Treat Your Business

I'd love to hear from you 'text the show'WelcomeHello and welcome to this week's episode of the Treat Your Business podcast. I'm so excited for today's conversation because we're continuing on from a couple of recent episodes about the shift in patient behaviour, what people want more of now in their rehabilitation and care, and why trust and choice matter.This one is a little different from our usual strict business advice. It's about what's changing in the industry, the exciting developments in medical technology, what is being taught at university, and what our new graduates may be expecting from us inside our clinics.Episode SummaryI'm joined again by Liz Clare and Dr Anna Schreiner to talk about what is happening with MBST, why demand is rising, and what the future could look like for conservative care.We cover MBST's expansion into new countries, why more patients want to avoid surgery, and how MBST can complement other modalities already used in clinic. We also talk about education and access in the UK, including the University of East London project and why community programmes and research matter.Key TakeawaysMore patients are questioning the ‘default' options and looking for conservative care.MBST is expanding internationally, with growing interest in regenerative approaches.UK demand is rising, alongside a bigger push for education and research.The University of East London project is focused on learning, data, and community access.MBST can complement existing clinic toolboxes rather than replace them.Resources & LinksConnect with Liz Clare on LinkedInConnect with Dr Anna Schreiner on LinkedInFollow MBST UK on social mediaThanks for listening to the Treat Your Business podcast. Hit subscribe and keep joining me for bigger insights and bolder conversations to help you build a clinic and a life you love.Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026

I'd love to hear from you 'text the show'Today I'm joined by Nicola, my COO in Thrive, and we're getting into a topic that can feel a bit uncomfortable, but it is one of the most important conversations you can have if you want your clinic to grow.Episode SummaryIn this episode, Nicola and I talk about the things clinic owners tolerate that quietly erode performance over time. We explore why leadership can feel triggering, especially if you have come from workplaces where leadership looked more like dictating, bullying, or conflict.We also talk about how easy it is to swing too far the other way. Wanting to be liked, avoiding difficult conversations, and telling yourself you do not have time can all become patterns that keep you stuck.If you keep discussing the same person, you have tolerated it too long.Avoidance often looks like empathy, but it drains you and the business.Most “team problems” are unclear expectations.If you are not tracking numbers, nobody is.Set simple KPIs per role, for therapists: conversion, visits, occupancy.Check process and training before blaming the person.Lead tough chats with curiosity, not aggression.Leadership is learned, get support and practise it.Your clinic grows as your leadership grows.SponsorToday's episode is sponsored by Jane, a clinic management software and EMR. The Jane team knows that when your workday is spent providing care, admin can easily spill into your evenings. Jane's user friendly online bookings let patients book at their convenience, manage appointments, complete intake forms, and receive SMS and email reminders through a secure portal, saving you from doing it all manually. Head to the link in the show notes to book a personalised demo, and use code Thrive1MO at sign up for a one month grace period applied to your new account.Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026

I'd love to hear from you 'text the show'WelcomeIn today's episode of Treat Your Business, I'm joined by Anna, a pelvic health clinic owner and a client inside my Thrive Activate programme. Anna shares the moment she seriously considered going back to the NHS after 12 years away, after her clinic hit a sudden quiet month and the panic set in.This is a real conversation about what it feels like when income dips, confidence wobbles, and you start questioning everything, plus what changed once Anna decided to get support and build a plan.Episode SummaryAnna opened her clinic in late 2021. Early on, things went well, but she was undercharging and relying on organic growth. Then she hit a month where it was totally dead and she started thinking, “Do I just go back to the NHS?”She shares how she tried to fix things by working harder and doing more research, but without knowing her numbers or having a strategy, the good months and bad months felt random.We talk about what finally made her book the call, what it felt like joining Thrive, and why the weekly Q and As, monthly pods, and quarterly strategy days helped her stop feeling isolated and start making confident decisions.Anna also shares the practical changes she made, including introducing treatment plans and packages, getting clear on her numbers, and bringing in support like a VA and an accountant. Now she's consistently fully booked and stepping into the next stage: building a team so she can reach more women and expand services.Key TakeawaysA quiet month can trigger panic when your income feels unpredictable.Knowing your numbers and having a plan reduces overwhelm.Packages and treatment plans can create steadier income and better patient buy in.Support roles (VA, accountant) protect your capacity when the clinic gets busy.Community matters. Being around peers who get it makes growth feel possible.Episode SponsorToday's episode is sponsored by Jane, clinic management software and EMR. Jane's online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, book a personalised demo. If you are ready to get started, use the code 'THRIVE1MO' at the time of sign up for a one month graceTreat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026

I'd love to hear from you 'text the show'WelcomeToday's episode is for you if you're carrying everything and quietly wondering how long you can keep going like this.Episode SummaryI'm joined by Emma, a neuro physio and clinic owner on an incredible journey inside Thrive. When I first met her, she was exhausted and overwhelmed. Her days started at 5am at a tiny desk in the kitchen, then it was a sprint through kids, clinic, clients, admin, late night emails, and a phone that never stopped. She carried most of the caseload, had no admin support, and was living month to month with no clear plan for the future.Emma shares the turning point was not one dramatic moment. Life simply became unmanageable. She could not keep pouring into the business while raising her boys and still feel like she had nothing to show for it. She had listened to the podcast for a long time, and finally made the call because she needed hope and a place to start.We talk about what changed once we began working together. We tackled strategy: pricing, packages, moving away from pay as you go, team structure, marketing, and the numbers. But Emma is clear the biggest shift was mindset: believing in herself, recognising her worth, and seeing what was possible.The ripple effect has been huge. Emma's money mindset has changed, and she now has hope for the future, including what is possible for her boys. Her son wants to be a pilot, and where she once would have shut that dream down, she now believes they will find a way. She also shares personal changes, including opening the door to a relationship after years of being single, and stepping into a bigger, beautiful clinic space.Key TakeawaysIf nothing changes, nothing changes. Sometimes you have to decide it is enough.Strategy grows the business, but mindset makes the strategy sustainable.Knowing your numbers and capacity gives you control and confidence.Community and accountability stop you doing this alone and keep you moving.The right support can change your business, and your whole life.Episode Sponsors:Today's episode is sponsored by Jane, clinic management software and EMR. Jane's online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, book a perTreat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026

