-       ACHE Magnet Presentation by Quint Studer and Katie Boston-Leary-       American Nurses Association

On this week's episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Scott Becker. Scott is a partner in the healthcare department at McGuireWoods and founder and publisher of Becker's Hospital Review and Becker's Healthcare. In their conversation, Scott shares what drove him to found Becker's more than 30 years ago and discusses areas of both concern and optimism for the healthcare industry in 2023 and beyond.  Quint and Scott discuss: How Becker's Healthcare evolved from a thought leadership platform to a trusted media source for hospitals, health systems, and leaders across healthcareWhy access is the greatest challenge facing healthcare todayHow healthcare organizations can improve caregiver retention through training, development, and a strong focus on cultureAnd what the future of Becker's looks likeListen to the full episode for actionable insights on how organizations and leaders can meet the challenges of the healthcare industry today.  About Scott BeckerScott Becker is a partner in the healthcare department at McGuireWoods.  He previously served on the Board of Partners of the firm and chaired the healthcare department for nearly 13 years.Scott is the founder and publisher of Becker's Hospital Review and Becker's Healthcare. He represents hospitals and health systems, healthcare companies, surgery center chains, large practices and private equity funds.Scott is a Harvard law graduate and certified public accountant. A full professional profile can be found here.

On this week's episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Kathleen Bartholomew, RN, MN. Kathleen has been an international keynote speaker and culture expert for over 20 years educating hospital boards, physicians and nurses on leadership, culture, teamwork, and patient safety. In their conversation, Kathleen and Quint discuss issues facing healthcare leaders and caregivers today and offer culture-focused solutions that can drive industry-wide change. Kathleen shares actionable insights on:How to move past hostility and bring nurses together to work towards a common goalWhy structure dictates outcomes and where healthcare needs restructuringAnd how to impact issues of access, cost, and fragmentation in healthcare“It is my dream that nurses can walk into a culture where they are supported and nurtured and cared for.” – Kathleen Bartholomew About Kathleen Bartholomew, RN, MN Kathleen has been an international keynote speaker and culture expert for over 20 years educating hospital boards, physicians and nurses on leadership, culture, teamwork, and patient safety. She uses the power of story and her strong background in sociology to illuminate and transform the health care culture.  Kathleen has published numerous articles and authored “Speak Your Truth: Proven Strategies for Effective Nurse-Physician Communication”, “Ending Nurse-to-Nurse Hostility”, and coauthored “Charting the Course”; and “The Dauntless Nurse: Communication Confidence Builder”.  Her TEDx talk challenges our covert belief that some people are more important than others. With a call to integrity, and a passion for healing, Kathleen is a visionary thought leader, Op Ed writer and blogger for My American Nurse.  

On this week's episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Amelie Karam, a nationally renowned speaker and consultant focused on bridging generational gaps in the workforce. For the last nine years, Amelie has worked with organizations across a number of industries to teach them about the millennial perspective, debunk stereotypes of millennials, and help bridge generational gaps to support long-term growth and success. Amelia shares her learnings and key takeaways on:What leaders and organizations can do to help younger generations feel a greater sense of belongingHow organizations can stand out to millennial applicants during the recruiting processWhy passion is a driving force for employee engagement and retentionHow employees of all ages can be better teammates in a multi-generational workforce“I've spoken to many different industries and it always comes down to the same thing – it's so important for us to get to know people for more than just their age and more than just their position at your organization.”About Amelie KaramAfter studying at the University of Arkansas in Fayetteville, Richmond University in London, and finishing her degree in Performance and Film Studies from Loyola University in New Orleans, Amelie Karam recognized that people in her Gen Y age group, known as “Millennials,” view the world differently than do previous generations. The great divide between Baby Boomers, Generation X, and Generation Y piqued Amelie's interest.Amelie is passionate about bridging generational gaps. She speaks and consults both nationally and internationally about how organizations can better work together to attract and retain the Millennial generation to ultimately bridge generational gaps.Through her Millennial perspective and rich research, along with her background in theatre, film, health, and wellness, Amelie brings an entertaining and informative voice to this important and highly sought-after topic of bridging generational gaps.

