Podcast appearances and mentions of Herb Kelleher

From the racquetball courts of junior college to the C-suite at Southwest Airlines—and now as CEO of Lionheart Children's Academy - Jeff Lamb's journey is a masterclass in unexpected opportunity, bold conviction, and servant leadership. In this episode, Jeff recounts pivotal moments that shaped his career—from working in the mailroom at Mesa Petroleum under T. Boone Pickens, to being mentored by Roger Staubach, and eventually leading people operations at one of America's most beloved airlines. Jeff unpacks how the intentionality behind career choices, culture building, and investing in people created lasting impact across companies. He also shares how his current role at Lionheart Academy brings together business excellence and faith-based mission—creating a scalable model for transformational early childhood education in partnership with churches. Whether you're leading a team, thinking through your next big move, or looking to build a values-driven organization, Jeff's story will inspire you to think differently about leadership, influence, and legacy. “Boone Pickens told me, ‘You can coach in the corporate world.' That changed my life.” - Jeff Lamb “If everyone's telling you the same thing, you don't need seven of them. The ability to respectfully disagree is a mark of real leadership.” - Jeff Lamb “At Southwest, when it came down to choosing between the customer and the employee—we chose the employee. And the financial results followed.” - Jeff Lamb This Week on The Wow Factor: How a failed attempt at junior college football redirected Jeff's path toward business Lessons learned working under T. Boone Pickens at Mesa Petroleum What it was like being mentored by Roger Staubach—and playing flag football with him Jeff's rise to Chief People Officer at Southwest Airlines and his time with Herb Kelleher and Colleen Barrett The power of presence, handwritten notes, and servant leadership in building culture Why Lionheart Academy is merging business and ministry to reshape early childhood education The challenge of regulated expansion across states—and why focus beats speed in scaling impact Jeff Lamb's Word of Wisdom:Pick a word. Pick a focus. Communicate clarity around it. For Jeff, that word this year is Unity—rooted in Philippians 2:1–2. In leadership and in life, clarity breeds direction. When everything's important, nothing is. Choose wisely. Connect with Jeff Lamb and Lionheart Children's Academy: Lionheart Children's Academy Website Lionheart Children's Academy Facebook Lionheart Children's Academy Instagram Lionheart Children's Academy CEO Jeff Lamb's LinkedIn Connect with The Wow Factor:  WOW Factor Website  Brad Formsma on LinkedIn   Brad Formsma on Instagram   Brad Formsma on Facebook   X (formerly Twitter)  

Welcome back to Take the Leap Management—the podcast where we unpack the ideas, tools, and mindsets that shape the future of leadership. In today's episode, we explore a model that flips traditional leadership on its head: Servant Leadership. What happens when leaders put people before power, and empathy before ego? From its roots in Robert Greenleaf's philosophy to modern-day examples like Herb Kelleher and Cheryl Bachelder, we'll dive into how servant leadership transforms teams, projects, and entire organizations. If you're ready to lead with purpose and empower others to thrive—this one's for you. Let's take the leap.

On today's look into culture content, our very own Jay Doran is sitting down to discuss a topic that is widely debated among even the most successful of business types: is the customer or the employee more important?  Perhaps it is better to ask, who has the most impact on the business.  It's possible that this is as close to a chicken and the egg situation as one can get in business, but Jay is going to break it down and cite the late, great Herb Kelleher along the way.  You'll have to make up your own mind, but The Culture Man is here to lend his two cents.

In the latest episode of PodCatalyst, Matt Tidwell, member of the IABC International Executive Board, sits down with Fred Cook to discuss findings from “Communicating Culture During a Hybrid Revolution,” a joint report from IABC and the USC Center for Public Relations. Tune in as they discuss how the shift to remote and hybrid work is impacting corporate culture, management employee dynamics, morale and the widening training gap for early career professionals. IABC members can access the report online here: https://www.iabc.com/About/Purpose/Reports +++++++++++++++Fred Cook has worked at Golin for over 30 years, during which he has had the privilege to work with a variety of high-profile CEOs, including Herb Kelleher, Jeff Bezos and Steve Jobs. He has also managed a wide variety of clients, including Nintendo, Toyota and Disney. In 2014, Cook published "Improvise: Unconventional Career Advice from an Unlikely CEO", which shares the wisdom he gained as a cabin boy on a Norwegian tanker, doorman at a 5-star hotel and chauffeur for drunks. In 2015, after speaking on college campuses around the world, Fred accepted an additional position with the University of Southern California as the director of the USC Center for Public Relations at USC Annenberg, whose mission is to shape the future of public relations and those who will lead it — through research, education and thought leadership. Matt Tidwell, Ph.D., is assistant dean for graduate and professional studies at the William Allen White School of Journalism and Mass Communications. He is also a faculty lecturer and the program director for the Integrated Marketing Communications graduate degree program at the KU Edwards Campus. Tidwell is an experienced marketing communications professional with more than 25 years of industry experience working in healthcare, energy and technology companies. In 2018, Tidwell received the Arthur Lowell “Communicator of the Year” award from the Kansas City Chapter of the International Association of Business Communicators (IABC).  +++++++++++++++ LINKS Access the Report https://www.iabc.com/About/Purpose/Reports Connect With IABC on social media https://twitter.com/iabc https://www.linkedin.com/company/iabc/ https://www.facebook.com/IABCWorld  https://www.youtube.com/user/IABClive https://www.instagram.com/iabcgram/ Visit IABC Online https://www.iabc.com/ https://catalyst.iabc.com/

In this insightful episode of the Moonshots Podcast, hosts Mike and Mark deeply dive into Essentialism: The Disciplined Pursuit of Less by Greg McKeown. This essential guidebook challenges listeners to rethink their approach to success by focusing on what truly matters and eliminating the non-essential from their lives.In the INTRO clip, Greg McKeown introduces the idea of “less but better.” He explains how success can paradoxically lead to failure when we become overcommitted. He emphasizes the importance of being selective and disciplined to avoid burnout and maintain long-term impact.In the Less but Better segment, McKeown delves further into the disciplined pursuit of less, stressing that success is not about doing more but the right things. He highlights the paradox of success, where achieving results can lead to the temptation of taking on too much, ultimately diluting effectiveness.The Productivity Game adds practical insights in Essential Tips, offering simple yet powerful habits you can apply today. These habits align with Moonshots Podcast themes, including prioritization, focus, and saying "no" to distractions.In the OUTRO, the Productivity Game underscores the importance of trade-offs and learning to let go. Using examples from Warren Buffett and Herb Kelleher, the podcast highlights the benefits of making strategic decisions and the powerful impact of saying "no" to opportunities that don't align with your core goals.Key Links:Listen to the episode Essentialism: The Disciplined Pursuit of LessYouTube video: Essentialism - The Disciplined Pursuit of LessBook summary or related reading: Essentialism by Greg McKeown - SummaryThrough engaging discussion and actionable insights, this episode of the Moonshots Podcast will help you streamline your life and focus on what's essential. Applying the principles of essenEssentialism can regain control over your time, make deliberate trade-offs, and honestly pursue less but better.Become a member and support the show: Patreon Membership. Thanks to our monthly supporters Edward Rehfeldt III 孤鸿 月影 Fabian Jasper Verkaart Margy Diana Bastianelli Andy Pilara ola Fred Fox Austin Hammatt Zachary Phillips Antonio Candia Mike Leigh Cooper Daniela Wedemeier Corey LaMonica Smitty Laura KE Denise findlay Krzysztof Diana Bastianelli Roar Nikolay Ytre-Eide Stef Roger von Holdt Jette Haswell Marco Silva venkata reddy Dirk Breitsameter Ingram Casey Nicoara Talpes rahul grover Evert van de Plassche Ravi Govender Craig Lindsay Steve Woollard Lasse Brurok Deborah Spahr Barbara Samoela Christian Jo Hatchard Kalman Cseh Berg De Bleecker Paul Acquaah MrBonjour Sid Liza Goetz Konnor Ah kuoi Marjan Modara Dietmar Baur Nils Weigelt Bob Nolley ★ Support this podcast on Patreon ★

Today's guest has interviewed over 1,000 top CEOs, unveiling timeless leadership principles and transforming them into actionable insights. As the Founder and CEO of The CEO Forum Group, he's not just a host but a visionary who pioneered the term "The Transformative CEO." His nationally syndicated radio show, The CEO Show, reaches over 600,000 listeners weekly across 62 stations, earning its place as the #1 podcast for CEOs in America. He's a Forbes, Fortune, and CNBC writer, with over 350 articles dedicated to transformative CEOs, women leadership, customer experience, culture, and digital transformation. Co-author of "The Transformative CEO," which inspired a documentary series, his work has been featured on Squawk Box and acknowledged by Harvard Business Review for his expertise in executive communications. I have the pleasure of producing The Transformative CEO virtual summits four times a year and have enjoyed sharing his events with my network. I love his philosophy that everyone should have access to success. Please join me in welcoming Robert Reiss.  Join us as we delve into Robert Reiss's remarkable journey from overcoming dyslexia to founding the CEO Forum Group, and explore his unique insights on leadership, diversity, and the power of authentic connections. In this episode, we discuss:

