Podcast appearances and mentions of Cheryl Bachelder

Welcome back to Take the Leap Management—the podcast where we unpack the ideas, tools, and mindsets that shape the future of leadership. In today's episode, we explore a model that flips traditional leadership on its head: Servant Leadership. What happens when leaders put people before power, and empathy before ego? From its roots in Robert Greenleaf's philosophy to modern-day examples like Herb Kelleher and Cheryl Bachelder, we'll dive into how servant leadership transforms teams, projects, and entire organizations. If you're ready to lead with purpose and empower others to thrive—this one's for you. Let's take the leap.

In this episode of The Rising Tide Leadership Podcast, hosts Scott and Dr. Michael David Morales (Mo) dive into the transformative power of leadership training. Using engaging film references, such as The Karate Kid and Rocky, they illustrate how the journey of learning and growth can shape leaders and organizations alike. Mo shares compelling stories, including the impactful leadership of Cheryl Bachelder at Popeyes and the legendary strategies of Jack Welch at GE, to highlight how training can manage organizational change and foster a culture of development. They also discuss key concepts like servant leadership, the importance of adaptability, and how boosting self-awareness can lead to personal and professional breakthroughs. Whether you're a seasoned leader or just starting out, this episode will inspire you to invest in continuous learning and create a culture where everyone can thrive. Plus, Mo reveals practical steps for handling resistance to change and the importance of setting goals that truly matter. Don't miss out on these actionable insights that can elevate your leadership journey! Stay connected with us and join the conversation on Instagram, Facebook, YouTube, or our website at rtclc.com. Your feedback fuels our mission to help leaders lead with purpose and authenticity.

The former CEO of KFC and Popeye's doesn't love talking about success, of which she's had plenty. No, in fact she's more interested in life's stumbles, in the complexity of failures, and what they have to teach her and her team. Her leadership style is highly relational ("I must know you to grow you," she says). Bachelder became President of KFC years later, but a job that started as a major opportunity wound up being a massive failure. In this conversation with Guy Raz from 2020: How Bachelder learned from her failures and went on to turn Popeyes into one of the biggest success stories of the past decade.

Cheryl Bachelder is a passionate, purpose-led business leader -- the former CEO of Popeyes® Louisiana Kitchen, Inc. Cheryl is known for her crisp strategic thinking, a franchisee-focused approach, and superior financial performance.  Guided by the servant leadership thinking of Robert Greenleaf, she believes highly caring, collaborative leaders with big ambitions for the enterprise, not themselves, generate the conditions for people to perform their best work. Cheryl Bachelder served as CEO of Popeyes® Louisiana Kitchen, Inc., a NASDAQ traded company with over 2,600 restaurants in 26 countries, from 2007 to 2017. The story of Popeyes success is chronicled in her book, Dare to Serve: How to drive superior results by serving others. During her tenure, Popeyes' stock price grew from $11 to $61, at which time the board sold the company to Restaurant Brands International Inc. for $1.8 billion dollars or $79 per share in March, 2017. Cheryl's earlier career included brand leadership roles at Yum Brands, Domino's Pizza, RJR Nabisco, The Gillette Company and Procter & Gamble.   Cheryl serves as a director on the boards of Pier 1 Imports, Inc. (PIR), US Foods Holding Corp. (USFD), and Chick-Fil-A, Inc. She sits on the advisory board of Procter & Gamble's franchising venture, Tide Dry Cleaners. She is a board member of CEO Forum, an organization that encourages and develops leadership capability in CEOs and senior executives. Cheryl holds a Bachelor's and Masters of Business Administration degree from the Kelley School of Business at Indiana University. She is married 38 years to Chris Bachelder and they have three grown daughters, two terrific son-in-laws, and four handsome grandsons. Cheryl and Chris reside in Atlanta, Georgia and attend Buckhead Church. They are avid learners, fans of the classical education movement, and can always be found reading a good book! Website: Serving Performs at www.cherylbachelder.com Former CEO, Popeyes® Louisiana Kitchen, Inc. Director at Pier 1 Imports, Inc. Director at US Foods Holding Corp. Director at Chick-Fil-A, Inc. Author, Dare to Serve: How to drive superior results by serving others  

The key to successful leadership is having a courageous business plan that leads to a daring destination—and then humbly coming alongside the team to get there. In this episode from 2016, Cheryl Bachelder and I discuss practical steps to guide you toward your daring destination.  Thank you to our partner, Factor Meals! Go to FactorMeals.com/ASLP50 and use code "ASLP50" for 50% off (ASLP as in Andy Stanley Leadership Podcast).  We want to get to know you better! Please take a few minutes to tell us about yourself by taking our audience survey: https://bit.ly/3RMcURZ Recognized as one of Forbes' 6 Leadership Podcasts To Listen To In 2024 and one of the Best Leadership Podcasts To Stay in the Know for CEOs, according to Industry Leader Magazine. ____________ Where to find Andy: Instagram: @andy_stanley Facebook: Andy Stanley Official X: @andystanley YouTube: @AndyStanleyOfficial See omnystudio.com/listener for privacy information.