On this special episode of The Healthcare Plus Podcast, your hosts Quint Studer and Dan Collard come together to discuss The Human Capital Ecosystem™, a platform and diagnostic tool created and deployed by Healthcare Plus Solutions Group to help healthcare organizations identify areas for improvement and implement personalized solutions. Quint and Dan discuss how the workplace has shifted as a result of the pandemic and how the “People Pillar” looks different today. Based on their learnings from the past two years, Quint and Dan designed The Human Capital Ecosystem™ to evaluate six key, interrelated components of organizations and assess the efficacy of current programs and processes. The six components addressed in the ecosystem are:1.     Selection and Onboarding2.     Supervisor Relationships3.     Coworker Relationships4.     Skill Building & Career Development5.     Resources & Support6.     Operational EfficiencyThe Human Capital Ecosystem™ assessment enables organizations to identify top priority areas for further coaching and investment. This gives leaders the focus and clarity needed to narrow their scope of work, focus on the most impactful elements, and yield improved results. Listen to the full episode to learn more about The Human Capital Ecosystem™ and discover how Healthcare Plus Solutions Group is helping organizations to address gaps and achieve and sustain high performance. 

On this episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Fawn Lopez, publisher emeritus of Modern Healthcare Magazine. Fawn shares her background – from Vietnamese refugee to healthcare executive – and discusses the challenges she faced as a young woman entering a male-dominated industry.As the publisher at Modern Healthcare, Fawn has worked to help advance women and people of color into the C-Suite and into board rooms. An extension of that work is Modern Healthcare's Women Leaders in Healthcare Conference, which Fawn will host for the final time this August following her recent retirement. Since 2006, Modern Healthcare has also published the Top 25 Minority Executives list (now called Diversity Leaders in Healthcare). These two initiatives predated the widespread emphasis on diversity, equity, and inclusion that we see in healthcare today. Fawn shares she truly believes these programs have made a tangible impact, not only on the organization but also on the careers of remarkable women. In this special interview, Fawn shares:How being a Vietnamese refugee impacted her lifeWhy gratitude is one of her guiding principlesThe impact that entering a male-dominated industry had on her early career in healthcareHow she has used her position at Modern Healthcare to become a guiding voice for women and people of color in leadership“As I conclude this chapter of my career at Modern healthcare, my wish is for the future leaders to continue to encourage healthcare leaders and organizations to push for faster, more sustained efforts in diversity, equity, and inclusion. We need to amplify the call for increased representation of women and minorities and address both conscious and unconscious biases diligently.” – Fawn LopezAbout: Fawn Lopez is Publisher Emeritus of Modern Healthcare. Prior to her retirement on January 1, 2023, Fawn was publisher of the industry's leading source of healthcare business and policy news, research, and information for healthcare executives since 2005.Fawn dedicated her entire professional career to the publishing industry. Prior to joining Modern Healthcare, she held the position of National Sales Director for Crain's Chicago Business. Before joining Crain's Chicago Business, Fawn served as Advertising Director at the Kansas City Business Journal in Kansas City, Missouri.Currently, Fawn actively serves as a board member of two privately held company, SourceOne Global Partners and GeoCann, where her expertise and insights contribute to their strategic direction and decision-making processes. In addition, she holds a position on the Dean's advisory board for DePaul University-College of Communication. Fawn's dedication to professional networks is evident through her memberships in Women of Impact: Leaders in Health and Healthcare, and The Health Alliance. She is also a fellow of The Institute of Medicine of Chicago. Fawn has a passion for fostering and driving diversity, equity, and inclusion, not only in her organization, but also throughout the healthcare industry. Moreover, she embraces her role as a champion and an advocate for advancing health equity for all.  