Herb Kelleher, founder of Southwest Airlines once said, “A company is stronger if it is bound by love, not fear.” But is love enough to save Southwest? Southwest Airlines CEO Bob Jordan said recently in an email to The Dallas Morning News, “No change fees. No cancel fees. No bag fees. Rapid rewards points don't expire. Flight credits don't expire. We have the friendliest, most flexible policies in the industry with a terrific network. But the biggest thing that makes us ‘us' is our people and the unique and unrivaled hospitality they deliver.” ; In other news, a rideshare driver was forced at gunpoint by a passenger to drive from Arlington to Miami last weekend as the passenger planned to kidnap another person in Florida; Next, in the U.S., someone dies of a drug overdose about every five minutes. In 2022, more than 111,000 people died as a result of an overdose; and Shaquille O'Neal's Big Chicken is set to open in Fort Worth near Alliance Town Center on Sept. 3. The first 34 customers in line at the opening will receive free Big Chicken food and drinks for a year. The number 34 is an ode to Shaq's jersey number when he played with the Los Angeles Lakers. Learn more about your ad choices. Visit podcastchoices.com/adchoices

“The best way to find yourself is to lose yourself in the service of others.” – Mahatma Gandhi #

Is your workplace effective at benchmarking companies? That's the question…is it proficient at finding better practices and processes that its competitors are doing—and then improving its own? Or does it even find exemplary practices actually outside its industry to “import” into the enterprise? How about your church—is it effectively benchmarking Biblically? Join Kevin as we take an intriguing look at the promise and perils of benchmarking companies and other enterprises! // Download this episode's Application & Action questions and PDF transcript at whitestone.org.

What I learned from reading Insanely Simple: The Obsession That Drives Apple's Success by Ken Segall. ----Come build relationships at the Founders Conference on July 29th-July 31st in Scotts Valley, California ----Learning from history is a form of leverage. —Charlie Munger. Founders Notes gives you the super power to learn from history's greatest entrepreneurs on demand.Get access to the World's Most Valuable Notebook for FoundersYou can search all my notes and highlights from every book I've ever read for the podcast. You can also ask SAGE any question and SAGE will read all my notes, highlights, and every transcript from every episode for you. A few questions I've asked SAGE recently: What are the most important leadership lessons from history's greatest entrepreneurs?Can you give me a summary of Warren Buffett's best ideas? (Substitute any founder covered on the podcast and you'll get a comprehensive and easy to read summary of their ideas) How did Edwin Land find new employees to hire? Any unusual sources to find talent?What are some strategies that Cornelius Vanderbilt used against his competitors?Get access to Founders Notes here. ----(1:30) Steve wanted Apple to make a product that was simply amazing and amazingly simple.(3:00) If you don't zero in on your bureaucracy every so often, you will naturally build in layers. You never set out to add bureaucracy. You just get it. Period. Without even knowing it. So you always have to be looking to eliminate it.  — Sam Walton: Made In America by Sam Walton. (Founders #234)(5:00) Steve was always easy to understand. He would either approve a demo, or he would request to see something different next time. Whenever Steve reviewed a demo, he would say, often with highly detailed specificity, what he wanted to happen next.  — Creative Selection: Inside Apple's Design Process During the Golden Age of Steve Jobs by Ken Kocienda. (Founders #281)(7:00) Watch this video. Andy Miller tells GREAT Steve Jobs stories. (10:00) Many are familiar with the re-emergence of Apple. They may not be as familiar with the fact that it has few, if any parallels.When did a founder ever return to the company from which he had been rudely rejected to engineer a turnaround as complete and spectacular as Apple's? While turnarounds are difficult in any circumstances they are doubly difficult in a technology company. It is not too much of a stretch to say that Steve founded Apple not once but twice. And the second time he was alone. —  Return to the Little Kingdom: Steve Jobs and the Creation of Appleby Michael Moritz.(15:00) If the ultimate decision maker is involved every step of the way the quality of the work increases.(20:00) "You asked the question, What was your process like?' I kind of laugh because process is an organized way of doing things. I have to remind you, during the 'Walt Period' of designing Disneyland, we didn't have processes. We just did the work. Processes came later. All of these things had never been done before. Walt had gathered up all these people who had never designed a theme park, a Disneyland. So we're in the same boat at one time, and we figure out what to do and how to do it on the fly as we go along with it and not even discuss plans, timing, or anything. We just worked and Walt just walked around and had suggestions." — Disney's Land: Walt Disney and the Invention of the Amusement Park That Changed the World by Richard Snow. (Founders #347)(23:00) The further you get away from 1 the more complexity you invite in.(25:00) Your goal: A single idea expressed clearly.(26:00) Jony Ive: Steve was the most focused person I've met in my life(28:00) Editing your thinking is an act of service.----Learning from history is a form of leverage. —Charlie Munger. Founders Notes gives you the super power to learn from history's greatest entrepreneurs on demand.Get access to the World's Most Valuable Notebook for FoundersYou can search all my notes and highlights from every book I've ever read for the podcast. You can also ask SAGE any question and SAGE will read all my notes, highlights, and every transcript from every episode for you. A few questions I've asked SAGE recently: What are the most important leadership lessons from history's greatest entrepreneurs?Can you give me a summary of Warren Buffett's best ideas? (Substitute any founder covered on the podcast and you'll get a comprehensive and easy to read summary of their ideas) How did Edwin Land find new employees to hire? Any unusual sources to find talent?What are some strategies that Cornelius Vanderbilt used against his competitors?Get access to Founders Notes here. ----“I have listened to every episode released and look forward to every episode that comes out. The only criticism I would have is that after each podcast I usually want to buy the book because I am interested so my poor wallet suffers. ” — GarethBe like Gareth. Buy a book: All the books featured on Founders Podcast

Hal Malchow was the incredibly innovative Democratic direct mail and fundraising consultant, who passed away several weeks ago. His final chapter was chronicled by Sasha Issenberg in Politico recently. Hal's was truly a creative mind, including breaking new ground on sophisticated political microtargeting and "social pressure" tactics to generate increased voter turnout. Joining this conversation are two of Hal's longtime business partners and friends - fellow direct mail consultants, Trish Hoppey and Rich Schlackman. We discuss Hal's political roots in progressive politics out of the Deep South, his innovative and curious political mind, the new approaches he developed, and the legacy he leaves behind after decades in the trenches of political targeting and communications. IN THIS EPISODEMemories of meeting Hal for the first time...Hal's path to DC from the Deep South...The GOP luminary who was one of Hal's most trusted friends...The innovations in political targeting and messaging spearheaded by Hal...A few of the races and campaigns most impacted by Hal's creativity...The origin of Hal's groundbreaking work on "social pressure" with two Ivy League academics...Why Hal left day-to-day consulting after the 2010 cycle and how he stayed involved over the past decade...Hal's most recent advice to Democratic campaigns...Hal's motivations during the final chapter of his life...Final thoughts on Hal's legacy in politics...AND The Analyst Institute, bananas ideas, Evan Bayh, better mousetraps, Andrew Bleeker, CHAID analysis, Campaign Performance Group, Christina Coloroso, couch surfing, Mario Cuomo, Morris Dees, failed attorneys, fake-out mail, Vic Fazio, feedback loops, funny accents, Page Gardner, Alan Gerber, Al Gore, Christine Hopkinson, Herb Kelleher, Harry Kennedy, Ted Kennedy, Dean Levitan, Alex Malchow, microtargeting, Janet Napolitano, Gavin Newsom, paella, personalized yard signs, Mike Podhorzer, rat infestations, Rick Ridder, Mitt Romney, Ron Rosenblith, Santa Fe, Tom Sugar, Richard Viguerie, Voter Contact Services, Mark Warner, Michael Woolridge & more!

In this conversation, Verne Harnish discusses his insights on scaling up businesses and shares his experiences with the Rockefeller Habits. He also highlights the importance of aligning people, strategy, execution, and cash in order to drive business growth. Harnish provides a list of non-obvious leaders who have influenced him, including Hubert Joly, Dr. Robert Cialdini, Dr. Hermann Simon, and Aubrey Daniels. He also challenges the notion of being a visionary and emphasizes the need for clear promises and alignment within an organization. Additionally, Harnish discusses the importance of understanding constraints and shares stories about Herb Kelleher and Elon Musk as examples of effective leadership. Takeaways Aligning people, strategy, execution, and cash is crucial for driving business growth. Clear promises and alignment within an organization are essential for success. Understanding constraints and finding innovative solutions can lead to business growth. Effective leadership involves being hands-on, understanding the market, and making strategic decisions. Being a visionary is not as important as setting clear strategy and executing it effectively   Chapters 00:00 The Rockefeller Habits 09:48 A Contrarian View on Goal-Setting 27:43 Challenging the Notion of Being a Visionary 35:02 Jim Sobeck, Herb Kelleher, and Insights on Leadership 42:07 Strategy Is a Promise   This episode is brought to you by The Simple Sales Pipeline® —the most efficient way to organize and value any construction sales rep's roster of customers and prospects in under 30 minutes once every 30 days. *** If you enjoyed this podcast, please leave a review on Apple Podcasts. Your feedback will help us on our mission to bring the construction community closer together. If you have suggestions for improvements, topics you'd like the show to explore, or have recommendations for future guests, do not hesitate to contact us directly at info@bradleyhartmannandco.com.