Over the last 10 years or so, I've also just gotten some really good mentors in my life. People who have modeled for me what it looks like to be confident and comfortable in your own skin, to know who you are, intimately, such that, you could just live that out, shed those maybe people pleasing tendencies that some of us carry, the need to be acknowledged and celebrated, to be seen. ++++++++++++++++ Tommy Thomas: Our guest today is Dr. Arthur Satterwhite. Arthur is the Vice President for Strategy at Young Life. Prior to Young Life Arthur was with the American Bible Society where he served as Manager of Strategic Partnerships and the Leader of Strategy for ABS's largest ever domestic initiative. He took his BS in Business Administration from Monmouth University, his MA in Religious Education from New York Theological Seminary, and his Doctor of Strategic Leadership from Regent University. Let's pick up on that conversation. [00:00:59] Tommy Thomas: Before we dive too deep into your professional career, take me back to your childhood. What was it like growing up? [00:01:08] Arthur Satterwhite: Yeah, for what it's worth, you and your listeners, I'm a Jersey boy through and through.  Don't hold it against me. I was born, 1983 was a good year, I'll just say. My mom is also originally from New Jersey. My dad was originally from Ohio then found his way to New Jersey and grew up in Somerset. Which most people probably have never heard of, Rutgers, New Brunswick, it was right there around the corner. I had a good upbringing. Solid, middle class, suburban community, really diverse. My mom was devout in her faith. My dad as well. But my mom was, one of those if you're not in the church, you're up to no good. Much of my childhood was spent in the church most nights, whether that was Bible study, youth group, choir, attending choir with my mom. When I graduated high school, I left my faith behind.  I had so many questions.  I was never fully atheist, but I was firmly agnostic. Ironically, as a millennial, you spend most of that time in the church. But when I ended up graduating high school, I left my faith behind as well. For as much time as I spent in the church, I still had so many questions that it felt like the church, or at least the church that I was going to at the time, was giving me default answers like, hey, just forget about it. You don't need to know that. Just have faith, just trust in the Lord. And, for the curious, insatiable learner that I am, that wasn't enough. So, when I went up to college, I was never fully atheist, but I was firmly agnostic. I felt like there was something there.  But what I was hearing and getting from the church just wasn't enough and it wasn't really until my early career that I came back to exploring and finding my faith. [00:02:49] Tommy Thomas:  What was the greatest gift your parents gave to you? [00:02:54] Arthur Satterwhite: Oh man. My dad and I joke about it to this day. One of the lessons that he has instilled into me, that's carried through most of my life is if you're grown up enough to make grown up decisions, then you're grown up enough to deal with grown up consequences, I remember him saying that to me as early as five and six years old. Advice from my dad – if you are grown up enough to make grown up decisions, then you're grown up enough to deal with grown up consequences. And that's been something that has been a theme throughout my life. Before you make a decision, be confident and comfortable that you're willing to endure whatever consequences or implications may come for that decision. That I would even point to as one of the really early formative introductions to strategy for me, as I now have the privilege of leading Young Life as the VP of Strategy, the idea alone of understanding a decision and the consequences or implications of that decision is critical to strategy. My mom, God bless her. She passed about two years ago now. Her legacy lives long and large in me. I am fruit of her. She actually said that to me, you know a few years back. She was like, I formed you, I just need you to know that and the tendrils and the tentacles, the intentionality. One of the things thatI look back on fondly, I was always busy, if I wasn't in the church then I was in some sort of sport. I played soccer, basketball, baseball, you name it I probably tried it. I was in the choir. I played an instrument. And it was in that same conversation. She's like, I just need you to understand the strategy intentionality. I wanted to make sure that one, you weren't in these streets getting into trouble. But then two, I wanted you to be exposed and have a varied experience such that as you started to wrestle with who am I and what am I called to bring and do to this world? You had a broad experience to pick from instead of a narrow experience that sort of maybe forced you in a certain direction. So, I appreciate that and that's something that I've again continued to carry on into my adulthood. I love broad, diverse experiences exposing myself in a lot of ways because you learn from the broader which also helps you focus on what matters. [00:05:06] Tommy Thomas: How'd you decide on which college to go to and how'd you pick a major? [00:05:12] Arthur Satterwhite: So, soccer was my thing, if the church was, maybe a cultural space, a safe space, soccer was my church. Growing up I started at age four, I had the privilege to travel the world. Play at some of the elite spaces for youth soccer at the time with many of the folks who are now professional or coaching. And when it came down to graduating high school, whereas a lot of my family went to HBCUs like Howard. I had one goal in mind coming out of high school. I wanted to be a professional soccer player, so I followed the college scholarship money to Monmouth University on the Jersey shore. I was going to be a professional soccer player. I went where they gave me scholarships.  I ended up at Monmouth University in the Jersey shore. Ironically didn't leave the state. So when I say I'm Jersey through and through, it's down to even my undergrad. And it was a brilliant time. I started my undergrad thinking I was going to play soccer.  If soccer didn't work out, I'll be a sports therapist. But yeah, after my first year and realizing that I'm no good at biology, I pivoted into the business and really the thinking at the time was like, what can you do? Because I didn't know who I wanted to be beyond the soccer player at the time. What can you do that would have the broadest application and serve you through the rest of your life? So again, that strategic thinking when you went into what major? So, I ended up doing business and marketing because business is universal in any industry. In any space, you have to understand business and then being able to market or sell or communicate is also just a life skill. So, if I couldfocus on that, then, say soccer doesn't pan out, then I could figure out what does. And I didn't have the skill set and education to be successful. [00:06:48] Tommy Thomas: Staying with soccer for a minute, what was the biggest lesson you learned from team sports? [00:06:53] Arthur Satterwhite: The team. I would say, how to exist within the team, how to be successful and to partner and collaborate with teams. I do honestly believe it's a lost art. Even at our organization, we're talking about, what does collaboration look like and how do we do that? An organization that's 80 plus years old, history has been steeped in kind of. We send people to go to be with kids. There is this sense, even a cultural drive to be that hero to go and take the ministry by the horns. That is your personal burden - to go and serve that community, not just in our organization, but in many organizations, there is an underappreciation for collaboration if not really a lack of understanding or experience even collaborating. So, when I look back at my soccer career - the 20 something years that was a key lesson that I took away from that, that has carried throughout my life. I see the value and the potential of a team. I understand what it means to be the player in a team, right? We've all seen those teams that are not really teams, but really a group of all stars. You think about maybe some of these recent, U.S. Olympic basketball teams that haven't been as successful, versus those early Dream Teams that were able to come together and take these unique, diverse talents and somehow fit them together to be more than the whole the individual could bring it by themselves. Soccer taught me about coming together, taking each player's unique and diverse talents, and somehow fitting them together to be more than the individual could bring. That's what soccer taught me. Our team was never the best team in the nation or even the state, but I had the privilege of being on teams with really great coaches who were able to take our unique, diverse talents that together we were able to take down some of the bigger teams and bigger names in youth soccer. [00:08:48] Tommy Thomas: When you think about the coaches in your life what's the greatest lesson you think you learned from a coach? [00:08:55] Arthur Satterwhite: Coaching, like leadership, is not about you. I had the privilege, like I said, sitting at the feet of just some really great coaches. I think of a Scott Byrd, my high school soccer coach, Robert McCourt, my college coach, my father, who was my coach when I was much younger, Malcolm Murphy, who was a coach for several of my youth teams. The consistent theme through each of these coaches was it wasn't just about the W. Of course, they wanted to win, and they wanted us to win. A good soccer coach develops and prepares the players to be able to achieve their potential, whether it's in the game of soccer or in life. But for them it was really more about the development. They saw their role, their position, as the success of their position, as that these young boys, eventually men would be developed and prepared to be men, and to be able to really achieve their potential, whether that's in the game of soccer or in life. That's the role and that's carried forward for me in leadership where my leadership philosophy is like, the role of the leader, it's not about you. It's about the people that you are blessed and privileged to serve for whatever season or chapter that is your call to serve them. How do you call them, take that cast of characters, call them to pull and bring their gifts to the table such that they can continue to grow and be more? Realize their potential and that the team or organization can be the beneficiary of that impact. ++++++++++++++++++++ [00:10:24] Tommy Thomas: Let's change gears to your early career, the first time you ever had a staff reporting to you.  What do you remember? [00:10:30] Arthur Satterwhite: Oh man, you're pulling me back. First time I ever had staff reporting to me. It's tricky. There's the official staff. Early in my career, my first career before I got into ministry, first in American Bible Society I started off in real estate property management working in New York city. Which is a really fun, chaotic space. Started first on the development side, but then moved to the rental side. And early in my career, my leaders, supervisors, showed me a great favor. They saw something in me. And while I didn't necessarily have direct reports in the way of the staff in our buildings who often reported to the supers or your resident managers that live there. A lot of them really deferred that leadership to me because one of my superpowers has always been people development. So I ended up, of course, doing what does that scheduling look like? And just doing a lot of that, care for our staff in our buildings. But it really taught me at an early age. Yes, you have your objectives and your goals as an organization. Part of how you motivate people to help you achieve those goals is by caring for them by putting them first. So that idea of servant leadership. I forget her name at the moment, but the former CEO of Popeye's, (Cheryl Bachelder) has done some really great work in writing on this, just talking about serving leadership is often misunderstood. It's like we serve for the sake of service. Sure. But because that leadership is part of it, it should lead to some sort of goal or the outcome or impact. And I learned that early on where I was successful to motivate people to help us achieve more. Whether that was getting the building launched on time, creating exceptional experiences for our residents, whatever it was by caring for them, by putting our staff first, by letting them know that they were more than just an asset of the organization, but that they were people that we wanted to pour into and see continue to improve and grow. It wasn't until American Bible Society where I'd say I started to get into formal line leadership where it was interesting. It was a new experience, but at the same time it wasn't because I had been doing it in practice for several years already. And the challenge for me, I would say then, even still today, is I often find myself leading amidst change - leading in the margins, leading in spaces that are either forming or transitioning. I haven't yet had the luxury of just stepping into a space that it was just completely stable. I envy those leaders. So, I've always had to work with my teams and do that forming and norming work, that early work of what does it look like to cast vision to galvanize people to stack hands on a vision and move in a direction? But then at the same time, help them see clearly where and how not just their role, but their unique gifts and calling aligns with a vision, directly contributes vision for the whole. And I think because of that experience in that background, that's been something that I think is I had to say here, I think these are my superpowers, right? I can't lift 500. I can't turn invisible. But the one thing, the few things that I do believe I've gotten really good at is building culture, casting vision and talent and team development. [00:14:00] Tommy Thomas: At what time in your career did you get comfortable in your leadership skin? [00:14:04] Arthur Satterwhite:   Do we ever? Most don't. Exactly. I think there's always a little bit of imposter syndrome that every leader carries. And I think that comes with the burden of leadership, that responsibility you carry that you're short of being a full-on narcissist. You're concerned. I don't want to mess it up. I don't want to mess it up for the organization. I don't want to mess these people up. They're in my care. I don't want to mess up.  Can I do this? I'll say my doctoral journey was hugely formative. And it was through that process I learned a lot about myself. But, combined with that, I also, over the last, oh, wow, it's 2023. I can't believe it's 2023. Over the last 10 years or so, I've also just gotten some really good mentors in my life. People who have modeled for me, what does it look like to be confident and comfortable in your own skin, to know who you are intimately such that, you could just live that out, shed those maybe people pleasing tendencies that some of us carry, the need to be acknowledged and celebrated, to be seen. Some of that, as I've seen them and now trying to model in my own leadership. You don't need to please the world, and you don't draw affirmation from the world as you get clear and comfortable and confident in your own skin, knowing who you are, and yes, whose you are, your priorities, your sense of worth, the things that give you life. It's only been in the past 5-6 years that I have gotten to a place where I know who I am, what I can do, and what I am good at. And I would say it's really only been in the last, five or six years as I came through my doctoral experience. I feel like I've gotten to a place where I know who I am. I know what I can do and what I'm good at. And I also know what I can't, and I don't try to. And again, given my preference for collaboration, I think it's been a beautiful thing that's helped me to better collaborate and invite people to the table. [00:16:01] Tommy Thomas: What was the best piece of advice a mentor has given you thus far? [00:16:08] Arthur Satterwhite: I won't cuss on your podcast, but I had a mentor and this was early in my doctoral process to where I was learning so much and I was so excited about what I was learning and being able to put it into practice at the organization I was serving at the time that I just started showing up in meetings like this book says, and this leader says, Oh, here's this Bye. Bye Theory and this framework.  Why aren't we doing these things? And one day he just pulled me aside and he was like, stop being a, you're filling the blank, wait, what? And he was like, dude, we all know you're smart. No, we get it. We're excited. You're going through this and we're eager to listen. You have to leave room for others. Yeah, you don't have to over explain everything and,use all these sources and everything. You just be real, and that punch in the nose really forced me to reflect on where's that coming from? And it was my own sense of insecurity. And really wanting to be seen as an authority, and I've consistently throughout my entire career, again, as a millennial, but as a millennial who has been consistently elevated, at a rapid pace, I've always found myself to be the youngest in the room. And at most times, especially in these spaces that I've had the privilege to serve, I'm usually one of, if not the only person of color in that room. And those are hard places to be the super minority, in those spaces. And having experienced, I won't say full on discrimination, based on those things, but definitely treated differently because of those things. As my mom and dad said, at an early young age, son, you're always going to have to work harder. You're always going to have to be better. You're always going to have to be smarter. And that's something that carried forward, which, yes, helped me to achieve at high levels, but then also on some degree, maybe created a little bit of a complex that, again those words from that mentor in that moment helped me to really snap out of it. Man, you don't have to prove yourself to anybody but the Lord. Are you doing this for others affirmation and acknowledgement, or are you doing this for the Lord, for the purpose or better opportunity that you and your talents and gifting could bring or could be a catalyst to create? So, a lot of it really did shift, in these last 10 years or so, as I got really comfortable and confident in who I am, understanding and knowing my identity, therapy helps doing that work. But just being really intentional about Lord, who have you created me to be, called me to be, and where and how can I live that out so that I can add the greatest value to your kingdom? ++++++++++++++++++++ [00:19:02] Tommy Thomas: Back in your American Bible Society experience, you were Senior Manager of Youth and Millennial Engagement. Now you probably work with, if not the largest, one of the largest youth engagement organizations in the world. Let's go to some, and I know it's sometimes dangerous to generalize generational differences. So if I go too far there you push back on me because you're more seasoned in that than I am. But I'm just thinking about, in your office today you probably have baby boomers. You've probably got some Gen Xers, you've got some Millennials and you might have some Gen Z people. What are you observing about those four generations, if you will, in terms of how they work as a team? How they view teamwork? [00:19:49] Arthur Satterwhite: It's a great question. And there's been lots of books written, just in the last decade alone, which by the way, millennials, it's our time to shine right now. We went from being the problem child to, now it's those Gen Z kids over there. Soon it'll be, Gen Alpha. So, I'm sure Gen Z, don't worry. We'll take our eyes off you soon. Yeah, I would say it's a really opportunistic time, but also very difficult time in many workspaces and faith spaces, because this is the first time in history that we've had this many generations existing together in one space. I would say opportunistic time, but also very difficult time in many workspaces and faith spaces, because this is the first time in history that we've had this many generations existing together in one space. You have the eldest generation, the greatest generation, right? The heels of the world war, many are dying off sadly. But many are still in our spaces, even in the workplace in some places. But then you also, now at the youngest, you have Gen Z coming along. And then they're starting to enter into the workforce and want to put their stamp on. So you got the eldest generation boomers, Gen X, Gen Y, Millennials. And Gen Z - five generations existing together each with their own generational culture that has been formed by the unique experiences that they've been exposed to. ·  The Greatest Generation exposed to the World War, ·  Millennials and Gen Xers, exposed to 9-11 and terrorism, ·  Boomers, the Flower Power generation, and ·  Gen Z, the first to be digitally native. Those are very distinct generational influences, that again, if you haven't done that work to develop your cross-cultural competency, or what David Livermore calls cultural intelligence, think about emotional intelligence. It's all about our ability to successfully navigate social context and situations in healthy ways. Self-awareness, self-regulation, cultural intelligences, our ability to navigate different distinct cultural spaces. And sadly, there is not a lot of work being done or enough work, I'll say, being done in that space, especially to the generational differences and distinctions. Think about it, right? Why do we make the young generation at the time, the target? Older generations like, oh, they don't have work ethic or, oh, they don't get this, back in my day.  There's fear in that because all the generations sense the change that a younger generation is bringing. But it's also just a lack of understanding. Why are they different? Why are their values so distinct from mine? Why are they pressing in, right? You think about Gen Z and millennials to agree and just things like the climate and justice, right? Some of the narratives and headlines of this time speak to what these younger generations have a heart and a value for and you think about older generations. Like I think of my father and my uncle, man, they were just like, look, your job is to go to work, work hard, you put money on the table and come home. They valued work, they valued work ethic, they valued professionalism, and it's not that younger generations don't value those things, they just look different. And younger generations, it's not that the older generations before believe and valued was bad it was just informed by their time.  I like to push my communities to the opportunity of how do we build bridges between one another so that we can hear and learn from one another? What I love about my mentoring relationships, it's not just mentoring one way where the more seasoned experience, usually typically older than me, that person is pouring into me, they don't see me as a glass that's half empty that they got to fill up. No, I'm a glass that's half full. And this needs to be a mutually beneficial relationship. So, they're mentoring me, and I'm reverse mentoring them. And together, we're learning, we're growing. And by extension, as we all tend to be in leadership spaces, our teams, and the organizations we represent are made better. I think that's the opportunity for many workplaces, but also faith spaces. When you think about the church - it has always been generationally diverse. But there are some who would point back to the early to mid 1900s,all of a sudden, we're starting to segregate our churches. They'd always been segregated by race. That goes back farther, but I'm talking about by generation. All of a sudden, we got youth ministry and children's ministry and, no longer kids sitting in the sanctuary with the parents. And suddenly, we've got young adult ministry over here and this ministry over there. And by segregating our communities, we actually diminished our capacity to navigate those generationally or culturally different spaces together as one community. [00:24:37] Tommy Thomas: Is there anything you can cite either from ABS or Young Life that either of those organizations are doing well in creating this culture of communication between the generations? [00:24:49] Arthur Satterwhite: Yeah, cheers to my current organization, Young Life. I don't think this is overly braggadocious to say. I think we are one of the best, if not the best out there, that's doing relational ministry. The core of what we do, our modus operandi, healthy adults in the lives of kids. Which by the way, the research points to that. The surgeon general of the U.S. has so many studies that talk about the value of the relationship between a healthy adult and the life of kids and how the positive benefits of that reduce at-risk behavior, so many different things. That's been our modus operandi for 80 plus years. That's what we do. Young Life exists to introduce adolescents to Jesus and help them grow in their faith. And that's really about adults who are called to go to do life on life ministry with kids to earn the right to be heard, right? We don't start with, hey, here's our five steps of evangelism. We simply show up. Whether that's at the football game or the coffeehouse, we show up and we genuinely just want to build relationship with young people with the understanding and knowledge that at some point during that relationship they're going to be curious. Why do you do this? Why do you care about me? Why do you love me? And that's just an open-door opportunity for us to say because Jesus first loved me. And because I'm called to be like my daddy, to be like my Jesus, that means I'm called to love you. ++++++++++++++++++++++++++++++++++++++++ Next week we'll continue this conversation with Arthur Satterwhite. Our focus will be Diversity Equity and Belonging. Links & Resources JobfitMatters Website Next Gen Nonprofit Leadership with Tommy Thomas Young Life Website Satterwhite Company Arthur referenced the writing/work of Cheryl Bachelder – former CEO of Popeye's Chicken.  Here are a couple of references to her work: Leaders – “Former CEO of Popeyes Used Servant Leadership to Save the Company” Harvard Business Review – “The CEO of Popeyes on Treating Franchisees as the Most Important Customers” Entrepreneurial Leaders Network – Cheryl Bachelder – “Dare To Serve”   Connect tthomas@jobfitmatters.com Follow Tommy on LinkedIn Follow Arthur on LinkedIn

Episode 62: Nurturing Innovative Leaders   Leaders Empower Creative Mindsets   QUESTION: Are you helping your people take calculated risks to be creative?    The best leaders promote innovation by creating an environment of psychological safety.   How to foster growth mindsets: Create learning opportunities (books, seminars, etc.) Continuous skill development  Support personal projects   When you focus on empowering creative thinking in your people, it will ultimately lead to increased engagement and a sense of ownership among employees.   Leaders Focus on Collective Success   QUESTION: What does success look like for your team? What are the deliverables?    BOOK: “Dare to Serve”, Cheryl Bachelder   By fostering cross-departmental interactions and encouraging participation in problem-solving, leaders allow individuals with diverse skills and perspectives to unite towards a common goal.    Two Techniques: Diverse Problem-Solving Approaches: Encourage teams to approach problems from different angles. Asking, “What's the angle you would take?” Transparent Resource Allocation: Ensure resources are allocated fairly across departments.    Leaders Cultivate Purposeful Empathy   Leaders who value empathy inspire their team members, leading to a sense of belonging and commitment to the organization's innovation journey.   BOOK: “Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time”, by Howard Schultz    Once you get people on your side, believing in the same goal, you are going to create an unstoppable team.   QUESTION: How do you treat your people?    Value your employees not by what they can produce, but by how you know their strengths connect with the rest of the people on your team.  Be empathetic and learn about your people. Get to know them as more than just people on your team.   MO's FINAL THOUGHT:   Share your own experiences, challenges, and success stories related to nurturing innovative leaders. Do this with the men and women that you trust. Connect with someone today and ask them how you are doing when it comes to nurturing innovation.   Amazon Book Link: “Dare to Serve”, by Cheryl Bachelder - https://a.co/d/5cMSsDp  “Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time”, by Howard Schultz - https://a.co/d/2zIAwoC    “Good to Great”, by Jim Collins - https://a.co/d/8xrV4KA    Special Thanks To: –––––––––––––––––––––––––––––– Work it out by LiQWYD https://soundcloud.com/liqwyd  Creative Commons — Attribution 3.0 Unported — CC BY 3.0  Free Download / Stream: https://bit.ly/l_work-it-out Music promoted by Audio Library https://youtu.be/erSmdVocHO0 –––––––––––––––––––––––––––––