I'd love to hear from you 'text the show'Welcome to the Treat Your Business Podcast, the show for clinic owners who want real, honest advice and tried and tested ways of doing things.Episode Summary

I'd love to hear from you 'text the show'WelcomeIf you've ever found yourself struggling to attract the right people, getting ghosted by candidates, or simply tired of recruitment draining your time and energy, this episode is for you. Today, I'm joined by Laura, a recruitment agent, to unpack what candidate experience really means, what's changed in the hiring market, and why working with an agency might matter more than ever. Episode SummaryWe chat about the challenges clinic owners face when hiring, why the old “post and hope” method no longer works, and the real cost of doing recruitment yourself. Laura shares her insider perspective on why building genuine relationships with candidates is key, how agencies have access to hidden talent, and why timely communication can make or break your next hire. Key TakeawaysRecruitment is never a one-time task – it's an ongoing process that needs your attentionAgencies can access candidates who aren't actively job-hunting but are open to the right opportunitySifting through unqualified applications is a huge drain on time and resourcesThe right agency will focus on long-term relationships, not just filling rolesDelays in your recruitment process can cost you top candidates and revenueCandidate experience matters – from first contact to onboarding, clear and timely communication is essentialOutsourcing recruitment isn't just a cost – it's an investment in your business's futureStart your hiring process early, and think ahead about your clinic's needsResources & LinksConnect with Laura and her team at https://www.recruittherapists.co.uk/Episode Sponsor:Today's episode is sponsored by Jane, clinic management software and EMR. Jane's online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account. Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026

I'd love to hear from you 'text the show'WelcomeHey, it's Katie Bell. Today's episode is proof of what's possible when you commit to the work and actually implement. I'm joined by Vicky, one of our current Evolve clients, who shares what's changed in just 12 weeks in her clinic, her confidence, and her leadership.Episode SummaryIn this conversation, Vicky takes you behind the scenes of what her physiotherapy clinic felt like before joining Evolve. She was growing, hiring quickly, and making decisions without a clear strategy, which led to stress, burnout, and some tough team calls. We talk about the real cost of hiring too fast, why knowing your numbers matters, and how clarity creates momentum.Vicky also shares the practical shifts she's made already, including raising prices, moving away from pay as you go towards packages, focusing on her core physio services instead of diluting too soon, and getting more confident with sales conversations and marketing decisions.Key TakeawaysHiring too fast creates stress, drains energy, and can stall clinic growthKnowing your numbers builds confidence and helps you make better business decisionsPutting prices up can protect profit margins and support sustainable practice ownershipPackages improve cash flow and help clients get better outcomesFocus beats dilution, especially in a young clinicMindset and strategy together are what drive real changeEpisode Sponsor:Today's episode is sponsored by Jane, clinic management software and EMR. Jane's online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account. Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. Come and join me over on YouTube https://www.youtube.com/@thrivebizcoach?sub_confirmation=1  Resources & Links Clinic Growth Live: https://events.thrive-businesscoaching.com/cgl-tickets-2026

I'd love to hear from you 'text the show'Welcome

I'd love to hear from you 'text the show'WelcomeHello everybody, welcome back to the Treat Your Business podcast. If you're listening on or around 31st December, you might be feeling a mix of relief, gratitude, and that quiet pressure about what's next. This episode is intentionally gentle. It's not about big aggressive goals, hustling into the new year, or adding more to your already full plate. Instead, it's about reflection, perspective, and choosing how you want your life to feel, not just what you want to achieve.Episode SummaryIn this episode, I'm sharing the end of year framework I use with my clients (and for myself) to reset without judgement. We start by looking back with evidence, because when you're tired your brain will tell you you haven't done enough. Then we look at the cost of the year, because exhaustion is not a personal failing, it's information.Key TakeawaysPause before you plan. Reflection is essential if you want next year to feel different.Look back with evidence: use your calendar, photos, and journal to remember what you actually did.Notice the cost: where did your energy go, what drained you, and what nourished you?Score your life areas out of 10 to spot what needs attention in the year ahead.Most goal setting starts with Have (results), but sustainable change starts with Be (who you are becoming).Ask “how do I want to feel?” first, then let your actions and goals follow.Choose a word of the year as a simple filter for decisions and boundaries.Resources & LinksJournal prompt: Open your calendar and photos month by month and list what you did, led, created, managed, and navigatedClinic Growth Live:https://events.thrive-businesscoaching.com/cgl-waitlist-2026Sponsors:Today's episode is sponsored by Jane, clinic management software and EMR. Jane's online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account. Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. https://events.thrive-businesscoaching.com/cgl-waitlist-2026

I'd love to hear from you 'text the show'WelcomeHappy Christmas Eve and welcome back to the podcast. This episode is a little different to what I normally share. It is not about strategy, numbers, growth plans, systems, team, or leadership. It is more reflective and personal, and I wanted to share something I have been exploring quietly for months.Episode SummaryThis week I am sharing a Christmas Eve reflection on something that has been quietly changing the way I work, lead, and live: the energy of my environment.I have been reading The Calm and Happy Home by Kirsty Gallagher, and it has made me much more aware of how my home, desk, clinic, and even my car can either support me or drain me. Clutter can feel like unfinished business, and when a space feels busy or chaotic, your nervous system is still responding even if you are not consciously thinking about it.I talk about starting small with decluttering, asking whether your space supports the person you are becoming, and focusing on flow rather than perfection. I also share a few things I have been experimenting with around feng shui, plus a reminder that getting help at home is not indulgent, it is strategic.Key TakeawaysEverything is energy, and your environment influences you more than you realise.Clutter is like unfinished business and it creates an energetic drag.Start small: one drawer, one surface, one cupboard that would instantly make you feel lighter.Ask yourself: Does this support the person I am becoming?Organisation is about flow and ease, not perfection.Fixing small annoyances removes friction and frees up capacity.Your desk is your command centre. What is in your eye line matters.Getting support (cleaner, help at home, VA) can be a strategic way to protect your energy.Episode SponsorToday's episode is sponsored by Jane, clinic management software and EMR. Jane's online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account. Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. https://events.thrive-businesscoaching.com/cgl-waitlist-2026

I'd love to hear from you 'text the show'You are a clinic owner and it feels a bit quiet right now. Then this episode is for you if you've caught yourself refreshing your diary, wondering whether you should run an offer, post more on social media, or questioning whether you're doing something wrong. I want you to pause. Because quiet periods do not kill clinics. Panicked decisions do.In this episode, I'm talking you off the ledge without sugarcoating it. I'm giving you clarity, perspective for this time of year, and practical actions so you can lead your clinic properly through this season.Episode Summary