Have you heard of Herb Kelleher? Well, Herb was one of the most colorful business personalities of the last several decades—and was very effective starting and running Southwest Airlines. Just what made Herb who he was? How can we personally mimic his best techniques? Join Kevin as he profiles the uniquely entertaining Herb Kelleher, a tremendous leader who showed a face of business stewardship rarely conceived and also then carried off with flair and success! // Download this episode's Application & Action questions and PDF transcript at whitestone.org.

What I learned from reading Decoded by Jay Z. ----Get access to the World's Most Valuable Notebook for Founders at Founders Notes----(1:39) I would practice from the time I woke in the morning until I went to sleep(2:10) Even back then I though I was the best.(2:57) Bourdain: The Definitive Oral Biography  (Founders #219)(4:32) Belief becomes before ability.(5:06) Michael Jordan: The Life (Founders #212)(5:46) The public praises people for what they practice in private.(7:28)  Lock yourself in a room doing five beats a day for three summers.(7:50) Sam Walton: Made In America  (Founders #234)(9:50) He was disappointed in the world, so he built one of his own — from Steven Spielberg: A Biography (Founders #209)(12:47) The Pmarca Blog Archive Ebook by Marc Andreessen (Founders #50)(13:35) I'm not gonna say that I thought I could get rich from rap, but I could clearly see that it was gonna get bigger before it went away. Way bigger.(21:10) Over 20 years into his career and dude ain't changed. He's got his own vibe. You gotta love him for that. (Rick Rubin)(21:41) Against The Odds: An Autobiography by James Dyson (Founders #200)(25:27) I believe you can speak things into existence.(27:20) Picking the right market is essential.(29:29) All companies that go out of business do so for the same reason – they run out of money. —Don Valentine (29:42) There are two things in business that matter, and you can learn this in two minutes- you don't have to go to business school for two years: high gross margins and cash flow. The other financial metrics you can forget. —Don Valentine (31:54) I went on the road with Big Daddy Kane for a while. I got an invaluable education watching him perform.(33:12) Everything I do I learned from the guys who came before me. —Kobe(34:15) I truly hate having discussions about who would win one on one or fans saying you'd beat Michael. I feel like Yo (puts his hands up like stop. Chill.) What you get from me is from him. I don't get 5 championships without him because he guided me so much and gave me so much great advice.(34:50) Steve Jobs: The Exclusive Biography (Founders #214)(37:20) This is a classic piece of OG advice. It's amazing how few people actually stick to it.(38:04) Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal Success(Founders #56)(39:04) The key to staying on top of things is to treat everything like it's your first project.(41:10) The Founders: The Story of Paypal and the Entrepreneurs Who Shaped Silicon Valley (Founders #233)(44:46) We (Jay Z, Bono, Quincy Jones) ended up trading stories about the pressure we felt even at this point in our lives.(45:22) Competition pushes you to become your best self. Jordan said the same thing about Larry Bird and Magic Johnson.[46:43] If you got the heart and the brains you can move up quickly. There's no way to quantify all of this on a spreadsheet, but it's the dream of being the exception.(52:26) He (Russell Simmons) changed the business style of a whole generation. The whole vibe of startup companies in Silicon Valley with 25 year old CEOs wearing shell toes is Russell's Def Jam style filtered through different industries.(54:17) Jay Z's approach is I'm going to find the smartest people that that know more than I do, and I'm gonna learn everything I can from them.(54:49) He (Russell Simmons) knew that the key to success was believing in the quality of your own product enough to make people do business with you on your terms. He knew that great product was the ultimate advantage in competition.(55:08) In the end it came down to having a great product and the hustle to move it.(56:37) Learn how to build and sell and you will be unstoppable. The Almanack of Naval Ravikant: A Guide to Wealth and Happiness (Founders #191)(58:30) We gave those brands a narrative which is one of the reasons anyone buys anything. To own not just a product, but to become part of a story.(59:30) The best thing for me to do is to ignore and outperform.(1:01:16) Poor Charlie's Almanack: The Wit and Wisdom of Charles T. Munger. (Founders #90)(1:06:01) Tao of Charlie Munger: A Compilation of Quotes from Berkshire Hathaway's Vice Chairman on Life, Business, and the Pursuit of Wealth With Commentary  (Founders #78)(1:08:42) Jony Ive: The Genius Behind Apple's Greatest Products(Founders #178)(1:11:46) Long term success is the ultimate goal.(1:12:58) Runnin' Down a Dream: How to Succeed and Thrive in a Career You Love - Bill Gurley(1:15:11) I have always used visualization the way athletes do, to conjure reality.(1:18:14) The thing that distinguished Jordan wasn't just his talent, but his discipline, his laser-like commitment to excellence.(1:19:42) The gift that Jordan had wasn't just that he was willing to do the work, but he loved doing it because he could feel himself getting stronger and ready for anything. That is the kind of consistency that you can get only by adding dead serious discipline of whatever talent you have.(1:21:37) when you step outside of school and you have to teach yourself about life, you develop a different relationship to information. I've never been a purely linear thinker. You can see it to my rhymes. My mind is always jumping around restless, making connections, mixing, and matching ideas rather than marching in a straight line,(1:27:41) Samuel Bronfman: The Life and Times of Seagram's Mr. Sam (Founders #116)(1:34:15) The real bullshit is when you act like you don't have contradictions inside you. That you're so dull and unimaginative that your mind never changes or wanders into strange, unexpected places.(1:36:25) There are extreme levels of drive and pain tolerance in the history of entrepreneurship.(1:38:45) Hit Men: Power Brokers and Fast Money Inside the Music Business(1:42:24)  I love sharp people. Nothing makes me like someone more than intelligence.(1:44:17) They call it the game, but it's not. You can want success all you want but to get it you can't falter. You can't slip. You can't sleep— one eye open for real and forever.(1:51:49) The thought that this cannot be life is one that all of us have felt at some point or another. When a bad decision and bad luck and bad situations feel like too much to bear those times. When we think this, this cannot be my story, but facing up to that kind of feeling can be a powerful motivation to change.(1:54:18) Technology is making it easier to connect to other people, but maybe harder to keep connected to yourself.----Get access to the World's Most Valuable Notebook for Founders at Founders Notes----“I have listened to every episode released and look forward to every episode that comes out. The only criticism I would have is that after each podcast I usually want to buy the book because I am interested so my poor wallet suffers. ” — GarethBe like Gareth. Buy a book: All the books featured on Founders Podcast

Is the University of Chicago-blessed, "greed is good" near-term profits approach to business wearing out its welcome? James O'Toole's The Enlightened Capitalists: Cautionary Tales of Business Pioneers Who Tried to Do Well by Doing Good(HarperBusiness, 2019) is a welcome addition to the current debate about what is the right balance between the near-term profit motive and long-term social goals in running a business. O'Toole, an emeritus professor of business ethics at USC, argues that entrepreneurs have and can be financially successful and still treat their employees, partners, and customers with respect. He provides two dozen case studies of founders and leaders, ranging from Milton Hershey to Robert Wood Johnson to Herb Kelleher, who tried to do more than just make a quick buck. These pioneers believed that if they practiced a form of ethical capitalism, the profits would roll in. And they did. The challenge that O'Toole recognizes from the outset is that the culture these founders created rarely survived their own tenures at the top, and that the unrelenting pressure of the market ultimately wears down even the most well-intentioned business leader. In the end, he concludes that large publicly traded corporations face the greatest pressures, while smaller, private or trust-held businesses have an easier time of creating and sustaining a positive culture. The Enlightened Capitalists is a must read for every aspiring business leader and investor, even those who are convinced that they are on the "right" side of the debate. The judgments can shift rapidly. Even a spectacularly successful New Economy company that had for years as its motto "Don't be evil" (since replaced with "Do the right thing") can quickly end up being vilified in the media and charged by regulators for its monopoly-like behavior. As Kermit might say, it's not easy being good (or green.) Daniel Peris is Senior Vice President at Federated Investors in Pittsburgh. Trained as a historian of modern Russia, he is the author most recently of Getting Back to Business: Why Modern Portfolio Theory Fails Investors. You can follow him on Twitter @Back2BizBook or at http://www.strategicdividendinvestor.com Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