On this week's episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Matthew Bates. Matthew Bates is a Managing Director with Kaufmann Hall and leads their physician enterprise service line. His expertise includes envisioning and executing transformations in healthcare around the physician enterprise, ambulatory healthcare delivery, healthcare economics and data & analytics. Quint and Matthew discuss the financial pressures facing healthcare industry leaders today and discuss strategic solutions to improve create alignment and improve margins. To be successful in the current environment, Matthew Bates says leaders must focus on three key things: 1. Evolving physician alignment, relationships, and engagement2. Adjusting care delivery models to maximize the impact of advanced practice providers3. Rethinking the front door to the health system and how to engage patients outside of the emergency departmentListen to the full episode for further insights on how Matthew and his team at Kaufman Hall are guiding healthcare leaders to success today. Links:Operating a Provider Enterprise: Leveraging the Promise of Advanced Practice Providers | Kaufman HallPhysician Flash Report: Q1 2023 | Kaufman HallModels of Care Study | Healthcare Plus Solutions GroupAbout Matthew BatesMatthew Bates is a Managing Director with Kaufman Hall and leads their physician enterprise service line. Matthew has 30+ years of healthcare experience working with physicians and C-suite leaders in the US and beyond. His expertise includes envisioning and executing transformations in healthcare around the physician enterprise, ambulatory healthcare delivery, healthcare economics and data & analytics.Matthew is a frequent author and speaker on the topics of the US healthcare economy, the future of healthcare and the evolving physician enterprise. He is the lead author of Kaufman Hall's Physician Flash Report and numerous other thought leadership pieces. He is also the co-author of the book, Leading Medical Group Transformation.Prior to joining Kaufman Hall, Mr. Bates was a Managing Director at Deloitte in their Strategy and Operations practice and launched their Healthcare AI & Data Strategy offerings. Before that, he was a Managing Director at Huron Consulting and a Senior Leader with Studer Group. Mr. Bates holds a Masters of Public Health (MPH) degree from the University of Denver and a Bachelor's in Health Care Management from the Metropolitan State University of Denver. He also serves on the curriculum committee for the Commission on Accreditation of Healthcare Management Education (CAHME).Matthew is married to his primary care provider with whom he is raising twins in Montana. His son is into freestyle skiing and his daughter is a rodeo barrel racer. And when Matthew finds a quiet moment to slip away, you will find him standing in a cold mountain stream fly fishing.Contact Matthew Bates: MBates@kaufmanhall.com406-285-1652

On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Carlton Ulmer. Carlton is a former healthcare leader, hospital CEO, and President with more than 26 years of experience in the industry. In January 2023, Carlton and Quint co-founded Build a Brain, Build a Life, Build a Community – a company that helps educate parents and caregivers about the crucial role they play in helping to develop a child's brain and the importance of talk and interaction to fuel healthy brain development in the first three years of a child's life.   In healthcare, we have a tendency to overcomplicate programs. Carlton shares that one of the things he loves about working in early brain development is the simplicity of it. 85% of a baby's brain is being built in the first three years and words are the food it needs to develop. We have the opportunity in hospitals to provide educational resources to new mothers and fathers who happen to be the first teachers of their newborn and explain the role they play in brain development. Tune in today to learn about the role you play in building brains and how you can offer resources within your own organization or community. About Carlton UlmerCarlton has been a healthcare leader for more than 26 years across five states with a track record of creating a positive culture and a commitment to excellence always. In 2022, Carlton founded N-Evolve, a firm who connects people, companies and ideas to transform outcomes through innovation, mentoring and best practices.Carlton is VP of Healthcare at CogAbility, where they build Ai-powered digital employees (also known as CogBots) to empower leading government, education, and healthcare organizations - and the people they serve. CogBots automate low-value and error-prone tasks to free up staff to focus on what matters mosts: serving human life.And most recently in January of 2023, Carlton co-founded with Quint Studer - Build a Brain, Build a Life, Build a Community — a company that helps educate parents and caregivers about the crucial role they play in helping to develop their child's brain and the importance of talk and interaction to fuel healthy brain development in the first three years of a child's life.Contact Information:Stephanie@BuildABrainNow.comStephanie cell: 706-936-1579Carlton@BuildABrainNow.comCarlton cell: 850-387-3846Info@BuildABrainNow.com

On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest April Hansen. April Hansen, MSN, RN is a nurse by background and currently serves as the Group President of Workforce Solutions with Aya Healthcare. No matter the role, April says her primary love and passion sits with improving the human experience and improving healthcare.   April shares that there is an exciting hunger and interest today in rethinking how healthcare is delivered and how leaders are guiding those changes through data insights. One innovative model she's seeing health systems take great interest in is virtual nursing. Leaders are re-evaluating processes and determining the division of labor that can be handled virtually versus what is required to be done hands-on. With this data, organizations will be able to then perfect and optimize workflows and back them with technology to make a great impact on the patient and caregiver experience.  Quint and April discuss: How healthcare leaders should leverage data as they consider innovative care delivery models Ways to reduce nurse workloads and improve caregiver satisfaction How Aya Healthcare is filling talent gaps to help health systems maintain service line operations and meet the needs of their communityAbout April Hansen As Aya Healthcare's Group President of Workforce Solutions, April Hansen, MSN, RN, is responsible for strategic business development, workforce solutions program operations, recruitment augmentation and clinical services support. Hansen has led her team through exponential growth with new client expansion and several organizational acquisitions, increasing the distribution channels for Aya's 45000+ clinicians. A strong proponent of lifelong learning, April created the Aya Scholars Program, the industry's first clinical ladder and professional recognition model for travel nurses, to ensure their continued career growth.    Passionate for improving the clinician experience and solving workforce challenges, Hansen spearheaded an industry-first qualitative market research project examining the lived experiences of core staff, veteran travel nurses and new travel nurses during the pandemic and understanding how that lived experience influences nurses' career choices. The research, “Mind the Gap: Repairing the US Healthcare Workforce” and its findings have been featured by Healthcare Dive, Axios and SIA and have been presented at numerous hospital and healthcare associations, including Wisconsin Organization of Nurse Leaders where Hansen served as the keynote speaker.    April is a nurse and an entrepreneur. She successfully co-founded a clinical management technology to ease the administrative burden of healthcare student clinical placements in 2012 and achieved a successful exit when the technology was acquired in 2016. In addition, she co-founded a mobile application for nursing engagement and achieved support through a nationally ranked start-up accelerator in partnership with Microsoft in 2017.    Learn more about April Hansen.