I'd love to hear from you 'text the show'Hey listeners! Katie here. Today's episode took a totally unexpected turn – what started as a chat about tech and software for clinics became a much deeper conversation about self-worth, value, and the human side of technology. I loved recording this one, and I think you'll find it thought-provoking and reassuring, especially if you've ever agonised over changing your clinic software or worried about the security of your patients' data.Episode Summary ✨I'm joined by Javia from Jane App, who shares her insights from eight years in the industry. We cover:The real reasons clinic owners hesitate to invest in new software (spoiler: it's not just the cost)Why moving to a new system isn't as scary as it seems – especially with the right supportThe importance of planning your business tech for where you want to be in 12–24 months, not just where you are nowHow cloud-based systems like Jane keep your data more secure than any filing cabinetThe critical role of human support and community in tech adoptionWhy work-life balance matters and how the right systems can help you achieve itShifting from a scarcity mindset to an abundance mindset when investing in your businessKey Takeaways

I'd love to hear from you 'text the show'Welcome

I'd love to hear from you 'text the show'Hey everybody, welcome back to the Thrive Treat Your Business podcast. I am so excited to share something big with you in this episode. If you are a physio, sports therapist, podiatrist or clinic owner who is passionate about helping people but feels like your business is running you instead of the other way round, this one is absolutely for you.Episode summaryIn this short, sharp episode I am lifting the lid on Clinic Growth Live version two. Clinic Growth Live is my one day, in person event created specifically for clinic owners in the health and wellness space who want freedom, profit and impact without burning out.We are back on Friday 27 March 2026 from 9am to 5pm at the Leonardo Hotel and Conference Venue at Hinkley Island in Leicestershire. If you came to version one, you will know it was wild, high energy and full of sequins. This year we have gone bigger, better, shinier and fully branded, and we have doubled capacity to 200 seats.If you are stuck in back to back clients, paying yourself last, winging your marketing and avoiding your numbers, this is exactly why Clinic Growth Live exists. Across the day I will walk you through the same framework that has helped over 378 clinic owners go from overworked and underpaid to calm, confident and profitable. Key takeawaysClinic Growth Live version two is happening on Friday 27 March 2026, 9am to 5pm, at the Leonardo Hotel and Conference Venue, Hinkley Island, LeicestershireThe event is for physios, sports therapists, podiatrists, osteopaths and Pilates or studio based clinic owners in the health and wellness spaceIt is not for beauty or holistic therapy businesses, it is tailored to healthcare clinics that serve paying clients and want to scale sustainablyYou will learn how to reduce your clinical hours so you have time to think strategically and grow your businessYou will discover how to pay yourself first and pay yourself more every single monthYou will work on building systems and, if you choose, a team that can run without you being there all the timeYou will leave with your own clear 30 day plan so you are not just inspired, you are equipped to take action the very next dayWaiting list members get first access to tickets, early bird pricing at 97 pounds plus VAT, and exclusive bonuses and perksThe framework we use has already helped clinic owners move from late nights, constant emails and no holidays to more time at home, more holidays and more profit in their accountsResources and linksJoin the Clinic Growth Live 2026 waiting Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. https://events.thrive-businesscoaching.com/cgl-waitlist-2026

I'd love to hear from you 'text the show'WelcomeHello listeners, welcome back to the Treat Your Business Podcast. I am super excited you are here because today we are talking about something that can completely change how your clinic runs and how you feel about running it. If you have ever said things like “it is just quicker if I do it myself” or “I cannot find anybody who does it like me” or “I have tried and they do not get it right so I have taken the job back” then this episode is for you. I am joined by our COO in Thrive, Nichola, and we are diving into how to get the best out of your practice manager or business manager without micromanaging them.Episode SummaryIn this episode, Nichola and I unpack what a great practice manager actually does and how that role should sit alongside you as the CEO. We talk about the difference between a practice manager and an administrator, what you should never delegate as the owner and what you absolutely must let go of. We explore why so many clinic owners become the bottleneck, constantly firefighting and feeling exhausted, and how unclear roles and poor communication turn your practice manager into a reactive doer instead of a strategic partner. We also talk honestly about trust, identity, perfectionism and control, and why you have to be willing to hire people who are better than you in their area if you want the clinic and your life to grow.Key TakeawaysYour job as CEO is vision, leadership, culture and big financial decisions, not doing all the thingsA strong practice manager owns day to day operations, systems, team communication, tech and dataIf every decision has to go through you, you have already waited too long to hire for this roleTrust, clear outcomes, a weekly meeting rhythm and simple KPIs stop micromanagement for both of youResources & LinksToday's episode is sponsored by Jane, clinic management software and EMR. Jane's online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account.Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. https://events.thrive-businesscoaching.com/cgl-waitlist-2026

I'd love to hear from you 'text the show'WelcomeAre you going to the Therapy Expo? If you are, I want to see you! We're going to be there with a bigger stand than ever before, and loads of my team will be joining. I'm presenting twice on the Wednesday at the STA stand, so make sure you come along. My talks are always fun, full of energy, and packed with great takeaways. Plus, we're running free short coaching sessions all day Wednesday and Thursday. You'll get one-on-one access to me and my team, so don't miss out – last year we ran out of slots really quickly!  Book your coaching session: https://events.thrive-businesscoaching.com/hot-seat-bookingEpisode SummaryToday, I'm joined by Liz Clare, Managing Director of MBST UK (now MBST Health), and Dr Anna, Chief Medical Officer at MBST Global. We dive into what MBST is, how it's transforming sports and physiotherapy, and why it's a game changer for clinics and patients. Anna shares her expertise as an orthopaedic and trauma surgeon, and we discuss the science behind MBST, its benefits for all ages, and the exciting growth of MBST Health.Key TakeawaysMBST is a non-invasive, pain-free therapy that works at the cellular level to support healing and long-term recovery.It's suitable for everyone – from professional athletes to older adults, and it fits alongside other modalities like shockwave and laser therapy.MBST clinics in the UK have grown organically through patient results and practitioner passion, not sales teams.The technology is innovative, with no known side effects since 1998, and it's supported by cutting-edge research and a strong professional community.Pricing models vary, but clinics typically charge £1,500–£1,700 for a full course, with aftercare and assessment included.MBST sets clinics apart, offering something unique and modern for patients, especially those with chronic conditions or osteoporosis.Resources & LinksConnect with Liz and Anna on LinkedIn and InstagramEpisode Sponsor:  Jane.appClinic management software and EMR that simplifies bookings, forms, and reminders so you can reclaim your evenings. Book a demo via the link in the show notes. Use code ThriveOneMo for a one month grace period.Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. therapy Transformation Course: https://join.thrive-businesscoaching.com/ttc-2025