Cheryl Bachelder, former CEO of Popeyes Louisiana Kitchen, was determined to turn around the struggling fast-food chain. The leadership team focused on improving the company’s relationship with their 340 franchise owners. By choosing to serve and even love these individuals, they saw dramatic results. Their change of behavior was spurred by one question: “Do you love the people you lead?” What does it mean to love the people you lead? Jesus shows us in John 13. Not a person present at the Passover meal would ever forget this demonstration of servant leadership. Since the men would recline at the table to eat, their feet would have been relatively close to the food. Foot washing was necessary, but typically assigned to a lowly servant. Imagine everyone’s surprise when Jesus took the initiative to do the dirty job. One of the first phases of the Passover meal was the ceremonial hand washing with a unique laver bowl and towel. Peter, like the others, needed clarification about what was happening. Rightfully so. Jesus was setting the example for them of loving others through service regardless of rank or position (vv. 15–16). Whenever we consider a task below us, we would do well to remember this example set by our Lord and Savior. Loving one another as Jesus loved ought to be the identifying mark of all Christian believers (v. 35). Everything else falls under the umbrella of this command. The love and service of unlikely Christian leaders toward one another make them stand out in pagan societies. >> Is there a task you struggle to do? What if you embrace this unsavory job as an opportunity to love like Jesus? For all leaders today, especially Christian leaders, our lives ought to influence our families, churches, and organizations through selfless love and sacrificial service. Just as Jesus loved us, we are called to love one another.

Cheryl Bachelder decided to go into business after an early setback derailed her potential career in music education. She became President of KFC years later, but a job that started as a major opportunity wound up being a massive failure. How Bachelder learned from her failures and went on to turn Popeyes into one of the biggest success stories of the past decade.

Gary Ryan from Organisations That Matter, and author of the #1 Amazon Kindle Bestseller "Disruption Leadership Matters - lessons for leaders from the pandemic" shares a conversation with Bonnie Low-Kramen, author of "Staff Matters - People-Focused Solutions For The Ultimate Workplace".Bonnie was Academy Award winning actor Olympia Dukakis' Personal Assistant for 25 years. Bonnie learned extraordinary lessons about leadership and a people focused culture in her time with Olympia. In 2011, Bonnie created her business to train Personal & Executive Assistants, as limited training existed at the time. Bonnie's training includes enabling the Assistants to teach their manager how to best use their skills.Having taught thousands of Assistants in 14 countries and 20 states within the USA, Bonnie has heard first-hand about the culture crisis that exists in many organisations. 93% of Bonnie's attendees are women, and as such Bonnie has become acutely aware of the challenges that women and people of other non-male genders experience in the workplace. And it isn't a pretty picture. Thankfully, Bonnie has solutions that you won't want to miss, and I'm confident you will enjoy every second of this conversation.You can find "Staff Matters" by Bonnie Low-Kramen here: https://www.amazon.com.au/Staff-Matters-People-Focused-Solutions-Workplace-ebook/dp/B0BNP8371F/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1678832933&sr=8-5You can find "Putting Stories to Work" by Shawn Callahan here: https://www.amazon.com.au/Putting-Stories-Work-Shawn-Callahan/dp/0992338565/ref=sr_1_2?crid=1HODKJY2UJZDQ&keywords=Shawn+Callahan&qid=1678947284&sprefix=shawn+callahan%2Caps%2C293&sr=8-2You can find "Dare to Serve" by Cheryl Bachelder here: https://www.amazon.com.au/s?k=dare+to+serve+how+to+drive+superior+results+by+serving+others&crid=2MLV0Z0SV759F&sprefix=Dare+to+serve%2Caps%2C304&ref=nb_sb_ss_ts-doa-p_2_13You can find "Disruption Leadership Matters - Lessons for leaders from the pandemic" by Gary Ryan here: https://www.amazon.com.au/Disruption-Leadership-Matters-lessons-pandemic-ebook/dp/B09LTJYKYP/ref=sr_1_5?crid=2SUCPYMRKEGBG&keywords=disruption+leadership+matters&qid=1678947371&sprefix=Disruption+leadersh%2Caps%2C232&sr=8-5Contact Gary Ryan here: https://www.orgsthatmatter.com/contact-us/ If you would like support in creating a high-performance culture based on treating people as human beings, please click here to contact Gary Ryan

In this special Best of Strong Women, the CEO of Popeyes Louisiana Kitchen, Cheryl Bachelder shares her thoughts on leading well in the business world, servant leadership, and making life decisions that foster selflessness.    Dare to Serve by Cheryl Bachelder  Women CEOs Speak  Work Matters Website  Love and Respect by Dr. Emerson Eggerichs  Life Without Lack Dallas Willard  Gentle and Lowly by Dane Ortlund   Daring Greatly by Brene Brown   Rising Strong by Brene Brown   Braving the Wilderness by Brene Brown    Dare to Lead by Brene Brown   The Gifts of Imperfection by Brene Brown    Join Strong Women on Social Media:  https://www.facebook.com/StrongWomenCC, https://www.facebook.com/groups/strongwomencommunitycc, https://www.instagram.com/strongwomencc/      Erin and her husband, Brett, run Maven which “exists to help the next generation know truth, pursue goodness, and create beauty, all for the cause of Christ.” Check out more about Maven here: https://maventruth.com/   The Strong Women Podcast is a product of the Colson Center which equips Christians to live out their faith with clarity, confidence, and courage in this cultural moment. Through commentaries, podcasts, videos, and more, we help Christians better understand what's happening in the world, and champion what is true and good wherever God has called them.  Learn more about the Colson Center here: https://www.colsoncenter.org/   Visit our website and sign up for our email list so that you can stay up to date on what we are doing here and also receive our monthly book list: https://www.colsoncenter.org/strong-women  Support the Colson Center today to equip believers with a deep faith that gives clarity and meaning to every part of life. Give now at colsoncenter.org/swbigenough  

Cheryl Bachelder is an American businesswoman who was Interim CEO of Pier 1 Imports and was previously CEO of AFC Enterprises, the parent company of Popeyes Louisiana Kitchen, from 2007 to 2017. She was president of KFC from 2001 to 2003. She is the Author of Dare to Serve.

What's the secret to Cheryl Bachelder's incredible C-suite success? Serving. Instead of looking for what she can get, she goes into each interaction with a focus on what she can give. Cheryl's servant leadership completely turned Popeye's around, leading them into 10 straight years of growth after years of stagnation. Now serving on the Board of Directors for Chick-Fil-A, Cheryl talks business, how serving those around you leads to superior results, and the secret to the best fast-food chicken sandwich. 

"Servant leadership is the most aspirational thing you'll ever try to do. If you think it's easy to think about others over yourself, I've got news for you. You're going to mess up every couple of hours." Embracing a mindset of serving others before ourselves seems easy on paper, yet those who try often learn that embracing these principles is no easy task. When we work toward listening before speaking, meeting our team where they are at, and constantly looking for who we should serve, the results speak for themselves. Indiana University Kelley School of Business Dean Idalene "Idie" Kesner and ROI Podcast Host Matt Martella sat down with Cheryl Bachelder, BS'78, MBA'78, who is the former CEO of Popeyes Louisiana Kitchen, Inc. and author of "Dare to Serve: How to Drive Superior Results by Serving Others." Today she serves as a director for Chick Fil A and US Foods Holding Co. On this episode, Bachelder shares the importance of embracing a leadership style focused on uplifting those around us before we lift up ourselves. ---- Do you have a question? Looking to get help on a business decision? Know a great guest for our show? Email roipod@iupui.edu so we can help your organization make better business decisions. ---- Ready to take your next step? Find out if a Kelley MBA is right for you: https://bit.ly/35cLVqy

Featuring J.R. Sloan, CIO, State of Arizona Connect w/ J.R.: LinkedIn  Sponsor: The TechTables Live Podcast Tour Join us for these small, intimate live podcast conversations across the U.S. July 22nd in Raleigh, North Carolina September 23rd in Sacramento, California October 14th in Tallahassee, Florida Questions: Today's podcast is titled “How to Find and Identify Great Leaders” - the episode premise came from me listening back to Gary Brantley's podcast episode where he mentioned that he spends 90% of his time with people. Now JR - You're serving as State CIO and President of StateRAMP (hint hint Nancy Rainosek). I won't rehash the work you're doing with Arizona or StateRAMP those episodes are on TechTables, but I met a gal by the name of Cheryl Bachelder, the fmr. CEO of Popeyes, current Board Chair for Chick-fil-A and U.S. Foods, and author of the great book, **Dare to Serve: How to Drive Superior Results by Serving Others.**          She also wrote a great article titled "The CEO of Popeyes on Treating Franchisees as the Most Important Customers.” I love this because there's over 120 state agencies that your team at the State of Arizona Enterprise Technology (ASET) serves - very similar to the franchisee model. How do you treat the agencies as your most important customers throughout the great state of Arizona? And as a follow up - how do you measure that success? What's your measure look like? I'm sure it's a mix of quantitative and qualitative data, but I would love to hear your thoughts.          The CEO of Popeyes on Treating Franchisees as the Most Important Customers JR you're clearly passionate about your work. I love that. How do you not lose site of the passion - and keep the human-centric approach with your team - amongst all the tech talk in AZ and with StateRAMP? I want to open up any questions to the audience for J.R. Please keep in mind that if the question is too specific, it probably won't pass comm/pr media approval.          Thanks again to JR Sloan for coming on TechTables - and the very first Suite Talk Series in 2022. ---------------------- Want to dive deeper? Check out my episode on TechTables - https://www.techtables.com/ And if you're a CIO or technology leader interested in coming on TechTables, shoot me an email at joe@techtables.com Thank you for supporting Levity Media LLC ❤️, a small business growing private and public sector technology communities through fun and engaging conversations with top technology leaders. Learn more about Joe Toste (me) at https://www.techtables.com/about/ See what episodes I'm creating at https://www.techtables.com/

”Bad attitudes are more contagious than the measles.”Friends, this is one of my favorite quotes from this episode with Cheryl Bachelder, former CEO of Popeyes Louisiana Kitchen. Today, we chat all things about attitude, servant leadership, and what it means to be a bold, brave leader in the marketplace.We specifically chat through:

At age 21, Cheryl Bachelder's father took her on business appointments in China, Japan, and Korea after threatening to quit college. Her college education no longer served her interests, and she saw no purpose. Her father's investment changed her life.As CEO, Bachelder led a historic turnaround of AFC Enterprises, the parent of Popeye's Louisiana Restaurants. In ten years, Bachelder increased the stock price sixfold by changing the brand, the culture, and franchisee profits. Then she wrote a book on how she did it, “Dare to Serve: How to Drive Superior Results by Serving Others.”Bachelder never saw the glass ceiling. She never worried about it. She focused on achieving results her entire career. And for that, she was consistently recognized and rewarded.A lifetime student of leadership, she developed an effective leadership recipe. It included: Be daring - Have high aspirationsServant-leadership - Help others be on their purposeAchieve results - Measure the first two on financial resultsThis interview speaks directly to how she made it to the top as a woman executive: her leadership interest and relentless pursuit of bringing everyone along with her to the winner's circle.Lots to learn here for women in business. Even more to learn for all entrepreneurs about growing your business by being a dare to serve leader.

Friends, get your pen and paper out, I promise, you will want to take notes as you listen in to today's guest, Cheryl Bachelder, former CEO of Popeyes Louisiana Kitchen. In today's episode, Cheryl and I chat through many of the topics that professional women like you and me, are thinking about and questioning on a daily basis. Things like:

Cheryl Bachelder decided to go into business after an early setback derailed her potential career in music education. She became President of KFC years later, but a job that started as a major opportunity wound up being a massive failure. How Bachelder learned from her failures and went on to turn Popeyes into one of the biggest success stories of the past decade.