On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by Blaine Douglas, Managing Principal of Vizient overseeing indirect spend (or purchasing services). Blaine manages a team of 220 people who work to help Vizient's provider members put processes in place and drive value. Quint and Blaine discuss how Vizient has driven its impressive workplace culture and created positive employee engagement results across the organization. Vizient provides services that impact quality across the healthcare industry, but employees don't necessarily see the direct impact they have on patient outcomes. Blaine believes that the key to improved engagement is tying the work his team members do to the company's mission of improving patient care and serving member hospitals. Listen to the full episode to learn more about:How to leverage employee engagement survey resultsWhy having a “family atmosphere” is crucial to employee attraction, retention, and engagementHow a hiring process can ensure bringing in talent that will flourish in your workplace cultureAbout Blaine DouglasBlaine Douglas brings over 30 years of experience in the health care industry. His areas of expertise and professional skills include health care operations with a focus on operational efficiencies and expense control. Blaine leads the nonclinical consulting practice, including purchased services, supply chain, construction and facilities, and capital and equipment planning consulting service areas. Since joining Vizient, he has led many multimillion-dollar improvement projects totaling over $250 million in savings, including a $30 million financial improvement in 12 months at a large Southeastern academic medical center—surpassing a three-year savings guarantee in the first 13 months, exceeding the $12.5 million target by over 200% and improving a Malcolm Baldrige National Quality Award-winning health system's supply chain savings by more than $16 million. Prior to joining Vizient, Blaine spent 18 years in health system operations as a COO of a health system and CEO of a Level I trauma center. As CEO, Blaine led a dramatic hospital financial turnaround while also improving patient, employee and physician satisfaction, as well as overall hospital quality. Blaine has a bachelor's degree in fire safety engineering technology from Oklahoma State University, a master's degree in health care administration from Oklahoma State University, and a Doctor of Health Administration degree from Central Michigan University.

Reducing the Stigma of Mental Health with Quint Studer May is Mental Health Awareness Month. If you know or have followed Quint Studer, you know that mental health is an incredibly important topic to him because it's personal to him. Quint is open and vulnerable about his own challenges and struggles and actively works to reduce the stigma of mental health in the workplace for the benefit of all.  On this episode of The Healthcare Plus Podcast, we're doing things a bit differently. Tune in as Nicole Webb Bodie interviews Quint Studer to learn more about his journey through depression and alcoholism. Quint discusses the resources that helped him achieve 41 years of sobriety, the stigma that he has experienced in the workplace, and why honesty and transparency are so important to him.  Listen to the full episode for insights on: How vulnerability creates a culture of safety within an organization How leaders can help reduce the stigma of mental health in the workplace The resources available for people who want to seek assistance And much more! Explore mental health and well-being resources from Healthcare Plus Solutions Group:Well-Being Tool Kit Well-Being Handbook (ebook)Well-Being Handbook (hardcopy)