I'd love to hear from you 'text the show'WelcomeThis week, I'm sharing a powerful reflection from our Activate Masters boardroom session. If you're a clinic owner who's constantly juggling business, family, and the never-ending to-do list, you'll find plenty to relate to here.Episode SummaryLet's get real about the hidden cost of doing it all. After our live strategy days, I sat down with our Activate Masters members for a boardroom session that got right to the heart of why so many of us feel stuck and exhausted. It's not just about needing help with social media or hiring someone for odd jobs. We talked about why we end up undervaluing our time, taking on every task at home and in the clinic, and why so many of us fall into the trap of trying to be superwoman.One member's “simple” marketing question turned out to be so much more. Together, we uncovered the real challenge and worked through practical steps to break the cycle. In this episode, I walk you through how to do a proper time analysis, the importance of outsourcing, and why saying “no” isn't selfish. I even share a few stories from my own world (including the infamous toilet roll saga) to show how the little things really do add up.Key TakeawaysThe real reason you might feel trapped and exhausted as a clinic ownerHow to uncover and tackle the hidden tasks draining your energyPractical ways to start valuing your time and letting go of “doing it all”Why saying no to rescuing everyone is a gift to yourself and your businessHow creating space in your week can lead to better decisions, more profit, and a happier youResources & LinksBook a demo of Jane clinic management software: [see show notes for link]Use code Thrive one mo for a one month grace period with JaneWant support and accountability from people who get it? Find out more about Activate and our boardroom sessions Episode Sponsor:  Jane.appClinic management software and EMR that simplifies bookings, forms, and reminders so you can reclaim your evenings. Book a demo via the link in the show notes. Use code ThriveOneMo for a one month grace period.Thank you for listening!If you're ready to step off the hamster wheel and start valuing your time, I'd love to hear what you're letting go of this week. Drop me a message—I'm always in your corner. Remember, you don't have to do it all to be a superwoman. Your time is valuable, and so are you.Subscribe for more honest conversations, practical tips, and a big cheer from me Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. therapy Transformation Course: https://join.thrive-businesscoaching.com/ttc-2025

I'd love to hear from you 'text the show'Welcome This week on the Treat Your Business podcast, I'm taking you behind the scenes of our recent live strategy days with our Thrive members. This was one of the most powerful events I've ever delivered, filled with breakthrough moments, laughter, tears, and a lesson about how our belief lens shapes our business.Episode SummaryThis episode is all about the belief lens through which we run our clinics and businesses. I share a deeply moving story from our strategy days where Jojo and Pete, long-time clinic owners, confronted the beliefs that were holding them back from paying themselves what they truly deserve. We dig into how money beliefs, often picked up in childhood, can create ceilings in our business and keep us stuck, even when everything else seems to be in place. You'll hear how a powerful coaching moment helped Pete challenge his fears, rewrite his story, and finally take action to value himself and Jojo first in their business. I also share practical steps to identify and upgrade your own beliefs so you can create more freedom, profit, and satisfaction in your clinic.Key TakeawaysYour business is being run through your belief lens – your current mindset shapes every decision you make.Childhood money beliefs can still be running the show in your business today, creating invisible ceilings.Real change happens when you challenge and rewrite these beliefs, not just by adding more strategy.Paying yourself first is essential – you wouldn't skip paying your staff, so don't skip paying yourself.Action steps: Reflect on your money beliefs, rewrite them, and take practical action to prove your new belief is possible.Surround yourself with people who have the beliefs you want to adopt, and repeat your new beliefs often.Resources & LinksJoin our next live strategy day in November – limited non-member spaces available!Episode Sponsor:  Jane.appClinic management software and EMR that simplifies bookings, forms, and reminders so you can reclaim your evenings. Book a demo via the link in the show notes. Use code ThriveOneMo for a one month grace period.Thank you for listening!I hope Pete and Jojo's story inspires you to reflect on your own belief lens and take steps to elevate your business and your life. If you wouldn't miss paying your staff, don't miss paying yourself. Value yourself first and your business will rise to meet you. For more insights and honest conversations, hit subscribe and join me next time on the Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. therapy Transformation Course: https://join.thrive-businesscoaching.com/ttc-2025

I'd love to hear from you 'text the show'WelcomeAlright, let's be honest, if you're a clinic owner, you know what it's like to have a million things on your to-do list and still find yourself deep cleaning your desk, making another coffee, or suddenly deciding now is the perfect time to reorganise your entire reception area. Yep, we're talking about procrastination. I'm Katie Bell and this episode is all about getting real, busting through the fluff, and helping you move past the things that hold you back. If you've ever found yourself doing literally anything except the one thing that will move your business forward, you're in good company – and you're definitely in the right place.Episode SummaryThis week, I'm joined by the brilliant Philippa Alrdridge as we dive headfirst into the world of procrastination. We unpack what it really means, why it's not just about being lazy, and how it's actually a clever little safety mechanism your brain uses to keep you firmly in your comfort zone. We get honest about our own procrastination habits (yes, even me), and share practical tips for recognising when you're stuck, getting curious about what's really going on, and finally taking action – even if it's just for five minutes.We talk about the power of community and why surrounding yourself with the right people (the Thrive crew, obviously) is a game-changer for breaking free from old patterns. Plus, there's a bit of Sheffield humour, some mum-life realness, and a big reminder that business is meant to be simple, not overcomplicated by endless overthinking.Key HighlightsWhat procrastination really is (spoiler: it's not laziness)Why your brain tricks you into staying “safe” and how to spot the signsThe hidden costs of putting things off, from missed opportunities to extra stressHow to get out of your own head and into action, even if you start smallThe magic of community and why you're the average of the five people you hang around withPractical questions and mindset shifts to help you move forward todayEpisode Sponsor:  Jane.appClinic management software and EMR that simplifies bookings, forms, and reminders so you can reclaim your evenings. Book a demo via the link in the show notes. Use code ThriveOneMo for a one month grace period.Thanks for ListeningIf you loved this episode, hit subscribe and stick around for more honest chats, bigger insights, and plenty of truth bombs. Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. therapy Transformation Course: https://join.thrive-businesscoaching.com/ttc-2025

I'd love to hear from you 'text the show'Welcome

I'd love to hear from you 'text the show'WelcomeWelcome back to the Treat Your Business podcast. I'm Katie Bell, clinic owner, bestselling author, physiotherapist, and your business mentor. After 150 episodes, I'm still here to give you real, honest advice and tried and tested ways to grow your clinic and your life.