Few leaders have led a corporate turnaround like the one Cheryl Bachelder led at Popeyes Louisiana Kitchen. During her tenure as CEO (2007-2017), Popeyes became one of the industry's top-performing companies. In this episode, she joined Matthew and Vivek to reflect on the leadership lessons she learned in successes and failures, as well as how her Christian faith shaped her model of leadership.Links from this episode:CherylBachelder.comDare to Serve: How to Drive Superior Results by Serving Others (Cheryl Bachelder)@CABachelder (Twitter)Cheryl Bachelder (LinkedIn)Review Leading Forward in Apple Podcasts and let us know what you think of the show.Keep up with the show on social media: Twitter // Facebook // Instagram

Jordan Raynor sits down with Cheryl Bachelder, former CEO of Popeyes, to talk about the life-changing quote that she has thought about every day for years, why she refuses to view her calling as a mother as “higher” than her call as a leader, and how she has learned to embrace her lack of discipline and routine.Links Mentioned:Cheryl BachelderOn Moral BusinessDare to ServeFaith for ExilesRedeeming Your TimeTransfluence

Jeff Gramm is the Founder and Portfolio Manager at Bandera Partners, an investment firm focused on special situation and activist investing. Jeff is also the author of Dear Chairman: Boardroom Battles and the Rise of Shareholder Activism. This episode includes a deep dive into capital allocation, shareholder governance and activist investing. It also recounts great stories from Popeyes, Joint Corp (JYNT), PAR Technology (PAR), Donnelley Financial (DFIN) and Denny's (DENN).   To learn more about Jeff please follow him @jeff_gramm on Twitter. To learn more about Richard or to request a transcript of the podcast please visit www.thinkaen.com.   To order a copy of Jeff's book please use this link here.   Show Notes: (1:08) Background and introduction from Jeff. He talks about Columbia Business School and taking Joel Greenblatt's class. (03:06) Getting an MBA at Columbia and the value investing program. Figuring things out. Mario Gabelli and Seth Klarman. (05:45) Jeff's most difficult classes at Columbia. (06:30) Working at HBV Capital post MBA. Looking at bankruptcies. Denny's investment and filing 13Ds. (10:13) The ‘ins and outs' of filing a 13D. (16:43) Position tracking and Popeyes Investment. How to trim a portfolio holding. Cheryl Bachelder.  (19:36) The Power of Anchoring stock investments. Management's ability to create long-term value. Overcoming mental exercise of looking at portfolio every day. (21:37) JYNT Twitter Spaces with Edwin Dorsey @stockjabber (23:27) DFIN, DENN, JYNT and Popeyes going over the similarities and differences. (25:39) Speaking to other investors about portfolio holdings. Hearing the Bear Cases. (26:47) Investor fatigue on special situations and how it can sometimes create massive opportunities. Discussing 5+ year incremental returns chart posted by Dennis Hong. (30:37) Idea Generation Process and Wishful Thinking versus Fundamental Reality. (33:13) The Benefits and Dangers of speaking to company management. (34:14) Jeff has been on six company board of directors and he gives a brief overview of what it entails. (38:08) Talking about the role of a board of directors. Star Group Investment (SGU) (39:11) Public Company Annual Meetings. What you can learn and how it benefits investors. (41:22) Other Activist Investors. (42:38) Executive Compensation. Jeff delves into his contrarian thoughts. Performance over optics.

Bonus Podcast Recap for Episode 28: Principles of Restaurant Franchising with Cheryl Bachelder. Cheryl's Book - Check it Out https://amzn.to/3zQgUpR Click Here for YouTube Video Link. Cheryl Bachelder is a legend in the Restaurant Franchising Space. She is currently on the Board of Chick-fil-a and US Foods. She has held senior positions at Domino's Pizza and KFC. Most notably, Cheryl was the CEO of Popeyes Louisiana Kitchen where she launched a franchise driven turnaround that drove the stock from $11 to its ultimate sale of $79 in 2017. Enjoy the 4 minute video. Please don't forget to Like, Comment, Subscribe and Share. Full Episode with Show Notes Here. Full Podcast Transcript Here.

Cheryl Bachelder is a legend in the Restaurant Franchising Space. She is currently on the Board of Chick-fil-a and US Foods. She has held senior positions at Domino's Pizza and KFC. Most notably, Cheryl was the CEO of Popeyes Louisiana Kitchen where she launched a franchise driven turnaround that drove the stock from $11 to its ultimate sale of $79 in 2017. Learn Cheryl's background, how she fixed franchisee relations and so much more.   To learn more about Cheryl please visit www.cherylbachelder.com. To learn more about Richard or to request a transcript of the podcast please visit www.thinkaen.com. Amazon Book Link: Dare to Serve Show Notes: (01:50) Cheryl's Background (02:51) First Job at Procter and Gamble (03:31) How Cheryl got her start in the Restaurant Industry (04:45) Domino's Pizza and Tom Monaghan (06:55) Investor Franchisee Due Diligence; Channel Checks (09:07) Yum Brands and Kentucky Fried Chicken, KFC and David Novak (11:21) Joining Popeyes Louisiana Kitchen; Frank Belatti, John Cranor and John Hoffner (15:13) First steps as Popeyes CEO - Building Alignment and Trust + P&L's (17:15) Franchisee Mistakes and taking operating profits from 17% to 24% (22:21) Comparing Dominos, KFC and Popeyes (24:19) Class Action Lawsuits from Franchisees (29:01) Drilling down on Popeyes Franchisees / Taking Franchisee Notes (33:28) Biggest Franchisee Relationship Challenges (35:41) Being a Public Company CEO and Huge Stock Market Win; Near 10 bagger (38:55) Stock Investor Annual Meetings and Quarterly Conference Calls (40:43) Favorite Foods and Answering the Toughest Question (43:12) Cheryl's Book: "Dare to Serve: How to Drive Superior Results by Helping Others" + Turnaround at Popeyes; Link to Book can be found here.

Episode 37: Leaders Build Teams   1. Define Culture BOOK RECOMMENDATION: Dare to Serve, Cheryl Bachelder  Your people need to know exactly where they are going, what the vision is, and how the mission supports that vision. Then you can move to the next part, which is helping people find a place on the team to be effective. The Leader's Guide to Corporate Culture, Harvard Business Review.  - “Culture eats strategy for breakfast.”  Whatever the culture is in your particular circumstance, is going to shape the attitudes and behaviors of all of the people on your team, and even the way that they respond to clients, and anybody else who comes in contact with your company. The way that you understand your company's culture will determine how you communicate that to your people.  Your people are going to interact with you based on the way that you communicate culture to them.  You have to figure out what your focus is as a leader and then bring your people into that culture.    2. Define Roles Your job description in the company and your responsibilities are very different.  How do you help your people understand what their roles and responsibilities are?  Clarity. Your people need to be absolutely clear of what they are supposed to do.  You have to realize that whatever part you play on the team, or in your company, is definitely going to either indirectly or sometimes directly affect the other players on the team.    3. Define Success Cheryl Bachelder says in her book that the work of the leader is to “create a work environment that yields superior results.”  QUESTION: Do you define success for your team in such a way that it is able to be seen at a 30000 foot view and at the same time be able to be taken in with bite-sized amounts? If you are brought into your company as a culture shifter or culture changer, you have to figure out for yourself what success is.  What does success look like for you? What is the win for you? As the leader, you need to define success in your head, then you go back to defining culture.  We are always affecting, changing, and adding to culture.    MO's Final Thoughts: When building a team, you are the one the brings everything together. You're the one that has to make sure that your people have laser focus and clarity. You need to be at all levels of the process. When you are building a team you have to be thinking about culture, roles and success. When you can be very clear about that, your people will be less frustrated. When your people win, they want to do more, and they want to do better. Look at your team and ask yourself, “What is it that I need to do better with my team?” Look at your definition of success and ask, “How close am I to getting this done?”   Amazon Book Links: Dare to Serve, Cheryl Bachelder - https://amzn.to/3D8KMQY 7 Habits of Highly Effective People, Stephen Covey - https://amzn.to/3D4Bc1v    Special thanks to: –––––––––––––––––––––––––––––– Work it out by LiQWYD https://soundcloud.com/liqwyd  Creative Commons — Attribution 3.0 Unported — CC BY 3.0  Free Download / Stream: https://bit.ly/l_work-it-out Music promoted by Audio Library https://youtu.be/erSmdVocHO0 ––––––––––––––––––––––––––––––

In this episode, David sits down with Cheryl Bachelder, Former CEO of Popeyes® Louisiana Kitchen, Inc., Multi-Board Member, and Author, to discuss why leadership should ALWAYS be a burden. Show Notes: http://trustedleadershow.com/ Buy David's NEW Book: https://www.trustedleaderbook.com/

We're celebrating our one-year anniversary with you by taking a look back at some of our favorite clips from our first 62 episodes! We're also celebrating by offering limited edition Strong Women Podcast t-shirts through the month of August. You can find out more at our website, strongwomen.colsoncenter.org.    Strong Women's One-Year Anniversary Show Notes:  Get your Strong Women T-Shirt! https://www.colsoncenter.org/strong-women/  Joni Eareckson Tada: https://www.joniandfriends.org/  Alisa Childers: https://www.alisachilders.com/  “Knowing God” by J.I. Packer: https://www.barnesandnoble.com/w/knowing-god-james-i-packer/1100419270?ean=9780830848614  Kathy Koch: https://celebratekids.com/meet-dr-kathy/  Juli Slattery: https://www.authenticintimacy.com/Juli  Cheryl Bachelder: https://www.cherylbachelder.com/  Women CEOs Speak: https://www.kornferry.com/insights/this-week-in-leadership/women-ceos-speak-international-womens-day-2018  Christiopher West: https://tobinstitute.org/about-the-institute/team-advisors/  Ash Marsh: https://marshcollective.com/team  “Becoming Elisabeth Elliot” by Ellen Vaughn: https://www.barnesandnoble.com/w/becoming-elisabeth-elliot-ellen-vaughn/1137037379?ean=9781535910934  “7 Women” by Erin Metaxes: https://www.barnesandnoble.com/w/seven-women-eric-metaxas/1120808743?ean=9780718088132  K.B. Hoyle: http://www.kbhoyle.com/  Wilberforce Weekend Online: https://wilberforceweekend.org/  Join Strong Women on Social Media: https://linktr.ee/strongwomencc  Erin and her husband, Brett, run Maven which “exists to help the next generation know truth, pursue goodness, and create beauty, all for the cause of Christ.” Check out more about Maven here: https://maventruth.com/   The Strong Women Podcast is a product of the Colson Center which equips Christians to live out their faith with clarity, confidence, and courage in this cultural moment. Through commentaries, podcasts, videos, and more, we help Christians better understand what's happening in the world, and champion what is true and good wherever God has called them.  Learn more about the Colson Center here: https://www.colsoncenter.org/   Visit our website and sign up for our email list so that you can stay up to date on what we are doing here and also receive our monthly book list: https://www.colsoncenter.org/strong-women 

We're celebrating our one-year anniversary with you by taking a look back at some of our favorite clips from our first 62 episodes! We're also celebrating by offering limited edition Strong Women Podcast t-shirts through the month of August. You can find out more at our website, strongwomen.colsoncenter.org.    Strong Women's One-Year Anniversary Show Notes:  Get your Strong Women T-Shirt! https://www.colsoncenter.org/strong-women/  Joni Eareckson Tada: https://www.joniandfriends.org/  Alisa Childers: https://www.alisachilders.com/  “Knowing God” by J.I. Packer: https://www.barnesandnoble.com/w/knowing-god-james-i-packer/1100419270?ean=9780830848614  Kathy Koch: https://celebratekids.com/meet-dr-kathy/  Juli Slattery: https://www.authenticintimacy.com/Juli  Cheryl Bachelder: https://www.cherylbachelder.com/  Women CEOs Speak: https://www.kornferry.com/insights/this-week-in-leadership/women-ceos-speak-international-womens-day-2018  Christiopher West: https://tobinstitute.org/about-the-institute/team-advisors/  Ash Marsh: https://marshcollective.com/team  “Becoming Elisabeth Elliot” by Ellen Vaughn: https://www.barnesandnoble.com/w/becoming-elisabeth-elliot-ellen-vaughn/1137037379?ean=9781535910934  “7 Women” by Erin Metaxes: https://www.barnesandnoble.com/w/seven-women-eric-metaxas/1120808743?ean=9780718088132  K.B. Hoyle: http://www.kbhoyle.com/  Wilberforce Weekend Online: https://wilberforceweekend.org/  Join Strong Women on Social Media: https://linktr.ee/strongwomencc  Erin and her husband, Brett, run Maven which “exists to help the next generation know truth, pursue goodness, and create beauty, all for the cause of Christ.” Check out more about Maven here: https://maventruth.com/   The Strong Women Podcast is a product of the Colson Center which equips Christians to live out their faith with clarity, confidence, and courage in this cultural moment. Through commentaries, podcasts, videos, and more, we help Christians better understand what's happening in the world, and champion what is true and good wherever God has called them.  Learn more about the Colson Center here: https://www.colsoncenter.org/   Visit our website and sign up for our email list so that you can stay up to date on what we are doing here and also receive our monthly book list: https://www.colsoncenter.org/strong-women 