Is the University of Chicago-blessed, "greed is good" near-term profits approach to business wearing out its welcome? James O'Toole's The Enlightened Capitalists: Cautionary Tales of Business Pioneers Who Tried to Do Well by Doing Good(HarperBusiness, 2019) is a welcome addition to the current debate about what is the right balance between the near-term profit motive and long-term social goals in running a business. O'Toole, an emeritus professor of business ethics at USC, argues that entrepreneurs have and can be financially successful and still treat their employees, partners, and customers with respect. He provides two dozen case studies of founders and leaders, ranging from Milton Hershey to Robert Wood Johnson to Herb Kelleher, who tried to do more than just make a quick buck. These pioneers believed that if they practiced a form of ethical capitalism, the profits would roll in. And they did. The challenge that O'Toole recognizes from the outset is that the culture these founders created rarely survived their own tenures at the top, and that the unrelenting pressure of the market ultimately wears down even the most well-intentioned business leader. In the end, he concludes that large publicly traded corporations face the greatest pressures, while smaller, private or trust-held businesses have an easier time of creating and sustaining a positive culture. The Enlightened Capitalists is a must read for every aspiring business leader and investor, even those who are convinced that they are on the "right" side of the debate. The judgments can shift rapidly. Even a spectacularly successful New Economy company that had for years as its motto "Don't be evil" (since replaced with "Do the right thing") can quickly end up being vilified in the media and charged by regulators for its monopoly-like behavior. As Kermit might say, it's not easy being good (or green.) Daniel Peris is Senior Vice President at Federated Investors in Pittsburgh. Trained as a historian of modern Russia, he is the author most recently of Getting Back to Business: Why Modern Portfolio Theory Fails Investors. You can follow him on Twitter @Back2BizBook or at http://www.strategicdividendinvestor.com Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/history

Is the University of Chicago-blessed, "greed is good" near-term profits approach to business wearing out its welcome? James O'Toole's The Enlightened Capitalists: Cautionary Tales of Business Pioneers Who Tried to Do Well by Doing Good(HarperBusiness, 2019) is a welcome addition to the current debate about what is the right balance between the near-term profit motive and long-term social goals in running a business. O'Toole, an emeritus professor of business ethics at USC, argues that entrepreneurs have and can be financially successful and still treat their employees, partners, and customers with respect. He provides two dozen case studies of founders and leaders, ranging from Milton Hershey to Robert Wood Johnson to Herb Kelleher, who tried to do more than just make a quick buck. These pioneers believed that if they practiced a form of ethical capitalism, the profits would roll in. And they did. The challenge that O'Toole recognizes from the outset is that the culture these founders created rarely survived their own tenures at the top, and that the unrelenting pressure of the market ultimately wears down even the most well-intentioned business leader. In the end, he concludes that large publicly traded corporations face the greatest pressures, while smaller, private or trust-held businesses have an easier time of creating and sustaining a positive culture. The Enlightened Capitalists is a must read for every aspiring business leader and investor, even those who are convinced that they are on the "right" side of the debate. The judgments can shift rapidly. Even a spectacularly successful New Economy company that had for years as its motto "Don't be evil" (since replaced with "Do the right thing") can quickly end up being vilified in the media and charged by regulators for its monopoly-like behavior. As Kermit might say, it's not easy being good (or green.) Daniel Peris is Senior Vice President at Federated Investors in Pittsburgh. Trained as a historian of modern Russia, he is the author most recently of Getting Back to Business: Why Modern Portfolio Theory Fails Investors. You can follow him on Twitter @Back2BizBook or at http://www.strategicdividendinvestor.com Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/biography

Is the University of Chicago-blessed, "greed is good" near-term profits approach to business wearing out its welcome? James O'Toole's The Enlightened Capitalists: Cautionary Tales of Business Pioneers Who Tried to Do Well by Doing Good(HarperBusiness, 2019) is a welcome addition to the current debate about what is the right balance between the near-term profit motive and long-term social goals in running a business. O'Toole, an emeritus professor of business ethics at USC, argues that entrepreneurs have and can be financially successful and still treat their employees, partners, and customers with respect. He provides two dozen case studies of founders and leaders, ranging from Milton Hershey to Robert Wood Johnson to Herb Kelleher, who tried to do more than just make a quick buck. These pioneers believed that if they practiced a form of ethical capitalism, the profits would roll in. And they did. The challenge that O'Toole recognizes from the outset is that the culture these founders created rarely survived their own tenures at the top, and that the unrelenting pressure of the market ultimately wears down even the most well-intentioned business leader. In the end, he concludes that large publicly traded corporations face the greatest pressures, while smaller, private or trust-held businesses have an easier time of creating and sustaining a positive culture. The Enlightened Capitalists is a must read for every aspiring business leader and investor, even those who are convinced that they are on the "right" side of the debate. The judgments can shift rapidly. Even a spectacularly successful New Economy company that had for years as its motto "Don't be evil" (since replaced with "Do the right thing") can quickly end up being vilified in the media and charged by regulators for its monopoly-like behavior. As Kermit might say, it's not easy being good (or green.) Daniel Peris is Senior Vice President at Federated Investors in Pittsburgh. Trained as a historian of modern Russia, he is the author most recently of Getting Back to Business: Why Modern Portfolio Theory Fails Investors. You can follow him on Twitter @Back2BizBook or at http://www.strategicdividendinvestor.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Is the University of Chicago-blessed, "greed is good" near-term profits approach to business wearing out its welcome? James O'Toole's The Enlightened Capitalists: Cautionary Tales of Business Pioneers Who Tried to Do Well by Doing Good(HarperBusiness, 2019) is a welcome addition to the current debate about what is the right balance between the near-term profit motive and long-term social goals in running a business. O'Toole, an emeritus professor of business ethics at USC, argues that entrepreneurs have and can be financially successful and still treat their employees, partners, and customers with respect. He provides two dozen case studies of founders and leaders, ranging from Milton Hershey to Robert Wood Johnson to Herb Kelleher, who tried to do more than just make a quick buck. These pioneers believed that if they practiced a form of ethical capitalism, the profits would roll in. And they did. The challenge that O'Toole recognizes from the outset is that the culture these founders created rarely survived their own tenures at the top, and that the unrelenting pressure of the market ultimately wears down even the most well-intentioned business leader. In the end, he concludes that large publicly traded corporations face the greatest pressures, while smaller, private or trust-held businesses have an easier time of creating and sustaining a positive culture. The Enlightened Capitalists is a must read for every aspiring business leader and investor, even those who are convinced that they are on the "right" side of the debate. The judgments can shift rapidly. Even a spectacularly successful New Economy company that had for years as its motto "Don't be evil" (since replaced with "Do the right thing") can quickly end up being vilified in the media and charged by regulators for its monopoly-like behavior. As Kermit might say, it's not easy being good (or green.) Daniel Peris is Senior Vice President at Federated Investors in Pittsburgh. Trained as a historian of modern Russia, he is the author most recently of Getting Back to Business: Why Modern Portfolio Theory Fails Investors. You can follow him on Twitter @Back2BizBook or at http://www.strategicdividendinvestor.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Is the University of Chicago-blessed, "greed is good" near-term profits approach to business wearing out its welcome? James O'Toole's The Enlightened Capitalists: Cautionary Tales of Business Pioneers Who Tried to Do Well by Doing Good(HarperBusiness, 2019) is a welcome addition to the current debate about what is the right balance between the near-term profit motive and long-term social goals in running a business. O'Toole, an emeritus professor of business ethics at USC, argues that entrepreneurs have and can be financially successful and still treat their employees, partners, and customers with respect. He provides two dozen case studies of founders and leaders, ranging from Milton Hershey to Robert Wood Johnson to Herb Kelleher, who tried to do more than just make a quick buck. These pioneers believed that if they practiced a form of ethical capitalism, the profits would roll in. And they did. The challenge that O'Toole recognizes from the outset is that the culture these founders created rarely survived their own tenures at the top, and that the unrelenting pressure of the market ultimately wears down even the most well-intentioned business leader. In the end, he concludes that large publicly traded corporations face the greatest pressures, while smaller, private or trust-held businesses have an easier time of creating and sustaining a positive culture. The Enlightened Capitalists is a must read for every aspiring business leader and investor, even those who are convinced that they are on the "right" side of the debate. The judgments can shift rapidly. Even a spectacularly successful New Economy company that had for years as its motto "Don't be evil" (since replaced with "Do the right thing") can quickly end up being vilified in the media and charged by regulators for its monopoly-like behavior. As Kermit might say, it's not easy being good (or green.) Daniel Peris is Senior Vice President at Federated Investors in Pittsburgh. Trained as a historian of modern Russia, he is the author most recently of Getting Back to Business: Why Modern Portfolio Theory Fails Investors. You can follow him on Twitter @Back2BizBook or at http://www.strategicdividendinvestor.com Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/finance

Ann Rhoades can pick a true servant leader from 40 paces. Ann has been part of teams who built award-winning cultures at both Southwest and JetBlue airlines. When she first met Herb Kelleher in a Board meeting, he kept insisting she not stand up… I love her reveal on why. Ann shares the importance of being a strong values-based leader, how critical understanding financials is, and the essential need to be a courageous HR leader who takes a stand on important issues and is a partner that others listen to. We discuss her view on the trend of senior professional females leaving the workplace, her advice to ask for what we need and stories of CEOs who are measured on how they get results, not just on the results. Don't miss this conversation with a wonderful human being. Ann's brilliant quote, "never be afraid to say what we believe", is especially important in today's challenging times and she shares how she has lived that ethos. ----------------------- FREE LIVE WEBINAR Finance | Move to Mastery Thursday 2 November at 1pm AEDT Register Here ----------------------- Craving inspiration? I send an email each Sunday about leadership reflection, tops tips to build an intentional & sustainable life and other things that have captured my attention and are too good not to share! Sign up here: https://www.bravefeminineleadership.com/leadershipinspiration Loving the podcast? Leave us a short review. It takes less than 60 seconds & will inspire like-minded leaders to join the conversation Ready to take immediate action to manage your energy? Grab my new Activity eBook: 5 Simple Yet Powerful Techniques You Can Use to Elevate Your Energy & Performance - Even If You Don't Know Where To Start. Get access instantly here: https://www.bravefeminineleadership.com/ebook Are we friends? Join us here: Instagram LinkedIn