Connecting Clinicians to Purposeful Work with Natasha LeeOn this week's episode of The Healthcare Plus Podcast, Dan Collard is joined by special guest Natasha Lee to discuss her innovative approach to leadership and service in both her organization and community. Natasha is the Co-Founder and CEO of Floyd Lee Locums, a concierge healthcare staffing firm for physicians and advanced practice providers. Floyd Lee Locums' organizational goal is to connect clinicians to purposeful work in order to impact lives and Natasha believes that weaving this purpose into every facet of the company has been the key to their early success. In order to build a culture that embraces that purpose, Natasha has focused on connecting to employees on a more personal level. Today, Floyd Lee Locums has 85 employees and Natasha interviews every employee herself before hiring, not so much to assess their ability but to get to know them as people and learn their heart. This also allows her to understand what motivates her employees and create a more engaging environment for them at work.Additionally, Natasha believes that having connection to your community is key to making a positive impact. Last year, Floyd Lee Locums led a program for 300 days of community service in 300 days with their employees. This work helped connect the company's idea of service to the healthcare community with service in their own community. About Natasha LeeAs CEO, Natasha Lee passionately upholds the core values of Floyd Lee Locums, whose primary focus is to revolutionize the healthcare staffing industry by connecting clinicians to purposeful work. A staffing industry veteran since 2001, she has extensive experience starting and growing new businesses, penetrating new markets, and recognizing and developing talent. Her authentic commitment to the industry informs the organization's key promise of serving those who serve others. Natasha is passionate about creating a company culture where all employees, partners, and clients feel valued and heard. Her impact and that commitment extends to our organization's DEI&B efforts, corporate volunteerism program (We Serve), and our internal employee benefits program (We Sustain).  

On this week's episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Tim Broderick to analyze healthcare data and share insights on why patient experience scores aren't improving. Tim Broderick has served as the data and analytics lead for Modern Healthcare Magazine since 2018.In the last 5 years, there has been very little change in HCAHPS scores across the country. HCAHPS (Consumer Assessment of Healthcare Providers & Systems) is the first national, standardized survey of patients' perspectives of hospital care and was first implemented in 2006. The survey captures the patient's experience of communication with doctors and nurses, responsiveness of hospital staff, communication about medicines, and other indicators of overall experience.  While many assume that COVID-19 is the cause of these stagnant HCAHPS results, Tim Broderick says the data points elsewhere. Tim and Quint take a deeper look at why patient experience scores aren't improving and where healthcare organizations have the greatest opportunities to impact them.  Listen to full episode for insights on:·       The difference in patient experience scores in acute care hospitals vs. critical access hospitals·       Why the resources we're putting into patient experience aren't getting the intended results·       The impact of survey fatigue and declining response rates on HCAHPS surveys·       The areas where doctors and nurses could have the greatest impact on patient experience scores Click here to explore Modern Healthcare's reimagined data center. About Tim BroderickTim Broderick is an award-winning data journalist with Modern Healthcare magazine. His data analysis and visualizations of healthcare data fuel Modern Healthcare's new data center at modernhealthcare.com/data-centerHe joined the magazine in 2018 after working more 30 years for daily newspapers in and around Chicago. He and his family live on the Northwest Side of the city but root for the baseball team on the Southside. 

On this week's episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Tyler Lyne. Tyler Lyne CEC, PCIII, Culinary Institute of America Graduate & Hospitality Entrepreneur.Dan and Tyler discuss the difference between service and hospitality and offer ideas on how the healthcare industry can learn from restaurants. Tyler shares a quote he learned from the book Unreasonable Hospitality, which says that “service is black and white; hospitality is color.” Written by Will Guidara, the co-owner of legendary restaurant Eleven Madison Park, the book explains that “black and white” means doing your job with competence and efficiency; “color” means you make people feel great about the job you're doing for them.Whether you are a chef or a nurse, this color is what separates high performing individuals and organizations from their peers. In healthcare, it also directly correlates with improving patient experiences. Listen to the full episode to hear Dan and Tyler's insights on the relationship between customer service, leadership, and employee engagement.About Tyler LyneTyler Lyne is a molecular gastronomy expert & Culinary Institute of America graduate. He has honed his skills in Japan and at such highly regarded restaurants as Restaurant Cru, Bouley, Momofuku Ko and Ciano before landing his first chef job as Chef de Cuisine at La Esquina. From there, he became a partner and held the title of Executive Chef at Cloud Catering, Riviera Caterers, and Creative Edge Parties. He is currently VP of Culinary at Neuman's Kitchen. His clients have included Nasdaq, Facebook, the NFL and various red-carpet A-List events. Simultaneously, he serves as Culinary Director for Bamboo Asia – Far Out Market in San Francisco and Lucky Rooster Market Street in Miami, Chicago and South CarolinaTyler has appeared in Food Network's Iron Chef America in Battle Pasta. He has also been recognized by ZAGAT as one of New York City's "30 under 30" list of trailblazers helping to define the next wave of culinary greatness. 