Episode 31: Leaders Change the Climate   “If given a choice between taking over for a good or bad outfit, I will choose the bad outfit every time. They will have nowhere to go but up.” Hal Moore   1. Leaders Don't Wait for Permission In the context of changing the climate of an organization, or team, the leader never waits for permission to do so.   Leaders have to have a kind of self-confidence. They are looking for ways to push the team to higher limits, and risk breaking something in the process.  When you look for somebody who is permission driven, you are going to find a person that ends up saying “NO” to some of the greatest ideas that could potentially change the direction of the team. “It is easier to ask for forgiveness than it is to ask for permission.” In the context of leadership, this is actually a good trait to have. If everybody already knew where they were going and how to get there, there would be no need for you.    2. Leaders Don't Put Themselves First BOOK: Leaders Eat Last by Simon Sinek  “Officers Eat Last” is a phrase used by the U.S. Marines that effectively means servant leadership.  "The buck stops here" - a phrase that was popularized by U.S. President Harry S. Truman, refers to the notion that the President has to make the decisions and accept the ultimate responsibility for those decisions. “Leaders eat last” and “the buck stops here” are two parts of the same principle, which is the responsibility of the leader.  QUESTION: Are you making sure the people you lead have the things they need (time, resources, etc.) to get the job done? Being a leader means serving more than others, and out-serving your people no matter what. BOOK: Dare to Serve, Cheryl Bachelder    3. Leaders Don't Take Others for Granted You have to get very familiar with, and live out the phrase “got your back.”  You always have to be looking out for your people.   If you find yourself in a position where you are wondering why nobody has your back, the answer is, because you never truly had theirs. If you want to climb in leadership, the higher you climb, the more you have to focus on others.  Just because you are in the position, does not mean that you are a leader.  Positional leadership is the lowest form of leadership.  BOOK: The 5 Levels of Leadership, John Maxwell When you are brought on by a company, or put in place by an organization, there is an informal process that each leader undergoes.  Within the first several weeks, your people are going to judge you and decide whether or not you are worthy to be trusted, and worthy to be followed.   You have to prove yourself by the way that you look, act, and make decisions.  You have to have all three.   It's not enough to keep the ship going, you have to make it better, faster, and more impactful.    MO's Final Thoughts Your least busy day on the job will be your first day.   You have to notice things that others do not, and you have to stay longer and later than anybody else on your team.   To get results, you have to put in the time.   Take initiative, and support your team and change the climate.   Trust is never further away than the time you are willing to put into it.  Take the time to build relationships, and put in the hard work.    Amazon Book Links: Leaders Eat Last, Simon Sinek - https://amzn.to/36Nes7Q  Dare to Serve, Cheryl Bacheldor - https://amzn.to/3oRfmpR  The 5 Levels of Leadership, John Maxwell - https://amzn.to/2YMuoTs    Special thanks to: –––––––––––––––––––––––––––––– Work it out by LiQWYD https://soundcloud.com/liqwyd  Creative Commons — Attribution 3.0 Unported — CC BY 3.0  Free Download / Stream: https://bit.ly/l_work-it-out Music promoted by Audio Library https://youtu.be/erSmdVocHO0 ––––––––––––––––––––––––––––––

Jane talks about:·       Lessons she learned from her Dad·       Talks about her time on Undercover Boss·       The importance to taking caring for your people The person who has influenced Jane the most in the past year:·       Chick fil a – They are the best out there in Customer Service.·       Dare to Serve by Cheryl Bachelder: https://amzn.to/3pwKLzP·       Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customers Service is Alive by Charles Ryan Minton: https://amzn.to/3ipENze Her note to all customer service professionals:“Be Kind, because we have no idea what's going on in people's lives, and try to make someone else's life a little better…” Love Kindness: http://www.reebavenuecenter.org/love-kindness/Transcript:https://press1fornick.com/jane-grote-abell/ JOIN THE PRESS 1 FOR NICK COMMUNITY:LinkedInWebsiteConnect with NickBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here This podcast is under the umbrella of CX of M Radio SUPPORT:Want to support this show? Click here to buy me a coffee SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here

In this episode, Robb talks with Author Cheryl Bachelder about servant leadership, the premise of her book 'Dare to Serve' which addresses the question, "How do you transform an ailing company into an industry darling?"

Cheryl A. Bachelder is a passionate restaurant industry executive and former CEO of Popeyes® Louisiana Kitchen, Inc. Cheryl is known for her crisp strategic thinking, franchisee-focused approach, superior financial performance and the development of outstanding leaders and teams. Ms. Bachelder holds a Bachelor of Science degree in Business Administration, and a Masters of Business Administration in Finance and Marketing, from the Kelley School of Business at Indiana University. She has been married for over 35 years to Chris Bachelder and they have three grown daughters.

Listen in as Women in the Academy and Professions director Karen Guzmán interviews business leader Cheryl Bachelder in this special edition podcast from our Dear Mentor LIVE series. Cheryl Bachelder is the former CEO of Popeyes Louisiana Kitchen, Inc., a multibillion-dollar chain of more than 2,600 restaurants around the world. She has been profiled in the Wall Street Journal, been featured on Mad Money, and received top industry awards. She had prior leadership positions at Yum! Brands, Domino's Pizza, RJR Nabisco, the Gillette Company, and Procter & Gamble. Today, Cheryl serves on a number of boards including the CEO Forum, an organization that encourages and disciples Christian CEOs and senior leaders. Cheryl holds a Bachelor’s and Master's of Business Administration degree from the Kelley School of Business at Indiana University. For show notes or more information please visit our article at The Well. For more information on the Dear Mentor series, please visit http://thewell.intervarsity.org/dear-mentor. If you'd like to support the work of InterVarsity's Women in the Academy and Professions, including future podcasts such as this episode, you can do so at givetoiv.org/wap. Thank you for listening!

Episode 14: Effective Leaders Rise to the Challenge Effective leaders rise to the challenge. They love the challenge. They take on the challenge.    1. Effective Leaders Anticipate Problems Anybody can see a problem once it is there. Leaders anticipate problems before they come.  If you do not like problems, then you are in the wrong business. Leadership is about problems. It’s about tackling the hard things. That's what leaders do... we solve problems.  By anticipating these problems, you will put your people in the best position to make correct directional decisions.  “If you are asking the wrong questions you will be solving the wrong problems”. Patrick Lencioni Failing Forward, John Maxwell. It’s not, you win some and you lose some. John Maxwell says, “You win some and you learn some.” QUESTION 1: Are you asking questions as a leader?  “To paraphrase Peter Drucker, effective people are not problem-minded; they’re opportunity-minded.” ~Steven Covey QUESTION 2: Are you giving your leaders and opportunity? Are you putting them in the right position to win? Attitude is Everything, Jeff Keller When we have the right attitude, we may not be completely ready, but we will be resilient.   2. Effective Leaders Accept Reality Andy Stanley - Picking up the rock and looking at all of the squiggly things. Then, having the sense not to put that rock back down and forget all about it. The first thing is to realize that it's okay to feel like everything is gross and nasty and unfixable. But if you are a leader, at some point, and relatively quick, you need to change that thought process and start helping your team provide solutions for what is in front of you and what is in front of them.  BOOK RECOMMENDATION: Eat That Frog, Brian Tracy   Procrastination - Let's face it, when it comes to stuff that we don't want to deal with, we are really good at procrastinating. So, you just need to get started. QUESTION 3: What are the gross, nasty and tough things you have to deal with that you have been procrastinating on.  “There is only one way to eat an elephant: a bite at a time.” - Desmond Tutu The problem with most people is they try to tackle the entire problem all at once. We need to break it down into small pieces and tackle the problem one part at a time. “If the team is not working on the real problems, they often make up work to justify their existence.” - Cheryl Bachelder   3. Effective Leaders Apply the Big Picture This is where leaders really have a chance to separate themselves from the pack. Meaning, you need to learn what it means to view your team in your situation from a higher altitude.    Thirty Thousand Foot View: Leaders have a keen ability to see both what is going on, on the ground, and from a higher level. They have thought things out, and have a better sense of what is to come, based on what they have already seen. This is where experience and intuition come into play.  “When we are not engaged in thinking about some definite problem we usually spend about 95% of our time thinking about ourselves.” - Dale Carnegie, How to Win Friends and Influence People It's impossible to think about yourself, and your people at the same time.  QUESTION 4: What is best for your team?    MO’S FINAL THOUGHTS: If you are not waking up every day and understanding that leading your people is a privilege and that you should be thinking about how to serve them,  then I would really encourage you to ask yourself, “What can I do for my leaders today?”  They are looking to you. They are looking towards effective leadership.  You need to be putting more and more time in every day to understand what it means for you to be an effective leader.  Amazon Book Links: Eat That Frog, Brian Tracy   How to Win Friends and Influence People, Dale Carnegie Failing Forward, John Maxwell Attitude is Everything, Jeff Keller   Special thanks to: –––––––––––––––––––––––––––––– Work it out by LiQWYD https://soundcloud.com/liqwyd  Creative Commons — Attribution 3.0 Unported — CC BY 3.0  Free Download / Stream: https://bit.ly/l_work-it-out Music promoted by Audio Library https://youtu.be/erSmdVocHO0 ––––––––––––––––––––––––––––––

When Cheryl Bachelder took the helm at Popeyes Louisiana Kitchen, sales and profits were declining and shareholders and franchisees were unhappy. But during the nearly 10 years of Cheryl’s leadership, Popeyes stock moved from $11 in 2007 to a remarkable $79 at the time of its 2017 sale to Restaurant Brands International. So what's the secret ingredient to Popeyes turnaround? Cheryl joined us today to share how her unique strategy of servant leadership proved to be a recipe for success.

As you look to the new year, are there things you want to accomplish? If you’re like us, then you can feel overwhelmed by the opportunities for growth and self-improvement! Cheryl Bachelder leads us through how to find our mission statement, and set the right goals to support it!   Setting the Right Goals for 2021 Show Notes: “Dare to Serve: How to Drive Superior Results by Serving Others” by Cheryl Bachelder: https://www.amazon.com/Dare-Serve-Superior-Results-Serving/dp/1626562350 “Your Work Matters to God” by Doug Sherman: https://www.amazon.com/Your-Work-Matters-Doug-Sherman/dp/0891093729/ref=sr_1_1?crid=1WYAEQ25V56N&dchild=1&keywords=your+work+matters+to+god&qid=1609247306&s=books&sprefix=your+work+matters+to%2Cstripbooks%2C225&sr=1-1 “The Practice of the Presence of God” by Brother Lawrence: https://www.amazon.com/Practice-Presence-God-Brother-Lawrence/dp/1614279683 “Cultivate What Matters” Journal: https://cultivatewhatmatters.com/collections/journals Camino de Santiago Virtual Challenge: https://www.theconqueror.events/camino/ “Live Not by Lies” by Rod Dreher: https://www.amazon.com/Live-Not-Lies-Christian-Dissidents/dp/0593087399 “Becoming Elisabeth Elliot” by Ellen Vaughn: https://www.amazon.com/Becoming-Elisabeth-Elliot-Ellen-Vaughn/dp/1535910933/ref=sr_1_1?dchild=1&keywords=Elisabeth+Elliot+story&qid=1609215050&s=books&sr=1-1 “The Father’s Tale: A Novel” by Michael O’Brien: https://www.amazon.com/Fathers-Tale-Novel-Michael-OBrien/dp/089870815X “Prodigals and Those Who Love Them” by Ruth Bell Graham: https://www.amazon.com/Prodigals-Those-Love-Them-Encouragement/dp/0801071550 “The Princess and the Goblin” by George MacDonald: https://www.amazon.com/Princess-Goblin-George-MacDonald-Illustrated/dp/1520869452/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1609214882&sr=1-2 “Being Mortal” by Atul Gawande: https://www.amazon.com/Prodigals-Those-Love-Them-Encouragement/dp/0801071550 “Grant and Lee” by J.F.C. Fuller: https://www.amazon.com/Grant-Lee-Study-Personality-Generalship/dp/0253202884 “Letters to a Diminished Church” by Dorothy Sayers: https://www.amazon.com/Letters-Diminished-Church-Passionate-Arguments/dp/0849945267   Erin and her husband, Brett, run Maven which “exists to help the next generation know truth, pursue goodness, and create beauty, all for the cause of Christ.” Check out more about Maven here: https://maventruth.com/ The Strong Women Podcast is a product of the Colson Center which equips Christians to live out their faith with clarity, confidence, and courage in this cultural moment. Through commentaries, podcasts, videos, and more, we help Christians better understand what’s happening in the world, and champion what is true and good wherever God has called them. Learn more about the Colson Center here: https://www.colsoncenter.org/ Visit our website and sign up for our email list so that you can stay up to date on what we are doing here: https://www.colsoncenter.org/strong-women    