I'd love to hear from you 'text the show'Welcome back to the Treat Your Business podcast. It's just me, Katie Bell, with you for the next three weeks as I kick off a little solo series I'm calling “Beyond the Treatment Room.” I'll be honest, I was tempted to record a full episode reflecting on the first six weeks of being a mum, but I realised I'm still very much in the trenches. So, I'm parking the parenting wisdom for now and focusing on something that's really hit home for me lately, defining what success really means.If you've been running a clinic for any amount of time, you'll know how easy it is to get swept up in someone else's version of success. Instagram will have you believing you're not even a business owner unless you're hitting seven figures. But let's get real - success looks different for everyone. Whether your goal is to work three days a week and pick the kids up from nursery, or you want to smash through to seven figures and travel the world, your version of success is yours alone.In this episode, I'm sharing my own journey of redefining what success means, especially now I'm a mum. I'll talk about the trap of chasing borrowed success, how easy it is to get caught up in the hustle, and the real truth behind those shiny Instagram numbers. Spoiler alert: more revenue doesn't always mean more happiness.We'll dig into three big questions:What do you want your life to look like right now, in this season?How do you want to feel in your business?What impact do you want your clinic to have on your clients, your team, and your community?I'll also share some honest stories from my own business and maternity leave, including the reality of “maternity pay” as a business owner (spoiler: it's basically nothing), and why I've had to make my business work for my life, not the other way round.So, grab a cuppa, take 15 minutes this week to think about your own success statements, and let's start building a business that actually works for you.Key Takeaways:Your definition of success is unique to you - don't get caught chasing someone else's dream.Revenue is only one piece of the puzzle. Focus on profit, time, and how your business supports your life.Ask yourself what you want your life and business to look like, how you want to feel, and what impact you want to make.Build your business around your own version of success, not Instagram's.Episode Sponsor:  Jane.appClinic management software and EMR that simplifies bookings, forms, and reminders so you can reclaim your evenings. Book a demo via the link in the show notes. Use code ThriveOneMo for a one month grace period.Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.

I'd love to hear from you 'text the show'WelcomeHi, Katie Bell here, and if you're new here, a massive welcome to the Treat Your Business podcast. Whether this is your first listen or you're a regular, I'm so glad you're tuning in. This week, I'm diving into something that so many of us need to hear: what to do when you're feeling overwhelmed, distracted, and a bit frazzled, like your brain's running on too many tabs.Episode SummaryEver look at your browser and realise you've got 65 tabs open? That's how life as an entrepreneur or clinic owner can feel. Tired but wired, working hard but not really moving forward. If you're doing all the things but none of them seem to be working, let me reassure you: you're not broken, you're not failing, and you're definitely not behind. You're simply in the middle of a big shift.In this episode, I'm talking about what's really going on when you feel this way, and more importantly, what you can do about it. Grab a cuppa and settle in.Key Takeaways✨ Overwhelm often isn't about how much you're doing, but about how much change you're experiencing.✨ Growth and change can feel uncomfortable, but that's totally normal.✨ The cure for overwhelm isn't more information or more ideas, it's focus and action.✨ Pick one thing that matters most right now and give it your full attention.✨ You don't need another idea, you need to implement the ones you already have.✨ Trust yourself to go deep, not wide. Consistency and commitment win the day, even when it's boring or uncomfortable.Practical Steps to Reclaim FocusMute the Noise: Step away from social media or mute accounts that trigger comparison or doubt.Set a Consumption Limit: Cap your learning time each week. Spend more time doing than consuming.Pick Your Lane: Decide what season of business you're in and choose one focus for the next 90 days.Revisit Your Strategy: Go back to your plan, check your 30-day goals, and let them ground you.Seek Clarity: Reach out to your coach or a buddy for a sense check and support.Resources & LinksThis episode is sponsored by Jane, the clinic management software and EMR. If you want to reclaim your evenings and weekends, check out the link in the show notes for a personalised demo. Use code Thriveonemo when you sign up for a one month grace period.Final ThoughtsIf you're feeling frazzled, you're not weak or failing, you're just in motion, doing the brave work of change. Be kind to yourself. Turn down the noise, pick one goal, and remember that clarity comes from committed action, not constant input. You've totally got this, and if you work with us, we've got youTreat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.

I'd love to hear from you 'text the show'WelcomeWelcome back to the Treat Your Business podcast! This week, I'm diving into the recruitment crisis we're all feeling in the clinical world – but I'm not just here to moan, I'm here to shine a light on the opportunities as well. I'm joined by the fabulous Carys Roberts from Swan Physio and Cygnet, who's back by popular demand. We're unpacking how student placements can transform not only your clinic but also the careers of the next generation of clinicians. Trust me, if you're overwhelmed with recruitment or just fancy a fresh approach, you'll want to listen in!Episode SummaryIn this episode, we get real about the challenges facing clinic owners – from the lack of hands-on experience in new grads to the ever-changing employment rights. Carys shares her journey from juggling five jobs to running a thriving, multidisciplinary clinic and supporting student placements for over 15 years. We talk through how bringing students into your business (yes, funded placements!) isn't just about giving back – it's a strategic move to help you grow, recruit confidently, and future-proof your clinic. Expect practical tips, a few laughs, and honest chat about what actually works in the real world.Key Takeaways✨ There's a recruitment challenge, but also a huge opportunity if you're open to student placements✨ Funded placements can be a game-changer for your business – you get to “try before you buy”✨ Building the right processes and onboarding is crucial for success (yes, Carys is the spreadsheet queen!)✨ Student placements aren't just for physio clinics – there are options for everyone✨ It's all about finding the right fit: attitude and values matter more than clinical skills at first✨ Students can add value in surprising ways – from running classes to bringing fresh ideas✨ Start the conversation now, even if you're not ready yet – it takes time to build the right infrastructure✨ You're not alone: bespoke support and resources are available to help you every step of the wayResources & Links