Bob Jordan serves as President and Chief Executive Officer at Southwest Airlines. Bob is a 35-year Southwest veteran and began his career as a programmer in Information Technology. During his more than three decades at Southwest, the airline grew from a regional presence with around 7,000 people and 90 airplanes to a beloved national brand with more than 71,000 people and 126 million customers carried in 2022. Bob is a passionate advocate of "The Southwest Way," which refers to the company's core values and people-centric culture. Bob and his wife, Kelly, are members of the Texas A&M University Legacy Society and are active in charitable organizations, including Cross Timbers Community Church, Compassion International, SOS International, and the Metropolitan Opera. They have two grown children and two grandsons. On the show this week, I'm thrilled to welcome Bob Jordan of Southwest Airlines to talk about the warrior spirit, servant's heart, and fun-loving philosophy. We learn about Bob's educational journey and how he met Herb Kelleher,  co-founder of Southwest, while working at Hewlett Packard and took the leap to move to Southwest. Bob also highlights the impact of Southwest's unique company culture, which is rooted in treating teammates like family. We also discuss the unique ways in how Southwest serves their customers and how this has had an impact on the success of the business. “Southwest is a cause, and I joined this wonderful company to further the cause.” - Bob Jordan “Do your values come to life in the hard decisions you make in the moment?” - Bob Jordan “It comes down to ‘do the right thing'.” -  Bob Jordan This Week on The Wow Factor: More about Herb Kelleher's vision to liberate the American flying public by making air travel accessible and affordable How perseverance and warrior spirit overcame regulatory obstacles and lawsuits to launch Southwest Airlines Why Southwest Airlines is such a caring, family-oriented company  The value Southwest places on serving their customers and making them feel valued What kind of people they like to hire at Southwest, and how they make sure they recruit the right staff Why a commitment to doing the right thing is an absolute golden rule at Southwest How Southwest overcame the challenges of the COVID-19 pandemic  Why they chose the heart as the emblem of Southwest during their brand refresh What they did to make things right when they had to seriously disrupt their schedule and why Bob is so proud of how the staff and leaders handled it Bob Jordan's Words of Wisdom: Work hard and be yourself because it's hard to be a leader when you're trying to model somebody else you think you need to be.  Leadership can be a challenge, so remember to take time for other things that are important to you. I'm a huge believer that you're a better leader if you're rounded.  Connect with Bob Jordan:  Southwest Airlines Newsroom Bob Jordan on LinkedIn     Connect with The WOW Factor: The WOW Factor Website Connect with Brad Formsma via email Brad Formsma on LinkedIn Brad Formsma on Instagram Brad Formsma on Facebook Brad Formsma on Twitter  

This week, Dan & Ian talk about the early days of digital nomadism, what it says about the future, and how to spot new opportunities in life and business. They'll also explore new topics like compound startup theory, why focus can steer you in the wrong direction, and whether TikTok is the blue ocean Amazon was in 2014. Stay tuned to learn about the new AI feature, enabling founders to make connections more swiftly than ever. All this and more in today's fully booked episode, so buckle up and charge your earbuds. Dan & Ian's Stuff: The Newsletter (https://tropicalmba.com/subscribe) “The DC” (https://dynamitecircle.com/join-dc/) DC Black (https://dynamitecircle.com/dc-black) Global events (https://dynamitecircle.com/events) Hire remote talent (https://remotefirstrecruiting.com/) Find a remote job (https://dynamitejobs.com/) Listen on YouTube (https://www.youtube.com/@OfficialTropicalMBA) Follow on Instagram (https://www.instagram.com/tropicalmba/) @TropicalMBA (https://twitter.com/TropicalMBA) @AnythingIan (https://twitter.com/AnythingIan) Show Notes: 0:00:44 Intro 0:02:48 Childhood lessons that helped us succeed in business 0:08:35 The biggest DCBKK in history 0:10:51 Dan & Ian's travel tips & never agains 0:13:25 The new AI feature that helps you connect with relevant founders instantly 0:16:00 Is TikTok what Amazon was in 2014? 0:20:36 The problem with limiting definitions and the theory of the compound startup 0:28:18 Reacting to Steph Smith's take on the history of digital nomadism 0:30:18 A brief history of digital nomadism from our perspective 0:45:52 What does the future look like for digital nomadism? 0:48:38 Why understanding key trends ahead of their time can make for a highly successful business Links: The Secret (https://www.amazon.com/Secret-Rhonda-Byrne/dp/1847370292/ref=asc_df_1847370292/?tag=hyprod-20&linkCode=df0&hvadid=343187902048&hvpos=&hvnetw=g&hvrand=13419185491195641939&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9028277&hvtargid=pla-318206917580&psc=1&tag=&ref=&adgrpid=66484626902&hvpone=&hvptwo=&hvadid=343187902048&hvpos=&hvnetw=g&hvrand=13419185491195641939&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9028277&hvtargid=pla-318206917580) Dave's Vice segment about dumpster diving (https://www.youtube.com/watch?v=iR6XFDAfLuk) Dave's business (https://www.buffalobottlecraft.com/) - Herb Kelleher on Founders (https://open.spotify.com/episode/1gItcgy8FHgOF46TiEjKBL?si=ea68855e8b9c49e0) The Elon Musk biography (https://www.amazon.com/Elon-Musk-Walter-Isaacson/dp/1982181281/ref=asc_df_1982181281/?tag=hyprod-20&linkCode=df0&hvadid=658715255517&hvpos=&hvnetw=g&hvrand=17403256148468025508&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9028277&hvtargid=pla-2273195873232&psc=1&gclid=CjwKCAjwgsqoBhBNEiwAwe5w0_Gqotj7nmjvYjFfde0GI_2jCNCQNu6co-Q2PCqA8iskrxbNemtf9BoCSvkQAvD_BwE) Steph's episode (https://open.spotify.com/episode/1zB29YPDEA8GprPU5pRs7Y?si=47981881a9fd4a5a) TMBA History of Digital Nomadism (https://open.spotify.com/episode/5bF2L6M2rTgcZfXhQNyK6O?si=8a9yWNoBSTevLUIHXotYmA) James Clarke's Full History (https://www.nomadicnotes.com/digital-nomad-history/) Past guests on TMBA include Cal Newport, David Heinemeier Hannson, Seth Godin, Ricardo Semler, Noah Kagan, Rob Walling, Jay Clouse, Einar Vollset, Sam Dogan, Gino Wickam, James Clear, Jodie Cook, Mark Webster, Steph Smith, Taylor Pearson, Tommy Griffith, Justin Tan, Matt Gartland, Travis Jamison, Ayman Al-Abdullah, Tynan, Lucy Bella Simkins, Brian Balfour, Nick Huber Additional episodes you might enjoy: The History of Digital Nomadism (https://tropicalmba.com/episodes/digital-nomadism-history) Digital Nomad Cities for 2023 and Choosing Between ‘Scaling Up' And ‘Traction' (https://tropicalmba.com/episodes/digital-nomad-cities-2023) Brian Balfour's $33M Growth Insights: Product-Market Fit, Durability, & Knowing Your Natural Limits (https://tropicalmba.com/episodes/33mil-growth-insights)