As you look to the new year, are there things you want to accomplish? If you’re like us, then you can feel overwhelmed by the opportunities for growth and self-improvement! Cheryl Bachelder leads us through how to find our mission statement, and set the right goals to support it!   Setting the Right Goals for 2021 Show Notes: “Dare to Serve: How to Drive Superior Results by Serving Others” by Cheryl Bachelder: https://www.amazon.com/Dare-Serve-Superior-Results-Serving/dp/1626562350 “Your Work Matters to God” by Doug Sherman: https://www.amazon.com/Your-Work-Matters-Doug-Sherman/dp/0891093729/ref=sr_1_1?crid=1WYAEQ25V56N&dchild=1&keywords=your+work+matters+to+god&qid=1609247306&s=books&sprefix=your+work+matters+to%2Cstripbooks%2C225&sr=1-1 “The Practice of the Presence of God” by Brother Lawrence: https://www.amazon.com/Practice-Presence-God-Brother-Lawrence/dp/1614279683 “Cultivate What Matters” Journal: https://cultivatewhatmatters.com/collections/journals Camino de Santiago Virtual Challenge: https://www.theconqueror.events/camino/ “Live Not by Lies” by Rod Dreher: https://www.amazon.com/Live-Not-Lies-Christian-Dissidents/dp/0593087399 “Becoming Elisabeth Elliot” by Ellen Vaughn: https://www.amazon.com/Becoming-Elisabeth-Elliot-Ellen-Vaughn/dp/1535910933/ref=sr_1_1?dchild=1&keywords=Elisabeth+Elliot+story&qid=1609215050&s=books&sr=1-1 “The Father’s Tale: A Novel” by Michael O’Brien: https://www.amazon.com/Fathers-Tale-Novel-Michael-OBrien/dp/089870815X “Prodigals and Those Who Love Them” by Ruth Bell Graham: https://www.amazon.com/Prodigals-Those-Love-Them-Encouragement/dp/0801071550 “The Princess and the Goblin” by George MacDonald: https://www.amazon.com/Princess-Goblin-George-MacDonald-Illustrated/dp/1520869452/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1609214882&sr=1-2 “Being Mortal” by Atul Gawande: https://www.amazon.com/Prodigals-Those-Love-Them-Encouragement/dp/0801071550 “Grant and Lee” by J.F.C. Fuller: https://www.amazon.com/Grant-Lee-Study-Personality-Generalship/dp/0253202884 “Letters to a Diminished Church” by Dorothy Sayers: https://www.amazon.com/Letters-Diminished-Church-Passionate-Arguments/dp/0849945267   Erin and her husband, Brett, run Maven which “exists to help the next generation know truth, pursue goodness, and create beauty, all for the cause of Christ.” Check out more about Maven here: https://maventruth.com/ The Strong Women Podcast is a product of the Colson Center which equips Christians to live out their faith with clarity, confidence, and courage in this cultural moment. Through commentaries, podcasts, videos, and more, we help Christians better understand what’s happening in the world, and champion what is true and good wherever God has called them. Learn more about the Colson Center here: https://www.colsoncenter.org/ Visit our website and sign up for our email list so that you can stay up to date on what we are doing here: https://www.colsoncenter.org/strong-women    

Cheryl Bachelder is a passionate restaurant industry executive and former CEO of Popeyes® Louisiana Kitchen, where she established a ‘Road Map for Results' framework which led to a phenomenal improvement in their restaurant and share performance. In 2014, She was certified as an NACD Board Leadership Fellow and has served on several boards of directors, including for Popeyes® Louisiana Kitchen, Pier 1 Imports and the International Franchise Association. Cheryl has won many accolades over the course of her career and has been profiled in the Wall Street Journal and the New York Times in addition to being recognized as “Leader of the Year” by the Women's Foodservice Forum, and receiving the Silver Plate Award from the International Foodservice Manufacturers Association.   Cheryl joins me today to discuss her approach to leadership and why she favors the servant leadership model to bring out the best in both people and organizations. She shares the experiences that fostered her sense of independence and ingenuity and the lessons she learned from her father about acting with integrity as a business leader. Cheryl also elaborates on the ‘Lead from the Heart' program she instigated and how that values-based leadership approach helped educate leaders at Popeyes® Louisiana Kitchen on the importance of holistic leadership.   “The best mentor is a journal book - you will have many opportunities to witness good leadership and bad leadership so take notes, remember what you heard, and learn, because you are forging your leadership approach.” - Cheryl Bachelder   This week on The Wow Factor: Cheryl's college experience and why it brought her closer to her wider family Why she pivoted in her career choices and how that changed her life Why her Dad became her most important mentor The two halves to her career and why she made a switch after having her children The concepts of value-based leadership and what that looked like at Domino's Pizza Why she retired, then came back out of retirement again to be the CEO of Popeyes® Louisiana Kitchen The importance of leaders understanding how to inspire and serve their team Why Cheryl was inspired to write her book and why she organized it into three distinct categories How Cheryl came to serve on the board of Chick-fil-A and her continued love of mentoring future leaders   Cheryl Bachelder's Words of Wisdom: Leaders need to anticipate how the people impacted by a decision will feel and filter ideas through the lens of understanding how to set someone up to achieve success.   Connect with Cheryl Bachelder: Dare to Serve: How to Drive Superior Results by Serving Others by Cheryl Bachelder Cheryl Bachelder Website Cheryl Bachelder on Facebook Cheryl Bachelder on Instagram Cheryl Bachelder on Twitter   Connect with The WOW Factor: Words of Wisdom Website I Like Giving: The Transforming Power of a Generous Life by Brad Forsma LinkedIn Instagram Facebook Twitter        

Podcast Name: Practicing the Art of Faithful PresenceEpisode 24: Cheryl Bachelder – A CEO whose Recipe for Success is Serving OthersIn this episode, podcast host Dr. David Wright speaks with Cheryl Bachelder, a restaurant industry executive and former CEO of Popeyes Louisiana Kitchen, Inc.At the outset, Cheryl explains the story of how she became the CEO of Popeye’s Louisiana Chicken. As a member of the board of directors for Popeye’s, she was serving on the search committee to replace a recently departed CEO. After offering the job to two executives who declined, Cheryl’s fellow board members ask her to fill the role.She notes the significance of this by explaining that she was fired as the CEO of Kentucky Fried Chicken. She suspected she would never be a CEO again. But the lessons learned from that failure produced the confidence needed to approach the role of CEO at Popeye’s in a very different manner. During her 10 years as CEO of Popeye’s, the restaurant was rebranded and resurrected from a tired organization with many unhappy employees to one of remarkable success. Profits doubled, 1,000 new restaurants were built and market share grew 75% making Popeye’s a fierce competitor in the quick-service restaurant market.Cheryl shares her faith story which includes an incredible heritage of faith among her family. She tells of becoming a Christian at age 13, but also realizes that the journey as a Christian is one of continual learning and growing. She remarks that she is a very different kind of Christian today than she was when she was 13, or 22 or 42. It is a continuous journey of becoming more obedient to Christ.Returning to the workplace, Chery talks about what it was like to lead as one of the few, or only, women at the executive leadership level. In addition, she felt called to be in the secular workplace. “I felt it was my call to be on the mission field of the marketplace – not to pass out information about Christianity, but to live in a fashion that would draw curiosity toward the Christian faith.” She speaks about her motivation for writing her book, “Dare to Serve” which provides a case study for how servant leadership can drive successful results. Many authors have written about servant leadership, but she wanted to write a book that explained how it was lived out – and worked.In closing, Cheryl provides thoughts about the election (as this podcast was recorded the day before American voted), advice for young women leaders, and she answered the question of how best to nurture your hope and optimism for the future within the world today.Learn more about Cheryl Bachelder. Learn more about Practicing the Art of Faithful Presence.Learn more about host David Wright.

Cheryl A. Bachelder is a passionate restaurant industry executive and former CEO of Popeyes® Louisiana Kitchen, Inc. Cheryl is known for her crisp strategic thinking, franchisee-focused approach, superior financial performance and the development of outstanding leaders and teams. Cheryl joined Popeyes, Louisiana Kitchen, Inc., in November 2007, after serving as an active member of the Board for a year. She brought more than 35 years of experience in brand building, operations, and public-company management at companies like Yum Brands, Domino’s Pizza, RJR Nabisco, The Gillette Company, and The Procter & Gamble Company. At Popeyes, Cheryl promptly established a Road Map for Results. This strategic framework led to market share gains of eight points, improved guest ratings, and increased restaurant margins (400 basis points in seven years). The improvement in restaurant performance led franchisees to remodel the system and accelerate new unit growth both in the U.S. and abroad. In eight years, the enterprise market cap grew from less than $300 million to over $1.3 billion. At fiscal year-end 2015, Popeyes’ system-wide revenues were $3.1 billion. These revenues were generated by over 2,539 restaurants operated by 360 franchisees and more than 60,000 restaurant employees in the United States, three territories, and 27 foreign countries. Ms. Bachelder created a culture based on the Popeyes Purpose: to inspire servant leaders to achieve superior results. This purpose was expressed in the six principles of how they worked together. The Popeyes team focus was to serve the franchise owners well; together they pursued a bold ambition for the enterprise. This produced exceptional performance results. In March 2015, Ms. Bachelder published a book chronicling the tenets of the Popeyes turnaround, entitled Dare to Serve, Second Edition – How to drive superior results by serving others. Ms. Bachelder has served on the board of directors for Popeyes Louisiana Kitchen, Inc., since 2006; board of directors for Pier 1 Imports, Inc., since 2012; the advisory board of Agile Pursuits Franchising, Inc., a wholly owned subsidiary of Procter & Gamble, since 2009; and the International Franchise Association since February 2015. She also served on the board of directors for True Value Company from 2007 – 2012 and on the board of the National Restaurant Association May 2009 – 2012. In November 2014, Cheryl was certified as an NACD Board Leadership Fellow. Prior to serving as Popeyes CEO, Ms. Bachelder revitalized brand performance in both retail and consumer goods companies. She was president and chief concept officer for KFC Corporate (2001-2003), creating growth plans for the U.S. business in collaboration with the franchise owners. From 1995 – 2000, Ms. Bachelder served as vice president of marketing and product development for Domino’s Pizza, Inc. She was the brand architect responsible for contemporizing the restaurant chain’s image and launching the innovative Heatwave bag which improved product quality and drove strong same-store sales growth for five consecutive years across 5,400 units. Prior to her restaurant experience, Ms. Bachelder served as general manager of the LifeSavers Division of RJR Nabisco. Her early career years included brand management roles at The Gillette Company and The Procter & Gamble Company. In September 2015, Cheryl was awarded The Norman Brinker Award from Nation’s Restaurant News. She has been profiled in the Wall Street Journal and the New York Times, and was named by CNBC’s Jim Cramer as one of his “21 Bankable CEOs” for 2014. In 2012, she was recognized as “Leader of the Year” by the Women’s Foodservice Forum, and received the Silver Plate Award from the International Foodservice Manufacturers Association. Ms. Bachelder holds a Bachelor of Science degree in Business Administration, and a Masters of Business Administration in Finance and Marketing, from the Kelley School of Business at Indiana University. She has been married for over 35 years to Chris Bachelder and they have three grown daughters. On this episode, we discuss her incredible father, Daddy Max, her family’s dinner conversations that contributed to her and all of her siblings being CEOs, the impact of her faith on her leadership, her journey being a female executive, how she integrated life as a business leader with family, how she turned Popeyes around by leading differently, and much more.  Visit https://www.calwalters.me/ for show notes.  

The CEO of Popeyes Louisiana Kitchen, Cheryl Bachelder shares her thoughts on leading well in the business world, servant leadership, and making life decisions that foster selflessness.  Find out more about Cheryl at: https://workmatters.org Check out Cheryl's book "Dare to Serve" here: https://www.amazon.com/Dare-Serve-Superior-Results-Serving/dp/1626562350 "Gentle and Lowly": https://www.amazon.com/Gentle-Lowly-Christ-Sinners-Sufferers/dp/1433566133/ref=sr_1_1?crid=2RJ6YW5WALVIX&dchild=1&keywords=gentle+and+lowly+the+heart+of+christ+for+sinners+and+sufferers&qid=1599944257&sprefix=Gentle+and+Lowly+%2Caps%2C226&sr=8-1  Connect with Erin at Maven: https://maventruth.com/  Vist our website: https://www.colsoncenter.org/strong-women/  Find out more about the Colson Center: https://www.colsoncenter.org/ 

The CEO of Popeyes Louisiana Kitchen, Cheryl Bachelder shares her thoughts on leading well in the business world, servant leadership, and making life decisions that foster selflessness.  Find out more about Cheryl at: https://workmatters.org Check out Cheryl's book "Dare to Serve" here: https://www.amazon.com/Dare-Serve-Superior-Results-Serving/dp/1626562350 "Gentle and Lowly": https://www.amazon.com/Gentle-Lowly-Christ-Sinners-Sufferers/dp/1433566133/ref=sr_1_1?crid=2RJ6YW5WALVIX&dchild=1&keywords=gentle+and+lowly+the+heart+of+christ+for+sinners+and+sufferers&qid=1599944257&sprefix=Gentle+and+Lowly+%2Caps%2C226&sr=8-1  Connect with Erin at Maven: https://maventruth.com/  Vist our website: https://www.colsoncenter.org/strong-women/  Find out more about the Colson Center: https://www.colsoncenter.org/ 

Embracing a mindset of serving others before ourselves seems easy on paper, yet those who try often learn that embracing these principles is no easy task. When we do work toward listening before speaking, meeting our team where they are at, and constantly looking for who we should serve, the results speak for themselves.   We sit down with Cheryl Bachelder, BS'78, MBA'78, the former CEO of Popeyes Louisiana Kitchen, Inc. and author of "Dare to Serve: How to Drive Superior Results by Serving Others." Today she serves as a director for Chick Fil A and US Foods Holding Co. On this episode, Bachelder shares the importance of embracing a leadership style focused on uplifting those around us before we lift up ourselves. ---- Do you have a question? Looking to get help on a business decision? Know a great guest for our show? Email roipod@iupui.edu so we can help your organization make better business decisions. ---- Ready to take your next step? Check out if a Kelley MBA is right for you: https://bit.ly/35cLVqy

Serving performs. In this episode, Richard talks servant leadership, the challenges women leaders face, and weathering the pandemic with Cheryl Bachelder, former CEO of Popeye's Louisiana Kitchen, Inc. Bachelder has also held leadership positions at Yum! Brands, Domino's Pizza, RJR Nabisco, the Gillette Company, and Procter & Gamble. Today, she serves on boards, mentors CEOs, and invests in philanthropy. DONATE: If you have enjoyed this podcast and want to support what we do, click here. RESOURCES MENTIONED IN THIS EPISODE: “Dare to Serve: How to Drive Superior Results by Serving Others” by Cheryl Bachelder. Buy it here. “Good to Great: Why Some Companies Make the Leap and Others Don't” by Jim Collins. Buy it here. CONNECT: Follow Richard on Twitter. Follow Richard on Facebook. Read Richard's latest blog posts at www.richardblackaby.com. Follow BMI on YouTube. Send questions to podcast@blackaby.org.