I'd love to hear from you 'text the show'Welcome

I'd love to hear from you 'text the show'Welcome

I'd love to hear from you 'text the show'“If we are not investigated, why do I need to be compliant?”Welcome back to the Treat Your Business podcast! I'm Katie, and in this episode, I'm diving into the world of compliance, why it matters, even if you're not being audited or investigated, and how you can make it a real strength in your clinic. I'm joined by the brilliant Sarah and Sandra from HCPG, who are experts in helping clinic owners like us plug the gaps and build solid, safe businesses without any judgement. If you've ever felt unsure about what you need in place or worried you're missing something crucial, this conversation is for you.Episode Summary

I'd love to hear from you 'text the show'WelcomeHello and welcome to the Treat Your Business Podcast. I'm Katie Bell, and this week I'm diving into a situation that so many clinic owners face, what to do when you realise you've got the right person, but they're in the wrong seat, or perhaps the wrong person in the right seat. It's something I see all the time in our Thrive community, and it's a challenge every growing business has to navigate.

I'd love to hear from you 'text the show'WelcomeHello and welcome to another episode of the Treat Your Business podcast. I'm really excited for this conversation with Andy Goldman, who joins me to share his expertise on all things LinkedIn for clinic owners and healthcare businesses. Whether you're a regular on LinkedIn or, like me, feel a bit guilty for not showing up enough, this episode is packed with practical advice to help you stand out and make the most of your online presence.Episode SummaryAndy is a physiotherapist turned copywriter and LinkedIn trainer, passionate about helping healthcare business owners optimise their profiles, build networks, and attract the right people, be it new clients, collaborators, or team members. We chat about the power of showing up on LinkedIn, why your profile is your shop window, and how posting once a week can put you among the top creators.We also discuss the difference between followers and connections, the importance of a clear headline and strong banner, and why you should always reply to comments. Andy shares his top three clinic owner mistakes on LinkedIn and gives actionable tips to fix them. Plus, we cover rotating content, repurposing evergreen posts, and keeping your messaging consistent to attract dream clients and hires.Key Takeaways✨ Your LinkedIn profile is your shop window, make your banner and headline count

I'd love to hear from you 'text the show'WelcomeWelcome back to the Treat Your Business Podcast. I'm Katie Bell and today I'm joined by Charlie Klatch, founder of Klatch, a healthcare marketing agency that's all about helping clinics like yours grow in a way that's both strategic and sustainable. If you've ever found yourself rolling your eyes at projections or wondering where your new patients are actually coming from, you're in the right place.Episode SummaryIn this episode, Charlie and I get real about marketing attribution – yes, that “not-so-sexy” topic that's actually the key to unlocking your clinic's growth. We talk about why it's so important to know exactly where your leads are coming from, how to track what's working (and what's not), and why making decisions based on data rather than guesswork is the way forward. Charlie also shares what to look for in a marketing agency, how to build trust with your marketing partners, and why brand building and collecting reviews are your best friends right now. Plus, we touch on the impact of AI search and how clinics can stay ahead without getting overwhelmed by all the techy stuff.Key Takeaways✨ If you can't measure it, you can't manage it – attribution is everything✨ Transparency and trust are non-negotiable when working with agencies✨ Brand building and collecting reviews are the new superpowers for clinics✨ Focus on location and name when starting out – they make a huge difference✨ Don't get lost in the tech – get your fundamentals right and growth will follow✨ Compounding good decisions over time creates a real growth machineResources & Links

I'd love to hear from you 'text the show'WelcomeHello and welcome back to the Treat Your Business Podcast! I'm Katie Bell, and today I'm flying solo for a little mini episode that dives into a brilliant question from one of our coaching clients. If you're a leader who needs to be liked and sometimes finds those tough conversations a bit daunting, this episode is especially for you.Episode SummaryThis week, I'm unpacking what happens when your leadership style, especially if you're a classic “yellow” like me - meets a team member with a completely different vibe, like a “green.” I'll walk you through a real-life scenario from a client who's just welcomed a new physio to her team and is already feeling the clash of personalities and communication styles. We'll talk about colour profiling, strengths testing, and why your values-led culture matters more than ever when onboarding new staff.Key Takeaways✨ Everyone brings a unique communication style and energy to the team, and that's not only okay, it's essential for growth.✨ “Yellows” (the visionaries and cheerleaders) thrive on warmth, connection, and harmony, while “greens” value order, routine, and deep one-to-one relationships.✨ If you're feeling a disconnect with a new team member, it's not about fixing them, it's about mutual understanding, setting clear expectations, and allowing time for trust and rapport to build.✨ Boundaries aren't a red flag, they're often a sign of strong values and self-awareness.✨ Onboarding should be structured, values-led, and include regular check-ins, weekly at first, then moving to biweekly and monthly.✨ Your job as a leader is to be a bit of a chameleon, adapting your communication to suit the person in front of you, without losing sight of your own values or expectations.✨ Don't be afraid to have direct, open conversations. Conflict doesn't have to mean confrontation, it's about clarity and honesty.Resources & LinksEnrolment now open for Sept EVOLVE Programme: https://join.thrive-businesscoaching.com/evolve-sept25 Final ThoughtsRemember, culture is everything. As you get clearer about your values and who you are as a leader, you'll spot who fits and who doesn't. Don't be afraid of change, and don't shy away from those honest conversations. The strongest teams are open, transparent, and built on shared values.Thanks for tuning in to this short, bite-sized episode. I'll see you back next week for more strategies, tools, and mindset shifts to help you transform your clinic into a thriving business. If you loved this episode, please share it with a fellow clinic owner and leave us a review!Episode SponsorVBS Medical Ltd – Exclusive Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.