On this week's episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Katie Boston-Leary, director of nursing programs for the American Nurses Association (ANA), to share the results of the Models of Care Insight Study and analyze what the findings mean for the healthcare industry. Katie previously joined The Busy Leader's Podcast to preview the study, which she and Quint unveiled at the 2023 ACHE Congress on Leadership. To learn more about the background of the study, listen to their recent episode titled “Reimagining Care Delivery: A Look at the Models of Care Insight Study”. This week, Katie and Quint join forces again to share the results of the study and analyze what the findings mean for the healthcare industry. What the Models of Care Insight Study revealed was that there is a perception gap and an awareness gap between leaders and their frontline staff pertaining to care delivery models. Katie and Quint discuss how each model can be implemented, the need for change management expertise in healthcare, and additional opportunities to engage employees through career and professional development. The Models of Care Insight Study was made possible by Healthcare Plus Solutions Group, the American Nurses Association (ANA), the American Organization for Nursing Leadership (AONL), and Joslin Insight. For more information about the study or to download the full report, visit https://healthcareplussg.com/models-of-care-insight-study/. To learn how this information applies to your organization or to have Quint Studer conduct a webinar for your team, please contact Info@HealthcarePlusSG.com. ###Katie Boston-Leary, PhD, MBA, MHA, RN, NEA-BCKatie Boston-Leary is the Director of Nursing Programs at the American Nurses Association overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation. She is also the Co-Lead for Project Firstline, a multi-million-dollar grant collaborative with the CDC for training on Infection Prevention and Control. Katie is also the co-chair for the DEI committee for the Healthcare Leaders Network Delaware Valley, an ACHE affiliate. She helped redesign the Nurse Leadership Institute at the University of Maryland with an embedded coaching program. Katie is an Adjunct Professor at the University of Maryland School of Nursing and the School of Nursing at Case Western Reserve University. She is a board member on St. Johns University Health Programs and an editorial advisory board member with Web/MD Medscape and ACHE. Katie serves as staff on the National Commission to Address Racism in Nursing and is also part of the National Academy of Science and Medicine's National Plan to Address Clinician Well-Being supported by the U.S. Surgeon General, Dr. Vivek Murthy. Katie also leads as an ANA representative with 4 partner organizations to organize a National Nurse Staffing Think Tank and Task Force, which published short term actionable recommendations to address the nurse staffing crisis.

Quint Studer is joined by special guest Laura McClelland to discuss the impact of compassion on healthcare organizations and how managers can demonstrate compassion to their workforce. Laura currently serves as Associate Professor in the Department of Health Administration at Virginia Commonwealth University (VCU). When Laura McClelland's father was diagnosed with stage IV melanoma, she began spending considerable time with him at California Pacific Medical Center while he received treatment. As someone studying management and interested in workplace dynamics, she was struck by the level of compassion with which staff treated patients, family members, and one another. She could see clearly the impact this had on both the workplace culture and patient outcomes. Following that experience, Laura began her journey to understand the benefits of compassion in the workplace and build a business case for why compassion matters to healthcare organizations.  From her latest research, Laura shares insights on:·      The relation between compassion and improved patient outcomes in healthcare organizations·      The immunological benefits of compassion for patients·      The impact of a compassionate work environment on employee burnout, emotional exhaustion, teamwork, and performance productivity·      The direct financial implications of compassionate workplaces Laura says that leaders can use this research to begin modelling compassion in their own organizations and create an environment where it is both expected and appropriate. ###Dr. Laura McClelland is an Associate Professor and the Director of the HSOR PhD program at Virginia Commonwealth University in the Department of Health Administration. She received her Ph.D. in Organization & Management from Emory University and B.S. degrees in both Management and Economics from Villanova University. Before entering academia, she was a management consultant for PricewaterhouseCoopers and IBM. She is a highly regarded expert in health care management, leadership, workplace compassion, employee well-being, and patient experience. Her research is published in top health services and social science journals and cited in popular press outlets such as CNN and Kaiser Health News. She has served on the National Academy of Medicine Scientific Advisory Panel on the Evidence for Patient and Family-Centered Care, and has received multiple national and international awards for teaching excellence.  