What I learned from reading Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal Success by Kevin and Jackie Freiberg and  Herb's Heroes by David Sanders. ----Join my free email newsletter to get my top 10 highlights from every book----I'm doing a live show with Patrick O'Shaughnessy from Invest Like the Best on October 19th in New York City. Get your tickets here!----Listen to Invest Like The Best #343 David Senra: In The Service of Founders ----Vesto makes it easy for you to invest your businesses idle cash. Schedule a demo with Vesto's founder Ben and tell him David from Founders sent you. Here's the legal disclosures to make the lawyers happy:Vesto Advisors, LLC (“Vesto”) is an SEC registered investment adviser. Registration with the SEC does not imply a certain level of skill or training. More information about Vesto and our partnership can be found hereWe are entitled to compensation for promoting Vesto Advisors, LLC. Accordingly, we have an incentive to endorse Vesto and its team and services. We are not current advisory clients of the Vesto.----Listen to Invest Like The Best #343 David Senra: In The Service of Founders ----Join Founders AMAMembers of Founders AMA can:-Email me your questions directly (you get a private email address in the confirmation email) -Promote your company to other members by including a link to your website with you question -Unlock 40 Ask Me Anything (AMA) episodes immediately-Listen to new Ask Me Anything (AMA) episodes every week ----(2:30) Reality is chaotic; planning is ordered and logical. The two don't square with one another.(5:30) You undergo a lot of stress all the time. How do you handle it? I don't handle it. I like it.(7:30) He smoked 5 packs of cigarettes a day. He drank Wild Turkey Bourbon daily. He said “Wild Turkey and Phillip Morris cigarettes are essential to the maintenance of human life.”(8:00) He built the most successful airline in history. Southwest was profitable for 47 straight years.(9:30) All that matters is to survive. The rest is just words. — Charles de Gaulle(18:00) Kelleher didn't mince any words: “I told Lamar, you roll right over the son of a bitch and leave our tire tracks on his uniform if you have to.”(27:30) No carrier knows its niche as well as Southwest.(28:30) While other carriers have been lured by the temptation to step outside their niche, Southwest has maintained the discipline to stay focused on its fundamental reason for being.(29:00) Herb on why he was conservative with debt: When there are bad times you aren't threatened by debt payments and debt payments are what put other airlines in and out of bankruptcy forever.(30:00) Southwest is obsessed with keeping costs low to maximize profitability instead of being concerned with increasing market share.(30:15) Southwest is willing to forgo revenue generating opportunities in markets that would disproportionately increase its costs.(35:00) Keller has said on many occasions that a company is never more vulnerable to complacency than when it's at the height of its success. The number one threat is us he would say.(38:30) When we look back at the last 20 years it is obvious that a number of large companies were so set in their ways that they did not adapt properly and lost out as a result. 20 years from now, we'll look back and we'll see the same pattern. — Bill Gates(39:00) Herb Kelleher illustrates the speed with which Southwest moves by telling a story about Don Valentine, former VP of marketing.Valentine had just joined from Dr. Pepper when the marketing group met in January to discuss a new television campaign.Valentine was ready with his timeline for producing the spots:-script in March-script approval in April-casting in June-shoot in SeptemberWhen Valentine finished, Kelleher said, “Don, I hate to tell you, but we're talking about next Wednesday.”----“I have listened to every episode released and look forward to every episode that comes out. The only criticism I would have is that after each podcast I usually want to buy the book because I am interested, so my poor wallet suffers.” — GarethBe like Gareth. Buy a book: All the books featured on Founders Podcast

Eight years ago, I had the privilege of sharing the stage with Brené Brown and speaking to the leadership team at Southwest Airlines. Visiting with Brené was a once in a lifetime experience. Having lunch with Southwest President and CEO Herb Kelleher was an honor. But one of the greatest gifts from that day was a friendship that was planted and blossomed afterwards. Let me explain.

Thank you for all the support and your subscriptions! I really appreciate it.  Subscribe, rate, leave feedback and comments on the podcast.The elephant in the room: Southwest AirlinesA disaster in the making. Herb Kelleher's airline is suffering because of profit hungry executives.  Southwest IT department hails from the 1990s and needs an extreme makeover!Aggressive Mediocrity: More and more people are ok with doing the bare minimum and are proudly mediocre. How is this affecting the industry? 

Southwest Airlines has been all over the news this week because of major issues with its operation. So, what better time to replay one of our fave episodes, all about one of the country's most beloved airlines? When Southwest Airlines founder Herb Kelleher was faced with a competitor slashing prices in the 1970s in an effort to put Southwest out of business, Herb got creative and pulled a PR stunt. Then, in the 1990s, he did it again when faced with a potential legal battle over a tagline....he responded with an insanely creative PR stunt. In fact, the reason Southwest is one of the top airlines in the industry today is because of these off-the-wall, creative stunts that Herb pulled off. The culture of the airline was truly born out of these stunts and we bet you feel pretty inspired after this one! For source materials, please visit www.willitstickpodcast.com.

Early on I made the prediction that Southwest Airlines could be the victim of a cyber attack.  At first Southwest claimed it was just the weather for the massive number of flight cancellations, but now it claims their old and outdated systems melted down. I am skeptical that a massive meltdown of this scale can happen with out outside interference.  But the question remains, how did Southwest get to the point of becoming so vulnerable?  One look at its website gives us some clues. It's filled with Diversity, Equity and Inclusion programs.  Environmental pledges and promises to give back to global communities.  Southwest's corporate site reads like a communist manifesto.  The founder, Herb Kelleher would be mortified.   CLearly Southwest focused more on Woke-ism than it did hiring qualified programmers and IT professionals.  It focused less on operations and more on leftist pandering. This episode we go though Southwest's woke corporate plan to show why it failed them and why it may have allowed cyber hackers to hack an admittedly outdated system.See omnystudio.com/listener for privacy information.

“That's' been one of my mantras – focus and simplicity. Simple can be harder than complex; you have to work hard to get your thinking clean to make it simple.” ~ Steve Jobs Welcome to Episode 92: The Science Of Simplicity ... Have you ever wondered why Steve Jobs always wore the same black turtleneck or why the founder of Southwest Airlines, Herb Kelleher, eats the same cheese and crackers every single morning? The reason these successful entrepreneurs simplify could be due to the same reason a cloud of smoke swirls and dissipates in the air or why the universe is expanding …   Running a business comes with many stressors; from finding clients, to generating leads and making sales, or even managing a team (virtual or in-house). And it can sometimes feel like that list just goes on … and on … and on!But there are always ways to make your business less stressful. And you're in luck because today I have some pointers for you! Yes! You heard right … pointers on the science of simplicity! Here's what we will be untangling in this episode ...The day in the life of an entrepreneurExploring and re-exploring your “WHY”The power of creating simple automationsVU's TOP LIST of simplicity tricks Are you ready?Pop in your awesome earbuds and let's dive in!

Writer, editor, and Southwest guru Joseph Guinto talks about the current state of Southwest, and the legacy Herb Kelleher left behind. To listen to Business Movers ad-free, join Wondery+ in the Wondery App. Click here to download the app: https://wondery.app.link/businessmoversSupport us by supporting our sponsors!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

When Southwest Airlines founder Herb Kelleher was faced with a competitor slashing prices in the 1970s in an effort to put Southwest out of business, Herb got creative and pulled a PR stunt. Then, in the 1990s, he did it again when faced with a potential legal battle over a tagline....he responded with an insanely creative PR stunt. In fact, the reason Southwest is one of the top airlines in the industry today is because of these off-the-wall, creative stunts that Herb pulled off. The culture of the airline was truly born out of these stunts and we bet you feel pretty inspired after this one! For source materials, please visit www.willitstickpodcast.com

After Lamar Muse departs Southwest Airlines, Herb Kelleher becomes chairman, and eventually CEO. But as Herb fights to expand Southwest, he finds himself up against congressmen, new competitors, and even his own pilots. To listen to Business Movers ad-free, join Wondery+ in the Wondery App. Click here to download the app: https://wondery.app.link/businessmoversPlease support us by supporting our sponsors!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Herb Kelleher fends off rival airlines waging a brutal ground war against Southwest. But, soon two new foes grow determined to use the courts to drive the young airline out of its home. To listen to Business Movers ad-free, join Wondery+ in the Wondery App. Click here to download the app: https://wondery.app.link/businessmoversPlease support us by supporting our sponsors!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Grounded by lawsuits waged by its competitors, the newly-conceived Southwest Airlines struggles to stay in business in the 1960s. But the company's co-founder, Herb Kelleher, refuses to give up on his mission to democratize air travel, vowing to fight for the airline's right to fly and for freedom in the sky. To listen to Business Movers ad-free, join Wondery+ in the Wondery App. Click here to download the app: https://wondery.app.link/businessmoversPlease support us by supporting our sponsors!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Riding for hours in a constricted, highly pressurized cylinder with a bunch of total strangers can be tough, especially if you don't have a sense of humor. Luckily, the airline industry has Linda Rutherford, executive vice president of people & communications and chief communications officer at Southwest Airlines. She joins Laughing Matters to discuss:- Their history of having a humorous culture, starting with founder Herb Kelleher, who used to hide in the overhead bins to surprise passengers.- SWA's creative and highly energetic in-flight staff, and how the company approaches training to support employees and find their strengths.- Her cringeworthy moment early in her career as a journalist when she felt under the weather and left an unexpected gift for a potential source.

Our guest is Delise Simmons - Chief Culture Officer at The Culture Think Tank. Delise has been a leader in the area of organizational development and human capital for more than 25 years. Her dynamic style and extensive experience have produced exceptional corporate cultures and leaders at companies such as Southwest Airlines, Office Depot, JetBlue Airways, and many others. In her time at Southwest, Delise developed and delivered leadership training called  “University for People” to thousands of Employees during the time they were rated one of the Top Ten Companies to work for in America. At The Culture Think Tank, Delise helps to make the world a better place through performance analytics and research. With her team, they focus on identifying and quantifying the metrics that drive workplace performance and providing the insights. In this episode of Scaling Culture, Ron and Delise discuss: Delise's journey into people & culture space and her time at Southwest Airline under Herb Kelleher's leadership Delise's work at JetBlue Airways and strategies on how to define the culture, core values and behaviors  The Culture Think Tank and workplace culture trends in the hybrid and virtual environments and why culture is everyone's job not just an HR function For more information about Delise or her work at The Culture Think Tank, please follow her on LinkedIn or go to TheCultureThinkTank.com To check out a sample of our 1hr series on Building Relationships at ScalingCulture.Org If you're enjoying the Scaling Culture podcast, please share with others. We'll be back soon with another incredible guest! 