"Success doesn't teach you much, but a good failure will set you straight." Cheryl Bachelder is the former CEO of Popeyes Louisiana Kitchen and serves on the boards of Chick-fil-A, US Foods, and Pier 1. During a decade leading Popeye’s, Cheryl revitalized Popeyes into one of America’s top fast-food brands - with more than 10 straight years of growth. She previously held executive-level positions at Domino's and KFC. Cheryl started her career in a number of brand management positions at Nabisco, Gillette, and of course P&G. Cheryl shares her thoughts on servant leadership - which she literally wrote a book on: “Dare to Serve: How To Drive Superior Results While Serving Others.” Through deeply personal stories of work and family - Cheryl shares stories not just about winning - but the importance of learning from failures. Learn more: https://www.pgalums.com/

Bottom Line Faith is the program that bridges the gap between faith and business. Today's show features Cheryl Bachelder, former CEO of Popeyes Louisiana Kitchen. bottomlinefaith.org

Cheryl Bachelder is the former CEO of Popeyes® Louisiana Kitchen, Inc and passionate restaurant industry executive. She's known for strategic thinking, superior financial performance, and development of outstanding teams. Cheryl joined Clay for a conversation on leadership during COVID-19. (This conversation is an excerpt from our recent Buckhead Business Breakfast.)

Cheryl is the former CEO at Popeye's; current director of Pier 1 Imports, US Foods Holding Corp and Chick Fil-A; author of Dare to Serve; and president of Serving Performers. Join us for a conversation about how important it is for leaders to be honest, open, and always learning with their team in these trying times. 

Cheryl Bachelder, one of Age Age's inaugural Women to Watch, discusses how she went from marketing to general management and the advice she has for leaders during the coronavirus pandemic.

In this episode of the Booster Leader Podcast, we're featuring a phenomenal leadership talk from Cheryl Bachelder, former CEO of Popeyes. From 2007 to 2018 Cheryl led the organization in a legendary turnaround, which is chronicled in her book Dare to Serve: How to Drive Superior Results by Serving Others. In 2018 INC. Magazine voted her the best CEO in the world. In this talk, Cheryl shares with us how to be mentally/emotionally healthy, reduce hurry, and strengthen our relationships.  SHOW SPONSOR: Booster is a school fundraising company on a mission to change the world. Home to game-changing offerings like Boosterthon and Booster Spirit Wear, we're reinventing the fundraising industry. Visit ChooseBooster.com to learn more. Please rate this show and leave a review in your podcasting app. It'll help more people find the show! And if you have any ideas or feedback,  send us an email to podcast@boosterthon.com!

Former CEO, Popeyes® Louisiana Kitchen, Inc. Director at Pier 1 Imports, Inc. Director at US Foods Holding Corp. Director at Chick-Fil-A, Inc. Author, Dare to Serve: How to drive superior results by serving others Cheryl Bachelder is a passionate, purpose-led business leader -- the former CEO of Popeyes® Louisiana Kitchen, Inc. Cheryl is known for her crisp strategic thinking, a franchisee-focused approach, and superior financial performance.  Guided by the servant leadership thinking of Robert Greenleaf, she believes highly caring, collaborative leaders with big ambitions for the enterprise, not themselves, generate the conditions for people to perform their best work. Cheryl served as CEO of Popeyes® Louisiana Kitchen, Inc., a NASDAQ traded company with over 2,600 restaurants in 26 countries, from 2007 to 2017. The story of Popeyes success is chronicled in her book, Dare to Serve: How to drive superior results by serving others. During her tenure, Popeyes’ stock price grew from $11 to $61, at which time the board sold the company to Restaurant Brands International Inc. for $1.8 billion dollars or $79 per share in March, 2017. Cheryl’s earlier career included brand leadership roles at Yum Brands, Domino’s Pizza, RJR Nabisco, The Gillette Company and Procter & Gamble.   Cheryl serves as a director on the boards of Pier 1 Imports, Inc. (PIR), US Foods Holding Corp. (USFD), and Chick-Fil-A, Inc. She sits on the advisory board of Procter & Gamble’s franchising venture, Tide Dry Cleaners. She is a board member of CEO Forum, an organization that encourages and develops leadership capability in CEOs and senior executives. Cheryl holds a Bachelor’s and Masters of Business Administration degree from the Kelley School of Business at Indiana University. She is married 38 years to Chris Bachelder and they have three grown daughters, two terrific son-in-laws, and four handsome grandsons. Cheryl and Chris reside in Atlanta, Georgia and attend Buckhead Church. They are avid learners, fans of the classical education movement, and can always be found reading a good book! Website: Serving Performs at www.cherylbachelder.com

In this episode, we're airing a Boost Leadership talk from Jeff Henderson. Jeff is an entrepreneur, speaker, pastor, and business leader. He was recently named by Forbes Magazine as one of 20 speakers you shouldn’t miss. Prior to working as a pastor for North Point Ministries, Jeff started his career in marketing with the Atlanta Braves, Callaway Gardens, Lake Lanier Islands, and Chick-fil-A. He's also the author of Know What You're For: A Growth Strategy for Work, an Even Better Strategy for Life.  If you're a fan of this podcast, please do us a favor and give us a rating and leave a review. It'll help more people find the show. And if you have any ideas or feedback, send them to podcast@boosterthon.com.  SHOW SPONSORS: Booster is a school fundraising company on a mission to change the world. Home to game-changing offerings like Boosterthon and Booster Spirit Wear, we're reinventing the fundraising industry. Visit ChooseBooster.com to learn more. Boost Leadership is a monthly gathering featuring an inspiring leadership talk, conversation, as well as free breakfast. We host the event at the Booster home office in Atlanta on the first Friday of every month. If you live in the Atlanta area, we invite you to come check it out! Our next Boost Leadership event is on Friday, March 6, from 7:30am-9am and will feature a talk from Cheryl Bachelder, the former CEO of Popeyes and author of Dare to Serve. Click here to RSVP!

As a business leader, I have hungered for wisdom in many circumstances. Proverbs provides it. Dan and Drew bring to life this ageless guide and how you can lead conscientiously and courageously so that your company can flourish and perform. Take it with you to work! - Cheryl Bachelder, Former CEO of Popeyes Louisiana Kitchen, Board Member at Pier One, Chick-fil-A, and Procter & Gamble, and author of Dare to Serve Through their own entrepreneurial ventures, and in their work helping thousands of business leaders grow--personally and professionally, Dan and Drew help you: -Understand timeless leadership principles of Proverbs with application for today -Gain clarity on how to make wise decisions -Accelerate business growth and remove needless limitations -Become a better leader of yourself, your business, your employees, and your community

We are all involved with leadership. From the White House to our house, leaders impact our lives. The boardroom is no different -- you're setting the tone for an entire organization.  What kind of a leader are YOU?   In today's episode, we'll unpack the power of servant leadership with Cheryl Bachelder, one of America’s top-performing CEO’s. Cheryl is also an incredibly successful board director!  (So successful that she's twice been asked by her fellow board members to step into the CEO role.)   Cheryl currently serves as a Board member at Pier 1 Imports, Chick-fil-A, and US Foods. Cheryl shares not only her path to the boardroom but also her keen insights on how to thrive there.  This is intertwined with her leadership philosophy that focuses on serving others over self.   What happens when we treat people with respect and dignity in the workplace, the church, and the home?  The bottom line may surprise you but the results are undeniable.  Click here to listen now! Vote for the Annual Podcast Awards Voting is still open for the 14th annual People’s Choice Podcast Awards. Boardroom Bound has been nominated for the "Business" category. We're in illustrious company as past winners include NPR's Planet Money and Freakonomics. We need your help! The top vote recipients during July proceed to the final round. We’d love to see our podcast in the finals to help raise awareness of this show. Voting takes only 30 seconds: Go to www.podcastawards.com/app/signup Select “Boardroom Bound” under the “Business Category” Press “Save Nomination” at the bottom Let's Get Social!  I absolutely love connecting with listeners on social media. I'm most active on LinkedIn. (And yes, I do personally post and respond to my accounts!) This is a great way to hear my latest thinking, get the inside track on new products, and occasionally see a picture of my adorable toddler.  Resources Mentioned in This Episode Get Cheryl's Book: Dare to Serve Cheryl Bachelder's Website Episode 5: The 8 Required Skills to be a Paid Board Director

If you haven’t tried a coach approach to your leadership, you’re missing a key opportunity to focus on serving instead of selling, and getting buy in from your team and your clients. We’ll share how superior performance is learned by leaders developing leaders, instead of spending thousands of dollars on courses and conferences. We’ll also provide insights that are integral as you implement a coach approach to servant leadership: how to turn performance into service so you can change results into rewards how to NOT be the leader you’ve dreaded working for so you can be the leader everyone wants to follow  how to employ the 6 behaviors critical to serving people well so you can reap a return on your investment  About Cheryl Bachelder   Cheryl A. Bachelder is a passionate restaurant industry executive and former CEO of Popeyes® Louisiana Kitchen, Inc. Cheryl is known for her crisp strategic thinking, franchisee-focused approach, superior financial performance and the development of outstanding leaders and teams. Cheryl joined Popeyes, Louisiana Kitchen, Inc., in November 2007, after serving as an active member of the Board for a year. She brought more than 35 years of experience in brand building, operations, and public-company management at companies like Yum Brands, Domino’s Pizza, RJR Nabisco, The Gillette Company, and The Procter & Gamble Company. At Popeyes, Cheryl promptly established a Road Map for Results. This strategic framework led to market share gains of eight points, improved guest ratings, and increased restaurant margins (400 basis points in seven years). The improvement in restaurant performance led franchisees to remodel the system and accelerate new unit growth both in the U.S. and abroad. In eight years, the enterprise market cap grew from less than $300 million to over $1.3 billion. At fiscal year-end 2015, Popeyes’ system-wide revenues were $3.1 billion. These revenues were generated by over 2,539 restaurants operated by 360 franchisees and more than 60,000 restaurant employees in the United States, three territories, and 27 foreign countries. Ms. Bachelder created a culture based on the Popeyes Purpose: to inspire servant leaders to achieve superior results. This purpose was expressed in the six principles of how they worked together. The Popeyes team focus was to serve the franchise owners well; together they pursued a bold ambition for the enterprise. This produced exceptional performance results. In March 2015, Ms. Bachelder published a book chronicling the tenets of the Popeyes turnaround, entitled Dare to Serve, Second Edition – How to drive superior results by serving others. Ms. Bachelder has served on the board of directors for Popeyes Louisiana Kitchen, Inc., since 2006; board of directors for Pier 1 Imports, Inc., since 2012; the advisory board of Agile Pursuits Franchising, Inc., a wholly owned subsidiary of Procter & Gamble, since 2009; and the International Franchise Association since February 2015. She also served on the board of directors for True Value Company from 2007 – 2012 and on the board of the National Restaurant Association May 2009 – 2012. In November 2014, Cheryl was certified as an NACD Board Leadership Fellow. Prior to serving as Popeyes CEO, Ms. Bachelder revitalized brand performance in both retail and consumer goods companies. She was president and chief concept officer for KFC Corporate (2001-2003), creating growth plans for the U.S. business in collaboration with the franchise owners. From 1995 – 2000, Ms. Bachelder served as vice president of marketing and product development for Domino’s Pizza, Inc. She was the brand architect responsible for contemporizing the restaurant chain’s image and launching the innovative Heatwave bag which improved product quality and drove strong same-store sales growth for five consecutive years across 5,400 units. Prior to her restaurant experience, Ms. Bachelder served as general manager of the LifeSavers Division of RJR Nabisco. Her early career years included brand management roles at The Gillette Company and The Procter & Gamble Company. In September 2015, Cheryl was awarded The Norman Brinker Award from Nation’s Restaurant News. She has been profiled in the Wall Street Journal and the New York Times, and was named by CNBC’s Jim Cramer as one of his “21 Bankable CEOs” for 2014. In 2012, she was recognized as “Leader of the Year” by the Women’s Foodservice Forum, and received the Silver Plate Award from the International Foodservice Manufacturers Association. Ms. Bachelder holds a Bachelor of Science degree in Business Administration, and a Masters of Business Administration in Finance and Marketing, from the Kelley School of Business at Indiana University. She has been married for over 35 years to Chris Bachelder and they have three grown daughters. You can find out more about Cheryl Bachelder at her website: https://cherylbachelder.com/     