This week Quint talks with Dr. Katherine Meese (UAB), who conducted an extensive study on what's driving burnout in health care workers and it's not at all what you'd expect!In healthcare, we often talk about the financial margin (Do we have enough money to keep the doors open and pursue our mission?) and the operational margin (Do we have enough beds, space, speed and quality?).  Dr. Katherine Meese says it's time to focus on the Human Margin. In its simplest form, healthcare is humans working with humans to heal humans. Dr. Meese says that for every decision we're making, every conversation we're having at every level of the organization, we must start asking, “How will this impact our human margin?”From 2020 to 2023, Dr. Meese has conducted an extensive survey of healthcare workers from all parts of the organization (both clinical and non-clinical), asking what would improve their well-being or experience at work. She looked at more than 40 different variables. The things that contributed the most to their stress levels were really surprising and not all what she had assumed was driving burnout.Dr. Meese says we can utilize this research to create conditions that maximize the human margin. She says it's not just about the absence of burnout, but creating a culture where our people can actually flourish. When people bring their best selves to work, it solves a lot of other problems.###Katherine A. Meese, Ph.D is an Assistant Professor in the Department of Health Services Administration at the University of Alabama at Birmingham. She also serves as the Director of Wellness Research in the UAB Medicine Office of Wellness and Director for the Center for Healthcare Management and Leadership. She earned her Ph.D in Health Services Administration with a specialization in strategic management from the University of Alabama at Birmingham and joined the faculty in 2020. Dr. Meese has several years of industry experience which encompassed work in ten countries on four continents, including management within a large academic medical center. She has co-authored two textbooks for organizational behavior in health care that are used in healthcare management programs across the country, and over 25 peer-reviewed articles and book chapters.  Her research interests are in organizational behavior, leadership, well-being, and delivery models that enhance organizational learning. Her passion is in helping translate rigorous research into a format that can be easily understood and utilized by individuals and teams. 

This week Quint talks with Chuck Stokes, interim department chair at the University of Alabama at Birmingham in the Department of Health Services Administration, and Dr. Paula Song, Richard M. Bracken professor and chair of the Department of Health Administration at Virginia Commonwealth University. The discussion centers on how universities are preparing students for careers in healthcare and supporting those already in their career, in light of the pace and scope of change we all must navigate.Educators are rethinking how they do things, shifting modalities, and adjusting instruction to meet the changing needs and expectations of students and practitioners as they grapple with changing circumstances. Stokes and Song see this as an opportunity to reinvent themselves. Listeners will learn about a few things the academic community is doing differently. Here's an overview:Providing simulation programs (It's not just the what but the how). There's a lot of power in putting students in real-life situations that require both hard and soft skills. Instructors put them through a simulation to see how they deal with a situation and give them feedback on it.  Creating more options and providing more support for people already working in the field. Programs are allowing more flexibility for working professionals, whether they're early, mid, or late careerists. One example is the tailored certificate options in sub-specialties to supplement master's programs (including topics like health equity, financial management, and climate and sustainability).Giving students various opportunities to gain different perspectives in all sorts of ways. For instance, they're partnering with national associations and making sure their programming includes broader health communities. Students are exposed to different career stories and the unique challenges providers and patients face.Providing more assessments and coaching before students enter the workplace. For example, early testing on personality profiles gives them insight on what they need to work on. There's a big focus on self-reflection.Looking to build lifelong partnerships with students. Schools are focused on helping students continue lifelong learning and development throughout their career and helping them leverage the value of alumni communities.Forming partnerships with healthcare organizations in the community. Faculty are spending more time in local hospitals, which informs them on what's really happening on the ground in real time. This gives schools an opportunity to help improve the health status of their community by solving problems. It also helps build important relationships for students.Aiming a laser focus at engagement. This is one of the biggest issues facing our industry. Engagement impacts safety/high reliability, reduces costs, improves consumer-centered care, and boosts innovation. How well the academic community trains leaders to engage and motivate their workforce will be paramount to our success. Encouraging professionals to get involved in their local healthcare education programs (even if they aren't alums). Schools are eager for students to hear different voices, see different experiences, and be exposed to a variety of career paths. People don't need to be formally tied to a program to have an impact and be important mentors and coaches for students. To learn more about Chuck Stokes and Dr. Paula Song, visit: http://www.thebusyleadershandbook.com/chuck-and-paula/