Improving customer service is a vital part of growing any business. After all, the lifeblood of any company is repeat customers. As many as 70 percent of customers say they'll spend more with companies that provide excellent customer service. In a market where it's easier than ever for customers to take their money elsewhere, how can you improve your customer service?   In this episode, we talk to Shep Hyken, CSP, CPAE. He is the Chief Amazement Officer of Shepard Presentations. As a professional speaker and author, Shep works with companies that want to develop loyal relationships with their customers and employees. He is the New York Times and Wall Street Journal bestselling author of The Amazement Revolution and The Cult of the Customer.   Shep shares about his journey and how he started his personal and professional development, the common mistakes organizations make with their customer care services, and some of the steps you can take today to make great customer service culture in your organization.   Key Highlights [00:42] Shep's views on Spectrum's customer service experience [01:16] How Shep connected with Jason Selk [02:05] Getting started in personal and professional development [04:15] What has changed in the world of the customer care department [08:59] Why organizations overlook customer service [12:32] Customer service is not about the frontline people [16:23] Dealing with unhappy employees [20:13] Becoming a destination employer [21:29] Dealing with already upset customers [26:12] Customer service solutions [34:31] Creating a customer-focused culture [36:37] The power of gratitude [39:44] The only fans inquiry: The magic trick [43:59] Connect with Shep Notable Quotes My best coaches and mentors were actually my parents. Customer service is not a dep[artment. It's part of the culture. Every single person in your company, no matter how big or small your organization is, has some impact on that end experience the customer has. If you take care of people on the inside, they're going to take care of people on the outside. Herb Kelleher, the first CEO of Southwest Airlines, when he was asked which is more important, your shareholders who invest in you? Your passengers who pay money? Or the employees? He said the employees. Because “if the employees are happy, then they will take care of the passengers who will fly on the airline again and will then make the shareholders happy. You can't wow a customer but you can amaze them all the time. Most of the clients that call me, don't need help. They want sustainability. Leaders have to demonstrate what they want everyone else to do. Resources Connect with Shep Hyken Customer Service Speaker | Shep Hyken Keynote Speaker Shep Hyken: Customer Service & CX-Expert - YouTube Mentioned Resources I'll Be Back Book | Shep Hyken Customer Service Expert How to Master the Art of Selling: Hopkins, Tom Moments of Truth by Jan Carlzon

I'm about to flip a coin so call it in the air. Heads or tails? … What did you choose? If you were making a bet, which side of the coin would you bet on and how much are you willing to lose? In the movie The Dark Knight, before he becomes a villain, Harvey Dent is the white knight. He takes risks and flips a coin to make major decisions betting that luck will make him a winner. It seems foolhardy until you come to realize, actually, he makes his own luck. BT Global operates much the same way. The difference is that where Harvey Dent takes a villainous turn, BT maintains its longstanding heroic posture, driven to connect the world for good. Still, like Dent, BT is always playing two hands at once, betting on both sides of the coin to make its own luck. It is what Chet Patel, the Chief Commercial Officer and Managing Director, Americas at BT, says has helped the company make its own luck for more than 100 years. How did BT do it and how does it work with and prepare customers for problems right now and those to come?  Find out on Business X factors.Main Takeaways: Make Your Own Luck: Rather than take a passive approach, companies need to always be working to set themselves and their customers up for success. In order to make your own luck you have to dig into a number of areas of your business, work to disrupt yourself, and always keep an eye on the competition and never be afraid to go head-to-head with them. Develop Product Paranoia: The saying goes that every cloud has a silver lining, but in an uncertain, disruptive, ever-changing world, looking for the dark cloud in the silver lining can help you to prepare for the next storm. Herb Kelleher of Southwest Airlines insisted on lean operations and cost-cutting in good times to be prepared for the next storm and at BT, there is always an assumption that the competitors in the field are working to out-innovate and surpass the company, which creates a sense of urgency and creativity that might not otherwise exist.Give Customers a Future Roadmap: Many companies are reluctant to share their future roadmap with customers because they don't want there to be any disappointment if things don't go to plan. Sharing a roadmap can, however, lead to valuable customer feedback and it creates a relationship of trust with customers. When you share your plans, customers can see exactly what you are working on and they would feel more invested in your company. But it is important to follow through and implement great ideas otherwise customers could lose trust in your company.---Business X factors is produced by Mission.org and brought to you by Hyland. For over a decade, Hyland has been named a Leader in the Gartner Magic Quadrant for Content Services Platforms, leading the way to help people get the information they need when and where they need it. More than half of 2019 Fortune 100 companies rely on Hyland to help them create more meaningful connections with the people they serve. When your focus is on the people you serve, Hyland stands behind you. Hyland is your X factor for better performance. Go to Hyland.com/insights to learn more.

Welcome to the Monday Edition of the Business News Headlines!  No mail service today and many financial institutions were closed but...Wall Street was not and I'll have those numbers for you in just a bit.  In the news: Herb Kelleher is rolling in his grave; Get ready to pay more at the pump; This fast food company found a labor answer; Meanwhile "We're perplexed" said the U.S. Sec. of Labor; Amazon is "softening" getting back to the office; The Wall Street Report; Are you dreaming more about...work? Thanks for listening! The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour.

Transparency vs Opaque. I was wondering why successful dental leaders are transparent and not opaque until it became clear to me that if your not it's clearly offensive. Does your dental office team know the daily breakeven point? Do they know the office overhead? Do they get to see the accounting reports for the balance sheet, statement of cashflow, and statement of income? Management transparency is the key to trust and the foundation for strong management-employee relationships to analyze and grasp how the practice is doing and where we're going. Are collections meeting expectations in the 30/60/90 day periods? How's are overhead looking and could we lower it? Are costs being managed? What's helping us achieve our goals? What are our obstacles? Everyone in the entire company has complete visible transparency into the budget, how and what we're spending, what our results are, and does everyone have a voice on how we can improve our performance. How often have you heard that people leave a job because of the manager not because of the company? It's true whether it's a small family dental practice or a large dental group practice DSO. One of the common complaints you hear from disgruntled employees is they don't trust their dentist or office manager who is not very transparent, and have no idea what they're thinking, what is happening, the performance of the office and don't know what's coming up in the future. If you can't trust your opaque non-communicating dentist, office manager or team leader then your life and work become an exhausting challenge day in and day out. The late Herb Kelleher (1931-2019) co-founder & CEO of Southwest Airlines was the only airline CEO who was a member of his own pilots union because he knew how important that relationship was. His book was called Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal Success. Maybe it's time to go nuts and start trusting your employees to help you become successful.

Episode 6 titled "How Do You Make Someone Laugh?", has nationally recognized comedian David Naster, explain the healing power of humor and how to use it. Episode Summary: This episode features a discussion with David Naster over ways to use humor and heal others with it. David has shared the comedy stage with legends Robin Williams, Eddie Murphy, and Jay Leno. His philosophy; You Just Have To Laugh or (YJHTL) discusses how humor can heal, motivate and inspire. You Just Have To Laugh is endorsed by the founder of Southwest Airlines, Herb Kelleher, Bob Costas, the CIA, and many others. David explores this philosophy through his You Just Have To Laugh speaking, writing, podcast, and NasterClasses. Listen as David shares his story and experiences from his extensive comedy career. Fundamental topics such as how to think of the material, write and deliver a joke. David teaches easily applicable tips that will let you lift others with your humor. In this episode we discuss: 00:00 - Sunday Afternoon by Knock Kneed Sally (Apple and Spotify) 01:40 - Introducing David Naster 03:15 - David's Childhood 05:20 - How To Make Things Funny 08:20 - Turning Material Into a Joke 11:07 - The Beginning 13:38 - Standup Career 17:10 - Church Performance 19:42 - You Just Have To Laugh 21:39 - Reasons For Laughter 23:25 - Delivery 24:43 - Dealing With Fear 39:33 - Overcoming Adversity 43:33 - Handling Failure 50:13 - More About David 53:00 - Closing Remarks 1:02 :41 - Conclusion and Information Resources: David Naster: Website & Naster Classes You Just Have To Laugh (YJHTL): Book, Podcast, & Speaking