I'd love to hear from you 'text the show'WelcomeWelcome to the final episode of the Thrive Through Summer bonus series! I'm Katie Bell, and it's been such a joy to walk alongside you this month as we tackled everything from mindset shifts to pre-selling strategies and leading your team while you take a well-earned break. Today, we're wrapping up with one of the most practical (and profitable) topics of all: how to keep your clients coming back, even when the weather's hot, the kids are off school, and your diary feels upside down.Episode SummaryLet's be honest - the “summer slowdown” is real, but it's not inevitable and it's definitely fixable. In this episode, I share my tried-and-tested strategies to boost client retention during the summer months, so you're not starting from scratch every September. We'll cover why retention is the foundation of sustainable revenue, how to nurture clients who already know and trust you, and the exact scripts and processes I use in my own clinic to reduce cancellations, increase loyalty, and keep bookings steady - even while you're enjoying a break.Key Takeaways

I'd love to hear from you 'text the show'Welcome to this week's episode of the Treat Your Business podcast. Today I'm joined by two of Thrive's fabulous coaches, Philippa and Jodie. This week, we're talking about something I hear all the time from clinic owners, when things get tough, it's so easy to slip back into “I'll just do it myself.” We see it at every level, whether you're running a solo clinic or leading a big team. Your old habits and your ego want to keep you safe, but they also keep you stuck.What's inside this episode:Philippa shares a real story about a client who wanted to jump back into sales when conversions dipped, instead of trusting her team.Jodi talks about wearing all the hats, that fear of letting go, and why it's so tough to delegate.I'll be honest - I've had moments where I wanted to run away from my numbers too. But facing up to the truth is where real change starts.Key takeaways:You're not alone. Every clinic owner has wanted to run away at some point.Your comfort zone feels safe, but nothing grows there.Knowing your numbers gives you power, even when it's uncomfortable.You cannot do it all yourself. Delegating is hard but necessary.Community matters. Surround yourself with people who get it.If you're feeling overwhelmed or ready to give up, you're not failing, you're on the edge of growth. Take a breath, be honest about what's tough, and remember you can do hard things, and you don't have to do them alone.Thank you to Philippa and Jodi for joining me, and thank you for listening. Keep going and keep thriving.Episode Sponsor:VBS Medical Ltd, exclusive distributor in the UK and Ireland of K-Laser Therapy & Indiba Radiofrequency Therapy.To learn more about K-Laser Therapy, visit: https://klaseruk.co.uk/why-klaser/To learn about Indiba Radiofrequency Therapy, visit: https://vbsmedical.com/product/indiba-radiofrequency/Book your free trial at https://vbsmedical.com/contact/ – quote "THRIVE" to receive a free set of goggles or Indiba cream with your equipment purchase.Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.

I'd love to hear from you 'text the show'✨ WelcomeHello and welcome back to episode three of Thriving Through Summer! I'm Katie Bell and this is the third of four special bonus episodes for clinic owners who want to protect their profits and, most importantly, their peace this summer. Today I'm diving into a topic that really hits a nerve, how to step away from your clinic without the wheels falling off.

I'd love to hear from you 'text the show'

I'd love to hear from you 'text the show'✨ Welcome back to Thrive through Summer!I'm Katie Bell and this is your second bonus episode, crafted to help you stop simply surviving the summer months and start thriving—financially, mentally, and energetically. Whether you're a clinic owner heading off on holiday or just craving a calmer, more profitable summer, this episode is for you.

I'd love to hear from you 'text the show'Welcome

I'd love to hear from you 'text the show'Welcome

I'd love to hear from you 'text the show'Welcome

I'd love to hear from you 'text the show'Welcome to Treat Your BusinessHello and welcome to the Treat Your Business Podcast. I am Katie Bell and today we are diving into the crucial topic of initial assessments in private MSK practice. I am joined by Paul Baker from Go Clinic AI who shares how to transform your assessment process for better patient outcomes and a thriving clinic.Episode SummaryInitial assessments are the foundation of every patient journey. When done right, they build trust, motivate patients, and secure commitment to treatment plans. The reality is that these sessions are often rushed and inconsistent. Traditional assessments can take up the whole first session, leaving little time for hands-on treatment or building rapport. This can lead to patients feeling unsure and missing out on those quick wins that boost retention and confidence.Paul reveals how Go Clinic AI shifts history taking to before the appointment. This tool gives us more time in the clinic room, standardises excellence, and boosts diagnostic confidence. You will hear how AI-guided pre-assessment supports both experienced clinicians and new grads, helping you deliver a consistent and high-quality patient experience every time.Key Takeaways• The first assessment shapes the entire patient journey• Time pressure and multitasking can affect quality and consistency• Moving subjective history to pre-appointment creates more space for valuable care• Standardising assessments helps deliver quick wins and build trust• AI tools can support clinical reasoning and business growth• Patients expect treatment in their first session so make every minute count• Train your team to focus on relief as well as pain for better results and retention• Assessment and treatment should flow naturally for the best outcomes• Teach patients how to improve between sessions for lasting changeResources and Links• Learn more about Go Clinic AI and claim your 30-day free trial at www.goclinic.ai• Use the code GOCLINICTHRIVE50 for 50 percent off for six months after your trial• Book a demo or reach out for support on the Go Clinic AI websiteEpisode Sponsor• VBS Medical Ltd – The exclusive distributor of K-Laser Therapy and Indiba Radio Frequency Therapy in the UK and Ireland. K-Laser and Indiba are non-invasive therapies that enhance and accelerate the healing process, complement standard of care, and help your clinic stand out. Both have medical device regulation approval and are backed by scientific publications. Book your free trial and learn more at www.vbsmedical.com.Thank You for ListeningTreat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.

I'd love to hear from you 'text the show'WelcomeHello and welcome to Treat Your Business. I am Katie Bell and today I am talking about why you are still knackered, even with sleep and downtime. Turns out, there are seven different types of rest and knowing which one you need is the real key to feeling energised.Episode SummaryFor years, I thought rest meant sleep, but there is so much more to it. In this episode, I share what I have learned about the seven types of rest and how your personality affects what you need. Whether you are a doer, perfectionist, dreamer, or procrastinator, you will find out how to recharge in a way that works for you and your clinic.What We CoverThe seven types of restHow your personality shapes your rest needsSigns you are depleted and what to doPractical tips for physical, mental, sensory, creative, emotional, social, and spiritual restWhy rest is a business strategyKey Takeaways✔ Rest is not one size fits all✔ Physical rest is more than sleep✔ Mental rest is giving your brain a break✔ Sensory rest means stepping away from screens✔ Creative rest helps when you feel stuck✔ Emotional rest comes from being honest✔ Social rest is about balance✔ Spiritual rest reconnects you to purposeResources & LinksSponsored by VBS Medical Ltd, distributor of K Laser Therapy and India Radio Frequency Therapy. Find out more at www.vbsmedical.comLet's Put This Into PracticeWhich type of rest will you focus on this week? Do a self-audit and let me know. If this helped you, share it with someone who needs the right kind of rest too. Thanks for listening - see you next week!Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk.