There's a lot going on in healthcare. There's so much change, so many moving parts, and so many new ideas popping, it can feel overwhelming. That's why the 2023 ACHE Congress on Healthcare Leadership—coming up March 20-23 in Chicago—is a perfect “time-out” for busy leaders. It provides a chance to network with peers, solve problems, form new partnerships, and build a much-needed sense of community with likeminded people. Plus, it's hard to beat the energy created by bringing so many thought leaders and great ideas together in a single location. In this podcast, Quint talks with David Bartholomew, the senior vice president for learning at the American College of Healthcare Executives (ACHE). David shares insights from this year's Leadership Congress and discusses some of the biggest trends in healthcare right now. Topics covered will include:·      The future of healthcare as envisioned by ACHE Congress keynoters, including technology disruptions and lessons from other industries ·      Why conferences function as safe spaces for dialogue around the very complex issues healthcare leaders face  ·      Why solutions for workforce issues and the staffing crisis will be front-and-center this year·      Why the sense of community created by conferences like Congress is so powerful (not feeling “alone” goes a long way toward filling a leader's cup)·      The importance of “healing the healers”—restoring wellness among staff·      How DEI initiatives help align purpose and potential, and are crucial to building an inclusive culture·      Why closing healthcare's gender equity gap is so urgent·      Why there is such a focus on “transformational leadership” right now, and what that means for leaders on the front lines·      Insights into “must-see” sessions at this year's Congress, and best practices for maximizing your experience # # #David Bartholomew is the senior vice president for learning at the American College of Healthcare Executives. In this role, David oversees education and publishing strategy for the organization. For 90 years, ACHE has been focused on one mission: advancing leaders and the field of healthcare leadership excellence. It is the home to more than 48,000 healthcare executives who are committed to integrity, lifelong learning, leadership and diversity, and inclusion. ACHE's annual Congress on Healthcare Leadership remains the premier event dedicated to advancing healthcare leadership excellence. This year's event is March 20-23 at the Hyatt Regency in Chicago. Congress provides candid perspectives from leaders within and beyond healthcare on the most critical issues, as well as opportunities to network and see and be seen by some of the most esteemed leaders in the country. You can learn more and register at congress.ache.org.  

John Hallick, founder and president of MET Crusaders and co-president of Biomarker Collaborative, joins the podcast to share the story of his journey into patient advocacy. In February 2018, John was diagnosed with stage IV non-small cell lung cancer. Several weeks later, the genetic tests came back, and the cancer was determined to be driven by the MET 14 skipping alteration. After learning from doctors that while there are many support groups for genetic alterations, there was none for his, John took action. He drew from his background as a serial entrepreneur to set up a patient-centric advocacy group for people with his particular genetic alteration. You'll hear about:John's story from his diagnosis of stage IV metastatic cancer to his treatment to where he is todayMET Crusaders, the advocacy group John founded that's dedicated to helping patients with the MET alteration live normal lives Biomarker Collaborative, a comprehensive body that represents all the advocacy groups, and their work connecting patients with the resources and support they need during what is likely the most traumatic point in their life       How others can find support and resourcesMost importantly, you'll meet a courageous individual who is using his own serious life challenge as a springboard to help, educate, and support others.https://biomarkercollaborative.org/John Hallick is a serial entrepreneur of several companies, all based around data warehousing, data mining, and individualized communications management. In December 2017, John developed what he thought might be the flu. It was diagnosed as an upper respiratory infection, and he was prescribed an antibiotic. After several weeks, the symptoms didn't go away, and he went back to the doctor's office. The second diagnosis was bronchitis, and he was prescribed prednisone. Again, the illness never went away. In January of 2018, he flew a helicopter four hours from Madison, WI, to Louisville, KY. The drive back to Madison was eight hours. He coughed on and off the entire drive back home. The next day, he went back to the doctor, and they decided to take an X-ray. The X-ray showed he had a mass in his right lung. As a note, nine months earlier he had a normal chest X-ray. At the end of January 2018, the Mayo Clinic in Rochester, MN, performed a complete workup, including PET scans, CT scans, brain MRIs, bone scans, and blood work. On February 1, 2018, at age 67, John was diagnosed with stage IV non-small cell lung cancer. Several weeks later, the genetic tests came back, and the cancer was determined to be driven by the MET 14 skipping alteration. His initial treatment was a combination of carboplatin, Alimta, and Keytruda every three weeks. John experienced all the normal side effects, including losing 65 pounds and half his hair, hearing loss, neuropathy on the bottom of his feet, no energy, and a significant loss of red blood cells. He was given two units of blood to get his red blood cells back into range. After four treatment sessions, carboplatin was removed from his treatment due to intolerability. After a total of five months of mixed results, it was decided for him to have one additional treatment and look for a clinical trial. After the last treatment, the immunotherapy started to work, and the tumors shrunk about one-third.   Now John had to make the decision of whether to stay on the current treatment plan or go on the trial. John decided to go on the capmatinib phase 2 clinical trial in July 2018. At first, the tumors shrank and then became stable. Targeted therapy returned his quality of life. Like all TKIs, capmatinib stayed effective for over three-and-a-half years. John trialed a MET antibody with limited success and is back on chemo and immune therapy.