Join us in the Krueger Marketing podcast studio this week for another episode of The State of Sales Enablement. We catch up with https://www.linkedin.com/in/elangille/ (Emily Bendorf) who is the sales enablement manager of the B2B sales organisation of Southwest Airlines. These are some of the questions we discuss in this episode: How does Southwest Airlines interpret sales enablement? What has been the impact of Covid-19 on Southwest? What were some of the growing pains Southwest Airlines had to deal with when transforming the organisation in recent years? How does the sales enablement team at Southwest interact with other departments? How has the Southwest sales enablement infrastructure changed over time? What is next for Southwest and the American airline industry now that the vaccine roll-out is in full swing? What is your advice to somebody starting out in sales enablement?  Here are some of the resources referenced in this episode. Sales enablement resources brought to you by Krueger Marketing: https://www.kruegermarketing.com/learn (https://www.kruegermarketing.com/learn) Herb Kelleher's Halloween outfits: https://www.youtube.com/watch?v=J81P7AyxC_E (https://www.youtube.com/watch?v=J81P7AyxC_E) Connect with Emily Bendorf online: https://www.linkedin.com/in/elangille/ (https://www.linkedin.com/in/elangille/) Connect with Felix Krueger online:https://www.linkedin.com/in/hfkrueger/ ( https://www.linkedin.com/in/hfkrueger/) Where to find The State of Sales Enablement: Website (subscriber exclusives can be found here) -http://thestateofsalesenablement.com/ ( http://thestateofsalesenablement.com/) LinkedIn -https://www.linkedin.com/company/the-state-of-sales-enablement-podcast/ ( https://www.linkedin.com/company/the-state-of-sales-enablement-podcast/) Apple Podcasts -https://podcasts.apple.com/au/podcast/the-state-of-sales-enablement/id1558307853 ( https://podcasts.apple.com/au/podcast/the-state-of-sales-enablement/id1558307853) Spotify -https://open.spotify.com/show/4ceCJYJLuCbTNbRTriOFpe?si=avn_E9EGSNu3gmHfoqJ_6g ( https://open.spotify.com/show/4ceCJYJLuCbTNbRTriOFpe?si=avn_E9EGSNu3gmHfoqJ_6g)

Can you have fun and make money? Southwest Airlines says YES, you can and shows us how it's done.This week Quint hosts Tony Brigmon, the former “ambassador of fun” at Southwest Airlines. Tony worked closely with Herb Kelleher, former Southwest CEO, to create a legendary business culture that totally disrupted the airline industry. Tony describes how Herb's uncanny ability to connect with and engage employees created a culture that led to outrageously great customer service, legendary productivity, and profitability. Love, gratitude, and the Golden Rule were the foundation for all business interactions. Basics like hire for attitude, train for skill; put employees first, customers second; allow people to be themselves; and leave your ego at the door created one of the most engaged workforces and sustainable cultures in modern-day business history. Join Tony and Quint to get the inside scoop on how Southwest did it.

As Carl Jung said, the operating system for the first half of our adult life is our ego, but for the second half, it is our soul. In light of this, there is a need for more resources to use as we age that can help us regenerate instead of simply retire. Chip Conley has created one such resource called the Modern Elder Academy and he joins us on the show today to share about the work they do there and the philosophy behind it. At age 26, Chip began building Joie de Vivre,  the second largest boutique hotel brand in America.  He also worked closely with the founders of Airbnb to grow the company into what it is today. On top of this, Chip is the bestselling author of books like Peak, and Wisdom at Work: The Making of the Modern Elder. The Modern Elder Academy is a school dedicated to helping people navigate midlife through intimate workshops that provide tools to change one's career, life, and relationships. Joining this conversation, listeners will hear how Modern Elder Community creates regenerative communities, and take a deeper dive into some of the programs and courses they have on offer. Chip also gets into his ideas about the kind of philosophy he believes people would benefit from adopting as they age. He highlights the need for curiosity and a feeling of being useful, the growing talent older folk have for thinking big picture, and the wisdom that elders can bring to the young in a business environment. For all this and more from a man who is pushing for greater emotional wellbeing and a feeling of vocation as we age, be sure to tune in.Key points from this episode:The work of shifting mindsets around aging done at Modern Elder Academy.New programs at Modern Elder Academy and how COVID has shaped these plans.Why Chip started the Modern Elder Academy to share wisdom relating to aging.The relationship Chip developed with Herb Kelleher and what he learned from him.Why Chip was attracted to entrepreneurship and disruption and how this steered his career.How Chip's disruptive spirit is playing out with MEA by creating ‘regenerative communities'.Chips perspectives on the role of curiosity in creativity and innovation.The value of having a growth mindset for staying vital as one ages.Changes in brain functionality as one age that can be confirmed as positive.Moving from the operating system of the ego to that of the soul as we age.The need to have a sense of usefulness for staying healthy as we age.Final words of advice from Chip about values that can sustain us as we age.Links mentioned in today's episode:Chip ConleyChip Conley on TwitterChip Conley on LinkedInWisdom WellWisdom at Work: The Making of the Modern ElderModern Elder Academy‘The Emergence of Long Life Learning'Herb KelleherErik EriksonLiz LambertBrian CheskyAirbnbCarl Jung

Vinny shares how he was already in an aircraft traveling globally at a very young age and his boyhood wonder of jet travel staring at an Air Canada (AC) L-1011 at the terminal window. Geoff shares his experiences crossing Canada with Canadian Pacific (CP) and AC as a child and watching final approaches of numerous planes in his backyard. Geoff and Vinny met up in university in Edmonton, Canada. A big shout out to the global student association AIESEC – which provided both our hosts a chance to expand their global experience. Geoff gained valuable insight into the world standards for shipping infectious substances by air. Vinny had a unique project with passenger movement at YEG security before and after 9/11. Geoff shares his experience on the ramp as a ground handler – and even a presidential interruption of his work at YYC. Vinny shares his incredible story of doing manual check-ins at YEG – make sure you don't lose that seat sticker! There was a time that a charter flight engine literally froze up at -50C! Vinny then moved to YYC – with British Airways (BA). Vinny gained further experience on the other side of the door as a flight attendant. How a flight delay in DEN led to the development of Seat 1A. News Items – the passing of Herb Kelleher from Southwest (WN). We'd love to learn about who you are as a listener. If you have a story, question or experience that you would like to share, please email us at stories(at)seat1a.org or find us on Facebook, Twitter, Instagram and Patreon. Show notes are available online at http://podcast.seat1a.org/

What I learned from reading Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal SuccessReality is chaotic; planning is ordered [0:01]Vince Lombardi is the Steve Jobs of coaches [3:48] how Southwest Airlines is different [11:31]the beginning of Southwest [16:00]fighting anticompetitive practice [24:30] finding a new market by doing the opposite of your competition [29:00] missionaries make the best products [31:00]being forced to innovate leads to questioning assumptions which leads to finding new markets [34:00]how Southwest became the largest liquor distributor in Texas [38:00] remember your fundamental reason for being and don't deviate from that [40:45]optimize for profits, not market share [42:30]know what you are competing with - not who [44:15] how having only one type of airplane gives Southwest an advantage [46:30] how keeping it simple saved Southwest $2 million [51:30]know what you do best - have the discipline to stick to it [53:00] if you are going to be small you have to be fast [1:01:19]the benefits of curiosity are unpredictable [1:03:45]—“I have listened to every episode released and look forward to every episode that comes out. The only criticism I would have is that after each podcast I usually want to buy the book because I am interested so my poor wallet suffers. ” — GarethBe like Gareth. Buy a book: All the books featured on Founders Podcast

The city of Venice is fighting overcrowding by charging visitors a fee, the partial government shutdown may be about to hit airports in a big way, Herb Kelleher, the man who helped build Southwest Airlines into a low fare carrier with integrity, has died at the age of 87, Mark talks about the importance of checking your frequent traveler miles and points accounts on a regular basis, and reminds us that the sharing economy may not work out well in every instance, like car sharing, Hawaii is on many travelers' radar, in part because of the anticipation of new service from Southwest Airlines to the islands, Gwen Duncan is a guest Sunday and talks about the spread of voluntourism around the planet.

Herb Kelleher, Southwest Airlines founder, dies at 87. Should Dallas Love Field be renamed in honor of Herb Kelleher? #SouthwestAirlines See omnystudio.com/listener for privacy information.

Faith and I talk about airport security, constant monitoring, cybersecurity, robust training, aviation, Atlanta as the busiest airport, 2 - 5 million passengers, it's not going to happen to me, all good companies start in the basement, in the Middle East as a woman owned business, midwestern farm girl perspective, Kuala Lumpur, 7 and 10 year olds riding elephants in Thailand, Herb Kelleher of consulting, hydroponics, heem, Ozark Airlines and TWA first class coffee cups.

David Stiff, today's guest on The PhotoTellers, spent much of his career working for Southwest Airlines. While there, David enjoyed the opportunity to spend time with Co-Founder & former CEO Herb Kelleher. David's opinion of his former boss? "Herb Kelleher is the most incredible human being that I have ever met in my life." Why such an esteemed opinion? What fundamental lesson did David learn from Herb? "Herb instilled in all of us the desire to love, care and respect others; and that we are here to serve others." If you spend much time with David, you'll find him filled with wonder, and filled with great stories! Among the tales of his time at Southwest is David's story of astronaut Robert "Hoot" Gibson--and the photo of Hoot taken from the Mir space station by a Russian cosmonaut.  Then there's the emotional story of the "bus kid," and how his life changed from the kindness of a Dallas, TX, newsman. You'll also hear why David insists on creating work that's just plain fun--even when he's not being paid. And he gives his strong opinion about competition & professionalism among Photographers. Special thanks to The Texas School of Professional Photography for this episode! You'll hear David's reaction after his first year in attendance. Click the logo below to see what the fuss is all about.