I'd love to hear from you 'text the show'Welcome to the Treat Your Business Podcast. This episode is all about shiny object syndrome and the hidden cost of distractions in your clinic. If you have ever thought about adding a new class, bringing in a new therapist, or launching another service to fix your revenue problem, this episode is for you.

I'd love to hear from you 'text the show'Welcome to the Treat Your Business Podcast. This episode is all about the urgent changes to employment status that every clinic owner needs to know. Whether your team is employed, self-employed, or a mix, this is essential listening.

I'd love to hear from you 'text the show'Welcome

I'd love to hear from you 'text the show'

I'd love to hear from you 'text the show'Hi everyone! I'm Katie Bell, and welcome back to another episode of the Treat Your Business Podcast. Today, I'm joined by the incredible Michael O'Reilly, also known as The Neck Physio. Michael is here to share his expertise on solving neck pain, transforming clinics, and empowering clinicians with his innovative product, the Optineck Balance Wedge.Episode HighlightsIn this episode, we discuss:Why younger clinicians often struggle with sales conversations and how to guide them in building confidence.The game-changing impact of the Optineck Balance Wedge on clinics, patients, and clinicians.How to align new tools and technology with your clinic's purpose to maximise ROI.The importance of creating habits to seamlessly integrate new equipment into your practice.Why focusing on patient outcomes, not money, makes sales conversations easier and more effective.Michael also opens up about his journey as The Neck Physio, the inspiration behind the Optineck Balance Wedge, and how it's helping clinics worldwide improve patient outcomes and create sustainable revenue.Key Takeaways✨ Younger clinicians often lack confidence in sales conversations – focus on outcomes, not money.✨ The Optineck Balance Wedge helps patients restore balance and live better for longer.✨ Align new tools with your clinic's bigger vision to ensure successful implementation.✨ Habits are key – keep tools like the wedge within arm's reach to use them consistently.✨ Empowering your team with the right tools builds trust and long-term patient relationships.Resources and Links

I'd love to hear from you 'text the show'Welcome to the Treat Your Business Podcast!

I'd love to hear from you 'text the show'Welcome to this week's episode of the Treat Your Business Podcast! I'm your host, Katie Bell, and I'm thrilled to bring you a fascinating conversation with Darren Rieck, physiotherapist, former clinic owner, and co-founder of Nookal, this episode's sponsor.In this episode, Darren and I dive into one of the most important metrics every clinic owner needs to track to ensure profitability and long-term success. ✨ Here's what we cover:Why retention rates are one of the most critical metrics for clinic profitability.The psychology of patient retention and how to create a seamless patient experience.How to use data and benchmarks to make informed, objective business decisions.The power of automation and AI in improving clinic efficiency and patient outcomes.Practical tips for building trust and achieving better patient retention.

I'd love to hear from you 'text the show'First things first - here is the link you need to reserve yourself a seat at the upcoming Smart Investments: When (and How) to Buy Equipment for Maximum Profit masterclass: https://www.eventbrite.co.uk/e/smart-investments-when-and-how-to-buy-equipment-for-maximum-profit-tickets-1328729809629?aff=oddtdtcreator  In this episode, we're tackling the topic of people pleasing and how it's holding you back from growing your business. As health professionals, it's easy to fall into the trap of overdelivering and undervaluing ourselves, but this episode will show you how to set boundaries, say no strategically, and create space for sustainable growthEpisode SummaryPeople pleasing might feel like the right thing to do, but it's actually holding you back. From overdelivering to clients to undervaluing your services, this mindset can lead to burnout, exhaustion, and a business that drains you.In this episode, I'll share how to recognise when people pleasing is taking over, why it happens, and how to set healthy boundaries that empower you and your clients. You'll learn how to shift from constantly saying yes to strategically saying no, creating space for growth and success.Key TakeawaysPeople pleasing is a disservice to your clients: Overdelivering doesn't make you a better practitioner; it dilutes your expertise.Set clear boundaries: Manage client expectations from the start to avoid burnout and frustration.Saying no is powerful: Strategic no's create space for better opportunities and sustainable growth.Self-reflection is essential: Use tools like journaling or tracking your time to identify where you're overcommitting.Your needs come first: Meeting your own needs is critical to delivering amazing service to your clients.This episode of the Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.Learn more at mbstmedical.co.uk. https://www.eventbrite.co.uk/e/smart-investments-when-and-how-to-buy-equipment-for-maximum-profit-tickets-1328729809629?aff=oddtdtcreator Buy the book: https://offers.thrive-businesscoaching.com/thrivingbook Score App: https://bizhealthcheck.scoreapp.com/ Book a Discovery Call to find out how our programs can help you grow your business https://call.thrive-businesscoaching.com/discovery-call If you've found value in this podcast, I'd greatly appreciate it if you could take a moment to leave a review. Your feedback helps others discover the show and join our community. Thank you for your support!: https://ratethispodcast.com/tyb Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?Sub_confirmation=1

I'd love to hear from you 'text the show'WelcomeHave I got a treat for you today? This week on the Treat Your Business Podcast, I'm joined by the brilliant Ad from Test Tube Marketing. If you've ever felt like your marketing isn't working or you're unsure where to focus, this episode is packed with actionable strategies to help you attract more clients and grow your clinic.Episode SummaryAd and I dive into the biggest marketing mistakes clinic owners make and how you can fix them by narrowing your focus and staying consistent. We talk about why trying to be everything to everyone is holding your business back and how getting specific can actually broaden your appeal.Ad shares his mantra: “Strategy is the art of sacrifice.” You'll learn how to:✨ Get hyper-specific to connect with your ideal clients.✨ Build an email list and why it's your secret weapon for long-term success.✨ Stay consistent with your messaging to keep your clinic top of mind.This episode will help you shift your mindset around marketing and give you practical steps to take your clinic's marketing to the next level.Key Takeaways

I'd love to hear from you 'text the show'If you employ a team in your clinic or are considering moving to an employed model, this episode is packed with valuable insights. Grab your calculator and a cup of tea, and let's break down the latest changes impacting clinic owners like you.