Former CEO, Popeyes® Louisiana Kitchen, Inc.Compensation Chair and Director at Pier 1 Imports, Inc.Author, Dare to Serve: How to drive superior results by serving othersCheryl Bachelder is a passionate, purpose-led business leader -- the former CEO of Popeyes® Louisiana Kitchen, Inc. Cheryl is known for her crisp strategic thinking, a franchisee-focused approach, and superior financial performance. Guided by the servant leadership thinking of Robert Greenleaf, she believes highly caring, collaborative leaders with big ambitions for the enterprise, not themselves, generate the conditions for people to perform their best work.Cheryl served as CEO of Popeyes® Louisiana Kitchen, Inc., a NASDAQ traded company with over 2,600 restaurants in 26 countries, from 2007 to 2017. The story of Popeyes success is chronicled in her book, Dare to Serve: How to drive superior results by serving others. During her tenure, Popeyes’ stock price grew from $11 to $61, at which time the board sold the company to Restaurant Brands International Inc. for $1.8 billion dollars or $79 per share in March, 2017.Cheryl’s earlier career included brand leadership roles at Yum Brands, Domino’s Pizza, RJR Nabisco, The Gillette Company and Procter & Gamble. Cheryl is a director and compensation committee chair at Pier 1 Imports, Inc. (PIR). She sits on the advisory board of Procter & Gamble’s franchising venture, Tide Dry Cleaners. She is a member of C200, an organization that fosters, celebrates and advances women’s leadership in business.Cheryl holds a Bachelor’s and Masters of Business Administration degree from the Kelley School of Business at Indiana University. She is married 37 years to Chris Bachelder and they have three grown daughters, two terrific son-in-laws, and three handsome grandsons. Cheryl and Chris reside in Atlanta, Georgia and attend Buckhead Church. They are avid learners, fans of the classical education movement, and can always be found reading a good book!Blog: Serving Performs at www.cherylbachelder.com

Cheryl Bachelder is a passionate, purpose-led business leader — the former CEO of Popeyes® Louisiana Kitchen, Inc. Cheryl is known for her crisp strategic thinking, a franchisee-focused approach, and superior financial performance. Guided by the servant leadership thinking of Robert Greenleaf, she believes highly caring, collaborative leaders with big ambitions for the enterprise, not themselves, generate the conditions for people to perform their best work. Cheryl served as CEO of Popeyes® Louisiana Kitchen, Inc., a NASDAQ traded company with over 2,600 restaurants in 26 countries, from 2007 to 2017. The story of Popeyes success is chronicled in her book, Dare to Serve: How to drive superior results by serving others. During her tenure, Popeyes stock price grew from $11 to $61, at which time the board sold the company to Restaurant Brands International Inc. for $1.8 billion dollars or $79 per share in March 2017. Cheryls earlier career included brand leadership roles at Yum Brands, Dominos Pizza, RJR Nabisco, The Gillette Company and Procter & Gamble. Cheryl is a director and compensation committee chair at Pier 1 Imports, Inc. (PIR). She sits on the advisory board of Procter & Gamble’s franchising venture, Tide Dry Cleaners. She is a member of C200, an organization that fosters, celebrates and advances women’s leadership in business. Cheryl holds a Bachelors and Masters of Business Administration degree from the Kelley School of Business at Indiana University. She is married 36 years to Chris Bachelder and they have three grown daughters, two terrific sons-in-law, and three handsome grandsons. Cheryl and Chris reside in Atlanta, Georgia and attend Buckhead Church. They are avid learners, fans of the classical education movement, and can always be found reading a good book! What you’ll learn about in this episode: How Cheryl’s career path and personal life have bought her many fantastic leadership opportunities Why Cheryl wanted to demonstrate an example of clear, competitive marketplace performance during her time leading Popeyes Why Cheryl chose to title her book “Dare to Serve: How to Drive Superior Results by Serving Others” Why tracking the P&L figures of Popeye’s franchisees was a critical change Cheryl made that helped rebuild trust How the changes Cheryl spearheaded helped Popeyes restaurants increase their sales by an average of 45% What lessons from Cheryl’s book “Dare to Serve” are the biggest takeaways that business owners can learn from Why it’s important to ask yourself “why do I lead?” and to answer the question honestly Why the biggest legacy of Cheryl’s time at Popeyes lies in the development of future leaders Why clear communication and talent management were major pillar of growth for the Popeyes organization during Cheryl’s tenure as CEO Why human dignity is a deep belief Cheryl holds, and why she feels your deep beliefs should be reflected in your work Additional resources: Website: www.cherylbachelder.com LinkedIn: www.linkedin.com/in/cherylb Twitter: @CABachelder Dare to Serve by Cheryl Bachelder: http://a.co/d/7wzfB0Y Derailed by Tim Irwin: http://a.co/d/2jduELd

Cheryl Bachelder, author, speaker, and former CEO of Popeyes joins Lisa to talk about life after fast food and how to defy expectations and and dare to be a servant leader.

Bottom Line Faith is the program that bridges the gap between faith and business. Today's show features Cheryl Bachelder, former CEO of Popeyes Louisiana Kitchen. bottomlinefaith.org

In 2007, when Cheryl Bachelder took over as CEO of Popeyes Louisiana Kitchen, Inc., the company was a mess. Profits were down, stock prices were at an all-time low, and morale had hit rock bottom. She knew her only hope of turning things around was to create a culture of servant leadership. And she was right. By investing in her most valuable resource—her team members and franchisees—Cheryl helped Popeyes reach $3.1 billion in revenue by fiscal year-end 2015. Tune in as Cheryl details the six principles of servant leadership that she credits for that success. They may very well contribute to yours too. entreleadership.com/podcast How to Create Core Values from EntreLeadership 50 Ways to WOW Your Customers from Infusionsoft Want expert help with your business question? Call 844-944-1070 and leave a message or send an email to podcast@entreleadership.com. You could be featured on a future podcast episode!

The Carey Nieuwhof Leadership Podcast is a podcast all about leadership, change and personal growth. The goal? To help you lead like never before—in your church or in your business.

How do you turn failure into success? How do you turn something badly stagnated into an organization with exceptional momentum? In 2007, Popeyes Louisiana Kitchen was suffering badly in the quick...Read the whole entry... »

Today's episode we're going back to Booster University 2013, where Booster Nation had the privilege of learning about Servant Leadership from Cheryl Bachelder. Cheryl is the former CEO of Popeyes Louisiana Kitchen and the author of the book, Dare to Serve: How to Drive Superior Results by Serving Others. Cheryl was also listed by INC Magazine as the Number #1 CEO in the world.    For more content from Cheryl, visit CherylBachelder.com and check out her book, Dare to Serve. Also, if you're a fan of this podcast, we'd love to hear from you. If you have any feedback or ideas for future episodes, send us an email to podcast@boosterthon.com.

GPO Presents CEO in 10 with Cheryl Bachelder, former CEO of Popeyes; author of Dare to Serve.   Visit www.gpo.co to learn how your national brand can rank at the top of organic search list on Google, driving clicks, calls and store visits. Talk to John South, President.

Three components of leading for high performance: "Dare, serve and Perform...First, go to a daring destination. Next, lead with humility and serve the cause, Finally, create conditions for success always." Cheryl Bachelder former CEO Popeyes Louisiana Kitchen is interviewed by David Cogan, founder of Eliances "The Place Where Entrepreneurs Align," and host of the Eliances Heroes show amfm and syndicated online. Cheryl and David discuss the qualities of a good servant leader who thinks of the enterprise and the people in it to know the course. She also learned humility in failure at Kentucky Fried Chicken but overcame challenge with confidence in herself and support from her board of advisors.

Three components of leading for high performance: "Dare, serve and Perform...First, go to a daring destination. Next, lead with humility and serve the cause, Finally, create conditions for success always." Cheryl Bachelder former CEO Popeyes Louisiana Kitchen is interviewed by David Cogan, founder of Eliances "The Place Where Entrepreneurs Align," and host of the Eliances Heroes show amfm and syndicated online. Cheryl and David discuss the qualities of a good servant leader who thinks of the enterprise and the people in it to know the course. She also learned humility in failure at Kentucky Fried Chicken but overcame challenge with confidence in herself and support from her board of advisors.

Hit the Bullseye: In 2007, Cheryl Bachelder became Popeye's Restaurants fourth CEO in 7 years. Before she officially started as CEO, Bachelder attended a franchisee meeting and quickly saw a lack of trust among franchisees towards management. She knew nothing would change until corporate leadership could demonstrate value to franchisees because the company needed to leverage their capital and expertise to turn Popeye's around. Read more...Guest: Jesse Schell is an American video game designer, author, CEO of Schell Games and a Distinguished Professor of the Practice of Entertainment Technology at Carnegie Mellon University's Entertainment Technology Center. Big Idea: Jesse simply states his big idea - "the customer wants great games". Listen to hear more.Tool or Tip: Jesse claims sleep tracking has changed his life, tune in to hear why!The No BS Show is brought to you by audible.com. Get a FREE audiobook download and 30 day free trial at www.audibletrial.com/NoBS. Try a book like The Girl with the Lower Back Tattoo by Amy Schumer. You can download it for free today. Go to Audibletrial.com/NoBS. Over 180,000 titles to choose from for your iPhone, Android, Kindle or mp3 player.

On this week s show, we speak with some powerful and influential women in the food industry who are getting the job done. We begin with local treasure JoAnn Clevenger, restaurateur behind the Upperline. While she is most famous for her Uptown restaurant, JoAnn has worn many different hats over her lifetime, managing multiple businesses with pluck and determination.Then, Jill Pratt, the first ever female General Manager of Zatarain s, tells us stories from behind the scenes at the company, and how she adapted to an entire new food culture in New Orleans. Finally, Popeyes President and CEO Cheryl Bachelder explains her philosophy of servant leadership in her book, Dare To Serve How to Drive Superior Results by Serving Others.We re speaking with tastemakers and powerful players on this week s Louisiana Eats

Cheryl Bachelder joins me for Episode 42. I am truly excited to introduce her to you. On the personal side, she has been married for 35 years and raised three girls. And professionally, she is the CEO of Popeyes Louisiana Kitchen. She is hands down one of the smartest women I've met. She leads a company of 50-60,000 employees with such grace and humility. She is very approachable and kind. So many listeners of Surviving Sarah are leading somewhere--whether it is in the corporate world or a non-profit organization or a school or a home. And I knew that Cheryl's advice to leading would be so applicable to you--and me. We talk about the other side of leadership--humility and serving others. We also talk about being a woman in a male world, how she handled life not going according to her plan and how to deal with failure.

On this week s show, we re traveling to three continents for a fresh look at business innovation. We begin here in the U.S. with Cheryl Bachelder, President and CEO of Popeyes Louisiana Kitchen and author of Dare To Serve How to Drive Superior Results by Serving Others. Cheryl s vision of servant leadership helped to create an amazing turnaround in the company s success. Then we have a conversation with Ryan Chetiyawardana, more easily known as Mr. Lyan. In addition to a number of awards he s received over the past several years, Mr. Lyan was named the International Bartender of the Year in 2015 at Tales of the Cocktail. His London bar, the White Lyan, is the first in the world to use no perishables at all no fruit, no ice and consequently, no waste. Then, we speak with Mikey Enright, award winning proprietor of The Barber Shop in Sydney, Australia. With haircuts in the front and an expansive cocktail lounge in the back, Mikey s blurring the lines between barber and bartender It s all vocations and innovations on this week s Louisiana Eats

Cheryl Bachelder is the author of the new book "Dare to serve: How to Drive Superior Results by Serving Others". Cheryl has served as CEO of Popeyes Louisiana Kitchen, Inc. since 2007. Ms. Bachelder has led a remarkable turnaround of the company's financial results with a compelling strategic roadmap for growth and an inspiring purpose and set of principles. The results – industry leading performance for the franchise owners and the shareholders. Ms. Bachelder has more than 35 years of experience in brand building, operations and public-company management at companies like Yum Brands, Domino's Pizza, RJR Nabisco, The Gillette Company and The Procter & Gamble Company.At the time of Ms. Bachelder's 2007 appointment to CEO, Popeyes' guest visits had been declining for years, restaurant sales and profit trends were negative. The company stock price had dropped from $34 in 2002 to $13. The brand was stagnant, and relations between the company and its franchise owners were strained. Ms. Bachelder and her team created a workplace where people were treated with respect and dignity yet challenged to perform at the highest level. Silos and self were set aside in favor of collaboration and team play. And the results were measured with rigor and discipline.By 2014, average restaurant sales were up 25 percent, and profits were up 40 percent. Popeyes' market share had grown from 14 percent to 21 percent, and the stock price was over $40. In 2012, Ms. Bachelder was recognized as Leader of the Year by the Women's Foodservice Forum and received the highest industry award, the Silver Plate, for the quick service restaurant sector, presented by the International Food Manufacturer's Association. She was also recognized as a 2012 Nation's Restaurant News' Golden Chain Award recipient.Key Takeaways:[4:23] Why the mom and pop restaurants seem to be fading away and being replaced by franchises[6:52] How restaurants are starting to implement analytics and technology to get ahead in the marketplace[10:19] How Popeye's is starting to forecast demand of their customers[12:20] What a $15 minimum wage would mean to companies like Popeye's[17:18] How having Louisiana roots has led to Popeye's differentiate from the competitorsWebsites Mentioned:www.cherylbachelder.comwww.daretoserveleaders.com

On today's podcast, Andy begins a conversation with author and CEO Cheryl Bachelder on how to make bold decisions that drive superior performance results.

Cheryl shares meaningful leadership lessons and how she turned around a public company   Click here for the resources from Cheryl's interview

Aired: 2/14/2015 7 PM:: Richard and Joe have the pleasure to interview two of the presenters at the 5th Annual Servant Leadership Conference, Cheryl Bachelder and Scott Schimmel.